AT&T Wireless Reviews

When I added my line the representative assured me what my first month bill would look like as well as my second phone bill should look and it was nothing like what the representative said it would be like. I've been with the company for over three years and I have received nothing but terrible coverage. The bill is over $300 every month and they could never seem to explain the charges. They offer a petty discount for students that does nothing and they offer terrible coverage. They're not the fastest LGE network. I'll be in areas where I should have coverage. I'll have four bars with the LTE by the AT&T side and still have no service on my phone. Won't be able to receive calls, text messages, or Internet access and this happens multiple times throughout the day every single day it's frustrating.

I placed an order with AT&T. It was an accessory for my phone. I paid $14.99 extra for overnight shipping. It has been 48 hours that I placed the order. It has not been shipped yet. I called AT&T 6 times. They couldn't do anything about it. They said it has been dropped for shipping. It hasn't been shipped out yet! So the extra money that I paid for shipping was for nothing!

I had AT&T unite hotspot because they didn't offer their home internet in our area (supposedly) which was a lie cause they offered it the whole time they just didn't have any ports open. I was told we would get 6 mb/s at the minimum of 4G speeds. Well that was a lie. I was lucky to get even 1 mb/s in my area. We called them multiple times because of this issue and no reason why.... Finally after almost a year of their crappy service they tell us that our area is only 3G and that we still have to pay for our plan or cancel it for their misleading information. So we decide to cancel it and they tell us that our cancel fee will be $98 and some change after tax and that we have to return the device we had and it will show on our next bill.

'Premier Support' they call it! BS! All I needed was to look up my call records to find a number I previously called weeks before. After having to call 7 times navigating (and reconfirming every time my name, company, account number, on-line password, call back number... (like are you ** kidding me - 7 times??!! And every transfer asking the same!!) finally get to someone who claims they can help me by setting up my account on the Premier website. Then it won't recognize the log in information they gave me! WTH! And the solution? They submitted a 'trouble ticket!' And I have to WAIT FOR A CALL BACK! Are you ** kidding me?Wait for a call back? Premier Support from AT&T! Go Verizon, T-Mobile, any other!

I am in a 2 year contract that started Jan, 2014(?) I lost the first phone 5 days after I got it, replaced that one and I lost that one in Oct of 2014 and used my insurance to replace it. I was told that phone was new, but just last week the screen went to varied colors to black with no way to get on the phone. I now am faced with another deductible of $150.00 due to the fact that the warranty is no good. I think that if it's a new phone it should have had technicality good phone. I think this is a company that just soaks the customer with rules that are twisted to cost the average client. I am a senior citizen with only a limited SS check to live on...I am looking for another company that will work with the customer.

I went to the AT&T store regarding my cell phone. I have been a loyal AT&T customer for 3 years now. Through the years, my bill kept going higher and higher so I do what I can as a single mother with one income to not have my whole check go to AT&T. While I was at the store, the guy mentioned a new program called digital life. I told him that I really did not need a fancy alarm system because my home is secure, the main house is on the second floor and I have one way in and out of my home and my windows are high and no tree is near so no one can climb in or out without breaking their neck. The guy at the store went on to show me how he can do all these wonderful things from his IPad. Still not thrilled or concern. I have been having trouble with my garage opener and he told me that the service will help with that so I could open the garage door through my phone.

We were overbilled for 3 years on a house phone. They quoted my husband $10 a month, they charged us $20. When the contract ended they continued to bill us for phone numbers we had transferred to other providers. When we called them ** from AT&T said "We can bill you because you didn't discontinue your auto-pay." They also sent us a paper bill saying we used extra minutes and could not provide any documentation of where and when those minutes were called... from a phone they didn't have on record! This is the worst customer service I have received in the last 50 years! Someone needs to sue them!

My daughter wanted to upgrade to a 32GB space gray iPhone 5S. So I called ATT today and after 45 minutes of phone conversations, several transfers/holds I was finally able to get the discounted price on a 2 yr upgrade. So far so good. After several minutes, the email I received said I ordered the gold iPhone 5s. So I figured it was an honest mistake and decided to call them back to make sure I received the space gray color.

I went to the AT&T Store on Hwy 141, Peachtree Parkway in Peachtree Corners. I asked about their Internet and I begged them not to lie to me. So far I am at 12 lies and counting. I took the internet on a Trial Bases and if returned before 30 days, there would be NO CHARGE. Lies! I returned it to the store to find out that it has to go to the UPS store. They gave me a receipt with 3 days to go left on trial and everyone (3 people) I spoke to said “no problem, no charge.” Lie!

I am disabled and live on $808 a month. A few months ago, I had unexpected doctor's bills and had to pay out co-pays 3 times in one month, which put me behind. So last month, I paid all but $53 on my bill. I had planned to pay the rest on June 3rd. Meanwhile, I got next month's bill, including the $53.00. Said it was due by 6/5/15. No problem, I planned to pay it all on the 3rd of June. Next, I received a suspension notice, so I called AT&T on May 22nd, 2015.

We have a business account with AT&T and have 8 phones on the bill. We have been trying since Saturday to replace a phone for one of the physicians. He is an authorized user on the account and had with him all necessary information. His phone was completely broken so he went to a local AT&T store to get a new phone. He wasn't eligible for an upgrade, which we knew, so we knew we would have to pay for it. He spent a total of 8 hours and went to 4 separate stores, but each store got an "error" when trying to complete the purchase. No one could fix it, no one seemed to care.

I have no service in my home. My phone says Emergency use only. My surrounding area service sucks, little to none, dropped calls, cannot hear the other part etc. I have been with AT&T better than 18 years. I could always use my phone in my home, but for he last six weeks or so I cannot. The phone service in my area has also diminished. I took my phone into the device center for testing and was advised that there is nothing wrong with my phone but that AT&T has not upgraded their towers and servers to accommodate the growing population. I was told this by two AT&T employees.

I called in this morning around 8:17 to make payment arrangements through the automated system. Well it did not recognize my pin so it sent me to a live person. I was transferred 4 times and my issue is still not resolved. I'm waiting on a call back.

First off I want to say that I have been an AT&T customer since 2003 and have never filed a complaint with them or any other company for that matter. This was my first call to get an issue resolved and received no satisfaction whatsoever. My daughter was misinformed about getting a new phone and what the contract would do to our current billing. Was told that she would get this great deal on a new phone with a new 2 year contract. Well the $750 phone cost her $360, but what they didn't tell her is that I would lose a $25 credit for 2 years. So that is another $800, making the phone $1160.

I have had nothing but negative about AT&T since December 2014. Nov 2014, it was time for a new phone. I had friends rave about AT&T service. I purchased a phone outright, better for me. Took new phone, service was great, added my parents and brother-in-law. In came the new bill, outrageous amount. Called, complained, employee discount not applied etc, was given wrong info and amounts. It was somewhat resolved in Jan 2015. Continued on, called in March to see about smartphone credit of $150 x 3 lines. It will show on April bill, nope, chatted again and said it will be on May bill, our oversight. May came, nope, chatted again, given case number, was told I did not qualify because I purchased the phones not pay per month (so AT&T could make more money). And all of a sudden, the service is not working at brother-in-law's house. We had 3 different AT&T phones there (2 on my account and 1 3rd party) no signal on 2 phones.

I've been a customer with AT&T for fifteen years now and I'm in dire need of a new phone. The phone I have is an iPhone 4s, which is sadly outdated, has a crappy battery (it only lasts at most 30 minutes before needing to be recharged) and is known to delete things on random (this has been going on for about a year, mind). I've been looking into getting the iPhone 6, a really reasonable solution to the iPhone 4s conundrum. However, because of my contract, I am unable to get one for less than $549.00, which in itself is ridiculous. Not only is that approximately $300 more than I would have to pay if I got a new plan, it is also a huge rip off.

I pay for U-verse high speed internet. It's as slow as dial up. AT&T scheduled 4-8 repair. Then said they don't repair after 8. They never contacted me & I sat 4 hrs & spent 1 hr with text support/wasted time. Then rescheduled Memorial Day 8-12! Then called today during dinner! I hate incompetent companies -- like AT&T.

Telling us to "Bundle" our services "it is more convenient & simple" then they unbundle the services without notification and double charge our fees. Our wireless service has always been paid with our wireline service on that due date and the service is paid after the service has been rendered not before. AT&T IS TRYING TO MAKE BANK THE UNSUSPECTING. As it turns out in my community they have done this some sooner in the year some now & others not at all. All that have been affected find themselves in similar situations as we are. Pay up or suspend service & pay a breach of contract fee on top of that.

Katy Mills Mall AT&T - Salesperson told my husband the data box was free us it or don't didn't matter. We learned different when bill came. My husband called couldn't send box back. It's been 8 months at $45 a month. With poor service phones don't get signal but have to buy booster $150. Never again will I use AT&T!

This morning, both my phone and my partner's iPhones stopped taking or receiving calls. Both of us spent hours trying to resolve the problem. Today is May 22. ATT has assured us the problem will be fixed by June 14. That is three weeks. I have lived through a variety of challenges in my many years with ATT. But, to make a commitment to resolve a major service in three weeks is the last straw. We are moving our service. By the way, we live in Pacific Palisades where there is a cell phone in every person's hand.

I have been with AT&T for a month now. I am highly dissatisfied! I bought a new phone & unfortunately signed a 2 year contract with them because we just moved into a new house & they were the only ones with service. The phone itself is great, but everyday my phone completely loses service & I have to restart to get it back. After contacting AT&T they said they would send a microcell for free. It's been a week and a half & I haven't received anything so I called to see where it was. Now they are telling me I have to pay for it. Complete bullcrap! They don't care about their customers & did nothing else to help me. Thanks a lot AT&T for your horrible customer service! I can't wait until 2 years is up!

We've been with AT&T for years, but I have finally had it. Spent 30 min with one rep to find out why my bill went from $207 to $296, got disconnected. Called back and had to start over. Well after one wasted hour on the phone I find out, each time we upgraded, they not only charged us the upgrade fee, we lost some $25 credit for each line so they are taking an extra $75 a month and we were never told about this. When I asked why we were never told they said "yes you were via email" on such and such date. Yes and that email was very deceptive, the one you get after you upgrade your phone that says you made changes to your account. They cover their butts for legal reasons but the bottom line is they are the worst company ever. Why can't they tell you upfront that we are going to screw you and trick you into giving us more money because we are unethical and have no integrity.

False charges for the last 2 months. Very poor customer service. Unprofessional and argumentative. After not helping, the supervisor made false claims and transferred me to tech support. Tech support transferred me back to billing. I was told there was nothing I could do.

AT&T keeps my internet speed on my cell phone so slow that it is impossible to use! I have spoken to them several times but after a few days, it reverts right back. I think they may not be keeping up to their contract obligations and a refund might be in order!!!

I get new phone upgrade today. I call to activate. Young man activates my phone. He does not sound very competent and it took nearly an hour including several times being put on hold. Moments after getting young man's name and customer service ID and hanging up, I get random text from someone. This poor man is texting his fiance who apparently has had her number inextricably attached to my new phone/SIM card.

I didn't pay my AT&T on time. I tried to log in to pay but AT&T blocks access to the portal until I paid, so I had to pay to a representative which charge $5 to take the payment and for my surprise the reconnection FEE is 50% of the monthly cable price. This is what happens when MONOPOLY companies are take over without regulation of government!

To make a long story short...........AT&T fraudulently assigned an iPhone purchase contract on two of the three lines I have. This was dated 07-29-2014 on my bill. I contacted them in Sept of 2014 regarding this error and was told, after several hours and people, that this was fraud committed by the authorized retailer I was dealing with. They supposedly contacted them regarding this and I was told the charges would be removed and I would be credited the total amount. They removed one of the lines and credited the amount for that line but continued to charge me for the other line. I once again contacted their Fraud Department and explained my dilemma again. They promptly told me there was nothing they could do and I would have to go back to the point of sale and resolve it with them.

Someone opened an account with my name and information. The lady I spoke with about the problem was rude, and basically said they could not prove that I didn't open the account, and that I was stuck with the negative mark on my credit report, and they were going to keep pursuing me for collections until it gets paid. I have made 2 phone calls that were over 30 minutes each, and each phone call went the same way. The customer service training the rest of the company gets could be useful in the fraud department. I understand if they are restricted in what they are allowed to do but offer some suggestions to people in my shoes and don't be so rude.

I am a AT&T customer, I moved and when I called AT&T to advise them, they said nothing about charging me $99.00 for hooking up my internet. I now have a $166.00 dollar bill that I have to pay by the 24th or I will have no service. I called their Cust. Serv. - they were very rude & unprofessional.

If this didn't happen to me three times in the past year I would have written it off as an uneducated customer service chat rep. But now I am really believing it a sales ploy to get you to upgrade at a ridiculously lower plan per quoted by the chat person. Once you get your new statement it is at least $20-25.00 higher than quoted online. After spending an hour with "chat" and he reassured me at least three times during the conversation that it would be the price he quoted which was $116.00 per month with 6 GB and an iPhone 6 on the "Next" plan (another gimmick) unlimited talk and text and 1 other device. The price excluded taxes. He walked me through the ordering process and then he disappeared from chat.

My wife and I are separated and I wanted to change the billing so that I am responsible for my phone. We have an account with her as principal. When we set up the account 2 years ago, I asked to be on the account as well, so I could use my employer discount. This was not done.

AT&T sends out deceptive letters that your current contract is about to expire and that if you would like to keep your current plan at low rates call to extend your contract another year. After calling to extend your current contract another year, you receive your bill in which your rates have substantially increased. Upon calling customer service to resolve, they advise you that your phone call only served to renew the plan for another year at a now higher rate and that if you would like to cancel an early termination fee applies. Customer service representatives speak in broken English and are infuriating, offering you no acceptable alternatives to rectify the matter, just hours on hold with no resolve. Once they have you in their grips, you're at their mercy and they do not practice business ethically. Will never do business with AT&T again.

I changed my 2 lines from Verizon to AT&T back in November 2014, they offered me 150$ per line. I went a couple of times to a commercial branch to check on the status of the promotion and they kept repeating that the gift card was in process. After 4 month waiting I stopped by an office again and then they told that I do not qualify for this promotion because of the plan I have. They were who recommended the plan in order to get the promotion. Why they lie by saying that my gift card was processing? On top of that the internet service of AT&T is really bad comparing to Verizon. Do not trust this kind of promotions unless they give it to you at the moment of switching the line.

We spent 2 nights at Casini Family Campground last weekend 5/16/2015 and still no cell phone coverage. Last year it was the same and also was true at Lawson Landing and also Doran Beach. We did notice that many other people were able to use their cell phones and were walking around talking on theirs. Our contract will be up with AT&T in October you can safely assume we'll be going to a different carrier. All the advertising AT&T does about how their coverage is the biggest just doesn't hold up when it counts. By the way, there was also 0 wifi reception.

Since January 2015, ATT has been changing the charges on my bill. In January they told me I would pay $55 per month going forward. In February, they told me that they would no longer be able to honor the $55 offer but they would instead charge me $69 per month going forward. In March they sent me a bill for $106. When I called them about the increase in my bill, they told me that again they would not be able to honor what anyone else told me and that was the current rate. I could either take it or leave it.

I was having difficulties with my phone about a year ago. It was unresponsive, slow, and kept shutting itself off. I received an email from AT&T stating that I was up for an upgrade so I thought "terrific timing!" When I got to the AT&T store I picked out my HTC-M8 and signed the paperwork. I specifically remember asking if it would change my plan at all because rather than an upgrade, I found out what they really were advertising was the ability to finance a phone. I was assured my plan would not change, and I was also told that the plan I was on was the best option for a singular person (3gigs of data, unlimited talk and text).

I signed a two year agreement with AT&T on 4/8/15 based on: new phone LG G3, $40 activation, $65 monthly service, plus taxes (AT&T: "not more than 10% additional"), with the right to cancel within 14 days. AT&T: "If you cancel within 14 days, you pay only phone restocking fee $35; all other charges and fees are waived." I have this agreement on clearly recorded phone calls from two AT&T sales people, an oral contract.

I've been having problems with all three of my phone lines. I have had different conversations with AT&T technical support. Every time I call it's a new excuse or looking into something different. Told him I was going to T-Mobile and acted like they didn't care.

All AT&T customer service agents are very kind and polite and try their best to help me. The problems come later when I get my monthly statement not even close to what I have ordered and what kind agents offered to me. Either they are trained to lie or billing departments have their own mind. On top of much higher bills they never closed my old account and keep charging me twice for the same services. I just hope other AT&T customers never had these problems. Best luck with your AT&T.

Had just a MiFi unit, just fine there. Was switching from Sprint to at&t, got Note 4 & tablet. Sprint backed out from ending contract, returned equip to at&t within guidelines, received a bill for 1200. Went in., asked why, 3 hrs later, said it was fixed. Week later, MiFi turned off. Went in 2 hrs, assured me would be fixed. 2 wks later, bill for 1200. Called customer service. End results, pay or will report nonpayment, unless store verifies return. Go to store 3 hrs, said they would fix. Wk later MiFi turned off, went back to store 2 hrs, finally fixed. No credit for time of not being able to use MiFi. I sell online, destroyed me. Now they're saying I missed a payment and owe double for MiFi. Never even been late. Worse experience I've ever had doing business.

After 15 years with AT&T I decided to move on to a different wireless carrier. I ported my number to a different carrier and soon found out that in doing so, I automatically suspended my AT&T account for none payment... while my intentions were to port the number and payoff the remaining balance due. Further my account was on autopay thinking that the remaining balance would automatically be taken care of... wrong.

First off I went to AT&T store because my Galaxy S4 was broken, I was not in a contract. I asked if I could upgrade my phone seeing as it was broken and was told that I could not just upgrade my phone due to the fact that the plan that I had wasn't even offered by AT&T because I had Alltel before AT&T takeover. They then went on to ask where I worked. I told them and they say we'll you get a discount for working where I do and that my bill would actually be cheaper if I switched to AT&T Next. Ok, sounded good. "Wrong".

I have been with At&t for years but back in November we had an upgrade done on a line in AT&T without explaining to us how it worked. They helped themselves to another line on our account cross the lines... My family was getting calls for each others phone... that was the beginning. We finally took a phone off the account to try and solve the problem since half the people in customer service didn't understand a thing we were talking about. Long story short, I would never ever recommend At&t to anyone. Pretty bad when their own store manager was so frustrated at the situation. He said the best thing to do is close the account. Of course now they give you a final bill over a $1000... Terrible Terrible company...

They charge you every month more than the agreed amount. After staying online for hours, all customer service rep could tell you is "I am sorry"! They are trained to say only that... The managements are piece of trash and lairs, thieves and dishonest. Cannot wait. I finish my one year contract and get out of it. They claim bundle, universal but no department could see the other department's account. For example, if you have cell phone, TV and home internet services with them, each one charge you separate and no BUNDLE THING is existing!!! I'm SURE their upper management know what they actually planned... I strongly believe they created this stupid bundle thing to charge more and make customers like you and I pay more for each piece of services. Bottom line LOUSY. DISGUSTING... Makes me sick...

Recently I went into an AT&T retail store to have them add a phone on to my account to an existing number that wasn't being used... The sales person kept asking me if I wanted to change the number? I told him I don't need to change it, but if it's easier for you, then go ahead and change it. He starts to enter the data and says, "Uhh, can you hang on for a sec" after about 5 min, he comes back with a supervisor and says, "Do you mind if we keep your old number?". I looked at him and said, "Didn't we just discuss this?". He said, "Oh, yea...sorry". 15 min later he finishes, I told him my iPhone 4s is messed up because I downloaded the new software on accident..

I took service with AT&T thinking they would be a reliable company. I had phone service but I wanted to get a tablet. AT&T told me that my bill would not be over 55 dollars a month. They sent me another tablet that I did not ask for. I couldn't get online very much because of rising data charges. Later they sent me a bill for 185.00 I hit the ceiling. I'm thinking about suing.

Representative lied and told me she block my data usage. And suddenly stop receiving the over data usage alert. Thinking I'm within my limit. Then got $600 phone bills. Every month my bill is over $300, AT&T always have an excuse, but never help.

I have been a customer of AT&T on again off again for 15 years. This last statement I've been with them almost 2. Their roll over data is a great concept. I never have problems getting anything I want. Cellphone, tablet, or any other mobile devices. I plan on staying with them!

I signed up for AT&T 1 month ago at a local office and after deactivating old line, the salesman says "I told you about the $40 startup fee right?" I was hit with a $255 first month bill because of billing cycle. Apparently you are charged prorated amount depending on your plan when you sign up if you are off billing schedule and future payment bill because that's how AT&T bill customers. Nothing that the salesman or two of the customer service representatives I spoke to said anything about. If this company would just be transparent they would not have so many angry customers. I will pay the $325 cancel fee. I'm done with AT&T.

I get crappy service almost everywhere I go and get no service at home. So they expect me to pay money to get service at home. Then I finally buy it after all this ** - the Microcell takes forever to set up and sucks. DO YOURSELF A HUGE FAVOR AND GO TO VERIZON!!!

I purchased an iphone 6 which failed immediately at an AT&T-owned phone store. I took the phone back 3 days later, showing the Blue Screen and panic error messages. The store staff refused to accept the return phone, saying that the phone had to be taken to an Apple Store because AT&T stores were prohibited from exchanging phones even if broken in the first 72 hours. I went home and called AT&T Service. After speaking to 7 different people (including a disconnected call), I was transferred to an Apple Warranty specialist. The specialist said that the phone could and should be returned to the AT&T Store where it was purchased.

July 2014, phone CSR offered a 50% off $60 17mb Internet speed plan = $30/mo + equipment fees for 12 months. I signed up and after a month the bill came wrong at $68. After a 2 hour phone call they credited me with the $30 amount and said they would fix the wrong monthly charge. 2nd month, still billed wrong at $68, I called in, they transferred me around after a couple hours and never got it fixed. On top of that the advertised speed of 17mb, in reality was always under 10mb, sometimes 3-4mb/s. I called tech support 4 times to fix it, never fully fixed.

AT&T's Fees and prices for devices and phones are ridiculous. I'm very unsatisfied with AT&T.

I contacted AT&T to inform them that I am traveling internationally and asked them to unlock my phone so that I can use it overseas. Their response? "No, we have a policy against that". Does it cost them anything? No. Does it make a customer happy? Yes. Why they refuse to do it? Because they are not customer-oriented in the slightest bit. Horrible service even though I pay $200 a month!

Every two to three months I have to contact AT&T for issues with my account, my bill, service and reps ignoring my request. Reps claiming to fix the issues and never did, etc. AT&T cut off my service for no reason. When I called to find out they did not know why it was cut. Called AT&T for three days in order to get my service back on, and they never gave me any credits for those three days that I did not have service. They blame me for their mistake. Then they charge me $39 for putting my service back on when it was their fault. Several Reps lied to me or did not know how to fix the issues. Then they come back to charge me more than twice my actual monthly rate for no reason and without any notice.

I called today about my bill. It was much higher. The boy **, did not know what to say except that the fees were hidden somewhere by the government from lines 5 through 10. I don't even use my minutes every month. My teenager needs a phone. It won't be AT&T. We will go back to Verizon. Verizon has such better customer service it makes me sick. Remember to be more professional and you get return customers. Be a jerk and you lose fine customers like my family who always pay bills on time. ** was so dumb. No help at all.

On 4/25/15, AT&T was contacted for a change of address, from one apartment number to another within same complex effective 05/01/15. The request was to keep my mother's existing phone number due to the fact she is 83 years old and visually impaired. As of 05/01/15 after my mother's move, it was discovered that her number had been changed from ** to **. I, who live in a different town spent from 05/02/15 thru 05/10/15 trying to straighten out the issue, all the time working my 8 hours like most of us do. I know AT&T is untouchable, and there is no personal touch, just customer calls, research, and repair orders.

I have been with AT&T since last 12 years. No major issues at all until recently. Customer service was great, sweet, ready to help and all that until issue raised. I have been using calling cards for international calls (2 cents a minute vs 3.52 per minute at AT&T). From last two months I have been charged for international calls by AT&T, these calls I made using calling card on AT&T line. I was charged about $250 for calls I made through calling cards.

They were ridiculous. Asked for password. They sent Email with four different usernames!! Just wanted to watch golf on the Golf Now app. Customer Service was abominable. We have U-verse, wireless and digital security accounts w/ them. AWFUL.

AT&T has been billing me incorrectly for almost 5 years. They corrected it this month but are refusing to backpay me for their mistake. They had 7% employer discount instead of the current 24% discount. They have been ripping me off for 5 years. I have been with the same employer since starting with AT&T. They are blaming me and my employer for their mistake. I will be pursuing legal action against this fraud.

I bought my SAMSUNG Galaxy Mega 2 smartphone last December. Sometime in February the battery would no longer charge intermittently. A new battery made no difference. The exact problem and replacing the part is very simple, but I cannot obtain one. Samsung refuses to mail me one, or to a local repair shop, even if I am willing to pay for it. They can repair the phone, but I have to mail it to them with probably several weeks without it. I spent a couple hours on the telephone to AT&T a month ago, trying to resolve this problem. The entire system is so long and complicated that sometimes I could not figure out which choice to make, and when I did get to speak with someone, either in the middle of a conversation or that person connecting me to someone else, the call was disconnected. I gave up several weeks ago, but I did receive calls of great apology from this soon after.

Service interruptions and ripoff restore fee charges. Worst services ever.

Although AT&T claimed to have sent me an email and telephoned, they shut off my wireless phone service which is used for business without warning over a disputed charge of $40. I will be a customer for two years in June of 2015 and have always paid my bill between the first and tenth of the month, $133.28. Well, they disconnected my phone on the seventh of the month, hence the $40 charge. Despite the fact that again having paid on the second of the month but did not include the disputed amount of $40, another $40 is demanded. Is that legal? I am current, in fact next month's bill is not due until the 20th. No email was received from AT&T after my receipt from them on May second.

AT&T is not fair. They charge us all of this money but we can never receive our calls. The cell & home phone internet isn't reliable, but yet we're charged. The home phone service is soo expensive and then it statics. I've made several complaints and all I get is a hard time. They've made tons of reports, they've given me several case numbers that are used to resolve NO issues. As of today, no issues have been resolved. I'm only with AT&T because we're on a family plan & we're comfortable. We've been with them since August 1968 and this is how they return a favor.

I called in about my phone. It was less than a year old and it's been constantly giving me problems. I have not once called for technical support until tonight. I am so offended by the rep who assisted me. She was huffing and puffing the entire call. At one point acted like she couldn't hold back a laugh... why she was wanting to laugh is beyond me. She remote into my phone and did nothing in the remote access. I was nice and doing everything she asked. Still confused, she asked me about damage to my phone. I said "a small scratch to the corner." She then did this "uh huh" that sounded like she thought I was full of crap.

I had already been with AT&T for 22 months. My contract would be up a couple more, so I went to the store in Sherman Tx just to see what phones we may want. At this point a slick salesman talk me into going monthly and to use the next plan. My bill would not go up and I would get new phones every year or year and a half. Well, I got my first bill and $50 a month more. The operator said she fixed it. In reality it was never fixed.. then 1 year later more lies to keep me with the co. More slick salespeople and I had a work discount at this point so my bill was 170. Now after the next lies here we go with 200 bills again. I will never trust them again. I made a long story short. I have had to call every month and I always get lied to. As soon as this stupid next is paid off, I'm gone. I will tell anyone who will listen - Do not use AT&T.

This company is unwilling to work with victims of identity theft. I was unable to find any information about the person who made fraudulent charges using my credit card. AT&T told me their security practice is to just simply call their account holder and ask if they have permission to use the card. What criminal is going to say no? In a world where identity theft happens on a daily basis, AT&T is backward and too trusting. I am now facing a negative back account and mounting overdraft fees because of AT&T's practices. All the while, when I called AT&T to make them aware of the situation, instead of recognizing their customer as a criminal, I was treated like the criminal.

Let me tell everybody how bad AT&T service. I have been AT&T carrier over 3 and half years. I still paid the bill with the price but today I went to AT&T store to upgrade our phone. We were very very upset when we knew that one of two line is out of contract because one and half years ago we weren't upgrade one line (only my line upgrade because my wife didn't like any new phone but they said our plan is still going two more years and we were believe that).

Cell service was ordered online and was quoted monthly totals of $138 + taxes. When I received the bill, it was over $300. I was charged activation fees for 2 phones and not for 2 others. While my online 'bill' showed no charges. Monthly charges different from what was quoted on my online order. Over 3 hours on the phone over multiple calls still has not fixed the problem.

I upgraded my phones using the 2-year contract option. Granted, I got the phones free of charge, except for a $40 upgrade fee (per phone). This is a one-time charge. After that upgrade however; AT&T removed my $25 share plan discount I was getting for each phone line. They said I would get the discount back at the end of 2 years, but it's how AT&T pays for those phones. So what do you get for signing a 2-year contract? NOTHING!! There's no benefit to upgrading phones through AT&T or signing new contracts. You're better off buying an unlocked phone off of e-Bay, and keeping your existing phone service options open.

After calling AT&T to order their Uverse, AT&T did not have it on my street. They said they could get us DirecTV and bundle AT&T's phone and internet. After calling a couple of times to get pricing I decided to go with it. Worst mistake ever. I had WOW cable who had the best costumer service but for cable and internet was $150 a month. AT&T/DirecTV said my bill would be $86.40 + tax a month. We are on month 5 and I continually get charged $126.00 a month. I have called 6 times and spent about an hour each time trying to figure this out. They keep telling me to call the other company because it's their fault (I did sign up for this with AT&T but it's DirecTV that quoted less and is charging more now). No luck, no call back, and on many occasions I have asked to get both companies on the phone at once and one will hang up once the other gets on. Terrible companies.

We have upgraded our cellphones for the smartphones to iPhone 6+ about 2-3 months ago. Now we received a bill with $40 upgrade fees charged for each iPhones. I called the 800 number AT&T requesting them to waive the fees, and they refused. Couple of my friends have upgraded too and their upgrade fees were waived. What is going on? Does each store have different policies? Why does AT&T charge this upgrade fee for and why others got waived and ours are not? A couple of years ago, when I switched to a smartphone, this same fee was waived. But my two friends who upgraded were both from this year, and they were allowed to waive this fee. Please explain.

I wish I could rate them 0. There are a few helpful representatives but the company is a huge scam and tries to squeeze every penny out of you. They say they don't have anyway to connect to the previous representative you talked to so you have to start all over with your problem and it is a pain because most of the representatives are rude and very unhelpful. I cancelled my service and talked to one representative from Los Angeles. She said if I cancelled that day I wouldn't have to pay another bill. So I cancelled and then I get a bill in the mail.

After venting earlier about AT&T, a gentleman ** contacted me and took the time to explain everything where the other customer service people would not take the time. I will be staying with AT&T, I was wrong about all of them at AT&T. If you try and they take the time it can be worked out. ** went the extra mile to make a customer happy and it did not cost anybody anything. :)

I got charged on my account $365.00 because they said I didn't renew my contract!! I did not remember receiving that in the mail. They told me they would credit my account and my plan would remain the same. Now it is $30 per month and they are saying I had a verbal agreement and cannot cancel. Their customer service is also very rude and apparently no other plans that they can provide you with. Calling Charter tomorrow!!

Something people may not know. On or around Mar 25, 2015 I got on the AT&T site because I wanted to cancel my Mobile Hot Spot. The only thing that I could find was a way to place the device on suspension so I completed the form. I was paying $50 a month and the connection was not reliable. In April I got a bill for $50. I assumed that this was the final bill for the service so I paid it. Then the first of May I get another bill for $50. I called AT&T on 5/2/2015 and was told that I had suspended the service, not canceled it. Another words, it costs the same amount for having no service as having service.

Upgraded to IPhones an iPhone 5 and an iPhone 4. Upgraded to iPhone 6s (2 of them, one for me and one for son). Asked how much it would be to purchase them and I was told we could not purchase them but rather they needed to be on an installment plan because then we could save $35 a month per phone. They showed me some formulas and by the time they were done I was so confused and overwhelmed I said “ok let's put them on installment plan”. Well I talked to them today and the customer service person said we could have purchased them the day we upgraded and when he told me the difference in the cost I felt sick and duped. If I bought the two iPhone 6s' I would have been about $650. By doing the installment it cost $1500 for the same two phones. I would like to know what recourse I have. I was very clearly told that I had to do the installment plan. I am quite upset as I have been with AT&T for many years.

First off I must say this is the worst phone company I've ever gone to. I've been lied to. They tell me I'll be charged a total of $85 per month and it's ends up being over $120 per month. This company is very unprofessional in my opinion and I'd never recommend this company to anyone. Highly suggest you stay away from AT&T. They will do whatever they can to take extra money from you.

My husband called AT&T because our youngest daughter keep going over her data. He just wanted to add more data to her number. The lady on the phone talked him into a shared family data plan. My older daughter and I had unlimited data. She did not tell him that our unlimited plan would be cancelled. We have been careful to keep our unlimited plan for years now it is gone. We called back within the hour, but they said it was too late! I have always felt loyal to AT&T, but I no longer trust them. Beware of their tactics!!! They will do anything possible to get you off unlimited. We have had At&T and our iPhones since the beginning!

I was told when I bought our smartphones that we would get $150 per credit per cell line we switched to AT&T. First we had to prove we paid bill timely. I called after a few months and answering numerous questions, I was told we had to wait a few more billing cycles. Called again and now told that we are ineligible. First chance I get to to get away from AT&T I am GONE. LOSERS.

May 1, 2015. Horrible way AT&T customers are being handled. When you call 611, AT&T forces you to listen to their ads. The AT&T employees do not speak and or understand English very well any more. I questioned why was a charge of 1.8 GB was deducted the first day of a new billing month without ever being on line. After 40 minutes on the phone at 611 and even speaking to a supervisor I was just told my phone used 1.8 GB no other explanation. I also went the corp. AT&T store the same day, and was told the same thing, "we don't know what your laptop did or what your apps on your phone were doing, you just used up 1.8 GB, go away."

I paid in advance for three months of hotspot wi-fi service and then realized I would be away and not able to use the third month. I called AT&T to either get one month refunded or have the payment applied to a later month. The following discussions happened over about twenty minutes, with about fifteen of those minutes on HOLD with annoying recorded sales messages.

This is most definitely not my first pass at dealing with AT&T and having a negative outcome. I have been online chatting today from 8:30-12:30 trying to dig down a rabbit hole of why my bill was $30 more this month, as well as why although that bill had been paid I still show an outstanding amount of $31.60 due May 3rd. After being transferred and telling my story to 4 different representatives, they informed me AT&T made a "Mistake" with my corporate discount last month and are now BACK CHARGING me $31.60 to rectify their mistakes. I have now spent half a work day digging for details, only to find it was AT&T's error in the first place, and that they expect I pay for it now.

My agreement with AT&T was $24.95 per month, which was paid every month. However, due to incorrect billing (billing dates backdated 21 days before service even started), erroneous late charges have accumulated. On the first bill, the billing period starts Nov.20 to Dec.19, when actual service started Dec.11th --21 days later! Despite multiple requests to correct billing dates so that they reflect actual service periods, AT&T continued to send bills with incorrect dates and assign late fees even though payments were made shortly after service had been provided, on a regular basis. After a complaint was filed with the FCC on this matter, AT&T admitted to erroneous charges and dropped most of them, yet claimed that I still owed them $34.43. I have been harassed by various collection agencies ever since.

I've been an AT&T wireless customer for 17+ yrs. Can't believe how bad the customer service has gotten. My problem began with them approx end of Feb, was calling about a problem we were having with our U-verse. At the end of our conversation the rep who spoke very broken English, asked about our wireless which is separate, she asked if she could look at it as there was a promotion that could possibly save us money. She informed me that my husband who still had a flip phone was eligible for an upgrade. He could get an iPhone 5 for 99c 10g - our 3 phones on the plan $120+ taxes she would waive all other fees. I was assured after asking numerous times to be sure I was understanding correctly that it definitely would be that amt.

These are the worse extorting jerks ever.. Went to change a number - ended up with multiple account and duplicate charges for one phone! The AT&T is the worse rip off ever! Costing hundreds and hassles of hours of phone calls to reverse it, had two lines they won't reverse the damage I never signed for. HORRIBLE WAY TO STEAL MONEY! Extortion at best! They managed to make it one account can't figure out how to corrects the rest! HATE HATE HATE THIS CROOKED COMPANY, lousy service and the price is too high! THEY DO NOT HAVE PERMISSION TO CHARGE AND CHANGE... Privacy and information breach.

I received the bill on 4/16/2015, I mailed it out 4/17/2015. This is May payment (you pay month ahead.) It is now 4/30 payment is due 4/27. I called to see if they received payment. I check my account for check clearing, they have not entered it at this time. I believe, if I did not call they were going to hit me with a late fee, because the girl at customer service said she was going to enter a note to wave the LATE FEE. I don't feel it's right I get hit with late fee because they can't process payments in a timely manner, they charge you a service charge if you use a credit card over the phone. I like checks because I have a payment receipt that way. I think that with all these wireless companies there should never be an early termination charges. The way to keep customers, is good service. If I am not satisfied with a company, I should be able to take my business else were.

Not too happy with AT&T customer service. I've been dealing with them on how my phone keeps turning off at random times. Every time they keep giving me a different response. After a while they finally told me that there is nothing else they can do for me. I'm done with their customer service. I'm seriously considering joining another carrier.

I set up AT&T U-verse internet Jan. 2015, without any bundle deals. I canceled the service three months later due to an unexpected move, but I was told that I had to pay $150 early termination fee. I didn't sign any contract with them, but they kept telling me it was a verbal contract (which I never heard of such a thing). And they refused to show me any evidence of such a contract. Why do I have to pay for anything that I didn't sign up for, and they couldn't even show a record. I am thinking of suing AT&T for that. Can somebody advice on how to do it? Thanks!

I had a business account but was forced to change due to nonsense AT&T did to me. Some rules are just idiotic. Now have only $15 tablet account. The AT&T app shows wrong data usage so they force me to pay additional $15 for 2 days. I think it's illegal what AT&T is doing. Unfortunately no protection from them by our government.

I made the mistake of combining my bills. Each month for 3 or 4 months, I would call to pay the amount the rep told me was due, which was different from the system's amount. One morning, my phone is disconnected, Internet is still on. I call and pay what I'm told to turn it back on pointing out I paid every month what they told me to pay. How could you disconnect my phone? They said I never paid it in full. The next month, my bill was $80 too much. I asked why. Reconnect fees for phone and Internet. Ok, but the Internet was never disconnected. Yes, but it "should have been, so you have to pay it." I turned everything off at that point.

AT&T flat out lied to me that they were in America when actually they were from India. Then I hang up and call again and get someone from the Philippines! I requested to speak with someone in America and they just stuck me on hold! I HATE AT&T. All I want to do is cancel my service! And they wouldn't let me do that.

I have been sent 2 labels and tried to take to Post office but was told it was not an address. Then I took it to the store at 71st and Mingo in Tulsa and they said if I left it here I might not ever get credit cause it just sits in the back. They would not give me any confirmation that I was leaving it. Now I’m getting billed $129.00. I have called CS at least 5 times no help. They really don’t care. I still get failed calls constantly, cannot get Internet service. My bill is $300 per month & I can’t get service.. I am changing as soon as I can. DON'T GO WITH AT&T!!

I had 4 lines (iPhones) and 1 line (iPod). My contract was 15GB a month for $290.00. Only to realized that all my 15GB will be mysteriously used for one of my lines. When I approach the customer service they will blame it on the phone. Ok, so we changed the phone that mysteriously was using 85% of the data. Only to realized that next month there was one of the other lines, mysteriously using the same 85% of the total amount of GB. As I didn't want to pay for $480.00 Dlls a month, I ended up buying a new iphone (650.00). Once I had two new phones I figured the problem will be solved, only to realized that NO!!! NOW the other line was using all these GB.

I had two people come to my door with a great deal if I switch to AT&T U-Verse. My major issue was that AT&T did not have any exercise videos like they do on Comcast. This kid promised me up and down that AT&T had a whole new line of exercise videos. So I switched and come to find out they have 2 minute exercise bits and hardly any! So I switched back to Comcast but it has cost me almost $199 in bills to A T&T!!! What a racket. There was trouble getting my phone number ported back to Comcast. It was a total nightmare. I will never answer the door for these people again.

I have been an AT&T customer for 20 years or longer. I went to the AT&T store in Bastrop to get a phone for my husband. They got everything mixed up in the computer at first but later assured me that it was all fixed. 13+ months later, I have a broken screen on a Samsung 5 Active that was in an OtterBox! And because they failed to associate my insurance with the correct phone, they will not replace it. Their suggestions: A.) call the insurance company and see if they want to pay for a new phone (that is how I found out it was messed up was when the insurance company told me I was up a creek without a paddle). B.) That I buy a new one - using the upgrade available on the other (4+ year old) phone and continue to pay on the broken one. C.) I can go to the store in Bastrop and see if they recall screwing it up and will admit they failed when they tried to fix it. Or D.) I can pay $550. To get on with my life and go to another carrier.

Went to AT&T to get a new phone, told them my AT&T business number is forward to my cell phone which is T-Mobile. I wanted to simply make everything AT&T. Well, first they couldn't find my company's number in their AT&T system, a number that has been in use over 20 yrs, and they never found it. Then, even if they got me a new phone, they couldn't forward my business number to my new phone. That I had to call AT&T's 800 number, that they can't help me. All that time I was talking to a kid that doesn't even know what's going on in the world let alone AT&T. I walked out thanking them for their time, knowing fully well to NEVER to walk into an AT&T outlet again.

I have been an AT&T customer for over 10 years. My bills have been very consistent month to month until the past 2 months 2/2015 & 3/2015. The February bill said that I had data overage to the amount of 140.00!! My bills are usually 44 to 70 dollars per month. I called them and they were great by adjusting my account by removing the 140 dollars charge that I had no clue why I was even billed that. I have an iphone and I have wireless cable at home. I use my home wifi when I am home.

I have been paying huge amount since the month on January 2015 for my AT&T Bills. I never knew why. Until Mar 30th, when I got a message stating I have international calling charges of more than 100$. I call AT&T and say, I never had international calling facility on my phone, and I use VONAGE for my international calling facility, they help me clear the international call bills saying its just $38. And they clear my international calling bills till March, as it’s a mistake. I also requested them to block if any international calling features active on my phone.

I am upset that I purchased a new phone and paying full price. After having the phone a few weeks I started having problems. I went to AT&T store in Champaign and they made some changes on the phone and told me to try that. I did and still had issues. I happened to be in a Best Buy and talked to the Samsung person there. They said it was due to needing the latest software added. They added the software and within an hour had same issues - people call they hear me, I hear nothing. I was in the area of Best Buy - they looked at phone again. Suggested I go to AT&T store. I went to AT&T store in Avon Indiana and they made some adjustments. I left the store after about hour and a half I had same issues but now I can't even send text.

I connected a business telephone service for a business which I co-exist with another business. First of all, when the bill came, it was WAY more than what I had been contracted for. Also, on the bill, it lists the other business name as well when I only placed the account under my company. Also, on the bill, it lists a customer service number and when I called, it is to a Chinese Customer Service line. I was born and raised here in the US and for AT&T to racial profile based on my last name, that is just unacceptable. When I called and asked for a supervisor, the person who had an attitude, said one will call me back. I have waited for over a week and no one has called. Since then, I have called 2 more times requesting to speak with a manager.

I was a loyal customer to AT&T for seven years which I now regret. I've been robbed by this company, all the extra fees they tack on to my phone bill each month has cost me over $4,000 a month!! I hate AT&T!! For the pain they have cause me and my family.

AT&T is the worst company I have ever done business with. I thought Verizon was bad. I left Verizon in July of 2014 and went to AT&T. I contracted for a smartphone, internet and U-verse TV and a remote hot spot so my wife could use the internet on the laptop. I later added another phone. My hot spot worked for about a month then the battery would not take a charge. I went to the retail office where I bought everything and was told it was the device. Of course it was the battery which they said no.. Under warranty they sent me a new device. I sent the old one back as per instructions. There was no battery with the new device. Back to square one. I sent the new device back with a note "where's the battery."

I purchased an international data plan from AT&T before leaving the US for Italy. I assumed that I would have access to voice and text; WRONG. When I got to Italy and tried to activate my plan, it did not work. I kept getting registration error 32. Whatever that is. AT&T sent me a number to call for help free of charge -- how do you call a number when you don't have voice service?

These people lie at every level. I originally had the old DSL, and I was convinced to switch to U-verse, which I did. After quite a while of mostly decent service, I was contacted by AT&T and told I could upgrade to a faster U-verse service for a lower cost. I was told that my wireless, regular number, and 800 number would be on one bill. This was not the case, but even worse, I kept getting bills, some of which included money owed and some of which were credits. It was highly confusing, and no matter who I spoke with and what they said, it never got sorted out. Finally, I got a bill for almost $500. I spoke with the Executive Office, and they sorted out the money, but told me that I would be getting three bills, one for each kind of service. After much back and forth and a couple of FCC complaints, they said they would be able to combine two of the bills, the wireless and U-verse.

This company has been double billing me and increasing the cost of service every month. I was contacted by ** at the Office of the Vice President (888-958-3030 Code: ** Ext. **) When we tried to resolve the issue she asked me to call back. I have been leaving messages for her and on the general line for the past week and no one has called me back. They even say on the message that "Someone will call you back in 24 hrs." Complete lie. I would love to resolve this issue so I can move on with my life, however they won't resolve the issue. I have complained to the FCC, BBB and Yelp - now trying to get a response...

We switched to AT&T a few yrs back. The bill was high (about 180 a month) but we were happy our calls weren't getting dropped. When we decided we wanted an upgrade we bought the new Galaxy s5. We were told there was NO activation fee but unfortunately they no longer offer free upgrades. We were then asked which payment plan we wanted for the phones -- 6 or 12 months. I picked 6. After 6 months I realized we were still paying a high bill (240). I did the math and determined we were actually in a 18 month payment plan.

I have had AT&T business phones, internet and wireless for over 15 years with no problems. Our company was moving and that is when the problems started. I place a move around Feb 13 to be activated Feb 26th at our new location 2 miles away from our other business. They could not use the same phone numbers we had for years. After 3 hours on the phone they figured out a way we could use our phone lines and fax line with sim cards (more expenses). They did not connect on Feb 26th 2015 due to weather and said the follow week they would install phone lines etc. They did not show up, because they tried to call that new phone number they were supposed to connect and no one answered. Silly I know.

I have been with AT&T over two years now. As a student I have always appreciated your customer service. Unfortunately I realized that that disappears completely as soon as money is owed. I shared a plan with a roommate who stopped paying her portion of the bill all together and stole her phone. When I reported this to you all I was told there was nothing you could do and I could either pay her portion of the bill or be charged $800 for her phone. While I was chatting with a representative he told me it could be worked out and I would only be charge $351 (half) due to my situation. Later that month I received a bill for over $800! So I called and a woman told me that I could potentially set up and reset up a payment arrangement until I got it paid off. So I did that.

In early 2014, my husband made the purchase of a Samsung S4 Active. Within a few months, the phone no longer would charge through the charge port. He took the phone into an AT&T store and believed the salesperson when they said the damage was his fault. He purchased a second Samsung S4 Active, at full price. In April 2014, my husband put a Samsung S4 Active on his account for me to use. In March 2015, BOTH of our phones no longer charged through the charge port.

I was with Verizon for years and the coverage was perfect!!! However...... the bill was insane!!! I switched to AT&T because it was a little more affordable. I was ok with less coverage. Also when I call to speak to someone, I always get someone AMERICAN. I love that!!!! My bill keeps going up! Why do people take advantage anywhere they can!!!!! Is it too much to ask that to pay what something is worth and not whatever you can drive the market up to. Greedy, greedy, greedy. I know it is not just AT&T. It is corporate America and we are just used to taking it. Uggggggg!!!!!!

So I was super furious about my bill being almost $300. I called and got 3 different answers saying it went from 1 cent a minute to 2 cents a minute to 2.20 cents a minute. Now I'm on my phone a majority of the time and never received any time of notification that the pricing was changing at all. They told me that they send email and text messages, well the only email I ever receive from them is saying that my password has changed and the only text message I receive is after speaking with a customer service rep asking if I would like to take a survey on how my call went.

I recently moved to Long Beach, CA from the San Fernando Valley area of Los Angeles County. The service I used prior to my move was absolutely not working here in LB. After a frustrating attempt with another major provider (Can you hear me now?), I came home to AT&T. It was a struggle to get phone numbers so I could place my order with a real human voice, but a very cool guy named ** went above and beyond the call of duty. Everything was so easy-peasy with him...Why was it so difficult of a task with the others??? Most excellent customer service and if I had a company, I would hire him in a NY minute. ;)

My family and I have been a part of AT&T company for about 20 years, and I have to say that they are getting doing everything they can to pinch every penny out of every person. They are a joke of a corporation and very rude and disrespectful with how they treat their customer. They have terrible service and I cant be happier im NOT with this terrible company anymore. Hope this helps.

I had called AT&T support before going on vacation. I explained that I would be on a cruise ship and I was told AT&T did not have a plan for the cruise line I would be on. I was then told about AT&T passport which as I understood would allow me to use my phone while on the ship for a 60.00 fee for that plan. I purchased the plan but shortly into my travel I received a message that fees had accumulated to over $300. I turned off the phone and discontinued use. When I called AT&T about the $307 charges they said I was told I should not use on ship. Why would I buy a plan I could not use? The supervisor continued to say I was told. I have been a customer of theirs for over 10 years and I feel this was unfair. There should be some consideration for a misunderstanding. They can see I turned my phone off after receiving the message that I was being charged. I will now consider another carrier.

I upgraded to the iPhone 6 plus and used its box to send my iPhone 5s back to AT&T for the refund. AT&T said they never got it so I called and after 3 hours with AT&T tech help they assured me everything was ok. That week they disconnected my service.

Ok so about 1 year ago we decided to upgrade our plan. The very helpful representative lady told us if we upgraded to the family plan and added on a hotspot it would be our original bill cut in half. We were very happy to have her do that for us considering we have been with AT&T since Cellular One. What the lady never told us was that if you go over the family plan they would charge you. So my mother ended up paying about almost 10,000 dollars for two months each. We were SO ANGRY. Then when my mom paid them she was very infuriated so we switched to T-Mobile. We are perfectly fine with them and we only pay $10.00 for unlimited wifi with our new hotspot. Would NOT recommend AT&T to ANYONE.

My wife and I metered your Henderson, KY store Sat., April 18 and were met by a lady at the door to put our name on a wait list. It would much better to have a touchscreen setup and people enter their names. Also the manager was standing at a table doing paperwork. Should be done after shift. Thus freeing up 2 more customer service agents, especially when store is slammed.

I live in a community where everyone around me has ATT for house phone service and Internet. I move here 2 1/2 years ago. I have been calling ATT on a daily basis only for them to tell me that "they don't have any hubs available". They have escalated the ticket to the engineering department and they told me someone will call me back. For 2 1/2 years now I have yet to received a call back from anyone at ATT. I call the offices of the president of ATT and that was a joke as well. The sad part is that CenturyLink is willing to provide services but ATT will not give up the spot. Talk about socialist service? ATT must be regulated by the Obama administration. This is insane and I don't know where else to go. Any suggestions?

We dropped from 4 lines with AT&T leaving due to horrible customer service. They are polite, they just don't do what you ask. They continue to bill us as though we have four lines and refuse to make the adjustment. As a result, we are moving ALL of our lines and will NEVER return to AT&T. They are horrible to deal with. Every experience with AT&T over 5 years was frustrating and amounted to a waste of time. They never get anything you ask them to do done correctly. Requires multiple call backs and they pretend like they've never heard from you.

I went into an AT&T store to upgrade cell phones like I had done several times. The customer service said I could benefit by switching to their NEXT program (which included no contracts and she could come in at any time and get a new phone). Stupid me didn't realize what he actually meant was -- there will no longer be affordable upgrade options for new cell phones -- But you can "now come in at any time and purchase a new phone because you are no longer under a contract" - no more getting new phones for $99-199 as an upgrade. He also failed to say I would be charged full price for the cell phones I picked up that day (instead of the usual upgrade cost). So I agreed to switch to NEXT and then got the bill in the mail with the 'monthly installments' added...too late, I was told there was nothing I could do about it so there I was in debt for over $1k.

I purchased a new smartphone and had a contract with AT&T Wireless, previously known as Cingular. The contract allowed for 5 gigs of data per month but during the first month data was adding up rapidly. I took the phone to several AT&T Wireless locations and asked them to take care of the issue. Staff removed some apps. I then decided to turn off the phone so I wouldn't go over the allowed data amount. But no luck. The data came to 11 gigs without using the phone.

In November 2014, I changed the device from a smart phone to a to go phone, and removed the data for one of the lines on my shared/family plan. Yet AT&T continued to bill me for data to that line. Resulting to my having to call billing monthly, to date, to get a credit for being overcharge. Although a credit was issued each time I called, it was absolutely exhausting to have to play the same record monthly. I often had to talk to multiple departments during a call - with each customer service rep providing a different explanation for the issue - but ending each call with the understand that the issue was resolved. Unfortunately it's a roll of the dice to get satisfactory customer service by phone the business or industry. In short, it was AT&T inability to resolve a billing issue that resulted in my changing to a cell phone provider who understands that I am not stupid rich.

I have been an AT&T U-verse customer for about six years. I was one of the first homes in my neighborhood to be hooked up to what was supposed to be the latest and fastest internet ever. What a disappointment it has been. I can't even recall the number of service calls that have been required to keep this slow speed internet working. Not only that, but they give a four hour window for their service calls and they can't make it within that four hour window!!!!! Four hours is half a work day. On three (yes THREE) separate occasions they have called AFTER the service window is over to say they can't make it. This is unbelievably bad service. I have had it with them. Comcast. DIRECTV. Anything has to be better than this. Slow internet. Intermittent TV service. Telephone that works sort of now and then. Really? I guess I'm the stupid one for staying with them.

They have the worst customer service. I had to call every month and explain to them the situation to make them reduce my bill. They made a mistake on my bill by charging me $25 every month extra and I ended up talking to their manager. She was very rude and making fun of my accent. I am going to switch from them ASAP. The manager's full name was ** (very, very rude and not respectful at all).

AT&T gave my cell phone number to someone else while it was still active. They refuse to make it right in any way, telling me I must fly off the island I live on, to purchase another SIM card. This would be an extreme expense that makes no sense. I have ask that they simply send me a new SIM card through the mail. They say this is not possible, but this is how I received my last one. I have made several calls to AT&T and repeatedly told them what they have done and how it has affected my life. I have lost work and am not receiving any of my calls now. Do I have any recourse to get this problem taken care of?

I have been to the US for visit several times - so have members of my family. We have purchased Apple products and others at Apple stores, at T-mobile, Radioshack - and UNFORTUNATELY - AT&T. My daughter (16 yrs) purchased an iPhone 5 in October 2014. When coming back to Denmark in December, she found that AT&T product didn't work anymore. It was locked by AT&T - even though the phone was paid out in full. AT&T refuses to unlock her phone until she has had the account for 6 month - independently of the type of account. It's now April (2015) and it is still locked. Now, her sister purchased a phone at the same time at a T-Mobile store - same model, same price. No problem when coming home to Denmark: Just plugged in the DK sim card and it worked.

I have been with ATT for years and yet they continue to treat their customers horribly. They offer discounts and free upgrades and when you're signing up for anything they are SO helpful... and that's how they get you. I recently started a family plan in order to be more economical and at first everything was just wonderful. That was in September of '14, since then, EVERY SINGLE MONTH HAS HAD OVERAGE CHARGES.

I cancelled my home phone service and Internet with AT&T on Mar. 6, 2015, to take effect on Mar. 9. I was to pick up TWC equipment 3/9, but the equipment did not fit my wall jack. AT&T shut off my service, but then refused to port the number to TWC, and is now charging me over $100 for service I did not have. The AT&T agent who took my cancellation request gave me this confirmation #: **. When I spoke with their billing dept. on 3/19, they said there was no record of such a confirmation #, and they refused to believe I had cancelled service and was without service since 3/9/15. So now they are blackmailing me: either pay the $100+ (and I am disabled on a fixed income), or get a bad mark on my credit score.

My initial problem actually started when I upgrade two of the four phones in our family plan within the same billing cycle about two weeks apart at different stores. We went to an AT&T store, but the wait was going to be long so the rep at the AT&T store suggested we go to Best Buy. When we upgraded our daughter's phone, we were not told that the monthly line charge would go from $15/mo to $40/mo. A few weeks later I went to another Best Buy to upgrade my phone and that rep told me about the installment plan to pay the full price for the phone in monthly installments and keep the discounted monthly rate of $15 for the line.

Make SURE, if you cancel or transfer services to DO IT on the 1st DAY OF the NEW BILLING CYCLE, otherwise they prorate every line at regular price per line on top of your early termination fee. The WORST company and the WORST Customer Service by far.

AT&T designed a very lousy website for customers to view and pay bills. First, in registration process, it did not indicate specific user ID format or info to be preferred in viewing AT&T wireless bill. 2nd, when get a notification for the bill, it does not provide any links to view or pay the bill in the email message. These all show how AT&T totally ignore the customer relationship and this company does not care losing customers at all.

Every month, I call AT&T to correct the bill and this particular month was the worst. Wasted 2 hours talking to 5-6 people who had no idea what they were doing. They raised their voices, call me names and hung up, because I perhaps didn't understand what they were saying... not sure, but terribly unprofessional. I wish there was some competition so I could level AT&T. But when no such competition exists, I guess being rude, nasty tempered and an incompetent comes with the territory.

I am trying to get a net connection for last 2 days. Do you guys believe it??? Yes, it happened to me. Verification stuffs and long hours phone calls...it took 2 days. Customer Care & Verification dept. - no words to explain my experience - so bad to be honest. Totally unprofessional & unethical customer care. DAY 1, before application approval: they told me waiving of installing charges. Day 2, after application approval: installation charges cant be waived off. Is it professional? The most untrusted brand in my experience. If they give free connection also, I will not go through this in my life...

Against my wishes my husband changed our mobile phones to AT&T. Then he decided to change from cable to U-Verse because he wanted only one bill and he had a $400 Visa card as a reward. I called it in and gave them all the pertinent information. Since I was the one calling in the new service they requested my info even though I specified that we wanted to bundled our bill with the wireless. When I received the U-Verse bill it comes under my name and not my husband's and the refund is only $400.00.

I have been a loyal customer for over 10 years and I finally qualified for $100 reward, so when I tried claiming it through the phone they said to go in the store and claim it and when I went to claim it they said to call again. I called again only for them to tell me that the reward expired and I paid an extra $40 dollars to receive ignorant people in the phone and I only have internet connected at home and said it was supposed to be cheap but I'm paying almost $60 a month. Ridiculous.

I just signed up with AT&T for DSL internet service. I was walked through the purchase by a live chat representative. I completed my order and received my confirmation number. Before I closed the window I saw I had already received an email. So I open it only to see that my order, that I just placed had been delayed. I click back on the AT&T window and check the status of my order and it says "A temporary system error keeps us from completing your request right now." and "E0019: We were unable to find your order. If you have recently made a purchase, please verify your order confirmation number or search using your wireless number. You may also check your order status by dialing 877.782.8870."

As a new customer for two months my experience has been a disaster. Formally had service from Time Warner for internet & phone and TV from DirecTV. Two individuals went door-door in my neighborhood selling AT&T on services and cost savings. Dissatisfied with DirecTV insofar slow transmission and frequent outages due to weather severe or otherwise I succumbed and converted to AT&T based on lower cost and increased programming options.

AT&T internet is the worst thing we've ever done. It never works. It's always going out and we constantly have to fix it. Plus we're on their cellphone plan which is outrageous. AT&T has completely let us down which is why we are switching to a new company. Horrible.

Discontinued my service in October. Both my numbers were ported over and my last bill was due in November. They continued to bill even after I had canceled my service and there was no number to bill to. They billed me $95 for a one month early termination fee in February which was fine. I received a letter in the mail in late March stating I owed over $400 due to mistaken credits I'd been given. I told them that was ridiculous and asked them how that was even possible and all they could tell me was their billing was correct and sorry. I asked if they could look into it further as I did not want to have an issue with a bad report to my credit. The lady I spoke with assured me the account was not anywhere close to that point yet. Three days later I receive a call from a collections agency stating if I don't pay they would report it to the credit bureau.

I decided to sign up for AT&T through a "promotion". The agent straight up lied to me about what was included in the package. The technician came and installed the internet tv verse package. Horrible reception, service, Internet speed. So I called and they said they would fix the speed Etc. Got the bill. The bill ended up being 3 times the initial cost. I cancelled within 30 days and they confirmed by law I wouldn't have to pay bc i cancelled within the trial period. I got sent not only the same bill that was 3 times the cost but hit with a penalty charge... I mean like really.. Seriously??? I think I called att 10 times in the past 3 weeks. Re explaining my situation and taking up to 3 hours of wait every time. This has been torture! Um yeah, Never ever sign up for att!!!

I've been with AT&T for almost 13 years. Very loyal and never ever been late to pay bills. This time the service was TERRIBLE! I signed last contract and they offered me damaged phone. I took it back and fix it then more issues happened. I request to get new iPhone 6 and pay $250. They said no - I have to pay full amount of what the phone worth. The agent was so indirect and tricky! The store manager was the worst. He was very rude, impolite, and didn't even apologize. He told me exactly: "That's not gonna happen. We don't give away stuff etc." He kept being loud and very very rude. He even suggest for me to go look for another company!! I was shocked! He didn't even appreciate the long years of my loyalty with AT&T.

I absolutely CANNOT express how UNHAPPY and DISSATISFIED I am with AT&T. WORST most UNHELPFUL customer service and WORST experience of my life with phone companies. Shout out to Sprint...the only reason I changed was because I had no service with them in my new house! WORST experience of my life with AT&T and the next plan!!! I have two lines on my plan and upgraded them. One phone was not already on the next plan and we upgraded to the next plan not because we wanted to but because we didn't want an extra $40.00 dollars being added to the policy (which it was anyway due to the monthly cost of the phone).

AT&T allowed my son, who is not on my account by name, to make unauthorized changes. He downgraded from a IPhone to a Samsung, then they offered him a free Samsung Galaxy Tab4 with this change. I had no idea what was going on. My son sent this to me, as a so-called gift. I didn't need it, so I let my granddaughter use it. The next thing I know, my gb's started going up on my wireless service. I called AT&T to find out what was going on and this is when I first found out about this tablet issue. I questioned why they allowed my son to even access my account to add this without my permission. He is not on the account as an authorized user to make such a change. I told them that I did not want the tablet and was told it was too late to turn it back in.

I was advised when I purchased this 900+ dollar phone that it was shatter-proof and had a 1 year warranty which is the reason that I did not purchase the $9.99 a month warranty. I chatted AT&T and was advised after almost an hour that they could not assist me and that I would have to purchase a new phone or a go phone. AT&T was unwilling to help in any way even though I have been a customer for 11 years and have 4 phone lines. Then they just stopped chatting back with me which is unacceptable. I then contacted the manufacturer and was advised that the warranty doesn't cover the screen even though I was advised that it was shatter proof. So now I have a $900 + paperweight.

After being a customer for 15 years, I finally decided to upgrade to a new smartphone - the Galaxy S6 in particular. First they tell me that I will only pay 22 dollars a month for 24 months with AT&T Next. Then, all of a sudden I see that they are charging me 15 dollars on top of that per month. When I called in to ask about it they told me it is a monthly access fee, which NO ONE ever told me about when I ordered the phone. On top of that they told me they would waive my activation fee and upgrade fee of $80. Next thing I see on my account is an $80 charge for those two. When I called in the representative was giving me attitude about how I should have known about the charges.

I have been a wireless customer with AT&T for a number of years and have always paid my bill. I missed paying this one and my service was suspended. Of course it is my error, however my daughter who is on my plan is in Russia and she has no service, which of course is not acceptable. I cannot pay my bill until four days from now and no matter what the situation AT&T was not willing to reinstate her service so she would not be placed in a tenuous position. I am truly worried and need this remedied.

I have been with this company for 5 years. Being a loyal customer I thought maybe they could help me with my bill. Everyone was very supportive. Until I reached the actual woman who could make the decision. She gave me the option of dropping my 3 phones back down to 2gb and saving $15/month. However, she would not allow me time to speak with my husband re: this situation. She kept talking over me and told me I had to decide NOW or it goes away. What killed me was the first time I've ever received something for being a loyal customer was the upgrade from 2-3 gb's per phone. And here she was taking it away. Also with A LOT of tone in her voice.. I know my girlfriend has Verizon and receives free upgrades all the time. Granted her signal is not the best. But she received a free 6s upgrade and I am paying AT&T monthly installments for my $400 5S phone. The fact that they know they can do this to us infuriates me!!

Called cust. service--ineffective. Agent kept repeating lines from her script, but not answering my billing question. Supervisor 1--same, refused to give her name or any identifying info. Heard laughing and clapping in her office during our convo. She said, "My supervisor is just laughing about something about our conversation." Unacceptable. Supervisor 2--Ineffective again, got both supervisors names, hung up after 45 mins and still not clear explanation of overcharged amounts on my bill. HUNG UP. Dialed 611 to get a domestic agent. Very helpful. Got issues resolved and lodged complaint.

During the month of February, AT&T was running a promotion. If you upgrade your phone, you will get a tablet. Actually, the tablet is "free", according to AT&T customer services but the store on 3 Times Square in NYC is telling it's customers that it cost a $100. The store will also lie to you, by saying, they will give you a headphone or any other equipment for free but actually, they are charging you for the equipment, check your receipt before you leave the store. The sale reps are working on commission, even though they are being paid hourly by AT&T. If you ever been to the store at 3 Times Square in NYC, check your receipt to see what you are being charged for... They are running a "scam". And especially, watch out for the store manager **, he's rude, a bully, and have no customer service skills.