AT&T Wireless Reviews

They send me back broken phone and, said that the phone has small crack. I mean small and can't warranty, but phone was working fine, I drop the phone second day when I got it. They sad that they will charge me $275. This is not right. Please help me to resolve.

I had to purchased new battery with my money and it wasn't cheap.

So, here is my problem--actually, two! First of all, I went in last week to upgrade a line (I have 5 total, with 3 having been I-phones). Anyway, I find out that I was supposed to have been getting a discount for the past forever, due to my husband's employment. I have asked about it several times, and have always been told that they would get me signed up. This time I find out that it has never been done, and I have been wasting a lot of money. Discount is bigger than what the ATT employees even get. So, I call customer service and the lady tells me that she can reimburse me for 3 months of what I have overpaid, and that she thinks her boss can even go up to 12 months. I am so happy, right!

Fast-forward a week, I am out of town on a business trip and my car gets broken into. My I-PHONE 3gs got stolen. I have the Apple + plan, but of course that won't cover loss. So, I am stuck with an old "un" smart phone. Really! You can't do anything for me? So, I call and beg for mercy. The guy finally tells me that he can let me choose an Android, so I spent an hour on the phone trying to get it all straight, and at the last minute he tells me that the phone will be $250! I can buy a phone for $250! I need a free phone! It is Christmas, and I need a phone now, but do not have money on Christmas for myself.

OK, so I get home and there is a phone message from customer service about my refund. They are sorry, but the case was closed and there will be no refund. No explanation, just a casual "no".

This is all bad customer service. I am a valuable customer with prompt payments and an almost $300 per month phone bill. I am very sad that ATT can't see that. I know there is a way that they could help me out if they wanted to, or if they cared about me as a customer. I feel like ATT has just given me the big old middle finger!

They had sent me the internet package anyway, when I received it, it did not say that I had to bring it to the UPS store, so I left it by my mailbox for the mail person to take and wrote refuse on it. That stayed for a month, until I finally figured out I had to bring it to the UPS store (the mail person wrote a note saying that). Right when I was going to bring it that week, AT&T took $111.00 out of my account for not returning it. Understandable because I didn't return the product in time, but when I called, the lady told me as soon as I returned it, I would be getting the money back, 2 weeks later. Lies!

This was in July. I returned the package, and I still have the receipt from UPS. Finally August came, but still no refund. I called, and this is where the runaround starts. They told me that they were "processing the investigation", and that I should expect my refund soon. September came, still no refund. So I called again, and this time the guy tells me that the last person who put the investigation through, did not do it right, and that he needed my tracking number from UPS. I called right back and gave it to him, and he told me that the refund will take place in two billing cycles. I was mad, but dealt with it. So November came, two months later, still no refund. I called on the 23rd, talked to a lady named Michelle ** (manager at the Meriden office), and she told me, after looking through the records that she wasn't sure why I hadn't gotten my money back yet.

She told me that she would be calling me back on Mon the 28th of November (which if AT&T tells you that, they are lying). Of course Monday came with no call back, so I called them again the next day, and the lady said there was nothing she could do for me (this time I was talking to someone in the New Haven office), and I asked to speak to a manager. Keep in mind, before I spoke to the manager, I wanted to be transferred to the Meriden office, to Michelle ** again, since she knew the situation, and the rep I was talking to put me on hold, so that I could wait to speak with her.

After that, she just put me through to her own manager, who told me that, once again, the last person I spoke with (back in September), didn't do it right, so it would take two more billing cycles. At this point, I am furious. I told her that this was about my 10th time calling (which they have on their system), and asked why I have to pay for other people's mistakes ( which i don't think people kept "messing it up" before, they are just ignoring it), and all she kept saying was "sorry there's nothing I can do. You will just have to wait".

Please tell me this isn't sketchy and wrong! I am livid, and don't know where else to turn. I want my money back. Not only that, but I want justice from AT&T. It's only $111.00, but that's a lot of money for me, with a child to raise. I would love nothing more than to sue AT&T, not only for my money, but also because of the fact that I had to make all the calls, the effort, everything, because they can't do their jobs, and for "messing it up every time" but mostly, I want to sue them for slander. They are liars and crooks, and I want justice! I'm done trying this on my own, I want to pursue any legal action I can. Please help.

I looked up this term. Per AT&T's website, "Tethering lets you use your smartphone as a wireless modem or mobile hotspot for your PC or Wi-Fi-capable device. With a qualified data plan that includes tethering, you get full access to the Internet and your email when you connect your device to your laptop via Bluetooth or USB cable." I argued with multiple customer service agents that this wasn't the use of the phone. Most didn't even seem to know what the term really meant as they said tethering was just excessive use of data, didn't even mention that it had to involve a computer connected to the phone. I would like to switch to Sprint, because they still offer unlimited data plans. But now I'm stuck with a $300 early termination fee that I feel I shouldn't be responsible for, since I'm not the one that chose to change the contract.

I have emailed AT&T over 15 times regarding this matter, and each time i get a different answer, but no solution. They are still charging me for the full amount of service, which I am not getting. I went to the AT&T store in Dothan, AL, and tried to get help there,but no one could help me. The girl told me, between me and her, this is happening quite often with customers. Still, no help. I am quite tired of not having any service, or just minimum service, and I am talking minimum service. Maybe 1 call a night. I want my service back, the way it was, and I want credit for me not being able to use my phone when I am at my home.

The phone rep I was speaking with went through the billing and came to realize that the in-store rep who had changed my number actually closed my account and opened a new one so she could make commission. Since the account was closed 3 days into a new billing cycle, I was responsible for a month’s worth of service on the old line. And I paid the new line’s service for that month as well. So in the end, I was being double billed for the same month’s worth of service unjustly. The phone reps and managers won’t do anything to fix the issue other than to offer to process a payment for me to pay that month of service in question. Like really?! They agree I was double billed and still expect me to pay! Unless this issue is fixed, my current contract is up for renewal and I for the first time, after many years of being a good, vigilant customer of almost 10 years now, might just consider going with another cell company.

They gave me a number and I called, the woman took my info and said everything was clear. AT&T then told me to wait for the application to go through again. Today, I got an email saying my SSN did not coincide with information on my application. They told me to call Equifax again. I did. This time the Equifax person pulled up my credit file, said all my information was updated and correct and everything should go through. I called AT&T again. I was put on hold while an 'internal department' supposedly got in touch with Equifax.

I was told by AT&T there was still a conflict, to again call Equifax. What could I do? I called again. Equifax said everything was clear, then said that they had no record of AT&T contacting them about my file. I called AT&T again and was on the line for a total of close to an hour. The rep came back and said they were going to try to take it to a higher level.

In the end nothing happened. I tried to cool off and called another rep. Same thing. She said she would call the credit department. I waited awhile. They had the same answer. I asked for her supervisor. I was put on hold for at least thirty minutes. By this time, I was so mad that I had decided I didn't want the service. I told her I wanted her to write down everything she said and to document it. Then I told her we were canceling our home service and my husband was selling his AT&T stock. The thing is, the first day I encountered the problem, I got my free annual credit report from Equifax and it was perfect.

I got a replacement, and returned the defective phone to AT&T. re: RMA**. Now, AT&T claims that the liquid damage indicator was removed or tampered. No one tampered with this indicator, and the phone never had water damage. AT&T is trying to charge us $210.00 for the replacement phone. During discussions with AT&T agent MB600M, on 12/2/2011, they agreed to reduce this charge to $57.50, which is still unfair, and not in violation of the warranty. They stand firm that the liquid damage indicator was removed or tampered, which is simply untrue. I filed a complaint with BBB and AGO. I am awaiting resolution, and contemplating a class action lawsuit.

In August of 2011, I started a new job on my son's high school campus in the library. My older son began college at NAU in Flagstaff, AZ. As it turns out, both NAU and the library are AT&T dead zones. I have no data or cell service at work and my son has no coverage in his dorm room and most of campus.

In late October, we finally called AT&T to discuss our options. Verizon has coverage on my campus and my son's. AT&T wanted $630 in early cancellation fees. We felt this was excessive given the circumstances surrounding two of the accounts.

The first customer service rep insisted there was no way around the fee amount. The second one suggested Mark the Spot to troubleshoot the issues. All four of us did mark the spot for about a month and yesterday I called to see what the next step was.

I spent over an hour on the phone with a rep, a tech, another rep and finally a manager named Scott **. I would have gone higher but Mr. Scott ** refused to provide the name of his supervisor and stated that he put in a request for me to be called by someone higher up.

In the end, the tech guy confirmed that there was nothing AT&T could do to provide better service to my son and me. Despite this, AT&T still refused to make any adjustment in the cancellation fee for those two accounts. I restated my long customer history, the lifestyle changes that led to the issue and my belief that I'd been paying for services I wasn't receiving since August.

Mr. Scott **held firm that most of our calls still went through; therefore, it wasn't their problem. He suggested my son purchase some type of Wi-Fi adapter for his laptop that would allow my son to use his phone up to 5,000 feet away from his laptop. I asked Mr. Scott ** if he would give up his own handheld device for such a setup and he never could give me a reasonable reply. He insisted that was a valid solution to my son's service issue and as for me, "We don't guarantee coverage in buildings."

While I await a call from AT&T, I am taking the following actions:

3. Emailing President Randall Stephenson.

I understand and am willing to pay a reasonable cancellation fee to leave AT&T. Their inability to support my loyalty is inexcusable and will cost them our business. I would have picked zero stars but that was not an option.

I had my long distance service interrupted on Thanksgiving Day. I was unable to speak to any of my family in another state during the holidays. Since then, AT&T has done nothing to rectify the numerous problems they've created! I have been on the phone today for over 30 minutes and cannot even get someone on the line with the authority to fix this!

When I called again, they said to just 'disregard' the California charges, but a variation of my name (and therefore my SSN) is associated with that service, because that bill comes to my address. I know that AT&T pro-rates their bills, so I always paid a month behind--however, we had a half hour 'shut off' (never been shut off in two years) in September of 2011, and I instantly paid the bill up to current in the amount of, 'surprise' ,$200.

I then paid a total of $256.91 (partially on 10/17 and the rest on 11/2), which I found out included hidden fees of $30 each, for the restoration of our U-Verse service, and internet service. I was floored. I had spoke to four different representatives, who couldn't explain why I was being billed from California, but to just 'ignore' it, and that even though I paid twice in September, and only had the service through November, I still owe them another $200. They're not getting it. The only amount we would 'possibly' owe would be from November 3-November 7 (though, I am getting a bill that states I owe through December 8, 2011). I absolutely hate AT&T. I am sorry that I still have a cellphone with them, which will probably come with about $60 in 'fees'. Be careful with their promos. I signed up, and our bill increased about $20-$30 every month, until I could get out of the ridiculous 2 year contract. Did I mention I hate AT&T?

To add insult to injury, all my relatives who called me during the Thanksgiving Holiday were treated to a message informing them that my service was disconnected. Thanks a lot AT&T. Needless to say, I am very dissatisfied with the service I was given and the customer service was awful. Kudos to Leann for doing her job; what a novel idea of someone doing their job. Leann in Nashville took the time to go the extra mile and got my service back on. It took her twenty minutes with me on the phone to get my service straighten out.

I am so frustrated by this matter and I want to cut off my nose to spite my face and cancel my service with AT&T. Right now, the inconvenience would be too great, but I look to the day when I can get rid of AT&T. It is absolutely unacceptable for a twenty-minute problem to be mishandled for five days. If you don't pay your bill on time, they want to charge you a fee. What recourse do we have when they do not give the consumer their money's worth? I got a lot of embarrassment, inconvenience and frustration. I had spoken with ten to fifteen people to get this solved. The time spent on the phone with rude agents was extensive.

Now that it's fix and in only twenty minutes, I am angry enough to bite a nail in two. Something must be done. I feel helpless and that intensifies my frustration. I feel surely misused with no way out and I still have to pay my bill.

My first complaint is that for three weeks, the device did not work yet we were still charged for services. AT&T sent a letter and instructions on how to mail the broken device back to them. I followed the instructions and sent it to them within the time frame. On 11/26/2011, we received a letter in the mail from AT&T with the broken device. They are stating that the device's "Liquid Damage Indicator" was removed or tampered with. And the device was returned to us with no sticker. Jim **, our AT&T sales rep looked for water damage. The two warranty department representatives who walked me through the troubleshooting process had me look for the white sticker and in all three cases, the white sticker was intact. When I complained to the Warranty Department and told them that 3 times the sticker was there, the response was that you have to be a trained technician to know what to look for. They say they received the device with the sticker removed which indicates water damage but they have never offered to prove that the device has water damage, only that the sticker has been removed.

Now, we are being charged $162 for a new device which we do not deserve. We are being taken advantage of and AT&T is offering no assistance. They claim to take a picture of all devices when they open them however they did not ask me to take a picture of the device before I shipped it to them. Because our contract doesn't expire until April 2013, we are stuck. We gave the device to our representative who said it was the device and said nothing about it being my fault. Had we done something to break the device, then we would take 100% responsibility. But because AT&T is such a huge company and we have a contract there is nothing that we can do.

I tried to dispute the claim with AT&T and they say that the Warranty Department has the final say in a situation like this. It seems like they are trying to find a way out of the warranty agreement. I don't know what the answer is but I do know that I am not a liar and I know when I shipped the device the liquid sticker was intact.

I called AT&T first and the customer service rep told me to disconnect my service if I wasn't pleased and I did. Once I went to Comcast, they have a refurbished router that is a nightmare. Me and my husband have our own business online and my twelve-year-old daughter goes to school online so we need the internet. I wasn't getting the internet properly and told them I never had that problem wit AT&T and I was going back to AT&T.

I called to restore my service & found out there is a better, faster modem now and I have to pay $100 for the modem and $39 for installation. I really feel ripped off. I only switched to Comcast because AT&T was too slow and I had no idea there was a faster service.

During the first visit, the rep downloaded an application to "mark the spot", whenever I had a dropped call (I have logged over 50 dropped calls since September) The second rep told me to turn my iPhone off and on occasionally. That did not work. The third rep gave me a new SIM chip. The same day I had multiple dropped calls. I have asked AT&T to let me out of my contract, due alone to the extremely poor service, and they refuse to drop the early termination fee.

I feel that I am due a sizable rebate for the poor service that I have endured. I certainly do not feel that I should have to pay an early termination fee, when I am cancelling the contract due to AT&T's lack of service.

But when I tried to get the insurance to cover them I was informed that she was not offered insurance and my phone or hers were not gonna be replaced. Seeing how they did not offer the insurance I feel that our phones should be replaced seeing how all of AT&T devices come with a one year warranty anyways. So our option is to leave AT&T and go to Verizon seeing how it would be cheaper to get a new plan and get the I phone with it through them than it would be to stay with the carrier that we have had for many years and just replace our phone. How sad but I guess it is a testament of what customer service is all cracked up to be these days.

I was almost sure that this was a scam since I know I didn't have any unpaid balance left, plus I did not receive any bill with that balance. Attempts made to get explanation from AT&T was so frustrating as I was transferred from one department to another - combined billing to wireless and others. I was given different answers including the account has a zero balance, while another customer representative tells a different balance and another $472.51. This balance is said to be from the previous (before the transfer was made) service. However, to date, I did not get any detailed bill that I can see where the $472.51 came from. A couple of times AT&T informed the collection company to stop calling me until they will be able to send me the bill and have it resolved. Through other several follow ups I made by going to AT&T stores where they can assist calling the billing department; I thought the case was resolved in August 2011.

The previous week, I requested to have the account back on my name as the other family member decided to join another phone company. AT&T customer service told me that I cannot have the account under my name before paying the $472.51. I went to the store and asked their assistance again. While I was in the store, attempt was made to call the Billing Department and resolve the case but no success. The sales consultant and manager told me that they will forward my case to superiors. It is over a week now, I did not hear a word. I send e-mail but no one replied.

I have been a customer to AT&T since Cingular merged with AT&T and I have been a good customer. I already know the process of contacting a customer representative is, at times, time-consuming. I never thought that it can go this bad. All my attempts to have the issue resolved over the phone gained me frustration after frustration as the customer representatives kept tossing me from department to another despite the annoying lengthy holds before a representative could answer.

I am ready to leave AT&T; however, I need this case to be resolved and save my credit from potential harm. A lot of time and energy was wasted and I got emotional disturbance. There might be potential harm on my credit which I still have to check.

He finally had the information saying that the amount was for our other account. We did not have two accounts. When AT&T bought Alltel, they created us an account, which is not linked to the new account, and we cannot pay over the phone. The representatives don't even know it's there. I did call AT&T and pay a credit of $190, even though we don't have service. I filed a dispute with the collections company, and a complaint with the ND attorney general.

I am going to write everyone I can about this incident. I feel AT&T have treated us unfairly. We are over 55 on a fix income, my last phone bill was $50.00. I would never make charge on my bill for this amount. I feel if that know we did not make the call, we should not be responsible for paying for call by someone who stole our phone. I already feel bad about the stolen phone, now this. I guess that I can send to credit bureau, and go prepaid. We can't pay this bill. I ask for help from any one that can help me resolve this matter thank you.

They continually bill me $ 38.00 a month. I have called, perhaps for 15 times, and AT&T said they will "pro-bill" for three months and then bill would reflect normal $19.95 charges. They are very devious and show little to no respect to resolve this issue.

On 10/28/2011, he purchased it from the corporate store then on 11/04/2011, the premiere store charged me again. They told me they couldn't refund my money even though I had one phone with one serial number. They told me to dispute it with my bank. Today is 11/19/2011 and they still refuse to give me my money and when I enter my cell number on the premiere site my call automatically disconnects. I have spent over 20 hours dealing with this issue. My bank needs proof that the order was cancelled and it's notated in the system. But they refuse to provide me with that information to dispute it with the bank.

We never received any contracts, or any other official papers from them, or from anybody else in this matter, about our deal with the tech support. Their service was very bad. Nothing was ever really solved, but we got a lot of frustration, headache and sickness, dealing with them over the phone for hours, being passed from one to another, and then put on hold forever, ending with us hanging up the phone, if they didn't do it before us!

We got out, officially of AT&T, and normally, and logically, their useless tech support included, on 06/13/2011. As a matter of fact, we stopped using their tech support even earlier than that date. We got our only, and final bill, paid it, sent back their equipment, and were very relieved being off from our nightmare, and back with Optimum. Again, nothing on that bill about having to pay the tech support disconnection fee of $70, or anything else about the tech support, to contact them separately, or whatever else we were supposed to do about them.

Unfortunately, my husband noticed a monthly bill of $15.15 from ATT Connectch. We started all over again,with the headache of dealing with the tech support about this, using logic, reason and basic common sense. Arguing that we're in fact, and in reality, disconnected from them, as part of AT&T, long time ago since 06/13/2011, had no use, needed or asked for any assistance from them, since even before 06/13/2011, and so, to stop billing the credit card, but they are repeating like robots, that if we want to disconnect from them, we have to pay $70 fee!

It is like getting a defective product, with no right to return it, and get at least some of money back. Meanwhile, we paid in credit card bills amounting to $60.60, only for the 4 months we're officially off AT&T, and their dubious tech support. We offered to pay the difference of $9.40, short of $70 by getting a real bill from them, this time! They don't want this correct, logically, fair arrangement. They want to continue ripping us off, taking the advantage of the confusion, and misunderstanding, generated by their unprofessional, elusive and dubious way of doing business.

We don't question the $70 fee, even though it was very questionable. We are honest, and correct, and ready to pay, whatever is fair to pay. It's totally dishonest, unfair and shameful of them, trying to get more money from us. Considering how dubious they have proven to be, they can keep charging the credit card for much longer, who knows, forever maybe? Please help us to stop this shameful abuse.

I'm a little uneasy complaining to you, since it looks like you have AT&T as a phone provider. Anyway, we did nothing wrong in this situation, and we have nothing to be afraid of. You ask in this form about name, addresses, etc. AT&T is everywhere, even in Guam, and names, we almost never talk to the same person.

After that I asked him, why did you change the data plan without my permission. After that he was angry and spoke he could replace it. I spoke to him, why are you angry, this is your fault. After this he answered, I am angry because you lots of questions. Long story short, I asked to speak with the manager. The manager defended him until I get home. From now on, I will never come again to that place. They are only good when you want to buy or open a new account but for the service benar2 sickening

The collection agency has since been harassing me. First, they were sending collection notices that were never for the same amount (just as AT&T did). Then they started calling my cell phone, my work phone, now they have my daughter's phone number and are harassing her. It was not my fault that AT&T over charged me, furthermore I am not going to pay service charges to a collection agency when AT&T clearly was at fault for inaccurate charges to my phone bill.

I use my mobile phone for work every day in the Peachtree City area, and have multiple dropped calls throughout the city on main roads. I am not one to complain but, the overall quality of service has gotten so bad over the past twelve months, that something has to be done. I had better service in my home four years ago, than I do today.

I have been a long time loyal customer with AT&T and always paid my bill on time. If the quality of service cannot be significantly improved in the immediate future, I must request that my contracts for all five of my wireless phones be terminated, so I can establish a new service plan with Verizon wireless. They have excellent 3G wireless coverage in my area. I barely get EDGE.

The town of Tyrone, less than six miles away, which is much less populated, has good AT&T 3G service. I see AT&T advertisements everyday about 3G, and fast internet access. You are not providing the quality of service you say you have, and therefore not fulfilling you contract obligation. Your response is requested.

They never contacted me. Then my ex-land lady contacted me and said that she received a letter from collection agency that I have to pay $61, otherwise..... I don't have any record of my phone calls of course, but I do have a copy of my email that I sent them. This is not my first problem with billing in AT & T. They also double charged me one month for internet service. And I had to call them and correct it. They sent the bill late and online service for billing wasn't working!

Both the customer service person and her supervisor would not take off all the previous charges for the long distance billing service. Of course, I told them I don't make any long distance calls so I did not need their long distance services, hence why I originally told their representative to take it off.

On the 4th of October 2011, I asked the AT&T call center for the return and the agent sent me a return label to print. They told me the return was processed on the day when the return label was generated which was well within the 30-day period. I packed the iPhone as required and then shipped it back by delivering to the nearest USPS center. This is what was expected. I also got a receipt of the delivery just in case AT&T disputes later or they lose the phone.

The return trip for the phone took 3 weeks. During this period, we had multiple conversations with the AT&T call center folks and the only answer they could give was that they had no clue where the phone was. They gave us a tracking number and link to a site to track it but most of their folks themselves didn't know where the link was. After talking to AT&T for more than 15 to 20 hours, some of these calls went on for 2 hours with zero information from any of the call center folks. I will try to pull the records of these phone calls and paste it here.

On the 21st of October, the tracking site showed the phone had reached the AT&T warehouse. We wanted to order another phone so we asked if the eligibility for an upgrade was updated. After another 6 hours of talking for 3 to 4 days, AT&T still couldn't figure out if they received the phone. Finally around the 28th, they accepted that the phone was in the AT&T warehouse. More than 20 days, I could have walked from Phoenix to the Texas warehouse in that time. Anyways after that, the next battle to update upgrade eligibility began and went on for the next 10 days.

We talked to AT&T again for at least 30 hours to no avail. Most of the guys simply lied saying they haven't received my phone back. Then after giving them the return details, they said they can see the phone but cannot upgrade eligibility because their system doesn't allow that. The Ops guy first lied that at the Apple store, they can see the comments they have entered in their system around the eligibility.

We visited the Apple store and as expected they didn't see any comments. Then I called AT&T again and after 4 hours of discussion with numerous reps, they asked me to ask the Apple store guys to call the Call center to get details on the upgrade. We went to an Apple store and, as usual, we had one of the best experiences. Though it was not their direct problem, they called up AT&T. AT&T made them go to 3 different numbers for more than 90 minutes and finally they just said they will check on their end and get back to us.

Next day, surprisingly, I received a call from AT&T saying they cannot upgrade eligibility and I can only order the phone through AT&T and it would take around a month to get it. So I am hanging here without a phone for 1 month and they want me to wait for one more month. All this time I am paying for that connection.

I finally gave up and went to Verizon. I asked AT&T to give me my money back and the final nail in the coffin, they said, “You have not returned the phone in time”. I asked them to recheck their records, and then after arguing for 2 hours, they agreed and said, “Then one more big lie”. They said they have already given the money bank on the 28th. I called up AMEX and they said AT&T has not returned any money.

I would consider that not only the service is the worst, they also have lied and cheated without any stops. They are rude and they have no clue what is happening. They have one of the worst systems with no connection to inventory, customer data, nothing. I would ask for AT&T to look into this case and take actions against those responsible. I would, in parallel, explore options for complaints in a consumer courts.

Because my boyfriend has been busy lately, I have been trying to order the iPhone for him and finally succeeded last night. Today, on the way to the Apple store, I told him to call AT&T to make sure everything is set so he wouldn't have any problems at the store. When he called, the representative made it seem like there was no issue. He asked her to call back in 10 min, which is when we were reaching the Apple store, so she could talk to the sales rep and set everything up on the account. Not only did she not call back, but my boyfriend's account did not have any additional reserved lines as was promised. He ended up calling AT&T again, and this time spoke to a manager who had absolutely no idea what he was talking about when he explained his situation. The manager told him that what he was promised cannot in any way be done and that he would have to open up a family plan and would be charged a lot more. This manager did not want to help my boyfriend in any way possible, so he ended up canceling AT&T right on the spot.

Why is it okay for people to treat others in such a manner? Why does anyone have to go through problems like this? Big corporations need to be put in place because they think they can do what ever they want. This is absolutely unacceptable!

At this point, I made a mistake. I purchased the three phones and the plan foolishly assuming that this "credit" mistake could easily be cleared up after making a few calls. I've now spent over 10 hours on the phone talking to various AT&T employees: service reps, managers, and even sales staff. I've also made a trip to the local corporate AT&T phone store. I've been told all sorts of stories about why I can't get a fourth line from, "You have a credit issue," to "the system automatically flagged you as restricted to three lines," to "the Best Buy sales rep made an error went he entered the sale." No one seems to really know why this issue has come up and no one seems to have the authority to review/correct this issue, not even any of the managers with which I've spoke.

One person did escalate this issue to the ICU, a division that supposed to have the authority to review and correct such problems but the ICU has no contact number (so I cannot confirm the status) and the ICU has not contacted me since the issue was reported over five days ago. I'm really dumb-founded at AT&T customer service. I have no idea why I can't get an additional line that costs a mere $9.99 more a month. This is unreal. Worse yet, I can't find anyone who has the authority to resolve this issue. It is very, very frustrating. Perhaps I should have stuck with Verizon. Can anyone out there help?

Really? Aren't they supposed to provide service to their customers? And i was told that, if I cancel early, I will have to pay $285.00 for early termination. I was also told they don't have to guarantee service. They admitted I don't have service in my area, and I have to pay them for service they are not providing. I am a manager of a beauty salon, and I provide service to my clients, and I could not imagine telling one of my clients, sorry i did not give you what you asked for, but pay me anyway. Something should be done about this they should not be allowed to charge fees, if the service is not being provided.

Unpleasant transaction. Maybe this would have not happened if Ryan, the sale associate, would have helped me purchase this phone online. But he said he couldn't. Really someone that works at AT&T doesn't have access to get online or have no knowledge. I guess commission was the associate's top priority, not the costumer. I see where I stand. Terrible experience I have had. Please contact me at ***@gmail.com. because I now have a phone with no charger.

On Monday October 31st, I received the $25 prepaid phone card. Three days later than it should have been received. As this account used a phone number that was ported over from Verizon, I would have been without a phone for those three days if I had not added the aforementioned additional minutes to the account. That of course was unacceptable. So I feel that I was forced to spend the additional dollars in order to be able to use the phone. One of your customer service representatives advised me that the phone cards are not sent with the phone. If this is true, then AT&T is running a scam.

After multiple attempts to reach someone to help with my situation, I finally had someone say they would reimburse the $30 (plus tax) that I had to spend in order to activate the phone. I did receive credit to my checking account for the $30 (plus tax) today, November 3rd.

Today, November 3rd, I cancelled my account. The only remaining item that needs to be addressed is that I wish to be reimbursed for the $25 prepaid phone card as I will not be using it and as it came several days late. Through multiple attempts at contacting someone that could help me resolve this issue, I have been hung up on, told various version of AT&Ts policy and have otherwise been treated in a way no new customer should be treated.

I have never been more dissatisfied with a company in my life and have no intention of doing business with AT&T in the future. I don't begin to think that anyone in AT&T cares at all about this situation, but feel that I have to at least make one more attempt to let someone at AT&T show that actually do care about their customers.

The only acceptable solution to this situation is to be reimbursed for the $25 pre-paid phone card. If I am not reimbursed for this phone card, I will have spent $2 per minute for the very limited phone calls I made on that account over the past week. $2 per minute. Does that seem fair to you?

We are faced with an iPhone that broke at the charging pc. We took it into Apple and they said that it cannot be fixed. So I called AT&T and asked if there is anything that they can do. I finally spoke to a customer service manager and he promised me all sorts of stuff since we are long term customers but he has to call me back because he needs to speak with a manager and they are in a meeting. So he said that he will call me in 1 hour. Well, 34 hours later, I called back and I was treated without doubt the worst I probably have been in a long time. Now, the notes from the other manager are gone and they cannot call him to see what he promised me.

Bottom line is, there is nothing they can do for a customer that spends a lot of money a month. We must be too small for them to care about. I asked for a complaint number or address but he said that there wasn't one. I asked for the address of their corporate office but he said that they don't have one. They have representatives that lie to the customers just to get us off the phone and wait for us to call back in and start all over again. Criston was very rude and he slurred so bad that you could not understand him. He just kept putting me on hold and now I know, they are hoping that I would hang up. But nope! For almost 2 hours, I stayed on line. This was so poor of AT&T. They wonder why their popularity is going down. They trick their customers into 2-year contracts and then laugh in their face when you need help! I really hope they learn their lesson and unfortunately, the pocket book is the only thing that will get their attention.

I tried to get hold of a supervisor but of course, no one answered. They put me on hold for a long time with no answer. I called yesterday to talk to a supervisor, they told me that he/she will call me back and never did. When I received my bill, I saw that they charged me as a new customer who has to pay for new service. I am not satisfied with the service and I think I will change to another company if I don't get my issue resolved. I appreciate if you contact me back regarding my issue.

I have 2 outstanding bills from AT&T, not one! They are billing me in advance, even though I cancelled their horrible service. I spoke with the Supervisor and he did not care to help! It's a horrible service from the start and a real nightmare!

Now, I am being threatened with disconnection for refusing to pay the the old account. One of the billing supervisors told me himself that it would be closed! I have sent several letters, emails, hours and hours on the phone. I was promised by their customer service here that I would get a call but nothing came! I am not paying for 2 bills!! Today, I filed a complain with the Better Business Bureau, contacted a lawyer last week, and through local news. It's not a hard concept, a child could figure out if you write a customer a new account then close the old one. I am on disability and I have one internet, not two! I want the old account closed now! It isn't a hard concept close a customers old account before you open a new one. I swear the right hand doesn't know what the left is doing in the company.

I asked what AT&T would do because I was misinformed by Caitlin, their salesperson. Brill said he was not present when I purchased it. I told him I would return when she is in and he said he could not do anything for me even then.

It was through my investigation, that I discovered that AT&T had applied their answering service to my mother's phone service **, without her knowledge. My mother is 83 years old, her name is Mae ** she lives at ** Fairmont N.C. I William Aron **, her son who lives at ** Providence R.I. 02908 I was totally outraged, when I discovered what AT&T had done to an 83 year old woman living alone, without her knowledge or consent. My mother has not been able to receive any of her messages since last March, and I did not find out what was wrong until September 24, 2010, when I visited and was able to investigate what was wrong.

I also had conversations with my mother's neighbors Deanna & Daren ** of **, and discovered that AT&T had done the same thing to their phone lines with out their consent, and in addition to that made their private numbers public. The ** also thought that their answering machine was broken, and also purchased a new one. There were no refunds given back to the people that these services were forced upon. Also Deanna & Daren ** private numbers were made public against their will they feel extreme violated by AT&T, so do I, and my mother as well.

I spent approximately 8 hours on the phone dealing with the animated phone system attempting to speak to a customer service representatives. At least 15 times contact was lost during this process of dealing with automation. Several times, customer service representatives hung up on me before I could get one word out about my mother's ongoing problem with the phone that existed for over 6 months. AT&T customer service has been extremely insensitive and uncooperative in these issues with their customers, not entirely the fault of AT&T customer service, but the fault of management policies.

When I expressed that I wanted my mother to be refunded for this service to AT&T customer service, their response was that they only refund the last sis weeks. That is unacceptable these people should be refunded for the total time that this service was imposed upon them. Deanna & Daren ** were damaged more than my mother was, because their 3 private numbers were made public. How will AT&T compensate them for the loss of their privacy? I am outraged. These people were totally violated by AT&T.

bundling my bill. Convenience my **! I have been calling them two to three times a month and spending anywhere from one hour to four hours at a time on the phone with AT&T, yet no one knows anything about my bill.

Bundled billing is a real big laugh because I have to talk to a different person to get my bill fixed. With billing issues, not to mention getting hung-up on and tossed around like an old shoe, and being put on hold while arguing with them that I paid my bill even though I have the receipts to prove that I paid my bill, they still do not care to hear about my problems. What are you are going to do when the rich, comprised of one percent of the entire population, seem to be running this country and they are right, while the customer is always wrong. How fair is this world, I have to ask you?

We all know AT&T stinks for cell coverage in NYC, but one would think being located virtually next to one of the largest NYC tourist attractions, I might have a little bit of coverage. Nope. On a good day, you can find my husband and I waving our hands/phones in the air in 1 of 2 very precise spots within our apartment that once in a while, will actually transmit a text message.

I don't understand how AT&T is getting away with this! I'm certainly far from a legal expert but isn't a contract a binding agreement that both parties hold their end of the bargain? How is it that I am unable to terminate my contract when the other end is not fulfilling their end of the agreement? To make matters worse, I pay a substantial amount of money to have this "phone service" each month yet I have to take private and/or professional calls in public on city streets and parks because I can't make a call in my own home? I once had to take a job interview via phone in a Starbucks and was mortified when the baby next to me began screaming. I ducked into the restroom. The day my contract expires I am chucking my iphone into the center of the street to watch MAC trucks smash over it all day long.

I'm told it will cost over $200 to end my contract with AT&T, despite the fact that I can't make or receive a single phone call outside of a public place. Unreal.

I switched service providers, and I am now being charged for cancellation of a contract (which I never had) along with services after I had changed providers. I have made several attempts to rectify this situation. I have requested printouts of charges--the printouts that I received made no sense whatsoever. Each time I requested these, I got different amounts due. I have made several phone calls where I was put on hold, transferred, and then eventually disconnected.

It turned out to be $86.00, rather that the amount that AT&T was trying to charge me ($500 plus, depending upon the statement). The problem now is that they turned me in to a collection agency which is continually harassing me. Why should I pay a service charge for an incorrect bill that took several months to resolve, which was clearly the fault of AT&T!

Now, I’m unable to locate my phone and I have to pay a $199 deductible + $35 replacement case to replace the phone, which in my mind could have been avoided if the customer service rep was more thorough. I am now in this for $634.74! As a loyal AT&T customer since 2002 and having a family plan of 5 phones and 5 lines with AT&T, I feel that this is a total ripoff and is not right! No one is sorry at AT&T, willing to give me a break or even humor me with a little empathy!

Not to play a hard luck story, but 7 years ago I was diagnosed with advanced stage 3 Esophageal Cancer and given maybe 3 months to live. Fortunately, I got into an experimental program and with extensive surgery and meds, I'm as healthy as a horse. A true miracle. But, I was out of work for over 3 years regaining my health and strength. My credit went down the drain. I have finally rebuilt my credit and can't afford to not pay a bill. I was lied to and I'm being cheated out of $125 which I had no choice, but to pay. Help! I thought a service company tries to protect and help their customers, not do this to them. I would like to get a credit from AT&T. The $125 is part of my AT&T bill and not separate from the insurance company. If I don't pay it, it will show a pass due on my credit report. I'm left with no other choice. Can your organization resolve this? I really can't afford to pay it. I'm living on Social security and I'm aggressively looking and applying for jobs. My age is not a positive in this tough market. My vast experience coincidentally doesn't help, no matter how young and healthy I look.

Operator Mike ** and finally resolved with operator Jose **. Asked operator ** for a supervisor four times and never got one. I need an address to mail the complaint. Service was the worst I have ever experienced in my life.

They had the wrong email address. I never collected the cost of the phone. They kept us on phone for so long it was unbelievable. I never got a supervisor. The gentleman finally admitted he was from outside the US and really could not help us. At one point, we had two phones going at the same time to get the issue resolved, maybe. Time will tell if a phone ever arrives. They had the wrong shipping address after we said it slowly on 10/16/11 and again on 10/21/11 at least two times.

I have bounced between both Corp. and SBC billing departments for hours now, trying to straighten this out. Corp. insists that they are billing correctly and that SBC routed my calls in error and that they will not credit my account. SBC said that they cannot credit me because Corp. is billing me. This is nuts! I made no changes to my service (been a loyal customer of AT&T since 1999) and no changes to my service.

AT&T Corp. can tell me that something changed in the call routing two months ago (which is the first time I ever received a separate bill from AT&T Corp.). At this time, they are unable to reverse the charges. I spoke to at least two other people in Georgia who have had the exact same problem due to changes that were made without our knowledge or consent. I do not want to have to go to a class action on this but I have no other course of action if this is not resolved.

I have called AT&T twice. I have emailed them 4 times. I got nothing but form letters back from them and no actual help. One of the emails actually said, "I see that you called last week and your problem was resolved". Their customer service has been absolutely ridiculous. This is on top of the fact that I get no service at my home. Two years ago, I lived two blocks from my current residence and I had service. Once my contract is up, I will be canceling my service with AT&T.

I spoke with a representative today and she informed me that they would have to rewire the house for me to stop receiving a bill. She also told me that I still have a year of service left on my account before it can be cancelled. I was not informed of any of this when the service was changed. The representative I spoke with explained that there was nothing she could do.

This is a ridiculous policy. AT&T sold me two defective phones and wants to keep giving me the same refurbished brand for the remainder of my two-year contract, or charge me $590 to cancel my plan.

I spoke with a Charles ** who informed me that I would have to pay the bill for a phone that I never had. This was supposed to be a house phone, and I had Comcast service and still have Comcast service. I'm sure if service is provided to someone, you should have a print out of outgoing and incoming calls.

However, they will not unlock the phones even after the ETF is paid. If I follow the logic for the ETF, it is used for AT&T to recoup the cost of subsidizing a phone. However, once that loss is made up with the ETF, the phones ought to be unlocked. This practice of not unlocking iPhones (other phone brands are unlocked by AT&T on demand) even after restitution is made, is patently unfair.

Today, October 14, 2011, I was told that I had to pay $100 as a deposit and place a debit card on file. I am so very upset about the conflicting information that I am given. I do not know which is correct. Trying to reach someone who knows what they are talking about is a nightmare with this company. I need to speak with someone who knows the truth. I am also going to file a complaint with the FTC and FCC. This has been the worst service experience that I have ever received from a company such as AT&T.

7 months ago, in March 2011, AT&T offered me a special promotional DSL package for $19.95 a month. It did come with a 12-month contract, but I thought it was a great deal, so I took it. My DSL bill has never once reflected $19.95, and after 7 months now, AT&T said that the problem cannot be fixed. I have called customer service every month for 7 months telling them about my problem, and every month, they would tell me that the problem was resolved.

This month, however, when I made my now monthly phone call to customer service, they told me they can't do anything about the problem. Apparently, my $19.95 promotion was never applied to my account. And finally in August, someone in customer service figured that out and applied the promotion. The promotion in August was not for $19.95 a month however; it was for $29.95 a month. AT&T will not honor the $19.95 promotion and basically told me that there is no proof of this promotion ever existing. I told them that I know they record every conversation they have with people, and they could go back and listen to all the recordings of me. They would see that I did not make this up. AT&T refused to do that.

At this point, with AT&T telling me I have no other option but to pay my bill as is, I asked to cancel the account but have the early termination fee waived, because AT&T never honored the promotion they offered. Surprise, surprise. AT&T refused to waive the fee, so now I am stuck until March with a service I no longer want and a bill I have to pay or else my credit will take a hit.

I have had cell phone service with AT&T for years and never had a problem. I still cannot see how AT&T will not honor a promotion they offered and basically tell me that legally there is nothing I can do to get out of this.

Interestingly, my mom was offered the same exact promotion, and her bills were as messed up as mine. I'm starting to wonder if this problem affected a large number of AT&T customers. And if so, I wonder if a large number of people could do something about it. AT&T has been involved in class action lawsuits before. I just wanted to get some feedback and see if this has happened to anyone else.

Time goes on and I get my May bill. Surprise, it's over $500 so I called again and got transferred several times again. I was told this time that it was because I owed on the previous month (the amount that was supposed to have been credited). She then proceeded to apologize and said she would credit the account and it would be taken care of. She then asked if there was anything else she could help with! I told here that my Internet was running very slow and could she check to see if there were any problems. She said there were none but she could have another DSL line installed that would speed it up. I told here that it would not work unless she had a solution to connect two DSL lines into one network. She then said the additional line would actually make my bill go down because of the package deal. So they installed the new line that has never been used or anything connected to and the next month, my bill was over $600.

This is where I started calling and getting put on hold and transferred to several people who keep saying you needed to speak to this department--the one that had just transferred me to them. I spent two hours on the phone being shuffled until they disconnected me. This happened three times--a total of nearly six hours during my business day. I then sent several emails--worded politely-- to their customer service explaining the situation. I then attempted to cancel the service the end of July--still not able to speak to a person. During this period, I continued to pay the bills and was not delinquent through July. I got another bill in August for over $700. I paid $300 and tried to call again--same results.

I tried to call AT&T (as the carrier, UPS, would only allow changes of address from the original sender and not the intended recipient) but I was put on hold for over 3 hours. During this time, I was transferred to numerous departments, had my call dropped (even though I had not moved throughout the whole ordeal) and was snubbed by the customer service agent at the end of the line who informed me that there was "nothing he could do", and that I would have to incur any and all fees charged by UPS to ship to my alternate address (even though the package was still in transit and could've easily been rerouted).

When asked to be transferred to another department where I could lodge a complaint, I was sent back into the mainstream AT&T phone menu and of course, was put on hold again. Awful customer service through and through. Needless to say, I will be switching to Verizon in the very near future and recommend that if you haven't done so already, you do too.

At that time, they told me $254 was due. I said again do not debit me; you do not have authorization to access my account. Later that very day, they stole $554.87 from my checking account! I will be filing theft charges against them as well as Stevenson their CEO and Matt ** of the office of the President. You will be held to account. Can you say class action against AT&T as well? And I have found out the acronym FCC means Friends of our Cell phone Cronies!! What a change we can't believe in!

Monday, 10/10/11, they called me to tell me the order was canceled. I asked why and they said it should have been on a credit card! No one said anything during all the phone conversations, emails, terms, and confirmations. I asked if they could switch from my debit card (which the money was already taken out for by the Friday transaction with AT&T) and they told they would have to write a new order. And now I would have to wait another month since the phones are back ordered now.

I am very confused about how a business as big as them in the market and dollars wise could not have had a debit transaction happen, or even take of me the customer and switch it to a credit card number. They just canceled my order. It is like someone else was after my phones? No one seemed to care no matter how high I went in management either, ending with Tina **. I am very disappointed at how such a huge corporation have handled such a simple transaction and how they could take my money and then just cancel my order.

I am barely able to access the internet. Internet Explorer can't diagnose the web pages most of the time and you can't talk to anyone online. One day after a customer representative told me how to use the computer with the expanded battery, service is inexcusably bad! My husband gets a message from AT&T telling him the service is fixed. Huh, Seriously!

I called them back 4 days later and they told me, I couldn't have a refund and I would have to pay the additional fees! So I've not only been lied to, but royally ** over as well. AT&T billing **!

Because of the bill errors they have over $300 as past due even though I have paid all the charges I believe I owe. I have received phone calls and letters about the past due amount that I do not owe! After the 9/20 phone call with Ritchie I assumed the matter was going to be cleared up. Apparently the cell service and the u-verse combined billing are separate entities that don't talk!

However, when I got my bill, I noticed that it was not on there and that my phone usage also went up. I called AT&T again. I got someone in India who doesn't speak much English. She told me that I did not have the plan of the extra 1000 texting, and I told her, "Yes, I did, because that is what I was told." She said she will look some more. After being on the phone for over 1 hour, she finally admitted that I did have that plan. She apologized profusely for her mistake. She told me she could not do anything about the phone usage, so I told her I would go into one of the AT&T branch.

On September 14, 2011, I went into the branch, and they could not find this contract of the 1000 texting on my account. I told them that I didn't understand how they cannot find it and why my phone bill is going up. They kept me at the branch for 1 hour, and they had to call a supervisor on the phone whom I told that I have been in the store for 1 hour and did not get any help. I also told her that this was unacceptable and that I needed to get back to work or else I am going to lose my job. She told me that she could not help me, because I had to go back to work. I said to her that I have been in the store for 1 hour, and no one can figure out why my phone usage has increased and why my account did not show that I was paying extra money for the 1000 texting. They kept telling me that I have to upgrade. I told them no, because I have this service since Cingular and I had no problem before. So why is it all of a sudden my bill increase tremendously and they want me to upgrade?

That same evening (Sept. 14, 2011), I called AT&T again regarding my bill, trying to find a solution to this problem. I talked to a woman supervisor on the phone, and she said that they were going to credit my account only if I added $20 to my account to get the unlimited texting. I said yes.

October 4, 2011, I went online and noticed that once again my bill was high. I called AT&T and got a representative who told me his name is William **. I asked for a last name, and he did not give it to me. I asked for an ID, and he did not give it to me. He kept telling me that I was going over my minutes. I informed him that ever since I have this account, my bill was never this high until a couple of months ago. He was very rude and condescending. He told me that I need to upgrade so that I don't go over my minutes. I told him this seemed to be a ploy to get people to upgrade even though I did it twice by adding more money for texting, since in the beginning, they told me that my problem was with my texting--now, it is with my phone usage.

I told him I need to speak to a supervisor; he got a John who gave me his ID as JC416P. I don't know if this is correct, because every time he tried to give his ID, it goes in and out. I explained to him my frustration about my account and how no one can see my upgrade. I told him that this was unacceptable and how I can trust AT&T when they told me that I have an upgrade with my text and then a couple of weeks after, I don't. Once again, he repeated what everyone else told me that I am going over my phone usage and texting. I told him that on Sept. 14 or 15, 2011, I upgraded to unlimited texting. Once again, he said I did not have that on my contract. I told him to get in touch with the last supervisor and speak to her about this, because she promised I would not have this issue again. He kept telling me that I have to upgrade. I told him that I was going to report this and that I want this resolved.

When I receive my second bill from AT&T, I was charged an overage of $101 for calls made to hard lines. I am charged for any incoming calls from hard lines? How am I to know who is calling from a hard line? Some of the calls I was charged for hard lines, were in fact from cellphones!

I made a request to customer care that all hard lines and cellphone calls be considered in my unlimited minutes and they told me that it would cost me another $30 a month. I am already paying more with AT&T than I did with T-Mobile. Why would I consider paying $360 more a year? I am appalled that hard lines are not included in the unlimited calling. I am ready to drop my service and it will only cost me $317! Ridiculous.

Please do something about the cellphone companies. We put controls on the credit card companies. Cellphone companies are next!

It seems that no matter what I do to lower my bill, this company always finds a way to take the money out of my pocket. What else can I do but drop the service? I have 3 lines and only one line has a data plan on it and yet this month, the bill is $173.43. I cannot wait until all the contracts are up because I'm letting them go a.s.a.p. I've been with this company since 1995; you would think that they would cut you some slack somewhere as a longtime customer. I had to call them and tell them about my husband's phone no longer being on there, just so that they would stop billing me like his phone line was still on there.

I did not get slammed by an outsider who tried to trick me/deceive me into changing vendors. Rather I was slammed by an AT&T Mobility supervisor who ignored my stated preferences and discontinued my account against my will and to a new more favorable AT&T mobility plan designed solely to increase its cash flow.

Apparently all AT&T consumers need to be aware that if you are long standing, in good stead customer of AT&T Mobility, the company is prepared to make unauthorized changes to your billing and change your cycle from one that covers services rendered to one that bills for future use, with no guarantee that the service delivered will be acceptable or conform to expectations.

The balance of days from the previous two purchases of 90 days was not carried over. I did a little arithmetic. My three payments of $25.00 for three periods of 90 days should have given me 270 days of service. Because the statement about the balance being carried over is false when applied to the remaining days of service then combined with the random date that I bought additional service, I was cheated out of 36 days of service. I overlapped the To and From dates because the AT&T states, "The expiration period for service usage commences after you activate this PIN and refill your balance". If this situation happened to me, there must be other GoPhone users who have lost time. Should I report this situation to the FTC?

I called to see why it wasn't on my bill like it has been for the last year. When I get my bill this, month they billed me twice. It was not my fault that they forgot to put it in the bill and they should be liable for the $117 that they forgot. No one can afford to pay a double bill in today's economy.

I asked to speak with a supervisor. I stayed on hold for 20 minutes and then got disconnected. Never spoke to anyone. They always send me letters wanting me to buy something, saying I am a valued customer but I'm not so valuable now that they made a mistake and don't want to correct it.

I have been a loyal customer for years but now I'm really thinking of changing to a company who will take care of the customer when it's their fault. They send all these letters but didn't send one to say I was going to be double-billed.

I know it's a bunch of **. I continue to have terrible service and can't wait until my contract with AT&T ends.

I refuse to pay one cent for service I have never received and equipment I have requested a return label for, half dozen times. AT&T should call me and I will give them a chance one last time to resolve this mess.

Seth then confirmed that should we want to continue our service with AT&T, we would have to allow the automatic debit. If we did not want the automatic pay to come out of our account, we would have to call a few days before the 18th of August to let them know. I was okay with the situation, and thrilled to have received a refund/credit. In late July, our service was interrupted. I called AT&T to find out what the problem was, after three calls I was informed that we owed the money that we had been credited along with a payment for August.

I was flabbergasted. I had been given a credit for loyalty, as a show of good faith. AT&T did not see the credit that way; they demanded the money, a total of over $900. I called over 34 times in the next 24 hours. In the end, after being yelled at, disconnected when transferred, hung-up on and generally treated like something on the bottom of AT&Ts shoe, I cancelled our service. Curiously, I was sent a notice regarding AT&T wanting me back as a customer and some malarkey about a $300 gift card in September 13th, 2011. I recycled it! On Tuesday of September 21, 2011, my bank account was debited for $1,184.42 at 11:00 PM. I did not authorize AT&T to remove any funds from my now cancelled account! I contacted Chase to dispute the charge, but they cannot do anything until its actually posted, its currently pending.

My last contact with AT&T led to an hour long conversation with Heidi, who was unable to return the automatic draft to me. I requested the documentation that AT&T says I signed or verbally authorized them to remove funds. It has been mailed to me. I enquired about the date of this authorization, and it was August 27, 2011! The day I started this process with two days of phone calls and 34 different people! This is unbelievable! While I still have wireless with AT&T, and I am scouring my contract for a way to get out of it, I refuse to give my hard-earned money to any company that treats customers like this!

All was fine, until approximately May 2011 when all of the sudden, calls were being dropped on a regular basis. We would get "no service" messages which never happened before. Text messages started showing up 5 days late. In an area that up until this spring enjoyed full 3G service, it is now a struggle to find enough service to make a call/send a text. Ninety percent of the AT&T customers in my area (35 mi. radius) complain of the exact same issues.

If they did this to me, they did this to many other people. My proposal to people with the same problem like mine is to get into a class action law suit and call to a class action lawyer, Mr. ** in San Francisco, CA. Also, I will write my complain to Feds and State, the web site for those who need help.

I'm still trying to understand all the things that were done. They gave me a new cell number. A credit inquiry was undertaken. I've spent hours on the phone with AT&T. Some representatives were helpful. The others didn't think that any fraud was committed.

My conclusion is, don't let AT&T buy anymore companies until they can figure out how to run the one they already have!

Next, I bought a laptop computer and attempted to get online using wi-fi. I couldn't get on line. I called several times and talked to several tech reps about my problem. After over 7 hours of talking to your techs, I was told that my computer wasn't compatible with AT&T. These are the reasons that I cancelled my plan with AT&T. If AT&T had charged me what I agreed to pay, and if AT&T wi-fi worked with my brand new computer, I would still be a customer. I don't think it's fair that I should have to pay another $105.00 as an early cancellation fee. AT&T did not hold up its end of the deal.

One new neighbor got it right away and he told me to go to the AT&T store. I went and they said they were not authorized. I made a call today. I was told that customer's service had no authority or knowledge of micro-cell, that they show record of my calls and case was closed in June. I can not use any of the wireless phones or devices supplied to me by AT&T in my house nor can my wife or 2 children, who primarily use the phone in our neighborhood.

On July 25, 23011, I moved my business cell phone number to Cricket due to the exorbitant monthly rates at AT&T. In spite of trying different phones, I could not get reception, and it was hindering my business activities. On August 11, 2011, my sister, Denise, and I re-established my account with AT&T, and bought the Inspire phones. I have successfully completed requesting port transfer of my number from Cricket to AT&T. There was a glitch in this process; I had to fill the identification verification survey two times in spite of answering it correctly. Still unable to send the request, the sales person called the port department, and he said that he received confirmation from them. He told me that my cell number would be transferred to my new cell in less than five hours.

On August 24, 2011, I called the Terros crisis team due to extreme anxiety over the lack of work. I had not received one call on my cell regarding work opportunities or business activity. All resumes and business proposals had my cell number listed as the only way to contact me. It also was on all my business marketing materials. I have been unable to pay bills, and there was no generation of business activity. In fact, my cell received three calls and not from anyone I knew. The crisis line asked me what number to call back; I gave them cell phone number **, and they asked if that was a different phone than the one I was using. I said, no. They informed me another number was coming up on the caller ID. I asked them to call the business number; they received a recording that my number was suspended, and taken out of service. She then gave me the number attached to the cell I had bought from AT&T. Due to exhaustion, dehydration and needing rest from the pressure, the Terros crisis team and I decided it was best for me to go to St. Luke's Emergency Room. It was so that I can get a saline drip, and to enter the behavioral health unit for 24-72 hours to get the necessary rest. I did so, and was released in 24 hours. I was prompted by my doctor to take a couple of days off at home, and I did so.

Saturday of August 27th, 2011, I contacted AT&T customer service department at 4:00 PM. I was put on hold, and dropped seven times by the customer service department, who did not return my calls. Every time I called them again, I got a new customer representative, and would not be transferred to the one I had been working with. I then demanded they take a call back number and call me when I got dropped. They did call me on two occasions when I got dropped; the case was escalated to a person named Jessica, who is their floor trouble-shooter. She reported to me that the request was not in their system, and I needed to do a port request. I informed her that I had successfully completed two computerized identity verification surveys (of which she was not aware of needing to do) during my port requests at the store, and the sales person had to call the port department to verify the request had gone through.

Jessica also stated that Cricket would not release the number at this time because of my outstanding bill. The outstanding bill with Cricket would never have existed if AT&T had done the port request when I requested it. Jessica told me I would have to pay the Cricket bill in order to get my number off their suspension list and be able to transfer it. I explained to her (as I had numerous other people) that I did not have the cash to pay the cricket bill which was not my fault, but the fault of AT&T. I was not the one who had incurred the bill, but it was AT&T who had incurred the bill. She told me AT&T does not write checks to other providers or customers as compensations, but that she could adjust my bill. She did, and I find out that what I owed AT&T was double of what we had agreed upon. She and I went over the bill and made the appropriate adjustments. She explained that the bill adjustment was in the computer, but I may receive a bill in the pre-adjusted amount. She told me to ignore it because she had taken care of it, and all I owed was approximately $106.00. She then told me that we were caught in the middle.

Since I was unable to generate any type of business or get a call back on resumes I had sent out with the number on it, I for the first time in my life (For 35 years as an emancipated adult since I was 17, I had never received a five day notice or been delinquent on any of my bills except on a couple of occasions when I was unaware the bill was due) received a notice. When this happened, I immediately contacted the vendor, paid what was owed, and resolved the issue with them. My response to her was that I am not in the middle, and that this is between cricket and AT&T. She got Cricket's on the phone and they maintained that until I paid what I owed them, the number would not be released. I reiterated that I could not do so because of my financial hardship that was created by AT&T. Her response was, “All that I can do is to adjust your bill. It is our policy to not write checks to anyone for compensation or reimbursements.” At this point, I finally requested to be given information about how to contact the office of president of AT&T. I hassled at great length in obtaining this information. The call was dropped at 7:10 PM.

Saturday of August 27th, the office was closed when I attempted to call back. I felt I needed to take Sunday to rest, and begin dealing with them the following week. I found the information on how to contact the president on the internet, and I requested to speak with the president. I was told that it is a policy that president does not talk to customers, and they have a trouble-shooting team to serve on his behalf. I was assigned to Miss Ruth ** (employee ID **) to take care of my concerns. This angered me that the CEO/President didn't care about providing excellent services, or he would not make himself available to customers who had the kind of experience with his customer service department that I had. I worked with them in spite of how I was offended by this.

Miss Ruth ** told me that she had to investigate what was going on, and she would get back to me. I have been a CEO/president of a small business since 1986; I now own two small businesses, and I believe that when a customer had much difficulty in getting an issue resolved that is the result of my business issue, it is now time for me, as the CEO/president to deal with it directly and get results. She returned my call; she said that Cricket would not release my number, and had placed it on suspension because I owed them money. I now owed cricket over $120, and had even less cash to pay bills. She told me I had to go to Cricket to get it resolved. I informed her at that time that I was going to file a BBB (Better Business Bureau) complaint against their company, and she wittingly told me that it was my right, but that it would eventually come back to her. Her findings would stand as already stated. I made an observation to her that what she was telling me was that they had a circular resolution process versus a final appeals process. She directed me to their dispute form, and told me I could file a dispute against them but, again, it would end up on her desk.

I went to Cricket that day to explain to them what was happening and try to resolve the issue. The sales person said I had to deal with the manager, who would not be in until the next day. She also told me that he would need AT&T and I to produce a hard copy (documentation) from the AT&T store to present to him. Then he would decide what to do about the situation. I immediately went to the AT&T store that I have been dealing with for years, and requested the information Cricket told me I was going to need. In spite of Jessica previously informing me that the port request had not been done, there was a confirmation that it had been done on August 11, 2011. The sales person called the port department, who said they had not received it. For the third time, I had to verify my identity through their survey and I did successfully. He stayed on the line with the port department for approximately half hour only to hear that they could not transfer the number because Cricket suspended it. He contacted Jacob/Jason from the office of the president at AT&T or in their port department (I'm not sure which), who began speaking a pre-written script that I had heard numerous times before; he told me he was sorry and understood my concerns.

Immediately I began telling him I was not interested in hearing his script, and that he obviously did not understand my concerns because he was not accommodating my needs as the result of their malfunction/ dysfunction in the customer service department. He then agreed to call me at 10:30 the following day when I was to meet with the manager at Cricket, with the adequate documentation, so he could talk to the manager at Cricket himself. He did not do so, but I have to report that Cricket was incredibly accommodating to me, and they released my number within half an hour after the assistant manager had reviewed my case. The manager went to the back room (I suspect to make a couple of phone calls to verify some information). I suspect this because as he and the assistant manager were reviewing the computer screen, she pointed a couple of things out, and he immediately went to the back room.

I drove straight to the AT&T store to get my number transported over, and I worked with another sales person. He was very accommodating, and had to spend at least another hour on the phone with the port department to get the confirmation for the port request. He then told me that he would check before he left the store that the request had been fulfilled. He did not call me when he said he was going to and believe it or not, I can understand that because they are very busy in their store and he probably assumed his customer service department would do what they said they would do. They did not.

I had someone call my number and it did not ring on my At&T phone. I followed up with him the next day at which time he contacted the office of the president. My case now was escalated to another team of people, who did trouble-shooting in the office of the president or another department; I’m not really sure. He was on the line with the gentleman for approximately an hour trying to resolve this issue. He, the sales person, called me back and said it was going to take 24-48 hours for my number to be ported over, and they would call me as soon as that had been completed. On that very day, I received a call at approximately 3:30 PM from a representative of the new team who had worked on my case to my cell, using my cell number to confirm the transport had occurred. I was elated!

Soon into this mess, I had to establish a land line with Cox, incurring more costs on my part, in an attempt to be able to be contacted and begin changing my contact information, temporarily, to that number. I have documented over 100 resumes I had sent out during this time. I am more than willing to produce them for you now that I have my cell number as my contact. I received no calls, and I can produce for you my resume and academic accomplishments to prove that I have very high marketable skills. I wasn't even getting call backs from the positions I applied for that involved dog walking because they had the wrong number.

Alberta, the nice lady from the office of the president or wherever, and I had a nice calm conversation. I asked, out of curiosity, what had happened. She admitted to me that it was a system issue on their end. After submitting a BBB complaint to the Phoenix office, I received notification that I had to file it in Atlanta, GA, and I did. They requested information from me that I did not provide at the time because I was not sure of the accuracy of the information I had to give them. Therefore, they closed my case because I had not provided them information they requested. I emailed them twice with the information once I knew what I was giving to them was accurate, and they have not returned my emails. Secondly, I have called them three times and when I have pressed the correct prompt to get to their complaints department, I have received a recording that they are not open.

I actually decided on this past Wednesday that I was not going to exert anymore energy regarding this issue, and I would move to another provider when I could do so, without it costing extra money to cancel my account with AT&T. I paid my AT&T bill with my sister's debit card on time because I have no money and I did so at the store. I have the receipt to prove the transaction was completed, and there was a zero balance on my account. I pulled one of the sales representatives aside and told him the day after my number was restored, I received a call from a gentleman who wanted me to help him with a $20 million project in Phoenix. Yes, I wrote that correctly -- $20 millions. Every day since my number had been ported I was receiving requests for proposals and securing contracts. In fact, I was having a very difficult time keeping up with things, and was going to have to bring someone on to assist me. I have been working 16-18 hours a day to make up for lost time. This has definitely concerned my doctor, but as I said to her that I don't have any choice at this time because I have no money to pay my bills. I thanked them for their help in the situation, and said I was very grateful this was all past us.

Then what I believe to be my worst nightmare happened yesterday morning (Thursday, September 15, 2011). I was calmly drinking my iced coffee and planning my day (which involved sending out six business proposals; three of which are multi-million dollar projects) when I received an automated message from AT&T that said they were going to shut off my cell number if I did not contact them immediately. I contacted the store, explained the situation and asked that they, again, try to resolve this internally. They said they were unable to do anything, but report the complaint. Again, I attempted to contact the office of the president and was automatically transferred to their lower level customer service department. Since I have wasted so much of my time dealing with this issue, I asked to be transferred to the office of the president immediately. She put me on hold and claimed she was trying to do so, but when I asked if anyone was there, she immediately said she was still on the line with me. Eventually, Michelle, whose position is a trusted advisor of AT&T got on the line with me, and began doing the circular thing with me because she claimed my case was still open.

She told me she saw no record of the automated message that was sent to me or my contact with the AT&T store that morning. She said she would get back to me within 24 hours to explain and resolve the issue. She told me not to be concerned about the call being taped, and I requested it be taped because my intentions are to gain a subpoena of them for the court hearing. She again assured me it was not being taped. I demanded her to verbalize to me that my number would not be suspended or hindered in any way. She agreed. She assured me this would be resolved once and for all. I told her that the resolution of the case may be accomplished on their end, but it is not over on my end. I am now taking further action with the BBB and many others. I also informed her that I have been taking copious notes and tracking every minute of the time I have had to spend dealing with them on this issue,. I added that I am now charging them a service fee and that I bill in increments of 15 minutes; my clock at the time showed that I had been on hold or trying to address this issue for 24 minutes, 33 seconds and 3 milliseconds.

I then called the BB at Arizona. I asked them if their Atlanta office had closed. I spoke with Ashley and she said they had not closed. I asked her to contact them, and have them contact me. She attempted to do so and by that time, it was after working hours in the central time zone. She said she would contact them and have them contact me. On September 16, 2011, I just got off the phone, having been on hold for over 20 minutes with Miss Ruth ** (employee ID **), who informed me that she was the only one to handle my situation since she had been assigned to it in the first place, and that her findings were no different than before nor would they change. I asked to be referred to Michelle and she said she could not do so, and that I had to work through her. I asked to be referred to Alberta, and she didn’t know who Alberta was, and was unable to transfer me to her because she didn’t know her extension.

Then she suddenly found Alberta’s email address; she told me she would send Alberta an email asking her to call me as soon as possible, and to confirm receiving this email request. I requested to speak with another member at the office of the president or her supervisor since she was unable to satisfactorily resolve my issues. She told me she didn't have all the contact information of the employees in the organization, and I made a very important observation to her in that regard. That is, the office of the president of which she is a staff member does not have all the capability of contacting all the employees in the company.

This is absurd whether she was misrepresenting or, even worse, if it is true. She refused any of my requests, and kept saying she was the one I had to deal with. I asked her if she knew the latest events, and she did not have the answers to any of my questions, which meant she was either misrepresenting or out of the loop due to incompetence or her inability to adequately and effectively address my issues or AT&T was now hiding documentation in the event of a lawsuit. Then, Ms. Ruth ** recited her pre-written script that AT&T does not provide compensation. I basically told her that this policy may, in fact, be changed soon.

I then called one of the sales representatives at the store I deal with and, lo and behold, he had all the information that Ms. Ruth ** said did not exist in her files. I called customer service and spoke to Ms. Shuntina **. I requested her employee ID number, and she immediately said she needed to put me on hold. She came back and said she was going to transfer me to her manager, and after a period of time of being on hold again, she did, but never did give me her employee ID number. Her manager came on the line, and I requested her information. She said her name was Nicole, but claimed she did not have an employee ID number, which prompted me to ask what her position at AT&T was that she didn’t have an employer ID number. She immediately said this was not something she could handle, never gave me her employer ID number, and told me she was going to put me on hold and transfer me to Ms. Ruth ** manager, Chenelle **. I made an observation regarding the fact that Ms. ** told me she did not have a supervisor, and that she is the only one I am able to deal with at the office of the president.

Prior to transferring me to Chenelle’s office, she told me that if I get an answering service to please, leave a message. I laughed and said it is obvious she is not going to answer the phone because she doesn’t want to deal with me. I find it quite interesting that Ms. Ruth ** does have a supervisor when she told me she did not. As forewarned, Ms. ** manager, Chenelle, did not answer her phone. I did leave a very in-depth message for her citing the fact that I am currently filing a complaint with the Arizona attorney general’s office, consumer complaints, and the Federal Communication Commission (FCC), citing specific names and ID numbers of people I have had trouble dealing with. I also informed her in the message that I am now at over an hour just on the phone with them trying to get answers, and they are incurring service fees that I am going to be charging them.

I have three clients who needed to be in contact with me regarding business issues; one of which was an urgent issue that needed to be dealt with promptly. All of them were unable to contact me because of my encounters and service (or lack thereof) with AT&T. AT&T is not only affecting my ability to conduct business, but is now putting my client's in jeopardy by preventing me to conduct normal daily business activity. Furthermore, my clients have agreed to provide a notarized letter stating such, and I have pulled copies of my banking statements to send to you to verify my financial status. Prior to this occurring, my credit score was in the mid to high 700's and has now dropped to the low 600's because for the first time in my life, I am unable to pay my bills. I had actually attained the status of being debt-free at one point. I also have a copy of the confirmation from AT&T that the port request was done on August 11, 2011, and that I can provide to you. I have done my due diligence with them and believe I now have to escalate it on my end. Hence, I am contacting your office, filing a complaint with the consumer complaints bureau, and contacting and filing a report with the FCC, and doing what Ms. Ruth ** suggested in filing a notice of dispute with AT&T.

I called AT&T on August 17 to shut off their service and pay their bill. We used a debit card to pay the bill, and when we looked at the amount we were debited, it was about $100 more than I was told over the phone.

When I noticed the overcharge, I called AT&T and was told that they would refund the balance. I gave them my address and told them to send it to my mother in law "care of" me because my in-laws are no longer capable of dealing with bills or checks. I was told I'd have the check around September 1.

When no check arrived, I called and was told the check was mailed on August 31. I asked if they could tell me where the check was mailed and they said that they could see the notes on the screen where I requested it be sent to me, but that they couldn't see on their system where it was actually sent.

I made about 6 more calls to try to find out where the check was. Once, the customer service department transferred me to the "Finals" department, and the person at the Finals Department told me they didn't have the information, but customer service did. I told them that every customer service representative told me they didn't, but they commenced arguing with me.

Almost without exception, every representative that I spoke to was extremely rude. Sometimes they started out politely, but if you question them, they talk over you and argue with you. On one occasion, the representative was so unhelpful and downright nasty that I lost it and unleashed a stream of profanity and then hung up.

When I asked to speak to a supervisor, I was transferred into someone's voice mail. I left a message, but no one ever called back.

It is now September 16. They are now claiming that the check was re-sent on September 13, but it will take up to 10 days to receive it. When I explained to the representative that if they don't put a "care of" on the envelope, the post office won't deliver it to my address. This was followed by a lecture by the representative on how she thought my local post office worked.

I'm about to call the bank and dispute the charges. I stopped using AT&T for mobile service about a year ago because they left out important details about how the prepaid service worked. When I told them that I had changed my mind and wanted a refund, they told me there were no refunds. I called the bank and disputed the charge, and got my money back.

I wouldn't wish AT&T service on my worst enemy.

Please make this right because I have been an AT&T customer for over 3 years now and I hate to find another provider! In hard times like today, I can't afford nor anyone for that fact to have my money used towards something else I never approved of. Please help me out here. Thank you.

After I requested a manager, he decided to work on getting my account numbers from Boost. After getting my account numbers, I said, "Your plan is unlimited talk, text, and web for $50.00 a month." He again said yes. But he added that if I pay on their machine, it's free to pay. And if I pay them, there is a $5.00 service fee. I said, "Okay, I'll pay on the machine." He rung up the phones (one at a time). The total for the first phone was $249.39. I said, "I told you I wanted to pay on the machine." He said, "For the first time you can pay us and then you'll be charged a $5.00 fee." I said, "Okay." I walked out of that store happy until I got home.

Later on that night, my husband realized he couldn't get on the internet. Do you know why? Because there was no service for internet! That's a separate fee! So, the plan is not like what I had! I didn't want that phone. What I had was a better deal. So, I wanted to return the phones because he outright lied to me. The unrevealed $35.00 restocking fee popped up. And the $5.00 service fee I feel was stolen from me. I say stole because I was lied to about the whole sale. Yes, their almost 12 inches long receipt has it on it somewhere. But this is AT&T of whom I dealt with for years, before my husband, daughter, and I decided to go pre-pay through a deal on HSN. Altogether I paid $249.39 and received back $159.39. I'm totally upset with AT&T.

I had 3 phones from a Friday evening to a Monday morning (I was at their door at 9:30 am. They didn't open until 10am). And they charged me a $35.00 restocking fee, plus the $5.00 service charge that wasn't supposed to be per D.**. That charge is not revealed on the receipt as a service charge. They actually put $4.00 of it in taxes and $1.00 as wireless E911 charge. What boldness! They are one of the largest companies in the field, and they have the nerve in hard times to not disclose important information. This is America where at one time AT&T didn't deceive their customers. The manager and assistant manager of that store have no customer service skills. They would not come out of the back to talk to me at all.

Then on September 13th, I went to AT&T store located at 1329 Beacon St, Brookline MA, but the store manager Ken ** and assistant store manager Jessica ** told me that they didn't have my model in stock, which was not true. As I went to another AT&T store later that day, the sales representative showed me their stock in Beacon St store where they have tons of the same model. The store manager and assistant manager Ken and Jessica, respectively, don't have any honesty.

Today on September 14th, I went back to Beacon St store and asked about how they would like to fix this problem. They didn't try to exchange my phone, knowing they have the same model in stock, but argued with me.

In the whole process, they were very impolite, rude and showed no respect to people. I believe this is not acceptable within an excellent company as AT&T. I have been a loyal customer with AT&T for five years, but the experience I had in the last two days have totally changed my impression of this company. The store manager and assistant manager are especially not acceptable because they not only didn't help customers to solve their problems but also lied to them. And even when the customer found out that there's no physical obstacles to exchange the phone, they still didn't make an effort to correct their fault. This is not only a customer service issue but also about the whole honesty and credibility of the sales team.

I hope AT&T can give a reasonable solve for the problem I came across and I also hope that similar things will never happen to other customers.

I subsequently was billed for another iPad which was shipped to my door. I promptly exchanged chargers and returned the replacement iPad with the pre-printed return label. As instructed by the representative, I left the package at my local post office and retained the tracking number. The returned iPad was never received by AT&T. I first contacted AT&T about the issue on 6/30 via email, speaking with Marianne **. I was given a resolution date of 7/5, which passed without a response.

I contacted AT&T on 7/7 and was told that I would receive a follow-up phone call. A voicemail was left with no callback number on 7/11. I contacted AT&T by phone on 7/11 and spoke to Robert **. He asked me to fax a copy of the shipment label and stated that he would follow-up. I faxed the shipment label on 7/12 (fax transmission report available) and never received a response. I contacted Mr. Robert on 7/23 via telephone and left a message. I received a callback on 7/27, stating that my fax was not received. I scanned and emailed the label on 7/31.

On 8/1, Mr. Robert stated that he would investigate my case and I should expect a follow-up call within a week. The call was never received. After exhausting my efforts with AT&T, I successfully disputed the charge with my credit card company. On 8/27, I received a bill from AT&T for $353.03 for the iPad. In mid-May, I received in a very discrete package, much to my surprise, from Fort Worth, TX an apology letter from AT&T with a replacement charger. They apologized for improperly packaging my iPad and included another charger that was correct for the iPad. I wish they had told me ahead of time that this was the resolution I should expect.

I called Medicorp who are the people who supplied my monitor and they analyzed and said I had no 3G service. AT&T refused to release me without paying them a big fee. They said my contract does not guarantee me service. I have come to understand that AT&T is about the worst cellphone company around. My monitor is supposed to be 24 hours monitoring for my heart, but I have to drive most of the time about 20 miles so I can get my information to my doctor. This is ridiculous.

According to their order page, the phone should have been shipped with a next day delivery. I was so excited that I would be receiving a "Free" phone with a plan that seemed reasonable.

The next day I receive in my email the message that they were either unable to verify the information I provided or I have exceeded the number of lines of service that they allow customers to purchase online. As a result, my order has been canceled.

It also stated that if I would like to purchase additional lines of service, to visit one of their AT&T retail locations and present my identification to their representatives. That they will be happy to help me purchase new wireless devices, accessories, and service.

Well, I don't have any additional lines of service (that I know of) and if they couldn't "verify" the information, then why would they allow it to finally go through?

It appears that they trained their retail staff to tell the customer whatever it takes to get them out the door. When I called the Office of the President, I was told that I could not receive the address in Atlanta, Georgia for security reasons. That led me to believe that they have had a lot of frustrated customers. So I went to this site and saw that they have received many complaints about the same problem I am having. Apparently, for some unknown reason, the tower no longer works in an area. Their solution? AT&T will charge me a cancellation fee and if I go to another provider, I have to pay for 3 new iPhones with the other company.

We had to switch when they bought Centennial. What I can't understand is this: if they bought Centennial (with whom we had awesome service), why didn't the service get even better? Instead, we have dropped calls all the time and more dead zones than you can imagine. Our phones junked out on us and when we replaced them, we were on the hook for a longer contract.

AT&T has heard my complaint many times but they don't care and they refuse to let you out of the contract, even though they do not hold up their end of the bargain.

If you are thinking of switching to AT&T, do so only if you are in an area with a tower next to your house and if you do not plan to travel very far from home.

Second issue: I have lost 2 iPhone 4s in Mali because I can only use them as a camera since I am under contract and it is too expensive to use AT&T service, which I pay monthly. I will continue to pay but I want that phone unlocked and I will then use the phone through Orange for local service.

Third issue: 6 months ago, my girlfriend and sister went into Apple and paid $600 plus tax and bought an iPhone 4 for me. It was new and I went into the store when I came from Africa and asked for an unlocked phone, which is $50 more and I said I would pay, but they said no.

So I pay monthly on a phone but get no service. And AT&T and/or Apple will not let me hook up service, even though I pay every month for nothing. The 3g phone that I finished a contract does not work and lost all info. Apple won’t exchange the phone for an unlocked phone, even though I showed that I pay 5 accounts at AT&T and is in contract. Also a brand new iPhone 4, which I paid $600 plus tax.

I am not happy with Apple for not recognizing that I have bought 10 iPhones plus and have a customer situation that could easily be handled. I am not happy with AT&T for the same.

Finally, AT&T adjusted my bill to $100+ which I paid. Then an escalation manager called me regarding my FCC complaint and said all is taken cared of. A month after, I got a bill, I called the escalation manager, Cynthia, who said I should just disregard the bill as everything is okay. This month, I received a call from a third-party collector for AT&T bill. I even thought it was a fraud call and I told him so, his name is Bryan ** from 1-800-399-2019. And when I checked my mail, I got this AT&T statement saying that they have cancelled my wireless service because my account remains unpaid with a balance of $105.82 and that if I do not pay, this will result in a negative reference in my credit report. I just can not believe how this company, so big of a company, has such very poor service, communication etc.

Next, my modem quit working and I called to purchase a new modem. All I wanted was a new modem and I did not need, nor request any tech installation. However, instead of simply shipping me a modem, without my knowledge, the technician put in an order for a tech installation and charged me for a new modem and new internet service at a higher cost than what I was currently paying.

When the modem did not arrive, I called and the automated system stated I had a complete order as of August 9th; this was not true. I called AT&T and asked for a UPS tracking number to see if I could find the modem I ordered which the recording stated it was delivered. I found out that the number they gave me was not a UPS tracking number but an AT&T in-house tracking number for new service. What they had done was make a bogus order for new internet service and then someone documented it as completed when in fact, none of that transpired.

I made multiple calls and was put on hold as usual for five to twenty minutes or more, being directed to wrong departments, hung up on, etc, before I got a technician, who noted the erroneous charge and admitted it was incorrect. He put a modem in the mail via UPS and assured me that I would not be billed a $200.00 tech installation fee. However, when I got my bill, not only was there a "tech installation fee of $200.00" but there was also an increase in my monthly internet service from $14.99 to $25.00 plus a $5.75 fee service fee, for a new service.

I called back today and spoke with a technician, who assured me that he will take care of the $200.00 fraudulent tech installation fee. He also gave me $104.00 credit on my bill to make up for the inconvenience of all the phone calls and having been lied to. I recorded our conversation. However, on a later call to discuss the internet monthly bill, I found out that he did give me those credits, but increased my bill when he changed my internet service to express which I did not order. The technician that saw this could not tell me just how much that is going to cost on my next bill!

The technican that explained this said that there are so many issues and absolutely false orders and misleading calls on my bill that she felt I should talk to the retention department. She finally said, very specifically, that I was the victim of cramming and slamming and apologized and stated she would be very upset if she was in my shoes.

There are a litany of calls and I've spent hours on the phone merely trying to get my bill back down to my normal monthly fee but the more I call to get things fixed, the worse it gets. I've been a victim of fraudulent orders and deceptive practices and it was admittedly so, by an AT&T employee!

In addition, the refund appears on my AT&T bill as a refund to ILD and not to AT&T, who billed me for the service. Although I received three emails two months ago from ILD confirming that I hadn't ordered their service and that they were refunding me, when I called back yesterday, ILD told me repeatedly that they have no records for me and I must be giving them the wrong telephone number. The AT&T consumer is left in a limbo.

This incident suddenly frightened me because there is really no way that I could prove (in court, if necessary) that I hadn't been on the phone for 14 hours. I mean, they had me over a barrel! I called and complained repeatedly over a series of a few days. Each time I called, the representative would argue with me over the validity of the charges. Then, they would deduct some portion of the bill in ''an attempt to satisfy me as a loyal customer''. Ugh, how rude! It was their mistake and they are treating me like a whiny brat.

When all was said and done, AT&T had removed almost $400 worth of the bill in order to keep me as a customer. What on earth? I tell you, this company seems to attempt to steal money from its customers and when they are caught, they try to ''do you a favor'' and remove some of the (fraudulent charges). This is the biggest scam I've ever experienced. I can't wait for the lid to blow off of this scam. Class action suit --sign me up!

I received my first bill for $205.00. I called three times to no avail and then saw my upcoming bill that I hadn't received yet getting ready to cut also for the wrong amount, so I called again. I was finally told that while they see the offer and the credits I am supposed to have, it is not valid and they cannot offer it to me any longer. Their sales department gave me the wrong information and I have to pay the full bill, and then they can get me down to a $73.00 package but with less channels and a slower DSL.

That was not what I was offered or agreed to paid for and if they made a mistake, that is their issue and need to honor. The representative refused to do anything else including to let me talk to a supervisor and said I cancel, but that is the way it is. I am canceling that and my cellphone of 30 years seeing how shady they are, which explains why they are a 123 billion dollar company --because they rip people off.

They have now put a restriction on my account. And they will only accept payments in person and in cash. If they would have left it alone and not continued to try to run a payment through after the fact, this would not have happened. Not to mention, no one can tell me what the $114 additional charge was. I wish I could rate them a negative star. They do not even deserve a star. By the way, the reason the payment did not process was because they ran a debit card as check. It will not go through now. It's because I told my bank to block all request from AT&T due to the fact that I do not trust them.

I called AT&T immediately on July 4, 2011. I spoke with someone. We figured out that someone used my maiden name (but they misspelled it) and my birthday (they also were off by one day). And apparently, they had the last 4 digits of my social security number, so they say. How AT&T would accept 4 new accounts/numbers with erroneous information is still beyond me. Regardless, I called the credit bureau/reporting agencies and made the necessary alerts on my personal information.

It is now the end of August. I have made numerous phone calls. I've been transferred back and forth between the wireless and home departments. I'm always told "it's all settled, you have a credit on your account, don't worry". I received my new statement this morning via email. It's now over $700.00! I just got off the phone with the wireless department. They say they actually have a credit on my account. I have to talk to the home phone department. Of course, no one is there until 8:00 a.m. I'm so frustrated. The cell phone numbers still show up on my account too! Is there any advice you can give me? I just called again after 8:00 a.m. And after 25 minutes, they disconnected me!

Over the next few months, my roommate and I had to both argue with AT&T to reestablish service. Bellsouth/AT&T would acknowledge the mishap, reconnect our service, but then disconnect us after a few weeks, sometimes a few months. At some time in mid 2009 (unfortunately I don't remember), I was presented with a statement from AT&T claiming I still owed them something from all that mess. Thinking it would end the madness, I paid them.

In early 2010, I switched to another service provider. In April 2010, I received a check from AT&T claiming that I overpaid them. I never bothered to cash it as it was the only paperwork I got back from AT&T concerning the issues above.

Now, August 2011, I have something on my credit report from AFNI stating I still owe AT&T $210. This new department--from September 2008--dropped my credit score from 640 to 618 just as my wife and I were trying to close on the purchase of our first home.

I have made numerous calls to both AT&T and AFNI disputing this. AFNI claims they sent me a bunch of paperwork. They did not, and said they cannot remove it from my credit until they can get in contact with AT&T and investigate the matter. And AT&T STILL acknowledges their part in this (apparently payments are in the notes on the account) but they will not fix it! They told me to dispute the matter with AFNI; AFNI told me to contact AT&T!

Please, is there anyone out there that can help or at least has some good advice!

Unfortunately, they have partnered up with AT&T U-verse, which we had a bad experience in the past as well. However, I was willing to give it a second shot and asked several questions to make sure I clarified everything. In my letter sent to AT&T and DirectTV, I wrote:

"I am directing this complaint to both AT&T and DirectTV due to the fact I initially contacted DirectTV and bundles represented AT&T when I requested Internet services. I have attempted to call; however, I continually get shuffled around to various departments and my patience has ran out. I just received my U-verse bill of $343.38 and I am appalled.

"When I initially signed on June 17, I thoroughly questioned the customer service representative for DirectTV regarding fees. When I made the comment, I just want to make sure there are no hidden costs. He relayed he could not lie since all calls are recorded. Therefore, to research the information you may want to review the recording of my questioning and my order.

"When I was in the process of ordering the Internet services, the representative relayed to me there would be no installation fees providing I ordered 6mbps. Initially, that is what I had requested at 25.99 a month. Then I was advised I would be receiving a phone call from AT&T to schedule an installation. On June 24, 2011, a DirectTV installer came to my home and due to the fact I had not heard from AT&T, I delayed the install for almost an hour and a half while I contacted AT&T to confirm they were going to install my Internet. The representative stated I had to have a hard install requiring a technician to come to my house to hook up the Internet. He said I was unable to complete a soft install for unknown reason. I asked him if it was fiber-optic service and he relayed yes.

"Since I had to pay the install fee anyhow, I requested the 12mpbs, which initially was told to me would incorporate an installation fee. I figured I may as well have a faster speed if I have to pay the installation. Then on June 25, 2011, I receive my first email from AT&T with an installation date and time.

"On July 5, 2011, the installer arrives to complete the job and he states he needs a phone line. I was very confused as to why if this was relayed to be fiber optics. The technician states it is not really, it is diluted, since you have an older home and the phone line runs out to the terminal where the fiber optics are housed. However, my speed should be okay. Uh, why would the information be relayed and sold to the customer as the latest technology and the next best thing to sliced bread when it is not exactly the truth? I understand marketing, but I also understand deceit!

"Now I have this outrageous bill and when I have called, no one seems to know where to send me. I initially signed up with DirectTV. Although, I understand these are two separate entities. DirectTV is also responsible to relay the proper information, especially when they are selling this as a packaged deal. I do not understand what all the charges on the bill represent. I am suppose to be paying 29.99 a month and the bill indicates I have AT&T U-verse Max for 48.00. My bill also states I added this plan on July 5--to who, may I ask? I have no idea what it even is!

"Bottom line is this: I refuse to pay this bill as is. As far as I am concerned, I will return the equipment and you can send my account to collections. The false representation is extortion from the customers! I have excellent credit; however, I am so angry with this situation I will take the hit. Not to mention AT&T U-Verse does not have very good customer ratings and several people have complained regarding its service. My boyfriend had returned equipment when U-Verse would not move the equipment one mile to a new house and in one day, that UPS store had received 36 returns for the very same reason.

"So if there is a settlement and/or adjustments made to the bill, we continue business with you receiving a monthly fee or you send the entire amount to collections and get nothing."

On August 23, 2011, I called to terminate my phone service and was told by representative Amanda that I would be charged $135.00 for the termination fee. I explained that I was not under any contract with them. She then stated that I verbally agreed to a contract with them for 11 months in order to get my $34.00 credit. This conversation never happened. I was never told that by getting the $34.00 credit, I would then be in verbal contract. And if I have it terminated before the 11 months, I would have to pay $135.00, a charge that is way more costly than the minimal $34.00 credit. I continued to dispute this and asked to speak with a supervisor. She then stated that they would have to listen to the initial phone conversations from back in May and then make their final decision.

So, I called them back on Aug 25, 2011. They said that if they were going to take me out of this non-existent verbal contract, they would now have to recharge me the $34 credit I was previously given. I asked to speak with a supervisor to see if they even reviewed the recordings. I then spoke with supervisor Mike, who said that whoever gave me the credit did so wrongly and they were sorry. How's this my fault? What happened to the customer being right?

My main complaint is that they tried to illegally put me in a non-existing verbal contract and charge me a costly termination fee, which I never agreed to pay. Because I stood up for myself and continued to dispute the charge, they finally reversed the $135 termination fee (legally, they knew that they had to) but then, they also charged me the $34 credit I had been given. Where is the customer service? This big corporation must need the money more than I do.

After failing to compromise with me, I told them that I just want to terminate my service with them as soon as possible. I did not want to get stuck in another "monthly billing cycle" when I had been trying to terminate my account. I feel that it is ethically wrong to try and tell someone that they are in a verbal contract that never existed, and then try and charge huge penalty fees for leaving a company that obviously does not value their long-term customers. Hopefully, other people learn from this experience. I'm also hoping that this does not happen to someone in the future.

I called back in a week or so and asked the AT&T representative what I owe. She said, "$284." I said, "Is that going to get me current because I was told that I had an outstanding bill with Alltel?" She said, "Yes." So, I paid the amount and the representative said that I have zero balance. I'm paid in full. However, they would not reactivate my service because they said that I still owe Alltell $211. I said, "I thought I already paid for that?" They said, "No."

I went to a local AT&T store to see if they could resolve my issue. The customer representative calls AT&T directly. AT&T told her that it appears that I've overpaid, but, I still have an outstanding bill with Alltel, which needs to be paid first before they can reactivate my service. The customer service representative told them that I was informed that I paid that on the last payment.

Apparently, they were showing an additional charge on my account for "canceling my policy" (which I never did, nor wanted to). They said that if I pay the $211 past due, they would credit my next month's bill. At this point, I was very upset and frustrated with AT&T. I told them that I don't trust what they're telling me anymore and would not pay them any more money as I was told that I had zero balance. Then, I started receiving collection calls for the $211 from Prince Parker and Associates. This is very upsetting for me. I am not sure what to do next.

Today, I get another bill from AT&T saying that I owe them a whopping $0.23 cents because the tech support charge I paid in my last bill, now appears on the latest bill. I was on the phone with 9 representatives yesterday trying to get this resolved. No luck. They are the epitome of stupid. How can these ** stay in business treating their customers this way?

I will not pay this bill unless they turn me over to a collection agency for 23 lousy cents. Now, if you count the time lost on the telephone and the stress of dealing with this, I may have incurred some temporary blood pressure stress. Someone in the FCC should do something about these pirates. They don't deserve to do business in the U.S.A.

All of the sudden, I received my last phone bill and it was double of what I payed before. When I called AT&T and questioned it, they answered that if I put my sim card into the iPhone, they will automatically activate my internet service because they require it on any iPhone. I don't understand why they are forcing me to pay additional money to use iPhone if they didn't sell it to me for any promotional price. It was my phone and they didn't have anything to do with it. I know it's not necessary to use wireless internet on this types of phones as they were trying to convince me because for the first 2 months, the wireless internet simply wasn't working on that phone until they activated it without my consent. So I think it only would be fair that they would require to have internet service on an iPhone if they sold it to a customer for promotional price. But if I own the phone without buying it from them, they should let me decide as of what kind of service I want to have on this phone and not just try to make more money and charge customers for services they don't need.

SmartLimits allows inbound phone calls even when parents select time of day restrictions. I find this deceiving and I believe that you are making false claims about how SmartLimits works. AT&T's claim to, “restrict the times of day your child can talk, text and browse the mobile web, help block content, calls, purchases and more” are false! AT&T allows incoming calls to minor children at all times of day, including the dead of night. I disclosed all the ways incoming calls could still reach a minor, including the middle of the night, and Bobbie ** , the executive specialist in the Office to the President with AT&T confirmed that I was correct, that there is in fact no way to completely eliminate incoming calls on a phone to a minor child, evem with SmartLimits in place.

As a result, she said you would credit my bill for $4.99 a month, which is the charge for SmartLimits, but still keep the SmartLimits service to the phone number in question since it was obvious that the claims by AT&T to control the use of minor chidren's phone was in fact untrue and misleading. And the only reason I signed up for the service was because I though I could control my minor child's phone use.

Bobbie ** told me that beginning in June I would see a credit for $4.99 a month on my phone bill. It did not happen.

When I called AT&T today to complain, they confirmed that I filed a complaint regarding the issue and they said that their records indicated that they have until August 26,2011 to make a decision about the issue. No one told me there was any other decision-making process involved. In fact, Bobbie ** told me my credit would begin June 2011. AT&T is billing consumers thousands and thousands of dollars for SmartLimits which do not actually work.

When we got back home, we went to the I store. We were told we need to pay $699 for a new phone, and that the $200 price is only for a new contract. The salesperson said, "Did you have insurance?" I thought they wouldn't insure them before, because I asked previously. I answered, "No." The salesperson asked, "Do they offer insurance now?" I said, "Well not yet, next month they will." He went on to say, "You can only get a $200 I4 with a new contract."

Off to the AT&T store we went to discuss contracts. I told him the story of the lost phone. He told me that insurance started to be offered last month and will be offered moving forward. Then I said, "I would like to add insurance to my I4". The guy sold me the insurance, but doesn't have a policy to provide to me. I asked him four separate times nicely, "Hey! Could I get a copy of that insurance?" He said he never had anyone ask for it. So I told him, "I want to hook up my old 3G and use that for me, and give my wife my I4 because she was so addicted." He agreed and swapped out the SIM cards for free. He said that's the least I could do. The rep said, "So, which phone do you want insured, because the insurance is with the phone line (number) and not the device?" I said I want the I4 insured. So, he switched the insurance back over to the the I4. I asked him, "You think you can find a copy of that insurance?"

I never did get a copy. So, Apple and AT&T won't sell us an iPhone for $200, and AT&T won't let us out of our contract. How can AT&T charge you for services that you're not using if you don't have a phone? The topper is if you have multiple phones on one account, each phone has its own contract. So, Apple gets you hooked on a phone, and AT&T gets the contract. If you lose your phone, you're out. The replacement cost is $699, and the contract buyout is $350. Losing a $200 phone shouldn't be a $900 dollar mistake. I think the contracts are an issue on how they are structured, with insurance for the number and not the tangible device. I think the insurance scenario is fraudulent, because it was offered discriminantly prior to Apple's request, not the insurer's. What a racket!

The new bill is for $135.62. We used to pay $35.56. I did try to come to an understanding with them, but I could not. I rely on your fairness to see if you could help me with this matter. Thank you.

I don't understand how a company with $123 Billion in revenue, 95 million customers, and presence in 220 countries cannot fix a bill in a timely and reasonable manner. I do not think this is an isolate incident either. Most people I know who've ever had AT&T have had to wrangle with billing "errors."

When I upgraded to the unlimited mobile three weeks ago, they claimed that with this particular plan, they will not accept my company discount. However, my company states that their agreement is for a discount with all AT&T plans.

I used the return label given by them for USPS to send the phone back but now they are saying that they haven't received it and they are charging me early termination fee along with the monthly phone bill. I do not have the tracking number as it wasn't there in the return label and ATT also doesn't give me return label tracking number so that I can track with the help of USPS.

I should not be paying any money to them but now they are charging me around 450 dollars. I have called them multiple times, but no help. I am looking forward to your help.

I have signed with AT&T in February 2011 for a bundle of a telephone service and Internet U-verse. Instead, they emailed me separate bills. Instead of paying $26 for the bundle, I am paying $41 for two separate bills. Every month I call and they said they will bundle it and will give credit, yet the next month, two separate bills again.

I must also bring to your attention that this not my first bad experience with this company. I boycotted them twice before, each time six years. They never changed. If they straighten their ways, I would be encouraged to ask perhaps for more service. But why should I if I am getting all these aggravations.

I think I am going to go on boycott and I will use Netzero again, this time hopefully forever.

We called and complained time and time again, and we got nowhere. It is always the same response "there are no issues in your area". Well, one bar or less when we used to get five is an issue.

We were told last October that if we could just wait, a few months there were new towers going up in our city. Lets see, almost a year now and the service is worse than ever, yet what we get is still the same old "no issues in your area".

They should be ashamed to take our money yet not give us the service we are paying for each and every month!

Every month I get data usage charges on all 3 phones. I called AT&T and they could not explain to me what was causing the charges, and they removed them once. I thought it was all taken care of.

Then it starts all over again. I just called again after a few months of paying it. Now, they said it was pictures being sent via messaging. My unlimited could only be used in my family plan of phones.

So I called again and got a different answer. They say I'm using my data plan even by mistake. My phone is not a smartphone. It takes a bit to access the internet. It is not being accessed accidentally.

I'm tired of AT&T taking my money. The operators actually had the nerve to say it was only $2.