AT&T Wireless Reviews

When we signed up with AT&T we were told we needed a deposit of 449.00 in order to get service. We paid it. We've had service now for months. Due to amount we were spending we shopped around for better offers. Found better deal - called to cancel. Asked AT&T to apply our deposit towards Bill. I was told it wasn't a deposit - it was a 1 time non-refundable fee. Now I'm out service and disgusted they would even do this.

I paid bill out of checking account, same one for several months but when I paid bill in May using that acct, AT&T tried drafting incorrect account so check obviously returned and they charged me $25 for their mistake then wiped out all checking accounts so none of the users could no longer pay with checking account (I had 6 lines). One of the users had a promise to pay set up out her bank account but since they wiped that out (without our knowledge) they sent a suspension notice so called cust service - they said it was a mistake, had nothing to worry about.

My son attends college in Texas and I live in PA. His phone failed, so I went to the ATT Store in Springfield, PA to use my upgrade to get him a new phone. Despite going to 2 AT&T stores and selecting transfer my upgrade on the website, my son was charged over $500 for his new phone. And, the online order was cancelled by the Texas AT&T store. When I visited the AT&T store 4 months later, I was told that he should have received the upgrade. Calling 611 with a 45 min conversation lead to no resolution. Ineptitude by AT&T employees cost me hundreds.

I paid half of my bill and they told me my service will not be restore till I pay full amount and I need it for medical reason. They told me it was not their problem. Like, what is the reason of having service with them, they're very expensive and their services are the worse.

Made a payment online and they took it out twice. Lowered my data and received a new price. Suddenly my bill went up another $30. When I called they conveniently said the original quote was wrong. Changed my billing information online and they took a payment out of the old account causing me to overdraw and get hit with a charge. The bank credited it back and AT&T took it out again even though I changed the information again. I was hit with a second charge. I got nowhere with AT&T. They were rude, blamed me and was told it would happen a third time. This is the worst company I have ever dealt with!!!

AT&T decided to charge me twice in the same month for the same one single phone. Yep, they automatically charged me $25 for my auto-renewal plan, then, without telling me, charged me another $30 for a new plan that I never knew about, nor had any knowledge of. These inexpensive plans are for their Go-Phone. I only found out when I called to ask what was going on. I got the supreme run-around from 5 different agents & only when I started angrily yelling at them, did one of them finally confess to what happened. He promised I would get a refund.

AT&T is the biggest rip off ever. Such a joke and waste of money. Their customer service reps are clueless. Truly is the worst phone company. I will definitely be returning back to Sprint.

I have been with AT&T for 15+ years. I have never been more disappointed in their customer service and/or customer appreciation. If you use the AT&T Next plan, you still have to continue to pay for the remaining balance even if you upgrade, even if your contract is up. I talked to 10 different customer service and sales reps, I even told them I am switching to another carrier and they laughed. So much for appreciating your customers and a loyal customer at that! I am getting away from AT&T as soon as I can. I would NOT recommend using AT&T.

Had huge data charges on our bill (700.00) that we were unaware of and AT&T would not help resolve the issue! They sounded like a recording robot. I talked to a supervisor, Melissa, she was like talking to a brick wall! We've done business with AT&T for over 20 years and they would not adjust our bill. Looking for a better service contract once contract is up! Very fed up with AT&T!

My husband and I have been customers of AT&T since 2009. As of July 2015, we are longer customers and WOULD NEVER RECOMMEND THEM TO ANYONE. We are expats living in Saudi Arabia since 2014. Since we have become expats we have been treated like dirt by AT&T. We have put up with this mistreatment for months, paid bills for months when we didn't even live in the states, but they wouldn't put our account on a temporary hold because my husband had already "used" his time up. I have called in countless times because of billing errors because their international department doesn't know how to properly bill. I was even told at one point that I was lying about living in Saudi Arabia (side note - if I were lying, I sure as heck would pick somewhere better to lie about than Saudi).

I have been trying for over a month to get my e-mail and internet service corrected and where I can use it. I have talked to 16 people and no help has been given yet! I would not recommend AT&T internet to anyone. I am so frustrated and cannot get anyone with power to help! My job will be gone tomorrow because of AT&T!!!

Was told and promised things by agents that were never followed through with given bogus ID numbers by managers and executive level is just as bad. I went through the new customer application twice. First one was canceled, no call or email. Set up another one, finally equipment showed up, was the wrong stuff and was told "that's what you're getting". Basically tuff poop for me after 12 business days of going around and around. When finally trying to activate 2 phones and tablets I was told I had to wait yet again for new sim cards because they suspended the lines and finally after two big shot executive people taking care of the account a tech rep said my area was not covered and that's why my activation wasn't successful and then was told "well send everything back. You won't be liable." Well duh that's common sense.

I received my monthly bill and it was almost 30.00 higher. I called and talked to Erica. I told her my problem and wanted to know why it was so high. She asked me what I normally pay? She checked my account. Then there was silence, I thought she hung up on me. Came back on, told me I was charged for a modem delivery, I said, better be taken off, that modem was refused and sent back. She said it would be taken off, then silence again. I said, "Are you still there?" She came back on and said "Yes, I'm fixing your account". Then she tells me she has to make sure the modem was returned, asked me what day I sent it back? I said I had no idea, I never received it, it never came off the truck. I told the UPS driver I refused it so it was returned. I then told her there was a charge for 75.00 and a credit for 75.00 on the bill so it must have been returned.

I contact customer service regarding my Samsung S4 Active. I spoke to this guy who asked me what can he help me with. I went on to inform him that water was recently spilled on my phone and that the touch screen was not working anymore. I explained that the phone is supposed to be waterproof and that AT&T provides a one-time replacement for my phone model type if any water damages occurs. He went on to tell me that AT&T provides no such reimbursement and tells me directly that I'm wrong. I go on to ask if AT&T doesn't do the one-time replacement, why is it advertised on it's customer support website?

3rd time try to put internet on hold/vacation on web. They tell you that you will receive an email but it never happens. But then, you have to pay even if you are not using the service.

The worst customer care. We had problems getting billed international roaming fees on our phones when we traveled outside of the U.S. We weren't using our phones and we would put the phones in airplane mode but AT&T would still charge us international roaming fees. I had many discussions with customer service about the issue and I was told it was impossible. I googled the problem and found some carriers were having problems with apps running in the background even when the phone was in airplane mode. We had to fight with some very unhelpful and very unknowledgeable customer service people to get the $300 and $400 fees removed. Customer service reps were rude, talked over you, totally ignorant of the service and how it worked. What a nightmare to deal with. I will never ever use AT&T again, good riddance horrible company!

After remaining loyal to AT&T wireless service for > 20 years, I spoke with Ransom **, customer service manager, about my dismay over 1-time fee that AT&T doesn't disclose upfront. Instead of setting an example of doing its best to keep good customers, Ransom just excused AT&T charging fees that aren't told to customers upfront, and refused to give his AT&T ID number so that I could escalate the complaint.

I have been with AT&T since 2009 and I have never had any issues. The last say 5 moths my bill has been different although I did not make any changes to my plan. Each month I have phoned up to query why the bill is different and each time I was told that the taxes went up. I told the rep that as bad as the government is they do not raise taxes every month. I sent an email to the president office and a young man phoned back to say that it really wasn't the taxes that were going up it was at&t surcharges! I told him that whilst I can understand surcharge it was unfair that I have to pay a different charge (higher every month). The young chap told me that the highest they can charge is 1.25.

After being a loyal customer since about 2003, I was told to just end my account because they screwed up on a payment arrangement I made. The middle of June I made an arrangement to make payment on the 1st of July when I realized I didn't have enough on my card that was on file to cover. I called before it was scheduled, just change to another card. I got nothing but attitude from the so-called customer service girl that I demanded to speak to a manager. He tells me it's no problem to change but neglected to tell me that he changed it to the total amount due and not just the past due so totally screwing up the second payment arrangement I made that they claim I never did so.

I was offered at rate by a rep and was charged double for two months in a row. Everytime I called to get help I was given the runaround. Issue Never got resolved or fixed without me having to call over a handful of times. I finally had cancel the service and will never use AT&T again. I explained this situation over 12 times. WOW! This company customer service and reliability in my opinion doesn't hold up too much and carries little integrity.

On May 14, 2015, I board a plane to the Philippines. I was charged when I tried to call my voicemail to retrieve messages. Only one of the 21 calls ** was connected. Other than that, none of my attempt were connected but charged anyway. Even the blocked calls were also charged. I know there are international charges when calling from overseas, but how can I be charge when connection were never made, except one. Totals for the billing period: 21 calls 26 minutes $65.00.

I'm so mad I had to sign up just to leave complaints somewhere. I've had Agent name FERNANDO helping me with upgrading my phone. Was hesitant at first because who's got extra money these days? But he was nice to offer me 3 months of installments waived for me if I go ahead and upgrade. Installments were like $28. But since I'm on next plan, that didn't look too appealing. Asked him if he can put that amount towards next month bill, I'd go ahead and upgrade. which he said he would. He told me since he can't put credit towards future bill, he'd call me sometime that month and apply credit at that time. I've completely forgot about it until I saw the bill this month, and guess what? NO CREDIT.

My cable has been out for a whole week. I took 2 days off from work wasting my time waiting on these people and cable is still not fix. One of those days 4 different tech came to my house & nothing was done. I am soo frustrated with them.

I have been with AT&T for more than 10 years. I bought a phone in 2013 with them two years ago and they said I don't have to have a contract with them. Just last month i stopped at the same store and the sales guy mentioned that I don't have a contract with them and I can switch to any other carrier so I did. I also called customer service to get a pin to unlock and they also didn't mentioned anything about my contract. Since i switched to T-Mobile, they also terminated my online account. Now I received a bill with $125 charge for contract termination fee. I spoke to the customer service person- Daniel **. It turns out they only mention the contract date in the first paper you sign with them and she cannot even mail me the documents I sign or email it to me. And there is no way she will take out that charge for me. AT&T is a BIG LIAR and they HIDE THINGS FROM THEIR CUSTOMER. NEVER DO BUSINESS WITH AT&T.

After many years of giving my trust to this company all I can say I've been ripped off by AT&T. Stay away. Take T-mobile, Sprint, any company not this one. After paying all my bills, got confirmation from AT&T representatives that my balance is 0. I still receiving bills that if I don't pay that they will send my account to collect agency and I do have statement from my bank that AT&T collect my money for the bill.... It's up to you but if you ask me I rather go to the public phone than use AT&T ever in my life. Same thing happened with my internet service that I have with AT&T....STAY AWAY FROM AT&T.

I've had a problem with my wifi for weeks and nobody came and fixed anything when they said they have been working on it! I will never count on their lazy butts again!

AT&T billed my account for international roaming in my May Bill even though I had requested almost a year ago that this feature be blocked on all numbers in my account. On speaking with a rep on 16 June, she verified this request and advised a $1.00 credit would applied to my account for erroneous billing and to pay the balance amount of $129.20, which I paid promptly. On reviewing my current bill for June 2015, AT&T have penalized me a $5.00 charge for not paying the $1.00. On speaking to Supervisor Ms. ** today 8 JUL, 2015, she refused to acknowledge the fact that I was promised this credit and further refused to clear the $5 penalty applied to my account for absolutely no fault of mine. I have never defaulted on my phone payment and this is absolutely unethical practice by AT&T.

Constantly telling me I'm going over my data. Getting text mssgs at 7:30 on a Sunday morning knowing that phones were not being used for at least 6 1/2 hrs. We have wifi and should never have gone over. I don't think there was a month in the past year that they didn't slam me with at least 2 overcharges. Enough is enough and we are "stuck in the plan".

From the start... I should have had so many promises about how good the product was and how reliable it was. First off that has always been a lie. I've dealt with bill problems after bills problem being promised a solved solution that still hasn't came nearly 6 months later. Finally, I had the notion last time I talked to someone that maybe I could use the rewards card they sent me when I upgraded to U-Verse (In which I was told I would NEVER receive any more charges from DSL) to pay the bill that I got sent for using a modem. Whoever I was on the phone with that day in fact NEVER said I couldn't do so. In fact, the only thing they mentioned was that it may take a few days to take effect once I activated it.

The last year or so AT&T has been Charging me overage a lot more often. I have 5gb and it always seems like it goes within the first two weeks. I don't stream I just search the internet. I feel after that each additional gb goes even faster yet the speed is slower. AT&T service has gone downhill. I have been with them for over 10 years but guess it's time for a change.

AT&T is the worst. On the 1st of July I made a payment on my boyfriend's account with my bank card. A week previously I had called AT&T and asked them "all I have to do is pay the past due balance in full & my service will be restored." They said "yes your service will be restored" but they said my boyfriend couldn't use his card because it had been denied too many times. I said "how can it be denied too many times if we never signed up for automated pay?" Of course they had no answer. So I used my card with the understanding that I was only paying the due amount. I authorized the due amount. After I called them I called my card to see if the payment went through because they kept saying the payment was denied. When I called the card it said they had taken $30 dollars more than they were authorized to for an account my boyfriend never gave them permission to open. I was livid.

Unbelievable terrible service. When you interact with a customer service agent you expect them to provide information that is honest and in your best interest. I have been mislead too many times by these terrible customer service agents. In addition they will not EVER assume the customer is right - ever. They will continue to take advantage of you and take as much as possible. They do not record any of the phone conversations. I have not been on the phone for over a half hour - they have transferred me, hung up on me, and not completed any of the things I have asked. This is the worst service ever. It's pathetic and the sad thing is there is nothing I can do. No loyalty - they could care less if you have been a customer for years paying over 500 a month. They don't care.

Went without service for ten days and counting. Still don't have landline or internet service. They made five appointments that they did NOT show up to and did not call to cancel or reschedule. I finally did get someone to come out and fix it but the next day it was not working again. Could not get a local phone number only employees in Asia and India. I do have a couple of local phone numbers now if you need East El Paso AT&T techs (who are not returning my messages): Omar ** and Matthew **.

Back in March 2014 I was solicited to join direct through AT&T representative. I was told that if I got home phone, Internet, and DIRECTV automatically debited from my account that my total bill for all three services will only be a hundred and fifty dollars with text. Ever since I started this service with AT&T Indirect I have had an issue just about every month for the first 7 to 8 months. I decided yesterday to check my bill online due to I don't receive paper bills just to see my balance. Something told me to check it and when I did it showed I was paying $43 more than what I had agreed to.

I have been a AT&T customer for over 2 years. The company is a scam. I have a 200 bill for iPhone 3 gbs of data. Apparently I use 7 more gigs now that I got a new phone. The customer service reps on the phone are horrible. They will not work with you on your bill. My past I have never went over 3 gbs. I'm supposed to pay 102 a month which is ridiculous. Even Verizon has phones for free and 60 a month plans with AT&T or Verizon service so you don't have to deal with the lousy customer service people there.

AT&T was robbing every citizen of their fraudulent charges bill. I asked them why my bill skyrocketed to $464.08 just for a month bill.. In 2 days they charged me 7gb over which either me and they could not explain why it happened.

AT&T has once again try to screw me. Their billing procedures suck. They lie to get you into the contract then try to keep you there by saying you're stuck there. AT&T is ** company that will resolve you none of their problems.

For the last 2 months, I don't have no signal in my house. I called AT&T 7 times. They said it was a tower problem and they will fix it on June 19. It's July 3 and I have the same problem; and not only me, I spoke with my neighbors and they have the same problem. I was with AT&T for almost 7 years and now I want to move to another company.

I went to the AT&T store to request passport be put on my phone. I was informed as long as I didn't answer the phone I would not be charged for the calls that were coming in. I received a bill with 44 calls to voicemail. When I questioned it, they informed me that I had been billed for calls that went to my voicemail that I did not answer and there was nothing that could be done about it. I am currently looking for a new option for cellular service.

Is always hard to get the iPhone to work. Every time you try to use the data like In the map application and many other apps it won't work! AT&T hold the data and reduces it until the lowest they can. They charge you almost for nothing! The worst internet service so far! Really need to switch provider!!

I had my newly upgraded iPhone 6 stolen on February 7th, 2015 and I suspended my device immediately. The phone was surely locked with password while it was stolen. I went to AT&T store and Apple store and took all the steps that I could do in the situation, fully followed the representatives' instructions. I wasn't able to locate the phone because the thief shut off the phone. I requested to erase my phone but the request got pending for two months, because the phone wasn't in wi-fi environment. I reported it stolen and AT&T people said it should be on blacklist and anyone wouldn't be able to use it.

I have been an AT&T customer for many years and I've had the "unlimited" data plan. I received a text message that I am nearing my "unlimited" data usage and that they will lower my speed. How is this fair? I pay over $100 a month for ONE line! ** AT&T.

Called many times, never have corrected problems or disputes. Long waits to speak to AT&T reps, many transfers and dropped calls.

I cannot begin to explain how many bogus charges this company has billed our family plan since beginning service with AT&T. Please, SAVE yourself the headache and AVOID doing business with AT&T. There are many legitimate phone carriers that you can go with that provide the same quality service for a fraction of the price. AT&T the past year alone has overcharged us hundreds of dollars for fees that never should have been accrued... Such as, basic flip phone and they charged a monthly rate of a smart phone which was a $27 difference in price per month, and never had a smartphone. Just one example of how this computer will rip you off.

When I started with AT&T 7 years ago never had a problem. Now that I have added lines and my bill gets higher, but after it jumps from 400 and some dollars to 841 dollars they tell me my line went over in data which is bull. I have never went over in 7 years so I call and they tell me they can't adjusted anything so I will file another complaint and broadcast this for the public to stay away from AT&T. They always find an excuse and will not fix it.

I have been a loyal customer of AT&T since 11/2005 and purchased numerous phones through the years and never experienced any issues. I purchased an LG 3 inch on 7/15/14. After approximately 6-7 mos. I noticed the phone was not working properly, even after re-starting and taking the battery out. The system was slow, unable to answer some calls and unable to make some calls. I ended up with the Warranty Dept who took the phone through a series of tests, including sending me instructions for a system re-set. It was determined I need a new battery, which was sent expedited, a photo bucket app was installed to capture my pictures, although I also had prior installed Eversnap app.

I am so disappointed with AT&T. I've been with them for about 7 years at this point and stuck with them time and time again after many experiences of dishonest behavior from them. I'm leaving shortly because at this point this phone company is becoming more and more conniving. A couple years back I had been slipped additional features that I did not want. They were small (total of about $10 a month) and I told them that I wanted them removed immediately once I had spotted them in my paperwork when I was upgrading my phone and renewing my contract of my phone. They said they removed them. 38 days into owning my brand new iPhone 4S, it stopped working for no reason. Took it to the Apple Store and they said it just happened to be a bad one and that it had internal hard drive failure. Took it back up to the AT&T store and they said they wouldn't replace it and that I was basically on my own.

I change my phone from GoPhone to 2yr contract. The guy who helped me set up an extra account for connection. He told me it was cancelled after he was done, but when I got my bill at the end of month, they still charged me and I called them to complain about that, so they finally cancelled it, but still charge about $35 operation fee. Then today, about 7 month later, I got a mail from A DEBT COLLECTION COMPANY and AT&T sent the bill WITHOUT telling me, and they said I had a $44.43 bill that hadn't been paid yet. So I called AT&T and asked what the ** is going on, but the lady said she couldn't find anything that hadn't been paid yet, so she sent me to her supervisor, but her supervisor hasn't called me back yet.

First when we tried to get the service installed it took them two days. Then my log in info wouldn't work and the live chat was of no help. Then tried to save my debit card info for easier payments and then was told I couldn't do it unless I did automatic bill pay. They make you constantly jump thru hoops for their services. And the internet is slow as can be.

This is an update to my complaint against AT&T from a day before. I was without the Internet for 5 days and everyone was lying to me how they would help me and check on the status of fixing the problem, just to call me 5 minutes before the Technician supposed to arrive and tell me that he was not coming because of workload. Well, Monday, I finally got someone after calling all day with no help from anyone, except ** Badge Number ** out of El Paso, Texas who was wonderful. He got right on the phone with the right people and within Minutes I had a Technician here.

My Husband and I were moving and had poor customer service from AT&T, so we decided to disconnect the home phone and use someone else for Internet but continue our mobile phones until our contracts were up. AT&T was notified of this in January and given our new address. We always did a combined bill so when I received our bills at our new address I paid them each month by calling their 611 number. On June 26th, I got a phone call from a collections agency... (??!!) I am always on time with payments and I know for a fact that they should have contacted me first. I called multiple times to AT&T that day. When I turned off home service, that automatically "splits " the bills so that my mobile balance didn't show what I still owed.

AT&T is a fraudulent company. Yes, the service is good but the problem doesn't only rely on the unlimited data but they also do it to those who have 4gb or 2gb of data. I've been charged on several occasions several overage charges when I shouldn't of been and no helps you. I've reached out several times to the customer service department and no one was able to give me an explanation. At first, they got me good, they had me thinking that I was really overusing data but then the charges were more frequent.

I am having charging issues with my Samsung S5. I've had this issue from day one 14 months ago. AT&T told me it's the charger cord. I went to an independent service provider. They told me it was the phone. Finally today the charger doesn't work at all. I went by their store in the Rockingham Mall in Salem NH for help. I was told it would be 15 minutes or so. I waited over 30 minutes. I asked their greeter for a status. He told me they called my name and I didn't answer so I lost my place (WHAT?). I was standing in their store with my friend all along. I asked if he could help me. He said 5 minutes. 10 minutes later he has me third in line. Are you kidding me? What a difference when you are buying their phones vs. asking for help... I'm done with them...

The service is bad. My internet has been down for three days and every time a tech comes out they find some reason to leave saying they will come back and finish the job and then when I call support all they do is keep pushing the date back over and over again and nothing changes. This isn't the first time this happened.

Every single time I call to refill my prepaid accounts for my wife and I, there's always an issue. They never understand what I'm saying. I'm not being racist, but why can't half the staff I call speak fluent English? I always have to repeat myself 3-4 times. Its so ** annoying. Sorry but I am always raising my voice and asking to be transferred. Horrible ** service. If AT&T wasn't the best service for the base I'm at I would not be using this service.

I have been an AT&T customer for a year now and it has been a nightmare. They are by far the worst company I have ever been with. They don't care about their customers at all! All they want to do is charge more and more money towards you. They have done nothing to help me or my problem. I couldn't receive calls or make calls which was a big problem for me and they wanted to charge me money when it was their fault for selling me a piece of junk! It's like they absolutely don't care that you will have issues about your phone. I regret signing a contract with them. I wish I never walked into their store. It has been a horrible experience being a part of AT&T. I warn you please never sign a contract with AT&T - you will regret it severely!

We had service for two hours and have had the difference appointment where a tech guy has never showed up to fix our net but they still want to charge us for services. Very disappointed in AT&T. Would not recommend them to anyone. Plus for tech guy was very rude and disrespectful - told us not to ask them to come hook up services when you're moving in.

AT&T is the worst ever. I'm on a 2 year contract. The lady told me that my first bill was going to be over $100 which I understand! My plan is $66 a month, but when I go online and check my phone plan, it says $80 a month! That's not what I wanted!

Let me start off by saying I had my lines on military suspension for two years. So now I am coming back stateside so I bought 4 new iPhones while stationed in Korea. Was informed that I had 30 days to activate my insurance. I activated the phones within those 30 days and the customer rep (so she said) enrolled me in the insurance plan. 1 month later flying to Hawaii hubby's phone is stolen. Call AT&T... No issue... Talk me through Asurion claim... Denied... Call them... No insurance! What? Yep, been on the phone for days, hours today, getting the runaround, only to find out the rep only insured two lines; didn't inform me, no email, nothing. And seeing now that my 30 days are up... I'm out of luck... You know this should not be allowed legally... They even admitted it was their error but nothing they can do. Wow, I know I have been out the country for a couple of years but AT&T has really sunk low where they are scamming folk...

I was going out of town and needed to purchase my husband's Father's Day gift before I left town. I went to the AT&T Snellville store on June 3, 2015, and purchased a FitBit Charge. I told them it was for Father's Day and asked if that would be a problem if he wanted to return it. I was told, "ABSOLUTELY NOT." I gave the gift to him on Father's Day (5 days ago). He told me that he did not think he would use it because it was too complicated. (He is 71.) We tried to take it back today. Imagine my surprise when I was told that they would not take it back because I purchased it more than 14 days ago. I asked to speak to the manager. That was a waste of time. He was totally unconcerned with my problem. His attitude and lack of customer service are the cause of my canceling our service with AT&T as soon as I can talk to Verizon and Comcast. I also plan to post my disappointment with AT&T on Facebook and other social media.

I have been on an assignment overseas and put my service on-hold. I returned to US for a week and went back overseas on another assignment. I put my service on-hold online but AT&T kept charging me full amount for no service rendered. I noticed my bill after 3 months where AT&T charged me in full even though my service on-hold and then eventually cancelled my service. Once I called them and explained that I put my service on-hold, I was told that "you cannot put your service on-hold twice in one year". My online request went through, I was not told that I couldn't do that and AT&T kept charging me each month. I have been a loyal customer for 10+ years and I would never use AT&T ever again.

Oh, where to begin! I received an email informing me that my cell phone service would be suspended if I did not make a payment today. For some unknown reason my husband received texts (account is in my name) about the unpaid bill but this was my first notice. I reviewed my bank statement and saw that payments were made in May and two in June. I called AT&T to resolve the problem. Seems that because the bill includes both U-verse internet and telephone, no one can access the bill for both services. For one hour I was bounced around between phone billing and U-verse - sort of like riding the clown car in the circus. Got NO where after speaking with 6 people.

We decided to switch from AT&T because we were consistently charged for overuse of data sometimes to the tune of $300. I talked to a ** at AT&T and she happy enough to help us leave, very friendly, offered lowered (better) plans and so on and simply told us to "make sure and port your number before July 1st so you don't get billed for the July cycle". So I jumped up and ported our phones. Everything went fine until I tried to activate the new service and realized our phones were locked by AT&T... something ** had NOT mentioned even once in our phone call. I called our new provider and they gave me the link to AT&T's unlocking service page. It said that your bill, including ETF (early termination fees) had to be paid in full and then it might take up to 72 HOURS to unlock the phones.

Since 11/2014, I have had a problem with AT&T. I first allowed them to switch me to U-Verse, because it was less expensive. Then, when I experienced trouble on the line, THEY determined I needed a new modem. They sent it out, I returned the old one. Then they charged me $120 because they said they didn't receive it. I had to threaten them with legal action to have the charge removed. In May of this year, I started experiencing outages with the phone and internet. They changed modem on June 1. On June 3, I had more outages.

At first when I sign the contract the service talk really nice and friendly, but after paying everything and when I realized my phone have problem they sent me to many different place. I don't mind wait more than 30 minutes, but when they ask "what's happen to your phone". I said "it kept kick me out when I use youtube, and also the messenger doesn't run through when I click send". The service people work there said this never happen. And they just reset my phone even though I came so many times to fix the phone. I bought this phone only 6 months but I have to reset more than 10 times. I paid for phone insurance and it still have few months left of guarantee. AT&T does have high signal, but paying so much for nothing...

I used to have Verizon service for my cell phone and switched to AT&T when I went with the internet service which offered an incentive if we bundled Direct TV and internet service. I fell for it and the cell phone service is terrible. Half the time, I cannot use my cell phone because of "no service available." Being retired now, we set up a direct payment system where all the bills are taken directly from our acct. We allow a certain amount of money in the checking acct. to cover the monthly bills and the overage is put into savings.

Started receiving harassing calls that treated bodily harm to my husband from numbers we did not know. Called the local police department and they told us to call our provider and have them block the numbers. We called AT&T and they refused to do it without charging us $4.99 a month and even then it wouldn't block multimedia messages. To me this is totally unacceptable and I know to be bull crap. They've done it for a friend of mine about 2 years ago. They have horrible customer service and I would rather pay more and switch back to Verizon!

BE CAREFUL IF YOU ARE A FOREIGN CUSTOMER!!! I did not receive back my $1,000 security deposit. I am unable to get a security deposit refunded for over 3 months. I called and visited the store many times, but I still not receive it. The financial department keeps saying that the refund will arrive in 3 weeks. However, I've been calling and waiting them for 3 months already and I didn't receive the money. Now I am going back to my country and I am not going to receive my $1,000. I am really disappointed with the company and I don't want to see other people in this situation that's why I am doing this post.

I've had the worst experience and wouldn't want anyone, ANYONE going to the store and getting fooled like I did. Complete disregard for customer service and mismanaged. Here's what I THINK happened: I was on the AT&T NEXT plan since more than a year, 14 months to be precise and got an alert on my phone that I should upgrade! So I went over to the store, with an inkling that I might want to get the iPhone 6 or the LG G4. I didn't care at this point, which was cheaper or more expensive. As I enter the store, I am told that I HAVE TO return my phone and will have to pay $136 in addition in order to upgrade. I am NOT given a choice to retain my phone or trade it in for a new phone. NOT.

I was told in the store that when ain't changed my phone, I would stay on my same data plan. Found out it wasn't true. They actually changed my plan TWICE once I left. Spoke w/ several managers one of which had a very bad attitude and listened to nothing I said. I understand that they no longer have unlimited data plans (although you shouldn't tell a customer that you still offer it, and put notes in my account saying that you told me I would have unlimited) but at least go over the other options I can choose from instead of just giving me an attitude and doing nothing to help me.

When I first called they wasn't the nicest person. But I was able to get a 2 different reps in different days. They were nice and even lowered my bill. You just gotta talk with them and usually they will lower it. And with AT&T good luck you have to have your old phone number and whether you have 1 of 3 services. Overall it was great. Thank you.

ATT quotes a decent deal to switch you from other providers or switch you to U-verse. When the first bill arrives incorrect & you call the customer service they will tell you that you will see the correct price with credits from your overpayment. Second bill comes in incorrect again, called ATT & now the story change to the bill is correct & I'm under contract. Stay away from this company or get them to email you the promised price.

Ordered a landline and was told date and that tech would be here between 8am and noon. At noon I called and was told they would email tech and he'd call me. At 2pm I called them back and they said I was next call tech would make. At 5 I called and they said he was on his way. At 5:30 he got here. The tech was great, very nice and helpful. He told me AT&T had only given him the work order 20 min before he got to my house. So I sat all day in the house with an 88-year-old man with dementia, without any food in the home to feed him (I thought they'd be here by noon). What a horrid way to do business!!

I was a loyal AT&T cellphone customer for 13 years. Last year I moved to a town and the AT&T coverage was good. Several months ago, my cellphone constantly registered "no service" both during the day and in the evening. At other times the service strength was so low, I was unable to make or keep a call. I contacted AT&T and was told the tower was being repaired - but they had no idea when the repair would be completed. Later I was told the repair would be completed "tonight." That turned out to be inaccurate as well. A supervisor then told me that they could not guarantee coverage - so, it was unfortunate that I was unable to receive service. I was compelled to change to another service provider when my mother went to the emergency room two weeks ago, and my cell phone would not work in or around the hospital, leaving me unable to call family to notify them of what was occurring.

Called to suspend service by the end of the month. Was told I did not have to called back. Oh, yes I did. Suspension was never registered. Automatic withdrawal finally kicked in, but AFTER I suspended service. Extremely poor customer service employees and records. Point? Check everybody's work and everything. That's the state of the culture. Use a vendor other than ATT if possible.

ATT customer service is incredibly poor. I was transferred several times attempting to pay a bill and set up auto bill pay. Personnel are hard to understand, tediously slow and most inefficient. It is hard to understand why such a big company makes it so difficult to get anything done. I can only believe it is in an attempt to save money. It reflects badly on ATT.

Attached home Internet drop service while being on home internet. It gets very slow around 5pm. I use WiFi in hotel and they notify me I am over my limit on data! If I am on WiFi they are are not supposed to charge for data. They can turn on data without knowing it!

I have been with AT&T for over 13 years. While negotiating for months on how I could obtain 2 new devices, I was finally told by the retention dept I could lower my data plan from 10GB to 4GB (but paying for 2GB) and get the two new devices and my monthly bill would remain the same. However, the first two months my bill was an average of $50 higher, now it's $31 a month higher. The first time I called about the bill I was told that it was because of the prorated charges and that it would go back to normal ($183) the following month. I've called and spoke to several supervisors, filed a complaint with the BBB only to be told they are sorry. My issue still remains unresolved.

I thought I would be saving getting it.. It was new out on the market. OH MY Goodness. It was a headache. Stressed out!!! My bill was never the same. Every other month I noticed it would get higher and higher. Dumb me. When my contract came up and I had a chance to drop it.. I let them talk me into keeping it... saying that it would be cheaper and my bill would not increase. On and on with LIES!!! That's when I started getting a higher bill increased up to 200 dollars. It was a lesson for me. NEVER again. My contract ended this month and I cancelled the TV package part and went back to DIRECTV. Always read the reviews before buying anything. I saw all of this before taking it out. And trust me, I will know the next time. DO NOT GET the AT&T-UVERSE. It is nothing but a RIP Off. I don't like to leave bad reviews, but on this with what I went through, I had to. So if anyone reads mines.. You will know.. DON'T BE A VICTIM!!!!!

AT&T users BEWARE!! I bought a brand new Samsung Galaxy S4 for my daughter exactly one year ago this week from the AT&T store, and I have it covered under mobility insurance. Within the first month of having it, you could not hear her on phone calls. We called AT&T, were told to send it in and we received another. Ten months later, this second phone would not keep a charge.

Billed $15 for 1GB on the last day of my cycle, used 1MB and they took the rest because the cycle ended. They do not rollover that data, so basically they got free money at my expense.

I was an customer with AT&T for 8 years and didn't have many issues - sometimes I'd have dropped calls but service was pretty good. I'd have service and other people wouldn't. I cancelled my service when I went into upgrade phone and I was treated rudely. The guy told me I'd have to pay 38.00 in top of bill I already was paying which was 220.00 for 4 lines. Too smart to flip. I called up to cancel and lady told me she would cancel all lines. Same day as transferring two lines. So because other lines weren't transferred the service was still on and I was charged an extra month service. So then when I started with other phone service I was informed I owed 641.00 - what. I only owed a month service and two early terminated fees which was like 230.00 or something. Then when I called to explain what happened they turned me over to collections. Never go with AT&T again.

I am using AT&T cell phones with and without data plan for more than 2 years now (three phones in total and by mistake one was updated!). Only one has the data plan. My two months bill went up by about $60 and when I called the customer care they said that I changed the sim card to a smart phone (that did not have the data plan). I am 100% sure that none of the sims were even taken out or put into any other device/s. The customer care center turned out to be totally useless (not responsible to help, NOT at all, in any respect!). Wasted so much time on the phone. Eventually I had only two choices: either pay the early termination fee (which was about $400) and get rid of the trouble or just pay the bill whatever they send me in the coming months. I am happy that my contract will be over by coming September (no more upgrade in the future; no more mistakes!!!). Hope this helps you. Thanks!

I purchased a new phone for my sister from an AT&T store. The phone keeps going to safe mode. We went back to the store twice within 14 days and the manager would not exchange it. We went back a third time and the manager then said to call the 1800 number because it's under warranty now. We called the 1800 number for AT&T and they sent us a refurbished phone. But I'm paying for a new phone. They lied and said it was new. They lied and said they will send a new phone then they add a charge off over 600.00 because we are still waiting for a new phone.

I accepted a collect call from 20 miles away and talked for 1 minute. AT&T is not my phone carrier, so I received a bill for $48.28 in charges for this one call. 8.48 for the call, 25.00 account charge, 3.16 state tax, 6.69 universal connectivity charge and 4.95 federal carrier line assessment. I happen to think that this is outrageous.

I lost my phone so I wanted to activate an old phone to use temporarily. I had saved voicemails of my grandfather who passed away two years ago that I wanted to save. I was told to go into the store to get a new SIM card to activate the phone which I did. Before the card was installed, I told the AT&T employee that I did not want to activate it if there was any possibility that I would lose the voicemails of my grandfather that I have been saving for 3 years. He assured me that the voicemails wouldn't delete unless I physically do it myself. I was relieved and then he installed the SIM card in the old iPhone 3G and activated it. My voicemails were all there after activation and I was very happy. Unfortunately that only lasted for a few hours and when I checked later on that night all of my old voicemails were somehow deleted and I was devastated.

I started out with having Verizon many years ago. Their 2 bar 4g is better than AT&T 5 bar LTE. About 2 years ago my mom changed me to AT&T. I never actually figured out why. For the past couple months I have not been able to stream well and for the past week I have not been able to stream anything without wifi. Today I tested with my friend who had 3 bars LTE as well. They were able to stream the same video on Instagram within less than 5 seconds while I spent 5 minutes trying to but gave up as the video hadn't even started yet. AT&T is not very good at loading anything else either, the Internet is sooooo slow. I would recommend getting Verizon instead.

So after 20 years with AT&T I'm FINALLY finished with them. I've made it through the 9.99 scam they had few years back. Adding to bills through a second party. I been paying 10.00 a month for a service to an iPad I don't own for a year now. I've paid that and fought and fought over it. But stuck by with AT&T!!! Now last month my bill was scheduled for a payment being took right from my account. Just like the past two years. Well it didn't take it two months and I didn't notice... Yes my fault. Phone was shut off. Never has my phone been off in all these years. You think they will even talk about removing the rehook fee!!! I'm done!!! Worst company ever!!!

I haven't had any problems with this company but the only issue I have is my data usage is a problem. I used to have 10 gigabytes which lasted until my next billing cycle. But after a few months my gigabytes started running out, and I went over. I was charged $15 for one gigabyte they added. So I move up to 15 gigabytes and I have the same problem. I think that AT&T should slow down their data speed so that customers won't run through their data fast. I don't know about other customers but I'm on a tight budget and I can't afford to move up to the 30 gigabyte plan. It's too expensive. I feel that I'm not getting what I pay for with my data plan. I hope in the future that AT&T will resolve this issue and make their data speed slower so that customers can get more out of their data plan.

Worst customer service. Happy they received the $199 million fine. Each customer service rep can tell you something totally different and not responsible for their information. Wasted so much time on the phone. Management is the same. Same question, different answers. Will be looking at other cellular company now.

I signed up with AT&T in March 2015. First, I was not told by the young man at the store I was entering into a contract. Secondly, at 1 1/2 weeks of having their service my LG Vista phone began having issues. I, in a little over 3 months, was on the phone with technical support a minimum of 3 times per week (l spent more time on the phone with them than at work). I had 2 Replacement Phones sent to me in this short time; with the EXACT SAME ISSUES with each one.

I have been a loyal customer, moved and they do not have a tower where I live. After 6 months of trying everything to get service, I terminated. Now they want to charge me a termination fee for service I don't have!!!

The last 2 people I talk to in customer service they went above and beyond for me and fixed my problem. I couldn't be any happier. They deserve whatever good you have to give them. My name is **. Thank you.

AT&T won't send any paper notifications for your bill. All they will send you is a suspension notice that you will conveniently get the same day that they suspend your service. It's a joke and a way for them to make more money off of you by screwing you over. Their only saving grace is that they don't charge bogus fees like Verizon does.

My mother passed away in April of 2014. I had paid her bill in the past, and set up auto bill on a joint account of ours years ago. After she passed away (July 2014) I notified AT&T, and disconnected the phone in the now vacant house. I continued to put money into the joint bank account to cover a mortgage payment and other billing while I changed out the accounts. Last month, I closed the joint account, and later noticed a $65 deduction from AT&T from my personal account at the same bank.

I switched over to AT&T in January 2015. I went with AT&T because all these discounts were promised that would make my bill less than it was with Verizon. We are now in June. No discounts have been applied and I'm paying more than I did with Verizon. Why are these companies allowed to lie to people to get customers to sign up?!?!? Awful & Deceitful is what I think of AT&T Wireless!!!

I went in to an AT&T store on June 13, 2015 to upgrade a phone line. After spending over an hour waiting for service, I was told it could not be upgraded because AT&T never received my LG phone. Since I had the receipt from the post office, I was able, after spending more than 2 hours, to track down the phone that had been received in their warehouse on April 21, 2015. Because someone had not properly credited my account, I was unable to upgrade the phone at the store, which was 30 miles away. I spoke with a representative on the phone on June 15, 2015 and was told a phone would be overnighted to me. Since I was on vacation I was hesitant, but the representative assured me that if we accepted the terms of the email she'd sent us that the phone would arrive at our location on June 16. In addition, she included an OtterBox teal pink cover with a value of $40.

ATT changed my billing cycle in June. I paid my bill for June on the 2nd; now I have another payment on the 29 of June. So, the CS rep told me I would for have a July through December payment as well, which will constitute 13 billing periods in a 12 month year. Someone will get a bonus for this.

We had AT&T for over 5 year. The first 3 years were great - no problems. The last 2 years have became a joke. 90% of the time had no signal nor could I connect to the internet. Before we switched companies I look up all my lines to see what was under contract on my one was. We took our #'s with us causing AT&T to lock us out of our online account. Guess I should have screen shot the page showing contracts because after they closed our online account the 1 phone that was under contract was changed to a installment plan then they switched another line to being under contract. The only thing AT&T wanted to do was lower our bill - didn't care about the signal problem. I would not recommended this company to anyone. It has gone down hill and is continuing to go down hill.

I purchased a data and voice use in the Bahamas Islands. When the usage exceeded my purchased, I received several email notices to call AT&T. After 6 or more calls to AT&T, I was immediately disconnected. Only one call was answered by a voice, and then immediately disconnected. As a consequence of this FRAUDULENT CALL DECEPTION BY AT&T AND THE BAHAMAS TELEPHONE CO., I was billed $671. The HANGUP process enriched AT&T and the BAHAMAS TEL, CO. FRAUD FRAUD FRAUD.

AT&T has to be one of the worst companies, and here is why: I signed up for service in April and found that their coverage in my area was low (I'm talking 1 bar in over 70% of my 3 bedroom apartment) while their coverage map says good coverage. I called AT&T about this and their only solution for me after explaining my final hardship was to purchase a $150 dollar microcell. But on the bright side you get a $75 dollar rebate (issued as an AT&T gift card that can only be used at AT&T) so helpful right?

AT&T is ripping us all off. They charged me double on my internet and now say that it is 99 to 132 a month just for internet. I have been dealing with them since February and now they say that everyone is affected and that it is billing restructuration. Really, well I am not paying for your island retreat or your entitlement mentality. They did not even have anyone to talk to as they have so many calls,. They said they could call me back but could not promise it. WTH? SOMEONE HELP ME WITH ANOTHER SERVICE! PLEASE, this is crazy making stuff. They all tell me one thing and another says they do not do that, Then another tells me change your plan back and we will give you a cheaper plan. More than I have now. I pay 112.00 for home phone, no extras at all and internet only. No TV or anything else. HELP.

Holy cow, what a joke. It took over a year to change our office phone numbers. Then when they change our numbers no one contacts office to let us know the numbers have been switched. Guess what now? We don't have voice mail for our patients for after hours. So now it took an entire day speaking with AT&T off and on to get this corrected. Unbelievable, why did we want to change? Should not have done so.... What a hassle. The right hand does not know what the left hand is doing.... Horrible horrible.

When I pay my bills it is for the full amt. I have paid the full amt on the 4th of every month for the last 5 yrs. I always call and pay with my debit card. No problem. Now they have 2 numbers - one for wireless service and one for home services. I call, my home phone is not listed as one of the numbers I pay. When I call, I ask the rep "Is this the full amt for everything?" They say yes. I pay it. Then I have a past due of 53.05. I have to call 2 numbers to pay my whole bill! WHAT? Their billing services are based upon TECHNICALITIES. Meaning whatever the problem? They are never wrong. Sort of like a double edged sword! LOL!!!

I've been a customer for over a year and every single month has been a bad experience from overcharging me some ridiculous reason to saying they didn't get a payment (letting me know months later). I've paid every single month with these thieves!! & their customer service is so rude and horrible! Save your money. Go elsewhere!!

I was with AT&T for DSL service for about 3 years. They charge $54 for very slow speeds, so I maintained a 50% promotion at all times--so it was essentially $27. You have to call back every few months and threaten to cancel. My other option is Charter for $40, but I don't care about speed, I care about price. And let me tell you, the incompetence of customer care and hours spent on the phone was probably not worth $13/month. Their automated system used to a nightmare and would even frequently hang up on you if you tried to skip over it, it acts as a guardian to keep people from reaching a person. After 5-10 minutes of dealing with it, there was a minimum 20-minute hold time. Both have recently improved. That's the background. I want to complain about my latest issue that led to me cancelling service.

Each time our (meaning me and husbands) phones broke -or - became obsolete... we received NEW updated phones from AT&T - several times NOT realizing we for suckered into ANOTHER 2-yr contract. Have been with AT&T for approx - brace yourself - 16 YEARS :(. Monthly bill AFTER 20% govt-employee discount: $130 for two lines, each line with 2 gigs data. Will PAY 4 OWN phones!! So as NOT 2 be suckered into yet ANOTHER 2-yr contract.

AT&T acquired my original provider and from the moment the service switched to AT&T I didn't have service at my work location. Called for 10 months with the promise that would work. Been through the same troubleshooting over and over again. Tired of being pushed around so I could pay another month of my bill without service. Filed a complaint with Office for Dispute Resolution and the summary of a 30 minutes conversation is AT&T is doing nothing wrong and is pretty much my fault for not looking for another provider. They don't owe me reimbursement and they cannot guarantee I will ever have service. Go look for another provider? Big companies in this country believe they are above the law and they might be if they are allowed to treat people like that!

I was told my contract would be ending on X day. The day I switched over my service to another company on X day. FINALLY, I would be able to be free from a company that jacked up prices AFTER joining their plan, giving me no choice but to pay an extra 40 dollars per month. Finally, I would be able to get away from being nickle and dimed with no explanation. This company was crap from the beginning. When we first got our phones, it took 2 weeks to sort everything out because some idiot "accidentally" signed us up for a much more expensive plan. Gee, I wonder how fat his commission was? After multiple trips to the store to talk to hung over employees it got fixed. Then at the end of my contract I check the day, double check ATT, and pay my last bill.

I have been with AT&T for over 15 yrs. My current plan was the shared data for family of four. I upgraded all four lines at the same time with the 2 yr. agreement. The next day I received a text saying there is going to be an additional $40 charge per month per line because I did the 2 yr. agreement instead of the NEXT upgrade. The AT&T agent told me to take the phones back and sign up for AT&T next upgrade and then I can pay an additional $30.00 a month per line for the next 24 months and then I wouldn't have to pay the extra $40 a month per line. Why in the world would I pay 30$ a month for 24 months when I could pay 200$ for the phone as a one-time fee. I asked her to change my plan back the way it was since I signed another 2 yr. agreement with them.

I called AT&T. in April 2 months ago to have my DSL line rebooted because it was blinking. I was told that I needed a new U-verse service that took apart my bundled phone, T.V. and internet. The technicians needed to move my computer area, drill holes in my home. I had to plan several 4-hour windows of service time to be home around my schedule. I have dealt with compromised internet and got extra protection from hackers and now two months later my wireless internet goes down and they come to fix it, in the process my landline goes out and they can't fix it. This is the only line that I have chosen to use for my family safety with my children being home for periods of time while I'm at work.

AT&T is getting like a roadside carnival sideshow. First I had a 5 line plan. We had 2 gigs per line. I never use data. My flip phone finally gave up. The AT&T store sales gal **, says we have this new 10 line program that has 10 gigs all can share. Then pulls out this Galaxy 2 tablet for $199. I don't need a tablet. She says "hey it's only $10 a month." So I say ok. Months later (bill is auto pay) after I have given friends and relatives a phone I find out that my $10 a month that I had been paying on the 5 plan jumps to $40 per line. Had she told me the truth, I still would have done the 10 plan but NOT gave 5 for phones away. So my $50 jumped to $200 a month. At no time did she mention that the past $10 was going to jump. By throwing in the tablet which is only $10, I was duped into thinking all the phone lines were also $10.

I got letter from collection agent on April 15/2015 AT&T telephone bill from April 2012. I know I don't have outstanding bill but they came up with this $58.65. They do have poor management. Made phone call to verify back and forth, spoke more than 6 person, finally they told me "early termination fee." Told them why you didn't send it three and half years ago. Told me they don't know. That is poor management. I don't recommend AT&T for any services. I pay them $58.65.

I started out with AT&T probably around 2 years ago. The first year, even though my cable went out quite frequently, my bill was how much they said it would be. Then came the end of the honeymoon period! I was sent a free movie for being such a great customer. I knew better than to use it, and sure enough when I did, it was not applied to my bill and ever since my bill has seen just about every amount. I have had to call nearly every month to see why my bill is what it is only to have representatives claim that they want to help me and make adjustments to my account that I think is helpful, only to call back the next month to someone else saying something completely different! I want to be DONE with AT&T!

First of all I have had numerous bad occasions with at&t… from sending phone back in and they claim they didn't receive the phone and was charged on my bill for the phone only to find out a couple of months later and a lot of phone calls made to them that they had the phone after 6 months. They also have scams going on to where you get the contract with them but you are use to having a discount on the line. They never told me about the next plan. If I wanted to keep my discount I would have to be on the next plan.

Make long story short... When I moved to my new address, I called them several times to confirm that they had cancelled my service in old address. But after one year, I finally realized they still charge me with my old account, then I called AT&T customer service on January, 2015. Someone told me my service was ended on Dec, 2013. They will sent me a check with the reimbursement.

My recent and most unbelievable situation was the following: I had a Galaxy S3 and my contract due in 7 months. I wanted the new Samsung Edge 6 and tried to buy it from AT&T without using the Next program. In my account I have 5 telephone lines and the internet and that's why Next wasn't an option because everyone knows the total of every invoice and a change of numbers would be a problem.

I thought I had lost my internet service with Clear so I started checking various providers about new service. I decided to go with AT&T. The next day my Clear service was running fine so I contacted AT&T to cancel. This was within the 3 day window allowed in Texas to cancel a contract! Then the next day, I received a package from AT&T that contained their converter box then 2 days later a tech from AT&T came out! I answered the door and told him I cancelled so he left. I never did nor did anyone else ever activate service with AT&T. This was showing on my credit report with all three credit agencies but after being disputed and removed with all, what started as $93.00 went to $83.00. Then today when I checked my report, Equifax and Experian are now showing that I owe $8.00 plus change.

I've had AT&T for 9 years now. Never an issue with customer service, but then again never really needed it. The phones work everywhere you can imagine and paying the bills has never been a problem. I have a 200MB data plan (old grandfathered plan) and they send alerts to your phone and your email to let you know when you've reaching your limit so you can cut yourself off.

After spending endless hours on phone with AT&T, I finally disconnected our service. I trusted they would give me correct info when I called and they would give me best plan suited to my needs. Cut a long and stressful more than a decade as their trusting customer came to realize money was added to my bill We didn't know about. Their staff are not on the same page with their info and things don't even have to be explained to you for them to charge. Very angry and disappointed.

Last Tuesday I called at&t customer serve to switch one of 3 accounts (6 months left on contract) to t-mobile and the other 2 (both off contract) to another carrier. We were on a family talk program that was outdated and cost $226/ month. After talking to customer service, they switched me to retention. The rep said they wanted us to stay with at&t, could upgrade our plan to mobile sure for 2 years, and would give us a guaranteed price of $145 per month for unlimited talk and text, plus 6 gb data and rollover. Additionally, they had a prompt for an iPhone 5s at $149. We were told we could upgrade at Best Buy. We were to use one of the two off contract phones for the upgrade on my son's phone.

First of all I have been a customer since 2007. I have 5 phones on my account and an additional for family on another family plan in a different state. I fell under some hard times with my job and other life hardships and now I am employed and trying to catch up but have always paid my bills. I have 3 phones of payment installments and I am being charged for 4. I have been trying since November of 2013 to explain this but none seems to listen. They listen only to get me off the phone and then continue to bill and over bill me. They have overcharged us for the insurance, charged us. Has a bundle. They denied and cancel the one number the bundle happens to be on because they claimed it had 2 issues only it really had 1. There has at least been 22 dropped calls every 2 months and poor customer service consistently.

I had lost my phone in April while hiking in the woods. I made a serious attempt to find it by driving 75 miles and, using a tracking app on another phone, try and locate it to no avail. I immediately went to the AT&T store where I had bought it. I was told by an employee that I would have to pay $150 on the insurance to get a replacement but that it would take a couple of days. He went on to say that, if I wanted, I could upgrade my phone. I was assured that I would not be responsible for the lost one.

I had interrupted my service while being abroad for 4 months. Upon return I called AT&T to reactivate my original unlimited plan. The agent made a mistake and put me on a cheaper plan. I realized this when I got my next bill with a $200 charge for additional talk time (how is that fair pricing?). Fast forward and many phone calls later AT&T reimbursed me for the additional talk time but insists I have to pay for changing my plan from the one mistakenly selected by the call center agent to the one I was supposed to be on. Instead of explaining to me how they justify me paying for a mistake one of their agents made the manager gets rude and condescending. I'll pay the charge and just be done with AT&T. Not worth the hassle & premium if other carriers offer the same or better services at much lower rates.

I called to discontinue my services. I was asked to provide some code and security question, never recalled setting one up. She tells me I need to go and provide my photo ID personally to AT&T store. I proceeded to explain I am out of the country and was there something else I can provide to verify my ID. AT&T's employee started raising her voice tell me how would I like it if someone call and disconnect my service and continued to repeat this over and over. I told her she was being rude, I will be recording my conversation with her, and I am requesting someone else to speak to, she told me because I was recording her she was "I am done taking to you," and hung up.

The AT&T truck was in the neighborhood. They disconnected our TV, house phone and internet. We have been without for several days with no solution.

Tried called the store and was put into a constant loop that never ended until they stuttered and said they didn't understand and hung up. Called 10 times and same result. This is a phone company that never picks up the phone and doesn't know how to set up a auto-phone system. Then called the 800 support line and twice for 18 minutes did the same thing twice trouble shooting and twice the tech asked my phone number and promised to called back if we lost contact and twice cut me off immediately after. Horrible Customer Service - oh - No Customer Service. I am going in on Monday to get a refund.

To be fair, I need to say that my experience today wasn't the worst one I've ever had with customer service, nor with AT&T. However, it IS an example of a problem I've encountered routinely with AT&T, as well as a few cable and/or satellite providers. So, it's getting down to last straws. I own a (very) small business and was sold an AT&T Premier group plan 4 years ago when we first opened. I've been with AT&T since 2004, except for a brief hiatus. Recently, one of my original business partners decided to leave. We parted amicably and he took his wireless business and phone number (which he'd had for many years prior to our partnership) to a competitor.

The worst I mean worst service ever in the world. Been helping my mother and father with their internet and never would I ever recommend anyone ever to this company. I had called over 10 times in one month with nothing but problems. Being on the phone for 3 hours at a time. Even speaking to tech support and supervisors didn't help. All this trouble just to upgrade to the faster internet speed in our area which at the time is 3.0 which isn't very fast!!! Everyone said they would solve this and on day 4 it still isn't solved. So guess what, I switched services!!! Goooood bye AT&T and I got them what we have and never had issues with (Charter) the best internet and fastest! Can't wait so they can finally enjoy stress free internet. A very frustrated and unsatisfied and never again customer!

This started in 2011. I had them combine my internet and cell phone bill. They tell you it can take 3 billing cycles to work and to call to get the amount due. I did. I paid what I was told was due. They disconnected. I asked why. It's because I never paid the full amount. I had to pay $40 per service to turn them back on, plus what they then claimed I owed. The next month, my cell was off again. Same reason given, another $40 do I thought. My internet was never turned off so there shouldn't have been s reconnect fee. Wrong. They charged me $80 again. Why? Because they "should have turned it off." I cancelled everything. This was a total of $160 they virtually stole from me.

I was quoted a price of $99 a month and has never been that price. But I am so sick of listening to the BS of all their excuses that I am done. I was told by the lady on the phone straight up it was a variable rating that I did not sign up for. I had the same issue with my AT&T phone. Sick of getting ripped off. Will never use AT&T again. I did not sign up for a plan that changes monthly. Who in their right mind would???

I met the lady in the store on the 30th. I am not disclosing her name because I still hope AT&T will resolve my issue. Today 06/05 a technician came to my house to Install the AT&T box. And to our surprise we saw that we are not getting the Indian channels as promised to us by the lady for a certain price that she wrote on the list of channels sheet. Now my wife calls AT&T customer service to claim those channels and they are telling us to pay extra. Also they told us that we do not have proof that she told us that. Should we take a recorder each time we talk to the rep at the store.

Thank God for services like consumer affairs. Too bad this review will do nothing to repair the broken kafkaesque customer service void created by AT&T. I called them to unsuspend my account after receiving over $500 in international service fees. A fee I didn't think was fair personally but I wasn't even going to contest this, knowing already that my complaints would fall on deaf ears. I was calling simply to unsuspend my account, using the number texted to me by AT&T. What this led to was a series of automated menus that ran in a literal circle. After pressing the appropriate key for my issue, I constantly would arrive at the menu I had started with. When I somehow fell out of this absurd cycle of menus, it was only to arrive at the "international provisions center" whose hours were 8-midnight.

I have been an AT&T customer for years. My husband used to make International phone calls with calling cards with his other company and never being charged for it. Not even taxes. This year he did the same thing with AT&T. He made an international call with a calling card with his phone because he does not have access to international calls, he couldn't have direct access to those calls. I witness that, but it turns that we were charged 80.00 dollars for the call he made. I called AT&T and talked to 2 representatives. They said that AT&T does not support calling cards. My question was how in the world and why the international calls went through if that particular phone number does not have international call access. We paid 10 dollars for that calling card and now we have to pay AT&T.

My Iphone 6 plus was stolen last Friday 5/29/15. I immediately called to suspend my phone and file a claim. On Monday Asurion says my claim was denied because they didn't have record of the device I was filing a claim on. The last phone they showed I had was the iphone 4s I told them I upgraded last November. They said I needed to contact AT&T to update the records. So I called AT&T and they said to fax Asurion my proof of purchase and start a whole new claim & everything should be fine. So I did on Tuesday. Wednesday Asurion informed me my claim was denied once again for the same reason. By this time I was livid. OMG!! I pay for insurance and cannot get a new phone.

Horrible unorganized customer service. It was a very simple task. We just moved in and wanted to start our service. We did it once online it didn't go through and we were hit a hard inquiry! Second time we called made the whole process with the agent and gave us an appointment for set up. No one showed up. We called and they DID Not HAVE any of our info again!!! After being hit the second hard inquiry. They told me we need to redo the whole process!!! We tried to talk to a supervisor we weren't successful. Horrible start. We will go with charter!!!

I keep getting phone calls from AT&T on my home phone. Automated message mentions some account number, which according to them belongs to me, and asks to contact them ASAP. First of all, I don't have an account with this company and never had. Second, when I call the number it's also automated system, which prompts me to a menu which notifies me that my account balance is $250 and asks me how I'd like to pay. I tried calling other AT&T numbers, but people who work for this company are unable to help me since they need to know what kind of account I have. As I mentioned above, I don't have any; thus they can't help. I'm getting really frustrated. They're calling everyday and there's no way to stop it!

I mailed in my previous device with the label provided by AT&T about one month ago. After getting AT&T message about not receiving the phone, I called AT&T service and the conversation was very unpleasant. AT&T customer service raised his voice on me and kept saying nothing can be done. AT&T ask the customers to send in their phone with the label provided by AT&T, but there is no tracking number on the label. Now the phone is missing, customers were left with no resort but getting charged $222.97. This is not right and I know I am not the only one who got the same problem.

My complaint involves fraudulent practices of AT&T wireless. A particular practice is by deliberate design when something with identical facts happen twice. It cannot be random and coincidental employee incompetence. I have been paying insurance for almost ten years, and more specifically on iPhones for almost three years. AT&T solicit premiums but no longer honor claims. Since this exact thing happened in the late fall, when I looked to give my son-in-law my iPhone (because his broke) I transferred him into my plan, bought myself a new phone and gave him my phone. He could not get a replacement when his broke because he was under my daughter's plan and she didn't have insurance and when they fought among themselves she shut off his phone. They have kids, my grandkids, and they must be able to get a hold of their father in an emergency: hence my involvement!

I used AT&T mobile phone for a couple months then I cancelled the phone because the monthly charge is too expensive. After I called to cancel the phone, the monthly charge still showed in the bill for the line that I cancelled for 3 months, I didn't notice about this. When I figured out that it's overcharge then I chatted with AT&T agent, she agreed that it was AT&T mistake so she refunded immediately 2 months and told me that 1 more month will be processed within 24 hours. I waited 24 hours but nothing happened, so I chatted with another agent, told about the situation but this agent refused to refund for that month. I show her the log that I chatted with another agent who told me that another would process within 24 hours. But she didn't take any action, just told me that the bill was correct, it cannot be correct because the bill is advanced payment.

I recently had a terrible customer service experience with AT&T. I canceled my TV service with AT&T and switched to Directv because they had a better offer, but I wanted to keep my existing Uverse internet service with AT&T. After making several phone calls trying to explain the recent situation I was able to speak to the world's rudest supervisor who would not provide her first name (** is what she provided). When she answered the phone she immediately had a rude disposition. I asked her if she could pull my previous calls and she could not. She was very unwilling to help or rectify the situation. She stated that AT&T had tried several times to "retain" me as a customer but since I was not keeping service with them there was nothing she could do. I stated that I wanted to keep my internet service but I did not want the TV and I had made that clear to her and she still was not willing to cooperate.

Terrible service... on March to cancel the account since the bill was too high. In order to maintain my account they offer me some discounts. My account supposed to go from $220 to $160 per month, that's never happens. When I receive my bill I call at&t and a supervisor promise me to call me back. Never call. A week later call again like that more than 4 weeks every time spending an hour explaining my situation. My last call was last friday the 5/29 and they told me that in order to fix my situation first I have to pay and then they can fix. I didn't agree with that since I don't agree with the bill. How is possible that they can charge me whatever they want and I have to pay to fix.

They were very rude to my grandmother when I took her in to get a new phone. Like most older people, she had questions and it was clear they didn't want to make time for her even though there was only one other customer in the store. I was so livid with their lack of professionalism, I took her to a different cell phone carrier. To top it off, they overcharged her for two years. Obviously they take advantage of older people. It's disgusting. Had I known she was being taken advantage of prior to her end of contract, I would have spoken up, but I didn't see it till it was up. 250 dollars a month for one cell, with data--that she didn't need--is absurd. And of course, I can't contact corporate office. They truly do not care about their customers.

Absolutely impossible to talk to a human being. Automated service is pitiful. Sorriest customer service ever!! Phone still out of order!

I was promised back in April my bill would be $50 a month. I kept checking the online status to make sure they kept to their promise. It never reflected the discount for the cable as promised and the bill kept showing at $70. I contacted AT&T about this on chat 6-7 times. The first 5 or so times they told me to wait a day or so and it would show up. The last two times they told me I had to contact AT&T by phone to get it permanently fixed. I finally got the time to call today and both the Agent and her supervisor said they could do nothing and that all the previous Agents were wrong, that they don't give discounts on basic cable and that the only thing they could do was up my bill $7 for a bigger "better" cable package.

I am member of AT&T and they are offering free McAfee antivirus software. When I tried to download it, McAfee gave me a serial number with 25 number as pass code, I tried several times but did not go through. I need to find another provider.

I would give this store a zero if it was at all possible. Every time I go to this store I am cheated and lied to in some way. I have been overcharged, signed up for things I haven't asked for, and treated to condescending attitudes. A perfect example: one year (12 months) after I got a phone there and ended up on a Next plan that I didn't ask for, I went in to change it because the phone wouldn't hold a charge. I was told that I would have to wait, I was not yet eligible for an upgrade. However, in a six months I could get any phone I wanted. Now understand, if I was on the Next 12 (upgrade in 12 months), it means I was paying the highest possible monthly cost for my phone. Instead, I should contact AT&T online because my phone was still under warranty and they could fix it.

AT&T has been non-supportive in stopping harassment of employees using FMLA, STD. A lot of employees have lost their jobs due to managers not following up and getting the correct information to the employees. It is frustrating and unfair. The other concern of mine is the harassment of a Muslim who has endured being ostracized, harassed due to disabilities and her religious practices. I have, along with others, watched how members of management have attempted to make her feel as if she is a burden to the company. Everyone has their breaking point. I just hope I am not there when it comes...

Not happy with AT&T every I was promised to charge 110+ tax that will come out to 120 but always charged 140. Last month they took out 180 from my account without letting me know and when I called they gave difference excuses and did not refund my money. It happened quite a few times. Cheater company.

We've been with AT&T for years and been loyal customers. We have six lines and the bill is always under $400. Lately we upgraded 2 lines and they nearly charged $200 for that! Not only that they magically added almost $200 that we haven't fully "paid". Strange how we called prior to this situation and NEVER did they mention we were behind. We call AT&T Customer Service and they laughed in our face and were EXTREMELY rude. Still battling them with the injustice they are doing upon us.