AT&T Wireless Reviews

I have wasted so much time in dealing with them, they kept me waiting and bounced my call back and forth to whoever is responsible. I even faxed them the copy of my bank statement showing the ATT payment deductions. This situation is stressing me so much. Please help me. I don't know where to complain. It seems like ATT is not taking this matter into consideration. Please help me. Thank you very much. I hope to hear from you.

Anyway, I finally cancelled at the beginning of Dec 2011. I had paid my bill already so I received an updated bill saying I had $19.30 credit in the middle of Dec. I waited until Jan 9 to call for my refund and was told they would process it and send it out within 2 weeks. Ten days later, I receive another notice lowering my refund amount by $1.00 for an early termination fee. It irked me because I had no contract and I thought if they charge everyone $1.00, they are making millions on that. They rescinded the $1.00 fee and I asked how much longer till my refund.

Anyway, this is where my hell began. I got switched 4 times and the last was supposed to be a supervisor named Terry. He told me my billing was in the Investigative Department and they felt that I was not owed the full amount of the money. I asked how much they owed me and he could not say or do anything about it as they were investigating. (I could not believe they are investigating $19 stinking dollars). I asked him if this meant they will be billing me for more as all my transactions seemed to up the billings. He could not say. I even asked if he would take a bet with me that instead of a refund I would get a bill. He laughed because he knows but doesn't want to say.

AT&T sucks in their customer service and billing departments. They know nothing, see nothing, hear nothing and are just plain evil. Do not get sucked into this company as you will be living in a black hole. Just read some of the other complaints and know they are all telling the truth. For a big Corp. they are the worst. Good luck to all the others.

After extended debate over the phone, they terminated the service and was sent a refund for $44.52. Now a month later, I received another final bill for $120! This is supposedly for ending the contract early. I have been disputing these charges for days now. I do not have a verbal or written contract with them. I just don't know what to do at this point. I am afraid they are going to send it for collections and ruin my credit. Any suggestion please?

When I agreed to allow AT&T to switch me to a faster internet speed, I had no way of knowing the line would not support the faster speed. However, during the 5 month period from July 2011 until December 2011, I was basically without internet service between calls to AT&T technical services to get me back on line. However, as stated earlier, the connection would not hold. All I want is to be fair and equitable as I would hope AT&T would want. There is no question that AT&T caused me this problem. It is unfortunate that it took 5 months to get the problem resolved, but it is certainly not because I didn't make an effort. I did not receive the service I paid for during that 5 month period.

Consequently, I believe I should be credited with the $38 internet charge for that period which amounts to $190. The time I spent on the phone talking to technical representatives, plus the cost of a new Motorola AT&T modem, which in the end I did not need, coupled with the aggravation of not having internet service for 5 months, amounts to much more than $190. Today is January 16, 2012. It is a holiday for me. I spent over an hour this morning with AT&T. I talked to 5 different people. I was disconnected once during the transferring call process only to have to spend more time making this appeal. All AT&T representatives were very nice and the gentlemen this morning gave me a $40 credit for the trouble I have had. The bottom line from my standpoint is that AT&T contacted me and offered something they couldn't deliver. It comes down to what is right and what is wrong. I believe the right thing is for me to receive $190 credit on my bill for AT&T's mistake.

Apparently, they have so many complaints they have created a "special complaint section" to painfully funnel you to when you call. The customer service rep there is very rude and short. He could care less how long or how loyal a customer you have been. He talks over you and offers to cancel your service as long as you pay all the penalties! I told this Bob that my gripe was not against AT&T's right to limit high data users, but I paid for 3GB by their own billing standards and I should be allowed to use this amount without the throttling penalty. Bob was so rude as he stated I could be expected in the near future to be throttled at any arbitrary data use AT&T felt like. He specifically said it could be the first 150 MB as he chuckled. Again, he offered to cancel me or to place me on a scaled plan, basically strong-arming me to relinquish a plan they used to entice me to sign a contract just two years earlier.

I am sure this will be litigated via some class action because it is so overtly wrong. I usually do not sign into class action like these because only the lawyers get any return. In this case, however, I will drink my free Starbucks Latte purchased with my coupon awarded from the class action and I will toast the law firm who won 785 million in damages from AT&T. Good job AT&T.

I still have a hole in one outside wall that when the installer drilled the hole, he damaged a toy box and the trim in the house. The installer then did not use the hole he drilled. When installing the dish, they were ask not to install a dish on my brand new roof but he still installed it on the roof. All these problems were caused in there attempt to install internet and satellite tv service. When the installer was finished, I refused to sign his paper work. I still do not have internet service which after six complains they still charge me for.

Well, on December 29, I called the phone numbers 1877-999-1085 and 1877-999-1083. The person who answered transferred me, put me on hold, returned after a few minutes, and finally listened to my story. Again, I was put on hold, she transferred me, put me on hold, returned after a few minutes, and finally listened to my story. And the customer representative explained that the amount of $149.00 was the visit of the technician in my house. I immediately responded, "What technician?" It was my husband who installed the new system.

I requested the representative to cancel my account. The customer representative asked me why. I explained the problems: overcharged internet service, digital voice not ordered, and no difference between my previous service to the new service. The representative offered help to check what's going on, and after few minutes, said the charge was high because of the technician's visit and installation which totaled $149.00. I immediately responded that my husband was the person who installed the new system.

The representative again put me on hold, and when she was back, she said she would request the cancellation of this amount because it was a mistake, and I have to pay only $87.63 plus $5.00 if I pay by phone with her. I agreed, but the representative told me because I had and I have an excellent payment history, she would not charge this 5.00 fee. I paid $87.63, and I requested the confirmation number. (Paid 12/30/2011 - 1:11 PM)

U-verse internet charges (correct charges) 48.00

What kind of joke is this? First, the customer representatives are playing ping pong with customers and others to get rid of the problem, because people think that by speaking accents, they were going to intimidate and silence without complaining. I'm not illegal, and I do not have to keep quiet. I have to denounce the lack of professionalism that was representative of this lying. I was deceived, disrespected, cheated and stolen from without the slightest sense of ethics, subdued the ability of the client. How many times this has happened to other people?

As is always announced in advance of any conversation by the attendant, AT&T's entire conversation will be recorded for quality control. Please check who was the representative who helped on December 30, 2011 with the confirmation number somebody signed the ticket. I've lived in different countries, and it is the first time I felt the violation of my rights as a consumer with regard to the lies and deceit when I was just asking for a solution.

I've had no luck speaking to a "true" manager at AT&T and would like to file a complaint. I will appeal for somebody in high position. I have my cellular phone bill with the numbers I have been calling. Just one call lasting 69 minutes is ridiculous.

I am outraged, infuriated, and disappointed! On January 12, 2012, I called in to check on one of my lines. This is one of four lines that I have under my social security number. As an owner of a home-based business, I took this line out over eight years ago. I often assign it to my pre-diem worker. I allow them access to speak with customer service to question and clarify any charges that are unfamiliar to them. However, I am legally and ultimately responsible for all four lines. I set all four accounts up with my email and password.

At some point in the past, the person who has my 305-** line was allowed to change my pass code and email. This person, Tara **, is no longer associated with me or my business. Yet, when I called in to terminate the services, I was flabbergasted when I was told that I was locked out of this account. Apparently, Ms. Tara had been allowed to change all of my access codes and place them under her control. Even with me repeatedly questioning each of the rep as to how someone with no SS number on file with A&T and no verification of my personal data could be allowed to usurp my data on file and without any verification from me.

I spoke with Shelby who also told me that I could not have access to my account. After getting nowhere with her, except a robotic reply, I asked to speak to someone else.

I spoke with Antwan. I again explained and identified my self. I got nowhere with him! I asked to speak with another rep who would hear my issue which I thought was quite simple. I am the account holder. After all, AT&T has my SS number, DOB, mother's maiden name, and my pass code. I was transferred to Cindy; still to no avail.

I am infuriated by the time I asked to speak with a manager. I next spoke with Kerry **, the manager. I again encountered barriers and robotic excuses. It was as if the thief had more power and control than me, the AT&T account holder. I was told by Kerry that I was still responsible for the phone service, yet she would not go in and switch my AT&T service of 305-** back under my access. Finally, I demanded to speak with Kerry's manager. Her name was Amanda, the Resolution Rep.

When Amanda contacted me, she had been briefed by Kerry. I again explained this bizarre incident and the fact that a person was allowed to change personal contact data without any insight that AT&T did not have her personal data on file. How could this be?! This is a living nightmare. This is a hell of a deal that someone could just switch out the actual account owner's information and replace it with their own when it was not their credit that was used to be worthy of ownership of the service.

With all due respect, Kerry did seem to listen and empathize. She asked me many critical questions which verified who I was. I gave her my account number and Ms. Tara's email. But because I was not able to give her Ms. Tara's pass code that she had changed from my account pass code, I was still denied access to my AT&T phone account.

This is absurd! This account is my account! I should not have to be put through this kind of duress! Did the AT&T reps put Ms. Tara through such a grueling ordeal? I was told that Ms. Tara did not have to verify my personal identification data. Did anyone ever vetted this person to provide my personal identifying information to make such change?

In the end, I got nowhere with Amanda. I was told that she could not do anything more, because she had no way of identifying that the person she was talking with is me, Yvonne **. What? Does that make any sense to you? Even when a person call a bank, Social Security Administration, or the IRS, they have ways of identifying the person on the other end of the phone. Here we are talking about a phone, not one's taxes or benefits! I am baffled and disappointed with AT&T!

I spoke to Dedra ** on Jan 12, 2012 who refused to assist in the matter stating that I have used 2GB of data of my unlimited plan and that’s why my connection is being affected. I requested a copy of my signed contract which AT&T stated they cannot provide, as well as maybe any credits that they can give me to accommodate for which AT&T has refused. AT&T has failed to provide me with a reasonable explanation as to why I am being targeted by them. My understating is that current AT&T data plans limit at 2GB of data per billing cycle. So, if I have an unlimited data plan, and have only used 2GB of data, then why is my internet connection being affected?

Thank God we have more than one phone line. The lady from AT&T had him download an app on my business computer and then hook his phone up to it to see if doing this would help fix his phone. Did not work. So, after about a week of going back and forth and spending a lot of time on hold or with different departments, they said we needed to send it to the warranty dept. We did. They sent us second phone. Another phone. A re-furbished phone, same kind. It lasted 3 days. It sat on my desk trying to charge I guess. It never worked or even charged up. Would not even turn on. So, they sent a battery. Still did not work. Then they tell us we need to send that one back and get another one, of the same kind of course.

Okay, we sent phone number 2 back and they send us another Galaxy. Phone number 3 works fine, but there is a very unhappy ending. They tell me that phone number 2 (the one I had for about 3 days and never worked) had water damage and the warranty does not cover water damage and they will be charging my account $350.00 for a fee. The phone never was near water. They sent phone number 2 back as if to say, "See the tiny little pink stripe on the very edge of the corner of this square white piece." That’s how we can charge you for water damage. Well, I know the rules of **. I was about to lose it to say the least. So I sent the phone off to Samsung. I told them what it was doing and how AT&T was saying there was water damage. Samsung sent me a call tag for phone number 2 (free shipping both ways, second day air). They had it back to me working like new in less than 5 days with an invoice marked “no charge for repair.” Bad power board was replaced.

I have been having problems with this model and it is under warranty. This is where I call ** on AT&T. But they are still going to charge me for phone number 2. I wanted to give them the 3rd phone they sent me back because I did not want them calling me a liar about phone number 2. It works great. I have had no problems with the phone. Phone number 2 is the one my son has been using since Samsung fixed it. So now I am being charged for two phones. AT&T will not take phone number 3 back. After using my outside voice on those dumb ** customer service reps and warranty department people from another country I can not understand half the time, I am still fighting with them over this phone.

I don't know if many people have had to go through this between having to be on hold for hours at a time and then take time out of work to go to one of the stores and watch the kid there be on hold for another hour. I tell you what, I wish they would drop off the face of the earth! My God, I could have gone to Wal-Mart and bought a brand new phone that would work for under $100. If that damn thing went in the water or got wet I never would have sent it in to AT&T. I would have bought a new one on eBay or something. The point is Samsung fixed it at no charge and stated that it was not water damage. But AT&T will not give me a credit or take the phone back. I can't afford to pay that kind of money. I call ** on them and then some. I am not paying for that damn phone!

I will have my service turned off for my business and home this month and switch to another company that actually gives a ** about their customers. I am done with that company. If that’s what you want to call them. I should have done my home work on them. As far as I can tell, now they are the worst in customer service and the worst in their network coverage. My business is less than 10 feet away from a tower and I can't even get one bar on my phone. Really. Oh, for your information the girl at the store told me if a phone ever gets wet and that white strip turns red, just take a Q-tip with some bleach on it and wipe it. It will turn back white. Really!

The situation: On December 30, a friend who was staying a few days wanted to connect to my internet service. The network password I had been given by ConnecTech on the 12.04.11 contact showed as invalid. Through an automated system with AT&T internet services, I was given a new password which also did not work. Between 3pm to 4pm EST, I contacted ConnecTech (866-470-4367) three times in efforts to resolve the situation.

The problem: On the first call to ConnecTech, after I had explained the reason for my call, the technician questioned the status of the lights on the Gateway modem, to which I advised all were lit green. The technician was persistent in verifying the lights were green. I again assured her they were and that I was only requesting assistance with a password for the purpose mentioned above. I questioned the technician if she would address my specific issue to which she said she needed to troubleshoot the line. Again, I explained there was no problem whatsoever with the service during which the technician overspoke me. All of a sudden, the line was dead with dial tone soon to follow.

I called ConnecTech again. The gentleman who answered the call couldn’t get past my billing telephone number, repeatedly advising me he could not understand me. Having worked for years in customer service positions with AT&T/Pacific Telesis/Bell South, I know the importance of speaking slowly and clearly. Such was my speech with both calls. The technician kept saying he could not understand me and not that he couldn’t hear me. Once again, all of a sudden, the line went dead.

I called again, listened to the recorded menu options, and was able to obtain a new password. Unfortunately, that password didn’t work either. When I called again, I reached a third technician whose name I couldn’t understand because of the thick accent and who couldn’t understand me. At this point, my friend, who had simply asked to have access to my internet, told me not to bother, so I gave up and hung up the phone. ConnecTech proved to me they cannot provide the service as prescribed.

The predicament: I venture to say that the problems I incurred were due to lack of communications between myself and the ConnecTech employees who spoke extremely broken English and had trouble interpreting my English.

Customer service in AT&T is the worst. Every time I call, I get long menu that does not get me anywhere. I want reimbursement for the time I waste on the phone line calling AT&T.

An AT&T representative stated, “We will put a block on your long distance calls if you don't pay this balance.” I stated I want that because I refused to pay them again and I had a cell phone and didn't need any long distance service on my telephone. When I had made contact to NCO Financial services, they told me they no longer handle this debt and it was sent to some other debt collector. When I had contacted the second office, I was told this company was no longer in service and I couldn't reach anyone at that office.

I made several attempts to see if AT&T still had the block on my phone in the mid-to late 90's and the block was still on my phone and the block was still there. In March of 2011, I checked the block again and called pre-paid legal service which is long distance. I stated to the person whom took the call that I would hang up and call her right back on my cell phone, not knowing that this block had been removed (see March11, 2011, billing date statement). I had begun searching for other statements and had a few other statements with charges. I noticed that AT&T had placed higher figures for long distance services than the March statement and I hadn't made any calls as you see listed on these statements sent with this complaint.

I have sent the money they demanded, and feel, since this phone was stolen, and International calls were the reason, which in over 10 years with them, I never once had any roaming or International calls, there should have been obvious irregular activities. In more than 10 years with them, I never had a bill in excess of $100.00, and an average bill of $65.00 or less. Anyway, long story short, I am paying off my credit card for the remainder of this bill, and would really like to recover any of the $998.00 back, which they have collected. On my later calls to them, they were rude, and informed my wife that these charges may go to collections at anytime, even prior to the amount being due.

Finally, one rep actually pulled up the shipment with tracking number and the name and address. I asked her why they allowed a person to do that without notifying me at all. Now, my phone is shut off for something that I didn't do and they were the ones who made the mistake, so why not send her a bill for the stuff she opened since they already had her address and name but nope it was my problem. So, I talked to the fraud department and the rep was very rude and condescending and told me that I didn't have a case for fraud because I knew her. Wow! people defraud people all the time whether they know each other or not. Fraud is fraud.

Now, I have a 3000 dollar bill that I can't pay and was told that I would have to press charges on her and I understand that but their mistake caused all this, so how is it fair that nothing is done to AT&T for messing up my credit and shut my phone off. This is bad business and AT&T should be ashamed. I will never do business with them again and I will tell anyone who will listen to not give them their business.

We could no longer depend on AT&T and after hearing from so many people how great Verizon was, we chose to make a change for the better. We did visit an AT&T store for help--they rebooted our phones and that didn't help. Customer service was of no help. They just keep saying how sorry they are. Turning the phones on and off is not the solution either. They tried that one on us too. Enough.

Everything has changed now. I cannot go back to my original plan because it has expired, even though we have been customers since 2001. I will take this phone back, and I will not stay with them, and they will be reported to the Better Business Bureau, which I am a member of. Whatever happened to good customer service. You are told one thing, and they do not keep their word. It's just, "well I'm sorry the salesperson told you wrong". Maybe I will take them to "2 wants to know". I have had enough. I do not want to ever use them again.

Contacted via phone led to nothing but run around, long waits, hang ups, and wasted time.

I was saving to pay it so I can get back into business and they sent me a bill a month later for $490.00! And a day later, I got a letter from collection agency. So, I called them again and demanded that they send me an itemized bill so I can clearly see what they're charging me for. He said he could send me the last 3 bills. But if I wanted my same phone number, I would have to cough up $390.00. I thought I was going crazy. Long distance was free except for international, so what are they charging me for. I think someone should investigate them. Now that I saw everyone else’s complaint, I know that I'm not alone.

Your phones do not allow this for them. We drop calls all the time and your 411 really needs to be a person on the other end. My stepfather of 23 years is dying of liver cancer and my mom was trying to let me know what hospital he was rushed to but the phone would lose signal over and over again so I called 1411 to get the number of the hospital he is at. I tell the automated service the name of the hospital and it comes up with KFC chicken. Now where on God's green earth do you get KFC for community hospital? That was not the first time that has happened to me or my kids either. At least with Verizon, you get a person on the other end and you don't have to worry about a signal or dropping calls.

You all really need to better your service. My stepfather is dying and I have to wonder if I get a call if it will drop and I have to stop somewhere to use another phone of someone else's. I should be able to use mine. After all, that is what I pay for a phone for, so I can use it. If one of my kids got hurt and the phone would not hold a call, oh boy! Your service really is not a good one at all, not with a plan and not through straight talk either. About the only thing I would do is give it to my dogs for a chew toy. I mean after all, you can't use it half the time anyway. Thank you very much.

Since my current service provides unlimited (free) calls to Canada/Mexico if the contract ends early (i.e. February 2012), I will have to pay at least $250 more in order to buy an equivalent service until the original termination date (i.e. July 2012).

I'm okay with the service being off if I didn't pay! Fine! Well, as I was one month behind, I decided to pay the bill in full. I logged into my AT&T account at 2am to check my balance which was $380 (yeah, I know a lot for only two lines on a family plan), but okay, so what? I'll pay it. I woke up to catch the store when it opens because I have work. Check my online account again before stopping in my bank. I went to AT&T, paid $380 cash and waited for my phone to b reactivated! Got to work to check my online account and what do you know, my account all of a sudden is now cancelled altogether in a matter of 5 hours.

I called to see what was going on and these creeps tell him I now have to pay a $300 deposit to restore service! This is after the fact that I just paid $380! To make things worse, I asked when was my service cancelled. The rep says today. I'm like I paid today! She says, "Well, it was after the account was cancelled." I tell her, "Well, not once have I been notified of a cancellation date!" The funny thing is she didn't know either! Now they're trying to make me pay another $300 deposit just to restart my service which also means another contract! You got to b kidding me! I'll give that $300 gladly to someone else. Never will I have AT&T service again in my life!

On my next statement, I got charged for over $1k in phone charges including usage as well as these phones. I called and disputed. The case got pushed to fraud. Shortly after, AT&T called and said, “Well, because we did not receive the phones back, this is not fraud and you're liable for these charges.” I clearly stated that I never authorized these phones to be shipped and was not even home to sign for these phones. Why am I liable? I got the runaround from agents. One agent said, “Oh, it looks like this was erroneously charged to your account.” Then another agent said, “Your daughter authorized these phones.” #1, I do not have a daughter. And #2, I don't have anyone listed in my account except me.

• Pray, have patience, and persevere.

Multiple calls have been made to AT&T, but no success has been achieved. We've been hung-up on repeatedly when requesting a supervisor, or placed into mailboxes, some full and others, where a message could be left. No calls are ever returned. What kind of a way is this to run a company? All these billing errors lead one to conclude that it isn't an accident. We wonder how many others have experienced similar problems, cancelled due to poor service, and many months later received a bill for disconnection charges. There outta be a law preventing such travesties. I still haven't gotten any resolution as of today, 12/29/11.

After reviewing the data usage for the said line on AT&T's website, it was listed at 2079 MB with 20 of 31 days in the billing cycle already passed. This to me did not appear to be enough to classify the said line as being in the top 5% of all data users. I found it very difficult to believe that using roughly 2 GB of data would put you into that category. Naturally, I was inclined to call AT&T Wireless Customer Service to inquire as to the details of their throttling policy.

During the call, I was informed that the said line was in fact in the top 5% of user data consumption. When I expressed my disbelief that this was an accurate assessment of our usage, I was told by the representative that it was determined by individual markets (i.e. our line was in the top 5% of users in our city) as opposed to a national average amongst all AT&T customers.

The representative then went on to tell me just how slow the speeds would be throttled to if we continued the trend of data usage on that line. Specifically, the representative stated our connection would be "similar to dial-up speeds" which is absurd. After presenting this horrible fate, the representative tried to sell me on moving from our unlimited data plans to a tiered data plan as this would prevent us from ever being throttled.

She then went on to state that we are currently paying $30/month for unlimited data and that switching to the $25/month 2 GB plan plus $10 for each additional GB would be the best option for us. She also reiterated that this would prevent throttling and that it would only be an extra $5/month for 3GB of data which is sufficient for us based on past usage. At this point, I expressed my discontent with the business practices of AT&T and thanked the representative for her time as she clearly had nothing else to offer me other than the option to be stripped from my grandfathered unlimited data plan.

I felt that it was ethically wrong for AT&T to first "grandfather" it's long time customers with unlimited data plans only to passively coerce them out of those plans later on because they have surpassed the levels of usage of the new plans the company has to offer. This, to me, is bad business. In a nutshell, we are on a grandfathered unlimited plan. We were immediately threatened with negative consequences the moment we surpassed the amount of usage of AT&T Wireless' current tiered plan, only to be presented with the opportunity to pay more to prevent those consequences.

But to top it off, I was told that when I am in an area where I only have one bar, the phone battery is working harder to find a signal. I mean, do they really think I am stupid? I have been a loyal customer to AT&T for over 15 years, through all of the buy-outs, name changes, and every other thing they have been through, not to mention the swapping out of 3 different Blackberrys. And now they are not willing to give me an update in order to keep a loyal customer. I am so sick of AT&T that as soon as my contract is over, I am done! They have no loyalty to their customers whatsoever. Try another phone carrier before AT&T takes it from me, because they treat you as if you are stupid!

I have a car that is being shipped that is possibly sitting in a customs clearing house in Calgary. I believe that there is a message on my voice mail stating a phone number and place where the car is. The problem is that this is Christmas, and the car carrier will not return my calls. The clearing house will charge me $100 a day for each day they have to keep my car!

I related this to AT&T. I tried being civil; I begged, pleaded, abused, and swore at them and threatened to sue. The robot customer service reps just said that there was nothing they could do and that I had to come back to the USA to reactivate my voice mail. They would ask me if there was anything else that they could assist me with and to have a nice day. You can imagine my four-letter word responses.

I have moved to Calgary and am on long-term assignment! I may not be back in the USA for many months. I planned on keeping my phone for a few months so, you guessed it, I could access my voice mail and get calls. I would then cancel my account as I got established in Canada.

I think that they screwed my contract up for this phone and I have tried to contact by internet and there is no way to get somebody to help. Please help.

I have called every month, and AT&T continues to do everything they can to avoid serving their customers. Just last month(November), I called about my $100+ bill.The guy said he would remove an amount from my bill and that I pay the difference. I followed his instructions, and my December bill shows up with the difference as an "overdue amount." The bill is well in excess of $100. and nobody at AT&T will help.

When they came to connect U-verse, two guys were here for several hours. My son watched as they finally cut all 3 ground lines to our house and left. My wife and I are both diabetic and had no phone, internet or anything until 8:30pm that night when a lady came and admitted that they had cut everything and done nothing. That was my first experience, and it has gone downhill from there.

Yesterday(December 22), I started at 3 pm. Finally at 3:15pm (after the robot carousel that does nothing but delay the caller), Grace said, "I am having an executive call you in the next 2 hours." Nobody ever called at all! AT&T has become the nightmare they used to be when I left them for lack of service.

I am preparing all of my recordings and records for the news media where I have many friends. I will also contact the Attorney General of Texas about their blatant fraud. They lie, cheat, steal, and misrepresent their services and billing. All the while, they ignore their customers. This is the absolute worst service I have ever had from any company in my 61 years. It's true, folks. These corporations have all the rights, and we have none. I put "one star"on the rating. It should be zero stars, but the system won't allow it.

I moved back to Alaska and have had to go into AT&T store here with similar problems with this cellphone. Meanwhile, as before the workers in the store knew very little knowledge on how to correct cellphone issues and the particular guy whispered that AT&T customers were stupid when it comes to iPhone. He stated that's why he and his co workers bought the android cellphones because they are supposed to be great.

He then told me that the only difference between my I phone 3 & 4 was that the 4 was 4 times faster. I informed him that I have been a valuable and loyal customer for years. He actually told me that he really could care less. As my boyfriend and I stood there, we were astounded at what this young man was saying. I wanted to change to the android LTE due to dissatisfaction with the 4G. I previously owned two 3G cellphones. Are we as customers supposed to put up with this unsatisfactory customer service and lack of willing to please the customer ?

They are going to shut off my service for being three days late, and they want only a cash payment with no AT&T place to pay in my town. Also they still cannot tell me why my bill went from $49 a month to $132, then the last one being $156. I talked to three departments and no department could tell me why my bill was that high. They only told me that I had to pay it, and I had to pay it today. Also they told me it had to be paid in cash.

AT&T insists that they made three credits to my account for $100 each, but cannot account for my payments that I made to to them. I can't read the A&TT bills, AT&T personnel can't read the AT&T bills. No one can figure out an AT&T bill. I want a full accounting, by calendar month, of my bills, what I paid, and what went on. I do not believe that I owe AT&T $200 and their own person said the same. I am upset, feel threatened and feel that I am being strong armed for AT&T's mistakes, bizarre billing charges and inexplicable billing errors. I cannot afford to suddenly come up with $200 to pay off this, especially since AT&T cannot explain the problems with their billing errors.

She has never contacted me on time until I started to say, "I am cancelling my account and I will contact the CEO of the company." Finally, I got so pissed off and tired of these games, I wrote six different letters to the top people in the company including the CEO, CFO, VP, etc. I received a phone call from some *** lady. She said, "All I can do is $57.99 plus, the taxes." Basically, she was still denying the whole thing. And she added saying "this is a promotion only, I will need to make the regular charges apply after six months." I asked for their legal department's number, as I wanted to escalate it to my attorney. I repeated myself saying, "Listen, your rep is emailing me with all this *** stories. Moreover, I recorded this conversation and I have the full evidence and you are still telling me I will pay something different than what she said?" And the answer was, "I can't do anything else." I said "Okay, thanks. I am letting the attorney to be involved."

Five minutes later, some other AT&T associate called from retention department. She said, "oh, I will give you credit, so your bill will be what you were promised but you will pay the regular fees after six months." What can I say more? AT&T is a company that I will never ever deal in my life again. I called them, received a price offer for both internet and TV service, was told $57.99 monthly without any promotion, period or any installation fees, Bill came as $172, called them, they dropped the bill to $69.99 for only one month, I wrote letters to CEO's, CFO's and VP's. Now (after all this headache), I am going to pay $57.99 monthly and I have to switch back to Comcast in 6 months as they won't honor what was promised.

What really sad is that the e-mails I have from their representative and also the conversation I recorded on my MP3 player (Oh yes, I did record it, because I knew they were going to lie to keep you on board) did not help me to defend my rights. I hate AT&T so badly, I wish I had a good attorney and put these people in trouble. Please make sure you have some sort of evidence when you talk to a sales rep on the phone as they are good in lying.

I did just as I was advised to do. I took my computer to Best Buy and requested the data back up. Upon completion of the data back up, I contacted AT&T Connect Tech for the completion of the repair with no avail. I later learned that my Microsoft Office was also removed with the back up. I was then advised by AT&T that it was a part of "sweeping my computer" and it would have to be reinstalled. But they could not do it. Since the Microsoft Office software was put on by a previous employer, I had to make the purchase for the download. I purchased Microsoft Office 2010 as was previously installed on my computer for $99.95 and attempted to download the software unsuccessfully. I then contacted Microsoft who assisted me and was told that my Windows Installer had been removed from my computer preventing the download and was the nature of my problem.

I spent $154.54 with Best Buy and $99.95 for Microsoft Office 2010 for no reason at all. AT&T's technicians were the only ones who worked on my computer and advised me to follow the instructions for repair. I pay them monthly and for what? I believe that they created the problem and I want my money refunded. They should have been knowledgeable enough to know that the problem was my operating system and I could have contact Microsoft initially and saved $200 plus. Since then, I have been on the phone with AT&T speaking to this one and that one, transferred here and there and no one seems to be able to help me. Just today alone, I contacted AT&T at 9:17 am and completed the run around at 1:19 pm. My problem is still a mute point and I can't get to a claims department to be reimbursed.

I have been referred from ** to ** back to **; I was then transferred to ** and then to **; I was then transferred to ** and **. I have spoken with Bill, Sam, Chanell, Renita (ID number **) and many other useless employees. One employee, in the midst of transferring me, said he was on hold with the distant department but he couldn't hold any longer. So, I would have to call back later. What kind of customer service is this? I retired from AT&T but most of my time was with Southern Bell and BellSouth then AT&T. Things have certainly changed since those days. Heads would have rolled if a customer experienced such service. Unfortunately, I am not getting anywhere with this problem by phone but I need to file a claim for reimbursement of funds spent erroneously, so I am soliciting your assistance. I have included my contact information below. Please help me! I’m out of $254.49 without a cause.

Since that time, I have yet to have a bill that reflects your promotion that I was stated over the phone, when I signed up, and switched over to your service. Although I was told by the customer service reps month after month that my bill would be adjusted for the next billing cycle, it never was. On each occasion after phoning AT&T and speaking with someone, I have paid my bill which was more than double the amount that I agreed to pay at the very beginning. In fact, the only option that your reps have offered me was to pay exorbitant amount of fees to cancel, or keep paying the inflated cost.

To be clear, I did not, and would not have signed up for a $50 per month internet service, since I already had service and all the equipment I needed. As a last resort, I am asking that you review and adjust my bill to what I was first quoted, and happily agreed to pay back in March 2011. I have been patient with your company even though they threatened to send me to collections, even though your customer service rep told me that I had a zero balance at the time of cancellation, on 11/2/11.

I take my financial obligations seriously, and I don't appreciate being threatened in this way, by a company that would not honor the rates promised and advertised, to their customer. I have never paid a bill past due with your company, unless I was directed by a customer service rep not to, or to pay a lesser amount. I have held up my end of your obligation, but in lieu of you failing to do as you promise, I have canceled my service with your company, and have had a lot of money go to waste.

I am writing this letter regarding a request for a review of my account to be taken. If possible, as I have been told, my bill would be adjusted multiple times by your customer service reps. I insist that I be reimbursed of the over payments for the first 6 months. Furthermore, I was recently informed that my credit may have been put in jeopardy, due to your company's erroneous practices. I hope this is not the case. I once again have been patient to an extraordinary degree with AT&T. I have done every thing I was instructed, but you have not. I humbly ask that someone review and repair this damage and mistake. I expect action to be taken immediately.

The other day they sent me this offer for the phone. So, I called them to see if can extend the current contract for the phone which would mean that now I would be with them for 3 years and I would also have to purchase a data plan because its a smartphone. The sales rep told me they could not do it because I wasn't due for an upgrade on that line until Sept 2012. Now my problem is that I am already paying for a line not in use, and online that same phone is $19.99 with a 2yr contract. I explained to the rep that I was even willing to pay the $19.99 for the phone with the two year contract. She then continued to explain to me that the only way I could get a phone for that line was to buy a phone at full price. Now the range in price for all phones is $349.00 and better.

I'm definitely not willing to pay that price for a phone on a line that I am already in contract with and paying for monthly. Its totally unfair that I am paying for a service that I cant use and I have to continue paying for it. Then if I want to use it I have to pay that much money for a phone and the data package that I would have to get to maintain the phone. I think AT*T could have honored their offer to me or accepted my offer to pay for the phone because in either way its a win win situation for them.

As for now I am stuck paying for the service and can't even use it until that contract is up in a year. If I want there offer for the free phone, I would have to open up a fourth line and then pay for the package and still pay for the 3rd line that is not in use. How is that fair? I pay my bill every month and for the most part I am happy with AT&T. But just by them not even trying to work something out with me make me question whether I will stay with them when all of my contracts are up. Extortion is what it is and they really are wrong for this. No matter which option we could have went with they are and would have definitely benefited from.

In my case, I fought to be grandfathered into the new system policy based on the fact I had records/bills reflecting the $30.00 charge for Unlimited Data Access. However, AT&T has their online system programmed to remove the Unlimited Data Plan when an upgraded is processed in their system. The customer only has a max of 2GB for a fee of $25.00 when the Unlimited Data Plan was $30.00. The customer will be charged $10 per GB after that. The customer is being told AT&T no longer offers an Unlimited Plan, when actually the codes can be placed in the system to offer the customer the Unlimited Plan. The system does states that if the customer wishes to remain on their current plan, it would be highlighted below. However, nothing is there to select. If the customer continues to process the order with the only 2GB plan option shown, they have selected a change in the plan and their features will be adjusted to the new rate.

Only at the time of activation of the new device can the customer request the old Unlimited Plan. If the customer is not aware of their rights in regard to this option at that time the new plan is officially locked in, there is something wrong with the survey and the pricing scale in my opinion. Only time will reflect the customer response to the added charges on their bills.

AT&T now claims I owe them $734.08 (based on a letter from Southwest Credit System, client no. 33940204), and has turned me over to collections (AT&T creditor account no. 685968781). I called the agency to try to explain the situation, and told them I would be happy to pay the approximately $50 I owe AT&T for the 1 month of cellphone service I did not pay for, and they countered with $400. I do not owe AT&T any money, and I never once used the mobile broadband service. They should not be allowed to turn people in to collections, and potentially ruin their credit history with bogus claims, for services never rendered. I appreciate your consideration into this matter. I work for FEMA, and I am currently on a disaster in NY, and prior to that I was on a disaster in MS, which is why this particular piece of mail, dated November something (I ripped it up before deciding to report to you), is just getting to me now via USPS mail forwarding.

The first week I had the phone, I was in there every day. They just kept telling me to try this, try that. After three weeks of owning the phone, I was done and they would not refund the money for the phone. The phone randomly calls people. You don't even need to push a button. I received two text messages for one text that was sent to me. AT&T has replaced the SIM card and factory reset it numerous times with no better performance. The store referred me to AT&T insurance/warranty issues and they keep doing the same thing. The other night while at the AT&T wireless store, the AT&T rep "Tor" watched my phone call people without hitting a button. The text notification sounds/vibrate doesn't work and even AT&T customer support put him on hold for over an hour.

Every time I call them it’s two hours wasted. Problems include almost every call ends in a drop call; my wife’s phone has five bars and mine has none when I am sitting next to her. Two minutes to hear the phone ring when you call someone and then it hangs up on them. The phone will put the person you’re talking to on hold and call them again. On the business that has the press one for this, two for that option, but the time you pick the 3rd number it dials Dominos. It powers down, gives me a green, blue, red screen and locks up. Calls won't show up in my history.

Now that I have a computer and no data plan, there’s no way to get pictures to the computer. Being in the military, pictures means a lot more to me to lose every time they do a factory reset. AT&T store referred me to the AT&T support’s phone number; then AT&T support phone number would refer me back to the AT&T store. The perfect run-around. This has been going on now for over 4 months. I still have the same phone even though I have insurance and a one-year warranty. Even the guys at the store are lost on why they don't replace it. I spoke to HTC’s customer support and they know these things are happening and the phones are not alike and both require the internet. The problems go on and on. Not only am I frustrated but my wife is too. I need my phone for the military requirements and I work in the medical field and need it for emergencies. I just read the reviews for the HTC Freestyle on Amazon.

Out of 128 reviews, 76 of them was one star and each one star had 1-15 reviews of people experiencing the exact same problems with their phone. When talking to HTC support they told me this Freestyle phone has a bad operating system. No matter how many times they reset the phone it will continue to do the same things. The HTC Freestyle is a poorly built phone and HTC support admits that. I get charged for two text messages when people send me one text. It calls people when I am not even near it. I cannot do anything with the phone and I am expected to paying for services I do not get with insurance and a warranty. These are just a few of the problems I have been having. Can you please help me? Please call me at **.

Several weeks later I receive a bill for internet services that I never received. I contacted AT&T with much difficulty reaching someone. I explained what happened with the initial appointment and informed them I never received services. They talked me into trying again with services. The very nice man also informs me that I needed a modem and asked if I receive one from them. I never received equipment. He said I should have received equipment. I could also buy a modem or because of my trouble he would give me one free. At that time I declined the services. I informed him that because of all of the trouble I have had, I did not want services.

I then received a letter from a collection company. I contacted that company who tells me I have to go online and write a dispute, which I did. They were to let me know about the outcome. I received no response. I now receive another collection letter from another company. I contact them. They tell me I have to contact AT&T. After two afternoons, 4 1/2 hours on the phone with 12 different people transferring me to 5 different departments with very long waits and getting cut off twice and explaining my story 3 different times, I reach a lady who says she can help me to make my account a zero balance.

She then wants to ask me if I was pleased with the service that I received that day. I explained that she had been very nice and if she really has the authority to remove these charges and send me a zero balance then, yes I am. I also said that I really had little faith that she would really do what she said because each of the other people assured they were getting me to the correct place and did not. The over-all service that AT&T has provided regarding this matter was terrible! There has to be a better way to ensure that their systems that are in place and working. The employees need to be trained to get the customer to the appropriate department. I thought it may have been a one-time thing at first but every time I have dealt with AT&T the same problem occurs.

I hope someone from this company will take ownership in making sure that a customer receives the correct information and they need to resolve any issues or concerns. I felt much anger during this whole process! I will wait and see if I receive a statement with a zero balance. I am not sure if anyone will really read this comment. I can only hope that no one else will have the same trouble I have had.

The consequences of this resulted in continued use of my social security number for various support and financial services, not just for the phone. The adult, to save face from the notion and claims that I have made regarding identity theft, no longer respectively in public acknowledges me by my first, birth right, given name. The adult has retained control over my financials by this use, with regard to ownership of anything, goods or service; which includes medical care to transportation. Surely, I tried to contact the telephone service providers to remit to them this information, having made out police reports, and alerting the credit bureaus, but to no avail has this situation been resolved.

A few days ago someone else called me and told me I was stuck for the contract no matter what. I'm really steamed that he hasn't bothered to call me back. His name is Scott ** (888-**). Ironically, the phone message says it's the customer loyalty center. When this contract runs out, I will definitely never do business with AT&T Wireless again. I can't get cell service at my house. I'm unhappy that Scott ** has never called me back to discuss the situation.

I wave been with AT&T for over 10 years and have never been so disrespected like this lady was treating me. She was asking the same question over 5 times and not letting me or the store manager to talk with her manager. I have a land line, cell phone and internet and this lady has me thing about getting rid of all 3 and not getting fully connected with AT&T. I have brought all my products from AT&T and must rethink this. Send me new phone and do something about this woman.

They send me back broken phone and, said that the phone has small crack. I mean small and can't warranty, but phone was working fine, I drop the phone second day when I got it. They sad that they will charge me $275. This is not right. Please help me to resolve.

I had to purchased new battery with my money and it wasn't cheap.

So, here is my problem--actually, two! First of all, I went in last week to upgrade a line (I have 5 total, with 3 having been I-phones). Anyway, I find out that I was supposed to have been getting a discount for the past forever, due to my husband's employment. I have asked about it several times, and have always been told that they would get me signed up. This time I find out that it has never been done, and I have been wasting a lot of money. Discount is bigger than what the ATT employees even get. So, I call customer service and the lady tells me that she can reimburse me for 3 months of what I have overpaid, and that she thinks her boss can even go up to 12 months. I am so happy, right!

Fast-forward a week, I am out of town on a business trip and my car gets broken into. My I-PHONE 3gs got stolen. I have the Apple + plan, but of course that won't cover loss. So, I am stuck with an old "un" smart phone. Really! You can't do anything for me? So, I call and beg for mercy. The guy finally tells me that he can let me choose an Android, so I spent an hour on the phone trying to get it all straight, and at the last minute he tells me that the phone will be $250! I can buy a phone for $250! I need a free phone! It is Christmas, and I need a phone now, but do not have money on Christmas for myself.

OK, so I get home and there is a phone message from customer service about my refund. They are sorry, but the case was closed and there will be no refund. No explanation, just a casual "no".

This is all bad customer service. I am a valuable customer with prompt payments and an almost $300 per month phone bill. I am very sad that ATT can't see that. I know there is a way that they could help me out if they wanted to, or if they cared about me as a customer. I feel like ATT has just given me the big old middle finger!

They had sent me the internet package anyway, when I received it, it did not say that I had to bring it to the UPS store, so I left it by my mailbox for the mail person to take and wrote refuse on it. That stayed for a month, until I finally figured out I had to bring it to the UPS store (the mail person wrote a note saying that). Right when I was going to bring it that week, AT&T took $111.00 out of my account for not returning it. Understandable because I didn't return the product in time, but when I called, the lady told me as soon as I returned it, I would be getting the money back, 2 weeks later. Lies!

This was in July. I returned the package, and I still have the receipt from UPS. Finally August came, but still no refund. I called, and this is where the runaround starts. They told me that they were "processing the investigation", and that I should expect my refund soon. September came, still no refund. So I called again, and this time the guy tells me that the last person who put the investigation through, did not do it right, and that he needed my tracking number from UPS. I called right back and gave it to him, and he told me that the refund will take place in two billing cycles. I was mad, but dealt with it. So November came, two months later, still no refund. I called on the 23rd, talked to a lady named Michelle ** (manager at the Meriden office), and she told me, after looking through the records that she wasn't sure why I hadn't gotten my money back yet.

She told me that she would be calling me back on Mon the 28th of November (which if AT&T tells you that, they are lying). Of course Monday came with no call back, so I called them again the next day, and the lady said there was nothing she could do for me (this time I was talking to someone in the New Haven office), and I asked to speak to a manager. Keep in mind, before I spoke to the manager, I wanted to be transferred to the Meriden office, to Michelle ** again, since she knew the situation, and the rep I was talking to put me on hold, so that I could wait to speak with her.

After that, she just put me through to her own manager, who told me that, once again, the last person I spoke with (back in September), didn't do it right, so it would take two more billing cycles. At this point, I am furious. I told her that this was about my 10th time calling (which they have on their system), and asked why I have to pay for other people's mistakes ( which i don't think people kept "messing it up" before, they are just ignoring it), and all she kept saying was "sorry there's nothing I can do. You will just have to wait".

Please tell me this isn't sketchy and wrong! I am livid, and don't know where else to turn. I want my money back. Not only that, but I want justice from AT&T. It's only $111.00, but that's a lot of money for me, with a child to raise. I would love nothing more than to sue AT&T, not only for my money, but also because of the fact that I had to make all the calls, the effort, everything, because they can't do their jobs, and for "messing it up every time" but mostly, I want to sue them for slander. They are liars and crooks, and I want justice! I'm done trying this on my own, I want to pursue any legal action I can. Please help.

I looked up this term. Per AT&T's website, "Tethering lets you use your smartphone as a wireless modem or mobile hotspot for your PC or Wi-Fi-capable device. With a qualified data plan that includes tethering, you get full access to the Internet and your email when you connect your device to your laptop via Bluetooth or USB cable." I argued with multiple customer service agents that this wasn't the use of the phone. Most didn't even seem to know what the term really meant as they said tethering was just excessive use of data, didn't even mention that it had to involve a computer connected to the phone. I would like to switch to Sprint, because they still offer unlimited data plans. But now I'm stuck with a $300 early termination fee that I feel I shouldn't be responsible for, since I'm not the one that chose to change the contract.

I have emailed AT&T over 15 times regarding this matter, and each time i get a different answer, but no solution. They are still charging me for the full amount of service, which I am not getting. I went to the AT&T store in Dothan, AL, and tried to get help there,but no one could help me. The girl told me, between me and her, this is happening quite often with customers. Still, no help. I am quite tired of not having any service, or just minimum service, and I am talking minimum service. Maybe 1 call a night. I want my service back, the way it was, and I want credit for me not being able to use my phone when I am at my home.

The phone rep I was speaking with went through the billing and came to realize that the in-store rep who had changed my number actually closed my account and opened a new one so she could make commission. Since the account was closed 3 days into a new billing cycle, I was responsible for a month’s worth of service on the old line. And I paid the new line’s service for that month as well. So in the end, I was being double billed for the same month’s worth of service unjustly. The phone reps and managers won’t do anything to fix the issue other than to offer to process a payment for me to pay that month of service in question. Like really?! They agree I was double billed and still expect me to pay! Unless this issue is fixed, my current contract is up for renewal and I for the first time, after many years of being a good, vigilant customer of almost 10 years now, might just consider going with another cell company.

They gave me a number and I called, the woman took my info and said everything was clear. AT&T then told me to wait for the application to go through again. Today, I got an email saying my SSN did not coincide with information on my application. They told me to call Equifax again. I did. This time the Equifax person pulled up my credit file, said all my information was updated and correct and everything should go through. I called AT&T again. I was put on hold while an 'internal department' supposedly got in touch with Equifax.

I was told by AT&T there was still a conflict, to again call Equifax. What could I do? I called again. Equifax said everything was clear, then said that they had no record of AT&T contacting them about my file. I called AT&T again and was on the line for a total of close to an hour. The rep came back and said they were going to try to take it to a higher level.

In the end nothing happened. I tried to cool off and called another rep. Same thing. She said she would call the credit department. I waited awhile. They had the same answer. I asked for her supervisor. I was put on hold for at least thirty minutes. By this time, I was so mad that I had decided I didn't want the service. I told her I wanted her to write down everything she said and to document it. Then I told her we were canceling our home service and my husband was selling his AT&T stock. The thing is, the first day I encountered the problem, I got my free annual credit report from Equifax and it was perfect.

I got a replacement, and returned the defective phone to AT&T. re: RMA**. Now, AT&T claims that the liquid damage indicator was removed or tampered. No one tampered with this indicator, and the phone never had water damage. AT&T is trying to charge us $210.00 for the replacement phone. During discussions with AT&T agent MB600M, on 12/2/2011, they agreed to reduce this charge to $57.50, which is still unfair, and not in violation of the warranty. They stand firm that the liquid damage indicator was removed or tampered, which is simply untrue. I filed a complaint with BBB and AGO. I am awaiting resolution, and contemplating a class action lawsuit.

In August of 2011, I started a new job on my son's high school campus in the library. My older son began college at NAU in Flagstaff, AZ. As it turns out, both NAU and the library are AT&T dead zones. I have no data or cell service at work and my son has no coverage in his dorm room and most of campus.

In late October, we finally called AT&T to discuss our options. Verizon has coverage on my campus and my son's. AT&T wanted $630 in early cancellation fees. We felt this was excessive given the circumstances surrounding two of the accounts.

The first customer service rep insisted there was no way around the fee amount. The second one suggested Mark the Spot to troubleshoot the issues. All four of us did mark the spot for about a month and yesterday I called to see what the next step was.

I spent over an hour on the phone with a rep, a tech, another rep and finally a manager named Scott **. I would have gone higher but Mr. Scott ** refused to provide the name of his supervisor and stated that he put in a request for me to be called by someone higher up.

In the end, the tech guy confirmed that there was nothing AT&T could do to provide better service to my son and me. Despite this, AT&T still refused to make any adjustment in the cancellation fee for those two accounts. I restated my long customer history, the lifestyle changes that led to the issue and my belief that I'd been paying for services I wasn't receiving since August.

Mr. Scott **held firm that most of our calls still went through; therefore, it wasn't their problem. He suggested my son purchase some type of Wi-Fi adapter for his laptop that would allow my son to use his phone up to 5,000 feet away from his laptop. I asked Mr. Scott ** if he would give up his own handheld device for such a setup and he never could give me a reasonable reply. He insisted that was a valid solution to my son's service issue and as for me, "We don't guarantee coverage in buildings."

While I await a call from AT&T, I am taking the following actions:

3. Emailing President Randall Stephenson.

I understand and am willing to pay a reasonable cancellation fee to leave AT&T. Their inability to support my loyalty is inexcusable and will cost them our business. I would have picked zero stars but that was not an option.

I had my long distance service interrupted on Thanksgiving Day. I was unable to speak to any of my family in another state during the holidays. Since then, AT&T has done nothing to rectify the numerous problems they've created! I have been on the phone today for over 30 minutes and cannot even get someone on the line with the authority to fix this!

When I called again, they said to just 'disregard' the California charges, but a variation of my name (and therefore my SSN) is associated with that service, because that bill comes to my address. I know that AT&T pro-rates their bills, so I always paid a month behind--however, we had a half hour 'shut off' (never been shut off in two years) in September of 2011, and I instantly paid the bill up to current in the amount of, 'surprise' ,$200.

I then paid a total of $256.91 (partially on 10/17 and the rest on 11/2), which I found out included hidden fees of $30 each, for the restoration of our U-Verse service, and internet service. I was floored. I had spoke to four different representatives, who couldn't explain why I was being billed from California, but to just 'ignore' it, and that even though I paid twice in September, and only had the service through November, I still owe them another $200. They're not getting it. The only amount we would 'possibly' owe would be from November 3-November 7 (though, I am getting a bill that states I owe through December 8, 2011). I absolutely hate AT&T. I am sorry that I still have a cellphone with them, which will probably come with about $60 in 'fees'. Be careful with their promos. I signed up, and our bill increased about $20-$30 every month, until I could get out of the ridiculous 2 year contract. Did I mention I hate AT&T?

To add insult to injury, all my relatives who called me during the Thanksgiving Holiday were treated to a message informing them that my service was disconnected. Thanks a lot AT&T. Needless to say, I am very dissatisfied with the service I was given and the customer service was awful. Kudos to Leann for doing her job; what a novel idea of someone doing their job. Leann in Nashville took the time to go the extra mile and got my service back on. It took her twenty minutes with me on the phone to get my service straighten out.

I am so frustrated by this matter and I want to cut off my nose to spite my face and cancel my service with AT&T. Right now, the inconvenience would be too great, but I look to the day when I can get rid of AT&T. It is absolutely unacceptable for a twenty-minute problem to be mishandled for five days. If you don't pay your bill on time, they want to charge you a fee. What recourse do we have when they do not give the consumer their money's worth? I got a lot of embarrassment, inconvenience and frustration. I had spoken with ten to fifteen people to get this solved. The time spent on the phone with rude agents was extensive.

Now that it's fix and in only twenty minutes, I am angry enough to bite a nail in two. Something must be done. I feel helpless and that intensifies my frustration. I feel surely misused with no way out and I still have to pay my bill.

My first complaint is that for three weeks, the device did not work yet we were still charged for services. AT&T sent a letter and instructions on how to mail the broken device back to them. I followed the instructions and sent it to them within the time frame. On 11/26/2011, we received a letter in the mail from AT&T with the broken device. They are stating that the device's "Liquid Damage Indicator" was removed or tampered with. And the device was returned to us with no sticker. Jim **, our AT&T sales rep looked for water damage. The two warranty department representatives who walked me through the troubleshooting process had me look for the white sticker and in all three cases, the white sticker was intact. When I complained to the Warranty Department and told them that 3 times the sticker was there, the response was that you have to be a trained technician to know what to look for. They say they received the device with the sticker removed which indicates water damage but they have never offered to prove that the device has water damage, only that the sticker has been removed.

Now, we are being charged $162 for a new device which we do not deserve. We are being taken advantage of and AT&T is offering no assistance. They claim to take a picture of all devices when they open them however they did not ask me to take a picture of the device before I shipped it to them. Because our contract doesn't expire until April 2013, we are stuck. We gave the device to our representative who said it was the device and said nothing about it being my fault. Had we done something to break the device, then we would take 100% responsibility. But because AT&T is such a huge company and we have a contract there is nothing that we can do.

I tried to dispute the claim with AT&T and they say that the Warranty Department has the final say in a situation like this. It seems like they are trying to find a way out of the warranty agreement. I don't know what the answer is but I do know that I am not a liar and I know when I shipped the device the liquid sticker was intact.

I called AT&T first and the customer service rep told me to disconnect my service if I wasn't pleased and I did. Once I went to Comcast, they have a refurbished router that is a nightmare. Me and my husband have our own business online and my twelve-year-old daughter goes to school online so we need the internet. I wasn't getting the internet properly and told them I never had that problem wit AT&T and I was going back to AT&T.

I called to restore my service & found out there is a better, faster modem now and I have to pay $100 for the modem and $39 for installation. I really feel ripped off. I only switched to Comcast because AT&T was too slow and I had no idea there was a faster service.

During the first visit, the rep downloaded an application to "mark the spot", whenever I had a dropped call (I have logged over 50 dropped calls since September) The second rep told me to turn my iPhone off and on occasionally. That did not work. The third rep gave me a new SIM chip. The same day I had multiple dropped calls. I have asked AT&T to let me out of my contract, due alone to the extremely poor service, and they refuse to drop the early termination fee.

I feel that I am due a sizable rebate for the poor service that I have endured. I certainly do not feel that I should have to pay an early termination fee, when I am cancelling the contract due to AT&T's lack of service.

But when I tried to get the insurance to cover them I was informed that she was not offered insurance and my phone or hers were not gonna be replaced. Seeing how they did not offer the insurance I feel that our phones should be replaced seeing how all of AT&T devices come with a one year warranty anyways. So our option is to leave AT&T and go to Verizon seeing how it would be cheaper to get a new plan and get the I phone with it through them than it would be to stay with the carrier that we have had for many years and just replace our phone. How sad but I guess it is a testament of what customer service is all cracked up to be these days.

I was almost sure that this was a scam since I know I didn't have any unpaid balance left, plus I did not receive any bill with that balance. Attempts made to get explanation from AT&T was so frustrating as I was transferred from one department to another - combined billing to wireless and others. I was given different answers including the account has a zero balance, while another customer representative tells a different balance and another $472.51. This balance is said to be from the previous (before the transfer was made) service. However, to date, I did not get any detailed bill that I can see where the $472.51 came from. A couple of times AT&T informed the collection company to stop calling me until they will be able to send me the bill and have it resolved. Through other several follow ups I made by going to AT&T stores where they can assist calling the billing department; I thought the case was resolved in August 2011.

The previous week, I requested to have the account back on my name as the other family member decided to join another phone company. AT&T customer service told me that I cannot have the account under my name before paying the $472.51. I went to the store and asked their assistance again. While I was in the store, attempt was made to call the Billing Department and resolve the case but no success. The sales consultant and manager told me that they will forward my case to superiors. It is over a week now, I did not hear a word. I send e-mail but no one replied.

I have been a customer to AT&T since Cingular merged with AT&T and I have been a good customer. I already know the process of contacting a customer representative is, at times, time-consuming. I never thought that it can go this bad. All my attempts to have the issue resolved over the phone gained me frustration after frustration as the customer representatives kept tossing me from department to another despite the annoying lengthy holds before a representative could answer.

I am ready to leave AT&T; however, I need this case to be resolved and save my credit from potential harm. A lot of time and energy was wasted and I got emotional disturbance. There might be potential harm on my credit which I still have to check.

He finally had the information saying that the amount was for our other account. We did not have two accounts. When AT&T bought Alltel, they created us an account, which is not linked to the new account, and we cannot pay over the phone. The representatives don't even know it's there. I did call AT&T and pay a credit of $190, even though we don't have service. I filed a dispute with the collections company, and a complaint with the ND attorney general.

I am going to write everyone I can about this incident. I feel AT&T have treated us unfairly. We are over 55 on a fix income, my last phone bill was $50.00. I would never make charge on my bill for this amount. I feel if that know we did not make the call, we should not be responsible for paying for call by someone who stole our phone. I already feel bad about the stolen phone, now this. I guess that I can send to credit bureau, and go prepaid. We can't pay this bill. I ask for help from any one that can help me resolve this matter thank you.

They continually bill me $ 38.00 a month. I have called, perhaps for 15 times, and AT&T said they will "pro-bill" for three months and then bill would reflect normal $19.95 charges. They are very devious and show little to no respect to resolve this issue.

On 10/28/2011, he purchased it from the corporate store then on 11/04/2011, the premiere store charged me again. They told me they couldn't refund my money even though I had one phone with one serial number. They told me to dispute it with my bank. Today is 11/19/2011 and they still refuse to give me my money and when I enter my cell number on the premiere site my call automatically disconnects. I have spent over 20 hours dealing with this issue. My bank needs proof that the order was cancelled and it's notated in the system. But they refuse to provide me with that information to dispute it with the bank.

We never received any contracts, or any other official papers from them, or from anybody else in this matter, about our deal with the tech support. Their service was very bad. Nothing was ever really solved, but we got a lot of frustration, headache and sickness, dealing with them over the phone for hours, being passed from one to another, and then put on hold forever, ending with us hanging up the phone, if they didn't do it before us!

We got out, officially of AT&T, and normally, and logically, their useless tech support included, on 06/13/2011. As a matter of fact, we stopped using their tech support even earlier than that date. We got our only, and final bill, paid it, sent back their equipment, and were very relieved being off from our nightmare, and back with Optimum. Again, nothing on that bill about having to pay the tech support disconnection fee of $70, or anything else about the tech support, to contact them separately, or whatever else we were supposed to do about them.

Unfortunately, my husband noticed a monthly bill of $15.15 from ATT Connectch. We started all over again,with the headache of dealing with the tech support about this, using logic, reason and basic common sense. Arguing that we're in fact, and in reality, disconnected from them, as part of AT&T, long time ago since 06/13/2011, had no use, needed or asked for any assistance from them, since even before 06/13/2011, and so, to stop billing the credit card, but they are repeating like robots, that if we want to disconnect from them, we have to pay $70 fee!

It is like getting a defective product, with no right to return it, and get at least some of money back. Meanwhile, we paid in credit card bills amounting to $60.60, only for the 4 months we're officially off AT&T, and their dubious tech support. We offered to pay the difference of $9.40, short of $70 by getting a real bill from them, this time! They don't want this correct, logically, fair arrangement. They want to continue ripping us off, taking the advantage of the confusion, and misunderstanding, generated by their unprofessional, elusive and dubious way of doing business.

We don't question the $70 fee, even though it was very questionable. We are honest, and correct, and ready to pay, whatever is fair to pay. It's totally dishonest, unfair and shameful of them, trying to get more money from us. Considering how dubious they have proven to be, they can keep charging the credit card for much longer, who knows, forever maybe? Please help us to stop this shameful abuse.

I'm a little uneasy complaining to you, since it looks like you have AT&T as a phone provider. Anyway, we did nothing wrong in this situation, and we have nothing to be afraid of. You ask in this form about name, addresses, etc. AT&T is everywhere, even in Guam, and names, we almost never talk to the same person.

After that I asked him, why did you change the data plan without my permission. After that he was angry and spoke he could replace it. I spoke to him, why are you angry, this is your fault. After this he answered, I am angry because you lots of questions. Long story short, I asked to speak with the manager. The manager defended him until I get home. From now on, I will never come again to that place. They are only good when you want to buy or open a new account but for the service benar2 sickening

The collection agency has since been harassing me. First, they were sending collection notices that were never for the same amount (just as AT&T did). Then they started calling my cell phone, my work phone, now they have my daughter's phone number and are harassing her. It was not my fault that AT&T over charged me, furthermore I am not going to pay service charges to a collection agency when AT&T clearly was at fault for inaccurate charges to my phone bill.

I use my mobile phone for work every day in the Peachtree City area, and have multiple dropped calls throughout the city on main roads. I am not one to complain but, the overall quality of service has gotten so bad over the past twelve months, that something has to be done. I had better service in my home four years ago, than I do today.

I have been a long time loyal customer with AT&T and always paid my bill on time. If the quality of service cannot be significantly improved in the immediate future, I must request that my contracts for all five of my wireless phones be terminated, so I can establish a new service plan with Verizon wireless. They have excellent 3G wireless coverage in my area. I barely get EDGE.

The town of Tyrone, less than six miles away, which is much less populated, has good AT&T 3G service. I see AT&T advertisements everyday about 3G, and fast internet access. You are not providing the quality of service you say you have, and therefore not fulfilling you contract obligation. Your response is requested.

They never contacted me. Then my ex-land lady contacted me and said that she received a letter from collection agency that I have to pay $61, otherwise..... I don't have any record of my phone calls of course, but I do have a copy of my email that I sent them. This is not my first problem with billing in AT & T. They also double charged me one month for internet service. And I had to call them and correct it. They sent the bill late and online service for billing wasn't working!

Both the customer service person and her supervisor would not take off all the previous charges for the long distance billing service. Of course, I told them I don't make any long distance calls so I did not need their long distance services, hence why I originally told their representative to take it off.

On the 4th of October 2011, I asked the AT&T call center for the return and the agent sent me a return label to print. They told me the return was processed on the day when the return label was generated which was well within the 30-day period. I packed the iPhone as required and then shipped it back by delivering to the nearest USPS center. This is what was expected. I also got a receipt of the delivery just in case AT&T disputes later or they lose the phone.

The return trip for the phone took 3 weeks. During this period, we had multiple conversations with the AT&T call center folks and the only answer they could give was that they had no clue where the phone was. They gave us a tracking number and link to a site to track it but most of their folks themselves didn't know where the link was. After talking to AT&T for more than 15 to 20 hours, some of these calls went on for 2 hours with zero information from any of the call center folks. I will try to pull the records of these phone calls and paste it here.

On the 21st of October, the tracking site showed the phone had reached the AT&T warehouse. We wanted to order another phone so we asked if the eligibility for an upgrade was updated. After another 6 hours of talking for 3 to 4 days, AT&T still couldn't figure out if they received the phone. Finally around the 28th, they accepted that the phone was in the AT&T warehouse. More than 20 days, I could have walked from Phoenix to the Texas warehouse in that time. Anyways after that, the next battle to update upgrade eligibility began and went on for the next 10 days.

We talked to AT&T again for at least 30 hours to no avail. Most of the guys simply lied saying they haven't received my phone back. Then after giving them the return details, they said they can see the phone but cannot upgrade eligibility because their system doesn't allow that. The Ops guy first lied that at the Apple store, they can see the comments they have entered in their system around the eligibility.

We visited the Apple store and as expected they didn't see any comments. Then I called AT&T again and after 4 hours of discussion with numerous reps, they asked me to ask the Apple store guys to call the Call center to get details on the upgrade. We went to an Apple store and, as usual, we had one of the best experiences. Though it was not their direct problem, they called up AT&T. AT&T made them go to 3 different numbers for more than 90 minutes and finally they just said they will check on their end and get back to us.

Next day, surprisingly, I received a call from AT&T saying they cannot upgrade eligibility and I can only order the phone through AT&T and it would take around a month to get it. So I am hanging here without a phone for 1 month and they want me to wait for one more month. All this time I am paying for that connection.

I finally gave up and went to Verizon. I asked AT&T to give me my money back and the final nail in the coffin, they said, “You have not returned the phone in time”. I asked them to recheck their records, and then after arguing for 2 hours, they agreed and said, “Then one more big lie”. They said they have already given the money bank on the 28th. I called up AMEX and they said AT&T has not returned any money.

I would consider that not only the service is the worst, they also have lied and cheated without any stops. They are rude and they have no clue what is happening. They have one of the worst systems with no connection to inventory, customer data, nothing. I would ask for AT&T to look into this case and take actions against those responsible. I would, in parallel, explore options for complaints in a consumer courts.

Because my boyfriend has been busy lately, I have been trying to order the iPhone for him and finally succeeded last night. Today, on the way to the Apple store, I told him to call AT&T to make sure everything is set so he wouldn't have any problems at the store. When he called, the representative made it seem like there was no issue. He asked her to call back in 10 min, which is when we were reaching the Apple store, so she could talk to the sales rep and set everything up on the account. Not only did she not call back, but my boyfriend's account did not have any additional reserved lines as was promised. He ended up calling AT&T again, and this time spoke to a manager who had absolutely no idea what he was talking about when he explained his situation. The manager told him that what he was promised cannot in any way be done and that he would have to open up a family plan and would be charged a lot more. This manager did not want to help my boyfriend in any way possible, so he ended up canceling AT&T right on the spot.

Why is it okay for people to treat others in such a manner? Why does anyone have to go through problems like this? Big corporations need to be put in place because they think they can do what ever they want. This is absolutely unacceptable!

At this point, I made a mistake. I purchased the three phones and the plan foolishly assuming that this "credit" mistake could easily be cleared up after making a few calls. I've now spent over 10 hours on the phone talking to various AT&T employees: service reps, managers, and even sales staff. I've also made a trip to the local corporate AT&T phone store. I've been told all sorts of stories about why I can't get a fourth line from, "You have a credit issue," to "the system automatically flagged you as restricted to three lines," to "the Best Buy sales rep made an error went he entered the sale." No one seems to really know why this issue has come up and no one seems to have the authority to review/correct this issue, not even any of the managers with which I've spoke.

One person did escalate this issue to the ICU, a division that supposed to have the authority to review and correct such problems but the ICU has no contact number (so I cannot confirm the status) and the ICU has not contacted me since the issue was reported over five days ago. I'm really dumb-founded at AT&T customer service. I have no idea why I can't get an additional line that costs a mere $9.99 more a month. This is unreal. Worse yet, I can't find anyone who has the authority to resolve this issue. It is very, very frustrating. Perhaps I should have stuck with Verizon. Can anyone out there help?

Really? Aren't they supposed to provide service to their customers? And i was told that, if I cancel early, I will have to pay $285.00 for early termination. I was also told they don't have to guarantee service. They admitted I don't have service in my area, and I have to pay them for service they are not providing. I am a manager of a beauty salon, and I provide service to my clients, and I could not imagine telling one of my clients, sorry i did not give you what you asked for, but pay me anyway. Something should be done about this they should not be allowed to charge fees, if the service is not being provided.

Unpleasant transaction. Maybe this would have not happened if Ryan, the sale associate, would have helped me purchase this phone online. But he said he couldn't. Really someone that works at AT&T doesn't have access to get online or have no knowledge. I guess commission was the associate's top priority, not the costumer. I see where I stand. Terrible experience I have had. Please contact me at ***@gmail.com. because I now have a phone with no charger.

On Monday October 31st, I received the $25 prepaid phone card. Three days later than it should have been received. As this account used a phone number that was ported over from Verizon, I would have been without a phone for those three days if I had not added the aforementioned additional minutes to the account. That of course was unacceptable. So I feel that I was forced to spend the additional dollars in order to be able to use the phone. One of your customer service representatives advised me that the phone cards are not sent with the phone. If this is true, then AT&T is running a scam.

After multiple attempts to reach someone to help with my situation, I finally had someone say they would reimburse the $30 (plus tax) that I had to spend in order to activate the phone. I did receive credit to my checking account for the $30 (plus tax) today, November 3rd.

Today, November 3rd, I cancelled my account. The only remaining item that needs to be addressed is that I wish to be reimbursed for the $25 prepaid phone card as I will not be using it and as it came several days late. Through multiple attempts at contacting someone that could help me resolve this issue, I have been hung up on, told various version of AT&Ts policy and have otherwise been treated in a way no new customer should be treated.

I have never been more dissatisfied with a company in my life and have no intention of doing business with AT&T in the future. I don't begin to think that anyone in AT&T cares at all about this situation, but feel that I have to at least make one more attempt to let someone at AT&T show that actually do care about their customers.

The only acceptable solution to this situation is to be reimbursed for the $25 pre-paid phone card. If I am not reimbursed for this phone card, I will have spent $2 per minute for the very limited phone calls I made on that account over the past week. $2 per minute. Does that seem fair to you?

We are faced with an iPhone that broke at the charging pc. We took it into Apple and they said that it cannot be fixed. So I called AT&T and asked if there is anything that they can do. I finally spoke to a customer service manager and he promised me all sorts of stuff since we are long term customers but he has to call me back because he needs to speak with a manager and they are in a meeting. So he said that he will call me in 1 hour. Well, 34 hours later, I called back and I was treated without doubt the worst I probably have been in a long time. Now, the notes from the other manager are gone and they cannot call him to see what he promised me.

Bottom line is, there is nothing they can do for a customer that spends a lot of money a month. We must be too small for them to care about. I asked for a complaint number or address but he said that there wasn't one. I asked for the address of their corporate office but he said that they don't have one. They have representatives that lie to the customers just to get us off the phone and wait for us to call back in and start all over again. Criston was very rude and he slurred so bad that you could not understand him. He just kept putting me on hold and now I know, they are hoping that I would hang up. But nope! For almost 2 hours, I stayed on line. This was so poor of AT&T. They wonder why their popularity is going down. They trick their customers into 2-year contracts and then laugh in their face when you need help! I really hope they learn their lesson and unfortunately, the pocket book is the only thing that will get their attention.

I tried to get hold of a supervisor but of course, no one answered. They put me on hold for a long time with no answer. I called yesterday to talk to a supervisor, they told me that he/she will call me back and never did. When I received my bill, I saw that they charged me as a new customer who has to pay for new service. I am not satisfied with the service and I think I will change to another company if I don't get my issue resolved. I appreciate if you contact me back regarding my issue.

I have 2 outstanding bills from AT&T, not one! They are billing me in advance, even though I cancelled their horrible service. I spoke with the Supervisor and he did not care to help! It's a horrible service from the start and a real nightmare!

Now, I am being threatened with disconnection for refusing to pay the the old account. One of the billing supervisors told me himself that it would be closed! I have sent several letters, emails, hours and hours on the phone. I was promised by their customer service here that I would get a call but nothing came! I am not paying for 2 bills!! Today, I filed a complain with the Better Business Bureau, contacted a lawyer last week, and through local news. It's not a hard concept, a child could figure out if you write a customer a new account then close the old one. I am on disability and I have one internet, not two! I want the old account closed now! It isn't a hard concept close a customers old account before you open a new one. I swear the right hand doesn't know what the left is doing in the company.

I asked what AT&T would do because I was misinformed by Caitlin, their salesperson. Brill said he was not present when I purchased it. I told him I would return when she is in and he said he could not do anything for me even then.

It was through my investigation, that I discovered that AT&T had applied their answering service to my mother's phone service **, without her knowledge. My mother is 83 years old, her name is Mae ** she lives at ** Fairmont N.C. I William Aron **, her son who lives at ** Providence R.I. 02908 I was totally outraged, when I discovered what AT&T had done to an 83 year old woman living alone, without her knowledge or consent. My mother has not been able to receive any of her messages since last March, and I did not find out what was wrong until September 24, 2010, when I visited and was able to investigate what was wrong.

I also had conversations with my mother's neighbors Deanna & Daren ** of **, and discovered that AT&T had done the same thing to their phone lines with out their consent, and in addition to that made their private numbers public. The ** also thought that their answering machine was broken, and also purchased a new one. There were no refunds given back to the people that these services were forced upon. Also Deanna & Daren ** private numbers were made public against their will they feel extreme violated by AT&T, so do I, and my mother as well.

I spent approximately 8 hours on the phone dealing with the animated phone system attempting to speak to a customer service representatives. At least 15 times contact was lost during this process of dealing with automation. Several times, customer service representatives hung up on me before I could get one word out about my mother's ongoing problem with the phone that existed for over 6 months. AT&T customer service has been extremely insensitive and uncooperative in these issues with their customers, not entirely the fault of AT&T customer service, but the fault of management policies.

When I expressed that I wanted my mother to be refunded for this service to AT&T customer service, their response was that they only refund the last sis weeks. That is unacceptable these people should be refunded for the total time that this service was imposed upon them. Deanna & Daren ** were damaged more than my mother was, because their 3 private numbers were made public. How will AT&T compensate them for the loss of their privacy? I am outraged. These people were totally violated by AT&T.

bundling my bill. Convenience my **! I have been calling them two to three times a month and spending anywhere from one hour to four hours at a time on the phone with AT&T, yet no one knows anything about my bill.

Bundled billing is a real big laugh because I have to talk to a different person to get my bill fixed. With billing issues, not to mention getting hung-up on and tossed around like an old shoe, and being put on hold while arguing with them that I paid my bill even though I have the receipts to prove that I paid my bill, they still do not care to hear about my problems. What are you are going to do when the rich, comprised of one percent of the entire population, seem to be running this country and they are right, while the customer is always wrong. How fair is this world, I have to ask you?

We all know AT&T stinks for cell coverage in NYC, but one would think being located virtually next to one of the largest NYC tourist attractions, I might have a little bit of coverage. Nope. On a good day, you can find my husband and I waving our hands/phones in the air in 1 of 2 very precise spots within our apartment that once in a while, will actually transmit a text message.

I don't understand how AT&T is getting away with this! I'm certainly far from a legal expert but isn't a contract a binding agreement that both parties hold their end of the bargain? How is it that I am unable to terminate my contract when the other end is not fulfilling their end of the agreement? To make matters worse, I pay a substantial amount of money to have this "phone service" each month yet I have to take private and/or professional calls in public on city streets and parks because I can't make a call in my own home? I once had to take a job interview via phone in a Starbucks and was mortified when the baby next to me began screaming. I ducked into the restroom. The day my contract expires I am chucking my iphone into the center of the street to watch MAC trucks smash over it all day long.

I'm told it will cost over $200 to end my contract with AT&T, despite the fact that I can't make or receive a single phone call outside of a public place. Unreal.

I switched service providers, and I am now being charged for cancellation of a contract (which I never had) along with services after I had changed providers. I have made several attempts to rectify this situation. I have requested printouts of charges--the printouts that I received made no sense whatsoever. Each time I requested these, I got different amounts due. I have made several phone calls where I was put on hold, transferred, and then eventually disconnected.

It turned out to be $86.00, rather that the amount that AT&T was trying to charge me ($500 plus, depending upon the statement). The problem now is that they turned me in to a collection agency which is continually harassing me. Why should I pay a service charge for an incorrect bill that took several months to resolve, which was clearly the fault of AT&T!

Now, I’m unable to locate my phone and I have to pay a $199 deductible + $35 replacement case to replace the phone, which in my mind could have been avoided if the customer service rep was more thorough. I am now in this for $634.74! As a loyal AT&T customer since 2002 and having a family plan of 5 phones and 5 lines with AT&T, I feel that this is a total ripoff and is not right! No one is sorry at AT&T, willing to give me a break or even humor me with a little empathy!

Not to play a hard luck story, but 7 years ago I was diagnosed with advanced stage 3 Esophageal Cancer and given maybe 3 months to live. Fortunately, I got into an experimental program and with extensive surgery and meds, I'm as healthy as a horse. A true miracle. But, I was out of work for over 3 years regaining my health and strength. My credit went down the drain. I have finally rebuilt my credit and can't afford to not pay a bill. I was lied to and I'm being cheated out of $125 which I had no choice, but to pay. Help! I thought a service company tries to protect and help their customers, not do this to them. I would like to get a credit from AT&T. The $125 is part of my AT&T bill and not separate from the insurance company. If I don't pay it, it will show a pass due on my credit report. I'm left with no other choice. Can your organization resolve this? I really can't afford to pay it. I'm living on Social security and I'm aggressively looking and applying for jobs. My age is not a positive in this tough market. My vast experience coincidentally doesn't help, no matter how young and healthy I look.

Operator Mike ** and finally resolved with operator Jose **. Asked operator ** for a supervisor four times and never got one. I need an address to mail the complaint. Service was the worst I have ever experienced in my life.

They had the wrong email address. I never collected the cost of the phone. They kept us on phone for so long it was unbelievable. I never got a supervisor. The gentleman finally admitted he was from outside the US and really could not help us. At one point, we had two phones going at the same time to get the issue resolved, maybe. Time will tell if a phone ever arrives. They had the wrong shipping address after we said it slowly on 10/16/11 and again on 10/21/11 at least two times.

I have bounced between both Corp. and SBC billing departments for hours now, trying to straighten this out. Corp. insists that they are billing correctly and that SBC routed my calls in error and that they will not credit my account. SBC said that they cannot credit me because Corp. is billing me. This is nuts! I made no changes to my service (been a loyal customer of AT&T since 1999) and no changes to my service.

AT&T Corp. can tell me that something changed in the call routing two months ago (which is the first time I ever received a separate bill from AT&T Corp.). At this time, they are unable to reverse the charges. I spoke to at least two other people in Georgia who have had the exact same problem due to changes that were made without our knowledge or consent. I do not want to have to go to a class action on this but I have no other course of action if this is not resolved.

I have called AT&T twice. I have emailed them 4 times. I got nothing but form letters back from them and no actual help. One of the emails actually said, "I see that you called last week and your problem was resolved". Their customer service has been absolutely ridiculous. This is on top of the fact that I get no service at my home. Two years ago, I lived two blocks from my current residence and I had service. Once my contract is up, I will be canceling my service with AT&T.

I spoke with a representative today and she informed me that they would have to rewire the house for me to stop receiving a bill. She also told me that I still have a year of service left on my account before it can be cancelled. I was not informed of any of this when the service was changed. The representative I spoke with explained that there was nothing she could do.

This is a ridiculous policy. AT&T sold me two defective phones and wants to keep giving me the same refurbished brand for the remainder of my two-year contract, or charge me $590 to cancel my plan.

I spoke with a Charles ** who informed me that I would have to pay the bill for a phone that I never had. This was supposed to be a house phone, and I had Comcast service and still have Comcast service. I'm sure if service is provided to someone, you should have a print out of outgoing and incoming calls.

However, they will not unlock the phones even after the ETF is paid. If I follow the logic for the ETF, it is used for AT&T to recoup the cost of subsidizing a phone. However, once that loss is made up with the ETF, the phones ought to be unlocked. This practice of not unlocking iPhones (other phone brands are unlocked by AT&T on demand) even after restitution is made, is patently unfair.

Today, October 14, 2011, I was told that I had to pay $100 as a deposit and place a debit card on file. I am so very upset about the conflicting information that I am given. I do not know which is correct. Trying to reach someone who knows what they are talking about is a nightmare with this company. I need to speak with someone who knows the truth. I am also going to file a complaint with the FTC and FCC. This has been the worst service experience that I have ever received from a company such as AT&T.

7 months ago, in March 2011, AT&T offered me a special promotional DSL package for $19.95 a month. It did come with a 12-month contract, but I thought it was a great deal, so I took it. My DSL bill has never once reflected $19.95, and after 7 months now, AT&T said that the problem cannot be fixed. I have called customer service every month for 7 months telling them about my problem, and every month, they would tell me that the problem was resolved.

This month, however, when I made my now monthly phone call to customer service, they told me they can't do anything about the problem. Apparently, my $19.95 promotion was never applied to my account. And finally in August, someone in customer service figured that out and applied the promotion. The promotion in August was not for $19.95 a month however; it was for $29.95 a month. AT&T will not honor the $19.95 promotion and basically told me that there is no proof of this promotion ever existing. I told them that I know they record every conversation they have with people, and they could go back and listen to all the recordings of me. They would see that I did not make this up. AT&T refused to do that.

At this point, with AT&T telling me I have no other option but to pay my bill as is, I asked to cancel the account but have the early termination fee waived, because AT&T never honored the promotion they offered. Surprise, surprise. AT&T refused to waive the fee, so now I am stuck until March with a service I no longer want and a bill I have to pay or else my credit will take a hit.

I have had cell phone service with AT&T for years and never had a problem. I still cannot see how AT&T will not honor a promotion they offered and basically tell me that legally there is nothing I can do to get out of this.

Interestingly, my mom was offered the same exact promotion, and her bills were as messed up as mine. I'm starting to wonder if this problem affected a large number of AT&T customers. And if so, I wonder if a large number of people could do something about it. AT&T has been involved in class action lawsuits before. I just wanted to get some feedback and see if this has happened to anyone else.

Time goes on and I get my May bill. Surprise, it's over $500 so I called again and got transferred several times again. I was told this time that it was because I owed on the previous month (the amount that was supposed to have been credited). She then proceeded to apologize and said she would credit the account and it would be taken care of. She then asked if there was anything else she could help with! I told here that my Internet was running very slow and could she check to see if there were any problems. She said there were none but she could have another DSL line installed that would speed it up. I told here that it would not work unless she had a solution to connect two DSL lines into one network. She then said the additional line would actually make my bill go down because of the package deal. So they installed the new line that has never been used or anything connected to and the next month, my bill was over $600.

This is where I started calling and getting put on hold and transferred to several people who keep saying you needed to speak to this department--the one that had just transferred me to them. I spent two hours on the phone being shuffled until they disconnected me. This happened three times--a total of nearly six hours during my business day. I then sent several emails--worded politely-- to their customer service explaining the situation. I then attempted to cancel the service the end of July--still not able to speak to a person. During this period, I continued to pay the bills and was not delinquent through July. I got another bill in August for over $700. I paid $300 and tried to call again--same results.

I tried to call AT&T (as the carrier, UPS, would only allow changes of address from the original sender and not the intended recipient) but I was put on hold for over 3 hours. During this time, I was transferred to numerous departments, had my call dropped (even though I had not moved throughout the whole ordeal) and was snubbed by the customer service agent at the end of the line who informed me that there was "nothing he could do", and that I would have to incur any and all fees charged by UPS to ship to my alternate address (even though the package was still in transit and could've easily been rerouted).

When asked to be transferred to another department where I could lodge a complaint, I was sent back into the mainstream AT&T phone menu and of course, was put on hold again. Awful customer service through and through. Needless to say, I will be switching to Verizon in the very near future and recommend that if you haven't done so already, you do too.

At that time, they told me $254 was due. I said again do not debit me; you do not have authorization to access my account. Later that very day, they stole $554.87 from my checking account! I will be filing theft charges against them as well as Stevenson their CEO and Matt ** of the office of the President. You will be held to account. Can you say class action against AT&T as well? And I have found out the acronym FCC means Friends of our Cell phone Cronies!! What a change we can't believe in!

Monday, 10/10/11, they called me to tell me the order was canceled. I asked why and they said it should have been on a credit card! No one said anything during all the phone conversations, emails, terms, and confirmations. I asked if they could switch from my debit card (which the money was already taken out for by the Friday transaction with AT&T) and they told they would have to write a new order. And now I would have to wait another month since the phones are back ordered now.

I am very confused about how a business as big as them in the market and dollars wise could not have had a debit transaction happen, or even take of me the customer and switch it to a credit card number. They just canceled my order. It is like someone else was after my phones? No one seemed to care no matter how high I went in management either, ending with Tina **. I am very disappointed at how such a huge corporation have handled such a simple transaction and how they could take my money and then just cancel my order.

I am barely able to access the internet. Internet Explorer can't diagnose the web pages most of the time and you can't talk to anyone online. One day after a customer representative told me how to use the computer with the expanded battery, service is inexcusably bad! My husband gets a message from AT&T telling him the service is fixed. Huh, Seriously!

I called them back 4 days later and they told me, I couldn't have a refund and I would have to pay the additional fees! So I've not only been lied to, but royally ** over as well. AT&T billing **!

Because of the bill errors they have over $300 as past due even though I have paid all the charges I believe I owe. I have received phone calls and letters about the past due amount that I do not owe! After the 9/20 phone call with Ritchie I assumed the matter was going to be cleared up. Apparently the cell service and the u-verse combined billing are separate entities that don't talk!

However, when I got my bill, I noticed that it was not on there and that my phone usage also went up. I called AT&T again. I got someone in India who doesn't speak much English. She told me that I did not have the plan of the extra 1000 texting, and I told her, "Yes, I did, because that is what I was told." She said she will look some more. After being on the phone for over 1 hour, she finally admitted that I did have that plan. She apologized profusely for her mistake. She told me she could not do anything about the phone usage, so I told her I would go into one of the AT&T branch.

On September 14, 2011, I went into the branch, and they could not find this contract of the 1000 texting on my account. I told them that I didn't understand how they cannot find it and why my phone bill is going up. They kept me at the branch for 1 hour, and they had to call a supervisor on the phone whom I told that I have been in the store for 1 hour and did not get any help. I also told her that this was unacceptable and that I needed to get back to work or else I am going to lose my job. She told me that she could not help me, because I had to go back to work. I said to her that I have been in the store for 1 hour, and no one can figure out why my phone usage has increased and why my account did not show that I was paying extra money for the 1000 texting. They kept telling me that I have to upgrade. I told them no, because I have this service since Cingular and I had no problem before. So why is it all of a sudden my bill increase tremendously and they want me to upgrade?

That same evening (Sept. 14, 2011), I called AT&T again regarding my bill, trying to find a solution to this problem. I talked to a woman supervisor on the phone, and she said that they were going to credit my account only if I added $20 to my account to get the unlimited texting. I said yes.

October 4, 2011, I went online and noticed that once again my bill was high. I called AT&T and got a representative who told me his name is William **. I asked for a last name, and he did not give it to me. I asked for an ID, and he did not give it to me. He kept telling me that I was going over my minutes. I informed him that ever since I have this account, my bill was never this high until a couple of months ago. He was very rude and condescending. He told me that I need to upgrade so that I don't go over my minutes. I told him this seemed to be a ploy to get people to upgrade even though I did it twice by adding more money for texting, since in the beginning, they told me that my problem was with my texting--now, it is with my phone usage.

I told him I need to speak to a supervisor; he got a John who gave me his ID as JC416P. I don't know if this is correct, because every time he tried to give his ID, it goes in and out. I explained to him my frustration about my account and how no one can see my upgrade. I told him that this was unacceptable and how I can trust AT&T when they told me that I have an upgrade with my text and then a couple of weeks after, I don't. Once again, he repeated what everyone else told me that I am going over my phone usage and texting. I told him that on Sept. 14 or 15, 2011, I upgraded to unlimited texting. Once again, he said I did not have that on my contract. I told him to get in touch with the last supervisor and speak to her about this, because she promised I would not have this issue again. He kept telling me that I have to upgrade. I told him that I was going to report this and that I want this resolved.