AT&T Wireless Reviews

During this time, I also observed that the phone that Ms. **** gave to me was a used and defective phone. The model number on the box did not match the one on the phone. Prior to 12/18, my husband's phone’s back cover started to slip out. On December 18, upon our return to Ms. *****'s store, she showed me the exact phones that she had on display on 11/28 and which I did not like. On the said date, Ameer informed Ms. **** that the back of his phone is slipping out constantly and he wanted to exchange his phone as well. Ms. ***** again became aggressive and indicated that nothing is wrong with the phone and that she has the same phone and it is working fine. She said that Ameer deliberately damaged the phone because she could see dust under the phone screen.

At that point, it was clear to me that Ms. **** did not want to exchange the 2 defective phones for two working phones. I told her that it was obvious that the phone is defective and the reason for the dust under the screen. She said she was not talking to me and asked me to leave the store. We then attempted to reverse the contract and she again became defensive and angry. She bluntly refused to exchange the phones and indicated that if we reversed the contact, we will have to pay a re-stocking fee of $100 for the 2 phones.

We left without a reversed contract or 2 new phones. After we left Ms. ****'s store, it was abundantly clear to me, given Ms. ****'s defensiveness and reluctance that she had full knowledge that the 2 phones she gave us for a fee of $70.00 were defective. Ironically, even though she alleged that AT&T was doing repairs and the reason for the poor reception that I complained about, Ameer did not experience that poor reception with his phone that I experienced. We repeatedly told her that the phones were defective and we needed to exchange them but on each occasion Ms. **** dismissed our complaints and acted like she was using the phones and not us.

Despite our complaints, she insisted that nothing was wrong with the phones without examining them. I subsequently contacted AT&T on 12/18 in an effort to obtain a meaningful resolution or alternatively to reverse the contract. On every occasion I contacted AT&T regarding Ms. ****'s conduct, I received contradictory responses from its representatives. The first AT&T representative told me that AT&T has no control over third party agents and cannot resolve my issue and that I must return the phones to the point-of-sale. After I told AT&T that Ms. **** refused to exchange the phones and I am not going back to her. I was given an address at **** which is another third-party agent who may be affiliated with Ms. ****'s store and would probably exchange the phones. I subsequently called back to determine what my options were if I could not get the phones exchanged at the Rockaway address that I was directed to go.

On this occasion, I spoke with a different AT&T representative, Angela, who informed me that I must go to the point-of-sale to return the phones because no other agent will take the phones back. At some point during this conversation, Angela called Ms. **** who informed Angela that Ameer admitted to her that he damaged the phone. I told Angela that Ms. **** is a downright liar. I was there during the discussion and Ameer did not say that to her. Ameer requested a phone exchange because the back of his phone is constantly slipping out. Angela then reassured me that AT&T is going to make an exception at one of its corporate stores. She said someone at the store would examine the phone to determine whether the phone was physically damaged as alleged by Ms. ****. We were instructed to go to the ****. I asked Angela for a contact name, she said to just show up and speak with anyone there.

On 12/19, Ameer and I took the phones to the AT&T store located at **** as instructed by Angela and spoke with Gerard. We explained the situation to him and he said they cannot do anything and that we must return the phones to Ms. ****. I told Gerard that Angela said they made an exception that we bring the phones here and if it is determined that Ameer deliberately damaged the phone. He pays $25.00 for the phone, we returned my defective phone, and we will either have the choice to reverse the contract or get 2 working phones from AT&T corporate store. To my surprise, Gerard said he could not do that and called Ms. **** who told him that we must pay to restock the phones if we want to reverse the contract. I told Gerard that was unfair to pay $100.00 to reshelf 2 defective phones which Ms. **** will hand down to other customers as she did to us and called it an upgrade.

At that point, I refused to pay $100 to restock 2 defective phones that we were not responsible for and instead requested an exchange of the phones for two working phones. Gerard called Ms. **** again who indicated that she would exchange both phones for an equal exchange. In addition, during my conversation with Gerard, he admitted that by just looking at my phone box and the handwriting in blue marker clearly indicated that my phone was a rejected phone. He also denied that AT&T was undergoing any repairs as alleged by Ms. ****. We left the store without any determination regarding ****'s phone nor a solution. AT&T just added more insult to our problems and made it more burdensome.

Upon returning the phones for a second time to Ms. **** for exchange on 12/19, she again refused to exchange ****'s phone and bluntly denied the fact that she told Gerard that she would exchange the phones for an equal value. She took my phone since it was obvious that the phone she gave me was a defective phone and the box the phone was placed in was not the right box. Despite the fact that the exchange should have been of equal value, she gave Ameer a phone in exchange for my defective phone for $105.00 and applied only $33.88 of the $45.00 plus taxes that I paid via credit card on 11/28 for the defective phone.

After spending over 4 unsuccessful hours on 12/19 to either reverse the upgrade or obtain 2 working phones, I contacted AT&T again on 12/19 and spoke with Kadisha. I reiterated the whole incident to her and of course, yet another contradictory response. Kadisha told me that she was going to send a new phone in the mail and provide a return address for the defective phone then subsequently reversed her statement and said she can only offer us another upgrade for an additional $60.00. I refused and told her that AT&T should assume some responsibility to resolve this issue. It is abundantly clear that Ms. ****'s conduct is unethical and deceptive.

Moreover, AT&T is supporting this type of unethical business practice and made it impossible for us to reverse the shoddy upgrade. On each occasion during my calls, I was given completely inconsistent responses by all the representatives that I spoke with at AT&T. To add insult to injury AT&T sent us to its corporate store knowing that the problem would not be resolved. AT&T policies consistently change during every conversation I have had with its representatives on 12/18 and 12/19. In essence, AT&T indicated that they could not do anything because it is a third-party agent. Irrespective of this allegation by AT&T, AT&T has given its third-party agent Ms. **** full access to our account with its permission to transact business on its behalf and yet refused to intervene regarding Ms. ****'s unethical conduct. AT&T should be responsible for its obligations to contracted customers.

The service we received from AT&T though its agent is certainly a downgrade and not an upgrade. Also, the contract does not reference restocking fee if a customer cancels his/her contract within 30 days. From inception, we were given 2 defective phones for an upgrade. I am requesting that we have the opportunity to reverse this shoddy upgrade and return the two defective phones without any liability. We are within our 30 days limit with valid reasons to reverse this upgrade and should not be held accountable for restocking fees for 2 defective phones.

With all due respect, we should have been given two new phones of equal value without any additional fees or alternatively, the opportunity to reverse the upgrade since we were given a downgrade. While AT&T is proud to say that they were giving up an upgrade, the phones, the 2 defective phones we were given did not even have videos while our older phones do have videos. Basically, AT&T has implied that we should be bounded by its 2-year contract with 2 dysfunctional phones while paying the monthly charges. If we have to provide our own phones then the contract should not prevail. I look forward to a fair and reasonable solution to this matter.

After seven months of the modem faulting out and losing all of our services, we finally had a technician come out after 50 some service calls. He said our phone lines were full of water and rotten out on the pole. We were told AT&T was running new cable and would be completed by the 15th of December but our service has only gotten worse. Now, they are sending another indoor technician out to open a new ticket to check what they have already checked and know that there is no problem indoor and that the problem is out on the line. I would not recommend U-Verse to anyone!

She went back to the service center (why called that, I don't know) and asked if she could exchange the charger. The rep told her that she'll see what she could do, and ask one of the reps behind the counters, and she told her she would have to wait in line, and she was fourth in line. She decided to come back the next day. She came back the next day and again asked if she could just exchange the wrong charger, that an AT&T rep sold to her, and she was told to wait in line. After an hour in line, a couple came in, asked the rep if they could explain one thing about their phones, and they were allowed to then go ahead, and order another phone, passing the three people in line. Then after finally getting to a rep, she was able to change the charger which took about 5 minutes.

I called the service center to see if I could purchase a gift card without standing in line, and they told me I could and to come on in. After getting there, I was told to wait in line, and I was the fourth in line. After waiting in line for about thirty minutes, and still fourth in the line, I watched someone come in and go straight to the counter, and transacted business. I left the store explaining to the door person it is easy to see why AT&T is dead last in customer service. A company that has grown so much, now shows the greedy contempt they have for their customers that helped them get there.

When my services were first requested to be turned on for one residential account, their customer service representative requested two accounts to be active. I received my first bill and then another bill for a different account. I spent hours within the first three days of receiving the bill informing representatives that I only requested one account. Needless to say, their customer service representatives are tarnishing my credit report with an account which never existed. Who needs two separate accounts in a residence? I know I don't need two accounts; I only need one.

This account is now sitting in collections because of their customer service representative's inability to adequately set up new accounts. My account, which is actually in use, has been continually charged for technician services on my internet. I have called countless times trying to resolve the persistent unauthorized charges that their technicians keep billing me for. I have never requested a technician to service my internet or come to my home for maintenance. Their service representatives will never allow me to speak with a manager about these problems.

I waited on hold for long periods of time to constantly be transferred and to be disconnected. I have explained to their representatives that there are several class-action lawsuits which have been filed against AT&T. I have also tried to have problems like this resolved and to inform AT&T of its actions, such as these, which cause class-action lawsuits. I have tried on several attempts to explain that AT&T needs to research this serious flaw in billing and to have the situation corrected.

This is a continuous monthly problem and all I do is waste countless hours, which add up to days, on the phone arguing with unauthorized charges to my bill. I have explained to their representatives and I quote, it is customers like me who could file a class-action lawsuit. I never once said, I would file. I stated that all I want is the issues resolved and to speak with a manager! Yet, even with my requests and continuous explaining of this serious problem, AT&T customer service representatives refused under good cause to credit my account for my time and continuous notification of a serious billing problem for unauthorized charges.

Now, I am requesting again in writing under good cause for the bill in collections which tarnishes my credit to be resolved within a timely manner. Secondly, I am requesting under good cause for every month I've had service a free month of service.

Since I have had to call about issues every month I've had service, I find it reasonable to receive a free for each month I've had service. I've had service since May 2010; therefore I'm requesting a minimum of eight months of service. I use the DSL internet to complete a Bachelor's Degree online and volunteer my time on the internet to assist in the arrests of criminal offenders, especially repeat sexual offenders.

Finally, a knowledgeable person needs to investigate and prevent the future of these billing problems from persisting. I would also suggest for their employment process, to complete an overall evaluation of one's abilities to adequately complete his or her duties within their company. I would not consider a survey from customer's effective, for surveys are not always offered for the representatives who failed to effectively complete the tasks at hand.

Lastly, here is some research done pertaining to similar problems related to AT&T which sufficiently back up loyal customer concerns. The road AT&T is on with all of the legal allegations, AT&T is constantly up against will result in AT&T going bankrupt because of all of the class-action lawsuits. This is why it has come to my attention that AT&T would rather settle to reduce the losses. This is the way a business is run, am I correct? Therefore, a resolution is imperative.

Due to AT&T's inability to adequately send a correct bill without unauthorized charges, I have spent countless hours which can be compiled into days complaining on the phone. I am on a prepaid phone wasting my minutes to speak with the company. I am an online college student who has to submit homework online. Every time there is an unauthorized charge, I have to call AT&T and wait for the credit to post (if the credit is done correctly) to pay my bill. My services have been interrupted. I have also been disconnected for paying a bill on the day it was due through their automated service.

When the problem first began, one of my classes suffered due to these continuous problems. I received my very first C. I have been paying continuously, for I need the service for college. Therefore, I feel I am owed for the costs I've lost and punitive damages for my credit being affected. I spend my spare time on the internet volunteering. The more time I waste having to handle these problems, there is one less criminal offender being tracked down and reported to local law enforcement.

AT&T is even affecting the safety and well-being of society because my time is being consumed by them.

I spent 2 hours and 13 minutes on Skype. being switched from department to department. ATT does not care at all about their customers. They will lose me as a customer and I will lose about $170 for the phone and $140 for early termination of my contract. All this lost money and frustration for me just because the new phone failed one day after the 30-day initial warranty.

Under the 1-year warranty I would get a refurbished (used) replacement phone. Every department representative toed the AT&T line and refused to work with me. AT&T is the worst. Don't sign up with them. They don't stand behind their products or their services.

The gentlemen assured me he was taking care of things and I would not have to worry about it again. That if I happen to get another $40 bill to call and let them know and go ahead and just pay the $14.95 until it corrects itself. So again, I waited. I paid the $14.95 and go on. I get another bill. It's still showing charges at $40. Now, I have late fees and past due charges. I called and they told me that I have finally got to the person that will help me take care of the problem (still not true). A few days later, I received a disconnect notice. I called and they told me they are taking care of it, crediting my account. It will all be corrected the next month. Another months pass, still no results.

November 29, mid morning, I'm online and my service disconnects. I called and they told me it's because I have not paid my past due amounts. I told them to read my notes. She did (Robin ***) give me an ID of xxx, told me she is "the one to take care of it all." And after 6 to 9 phone calls later, I believed her. She told me she is crediting my account for two months and fixing the billing. I was satisfied with two months of free service after all of my trouble and this all to be over and taken care of. So, I've been waiting on a bill to see the results. Yesterday, I received my bill. Wow! Add salt to the wound. They charged me for a restoration fee of $30 for their mistake. And once again, my billing is not taken care of.

There's more issues. I phoned AT&T once I opened my bill. The phone lines are not set up for problems like this. It wants to send you everywhere but where you need. I finally get someone on the line and I cannot understand the man. "I am speak English," he does not do it well. There's some more salt to the wound. So I hang up and call back this morning and I asked for a supervisor. I stayed on hold and the lady comes back on the line and says one will call you right back. Five hours later, still no call. So, I called again, talked to a gentlemen, explained that I would like to talk to a supervisor and do not wish to go over all of this just to get transferred and explain it again. He says, "Okay, I will transfer you to a supervisor." I got transferred to a disconnected personnel (more salt to the wound.)

After transferring three more times, I get Jennifer, ID# xxx. Jennifer assured me she was going to help. I hope she did. However, I found out that they did not start my contract in August. They started it last month. I told her I will show them cancelled checks showing my payments. She said she sees that I have paid. They just posted it last month. So my contract is from November 2010 to November 2011, not August 2010 to August 2011 like it should be and that it will take 2 or 3 more billing cycles to get this resolved. She cannot help me either.

She just adjusts my account to where I am paying my $14.95 and it will eventually all equal out. All I want is to see what I actually owe and not their billing issues. She cannot give me an answer to why the billing is messed up and they cannot fix it and why they did not start my service date in August and I'm in a contract two months longer than I should be. I asked for a copy of all of my notes from all of my calls and she told me I would have to go through the police department is the only way they do that. She is not authorized to send them to me.

I would think my records are mine and I should be able to see what they wrote. Last night, I got online to email a complaint to AT&T, and it was next to impossible to find a place to do that. I finally got there somehow. Haven't heard anything back from that complaint letter. I did send a complaint to the Better Business Bureau. I do not want any money. I am just very frustrated at this kind of customer service. No one can help. No one can correct it. The billing is messed up and they can't do a thing about it. Just wait for it all to work its way out. I either pay $40 a month and later get credited back when the billing kicks in (I'm not doing that. It's not what I signed up for) or get disconnected and lied to. Bottom line, AT&T's customer service is bad. Their billing is messed up and it's hard to get through online and to the right person in situations that no one can fix.

I called up the ATT Customer Care and they refunded me the charge immediately and put a blocker on such charges. But it didn't stop Flycell to keep charging me further. Flycell is definitely a scam, but it seems ATT is also well aware of this and they are working with them to siphon out extra money from their customers.

This is a fraud, and Flycell and ATT should be brought to justice. I am getting harassed now every time I call ATT Customer Care and they show that they are giving me a refund as a favor. It's not a favor. It's a scam and ATT is a part of it.

I feel cheated as if there was no way I could end my agreement with AT&T without paying some kind of fine. Even though I ended my service agreement with them on December 5, I am expected to pay over $90 for service in December, which I will not use. I actually cannot use the mobile because I ended my agreement with them. Although this is not a great deal of money, if they do this to everyone or the majority of those who chose a different mobile service, it would greatly add up. This seems at par with the service agreement lawsuit they lost recently.

The phone was finally turned off by the employee, one Leon ** at around 12:30 pm. I got the employee's name by calling the following overseas long distance numbers, he called with my phone while refusing to answer my calls to said phone. I have reported the matter to the Fort Lauderdale Police (Case #**) and hope an arrest is made soon.

I would appreciate this employee being investigated by AT&T as no one wants a dishonest person representing them. My phone, a Palm Treo T850 Pro, had proprietary software from Primerica installed which drove the value to over $700 and the phone calls made by this person cost $136.00. I would sincerely appreciate an attempt to make this situation right, as this was unnecessary and should not be condoned.

This has been the worst customer service and the previous rep Mr. ** told me that it's my fault that I did not call in when I saw those changes, and that he can't do anything for me because I ordered it. There was no apology and empathy, and then he placed a supervisor named Ms. ** on the line who was rude and kept interrupting me and told me that she won't help me because it shows I talk to someone. Then she refused to give me her ID or first name advising me that she has the right not to tell that information.

I need something done ASAP because this is going to turn into a legal issue because they did the same thing last year and this year again. No one wants to take responsibility for the actions on my account. I need a response to let me know what is going to be done. I have paid for services I never used because AT&T did not provide with the services I was promised or purchased.

AT&T has failed to provide me with a copy of a signed contract with my signature or any other proof that it was me, there in the store signing it. And, of course, I am billed with the early termination fee for the contract I have never renewed. It gets better, I have decided not to spend any more time on pointless telephone conversations with friendly AT&T representatives and their managers and take AT&T to court. I have called AT&T to get legal information - corporation name, legal address, etc. At first, a representative told me that this information can only be given to an attorney, second, after explaining to the representative that such information is public in the first place, I was told that I can only get that information from the AT&T National Complaint Center and I was given a number to a coin store in North Carolina.

At this time, I am gathering information to file a court case. Any help would be greatly appreciated.

I am just now getting that one taken care of, and now there is a new problem with AT&T. My husband and I lived in TX, and I had an AR cell plan through them. I put my husband's two business cellphones and his son's on my plan, and upgraded the family plan for more minutes. Last month, we decided to get a divorce. I let him and his son stay on my phone plan, because he told me he would pay the bill, until I found a job. He went in to an AT&T store to pay the phone bill, and the rep gave him a really hard time, asking him question after question, and asking for security codes, just to pay the bill! I called AT&T, and told them anytime someone wanted to pay my bill, they needed to let them. They don't have to give out any information about the account, just take the money, and credit it to the account.

The bill did not get paid. My husband called me from an AT&T store in TX, because I am now living in AR, and asked me if I would authorize him to split his phones off my plan. He then handed the phone over to the AT&T rep. The rep asked me if it was okay to transfer the phone numbers over. I told the rep that as long as he paid the entire balance, everything that was owed on that account, because I was closing that account, and getting an Arkansas one, just for me and my daughter. He reassured me that my husband was paying all that was due on that account. So, I authorized him to move my husband's phone numbers off my account. This was the only leverage I had, to get him to pay this bill, as him and his son were the only ones who used the minutes. My daughter and I only used the unlimited texting.

I went ahead and got that account closed with a woman rep at AT&T, and got Arkansas phone numbers. I went in to look, to make sure that the old account had been closed online, and it says I am past due for $285.60. I called and spoke with a rep, and they told me that my husband only had to pay the past due amount on the account, to get his phone numbers transferred. Well, that was not what I authorized. The rep also told me that at the time of the transfer, $616 was due, but only $331 was past due. I have been battling this out with his attorney, while we are in the middle of a divorce. I have called AT&T umpteen million times, and told them I do not have a job, and this is a legal issue, and to not send that account to collections. This was their fault for not making him pay that bill, when I requested everything to be paid, before they transferred his phone numbers to him.

Now yet another thing is going to collections and hitting my credit. I have never had problems with any other service providers, and this is twice that they have put a blemish on my otherwise sparkling credit. I work very hard to pay my bills to keep my credit good. Then, on November 30, my mother noticed that when she called me, she got a recording that said this number is no longer in service. I called 611 to speak to AT&T, and it said it had been suspended due to non-payment. I called them, and told them I had just made my payment and it was showing on my online account as being paid on November 13. The lady started stuttering, and put me on hold like 5 times. She finally came back and told me that the phones were back on, and that someone had called them, and told them to shut off my phones.

My husband knows my social security number and DOB, so I would imagine it was him. I don't know how that can happen, but evidently it did. Then I asked about the old account, and if I could just make payments, seeing that my husband was refusing to pay that bill. She sent me to another department. The lady told me that it was too late to make payments on that account, and they could shut off the phones on my new account, if the old one was not paid in full. I don't get how I could even get a new account, if I had an old account that had a balance due on it. It is really strange. The whole thing is fishy to me. Every time I ask about the old account, they cant seem to find it. They have already given that old cell phone number out to someone else. Weird!

How can they close an account if it has a balance due? The whole thing is really strange and confusing. I know I told the rep that was doing the transfer of phone numbers that I authorized the transfer only, if the entire amount due on that account was paid in full. He did not honor my request, and now I am paying for it.

I am unemployed and in the middle of a divorce. The cell phone numbers that were transferred over, were the only leverage I had to get my husband to pay that bill. Now, it is being sent to collections, and I can not pay it. I am having to pay my current cell phone bill from working temp jobs here and there, barely making ends meet, living with my retired mother, living off SSI. I would not be having this problem, and would probably be divorced by now, if the rep had just done what I asked, and made my husband pay everything on that account.

The manager did credit back to my account three months of charges but the latest month was less than $2.00 so far so my 3 month credit totaled $21.65 not $29.97! So far, I have been unable to get a phone number or address for hot-hot-news.com to try to get money from them. I don't believe I will be able to get my money back.

AT&T manager has now set up PIN codes on my two cell phone lines to keep this fraud from happening again. Why don't they set it up that way to begin with before I was out $80.00.

My complaint to them was that I had not been notified. Three long calls later, I was told the text message (my notification) had been sent to the Sierra Wireless device, which is a modem. Even the supervisor could not tell me how to retrieve a text message from it. Nowhere in the contract did it spell out how notification was to occur. They claim that the "system" automatically sends out the notice to the lowest number in the series on the account, which is in this case "the device". The supervisor seemed to think that this action satisfies "notification to the customer". I do not.

The question is: would a reasonable person expect a customer to learn how to read text message sent to a modem, just in case AT&T might have a change on terms and condition sent there if no one had ever explained their notification process? I am being skewered by a technicality. Why is this a problem? I never have exceeded their "maximum" of 5GB in a month, until I learned how to download movies this month, which resulted in the overage and block. If I had heard about this change, I would have made it my business to make sure I did not exceed this amount by doing some research about how to view my usage. But why would I ever do that if I thought there was no maximum?

The problem in dollars: If I agree to sign on to their new terms, they will charge me only a $68 over-use fee for this month, and unblock my access. If I do not agree and opt for the right to early termination (which is pretty darn tempting right now), they will charge me the full freight of $681, which is based on the amount for overage in the old agreement (I thought there was effectively no maximum - hint: they say there actually was a 5GB max, but they didn't charge if you went above it). I would prefer not to have to sign this new agreement just to avoid the excessive charge of $681; this would be signing under duress. I was unable to convince Mr. Hedrick that their notification process was not effectively a notification. I have only until 12/14/10 to sign the new contract, or I will be billed the full amount.

I borrowed an iPhone from a friend to try it and see if it was something I wanted to buy. Approximately 2 weeks after beginning use with my AT&T SIM card, I received a text message from AT&T advising me that because I had an iPhone, they had automatically activated the data plan for my phone line (about 2 months ago, I had called AT&T to block data communications from my regular phone to make sure it could not happen by accident, so this went against my services request as well). I called AT&T immediately and spoke to a customer rep requesting to cancel the data service plan as I was not interested in it. I was told that because I was operating a smartphone, I had to pay for a data plan even if I did not intend to use the plan and I used the device only as a regular mobile phone.

I went through three levels of management (or at least so I was told) and always received the same answer: AT&T imposes the data plan to anyone having a smartphone even when the phone was not purchased from AT&T (it seems like Verizon, the other major provider in California, has a similar policy). I believe it should be illegal for a service provider to force me to pay for a service I do not want - if anyone, it is Apple that could impose certain services with its devices (as it does). Consumers are being abused by being forced to pay for services they are not requested or wanted without an option. Because the technology is too new to have any type of formal regulation, they have taken advantage of this loophole. It is time to set limits for telecommunication giants in this area. Kindly look into this, it should be illegal. Thank you.

Each of the phones they are willing to replace it with have similar issues, and therefore I feel uncomfortable accepting if I will have to return and replace it again. I asked for a refund of the amount I spent on the original purchase, $200, and the company says it does not work like this. I want the iPhone for my daughter as we feel this is the best option phone wise so she will not continue to have issues.

They are further adding insult to injury by refusing to refund the difference because I did not call in before I made the calls, though it was weeks after they advertised the change in rate for unlimited daily calls. AT&T is being unethical and insulting by pretending that was a 'new' plan and therefore did not have to automatically supply it at the new advertised price.

I initially paid $300-400 with my new one and they replaced it with these broken down refurbished phones. The bottom line is: they want you to sign another two-year contract and pay for another brand new phone. The other problem is they almost demand you have a home phone before you even get issues resolved. I want my money back I paid for my brand new phone and they need to hire qualified and more caring customer service reps.

Topaz

I have excellent credit, you have my "internal credit" history in front of you. You can see we have had this account with you for years and never been late, so there is no need to get my permission to run an internal credit report". I was told the computer has to run this "report". I was passed along from a customer service representative to the resolution department to her manager Clayton ** at Decatur operations who then assigned me an ICU case number to be handled by Brian **. I don't understand why AT&T cannot simply restore my service since they made the mistake without running this credit report.

In October 2010 was told that there was nothing that could be done to assist me until November 10, 2010 at which time I would be eligible for an "exceptional upgrade". The only way that I could be assured of receiving a phone that would work would be to extend my contract. On November 10, 2010, I called what I was told was the Exceptional Upgrade department at 1-866-650-1836. I was once again transferred from department to department with no assistance. I was transferred to a woman in Customer Care who at first told me that she could adjust all outstanding balances because of my problems.

When I asked her to transfer me to the cancellation department I was told that "policy dictates that if I cancel that no adjustments be made." I informed her that I had already contacted the FCC. I have spent over 21 hours on the phone being transferred from department to department and I still do not have an operable phone. I am asking your assistance in getting out of my contract, 2 lines involved, so that I can obtain a phone that works.

Today, I look at my bill closely and notice the $9.99 charge for the ATT Navigator. I go back and examine the previous months and find it was never removed. So we had been charged $9.99 for over 18 months. Again, I should have spotted this earlier but not the point of my complaint.The first part of my complaint is the fact that they give you a checkable option that clearly says "I no longer want this feature" that is clearly and directly in reference to the ATT Navigator.

After calling today to dispute my charges, I am told that choosing "I no longer want this feature" does not work for the ATT Navigator feature and that you have to call directly and request it be removed. This really made me mad, especially when I asked why they had the disable option available as a selection if it did not actually disable the option. They could not answer that question. My next complaint is that the only refunded a portion of the charges. Even though I'm sure they can view data and tell that besides the initial use of the Navigator, we never used it again.

The next part of my complaint is not the money I gave them. It's the fact that they have this option to disable presented in a clear and undoubted misleading manner. They know that you must call them to disable the feature however they give you the option of choosing disable on the page, even though that will not disable the feature. When I explained this and said it should not be there and should be replaced with "you must call to disable this feature" I was told the page cannot be designed to present things in a way that the viewer will always understand. Not sure what that means. If selecting "I no longer want this feature" does not disable the feature, it simply should not be an option to begin with.

Being with AT&T for two years now and having four iPhone accounts with them, I would expect they would want to keep me as a customer but that is not going to happen, not because of the failure to refund but the failure to correct this misleading option of disabling a feature. The fact that they are aware it does not disable the feature but choose to present it that way and leave it, only tells me it's probably that way for a reason.

Last week, I received a letter stating that AT&T would not send us a form letter from AT&T, P.O. Box 740924, El Paso, TX. It said that they would not honor the rebate because of the requirements were not met; giving several reasons that would not apply to my submission. These reasons included an inaccurate date of purchase for the rebate, late submission, etc. that were not true. I check all of these things before I send in a rebate so my husband and I have called AT&T support dept. within the next three days for 3 times.

On 11/4/10, I called Gwen and she said, they're (AT&T) not doing the rebate any longer. Call Apple. Then I talked to Sadie the supervisor who would not honor the rebate. On 11-5, I talked to a supervisor. named Dorie. Today, Benjamin called the Little Rock AT&T store and the sales rep was not in. The manager denies that there has been a rebate on the iPhone, however, the internet is full of these AT&T rebate forms for the 3gs! Please work with this merchant to persuade them to rebate $100 as they promised.

A week later, I received my phones through the mail and to my surprise, the numbers had been changed along with new sim cards for all 5 phones. I called AT&T immediately and told them of the situation. It took me two days to finally get to through to the AT&T phone service and talk to someone who was willing to help me out. I talked to about 4 different people, and finally someone was willing to help me. The woman on the other side of the phone told me that instead of buying the new phones for my existing lines on my wireless bill, AT&T online created for me a whole new account.

She also told me she could fix it by canceling my new lines and transferring my new phones back to my old accounts, and all I had to do was just put my old sim cards in my new phones. So I listened. I also repeatedly asked if she already canceled my new account and she assured me it was done. With the new line I added for my son, the lady on the phone transferred that line to my old account.

A month later, my son's phone was disconnected so I called AT&T about it. Again, after a 5-hour run around and holds, I finally talked to one of the managers of AT&T who told me that my new account was never canceled and the only way for them to cancel my plan was by sending in the phones and re-doing everything. Also, since it has been more than 30 days, I can only cancel my plan by paying them $240 per line for a total of $1,200 just to fix their mistake of misinforming and them deceiving the costumer. I cannot add another line to my old account because they don't allow me.

They admitted they made a mistake by misinforming me about the situation but they do not take the blame for their deception. I want to fix this situation immediately, but they do not allow me to with out paying for their mistakes.

A week later I received my phones thru the mail and to my surprise the numbers had been changed along with new SIM cards for all 5 phones. I called AT&T immediately and told them of the situation. It took me two days to finally get to thru to the AT&T phone service and talk to someone who was willing to help me out. I talked to about 4 different people and finally someone was willing to help me. The woman on the other side of the phone told me that instead of buying the new phones for my existing lines on my wireless bill, AT&T online created for you a whole new account.

And she told me she could fix it by canceling my new lines and transferring my new phones back to my old accounts and all I had to do was just put my old SIM cards in my new phones. So I listened. I also repeatedly asked if she already canceled my new account and she assured me it was done. With the new line I added for my son, the lady on the phone transferred that line to my old account.

A month later my son's phone was disconnected, so I called AT&T about it. Again, after a 5-hour run around and holds, I finally talked to one of the mangers of AT&T who told me that my new account was never canceled and the only way for them to cancel my plan was by sending in the phones and re-doing everything.

Also, since it has been more than 30 days, I can only cancel my plan by paying them $240 per line and a total of $1200 just to fix their mistake of misinforming and them deceiving the costumer. I can not add another line to my old account because they don't allow me. They admitted they made a mistake by misinforming me about the situation but they do not take the blame for their deception. I want to fix this situation immediately, but they do not allow me to with out paying for their mistakes. My son has been without a phone for more than 3 months. My numbers for about a week were different, hurting my insurance business which is based on my cell phone usage.

I will not pay for a problem which AT&T is responsible for. I pay a total of $125 a month for one line of service and I use my cellphone for calls, texts, e-mails and internet use. I depend on my cellphone for everyday business and dealings and therefore it has really cost me more money than what I have gained from it. I have missed calls from my work, family and friends which has caused me a lot of grief and I am absolutely frustrated with this situation. These big corporations forget who has indeed put them in their financial positions. A business law states that the consumer is always right. In this case, the only thing I ask is to receive a service for which I am paying for. Any help will be greatly appreciated. Thanks!

Suddenly, customer care said that my upgrade eligibility has been changed to April. When asked why, no one knew the answer. I had to spend hours on the phone, on hold for 35-45 minutes each time and re-explaining every single time as I kept getting transferred around. Finally some guy came on the phone, who was very rude and said that they don't know why but the eligibility has changed. They reviewed and said nothing should have changed it as no changes made to the account that can cause this. The whole time though, the conversation required me to really push and push to get answers. All that the customer service guys wanted to do was hang up and say that I am not eligible anymore and they don't know why.

Finally, one of the guys, who was extremely rude to me, said that it must be a system error and that I have to fill out a form called VPGM form at the store. He said that he cannot email or fax it to me. I have to physically go to the store as it is only available in the stores. When probed more, he said that it's some special form to get the AT&T VP and GM's approval as it's a system mistake. But they assured that once that is done, I will be reset back to the original eligibility status date. It was several hours down the drain already.

When I went to the store in Portland, the sales rep there named Hunter said that he had never heard of anything called the VPGM form and he said many times customer service will just make up stuff only to get you off the phone. He said he cannot see my eligibility but he does see that it was changed randomly recently. The customer care notes did say that they did not know why it was changed or how to fix it. I requested him to call customer care and we had a long 2-hour call with customer care going over all the details. Finally after all this, the information I got was that my upgrade date was always Nov. 3 confirmed.

On 10/7, something happened that changed my upgrade eligibility. They looked and looked and said that no changes should have caused this. Usually a new line or removing a line causes this change. Again, after repeating several times and on hold for hours, the lady finally said that because it is a system error and because my current phone doesn't work, they can give me a new phone that day. But the guy at the store said that he can't process it until Nov. 3 even though the customer care team agreed to process it. But they said that it would take longer as they have to ship and didn't have most good phones in stock. The lady, Amanda **, in customer care also agreed that there is nothing called VPGM form in AT&T and the other guy was just making it up to get me off the phone. Finally she assured me many times that a ICU (Intensive Care Unit) case was opened on this which means they guarantee a 72-hour resolution and that they will fix the upgrade eligibility ASAP and call me back so I can buy the phone on Nov 3. They recommended to buy a cheap go-phone until then to tide me over that time.

On Nov. 2, no call came from customer care ICU. I called, waited for a long time, had to re-explain all the details and fight for my case again for hours on the phone and again, they said they don't know why it changed but they don't have a way to fix it. One rep said he does see the ICU case but after an hour of talking and getting transferred to other reps, the other guy said there was no ICU case even entered. Another said the case was entered but rejected. For another hour, I fought and fought and requested an answer, and finally a gentleman called Jesus and his subordinate Lorina both said that the reason for this change might be because of a home address change. I was told that my contract says that if I change my home address online then the upgrade eligibility will be changed without notification to customer.

When asked where in the contract this is mentioned, they said that they cannot tell me where and I would need to read through it. I brought up that I have changed my address before, it was not affecting my contract and the response I got was that sometimes it will. So apparently, the contract says that if AT&T wants, they can change, upgrade eligibility on home address change if and when they choose. That is unacceptable and after that I said that I will be reporting this to the newspapers and TV shows as this is ripping off the customer. The rep put me on a long 30-minute hold without even telling me he was going to. As I was speaking, I heard music. I still stuck on and when he came back, he said that he cannot provide customer care to me anymore. I said it is part of my service that he provides me with care, but he said he cannot and hung up on my face.

I faxed copies of my contingency orders from the hotel to AT&T per the conversation I had with the AT&T CSR and stated that I was leaving that evening (4 May). I also stated that a payment of approx $131 was scheduled through my financial institution (USAA) and should arrive not later than 6 May to pay off the outstanding balance. I was assured by the CSR that all activity on my account (including the additional line belonging to my 15 year-old son) would be suspended immediately for the duration of my deployment. Because of my past experience with AT&T, I was confident that everything would be taken care of.

The representative I spoke with was very helpful and seemed competent and experienced. I wrote her name down but couldn't find it when I returned. In August, 2010, my fiance Betty Kay ***, emailed me in Afghanistan to advise that she had received a notice from a collection agency showing a delinquent balance from AT&T for several hundred dollars. She attempted to call AT&T to get additional information regarding the balance but was advised that because we aren't married or have a POA, the account could not be discussed.

All that was relayed to Betty Kay was that there was a balance owing on the account and that an immediate payment should be made to avoid further collection activities. The nature of my work and location in Afghanistan did not permit me to contact AT&T regarding the issue. I called AT&T on 15 October 2010 shortly after returning from Afghanistan. I spoke with a CSR named Nancy ***. After recounting to her the events outlined above, she confirmed that the account had been put into military suspension but that the additional line on the account belonging to my son had not been included in the suspension and had since become the primary line on the account, thus the subsequent adjustments and billing on my account in late May 2010.

Upon my return, Dylon told me that he continued to use his cell phone expecting the service to be shut-off at some point as I had advised. Obviously, that never occurred. In fairness, I advised Nancy that I would reluctantly pay charges incurred by my son as a result of usage after the military suspension, noting that had the suspension taken place on or about 4 May 2010, these charges would never have occurred.

Nancy advised that she would have the account corrected and that it would take about two weeks for AT&T to do that. I asked Nancy what she could do to assist in getting me connected with cell service while my account is being corrected. She offered to call the nearest AT&T store (2228 Fair Oaks Blvd, Sacramento, CA) from where I work **** ***** ***, Sacramento, CA) so I could be set up with new service since my cellular number (xxx.xxx.xxxx) was no longer available. Before ending the call, Nancy again stated that corrective action would take approximately two weeks. That same day (15 October), I drove to AT&T's store on Fair Oaks blvd. in Sacramento, as Nancy suggested, to inquire about new cell service. I was advised by a CSR at the store (after he had reviewed the notes on my account and called the corporate office) that I was ineligible for new service until the current account was taken care of.

I advised him that I had been asked to visit the store and recounted the previous conversation with AT&T CSR Nancy ***. He simply stated, "Mr. ***, I know what you were told, but we simply cannot implement new service until your account has been resolved." Disappointed with the entire situation, I decided to wait the two weeks Nancy stated it would take to resolve my account. During the two weeks, I received four (4) calls from a collection agency attempting to collect $661 from an AT&T Wireless debt. On each occasion I advised that I was in the process of resolving the issue with AT&T and that the debt is not valid.

I called AT&T on October 29, 2010 and spoke with AT&T CSR Olivia. After spending time on hold to review the notes on the account, she stated that it was unacceptable that, after two weeks, nothing seemed to have been accomplished on the account. She assured me that she would take care of what needed to be done. Olivia was professional and seemed empathetic and willing to do whatever needed to be done to make things right. She gave me a case number (CM2010102914069492) and advised that the account will be resolved by November 8, 2010. She asked me for an email address (***@***.ca.gov) so an email could be sent to me when the account has been resolved.

As a result of AT&T's actions, the erroneous debt was referred to a collection agency (while I was still in Afghanistan). As a result, my credit report has been derogatorily affected. In addition, I have been without cell service since I have returned and the cell number that all business and military colleagues as well as family and friends have for me is no longer available! I just would like AT&T to own their part and responsibility of this huge screw up and make things right. Thanks so much for your help.

Today they shipped two phones for the orders which were cancelled previously and the charge on my account was not removed. I had to be on phone for 5 hours continuously and customer service will keep on transferring me from one department to another department. They say that our department does not handle this and they transfer to another department. AT&T’s customer service is the worst. No one knows anything. Representatives say that my order was pending because zip code is not in market. What does that “not in market” means for them? They do not know that the new line number will be issued with the area code where primary account is opened and we need to give that zip code. Only the supervisor knows about that and it created the whole of this problem.

Today, they shipped two phones for the orders which were cancelled previously and charge on my account was not removed. I had to be on phone for 5 hours continuously and costumer service will keep on transferring me from one department to another department. They say that our department do not handle this and they transfer to another department. AT&T costumer service is the worst. No one knows anything. Representative says that my order was in pending because zip code is not in market. What does that not in market means for them? They do not know that the new line number will be issued with the area code where primary account is opened and we need to give that zip code. Only supervisor knows about that and it created whole of this problem.

Guess what? Service is still no good! Now I am being told that the a new tower is being built and will be operational in late November after being told last week the construction would begin in late November! Does anyone know what is going on and do they care? During the past 8 months I have tried every avenue to promote better service. I was talked into buying a micro cell to help inside my residence with service and it worked great, for about a week. The micro cell then locked up and after returning the third micro cell AT&T discovered that my AT&T internet service was not fast enough to be effective for the micro cell.

In order for the micro cell to work I would need to upgrade to the $42.00 a month plan! Wow, what a joke. I refused to pay an additional $25.00 per month to get the same wireless coverage I was getting before. I returned the micro cell. I went to a local store to complain and an employee assured me that he had filed a "ticket" and someone would actually come to the area and check the signal strength and would get back to me. It never happened.

When I called AT&T about this, they advised that the "ticket" was never closed. In other words, nothing was ever done about the problem. I was then advised by AT&T to upgrade my phones to 3G phones and that would solve the problem. Good for me, so I upgraded two of my five phones and guess what? Service is still no good! I was then advised by AT&T that my SIM cards needed to be upgraded. Wow, why didn't they replace them when I upgraded the phones in September 2010? I received the SIM cards and replaced them and guess what? Service is still no good!

I called today and spent almost 2 hours on the phone talking and talking with customer service, tech department and several other departments. Guess what I got? Different answers from every person I talked to. I finally talked with the department that can cancel your contract and what I got from the so-called manager (Moses, like that’s his real name) and Ashley was their fake interest in my problem, but no solution. I was told by fake name "Moses" that he would cancel my contract but would only give me 50% of the early termination fee. I told him that was not acceptable. What I can't seem to make these uninterested and unconcerned people understand is that what I want is my service to be restored the way it was prior to February of 2010.

If they can't do that, then I want my service terminated with AT&T and no ETF. Like I knew what that meant before today). I have spent countless hours on the phone trying to get this problem corrected and countless of time driving to your local stores exchanging products that did not work when all I ask for is proper service. I know I am just one customer and you have millions but believe me, with this type of wireless service and customer service, they will soon be gone away. If you can provide any solutions to this problem, please do so as I'm quite sure I will never receive a response from this email.

Upon my return, I called to put my plan back to my domestic plan and they still said I didn't have any other charges except for the 100 MB plan I signed up for before I left. This week, 2 weeks later, I received an email stating my service was suspended and I needed to call to make payment arrangements for my outstanding balance. I checked my bill and it was only $30 more than usual. I thought that was odd they would make a big deal over $30, so I called. The woman I first spoke with said she wasn't sure what was going on and didn't see anything. So I was transferred to international services and was told I had used my 100 MB and gone over by 156 MB! I was in shock and freaked when they said they charged me a $5/per MB overage fee, totaling $780. They said as a "courtesy", they would upgrade me to the 200 MB plan for around $300 and I would be responsible for the other 50 MB which is still $275.

I told them I shouldn't be held accountable for the overages if their company had told me I didn't use any of my internet usage at all. I said that was highly fraudulent to tell someone they didn't use any of the service and then change their story weeks later. If they didn't have accurate information, they shouldn't have told me it was accurate. I wouldn't have used my internet if I was close or near going over. The manager, George **, was highly rude and did not seem to care about my problem. I asked to speak with his manager and he said they would get back to me Monday but said his manager wouldn't change anything either.

I have been with AT&T since 1999 (pre-Cingular days) and I am very disappointed by how they are handling this problem. I refuse to be held responsible for this because I was clearly misled.

I called them back, and they said they didn't know what to tell me. We called the Torrance store (because we were told that is AT&T's main store) but, they said we need to take it to the store that sold it to us, and we need to 'make' them fix it! Brilliant! But, they offered nothing either. We took it to the store again, and they changed the battery. That didn't work either.

Prior to this, I upgraded my phone and they sold me a Nokia flip phone that was okay, but when I took my daughter's phone to the warranty store I found out they had made a really bad deal. The warranty store had a much better phone, for the same price. 'They' told me I have 30 days to return the phone, but I had to do it at the store that sold the phone.

When I did that, they told me they could make the same deal there and they returned the phone and gave me the better phone but when they did that, they used another upgrade. I didn't purchase a second phone; I exchanged one. I didn't know this had happened until I decided to use my son's upgrade for my daughter, which would have resolved the problem. That was when I found out an upgrade was used the same day I returned my phone.

When I call them, I get nothing but a runaround! The store that took the upgrade says they didn't do it, and AT&T says that is the store that did do it (but AT&T can't do anything about it because it's a kiosk in the mall, independent of AT&T).

When I called customer service, the girl (Rose) hung up on me (and that is just wrong on so many levels! ) Also, the stolen upgrade extended my son's contract and he didn't get a phone! This month, there are overage charges on my bill that are unusual as well, and they said the best they could do is a one-time credit of $20; but the charges are more than that, so that doesn't work for me. (This is the call when they hung up on me).

I filed a complaint online through AT&T, but they ignored it. I believe, since AT&T quit detailing calls and charges on the bill, they add erroneous charges. They have oftentimes overcharged, but when I call them, they are on paper, and they take the charges off. I have never had legitimate overage charges and I didn't do anything this month to create charges. Also, I found out that somehow through all of this, they had listed my son as the primary account holder! He's 16! (And he's never been the account holder). They did correct that part of the nightmare, but, nothing more.

I have a phone that doesn't work (that was under warranty until they jacked me around long enough to let the warranty expire). I have a missing upgrade, and, I have overage charges on my bill that are erroneous. All of that is equivalent to hundreds of dollars. And now they tell me, that if I end my contract early (due to bad business practices), I'll be forced to pay $143 per phone - early termination fees. That's about $450 -and they don't have to anything including honoring their part of the contract! What does one have to do to get stuff like this resolved? I've been trying for months, and AT&T isn't going to do it.

Suddenly, I start receiving mail from AT&T as if I'm still with their company for my cell phone and they are charging me the regular rate that I was paying for before I cancelled the account. I called them and told them that the account was cancelled and that this should not be occurring. This was in 2009, January. I stopped receiving mail from them for 2 months and then it started again, but the next letter I received told me I owed them over $900.00. I called back and was informed that my account was not cancelled and that I requested it be suspended and that I was in a contract with them. This I have been informed is something that they do often. I scouted around Youngstown and found 2 individuals that previously worked for AT&T in their West building as customer service reps. I was informed that they are told to "Suspend" a persons account rather than cancel it when they call in to request a cancellation.

This suspension allows for AT&T to continue charging you for months to come even when you have requested the account be cancelled.This is a huge scam and if anyone knows of a class action lawsuit against them I would appreciate it if they would let me know because at this point they are requesting $1,584.49 for a phone that I cancelled in 2008. If this happened to me, it has had too of happened to someone else. I refuse to pay it and I want them to take me to court, so that I can tell a judge what they did.

I then told them that I want out of my contract and asked if I was done. They said yes, so I said goodbye and hung up. They called me back and left a message saying that if I tried to get out of my contract, they were going to charge me $240. I've been with AT&T for over 7 years and they treated me like a nobody. I called them back and told the representative what had happened and asked if I had insurance on the phone. She informed me that I did. Whenever I need anything from AT&T, I have to threaten to get out of my contract to get it. Even then, they very rarely honor the things that they promise when you purchase their services.

The whole thing smells fishy. They tried in the past to overcharge me, and I stood up for my rights. They have gotten over a couple times with the wrong billing, but I refuse to allow this to continue. They are thieves, and they will do anything to steal from the don't haves.

Something has to be done for the consumer. It appears that I don't have any rights. How will this matter be treated? Why is it that this big establishment continues to get over and I'm left with a poor credit rating because they want me to pay for a family plan service when I couldn't get the replacement phone until the summer? Now, they want me to jump over hurdles to services restored. AT&T is in the wrong, not me!! There's nothing left to say, but I was taken advantage of and this shouldn't have happened.

I think they are scamming the customers. I think they buy bad phones, sort of the "irregulars" of the cell phone industry and pawn them off to the customers. Several other phones I have had, the first 6 months they work great, then they start working like **. They drop calls, shut down, etc. I personally think they sell defective phones.

Well, when I spoke with Jessie, he made it clear that Natasha discontinued the insurance on this phone and that he was going to talk with a supervisor and get it overridden. I should call in 3 to 4 days to the insurance department to get it replaced. I called (888) 562-8662 on 10/12 and was told that this phone was not in this plan and that I needed to contact AT&T and find out the status. I then called AT&T and spoke with Tyler **. I was informed that my phone never had insurance, even when we upgraded in July 2009 and that there was nothing they could do about it. It was like getting into a car accident without insurance and then trying to get insurance to cover the damage. I have been an AT&T customer for over 6 years and have had nothing but problems with billing, reception or phone issues.

I know I am being told by Tyler that if I wish to disconnect and cancel my account, I will have to pay over $700.00 to get out of my contract. But in the meantime, my phone will not be fixed so I have to contact the resolution department to try and get this dispute rectified. I feel that as a major phone company, there would be more understanding of how these things happen and that there is documentation to follow up the complaint. I will go to the BBB and anyone else I can notify of this treatment by this company. Every month, I have to call regarding something showing up on my bill that was never authorized by me.

This pain would continue for hours, even a day after using the phone. I got to the point that I would only use the phone in speaker exclusively. I tried using a blue tooth, but the reception was absolutely horrible and I had to simply rely on the speakerphone. I called AT&T to ask if I could return the phone, but they insisted it was not the phone. I went to the AT&T store and explained the issue, but they wouldn't let me return the phone. I even gave the rep a demonstration with one of my hair clips.

The magnet in the phone is so powerful, that I can pick up my hair clips with the phone. Although impressed by my magic trick, they wouldn't let me swap out the phone. The blackberry disturbs the signals on the TV if it is too close; it disturbs other phones if it is too close; it disturbs the fluorescent light at my desk if it is too close. Now, I believe it has started to have an effect on the electrical signals going from my brain to my heart. I sleep with the phone plugged in and sitting on my night stand. I use my phone more than ever because I am working long distance from my husband and daughter.

I live in a vintage, two-flat apartment building on the second floor, on the north side of Chicago, near Western and Lawrence. My zip code is **. Using AT&T's coverage viewer, you can see exactly where I live. On the edge of a four by four block Bermuda Triangle of poor cell phone reception: **. One of of every two calls I make from my apartment on my iPhone drops.

Since early 2010, I have used AT&T's "Mark the Spot" application, which they provide through the iTunes app store free of charge, to report all instances of dropped calls and poor reception. Before my bill is due, I call AT&T and request a billing adjustment because they constantly acknowledge that the towers in my neighborhood are either down, in disrepair, or scheduled for repair. Their own coverage viewer confirms this. As do the text messages I receive every time I report an incident, usually 25-30 a monthly billing cycle.

Two days ago, in trying to contact my local electric utility regarding some important service-related questions, it took four call attempt failures until I reached a customer service representative. And when I spent three minutes relating the details regarding my inquiry, I was asked to hold while she got the information I needed from a supervisor. While on hold, as usual, my call dropped.

This happens all the time when I am speaking with people regarding business or work-related matters. It pushed me over the edge. I called AT&T and read them the riot act, asking why they can't get their act together after an entire year providing reliable coverage in my neighborhood, with their own map demonstrating that this is a trouble area.

The customer service rep said that she saw all the complaints months prior, and if did I want to troubleshoot. I informed her that this was my second iPhone after turning my original one in because of a warranty issue--and that I had just this week, completely reformatted my iPhone and reinstalled everything. So what was her troubleshooting going to accomplish, when their map shows that my neighborhood has a coverage issue?

She blamed it on "building interference", even though I told her that this happens outside, in front of my building, and in my car, elsewhere in the neighborhood. She also did confirm that, as always, a nearby tower was under maintenance. So nothing she could do would alleviate this ongoing service failure.

When we agreed that there is obviously nothing that AT&T can do to resolve the problem, I requested a billing adjustment because I do not believe that I should pay full price for a service I am getting only half the time. I was told by the rep that AT&T will no longer adjust my billing despite all the "Mark the Spot" reports I sent, corroborating their poor service. My "choices" are to cancel and pay an $80 early termination fee and not be able to use my iPhone anymore, or buy a $148 signal booster with no guarantees that it will change anything.

Those are my choices. And because they have the monopoly on my hardware, it's going to be my choice if I want to go with another carrier and have a new paperweight I can't use--which costed me $300 when I signed up.

I have already filed complaints with the FCC and the BBB, stating that until AT&T starts putting the money they jacked from us in our billing to fix the problem in this neighborhood (because of their bad cell phone towers), they need to either:

A.) continue to adjust my bill each month in light of the fact that they have acknowledged their faulty towers either not working or "scheduled for maintenance;"

b.) provide me with a signal booster free of charge, as I should not have to pay more money on top of what I'm already paying for service they are not providing; or

C.) fix the ** towers in this area that haven't worked for a year so I don't have to call them every month to report all the dropped calls.

It has become absolutely surreal to discover, after purchasing a piece of smartphone hardware that I like using and which is compatible with my Mac computer, that the telecarrier has the audacity to limit my choices because they do not provide the service I am paying them for and they don't think that I have a right to request a billing adjustment when it's a proven fact that their reception in this neighborhood is substandard.

In addition, it should be noted, that AT&T's last "upgrade" to their "Mark the Spot" application software, does not send text message confirmations when you report an incident. In fact, it doesn't even report your incident at all to AT&T. On previous versions, when I called AT&T to request the billing adjustments, every incident I reported could be viewed by the service representative. With the new version, they see nothing and without the text confirmations on your own phone, you don't even have a record anymore of the incidents. Luckily, I had the older version on my laptop, which I reinstalled and which now once again reports all my dropped call and bad service incidents. But even with that evidence and their coverage map, AT&T wants me to pay full price for a service that they will not improve.

How do they get away with this? How did Apple get away with granting a monopoly to a telecarrier that some consumers could never imagine would become such a service nightmare when we originally bought our smartphones? AT&T asks me to call them from a "landline" also when I have to contact them about these problems. I don't have a landline, as I can barely afford their service, and that they expect me to have another phone because their service sucks adds even more insult to injury.

I want to file a complaint or a lawsuit against AT&T for their admission that my service area is problematic while refusing to adjust my billing and for also preventing consumers from being able to properly log their service issues by replacing their "Mark the Spot" application with a placebo program that actually does nothing but "pretend" to report service issues.

I wanted the phone inspected by the technician, to prove there was no internal damage. When it charged, it worked great, but since I was not able to charge it, it won't work. Apparently, this is a common problem on all cellphones. If exposed to any kind of humidity from environment, or in your pocket, water damage indicator changes color. That is not true water damage, as if dropped in water, etc. So, why force the customer to pay for a free broken phone? That is not right.

The consequences include stress, economic impact, anxiety, and feeling that my testimony is not true. Basically, they are calling me a liar. That is not right. I told the truth.

When I called AT&T, they agreed to look into it. In June, I am still having the same issues. I was very frustrated that I decided to go into the store. The tech told me it was my SIM card. It was old so I purchased a new one. Still, nothing has changed. In July, I was told that T-Mobile had installed new towers in my area and that was the reason myself and other neighbors lost our signals. I again went to the store and this time, I was told that it was my phone. I purchased a new phone but I still had the same issues.

In August, I called, wrote and got many canned responses but nothing has changed. Finally, because it was apparent to me that they could not fix my dilemma, I asked to be let out of my contract. They agreed to this as long as I paid the early termination fee of $115 each phone. This is criminal. They cannot give me what I purchased and they want me to pay to leave?

The phone [a Nokia 6350] now lacks the software upgrades necessary to function properly and I am supposed to travel 70 miles to a service center for repair or use the USB cable that was not supplied with the original phone to download the software. What kind of Customer Service is that? I can't wait to find out what the Supervisor has in store for me. I'll update you. A concerned customer.

5 1/2 hours plus of dealing with devious and underhanded service representatives has left me physically and emotionally drained and suspicious of AT&T's real intentions on the public.

Well, for the past 4 months, we still have been getting these charges for the things we were assured were blocked and they keep shutting our phones off without any warning and after we have made payments or payment arrangements with them. We were then charged $120.00 for disconnection fees, $40.00 for each phone line. We have asked them why we keep getting charged for the services they told us were blocked, as well as why they keep disconnecting us; only to find out that each month we were supposed to have had the services blocked, no one ever actually followed through with actually blocking these services. Although we were told they had and no one ever made the payment arrangements available to the other employees, so therefore, we keep getting disconnected.

Because of the lack of communication and the fact that they did not do what we were assured they had done, we are being charged an awful lot of money each month. My husband and I don't feel that we should have to pay for the mistakes made by AT&T. In fact, feel we are owed money from them. We have all of our bills and charges. We very much want someone, who knows what they are doing and can be trusted, to do what they say they will do (from AT&T) to look into this and come to some agreement with us on how they will settle this to our satisfaction. We intend to terminate our service with AT&T as we are deeply unsatisfied and disappointed with the service we have received but want to resolve this situation first. Could someone from AT&T please help us? If they can't, is there someone else who can? I would appreciate a phone call or email from AT&T as soon as possible.

On September 28, 4:50 pm, Mrs. ** in Jacksonville, FL confirmed that the conversation with Mr. ** did indeed take place and that he had noted my charges should only be $45.00 monthly and that he did not take care of the issue. Thus far, AT&T has cheated me out of one month service, $75.00 refund, 12 calling features promised upon the phone conversation to start DSL service. I have all the paperwork and documentation of all calls and conversations. The representatives are quick to sell, hard to get a hold of, and never return phone calls. This company needs to be held responsible for their errors which are numerous.

They did not have service installed when promised; I had to wait a month before hook up. I was charged for a "bundle" comprising of phone and Internet services to include 12 calling features, which were never installed, numerous bills that were overcharged, thus ruining my credit, and lies about the length of service at a specific price. I have had to take off time from work to place these calls during daytime hours. I placed numerous calls to supervisors only to find they can not be contacted again as no one knows "who they are". Mr. ** at 704-424-1365 never returned my calls causing me to call and have to explain the entire problem to a "team lead" who stated he did not handle the corrections. This is all taped on his voicemail as I had it going while talking with Mrs. ** from Jacksonville, Florida.

As a result of no longer being able to reasonably tolerate the awful quality or lack of service, we have been given no choice but to switch to a cellular carrier who provides reliable service to these areas. While AT&T recognizes the substandard/lack of service in these areas, they cannot rectify the problem and are unwilling to waive the fees associated contract termination and switching carriers. In short, AT&T is selling service which it is unable to provide, while holding consumers financially liable.

I have been financially affected by the objectionable business practices of AT&T. I am not seeking anything other than what is fair; to be released of my contractual obligation with AT&T, at no cost, because of their inability to provide an acceptable level of service (as advertised and expected) despite being given reasonable and ample opportunity to do so. I have since filed complaint with your agency, the FCC, and the BBB in continued hope of receiving some sort of resolve, as I am pursued by AT&T for a $400 cancellation fee.

Our phone is charge 59 cents per minutes for all of these charges which usually amount to about $5.00 per month. I told the rep that we are not turning on the phone until we are in the USA and his checking the system revealed that our phone was being tracked by a Mexican tower 35 miles in Mexico while we are near the USA border.

This whole scheme seems to be a money making situation for both the Mexican cell company and AT&T for services we are not wishing or receiving. Evidently, the only way to stop this thievery is to remove the battery from our cell phone while we are in Mexico, not just simply turn it off. The removal and insertion of the battery is a difficult and unnecessary. The rep stated that their customers along the Texas border are continually complaining of the same situation of improper charges. We will be glad to participate in a class action suit against both AT&T and the Mexican cell company to recovery our losses and stop this unfair and unlawful practice.

As a 7 year customer, I recently signed up for 2 more years contract and got the new iPhone 4G. As a previous customer, I always paid for phone insurance $5 a month for old cell phone. As I got my new iPhone and signed the 2 year extension and paid $200, I was told by the incompetent store employee that these phones did not carry an insurance plan.

After 5 days of service, my phone was stolen as well as it shocked me to find out that there is actually an insurance plan available for the iPhones. As I confronted the store employee and manager with the dilemma, they left me hanging with a 2 year plan, no phone now and since I had no insurance, it would cost me $600 if I wanted one.

Not sure if these are the new business practice used by AT&T Wireless to take your money now. Beware! I warned you!

The financial impact could be close to $100,000 annually. We have heard that it may be possible for AT&T to place portable antennas on our buildings to improve service. If this is a possibility, I need someone to contact me, and redo your coverage map to this area.

I told him to send me a bill and to get lost! Several days later, I received another call on the same. I started getting these calls everyday until I finally talked to someone who took the time to understand it was AT&T’s problem and not mine. They are to set up an online account with me. I was told that another bill was now due and I could give her my credit card. I declined and told her that I would lend the bogus $253.00 to the address on their web page. She agreed and I thought we were finished.

The very next morning, I got another call from an ‘Agent’ who demanded payment again but would not research the call history and said that I would be disconnected unless I paid then. I told him about my agreement the day before and that the check was mailed and hung up on him. I then received an email telling me that due to not paying my bill that I was disconnected! I sent an email back to them but I got no reply. I am just trying to find someone to talk to at AT&T who is not reading from a prepared script and try canceling my service! See that's what is going to cost you! Do not even get started with these people. You will be sorry! P.S. I just today received the first bill of $102.00 and still not the second one, they say, was past due!

Second complain was when I called AT&T to lower the charge on the data plan I didn't elected to have from $25 to $15, which is minimal. The AT&T representative told me that it cannot be done unless I register my phone with them. The ironical nature about AT&T claim is that they already charged me regardless whether I registered my phone with them or not. Why would I need to give up something in order to be qualified for something that they shouldnt even been doing in the first place?

I have five questions for many Attorney Generals on states level and federal level. Where is the respect to personal property? What good is there in having voting right if we can't even pick and choose services for our own property? How better off are we really than an authoritarian society? This is a robbing in the scale of billions of dollar carried out in broad daylight? Why is this is not a concern of the attorney generals? By the way, my call to AT&T escalating to managers is conveniently cut off.

It is a ** shame that they get away with this. They also take away rollover minutes constantly. They gave about 900 back to me several months back. When they constantly do this kind of **, they make lots of income for many people like me who can't keep up with their so-called mistakes. ADT, the alarm company, and Comcast cable is just two other scumbag companies out there. They all do it. This is the new American business model. There is only so much profit to be made then they get to ** you and I, while putting a worthless mission statement up on the wall talking about customer service. The only customer service we get now is when we bend over! I hope that you all are paying attention.

I asked him how AT&T would know whether or not it came from them and he said, "you are a great listener, here's how it works. You will have a different number that AT&T will track. If you get a call from this number and it is a wrong number, telemarketer or not a business call, you can hang up. If you do this within a certain amount of time, you will not be billed. Also, if you call and dispute any of them, we will block the number and you will not have to pay for them" I was amazed. He said, "Since you are in the wedding photography business, you make what, about 1,000 or so per job?", "yes, sometimes more". Then he said, "Okay then, you would only have to pay about $15 to $31 per call on those jobs. Therefore, you would make the majority of the money". I thought it was a little high per call, but he was right. If I only had to pay for legitimate calls, then I wouldn't have to pay very much at all and the ones I did pay would be real leads. So I agreed. He supposedly set up my account to receive phone calls from 4-9PM in the local Dallas area.

About a couple of weeks later, I started getting phone calls from telemarketers, out of state callers, 800 numbers and wrong numbers. At first, I had no clue that they were from the AT&T pay per call program. I thought they were finding me online since that is where I would get the majority of my calls. When I received my first bill for over $300, I was upset to say the least. I immediately called Steve and left him a message, then I emailed him. I never heard back from my wonderful salesman who promised to always be there for me. I then decided to call AT&T pay per call. I was transferred about 4 times until they finally found someone who knew about the new program. Apparently, Steve had quit or gotten fired almost immediately after he signed me up. The extremely rude person who was handing my call told me that they would not give any credits for any of the calls even though the majority of them came from people outside of the state of Texas. They said they had no way of blocking numbers and I would have to be responsible for all of the calls. I asked to speak to a supervisor.

She told me the same thing. I called back and talked to another rep about a week later and he did give me credits for about 2 months of service. After that, he told me to call back each month. Every time I called back, I was given the runaround. I was told I would get credits but then when I called back, there were no credits on the account. The last bill that I got was for over $1,800. They sent me a certified letter stating that they were going to take me to court and I would have to pay legal fees. They said they were adding a recording to the numbers they had on my account that would give the customer the option of pushing "2" to use a different photographer that might be a competitor of mine, but that if I paid in full, I would have my account restored. I called all the numbers they used for my account and they all go to different companies or they are disconnected. The threatening letter they sent to me was a lie.

I also called customer service to dispute the calls and another salesman named Steve informed me that they were doing a special program for those, like me, to give us a break. We have the option of paying half of our bill, but then we either have to finish out our contract or sign up for another advertisement the following year! I told him I would rather dispute the calls. I was transferred to Amber. When I attempted to dispute them, she seemed helpful. She let me dispute one month, but then she said she would have to go over all of the months and then call me back later that day. I told her okay, but she never called back until the next week.

When I called her back a day after her message, she informed me that she could only give me a credit of $711. However, after all of my research, believe me, I have 7 months of calls. I owe $155 in calls, not $1,100! I explained that I would need to talk to a supervisor because I do not owe that much. She said she would have someone call me back. So far, I have not heard anything. I am a small business owner and was taken advantage of by AT&T pay per call advertising.

I am now no longer a customer as I decided to move on to Verizon because of the terrible customer support at AT&T and lack of reception in my home. They have charged me early termination fees and have stolen my $500.00 deposit! Please help. This is just wrong and I can not get a straight answer from anyone at AT&T. My $500.00 deposit lost. There are continuous dropped calls and lack of reception plus early termination fees.

I think this is deceptive advertising at best. Now I have 2 phones that cannot be used to sync my contacts unless I manually enter all 400+ of them. I would like that the address book be available to business accounts.

I started with the company having the Blackberry 8100 pearl, when it started having issues with the trackball not working properly, I would call AT&T and they would send me out a "refurbished" unit. I stuck with this phone up until I ended up getting something close to 6 "refurbished" devices, before someone in their warranty department caught what was going on, and they upgraded me to the Bold 9000.

All was good with the first unit, it came fresh out of the box to me via overnight shipping (which they covered the cost of) at no charge. Then it all went downhill. I would constantly have problems with the signal and call quality. Mainly when driving from Colorado Springs to Greeley on I-25, I would get a lot of static in the background. When I would call someone, and because of this, I had several of these Bolds replaced with "refurbished" units.

I had finally had enough of the ** with refurbished phones, and ended up (after about 2 hours on the phone) talking with someone in their customer retention department. The lady I spoke with was awesome! She pushed me an upgrade to the 9700 in January of this year. I paid 99 bucks for it which was okay, and had the Bold 9700 for a while.

Then it went south! I thought to myself "here we go again!" And I was on the same track to getting "refurbished units" because of the same problems with call clarity, and I believe I had one that had a failure in the track pad (optical mouse on the phone if you will). After getting error after error, replacing the sim card, and even sending the phones back to AT&T wrapped in evidence tape with many letters (that I wrote explaining the problems I was having, and printed out error logs from the phone) I finally had enough of this stuff.

I called into AT&T about getting a different device. I believe I had been given something close to 5 replacement 9700 "refurbished" Bold's from them. I left the Blackberry market to be swapped over to the Android market, and chose to have AT&T send me the Motorola Backflip. So, all is well. Little did I know until later, that this was considered a "downgrade" from the Blackberry, and that they would be sending me yet another "refurbished" unit, except for this one was the Backflip.

I'm looking at getting my 4th refurbished Backflip, and when I spoke with AT&T about an hour ago, (calm and collected mind you) and asked that they send me a completely different device because the Backflip wasn't working like it should have been. I was told by the warranty representative lady that it "could not be done, because we have already exchanged your device as a one time courtesy." I then told the lady on the phone that I was going to contact my county's cell phone representative on Monday, and swap to a different carrier. Mainly on the lines that I'm tired of getting "refurbished" units that are supposedly "tested and proven" before they're sent out to new customers.

I've had enough of AT&T crap, and I'm not about to let my voice go unnoticed. Should you need anything from me further, do not hesitate to contact me!

I told her it is not the building problem. If it is so then how come Sprint and T-Mobil work inside the MSU building. Then I asked her to give it to manager. After a couple minutes, one lady named, Thama, talked to me and I reject to talk to her because she was not a manager. Again, I told her that I want to talk to manager then another lady talked to me telling that, "I am April (manager)." I was surprised I said, I have already talk to you, right? She replied, "No, I am another April." I described the situation and she said to me, "We can not do anything," because I have already sighed the contract and AT&T do not guarantee signal inside the building. I asked that what about the lady (April) suggest me that MSU need to build new building then she said I am sorry.

As I said, if I call, they are always taken care of. However, I wonder how much have I paid in inappropriate fees for the past several years? I usually just pay the bill automatically even though I know it shouldn't be that high, but I am very busy and work in the field a lot (marine biologist) and typically do not want to take the extra hours of my free time to deal with them nor should I have to. I am fed up. Years of over billing, numerous hours of personal time spent doing their job, i.e. appropriate billing. I should not have to go over my bills every month with a fine tooth comb and then spend several hours on the phone to get my bill to what it should automatically be!

These phone were not abused and I believe that this type of phone was defective. I asked for a replacement phone but they said that it was out of warranty and that I could extend my contract for a year to get a new phone. I do not want to extend my contract. I think the phone was defective. I am very dissatisfied with the treatment that I got from the AT&T customer service. I have been a loyal customer for years but I intend to change carriers as soon as my contract is up unless this problem is resolved. Thank you for your consideration in this matter.

Today, I got a letter from the collection agency saying that I owed AT&T about $50. After some investigation with numerous customer service representatives, this charge was from my old phone number. My complaint is not about the $50 charge. My issue is that I have not missed a payment in three years and rather than contacting me (AT&T obviously has my phone number and address) they turned it over to a collection agency. Not only have I had to deal with the harassment of the collection agency but there is also the possibility that my credit could be tarnished. Why wouldn't they contact me first?

It has possible damage to personal credit, harassment from collectors, dealing with multiple customer service representatives that simply pass me on to the next guy.

How can a company of your size not increase towers and bandwidth to service these areas? You now have a limit on how much data an iPhone can receive. I have to be honest. I'm thinking about leaving my tight grip on the iPhone and move to Verizon for better service and lower rates. I have weighed the options. I just have to get over the phone and the move will be easy.

The U-verse representative tells me that I have an account balance and then she transfers me back to accounts receivable, who in turn tells me she was going to put a note in the system and then transfers me back to a customer service representative. This representative then tells me again that I can only get U-verse and transfers me back to a U-verse representative [this I already knew from the third representative]. The U-verse representative gets on the phone and says although it is showing in her system that I can get U-verse, her computer says I cannot get U-verse in that area. She then transfers me again to an agent who is supposed to clear everything up.

This representative then gets on the phone and says that I have a past due balance and puts me on hold. He comes back and says that I have two accounts with the same phone number and put me on hold again. He then comes back and says they are going to override that because it is showing that it is paid, places me on hold, and then comes back and finally starts my application.

Now he says that I have to pay an extra 100 for service for a 20 internet service. I told him I didn't have the money and he says it's nothing that he can do so he offers me a prepaid cellphone for 60 a month. He's got to be crazy. I was on the phone with AT&T for two and a half hours getting the runaround and now he tells me I have to pay 100 dollars and then offers me a cell phone. What a way to calm a person down. I don't want a prepaid cell phone, I need internet service. So now I am going to WOW, which is what I should have done in the first place and on top of that every time I had to be switched to a representative, I had to answer the same questions all over again.

I am so upset that I need to contact a supervisor or the BBB. No one should have to go through what I just went through. I was actually crying tears of frustration when I finally reached the fifth rep. Take note, one of the representatives hung up on me between the fourth and fifth transfer so I had to call back and listen to that music for ten minutes before I got to a live person. This was the worst experience I encountered besides child birth and I will never recommend this company to anyone ever! There is no resolution, just sadness and agony!

So, I returned the phones on August 18, 2010. They were received by AT&T on August 23, 2010, signed by "Mhiraw". I then received a bill in the amount of $268.97. When I called and spoke with Avis, she explained to me that I had to still pay for the monthly service, and whatever charges were incurred. I stated to her that first of all when I took the phones, it was explained to me that I was under no obligation for 30 days, and I did not have to pay for anything if I returned them, which is what I did. Avis explained that I still had to pay monthly charges etc.

I had told her that I would not pay anything for my husband’s phone since it never was unpacked from the box. And I explained that if I knew I had to pay a dime for anything, I would have never ever taken these phones, since I am in no financial position whatsoever to pay for any extra services. I thought that this was a great deal to try the phones for 30 days. My current cell phone service is with Sprint and during this time, I never canceled my service with Sprint. This was a complete scam on AT&T’s part. And it’s just not right and not fair to sucker people like this.

I gave him all the information on my daughter including her address, telephone number, etc. He seemed very sincere and assured me again that her bill would not exceed the $20 dollar a month charge. When my daughter didn’t receive the Lifeline application, she called. The new customer service rep. informed her that there were no notations on the account. She apologized and promised to send it right away. Again, no application came in the mail.

My daughter called again and the third Customer service rep. repeated that there was no notation on the account. She finally sent it and my daughter completed it on August 30 and faxed it to Lifeline. She has just received a bill for $56 dollars. Confused, she called and was told they had nothing to do with lifeline and she had to pay the $56 dollars. I called and identified myself explaining the situation to a customer rep. He in turn said there was nothing that could be done and the gentleman that signed me up apparently lied to me. When I pursued to find an answer, he hung up on me. I called back to get another rep. who confirmed there is nothing they can do and have nothing to do with Lifeline. When I called the number on the Lifeline application, AT&T answers. They are insisting she pay the bill and said they have no idea when her application will be approved.

My question to you is what can be done when you are scammed by these big companies that should not be in business. Their customer service reps. are mostly inept and each one has a different story. When they can't answer the questions they will disconnect. AT&T was at one time a reputable company but has gone so downhill it’s a shame. None of our friends use them anymore and everyone we know had similar bad experiences. You can tell by their attitudes that they could care less and are not threatened by their bad behavior. Until they are stopped from scamming people to get business, this will continue. I feel it should start with you. I would appreciate your help in solving this problem as soon as possible. I have excellent credit and will not allow them to mar it.

Again, I waited until 09/07/2010 only to be told that I would again have to wait 7 to 10 business days for my refund. The explanation I was given for the refund not arriving by 09/03/2010 is the system did not automatically generate a refund. However, when I pointed out to Steven at this time, that this was the same thing I was told on the 13th, and that at this time AT&T wireless should be paying interest on the refund, I was inform that basically I had no other choice, but to wait the 7 to 10 business days for the third time and hope that my refund is returned to me.

Due to over draft of funds originally in August for services AT&T wireless knew they were no longer supplying, I have been trying desperately to regain control of my checking account in these economic hard times. I believe AT&T Wireless engage in unfair business practices and should be exposed.

1. Overbilling of services not rendered.

2. When I started the new billing cycle for my new number, AT&T took away over 1000 roll over minutes. After many confusing and different explanations from different call centers about why they were taken away, I finally got a manager who said it was AT&T's "mistake" and was given back the 1000+ minutes (rollover).

I then picked the Family 550 minute plan with two extra lines at $9.99 each. With taxes, my monthly bill is supposed to be approx $130 monthly. Only June and July of this year my bills have been correct. In February and April, they had to credit me for they made so many mistakes. This month and last month the bills are wrong and now no one will admit or reduce accordingly.

In addition to this, AT&T overbills and overcharges. My 11-year old girl has unlimited texting. That's what most kids do. AT&T told me my kid talked on the phone for 10 hours this past month. The overbilling occurs when my kid says to a friend or myself "Okay, I'll see you later." This is approx 10-15 seconds she is using but AT&T charges a whole minute. So If my child or I or anyone talks for 128 minutes we are billed for over 500! This is unfair, deceptive and unethical and down right stealing from consumers.

AT&T is also charging me (they count the minutes used into my 550 plan) to talk to my family who is also within the same plan. AT&T states that we can talk as long as were on their AT&T network without charge. How they get away with this is that they count the 15 secs and round it up to a minute then subtract that from your family plan thus leaving less minutes before there is a charge. This is deceptive and charging indirectly. The other tactics is AT&T constantly getting the bill incorrect and then confusing consumers by not writing these problems in their computer when we call so that when we call back they have no record.

Well, they are still doing this, the last call to my girlfriends work was 08/29 at 9:26am. AT&T wireless says, they can't do a thing about this. If they would search their records, they would see both calling, one more than the other since July. That is phone harassment and as a company, they should holdup the law as we all do, they should disconnect these people from service. It's clear that these people are calling and doing harassment. It's time AT&T does to the law.

I contacted AT&T in mid-July, after having experienced non-stop problems with the phone about when my 30 day return policy expired. I was told that it expired that day. It was late in the evening and there was no way for me to return the phone that day. However, I was told again that a phone case should solve my problems. Days later, Apple announced that they would be providing free cases for all iPhone 4 users and I immediately signed up to receive my free case. However, due to extremely high demand, my case would not be shipped for at least 3 weeks. Meanwhile, I was stuck with a phone which rarely held a phone call and had no bars or data service at least 80% of the time.

When my case finally arrived in the middle of August, I was dejected to see that it did not help my issues in the least. It was at this point that I contacted AT&T again about my issues. I was told that my 30 day return period was expired and that I was forced to pay a $315 early termination fee to get out of my contract. They offered to troubleshoot my phone and replace my SIM card, both of which was done and had no effect on the problems. This led them (and myself) to believe that the phone itself was not defective-- it was the service in my area. I continued to argue with AT&T about the early termination fee and was told by at least 5 people that nothing could be done. Since I was unable to keep a phone that did not work because of my need for it in school, work, and other areas of my life, I was forced to end my contract with AT&T and switch to Verizon wireless. In order to afford the comparable Verizon wireless phone and the fees associated with switching, I was forced to sell the iPhone 4.

Upon doing so, I filed a complaint with the Better Business Bureau in my area to formally note a complaint against AT&T, their unhelpful employees, and their policies. I was contacted by a representative of AT&T following the submission of my complaint and was told that because I was no longer in possession of the phone, they would not refund my early termination fee. I reminded them that I was not seeking a return for the product, but seeking retribution for the fee associated with canceling a contract which AT&T did not fulfill, which was to provide adequate service. I was, quite rudely, told that it did not matter. It was all the same and they would do nothing for me. I told the representative that I would be speaking with an attorney about their unfair and illegal business practices.

I am currently now out the $315 early termination fee that I was forced to pay for a contract in which the other party did not fulfill. As a graduate student putting myself through school, this is quite a large sum of money that I feel I am owed.

5. Within one minute, FedEx driver said "business closed" then said "Delivered."

Since August 5, I have been trying on numerous occasions to get AT&T to resolve the problem and send me a replacement. They continued to bounce me between different departments and refused to accept responsibility. On August 6, they informed me that they were going to open an investigation and that would take up to 14 working days. They promised to contact me.

14 days has passed, and no one ever contacted me. When I followed up with them today, August 30, they informed me that I am responsible for the loss, and there was nothing they're going to do for me, even though every representative I talked to acknowledged that the FedEx records have red flags.

I feel I have allowed AT&T more than enough time to find the truth. And with this kind of answers, at this point, I feel betrayed and frustrated considering that I have been their customer for over four years. I am sincerely hoping there is a regulatory body that can help finding AT&T responsible for the loss and liable to send me an iPhone 4 replacement at no charge to me. I also believe that AT&T must do something positive to compensate me for all this frustration and waste of time.

Anyway, FedEx opened the box and found out that the box that was supposed to contain my device was empty. After FedEx explained that to the manager that was speaking to us, (who had to keep calling us back because the hold time was too long), he promised to escalate the issue and to call us back between 24-48 hours. After not hearing any word back from them, I decided to call them 2 weeks later on August 19. When I did, I spoke to a manager and told them what was promised 2 weeks earlier and the manager informed me that on that day, no escalation was ever filed. By this time, I was furious because AT&T has a 30 day return policy and my last day was about to be up which meant that not only would I not be able to receive my money back for a device I never received, but my contract would be renewed for 2 years as well.

So, I tried to get them to expedite the escalation because it was not my fault that they didn't do it 2 weeks earlier when they had said they would. The manager then promised me I would receive a call back from the escalation department within 24 hours. The next day, I called back because nobody had called me back from the escalation department only to find out from another manager that the escalation was set to be resolved by 7-14 business days which meant my 30 days would be up by then.

So I explained to them that they are committing fraud and they are scamming me out of my money and into a 2 year contract that I no longer want because of the terrible service I have been receiving and they told me that they will do their best to help me with my issue as soon as possible. (Mind you, every time I call, I am on hold for at least 30 minutes at a time). So after speaking to that manager, he had told me that he would call me back at a later time that same day (Friday, August 20) so that I wouldn't have to stay on hold. After waiting about 2 hours, I decided to call back only to find out that the escalation department was closed and I would have to wait until the following Monday to check on my status (which is already past the 30 days).

It is now Wednesday, August 25 and I have yet to speak to anyone in regards to my issue. I spoke to a representative that noticed that within the previous 3 days, I had called over 19 times, but as far as escalations go, I would have to wait to speak to a manager for that. I have tried calling 4 times today alone to speak to a manager and have been told that the wait time is not long, only to be on hold for over half an hour each time.

I am fed up with this company. The customer service has been horrendous and I am ashamed to be providing them with my business. An AT&T representative at one point called FedEx while I was on the other line and FedEx told them that the box was never in my possession when the box turned up as empty so because of that, that is why AT&T said they would issue me a refund, but haven't yet. I feel that I have been given nothing but the runaround from the representatives and managers and nobody is giving me any answers, but they are so quick to be OK with the fact that I am now out of over $300 and no device. I have spoken to so many rude representatives that have told me to be patient after waiting a month just to get the issue resolved and I think as a customer service representative, that is terrible service.

I am tired of receiving empty promises and no answers and feel like I have been scammed out of my money. I even spoke to one representative that told me that I would have to handle this with FedEx or my "local authorities" right after speaking to a manager that had assured me this issue would be handled between AT&T and FedEx since the box was never in my possession. I am tired of being given the run around and no longer care to get the phone. I feel as though all those hours and days spent on the phone were for nothing because I don't think that they are noting my account correctly which is why I am hoping all my calls are recorded. I have wasted time not only out of my days off but also out of my work day as well because I am trying to get this issue resolved as quickly as possible. Also, I am locked into another 2 year contract and out of $319.93.

Two days and several calls later to AT&T customer service, who disputes the store's refusal to upgrade, the store ludicrously contends that exception upgrades must be approved by the vice president of AT&T. My daughter is still without a phone and I am no closer to a resolution, as AT&T customer service and the AT&T store each have different positions. Poor customer service and outright stupidity on the part of the store employees.

Never ordered anything fancy, just wanted a replacement for the faulty. I was also told that the first phone they sent (the one that did not work) the notes read "customer did not like" so she ordered an upgrade. Told customer service that someone wrote the untruth. The new phone did not work and I was told to send it back and AT&T will send another by FedEx which came days later. Thank you in advance for your help.

Well I called today, July 21, 2010, and they (Crystal, the supervisor that I got the pleasure to talk to after speaking with at least 5 representatives) informed me that I would not be receiving my refund because the phone that they sent me was not in the returned box with my broken phone. It's unbelievable the way they get money out of people and find ways to not have to refund it to them! How do they live with themselves? They ought to be ashamed. In all reality, I'm surprised they even have any customers! I know after this episode, I'm going to try and change my wireless company. It kills me how they have the nerve to call themselves a reputable company! What a joke.

The customer service person said they are not responsible for issues with buildings, even though they are aware of the problem at this site, and will not waive the time remaining on the contract. This is not customer service but a clear example of disservice. The supervisor said the same thing. I am waiting to speak to a manager. However, the issue is that I have been a good customer since AT&T took over my prior company of UNICEL, still am maintaining the two other phone and would have continued with my son's phone had they had been able to provide service to him. Why should I be penalized for their admitted service problem?

I was told that no phones expected in store for 5-10 days. Felt manager was rather condescending. Little satisfaction in talking with him. Upon leaving store, 3 employees were observed taking some type of break by the dumpster behind this "busy" store. I can't order phone online. Must do it at store since I'm an existing customer. I don't understand this. Also, I don't understand why AT&T didn't ship phones. Had I known that, I would have ordered the phone Sunday when I was there. Instead, I'll make a third trip out there today since I'm in a two-year service contract with AT&T. I am being charged for a phone service I can't access. I have no phone and have little idea when, if ever, I will be receiving a replacement phone.

My wife is in education and works with special children as an occupational therapist and I am in real estate. We use the section of highway I mentions extensively and are constantly subject to not be able to make a call, a dropped call, or poor reception. I realize I am one person and it does me no good to take my business elsewhere but as soon as Verizon picks up the iPhone you will see a mass exodus at AT&T and they deserve it.

Personally I cannot wait for the day Verizon gets the iPhone.

Poor service to my customers, being out of contact with my family in case of emergency, being out of contact with emergency assistance on the oldest Interstate Highway ( I40 ) in the United States, etc.

I have tried contacting the AT&T customer service trying to get this ridiculously huge amount of money off my bill, yet the customer service is extremely unhelpful and keep on citing the same thing over and over again--about how much Megabyte I have used, how much dollars per Megabyte it was, bla bla bla. I wasted half an hour with them keeping me on hold most of the time. If AT&T is a sincere and honest company, there is no way that they would not know if someone is not aware of the situation they are in. What is the point of waiting until I incur $3,078 in my bill? Why couldn't you guys told me this earlier? When I talked to a supervisor through the phone, he is equally--if not more--unhelpful. He told me that had I called when they sent me a text, I would have been able to reduce the bill by a lot. The thing is, I did not know that it is going to be $3,078. And I was on vacation!

Frankly, I have never even heard of such a ridiculous charge over phone bills--not until researched online and find out that there are thousands of people having the same fate as I do. I cannot even go online without a WiFi during my stay in Indonesia. What service is AT&T providing me when I was abroad, exactly? Had they sent me a text stating that I would get charged by $3,078, I would call immediately.

Does it simply mean that AT&T can rip off thousands of dollars from people who do not call earlier? What is the difference it makes, does AT&T think that people who opted not to call before the bill comes out, gladly pays thousands of dollars for services that do not exist? I am extremely disappointed with AT&T's ridiculous policy on this, as well as their customer service. I hope somebody who actually cares about the customers can contact me and help relieve or eliminate my bills. Otherwise I might have to pursue this matter legally, or get as many publication I can get--all the efforts which certainly worth less that $3,078.

I am now delinquent for not wanting to pay their cancellation fee and they report me to collection. Where is the law to protect my interest as a consumer? I have exhausted all possibilities to have them remove those charges by even contacting the FCC, BBB, etc. All I get is letters from then notifying their contact with AT&T, but nothing from AT&T itself. I really wish this ordeal ends. I am a good consumer and a good citizen and I refused to allow AT&T to continue to get my money. Please guide me as to what else to do to achieve this. Thanks.

I filed bankruptcy. Now, I'm getting calls from this company. The man I talked to said to me, "i see where you filed, we won't call you any more." I said, " thank you." Now they are calling and harassing me, getting ugly with me. I'm 65, disabled. I'm called every morning at 8am. I'm very sick, I need this stopped. Please check my credit asap & let me know what is going on. This company left our area in 06. Thanks

I called AT&T and notified them about my suspicions. They said I was responsible. And I said no. I am not. Whoever delivered the phone should have asked for ID and not let just anyone sign for it. Now, all these years later, they have put a lien on my PNC bank account. And since Jason was shot and killed over a dispute in Brooklyn last year, I have no proof. Since AT&T waited for a phone bill to get up to $3,000.00 without having the smarts to disconnect the service, they want me to pay for their mistake. I am unemployed and that is not my fault, especially after I informed them that I never received the cell phone in the first place.

On August 6, 2010, my Husband tried to call to me and my phone kept cutting off then a message came up on the screen and said the application was forced to close and my phone froze and said out was out of service area. My text service was out of sync. I barely receive calls because the phone shuts off. When I called AT&T customer care this morning, I was transferred over to the warranty department the representative stated to me that on March 7, 2010 I was giving a refurbished phone which I was not aware of and when I received the replacement phone that too was refurbished. Both phone was supposed to be brand new phone that was what was state to me at the time of purchase. I was unaware that this phones that I were refurbished and not new which that is what I paid for a new phone.

Now I called back after the tracking showed that it was again an incorrect address. I have spoken to 4 different supervisors and 2 managers, all who have assured me that each of the phones were being sent to the proper place and all of my worries would go away. The last guy, Ryan, told me the third phone would be sent out yesterday and it has yet to be sent out. All three shipments were 1-2 days and none have gotten here. The lies with AT&T employees have gotten out of hand. The manager will not pick up the phone and left me on hold for 37 minutes before I hung up. I just don’t know what to do. I’m using my minutes on my phone to get all of this fixed. And I have been on the phone with them or on hold for at least 6 hours total through this ordeal. Please help.

By now, I am nervous because the phone is supposed to be a birthday gift for my daughter's 21st birthday. The representative at AT&T told me to cancel the phone through Apple and order it online through AT& T and I would get the phone by August 7. So she called Apple while I was on hold and canceled the order for me and she stayed on the phone with me while I placed the online order through AT& T's website. This representative assured me the iPhone 4 32 GB was in stock. That is the only reason I allowed her to cancel my Apple order and agreed to order it through AT& T online. Now today, August 5, there is no phone being shipped out to me. I called AT& T and was told they were not in stock.

I have called Apple in Nashville and several AT& T retail stores and the phone is not in stock in the stores either. My frustration is had I kept my order with Apple I would probably have my phone in the next few days. Now, I will have nothing to give my daughter because I do not have the funds to buy a replacement gift while waiting for the iPhone through AT& T. AT& T called me and told me there is nothing they can do. I have put up with them over billing me for over 5 years and now this. I have had it. They have charged my bank account for the amount of the phone before it is even in stock. How can they do that? With Apple they did not charge me until the date it was to be shipped. I am now stuck waiting on a phone for several more weeks because AT& T lied to me about the phone being in stock.

9) In order to try to fix the problem I have had the sim cards changed in the phones. This did not fix the problem but it did help a little.

Where is the service from AT&T. I have been told by one of the store representatives that the reason for their problem is that they sold tower space to another carrier and now do not have enough space on their own towers for their customers.

My question to you Mr. S. is how many years did I pay for this nonexistent service? How could AT&T continue to send me a bill each month, over how many years, for a service plan that was no longer existent? Is this an example of your "Centered On You" customer service, as stated online: "Great customer service is the cornerstone of AT&T, and were passionate about providing a superior customer experience. It's a vital part of everything we do from keeping you connected with the latest technology to delivering the best value."

In essence, just how much money did I actually overpay AT&T for your "thoughtful, caring, and prompt attention" to my needs as also stated online? How long would AT&T have let this continue?

So for over a year and a half, I never received any employee discount. One of the supervisor, Brian, I have spoken to on the phone was willing to offer six months discount as good faith gesture. I told them I want 12 months. I have spoken to several supervisors with AT&T, including their San Jose store close to Cupertino on Lawrence Express Way. None of them are able to offer a better settlement. I have decided to take my service to a different wireless provider. For a difference of $72 AT&T is willing to loose a loyal customer and all the bad publicity as a result of this unfortunate event. I am a bit surprise and certainly will not go back with AT&T for anything.

I started my conversation at 4 p.m. EST on 08/03/2010 and was on the phone until 6:30 p.m EST only trying to talk to the right set of people to help me upgrade and do a price match for a device that's available in the market for free whereas ATT charges $200 for the same. Unfortunately in the 2.5 hours that I have been talking to them, there has not been a single person who is answering my question.

Talking on the cell phone has only caused me a headache and I plan to file a law suit claiming the damages and annoying frustration this company has caused and not accepting a complaint, not giving me a reference number for this call and making me wait on endless hold while they keep bumping me from pillar to post transferring me.

There is no way I can lodge a complaint and their customer executives are of no use in aiding customers. I need an answer back if at all the authorities of ATT care about this.

AT&T submitted account number ** to a company by the name of Money Control in April 2010. The collection was for equipment that AT&T U-verse indicated had not been returned. I provide documentation to Money Control proving that the equipment had been returned to AT&T. Money Control indicated that they would clear the issue with AT&T; I never heard about this issue again, therefore I thought everything was cleared with AT&T. I now find that AT&T has given the same account number to another company (SW Credit Systems). I am providing you with the documentation that was given to Money Control, where the equipment had been returned to AT&T on 4/6/2010.

This is the second time this year that AT&T has caused problems for me with equipment that has already been returned to them. I plan to contact my lawyer to find out my options regarding this issue, whether it be against your company, AT&T, or both if this issue is not cleared with the document that I am providing to you. I am also sending a copy of this to the Better Business Bureau and Consumer Affairs. I do not know whether AT&T and Southwest Credit Systems communicate or not but I will, in everyone's best interest if you start talking and that you share this information with your client (AT&T). The company is demanding money and threatening to put it in the credit bureau, even though I do not owe it.

In the past, the charges had been very small ($10 and less) from May 2009 to May 2010 and I never even noticed them. A few months ago, my bill was about $40 higher than normal. This is what made me notice these data charges for connecting to a Mexican tower. After talking to customer service a few months ago, the charges were adjusted and I was given a credit. I was told by the customer service people that I didn't have to worry about connecting to these Mexican towers (MOVISTAR, etc) because the charges would automatically be adjusted off because this was considered Fringe Roaming and I didn't have to pay for them.

I was also told I didn't have to turn off my data roaming, which would substantially restrict my ability to use my phone, because the charges would be adjusted for me. I was also told that there is no way to make my phone preferentially use an American AT&T tower, even though my place of work is about one mile from one (which is about three miles from Mexico). I have had to call AT&T every month for the past four months to have these charges manually removed even though I was told that the Fringe Roaming charges should be removed automatically.

Well, this last month, there was a $290.91 charge for using the Mexican towers. AT&T decided that they weren't going to adjust all the charges. They determined that I had actually been in Mexico. This is not true. I have never been to Mexico in my life. I am in the Army and work at William Beaumont Army Medical Center, at Fort Bliss in El Paso, TX, which is where my phone usually picks up the Mexican towers. Although it also does this randomly while driving around El Paso.

There is nothing I can do about it. So, AT&T said they will just charge me $30, for an additional International Plan, instead of the $290.91. They refuse to credit me the full amount because they say I was not in the US.Additionally, since I am in the US Army stationed at Fort Bliss, I am not even allowed to go to Juarez, Mexico due to the violence there. Every Fort Bliss soldier has orders that we are not allowed to go into Juarez.

If I close my account, they tell me they will hit me with a $500 early termination fee, since I just renewed my 2-year contract a month ago, when I purchased my new phone, plus I won't be able to use my new iPhone 4 that I just bought for $300 a month ago. What options do I have here? The customer support people refuse to take off the charges, since this "higher department" has determined that I actually went to

Customer service told me that they could enter a code into my account that would prevent me from being able to connect to a Mexican tower, but warned it could severely limit my ability to connect to a tower. Customer service refuses to take this situation up with anyone else, and says that the decision in final and I must pay.

I assume there are a bunch of other El Paso residents, and Army soldiers at Fort Bliss, let alone all the other border areas of the US, that are being cheated by AT&T in this same way. As often as my phone connects to Mexican towers, I would guess there are a lot of El Paso residents that have been paying these extra charges without even paying attention to it, and some that AT&T refuses to correct.

I called and a rep couldn't figure out what the problem was and transferred me to someone else who said it was for text messaging on the second line, when I said I didn't add it to the second line. They got a supervisor named Mike who said it was for the second line. This was supposed to be included. His response was "that is what you signed up for." I filed a complaint with the BBB and got someone named Nikki whose only response was "Sorry, it's past 30 days and I can't waive the early termination fee."

I sent an email which they replied stating they couldn't bring up my account. I waited for the next bill to see if corrections would be made. The next bill came and it showed the same except with a late charge. I called AT&T, spoke with a lady who said she say mistakes - the account hadn't been credited with adjustments like it was supposed to. I asked what the new amount would be and she said she couldn't tell to wait for the next bill. I never got the next bill. I got a collections letter.

I called AT&T again twice, both times they claim the bill is right and hung up on me. The first one claimed they did bill in advance and that the account was credited with 211.00+. I asked why I never got a bill to show that - that is when he hung up. Today I called again and the person admitted they did bill in advance but claimed the bill had to run until the end of the billing cycle. I explained how the final bill showed an 89.00+ for the third line (the $10 additional line) and he hung up on me.

I am unemployment and companies call me for jobs opportunity and every time and on my cell phone more then 2 min the phone call I'm making fail due to a very poor area coverage and same problem with my other line that I have and customer services tell me they can't do anything because am not the only one and they do not know when problem is going to be fixed. I can't even call labor department which is very important for me. Please do something. We are paying a lot of money for no service, no area coverage and I don't have a choice because I have contract for two years. I wish to change to company with better service.

I am asking them to waive the fee of $85.00 and give me back my discount. Other company have similar plans for $69.00 a month and I called a Terry in Tempe AT&T and he said $79.00 a month for that. I am so confused by all this and each person I talk with at AT&T has a different story. Can someone please help me before July 26th when I am due to pay again or cancel.

Now our phones are hit or miss with the following: dropped calls, cannot call out, will not accept calls nor will they send a text message. When we try to make a call, the message on the phone says either invalid phone number or no service found. We have called the company about this and were told that they have 3 towers down. The towers have since been fixed and we still cannot use our cell service. I live in an area that according to their website, the 3G coverage falls throughout my whole area/state. One of our phones is complete useless and cannot be used at all. After the first complaint, they offered a $100.00 to be taken off our bill. Okay, fine. Thanks but I still cannot use the phones and it is not living up to what they promised on their website and service packages.

After a month of going back and forth with them and threatening to sue them they finally canceled our service with no fees. It was interesting to hear someone who had no idea where my house is tell me that I have service and that our contract shouldn't be canceled because we could drive 10 miles to get service. Coverage maps are misleading and they should be held to a higher standard.

I asked to be released from my contract so that I can find a carrier that can service my residence as AT&T had in the beginning. They were very rude to me and stated that they would not. They took me for a dummy and tried to put words in my mouth that were incorrect. This, I will not tolerate. Many other people I know in my area are having the same problems. I would stay with AT&T if they fixed it right away. They warranted my phone twice so far. It is not the phone, it is the service. They will not communicate with me and give me information on the status of trouble.

The bottom line for me is that it has been going on for an unacceptable amount of time and they will not release me from my contract without heavy penalties. This is extremely unfair and one-sided.

At the time I purchased the iPhone 3G, I asked what the return policy was and I was told 30 days with $35 restocking fee. AT&T said that should be waived if upgrading and the iPhone 4 was an upgrade. Alex told me that they were getting the first shipment of iPhone 4s on the 24th, but he could not keep one form me or take my order until after that and unless I was there. He also said there was going to be a limited number of phones and unless I was first in-line when they came out, I probably wouldn't get one.

So I asked him to let me know when I could come up and place the order. No phone call back, I again called the following week and found out that the phones were not coming out now for another week, the 29th. I then called back again on July 1 and asked if I sent my phone back with my daughter if she could return the iPhone 3G and place the order for the iPhone 4. I was told yes, so finally on July 2 I gave my daughter the phone to return. She brought it in on July 6th, and after an hour was told that they would not take the phone back nor would they upgrade it to an iPhone 4; now claiming that it was a closeout.

Not once was I told that I was buying a closeout item, nor was I told that I could not return the phone. I was very upset and Alex, the person I was dealing with, said I should call customer service, which I did, but they told me again I would have to work it out with the store I bought it from. When I told him that, he said he would talk to the manager and see what he could do. He was supposed to get back to me by today, Friday July 9. No call, of course. I have left 3 messages; no return call. Since the original 30 days will be up on Monday July 12, I'm assuming this was the plan all along. I have been an AT&T customer for many years and am very disappointed about this whole mess and the lack of support from "customer care". Now I'm locked into a 2-year plan without the phone I thought I want. Actually, we’re without a phone at all, as my daughter still has it in Eureka which will now have to be FedEx to me at my expense.

AT&T told me to opt out of calls from the cell phone provider and write them to opt out of their calls. This does not stop the scam buy our bird house charity and other scam calls that come from India and Brazil and Japan and many other places including identity theft boiler rooms in Russia. Now they want me to keep going with a new web form question instead of trying to use the existing one to try to get them to listen over and over and over about them not actually reading and deciding to change my issue to fit the standard sales responses they can give. I refuse to start a new question to try to fix them not actually listening to begin with to what my issue actually is and explained many times. I did click the choice for 'no' to waive the do not call list and even told them not to add me to any spam lists and all I want is an answer and they are using this to sell instead of answering a question.

He could not speak clear English. He said a new battery would be mailed. I spend a total of 1.5 hrs trying to resolve something that took 20 min. And the thing that disturbed me is not one person seemed to know what they were supposed to do, and each person asked the same questions over and over again. That makes a total of 7 people I spoke with all for one little phone. Aside from wasting my time and aggravation, no physical or economic damage resulted. But, I am so sorry my husband ever got a contract with ATT. I have better customer service from Sears, who outsource their customer service to India. At least they were fast and made an effort.

I inquired why I now had two cancellation fees, most especially on my main number. The rep indicated she was sorry but I had been given the wrong info the previous day and she would let the other person know of the error. I informed the rep that I was not going to pay both cancellation fees, and wanted in writing the fee schedule and regulation. She stated I would be getting a final bill with everything on it.

I informed the rep that if I was charged for that extra cancellation fee, I would sue AT&T in small claims court and file a consumer complaint. This got me nowhere, except instead of turning off my service on July 7, 2010 as requested, the service was turned off immediately after I hung up. I chose to go with Cricket. The Cricket people were very nice, helpful and made the transfer of all our phones' data/info in a snap. AT&T keeps this type of nonsense up and the excess charges for inferior services-- they will be out of business.

The phone was lost in the mail evidently by Newgistics, the company that handles the mailing after the post office receives it. We were given the run around. The Post Office shows where Newgistics picked up the phone. Newgistics won't help at all. They say they can't track it, but claim it is not their problem and tell us to call AT&T.

Numerous hours are spent on the phone telling the same story over and over, even talking to AT&T supervisors. Evidently Premiere can't be emailed. They are somehow protected even though you have to go through them. I was told I would get an email the next week from them. Months later, no email. I was told there was an investigation into the claim. I was told they were waiting on a signature to release the refund. Months later, no refund. I am sure they are busy on bigger issues, selling as many Iphone 4s as possible. To me this is a big issue, neglect of the customer. Still no refund or response. Loss of over $250.00, numerous hours of my valuable time on hold, frustration at explaining the story over and over, being lied to that it would be taken care of in a certain amount of time and it never was.

And one of the managers accused me of lying about my calls! She continued to harass me and said that if I didn't pay the bill in full, even if I did not make those calls, they would turn me over to a collection agency! I said, "Fine." I am not paying for calls I didn't make. I've written them a check in the amount of $159.26 with the itemized statement (and the numbers I didn't call highlighted). And I am mailing it to their billing department at PO BOX, Carol Stream, IL 60197-6416.

Even so, this manager told me I would continue to be billed for the entire $429! I'm not paying it. I'm dropping AT&T as my cell phone provider and switching to Verizon. P.S. I thought you should know that I'm also involved in the class action lawsuit against AT&T. For 2 years, I was paying AT&T for high speed DSL internet service and was getting dial-up!

I am a disabled single mother. I just lost my job. I have lupus and fibromyalgia, and now, I've been diagnosed with Epstein Barr virus. I've spent the last month in bed sick. And I have been screwed over by AT&T so many times. I've had it!

They suggested that I purchase a device --which I then connect to my local internet connection, that will provide a cellular signal to my phones. This suggestion clearly implies a possible solution to the problem that I am encountering, and should be the obligation of AT&T to provide that to its users as a way to resolve their lack of coverage. Instead they want me to pay "again" for this device (3gmicrocell) to get a signal, for which I am paying already when they bill me every month.

This practice should not be tolerated in the first place. They don't give me a break on the bill they send me every month, so I strongly feel that I should not allow them the same courtesy.

She even said that I should call back and speak to someone else. I advised her that she was a customer service rep and should not be acting out to customers like she did. And even when I still said that I would like to speak to her supervisor, she would not give me a chance to speak. This lady was very rude and disrespectful. I asked for an apology which she did not give. I hope this matter is taken care of by AT&T because treating customers like this is not a way of doing business. I hope we get a letter of apology from Sherllna ID# ** if this is really her name and ID number. I have been with Bell South for about 12 years before AT&T took over. This incident have caused bad feeling towards AT&T. It left me with my pressure up which caused a severe headache.

That is when she screamed at me and told me that me and my son is not listening to her and I can call back because I do not want her help. I advised her to please let me speak to a supervisor. She replied, “We do not have a supervisor on staff.” It is the weekend and I need to hang up to speak to another representative. I advised her that she is supposed to be a customer service rep and she should not to be screaming at customers. At the same time while I was talking, she did not want to hear what I say and she is talking the same time I was.

Whatever her issue was today or any other day, Sherllna **, if this is her real name and ID number, need to be counseled for being so rude and unprofessional for the field of work she is in. I hung up since I was upset. My husband called back to speak with an AT&T representative. He spoke to a Ms. P. who was very helpful. She explained the bill, which was very appreciated. I have been with Bell South for over 12 years until the company was bought out by AT&T. I hope this incident never happens again to me or anyone else. Treating someone in a disrespectful way is not right. I did ask for an apology, which Sherllna ** did not give, for speaking the way she did to me and my husband and screaming at me. I hope this matter is taken cared of. Very upsetting and disrespectful to customers. Leaves a bad feeling of who you are doing business with. Elevated my pressure, which gave me a headache.

Finally, my cousin Agnes called twice in June and talked to them. They were supposed to send me May's bills and I have never received them. I was also supposed to have a free month of service and never received it because last month's bill never got put in the system as credit and they said that they put the credit towards April, which I paid for. I argued about that too because that was supposed to be June's bill. I will see next month if they actually gave me the credit.

On June 18, I have received a bill finally and also another bill, stating that I have to pay right away or my phone will be shut off. I told them that this issue has not been resolved and if it is not resolved I will cancel and not pay the fee since I called so many times and nothing has been done. Also, the funny part is I have received advertisements from AT&T the whole time. Last time, when I spoke to them on June 22, they said that they did me a favor when they took off the late fee of $5 and reactivation fee of $36, since it is my fault that I have not been checking up with my phone bill. I told them that this is the fifth time that someone has called and I will cancel with them.

They told me that I will have to pay the termination fee and nowhere on the agreement says that if a problem doesn't get resolved, I wouldn't have to pay. I know, as a matter of fact, because my cousin had a problem with them earlier and when she called to cancel, they said if she had called one more time to complain about the same problem, she wouldn't have to pay for it. I know a contract is bound by two parties, but one party is not upholding a contract because if I call so many times about not receiving my bill and I want to pay for it, then they should do something about it and not say oh, it's the postmaster's fault or my fault. I will have to pay the early termination fee.

I will pay AT&T the charges that I owe for the early termination fee. I will not pay the $82.61. I am so sick and tired of wireless carriers and customer service representatives telling customer's one thing and documenting another. I am a valued customer and have always paid my bills on time.

I was never informed that if I did not use my phone for 59 days, they would take my phone number from me and deactivate my account. I stated that I was not happy about having to inform everyone what my new number would be, having to go to one of their stores in San Diego (I live mostly in Ensenada Mexico) to get a new sim card and activate the account. When I asked what compensation they were willing to offer me, I was hung up on. I will have to inform everyone what the number will be. I will have to pay travel costs to a San Diego AT&T store (if I decide to stay with AT&T).

Finally, a last lady, the only nice customer service rep I spoke with, informed me that their computer made a mistake and send my payment somewhere else and that I was going to get a refund but I still had to pay the modem fee because I have still not receive the return label and they were still charging me for it! Horrible service. Horrible customer service representatives.

By this time, I was sure the hassle had already begun. At 8:05 am, 30 June, I called AT&T to confirm that the switch had been completed before I started pulling any plugs from my Charter hook up to install my AT&T DSL, as well as clear my Charter phone modem out off my configuration. A very nice young lady responded, oops! My computer says you were disconnected from Charter but your connection to AT&T at the moment is questionable. She left me on hold to query the problem. A few minutes later responding back that she had been informed that troubleshooting my take some time and asked me for a cell phone number so I could be called back within 24 hours! In the meantime, I had unplugged power from my Charter phone modem and determined the AT&T computer was also wrong about being disconnected from Charter (told the AT&T representative about that with no response).

Then, I asked to speak to a supervisor and she said her supervisor couldn't help me, plus she could not give me a number for anyone in AT&T that would talk to me! So, where do I stand with AT&T, simple landline and DSL internet hook up as of 9:00 am, 30 June? Waiting probably for the next 24 hours for a cell phone call (another days wait) with only a US Postal letter mail means of complaining to AT&T about this public service debacle. Mid-20th century service with another 21st century provider's cell phone for communications with AT&T! (To be continued most likely?) Just another example of government-chartered public works that practices more breach of contract with citizens than they do fulfillment of contract! Most of the citizenry limited to one or two public service providers (approved by government) that continue to provide unsatisfactory service!