AT&T Wireless Reviews

I live in a vintage, two-flat apartment building on the second floor, on the north side of Chicago, near Western and Lawrence. My zip code is **. Using AT&T's coverage viewer, you can see exactly where I live. On the edge of a four by four block Bermuda Triangle of poor cell phone reception: **. One of of every two calls I make from my apartment on my iPhone drops.

Since early 2010, I have used AT&T's "Mark the Spot" application, which they provide through the iTunes app store free of charge, to report all instances of dropped calls and poor reception. Before my bill is due, I call AT&T and request a billing adjustment because they constantly acknowledge that the towers in my neighborhood are either down, in disrepair, or scheduled for repair. Their own coverage viewer confirms this. As do the text messages I receive every time I report an incident, usually 25-30 a monthly billing cycle.

Two days ago, in trying to contact my local electric utility regarding some important service-related questions, it took four call attempt failures until I reached a customer service representative. And when I spent three minutes relating the details regarding my inquiry, I was asked to hold while she got the information I needed from a supervisor. While on hold, as usual, my call dropped.

This happens all the time when I am speaking with people regarding business or work-related matters. It pushed me over the edge. I called AT&T and read them the riot act, asking why they can't get their act together after an entire year providing reliable coverage in my neighborhood, with their own map demonstrating that this is a trouble area.

The customer service rep said that she saw all the complaints months prior, and if did I want to troubleshoot. I informed her that this was my second iPhone after turning my original one in because of a warranty issue--and that I had just this week, completely reformatted my iPhone and reinstalled everything. So what was her troubleshooting going to accomplish, when their map shows that my neighborhood has a coverage issue?

She blamed it on "building interference", even though I told her that this happens outside, in front of my building, and in my car, elsewhere in the neighborhood. She also did confirm that, as always, a nearby tower was under maintenance. So nothing she could do would alleviate this ongoing service failure.

When we agreed that there is obviously nothing that AT&T can do to resolve the problem, I requested a billing adjustment because I do not believe that I should pay full price for a service I am getting only half the time. I was told by the rep that AT&T will no longer adjust my billing despite all the "Mark the Spot" reports I sent, corroborating their poor service. My "choices" are to cancel and pay an $80 early termination fee and not be able to use my iPhone anymore, or buy a $148 signal booster with no guarantees that it will change anything.

Those are my choices. And because they have the monopoly on my hardware, it's going to be my choice if I want to go with another carrier and have a new paperweight I can't use--which costed me $300 when I signed up.

I have already filed complaints with the FCC and the BBB, stating that until AT&T starts putting the money they jacked from us in our billing to fix the problem in this neighborhood (because of their bad cell phone towers), they need to either:

A.) continue to adjust my bill each month in light of the fact that they have acknowledged their faulty towers either not working or "scheduled for maintenance;"

b.) provide me with a signal booster free of charge, as I should not have to pay more money on top of what I'm already paying for service they are not providing; or

C.) fix the ** towers in this area that haven't worked for a year so I don't have to call them every month to report all the dropped calls.

It has become absolutely surreal to discover, after purchasing a piece of smartphone hardware that I like using and which is compatible with my Mac computer, that the telecarrier has the audacity to limit my choices because they do not provide the service I am paying them for and they don't think that I have a right to request a billing adjustment when it's a proven fact that their reception in this neighborhood is substandard.

In addition, it should be noted, that AT&T's last "upgrade" to their "Mark the Spot" application software, does not send text message confirmations when you report an incident. In fact, it doesn't even report your incident at all to AT&T. On previous versions, when I called AT&T to request the billing adjustments, every incident I reported could be viewed by the service representative. With the new version, they see nothing and without the text confirmations on your own phone, you don't even have a record anymore of the incidents. Luckily, I had the older version on my laptop, which I reinstalled and which now once again reports all my dropped call and bad service incidents. But even with that evidence and their coverage map, AT&T wants me to pay full price for a service that they will not improve.

How do they get away with this? How did Apple get away with granting a monopoly to a telecarrier that some consumers could never imagine would become such a service nightmare when we originally bought our smartphones? AT&T asks me to call them from a "landline" also when I have to contact them about these problems. I don't have a landline, as I can barely afford their service, and that they expect me to have another phone because their service sucks adds even more insult to injury.

I want to file a complaint or a lawsuit against AT&T for their admission that my service area is problematic while refusing to adjust my billing and for also preventing consumers from being able to properly log their service issues by replacing their "Mark the Spot" application with a placebo program that actually does nothing but "pretend" to report service issues.

I wanted the phone inspected by the technician, to prove there was no internal damage. When it charged, it worked great, but since I was not able to charge it, it won't work. Apparently, this is a common problem on all cellphones. If exposed to any kind of humidity from environment, or in your pocket, water damage indicator changes color. That is not true water damage, as if dropped in water, etc. So, why force the customer to pay for a free broken phone? That is not right.

The consequences include stress, economic impact, anxiety, and feeling that my testimony is not true. Basically, they are calling me a liar. That is not right. I told the truth.

When I called AT&T, they agreed to look into it. In June, I am still having the same issues. I was very frustrated that I decided to go into the store. The tech told me it was my SIM card. It was old so I purchased a new one. Still, nothing has changed. In July, I was told that T-Mobile had installed new towers in my area and that was the reason myself and other neighbors lost our signals. I again went to the store and this time, I was told that it was my phone. I purchased a new phone but I still had the same issues.

In August, I called, wrote and got many canned responses but nothing has changed. Finally, because it was apparent to me that they could not fix my dilemma, I asked to be let out of my contract. They agreed to this as long as I paid the early termination fee of $115 each phone. This is criminal. They cannot give me what I purchased and they want me to pay to leave?

The phone [a Nokia 6350] now lacks the software upgrades necessary to function properly and I am supposed to travel 70 miles to a service center for repair or use the USB cable that was not supplied with the original phone to download the software. What kind of Customer Service is that? I can't wait to find out what the Supervisor has in store for me. I'll update you. A concerned customer.

5 1/2 hours plus of dealing with devious and underhanded service representatives has left me physically and emotionally drained and suspicious of AT&T's real intentions on the public.

Well, for the past 4 months, we still have been getting these charges for the things we were assured were blocked and they keep shutting our phones off without any warning and after we have made payments or payment arrangements with them. We were then charged $120.00 for disconnection fees, $40.00 for each phone line. We have asked them why we keep getting charged for the services they told us were blocked, as well as why they keep disconnecting us; only to find out that each month we were supposed to have had the services blocked, no one ever actually followed through with actually blocking these services. Although we were told they had and no one ever made the payment arrangements available to the other employees, so therefore, we keep getting disconnected.

Because of the lack of communication and the fact that they did not do what we were assured they had done, we are being charged an awful lot of money each month. My husband and I don't feel that we should have to pay for the mistakes made by AT&T. In fact, feel we are owed money from them. We have all of our bills and charges. We very much want someone, who knows what they are doing and can be trusted, to do what they say they will do (from AT&T) to look into this and come to some agreement with us on how they will settle this to our satisfaction. We intend to terminate our service with AT&T as we are deeply unsatisfied and disappointed with the service we have received but want to resolve this situation first. Could someone from AT&T please help us? If they can't, is there someone else who can? I would appreciate a phone call or email from AT&T as soon as possible.

On September 28, 4:50 pm, Mrs. ** in Jacksonville, FL confirmed that the conversation with Mr. ** did indeed take place and that he had noted my charges should only be $45.00 monthly and that he did not take care of the issue. Thus far, AT&T has cheated me out of one month service, $75.00 refund, 12 calling features promised upon the phone conversation to start DSL service. I have all the paperwork and documentation of all calls and conversations. The representatives are quick to sell, hard to get a hold of, and never return phone calls. This company needs to be held responsible for their errors which are numerous.

They did not have service installed when promised; I had to wait a month before hook up. I was charged for a "bundle" comprising of phone and Internet services to include 12 calling features, which were never installed, numerous bills that were overcharged, thus ruining my credit, and lies about the length of service at a specific price. I have had to take off time from work to place these calls during daytime hours. I placed numerous calls to supervisors only to find they can not be contacted again as no one knows "who they are". Mr. ** at 704-424-1365 never returned my calls causing me to call and have to explain the entire problem to a "team lead" who stated he did not handle the corrections. This is all taped on his voicemail as I had it going while talking with Mrs. ** from Jacksonville, Florida.

As a result of no longer being able to reasonably tolerate the awful quality or lack of service, we have been given no choice but to switch to a cellular carrier who provides reliable service to these areas. While AT&T recognizes the substandard/lack of service in these areas, they cannot rectify the problem and are unwilling to waive the fees associated contract termination and switching carriers. In short, AT&T is selling service which it is unable to provide, while holding consumers financially liable.

I have been financially affected by the objectionable business practices of AT&T. I am not seeking anything other than what is fair; to be released of my contractual obligation with AT&T, at no cost, because of their inability to provide an acceptable level of service (as advertised and expected) despite being given reasonable and ample opportunity to do so. I have since filed complaint with your agency, the FCC, and the BBB in continued hope of receiving some sort of resolve, as I am pursued by AT&T for a $400 cancellation fee.

Our phone is charge 59 cents per minutes for all of these charges which usually amount to about $5.00 per month. I told the rep that we are not turning on the phone until we are in the USA and his checking the system revealed that our phone was being tracked by a Mexican tower 35 miles in Mexico while we are near the USA border.

This whole scheme seems to be a money making situation for both the Mexican cell company and AT&T for services we are not wishing or receiving. Evidently, the only way to stop this thievery is to remove the battery from our cell phone while we are in Mexico, not just simply turn it off. The removal and insertion of the battery is a difficult and unnecessary. The rep stated that their customers along the Texas border are continually complaining of the same situation of improper charges. We will be glad to participate in a class action suit against both AT&T and the Mexican cell company to recovery our losses and stop this unfair and unlawful practice.

As a 7 year customer, I recently signed up for 2 more years contract and got the new iPhone 4G. As a previous customer, I always paid for phone insurance $5 a month for old cell phone. As I got my new iPhone and signed the 2 year extension and paid $200, I was told by the incompetent store employee that these phones did not carry an insurance plan.

After 5 days of service, my phone was stolen as well as it shocked me to find out that there is actually an insurance plan available for the iPhones. As I confronted the store employee and manager with the dilemma, they left me hanging with a 2 year plan, no phone now and since I had no insurance, it would cost me $600 if I wanted one.

Not sure if these are the new business practice used by AT&T Wireless to take your money now. Beware! I warned you!

The financial impact could be close to $100,000 annually. We have heard that it may be possible for AT&T to place portable antennas on our buildings to improve service. If this is a possibility, I need someone to contact me, and redo your coverage map to this area.

I told him to send me a bill and to get lost! Several days later, I received another call on the same. I started getting these calls everyday until I finally talked to someone who took the time to understand it was AT&T’s problem and not mine. They are to set up an online account with me. I was told that another bill was now due and I could give her my credit card. I declined and told her that I would lend the bogus $253.00 to the address on their web page. She agreed and I thought we were finished.

The very next morning, I got another call from an ‘Agent’ who demanded payment again but would not research the call history and said that I would be disconnected unless I paid then. I told him about my agreement the day before and that the check was mailed and hung up on him. I then received an email telling me that due to not paying my bill that I was disconnected! I sent an email back to them but I got no reply. I am just trying to find someone to talk to at AT&T who is not reading from a prepared script and try canceling my service! See that's what is going to cost you! Do not even get started with these people. You will be sorry! P.S. I just today received the first bill of $102.00 and still not the second one, they say, was past due!

Second complain was when I called AT&T to lower the charge on the data plan I didn't elected to have from $25 to $15, which is minimal. The AT&T representative told me that it cannot be done unless I register my phone with them. The ironical nature about AT&T claim is that they already charged me regardless whether I registered my phone with them or not. Why would I need to give up something in order to be qualified for something that they shouldnt even been doing in the first place?

I have five questions for many Attorney Generals on states level and federal level. Where is the respect to personal property? What good is there in having voting right if we can't even pick and choose services for our own property? How better off are we really than an authoritarian society? This is a robbing in the scale of billions of dollar carried out in broad daylight? Why is this is not a concern of the attorney generals? By the way, my call to AT&T escalating to managers is conveniently cut off.

It is a ** shame that they get away with this. They also take away rollover minutes constantly. They gave about 900 back to me several months back. When they constantly do this kind of **, they make lots of income for many people like me who can't keep up with their so-called mistakes. ADT, the alarm company, and Comcast cable is just two other scumbag companies out there. They all do it. This is the new American business model. There is only so much profit to be made then they get to ** you and I, while putting a worthless mission statement up on the wall talking about customer service. The only customer service we get now is when we bend over! I hope that you all are paying attention.

I asked him how AT&T would know whether or not it came from them and he said, "you are a great listener, here's how it works. You will have a different number that AT&T will track. If you get a call from this number and it is a wrong number, telemarketer or not a business call, you can hang up. If you do this within a certain amount of time, you will not be billed. Also, if you call and dispute any of them, we will block the number and you will not have to pay for them" I was amazed. He said, "Since you are in the wedding photography business, you make what, about 1,000 or so per job?", "yes, sometimes more". Then he said, "Okay then, you would only have to pay about $15 to $31 per call on those jobs. Therefore, you would make the majority of the money". I thought it was a little high per call, but he was right. If I only had to pay for legitimate calls, then I wouldn't have to pay very much at all and the ones I did pay would be real leads. So I agreed. He supposedly set up my account to receive phone calls from 4-9PM in the local Dallas area.

About a couple of weeks later, I started getting phone calls from telemarketers, out of state callers, 800 numbers and wrong numbers. At first, I had no clue that they were from the AT&T pay per call program. I thought they were finding me online since that is where I would get the majority of my calls. When I received my first bill for over $300, I was upset to say the least. I immediately called Steve and left him a message, then I emailed him. I never heard back from my wonderful salesman who promised to always be there for me. I then decided to call AT&T pay per call. I was transferred about 4 times until they finally found someone who knew about the new program. Apparently, Steve had quit or gotten fired almost immediately after he signed me up. The extremely rude person who was handing my call told me that they would not give any credits for any of the calls even though the majority of them came from people outside of the state of Texas. They said they had no way of blocking numbers and I would have to be responsible for all of the calls. I asked to speak to a supervisor.

She told me the same thing. I called back and talked to another rep about a week later and he did give me credits for about 2 months of service. After that, he told me to call back each month. Every time I called back, I was given the runaround. I was told I would get credits but then when I called back, there were no credits on the account. The last bill that I got was for over $1,800. They sent me a certified letter stating that they were going to take me to court and I would have to pay legal fees. They said they were adding a recording to the numbers they had on my account that would give the customer the option of pushing "2" to use a different photographer that might be a competitor of mine, but that if I paid in full, I would have my account restored. I called all the numbers they used for my account and they all go to different companies or they are disconnected. The threatening letter they sent to me was a lie.

I also called customer service to dispute the calls and another salesman named Steve informed me that they were doing a special program for those, like me, to give us a break. We have the option of paying half of our bill, but then we either have to finish out our contract or sign up for another advertisement the following year! I told him I would rather dispute the calls. I was transferred to Amber. When I attempted to dispute them, she seemed helpful. She let me dispute one month, but then she said she would have to go over all of the months and then call me back later that day. I told her okay, but she never called back until the next week.

When I called her back a day after her message, she informed me that she could only give me a credit of $711. However, after all of my research, believe me, I have 7 months of calls. I owe $155 in calls, not $1,100! I explained that I would need to talk to a supervisor because I do not owe that much. She said she would have someone call me back. So far, I have not heard anything. I am a small business owner and was taken advantage of by AT&T pay per call advertising.

I am now no longer a customer as I decided to move on to Verizon because of the terrible customer support at AT&T and lack of reception in my home. They have charged me early termination fees and have stolen my $500.00 deposit! Please help. This is just wrong and I can not get a straight answer from anyone at AT&T. My $500.00 deposit lost. There are continuous dropped calls and lack of reception plus early termination fees.

I think this is deceptive advertising at best. Now I have 2 phones that cannot be used to sync my contacts unless I manually enter all 400+ of them. I would like that the address book be available to business accounts.

I started with the company having the Blackberry 8100 pearl, when it started having issues with the trackball not working properly, I would call AT&T and they would send me out a "refurbished" unit. I stuck with this phone up until I ended up getting something close to 6 "refurbished" devices, before someone in their warranty department caught what was going on, and they upgraded me to the Bold 9000.

All was good with the first unit, it came fresh out of the box to me via overnight shipping (which they covered the cost of) at no charge. Then it all went downhill. I would constantly have problems with the signal and call quality. Mainly when driving from Colorado Springs to Greeley on I-25, I would get a lot of static in the background. When I would call someone, and because of this, I had several of these Bolds replaced with "refurbished" units.

I had finally had enough of the ** with refurbished phones, and ended up (after about 2 hours on the phone) talking with someone in their customer retention department. The lady I spoke with was awesome! She pushed me an upgrade to the 9700 in January of this year. I paid 99 bucks for it which was okay, and had the Bold 9700 for a while.

Then it went south! I thought to myself "here we go again!" And I was on the same track to getting "refurbished units" because of the same problems with call clarity, and I believe I had one that had a failure in the track pad (optical mouse on the phone if you will). After getting error after error, replacing the sim card, and even sending the phones back to AT&T wrapped in evidence tape with many letters (that I wrote explaining the problems I was having, and printed out error logs from the phone) I finally had enough of this stuff.

I called into AT&T about getting a different device. I believe I had been given something close to 5 replacement 9700 "refurbished" Bold's from them. I left the Blackberry market to be swapped over to the Android market, and chose to have AT&T send me the Motorola Backflip. So, all is well. Little did I know until later, that this was considered a "downgrade" from the Blackberry, and that they would be sending me yet another "refurbished" unit, except for this one was the Backflip.

I'm looking at getting my 4th refurbished Backflip, and when I spoke with AT&T about an hour ago, (calm and collected mind you) and asked that they send me a completely different device because the Backflip wasn't working like it should have been. I was told by the warranty representative lady that it "could not be done, because we have already exchanged your device as a one time courtesy." I then told the lady on the phone that I was going to contact my county's cell phone representative on Monday, and swap to a different carrier. Mainly on the lines that I'm tired of getting "refurbished" units that are supposedly "tested and proven" before they're sent out to new customers.

I've had enough of AT&T crap, and I'm not about to let my voice go unnoticed. Should you need anything from me further, do not hesitate to contact me!

I told her it is not the building problem. If it is so then how come Sprint and T-Mobil work inside the MSU building. Then I asked her to give it to manager. After a couple minutes, one lady named, Thama, talked to me and I reject to talk to her because she was not a manager. Again, I told her that I want to talk to manager then another lady talked to me telling that, "I am April (manager)." I was surprised I said, I have already talk to you, right? She replied, "No, I am another April." I described the situation and she said to me, "We can not do anything," because I have already sighed the contract and AT&T do not guarantee signal inside the building. I asked that what about the lady (April) suggest me that MSU need to build new building then she said I am sorry.

As I said, if I call, they are always taken care of. However, I wonder how much have I paid in inappropriate fees for the past several years? I usually just pay the bill automatically even though I know it shouldn't be that high, but I am very busy and work in the field a lot (marine biologist) and typically do not want to take the extra hours of my free time to deal with them nor should I have to. I am fed up. Years of over billing, numerous hours of personal time spent doing their job, i.e. appropriate billing. I should not have to go over my bills every month with a fine tooth comb and then spend several hours on the phone to get my bill to what it should automatically be!

These phone were not abused and I believe that this type of phone was defective. I asked for a replacement phone but they said that it was out of warranty and that I could extend my contract for a year to get a new phone. I do not want to extend my contract. I think the phone was defective. I am very dissatisfied with the treatment that I got from the AT&T customer service. I have been a loyal customer for years but I intend to change carriers as soon as my contract is up unless this problem is resolved. Thank you for your consideration in this matter.

Today, I got a letter from the collection agency saying that I owed AT&T about $50. After some investigation with numerous customer service representatives, this charge was from my old phone number. My complaint is not about the $50 charge. My issue is that I have not missed a payment in three years and rather than contacting me (AT&T obviously has my phone number and address) they turned it over to a collection agency. Not only have I had to deal with the harassment of the collection agency but there is also the possibility that my credit could be tarnished. Why wouldn't they contact me first?

It has possible damage to personal credit, harassment from collectors, dealing with multiple customer service representatives that simply pass me on to the next guy.

How can a company of your size not increase towers and bandwidth to service these areas? You now have a limit on how much data an iPhone can receive. I have to be honest. I'm thinking about leaving my tight grip on the iPhone and move to Verizon for better service and lower rates. I have weighed the options. I just have to get over the phone and the move will be easy.

The U-verse representative tells me that I have an account balance and then she transfers me back to accounts receivable, who in turn tells me she was going to put a note in the system and then transfers me back to a customer service representative. This representative then tells me again that I can only get U-verse and transfers me back to a U-verse representative [this I already knew from the third representative]. The U-verse representative gets on the phone and says although it is showing in her system that I can get U-verse, her computer says I cannot get U-verse in that area. She then transfers me again to an agent who is supposed to clear everything up.

This representative then gets on the phone and says that I have a past due balance and puts me on hold. He comes back and says that I have two accounts with the same phone number and put me on hold again. He then comes back and says they are going to override that because it is showing that it is paid, places me on hold, and then comes back and finally starts my application.

Now he says that I have to pay an extra 100 for service for a 20 internet service. I told him I didn't have the money and he says it's nothing that he can do so he offers me a prepaid cellphone for 60 a month. He's got to be crazy. I was on the phone with AT&T for two and a half hours getting the runaround and now he tells me I have to pay 100 dollars and then offers me a cell phone. What a way to calm a person down. I don't want a prepaid cell phone, I need internet service. So now I am going to WOW, which is what I should have done in the first place and on top of that every time I had to be switched to a representative, I had to answer the same questions all over again.

I am so upset that I need to contact a supervisor or the BBB. No one should have to go through what I just went through. I was actually crying tears of frustration when I finally reached the fifth rep. Take note, one of the representatives hung up on me between the fourth and fifth transfer so I had to call back and listen to that music for ten minutes before I got to a live person. This was the worst experience I encountered besides child birth and I will never recommend this company to anyone ever! There is no resolution, just sadness and agony!

So, I returned the phones on August 18, 2010. They were received by AT&T on August 23, 2010, signed by "Mhiraw". I then received a bill in the amount of $268.97. When I called and spoke with Avis, she explained to me that I had to still pay for the monthly service, and whatever charges were incurred. I stated to her that first of all when I took the phones, it was explained to me that I was under no obligation for 30 days, and I did not have to pay for anything if I returned them, which is what I did. Avis explained that I still had to pay monthly charges etc.

I had told her that I would not pay anything for my husband’s phone since it never was unpacked from the box. And I explained that if I knew I had to pay a dime for anything, I would have never ever taken these phones, since I am in no financial position whatsoever to pay for any extra services. I thought that this was a great deal to try the phones for 30 days. My current cell phone service is with Sprint and during this time, I never canceled my service with Sprint. This was a complete scam on AT&T’s part. And it’s just not right and not fair to sucker people like this.

I gave him all the information on my daughter including her address, telephone number, etc. He seemed very sincere and assured me again that her bill would not exceed the $20 dollar a month charge. When my daughter didn’t receive the Lifeline application, she called. The new customer service rep. informed her that there were no notations on the account. She apologized and promised to send it right away. Again, no application came in the mail.

My daughter called again and the third Customer service rep. repeated that there was no notation on the account. She finally sent it and my daughter completed it on August 30 and faxed it to Lifeline. She has just received a bill for $56 dollars. Confused, she called and was told they had nothing to do with lifeline and she had to pay the $56 dollars. I called and identified myself explaining the situation to a customer rep. He in turn said there was nothing that could be done and the gentleman that signed me up apparently lied to me. When I pursued to find an answer, he hung up on me. I called back to get another rep. who confirmed there is nothing they can do and have nothing to do with Lifeline. When I called the number on the Lifeline application, AT&T answers. They are insisting she pay the bill and said they have no idea when her application will be approved.

My question to you is what can be done when you are scammed by these big companies that should not be in business. Their customer service reps. are mostly inept and each one has a different story. When they can't answer the questions they will disconnect. AT&T was at one time a reputable company but has gone so downhill it’s a shame. None of our friends use them anymore and everyone we know had similar bad experiences. You can tell by their attitudes that they could care less and are not threatened by their bad behavior. Until they are stopped from scamming people to get business, this will continue. I feel it should start with you. I would appreciate your help in solving this problem as soon as possible. I have excellent credit and will not allow them to mar it.

Again, I waited until 09/07/2010 only to be told that I would again have to wait 7 to 10 business days for my refund. The explanation I was given for the refund not arriving by 09/03/2010 is the system did not automatically generate a refund. However, when I pointed out to Steven at this time, that this was the same thing I was told on the 13th, and that at this time AT&T wireless should be paying interest on the refund, I was inform that basically I had no other choice, but to wait the 7 to 10 business days for the third time and hope that my refund is returned to me.

Due to over draft of funds originally in August for services AT&T wireless knew they were no longer supplying, I have been trying desperately to regain control of my checking account in these economic hard times. I believe AT&T Wireless engage in unfair business practices and should be exposed.

1. Overbilling of services not rendered.

2. When I started the new billing cycle for my new number, AT&T took away over 1000 roll over minutes. After many confusing and different explanations from different call centers about why they were taken away, I finally got a manager who said it was AT&T's "mistake" and was given back the 1000+ minutes (rollover).

I then picked the Family 550 minute plan with two extra lines at $9.99 each. With taxes, my monthly bill is supposed to be approx $130 monthly. Only June and July of this year my bills have been correct. In February and April, they had to credit me for they made so many mistakes. This month and last month the bills are wrong and now no one will admit or reduce accordingly.

In addition to this, AT&T overbills and overcharges. My 11-year old girl has unlimited texting. That's what most kids do. AT&T told me my kid talked on the phone for 10 hours this past month. The overbilling occurs when my kid says to a friend or myself "Okay, I'll see you later." This is approx 10-15 seconds she is using but AT&T charges a whole minute. So If my child or I or anyone talks for 128 minutes we are billed for over 500! This is unfair, deceptive and unethical and down right stealing from consumers.

AT&T is also charging me (they count the minutes used into my 550 plan) to talk to my family who is also within the same plan. AT&T states that we can talk as long as were on their AT&T network without charge. How they get away with this is that they count the 15 secs and round it up to a minute then subtract that from your family plan thus leaving less minutes before there is a charge. This is deceptive and charging indirectly. The other tactics is AT&T constantly getting the bill incorrect and then confusing consumers by not writing these problems in their computer when we call so that when we call back they have no record.

Well, they are still doing this, the last call to my girlfriends work was 08/29 at 9:26am. AT&T wireless says, they can't do a thing about this. If they would search their records, they would see both calling, one more than the other since July. That is phone harassment and as a company, they should holdup the law as we all do, they should disconnect these people from service. It's clear that these people are calling and doing harassment. It's time AT&T does to the law.

I contacted AT&T in mid-July, after having experienced non-stop problems with the phone about when my 30 day return policy expired. I was told that it expired that day. It was late in the evening and there was no way for me to return the phone that day. However, I was told again that a phone case should solve my problems. Days later, Apple announced that they would be providing free cases for all iPhone 4 users and I immediately signed up to receive my free case. However, due to extremely high demand, my case would not be shipped for at least 3 weeks. Meanwhile, I was stuck with a phone which rarely held a phone call and had no bars or data service at least 80% of the time.

When my case finally arrived in the middle of August, I was dejected to see that it did not help my issues in the least. It was at this point that I contacted AT&T again about my issues. I was told that my 30 day return period was expired and that I was forced to pay a $315 early termination fee to get out of my contract. They offered to troubleshoot my phone and replace my SIM card, both of which was done and had no effect on the problems. This led them (and myself) to believe that the phone itself was not defective-- it was the service in my area. I continued to argue with AT&T about the early termination fee and was told by at least 5 people that nothing could be done. Since I was unable to keep a phone that did not work because of my need for it in school, work, and other areas of my life, I was forced to end my contract with AT&T and switch to Verizon wireless. In order to afford the comparable Verizon wireless phone and the fees associated with switching, I was forced to sell the iPhone 4.

Upon doing so, I filed a complaint with the Better Business Bureau in my area to formally note a complaint against AT&T, their unhelpful employees, and their policies. I was contacted by a representative of AT&T following the submission of my complaint and was told that because I was no longer in possession of the phone, they would not refund my early termination fee. I reminded them that I was not seeking a return for the product, but seeking retribution for the fee associated with canceling a contract which AT&T did not fulfill, which was to provide adequate service. I was, quite rudely, told that it did not matter. It was all the same and they would do nothing for me. I told the representative that I would be speaking with an attorney about their unfair and illegal business practices.

I am currently now out the $315 early termination fee that I was forced to pay for a contract in which the other party did not fulfill. As a graduate student putting myself through school, this is quite a large sum of money that I feel I am owed.

5. Within one minute, FedEx driver said "business closed" then said "Delivered."

Since August 5, I have been trying on numerous occasions to get AT&T to resolve the problem and send me a replacement. They continued to bounce me between different departments and refused to accept responsibility. On August 6, they informed me that they were going to open an investigation and that would take up to 14 working days. They promised to contact me.

14 days has passed, and no one ever contacted me. When I followed up with them today, August 30, they informed me that I am responsible for the loss, and there was nothing they're going to do for me, even though every representative I talked to acknowledged that the FedEx records have red flags.

I feel I have allowed AT&T more than enough time to find the truth. And with this kind of answers, at this point, I feel betrayed and frustrated considering that I have been their customer for over four years. I am sincerely hoping there is a regulatory body that can help finding AT&T responsible for the loss and liable to send me an iPhone 4 replacement at no charge to me. I also believe that AT&T must do something positive to compensate me for all this frustration and waste of time.

Anyway, FedEx opened the box and found out that the box that was supposed to contain my device was empty. After FedEx explained that to the manager that was speaking to us, (who had to keep calling us back because the hold time was too long), he promised to escalate the issue and to call us back between 24-48 hours. After not hearing any word back from them, I decided to call them 2 weeks later on August 19. When I did, I spoke to a manager and told them what was promised 2 weeks earlier and the manager informed me that on that day, no escalation was ever filed. By this time, I was furious because AT&T has a 30 day return policy and my last day was about to be up which meant that not only would I not be able to receive my money back for a device I never received, but my contract would be renewed for 2 years as well.

So, I tried to get them to expedite the escalation because it was not my fault that they didn't do it 2 weeks earlier when they had said they would. The manager then promised me I would receive a call back from the escalation department within 24 hours. The next day, I called back because nobody had called me back from the escalation department only to find out from another manager that the escalation was set to be resolved by 7-14 business days which meant my 30 days would be up by then.

So I explained to them that they are committing fraud and they are scamming me out of my money and into a 2 year contract that I no longer want because of the terrible service I have been receiving and they told me that they will do their best to help me with my issue as soon as possible. (Mind you, every time I call, I am on hold for at least 30 minutes at a time). So after speaking to that manager, he had told me that he would call me back at a later time that same day (Friday, August 20) so that I wouldn't have to stay on hold. After waiting about 2 hours, I decided to call back only to find out that the escalation department was closed and I would have to wait until the following Monday to check on my status (which is already past the 30 days).

It is now Wednesday, August 25 and I have yet to speak to anyone in regards to my issue. I spoke to a representative that noticed that within the previous 3 days, I had called over 19 times, but as far as escalations go, I would have to wait to speak to a manager for that. I have tried calling 4 times today alone to speak to a manager and have been told that the wait time is not long, only to be on hold for over half an hour each time.

I am fed up with this company. The customer service has been horrendous and I am ashamed to be providing them with my business. An AT&T representative at one point called FedEx while I was on the other line and FedEx told them that the box was never in my possession when the box turned up as empty so because of that, that is why AT&T said they would issue me a refund, but haven't yet. I feel that I have been given nothing but the runaround from the representatives and managers and nobody is giving me any answers, but they are so quick to be OK with the fact that I am now out of over $300 and no device. I have spoken to so many rude representatives that have told me to be patient after waiting a month just to get the issue resolved and I think as a customer service representative, that is terrible service.

I am tired of receiving empty promises and no answers and feel like I have been scammed out of my money. I even spoke to one representative that told me that I would have to handle this with FedEx or my "local authorities" right after speaking to a manager that had assured me this issue would be handled between AT&T and FedEx since the box was never in my possession. I am tired of being given the run around and no longer care to get the phone. I feel as though all those hours and days spent on the phone were for nothing because I don't think that they are noting my account correctly which is why I am hoping all my calls are recorded. I have wasted time not only out of my days off but also out of my work day as well because I am trying to get this issue resolved as quickly as possible. Also, I am locked into another 2 year contract and out of $319.93.

Two days and several calls later to AT&T customer service, who disputes the store's refusal to upgrade, the store ludicrously contends that exception upgrades must be approved by the vice president of AT&T. My daughter is still without a phone and I am no closer to a resolution, as AT&T customer service and the AT&T store each have different positions. Poor customer service and outright stupidity on the part of the store employees.

Never ordered anything fancy, just wanted a replacement for the faulty. I was also told that the first phone they sent (the one that did not work) the notes read "customer did not like" so she ordered an upgrade. Told customer service that someone wrote the untruth. The new phone did not work and I was told to send it back and AT&T will send another by FedEx which came days later. Thank you in advance for your help.

Well I called today, July 21, 2010, and they (Crystal, the supervisor that I got the pleasure to talk to after speaking with at least 5 representatives) informed me that I would not be receiving my refund because the phone that they sent me was not in the returned box with my broken phone. It's unbelievable the way they get money out of people and find ways to not have to refund it to them! How do they live with themselves? They ought to be ashamed. In all reality, I'm surprised they even have any customers! I know after this episode, I'm going to try and change my wireless company. It kills me how they have the nerve to call themselves a reputable company! What a joke.

The customer service person said they are not responsible for issues with buildings, even though they are aware of the problem at this site, and will not waive the time remaining on the contract. This is not customer service but a clear example of disservice. The supervisor said the same thing. I am waiting to speak to a manager. However, the issue is that I have been a good customer since AT&T took over my prior company of UNICEL, still am maintaining the two other phone and would have continued with my son's phone had they had been able to provide service to him. Why should I be penalized for their admitted service problem?

I was told that no phones expected in store for 5-10 days. Felt manager was rather condescending. Little satisfaction in talking with him. Upon leaving store, 3 employees were observed taking some type of break by the dumpster behind this "busy" store. I can't order phone online. Must do it at store since I'm an existing customer. I don't understand this. Also, I don't understand why AT&T didn't ship phones. Had I known that, I would have ordered the phone Sunday when I was there. Instead, I'll make a third trip out there today since I'm in a two-year service contract with AT&T. I am being charged for a phone service I can't access. I have no phone and have little idea when, if ever, I will be receiving a replacement phone.

My wife is in education and works with special children as an occupational therapist and I am in real estate. We use the section of highway I mentions extensively and are constantly subject to not be able to make a call, a dropped call, or poor reception. I realize I am one person and it does me no good to take my business elsewhere but as soon as Verizon picks up the iPhone you will see a mass exodus at AT&T and they deserve it.

Personally I cannot wait for the day Verizon gets the iPhone.

Poor service to my customers, being out of contact with my family in case of emergency, being out of contact with emergency assistance on the oldest Interstate Highway ( I40 ) in the United States, etc.

I have tried contacting the AT&T customer service trying to get this ridiculously huge amount of money off my bill, yet the customer service is extremely unhelpful and keep on citing the same thing over and over again--about how much Megabyte I have used, how much dollars per Megabyte it was, bla bla bla. I wasted half an hour with them keeping me on hold most of the time. If AT&T is a sincere and honest company, there is no way that they would not know if someone is not aware of the situation they are in. What is the point of waiting until I incur $3,078 in my bill? Why couldn't you guys told me this earlier? When I talked to a supervisor through the phone, he is equally--if not more--unhelpful. He told me that had I called when they sent me a text, I would have been able to reduce the bill by a lot. The thing is, I did not know that it is going to be $3,078. And I was on vacation!

Frankly, I have never even heard of such a ridiculous charge over phone bills--not until researched online and find out that there are thousands of people having the same fate as I do. I cannot even go online without a WiFi during my stay in Indonesia. What service is AT&T providing me when I was abroad, exactly? Had they sent me a text stating that I would get charged by $3,078, I would call immediately.

Does it simply mean that AT&T can rip off thousands of dollars from people who do not call earlier? What is the difference it makes, does AT&T think that people who opted not to call before the bill comes out, gladly pays thousands of dollars for services that do not exist? I am extremely disappointed with AT&T's ridiculous policy on this, as well as their customer service. I hope somebody who actually cares about the customers can contact me and help relieve or eliminate my bills. Otherwise I might have to pursue this matter legally, or get as many publication I can get--all the efforts which certainly worth less that $3,078.

I am now delinquent for not wanting to pay their cancellation fee and they report me to collection. Where is the law to protect my interest as a consumer? I have exhausted all possibilities to have them remove those charges by even contacting the FCC, BBB, etc. All I get is letters from then notifying their contact with AT&T, but nothing from AT&T itself. I really wish this ordeal ends. I am a good consumer and a good citizen and I refused to allow AT&T to continue to get my money. Please guide me as to what else to do to achieve this. Thanks.

I filed bankruptcy. Now, I'm getting calls from this company. The man I talked to said to me, "i see where you filed, we won't call you any more." I said, " thank you." Now they are calling and harassing me, getting ugly with me. I'm 65, disabled. I'm called every morning at 8am. I'm very sick, I need this stopped. Please check my credit asap & let me know what is going on. This company left our area in 06. Thanks

I called AT&T and notified them about my suspicions. They said I was responsible. And I said no. I am not. Whoever delivered the phone should have asked for ID and not let just anyone sign for it. Now, all these years later, they have put a lien on my PNC bank account. And since Jason was shot and killed over a dispute in Brooklyn last year, I have no proof. Since AT&T waited for a phone bill to get up to $3,000.00 without having the smarts to disconnect the service, they want me to pay for their mistake. I am unemployed and that is not my fault, especially after I informed them that I never received the cell phone in the first place.

On August 6, 2010, my Husband tried to call to me and my phone kept cutting off then a message came up on the screen and said the application was forced to close and my phone froze and said out was out of service area. My text service was out of sync. I barely receive calls because the phone shuts off. When I called AT&T customer care this morning, I was transferred over to the warranty department the representative stated to me that on March 7, 2010 I was giving a refurbished phone which I was not aware of and when I received the replacement phone that too was refurbished. Both phone was supposed to be brand new phone that was what was state to me at the time of purchase. I was unaware that this phones that I were refurbished and not new which that is what I paid for a new phone.

Now I called back after the tracking showed that it was again an incorrect address. I have spoken to 4 different supervisors and 2 managers, all who have assured me that each of the phones were being sent to the proper place and all of my worries would go away. The last guy, Ryan, told me the third phone would be sent out yesterday and it has yet to be sent out. All three shipments were 1-2 days and none have gotten here. The lies with AT&T employees have gotten out of hand. The manager will not pick up the phone and left me on hold for 37 minutes before I hung up. I just don’t know what to do. I’m using my minutes on my phone to get all of this fixed. And I have been on the phone with them or on hold for at least 6 hours total through this ordeal. Please help.

By now, I am nervous because the phone is supposed to be a birthday gift for my daughter's 21st birthday. The representative at AT&T told me to cancel the phone through Apple and order it online through AT& T and I would get the phone by August 7. So she called Apple while I was on hold and canceled the order for me and she stayed on the phone with me while I placed the online order through AT& T's website. This representative assured me the iPhone 4 32 GB was in stock. That is the only reason I allowed her to cancel my Apple order and agreed to order it through AT& T online. Now today, August 5, there is no phone being shipped out to me. I called AT& T and was told they were not in stock.

I have called Apple in Nashville and several AT& T retail stores and the phone is not in stock in the stores either. My frustration is had I kept my order with Apple I would probably have my phone in the next few days. Now, I will have nothing to give my daughter because I do not have the funds to buy a replacement gift while waiting for the iPhone through AT& T. AT& T called me and told me there is nothing they can do. I have put up with them over billing me for over 5 years and now this. I have had it. They have charged my bank account for the amount of the phone before it is even in stock. How can they do that? With Apple they did not charge me until the date it was to be shipped. I am now stuck waiting on a phone for several more weeks because AT& T lied to me about the phone being in stock.

9) In order to try to fix the problem I have had the sim cards changed in the phones. This did not fix the problem but it did help a little.

Where is the service from AT&T. I have been told by one of the store representatives that the reason for their problem is that they sold tower space to another carrier and now do not have enough space on their own towers for their customers.

My question to you Mr. S. is how many years did I pay for this nonexistent service? How could AT&T continue to send me a bill each month, over how many years, for a service plan that was no longer existent? Is this an example of your "Centered On You" customer service, as stated online: "Great customer service is the cornerstone of AT&T, and were passionate about providing a superior customer experience. It's a vital part of everything we do from keeping you connected with the latest technology to delivering the best value."

In essence, just how much money did I actually overpay AT&T for your "thoughtful, caring, and prompt attention" to my needs as also stated online? How long would AT&T have let this continue?

So for over a year and a half, I never received any employee discount. One of the supervisor, Brian, I have spoken to on the phone was willing to offer six months discount as good faith gesture. I told them I want 12 months. I have spoken to several supervisors with AT&T, including their San Jose store close to Cupertino on Lawrence Express Way. None of them are able to offer a better settlement. I have decided to take my service to a different wireless provider. For a difference of $72 AT&T is willing to loose a loyal customer and all the bad publicity as a result of this unfortunate event. I am a bit surprise and certainly will not go back with AT&T for anything.

I started my conversation at 4 p.m. EST on 08/03/2010 and was on the phone until 6:30 p.m EST only trying to talk to the right set of people to help me upgrade and do a price match for a device that's available in the market for free whereas ATT charges $200 for the same. Unfortunately in the 2.5 hours that I have been talking to them, there has not been a single person who is answering my question.

Talking on the cell phone has only caused me a headache and I plan to file a law suit claiming the damages and annoying frustration this company has caused and not accepting a complaint, not giving me a reference number for this call and making me wait on endless hold while they keep bumping me from pillar to post transferring me.

There is no way I can lodge a complaint and their customer executives are of no use in aiding customers. I need an answer back if at all the authorities of ATT care about this.

AT&T submitted account number ** to a company by the name of Money Control in April 2010. The collection was for equipment that AT&T U-verse indicated had not been returned. I provide documentation to Money Control proving that the equipment had been returned to AT&T. Money Control indicated that they would clear the issue with AT&T; I never heard about this issue again, therefore I thought everything was cleared with AT&T. I now find that AT&T has given the same account number to another company (SW Credit Systems). I am providing you with the documentation that was given to Money Control, where the equipment had been returned to AT&T on 4/6/2010.

This is the second time this year that AT&T has caused problems for me with equipment that has already been returned to them. I plan to contact my lawyer to find out my options regarding this issue, whether it be against your company, AT&T, or both if this issue is not cleared with the document that I am providing to you. I am also sending a copy of this to the Better Business Bureau and Consumer Affairs. I do not know whether AT&T and Southwest Credit Systems communicate or not but I will, in everyone's best interest if you start talking and that you share this information with your client (AT&T). The company is demanding money and threatening to put it in the credit bureau, even though I do not owe it.

In the past, the charges had been very small ($10 and less) from May 2009 to May 2010 and I never even noticed them. A few months ago, my bill was about $40 higher than normal. This is what made me notice these data charges for connecting to a Mexican tower. After talking to customer service a few months ago, the charges were adjusted and I was given a credit. I was told by the customer service people that I didn't have to worry about connecting to these Mexican towers (MOVISTAR, etc) because the charges would automatically be adjusted off because this was considered Fringe Roaming and I didn't have to pay for them.

I was also told I didn't have to turn off my data roaming, which would substantially restrict my ability to use my phone, because the charges would be adjusted for me. I was also told that there is no way to make my phone preferentially use an American AT&T tower, even though my place of work is about one mile from one (which is about three miles from Mexico). I have had to call AT&T every month for the past four months to have these charges manually removed even though I was told that the Fringe Roaming charges should be removed automatically.

Well, this last month, there was a $290.91 charge for using the Mexican towers. AT&T decided that they weren't going to adjust all the charges. They determined that I had actually been in Mexico. This is not true. I have never been to Mexico in my life. I am in the Army and work at William Beaumont Army Medical Center, at Fort Bliss in El Paso, TX, which is where my phone usually picks up the Mexican towers. Although it also does this randomly while driving around El Paso.

There is nothing I can do about it. So, AT&T said they will just charge me $30, for an additional International Plan, instead of the $290.91. They refuse to credit me the full amount because they say I was not in the US.Additionally, since I am in the US Army stationed at Fort Bliss, I am not even allowed to go to Juarez, Mexico due to the violence there. Every Fort Bliss soldier has orders that we are not allowed to go into Juarez.

If I close my account, they tell me they will hit me with a $500 early termination fee, since I just renewed my 2-year contract a month ago, when I purchased my new phone, plus I won't be able to use my new iPhone 4 that I just bought for $300 a month ago. What options do I have here? The customer support people refuse to take off the charges, since this "higher department" has determined that I actually went to

Customer service told me that they could enter a code into my account that would prevent me from being able to connect to a Mexican tower, but warned it could severely limit my ability to connect to a tower. Customer service refuses to take this situation up with anyone else, and says that the decision in final and I must pay.

I assume there are a bunch of other El Paso residents, and Army soldiers at Fort Bliss, let alone all the other border areas of the US, that are being cheated by AT&T in this same way. As often as my phone connects to Mexican towers, I would guess there are a lot of El Paso residents that have been paying these extra charges without even paying attention to it, and some that AT&T refuses to correct.

I called and a rep couldn't figure out what the problem was and transferred me to someone else who said it was for text messaging on the second line, when I said I didn't add it to the second line. They got a supervisor named Mike who said it was for the second line. This was supposed to be included. His response was "that is what you signed up for." I filed a complaint with the BBB and got someone named Nikki whose only response was "Sorry, it's past 30 days and I can't waive the early termination fee."

I sent an email which they replied stating they couldn't bring up my account. I waited for the next bill to see if corrections would be made. The next bill came and it showed the same except with a late charge. I called AT&T, spoke with a lady who said she say mistakes - the account hadn't been credited with adjustments like it was supposed to. I asked what the new amount would be and she said she couldn't tell to wait for the next bill. I never got the next bill. I got a collections letter.

I called AT&T again twice, both times they claim the bill is right and hung up on me. The first one claimed they did bill in advance and that the account was credited with 211.00+. I asked why I never got a bill to show that - that is when he hung up. Today I called again and the person admitted they did bill in advance but claimed the bill had to run until the end of the billing cycle. I explained how the final bill showed an 89.00+ for the third line (the $10 additional line) and he hung up on me.

I am unemployment and companies call me for jobs opportunity and every time and on my cell phone more then 2 min the phone call I'm making fail due to a very poor area coverage and same problem with my other line that I have and customer services tell me they can't do anything because am not the only one and they do not know when problem is going to be fixed. I can't even call labor department which is very important for me. Please do something. We are paying a lot of money for no service, no area coverage and I don't have a choice because I have contract for two years. I wish to change to company with better service.

I am asking them to waive the fee of $85.00 and give me back my discount. Other company have similar plans for $69.00 a month and I called a Terry in Tempe AT&T and he said $79.00 a month for that. I am so confused by all this and each person I talk with at AT&T has a different story. Can someone please help me before July 26th when I am due to pay again or cancel.

Now our phones are hit or miss with the following: dropped calls, cannot call out, will not accept calls nor will they send a text message. When we try to make a call, the message on the phone says either invalid phone number or no service found. We have called the company about this and were told that they have 3 towers down. The towers have since been fixed and we still cannot use our cell service. I live in an area that according to their website, the 3G coverage falls throughout my whole area/state. One of our phones is complete useless and cannot be used at all. After the first complaint, they offered a $100.00 to be taken off our bill. Okay, fine. Thanks but I still cannot use the phones and it is not living up to what they promised on their website and service packages.

After a month of going back and forth with them and threatening to sue them they finally canceled our service with no fees. It was interesting to hear someone who had no idea where my house is tell me that I have service and that our contract shouldn't be canceled because we could drive 10 miles to get service. Coverage maps are misleading and they should be held to a higher standard.

I asked to be released from my contract so that I can find a carrier that can service my residence as AT&T had in the beginning. They were very rude to me and stated that they would not. They took me for a dummy and tried to put words in my mouth that were incorrect. This, I will not tolerate. Many other people I know in my area are having the same problems. I would stay with AT&T if they fixed it right away. They warranted my phone twice so far. It is not the phone, it is the service. They will not communicate with me and give me information on the status of trouble.

The bottom line for me is that it has been going on for an unacceptable amount of time and they will not release me from my contract without heavy penalties. This is extremely unfair and one-sided.

At the time I purchased the iPhone 3G, I asked what the return policy was and I was told 30 days with $35 restocking fee. AT&T said that should be waived if upgrading and the iPhone 4 was an upgrade. Alex told me that they were getting the first shipment of iPhone 4s on the 24th, but he could not keep one form me or take my order until after that and unless I was there. He also said there was going to be a limited number of phones and unless I was first in-line when they came out, I probably wouldn't get one.

So I asked him to let me know when I could come up and place the order. No phone call back, I again called the following week and found out that the phones were not coming out now for another week, the 29th. I then called back again on July 1 and asked if I sent my phone back with my daughter if she could return the iPhone 3G and place the order for the iPhone 4. I was told yes, so finally on July 2 I gave my daughter the phone to return. She brought it in on July 6th, and after an hour was told that they would not take the phone back nor would they upgrade it to an iPhone 4; now claiming that it was a closeout.

Not once was I told that I was buying a closeout item, nor was I told that I could not return the phone. I was very upset and Alex, the person I was dealing with, said I should call customer service, which I did, but they told me again I would have to work it out with the store I bought it from. When I told him that, he said he would talk to the manager and see what he could do. He was supposed to get back to me by today, Friday July 9. No call, of course. I have left 3 messages; no return call. Since the original 30 days will be up on Monday July 12, I'm assuming this was the plan all along. I have been an AT&T customer for many years and am very disappointed about this whole mess and the lack of support from "customer care". Now I'm locked into a 2-year plan without the phone I thought I want. Actually, we’re without a phone at all, as my daughter still has it in Eureka which will now have to be FedEx to me at my expense.

AT&T told me to opt out of calls from the cell phone provider and write them to opt out of their calls. This does not stop the scam buy our bird house charity and other scam calls that come from India and Brazil and Japan and many other places including identity theft boiler rooms in Russia. Now they want me to keep going with a new web form question instead of trying to use the existing one to try to get them to listen over and over and over about them not actually reading and deciding to change my issue to fit the standard sales responses they can give. I refuse to start a new question to try to fix them not actually listening to begin with to what my issue actually is and explained many times. I did click the choice for 'no' to waive the do not call list and even told them not to add me to any spam lists and all I want is an answer and they are using this to sell instead of answering a question.

He could not speak clear English. He said a new battery would be mailed. I spend a total of 1.5 hrs trying to resolve something that took 20 min. And the thing that disturbed me is not one person seemed to know what they were supposed to do, and each person asked the same questions over and over again. That makes a total of 7 people I spoke with all for one little phone. Aside from wasting my time and aggravation, no physical or economic damage resulted. But, I am so sorry my husband ever got a contract with ATT. I have better customer service from Sears, who outsource their customer service to India. At least they were fast and made an effort.

I inquired why I now had two cancellation fees, most especially on my main number. The rep indicated she was sorry but I had been given the wrong info the previous day and she would let the other person know of the error. I informed the rep that I was not going to pay both cancellation fees, and wanted in writing the fee schedule and regulation. She stated I would be getting a final bill with everything on it.

I informed the rep that if I was charged for that extra cancellation fee, I would sue AT&T in small claims court and file a consumer complaint. This got me nowhere, except instead of turning off my service on July 7, 2010 as requested, the service was turned off immediately after I hung up. I chose to go with Cricket. The Cricket people were very nice, helpful and made the transfer of all our phones' data/info in a snap. AT&T keeps this type of nonsense up and the excess charges for inferior services-- they will be out of business.

The phone was lost in the mail evidently by Newgistics, the company that handles the mailing after the post office receives it. We were given the run around. The Post Office shows where Newgistics picked up the phone. Newgistics won't help at all. They say they can't track it, but claim it is not their problem and tell us to call AT&T.

Numerous hours are spent on the phone telling the same story over and over, even talking to AT&T supervisors. Evidently Premiere can't be emailed. They are somehow protected even though you have to go through them. I was told I would get an email the next week from them. Months later, no email. I was told there was an investigation into the claim. I was told they were waiting on a signature to release the refund. Months later, no refund. I am sure they are busy on bigger issues, selling as many Iphone 4s as possible. To me this is a big issue, neglect of the customer. Still no refund or response. Loss of over $250.00, numerous hours of my valuable time on hold, frustration at explaining the story over and over, being lied to that it would be taken care of in a certain amount of time and it never was.

And one of the managers accused me of lying about my calls! She continued to harass me and said that if I didn't pay the bill in full, even if I did not make those calls, they would turn me over to a collection agency! I said, "Fine." I am not paying for calls I didn't make. I've written them a check in the amount of $159.26 with the itemized statement (and the numbers I didn't call highlighted). And I am mailing it to their billing department at PO BOX, Carol Stream, IL 60197-6416.

Even so, this manager told me I would continue to be billed for the entire $429! I'm not paying it. I'm dropping AT&T as my cell phone provider and switching to Verizon. P.S. I thought you should know that I'm also involved in the class action lawsuit against AT&T. For 2 years, I was paying AT&T for high speed DSL internet service and was getting dial-up!

I am a disabled single mother. I just lost my job. I have lupus and fibromyalgia, and now, I've been diagnosed with Epstein Barr virus. I've spent the last month in bed sick. And I have been screwed over by AT&T so many times. I've had it!

They suggested that I purchase a device --which I then connect to my local internet connection, that will provide a cellular signal to my phones. This suggestion clearly implies a possible solution to the problem that I am encountering, and should be the obligation of AT&T to provide that to its users as a way to resolve their lack of coverage. Instead they want me to pay "again" for this device (3gmicrocell) to get a signal, for which I am paying already when they bill me every month.

This practice should not be tolerated in the first place. They don't give me a break on the bill they send me every month, so I strongly feel that I should not allow them the same courtesy.

She even said that I should call back and speak to someone else. I advised her that she was a customer service rep and should not be acting out to customers like she did. And even when I still said that I would like to speak to her supervisor, she would not give me a chance to speak. This lady was very rude and disrespectful. I asked for an apology which she did not give. I hope this matter is taken care of by AT&T because treating customers like this is not a way of doing business. I hope we get a letter of apology from Sherllna ID# ** if this is really her name and ID number. I have been with Bell South for about 12 years before AT&T took over. This incident have caused bad feeling towards AT&T. It left me with my pressure up which caused a severe headache.

That is when she screamed at me and told me that me and my son is not listening to her and I can call back because I do not want her help. I advised her to please let me speak to a supervisor. She replied, “We do not have a supervisor on staff.” It is the weekend and I need to hang up to speak to another representative. I advised her that she is supposed to be a customer service rep and she should not to be screaming at customers. At the same time while I was talking, she did not want to hear what I say and she is talking the same time I was.

Whatever her issue was today or any other day, Sherllna **, if this is her real name and ID number, need to be counseled for being so rude and unprofessional for the field of work she is in. I hung up since I was upset. My husband called back to speak with an AT&T representative. He spoke to a Ms. P. who was very helpful. She explained the bill, which was very appreciated. I have been with Bell South for over 12 years until the company was bought out by AT&T. I hope this incident never happens again to me or anyone else. Treating someone in a disrespectful way is not right. I did ask for an apology, which Sherllna ** did not give, for speaking the way she did to me and my husband and screaming at me. I hope this matter is taken cared of. Very upsetting and disrespectful to customers. Leaves a bad feeling of who you are doing business with. Elevated my pressure, which gave me a headache.

Finally, my cousin Agnes called twice in June and talked to them. They were supposed to send me May's bills and I have never received them. I was also supposed to have a free month of service and never received it because last month's bill never got put in the system as credit and they said that they put the credit towards April, which I paid for. I argued about that too because that was supposed to be June's bill. I will see next month if they actually gave me the credit.

On June 18, I have received a bill finally and also another bill, stating that I have to pay right away or my phone will be shut off. I told them that this issue has not been resolved and if it is not resolved I will cancel and not pay the fee since I called so many times and nothing has been done. Also, the funny part is I have received advertisements from AT&T the whole time. Last time, when I spoke to them on June 22, they said that they did me a favor when they took off the late fee of $5 and reactivation fee of $36, since it is my fault that I have not been checking up with my phone bill. I told them that this is the fifth time that someone has called and I will cancel with them.

They told me that I will have to pay the termination fee and nowhere on the agreement says that if a problem doesn't get resolved, I wouldn't have to pay. I know, as a matter of fact, because my cousin had a problem with them earlier and when she called to cancel, they said if she had called one more time to complain about the same problem, she wouldn't have to pay for it. I know a contract is bound by two parties, but one party is not upholding a contract because if I call so many times about not receiving my bill and I want to pay for it, then they should do something about it and not say oh, it's the postmaster's fault or my fault. I will have to pay the early termination fee.

I will pay AT&T the charges that I owe for the early termination fee. I will not pay the $82.61. I am so sick and tired of wireless carriers and customer service representatives telling customer's one thing and documenting another. I am a valued customer and have always paid my bills on time.

I was never informed that if I did not use my phone for 59 days, they would take my phone number from me and deactivate my account. I stated that I was not happy about having to inform everyone what my new number would be, having to go to one of their stores in San Diego (I live mostly in Ensenada Mexico) to get a new sim card and activate the account. When I asked what compensation they were willing to offer me, I was hung up on. I will have to inform everyone what the number will be. I will have to pay travel costs to a San Diego AT&T store (if I decide to stay with AT&T).

Finally, a last lady, the only nice customer service rep I spoke with, informed me that their computer made a mistake and send my payment somewhere else and that I was going to get a refund but I still had to pay the modem fee because I have still not receive the return label and they were still charging me for it! Horrible service. Horrible customer service representatives.

By this time, I was sure the hassle had already begun. At 8:05 am, 30 June, I called AT&T to confirm that the switch had been completed before I started pulling any plugs from my Charter hook up to install my AT&T DSL, as well as clear my Charter phone modem out off my configuration. A very nice young lady responded, oops! My computer says you were disconnected from Charter but your connection to AT&T at the moment is questionable. She left me on hold to query the problem. A few minutes later responding back that she had been informed that troubleshooting my take some time and asked me for a cell phone number so I could be called back within 24 hours! In the meantime, I had unplugged power from my Charter phone modem and determined the AT&T computer was also wrong about being disconnected from Charter (told the AT&T representative about that with no response).

Then, I asked to speak to a supervisor and she said her supervisor couldn't help me, plus she could not give me a number for anyone in AT&T that would talk to me! So, where do I stand with AT&T, simple landline and DSL internet hook up as of 9:00 am, 30 June? Waiting probably for the next 24 hours for a cell phone call (another days wait) with only a US Postal letter mail means of complaining to AT&T about this public service debacle. Mid-20th century service with another 21st century provider's cell phone for communications with AT&T! (To be continued most likely?) Just another example of government-chartered public works that practices more breach of contract with citizens than they do fulfillment of contract! Most of the citizenry limited to one or two public service providers (approved by government) that continue to provide unsatisfactory service!

Emotional, I am the only one working in my family, my husband has been in intensive care and is currently not working. We've paid AT&T hundreds of dollars and they have not cared to resolve any of these issues. I'm thinking this could even result in a class action law suit?

So, we go in to get another phone which entailed changing to a family plan, and I specifically asked if we could use this phone to activate international dialing since my son was traveling to Europe in a few days, and I was assured that there would be no problem at all, just to call in and activate it. So we purchased the plan on that basis.

Sure enough and according to AT&T's horrible reputation, we called in and some robot machine operators responded, who must be trained in robot centers because I even asked if I was speaking to a person or machine (it was a 'person'), they don't think out of the box at all. They said, we had no 'credit' and had to fax in proof of billing statements and other IDs. I said we could mail in the AT&T statements we had been receiving for the last 6 years and passports (since the phone is under my college student daughter's name with my guarantee), but no, they would not hear of it.

When I finally got transferred to customer service 1 hour later, a very nice person responded and discovered the AT&T computers had wiped out my last 6 years records so that the new plan shows up as a new account, despite of course they had requested no documentation or other information usually required on new applications. After another hour, I was mysteriously cut off, which I think they purposely do when they are unable to help you or get tired of trying to help you.

Finally, my son reached someone, who at least had part of his brain who unblocked the phone for international calls. When he returns, I am going to try to cancel both lines under the reason that the phone was fraudulently sold to me, that under complete misrepresentation, maybe I changed my credit card where I am being automatically billed and let AT&T sue me. I'll take them to court and show the last 6 years records which they don't seem to have at all. I would love to sue AT&T, if anyone wants to join me. Complete waste of time speaking with anyone at AT&T. Most have had their brains removed or are mind controlled by their employer. The best thing is not ever to contract anything with AT&T.

So on June 24, 2010, I call Apple and get a hold of a representative and let him know of the situation and he say that decision has to be made by AT&T. With us, it is okay and AT&T can only make that choose since they have my contract and said, “Hold on, we will get a hold of an AT&T personal and fix this for you.” They patch me true a representative and he say no that it can't be done. I tell him to pass me to a supervisor by the name of Sonia ** and let her know what's going on and I ask her then why both say yes then AT&T say no after all this. Then I just tell them to pass me to her supervisor by name of Rudy I.D. # ** and tell him the whole story and even tell him where and who told and even the store location. The Apple conversation and then what happen with them and he said no and there is no one in AT&T that can help me and they didn't even look for a solution nor try to contact Apple.

I felt like all this was for nothing, lies, and most of all, felt like stupid. Like I said to the representative, “Then why all this and why make me go back and forth? Why cause all this trouble for me?” He gave no answer and just asks if there was anything else I can be help with. I said no and that they weren't any help and that was unhappy with problem at hand.

Thank you for taking the time to e-mail AT&T regarding that you would like to know if you can upgrade to the new iPhone 4. My name is Tracy ** and I am happy to help you with your inquiry. I have verified that on 5/4/2010, a new phone was purchased in exchange for 24-month commitment to get discounted pricing and/or a rebate. As a courtesy to a valued AT&T customer, when the agreement is within 12 months of expiring 05/05/11, you will be eligible to purchase another phone at the standard discounted price and/or rebate. Purchasing equipment without a commitment is available prior to 05/05/11 at the full retail price. This can be done in any local AT&T store or through customer service at 1-800-. To locate a store near you, please use the following link:

During one of my many phone calls to them, when I asked what if I had to call 911, I was told that they don't guarantee coverage and that I should have a land line also. They didn't really seem to care that I couldn't use my phone in and around my home. They blamed my problem on everything except the fact that their service did not work. They should have accepted it and just let me go without the penalty. This is very poor customer service and I will never have anything to do with AT&T again for anything! I was a customer for a long time and paid my bills on time every month and this is the treatment I received. Shame on this money hungry corporate entity!

I just wanted a phone that worked. I was given three different reasons why I was being charged the early termination fee: first, I was told it was because I had upgraded my phone. I upgraded my phone because I thought that maybe that would improve my reception. Second, I was told it was because I didn't return the phone within 30 days. Obviously, by now, I was convinced the phone was definitely not the problem. I needed to return my "service". Third, I was being charged the early termination fee because I got the phone at a discounted price!

I called 611 for the address of the nearest store. The representative gave me an address I could not locate on the internet but said, "it's located between Target and Staples at The Rancho San Diego Town Center, at the intersection of Jamacha and Campo Roads." I searched San Diego. No luck. I tried calling the store. No answer. The automated menu's directions didn't say what city or zip code. I drove to the wrong shopping center. After much effort, I found it was actually in El Cajon, California, some 12 miles away.

When I arrived at the store, I explained what had happened to the manager, Ian. I asked him why no one was answering the phone at the phone store. His answer? "We've been busy." I told him about the difficulty in understanding his recorded directions. He shrugged it off. "We'll look into that and escalate your complaint." He seemed to be accustomed to this problem and wanted to downplay it.

I was very close to going to another provider for an internet access card for my laptop, but since I already had a corporate account with AT&T Wireless, I wanted to have all phone numbers on one bill. The representative Armando took good care of me and straightened the whole mess out in a matter of minutes.

To add insult to injury, I had to pay the store price instead of the online price because I have a PO Box while traveling through the San Diego area on business.

AT&T spends millions to advertise how important customer relations are to them. Then they treated me like a redheaded bastard stepchild when I tried to expand my account with a new line! I'm flabbergasted how difficult it was to reach anyone...by phone! Thank you.

I called several people and numbers at the store; no answer from anyone! I drove back to the store and explained that I could not find enterprise activation. The kid looked up the account and saw that we didn't have enterprise activation on the account. He asked me if we had it before (like he didn't know). I feel that this whole performance by these employees is an attempt to sell unsuspecting customers additional plans.

I was getting upset that they were trying to pull something over on me, and these nasty employees threw me out immediately. It was a horrible experience having to deal with these snotty kids with their superior attitudes and not giving a damn about the customer at all! I realize now that my company is just a revenue stream for AT&T, but that stream will be ending shortly. I am finished with AT&T forever!

The reason I'm very upset and taking the lack of service is that it came at a time that I really needed to stay in contact with family members and doctors. I was at a hospital. I was in charge of making decisions and talking to doctors, and every time someone tried to call call me and tell me what was going on, my calls failed.

My mother did passed on May 2010, during the time I was having bad service. And even before that in Las Vegas, NV, I would get dropped calls when trying to keep in contact with family and friends. I honestly did try and work it out with various AT&T Mobility employees. Yet, the service never got that much better. I did some research and found out that Verizon has more towers and the best coverage in my area, with 104.8 million subscribers. I also found that AT&T is second behind Verizon with 87.0 million subscribers.

All I wanted to do was take care of this "one subscription" incident & find out if this "one incident" would trip a $9.99 charge every month, every year, or what. I did not order this and wanted it taken care of. Arnesha insisted on repeating a canned speech about AT&T's purchase protection plan over & over & over.

Here's my main gripe. AT%T is billing me for service and cannot provide me any information about that service. I am appalled that this can happen. If AT&T is billing me, then they are most certainly responsible for knowing and providing me with the details of the services for which I am being billed.

I am in the process of researching the charges and subscription length, future billing, how to cancel etc., on my own, but this is clearly something that should be handled by AT&;T. They should at the very least be able to give me specific instruction on the process for cancellation.

They conference called the collection agency and the collection agency said there was nothing they could do about identity theft. They flat out told me, "You must pay the whole ** $640 before you can get service." I now can't get service with any cell phone provider and I need a phone because I walk everywhere, I can't even call 911 if something happens to me because I can't afford a cell phone. Safelink wireless, government cell phone service doesn't operate in Berea, Kentucky and they don't know if they ever will.

Sent us straight to collections without notice to pay ETF.

When I got nowhere with them on the phone today, I tried to email them telling them that this AT&T phone was my only phone and I now have no means of communication. However, they replied, addressing me incorrectly and telling me that they will try to call me tomorrow to resolve this issue. I have no phone! That's the issue! What are they talking about? They didn't even read my email. Then, they thank me for my patience and continued patronage but what other choices or options do I have? I am paying a ridiculous fee for early cancellation. It takes me back to five and a half years ago when my mother passed away and I called AT&T to cancel her phone from our family plan and they tried to charge me an early cancellation fee because she happened to die before her contract was up! Really?

I have been on the phone for hours and hours trying to get them to troubleshoot and in the end the best they are willing to do is lower the rate to $39.90 but I lose my rollover minutes from all the months I have paid my bill. I think they should credit me back for this past month replace it with the $39.90 plan and give me all the rollover minutes I have paid for all these months. The text messaging part of my plan seems to work relatively well but the calls consistently get dropped and calling out is not available I cannot even call Customer Service on my cell phone. I've had this number for several years I manage a tax office during tax season and process over a 1000 tax returns any client who wants to contact me will receive a message that the line has been terminated OR I am to pay for a service that I do not access to. Damages: Several thousand dollars. A very simple solution would be to allow me to put the number on hold with a recorded message referring the caller to another number.

Today, I finally broke down crying. I got rid of the landline to save money. My bill was told to me to be $90.00. I have paid anywhere from $143.00 to $128.00 per month. There were constant lies with every supervisor telling me a different deduction; none of which appeared after we finish our conversations. I am disabled and did this to reduce my bill. I now pay just as much or more. As a consequence, I have a bounced account due to AT&T illegally using auto pay, which I told them to never do. They did this repeatedly. They also altered my billing history by combining payments to Cingular wireless to AT&T and said I never paid Cingular. I ended up paying for my wireless bill twice in one month.

When I called the company, that stated that I did not have an account registered and would have to register an account. I informed them that I had been paying my account online which means I did have an account. I went through a customer rep and a supervisor who was very rude and sarcastic. At one point, I asked him if I was to pay the bill since I could not log on to the service he replied, you use the service don't you. His manner of addressing me seemed as though he was attacking my intelligence.

When I asked to speak with the Vice President of the company, he stated that I could speak with his supervisor but she was on the phone and had to call me back. He would not give me a number to the corporate office. I informed them that they had very poor customer service. I still do not have the issue resolved because the measures taken by the company to suspend my phone caused me the inability to log on to my account, thereby I am unable to determine if anyone has use the phone. I also asked him if I was using the same number to re-register would I not encounter the same problem with accessing the account.

At the end of the two hour conversation, not only will they not do anything about the phone but our insurance was cancelled because 1 agent said it "sounds like water damage". Another agent had us look for a dot that would have turned red or pink in a certain spot if the phone had been wet, ours was fine but since the prior agent put us down as water damaged, nothing will be done. In fact, they reset the phone losing all (157) photos and most contact #'s. AT&T has become so large they no longer care about their customers. There is so much more to this but it is hard to type it all out, especially after the aggravation of being on the phone with them this morning.

It is not really the price of the phone that has us so upset, it is the absolute worst customer service that bothers us. We are adults and our phones are used from everything from work, pleasure, safety, to data organization. Our phone failed, but not nearly as bad as AT&T did. This is so much more than the price of a cell phone.

I needed a new phone because my Pearl was fried and wasn't working. I go on a Saturday to go see what the cost of the new Blackberry would be, $99.99, but you pay $200 and get a $100 rebate, which I didn't think was a bad deal. I wanted to think about it because I had the choice to use my insurance to pay $50 to get my Pearl fixed or use my upgrade to get a better phone. I decided to go back the next day to get the new phone. A different representative helps me and as I tell him I want an upgrade he asks what I wanted and told him.

As I go to show him the one I want, he tells me that a $30 monthly fee must be added to any smartphone purchased now. A stupid thing! It would look like to me since smartphones are basically all they have to offer that you would get the choice of paying for internet or not. That also seems like they would lose business in doing this. A lot of people with children don't want their kids having uncensored internet and since smartphones are all they have, and internet is a must now, there's either get the internet and pay having to bite the bullet and pay $30 per phone, even if it's a family plan, or you could switch to a different carrier which is what I seriously am thinking of doing. I get great coverage but I am very unhappy with all the new contract deals with the smartphones.

Now they sent a letter today, 5/15/10, saying if I don't pay, they will seek a way for me to pay. And they sent me that letter in Spanish without the account they said was opened. They did not even want to speak to me. They said pay it. Why should I pay for something I never had. Please see if you can help me with this issue.

The very next day, it happened again and I returned to the office. This time, a telephone call was placed to another office and I was put on the line with a supervisor. That assured me the account had been corrected and the "situation" would not occur again. Two days later, while trying to place a call, it happened again. I went straight to the AT&T office. We began to go through the whole complaint again and I told them forget it, I was going to take my business elsewhere.

I went to Verizon and had them take over the telephone number and began my service with them. When I contracted the service in December, I informed the salesperson that I am a cardiac patient and need access to the cell phone. My final complaint was apparently sent to some division for review. On 5-4-10, I received a call from a "decision maker" at AT&T and was told that after review, it was decided that they were not going to return my $60.00 for April as I had usage for three days. I have attempted to obtain a "head" office number and have been informed there is no number, only an address. The fact that I am having to talk to a call center that has been outsourced only inflames me more.

I looked over my bill and counted the number of times I've checked my VM (excluding weekends and nights). I cannot answer my cell phone at work. I checked my VM on average 5x per day. 25x per week. 100x per month. Each VM is counted as 1 minute. So I used 100 minutes out of my plan of 550 just to check VM? Isn't that absurd? I called AT&T and asked to speak to a supervisor. I told her that because I was "charged" to listen to my voicemail, I exceeded my 550 airtime minutes. I didn't know that VM was not a standard feature with the phone. She refunded me the $22.20. I'm writing this because I want other AT&T customers to know to be careful. AT&T is very sneaky in the way they do things. I would never have known if I didn't go over my minutes. Beware.

After promising that my old email address would become my default, that didn't happen. Not only that, it was impossible! Not only that, they didn't take care of my upgrade properly (or something) so my old email address, which was supposed to be free (or at least paid for by them) wasn't, so it got cut off eventually. All they had done was enter my original email address as an additional contact on the account. But even after spending about a month getting that straight, I called asking if I had the lowest possible bill I could get. No, I was told, I could do such and such and have a much lower bill.

Imagine my shock when my next bill was over 300 bucks! I called them and asked what had happened and they said that my unlimited long distance had been cancelled. I said no way, that the agent had obviously misinterpreted something I said. They made it right, and I thought my problems were all solved, till the same thing happened the next month. I called and they were very apologetic and fixed it right away. Next month, it was the same story. This time, they said it was a system error and that they could not ever fix it, so I was going to have to call back every month to get the erroneous long distance charges removed. I finally decided I had to cancel the phone service. Suddenly, they decided to "check something" and what do you know, it was fixed and would never happen again. I said too bad, I didn't believe them.

Then I got the letter. The way I read it was that my cellular contract was about to run out and they were offering to upgrade my phone if I renewed the contract. So I went into the store and was very disappointed to find that the Razr phone I had used forever was no longer one they offered. I was told I could pick a phone and if I didn't like it, I could return it and void the contract. I used it for about 3 weeks and decided I didn't like it, and sent it back, getting return instructions first. After about 2 months, the return was finally processed. I decided that since my reception with AT&T cellular was spotty or non-existent in several of the few areas I go in, I decided to switch carriers, since the AT&T contract was now invalid.

I signed up with someone else and soon got a bill from AT&T again for cellular service. I called and told them I had switched carriers. The charges were removed and that was that. Or so I thought. On the next month, I got a bill for $200 more than the charge the internet is supposed to be. After another round of being transferred, it finally became clear that they say my cellular contract wasn't up for another year! "Please pay us the $200 early termination fee." I said I didn't feel I owe it as I operated on info they sent me, saying that it was already over. (What I bet is that they didn't cancel my contract when I turned in my phone). Then I started getting other additional charges on my bill. Another round of calling reveals (after several months) that they had not cancelled my landline phone as I requested. After getting that straight, I have had lots of financial problems from credit card companies raising rates to the point I can't pay them.

Now, a plea to the multi-billion dollar company to please let me off the hook for the two hundred dollars I can no longer afford, plus the late fees and whatever else other charges they want to tack on, gets virtually laughed at. Then they refused to send me a bill for the newly reduced internet charge, so I didn't know exactly how much it was. I finally sent them the base price plus $5 for taxes and was promptly rewarded by them shutting down my internet access. So, I am well rewarded for loyalty to them for years, even when my cell service was poor. I will also lose my email address that I have had for some 20 years. I have no internet service, I will lose my email address that I have had for half my life, and I am still harassed for cellular service early termination fees that they keep adding to, that I still can't afford to pay that they could write off if they just would. I, of course, have spent endless hours, mostly on my cell phone which uses precious minutes. It has been months of aggravation, stress, and worry.

My dad could have died if the neighbor wasn't home to call 911 since my phone had no service for that number. This is the second time this put my mom in a panic. Unrealistic and inconvenient for her to go and pick up and purchase a new phone and sign another contract. A new phone should be delivered to her no later than Wednesday, in time for my father to be released from his 2 weeks in the hospital.

One month later, I get a bill from them saying that one of the phones was under contract and that they were charging me a 175 termination fee. I call about 10 times and got the same story. "We have no record of you even calling a contract." They are saying that a year earlier someone made a change to the service on one phone and that extended the contract. But they never told me that. My account balance went from 50 credit to 125. A collection agency has been harassing me for over a year even after tell them to stop and not call me again. I was a loyal customer for about 8 years and they are harassing me over a fee. My bill was always paid, my account was in great standing and now this. his company has the worse customer service I have ever seen. Harassing calls, threats to my credit. Late night call and hang ups.

My upgrade was still not available on the 20th even though my contract was up. So I called again to talk to customer service and they gave me over to the save department who then changed my contract to Sept 2010 and said that the supervisor couldn't do that. I was so mad at that point that I hung up and called back into customer service. They were rude beyond belief. They just kept informing me that they couldn't help me.

So I asked for a manager. I got one that might have been able to help me but she and I got disconnected. So I called again and got another rude person who informed me that they could not get a message to a supervisor or manager "they were a call center." So, I asked to talk to a manager there, the representative came back after a minute or so and said all the supervisors and managers were in a meeting? Really, so I asked for a call back and did not receive one. I am truly upset and feel like I can do nothing!

AT&T denied the claim based on the excuse that I am no longer an AT&T customer and they no longer honor the warranty, even though the customer service records show that I had complained about the performance of the phone, and the lack of support was the reason for the switch. The economic consequences is the loss of the value of the phone ($481) and the endless wasted time with AT&T Customer support, AT&T Warranty department and Blackberry Customer Service and Warranty department.

When I called on 4/20/2010, they said it was not showing my discount because I was using an older model iPhone (2G), which I did not purchase from AT&T and therefore, they would not honor/give my employer discount on the 2G. They did not honor the discount. Out of the two bills received thus far, neither one has come up to the correct amount.

I had my parents call and inform AT&T that the phone was not working only to be told it took 90 days to process and start. I had them put it on military suspension so I wouldn't be paying for a service I couldn't use. Since I am close to the end of my deployment I wish to cancel the contract altogether since nothing I was told was true. I was told that I would have to pay the cancellation fees to end the contract. I am very discouraged and outraged that AT&T promises phone contact for service members who are deployed and want to keep in touch with their families.

A customer service representative from the local office (SSF) called me. I was told that the driver was out sick and I would receive a call when they were able to speak with the driver. I received a call at 7:55 a.m. this morning (4/12), the same customer service rep. told me that the driver said that he placed the box inside my gate. Now there are two different responses from the driver, the one noted on his delivery schedule and his verbal response. The customer service representative told me that I would have to contact AT&T, and have them send me another Blackberry Bold.

I sent a email complaining about the service on the website. When I got home, I had a message from the customer service rep repeating what she had told me this morning. When I spoke to her on Friday, I told her that if the driver had mistakenly placed the package inside one of my neighbor's gate, I would not see it. I also told her that my neighbors aren't nice. I have requested that AT&T send me another Blackberry. I also asked them if they could send it through an alternative delivery service. I have not had a problem with FedEx deliveries in the past but I've not had a cellular telephone delivered before either.

I asked her why she was calling me since I was not the primary account holder. She replied with we tried calling the primary account holder but we could not reach him, so we called you. I also stated that I have just reached home and I need to register on line to view my account. She said she could easily take care processing the payment over the phone. I ended up giving my card information after she threatened once again to disconnect my cell immediately and mentioned that she would give me a confirmation number for payment. She replied with a confirmation number after I gave her my information and her agent.

I asked her once again just to be sure that I was paying the correct amount and she assured me it was $115.00. I also asked her about due dates for this account since I started taking over payments for awhile from my friend since I have a family plan with him. She replied with between the 5th and 7th of each month. Which sounded a little fishy because my friend said the due dates are normally after the 16th of each month.

I called AT&T to verify my recent payment and found no activity was recorded in the AT&T computers. No one by that name or ID existed, or any payment conformation number given. I asked about the incoming call on my cell history, it was not from them.

I called my bank (Bank of Hawaii) to check on any recent activity withdrawn from my account. The attendant on the phone said a recent activity on the card for payment to Verizon IVRE of $250.00 was charged leaving me with a negative balance in my checking. They put a block on my card for me and placed a dispute against the transaction.

After I spoke with someone on the phone, they told me if I pay the cancellation fee that they would connect my phone. So I paid it only to find out that I would have to pay a reconnection fee of $300 and my phone bill of $500. I just [left] with AT&T and went to a better company. I just want others to know what a rip off AT&T is and hopefully they lose all their customers. I paid thousands of dollars to AT&T and was left broke almost every month. I felt extremely stressed out each out and sometimes couldn't sleep. I had to drink some days just to sleep.

I have spoken to several AT&T reps and have been told that I will have to pay for early termination of my contract. I have found another provider that will work in all areas that I cannot use the AT&T service in. Their advertisement is deceptive and I am very unhappy with the service. I have made trips to Louisiana and have been unable to use the phone for days at my in-law’s home. I have to drive 30+ miles before I can get a signal. My husband cannot use his phone at his primary client’s place of business. There are so many dead spots. It is beyond belief that they claim to be a nationwide carrier.

Last week (April 1st) when I called them, they even told me "Sorry sir, your number isn't in the system anymore, indicating you are not an AT&T customer". Turns out, they take you out of the system after 60 days of canceling even if they still owe you money. I battled with them, gave them the account number and all the info they needed to find me again, and they did. After being on hold for a total of 40 minutes, they finally were able to "re-issue" a check. Well only God knows if that's true since I still haven't received anything yet. I am out of work and out of money. I've been counting on this check for two and a half months now to help me pay bills and such. Yet there is no AT&T check in my mailbox.

I feel powerless against this corporate monster. Why can't the amount simply be refunded through my debit card? It would take 3 business days top! This has been one of the worst experiences I've had with any giant like AT&T. So here you have it. That is my complaint to AT&T.

Now, they took check writing privileges and ACH away from me to where I have to pay cash or credit for the next year. The customer service rep put me down for a payment agreement for the next day which I told her not to do that and she did it anyway. So now, they will not even discuss any extension to pay the bill. They do not care about it because they have shut me off if I am $20 late.

My contract with them is up in 1 yr and I will never ever renew that contract with them. I will buy my phones from the store instead of doing upgrade. The customer service reps are very rude and tell me I should not have returned the payments. Technically, they took the payment I made after that happened and put it towards current charges and so they put the other as late and charged $111 in fees that they want now. Before my services get restored, the fees don't even show on the statement because my statement doesn't run until the 9th of the month. They cut my service all the time if I am only $10 late or even 3-4 days late. They do not care, because they know I have a contract and either way, I will have to pay.

I am canceling one of my lines in May since the contract is up. I am very displeased with them doing this just to make an extra $36 each time. Their billing practices should be investigated because I have disputed many things on my monthly bill that shouldn't have been there. I do not understand why they would not extend my payment being due for 1 week. And why do I have to pay all of the fees as a late payment? Shame on AT&T! Customer service agents should be trained better on how they talk to customers. My father was rushed to hospital due to open heart surgery and he almost died all the same day AT&T cut my services. That is my only phone I have and they would not even discuss turning my phone back on even for 2 days. What does it matter on or off? I am still charged the monthly charge. I never go over minutes and I have unlimited text.

When I called AT&T to initially make this complaint, they called the number to verify that in fact it is a person who works for Bellsouth AT&T who should not be contacting a Georgia customer since I'm out of her region. Despite this small effort, I continued to receive these prank calls going on two weeks now and am at a point where I want to shut my phone ringer off but can't in case of family emergencies. It's very frustrating and I don't understand why they simply can't fire this AT&T employee for abusing the system? AT&T/BellSouth apparently doesn't care that they are violating my privacy by calling my home without a legitimate reason. I find this very disturbing not to mention unbelievable. Can someone do something about this? I received calls that are hang ups at all hours, both week days and weekends and am a paying customer who is being abused by a deranged employee of AT&T whose on the other side of the country.

On the bill, it was stated that there were international calls that occurred from Raton, NM to Trinidad, CO. These two locations are 17 miles from each other well within the united states. I called several months in a row to remove the charges. I was given credits and filed complaints. Each time that I called, they were unable to find any record of the previous calls. When I asked to speak to a supervisor, I was either transferred to another department or simply told there wasn't a supervisor on duty at the time. I have since canceled my account with AT&T. To this date, I am still receiving bills of an overdue balance that I have had removed several times.

She said that I would actually be receiving more features at a lower price. Once more, I asked her to make sure my monthly bill would not increase and she said it would not increase but decrease. Once I received my next bill I noted that it was about $10 more than before. When I phoned to ask why, I was told that when the previous rep updated my service, the "anonymous call block" feature was removed from the main part of my bill but billed separately. What? Is that blatant trickery or what?

We wish to keep our residential line but do not want any more cell phone bills sent to our address ever because we have requested for the cell phones to be cancelled. This I have requested too many times. AT&T wireless keeps giving me this run around bill about a turn off time which would have been on March 5, 2010. Emotionally, it is nerve wrecking and very stressful during family loss and preparing for a scheduled surgery.

She is always with me and I have internet and pay a pretty penny to AT&T to have that on my phone, and we also pay a different provider to have internet at our home. She is either at work, with me, or at home, and has absolutely no need or desire to have this service on her phone. All other phones are flip phones or touch screen, which she does not want. Is it legal for a provider to force you to get a particular service on your phone?

It's not a free phone. If I am paying to get a phone, how can a company force me to get internet service, in order to purchase a phone? All the phones she liked for texting purposes were all smart phones. I feel this would be equivalent to telling someone if you want to buy this particular car, you have to purchase an expensive stereo system, or to purchase cable services you have to also rent 3 DVRs etc. Two of our 3 cell phones on this plan are still under contract with AT&T, and now we have to purchase a 3rd phone. We don't even like to stay on one plan, or start another plan with another provider for one phone, which is not going to be economical.

Upon further investigation, I noticed that there were random phone calls that were charged during the month. There was no set pattern, just sporadic charges on a 7 page bill summary. I called the service center and they could not give me a clear answer to why. Instead, they did try to give me an explanation that did not make any sense. I was on the phone with them for more than an hour, most of the time I was on hold listening to the same looped advertisement messages!

They did refund me, but I am concerned as to why this happened and I wonder if I was on auto-pay how the outcome would be different. Would they be so inclined to refund?

I wrote a letter to the president in December of 2008 and never heard a word from him. Now, I am trying to buy a house and they stuck this on my credit report. Today I called Heather and she said the Office of the President denied my request to settle this. Again, I never heard a single word from AT&T! I asked them to remove this from my credit report as I was using another AT&T service and they won't budge. This is wrong! This has financial impact to me. I had to use an alternate plan (AT&T) for my disabled sister. I wanted her to be within a call away in the event of trouble.

After I told him what happen he went on to tell me that there was nothing that he could do for me. Than he decided to talk to a supervisor. After being on hold for about 20 minutes, he came back and told me that the only thing he could do for me is not to charge me for the shipping, but I will have to pay for the $100 box. I really don't think that is right because I have a business and I need my computers up and running. Since it took 13 days for me to get one box, I really think I should be given a discount on this internet box or something. This was their mess up not mine.