AT&T Wireless Reviews

After a divorce I wanted all reference to my ex-husband removed from my account. To do this, I was told I would lose my minutes plan as it was no longer offered and was forced to a higher rate increasing my bill by $20 a month. AT&T removed his name and address from the bill but when I make a call to a land line, my ex-husbands name comes up instead of mine. Numerous calls and numerous stories from customer service promising the problem has been rectified have not corrected the problem. I just want my name to come up on my calls not his. Last night, I was told by Jaime at AT&T that there was nothing that could be done to fix the problem. In two of my phone calls, I asked to speak to a supervisor and was not given that opportunity. I asked if we could cancel the old plan and open another plan in my name without any expense to me and I was told that couldn't be done. Please help me rectify this problem. Economically speaking I now have an account that costs me $20 more a month and when I make a call, the name of an man well known to the people I call, comes up on their caller ID.

An offer, as a last resort to keep me as a customer upon my request to cancel account (iPhone 3gs was stolen)was made and a renewal of "new every 2" could be done early to get a new iPhone at the discounted rate of $199, with the agreement that my 2 years would begin the moment I purchased new phone. I was transferred 3 times that day and the last rep who made this offer "cancellation department. " She said that my account was notated and I had 60 days to come back if I chose I wanted that offer and the account would resume as it was prior to closure. I went through the motions today, returning before 30 days, asking to re-open so I can purchase a new iphone4 at Parrot Cellular. Parrot informs me that I don't qualify. I called the 800 number again and no one wanted to help me and I needed to pay $499 to continue to do business with AT&T. I became enraged and requested that my account be terminated immediately and would be taking further action.

A sales rep called and offered me a long distance for my home. I explained to the rep that I was happy with MCI. I told him that since I travel a lot to Spain, I use a calling card with MCI that offers the same price a minute whether I'm calling from the states or calling from Spain to the states. He said that the same would apply with this plan. To my surprise, he lied and now I have a bill that I can not pay for. I was sold something that is not true. I need this taken off my bill. Thank you.

AT&T had been charging me for a cancelled phone line for the passed year on a phone that has had no usage. I've paid thousands of dollars on just the usage for 1 phone and they continued to bill me for a line that I had cancelled a year back. Now they are stating that I never cancelled it and it was still hitting my account and they will not reimburse me on the overages that I paid. I would like to fill a law suit against them and request that you research if any other clients have had this same issue.

I wonder if anyone is interested in forming a class action lawsuit against AT&T? Despite the warnings about the horrors of dealing with AT&T, I proceeded to get a second phone with them, primarily because it facilitated the approval process, since I already had a cellphone for 6 years with them that was automatically charged to my credit card each month.

I placed an order for iPhone 4 at 6am on June 15. On Monday and Tuesday, June 21 and 22, I called to verify the order and the customer service representative said everything was fine. On June 23rd, I called and was told I have multiple orders placed that had to be cleared before my order would go. Then it was found that my credit was run 4 different times. After all of this, I was told my order would go. Three hours later, I called in on the same day and was told my Port (to bring my number over to AT&T) had not gone through and the order request had to be resubmitted, and then I was told the order would go through. Later that night, I called again to find the status and was told an unlimited data plan I ordered during sign up was not available on my selected iPhone and I would have to review move it, so I did. I was then told the order would go. June 23, 24, 25 have come and gone and my order still shows in as back ordered. People at my work location that ordered phones have already received them. As a new customer I was lied to numerous times, and still do not have an order a place.

My mom went down to an AT&T store location to see if I was able to change the iPhone I have since I bought back in March. The representative told her that they can change or give an exception to redo the contract or just exchange it but it would be better just to change it. So he took a look at the contract over the computer and said yes that all they would need is a confirmation by an Apple representative. She said, “Ok, I will call fist thing in the morning.” All this happen June 23, 2010.

I wish to make a complaint about being bound to illegal logic. When I ordered my iPhone, I was not told that my commitment for a 30 day trial would state on the day of purchased, because I had in my mind believed that I cannot get an experience for a trial with my iPhone until I had actually engaged/activated it to usage. I did purchase my iPhone on 5/5/10 but did not receive it until 5/8/10. Being away from home at the time, I did not activate my iPhone until 5/12/10. Yet AT&T is trying to hold me to 5/5 when I could not have possibly had an experience with the phone. I think they are being unfair and illogical in their assessment of my not being able to receive an upgrade. Moreover, what news media may I contact to report this mix up?

I recently went on a three-day cruise. Before the cruise, I called AT&T and purchased an international roaming calling plan for my cell phone. I recently returned from the cruise to find that I have been charged about $1200 for the cell phone calls I made during a three-day cruise! I am horrified that this sort of blatant fraud and abuse can take place. Is there any legal remedy open to me? Thanks very much.

I canceled with AT&T two years ago and they’re still deducting money from my checking account.

After making numerous phone calls to AT&T regarding the fact that I could not make or receive phone calls in and around my apartment, I was forced to let them go and sign up with Verizon. I will be forced to pay a $120.00 early termination fee, which I really can't afford but I am so happy to finally have a phone service that actually works! My complaint is this: I feel that I should not have to pay the early termination fee. I would have never switched carriers if I had decent reception where I needed it the most. AT&T is guilty of false advertising and their coverage is very poor.

Never go to a retailer, they try and screw you over. They set up everything wrong. My internet was not working the day I bought the phone. I had to call the customer service and they had to troubleshoot my phone. Also when I switched phones 2 days after receiving service, they had got all my money tied up and told me they would be sending me a refund check for the amount owed. Also when I purchased the new phone, they did not charge me the right price. I am not happy so far with the service. The corporate helped me out. Do not ever go to a retail store! They had my $200 held up, so they can refund me a check in 2 or 3 weeks.

AT&T has instituted a new policy that if you relocate and your phone no longer works your contract can be terminated but you must pay the early termination fee. This policy sucks and even though we have been with them for over 4 years they don't care. I would like to see how they get that 97% coverage on TV since I seem to run into a lot of dropped call areas in my little space in this world. If they do all their tech stuff and still refuse to terminate without early term fees, I will just stop paying. So what if they send it to collections. Too bad this million dollar company gets hurt by a $200 early term fee.

AT&T has no way for customers to complain about their service, so I'm hoping someone will forward this to them. Yesterday, June 12, 2010, I spent about four hours, trying to locate the nearest AT&T Wireless store, because FedEx won't ship to a PO Box; I had to pick up my order.

I am the administrator of our Blackberry Enterprise Server and Devices at Packaging Consultants, Inc. The president of the company requested a new device, as his old one was no longer functioning properly. We have had the account for years with AT&T. I purchased a new Bold Blackberry for $200+ and took it to the office to set it up. The enterprise activation was not on the device.

In the past year, I've had very poor service with AT&T Wireless and would like the world to know that they should stop advertisements of having the best coverage in the world. I had bad service, including dropped calls, refurbished phones that did not work, phones that got hot and burned my ear, and having to file claims that cost me $50.00 to get another used phone.

If you are looking into becoming an AT&T customer, think twice. I have been an AT&T customer for around 15 years and pay my bills on time. I have a nationwide family plan. AT&T does not tell you everything about their plans when you take their service. Beware of what you are getting in with at AT&T. They have no problems with taking a customer's money. For years, I lose 500 to 700 minutes that I pay for and do not use, but one month I have more roaming minutes than normal minutes and I get a threatening ugly letter from AT&T that my nationwide family service will be discontinued. I have called all numbers for help with the problem and all the way to the CEO/President's office, but I've been told that they do not care and get hung up on! Please think twice about getting service with AT&T!

On June 8, 2010 at 2:00 p.m. EST, I called ATT to dispute a charge of $9.99 for a subscription to Hot-Hot-News which I did not subscribe to. Arnesha cancelled the current charge but could not guarantee that this would not happen again next month, or every month for that matter. She told me to call back next month and again the following month etc.. if the charge appeared again. She said there was no way to find out any more information about this charge and if I wanted to insure that unauthorized charges were taken care of I should subscribe to AT&T's purchase protection plan.

For the first 1-1/2 yrs I had my iPhone, all was well. Then, approximately a month ago, I lost 3G service at home, only at home - this isn't a device issue. Many calls, many reps with nothing to contribute besides empathy statements, etc. later, I did end up speaking with a rep who said a new tower is going up and service will be back 5/29. It didn't happen. I called today and they acknowledge the new tower is off line. I have no response for why the 'old' towers are no longer helping me. Essentially there is nothing to be done. I asked about the process for breaking a contract and was told, despite the fact that service has deteriorated badly, I will still be charged the termination fee.

AT&T will not replace my damaged iPhone. The damage was caused by the holster they sold me. A leather holster (I use the word leather loosely) sold to be by AT&T when I purchased my iPhone, is causing damage to my phone. After being bounced around from person to person, a Ms. ** told me that AT&T will not replace my phone! She has determined the damage was caused by myself by " trying to open phone" which I did not do! Apple is behind me 100% and have stated that they do not approve of holsters that squeeze their iPhone! Can someone help me please?!

On Sunday, June 6 2010, I went to ATT.com and tried to get approved for a free Samsung Mythic Black and when my credit was run, I got the message that I had an outstanding bill for $640 from 2006-2007. At no time did I ever sign up for AT&T service, I have always had prepaid cell phones because I thought my credit was no good because I have no credit history yet. I chatted online and was told to call their 800 number, which I don't have handy, and I reported that service as identity theft. I was told that AT&T could not do anything about it because it was sent to collection agency.

I have been a customer for many years with AT&T. A few months ago my monthly bill was incorrect with many erroneous charges. I spoke to Rick, an ATT rep. He fixes the bill for me. We both agreed that the bills should be what I signed up for. $50.00 monthly for 5595, $9.99 monthly for 6332, and $9.99 monthly for 4822. $10.00 for internet on 6332, and $30.00 monthly for unlimited messaging. This including taxes should be approx $130.00 monthly. They are constantly sending incorrect bills. My current bill (cycle 4/26/10-5/25/10) is for $180.39. This is a strategy companies are doing now. ADT Alarm Company is constantly doing this to us and if you don’t pay them they kill your credit. There is no consumer protection.

Well, I ordered a phone and AT&T had FedEx deliver it and the FedEx driver dropped the phone off at my front step. It was stolen. This was on May 18. When I came home and found out, I called AT&T and told them what had happened. They opened a case and were supposed to suspend the line, but never did and the person who stole the phone activated it. When I saw it on my bill, I called AT&T again and told them and they opened a new case because the phone was activated .So my case got pushed back. It is now June 3 and there still has been no resolution. I am just writing to tell people if you are looking for a phone company, do not choose AT&T. Their customer relations is horrible. Please do not get a phone from this company.

My wife and I moved into an area with no AT&T service. We were told a cell tower will be built within the next month and to hang on to our service. The date came and went and still no service. Why should we pay for no service? We cancelled and went with Verizon who provides service in our area. A couple of months later, I get a phone call from a bill collector trying to collect the early termination fee for AT&T. I was shocked, because we never even received a notice to pay or anything.

I may have an empty complaint that no one can do anything about but it doesn't hurt to try. I have had several run-ins with AT&T Wireless customer service, none of which have been positive. The people I speak with on the phone are nice and almost as aggravated as I am as I complain to them but I never get anywhere. It is impossible to actually get a human on the phone and once you do, they talk you in circles and will not answer any questions. I have had two Blackberry Curve 8520s brick on me now and I have to wait until AT&T snail mails a new phone to me because it is not their policy to let me simply go to my local AT&T store in person to have it replaced.

I am vacationing in Mexico and before I left I called AT&T to find out if they provide coverage in Mexico which they wholeheartedly said they do. As it turns out they don’t - they cannot provide me with service and continue charging me for the service. When I call to find out what they can do about this they basically say it’s too bad it’s not their fault I decided to vacation and I can put my phone on hold to keep the number but they will put a voice mail message on that saying basically I haven’t paid my bill and the number is temporarily disconnected. I plan to be here for 6 months and think it’s outrageous for them to charge me for a service they cannot provide.

AT&T is charging a $150 termination fee for my iPhone because I am forced to leave my contract early because I am leaving the country for a year to attend a prestigious master's program overseas. Other cell phone companies simply ask for proof that you are leaving the service area and they wave the fee. AT&T has recently stopped using this "exception to the rule" as they put it and are still charging me. They have told me there is nothing they can do and wish to provide no customer service.

I gave my cell phone number on one of those online IQ quiz/hot ringtone web links. They ask you to enter your cell number to find out your score or receive the ringtone. Then they charge you a monthly subscription to the tune of $20 for each service. This is preposterous and AT&T is criminally cheating its customers by not providing full information about all costs involved. I had been charged $60 for services I never explicitly ordered. It's a scam and AT&T is helping these companies defraud customers.

AT&T debited $180.93 from my son's checking account when he doesn't even have an AT&T account. We called the company from the bank and they acknowledge that they made a mistake and that it would be returned to the account by Friday, May 28. The money has yet to be returned. We called the company customer service number on today the 28th and we were given the run around. They said they would need to connect me to accounting, and when I explained what happened they said they needed to connect me to identity theft in which I was transferred to a recording to leave a message and then disconnected. This is totally unacceptable and I would like some assistance in resolving this issue.

The iPhone service provider is bad. I like the iPhone. AT&T cell phone service is bad. Cell phone calls are dropped.

I switched my service from plan-based, to pay-as-you-go on May 6th. I confirmed with AT&T customer service that the plan-based service would be terminated that same day, and I wont be charged with the monthly service anymore. Today, AT&T still drafted an amount of $82.87 from my bank account. I tried to call their customer service, but I can't call them anymore, since my service is pay-as-you-go already. I switched to pay-as-you-go, because we are going through severe financial hardship, and every dollar is really valuable for us. I need that $82.87 amount back to my bank.

AT&T is sending me bills repeatedly for the services that are and were never provided to me. However, I wasted many man hours to explain them for their mistake. I’m a disabled old sick person and I get great mental stress from such activities.

I have been with AT&T for years. I had bundled services with internet, home phone, and wireless cell. I had so many problems getting cell signals, internet speed, and problems with my landline that I canceled my landline and combined internet and cell services. AT&T has overcharged me since. They have used auto pay three times illegally to pay amounts not due. They have repeatedly lied to me on every occasion, each representative telling me a different story and resolution to my problems.

The Red River Region of North Texas and the border with Oklahoma there is NO Reliable coverage, ATT Blames the FCC and the FCC has no response. ATT Says they own both sides of the river but the FCC won’t allow any improvements Now or ever, I find the FCC Allowing ATT to advertise this region is in violation of Real Life Facts and they are aware of it Neither will do anything to accommodate the public n this region I am Disabled and need a Backup plan if I get stranded and I don’t have one. Please help.

AT&T was unable to provide reasonable and reliable service. After 5 months, I terminated early. They were unwilling to remedy the problems and also unwilling to eliminate the early termination fees. They have since placed me for collection for the early termination fees which I refuse to pay. They seem more interested in collecting a ransom for early termination or continuing to take your monthly fees without regard for no or poor service. It would seem that as consumers we are **.

I called early morning 5/20/10 to report that I could not locate my cell phone and to inquire as to whether any calls had been made from the phone. The rep stated that she could suspend the service but could not tell me what number had been called from the phone. She stated that I had to log onto my account. When I go home, I tried several times but was not able to log on.

I believe AT&T may have the absolute worst customer service in any industry. We (my wife and I) have been with AT&T Wireless, even though all name changes, for 10+ years. My wife's phone recently stopped functioning correctly. She has a phone that an actual keypad slides out for texting. This was the feature that sold her on the phone in the first place and also the feature that stopped working. We have paid the insurance fee for the last 10 years (over $600). The insurance works great, unless you need it. We were on the phone this morning for over 2 hours trying to get the matter resolved. Every agent gave a different answer and would not allow us to speak to a manager etc. We were simply shifted around from department to department.

We opened a account with AT&T wireless. II paid a deposit on four phones and paid one month's service. Each month paying our bill, three months later our phones were turned off. I called AT&T and as we are talking to the person in customer service and looking at our new bill, we have overage charges and charges for a line that we don't even have added to our bill making our bill over and $974. When talking to the person in customer service, they could not give us an explanation on why we were charged for a 5th line that we did not have and why there were several charges added to our account. We asked for data package for two of our phones. We then found out that they were not the right data packages so we now have past due charges. We have spent hours on the phone trying to get things corrected with no avail.

I was due for an upgrade with my AT&T contract. Well, I thought that I could just go in and get what I wanted. That's not at all how it works. I wanted to upgrade to a new smartphone without changing my contract, meaning not having to pay more than I do now. I went to get the Blackberry I wanted. I have the Pearl now, and wanted to get the new Curve. I purchased the Pearl a couple of years ago and since then the whole set up of things has changed. What really gets me is that when you purchase a smartphone, you must purchase the internet package with it. I would enjoy it but I just don't have the money. I would be glad to get another phone that wasn't a smartphone but as I was looking, every phone in the ** store is a smartphone. It's like a new law set down by the AT&T gods that you must have internet. Like I said, I would use it a lot but am very tempted to change to another carrier.

I went and apply for a AT&T cell phone on 4/27/10 with my husband. When I was told I had an account which I never opened, it was opened in 2008 they said. So I filed a fraud report with them. They sent me a letter that I opened it and I had to pay. My attorney and husband spoke with them and explained even if it was opened by fraud, my attorney who knew about it told them that we had filed for chapter 7 in 2009 and the case was closed and that they had received a letter explaining that and that account should have been closed any way.

I purchased a GoPhone plan in December 2009 for $60.00 a month of unlimited text/talk. I made my payments in cash at the office each month. Within three to five days of making the payment, when I would try to place a call, I was informed through a recorded message that I did not have enough funds to cover the call. In April, this happened and I returned to the office to complain. I was told that somehow, the account had been entered wrong but would be fixed and this would not happen again.

One of my AT&T phones was a Nokia which I used for personal phone calls but it got water on it so I substituted or put the SIM card in my old blackberry. Then AT&T slapped me, with no notification, a $30 data plan fee even though I did not ask for a data plan. I have an iPhone that has a data plan for me on.The AT&T representative said this was standard practice since November and actually agreed that it was not really fair.

I currently have the FamilyPlan 550 with AT&T. My contract will end on 7/2010. My phone bill for 4/2010 indicated that I have been charged $22.20 for overage. Looking over my phone bill, I noticed I was charged $0.45 for voicemail on several occasions near the end of my cycle. I called customer service and spoke to "Samantha". I asked her why I was being charged for checking my VM. "Samantha" said that when you call from your cellphone to check your VM, it dials a number other than your number. Therefore, it registers as an outgoing call. So in other words, it takes out your airtime minutes (if you haven't gone over). She said that the charges were valid and could not be reversed. I told her that I would check my bill and call her back.

In 2009, I owe AT&T for the amount of $1,100 and I settled in the amount of $500 with the collection agency in July 2009. Now, one year later, Bureau of Collection Recovery LLC demand $761.23. I believe this is unfair because I had to pay another collection agency again, for something that I had settled one year ago. Please contact AT&T settle this matter and please don't let this harm my credit score. Thank you. I'm now emotional drained and financially, I don't have money to pay them. They are harassing me by sending mail. Please help me to close this case.

I have been a customer of AT&T for over 12 years using internet and phone services, adding cell phone some six years ago. My first problems began soon after the merger with Bellsouth, when I finally decided to move to DSL. After assuring me that my AT&T dial up email address would be preserved, and that it would become my "new" default email address, my service was discontinued after about 4 months unexpectedly. After many hours and going completely in a circle through their endless transfers to other departments, the truth became suspect, if not clear.

We have an ill family member and no service indicated on phone when trying to call 911. This is the second time this happened, thank goodness, my neighbor was home and was able to have her contact 911 from her cell phone, another couple of minutes we would have lost my dad. My mom is hoping to bring him home from the hospital on Wednesday, however, without having 911 capabilities, she's very apprehensive. AT&T customer service indicated that either a new phone would need to be purchased along with signing another contract. This is ludicrous to ask of someone that has been an AT&T customer for so long.

Last year, I closed my AT&T wireless account. I had my phone with Sprint and my wife and son with AT&T. I wanted to go with one carrier, so after almost 10 years of service I decided to drop AT&T.. Before doing so, I call 3 times to make sure there was no penalty and the contracts had end. I was told we were not on contract and I can close the account. So I do.

My purse was stolen with my iPhone and other belongings with it. I bought the phone 6 months ago to replace yet my previous iPhone which ironically was also stolen. AT&T and Apple are able to block to IMEIs on the phones to make them useless to those who steal. They can create a stolen iPhone database with serial numbers. They are able to do that, but now willing to. AT&T profits in the US as it is the only carrier. It would cost me $660 to replace the phone + 2 years of paying AT&T with no assurance that they would not allow my original phones to be used on their network any longer. The least they can do. It is disgusting!

I recently moved from Albuquerque to Apple Valley, California and have had nothing but problems with my AT&T phones since I moved here. Dropped calls, no coverage, no coverage at my house at all. So, I called AT&T wireless to see if we could come to some concessions on the early termination fees. I have been with AT&T for over 5 years and have five separate lines on my Family Plan. My average bill per month is in excess of $300.00. So, in the last five years, I have given them a lot of money. I called and spoke to a very nice young man who advised me there was nothing he could do but, he could transfer me to someone that could possible help me. I was transferred to to a person who really couldn't care that I was having problems with my service and advised me "It is not AT&T's fault that I moved to an area that there wasn't very good coverage". So, to make a very long story short, I cancelled all 5 lines on the spot and will contest the Early Termination Fees through the Court System.

My cell phone does not work in some areas. I contacted AT&T and was told they have tower issues and work was requested a while back. Since February 2010, I asked if I could speak to technical support. I was told that technical support does not like to answer any question related to the I-Phone. I know AT&T is the biggest company out there for wireless service and the worst company in providing service. That is a price we consumer have to pay now until Apple starts selling the I-Phone to other wireless companies.

I called customer service because the phone that I had has not been working properly. The phone just quit working the 19th of April. I was speaking to the representative letting her know that my boyfriends contract was due to expire on May 30th and if they just made it available now then I would not have to cancel my account. She said she couldn't do that so I asked for a supervisor. The supervisor said that she could in fact do just that, so she changed the contract date to April 20th.

The charges for every little thing is stupid. Money-hungry! $9.99 here, $20.00 here, $5.00 here, $26.00 here. Why? One bill, one plan for every and more people will have phones. In the 8 years I've had phones, this is so unreal! And $500.00 deposit if you have no credit. Yep, that's not fair to the low-income (under $2,500.00). So not fair. AT&T, you suck. You end up with prorated charges that cost $100.00 and up on your first bill. They take minutes away.

Cell Phone tower being installed on our roof and we were not informed of it. We are a nonprofit organization that serves pregnant women, infant and children. This is a possible cancer risk due to cell phone tower exposure.

i was promised a rebate and discounts, and at the end, I didn't get anything. i was stuck with a very expensive phone. i would have gotten a cheaper one, if I knew they were gonna charge me a full price on it.

I purchased an AT&T branded Blackberry 9700 on November 23, 2009 from an AT&T store at full non-commitment price ($481) with a one-year warranty. About a month ago, the phone started dropping calls, and a week later, the speaker phone failed. After getting with technical support, the issue was not resolved, and I elected to switch to T-Mobile service using an older T-Mobile branded Blackberry (Curve 8320). I filed a warranty claim with AT&T (the phone is 4.5 months old) and AT&T has declined the claim. I have spent endless hours on the phone with AT&T customer service. Blackberry warranty department and T-Mobile, but Blackberry is insisting that AT&T is responsible for the warranty.

I was required to switch to AT&T through my employer. I switched over in March 2010 and was told I would get a 10% discount. On the first billing, my discount was not there and when I called, AT&T stated it takes 30 days and the discount would be on my next bill. When I received my 2nd bill in April, the discount was not there again.

Pathetic coverage, calls dropped, service interrupted, unacceptable outages. Downtown Charlotte, sometimes cannot make calls, or no service, no 3G, AT&T gives no service, just excuses... pathetic. My business is constantly interrupted. They will not compensate business for their pathetic network coverage or service. They have oversold bandwidth and are simply trying to catch up.

I am a United States Navy serviceman deployed to Afghanistan. I was told by AT&T that if I purchased their international plan and the 3G SIM card, I would have service to keep in touch with my family. I purchased 2 phones and a contract with AT&T with the assurance that it would work in Afghanistan when I was deployed. It did not work.

On Monday April 5, 2010, I ordered a Blackberry Bold cellular telephone from AT&T. They sent the package via FedEx Ground. The package was scheduled to arrive in 2-5 days. On Friday April 9, 2010, I checked the online tracking. The status of the package was delivered Wednesday April 7, 2010 at 11:17 a.m. A family member arrived home around 2:00 p.m. that day, and didn't see a package. I arrived home at 8:00 p.m. and didn't see a package. The national customer service rep said the the driver noted that he had left the package near my stairs. I told her that was impossible because there is a security gate at the entrance to my home. The gate is nowhere near the stairs. She then said that she would leave a message for my local office to call me.

A lady introduced herself as Trini M, stating she was an AT&T representative in the billing department. Told me I needed to pay my cell bill immediately or my cell will be turned off. I told her I would log into my account and do it online. She replied we can do it over the phone. I replied I am not comfortable giving out credit card information over the phone and asked how I would I verify if this was AT&T calling. She said she would give me a confirmation number after payment. She asked me if I knew what the amount was, I replied with I know my bill is around $115.00 since I picked up this new phone.

From the moment I've signed a contract with AT&T, I was billed over $300 every month, and every time I would call customer service. They would say that my bill would be lower the next month. When my next bill came, it would be higher then the previous month. Sometimes I would be charged $600 a month and one time I even got charged close to a thousand dollars. When I left the military, I couldn't find a job due to the recession and AT&T cancelled my phone and I had to pay a cancellation fee.

AT&T Cellular Service is unacceptable and I am bound to a 2 year contract with phones that will not work in my primary areas of residence and activities. There are far too many dead spots. My son is moving into an apartment and his phone will not work and he has a 9 month old son (my grandson).

I had an increase of interest on my credit card amount to 29.99%. I spoke to 3 people about reducing the interest, of which I was not notified of the increase, and told they would not. I have paid my bills on time, and paid more than the minimum amount owed. I offered to destroy the card, and not be charged for lower interest rates, and told they me I could not do that. It caused economic hardship. Minimum payment is now $536 per month, of which $385 is charged to interest. Please help.

I cancelled my AT&T contract for the iPhone on Jan. 18, 2010. I had to pay a $500 deposit for it at the time I signed up and paid with my debit card. Now, they took the cancellation fee and the last bill out of the total, which is fine. They told me the check would take 5 to 7 weeks to process and be sent out. I asked if they could be any quicker since I found it monstrous to take so long to give me back the money I had paid with a debit card. They filed a "case number" for it to be faster and told me they'd contact me on Feb. 2nd. They never did call me. Today is April 7th and I still haven't received mye reimbursement check. I've been on the phone about every week since May and still have not received anything.

Service is horrible! Million of dropped calls and no signal ever! I hate them and I am bound to a two-year contract and I can never use my cell phone. That is terrible.

The wireless phone service both at my home location in Lomita, CA and my work office in Santa Fe Springs, CA is awful. I get constant dropped calls and in Santa Fe Springs, I have to walk around trying to find a place where I can make and receive calls. Also, when I asked to make a complaint to an AT&T customer service representative, I was told to fill in a form on my bill. What happens if I don't receive paper bills?

I have had wireless service with AT&T since 2005 and never had my service disconnected, until the past 6 months they are always disconnecting. I had fraud on my checking account and did not catch it so when 3 of my AT&T payments went into my acct. ,they were all 3 returned back to AT&T. So now ,I have $110 worth of fees I owe them and they shut my phone off instead of waiting 2 days until the due date. They pushed the payments back so it would show me past due (even though I did pay $140 to cover part of those payments).

I have been with AT&T wireless for 5 years now and just this past year, they are constantly shutting my service off. If I am one day or more late, they will shut me off and the customer service department will not turn it on until I pay the entire bill even my next bill coming due. This is the only phone I have and I have disabled kids in my home not to mention, my dad having open heart surgery and I did not know he almost died because AT&T shut my phone off. Whatever happened to letting the customer go 2 weeks late and work something out with them? One of the customer service reps told me they are doing that to customers more now so they can charge the $36 reconnect fee. I am going to go to another cell phone company because this is ridiculous to deal with every week. They should be investigated because I have found several things I was getting billed for that I should not have had on my bill. Shame on you AT&T! I am going to try a different cell phone company.

I keep receiving calls and hang ups from an individual working for BellSouth AT&T in Texas at all hours of the day and night. When I answer the phone, they hang up. Every time I use *69, it would go back to one number that belongs to an unidentified female who answers with "Hello" if you call the number back but then says she's with AT&T. I asked her why she keeps calling me and hanging up but she never seems to have an explanation. She laughs and goes into an AT&T rant about their upcoming specials asking if I'm interested. I've asked her to stop calling me and she denies she ever did. She continues to harass my home phone number with the same outcome over and over. All AT&T has done is provide me with an email address that is evidently non-existent as I have tried to file my complaint on the AT&T and BellSouth websites but conveniently there isn't a place to easily do so that I've found.

In October of 2008, I suspended my second line with AT&T. The following month, I received a bill with excessive charges on the line that was supposed to be suspended. I called once again and the line was to be suspended. I was then charged $9.99 each month until the line hit the expiration date instead of paying the unbelievable cancellation fee. I was told that this action would not extend my contract. It did. The following month, I received a bill close to $800.00 due to international calls that never occurred.

My cellular can not received phone calls. This is second phone set they give me, I would like to terminate the phone, since I cannot received call some times. Phone message is late for a week.

I bought a phone from AT&T and was not happy about the services they kept attaching to the contract. I returned the phone within the 30 days period. I have the receipt from the post office where it was mailed back to them. They are trying to add a $175.00 early termination fee. I faxed over a copy of the receipt from the post office as proof and have been getting the run-around since. I get smart answers and no help when I request to speak to a supervisor about the situation. This is getting frustrating and I need some kind of intervention.

I phoned the company regarding a question about my cell phone. After helping me with that problem, the rep told me that I have an "older" AT&T Bundle plan and that she could update my service to include all the features I was currently receiving and that it would actually lower my monthly payments. I asked her how and why my payments would decrease and she could not explain it but insisted my bill would be about $5 less that what I was paying at the time. I asked this rep if she was sure that I would still receive all my present service and that my bill would not increase.

I have had wireless service with this company over 2 years with no service at my primary residence. I am tied to the wireless carrier by the Apple iPhone. I currently have 7,339 rollover minutes that I bought and paid for and I am unable to use because of the poor wireless service AT&T has provided over the last two years. I’ve spent $3,829.74 American dollars in service fees.

I wish to make a complaint about AT&T wireless phones. I've contacted them too many times prior to contract ending about canceling AT&T cell phone services when my contract ends. Our contract ended on February 27, 2010 and we paid that bill plus a supposedly final bill in March. I got names, dates, times, receipts and receipt notes about request for cancellations. Supervisors have lied too many times about taking care of this matter. We have a residential phone with AT&T since 1986 with the same number since that time.

So me and my husband walked into the local AT&T store around 6 pm tonight (03/16/2010), fully intending to buy two iPhones 32G tonight. We walked in. There were 3 guys, no customers, and no one helped us or even acknowledged us for the 10 minutes we were there. I suppose AT&T is doing swimmingly in this economy considering the fact that no one wanted our business. Oh, well, I suppose we'll be jumping ship to Verizon come the end of this month rather than to AT&T.

AT&T coverage maps show solid data coverage to my area. The truth is the signal is so marginal that we drop calls 10-20 times a day. My company supplies my cell phone so I have no option. My husband’s Sprint never drops calls working the exact spots I do. I lose connection while talking to my business customers and workmates. Aggravation is the issue!

I have a plan ( 3 cellphones) with AT&T since 2006. I pay around $185.00 per month, which I have no issue with. I have an iPhone, which has data plan i.e. internet,gps, etc. My wife's phone was up for an upgrade, and we went to our local store to purchase her a new cellphone. She only uses her phone to call people or text. She wanted the Samsung Jack, and spoke with Chris about this, and was told that she would "have to subscribe to a data plan (add internet) if she wanted to purchase that phone or any smart phone.

When I was due to pay my phone bill, I logged onto AT&T's site and was surprised that I had a $500 bill. My current rate plan is $95 unlimited nation minutes a month w/ rollover and includes unlimited text messages and a multi-media bundle.

Random collection letters for $32.89 cents. I have been with AT&T for 5 years. Never late, no notices. Paying close to $1000 monthly. Outrageous and stupid. Canceling AT&T and will never use any of their services.

I transferred my wireless service from T-Mobile to AT&T in Dec 08 but they let me use mobile cell phone. The cell phone is no longer working. AT&T told me to wait before they will issue me their own equipment. AT&T has been doing business using T-Mobile equipment since Dec 08.

After my mother passed in May 2008, I set up AT&T Wireless for my disabled sister to use. She notified me a couple of months after that she wasn't able to call me. Upon numerous attempts to contact AT&T, they finally told me that the bills had been going to my deceased mother’s address! Meanwhile, I couldn't allow my sister to be without phone contact so I set her up with AT&T Pay as you Go service and shipped the other cell phone back to wherever it came from, no one ever responded from AT&T and I never got a bill.

I recently moved to Hong Kong and made calls to Hong Kong related to the move. As it was in the middle of the moving, I saw the final bills later and it was almost $800. Even though it was making calls with Korea in the past, the charge was never higher than $150 per month. I asked AT&T to explain but they told us that it is the final bill and they won't be able to adjust the bill because my account was closed. It appears that they are utilizing the customer for the final bill who has the automatic wire transfer so that they charge such high fee and don't make adjustment as the account has been closed.

I called AT&T to order a Wireless internet box on February 18,2010. The young lady that I talked to told me that I should receive it within two to three days. When I didn't receive the box, I called back a couple of times after that. I did not get the internet box until March 3,2010. When I finally received the box, I called the billing department to talk to a service rep.

I was promised an AT&T Reward Card for signing on as a new customer (after 2 weeks of trying to get service, which is another story). It's now 5 months after that time and I have yet to receive the Reward Card. I've called every month, leaving messages with the customer service person who promised it. I have never received any return phone calls. Finally, I called a general 877 number and was told it was returned because of wrong address. Meanwhile, I've been getting phone bills, so obviously my address is correctly noted in their system (not only that, but I've received obnoxious reminder phone calls if my payment is 2 days late, there’s no shortage of staff in that department). They have horrible service. No one takes responsibility.

How long is my contract? She responded, "12 months with DirecTV and there is not a service agreement with AT&T." Is it cheaper to get regular receivers or DVR's? She answered, "it is the same monthly fee." How much is the bundle? She answered, "$69.94." Plus, she offered me free Starz and Showtime programing for 3 months. I asked her if I had to call to cancel these programs and she said no. All her answers were incorrect.

My husband's contract had run out and at the same time his Razor phone began to malfunction. As we are on a family plan and I am stuck with AT&T with my phone until July, we were waiting until August to switch to another provider. He went to our local AT&T store to replace his phone. He was given for a couple of days while he ordered a new phone, and still got locked into order another two-year contract for the both of us, thereby extending my contract as well. However, there was no alternative.

AT&T issues credits due to billing issues. The refused to refund my security deposit, claiming it was used to offset the charges in dispute. At no time did I authorize my Security Deposit's use, nor did they explain they were using it. They only claimed to have used it after I demanded its return.

My daughter's phone was water damaged so we gave her a Blackberry we bought in April of 2009 to use as a phone. Now in Feb AT&T tells us they can force us to have a monthly data plan. The data capability of all our phone numbers is turned off, so how can they do this? We bought the phone before they made this rule in Sept. 2009. This cost $30 per month which is $360 per year. and we were never asked. They just charged us with no approval from us. These are not in the TOS we agreed to when we got the plans renewed in April 09. The "contract " is supposed to be good for two years? I guess only I have to follow the two year commitment.

On 7/2/09, I had to relocate the cell phones from California to Texas. I was told that both phones were under my husband, however I signed a contract for my phone upon purchase. I was suppose to end my contract in two years of the initial purchase of my phone or upgrade. I was told at that time, I still had to wait until Oct 2009.

On January 31, 2010 I called and told AT&T to turn off a second cell phone that I had and to convert my remaining phone to a lower cost option. What happened was they delayed doing what I asked them to do until February 16, 2010. They said it was my regular date and they do not prorate. Sounds like a bag of excrement to me and that’s why I am complaining here. I lost about $175.00 for the ** that AT&T did. This is very wrong and there needs to be a big class action law suit put out against AT&T for this and any other provider that does this too, not just cell phone service providers. If they did it to me, they must be doing it to others.

To make a long story short, their phone plans are remarkably a rip off.

We noticed a charge for a monthly service on our phone bill that we did not want. So I called the national AT&T number and they said they would cancel it. I also texted the word cancel to the number provided. The next month it was still there. I called again and texted the word cancel again. The next month it was still there. They ended up crediting me the $9.99 charge fee for the previous three months.

I have an old plan with AT&T cell phone, a $39.99 with 400 minutes and 600 additional minutes. And they are doing everything to make me change my plan. They keep lying to me about upgrades. I even bought a new phone and sim card to upgrade, and they said they could not transfer my info from one sim's card to another without changing my plan.

I have bought a Samsung Eternity phone on October 17 2009. Recently, I tried adapting a bluetooth to it and it did not work. I tried hooking up the ear piece to it and it did not work. When I went to check with the AT&T store, they told me that this kind of phones were currently on recall because of the numerous complaints about the same problem. I contacted the AT&T customer service number and they told me that my phone must have been exposed to water or some kind of liquid material when I know it was not. They basically told me that the warranty did not cover for me to get another phone in replacement.

Cingular/AT&T has poor customer service. My service is constantly dropping calls and overall service is horrible. I recommended it to my three daughters during college and we have very poor service. We were locked into contract during merger of Cingular and AT&T. We had to upgrade on our phones which was quite costly. I sent back a headphone device and never received my ear bud headset #382237, on 07/06/09. Customer service number given through e-mail is no longer in service. Our family will be grateful to look elsewhere as soon as this lousy contract ends!

Most recently my phone has been disconnected for two days when I have paid the bill on time and early, although for some reason the original payment did not go through AT&T's system. After paying the full balance, as well as the full bill almost a month in advance, my phone is still disconnected and I have no idea why. For years, (I have been an unfortunate AT&T customer since 2003), I have had to call AT&T to remove ridiculous charges that I have not incurred and I am exhausted at having to constantly find time in my busy schedule to complain with customer service about outlandish bills. I just paid a $572 bill, which I am still not clear on why it was so high. I would say on average for a basic family plan for two people I have paid $200 monthly.

I filed a complaint approximately a month ago concerning a media package that the AT&T supervisor refused to take off because "policy" stated that the deadline was up even though my contract did not discuss a deadline. I followed up this formal complaint with an AT&T email on their customer service site and told them I filed a formal complaint against them. AT&T has taken the media package and fees off of this account as of the date of my first request. The matter has been resolved.

I switched to AT&T on 12/08 from Talk America phone company. For the past one year, my telephone bill averaged $68/month. On February 2010, I received a phone bill from AT&T in the amount of $200.84. This amount reflects the exact same service provided from AT&T for past one year. I spoke with Brad on 02/11/2010 and advised me the only option I have only if I sign a contract for minimum one year he will be able to maybe adjust the bill. I have not received any notice nor did I sign any documents agreeing to AT&T's terms and condition. I will greatly appreciate if Consumer Affairs look further into this matter. Thank you.

I got a cell phone from AT&T before they merged with Cingular, many years ago. Back then, I got a phone that was the latest in technology (they said) and the contract seemed pretty good, but the coverage was limited. Year after year, the coverage didn't get better even though they said it would. In the last two years, it's gotten worse.

I purchased a home phone and DSL on Jan 13, 2010. When I spoke to a representative about the promotion due, she told me that I am a valued customer because I have cell phone with them now. If I sign, I will get a good discount. She told me the total was $38.10. When I got the bill from AT&T it was not at that price. What was the due? Does the representative say what she wants to say?

AT&T is billing me $516.73 for termination fees when my contract expired in June of 2008 and I never renewed due to family and financial hardship. I asked to speak to someone in corporate but I was denied access. I explained my situation and the young lady refused to even give me her name. I have asked them to produce evidence that I accepted such commitment in writing or phone. She said they won't do that.

I purchased in iPhone on 12/31/09 from local AT&T store. The phone service was not working properly so I returned the phone on 1/11/10. The store employee told me to wait for a final bill from AT&T which she estimated would be $42.87. I never received a final bill, or any confirmation of a credit or cancellation of my service. I received several voicemails from AT&T trying to collect a balance due, but they never told me what my balance was. Finally, I had to call AT&T at which time they couldn't tell me my balance and said they would call me back.

On New Year's Eve 2009/New Years Day 2010, multiple duplicate text messages were sent/received incorrectly. 2 of my friends text messaged me once, each "Happy New Years." I received one of them seven times, and the other, four times. I'm certain there are other people like me who don't have unlimited messages. Therefore, I was charged 10 cents for each of those erroneous messages.

BellSouth let 3rd party bill me after I told BellSouth over and over thatIi did not give any one permisson to bill me 3rd party. My phone bill has been messed up for 3 months. Every month, I have to call BellSouth and address this matter. I had to get my phone number changed to unpublished number but somehow people are still getting my unpublished phone number without my permission.

There was a phone number I wanted to block on my cell phone. When I went to block the phone number, the action fried my SIM card. My cell phone can only dial 911 now. I'm stuck having to find a place that sells SIM cards for my type of cell phone and pay $25 for a new SIM card. Trying to block a phone number shouldn't fry the SIM card in cell phones. I have to go pay $25 for a new SIM card for my cell phone and find a place that sells SIM cards for my type of cell phone. The price is excessive for a little piece of plastic with a microchip in it and for having to track one down.

The reception on my IPhone 3G is horrible. I have 4 or 5 bars most always, but I can only hear every other word when I'm speaking to people and it doesn't matter who it is or where they (or I) are located. Sometimes the call just drops and I loose the call totally. I've been dealing with in for about 6 weeks hoping the cell towers will improve, but it's getting worse and more frustrating every day. I cannot carry on a conversation with anyone without have some problem with reception. What's the deal?

I went to the AT&T store again, and was advised the phone was fixed for now, and to call the warranty department, since there is a problem with the phone. I called the warranty department, and was informed they would send me a refurbished phone. I advised that I would not be satisfied with a refurbished phone, since I paid full price for the new phone. I offered to accept the refurbished phone in exchange for the difference between a new phone and a refurbished phone, however they were unwilling. I also offered to keep the defective phone, if they would honor the previous contract singed in January 2008. They saw that solution also unfit.

Unauthorized funds were withdrawn from my personal checking account by AT&T Wireless. "This is a system error, and it happens a lot," said the AT&T customer support person (translation, they steal money from individuals daily). It's been three weeks, and although they recognize immediately that yes, the funds were withdrawn, they said they needed a faxed statement from my bank (which they've received a week ago), in order to begin the process of putting my stolen/unauthorized funds back into my account. The damages incurred were:

I have had to pay over $400 three or four months in a row due to them saying that I had five lines when I only had four and I get hit with over $200 - $300 phone bills every month. Now, this month I had to threaten them with a lawsuit before they would even consider lowering my bill. And they also tried to charge me $18 fee to buy a refurbished phone. I have tried several times to have the phones turned off but they said I would have to pay $175 per line. And when you get another phone, you send the mail in rebate and you never get the rebate and they don't want to refund any money back that you pay over do to their mistakes.

I have not been able to use my phone because I have no service. I had called them and was told to go to a blackberry 8310 and that someone would call me on Monday and no one did. I called and conveniently, there were no notes and they won't do anything, I can pay out of pocket. I should not have to. I was never able to pick out my phones from the beginning. If they expect me to pay a bill, I expect to have service. After being on the phone for 5 hrs on 1-25 and 2 hrs on 1-26 I have gotten nowhere. I am highly ticked!

I had been with Centennial over a year, was never late, always on time, and in good standing over a year. I understand they were bought out by AT&T, but my good standing with Centennial does not matter and I'm looking at a $500 deposit to switch to AT&T. This is ridiculous that it doesn't matter. I don't have AT&T home service and Internet because it’s a joke and so is their cell service. I will pay a down payment for a cell phone, but it won’t be to get an AT&T cell service.

I bought AT&T phone 2 month back. The local store forced/pressured/convinced me to get tethering plan. They said Microsoft employee only need to pay $3 extra over data plan ($33.11 in total). It is a special offer for Microsoft employee. It will be foolish not to have this. I asked him to write it down. The person wrote it on my contract (by hand). I was told it will get adjusted in bill.

In December 2009, I contacted AT&T regarding suspending my domestic coverage while I was in Argentina for a month. I also asked to have my telephone forwarded to my office. I was told this would happen and they suggested I purchase an international package for $24.99. Upon my return, I received a bill for $144, when my normal monthly payment is $90. AT&T did not implement the call forwarding and charged me for both domestic and international service. Their records did not show any international service usage.

In July 2008, I switched my family’s plan from Cellular One to the now AT&T. We went into our local store on West 26th Street in Erie, PA. We followed the instructions to do so, given to us by the employee of AT&T. We had 3 phone lines. One of those we wanted to make to take down to a lower plan, which we were told, would be $20.00 a month.

On Friday, January 14, 2010, my daughter ordered a refurbished 8 GB iPhone through our AT&T account online at AT&T.com for $19.99. That morning, we received a confirmation e-mail saying that we had been charged for two iPhones and two additional lines. This was a mistake. We did not order two phones/lines, we only wanted one phone and one additional line. We called AT&T to fix this, explained that we only wanted one phone and one additional line. The woman on the phone said that it was fixed. We asked again to verify that we were receiving only one iPhone and she said yes. We thanked her, and that was it.

My fiance and I signed a two year contract with AT&T Wireless back in October of 2008. On Friday, January the 15th, we had lost all use of our cell phones while in our home or anywhere within 1 mile of our home. We had always had good reception and service in our hometown. Amy and I have been unhappy with the overall service of AT&T for sometime and regretted signing that 2-year contract within a month of doing so. Then the no service hit on 1-15-10, which we figured there was a glitch somewhere and it would be fixed later that day or evening. As of Monday afternoon, we still were unable to use our phones. We have no land line phone so we obviously very much so need our cell phones.

I am sick and tired of paying for cellular service that I can't seem to get from AT&T! Frequently the service has been poor at best! Yesterday, 01-17-2010, I lost all signal strength rendering my phone useless. I called customer service at AT&T who put me on to tech support. I was told to take my sim card out of my phone, wipe it off and reinstall it, power the phone up again and check the signal strength. There was none! Then I was told to put the sim card into another phone which I did, still no signal. I was told that the tower for zip code 79095 is only about 300 yards from my apartment. I should have great signal strength! The tech support directed me to go to an AT&T store and get a new sim card.

My son bought a BlackBerry phone as an upgrade in August 2009. I was with him at the time, since I am the account holder on our family plan. I allowed him to get the media package for $30 at that time, with the knowledge that we would cancel it at some point (the media package is not required for his BlackBerry). I called AT&T today, January 17, to remove that option on his phone. The first customer service representative told me that she could not removed the $30 media package on his phone, because we had to remove it by October 31. I asked her if there was a physical difference between October 31 and November 1, making it where this could not take place. She stated that it was a "contractual difference that had to take place before that time".

On January 9th, my wife went into the AT&T store to make a payment. Our phones had been suspended because of late payment, which I’m guilty of, we have been hit by this economy pretty bad and are struggling to get back on our feet. I have been late on several occasions in 2009, but would normally go into the store, make a payment, no complaints about the $35 fee for getting phones turned back on. Well, when my wife went in and talked with a sales representative (Kattie), she looked up our account and told my wife that a minimum payment of $210 was needed.

On 12/04/09, I had problems with my 2G so I had it replaced. When I received my new phone, I called AT&T because I wanted to see if I could sell and buy the new 3GS. The lady I spoke told me no problem, that I had an upgrade available and it would cost 200.00 dollars to upgrade to a 3GS. The problem began when I went to the store. I requested the 3GS as an upgrade and they looked at their computers and noticed I did not have an upgrade available and it would cost me $400.00. I was upset because I drove a long way to get to the store. I called AT&T and they saw their notes and acknowledged that I was given the wrong information. Being out of phone due to the improper information given by them, I asked to speak to a supervisor. I spoke to her a month ago so I don't remember her name, but she told me that she couldn't help me through the Apple phone because they had strict rules but would be able to give me 200 dollar credit.

I was in the hospital, had surgery, and am still going to therapy to walk. I was late on my cell phone bill to AT &T. Then I called and paid my bill in full. Then I was told I would now have to pay a $300 deposit or a cancellation fee if I did not want their service. I do not think this is fair or called for, and I cannot pay a $300 deposit, especially for no reason.

We started a new contract in January 09. By August 09 my son’s phone went defective. Warranty replaced it with a refurbished phone. I wanted a new one but they said they didn't do that. Since then I have replaced the phone 6 or 7 times. Each time it gets harder and harder to do. The last time they were going to charge me but I took it to the store and had them call and I was not charged. This time they charged me $210.00 for a refurbished phone that was $149.00 new. I have insurance and that is only $50.00. They say it is our fault the phone fell apart in 6 or 8 weeks that we had it. There is no water damage, no scratches, and no dents.

AT&T's new policy that if you have service with them and your phone is capable of internet access (PDA's), you are required to have a $30.00/month data plan whether you want/need it or not. Phones that are not capable of access are not required. This applies to phones tied to a contract or purchased outright without contractual obligation.

I am so angry that by owning a Blackberry phone I have to pay a $30.00 per month data charge. Is this legal?

I have so many roll over minutes that I will never use. I contacted the company that I use, AT&T, and asked if I could donate my unused rollover minutes to overseas US service men and/or their families. I was told "no". I pay for these minutes every month and every month, the time I pay for additional minutes and rollover minutes disappear. I know of no other company who is paid for a product that will not let you control your own product. I have written many letters and would like help on a larger scale to help support the effort to be able to donate minutes to those who protect our country and its citizens. Can you help me?

AT&T Wireless sold me a lemon used phone (LG Neon) with a scramble image issue on the screen from the start. This was a drop off package from the AT&T that left outside my house. When I got home, open the box and found the scramble image issue when I power up the phone. I didn't call in because I was able to fix the issue by removing the battery and put it back in.

AT&T made me a victim of identity fraud by allowing 3 iPhones accounts to be opened under my name. I realized this fraud when I got a bill for over $900. I have been a client for close to 2 years and trusted their business. When I contacted them to complain about this "unknown account," they treated me like I was the criminal and demanded from me a police report and a fraud affidavit in order to remove charges and close the "fraudulent account."

I had AT&T for over 8 years and my service was cancelled by the company because they say I don't pass their credit check. Now, it seems to me that since I've been a loyal customer who has given/paid them thousands of dollars (literally) for my cell phone service that they should not, after 8 years, do a credit check and cancel my service. My cell phone number was on hundreds of printed business cards and listed on many websites due to my work. I feel very betrayed and cannot believe this has happened.

I purchased a phone through their online website. I decided I didn't want to keep it, so the invoice that came with the phone stated to send the phone back in the original box and there was a return label to be used. I went ahead and shipped it back within the 30-day return policy. After a week, I noticed the phone was still on my account, so I called them and after 45 minutes of being on the phone with them and speaking to several people, I was told that it takes up to 30 days to show up and as soon as it does they would remove the phone from my account and cancel that line.

This store has a sign in the window that says "Voted Best Place in Philly to buy an iPhone". Wrong. I've been craving for an iPhone forever and when my contract with Verizon ended two months ago, I finally sent my assistant out with my credit card to get one. I love the phone but I dropped it recently and the screen shattered. You can't buy insurance on iPhones. That should have been a giveaway right from the start.

I have an unacceptable amount of dropped/failed calls and if I leave AT&T, I will be forced to pay a $150 early termination fee and I will be out the $300 for my iPhone 3GS. I currently pay $40 a month for phone service not counting the additional cost for data and text messaging ($60) and I feel AT&T should reimburse me for the portion of the services that I am not able to use.

I was asking to close my account and receive a refund on my remaining balance of GoPhone minutes and was told they would not give me a refund but basically would steal my balance once I stopped using the phone. When I asked to speak with a supervisor, I was hung up on. I have a $60+ balance that I would like to be refunded before February 2nd when they would expire.

I set up auto pay and renewal for my pay-as-you-go account online, then every month when this auto pay is to occur AT&T disrupts my service. I have to call customer service and they pass me around from rep to rep wasting up to an hour of my work time only to have to give them my debit card and information again. I am frustrated with this going on every month and then the supervisor talks to me like I don't matter and neither does my business. Without me, the consumer, these companies would not be. My problem, which is their problem, should have been resolved months ago. Instead I have to go through it again or my service with be disrupted once again. There is nothing convenient about the pay-as-you-go and the cusstomer service department needs to have a refresher class to better serve the customer.

My wife and I had contracted with Cingular Service as the provider on both of our wireless telephones. We have had the same phone numbers for many years. AT&T took them over and we have been getting 50% dropped calls and/or our callers are getting recordings that "we were not taking calls right now" or just did not ring to the cell. Lately, we get every other call dropped. AT&T's rude answer after repeated complaint calls was to go to another provider. That they didn't know what was wrong or why we were having the problem, but in 2 to 3 months, it could get fixed. Can you believe that? They need to be pulled onto the carpet and explain what they are really doing and owe it to every one that they have done this an apology and fix the problem. I bet the AT&T Wireless stockholders would just love to know why AT&T was telling its loyal customers to go to their competitors.

No cell service at Mount Saint Mary's College on Chalon. I am unable to make or receive calls 95% of the time. It’s a waste of money. I am out of touch or have to use someone else's cell phone w/ another provider.

I changed my plan the last few days. In Nov. 2009, I found out about a new plan that was more affordable. I had bought a new phone on my own and I wanted no contracts. I had been with AT&T for a couple of years and was paying for 3 accounts at one time, all debited from my account. I never had a problem until now. I was told by an AT&T rep that all I had to do was dial 611 to add this new package but couldn't. I talked to 3 different online reps getting different information each time. After two days, it was clear that I wasn't getting anywhere, so I went directly to a store where the rep said that I could have done it over the phone!

I got 2 lines through AT&T on a family plan for my mother and me back in September. I was lied to from the start over the monthly cost of the bill which was over $100 more than what was previously estimated and that was on top of the activation charges. After I paid that bill, my payments have been where they're supposed to be until the past 2 months. I added a 3rd line due to canceling my father's Sprint account and adding him onto this line to save money. My bill is supposed to be $160 a month for the 3 lines with unlimited family data and internet. My bill for the month of December is almost $300 for supposed internet charges on my new line which is supposed to be covered under the family data plan. I contacted AT&T on December 5th to find out what was going on and they supposedly had to roll back the family data plan to cover those charges, because when the line was originally added, the data plan wasn't carried over for some weird reason.

This pertains to the early termination of a cell phone contract (4 cellphone lines) with AT&T Wireless (12/21/08) after repeated and documented complaints of poor coverage/service. AT&T, at the time, advertised “More bars everywhere.” After repeated dropped calls (including to my mother who died within 3 weeks of coverage and my son who had been hospitalized), I notified AT&T that I was terminating service and moving to Verizon. 2 of the lines had cleared the 2 year contract limit. The 2 others were within 4-6 months of doing so. I contend that I only should have been charged pro rata termination fees at most on the contractually covered lines given that I was leaving the contract for reasons of repeated AT&T nonperformance. AT&T billed me for an additional month of coverage and for full termination fees ($175/phone) on 2 lines for total charges of ~$670 rather than what should have been.

I was an AT&T customer for 1 1/2 yrs. Over the past 6 months, I dropped multiple phone calls/day. This happened all over the western US. I called several times to complain and troubleshoot the problem. My last phone call to them ended with a lady telling me that it was a network coverage problem, not my phone. She offered to transfer me to the cancellation department. I said that I wanted to have my number ported first, so I don't lose it. After switching to Verizon and speaking with AT&T, I was given a $120 cancellation charge. They said they have no record of any dropped calls, only "short" calls and they refused to waive the cancellation fee. This was after 16 months of bills over $200/month.

I called AT&T Wireless on December 5, 2008 to get cell phones. I asked for two new phones. I got the Nokia 6085. From the first month we had them, we had trouble to the point where we had to have another phone sent to replace one that was defective. We were told we could not get new phones back, that they would have to be refurbished. So we got the phone. Then a month later, the battery had to be replaced. 4 months after that, both batteries for both phones had to be replaced, and when we called and talked to Warranty, they said they could not send them out because they no longer had them and that they wouldn’t get any in because they were obsolete. Then I got told by Warranty themselves that the phones I originally got were not new to begin with, that they were repackaged. So then Warranty told me to talk to customer service as far as getting an early upgrade, so I was transferred to several people. I was even transferred to cancellations.

I have spent 5 of the last 10 weeks in New Hampshire (2 for my brother's funeral and 3 for Christmas vacation). I live in San Diego, California. I have no cell service in either New Hampshire nor Massachusetts, although everyone else (they have Verizon) does! I called AT&T and was told "You have great coverage in your home area, so there is nothing we can do for you. You can cancel your contract for a $150 fee, which we cannot waive because you have great coverage in your home area!" The problem is, I am not in my home area! I travel a lot for work and service is spotty at best! I want out of my contract because I am tired of paying for service that I do not get, incoming or outgoing! I have been a customer since 2001 and the service is steadily getting worse!

AT&T is selling the wireless internet connections for $60 per month with the promise that they are the best. These wireless cards/USB drives never work and you cannot come out of the situation as they make you sign the contract and behave like we, as consumers, can never take time to come behind them as we are small as individuals.

I left Comcast because of poor and unstable service - I went to AT&T and got a "Bundled" service (Phone, Internet and DirecTV). First, I called and was sold a service that wasn't even established at the time but they took my money anyway. Then I was promised it was going to be setup on a certain day. Guess what? The service didn't exist at the time and, of course, there was no service to establish service. I was put off for another month and was finally told I was going to get service.

We are being charged with the unwanted incoming text, even if we told AT&T to block it. Please stop this unfair business practice. This is not right. They are collecting millions of dollar from poor people like me. I just want a simple phone. We are punished with a termination fee if we discontinue using their service.

I went to AT&T on December 14th 2009 to upgrade my phone to get an iPhone 3GS. I paid full price for it. They gave me a used one. 2 days later, I went to the other AT&T store in my area to exchange it for the item I paid for. They gave me another used iPhone. I called the store I gotten it at originally and told her I wanted to return it under customer remorse, and Kimberli told me I couldn't get my money back for 10 days because I used a check as partial payment. They have been trying to screw me over many times. I want my money back and I feel they need to reimburse me for time lost and gas for the vehicle. I am angry that I went in good faith and got used junk when I paid for them new.

AT&T lies about its coverage area, services and features. AT&T Family Map feature does not work most of the time. Calls are lost and internet service is spotty at best. I've invested over $700 on equipment plus $165 a month for horrible service and I am now locked in to a useless 2-year contract. They should be heavily fined for lying to the public.

Dealing with AT&T has been a nightmare from literally the day of purchase. I purchased my phone/plan online. I was told when I telephoned to activate, that the phone I wanted was not available online but that they would send me a phone, note the account. They also said to take it to a store and exchange it. It had to be a corporate store, which is a significant drive for me from home. They gave me just two options, both about 55-60 miles from my place of work. And I work 80 hours a week (no kidding). So it is hard to get to a store. I had three days off from May to Nov. this year. One specifically taken to deal with an AT&T issue. I asked for the phone to simply be shipped, but I was told I had to go to the store.

On December 5, 2009, I went into the AT&T Wireless store to look for a new phone for my fiance and to add a line and become a family plan for both of us. Isaiah was the one helping us out. I told him what we were looking for. My fiance was going to switch his service, so we can have the same carrier and one bill. He gave me the pricing list for how much the family plan would be and started to show us phones after what we told him what we were looking for. I told him we wanted his phone to be like the phone he had currently - a keyboard, unlimited internet, unlimited texting. He showed us a few phones and told us that to the $119.99 family plan, which included 1400 shared minutes and unlimiting texting, we would have to add $30 for the unlimited internet. He also marked the brochure he handed us originally with all the pricing. Next to the $119.99, he wrote in +30 to represent the $30 additional for unlimited internet. We wanted to discuss the pricing to make sure it was a price we could manage and said we would come back.

While there are few companies anywhere that can survive while indifferently shrugging its corporate shoulders at the needs or desires of its customers, AT&T continues to find ways to grow and prosper despite leaving tidal waves of disenchantment in its wake. They give the world an awful lot to not like. Still, indifference is one thing, but it’s quite another to embrace a corporate tactic of foisting open disdain on customers. I’ve been on the receiving end of just such a tactic. I’ve never had the misfortune or desperation to have to engage AT&T for wireless services, but I’m in an area where there are scant few options for landline service.

I have been an AT&T customer since AT&T bought out Cingular Wireless. Within the past few months, I have noticed that service in our home is limited or none. We would only get “hot spots”. We would have to go to a window or door wherever we could get two bars at least. We have complained several times about this and have been told that the towers in our area were being worked on. About one week ago, the phone got so bad where other people said my voice sounds digitized, it was going in and out. If I left a voice mail, essentially no one could understand it fully or would just pick up bits and pieces.

I canceled my services 06/09 and I am still receiving a bill. All the representatives are rude and unhelpful. They are all unwilling to transfer me to a manager or supervisor to resolve the issue. I get transferred to several departments with no resolution. They put me on hold for lengthy amounts of time and I still get a bill the very next month.

I have been an AT&T customer for years. Last year we purchased iPhones with two-year contract from AT&T. The service was okay in Hunstville, AL. We moved to California and the service was bearable but when we moved to Mount Pleasant, SC, the nightmare started. We have absolutely no service at work (Navy base) and barely any service at home in Mount Pleasant. I spoke to AT&T for hours to try to resolve the problem. My job required me to have a cellular service so I ended up getting a separate service elsewhere.

I purchased a phone on Nov. 27, 2009 from the AT&T store (from the above address). The problem with the phone is that to charge, it only works 1 out of 10 times. On Dec. 13, 2009, I spoke to Mrs. ** and explained the situation. Her response was that she could give me a new phone out of courtesy with a 10 percent restocking fee. I had to reorder a replacement phone with a charge of $630 placed against my credit card until the company receives the phone back to AT&T. I don't think the customer should suffer the consequences due to lack of service.

On December 02, 2009, I've requested to cancel my service with AT&T which work very badly, if at all. I called customer service at 1800-288-2020. I paid the amount of $188.75 and requested to cancel my service. The representative told me she would do it. However, I've never had a cancellation letter and on Dec. 12, 2009, I've received another letter with a charge of $88.36. I don't know what to do. Please help. AT&T will charge endlessly, and there's no one to turn to.

I was told that I had to sign up for a two-year contract to maintain my AT&T number - I already had a BlackBerry. This occurred in late February 2009. On December 12, 2009, my BlackBerry died and I went to an AT&T store and they told me that I should have never been on a contract if I had my own equipment. In other words, the crooks at AT&T store lied to me to get me to sign a contract. Or, should I call them pond scum?

AT&T website advertises free overnight shipping for online orders on mobile phones. I ordered a phone online and the phone was shipped priority mail. When I called customer service, they said they don't offer overnight shipping. It is on the website and my receipt. When I purchased the phone, I was told I could only ship it to my billing address. I wanted to ship it to my son away at school. I figured if it's shipped overnight, I could then ship it to him. It's been five days and no phone. I had to go out and purchase another phone and lost the phone number AT&T imported from my old phone. Now I have to use a new phone number and have not had cell phone service for over 5 days.

My cell phone cannot make and receive calls.

My Gophone minutes were set to expire on Dec 17, 2009. While it was fresh on my mind, I added $25 to the account, which was good for 90 days. The Gophone people made my new expiration for March 8, 2010. I lost 9 days. It should have added the 90 days to my already good date of Dec 17, making the new date March 17, 2010. This is a day-to-day phone plan. AT&T just shaved 9 days off my already paid for acct. What if they do this to everyone with a Gophone? I know Obama said change, but I’m sure he didn’t mean for big companies to take advantage of their consumers. This is fraud and theft to the consumer.

I cancelled my cell phone service with AT&T Wireless in November 2009. Bad service, very bad customer service made my decision for me. They told me I had an excellent payment history for six months! I have written six emails requesting my $750 deposit. They tell me it will be three months before I may see it again. I am very upset they won't give me a date when it will arrive back. It took them less than five minutes to pull that big deposit from my bank and tell me it may take up to three months to return it! That's nuts!

I live in Glendale, California which is about 7 miles north of Los Angeles, CA. My AT&T cellular service is worse than any other company I've ever used, the calls dropping, 3G data service cuts out about 75% of the time. I used to have T-Mobile for about 9 years and don't recall calling them more than 10 times during that period. I have been with AT&T since February 2009. During such period of 10 month, I've called AT&T for over billing issues, call dropping issues and Internet problems at least 7-8 times a month. They have yet to fix the 3G issue and call dropping issue.

I changed from Bell South Dial-Up internet on 5/3/06 to Road Runner from Bright House. I called them to stop the dial up service. We changed our complete phone service to Bright House on Oct. 14, 2009. While going over AT&T's last bill, I found out that they had never stopped the dial up service and I have been charged for it since 5/3/06. I think that they should reimburse me for some of this payment. I can't seem to get an answer about these charges. They told me to email Dispute.mailbox @Bellsouth.com. But I can't find that email address on my search engine.

There were too many dropped and failed calls, as many as 5 during one phone call. I called AT&T and after 30 minutes, they told me it was my phone. Of course my phone was just replaced under warranty and they don't extend the warranty to the new phone so I would have to buy a new phone. Problem is everyone in my office is having this problem as well. So I know it was not the phone. I'm tired of wasting time on the phone with AT&T customer service, tech support, etc. They offer apologies and excuses but can't do anything for me to get a decent wireless service in San Antonio, Texas. They also won't let me out of my contract (to take my number elsewhere) unless I pay a penalty.

I have complained to AT&T Wireless on multiple occasions that my phone does not work in my Manhattan (New York City) apartment. The phone rarely works in Manhattan but will not ring in my home when my phone is dialed. I use my phone for business and I am placed at a considerable competitive disadvantage due to the fact that my phone rarely works in my home. AT&T suggested that I purchase a newer model phone that will help solve the problem. They did not tell me that my contract would be reset by doing so. Now I have another phone that doesn't work and a new 2-year contract. I would like them to cancel my service and allow me to port my number with no charge to me.

The contract for my cell phone ends in January 2010. It's in my now ex-husband's name. Recently, I've started paying for my own charges and the account has never been in arrears. AT&T has been hassling me about renewing the contract, and they have now - for the second time and again without notification - disconnected my service, even though I have no outstanding fees. The first time I called, they were very apologetic and claimed that although, they needed me to take over the account ASAP (although I have until January of 2010 to do so), and they reinstated service right away. Now, apparently because I haven't made up my mind soon enough to renew the contract, AT&T again has disconnected service. I need my phone for work purposes and cannot understand that they can just disconnect me for the sake of intimidating me to renew the contract. It's just plain wrong. Thank you.

I purchased two phones with a new two-year contract and paid $259.98 for the phones. This was the discounted price because of the new contract but I was taxed on the new phone price at $559.98. That's a $300 difference that I was taxed on and seems quite unfair and illegal. My understanding of sales taxes is that a person is only charged on the amount paid. Also the AT&T advertising is less than honest. They advertise the price of a phone as one thing, then tell you that that price is only after a rebate that will take between ten and fifteen weeks to receive. On top of all this, AT&T charges unnecessary processing fees for every move they make. My wife and I both felt like we were taken advantage of by AT&T and their attitude is, "if you don't like it, go somewhere else." Longevity as a customer means nothing to them.

AT&T continuously charges me for Internet usage although I am not using the Internet. During the first month, we thought this was just a fluke and carefully monitored our cellphones (did not let friends touch them). When we called and asked on the second month, they were unable to tell us when the charges occurred, what websites were visited, etc. We asked them if there was any way to verify these charges and they just said no.

I have tried to order a new phone twice now. The first time, I waited a week and it never came. I tried to track it on the internet and it wouldn't show up. So I called them and had to reorder it again. I checked on the internet this time and it still was showing no order, so I called them back again. The lady there told me that the phone had been shipped out, the order had gone through. That was Friday afternoon. Today Monday, I got an email that my order was cancelled? This is ridiculous and I have had an account with them for over 2 years. I think I am owed some kind of compensation here or something. This is just ridiculous!

My husband's Motorola Tundra was in his pocket. The phone started to burn him while it was in his pocket. There were no incoming calls. He immediately removed his phone and set it down for about thirty minutes. He tried to power the phone up but to no avail. I called AT&T to exchange the phone since it was only about eight months old. I was told by the warranty exchange department that if there were any liquid damage, the warranty would be void. Upon looking at the litmus indicator, I noticed there were pink speckles. I did not want to pay for a phone that was obviously defective and not abused by my husband. Therefore, I called AT&T again and explained again that the Tundra was not exposed to water.

My family and I went into the store on Sept. 13th to look at lowering our monthly bill. We first encountered a very rude salesperson who basically didn't have time for us. We then were introduced to a new person who was very nice. He further instructed us to upgrade to the iPhone and our monthly bill will drop under $200 a month. So we decided to do it. Why not? It sounded too good to be true (our mistake). Well, we got our first bill and it is a lot higher, so we called the 800 service number and were instructed to go back to the store and try to resolve it there. So I went in and spoke with the asst. manager. He basically told me that there was no way my monthly bill was going to be under $200 a month. He asked me to come back when the salesperson was scheduled to be there. I came back as instructed and of course, neither party was there. Nobody wants to help me at the store. They basically run away from me. Is there anything that can be done about this?

I have been a loyal AT&T customer for almost five years. I have four mobile phones with them. We always pay on time and never call to complain about poor coverage or dropped calls. I am one of those self-sufficient customers that troubleshoots and takes care of issues on her own. Oh, did I mention I also work for AT&T? However, I do not have an employee plan and they do not give us anything for free. I am a 100% regular paying customer. So when I call into customer care, I expect to be treated with respect. I want them to make me feel like they appreciate me. It is not that hard to show you care, show empathy and take ownership. This was not done when I spoke with a rep from business care. I asked her to remove my $18 upgrade fee as the previous rep I spoke with last month suggested I call back when the charge appeared on my bill.

BellSouth aka AT&T is the worst and most dishonest company out there. Go with someone, anyone but them. Their customer service is awful. You can never get a hold of someone, unless you want to make a day of it and even when you do, your problems will remain unresolved or your problem will be resolved for a few days. Then it is right back to calling them again. They break their promises. Their DSL service is pretty much useless. A rep got my credit card number to make a payment and swore they would not charge it without my permission again. Then they started automatically taking payments out without my consent! Luckily my credit card expired shortly after. Then they couldn't get a payment because of this, but they would not send me a bill.

Their advertising claims they are the "world’s fastest 3G Network". I get frequent outages and also very slow service when using my Blackberry browser in comparison to other cell phone providers. I have done comparisons with the same cell phone device on other networks and they are much more reliable and the speed is better. How can AT&T claim they are the "world’s fastest 3g network"? It’s simply not true and it does not take a rocket scientist to figure it out.

I was with Cingular for years without a problem. I had to update my plan with AT&T. This plan took x amt. of dollars out of my checking every month which accumulated in a bank of sort. When I purchased the plan, the service guy only told me what I wanted to hear, no mention of taking my money if I didn't use it in a certain amount of time. I had no idea, or I would not have allowed an accumulation of money (I am not accustomed to giving away money). I assumed (yeah, I know) that when I reached the max, they would quit taking out my monthly money, and let me use out my minutes. Wrong, they turned off my service and took the $250 in my account plus the phone I have can only be activated by them, so I am out for that also. Wow, I know I am small beans to them, but what a way to treat customers (especially paying ones). I have never been treated like this by any company. I have tried to send letters to AT&T corporate headquarters, only to have them returned. I don't blame them, if I were some fat cat business exe. taking people's money without providing a service. I wouldn't care too much what they had to say either. Enjoy, AT&T, you and any affiliation of yours has seen my last dollar. And I will be sure to mention this to anyone who will listen.

In August 2009, my son went to India. He took his cell phone. He used his cellphone to call us in Chicago and in August, I called AT&T and asked a representative what would be the roaming charges if a cell phone was used in India. She told me that it could be expensive and depending on how it is used and it could go up to thousands of dollars. Then she suggested to me if I sign up for an international roaming, it would cost me $119.99 per month and I don't have to pay after that. So I signed up and in September, I received a bill for $1387.03. I called AT&T and the representative connected me to the international department and I explained to them everything and the representative told me that he would send the complaint to the resolution department and they would contact you. Three weeks passed, no one called me and again, I called AT&T and a representative named Jorge ** spoke to me and said he could give $250 and I told him that was not fair.

AT&T keeps adding a small charge each month for data access. I do not subscribe or use any data services, but there are two buttons on the Samsung SGH-A837 cell phone that automatically connect to the internet when depressed. One of these buttons serves the okay purpose when in an application or menu, but when at rest it goes direct to AT&T internet. The other button is between the options button and the talk button and connects directly to AT&T GPS whether you have subscribed to that service or not. Accidentally pressing one of these buttons apparently triggers a minimum data access charge. AT&T says there is no way to disable these actions. There is an option to "opt out" of data access altogether, but that will disallow all picture or video attachments to text messages; those attachments are allowed with text messages (which I subscribe to) normally, but not after I "opt out.” If there is no way to disable accidental access to data access services from the phone, or opt out only for internet access, AT&T should not charge for these "no data transmitted" data connections.

I signed up for AT&T mobile service in January 2009. I immediately had problems with the order I placed. Then I began having problems with the phone and receiving/sending text messaging. I contacted customer service numerous times and most did not result in the correction of the problem. I would then contact the BBB and speak to Marquez **. He was not helpful and often argumentative. I eventually had to go to the warranty office and have my phone replaced in May 2009. I then used Assurant Insurance in July 2009 and received another phone. AT&T claims the problems I had were with my mobile device.

I have been a loyal AT&T Wireless residential customer in good standing for 10 years (2 with you and 8 with Cingular who you acquired). I am no longer a customer and based on the lack of high quality customer service, I will never resume service with AT&T Wireless again. In May of this year, I moved from Pennsylvania to Arizona in an area that AT&T claims to provide moderate coverage. When we arrived, I could not receive any calls in my home and many calls were dropped repeatedly. For two months, I tried making it work, drove 3 blocks from my home to make or receive calls and check voicemails. This was very inconvenient and costly to my business and reputation.

I got a bill today from AT&T for $50.75. The phone was my brother's. He died in April. He had automatic billing until I ended it. I had called and let them know that the account was to be closed. Last month I got a bill for $102.37 which I paid, figuring it was the last bill. I called them and told them that the account was closed. The service rep TJ and then the manager Chris ** told me they had no record of the account being closed. I told them that I had. I offered to send them a death certificate to prove that my brother had died, but I was told they didn't need that. So I asked for a refund of the $102.37. They told me they wouldn't send me the full amount, only $50.37 and that I was lucky to get that as they didn't have to do that. They then told me the phone was used for 4 minutes last month or the one before. The phone is in a box of my brother's things and was not used. They don't have a record of the cancelation, but they do have a record of the phone being used. Mr. ** said he was not authorized to do anymore. Take it or leave it - too big to fail.

I applied for rebate, filling out the form as instructed by the salesperson but received a notice that they needed more info - copy of barcode on the box that the phone came in. I had already thrown it out so I lose out on the rebate. AT&T will lose out on me as a repeat customer for sure!

I was charged $500 in roaming charges. I was informed I had an old Cingular plan that limited my coverage area and that they would credit the roaming charges if I changed my plan to a more expensive AT&T plan. I asked what my coverage area is and no one has been able to give me an answer. One rep told me it was only within my borough. One rep sent me a map that went to Virginia and another rep told me it went to NJ. No one knows what my coverage area is, so how am I being charged for roaming? I have spent hours speaking to numerous reps and going to the AT&T store. Most of the roaming charges have been credited but I am left with $75 and no idea what my coverage area is.

I have been with AT&T for a good many years and I had two lines at first. Just about between four and six months ago, I added two more lines to my bill then everything went wrong. The phones I got for my two grandchildren have not work at all like they were supposed to work. My grandson had his phone replaced at least three times and my granddaughter had at least three phones replaced so far. Now, she laid her phone down and heard a cracking sound. She looked to find that the face on her phone has a big crack in it. She called AT&T about it as she had the new phone only about two months. They said that because it has a crack, it is out of warranty when it is no fault of hers.

On September 5, 2009, my rate plan was the $39.99 rate plan and my messaging plan was the 1000 text messages for $9.99. So on Saturday, October 3, 2009, I changed my rate plan to a lower price which was $29.99 and my text messages to 200 for $4.99, thinking that it would change before Monday. On Monday, October 5, 2009, I got a text saying that I was still on the $39.99 rate plan and they had withdrawn $55.27 out of my bank account, so I called and asked them about that the same day. They told me I couldn't change my rate plan and text messages until next month. So as I began to talk on my phone, I realized that I didn't have nights and week that came with my $39.99 rate plan that I have already and I didn't have texting at all. I was informed that they had deleted that. I got charged 20 cents every time I sent a text when it supposed to be free because I paid for it. I have been talking to people from AT&T for four days now and still they haven't made an effort to correct their mistake. Oh, did I tell you they put me on the $29.99 plan when I have not paid for that yet and they are asking for more money?

I'm a State employee of NC (Community College System), and I was told that my wireless company AT&T would give me up to a 15% discount in my bill just for being a State worker, and under the so- called FAN # **, so I did that, and for my next bill they applied $7.50 as discount for that, but at the same time they charged me a "Sponsorship Fee" of $36. Can you believe that? I called several times to customer service and they said that's all and there is nothing else to do. If they are going to give something away, why do they charge you for that?

Our family has purchased 6 cell phones. We have not received one to date. We have called many times and receive the same story. They say that it will take 4-5 more weeks and ask why I did not contact them earlier. It shows me there aren’t any notes put in the system to procure them. I will never buy anything that someone states a rebate will be sent. I don’t know what company lives up to their word on it. AT&T has proven to lie, you would expect exceptional service from the company but the words that I feel about them cannot be placed on this discussion board. Being unemployed, the $50.00 per phone would help, as it was expected to be refunded. The result to me is AT&T **.

I was not happy with AT&T billing practices and called them to cancel my service. The customer service person (he) took my order and gave me the confirmation number and A as in **. "Sorry, I meant A as in apple," he said. I am always very nice to people on the phone, so where the ** came from, I do not understand. I was and am not very happy with the company.

I'm unable to use the phone for days at a time. I have gone to them and they advised that they're working on the towers. That was a couple of months ago. Now still the same thing, I have to go outdoors to make a call. I'm paying good money for this service if you can call it that! Ready to go back to regular phone soon if nothing is done and I will not pay any charges! My mother is 92 years old, living in Keene. She needs to contact me in case of emergency! She still lives alone.

I had two cellphones with CellularOne for three years and never had a problem with service. AT&T took over the company so I switched over to them with a 2-year contract. From the start, I had dropped calls but thought it might be from the switch over. I called AT&T several times and let them know. I did get some bills discounted and some free minutes. Also, they said it may be my phone and they sent a new one. About four months ago, the service got really bad. I cannot make a call from my home most of the time without it becoming a dropped call. I have calls to my phone sent directly to my voice mail without my phone even ringing. I have made numerous complaints and was told I again needed a new phone.

When I was with Cingular if I was getting close to the end of my minutes, I would get a text message telling me so and I could buy a block of minutes (100 minutes for $5.00) instead of paying $0.49/minute for being over my plan minutes. In September of ’08, I had moved and for some reason it took 3 months for my mail to catch up with me (I did a change of address and the post office couldn’t tell me why it took so long). During this time I used my cellphone more than usual. I knew I had rollover minutes, but I still paid online with my checking account my bill for the amount I’m used to paying.

AT&T sold me an extended warranty with my iPhone, telling me that it will cover water damage and physical damage. The only thing to do was to take it to Apple, and no questions will be asked. I took the phone to the Apple store, and that was not true. I went to the AT&T store, and they confirmed they are selling warranties with these comments, misleading clients. They called Apple and found out that it was not covered. AT&T offered to reimburse the cost of the warranty, and then, they backed up. AT&T service was unacceptable. They told me that my only option was to pay $500.00 for another telephone. People from AT&T are misleading customers, and customer service was the worst thing that I have seen.

I complained about my service not being as good as it was. This was in February of '09. I asked them why and they said that one of the towers close to me was down for repair and that another was being built. I asked them what they would do for me since I could not use my phone at home and the service basically sucks since November of '08. They said that they would give me a couple months of free service for being so loyal. I have been with them for more than three years. So when the end of the month comes and my service still has not improved, I called them to find out what was the matter and asked them if the towers were repaired and installed. They told me they had and that I should have a better connection. I told them I did not and that I wanted to cancel the service. They said if I stayed, they would credit my account. It turned out on the bill that they only gave me a month.

I moved from New Jersey to Pittsburgh, PA during the time Cingular and AT&T were merging. Wait times to speak with a customer rep were at least two hours. Being that I didn't have a home phone, it was impossible to wait on hold for two hours. During times that I would actually get through to a customer rep to get my number changed, they would tell me that department was down and that they couldn't do it. During this 2-month period, I was being charged at least a dollar a minute for roaming and long distance charges. Seeing my bill had accumulated to over $4,000, I was irate.

I would like to file a formal complaint regarding the extremely poor service provided by AT&T Wireless. Since commencement of my service with AT&T, I have estimated that 70+% of my calls get dropped, cut-off, or I am unable to get reception. As I travel for a living to many metropolitan areas across the US weekly, my estimation is coming from numerous experiences across the nation. This would appear to be a systemic problem with AT&T service. I am not the only one who experiences this type of poor service (as I have spoken with several other AT&T customers who have expressed the same frustration). I believe AT&T is being deceptive and negligent by providing such unreliable service. Please feel free to contact me if you would like further information.

I called AT&T GoPhone in an attempt to get a "pay as you go phone" disconnected. I have a credit of $145 that existed and AT&T refused to credit or refund the leftover funds. I also have 3 other phones with AT&T that I use to run a small business with. Having retired from Bell South after 22 years and being a cell customer for many many years, I was shocked how unconcerned they were when dealing with me. They seemed more concerned about policy than they were about retaining a customer. I plan on changing my phone service and terminate any dealings with them.

I have had several problems making or receiving phone calls on my cell phone in places outside of major cities. I have spoken to AT&T about this. Though they are helpful, their theories or advice never work. It is time consuming to have to follow through with tech support which they do offer, but it never resolves the situation. My biggest complaint is their advertisement of "more bars in more places". It is very misleading and to me fraudulent. I live in Las Vegas. About 15 minutes from my house is Lake Mead National Park. A friend called several times but couldn't get through. I drive to Utah from Vegas, again no signal in a lot of areas. I have complied with their recommendations but the problem is never resolved. Their coverage is very limited, and God forbid you step out of the city and make a call. They should not be allowed to make such false claims.

I lost my cellphone on the day I was traveling which was on July 24th of 2009. I bought a new one prior to me traveling on the same day. When I came back from vacation, the phone company billed for a charge of $1,102. I called them to try to dispute the charge but they have not been very cooperative. They gave me a credit of $363 which is only one third of what they charged me. They insist I must pay the remaining balance because of roaming charges even though I did not use the phone except for two times for about three minutes. They are now threatening to disconnect my phone unless I pay the remaining balance. I do not have these money and I need my phone to be on because it is my only means of employment contact. Please help before they take actions. I have called them numerous times and have been given different stories. In fact, they made me exchange the phone because one of the reps told me the phone is the problem. After changing my phone, I also lost all my pictures from the vacation and all the new info that I recently stored.

The store at Young Circle near US 1 states that it is open until 8 pm on Sunday. I went to the store at 6:50 pm on September 13; the store was closed. This is the same store where one of the employees told me that he could help me patch my BlackBerry Bold to my laptop to get on the internet for a one time fee of $300. I was unable to purchase a replacement phone for my husband, and I won't easily find another opportunity to do so. I work two jobs. Also, my trust level is below zero.

I have never spent so much time on the phone in my entire life going through a maze of helpful yet unable to help employees (except one man who could barely speak English had to hang up and start over again). I’m trying to track down a missing iPhone, not to mention order another phone for myself. Check the records and see how much wasted time a very loyal customer has spent on the phone. This is amazing. Why do I still remain a customer?

How many complaints and class action lawsuits does it take to finally shut down a company like AT&T? Is it fair to sign a contract for a service that doesn't work and then get penalized for ending the service early? Is this legal in the United States? I am forced to pay for a service that doesn't get any reception at my home despite that I was told by their customer service providers that in fact there is service in my area at my address prior to my decision to purchase their service. This is a lie. I know they are trained to lie to customers. Why do I have to pay to return a service that malfunctions? Shouldn't there be some law against this?

For about a year in October, I have been going through a big billing problem with AT&T Wireless. They have my bill at $26,000(+). I have been talking with the customer service reps and supervisors of all kinds. I have been promised over and over again that the charges was not correct and that they will take the roaming charges off. Still till this day, they have not done one thing about it. It has now been placed on my credit report. It is not possible for 1 person to travel from New Orleans, LA to Mexico in 3 minutes. That is what my bill is showing.