AT&T Wireless Reviews

I have called AT&T in the month of May over 10 times and all 10 times they gave excuses regarding closing the account. I have been hung up on several times when I asked for their PIN or asked to speak to someone from upper management. They would always transfer me to 3-4 different departments and tell me they can't help me. I am very fed up with this company and I just can’t figure out how to get my way out of their database.

Please help. All this information went to the road block department at AT&T, 18887576500. The CS rep acted as though they don't care. All the notes are under my account **. I have been with AT&T (BellSouth) for 38 years that ought to say something. As I read so many complaint, I'm so saddened with a company of this large. This is so sad. I don't have $93.62 to give AT&T and they cannot locate the payment. With all the modern technology, come on.

Next week, I received a phone call from AT&T's installation people asking if I would be around so that they could install service. I called back and left a message saying that I had cancelled service (2nd time). I also called AT&T and apparently the first cancellation hadn't gone through, so I cancelled again (3rd time). The representative said that he would backdate the cancellation so that I wouldn't be billed for the month.

I just received a bill today for the first month of service that I did not use. I tried calling, but they are closed. Instead, I have sent them an e-mail explaining the situation and asking that they cancel my service and remove the charges from my bill (4th time).

I am absolutely interested in ending my contract, but for some reason, the FCC lets AT&T get away with charging people an arm and a leg to get out of something they are not satisfied with. So if I cancel my services, I will be charged probably around 3-400 bucks which is ridiculous. I have heard they are stretched thin and offering services they can't provide, which is obvious.

The latest ordeal was when a guy representing AT&T came to my house in November of 2011 and convinced me to come back to AT&T and drop Comcast based on the promotional discounts I would be receiving. I was paying $162.00 a month to Comcast; with the promotional discounts of AT&T I would pay the same, but get the complete U450 package for one year. As a consumer, I thought this was great and I signed up. As soon as it switched over from Comcast to AT&T, my problems began again with nightmares from past usage and experience with AT&T.

My first bill on 1/6/2012 was for $323.00 (confirmation number **). The rep never mentioned that my first bill would be for $323.00, and needless to say I was totally shocked, especially when I had asked him if my first bill would be $162.00 and he stated yes and there would be no hidden fees or trickery to get me to pay more. I soon discovered that was a lie and when I called in to complain about it, I was told that was the start-up fee. I explained that the rep stated there would not be a start-up fee and that my first bill would be for $162.00. I was basically told, “Tough luck, this is what you will have to pay in order to keep AT&T.” I wasn't happy at all with this, but after mulling it over for a while and knowing that my next bill would be $162.00, I decided to give it a shot. During this time, I had experienced all kinds of problems with AT&T U-verse. You will have to check my records with their online system and voice recording that they make provided that they don't come up missing.

My second bill on 2/10/2012 was for $190.31 (confirmation number same as the first); of course, I was not very happy with this and I’m still having problems with U-verse and my wireless. I called and complained again and the customer service rep was very professional and understanding. She stated she was sorry to hear that I was having problems and they would get them resolved. They actually did for a few days and then it started all over again. When I spoke to her about my bill and asked why my promotional discounts haven’t kicked in, she stated she would review them and get back with me as I waited on the line for her. She came back and stated that I do have Promos, but they would start until 3 months later and I would have them for one year. When I asked why I had to wait for 3 months, I could not get a straight answer or clarification to my satisfaction. I even told her that I am paying full price for something that I am not able to use consistently. She apologized and we eventually hung up. During this time period I have had techs come out to my house and try to resolve the problems and change equipment. U-verse worked for several weeks before it started messing up again and the wireless problem never got resolved.

My third bill on 3/7/2012 was for $195.97 (confirmation still the same), which was a slight increase but enough to make me aware of it. I was still having problems with U-verse and wireless and decided to call in again, which also included the billing issue. The customer service rep once again was kind, courteous and professional. She tried to take care of my U-verse and wireless problems, but she had to take it to the next level. They resolved the U-verse issues for the moment and a few days later, it went right back to the same problems. When we discussed why my bill had increased, she stated it was due to an increase in services and fees. I informed her I had not had good service since day one, but you guys are going to bill me full price and hit me with updated fees? She stated there was nothing she could do about it and tried to get me some credits or promos because of the problems I had been experiencing. She stated she could not get me discount promos because I have them all with U450, but they had not kicked in yet. Once again I got off the phone very disappointed, but she was so nice I could even get mad at her. I realized she was just doing her job and following the script she had been given.

My fourth bill on 4/6/2012 was for $190.76 (confirmation still the same). It was a slight decrease, which I thought to myself is ridiculous, and my promotional discount still had not kicked in after 3 months. On top of everything else, my U-verse and wireless was still acting up. I followed my same routine of calling in getting help. This time the young man helped me straighten out the wireless and now it works okay. Regarding U-verse, another change in equipment helped for a while, but it is still pretty messed up and I am still paying full price and no compensation whatsoever. By compensation I mean knocking a little bit off my bill for all the trouble I had experienced and still experiencing while not getting the full benefit of what I am paying for.

My fifth bill on 5/8/2012 was for $190.64 (confirmation still the same) and my promotional discounts still had not kicked in. When I talked to someone about it, of course I got the same run-around and was asked if I wanted to speak to collections. My response was, “For what?” She stated if I am unable to pay the bill, I could work out some payments. This is not what I signed up for and I was now beyond disappointment. I paid the bill and thought, “Okay, maybe now what they promised (discount promos) would kick in.”

I received my 6th bill for $229.39, which is due on 6/5/2012. I about had a heart attack and now simply refuse to pay this. Instead of my promotional service discounts kicking in, my bill increased by $38.75. This makes no sense at all and something really needs to be done about this. I called AT&T on May 23rd, 2012 and asked to speak with a manager. I was told none was available at the time and asked if I wanted to wait. At first, I said yes, but changed my mind to see if she could help. Unfortunately, she followed the same script except this time I was told I did not have any promotional service discounts on my account and that they did not have any promotional discounts going on during my time period. I explained to her that it was not true and that a rep of AT&T came to my house and convinced me to sign up. I told her that I have a copy of what I signed and wanted the name of someone I could file a complaint with. She stated that would be her manager, so I waited to talk with him or her. After waiting a while, I knew no one was going to get on the line. She came back and said, “I will have my manager call you.” I gave her my home and direct line to my office and to this day I still have not heard from anyone. I am okay with an attorney contacting me about this situation.

I’m on disability, my husband is in Bosnia. The phone signal was a little better with you guys but you don’t even care. That’s what’s wrong with these big companies. You think people will pay whatever. I guess I’m going to have to get my dad to call Uncle Joe Biden and see if he can loan me money for a Verizon phone. At least there you pay $4.99 a month, no deductible just switch it right out, no filing claims. Nobody wants to deal with a company over a phone. My consequence is, I have to go buy a cheap prepaid Verizon phone to use while I still have to pay for this ** non-working phone. And I’m going to switch my parents and grandparents, they go with me, and post on Facebook not to use AT&T because they have hidden fees. The store people are just as unhelpful as the customer service department on the phone.

So, unless we can fix this and believe me, as a stay at home mom, I got nothing but time to make posts about how unfair you're being. Considering my husband is fighting so you still have your freedom to sell phones that break within half a year, and make a woman on a fixed income, after she paid insurance, pay a $125 deductible. You guys are about to lose a lot of business. I’m not making threats before you sick your lawyer on me. But under the law, I’m entitled to write the truth and post it to MySpace, Facebook and Twitter as long as I have proof and I do. So, I would much rather hear from you to resolve this and go on about my day until my contract is up.

I have gone from an average of $100.00 a month with Unicel to nearly $300.00 a month with AT&T. These thieves are ripping off the public and it is time they are taken down. I cannot do it alone, but I am going to warn everyone I come in contact with that AT&T is the most dishonest corporation on the planet, bar none. If I can convince just 5 people to either leave them or never sign up for their service, I will have won in the end. I hope and pray that I can get to the proper complaint department at the Federal Communication Commission and the Vermont Public Utilities Commission to see that they refund my money. They are thieves, every last person there. They lie, they steal and they are nothing but corporate thieves. Stay away from AT&T! This is my last month with them. Never again will I do business with AT&Thieves!

So, they decided that they are going to send somebody to my house. That technician was only trying to register my laptop in order for me to connect the internet service I applied for. The company charged me $122.23, so I called on March 20, 2012 and talked to the AT&T representative Erika (ID number **). She stated that the bill was incorrect and she will take care of it. She didn't because I know that a few months after I received a letter from collections, they are writing that I need to pay for it. I disputed this because I don't owe AT&T any penny because that technician they sent to my house did not install anything. Besides, I did not request that technician - they decided it because three different technical support reps could not figure out how I could be connected to the internet.

In 2011, I had to disconnect my U-verse account because I moved, and in my complex address, AT&T did not have U-verse services but I kept my Internet service which has the same account number as my U-verse account. Just recently, I had a past due amount on my wireless account, and I was planning to pay all my bills at once. Since I have a past due, AT&T disconnected all my services together. On the transition on paying my bill, I called over the phone to pay, and the automated service indicated that I owed a past due amount of $325.61.

I was thinking that this amount is related to all my bills combined. It happened to be that this amount was charged to my U-verse account that I no longer have. When trying to call AT&T customer services to ask them if they can refund my money or credit to my other account, their response was that I paid an account that is already closed. And, this is a credit charge to the old U-verse account that I no longer have, and they informed me that this U-verse account number is the same account as my DSL account but adding a 228 digit to my account number (something that AT&T did not inform me); however this is a credit that is sitting in my old U-verse account that I no longer have, and it's going to take two to three months to reimburse me the credit. On the other hand, my wireless account is not connected to this account, and I still owed money, and they cannot reconnect my account until I make the appropriate payments.

In conclusion, AT&T offers you a bundle combined service that you are able to pay internet, wireless and U-verse account all together but when you make the payment, their representative are not able to see the payments because each account has a different system, and they can disconnect your services without checking if you really paid or not the other lines. I have a credit with AT&T for $325.61 (which they are going to refund in two to three months) with U-verse AT&T, and I owe a minimum of $127.41 for my wireless services. They, U-verse cannot transfer the credit to my other account, and in addition they disconnected my services.

Really bad customer services; moreover their representative don't have any manners in how to treat the customer, and they don't have any idea how their system works. When you ask for a manager, they don't even know how to explain to the customer what is going on, or how they can help you. Just to inform everyone, in every opportunity in my life, I will be advertising how bad this company is, and how bad their customer service is. Every line of business, and everywhere I go, I will notify everyone the bad customer service this company is offering, and how easy it is for them to take your money, and how difficult it is for them to return it. Unrealistic issue.

I called and IM’d when I received the bill! The rep indicated yes, very low usage, as usage was mainly during the weekend or special needs and was talked into a $30.00 per month premium (faster) vs. the pro $42.00 per month. I then sent in the new payment for the new rate of $42.00 for one month and then phoned AT&T to cancel the new contract, which would not begin until the next day and indicated that also with payment, a few days prior. I ended service date on May 18. (Nope, not here yet, but the "new" contract date the rep stated will "start" as May 8; so cancelled that on May 7, as in WI, have 3 working days to cancel the contract, purchase or assume. This means communications, also.)

After speaking with the rep on May 7, I received a welcome letter, on the bottom noting the $180.00 disconnect early rate. Mind you, the service had not expired, but I cancelled and the end date given was May 18. I assumed for un-started contract, I paid $42.00 and made the cancellation. I did not figure it would ever begin. So, I phoned another rep to ensure that all was well (as the form letter was issued before the service would begin. it was an "auto-mail"). Oh, and note that the 2nd rep said that the sign up for U-verse, when the first rep said, "You don't want U-verse." The 3rd rep stated, “Well, you have U-verse!” No, the 1st rep said no U-verse and another rep said, “Reps should not tell you that you should not get U-verse!”

CS received through AT&T, it is definitely not noted what was told to the customer during the calls. I am waiting to see how many bills will now be received. The 3rd rep also tried to keep the account. Also, 2 reps tried to talk me into bundling and 1 rep tried saying, pay a bill by internet (something many boomers do not trust yet!) and I have a land line rented by another carrier using AT&T lines (why switch, almost the same rates and why change numbers?) and carry a TV satellite server for the sig. other, with HD, DVR and multiple recorder (Sig. other won't switch!). Does it pay to play?

I called customer service (5/10/2012) at 6:10 pm and told them of the problem. All during the call, there was a loud buzzing, so that it hurt to hold the phone to my ear. The customer service person kept me on the phone for at least 25 minutes and then finally told me that since the call to my phone was such a short one, "just this once" she was going to refund my $2.00. I explained to her that there was no short call. I did not make or receive a call all day long. In fact, I had just picked up the phone for the first time that day before the rejected call came in. I do not appreciate being treated in such a condescending manner, and I do not appreciate the extreme difficulty required to complain when something in your system goes awry like what happened in this instance.

I asked the customer service person if this was an AT&T tactic to keep customers on the phone with loud painful noises going on for 25 minutes, so as to make it too much of a nuisance to call when something goes wrong with the system. She denied this, but I have my doubts. I have had an AT&T phone for many years now, but I will change phone companies if I am treated in this manner in the future.

How to resolve: we would like this to be resolved this way, that we have the amount of the prorating being removed from the bill which is over $29.00. I’m sure there is some cents on the amount that was prorated. We feel like we should be also given the $50.00. Because we were left with the understanding that the gift card would be coming in the mail, since we had the U-verse 300 for 30 or more days and that we would get the gift card in the mail, since we are not getting the gift card. We feel since we were left in the understanding that the card would come, that we should get the $50.00 removed from the bill, since we understood that the card was our cause of having the service for 30 days or more.

In June of 2011, after four months of me telling them I did not want their service, AT&T finally acknowledged and closed my account. Despite finally closing my account, four months into the purported 12-month service period, AT&T continued to send me invoices for the full 12-month service amount, and eventually referred me to a collector (Bay Area Credit Service, LLC).

Clearly, AT&T has no right to expect payment for a service they were repeatedly told the client did not want, and which, in fact, they themselves cancelled early in the service period for which the bill was supposedly owed. I have tried to get AT&T to stop their collection action and remove this unwarranted bill from my closed account. As recent as yesterday, they were completely unhelpful (AT&T collections at (800) 292-7928). Any help you can give me with this would be greatly appreciated.

In the end, I was out $5 with no data package. He also sent me off by saying, "If you don't like our services, go find yourself another company." I am appalled by the treatment I received on May 5. At the very least, I would like my $5 returned for services that I never received (the data package).

I've been calling at least twice a month to obtain a status and resolution and have received the ultimate/royal runaround. I've wasted time and energy and realize that most of their service dept are outsourced, which makes this even harder. In Jan. 2012, they finally referred me to the Special Needs Dept. and after several months of frustration with this, they informed me they are waiting for a vendor response, but could not define who this is or where I might go or try to contact to get this resolved. Obviously, there is some serious mismanagement and disconnects in their company. If there is any way this letter can be escalated to the correct contact, it would be helpful. The Lifeline service is for Rachel ** (Marlboro, NJ) tel # **. Thank you.

I have twice called Kathy, ID #**, on April 16 and again on April 27 leaving detailed messages each time. I have provided her the case number from last year to reference. I have not received any response thus far, thus I am posting the same continuing problem on this internet complaint site. It seems that is the only way to get a response from the giant, impersonal AT&T corporation. If they would just treat their customers fairly and respond to them, this would not be necessary.

Not happy, I called and spoke to the first rep and was told, “This is what you owe.” I asked for another rep who told the same thing, so I asked for a supervisor. This person told me that I could pay the full amount due and then receive a refund. I asked why go through this and asked to be billed for the days of service. She stated that next month, my bill would be around $25. Ha! I received a bill for, plus a $5.00 late fee. So I called again - the first person told me this is what I owe. I asked to speak to a supervisor, and the first person got back stating this is what the supervisor told them to tell me. Not good enough. The supervisor got on the phone and there's no record of my call, with the supervisor telling me I would owe $25. Imagine that. So I asked for her supervisor, of course she told me the same thing.

The acting manger got on the phone and told me he is reviewing my account. A call was noted on 3/19 but no note of the $25. Again I asked why am I being billed for the entire month when service was terminated on 3/15. He said because I did not terminate until 3/15. Really, this went on for about 10 minutes. I asked for the accounting department manager and was told he did not have to give me that information. I stated I was not paying for entire month when I only had service for 4 days. The acting manager told me that if I didn't pay my bill, I would be turned over to collections. Really, how can they get away with this? Why should we, as consumers, have to pay for something that we no longer have?

I called again and they said it would take up to 30 days to refund. I called twice more and they still had not processed the refund. I asked for supervisor and they couldn't get one on the line. I called again today, 4/19/12 and they still have not processed the return. The lady told me the phone was lost and they need to file a claim with the post office. I told her they already confirmed they received it on my last 3 phone calls. Here we are after several phone calls, more than 2 hours on the phone with them and they cannot get my $506 refunded for which I've already paid my credit card company. I have been their customer for about 10 years and expect better service than this.

So AT&T finally came to do the installation and at this time, I was told I would be getting U-verse and not the DSL I had signed up for, and that would have been fine if they still gave me a package. A package implies one bill, a combined account. I did not have any choice but to accept this as by now, I'm pretty desperate for an internet connection. I was not told I would get two separate accounts. I had been in my new house for almost a week without internet so I agreed. If they had told me at this point that I would be getting two bills, I would have refused it even though that would mean a longer wait time. When I decided on AT&T, I was looking at several providers and plans. For the same price, I could have gotten AT&T internet only, plus a VoIP phone but decided that since it was the same price, I would just get both services from AT&T and pay one bill.

So they set up the account finally and everything works. Then I got a bill. It was for over $200. Now the account was supposed to be $49 a month. This bill apparently carried a $100 charge for a modem and set up charges I was never told about. After a very agonizing hour on the phone with them, I was told this money would be refunded in the form of a gift card. Now remember that, they are supposed to send me a gift card for $100. It was also explained to me that the $49 was a special rate and that I would be billed at the regular rate for 3 months and then credited back that amount on future bills. This made no sense to me, but I accepted it. So I paid a lot of money, way more than I was supposed to pay because I was told I would get this amount credited back. Then I got another bill, this time in the mail, asking for a different amount of money than was on the first bill. Since I had such difficulty the first time I had to go through AT&T's phone tree, I decided to go in person.

I went to the AT&T store where I purchased the service and asked them to sort it out for me (these stores FYI are not owned or operated by AT&T). They told me this is the bill you pay, the other one, you can ignore. I had already paid the one bill, so I ignored the other as the agents told me to and two weeks later, I got a late payment notice with a threat of cutting service if I don't pay. So this lead to probably my second phone call with AT&T. This took hours and at the end of this call, I was painfully and unhappily aware of the fact that I was being billed twice and that they would maintain two accounts here. So I had to pay the second bill, but I do have to say that someone at AT&T did go through my billing and gave me a lot of credits to try to make the bill more in line with what I was supposed to pay. But it was very confusing and it took over an hour.

She credited one account for items charged on the other account. Now since they cannot by law combine the service on fiber optics with the service on copper into one account, why is it that I was constantly overcharged on one and credited on the other? A process so confusing I lost track of how much I was actually paying. It never came out $49 a month. This should never have been sold as a package. Then my gift card arrived. Instead of the $100 as promised, the gift card was only $75. This took another phone call and over an hour on hold to fix. They just credited me another $25 and then I paid my bills with the gift card. So you might think what is she bitching about, she got the refunds right? Well what I am bitching about is the necessity of having to call AT&T every month and spending hours on their phone tree.

This was one call, the first agent told me that they were AT&T phone and that I needed to speak to someone in U-verse, then they transferred me. That next person told me I had to speak to someone from U-verse California, that they were in the mid-west and they transferred me. This time, the agent told me that they were AT&T phone California and that they could not help me with U-verse, and they transferred me to someone who said they were U-verse but not California and that they would transfer me again. This is typical of how these conversations went, getting transferred form one agent to the other. If AT&T can't combine U-verse with traditional phone accounts, then their phone trees should not cross. They should have a totally separate system for each, but apparently, they don't.

The frustration that I felt going through these phone trees, and I had to do it about 4 or 5 times, was enormous. Why is this so difficult? Why can't someone look at this account and fix it? Well we are up to I think late January now and I got another notice from AT&T saying that because I have made changes to my account, I no longer qualify for the discounted phone service and my account would now cost $10 a month more. I did not make changes to my account, AT&T did and now apparently, they want to charge me for their mistakes. So again, I had to go through that ** phone tree, speaking mostly to people who were incapable of helping me. But I did get it rectified. Even though they did rectify problems, I lost my faith in AT&T.

In the 4 short months that I had my account with them, I probably spent 4 to 5 hours on the phone with them, which I think is totally unreasonable, especially since the majority of people I spoke to had no clue as to how to handle this problem. But mostly, I felt like this company was hell bent on ripping me off and this may or may not be true. I do not know what drives them, but I assume it is profit and every month I had this service, I was charged for something I was not supposed to be charged for and at the end of January, I came to the conclusion that I had to sever my ties to AT&T and close my account or they would literally drive me crazy. So I did. I was told by an agent at the time that they would charge me a termination fee and I went on a tirade about why I should not have to pay it, that the reason for closing the account was the problems I had with billing and those were AT&T's fault. But she did not do anything about that.

A month later, I got a bill with a $22 credit. Then I got another bill for about $34. I called again, my idea was to have them credit the $22 to the other account ($22 was with U-verse and the $34 was on the phone). I was not looking for a freebie, but I told the agent that I wanted to pay the due bill with the credit and that I would pay the balance upon receipt of an itemized bill stating clearly what the charges were for and that this would be the last bill. I wanted assurances that no other bills would show up, but this was more than the agents could handle and I ended up hanging up on them after the 6th transfer because I was too frustrated at that point to be reasonable. But I did find an email address for billing problems, so I sent my complaint there.

In the meantime, I got a call from a collections agent that AT&T sent my $34 bill to collections. Of course I was livid, I had not sent them to collections for not sending me back my credit! Well finally, I got a response to the email. A nice apology. She credited the full amount to my account, closed it and said that they would recall the collections and they gave me a confirmation code. But they were clear in their email, "I'm sorry, I can't help you with U-verse and right now, calling is the only way you can contact U-verse billing". Well the last thing I wanted to do was go through that phone tree again and since I had a $22 credit, I thought "well, I don't have to deal with this". Then a few days later, I got a check from U-verse for the $22 and change. So you would think that this is the end of the story, but it's not.

Two weeks later, I got a bill from U-verse for $36, a new charge, for early cancellation. I had to set the bill aside for a few days, just thinking about it made my blood pressure go up. Of course, I knew that this would happen that is why I insisted on getting an itemized final bill before I paid the $12 difference between my balance and credit. I knew this was going to happen! So after sitting on it a few days, I finally called and spoke to a helpful person who at the end of the conversation, credited me the $36 and marked the account as paid in full. Now if this was a normal situation, I'd say "phew, this is over". But I am waiting to either have a problem now with the collection agency or I will get another bill. I'm just waiting.

So some of you may still be saying, what is she bitching about? Well, I do not have itemization of the charges I incurred during my 4 months of service. The electronic billing is very difficult to follow, finding the itemized charges. It's like a hidden feature. Also, I could not open my U-verse account and my phone account at the same time, the browser would not let me so I could not look at the bills side by side. Also, once I cancelled the service, I lost access to online billing. So again, no way to see what the charges are for. I never wanted two accounts, I wanted one simple bill. I suspect that much of the confusion leads to overcharges and that the typical consumer is too busy, too trusting or just doesn't care to check.

I would love to see an audit of AT&T accounts to see how many are being billed inappropriately. I would love to see an investigative team look into this and see how much money AT&T is making by overcharging. The gimmick with that gift card to reimburse me for the modem, I would love to see an audit done of this system to find out how much of that money goes unspent. I suspect that AT&T benefits financially from all this confusion, but I am not accusing, just suspicion based on experience. Because if this is not a deliberate fleecing of their customers than it is an indication of gross incompetence, that this new U-verse service was rolled out without much thought as to how this would affect customers.

The actual service might be just fine, I have no complaints about the internet speeds or phone service I was getting, all of my complaints revolve around their billing. I have heard of other cases similar to mine. One woman set up a phone account with internet that was supposed to be for her business. She got the bill for phone, but apparently, the bill for U-verse went to a different address. She never got it and the internet account she used daily for her business was turned off. I know I am not the only one having these problems. I searched the internet and found hundreds of complaints.

I consider phone and internet essential services. No one should have to jump through as many hoops as I did, no one should have to spend that many hours on the phone with a service provider. It is abuse. The billing practices constitute bullying because people need their phone and they need their internet connection and once you are in the system, you get bullied into paying more than you should. People get stressed out enough dealing with money issues, the recession and life in general. No one should have to spend hours getting transferred from one agent to another just to dispute a bill. For me, the main complaint is that I did not get the package I signed up for. For whatever reason, AT&T can sell fiber optic U-verse accounts here and in some areas, they can combine that with a fiber optic U-verse phone account. But in my area, for whatever reason, the phone accounts are not available.

Had AT&T informed me of this, I would likely have opened U-verse internet service with them and opted for a VoIP phone. But they did not inform me of this and when you factor in their ethically questionable billing practices into the mix, I could no longer continue to do business with them. I found another company from whom I was able to purchase a combined internet and phone package for $55 a month and I have gotten two bills and both of them have been exactly the amount I was told it would be. No gimmicks, no special rates, no contracts, no early termination fees and twice the internet speed of my U-verse account. Here's the kicker, this company rents the copper lines from AT&T in order to provide this service. So this company can provide me better service for less money using AT&T cables than AT&T can provide me. And apparently, as I was signing up for AT&T, laws were going into effect that changed the way these companies did business, allowing for the smaller companies to lease cables from AT&T to provide this service.

I encourage everyone to scrutinize all of your bills because it is not just AT&T, most of their competitors are doing exactly the same. Beware of the 6 month or 12 month special rates, and beware of the promised refunds and rebates. Audit your bills for a year if you can and challenge all the overcharges. Get yourself on a plan that is a flat rate for service and if you can, leave the big companies and sign up with an upstart like Sonic (with whom I have service in Santa Cruz through a local company called Cruzio) and let the big boys like AT&T know that they can't get away with it anymore!

Our internet service was added on as of 2/23 and I was charged a pro-rated amount of $32.93 for service from 2/23 through 3/18 for a plan that is supposed to be $14.95 for an entire month. I am requesting that this fee be adjusted and credited to my account.

After time passed by, the bill was under a different address in another state. I received a $700 bill for services I never watched, shutoff notice for a bill that never reached my residence, a $400 with early cancellation fees incurred because I chose to cancel since the amount that was quoted was not applied. I have called again this month of April and spoke to Jessie in Utah and his ID number is **. He would not adjust charges and hung up on me and would not escalate my concerns. I also informed him I will be contacting Better Business Bureau.

We were with AT&T (Cingular) for 8 years and had fourteen phone lines with them. The manager told me they couldn't help us and that we owed the bill. I will never use AT&T again for any cellular phone service and I am canceling my home phone line with them as well. All it would have taken was for the manager to apologize for the confusion, have us pay the cancellation fee for the two lines and I would have been happy. We are going to pay the bill in full and I will be sure to tell all of my friends and customers as to what type of service AT&T gives.

Just a week ago, after their crappy service both with the internet service and with dealing with them for four months, I cancelled and went with cable. I get a call today from a collection agency saying that I owed a past bill from November of 118 dollars. I had service with them from November to just a week ago and have not been getting any bills about this. I have been on the phone with accounts that should not have been and I never was told I still owed this. I was told that the 2 extra accounts would be closed, had been closed, were certainly closed and I only owed one account. Now I'm being told I owe again. I do not owe this. This is their fault, not mine. I should only owe for what service I used this past month.

I already had a cell phone but in December 2011, I decided to get my wife a cell phone so I called AT&T and talked with a gentleman and we agreed on a plan that will handle my needs. The young man told me how much my phone bill would increase and I agreed and he also told me that he was going to waive the connection fee and that my phone bill would go up only for the cell phone, I repeated what he said and he assured me that this was correct.

The next bill that I got, there was a connection fee so I called AT&T and the person told me that the connection fee would be removed. It was for the month of February and my bill was $129.14, which was correct. When I received my March bill, it was $282.57 and I had not added anything extra to my service. I called customer service and spoke with a person named Justin and he told me not to pay the March bill because I didn't owe anything, so I didn't pay the March bill. He also told me he would call me after I received my bill to make sure it was correct. Guess what, he lied, he never called just like the person I talked to a month earlier that promised to call me, guess what, she also lied, why doesn't AT&T hire competent people that has morals and know that it is wrong to lie to people just to get off the phone with them?

I received my bill for April and the charges were $285.29 which is a $2.82 increase for what? I have not changed any of my services. I have spoken to dozens of customer service people and all have agreed to help me but no one does, it’s just talk. In reviewing comments on the forums for AT&T, you have only a 5% satisfaction rate and that is something to be ashamed about, a company as large as yours and have so few people that like doing business with you.

If this matter is not resolved before the due date of my bill (April 27, 2012), I am going to cancel all of my services with AT&T. Please go back and look at how many times I had to call about my bill because the amount owed was incorrect, they have charged me with services that I did not want and I did not request. Just look at how AT&T operated with the $2.82 increase in my previous and current bill. That is how you people sneak in extra charges.

I have tried to reach Mr. Randall **, but no luck so far, I will keep trying, someone needs to know how the people in charge are running this company. Along with cancelling all of my services with AT&T, if this is not resolved by April 27, 2012, I will be contacting the BBB, it seems like that is my last resort to get this matter solved. My monthly bill is suppose to be $129.14 and that is what I will pay and no more unless I change any of my services with you.

If you should decide to be fair and just in dealing with your customers, I would like a new, updated phone bill before the next bill is due. If I have to drop my services with AT&T, I will not pay a contract fee because your representative breached the contract that he stated my bill would be. I hope we can get this matter resolved timely (1 week) or you’ll leave me no choice.

So I cancelled my phone, paid the ETF and my phone was unlocked. I asked for an email address so I could complain about their policy and was told to "google it". I think this is a horrible policy that they have and I think I will cancel my other lines (iPhone 4 and a basic line for my daughter) because I don't want to have anything else to do with AT&T. To be willing to lose a customer over this in today's economy is ridiculous.

Then I spoke with some woman Reginal in Retention, and she told me "Well, ma'am, that cost $19.00." Well, I still ordered it, whether it was charged to the bill or not. Just like everyone else, they have a way of covering and editing recorded conversations to what they want them to be. I told her she should be able to listen to the day the new plan was ordered and hear me ask about international call block no matter what the price was. It was stressed. We got nowhere.

When I tried to call corporate office to complain, they have the phone fixed where it will disconnect you before you can start, like the calls are blocked. I don't think this is fair to customers. They tell you a supervisor will contact you within 24 hours, but it never happens. This angers people, and AT&T is a large company.

I asked to talk with a supervisor. I was put on hold for 45 minutes, and they said they would have to give me a different supervisor because the first one was still busy with another customer. There's a lot of red tape, and they refused to check their equipment for any problems. I pay $225.00 a month for 4 phones, and I'm still having trouble getting a signal. I notified them more than a dozen times about the issue. I'm frustrated about not getting help on this issue.

She indicated that she would open a case (this is the 3rd time I’ve been told this and that someone would contact me). I am hopeful that after this third/fourth try that the agreed credit and proper billing occurs, unlike the previous two cases where I was told a credit would appear on my following month’s bill. As of March 28th, I have not received a call from AT&T. Although, I was told that I would be contacted by March 27th.

The bill which I just received Saturday March 17th at least partially credited my account. I’m not sure what the explanation is since there was none included. However, since the amount of the credit increased by $5.00, I feel it was to reduce the $48.00 to the $24.95. This is correct however nothing was done to rectify the excess billed amounts for Nov, Dec (2011) Jan, and Feb (2012) billings, nor to address the $57.00 Basic Maintenance fee charged to me, also currently under dispute.

Below you will find my information for the service along with my summary of the excess billing. I will continue to pay the amount not in dispute provided you maintain my internet connection. The amounts in dispute at this time is the $57.00, the excess monthly billing of $5.00 and the 2 months overcharged at $48, which should have been the agreed rate of $24.95 plus all interest charged to date since I’ve paid all of this in advance. AT&T has ended my service as of March 16th. I was told that I would be contacted within 2-3 business days and thus far after 8, I've gotten zero calls back. Also, I have sent in 2 letters with back up of my complaint and explained the issue. No results.

I asked why they did not stand behind their representatives and they said they would retrain them. I have been a customer of AT&T for years and they do not care about the consumer. Just switch your business and be prepared to pay almost triple from what cable charges. I am very unhappy with their response and I feel that AT&T has misrepresented U-Verse service and they will not bend. I guess customers do not matter anymore. My younger sister told me the address for the CEO. I will write a letter and will contact the FCC and Better Business regarding AT&T. Their word does not count, they do not stand behind their representatives and you are either stuck or as Escalation Department states "We will part ways!"

Over the past year, we have talked to AT&T at least once a month, usually more about the same issues; dropped calls, disconnected calls, calls going to voice mail, not receiving texts, etc. We had at least a dozen cases but no resolutions, no returned calls from AT&T, cases dropped as "resolved" when they weren't. The service has been the worst I have ever received. We were finally told that AT&T cannot do anything else and were asked what we would like to do. I said we would cancel, except that to pay an early termination fee would be the final insult so we would wait out our contract. I was told that the fees would all be waived in light of what we have gone through.

The charges are still on the final bill. In our customer’s notes, it states that the charges will be waived but AT&T won't do it because I am told, "We don't do that." If those charges had not been waived, we would not have cancelled the account. The case to remove the charges has been submitted 3 times. First they tried to tell me it was for defective phones we didn't return but I got that fixed. I am furious. All I want is exactly what we were promised but it means nothing to their "upper management" which, I am told, by the way, that I cannot talk to! Someone is to call me back in 4 days with an answer. I told her the only thing I want to hear from her is that the charges are reversed and I want an immediate email showing that.

The package was stolen. I was not aware that a package was delivered until I received an email from AT&T stating I exceeded monthly limits for a phone number I had never heard of. I immediately cancelled the phone and contacted AT&T. A rep advised me that even when you try and cancel online, a package will still go out. I spoke with fraud and they advised me I would receive a fraud package 7-10 days and would have 30 days to mail back. I received the package 3 weeks later. I called the fraud department again to see how much time I had to send the package and the rep advised me she would extend my time to send the package back. I sent the package 2 days later. I received a call from a bill collector today regarding the bill for phone. When I called the fraud department, the rep and the supervisor stated they never received the package back. I am looking to file complaint against AT&T and will also be cancelling my current services.

Well now it's March 2012 and now I am told the contract actually terminates in July 2012. This is the second time that an AT&T employee has given me wrong information about my contract end date. To make matters worse, the two so-called customer service people I talked to practically accused me of lying about what I was told and offered me absolutely no resolution, just grief. They claim to be unable to help me at all and instead, just gave me the runaround and kept me on hold forever. They were extremely unprofessional. When I asked one to speak to her supervisor, she claimed her supervisor doesn't not take calls and that she was the highest ranking supervisor there. I've never seen a supervisor who was incapable of helping customers, especially when the error was made by another AT&T rep giving out false information (which they seem to be in the habit of).

I work with people also and if I made a mistake like AT&T did, I would be held accountable and would need to find a solution for that customer. These AT&T reps just ruined my day and wasted my time. It must be a big joke to AT&T to hire these awful people who obviously do not want to help people. AT&T provides awful phone service and awful customer service, my blood was boiling dealing with these two **. What's the point of calling this department customer service when no service is offered! Worst company ever! Shame on you AT&T for stealing people's money during this awful economy! You should be ashamed of yourself for basically stealing $10 a month from me every month and then changing my contract end date without notification. That is a breach of contract! That is illegal! Perhaps you should notify your inept customer service reps about that. Again, worst company ever!

The tech told me that she already put me in before she understood and that I could try it for 30 days then cancel, risk-free. I told her I was incredibly overworked and would never remember to call and told her to just cancel it right then, as I was not paying the $65 per month for it. She said I had to have it for a week to cancel. Whatever. I called a week later to cancel and was told I was stuck with it. Then I was told that my grandfathered unlimited data was no longer applicable to that line. I argued that I had never wanted it till I made myself silly, got nowhere. Finally, I gave up and resigned myself to not using that phone for anything beyond phone calls, texts and listening to it as an iPod. I turned all cellular data off on the phone, making sure to check iCloud and disable all push notifications. I deleted all web based apps.

The following week, I received a text message saying I was at 75% my allowable data. I called as my phone was not using any data, in fact, it had been on airplane mode for 4 days. The text came over on my other line. The tech told me that the message was likely an error. The next morning, I woke up to another text, this one telling me that I was at 100% my data allowance and had incurred a 10 dollar up charge. Furious, I called as I had used no data and had already paid for unlimited data on one line, plus the package they screwed me into. The tech was useless, but promised to have a smarter supervisor call. The next day, I got another 100% data usage text and another that night. This has continued since December, I have argued and fought.

Apple has even done a troubleshoot on my cell phone and they concluded that there is not any data going to the ** thing, it is nothing more than a paper weight at this point. However, every single month, I have my regular cell phone family plan bill of $200, but then AT&T has charged excess data fees ranging from $500-700. They accused me of downloading movies, chatting, IMing and streaming. Apparently, my cell phone is the local free WiFi, even though it is off and I make a point to change the WiFi password daily. This point earned me the snotty retort that it is super easy to figure out someone's passwords even though each and every one of mine has been various STDs translated into Finnish. Yeah, those are obvious. What was I thinking? Bottom line, they are charging me 4 times what my plan was before they screwed up and switched my plan, they have credited me back nothing and refuse to, even though I am not using what I should be and certainly not using what they charge me for. Help? $1000 per month for 2 cell phones, one is not even in use!

I cancelled my service after 12 months on January 30, 2012. My account is paid in full according to the contract, and I am still receiving charges. I called on March 9, 2011 to ask about billing. I was told they would send the final bill again then I would receive credit. I have not received any credit or notice, except a collection notice from NCO Financial Systems (a collection agency). Since I have no confidence this will be resolved, I am going file a complaint with Consumer Affairs, etc.

I called the corporate office and was given a number (1-800-403-3302) to what I was told to be corporate office on the West Coast. It's the same AT&T number. I got Billing Department again. I asked 5 times to speak with a manager and was refused every time. The billing specialist refused to the resolve issue. I was told for the internet and phone service I signed up for 12 months, the Internet service was changed in December 2011 and that my billing changed. I did not receive any notification that my 12-month offer had changed.

I called on January 30, 2012 to close the account at the end of 12 months. Account was closed that day according to Billing, and I was charged an early termination fee for Internet (a few days before my 12 months was up). Originally, the phone service was established on February 4, 2011, and the internet was established on February 7, 2011, I believe. I informed Billing that I had called on March 3, 2012 and asked why I was receiving a bill. I was told that it's AT&T's normal practice to send the final bill then a credit and that everything should be okay with the bill.

I called the corporate office again and was told I would be speaking with a manager. But I did not get a manager and got California retention office. Then I was transferred to CA retention office again, then cut off. I called the corporate Office again, and I was told I would be put in contact with the Manager. I got Billing and Sales Illinois, and I was given the number 866-651-4038. Then I was offered to be transferred, and I was transferred outside of US. I did not attempt a 4th call to corporate. I have dealt with these billing issues for more than a year.

I have contacted their customer service and tech support numerous times and they always tell me there is nothing wrong with the network in my area. Right! That's why I keep having problems because there is no problem in the Cincinnati area! I think they've opened up three trouble tickets for my case! It's funny how many other people in this area are experiencing the same thing. Come on AT&T, fix the network problems. The towers are being overloaded and you won't do anything about it. I don't see Verizon or T-Mobile having these issues everyday.

I called 3 times in one day on March 22 to try and get this resolved. So far, as of the posting of this complaint, I've been on hold for 2 hours 41 minutes and 55 second waiting for an employee from Connect-Tech to get back with me to resolve this whole mess. I don't want this service. I have made that very clear nor do I think I should be made to pay a cancellation fee of $80.00 to have it cancelled when I was told it was cancelled as of January 13th, 2012. I really don't want to stop my service with U-Verse or AT&T, but I will find a new company if I can't get this resolved. I was a faithful customer for my satellite and internet of Dish company for 10 years and 1 year with Time Warner before moving to AT&T. I have been a faithful customer of AT&T since moving to Kansas City in 2003. If this is the way your company treats its faithful customers, then maybe it's time I find another company.

Shortly, after the close of the cycle, I received a whole new bill which would have to be for the Jan 2012 - Feb 2012 billing period because the Dec 2011 payment covered Dec - Jan 2012. I contacted AT&T to find out what happened, and they said that I owed for Jan 2012. I told them that my service was terminated before the new billing period for Jan 2012 - Feb 2012, so I should not have a bill, but they billed anyway and did not change it. I want them to remove this expense because it's one that was not incurred. Please assist. Thanks.

I call twice a month and get the same end result. Nothing has been done! The first phone call I made in December, I told them that if I could get a fax number I would fax the proof from my bank and they said they do not have a fax number, which is amazing that a phone company does not have a fax! I called in February and being tired of dealing with the customer service, I asked for a supervisor. I was put on hold for 10 minutes and the person came back and said the supervisor was too busy to talk to me! Wow, amazing again! I have been told I would receive email confirmations and call-backs to confirm the status of my account. I never get any response back ever, to date, nothing from them.

The accounting department apparently cannot do simple addition and subtraction! If you are billed one amount and that amount is paid you subtract and the bill owed is zero! Easy… right? Not for AT&T. Hey, AT&T, you suck! You also do not care to resolve anything with your customers ever! I just called on March 19th, 2012 because my bill now shows $122.00 and I have been reported to the credit agencies. All I owe is the current month's $40.00. I called and talked to someone that assured me she would take care of me, but said she had to put me on hold and when she supposedly put me on hold, she placed me back in the calling queue and eventually got a message that the AT&T office is now closed!

I cannot even believe AT&T! Get your crap straight. As soon as I am done with my 2 year commitment, I am dumping you and everyone else should follow suit! I am so sick of this garbage. It is not worth my stress, being lied to at every turn! I happen to know a person that is a customer service rep and she tells me that AT&T has the agents on a timer and if they go over on 3 calls they get fired, unless they can pass it off on a supervisor and the call clock resets to 0 and starts over. So what happens? They lie and tell you what you want to hear and then find a way to get you off of the phone and do not live up to what they have told the customer! Again, AT&T you suck!

Lies! They all failed to inform me directly that this tablet thus wipes out my upgrade option for my phone. Never was this explained to me. Sure on the receipt that prints out after I signed is it in fine print, but never once was this explained. Now, the Samsung screen quits on me, only after two months. I decide a good time to switch to iPhone vs. Android. I go in only to find out I can't because someone in the Juneau store, waived and did a manager over-ride which removed my upgrade option. I would have never got or accepted the tablet had I known this.

I spoke to three representatives who said, “Sorry but you accept, the exceptional pricing on the tablet, if you didn't accept it, your upgrade would still be in place.” Now, I have no phone and put up with absolute rudeness and still have to spend money. Mind you, I have since been with AT&T since ‘08, a payment of bill not included phone purchases, over 8,000 dollars. I have a family plan and three lines in total. This practice in their store was and is deceptive and how are they not accountable for not informing me of all the strings with this? Help, someone please file a lawsuit.

A month later when new charges came up, and again, I went through the runaround between AT&T and their billing companies. At one point, someone at Consumer Telecom said they would take it under their wing and get it resolved, even though it was not their job, which they did, and those charges were removed. I then changed my internet access numbers to bypass the offending number, according to what my ISP had given me as toll free numbers to use. I even called a local AT&T rep to find out.

Well next month there were still some charges outstanding from the last month's use of that number gone bad. I again made the calls and after a long while, got someone who could speak and understand English, and was able to do something. He apparently filled out some kind of complaint form, putting the charges from the bad number into a dispute status. I don't know what I was supposed to do after that. He didn't tell me, but I assumed they were handling it. So I continued to pay my bill minus the bogus charges for quite some months until I got a notice that my long distance was cut off.

So I tried to get through the AT&T system and finally got someone who I couldn't understand and was no help at all as my situation required her supervisor. I became very discouraged at that point. Then in the next few months I started receiving 2 phone bills for my same number. I didn't understand what it was about but thought that maybe they had straightened it all out, as the new billing didn't have any of the bogus charges. Next thing I knew, my entire phone service was cut off on Feb 5th. I admit that my January payment was a little late but I was very confused about the billing.

It was a charge of $80+ which did pay well before their cut-off date. The letter stated that if I paid the $80, my phone would be turned back on. Well no phone service has been turned back on in 5 weeks. I tried to get through to AT&T about it and can't seem to find anyone to help me. The bill now has gone into collections. Can you do something? The number that caused this whole problem is **. At one point I called a local AT&T rep to find out if it really is now a toll number and they said no. I would so appreciate some guidance and assistance. You can reach me by email as phone is now impossible. I have all my billing statements since the time of this disturbance to prove what I'm saying.

How many consumers would be happy with a utility company that sold them unlimited power usage only to later say that after 3 days of power usage they will start rolling blackouts, or a water company that sells unlimited water and then turns the water pressure down to drips after a few days, or a cable company that sells unlimited channels and then only allows a few to be watched after reaching a never before discussed limit? No consumer will be happy with unlimited garbage.

We returned the booster and canceled our service. The manager at the store told my husband the contract would be terminated under the military clause and she warned that we may still receive a bill for the fees but to just contact them and it should be resolved. So two weeks went by and our phones are still activated. We called to see what's going on and they told us they won't terminate service without a copy of the orders. We faxed a copy and heard nothing then. We contacted them and they told us the clause does not apply because they now say we have coverage!

Today I got a "Welcome to AT&T" pamphlet with my rate info. It's significantly higher than I had thought. I certainly wouldn't have signed up for a plan at this rate as I can get the same plan with another company for less. The pamphlet also listed a one-time charge of $49.30, but for what, they never said. Is this an installation charge? I know the plan I signed up for didn't have an installation charge. I certainly would not have agreed to pay almost $50 for installation when no one was required to come to my house to install anything. Is this just a random 'just because we feel like it' charge? I have no idea.

So, to find out what my actual plan rate is and why I had this one-time charge on my account, I called the 800 number given in the pamphlet. The number doesn't work... never even rings. I tried it several times. So I thought I'd utilize the online chat feature to get info. That didn't work either. A blank chat screen popped up but nothing ever loaded beyond that. When I first visited the website, I got a pop-up asking if I wanted to complete a survey about my visit. I agreed to participate. Of course, that didn't work either.

Further searching online for some sort of help led me to the "Contact Us" link, which doesn't offer any way to contact AT&T but merely takes me through a step-by-step multiple choice chart which ultimately leads me to online information which doesn't resolve my problem or give me any other choices for contacting AT&T. The Site Map gives me a "Cancel Service" link but all that says is, I must call the 800 number. The same on in the pamphlet that doesn't work.

All-in-all, I've had AT&T for 14 days and I feel completely scammed without any way to get help. I may contact someone at the state government level for legal help. What a shame! I'll never use AT&T again and certainly won't recommend them to anyone.

I told her that is not my fault, and it is Chris's fault, as he gave me the number with no letter at the beginning, and I am not responsible for AT& T's mistakes! She said, she wasn’t not going to credit me at all. She then transferred me to someone else. This other person said she was sorry about the mistake in cancellation, and she took care of cancelling it as of this date, not 12/5/11. She then said, “You used the internet so I am not going to credit you for the past 1 and a half months!” I told her that I have not used, it as I have AT&T wireless 4G on my phone, but I had not unplugged my modem, as it is in a corner, and is hard to reach.

I then asked to speak to a supervisor, and she said, "that is your right but I am still not crediting you! Have a nice day!” I asked her when she would transfer me to a supervisor, and she said she wasn't going to, and someone would call me in 3-5 business days! She then hung up! As of today, I still have not heard from anyone (she didn't bother to get a contact number from me) and I am continuing to be billed with late charges! I don’t even use my * home phone, it is only connected for my burglar alarm!

I forgot to mention that when I signed up for DSL, it was supposed to be $14.00 per month for 12 months, but they charged me the full $19.95 for the past year! What can be done about this, as they are going to screw up my credit rating, while I wait for one of these useless morons to call me and fix this problem?

The next month, I was billed for $149. When I called, I was told it can take up to a month for the change to take place. The following month, I was billed $139. I called again and paid the fee. I have called every single month to get this corrected, to no avail. I am at my wits’ end. Installation was done on 9/3/11. The phone had static every 10-20 seconds, and the high speed started to decline. It wasn't until a tech came out to access the problem, that it was discovered that the HD was never installed, and because the first tech never unplugged the router from our computer, the phone static problem continued. Once the router was unplugged from the computer, we started having better phone service.

On 2/27/12, I spoke with Jennifer at U-Verse Retention Service, and was given a $100 credit and your email address. I feel I have been taken advantage of by a huge company, and as a little person, have little rights fighting “big brother". Please look into this matter, and give me what was promised at the price promised in the first place.

Wanting my phone to work, I did everything I was told, to no avail. Within the proper time frame, I cancelled AT&T service by use of a number port. A number port is when the provider of your choosing gets on the phone with your current provider and change services. After my services with Verizon had been restored I drove to an AT&T store in Lenox Mall located in Atlanta, GA and returned the iPhone. The rep at the store in Lenox Mall was a ** male, his co-worker was an ** female, and the manager was an ** male. I had been told three days ago that I wouldn't be charged a restocking fee of $35; this was not seen in the reps notes (unprofessional).

March 2012, I received a bill for over $435, claiming that I had not returned the iPhone. I have spoken with numerous claims to be managers and they tell me that there is no record of the return, I suspect foul play. I am now being told that I must provide proof of receipt to get the bill reduced, I told them my credit union shows the purchase being credited back to my account, they are telling me that they cannot accept this (preposterous). I was told that a manager would contact me personally to alleviate the situation, no one called, and I had to call them.

Once again I suggested that a three way phone call be conducted with my credit union to prove the returned item, either that or fax. AT&T has accepted none of my request and would like me to drive 25 miles to the Lenox store to investigate (which is their job). This company seems to want only disturb fair decisions made by customers, and use them as financial pawns.

In regards to the complaint, AT&T debited my account for $1,387 for a past bill along with unreturned merchandise which I returned and have the UPS receipt as documentation. I received no notification of this upcoming automatic debit which came directly from my account as I was told over two months ago that this account was closed and I didn't have to worry about my account being debited. Upon my knowledge of this transaction, I called AT&T Services at 9:00 am on Tuesday, March 6, 2012, and spoke with a young man about the monies being debited from my account and how I could not afford this. He specifically offered me to reverse the payment and refund the monies back into my account. He spoke with such authority and knowledge of policy. I was ecstatic! I called the landlord and asked him to remove the lock so that my children, who had been outside after school, could not get in because I promised that my rent payment would be paid as soon as I got off work, based on the conversation with one of your employees.

Your employee even told me that the reverse payment would show up in my account in about 30 minutes and he went on to further state that it they are told that it normally takes 24 hours but mine should be there shortly. I began calling my bank all day to check to see if this refund had been returned to my account. It never came and I was humiliated! However, I still trusted the word of your employee as I hopelessly waited thinking that maybe my refund was just experiencing the normal time frame. I called again at 4:15 pm to confirm my refund payment and this is where I connected with a representative of your company named Ida, who told me that a refund payment was not due to me and will not be placed in my account. Might I add that she was very professional as well as compassionate to my situation.

I then asked to speak to manager and was referred to a Ms. **, who too exhibited such compassion as she was too totally professional as I pleaded my case and asked for some kind of help as this situation caused a hardship beyond belief, eg, overdraft charges, unable to buy food, etc. Ms. ** stated to me that the first representative that I spoke to in regards to my account should have been aware of the policy of AT&T and that he knew that the company does not do reverses or refunds once they've been debited from an account. I was then truly humiliated! I felt that this was told to me in order for someone to feel powerful or to possibly get a laugh.

Your representative did not write in his written documentation the correct words spoken in our conversation as I was told by AT&T reps that I spoke with said they did not read the same information in his notes. It was stated that all representatives must write the problem and conclusion of the conversation of each call received and he, however, did not. If he made a mistake, then I should have been notified immediately as my phone number was on file! Ignorance to the law is no excuse. I totally do not accept the fact in regards to this entire situation and hereby request that AT&T make special arrangements for my situation because of your employee. Your employee stated to me, "Your refund credit should be in your account in approximately 30 minutes."

Your employee did not give correct information, as he may not have been properly trained on policy and procedure. He also did not promptly inform me once a mistake has been made. The response that I received by the representatives of AT&T was, "I'm sorry." I feel that I am due an apology by your employee as well as an apology by AT&T in order. Mistakes by representatives could possibly end up costing AT&T millions of dollars. If all calls are recorded by your company as stated, then the conversation which took place on March 6, 2012, between myself and one of your representation between approximately 9:03 am until 9:20 am as well as the recording on my personal phone may serve as documentation of my complaint if documentation is requested.

In conclusion, I am totally disappointed with AT&T and I hereby request that I be connected with someone who has the authority to properly address my situation. I look forward to hearing from you soon. I may be contacted via the following methods: phone ** or **; e-mail: **@hotmail.com or you may send written communication to the aforementioned address.

When I tried to reach someone at AT&T to get our phone reconnected immediately, the record line kept hanging up on me. When it finally put me on hold to speak to a representative, I was left on hold for over an hour. I finally had to drive to the nearest AT&T service center I could find, which was 15 minutes away, and ask them for help. When I arrived at the service center, I handed the customer service rep my cell phone and explained to him that I had been on hold with AT&T for over an hour. He was able to get a rep from AT&T on the line, but the rep told me I had to pay the full amount to get the service put back on. I tried to explain to the rep that I was told my phones would not be disconnected until the dispute over my bill and my service was handled. The rep told me that she was not aware of any dispute regarding my bill and I had to call back and speak with someone from the billing department.

On Feb 27, 2012, I contacted AT&T again and explained to the rep that I was not paying another phone bill until my service was repaired and my bill was investigated. The rep, Maria, told me she understood, and I asked to speak with a supervisor. She forwarded my call to a Jeremy in small business accounts. I asked Jeremy if he was a supervisor, and he said no. He said I couldn't speak to a supervisor, because a supervisor couldn't help me, but he could. I explained to him the problems I was having with my service, and he said I should add more lines. He kept trying to sell me additional services that would not only increase my bill, but also put me into an extended contract with AT&T that I didn't want. I finally told him to go to hell and please let me speak to a supervisor. He said what I needed was to speak to someone in the repair department and he would transfer me.

I was on hold for over 10 minutes, and a repair person never got on the line, so I hung up. I then contacted Steve **, a contact person in repair for AT&T that had come out and repaired my phones before. I left him a message and explained that my service wasn't working properly. As of today, March 9th, I have not heard from Steve. On Feb. 28th, 2012, I contacted AT&T again, and this time I spoke with Sandy. I explained to Sandy what the problem was with my service, and that I was not going to pay another phone bill until my phones were repaired. She said she understood, and she said the other rep I spoke with should have provided me with a tracking number. She provided me with a tracking number, and told me someone would contact me within 3 business days. I never heard from anyone at AT&T about my complaint, but I did began to get harassed by the billing department regarding my bill.

On March 8th 2012, I received a message from Floyd at AT&T, regarding the tracking number. I left Floyd a message on March 9th, 2012, then I noticed I had a bill from AT&T on my desk, and it was a disconnect notice that was scheduled for March 10th 2012. I contacted the number listed on the bill, and got Ted in customer service. I explained my situation to Ted, and he said he was very sorry for all the problems I was having. He said he could see some notes on my account, but none to the extent of what I was telling him that happened. He said he was in customer service, and he really couldn't do anything, but he said the rep I spoke with back in Jan. 2012, should have put my bill in dispute, and that would have stopped the interruption. He also said I should have been allowed to speak to a supervisor, and he would make sure he got one on the line for me. He put me on hold but I didn't get to speak to a supervisor. He said he would add a dispute on my phone, even though his department was not allowed. He suggested I requested to speak to a supervisor in billing, and he said that the other reps I spoke to should have not told me I was not allowed to speak to a supervisor.

While I was on the phone with Ted, Floyd called. I asked Ted if I should speak to Floyd, and he said yes, so I hung up with Ted, and then explained my situation to Floyd. Floyd said he would investigate my service and get back to me. I explained to Floyd that my service was schedule for interruption tomorrow, and if it was interrupted again, I would just close my business, because I'm too tired fighting with them. I spend more time fighting with AT&T, than I do running my business, and that is not acceptable. Floyd said he would put my bill in dispute and make sure I was not disconnected.

First, I never had this call with them. Second, if they claimed to have my number, why didn't they call back. No response from them. He said if I paid X amount of my bill, the account can be closed and all relationships with AT&T done. I paid immediately using my CC. Again, in February, I got a bill. Now, I called; and they told me there was a cancellation fee. I reminded them that the last manager said all the bills were cleared, and I was done with AT&T. He never mentioned any other pending bills. To this, the answer is sorry and that I have to pay.

Twice, I had problems with AT&T. The first time, the misinformed agent put me on a plan that didn't exist. The second time, the manager said my account would be cleared and closed, and again, it didn't. AT&T is so frustrating. They never tell you the actual facts. Both times, both agents didn't know what they were talking about!

Mr. ** has had service with AT&T for over to 20 years. I have had cellular service with AT&T for at least 10 years, if not more. As a result of what we have been put through, we will both be canceling all of our services with AT&T because of this situation. Mr. ** received conflicting promotions from AT&T regarding the bundling costs for package deals. When we ordered the service in December 2011, at no time was it ever disclosed to us that we would be subjected to a early termination fee of $150 if we did not stay with AT&&T for 12 months. Not only did it take over two weeks to get the service installed, requiring me to have to go to stores with WiFi service or friends' homes just to access the internet, but when the technician came out on January 7, 2012 to install it, it took him over 2+ hours just to get it up and running.

Since that time and because this is a broadband with a finite number of fiber optics with an unknown number of subscribers utilizing this same broadband, I have experienced freeze-ups and/or no connectivity to the internet. Since I do everything online and my inability to maintain connectivity has led to total frustration of any alleged contract with AT&T and has resulted in total dissatisfaction with AT&T's internet service. Because this is essentially a breach of contract in so far as I was not getting what AT&T led me to believe would be more than sufficient to meet my needs. I am going to school online, do all banking online and it is essential that I have no disruption in connectivity. And, as for Mr. ** who is paying this bill, he has clearly not gotten the benefit of the bargain for which AT&T continues to bill him.

I have made at least five attempts to reach someone of authority that can deal with this matter and the constant, inconsistent statements (not to mention being transferred to AT&T departments all over the country) that I have undergone is unconscionable, reprehensible and just shows how bad AT&T treats its paying customers. Mr. ** and I may be small fish in the sea of AT&T but fish have been known to swim in schools and I am more than confident that there is a plethora of dissatisfied customers within this area who will be more than willing to band together for a class action.

On December 27th, I received another SMS saying that my international data roaming services has been suspended because of high usage, which I found surprising because the roaming service was already turned off on my iPhone. Upon my arrival back in New York from vacation in Pakistan, on or around January 17th, I was surprised to find out that my bill included a $536 charge for international roaming. I called the AT&T customer service to complain and was told that the charges were because I did not turn off the 'fetching feature' in my iPhone. I told the AT&T rep that I was not asked to turn the fetching feature off when I had spoken to them from Pakistan and I wanted to dispute this charge. The customer rep told me that I should pay all the charges excluding data roaming and latter will be reversed. So I paid $101.76 and continued to use my phone.

Late in January, my phone service was suspended and upon calling the company I was told that it was because the $536 amount was now overdue. When I told the rep that it was in dispute and I was told not to pay them because they will be reversed, he said that the previous rep did not register a complaint and thus, charges remained. After spending almost an hour with the customer service rep I was told that a formal complaint has been lodged and the charges will be reversed.

In mid February (around Feb 19), my phone was again disconnected and when I called AT&T, I was told that my complaint against the roaming charges was rejected and unless I paid the full amount, the phone services will remain suspended. I complained to the rep that I have spent almost 3-4 hours with various AT&T reps and have been told that these charges will be reversed and on that basis I paid all my dues excluding the disputed amount. At that time, the rep told me that AT&T can take off $200 from the disputed amount but rest I will have to pay. I told the rep that I will think about this because not only did I not use data service while in Pakistan, I was told that they will be fully reversed. In the meantime my service remained suspended.

On February 22nd, I called AT&T back and asked them to take off $300 from the disputed amount and I will pay the rest and settle the whole issue once and for all. After spending another hour with the rep, I was told that the company had agreed with my request and I can settle the disputed amount with a payment of $236 and the phone will be turned back on. I made the payment immediately and with in half hour my phone was reconnected.

Three days later, on February 25th, my phone was suspended again and I had to call AT&T and spend another hour explaining that the dispute was settled on February 22nd and based on that my phone was turned back on. The customer service rep told me that the company had rejected my settlement and I will have to pay the disputed amount in full. I vehemently protested that the company cannot turn back on the settlement but to no avail. I asked the rep to let me talk to his supervisor. After waiting for almost 15 minutes, I was told that the supervisor is not available at that time but will call me in 30 minutes on my other cell phone. The phone never came and the service remains suspended.

I did everything the company asked me to do to turn off the data service and despite that I was charged, which makes these charges fraudulent. Also, upon advice of the AT&T reps, I continued to pay all charges over and above the disputed amount because I was assured twice that they will be reversed, which means that the rep misrepresented to me. I settled with AT&T and my service was turned back on, yet AT&T went back on the settlement. Now the company is calling my wire line phone repeatedly to harass me into paying the full amount, while the iPhone service remains suspended.

At no time, while the AT&T rep sold me the phone and insurance did they mention one time that they were selling me third party insurance. At no time did they tell me that the insurance was for a refurb phone. I was asked if I wanted insurance. "What does it cover?" If you drop it, it falls in water, if it's stolen. "Okay. I better get it," I have talked with these talking heads; they just keep repeating the prompts that are on their screens. I have contacted AT&T regarding this outrageous bait and switch they pulled. I want to cancel my 2 year contract. Well, can't do that without a hefty fee. How bout we refund your money you paid for the insurance? No not yet!

I have $199.00 out there floating that they claim is non-deductible. That was 7 days ago. AT&T says they thought I canceled the insurance. The defective phone has been sent back. My money is out there. Who knows if I will get another phone? I told the AT&T's floor manager over the phone that I was seeking counsel and am planning on suing them for their practice. Asurion has been in several class action suits due to their practices. Yet AT&T continues to do business with them. Why? I am seeking counsel. I hope to get another class action suit started against this company. If not, I will seek action in the small claims court. Please, let's fight this company. We can do it together.

Of course, it didn't take long to see your company had worked harder at promising better customer service than actually making the changes necessary to provide better service. My wife and I had internet service from your company. We ended up moving and had to send in the internet router that your company provided us. Your company sent me directions on how to send in the equipment, so we followed directions as your company provided in the email. My wife first took the equipment to the closest UPS store to send back as stated in your email. The UPS worker stated that they did not send those routers back given the number on the router. I guess it didn't match up. Shamefully, I thought maybe my wife misunderstood the gentleman at UPS. I then decided to take it back myself and see what the problem was. The same gentleman was working and repeated what he told my wife.

We called your company the same day the UPS worker denied our second attempt to send in the equipment. The person we spoke to (after waiting on hold a ridiculous amount of time) stated that we would have to take it to the USPS. A few days later, I did as your company told me to. I went to USPS to drop off your equipment and rid myself of this now growing headache. After waiting in the USPS line for nearly 45 minutes, the USPS worker said that they can't send it back without a mailing label. But according to AT&T's rep, we just need to bring it in, I told her. She said that she would have to charge me to send it back. Dreading the call back to your company and the almost certain ridiculous wait time, I called anyways. Right on queue, the wait time was long. This was becoming some kind of torture. What more does your company want of me? I was starting to feel like I was putting more effort into returning your companies equipment than your companies efforts to get it back.

This time, we thought we had found an answer though. We spoke to a guy who said he was sorry for the inconvenience and almost made me feel bad for feeling so much hatred towards your company. He assured me he would take care of the problem by sending out the label we needed and ending this horrible story. Now it's 3/3/12. It feels like a month and a half since I last spoke to your company's rep who guaranteed to fix the problem and what has become of everything? Nothing! Did we ever receive this magical label? No! But one thing has changed, your company has stolen $150 out of my bank account. Your company has put my family in a financial hardship by making our account negative and making me search for funds for gas just to get to work! We are so upset your company has stole from us!

I called my bank and explained the entire story to them. The best part was when my bank's rep stated that she had the exact same thing happen to her! She put in the dispute and guaranteed a return of all my funds! I wish she could train your company on true customer service. I am including all the contact information for my wife and I. I will still be waiting for that label I was promised and I will send your crappy equipment back as soon as I get it. Please look out for online reviews of your company as well as this email. I will make it very easy to find. No thank you.

Now it is in collection, as I said, and my calls to AT&T are nothing short of silly. One agent was confused and started making all sorts of stories up: I bounced a check (which can't happen the way I pay, much less that it is just plain not true), the balance was from an earlier account (I was with them for nearly a decade. What are they talking about there?). Ultimately, that agent hung up to avoid having to continue. Another came closer and admitted they made a mistake and did not cancel billing when I requested. Thus, even though my phones were gone, they kept charging. I sense that one was on to something. He said, "We will look into it and contact you". Of course, nothing.

In the end, I am now in collection, suffering damage because AT&T can't figure out their computer system. I said to them, "hey, if I had a balance due from service prior to Nov. 16th for my account, I will happily pay". And they sent a bill, I paid. Now this. It would be so nice to speak to a supervisor with a brain, but those requests have been met on three occasions with "oops, we disconnected you by mistake". Yeah, right. It is like dealing with my 14-year old. I am so tired of this.

However, for clarification, last month, my bill was $58.93, which was paid in full with a money order. Attached is a copy of last month's bill, along with the money order receipt #** and the receipt from the store where the money order was purchased. Also enclosed is the current bill, which is reflective of AT&T receiving and posting a payment to my account on February 9th. Consequently, the payment posted was not for the total amount of the money order; $58.93. Instead, the amount posted was for a $1.00CR. Obviously, there is an error. Or perhaps an AT&T employee has ascertained a means to purloin customers’ payments.

Nevertheless, upon receiving this month bill in the amount of $140.00, I am extremely upset. If AT&T is unwilling to resolve this matter within a timely manner, then my services will be cancelled; land line and wireless internet. Because who in their right-mind would want to continue to do business with any corporation that maintains less than high-quality service for customers?

At this point, it is necessary to inject a bit of perspective into the situation in order to lend credibility to a previous statement. If an AT&T employee has managed to purloin laptops from the corporation, then who is to say an employee hasn't exploited the means to purloin a customer’s payment? A $58.93 money order does not reduce itself to a $1.00CR. Thus, it is my request for AT&T to address the billing error, adjusted my account to reflect accordingly, and provide me with an updated response. Your prompt attention to this matter is appreciated.

This company loves to bring on 1099 trunk slammers who work for peanuts and managers that run these sites that have no previous field experience. A matter of fact, the main manager, just a year ago, was selling truck parts which makes you wonder how he can manage this big market when he doesn’t even know what he's looking at on site. So these trunk slammers have no care in the world to take pride in their work to insure quality work which means quality service for the cell phone customers. They only care about walking away for the day with a bag full of peanuts.

So all you AT&T customers stuck in a contract, I'm sorry but that’s what’s happening on the other side of the phone.

Further, I was offered a bonus for bundling and was promised $100 was coming in the mail. I went back to the store, inquired to a sales person, left my name etc. 1 year and 5 months later, still no check. Further, I believe they are posting their bill, receiving late to incur and collect late payments. They have also offered a $10 bonus for going paperless, although I didn't take them up on this. I have spoken to other AT&T customers and was told by all that it took forever and they had to inquire many times to get their promised money. How many people are still owed promised money today because they didn't keep following through? Just off the phone with AT&T customer service wouldn't even speak to me because I couldn't remember some password and childhood hero that I was forced to pick on the spot upon my purchase at the store. Help!, I can't even close my account, their website is not accepting of my old computer, ironic eh? Yes, give me an attorney. I'm mad!

There’s nothing they could do and they suggested I call customer service. Customer service proceeded to tell me the same thing after checking with a "supervisor". In other words, my second line would become semi-useless unless I paid to upgrade and sign a 2-year contract for it. For background, I have been an AT&T customer for many years (including Cingular before it became AT&T) with as many as 4 phone numbers until a few years ago. And for the past few years, I have a primary account with a second line (2 numbers). My contract ran out many years ago and since then I have continued on same contract terms (about $55/month) for 550 shared minutes. The point I tried to impress on AT&T was the following.

We barely have used the wireless phones and each month we consistently have used less than about 60 minutes (14 minutes last month), and, therefore, they have been making terrific money off of me while I have barely used any service or bandwidth! Additionally, I pay online as soon as a bill notification appears--instant payments every month! So, they not only take my money for minimal use but they get it instantly at each bill origination date. In return, they refuse to change my second "basic" phone from 2G to 3G so as to be able to communicate soon. So, unless I upgrade that second line will be virtually useless. So much for their "no cost, no service agreement."

I walked out, refusing to change my 2G to a 3G at no cost. I had already spoken to Verizon, known for better service and better connections, a few days ago. As a result, I will terminate my AT&T account as soon as I get a Verizon account with same phone numbers in coming week. This event is at the very least "illogical", not well studied by AT&T, and somewhat "unethical". I will never do business with AT&T again or any carrier that uses them and will propagate my experience to others. There is no easy way to again complain to AT&T. They are like "trained robots” with a memorized reply.

Two days later, my phone would not even come on (slider). I took it to the AT&T center, and they said the battery port was dysfunctional. So I had to upgrade and pay for another phone. Great. I paid for a new phone, then a week later, I contacted AT&T back. I have a $144 bill from a basic talk, unlimited message phone (one that was cancelled and being returned). I told her "Hey, I requested a return label and said to mail it so I could send the phone back."

About week later, the phone that was cancelled supposedly had bill still. So I chatted online with several incompetent people, and they said they would send a return label and after that they would remove the $40 activation fee. I still owe $100 for a phone used once to call AT&T and got new lines. Really?

I wake up this morning, and my phones are suspended. I quickly got online to discuss this matter, and until that is paid, I will be suspended! It's not even for my new phones! It's for the old one! For a bill that was supposed to be cancelled and credited. I'm beyond ticked off with my service!

Following many weeks of AT&T technical support, we both (myself and AT&T) learned that the Samsung Focus Flash does not tether. AT&T immediately sent me overnight, with an apology, a new different phone that tethers. I received the phone today and called AT&T back to let them know all was done and to return the contract. I was told that there is no way I am going to get the previous contract and I was not allowed to talk to a supervisor. I was simply cut off and told regardless of what other divisions of AT&T told me, I was not getting the service that all we all were working to get started again. Frustrating.

I called one day after the phone service was turned on and cancelled the service due to her condition and asked that AT&T send the installation charges to her address: **. The next month, a bill was received that included the installation charges and one month's service. I immediately called and spoke with a billing representative and she indicated that they would be sending out another bill with just the installation charges. It is important to note that when I spoke with the customer "sales" representative, I signed no contract and no information was given to me that I would be responsible for a month's service. In essence, there was one day of service at that address.

We have received no communication from AT&T until this past weekend when I received a phone message from a collection agency. I contacted the agency this morning and spoke to an extremely rude man. I explained the situation again to no avail. He finally gave me the fax number for the AT&T dispute resolution office. I sent it this morning. What a sincere disappointment the AT&T customer service has been. As I have indicated numerous times, I will be happy to pay the installation charges on behalf of my mother, but I am completely amazed that a company can expect to be paid for a service not received.

When receiving my first bill in December 2011, I was charged $307.10 for wireless service. So I called, and for whatever reason, no one could explain my son's phone line was put under a senior plan. (Mind you, he was 11 years old.) So supposedly, they were going to credit my account and everything was going to be corrected.

Since December 2011, every bill I receive, needless to say, has not been corrected. Now, I'm being charged $199.50 each month starting in January 2012 for texting. I have repeatedly called each month to get it corrected, and each time, I'm reassured that it has been and I should not have any additional problem. I have spoken to supervisors, and I got nowhere. They acted like they are doing me a favor by issuing credits when if they would correct the problem, I wouldn't have to stay on the phone for 2.5 hours each month since December 2011. Is there anybody out there who can fix this?

Fast forward to Feb 2012, I pulled my credit report and noticed that EOS CCA is reporting this AT&T account for $79 since October 2011. I never received a phone call, any letters or any bills from either AT&T or EOS CCA that would state that I ever owed $79 at all. I would have expected that at least the collection agency would have notified me prior to or shortly after poisoning my credit report. I'm referring to even the basic letter saying that I would have 30 days to dispute this account, prior to them reporting on all 3 of my credit reporting agencies. However, I called and spoke to an AT&T rep in the billing department. We have a verbal agreement (and I repeated it several times) stating that if I would pay the old bill, she would call the collection agency and have them delete it from my credit reports. Having little choice in the matter, I paid it; and she put me on hold to call them. According to her, it was to be deleted.

2 weeks later, I call the CA and they inform me that they no longer own the account, but are updating the account to show as a Paid Collection. I don't think this should be the case because I never had a chance to dispute the collection in the first place. I only dealt with the original creditor when paying to have this billing issue taken care of. When calling AT&T back, they basically changed their tune to say that they wouldn't be able to do anything about what is reported to my credit reports, even though they wrongfully sent it to collections without contacting me to pay the bill in the first place.

I was in the middle of a federal background investigation where this account was brought to my attention. In my interview, it made it appear as though I lied about the account when I never even knew that I had owed AT&T anything. The results of my security clearance are still pending. I have been unable to apply for credit lately due to concerns about how that collection agency is impacting my score.

The next voice on the line was Chuck **. He said that he was a supervisor. He asked how he could help me. I told him about the verbal assault but he did not want to hear about the assault. He kept asking if my billing questions had been addressed. I said that they were, however, I wanted his assurance that Mark would be held accountable for his actions. I suggested that Mark be restrained. He said that he could not tell me how the situation would be handled but that my conversation with him (Chuck) constituted filing a complaint. I did not feel confident in that statement and asked how I could file a written complaint. He gave me a web address that provided no help. I found this website by doing my own research. Additionally, Chuck seemed to be of the state of mind that as long as Mark satisfied my request of correcting the billing errors, it was perfectly okay for him to verbally assault me. Well, it is not. I am asking that both of these AT&T employees be restrained so that no one else will ever be verbally assaulted by these to individuals. I also ask to be informed of the action that is taken by AT&T.

I called back into the main line understanding the mistake but wanted to make sure I knew what was going on. The next rep that received my call explained everything to me and I asked if we could do something for me since he knew what had happened. Nothing could be done under his power, so I asked if I could speak with someone that could, 20 minutes later I hung up. A little frustrated and not asking for hand outs, I could pay the $450 but why would I? Hopefully you can see my point of view without the "customer is always right" perspective. It's just nice to feel your contribution isn't overlooked into the massive sea of customers.

When I asked the girl what was going on she told me not to give her any attitude. Another employee said basically for me to not say anything as they did not have to wait on me. I do not understand this kind of treatment for any customer and I will never go back in that store again. The manager finally came in and the girl gave me the item and I left. Is this the proper way to run a business? I think not. This sets a terrible impression of the store for any customer that comes in there. If these are the kind of employees they hire, I wish them luck!

I find out a month into AT&T that customers can't get through to our business because the phone is always busy. It turns out, we never got the "rollover" I specifically requested, hence the original quote on price went up.

Second problem is when we ordered 3 cell phones. I was told the phones would be $49.99 each. When I received my bill, the phones were $219.99 each. To avoid disconnections, collections, I called the sales staff at AT&T way in advance to fix the situation. Well, I just received a call that AT&T will send us to collections for not paying the entire invoice. By the way, I was told by the sales staff (Chad) to deduct the overcharge on the invoice and they would take care of the rest.

Well, I just received an automated call from AT&T saying if I did not pay the bill, we would go to collections. It's no way to talk to a human, so here I am. Switching to AT&T was the worst decision I've made.

If I don't pay my bill, they cut my service off. This is a multimillion dollar company, and their employees have not given me very good customer service, and when they say that they record your conversation for quality assurance, that is a joke. If they recorded my conversations, then the CEO of AT&T should be billed for my service, and time that I have spent in trying to get assistance. Or better yet, how would they like for me to contact the news about my complaints?

Finally I called Friday, February 10 and was told to call back today, Monday, February 13, 2012, the day that the promotion expired. I spoke with Allen and he told me that he saw where I had been calling and was told to call back, however he said it was nothing he could do and referred me to this website. My bill this month is $176.00 once again, I can't afford this large amount for service.

I am a widowed mother of two small children. I would like to keep the service that I have with my bill $120.00 monthly including my February's bill that I was promised. It's not my fault that I was quoted this price. If your look at my account last month you will see that my bill was $120.00 the price that was quoted. I think that I deserve better than this being a very loyal customer. I have been late on my bill. I referred several people to AT&T for Uverse service. I have my cellular service with AT&T and Blue Cross Blue of Louisiana is my employer and lots of employees have AT&T service. I pray that you could give me what was promised to me. If not, I will have to refer this matter to the Better Business Bureau.

I was told by Amory ** that their policy was to speak to a supervisor. If not satisfied, I could request to speak with his supervisor. However, the first supervisor would not allow me to speak to his supervisor. I would like to file a formal complaint.

I can understand not being able to help me in a particular way but as a customer, I would expect some respect and sympathy to which I received none even though this service outage would cost me time and money. It was a disgusting display from a company I am paying for a service.

At this point, I contacted AT&T and began trying to find out what had happened. They then told me that my service would be $40 a month as of December. (One year of Internet for $9.95 should end at the end of January 2012.) It has been two months for this solution to come about and AT&T is now saying that they are receiving the money. I'm sending it to the new address using the same bill pay and account number that I started with. If AT&T is now receiving it and my bank statements reflect the same, I demand that the issue is already resolved. They will put my balance at a credit of $360 as of February 2012, as I have paid them $40 a month every month for a $9.95 per month service. If they insist on charging me standard rates then our agreement of $9.95 a month is expired as of now (one year later). I will continue paying for service after this credit is applied.

As of today, being the end of January, my credit is $360. Their third party billing situation and the supposed money going to someone else is not my issue, it is AT&T's! AT&T sent money somewhere it was not supposed to go, not me! I sent this money to them and they then took it upon themselves to send it elsewhere. If they were not receiving it then how did you (AT&T) then issue checks to someone else without my knowledge? I was told that I had sent it to the wrong address but I did not change the billing address from California to Illinois. I don't run your company, you do. We are not talking about a delinquent customer here, I have overpaid them every month and what they have done with it is wrong and definitely not my fault.

Please make this right with me. I am getting tired of being treated like I am at fault. The banking problems are a prime example of the downfall of business in America. What happened to money transactions from client to customer, it is not my responsibility to figure out why their system is failing. I will expect a statement immediately that shows a $360 credit as of the end of January as this is the amount they have received from me and then gave to someone else. I am extremely angry that their personnel would even consider that I am to take this up with the fourth party that they have involved with no consent from me. It is their responsibility to refund my account and after this has been done, then it is their responsibility to get the money back from the fourth party. Please contact me immediately and let me know if this issue will now be resolved.

So we set it to be installed. We were having a TV put in my husband's workshop and a TV and a phone put in the barn. I asked the sales man, the woman on the phone and the installation person before he arrived if I needed to run the wire to the barn or the shed. They all said they would have someone come and look before the job. Well that didn't happen. The man comes to install the work and he was here 13 hours. I live in a two-bedroom trailer. I swear he stood and stared at the walls for at least five hours of the time he was here. I had to crawl under the house twice because he couldn't figure out the wires. When all was done that day, he hooked up three TVs in the house, he ran the wire above ground to the workshop for the TV, the two phone lines were turned on but the wires for the phone and TV still had to be run out to the barn.

Needless to say, we had to set an appointment for them to come back. We dug the ditches, buried the wires and called. They came and hooked it up. When I received my first bill, I was charged a $65 fee because they came out to hook up the second TV and the phone. They did finally take this $65 off. But my regular monthly bill was $219 plus Tax. Every time I call to get this fixed, they set up some kind of a promotion that runs out in either three or six months and then I have to call and complain again. This is ridiculous. They need to just fix my bill the way the contract said it should be. This is a $35 difference. I am very unhappy with the way they are treating this situation. The biggest problem is I had HughesNet satellite internet and my daughter had satellite TV in the barn. Now, these satellites have been taken down. I would have to pay $400 to get the HughesNet satellite installed again. I am very unhappy with the situation they have put me in.

I was transferred to Christie who said my address was entered into their system wrong and she would correct it. After correcting my address, she stated that Uverse TV is not available at my address. I told her my next door neighbor in Apt. 10 has their bundle package and that we share the same porch. Also, my neighbor across the grass in Apt. 12 has Uverse TV with no problems. She was rude so I requested to be transferred to her supervisor.

Mrs. ** came on the line and I explained the same situation to her. She stated that maybe the distance between the box outside and my apartment is too long. I told her about apartments 10 and 12 having their service and she stated that the service is not available to everyone in my area.

I, my daughter, and her husband consistently have the same problems, and we keep getting "jerked" around with AT&T saying that after 30 days, they are no longer responsible for any issues with the iPhone. We have to contact Apple. Even the AT&T personnel in the store said that there are so many people having the very same problems.

When speaking to Apple regarding dropped calls, undeliverable text messages, and inability to connect to the internet, they said they are not responsible for coverage by AT&T. It's a vicious cycle of unresponsive and unresolved issues, that AT&T nor it seems Apple backs up their advertisements. AT&T stated rethink possible. I was told by Tresa that "rethink possible" does not in any way mean that because you are having service issues, it does not mean that they will take back any Apple iPhone and that those issues are now under Apple; that is their contract with Apple. We would have to pay for another smartphone that AT&T has, an android smartphone that they cover in their warranty department.

It's additional cost to us, because we are bound by a two-year contract and that we evidently have to have in 20 months of that contract before an update/upgrade can happen while we go without "the most blanket coverage in the U.S." I have serious medical conditions and rely on my phone tremendously. In the last month, it was life-threatening.

And I keep getting the runaround between Apple and AT&T. I've asked AT&T to just nullify the contracts and give back the non-working iPhones and we go elsewhere. That can't happen due to contract bindings. I have a severed vocal cord and have to rely on texting a lot, because most people have such a hard time understanding me. We have done the requested new SIM cards, updates through iTunes, and technical troubleshooting. I even have to pay $9.99/month for a $20 phone that was paid for 5 years ago, because the line is on this account even though the phone is not in use. To disconnect this old phone, I would have to pay $175 if disconnected before October 2012.

Payment is expected in a timely manner or reconnection fees are applied. On the consumer side, it's false advertisement of "a network of possibilities that blanket the country, so you don't have to wait on wireless so you can enjoy your life." Then there are promises of managers that can "override and exchange phones" that were supposed to call back in less than 24 hours did not happen. Guess the service was down.

AT&T, to me, means all trash talking, because they definitely do not hold true to their mission statement and/or vision of "rethink possibility." All we want is dependable service, without all the transfers who do nothing to resolve problems but tell you there will be additional charges.

I'm not asking for a resolution motivated by greed, just one that is morally and easily handled and made good by the company who advertises as such. It's very sad that corporations treat their customers/employees as expendable and locked into these binding contracts that keep you a slave to their unrealistic demands of jerking you around and all the while they are greedily spending your hard-earned money, keeping you upset and trying and trying to get a good signal with no dropped calls, no internet for 2 and 3 days, and undeliverable text, even to someone who is on your account.

They say they just don't know why but "your phones just aren't talking to one another." What a revelation. Must have paid a rocket scientist to come up with that one! And Apple store nearest to us is 3 - 4 hours away. I have enough medical conditions, and I don't need this too. Even when the calls dropped while on the phone with AT&T and Apple, they didn't even bother to call back.

Thanks for nothing.

Very dissatisfied customer

Exactly 29 days after each payment AT&T would "suspend" my services again, I paid them amounts of $400, $150, $200, $250, and $300 and not once was AT&T willing to make a payment arrangement that I based on my ability and willingness in good faith to pay. When I finally could no longer pay the monthly increases my services were terminated and AT&T began demanding that I disconnect equipment installed by their technicians and spend my time and gas by taking it to a shipping company of their choice, despite the fact that not once have they tried to work with me. They are still billing me monthly and are now demanding that I either pay $1,200 plus or my account will be sent to collections. I have tried on numerous occasions to meet AT&T's increasing demands only to have them make no effort at all to accommodate me in any way shape or form and now I am being by them as well.

I explained I can't use a phone that doesn't allow me to receive calls at home. The phone continually shows "no service". I asked what they could do to help me and I was told nothing. Q: How about a booster? A: It might work but will cost $200. Q: AT&T should help pay for this. I purchased based on service and you can't deliver. A: No. There is nothing they can do. Q: Okay, then I need to switch providers. A: Fine. Q: You need to waive the penalty for early termination. A: No. Q: Who can I talk to that can make this decision? A: No one. This is our policy.

I am dissatisfied and angry about the way I was treated. I have wasted countless hours and lost business as a result of this problem. AT&T's arrogance is appalling! Are they truly untouchable?

My daughter just made a payment on my account for $230 to them! Because they shut off just the internet today. Then they told her she would owe another $120 in 19 days from now. You call their customer service and you stay on hold until you give up and hang up. If you are lucky to get a live person, they are extremely rude and don't resolve the problem. I just filed an online complaint with the FCC. After sitting on the computer for a couple of hours, I couldn't believe the number of complaints that AT&T has received. I'm checking the "do not want an attorney to contact me" below, however, I believe there needs to be a class action lawsuit for fraud against this company and if that is started, then I do want an attorney to contact me.

I took it in to AT&T store in my area on 1/31/12 and explained to the manager what had happened. He immediately took off the back of the phone where the battery is while I was still talking to him as if he knew what he would find. There was this piece of paper about one centimeter sticking out of the pack of my phone and there was a tiny speck, maybe a millimeter on the piece of paper. The manager interrupted me and announced, "Yep, there's water damage just as I suspected, it's not covered on your warranty". I was upset that first of all the manager was so rude and abrupt with me without even listening to my complaint. He dismissed me immediately without hesitation so that no matter what my complaint was he had an excuse not to help me.

I am positive that my phone has never been exposed to water damage. The only way that little dot of water mark could have gotten there is if I was talking on the phone in the rain. I think a phone that costs $250 should be a good enough quality that I can use it in all reasonable weather conditions. I have never had a cell phone that I could not use in the rain. Aside from that, I don't believe that what caused my phone to die was due to the water mark on the back of the phone. It was obvious that no water had saturated my phone or that it was even a full drop of water. And the water mark had to have been at a much earlier date because I haven't been outside in the rain in months.

I tried to explain to the manager that it absolutely could not be due to water damage and I wanted him to explore other possible explanations for why my phone all of a sudden stopped working. He kept talking over me and said, "It doesn't matter, it doesn't matter." He then told me that I would have to pay the full price of the phone, $250 and in addition, I would have to pay for a new phone.

I am really upset that I would be treated this way and I am highly suspicious as to why AT&T phones can be so easily destroyed. I brought my mother in to back me up because I felt I was being bullied by this manager and together we were able to talk him into replacing the phone with a cheaper model than the one I had originally purchased through them for $60. That is a huge difference in price and I am assuming that the quality of this new phone is far less than adequate for my needs. I read through some of the complaints about AT&T and I wish I had seen them before signing up with AT&T. I really don't think that AT&T cares at all about their customers.

Customers on tiered plan can pay for more data if they need it, and will not see reduce speeds". Initially, subscribers were described the data services as being "unlimited", and with "3G speed". If the company is compromising their side of the contract, they are at fault of providing coined "legally termed" services. They are discriminating high data users, on an undisclosed fluctuating poll. I believe this is a violation of the contract, and false advertising.

We had received a letter several times about bundling service. The manager (young lady) signed us up; we got 2 iPhones and was to come back Monday, 1-30-2012, to pick up a third phone for my wife. I was charged $204.88 for 2 phones, 2 covers, and 1 car charger. We were told if the phones did not work as supposed, we would get a full refund.

All weekend, I tried to get internet to pick up on phones. I even called tech support. On Monday, 1-30-2012, my wife and I took the phones back. The same lady said there was a restocking fee on items. We though maybe $25.00 or $30.00 total. But we were charged $179.95 for restocking fees. I told the lady that was a ripoff and that we were told a full refund. She said I signed a contract and that it stated so much on each item. We told her that she did not show or tell us about it.

(I paid $204.88, and 2 days and 10 hours later, I was charged $179.95 for a restocking fee, which was not disclosed.)

There was a traffic accident which tied up the southbound traffic. When I checked my phone at 1:45 pm, I was able to make calls. I regularly drive that roadway and have not previously had problems. My account is always paid on time. However, your network was a total failure. I would also like to complain that the person who answered 611 took over 10 minutes to provide me with the name and address on where to make a complaint. She offered no other options and I found this form through an internet blog unrelated to AT&T. She asked a lot of unnecessary questions and I had to tell her several times that I was not answering questions, but was looking for the answer to a question.

Installation date was 12-12-11. The first tech showed up, saw the job and decided it was too much for him and left. The next day, another tech showed up, did the install and after 3 hours left.

Later that night, we had a family night and all sat down to watch TV only to discover the TV is now broken. I looked behind the TV and there is broken plastic from the back of the TV laying on the TV stand and there is a box that was originally inside the TV that is now hanging out of the TV with broken wires and the u-verse cable is attached to the box hanging out of my TV. In addition, the DVR's in the bedrooms didn't work properly. I called AT&T immediately, and the nightmare began.

After several phone calls and being transferred from one department to another, AT&T ran my DVR boxes through a series of tests only to determine they were defective. 2 weeks have passed now and on 12-28-11, 15 days after the install, the new DVR finally arrived in the mail for me to install in the bedrooms so we can at least watch TV in there.

After 2 to 3 calls a week all averaging 1 to 2 hours being switched back and forth through departments, and lots of complaints, I still had a broken TV in the living room.

AT&T decided to send out someone to look at my TV. He arrived 1-13-12, 31 days after the install. It turns out, he was only the manager for the tech that was at my house. Of course, he is there to cover his behind and his tech. He proceeded to take many pictures with his cell phone of my TV and then sat there turning it off and on 20 or 30 times. I asked him what he was doing and he said, "I'm trying to get that white line it is making with my cell phone." I knew right then I was in for a long drawn out fight with AT&T.

Just as I suspected, 2 days later, I learn that the manager who was at my house decided it was not AT&T's fault and my claim was denied. Are you kidding me?

I had a perfectly fine working TV. I never had 1 problem with it, and the very same day AT&T was here doing an install, all of a sudden, I now have a broken TV with broken plastic and stuff hanging out of the back of the TV and they want to convince me they didn't do it? Then they send me a bill in the mail for $240 saying I have to pay for a month in advance for service I'm not getting. Huh?

Today is 1-20-12. It has been 38 days since AT&T was in my home, 38 days with no TV in the living room, 38 days of calls and complaints that are getting me nowhere, 38 days of grief, 38 days of being forced to watch TV in our bedrooms, 38 days of no more family nights watching movies together.

I even went directly to the corporate headquarters. They gave me a case number and said someone would call me with in 48 hours. That was 12 days ago. No one has yet to contact me from there either. I made 5 phone calls in the last 12 days to corporate offices and still nothing. I just keep getting the same message, from the same lady. "He got your message. He will call you.". When? Next month? Next year?

I haven't had service since you were in my home yet you are expecting me to pay for this service? Really? I want my TV in the living room fixed. Put it back to where it was before you walked in my front door. Anyone who knows a good lawyer, send him my way, please.

By the way, I have been an AT&T customer since 1999. That is 13 years of loyalty from me and this is how they want to treat me?

Here is the latest update. On Thursday, 1-19-2012, I received a phone call from an AT&T manager. He told me AT&T is going to fix my TV and to please get an estimate of damages and costs to repair. Finally, some results, or so I thought.

On Saturday, 1-21-2012, I paid $45 to a TV repair tech to come out to my home and evaluate the TV. He, in fact, stated that the damage was caused by AT&T. When they screwed in their cable to the back of the TV, it shattered the plastic and when the box fell out, it caused a short in the TV. He told me it would take a few days to write up the actual estimate because he had to call Toshiba and get part numbers.

On Tuesday, 1-24-2012, the AT&T manager called me back asking if I got the estimates yet. I told him that I was waiting for it because the TV guy was waiting for a call back from Toshiba. He said to me, "not a problem. If I get it in time. fine and if I don't not to worry because AT&T will come up with a figure" and he will call me back later in the day with a settlement and that I could decide what to do at that point. He never called back.

On Wednesday, 1-25-2012, I called the manager back first thing in the morning and I was told it was his day off. I thought, "Oh great! More delays." So I waited for the next day.

On Thursday, 1-26-2012, I called the manager again first thing in the morning and he informed me that he talked to Mr. Markee at corporate and he is not going to honor the claim. I immediately called corporate myself. Mr Markee was on the phone but I was told he would call me right back.

On Thursday, 1-26-2012, I was contacted by Mr. Markee. He claimed to be the president of AT&T. But when I googled "who is the president of AT&T" a completely different name came up.

Randall L. Stephenson, is Chairman of the Board, Chief Executive Officer and President of AT&T Inc. and has served in this capacity since June 2007.

John T. Stankey, is President and Chief Executive Officer, AT&T Business Solutions

John Stankey, President and CEO, AT&T Business Solutions, is responsible for AT&T's sales, marketing and customer service operations for retail business, government and wholesale customers of AT&T worldwide.

Interesting, nowhere listed in any of my searches did the name Mr. Markee come up. In addition, Mr. Markee left me a voice mail stating his name and position. I saved the voice mail.

Mr.Markee stated to me that he is standing behind the manager's decision, and that his notes in the system say that I told someone at AT&T my TV was working just fine. I laughed at him. Those are obviously false notes put in the system by an AT&T employee trying to cover their rear ends. Never did those words come out of my mouth to any AT&T employee

He also said to me that he didn't care that I was a long term customer and if I wanted to I could have U-verse removed from my home and go somewhere else.

He was a complete donkey, he was rude, short and when I said I will take this to the media, he said he didn't care if I went to the media. He will have his say too, and he will make sure everyone knows I made a false claim based on the notes in his system. But the notes in his system are false and made up by AT&T employees. When I said that he is forcing me to seek legal counsel, he said his lawyers will be much bigger than mine and he is not worried.

What kind of president of any company talks to their customers like that? Really? My only regret at this point was that I didn't record his conversation to me.

It is now Friday, 1-27-2012. My TV is still broken. It's been 46 days now since we have been able to sit in the living room and watch TV. Do you have any clue what it is like to have to sit in your bedroom for 45 days just to watch TV? I'm still forced to pay AT&T for service I'm not getting. I'm out $45 to a TV repair tech who clearly stated it was in fact AT&T's fault, and I'm extremely upset over this.

All I wanted was for my TV to be fixed and working just like it was before AT&T walked into my house.

In July, I received a past due bill for the amount of the modem. I contacted them and was told it would be taken care of, but they could not find the tracking label. Luckily, I had retained it on my e-mail. I was told I had to call UPS and find out what happened. The package had been delivered which I then had to call and explain to AT&T who then and only then verified the information. The lady I spoke to said she would credit the account and send me a final bill.

In August, when I had still not received the zero balance bill, I called back. This time, I was told it had not been credited and I owed them the money. I explained once again that they have the merchandise and to please contact the people in Texas for a confirmation and get it taken care of this time. I was told it would be. Well, believe it or not, in November, I received a letter from a collection agency called AFNI stating we owed AT&T the same sum of money.

I tried to call them and explain what was going on, but I was placed on hold twice for over 45 minutes. I called AT&T, and the lady in the collection area told me to pay the bill and they could not do anything else. I finally talked to some in customer service. She got the correct information and credited the bill on November 15. To this day, I have not received the zero balance bill.

We applied for a loan the other day and was told that they had dinged our credit. I called them and told them to take care of this. I was hung up on and transferred to people who were so rude and unhelpful. And I still do not have a resolve. I did nothing wrong in this situation, and we are being hurt by this negative reporting on my credit for something they did.

It is appalling to me that this kind of service is tolerated. I have tried to communicate with the consumer affairs department and the office of the president, but every time I asked for the address or phone number, I kept getting back to the same old customer service people who screwed this up to begin with. I want it fixed. I do not think that is to much to ask. I have spent many hours on this and have had many sleepless nights, not to mention the stress that has been endured and the aggravation. I have never been late on anything. Please check my credit in over 40 years. I just want it to be cleared.

This is clearly an effort to get a higher rate upfront, shades of bait and switch. I see from this site that others have had the same issue. This appears to be acceptable and planned behavior on the part of AT&T. To add insult to injury, I find my internet speed fluctuates and does not provide the speed I expected from U-Verse.

Last year, around Feb or March, I activated an 8th cell phone line being told I would get $45 off my bill. Every time they lowered my bill, they would increase in two months. The manager from AT&T wireless said, they made a mistake because I was already an existing customer. The manager Tom called AT&T U-verse and talked to their manager after I called numerous times and was told they were going to lower my bill down to $130 with HBO $115/3months which never happened. The U-verse manager agreed to lower to $130 12months because I was already getting discounts. They could not take $45 off the total bill. They said this around April or May 2011. My bill started just below $140 and has ballooned to almost $200.

AT&T U-verse wouldn't lower my bill even though AT&T wireless store has called them three more times. I am a disabled veteran and have had new injuries that require multiple surgeries just on my rt arm/shoulder/elbow. AT&T wireless told me my cell-phone drop calls all the time because of the manufacture of the iPhone. I have bought 3 iPhone 1s, four iPhone 3G, three iPhone 3GS, three iPhone 4s, 1 iPhone 4s, 5 Motorala razors, 1 mot oral sliver, two black bury curves, 15 Nokia phones, two Nokia 9500, Nokia 8280, 2 black jacks, 1 4g Google phone. We pay AT&T $400-$580/month. My wife and I drop so many calls that I actually got a prepaid alltel cell phone which is more reliable. The TV/Internet never worked as well as they said.

I video taped the TV freezing, not recording all the TV shows, and rebooting the TV. I ended getting time Warner today. AT&T U-verse agent said, "No offense but this is your fault." He claimed I had only been a customer since the end of 2010 and my bill was always at least $136 or higher. I told him I could take a picture of a bill from 2008, what day they installed it the first time, and that the bill was $114 in 2008. They always offer you a lower bill to keep you and then don't do it or raise it within two months. How did my bill go up every single month in the last 9 months when it was suppose to be $130 with tax if I had HBO.

If you look at my cell phone bill, you will see that I am calling back or the other person is calling me back 30-40%. AT&T tried to replace remote controls one time to fix the TV problems. The last year I called them at least twenty times and the agent said I didn't call enough because I took a break in September after the store agents couldn't get them to honor their promise. One store employee said he wasn't suppose to recommend it but suggested I call and cancel the service and then call AT&T UI-verse back and put it in my wife's name to get $400, a lower price, and more promotions when I renewed my contracts. Since I can't get 8 people to make all eight phones last 2 years I have been stuck.

I told them that their internal mistakes weren't my fault, and that I wanted what they quoted me at the time service was ordered. Of course they wouldn't budge, even after I told them I had recorded the conversation, and threatened to contact my state attorney general's office, citing "bait-n-switch" tactics. I listened to the old recording, and documented the indexes, where pertinent statements are made by the AT&T rep, regarding service costs. I also recorded the last call I made to AT&T.

Then they told me to call AT&T to resolve the issue. I’ve called numerous times to complain and paid two months bill for nothing because I was sold a phone that didn’t work and I purchased it November 26, 2011. I dealt in good faith with AT&T and they dealt in bad faith with me. And now they say that I have to pay $365.00 because I didn’t comply with the contract when they didn’t comply because they given me a phone that didn’t work at all. They wanted to give me another one after charging me the fees in which I wasn’t going to do because they should sell a new product in good condition and not default on their behalf. I never want their service and I will not pay for something that wasn’t working and the company didn’t want to work with me.

You can guess that never happened.

They had misplaced" my file. They had not begun the credit card process and hey had a restoral number for me. Yes. In separate calls within an hour I got all three answers! I then called AT&T, thinking I was "home free" with the "restoral number.” I spoke to four people in almost two hours time, each one promising to "fill in" the next customer service rep. They did not. I was told I need that code on top of my phone bill that was at my billing address hundreds of miles away.

They never heard of the collection company. They needed my husband's "permission" to talk about any of this. Paying? They needed to know the credit card I used and the exact amount I agreed to pay. Each had a different "entry" test. And, no, I was in a hurry and was not sure which card I used nor the exact amount other than $170 plus. Rep number 3 took pity and was ready to authorize restoral but then handed me off to number 4 who thought I was perpetrating some kind of fraud by (what?) giving my credit card to their collection agency and now wanting them to act on the restoral number I was given by agency. Nope. Could give him everything but exact dollar amount paid to them, so no go.

I called back the collection agency. They admitted they lied about the restoral number and had not handled the matter at all. I got from them the exact dollar amount and the last four digits of the card used. Called my credit card company and, yes, they had lodged a demand for that amount and added $4 more that I was never told about. Four days later. No service. No restoral number but my card charged. Yes, I can cancel this card and discussed refusing to allow the charge(s) to go through by doing so. That would leave two dependents living abroad high and dry and without a credit card for weeks so that was out.

No other service but AT&T. Sure, some laws were broken and I lost hours of my life with all these calls and am no closer to restoration than I was before. Guess, since I am leaving for home tonight, I might as well wait a few more days before beginning all over again. I’m calling Pakistani collection phone center, getting another phony restoral code number and connecting with four more AT&T reps who have no idea how restoral works and apologize (please stop this inane practice!) as they explain they have no idea how the company they employ does business, and accuse me of making this all up just to amuse myself. And, US government, this is how it works when you allow a company to have a monopoly and there are simply no agencies in place to take complaints and enforce consumer protection laws.

I will probably just have the phone and internet taken out and rely on my iPhone for emergencies--the only reason anyone has an expensive landline. Oh. Wait. My wireless service is AT&T. No attorney. Did not realize I wasted time writing this for a site trolling for clients.

AT&T cancelled my contract not from my side. So why they are charging me an early termination ? I have no knowledge that I update account with AT&T until November 2012. I just changed my cell phone which is not working properly without an increase in contract. My contract has finished on the end of 2011 not the end of 2012. I just requested to fix my cell which is not working properly. Do they send used phone?

I was requesting them since October 2011 that I want to close my AT&T account with full credit without any penalty. They are threating me that I have to pay penalty to close (early termination), plus they can mess up my credit report. How and why they charged for a new phone for replacement phone which is refurbished/used and has no back door and no battery?

I have big complaint to my work place. There is a lot of time and lot of stuffs missing from my desk. Last six months, my original cell phone (Motorola 4G) was missing/stolen and $300 cash was missing plus a lot of stuff are missing. That person put back my cell phone but not my $300. It is hurting me lot when no one understand me plus I am getting double financial damages from AT&T.

They closed my account since November 13, 2011. Still, they keep charging me until present and the collection department continues calling to collect the bill. Please help me out and stop all nonsense. This is big harassment and fraud management. This is not fair at all. I need full credit and close this account with zero balance and without any penalty. If you have any question, please contact me via above address.

Larry **, the floor supervisor/manager, gave instructions via Rex, the AT&T rep, that the RDS was not granted, yet, Mr. ** would not speak with me personally on the phone, and had Rex be the mediator. Rex's direct number is **. He was professional, as opposed to his floor supervisor. I am exhausted with AT&T deciding that customers have to remember their anniversary date and expiration dates of contracts, and then have to call in to cancel. God forbid if there's a tragedy during that time span, then AT&T supervisors demand that I act, not as a mourning human being, but as a robot, and continue to conduct business, and call your company within the allotted time parameter.

I need some relief from the bullying tactics of AT&T and Larry **, as I'm more than disappointed with your personnel who collect their paychecks, however, won't speak with a long-term customer personally, and has their subordinates do so as the messenger. Please contact me at your earliest convenience for any clarification. In the meantime, Google Clarksville, TN Toy Run deaths, and you'll have your evidence from my household, to see Jim **, who is the father of my three kids, perished on September 18, 2011, so you can find the legitimacy and ludicrous conduct on your company's part, during my time of anguish.

I called and requested to be put back to what I was originally on. I was never told anything about this by anyone. I would not have changed at the time I did if I had known. I have requested to talk to someone in the cooperate office. Still no call. I want to talk to someone about this charge that has been sent to me. This is not fair that customers have to go through this. I would like this resolved as soon as possible. Please someone give me a call.

I called AT&T back at the end of December to advise that I wanted to eliminate all of the U-Verse service. I told the representative that I wanted to keep my same phone number and transfer the line to their local service. I never received any paperwork in the mail or via email to take it to the UPS store, like I initially did. I decided to just go into a local UPS store in my community and return the equipment because I feared AT&T sending me some outrageous bill stating that I owed them money.

On January 17, 2012, I attempted to return the equipment and I was informed that my equipment could not be returned because they needed the account number and ban number I got on the phone with AT&T after holding for several minutes before a representative answered the phone. The agent came on the line and asked me for my phone number and apparently the home number given could not pull up my information. The representative placed me on hold and before I knew it, I was transferred back into an automated line and had to make my own selections. At no point did the representative alert/advise what she was doing. I ended up in the sales department and I spoke to someone by the name of Shelly or Shellyann, she transferred me to the U-Verse Retention Department. I spoke to a male representative by the name of Marcus.

Marcus seemed to be very empathetic and was pretty thorough in attempting to research things for me. Marcus was able to provide the account number to me so that I could return the U-Verse equipment. By this time, I had been on the phone with AT&T for over an hour literally. Now, the next issue that I had was somehow AT&T disconnected my home line and the order was never put through to transfer my number to a regular residential line. Mr. Marcus was very apologetic, however, this has not helped me.

He stated that he would submit my info to a department to have it investigated and have my account credited for the charges to by bill for a phone service that I have not had in a month. I informed Marcus that I was not happy with the resolution. For one, I work from home using the residential line. I have not been able to work, due to this matter. I requested to speak with a Supervisor. I was placed on hold and Marcus came back to the phone to tell me that the supervisor was on the line with another customer. He told me that a Supervisor would give me a call back. This conversation took place on January 17th, 2012.

I have yet to hear from anyone regarding my home phone service and have not been able to work from home. I am appalled at how I have been treated. I definitely feel like I should be compensated in some way for the way I have been treated as a customer not to mention the fact that I am still without a home phone.