AT&T Wireless Reviews

AT&T shipped an iPhone4 out to me on 08/03/2012. USPS delivered it to the wrong city and AT&T still billed me for the phone. They did not refund my money that I paid for the phone with and they continued to charge me on my account. And they also added another phone, which I did not order from my credit card. They gave me the runaround from August to October and all I wanted was another phone, which they found out that USPS made the mistake. Now they took my money and ran up charges to my account with them and now they say I owe them over a thousand dollars. I refuse to pay them a penny, especially after one representative said I did get the phone. Please help. I want to sue them.

Someone please file a class action lawsuit against AT&T - incorrect pricing for two straight months, massive runaround when calling upon receipt of both incorrect bills. DSL Billing Customer Service is a mixture of incompetence and willful negligence. CSR Juan and his manager, CSR Julio, CSR Lorena and her manager Rofeio should all be fired for not resolving my billing issue, stating they can't help me, transferring me to the incorrect departments, giving bogus telephone numbers of departments that will allegedly resolve the issue, not picking up the phone, not returning voice mails, and hanging up on me mid-call. Someone please start a class action suit. Each one of our problems are hardly worth enough to sue individually, but collectively, a suit will force the ones in charge to take proper notice.

AT&T has sent me to Collections as of 11/2006. I do not owe AT&T any money. I paid them in 2006. I had to pay money before I got an AT&T account again because I did owe before then. I paid the deposit and the remainder of the account that I owed with my bill every month until my debt was paid. In order to get another AT&T account, this debt had to be paid. I have had service with AT&T since then. Somehow they think I still owe them money. I currently have 3 accounts with AT&T paying more than what they say I owe them monthly. I just want them to remove this off my credit report because it is damaging my credit. I would like some assistance on how to remove them off my credit report.

I called AT&T to add another phone to my account. While I was waiting, I was told that certain AT&T customers were being chosen to receive a $100 dine-out card for $1.99. The Indian fellow on the other line then mentioned magazines. I said I did not want to buy magazines. He said they would be sent free and then I could cancel. I said I still didn't want them so he said he would take care of it. He just needed a credit card number for the $1.99 for the card and my email address. When I looked at my email, I saw that not only was I being sent random magazines (not of my choosing) but my credit card was charged $19.57. I called. They canceled. They sent me an email saying I canceled. They still charged my credit card. I called again. They said they canceled. They sent another email saying I had canceled. And they still charged my card.

I have been with AT&T since February 2011 and came here to Iowa with AT&T. I informed them of my change of locations. All was well until it seems I am off network and this changed the whole business. First I was told I was making too many calls to international numbers (yes, I pay all bills on time or before date). Then when I talked to another representative, it came to the point that if I would only use 40% of my 900 minutes, then if I did this for 2-3 months, I could upgrade to a new phone. I told the representative that is why I ask for more minutes as I used up the 450 originally assigned to my contract. Then I was informed because I am off AT&T network and considered roaming(?), then I was only supposed to use this 40% (360 minutes) then I could upgrade.

I paid for Internet service and home Wi-Fi network. However, when I was trying to access the Internet using my cell phone, it will not connect. Customer service said that my device is not compatible with their system. Wi-Fi is Wi-Fi, but I cannot use what I am paying for, which seems to be another AT&T runaround. I am now looking for a home wireless network provider that can actually help me.

I disconnected my services with AT&T, three days after I paid the bill for the month. My account was not in a past due status. Therefore, AT&T would have owed me money once an adjustment was done. However, AT&T representatives not only found a way to keep the credit, but stated I still owe $135. I called AT&T several times, and was advised the balance would be adjusted. As of today's date, I am still receiving a bill from AT&T.

Prior to 2012, AT&T was wonderful. I've been using this company for many years, and before 2012, I use to think they took good care of me. However, something has changed with this company, and now it seems like their customer service is poor and all they want is the mighty dollar. Well, guess what, AT&T. You are not the only providers out there, so reexamine what truly makes AT&T what it is today - your customers! Just remember, without us, there would not be a you.

So, I finally bit the bullet, and decided to order another modem, and have my service reinstalled. Come the next bill, they decided to lump everything into one payment, instead of a monthly fee. So when I call, which always seems like a lifetime, I spoke to one person but after that, they transferred me to someone else who didn't have a clue! So it seems that the first person did not tell them! The second person was confused and I had to be transferred to another person! Maybe three is the magic number, because I finally got to someone who knew what they were doing. And this little nightmare of a phone call only took me an hour. When I get enough, I am just going to get a smart phone that can be used as a WiFi hot spot. I shouldn't have to turn to Buddhist chants every time I have to deal with this phone company!

We have been loyal customers of AT&T since February of 2003, but I've had it with them. We relocated to a new state in May of 2012 to a location that did not offer AT&T internet. Since our accounts were bundled (cell phone and internet), we cancelled the internet effective May 11 or 12. I always had a bill e-mailed to me, so I started receiving bills a week apart for different amounts. I spoke with representatives as early as May 25. I was told on May 25, May 31, June 18, and July 25 by 17 (yes, 17) different representatives that this was a zero balance and to disregard the bill. I was told on my last phone call with Robin on July 25 at 3:21 pm that they were submitting an adjustment for $163.15 and to not worry about the collection letter.

Last month, I called AT&T & stayed on the phone approximately 2 hours trying to get them to delete the $25 data plan from my husband’s flip phone. It does not have Internet access. He has never had a Smartphone although they have been charging us for it for several months. The customer service rep stated she would remove data plan & give me $200 credit. I got my bill this month & the $25 data plan was still on my husband’s $19.99 Walmart flip phone (it is not a Smartphone) and there was no credit. She outright lied to me. I went to live chat just a little while ago & this rep Kath ** stated that there has to be a data plan, although she was not as redundant as the 1st customer service rep. She was not able to compensate for the monies we have paid for a service that we did not order or use. The customer service with AT&T is absolutely horrible. I am going to look into making some changes.

I recently upgraded to the iPhone 4S and tried using Facetime between two phones on my plan; only to discover that my unlimited data plan was excluded from that use. I called AT&T and they said that provisioning did not allow Facetime under the unlimited data plan. I asked what plan allowed Facetime, and she said that I would have to upgrade to a billable plan. I asked that the two phones in the same plan be provisioned so Facetime can be used only between them, but she said that the plan did not allow that. So it's not provisioning at all. It's just billing or not billing. This is not provisioning, this is pandering. I explained that the data does not change in format, so why would I upgrade from unlimited to billable data? She could not explain this to me. AT&T has pulled the biggest bait and switch ever! AT&T is Cheap T&T.

I don't think I should pay for services not rendered. My service was suspended 10/24/12. I had no service for 10 days. You could not call the 611 number for billing. I could not use the data (internet) that I am charged through the 29th of each month. I contacted AT&T and received no results for credit for the services I had no access. AT&T charges you for services no matter what. The service reps are Kelvin **, Steven **, Dodolyan **, Verran **, and Manager **. AT&T is allowed to charge you no matter what they do, even disconnect your service. They have a no lose situation.

On October 30th 2012 I called AT&T to change my phone number. At that time I was told that it was a simple process that took a matter of hours. Upon receiving my new phone number, the old number was advertising the old one. I called again and was told the cease advertisement would take effect within 5 minutes. It has now been three days. I have spoken to 9 agents 2 supervisors, 1 senior supervisor, been hung up on 4 times. I just got off the phone with AT&T technical support to verify a trouble ticket; they said no such ticket was ever submitted. I feel this is now being done deliberately and with much antagonism. AT&T has changed my number 3 times without my consent or authorization. This is affecting my business and my personal life. My attorney is aware of this.

First of all I want to say AT&T is the worst company I have dealt with. I purchased a laptop computer card to get on the Wi-fi network back in October of 2008 and the contract called for 2 years at $117.00 dollars a month. Unlimited, stated in the contract. And of course a small amount for kilobyte overage usage. I paid the initial $117.00 for first month activation included. But then on October the 22nd the service was off, I called AT&T and the agent did not have a clue as to why my service was off so he reconnected my Internet service.

AT&T has poor and unreliable wireless service in Cincinnati, Ohio. I have contacted AT&T tech support and customer service numerous times about having dropped calls, poor voice quality, not receiving text messages, slow internet, and poor reception in the Cincinnati, Ohio/Anderson Township area. After many calls and e-mails, the problems are still happening and their network is very unreliable.

We have called and called AT&T about our phone (2). We have been with them for 20 years wireless! When I called them, the person I talked to didn't care at all. She wasn't nice and friendly at all! I was not rude to her. I just told her how unhappy we are with our phones and all the problems we are having with them. We purchased them in Dec. 2011. We have a 2-year contract, and we also took out insurance on both phones. So we got reconditioned phones (our second phones), and they are just as bad as the new phones we got in 12/2011! She said that if we wait till July 2013, we can up grade and get another new phone! We pay over $100 a month for the two phones and the data plan. Why would we want to continue to make a monthly payment when we can cancel our contract and save a lot of money! Why upgrade to more problems? We will just cancel and save a lot of money and go to another carrier! They are going to lose a lot of business this way! You would think after being a good customer for 20 yrs that they would offer us something good to keep us as customers. We got a survey to complete on our cell phones, and we gave the person a 1 or 2 in all the questions asked. We have not received anything from them since we finished the survey.

AT&T is the worst company that I have ever dealt with! Back in April 12, I ordered U-verse, and at that time, there was a 30-day money back guarantee. Due to non-disclosed charges, the equipment was returned and the service was cancelled within five days. It took nearly 10 phone calls to customer representatives to fully cancel, and even with those efforts, I continued to receive billing statements from AT&T for five weeks. I will never again be an AT&T customer.

AT&T is the worst. It's sad that they are allowed to get away with ripping off the consumer. I have a billing dispute with AT&T since late 2008 for a landline and internet, which were supposed to be installed in my apartment when I moved in. I took 4 hours off work for a scheduled appointment for a technician to correct a problem inside the apartment so the service could be active. The technician never showed up, but I received a bill. I called AT&T and told them to cancel the work order because I will not lose another 4 hours from work but yes, guess what? The bill kept coming.

Last April of 2012, I ordered the Connect Tech support for 15 dollars a month. I asked, “If I wasn’t satisfied with the service, can I cancel?" The answer was yes. I was to cancel at least 1 week before the billing, and I did. My service was not cancelled and they still continue to bill me $15 a month. I call every month and they tell me the same thing: “We will take care of this; we will send this to our online billing dept.” Today is 10-22-12. I went into my ck account and I was billed again. They now owe me $75. I am frustrated and angry that I have to call them every month to be told the same things. What do I do?

My husband and I were unhappy with AT&T service, so when our contract time expired with AT&T, we decided to sign up with another company. We called AT&T to confirm that our contract was up and we were told by the service representative that our contract time had expired. During the process of signing up with another company and from that retail store, we called again in the presence of the new company rep and again, AT&T told us we no longer had a contract. After paying our final AT&T bill, and getting signed up with a new company, we started receiving bills from AT&T charging us a contract cancellation fee. We have called and written letters to AT&T asking for an explanation but they simply reply with the answer that we renewed our contract last February, which we did not. AT&T has now sent the bill to a collection agency. What can we do? Are there any affordable legal processes we can go through?

A year ago, I disconnected my home phone and kept one line for faxing only. On January bill, I noticed that I was paying for voice mail and call forwarding for a fax number so I called AT&T and asked them to remove the charges as they aren't needed on a fax line. I was told that it was taken care of. February bill showed same charges; I called again and was told that my line had been changed to another provider so they couldn't make changes.

For the past 3 weeks, I have had trouble making and receiving calls. I have dealt with AT&T as it is typical to go through the normal tech support options. Within these three weeks, I have spent countless hours on the phone going through troubleshooting issues, which resulted in AT&T telling me I needed to go to Apple and receive a new phone, that the issue was with my phone and not the service. After my phone was replaced, I continued to have the issue. I contacted AT&T on Monday, 10/15/12, in which they provided me a credit for service, but the problem was still not resolved. At that time, the representative I spoke to said if the problem continues, to contact tech support again and they would be able to assist me. She stated that I shouldn't be paying for service I cannot receive.

On April 27, 2012, I called AT&T to have U-Verse updated from DSL. I agreed with a Specialist that the only monthly fee is $29.95/month, without other fee, as modem or activate fee. In May 2012, I received a bill requesting me to pay $192.69 including activation fee, modem fee and $5 penalty. I called to speak to their reps, Thanh, Thuy, Henry and about 4 others, then Supervisor Tuoc disputed the charge. Nothing happened, they asked me to call customer services and other team. But the issue can't be solved. I chatted online with them and they said they will refer my case to Investigations Unit. I waited and waited.

My wireless service was suspended for about two weeks, I finally collected the money to restore service at the end of that two weeks. I obviously had a past due balance ($640) and a current balance that was going to be due ($347). I paid them a total of $950 in order to restore my service then they commenced to inform me that I may have to pay a deposit ($150) on all of my lines (4). I was not happy! The reason they gave me was that my service was under suspension for too long and that my account had been canceled. Yeah, they canceled an account that had been open for nearly seven years after being under suspension for barely two weeks! Some customer loyalty AT&T has there!

I was billed $137.29 while never connected. I requested a home phone and internet connection which were never completed for over ten days from the scheduled date. Despite calling the company for over five hours every day to no avail, I decided to cancel. I was told it was cancelled. A bill came in the mail which was delivered by mistake to a neighbor, who thought it was her bill and paid it. After she realized her mistake, she gave me the bill expecting me to pay it, since it was my account. AT&T deleted the account since but would never refund the money. Is this ethical behavior?

The plan states that the 10 cents per minute will be charged and calls will be rounded up to the next minute. Well, my phone says that my most recent call lasted 2:56. I expect that to round up to 3 minutes = 30 cents. AT&T charged 40 cents. I called Go Phone support and they claimed the call lasted 3:01 so I got charged for 4 minutes. How convenient that it lasted just long enough to round up to 4 (when it really did not according to my phone). I don't trust them. I will look for another service. This is not honest billing; it is predatory.

I have the most basic plan that AT&T offers with the iPhone, so my calling minutes are very limited. To get around that, I've always used Google Talk and Skype on my iPhone for both international and extra domestic calls. Recently, I've had an unpleasant surprise after using Google Talk to place calls within the US. I was billed $212.40 for going over my minutes while calling a number in Louisiana. I was actually calling a number in my own county (Arlington, VA) from Google Talk, which doesn't even start when the internet is not working. So I was using my Comcast wireless network and not AT&T. However, AT&T was able to register the calls and bill them. I complained to AT&T, and they said that if the calls were registered, it was because I was using their network.

In June of 2012, I called DISH network (my satellite cable provider) requesting Internet service. They referred me to AT&T U-verse Internet provider. I contacted AT&T and the representative went over the pricing. He informed me that the installment and activation would be added to my account; however, it would be in installments. The end of August, I received a bill dated August 21, 2012 for a balance due of $222.38. In this notice, it indicated that I had until September 1, 2012 to make this payment in full or else my service would be disconnected.

I stopped my service in my FL house last March. I got a bill, paid it, and closed the account. I got another bill with penalty and paid it again the next month, and they said it had a zero balance. I kept on getting bills month after month, which was a minimal amount of $5. And I call and get transferred from one person to another. I get confirmation numbers that I have a zero balance. I had another bill this month, and it said that it was a final bill of $5. I called up again, and they said that it was for paying on the phone and gave me another confirmation number. I paid it again because I have had enough of the harassment. Confirmation # is **, and this was given by a woman named Tracey (rude as can be). What is my recourse if this happens again? I spend an hour every month just getting this to end. I hope you can help.

On September 7, 2012, my internet service was supposed to be switched from my old apartment to my new one, and I was told that after 8 PM, I would be able to connect to the internet. I could not connect, and on the same night, I called AT&T Tech Support. The person that I spoke with ("Prince") said that he would test the line and said it was a bad line and made an appointment for someone to come out. I knew that this company charged $99.00 for a visit and told him that I didn't want to be charged. He said that I wouldn't. Lie #1.

Since I started with AT&T in May, it's been a horrible experience. I had a minor at home and I needed to monitor her from my job. That's why I got two cell phones with AT&T. From the beginning, it didn't work. Our Samsung cells get signal sometimes. Many times, they don't. I did call several times to customer service and they always told me a different explanation. After 5 months of this, I decided to go to the bottom of the problem but calling and explaining to them is just a waste of time. They will repeat over and over the same game, "You need to speak with warranty service" I did! - "Oh, no we cannot do anything, you need to contact tech support." - I did and on and on.

On August 20, 2010, I switched from AT&T Dish Network to AT&T U-Verse. I was told by the representative not to worry concerning this switch and that everything would be taken care of by an AT&T coordinator. I asked about the material such as boxes, antenna receivers and remote controllers, dish antenna on top of my house and lastly, final billing. I was told that the equipment was outdated and they will send someone out if necessary for the materials that they wanted back. Same representative told me that I will receive a final billing from Dish Network and a prorated billing from AT&T U-verse. I did receive a bill from Dish Network about a week later. I called explained that I switched to U-Verse and wanted to make sure that this was my final billing. There seemed to have been some confusion as they told me that I have an old additional balance which I explained to them that I disagreed with because my service was out for a week due to a storm. I paid anyways because I just wanted to resolve it.

3 services for $89/month for 2 years doesn't exist. I went online and called them. Everyone pays an additional $6/month for maintenance which makes it $95/month. So much for online and print advertising it for $89/month.

Starting in April 2012, AT&T mistakenly removed my phone plan. It took them 10 days to correct the error. I was never notified. Neither was a billing allowance or correction made for this time period. This resulted in an over billing that now stands at $796. I discovered the error when my phone was shut off in April. It took 10 days to correct this billing error and 10 days to get my phone turned back on. At this time, I was told the problem had been corrected. Each month since then, I have received a bill for current charges plus the $796. Each month, as directed, I paid the current charges. Each month I have called. Each time I have to talk to several people explaining the problem to each of them. Every time I am put on hold between agents. In most cases, I am told a manager will call me back. This has never happened.

I've been suffering from AT&T's services for a couple of years now and I finally cancelled my services with them. Even at the time of cancelling, they charged me the whole month of service when I had used only 8 days out of that service month. What a rip off! They have the worst policies, services and customer service ever. One time I tried to buy a phone from them as my other one had been stolen from me. But as the police found my old one, I called to cancel my order. They said they cancelled it and gave me a reference number for the cancellation. The phone came to my address anyway.

My bill has been wrong for about the last 4 months. You call to try and resolve it, and you are on hold forever. And then they say they got it right, then the bill comes next month, and it is even more messed up than the month before. Then, they say, “Oh, our customer service rep messed up,” so you still have to pay the balance. Help! Where do we go from here to get things right? Horrible company (AT&T)!

My AT&T Wireless bill has been increasing slowly and gradually, but yet I have stayed with the same monthly plan(?) owning an iPhone. So I decided to go through the bill with a fine toothed-comb. I found 3 calls they claimed I made to Israel, and a charge of $7.54. I have not, nor have any reasons to call Israel. I hardly know where it is on the map, but still when I dialed customer service, they claim the call had to be placed from my iPhone. The date & time the calls were made, I was working, with the phone in my pocket, but not able to be making phone calls. At&T came with all different suggestions who, where & why someone else would have borrowed my phone!

I went into the AT&T store near my hometown to discuss a new person/enterprise business account for approximately 115 associates. I was speaking to a gentleman who spoke very pleasant to me and I could tell was educated and knew what he was selling; he answered every question I had. A few minutes into conversation, he was rudely interrupted by his manager and she began her pitch to me. I was embarrassed for her; she was abrasive and spoke to me as if I were ignorant. I then decided to leave and either go to a different store or wait for a later date when I would not have to speak with Miss ** who apparently is the manager.

I hate their service. Dropped calls, poor reception, not getting messages, very slow internet, and I could go on. AT&T Wireless service is horrible.

I simply tried to call AT&T Go Phone customer service to talk to a live person and ask questions about my son's phone. I was unable to after 30 minutes, seven different numbers, and various push button prompts. The AT&T rep (I had to call a completely unrelated number for new cell phone service to obtain a live person) was unable to reach anyone at Go Phone after 15 minutes and gave up. Mind you, this is a person who works in the same company. A second AT&T rep tried and gave up after only 5 minutes. These are their reps and no one appears to know how to reach a live person at the Go phone department! And we're supposed to be able to figure this out?! I finally insisted on talking to a manager who was finally able to connect with a live person there - 45 minutes later. Could there be any possible worse customer service?

On March 21, 2009, I purchased my first new AT&T AirCard from RadioShack for my laptop so that I could have AT&T Internet Service and have the original contract which I was paying up until May 2012 due to the AirCard stopped working. I called AT&T and spoke with a rep and told her what the problem was and she then transferred me to an AT&T troubleshooter. I told him that the AirCard was not connecting me to AT&T's internet and I did not know what was wrong being that I was using it then all of a sudden it stopped working. He told me to put the AirCard back into the slot and he could diagnose it while we were on the phone. I put the AirCard back into the laptop’s slot and he told me that the AirCard was defective.

For the past 4 months, the office bill has increased $300 each month. After speaking to several reps and being informed each month since July 2012 credits would be issued to billing statements, credits were not issued. My advice is, always get a UID which appears to be a code for the reps for identification. Ask for a customer service satisfaction manager. In the end, realize the reps are "trying to do their job," but knowledge is lacking. Look at others for your phone service.

One day, about a year ago, I suddenly had no signal at work. I contacted AT&T. I went through troubleshooting. We tried to figure it out. They couldn't. I just had to deal with it. I have purchased different devices to try to fix the problems, but no change. Now, my download speeds everywhere else have for some reason dropped to below 1Mbps which is ungodly slow. Again, I contacted AT&T Tech Support. They tell me it's something on their end not seeing my phone and switching it to Edge speeds and there's nothing they can do about it. So, I go 50+ hours per week with no signal at all. The rest of the time, the signal is slow and almost unusable. I barely have service. AT&T cannot fix it, but AT&T will not allow me to cancel my contract without having to pay an early termination fee. I have been an AT&T customer since 2006, and I have seen their service and customer support drop drastically over the past 3 years.

I have just dropped my AT&T family plan due to the fact that they wanted to charge me - the account holder - a data plan on my son's phone when I did not authorize it. I received no email or text message stating that a data plan had started on my son's phone. It was only when I looked at the bill online that I saw lots of extra charges for these data things. I also asked 3 times for AT&T to block the data plan, but they still did not do as I requested. I dare them to send me the October bill with anything on it. My head may hit the roof! Argh!

My wife Patricia called to pay a bill and talk to a customer service rep because a change in our service was not corrected and we were still being charged for unlimited long distance. She was explaining this to the rep Derick and Derick started getting smart and cutting off my wife when she was telling him something. She informed him she had called a month earlier and requested that things be changed to lower our bill and we thought the lady did this, but the unlimited long distance service was not taken off but lowered. Derick told her that the service had been used and when she told him again that it had been requested to be taken off, he spoke in a disrespectful way. She asked if BellSouth was going to make any adjustments to our bill and he again stated no because it had been used. My wife told him not to worry about it because we may change to MediaCom and he asked in a smart hateful way, “Do you want me to disconnect your service now?”

Last July, I called AT&T customer service to disconnect my DSL. They told me that I have to pay $50 early termination fee, which is beyond my expectation. I told the lady (don't know her name) that I didn't agree to pay for it. I had been with AT&T for quite a long time. The last time I called customer service was for reducing the monthly fee for my DSL from $29.97 to $24.95. The gentleman did it for me. He didn’t tell me anything about I have to stay with AT&T for a year, and if not, I have to pay for termination fee. I was shocked when I heard that I had to pay the cancelation fee. I told the lady she can go back and listen to my conversation with the gentleman from the last time. She ignored me and told me there’s nothing she could do for me and that I have to pay for the fee.

AT&T has no clue. In March 2012, I set up a U-verse acct. specifically agreed to a rate of $19.95 a month, no contract, and that I would receive $100 credit for the equipment charge. From the first bill to the last, nothing went right. I did buy the equipment and receive the credit. The issue was the monthly charge. I was told after many phone calls that I did not qualify for the $19.95 rate. That wasn't my problem. AT&T shouldn't have offered it then. In any case, I was told I could take it for $24.95. I agreed. The next bill, the rate was $29.95. Again I called, and was told it would have to be $29.95. They would not honor the original agreement nor the $24.95 agreement. That's when I said goodbye. Then, I recently got a bill for $135 for early termination along with threatening letters about it. I've communicated with them by letter 3 times - advising them I didn't have a contract, nor could they honor their rate agreement - case closed. We'll see if they ever get this right. AT&T, in a word, sucks - no customer service, no continuity, no clue.

When I wanted to upgrade iPhone 3 to iPhone 4, AT&T store salesperson strongly recommended Samsung Galaxy phone even after I told the salesperson that I wanted an iPhone 4G. Salesperson would not close the deal and kept on throwing accessory and pitching feats of Samsung Galaxy. After two hours, I ended up with Samsung Galaxy. Salesperson changed terms and conditions of the last contract without informing me. AT&T started charging for applications I do not use on the Samsung Galaxy. AT&T reversed some of the charges after I made six calls to the AT&T Customer Service. Six months after I got the Samsung Galaxy phone, it malfunctioned. It would continuously download programming blocking user communication and exhaust battery power. This lasted for two months. When I took the phone to AT&T Sales office, they sent me to Technical Service. When I went to AT&T Technical Service, they told me the phone was not charged up. I told them I can't keep the phone charged up, because the phone is continuously downloading programming and continuously consuming power. This is the worst cellphone experience I've ever had.

My daughter just moved to this address: ** Van Nuys, CA 91405 and for the past week when we call her, all we get is drop calls or no reception at all. The calls go straight to voicemail. So, I called 611 and spoke to Lori at the technical department and explained to her the problem. She said that she needed to troubleshoot the problem with my daughter first when she is at home. The 611 rep did not give any ticket number, no apologies for our inconvenience, and was rude. Bad service over all. We pay $276 a month. I think we deserve better service than this, and not just us but probably hundreds of customers.

Never received warranty replacement - I upgraded one of my 3 lines, ordered HTC Freestyle phone through ATT.com. After having the phone for 2 days, it was unresponsive. I immediately called and requested a replacement. The warranty dept. agreed and said they would send me a return mailing label. Four months of calling went by before I actually received the return label. I immediately returned the phone and all contents as instructed. I received an email stating the return was received at the Fort Worth, TX location. To date, I have yet to get a replacement phone or a straight answer from AT&T other than their warehouse has not processed the return. After 4 months and it still isn't processed?

I received a damaged phone from AT&T on Aug. 14th, and they sent me a return label on 16th to return it back, and in the meantime, they sent out a new phone to me. They told me that I can wait till the new phone arrives and return the damaged phone back. I returned it at around the 25th, and it has been a month that I still have not gotten my refund yet. When I tried to call, they kept me being transferred for more than 3 times and I still hadn't reached any department who is responsible for this case. My tracking result provided by AT&T had status shown as delivered for 16 days already.

On Saturday, September 15, my husband went to the local AT&T store as my iPhone was broken and we needed to file an insurance claim. Since my phone is a "smart phone", my insurance is $200 to get a new phone. We were told, once the claim is approved, the phone is shipped overnight. The claim was approved on Monday, the 17th. I called AT&T on the 18th to find out that the phone is on back order and it would take 3-5 business days to receive it. As today is the 21st, I called to see if anything was sent out and if I would receive my phone by the 24th, at the latest. Not the case. We should receive an email by the 24th or 25th, and then the phone will be shipped overnight. If I actually receive my phone by the 26th, that means an insurance claim I'm paying for is going to take 12 days?! That is outrageous.

Phone shut off - I made arrangements to pay off overdue balance by 10/1. AT&T amended the arrangement twice and tried to extort payment early.

I moved two years ago and have yet to find AT&T as they have been over many years. Billing is so confusing, adding a little here, a little there, then the customer starts figuring it out and it is too late to correct or so confusing no one can understand. Wait, wait, hold, hold, "sorry, I can't help; let me transfer you to someone who can ...", hold, hold, hold, recording again, click. It's the same over and over. No one can help, they just put you on hold and hope your battery will go out before they have to pick up. Having a charger is your only way.

AT&T is fast becoming a scam organization. They have taken the nickel and dime strategy to the level of an art. They also know how to insert charges into your bill that you have great difficulty refuting. We were told, and we signed a contract that we would have a rate of about $157 per month. We paid that only once in the nearly 12 months we have had the service. We keep seeing charges for activities that we do not use, that we never use. We average about 50 extra dollars per month. We are tired of calling, and waiting for up to 40 minutes to speak to a human and would like to get out of the service, but while this dishonest company makes extra money off us each month, we will have to pay about 450 dollars to break the "contract." We will never use AT&T again once we are free of them.

Initially, I signed up with AT&T under an advertisement for DSL at $19.95. It took 6 months of calling every month to have the bill changed to $19.95, while they charged me $47.95. Then all was well for about a year and then the internet went out. It took 5 days with over 6 hours on the phone with service reps from India to NC to get it working. If I did not spend at least an hour on the phone every day, I would never have gotten the internet to work. I am enraged at the way I was treated by the techs. Some straight up lied, others had no idea what they were doing, and overall, the experience could not have been more tedious or horrible. To top it off, I had to fight tooth and nail to get the days without service removed from my bill. I felt like such a misused piece of **. By the time this was all done, I canceled my service. They were so horrible; I could not justify paying AT&T another dime.

I purchased a house from my parents two years ago. Where we live the only phone company available for home service is BellSouth/AT&T. My parents were having problems with their phone line and had been for about two years. We have had nothing but problems for the last two years. At night our phone shows "no line" or "parallel line in use" and we have absolutely no service. We live in a remote area out of town and the few neighbors that we have also have the same issue. We have been told several different scenarios as to what is happening but nothing has been done to fix the problem. It appears to all boil down to old and outdated equipment and possibly underground phone lines that need to be moved from around a power substation.

I went in to a local AT&T store to upgrade my phone, and I asked that they switch over the phone number which was the primary on the account from my wife's number to mine as well (did both of these transactions together as both require a contract reset). I received my bill this month, and it was almost double what it normally is ($120 a month, turned into $230). I expected an extra $36 upgrade charge on my account due to the new phone - but when I look at the bill, I see that they are charging main plan on both of my phone lines. They had to change the data plan with the new phone to make it 4g compatible (but overall the price was identical).

AT&T has diagnosed that there is a problem with my phone that requires replacement of the phone (I'll spare the details here). However, my phone is out of stock (Samsung Galaxy S2) and they will not replace it with a phone of equal (or higher) quality. They also have no idea when (or if) they will get my phone back in stock. They have given me several alternatives for replacement, all of which are inferior phones. This is unacceptable. Once they determine that a phone needs replacement, don't they have a legal responsibility to replace it with a phone of equal quality in a timely manner?

I got service with AT&T in March 2011. I started having service issues from day one. I was constantly calling about my problems. At first they would credit me for issues, and then they stopped, saying that I needed to have a review board determine if I deserved credit for my issues basically. On June 10th, 2012, July 10th, 2012, and August 29th, 2012, I was denied credits for service issues. I was told that they had given me credits in the past, so I guess the fact that I still have service problems mean nothing? I explained that yes, I'd gotten credit in the past, but what about the issue that I have now? Basically, I'm being told oh well, deal with it because we don't care that you are still having issues, we credited you in the past? OMG, does anyone know who I can escalate this issue to? I am ready to cancel once my contract is up. I am through with them and I will tell all my friends about this too.

We have been a customer for many years. I have had the same cell phone ever since we got cell service. Every time I talked to AT&T they are always saying, "You are up for a new phone and a free upgrade." Really? On Friday August 31st, my phone clattered and I had to go and get a new phone. She looked me up in the computer and said, "Yes you are up for a free upgrade." I chose a new phone, did all the paperworks, got the phone going and paid for it. Then she told me that a $36.00 charge will be added to my next bill for the upgrade. I just felt as though I am a very good customer and have had their service for many years - not only their cell service but for years we had a landline through AT&T.

In January of 2012, I believed I could save money by changing from Comcast to DirecTV because of advertised prices. After a lot of confusing discussion, they said they didn't have broadband in my area but would add AT&T. They gave me a price; but when I received confirmation, it was a lot more; and I immediately called them and cancelled. Apparently, they did not cancel the AT&T portion. A serviceman called at my house and I told him the order was cancelled and he gave me a number to call. I received some wiring and immediately sent it back. Thereafter, I began receiving bills for the nonexistent AT&T. Many confusing calls ensued because they gave me a number, not the same as my phone number and their computers on their phone tree did not understand. I called and I wrote and they never responded. Then they turned my account over to a collection agency. On many chat rooms I have seen that AT&T has a record of this. Finally, they said they "discontinued" the service but they never cancelled the money they claim I owe them for 9 months. And I am sure it has been reported to my credit record. I am reporting to FCC and all 3 credit bureaus.

We (spouse and I) just found out we have been charged and paying for apps we did not knowingly order or use. Total of $7.98 per month plus taxes, etc. I guess this is what happens when you allow AT&T to auto withdraw or charge your credit card each month.

They have very limited, if any, service in my home. I almost always have to go outside to make calls and am receiving late voicemails (oftentimes days late). I get voicemail from other area codes from people that I don't know. Salespersons did not fully disclose lack of service in the local area. They are selling you an upgraded phone and promising a rebate in two weeks when 3 months have passed and still no rebate. They have very rude customer service representatives. A manager tells you that you need a $200 device to receive service in your house. I am getting called a liar. They grab your money and out the door without explaining plan or function of the phone.

It’s such a long story, but I'll try and summarize it. First, AT&T added 4 wireless accounts on my LAN line without my consent, approval, or knowledge. The battle continued with multiple calls to AT&T corporate or customer service. What started as a $300 problem soon becomes a $1,000 problem. This went on for over 4 months with a "conclusion" that it was finally taken care of. Now, one year later, it's on my credit report as a collections case. Really? It’s back to square one emailing corporate, etc. Never again will I choose AT&T. Never!

I have come to the conclusion that AT&T customer service is the worst on the planet. I use AT&T for internet service. I have phone service with them but only for the internet. I have not even had a home phone hooked up in my house since 2006. I noticed the last three months, my AT&T bill went up quite a bit. I am out of work so every penny counts. In looking through my bills, I also noticed for the past year I have been charged $4.70 a month for long distance. I called today and the first girl I talked to whom I could hardly understand spent 25 minutes trying to figure out things. She said my internet went up because the promotional period pricing had lapsed. I have been paying the same price since 2005 and now it goes up? She recommended to lower the bill that I switch to a different internet plan with a lower speed at a lower price. Before I could do anything, I was disconnected.

After being offered a discount through work, I decided to join AT&T for my cell phone company. I canceled my Verizon after 10 years of wonderful service to move to save a few bucks. After having issues the first month with the phone activations and voicemail (I had no vmail the first month, my daughter's phone arrived over a week after mine showed and they were ordered together), my family plan was supposed to be fixed with both lines to share minutes (as promised when I signed up for the account, but was not given), only to get a phone call a week before my bill was due for month two that I would be shut off if I did not pay $300. Now this is for a bill that should have been around $100.

Monthly bills change every month. I have called for the last three to six months to AT&T to resolve the issue. This month’s bill was again higher in costs than we agreed on last month. How can we agree and be billed at the right charges from AT&T?

I purchased a phone I dislike enormously. I have spoken with various people in their company. I got the runaround. They do not call back like they say they will. They do not ever seem to have the phone they have on display and advertised at a discounted price. Customer call center is rude and very argumentative. They talk down to you and have not resolved any of the issues.

AT&T would charge me $2 or more to my monthly bill. I didn’t pay much. All of a sudden, I get charged $80 more for attempting to use the internet. So to avoid further problems with AT&T, I decided to cancel my contract. So now they tell me, I have to pay $700 for cancellation of 4 lines. This is ridiculous. AT&T commits fraud. They’re charging me hidden fees. The cancellation is not worth $700.

I called AT&T this morning and asked why my promotional discount of $5.00 was omitted from this month's bill without an explanation. Answer: She told me her computer won't allow her to bring up my July statement and to look under "News you can use summary" for an answer (wasn't there). Then, she told me to look at my June bill (wasn't there either). I asked to speak to a manager, only to get the same runaround. He said, "Look at your February bill under news, etc. column" (it wasn't there either). Being on a fixed income, I looked forward to the discount.

Each person guaranteed me that my bill and service was fixed. But every bill I receive doesn't reflect what it is supposed to. And as far as the service issues, I have spoken to various people every other week about problems with the internet as well as the phone line with no resolution.

AT&T sent me a new modem in May. It was my third modem since signing up for their service in December. It was their error, their faulty equipment. I sent back the old one, and did so from the UPS Store, fortunately, using the shipping label AT&T provided. A few weeks later, I got a notice saying I was going to be billed for the modem because I didn't return it. I went to the UPS store and got the tracking number, called them and explained I had a tracking number which they took, and tracked it. It showed it was signed for at their dock, in plenty of time. I was assured they weren't going to bill me for it, that it was a mistake. Today my bill came in, normally $29.95, at nearly $150 because they billed me for the modem. I'm not pleased at all and tomorrow afternoon, I've got to take off work early to go back to the UPS store, bother that manager again to print the tracking again, call AT&T, re-explain, give them the confirmation number again, and try to force them to fix it. What is my recourse here? Federal Trade Commission? A BBB somewhere? Help me out here.

I hate my AT&T service. Since day one of payment, I have been paying more than I'm supposed to be. No one goes over minutes and I'm currently the only one with Web. I don't overuse the 4G service because I'm mostly on WiFi. Anyhow, when I pay my bill, it's usually by that kiosk machine, which sits right in their store. They see me use it, and know I paid my bill. I even have one of them sign the receipt.

The manager of the store refused to help me. Yesterday, my phone bill expired but I didn't receive any message about it. Today, I went to the store and hoped to resolve the problem. But at first the manager, whose name is Kari, told me nobody can help me take back the money, and that the money must be lost. Her attitude was so bad that I was angry!

AT&T is a lying, fraudulent company! They have a service called 'monthly subscription' as it appears on their monthly bill. This 'subscription' includes such inane 'services' as choosing a customized ring tone. I don't even know what these services are since no one in our family has 'subscribed'. What happens is that AT&T sends a text for these monthly subscriptions. The customer only has to open the text (which we're all apt to do) and he/she is automatically subscribed! That's a whopping $21.76 a month for a service no one is using or has any idea what it is! It appears that this is an 'opt-out' service - the customer has to actively text “STOP” in order to disable this service. I’ve tried it once - it doesn't work. I called customer service last month who apologized and promised to block these 'subscriptions' from our 3 phones. Guess what? It's still on my August 2012 bill! What can we do about AT&T? I'm quitting our family plan today and changing to Sprint or Verizon. Can a lawyer from Consumer Affairs please investigate and put a stop to this?

AT&T said that my son can use his "card" anywhere. So we went to the Thousand Islands, and he tried buying something. And what do you know? He can't use it. So they really ** us with $157. So I called the store and asked if I can just trade it with $157 in the cash register, and they couldn't answer. So everyone, don't buy AT&T service! I'm going to Sprint.

AT&T has never made me feel that I am getting what I pay for. They make it as difficult as possible to contact them. I feel that they are stealing their customer’s money and providing the worst service. Is there a way to sue AT&T? I have been complaining to AT&T for months and months. Their people are not concerned with their customer’s satisfaction. They only want their money. I'm 61 years old and I want to say that AT&T is not friendly to the elderly. I can use all the help I can get in my quest to hold AT&T accountable to their customers. This is wrong. How can a company be allowed to do this to American citizens? What has happened to our rights to be protected from a company like AT&T?

The website states when you can upgrade your phone, but it does not state that this has nothing to do with the contract date. I switched phones thinking my contract was up because it stated I was eligible for full upgrade and was charged a termination fee.

Since April of this year, I have been attempting to get my iPhone 4s unlocked per AT&T's new policy implemented in April. Though the requirements have changed since I made my initial (one of multiple) unlock request, I feel my phone should qualify for the unlock process. I bought my phone from a 3rd party once I heard about AT&T's new unlocking policy. The phone is off contract from AT&T and the former owner is in good standing with AT&T. On two separate occasions (though I made quite a few more calls throughout this process), I was told over the phone that my phone qualified for an unlock. I was given a completion date on both occasions and I was told to expect an email confirmation about the completion of the iPhone unlock process.

I ordered internet and home phone service from AT&T at the end of April 2012, and ended up with two separate accounts for which I am still being billed. I cancelled both services because neither modem worked. The first account (**) was set up through AT&T's online website for high-speed internet. A few days after establishing this account, I called customer service to verity the account, and an agent told me there was an error made, and he needed to cancel **. However, he established a new account for me (**), which was U-Verse for internet and home telephone service. He assured me the first account would be deleted.

After hundreds of minutes & literally dozens of different reps, I got refunds from duly empowered and authorized AT&T managers. Months later, a thief, one Matt ** that works there, rescinded them causing past dues, suspensions of service and reconnect fees. Currently, it adds up to over $700. He lied and told me I was under investigation for fraud. I called their fraud division, they said, "No, never." I asked to speak to someone other than **. He stated, "Legal said that you could only talk to me." When I went to cancel my service, I was told by their corporately-owned store manager, Nick in Waynesboro, VA, that they'd price match Verizon through an "old" small business offer they use. I asked for and was told that my notes reflected that I would only renew if I never had to speak or communicate with ** again nor he have access to my account - oral and handshake agreement with corporate personnel.

I moved from Conyers, GA on July 7, 2012. I started calling AT&T around June 25, 2012. I am a substitute teacher so I am paid when I get a call to come in. I had my home phone converted to a wireless in order to keep the same number. Well, once I moved, it took 3 more days for the phone to receive calls. I lost 3 days of work, which was why I started this before time so that I would not miss any calls because that is how I make money. Also, when I switched to wireless, I ordered text messaging and internet for my daughter.

About 3 months ago, a man came to my door approximately 4 different times. He kept knocking and I have a ‘No Soliciting’ sign on my door. The last time was approximately 8:00 p.m. I was afraid and called the police. They finally caught up with him and he was from AT&T and was trying to sell more services. They told him to leave the neighborhood. Just this past week, more guys came knocking on my door. You can't contact anybody at AT&T to complain so I'm trying this approach. There is an ordinance (Sec. 391-104) against peddlers and solicitors. I want this to stop.

I was on the phone with AT&T's customer service for at least 40 minutes each of the 5 times I called them. What we discussed never happened, none of the service I requested cancelled happened. I am interested in lowering my monthly bill but each time I talk to one of their representative, they try to talk me into getting more. Each month my bill gets higher. I am at the point to not having anything to do with them. It is a shame a consumer can’t get what they ask for and pay for from a company that has been in business as long as AT&T. This company has gone to the lowest level in customer service.

I had 2 separate lines with 2 different numbers. I called to have one line disconnected after I had them both for 8 months. They disconnected both lines a few minutes after I called, then told me I would have to go through the process of calling a different area (because I had been disconnected) to get it hooked back up. I was without service. I had to go to my daughter’s to use her phone because of the length of time consumed on my trac phone to try to get it resolved. Once they connected the one line I want to keep in the first place, it now didn’t have any caller ID or long distance. I was without long distance (had unlimited to start with) and couldn’t call my kids in Florida for 3 days. Then, when that was remedied and now had long distance etc., I got a welcome letter from AT&T for my new service. It wasn't new. I had it for over 8 months, same phone number all along.

On June 2012, I received a text message on my iPhone (AT&T) from a company called IQ Trivia that indicated I had purchased a monthly trivia text for $9.99/month. I did not authorize this charge, so I contacted AT&T. They removed the charge and gave me a PIN to put a parental block on my phone, although I already have my phone password-protected. The charge was removed, but I have received two additional texts from the company on July 11 and 13. I called AT&T, and they told me that while no additional charges had been made to my account, I would be responsible for paying for the texts if I went over my monthly allotment; and if I wanted to block spam texts, I would have to pay $4.99/month. They would, however, refund the $9.99 charge if it later appeared on my account.

We have been AT&T customers for 8 years now. We always have issue with AT&T here and there. There was some time that AT&T charged extra $14.99/month. We did not look at the bills so often, so we did not realize it. We called AT&T that we are charged extra. Then they said I need to call the number that was shown under the charge and talk to that company. (It was shown for a ringtone, so we have to call the ringtone company.) Then when we called the mysterious number, guess who the mysterious number is? It is AT&T. So we spoke to them, and they agreed to waive $14.99 for the current month but would be not responsible for the six previous months. So, we lost (14.99 X 6 plus some tax).

I called twice and got hung up on the first time (I assumed by accident) but she had all my information including my phone number. I waited on her to call me back for ten minutes so I called them back. The second guy told me I would have to pay an early termination fee of $75.00 since I ordered it. So I explained I did not order it. He said my husband was an authorized user on my account. No, he's not, and just because he knew the last four of my SSN does not make him authorized. His name is not on the bill. He said he could.

My iPhone had an issue with the microphone. I reported it and they said they could not fix it but I was eligible for an upgrade already. "Okay, how much is it going to cost me and what do I get?" They replied, "The upgrade is $36 and we will upgrade you to iPhone 4S 32GB." Great. I was sent to a local store. Yet, again, they troubleshoot my phone, and then we went for the upgrade. After taking care of everything, my bill was 369 dollars. Really? Here is the first communication discrepancy. We reversed it all and fine. I then called the customer service center and explained to them how incorrectly they communicated about the upgrade and still claimed to be honored what I was promised in the first place. I received a negotiated price on the iPhone 4S 32GB for $199. I was then shipped the wrong phone because iPhone 4S 16GB is $199. So the representative did not really reach out. He just made it work his way.

Phone bill - AT&T has failed to resolve a billing issue. They have charged me for service when the service was disconnected.

I closed my AT&T account #** in September or October of 2010. On April 23, 2012, I accidentally paid that account instead of Sprint. I have proof that it came from my debit account (#**) for $113.68. Every department I talk to says they cannot see it or cannot open it, but they sure took my payment without any problems! I would like a refund of $113.68 on the closed account. If they cannot do that, I could possibly apply it to a newer account, but I do not trust anything from them now. Just get put on hold again and wait and wait and wait.

I purchased a hot spot device so I could attend my college courses from anywhere. It failed before the first bill arrived. Since I happened to be working out of town, but no need to forward mail, I got that bill a little later but it was also late due to mail too. I paid it but when the second bill came, no credit for the first payment showed on that bill so I called the customer service line and my social didn't go with that account number according to your records. After talking with a customer service person, who transferred me to fraud only to have fraud tell me my social is in fact linked with that account number, I hung up, made out the check and of course, it was now late because of the phone calls with customer service. I paid the third bill $140.84, which includes a reactivation fee, but then received a 4th bill for $150.00, account terminated. Mind you, I haven't been able to use it this whole time and they cashed a check with a reactivation fee included in it. What do I do now? Is this legal? No one at AT&T is willing to really hear what I'll say.

Wrongful charges in result of their multiple errors - If anyone has any advice or help, it would be greatly appreciated. My husband took a job as a government contractor and is based in Iraq. On July 2nd, 2012, I called AT&T and a representative directed me to International AT&T to discuss rate plans to attention to our cell phone plans we have with them. The man, who stated he's a military vet, was pleasant. He gave my number World Connect feature and gave my husband's number World Traveler. He told me it is discounted price for calling while I stay in the US while my husband reaches his destination to Iraq to continue to talk at international discount rate during his duration in Iraq. He gave me information on how to call his number. I called back to verify when attempting to research more online but didn't have the ability to look things up. I felt the prices were too high when adding both our lines up in price with addition to the monthly cost to have the feature. Online is limited, so I depended on company representatives to direct and give correct information.

Awful or no service at times over the last month and a half. We get different stories from AT&T about service in the area. We are in the Buffalo, NY metro area and never had service this bad. These are business phones and we depend on them. My wife couldn't even call 911 without going outside to get service. At one point, the AT&T tech support wouldn't give me a ticket number because there were so many complaints about outages in the area. Support reps either disconnect you (or I'm getting dropped). Take your pick. We got new sim cards from the official AT&T store, but service got worse. I updated Apple software on one phone, which took over two hours with Apple support that the AT&T technical support person connected us to after a lengthy process on the phone. I had to reset voicemail and now one of the phones needs to be reset again.

AT&T received my full payment on June 26, 2012. From that date to this one, I have received 3 overdrafts on my bank account. I was told that my auto-pay has been stopped when I talked to Jessica. After I talked to her, I received another on the same day, July 6, 2012. AT&T is about to cause me to have a nervous breakdown. I’m trying my best not to have a crying spell. I can’t afford my bank to take my money when it is directly deposited into my account in a few days. AT&T has caused me a $93 overdraft so far and it seems I can’t get any satisfaction.

In 8/2011, AT&T agreed to charge me $14.95 per month. I paid for 3 months at that rate. In January 2012, I received a bill charging me $24.95. I called, and they refused to honor the $14.95 and agreed to charge me $19.95 per month. I received written confirmation. I paid for months, and they agreed to remove late fees, etc. and charge $19.95 till 1/2013. AT&T has not honored that contract either. I have called over 7 times, and I keep getting transferred around and hung up on. I made a $52.00 payment to get the internet I urgently need to seek a job and just received a $89.00 bill. I keep calling - 1 hour 1.45 minute wait time, transferred, cut off. I need help. Four of my friends are having problems with AT&T too. I'm interested in filling a class lawsuit.

I got my Go Phone a month ago. I've bought three cards this month. My balance was $23.00 and said I was good until 9/2012, but my phone shut off today. I had to buy another card to turn back on and I lost twenty some bucks.

My friend and I have four phones with AT&T and have had their service for three years. We have complained several times to AT&T that the service has gotten very bad. We even went to two different store locations and called the number listed in our address book for AT&T. They even talked us into getting new phones that they claimed would give us better service. Guess what, it is not better and it even seems to be getting worse. I am very upset with AT&T. We are looking into a new company for our cell phone service. With all the technology today, that's uncalled for.

AT&T Wireless Service in Southern California has gone from bad to worse. I have been dealing with horrible reception from AT&T's wireless service. It used to be bad but tolerable. For the last 6 months or so, however, things have gotten worse. There are now multiple dead zones where I don't get any service at all. In addition, traveling on the highways (e.g., 405, 91, 101, 5, 10,) and making a call is impossible. Calls get dropped so often I cannot keep a conversation going for more than a few seconds. Along the 405 and 91, I've had calls drop every few seconds to the point that over a period of 90 seconds a call to the same number gets dropped at least a dozen times. Why is AT&T not keeping up with their expanding capacity? I've called AT&T several times to complain but they neither offer an answer for the poor service reception nor seem to be able to troubleshoot the problem.

On May 10, 2012, I purchased a new phone very similar to the one I had been using for the last several years. I liked the style and decided to go with the Pantech Ease. The salesman was very helpful (Store No. 3038). With my new Ease, I was having problems with constant feedback and within 10 days, I exchanged it for the same model. Within a week, I had the same problem with the second phone; additionally it would turn off frequently on its own accord. Luckily, this happened in front of the manager when I brought it back into the store. On the last day of my 30-day exchange allowance, I had to return my third phone to the store. It had the identical problems as I had with my second phone. This phone also turned off by itself in front of a salesman. I decided I did not want a fourth Ease so I went with another model.

Junk phone! - My husband bought a new phone and it always dropped calls after a minute or two. They replaced it with a refurbished phone. The 'new' phone is even worse, every call ends after a minute and the screen reads "press to unlock". They have tried everything and cannot get it to work, but refuse to do anything about it. We live 45 minutes from the closest store and when we go in and if the lady that helped us the first time isn't there, they tell us we have to come back and that she is the only one that can help us. I've asked for a manager and they are 'not here'. You can bet when our contract is up we will shop around for another wireless service.

We had two lines with AT&T, for first line iPhone and second ordinary basic phone. When we signed, the first line has 2 years of contract whereas the second line was for $9.99 per month without any contract. For the second line, we have been offered a very basic phone for free. Now, when we terminated our account, AT&T has billed approximately $100 for early termination of the second line. As per them, the second line was also under two year contract. I am sure it was not under any contract, or else we would have picked a better phone. For 2 year contract, we would have not signed a contract for two years for which we may have to pay $200 termination fee to get $20 phone. This is totally a rip-off. I requested AT&T to send me a contract which I signed for but have never been provided with any document related to this contract.

I bought a phone on May 5, and by May 20, it was a dead. It was an HTC Vivid model smartphone. The phone fell on the floor. I did not know how to put the battery in, and I took it to the place and they taught me how to do it. Once again, the phone fell on the ground. I picked it up and put the battery in correctly this time. I had on a navigation program when the phone died on me. I took it to the main stores for help, and they indicated to me that I had busted a dot that disabled the phone and that it was not their doing but my doing. I deactivated a chip. I don't understand the logistics. This is a phone of $400.00. I was not warned. I don't even know if this warning is on their packaging. I could not get the warranty to pick up the tab. Also, I have never heard that something so vulnerable and delicate would be in an area that a customer can damage. I believe they are responsible for this problem. I need advice.

I paid my bill before the due date (my mistake) and AT&T turned around twice trying to take payment again out of my bank account on June 26 and July 2, causing me not to be able to pay my rent and will not refund my money.

I guess the problem I am mentioning here is very commonly faced by AT&T customers and would have been raised more than 100 times here. Yes, it’s the dreadful delay in the defective phone shipped to AT&T warehouse using the smart label provided by AT&T themselves. It has been 15 days since I had shipped them my phone and maybe even God does not know where the phone is! This is so frustrating, especially me being an international student depend heavily on GPS and Maps in my smart phone. For the past 15 days, I have been through hell without having my smart phone and clearly it is the fault of AT&T from all possible directions. They have the same idiotic answer even after 15 days and that is to wait for 2 more business days. Hope posting here makes a difference. I’m really looking forward to your help on this matter.

I've had constant problems with speed/wireless connection. In little over a month, I have spent over 5 hours trying to get past automated voice, sitting on hold, referred up the chain, sitting on hold, talked into fruitless upgrades only to continue with inferior often non-existent wireless service. AT&T customer support (web and phone) serve only to infuriate poorly served customers.

I was with AT&T for about a year. I cancelled my service because they were charging me outrageous amounts and billing me for services that I never asked for. After I cancelled, I returned all products and equipment. To my knowledge, I thought I was done with AT&T and would never have to deal with them again. I was wrong! AT&T went into my bank account and took $633.30 for no reason and without my permission. I called and called so many people to try and get this resolved and each person was just as rude as the next. They had no solution to my problem and no answer as to why they took the funds for my account. I then talked to a billing specialist who assured me that my funds would be placed back into my account with 24 hours. She even gave me a confirmation number. 24 hours later, the funds were still not placed back into my account!

I disconnected my home phone 2 months ago, and I have still been charged for two months of bills from AT&T auto pay.

I have been an AT&T customer for 20+ years. Throughout that time, I had no complaints, that is until I upgraded to the iPhone. The first year or so was excellent, but then my reception started to decline: dropped calls, poor reception, unable to open emails. I went to the AT&T store to see what they could do to help and they recommended that I upgrade my phone to the 4; $200 later, I walked out of the store and tried to make a call. The call dropped. I went back to the store and they said that there was a great deal of metal in the buildings around that area and suggested I try again. It's now been a year.

On 5/23, I called to cancel the analog line and the customer rep persuaded me to purchase a U-verse digital phone. I agreed and he informed me that he cancelled the analog line and sent me the digital package. I got it on 5/26; activation date was on 5/29. I went on vacation, hooked it up today, and it did not work. The analog line was already dead. I called support and got moved around five times wherein I had to provide same info over and over again. They finally told me that they will turn on the digital phone on 6/15 and cancel my dead analog phone on 6/15. If this is not incompetence, then tell me what it is? They will probably bill me for the analog line that has been dead. I will talk to the BBB and file a formal complaint on this unethical act. They have records of me cancelling the analog line, but they do not know why the order for the analog and the digital phone did not go through.

I had AT&T DSL service and was under no contract. So when I moved, I called and requested a disconnection of service - however, they didn't. They continued to charge me for four additional months. They did even notify me of this and put it on my credit. Now, I spoke to a manager and they admitted that it was their error and that they will contact the collection agency to get it removed from my credit. But they refused to give me anything in writing stating that it was their fault. Is that legal? Is there something I can do or say to make them give me something in writing?

I am so tired of month after month and year after year, I am having problems with my bill. One representative tells me I will receive a credit and I end up with a large bill. Each year, I am told that my modem is obsolete and I need another one and each time, it is not the modem. I travel for a living and I reported that my internet was out. For about 3 weeks, I was told that there was a problem in my area. After I go irate, I was told that my modem was no good and the warranty ran out. Upon requesting to speak with a supervisor, I was told that I could get another modem but would have to pay $100.00 for it. I told them that I wasn't paying because it's not the modem and every year, I am told I need a new modem or it's my inside wiring. Each time, it is wrong.

I was unhappy with the ever increasing amount that AT&T was billing me so I cancelled the service. After being told I would be refunded the amount that was left on my monthly bill, AT&T sent a bill with an additional early cancellation fee of $100, when my contract was month to month. Every time I call or internet chat about this point, I am told I would receive a check after 60 days, but they are unable to make changes to the account because it is closed? A recent conversation with their customer service dept. just gave me the runaround then told me they cannot help.

I don't use the internet to pay my AT&T bill and they refuse to send me my paper bills any longer; thus, after calling Consumer Affairs and having AT&T apologize and promise to send the statements, I was disconnected. I have a Dish package through AT&T and that has been disconnected as well and I can't speak to anyone until I pay the bill! Everyone I spoke to was incredibly rude and abusive and treated me like a thief that was trying to get away with something!

I have been with AT&T for over 10 years. Over the last year, they have gone nowhere but downhill. After being promised discounts and not getting any, I finally decided to transfer to another company and now I am with Comcast Business. There was a port-out requested in April 2012 and the companies were switched on May 3rd after the Comcast technician came and set up their modem. AT&T has continued to still bill me for the month of May and June and I just received a bill stating I owe $391.94 when an AT&T representative suggested I ignore the May statement and a closing statement will be billed in May.

AT&T took money out of my account without my authorization. I have tried since Feb. 1, 2012 to get them to return my money to my account. I have sent them my bank information showing them where they took the money out. Also, I put the rep on the line with my bank and she explained to the AT&T rep that they indeed took money out of my account. I have spoken to at least 50 people regarding this matter and I am mentally drained. They took $93.62 the first time on 1/26/12 and again on 02/01/12.

I am sick and tired of AT&T service. I have been calling AT&T for months now. No one solved my problem and now they hang up on me. Today I tried to chat and I asked for a place where to write a complaint. They do not want to give the email or phone. Now, I will go every place to let everybody know how AT&T treats the customers.

I ordered service for my new apartment beginning on the 27th of April. I was told that there would be no problem with this start date and that they would come install service on that date. On the 27th, I arrived in Wisconsin and inquired with AT&T when their installation people were going to arrive. Their answer was next week. That same day, I got Charter to install internet and I called and cancelled service with AT&T (1st time) and returned the modem that they had sent me.

A check was written for the amount of $41.53 for services; however, they took $411.53 from my account. I went to the bank to check this out and there was no help from my bank, needless to say. I was told the check was done electronically and I would have to contact AT&T. I needed my money by Friday. I was on my TracFone for over 45 minutes and was switched from different people. I was told my money would be back in our account in three to five days. I'm changing banks and phone and checking to see what legally I can do. How could anyone take a check written for specific amount, add more and get by with it? If it was a mistake, why couldn't they just return my money? The funds were taken on 5/23/12 and 6/1/12. Right now, I am still waiting for the refund, which I really need.

I closed an account 4 days after the billing cycle ended. I talked to three different people throughout the morning - one of them was at the local AT&T store and told me I was current, I did not owe anything and my account was closed. Great, that was what I wanted. A month and a half later, a bill arrived. I was told it takes 5 days for a bill to show up on the account. So their two people whom I talked to on the phone and the one girl at the store could not see any pending charges? My records show account paid. We called and was told, "Oh, she will adjust the bill. Oh wait, the account shows closed and she can't make any adjustments." Looks like I am stuck with the bill. How convenient. Willing to make adjustments but can't? Sees a mistake but can't fix it? Do not go with AT&T. I am loving my US Cellular.

Cell phone is broken and they refuse to let me out of my agreement. I want the agreement voided. I am a senior citizen age 78 and they are harassing me.

The company tried to transfer the liability of my personal phone to the company in order to obtain corporate discounts. After spending an hour on the phone and being cut off twice, I was told that the individual that had made the request, the president of the company, has to call personally to approve it. This was after I received a request ID from AT&T and was told I would have to call to allow the release from my personal account to the company. As a vice president of a company, I just suggested to the president that we terminate all corporate relationships with AT&T and stop the switch from other carriers to AT&T.

My family has 3 phones on a plan including 2 iPhones. We pay well over $200.00 per month and have absolutely no service. Ironically, I can put my card in a much older phone, a flip one at that and it works. Absolutely positively ridiculous. When you call AT&T, they don't care as long as you pay them the money. Never mind the wait time on the phone. Very, very poor service. The only way I have internet access is through my WiFi. If not, I wouldn't have that! I am outside and all I get is "searching".

AT&T installed a tower to fix a major dead spot in the area of Hwy 95 and Upper Pack River Rd in October 2011. They keep extending the tower's activation date forward and the latest projection is the end of August 2012. It is clear AT&T has major service issues. This area is the major route between North Idaho and the Canadian border and the lack of service is a safety issue.

I have had years of disappointment with AT&T U-verse starting in 2004 until the present day. This includes me leaving in frustration to go with Comcast for a while and later coming back to AT&T. I thought maybe it had gotten better, but it has only gotten worse. I must admit that some of the customer service reps are great, but you can tell they are required or programmed to wear the mask of deception and continue business as usual. I could give you a history of problems, but I won't. They record conversations and make notes on their computer screens. You can feel free to look my history up from the beginning to present day.

I was promised many times a refund on the overcharges and they keep hanging up on me!

First, it was under warranty and now it's not, but there is a $125.00 deductible. You can go on Yardsellr or eBay and buy 1 for $50. The only time I’ve ever paid for a replacement was when I chose a better phone I already paid twice what I did with another company. But my family begged me to try you guys. Now, I’ve paid for insurance that’s no good even if I crashed my car today my deductible is $75.00. And I get to pick about a different and new one. This is insane and when I asked what the termination fee, I was given 1 with each phone. Are you kidding me? I have 5 phones and as soon as I can, I’m moving back to Verizon and your complaint department never offered to fix it or even replace without me paying $125.

I was a Unicel customer and a very happy one indeed. AT&T purchased Unicel and I was "ported" over to AT&T. I was assured I would be able to keep my plan with the same features as I had with Unicel. In the beginning, that was not a problem. I have a feature called "Canada As Home" and with Unicel, that gave me free long distance into Canada. That was why it was called "home" and not "away", but AT&T decided arbitrarily last year to yank that feature away from me. Oh, but they still bill me $10.00 a month to keep the feature. If I have that $10.00 a month removed from my plan, that means I have to take a new plan and sign a two year contract. If I take a new plan, they take my old one away.

On February 1, 2012, an AT&T technician came to my house. I was not there, so he left a note that there is no need to install anything for the internet service I applied for because I have a fiber optic installed in my house which I am aware of ever since. In the evening on the same date, I tried to connect my laptop to the internet, but I could not connect. So I called AT&T’s technical support which came from a call center in the Philippines. There were two different persons who tried to assist me, but none of them were able to help me. So they suggested that I should call again the next day, which I did, but still they were not able to help me.

I signed a contract for two years with no Internet, but every month, I must call them to adjust my billing and get credit back. After about one year, they refused to fix the problem. They auto cancelled my account and sent it to collection. I even I tried to call and to talk with their manager and supervisor but they just told me, "You must pay that amount." Can you believe it? They billed me almost $12,000. I don't know how they managed to terminate my contract but still charge me more money.

I was promised after a "whole home upgrade" that my bill would be no more than $70.00 a month after I called to cancel service. After an entire month of equipment not working, I was promised a credit for the month of April. I got my bill and only paid $70. Today (a week later), my balance is $139.00. Done with AT&T!

I have four lines wireless service, and internet service with AT&T, paying about $400 per month to this company, and they cannot provide me with good customer service. AT&T offers a bundle combined service in which you have the opportunity to pay all your service bills together; however, the communication between one service to the other is not connected.

I returned the modem right after I received the prepaid return label. Then after a 2-month wait, I called AT&T since I did not receive any credit. AT&T said that you would be able to see it in the next billing cycle and gave me a reference number. After one month, I called AT&T again for the same reason and then called again and again for the same reason. After six months, I gave up. It's so frustrating. It looks that I am cheating and trying to get $100 from AT&T while the fact is that AT&T sold me the modem at $99 plus tax and I returned the item. Today, I tried to calm myself down and called AT&T again. You know what? The question the AT&T lady asked me is "Why did you call so late?" The manager is also so impatient. I do not know if I can say he is rude or not according to USA law. Such a big company...

I gave notice on the initial 12 months. Ended the offer and days later, for "never begun" $180.00 drop fee as notified by AT&T prior to the service begin date (with 3-days in WI to drop the signed contract prior to goods received). First, I had a 12-month option, wireless at a low rate. I received the first bill with regular rate and dropped service (from $19.95 to $42.00). This was after reading that low-usage accounts might even have new, even lower rates than the initial offer.

I accidentally put two checks in the AT&T bill envelope on May 3. One was made out to AT&T for $70 and the second was made out to my mortgage company. AT&T cashed the mortgage check. AT&T called me on May 5 to say, "We're sorry and we will fix the problem immediately." The fix never happened. Now they're using my mortgage money and saying they're looking into the matter. And to add insult to it all, now they're saying a new claim on the claim has to be opened. I keep calling to try and get a real person, a supervisor, anyone in the US, no luck. How does a company cash a check that wasn't even made out to them? It is a considerably large sum of money. All my financial affairs have been affected including my house payment.

AT&T gave us the installation date but she did not relay the information to the installer department and I waited all day and AT&T never showed up because of the error made by sales clerk. Then I talked to Matthew, the manager, and promised to compensate me for their mistake and gave me a whole month free for it. Then I got billed for it anyway. I called customer service, tried to speak to Matthew but to no avail. They transferred me from one department to another and at one time, the AT&T clerk gave me the Post Office number instead of a billing department in California. AT&T customer service stinks and I wish I stayed with Cox. Cox has a lot better service. Been with Cox for many years and never encountered anything like this.

I don't understand why AT&T doesn't offer better deals for current customers on new phones. I have been a customer for 8 years and there is no incentive to remain with AT&T considering the deals they offer on new phones. I understand the offers for new customers, but why not appreciate the loyal customers who have been there through all the dropped calls?

Today, my phone rang, and I rejected the call, because I was just going into the house where the call was coming from. The phone immediately charged me $2.00. I am on the $2.00 a day plan, because I hardly ever use my phone, except for family emergencies or when I travel. Since I did not use the phone, I believe it should not have charged the $2.00.

I had major billing issues with my service right out of the gate. The young lady who signed me up for service also upsold me on a deal for 2 years internet service for $19.99. My bills were never correct and after several stressful months of trying to straighten out the issue, I was told I would just be issued credits every month and to just self-adjust my bill each month! I finally cancelled my service, was hit with huge fees and they even had my last month's bill wrong.

I'm an over-the-road truck driver. I had to use my insurance to get a refurbished phone a month ago. Now my new one is acting up bad. I'm afraid it's going to shut down and I'm 1,500 miles from home. I got a hold of AT&T to see about an upgrade on phone. It will cost more per month for the bill because I want a better phone and plan. But they can do anything for me till July 1, 2012 because that's when my contract is up! I want to give you more money and they don't want it because I'm in a cheaper contract now! That's bad business. Thanks for nothing AT&T. At the end of my contract, I'll be taking my money and business elsewhere.

AT&T credited a double payment I paid to the wrong account. For 3 weeks, I have called to get this corrected. The only way I could keep my phone on was to pay more to the right account. I took it to an AT&T store. Now AT&T has $460.00, and there's no credit to an account - nothing. I would like my money put on my account or sent back to me, please. The phone bill is Shaun ** at Grand Blanc, MI 48439. We have 5 phones on this account.

We have the service AT&T U-verse. We had gotten an upgrade on our service. We were not explained fully that the bill would be higher than before. We had the U-verse 200 and had upgraded the service up to U-verse 300. We were told we would get the $50 gift card since we had the service for 30 days or more. We are living on a very tight budget plan where either of us is not getting much work. We were not told about the bill being prorated and that there would be $29, plus whatever cents on the bill would be owed. It is not fair to leave a person in the dark on their bill. The service was not handled properly as a professional business should handle. This has left a bad taste in my mouth. We feel like we were not treated fairly on this matter.

AT&T attempted to pre-bill me in March 2011, for a one-year period of service (to last through March 2012), for a Prodigy email account I had maintained in prior years, but no longer wanted. Upon receipt of their invoice for the (then upcoming) 2011-2012 period, I informed them that I did not want to continue their service and wanted them to cancel it immediately. AT&T continued to send me invoices for the service, and I repeatedly informed them that I did not want their service.

Bad and worst service at AT&T Store - On May 5, I walked inside the store on Blossom Hill Rd. in San Jose, CA. I totally regret having walked inside the store because I waited 45 minutes and ended up paying $5 in cash to install a data package on my new cell phone. To make things worse, they couldn't figure out how to do it. The retail sales person was **. I couldn't read her name because she had a very unprofessional hairstyle like Medusa, which covered her name tag. She called the assistant manager, **, who greeted me with a very informal, "What's up? What do you want?" Aside from his lack of professionalism, he also could not help Ms. ** install the data package.

AT&T is cutting 2G service and phone will no longer work - They are offering a new updated phone via letter, but won't let me continue with my original data plan of $20 per month. Instead, they are offering a more expensive data plan at $30 per month. I don't want to switch, but I'm forced to since they are no longer offering 2G in my area as of 5/15/2012. Isn't it illegal to make me pay more money for a new plan? Especially, when I do not want to switch or upgrade but am being forced to. I have been a loyal customer for over 15 years.

I submitted an application to Lifeline services for my 80+ year old mother who is under a fixed Social Security income at this time with no savings. This program offers a discounted rate for such individuals and would be a tremendous help. I was informed that she would be eligible by appropriate NJ government agencies. The application was sent back in Sept. 2011 and after several calls, was confirmed received on Nov. 4, 2011.

My ATT phone is insured and it broke. I took it to the ATT store on Friday. It is not working though no fault of mine. It is under warranty and is to be replaced and I will be notified by email when the phone is mailed. It still has not been mailed. I am without a phone and I believe ATT should either have a replacement phone on hand or mail me one the next business day. Otherwise, the rates I pay for continuous service do not make sense. I believe the delay is unacceptable given the reason we have cell phones.

We were contacted by AT&T and they offered us a cheaper monthly amount for our landlines for our business if we switched our cell provider from Sprint to AT&T. We did so and from the first day, two of the cell phones dropped calls. We took one of the phones back to the store right away and explained the problem and they said it had a bad SIM card. They replaced it and the phone still did it. I returned it again and they said the phone was bad, so they replaced it. That phone did the same thing, so my wife called AT&T tech support and they found after investigating that it was their tower. We now speak to managers over and over and they will not let us out of the contract without penalty, even though they admitted they cannot provide reliable service.

In June 2011, when we were planning our move from Alexandria, Indiana to Mooresville, Indiana, I contacted AT&T to transfer our phone and internet services. After going through the whole process and documenting everything, we moved. Then to our dismay, AT&T started charging us for breaking a contract and starting new service. After several months of trying to resolve this with AT&T, I resorted to posting the problem on internet sites for complaints. That finally got quick results. Kathy, AT&T customer relations appeals and escalation team, contacted me and corrected the problem. Now when we just moved again from Mooresville to Hartford City, Indiana, the same old problem arose. AT&T is once again charging me $150.00 for breaking a contract although the contract from Alexandria had expired. The strange thing is that they just paid me a check for $117.97 to finally pay me up for the overcharges of last year!

If this branch would have had this particular phone in stock; I would not have to go through the interview on the phone. This phone had dead cell after one week and I brought it in and they said they had not ever seen this happen before. I agreed to keep it to see if it would improve.. it didn't. I was given the "terms" by phone to get it replaced with another one. The branch should have had this phone in stock. Also, the phone girl should not distrust the representative from the branch and threaten to put a huge charge on the bill if the phone was not received as detailed. ATT should do a better job considering the price the consumer pays.

The monthly bill for AT&T runs at $118.56 a month. I send in a check for that amount. Their billing department takes my check and makes an e-payment to my bank account for $178.56. I called them and they send my complaint to another department. Billing sends me a statement for this month showing a $60.00 credit and the total amount of bill is only $58.56. I write them a check, mail it in, and they epay my account again for $118.56 and not what the check is ever written for. I can’t get them to stop doing this or give me back in credit form or check form what they have taken from my bank account.

My son signed up for a phone "number." He had his own phone in January 2012 and cancelled it within 2 weeks at a franchise store! Every month since then, he has received a bill and gone down to the AT&T store. Every month, he was told it was taken care of. Today, he got a notice that he was being sent to collections. I called and had a wonderful rep who was mortified and is trying so hard to help. There’s no phone and not a single call on this account and they say we owe over $400? She is fighting for me, but at this point I wonder how many people do they do this to that can not fight back? Why is this even an issue? They are saying too bad, it's buyer’s remorse. They say franchise stores never do things right. We will definitely file a lawsuit if it is not settled, but we might take it further. It’s just disgusting. I have been with them for who knows how long - since cell phones began.

I called AT&T to try and get out of my contract because AT&T as I see it voided my contract with them, when they took a feature I had signed up for and deleted it. I signed up for 200 text messages for $5.00 and after a few months, for some reason, AT&T took it off and started charging me for the text messages. When I got my bill and noticed I was charged for text messages, I called and they told me that someone took it off. At that point, I felt AT&T voided my contract. Now, I want out because they keep changing my contract and I feel I should not have to pay $126.00 early termination fee, due to the errors of the employees.

Contract was over and I changed wireless carriers. Before changing, I contacted ATT and asked when my contract was up, which was March 8 so I waited to end my service with ATT. I did not want to pay an early termination fee. Unfortunately I could not end my service on March 8 but canceled on March 15. My billing cycle is the 2/11/12 - 3/10/12. Prior to ending the service, I inquired about my last bill from ATT and was told that I would only be charged for the days service was used, since you're paying for prorated service. Well the March bill came and sure enough, I was charged a full month.

I have been having trouble with AT&T for several years. Almost every month, I am overcharged for phone services. I call to complain and am told it is my imagination. I'm paying for unlimited family talk and text but it does not work. Why should I pay for a service which I do not have access to? I called 4/23/12 and was told I should upgrade my phone to get something I already pay for. Why should I be tied into another contract? Customer service and tech support for AT&T just give me the run around. They keep trying to get me to buy more expensive phones and add services I don't really need. I just want equipment and services to be what I pay for.

I purchased a smart pay-as-you-go phone that allowed me to buy as little as 10 MB of data for $5 for a 30 day period, but it would also allow me to roll over unused data with at least another $5 purchase before the 30 days was up. However, I have just been informed after I initiated a call to customer service after I was unable to purchase another data block, that they have changed their policy on April 18th (without notice of course) that you can no longer buy data blocks with a pay-as-you-go phone account but would have to switch to a $50 a month plan to continue to use the data portion of you smart phone. So, I was basically told ** very much by AT&T!

I purchased an iPhone 4S and needed to return it. I sent it back via USPS with their return shipping ticket. They received it on 3/16/2012. After 2 weeks, I noticed there was not a refund to my credit card yet. I called them and they had no record of receiving it. I got proof of delivery from the post office and called them back. They did find they received it on 3/16 and told me a credit would be issued by end of March. No refund.

I had visited an AT&T store while in Santa Cruz in August, scouting a place to live. I found that place and I called the AT&T store to order the service while I was back in ** packing, so I could get internet started ASAP. I am partially home-bound and the internet is my connection to the outside world. It is very important to me. So I called from ** and got an installation date, then I moved to Santa Cruz. When I got there, a day early, I went to the AT&T store and they told me the order was in and there would be no problems. But that installation did not happen. First, they got my house number wrong and that was just the beginning of my nightmare.

I spoke with a woman named Tina to ask about getting set up for the $14.95 internet service. She told me that there would be a $100 fee to set this up because they would need to come to the house to do it, but we would receive a $100 gift card for signing up for the internet. She also explained that we could change our phone plan to $25 per month for 250 minutes a month. She did not disclose that there would be an additional $99 fee for this to be done.

I ordered bundle package from AT&T. I was never told that it would be a separate service and separate people to call regarding installations. I called the same installation number I called to address my inability to connect to cable. I was told to call back, which I did several times, to get a tech to troubleshoot or come out to the house. I was told on several occasions to call back as work order has not been submitted yet. I have other concerns and priorities. I can't continue to call for months.

In December 2011, we transferred all company phone lines from AT&T because of dropped calls. We paid a cancellation fee for each phone line and told AT&T to close out our account and paid a final statement in full. Then, they called us in April of 2012 and told us that we still owed over $500 plus the cancellation fees for two lines that were still active that our new provider didn't transfer and they didn't cancel. We asked why they weren't cancelled as per our request and were told that it wasn't their responsibility to be sure that all the lines were transferred and or cancelled. We asked why they didn't mail us a statement in January, February, March, or April and their response was that they did. We never received any statements because if we had, we would have called them to verify these additional charges.

In November, I got AT&T internet service. I was told I would not have to purchase their wireless system because mine would work. They sent me one and charged me for it anyways. They had to rewire my house for internet which was fine but every time I had to call and talk to them about the Wi-Fi, the initial hookup and rewiring my house, a new account was opened up in my name. At one time, I had three different bills in my name with three different account numbers. So I was getting charged 3 different times for the same thing. I have made 4 or more calls to have these deleted when I would get bills for things that I knew I had either already paid or didn't really owe.

Expiration of Rollover Minutes: The AT&T ad says, "The minutes don't expire." So we think of it like a savings account. The problem with this savings account is that the bank starts withdrawing money (minutes) that stayed in the account over 12 months. That is not right! We earned it and we should get to keep it in our “minutes” savings account.

AT&T has the worst billing service. I unbundled my service in February and paid my balance in full. AT&T keeps billing me an outstanding balance on my home phone bill stating I still owe for my cell phone. I was on the phone for 2 1/2 hours on 4/6/12 and trying to straighten out my bill. I thought I had it straightened out on 5/6/12. Today, I received another large bill and they are still saying I owe an outstanding balance. I am very angry and dissatisfied. I am going to report AT&T to the FCC.

I accidentally damaged my USB wireless Internet device. I purchased it less than one year ago and it should have been covered under the manufacturer's warranty. However, I was told it was not covered since it is an outdated product. I was told that I could purchase another device and they would give me a 25% discount. When I told the customer service rep that this was not okay, she told me that I needed to go to the website as she was not able to help me. I purchased an extended warranty that will not go into effect for another two months. I contacted that company and they would not help me either.

I have my home phone, internet services, long distance calling, and two cell phones with AT&T. I am a loyal customer for over 40 years from when they were Southern Bell. I have never received such terrible service from anyone else.

My wife and I have been AT&T customers since 2008 with the iPhone 3 and have upgraded our phones each time the newest version comes out. We travel often to Europe and wanted our 4S unlocked. Sprint and Verizon will both unlock the iPhone 4S for a customer in good standing for international use. I contacted AT&T numerous times to ask for an unlock for me to take my phone with me so I can put in my local sim card in Europe. I was told that as long as my phone was under contract, they would not unlock it. If I pay the early termination fee, then they would unlock it for me. I asked them if they were willing to lose a good customer over this because I will gladly pay that to have my phone unlocked. They told me this is their policy.

My disabled brother bought an AT&T phone and buys minutes as he can afford a card. He bought a card after not having one for a while and we were told that his phone had been disconnected. He would have to go to a store and buy a new SIM card. Anything to take advantage of the poor. I think he should go to a different company altogether. This is a rip-off!

How long should it take to change your plan from one phone to two? How about six hours? AT&T Wireless, what are you thinking? How can you stay in business? My bills did not show my wireless account #. No one could seem to give this to me. I then did not have a password so I could not order online. Who in their right mind wants to be on the phone for six hours while you get your act together? I was told to give the same information over and over and over again. Are you not ashamed to charge for this service?

I had changed from a regular to bundle service. I called every month to see what my balance was, and I paid. I asked about the old bill, and they said it was clear. Then I got a call from COS CCA Norwell. They explained what had happened. I went ahead and paid over the phone bill, But in the mean time, they took money out of my bank account, $125.70; and I paid $156.39 over the phone. I would like this taken care of and put the money back in my bank account.

In November 2011, I disconnected my services with AT&T because I transfer my services to Comcast for better price. AT&T refunded me a check for $4.38 and two months later, I received a bill for services during December 17, 2011 and January 16, 2012. I do not have services at that time with AT&T. I called several times to customer services and they can’t explain to me anything. The response is someone will call you within 4 to 5 working day, but no one called me. I will like you to help me in this matter. The account is **.

Hello, I bought a SIM card for my iPad on April 5, 2012, at 11am, from an AT&T store in Port Orange, FL. DOM 3GB, a map for a package of 30 days. The telephone number of the card is ** and I paid $30 with my Visa. I am a Canadian citizen and this package has never worked and completely blocked my iPad. I had iPad the completely restored and to remove this card. Le seller would not or could not pay me, so please credit me what package I have never used. Thank you very much.

AT&T kept advertising a $49.99 special for unlimited long distance with internet and local phone service. I have been a customer for over 40 years, so I truly believed that this offer would be legitimate. When I took this offer, I asked for international call block, because all international calls are expensive. Today, 4-4-2012, they told me I only ordered international calling last month; and I know that is a lie.

No or very bad service for almost 2 years: I have attempted to correct a problem with AT&T Wireless for my service to my home. I have to go several blocks up the road for a signal and be able to use the phone. AT&T did give last summer a 3G mini tower for my home, but now with a 4G phone, I am back to square one. I called them twice this week, and both times, they want to check out my phone.

I received an electronic billing statement for $141.58 from AT&T. I made an ACH online payment via my bank on 3/14/2012. AT&T has posted the confirmation number of the payment received. I confirmed with my bank that the payment was indeed transferred to AT&T. AT&T, however, has not applied a credit of $141.58 and billed me again for the same month. I called AT&T and provided all data and screenshots with their own confirmation number and screenshots for the bank ACH transfer. That just didn't work out. They just didn't care. I was receiving nothing but null feedback and lip service. I filed an official complaint case with AT&T. Several days later, the case was closed with no resolution and no feedback. I called in again and had to file yet another case. Current case number is **. AT&T, how many hours do I have to spend trying to find where the payment is? How many cases do I have to open?

I have discussed my issue a number of times with your customer services department. This initial discussion happened at the time I received my first invoice. Currently, I have not been able to resolve the following issues. Although, I was assured and re-assured a number of times both of these issues would be rectified. My calls were on 11/24/11 with April and on 12/20/2011, 3/20/2012 with AC, Joy, Jemez, April and Evan, and again on 3/24/2012 with Christy, a billing specialist (866-666-1675).

The phone you sent me was defective. Now, I have to wait till you send me another phone. I have been without a phone for five days and you are still going to charge me for the service on a phone that I do not even have. It makes me think that I have chosen the wrong wireless company.

I kept getting calls from AT&T to switch to U-Verse. I told them I was happy with Direct TV but I would get the service as a Christmas present to my grandchildren and daughter (TV and internet). This was done in October. I was quoted a price for a year and told them I was on disability and had to know what I would pay. I have had to call every month because the bill is increasing and finally the Sr. Escalation Dept told me last Friday that their service was worth more than what I was quoted and that I could pay the bill or part ways with AT&T (This was stated 3 times).

One of my lines was out of contract. I didn't want to lose that number but had no use for the extra line. I called them wanting to move my number from the out of contract line to a current line and they were unable to do anything about it. It was the last straw with AT&T and completely ridiculous. Their service both with cell phones and with customers has always been less than par.

We had Edge Wireless/Cingular Wireless for more than 7 years, then it was bought out by AT&T. In our current home, we have had poor reception which got really bad over a year ago - dropped calls, not receiving texts, calls going straight to voice mail. We were finally given a microcell booster at no charge. On the coverage map, our home shows as "excellent" service but we don't get it. I told AT&T that based on the map I would not purchase a microcell, but that AT&T should provide one at no charge which they did.

I am currently a customer with AT&T and have been since 2007. In December 2011, I ordered a cellphone for my daughter. I did not have my own physical address at the time and was staying with a relative. I could not use my PO Box to have cell phone delivered because the AT&T website would only take a physical address. I cancelled the order online because it would not allow me to update to a phone with a family plan. Despite my cancelling the phone, AT&T still shipped it out. The phone was delivered to a public mail room with no signature required. The mailman left the package and according to his supervisor, the post office is not at fault.

This is about the Cingular wireless phone I had. I called Cingular to see if they could help reduce my bill. I was paying $150.00 a month for my service. I found out that I could get a phone card and pay as you go for $30.00 a month at Walmart. I told them about this and they said they could change my service and lower my bill to about $50.00 a month, but it was a little too late and already changed over. You would have thought they could have done this long time before I decided to change over and lose a good customer. I was with them for over 4 years. Bye AT&T.

I called AT&T numerous times in late September and October of 2011. I had explained that I needed to cancel one of my lines. I was told by several AT&T employees that I should wait until March 2012 when the contract was to terminate and avoid an early termination fee. I was told that in the meantime, so I wouldn't have to pay too much for the line, I should buy a flip phone and take my sim card out of my iPhone and place it in the flip phone because then I could cancel my data plan and reduce my monthly charges to $10 a month until March 2012 when I was to call and finally cancel my account because according to several AT&T reps, that's when my contract was set to terminate. I followed their instructions word for word.

AT&T’s personnel lied to get me to switch to their service. They told me that my internet service will be $19.99 for a year and my TV and U-verse together will be less than $100 each month. But each month they charged me over $100. I got frustrated with the bill, so I called them and they told me that there is nothing they can do. What kind of customer service is that? They don't want to work with customers, but they just want to rip customers off. I need someone to help me with dealing with AT&T.

Using "excess data fees" to bleed customers dry - I'm at my wit's end. In September of last year, we called for tech support regarding cell coverage in a certain area. I was working on a job location with limited utilities and needed to email documents to myself at night to process from home. All I wanted to know was how this was possible on my phone. We had been customers for 2 years and always enjoyed the service. We had iPhones with unlimited data. All I wanted was to know if there were apps or tricks to do it. I didn't know if it was possible and didn't want to waste time and money buying countless useless apps from iTunes if it was not even a possibility. Somehow, the tech I'm asking for simple directions or advice on PDF storage into my requesting a tethering package. 3 times I said "I liked my plan" and tethering would be pointless as there was nothing to plug a ** computer into this thoroughly remote site. Plug in as in electricity, we had none.

I discontinued my internet services with AT&T. They did not disclose that I would be liable for internet rate for 1 year. They are billing me for internet rate and we do not have the services. No one will talk to me about this.

I established Internet and phone service on the first week of February 2011. The first seven months was a billing nightmare. It took 7 months and more than 15 phone calls to get AT&T to figure out their own billing. I had to explain to a person how to figure out my billing. Once I thought it was figured (I thought) out around October/November, I was sent a credit for one of my bills. Then a month later, I was sent a bill for the credit. The nightmare started again.

I upgraded from the iPhone 3Gs to the 4G in April 2011 at the Apple store in the Gardens Mall. The Apple store advised me that I was not able to keep my current data plan (the unlimited plan) and gave me the option to choose the 2G plan. I was not aware that I had the option to keep it until I spoke with a friend. He told me he upgraded and kept the unlimited plan in February 2012. I spoke with AT&T on the phone and they advised me they were going to get me the plan back. Weeks went by and I did not hear back from AT&T. I finally called them the other day and they said that unfortunately, they are unable to give me the plan back.

AT&T Wireless has the most unreliable 3G network around. Where to begin? I live in and travel throughout the Cincinnati/Northern Kentucky area for work and have had so many problems with my iPhone and now a Samsung Solstice, both 3G phones. AT&T claims that they upgraded the network here back in 2011. Not the case. I am still getting a bunch of dropped calls, very degraded voice quality where the voice cuts out and you hear crackling and interference in every call, slow 3G internet, poor reception even in residential and city areas, and many missed text and voice mails. In fact, if you turn your phone off to charge and someone leaves you a voicemail or text, you will never know that one was left if you are on the 3G network.

We were with Sprint for 15 years with 30+ phones at one time. With the new iPhones out and a dropped call here and there, we decided to switch to AT&T. What a mistake! From day one we've had billing issues - discounts not being issued, the package not being bundled right, a different bill coming in literally twice a week. We now have 6 phones, all iPhone 4S and every one of them gets at least 6 to 8 dropped calls daily. Extremely pissed off! I wouldn't recommend AT&T to my worst enemy. I will be switching to Verizon or back to Sprint soon. AT&T can go to hell! I call them at least twice a week with these issues and they are of no help. I plan on blogging daily until my demise regarding AT&T. Stay away!

In December 2011, I was having trouble with my internet so I called AT&T to see if I could get some help. AT&T sent me to Connect-tech where I was informed they couldn't help me much unless I sign up for a trial service of 30 days, so I signed up. That was 12/13/2011. I was told as long as I called in within the 30 days, I could cancel Connect-Tech. I called back on January 13th, 2012 and cancelled Connect-Tech. I was told I would have to pay for the December charge for Connect-Tech which appeared on my January 2012 telephone statement and I did just that thinking everything had been taken care of. I received my telephone bill February 2012 and noted that no charge for Connect-Tech was on it again, thinking everything was taken care of concerning that service. That brings us to our March bill and the charge of $30.00 for 2 months' charges for Connect-Tech.

On January 8th of 2010, I upgraded my cell phone service to an iPhone and, thus, purchasing a data plan. AT&T added a data plan to both my phone number and another phone number on the existing family plan. I have never realized that I was being charged this extra data plan until now. That is 26 months worth of paying $30/month for a data plan I never signed up for. They claim they will only reimburse me for the past 3 months. This is 100% a mistake on their part that they added extra services to my plan. To me, this is fraud and bad business ethics. I have been a loyal customer for the past 7 years, but they have basically stolen $780.

I placed an order with AT&T in February and have had problems with my services (TV, internet and telephone) ever since. At this time, I am being charged for amounts that I have not incurred. I cannot get anyone at AT&T to send me verification of the things I am being told by them. I have spent endless hours on the phone trying to get this issues straightened out to no avail. I spent more time being switched to departments that cannot help me and have had to call back over and over with no resolution. I have contacted an attorney.

I called AT&T regarding my cell phone bill, and before ending the call the customer service rep offered me a great deal. They said, I could get High speed DSL service for $19.95 a month and a $100 rebate check for the modem. It has been about 12 weeks since I ordered the service, so I decided to give them a call because, for one, my internet service disconnects every 30 minutes and two, where is the rebate that I was offered. The rep told me that I was not supposed to receive a rebate and tech support had no explanation for my internet problems. This is the second time I was scammed by AT&T, offering me a rebate if I switched my service and I have never receive the rebate. Is there any other complaints regarding this?

I requested a termination of my service with AT&T Wireless in December 2011, and asked that the service be terminated before the next billing cycle -- and they assured me that it would. The last date of service was to end before the beginning of the billing cycle for January - February 2012. Because the wireless bills are prepaid or paid in the month of service, I asked the representative, "Would my bill be paid through the close of that cycle once I paid the December 2011 bill?" and she said yes. We both confirmed the final bill would be paid in December 2011, or the billing cycle for the billing period Dec 9, 2011 - Jan 2012. The service did in fact terminate before the beginning of the new billing period, as agreed upon.

December 2011, I received a notice that my service for Internet was to be shut off for non-payment. We had notified AT&T in October that the bank account that they have been automatically deducting from was going to be closed in December 2011. We mailed a check which cleared on December 21, 2011 and they still tried to hit the account which was declined and they said I hadn't paid. It is now March 2012 and I am still dealing with this garbage and dealing with all of the deadbeat letters that they keep sending me.

Billing Dispute being ignored: I cancelled with AT&T and paid my final payment at least that was according to the person I made my payment to advice. Now, I have a bill and sent in a dispute letter to get an explanation of the charges that are pending. 30 days letter, I received a letter from Bay Area Credit Service LLC for full payment or threat of my credit being tarnished.

I went into AT&T store in Juneau, AK. I wanted to upgrade to an iPhone4S. Last time I actually upgrade my phone was in '09, this was 12/14/11. They were out, so I saw the Galaxy S2 and I asked all kinds of question. Seeing the upgrade price, I said okay, sounds like a good option. I went to check out and I was informed that I have to pay full price. I asked why. They said I don't qualify until February for the upgrade. A trainee is helping me by the way. Then as he is ringing me up, another agent say, “Did you know the tablet is included?” “Oh really,” I said, “cool”. But I have to pay the data plan on it and I can cancel any time after the first month.