AT&T Wireless Reviews

AT&T has been stealing money from me by charging me with data that I have not used. For example I used 30 gb in one month and they said and charged me with 70. And they said I have a outstanding bill and I went over all my bills and I actually overpaid by 467 dollars. They won't credit me and told me it's my problem that I went over so much. And I have never been treated so rude in my life by all the people I have talked to on the customer service department. All they do is deny what is been done. I have went through over 8 gb of data coverages. In less than 10 hours and got charged 4.1 gb when the phone was completely shut off and I was asleep. And they claim that one line used 55 gb when I had it disconnected for two weeks through them.

I called AT&T to obtain an unlock code for a device that I own free and clear. I was transferred several times over 9 to be exact and was told that I couldn't have the information I was requesting. Then after reaching a supervisor Sherry ID#**, she began to talk over me and laugh hysterically. She began to act like she couldn't hear me and hung up on me. This is the worst of several bad customer service calls I have had with AT&T.

I set up my account by phone with AT&T. It was 1 month contract. I did it for my Russian friend who came to USA for 3 weeks. I was told that amount of payment for one month (for 2 cell phones and 1 IPAD) will be USD 70. I asked person from AT&T a few times if it will be no additional charges for me and he said "no". After that (one month later) I got a bill for USD 210. I was pretty upset about it and called to AT&T to try solve this problem. It took me 4 hours of talking by phone with AT&T representative before I could reduce my amount to USD 125.

AT&T base their data plans off some people and do not provide for all people. I have went up on my data plan 4 times and I'm still not accommodated. AT&T are crooks. I pay close to $200 a month for one line and still get overages. AT&T is crap.

I bought an unlocked fully paid phone from a store. I came home and added that phone as a new line to my family shared plan through att.com website. The process of adding a new line was very confusing and had to move back and forth several times to figure out what to do. My intention was not to enter the new phone as a 2-year contract because I fully paid for it. However, since the instructions were very confusing and apparently the website defaults to 2-year contract the phone was entered as a 2-year contract. I did not realize it the time. 1.5 months later I received the bill and I realized not only it was being charged $40 a month for the phone instead of $15 charged to other phones but it was also on 2-year contract. When I called AT&T to have this fixed, they told me it was my mistake to enter into 2-year contract, I should have read instructions carefully and I had 14 days to cancel it.

I have tried for the last six months to cancel my AT&T home internet and phone service. I have replaced AT&T with another carrier due to service issues. I have called AT&T's service department to cancel the service when I changed carriers, and yet I continue to get a bill from them. Every time I get a bill, I call to re-confirm that my service has been cancelled. They confirm that the charges will be reversed. And then I get a new bill the following month. I am starting to believe that they are continually billing me in hopes that I will pay them to end the harassment. I am wondering if other customers are having the same issues, and if so, can we band together in some way to put a stop to this with AT&T?

We went oversea for 3 weeks so we suspended our lines to save us little money. We did save it. Normally, we pay $105 to $110 for two lines. After saving we only paid about $20. It was a great deal and we were so happy with AT&T. However, the bill came and they almost double the price. It jumped from $105 to $190. They said it was pro-rate. If I do my math $20 plus $190 divide my two (months) it end $110/ a month (everything included taxes). There was no saving. We ended up paying the same thing every month but just that one month was very low and the other month was so high.

Customer service representative ordered incorrect phone and then company refused to correct the order, although they were informed immediately. On the evening of Dec 30, I decided to upgrade the phone on my line of a family-share plan. I was upgrading from a Note 4 to the iPhone 6s Plus. We first tried to order online. However, at the payment stage we got a message that said AT&T servers couldn't process the order and to try again. We immediately tried again, and the penalty for an early upgrade was no longer showing. We called to inquire about the issue.

So, where do I start? I hate AT&T! I decided in November to get their internet because they were the cheapest in the area. I got a promotion for combining them with my DIRECTV which I had for two years. It took a month for me to get them to get the package right because after I set it up, it confirmed for the wrong price (higher). After a few weeks of issues I sent an email to a person at the president's office. He didn't respond but someone from his office did. She advised she would handle it for me. Then I was sent to speak with other individuals.

My $350 cell phone began to fail after only five months. I tried to get it replaced through AT&T. As usual, they were difficult - making me hold, cutting me off, asking questions, questions, questions, which I always answered, but never getting any answer to a simple question. After 18 years with them, we are through - we are going to the number ONE mobile carrier - VERIZON.

I was being proactive and went to the AT&T store to find out information about using my cell phone, and was given incorrect information which resulted in a $52.95 charge. After many many many phones and many many many broken promises, I am one VERY unhappy consumer and I would never recommend a company that doesn't stand by their employees.

The ATT Wireless retail store on Richmond Road, through one of their agents, provided in store, inaccurate information, regarding total payoffs that would be incurred with my account when switching from ATT to Verizon. The error was in the range of $350.00 in excess of what I was quoted. Another reason to switch from ATT to Verizon other than significantly better customer service as well as mobile coverage in the Central Kentucky area.

I recently changed my UVerse TV package with AT&T and used the Chat Line to do such. They actually set me up with a nice package and contract price. As we went through the negotiations, I verified each step along the way so there was no confusion. Well, 2 months later and my bill has not yet reflected the new agreed upon contract price and it managed to go up around $100 a month instead! I have contacted Customer Service, went to a corporate location, spoke to two retention agents and even though they have a copy of the chat transcript and agree with me but they refuse to honor the contract price and services. This is fraud in my opinion. I have never dealt with such a business in my life as AT&T in such matters. I have opened a case with the BBB (Atlanta, GA) to pursue this but wanted to let other consumers be aware that you need to watch your bills based on my experience with AT&T.

Demetrious ** from combined billing was to contact me at 3:30 est on Tuesday Dec 29 as part of a resolution to a very important issue that I have with DIRECTV. The latter offered one price then sent me a preliminary bill for another price. According to DIRECTV all discussions are recorded to prove my bait and switch concern. ** was to review issue with DIRECTV and get back to me. This on 2 counts is very poor customer service. Understand AT&T is not the only supplier and we have no obligation to AT&T. So far I have cancelled my LG G4 order and unless this issue is resolved we will seek out another carrier.

My bill was constantly incorrect, I have called in almost every month to have it fixed. I can't even have my account on auto bill because I do not trust them. They lie to me and tell me they can't help me. When they tell me they will call they do not. They do not how to read notes on an account and tell me what exactly is even going on. THEY ARE A JOKE!!! I WANT THIS SERVICE CANCELLED AND I CAN'T EVEN DO THAT. WHAT DO I DO??? THIS IS CRAZY. Now they have another "promotion" for me, just cancel me out!!!

Went to get a new phone and add my son to my account. I wanted to buy the phones outright but the AT&T employee told me that it would be cheaper to do the next plan. My son's iPhone 5c would have cost 99 cents but plan would be more expensive. With the next, the phone cost $449.00. The phone malfunction at month 15 and I call AT&T. They were rude and gave me the runaround and told me I had to file a claim with assurance. The phone is not damaged, it would not reset to factory setting. Before I called AT&T, Apple helped me troubleshoot and told me that I need to get the phone replaced.

Hands down the worst company I have ever had the displeasure of working with, congratulations! So glad that every time I have an issue, which is about every 2 weeks, I have to sit on hold for over an hour to talk to someone about it, who then doesn't fix it. I opened a case back in October because AT&T is trying to collect money on a number I removed from my account back in August. I was reassured repeatedly that this number was no longer my billing responsibility, but SURPRISE!! Now they're threatening to send it to collections and refuse to admit they're the ones who dropped the ball. This has resulted in two total shutdowns of my current account, which of course results in fees I then have to call and argue about.

Billed for late payments on same day. Billed for items never received. Third world company now can bill whatever they want with no consequences. Time Warner does the same thing. Corrupt utilities just like Europe and proof history repeats itself.

We signed up for DirecTV with ATT internet. The billing has been confusing. The DirecTV and ATT bills are separate. We receive no email or paper bill from ATT. Our monthly fees to ATT are $47 per month. I discovered today that we are paying an additional $49 per month for a reconnect fee because of late payment because of the confusion.

I was moving to a new address and called AT&T for pricing of a landline with internet. The pricing seemed good along with a $99.00 installation fee so I decided to go with them. After the installation, they were never able to get the toll free number ported over. After several weeks and several phone calls, I was finally told that I could not have an 800 number on U-verse. Of course, I had been assured when I ordered the service that this would not be a problem or this would have been a deal breaker. I cancelled the service and went back to my previous provider with no issues.

I think we should all be aware of the sales reps at the store. I read the same problem happening to someone else, so this is a trend. The sales rep promised me to lower my monthly bill & offered me a free iPad. I was assured that is completely free, then discovered a monthly installments over 20 months & an added line, giving me a charge of $36.00 per month. I complained to the customer service, they said go back & complain, the manager threatened to kick my family out of the store although we had our little ones. We did not cuss or threaten or raise our voice. This is how they deceive people to get the business & run away. No way they can stay in business. Going down.

Over the past 24-48 hours, I've been trying to return an iPhone I bought my mom as a Christmas gift. I went to the store where I bought the phone and was told that I'd be charged a restocking fee. I was completely confused because the Sales Rep that sold it to me told me that I wouldn't have to pay a restocking fee as long as the product remains unopened. The manager at the store, named Walter, told me that it didn't matter what he said and the restocking fee is something that must be charged. I told him I wasn't paying a restocking and decided to go to another location. After doing further research, I found that AT&T's Returns & Exchange policy clearly states that as long as the iPhone is within the 0-14 days "return period" and the box is unopened there is no restocking fee.

What is the point of having insurance? We lost our cell phone one month ago. Paid the $100.00 deductible to replace our iPhone 5s, only to get a replacement phone with speakers that did not work. The phone did not ring when you got a call, and the only way to talk was to use a headset. We called to replace it, got another phone with the same exact issue! We called to replace that and were told we could not get a replacement until the other phone was sent back. It was only been a day since we got the replacement phone. We needed something to use as we run our own busy and needed a way to communicate with our customers even if it was only by text or call messages returned via headset. We were upset and while complaining, hung up by a rude representative. We were told that this was AT&T standards!!

I have had my phone since May 2015. Every bill I have got has been 180 each month. They said I go over my data. How when I use wifi all day everyday call. So I was at work, couldn't pay my bill until I got off at 3. They charge you 40 dollars to reconnect your phone which is crazy and when I ask, "well how much is it to get out this contract," only to know I don't have one which wasn't what they told me when I got the phone. I refuse to pay 180 dollars for one line. AT&T is the worst cell phone carrier ever. They suck.

I recently 12/2/15 switched to AT&T wireless. When I called the sales department at AT&T I was told that they would do the following: 1. Buy out my contract from my other company. 2. I would get a 100.00 credit if I used my old number (ported in). They called it per line/per phone. I have 5 lines/phones. 3. I would be able to trade in my old phones because I had to purchase new phones (5) with AT&T and get a 200.00 credit per phone trade in. NOT ONE OF THOSE 3 is true!! I received an astronomical first bill from AT&T AND a astronomical bill from my old wireless company. So now I have to pay over 1000.00 between the 2 companies. I sold a bill of goods to get me to sign up and now I am stuck with a 2 year contract with AT&T wireless!! Beyond furious!!

I recently signed up for AT&T DirecTV, but cancelled the installation as I realized I didn't want to enter into another 24 mo. contract. When I signed up I was informed that there would be a $1.00 deducted from my bank account just to make sure it was an active account. I just found out there was $8.50 taken. I contacted the company about this and was told that in some areas it's a $1.00 and more in others, but the later statement is not told initially.

I have tried to talk to customer service about changing my plan because it is too expensive for our budget. I asked for a reduced plan but they keep on telling me that I can only use the plan I am on to get the service I am using or go to a reduced plan and use up the time quicker. I asked them how they knew how much time I used. They could not answer. Then, behind my back and without warning, they went ahead and whined to the president's office of ATT and they contacted me via email. I have them blocked and my husband is now dealing with them as he is the acct holder.

12/21/15. I went into the Three Rivers Mall to the AT&T. I had a few questions about my bill and why it had been more than my previous bill. A gentleman, Andrew, welcomed me as I walked in but then was quickly approached by another employee, Jake **. I talked with him for a minute until I recognized his face from earlier as I was walking into the parking lot. I had seen him bent over smoking something off aluminum foil in a white car. At that point, I hadn't noticed he worked at AT&T. As I was standing there talking, I could smell the stench of marijuana heavily coming off of Jake. It's obvious AT&T will hire anyone and they don't go through the proper drug screening before hire. I would like to see something done about this. Until then, I'll travel to another AT&T.

In November 2015, we switched our cell phone service to AT&T and also signed up for AT&T internet and Uverse Cable TV. AT&T had a promotion that gives you credit towards your bill if you combined the billing for the cell service and the Uverse Cable TV. Today (12/23/15), we get more than one computer generated phone call stating it was from AT&T and stating that we had an overdue balance on our AT&T account and that immediate payment was required to prevent an interruption in service and prevent bill collection efforts against us. On November 30, 2015, I paid our first bill online. The balance due was then listed as $0.

Our business Low Budget Muffler has been with AT&T for quite some time without any problems. Then one day we decided to switch to a business mobile device to bring the bill lower because we are a small family owned business. Representatives were nice and tried to be supportive but as for the company overall I don't respect them that much because when you give your word to someone you're suppose to keep it.

I have been with AT&T for more than 30 years. We moved to Buckeye, AZ 8 years ago and have had limited coverage due to repeater that was installed about one mile away keeps going down. The service techs have no clue and keep wanting us to reboot. We were forced to buy a micro tower in order to have coverage. My son on our plan has no coverage and lives 2 miles away. He can't afford a tower and has no coverage for his family in case of emergency. Looks like I will have to take our family plan to Verizon where all my neighbors have gone. AT&T is too big to care about a community that is growing with over 4,000 residence and build out of over 20,000. SAD.

I've had a mobile share plan since December of 2014 and my two year contract is done in December 2015. When I spoke to the representative over the online chat, she told me that I had to pay my full balance in order to restore my service. I told her that I had a certain amount that I could pay because I had other bills to pay like car note & etc. I asked if the rep can speak to her manager about waiving some of the fees on my account. She said, "Let me go ask my manager."

I'm absolutely disgusted with this company! Don't not get your phone service unless you want to be constantly lied to, and charged for fees for their lies. From the beginning it had been nothing but problems. I got the service July 2015. I was switching from Verizon because I unfortunately didn't get service when I moved. And even though I was leaving Verizon and was supposed to pay $150 cancellation fee they waived it. So I got a S6 active and a tablet. Which I was told the tablet would be $.99 and I could cancel it anytime without any deactivation fees and I even questioned it and the salesman said "nope it won't cost you a thing". So 2 months later I go to cancel it and it's going to cost me over $100. So that was one lie. Then I went on vacation out of the country and I went in and was told to just put the phone on airplane mode.

I placed an order online for 2 iPhones before Christmas. I was denied and received an email stating my order had been cancelled. It's before Christmas and there is still a hold for 214 dollars. I think that this is outrageous that this company can hold your money even though they cancelled the order. I will never attempt to purchase a phone from them again.

My phone contract with AT&T was ending earlier so I decided to cancel it. No big deal. When communicating with AT&T they intentionally misled me into believing I would receive credits on my final bill. So I get the final bill and sure enough there are charges. I call back and a girl responds that she cannot see my account since it was closed but would see about the credit. Nothing occurs. Next Bill - late charge. Then this is sent to collections. I've been with AT&T for years as well as DirecTV. Time for a change. These people are paid to lie to you. Others have shown over inflated bills from AT&T and when the company is questioned, they are more than willing to reduce the amount. Con job.

Ok so I just started a new job a month ago and on December 21, 2015 my job closed up until January 4, 2016 so I asked them to set me up for a reschedule payment date and they refuse to. Since I started this new job I have more problems with AT & T. They are very unfriendly and always ready to hang up. They never want to see other options. I'm really considering leaving AT&T and hope a lot of other people do also.

I recently had my service suspended with AT&T after I made a payment arrangement, like I always do!!! Upon me finding out my service was suspended I called and spoke with two people, I was told that they see my arrangement but were unable to help me because the phone had already been suspended! I've been with AT&T for nearly 10 years and today I've canceled my services with them because of this! The bills are already ridiculous and then you suspend my phone without warning. Oh not to mention you're penalizing for a bill that's due January 7 of 2016!!! I'd rather blow smoke signals than do business with AT&T ever again.

GO with another company! They are liars, they make you hold for at least 20 mins in general, and when they are "reviewing" your account, another 20 mins. Today, Dec 2015, my dispute was regarding: Jul 2015 opened an account [switch cell carriers], was told I qualified for $100 credit per line (no mention of NEXT), Aug 2015 called to upgrade DATA again, told "oh wow you qualified for $200 credit [which you're suppose to see in 2-3 months] which means extra $ for Christmas!" Yeah right! Called last Nov 2015 after receiving bill, the gentleman "reviewed" my account. "Oh no sir, too soon, next month". Again, LIED to! Called today, same **! They LIE, LIE, LIE!!! DECEITFUL!!!

I bought an iPhone and an iPad mini in Sept. I was told, in response to my specific question, that I could pay off the balance on the iPad online after my first bill. I did so with a credit card in October. The following month, the installment plan was "reestablished" and my account balance was credited with the amount of the iPad payoff. I have been on the phone with AT&T over 2 months for a total of nearly 6 hours. They will not stop the installment plan and apply the money I sent in October to pay off the iPad mini. They lied and their customer service is the worst I have encountered in all my 61 years.

My last grandmother passed away earlier in this month so I incurred unexpected expenses. I called AT&T on 12/11 to make a maybe arrangement for the past due $285.01 and they agreed. I made the promised payment on 12/16 however my service was terminated on 12/18 due to failed payment arrangement. I contacted AT&T and was informed that the arrangement was for $521.88 that included the $285.01 past due and $236.87 current. I informed the agent that was incorrect so she apologized and restored my service.

Company is refusing to provide services as agreed. I established services with AT&T in October 2015. I made a $100.00 payment as a required deposit to initiate services. I had scheduled the installation and confirmed my order. I had issues from day one with the installation and had to call to get things taken care of. Since October my services have failed to work properly and I have had to call and get a technician out to my home on 3 different occasions between October and Dec 2015. I have had equipment switched out and still having the same issues. I am paying for a particular service and expect to receive what I am paying for. In addition to this I have requested an adjustment to my account to compensate for the days I was unable to use my services and the company has refused.

I have been to Merrillville store (Indiana) and I hate to say this but the customer service is very poor and they are not even caring about customers. I have waited 3 hours for to get a person to help me and I believe that nobody even care in this place. I would rather not buy a phone than going to this place again. Worst service I ever faced in my life.

10/22/2015 week. Store associate and manager promised to redo our plan and monthly cost would be $260 per month, unless exceed data in plan. Offered three free tablets and promised no charge to use over wifi as we do our iPads. I asked again if they are truly free and they said "yes". Received the first bill around 12/1 to see $150 extra and monthly charges. Called AT&T and was told monthly charge, cellular usage are valid. Told to cancel tablets and then they said there is an early termination charge.

I received an alert on my credit report that I didn't recognize. I called the appropriate reporting agency who told me I had to call the servicer. I called and explained what was going on, her response was "someone opened an account using your identity online and by the way THEY HAVE RACKED UP A LARGE BILL", she then said "I think it is someone close to you or family." I asked "ok, what do I do now?" She said "I already told you GET A LAWYER!" I asked "how can someone use my identity, I dispute the info with the proper reporting agency weeks ago and yet you leave the account open and in use?"

I took an AT&T connection for my phone. I went to the Meacham Road, Schaumburg shop--the head office here, and they convincingly sold me the GoPhone connection. Being new to the US, here for only 2.5 months this time, I was hoping for a hassle-free phone connection, going with AT&T, and they confirmed on that. I paid 80$ for 2 months connection. They did not tell me of any AT&T policy or clauses. They gave me a sim card and two months validity (surprisingly which had to be renewed later with more payment). The data services never worked well on the network, and suddenly one day the mobile network started vanishing. No mobile network at apartment, on the road, in PA, in Chicago, some mobile network in office--12th floor, in Nashville, on some roads.

I was an AT&T customer for 5 years. Wanted to continue but they cancelled my unlimited data and offered terrible replacement plans. I changed carriers and they charged me for an extra 20 days after I ended my contract.

The combination of AT&T online customer care as well as automated service and Asurion are a complete nightmare. I was sent the wrong phone by AT&T Asurion after filing a claim in July for a phone that stopped working. We had trouble activating that phone, a phone for my son, until someone at AT&T activated it over the phone using the data from the phone itself. It turned out the IMEI number Asurion provided and recorded was different from the one in the phone. So I never received the phone they have recorded as being sent, but received the same model with a different IMEI number.

After waiting for 5 minutes, I got disconnected when AT&T customer service was looking into my situation. No call back of course. I called again and after 5 minutes wait, the customer rep. could not find my account (yes, I do get bill every month!) or help me set one up. At this point I ask to speak to a manager. Again, disconnected.

I am being charged for services that I do not have and have spent 2 months and hours on the phone with several different agents who agree with me and tell me it is being corrected, but it is yet to be resolved. You deal with sales staff in the store who appear to be your best friend and then you are thrown to the wolves to deal with people on the phone all over the country to resolve the issues and clearly they don't have the power to fix anything.

I have logged 82.5 hours on the phone with AT&T over a phone the iPhone 6 Plus that did not work and a local store tried to force me to keep it. I took it to the always competent Apple store and they confirmed. I was promised by Jesse in Customer Relations that a credit of $275.00 for two months of faulty products, service upgrade charges and harassment by the lovely team at the Carmel Mtn. Store in San Diego provided. Horrible and disgraceful people. Held my phone for ransom and copied all of my password information. Had me stay at their store for 8 hours while they "troubleshooted" the issue. Here's the issue "robots." It was bad software confirmed legitimately by the team at Apple.

I have spent over 7 hours, trying to resolve a long distance charge for the month of November, and today December. AT&T is a mess, transmitting to the Philippines, dealing with persons who speak sporadic English, getting disconnected, promised completion, and the month bill showing no change. There must be someone out in the Corporate world of AT&T that you can get to resolve the issues. In the meantime, the bills will not be paid, and if necessary, AT&T can disconnect my 88 year old Mother's account. I am very tired of trying, never have I not been successful in resolving matters, but with AT&T, I feel defeated by their lack of Customer Service for a landline service.

Initially I had a AT&T prepaid account that had a phone that I had purchased from Blackberry directly. A friend put my line on her account and again I used my own unlocked phone. The Problem started after She purchased another Blackberry directly from Blackberry unlocked and put it on the same line. AT&T without telling us treated the phone as a early replacement or upgrade phone and began charging 144 dollars a month. Totally Fraudulent and incompetent. The Irony of this is the fact the Passport I have was purchased from Blackberry before AT&T's came to market. Customers beware. AT&T has a highly incompetent billing process workers that lie and leadership that is destructive to customers.

First, I called to terminate my tablet service since my phone was already ported over to Verizon. They said I would get a refund check. Two weeks later I logged on to AT&T website to check my refund status. I found out they continued to charge my account. I asked them to stop charging and recalculate the balance. They said they would do that. Two months go by and no refund check. I called to inquire about my balance. To my surprise there is no record of my termination request and now two months worth of extra charges. I asked them to remove those two month worth of charges, the agent (Dan) said he would do me a favor by removing one of two months.

I've been with AT&T for many years and have recommended them to my family and friends. They WERE always very helpful and always tried to work with the customer. NOW, all they want to do is take your money!!! I blocked international calling a long time ago but they told me that since I moved to a new plan it was unblocked... They never told me this. My sister accidentally butt dialed an international number and now they wouldn't take it off the account. I explained that all international charges should have been blocked in the first place but rules and policy state it changes when you move plans. They NEVER told me this. It always seems like they change rules/policies to make it harder for the customers and just go get more money! I don't recommend this company anymore... I will be looking around.

I was recently in the AT&T store in downtown Portland, Oregon and encountered 4 bored sales reps, with only one willing to help. This was my second visit in a week. I have gone in that same store several times previously and each time there are always new faces. During this visit I wanted to know two things. First, whether I was eligible for a phone upgrade and secondly if the iPhone 6s plus 128gb in rose gold was in stock. He told me it was not and that no stores nearby had it in stock.

My two years contract with AT&T Wireless ended on 10/8/2015. On 10/17/2015, I ended with AT&T service and switched to Verizon Wireless. My main reason to switch is that there is no AT&T cellular signal in my home while Verizon still has 2-bar. When I talked to one AT&T Wireless support person on (800) 331-0500, I was told I will have another bill from AT&T and will be billed proportionally from the days stayed in services (in this case 10/10-10/17/2015). But instead I am still charged for entire billing cycle 10/10-11/9/2015 rather pro-ratedly. I have talked to AT&T again and the AT&T manager changed the stand and said they will still charge entire month despite I ended the service earlier.

What is with AT&T? The format of their bills - they put the amount due in the top middle of the return stub. They put the late payment amount in the commonly used area top right side of the bill. I do not know how many times I have paid the "Amount Due After ... date" amount instead of the real amount due. I think it is an immoral format! I think AT&T is collecting extra money from thousand of customers on a monthly basis. I have complained many time and of course no one listens. How much money are they collecting each month with this tricky formatted bill? Is there any way to get someone to listen?

I have been DirecTV customer for years. I love my DirecTV! However, once they were acquired by AT&T I decided to get my wireless service with them. They had a promotion that I will receive $900 in Visa Gift Card for establishing 3 new iPhone lines with them. It's going on 3 months. All I get is the run around, switching from number to number to get answers about the gift cards. The sales rep had all the information on the gift card when I signed up, but not one rep can give me any info now! They will say anything to get you to sign up and not follow up on their promotions.

Due to an unforeseen urgent matter, I asked for an arrangement. I said charge $220 to my credit card on file this past 12/4/15 and $240 to the same credit card this coming 12/12/15. I trusted the alleged experienced rep to do this for me. They disconnected my service. I called them and a very, very rude witch told me that no such thing happened. Yes, she saw a promise to pay, but that I would call back to pay for it. I refused to argue and instead I pleaded to consider it a mistake and still honor the arrangement. She refused and said either pay the entire thing or NO CELL PHONE! It is Christmas and things happen beyond our control sometimes.

AT&T/DirectTV promise a $300 move/transfer reward. I moved after only being at my previous address for 9 months and I got the run around from both AT&T & Direct TV customer service departments. During my first move I was supposed to receive $250 and received nothing! Now again, I only received $100.00 reward card but it took me calling in 10 times and be transferred numerous times to several different representatives. I was also hung up on and treated unfairly. The customer service department at AT&T is poor! I would never recommend them or DirectTV. Next year we are definitely finding another service. Worst service Ever!

During June – August I tried to update my AT&T account to include Passport Plus plans for my two sons. Despite at least 10 attempts utilizing my AT&T account, AT&T chat, AT&T Customer Service and AT&T International Customer Care, I was unable to activate the Passport plans (AT&T online system not working) or completely resolve the billing charges. We were billed over $1,500 in international services, most it from not having the plans activated.

I have been with AT&T since they bought out CellOne here in Billings, Montana over 10 years and my cell phone bill is never under $300 a month. I had unlimited data messages and phone for 79 per month until my son who was not on my account but had a buddy working there changed my plan without my permission in order for him to get a new phone. I called AT&T and explained to them and they told me sorry about my bad luck, in words similar to that. So I bit my tongue, cursed at my son because they told me I could not get my 79 unlimited back.

We have been loyal and responsible customers of AT&T for many years, subscribing the home phone, cell phone, internet, and TV services. Previously, when we had serious billing issues, we literally spent HOURS on the telephone, on hold, speaking to several different Customer Service Representatives, and finally being transferred to supposedly the Retention Department.

I had been an AT&T customer for about a little over six months. I bought a cell phone from them but after a while with it, I decided to buy a new one because the one I had was starting to look a bit rough. So I went on the internet and bought a new phone from AT&T and for whatever reason, the dummy that processed my order sent me an inactive cell phone. When I got it in the mail, I didn't know it wasn't activated so I just simply did what the mailed in instructions said. I installed my old sim card into my new cell phone. The new cell phone didn't work and I didn't know why at the time. So I reinstalled the sim card into my old cell phone to call customer service to solve my problem and then... my old cell phone was locked. I couldn't make any calls or access the internet.

When I signed up for the service, I was told that its internet and voice would be $50/mo. I was also told there would be a $19.99 installation fee, and I had the option of purchasing the needed fiber optic modem/router for $100 or I could pay an ongoing $7/mo. for the equipment (I opted to pay the flat $100). Upon getting my 1st bill, I was charged $99 for installation (instead of the quoted $19.99) and the $100 equipment purchase is NOT allowed (forcing the consumer to pay an ongoing $7/mo).

Credit denied after the rep confirmed and promised that the credit check had gone thru and was approved. Who knows what AT&T did to my score or put on my report. They must train their reps to say ANYTHING to get the customer to place an order. I am so glad I actually cancelled my order before 24 hours and went with a different carrier. When you have many lawyers, you can do just about anything you want to customers. But not this one. AT&T... Say goodbye to my money, to the tune of about $2,000 just over the next two years.

My relatives came for a week and they mistakenly called India from cell, these AT&T people charged way expensively. Immediately we disconnected the international roaming services for that cell number. We talked over the phone to customer services. They took around 2 hrs to resolve the issue. That's fine, but that one week was 3 days was under one billing cycle and 3 days was under next billing cycle.

My husband and I called acquiring internet service on Tuesday, Dec 1 and was told that our modem would arrive on Thursday Dec 3. Thursday came and still no modem so we called concerning why. The first representative said that they had a problem with the charges going through but that wasn't the case because the charges reflected immediately on our account along with a confirmation email immediately. The next representative stated that they changed the date to Dec 7 because they didn't have an activation available for that date (which didn't make sense since we opted to install it ourselves).

Having been a customer for over a decade, knowing how plans work, I tried to help my 80 year old parents upgrade my mom's (out of contract for 2 years) phone to a new iPhone 6s. Apple store said they could not keep her in her grandfathered contract, so I called AT&T. After talking to 5 reps and chatting live online with two, I was told to purchase the phone online, keep her plan and change her text plan (she was on pay per text which is no longer offered). They said she could pick up her newly purchased phone at the nearest AT&T company store and gave me their location. I did all this online, paid with my dad's credit card as instructed, got confirmation from AT&T, forwarded the receipt to my parents so they could show the transaction had gone through and been accepted.

Bought my iPhone on AT&T store in Winter Garden on 06/18/2015. Two weeks ago the iPhone stopped charging until the battery died and did not work anymore. I took my iPhone to the Apple store in the Millenia Mall, the unit was to repair a few days and when I went to pick, I was informed that Apple would not repair because the device is tampered with inside: cables are cut and some parts adulterated within the iPhone. Apple told me that I am to take the appliance to AT&T, because I bought the device with AT&T.

I was told I would receive a bill credit for switching my husband's phone from Verizon to ATT and NEVER received the credit. Then, they charged us 100 dollars OVER what we were quoted for our monthly payment. When I called, they offered me a 10 dollar bill credit. What a joke this company is. The coverage doesn't ever work, they lie about bill credits and they do not provide good customer service. Switching carriers tomorrow.

I was a AT&T customer for literally over 22 years and have the bill from when I opened my first cell phone account in the early 1990's to prove it. They were Cellular One then I think and when purchased by AT&T shortly after. I stayed with them and at times had as many as three phones with them, before they had any type of sharing plans. I had one for myself, one for business and my ex wife had one. I her go to AT&T. I have also owned the iPhone 3, 4, 5, 5S, two 6 Pluses and now 2 6S Pluses, so you would have to say I am an expert with these phones and with the value of them as well. The reason I bring that up will come up shortly. About 8 months ago, I was going to the mall to the AT&T store for my upgrades (I was out of contract) on my iPhone 5S. I have bad eyes and I can't see well anymore, so having a bigger phone was a huge advantage to me.

I have spent an hour and a half on the phone with AT&T today. I thought I had ordered cable tv and when the people arrived it was a dish. I sent them away. I called, started with billing, went to dish and then their sales support and manager Israel from TX. Apparently they have no record of a bill for 62.38 yet I am being billed from Diversified Consultants, a collection company. Now I want someone from AT&T Dish or whatever to fix this problem but nobody there can help me. I want a direct number for some manager there that can assist with this issue. I am not going to stop until I get this resolved. I have never been exposed to a customer service as terrible as this in my life!

I signed up for cable service with DirecTV with a $21.67 setup fee and was offered AT&T internet with a $50 deposit. After a credit check, due to the placement of my unit, I was unable to obtain DirecTV services thus was given a refund by Direct TV. When it came time for my refund from AT&T that is where the nightmare began. I was on the phone literally 8 hrs with no resolution. I was transferred multiple times to different departments. No matter what I told them I was put on hold, hung up on, lied to, just plain ridiculous. When I asked for a supervisor, that was unheard of from several workers since no matter what number I called there was no supervisor available which is plain crazy. And if I thought that I would be given the corporate number that would have been foolish on my behalf.

I have been a 10 year AT&T wireless customer. I have received many payment extensions. On a recent request, the representative assured me with a text that arrangement was made. It was not. So I called back and a different representative apologized and said she "corrected" the problem and she sent text stating arrangement was now in place. IT WAS NOT. I called again, explained I was lied to and have proof (texts). I was told essentially there was NOTHING they could do and sorry you were lied to. Not sure I will give them 10 more years of customer loyalty.

On 11/27/2015, I called AT&T to check if there were any black Friday deals going on as I wanted to upgrade to iPhone 6S. I was informed that if I upgrade to iPhone 6S, I will be offered an Ipad mini 2 16 GB for 99.98$. I felt it was a good deal to get an iPad for that price and I placed an order for iPhone 6S as well as iPad. Later, I wanted to purchase 2 more iPads and while placing the order, the shipping was mentioned incorrect and the agent cancelled the order for 2 iPads to correct the shipping information.

Incompetent and no way to address system-wide customer service issues. I recently had a very simple question regarding my new "unified bill" (in AT&T's terminology). I called them on the Friday after Thanksgiving and after about 20 minutes getting through their system an automated response stated the office was closed. So I thought I'd try the online chat. To make an extremely long story short, I was forwarded to 3 different reps and after 1.5 hours was told that I need to call the phone number I originally tried. When I complained that the 1st rep should have been able to determine this within the first 5 minutes of our chat, I asked to speak with a manager. I was told I would receive a call back "shortly". But, I was never called.

I have now been on the phone with AT&T for about 20 minutes with the customer service rep, because we got another charge. She said the Bill for November is already here and she's trying to tell me that we have four more cycle days left. I said I just changed my data cycle for Dec 2nd. How do we still have four more cycle days, if I changed it and our November bill is already here. Then what the ** are we being charged extra for. Also she told me we get charged a month in advance. So if December's bill didn't even start generating yet and November's done but has a mysterious 4 days left, where is the 5th me fee of $15 each come on.

My account was charged 4800 hundred dollars fraudulently and AT&T has the worst security features and follow up procedures to go with it. After 11 plus hours on the phone over a 12 day span nothing is solved, and I get an 1100 dollar bill for my thanks. The most unhelpful rude service reps who realize you only have their fake first name, and no recourse to follow up on them. Do yourself a favor, switch to another carrier as soon as you can people. AT&T is so big they do not care about the individual.

I could not log into my personal account for the past 12 months. I called or "chatted" at least 14 times. The reason I could not is that I finally changed my original phone number ** that I had since 1984 - 30 years by my calculation - a year ago. Then there was "no owner of account". I was locked out of an account for which I was paying $500/month for many phone lines. My credit card was ok during that period so the fact that I could not get a bill or log in or do anything was fine (well it was not fine, but I lived with it.). Today, after two hours of wasted billable time, and on my 15th call/chat, I finally got so I could log in.

I canceled my service on 9/30/15. However, a payment was already scheduled and paid on 10/1/15, which I assumed was for the month of October. I was told when I signed up that payments were made in advance for the following month. So since I made a payment on 10/1 ($90) after canceling on 9/30, I expected a refund (since payments are in advance).

On Oct 20, 2015 I purchased a $30 phone holder that mounts on a car air vent. It didn't work well and kept falling out of the vent. I only used the mount for 3 weeks. It was in perfect condition, the packaging was not damaged, and I had the original receipt. I have been a customer since 1997 with both personal and business accounts in very good standing. I have never returned anything to AT&T prior to this mount. The store manager, Seth, at the Richmond Road location in Lexington KY refused to return the mount because the receipt date was a few days past the policy! I asked for an exception and after much debate, his best offer was for me to exchange it for other products! I reluctantly accepted and left a VERY UNHAPPY CUSTOMER over $30!! AT&T, where is your customer service? I could have left a happy customer - we are talking about a one time $30 charge. Never mind it was a defective product!

I called in to discuss a bill I had received that was incorrect -- incorrect in what I had talk to their representative in their online chat and what we had agreed. To make story short they charged me for what they promised not to charge me, if I came back to their service. They ended with telling me that they couldn't do anything because whoever I talk to didn't put it on the notes. "So you're telling me that I have to pay for someone else mistake -- one of your employees," their response was "YES"!!! This is not right! Now that we have another contract with them they don't care! I will tell everyone I know and everyone I can possibly help and tell to not get this service!!

We have AT&T wireless internet only. Unfortunately, we live in an area where they are the only internet provider available. Be very careful!!! These guys are SNAKES and it's quite disgusting. Best advice if you have to deal with them... Do not miss a payment or else they will not only charge you a late fee, but you'll also be hit with an extra "restoral fee" of $50 or more. This means they turned off your internet for a few hours and rebooted it using an automated system and charged you BECAUSE THEY CAN! No way around it.

On 11/11/15 I switched my family plan (son and I) from Verizon to AT&T and was told that I had 14 days to return and cancel my phone service and we would only be charged a restocking fee of $35.00 per phone. I got to work the next day and discovered, I had no service in the building so I went back to Verizon to start that service back. Spoke to an AT&T rep while at Verizon to verify I wanted to switch and port my number. Went back to AT&T to return phone only to be told that I should have returned phone first and I would have to pay for my phone.

I bought Apple 6s phone online from AT&T on 10/22/2015 they deliver. I went AT&T office to activate. Whenever I open phone use my password it comes dead few minutes and one time about 13 minutes. So I decided to return. I called AT&T and they told me I can return and can use my old phone till they get back. I mailed on 10/28/2015 and they received on 11/4/2015.

AT&T's advertising says Samsung Galaxy S5 is free at AT&T. Shop now! When I called, I found out that there is no such a thing. First condition was I have to go online and, when I did, I discovered that I have to pay an extra $25 monthly fee. When, I inquired about the situation, the AT&T agents couldn't explain why if I purchase a telephone from anywhere else, there will be no extra changes added to my line; but if I purchase the Samsung Galaxy S5, which is supposed to be free, I have to pay an extra $25 monthly. They call it Access Fee; but for some reason, it applies only to such a telephone that's supposed to be free. How would this make sense?

Hello my name is Brian **. I am contacting you today about AT&T trying to bill for services not rendered. I had brought in to the Wood River IL store a Straight Talk phone in attempt to switch services to AT&T. They put a sim card in the phone. The next day I returned to AT&T and cancelled my services with them because the phone wouldn't work. It was locked by Straight Talk. A couple weeks later I received a bill from AT&T. I took the bill in to the Wood River store I set up service with. They contacted the main office and supposedly resolved the bill and said I didn't owe anything. Now I am receiving collection notices about the account claiming I owe $330.38 claiming that I owe for 3 months. I contacted Credit Collection Services the collection agency. They told me they couldn't resolve the dispute that I needed to resolve it with AT&T.

I am disgusted with how poor AT&T's customer service experience has been. I ordered a new phone over a month ago as an upgrade. Now I have spent easily over 3 hours of my life talking on the phone with well over 10 different customer service representatives, and I still don't have the phone. First I received a broken phone. It is unfortunate, but sometimes hardware fails. No big deal if the company providing the hardware is willing to fix the problem. After getting wrong information from multiple customer service agents and being transferred multiple times, I found out that I had to send the broken phone back to AT&T, then call back into them to get a replacement sent out. There was no way to get the replacement automatically sent out and there was no way to speed up the process.

AT&T continues to overcharge my mother and there is absolutely no help when calling and talking to someone. I have never gotten the same person twice or even anyone in my state. She just was moved to a different room at her assisted living and AT&T overcharged her again to switch on her phone in her new room. My mother has NO money and has been a lifelong customer. Shameful business practice.

I have been using AT&T for almost a year. At certain times of the time my connection speed was dropping down but this happens with almost any provider so I didn't make a big deal out of it and then this happened. 2 weeks ago my connection start dropping random times of the day. 1st it was 2 times a day then it went up to 6, and today and yesterday it went down 20 times in 2 hours. 20 times! I called the customer service then they sent a IT to renew the modem. It was okay for couple hours then it happened again. I called AT&T to tell them the problem is still going on. They will send another IT to fix the problem. I pay my bills and they are never late. If I miss my payment just for couple days you'd cut my internet in the blink of an eye so AT&T can you remind me why I keep paying $60.00 for your poor internet service? I'm going to switch to Comcast. They upgraded their cables. I am sure I will be more happy and satisfied with them.

I have received the AT&T Mobility bill and the cover page says that it will double my data for no cost. When I checked my account online the promotion had not been applied to it. So I called in to check. All they gave me was an additional 5gb instead of 15gb that was promised. Plus a $25 bill credit. I want my double plan.

I received an email stating we qualified for high speed internet at a price of $15 for 12 months ("high speed" was underlined). I called AT&T to inquire about it and the lady explained what they mean by high speed internet is actually slow speed internet. I began to inform her the email did not specify slow internet and this was false advertisement. She began to raise her voice and when I informed her I did not appreciate her tone, she disconnected the call. This is not the first unpleasant experience I've had with ATT customer service over the phone. They are truly the worst. I'm shocked they're still in business. The Internet is full of BAD reviews. Their CEO should really look into spending more money on better training for their employees so they can serve their bread and butter with the respectful and professional service they deserve!

August 30, 2015 turned in 2 iPhones from another carrier and bought 2 new iPhones, an iPad and tablet along with new DirecTV subscription and was promised $900.00 in credits and a merged bill within 4-6 weeks or 1 billing cycle... It has been 2 billed cycles and close to 90 days and it still hasn't happened. I have called dozens of times for updates and spent over 35 hours on hold and talking with representatives to no avail. This is not an exaggeration. They are completely overwhelmed with this merger and can't keep up with the call volume and the problems that it has caused.

Called in 11-21-15 regarding service issues. Phone says emergency calls only, takes forever to connect to network, no internet half of time. My T-Mobile device does better yet AT&T claims they have better service. Do your job and provide cell service.

Why do I have to call to get promo pricing every 12 months? The sales people tell me to call and request it and they (Customer Service) will reinstate the promo pricing. I've been on hold 17 min 45 sec at current.

I have had DirecTV and ATT for over 10 years. I recently has combined the two accounts as part of the new merger which was supposed to save me $5.00 per month. Unfortunately, the two billing systems were not ready for prime time and now all my billing is a mess. I have "activity" charges being added to my ATT bill and when I go the DirecTV to pay my bill my password throws me over to ATT which is not yet able to allow me to pay my bill. I call DirecTV/ATT or whatever it is now and the person says she would be glad to take a payment over the phone for $5.00!!! I just want to pay my bill! Check's in the mail at this point.

I have a phone that is out of contract I wanted to unlock. I went through an elaborate process online to unlock the phone. After about 10 tries, and each time being told my info didn't match what they had on my account, but never being told WHAT PART of my info did not match, I called AT&T customer service. After being on hold for 30 minutes, the customer service rep did exactly what I did and GOT THE EXACT SAME RESULT. She could not tell me what was wrong and told me to go to my local AT&T store. I went there and they tried twice and were able to unlock it. This entire process wasted about three hours of my time. I think it is by design by AT&T to try to keep people from unlocking their phones. This is yet another reason why I absolutely hate AT&T.

AT&T stalked me for months to turn my AT&T DSL internet line into U-verse internet line. I could not agree to do it because I have (had) a security system that was directly hooked up to my land line and wouldn't work through a voice over line. They finally agreed that they could put in the internet line without disturbing the land line. When the tech arrived he was confused by these instructions. I tried to send him away because I had a sinking feeling. He promised he would do as instructed. When he left I had my U-verse internet but my phone was dead. Turned out they disconnected my phone to set it up voice over. They did it anyway, even though I made myself crystal clear.

I'll make this brief... AT&T is literally the worst company I've ever been with. I had WOW (Way Out West) in Chicagoland for over 10 years and they were fabulous to work with. Anything we needed, they were there to help. A human always answered the phone within less than 5 rings every time. A+ rating from me. AT&T receives an F-. Still in limbo with my services. Hate the company. I've been struggling with them since I've had them and it's only gotten worse. Living nightmare the last 4 days trying to get my services bundled. Had two techs out and then find out it has to go through another company. It was my understanding DirecTV and AT&T are one company now. Not at all and you'll waste your life trying to deal with them on the phone. F-.

I was an AT&T uVerse customer for 3 years before I moved on 11/15/14. Before my move, I called AT&T and was offered a moving promotion to take my equipment with me and reduce my rate for a 1 year period to $140 + tax each month for bundled television/internet/wireless service. There was also a promotional AT&T gift card offered. I accepted the offer and moved. My next bill time came around, and AT&T billed the expected rate close to $140... no problem. In the months that followed, they began deducting approximately $250 a month from my checking account. I immediately contacted customer service and was told that the promotion was not applied to my account. The agent had trouble issuing the promotion and it never went through. Customer service was horrible. The manager refused to apply the discounted rate and ultimately said he didn't "owe me anything."

I have an AT&T go phone on the $45 a month plan. Was working fine for several months, then this month it would not renew. Called AT&T, they told me my bank refused the withdrawal. Called my bank, they were supplying my bank the wrong expiration date on my card, after it's been working for months. I call back AT&T, they tell me they are not at fault, but will "fix" it.

AT&T reps constantly gave misinformation, miscommunication and each one of their department reps had a different story to tell me. I found that none of their department reps had the proper authority to provide me with accurate information. Basically, I was lied to and it cost me $45 for go phone service which I was not able to use with my existing mobile number. I was forced to open a regular mobile account in order to keep my mobile number.

They overcharge for their service and on top of it they have poor customer service. There are some exemptions of course. Some of the people I dealt with were good but overall I am very unhappy and will never consider services with them. The only time I had great customer service was when I got into the contract. After that it was bad service. I never paid what was promised. After calling so many times I just gave up. I'm glad I have no business with them anymore. No cell, TV or Internet with AT&T ever!!

Every month that I have been a customer of AT&T my phone service is shut off before the bill is due. The response that I receive each time I call is shocking at the least. I'm told that they're sorry and understand the inconvenience but in order for service to be reconnected, I will have to make a payment. They state that once service is disconnected due to non payment, they can not proceed without payment. Company policy. I have provided all receipts of payments made and still get disconnected 2 to 3 days early each month. Once my contract ends, I will not be renewing it. Very poor service!

I have been an AT&T customer for over 4 years. When I switched to AT&T the salesperson used very high pressure sales tactics to sell my husband and I on a road service package. She told us stories of how the roadside service came in handy for her. Afterwards my husband was sold. He was thinking of me and our children. I wasn't quite so convinced. We ended up accepting the roadside package and shortly after my husband ended up needing a jumpstart having the roadside plan worked great for him so we kept it.

We use Bank of America's e-bill system for paying our bills. AT&T responded to our e-bill request but the account number is incorrect. The e-bills we receive from them are for $0 balance but online, show a different account number and the correct balance. Payment was sent, bank documents show the payment was processed but AT&T claim they never received the payment. I have spent at least 4 hours with customer service trying to resolve this and they are unable to. On top of this, U-verse picture freezes every few seconds for up to 5 seconds, making watching it impossible. Salesmen lied about our service being fiber for which we did receive a credit. Finally, service goes out on a regular basis. We have had to reboot multiple times per day.

I have a received a bill for over $300 dollars for a first month of service. The lady on the phone told me my dsl/home phone bundle would cost $40 a month. It was $72 not including taxes and fees which are many. She asked me if I wanted long distance. I say "No" that "I just needed local". I got put for "all distance" service. Then she said I would not get charged for the technician coming over and the modem. I got charged for both totaling over $200. Basically everything she said she was going to do she did the opposite. Plus I was on the line for an hour while she supposedly arranged for all these fees to not be put into my account and to get the lowest price possible for monthly service. The way they lie is amazing!

If you ever relocate with AT&T be aware of the false promises, that the installation fee will be waived. In my case the AT&T did not deliver on the promise. 85% of the time you don't need a technician, just hook up the router and everything works. I tried to explain that to representative, but he insisted that they still need to send someone one out. For what??? Had he cleaned off the dust from my router that is another matter. Oh, and by the way I have been with them for over 3 years and my monthly bill miraculously has been increased from $30-$59. And they keep trying to sell me staff I don't need every time I call, when my bill is messed up. Time to switch!!!! AT&T had enough of my dollars.

I started my service with them in August of 2014. My service wasn't up and going until September of 2014. When I first called in to set up my service, I had to pay a $450 deposit because of my credit. When I asked about the deposit being returned, they told me it would be. I called about a month ago and spoke to somebody who said that my contract was not up yet because I took part in a promotion to keep my bill low. I called back today to see why my bill was $70 more than what I agreed to. They informed me that my contract was up in August and that I was receiving no more promotional deals. I told them about the guy that I talk to and told them that he said my contract was up in December. They did not touch base on that. I've been asked them that since my contract is up and I am apparently on a month to month basis now, how I can get my deposit back and cancel my service?

Folks please share this, AT&T SUCKS. Ever since they bought Directv, I have had to wait over 2 hours (I'm not kidding) for customer service. With our move to transfer and or disconnect, it's been a nightmare to get through. Then you get through only to find out your bill is $1200 because of a computer glitch and then someone is supposed to call back, yeah right. Then you ask for a supervisor and they keep you on hold for another 2 hours. I finally hung up. OMG, I've never in my lifetime seen terrible, terrible service! Please share to pass this around. A class action suit should be started!!!

Today 11/13/2015 received a bill for internet service that was installed 10/14/2015 for $359.16. Tried for the first time to get answers for 58 minutes and 4 people later, after being on hold hung up and called back 2 and 1/2 hours later of being on hold when they told me they would find a Sr account manager I hung up. When I signed up for internet was told there would be no additional charges. Seems they want to charge me for installation and connection fees but it doesn't even add up to what they say I owe. Seems to be the norm with ATT from what I am reading online. Monday I will file complaint with Ohio consumer affairs. Ohio fined them a few years back for the same thing. Poor customer service.

The company did not send my initial bill until 2-3 months into service, when I did finally get it my bill was close to 250.00 when my bill was supposed to be 35.00 a month. 6 months later I am no longer in the "promotional" period, and my bill is 57 dollars a month when I was never told I was only on a 6 month promotional plan. Finally I talk to customer service again and they have me on another "promotional plan". I go to pay my bill today and I be dang, If it's not the same 57 a month they didn't fix anything!!! I call customer service today, and they now want to inform me it takes 1-2 billing cycles for the plan to go into effect. I was never informed that it would take 1-2 billing cycles to go into effect. I was under the assumption as if it was immediately.

I bought the brand new Apple Phone November 7th from the AT&T wireless corporate store in Lewisville, Texas. I opened the box and connected the charger overnight Nov 9th, 2015. The phone did not charge. Took the phone back to the store and was told its not their problem, they just sold the phone as a dealer. Went to Apple Store in Stonebriar Mall, Plano Texas. Was told that I cannot just get an exchange for the phone. I have to have an appointment to see them. So I got an appointment Nov 11th to see the Tech before doing anything about my phone. Shame on Apple and AT&T, multi billion dollar companies treating their customers like that.

Here is review for my switch from Verizon to AT&T (Sorry for my poor English. I've been learning for 7 mos. now). Had VZ and cancel my service due to poor quality service on 10/29/15. I switched to AT&T, and the first min. I had it, ** service, ** call quality, and when I called to fix, God, so ** rude cs. I switch back to VZ. I found it was just sim card issue.

Back in 2012 when I moved out on my own for the first time in Sacramento, all I needed was internet and AT&T provided me with that for only $20/month except it had to be DSL and I had to buy my own equipment. I figured it was worth it since I was only paying $20/month. Then in 2013, we had to move to Yuba City and figured I could take my equipment with me. But they told me I cannot use my DSL equipment, that they don't "do those any more". So I figured, it shouldn't be THAT bad since I've already been a customer for 1 year, they might help me out.

I can't believe AT&T is playing me again. 2 years ago I got 2 phones, 10 days later I returned them knowing I wasn't going to be able to afford it. They put me in collection for over $200, that was 2012. Then in 2013-2014 we signed up for Internet. We received a bill 45 days later double the amount we were quoted, $185.00. We spoke with 6 representatives. My husband paid 85.00 and it was a deal. The payment was made Saturday night, by Tuesday we had no Internet. We called them yet again. They insisted that we needed to call another department to notify about the payment but that we owed additional 49.00. I got my money back from Bank of America. They took that money back from AT&T and permanently credit our account. We returned the equipment and canceled the service. Again we ended up in collection for 185.00.

My parents have used ATT for the past 30+ years and have always had problems with them. Not only do they overcharge and have all kinds of hidden fees they will also switch from paper mail to email without notice! Then you're stuck with a large bill! After calling them to let them know we never authorized them to send my bill via email... they just asked how much I wanted to pay! DO NOT GO WITH ATT!!! Horrible service you will regret it later! And who knows where their call centers are... You will not understand a word they are saying!!! STAY AWAY FROM ATT!!!

On Oct 5th I finally received the new Microsoft Surface... I was excited to have it because I'm an artist and I really needed something bigger than my note and with some features like my laptop. It was perfect for my business. Just a couple days into having it the thing froze constantly... certain parts of the screen wouldn't respond. So, I contacted AT&T for a replacement. Forget being within 14 days, I was within 7. I was given the runaround for a couple weeks. I was not going to send the defective one back before I got a replacement because over the years I've lost a lot of faith in their service. I'm one of those customers that had been paying $300+ a month for several years just to have two lines with data.

This has got to be the most expensive phone company on the planet. I signed up with AT&T because they made me promises which I thought they were going to keep. In the whole 7 months I was with the company, my phone bill was never below $200.00. I kept asking them what would cause such an outrageous bill (one bill was $900.00), and I could never get a straight answer. I got answers everywhere from "That is the monthly bill for you" or "There are one time charges on this bill, your bill should be normal next month". My bill was never normal.

The nightmare started on October 24, 2015 when my husband and I upgraded our iPhone 4 to an iPhone 6S - making the mistake of staying with AT&T instead of going to Verizon as was our initial intention. Due to the recommendation of the salesman, we also opted for a wireless box instead of having our landline. We were told this would save us $20/month and was only $40 to buy. Sounded good, we went for it.

for 15 min, they offer no solutions & make no notes on your account when you call. I spent good money to buy their equipment which is of no good to me now. I will share my experience with everyone, so they don't get taken too.

When I switched from another company to at&t two months ago they charged my credit card twice for the same thing. When I noticed the charge I called the company. But as usual no answer only automated system. I went back to the store and they emailed the company. And they said that they would use the extra charges for the following month's bill. But this month they charged my card again. I went back to the store and they are giving me the same crap that they will not charge me the next month. How will I believe them if they already robbed me? They don't want to return the money. They are a bunch of thieves.

Been an AT&T customer for over 1 year. Paid all bills on time. Went to sign up for service at a 2nd location and they wanted a background check on me. Refused and told them to turn off the primary account service. They are scheduling 12 hour appointments and not showing up (happened 3 times=36 hours wasted of my time waiting for their install tech). They are continuously lying on the phone, not sending service confirmation emails are the tip-off that they have no intention of showing up to scheduled appointments (leave no paper trail philosophy).

My fiancé and I, after paying a bill in full at the beginning of September, we decided to try to get DirecTV and combine it with our wireless, since there was a discount by doing so and already being an AT&T customer. On September 12th, we put in the order and on September 15th, DirecTV came out to try and install. When they arrived, the installation couldn't happen because of a tree in the way and we live in a trailer, which meant our roof wasn't at the right angle that was needed for the installation. We didn't even sign a equipment lease agreement since they couldn't install it. We had no equipment. Before they came out, I went into my fiancé's account (since I have access to the information on my AT&T app) and combined the two bills (wireless & DirecTV) as suggested. We didn't know this was gonna cause us issue in the long run.

I moved to the Atlanta area in 2013 and, of course, continued my business with AT&T. In addition to bundling with DirecTV, I ordered online an AT&T smart phone because the ad said it came with GPS capabilities. It did not. They didn't tell me that GPS requires an extra connection and charge. Besides that disappointment, I couldn't get the hang of using the phone. I'm in my 80s and there's just so much technology I can understand. I paid for a phone I couldn't use for a whole year, and then tried to get out of the second year since I'm on a fixed income. The PR person at AT&T HQ said, "Absolutely not." So I had to pay another $250 to get it out of my life. A year at $40 a month ($480), plus $250, and that was $730 for a phone I never could use.

I bought a smart watch from the AT&T store online. When I got the shipping notification, it said it'd ship in A MONTH. When I called them, I was told they could not cancel the order since it was already being processed, but nor could they tell me anything about that status of the order or why the shipping time was so far out. Three more calls and over the next 2 weeks and an hour of phone time later and I didn't get any further. I eventually ordered the watch somewhere else, and when the AT&T order did arrive, I returned it. Now they wouldn't credit my credit card. I called with information showing them they'd accepted the return shipment, but they would not credit my account. 2 months after receiving the return they still wouldn't credit. I eventually had to dispute the charge. No problem there, since I had all the evidence that I'd returned the item and that they'd accepted it.

We had a $45 prepaid plan which included unlimited talk, text and 300MB fast internet but unlimited after that. My daughter decided to have a new handset so we went to the shop and we were told that WE HAVE to change to a contract before we are allowed to purchase a handset on monthly basis. We were told that $50 will cover all the previous services exactly the same. What lies... The contract has 300MB data and after that it charged $20 for each extra 300MB!!! We were never informed of that in the shop. The phone was set to 4G LTE which auto uses data regardless (we were never told about that). The 300MB was used up in 1 day and we were charged 2 lots of $20.

Sooo disappointed with AT&T! After over 15 years using their service, I ported my number to Verizon to a phone provided my employer. I realized AT&T bills in advance, but I figured I will pay my bill on time and they would prorate the month, and refund the balance, based on canceling my service 7 days into the cycle. I was WRONG. After speaking with customer service and a manager we went round and round as they explained to me "I could have used my full service in those 7 days". No consideration given to my decade of historic low usage. It was essentially - Thank you for donating your extra money to AT&T. There's absolutely nothing we can do. I should have not paid my final bill and let them bill me for service used after the fact. So much for trying to be an honorable bill-payer!

Today I decided to cut off all of my AT&T services. I was told that just because I had paid my past due bill and my current bill that they were still justified in shutting my service off and charging me $40. I explained to them that I had been using them as a home phone company for 28 years, as a credit card company for 31 years, as a cell phone provider for 25 years and as an internet service provider for 21 years and had been paying their company faithfully every month. I said it was not right, which it isn't, to shut off my service when my account was paid up.

I have a old flip phone and are subscribed in a $39.99A monthly minimum plan since I'm retired. According to the AT&T bill I had one 1 hour and 3 minutes intl. phone call to Australia and was charged for it $229!! Plus $43 in taxes. This was a full mistake. I have Skype and other prefix numbers where the call is free or might have cost $2. After several calls to AT&T supervisors they never adjusted it, or returned the $ amount charged in automatic payment.

Unfortunately, Internet Service costs have to be shopped every year. AT&T, like their recent acquisition, DirecTV, slip in fees and add costs arbitrarily throughout the life of an agreement. I have a combined internet (45 mbps) and Land Line phone with AT&T and the once attractive monthly bill had grown to $127 per month. A call to Bright house revealed a similar plan (35 mbps) for $89 per month. I called AT&T, selected "cancel my service" and was redirected to a sales agent. The agent offered to beat the Bright House offer by $10. My bill went from $127 to $79 during a two minute phone call. I should have called months ago.

So I decide to switch wireless carriers and save $100 per month. I have a 6 yr-old phone, not under contract, and owe nothing on my service. Problem is that it is still locked into AT&T. I call customer service and answer 20 questions then they tell me to go online and fill out request form. I do that and then had to wait for a test message. I get the test message and have to click to verify that I made the request to unlock. Was told I would have to wait for the code. Got a message that the account holder information I provided didn't match their records. Geeeeeez. I was a customer for over 20 yrs before they decided to rape me. #AT&Twirelesssucks.

We had an account with At&T for 12 years. In the store not long ago they offered to consolidate the AT&T bill with DirecTV bill. (BIG MISTAKE). To save $10 a month we have been through a month of hell. For no reason the phone service to three phones got cut off. We got the phones back on and the next week all the phones and the DirecTV got cut off for no obvious reason. We got passed from office to office and no one could figure out what happened. Finally the account holder was told she owed $271 (she didn't), but paid the money to get the account reinstated. She was told that we had to go to a store to reconnect. When we went to the store they said the account was cancelled and although they tried to help us, they called "tech support" and after an hour the person at tech support hung up on their own co-worker at the store.

Long story short - my phone was not charging. Called to get it replaced. They sent it to me. I sent broken one back. They told me that they didn't receive and could not track. I called everyday for a week solid. They put a charge of $485 for device on bill. I called again today. Told yes they received. Its in their possession but will not take the charge off my bill of 485.00 because it was late getting returned. I got email of a 14 day return policy on 9/8. The old phone was properly returned on 9/9/15 and it was scanned in by ups and AT&T. Received that alert also on 9/9 as the warranty dept gentleman told us it would be ok. (AT&T the supervisor now saying have to pay the 485.00 and no we do not get the device back. Why should I have to pay for a phone I DO NOT HAVE? If don't pay phone service will be disconnected. Poor business practices. I will be filing a complaint on live tv news in RE to this matter tomorrow and will make sure it gets cleared up ASAP.

AT&T sucks. I just called customer service to let them know I sent in my payment. Then it's not enough and said I would still be canceled. They are jerks there. The owner is a very greedy person. My service was so high I was told a different price when I set up my service then I got my bill and it was almost $300. Crazy! ** AT&T. My family is canceling their service with them too and moving our service to Dish. AT&T does not keep up good customer service or work with customers. They rip people off. They should be sued.

After a one year commitment with AT&T U-Verse, I renegotiated a new contract. The new price for the upcoming month had ballooned so much after the first year promotion had ended. I seriously thought about dropping AT&T U-verse to go with another carrier. But I decided to stay after the representative talk me out of it by saying that I had been a loyal customer and that he would work to get me to the nearest price that would work for me, after negotiating the final price after taxes. I told him to send me confirmation and I never received it. I received a bill and it was more than what the agent had quoted.

I have been with AT&T for 7 years. I bought the iPhone 5S at full price so I can unlock it and use it for my business when I go overseas. They only offer insurance after unlocking. My phone was dropped off my hand. I had to send it back and get another phone from the only insurance company they offer. 5 month later that screen came out. Went to Apple store. They cannot touch it because the phone that I got have aftermarket screen. Now after paying nearly $700 and 20% on my new device 6s and being with AT&T as a loyalty customer for 7 years, they want to charge me another $ 549 so I can unlock. I also spoke with Apple and they said all the phones comes unlock. Thank AT&T for keeping the loyal customer. I am going with Verizon. Their phone is already unlocked.

We recently inherited a home in metro Denver. We cannot make a phone call, send a text message or call 911 from anywhere inside our home. I contacted AT&T and they said it was our problem and the only way to fix it was to purchase a special piece of equipment from them and pay a monthly fee to use it. We have to pay more money to use our cell phones? Our monthly bill is already outrageous. We have 2 lines, with very low data use and pay $150.00 + monthly. The Denver Police Department said AT&T has to provide us with 911 service. AT&T said the DPD did not know what they were talking about.

My mother and I have had a family plan since 1999. I lost my phone one year ago. I was told on several occasions that in November 2015 I would be eligible for a new phone. I was in town the last week of October and called AT&T to see if I could get it a couple of weeks early and the rep said not without paying for it out of pocket or having it added to our bill to pay over time. So I decided to just keep waiting until mid-November. My mother had a problem with her phone after that call and took it to AT&T store. The sales rep told her that in November I would not be getting a new phone because they do not offer that program anymore. She paid $1,200 for two phones. Later that day I came in town and said there is no way we are doing business with them anymore. They have been telling me on several occasions that I will get a free upgrade in November. We have also been paying $130 per month.

I detest you the most of any AT&T. Your lack of drive, your lack of skills in customer relation have torn to shreds one of the past's greatest communications company. The generation of "I don't knows" or "I can't" have made retail transactions a horrid experience. You are paving the way to a future of automation. Killing jobs for not just yourself but for many others as well. Management holds a stake in this as well. Either stop trying to excel in technology so quickly or create better job training so your employees have an actual clue to what they are doing. I do not use the word hate often but I have been let down more and more each time. It is completely inexcusable for you to destroy faith in your consumers. You tear at the foundation your predecessors worked so hard to build. I am not exaggerating when I say you disgust me. Employees have become ignorant in what value means, not only to potential consumers but most importantly to your current ones.

AT&T is a HUGE joke, it seems like every month they are making changes to what they are doing, not notifying customers of bill date changes and when making payment arrangements and cancelling it because you've paid a week prior you are still required to pay whatever balance remains plus whatever else is due. The company only wants money, money, money! My bill is never the same rate monthly, it's always fluctuating because of "changes" made last month, and then the reception is poor, I can never get a signal, U-verse is a joke!! If you are considering switching to AT&T, PLEASE DON'T! The customer service reps can never help you either, they always refer to online access and make you figure things out yourself. Whose bill goes from 350 one month to 455 the next???

I am fuming... I've been a loyal customer of AT&T for over 15 years. I chose to upgrade to an iPhone 6, but didn't want to go through the NEXT Plan. I attempted to pay the upfront fee of ($200.00) for a 2 year agreement via online but couldn't process the order. I telephoned AT&T and processed the order with a customer service rep with the understanding I had a two year agreement and my bill would remain the same. Well, I received my bill and on it was a fee for an installment of 28 payments for 16.25 to be added to my monthly bill. When I inquired about my bill, I was told I was placed on the next plan and am responsible for the remaining balance ($456.92) for the device. This is not what I was told when I upgraded my device. After being one the telephone with AT&T CSR trying to resolve this issue, I was told, "I'm sorry you were not told this when you upgraded and it is over 14 days so you can't cancel your agreement".

After 10 years of being a loyal customer of AT&T I am completely frustrated with the service I am NOT RECEIVING!!! And the run around from Customer Service!!! I am self-employed and use AT&T as my service carrier. I am not able to use my data while I am at work, nor am I able to access my voice mail messages. I have constant dropped calls and it is difficult for people to talk with me or for them to hear me while on a phone conversation. I have lost business because of this lack of service from AT&T. I have contacted the AT&T Service department numerous times, spent HOURS with them, have reset my phone over and over... Have purchased a new phone which reset my contract (Cost me more $$$) I have talked to technicians which have told me that they can't do anything for me and they set me up with a case worker and engineer...

I received three bills within one month. Which caused burden my back and I terrified swallowing or accepting three bills in one month. AT&T billed me first month $224.00 + $56.56 taxes. Also I get billed this month $80.17 and then also this $97.00.

Awful service! I am sure the store owner would like to know what type of employees are servicing his customers, thus my review below. Firstly, customers are barely acknowledged upon arrival and once you are helped, the customer service acts as if he is doing you a favor by taking your order. I was "helped" by Alfonso R., two days ago on 10/27/15. I placed my order that day, but couldn't ignore the rep.'s critical comments about how it bothered him "customers who show up to pickup their phone orders first thing in the morning at 9 AM". Despite this, I ordered an Iphone 6S 64GB for my wife with him that day. Today, 10/29/15, I received the tracking confirmation e-mail that it was delivered at the store.

We purchased a contract with AT&T for TV and internet. We had no service about as often as we had service. I complained and received a couple free months, but the trend never changed. It simply did not work reliably. After one year we dropped AT&T and went with Dish network, which has provided uninterrupted service and excellent customer service. In comparison, we still have AT&T for internet and it is constantly slow or unavailable. When we call for assistance we get put thru to some place in India with people we cannot understand and who do not have a working knowledge of the system. The man I spoke with assured me he was personally going to call someone (I couldn’t understand) and make sure that our service was back online by a certain date. He promised he would call me when he got everything taken care of.

AT&T has a way of making everything work in their favor. Had a cell phone, bill 43$. Was told I had to drive to a store to pay the bill. I said I would mail it. By the time I went and got money order they shut my phone down. Was told I broke contract and bill went to 459.00. They broke contract, not me. Now my DSL service, started out at 14.95 a month for high-speed internet, unlimited. All of a sudden I start getting bills for using too many megabits. Bill was never what it was suppose to be, over charged constantly. Phone call after phone call with promises but nothing ever happened. Told them to shut it down after more than five years of **. Paid my bill at that time, already received another bill for over 100$. These people and this company needs to be investigated for fraud. They do anything they want. Who regulates what they can do? They live to ruin people's credit.

I have been a customer for nearly 20 years and today's experience is exactly why AT&T can no longer even have my phone service! I have been complaining about not receiving my bill for three months only to return home to learn that the service has been interrupted. I held for 32 minutes and then went online for a resolve and received confirmation that the service would be restored "shortly." That was three days ago so then I called today I was told that wasn't the case, it must have been a mistake online. I asked for a manager and was told that they're all in a meeting but one will call you back in two hours. I called back after three, and canceled the service and was told goodbye. Done.

When my husband renewed a new contract, our TV connection started to get disconnected many times. It's really frustrating since this is the only time that we've experienced this type of poor service ever!! Calling with customer service is time consuming and I am very very disappointed with their service.