AT&T Wireless Reviews

PROBLEM 1. I had 3 Lines on 4 GB plan. Added New Line ** on March 7, 2014 and was TOLD (LIED) ALL 4 Lines would be Combined into a NEW 10GB share data plan.

Does That Make Sense That I would have 2 separate Plans? Can you explain this?

My Account is Now Under UNIFIED BILLING? WHY? I Did not request this whatsoever. Your Reps Are Asking me my UVERSE account.. I DO NOT HAVE A UVERSE SERVICE. WHY WHY AM I on Unified BILLING???

There is NO Care or Attention to Customers Accounts. You are not the Only Carrier in the US. I am shopping NOW for a NEW Carrier. My last issue ALL YOU (ATT ) Could do was to credit me $16 for Shipping fee. I assure you it will take a lot more than that for me to stay and keep your service.

I threaten to cancel my service and the first thing out of AT&T's mouth is a $440 termination fee. I have been a customer of AT&T since the early 1990's - 20 years! The first comment is termination fee. They will not waive the termination fee even though the only reason I want to leave is their inability to provide service. I have moved the phone service to another carrier (sadly they still use AT&T towers) but I do not wish to change out 4 phones at this moment. I also contacted the FCC. AT&T has no clue when it comes to their customer service. Good riddance.

On Monday, March 31, I visited the site and noticed that we had to accept the new phone. I accepted the phone via the site. On Tuesday, April 1, I visited the site to check on the tracking. At that time, I questioned the "Iphone sim card" with the Blackberry Z10 Phone. The AT&T representative explained that AT&T used sim cards for their phones. The phone was delivered on April 3. We encountered problems with activation. Evidently, they cancelled my son's line and added the additional phone. I informed them that would not do especially since my son was the account holder. Several hours later, thinking all is well, I checked the account at 11:15 pm, April 3, and see that AT&T added $500 for the Blackberry. This was not agreed upon.

This is not the first time I had to go through this. First time was just to get my fax line working properly, and then trying to get the billing resolved. Which caused my land line to get disconnected because they were billing through U-verse and land line separately. Being transferred to a ton of different reps, nearly 2 weeks wasted on resolving the issue, here I am again. Line still down.

Announced that they are going to spend a ton of money to further screw their customers with overpriced 4G and DSL connections, and they use their tons of profits to send lawyers against any city, town or small company from selling service that is hundreds of times faster for a fraction of the cost. Stifling innovation at every turn, terrible customer service. Truly a greedy company that doesn't deserve all of this wealth and power. They are a TELECOM company. Why does a telecom company need to make 30 BILLION dollars in PROFIT while taking small companies to court because their customers, who have paid for the internet service, want to use that website or service??

After extending to me my first monthly bill will be free because he said he was able to find another date other than 2 weeks later than they wanted to give me, and so he put me on hold and after he returned, he offered me a date of installation 3 days earlier than my initial time and so they gave me January 24 2014, I accepted. I inquired about monthly bill and they couldn't tell me my exact bill amount because of taxes which was a bit suspicious.

On February 26 2014 I saw a bill for $131.44. I immediately called them to tell them there is a mistake and that my first bill should be noted on my account as free,. The first customer service rep said that she would take a look into this matter and call me back after about a week. I decided to send an email; no answer. I then sent another email because I wanted a paper trail but again no answer and so I called AT&T U-verse customer service rep again March 10th 2014 and I was told that they paid $50.83 already for the first monthly bill.

I was confused with this explanation and argued with customer service rep, how can there be a first monthly bill if I started January 24, 2014 and my first month finish February 24th, 2014 and this is suppose to be my first bill. She said to go online and I saw January 24, 2014 - January 24, 2014, $50.83 and I asked how can that be applied to a one day bill instead of the promised first monthly bill. The explanation is that the bills are printed on January 25, 2014, the day after my initial service and so there was a previous bill which is considered my first bill even though it clearly reflects one day not a month. I said I'm not paying because they promised me a month not one day bill.

As far as I see from these ongoing complaints of deception from AT&T, it seems as though it is the norm and they are hoodwinking the customers and should not be allowed to use this kind of tactics and technicality that they are privy to and lie to the unsuspecting customer who is not privy to their system in order to get their business. I feel that the one day bill does not justify my first monthly bill that was promised to get me not to cancel my order because of a clever technicality by the supervisor and I am not paying until it is honored and that they adjust my bill to reflect first monthly bill January 24th, 2014 - February 24, 2014 of the $131.44. Again I have refused to pay the $131.44 because I realize that the supervisor tricked me knowing that they would be printing the bill the next day and for that purpose he was to lie to me without my knowledge and so get my business and not honor it.

I have complained to BBB but in the meantime they are not answering my emails nor are they trying to correct their fraudulent practice and honor their first month bill and not first day bill and I tried to find out if my charges per day is $50.83 and they cannot even come up with a good explanation and so my question is my bill is higher than my previous company and why would I care to do business with such a deceptive company with much less channels. From the complaints I've seen, I'm bracing for a long fight but I do not intend to pay and I intend to go to any extreme to put them out of business, Help Me Howard, TV, etc, etc, and they should not be allowed to continue these deceptions on innocent customers. This would eventually mess up my pristine Credit score but it is the principle of their argument against what I was told and they should never be allowed to continue to do this to any paying customer because they lied on a false technicality and would not honor their word.

Apparently Red Pocket uses AT&T towers, so they were in the clear. Well, then the nightmare ensued about trying to retain my number on my phone because I couldn't use T-Mobile’s service while my phone was relocked, and I landed up having to buy a whole new phone. I sent AT&T a new request to unlock the phone, but they conveniently said "no" since I was no longer an AT&T customer. This process took a whole week to unravel. What a gigantic painful experience. I will never go to AT&T again - with their backdoor sneaky policies that affect customers who are no longer under a contract with them. So beware. Just because AT&T says they unlock your phone doesn't mean they actually do...

When I returned the next day, they made our plan MORE expensive so that the $299 was more expensive. They had promised that our cell phone plan would decrease, but it INCREASED by 15$. What really upsets me is the MISLEADING SIGNS and OUTRIGHT LIES by employees. I guess we have 26 months and then we are out of there with our entire family. I don't mind that they are changing plans, but at least be honest. And we get terrible reception. I regret not changing companies.

I get my most recent bill for my home Internet & DirecTV (they are bundled on the same bill with a $5/mo "bundling" discount). I see the promotional rate ($34.95/mo) has expired for my Internet service and it is now $51/mo. So, I called to see if I could extend the promotional rate on my home Internet service. The AT&T rep, when I called, stated they could not extend my promo rate but that I could enter into a new promotion for Internet service by adding a home telephone. By adding home telephone service, I would pay only $39.99/mo for one (1) year and then both, together, would go up to $51/mo total. Since I don't even own a home telephone, and haven't for over seven (7) years, I made the addition of the home telephone solely for the discount it would create on my monthly bill (ultimately, I would be saving $11/mo, or $132/yr by adding a home phone, the rep told me).

I get my first bill 3 days later with my Internet and new home phone (my DirecTV bundling discount was not included on my new bill for some reason). The new bill is for $27 higher than I was quoted. I call AT&T billing and ask why my new bill is $27/mo higher than I was quoted. The rep says I "must have misunderstood" what the earlier salesperson told me about the package I was signing up for. When I tell her I wrote it all down when I agreed to it a few days before, and proceeded to read to her from my notes, she stated that they "don't have an Internet and home telephone package for $39.99/mo." The price I was billed ($66.81) is the price it will be. (Thus, no savings as promised but an increase in my monthly bill for home telephone service I don't need, nor wanted considering we use our cell phones).

I also ask why my DirecTV charges and bundling discount do not appear on my new bill and she tells me that I need to "call back in two months and give them my DirecTV account number and they can add my bundling discount back onto my account." When I tell her I can give her my DirecTV account number right then, she replies that "two full billing cycles have to go through" before they can add back my discount on my account (thus, I lose $10 in discounts for the next 2 months for their mistake). I further ask why, since I've been bundled with DirecTV since the beginning (and have been receiving the $5/mo "bundling" discount), did they change it now? She replies that a "new account" was created by the earlier rep when I agreed to add the new home phone service to save money on my bill (the new account creation all without my knowledge or authorization as I figured they would just add the new home phone to my already existing Internet & DirecTV "bundled" account. That and the whole reason I called in the first place was to SAVE money on my bill and by losing my $5/mo bundling discount, I am LOSING money).

I tell the rep to go ahead and cancel the recently-added home telephone service since it isn't going to save me a dime but cost me $27/mo more. She complies and then tells me, "for my trouble" she can give me my Internet service for a new 6-month promotional rate of $24/mo plus tax. After 6 months, it goes back up to the full price of $51/mo as before. Considering this newly quoted rate is $11/mo cheaper than my original promotional rate which just expired, I accept her offer after confirming it is the same 6 Mbps package I have had since the beginning. All is seemingly good for a few days other than the fact that my bundling discount is lost for the next two months yet I was now in a better promotional package ($24/mo) than I had been with my original promotional package ($34.95/mo) for Internet service. I accept it and move on.

On Saturday night, two days following my last call to AT&T, the Internet goes out in our house at exactly 10pm while my wife and son are watching Netflix. I check the router and there is an error light on. I unplug the router, wait 30 seconds, and plug it back in - no error light and everything appears to be working. Yet, we are still not getting an Internet signal through our WiFi system. I decide to call Tech Support the next morning as it is late.

Sunday morning, I call AT&T Tech Support about my non-working Internet. The rep looks up my account and asks, "Have you recently changed your service?", to which I respond with the actions of the past week to date. She states that because of the changes in my accounts (it turns out I was now on my third account in a week as when I cancelled the home phone service, that rep cancelled that account and created a third account for the $24/mo Internet alone), I needed to finish the installation of my new Internet by registering through the AT&T website. That would fix my Internet problem, she said. So, she proceeds to walk me through the process and we get done in 10 minutes or so.

As I am testing the Internet by going to various websites, I notice the speed is much slower than I have had since the beginning of my account back in July. I ask her to check and verify if my speed is set right on her end. She checks and says, "Yes, you are receiving just under 1.5Mbps/download." I tell her, "No, that isn't right. I have the 'Elite' package at 6Mbps/download" and she says I do not have that package but, instead, have the 'Economy' package @1.5Mbps/download (which was only averaging about .41Mbps/ download after multiple speed tests over many days). It is right then I realize why my new promotional rate of $24/mo is so cheap - because it was a cheaper package I was getting even though the rep that gave me the cheaper price confirmed, when I asked her, that my package would not change. In essence, I would still have the "Elite" package at the new promotional rate of $24/mo, she told me.

I ask the current rep to change my package back to the "Elite 6Mbps" package that I've always had and that I did not authorize, nor knew of, the change to the "Economy 1.5Mbps" package and I would never have made the change had I known in advance as we need the fastest package offered in our neighborhood (which is the 6MBps package). She says, because she is Tech Support, I would have to wait until Monday (the next day) and talk to Customer Service to change my plan back to what I had been paying for for the past 6 months. With nothing else to do, I hang up.

Monday: I call AT&T Customer Service and tell the rep of my plight and of all the changes made to my, now varying, accounts. I request that my old "Elite" package is reinstated. She confirms she has put in the "upgrade" order back to the "Elite 6Mbps" package and says it will go into effect the next day - Tuesday. I then ask her about the bills I have received, by this time, three (3) bills - the original for $130 (with my bundled "Elite 6Mbps" Internet & DirecTV); the second for $66.81 (for Internet & new home phone service - soon cancelled); and now a third bill which was an exact replica of the first bill but stating I am now PAST DUE even though I was still a week away from the first bill being due. The third bill states it is my "Final Bill" for my original account number.

The rep tells me to "ignore" all three bills as I will get a "Final Bill" for the two accounts that they both represent (now closed). I tell her that the third bill IS my final bill and she says, "No, it isn't." I tell her that it says, "Final Bill" right on it and she says, "Okay. It might say 'Final Bill' but you are going to get a 'third' final bill for the original account which is called the Adjusted Final Bill." Incredulously, I ask, "Does this mean that I will also get a final bill, and adjusted final bill, for the second closed account ($66.81) also? " She replies, "Yes!" Then she says, "Since you now have a third account (my current account at that moment), you will also see a first bill for that service plus a revised bill since we are upgrading you back to your original Internet package." (In essence, I will have 8 total bills to sort through for this fiasco of epic proportions, not including a separate DirecTV bill which is now billed separately since they cancelled my bundling discount by creating a new account for the home phone addition!)

I come home from work on Tuesday and test the Internet speed to see if it is back to normal (the 6Mbps/download speed I have had for the past 6 months) as promised. It is still slower than a snail. I call back to AT&T and ask the rep (different rep every time I call, btw) why my Internet speed is not back to where I requested it to be and that I was told it would be? The rep replies, "We have until 8pm to make the upgrade." (it was 4pm at the time) So, I confirmed it would be adjusted by 8pm and the rep stated, "Yes." We went out to run some errands and returned after 8pm. I tested the speed again and it was exactly the same. Since it was after business hours, I had to wait until the next day to call back.

Wednesday: I again call back to AT&T. I told the new rep, a man for the first time, my story and he promised me that, within 24 hours from then, my "Elite 6Mbps" service would be restored. He even went on to say that he could see the original upgrade order in the system for which I had placed two days before (Monday) and yet, he could not tell me why the order had not been completed yet (on Tuesday or Wednesday as previous reps had promised). He again assured me that, within 24 hours, I would be happily up and running at the higher Internet speed.

Thursday: I come home from work and again test my Internet speed. More of the same with no improvement. I am beyond frustrated at this point due to the whole fiasco and due to the fact that my wife is unable to work on her master's degree homework with the current speeds being too low to support video viewing and other necessary academic needs. I call AT&T once again and tell the latest rep the story. This time, I get a female American in Utah (all the earlier reps were in the Philippines). This rep was very nice and listened intently to my frustrations. She told me that what happened to me (by way of the home phone price lie, to the change in Internet package without my authorization, the multiple accounts, and everything in between) is "not unusual for AT&T customers. Unfortunately, it happens more and more often." WOW!

So, she looks up my current account and sees the order to upgrade and yet she proceeds to tell me that the order to upgrade is done all wrong and that is the reason why it hasn't occurred yet. I plead with her to expedite this change if she can and she tells me she is going to personally call Customer Care for me, explain the entire situation, and then call me back to connect me with them as they can do more for me, in a quicker manner, than she can. So I hang up hoping she will, in fact, call me back in 10-20 minutes as she said she would.

She calls back in the allotted time and I am starting to feel better about rectifying this weeks-long situation. All I want is my original Internet package back and I don't care if I pay full price! She tells me she has "Ramon from Customer Care" on the other line and that she has told him of all my problems. She says, somewhat solemnly, that he will explain to me "what he can, and cannot, do" for me. I didn't like the sound of that. Nevertheless, I am transferred to "Ramon."

Long story short, Ramon proceeds to tell me that "since I was previously 'grandfathered into' my previous 'Elite 6Mbps' Internet package" (which I did not know) and I "changed my account to add new home phone service," I no longer have access to the "Elite" package in my neighborhood as "AT&T doesn't offer it any longer!" (Even though many of my neighbors have the same exact package!) I couldn't believe it! I was so angry at this point and I told Ramon so (still as respectfully as I could). I told him I never authorized any changes to my Internet package and that I was only adding a home telephone to LOWER my bill as that is what the AT&T rep had told me which, later, turned out to be a lie about the price for the package.

He apologized profusely but said there was nothing he could do about it. I asked him to transfer me to his supervisor to see if I could get someone to authorize my original package back. He stated that "nobody" would be able to authorize a package that is not offered in my area anymore. I was so angry that I told him to immediately cancel the sadly-lacking 1.5Mbps package that they forced us to take. I would go without Internet before I would pay AT&T another dime. I was also considering canceling my four (4) cell phones which were on my cellular account with AT&T for the past two decades.

NOTE: This all would not have been such a big deal if there were other Internet service providers in my neighborhood that I could sign up with, but there just isn't. AT&T, at 6Mbps, is the best we can get at our house for now (we had a 15Mbps/download connection at our previous home for over 7 years). Considering we were only getting, on average, .41Mbps download speeds from the new 1.5Mbps account they switched me to without my knowledge nor authorization, and considering the speeds we now experienced with this .41Mbps (average) weren't enough for my wife to do her graduate work, watch Netflix, or much of anything else, it made zero sense to continue to pay for a substandard service from a company who didn't give a hoot about customer satisfaction! I wasn't asking for something new - I was only asking for the same package I had already had since I started with home Internet through AT&T and for which they surreptitiously changed without my permission or knowledge in the first place! I was extremely angry and frustrated at this point.

So, my wife comes home from work and we both take our dog out for his nightly walk. I am telling her about all that had happened with the Internet situation that afternoon and she isn't happy either. Along the way, an idea came to me that I should go online when we got back home and look on the AT&T website to see what was offered by way of DSL in my neighborhood as that is how I ordered my original 6Mbps service last July. Since I was told that my "Elite 6Mbps" package was no longer available, but only the 1.5Mbps package, I wanted to verify this information.

We get home from our walk and I go online immediately. Guess what? The AT&T website still shows the "Elite 6Mbps" package available for my address. So I went ahead and reordered it right there online placing the order in my wife's name just in case AT&T had some internal reason for not wanting to change it back when I requested it. After I placed the order, I received a confirmation e-mail of my (er, my wife's) order along with an installation date - Wednesday, 26 March.

I fully expected a subsequent e-mail or telephone call from somebody at AT&T telling me that they did, in fact, no longer have the Elite package I had reordered and that it appeared on their website by mistake but nobody ever called and, this past Wednesday morning, the AT&T technician was at my home wiring my Elite 6Mbps package back up! Everything was back to normal after two weeks of lies, manipulations and unauthorized changes to my account. Now, with my Elite service restored, I have a 4th account and a new bill for that (I am up to 11 bills for this mess)... But I have my Internet back and I got it for the original promotional rate of $34.95/mo for 6 months, then $51/mo after. If you think I'm going to try to get a better deal when this promotional rate ends, think again!

The final answer from a manager is that they will provide one for $50. In what universe should I have to give a company $50 more for a service for which I am already being charged and not receiving. Yes, AT&T should have invested in more towers, but since they chose not to do so they should try to help customers who have NO service. I guess loyalty does not pay, and unless they solve this issue and give me a FREE solution, I am going to Verizon when the contract expires in November. By the way I posted this comment on AT&T page twice and they have removed it.

Then he made a phone call to somebody and pass the phone to me. It was a Lady from AT&T. She asked why didn't I want the services and I explained that the sales person lied to me and that I was not getting the services she said I would be getting and that I want to cancel the whole thing. At this time, she instructed me on how to return the equipment to UPS. She gave me the cancellation number ** and I asked the Lady if I was going to charged for anything and she said "no". So, I took all of the equipment to the UPS store on that same day. I never use the service not even for one minute. Everything took place on Feb. 11/2014.

Towards the end of February, I received a bill from AT&T U-verse for $58.61. Called customer service and I was told to disregard that bill and that I would be getting another one in March and it would be reading $0.00. Another lie. Today, March 22/2014 another bill came from AT&T U-verse for $58.61 but this time they are threatening me that if the bill is not paid by the due date, it may become necessary to send my account for further collection activity. I am retired, I live on a fixed income, and I have Heart Problems. I do not owe these people one cent. Please help.

The problems quickly began when the set up for my TVs was ordered incorrect. I had been promised 4 receivers and only 3 had been placed on my order. I cancelled the service that day but a rep talked me back into letting them come out the next day with the order all corrected. Everything was installed and going then the first bill came out. The amount was close to $400. I called and it was transfer after transfer until finally I got the bill corrected. The process took over 3 hours total between transfers and calling back because no one ever called me back that told me they would. I am always told your bill going forward is fixed. Next month bill is ridiculously high once again close to $200.

I called and got it corrected however its a band-aid once again. Rep took $70 off bill to pacify me but again I know this is not a permanent solution for my contract term. This time I decided to get ahead of my billing and talk to a supervisor only. Very difficult to accomplish as they dodge at every prompt you ask for a supervisor but I was direct and expressed I have done this too many times in the past month to know not just any rep. can help me. Finally, supervisor reviews my file and notes and apologizes and assures me she can help but after 30 min or so she realizes she cannot because she cannot offer any discounts that deep to stabilize my bill at the offer I was given. BTW, everyone at AT&T can see notes to my account since sign up and realize that my total promised is $116 plus taxes for both TV and internet plus anything done to my account after. She told me she will have to pass me to a higher department to discount this back to my offer and get me all taken care of permanently.

At this point I am passed to Emmanual, a specialists rep in El Paso. He quickly introduces himself and tells me no offer exists that I was given. He cannot get my account corrected or offer me what was originally offered. He only has two options, first is to give me a credit of $264 to offset the difference between what I was promised at $116 per month and what he can reduce my monthly bill to which is lowest $138 per month. This credit will be placed on my account and he advised me to pay no more than my $116 per month every month until my credit was all used up. Sounds shady to me because I believe they will not keep my services on if I under pay monthly.

How do I advise them to use my credit if I pay by online payment? I would have to call in monthly to get a rep on phone and that does not sound appealing knowing what I know. The second option was to cancel my services with AT&T and be free of this mess he advised. I couldn't believe it, a large company like this suggesting to be free of their mess, their company! He expressed he deals with lots of cases like mine and these are the only solutions he can offer in his 18 years of working there. When an employee reveals this to a client about his own company, this can't be good ever.

I am very frustrated. There is no care for my issue on their behalf to even try to correct effectively what happened such as honoring my pricing for starters and repairing my billing for future bills. I cannot understand how a company as large as this can make promises and not deliver and put the burden on the customer. I had to take a half day off work for both installation dates and I would have to do the same to have another service company come back to install their services. Is there anyway I can hold them accountable for what they promised in the first place? Is there in regulatory compliance I can file complaint to get assistance on my issue? I am willing to be the squeaky wheel, I just need direction to make it effective as possible. I have a strong feeling I am not alone in agreeing AT&T has horrible customer service but their sales team needs to be reflected as unethical in breaching contract dollar agreements.

If you are wealthy and never have a rough month financially well then you are an ideal customer for corporate giant AT&T. I spent 1 hour Monday morning trying to rectify my obvious tragic mistake of paying $50 on Sunday versus Friday and was told by 3 separate people claiming to be customer assistant specialist that since the account had been interrupted there simply wasn't anything that could be done. We are talking about a computer system that's run by humans. But I'm being told by humans that they cannot override the computer!!! What is the world coming to when we are subjected to reasoning with a computer?? I believe the reps for AT&T could have helped me. I believe they aren't trained to help the financially challenged. As soon as my contract is up, I'm switching because god forbid I renege my contract. My fees quite surely will amount to a small fortune which should allow me to become a part owner!

So I agreed to get a new cell phone. I had the phone about a month, and the phone started giving me problems, dropped calls, etc. after a number of calls to ATT, for cell phone problems and promises that each cell phone that I received the problem would be solved, needless to say it was never resolved, and my first cell phone was over one hundred and sixty dollars, what happen to the thirty dollars that the cell phone bill was support to be. When I questioned the representative about the bill, they acted like they did not know anything about it. And everytime I called I would get a different answer. To make a long story short, even after I cancelled my plan, and made arrangements to pay my bill, I was still being charged for services that I did not have anymore. After all of the things that happen, I finally switched over to another provider. And I am really happy.

When the Uverse package was disconnected the phone still did not work. I went back to the store - that's THREE STORE VISITS for anyone counting - and was told I failed to take some kind of CYA quiz that said YES, I am me and please turn the phone back on. So, now I am waiting for AT LEAST FORTY-EIGHT (48) hours for the phone to be turned on. By the way, this a wired phone that has been in service for almost FIFTY (50) years. The service with AT&T is TERRIBLE and they DO NOT CARE. The Customer Service is on another continent with people reading from scripts. AT&T is ripe to be taken down like Sears and Kmart....and for many of the same reasons.

I immediately called AT&T to advise them of this and they confirmed that my number was being published and listed even though I was being charged for the Unpublished/Unlisted service. I was advised by AT&T that I should change my number again and they would definitely show it as Unpublished/Unlisted. They could not give me any reason why it was not done the first time correctly. So after calling those that need to know my number such as doctors, lawyers parents etc. for a second time, I was given a new number in November of 2012.

After about 2 months I called 411 assistance just to check and was told my number was Unlisted. That was good. But then....in February of this year, 2014, I found out through a friend that had lost my number that he was able to obtain it though 411 directory assistance. Just out of curiosity I checked the phone directory and saw that my Name and phone number were also published there. I checked on the internet, and sure enough, there was my name and number along with address and directions to my house showing up under the White Pages and 411 Directory. Both of which are published by AT&T.

Again, I called AT&T Office of the President (pretty much a front for cheap customer service) and told them what was going on. I was given a bunch of lip service and was told I was partially to blame, but was never given a reason why. I was shuffled through several Customer Service Reps including a Kim ** and was given the same old apology and song and dance but no reason why this happened. To this date I have had approximately 10 conversations with various individuals within AT&T, or representing AT&T with still no resolution other than to change my phone number once again.

It seems that AT&T's operation or procedures with customers is to give them 50 bucks or so off their next bill and send them on their way. But, if you stand up to them then the ugly side of AT&T comes out and YOU are now the problem not them. So today, after my first call about this problem 2 weeks ago and 10 conversations with various customer service minions, I am in the same place as when I started.

AT&T is very smooth with the apologies, and very good at trying to place blame with customer when the customer does not accept the apologies and the excuses that they try to make. And as far as Office of the President that these people represent when they talk to you. I do believe that it is a TITLE that they use to make the Customer feel like their problem is being handled by the TOP individuals, when in fact it is being held by low level customer service reps that are there to protect the upper management and are very limited in the authority to do anything. Plus I found it funny that I called the Dallas Headquarters, was given the Office of the President in Missouri and am talking to individuals in Indiana that work out of their house. Kind of like a shell game to protect the Wizard of OZ from any accountability to the paying customer.

I traveled to Europe recently and before I left I went into the AT&T store to inquire about using my phone there. I was told "no problem" and was signed up without disclosure that I would be charged additional "roaming charges." On return, I called and complained to the international service, and was told it would all be cleared up and I would only be charged $15 for the couple of call I actually made. Just got the bill, which not only didn't reflect what I thought I negotiated with the international service, but also added additional charges. AT&T is a criminal operation ... AVOID AT ALL COSTS!!!!

I ordered two phones from Apple and while the rep at the store was attempting to activate my phone a number pops up asking to contact AT&T. We both stand around for about an hour waiting for a rep, who finally explains that my account has been cancelled due to no usage. WHAT???? I ask about my two numbers and I am told that my numbers are gone and that the account is cancelled - end of story. I ask how is that possible and I am told by this lady that she attempted to contact me personally about the account and didn't get me so she made the executive decision to cancel the account.

The Apple people felt so bad that they gave me a full refund for the two phones. This occurred two weeks ago. Now I've just received a bill for $358.67. I called AT&T and have spoken to four different reps today. They seem as confused as I am. The last one had me on hold for 11 minutes and then the phone "disconnects". I've spoken to over 20 different reps and have been hung up on four times in less than a month. Just terrible.

I pay over $100 a month for this kind of service. I have called AT&T Tech support numerous times, emailed them and sent messages on their Twitter account and nothing gets fixed. They always blame my phone for the problems and say there are no tower issues in the area. I'm tired of it. Well, I've tried 2 different phones and the same problems happen on both. So, it's their network. Can someone pass the word on to them or help me with the problems here along Eight Mile Road near Woodruff Rd.

In November we got a bill for $124.61 for set up charges, none of which I have been able to get an explanation for. Today, Customer Relations Manager Gurbash "Gurby" tried to tell me that more than $68 of this was 'taxes'....she was unable to explain to me the basis for the AT&T charges, including 3 cases of a duplicated fee, which I was advised by Glenn the same day were 'late payment fees' even though this was the set up for a new service so it was impossible there were any prior charges anyway!

In December I received a huge phone bill, of which a monthly charge of $275.46 for international calls at $3.11 per minute were included. I called "Geronimo" at AT&T on Dec 2nd, and he promised to correct the overbilling, giving me a reference number....Geronimo promised to send me the AT&T Worldwide Value Calling Plan rates in writing, to confirm we should be paying 'between 7 and 8 cents perm minute'. We did not receive any such written information on the rates.

In January (after having paid the December overcharges, to avoid getting a bad credit history of course, as noted by other customers, AT&T is very quick to sell of their disputed 'bad debts' to collection agencies!), we got billed $404.50 in international calls - again at $3.11 per minute. Again we called AT&T, this time Alfea got assurances that the error would be corrected, were told that Geronimo had put no claim in for the December overcharges.

On February 4th we followed up, again with Alfea and also Serge with whom we got 'cut off' after 20 minutes.... because a Manager did not call back as promised, we called again on Feb 6th and spoke to John. John advised that Alfea had raised the issue for escalation on Feb 4th, that the only 'overpayment' registered was for $404 and also that we were NOT registered for the AT&T Worldwide Value Calling Plan! On February 10th, I spoke to Nazemi, she again confirmed a claim for $404 but nothing for prior periods. She process two claims in the system, assuring us that the matter would be dealt with, we were given yet more claim references.

In March, we received another inflated bill - this time for $262.67 in international charges - again at $3.11 per minute. I called Customer Services, and got David to escalate to one of the 'management team', Gurbash. She was apologetic, but largely unhelpful. Despite more than 2 hours of effort, she informed me that 'no one' could give me the credit for the more than $1,000 in overcharges - that she would escalate to 'higher management' for their decision regarding a credit to the account. I await some response, but based on past performance I am not at all hopeful. I have found AT&T staff to be universally unhelpful - plenty of fake apologies, but no tangible efforts in rectifying a continued error.

My brother, Hector **, has a mental illness since his teen years and cannot understanding the responsibilities he has taken onto himself by opening this wireless account. Hector ** has been admitted numerous of times at a psychiatric ward at Metropolitan Hospital and other hospitals. Hector ** has recently been admitted again at Metropolitan Hospital psychiatric ward on January 28, 2014. Hector is by no means able at this time to sign or comprehend what a Power of Attorney is or what benefit he will gain by giving one of his siblings that authorization.

Hector ** apparently entered into a wireless contract with AT&T which I am not able to find out any information on because I am not an authorized party. Unfortunately, my brother is mentally ill and we have been picking up the pieces of things he got himself into. I fully understand that Hector ** holds some responsibility here - but to what extent should that responsibility be for a mentally disturbed person? Can someone contact me to help clear this matter.

We have had nothing but one failure by AT&T after another. Customer Service is a joke, we had been on the phone for 45 minutes on hold for most of that time awaiting connection to how many departments? Who knows. We realized that, like most clumsy behemoths, AT&T acts with impunity in all aspects of their business. They make up the rules, treat you like you don't matter and ultimately just want your money. We realize that we are a mere drop in their bucket and that the only recourse we have is simply not to do business with them. We recommend using ANY OTHER cell carrier as you will have your own nightmare if you use AT&T. We made the error of attempting to switch our cell carrier to AT&T, we order 3 new phones. The phones were shipped in two shipments: one got here, the other was "cancelled" but no one knows why!?!? Since this is just one of two major breakdowns by AT&T personnel we decided to cancel.

The consequences are we are paying $50.41 plus shipping to return unused unopened phones that when we tried to set up during our 45 minutes of bouncing between the rep and another department until we arrived at our destination and were forced to hang up. We were expecting to have the customer service rep who had taken our number "in case we are disconnected" would contact us again. Ha Ha, what were we thinking? ;-(

To put this into context we spent many valuable hours over several days and spoke to 15 different AT&T people in order to get our internet working again since our AT&T box failed and now we needed a new box. We went twice to the AT&T store after being told the Service Center cannot supply these. We spent another $80 plus to find out that was NOT necessary as the system had been upgraded to Fiber Optics. We were given a Saturday between 8AM and 11AM for a service tech to arrive and provide a new box and hook it up. We waited all day Saturday for the appointment that never was. OOPS we sorry AGAIN seems the appointment had been changed to Wednesday between 8AM and 8PM.

Again no reason no one could figure out what happened. The story goes on and on however the gist of it is, the internet debacle took a week!!!! In the interim we had no internet nor phone service (we use Vonage VOIP) and were told so many stories that even the AT&T people got confused as what they said or promised. And this is what's wrong with AT&T from our perspective... it is a big disconnect. Consider measuring how many times your reps say "we are sorry" and imagine that going away... too big a challenge?

Since I'm a small insurance office dealing with affordable care act, I get dozens of calls daily, mostly from referrals and leads, each name and number representing hundreds of dollars in value, and now they are all lost. What's the value? I've nothing but 10 days of stalling, transferring, on hold and runaround, my attorney is getting very excited. Does anyone have an idea of the lost business, I'm on hold again, with plenty of time, to get a settlement number $20k? I appreciate any help. JUST now I'm told my number has been "ported out", I hope that doesn't mean they can't just turn it back on?

I had service with them for several years so some things they were accommodating with many they were not. I will say someone else mentioned having to talk to Reps with heavy accents, I too ran into that problem but if it was so heavy I could not get them to slow down to understand them or just could not understand them I would request to speak to someone in the USA and told them I just could not understand them nicely and they would connect me. But back to the issue with them for 3 months in a row I had to call over my bill. They had me on 2 different plans charging me for two different plans and the bill was about 400 a month. I had paid what the bill should had been and disputed the rest. I told them I had had it and I wanted the billing resolved but I found a company that was one price per phone with more options that uses their towers. That they need to fix my bill and I would call them to resolve the matter in a couple of weeks or send me the new bill and I will call and either pay it or go over it again. I can't keep doing this anymore.

That I stop the auto payments again and it was being sent back and this amount I sending to them and this amount I dispute. That the amount of time I am spending on the phone with them I should get a pay check from AT&T. They had actually shut my kids phones off but not mine. I had started the porting over process and realized their phone was shut off. I called AT&T again and they forwarded me to the porting over the #'s department. I gave the lady the Readers Digest version of the whole story. She actually seemed to understand because she said "are you porting the numbers over this week for your kids?" I told her yes. She said "I'm turning their phones back over because I see what you're talking about on your account" and I'm not even in billing but get those #'s ported over ASAP.

AT&T never tried to work with me on fixing the bill. In fact they charged me for the 2 phones full price that daughters had that I bought refurbished that we had well over a year. I think as well my phone which I brought with me from when I had AT&T with my mother that was paid off. They sent a large amount to collections and I told the collections I was in dispute and I wanted to work it out with them and needed a full break down detailed bill and they refused, told me to call them myself. That went nowhere. I just received a collection company today that is demanding payment. I tried to get a hold of AT&T before this one tells me to prove myself and it just goes in a loophole.

My # is read and they refuse to talk to me. I know they for the most part have to be honest they would not be around so long but at the same time they do what they want to do and don't care. Unless I want to spend a lot of money to fight them I'm out of luck and either pay it all or have it ruin more of my credit. I can't say that anyone I talked to was rude per say just uncooperative and not seeing that there were 2 actual plans for the same 3 phone numbers. It was always at least a 1.5 to 2 hour phone conversation. No need for an attorney to contact me, can't afford it. Oh and because of this I can't get my phones unlocked either.

Now, I owe $1088 for phones that were used less than a week but constantly was hacked (iPhone) & I stayed in the VZW store for 2 hours while they reloaded a new software. IT STILL WAS MESSED UP. AT&T, I owe $1021 & never got a signal at my home. Returned it in less than 30 days & was charged termination fees. Cellular South, I owed $396 after I broke my contract for 2 phones. Not a penny more or less. I’m returning my Sprint because I have a lot of drop calls. Internet collapses. And the nearest Sprint store is an hour drive. No. There is no great towers here. And only 2 Sprint stores in this state.

I would have never agreed to paying $300 a month for internet, phone, and cable. I don't even have the energy right now to try to fight this out with them especially since I have already spent 3 complete days on the phone trying to get to the bottom of this. We have since switched to Comcast but my problem is Comcast can't switch our # over until AT&T releases it. I'm not sure how this could possibly be legal, but legal or not it has made the nightmare that we are up against already way worse. Just so everyone knows how AT&T treats their loyal customers, we have been with AT&T for 7yrs now. We are the oldest customers they have had in Olathe, but now I know why.

I still am not sure how what they did to us can be legal, but we have so many other things going on right now I don't even have time to look into it. I did feel the need to let everyone know what AT&T has pulled though. I know for a fact I'm not the only one they have did this to. It is so unfair and unreal the things these big companies seem to get away with. In my eyes it is stealing from people.

So I called to report this and was treated as though I were lying and was trying to steal a phone?? I finally convinced them to send another phone. In December my 20 yr old son went in for an upgrade and was basically forced into the new "Next Plan" so we are paying an additional $21 per month for the phone. Okay, fine, we can deal with that. So about 2 weeks ago my 19 yr old son was ready to upgrade. I ordered the phone online through Premiere and never received any shipping information and the information I did have was invalid and I could not find the status of the phone.

So after a couple of phone calls, we got the phone shipped, only to discover the phone won't work because it is "block listed"?!?!? A BRAND NEW PHONE?? So after several hours on hold and speaking with several individuals and not getting answers I requested a supervisor call me back. No one ever called and I had to call again the next day, only to be put on hold several more times for 1/2 hour or more. I was then informed that I could either ship the phone back and they would send a replacement, or I could go to the store and exchange the phone, which I TRIED to do.

The woman at the store dialed the "activation" number and was able to get the phone to work. I returned home and informed my son, only to discover the next day the phone STILL did not work! While at the store the woman gave me her card and said to call her anytime and she would assist me. I tried to call her at the store and on her cell phone several times and left messages and she never returned my call. So I went online to discover the phone had been "suspended" even though I had not requested it. So I tried to reactivate the phone and it gave me an error message telling me I had to call. So I called and was told the phone was now active. After 2 days the phone was suspended AGAIN for NO REASON.

I have spent several more hours on the phone trying to get this rectified and nothing! The phone is still not able to text or make calls! And the other 2 lines on my account are not sending text messages at random times. NO ONE can seem to find the issues! So then AT&T sends me a text message survey which I can them very poor marks on. They then said someone would be calling me about the survey and I have yet to get a call. This is the WORST service I have ever encountered! My sons are both on the Next Plan and I still have a year or so on my contract BUT I am seriously thinking of walking, taking the phones with us and telling them to screw themselves! I will NOT pay any ETFs, nor will we pay for the phones. The way I see it they OWE ME for all of the time I have had to spend on this and still no resolution. I will NEVER deal with them again!

FINALLY we were able to fix the problem ourselves seeing as how we couldn't get ANYONE at your company to help us. I AM FURIOUS with your company. I can guarantee that if my payment were a day late you people would be contacting me immediately but when we need you, we are treated so disrespectfully. I will be posting this on Facebook and letting all that will listen know how disrespectfully we were treated. We have a bundle package with you and I deserve better treatment than this. VERY VERY VERY UPSET.

Then my son and I had to make calls, to get everything set up...... from there I struggled with getting a paper bill to assure that I was being charged right. I however in November I called them and paid what they told me to pay, and they said my next bill which would come in December would be 32.00, and because of all the problems, I would only be charged 32.00. However, when I rec'd my bill in December it was 64.00. I called and after being transferred again several times. I finally was told that there was a reconnect fee on the bill, and no notes was written on my account about me calling...... I told them that I would just cancel the service......

In January I got another bill for 107.00. I called again and was given the run around and was told that someone would contact me about my bill. Today is Feb. 11th, I called and was transferred to 3 people. Each time I asked to speak with a supervisor, each time they stated, "Mam, tell me what the problem is and I will contact my supervisor." Well after the 3rd person I was put on hold a few times. They informed me that my services were cancelled yesterday. I told him I been trying to get them cancelled since December, and now I have a 150.00 bill. They said I would get a final bill in the mail around March, but could tell me how much that bill would be. I ask the rep for his last name, he stated "can't give out that information." I ask he where he was located, he said "AZ." I ask what part, again I got "I can't give out that information."

I feel that if the customer should have some way of being able to link the customer and the rep. This is my second go around with AT&T and trust me when I say, I will never ever use any services from AT&T again. The biggest reason is that the customer reps that you talk to are not even in the same area, and they have no accountability for what they are tell the customer. And the length of time that is spent repeating the complaint over and over again is just too much..... We all have to be accountable for the direction in which we go in life. Customer service reps should be accountable for the information that they give out as well. I don't look for AT&T be a company that will be around at this rate.

THIS WHERE THE PROBLEM STARTED. I received email first about wireless and my two phones which was to be 45.00 each. Now was 119.00 total. That's 30.00 more than I was told. And after call to complain I was then told it was a sharing plan and that was it. I paid and have already found a new wireless comp. Now about the 15 of Jan. I receive my u verse bill, it was to be cheaper, not, it was 135.00. I again call and was told that is the amount. I did like the u verse tv so I paid and thought that was it? My next bill due 28th of Feb. is now 148.11, something wrong! I called and after being kicked around for more than 1 hour I was told the difference was a 6.00 movie. That still leaves 7.11 unexplained and then was told the difference was taxes, "you mean 7.11 taxes for a 6.00 movie," the person on other end paused and only said yes????

Now they want to charge me $40 to reactivate my account and I can't close the account because two of my four phones are still under contract. I can ASSURE you, when these contracts are up, I WILL be switching to another provider and never returning to AT&T again. I have recently encouraged my company to switch to Sprint and drop AT&T services and they did. I am encouraging all my friends, neighbors and anyone who will listen to drop AT&T ASAP!!!

I was greeted by an employee and when I began to tell him about my problem, he cut me off stating he was not trying to put the problem off on someone else but it was a Samsung problem not AT&T. I told him I felt it was AT&T's issue because it was their downloads. He then said he did not know much about androids and told to contact Samsung. I left that store very frustrated and drove to the AT&T store on Dawsonville Hwy in Gainesville. I was greeted by a young man that had no clue what to do so he said he would ask his manager. There was only one other customer in the store besides me. There were 3 employees. The manager said he had seen this before but did not know what the solution was. The manager said he would sell me a memory card and I could do a hard reset but would have to save my data to the memory card. The manager was very unconcerned about my issue and I felt I was on my own, so I left the store.

I came home and my husband and I brainstormed and went under "my files" and deleted all the downloads, but that did not correct the issue. Then we went under downloads and deleted AT&T downloads and items I had downloaded and this corrected the issue. I am ticked off because I pay over $250 per month for this service and went to the supposed professionals for help and they were both clueless and unconcerned with helping customer that pays their bill timely. Maybe my husband needs to train the AT&T employees how to do their job.

Until I received another notice in January for a late fee and monthly charge, so I called again tried making the payment with automatic service, again it fail to do so. Then I was transfer to a person who spoke Spanish, I never request but since I am fluent I just spoke to her. I explain all this to her and told her I did not want anything to do with AT&T, I just want to pay and cancel service. She told me that my final payment would change until, so I told her that until they had that figure out I paid the fee. So here we are two weeks from this last call and I received a call from a collection agency attempting to charge $200 something when my initial fee was $80. This is ridiculous, I had been a customer for 13yrs and at first the service was not this bad but now this company is just stealing from us.

At 8 PM tonight I received a telephone call (received the phone yesterday) and another person told me my bill would be $10.00 higher with a $10.00 credit for 6 months. A real bait and switch. I asked to speak with a supervisor and wouldn't you know, my phone just dropped the call. Funny how no one called me back. I do not plan to stay with AT&T. I believe they breached any prior contact. I feel like an abused senior citizen.

So, when I checked my credit there it is. So, I started all over again, and asked to see why I owe this bill. They said because AT&T said you had service and never paid. I asked to see a detailed bill. Okay, they said. Received a letter saying I owe over a thousand dollars and that's that. No proof of what was the service. I am now on my third request for detail. I will not pay for service I never had. It is now reaching SOL, so ... But the point is, they are too big and need to have some sort of oversight. At this moment, I have their U-verse internet. As I am writing this, the internet has gone down, Wait, reboot.

This has been going on everyday. Very unreliable. They are the only service available in this area so I guess I have to put up with that too. I had service at a previous address and when I canceled that service ( they are the only available service there too), They said I owed $110.00. After waiting on the phone for the next available, 30 minutes. They said oh, we are sorry. You only owe $57.00. Mind you, I canceled in the middle of the month, and they always bill ahead. So I thought I would get a refund, LOL. Here we go again. I asked for a detailed bill as to the service they are billing. Again, a letter saying previous bill $110, you owe $57.00. Called again, we told you you owe $57.00. So, pay it. I want to know the dates I am being charged for, since I paid in advance and canceled in the middle of the month. They need to be reined in. I now have an attorney to handle this.

Working for a company where all day you hear people complain about their phone bill is not ideal. AT&T stores will not tell you of all the hidden fees if it will jeopardize their commission.

AT&T's internal policies are to intimidate - understandably some peeps don't pay their bills and hence everyone is treated rudely - Not a very inviting method. The idea that an intern or a grumpy "manager" can make my life difficult at will is shocking. Moody peeps like these employees clearly have no decorum or maybe simply need a hug and again, they work for AT&T - what drive and carrier goal is that?

Later, at a different Asurion upload page, a message appeared saying that special characters are not permitted, so I renamed the documents; after which, the message said they were invalid files. I repeated this, trying to rename the files, but the system wouldn't take them. Each time, the system would take me back to the New Claim page to start all over again. Their system still shows no claim. I think that Asurion's main goal is to make claims so difficult to file that few people file, thereby lowering their cost. My iPhone has shattered glass shards in the back, so I will have no choice but to just get the thing fixed at my own expense. This is not the way insurance is supposed to work.

In the meantime, I have no internet service at all - which I use for everything at my house, including work, school, and volunteer work - or use my mobile hotspot, for which I already pay an additional monthly fee. Because AT&T refuses to send a tech to my house for THREE days, I will risk going over my monthly mobile hotspot package. An AT&T rep told us we should upgrade our monthly plan so that we can have access to expedited service. Sounds like extortion to me!

Then I received my bill, which stated that I was not on a two-year contract and I had to pay $25 installments up to $500.00 for the phone. When I called AT&T to discuss I was promptly told that I was outside of my 14-day buyer's remorse period and that was all there was to it. When I attempted to be moved up the chain to speak with a supervisor the front line customer support person left me on the phone for over 1/2 hour. Then came back and stated that he was authorized by his supervisor to offer me a $125.00 credit. So I asked him if I cancelled my service would there be a cancellation charge. He stated no because I did not have a contract. So I explained to him that the $125.00 credit overall did nothing to change the situation and I had to think about it.

I contacted T-Mobile and discussed moving to their service and they assured me that my recently purchased phone from AT&T would work on their network, so I sent in a payment to AT&T to cover the current bill and the $500.00 cost of the phone. Called T-Mobile back and set up an account.

On December 27, 2013 AT&T reflected my bill paid in full and a $425.00 credit balance which I knew should be applied to the phone. Also at that time T-Mobile cut me over to their service and contacted AT&T to discontinue my service and to unlock my phone. It is now December 29, 2013 and AT&T has refused to unlock my phone for T-Mobile access. When I phoned AT&T customer support they put in a "Special Request" and stated that the fix date would be January 6, 2014.

I personally will never do business with AT&T unless they really are the last phone company standing... But I doubt that this will ever be the case.

I paid early termination fee $325 on 12/19 and tried to submit unlock device request online on 12/20. But it was giving error "Currently, the device cannot be unlocked". So I contacted AT&T customer care on 12/20 and spent more than 1 hour to explain the issue. The customer care agent Charlotte ** was very rude and not ready to help me and she simply disconnected the call. Again, I called the customer service and got connected to another agent who raised the case ** to expedite the process. She told their team will work on this case as an urgent priority and it will be resolved on or before 26, Dec. 2013. Today (12/26), my wife is leaving the country but still I am not able to submit the unlock request even though my next is bill that includes early termination fee is generated.

This is totally terrible service from AT&T. When I contacted AT&T customer care today (12/26), the agent told me that she will raise another case and it will take another 5 business days. Again, I got connected to her supervisor, he also told the same. Finally, the supervisor has simply disconnected call without resolving the issue. When I asked about the existing case status which was raised on 12/20, no one is responding properly. Even though it was raised as urgent case on 12/20, no one contacted me from AT&T regarding this case so far. I have to keep on call them to get the status.

My friend who worked there witnessed the actual owner charge thousands of dollars on 6 credit cards in one day!! And let's not forget, ALL of this information is kept in a back room *UNSECURED*. If they got robbed the thief would have an Amazon shopping field day! Don't believe me? Go try and buy a phone.

The representative said if I did not say my ex was responsible for the bill, she was not going to remove it. Due to this, my order was cancelled. AT&T fraud department talks to people like they work for the police department, very rude as well. I called corporate to make a complaint, spoke to a Mr. **. He was basically letting me know nothing could be done but I will receive a call in two days! But I won't hold my breath. I am so upset. I had two representative who tried to help me. The last one called the fraud department end up getting the same rude operator and witness her rudeness and how she was lying why on the phone. It pretty bad when a company as big as AT*T is hungry for money no matter the circumstances.

No big deal. I call customer service to see if I can get the reactivation fee of $40 waived because I don't feel I'm at fault. At the very least, how about a courtesy? There's no courtesy with AT&T. After speaking with three different entry level representatives, I was connected with supervisor "Joe **" in Texas. He "doesn't normally take phone calls" and has no one above him in authority according to him. Joe repeatedly informed me that it was a payment arrangement, not an automatic payment. I continually stated that I asked for an automatic payment, the email and text message AT&T sent me are misleading, and asked why the original representative would verify my checking account number if it wasn't an automatic payment.

From there, Joe transferred me back to an entry level representative whom I asked again to speak with a supervisor. Justin got on the line and after confirming that all calls are recorded, asked that my call is listened to because I know what was said. I was told by Justin that my call "may or may not be able to be listened to" and that it would take "several days" to find it. Like Joe previously, Justin continued to insinuate how my call must have went and that I misunderstood while neither had heard the call or were willing to listen to it.

Furthermore, neither Joe nor Justin could tell me who I spoke with originally (his name was "Tony **"), where that representative was located, what kind of notes of the call were taken, or if/why not my call could be listened to. I asked to speak with Justin's manager and was told there was a significant wait but that one would call me back in 30 minutes. Three hours later, no call back.

At the end of the day AT&T blatantly deceived and misled me. I know what was said on that original phone call and the fact that not a single person I spoke to was willing to listen to it makes me believe they already listened to it when I first connected and was put on hold for twenty minutes. You owe me $40 AT&T. It's not even about the money anymore. Its the fact that I was misled on the phone and your customer service department is blatantly covering it up. Why won't a supervisor listen to the call with me on the line? Or discuss it at all with me? Because I'm right and they're being dishonest. Don't trust anything AT&T customer service tells you.

I continue to get calls and letters even though they told me they would stop that, and then after telling me that they would transfer the funds, they now tell me that they can no longer transfer funds and that they have to send me a check and then I repay them. But since the check can take up to 15 days, I have to pay the funds again to avoid late fees. In addition, I have been given 3 different billing and due dates. Each time I call, I get a new billing and due date. Last invoice had a past due balance for the same amount that I paid and cleared my bank, BUT the final due date had not yet arrived. Turns out they "said" that I called and changed the billing date, of which I did not. So new bills were being generated before the previous bill was due, causing a late fee. The fact is, AT&T is so large that the left hand does not know what the right hand is doing.

I had cell service with them for a long time, since 2003, but cancelled with them in 2010 or 2011 because of all the changes in the bills all the time and having to dispute it. I wish there was another phone/internet company out there that would take on AT&T. If anyone is doing another class-action on them, I want in.

Said there is nothing we can do, here at AT&T we work hard for our customer blah blah blah, and I will be receiving that bill. I asked to talk to the manager basically said the same thing and to go to the person who told me my contract was going to expire in June and said have a nice day and hung up on me before I could say anything. I call back to get the managers' and the rep' name said they are not allowed to give their name. So I asked for their id number so when I do speak to the upper level I know who I spoke to.

Previously however the 3rd rep said oh another manager will contact you asap. I asked what is asap? I need to know the exact time said within couple of day and asked me what was my issue and I advised him to go back to the manger who I spoke to earlier and ask them. AT&T was not a real help instead made me so upset with their rude comments and unprofessionalism. Will never go back to them again. Hope I speak to someone in the upper level and resolve these issues where everyone has incorrect information that they give customers and charge them extra.

These large companies are not accountable to anyone and they do what they wish to the consumer. We told to contact the BBB but I check AT&T has several complaints already filled with the BBB. Depending on where you live, they are the only provider so many times you have no choice but to use their telephone service. When will justice run like a water and righteousness like a stream in America? When will a lawyer take on this fight for the consumer? I received a check for $1.00 from a settlement against AT&T in the past. A million dollars is nothing to them because they unjustly make so much more. I pray that everyone in America will stand up and say enough is enough, Justice in the Land.

This year they told me they are under "New Rules", in customer service, and no longer can remove fake charges, or work with customers on payment plans. I recently has a CSR set up a payment arrangement on a day mid-wk between my paydays & I said I couldn't pay mid wk. Her reply was "just call & get it changed later". Well, I called and asked for just 6 more days, and they refused, and were severely Rude about it. They turned off my phone, and told me I would now owe double what the payment was for and if I didn't pay, I would have $175.00 "contract break fee" and $ 40 restoral fee, and hundreds more in fees, if I tried to go to another company!! This is EXTORTION, as in addition to my regular bill, which is about $74.00 per month, they just keep making it cost more and more each mo. without my consent.

They currently charge me 108.00 per month for my $ 74.00 bill. THAT's over $ 30. More than I agreed to!! This is crazy! I've never had my phone shut off. I need my phone for family to communicate! We have one car and I need to communicate with my family. Also, my Smartphone is currently my only computer for Internet. Oh, and they have started to say that "I'm going over my voice minutes, and Data minutes, which is IMPOSSIBLE, because I have over 3600 roll-over minutes, and I'm WIFI'ing most of the time.

This past month alone, they charged me a FAKE fee of over $ 75.00 for these mysterious lies. I want my phone unlocked to go to a new company. I'm done with AT&T!! This is abusive to the MAX. Unless they refund me EVERYTHING, and start me again fresh, without a balance due, and without a contract (and I would have to watch my bill like a hawk). I do not want to do business with them ever again!!!

Please contact me by email..Also, please do not refer this matter to Ana ** at AT&T, as she is mean, and caused a lot of the problems, and would not rectify. I would like my Unlock code for my phone, to happily go to a new company. I would like the "charges" and bill, erased, as I feel I do not owe that much because they have been padding my bill for a long time...Stealing from me and I would like any early termination of contract fee, and incidental charges erased also by AT&T. They have taken so much money from me in fake charges, that they owe me money!

I would like my unlock code. I understand that by law, I am entitled to it after purchasing my phone and having it for 6 months. I have had it for 15 months and I want to have and use of my same phone number, as my phone is otherwise usable with a new company. Thank you for your time, and I hope you can help me, and everyone out there that is being abused and extorted by this company!!!

What the -- that mean, What is normal bill - So they mean like the current bill is FAKE/Abnormal/Fishy. - all that means is wrong charges. Is not customer should be billed after all adjustments? Why should I pay 2x fee for one service? (AT&T Regular invoice that Doubled + U-Verse Invoice they send).

A/C Receivable Department transfer back to Billing Department. Billing department got my phone no. to call back if call got disconnected... They Hang up the phone... No call back. 70 Minutes, they Hang up the Phone.

Things finally got better until about a month ago. Now it is dropped call city!!!!!! Plus the service is TERRIBLE!!! Reception is absolutely awful!! I know it's not my phone, it is A LOT of people's phones in about a 40-mile area. AT&T expects for us to pay our bills promptly. Well then, they need to make sure we have the service we are paying for!!!! It is very disgusting to keep having dropped calls when you are in the middle of a conversation. And damn irritating also. AT&T, you need to get this problem resolved QUICKLY before you lose A LOT of customers.

Because my monthly bill was around $180.00 each month, I decided to pay $200.00 for the last two months to get my balance down so I can be easily paid off all at once. I paid $200 for the month of September 2013 and $200 for the month of October 2013. This month, my statement went down to $265.00 and it was due on the 17th of every month which I am planning to paid them off. I find out today, November 5th, that AT&T disconnected my service. I called the representative and spoke to Cathy but she said she's unable to help me because I was late on my payment.

I then request to speak to a manager and her name is Sareka...the first thing that came out of her mouth was asking me if I want to pay the rest of my bill over the phone now. I then explained to her of my situation which she said to me...."You need to pay your bill". I told her I did pay my bills of $200 for last two months but she said I had a remaining balance so there's nothing she can do for me (note: AT&T charge me additional late fee on top of what I already owned). She said to re-connect my service, I have to pay additional ~$65.00 fee. I told Ms. Sereka that I'd been paying my bill for the last 2 months with amount of $200.00 but AT&T still disconnected my service because of the $65.00 remaining? She said to me she doesn't care and I have to pay the rest off now and it's the policy of the company.

I then ask if she can transfer me to other department so I can discuss of what my option if I decided to stay or cancel my plan with AT&T. She then told me she can't transfer me to any department because I've been disconnected from AT&T. She told me the early cancellation with AT&T will cost me $275.00 EACH line which I have 2 lines on my family plan (my husband and I). I felt AT&T treating me like crap when I was their loyal customer since 2004. I truly believe for even $1.00 they're still going to do this to you. Even they collect thousands of dollars from you, they don't care. All they want is their money. Doing business like this will not get you far, AT&T...either on a business level or personal level. There's Karma out there. No moral at all! AT&T will lose me as a customer from now on.

After 2-3 months of her not paying me for her line I was going to cancel it. I was told I couldn't because she'd gone to a store over an hour away and upgraded the phone binding ME to a 2 year agreement. I asked them how on Earth she could legally bind ME to a contract and they told me because I had put her as an authorized user and I couldn't cancel the line or I'd get an ETF that I would be responsible for paying because the account's in my name. Exactly I said...the account is in my name so why was she allowed to sign a contract!?

Long story short, I immediately removed her as an authorized user, but I'm s.o.l. because I'm now responsible for this line that I never agreed to be under contract for. I tried cancelling again today and was told it would be an ETF of $215 (1 year left on the contract) and basically I needed to suck it up because all cell phone companies allow authorized users to sign contracts on behalf of the primary account holder.

Big surprise after calling US Cellular and Sprint, but NO THEY DON'T. In fact, everything I've read legality wise states that shy of giving someone power of attorney...no one can sign a legally binding contract on your behalf. Looks like they're about to lose a 10+ year customer. This is the most unethical company I have ever done business with!

I have complained so many times that I have lost count. I've purchased another phone, a mini-cell for my home, got a new SIM card for both phones and nothing I have tried that was requested has worked to improve my service in Casa Grande. I use to think the poor strength in San Tan Valley was poor; I just didn't realize what the meaning of poor signal strength was until I moved to Casa Grande. I have talked to many people about the poor signal strength I get from AT&T in Casa Grande and they all tell me that their 3G service sucks and I can either get a 4G phone or use Verizon Wireless.

When I call and talk to customer service, even they say that where I live the service only moderate. I told them that if I can’t get service in Casa Grande that I would like to terminate the balance of my contract which has 2 months remaining and is up on December 27th of this year. They told me that they would be glad to let me out of my contract. However, I would have to pay a $210.00 early termination fee. This fee is $40.00 more than my bill would be for the remaining 2 months.

I had a supervisor tell me that since I get service… which I explained that the only service that I got was rare (10-15%) while in Casa Grande and acceptable service in closer to Phoenix. "But Sir, you do get service. We never said that you would get service 100% of the time." I calmly explained that the service I was receiving wasn't acceptable and I wanted to get service with another carrier and keep my numbers. She told me that I would have to “port” the numbers prior to canceling my service. I explained that if they could not provide me with acceptable service in Casa Grande, I would have no choice other than to switch service.

I switched service the other day and transferred my numbers (great signal strength from Verizon) and called to discuss my account and was told after talking to 4 agents and 2 supervisors that I will be charged an early termination fee and my account had been terminated because I ported my numbers, which is what I was told I would have to do. After having service for all these years and this is how I’m treated for my loyalty. This company is so big and uncaring; they just don’t care about their customers which they have proven to me time and time again over the past several months. I have disputed the charges and will not pay their ETF (early termination fee).

I took the first BB to the Market Street store on October 26th and informed the management staff that the unit is NOT updating with my emails, calendar, etc., not syncing, and the apps are no longer being supported by BB for many key functions. It was stated over and over again the same mantra about replacing my unit with the same unit Ad nauseam! This Market Street crowd would not even mail the refurbished phone back.

At the same time this is happening I'm trying to remove myself from the family plan to my own plan and using my company discount. I was told to call a 800 331 0500 number to accept the transfer on Saturday and was shifted to an endless prompt to push a series of numbers which lead to nowhere special. I pushed 0 and was told that 800 number only work on the weekdays, which is not true, because it was not the right number. After many agonizing calls and hours dealing with AT&T's trained staff (NOT) I got my number migrated to my number but I could NOT use my company discount which make little sense to my brain.

While on the phone to your equipment specialist, I begged and groveled for a different phone. Your specialist repeated ad nauseam the same policy dogma. After I repeated for the 8-10 time that this BB is not functioning with my work email, calendar, and apps just are not keeping up. But the worst part was my hour plus conversation with a (manager) in the south Florida area somewhere who said many things but none were helpful at all. The Manager would not allow me to talk to anyone above her. In fact she said there was no one above her to handle my issues. She would not offer any workable solutions beyond I should go out and buy a phone and figure out how to get the SIM card to work.

Although there were a lot of other things that I could not possibly put on this one-page note, I really want one source to deal with AT&T to handle my Mobile phone issues. NOT ten people for ten issues. I would like a different phone as a replacement. I would like my phone migrated without starting a new 2-year plan, I would like to use my company discount, and not pay a transfer fee. I would not like to be treated like an idiot by your staff.

Now, I have heard that some people terminate, get out of paying early termination fees - how do they and I can't??? I have been a loyal wireless customer since AT&T took over for Cellular One and been called "a valued customer", but the only reason I feel "valued", beginning this year, is so they can get richer by not fulfilling contracts and get away with it. How can this be stopped???

I contacted customer support. What a joke they are... I went to a local store which was about 40 minutes from where we lived at the time, gave them the address to our home. What do you know, map shows we were in worst coverage area... little to none. Guy stated government shut down towers in our area... This is the reason they were charging us to roam at our own home which we lived at for few yrs. I also explained my partner has health issues, can't be w/o service. Got the story that we needed to buy a device costing $400 mount on a wall and we had to have a computer... I told them that wasn't happening...

After several more calls, customer care spin wheels getting passed around from rep after rep. Can't do anything. I went back to store yet again told them, "You can't provide us w/ service, then you need to terminate our service not charge us the fees"... We had 6 lines with them. I believe it was an assistant manager who said they can cancel only 4 of the 6 lines...but yet it's a year later, I've tried to contact AT&T and they didn't waive the fees and wrote it off, sent me to a bill collections... As far as my partner's WiFi service, she ordered 3 Gb and set her up for 5 Gb and every month she had to call, get bill straight even after telling she didn't order that speed of data... And now I'm being charged over $1000.00 for them not being able to provide a service. Collections company, RPM, told me get the proof in order to remove it off my credit... AT&T is a joke and they don't take care of any customer's problems at all...

So I got my home internet from AT&T, BTW, and I call their customer service on 21 of October 2013 (Monday) to try and save some money, while I try and do the right thing and fulfill my contract. I tried to cancel on the 19th right before my next billing cycle but they are closed on weekends. I called because I wanted to downgrade my service and use what data amount I thought was appropriate. Come to find out the information that I received at the AT&T office in Jackson, CA was wrong. The plan, which I was offered apparently is only available for tablets, not MiFi, the lady on the phone told me. When I told her that their company's representatives are misleading and not telling the truth, she told me to drive back to that Jackson, CA (which is almost 100 miles and talk to their manager, and tell them to train their employees better).

So now I have to do the job that AT&T managers should be doing and I should pay $ and time for the mistakes their reps make. And there's nothing the customer rep could do, so I ask her to cancel my service then, because I wasn't going to pay $50 for a service that I wasn't going to use. She said she couldn't do that for me and then she transferred me again to someone who had the capability to cancel my service. SO I was put on hold for another 20 mins and another customer relations expert answers the phone with no capability of doing anything to help me either, except he said he could change my plan and change it into a mobile device plan where I could pay $14.99 a month, but "I would not be able to use my MiFi device", meaning I would be paying $15 until July 2015 for no services offered whatsoever.

So I asked, whether I would be able to exchange my MiFi device for a mobile device and still continue using their service while paying the proposed $14.99. He said, "No, your 14-day grace period has expired." I asked whether my cancellation fee could be waived and he said "unfortunately no" for 100th time. I swear their training consists of saying unfortunately in front of every word. So I stopped negotiating and said that I just want to cancel and would not like to take advantage of his awesome offer of $14.99 because me paying that amount would amount to $315 by the time my contract expires vs. the $138 cancellation fee/penalty.

How does that do anything to help me out? When they should have stood by their word and at least trained their staff properly. Then, Elkanah **, the customer relations expert also says that I would be charged for an extra month through Nov. 19 because I called 2 days after my billing cycle started. I asked him to prorate it and he said they can't do that, they have no such capability. Then I called him out o it and said that they charged me with a prorated amount in the beginning why, so don't tell me there's no such thing as prorating. So he said he'll look into it and only charge me for 2 days of this billing cycle, after he attempted to lie to me and say that they work on the weekend. I called on the weekend and the machine told me to call during the work day.

This is ridiculous, they just straight out lie to you to get their money from you. They lie to me to get me signed up, they lie to me to try and make me pay $15 a month for no service, they lie to me and say they can't prorate to get an extra $50 out of me and they lie to me, saying they can't stand up for their representatives lying to me and waiving my fee. Then they call me a valued customer. AT&T, Please waive my cancellation fee, because I deserve to be told what I'm buying and signing up for. I deserve to be told the truth. I will continue writing people to try and get the customer service and services I was promised or you also should have to hold up your side of the contract. It's not one-sided, you should also be responsible for your employees not telling the truth. Thank you in advance.

She said they sent a text that had both dates in it. In which I honestly do not open every text I receive from AT&T. I just delete it. But she said there was nothing she could do so let her put her supervisor on.... (And here is when it began) "Supervisor" Jennifer ** ID # **. I explained the same thing to her and also explained that I received a text on the 14th saying something about a promise pay for the 15th and because I was at work and then in class until late, I never had a chance to call on the 14th but on the 15th I called. I asked the girl about my insurance on my phone and told her my button was getting stuck after 2 weeks of having the phone and at the end of the conversation, I asked did she see a promise pay on my account for that day because I received a text (that I did open).

She checked and said, "No, I do not see anything about a promise pay for today on your account so you can disregard that text message." So why would a promise pay pop up today, the 17th. Her response was: "Well, you definitely made that promise pay on the 25th of September. We sent you a text and maybe you should have just opened it!" Also she said, "I do see here when you called on October 15th about your button but nothing saying you asked about a promise pay!" I said maybe the girl didn't put it in the computer because it was at the end of the conversation, you know when they say, "....is there anything else I can assist you with?"

Jennifer ** made it clear by her tone that she did not see it on the computer so therefore, it was not an AT&T problem. It was then my own problem and my own fault! I told her I never had to go through anything like this with any other service and her response was, "You can always leave AT&T and pay that disconnection fee if that's what you think is best for you"!

Now I will admit I was angry, upset and WORRIED about my baby the most, I was a little loud (remind you, I'm still at work) and I was not rude at all. I did say to her I still don't understand why this happened, why can't anything be done, and I also told her, "Be the customer and put yourself in my shoes for just 2 minutes. What would you do and how would you feel?" She responded: "If you let me talk, I will tell you why this happened. You said you don't understand why this happened so let me explain to you again..." I honestly stayed quiet and let her explain the same thing basically saying it's my fault and nothing could have been done until I pay the full amount that was past due. After she proceeded, I then asked, can I just have her name because the way she was talking to me was unbelievable... She said, "Of course you can... and you can surely have my ID number as well"! I took her name, the rep before her name.... as well as who I spoke to on September 25th and October 15th...

I hung up with her and called right back and the rep as well as her supervisor were both nice and understanding... After all that, the bill was paid at 12 am, October 18th and was not restored service until 7:45 am because there was some type of additional restriction put on my account... Makes me wonder where did that come from!?!?

I CONTINUE to be hounded by different collections agencies over this disputed debt and guess what appears on my credit report despite their promise that this would stop and NOT impact my credit! I have sent letters to my congressman and the attorney general's office. No one is helping me! I would like to know what I can do and what rights I have. I have requested in writing that AT&T stop contacting me; however, the harassment continues. I have copies of all of the emails I have sent/received from AT&T. I refuse to take phone calls from them as that leaves no paper trail as to what was said. I want them to stop contacting and harassing me and I want them to own up to their promise that this would not impact my credit report. I owe them nothing but they owe me as they continue to dispatch their minions to collect a phantom debt that I do not owe them!

A CSR on 10/18/2013 offered me $40, which I declined and accepted that the request be sent to a manager instead. After not hearing back at all, I called back, 10/15/2013. A manager named Frank came online and said that he didn't find 'exact' notes that such a credit was offered. He was sarcastic if I really deserved the credit, why I didn't call back for such a long time. I challenged him saying that my account is always set to auto-pay and that the amount is a little over a month's billing for me and I did not notice. I also mentioned that I did not have any control over what gets written in the notes. Aside, there was circumstantial evidence for the credit - that the suspension was noted as requested but service could be seen running from the records. Now he fired back saying that he was going to rule that no credit would be given to me - no $40 and no $180. It was company's policy if I didn't follow up within 90 days, the credit wouldn't be given.

My question is 90 days of what? An event such as service disruption (or an inconvenience) or the fact that you agreed to something and never did. If it is the first, then I did and AT&T agreed to pay just never did. If you owe me something, you do. No matter how many days this has been. I'm sorry but I disagree and you cannot ridicule me for assuming that you would do as you promised. Despite my insistence, the manager wouldn't escalate it any further either saying that he was sure that his superiors would deny it for the same reasons.

I left my friend to finish the transaction, since my presence was no longer necessary. Go back to my car, drive. At a light, I go to make a call. And MY PHONE IS TURNED OFF! I can't even call 611. The bill is paid, so WTHey. I get home and call AT&T and we find out that ** has upgraded the wrong line. Mistake? I don't think so. Our numbers are not even close. Add insult to injury, another rep, being oh so helpful, goes to help my friend transfer her contacts to the new phone and wipes her contact list clean. When my friend tells her what she did, the rep is like oh just go here and fix it. OMGoodness.

So, I have to go to another AT&T store to get a new SIM card to reactive my phone. And my friend has to return to the Jamaica Ave. store to have the whole thing cancelled. ** argues with my friend, telling her that she will have to pay a restock fee. When she says just take it out of the money that you have to refund me, ** says no, my policy says that you pay the restock fee, prior to getting a refund and I won't change my policy. She is adamant even though the whole reason for the refund is to fix the colossal mess her employees made, which she is aware of. My friend, who I made an authorized user, to prevent me from making the 24-mile trek back to that store calls customer care, explains the whole thing. After being in that store for an hour gets refunded $65. And we get refunded the upgrade fee, plus $100. Ok. I can live with that. Until I am in my car, about to go into the house, but say let me Google something on my phone. Guess what, NO INTERNET ACCESS.

I think that my battery save is not working. Access is fine in the house, while using WiFi. Next day on the train, I find I HAVE NO INTERNET ACCESS. I call 611 and what do we discover? That my smart phone, that I have had for 2 years is suddenly a Go Phone. That store switched my service. Are you all beginning to see why I say vindictive? They switch it back. I tell the rep this was done on purpose. She says, "Well, ma'am are you sure, but it's ok. It's fixed now. Bye."

This is the thing. I am not out of anything. I have refunds coming and pending. But no business should be allowed to treat customers like this, simply because you will not buy their product, nor in retaliation for being called out for making a colossal mistake. I am one of AT&T's best customers. I have been with them for more than 15 years. My service was cut off once for owing $10. I interact with them when I upgrade and that's it.

NO CUSTOMER SHOULD BE SUBJECTED TO THIS TYPE OF TREATMENT BECAUSE THEY ARE NOT INTERESTED IN A SERVICE. So while, I am not out of pocket on anything, I feel that you, AT&T, owe me something. For no other reason than this whole incident should not have happened. And everyone in that store needs to be reprimanded.

After trying to work through the details with the lady from AT&T, my husband asked to speak to a manager. Then he was put on hold for almost 20 minutes for a manager to finally take his call. When the manager got on the line, he told my husband that our appointment was cancelled, and we were notified - wait for it - by email. Yes, did you catch the irony? We were notified by email that our internet installation was cancelled - yet, to check that email, we would have had to have internet. Instead of an “I’m sorry” or “How can we remedy this error”, the manager became rude and snarky, stating that he could set up another appointment, but it would be in another four days, and my husband would have to take off work to wait for the technician.

The whole reason we set up installation for a week in advance on a Saturday was so that we wouldn’t have to take off work. When asked why no one called to let us know no one would be coming today (and yes, this gets really ironic), he stated that they were not allowed to call their customers. They are a phone company and not allowed to call their customers. Again, what is wrong with this picture? So, my husband told him that we would be going with another company for our internet service. The managers reply? I’ll send you an email cancelling your service, but I guess since you don’t have internet, you won’t get the email.

Is this how AT&T treats their potential customers? I can only imagine how they treat the ones who’ve already signed the contract. Not only are we cancelling our installation for today, but we will not be using AT&T ever in the future. I refuse to be treated with such disdain and poor customer service.

Ever since then, we experience the same issues, call failed, echoing, internet not at all working, NOTHING. So I called again and again. One girl credited my account the entire bill, and said a tech would call me. I waited TWO WEEKS, NO CALL BACK! So I called again, got some Laura. She said: ''well your phones are old, and you can upgrade and get a microcell.'' Yea okay, the iPhone 4 is 99 cents, great. But who’s not to say at this point in almost another 2 years it happens again, this is my life or could be.

So then I called again and got the same thing but ALSO was told that in my contract, SERVICE IS NOT guaranteed!!! I said service that I have to pay for that doesn't work ISN'T GUARANTEED! Last straw I did a customer survey. I was connected and all the supervising analyst said was “sorry you can get a microcell or just cancel.” SO now I am waiting for Verizon phones to get here. Sorry AT&T you won’t be getting any money from me. Have fun and yea ruin my credit, I do not care. You should of helped me out.

I called & spoke with Crystal and explained that I wasn't paying the full amount since I didn't have the service for the full billing period. She put me on hold & transferred me to Ban, who I explained again to that I wasn't paying them the full bill. She told me a revised final bill would come out on 10/2/13. On 9/12/13, I received a notice from a collection agency AT&T had turned me over to (at this point my bill wasn't even 30 days past due). On 9/13/13, I called AT&T & spoke with the supervisor of the billing department, Hector (employee # **) who said he was going to wash the bill clean & I had a ZERO balance. I explained I would pay what I rightfully owed but he said he just cleared the balance. On 9/16, I called to get the balance on my account & it is still $29.95. I spoke with Keisha who said the bill should have been pro-rated (I agree) & she would send it back through to have that done & then hung up on me.

Today I log on AT&T to see what it says I owe since it's past 10/2 when my new, new revised bill would be issued & it still says I owe $29.95 & my account is past due. I also called the collection agency and their balance is still $29.95. So I call AT&T AGAIN... After speaking with 4 different people, I finally got the supervisor on the phone who claims after I pay what I rightfully owe ($8.98) my balance is zero. I paid it so we will see what happens from here. I pride myself with my credit & don't want something to be wrongfully put on there. I WILL NEVER DEAL WITH AT&T AGAIN FOR ANYTHING!!!!!

I contacted AT&T several times in the past year complaining and following their troubleshooting ideas to no avail. I even had to travel to one of their bigger AT&T stores in order to get a "micro cell" at a price of $200 that they assured me was going to help my coverage issues. It didn't. During one of my phone calls to complain to them, the AT&T person told me that there was a tower down by my house and no wonder I was having coverage issues. I was upset and asked them why I hadn't been notified about that and I was still being charged $187+ a month. The person apologized and told me that AT&T will be putting up new towers in my area and I should see a big difference in my coverage by the end of July 2013. I told them at that time that I will give them until the end of July, but if I was still experiencing problems, I was going to terminate my contract with them and find another provider.

At the end of July 2013, the coverage was not better. In fact, it had become even worse. Places in my house that before I could stand at and be able to get a call out or receive a call (if I didn't move), no longer worked. I called AT&T the first of August explaining what I had gone through. After much difficulty understanding the individual because of bad English, I asked the person to check their notes and told them what I have been experiencing, etc. I was told that yes they could see that I had called quite a few times with coverage complaints and yes they could see that I had tried their troubleshooting advice. I then asked if I terminate my contract with them if I'd be charged an early termination fee which I didn't feel I should because of the "documented" problems I'd experience for the past year.

The person (whose name was Precious) told me she didn't have the authority to tell me that and transferred me to a Supervisor/Manager whose name was John. I once again explained my situation to John and was told by him that after going through all I had gone through that the early termination fees would be waived. He also told me to be sure to contact AT&T to cancel before the 20th of September 2013 so that I wouldn't incur additional phone charges. Pleased with his answer, I thanked him and 2 weeks later found another provider and signed up with them.

When I called AT&T to cancel my cell phone(s), I was then told the early termination fees could not be waived. They wanted me to try more troubleshooting, which I had to explain over again about 5 times to different people because I was constantly being transferred, that it is too late for the troubleshooting because of what their employee, John, had told me back in August, I already signed up with another provider. Also, I told them for a year I've been trying their troubleshooting suggestions to no avail. I was on the phone with AT&T for 40+ minutes being transferred from person to person. I kept asking to be transferred to someone who had the authority to waive the early termination fees and after 30+ minutes into the phone call, I was transferred to a woman, who I couldn't understand what her name was, and she stated that she just read all of the documented notes on their end and that she will get take care it. She said she was going to put me on hold for a few minutes and get right back to me.

However, after 5 minutes of being on hold, I was automatically transferred right back to the help desk where I had started 30 minutes prior again speaking with someone I couldn't even understand because of her broken English. I was so angry by then I was in tears. I called back and got a man and had to explain everything for the 6th time and got disconnected again!! By then I was so angry and frustrated and crying I just gave up trying to call them back. If this is what AT&T calls customer service, they are sadly mistaken. I have never been treated so poorly by a company whose advertisements say their service is so great and that they have exceptional coverage for their cell phones!!! I say wrong to that statement! So, I'm now past the time of return with my new provider and still looking at over $400 early termination fees for AT&T that I have told them I'm not paying. Of course, they don't care. They'll just turn me over to the collection agencies and destroy my perfect credit. I am at my wits' end and don't know where to turn from here.

Verizon works. My son switched and has had no problems but we have had to pay $155 to delete the contract. It should not be hard to make sure that your customers are happy. Their customer service at the Menifee, CA location leaves a lot to be desired! If the service was great I would not be there. As they say happy customers don't complain, unhappy ones always do. I am not calling or going in for my health and definitely not to see them..

My bill is $201.46. Is that $180 to you? No explanation, date changes, false charges and incompetent customer service. I don't want to continue service or go into detail unless someone contacts me from AT&T that can explain and clear up my account to what I agreed to. Until then, I'm searching for other phone services before the next bill does. Can't afford this for another 2 years. Car note and phone bill should not be the same price a month.

The next issue was that I received two separate bills stating two separate amounts for the installation and both were way above the $68 I was told! I was waiting for a corrected bill when my phone was disconnected. In 35 plus years, I never have had any utility company disconnect my service!!!! On my cell phone, I called them back and relented; I sent them a check for $218 vs the agreed upon $68 and had the service turned on. Today, I received my bill from AT&T and it is to the tune of $118.38 vs. just under $45 which was agreed upon. I attempted to call them back this evening and was too late. I will attempt to resolve this issue, but have little faith in what I will be told and most likely will disconnect the service and pay the financial penalty just for the peace of mind. CONSUMERS, LEARN FROM MY EXPERIENCE WITH AT&T/U-VERSE... CONSUMER BEWARE!!

I had to borrow a cell phone to make any outgoing calls, and missed any incoming calls completely for this time frame. When I called to ask them about their billing practices, I called 3 times, got 3 different associates, got 1 slightly different, 2 totally different answers to the same questions. Bottom line is, I do not owe them anything from the day I first asked them to end my account and transfer my number to another company. That day ended my service with AT&T, and any obligation for me to pay any further monthly bills. I was told the monthly billing cycle actually ended about a week AFTER the transfer, so they, in reality, owe me for that last week!

I have lost several hours of pay waiting for the technician to show up for their appointments and they don't. Worst thing is they are a communication company who is the worst at communicating to their customers. To date I still have no phone service and in the event of an emergency, I can't call 911 from my home. The cell service also is limited in my home and most calls are dropped. Important phone calls have to be made on land lines not associated with my AT&T service as it is unreliable.

Many parts of the California desert (where we spend a lot of time) have absolutely no coverage at all. I would go with ANY OTHER CARRIER before I went with AT&T again, knowing what I know now. Additionally, when you try to inquire about bundling devices together to get a better rate, they flat out lie to you, unless you really press them. I think this company is by far and away the most scandalous, deceitful and biggest rip off to consumers of any provider I have ever dealt with. I wish so much that I had gone with Verizon, nobody could possibly be as bad as AT&T.

I called back and finally got through to a person but she also said that the phone and model # were not a match and that I needed to talk to AT&T to get it straightened out and then call back I told her that I wanted to talk with a manager and she got one on the line again we went through the same issue about the phone # and model # not match she then put me on hold and when she came back on the line I was disconnected. I tried to call the Campbell store but got an automated system and there was no way to talk to a person. So I called back Asurion again and told them of the situation the last lady I talked with was very helpful and I was able to complete the process.

The issue is that it took me 1hr and 30mins of being given the run around and being told that Asurion and AT&T are 2 separate company’s and that Asurion does not have the info to file a claim. When I get car insurance they know the make and model of my car I am not asked to go back to the dealer to get the info. This is bad customer service and AT&T prides themselves as being different and customer friendly the problem is so one is just passing you on to someone else. Worst customer service ever. Also I don't believe that ASURION is not part of AT&T. If it really isn't part of AT&T then get a new carrier. The insurance carrier should have access to info thru AT&T when someone is filing a damage claim.

During the conversation I asked her several times if my bill will for sure only be $60 a month. She said yes, it's a promotion they are giving to keep customers and convert to UVerse. So I agreed and the next day a tech came out and hooked up the UVerse.

Now, a month later I'm being billed $86 a month. I called and after about 2 hours on the phone and being transferred to 5 different departments, a guy told me that there is no such offer and AT&T has never offered a plan for $60 a month. I told him I would fax over the letter and advertisement that I received in the mail that clearly states $60 a month, and he refused and said that he doesn't have a way to receive faxes or emails. I was transferred once again, and the next guy said that it turns out, I wasn't eligible for that plan. He said pretty much that there was nothing I could do because now I'm in a contract. Even though I was told in the conversation that it would be $60 a month.

I wish I could get a hold of that recorded call when I was agreeing to the contract. AT&T has to be the most dishonest company on the face of this planet. How can they legally lie to you, to get you to sign a contract and then charge you a totally different price??? And tell you there is nothing they can do?????

About a month ago, I received a letter saying I had a past due bill. After I had closed my account, I kept checking online to make sure I didn't owe them any more money. I called to talk to AT&T and was told they did not show the account had been closed and that I could have kept my Email address. The rep said she would take care of problem and told me I would receive a bill for a partial month, which would be less than $30.00. Today I received a bill for $104.14 so I called again and was told that they show the account was closed on April 19th, 2013 and were not sure why I was still being billed. I told her I would not pay for 3 months of service when the account was closed and that my next call would be to the Utility Commission. I was transferred to another department and was told the charges would be cancelled. It makes you wonder how many people would just go ahead and pay a bill they did not owe. Time will tell. Hopefully they will cancel the fraudulent charges now.

On Saturday I call AT&T again. They say they have no record of the order being placed. They will send me a new battery priority mail on Monday. I receive the battery today (August 20th), the phone still does not work. I call the lady at the Device Center. She tells me "sorry I thought you told me your phone does not power-up." You have to call the device warranty center. I call the warranty center. They try to diagnose my problem over the phone. I talk to the supervisor, he tells he is sorry, can have a replacement phone in the mail for me in 3-5 business day. What would you do if you were in my place? I have not had my phone for close to two weeks now.

Within a few days, I started receiving texts and emails that I was about to go over my data usage (I've had an unlimited data plan for years). I called AT&T and spent an hour on the line explaining the issue. I was told by the rep that my unlimited data plan was there and to ignore the messages. 30 minutes after hanging up the phone, my data plan was suspended. Another 2 hours on the phone lead to the rep telling me he had to open a ticket with another department to get my data plan working properly. He said it could take days to resolve so they were giving me a $250 credit (which I received confirmation for in email).

A few days later, the data was reactivated but I had not yet received any credit. I also noticed I was not receiving 4G speeds on my phone. I called the 800 again and was told another ticket would need to be opened to get the 4G service to work. 2 weeks later I receive no call and still did not have 4g speeds. Again, I called the 800 number and was disconnected after being on the line an hour. I tried to open a chat on the AT&T website, and immediately after typing out all the issues, I received the message "The agent has closed your chat." Livid at this point, I call the 800 number again and I am put on hold for 30 minutes.

While waiting on the line, I start up another chat and ask to speak to a manager. I finally get a manager on the chat service and explain everything that happened. First he tells me since I did not purchase the phone at AT&T they are unable to get the 4G service to work. None of the agents I previously spoke to had told me this, even the one who activated the new phone. Second, he tells me the credits that were previously promised to me in an email were not approved so I would not be receiving them. No where in the email does it state these needed to be approved and at no point did the rep who gave me these say he needed to wait for approval. It states the amount of the credits and that it will take 1-2 days to go into effect and 1-2 billing cycles to show up on the bill.

In summary:

- My data plan was wrongly suspended by AT&T. I was promised credits to my bill by one rep and told by a manager they would not be honored.

First, after a 15 minutes wait, a very heavy foreign accent operator answered and told me the details of the charge. This operator was good in reading the scripts but had no authority to fix anything. So I wanted to escalate it to his supervisor. And then my ENDLESS WAITING BEGAN. I waited for 45 minutes, then another foreign guy answered. It was echoing so badly plus his accent, I could not understand a thing. On top of that, we got disconnected. I have no results with these customer service guys - I want to cancel this AT&T Uverse service.

AT&T customer services should take some SERIOUS LESSONS from VERIZON CUSTOMER SERVICES. They are prompt, concerned and try to help you. Let alone they have English speaking people. I will CANCEL my Uverse and take my business where my time is taken with more respect. AT&T needs to improve their quality of customer services. Too bad.

I was told bill would be canceled because of no service. Got bill for the time frame when nothing worked. Contacted AT&T billing. Service person told me to ignore bill as it was auto-generated. Got letter indicating that I must pay bill and may go to collections. Attempted to contact AT&T at 800-288-2020. ALWAYS HAS 'HIGH VOLUMES OF CALLS', Automated attendant indicates that we can handle issue via Internet. Website indicates that all billing issues can NOT be handled via internet. Writing BBB to complain and Ohio PUCO.

I initially spoke with Anitra who advised the information had in fact been received on Wednesday August 7, 2013, the claim had been approved and "would now" be released. I immediately questioned why the claim was not released when it was approved and the answer received was "I am not sure; however this is being released now". Anitra advised me the phone would be shipped within 1-2 bds however I would have on Saturday. I immediately called back and spoke with another teammate Tyler, advising him that was scheduled to leave on business travel and was there any way I could receive the phone prior to Saturday August 10, 2013, Tyler assured me I would actually have the phone on Friday August 9, 2013 because the phone had already been mailed. Tyler stated I would receive and email with the shipping information therefore I could track with ease. I was elated, and thanked him for his assistance.

As of 12pm noon on Friday August 9, 2013 I had not received an email to advise of tracking status, therefore I inquired via the website. This too provided no information concerning the tracking information for the device. I called Asurion again and spoke with another teammate who advised Tyler was incorrect in what he advised me previously and due to the fact that the claim was released late Thursday evening I would not have the device until Saturday between 8am-5pm via FedEx delivery service. I accepted the answer and thanked her for her assistance. Saturday August 10, 2013, as of 10am EST I still had not received an email regarding the tracking status of the phone device therefore I called Asurion again and expressed the above listed information. I was advised per this interaction that the device had not shipped and I would not receive for another 1-2 bds, with no explanation.

I requested to speak to a supervisor or manager as this was unacceptable and I needed resolve immediately. I was connected with Tracey (not sure if correct name) who apologized profusely for the inconsistent misinformation I had been provided and advised me that the device was on back order. I advised not once in all the conversations held had anyone advised me the device was on backorder however just the opposite and assured me it was on the way. I expressed my extreme displeasure and questioned if the AT&T store would furbish me a phone to accommodate me as the client and the situation. Tracey advised she thought that would be the perfect solution and would call around to all retail stores in my area then return my call. I received a return call and to my dismay she advised the AT&T retail stores were unwilling to assist in this effort however one location did state I could come in, purchase a Go Phone for $14.99 however the activation would be free.

It was stated the retail locations are there to sell new lines of service only not accommodate these matters. Tracy then stated she would send me a $25.00 gift card which I would have in 7-10 bds to recoup the $15.00 being spent on the Go Phone. I again expressed my displeasure at the lack of attention my matter was receiving, the inconsistent messages I had received from Asurion with no ownership or accountability, and the lack of care and concern as a consumer from AT&T as clearly at this very moment I realized providing Quality Client First service was not in fact the mission however sales was the main goal. I advised Tracey as well I was to leave Monday for business travel and needed a phone badly. She offered to have the phone to onsite location where I would be, however due to corporate travel not yet being booked I did not have a location for her.

I advised I would simply leave for my conference on Tuesday August 13, 2014 therefore I would be home for the delivery of the device Monday. Well, today is Monday August 12, 2013 and to date I still have not received my email confirmation that the device was mailed, therefore yes I called Asurion Phone Claim Insurance Company yet again. I was advised that the device was not mailed, and though the account was documented from my conversation on Saturday August 10, 2013 it was on back order therefore would be yet another 3-5 bds before I would receive. I again requested to speak to a supervisor in regard to resolve. I spoke with Joanna who presented absolutely no resolve, however again apologized for the misinformation provided. I requested an address for the corporate office and I was advised I could actually speak to a teammate with the Office of the CEO for further resolve.

I was connected to Norman who reiterated all previous communications I had been advised and stated he wanted to connect me to AT&T directly to find out why the device was on backorder and expected timeframe it would be mailed. We connected to manager Shawn ** ID#**, who advised there was one communication AT&T received on August 1, 2013 stating there was a delay in shipment however that had now been resolved, therefore there should be no issue in my receipt of the cellular device. I questioned Shawn if AT&T would be willing to allow me to pick up a like device from the store as this issue has now been extended well beyond the timeframe I had been advised. Again I was told no, and that I would have to wait until I received via FedEx.

The call with AT&T then ended. After receiving this information Norman insinuated through his explanation that I appeared confused as to the facts of the situation and he wanted me to hear and understand that the device was on back order. I explained to Norman numerous times though my perception is he did not understand the overall issue. I made numerous phone calls to Asurion in regard to my claim and was repeatedly given false and inconsistent information to include management conversations. I questioned Norman what was Asurion willing to do to accommodate me for the inconvenience and misinformation as I now have to go on business travel without a device. Norman advised me I could go into any retail location and purchase the phone at retail value, and I would then be reimbursed. I cannot begin to express to you the level of anger I begin to feel at that very moment. This device retails at $600.00 further more. Am I truly supposed to believe I am going to receive "timely" reimbursement after what I have had to endure in simply trying to obtain a new replacement phone?

Why would a teammate working for the Office of the CEO offer such an asinine non-customer friendly resolution to such an issue? As a customer representative the teammate should offer resolutions that are going to truly resolve the client hardship, especially when the company is at fault. Switching my phone from Sprint to AT&T was the worst mistake I could have ever made. I can state if this happened to me while in a Sprint contract, I would have been offered a loaner phone as I was offered that previously as I was with Sprint for 10 years, and I can rest assured they would have offered me a device out of their store. Why... because is how a true Client First experience should be. I have requested the $199.00 deductible be waived as a courtesy based on what I have endured, I was advised "No". I have requested my current bill be reduced in some way as a courtesy, and I was again advised "No". What I have encountered with AT&T Wireless and the company in which they utilize for phone claims Asurion is horrible to say the least.

Only after talking to the disconnect office for the 3rd time was I able to find out what the problem was. Both depts are good at transferring your calls but numerous times they refused to give me an address to make a formal complaint. Also they don't or won't communicate with each other to settle the complaint. If you unbundle, they won't restore you back to where you were. They verbally tell you in sales that you will still be bundled and will save money, but for 2 months I haven't gotten regular bills. They should change their motto, "Think Possible", to "We promise you bad communication!"

I asked to speak to the manager but he won't honor the waive. He said that the agent didn't note on their record about the waived fee. I told him that the agent lied to me and he, as a manager, is backing up the lying agent. He said that he is honoring their policy about upgrade fee but I told him that he is not honoring the courtesy that was offered to me by the agent. The manager refused to honor the promise of waive fee. He told me that it's only a one time courtesy which nobody informed me. AT&T IS A LYING PHONE COMPANY!!!!

I didn't ask for an upgrade. I asked simply for at least the same phone I originally purchased which has the same features. And I also told them I'm not extending any contract for another two years when I have not been satisfied to this point with their lack of problem solving skills and customer service abilities and in turn they have basically told me there's nothing they can nor will do since I don't want to pay nor extend a contract at this point. Yet they still expect me to pay a bill for a phone that doesn't work.

Further supporting this is the hassle to get a hold of someone in billing who can help in actually looking at your bill and agreement, and get them to admit they made an error. When you ask a simple question of "why this would have occurred and why we have to call to get this correctly each time" they NEVER answer the question. They just say, "Oh I can fix that for you", but never can answer the real question of why we were overbilled in the first place. Because of the monthly re-occurrence of this issue, it makes no sense why this would happen and why we are required to continually have to call to get the correct monthly charge applied. We are close to changing back to Cox Communication, even if it is a little more money. Our time is worth more than spending hours on the phone to resolve billing issues. AT&T doing everything they can to rip people off through overbilling and hoping customers do not catch it.

I called back to AT&T and was given the run around (being put on hold and transferred numerous times for 2hrs and 20min), till I was told that the $449.00 was a non-refundable deposit. The customer service I received from AT&T Accounts Receivable Department representatives has be unsympathetic, harsh, and non-compliant with chain of command tactics. When I asked the AR Depart representative, who could I speak to that is next of chain of command, I was told my financial institution, and that AT&T WILL NOT REFUND MY MONEY! I contacted my financial institution, The Better Business Bureau, and now Consumer Affairs. I will continue to notify the public of this companies fraudulent behavior, bullying tactics, and unmoral and unethical behavior!!! AT&T has stolen my money and refuses to pay it back. I will not stop until I am whole!!! I am about to contact my local news stations!!! I am a single mother who is in school. My son and I live off of my 1 income and this has ruined my budget and has caused me a great deal of stress and anxiety.

This has happened to me over and over again. I am being robbed. And I'm sure I am not the only one, thousands of us are probably being charged data overage and not able to use what we pay for. I complained to the BBB and my complaint was not answered in a satisfactory manner. After my conversations with the representatives from the "Office of President of AT&T" my impression was if I don't like it go somewhere else. Well, they know I can't, I have no other option at this time but to use AT&T. Their revenue last year was $127 BILLION - THIEVES! I do not recommend AT&T to anyone unless you like giving your money away and being taken advantage of.

Well, after some discussion, I realized that upgrading to the iPhone 5 would mean that neither of us would be eligible for another upgrade for 18 months, meaning that if Apple introduced a new iPhone, we'd have to pay the full price for. So I decided against the purchase. I apologized to Christa for taking up her time. She told me "Okay, no problem," and I walked out of the store. A couple of hours later (as my wife and I were leaving a movie) I noticed my phone was DEAD. That's right, my phone had NO SERVICE. My wife asked me what was wrong with my phone, so I fessed up and told her I tried to buy her a gift for her upcoming birthday and (after giving the sales rep my account information) decided against the purchase.

We quickly realized the phone had been turned off out of spite because I backed out of the sales deal. We got an AT&T rep on the phone, who told us we had to file a "Buyer's Remorse" form. I told her I needed the phone turned back on immediately and didn't have time to fill out forms. We drove to the AT&T store, confronted store manager Antonio and Christa herself, who immediately began insulting us and accusing me of walking out in the middle of a transaction. Mind you, Christa told me that no phone service would change - nothing would happen to our service - until after my wife opened her gift and called AT&T to activate her phone.

Christa screamed at my wife, telling her she should have been in the store when the transaction was made so she could decide for herself if she wanted the phone. The store quickly cleared of customers as Christa (the sales rep) raised her high, squeaky voice. Antonio (the manager) made a feeble attempt to smooth things over by telling us that the service was cut off because I had walked out in the middle of the deal (this was obvious BS). My wife and I were on the phone with AT&T for about an hour as the rep on the phone tried to sort out this mess. The national rep ended up apologizing when she realized no sale of a phone had been made and that my phone service should not have been suspended.

The phone service eventually got turned back on but the national rep told my wife we'd be charged a $36 upgrade on our bill and gave us a number to call to have the fee removed (after the bill comes). I realized when my phone was suspended that my only mistake had been to walk into an AT&T store. We will never, ever, ever, go into an AT&T store on this or any other planet. When our contract is over, we will do our research to find out which (if any) of the other companies (Verizon, Sprint, etc.) has a reputable sales staff to help us make our purchases and upgrades.

Then, this gets even better....... My mother-in-law, in a rest home, needs service and the only service they can choose is--- you guessed it ---AT&T. So I order service for her, and for 4 months the bill continuously comes to me in the wrong name. I write them letters but they don't correct the billing. Still I pay each month. Then, finally, fed up I just discontinue the service with them. Call them and they still bring up the same old wrong account, which has been paid, but is now in dispute according to their "pristine" records. GRRRRRR.

Why did att lie to me about this why? I longer longer have service with them. Also the ** lady - I had just pd my bill that morning - she told me she was returning my funds back to my card at the bank, which she did. Now a .t .t. wants me to pd them back. No way, I had no services. They can forget this ever. I have been lie to, chg for service at times that was not rented, because no signals, only when we dr 17 miles to use them and our laptop. I can tell you more if you like. a.t.t. is a joke, believe me we found them out the hard way. Ok thank you.

I then called at 6:45 am the next morning to be asked all the same questions and I'm told that there would be a serviceman out there between 8am and 8pm today (Friday). Oh, and please keep the line open that I was calling on (cell phone) as they would be calling before showing up. EXCUSE ME, I'm tied up again from 8 to 8 and then I can't even use my cell phone? What the FRACK!!! At approximately 8:45 am, I hear someone outside. Then an AT&T man rings my bell and says everything is fixed as it was a cut line outside. OUTSIDE - NOT INSIDE - no reason to be home, cancel plans, don't go to the gym, etc. Oh, and then he tells me that only he could have fixed this as the serviceman who was out in the street yesterday fixing someone else’s problem was not trained to fix this "cut" wire.

Oh goodie, it took all of three minutes to fix this cut wire by this "trained serviceman." Key word here was cut - cut by who??? Then later when I called AT&T to complain, all they can do for me is a $15 credit. They then transferred me to a department to have phone made separate so it won't go down when TV/Internet does. I went through the whole problem with the lady and asked if it will cost me to have it changed back to a regular landline when she said, "Oh, you have the wrong department." I finally just told her I was hanging up that I'd had enough of AT&T for now.

I shipped back all the equipment and I told him (AT&T representative) if I don't want this service, I will send it back. He didn't say that I have to pay the installation fee (activation fee) or whatever fee that is... and I have an issue on my phone line. And somehow, she asked me about my internet services and I told her I sent it back because I received an email for over $200 bill. She tried to make up with all the reward but I don't want it. If I knew in the first place that I have to pay the $49 for activation fee no matter what, then I do not want this service whatsoever. I don't want to pay a penny on this situation. She forwarded me to a different station. I spoke to her in over an hour, and then another representative does not even want to work with me whatsoever, because when they finished installation, I have to pay the fee. And AT&T sent me an email when I got the service but I checked all my email. I have several mails from AT&T but not that. I need to know, what should I do?

Finally I told them if I was overbilled one more time; I had my bill certified, I was going to cancel my contract without being penalized. It was agreed too. Sure enough, my $129.00 bill came in at $244.00. I was at the office, turned in my phone and severed all ties with AT&T. Now I review my credit report because they have put a $1,050 collection against me, even if they were to charge me the bill $244 + $350 termination fee that is only $599!!! Even in collections they are overbilling me. Get it together AT&T!!!

A "supervisor" by the name of Tywanna ** came on the line. After explaining my situation, she told me there was nothing she would do to restore my service until I made payment. With having no cards, unable to drive, having been bedridden for almost two full months, I was advising this TYWANNA ** that my line was out of contract and I would be cancelling lines if this is the customer service I was to receive at an awful time. Tywanna stated she could cancel the line for me if that's what I wanted. So AT&T reps are not trained on retaining customers? I simply can't jump in the car and drive there nor process payment due to not having any new cards yet. And this is the customer service I get? I will be cancelling service and my son will be sending this out in the FRONTIER Communications newsletter.

I have talked with someone from AT&T and I told that person I couldn't pay $8,000. That's why I'm over in Afghanistan working to play catch up on my bills, not to create a new bill. I have asked numerous of times if they could put me on a payment plan. They told me no, I would have to pay the $8,000. Oh, on top of that, they are still charging me like I still use the cell phone like it’s a monthly billing cycle. Someone please help me or I will take this and go national to the news and tell how AT&T doesn't help their customers out. I have been with AT&T for almost 2 years now.

We first contacted AT&T in March and filed a dispute. We were told we would be contacted soon. Since then, we have contacted them four more times, and they agreed they do not have the 11 lines. We are not getting anywhere. The most amazing part is THEY ARE STILL BILLING US FOR THOSE LINES!!! We have contacted the Attorney General in our area, but feel the need to be more proactive. Please advise. We do not have a no class action suit contract as we have had these same lines for decades. Thank you.

I did not want to sign up for that kind of a rate so they assured me it would be much lower, even lower than what we had been paying for prior to this huge bill. I said, "How much?" They gave me a quote of $214.68. I said, "What about the taxes? That is always a killer." And AT&T said that with the taxes, the service should not be more than $226.48. "I don't want to okay this on the phone and then you change the rate on me as you have done in the past. I want it in writing," So they put it in writing and gave me a confirmation code too.

I also checked on renewal and they said, "You have to call and cancel in Feb of 2014 or they automatically renew." So I put a note on the contract they sent me. The first month's bill was higher but they said they would adjust; the next month's bill was higher yet, but we paid it. I was not in a fighting mood. Then the next month bill came and now it is more than $50 over. So now we call again and and after several hours of transfers and them hanging up on you, we finally reached a customer service person who said no such contract, they don't put quotes in writing, and the bill is what it is. Tough luck.

I hate AT&T and it's no wonder they don't have offices with this kind of customer service. This needs to be stopped. This is our business and we need the phone line to work. They hold the power and they know it and that is why they don't care.

This is not the first time I have had problems with U-verse. The problems started the first time I had my service transferred to a new residence a year ago. It has been a nightmare ever since. Instead of a simple transfer, they totally closed my account and I had to reapply with credit check and all. This subsequently put me to the back of the installation waiting queue. I was without surviving for a week and a half. I got an apology and promised credits that I never received. This last incident was the last straw. I called to cancel my service. Now, they want to hit me with contract cancellation fees and threats of collection agencies and damage to my credit. Why should I suffer because I refuse to tolerate bad customer service?

On contacting AT&T customer service, I was told this was their new policy. Too bad, pound salt and I was refused any further resolution. I missed AT&T's semi-secret announcement of their unilateral decision to impose new terms and conditions on my cell phone agreement. This change in policy seems unfair in that creating the contract required a meeting and mutual understanding between AT&T and myself and this modification to the agreement is made solely by and to the sole benefit of AT&T. When I signed up for the unlimited service, AT&T never disclosed the intent to purposefully throttle or limit my data connection in any way.

Now, customer service (AT&T) is misrepresenting legal-ezee buried in their boiler plate about no guarantee in data speed. I do not believe this clause was ever intended to be used as a tool for punishment to control my guarantee of unlimited data use, rather as reasonable protection for AT&T, in the unlikely event of circumstance beyond their control. The network traffic is directly and only in their control, and AT&T's new policy is in complete contrast to the common understanding for the English word "unlimited."

Also, the new 3 gig cap only equals the average data plan and is less than the 4 gig plan on one of my other iPhone. How can my unlimited plan be more restrictive than my limited plan? Unlimited now means 3 gig to AT&T, something impossible for a reasonable person to comprehend. This modified policy is unfair and singles out only the customers with old unlimited data plans. The new policy is an attempt by AT&T to reduce the value of the plan agreed to previously with AT&T. And this modification to the agreed plan is one-sided and only benefits AT&T and is clearly leverage to force customers out of existing agreements and into more lucrative plans for AT&T. The only resolution offered by AT&T was to threaten to limit my unlimited data agreement, or for me to enter into a new more expensive limited data plan.

All of the options and conclusions offered by AT&T are unreasonable in this regard and place the customer at great disadvantage in light of the clarity of the previous agreement for "unlimited" service. As of now, AT&T has only threatened to limit my service. However, this action by AT&T has prompted me to begin preparation for possible future action in the event it seems prudent at the time.

Right now, I am ready to pay my bill, but the old bill is still sitting there and I can't pay because it still demands and says that I am past due, which I am not. Their online system will not let me pay anything other than the amount that they have posted, which means they will cut my service and charge me the reconnection fee. I don't understand why something isn't being done about this "MONEY HOG". This is not fair to the American consumer, that one person/persons try to steal money from its citizens that way.

An angry phone call (from a friend's phone) got my service turned back on. I paid the correct $35 owed to bring me to balance 0. I waited for my first real, hopefully correct, bill. Nope, $162 including $50 restoration charge for turning my service back on that shouldn't have been shut off in the first place, and other payment fees?! The scary part was that the girl from AT&T customer service was a little too quick to dismiss the charges and take them off my bill. Thanks, but that leads me to believe that AT&T is just adding charges to people's bills for no reason other than they're just taking advantage of people. If something is really owed, you should have to go through more to get it taken off right? Otherwise, why just take it off so quickly unless it shouldn't have been there in the first place and you're just trying to see if you can get away with it.

After reading the numerous consumer reports about this issue and seeing that MANY had the same issue as me, I'd say AT&T has some explaining to do.