AT&T Wireless Reviews

Steer clear of AT&T. After two years of service with them, I cancelled my contract. All charges were paid and I was left with a zero balance. Yet, AT&T fails to unlock my iPhone. Do no business with this company!! You will regret it!!

I was intrigued when AT&T got together with DirecTV and was offering a $10 discount to combine the bills onto one. I signed up in October 2015. January 2016 rolls around and my bills are not on the same bill yet. I call AT&T to be told they can't help me and send me to DirecTV who tells me that sometimes it just takes time and should happen soon but they couldn't tell me anything else. February 2016 still no change so again I call in directly to DirecTV this time. They proceed to tell me they can not help me and direct me back to AT&T.

I have had minor issues with AT&T in the past, but you deal with it and move on. I have NEVER in 20+ years had such problems as the last few months. They have more problems than I could begin to address here. A few include the worst telephone service I have ever experienced, workers that don't speak or understand English very well, over-billing and lack of ability to resolve it. In the past 4 months I have spent more than 5 hours on the phone trying to resolve issues. Today alone it was almost an hour and 8 representatives and the cancellation billing issue is still not resolved. I have had it. They kept transferring me to "someone who could help me" Ha Ha...

Representatives in Willow Grove, PA sold me insurance on my phone telling me that if anything happened to the phone, similar to the coverage Sprint offers, the phone would be replaced. THEY DID NOT TELL ME THERE WOULD BE A $200 DEDUCTIBLE! I have been paying $8 each month to cover accidents or theft. Instead I encounter a mechanical issue, the battery continuously disconnects and resets the phone, one month after the manufacturer’s warranty. When I went to the store, they had me wait twenty-five minutes for a representative just to tell me to call Asurion. The Asurion representative told me my product is a Tier D, which means $199 deductible. (Seven months that I paid this year for insurance and $23 each for the phone, I have already paid close to $300 for the phone.)

I cancelled my account in 2009. At that time I returned my equipment at the local UPS store and never heard anything again. Then in 2015, I bought a car and when they ran my credit score an AT&T unpaid bill came up. They had filed against my credit in 2013. I called AT&T and they said I had not returned the equipment. Since it has been so many years UPS has not gotten rid of their information and I have gotten rid of mine. AT&T will not budge or even talk about making a bill resolution. I even agreed to pay half the bill, just to get it off my credit.

AT&T has got to be the most useless company ever. I moved from Sprint to AT&T 4 months ago and still trying to resolve how my credit of $500 per line is going to be credited. I have called them every time a bill has come out and each time I have received a different answer. When I ordered the phones it was "you will not have to pay a bill until your credit is used up", then it was "oh it will show up on the next bill", then it was "90 days and don't need to pay." I then got an email in Feb saying that my service is going to be turned off so I called again and was told "oh it takes 90 day." Next I called and they said since my bill was behind that I didn't qualify now, I explained that every time I called I also offered to pay the bill but was instructed not to because the credit will be applied.

I have been a customer for AT&T for over 20 years and never even attempted to switch until now. I called just to get my directv and wireless bill bundled. Had no idea I would have to talk to 3 different representatives and be on the line for over an hour to get it done. Are you kidding me? How do they stay in business? Should not have been that difficult, not worth saving a few bucks for the aggravation I went through. The second rep even told me I don't have an account with directv. Guess she was calling me a liar. Finally the last rep I talked to was able to help. Why did they not forward me straight to him?

In August 2014, an AT&T sales representative called me and offered me a new cell phone plan that would give me unlimited data usage. She stated that cell phone plan rates would increase. However, I would have unlimited data usage. Well, I soon discovered that this AT&T sales representative, upgraded my cell phone plan to a fraudulent plan that didn't exist. I then called AT&T and spoke with a representative and discussed my dispute in detail. He issued a $25 credit to the account and advised me that he would be escalating my dispute regarding the excessive data overage charges on my account. Well, of course, the representative didn't escalate my concerns because my bill was still showing that I owed over $400. As a result, I called AT&T on January 27, 2016, and spoke with Paula **, who then transferred me to Zachery.

This company is nothing but a scam. I was told by the salesperson when I signed up for AT&T Wireless that you receive roll over data each month, not once was I told it expires after 30-days. I tried to call AT&T and was only offered to pay more money for more data!!! So I filed a BBB complaint and spoke to a Melissa who is the most inconsiderate, rude individual I have ever experienced. She was not willing to do anything to satisfy the situation. I will never use this company again and recommend all BUYERS BEWARE!!! I am making it my personal job to ensure no other customer is scammed like I was into a contract and mislead by false advertising and sales!

The customer service could not understand the English language, could not input my data correctly, and was obviously in a room with 100 other reps, since the background noise was extremely loud! Up charge, constantly up-selling and could care less about fixing issues, only out to make $$$$. AVOID AT&T. THIS IS NOT THE COMPANY IT USED TO BE. Wish I was back at Verizon.

I purchased 2 new cell phones and the reps in stores are not 100% truthful regarding FREE tablets with the purchase of a new phone. They are not FREE and there is a 2 year contract that comes along with it that they don't tell you about verbally. Did I sign a register receipt about a mile long with fine print? Well I guess so. I was told to sign for the new phones that were being purchased and I didn't read the fine print so shame on me! But the rep wins since they made a false sale! I can't wait for my contract to be up so I can go to a better wireless company!

Switched an AT&T Lan Line to Charter Communications on March 4. Number was ported to Charter. My kids try to call the house with their AT&T IPhone 6 and get message, "The number ** has been disconnected. The new number is **." Call AT&T on March 8 and they say the order to port the number to Charter was completed but system error occurred. I was then transferred to AT&T sales and told to have Charter make sure the number was ported. Called AT&T Mobile on March 8 to report that I had 2 phones both IPhone 6 and they couldn't call the number but my IPhone 4 could call the number. Given a number 1-888-898-7685 to talk to Port Activity Center which did send me back to the regular AT&T 800 number. Went to store to have the problem fixed on March 14. They had me call the 1-800 number because they can't do anything at the store.

I have been with AT&T for over 30 years. One of the alarm lines got disconnected in Nov 2015 due to change of credit card number as a result of ID theft. This begins my nightmare with AT&T. After reconnecting it for a month and a 1/2, I got disconnected again. I called back to discover that the "new " bill was not paid. I told them I JUST GOT it a couple of days ago. They apologized, agreed to waive the early termination fees and ordered the line back. The new order confirmation was sent out twice but never processed. I never hear from AT&T.

I have had DirecTV for almost 20 years. In response to weekly invitations I went to the local AT&T store on March 19 to buy a cell phone and add AT&T wireless service. I also offered to change my internet and landline phone to AT&T Uverse service. This would have been a total AT&T package deal with automatic monthly debits to a credit card which I have been using with DirecTV for several years. A great deal for AT&T and hopefully an easy transaction. After 4 1/2 hours of total incompetence the staff and management were unable to manage the transaction. For some reason, they could not put it together. I wasted the afternoon and walked out greatly disappointed with the service but confident that AT&T really is a mess.

Someone was able to go into a Best Buy 7 states over and a line to my AT&T Mobile account. Once I figured it out the line was suspended. AT&T will take no action against Best Buy or the store rep that is most likely in on it. I had to go into a store to get my service turned back on and it took 4 hours for them to do. During the 4 hours I had to listen to endless attempts to upsell me and how this was somehow my fault that they got hacked (basically social engineering). Then they screwed it all up and I have been on the phone for just shy of 2 hours with customer retention because I decided to cancel my 4 lines after 12 years.

A customer representative got the SIM card stuck inside my phone. He took my phone apart with a knife and paper clips to take the SIM card out. It didn't work, and he asked me if I could leave my phone and come back later because he didn't have time to fix it. I took the phone with me, and then called the customer service phone number. The customer service representative told me to go to the Apple store to fix my phone, and I would have to pay for the charges. I live in a small town, and the nearest Apple store is about an hour away. I'm switching back to Verizon because at least they don't break phones and refuse to fix them.

On 12/22/15 I called AT&T to cancel my service and to unlock my phone as I was moving to another company dissatisfied over their lack of coverage and added costs to improve their services. I started by first canceling the AT&T U-verse, internet service and lastly on 12/22 their mobile package. When I called to cancel not once did they asked if I wanted to change the package, they simply allowed me to believe that my wishes had been met. In January 6 I paid the $119.62 and thought that was my last bill. When I receive an email reminding me to pay the next bill of $164.44, I tried to enter into the account via internet and it did not allow me. I called and advised that I did not understand about the bill as I had cancelled the service.

I switched my service in Dec 2015 and went with Verizon. I dropped AT&T account. This morning I got a bill via email saying I owed 227.00 for an iPad that was attached to my phone bill for an extra 10.00 a month. I phoned and spoke to 4 different people. All different stories. They are saying WE forgot to cancel this iPad add-on. It was part of my account on my phone bill. Billed and paid every month included on my phone bill. WE never got a bill for it since we paid our final bill in Dec. I told them I was not responsible for THEIR mistake, if that was the way it was suppose to be handled.

After reluctantly signing up with AT&T Wireless almost 2 yrs ago for my son to have service, my son fraudulently used my account to purchase one of their phones. He promised he was going to pay the bills which he did until he didn't. I contacted AT&T and had his number shut off and blocked and was told by AT&T that they informed fraud division. This was all done in Dec. of 2015. I even did the buyback program and they bought the phone back saying that all was done now. Then in January I closed out my number and left AT&T for good with them saying at retention dept. that all is done.

I had a tablet that was attached with a second number to my phone. I have called AT&T twice about cancelling the number associated with the tablet, and both times have waited more than 30 minutes on hold, been transferred multiple times between agents, and BOTH TIMES they cancelled my phone line instead of the one to the tablet, which occasions a visit to the store, where in two trips I have also not managed to simply get them to shut off the correct line. It is a complete and utter joke to call what they do "customer service." Run, run like Hades, to some other provider.

Made split payment arrangements, first one in the amount of 56.86 for the date of March 11, 2016 and the second payment in the amount of $150.00 for the date of March 25th, 2016. With working 2 jobs Mon-Fri I completely forgot to pay the 1st 56.86 on March 11th but remembered and paid it on March 14th. Today March 16th AT&T disconnected my services. When I called to see why they told me because I didn't pay the 56.86 on March 11th so the whole arrangement became null and void. Even though I paid the $56.86 it didn't matter. I had been a customer of AT&T for a number of years but after this... no more. If you're willing to lose a customer over something like this then clearly your customers don't matter. I cancelled both lines that I had with them and then also cancelled my U-verse and told them to just send me the final bill.

I am AT&T long time customer. When open with account with AT&T giving one price then go to high price bill sending. But, my friends also told me Home and Cell with AT&T bills comes too high simply make numbers. Customers didn't understand with AT&T OR AT&T Service didn't understand with Customers, but getting bill number prices like this - $268, $498, $694, $904, $1,059, then Now $2340. Customer can't pay this kind of bills. So many times talk to Service Department and any service suspend or cancelled again bill send too high. This is my AT&T service responsibility with customer. Thank You.

I had T-Mobile wifi calling for $40/month. AT&T said they could match it using my iPhone 5C. It worked fine with T-Mobile, but the cell towers around my home are only AT&T towers, so I figured I would switch. After calling AT&T as a brand new customer, I was put on hold for 10 minutes and then it disconnected. Finally getting through to someone, the lady said it was no problem $40/month wifi calling with iPhone 5C. I wait & wait (over a week) for the SIM card that was supposed to be overnight delivery, and finally call back. They didn't send the SIM card because "they needed my passcode" to change over my existing T-Mobile number. Do you think they could have called me to tell me this? NO. I had to call them because the SIM never came.

I have no hope of resolving the bureaucracy that is AT&T. So, I'm complaining here. A year ago I moved from AT&T to Verizon. Wife's tablet somehow didn't move and they continued to bill me. I got it straightened out, and I actually resolved the billing issue on the phone with AT&T. Apparently, they have changed their mind. No one notified me that the dispute hasn't been resolved and they continue to bill me more and more. It has now climbed from $180 to $280. Based on principle, I won't pay. The morale of the story is don't buy from AT&T... ever. They aren't trustworthy. I put them in the Donald Trump camp.

I change to this company after having 5 years with Verizon. My bill always has been more than what I agreed to pay. My bill was always $800 dollars every month and I was supposed to pay $145. This company needs to be sued. OMG.

Tried to set up TV and Internet package. Technician didn't arrive for installation. Had paid deposit of $250, no record at AT&T of deposit. Rebooked. Technician arrived, same not suitable - needed to change package, Tried to change package, 3 hours on phone again. Want additional $450 deposit. Fed up, now trying to cancel order and get back deposit.

AT&T called last October to review my business accounts and lower my rate. I agreed to the changes, the following month I received my bill and it was $50 higher. I called and they agreed they made a mistake and would refund my account but it would take 3 months to correct THEIR mistake. It is now March and once again my bill has not been changed. I have not received credit and this is the 3rd month that I have called concerning my bill. Last month I called and I was on hold off and on for 1 hour (I refused to leave the line). By the time I spoke with someone in charge they told me they could not talk with anyone longer the 90 minutes so I would have to call back!!! We have no options but AT&T in the area where we have our business. I feel so sorry for their employees. They must hate their job. As of now I have been on hold for 40 minutes (the message did say there was a 4 minute wait time).

I am AT&T customers for past over than 2 years but it is worse than T-Mobile and even Sprint. I am a truck driver. This is worse service. I have unlimited data, paying 350 and a DirecTV, it does not work in Ontario, California even in 4g LTE. What the **...

I've been with AT&T for about 3 months and my experience has been HORRIBLE!!!! On 5 FEB 16 I made a payment to reconnect my services and set up a payment arrangement for 15 Feb to pay Feb. I also asked the rep to remove auto pay from my account because for some strange reason my account kept getting put on auto pay after I told the reps not to do it. The rep confirmed THREE times that my payment arrangement was set for the 15th and that I wasn't enrolled in auto pay anymore. On 9 Feb 15 AT&T took out an additional payment which caused my banking account to overdraft. I called back in, explained the situation and the rep ensured me that he reversed the 9 Feb payment back in my account. I called back on the 11th to see how long the payment would take to be put back in my account and he told me it wasn't reversed and that he would reverse it for me.

Since day 1 I have had trouble with service. When I signed up, my home address was looked up and I was reassured I was in a 4G LTE area. After going through 2 phones in two months, I was finally told my address (that is the same exact address given from the first day) is in limited service. After being on hold and being transferred for an hour and a half on the phone - I got transferred to 611 and was asked to completely start over. I then went to chat. Do yourself a favor and stay FAR, FAR AWAY.

A collection from Southwest Credit Union for $31 regarding my AT&T bill in my credit report. After discussing with AT&T manager I came to know that this bill was outstanding from Dec 12, 2014. But regarding this amount $30.70 (not sure exactly what is that cents. it's around .70) I called AT&T several times from Nov 2014 to June 2015 and I informed them that I never used AT&T services in month of Nov & Dec 2014.I transferred my Mobile account from T-Mobile to AT&T but it never transferred to AT&T till Jan 2015. So without usage of AT&T services they charged me around $120. I called AT&T several times (more than 20 times) and discussed about this amount. Finally one of AT&T manager, she waived of $30.70 and asked me to pay the remaining amount. So I paid the remaining due amount. I thought I was paid all the amount as she waived of $30.70. I never heard anything from AT&T regarding this $30.70 (by email/by post/by phone).

Their 10 cent/min. plan has NO ANNUAL CONTRACT and NO RATE PLAN CHARGE. Plus balances are rolled over. That sounds great BUT you HAVE to use your balances every year. If you don't those balances just go to AT&T. If you cancel your phone service AT&T keeps all of your money. In my case, I gave them $100.00 so that I could have an emergency phone number. That account required a $100.00 balance. That was good for one year. At the end of the year I made sure I still had a $100.00 balance. Being short by $17.00 I then added $20.00 to meet their requirement balance.

We moved from one apartment to another apartment in January. They are less than 5 miles away from each other. I had my DirecTV account cancelled since we couldn't get the service because of a tree. I kept the internet though. I am still being billed for our DirecTV service that we haven't had since December. They claim they have issued credits, but this morning, my internet service was off. They said there was a balance from DirecTV for $152.45 remaining and that they couldn't help me with my AT&T service without me first paying the past due bill. I had paid the final bill to DirecTV for $73.47, so how did I have a new amount to pay.

According to my most recent credit report I was sent to collection by AT&T Mobility for an account ** that I never opened. Now I already called AT&T Fraud Department and the lady who helped me wasn't so helpful at all. Therefore I decided to resolve this matter asap so I went to the closest AT&T store to ask for a copy of the contract and I was denied a copy because according to the rep he didn't have access to it. So he directed me to call the fraud department but I couldn't resolve anything as of yet. I don't know what else to do in order to fix this matter. I know you guys might not be able to help me with this but just want to complain about AT&T opening fraudulent accounts! Thank you.

I assumed that when I signed up for Autopay with AT&T internet service that they would pay my bill. Nope, they skipped a payment, doubled up on the next payment and added a $9.00 (lol). I guess I misunderstood what "taking care of the customer" meant! They did refund my $9.00 after a call to New Delhi.

I have been trying for weeks to get AT&T to unlock my phone. I have been with another carrier now for a few weeks. I had to buy a lesser quality phone because of this. They keep promising to unlock my phone and they never do. They are rude and liars.

AT&T has screwed our business TWICE now. Terrible tech service and even after having a free service ticket for TS360 (their better techs) due to them creating the problem, they charged us and then shut off the account. After getting it turned back on, we have issues AGAIN, that they screw up while TRYING to assist. Now, we have no outgoing e-mail through outlook, to their server. At this point, it seems like they are trying to screw things up in order to charge customers for tech services. I HIGHLY RECOMMEND GOING WITH ANOTHER COMPANY.

I attempted to switch cell companies from Sprint to AT&T. Due to my concerns about whether AT&T's cellular service at my home would be reliable and without signal issues, I was told that if I was not satisfied with AT&T, I could cancel my new service and return my phone within 14 days for a full refund. So in good faith I gave them a try. I returned to the store within 3 hours because the call quality was horrible. Dropouts, delayed voice, echo, and only 2 bars inside or out. I was told that I would be credited the cost paid, but I would be charged a restocking fee of $35.00.

@4 months ago I called AT&T and adjusted my long distance service. My U-verse and AT&T phone bills are being paid automatically with my charge account. After my call I began receiving bills for my past phone number which I have not had for 18 months. I have made at least 12 calls during this time and have spoken to numerous people. No one has resolved this. One person said he could not find the account and just not to pay it. Another told me to pay the bill and future billing would stop (even though I do not owe this bill). I have asked to have my billing and payment account for the past 18 months be sent to me and I would figure it out and they won't do this. I have asked to speak to a supervisor but was told I can't. My account has been turned over to a collection agency. Who can I contact to get this resolved?

I called to get options on a Carnival Cruise cellular package with AT&T and the sales rep misinformed me on my plan. She neglected to tell me that I could only use my phone on land of only two of my stops. I used my phone on the ship and on every stop! I called AT&T after day one of my cruise while on the ship to assure that I was not incurring any charges and he told me no I was fine and nothing was on my account. I continued on freely using my phone taking calls and racking up charges!

About a month ago, I had heard an advertisement from AT&T about unlimited data plan if we had DIRECTV and AT&T in which I did. I called in and they went over the plan with me in great detail, leaving out, of course, that they were going to combine my phone bill with my DIRECTV bill and that the unlimited data did not include the hotspot on my phone; the only reason why I would need the extra data, as I live in an area where internet is very slow. After I got off the phone, it came to my attention that my hotspot had disappeared, so I called AT&T and the new salesperson explained to me that the hotspot was not included. I was furious, as that was not what I was sold on. I insisted they put everything back the way it was and they then told me they couldn't do that. They managed to put my data back on but all of my history of payments and everything else that I had for the past ten years was totally wiped out.

Spoke to two AT&T representatives (Robert & Marcia), whose only job it seems is to not listen to what the consumer is saying and to argue the non-arguable. Perhaps training should be made available to them on listening, rather than talking over the customer.

In August 2015 I signed up with AT&T and their Uverse plan to get internet service. They offered me a rate of $36 something a month to get their turbo internet plan (25 Mbps) if I bundled with DirecTV. What I did. I also paid a deposit of $100 to AT&T before I could sign up for their service. However, I was told that my deposit will be used to cover my first 3 months of service.

I called AT&T customer service with a complaint. During the call, I spoke to a customer service rep who was rude and I asked to speak with her supervisor. That person was rude too. Since I was complaining about being treated rudely and bad service to begin with, I asked to speak with the next person up the chain and was told that was a Level 3 Manager. The supervisor promised I'd get a call back with 72 hours. That was a month ago.

AT&T is absolutely hands down the worst company to get service through. I have a landline and slow internet with them. They mess my bill up every single month. I have to call, sit on hold only to be transferred back and forth between departments for assistance. Every single month they apply credits to my bill instead of getting the bill right in the first place. They are fully aware that I need the internet for business but now they are turning my service off after being only 6 days past due. I pay them in full every single month. But now in retaliation they are turning my service off and making me pay 30 dollar restoral fees. They lie and say the customer comes first but that's bull.

I travel quite a bit for work. I also only use my phone for phone calls and text. I called AT&T to get the phone unlocked as they have been charging me a huge amount of money to make phone calls in other countries. They told me they would send me the instructions and I could "do it myself". The instructions came. They said, "Back up your phone, Erase your phone, Restore your phone." That is it. No instruction. "Back up your phone, Erase your phone, Restore your phone." Okay... I admit, I do not use social media of any kind and I use my phone... as a PHONE. I have no idea how to do any of that.

I was extremely displeased with AT&T. My son's phones screen went blank so we went into the local AT&T store to find out what we could do. After the representative looked at the phone she said it would be covered under the manufacturer warranty and gave us a phone number to call. We called the number when we were in the store. Their representative did some tests on my son's phone and agreed it was a manufacturer defect and told us they would be sending us a replacement phone and to send the damaged phone back within 10 days. At no time were we told that they might find that it might not be a manufacturer defect. So we did what they said.

I was paying too much money for AT&T U-verse and Internet service through AT&T. Upon renewal period for my account, I selected to terminate my account completely. The AT&T representative promised me an internet and DirecTV bundle that met my budget. After receiving my full first bill (approx. 3 months later after the prorated amounts were applied to the two previous bills), my monthly charges were $30 more than what was quoted. They also signed me up for a 24-month term agreement with DirecTV. After several conversations with reps and Supervisor Bryan, I can get out of the agreements and still paying $10/month more than what I was quoted. From all the frustration and dishonesty, I will NEVER do business with AT&T again.

When we upgraded our phones, AT&T apparently defaults to including insurance as well as their Mobile Protection Plan -- a $10 additional charge. This happened to 6 of my 11 devices, for a total of an additional $60 a month. When I called to dispute this, I was told that I signed the contracts -- which I don't dispute, but felt that since it was a default that was not discussed at the time of signature that AT&T should provide some compensation.

Fall 2015 my phone turned off and didn't turn back on. I went into AT&T and asked them what I could do. I'm not the most tech savvy and the employee quickly began bringing out the new 6's and telling me about the payment plans so it would "cheaper" in the long run to stay in contract and make payments, instead of paying for the phone in full and staying out of contract. Well later another employee came and asked if the employee had tried to "reset" the phone. Lo and behold, my 5s turned back on but I had already signed the contract for the new phone. I decided not to press the issue, but I know I could have and that employee would've been in a lot of trouble.

I simply wanted to move over to Verizon to join another contract for a discount and because I decided to use my existing (new phone) when the sim was pulled and the new Verizon sim card was put in, AT&T locked my phone. I was told to pay my contract out and the phone would be unlocked. I did this. My 4th call to AT&T customer service told me that I should have paid the balance first. No one told me to do this the first time I called. Now it's been 3 days with a locked phone and no one at AT&T seems to care. Currently they have my money (balance of agreement) and a lock on my phone.

I bought my first smartphone in December. They told me if I signed up for auto pay it would only be 55.00 a mo. But I wouldn't be given credit until the following month. Ok, on Jan 31st they signed me up for auto pay & deducted it from my visa, 65.00. Then she said she gave me a $10.00 credit on my account for the following month, which was to renew February 29th. A week later they said I used my $10.00 credit to get more data @ 5:00am. I did not & no one had access to my phone. I had unlimited data, why would I need to buy more? They actually lied to me & took the credit. Then this month they want to charge me another 65.00. $60 plus taxes and their other mobile charges. Plus they tried to deduct it two days early. Don't trust them on your bank or credit card account unless you keep them on limited access!

In Nov. 2015 I decided to go with a bundle (landline, internet, and TV) and I chose AT&T because I had a landline with them for about 30 years. From the very beginning, every aspect of the bundle, at different times, didn't work. I had to wait for so many 4-hour windows for techs to come over and fix the problems and spent so many hours on the phone. It was like I was working for them, for nothing. Every time it didn't work I didn't have a phone (no internet either) and I don't have a cell phone at this point.

My bill was 130 for 2 lines. I added a line so it would be 45 more plus taxes for a line and international calling. If you add a line in the middle of the cycle your extra line will be charged double. They call it prorated charges which is just a way to take more money from you which they try to make sense of it but it's a ridiculous charge. The bill turned to 285 for 3 lines, so the extra line was 150 by itself which it should have been only around 53. If you want an extra line with AT&T just get your current bill and multiply it by 2 and you will get your next bill total. :)

After being over billed for several months, we were told on two separate occasions that we would receive a full credit on our account. Not only did we not receive the credit, after our fourth attempt to resolve the issue, we were informed that suddenly they were unable to backtrack our bill. AT&T refused to repay the overpayments.

They're a rip off. Charged my credit card more than what I authorized and have nerves to tell me it's not reversible and they're sorry they cannot refund me charges that I did not owe. They are the worst phone company ever. I will not refer AT&T to anyone because all they do is rip you off if you're not making payments in the store in person. Be very careful because they tend to overcharge a lot and don't refund you anything, backwater or not it was their mistake.

I paid on our account as was scheduled by the automated system. That was eight days ago. They turned off our service this morning. After making calls to customer service, retention and going into the store, there was no one who could help me or be willing to turn our service back on and see that there was something amiss. They just said "sorry you have to make the current due payment (We have not even had our next bill come out yet)."

I received a letter regarding my business line of 8 years stating the plan I am on is being discontinued and to call for a new plan. I called and the agent said I had to purchase a cell phone or tablet to keep a low rate. I told them I did not need one. They then said I had to sign a 12 month contract and then see what they could do to keep my rate about the same. I explained I'm moving my business in 3 months and not sure if AT&T will be in the new area. Asked if they could keep me on my plan for 3 months more. They said no, I received my new bill and they increased my rate by $81!!! I called and spoke with manager Denise ‪#‎**‬ who basically could care less. So much for being a good customer for 8 years and paying every month on time.

I personally want to thank Gage for her wonderful customer service in assisting me in having my payment rectified. I paid my AT&T bill on February 24, 2016, which is the last day of the bill cycle. I paid through my Discover Financial and they approved the payment to be paid out to AT&T; however, today (February 25, 2016) I found out that AT&T still had it in their system as though I did not pay when I did, and thankfully I always check all of my accounts to make certain no fraud business is going on.

I had AT&T Uverse for 29 days. I called to tell them that I could not access my recordings. This took me 45 minutes to just get to technical support. I was on with them for over two hours and all he kept doing was resetting my box. I could not understand most of what he said with his accent. They made an appt to come out the next day to fix. My appt was between 8:30 am & 12:30 pm. At 12:45 I started calling again to see where they were. They first said no one was home when they came. After I confronted that lie. They said they would send someone between 1 & 4. At 4 the man came and I told him to take the equipment with him. He would not. The next day I took the equipment to the UPS store and sent it back. The best experience I had with AT&T was in the return with the UPS store.

I transferred 3 cell phones from AT&T to Sprint. To keep my numbers, AT&T kept the AT&T account open for the transfer. Ok. AT&T would close the account as soon as the transfers were done. We discussed my Galaxy TAB 3 (AT&T) which was not being used and was not being transferred. Its service would be terminated closing the entire account. AT&T did not close my account as requested instead, without my consent or authorization, AT&T kept the account opened by adding a new service plan for a Tablet 4G LTE. I knew nothing about this until I received an AT&T bill. I did not purchase or receive a Tablet 4G LTE from AT&T. I'm being charged $50 on an account that I closed for service on a Tablet 4G LTE I have never owned.

Started being bombarded with calls though am listed on Do Not Call List, unlisted in phone book 40+ years, and am a very private person. Not on social media. Changed telephone number, but within 4 hours robo calls, collections calls, etc. began. Got bill, was triple-billed. Plus they said I hadn’t paid current month’s bill on old number – I had. They’d subtracted that amount out from bill for new number but not from the total as person who’d had that number owed a balance. Eventually found out former # not deactivated, so I billed for 2 numbers. Cust. Serv. in Caribbean (Ashley) asked me which # I wanted, I said original #. I asked she be sure the newer # was deactivated. But within 2 hrs BOTH numbers had been deactivated - so have no dial tone - nobody can call in, I can’t call out.

I am deeply concerned and frustrated with the service you have been providing me for last 13 months. At first your network is not as good to work on certain areas (forget about inside office, even on the road it's bad) in Houston and have been communicated to you over time several times. If needed I can provide you all the previous complaints and reference number with approximate time of call from my phone bill. Secondly, you provided me a phone on which data actually never worked but you kept charging me for the data charges for 13 months, and I kept asking you to fix or resolve the issue, but you never did. At last you sent a replacement phone which was lost somewhere, but you did charge me full amount of the phone which was not even worth $50 but you charged $2XX, and then when I chased down you this for several days, then finally you admitted of refunding it.

Have spent days trying to get a copy of my bill that keeps going up since I moved here - Indiana from Georgia. Apparently, a different market of support because cannot get it and they would be out of business if they treated people in Atlanta like this - bill keeps going up after only a few months and Customer NO Service is in a foreign area and only following a script. No common sense and keep asking you all these questions to prove who you are and yet doesn't address why you are calling.

I have to say I am totally disgusted with AT&T. Don't switch and make sure if you are going to make any changes to your account you know what can go wrong. They will mislead you. Make sure to read some of the complaints that have been posted. Wish I had. I know I am a nobody to them but I am so frustrated at the way they are misleading the consumer. I had a phone which cost me $15 and with the access discount it would cost me $15 so we moved it to an iPhone and since I was a customer for over 10 years the plan for access discount will be applied and grandfathered in. Needless to say it did not!

After having a stroke, I went to AT&T hoping for the advertised coverage and deals etc. Long story short, coverage sucked!! My bill was almost double the quoted price. I just had a stroke and open heart surgery, and unable to work... I advised them more than once I could not afford their lies. They sent me to collection agency... now what? How do I take them to court for breach of contract? Anyone?

I've been w/ AT&T for many yrs. Bill started off under $100. Now it's up to $300. We have 2 lines both are smartphones. My problem is we live paycheck to paycheck. As most people your major bills are due on the first of the month. I wanted to split my phone bill in half to make it easier since my husband job is seasonal & he doesn't get a lot of hrs during winter. When Dec payment was due my mom died. The last thing I was thinking of was calling in my payment. So of course our phones were shut off. We worked it out. Paid the bill but then Jan payment was due and they wouldn't let me split the bill beyond a certain date. 2 days before payday phones were shut off. I paid the balance.

I was shock with my bills with AT&T Wireless phone service and on Nov. 23, 2015 I moved my telephone network to T-Mobile, and by my last bills they charge me $1.300,00+. I ask for itemized bills, AT&T Wireless won't sent me. I needed for refund. Thanks.

I just spoke with a manager at AT&T Wireless and her name was Laura **. I must say she was very rude and did not help me at all. I changed my plan in the middle of the cycle to get more data and at&t decided to bill me for 2 plans instead on 1 plan even though I only have 1 phone and 1 plan I was only upgrading. This made no sense and she would not refund any money to me. I am 7 months pregnant and high risk at that and did not need this type of stress today!! At&t should be ashamed to have employees like this woman working for their company.

I have had AT&T for years. Since they combined with my Satellite TV, I combined my bills. I am now told that Due to my combined bills, my phone service has changed. I am being billed double this month. When calling AT&T I ended up talking to a smug, RUDE representative that basically told me tough, though none of this information was given to me when I "combined" my bills. Run people!!! Find another Wireless company. ANY other wireless company. AT&T is obviously trying to rip people off.

I have been a loyal AT&T customer for over 6 years and the way they treat their customers is just horrible. I believe employees are suppose to undergo training before they can work for AT&T? We have a family plan and it's about $230 a month for four lines two lines are smartphones and two lines are just regular flip phones. So I had an extra iPhone and I decided to change one of the phones to the iPhone that was a basic phone so I called AT&T customer service to go about doing this since that SIM card wouldn't fit. The lady I spoke to told me to just go into any store and they could do it for me free of charge. I asked her twice if my bill would go up in price since it's a standard flip phone I'm changing she told me it would not!

AT&T sent me bill electronically after I requested paper bills. I missed a payment due to the fact and they disconnected my service. I set up payment arrangement for my next pay date in two weeks and AT&T took the money owed and the day before the payment, I was told someone put in an order to have the service cancelled. When I called and spoke Brian he said there were no notes and no reason that he could see why the service was cancelled but he would need to transfer me to the service department to get it set up again.

Christmas EVE I added an 11th phone line to my plan, actually 12th if you consider the house phone. I was told a couple weeks later that if I didn't move up to the 30 gb plan then I would have to put the other phone on its own plan. So I went up. Then I got a call today from the president's office saying that I had to pay to put the phone on its own plan which is double what I'm paying now for it, or I could send the phone back. This phone belongs to a 17 year old girl that's working and needs a phone desperately. It was several employees that apparently dropped the ball on this, but the guy I spoke with had no emotion, and no sympathy. He didn't care what his employees did. He would not budge. Keep the phone and pay $100 a month, or send the phone back and cancel the line. This is on top of hundreds of other complaint with AT&T.

Had an account with AT&T account # **. The account was under the name Richard **. We had a modem when we had AT&T internet. We returned the modem, waited about 4 weeks, called AT&T to see what the balance was, and they did not credit the $100.00 for the modem. Asked to speak to a representative and told them that we returned the modem and wanted to know why it was not credited. The representative stated that it takes 2-3 billing cycles to go through.

On February 3, 2016 I called AT&T customer service to find out if my billing due date had changed. Amani ** said the date had indeed changed on January 1st. I asked why I wasn't notified by text, letter or email. Amani ** said the date changed because of the New Year. I explained that most businesses give a 30-day notice of any billing changes. Amani ** sent two text messages to me to invite me to manage my account online and also to check my balance.

I have been a loyal AT&T cell phone user since 2006. For the very first time I dropped my phone and cracked my screen then cut my finger on it. So I called AT&T to see what I can do to get another phone. Now before I say anything rude I want to say I pay my $390.00 + each month. Yes that's higher than my car payment. Well after 3 hours of getting sent from one person to another I still have no new phone. Because my children used my upgrade for that next program I can't get a new one and I can't use my insurance because they need proof it's really me did you need proof when you were taking my money each month since 2006??? Of course it's me! How else could I give you all my passcodes and info, I would only know. I am just so disappointed that all the money I spend on my phone plan. I can't send my broken one back and get a new device. I'm disappointed how I was treated knowing I've been a part of the AT&T family for 11 years.

AT&T discontinue service saying that you have violated the rules though there is no violation. On 11th Jan '16, they said, "You should not call two person at a same time" also they haven't provided any number for the same. Today, they are saying, they've informed me the reason and the reason was same but they didn't give the number, now they are giving me the particular number and reason. Really disappointed and two faced of AT&T.

Where to begin. A combined 10 hours plus over 8 or so phone calls to billing/customer retention/sales. I was told that the AT&T/Directv system would not allow anyone to see my original quote. No one as of yet has been able to tell me how their billing dept arrives at the total as they supposedly have no access to the original order confirmation (price).

I have been with AT&T since 2006 for my cellular service. I always spoke highly of their customer service. Now I'm very disappointed since all the customer services went overseas and no one can understand what I'm saying. Nothing is ever resolved in any calls that I make them. It is very frustrating to be on hold for more than 20 minutes and then being passed from one department to the other. I very much regret leaving Bright House internet and TV service for AT&T.

We have had cell phone service for quite a few years with AT&T and had no issue until recently. It all started when my husband upgraded his phone. It was a little over a month that he had it when out of the blue his screen started changing all these weird colors and then proceeded to go black. So we took it in. The technician said it appeared there was no cracked screen and couldn't figure out why it wasn't working so she sent it in to be fixed. We were sent a new phone in the meantime. No one got back to us about the phone so we called. They told us there was a crack in it. So they charged us for the new phone. Unfortunately it was our word against theirs. So instead of a $600 dollar phone it was $1200.

I have AT&T phone and internet services. I have complained and complained and complained about the SLOW internet service I get, but I pay for fast dsl service. The price keeps going up, but the speed keeps getting slower and slower. The speed is worse than dial up. I have had tech after tech come to my home always wanting to blame my computer but that's not the problem. There has to be something AT&T can do to fix this problem. I am so fed up with paying for a service I am not receiving! I recently had to upgrade my home security system but cannot use the security cameras because the Internet is too slow. I can't enjoy the extras that come with my DirecTV package because the Internet service is too slow. You would think that as many times as I have called and complained AT&T would fix this issue. You just went up on my bill once again for Internet service but I still have slow service.

I went up to the Cave Creek AT&T Store to get a new connection. The guy was very helpful except for the fact that he hided information from me. Along with the new connection, he offered me a tablet saying "You have to pay only 10$ per month for 24 months." He also said that if I returned the device within 14 days, there will be no charges. He DID NOT say anything about service charge or one time activation fee or anything. I asked him clearly and he said that there will be no charges if I return it within 14 days. I believed him and got the tablet. But I went out of town and never opened the tablet. I came back and did not feel the requirement of keeping the device and hence returned it on 14th day. A new representative took the tablet back and said all my charges will be waived off as I returned it with 14 days.

I have pre-paid auto re-fill plan with AT&T. I changed my bank account and tried to update the auto refill using myAT&T app and online service. But the system doesn't let me to update my account. On Feb. 03, 2016, I went to AT&T store located at Paxistan St, East Mall, Harrisburg, PA and asked for help one of the employee. He told me that my auto refill will be active after two days. It expired on Feb 3, 2016. I waited for two days and tried to refill on Feb 05, 2016 but still the system locked me up. I called customer representative for help. She seriously abused me that she could not understand me what I was asking her. That's my accent... She doesn't like it! After many conversations she told me that my auto refill amount is changed! Me done!!

AT&T has the worse customer service! I have had service with them just a little over a month and they claimed that I ordered all kinds of movies on my TV even days I wasn't home! My services haven't even been working properly! I reset my boxes at least 3 times a week! Instead of them compensating me for my bad service by crediting my account for the amount of the movies but no they wouldn't! On top of all that I talked to a nice lady that I thought would look into my situation. She was understanding and said she would follow up with me but as you would know she never ever called back!!! Then their customer service is so bad when you say you're going to cancel service instead of them trying to keep you as a customer they just send you to the cancellation dept! Not wanting to even fix the problem to keep their customer! Y'all have the worse customer service I have ever experienced. I would never recommend them to anyone!!!

Customer service looked to see why I was charged a late fee on 12/27/2015. Service person said I shouldn't have received a late fee of $9.00 so he reversed the charge. Service person also indicated that my bill is due the 19th of each month and I have up to this point paid all my bills by that date. I don't know who to report that to so other customer bills can be reviewed and fees reversed.

On 1-16-16 I went to a corporate AT&T store to add a line on my plan for my son, when the representative looked at my plan he suggested that I switch to the unlimited data plan and that it would only be a few dollars more per month. I approved the change and asked if at any time I was unsatisfied could I Change plans, I was told "yes". I have four phones on the plan and I am very satisfied, until today 2-4-16 I received a text message stating that unless I had DirecTV or UVERSE, I would be taken off the plan, so I immediately called AT&T customer service and explained that I was never informed that I would need any other services.

My experience with AT&T has been awful. The signs were there when I tried to sign up with them in 2014. I spent hours on the phone to numerous representatives, and I was offered credit cards and discounts for all the problems I encountered to just set up a new account. I spend hours on the phone, and no returned phone calls that were promised. I finally turned them into the Better Business Bureau. I received call from a president of the AT&T company and he told me that they would offer U-verse TV and U-verse internet at a special rate. I agreed and finally did get service. I never received any credit cards as offered from the representatives.

On 11/6/15 we returned a cell phone to AT&T utilizing their packaging and pre-paid return label. We followed the instructions included stating to take it to the US Post Office and obtain a receipt of the return. Our receipt tracking #** was given to us at the USPS location at 11069 Reading Rd, Cincinnati, OH 45241-9998. It has now been 3 months and AT&T claims they've not received the package so they haven't returned the $50 deposit and have now charged our account $724.99 for a non-returned phone. We've attempted to resolve this with AT&T on more than one occasion but they insist until they receive the package we are liable. We've provided them with the receipt information, tracking # and they refuse to look into this or credit our account.

Without my permission, our cell phone program was changed and they said we had signed up again for 2 years - which wasn't true. After hours and hours on the phone - promises to handle the situation - and promises that somebody would call me back (never happened) - I made the very expensive decision to be DONE with them out of a level of frustration that I cannot even describe. There is a reason for customer dissatisfaction with this very large corporation - and now that they own DirecTV I have seen the same horrible customer service with them, too. Very Sad!

I had been with AT&T since 2006. In August of 2015, I paid my bill in full at the store. On the 15th of August, I goofed up and wound up running over my iPhone 4 with an 18 wheeler. Oops! Since I was due for an upgrade, I went to the store and upgraded to the iPhone 6. All was well until about the 18th of September when suddenly my service was cut off. I called customer service and was told my August bill was delinquent. I told the rep that was incorrect. I had paid it and had a receipt for it and besides, if I owed a past due balance, I never would have been allowed to upgrade. She stated that it didn't matter if I had a receipt or not, her computer showed that I was delinquent. I asked her why they bother to give receipts then. She said If I wanted my service restored I would have to pay the past due amount plus assorted other charges that totaled over $385. I told her I didn't owe that and wasn't going to pay it. She hung up on me.

Our business phone line is $55.00 with a $19.57 TAX and fee for a monthly total. The bill is paid automatically. Never late. We haven't seen a hard copy or email bill since we went automatically. AT&T can't tell what the 19.57 additional charge is for. Suddenlink can give us a phone line for 10.00 plus about .50 tax. AT&T said a non business line isn't a guaranteed line for 80.00 a month??? What incredible scam are they pulling?

Where to begin... The battery on my Motorola was shorting out. I went to a battery store and was told it was an internal battery and to call AT&T to replace it. Called AT&T and was told I have a protection plan but that it was better to use the phone warranty since it was only 9 months old. The rep said they would send a new phone in 7-10 days and for me to send the old phone back in the new phone box. Okay. I went to Best Buy and bought a $35 Go-Phone and used my sim in it until my new phone would arrive. Well I waited 10 days then called for status. I was told the phone was delivered the day after I made the replacement phone call. I was shocked and said I have never had anything delivered the next day and I didn't pay for shipping or extra shipping. I asked that they report the (replacement) phone stolen. They said they did.

The only reason I've been with AT&T for so long is because I had Cingular and was using iPhones which at the time were only working w Cingular. They're crooks & a nightmare & the worst of the 1%. It's not a human company. It's made of pure greed.

I have been an At&t customer since they bought out Centennial around 2008. I've never cancelled or suspended my service. I have only have 2 cell phone lines the ENTIRE time. I pay $177 a month for my services. I looked on my credit report last month and noticed a collection from southwest credit systems with At&t mobility attached to it as original creditor. I immediately called At&t and they have to record of a collection in my name. Southwest says they can't do anything because they bought the debt from At&t. Both people I spoke with at both companies were incredibly rude. At&t is usually very helpful, but I guess not with collection issues. I need this fake collection removed from my account.

Warning! I've had the same account with AT&T for over 20 years. I've also had a secondary number attached to the same account for over 15 years. I've suspended the 2nd number previously for years at a time without incurring any fees other than the $10 to keep. I recently suspended the 2nd number 6 months ago. The line was suddenly re-activated automatically, a new rule I have yet to find in small print. Customer service to me I could not get a refund.

I am so hurt and crying at this time because of the way AT&T does not value me as a long time customer. I have made late payments at times but have always paid my bill even when it has been very high. I always set up automated payment arrangements because that's what works for me. The last 3 payment arrangements I made were to be automated out of my account. When I talked to the Rep. they said no I didn't set it up that way. "Oh yes, I did." So they said it would not happen again and they apologized. Well it happened again and of course all they can say is it's my fault. I should have made sure that I received a text message to made sure the correct payment arrangement went through. "Not saying you took out time from your very super hectic life to set up the arrangement and trusted that we would set it up correctly."

Just thought I'd deliver some feedback to At&t, although it is negative but true feedback. I find it to be completely unprofessional that this company would rather lose my business forever than to take $134 in false data overage charges off my bill. Except, when I filed a formal complaint on AT&T about this with the BBB, you offer to take said charges off my account. But tell catch was that I'd have to have my credit ran again which could result in me having to pay a deposit as well. I'm speechless. My account would have never been cancelled in the first place had you of taken the false charges off my bill in the first place!

I spoke to Damian and his manager asking why I got a bill after I had paid and cancelled my account. According to them AT&T decided to bill me separate for international charges (usually my domestic and international charges are on the same bill). It sounded inaccurate to me that I had to pay twice the amount I usually pay just for international charges in a month when I barely made any international calls due to my new job. All I wanted was for them to tell me how to get an itemized bill since I didn't receive one and I couldn't get it online.

I made a payment in December to have a payment processed. Information was taken to process payment and in January they turned services off for no payment. I made 9 phone calls from 12:30 pm to 12 am next day, and was told error payment wasn't processed and will give representative better training. No tv until Monday and it's Friday night. 9 incompetent people who told me over and over tv restored and services would be turned on. 12 hours later no service still due to incompetent employee who never processed payment that was set up.

On December last year 2015 I called AT&T to ask how their calling plans were to Nicaragua. The young lady who took my order told me that it would cost me $6.75 additional per month and 0.08 cents per minute to make a call. Well I thought this is a great deal not knowing what would I get later. Last Friday I got my first bill, and I thought well, it is going to be a bit large, but to my surprise I never expected to be this large!!! I got a bill for $843.00 for calls made to Nicaragua, when in actuality should have been for $22.32 for 279 minutes at 0.08 cents per minute. I have called since Monday 01/26/2016 and their customer service just give the run around with no clear explanations. They told it would take 72 hours to get an answer, and till today nothing has happened...

I have been with AT&T for up to 5 years now. I recently moved into a townhome and had to cancel my Uverse TV because it was not offered in my area. I now just have the internet-Uverse and my wireless account. I added another phone on the next program 10/2015. The phone bill according to AT&T would be going from $141-to 151. Cool. I then added in Dec/2015 for my daughter's birthday an IPad air on the next program which would be an additional 36 dollars give or take. I was quoted the bill would be roughly $187 before taxes. Cool. I get the first bill and it's $269.00. I get the run around, talk to 6 different reps including two from the office of the president. They tell me they will call me back in 24-48 hours. I did not talk with them for a week later. Then the person I did talk to is talking to me crazy. I just want to cry. I have too many contracts and can't leave. What should I do? I want to contact an attorney for a civil suit and pain and suffering...

I tried to unlock my phone. After receiving a confirmation email, I went to a new carrier service. They told me my phone was still locked. I called AT&T five times to resolve this issue. I had to wait over three weeks before I could get a phone. Needless to say, I was angry to be without a phone for this extended period. AT&T has no respect for their customers. They lied to me, tried to sell me their product, didn't comply with my demands, and made things unnecessarily difficult. Terrible service...

I was issued a refund check of $65 from AT&T. AT&T's check that was issued to me BOUNCED! AT&T refused to issue me a new check and on top of it my bank charged me $12 because the check bounced. So technically AT&T owes me $77 that I will never see. I file a complaint with the BBB and still AT&T refused to resolve the issue.

I was with AT&T for years. Well in late May, early June. I moved on to another carrier. My billing cycle was about 1 through 26 each month. Purchased new phone other carrier 5th of May. Had service immediately. Well AT&T charged me for the full cycle. I was told whether I use one day or all the days of a cycle. I would pay for the whole cycle. So how is it that they can charge for services not used. AT&T gives nothing free unless it's tied to something. So why am I forced to pay for something I didn't use? I will be telling everyone who will listen about them. 75.00 may not be important to AT&T but it's very important to me. I WANT MY MONEY. MAYBE I'LL START A LAWSUIT. I'M SURE I'M NOT THE ONLY ONE.

I have been dealing with AT&T for over three months now after I cancelled my service because I moved to a different apartment. I have set up autopay which I did not know would be such a mistake on my end. Since they have my card on file they have been charging me for three months now almost triple what my internet ever was to begin with. I am changing my card number because after talking with their customer service multiple times over the span of three months I was told it was mistake that I was being charged. They keep telling me it will take up to a month for charges to be refunded but I have not received anything. I strongly advice anyone who does not have a few hours a week to dedicate to arguing with their customer service about being charged when you do not even have service to avoid them at all cost! It has been a nightmare.

This company just keeps getting worse. NOTHING IS EVER WHAT IT SEEMS. Concerning my landlines: They jack fees up every 3-6 months. Nothing is ever what they say it is. Notes disappear from your account, thereby rendering you helpless in defending yourself. You have to fight battles they create. PERFECT EXAMPLE: Just spent 2 hours of my precious time trying to help AT&T help themselves. Back story: Nov. 13th, I noticed they had jacked my mom's landline by 20 something bucks to $80.00 I called to get a better rate. Something I have had to do numerous time in the last 20 years. The guy, Christopher, put her on the "All Distance Package" and, said the rate would now be $66.00. Well it wasn't. It was the same, 80 bucks.

In July of 2013 I called AT&T to cancel my Mokena IL service and open a new service in Morris IL as I was moving. I was told this was done. Throughout the following months I would check my bank statement and inquire about the charges. The AT&T agent would advise me that the bill was prorated and as such was correct. Finally in January 2016 I had my bank stop payment to AT&T until I could sort this billing.

AT&T makes cancellation of services exceptionally difficult. It has taken me 3 days calling at 3 different times trying to get through. Their phone numbers are not on the phone bill and it has taken 4 transfers to get to the correct department. I am simply cancelling a tablet cellular service of $12/mos keeping 6 other lines. I am made to feel like a thief. The final phone call required another transfer (and yes another long wait) to the 'cancellation depart' where I am met by a 'specialist' to deal with people like me. Their bully tactics are frustrating.

I am a single mom, low income. In Oct. 2015 got on the phone with AT&T. The representative assured me, only after I paid $50 I could bundle cable/internet for $75/mo. Over billed in Nov. & never even got bill. I overpaid in Dec. When AT&T told me 46 I thought since I'd overpaid in Nov. that's why. So I put my $75 on card, called in Jan. for Dec. to pay, it's a $231 bill! I've been on the phone 4 times with managers, reps from both companies & nothing. The rep in the very beginning lied to me apparently! It was never going to be $75! Wow. So now I've got a ridiculous bill I can't pay!

On January 18th 2016 my cell phone service was suspended. On January 18th I call them to find out why my cell phone service was suspended for my work phone. I was notified that for non payment of $60.19 they suspended my service but the new charges were on there for the previous for the net following month's bill of $400.23. They wanted four hundred and $23 to be paid before they can restore service on January 21st at 5 o'clock p.m. I called in to AT&T and made a credit payment of $423.16. I have a total of 5 lines on this account. They restored all my lines except for one they said on January 18th 2016 that the number ** was canceled. You cannot cancel a service at this already suspended. That's what I was told by the corporate office.

I was an AT&T customer from July 23 to Sep. 6, 2015. During that period I was on a Friends Family Plan until Sep. 3, 2015. At that point I had an independent account until I canceled my account with AT&T on Sep. 6, 2015. I paid off my phone. I switched my carrier but there was some error in porting because they needed some password to port my line and I didn't know what it was. The same day, Sep. 6, I called AT&T to know about the password and ask them if I owed them anything. Anyways, I figured out the way to retrieve my password. I was also told that I would have to pay $156. I called AT&T and told them that I have been a customer for only three days, I was told it will be reversed and I need not worry about it. Two months later I get a letter from a collection company for the payment.

I was quoted a price which I was told would include internet. Today I received a bill from AT&T for internet for $53.00. I am so disappointed and was lied to. I am going to write to the FCC. Every time I call I am told something different. I regret canceling Cox. Never lied to from them. This is not right.

I am beyond aggravated and annoyed with the customer service of this company. I literally have called over EIGHT times (all took about 10 minutes for me to get transferred to a representative) to then find out that none of them can fix my issue! There was only one agent out of the bunch that really went out of her way to help me out and that is Sabrina **. She was amazing and extremely patient. The others were horrible! The issue was that I signed up for a service for the All For Less plan and was told I would get a follow up as soon as possible. That was January 5th. Today is January 20 and I have yet to receive a call. I had to personally call (after several times) and managed to find Sabrina to help me cancel the issue.

I am totally disappointed with the treatment and service of disloyal conduct by the customer service representatives, all the way to the Office of the President of ATT. I was told actually tricked into paying the same amount withdrawn from my account 92,00 with the impression I was getting a discount. When I discovered that my account was in a negative because I should have been paying 84.00 including taxes which I had been paying 88.00 including taxes. ATT representatives are distrustful and rude when they handle your account. They have swindled many people of color out of their money and forces many isolated charges onto them. I am totally disgusted with their treatment and will file a complaint with the FCC and Attorney General.

The customer service department is one of the worst. Instead of trying to solve the customer's problem, some representatives would argue and lie. Every time I put money on my refill, the company steals $1.25 claiming it's for 911 calls. I did not make any 911 call using that wireless service. I just don't understand the concept why I have to pay a monthly plan that includes all the services and pay an additional $1.25 each time my refill has money. This company is going to get richer overcharging each customer from this refill amount without any notice. This company is not trustworthy.

Let me start by saying I've been with AT&T for a few years now, have constantly dealt with massive overages, inaccurate billing, and horrible customer service. The only reason I've stayed is I have unlimited data with them, an option not available to most current plans for a reasonable price. The latest offense happens after I went into one of their stores to add unlimited messaging to my plan. After speaking with an employee he told me my bill would be no more than $98 monthly moving forward (information I also later found to be inaccurate).

December 20, 2015. I went in to the AT&T store located on Naglee Road, Tracy, CA to transfer two lines from Verizon. Randy was the clerk who assisted me. He provided fairly good service. He answered all my concerns related to my device: how to get it unlocked, payment installments, pay-off options on the buy one get one free Samsung Galaxy S6. I was told that the new device could be unlocked any time as long as the phones are paid off, and the free phone would show a zero balance from both charge and credit on the account. I told Randy to set up the full payment option to pay off the full amount right away. Transaction complete.

For years in our area Bristol, CT, where AT&T claims to have excellent coverage and tells all who complain there is "nothing wrong with the coverage" we have all suffered service far below what we pay for. I've lived in Bristol almost my entire life and I don't know a single person who hasn't called and complained. AT&T purposely ignores these complaints. You will see your phone shows 3-4 bars on their LTE. Well that's good right? Wrong. The system is overloaded or some other problem exists as many times being downtown where the coverage is best you can't even use a mobile banking app, or maps. There is a major problem.

I have never been one to ridicule those who are less fortunate or mentally challenged, but a lack of intelligence can not excuse an entire cadre of employees who do not care at all whether an ATT customer's needs are addressed. I am 65 and have dealt with innumerable companies in my life, both here and abroad. I have never encountered so much incompetence as at ATT and that includes the time I lived in China 35 years ago when the notion of service was nonexistent.

When I received monthly bill the price went up about 20.00. I was in a two year Contract but I have only been in it for about 8 months. I called customer service and I was informed that it was changed. So I don't think contracts mean Anything for AT&T Customers!!!

Today I noticed that I was being charged for three phones, even though I only have two phones. Five months ago I cancelled a phone on my plan and found out today, they never cancelled the line in question. I contacted AT&T today about the problem and after being on hold for over 30 minutes, I was told by a representative that it was my fault and there was nothing they could do.

On December 24th I made a payment over the phone for internet. It was very special to me because I made a promise to my kids that they would have it. Ok I did my application over the phone, AT&T representative guy gets back on the phone after having me on hold and says my credit card was a gift card because of their system showed it as being one. I told him, "no sir, that was a master debit card not a gift card." So anywho, he says "I can have your money put back on your card 2 to 4 business days." I waited about the 5th day, call back and talked to 5 different people, provided all my information to them, and I got told first "2 to 4 business days", then I got to "it takes 7 to 10 business". Then another representative told me that it will be 3 to 5 business. And finally this past Monday, January 11th... Finally thought I was getting my $100 back. Representative told me she could do it 24 hours. The next day it would be back into my account.

I switched from DSL to U-verse and they charged me 149 bucks for a cancellation fee. I didn't cancel anything. I just switched and my dsl balance was at 0. Then my monthly bills were always different and never stayed the same. Then when I would call in to work on the issues they would just transfer me around until they closed for the day!! I am working on getting the item removed and have found new internet service. Goodbye AT&T!!!

In my opinion, AT&T is the worst in billing. I have been with them for years. When I change service with them, from ph to just internet, told them I wanted paper statement. Never came. Then sent me a bill for $200.00. They told me I was billed one month in advance, so, I got rid of them. I paid most of it, now they tell me I owe $63.50. Well if they billed one month in advance why do I owe them anything? Now they hold my e-mail address hostage, so I can not get from my new carrier until I pay the $63.50. Ask for final bill 2 wks ago. Still has not come. They will NEVER be in my home again. Better think twice before you bring them in yours.

First of all it took them a month to turn on my Service. Then when I finally got my service on in Nov. 2015. I have to impugn it about 20 times a day to resist and I have called them over and over. They said they would have someone call me on that and till this day I haven't got a call from them yet. And it January 15. Then on top of all that I got my November bill in at the end of the month after the due date. Same thing happened in December. In December I call them on my bill when I got it in because they were overcharging me. They said they will fix it and told me the amount I owe.

I went to the AT&T store for a bundle of tv, phone and internet. They said they don't have internet in my area. They sold me DirecTV and a phone modem. I found out the only internet in my area is Bright House or Verizon. You must take their phone with it. AT&T knew this when they sold the modem. I took the modem back within a couple days and they charged me $35 restocking fee. They are also harassing me for $64 more for this modem threatening me with collection. I would think twice before doing business with this company.

AT&T has the worst customer service ever. Trying to speak to someone can take hours and once you get through, if the call seems too difficult for the person to answer they will just transfer you to someone in which you have to start the same conversation over. This transfer could happen 1 to 5 times. Trying to dispute extra charges is ridiculous, none of the customer service representatives could care and even understand why you are calling. Thank you AT&T for wasting my time and money.

When I saw the ad for AT&T's DirecTV merger, bundle price, and offer of $500 bill credits transferred, I was very interested. I called to set up the account, and it was set up incorrectly twice (at the charge of my credit card, no less). I was told it was "growing pains" figuring out the new merger system. I was still reluctant but really wanted to get rid of Sprint and Comcast and the bill credits were the only reason I persisted with the third try. Finally they got the account set up properly after having to be on the phone with AT&T for nearly 18 hours over the course of a week.

AT&T is the worst phone company ever. I use to love the fact that I can be under the sub and be on my phone. AT&T customer service is horrible. The people that work for them is horrible. I signed up for the family plan. 2 months later they tell me two of my phones don't qualify. The crooks. And I'm leaving they crooking ass as I type this freaking review.

I lose calls frequently with my cell phone. Do not like contracts. Have four phones and a bill that runs $325-$335 a month. Two of my contracts have now expired and as soon as the other two expire I will be going to a more reasonably priced service. I have repeatedly requested that billing information not be texted to any of the phones except mine as I am responsible for the bill, but AT&T texts one or all of the other phones with billing information. This makes me angry every time it happens. I am so done with AT&T.

I have been a long time customer of AT&T and because they switched up my payment date without notifying me and even though I have given them my new address still can't get the bills mailed to the right address. They refused to work with me and their representatives were rude, uncaring, and not helpful at all. They just read a script and cannot deviate from it.

I went into the AT&T store to activate a new phone. I was told if I bundled all of my services, I could save a massive amount of money. This "bundle" included DirecTV. I agreed, and we set up a date to activate services. All of this took four hours at the AT&T store. DirecTV came to my house first and said I could not have a dish. At that point, the bundle was no longer a good deal. Later that morning, I canceled the internet and home phone service installation.

I have an old Uverse bill of 466$ from AT&T and I never used the service at all! I couldn't even get it started. I tried and tried till I was tired and I called tons and tons of times to get help setting the internet up, and everyone I talked to acted very rude and lazy, and on top of that lied to me, said they would have someone out the next day to help me set up my Uverse. Well they didn't, never show up and I called them and told them and they kept saying they would never came out, so I gave up and returned the equipment, and they claim they never received the equipment and I gave it to them at my front door.

The customer assistant at AT&T store was very disrespectful and rude. Did not set the account up right. Then acted as if it was my fault after I spent four hours in that store and nothing was resolved.

AT&T is horrible. They doubled our bill and shut our services down because we needed to "update our card". The card was working perfectly for weeks. When I asked why our bill went from $68 to $130 they lied and said we were under a "promotion". We were never told that and we were never told the promotion ended. Dirty thieves. Also, they are RUDE. One of the reps refused to let me speak to a supervisor and I had to demand it. Then the supervisor was extremely nasty and hung up on me. She told me to "watch my tone." Excuse me?! I wasn't being rude. I worked in customer service and I wouldn't dare speak to a customer like that. Fix your business AT&T. Oh, I also know you're being sued so suck it.

Me and my husband have been with AT&T going on 3 years now. We love the company, but we recently started noticing our phones loading slow. Our 4G is always roaming when we live in a big city. Basically anywhere we go we never have service. Our phones were freezing up. Don't get me wrong I love AT&T. They always have good deals. Every time we have an issue their CS is always nice. We just want our good service back to the way it use to be!

I called in regards to a bill. A customer service rep told me that the company billed me incorrectly and it would be fixed. Transferred me to a very rude rep that told me I was not billed incorrectly and that she was not going to do anything for me. I had to ask the rep to not talk to me in the tone she was talking to me in. I was on hold for 30 minutes to get to her, to get the situation resolved. She insisted she was not going to do anything.

Tried to get Uverse after moving. NIGHTMARE. Had to request 3 times, each time they had no record. On hold 30+ minutes, transferred numerously, disconnected, actual party in background while trying to talk to a CSR - couldn't hear... He said they were celebrating some promotions... Filed BBB complaint after total exhaustion & stress... Canceled my AT&T service. Told no fees would occur. Got a $400+ bill a month later! Fighting this now. WHY HASN'T A CLASS ACTION SUIT BEEN FILED? This company cares about one thing... MONEY. How can they be allowed to continue screwing over people? Anyone file a suit? I'm on board!

I was given a Visa Reward Card for $100 for signing up with Uverse service. I was told that my service would be 39.95 for the fastest internet service. First, the bill is for $46.66 per month. Second, the service gets slower and slower. Third, my rewards card expired which they did not tell me about. I would planning on using it for Christmas for emergencies. Well they did not tell me that it expired in 30 days which was Sept 2015. So much for using it at Christmas time. AT&T is nothing but liars. Nothing that they say is believable. It takes 3 months for your bill to become stabilized and even then it is NOT what they say you will be paying. All lies. I hate AT&T. When contract is over we will do without. And they are especially deceiving the elderly, which is the case for my husband and myself. HATE, HATE, HATE AT&T.

When I ordered the service of AT&T, the sales representative told me that I was eligible for $200 reward card. I didn't receive it until November, and it was just $50. When I tried to activate it later, they told me it's already expired because the expiration date is November and they cannot reissue it. So if you want to get the service because of the rewards, I'm telling you it's a myth.

I am a fairly new customer to AT&T and I'm already very disappointed. I was out of the country for the holiday. Upon returning on Dec 29, 2015 I called AT&T to pay my bill, they told me it would be $5 to pay with them otherwise I could pay online or via the phone. I immediately dialed on my cell and paid my bill, I received a text from AT&T asking for survey within 24 hours. I assumed it was because I had just paid my bill. I called to get the phone reinstated and asked for the $40 reinstatement fee to be waived.

Currently we have 4 phones and on average our charges are approximately $300-$400 per month, we don't have an issue with the charges for phone and data usage. The issue I do have however, is that we also pay for roadside assistance for each phone and expect that since it is a service option offered by AT&T and we are charged for that service option, when the need arises to avail ourselves of that invoiced service option, it should be forthcoming, otherwise, we are just being scammed.

Because of my irritation I do not want to even think about what I went through, so I'm keeping it short. After changing my plan to a better deal one and half month ago, I received a huge statement from AT&T business. First it took me half of the day to get someone on phone. Second, the person on the other side was able to see my social security number and she was reading it out loud. In addition, she lied to me about a deal. She told me that I cannot have one year deal contract without a tablet which will cost me $15 extra per month, but after talking to another agent, I understood that the tablet is optional, so she was trying to sell me the tablet which I did not need. The whole deal took half of my day + the irreversible extreme anger. I went through this deal a month ago and I had a confirmation number but it was not applied to my account.

I have returned four new devices to AT&T, cancelled wireless service, and done all they have asked me to do. Pamela **, Client Services Specialist agreed to refund the amounts I paid for devices, deposits, and restocking charges. They have only refunded portion of the total amount they owe me. Pamela is saying she had previously ordered the refund of all amounts paid. She is insisting, she have refund everything and there is "NOT REFUND AMOUNT DUE". I have receipts and bank statements showing the opposite to what she is saying. She have told me to FIX THIS ISSUE MYSELF by contacting my banks.

I have been with AT&T for almost 9 years and while they have had some service related and billing issues they were usually fixed after a call or two. My LG G2 screen died about 1 month after it was paid for. I called about repairing or replacing it and was told I had insurance which was great until I called them. I was offered a replacement phone but had to pay a deductible. I asked if I could choose a replacement phone and I was told I could not. The old LGG2 phone had problems and I was glad to be rid of it. But I was informed my only option was another LG phone. I offered to pay for an upgrade to a S6 but was told "no you are stuck with the LG phone."

Called in to make a payment. The automated system never recognizes voice commands and eventually transfers you to customer service. Then you have to pay $5.00 to pay your bill with a representative. I don't feel that this is fair to the customer and I am looking for others who feel the same way so that we can form a class action law suit.

I received a promotion to get wireless phone, t.v. and internet with a 100 dollars card. Thought I was doing better because my bill would only be around 110. Not the case. Every month it goes up and today I had to pay 159. They say tax and federal in my state went up. Every person, when you do get one, says something different. I'm paying around 80 dollars for phone service, not to mention my printer does not work since I got them. They say to fix it they would come out but there would be a charge of another 79 dollars. I'm on disability. They need to do right and give me what they said they would do on that promotion.

After buying cable/internet from U-Verse I needed cell service. Went to AT&T and the account rep was very helpful in getting service started. She was helping me unify my bills and sent me a text that a would receive a $300 bill credit. I never seen the terms of the promotion was provided a confirmation number. After many months of the credit not posting and being told it was a TJ from the office of the president who does not have a manager or boss. I guess with him being so high up he reports to no one. Right... Wrong. We all have a boss. Anyway TJ/AT&T will not honor the promotion. Said that I didn't qualify as the promotion started after I started service. Well I didn't see the terms of the promotions as Lauren sent me text messages confirming the promotion and the unified billing. AT&T should accept their error and honor the promotion offered to the customer.

I added a second line last month. As in the past they charged a activation fee. The rep. said they would waive the fee since I mentioned I have been a loyal customer since 2004. Now that the charge is on my bill. They said regardless what the rep. promised me they would not remove the charge. What a heck of a way to treat people!!! I WILL NOT recommend AT&T to ANYONE EVER!!!

AT&T has taken over DirecTV - things are even worse. Received mailer for internet access for $15 a month. When you call, you are told it does not apply to you, no U-verse. So you have to pay much more DSL service. They signed me up for new phone, which I did not ask for. Total cost for what should have been $15 a month for 12 months, ended being $65 plus taxes, $100 set up and they said they would waive some additional $49 fee. Of course, it was Thursday of last week, so I had to wait and tried to cancel everything this morning, and was switch to a connection that was not available. This is blatant BAIT AND SWITCH. With all the complaints from consumers, why isn't anyone calling out this giant for fraud???