AT&T Wireless Reviews

Att tried to sell us on a bundle internet phone service over a year ago. We agreed to let them add internet as a bundle. After learning that the speeds would be slower than time warner, we cancelled the installation of the service. They never came or installed the internet. The $47 internet charges appear on my bill every month. I have to call and cancel the charges every month and they assure me that next month the charge will not appear. I have called 8 times every time the same thing is told to me. I am so tired of paying for something I don't own. A class action suit should be brought against att regarding this as I am sure 10000 of customers are being charged as I am.

I have been a customer of AT&T for thirty years. I called to have my service transferred on 12/8/14. However, it was transferred 11/15/14 and as of today 11/19/14 has not been reinstated. A tech came to my home and indicated I would have to wait until Monday. When I called I informed the customer service rep to cancel my transfer scheduled for 12/8/14 and once I relocate I would call them again. Well, they cancelled my service at BOTH places. Now, they need to pull a credit report because I am a new customer. Well, I do not want you to pull my credit so what do I need to do. I have to pay $150.00 for an early termination fee if I do not allow a credit check. Why should I have to suffer for a mistake that was made on your end. I am going to Comcast and see if they will value me as a customer!!!

My mother passed away on July 2, 2014. By July 10, 2014, we had her house cleaned out, so we called AT&T to have service stopped. We were told it could not be stopped until the next day. All phones and televisions were removed from the house. On August 3, 2013, we received a billing from AT&T for July and August. We called them and they apologized for the mistake. They said we had a refund coming. We received another billing in August, 2014, with a warning of late payments. I sent them my mother's death certificate, my Power of Attorney and demanded they stop this harassment and send us our refund. September, 2014 we were turned over to collections with the bill is now over $200.00. Again, six phone calls in one day. I was transferred to a supervisor named Greg **, Employee # **. Mr. ** said there had been a terrible mistake.

I hate how big companies will promise to call back and never do. I fell for it again with AT&T. I have a serious problem and after several hours on the phone AT&T promised a supervisor would call back. Just stupid on my part. I guess my only solution is to terminate my service because they will never fix it.

Every time I open my bill from AT&T, there's a new charge on my bill and every time I call and complaint about, their always trying to get to sign up for AT&T Uverse. And if you try to cancel they tell you how it will cost and it is an crazy price.

This store address is 9940 Waterstone Blvd Cincinnati OH 45249. I try to return exchange 5s to Iphone 6 within 14 days of purchasing on 11-03-2014. I talked the first AT&T person named **. She does not appear happy to work there or know what she is doing other than make nonsense excuses. She become somewhat rude when being contradicted. She first said that I cannot do it because I got the phone in 2012 and out of 14 days. After I showed her proof when the phone purchased, she then claimed that she cannot help because the phone was ordered AT&T ONLINE not the local store. I contradicted her that both are AT&T, I should be able to exchange at the local store. She then said that I cannot do it because I already bought it and owned it (AT&T NEXT). I told her that was not what said on AT&T website.

Did not comply with our agreement to credit our wireless account for the overcharge bill of $456.63 for the month of July & $695.18 for the month of August 2014. Last August , 'Danny' of ATT billing, agreed to settle on $695.18. Original agreement was to credit our account in 4 monthly installment(s): AT&T only credited us $91.08 for the month of Sept. 2014 & $185.40 for the month of Oct. 2014. They refused to pay the outstanding balance of $418.70 as agreed upon on our discussions with their Billing Department 'Danny' & 'Antoinnette' last Aug. & October of 2014. On Nov. 15,2014 ,'Keith **' from ATT billing refused to credit our acct. for the remaining balance.

The absolute worst customer service experience I have ever had with any company in my entire life.I have had 5 samsung galaxy note 3 phones. The 5th one is already messed up with software issues. I was told that my only options were to cancel my contract, warranty replacement or the next program. I haven't had a working phone yet! So I can try a 6th phone, or pay more money for a new phone?

We have been customers with AT&T for several years and as of today we are cancelling our service with them! I've spent hours chatting and talking with their reps who fail to understand what I'm trying to explain to them. They actually hung up on me when I asked numerous times to speak with a supervisor. When I called back, they put me on hold for 14 minutes. Nothing has been resolved and I think it's sad that a company as large as AT&T has a crew of representatives, apparently from India, who can't understand, communicate, or respond with an answer that would clear my questions. Warning: don't ever expect to actually be put in contact with a supervisor!

AT&T claimed not to have received my return but changed stories to the box was empty then back to non-receipt. After hours on the phone with many "managers" who said I had to pay for the returned phone I called USPS, filed a Fraud report against AT&T and all carriers involved. USPS did give me the name of the business that assigns the carrier for transport from USPS to AT&T Returns Center. This company, Newgistics in my case, said my phone was delivered and to have AT&T call them.

I purchased unlimited data. Then told years later it will be throttled. Slow down. Force to buy GBites, for faster data. Purchased data. Still service so slow. Yet being charge. Told must buy new phone to have great data. I have iPhone 4. So now I must buy iPhone 5. Told by representative I'm tired of being charge for data that doesn't work.

I switched accounts a couple of months ago [I went from my own account to a shared one with my boyfriend]. I did this at an AT&T store. However, before I went in, I looked at my account and thought I saw a bill that was due [I didn't realize I was going to switch accounts before I went in; they convinced me at the store]. So then I asked the AT&T workers if I had anything due. They said that any fees from my previous account will be prorated and billed to me within this new account [which was under my boyfriend's name], and basically told me not to worry about it. My boyfriend has the autopay function set up, so whenever there's a bill, his bank automatically covers it and I just pay him back. So I didn't worry about it, like they said...

We have AT&T U-verse, phones, internet. My debit card recently expired, received letters from AT&T to call or update online. Placed call to customer service, provided new information for auto pay. Asked that this be added for both accounts, was assured it would be! My account was not debited for phones $221.00, so now I am being debited double for all $441.00 and $151.00 @ this is crazy! No one follows thru with what they say! Must be a prerequisite for employment! Will be looking for new provider!

Can't use my services cause it don't work yet I'm paying for the service. Can someone be of some assistance. I have called and complain but nothing has changed and they don't want to credit me.

I upgraded the whole family to the iPhone 6. They had a buy back program for each phone ($200 per phone). We sent the 3 phones back in the provided boxes with pre-addressed labels provided to us from AT&T. Sadly the post office took them from me and I didn't get a receipt (2 packages total). One month later they have no record of either package and don't seem too interested in looking. That's $600 they owe me. My bill is also much more than I was told. I asked for the name of the woman customer service rep. and she told me it was Samantha ** !!! It's like a black hole. I am buying out of this program and switching providers. Anybody else had problems with buy back?

After 1 month and a 1/2 of waiting for my iPhone, and being told every day to keep waiting, At&t cancelled my order, and said I will have to start over. I ordered iPhone 6 plus on the next plan on Sept. 29th, and was charged $60ish for taxes, etc. I was told I was good to go, and to just wait. I have checked the order status link on the website EVERY day, and was given the expected date of Nov 6 - 17. All this week, same story, and the rep told me everything was fine and to keep waiting. Then last night it changed to this: "Your order has been cancelled."

I purposely meant to select zero stars because the issue and obstacles in the way of reaching a satisfactory resolution does not warrant even one star but this system requires at least one star. AT&T knows there is a reception issue where I have resided for 15+ years and the reception has gotten worse recently. I called my local AT&T store to inquire about an upgrade for my phone and while I had a representative on the line I also asked if AT&T was working on better reception for my area. The last time I upgraded I asked the same question. I told them if I can expect no improvement I would have to explore my options with other providers. The rep then told me if I called technical support they might be able to give me a plug-in component that might help.

I left Verizon to go to at&t so I could upgrade to the galaxy note 4. The representative told me after six months I would be eligible for their next program and upgrade to that phone in November. Customer service said it was true but it didn't happen yet. When I call them now they said that it was not true and now I have to wait 2 years for an upgrade. If that was how it was going to be, why lie about it and tell me that I should wait till October when the phone came out. It has now been 7 months and I am still fighting with at&t and no progress. I'm about to cancel the service.

I have unwillingly been an AT&T customer for 15 years now. Year after year being forced into signing or renewing a contract due to the inability of their phones to remain functioning for any period of time. I pay a ridiculous monthly amt compared to other services. They constantly tell me I go over my data usage, even when I rarely use my phone, & then add additional fees to my bill. The last 4 phones I have received have broken within 2 months for no apparent reason. Each time becoming more and more difficult to replace. No employee has ever been helpful. When I go to the store, nothing can ever be done and I am given a phone # to call.

I ordered for an iPhone 6 Plus on September 12th, 2014 which was the first day of the pre-orders. AT&T has a batch processing system of cards. My card did not go through in that system, for reasons I do not know and I did not even receive any notification about that. And then after a week later when I called up to see what happened to my order as I did not receive any confirmation till that time, they told me that my card did not go through. They took my card details again and went through the same batch processing again and did not go through again. I called them again a week later and then I hear the same thing again. Now I was really mad at them. Then the customer service representative told me that she will process it then in a separate method where it does not go through the batch processing of cards.

July 3rd of 2013, I signed up with AT&T because at the time the Samsung Galaxy S3 was free for new customers. I was told my first bill would be a little higher than normal because of activation fees and what not which I understood. The first bill came and it was the amount I was told it would be and I paid it. Not long after I get another bill for $107. Bewildered, I called them and they said it was because I signed up at the end of a billing cycle which I was NOT told about. To make a long story short they billed me a whole month's worth of service for TWO DAYS. You read correctly - A WHOLE MONTH'S BILL FOR TWO DAYS. If I had been told the truth up front, I NEVER would have signed a contract with them. I then told them they could go ** themselves and I wasn't going to pay another dime. They now have my account in collections and yeah my credit score took a hit, but to hell with them. They'll NEVER get a dime from me. I unlocked my free S3 and am now using it with another provider so AT&T can SUCK IT!!

When I decided to Contact AT&T about cell service, I made it clear up front that I had serious health issues & could not be without a phone. That I was on disability also so couldn't pay big amounts at once. They Guaranteed me there was no reason I would be without a phone. Even after they told me about first month's service with activation fees. I told him once again I could not pay that much at once. He then proceeded to tell me they could split that amount in 2 payments. I paid 200$ when the bill was due & the lady tells me to call back on the 12th to see if payment arrangements could be made for the rest. (213$) Well now that it has come down to it they are telling me they can't split anything up. That if I don't pay the remaining amount asap I'm looking at my service being interrupted! So after all the guarantees I'm looking at being without a phone. So if I need to call someone because of being seriously ill do to my health issues I'm out of luck, and take the chance of death! I'm not asking for free service or for a pity party. Just for a little time to pay my remaining balance. Obviously I'm going to pay it because I HAVE to have a phone!!!

After about 10 hours on the phone, nothing was resolved with the DSL service, reps were rude, reps gave me misinformation. I still can't use my laptop online or as fast as I can because of pop ups. I paid for the DSL service, but can't use it for anything, except for my phones and under product liability. I'm not asking for anything that shouldn't be covered.

AT&T representatives are unprofessional. They keep you on hold for long periods then they keep trying to shove the AT&T next program down your throat. Because I refused the representative refused to allow me an early upgrade until November 27 or December 1 even though I have paid for service on a deactivated phone for a year December 1. GOOD RIDDANCE.

I use the web on the phone. It is very slow and I can't log in to websites. I switched from Sprint because it was bad and I heard you were better in my area. Turns out you are no better just more expensive. I’m going to check out Verizon tomorrow and if they offer better service I'm dropping your service.

We have been lied to by At&t, many tape conversations, and confirmation numbers, different people each time, no one will listen to me and my needs. They do not explain why we are so overtaxed. They will laugh and party in the background on our tape, many times. We cannot get our problem rectified. This has been going on 3 years. I am on Social Security Disability, ask for a regular phone, landline local calls only service, no features, and to be raised internet speed. And my rate goes higher every time I try to talk with a customer agent. We will each time set a set rate and each bill is higher, and we pay hidden taxes in Tennessee, they will not explain surcharges and other fees? Government fees and taxes which is about 13-14 dollar each month, it keep changing. I told them we was also taping, but all I got was the run around.

I switched from Time Warner to AT&T. Since day 1 it has been nothing but hassle. From getting someone out here to hook up service to getting my billing right. I should have just stayed with Time Warner. I have had to call them EVERY month regarding my bill because it is wrong. I have wasted so much time. I am now FORCED to pay for charges that were not part of the package I signed up for. $14 a month more. I only have internet and TV with them and my daughter needs a new phone. Because of this, I won't even consider AT&T as an option. I will stick with Verizon. I will NOT stay with them after my year is up.

My plan with Sprint is ending soon and decided to look at AT&T and the representative lied every chance he could when I had done the research of what’s cheaper. He tried to convince me to get the most expensive plan (Next program) where you pay full price for the phones in monthly payments when you can get a 2 year contract and a phone half the cost. He shows me graphs of different plans then I caught him in his lie and decides to lie even after right after I caught him. I'm being lied to even before being with AT&T, imagine later? AT&T definition of (free tablet) is you pay 10/month for two years. People should know and I don't want people to eat up the lies and get played by paying more.

Waited until my contract was over to get rid of AT&T - since I was getting such poor service and many dropped calls, only to find out that the contract date doesn't coincide with the account payment date! Supposedly a "well known fact" according to the chat agent. So now I have to pay for an entire month's worth of "service" when I only used 10 days!

Back in March of 2014, I sign up with the plan to purchase phones and have the price rolled into the contract price, the mobile shared value plan 10gb. At time, we obtained 2 iPhones, 1 Samsung 3, and my phone - the Nokia 1520 Windows phone. I want to say up front, I have been a customer of AT&T or one the companies they bought out since 1995 (BellSouth Mobility, Cingular), with the same phone number. This will be my last time with them. My Windows phone crashed this weekend and I couldn't even get the any of the touchscreen back buttons to work to reset it. I took the phone to the store in Dawsonville and was told there was nothing they could do. Even worse, I still owe AT&T over 400.00 on a phone that doesn't work.

Back ordered iPhone 6 plus - AT&T is a joke. Not sure how this phone can still (a month) be on back order and retail outlets have them??!

For months, AT&T try make me switch to U-verse. I finally decided to go with it. But after that, that's where all my problems began. They keep sending different bills and shutting off my internet. I call them and they supposedly fix the problem. But weeks later, I go to the same problems. I'm going crazy and about to have a heart attack with them. Biggest mistake I made.

I sign for family 4 line for 160 + tax. They told me by phone and by email total 160$. After 8 months I realize that I owe 1000 $ more. I call AT&T, rep told me that my family 4 line is 260$. I replay mistake, please listen to the contract record tape - she say, "I cannot." I say, "Give me your email. I will send you my acceptance for 160." She say, "I cannot give you any email." I say how much to cancel this, she say 1000 plus 1000 late fee. I'm wondering why they recording and email me 160 then they don't want to listen or read my actual contract. She say, "Sorry my computer show 260 pay or collection." I switch to Verizon. I'm going to take AT&T to court and I have all the email and the record contract. If you have the same issue like me please call me or text and together we can take a class action AT&T.

“Dear Mr. de la Vega: I have been an ATT mobile customer since the inception of the iPhone. My problems go back at least five years when I began to document them and longer as I seem to recall. In the beginning, I was held hostage by the fact that ATT and Apple had an exclusive agreement and it was the only game in town. So I was patient thinking the technology would improve in time. But since the advent of Verizon being authorized to connect with Apple, it has become painfully apparent that ATT service is mediocre at best. I have continued as a customer simply because I was gullible enough to believe ATT commercials and press releases. Until Verizon came along, I had nothing to compare to. That has changed dramatically since November 2013 as the following will explain.

My payment is due on 16th of every month, I pay it on the 16th of every month but now my payment is due on the 10th of every month. The bill is still the same, but I paid for 30 days not 24 days. They tell me that I'm still being billed for 30 days.

I just had a bait and switch problem with AT&T Uverse Internet Service. I called to get internet service after I found an ad for 45mbps service for $29.95 per month online at **. I called the number in the ad and the rep not only said they could do it but she said she could do it for me for $19.95 a month for 45 mbps internet service only. I asked if she was sure it was the 45 mbps speed, she said yes. I agreed to it and they came out to install it yesterday and the installer said that the order included 2 TVs. I told him I already had TV with someone else so he only installed the internet but told me to call because there must be something wrong. I called today and of course they are saying they are now going to charge me $71 per month for what they quoted me $19.95.

After 2 years of dropped calls and terrible coverage, I have finally switched from AT&T. The reasons, however, had to do with bogus charges (that were reversed) for international service which was continued after I requested termination. The charges resulted in an additional $200 on my bill. In addition, a "contract cancellation" fee when my contract actually ended one day after Verizon ported my number. That fee, after which the AT&T rep told me I "should get a lawyer," and that "I should take it up with Verizon," has not been reversed. The term "customer service" is a misnomer for anything but! If I wasn't stuck with an AT&T iPad, I would never do business with this company again. Rest assured, when I get a new device, I won't!

The new AT&T Next plan is a complete rip-off. Paying an extra 24.99/month for 2 years for the same phone you could purchase previously for $199 is crazy. Even though I have been a customer for 5 years and have paid AT&T more than $12,000 over that period they are unwilling to allow for a decelerated upgrade (upgrade is available in January 2015) so we are talking 53 days. They are trying to force me on to the Next plan which is complete rip off. I will leave ASAP.

AT&T has become my worst nightmare. At the end of August 2014, I ordered DirectTV and DSL internet through AT&T. I had an existing cellular service (the "Family Plan") which included three lines. I paid my bill August bill on September 2, 2014. That bill was $202. I then dropped the two additional lines on my family plan leaving me with one line. On October 27, I went back to the AT&T website I used the prior month to pay my bill to find that my bill was $1067 and was past due. Yes, $1067. I have been on the phone with these idiots for a total of 9 hours on and off for the past 5 days. I have pages upon pages of "live chat" printouts. There is not one single human being there that has a clue about anything. I have been bounced from one department or "specialist" as they like to call themselves but to no avail - no one has a clue. I have been told that I cannot get out of my service with them due to a contract and I will be liable for an "early termination" fee. I would happily join any class action out there to put an end to this company. Someone please let me join.

I went to AT&T to sign up for internet. After paying all the first initial charges they say 2 weeks before we get connected. Well 2 weeks goes by I had to go back to store, they never created an account. They tried to recharge us but I had all my paperwork. Waited another 2 weeks for services. Then got charged overages so called, had them correct their mistakes, in the process they offered me a phone line. I repeatedly told him, “No I had three phones.” He told me the phone was free with this package, turns out it wasn't so I called back. Again they were only suppose to disconnect the phone but they didn't so I told them, “don't bother reconnecting me.” Now I've been fighting since Aug 5 when they disconnected about a connection fee that never happened. I talked to a few supervisors, they telling me they resolved the problem. Now I get a letter in the mail from a bill collection agency saying to pay this bill that I do not owe - beyond frustrated. This is a living nightmare that will not go away - biggest mistake in my life.

I canceled my AT&T U-verse service by phone in St. Louis effective Sept 24, 2014. At the time we did not have a balance due because they bill in advance, and our last payment was late August. At AT&T's direction we shipped the equipment back to them via UPS. This was done on September 24. Then in Early October we received a bill for $317. We phoned AT&T and the rep agreed it was an error. Said, "Do not pay the bill and we will send a final statement in a couple weeks." That did not happen. Instead we received a new bill for $480. This prompted a third call wherein the rep said that a manager would call us back that day. That did not happen. We originated a fourth call from the local AT&T store in Gresham, OR where we now live. The result of that call was again acknowledgment of the billing error and a promise to correct it, and properly close the account. They also promised a confirming email. Neither has happened. At this point I think AT&T's actions border on criminal. I expect their next fraudulent activity will be to report us to a collection agency and/or a credit bureau. That of course would mandate litigation, which is in nobody's interest.

I purchased an Alcatel go phone from the AT&T store in the Staten Island Mall. I very specifically asked if the phone could be unlocked because I would be taking overseas for an extended period. It was confirmed that the phone could be unlocked overseas. Once overseas I discovered the salesman conveniently forgot to mention that I would have to wait six months to unlock the phone, that if I did not top up the phone AT&T would cancel the SIM and the phone would never be able to be unlocked, that the number he gave me for international numbers doesn't work for Go Phone and I have to be patched through with great difficulty to another operator. I called AT&T after three months and they said I could not unlock it for another 3 months. That operator also failed to warn me about the cancellation. Six months later I have a useless phone.

Since the beginning (1999 for me) AT&T has offered high quality cellular phones as well as high quality pre-certified like-new phones for FREE (the real free, not the free now pay tomorrow crap) with a two year contract. Over the years I have had many upgrades with AT&T and always with a free phone and another two year contract. Especially since I've been adding my kids. We are up to four lines now. Imagine my horror when I discover that after 15 years of my total "always paid my bills on time" loyalty that I have to "rent to own" my refurbished phones (they call it free). I actually pay the entire cost of the phone, $552 spread out over the next two years. Or I can buy it for $150 BUT I lose my so called $25 a month discount, which at the end of the 2 year "next" program I would have paid a total of $750 for a $552 phone. Half the time the phone that I want is conveniently "out of stock" when the deals run better.

AT&T has provided me the worst service. Ever since being with the company for no more than two months, they allowed for someone to make changes to my account without my authorization which took my 4 hours to get it corrected. I was told that it was nothing that could be done until I went to an AT&T store and the manager at Easton Rd AT&T helped resolve it. Now I got a bill for 525 and when I call and complain, they tell me they cannot adjust almost 70 dollars and surcharges which I should not have gotten if AT&T retention department would not have allowed changes to my account in the first place. Beware, do not use AT&T as a phone carrier. They will let anyone make changes to your account which will cause you to have hundred of dollars in fees and charges.

I called AT&T Wireless to ask if I could switch my account to prepaid but keep my current phone number. They said yes, but I would need a new SIM card and to go to a physical branch. So I did, and there, they told me (1) that I do not need a new SIM card and that (2) they could not help me at the branch, and that I had to call customer service over the phone. Despite my explaining what they had told me over the phone, they insisted that no, I needed to do this over the phone, not at the store.

I saw a commercial on TV when watching a football game. The say AT&T would give you 30G of data for $160.00 dollars. Please tell consumers to be aware that they also charge you $15.00 dollars per line. I have 4 lines, that's additional $45.00 on my bill.

it's late and I hate conflict, confrontation, but I hate dishonesty and ripoffs more... Every time I search my bill, Something else has been added! Please HELP STOP AT&T from ripping me off and other customers!

They told me my plan would not go up only for the upgrade fee and now it went up over 100.00. So I am not into a contract with other phones and they are wanting to cancel the phones I have been with att for over 20 years.. What is the deal with this company, they lost sight in all and the manager are useless.

I had a problem with two customer reps regarding a billing issue. I felt that they did not understand the problem. Therefore, I asked to speak with a supervisor. I was told that a supervisor would call me. I never heard from them, so I sent an email to the executive office regarding two issues: the billing mess-up and the fact that I had not been contacted by a supervisor as I had requested and had been assured would take place.

I bought a new iPhone6 2 days ago and since the switch of the SIM card and new phone activation I am unable to receive or place calls. I went to AT&T store and was told that it was a bug but should not last. I called from a friend phone AT&T technical support and was told it would be fixed. The issue persist. I work with my phone and have no lane line in my house and live alone. No one is able to tell me when the issue will be solved and if I will be compensated for the inconveniences. I was told it was only Florida users who were affected but is this true?

AT&T canceled my account due to nonpayment. I informed them that I was unemployed, and I could still make small payment to them. They didn't want to hear it. My services were interrupted, when I was able to call them to make arrangements they said that I owed them $1,100. They deducted $149.00, but then they added it back on cause I still wasn't paying them. How could I when I was unemployed. Then the Rep said, "Well can you borrow money from a friend of family member?" Really? I knew I owed at least $350.00, not no $1,100! I've never had a phone bill that high. Can they still ask for money when they close your account? Now my phone is off, and I have to find a new carrier.

On September 19th 2014, I upgraded one of the lines on my account to the new IPhone 6. I had heard of the new next plan and after reviewing it, thought it ridiculous to make payments on a phone. So I opted to sign a new 2 year agreement and pay the subsidized price. I specifically explained to the Apple employee that I wanted no changes done to my bill, that I wanted to ensure that I continued to pay the same amount monthly. He replied that no changes were being done to the account and that with the exception of the upgrade fee of $40.00 that I would not have any other charges on my bill and that it would remain the same amount.

I use AT&T for 2 years for my wireless for 2 years. When my contract expired yesterday, I was planned to jump to T-Mobile. When I talked their customer service to make sure everything is OK, one of their customer service guy told me that I would get $200 credit toward my wireless bill if I add a new line and stay with AT&T. Therefore, I decided to stay with AT&T because of that. When I called AT&T today to add a new line, I was told that there was no such thing about $200 credit. They deny that AT&T even have record that I talked one of their customer service yesterday. They are not going to honor that because that AT&T guy made no note about what he said yesterday. I think AT&T is dishonest, not just one of AT&T guys doing that. I think AT&T does not keep record of this kind of practice intentionally in case to get sued again.

I bought a MotoX2 Oct. 5th. I had been having infrequent problems with phone which I chalked up to poor AT&T service. Problems were: phone calls dropped, mic or receiver ceasing to work during calls, phone turning itself off & restarting without being touched & phone being unable to actually shut off. Problems became worse Oct. 31st with restarting of the phone occurring multiple times in a row.

Not only do I have an account with AT&T but my parents do as well and our service has gotten really bad within the last couple months and when we try to call customer service they never have an answer as to why. Tired of hearing that the problem's with their towers and you're on hold for a long time. I switched to AT&T from T-Mobile due to the great service my parents were getting but now I wonder if I did the wrong thing.

AT&T just changed my billing cycle from first week of the month to the last week of the month. I was billed $300 Oct. 5 and then again Oct. 27. They will now receive 13 payments this year, even though I set up a billing cycle to come out at the first of the month years ago. How can they justify that? I want to dump AT&T right now and not sure where to go with 4 cell lines, tv, and internet. Any recommendations?

Both at AT&T store and over the phone, they told me that I could bring my bill down. I cancelled my 30 unlimited media plan for iphone because they slow it down after 5gb. I was told that for both lines, I could bring my bill down to below 150 and it has not been the case. And ever since we upgraded to the iphone 6, forget it, more fees, and more charges. And they say now its 40 per line on the family share plan of 10 gb a month. I'm so mad. They didn't tell me that!

From the initial date of signing up for their Uverse service I have had issues with billing. Every couple of months the charges go up even though they promise to keep the same price for 12 months. I have to call, do a live chat, receive promises and statements that are not true. Today I was told if I downgrade the core package I have to pay more. What kind of logic is this? Pay more for less service? Even a manager couldn't help on live chat, suggested I call the customer service.

In May 2014 my boyfriend and I went to a retail AT&T store to buy a new iPhone. The rep explained the installment option. A portion of the cost of the phone is added to your bill every month so we would not have to pay the entire amount upfront. She then told us, "We are running a promotion right now. You can choose between a home security item (I cannot remember exactly what this item was) or a Wireless Home Phone Base" that would allow us to use our cell minutes with a home phone. We declined both options. She replied, "They're free, it would be silly not to take one." I briefly considered the phone base but I knew we would never use it (we do not own a home phone) so we again said no. She continued to push and suggested we take it, as it's free and we could give it to someone else if we decided not to use it. I did not see the point in accepting an item I would never use, but she continued to pressure us so we told her the base would be fine.

AT&T is really bad company. I upgrade my phone and was charged with 40 upgrade fee. I called them and asked if they could waive that charge and they said yes, but when I receive my bill they not only charged the 40 upgrade fee they also change my plan and charged another 40 dollars, total was 80 more. Immediately called them and asked why they did charged me and the lady or man, because in the chat (Kristian **), told me to tell her (him) "WHY YOU HAS TO WAIVE THE UPGRADE FEE". That is really mean and pissed me off, I told her (him) “Because I'm a good customer who pays the bill on time every month”. Of course they did not remove the charge and I have to pay. They are such liars, I do not recommend AT&T.

My daughter and I share a 2GB plan. I only use my phone to check my email and Facebook from time to time. My daughter lives on campus and is always connected to wi-fi, but she shows overage charges as well. According to the service rep, her phone switches back to cellular data when the screen locks. I've never in my life heard of such. Every single month, I'm on the phone with AT&T trying to find the source of the problem. Today, I stayed on hold for 20 minutes waiting on a representative to answer my call and then waited 35 more minutes while the rep "researched" my account to return each time with no answer. Then, she lied like she was going to transfer me to a manager and that she would stay on the phone to prevent me from having to go all the way back through this book of explanations all over again for the third time in a week's time.

I have been struggling to close my account without early termination fee because for 7 weeks now, they have not been able to provide service.

Complaints take hours to get solved. If solution, problem still remains. Phone unlocking, after 2 years, they will use all excuses to not do it. Most of the people are untrained so need to keep you on hold.

I am overwhelmed with a problem that I have with AT&T. I had a problem with my Samsung Galaxy s4 cell phone - color blue. I reached out to the warranty department upon which a Phone was sent to me. I followed the protocol and returned the defective device to AT&T without thinking of any preempt obstacles. I received a text message stating the phone was scanned and Is in transit to the warranty department. I thought nothing of it. To my dismay three months after I am checking my account and saw a bill of $1672. Upon perusal of the bill I was charged twice for defective device not returned twice at a cost of $1078.

If you purchase a phone from AT&T as an upgrade, they kick you off your current plan and charge you $25 more per month. Under the guise of paying $199 for a new phone, they actually are charging you the $199 plus $25 per month for 24 months. The total for your new phone... $799! Outrageous.

My husband and I experienced the extremely dishonest and terrible services regarding AT&T mobile contract at Targets mobile department. The Target store is located at 1871 N Main St. Walnut Creek, CA 94596-4106 (**) and the lousy representative's name is **. My husband and I have been AT&T customers for over 8 years and previously we had the mobile share plan (2G, unlimited talk and texts for 4 lines) for $136 per month. Due to a recent promotion at Targets mobile department, we went to check if now is a good time to upgrade to iPhones. On August 14, 2014, we went to Target of Walnut Creek and asked ** if there are any changes or hidden charges after the upgrade. ** confirmed multiple times, that neither the contract nor the fees will change. During the process, we did not receive any document regarding contract or price change; therefore, we were convinced that all remain the same. The only piece of paper she provided was a bill of our upfront cost.

I paid 300.00 on the 24th of October which was more than my bill in order to make Nov bill not so steep cause of holidays. Well on the 27th without my permission ATT takes out 230.00 again which makes my account in the negative. This bill isn't even due until Nov 12!!!! I called and the guy was really nice and he gave me the credit back plus my overdraft charges which is a blessing but my bank can take up to 10 days to give it back to me! How can they take money out without my consent? I asked the guy to make sure there were no automatic bill pays and there are not. He says he doesn't know why that happened. But it has happened to me before but it didn't make me in the negative with my bank! This should be illegal.

I have had to contact AT&T twice. Am now onto the third phone number because they can't seem to get the number unlisted like I requested and am paying for. Now also been on hold forever to fix this. I am not even sure this time will be it. I intend to cancel their service if not fixed this time. Unacceptable when you are paying for something and not getting it. Bad enough once, but three different phone numbers in less than a month of having their service is pretty pathetic! I was ripped last night when answering yet another 800 number, to have a recording tell me that Halloween was their favorite holiday because the costumes make them. Well, let's just say if a child had answered I would have been even more livid! Sick!

I have had nothing but trouble with AT&T. I have had it since Sept 2013. My bill has never been the same, when I call, there is always an excuse. They proceed to tell me they gave a credit for this or that but then charge me double the next month. Then the same thing starts all over again. I have not been able to connect to my internet since changing to AT&T and they tell me it is on my end. I have had my computer looked at several times and all say the same thing. The tech looked at it and was even puzzled. I DO NOT recommend them to anyone unless you want crappy service and no internet. Very unsatisfied!!!!

I had unlimited Internet with AT&T and it wasn't unlimited. Paid extra additional $31 Internet and it wasn't unlimited. It was slowing down my data! I called him about more issues. They told me I have to slow down My Data usage. They suggested some things I need to turn off on my phone. I told him "Why do I have to turn it off if it is unlimited?"

Went to AT&T for a no-contract phone, told this is a no contract phone. Use for 6/m and tried to close my phone, and go to a different phone co. I am told I am sign up on a 2/yr contract. I said no I'm not. I told the salesperson over 10 different times I don't need a contract phone and to put me on a NO CONTRACT PHONE. Talked to the store manager, he said I now will have to pay a 255.00$ pen. to get out of it. Be very careful, the salesperson in front of you is going to screw you if he can. I will never deal with them. NEVER NEVER NEVER. THANKS SALESPERSON TED FROM STRONGSVILLE LOCATION.

Walked to AT&T store looking to get a bundle on wifi internet, phone, unlimited data.. Spoke to one of the sales person.... explain to him exactly what I needed. He showed me a wifi modem... told me that I can take it anywhere. I can use it to use my phone. Can connect up to 8 devices. Can use my own phone. Does not need to change phone number. Monthly charge is $56+ a month plus the modem cost more than $150+. Took the modem home and the phone calls did not work..... tried everything. It was late and decided I will go back to the store the next day. Went to the store and spoke to the same salesman. I told him that I could not use the phone and if I do while he was looking at his computer and did not want to look up at me, said that "it will cost me more than a $100+ a month." By this time I was getting very upset... I did not want to argue with so I just told him I am returning everything back. He shrugged and told me that he will charged me $32.00 for the restock. I was horrified by this but I still did not argue. I had a sick feeling inside my stomach that this company are blatantly ripping people off.

Signed up for new service to the Internet. Was told that it was setup. All I have to do is connect and follow the package Instructions. Instructions are easy to follow, no big deal. No connection. I call and talk to 3 different support staff members that read from an outline and they all tell me that it was connected on such and such date. I say I'm sorry but it is not. I do this for a living and I'm telling you it's not. Come to find out today after I have been up half the night with these people, It WAS NOT connected. They had to call a lineman to trace the line all the way back to base station. Technicians I have to problem with, the sales and so called support staff....haha, a joke.

Since I have been a customer of AT&T for many years and consider myself a loyal customer (mainly because they make it impossible and hugely expensive to go elsewhere), time and time again any decision of "early upgrades," billing discrepancies toward my favor, etc., etc. Have NEVER been granted, and always just a cut and dry answer of, "No." In February, 2014, I unfortunately dropped my iPhone 4S, walked in to an AT&T store (intending on replacing that with a 5S).

AT&T has not honored my unlimited data plan since I upgraded my phone last month. I call every two weeks like clockwork, and the order remains open, but unresolved. They even claimed to escalate it, but still nothing. It's been six weeks.

After losing my phone I was heading to the mall to buy a new iPhone which was on hold for me. (Which was lucky timing because there is a 5-6 week back log on them). I decided to call AT&T to see if I was eligible for any type of early upgrade. (My normal upgrade isn't until July 2015). When I finally got a rep on the phone (15 min hold time) she assured me that EVERY line (4 of them was eligible for an upgrade.... Weird but FANTASTIC). So my upgrade would be $399 for the phone plus a $40 activation fee. Note: I questioned what she was reading and told her the store had been telling me different. Nope... Absolutely eligible.

I recently traveled to China (I am still there) and received a message that my bill was very high due to data roaming. I contacted AT&T and told them that I never changed my data roaming settings and they were supposed to be off. The response was "It is your responsibility to make sure the data are off and it is nothing we can do about it". I am not sure how they can charge someone that does not intend to use this service. Live and learn. TERRIBLE SERVICE! I will never use AT&T again! I will switch to another carrier when I get back in US.

Att is just a Big bully. Att gave me the worst service for a year. So hard to get a live person on the line. I waited out my year contract. The next time I was forced to call in, I cancelled. They gave me a cancellation fee, said my contract automatically renewed! Who can I get to help? I would have never agreed to any contract extension.

If there was a less than 1 star, I seriously would give this to AT&T. I have been a longterm customer of AT&T back when they were Cellular One. Years ago I used to praise their customer service. They used to go out of their way to accommodate their customers. I don't know what happened to those days. Right now this company is run by a bunch of a$$holes with inconsiderate jerks as employees who wouldn't know what customer service was if you presented it to them on a platter.

I took AT&T wireless connection 2 years back and now 2 year contract is over. I am planning to go outside country for vacation and need iphone unlocking key. I put a request to provide the key. But still no response from AT&T. It reached the customer help desk couple of time and they were rude to me while asking about unlocking key. Worst customer experience ever.

AT&T is the worst company ever, lying and steal your money. There was a special that as 50.00 a month for internet and house phone service but they told me I would pay more than 50 on my first bill. Then next bill would 50 for 2 years but my next bill was 91.00 dollars. I was so angry that they've lied to me. I called customer services and told them to change it, the guy told me it was an error and would be fixed in 76.00 for taxes and it never happened. Now they telling me after my 91.00 dollars bill, it would be 81.00 for 8 months then 76.00 after. They are the worst company ever. I hate I'm cancelling service, that's probably a bad idea too, they also charge me for that too. SMH.

Disconnected up to 8 times daily. Slow to non-existent download/uploads. Numerous daily non connection problems. Calls to AT&T complaint times up to 73 minute wait times, and then auto disconnect result in a re call if you have the time. AT&T IS NOTHING MORE THAN COMCAST IN DISGUISE.

I have been on the phone with AT&T all day long and have gotten nothing. They messed up on my account and want me to pay for without even helping me out. After I made a $435 payment they still want more money. Payment is not due until next month. Counseling service right now.

I got 2 cancellation email for my 2 orders this morning at 5am. So annoyed with this AT&T service. I feel like I'm on the phone with them every other week. Ridiculous. Here's what happened. Annoyance #1 @ 9:20am - I sat on the phone w/ AT&T customer service for 30 min while the rep reviewed my account looking for a reason for the cancellation. Before she told me that "I didn't accept the terms and conditions and I would need to go into a store to accept and reinstate my order". I didn't receive any notices of incomplete T&Cs but whatever I'll drive to the store. Annoyance #2 @ 10:30am - I drove to the closest AT&T store and was told that "Term and Conditions do not need to be agreed to until you receive the phone." When I asked them to help me, I was told they could help me with online orders.

We had one phone line used for a fax machine (AT&T). Second line long distance phone line (Time Warner Cable). We tried to cancel the fax line and switch the other to AT&T. After two weeks, no phone service. They had not port over the phone line. Two more weeks, no phone service. They could not find the order. One more week, same thing. Decided after a month to stay with Time Warner. At end of August received a 170.00 phone bill for two lines. Said we had never cancel the one line and had the second phone line with them. They said they fixed it and we owed nothing. Happened the next month - now the bill is for more than 200 dollars. Same story from them, but they were a lot harder to deal with this time saying it was a legit bill.

I have been AT&T customer since 2006. I have plan my trip to Panama City on October 10-19 2014 so I call customer service, asked If I can have any kind of package for talk time. So he recommend the plan for $30 which can use 80 mins of the talk time and I accept it. I went to Panama, turn my cellular data off and use 53 minute of the talk time. When I came back to Miami and look at my phone bill is come up for $380 some dollars. Then I call 611 and ask for answer. After 30 minutes they bring the bill down to $270.59. My phone bill normally will be 130-150$ + 30 and tax should not be over $200 so I call again and no action. So I will to leave AT&T the end of my bill cycle. I have record last conversation with AT&T customer service.

I have Internet thru AT&T and cell phones (3). I have to call them every month. I was over charged for 10 months on my Internet bill and this month I paid it on the 10th and now it's the 23rd of the same month and is turned off due to failure to pay!

I went into the local AT&T store to take advantage of my upgrade. I picked the I4 and when I asked how much I owed I was told $40.59. I asked if that was all and was assured that was it. I paid, the lady went over my new plan and I was told that I had been overpaying for some time. Hello! So we went over my plan and I was told my bill would drop to a little over $100. Great!! I left, very happy. My first bill was $135.10 and I didn't question it, figuring it had something to do with the new service charges. Next month, same thing. The third month I went thru the bill with a fine tooth comb and found that I was paying the 3rd payment on a 24 month installment plan!! I was never told or asked about an installment plan.

Poor service, and data was ate up with data turned off. ATT refused to fix the problem and would not allow me to make payments, I turned service off and went into an ATT store and the man I spoke with told me as long as I was making payments it would not be turned over to collections. I received notice today it has been turned over to collections.

I just want to comment about my experiences with my cell provider, AT&T. I have changed my cell number 4 times and repeatedly added my number to the DoNotCall list. I haven't even given my number to another soul and I'm getting unwanted texts and a caller that hung up. This company in my opinion has not thought outside of the box. I feel like I'm being blamed for the harassment, as I would have no reason for bill collectors or telemarketers calling me. After all the data breaches that have happened I'm tired of being given all the same lame answers.

We had an ATT landline for over 15 years without incident. We had cellular and internet services with other carriers for over 16 years without incident. Then we got cellular and wireless internet. ATT is not the company it used to be. Our investigative report is over 60 pages long. In brief... We went through the whole resolution process through the president's office and formal dispute claims with ATT..... They even agreed to our resolution terms, corrected a few billing errors and contained with the same illegal practices. We spent over 60 hours in a three-month period trying to resolve billing and other disputes on our accounts.

I finally traded my flip phone for a smart phone so I could get text messages. I have been with AT&T my entire life with the exception of my Military Service. I bought this smart phone because the screen was big. I was told my bill would be 82.99 per month. I RECEIVED a Bill for 93.92. I called and asked why it was high. They said it was a one time thing and then the next Bill was 109.01. I have called multiple times about this and get nowhere. Please help.

I had enrolled in the Next plan so that I could upgrade to an iphone 5s. I ended up paying my phone off early because of the ridiculous charges put on my account every month. I was basically paying $150 minimum for a single plan and that is with my 2 discounts included. I decided I needed to switch to a different phone carrier so I paid off my phone and requested an unlock code. I found a different carrier that would do unlimited everything for $80 a month! Unfortunately AT&T refused my request to unlock my phone and with just 2 days left of my billing cycle (I had requested to cancel my account then) I was unable to save my phone number. The other carrier needed my AT&T account to be active so that I could switch over my phone number to them but since I was providing the phone I needed that unlocked as well.

I have been on the phone for 1 and 1/2 hours just trying to talk to someone about a new plan for DSL. I was rerouted to no less than 10 people. I finally just said I wanted to cancel my service and then they wanted to argue with me about that. I don't understand how a business can treat people the way they do. If I ran my business this way I wouldn't have a business. Needless to say I got nothing accomplished so I will have to go through this again later but my blood pressure was to a boiling point and for someone who does not lose their temper I was beyond out of control with it.

I have been with AT&T since purchasing a mobile phone in the late 90's. The friendly service that I have been use to really seems to have degenerated over the years. Today, I spoke with a young lady names ** at the store located on SW 3rd and Yamhill in Portland, OR. She did not introduce herself at first. I had to ask her what her name was. She also yawned during our conversation in a cavalier way as if our conversation was boring her. The service experience today at that store is indicative of the poor customer service AT&T has provided over the past two years to me. My contract is up in December 2014 and I am definitely going to be moving onto a different carrier. There is no more genuine personal customer service from AT&T anymore.

This is ONE of WORSE company ever. I only wish I had stayed in my T-mobile or went or Verizon like other people been saying. I am being charged for everything in the company, I am guessing for even call them. I spoke with this guy minutes ago. He was so rude, uneducated, not willing to help out, NOTHING at all. This is my 3rd time with almost the same issue and cannot get a solution and what does that tell you? They even threaten me what I will ended up paying if I leave them.

I had made an agreement to pay a late payment by a certain date, and paid the debt 2 days prior to that date. Two days later AT&T pulled a stunt of withdrawing my next month's bill as a bank draft from my checking account without authorization. That payment wasn't due until a week later, so it wasn't just claiming an overdue payment. But, in either case, to remove funds from a bank account without either an authorization, or by selecting to have auto-pay set up on the account is against the law! I contacted customer service which tried to justify it in two different attempted lies. First by saying that my u200 cable package requires auto-pay (which over 2 years of prior service and paper billing prove otherwise) and then just stating that I now had a "0" balance on my account and to not be concerned by it.

I have been with AT&T for over 10 years. I was unemployed and asked that they waive a reactivation fee of $40.00. Also, I recently upgraded my iPhone and was charged a $40.00 upgrade fee. I even spoke to the manager and he was useless. After my two years are up, I plan to find another wireless carrier. AT&T is raping their customers.

I made a mistake, I bought an iPhone 5 from AT&T. I had been with them for about five years, so I thought it was OK to upgrade. Then I got transferred to Europe. In July I paid the balance on my contract and phone to take it abroad and buy a SIM card over there. After that, I asked AT&T to unlock my phone, they said NO, I must remain with them for another 60 days before they unlock my phone. OK, four month later I asked again, this time is denied again. Apparently I have unlocked five devices in the allowed time. Never mind we only, in my entire family, have 3. AT&T is horrible, only followed by Apple. I will never buy another apple device, and the ones I have I'm throwing away. They are the worst of the worst.

My 3rd attempt to get my bill explained to me, reps seems to have no idea what is going on and I'm just being transferred around. I am on the phone for over an hour. One even transferred me to billing which is not opened at 8pm. Very terrible AT&T.

From the time I signed the 2 yr contract with AT&T to present I have regretted it. First, the phone I bought had several issues and finally the 3rd one worked, for a while. Tech support was rarely helpful as I could not understand the technicians due to their strong accents. In store help was at times helpful but usually I was told I had to call tech support. So it was like going in circles. I am the only person on the contract however another person was able to go in and change that contract without my consent. Now that the contract is up and I'm trying to unlock a phone to move to another carrier, AT&T has been jerking me around for 3 weeks. Each call to customer support gets me a different response and instructions on what I need to do. My bill is paid, they have always been paid, and they come up with bogus excuses about why they haven't unlocked it. I have done everything they asked, some 2x. At the moment I'm waiting to hear their "decision" regarding my case. There is NO CASE! I am paid up, contract is done and I want my phone unlocked. It's really simple, no weirdness, no nonpayments, no complications. They're really a crooked outfit as far as I'm concerned. Dragging it out and getting every last penny from me they can.

AT&T refuses to resolve any kind of simple issues. They will lie to you and steal from you. They stole over $30 from my prepaid credit card, no explanation. They say I still owe, but they won't say for what. Apples App Store will steal from you, just that simple, and try to find out why I didn't get what they charged me for, or buy a faulty app? Good luck, lying, thieving **.....

Totally hopeless company! Please stay away from AT&T. Kept transferring me from one department to another for all most 1 hour. Gave me a number to call. When I called, only automated messages and then call disconnects. They have tons of customer service numbers... but none of them works. Only automated messages.

A $10.00 fee was added to my bill for HD service which I did not request or was I asked for permission. When I contacted AT&T, I was told it would be removed. However, when I received my bill this month, I was still charged a fee "you are re-billed the discount amount from 9/22-9/26". I truly believe AT&T has purposely made fees so confusing that the consumer is unable to determine what is being paid for. Unfortunately, I just happened to check my bill because my bill went up from $136.84 to $142.04. When I asked the AT&T service rep, she could only state, "your fees are prorated". She also could not explain why I was charged for HD when I did not request it. I have heard the "creeping fees" by AT&T from many consumers. Is federal agency monitoring this company and its practices? How about CONSUMER PROTECTION!!!

My contract was up at AT&T and I called to negotiate a new plan as well as order new phones. I like to call when contracts are up because they can give you deals to keep you as a customer. After much discussion and checking with his supervisors, I was told my new plan would cover unlimited talk and text as well as share 10GB of data with my wife's phone for $109. (per month before taxes, etc). Previously I was paying about $90 but had severely limited data, text and calls. I got no email confirmation of this but the next day I saw my plan on my AT&T web page exactly as we discussed.

I left T-Mobile in June 2014 after 11 years. I thought (mistakenly) that AT&T would provide better coverage for calls and data. AT&T reps have told me I need to purchase a booster ($150 or so). I'm not receiving service I'm already paying for, and the only response is for me to spend more money? AT&T seems to operate as if they cannot be held accountable. They need to be held accountable to deliver reliable call and data coverage for all paying customers.

We have two phones on our account. We pay $210 together or $105 each. Usually we pay with prepaid cards and have no issues. But every time we use one of our banks we ALWAYS get an NSF fee. The last time we paid our bill I gave cash to put in his bank account. I informed him to watch his limit. After two weeks the money was still in the bank. We had several conversations on why it took so long. I called and asked AT&T. I was told everything was fine. "But you haven't taken the money out of my account... why?" "Mr. Eddie your bill has been paid. You are fine." Is their answer to me.

I reviewed my data plan and realized my son and I use very little to warrant our expensive unlimited plan. So I decided to switch. After switching my data plan to a plan higher data than our average use (reviewed a year's worth of monthly use) our bill came in at our new low rate for two months. I was pleased with making a good decision. However, the third month came in higher than our previous rate before switching @ approx. $500 for one month. I called AT&T and the customer service rep convinced me this was our fault, we were over using. This continued for three months of my bill coming in over $500. My son and I made sure we were always using wifi where ever we went, we started getting data warning in the middle of the night. So we started turning off our data at night. But when I would be at work connected to wifi I started getting data warnings. How can this be? I just turned on my data at 8am and drove to work where my phone auto connects to wifi. I double checked - yes still on wifi.

This box is not big enough to write all the wrong that has been done to me along with stress! Fact that all that has been done is my bill gets larger, you get no help from customer service. I have been with AT&T since it is called cingular. Every month it's a different reason why the bill goes up, shut off, different do dates, phantom phone bills. Every time you call it makes it worst. Example - I ask for 4 months when the 4 lines for $160.00, my bills was $700.00. One time $765.00, other times I was told about one data plan they switched me to - plans I never ask for. I was grandfather into unlimited but some kind of they way, my bills got higher and higher. Paper billing is what I requested, wanted to see the charges one at a time but they all way had reason for fee or data you never ask for. Never the same - my due date, it's earlier each month. My out of contract days keep changing. I want out and my money back on all them bill that was over $600.00.

I had a basic account because I used phone very little. I had accumulated over $150 worth of air time due to mandatory purchases. I had marked my calendar for the date of the next mandatory time purchase. I may have been one day late, but when I went to add time I found that all of the existing time had been lost. I had received no call or email to notify me. I consider this equivalent to theft. I did not call customer service to complain because I was fed up with their policy. I recommend people stay away from the gophone. I do not know about other aspects of AT&T phone service, but I have gone to Tracphone. It seems to be much fairer, and every time I open the phone the amount of time and service I have left is displayed.

Bad date on this AT&T Galaxy S5, lots of problems with internet seeing web pages. I am a web developer of dating sites and social networks. I have a site Matchudate.com and the site is professionally programmed and has just been updated 6 months ago. The iPhone and the android through AT&T wireless were giving me problems viewing the mobile login. I went crazy thinking it's the website or it's my server or it's a problem on my end until I spoke to other programmers with the same phone on other wireless phone plans. Like AIRTel in India and Vodafone in India they were using the iPhone 5C and the Galaxy s5 and said there was no problem with the phone on their end. They said they can see the website mobile login fine. That's when I started to complain to AT&T Wireless. They seem to think this is a joke. They even sent me snapshots from their phones and there is no problems at all. I would stay away from AT&T Wireless.

Before our switch to AT&T from Element Mobile, I called the AT&T main office to discuss the change. I was assured by the vendor rep that my plan charges would not change, my plan services would stay the same and I would not lose my unlimited data or ability to use my phone for Mobile Hotspot. My husband, my son and I talked to the representatives at the store and were told the same thing. I was actually told this 4 or 5 times.

I started service with AT&T in June 2014 and the network is just inadequate plus the device is HORRIBLE. Dropped calls, delayed texts, no data connectivity, strange loud beeping on voice calls. Unprofessional and just rude! I want my $ back.

In September, I signed into my online AT&T wireless account and used their website to upgrade my phone and my wife's phone to the iPhone 5c for only 99 cents each. The online bill comparison function provided by AT&T showed the monthly bill staying the same. Unfortunately, there's a big gotcha when you sign a 2-year contract to get the new phones - you lose any monthly discounts you might have when you use AT&T and you're not in a contract. Too bad the website didn't show the loss of the discounts when comparing the before and after costs of the monthly bill when you upgrade your phones, but that's just a simple oversight on the part of AT&T, and in their defense, they did send a text message after we had already placed our order that said we would lose our discounts. It did cause some consternation at the time, but the true damage wasn't revealed until we got our first bill under the new contracts.

I Terminated my former acct to go with AT&T. Right after I got my phones I got very ill, went in hospital and was put off work. Was unable to pay huge first bill exactly on time. Bill due Oct 12, requested to pay half and get extended till Oct 24 less than two weeks later. Sometimes stuff happens to good people and these ruthless people had no intention to help. They agreed to take half a pmt and extend me to 24th of October then tried to pay the half of bill and was told I'd still be shut off. I definitely would not recommend AT&T for their ruthless business practices and furthermore am so appalled that honest hardworking people can be treated like this. They are set on ruining people's good name and credit and I would never ever use them again. Oh and they now want to charge 1,230 dollars to end with them. I have never seen such greed and destruction in all my life.

AT&T's service has gotten worse each year for the last 3 years. If you call customer service they will tell you they have many towers and full coverage in the NW section of Washington. If you press them they will admit to have some issues with a few towers. After talking to several members of the Georgetown neighborhood association, I found that AT&T had for no charged provided several homes with micro-cells (basically miniature cell towers) because they complained enough. AT&T is aware of a big problems in the Washington area but they refuse to acknowledge them.

We had AT&T and we missed a payment so we go to pay for it and they charged us again and again do we told them that we would pay for our phone if you would turn it back on. Why are you charging us for our phones if we can't use it? Stop overcharging people.

I purchase a new phone less than 6 months ago. The phone cost me approximately $200. I can honestly say that yes, I have dropped my phone like anyone who owns a phone does. I can also say that I spent an additional $80 to get a soft case and glass protection to protect my phone. I am not clumsy or careless, yet my phone stopped working. It has no physical damage that I can see. I contacted AT&T in person. The rep there told me I had to call Asurion their insurance agent. I contacted Asurion who sent me back to AT&T and back and forth we went.

I had DSL service with these clowns and I had a long fight because they would not return the money they owed me. They had different phone - internet cycles and they conflicted. I had to get the Feds after them. I insisted that I would never be their customer again, but despite their promises, I still get mailings from Chicago pleading with them. They are incompetent, arrogant thieves. I wish they would smash it into pieces so small that they will never recover. Boycott AT&T.

I cannot get an answer from AT&T explaining their taxes and fees except to say it is gov't regulated and that doesn't satisfy me. I am suspicious they are charging excess taxes and fees that may be illegal as described: I live in Florida and recently switched from Bright House to AT&T. I had the same services with Bright House that I now have with AT&T (home phone, TV, and internet). The cost for the services is approximately the same but AT&T charges me almost $10 more in taxes and fees. Specifically: Bright House services were $140 plus taxes & fees of $12.78. My AT&T bill is $144 for the services plus $22.54 in taxes and fees. This makes no sense.

I bought a WiFi device from Best Buy and connected through AT&T. The device quit working so I exchanged it and was told because it had a new number, I had to pay an early termination fee and sign and pay for a new contract. Then I started getting outrageous overage fees and was told the device was pinging off of several towers and they replaced the SIM card. I still had the issue and was told to exchange the device but again would have to pay an early termination fee. They explained this was because AT&T sold the devices at below cost if the customer signed a contract. I explained this device wasn't bought through AT&T and they said it didn't matter.

I been trying to get Internet. This started last Thursday. They still don't have it fix, they say they won't have it fixed till 20th of October. now if I could get service from someone else I go there faster than lightning. I have to wait 2 weeks, they need to drop the bill 14.95 U-verse then I be happy.

I lost my iPad while moving. I received my bill and noticed that I was signed up for the wrong data plan. I was told by the salesman Grant ** in the Authorized Dealer store in the King of Prussia Mall. He told me I would receive a free iPad if I signed up for a 2-year contract with AT&T. When I signed up for the service, the salesman said the iPad would be free when I signed up for the AT&T Next installment. Instead I was signed up for the Mobile Share Plan. I received my bill and not only noticed that I was signed up for the wrong plan but that I was charged for the iPad. Instead of my bill being $140.00, it was $192.00.

My parents were celebrating their 50th wedding anniversary and took me along on their cruise. When I landed in Rome, Italy I instantly called AT&T and added 50 additional texts and an international plan. They told me there was no service out at sea so I needed to be careful about roaming. I told them I was paranoid about coming home to a large bill as I knew I didn't want to arrive home to any surprises! They assured me I would be ok. I called them two other times during my two week trip to check in on my account. I was ASSURED every time that I was well within the plan I had chosen & didn't go over.

Thrice AT&T failed to send paper bill to confirm its monthly charges. Bills are big and could be fabricated. Yet this consumer can't even pay by electronic checks as I've been doing for years (because AT&T had charged to wrong bank accounts). Looks like there are too many incompetent workers in AT&T and the management is lousy. Much ado get nothing done properly except extracting money with phony bills and sales!!

Do not go to this store! The Store Manager Employee #** sold me an iPhone 5S for $40 with a two year contract and some upgrades in services. I just noticed on my AT&T Mobility bill this month that he actually charged me $650 for the phone by using a 24 month service plan with installment payment. Nowhere on the invoice I signed was the statement that I was specifically going to be charged for an iPhone 5S for the cost of $650 - AT&T Customer Service stands by the charge because I didn't dispute it within 14 days (unfortunately I didn't see the charge until my bill was received more than 30 days later). I've been an AT&T Mobility customer for eight years, changing that today. This store is as bad as it gets.

I signed up for AT&T U-verse internet a few years ago, and recently discovered that I was paying $15/month more than I thought I was. After a call to customer service and further research, I have come to the conclusion that the pricing on the website is not only grossly misleading, but that the actual price is not advertised at all. This was true when I signed up (leading to me paying about $1000 more than I had thought - I know, I might have checked earlier), but even with the help of the customer service representative, I was unable to uncover the price that would go into effect after the promotional 12 months was over. I actually thought this was illegal. It certainly creates an issue when trying comparison shopping.

At the end of August my phone was not charging right. So, I call AT&T warranty and the man shipped me a new phone. It came through FedEx. I had sent it back through USPS. With the return label. It begins on September 10 - I received an automatic text then came the harassment of phone calls. I told them I had returned it and I don't have it. At the end of month I was told that I will get charge 349.99 plus my current Bill. Right now, my phone bills is at 1001.23. I had cried and cried because I did the right thing and I am stuck with this high phone Bill. My phone got lost in the mail. And I have to pay for it.

I have a samsung galaxy mini and the camera stopped working. I was told by AT&T to send it back. They would send me a new one and they did. However on yesterday I received the phone back and they claimed it was cracked and that I would be charged $259 on my next bill. I was told if I sent both phones back I would be double charged and that there was nothing they could do for me. I even try to chatting with an online representative. Poor customer service.

I had services for internet with a monthly payment of $14.95 for twelve months. Prior to this services were $15.00 a month. I thought the end of the twelve months would have been February 2015. I got a bill for $67.05. I telephoned them and was told the 12 month period stopped in July. I asked and was told that in order for my bill to zero I had to cancel services by September 16th, which I did. Then I got a bill for $52.10, with a credit of $1.37. I then get a phone message stating my bill was for $50.73. I am so happy I no longer have to deal with this company as I am sure they are trying to rip people off. First they never made it clear the date my 12 month would be over and they sent out confusing bills. I got a bill in February that the 12 month period had been extended for 12 months more. Why would pay more than the $15 dollars a month for the internet services. They obviously want me to connect to a U-verse account and they overcharge me. The agents are confused and tried to confuse me. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH.

I called to cancel my cell phone service. I have been off contract now for a year and a half. They transfer me around and won't accept my cancellation. They just keep offering me different lower price plans instead, and when I try to tell them I won't take any plan they offer unless they can give me a pay as you go plan, they transfer me again. So at this point, I simply have to stop paying the bills when they come.

Promised to have a good service with AT&T, customer care and technical support if needed. So I change carrier from verizon to AT&T (what a mistake). From day 1 I had a problem with the BARES (bad connection and drop off calls) and called the 611 from my phone from the house. They said I have a bad connection. Went to the back yard looking for more signal. No luck. Again called to cancel the service during the 14 days grace period. The customer service PROMISED me that they do anything in their power to get me signal in my home (i believed them). Did not cancel, so for four months same promises of mini tower at home, new phone, still nothing. We call you, nothing. SHAME on you. Still I am paying every month close to $300 for no service. This is unacceptable.

AT&T was sending my invoices to my email without my knowledge. I was late on payments because I wasn't receiving the bills, which have always been sent to me via postal mail. I never authorized any bills to be paid online. As a result, they were going to charge me a late fee. As I was explaining their error to customer service, the representative found that I was also being mistakenly charged an extra $100 on my plan. He wouldn't specify what those charges were, but accepted responsibility on behalf of the company. I asked him, "then I will be compensated for these overcharges, correct? I've had this plan since 2009." He replied that their records only date back 3 months, so he is only able to compensate me $300. I was APPALLED. All of these telecommunication companies are awful, but AT&T really takes the cake. And if you think the "Next" plan is saving you money, the joke's on you.

We purchased and subscribed to AT&T wireless smart phones for our granddaughters who live in Louisiana. We have always used Verizon and still do for personal and business for more than 15 years. We went to AT&T for our granddaughters because Verizon (at this time) doesn't have coverage in this area. Although I have little complaint about the actual service, I have huge frustration with the online site even for the Premier site. 9 times out of 10, when I look for information about my account, the message says "not able to access, try later." EACH AND EVERY TIME, they send me an email and tell me my new bill is ready to view, I go to Premier site, try to download, get message "not available" or...the download happens and it shows the previous month's bill. HORRIBLE WASTE OF MY TIME! I understand Verizon is installing towers in Louisiana near the Fort Polk area. When that happens and we indeed have Verizon coverage, I will change immediately. ABSOLUTELY THE MOST FRUSTRATING SITE I HAVE EVER USED. Good bye AT&T!

I had been charge for over 100 minutes of international calls! They told me I was outside of the country making those calls!! I spend over half of the day trying to solve this issue, and they couldn't do nothing to solve it, so I ended up with a debt of $700! I never go back to AT&T. If you read this don't go with AT&T!!

On 10/07/2014, I authorized a bill to be taken out of my bank account on 10/10/14 and on 10/108/14, they elected to take that amount and an additional 224.91 which I did not authorize thus over drawing my account - waiting for the second manager to call back because he has not shown up for work yet. Been every month in the past 4 months that I have issues with their billing. Tired of calling to correct their problems, must be revenues are not good for them. Have to take it out on the consumer.

Me and my husband has a family plan in AT&T last February 2013...We are a good payer since we got our contract with them. No late payments. We pay on time. Feb. 3, 2014 me and my friend drop at AT&T store at Wilshire/Western CA, store for inquiries and we end up to get 1 phone 5c and 2 ipads because ** the sales agent offers us that there is contract for this mini ipad as they offer and it's the last day so we have to grab it. So, we are interested then for this nice and good offer without contract so we took the 3 items.

We purchased a GO Phone on 8/9/14, for our son. We expected our monthly due date to be the 9th, like every other cell provider does. In September our due date was the 8th and this month, October it was the 7th. Upon paying this month's bill, I was given a November due date of the 6th. This makes absolutely no sense. Every month we are losing a day. Due dates should not change on a no contract phone. It should be the same date every month like all other companies (ie: Virgin Mobile, Verizon, Net 10, etc...)

I changed to AT&T U-verse, was told I would be charged $28.00 for one year for 12 mb but they charged me $49.00 instead. I have called 3 times they said it would be 28.00 but they took 49.00 out of my bank account. I just got a bill that said I would be charged 41.28 a month, what happened to the 28.00 I was to have? And why did they take out 49.00? This company is the worst I have ever had.

I traveled to the Dominican Republic and logged in to the resort Wifi, but AT&T continued to charge me roaming charges in excess of $180 for a 10 day stay. This is for my Ipad which stayed in my safe for most of the time except when I charged it and checked my email. ($180 for nothing!!) and the supervisor said there was nothing she could do to help me. So I am changing carriers! Goodbye AT&T.

Aug. 2013: My wife and I move into our new home. We were really happy with AT&T U-verse at her parents, so we decided to get it ourselves. After a week, we get a newsletter in the mail stating that U-verse was available in our neighborhood. We gladly called AT&T and ordered the service. Unfortunately, the tech stated that U-VERSE is not available in our neighborhood, but we can still get "high-speed" internet. That "high-speed" internet turned out to be 1.5mbps... After two and a half frustrating weeks, we called AT&T and cancelled our service. I read about the 30 day policy and fortunately didn't have to pay anything. I shipped the box before the due date, and pretty much assumed everything was fine.

I have never encountered such unsatisfactory customer service until I became an AT&T customer. To begin, I have had an active smartphone plan with AT&T for the last seven years. I have paid an average of $110 a month during that time, putting me at over $9k in total payments. You would think that this would at least gain me the courtesy of good customer service? Nope.

I have had At&t Uverse for sometime with no issues for approx. a year in a half. In July '14 I moved having me go to DSL provided by At&t. I waited approx. 5 weeks and still did not receive the do it yourself kit so i had to have someone come out and install it on behalf of At&t and was told I wouldn't have to pay for the install. Well, guess what - it's on my bill.

9-19-14, my family decided to spend $800 dollars on phone upgrades, $160 dollars on upgrade fees and sign up with AT&T for 2 more years. In return, AT&T was going to kick me off my mobile share plan and increase my bill $100 dollars a month! Why would anybody do that? That's crazy! Nope! Forget the phone upgrades and forget AT&T. Hello Verizon!

AT&T drops my calls, unbelievable. It started when my bill showed $3.99 charge that I didn't recognize. A rep said, "you called abroad, pay access charge". No, I didn't, easy to check. Rep offered refund, but dropped my call when I asked about high cost of my family plan. When refund didn't show up, I called AT&T. A new rep said, "that charge was for dialing 411 fast service". "No, I'm OK with a slow free of charge service, pls, refund". "Do you have other questions", she asked. I did. $180 for two lines seemed much, considering market deals. Good I asked, I was eligible for upgrade for long time and nobody told me. I've got a new $121 for 2 lines plan, I was quoted $130 for 3 lines plan, and I was offered to add 3rd line for $10. That offer prompted me to buy iPhone. AT&T backed off from their $10 additional line offer when I called to say I have my own phone and want to add the line. My current bill for 2 lines - $138.50. They dropped my calls on Oct 4 and Oct 5 when I called to add the line for $10. Sprint, Verizon or T Mobile, here I come.

Their service is worthless. They charge too much for their service. They charge too much for their phones. I was with alltel for 15 years and it was great while it lasted. I think I will just trash my phone and forget it.

I went with my husband to AT&T to switch over from Verizon wireless thinking we were going to be saving money and getting the same service which was not so. During the time i had my phone i was unable to receive phone calls at work as well as home and text messages as well both necessary for my work and for family affairs and business dealings. We contacted AT&T fifteen days after we got the phones and they would not help us as far as letting us give the phone back because it has to be within fourteen days. Well my husband and i are reasonable people and we decided to give the phone to my daughter with her own number and i would take my phone number and go back to Verizon in essence they got what they wanted and that was for us to keep the service with them and pay for the brand new phone. So everyone would figure all ended well right? Wrong they said they would still charge a cancellation fee of $608 dollars because the cost of the phone was associated with my number not the device. Wait are you telling me that you have hijacked my number that i have had for ten years?

In the process of upgrading my two iPhone 5s to iPhone 6s, it took NO LESS than 10 hours on the phone with customer service and 6 different trips to the AT&T store from start to finish. Everything that could have gone wrong did. None of the service agents who I spoke with on the phone--including supervisors--were consistent in their solution recommendations. It was seriously the BIGGEST joke ever. AT&T needs to get their act together before trying to upgrade their network or devices. I'd rather deal with the DMV (which should speak volumes and should make AT&T feel incredibly embarrassed).

I had a telephone number of 20 years that was used for a business, upon moving the business due to downsizing I contacted AT&T requesting a call forwarding service to of this number to my new business number as I was no longer in the same area code. I had the calls forwarded to a mobile phone. Two 1/2 years on in the contract, my husband added a hot spot to the service. That was for months ago. When AT&T added this service is disconnected my call forwarding to a mail box, I no longer received calls from the line and they are charging me for a line that does not work.

I went into the store located on Lewis Avenue in Tulsa Oklahoma to have someone look at my cell phone because all incoming calls were going directly to voice mail. Upon being greeted by a nice young lady. While she tried to figure out what was causing the problem with my phone. Myself and another couple of older women had to stand and wait to be helped by another employee for quite a while before we were waited on and I asked someone why were there no seating and she didn't seem know. I have two herniated discs in my lower back and it's very painful to stand long periods of time.

The Next program is a scam. The only way AT&T can make it look good is to take away the discounts that I currently have on my family shared plan. AT&T next will cost me per line an extra $25 per month. Making my account go up by a minimum of $100 per month. The only way to keep my wireless bill at it's current rate is to buy my own phone off of eBay. AT&T is a ripoff. I don't know how they can legally get away with advertizing this program as "saving" money.

During a cruise to Alaska, although we did our best to turn off data roaming, the phone of my youngest daughter (iPhone) still ended up using it. Short story: $708 charged by Maritime Services, apparently at a $20/Mb rate. The first time I talked to AT&T about this they told me the charges were going to be dropped, but later changed the story and refused to do so, instead looking for a way to blame us for the charges. AT&T claims to have notified us, but we did not see the notification or received a call. The data svc was disabled by AT&T on that phone but only after the charges had been incurred. It is amazing that AT&T would let Maritime Services abuse customers who are unaware of their scheme and be an accessory to them. Legally, a $700 service must be accepted by the customer before simply enabling and charging for it, and on top of that disabling the phone afterwards.

First off, calling AT&T will at least take an hour and a half, their automated system doesn't give you enough reasons for calling. You have to press zero at least 20 times before it sends you to another automated system that eventually directs you to an operator..I called in to check the status of my rewards card that was promised to me when I signed up for the account the person I spoke with was short and had an attitude with me, she was telling me the whole time how her computer is slow while she was just looking up my information, eventually she brought up my account info. Once my account info was in front of her she proceeded to tell me how she cannot help me because her computer wasn't working correctly.. after an hour and a half on the phone with her.

I have been with ATT for 5 years now, having unlimited data plan. I had been using max of 0.4 GB every month. This month while travelling I used up 3 GB (for looking up restaurants and using Google maps). My data speed was reduced.

Att lies, diff. rates every month. I can't wait for class action suit. They do nothing but rob people. Definitely switching this month. I have had enough.

My husband and I have always been with AT&T for our cell phone service. We became aware that we are entitled to a discount through my employer (have been since we have had phones apparently). The " Plan" is a family plan. It is under my husband's name. One name... One Bill. We were told we would both need to go to the store at the same time so that they could change the plan to my name in order for the discount to be applied. At the store we were told that a $25 fee would be incurred to make the change.

My spouse made arrangements with AT&T for a two-year contract family plan with 4G LTE, after AT&T had been advertising for several weeks that their plan is $160.00 per month for a four-phone family plan with 4 GB shared data. First payment - $489+, including $40.00 per phone activation fee and $110.00 for 4G LTE shared data. Second and ongoing monthly payment is $269.00 per month. 4G LTE is $110.00 per month. Early termination fee - $400.00 per phone. Misleading advertising, and taking advantage of a woman with no financial common sense.

I have insurance on all 5 lines, pay up to 400.00 a month, have been with AT&T for years (est 14+ years). When I call for any help, and get placed on hold, takes up to 8 hours a day to workout anything with AT&T. 8 hour job. Had a problem with my phone-4 months later I'm going on my 3rd phone and they were all refurbished. They do not repair the phone before shipping to next person. I picked up someone else issues. On the news, they said AT&T was one of the companies that will not let the exiting client know of any good deals and if you find out of any good deals you cannot use them because you are a exiting client. They are known to not be fair to the exiting clients.

We went to the Sunnyvale Store to upgrade our phones. The Sales Rep started talking about how if we did that - the cost of our plan would change as AT&T has discontinued offering the subsidized plan.There is an option to change the plan slightly but there is an added cost to "pay for the phone" once the phone is paid. For example currently we are paying 150.00. If we wanted to upgrade - an extra 35.00 is added to our monthly bill for 24 months (35.00*24 =850.00) until the new phone is paid off then it drops back to 150.00 monthly bill. So in other words the cost of the phone is being passed on to the customer at full retail price.

Went to AT&T because Apple could not upgrade two of my lines. I have 4 lines on a family plan. The Apple rep called into AT&T to see what the problem was and the AT&T rep was very, very rude to myself and also to the Apple Rep. The AT&T rep informed us after a two hour wait that it was something about the region that two of my lines could not be upgraded, so I would have to go the AT&T. So I went to AT&T and was told they were out of iPhone6 and 6 plus. As I was waiting I was told that a shipment had just came and to wait. I waited an hour to be told, "Oh Sorry there were no iPhones on that shipment."

My phone got wet 3 weeks ago. I went into AT&T and they said I should wait for the new iPhone 6 Plus to come out. The day it came out, I rushed into my local AT&T store when it opened and ordered 2 phones. They said they would come in, in about 10 days which would be around Sept 20th 2014. A few days before they were suppose to come in, we got a email stating we wouldn't be getting our new phones until mid to end of November. I run a business and I can't be without a phone for 2 1/2 months.

I bought the phone by the new monthly payment on my bill and I've had one after another problems. Even calling customer service doesn't help. I was on the phone yesterday for over 2 hours. I can understand wanting to make sure something is wrong before deciding to exchange a phone but the day before that I spent about 30 minutes trying everything. Can't you just admit it's just a LEMON?!

Ok soooo when do we do a class action lawsuit! I'm seriously tired of being expected to pay good money for ** products! I'm done with it, I was paying a special rate of 30$ cause I'm on "gov programs" and Cricket was cool like that then AT&T takes over and I'm expected to pay 55+$ for the same plan but with less stuff ~ lost my Muve music and everything. AT&T has stripped the company of everything that made it Better than AT&T, and I'm not interested in rewarding them for their sneaky underhanded business practices so I'm going to "Republic or Verizon", both companies that are better off even with having to possibly purchase a different phone. NUTS to AT&T and any company who thinks that once they buy another, they aren't to be held to the same standards if not BETTER! Shame on you AT&T. Hope The CEO and All his constituents croak from BS poisoning! They shovel so much of it!

We were told by AT&T rep switching to a new plan would be cheaper. We've gone from 250 to 450 a month!!!!!

My Samsung Note II was experiencing weird dropped calls all the time and was acting up bad. Took it to Orlando (1 hour drive) and the service rep got very insulting because he said I tried to unlock my phone with a jailbreak. I had no clue what he was talking about because I never did such a thing - I don't even know how! I went to 3 different service points trying to explain that I never did anything wrong and unsure what happened. I sent a registered letter to AT&T CEO but the letter was never answered.

I was on the Family Share Plan for $160 for 10GB Shared. My son upgraded his phone to the new iphone. They sent an email saying access is $40 a month. I called customer service to make sure it would still be part of the shared plan I had and she said it would be. He got the new phone, and the following day it again says $40 in my confirmation. I contact customer service again, who says, "Sorry, you got misinformation, but the plan remains the same, you just don't get the discount anymore". They claimed it was too late to go back and fix it since he has the new phone. I called again today, and this time was informed that even though he paid hundreds of dollars for it, the phone belongs to AT&T and has to be returned after 2 years! Seriously? The other option would be to get our money back for the phone, then add it to the plan on installments which would increase the phone cost another $200! So, lied to, then taken advantage of. Ridiculous!

When consumer loyalty is worthless. First of all I would like to thank you for taking the time to read this letter. Fair warning, it is not positive or encouraging, it simply describes the services and series of miscommunication experienced at AT&T stores and customer services. We have been AT&T customers for the last 14 years. We transitioned with the company when it went from Cingular to AT&T. YES, That far back! Our family and friends have encouraged us to change to Verizon or Sprint to experience better cell reception. We are loyal consumers and we find that thing we want and like and stick with it. It is from a marketing point of view, hard to find now a days. But finally it has come to the point that we made the decision and are moving forward to switch to a different provider.

I walked into the New Milford, CT AT&T Store to purchase a new iPhone. I was met by a customer service person and quoted a price of $399 for a new 64 g iPhone 6. I agreed and had my name placed on a list. Two hours later I was called by a salesman and proceeded to buy the phone. Note that I had previously checked my eligibility online to make sure I qualified for an upgrade. It said I did. I traded my old iPhone 5 for $200. Normally in years past I would just give them that $200 and pay the remainder out of pocket. They tell me this time they don't do that anymore. They said I would have to pay by installment over 18 months. I assumed it was for the quoted price of $399. Never did they say it was going to be for over $700, the full price of the phone.

I have been a loyal customers for AT&T for 4-5 years now. At the time that I was originally signed up for an account I had known that unlimited data was no more. I've been okay with that and understood that was part of the mobile. As years went by, the Mobile share value plan has become their new mobile data plans. It makes data usage even more difficult to maintain. I kept track daily, sometimes hourly when I was not connected to WiFi. Even so my data would go over because during weekends it's not monitored, it adds up total usage by the next business day.

I was a DSL customer, they send me hundreds of letters for me to become a (Uverse) customer (I said can not), afforded but they send me a bill for it. Never, ever, did I accept any deals other than my DSL. Someone call me & got mad at me when I said no, so it looks that he put me on, anyway, without my consent. I have spoken with a lot of employees ever since they sent me the first bill. Nobody listen. The last I spoke to said I order it on June. I said that is a lie, what they did is illegal. I am retired, I live on a budget. I am 80 years old. In the community I live, we get cable from the association, AT&T did not had (Uverse) when they took me as a customer. My account is now closed because of their mistake. I was very satisfied customer, unless they are stealing then the law should be apply to them. Thanks Felix **. 9-26-14 12.11 pm.

I was told I'd be using the same AT&T network that I was previously using when I had a contract. I also worked with USA support while setting up my new GoPhone account and everything worked great. Lo and behold, after I was signed up, I found I couldn't access any Web sites, I couldn't send text messages and they'd take about 3 hours to get sent, etc. When I tried calling Tech Support I was not connected to USA support, I was routed to the Philippines. They were absolutely of no help at all. That was if I could even get through to Tech Support.

I called AT&T customer care center in IL and asked if they could reduce my family cell phone rate. For five lines I pay $190. Sprint has offered me up to ten lines for $100, 20GB with unlimited talk & text. I have been with AT&T for over 10 years. They could not and would not offer any cost reduction for my family plan. I guess that customer loyalty (over ten years) means nothing to them. Very disappointed in AT&T. I always believed that customers come first in retail every time but AT&T doesn't...

I moved to a new place (Sugar Land, TX) that has really bad AT&T wireless signal. AT&T said that the coverage in my area is overwhelmed because of too many customers, and they cannot do anything about it. I am under 2 year contract. When I asked to cancel my contract, the representative said to me, "AT&T didn't tell me to move, so it is not their fault." What a nonsense justification. I signed my contract to receive AT&T service, not to simply pay my bills, irrespective of the useless wireless signal.

I have been a customer for 13 years, and this has made me so angry! I changed plans in February of 2014 to the new shared data plan cost $160.00 a month. Was not told I was grandfathered in at a price of $15 per line. Was not told if I upgrade my line, there will be a $40 monthly fee for the phone. I have paid my bill, have been satisfied with AT&T until this crock they are pulling. So now instead of having the perk to upgrade your phone at a reduced price for purchase, they charge you or make you rent the device. The bad thing is they do not disclose that to you at the time of the deal is made.

I purchased the iPhone 5 when it came out in September 2012. I had several issues with phone outside of normal dropped calls and such. I had gone to local Apple store, they ran diagnostics and told me phone was faulty and needed to be replaced. I went back to Best Buy (where I purchased) and they replaced phone with exact same device. For some reason, I received a $40 activation charge on my next AT&T bill. When I called to question this and after an hour of discussion, they removed the fee. However, what AT&T doesn't tell you (or me in this case), is that it's still considered "an upgrade" and for that reason, I am NOT eligible for an upgrade. Even though, the original phone I purchased was faulty and it was replaced.

Totally deceptive sales tactics. They put me on the mobile share value plan at $15 per month per line. They didn't tell me when I buy a new phone that line gets jacked up $25 dollars a month!!!!!! Now I pay $40 per month per line plus the $120 base. Switch to T-Mobile. They cost less and have unlimited data. AT&T wants you on the Next plan just like T-Mobile anyway.

This isn't my first huge incident with them, but this is a new low. I decided to use the online support chat to merely ask questions regarding the iPhone6 which is clearly in high demand. I already placed an online order right near midnight, but wanted to find more information to possibly expedite my shipment. Instead of answering my question, the representative just went and cancelled my order! He didn't confirm first on something that major or to clarify my question! He didn't even bother to followup on our conversation and just dropped off. I ended up then spending the long wait on the phone to try to get THEIR mistake reversed, only to be told after spending over 1.5hrs that I had to put in another order. They even had the nerve to claim that I actually wanted to cancel and then changed my mind. It's adding insult to injury. No recourse or any real attempt to fix their error. I even have the conversation that documents this incompetence. See attached. Now I went from waiting about 2 weeks or more for my phone back now to a much longer wait period! I cannot express the level of upset I'm in.

AT&T service been really bad for 2 months. Continuously restarting my phone to get new message. Calls goes to vm, drop calls, calls can't go through. Call AT&T, it's been on investigation for 2 months. Only been able to receive $30 credit.

I get calls and letters from AT&T wireless telling me that I owe them payment and that service will be suspended. However, I have a receipt for payment to AT&T. They claim that since I changed address my bill was split up. I haven't changed address and I wasn't notified of the split. Moreover, when I log into my account, it tells me that I have no remaining balance. Even in my wireless account. The AT&T wireless folks don't know what's going on but want me to pay them. They've transferred me to the main billing dept who said they take care of things, but that hasn't happened and the calls from AT&T wireless persist.

Horrible and unethical - AT&T flat out lied to me when I went to the store to add my parents to my phone line. I added two lines and they said "you are eligible for Digital Life at NO EXTRA COST." I made sure to ask the store representative whether there were any hidden fees and she said no there are not as AT&T is trying to push this new benefit. Come to find three months later I have 3 past due bills from Digital Life and a monthly charge of $40/month. I called and if I wanted to cancel Digital Life I would be charged $600 early termination. Apparently, they had me sign electronically - which I was completely unaware of. Moreover, the representative I spoke to on the phone said that this is not the first time she has dealt with the issues I am having. Basically, AT&T is pushing Digital Life as a "FREE BENEFIT" in their stores to those who add multiple lines to their service. AT&T - It is unethical and wrong and you make me sick to my stomach. ZERO INTEGRITY AT&T.

Thursday afternoon began experiencing extremely slow internet service. Same speed Saturday morning called AT&T. Performed 2 resets of modem. Had to have tech come out who arrived at 9:35am. It is 5:59pm and he is still here. RIDICULOUS.

Am relatively new to AT&T cell service (July 17, 2014) and coming from Sprint (bad customer service and bad to NO service when they were adding cell towers) I really want to keep my bill down since I will be paying for data. Last month I received a text from AT&T thanking me for subscribing to Beats Music - I sent a return text stating that I "did not" subscribe and would like the app removed. Friday, via Bill Pay I talked with a CSR and explained the situation and she was very understanding... She subsequently got the app removed and credited my account. I was pleased and relieved not to have an additional $9.99 charge on my bill for an app I don't want or use. It was short lived - the following day I received a text from 11119617 that said verbatim: "AT&T Free Msg: Your subscription for Beats Music has just renewed & will renew again on 10/17/14. Please go to ** for more info." Really?? I feel as though I am being scammed. I sent an email to Beats Music Support - no response. Has anyone else experienced this? Any suggestions?

AT&T has some ridiculous rules that need to be changed. #1 - I am on a family plan and my Mom is in charge of it. On a family plan, you can only have 3 authorized users. I went to the store to buy a phone, but I'm not an authorized user so I can't buy a phone. My mom wants me as an authorized user, so she had to kick off my Dad and put me on in the end, which is ridiculous. If the person in charge of the account wants more than 2 other authorized users, they should be able to get it. Anyway, at the store they told me I'd have to go online. #2. I went online to order, but you can only ship the phone to the billing address, which is crazy, because my parents don't live at their billing address right now. So I'd be shipping a phone to a house where no one lives. #3. I went to the store and they told me that the wait time is 45 minutes - I came back in 45 minutes and they told me the wait would be another hour and fifteen minutes. There were 5 workers in the store and 8 people wanting phones. 2 HOURS?!?! Something is wrong with AT&T. Fix it.

Wanted 299 iPhone with renewal of my two year contract. They said I couldn't do that - that AT&T was only leasing the phones and are getting away from their other plans. That my plan that they switched me to last year was a special discounted rate. (I saved a total of 10 dollars a month) So if I wanted to pay the 299 they would have to bump my two year contract rate by $25 a month. They did not explain that to me last year nor did their advertising this year that you need a special 2 year contract specially priced for the iPhone. That should be disclosed in their advertising and plans need to be disclosed properly. I have three phones on the plan expiring in three different times. So I would have had to pay too much penalty to move companies so I was forced to stay with them. These contracts need to be regulated.

AT&T NEXT = Bullying to Finance! AT&T says, "it is so customers can get the latest phone." Promoting MATERIALISM aside. What about those of us who would rather NOT have another MONTHLY PAYMENT??! The 2 year contract was FAIR! It was honest! Now, AT&T is even making it so customers are PENALIZED (no mobile share value discounts) if we ACTUALLY BUY our phone OUTRIGHT. Americans do NOT need One More DEBT!

Took part in my company discount plan. Was explained by ATT rep that the 22% discount included all services except for parental control and on feature and taxes. Received bill and the discount only was on the data portion (22% of $25). Called to complained that the rep told me false info on the corp discount and was offered an additional AT&T discount on top of my corp discount and a free MicroCell to make my reception more clear in my home. Never received the AT&T discount. Instead of a MicroCell I received a Go-Phone. Had to send the Go-Phone back. Finally received the MicroCell but not the AT&T discount. On phone with various reps having to explain the situation over and over. Finally gave up after running through hoops and conversations that take on average 45 minutes. I have had to call AT&T every month with the same billing issue for the past 4 months.

I was with AT&T from 2009 for my IPhone. In last 3 years I did not renew the contact with AT&T, but I kept it. Because of very poor service, fraud (for minutes, money, and overcharge for the months of February 2014, not return deposit), I decide to abandon this company. On August 14, 2014 I filed online a request to have unlock my phone. Since I spoke with more 10 AT&T customer services, and they refused to help me, and each one tell me a different story on my time, and my money. One gave me the verification number and said in 2-4 hours I will receive an email from Apple, and my phone will be unlocked, another one said something else. Effectively, AT&T tergiversate to unlock my phone, to harass me. Please take in consideration my case for investigation.

Over 2 months ago I began to lose both internet and cable intermittently throughout the day. I contacted AT&T and they sent a rep. The rep replaced in the inside equipment said it was fixed and off he went. He no sooner left the driveway then the issues persisted. So again, I call, and that is not an easy process, you have to get through the phone system to a person, which is a 10 - 15 minute process, then you go through your entire story of which they have record to yet get another 4 hour window of when they will send someone out who will spend hours not knowing what to do and they leave telling you it's fixed but no, it's not....

I agree to sign a 2 years contract with a supervisor from AT&T, said that she would send me a brand new Samsung Galaxy S4 cell phone. I agree with her. Got new cell, didn't get any service at my house. They sent me a free cell tower. Got service. Then few weeks go by, my cell phone locks up - can't use it at all. Send me a new one, same thing happened. 6 cell phone all under warranty and have insurance on them in 4 months. I have got new battery, new SIM card. The cell phone locks up, will not charge, gets so hot, burn your hand. Now the last one keeps saying on the main page - "Unable to read the SIM."

AT&T has it set up so that the generic email app that comes on all their cell phones does not have the option to only download email attachments only when on WiFi. Gmail has this option. Hotmail has this option. But the email account app that you must use for business emails - DOES NOT HAVE THIS OPTION. The result is massive amounts of data being used as your business attachments get downloaded over and over. My phone was using 150MB of data per day on just my email, for only receiving 12 emails. Then they hit me with a $45 overage charge. This is a dishonest company with a bad reputation.

I already have AT&T as my cable provider. I called to order advertised $14.99 internet. I was given a price that was very reasonable when bundled with my existing cable. Following 30 minutes of being on the phone I was transferred to another representative who now gave me a price more than double of what I'd agreed upon. By now an hour into the transaction. I requested to speak to a supervisor. Waited Over 30 minutes on hold then the line went dead. Tried again 2 weeks later, yesterday, September 17, 2014. This time was told I could get a package deal with cable Internet and phone for about $2.00 more than my existing monthly bill. I'm an intelligent person, I made sure I fully understood what I was being offered. Three different times I confirmed that this price was my "entire" bill, that there was absolutely no miscommunication error. I know what was offered and explained to me regarding my existing and additional services.

I have been a customer for 10 yrs. This month though has been the final straw. I had to buy new phone. Decided on Galaxy 5, 2-year contract w/ phone $199.99. Wrong. $649.99 on my bill this month. Nothing resolved as of now. Too many issues to mention. I do have int'l, I don't have int'l, it goes on and on.

I just broke my contract with Sprint to get screwed by AT&T. I receive the phone around 2 o'clock used it for about 30 minutes then it froze. Then I called AT&T, explain to them the situation. They assured me I could go into a store and be helped. When I went into the store I was told there was nothing they could do and that they didn't want to swap it out even though I just received it today because they did not want to mess up their inventory. I've been came back home and called customer service. The person I spoke to advised me that it was not what should have been done and they should swap out my phone so I should try another store. If not I can wait for return label to be sent to me and then send the frozen phone back and then wait for a phone to be sent back to me. So I've been drove all the way across town thinking I would be helped and my phone would be swapped out. Of course I was lied to and could not be helped; all that could be done is for me to wait until a replacement phone was delivered. No help just lies and inconvenience, no incentives at all. I am irate!

I did an online chat with Kaye **. I asked how much it would be to terminate the contract on 2 lines we have now? Her first response was "so would you like to upgrade a phone"?? I said no, then at one point in the chat when I said AT&T doesn't seem to want to work with their existing long standing customers because Sprint and Verizon are offering unlimited text, phone and 10 bits of data for $100.00 a month she replied with "we can easily let you go". Great customer service!!! When I then called their 800 number I got that shouldn't have happened and the reason they charge more is because they have better service!!! REALLY??

First I will say everyone at att is very pleasant. I have been in my new home for six days and have called or had a technician in my home. I keep losing my signal. The previous owner had a small cable company so everything had to be rewired from the outside pole through my basement to the living room. I have been reading about people having this problem for months and years which to me is unacceptable. 6 days and probably 15 phone calls and two technicians and one of the more experienced ones coming out today. If I add up the time and aggravation, att should pick up my entire bill for the month, or better yet, let me out of my contract because they are not full filling their end. I am not receiving the service they promised. This is unacceptable. My case is so bad that it is in the hands of management. Not just a regular technician. I'm not holding my breath on today's visit. Maybe it's an area thing and att is not telling. I will not tolerate this. Att needs to step up on this one.

AT&T I have never been more upset with a company than I am with you right now. When I signed up for your serviced linked with DirecTV I was promised through chat by your account representative I would not be charged installation and no hidden fees. However I received my bill and was charged $100 for installation and $99.00 for my router. I called immediately and was told this was handled, however it was not. You never notified me but the claim was denied and the sales representative had no notes from our conversation. I then called back to resolve this and was sent on a loop being transferred and disconnected by countless employees until I was taken care of by one of your account reps who said everything was handled and only charged me the $46.00 I was promised.

In July my phone was stolen from a grocery store. I went to the local AT&T store and reported the theft. In a few days I received my replacement phone. The next day my original phone was turned in to the AT&T store. We immediately boxed the replacement phone and put the return label on it and took it to the post office. On July 18th the replacement phone was received by the insurance provider, and I called them to explain that the phone I sent back was the replacement phone and it was unused. I was told that the $200.00 charge would be removed from my account, but it would take 1 or 2 billing cycles. I contacted AT&T and told them the circumstances and was told no problem.

Went to ATT store, Monday night. Nobody tried to help then they say it was 45 min. Wait???? They do not care!! 45 minutes. 2 people working!!

I called earlier today to see if AT&T could help me with my account. After being placed on hold for 16 minutes I was then disconnected after someone finally came on the phone. I called back and was placed on hold again for another 17 minutes and when someone came on the phone they then disconnected me again. I called back for a third time to see if I could speak with someone regarding my account, placed on hold again for another 20 minutes, then transferred to another department that confused me and told me that I had called the wrong number when in fact there is only one true customer service number.

They sell data plans claiming they have coverage here in Fort Collins, CO. but the coverage you actually get is pathetic........ yet you are expected to pay for this 'ghost' coverage. The coverage is so sporadic and weak that you never really get to use your internet without interruption unless you are on someone's Wi-Fi.......... They won't credit your bill unless you've been without coverage for a solid 24 hours. What a rip off. What a rip off. And I'm stuck in a 2 yr contract with them. AT&T sucks.