AT&T Wireless Reviews

From the initial date of signing up for their Uverse service I have had issues with billing. Every couple of months the charges go up even though they promise to keep the same price for 12 months. I have to call, do a live chat, receive promises and statements that are not true. Today I was told if I downgrade the core package I have to pay more. What kind of logic is this? Pay more for less service? Even a manager couldn't help on live chat, suggested I call the customer service.

In May 2014 my boyfriend and I went to a retail AT&T store to buy a new iPhone. The rep explained the installment option. A portion of the cost of the phone is added to your bill every month so we would not have to pay the entire amount upfront. She then told us, "We are running a promotion right now. You can choose between a home security item (I cannot remember exactly what this item was) or a Wireless Home Phone Base" that would allow us to use our cell minutes with a home phone. We declined both options. She replied, "They're free, it would be silly not to take one." I briefly considered the phone base but I knew we would never use it (we do not own a home phone) so we again said no. She continued to push and suggested we take it, as it's free and we could give it to someone else if we decided not to use it. I did not see the point in accepting an item I would never use, but she continued to pressure us so we told her the base would be fine.

AT&T is really bad company. I upgrade my phone and was charged with 40 upgrade fee. I called them and asked if they could waive that charge and they said yes, but when I receive my bill they not only charged the 40 upgrade fee they also change my plan and charged another 40 dollars, total was 80 more. Immediately called them and asked why they did charged me and the lady or man, because in the chat (Kristian **), told me to tell her (him) "WHY YOU HAS TO WAIVE THE UPGRADE FEE". That is really mean and pissed me off, I told her (him) “Because I'm a good customer who pays the bill on time every month”. Of course they did not remove the charge and I have to pay. They are such liars, I do not recommend AT&T.

My daughter and I share a 2GB plan. I only use my phone to check my email and Facebook from time to time. My daughter lives on campus and is always connected to wi-fi, but she shows overage charges as well. According to the service rep, her phone switches back to cellular data when the screen locks. I've never in my life heard of such. Every single month, I'm on the phone with AT&T trying to find the source of the problem. Today, I stayed on hold for 20 minutes waiting on a representative to answer my call and then waited 35 more minutes while the rep "researched" my account to return each time with no answer. Then, she lied like she was going to transfer me to a manager and that she would stay on the phone to prevent me from having to go all the way back through this book of explanations all over again for the third time in a week's time.

I have been struggling to close my account without early termination fee because for 7 weeks now, they have not been able to provide service.

Complaints take hours to get solved. If solution, problem still remains. Phone unlocking, after 2 years, they will use all excuses to not do it. Most of the people are untrained so need to keep you on hold.

I am overwhelmed with a problem that I have with AT&T. I had a problem with my Samsung Galaxy s4 cell phone - color blue. I reached out to the warranty department upon which a Phone was sent to me. I followed the protocol and returned the defective device to AT&T without thinking of any preempt obstacles. I received a text message stating the phone was scanned and Is in transit to the warranty department. I thought nothing of it. To my dismay three months after I am checking my account and saw a bill of $1672. Upon perusal of the bill I was charged twice for defective device not returned twice at a cost of $1078.

If you purchase a phone from AT&T as an upgrade, they kick you off your current plan and charge you $25 more per month. Under the guise of paying $199 for a new phone, they actually are charging you the $199 plus $25 per month for 24 months. The total for your new phone... $799! Outrageous.

My husband and I experienced the extremely dishonest and terrible services regarding AT&T mobile contract at Targets mobile department. The Target store is located at 1871 N Main St. Walnut Creek, CA 94596-4106 (**) and the lousy representative's name is **. My husband and I have been AT&T customers for over 8 years and previously we had the mobile share plan (2G, unlimited talk and texts for 4 lines) for $136 per month. Due to a recent promotion at Targets mobile department, we went to check if now is a good time to upgrade to iPhones. On August 14, 2014, we went to Target of Walnut Creek and asked ** if there are any changes or hidden charges after the upgrade. ** confirmed multiple times, that neither the contract nor the fees will change. During the process, we did not receive any document regarding contract or price change; therefore, we were convinced that all remain the same. The only piece of paper she provided was a bill of our upfront cost.

I paid 300.00 on the 24th of October which was more than my bill in order to make Nov bill not so steep cause of holidays. Well on the 27th without my permission ATT takes out 230.00 again which makes my account in the negative. This bill isn't even due until Nov 12!!!! I called and the guy was really nice and he gave me the credit back plus my overdraft charges which is a blessing but my bank can take up to 10 days to give it back to me! How can they take money out without my consent? I asked the guy to make sure there were no automatic bill pays and there are not. He says he doesn't know why that happened. But it has happened to me before but it didn't make me in the negative with my bank! This should be illegal.

I have had to contact AT&T twice. Am now onto the third phone number because they can't seem to get the number unlisted like I requested and am paying for. Now also been on hold forever to fix this. I am not even sure this time will be it. I intend to cancel their service if not fixed this time. Unacceptable when you are paying for something and not getting it. Bad enough once, but three different phone numbers in less than a month of having their service is pretty pathetic! I was ripped last night when answering yet another 800 number, to have a recording tell me that Halloween was their favorite holiday because the costumes make them. Well, let's just say if a child had answered I would have been even more livid! Sick!

I have had nothing but trouble with AT&T. I have had it since Sept 2013. My bill has never been the same, when I call, there is always an excuse. They proceed to tell me they gave a credit for this or that but then charge me double the next month. Then the same thing starts all over again. I have not been able to connect to my internet since changing to AT&T and they tell me it is on my end. I have had my computer looked at several times and all say the same thing. The tech looked at it and was even puzzled. I DO NOT recommend them to anyone unless you want crappy service and no internet. Very unsatisfied!!!!

I had unlimited Internet with AT&T and it wasn't unlimited. Paid extra additional $31 Internet and it wasn't unlimited. It was slowing down my data! I called him about more issues. They told me I have to slow down My Data usage. They suggested some things I need to turn off on my phone. I told him "Why do I have to turn it off if it is unlimited?"

Went to AT&T for a no-contract phone, told this is a no contract phone. Use for 6/m and tried to close my phone, and go to a different phone co. I am told I am sign up on a 2/yr contract. I said no I'm not. I told the salesperson over 10 different times I don't need a contract phone and to put me on a NO CONTRACT PHONE. Talked to the store manager, he said I now will have to pay a 255.00$ pen. to get out of it. Be very careful, the salesperson in front of you is going to screw you if he can. I will never deal with them. NEVER NEVER NEVER. THANKS SALESPERSON TED FROM STRONGSVILLE LOCATION.

Walked to AT&T store looking to get a bundle on wifi internet, phone, unlimited data.. Spoke to one of the sales person.... explain to him exactly what I needed. He showed me a wifi modem... told me that I can take it anywhere. I can use it to use my phone. Can connect up to 8 devices. Can use my own phone. Does not need to change phone number. Monthly charge is $56+ a month plus the modem cost more than $150+. Took the modem home and the phone calls did not work..... tried everything. It was late and decided I will go back to the store the next day. Went to the store and spoke to the same salesman. I told him that I could not use the phone and if I do while he was looking at his computer and did not want to look up at me, said that "it will cost me more than a $100+ a month." By this time I was getting very upset... I did not want to argue with so I just told him I am returning everything back. He shrugged and told me that he will charged me $32.00 for the restock. I was horrified by this but I still did not argue. I had a sick feeling inside my stomach that this company are blatantly ripping people off.

Signed up for new service to the Internet. Was told that it was setup. All I have to do is connect and follow the package Instructions. Instructions are easy to follow, no big deal. No connection. I call and talk to 3 different support staff members that read from an outline and they all tell me that it was connected on such and such date. I say I'm sorry but it is not. I do this for a living and I'm telling you it's not. Come to find out today after I have been up half the night with these people, It WAS NOT connected. They had to call a lineman to trace the line all the way back to base station. Technicians I have to problem with, the sales and so called support staff....haha, a joke.

Since I have been a customer of AT&T for many years and consider myself a loyal customer (mainly because they make it impossible and hugely expensive to go elsewhere), time and time again any decision of "early upgrades," billing discrepancies toward my favor, etc., etc. Have NEVER been granted, and always just a cut and dry answer of, "No." In February, 2014, I unfortunately dropped my iPhone 4S, walked in to an AT&T store (intending on replacing that with a 5S).

AT&T has not honored my unlimited data plan since I upgraded my phone last month. I call every two weeks like clockwork, and the order remains open, but unresolved. They even claimed to escalate it, but still nothing. It's been six weeks.

After losing my phone I was heading to the mall to buy a new iPhone which was on hold for me. (Which was lucky timing because there is a 5-6 week back log on them). I decided to call AT&T to see if I was eligible for any type of early upgrade. (My normal upgrade isn't until July 2015). When I finally got a rep on the phone (15 min hold time) she assured me that EVERY line (4 of them was eligible for an upgrade.... Weird but FANTASTIC). So my upgrade would be $399 for the phone plus a $40 activation fee. Note: I questioned what she was reading and told her the store had been telling me different. Nope... Absolutely eligible.

I recently traveled to China (I am still there) and received a message that my bill was very high due to data roaming. I contacted AT&T and told them that I never changed my data roaming settings and they were supposed to be off. The response was "It is your responsibility to make sure the data are off and it is nothing we can do about it". I am not sure how they can charge someone that does not intend to use this service. Live and learn. TERRIBLE SERVICE! I will never use AT&T again! I will switch to another carrier when I get back in US.

Att is just a Big bully. Att gave me the worst service for a year. So hard to get a live person on the line. I waited out my year contract. The next time I was forced to call in, I cancelled. They gave me a cancellation fee, said my contract automatically renewed! Who can I get to help? I would have never agreed to any contract extension.

If there was a less than 1 star, I seriously would give this to AT&T. I have been a longterm customer of AT&T back when they were Cellular One. Years ago I used to praise their customer service. They used to go out of their way to accommodate their customers. I don't know what happened to those days. Right now this company is run by a bunch of a$$holes with inconsiderate jerks as employees who wouldn't know what customer service was if you presented it to them on a platter.

I took AT&T wireless connection 2 years back and now 2 year contract is over. I am planning to go outside country for vacation and need iphone unlocking key. I put a request to provide the key. But still no response from AT&T. It reached the customer help desk couple of time and they were rude to me while asking about unlocking key. Worst customer experience ever.

AT&T is the worst company ever, lying and steal your money. There was a special that as 50.00 a month for internet and house phone service but they told me I would pay more than 50 on my first bill. Then next bill would 50 for 2 years but my next bill was 91.00 dollars. I was so angry that they've lied to me. I called customer services and told them to change it, the guy told me it was an error and would be fixed in 76.00 for taxes and it never happened. Now they telling me after my 91.00 dollars bill, it would be 81.00 for 8 months then 76.00 after. They are the worst company ever. I hate I'm cancelling service, that's probably a bad idea too, they also charge me for that too. SMH.

Disconnected up to 8 times daily. Slow to non-existent download/uploads. Numerous daily non connection problems. Calls to AT&T complaint times up to 73 minute wait times, and then auto disconnect result in a re call if you have the time. AT&T IS NOTHING MORE THAN COMCAST IN DISGUISE.

I have been on the phone with AT&T all day long and have gotten nothing. They messed up on my account and want me to pay for without even helping me out. After I made a $435 payment they still want more money. Payment is not due until next month. Counseling service right now.

I got 2 cancellation email for my 2 orders this morning at 5am. So annoyed with this AT&T service. I feel like I'm on the phone with them every other week. Ridiculous. Here's what happened. Annoyance #1 @ 9:20am - I sat on the phone w/ AT&T customer service for 30 min while the rep reviewed my account looking for a reason for the cancellation. Before she told me that "I didn't accept the terms and conditions and I would need to go into a store to accept and reinstate my order". I didn't receive any notices of incomplete T&Cs but whatever I'll drive to the store. Annoyance #2 @ 10:30am - I drove to the closest AT&T store and was told that "Term and Conditions do not need to be agreed to until you receive the phone." When I asked them to help me, I was told they could help me with online orders.

We had one phone line used for a fax machine (AT&T). Second line long distance phone line (Time Warner Cable). We tried to cancel the fax line and switch the other to AT&T. After two weeks, no phone service. They had not port over the phone line. Two more weeks, no phone service. They could not find the order. One more week, same thing. Decided after a month to stay with Time Warner. At end of August received a 170.00 phone bill for two lines. Said we had never cancel the one line and had the second phone line with them. They said they fixed it and we owed nothing. Happened the next month - now the bill is for more than 200 dollars. Same story from them, but they were a lot harder to deal with this time saying it was a legit bill.

I have been AT&T customer since 2006. I have plan my trip to Panama City on October 10-19 2014 so I call customer service, asked If I can have any kind of package for talk time. So he recommend the plan for $30 which can use 80 mins of the talk time and I accept it. I went to Panama, turn my cellular data off and use 53 minute of the talk time. When I came back to Miami and look at my phone bill is come up for $380 some dollars. Then I call 611 and ask for answer. After 30 minutes they bring the bill down to $270.59. My phone bill normally will be 130-150$ + 30 and tax should not be over $200 so I call again and no action. So I will to leave AT&T the end of my bill cycle. I have record last conversation with AT&T customer service.

I have Internet thru AT&T and cell phones (3). I have to call them every month. I was over charged for 10 months on my Internet bill and this month I paid it on the 10th and now it's the 23rd of the same month and is turned off due to failure to pay!

I went into the local AT&T store to take advantage of my upgrade. I picked the I4 and when I asked how much I owed I was told $40.59. I asked if that was all and was assured that was it. I paid, the lady went over my new plan and I was told that I had been overpaying for some time. Hello! So we went over my plan and I was told my bill would drop to a little over $100. Great!! I left, very happy. My first bill was $135.10 and I didn't question it, figuring it had something to do with the new service charges. Next month, same thing. The third month I went thru the bill with a fine tooth comb and found that I was paying the 3rd payment on a 24 month installment plan!! I was never told or asked about an installment plan.

Poor service, and data was ate up with data turned off. ATT refused to fix the problem and would not allow me to make payments, I turned service off and went into an ATT store and the man I spoke with told me as long as I was making payments it would not be turned over to collections. I received notice today it has been turned over to collections.

I just want to comment about my experiences with my cell provider, AT&T. I have changed my cell number 4 times and repeatedly added my number to the DoNotCall list. I haven't even given my number to another soul and I'm getting unwanted texts and a caller that hung up. This company in my opinion has not thought outside of the box. I feel like I'm being blamed for the harassment, as I would have no reason for bill collectors or telemarketers calling me. After all the data breaches that have happened I'm tired of being given all the same lame answers.

We had an ATT landline for over 15 years without incident. We had cellular and internet services with other carriers for over 16 years without incident. Then we got cellular and wireless internet. ATT is not the company it used to be. Our investigative report is over 60 pages long. In brief... We went through the whole resolution process through the president's office and formal dispute claims with ATT..... They even agreed to our resolution terms, corrected a few billing errors and contained with the same illegal practices. We spent over 60 hours in a three-month period trying to resolve billing and other disputes on our accounts.

I finally traded my flip phone for a smart phone so I could get text messages. I have been with AT&T my entire life with the exception of my Military Service. I bought this smart phone because the screen was big. I was told my bill would be 82.99 per month. I RECEIVED a Bill for 93.92. I called and asked why it was high. They said it was a one time thing and then the next Bill was 109.01. I have called multiple times about this and get nowhere. Please help.

I had enrolled in the Next plan so that I could upgrade to an iphone 5s. I ended up paying my phone off early because of the ridiculous charges put on my account every month. I was basically paying $150 minimum for a single plan and that is with my 2 discounts included. I decided I needed to switch to a different phone carrier so I paid off my phone and requested an unlock code. I found a different carrier that would do unlimited everything for $80 a month! Unfortunately AT&T refused my request to unlock my phone and with just 2 days left of my billing cycle (I had requested to cancel my account then) I was unable to save my phone number. The other carrier needed my AT&T account to be active so that I could switch over my phone number to them but since I was providing the phone I needed that unlocked as well.

I have been on the phone for 1 and 1/2 hours just trying to talk to someone about a new plan for DSL. I was rerouted to no less than 10 people. I finally just said I wanted to cancel my service and then they wanted to argue with me about that. I don't understand how a business can treat people the way they do. If I ran my business this way I wouldn't have a business. Needless to say I got nothing accomplished so I will have to go through this again later but my blood pressure was to a boiling point and for someone who does not lose their temper I was beyond out of control with it.

I have been with AT&T since purchasing a mobile phone in the late 90's. The friendly service that I have been use to really seems to have degenerated over the years. Today, I spoke with a young lady names ** at the store located on SW 3rd and Yamhill in Portland, OR. She did not introduce herself at first. I had to ask her what her name was. She also yawned during our conversation in a cavalier way as if our conversation was boring her. The service experience today at that store is indicative of the poor customer service AT&T has provided over the past two years to me. My contract is up in December 2014 and I am definitely going to be moving onto a different carrier. There is no more genuine personal customer service from AT&T anymore.

This is ONE of WORSE company ever. I only wish I had stayed in my T-mobile or went or Verizon like other people been saying. I am being charged for everything in the company, I am guessing for even call them. I spoke with this guy minutes ago. He was so rude, uneducated, not willing to help out, NOTHING at all. This is my 3rd time with almost the same issue and cannot get a solution and what does that tell you? They even threaten me what I will ended up paying if I leave them.

I had made an agreement to pay a late payment by a certain date, and paid the debt 2 days prior to that date. Two days later AT&T pulled a stunt of withdrawing my next month's bill as a bank draft from my checking account without authorization. That payment wasn't due until a week later, so it wasn't just claiming an overdue payment. But, in either case, to remove funds from a bank account without either an authorization, or by selecting to have auto-pay set up on the account is against the law! I contacted customer service which tried to justify it in two different attempted lies. First by saying that my u200 cable package requires auto-pay (which over 2 years of prior service and paper billing prove otherwise) and then just stating that I now had a "0" balance on my account and to not be concerned by it.

I have been with AT&T for over 10 years. I was unemployed and asked that they waive a reactivation fee of $40.00. Also, I recently upgraded my iPhone and was charged a $40.00 upgrade fee. I even spoke to the manager and he was useless. After my two years are up, I plan to find another wireless carrier. AT&T is raping their customers.

I made a mistake, I bought an iPhone 5 from AT&T. I had been with them for about five years, so I thought it was OK to upgrade. Then I got transferred to Europe. In July I paid the balance on my contract and phone to take it abroad and buy a SIM card over there. After that, I asked AT&T to unlock my phone, they said NO, I must remain with them for another 60 days before they unlock my phone. OK, four month later I asked again, this time is denied again. Apparently I have unlocked five devices in the allowed time. Never mind we only, in my entire family, have 3. AT&T is horrible, only followed by Apple. I will never buy another apple device, and the ones I have I'm throwing away. They are the worst of the worst.

My 3rd attempt to get my bill explained to me, reps seems to have no idea what is going on and I'm just being transferred around. I am on the phone for over an hour. One even transferred me to billing which is not opened at 8pm. Very terrible AT&T.

From the time I signed the 2 yr contract with AT&T to present I have regretted it. First, the phone I bought had several issues and finally the 3rd one worked, for a while. Tech support was rarely helpful as I could not understand the technicians due to their strong accents. In store help was at times helpful but usually I was told I had to call tech support. So it was like going in circles. I am the only person on the contract however another person was able to go in and change that contract without my consent. Now that the contract is up and I'm trying to unlock a phone to move to another carrier, AT&T has been jerking me around for 3 weeks. Each call to customer support gets me a different response and instructions on what I need to do. My bill is paid, they have always been paid, and they come up with bogus excuses about why they haven't unlocked it. I have done everything they asked, some 2x. At the moment I'm waiting to hear their "decision" regarding my case. There is NO CASE! I am paid up, contract is done and I want my phone unlocked. It's really simple, no weirdness, no nonpayments, no complications. They're really a crooked outfit as far as I'm concerned. Dragging it out and getting every last penny from me they can.

AT&T refuses to resolve any kind of simple issues. They will lie to you and steal from you. They stole over $30 from my prepaid credit card, no explanation. They say I still owe, but they won't say for what. Apples App Store will steal from you, just that simple, and try to find out why I didn't get what they charged me for, or buy a faulty app? Good luck, lying, thieving **.....

Totally hopeless company! Please stay away from AT&T. Kept transferring me from one department to another for all most 1 hour. Gave me a number to call. When I called, only automated messages and then call disconnects. They have tons of customer service numbers... but none of them works. Only automated messages.

A $10.00 fee was added to my bill for HD service which I did not request or was I asked for permission. When I contacted AT&T, I was told it would be removed. However, when I received my bill this month, I was still charged a fee "you are re-billed the discount amount from 9/22-9/26". I truly believe AT&T has purposely made fees so confusing that the consumer is unable to determine what is being paid for. Unfortunately, I just happened to check my bill because my bill went up from $136.84 to $142.04. When I asked the AT&T service rep, she could only state, "your fees are prorated". She also could not explain why I was charged for HD when I did not request it. I have heard the "creeping fees" by AT&T from many consumers. Is federal agency monitoring this company and its practices? How about CONSUMER PROTECTION!!!

My contract was up at AT&T and I called to negotiate a new plan as well as order new phones. I like to call when contracts are up because they can give you deals to keep you as a customer. After much discussion and checking with his supervisors, I was told my new plan would cover unlimited talk and text as well as share 10GB of data with my wife's phone for $109. (per month before taxes, etc). Previously I was paying about $90 but had severely limited data, text and calls. I got no email confirmation of this but the next day I saw my plan on my AT&T web page exactly as we discussed.

I left T-Mobile in June 2014 after 11 years. I thought (mistakenly) that AT&T would provide better coverage for calls and data. AT&T reps have told me I need to purchase a booster ($150 or so). I'm not receiving service I'm already paying for, and the only response is for me to spend more money? AT&T seems to operate as if they cannot be held accountable. They need to be held accountable to deliver reliable call and data coverage for all paying customers.

We have two phones on our account. We pay $210 together or $105 each. Usually we pay with prepaid cards and have no issues. But every time we use one of our banks we ALWAYS get an NSF fee. The last time we paid our bill I gave cash to put in his bank account. I informed him to watch his limit. After two weeks the money was still in the bank. We had several conversations on why it took so long. I called and asked AT&T. I was told everything was fine. "But you haven't taken the money out of my account... why?" "Mr. Eddie your bill has been paid. You are fine." Is their answer to me.

I reviewed my data plan and realized my son and I use very little to warrant our expensive unlimited plan. So I decided to switch. After switching my data plan to a plan higher data than our average use (reviewed a year's worth of monthly use) our bill came in at our new low rate for two months. I was pleased with making a good decision. However, the third month came in higher than our previous rate before switching @ approx. $500 for one month. I called AT&T and the customer service rep convinced me this was our fault, we were over using. This continued for three months of my bill coming in over $500. My son and I made sure we were always using wifi where ever we went, we started getting data warning in the middle of the night. So we started turning off our data at night. But when I would be at work connected to wifi I started getting data warnings. How can this be? I just turned on my data at 8am and drove to work where my phone auto connects to wifi. I double checked - yes still on wifi.

This box is not big enough to write all the wrong that has been done to me along with stress! Fact that all that has been done is my bill gets larger, you get no help from customer service. I have been with AT&T since it is called cingular. Every month it's a different reason why the bill goes up, shut off, different do dates, phantom phone bills. Every time you call it makes it worst. Example - I ask for 4 months when the 4 lines for $160.00, my bills was $700.00. One time $765.00, other times I was told about one data plan they switched me to - plans I never ask for. I was grandfather into unlimited but some kind of they way, my bills got higher and higher. Paper billing is what I requested, wanted to see the charges one at a time but they all way had reason for fee or data you never ask for. Never the same - my due date, it's earlier each month. My out of contract days keep changing. I want out and my money back on all them bill that was over $600.00.

I had a basic account because I used phone very little. I had accumulated over $150 worth of air time due to mandatory purchases. I had marked my calendar for the date of the next mandatory time purchase. I may have been one day late, but when I went to add time I found that all of the existing time had been lost. I had received no call or email to notify me. I consider this equivalent to theft. I did not call customer service to complain because I was fed up with their policy. I recommend people stay away from the gophone. I do not know about other aspects of AT&T phone service, but I have gone to Tracphone. It seems to be much fairer, and every time I open the phone the amount of time and service I have left is displayed.

Bad date on this AT&T Galaxy S5, lots of problems with internet seeing web pages. I am a web developer of dating sites and social networks. I have a site Matchudate.com and the site is professionally programmed and has just been updated 6 months ago. The iPhone and the android through AT&T wireless were giving me problems viewing the mobile login. I went crazy thinking it's the website or it's my server or it's a problem on my end until I spoke to other programmers with the same phone on other wireless phone plans. Like AIRTel in India and Vodafone in India they were using the iPhone 5C and the Galaxy s5 and said there was no problem with the phone on their end. They said they can see the website mobile login fine. That's when I started to complain to AT&T Wireless. They seem to think this is a joke. They even sent me snapshots from their phones and there is no problems at all. I would stay away from AT&T Wireless.

Before our switch to AT&T from Element Mobile, I called the AT&T main office to discuss the change. I was assured by the vendor rep that my plan charges would not change, my plan services would stay the same and I would not lose my unlimited data or ability to use my phone for Mobile Hotspot. My husband, my son and I talked to the representatives at the store and were told the same thing. I was actually told this 4 or 5 times.

I started service with AT&T in June 2014 and the network is just inadequate plus the device is HORRIBLE. Dropped calls, delayed texts, no data connectivity, strange loud beeping on voice calls. Unprofessional and just rude! I want my $ back.

In September, I signed into my online AT&T wireless account and used their website to upgrade my phone and my wife's phone to the iPhone 5c for only 99 cents each. The online bill comparison function provided by AT&T showed the monthly bill staying the same. Unfortunately, there's a big gotcha when you sign a 2-year contract to get the new phones - you lose any monthly discounts you might have when you use AT&T and you're not in a contract. Too bad the website didn't show the loss of the discounts when comparing the before and after costs of the monthly bill when you upgrade your phones, but that's just a simple oversight on the part of AT&T, and in their defense, they did send a text message after we had already placed our order that said we would lose our discounts. It did cause some consternation at the time, but the true damage wasn't revealed until we got our first bill under the new contracts.

I Terminated my former acct to go with AT&T. Right after I got my phones I got very ill, went in hospital and was put off work. Was unable to pay huge first bill exactly on time. Bill due Oct 12, requested to pay half and get extended till Oct 24 less than two weeks later. Sometimes stuff happens to good people and these ruthless people had no intention to help. They agreed to take half a pmt and extend me to 24th of October then tried to pay the half of bill and was told I'd still be shut off. I definitely would not recommend AT&T for their ruthless business practices and furthermore am so appalled that honest hardworking people can be treated like this. They are set on ruining people's good name and credit and I would never ever use them again. Oh and they now want to charge 1,230 dollars to end with them. I have never seen such greed and destruction in all my life.

AT&T's service has gotten worse each year for the last 3 years. If you call customer service they will tell you they have many towers and full coverage in the NW section of Washington. If you press them they will admit to have some issues with a few towers. After talking to several members of the Georgetown neighborhood association, I found that AT&T had for no charged provided several homes with micro-cells (basically miniature cell towers) because they complained enough. AT&T is aware of a big problems in the Washington area but they refuse to acknowledge them.

We had AT&T and we missed a payment so we go to pay for it and they charged us again and again do we told them that we would pay for our phone if you would turn it back on. Why are you charging us for our phones if we can't use it? Stop overcharging people.

I purchase a new phone less than 6 months ago. The phone cost me approximately $200. I can honestly say that yes, I have dropped my phone like anyone who owns a phone does. I can also say that I spent an additional $80 to get a soft case and glass protection to protect my phone. I am not clumsy or careless, yet my phone stopped working. It has no physical damage that I can see. I contacted AT&T in person. The rep there told me I had to call Asurion their insurance agent. I contacted Asurion who sent me back to AT&T and back and forth we went.

I had DSL service with these clowns and I had a long fight because they would not return the money they owed me. They had different phone - internet cycles and they conflicted. I had to get the Feds after them. I insisted that I would never be their customer again, but despite their promises, I still get mailings from Chicago pleading with them. They are incompetent, arrogant thieves. I wish they would smash it into pieces so small that they will never recover. Boycott AT&T.

I cannot get an answer from AT&T explaining their taxes and fees except to say it is gov't regulated and that doesn't satisfy me. I am suspicious they are charging excess taxes and fees that may be illegal as described: I live in Florida and recently switched from Bright House to AT&T. I had the same services with Bright House that I now have with AT&T (home phone, TV, and internet). The cost for the services is approximately the same but AT&T charges me almost $10 more in taxes and fees. Specifically: Bright House services were $140 plus taxes & fees of $12.78. My AT&T bill is $144 for the services plus $22.54 in taxes and fees. This makes no sense.

I bought a WiFi device from Best Buy and connected through AT&T. The device quit working so I exchanged it and was told because it had a new number, I had to pay an early termination fee and sign and pay for a new contract. Then I started getting outrageous overage fees and was told the device was pinging off of several towers and they replaced the SIM card. I still had the issue and was told to exchange the device but again would have to pay an early termination fee. They explained this was because AT&T sold the devices at below cost if the customer signed a contract. I explained this device wasn't bought through AT&T and they said it didn't matter.

I been trying to get Internet. This started last Thursday. They still don't have it fix, they say they won't have it fixed till 20th of October. now if I could get service from someone else I go there faster than lightning. I have to wait 2 weeks, they need to drop the bill 14.95 U-verse then I be happy.

I lost my iPad while moving. I received my bill and noticed that I was signed up for the wrong data plan. I was told by the salesman Grant ** in the Authorized Dealer store in the King of Prussia Mall. He told me I would receive a free iPad if I signed up for a 2-year contract with AT&T. When I signed up for the service, the salesman said the iPad would be free when I signed up for the AT&T Next installment. Instead I was signed up for the Mobile Share Plan. I received my bill and not only noticed that I was signed up for the wrong plan but that I was charged for the iPad. Instead of my bill being $140.00, it was $192.00.

My parents were celebrating their 50th wedding anniversary and took me along on their cruise. When I landed in Rome, Italy I instantly called AT&T and added 50 additional texts and an international plan. They told me there was no service out at sea so I needed to be careful about roaming. I told them I was paranoid about coming home to a large bill as I knew I didn't want to arrive home to any surprises! They assured me I would be ok. I called them two other times during my two week trip to check in on my account. I was ASSURED every time that I was well within the plan I had chosen & didn't go over.

Thrice AT&T failed to send paper bill to confirm its monthly charges. Bills are big and could be fabricated. Yet this consumer can't even pay by electronic checks as I've been doing for years (because AT&T had charged to wrong bank accounts). Looks like there are too many incompetent workers in AT&T and the management is lousy. Much ado get nothing done properly except extracting money with phony bills and sales!!

Do not go to this store! The Store Manager Employee #** sold me an iPhone 5S for $40 with a two year contract and some upgrades in services. I just noticed on my AT&T Mobility bill this month that he actually charged me $650 for the phone by using a 24 month service plan with installment payment. Nowhere on the invoice I signed was the statement that I was specifically going to be charged for an iPhone 5S for the cost of $650 - AT&T Customer Service stands by the charge because I didn't dispute it within 14 days (unfortunately I didn't see the charge until my bill was received more than 30 days later). I've been an AT&T Mobility customer for eight years, changing that today. This store is as bad as it gets.

I signed up for AT&T U-verse internet a few years ago, and recently discovered that I was paying $15/month more than I thought I was. After a call to customer service and further research, I have come to the conclusion that the pricing on the website is not only grossly misleading, but that the actual price is not advertised at all. This was true when I signed up (leading to me paying about $1000 more than I had thought - I know, I might have checked earlier), but even with the help of the customer service representative, I was unable to uncover the price that would go into effect after the promotional 12 months was over. I actually thought this was illegal. It certainly creates an issue when trying comparison shopping.

At the end of August my phone was not charging right. So, I call AT&T warranty and the man shipped me a new phone. It came through FedEx. I had sent it back through USPS. With the return label. It begins on September 10 - I received an automatic text then came the harassment of phone calls. I told them I had returned it and I don't have it. At the end of month I was told that I will get charge 349.99 plus my current Bill. Right now, my phone bills is at 1001.23. I had cried and cried because I did the right thing and I am stuck with this high phone Bill. My phone got lost in the mail. And I have to pay for it.

I have a samsung galaxy mini and the camera stopped working. I was told by AT&T to send it back. They would send me a new one and they did. However on yesterday I received the phone back and they claimed it was cracked and that I would be charged $259 on my next bill. I was told if I sent both phones back I would be double charged and that there was nothing they could do for me. I even try to chatting with an online representative. Poor customer service.

I had services for internet with a monthly payment of $14.95 for twelve months. Prior to this services were $15.00 a month. I thought the end of the twelve months would have been February 2015. I got a bill for $67.05. I telephoned them and was told the 12 month period stopped in July. I asked and was told that in order for my bill to zero I had to cancel services by September 16th, which I did. Then I got a bill for $52.10, with a credit of $1.37. I then get a phone message stating my bill was for $50.73. I am so happy I no longer have to deal with this company as I am sure they are trying to rip people off. First they never made it clear the date my 12 month would be over and they sent out confusing bills. I got a bill in February that the 12 month period had been extended for 12 months more. Why would pay more than the $15 dollars a month for the internet services. They obviously want me to connect to a U-verse account and they overcharge me. The agents are confused and tried to confuse me. THEY ARE THE WORST COMPANY I HAVE EVER DEALT WITH.

I called to cancel my cell phone service. I have been off contract now for a year and a half. They transfer me around and won't accept my cancellation. They just keep offering me different lower price plans instead, and when I try to tell them I won't take any plan they offer unless they can give me a pay as you go plan, they transfer me again. So at this point, I simply have to stop paying the bills when they come.

Promised to have a good service with AT&T, customer care and technical support if needed. So I change carrier from verizon to AT&T (what a mistake). From day 1 I had a problem with the BARES (bad connection and drop off calls) and called the 611 from my phone from the house. They said I have a bad connection. Went to the back yard looking for more signal. No luck. Again called to cancel the service during the 14 days grace period. The customer service PROMISED me that they do anything in their power to get me signal in my home (i believed them). Did not cancel, so for four months same promises of mini tower at home, new phone, still nothing. We call you, nothing. SHAME on you. Still I am paying every month close to $300 for no service. This is unacceptable.

AT&T was sending my invoices to my email without my knowledge. I was late on payments because I wasn't receiving the bills, which have always been sent to me via postal mail. I never authorized any bills to be paid online. As a result, they were going to charge me a late fee. As I was explaining their error to customer service, the representative found that I was also being mistakenly charged an extra $100 on my plan. He wouldn't specify what those charges were, but accepted responsibility on behalf of the company. I asked him, "then I will be compensated for these overcharges, correct? I've had this plan since 2009." He replied that their records only date back 3 months, so he is only able to compensate me $300. I was APPALLED. All of these telecommunication companies are awful, but AT&T really takes the cake. And if you think the "Next" plan is saving you money, the joke's on you.

We purchased and subscribed to AT&T wireless smart phones for our granddaughters who live in Louisiana. We have always used Verizon and still do for personal and business for more than 15 years. We went to AT&T for our granddaughters because Verizon (at this time) doesn't have coverage in this area. Although I have little complaint about the actual service, I have huge frustration with the online site even for the Premier site. 9 times out of 10, when I look for information about my account, the message says "not able to access, try later." EACH AND EVERY TIME, they send me an email and tell me my new bill is ready to view, I go to Premier site, try to download, get message "not available" or...the download happens and it shows the previous month's bill. HORRIBLE WASTE OF MY TIME! I understand Verizon is installing towers in Louisiana near the Fort Polk area. When that happens and we indeed have Verizon coverage, I will change immediately. ABSOLUTELY THE MOST FRUSTRATING SITE I HAVE EVER USED. Good bye AT&T!

I had been charge for over 100 minutes of international calls! They told me I was outside of the country making those calls!! I spend over half of the day trying to solve this issue, and they couldn't do nothing to solve it, so I ended up with a debt of $700! I never go back to AT&T. If you read this don't go with AT&T!!

On 10/07/2014, I authorized a bill to be taken out of my bank account on 10/10/14 and on 10/108/14, they elected to take that amount and an additional 224.91 which I did not authorize thus over drawing my account - waiting for the second manager to call back because he has not shown up for work yet. Been every month in the past 4 months that I have issues with their billing. Tired of calling to correct their problems, must be revenues are not good for them. Have to take it out on the consumer.

Me and my husband has a family plan in AT&T last February 2013...We are a good payer since we got our contract with them. No late payments. We pay on time. Feb. 3, 2014 me and my friend drop at AT&T store at Wilshire/Western CA, store for inquiries and we end up to get 1 phone 5c and 2 ipads because ** the sales agent offers us that there is contract for this mini ipad as they offer and it's the last day so we have to grab it. So, we are interested then for this nice and good offer without contract so we took the 3 items.

We purchased a GO Phone on 8/9/14, for our son. We expected our monthly due date to be the 9th, like every other cell provider does. In September our due date was the 8th and this month, October it was the 7th. Upon paying this month's bill, I was given a November due date of the 6th. This makes absolutely no sense. Every month we are losing a day. Due dates should not change on a no contract phone. It should be the same date every month like all other companies (ie: Virgin Mobile, Verizon, Net 10, etc...)

I changed to AT&T U-verse, was told I would be charged $28.00 for one year for 12 mb but they charged me $49.00 instead. I have called 3 times they said it would be 28.00 but they took 49.00 out of my bank account. I just got a bill that said I would be charged 41.28 a month, what happened to the 28.00 I was to have? And why did they take out 49.00? This company is the worst I have ever had.

I traveled to the Dominican Republic and logged in to the resort Wifi, but AT&T continued to charge me roaming charges in excess of $180 for a 10 day stay. This is for my Ipad which stayed in my safe for most of the time except when I charged it and checked my email. ($180 for nothing!!) and the supervisor said there was nothing she could do to help me. So I am changing carriers! Goodbye AT&T.

Aug. 2013: My wife and I move into our new home. We were really happy with AT&T U-verse at her parents, so we decided to get it ourselves. After a week, we get a newsletter in the mail stating that U-verse was available in our neighborhood. We gladly called AT&T and ordered the service. Unfortunately, the tech stated that U-VERSE is not available in our neighborhood, but we can still get "high-speed" internet. That "high-speed" internet turned out to be 1.5mbps... After two and a half frustrating weeks, we called AT&T and cancelled our service. I read about the 30 day policy and fortunately didn't have to pay anything. I shipped the box before the due date, and pretty much assumed everything was fine.

I have never encountered such unsatisfactory customer service until I became an AT&T customer. To begin, I have had an active smartphone plan with AT&T for the last seven years. I have paid an average of $110 a month during that time, putting me at over $9k in total payments. You would think that this would at least gain me the courtesy of good customer service? Nope.

I have had At&t Uverse for sometime with no issues for approx. a year in a half. In July '14 I moved having me go to DSL provided by At&t. I waited approx. 5 weeks and still did not receive the do it yourself kit so i had to have someone come out and install it on behalf of At&t and was told I wouldn't have to pay for the install. Well, guess what - it's on my bill.

9-19-14, my family decided to spend $800 dollars on phone upgrades, $160 dollars on upgrade fees and sign up with AT&T for 2 more years. In return, AT&T was going to kick me off my mobile share plan and increase my bill $100 dollars a month! Why would anybody do that? That's crazy! Nope! Forget the phone upgrades and forget AT&T. Hello Verizon!

AT&T drops my calls, unbelievable. It started when my bill showed $3.99 charge that I didn't recognize. A rep said, "you called abroad, pay access charge". No, I didn't, easy to check. Rep offered refund, but dropped my call when I asked about high cost of my family plan. When refund didn't show up, I called AT&T. A new rep said, "that charge was for dialing 411 fast service". "No, I'm OK with a slow free of charge service, pls, refund". "Do you have other questions", she asked. I did. $180 for two lines seemed much, considering market deals. Good I asked, I was eligible for upgrade for long time and nobody told me. I've got a new $121 for 2 lines plan, I was quoted $130 for 3 lines plan, and I was offered to add 3rd line for $10. That offer prompted me to buy iPhone. AT&T backed off from their $10 additional line offer when I called to say I have my own phone and want to add the line. My current bill for 2 lines - $138.50. They dropped my calls on Oct 4 and Oct 5 when I called to add the line for $10. Sprint, Verizon or T Mobile, here I come.

Their service is worthless. They charge too much for their service. They charge too much for their phones. I was with alltel for 15 years and it was great while it lasted. I think I will just trash my phone and forget it.

I went with my husband to AT&T to switch over from Verizon wireless thinking we were going to be saving money and getting the same service which was not so. During the time i had my phone i was unable to receive phone calls at work as well as home and text messages as well both necessary for my work and for family affairs and business dealings. We contacted AT&T fifteen days after we got the phones and they would not help us as far as letting us give the phone back because it has to be within fourteen days. Well my husband and i are reasonable people and we decided to give the phone to my daughter with her own number and i would take my phone number and go back to Verizon in essence they got what they wanted and that was for us to keep the service with them and pay for the brand new phone. So everyone would figure all ended well right? Wrong they said they would still charge a cancellation fee of $608 dollars because the cost of the phone was associated with my number not the device. Wait are you telling me that you have hijacked my number that i have had for ten years?

In the process of upgrading my two iPhone 5s to iPhone 6s, it took NO LESS than 10 hours on the phone with customer service and 6 different trips to the AT&T store from start to finish. Everything that could have gone wrong did. None of the service agents who I spoke with on the phone--including supervisors--were consistent in their solution recommendations. It was seriously the BIGGEST joke ever. AT&T needs to get their act together before trying to upgrade their network or devices. I'd rather deal with the DMV (which should speak volumes and should make AT&T feel incredibly embarrassed).

I had a telephone number of 20 years that was used for a business, upon moving the business due to downsizing I contacted AT&T requesting a call forwarding service to of this number to my new business number as I was no longer in the same area code. I had the calls forwarded to a mobile phone. Two 1/2 years on in the contract, my husband added a hot spot to the service. That was for months ago. When AT&T added this service is disconnected my call forwarding to a mail box, I no longer received calls from the line and they are charging me for a line that does not work.

I went into the store located on Lewis Avenue in Tulsa Oklahoma to have someone look at my cell phone because all incoming calls were going directly to voice mail. Upon being greeted by a nice young lady. While she tried to figure out what was causing the problem with my phone. Myself and another couple of older women had to stand and wait to be helped by another employee for quite a while before we were waited on and I asked someone why were there no seating and she didn't seem know. I have two herniated discs in my lower back and it's very painful to stand long periods of time.

The Next program is a scam. The only way AT&T can make it look good is to take away the discounts that I currently have on my family shared plan. AT&T next will cost me per line an extra $25 per month. Making my account go up by a minimum of $100 per month. The only way to keep my wireless bill at it's current rate is to buy my own phone off of eBay. AT&T is a ripoff. I don't know how they can legally get away with advertizing this program as "saving" money.

During a cruise to Alaska, although we did our best to turn off data roaming, the phone of my youngest daughter (iPhone) still ended up using it. Short story: $708 charged by Maritime Services, apparently at a $20/Mb rate. The first time I talked to AT&T about this they told me the charges were going to be dropped, but later changed the story and refused to do so, instead looking for a way to blame us for the charges. AT&T claims to have notified us, but we did not see the notification or received a call. The data svc was disabled by AT&T on that phone but only after the charges had been incurred. It is amazing that AT&T would let Maritime Services abuse customers who are unaware of their scheme and be an accessory to them. Legally, a $700 service must be accepted by the customer before simply enabling and charging for it, and on top of that disabling the phone afterwards.

First off, calling AT&T will at least take an hour and a half, their automated system doesn't give you enough reasons for calling. You have to press zero at least 20 times before it sends you to another automated system that eventually directs you to an operator..I called in to check the status of my rewards card that was promised to me when I signed up for the account the person I spoke with was short and had an attitude with me, she was telling me the whole time how her computer is slow while she was just looking up my information, eventually she brought up my account info. Once my account info was in front of her she proceeded to tell me how she cannot help me because her computer wasn't working correctly.. after an hour and a half on the phone with her.

I have been with ATT for 5 years now, having unlimited data plan. I had been using max of 0.4 GB every month. This month while travelling I used up 3 GB (for looking up restaurants and using Google maps). My data speed was reduced.

Att lies, diff. rates every month. I can't wait for class action suit. They do nothing but rob people. Definitely switching this month. I have had enough.

My husband and I have always been with AT&T for our cell phone service. We became aware that we are entitled to a discount through my employer (have been since we have had phones apparently). The " Plan" is a family plan. It is under my husband's name. One name... One Bill. We were told we would both need to go to the store at the same time so that they could change the plan to my name in order for the discount to be applied. At the store we were told that a $25 fee would be incurred to make the change.

My spouse made arrangements with AT&T for a two-year contract family plan with 4G LTE, after AT&T had been advertising for several weeks that their plan is $160.00 per month for a four-phone family plan with 4 GB shared data. First payment - $489+, including $40.00 per phone activation fee and $110.00 for 4G LTE shared data. Second and ongoing monthly payment is $269.00 per month. 4G LTE is $110.00 per month. Early termination fee - $400.00 per phone. Misleading advertising, and taking advantage of a woman with no financial common sense.

I have insurance on all 5 lines, pay up to 400.00 a month, have been with AT&T for years (est 14+ years). When I call for any help, and get placed on hold, takes up to 8 hours a day to workout anything with AT&T. 8 hour job. Had a problem with my phone-4 months later I'm going on my 3rd phone and they were all refurbished. They do not repair the phone before shipping to next person. I picked up someone else issues. On the news, they said AT&T was one of the companies that will not let the exiting client know of any good deals and if you find out of any good deals you cannot use them because you are a exiting client. They are known to not be fair to the exiting clients.

We went to the Sunnyvale Store to upgrade our phones. The Sales Rep started talking about how if we did that - the cost of our plan would change as AT&T has discontinued offering the subsidized plan.There is an option to change the plan slightly but there is an added cost to "pay for the phone" once the phone is paid. For example currently we are paying 150.00. If we wanted to upgrade - an extra 35.00 is added to our monthly bill for 24 months (35.00*24 =850.00) until the new phone is paid off then it drops back to 150.00 monthly bill. So in other words the cost of the phone is being passed on to the customer at full retail price.

Went to AT&T because Apple could not upgrade two of my lines. I have 4 lines on a family plan. The Apple rep called into AT&T to see what the problem was and the AT&T rep was very, very rude to myself and also to the Apple Rep. The AT&T rep informed us after a two hour wait that it was something about the region that two of my lines could not be upgraded, so I would have to go the AT&T. So I went to AT&T and was told they were out of iPhone6 and 6 plus. As I was waiting I was told that a shipment had just came and to wait. I waited an hour to be told, "Oh Sorry there were no iPhones on that shipment."

My phone got wet 3 weeks ago. I went into AT&T and they said I should wait for the new iPhone 6 Plus to come out. The day it came out, I rushed into my local AT&T store when it opened and ordered 2 phones. They said they would come in, in about 10 days which would be around Sept 20th 2014. A few days before they were suppose to come in, we got a email stating we wouldn't be getting our new phones until mid to end of November. I run a business and I can't be without a phone for 2 1/2 months.

I bought the phone by the new monthly payment on my bill and I've had one after another problems. Even calling customer service doesn't help. I was on the phone yesterday for over 2 hours. I can understand wanting to make sure something is wrong before deciding to exchange a phone but the day before that I spent about 30 minutes trying everything. Can't you just admit it's just a LEMON?!

Ok soooo when do we do a class action lawsuit! I'm seriously tired of being expected to pay good money for ** products! I'm done with it, I was paying a special rate of 30$ cause I'm on "gov programs" and Cricket was cool like that then AT&T takes over and I'm expected to pay 55+$ for the same plan but with less stuff ~ lost my Muve music and everything. AT&T has stripped the company of everything that made it Better than AT&T, and I'm not interested in rewarding them for their sneaky underhanded business practices so I'm going to "Republic or Verizon", both companies that are better off even with having to possibly purchase a different phone. NUTS to AT&T and any company who thinks that once they buy another, they aren't to be held to the same standards if not BETTER! Shame on you AT&T. Hope The CEO and All his constituents croak from BS poisoning! They shovel so much of it!

We were told by AT&T rep switching to a new plan would be cheaper. We've gone from 250 to 450 a month!!!!!

My Samsung Note II was experiencing weird dropped calls all the time and was acting up bad. Took it to Orlando (1 hour drive) and the service rep got very insulting because he said I tried to unlock my phone with a jailbreak. I had no clue what he was talking about because I never did such a thing - I don't even know how! I went to 3 different service points trying to explain that I never did anything wrong and unsure what happened. I sent a registered letter to AT&T CEO but the letter was never answered.

I was on the Family Share Plan for $160 for 10GB Shared. My son upgraded his phone to the new iphone. They sent an email saying access is $40 a month. I called customer service to make sure it would still be part of the shared plan I had and she said it would be. He got the new phone, and the following day it again says $40 in my confirmation. I contact customer service again, who says, "Sorry, you got misinformation, but the plan remains the same, you just don't get the discount anymore". They claimed it was too late to go back and fix it since he has the new phone. I called again today, and this time was informed that even though he paid hundreds of dollars for it, the phone belongs to AT&T and has to be returned after 2 years! Seriously? The other option would be to get our money back for the phone, then add it to the plan on installments which would increase the phone cost another $200! So, lied to, then taken advantage of. Ridiculous!

When consumer loyalty is worthless. First of all I would like to thank you for taking the time to read this letter. Fair warning, it is not positive or encouraging, it simply describes the services and series of miscommunication experienced at AT&T stores and customer services. We have been AT&T customers for the last 14 years. We transitioned with the company when it went from Cingular to AT&T. YES, That far back! Our family and friends have encouraged us to change to Verizon or Sprint to experience better cell reception. We are loyal consumers and we find that thing we want and like and stick with it. It is from a marketing point of view, hard to find now a days. But finally it has come to the point that we made the decision and are moving forward to switch to a different provider.

I walked into the New Milford, CT AT&T Store to purchase a new iPhone. I was met by a customer service person and quoted a price of $399 for a new 64 g iPhone 6. I agreed and had my name placed on a list. Two hours later I was called by a salesman and proceeded to buy the phone. Note that I had previously checked my eligibility online to make sure I qualified for an upgrade. It said I did. I traded my old iPhone 5 for $200. Normally in years past I would just give them that $200 and pay the remainder out of pocket. They tell me this time they don't do that anymore. They said I would have to pay by installment over 18 months. I assumed it was for the quoted price of $399. Never did they say it was going to be for over $700, the full price of the phone.

I have been a loyal customers for AT&T for 4-5 years now. At the time that I was originally signed up for an account I had known that unlimited data was no more. I've been okay with that and understood that was part of the mobile. As years went by, the Mobile share value plan has become their new mobile data plans. It makes data usage even more difficult to maintain. I kept track daily, sometimes hourly when I was not connected to WiFi. Even so my data would go over because during weekends it's not monitored, it adds up total usage by the next business day.

I was a DSL customer, they send me hundreds of letters for me to become a (Uverse) customer (I said can not), afforded but they send me a bill for it. Never, ever, did I accept any deals other than my DSL. Someone call me & got mad at me when I said no, so it looks that he put me on, anyway, without my consent. I have spoken with a lot of employees ever since they sent me the first bill. Nobody listen. The last I spoke to said I order it on June. I said that is a lie, what they did is illegal. I am retired, I live on a budget. I am 80 years old. In the community I live, we get cable from the association, AT&T did not had (Uverse) when they took me as a customer. My account is now closed because of their mistake. I was very satisfied customer, unless they are stealing then the law should be apply to them. Thanks Felix **. 9-26-14 12.11 pm.

I was told I'd be using the same AT&T network that I was previously using when I had a contract. I also worked with USA support while setting up my new GoPhone account and everything worked great. Lo and behold, after I was signed up, I found I couldn't access any Web sites, I couldn't send text messages and they'd take about 3 hours to get sent, etc. When I tried calling Tech Support I was not connected to USA support, I was routed to the Philippines. They were absolutely of no help at all. That was if I could even get through to Tech Support.

I called AT&T customer care center in IL and asked if they could reduce my family cell phone rate. For five lines I pay $190. Sprint has offered me up to ten lines for $100, 20GB with unlimited talk & text. I have been with AT&T for over 10 years. They could not and would not offer any cost reduction for my family plan. I guess that customer loyalty (over ten years) means nothing to them. Very disappointed in AT&T. I always believed that customers come first in retail every time but AT&T doesn't...

I moved to a new place (Sugar Land, TX) that has really bad AT&T wireless signal. AT&T said that the coverage in my area is overwhelmed because of too many customers, and they cannot do anything about it. I am under 2 year contract. When I asked to cancel my contract, the representative said to me, "AT&T didn't tell me to move, so it is not their fault." What a nonsense justification. I signed my contract to receive AT&T service, not to simply pay my bills, irrespective of the useless wireless signal.

I have been a customer for 13 years, and this has made me so angry! I changed plans in February of 2014 to the new shared data plan cost $160.00 a month. Was not told I was grandfathered in at a price of $15 per line. Was not told if I upgrade my line, there will be a $40 monthly fee for the phone. I have paid my bill, have been satisfied with AT&T until this crock they are pulling. So now instead of having the perk to upgrade your phone at a reduced price for purchase, they charge you or make you rent the device. The bad thing is they do not disclose that to you at the time of the deal is made.

I purchased the iPhone 5 when it came out in September 2012. I had several issues with phone outside of normal dropped calls and such. I had gone to local Apple store, they ran diagnostics and told me phone was faulty and needed to be replaced. I went back to Best Buy (where I purchased) and they replaced phone with exact same device. For some reason, I received a $40 activation charge on my next AT&T bill. When I called to question this and after an hour of discussion, they removed the fee. However, what AT&T doesn't tell you (or me in this case), is that it's still considered "an upgrade" and for that reason, I am NOT eligible for an upgrade. Even though, the original phone I purchased was faulty and it was replaced.

Totally deceptive sales tactics. They put me on the mobile share value plan at $15 per month per line. They didn't tell me when I buy a new phone that line gets jacked up $25 dollars a month!!!!!! Now I pay $40 per month per line plus the $120 base. Switch to T-Mobile. They cost less and have unlimited data. AT&T wants you on the Next plan just like T-Mobile anyway.

This isn't my first huge incident with them, but this is a new low. I decided to use the online support chat to merely ask questions regarding the iPhone6 which is clearly in high demand. I already placed an online order right near midnight, but wanted to find more information to possibly expedite my shipment. Instead of answering my question, the representative just went and cancelled my order! He didn't confirm first on something that major or to clarify my question! He didn't even bother to followup on our conversation and just dropped off. I ended up then spending the long wait on the phone to try to get THEIR mistake reversed, only to be told after spending over 1.5hrs that I had to put in another order. They even had the nerve to claim that I actually wanted to cancel and then changed my mind. It's adding insult to injury. No recourse or any real attempt to fix their error. I even have the conversation that documents this incompetence. See attached. Now I went from waiting about 2 weeks or more for my phone back now to a much longer wait period! I cannot express the level of upset I'm in.

AT&T service been really bad for 2 months. Continuously restarting my phone to get new message. Calls goes to vm, drop calls, calls can't go through. Call AT&T, it's been on investigation for 2 months. Only been able to receive $30 credit.

I get calls and letters from AT&T wireless telling me that I owe them payment and that service will be suspended. However, I have a receipt for payment to AT&T. They claim that since I changed address my bill was split up. I haven't changed address and I wasn't notified of the split. Moreover, when I log into my account, it tells me that I have no remaining balance. Even in my wireless account. The AT&T wireless folks don't know what's going on but want me to pay them. They've transferred me to the main billing dept who said they take care of things, but that hasn't happened and the calls from AT&T wireless persist.

Horrible and unethical - AT&T flat out lied to me when I went to the store to add my parents to my phone line. I added two lines and they said "you are eligible for Digital Life at NO EXTRA COST." I made sure to ask the store representative whether there were any hidden fees and she said no there are not as AT&T is trying to push this new benefit. Come to find three months later I have 3 past due bills from Digital Life and a monthly charge of $40/month. I called and if I wanted to cancel Digital Life I would be charged $600 early termination. Apparently, they had me sign electronically - which I was completely unaware of. Moreover, the representative I spoke to on the phone said that this is not the first time she has dealt with the issues I am having. Basically, AT&T is pushing Digital Life as a "FREE BENEFIT" in their stores to those who add multiple lines to their service. AT&T - It is unethical and wrong and you make me sick to my stomach. ZERO INTEGRITY AT&T.

Thursday afternoon began experiencing extremely slow internet service. Same speed Saturday morning called AT&T. Performed 2 resets of modem. Had to have tech come out who arrived at 9:35am. It is 5:59pm and he is still here. RIDICULOUS.

Am relatively new to AT&T cell service (July 17, 2014) and coming from Sprint (bad customer service and bad to NO service when they were adding cell towers) I really want to keep my bill down since I will be paying for data. Last month I received a text from AT&T thanking me for subscribing to Beats Music - I sent a return text stating that I "did not" subscribe and would like the app removed. Friday, via Bill Pay I talked with a CSR and explained the situation and she was very understanding... She subsequently got the app removed and credited my account. I was pleased and relieved not to have an additional $9.99 charge on my bill for an app I don't want or use. It was short lived - the following day I received a text from 11119617 that said verbatim: "AT&T Free Msg: Your subscription for Beats Music has just renewed & will renew again on 10/17/14. Please go to ** for more info." Really?? I feel as though I am being scammed. I sent an email to Beats Music Support - no response. Has anyone else experienced this? Any suggestions?

AT&T has some ridiculous rules that need to be changed. #1 - I am on a family plan and my Mom is in charge of it. On a family plan, you can only have 3 authorized users. I went to the store to buy a phone, but I'm not an authorized user so I can't buy a phone. My mom wants me as an authorized user, so she had to kick off my Dad and put me on in the end, which is ridiculous. If the person in charge of the account wants more than 2 other authorized users, they should be able to get it. Anyway, at the store they told me I'd have to go online. #2. I went online to order, but you can only ship the phone to the billing address, which is crazy, because my parents don't live at their billing address right now. So I'd be shipping a phone to a house where no one lives. #3. I went to the store and they told me that the wait time is 45 minutes - I came back in 45 minutes and they told me the wait would be another hour and fifteen minutes. There were 5 workers in the store and 8 people wanting phones. 2 HOURS?!?! Something is wrong with AT&T. Fix it.

Wanted 299 iPhone with renewal of my two year contract. They said I couldn't do that - that AT&T was only leasing the phones and are getting away from their other plans. That my plan that they switched me to last year was a special discounted rate. (I saved a total of 10 dollars a month) So if I wanted to pay the 299 they would have to bump my two year contract rate by $25 a month. They did not explain that to me last year nor did their advertising this year that you need a special 2 year contract specially priced for the iPhone. That should be disclosed in their advertising and plans need to be disclosed properly. I have three phones on the plan expiring in three different times. So I would have had to pay too much penalty to move companies so I was forced to stay with them. These contracts need to be regulated.

AT&T NEXT = Bullying to Finance! AT&T says, "it is so customers can get the latest phone." Promoting MATERIALISM aside. What about those of us who would rather NOT have another MONTHLY PAYMENT??! The 2 year contract was FAIR! It was honest! Now, AT&T is even making it so customers are PENALIZED (no mobile share value discounts) if we ACTUALLY BUY our phone OUTRIGHT. Americans do NOT need One More DEBT!

Took part in my company discount plan. Was explained by ATT rep that the 22% discount included all services except for parental control and on feature and taxes. Received bill and the discount only was on the data portion (22% of $25). Called to complained that the rep told me false info on the corp discount and was offered an additional AT&T discount on top of my corp discount and a free MicroCell to make my reception more clear in my home. Never received the AT&T discount. Instead of a MicroCell I received a Go-Phone. Had to send the Go-Phone back. Finally received the MicroCell but not the AT&T discount. On phone with various reps having to explain the situation over and over. Finally gave up after running through hoops and conversations that take on average 45 minutes. I have had to call AT&T every month with the same billing issue for the past 4 months.

I was with AT&T from 2009 for my IPhone. In last 3 years I did not renew the contact with AT&T, but I kept it. Because of very poor service, fraud (for minutes, money, and overcharge for the months of February 2014, not return deposit), I decide to abandon this company. On August 14, 2014 I filed online a request to have unlock my phone. Since I spoke with more 10 AT&T customer services, and they refused to help me, and each one tell me a different story on my time, and my money. One gave me the verification number and said in 2-4 hours I will receive an email from Apple, and my phone will be unlocked, another one said something else. Effectively, AT&T tergiversate to unlock my phone, to harass me. Please take in consideration my case for investigation.

Over 2 months ago I began to lose both internet and cable intermittently throughout the day. I contacted AT&T and they sent a rep. The rep replaced in the inside equipment said it was fixed and off he went. He no sooner left the driveway then the issues persisted. So again, I call, and that is not an easy process, you have to get through the phone system to a person, which is a 10 - 15 minute process, then you go through your entire story of which they have record to yet get another 4 hour window of when they will send someone out who will spend hours not knowing what to do and they leave telling you it's fixed but no, it's not....

I agree to sign a 2 years contract with a supervisor from AT&T, said that she would send me a brand new Samsung Galaxy S4 cell phone. I agree with her. Got new cell, didn't get any service at my house. They sent me a free cell tower. Got service. Then few weeks go by, my cell phone locks up - can't use it at all. Send me a new one, same thing happened. 6 cell phone all under warranty and have insurance on them in 4 months. I have got new battery, new SIM card. The cell phone locks up, will not charge, gets so hot, burn your hand. Now the last one keeps saying on the main page - "Unable to read the SIM."

AT&T has it set up so that the generic email app that comes on all their cell phones does not have the option to only download email attachments only when on WiFi. Gmail has this option. Hotmail has this option. But the email account app that you must use for business emails - DOES NOT HAVE THIS OPTION. The result is massive amounts of data being used as your business attachments get downloaded over and over. My phone was using 150MB of data per day on just my email, for only receiving 12 emails. Then they hit me with a $45 overage charge. This is a dishonest company with a bad reputation.

I already have AT&T as my cable provider. I called to order advertised $14.99 internet. I was given a price that was very reasonable when bundled with my existing cable. Following 30 minutes of being on the phone I was transferred to another representative who now gave me a price more than double of what I'd agreed upon. By now an hour into the transaction. I requested to speak to a supervisor. Waited Over 30 minutes on hold then the line went dead. Tried again 2 weeks later, yesterday, September 17, 2014. This time was told I could get a package deal with cable Internet and phone for about $2.00 more than my existing monthly bill. I'm an intelligent person, I made sure I fully understood what I was being offered. Three different times I confirmed that this price was my "entire" bill, that there was absolutely no miscommunication error. I know what was offered and explained to me regarding my existing and additional services.

I have been a customer for 10 yrs. This month though has been the final straw. I had to buy new phone. Decided on Galaxy 5, 2-year contract w/ phone $199.99. Wrong. $649.99 on my bill this month. Nothing resolved as of now. Too many issues to mention. I do have int'l, I don't have int'l, it goes on and on.

I just broke my contract with Sprint to get screwed by AT&T. I receive the phone around 2 o'clock used it for about 30 minutes then it froze. Then I called AT&T, explain to them the situation. They assured me I could go into a store and be helped. When I went into the store I was told there was nothing they could do and that they didn't want to swap it out even though I just received it today because they did not want to mess up their inventory. I've been came back home and called customer service. The person I spoke to advised me that it was not what should have been done and they should swap out my phone so I should try another store. If not I can wait for return label to be sent to me and then send the frozen phone back and then wait for a phone to be sent back to me. So I've been drove all the way across town thinking I would be helped and my phone would be swapped out. Of course I was lied to and could not be helped; all that could be done is for me to wait until a replacement phone was delivered. No help just lies and inconvenience, no incentives at all. I am irate!

I did an online chat with Kaye **. I asked how much it would be to terminate the contract on 2 lines we have now? Her first response was "so would you like to upgrade a phone"?? I said no, then at one point in the chat when I said AT&T doesn't seem to want to work with their existing long standing customers because Sprint and Verizon are offering unlimited text, phone and 10 bits of data for $100.00 a month she replied with "we can easily let you go". Great customer service!!! When I then called their 800 number I got that shouldn't have happened and the reason they charge more is because they have better service!!! REALLY??

First I will say everyone at att is very pleasant. I have been in my new home for six days and have called or had a technician in my home. I keep losing my signal. The previous owner had a small cable company so everything had to be rewired from the outside pole through my basement to the living room. I have been reading about people having this problem for months and years which to me is unacceptable. 6 days and probably 15 phone calls and two technicians and one of the more experienced ones coming out today. If I add up the time and aggravation, att should pick up my entire bill for the month, or better yet, let me out of my contract because they are not full filling their end. I am not receiving the service they promised. This is unacceptable. My case is so bad that it is in the hands of management. Not just a regular technician. I'm not holding my breath on today's visit. Maybe it's an area thing and att is not telling. I will not tolerate this. Att needs to step up on this one.

AT&T I have never been more upset with a company than I am with you right now. When I signed up for your serviced linked with DirecTV I was promised through chat by your account representative I would not be charged installation and no hidden fees. However I received my bill and was charged $100 for installation and $99.00 for my router. I called immediately and was told this was handled, however it was not. You never notified me but the claim was denied and the sales representative had no notes from our conversation. I then called back to resolve this and was sent on a loop being transferred and disconnected by countless employees until I was taken care of by one of your account reps who said everything was handled and only charged me the $46.00 I was promised.

In July my phone was stolen from a grocery store. I went to the local AT&T store and reported the theft. In a few days I received my replacement phone. The next day my original phone was turned in to the AT&T store. We immediately boxed the replacement phone and put the return label on it and took it to the post office. On July 18th the replacement phone was received by the insurance provider, and I called them to explain that the phone I sent back was the replacement phone and it was unused. I was told that the $200.00 charge would be removed from my account, but it would take 1 or 2 billing cycles. I contacted AT&T and told them the circumstances and was told no problem.

Went to ATT store, Monday night. Nobody tried to help then they say it was 45 min. Wait???? They do not care!! 45 minutes. 2 people working!!

I called earlier today to see if AT&T could help me with my account. After being placed on hold for 16 minutes I was then disconnected after someone finally came on the phone. I called back and was placed on hold again for another 17 minutes and when someone came on the phone they then disconnected me again. I called back for a third time to see if I could speak with someone regarding my account, placed on hold again for another 20 minutes, then transferred to another department that confused me and told me that I had called the wrong number when in fact there is only one true customer service number.

They sell data plans claiming they have coverage here in Fort Collins, CO. but the coverage you actually get is pathetic........ yet you are expected to pay for this 'ghost' coverage. The coverage is so sporadic and weak that you never really get to use your internet without interruption unless you are on someone's Wi-Fi.......... They won't credit your bill unless you've been without coverage for a solid 24 hours. What a rip off. What a rip off. And I'm stuck in a 2 yr contract with them. AT&T sucks.

In August, I attempted to make a payment online. The payment did not process; instead, the payment sat in a pending status. I called and spoke with an agent, Bob. The agent had a creepy voice that seemed to snake across the darkness of an empty room as he asked me to spell my name (before he was to determine my location and cut my head off to wear it as a hat). I expressed to Bob that his demeanor was freaking me out and the fact that I have paid in store, online, and via other methods for years should identify something that is me. With Bob telling me the name of my bank, I ended the call. Creepy is his middle name I am sure.

The absolute worst company to worst company to ever deal with. I had a pay go account for over 12 years with AT&T. Their poor connectivity and outrageous prices caused me to switch carriers. Because it was a prepaid account I was told there will be no refunds so wait till the end of the pay period before you cancel. I did however before the period ended they recharged the balance $60+. I immediately called customer service to explain to them what happened. I was referred to a supervisor Casey. Casey was so rude he wouldn't even answer my questions. I was very pleasant and calm, didn't use harsh language. And he pretty much told me "HA HA we got your money now HA HA" and hung up on me. I will never ever go back to AT&T. I have U-verse and I'm going to cancel that as well. EVIL PURE EVIL Avoid at all cost!!!!

Upgraded to $160 for 10 GB + unlimited talk and text. Now I want to upgrade and they are charging me $40 extra per each line. When I changed my cellphone plan to $160 for 10 GB + unlimited talk and text, in Jan/Feb, I asked explicitly, "how much for smart phones and for basic phones? " he said it's $100 for data and $15 per line after that basic phones or smart do not matter. Now I am trying to upgrade my contract so I can get the new phones for discounted price, they want to change the charges on my cellphone plan to $100 plus $40 for each smart phone. I do not believe that was anywhere in the contract. (Although everything happened on the phone and i did not get to see or read the contract.)

2 months ago, 2 ATT representatives were soliciting business in my neighborhood. After speaking with them a few minutes, I invited them in to get more information on ATT cable/internet. The details were very attractive and the service sounded great... The perks helped. After going through a lengthy process of writing my order and credit background check, etc., an installation appt. was scheduled - all was good. The installation day came and a polite service technician arrived to do the work necessary. After checking the utility pole, he informed us, an outside contractor had to be called in to get a secure connection to the pole and he would be back that afternoon to finish the install. No word, from ATT, for 5 days.

I purchased a bluetooth headset at a AT&T retailer in Jacksonville, Fla on 7/31/14... And didn't like the product so I returned it... And it's been a month and a half and haven't received my refund yet... I have been back to the store 3 times and no one will help me.

Over a year and a half ago, our neighbor cut our AT&T phone and DSL line while working in the corner of their backyard. We were without service for two weeks, and since the service was restored we have had nothing but problems. We either had a lot of humming on the line, or we had no service at all. We were paying for the fastest DSL service available, but our upload speeds were around 3 MBPS download and .6 MBPS upload.

I've been with AT&T for nearly a decade. I've never dealt with a more inept, disorganized, RUDE company EVER. Why have I stayed so long? At first, it was because they were the only ones to have the iPhone. Then it was because my WORK pays for my phone. Now, they are SO BAD... I'm leaving them DESPITE the fact my work pays for my phone. I'm sick of having to deal with their BS EVERY MONTH. So rude and so disorganized that I have to call in with the same issues every month. I don't have the time or patience. I'd rather PAY than have to deal with them for FREE. RUN, don't walk, away from AT&T.

I recently became an ATT customer having left Verizon and as in life, comparisons are inevitable. I drive from Walnut Creek, CA to Stockton CA weekdays along a stretch of road called Marsh Creek. Admittedly, Marsh Creek is 7 miles of twists and turns through a mountainous area. I have used my previous provider's service with a different phone and had cell service through most of this area. I had to use my new phone with ATT cell service through this same area and there was no cell service at all for nearly 15 miles. Verizon coverage is much better than ATT's, at least through the aforementioned area. Other than that, I have no complaints.

Thanksgiving week 2012 - I wanted to renew my contract with AT&T and also purchase a new phone. The AT&T saleslady (Latin origin) claimed to give new phones for $35 each for a new 2 year contract. When I received the shipment, I found the correct models I asked for (Samsung Galaxy S III) and the correct colors (1 blue 1 white) but they were refurbished. I did notice until after the free trial period (1 week) was over. When I called AT&T, they said they would not take back the refurbished phones.

I called AT&T to cancel a land line in 2010. Somehow they did not cancel it and continued to bill me. I called again and was told they had no notes regarding my call and I was responsible for the $80. I complained my way up to a manager who said that because I was also a U-Verse and Cell phone customer they would remove the $80. I wanted to argue with her, because the bill was their error to begin with, but I let it go.

We have been with AT&T for 16 years even when they went through the Cingular change and back to AT&T. Our loyalty means very little apparently! We have three phone lines with one on hold with a fee and were paying way over $200 a month. Saw the $160 a month deal with 10 GB ad so we went to the store to change our plan pkg. They were glad to help us and even upgraded a phone. Since we had only three lines our bill was supposed to be $140 plus tax plus $10 for insurance on new phone... Well guess what?? Phone bills have been over $200. So I've call to get this bill rectified a few times and get the run around every time. Getting charged for an OZ Communications subscription that I did not authorize and with several complaints to AT&T I am still getting charged for it.

AT&T service is all about greed. Their in store employees are all about making commission or just whatever they're told to do which is the main thing is to sign people into contracts blindly. I am leaving this rip off company for another provider. I'm done. I got scammed too many times with this company. I'm sure more people will follow.

I got behind on my bill. I paid and brought to current. But they won't turn my phones back on!

I have had my phone since 06/07/2014. It worked fine until it didn't. I called AT&T because the phone was freezing up. I was advised to do a hard reset. Bad idea. Once I did the hard reset, my phone would not stay powered on. It would power off just sitting on the table untouched. I had to call AT&T back to get a warranty replacement which was a "certified like new" device. Fancy name for refurbished which means someone else had the phone and had problems and they called themselves fixing it but not. Today, AT&T pushed out an automatic update which caused my "certified like new" phone to act a lot like my old defective phone. Now I am waiting on a new "certified like new" phone to be sent to me. In the meantime, I have no phone!!!!

This has been going on for years, and I know it is not only me. AT&T is the worst company I have been a customer for. I have been an AT&T wireless customer for 5 years. In 2009, because of iphone I got AT&T and had paid average of $200-$250/month for 2 lines since then. I got the unlimited data and text plan. They stopped selling the unlimited data, so after 2 years when my contract was over, I could not go another provider. At the beginning even the phone service was horrible, now the service got better. I have been suspecting but today on the phone with the rep made me sure, AT&T does not want me as a customer and they do all those dirty tricks. Because I passed 5gb/month, AT&T lowered my internet speed. I told the rep I did not sign for this and paying $200/month, she said, you can get out of the unlimited and buy more. I was shocked. Is there anything I can do? I swear I would like to sue them no matter the expenses.

I've had AT&T for many years. I'm still on their unlimited data plan. I moved and it's now been almost 4 months and still no service. We've had 4 install cancellations already, including today. We just called and they say it's not in the system even after we confirmed last week. My wife is on my plan with limited data so we've racked up a few hundred dollars and HOURS AND HOURS of call to AT&T customer service. They hang up on you when they don't know the answers to questions. If it's not easy they spend no less than 30min talking to you only to have you speak to a manager for another 30 minutes. They will NEVER call you back even if they say they will. No accountability for their employees. BIG company so they do what they like. If I wasn't on unlimited data and receive a good deal for bundle I would have changed service a long time ago. If you're a new customer, DO NOT GO WITH THIS COMPANY.

As returning item HDS LGE TONE PRO at very beginning she gave a hassle, most of all she stated all pieces was not in box and I stated yes it is. Talking in a high tone voice as customers look on, she stated she had just bought the same Item and that she know there is a piece to the charger missing. I again stated that was all in the box. She then walked over to another retailer talking in high tone voice stated what I was saying and what she knew not to be true. I was then fed up and asked her to find the same item and see what's in that box. She then did so opening the box in front of me stating in a high tone voice, this will proof what she is saying. Once box was open, she then started saying how sorry she was. By then, I felt humiliated and sorry was not going to cut it. Once again while customers look on, I was ready to just move on and get the hell out of that store. I then was told my credit card I purchased this item with was not the same I had on me 9/02/2014. I explained that I had to be reissued another one because this last one I somehow cracked and no longer worked.

On Aug 11, I opened a small business account and I told the person that was opening my account that my social security number was blocked because I was Victim's Services and she said no problem. Well we did my contract and everything went through and she told me I would receive my phones in 1 to 2 business days. Well the second day I got a package and it just had one phone in it, so I contacted her and told her and she said the two other phones should be here the next day and they never came. So everyone was looking for the phones. She found something out and sent them to me overnight delivery.

I am a retired AT&T employee, so I never dreamed that I would be lied to! I took my elderly dad into The Mesquite Town East Store and was greeted by a very nice person, Tyler. We asked for a new phone for my dad. Tyler told us the only charge would be $45.00 for the phone. After repeatedly asking if that was the only charge and told yes, I was told that by going with a lesser plan it would save me money. Ha! I got 2 phones, because they were cheap. I needed to change my billing date and checked my bill, since it is required that I have paperless billing.

My voice mail was not working so I requested AT&T support via chat. When support was unable to address my issue, I requested a customer service phone number and explained I had leave my desk anyway so needed to call. I was provided with the number 800-300-0500 FROM THE AT&T support rep which is a telemarketing scam for a cruise line! If you click "#2" that you are not interested, it hangs up on you. Either AT&T is associating with a telemarketing scam, or one of your employees is providing the number of his own volition - BOTH of which are horrible excuses. After calling numerous local stores and searching the internet. I found the 800-331-0500 number (which I called earlier in the day, but it had not been working.) Their welcome message was exactly what I had been looking for "that customers in the South East were experiencing difficulty retrieving voice mails". THAT IS ALL I EVER NEEDED TO KNOW! Why isn't there a notification about outages so I don't think my phone is defective and spend hours going through false channels to find accurate information? SO FRUSTRATING!

I've had an AT&T LD Calling Card for almost 12 years; I've maintained the same credit card #/account for the same period of time. In September 2013, the automatic recharge feature to add more LD minutes to the card stopped working after 12 years. There is not one AT&T person to this day that can figure out why. I had a very pleasant AT&T Recharge Center person referring to herself as Tara #** attempt to resolve the issue twice: once on January 28, 2014 and again on March 7, 2014 to no avail.

October of 2013 I found out the Go To service was cheaper for almost the same service than my cell phone bill of over 100 bucks a month. I called and transferred my original service to the Go To service. I told the employee I wanted to close out one account and open the other. I was on the phone for a long time until the service was over. I realized they have been still taking out the money automatically from my bank account. I called and they said I never called to cancel. LIARS.... They will not refund the whole amount only 3 months. B..S... I explained I hear a small claims action and they said I cannot represent myself. Any advice?

AT&T customer service sucks @ AT&T. Waited for 45 minutes on the phone to resolve an issue. I called about twice before!

On July 31st I called AT&T and requested another phone line. I spoke with a lady that was very helpful. I believe her name was Jennifer. I didn't even have a phone picked out, she picked it out for me and it was fine. Upon completing my order she said that they would waive the new line fee. I didn't expect it but of course I was happy to hear this because I was getting the phone for a sick family member that is on disability right now and can't afford much. Well when the bill arrived you guessed it, the fee was there. So I called customer Service and spoke to Jason who was quick to tell me that it was a legit fee. I asked to speak to a Supervisor who told me the same thing. I feel that if an employee tells you that they are going to waive a fee, they should waive the fee, especially since I have been a loyal customer from back in the Cingular days. I know they don't care but I'm going to check out the cost of going with another company. Seeing the number of complaints that is on this site tells me that they don't care about customer service anyway. I always told everyone how happy I was with AT&T even though I can't talk on my cell from my home. That ends today.

I will not include all my negative experiences as it would take too long. I had U-verse phone and Internet installed in my place in Delray Beach in June of 2013 on a promotional deal for a year. I paid roughly 45.00 w/ taxes and fees. Tenants notified me in Feb that the phone and internet were down. Although I asked the rental agency and tenants to check power on battery backup, apparently they missed it because it turned out to be just that. In the meantime I was on the phone with ATT tech support. We decided that an analog landline as opposed to digital would be best since Delray has power outages and I live too far to come flip the power on. I knew that I was under a one year promotional deal so I asked the man if my charges would be the same or would this landline change things. He assured me that there would be no changes.

My boyfriend and I are trying to switch from Verizon and a few months ago AT&T told us it would only be a $200 deposit. Today we have had enough from Verizon and decided AT&T would probably be best. Well, they said it would a $500 deposit per line based on our credit scores. Well since the first time we contacted them, our credit scores went up so why in the world are they trying to make us pay a $1,000 deposit for? They couldn't give us an answer. Well they can take their service and shove it up their ass.

I had a visit at the new location on Capital Blvd. I was looking for new phones for my family. I got greeted with warm welcoming associates. Kevin, Alex, and Camilla were wonderful with finding me the phones I wanted with affordable plans. They worked with me in pricing them and really took the time to get me what I wanted at a price that I could really afford. I would recommend this location if you need a new cell phone carrier. The customer service is excellent.

I called AT&T up to get a replacement battery since my phone drains it. Phone is 7 months old. Well, I was told because I played games, it's not covered... then told me to go on Amazon to find a battery or go online & pay 4$5.99 for new battery. AT&T sucks. When I was talking to them, I dropped 4 percent.

Wow, where to start? Have been dealing with issue since mid Feb. (6 months). Was approached by AT&T service center, to switch to DirecTV, sign up for combined billing, saving money on home phone, cell phones and DirecTV. I've asked repeatedly for the phone calls to be reviewed (they are recorded somewhere I believe). I was specifically told it would save me $30 per month. Well, that was about a $75 scam..... it's costing me about $45 more per month, and I just can't wait till DirecTV comes to the end of the first year deal to see what they are going to try to tag me with!!! After all they have no identity now, they belong to AT&T!!! I was reluctant, representative called back, called back again. On third call, made the fatal mistake. One thing I was told, happened!!! DirecTV got installed on the day it was supposed to be!!! That's it..... everything else has been a nightmare! Lies, hedging, passed around, more lies, 'trust me - I've fixed it' (now that's a good one), 'let me do this for you', 'I don't know why the other person did that', 'I'll open an investigation and get back with you in 3 business days', etc., etc.

I know that my complaint is about a smaller issue than many of the other complaints. But I find ATT's business practices extremely unethical so I will also tell about my experience. I have been a customer of ATT since January 2009. I have had several problems with ATT over the years but the last two years, it has become worse. I am thinking of moving to another company without paying early termination fees.

In all fairness, AT&T has been very helpful in the past with me, but this is my problem. Because we lost our job, we can't pay our bill on time. I was charge 40 dollars to reconnect our phone. I spend two hours today... was disconnected twice... trying to talk with a manager to see how to lower my bill. Because I have a contract, I still have to keep my phone. Here is the question. Who is the contract protecting? Could it be AT&T? Well it's protecting them. Even though they were helpfully in the past, they won't let me disconnect some phones. Well I'll probably late again... no money... and will charge me more money. Here is the solution. When I'm finish with these contract, I will go to Walmart and for 45 dollars I will purchase unlimited calling and texting and no contract. Simple.

I had AT&T for internet and local service and emergency long distance at $1.00 month extra. I was receiving help for low income. I was being charged 7 cents a minute extra on emergency long distance. I called AT&T and spoke to a rep who told me I would be better off having long distance service. I was told my price with internet and long distance service would be a total of $45.00 plus tax. Two different reps told me that was going to be my price. When I checked online I found out that they raised the price much higher and told me they did not have that price in their records. I would never of changed to long distance service if I was told a higher price. I am low income and a senior citizen. I called AT&T about the problem with them changing the price. I am kept on hold or hung up on. I want the price that I was told I would have to pay ($45.00) month. Please help me!

AT&T authorized retailer 1910 Wells RD Orange Park Mall Florida 32073, Dealer code 5RDTM, offered 3 new cell lines for a monthly payment of $145.00. I accepted. After signing the contract for 2 years then they told me that the monthly payment would be $200.00. I believe if a contract was made for $140.00 and then after signing they tell me it is $200.00, Hello People then this is a false advertising taking a consumer as a fool. Out of the 3 phones, they only gave me 1 and was activated and the other 2 never got to my hands. They made me pay $35.00 of the restocking fee for 1 phone. I paid in full $219.97, receipt ** and my refund is $160.48 but has not been refunded since 7/29/14. Refund was 7 to 10 business days ref. **. Still waiting today is 8/25/14.

The sad thing is that AT&T used to have good customer service. My last several times calling, they have DRASTICALLY reduced the quality of their customer service reps. They seem to be very uneducated, poorly spoken and with no ability whatsoever to help. I recently traveled to Canada and although we were very careful with our phone usage while out of the country, we're hit with a huge bill.

I have been with ATT for five years after being a Sprint customer for 15. I left Sprint to avoid shady tactics and hidden billing cost, only to find it at ATT. I was originally with a "grandfathered contract" which mean practically everything I had was unlimited and I was paying about $227.00 per month for this. In an effort to stop the badgering by ATT and lower my bill to save me some money, I caved. I took the 10g plan for $150.00 per month in the hopes I would save some money. In April 2014 I switched, and was told business would be as usual. It has been everything but that. I was charged a $48.00 disconnect fee, when the phone was not disconnected, nor was there any lapse in service of any kind. Then I'm told the discount I have received for 5 years I no longer have. I had to upgrade my daughter's phone from a iphone 3 to a iphone 4. I never received any information nor did anyone tell me after signing the contract I would lose the $25.00 discount on her phone.

Currently we are battling AT&T for a cell phone account that was CLOSED and paid in 2008! My husband's credit score dropped so he pulled a report and this account randomly showed up on the report in collections in 2014! No notice from anyone that this was happening, he never received a single thing that said he 'may have' still owed something?! Collections has no information, and AT&T can't find any information on it. They keep telling us that need to look it up in the archives, and to give them a week to find it. Haven't found it yet! I am beyond livid and already fed up with all this! From the other posts it seems that we are in for a fight!

Signed up for "bundled" services, TV, phone and DSL. What a continuous stream of problems requiring a complaint to Calif. Utilities commission. Took over five months to resolve and receive a credit for overcharges. AT&T stated WE were NOT entitled to Join the Bundled service, only for NEW customers. Well why did they NOT tell us that before installing their TV dish. Now six months later we are being charged for Sports Channels we DID NOT ORDER; have written, called and after 2 months of trying, finally we will receive a credit for the over billing plus charging us to insure their equipment. FINALLY, DSL line speed is only 1.1 & UPLOAD .54 mega bites.

I called, made a payment arrangement. Credit card was lost. Called customer service to notify them - Stated there nothing we could do. Because of payment arrangement set up OK, stated "once I get new card, can I pay overdue balance and get service back on?" Representative stated, "Yes, you can." Finally able to get money from bank. Go pay overdue balance at ATT store. Mind you, nothing is said about my account at store. Call ATT up on why service isn't back on. After speaking to three people and supervisor, They tell me "you gotta pay entire balance." Not once did they say that to me. Explain and had them go back and see how many times I called. Supervisor contradicted himself, stated, "If you pay past due, I can do something." When stated, "Hello? I just did", he turns around and says the computer can't do this or that. Never again. Worse phone company ever imaginable. Been a customer for so many years .I will be canceling phones lines and going to another provider. I don't recommend this company to anyone. Most of the reps don't explain what is needed to be explained and experience is just horrible...

First off, ATT cut my phone off after I noticed a strange number on my phone. Talked to person in Fraud In office of ATT. Asked why was my account there. Told they noticed collect calls from prison. $31?? Worth - ask was I accepting - told them yes. Two days go by, they cut my phone off. Called see why. Well back in fraud department. I had been authorized representative since start of phone. All of sudden my name gone. They wanna deal with 19-year-old son who I am over per state. Had to send all kind stuff in to get phone back on. Every time I try to cut off, they come up with something. Phone on go to accept collect call my line is block. Now my problem is they gotta be watching my account and I pay this bill so how you just gonna put block on my line. Monday, I will no longer have a house phone and as soon as I can find internet at cheap price, I'm cutting that off. I have to pay that bill so I will not let ATT control my phone line. I just got rid of cellphone. Horrible service. House phone wasn't all that good either. Lot of drastic. If they can just cut my phone off for 5 days and block my collect calls, I don't need them.

This was the worst service in my 20 years of dealing with any service provider. I disconnected my service and they still kept charging me. I have spoken to over 20 agents and each time, I was assured that I would receive a final bill and get credits but instead I receive bills after bills and collection letters. The worst thing is that I will have to explain myself every time I called because no notes were left even though I was told otherwise. They continue to charge me months after months for 5 months and I no longer have service with them. I'm so frustrated and fed up, I don't know what to do anymore. Please don't get fooled by their stupid prices, stay away from this bastards.

In an attempt to move all communications for my office to one provider, I contacted AT&T prior to our contract's expiration to stop the auto-renew. I was instructed that I would need to collaborate with my new provider in getting the services and phone lines ported over from AT&T on the date of contract expiration. I did all that was asked by both AT&T and my new service provider and set up the date which lines would be ported. Two weeks later but before the expiration of our contract with AT&T, I got a call from a sales associate with AT&T asking if our business would like to try "U-verse". I explained that we were getting ready to move our service over at the end of the week but thank you and she immediately changed her tone with me to that of an angry sales rep who stated that our contract was already up and that we would be paying full price for all services until the lines were ported over.

Woke up this morning and my phone was off. I had a payment scheduled for the 27th. I called att and they told me the last payment I made was in march. I said that was wrong, for me to call my bank. I did and the bank confirmed that 2 of the 3 payments were paid. I called att back and they said they are only going by what they show. I am so upset. If you miss 1 month they turn off your service. So how can I not pay for 5 months? This is crazy.

In September of 2013, I was doing online bill pay thru my checking account and sent a payment of $2,000 to AT&T in error. The bank was unable to reverse the payment and advised me to contact AT&T for a refund. I attempted to resolve the issue with AT&T and got nothing but several weeks back and forth on the phone with representative after representative with no reversal of the money to my account. I also had to sit at the bank for over an hour with a personal banker who called AT&T and also faxed a letter requesting my money be refunded to my account. I did not owe AT&T this money.

I have never had such a horrible customer service experience in my life!!!! I have only been a customer for 4 days, and after switching from a company where I have been a loyal customer for 9 years, I regret the switch. I am in graduate school and needed to save money on my wireless family plan and upgrade to a better network coverage. I had more patience for my slower network to load my lectures than I have had with the 12 different personnel that I have had to speak with in the last 4+ hrs, just to get my family member a phone! The funny part is that the only helpful persons who seemed to know what they were doing were women, and as for the rest of the Neanderthals, it took at least 4 of them PLUS 2 trips to the store, 3 phone calls to customer service asking for managers twice, and 5 hours to activate 1 little phone.

Ok so I had a GoPhone plan with a cheesy cheap phone. Last Friday I decided to upgrade and get a smart phone. I went on the AT&T website and ordered a Lumia 520 $50 and the $40 pay as you go plan.. At the time I had around $200 in my account. Later that day I tried to buy an Xbox game and my card was declined. I checked my balance and there it was.. AT&T charged me $50+$40+$40+$40=$170 total. So now I call AT&T and get the "phone tag" routine. 4 phone calls later I got someone to tell me I would receive the $80 in overcharges on the next business day (Monday).

Charged me $40 reconnect fee despite the fact that they received my payment. My online banking account showed payment being made to AT&T on the correct date.

AT&T made a minor mistake which I caught on a bill a few months ago. This minor mistake is what started this whole disaster. I was offered a plan that covered 6 lines of service with unlimited talk and text with a 10gb bucket 'o data to share. For $160 plus tax? What a great plan! I checked with my fellow phone holders and found they were happy with this plan! At the same time, I upgraded my mom's phone to a smartphone so she can get pics of her granddaughters. Upgrade was made at Sam's because stores didn't have the color she wanted. I paid $99 for the phone and signed a new 2 year agreement. The next bill had many adjustments but the bill came to the $160-something. This was approximately $34 per line. YAY!

We are customers with AT&T. We bought 2 dell streak phones from dell and it had service put on with AT&T. And we had insurance on the phone since 2010 and my phone got stolen and when they tell me to call Insurion I did so 3 times. And they wouldn't give me a phone because my phone was a dell streak and they said that AT&T wasn't suppose to charge me insurance on those phones because they are not a phone they can replace plus it wasn't bought from AT&T. So they have to refund my insurance money on both dell streak phones that we paid since 2010. The AT&T store refuses to return my insurance money back and the manager was rude and say she didn't care I'm not getting nothing from them.

Oh my goodness! I have never seen such incompetence and confusion! My school recommended AT&T or Verizon, so I decided to switch from my dearly beloved Metro PCS. Well, phones never arrived as promised. When I called 5 days later, they told me that I had to reorder. Turns out first rep never told me to look out for an email to confirm order. Then nobody told data plan was only 300MB. Within a few hours of service, I'd used up my data! If I wanted an additional 300MB, it would cost me an additional $20 a month, plus I had to insure the phone, an additional $10 a month. Then to use the navigation, an additional $10 a month. Nobody could tell me how much my monthly bill would be.

They raised my bill from the agreed-on $202, to $257.00. No explanation, no notification. I was just on the phone for over an hour and got no help or explanation. This has happened before. This is a terrible company that robs people. Once they get you, you have phone numbers and plans, they abuse us. Congress, please help!

I cancelled my service 4 days after billing cycle started. It was NOT explained to me by representative that if I did cancel I was going to be responsible for whole month bill. I called to get an explanation why I was being charged, and of course they said they do not pro-rate bills, and that even though I did not use the service and they are very clear about that, I was responsible for the amount. My billing cycle was from the 24th of the month to the 25th of the next. I cancelled my service on the 29th five days after billing cycle started. No one has been able to help me with this issue. I NEED HELP IN THIS MATTER!!!!

Having requested a temporary text receiving block, I called to reinstate my service for texting. Six month later, still no service available. I followed up to find out why, and given stupidest reply ever - told me they forgot to enter the info to my billing statement (so who's job is that?) so I did not have my service restored! A third grader could do a better job than these clowns! I plan to switch and NEVER return! I do not know what has happened to this company, but is is a sorry shadow of what it was ten years ago. And on top of all that, they do not even want to apologize for the inconvenience they cause for their stupidity! They do not care about their best customers at all!!

I have little to no cell phone usage at my house. I've contacted customer service with my complaint (via phone calls), gone into the AT&T stores (talked to sales reps,etc). They did provide a new sim card for my phone. However it hasn't corrected the problem. AT&T informs me I need to purchase their "Micro cell Signal Booster" for $150 to help with my problem. I don't think I should have to buy something more! According to them I live in a good area and shouldn't have problems. I live near the Boise Airport and possibly planes flying overhead might be cutting me off.... but AT&T is not listening!! My cell cut in and out while talking with a Customer Service rep who advised that she'd submit my case for further investigation. When I asked who's reviewing it she said, "Oh, the upper people"? The answer back, from AT&T after the submission, was a text stating, "The investigation of your Technical issue is complete." Really.... I'm confused!! WHAT has been completed? No reason? or solution? Just that the issue is completed? Yes, I am still having issues! And yes, I am really mad!

I went to an AT&T store to inquire about my upcoming upgrade and learned that I would be charged an additional $25/per line (we have 5 lines) once I upgrade. I told the AT&T Rep that he must be mistaken since I have always paid $200 up-front when I upgrade and have never had to pay additional monthly fees. Well it turns out AT&T changed my family talk nation plan to the mobile share value plan which requires the additional $25 monthly fee PER LINE once you upgrade to a new phone. That's a total of $125/month for all 5 lines that AT&T failed to mention when they coerced me to switch plans. AT&T called me and my family members numerous times per day until we switched to the mobile share value plan. AT&T failed to mention the additional $25/per line once we upgrade to a new phone.

I've been a customer with AT&T for over 10 yrs. Last month I purchased a new device with data. A few days later I left the phone on the bus, and immediately contacted the AT&T call center asking them to deactivate the device. After numerous calls, the only thing that changed on my account was insurance for the device, which is fraud. All of the calls I made to the call center only made the issue worse. So I left work early, to go to the store where I purchased the phone, to have it deactivated. A day or so later I called asking for a credit for the hassle I had with the CSRs and their inability to deactivate the device. She offered $50, small compensation, but I agreed to just put an end to it.

Just over 2 years ago I added a line for my daughter in a local store (under our family plan). I was told that they were unable to give her a brand new phone# but I was assured the # she was getting had been out of use for over 120 days. Well almost immediately, the collection calls from the previous owner started coming in. They were nonstop, so I ended up having to call these people back and explain that they had the wrong number, repeatedly! When I went back to the AT&T store, I was told that they do not guarantee the phone # so either I change it or I'm stuck with it. So I agreed to have it changed which they could not help me with. I now had to go home and call to do that...inconvenient but I had that done, explaining the situation in its entirety. I wanted the oldest # they could give me however the same thing happened. Flooded with collection calls again but not wanting to go through the hassle of changing it. I called back all the collectors to stop them and that worked for a few months until it started up again.

Amazing service. I had issues in the past with call reception and they claimed they were fixing towers. But overall I recommend it when I compare it to Sprint lol. Anyway, main concerns, lately the customer service is becoming not as good (still better than 80% of the market). The plans are a bit expensive.