AT&T Wireless Reviews

I've been an AT&T Wireless for decades with a monthly bill of around $200. I've also been a U-VERSE client for a few years. My experience with AT&T Wireless was so bad, that I will be cancelling both services as soon as I can find alternative providers. After activating iPhone 6, it would not charge. The lightning bolt would display for several seconds. Then I'd get the message "this accessory may not be supported // dismiss." After lengthy call with tech support, they advised the cord was defective - go to the Apple store for replacement. I got home with new cord (store too busy to test) - same message, "this accessory may not be supported." My phone had 35% charge. It was at 20% charge by the time I hung up with AT&T hours later only to be told I had to buy a new phone. I opened a chat - Action Plan: go to AT&T store, get new SIM for old phone, activate it and review options to cancel service.

I have the Samsung Galaxy Note 3. I am a super user and use my phone as a computer. My daughter had just bought me the 64 gig MicroSD memory card. Got all my document, spreadsheets, music and photos moved over to my external memory, when all of a sudden without my approval AT&T did A upgrade during the night after which most of my apps can no longer write to or save to my external Micro SD card. I am very angry with this change as I was sold a piece of equipment that can handle up to a 64 gig microSD but as soon as I spend the money to buy it and get all my files transferred there they take away from me the privilege of saving to that location.

My frustrated rant... I apologize in advance - but this is a long one - I just need to get it out. So...for as long as I can remember I have been an AT&T customer, from the time they took over Alltel. I have been a very happy customer until recently. When did true customer service die?? When did the phrase "I will call you" become just a line?? A line with no actual intention of ever following through with that phone call? For the past 4 weeks I have been struggling with AT&T to find out where my $200 rebate went as well as a new iPad. I have heard stories - "it is in the computer system at the old store and a manager has to drive over to check it out", and "the company accidentally shipped it to the old store address so they went back to the company". Yet each time I walk in the fabulous new Superstore with a smile on my face - someone greets me, there is a friendly customer service person who meets with me an hour or so later - just to tell me "let me look into it and I will call you" Guess what? I have yet to receive that call back. And these 2 issues are the only ones I am going to get into for this rant.

AT&T no longer cares about retaining customers. In fact it seems like they're either trying to get rid of 2 year contracts or just flat out screwing their customers blind. I always did the 2 year contract upgrade to get a new Iphone when they came out like I'm sure most of you do. This time my bill increased by $25.00 per month because I did the 2 year contract phone upgrade!! They don't mention this at the AT&T store when you upgrade. They make you do the Shock and Aww thing when you get your next phone bill. I called both customer service AND the AT&T store and they said basically to go pound sand. They told me they would rather I rented or leased the phone with no contract rather than go on a 2 year contract.

I placed an order at AT&T retailer in Town Center, Sugar Land, TX (77479) for 3 iphone 6 on November 2nd, 2014. I was given the time frame of 25 days when I initially placed the order. When I didn't receive the order in the given time frame, I visited the same retailer 4 times. They told me each time that my order was a little delayed, but not to worry because I will receive it. After this, I suddenly received a shocking email from AT&T on December 18 saying that my order has been cancelled. I have had AT&T for about 8 years with 14 phone lines. These iphones were a Christmas present, but unfortunately AT&T gave me a bogus reason as to why they were cancelling my order. The reason that they gave me was the address of the shipment was incorrect, even though my order was suppose to be shipped to the AT&T retailer in Town Center, Sugar Land and I had never provided them with an address to begin with.

Overpriced thieves. Steal and ** with you the whole time. I hope they all die. I think they all were beat and sexually abused by their Fat drunken slam hog of a mother. They ripped us off on all accounts. I really hope they all die a horrible death like buried alive under six feet of dirt with just a pack of matches or burned slowly so they can watch their skin peel off their bones.

I have been assured in September that the overcharge would be corrected but every month since they have not honored the bundled pricing of $86.50. I was told by representative in September that she would send request that correct pricing be billed. She assured me that it would be corrected and refunded the overcharge from $105.64. The following month (September) they have overcharged my checking account for $105.76 or more.

AT&T sold me a defective phone and refused to assist me on getting another one. They bounced me around to several people (Amy **, Jennifer **, some ghetto ** Lashonda, and William **). All of which were unable to assist me. AT&T is overly priced and only cares about making money in any way possible. This business needs to be terminated immediately.

They are charging me for 7 lines, when I have 1. Also charging me for "Digital Life" security system that I asked to have REMOVED due to installer ineptitude two days after installed [when I discovered he left my Refrigerator UNPLUGGED - 2 DAYS - WTF ATT]. He also left MY ladder sitting in LR [lovely plant stand, but takes up too much space] and his box of TRASH in LR [I dug through box before throwing out - lucky, because he threw out 3 door contacts he CHARGED me for, and box w 2nd keyfob = trash NOT].

I have been with AT&T for 5 years and this is my last straw! Every month my bill isn't just a little bit wrong but the last year it has been charged hundreds over! I call in. After being on the phone for an hour, they reassure me that my bill is credited and that I am on the right rate plan because that somehow is always wrong as well. I am never credited the credits they tell me they are going to credit me. I finally just called after I received another $656 bill when my rate plan is suppose to be $204 a month. This rep went through my bill just like all the others, apologized profusely after reviewing all of the notes. He like the past 20 reps said "Oh ma'am, I am so sorry but they did not credit your account as promised in your notes." That's when I just sobbed and he was like "Well I am crediting you it back?" I said "You guys tell me this every month and here we are again."

I have been an AT&T customer for over 15 years. I recently became divorced and my income dropped drastically. I called AT&T to see if I could order wifi only, for my new apartment so that my 3 kids can play their xbox and watch Netflix. I always had comcast for TV/computer/land line but could no longer afford it. An AT&T representative asked me a bunch of questions to see how many Giga Bytes I would need monthly for what I needed it for. She went through each of my devices. I.e. "How many hours a day will your kids be playing xbox/watching Netflix/using their cell phones/kindles. She came up with 10GB per month. I don't know much about GB's and streaming etc. so I took her for her word. I asked how much would I be charged if I go over. I was happy with the $60/mo. for 10GB's and signed up. Within a few days I received my device and within a few more days, hooked it up.

My family left AT&T years ago constant issues. We went to Verizon and had no problems. My wife and daughter wanted the new Iphone. Against my wishes we switched anyway and got the iphones. Within 3 months I went through 3 iphones while spending over an hour at the at&t store each time for a replacement taking time out from my work schedule. I have been told they will send me yet another new phone, a phone of their choice not mine and I will be stuck with that phone even if I don't like it until my 2 year contract is up. Anyway, my son is in the military. Tomorrow is his birthday and I need to borrow a phone to call him. This company could care less.

They have these share plans that are outrageously overpriced. Everything is a la carte. They charge you a fee for the plan, then cost of the plan. Then if you go over your data they automatically add 1GB for $15. You cannot opt out. It's automatic they say and there's nothing anyone can do about it. Seriously??? This is America in 2014 and I have no choice how I spend my hard earned money? I don't have gas in my car or lunch for this afternoon but I will have to figure a way to beg, borrow, or steal an extra $15 to add to the phone bill that's already over $100. Tried for months to keep it affordable but affordable with AT&T is less than $200.

In April of 2014 I had contacted AT&T's customer service because I was unhappy with my phone. I had turned it in 3x for a replacement and it kept having the same problems. To appease my frustration they offered me a new phone. I took that offer and was convinced that the only way I could reset the new plan I had also chosen that day was to sign another 2-year agreement. Now, December 2014, I'm trying to switch to another carrier and they refuse to unlock the device that belongs to me until I pay the service contract. I own the phone, and I tried speaking to multiple supervisors before finally becoming so angry that I had to let it go until the next day.

I was quoted a price for an upgraded cell phone plan twice, online and in the at&t store. I agreed to the upgrade for the price I was quoted. When I got my bill it was for almost $50 more a month. After several hours on the phone and a trip back to the store I got the same response over and over, "Yes you was quoted a wrong price but we cannot change it."

This company is soo corrupt. I closed my account mid month. I didn't pay my remaining payment because it was mid month. I had a balance of $3.31 left. They gave me a late payment fee of $5. I called, the representative told me he removed it. I told him to transfer me to the IVR to make the remainder of the payment. The reception went really bad.

My son needed a new phone because his was old. He had no data plan and we paid $9.99 plus taxes per month. My husband, son and I went to the corporate AT&T store in Flowood, MS (Store #1009). We told the rep (Deanna) that we just wanted a new phone with no contract. We wanted a phone that we would be charged $9.99 plus taxes per month. We did not want any change in our billing. I received my first bill and a data plan was on the bill. According to AT&T records the data plan was not used. I immediately went back to the same AT&T corporate store.

AT&T is billing me 128.98 for two numbers, one I cancelled in July and the other I cancelled and pulled the number on 12/12/2013. They are billing me 134 and change for both numbers from 12/16/2013 to 1/15/14 so that they can get an extra month payment after their service was canceled on 12/12/2013 my son's birthday. This is why I know the date I cancelled the service because on that day I bought new phones and pulled my number from ATT and went to Straight Talk. ATT has no right to bill me from 12/16/13 to 1/15/14 when I did not have service since 12/12/13. If anything, they owe me pro rated refund for the days from 12/12/13 to 12/16/13. I want the harassing bills to stop. I want my refund and they are not allowed to put a write off on my credit report for something I do not owe.

I have an HTC One M7, carrier-locked to AT&T. Without my permission or knowledge, a feature called AT&T software update downloaded, if you'll excuse the seeming redundancy, a software update by AT&T. It did so over my cellular data plan (the phone has not been connected to WiFi in months) -- again, without my knowledge or consent. The file was 0.98GB.

Went to buy iPhone 6 was told a bunch of lies. My iPhone manager cancel the order same day. Was sent iPhones twice, sent back. My bill went from $138 a month to $181 a month. Try to get it back to $138 but still have not got it back. Now my phone will not make calls or receive them.

AT&T Go Phone refuse to refund my prepaid account balance. I am closing my AT&T account and want the $65 on my account refunded. They won't do so and claim that they have a "no refunds" policy. These seems like an adhesive and unconscionable behavior. When I escalated the call, the supervisor restated the policy and when I asked him to confirm that they would not refund my money, he only kept saying "We stand by our no refund policy." He would not confirm that he would not refund the money to me - only that they "stand by their policy" and then he hung up.

To clarify, I am currently still on the phone with AT&T customer service line as I am writing this complaint. It's been 22:40 minutes and still a representative has yet to answer. I've called technical support earlier on, waited for 45+ minutes. I am trying to contact AT&T about the landline at our business location not being clear. The signal is VERY WEAK, and the phone line is full of static. I've had to deal with numerous amounts of unsatisfactory meets with AT&T and their service but now I NEED them to fix our line asap!! It's so unfair to have to stay in the phone for hours on end to SPEAK TO A REPRESENTATIVE!!! Meanwhile I'm wasting time at work...meanwhile the automatic machine tells me that it'll be 10 minutes wait. I've called about three different numbers, twice each number, and stayed on the phone for at least 30 minutes each time JUST TO GET CONNECTED WITH A REPRESENTATIVE. Maybe being a multi-millionaire business, they could find better service agents or JUST BETTER CUSTOMER SERVICE IN GENERAL. At least have a system where customers can call and leave a voice mail. Not everyone sits on their ass all day right next to their phones. HORRIBLE SERVICE SINCE DAY ONE, I WOULD NEVER RECOMMEND AT&T.

We made an accidental over payment to our AT&T account through our auto pay online with our bank, on Nov 18, 2014. The amount was over $3,000. We contacted AT&T a few days later and were told the refund would be processed on the 1st of December. We then received a single phone call from Eric at AT&T who left a phone number for us to call for the banking info on arranging the reversal of the over payment. We called him back and the number he left goes straight into an extension voice mail. Called and chatted with no fewer than 6 individuals on 7 or 8 different days to find out the status of the refund. We were told it was done and closed, then it was pending then finally 27 days later we were told we had to email a copy of the bank statement showing the payment had cleared our bank, to an email address no one has ever told us about until today! Details that are NOT on AT&T's website. Details that no one in the customer service department chat know about, nor do most of their phone customer service tech's know about.

I upgraded recently my phone and my previous phone unlock request sent then I received email saying that "You haven't fulfilled your service contract." I did not understand why it did not fill contact. AT&T upgraded phone and when I call customer service they are saying that I need to wait till 2016... then surprised.. then I talked to their manager.. Manager created case for this.. Not sure what is going to happen. I don't see any reason to wait two more years already completed two years where new phone upgraded.

I have been with AT&T for years. I have had at least 3 phones at all times. Now I have 5 and my data gets an overcharge every month. Two of my lines don't even use the internet. When I am home, I should be picking up on my WiFi, my own network. Not from AT&T. But I don't and they are killing me with a $260 bill every month. It is supposed to be $160 a month. I don't know how to prove they are ripping me off. And they want me to increase my data plan. The first month I changed from 30gb to 10gb my bill was $170. Oh but after that it went sky high stating I had went over on data. To beat it all. It was barely over. And it shouldn't be over because I am home all day long. It should pick up my home network. I have always been able to get customer service to take charges off in the past. That's why I loved this company before but now they won't budge and I can't afford it. So I will be choosing a different carrier. AT&T you are losing so many loyal customers. It's a shame.

I've been with AT&T for 15 yrs. and never had a problem till now. I updated my daughter’s Samsung s3, which AT&T took on trade in for an s5. The problem is I’m on the family share plan and my phone bill went up $25 a month because of the upgrade. They said that as I upgrade each of my 5 lines I will lose the $25 line discount on each line. So if you’re not on next plan and you get a cheap phone they’re charging you $25 extra. If you go to next they discount you $25 but charge you the full price for the phone. It’s a win-win for AT&T while the customer gets screwed. I paid $195 a month but since the upgrade now it’s $220. My other 4 phones when I upgrade will put me at $320++ a month. Bye, bye AT&T. 15 year customer and I wont be back!

About 3 years ago in January 2012, I opened an AT&T - DSL account for my daughter, who over the last 5 years became deaf and disabled. Because of her long misdiagnosed medical condition she lost her hearing, her mobility, her job, her good credit, etc. The Internet was the logical choice for her to communicate. However, my daughter's credit was so bad, she could not get AT&T DSL Internet service. AT&T was the only DSL supplier where my daughter lives. AT&T agreed to set up the account in my name, using my credit. I was told to switch the account holder name to my adult daughter once the account was set up.

My iPhone shipped on 11/13/2014, arrived via UPS on 11/19/2014, activated on 11/19/2014. Billing statement shows billing and activation started on 11/12/2014. I wonder how many other AT&T Mobility customers even notice this. I got a $15 credit. I'm sure many many others are oblivious to this fraudulent practice.

The time is 6:34PM, I have been on the phone with my boyfriend who is traveling at this time on 81 South towards Lancaster. WE have been talking for about 45 mins now and we have had 15+ dropped calls. I use to have AT&T years ago and I went with another plan because of this problem. You would have thought that they would have fixed this problem by now. I am sure they have made enough money to fix the problem or put more towers up so this would not still be a problem with their service. Service is still horrible as I can see. There is no way I would go back to AT&T and I am sure more people have the same problem and maybe that is why a lot of the plans are cheap with more mins. If you know you have a problem FIX IT!!!!!

Called to simply cancel a line for a family member who is moving out of the USA for work. Offered evidence of the move and work visa but didn't matter. That was sad, but what made me mad was the VERY pushy customer service rep who kept trying to sell me upgrades, more expensive plans, and expanding my existing family plan before simply charging me the early termination fee and letting me get on my way. It added insult to injury. I'll be looking for a new family carrier when my wife's plan obligation is through. We spend several hundred a month and expect better.

I changed to At&t as of October 1st, 2014. I was told that I could see how much data I use so I would not go over 1gig a month, thereby being automatically $20 per 500mb. I believed *data# info was accurate. Not so. First I was told by customer service that info is 3 hours behind. Second person told me 3 days and 3rd rep told me that info can be a week behind. I am now extremely careful to watch my usage. Yet somehow my bill shows about 30mb more than it showed the day after my month end. *Data# and checking account online show wrong information. False advertisement and bogus support. All I got from customer support is that it is my fault for believing them.

I have group account with AT&T and I'm trying to build my own one. Last month they told me that I have a problem with my report for social security number and I fix it all and then they told me to wait 30 days because the guy that try to run my credit did it too many times. I wait a month and come back again and still they saying that my social security number is not register in United State!!! It's impossible because if the number wasn't good or if I stole the number I would not be able to open a business under my name! I would not be able to have credit card! I would not be able to buy my phone 2 years ago with a contract with AT&T without social security number! The problem is that some of the managers and the employees don't know what they’re doing and damage my record with them! So after spending so many hours trying to tell them to look over and under stem and fix the problem I just gave up! I will take me out from them and move to T- mobile! AT&T have bad customer service and they treat me like I'm a criminal!!!

Being put into place to fix the customer service problems for AT&T is a big challenge. Being a dissatisfied customer myself I get a more deep in-depth way as to why this is such a problem. There are a ton of problems with AT&T, if people weren’t suckered in with the contracts they would be out of business. From experience, AT&T requires a contract for every customer, majority of them are 2 years with 1 upgrade every 12 months. Changes can be made in the account regarded the contract however you’re limited to what can be changed, and cancelling the contract can be very pricey especially if there is more than one persons on the account. I don’t know where to start. As for my situation with AT&T when the patron on my account was able to purchase a phone without my presence, lose the phone, and screw me with the bill all in one week. I’ve called customer service around 20 times over the past 7 months, and every phone call is different. Out of the 20 different customer service PROFESSIONALS I had 2 that were actually able to point me into a direction to fix the problem however I was never able to fix it because of the empowerment with customer service.

In September 2014, I visited the At&t wireless store in Moreno Valley Ca. I was there to see if I could lower my monthly bill. I was told by Mellissa ** (your sales associate) and the store manager that since I was "out of contract" That they would look up the account and see if they could help me. They told me that I was "out of contract" and there was nothing I could do but upgrade my service at a higher cost. After about 40 minutes I left the store disgruntled. I had been a AT&T customer from the onset of cellular service. Because of this issue, in October I Had opted to sign with another wireless vendor. My three numbers were ported over and I received a $1,050.00 credit and three Galaxy S5 handsets. I paid (what I thought was my final AT&T bill).

My service with at&t started on Aug 28, 2014 and I agreed to internet and cable for around $90.00 a month. At that time I did not agree to a bundle package and it was never offered to me. I did not sign or verbally agree to a contract bundle promotion for 12 months. My first bill was paid Oct. 10, 2014 for $155.85. My service was turned off that day. I paid the $155.85, which included the activation fee, and service was turned on the next day. The next payment was made on Oct. 27, 2014 for $110.28. The next bill I received on Nov. 4, 2014 for $171.69 which included a $60.00 reconnect fee.

I was so happy to get my phone upgraded to the new iPhone 6 Plus, bigger screen, Applepay, etc. At the time when I purchased the phone I was told that my plan will not change, I will be charged the same for my services. The only thing I will see next month is the $40 upgrade fee that AT&T charges to all new and all the existing (loyal) customers and I was okay with that. A week later I called up AT&T to take advantage of the 15 gb data plan, which would be the same price that I’m paying for the 10 gb plan. The change was made and the person handling it was very nice. He assured me that my plan will not change in price and I will be paying the same as before the phone upgrade.

My husband and I decided to change our service in or about June 2014. We happily went to our local AT&T store, which after the fact we found is owner operated and not corporate.. We set up with (2) SAMSUNG S5 ACTIVE on next plan 10 g. When we selected the phones we asked all of the related general questions, program rates were 199.99 per phone so on. We requested to have our old numbers (PORTED) over meaning transferred, as we wait 2 hours for this action to happen, the customer service gentlemen stated that we would only be paying taxes on the devices and general activation fees, as it was an installment plan. He offered no review of any documents or request to sign any contracts.

I ordered the new iPhone 6 online and was charged twice!!! I understand things happen but what has upset me the most is that today is day 5 of not receiving my money back and they could care less that it has caused my account to be overdrawn and I've had absolutely had no money! We all know how expensive the phones are so to be charged twice is a very big deal for me! Especially at Christmas time! They continue to give me and my bank the run around. They've lied and said they are gonna send a fax to release the charge but every day they have yet to do it! They have explained to me that a different company processes their online orders so they have no control over refunding my money! This is absurd!!! DO NOT USE this company for your cell phone service! They will over charge you and then tell you they can't do anything about it until the financial dept tells them to!!!

Several months ago I changed mobile phone carriers from AT&T to Verizon. Prior to doing this, I confirmed with AT&T that my last bill would be pro-rated, if I canceled service mid-billing cycle. Not only did that not happen, the last bill I received arrived a month later. I did not receive an October bill. And I was charged a late fee. In an effort to resolve the problems I spoke to several different agents over the proceeding month, most of whom promised to remove the late fee and send me a pro-rated bill. Each agent failed to follow through on their promises I spoke with on last Monday who promised to remove all charges and that this change would appear on 9 December. She gave me a "case number" to confirm all of this. AT&T BILL CANCELLATION CASE # **. Agent: IESHA **. However, the change was not made.

I had 2 wireless lines with AT&T for over a year. I went to T-Mobile. I signed a contract with them to pay my early termination fee to AT&T. I called at&t to have them send me a bill to state what that fee on final bill. They sent me a bill for 349.06 with no breakdown of the bill. T-mobile needs a breakdown of the fee for each phone to pay them. On the bill it only has (one time fee of 349.00). I have talked to about 8 different people with half of them being "managers". I have explained over and over that I need a break down for the 349.06. I now have 8 copies of the same final bill stating one time fee 349.06. I changed bank cards and they turned around and used my checking account to take the money out without my authorization. I will not pay a final bill that does not tell what I am paying for. Does anyone know who I should contact to resolve this mess. I have been trying to get this matter settled since September of this year. I don't understand why no one working there know what to do.

Contract with AT&T during my stay for vacation in Dec 2011, I have purchased a package to call unlimited to Canada. I have paid the package but upon arrival home, I received a bill of 780.00 of unpaid calls. I immediately called for explanation and at first they told me it was indeed a mistake and that they will take it off. Few month later I received a credit department letter stating I have still an invoice to pay of 780.00. Here again I had to take time off work and stay hours and days to discuss what was already said. We finally resolved it with emails and a supervisor BUT GUESS WHAT? I called in 2014 Dec, 2 years later, to get new service BUT the file was never closed by the supervisor Kimberly nor Mrs ** . WOW, now what to do. I am tired, spent too much money and work time to be on the phone - can't have services. WOW, lousy service.

Non working line - No Service At All. Were given TWO dates (second after first was FAILED) & promised a repair technician. COMPLETE NO SHOW & no contact on Both. Have now been without paid for service for full week! Company's excuse is busy techs & FALSE claims about weather. Wow. Have been AT&T customer for many years with Multiple landlines, fax, internet & cell. Please suggest alternate service providers. Have had previous problems. This is "the last straw."

As a valued customer I called AT&T to see if I can receive a waiver on one of the activation fee of 40.00 and they flat out said no. You see I recently purchased 2 galaxy note 4 and 2 tablets within 1 week. Yes the note 4 had a promo no activation fee but the tablet each had 40.00 activation. My bill came out to 331.00. No problem. With the holidays fast approaching l asked for a little assistance. I now see it's all about the money and no customer loyalty. Well, I soon will be heading to a company that truly values customers.

I had 5 boxes with AT&T U-verse for over two years. I called because one of my boxes stop working and I was checking to make sure it was not the television. When I shipped AT&T's box back I shipped the wrong box back to the company. I call to let them know what happen. It took them a while to correct the situation. I called because my box in the other room stopped working. The repairman never show up the first time. The second time the gentleman said that "AT&T turn off your box due to poor credit." First, I never told them to run my credit which is Illegal and second if they are going to reduce the amount of boxes that a customer have, should they tell the customer? I also called about my bill and found out that I was sign up for home phone service without my knowledge. AT&T is committing FRAUD and I hope they get caught and get a class action lawsuit.

I have been with AT&T for well over 10 years. The bill just got higher and higher so I left for a year. I came back with the same number in the summer. In September they said due to excessive data usage they suspended my account. (I never went over my data plan before.) They said the cost for the overage was $585.00 some odd dollars. I agreed to make payments on the amount I paid $100, $100, $200 then $204 with the final payment due 12/5 of $180 some odd dollars. They suspended my account yesterday and said did not know they had done it. A customer service rep said the overage amount in September was 27 mega bites, not giga bites, she said it could have been one photo. Does anyone else think $580 dollars is a little high for a photo? She hinted that it could have been an error. She said they could not give me my money back but could credit my account. During this time they also charged me a $5 late fee and a $5 payment convenience fee. I would rather have a tin can and string than have to deal with AT&T again.

I ported my number out on the 11/27 and my billing cycle is 11/27 to 12/26. I have to pay the entire 29 days. This is an awful business practice from AT&T. I am so disgusted at AT&T. This policy needs to be changed.

I have been a loyal customer since 1984. I am on my fourth iPhone, I travel to South Carolina to visit my son's family, no service searching for one week. I placed an order for a iPhone 5 because Mark ** in VA told me my phone was old, two years bought new. When I received the phone it had many issues, spent two days on phone with Apple, then called AT&T. Spoke to 5 different people was told five different stories. Finally got a manager. I explained situation. He was helpful but are the nightmare. I am leaving and getting service with a cheaper provider, longevity means nothing!

Good afternoon. I have been an AT&T customer for a long time, over a decade, and recently had an issue at the local retail store here in Lexington, KY. [Fayette Mall, 111 W Reynolds Rd, Lexington, KY 40503] I went in to store on Friday December 5th to inquire about upgrading my phone on the AT&T Next plan. I wasn’t sure which phone I wanted and I asked about a return period for the phone (Iphone 6 plus). She indicated that I had 14 days to return the phone with no mention of any restocking fee. The next day I took the phone back because it was simply too large and ** (cashier) told me $10 would be put back on my card. He didn’t even mention the restocking fee until I asked. I was in sales for over 10 years, the actions of those two sales people were clearly deceptive. When I told him that the sales person, THE NIGHT BEFORE, had not told me of any restocking fee he told me there was nothing he could do it about it. I then spoke to the store manager who gave me the same ‘sorry about your luck’ response.

My bill had been on auto pay for several years. Recently I kept getting emails that if my bill wasn't paid I would lose my service. I called and gave them my card number but I keep getting threatened even though I have called 3 more times and emailed. It is still not resolved.

I spoke with AT&T about my wireless. I don't need to use my phone out of the country. I went for two weeks and I bought another phone to use. I knew if I use my AT&T I will be charged, even I turn off my data to avoid extra charge. This morning I talk to a representative. You must pay and dispute the charge. I have bad experience with AT&T not once but I found myself as a stupid for listening to customer service.

I have 4 phones on my ATT service. I am the only authorized to change agreement. In June my daughter who is working in NY city. Her phone on my account was stolen. I pay for insurance each month I told her to go to ATT store. They called me for ok to replace under insurance needed my last 4 of my SS #. They told me I had to pay $199. I asked why, they told me that's how it works. Reluctantly I said Ok. I finished and hung up. Shortly after I went into hospital for surgery. When the next bill came out it seemed high but I was in recovery never read bill, just paid online. When I got the next month bill it was even higher. I called ATT. They told me I had "2" finance agreements for 2 new phones. It appears after I got off the phone in June they did a finance agreement for a "new" phone not covered under insurance without my permission.

I responded to AT&T about their $14.95/month Internet service. I was initially told that I would need to have their bundled service. I told them that I had no need for a land line. The sales person then asked if I had direct TV. I told her that I did have direct TV, and had it for about a year. She told me that if I would allow them to take over the billing of my direct TV, then I would receive the $14.95 bundled Internet service price. I asked if anything would change on the direct TV cost and was told that it would not. I agreed to allow them to take over my direct TV billing in order to receive the discounted Internet price. W

AT&T has by far the worst customer service! We have been with AT&T for years. And one of my phone line and it's up for renewal in December 27th. I was trying to upgrade, so I can buy my wife a new IPhone and they said I had to wait after the 27th. I will be looking for a new phone provider! Maybe another phone company will take AT&T out of business! Stay clear away from AT&T!!!!

I could not get reception at my residence. I was told by the rep to rip the back off my phone. Basically made it junk. Later learned this is not to be done. Then they wanted the bill paid on a phoneless line.

Today I was charged $95 plus various taxes for a total of $113 for terminating my 2 year contract with AT&T wireless 11hr before the contract expiration. AT&T provided me with the unlock codes 4 days before without stating that I had to wait 4 more days until I cancel the service. I had paid all the 24 months payments for the contract length. The AT&T Customer service was unwilling to make an adjustment. Quite excessive and obviously unfair fee!

I signed up with AT&T and couldn't even use the phone where I lived, the service was terrible. I called customer service and they finally let me out of the contract (only because I only had the phone 13 days) but charged me $135.00 for 13 days of service which is ridiculous. Also charged me $35.00 for a restocking fee for the phone, so they pretty much took advantage of me. I am so glad I went to Verizon, service is great and customer service is great also.

They talked us into taking the next program to purchase a new iphone. Spouse was with me when they said we had 2 weeks to change our mind. Which we did within in the period allotted. However they REFUSED to take the phone back. We tried to pay off the next but no one in either of their 2 stores knew how to do it! Three weeks later we were still fighting to cancel the line & pay off the next program. Why should I pay for service I tried desperately to cancel for 3 weeks? They refused to deduct the 3 weeks that we had done everything we could to cancel the line. Ridiculous! They were rude & condescending! They lied to get us to take on the next program & never stuck to their cancellation promise for the program! Can't the government clamp down on these ripoff schemes?

I was told a price for a plan and what a shocker. The first bill after changing plans - The rate is way more.

I called ATT to try and get some overseas charges reduced Which Customer rep Arron ** did for me. He then proceeded to sell me on att u-verse and the great deal he could get me. He said he could get my wireless reduced from $56 down to $22 for signing up with uverse and bundle all 4 services including my wireless, Uverse tv, internet, and home phone (which I didn't even want) for $122 a month. Well my first bill arrived and was over $250. So I called of course and another rep told me they don't offer discounts for wireless for signing up for Uverse. Also he said I could split the activation fee, $98, over 3 payments which the next rep told me I could not do as well. So I sent $163 to my account which I was told would be linked only to find it went to my wireless account which caused my service to be shut off. So I called again to ask what happened and they said they don't link wireless and U-verse accounts. So they said they would take $144 from my wireless account which left $19 and I had to pay the remaining $36.

On 10/22/14 I visited an ATT store to upgrade to a iphone 6. We have 4 lines on that account, 3 of them were getting upgrades. While there the salesperson told us for every upgrade we can get a tablet for $1.00 each. I really did not needed a tablet but for a $1.00 I figure I can give them out for Christmas gift. Anyway I gave them my credit card to paid for the $180.00 ($60.00 for each upgrade). The salesperson came with an Ipad and told me to sign so I did. She gave me my receipt and never even once thought about it.

I'm so angry, att is the worst company ever. This is the third time I hate a payment arrangement and my service was suspended while the arrangement was set. Now they want to charge me 40 dollars for each time they cut it off in error. They refuse to credit me back for their mistakes. Also, they have been making payments on my account that I have no idea of them and my bank charged me a fee for these payments that I did not authorize..

Since April of 2014, ANY AT&T cell phone that came into my home has had constant dropped calls, slow or non existent data connects or 'no service' at all and sometimes can't even call 911. I've called AT&T A LOT about the issue. I seemed to start to have problems when they brought LTE into my area. I've lived in the same home since 2008 and never had this problem before. I've tried several phones, and all have had the same issues. Every time I called AT&T they wanted me to turn off and back on my phones and other various troubleshooting methods which none of them resolved the problem. When I tried to get out of the contract due to decreased service at my primary location, I was told no, and the rep said he didn't know if I had a large magnet in the front yard stopping the signal getting to me. Also, the customer reps have consistently lied to me about my bill, my contract, and giving me free equipment to solve my problem. I HAVE THE RECORDED PHONE CALLS TO PROVE ALL OF THIS! Do yourself a favor and do not do business with AT&T. My next step is contacting the Better Business Bureau and the Federal Trade Commission.

Paid all 24 month of my contract in full. I moved over my phone number to another carrier after the AT&T Wireless agent I spoke with on the phone said it was OK to move. Received a bill from AT&T Wireless for Contract Termination Fee. The agent I then called said even if I pay for the entire contract if I move the number I will have to pay termination fee and said it was in my contract. I went online and read the contract and nowhere can I find that you can't move your number to another carrier once the contract is paid in full. The reason I moved was because the service had gotten so bad that the IPhone 5 was useless. I went to AT&T Wireless store 3 different times trying to get it resolved. This is nothing more than a strong arm tactic to steal from people.

I have been charged for close to 2 years now for merchandise I never bought! I have been paying for 2 ipads and 2 iphones, 5 phones for almost 2 years. Nearly every month there is phony charges on my account. I'm beyond angry. We are working with them to try to get this resolved and they keep pushing it back. My account is so messed up it's ridiculous. Every time we have called they say they are going to put it in the notes and they never do. We have had to start over several times with a claim the past few months. In the meantime I'm paying them lots of money for products I don't have. Not to mention all the phony "dummy" lines I'm paying for. I guess since they are such a rich company the average joe doesn't hold a candle when it comes to fighting them. I am being robbed by at&t and I caught it and now I am fighting it. Can anyone tell me where to get help with this?

It been a nightmare with this company. Data overage, overcharges etc., etc., etc. I was with AT&T years ago and cancelled because of outrageous billing. Decided this July to give them another chance. Ordered 3 iPhone 5s online. Signed up for family plan as my wife was with AT&T so added my 2 boys and me. Family plan with 4 lines total for 160 dollars with 1mb data. First bill came 850 dollars. They messed up charge for 8 lines etc. as phones they sent had numbers on them when we went to local store with phone, had them switched to old number they never took old number off?? 3 hours on phone and at local store they gave me partial refund, partial but I was so frustrated by then and had work to do I just paid. Since then nothing but a nightmare, over data they told me "Whoever put you on this plan should have told you to get on this plan." So I changed and paid another outrageous bill.

I have been with AT&T for about a decade. I have 3 lines on my account and unlimited data grandfathered in. I never had any problems. Two weeks ago, around the middle of November, I get an email saying that I'm going over my 5GB of data and they will add $10.00 for an additional 1GB. I'm very confused so I call AT&T customer service and let them know about the email. Customer service rep Katherine says that it was their fault; they took it off without my consent and it was a mistake that they will take full responsibility for and will call me within 2 weeks when my unlimited data was put back on. Okay. I was pleased.

I have a pretty unique story here. Today I read that AT&T may be forced to refund money due to illegal charges to data plans. Over the past year and a half I had several calls to their customer service and even was redirected to their tech support over this exact same issue, costing me literally hours of time. This was the information I have been looking for because in the past it was never their fault according to AT&T CSR. I brought the phone to the apple store and they confirmed my suspicions that it was related to my service. I tried powering down the phone at night... still the charges went against my data plan. Now, I will say the exchange got pretty heated but no swears were said or anything like that. The CSR (customer service representative) said there is no way to prove when and where. I said they even come through when the phone is off.

My wife ordered a phone on black Friday. She was due for a new one, having it for over 2 years. In the 10 years I've been an AT&T customer, a 2 year contract renewal has been rewarded with a discounted phone. Not anymore. 1) ANY new phone must either be paid for outright, with NO DISCOUNT, or you lose a "savings" you "already get" on your account. Losing this "savings" increased my bill by $40. 2) If you buy a phone using the Next program, you will, over the course of 24 months, pay more than DOUBLE what the phone costs at the "discounted 2-year" rate.

I was receiving crazy $500 cell phone bills for 2 cell phones. I fought with them every month and then I cancelled. I refused to pay the last bill because they continued to charge me and 2 years later they destroyed my credit report. They will not work with me at all and I was a good customer for years esp since I was paying them crazy amounts. Please avoid this company; they are no good!!! BEWARE!!! Look at all the other review they are all bad too! I hate when companies take advantage of people so that's why I'm telling you to stay away!

The terms of service for phone for October, Internet and U-Verse was monthly of $113, and a gift card $150. Card, never arrived and we were hit with charges of $320 for no apparent reason. They refuse to explain the charges. The next month charge was $323 for no reason either. No gift card and on the phone they kept giving me the run around and they eventually hung up on us. They are going to charge for contract cancellation when they explicitly said that this was no contract service.

I have been an AT&T customer nearly 30 years as secondary and primary account holder, but have been on the end of AT&T's billing scams for the past 2 years after moving service into my name.

We purchased a new iPhone 6 from the Apple store. I pay cash to avoid monthly charges so, we agreed to a 2-year contract and paid the $500 for the phone. When I got my next bill it had gone up $25/mo ($600 over the two year term). No one ever told us that paying cash would increase our plan cost. When complaining I was told that had I financed the phone with AT&T and paid it off the next day, our 4-lines for $160 would not have changed. Who would have thought that you would be penalized for paying cash? Apple was no help and AT&T was just nasty. We finally received a call from a very nasty woman from AT&T corporate who offered to let us return the phone and get a refund but the refund would be a credit on our bill. What good is that? Or, we could pay the full price of the phone $849. Either choice was so that we could get back our 4-lines for $160.

Late July 2014, entered into a 2 year agreement with AT&T Wireless for device capable of providing wireless service for my new Surface Pro III. (Replaced my iPad.) Signed-up, took device home, attempted to download program into Surface Device and start using wireless. Won't work! Back to AT&T location in Shenandoah. Computers in AT&T not working. Handed a card that addressed on how to load program into Windows 8. Now able to get on internet... for just a couple of minutes and the connection is then lost!

I have been following up with ATT for almost a month for 1 bar coverage in my apartment. They said they set up a case as one of the towers was down. After no improvement in 30 days, I called for a status check. They said I would need a microcell and would come out of my pocket. I am really disgusted how they are selling these for $200 and making money out of it and not provide a resolution. Any help would be great.

When I had had enough of AT&T's charges, fees and penalties, I moved my service to T-Mobile. It was November 3rd, 2014. I called AT&T that same evening to verify that my service had been terminated. Today I received a bill from AT&T for $60+. I couldn't believe it. I called their customer service dept and was told that even though I only used their service for 2 and 1/2 days in November, I still had to pay for the entire month. That's because they bill 30 days in advance. What a racket! They're going to get a full month's payment even though I was no longer using their service. The woman said it was in my contract, so they had the right to charge me, so go screw myself.

Last month I have applied for a bundle package ie: Wireless and Internet. I done my purchase transaction online with a rep from the Alabama. I am located in Georgia. I was given the pitch of services offered. I was asked for my personal information to run a credit check for the internet service. Np. So far so good. Now I asked about the wireless offers. They had the Iphone 5s for .99 cents with a 2 year contract or I had the option for a Samsung galaxy S4 for $1.00. I went for the Samsung. Next the rep asked permission again to run my credit check for the wireless side. I said ok but not understanding you running my ss# twice.

I received a brand new phone on 11/17 after I made an initial-like payment on 7th. The phone was broken at its arrival, so I made another deposit on 11/19 and dropped it off at a local post-office with a return label that At&T made me to use. It's been 2 weeks and the item is still on its way. My credit card is due and the payment still not reimbursed yet. Tracking doesn't show where exactly the package is. AT&T continues to say "Just wait," but is taking too long. I need the money back and they need to change the return option in the future.

At the time when I initially called AT&T in July, I had their U-verse service for TV and internet plus AT&T wireless. I called to either lower my TV plan or to see if I would qualify for another promotion to lower my monthly bill. After spending over an hour on the phone (mostly on hold), the AT&T rep presented me with an offer that would lower my cell phone bill by $25 (from $165 down to $145) a month and my new rate on TV plus internet would be $145. It was $119 before my promotion went away so my total price for wireless and U-verse would be about the same as I was paying with the initial promotion. I agreed to this and waited for my bill to reflect the new changes. First, I received my U-verse bill. The amount of the bill was not what the AT&T agent stated over the phone so I waited for the next month to see if it would change. It did change but it went up to $185.

Called regarding data plans charged to my plan for non-data phones. I had called back in September and I was given wrong information regarding pay per use data plans for 3 of my lines and manager Eugene will not issue credit. He said I was responsible for those charges. The only thing he kept telling me was "I will address those issues with the agent." Eugene admitted that they made the mistake and that he was sorry for the wrong information but that I was still responsible for those charges. After telling him that I was canceling my service he said it is what it is.

I have 4 services with AT&T, 3 phones and an iPad. In December of 2013 all three phones were eligible for an upgrade. My wife and I decided to wait and we upgraded our daughter’s phone only. Fast forward a year and I get told it was my line that was upgraded. I asked them to correct their error. I was informed twice that it would be taken care of. Tonight I was told that their legal department said they can't do it. Really? This is totally a bunch of garbage. Their employee in a company store screwed up and I have to be penalized for it? Makes no sense and is not right. I wonder how many more people are out there just like me that got taken. Stay clear of AT&T at all costs, they claim to care but I guess it's only for themselves.

On September 29, I contacted AT&T to transfer my wireless account from Verizon to them. Based on instructions from the on-line agent, I was advised to open two accounts: one for my existing equipment that required sim cards (ipad air and iphone 5), and a second one for the three new iPhone 6s that I was ordering online. I was not asked to pay for anything at that time and was told that the two accounts would be combined into one when the entire order has been shipped. I expected to begin using the service with the rest of my family when all the equipment arrived. I received the sim cards a few days later but the iPhones were on back order and ended arriving about a month later during the first week in November.

I called 1-877-722-3755 and was on hold for almost 2 hours before a rep. helped me. I'm not happy! You're a phone co. and putting people on hold that long is stupid. I'm not happy and I've been a customer since the 80's for what?

I have a 5 iPhone, and has had it for 3 years now. It is getting slower and just in a need to a new phone. I was walking into AT&T and the Manager of the store was holding the front door open for me. Front door be opened for you is rare for any store you go into these days. Right away I was having high respect to him for that. Then he asked me "What are here for sir?" I told him I am in a need for a new phone and really would like a 6 iPhone. He had a 6 iPhone, handed his personal phone over to me, and said "Do whatever you want to on it, you can text anyone, call anyone, get on internet, and just act like it's your personal phone." So I played with it for about 10 minutes, and fell in love with it! It was a 6 iPhone Plus. The attitude the manager had toward me is what sold it to me. I bought it right after I handed it back to him. AT&T salesmen have always been great to me and keeps a loyalty to them.

I have been trying to change my service from AT&T to Time Warner for several months. AT&T has not "ported the number over" and insists on charging us for Internet telephone and cable even though we have had Time Warner for Internet and Cable and returned AT&T's equipment to them. They are charging us $217 a month. Customer Service does not acknowledge that we discontinued them for Cable and Internet even though they sent us postage paid return labels for the equipment. I have had Time Warner here three times and each time they tell me that for some reason AT&T will not port over the number. AT&T's customer assistance was rude and had no idea what was going on.

All I can tell you is that if you contact AT&T over the phone they will tell you bold face lies and then when you call them back mysteriously they have no record of your one hour phone conversation. I truly believe their reps are trained to lie and to not keep documentation of their calls. I will keep it brief because I could really write a book on their LIES and Failure to tell you the TRUE facts. First I had an accident with my iPhone. I knew I was not ready for an upgrade but the AT&T rep on the phone said, "No problem, your son is ready for an upgrade and we can use his upgrade for you." Lo and behold I get a phone in the mail with some NEXT program referral and charging me over 500 for the phone. I call AT&T back. Lo and behold both a REP and a Supervisor tell me that my son is not eligible for an upgrade and they have NO record of my conversation with the rep telling me that. LIES!!!!!!!!

My daughter went to Best Buy to upgrade her IPhone and wasn't told that she was in fact financing the new phone @ $749.99 for 24 months. What she was told was that she only had to pay the tax under an AT&T plan called NEXT. Upon receipt of our monthly bill (we have a share plan), the installment plan for $31 was added to our bill. After spending a frustrating 90 minutes on the phone with AT&T I got nowhere. I am logging this complaint as AT&T will increase your monthly bill if you request the standard upgrade package. This latest promo is increasing AT&T Revenues and compromises existing customer accounts.

Purchased a new iPhone 6 at launch taking advantage of the Trade-in promotion of $200 for iPhone 4. I sent in a fully functional iphone 4, carefully cleaned it, reset it, took the SIM card out and sent it off for $200 AT&T promo card. But when I got my rebate card it was for $9. I called and the agent, stated the notes say "the phone wouldn't turn on when they received it." Knowing it was at like 25% battery charge when I last shut it off, and it took a few weeks to process, it's no surprise that the battery could be dead. I asked if they try charging them and got a canned "it wouldn't turn on when received." I pressed the agent if they charge the phones and they won't or can't say anything else about it, just that they cannot send anything back, there is no escalation recourse, that if it doesn't turn on when received, they give $9. Wow! How infuriating. $191 short because the battery went dead and apparently they won't charge them before testing. I certainly would have kept the phone. I'm very angry there's no recourse and I feel scammed.

We have the AT&T 10GB Family plan for 4 phones. Apple said we could go from iPhone 5 to 6 for $400/phone. Then AT&T's contract added $100/month (never disclosed) for the two year contract. The extra $2,400 will make the iPhone 6 cost $1,000 each. Who would pay a thousand for a phone? This needs a class action suit.

I bought a Samsung Galaxy S3 phone with AT&T with 2 years contract in 2012. I completed the contract in September 2014. Every month, I was paying 80$ (post paid) for unlimited talk and text + 300 MB. Recently, I decided to move to other company as my bill was high with AT&T. I found that my phone is locked. I tried to unlock my phone by submitting request to AT&T. However, the code they sent me never worked. I tried to get help from customer services but they recommended me to apply for code again. I have received several codes from company with none of them working. I gave up... I bought a AT&T prepaid which is not that expensive and I don't want to buy a new cell phone at this point of time. They are pathetic in customer services in all aspects.

AT&T: Cheap Lip Service From Expensive Carrier Who Punishes Customers With Stalling Tactics. Avoid AT&T's 2014 Black Friday Deals - You'll Pay For It Later. Bottom Line: AT&T DOES NOT UNLOCK CUSTOMERS' DEVICES (As Revealed in Nearly 99% of Customer Experience). Here's One More...Met qualifications, jumped through hoops, stood on one leg, barked like a dog, got on my hands & knees and begged (also like a dog) and STILL AT&T REFUSES TO UNLOCK MY PHONE--despite their previous reluctant concession to do so (after first denying request, of course, as in everyone's experience).

My daughter's phone stopped work. So I went to the store, the guy checked the phone and told me: "it doesn't have water damage or crack, you can call customer service they will send a new phone." So I called, the lady went through the steps, everything checked. They send me another phone, and I send the other one back... Today I received the phone back with a crack and a note that saying that they gonna charge me $469.00. I called and they told me that they're not responsible for the damage on the way... I'm really mad that I have to pay for something that I didn't do. Why AT&T can't resolve this issue at the store like Verizon?

They will add charges after charges on your account. Ridiculous fees will be added to your account and will have to pay hundred of dollars on termination fees. I would not recommended AT&T to anyone. Not even for my enemies.

I received my two phones LG G3 from Costco as AT&T the carrier. I told the Costco kiosk rep that we wanted to pay for the phones upfront so that we don't pay a large sum of money on a monthly basis, so he advised we call AT&T (#611), explain to them that we would like to purchase the devices and not the plan. The gentleman I spoke with on the phone on 10/24/14 asked for my card number and said that we have paid for the two LG G3 (total worth $1,159.98). Found out the phones were defected 11/1/14 and wanted to exchange them. Kiosk rep would not let us because we didn't return all the car accessories, Costco general manager said that shouldn't be a reason why we can't get it exchanged. I was very upset so I wanted to return the phones all together. Long story short - Costco let us return the two devices after 5 hours of me explaining that I have brought the phone within the 14 day policy and how the phones are defected. However Costco could not cancel our account because they didn't know how.

These people are crazy. They tell something one day and the very next, they'll change it. I bought an iPhone with them and I was told to pay only for the days I use if I returned within the according days. So I did but they want to charge me for the whole month.

I cancelled my account with AT&T; first Uverse because I moved and Uverse was not offered and then cellular because they accessed my checking account for the final uverse bill without authorization. I went to the bank and reported the problem and the manager had me replace my debit card so AT&T could no longer access it - well now they have again attempted to help themselves to my checking account using the routing and account number, without authorization. This is not the first complaint I have filed against them, but I intend that it will be the last as I will never do business with AT&T again for any reason.

On Nov/23/2014 I went to Target, located at 2499 Whipple Rd, Hayward, CA 94544 to upgrade my cellular phone. The Mobile phone's representative named **, told me that I qualify for an upgrade on my existing account and my plan would not change. Since they had a glitch with their system, I wanted to ensure his information was accurate and asked him to call an At&T representative. He called AT&T and his manager, named Andrew, both confirmed my plan would remain the same. Still, I wanted to verify myself the accuracy of the information provided so I called At&T at 1-800-331-0500 around 1:00 PM and spoke with Taja from the Upgrades department. I asked her to confirm that my payments would remain at $45/month (after my FAN discount) and I will still have 2 Gbytes of data. She confirmed. She said the only thing extra I had to pay was the activation fee for the new phone. After receiving this information, I accepted to proceed with the purchase of the new phone and 2 yrs contract with AT&T.

I signed up for AT&T U-verse in the Summer of 2014. At that time I was paying $160.00 for direct. AT&T offered me a great deal of $120.00 a month for U-verse tv (with all the movie channels except Cinemax, their highest speed internet and limited home phone service). The installation process was horrific. They didn't show up at all on two days I took off of work for guaranteed installation and then they showed up and couldn't complete the job, requiring a fourth full day of installation services. But I thought it would be worth it due to the great rate they contracted with me for. However, every single month since I contracted with AT&T, they have overbilled me. It started at $160.00 a month and has now crept up to $222.00 a month ($100.00 more than my contracted rate). I have had to call AT&T every single month and spend over a hour on the phone with their representatives to get the overbillings reduced (which they have done every month after my hour long phone calls, thereby evidencing that they know they are overbilling me).

I recently changed my unlimited grandfathered plan (after much hesitation) to save money. I spoke with 3 different reps and they all quoted me $175/mo. They all lied, do not listen to them when they try to get you to change your plan. My bill is now more than before I changed my plan and cannot believe they do business this way. I am canceling and will never return.

AT&T screwed me from getting 2 new phones with services over a day late bill for $70.38 on my u-verse. If I would have went with Verizon or sprint, no problems. I want to say thanks to AT&T for rewarding me for my customer loyalty, giving me so many signs that I'm an important customer. Also thanks for the many hours I have sat on hold waiting to getting the run around by your customer service reps, you have trained them well in showing the public they have no choice but to take it up the ass from corporate America when all we need is a little co-operation when your screwing us over.

I have been a loyal AT&T goPhone customer since June of 2012. I initially switched because after I moved my Verizon phone no longer picked up service and AT&T had covered where I moved to... Lately I have been making a note of when I make my payments because I have been noticing that I have been only been getting approx. 3 weeks of service each month and the plan I'm on is the unlimited plan which claims the service period is supposed to be 30 days. Not only have I been getting ripped off almost a week of service, but the day my service is supposed to be up I don't get notified until the day is just about done. This I find to be very unprofessional - it feels like nothing more than a slap in the face the way their services are being run. I pay for 30 days service it would be nice to actually receive the full 30 days.

11/23/2014: Attempted to enroll in autopay. Was not aware of dates AT&T debited my account. So, spoke to Customer Service and set up payment on the 5th or 7th (Do not remember). I paid November bill. Today, received e-mail with video bill stating autopay would occur on or after November 20, 2014. Called customer service; did not listen to my concern, only himself; spoke to supervisor, Victor ** then my call dropped! Heck if I’m going to go through all the ** calling back! Victor sure as ** should have called me right away! He never did. So, I'm writing corporate a letter of my experience. Attempted "live chat". That only took forever! I wrote I had 2 dropped calls in the past 2 days.

I was scammed into accepting the new "Next" plan. It was NOT clearly stated to me that I was paying $600+ for a new Samsung phone or I would have NEVER agreed to the "Next" plan. WHY would anybody when they can upgrade to a two-year contract and get a phone for $200 bucks instead!!!!!

I have to say that I was satisfied with Uverse. Compared to Charter's horrendous "service". The channel options are better and I never lost service, even during ice storms. However, I had to call AT&T every month to argue about the total of my bill. Not only was it always higher than normal, they were always adding on late fees when I was paying my bills on time. Then, I call to make my payment, and my bill is $350, when I only pay $104 a month. I was told I never paid my last bill (which I had and my bank statement showed) and that they shut off my service and I had to pay to get it turned back on. I'm sorry, are you serious?!

Went to upgrade 2 of my 4 phones on a family plan with AT&T. Before placing my order I got a warning that my monthly bill may change. I stopped the order at that time and called AT&T and spoke with a representative who informed me not to worry, my family plan would not change. I proceeded to order the 2 phones and now my bill is $55.00 more a month. Once I received my first bill I called and spent about 2 hours on the phone with AT&T getting transferred to 6 different representatives. Was told that the employee made a mistake and that they could not change me back to my old plan. Basically I was told by the manager that I can't believe anything that the representative tells me because they make mistakes!!! I have been with AT&T for 15 years and I am now going to leave them, not sure if any of the other phone companies are any better.

I had used AT&T Wireless Phone service for 2 years with some minor billing problems. After numerous hours on the phone with the idiots in their customer service dept, these were corrected after constant complaining for 5 months. Then $265 in charges showed up on my bill to places where I knew no one. After months of dealing with more AT&T imbeciles, I finally moved to another phone service provider. AT&T has the absolute worst customer service in the history of cellular phone service. I will never use ANY AT&T service ever again, period. After reading all these horrible experiences with AT&T, if you use them, you are a complete idiot and deserve getting screwed over by them.

Order was placed on September 30th, 2014 for an upgrade to my iPhone 5 by iPhone 6 with an online sales agent. Order was confirmed same day with a confirmation email. The confirmation indicated a delivery between 20 and 35 days. On the 35th day I was notified that order was canceled due to credit card being rejected. I immediately phoned and had the customer care agent tried the card again. It went through with no problem. The customer care agent indicated I would be placed at the top of the order list. I kept trying to get status update from my AT&T and the order stilled showed as canceled. I phoned customer care to ask that order status be corrected so I could know when the phone would be delivered. Each time I was told order was not canceled but they could not correct the status with my AT&T.

I signed up with ATT Uverse, was told I would receive a $50 credit card, but instead ATT debit my checking account for $166.02 after I cancelled 13 days after signing up. I want my money back!!!

My contract is for "unlimited" data which I pay extra for, but once I reach 5G, the service slows down so dramatically. It takes me multiple DAYS to download the same thing that only took a few minutes to download prior to hitting 5G. What a SCAM! AT&T SUCKS!!!!

I just received my on-line bill, and just as I suspected, it is still not right! Signed up for a Direct TV/Home Phone and Internet bundle six months ago. It has never been billed correctly. I am getting ready to sit on hold for 20 - 30 minutes, that is if I don't get disconnected, which has happened several times. This will be the 6th month that I have called at every billing cycle. I do get a credit and I always ask, "You aren't just crediting my acct. are you, you are fixing the problem?" "Oh yes, we are on top of it and will correct your problem." I have talked to many supervisors all claimed that this would be corrected. They all say, it is just a matter of applying the correct promo code. Last month same thing, customer service rep. took all of the info for the 6th time and said she was taking it right to her supervisor. In the mean time, I find it completely funny, no it is not funny anymore....that my bill keeps going up $3.00 - $4.00 a month during all of this. I'm so tired of getting ripped off! I have wasted so much time with this issue, probably hours. I have explained this so many times. Isn't there anyone who can help me! I am sick of it and AT&T!

When I changed my data usage from 10g to 15g I was told that my smart limit that I have requested originally to control data usage on ** and ** were no longer available and I was told that I can control data usage from each phone. I was under the impression that I was not going to be charged anymore for smart limit for these two lines, but I was surprised that I was being charged for it every month, and I was told they cannot take off the charges previously since I was told no longer to control data usage. I ask to speak to a supervisor and I did speak to someone named Matthew ** which refused to take off the prior charges since the change to the smart limit. I am very upset because originally when I asked for ways to control data usages on these 2 lines they recommended smart limit, then told me I am no longer able to use it to control data usages. This is a highway robbery to me from att wireless.

I contacted AT&T because my contract was going to expire in two weeks. I wanted them to cancel my service when the contract was up and I expressed that to the representative who assured me I would NOT get a cancellation fee. A month later, I got a bill for $100 because they said I canceled my contract early. When I contacted customer service they said that I had requested to cancel early - even though it made NO SENSE. I pleaded with the agent, then with her manager, and then with the manager's boss. She eventually agreed to reduce the fee by $50 and I accepted because I don't want anything to show up on my credit. Needless to say, I WILL NEVER GO BACK to AT&T. If you are in a contract with AT&T make sure to save all correspondences online and record ALL conversations. It will save you a lot of time and headache.

I bought a phone on a 2 year agreement in June 2014 paying 21.25 per month on my bill. Approximately 1 month later I had to exchange the phone because of some hardware issues. It wasn't a big deal but I did have to travel to another store, a service center, to exchange it. A month after that, another hardware issue arose, different problem but because of my hectic schedule I wasn't able to visit the service center and had to mail it in. ATT sent me a replacement phone and I packaged the phone I was to return exactly as described in the return instructions. A couple of weeks later I received the phone back stating the phone had a cracked screen and that voided the warranty. I did not send the phone in with a cracked screen so I called them up.

I used to be an AT&T wireless customer and would like to bring to your notice what really goes on with AT&T customer care. I know it's a long post, but I've mentioned all the details. I had a contract with AT&T through which I also bought a Samsung Galaxy S3. I cancelled this contract in March 2014 because the monthly bill was proving to be too high for me. I actually went into an AT&T store, spoke to a STORE REPRESENTATIVE and cancelled my contract. I asked him there and then what to do about my phone and if I would be able to use my phone with another network now and he said that my phone was now UNLOCKED and ready for use with another network. Hours later, I purchase an H2O wireless sim card and my phone was working fine with it until a week ago.

We have insurance through spouses retirement - AT&T & special enrollment because of his age & Medicare next year. We did everything right & AT&T made a "administrative error", cancelled our Kaiser Coverage & BACK DATED IT THE FIRST OF THE MONTH! I'm very ill & they cancelled our coverage. They said they are WORKING ON IT but have actually made more mistakes. I'm desperate!!!

I signed up and the rep said our bill would average about $89 - $100 with taxes. We have been charged several fees and the bill has not been lower than $250.00. I switched to save money and now I am losing money. NO one tries to help with this matter. I HATE AT&T.

I was getting emails from AT&T and so my mom and I went to the AT&T Store. I went in and I was talking with a male employee asking him what the emails were for. He told me that they were for new phones and service. I told him "oh ok I'm not ready to be switched over", that I don’t have my three lines with me and that I'm paying a previous bill and a new bill with T-Mobile. He had me then sign a blank screen for when I came back in the store and was ready to be switched over. He then went into the back and got 2 Samsung Galaxy S4 phones and started porting over my phone number and my mom’s number after I distinctly said that I was not ready to be switched over. He said "I know what you said but you just signed a 2 year contract with us." I told him "you said that I signed to have my information saved for when I came back in and had all 3 of my lines with me and was ready to be switched over to you guys."

When I opened an account with AT&T I wanted to open two separate lines, one for myself and one for my best friend. Before we completed the process, I specifically asked the rep would my friend's sub account affect my line if they're not able to pay their bill and the answer was no! They told me that the two lines have two separate account numbers and one will not affect the other! Several months later my friend lost his job and wasn't able to pay his bill and not only did they interrupt his service but they interrupted mine as well! My bill was paid and I couldn't use my phone, how fair is that? I called and talked to a few reps and they said that it was because both lines are linked by my social security number. It doesn't make sense to pay a bill and not be able to use your phone!

My girlfriend is on the next program w/ four lines. We are paying UNGODLY amounts of money for a phone bill and it just keeps getting worse. Hidden fees, taxes, and other expenses and when she or I call about it no one can tell us where all this money is going. On top of that she cannot drop the plan or her credit will be ruined and she will owe thousands of dollars. We are trying to move in together with two little girls and can’t because ALL our money is going to this damn cell phone bill. Help please!!!!

Att tried to sell us on a bundle internet phone service over a year ago. We agreed to let them add internet as a bundle. After learning that the speeds would be slower than time warner, we cancelled the installation of the service. They never came or installed the internet. The $47 internet charges appear on my bill every month. I have to call and cancel the charges every month and they assure me that next month the charge will not appear. I have called 8 times every time the same thing is told to me. I am so tired of paying for something I don't own. A class action suit should be brought against att regarding this as I am sure 10000 of customers are being charged as I am.

I have been a customer of AT&T for thirty years. I called to have my service transferred on 12/8/14. However, it was transferred 11/15/14 and as of today 11/19/14 has not been reinstated. A tech came to my home and indicated I would have to wait until Monday. When I called I informed the customer service rep to cancel my transfer scheduled for 12/8/14 and once I relocate I would call them again. Well, they cancelled my service at BOTH places. Now, they need to pull a credit report because I am a new customer. Well, I do not want you to pull my credit so what do I need to do. I have to pay $150.00 for an early termination fee if I do not allow a credit check. Why should I have to suffer for a mistake that was made on your end. I am going to Comcast and see if they will value me as a customer!!!

My mother passed away on July 2, 2014. By July 10, 2014, we had her house cleaned out, so we called AT&T to have service stopped. We were told it could not be stopped until the next day. All phones and televisions were removed from the house. On August 3, 2013, we received a billing from AT&T for July and August. We called them and they apologized for the mistake. They said we had a refund coming. We received another billing in August, 2014, with a warning of late payments. I sent them my mother's death certificate, my Power of Attorney and demanded they stop this harassment and send us our refund. September, 2014 we were turned over to collections with the bill is now over $200.00. Again, six phone calls in one day. I was transferred to a supervisor named Greg **, Employee # **. Mr. ** said there had been a terrible mistake.

I hate how big companies will promise to call back and never do. I fell for it again with AT&T. I have a serious problem and after several hours on the phone AT&T promised a supervisor would call back. Just stupid on my part. I guess my only solution is to terminate my service because they will never fix it.

Every time I open my bill from AT&T, there's a new charge on my bill and every time I call and complaint about, their always trying to get to sign up for AT&T Uverse. And if you try to cancel they tell you how it will cost and it is an crazy price.

This store address is 9940 Waterstone Blvd Cincinnati OH 45249. I try to return exchange 5s to Iphone 6 within 14 days of purchasing on 11-03-2014. I talked the first AT&T person named **. She does not appear happy to work there or know what she is doing other than make nonsense excuses. She become somewhat rude when being contradicted. She first said that I cannot do it because I got the phone in 2012 and out of 14 days. After I showed her proof when the phone purchased, she then claimed that she cannot help because the phone was ordered AT&T ONLINE not the local store. I contradicted her that both are AT&T, I should be able to exchange at the local store. She then said that I cannot do it because I already bought it and owned it (AT&T NEXT). I told her that was not what said on AT&T website.

Did not comply with our agreement to credit our wireless account for the overcharge bill of $456.63 for the month of July & $695.18 for the month of August 2014. Last August , 'Danny' of ATT billing, agreed to settle on $695.18. Original agreement was to credit our account in 4 monthly installment(s): AT&T only credited us $91.08 for the month of Sept. 2014 & $185.40 for the month of Oct. 2014. They refused to pay the outstanding balance of $418.70 as agreed upon on our discussions with their Billing Department 'Danny' & 'Antoinnette' last Aug. & October of 2014. On Nov. 15,2014 ,'Keith **' from ATT billing refused to credit our acct. for the remaining balance.

The absolute worst customer service experience I have ever had with any company in my entire life.I have had 5 samsung galaxy note 3 phones. The 5th one is already messed up with software issues. I was told that my only options were to cancel my contract, warranty replacement or the next program. I haven't had a working phone yet! So I can try a 6th phone, or pay more money for a new phone?

We have been customers with AT&T for several years and as of today we are cancelling our service with them! I've spent hours chatting and talking with their reps who fail to understand what I'm trying to explain to them. They actually hung up on me when I asked numerous times to speak with a supervisor. When I called back, they put me on hold for 14 minutes. Nothing has been resolved and I think it's sad that a company as large as AT&T has a crew of representatives, apparently from India, who can't understand, communicate, or respond with an answer that would clear my questions. Warning: don't ever expect to actually be put in contact with a supervisor!

AT&T claimed not to have received my return but changed stories to the box was empty then back to non-receipt. After hours on the phone with many "managers" who said I had to pay for the returned phone I called USPS, filed a Fraud report against AT&T and all carriers involved. USPS did give me the name of the business that assigns the carrier for transport from USPS to AT&T Returns Center. This company, Newgistics in my case, said my phone was delivered and to have AT&T call them.

I purchased unlimited data. Then told years later it will be throttled. Slow down. Force to buy GBites, for faster data. Purchased data. Still service so slow. Yet being charge. Told must buy new phone to have great data. I have iPhone 4. So now I must buy iPhone 5. Told by representative I'm tired of being charge for data that doesn't work.

I switched accounts a couple of months ago [I went from my own account to a shared one with my boyfriend]. I did this at an AT&T store. However, before I went in, I looked at my account and thought I saw a bill that was due [I didn't realize I was going to switch accounts before I went in; they convinced me at the store]. So then I asked the AT&T workers if I had anything due. They said that any fees from my previous account will be prorated and billed to me within this new account [which was under my boyfriend's name], and basically told me not to worry about it. My boyfriend has the autopay function set up, so whenever there's a bill, his bank automatically covers it and I just pay him back. So I didn't worry about it, like they said...

We have AT&T U-verse, phones, internet. My debit card recently expired, received letters from AT&T to call or update online. Placed call to customer service, provided new information for auto pay. Asked that this be added for both accounts, was assured it would be! My account was not debited for phones $221.00, so now I am being debited double for all $441.00 and $151.00 @ this is crazy! No one follows thru with what they say! Must be a prerequisite for employment! Will be looking for new provider!

Can't use my services cause it don't work yet I'm paying for the service. Can someone be of some assistance. I have called and complain but nothing has changed and they don't want to credit me.

I upgraded the whole family to the iPhone 6. They had a buy back program for each phone ($200 per phone). We sent the 3 phones back in the provided boxes with pre-addressed labels provided to us from AT&T. Sadly the post office took them from me and I didn't get a receipt (2 packages total). One month later they have no record of either package and don't seem too interested in looking. That's $600 they owe me. My bill is also much more than I was told. I asked for the name of the woman customer service rep. and she told me it was Samantha ** !!! It's like a black hole. I am buying out of this program and switching providers. Anybody else had problems with buy back?

After 1 month and a 1/2 of waiting for my iPhone, and being told every day to keep waiting, At&t cancelled my order, and said I will have to start over. I ordered iPhone 6 plus on the next plan on Sept. 29th, and was charged $60ish for taxes, etc. I was told I was good to go, and to just wait. I have checked the order status link on the website EVERY day, and was given the expected date of Nov 6 - 17. All this week, same story, and the rep told me everything was fine and to keep waiting. Then last night it changed to this: "Your order has been cancelled."

I purposely meant to select zero stars because the issue and obstacles in the way of reaching a satisfactory resolution does not warrant even one star but this system requires at least one star. AT&T knows there is a reception issue where I have resided for 15+ years and the reception has gotten worse recently. I called my local AT&T store to inquire about an upgrade for my phone and while I had a representative on the line I also asked if AT&T was working on better reception for my area. The last time I upgraded I asked the same question. I told them if I can expect no improvement I would have to explore my options with other providers. The rep then told me if I called technical support they might be able to give me a plug-in component that might help.

I left Verizon to go to at&t so I could upgrade to the galaxy note 4. The representative told me after six months I would be eligible for their next program and upgrade to that phone in November. Customer service said it was true but it didn't happen yet. When I call them now they said that it was not true and now I have to wait 2 years for an upgrade. If that was how it was going to be, why lie about it and tell me that I should wait till October when the phone came out. It has now been 7 months and I am still fighting with at&t and no progress. I'm about to cancel the service.

I have unwillingly been an AT&T customer for 15 years now. Year after year being forced into signing or renewing a contract due to the inability of their phones to remain functioning for any period of time. I pay a ridiculous monthly amt compared to other services. They constantly tell me I go over my data usage, even when I rarely use my phone, & then add additional fees to my bill. The last 4 phones I have received have broken within 2 months for no apparent reason. Each time becoming more and more difficult to replace. No employee has ever been helpful. When I go to the store, nothing can ever be done and I am given a phone # to call.

I ordered for an iPhone 6 Plus on September 12th, 2014 which was the first day of the pre-orders. AT&T has a batch processing system of cards. My card did not go through in that system, for reasons I do not know and I did not even receive any notification about that. And then after a week later when I called up to see what happened to my order as I did not receive any confirmation till that time, they told me that my card did not go through. They took my card details again and went through the same batch processing again and did not go through again. I called them again a week later and then I hear the same thing again. Now I was really mad at them. Then the customer service representative told me that she will process it then in a separate method where it does not go through the batch processing of cards.

July 3rd of 2013, I signed up with AT&T because at the time the Samsung Galaxy S3 was free for new customers. I was told my first bill would be a little higher than normal because of activation fees and what not which I understood. The first bill came and it was the amount I was told it would be and I paid it. Not long after I get another bill for $107. Bewildered, I called them and they said it was because I signed up at the end of a billing cycle which I was NOT told about. To make a long story short they billed me a whole month's worth of service for TWO DAYS. You read correctly - A WHOLE MONTH'S BILL FOR TWO DAYS. If I had been told the truth up front, I NEVER would have signed a contract with them. I then told them they could go ** themselves and I wasn't going to pay another dime. They now have my account in collections and yeah my credit score took a hit, but to hell with them. They'll NEVER get a dime from me. I unlocked my free S3 and am now using it with another provider so AT&T can SUCK IT!!

When I decided to Contact AT&T about cell service, I made it clear up front that I had serious health issues & could not be without a phone. That I was on disability also so couldn't pay big amounts at once. They Guaranteed me there was no reason I would be without a phone. Even after they told me about first month's service with activation fees. I told him once again I could not pay that much at once. He then proceeded to tell me they could split that amount in 2 payments. I paid 200$ when the bill was due & the lady tells me to call back on the 12th to see if payment arrangements could be made for the rest. (213$) Well now that it has come down to it they are telling me they can't split anything up. That if I don't pay the remaining amount asap I'm looking at my service being interrupted! So after all the guarantees I'm looking at being without a phone. So if I need to call someone because of being seriously ill do to my health issues I'm out of luck, and take the chance of death! I'm not asking for free service or for a pity party. Just for a little time to pay my remaining balance. Obviously I'm going to pay it because I HAVE to have a phone!!!

After about 10 hours on the phone, nothing was resolved with the DSL service, reps were rude, reps gave me misinformation. I still can't use my laptop online or as fast as I can because of pop ups. I paid for the DSL service, but can't use it for anything, except for my phones and under product liability. I'm not asking for anything that shouldn't be covered.

AT&T representatives are unprofessional. They keep you on hold for long periods then they keep trying to shove the AT&T next program down your throat. Because I refused the representative refused to allow me an early upgrade until November 27 or December 1 even though I have paid for service on a deactivated phone for a year December 1. GOOD RIDDANCE.

I use the web on the phone. It is very slow and I can't log in to websites. I switched from Sprint because it was bad and I heard you were better in my area. Turns out you are no better just more expensive. I’m going to check out Verizon tomorrow and if they offer better service I'm dropping your service.

We have been lied to by At&t, many tape conversations, and confirmation numbers, different people each time, no one will listen to me and my needs. They do not explain why we are so overtaxed. They will laugh and party in the background on our tape, many times. We cannot get our problem rectified. This has been going on 3 years. I am on Social Security Disability, ask for a regular phone, landline local calls only service, no features, and to be raised internet speed. And my rate goes higher every time I try to talk with a customer agent. We will each time set a set rate and each bill is higher, and we pay hidden taxes in Tennessee, they will not explain surcharges and other fees? Government fees and taxes which is about 13-14 dollar each month, it keep changing. I told them we was also taping, but all I got was the run around.

I switched from Time Warner to AT&T. Since day 1 it has been nothing but hassle. From getting someone out here to hook up service to getting my billing right. I should have just stayed with Time Warner. I have had to call them EVERY month regarding my bill because it is wrong. I have wasted so much time. I am now FORCED to pay for charges that were not part of the package I signed up for. $14 a month more. I only have internet and TV with them and my daughter needs a new phone. Because of this, I won't even consider AT&T as an option. I will stick with Verizon. I will NOT stay with them after my year is up.

My plan with Sprint is ending soon and decided to look at AT&T and the representative lied every chance he could when I had done the research of what’s cheaper. He tried to convince me to get the most expensive plan (Next program) where you pay full price for the phones in monthly payments when you can get a 2 year contract and a phone half the cost. He shows me graphs of different plans then I caught him in his lie and decides to lie even after right after I caught him. I'm being lied to even before being with AT&T, imagine later? AT&T definition of (free tablet) is you pay 10/month for two years. People should know and I don't want people to eat up the lies and get played by paying more.

Waited until my contract was over to get rid of AT&T - since I was getting such poor service and many dropped calls, only to find out that the contract date doesn't coincide with the account payment date! Supposedly a "well known fact" according to the chat agent. So now I have to pay for an entire month's worth of "service" when I only used 10 days!

Back in March of 2014, I sign up with the plan to purchase phones and have the price rolled into the contract price, the mobile shared value plan 10gb. At time, we obtained 2 iPhones, 1 Samsung 3, and my phone - the Nokia 1520 Windows phone. I want to say up front, I have been a customer of AT&T or one the companies they bought out since 1995 (BellSouth Mobility, Cingular), with the same phone number. This will be my last time with them. My Windows phone crashed this weekend and I couldn't even get the any of the touchscreen back buttons to work to reset it. I took the phone to the store in Dawsonville and was told there was nothing they could do. Even worse, I still owe AT&T over 400.00 on a phone that doesn't work.

Back ordered iPhone 6 plus - AT&T is a joke. Not sure how this phone can still (a month) be on back order and retail outlets have them??!

For months, AT&T try make me switch to U-verse. I finally decided to go with it. But after that, that's where all my problems began. They keep sending different bills and shutting off my internet. I call them and they supposedly fix the problem. But weeks later, I go to the same problems. I'm going crazy and about to have a heart attack with them. Biggest mistake I made.

I sign for family 4 line for 160 + tax. They told me by phone and by email total 160$. After 8 months I realize that I owe 1000 $ more. I call AT&T, rep told me that my family 4 line is 260$. I replay mistake, please listen to the contract record tape - she say, "I cannot." I say, "Give me your email. I will send you my acceptance for 160." She say, "I cannot give you any email." I say how much to cancel this, she say 1000 plus 1000 late fee. I'm wondering why they recording and email me 160 then they don't want to listen or read my actual contract. She say, "Sorry my computer show 260 pay or collection." I switch to Verizon. I'm going to take AT&T to court and I have all the email and the record contract. If you have the same issue like me please call me or text and together we can take a class action AT&T.

“Dear Mr. de la Vega: I have been an ATT mobile customer since the inception of the iPhone. My problems go back at least five years when I began to document them and longer as I seem to recall. In the beginning, I was held hostage by the fact that ATT and Apple had an exclusive agreement and it was the only game in town. So I was patient thinking the technology would improve in time. But since the advent of Verizon being authorized to connect with Apple, it has become painfully apparent that ATT service is mediocre at best. I have continued as a customer simply because I was gullible enough to believe ATT commercials and press releases. Until Verizon came along, I had nothing to compare to. That has changed dramatically since November 2013 as the following will explain.

My payment is due on 16th of every month, I pay it on the 16th of every month but now my payment is due on the 10th of every month. The bill is still the same, but I paid for 30 days not 24 days. They tell me that I'm still being billed for 30 days.

I just had a bait and switch problem with AT&T Uverse Internet Service. I called to get internet service after I found an ad for 45mbps service for $29.95 per month online at **. I called the number in the ad and the rep not only said they could do it but she said she could do it for me for $19.95 a month for 45 mbps internet service only. I asked if she was sure it was the 45 mbps speed, she said yes. I agreed to it and they came out to install it yesterday and the installer said that the order included 2 TVs. I told him I already had TV with someone else so he only installed the internet but told me to call because there must be something wrong. I called today and of course they are saying they are now going to charge me $71 per month for what they quoted me $19.95.

After 2 years of dropped calls and terrible coverage, I have finally switched from AT&T. The reasons, however, had to do with bogus charges (that were reversed) for international service which was continued after I requested termination. The charges resulted in an additional $200 on my bill. In addition, a "contract cancellation" fee when my contract actually ended one day after Verizon ported my number. That fee, after which the AT&T rep told me I "should get a lawyer," and that "I should take it up with Verizon," has not been reversed. The term "customer service" is a misnomer for anything but! If I wasn't stuck with an AT&T iPad, I would never do business with this company again. Rest assured, when I get a new device, I won't!

The new AT&T Next plan is a complete rip-off. Paying an extra 24.99/month for 2 years for the same phone you could purchase previously for $199 is crazy. Even though I have been a customer for 5 years and have paid AT&T more than $12,000 over that period they are unwilling to allow for a decelerated upgrade (upgrade is available in January 2015) so we are talking 53 days. They are trying to force me on to the Next plan which is complete rip off. I will leave ASAP.

AT&T has become my worst nightmare. At the end of August 2014, I ordered DirectTV and DSL internet through AT&T. I had an existing cellular service (the "Family Plan") which included three lines. I paid my bill August bill on September 2, 2014. That bill was $202. I then dropped the two additional lines on my family plan leaving me with one line. On October 27, I went back to the AT&T website I used the prior month to pay my bill to find that my bill was $1067 and was past due. Yes, $1067. I have been on the phone with these idiots for a total of 9 hours on and off for the past 5 days. I have pages upon pages of "live chat" printouts. There is not one single human being there that has a clue about anything. I have been bounced from one department or "specialist" as they like to call themselves but to no avail - no one has a clue. I have been told that I cannot get out of my service with them due to a contract and I will be liable for an "early termination" fee. I would happily join any class action out there to put an end to this company. Someone please let me join.

I went to AT&T to sign up for internet. After paying all the first initial charges they say 2 weeks before we get connected. Well 2 weeks goes by I had to go back to store, they never created an account. They tried to recharge us but I had all my paperwork. Waited another 2 weeks for services. Then got charged overages so called, had them correct their mistakes, in the process they offered me a phone line. I repeatedly told him, “No I had three phones.” He told me the phone was free with this package, turns out it wasn't so I called back. Again they were only suppose to disconnect the phone but they didn't so I told them, “don't bother reconnecting me.” Now I've been fighting since Aug 5 when they disconnected about a connection fee that never happened. I talked to a few supervisors, they telling me they resolved the problem. Now I get a letter in the mail from a bill collection agency saying to pay this bill that I do not owe - beyond frustrated. This is a living nightmare that will not go away - biggest mistake in my life.

I canceled my AT&T U-verse service by phone in St. Louis effective Sept 24, 2014. At the time we did not have a balance due because they bill in advance, and our last payment was late August. At AT&T's direction we shipped the equipment back to them via UPS. This was done on September 24. Then in Early October we received a bill for $317. We phoned AT&T and the rep agreed it was an error. Said, "Do not pay the bill and we will send a final statement in a couple weeks." That did not happen. Instead we received a new bill for $480. This prompted a third call wherein the rep said that a manager would call us back that day. That did not happen. We originated a fourth call from the local AT&T store in Gresham, OR where we now live. The result of that call was again acknowledgment of the billing error and a promise to correct it, and properly close the account. They also promised a confirming email. Neither has happened. At this point I think AT&T's actions border on criminal. I expect their next fraudulent activity will be to report us to a collection agency and/or a credit bureau. That of course would mandate litigation, which is in nobody's interest.

I purchased an Alcatel go phone from the AT&T store in the Staten Island Mall. I very specifically asked if the phone could be unlocked because I would be taking overseas for an extended period. It was confirmed that the phone could be unlocked overseas. Once overseas I discovered the salesman conveniently forgot to mention that I would have to wait six months to unlock the phone, that if I did not top up the phone AT&T would cancel the SIM and the phone would never be able to be unlocked, that the number he gave me for international numbers doesn't work for Go Phone and I have to be patched through with great difficulty to another operator. I called AT&T after three months and they said I could not unlock it for another 3 months. That operator also failed to warn me about the cancellation. Six months later I have a useless phone.

Since the beginning (1999 for me) AT&T has offered high quality cellular phones as well as high quality pre-certified like-new phones for FREE (the real free, not the free now pay tomorrow crap) with a two year contract. Over the years I have had many upgrades with AT&T and always with a free phone and another two year contract. Especially since I've been adding my kids. We are up to four lines now. Imagine my horror when I discover that after 15 years of my total "always paid my bills on time" loyalty that I have to "rent to own" my refurbished phones (they call it free). I actually pay the entire cost of the phone, $552 spread out over the next two years. Or I can buy it for $150 BUT I lose my so called $25 a month discount, which at the end of the 2 year "next" program I would have paid a total of $750 for a $552 phone. Half the time the phone that I want is conveniently "out of stock" when the deals run better.

AT&T has provided me the worst service. Ever since being with the company for no more than two months, they allowed for someone to make changes to my account without my authorization which took my 4 hours to get it corrected. I was told that it was nothing that could be done until I went to an AT&T store and the manager at Easton Rd AT&T helped resolve it. Now I got a bill for 525 and when I call and complain, they tell me they cannot adjust almost 70 dollars and surcharges which I should not have gotten if AT&T retention department would not have allowed changes to my account in the first place. Beware, do not use AT&T as a phone carrier. They will let anyone make changes to your account which will cause you to have hundred of dollars in fees and charges.

I called AT&T Wireless to ask if I could switch my account to prepaid but keep my current phone number. They said yes, but I would need a new SIM card and to go to a physical branch. So I did, and there, they told me (1) that I do not need a new SIM card and that (2) they could not help me at the branch, and that I had to call customer service over the phone. Despite my explaining what they had told me over the phone, they insisted that no, I needed to do this over the phone, not at the store.

I saw a commercial on TV when watching a football game. The say AT&T would give you 30G of data for $160.00 dollars. Please tell consumers to be aware that they also charge you $15.00 dollars per line. I have 4 lines, that's additional $45.00 on my bill.

it's late and I hate conflict, confrontation, but I hate dishonesty and ripoffs more... Every time I search my bill, Something else has been added! Please HELP STOP AT&T from ripping me off and other customers!

They told me my plan would not go up only for the upgrade fee and now it went up over 100.00. So I am not into a contract with other phones and they are wanting to cancel the phones I have been with att for over 20 years.. What is the deal with this company, they lost sight in all and the manager are useless.

I had a problem with two customer reps regarding a billing issue. I felt that they did not understand the problem. Therefore, I asked to speak with a supervisor. I was told that a supervisor would call me. I never heard from them, so I sent an email to the executive office regarding two issues: the billing mess-up and the fact that I had not been contacted by a supervisor as I had requested and had been assured would take place.

I bought a new iPhone6 2 days ago and since the switch of the SIM card and new phone activation I am unable to receive or place calls. I went to AT&T store and was told that it was a bug but should not last. I called from a friend phone AT&T technical support and was told it would be fixed. The issue persist. I work with my phone and have no lane line in my house and live alone. No one is able to tell me when the issue will be solved and if I will be compensated for the inconveniences. I was told it was only Florida users who were affected but is this true?

AT&T canceled my account due to nonpayment. I informed them that I was unemployed, and I could still make small payment to them. They didn't want to hear it. My services were interrupted, when I was able to call them to make arrangements they said that I owed them $1,100. They deducted $149.00, but then they added it back on cause I still wasn't paying them. How could I when I was unemployed. Then the Rep said, "Well can you borrow money from a friend of family member?" Really? I knew I owed at least $350.00, not no $1,100! I've never had a phone bill that high. Can they still ask for money when they close your account? Now my phone is off, and I have to find a new carrier.

On September 19th 2014, I upgraded one of the lines on my account to the new IPhone 6. I had heard of the new next plan and after reviewing it, thought it ridiculous to make payments on a phone. So I opted to sign a new 2 year agreement and pay the subsidized price. I specifically explained to the Apple employee that I wanted no changes done to my bill, that I wanted to ensure that I continued to pay the same amount monthly. He replied that no changes were being done to the account and that with the exception of the upgrade fee of $40.00 that I would not have any other charges on my bill and that it would remain the same amount.

I use AT&T for 2 years for my wireless for 2 years. When my contract expired yesterday, I was planned to jump to T-Mobile. When I talked their customer service to make sure everything is OK, one of their customer service guy told me that I would get $200 credit toward my wireless bill if I add a new line and stay with AT&T. Therefore, I decided to stay with AT&T because of that. When I called AT&T today to add a new line, I was told that there was no such thing about $200 credit. They deny that AT&T even have record that I talked one of their customer service yesterday. They are not going to honor that because that AT&T guy made no note about what he said yesterday. I think AT&T is dishonest, not just one of AT&T guys doing that. I think AT&T does not keep record of this kind of practice intentionally in case to get sued again.

I bought a MotoX2 Oct. 5th. I had been having infrequent problems with phone which I chalked up to poor AT&T service. Problems were: phone calls dropped, mic or receiver ceasing to work during calls, phone turning itself off & restarting without being touched & phone being unable to actually shut off. Problems became worse Oct. 31st with restarting of the phone occurring multiple times in a row.

Not only do I have an account with AT&T but my parents do as well and our service has gotten really bad within the last couple months and when we try to call customer service they never have an answer as to why. Tired of hearing that the problem's with their towers and you're on hold for a long time. I switched to AT&T from T-Mobile due to the great service my parents were getting but now I wonder if I did the wrong thing.

AT&T just changed my billing cycle from first week of the month to the last week of the month. I was billed $300 Oct. 5 and then again Oct. 27. They will now receive 13 payments this year, even though I set up a billing cycle to come out at the first of the month years ago. How can they justify that? I want to dump AT&T right now and not sure where to go with 4 cell lines, tv, and internet. Any recommendations?

Both at AT&T store and over the phone, they told me that I could bring my bill down. I cancelled my 30 unlimited media plan for iphone because they slow it down after 5gb. I was told that for both lines, I could bring my bill down to below 150 and it has not been the case. And ever since we upgraded to the iphone 6, forget it, more fees, and more charges. And they say now its 40 per line on the family share plan of 10 gb a month. I'm so mad. They didn't tell me that!

From the initial date of signing up for their Uverse service I have had issues with billing. Every couple of months the charges go up even though they promise to keep the same price for 12 months. I have to call, do a live chat, receive promises and statements that are not true. Today I was told if I downgrade the core package I have to pay more. What kind of logic is this? Pay more for less service? Even a manager couldn't help on live chat, suggested I call the customer service.

In May 2014 my boyfriend and I went to a retail AT&T store to buy a new iPhone. The rep explained the installment option. A portion of the cost of the phone is added to your bill every month so we would not have to pay the entire amount upfront. She then told us, "We are running a promotion right now. You can choose between a home security item (I cannot remember exactly what this item was) or a Wireless Home Phone Base" that would allow us to use our cell minutes with a home phone. We declined both options. She replied, "They're free, it would be silly not to take one." I briefly considered the phone base but I knew we would never use it (we do not own a home phone) so we again said no. She continued to push and suggested we take it, as it's free and we could give it to someone else if we decided not to use it. I did not see the point in accepting an item I would never use, but she continued to pressure us so we told her the base would be fine.

AT&T is really bad company. I upgrade my phone and was charged with 40 upgrade fee. I called them and asked if they could waive that charge and they said yes, but when I receive my bill they not only charged the 40 upgrade fee they also change my plan and charged another 40 dollars, total was 80 more. Immediately called them and asked why they did charged me and the lady or man, because in the chat (Kristian **), told me to tell her (him) "WHY YOU HAS TO WAIVE THE UPGRADE FEE". That is really mean and pissed me off, I told her (him) “Because I'm a good customer who pays the bill on time every month”. Of course they did not remove the charge and I have to pay. They are such liars, I do not recommend AT&T.

My daughter and I share a 2GB plan. I only use my phone to check my email and Facebook from time to time. My daughter lives on campus and is always connected to wi-fi, but she shows overage charges as well. According to the service rep, her phone switches back to cellular data when the screen locks. I've never in my life heard of such. Every single month, I'm on the phone with AT&T trying to find the source of the problem. Today, I stayed on hold for 20 minutes waiting on a representative to answer my call and then waited 35 more minutes while the rep "researched" my account to return each time with no answer. Then, she lied like she was going to transfer me to a manager and that she would stay on the phone to prevent me from having to go all the way back through this book of explanations all over again for the third time in a week's time.

I have been struggling to close my account without early termination fee because for 7 weeks now, they have not been able to provide service.

Complaints take hours to get solved. If solution, problem still remains. Phone unlocking, after 2 years, they will use all excuses to not do it. Most of the people are untrained so need to keep you on hold.

I am overwhelmed with a problem that I have with AT&T. I had a problem with my Samsung Galaxy s4 cell phone - color blue. I reached out to the warranty department upon which a Phone was sent to me. I followed the protocol and returned the defective device to AT&T without thinking of any preempt obstacles. I received a text message stating the phone was scanned and Is in transit to the warranty department. I thought nothing of it. To my dismay three months after I am checking my account and saw a bill of $1672. Upon perusal of the bill I was charged twice for defective device not returned twice at a cost of $1078.

If you purchase a phone from AT&T as an upgrade, they kick you off your current plan and charge you $25 more per month. Under the guise of paying $199 for a new phone, they actually are charging you the $199 plus $25 per month for 24 months. The total for your new phone... $799! Outrageous.

My husband and I experienced the extremely dishonest and terrible services regarding AT&T mobile contract at Targets mobile department. The Target store is located at 1871 N Main St. Walnut Creek, CA 94596-4106 (**) and the lousy representative's name is **. My husband and I have been AT&T customers for over 8 years and previously we had the mobile share plan (2G, unlimited talk and texts for 4 lines) for $136 per month. Due to a recent promotion at Targets mobile department, we went to check if now is a good time to upgrade to iPhones. On August 14, 2014, we went to Target of Walnut Creek and asked ** if there are any changes or hidden charges after the upgrade. ** confirmed multiple times, that neither the contract nor the fees will change. During the process, we did not receive any document regarding contract or price change; therefore, we were convinced that all remain the same. The only piece of paper she provided was a bill of our upfront cost.

I paid 300.00 on the 24th of October which was more than my bill in order to make Nov bill not so steep cause of holidays. Well on the 27th without my permission ATT takes out 230.00 again which makes my account in the negative. This bill isn't even due until Nov 12!!!! I called and the guy was really nice and he gave me the credit back plus my overdraft charges which is a blessing but my bank can take up to 10 days to give it back to me! How can they take money out without my consent? I asked the guy to make sure there were no automatic bill pays and there are not. He says he doesn't know why that happened. But it has happened to me before but it didn't make me in the negative with my bank! This should be illegal.

I have had to contact AT&T twice. Am now onto the third phone number because they can't seem to get the number unlisted like I requested and am paying for. Now also been on hold forever to fix this. I am not even sure this time will be it. I intend to cancel their service if not fixed this time. Unacceptable when you are paying for something and not getting it. Bad enough once, but three different phone numbers in less than a month of having their service is pretty pathetic! I was ripped last night when answering yet another 800 number, to have a recording tell me that Halloween was their favorite holiday because the costumes make them. Well, let's just say if a child had answered I would have been even more livid! Sick!

I have had nothing but trouble with AT&T. I have had it since Sept 2013. My bill has never been the same, when I call, there is always an excuse. They proceed to tell me they gave a credit for this or that but then charge me double the next month. Then the same thing starts all over again. I have not been able to connect to my internet since changing to AT&T and they tell me it is on my end. I have had my computer looked at several times and all say the same thing. The tech looked at it and was even puzzled. I DO NOT recommend them to anyone unless you want crappy service and no internet. Very unsatisfied!!!!

I had unlimited Internet with AT&T and it wasn't unlimited. Paid extra additional $31 Internet and it wasn't unlimited. It was slowing down my data! I called him about more issues. They told me I have to slow down My Data usage. They suggested some things I need to turn off on my phone. I told him "Why do I have to turn it off if it is unlimited?"

Went to AT&T for a no-contract phone, told this is a no contract phone. Use for 6/m and tried to close my phone, and go to a different phone co. I am told I am sign up on a 2/yr contract. I said no I'm not. I told the salesperson over 10 different times I don't need a contract phone and to put me on a NO CONTRACT PHONE. Talked to the store manager, he said I now will have to pay a 255.00$ pen. to get out of it. Be very careful, the salesperson in front of you is going to screw you if he can. I will never deal with them. NEVER NEVER NEVER. THANKS SALESPERSON TED FROM STRONGSVILLE LOCATION.

Walked to AT&T store looking to get a bundle on wifi internet, phone, unlimited data.. Spoke to one of the sales person.... explain to him exactly what I needed. He showed me a wifi modem... told me that I can take it anywhere. I can use it to use my phone. Can connect up to 8 devices. Can use my own phone. Does not need to change phone number. Monthly charge is $56+ a month plus the modem cost more than $150+. Took the modem home and the phone calls did not work..... tried everything. It was late and decided I will go back to the store the next day. Went to the store and spoke to the same salesman. I told him that I could not use the phone and if I do while he was looking at his computer and did not want to look up at me, said that "it will cost me more than a $100+ a month." By this time I was getting very upset... I did not want to argue with so I just told him I am returning everything back. He shrugged and told me that he will charged me $32.00 for the restock. I was horrified by this but I still did not argue. I had a sick feeling inside my stomach that this company are blatantly ripping people off.

Signed up for new service to the Internet. Was told that it was setup. All I have to do is connect and follow the package Instructions. Instructions are easy to follow, no big deal. No connection. I call and talk to 3 different support staff members that read from an outline and they all tell me that it was connected on such and such date. I say I'm sorry but it is not. I do this for a living and I'm telling you it's not. Come to find out today after I have been up half the night with these people, It WAS NOT connected. They had to call a lineman to trace the line all the way back to base station. Technicians I have to problem with, the sales and so called support staff....haha, a joke.

Since I have been a customer of AT&T for many years and consider myself a loyal customer (mainly because they make it impossible and hugely expensive to go elsewhere), time and time again any decision of "early upgrades," billing discrepancies toward my favor, etc., etc. Have NEVER been granted, and always just a cut and dry answer of, "No." In February, 2014, I unfortunately dropped my iPhone 4S, walked in to an AT&T store (intending on replacing that with a 5S).

AT&T has not honored my unlimited data plan since I upgraded my phone last month. I call every two weeks like clockwork, and the order remains open, but unresolved. They even claimed to escalate it, but still nothing. It's been six weeks.

After losing my phone I was heading to the mall to buy a new iPhone which was on hold for me. (Which was lucky timing because there is a 5-6 week back log on them). I decided to call AT&T to see if I was eligible for any type of early upgrade. (My normal upgrade isn't until July 2015). When I finally got a rep on the phone (15 min hold time) she assured me that EVERY line (4 of them was eligible for an upgrade.... Weird but FANTASTIC). So my upgrade would be $399 for the phone plus a $40 activation fee. Note: I questioned what she was reading and told her the store had been telling me different. Nope... Absolutely eligible.

I recently traveled to China (I am still there) and received a message that my bill was very high due to data roaming. I contacted AT&T and told them that I never changed my data roaming settings and they were supposed to be off. The response was "It is your responsibility to make sure the data are off and it is nothing we can do about it". I am not sure how they can charge someone that does not intend to use this service. Live and learn. TERRIBLE SERVICE! I will never use AT&T again! I will switch to another carrier when I get back in US.

Att is just a Big bully. Att gave me the worst service for a year. So hard to get a live person on the line. I waited out my year contract. The next time I was forced to call in, I cancelled. They gave me a cancellation fee, said my contract automatically renewed! Who can I get to help? I would have never agreed to any contract extension.

If there was a less than 1 star, I seriously would give this to AT&T. I have been a longterm customer of AT&T back when they were Cellular One. Years ago I used to praise their customer service. They used to go out of their way to accommodate their customers. I don't know what happened to those days. Right now this company is run by a bunch of a$$holes with inconsiderate jerks as employees who wouldn't know what customer service was if you presented it to them on a platter.

I took AT&T wireless connection 2 years back and now 2 year contract is over. I am planning to go outside country for vacation and need iphone unlocking key. I put a request to provide the key. But still no response from AT&T. It reached the customer help desk couple of time and they were rude to me while asking about unlocking key. Worst customer experience ever.

AT&T is the worst company ever, lying and steal your money. There was a special that as 50.00 a month for internet and house phone service but they told me I would pay more than 50 on my first bill. Then next bill would 50 for 2 years but my next bill was 91.00 dollars. I was so angry that they've lied to me. I called customer services and told them to change it, the guy told me it was an error and would be fixed in 76.00 for taxes and it never happened. Now they telling me after my 91.00 dollars bill, it would be 81.00 for 8 months then 76.00 after. They are the worst company ever. I hate I'm cancelling service, that's probably a bad idea too, they also charge me for that too. SMH.

Disconnected up to 8 times daily. Slow to non-existent download/uploads. Numerous daily non connection problems. Calls to AT&T complaint times up to 73 minute wait times, and then auto disconnect result in a re call if you have the time. AT&T IS NOTHING MORE THAN COMCAST IN DISGUISE.