AT&T Wireless Reviews

I called customer service twice to add a line to my phone. The second time the lady said there was error in system. They asked for my info, gave me other promotions that prompted me to buy into their u-verse service, which was again a ** promotion. She promised me 200 channels and 12 mbps Internet speed but all they gave me was 6 mbps and u-family-140 BS channels that include no good channels, no news, no sports, no tbs-tnt, etc. All garbage. Anyways, back to wireless. I want to add a line using my own phone for my cousin. They promised to ship the sim card overnight in the 2nd conversation. Promised "I will get an em-email about it soon," never happened. It was only after my going to an actual store and having it done in-person the line was added. It seems like customer service is just a sham. They don't do anything...

I purchased the bundle 5/28/2014. The next day I was charged for services. I called and was told services are billed in advance. The next month I was billed, and the payment was due the 21st. I called. How am I being billed before 30 days of service. Same response, billed in advance. 12/2014 the bill was due on the 18th for services ending 12/28. Yesterday, I received a bill due 1/18 for services from 12/28 to 1/27. In my opinion, this is corruption and greed. This is why so many businesses fail and cannot recover. The contract is for a year, and I am anxious about finding another provider for my TV internet and landline. The visa cards were not worth it. I tell my friends---run.

AT&T reps' incompetence and stall tactics force consumers to stay under contract even after contracts expire. The short story: Our contracts expired (fully satisfied all terms, conditions and acct in good standing). We were told our phones would be unlocked. We bought a different service carrier and were waiting for our phones to be unlocked as promised. 16 days later, I still have 3 phones LOCKED by AT&T, paying for AT&T service (As the AT&T reps said that if I disconnect prior to phones unlocking, they will not be able to unlock them permanently). AFTER my contract expired and I have 2 phones that have been completely paid for in full, LOCKED and unusable UNLESS we continue to pay for the service with AT&T.

I tried to make a payment to them with the credit card. I always do and they wouldn't process it. They said they picked me randomly to verify it's me. WTFFFF. It wasn't random. I tried 3 times over 2 days, and I just paid my wife's - no problem. They are **. Do not do business with them.

I would never recommend AT&T to anyone. The service was not great in my area but I stayed with them. After having constant problems with my iphone 5 which dies in 2 hours, I called I ask if I can get early upgrade but was denied. In the end before my contract was over I moved my phone in to Verizon and then called them to cancel the account. I was told no problem. But later I received $100 bill for early termination 4 DAYS!!!! I called back and spoke to supervisor and told that I was told that I don't owe any money to AT&T but she said I cancel account 4 days earlier of my 2 years contract. After a long debate of unappropriated charge, Got nothing just rude answer, it was my problem and pay $100.

I have been a customer for more than two years. I have struggled with paying my monthly bill due to economic hardships and lagging job market. I requested AT&t to lower my bill to something affordable. Instead AT&t failed to provide me with customer related information so that I could make the best financial decision for my household. All of my calls to customer service resulted in poor information and additional fees, some requiring up to $5. AT&t failed to make me aware of my lapsed contract and continued to charge me restoral and reconnection fees in the amounts of up to $250 a month. I am currently awaiting some feedback from AT&t executives in response to my contract issue.

After being a solid and faithful customer for 14 years, I stopped my phone/internet service online, at same time that I went online to submit my address change. I had to change service providers because the location where I moved to did not allow AT&T in the area. Yet AT&T continued to charge me for November and December, which was automatically drafted from my account. When I called on Jan. 1st to complain, I was told that there had been no notation of a 'stop service,' which he did, and that I would have to call another number to discuss credits and billing for the overcharge. Being a holiday, I had to wait to call the billing dpt. number, and then was told that no refund could issued. I was told that it's better to call in and talk to a live person to change services. Why is it that you can do everything else online, like pay, set up an account, change addresses, yet, not cancel a service? After spending an over an hour on the phone, and after talking to the five different persons, they agreed to refund one month back. Thanks to Makayla for that.

As of January 2, 2015 I am no longer under their 2 year contract. January 3, 2015, I attempted to get my phone unlocked by submitting a request for unlock number, one was granted and I was sent an email granting the unlock with directions. I waited the following day to do the unlock since I was switching my parents phones from Verizon as well to TMobile. I went though the backup and restore and after restarting my phone it would be unlocked, and went to the TMobile store to have my number as well as my parents numbers (from Verizon), I was told that my phone was not unlocked and to contact AT&T.

Told they would match Time Warner - AT&T backed out next day. Given confirmation number and quote and told to call the next day to talk to service rep. Next day they would not honor and said that they had no record. Refused email from me to explain.

I joined AT&T U-Verse internet in 2012 and after one year my bill doubled. I called to see what was the problem and they told me that my contract was up and my promotion was gone. They offered me a new promotion, however I had to pay the pricey bill for the month in question. I did. Another year goes by and I call to make sure I have my account given the newest promotion again. The rep says there is a faster internet speed now too, so I said go ahead and upgrade me and put me on a new promotion. The rep explained that he had done so and even replaced my router for me since mine was having connection issues.

When I first signed up for the internet I was told it was 50 MB/sec. The problem starts when they did not input the address properly and I had to call them in order to have it updated. After about 15 minutes on hold to simply update the address I found out that it was only going to be 12 MB/sec. So I decided to cancel the service. After a "brief" 45 minute hold I was finally able to cancel the service. It was miserable and I already regret the decision to attempt to get ATT.

I went to the Fayetteville Arkansas store in Fiesta Square to upgrade my phone. I was told that I HAD to switch plans or I HAD to pay the total for a new phone up front. When I stated that I would cancel my family’s service they said “ok sorry!” I left there and went to the Best Buy store in the NW Arkansas Mall and was informed that a bunch of people had been told the same thing and that it was a lie and the reps got commission for signing people up for it. Today I called the Fiesta Square store to ask a ? and was hung up on 4 times. The first 2 times all I was able to say was “Hi I have a quick ?” and they would hang up. The last 3 times they answered it was by the same female. I tried to inform her that they were hanging up on ppl but she hung up again. This will be our last 2 years with this sorry company!!!

Called the last week of September 2014 to ask questions about upgrading my daughter's Iphone 4 which barely worked and was no longer able to do iPhone updates etc. I had a total of 3 lines - my daughter's iPhone 4 out of contract, my husband's iPhone 4s out of contract, and my iPhone 5 that was going to be out of contract as of Feb 2015. Spent an hour getting information and said I only want to upgrade one phone, the rep keeps saying "You should do all 3 lines." I said "We can't afford to" he said "Well we have the AT&T next program and it will save you money." I said "History shows we don't get new phones every time one comes out hence the iPhone 4, iPhone 4s, and the original iPhone 5." He said "Your bill will only go from 155.00 a month to $210.00 if you upgrade to the next and all three phones." He said "I will give you some time to think about it and give you a courtesy call you back in 10 days to see if you want to do it."

AT&T is the devil. I was a cell phone customer with them for many years. After getting played for years with their "overages" contracts and such I finally switched providers and am so happy I did! That left me with their land line and Internet service. Mind you I only need a land line for my home alarm and always had a super cheap plan for that - under 3.00 a month. My internet service was never close to the advertised speeds (I had a 3 Mbps plan). I thought maybe if I upgraded to the 6 mbps plan, I might actually get 3 so I upgraded and still only got between .5 to 2.8.

I recently quit AT&T after several years using them to try and see what else is out there. I'm getting cheaper rates. The new company is slow at sending my early termination fee cards so I'm making payments. My new company said long as I'm making payments they can't turn it over to collections. I fully intend to have this paid in full soon. It's only $300.00. I'll see.

When I made a request online to move my service online, AT&T website had an option "transfer the service on your own" which had no cost involved & the other option "transfer with the help of customer service" had a cost of 99$. I chose the first option but I still get an e-mail saying I will be charged 100 for the equipment & 99$ for installation. I didn't want either. Later I talk with a representative & he says he will waive the $200 fee gives me his name & a confirmation number. I have them install my old equipment in my new apartment. Next month I see the bill details & they still charge me $200. I call up the customer care regarding the fee that was promised to me that it's waived off. They say they have no documentation of that being done by the particular representative. This is the same story I have heard from all the people I know who use ATT. So please don't opt for service from ATT. It's not worth your money & time.

I had an couple of separate issues with charges on my account. Firstly I had taken a cruise to the Caymans. When I was getting off the ship and went to use my credit card, it wouldn't work. We couldn't pay for anything on the island! So we turned on our cell phones... Oops, me bad... Didn't know it would immediately roam and get data and such. The phone was obviously smarter than we were. So after getting back to the states of course we had a large $89 charge on my bill. I called AT&T customer service, explaining the situation, even although quite uncomfortable as of course me bad. I explained I just had to make a call and was not trying to data update. The person was trying to be helpful and put in a request with my explanation to get the charges reversed. She further explained that I should pay the bill for now to avoid any late fees, or other charges. I was hesitant but I felt she was trying to help.

I have been pigeonholed by AT&T. After 30 years of being a loyal customer, AT&T is retaliating for me having purchased a phone at Apple instead of AT&T. I am being charged an additional 25$/month, for 24 months, by AT&T on top of the $199 upgrade fee I paid at the Apple store. I was completely unaware of their 'next program' and just purchased the new phone as an upgrade as I have done for 30 years. When I realized That I am now paying $850 for an iphone 5, I called to request resolution. After speaking to very very rude 'managers' several times (whose answer to my question "Why would I willingly pay $850 for something I could have gotten for $500?" is, again and again "we cannot speak to your intentions."). I was not satisfied with their condescending responses to me, I ended up speaking to 3 different levels of customer service and was told a manager would call me back.

Upgraded my phone and when I got my bill, my plan was changed to a higher rate. I was never told that if I upgraded to a new phone my plan would change.

I don't have specific dates for this complaint. June 2014 I called about wireless service. They sent me a G3 but it wasn't what I wanted. I admit I had the phone a few days past the buyers remorse clause. Press the CSR, she advised I look at other phones before returning it. I sent it back saying I couldn't decide what I would be happy with for 2 years and the bill was not affordable. Not a problem. For months I got bold that threatened to discontinue service. I emailed them saying I don't have service with you. They refunded $14.00 for S/H so we were done. They are still trying to collect money.

5100 Capital Boulevard Store - The worst customer experience in my life. On December 31st, 2014, I was at the AT&T store with 200 dollars in non-perishable and perishable groceries in my car. I was never acknowledged by any of the sales associate on the floor. I waited patiently for someone to acknowledge me, and finally someone checked me in after 30 minutes. When I complained the manager stated "What do you expect to have fast service at an AT&T, so what if you have groceries - you just gonna have to wait just like everyone else.” What a shame that AT&T does not pride itself in great customer experience. No wonder there are so many complaints about AT&T. I guess change is good. I have decided to switch carriers. I refuse to be treated poorly and inhumanely at any store. Randall Stephenson CEO has no clue what goes on in his local stores.

I just wanted to say I have been with AT&T for years. I live in a rural area. Everyone swears by verizon. I could never get service in my house. One maybe two bars. I could be sitting right beside my phone and wouldn't know I even got a call if it wasn't for a voicemail indicator. I get all bars with AT&T. No problems receiving, making calls, internet, texts, etc. I have been with just about every carrier there is verizon, US cellular, straight talk, etc. Everyone up here is complaining about customer service. Trust me at every company it sucks. You have to pick and choose your battles. No company is perfect.

My brother was going to Thailand so on October 17th he canceled his internet and phone services. He paid the last bill but now they are charging him $147.60 for November, December, and now January. They claim my brother canceled his service on December 22. Yeah right, he was in Thailand and he canceled everything October 17th. This is wrong and I'm sick of them saying it was all on our end they did nothing wrong. I have a feeling even though they say we now have $0 balance we will still get hit with something... I want that ** money back.

I called AT&T about pricing I was given because I got the bill, it was $100.00 higher than quote. The deal was $160.00 for 4 lines with 10 gigs of data. I repeatedly commented what a great this was. We also got new phones. I have repeatedly called to no avail. I am being told that the offer is over and I will have to pay the current pricing for the next 23 months. The supervisor gave me a $100.00 credit and that it can take up to 3 billing cycles to see this credit. I have U-Verse so Internet and TV are also included. If the promotion is over how did the rep sign me up for the promotion, which is not running now? We all had Cricket for $50.00 each line, and the U-Verse promotion was $45.00 per line. I would never sign up for $70.00 for each line. I am no fool but AT&T states that I am not eligible to receive new pricing and the supervisor noted in my account that I am not to receive any more discounts. I asked for someone to listen to the call and was told that they cannot pull up a specific call due to the number of calls they receive. I am ready to cancel all services and refuse to pay the bill. This action would hurt my wife's credit ratings. Any ideas?

I have a two (02) page contract with AT&T on my #UVerse cable services. It states that my "auto-pay"; draft will be withdrawn on the 1st of each month, unless that day is on a holiday, in which case it will be drafted the following business day. I found out today they draft my account on the 29th, over drafting my account. Just doesn't seem right. Elected politicians let mega conglomerates violate our rights like this?

I ordered a wireless phone and a $100 sim card on Nov 11 over the phone. I told the salesperson that I didn't need the phone till the day after Christmas. She said that when I activate the phone I needed to add $ so I would not lose the number. Christmas day I called to activate the phone. I was told that the sim card was hooked to the phone number that they gave me and because no money had been added, the card was dead. I needed the phone the next day at 7am. They offered nothing for their error and they would not take the sim card back. My roommate also has been screwed by AT&T. I would not touch them with a ten foot pole.

Been waiting 70 days for iPhone Plus. AT&T uses third parties to deliver products without telling their customers who the third party is. But guess what, there are many Post Offices that literally do not deliver mail. So when AT&T contracts with USPS thinking that the USPS will deliver products to residences, those of us with PO boxes get screwed. AT&T literally contracts with the post office that promises not to deliver. AT&T insists you don't use a PO Box and the post office will not non deliver, i.e. hold the product for pick up unless you use a PO Box. What a country.

I have had an AT&T Microcell for 4 hearts now. They are the WORST designed pieces of CRAP. Worse, when they fail, you have zero recourse from AT&T than to buy a new one. After pay for #1, it failed. I then bought #2. It failed. They sent me a replacement but that got LOST in the mail by USPS. Here we are, 12 days later and it's 10 days overdue and lost. Now, AT&T says that cannot replace it as its 'in the mail.' So, even though it is now LOST by USPS, I have to buy a ANOTHER NEW one. WTF???

We had a plan for home phone and 2 cell phones with limited text and no internet (we have a PC). ATT had charged $6.50 for us being late. When I called to explain and give the date of payment, the man said he was going to give me unlimited texting for free. He preceded to try & sell me Direct TV. I did not want Direct TV. So when I got my phone bill it was $20 higher. I called to find out what that was about to learn I had been put on another plan with unlimited data and internet. This was never mentioned when I was talking to the man selling Direct TV. When I requested to be put back on my old plan it was refused. They (ATT) doesn't offer that plan any more. So the Direct TV salesman did a number on me. With the stroke of a key, he updated my plan, and no one can change it. (Do you believe that?) It is just a GREEDY AT&T taking advantage of old people again. I want my old plan back!!!

I have a promotion contract of $176 +tax At&T order # **. This promotion was given to me by the Customer Relations Department at At&T about four months ago. After that, systematically I have to call every month to make them honor the contract stipulated for 176.00 + tax. As of today they still are overbilling me for other than the amount they initially offered me. During my last conversation I had with The Customer Relations Representative named Kathy (She refused to give me a last name nor an employee number) she refused to make the adjustment that was made in previous times. I desire they honor the amount they originally gave me and save me the time and hassle in having to call them every month for amount adjustment. I will pay what is fair.

After a contract expired (2 yrs.) I purchased another phone they charged me $40 for upgrade fee. They did not inform me of that charge. I am over 88 yrs. I pay the company for resident phone for which I have to have for connect my Lifeline or other wise I do not need. My cell phone I use only to call and receive calls-do not text or receive texts. I would have been able to get a cell phone from many other companies and not be charged update fee. I hope that they do not get hit with a large fee for services when they are in golden age.

I just purchased a new iPhone 6. Two days after purchasing the phone, I receive a text message, your bill is not $40 a month instead of $15 (I was an additional line on a family plan). I called AT&T and what I was told is that I either use the NEXT plan or pay the full $700 amount or renew my contract and get the phone for $200 and keep my $15 monthly charge.

We had them for less than a month, due to problems getting the Internet. They charged $212 and never sent a bill for just one month.

I was eligible for an upgrade this thanksgiving to upgrade to IPhone 6. We called and asked them what would they offer us to renew a 2 yr contract. They offered us a $25 credit and an upgrade fee waiver with our same plan 450 minute nation rollover and 2 GB data. After the upgrade they changed me to some random plan with 100$ more charges in the bill and no sign of 25$ credit. The att representatives are extremely rude and unwilling to help the customers out. Stay away from ATT if you can.

For 25 years I have hassled with antiquated phone lines that always have an extreme amount of static. Constant service calls always reveal it is the outside lines. Since we all have cell phones now I have only kept the landline for emergencies. (Hard to let go of the past).

After fighting with AT&T for 11months to replace a defective phone, the rep told me the only way to get a working phone was to place that phone on suspension and add a line to our plan until we were able to upgrade in February 2015. She said I could get the iPhone 5 through their refurbish store. The day I received the phone I called to have it returned. They refused to talk with me until I accepted and activated the phone. It took me 4 days to finally talk to a rep who was to work out the issue but the tech department refused to follow her orders.

I absolutely HATE AT&T services. I have been with them for about 6 months and have literally called them EVERY single month! Whether it be for my phone or my Internet service. There is always an extra charge that magically appears on my account. It is so frustrating having to do this every single month for them to fix their mistakes that they think I won't see. I DO NOT recommend AT&T to anyone! And if you do have their service(s), be sure you log on and check your summary every month.

tldr: terrible service, poorly trained reps. I got an unlocked phone, went in to get a nano SIM installed and while doing so inquired about alternative plans and was told I could move into a cheaper plan i.e. from $60 to $45 (after discounts etc). I was thrilled and opted in. A week later my statement shows an amount of 75$ due! I go back in and another rep says several mistakes were made and the store can't help and I need to call AT&T customer service. It doesn't help that my old plan is no longer offered, so I can't go online and change things myself. AT&T customer service is a black hole and I insisted they do something. After much back and forth between rep and a manager (who I never did see but more on that) I got back on my old plan.

While going into the store in North Brunswick for an unrelated issue, the sales rep encouraged me to sign up for AT&T Next, swearing I would save at least $30 a month with this plan. He outright lied! I had unlimited data and he told me that AT&T slowed down people with unlimited data if they used too much. My bills have on the average been $25 higher for the past six months. DO NOT go with AT&T Next. Remember the old saying if it sounds too good to be true, it must be.

I signed up for your At&t plan last month. I am being charged extra every 20 minutes I'm on the Internet. I have been charged $93.95 - that's my first bill. It is overdue because I was misinformed on top of that I can't afford to keep paying this much money. They put me on a pay plan and it is still too much because I have a disability. I have a seizure disorder. I get disability and I have to pay for my medicine. I cannot get a job because I have a seizure disorder. I also have 3,000 to pay for my brain surgery I got last year. I didn't think it would be this much. I thought it was 18.85 a month period, I misunderstood. Also this phone turns off and on, hangs up in the middle of a call and sometimes the screen goes black. I have never dropped this phone since I've had it. It even has a phone case.

We applied for AT&T home phone service but after they sent the wireless device the service was never activated for one minute and we returned the equipment to the AT&T store to their Belmar store in Lakewood, CO. Now they want to charge me an activation fee because I did not return the device within 3 days. We were waiting for them to try and connect service but when that never happened we returned the device and cancelled the "service" with the 14 day time period that had never been activated in the first place. Now they want to try and ruin our credit by sending our bill to a collection agency. They will not budge or listen to reason. How can they charge an activation fee for a service that was never activated for one minute?

I got the Iphone 6 and iPhone 6+ from Apple store with 2 yrs contract with at&t in Nov 28,2014, in 6 days around I got the bill of $237 (monthly taxes,activation charges, taxes etc.). The cost was way more than I was expecting, as per the Apple Associate it should be 112 + taxes. So in a week after on Dec 6, 2014. I went back to apple store and returned back the device and cancelled the contract. Apple returned back the amount I paid to them in full as it was less than 2 weeks but at&t took $237 from my account by Dec 22. I called back the customer service waiting and talking with them for hours but couldn't get anything back. Made me pay $237 for a week service...... so frustrated.

So I just got my bill from AT&T. I'll just start that I got internet setup came with FREE phone service that I won't use and yet when I saw my bill I had a charge for phone service. I will give the order info to whomever contacts me but to be specific only an attorney.

It is unfair to the customer when AT&T does not let us know from the beginning that when adding Uverse, phone, internet and TV along with wireless, AT&T will not combine the bills so that you can make one payment at one place for all services. If I had known in the beginning when I took advantage of the offer to use Uverse for my internet, phone and TV that my wireless bill would have to be paid separately, I would never have signed up for Uverse. Now I have to go from (so to speak) Atlanta, Georgia to pay the wireless and to Carol Stream, IL to pay Uverse bill.

So I'd had billing issues with AT&T for the past few months. Things were fine when I'd had only one line, and I was satisfied enough with the service to recommend it to my brother. That's when the problems began. The representative told us that adding a line would be an additional $15, and they'd just share the data that I was already using. They didn't mention any other fees with adding a line. Given that they'd seemed to be so straight forward with me so far, I figured it would be the same here.

My call was dropped. I was told I wasn't listening. They couldn't locate my account. I was asked the same questions 6 and 7 times. Supervisor argued with me. Took over an hour on the phone and no solution. Leaving at&t, never to return and you should too. Hard to believe anyone would think their customer service model is anything but a joke.

I contact AT&T because I already had the internet and TV package, so I thought ok, this is cool. One company. But they aren't worthy. I find dealing with companies in the south is different than in the north. In the south there seems to be no higher representatives to resolve issues, so the representatives have no respect that customers have others providing the same service. But anyway, I contacted At&t for a phone, order completed. I responded to the email confirming the order and the package never comes. Once I was told that I had to wait for a sign off which reconfirmed the order. So after three calls finally, I spoke to three representatives, separate reps in about two hours, trying to understand what the delay was. Then come to find out they had to transfer my number from the other company, so I call and request an upgrade for customer satisfaction, it's been over a month and no phone. Come to find out the phone was on back order, but instead of saying this I'm given the run around. Then the representatives where rude and just had no morale as if they were doing me a favor, so I cancelled the order.

I have a Nokia Lumia 1020, Windows 8 phone. This phone is on AT&T'S Next Plan, I pay $23.47 a month for the phone, the total cost is $610.22. The first phone I got from AT&T just died so it was replaced, the second phone got so hot it was burning my ear, it was replaced. The third phone, the battery was dying so the phone was replaced. Each time the phone has an issue, AT&T replaces it with the same make and model. Also this phone is all one piece so you can't get the battery out to replace it, you replace the whole phone.

I had closed my account in Aug 2013 when I moved. .They kept charging my credit card til April 2014. Then I call them for refund, they agree it's their mistake and say they will send out the refund check. I have called them numerous time in a matter of 9 months and they keep transferring me from one person to another and I'm online for almost an hour or so. Now it's Dec 2014 and when I call ATT they say they don't have a record of my account. No one knows what's happening. Now who do I call, the owner of the multi million dollar company? Maybe $400 does not mean anything to them but it's preschool fees for my kids. What the hell do I do. The worst company ever. I really curse this company will all my heart, with every cell in my being and pray for their downfall.

I purchased a new Iphone 6 in September 2014. Sent the old Iphone back in for a $200 rebate in October 2014. AT&T could never track that it was received though we followed all of the rules even going to the AT&T store to send the phone back in. AT&T manager said they have nothing to do with the authorized stores and do not stand behind what they do. I have had 5 phone calls with AT&T including a manager. They have no interest in good will even though I spend around $550 per month. Worst customer service ever. I feel like I have had my perfectly good phone stolen.

I'm lost for words after this. Not only did AT&T try this in the past, they attempted it again and was successful. I've had my contract since 2009 on the unlimited plan and when a line was upgraded, the person asked if we wanted the remain on our original plan. Well not only was it changed to the horrible family shared plan, but I went from paying $200 a month to $300 a month without any explanation to the change. I rather pay the cancellation fees and move to a different provider that will explain all the charges and changes. If I can give negative stars, I would!

Recently, I switched over from Sprint to AT&T. That was one of the worst mistakes of my life!!!!!! AT&T have the worst customer service EVERRR. They cut my phone off on purpose because I told them I was telling the manager, so next 5 minutes, my phone was off then they came with some BS lie that it was because my bill was overdue when I just paid it, so I had to speak with about 3 managers to get my phone back on. They never help you and they always put someone on the phone that CAN'T SPEAK ENGLISH!!! I hate AT&T with a passion. One thing I can say about Sprint is they have GREAT customer service. They listen to everything you need to say so I'm breaking this contract next month and switching back to Sprint!

This company doesn't care for customers at all. They are irresponsible. I called them many times to make sure that I should be removed on 9/23, but they removed me on 9/24 and charged me $100 for that day. The billing statement is ridiculous. It writes 8/24-9/23 and it charges the October bill. It want to use this kind of thing to make fool of customer. My suggestion is to stay away and never come back!

I have been an AT&T wireless customer for at least a decade. Moved to a new part of town where the cell signal was not as strong. I have 3 kids and a pregnant wife that works at home so having a working cell signal is vital. Visited my local AT&T store and they acknowledged the signal issue in my new neighborhood. So, they had me buy a cell booster. I was not happy about paying to get a signal for a service I should already have a signal for, but I grudgingly paid. The cell booster did not work well. Connection was very sporadic and worked only a few hours a day. So, I looked around and found Verizon worked in my neighborhood. Switched to Verizon and then asked AT&T for any relief on my termination fee. No waiver at all. I didn't switch because I wanted to switch, I switched because I had to. I called AT&T to ask for some consideration on the term fee and they would not budge. A decade long customer that always paid on time and this is the thanks I got. I am a Father of four now and myself nor any of my family will ever use AT&T again. It wasn't so much the fee, at the end of the day. It was the unwillingness to work with me on some consideration for a fee reduction being I had no other options. Done with AT&T for life.

Poor customer service. Liars. They will do and say anything for a sale. I don't get service at my place of employment and I was just out of my 14-day return policy. AT&T CS said they would waive that policy. After I signed up with T-Mobile and went to return the AT&T equipment, they would not honor the return. They would rather have a paying unhappy customer than work with you!

My contract is about to expire and I called AT&T about renewing my contract. They told me in order to get discount on the new phone I have to change my plan. They are offering me much more than my current plan. The only way I can have my existing plan is to go to their NEXT program. Which means I have to pay extra as well for the new phone. I understand they no longer subsidized the phone device however, they will if you change your plan to much more expensive plan. I told them to honor me their discount the same as their new client and not change my plan as I have been with their loyal customer for over 10 years and their answer was sorry we cannot. This is similar to that data throttling practice they were cited before. I had the unlimited data for $30.00 but, they limit my usage and forced me to be where I'm at my current plan. Now, they pinned me on the wall and forcing me to get out of my plan to more expensive plan.

On 12/19/14 I purchased a Samsung Galaxy 5 for my daughter for Christmas at an AT&T store. I was given a guarantee it would arrive at the store by Christmas. On 12/23/14 I called to confirmed the phone would arrive on time. I was informed it was shipped but would not arrive until 12/29/14. At this point I was told they had the phone at the store across the street from me, however I could not cancel the order as this phone had shipped to another store. AT&T policy. I was later told by a manager that Priority shipping was an option when I placed the order. I informed her this was never presented as an option. I would certainly have paid the extra charge to have it delivered on time. This was my gift to my daughter. Now there is no gift to give on the 25th.

$469 overcharge. I did not order it. I did not receive it. Even so, AT&T billed me for someone else's warranty bill, and a month after complaining about this, they are still refusing to acknowledge their mistake and to remove the charge from my bill. They have been condescending and have shuffled me around from one person to the next, with no resolution.

While this happened a number of years back, when I opted to try the iPhone for the first time I had a very hard time convincing the CSR that the phone was purchased off eBay not a store.

I bought a new phone and plan with AT&T in Sept 2014. I decided after a week that their coverage was as good as VZW where I currently had four lines. I ported over 3 lines to AT&T in Oct 2014. The store manager was kind enough to waive the activation fees. I decided to add my IPAD to the data plan for $10 a month with no contract. My November bill came in at $812.00. I went to the store to get an explanation and after researching the account they AT&T had charge a $455.00 deposit on my account. Customer service could not reverse this amount as they said it was because I had 4 lines. I was given no notice of this deposit either verbally or written until it showed up on my account. I refuse to pay it. I called the "Customer Relations" department and asked to speak with a manager who had authorization to credit this deposit. I was passed around, put on hold transferred by Deserai ** (Dec 19th 3:18 pm) to Julie, stating she was a manager and eventually disconnected me after I asked if she could credit my account. I added an IPAD to my account for $10 a month and they charged me a deposit of $455.00. I have strongly considered ditching AT&T, going back to VZW and fighting all the cancellation charges I get with a complaint to the MA Attorney Generals office. This is unfair and deceptive and someone bigger than me needs to handle this issue.

At&t advertises the IPhone 6 for $299.00 and $399.00, not so! I was going to renew my plan for an additional 2 years and purchase the new phone. However when you do this you either have to pay a monthly fee or lose $25.00 a month on your plan. This makes the phone around $900.00 when all is said and done. It think they are false advertising the phone!

I've been a loyal customer of AT&T's wireless service for almost 15 years. I have certainly had my frustrations with the company's very poor customer and moronic inability to fix its own mistakes. Today I've finally grown to hate the company. They created a major mistake on a phone, I've been waiting on for almost 45 days. Although they acknowledged the mistake, they made it my problem and basically took the "tough luck buddy" position. One of their supervisors (Talena **) was especially rude, unhelpful and deceitful. No wonder AT&T is one of the most hated companies in the world - they fully deserve that distinction.

Closed my account due to relocation. Paid final billing as directed by final paperwork sent to me. One month later received another bill. I contacted customer service and talked to supervisor who looked at my account and stated to me that the 3rd party in the bundle (which was Direct TV) had not paid AT&T. He had told me he would credit my account and my balance was 0. One month later I was sent to collections. I again called and was told that I ultimately still owed that amount of money. They told me that the manager that I talked to will be under investigation but I still have to pay the bill. They have the conversation recorded but they will not stand by what their representative had told me!

I spoke with a rep that called my home today. I told her that we had a problem changing from Comcast to AT&T with my mother's service and her phone number was eventually changed in the process. It was difficult for my mom (she is blind) because she is Japanese and her family couldn't call for a very long time. Many of her friends never called again. The rep then HUNG UP ON ME. The last time a AT&T telemarketer called I tried to reason with him, as I have no plan to change all of my services. He also hung up when I asked to be removed from their call list. What a rude unprofessional company. No way will I ever use anything related to AT&T. How I hate AT&T is ungaugeable.

I used at&t services for over 10 years. In 2014 at&t called me for advertiser every day, specially at night (8pm or 9pm). Many time I told them: please stop calling my house, this problem was bother me and my family too much. At&t did not care what I told them, at&t continuous to call my house until today 12/19/2014. I think that I will cut off the service with at&t.

Where we live has access to only one cell tower, which we can see from our house, on Stines Hill in Cashmere, WA, owned by AT&T. It doesn't work periodically. Through lots of time and research, I managed to find an AT&T 800 number to call on my landline, because of course both cell phones cannot make or receive calls. The man insisted that cell tower was working, and the problem was my cell phone provider, Tracfone. But I'd spent lots of time an hour ago on the phone to a very helpful Tracfone rep, who said AT&T would only accept calls from Tracfone about cell towers during business hours. That is many hours from now with no service. Besides, Tracfone computer says cell tower is working and so does AT&T. But it is not! Both cell phones (different makes and models) show no reception, but both worked fine here yesterday.

I've been an AT&T Wireless for decades with a monthly bill of around $200. I've also been a U-VERSE client for a few years. My experience with AT&T Wireless was so bad, that I will be cancelling both services as soon as I can find alternative providers. After activating iPhone 6, it would not charge. The lightning bolt would display for several seconds. Then I'd get the message "this accessory may not be supported // dismiss." After lengthy call with tech support, they advised the cord was defective - go to the Apple store for replacement. I got home with new cord (store too busy to test) - same message, "this accessory may not be supported." My phone had 35% charge. It was at 20% charge by the time I hung up with AT&T hours later only to be told I had to buy a new phone. I opened a chat - Action Plan: go to AT&T store, get new SIM for old phone, activate it and review options to cancel service.

I have the Samsung Galaxy Note 3. I am a super user and use my phone as a computer. My daughter had just bought me the 64 gig MicroSD memory card. Got all my document, spreadsheets, music and photos moved over to my external memory, when all of a sudden without my approval AT&T did A upgrade during the night after which most of my apps can no longer write to or save to my external Micro SD card. I am very angry with this change as I was sold a piece of equipment that can handle up to a 64 gig microSD but as soon as I spend the money to buy it and get all my files transferred there they take away from me the privilege of saving to that location.

My frustrated rant... I apologize in advance - but this is a long one - I just need to get it out. So...for as long as I can remember I have been an AT&T customer, from the time they took over Alltel. I have been a very happy customer until recently. When did true customer service die?? When did the phrase "I will call you" become just a line?? A line with no actual intention of ever following through with that phone call? For the past 4 weeks I have been struggling with AT&T to find out where my $200 rebate went as well as a new iPad. I have heard stories - "it is in the computer system at the old store and a manager has to drive over to check it out", and "the company accidentally shipped it to the old store address so they went back to the company". Yet each time I walk in the fabulous new Superstore with a smile on my face - someone greets me, there is a friendly customer service person who meets with me an hour or so later - just to tell me "let me look into it and I will call you" Guess what? I have yet to receive that call back. And these 2 issues are the only ones I am going to get into for this rant.

AT&T no longer cares about retaining customers. In fact it seems like they're either trying to get rid of 2 year contracts or just flat out screwing their customers blind. I always did the 2 year contract upgrade to get a new Iphone when they came out like I'm sure most of you do. This time my bill increased by $25.00 per month because I did the 2 year contract phone upgrade!! They don't mention this at the AT&T store when you upgrade. They make you do the Shock and Aww thing when you get your next phone bill. I called both customer service AND the AT&T store and they said basically to go pound sand. They told me they would rather I rented or leased the phone with no contract rather than go on a 2 year contract.

I placed an order at AT&T retailer in Town Center, Sugar Land, TX (77479) for 3 iphone 6 on November 2nd, 2014. I was given the time frame of 25 days when I initially placed the order. When I didn't receive the order in the given time frame, I visited the same retailer 4 times. They told me each time that my order was a little delayed, but not to worry because I will receive it. After this, I suddenly received a shocking email from AT&T on December 18 saying that my order has been cancelled. I have had AT&T for about 8 years with 14 phone lines. These iphones were a Christmas present, but unfortunately AT&T gave me a bogus reason as to why they were cancelling my order. The reason that they gave me was the address of the shipment was incorrect, even though my order was suppose to be shipped to the AT&T retailer in Town Center, Sugar Land and I had never provided them with an address to begin with.

Overpriced thieves. Steal and ** with you the whole time. I hope they all die. I think they all were beat and sexually abused by their Fat drunken slam hog of a mother. They ripped us off on all accounts. I really hope they all die a horrible death like buried alive under six feet of dirt with just a pack of matches or burned slowly so they can watch their skin peel off their bones.

I have been assured in September that the overcharge would be corrected but every month since they have not honored the bundled pricing of $86.50. I was told by representative in September that she would send request that correct pricing be billed. She assured me that it would be corrected and refunded the overcharge from $105.64. The following month (September) they have overcharged my checking account for $105.76 or more.

AT&T sold me a defective phone and refused to assist me on getting another one. They bounced me around to several people (Amy **, Jennifer **, some ghetto ** Lashonda, and William **). All of which were unable to assist me. AT&T is overly priced and only cares about making money in any way possible. This business needs to be terminated immediately.

They are charging me for 7 lines, when I have 1. Also charging me for "Digital Life" security system that I asked to have REMOVED due to installer ineptitude two days after installed [when I discovered he left my Refrigerator UNPLUGGED - 2 DAYS - WTF ATT]. He also left MY ladder sitting in LR [lovely plant stand, but takes up too much space] and his box of TRASH in LR [I dug through box before throwing out - lucky, because he threw out 3 door contacts he CHARGED me for, and box w 2nd keyfob = trash NOT].

I have been with AT&T for 5 years and this is my last straw! Every month my bill isn't just a little bit wrong but the last year it has been charged hundreds over! I call in. After being on the phone for an hour, they reassure me that my bill is credited and that I am on the right rate plan because that somehow is always wrong as well. I am never credited the credits they tell me they are going to credit me. I finally just called after I received another $656 bill when my rate plan is suppose to be $204 a month. This rep went through my bill just like all the others, apologized profusely after reviewing all of the notes. He like the past 20 reps said "Oh ma'am, I am so sorry but they did not credit your account as promised in your notes." That's when I just sobbed and he was like "Well I am crediting you it back?" I said "You guys tell me this every month and here we are again."

I have been an AT&T customer for over 15 years. I recently became divorced and my income dropped drastically. I called AT&T to see if I could order wifi only, for my new apartment so that my 3 kids can play their xbox and watch Netflix. I always had comcast for TV/computer/land line but could no longer afford it. An AT&T representative asked me a bunch of questions to see how many Giga Bytes I would need monthly for what I needed it for. She went through each of my devices. I.e. "How many hours a day will your kids be playing xbox/watching Netflix/using their cell phones/kindles. She came up with 10GB per month. I don't know much about GB's and streaming etc. so I took her for her word. I asked how much would I be charged if I go over. I was happy with the $60/mo. for 10GB's and signed up. Within a few days I received my device and within a few more days, hooked it up.

My family left AT&T years ago constant issues. We went to Verizon and had no problems. My wife and daughter wanted the new Iphone. Against my wishes we switched anyway and got the iphones. Within 3 months I went through 3 iphones while spending over an hour at the at&t store each time for a replacement taking time out from my work schedule. I have been told they will send me yet another new phone, a phone of their choice not mine and I will be stuck with that phone even if I don't like it until my 2 year contract is up. Anyway, my son is in the military. Tomorrow is his birthday and I need to borrow a phone to call him. This company could care less.

They have these share plans that are outrageously overpriced. Everything is a la carte. They charge you a fee for the plan, then cost of the plan. Then if you go over your data they automatically add 1GB for $15. You cannot opt out. It's automatic they say and there's nothing anyone can do about it. Seriously??? This is America in 2014 and I have no choice how I spend my hard earned money? I don't have gas in my car or lunch for this afternoon but I will have to figure a way to beg, borrow, or steal an extra $15 to add to the phone bill that's already over $100. Tried for months to keep it affordable but affordable with AT&T is less than $200.

In April of 2014 I had contacted AT&T's customer service because I was unhappy with my phone. I had turned it in 3x for a replacement and it kept having the same problems. To appease my frustration they offered me a new phone. I took that offer and was convinced that the only way I could reset the new plan I had also chosen that day was to sign another 2-year agreement. Now, December 2014, I'm trying to switch to another carrier and they refuse to unlock the device that belongs to me until I pay the service contract. I own the phone, and I tried speaking to multiple supervisors before finally becoming so angry that I had to let it go until the next day.

I was quoted a price for an upgraded cell phone plan twice, online and in the at&t store. I agreed to the upgrade for the price I was quoted. When I got my bill it was for almost $50 more a month. After several hours on the phone and a trip back to the store I got the same response over and over, "Yes you was quoted a wrong price but we cannot change it."

This company is soo corrupt. I closed my account mid month. I didn't pay my remaining payment because it was mid month. I had a balance of $3.31 left. They gave me a late payment fee of $5. I called, the representative told me he removed it. I told him to transfer me to the IVR to make the remainder of the payment. The reception went really bad.

My son needed a new phone because his was old. He had no data plan and we paid $9.99 plus taxes per month. My husband, son and I went to the corporate AT&T store in Flowood, MS (Store #1009). We told the rep (Deanna) that we just wanted a new phone with no contract. We wanted a phone that we would be charged $9.99 plus taxes per month. We did not want any change in our billing. I received my first bill and a data plan was on the bill. According to AT&T records the data plan was not used. I immediately went back to the same AT&T corporate store.

AT&T is billing me 128.98 for two numbers, one I cancelled in July and the other I cancelled and pulled the number on 12/12/2013. They are billing me 134 and change for both numbers from 12/16/2013 to 1/15/14 so that they can get an extra month payment after their service was canceled on 12/12/2013 my son's birthday. This is why I know the date I cancelled the service because on that day I bought new phones and pulled my number from ATT and went to Straight Talk. ATT has no right to bill me from 12/16/13 to 1/15/14 when I did not have service since 12/12/13. If anything, they owe me pro rated refund for the days from 12/12/13 to 12/16/13. I want the harassing bills to stop. I want my refund and they are not allowed to put a write off on my credit report for something I do not owe.

I have an HTC One M7, carrier-locked to AT&T. Without my permission or knowledge, a feature called AT&T software update downloaded, if you'll excuse the seeming redundancy, a software update by AT&T. It did so over my cellular data plan (the phone has not been connected to WiFi in months) -- again, without my knowledge or consent. The file was 0.98GB.

Went to buy iPhone 6 was told a bunch of lies. My iPhone manager cancel the order same day. Was sent iPhones twice, sent back. My bill went from $138 a month to $181 a month. Try to get it back to $138 but still have not got it back. Now my phone will not make calls or receive them.

AT&T Go Phone refuse to refund my prepaid account balance. I am closing my AT&T account and want the $65 on my account refunded. They won't do so and claim that they have a "no refunds" policy. These seems like an adhesive and unconscionable behavior. When I escalated the call, the supervisor restated the policy and when I asked him to confirm that they would not refund my money, he only kept saying "We stand by our no refund policy." He would not confirm that he would not refund the money to me - only that they "stand by their policy" and then he hung up.

To clarify, I am currently still on the phone with AT&T customer service line as I am writing this complaint. It's been 22:40 minutes and still a representative has yet to answer. I've called technical support earlier on, waited for 45+ minutes. I am trying to contact AT&T about the landline at our business location not being clear. The signal is VERY WEAK, and the phone line is full of static. I've had to deal with numerous amounts of unsatisfactory meets with AT&T and their service but now I NEED them to fix our line asap!! It's so unfair to have to stay in the phone for hours on end to SPEAK TO A REPRESENTATIVE!!! Meanwhile I'm wasting time at work...meanwhile the automatic machine tells me that it'll be 10 minutes wait. I've called about three different numbers, twice each number, and stayed on the phone for at least 30 minutes each time JUST TO GET CONNECTED WITH A REPRESENTATIVE. Maybe being a multi-millionaire business, they could find better service agents or JUST BETTER CUSTOMER SERVICE IN GENERAL. At least have a system where customers can call and leave a voice mail. Not everyone sits on their ass all day right next to their phones. HORRIBLE SERVICE SINCE DAY ONE, I WOULD NEVER RECOMMEND AT&T.

We made an accidental over payment to our AT&T account through our auto pay online with our bank, on Nov 18, 2014. The amount was over $3,000. We contacted AT&T a few days later and were told the refund would be processed on the 1st of December. We then received a single phone call from Eric at AT&T who left a phone number for us to call for the banking info on arranging the reversal of the over payment. We called him back and the number he left goes straight into an extension voice mail. Called and chatted with no fewer than 6 individuals on 7 or 8 different days to find out the status of the refund. We were told it was done and closed, then it was pending then finally 27 days later we were told we had to email a copy of the bank statement showing the payment had cleared our bank, to an email address no one has ever told us about until today! Details that are NOT on AT&T's website. Details that no one in the customer service department chat know about, nor do most of their phone customer service tech's know about.

I upgraded recently my phone and my previous phone unlock request sent then I received email saying that "You haven't fulfilled your service contract." I did not understand why it did not fill contact. AT&T upgraded phone and when I call customer service they are saying that I need to wait till 2016... then surprised.. then I talked to their manager.. Manager created case for this.. Not sure what is going to happen. I don't see any reason to wait two more years already completed two years where new phone upgraded.

I have been with AT&T for years. I have had at least 3 phones at all times. Now I have 5 and my data gets an overcharge every month. Two of my lines don't even use the internet. When I am home, I should be picking up on my WiFi, my own network. Not from AT&T. But I don't and they are killing me with a $260 bill every month. It is supposed to be $160 a month. I don't know how to prove they are ripping me off. And they want me to increase my data plan. The first month I changed from 30gb to 10gb my bill was $170. Oh but after that it went sky high stating I had went over on data. To beat it all. It was barely over. And it shouldn't be over because I am home all day long. It should pick up my home network. I have always been able to get customer service to take charges off in the past. That's why I loved this company before but now they won't budge and I can't afford it. So I will be choosing a different carrier. AT&T you are losing so many loyal customers. It's a shame.

I've been with AT&T for 15 yrs. and never had a problem till now. I updated my daughter’s Samsung s3, which AT&T took on trade in for an s5. The problem is I’m on the family share plan and my phone bill went up $25 a month because of the upgrade. They said that as I upgrade each of my 5 lines I will lose the $25 line discount on each line. So if you’re not on next plan and you get a cheap phone they’re charging you $25 extra. If you go to next they discount you $25 but charge you the full price for the phone. It’s a win-win for AT&T while the customer gets screwed. I paid $195 a month but since the upgrade now it’s $220. My other 4 phones when I upgrade will put me at $320++ a month. Bye, bye AT&T. 15 year customer and I wont be back!

About 3 years ago in January 2012, I opened an AT&T - DSL account for my daughter, who over the last 5 years became deaf and disabled. Because of her long misdiagnosed medical condition she lost her hearing, her mobility, her job, her good credit, etc. The Internet was the logical choice for her to communicate. However, my daughter's credit was so bad, she could not get AT&T DSL Internet service. AT&T was the only DSL supplier where my daughter lives. AT&T agreed to set up the account in my name, using my credit. I was told to switch the account holder name to my adult daughter once the account was set up.

My iPhone shipped on 11/13/2014, arrived via UPS on 11/19/2014, activated on 11/19/2014. Billing statement shows billing and activation started on 11/12/2014. I wonder how many other AT&T Mobility customers even notice this. I got a $15 credit. I'm sure many many others are oblivious to this fraudulent practice.

The time is 6:34PM, I have been on the phone with my boyfriend who is traveling at this time on 81 South towards Lancaster. WE have been talking for about 45 mins now and we have had 15+ dropped calls. I use to have AT&T years ago and I went with another plan because of this problem. You would have thought that they would have fixed this problem by now. I am sure they have made enough money to fix the problem or put more towers up so this would not still be a problem with their service. Service is still horrible as I can see. There is no way I would go back to AT&T and I am sure more people have the same problem and maybe that is why a lot of the plans are cheap with more mins. If you know you have a problem FIX IT!!!!!

Called to simply cancel a line for a family member who is moving out of the USA for work. Offered evidence of the move and work visa but didn't matter. That was sad, but what made me mad was the VERY pushy customer service rep who kept trying to sell me upgrades, more expensive plans, and expanding my existing family plan before simply charging me the early termination fee and letting me get on my way. It added insult to injury. I'll be looking for a new family carrier when my wife's plan obligation is through. We spend several hundred a month and expect better.

I changed to At&t as of October 1st, 2014. I was told that I could see how much data I use so I would not go over 1gig a month, thereby being automatically $20 per 500mb. I believed *data# info was accurate. Not so. First I was told by customer service that info is 3 hours behind. Second person told me 3 days and 3rd rep told me that info can be a week behind. I am now extremely careful to watch my usage. Yet somehow my bill shows about 30mb more than it showed the day after my month end. *Data# and checking account online show wrong information. False advertisement and bogus support. All I got from customer support is that it is my fault for believing them.

I have group account with AT&T and I'm trying to build my own one. Last month they told me that I have a problem with my report for social security number and I fix it all and then they told me to wait 30 days because the guy that try to run my credit did it too many times. I wait a month and come back again and still they saying that my social security number is not register in United State!!! It's impossible because if the number wasn't good or if I stole the number I would not be able to open a business under my name! I would not be able to have credit card! I would not be able to buy my phone 2 years ago with a contract with AT&T without social security number! The problem is that some of the managers and the employees don't know what they’re doing and damage my record with them! So after spending so many hours trying to tell them to look over and under stem and fix the problem I just gave up! I will take me out from them and move to T- mobile! AT&T have bad customer service and they treat me like I'm a criminal!!!

Being put into place to fix the customer service problems for AT&T is a big challenge. Being a dissatisfied customer myself I get a more deep in-depth way as to why this is such a problem. There are a ton of problems with AT&T, if people weren’t suckered in with the contracts they would be out of business. From experience, AT&T requires a contract for every customer, majority of them are 2 years with 1 upgrade every 12 months. Changes can be made in the account regarded the contract however you’re limited to what can be changed, and cancelling the contract can be very pricey especially if there is more than one persons on the account. I don’t know where to start. As for my situation with AT&T when the patron on my account was able to purchase a phone without my presence, lose the phone, and screw me with the bill all in one week. I’ve called customer service around 20 times over the past 7 months, and every phone call is different. Out of the 20 different customer service PROFESSIONALS I had 2 that were actually able to point me into a direction to fix the problem however I was never able to fix it because of the empowerment with customer service.

In September 2014, I visited the At&t wireless store in Moreno Valley Ca. I was there to see if I could lower my monthly bill. I was told by Mellissa ** (your sales associate) and the store manager that since I was "out of contract" That they would look up the account and see if they could help me. They told me that I was "out of contract" and there was nothing I could do but upgrade my service at a higher cost. After about 40 minutes I left the store disgruntled. I had been a AT&T customer from the onset of cellular service. Because of this issue, in October I Had opted to sign with another wireless vendor. My three numbers were ported over and I received a $1,050.00 credit and three Galaxy S5 handsets. I paid (what I thought was my final AT&T bill).

My service with at&t started on Aug 28, 2014 and I agreed to internet and cable for around $90.00 a month. At that time I did not agree to a bundle package and it was never offered to me. I did not sign or verbally agree to a contract bundle promotion for 12 months. My first bill was paid Oct. 10, 2014 for $155.85. My service was turned off that day. I paid the $155.85, which included the activation fee, and service was turned on the next day. The next payment was made on Oct. 27, 2014 for $110.28. The next bill I received on Nov. 4, 2014 for $171.69 which included a $60.00 reconnect fee.

I was so happy to get my phone upgraded to the new iPhone 6 Plus, bigger screen, Applepay, etc. At the time when I purchased the phone I was told that my plan will not change, I will be charged the same for my services. The only thing I will see next month is the $40 upgrade fee that AT&T charges to all new and all the existing (loyal) customers and I was okay with that. A week later I called up AT&T to take advantage of the 15 gb data plan, which would be the same price that I’m paying for the 10 gb plan. The change was made and the person handling it was very nice. He assured me that my plan will not change in price and I will be paying the same as before the phone upgrade.

My husband and I decided to change our service in or about June 2014. We happily went to our local AT&T store, which after the fact we found is owner operated and not corporate.. We set up with (2) SAMSUNG S5 ACTIVE on next plan 10 g. When we selected the phones we asked all of the related general questions, program rates were 199.99 per phone so on. We requested to have our old numbers (PORTED) over meaning transferred, as we wait 2 hours for this action to happen, the customer service gentlemen stated that we would only be paying taxes on the devices and general activation fees, as it was an installment plan. He offered no review of any documents or request to sign any contracts.

I ordered the new iPhone 6 online and was charged twice!!! I understand things happen but what has upset me the most is that today is day 5 of not receiving my money back and they could care less that it has caused my account to be overdrawn and I've had absolutely had no money! We all know how expensive the phones are so to be charged twice is a very big deal for me! Especially at Christmas time! They continue to give me and my bank the run around. They've lied and said they are gonna send a fax to release the charge but every day they have yet to do it! They have explained to me that a different company processes their online orders so they have no control over refunding my money! This is absurd!!! DO NOT USE this company for your cell phone service! They will over charge you and then tell you they can't do anything about it until the financial dept tells them to!!!

Several months ago I changed mobile phone carriers from AT&T to Verizon. Prior to doing this, I confirmed with AT&T that my last bill would be pro-rated, if I canceled service mid-billing cycle. Not only did that not happen, the last bill I received arrived a month later. I did not receive an October bill. And I was charged a late fee. In an effort to resolve the problems I spoke to several different agents over the proceeding month, most of whom promised to remove the late fee and send me a pro-rated bill. Each agent failed to follow through on their promises I spoke with on last Monday who promised to remove all charges and that this change would appear on 9 December. She gave me a "case number" to confirm all of this. AT&T BILL CANCELLATION CASE # **. Agent: IESHA **. However, the change was not made.

I had 2 wireless lines with AT&T for over a year. I went to T-Mobile. I signed a contract with them to pay my early termination fee to AT&T. I called at&t to have them send me a bill to state what that fee on final bill. They sent me a bill for 349.06 with no breakdown of the bill. T-mobile needs a breakdown of the fee for each phone to pay them. On the bill it only has (one time fee of 349.00). I have talked to about 8 different people with half of them being "managers". I have explained over and over that I need a break down for the 349.06. I now have 8 copies of the same final bill stating one time fee 349.06. I changed bank cards and they turned around and used my checking account to take the money out without my authorization. I will not pay a final bill that does not tell what I am paying for. Does anyone know who I should contact to resolve this mess. I have been trying to get this matter settled since September of this year. I don't understand why no one working there know what to do.

Contract with AT&T during my stay for vacation in Dec 2011, I have purchased a package to call unlimited to Canada. I have paid the package but upon arrival home, I received a bill of 780.00 of unpaid calls. I immediately called for explanation and at first they told me it was indeed a mistake and that they will take it off. Few month later I received a credit department letter stating I have still an invoice to pay of 780.00. Here again I had to take time off work and stay hours and days to discuss what was already said. We finally resolved it with emails and a supervisor BUT GUESS WHAT? I called in 2014 Dec, 2 years later, to get new service BUT the file was never closed by the supervisor Kimberly nor Mrs ** . WOW, now what to do. I am tired, spent too much money and work time to be on the phone - can't have services. WOW, lousy service.

Non working line - No Service At All. Were given TWO dates (second after first was FAILED) & promised a repair technician. COMPLETE NO SHOW & no contact on Both. Have now been without paid for service for full week! Company's excuse is busy techs & FALSE claims about weather. Wow. Have been AT&T customer for many years with Multiple landlines, fax, internet & cell. Please suggest alternate service providers. Have had previous problems. This is "the last straw."

As a valued customer I called AT&T to see if I can receive a waiver on one of the activation fee of 40.00 and they flat out said no. You see I recently purchased 2 galaxy note 4 and 2 tablets within 1 week. Yes the note 4 had a promo no activation fee but the tablet each had 40.00 activation. My bill came out to 331.00. No problem. With the holidays fast approaching l asked for a little assistance. I now see it's all about the money and no customer loyalty. Well, I soon will be heading to a company that truly values customers.

I had 5 boxes with AT&T U-verse for over two years. I called because one of my boxes stop working and I was checking to make sure it was not the television. When I shipped AT&T's box back I shipped the wrong box back to the company. I call to let them know what happen. It took them a while to correct the situation. I called because my box in the other room stopped working. The repairman never show up the first time. The second time the gentleman said that "AT&T turn off your box due to poor credit." First, I never told them to run my credit which is Illegal and second if they are going to reduce the amount of boxes that a customer have, should they tell the customer? I also called about my bill and found out that I was sign up for home phone service without my knowledge. AT&T is committing FRAUD and I hope they get caught and get a class action lawsuit.

I have been with AT&T for well over 10 years. The bill just got higher and higher so I left for a year. I came back with the same number in the summer. In September they said due to excessive data usage they suspended my account. (I never went over my data plan before.) They said the cost for the overage was $585.00 some odd dollars. I agreed to make payments on the amount I paid $100, $100, $200 then $204 with the final payment due 12/5 of $180 some odd dollars. They suspended my account yesterday and said did not know they had done it. A customer service rep said the overage amount in September was 27 mega bites, not giga bites, she said it could have been one photo. Does anyone else think $580 dollars is a little high for a photo? She hinted that it could have been an error. She said they could not give me my money back but could credit my account. During this time they also charged me a $5 late fee and a $5 payment convenience fee. I would rather have a tin can and string than have to deal with AT&T again.

I ported my number out on the 11/27 and my billing cycle is 11/27 to 12/26. I have to pay the entire 29 days. This is an awful business practice from AT&T. I am so disgusted at AT&T. This policy needs to be changed.

I have been a loyal customer since 1984. I am on my fourth iPhone, I travel to South Carolina to visit my son's family, no service searching for one week. I placed an order for a iPhone 5 because Mark ** in VA told me my phone was old, two years bought new. When I received the phone it had many issues, spent two days on phone with Apple, then called AT&T. Spoke to 5 different people was told five different stories. Finally got a manager. I explained situation. He was helpful but are the nightmare. I am leaving and getting service with a cheaper provider, longevity means nothing!

Good afternoon. I have been an AT&T customer for a long time, over a decade, and recently had an issue at the local retail store here in Lexington, KY. [Fayette Mall, 111 W Reynolds Rd, Lexington, KY 40503] I went in to store on Friday December 5th to inquire about upgrading my phone on the AT&T Next plan. I wasn’t sure which phone I wanted and I asked about a return period for the phone (Iphone 6 plus). She indicated that I had 14 days to return the phone with no mention of any restocking fee. The next day I took the phone back because it was simply too large and ** (cashier) told me $10 would be put back on my card. He didn’t even mention the restocking fee until I asked. I was in sales for over 10 years, the actions of those two sales people were clearly deceptive. When I told him that the sales person, THE NIGHT BEFORE, had not told me of any restocking fee he told me there was nothing he could do it about it. I then spoke to the store manager who gave me the same ‘sorry about your luck’ response.

My bill had been on auto pay for several years. Recently I kept getting emails that if my bill wasn't paid I would lose my service. I called and gave them my card number but I keep getting threatened even though I have called 3 more times and emailed. It is still not resolved.

I spoke with AT&T about my wireless. I don't need to use my phone out of the country. I went for two weeks and I bought another phone to use. I knew if I use my AT&T I will be charged, even I turn off my data to avoid extra charge. This morning I talk to a representative. You must pay and dispute the charge. I have bad experience with AT&T not once but I found myself as a stupid for listening to customer service.

I have 4 phones on my ATT service. I am the only authorized to change agreement. In June my daughter who is working in NY city. Her phone on my account was stolen. I pay for insurance each month I told her to go to ATT store. They called me for ok to replace under insurance needed my last 4 of my SS #. They told me I had to pay $199. I asked why, they told me that's how it works. Reluctantly I said Ok. I finished and hung up. Shortly after I went into hospital for surgery. When the next bill came out it seemed high but I was in recovery never read bill, just paid online. When I got the next month bill it was even higher. I called ATT. They told me I had "2" finance agreements for 2 new phones. It appears after I got off the phone in June they did a finance agreement for a "new" phone not covered under insurance without my permission.

I responded to AT&T about their $14.95/month Internet service. I was initially told that I would need to have their bundled service. I told them that I had no need for a land line. The sales person then asked if I had direct TV. I told her that I did have direct TV, and had it for about a year. She told me that if I would allow them to take over the billing of my direct TV, then I would receive the $14.95 bundled Internet service price. I asked if anything would change on the direct TV cost and was told that it would not. I agreed to allow them to take over my direct TV billing in order to receive the discounted Internet price. W

AT&T has by far the worst customer service! We have been with AT&T for years. And one of my phone line and it's up for renewal in December 27th. I was trying to upgrade, so I can buy my wife a new IPhone and they said I had to wait after the 27th. I will be looking for a new phone provider! Maybe another phone company will take AT&T out of business! Stay clear away from AT&T!!!!

I could not get reception at my residence. I was told by the rep to rip the back off my phone. Basically made it junk. Later learned this is not to be done. Then they wanted the bill paid on a phoneless line.

Today I was charged $95 plus various taxes for a total of $113 for terminating my 2 year contract with AT&T wireless 11hr before the contract expiration. AT&T provided me with the unlock codes 4 days before without stating that I had to wait 4 more days until I cancel the service. I had paid all the 24 months payments for the contract length. The AT&T Customer service was unwilling to make an adjustment. Quite excessive and obviously unfair fee!

I signed up with AT&T and couldn't even use the phone where I lived, the service was terrible. I called customer service and they finally let me out of the contract (only because I only had the phone 13 days) but charged me $135.00 for 13 days of service which is ridiculous. Also charged me $35.00 for a restocking fee for the phone, so they pretty much took advantage of me. I am so glad I went to Verizon, service is great and customer service is great also.

They talked us into taking the next program to purchase a new iphone. Spouse was with me when they said we had 2 weeks to change our mind. Which we did within in the period allotted. However they REFUSED to take the phone back. We tried to pay off the next but no one in either of their 2 stores knew how to do it! Three weeks later we were still fighting to cancel the line & pay off the next program. Why should I pay for service I tried desperately to cancel for 3 weeks? They refused to deduct the 3 weeks that we had done everything we could to cancel the line. Ridiculous! They were rude & condescending! They lied to get us to take on the next program & never stuck to their cancellation promise for the program! Can't the government clamp down on these ripoff schemes?

I was told a price for a plan and what a shocker. The first bill after changing plans - The rate is way more.

I called ATT to try and get some overseas charges reduced Which Customer rep Arron ** did for me. He then proceeded to sell me on att u-verse and the great deal he could get me. He said he could get my wireless reduced from $56 down to $22 for signing up with uverse and bundle all 4 services including my wireless, Uverse tv, internet, and home phone (which I didn't even want) for $122 a month. Well my first bill arrived and was over $250. So I called of course and another rep told me they don't offer discounts for wireless for signing up for Uverse. Also he said I could split the activation fee, $98, over 3 payments which the next rep told me I could not do as well. So I sent $163 to my account which I was told would be linked only to find it went to my wireless account which caused my service to be shut off. So I called again to ask what happened and they said they don't link wireless and U-verse accounts. So they said they would take $144 from my wireless account which left $19 and I had to pay the remaining $36.

On 10/22/14 I visited an ATT store to upgrade to a iphone 6. We have 4 lines on that account, 3 of them were getting upgrades. While there the salesperson told us for every upgrade we can get a tablet for $1.00 each. I really did not needed a tablet but for a $1.00 I figure I can give them out for Christmas gift. Anyway I gave them my credit card to paid for the $180.00 ($60.00 for each upgrade). The salesperson came with an Ipad and told me to sign so I did. She gave me my receipt and never even once thought about it.

I'm so angry, att is the worst company ever. This is the third time I hate a payment arrangement and my service was suspended while the arrangement was set. Now they want to charge me 40 dollars for each time they cut it off in error. They refuse to credit me back for their mistakes. Also, they have been making payments on my account that I have no idea of them and my bank charged me a fee for these payments that I did not authorize..

Since April of 2014, ANY AT&T cell phone that came into my home has had constant dropped calls, slow or non existent data connects or 'no service' at all and sometimes can't even call 911. I've called AT&T A LOT about the issue. I seemed to start to have problems when they brought LTE into my area. I've lived in the same home since 2008 and never had this problem before. I've tried several phones, and all have had the same issues. Every time I called AT&T they wanted me to turn off and back on my phones and other various troubleshooting methods which none of them resolved the problem. When I tried to get out of the contract due to decreased service at my primary location, I was told no, and the rep said he didn't know if I had a large magnet in the front yard stopping the signal getting to me. Also, the customer reps have consistently lied to me about my bill, my contract, and giving me free equipment to solve my problem. I HAVE THE RECORDED PHONE CALLS TO PROVE ALL OF THIS! Do yourself a favor and do not do business with AT&T. My next step is contacting the Better Business Bureau and the Federal Trade Commission.

Paid all 24 month of my contract in full. I moved over my phone number to another carrier after the AT&T Wireless agent I spoke with on the phone said it was OK to move. Received a bill from AT&T Wireless for Contract Termination Fee. The agent I then called said even if I pay for the entire contract if I move the number I will have to pay termination fee and said it was in my contract. I went online and read the contract and nowhere can I find that you can't move your number to another carrier once the contract is paid in full. The reason I moved was because the service had gotten so bad that the IPhone 5 was useless. I went to AT&T Wireless store 3 different times trying to get it resolved. This is nothing more than a strong arm tactic to steal from people.

I have been charged for close to 2 years now for merchandise I never bought! I have been paying for 2 ipads and 2 iphones, 5 phones for almost 2 years. Nearly every month there is phony charges on my account. I'm beyond angry. We are working with them to try to get this resolved and they keep pushing it back. My account is so messed up it's ridiculous. Every time we have called they say they are going to put it in the notes and they never do. We have had to start over several times with a claim the past few months. In the meantime I'm paying them lots of money for products I don't have. Not to mention all the phony "dummy" lines I'm paying for. I guess since they are such a rich company the average joe doesn't hold a candle when it comes to fighting them. I am being robbed by at&t and I caught it and now I am fighting it. Can anyone tell me where to get help with this?

It been a nightmare with this company. Data overage, overcharges etc., etc., etc. I was with AT&T years ago and cancelled because of outrageous billing. Decided this July to give them another chance. Ordered 3 iPhone 5s online. Signed up for family plan as my wife was with AT&T so added my 2 boys and me. Family plan with 4 lines total for 160 dollars with 1mb data. First bill came 850 dollars. They messed up charge for 8 lines etc. as phones they sent had numbers on them when we went to local store with phone, had them switched to old number they never took old number off?? 3 hours on phone and at local store they gave me partial refund, partial but I was so frustrated by then and had work to do I just paid. Since then nothing but a nightmare, over data they told me "Whoever put you on this plan should have told you to get on this plan." So I changed and paid another outrageous bill.

I have been with AT&T for about a decade. I have 3 lines on my account and unlimited data grandfathered in. I never had any problems. Two weeks ago, around the middle of November, I get an email saying that I'm going over my 5GB of data and they will add $10.00 for an additional 1GB. I'm very confused so I call AT&T customer service and let them know about the email. Customer service rep Katherine says that it was their fault; they took it off without my consent and it was a mistake that they will take full responsibility for and will call me within 2 weeks when my unlimited data was put back on. Okay. I was pleased.

I have a pretty unique story here. Today I read that AT&T may be forced to refund money due to illegal charges to data plans. Over the past year and a half I had several calls to their customer service and even was redirected to their tech support over this exact same issue, costing me literally hours of time. This was the information I have been looking for because in the past it was never their fault according to AT&T CSR. I brought the phone to the apple store and they confirmed my suspicions that it was related to my service. I tried powering down the phone at night... still the charges went against my data plan. Now, I will say the exchange got pretty heated but no swears were said or anything like that. The CSR (customer service representative) said there is no way to prove when and where. I said they even come through when the phone is off.

My wife ordered a phone on black Friday. She was due for a new one, having it for over 2 years. In the 10 years I've been an AT&T customer, a 2 year contract renewal has been rewarded with a discounted phone. Not anymore. 1) ANY new phone must either be paid for outright, with NO DISCOUNT, or you lose a "savings" you "already get" on your account. Losing this "savings" increased my bill by $40. 2) If you buy a phone using the Next program, you will, over the course of 24 months, pay more than DOUBLE what the phone costs at the "discounted 2-year" rate.

I was receiving crazy $500 cell phone bills for 2 cell phones. I fought with them every month and then I cancelled. I refused to pay the last bill because they continued to charge me and 2 years later they destroyed my credit report. They will not work with me at all and I was a good customer for years esp since I was paying them crazy amounts. Please avoid this company; they are no good!!! BEWARE!!! Look at all the other review they are all bad too! I hate when companies take advantage of people so that's why I'm telling you to stay away!

The terms of service for phone for October, Internet and U-Verse was monthly of $113, and a gift card $150. Card, never arrived and we were hit with charges of $320 for no apparent reason. They refuse to explain the charges. The next month charge was $323 for no reason either. No gift card and on the phone they kept giving me the run around and they eventually hung up on us. They are going to charge for contract cancellation when they explicitly said that this was no contract service.

I have been an AT&T customer nearly 30 years as secondary and primary account holder, but have been on the end of AT&T's billing scams for the past 2 years after moving service into my name.

We purchased a new iPhone 6 from the Apple store. I pay cash to avoid monthly charges so, we agreed to a 2-year contract and paid the $500 for the phone. When I got my next bill it had gone up $25/mo ($600 over the two year term). No one ever told us that paying cash would increase our plan cost. When complaining I was told that had I financed the phone with AT&T and paid it off the next day, our 4-lines for $160 would not have changed. Who would have thought that you would be penalized for paying cash? Apple was no help and AT&T was just nasty. We finally received a call from a very nasty woman from AT&T corporate who offered to let us return the phone and get a refund but the refund would be a credit on our bill. What good is that? Or, we could pay the full price of the phone $849. Either choice was so that we could get back our 4-lines for $160.

Late July 2014, entered into a 2 year agreement with AT&T Wireless for device capable of providing wireless service for my new Surface Pro III. (Replaced my iPad.) Signed-up, took device home, attempted to download program into Surface Device and start using wireless. Won't work! Back to AT&T location in Shenandoah. Computers in AT&T not working. Handed a card that addressed on how to load program into Windows 8. Now able to get on internet... for just a couple of minutes and the connection is then lost!

I have been following up with ATT for almost a month for 1 bar coverage in my apartment. They said they set up a case as one of the towers was down. After no improvement in 30 days, I called for a status check. They said I would need a microcell and would come out of my pocket. I am really disgusted how they are selling these for $200 and making money out of it and not provide a resolution. Any help would be great.

When I had had enough of AT&T's charges, fees and penalties, I moved my service to T-Mobile. It was November 3rd, 2014. I called AT&T that same evening to verify that my service had been terminated. Today I received a bill from AT&T for $60+. I couldn't believe it. I called their customer service dept and was told that even though I only used their service for 2 and 1/2 days in November, I still had to pay for the entire month. That's because they bill 30 days in advance. What a racket! They're going to get a full month's payment even though I was no longer using their service. The woman said it was in my contract, so they had the right to charge me, so go screw myself.

Last month I have applied for a bundle package ie: Wireless and Internet. I done my purchase transaction online with a rep from the Alabama. I am located in Georgia. I was given the pitch of services offered. I was asked for my personal information to run a credit check for the internet service. Np. So far so good. Now I asked about the wireless offers. They had the Iphone 5s for .99 cents with a 2 year contract or I had the option for a Samsung galaxy S4 for $1.00. I went for the Samsung. Next the rep asked permission again to run my credit check for the wireless side. I said ok but not understanding you running my ss# twice.

I received a brand new phone on 11/17 after I made an initial-like payment on 7th. The phone was broken at its arrival, so I made another deposit on 11/19 and dropped it off at a local post-office with a return label that At&T made me to use. It's been 2 weeks and the item is still on its way. My credit card is due and the payment still not reimbursed yet. Tracking doesn't show where exactly the package is. AT&T continues to say "Just wait," but is taking too long. I need the money back and they need to change the return option in the future.

At the time when I initially called AT&T in July, I had their U-verse service for TV and internet plus AT&T wireless. I called to either lower my TV plan or to see if I would qualify for another promotion to lower my monthly bill. After spending over an hour on the phone (mostly on hold), the AT&T rep presented me with an offer that would lower my cell phone bill by $25 (from $165 down to $145) a month and my new rate on TV plus internet would be $145. It was $119 before my promotion went away so my total price for wireless and U-verse would be about the same as I was paying with the initial promotion. I agreed to this and waited for my bill to reflect the new changes. First, I received my U-verse bill. The amount of the bill was not what the AT&T agent stated over the phone so I waited for the next month to see if it would change. It did change but it went up to $185.

Called regarding data plans charged to my plan for non-data phones. I had called back in September and I was given wrong information regarding pay per use data plans for 3 of my lines and manager Eugene will not issue credit. He said I was responsible for those charges. The only thing he kept telling me was "I will address those issues with the agent." Eugene admitted that they made the mistake and that he was sorry for the wrong information but that I was still responsible for those charges. After telling him that I was canceling my service he said it is what it is.

I have 4 services with AT&T, 3 phones and an iPad. In December of 2013 all three phones were eligible for an upgrade. My wife and I decided to wait and we upgraded our daughter’s phone only. Fast forward a year and I get told it was my line that was upgraded. I asked them to correct their error. I was informed twice that it would be taken care of. Tonight I was told that their legal department said they can't do it. Really? This is totally a bunch of garbage. Their employee in a company store screwed up and I have to be penalized for it? Makes no sense and is not right. I wonder how many more people are out there just like me that got taken. Stay clear of AT&T at all costs, they claim to care but I guess it's only for themselves.

On September 29, I contacted AT&T to transfer my wireless account from Verizon to them. Based on instructions from the on-line agent, I was advised to open two accounts: one for my existing equipment that required sim cards (ipad air and iphone 5), and a second one for the three new iPhone 6s that I was ordering online. I was not asked to pay for anything at that time and was told that the two accounts would be combined into one when the entire order has been shipped. I expected to begin using the service with the rest of my family when all the equipment arrived. I received the sim cards a few days later but the iPhones were on back order and ended arriving about a month later during the first week in November.

I called 1-877-722-3755 and was on hold for almost 2 hours before a rep. helped me. I'm not happy! You're a phone co. and putting people on hold that long is stupid. I'm not happy and I've been a customer since the 80's for what?

I have a 5 iPhone, and has had it for 3 years now. It is getting slower and just in a need to a new phone. I was walking into AT&T and the Manager of the store was holding the front door open for me. Front door be opened for you is rare for any store you go into these days. Right away I was having high respect to him for that. Then he asked me "What are here for sir?" I told him I am in a need for a new phone and really would like a 6 iPhone. He had a 6 iPhone, handed his personal phone over to me, and said "Do whatever you want to on it, you can text anyone, call anyone, get on internet, and just act like it's your personal phone." So I played with it for about 10 minutes, and fell in love with it! It was a 6 iPhone Plus. The attitude the manager had toward me is what sold it to me. I bought it right after I handed it back to him. AT&T salesmen have always been great to me and keeps a loyalty to them.

I have been trying to change my service from AT&T to Time Warner for several months. AT&T has not "ported the number over" and insists on charging us for Internet telephone and cable even though we have had Time Warner for Internet and Cable and returned AT&T's equipment to them. They are charging us $217 a month. Customer Service does not acknowledge that we discontinued them for Cable and Internet even though they sent us postage paid return labels for the equipment. I have had Time Warner here three times and each time they tell me that for some reason AT&T will not port over the number. AT&T's customer assistance was rude and had no idea what was going on.

All I can tell you is that if you contact AT&T over the phone they will tell you bold face lies and then when you call them back mysteriously they have no record of your one hour phone conversation. I truly believe their reps are trained to lie and to not keep documentation of their calls. I will keep it brief because I could really write a book on their LIES and Failure to tell you the TRUE facts. First I had an accident with my iPhone. I knew I was not ready for an upgrade but the AT&T rep on the phone said, "No problem, your son is ready for an upgrade and we can use his upgrade for you." Lo and behold I get a phone in the mail with some NEXT program referral and charging me over 500 for the phone. I call AT&T back. Lo and behold both a REP and a Supervisor tell me that my son is not eligible for an upgrade and they have NO record of my conversation with the rep telling me that. LIES!!!!!!!!

My daughter went to Best Buy to upgrade her IPhone and wasn't told that she was in fact financing the new phone @ $749.99 for 24 months. What she was told was that she only had to pay the tax under an AT&T plan called NEXT. Upon receipt of our monthly bill (we have a share plan), the installment plan for $31 was added to our bill. After spending a frustrating 90 minutes on the phone with AT&T I got nowhere. I am logging this complaint as AT&T will increase your monthly bill if you request the standard upgrade package. This latest promo is increasing AT&T Revenues and compromises existing customer accounts.

Purchased a new iPhone 6 at launch taking advantage of the Trade-in promotion of $200 for iPhone 4. I sent in a fully functional iphone 4, carefully cleaned it, reset it, took the SIM card out and sent it off for $200 AT&T promo card. But when I got my rebate card it was for $9. I called and the agent, stated the notes say "the phone wouldn't turn on when they received it." Knowing it was at like 25% battery charge when I last shut it off, and it took a few weeks to process, it's no surprise that the battery could be dead. I asked if they try charging them and got a canned "it wouldn't turn on when received." I pressed the agent if they charge the phones and they won't or can't say anything else about it, just that they cannot send anything back, there is no escalation recourse, that if it doesn't turn on when received, they give $9. Wow! How infuriating. $191 short because the battery went dead and apparently they won't charge them before testing. I certainly would have kept the phone. I'm very angry there's no recourse and I feel scammed.

We have the AT&T 10GB Family plan for 4 phones. Apple said we could go from iPhone 5 to 6 for $400/phone. Then AT&T's contract added $100/month (never disclosed) for the two year contract. The extra $2,400 will make the iPhone 6 cost $1,000 each. Who would pay a thousand for a phone? This needs a class action suit.

I bought a Samsung Galaxy S3 phone with AT&T with 2 years contract in 2012. I completed the contract in September 2014. Every month, I was paying 80$ (post paid) for unlimited talk and text + 300 MB. Recently, I decided to move to other company as my bill was high with AT&T. I found that my phone is locked. I tried to unlock my phone by submitting request to AT&T. However, the code they sent me never worked. I tried to get help from customer services but they recommended me to apply for code again. I have received several codes from company with none of them working. I gave up... I bought a AT&T prepaid which is not that expensive and I don't want to buy a new cell phone at this point of time. They are pathetic in customer services in all aspects.

AT&T: Cheap Lip Service From Expensive Carrier Who Punishes Customers With Stalling Tactics. Avoid AT&T's 2014 Black Friday Deals - You'll Pay For It Later. Bottom Line: AT&T DOES NOT UNLOCK CUSTOMERS' DEVICES (As Revealed in Nearly 99% of Customer Experience). Here's One More...Met qualifications, jumped through hoops, stood on one leg, barked like a dog, got on my hands & knees and begged (also like a dog) and STILL AT&T REFUSES TO UNLOCK MY PHONE--despite their previous reluctant concession to do so (after first denying request, of course, as in everyone's experience).

My daughter's phone stopped work. So I went to the store, the guy checked the phone and told me: "it doesn't have water damage or crack, you can call customer service they will send a new phone." So I called, the lady went through the steps, everything checked. They send me another phone, and I send the other one back... Today I received the phone back with a crack and a note that saying that they gonna charge me $469.00. I called and they told me that they're not responsible for the damage on the way... I'm really mad that I have to pay for something that I didn't do. Why AT&T can't resolve this issue at the store like Verizon?

They will add charges after charges on your account. Ridiculous fees will be added to your account and will have to pay hundred of dollars on termination fees. I would not recommended AT&T to anyone. Not even for my enemies.

I received my two phones LG G3 from Costco as AT&T the carrier. I told the Costco kiosk rep that we wanted to pay for the phones upfront so that we don't pay a large sum of money on a monthly basis, so he advised we call AT&T (#611), explain to them that we would like to purchase the devices and not the plan. The gentleman I spoke with on the phone on 10/24/14 asked for my card number and said that we have paid for the two LG G3 (total worth $1,159.98). Found out the phones were defected 11/1/14 and wanted to exchange them. Kiosk rep would not let us because we didn't return all the car accessories, Costco general manager said that shouldn't be a reason why we can't get it exchanged. I was very upset so I wanted to return the phones all together. Long story short - Costco let us return the two devices after 5 hours of me explaining that I have brought the phone within the 14 day policy and how the phones are defected. However Costco could not cancel our account because they didn't know how.

These people are crazy. They tell something one day and the very next, they'll change it. I bought an iPhone with them and I was told to pay only for the days I use if I returned within the according days. So I did but they want to charge me for the whole month.

I cancelled my account with AT&T; first Uverse because I moved and Uverse was not offered and then cellular because they accessed my checking account for the final uverse bill without authorization. I went to the bank and reported the problem and the manager had me replace my debit card so AT&T could no longer access it - well now they have again attempted to help themselves to my checking account using the routing and account number, without authorization. This is not the first complaint I have filed against them, but I intend that it will be the last as I will never do business with AT&T again for any reason.

On Nov/23/2014 I went to Target, located at 2499 Whipple Rd, Hayward, CA 94544 to upgrade my cellular phone. The Mobile phone's representative named **, told me that I qualify for an upgrade on my existing account and my plan would not change. Since they had a glitch with their system, I wanted to ensure his information was accurate and asked him to call an At&T representative. He called AT&T and his manager, named Andrew, both confirmed my plan would remain the same. Still, I wanted to verify myself the accuracy of the information provided so I called At&T at 1-800-331-0500 around 1:00 PM and spoke with Taja from the Upgrades department. I asked her to confirm that my payments would remain at $45/month (after my FAN discount) and I will still have 2 Gbytes of data. She confirmed. She said the only thing extra I had to pay was the activation fee for the new phone. After receiving this information, I accepted to proceed with the purchase of the new phone and 2 yrs contract with AT&T.

I signed up for AT&T U-verse in the Summer of 2014. At that time I was paying $160.00 for direct. AT&T offered me a great deal of $120.00 a month for U-verse tv (with all the movie channels except Cinemax, their highest speed internet and limited home phone service). The installation process was horrific. They didn't show up at all on two days I took off of work for guaranteed installation and then they showed up and couldn't complete the job, requiring a fourth full day of installation services. But I thought it would be worth it due to the great rate they contracted with me for. However, every single month since I contracted with AT&T, they have overbilled me. It started at $160.00 a month and has now crept up to $222.00 a month ($100.00 more than my contracted rate). I have had to call AT&T every single month and spend over a hour on the phone with their representatives to get the overbillings reduced (which they have done every month after my hour long phone calls, thereby evidencing that they know they are overbilling me).

I recently changed my unlimited grandfathered plan (after much hesitation) to save money. I spoke with 3 different reps and they all quoted me $175/mo. They all lied, do not listen to them when they try to get you to change your plan. My bill is now more than before I changed my plan and cannot believe they do business this way. I am canceling and will never return.

AT&T screwed me from getting 2 new phones with services over a day late bill for $70.38 on my u-verse. If I would have went with Verizon or sprint, no problems. I want to say thanks to AT&T for rewarding me for my customer loyalty, giving me so many signs that I'm an important customer. Also thanks for the many hours I have sat on hold waiting to getting the run around by your customer service reps, you have trained them well in showing the public they have no choice but to take it up the ass from corporate America when all we need is a little co-operation when your screwing us over.

I have been a loyal AT&T goPhone customer since June of 2012. I initially switched because after I moved my Verizon phone no longer picked up service and AT&T had covered where I moved to... Lately I have been making a note of when I make my payments because I have been noticing that I have been only been getting approx. 3 weeks of service each month and the plan I'm on is the unlimited plan which claims the service period is supposed to be 30 days. Not only have I been getting ripped off almost a week of service, but the day my service is supposed to be up I don't get notified until the day is just about done. This I find to be very unprofessional - it feels like nothing more than a slap in the face the way their services are being run. I pay for 30 days service it would be nice to actually receive the full 30 days.

11/23/2014: Attempted to enroll in autopay. Was not aware of dates AT&T debited my account. So, spoke to Customer Service and set up payment on the 5th or 7th (Do not remember). I paid November bill. Today, received e-mail with video bill stating autopay would occur on or after November 20, 2014. Called customer service; did not listen to my concern, only himself; spoke to supervisor, Victor ** then my call dropped! Heck if I’m going to go through all the ** calling back! Victor sure as ** should have called me right away! He never did. So, I'm writing corporate a letter of my experience. Attempted "live chat". That only took forever! I wrote I had 2 dropped calls in the past 2 days.

I was scammed into accepting the new "Next" plan. It was NOT clearly stated to me that I was paying $600+ for a new Samsung phone or I would have NEVER agreed to the "Next" plan. WHY would anybody when they can upgrade to a two-year contract and get a phone for $200 bucks instead!!!!!

I have to say that I was satisfied with Uverse. Compared to Charter's horrendous "service". The channel options are better and I never lost service, even during ice storms. However, I had to call AT&T every month to argue about the total of my bill. Not only was it always higher than normal, they were always adding on late fees when I was paying my bills on time. Then, I call to make my payment, and my bill is $350, when I only pay $104 a month. I was told I never paid my last bill (which I had and my bank statement showed) and that they shut off my service and I had to pay to get it turned back on. I'm sorry, are you serious?!

Went to upgrade 2 of my 4 phones on a family plan with AT&T. Before placing my order I got a warning that my monthly bill may change. I stopped the order at that time and called AT&T and spoke with a representative who informed me not to worry, my family plan would not change. I proceeded to order the 2 phones and now my bill is $55.00 more a month. Once I received my first bill I called and spent about 2 hours on the phone with AT&T getting transferred to 6 different representatives. Was told that the employee made a mistake and that they could not change me back to my old plan. Basically I was told by the manager that I can't believe anything that the representative tells me because they make mistakes!!! I have been with AT&T for 15 years and I am now going to leave them, not sure if any of the other phone companies are any better.

I had used AT&T Wireless Phone service for 2 years with some minor billing problems. After numerous hours on the phone with the idiots in their customer service dept, these were corrected after constant complaining for 5 months. Then $265 in charges showed up on my bill to places where I knew no one. After months of dealing with more AT&T imbeciles, I finally moved to another phone service provider. AT&T has the absolute worst customer service in the history of cellular phone service. I will never use ANY AT&T service ever again, period. After reading all these horrible experiences with AT&T, if you use them, you are a complete idiot and deserve getting screwed over by them.

Order was placed on September 30th, 2014 for an upgrade to my iPhone 5 by iPhone 6 with an online sales agent. Order was confirmed same day with a confirmation email. The confirmation indicated a delivery between 20 and 35 days. On the 35th day I was notified that order was canceled due to credit card being rejected. I immediately phoned and had the customer care agent tried the card again. It went through with no problem. The customer care agent indicated I would be placed at the top of the order list. I kept trying to get status update from my AT&T and the order stilled showed as canceled. I phoned customer care to ask that order status be corrected so I could know when the phone would be delivered. Each time I was told order was not canceled but they could not correct the status with my AT&T.

I signed up with ATT Uverse, was told I would receive a $50 credit card, but instead ATT debit my checking account for $166.02 after I cancelled 13 days after signing up. I want my money back!!!

My contract is for "unlimited" data which I pay extra for, but once I reach 5G, the service slows down so dramatically. It takes me multiple DAYS to download the same thing that only took a few minutes to download prior to hitting 5G. What a SCAM! AT&T SUCKS!!!!

I just received my on-line bill, and just as I suspected, it is still not right! Signed up for a Direct TV/Home Phone and Internet bundle six months ago. It has never been billed correctly. I am getting ready to sit on hold for 20 - 30 minutes, that is if I don't get disconnected, which has happened several times. This will be the 6th month that I have called at every billing cycle. I do get a credit and I always ask, "You aren't just crediting my acct. are you, you are fixing the problem?" "Oh yes, we are on top of it and will correct your problem." I have talked to many supervisors all claimed that this would be corrected. They all say, it is just a matter of applying the correct promo code. Last month same thing, customer service rep. took all of the info for the 6th time and said she was taking it right to her supervisor. In the mean time, I find it completely funny, no it is not funny anymore....that my bill keeps going up $3.00 - $4.00 a month during all of this. I'm so tired of getting ripped off! I have wasted so much time with this issue, probably hours. I have explained this so many times. Isn't there anyone who can help me! I am sick of it and AT&T!

When I changed my data usage from 10g to 15g I was told that my smart limit that I have requested originally to control data usage on ** and ** were no longer available and I was told that I can control data usage from each phone. I was under the impression that I was not going to be charged anymore for smart limit for these two lines, but I was surprised that I was being charged for it every month, and I was told they cannot take off the charges previously since I was told no longer to control data usage. I ask to speak to a supervisor and I did speak to someone named Matthew ** which refused to take off the prior charges since the change to the smart limit. I am very upset because originally when I asked for ways to control data usages on these 2 lines they recommended smart limit, then told me I am no longer able to use it to control data usages. This is a highway robbery to me from att wireless.

I contacted AT&T because my contract was going to expire in two weeks. I wanted them to cancel my service when the contract was up and I expressed that to the representative who assured me I would NOT get a cancellation fee. A month later, I got a bill for $100 because they said I canceled my contract early. When I contacted customer service they said that I had requested to cancel early - even though it made NO SENSE. I pleaded with the agent, then with her manager, and then with the manager's boss. She eventually agreed to reduce the fee by $50 and I accepted because I don't want anything to show up on my credit. Needless to say, I WILL NEVER GO BACK to AT&T. If you are in a contract with AT&T make sure to save all correspondences online and record ALL conversations. It will save you a lot of time and headache.

I bought a phone on a 2 year agreement in June 2014 paying 21.25 per month on my bill. Approximately 1 month later I had to exchange the phone because of some hardware issues. It wasn't a big deal but I did have to travel to another store, a service center, to exchange it. A month after that, another hardware issue arose, different problem but because of my hectic schedule I wasn't able to visit the service center and had to mail it in. ATT sent me a replacement phone and I packaged the phone I was to return exactly as described in the return instructions. A couple of weeks later I received the phone back stating the phone had a cracked screen and that voided the warranty. I did not send the phone in with a cracked screen so I called them up.

I used to be an AT&T wireless customer and would like to bring to your notice what really goes on with AT&T customer care. I know it's a long post, but I've mentioned all the details. I had a contract with AT&T through which I also bought a Samsung Galaxy S3. I cancelled this contract in March 2014 because the monthly bill was proving to be too high for me. I actually went into an AT&T store, spoke to a STORE REPRESENTATIVE and cancelled my contract. I asked him there and then what to do about my phone and if I would be able to use my phone with another network now and he said that my phone was now UNLOCKED and ready for use with another network. Hours later, I purchase an H2O wireless sim card and my phone was working fine with it until a week ago.

We have insurance through spouses retirement - AT&T & special enrollment because of his age & Medicare next year. We did everything right & AT&T made a "administrative error", cancelled our Kaiser Coverage & BACK DATED IT THE FIRST OF THE MONTH! I'm very ill & they cancelled our coverage. They said they are WORKING ON IT but have actually made more mistakes. I'm desperate!!!

I signed up and the rep said our bill would average about $89 - $100 with taxes. We have been charged several fees and the bill has not been lower than $250.00. I switched to save money and now I am losing money. NO one tries to help with this matter. I HATE AT&T.

I was getting emails from AT&T and so my mom and I went to the AT&T Store. I went in and I was talking with a male employee asking him what the emails were for. He told me that they were for new phones and service. I told him "oh ok I'm not ready to be switched over", that I don’t have my three lines with me and that I'm paying a previous bill and a new bill with T-Mobile. He had me then sign a blank screen for when I came back in the store and was ready to be switched over. He then went into the back and got 2 Samsung Galaxy S4 phones and started porting over my phone number and my mom’s number after I distinctly said that I was not ready to be switched over. He said "I know what you said but you just signed a 2 year contract with us." I told him "you said that I signed to have my information saved for when I came back in and had all 3 of my lines with me and was ready to be switched over to you guys."

When I opened an account with AT&T I wanted to open two separate lines, one for myself and one for my best friend. Before we completed the process, I specifically asked the rep would my friend's sub account affect my line if they're not able to pay their bill and the answer was no! They told me that the two lines have two separate account numbers and one will not affect the other! Several months later my friend lost his job and wasn't able to pay his bill and not only did they interrupt his service but they interrupted mine as well! My bill was paid and I couldn't use my phone, how fair is that? I called and talked to a few reps and they said that it was because both lines are linked by my social security number. It doesn't make sense to pay a bill and not be able to use your phone!

My girlfriend is on the next program w/ four lines. We are paying UNGODLY amounts of money for a phone bill and it just keeps getting worse. Hidden fees, taxes, and other expenses and when she or I call about it no one can tell us where all this money is going. On top of that she cannot drop the plan or her credit will be ruined and she will owe thousands of dollars. We are trying to move in together with two little girls and can’t because ALL our money is going to this damn cell phone bill. Help please!!!!

Att tried to sell us on a bundle internet phone service over a year ago. We agreed to let them add internet as a bundle. After learning that the speeds would be slower than time warner, we cancelled the installation of the service. They never came or installed the internet. The $47 internet charges appear on my bill every month. I have to call and cancel the charges every month and they assure me that next month the charge will not appear. I have called 8 times every time the same thing is told to me. I am so tired of paying for something I don't own. A class action suit should be brought against att regarding this as I am sure 10000 of customers are being charged as I am.

I have been a customer of AT&T for thirty years. I called to have my service transferred on 12/8/14. However, it was transferred 11/15/14 and as of today 11/19/14 has not been reinstated. A tech came to my home and indicated I would have to wait until Monday. When I called I informed the customer service rep to cancel my transfer scheduled for 12/8/14 and once I relocate I would call them again. Well, they cancelled my service at BOTH places. Now, they need to pull a credit report because I am a new customer. Well, I do not want you to pull my credit so what do I need to do. I have to pay $150.00 for an early termination fee if I do not allow a credit check. Why should I have to suffer for a mistake that was made on your end. I am going to Comcast and see if they will value me as a customer!!!

My mother passed away on July 2, 2014. By July 10, 2014, we had her house cleaned out, so we called AT&T to have service stopped. We were told it could not be stopped until the next day. All phones and televisions were removed from the house. On August 3, 2013, we received a billing from AT&T for July and August. We called them and they apologized for the mistake. They said we had a refund coming. We received another billing in August, 2014, with a warning of late payments. I sent them my mother's death certificate, my Power of Attorney and demanded they stop this harassment and send us our refund. September, 2014 we were turned over to collections with the bill is now over $200.00. Again, six phone calls in one day. I was transferred to a supervisor named Greg **, Employee # **. Mr. ** said there had been a terrible mistake.

I hate how big companies will promise to call back and never do. I fell for it again with AT&T. I have a serious problem and after several hours on the phone AT&T promised a supervisor would call back. Just stupid on my part. I guess my only solution is to terminate my service because they will never fix it.

Every time I open my bill from AT&T, there's a new charge on my bill and every time I call and complaint about, their always trying to get to sign up for AT&T Uverse. And if you try to cancel they tell you how it will cost and it is an crazy price.

This store address is 9940 Waterstone Blvd Cincinnati OH 45249. I try to return exchange 5s to Iphone 6 within 14 days of purchasing on 11-03-2014. I talked the first AT&T person named **. She does not appear happy to work there or know what she is doing other than make nonsense excuses. She become somewhat rude when being contradicted. She first said that I cannot do it because I got the phone in 2012 and out of 14 days. After I showed her proof when the phone purchased, she then claimed that she cannot help because the phone was ordered AT&T ONLINE not the local store. I contradicted her that both are AT&T, I should be able to exchange at the local store. She then said that I cannot do it because I already bought it and owned it (AT&T NEXT). I told her that was not what said on AT&T website.

Did not comply with our agreement to credit our wireless account for the overcharge bill of $456.63 for the month of July & $695.18 for the month of August 2014. Last August , 'Danny' of ATT billing, agreed to settle on $695.18. Original agreement was to credit our account in 4 monthly installment(s): AT&T only credited us $91.08 for the month of Sept. 2014 & $185.40 for the month of Oct. 2014. They refused to pay the outstanding balance of $418.70 as agreed upon on our discussions with their Billing Department 'Danny' & 'Antoinnette' last Aug. & October of 2014. On Nov. 15,2014 ,'Keith **' from ATT billing refused to credit our acct. for the remaining balance.

The absolute worst customer service experience I have ever had with any company in my entire life.I have had 5 samsung galaxy note 3 phones. The 5th one is already messed up with software issues. I was told that my only options were to cancel my contract, warranty replacement or the next program. I haven't had a working phone yet! So I can try a 6th phone, or pay more money for a new phone?

We have been customers with AT&T for several years and as of today we are cancelling our service with them! I've spent hours chatting and talking with their reps who fail to understand what I'm trying to explain to them. They actually hung up on me when I asked numerous times to speak with a supervisor. When I called back, they put me on hold for 14 minutes. Nothing has been resolved and I think it's sad that a company as large as AT&T has a crew of representatives, apparently from India, who can't understand, communicate, or respond with an answer that would clear my questions. Warning: don't ever expect to actually be put in contact with a supervisor!

AT&T claimed not to have received my return but changed stories to the box was empty then back to non-receipt. After hours on the phone with many "managers" who said I had to pay for the returned phone I called USPS, filed a Fraud report against AT&T and all carriers involved. USPS did give me the name of the business that assigns the carrier for transport from USPS to AT&T Returns Center. This company, Newgistics in my case, said my phone was delivered and to have AT&T call them.

I purchased unlimited data. Then told years later it will be throttled. Slow down. Force to buy GBites, for faster data. Purchased data. Still service so slow. Yet being charge. Told must buy new phone to have great data. I have iPhone 4. So now I must buy iPhone 5. Told by representative I'm tired of being charge for data that doesn't work.

I switched accounts a couple of months ago [I went from my own account to a shared one with my boyfriend]. I did this at an AT&T store. However, before I went in, I looked at my account and thought I saw a bill that was due [I didn't realize I was going to switch accounts before I went in; they convinced me at the store]. So then I asked the AT&T workers if I had anything due. They said that any fees from my previous account will be prorated and billed to me within this new account [which was under my boyfriend's name], and basically told me not to worry about it. My boyfriend has the autopay function set up, so whenever there's a bill, his bank automatically covers it and I just pay him back. So I didn't worry about it, like they said...

We have AT&T U-verse, phones, internet. My debit card recently expired, received letters from AT&T to call or update online. Placed call to customer service, provided new information for auto pay. Asked that this be added for both accounts, was assured it would be! My account was not debited for phones $221.00, so now I am being debited double for all $441.00 and $151.00 @ this is crazy! No one follows thru with what they say! Must be a prerequisite for employment! Will be looking for new provider!

Can't use my services cause it don't work yet I'm paying for the service. Can someone be of some assistance. I have called and complain but nothing has changed and they don't want to credit me.

I upgraded the whole family to the iPhone 6. They had a buy back program for each phone ($200 per phone). We sent the 3 phones back in the provided boxes with pre-addressed labels provided to us from AT&T. Sadly the post office took them from me and I didn't get a receipt (2 packages total). One month later they have no record of either package and don't seem too interested in looking. That's $600 they owe me. My bill is also much more than I was told. I asked for the name of the woman customer service rep. and she told me it was Samantha ** !!! It's like a black hole. I am buying out of this program and switching providers. Anybody else had problems with buy back?

After 1 month and a 1/2 of waiting for my iPhone, and being told every day to keep waiting, At&t cancelled my order, and said I will have to start over. I ordered iPhone 6 plus on the next plan on Sept. 29th, and was charged $60ish for taxes, etc. I was told I was good to go, and to just wait. I have checked the order status link on the website EVERY day, and was given the expected date of Nov 6 - 17. All this week, same story, and the rep told me everything was fine and to keep waiting. Then last night it changed to this: "Your order has been cancelled."