AT&T Wireless Reviews

I signed up for U-verse about a month ago. AT&T returned a payment for two months worth of phone and Internet services. Today they cut off all service. I spoke to two customer-service people who said that we were paying for old service and not U-verse. We have the same telephone number but they applied a new nine-digit number we have to use when paying our bill. Really?

I reviewed the contract, which stated that I must contact AT&T prior to the end of my one-year promotional package in order for them not to give me any more service after the promotion is over. I called in advance to let them know not to give me service and that I would not be in the US during the end of my contract so I would not be able to call and cancel then. The month after my contract ended I STILL received service and got an invoice from AT&T stating that they gave me service when I specifically asked them not to, they charged me a reconnection fee, and charged me the month at their new higher rate. I had to call and after 3 hours of talking on the phone, they finally reviewed their system and saw that I did in fact place a call before in order to place a cancel notice. So they went in and subtracted all the amounts they had added and I paid the "FINAL" bill of over $150 for previous services.

I purchased 3 phones and I am not satisfied with the iPhone 6. Actually I hate it. Would rather have the galaxy. I was told I was 4 days over the grace period for exchange. So now I am stuck with this phone and I actually hate it and don’t want it. I can't believe that you can't do anything about it and they wanna have dissatisfied customer over 4 days. I know they can switch this out but they want. Very dissatisfied with my first experience with the wireless division. I switched all 3 phones thinking I would get better service... dissatisfied customer.

The AT&T store on west Bloomfield, Michigan on 14 Mile RD and Haggerty RD were rude to a customer today at about 3 pm EST. February 12, 2015. A sales rep, ** was very rude and continued to argue with a customer before she understood the issue the customer was there for. She continued to argue telling the customer "I TOLD YOU" with a nasty attitude. She did not fix the issue with new iPhone to activate it with AT&T service. Customer went to an Apple Store nearby (12 oaks mall) and was able to get the iPhone activated. No unlocking was needed as this rude AT&T rep kept insisting. We will never step into this store again nor recommend it to anyone. I am considering canceling all my 4 mobile lines from AT&T. A verbal complaint was filed with the store manager. AT&T store address: 7460 Haggerty Rd, Country Ridge Commons Shopping Center, West Bloomfield Township, MI 48322. (248) 661-8652.

I made the mistake of ditching Verizon for an att plan only because I got an unlocked phone for Xmas and had no choice in the matter. My bill is supposed to be $115 a month for 10 gb and I keep receiving text messages when I am not even over this 10 mb limit that I'LL be charged an extra $15 for each 1gb thereafter which is not right. Small print says att reserves the right to determine usage and what they do is deceptively give you all the wrong data usage information on their bar charts, telling you that you are over limit when you aren't to charge you extra money. I had a 2 gb plan with Verizon and never went over in 5 years... att refuses to adjust my bill in accordance with my monthly plan over a 3 gb debate as they charged me $15 x 3 - $45 over on my bill claiming that I used 13 gb.. You mean to tell me that after 5 years of a reliable bill from Verizon I switch to att and my first month's bill is $200 at 13 gb? Not.

One of my phones had unlimited data associated with the phone number grandfathered to that phone number. Last March or April an AT&T wireless rep sold me a new program. Without informing me if I accepted the new program I would lose unlimited data on one of my phones. When I called in for that problem both the first rep and supervisor refused to correct their error of omission.

My husband has an office on our property at home. He has business & residential lines going into his office. AT&T from 1999 was billing him for long distance as a billing number $34/month approximately. They were also charging him for a residence number and billing him $6/month for long distance charges, i.e. he was getting billed for long distance as a residence and also as a business. AT&T is giving us back two years worth of the business long -distance (which comes to $1200). We overpaid probably closer to $10 -$15,000, but AT&T says, 'Sorry, the statute of limitations is two years'. They committed fraud. AT&T is the worst company I have ever dealt with.

I installed this service on Feb 3, 2015. I signed up online expecting to receive an online-only U-Verse bundle promotion: 18MPBS internet access, plus TV Basic for free and a year of free Amazon Prime for $49 a month for 12 months. That is what I agreed to when I signed up. I even double checked to ensure of this!!! So the AT&T guy comes around on Tues, Feb 3, and installs 6MBPS INTERNET AND U-VERSE BASIC TV. That's right folks, 6MBPS SPEED - PALTRY in this day and age; might as well have installed dialup. I am a student and I rely heavily on internet access for my online classes and to complete homework assignments. Furthermore, I live in a household with four other people who also rely heavily on internet access. 6MBPS is not going to cut it.

Went on a trip to Mexico so I signed up before I left for their $30 international (Mexico) plan. I was told by the rep over the phone that the plan included unlimited texting, 80 min of talk time, and a bit (I do mean small amount) of data. So as not to run over my data I should shut it off when I wasn't near WIFI. I kept my talk time to 69 mins so as not to run over my 80 mins. There was NO internet anyway outside of my hotel and I'm sure they probably already know that. I am being charged the $30 for the plan, 70 for my regular monthly bill, and $69 for my 69 minutes of talk! Apparently the rep told me wrong and it's $1 per minute of talk time!!!

AT&T has the worst customer service EVER! Please do not get them as your phone company for the sake of your pocketbook. My bill was $50 then the next month it was $350 pretty much because they didn't charge me enough last month. I was on the cheapest plan and expressed my disbelief and disgust in the new bill, and was told there was nothing she (Melissa **) could do. They do not care about their customers just their money! And when I told her I will be writing a complaint she said "ok, go right ahead" and then sends me a text saying I need to get the free AT&T app to view my bill. I mean obviously I have it if I saw that my bill was a crazy amount and was pointing out to her all the miss charges that meant nothing to her. Melissa ** was who I spoke with. She was very rude and I was angry but "customer service" is to help the customer, not fire them up more.

They get 0 from me and I have been with them for a long time. As soon as my contract is up am switching to T-Mobile or gonna check and see if they will pay my contract. You're the most expensive phone company and you are always looking for ways to charge people money. You take complete advantage of people. You don't care for the status of our pockets and loyalty don't mean anything to you. You don't care for the low class people at all. All you care about is filling your pockets.

This is not something new when I had chat with AT&T customer service online to waive the incorrect charges on my account. They always want to enroll in auto pay so that they can charge whatever amount they want and you wouldn't even know! They won't email you of any changed amounts or anything! It's like a routine every month to chat with them, they connect you with managers who have no rights to do things and customers just go round and round without an issue being resolved. AT&T sucks!!

I am at the San Francisco store at Market and Third to return an iPhone 6 charger I bought on a business trip which broke off in my phone the first time I used it. I came in to return and was told the fist time the wait was 45 minutes; the next time an hour. What a sham this is. Not only do they sell poor quality items, they treat their customers horribly and waste their time. I can't wait until my contract is up and I can change to a different carrier, I don't want one more dollar to go to AT&T.

Using iPad in Ritz Carlton hotel abroad and using hotel's WiFi connection. I did not see on iPad signal about connection to AT&T net. Later was notified that I used only 76 MB (not GB) - possible accidentally it was roaming connection for 20-30 min in hotel. Unexpected bill from AT&T was 1450$, not 30$ But one thousand four hundred fifty dollars. Tried to communicate with AT&T - got discount - 700$ but still it is HUGE number. I think AT&T played with numbers and it is honest company. I closed my account with them. Also the Internet connection at house in San Francisco from AT&T is absolutely terrible and not reliable: 80% of time no connection at all.

I have been dealing with AT&T tech support and customer service for several weeks now regarding reception issues where I live and work. My office is in my home and I need reliable wireless service. I'm also getting a lot of dropped calls, slow internet and data speeds, missed texts or texts that don't come through and bad call quality. I have a New Samsung Galaxy S5 and reception should be a lot better. I'm in a contract so I was hoping coverage would be improved but I might have to switch to Verizon. Customer service is located in India or the Philippines and they are not helpful at all. I just wish the problems would be fixed. I'm tired of having unreliable service and having to call to report coverage issues.

I'm still trying to figure out what's going to happen. I had two lines and I was charged 270 so I went to another carrier and all of a sudden I have a bill of 812. Will that stay on my record?

I had AT&T service. I was told that I could move my service with the same # to a new city (right next door to city I was in). When I got new service, the tech stated he was not able to keep same number, so he referred me back to AT&T. Well for 4 months I was referred to about 8 different employees. Some said I could keep same number, some said no. During this time I did not have home service. I finally got to talk to a knowledgeable employee - I was not able to keep old #, but was able to credit my acct for service I did not receive.

2 year contract is really 25 month contract -- I logged an official complaint with ATT today (02-07-2015). I cancelled our family plan on 12-21-2014 that had a contract start date of 12-20-2012. I was billed for 25 months of service and was told by the ATT billing supervisor that was standard billing procedure. I believe this should be considered dishonest business practice. I learned a $150 lesson today.

I was a happy AT&T customer until 2015! When upgrading to iPhone 6 in January I was given a 'free' tablet with just $15 monthly data charge that I could share with my iPhone. Sounds good? Assistant did not tell me about activation fee and insurance that I did not ask for and worst of all a hidden contract for the device!!!! First bill gave me a shock.

My billing cycle was from 1/2/15 to 2/1/15 with 4 lines which was paid in full. I cancelled the service with AT&T on 1/25/15. So I should expect a prorated charges for that billing cycle and should receive some credit for the period of 1/25-2/1/15. The final bill I received is very weird. There are no credits for the period and they charged me additional $$ (disregard the early termination fees) for the month that I have paid it in full. When I called their customer service, they asked me to call 1-800-947-5096 by saying they will not be able to take a look at my account as it's cancelled. Fine!

How come you give veterans or military personnel 15% discount and then you give ups 50%, Macy's 35% and a whole lot of companies more than our military and veterans. Don't they do more for your freedom of the United States. I think AT&T should look at their priorities.

AT&T suspended my service because I went over my data. My bill isn't even due yet. It's because they felt I should upgrade my data plan so they took it upon themselves to just suspend my service. I was totally confused and outraged when I found out why. I don't believe that is in the agreement which I have read online. They don't the right to suspend because someone uses too much data. That's my business if I accrue a bunch of data overage charges. I am pretty sure this is illegal.

Just received my bill and it was outrageous. On January 3 I advised that I would be traveling out of the country for 1 week and was out on a "discounted" long distance plan. Well the discounted rate is a $1 per minute on roaming and 33 cents on other calls even though I was told it was 5 cents. Of course forgot to tell me that would take effect after 3 months abroad. Last year there was a real long distance plan which of course was taken out for this new plan. Bottom line, call charges have doubled. Total rip-off.

Signed up for next program in the middle of the month when updating to iPhone 6. I was offered the u-verse phone option at that time so I signed up for that too. I had a combined billing that was due at the end of the month. AT&T did the split around the 20th. I then received a bill from AT&T cellular (same billing dates) and a separate bill to pay u-verse internet and phone which I did two weeks before they were due.

Me and the wife switched to AT&T from Net10 in November. Was told by the person on the phone and the person that finished the switch at the office in Eastgate (Batavia) Ohio that we qualified for a 150 dollar credit per line because I was bringing our numbers over from another carrier, had our own phones. Called them in December to ask about the credit had not shown up yet they said and put notes in their system that I had to be in good standing for 45 days before it would show up that I would get it that no further action would be needed.

AT&T did not credit a payment I made to my account. After talking to a representative, she gave me an email address to send my bank statements, check stubs, and any other relevant information. Which I did, I supplied everything they requested plus more. She also informed me she placed a hold on the account and my service would not be shut off until the matter was resolved. Two days later, my service was shut off and I was forced to pay the payment again. I received an email from the complaint department stating it would take 20 days to resolve the issue and credit my account with the previous payment. It has been over 20 days and no word from AT&T, no credit to my account and when I call, no one knows anything. They don't even seem interested in helping. Their main concern seems to be to try and upgrade me to a faster service and bigger payment. My experience with AT&T, thieves and liars. Do not do business with these people!

So, I usually just glance at the AT&T Wireless Bill to check our upgrade status, data usage, etc. We always use Phone Centers, not Authorized Retailers, as anyone knows, that has walked into both, if you're buying - a Retailer's door is open somewhere. But letting Greedy Fingers write contracts and change customer service plans to suit the contract - might end up - "one sinner kick'n another sinner"- and if these retail-store-generated-contracts, some written across state lines, look anything like our's, the customer has a much less burden to prove.

I went to the AT&T store on O'neil court in Columbia SC to replace the phone that I was sent when Alltel went over to AT&T. I needed a phone that would work on the plan that I have. I was sold the wrong type of phone for my plan and the salesperson did not tell me it would not work on my plan. He just wanted to make a sale. I am very dissatisfied with salesperson and will be returning this phone for a full refund. I was sold a pay as you go phone.

I am (may be not for long) an AT&T customer for over 4 years. I am also set up on auto pay. My CC was lost and I forgot to update my AT&T account. I got an alert and updated the next month and paid both months charges and then set up auto pay with new CC. The next month I get a $49 charge for 'restoral', when my monthly bill is only $41. I could understand a small late fee, but $49 is just ridiculous! No other service I have ever used does this. This happened a few months after AT&T started raising my monthly charges from 40, then 50, then 60, then 70 per month. When I called and threatened to switch to Comcast, they lowered it to $41. Just that shows that these people are criminal and will screw over anyone who is not paying attention.

I have had problems with AT&T for some time, but this one takes the cake. I had purchased a Samsung Galaxy S5-Active from their website because THEY advertise the phone as being shock-resistant, as in 'It can survive a drop from 4 feet onto a flat surface.' Okay...except, that it fell from my kitchen table (approximately 3 feet high), onto my floor (a flat surface), and the phone will no longer turn on. AT&T and Samsung have decided to label this "physical damage" when in fact it doesn't meet the specifications listed on their website.

Have been AT&T Customer for over 20 years... A few months ago, signed up for U-Verse as replacement to DSL. U-verse has completely different billing practice and process which is ridiculous and something that wasn't shared with me when I signed up. Last month, I signed up for automated payment and was assured that this would take care of my balance. Yesterday, all my browsers were BLOCKED by an AT&T message that I did not pay my bill. Really?!?! Blocking my internet access because they didn't include a payment on an automatic process that I authorized (and have a confirmation letter to verify)? That's the final straw for me--no more AT&T. I am DONE.... Comcast next.

I bought a new phone at AT&T in Denver. I had already set up for a payment to come out the following day. The sales person said I had to pay the bill first (it was late, thus the automatic payment). I told him I would but not unless the automatic payment was canceled. He said it was. 4 days later the automatic payment comes out, so I'm making a double payment. I called AT&T to see if they could retract it because it was paid in the store. I was told that I would have to go to the store to get it done. I called the store...they said corporate had to do it. I called my bank and by some miracle they were able to stop it that night.

Called AT&T's retention department in October and send my 2 year contract for $25 per line with 3 lines. Instead, AT&T split bills into 2 lines and 1 stand alone line charging $58.50 per line. Each time that I called the Retention Department, I was told that everything would be Ok and my contract honored retroactively. I even got confirmation numbers. This has been happening since October and THERE IS NO WAY to solve my problem with neither Retention Department nor US customer service. Both divisions end up transferring to each other and after a long wait, the communication always drops without having the chance to talk to a human being. Last month, we paid $697.00 for 3 miles instead of $75.00

They are the worst company on the planet. They shut us off due to payment issue. We have the $. They didn't communicate a darn thing, just demanded payment. They should be shut down for their business practices. They have repeatedly hung up on me and disconnected me.

I believe they hire anyone with a pulse. Horrible customer service from day one. Our relationship lasted 3 years and it was full of lies and broken promises... felt like a bad marriage. When you call in to make changes they read from an outdated script that no one wants to honor when the bill comes around. The reps are not properly trained, either that or just plain stupid. I have switched to T-Mobile and my bill that was over $200 for 5 lines with 10g of data has dropped to $110 a month. The best thing about AT&T is their TV service and if I can find better TV service I will cancel that portion of our business as well.

Got AT&T service they could not change my numbers over, sent me to the store. They could not help me as well. After getting frustrated turn the phone back in after 6 days and now I am being charge $237.00. I told the supervisor the only reason I do not have them was because of the service they gave me. She said even if it was BAD service I got service. I explain with the 17 people I spoke to no one told me I will be bill for the few days I had them. They should not be allow to do this to customer. I would not recommend this company.

I talked to 4 different persons about my new business account, they said they would call me back however, they all did not. They all gave me different rate and they just said "they are sorry about my time." I spent all day to call them, not they said it's time for them to close so I can't even talk to the supervisor. I wrote a note for my self for the price and every time I talked to them they all have different price. This is ridiculous, all of them don't know what they are doing.

I was upgraded for a free iPhone 4S in Nov. 2013. This past Nov., the phone went kaput. I was told there was an internal problem that could not be fixed after speaking to over 7 supervisors, and 3 weeks without a phone. On Dec.5th I spoke to an agent who I was told resolved the issue by sending me a new iPhone 5S as a replacement and for my 8 year tenure as a loyal customer. After the first week I still did not receive the phone and called AT&T again and said I would have it in 2-3 days. Another week goes by and still no phone. At a store location, the reps were trying to help and have it sent directly to the store but the request was denied. The rep told me I just had to click accept on my account so they can ship me the phone, which I do.

3 weeks ago I ordered a second phone line for a special phone I needed to install. I wanted a dedicated phone line with a different phone number than my current land line as it was being reimbursed for this line and would need it for a job. After 2 weeks I called to find out when they were going to show up to put this new line in and they said they did not have the order. I repeated my request and order and explained to the AT&T person that I needed a dedicated second line with its own jack. 2 days later I called to see when it would be installed and was told it was up and working; NO ONE HAD BEEN TO MY HOUSE.

There have been Multiple charges made to our debit card without our authorization or knowledge. These charges were POS transactions which require us calling in or posting payments online. We are not set up on auto pay and did not authorize these actions. When we called in to resolve these matters, we were told "we credited your account in said amount". This does not fly, your company cannot take our hard earned money from our pockets and credit it to our account. From the beginning we've had billing issues starting in November when we were charged around $1400 for new phones, which was double the charge, since then the issue has been resolved but the main issue still occurs. We are not satisfied with the billing service of AT&T and quite honestly we would cancel our service if we weren't in a contract and in need of the service.

I have been with AT&T for 6 years and own my phone outright. I decided to change carriers since I was getting tired of the per text charges and additional fees for pictures. I went to the AT&T store to get my phone unlocked and was told it was an online process only. I submitted the request on Thurs at 2 pm and by 8 pm that night, I called to see what was taking so long. After 25 minutes on the phone, I was told the website was down and to call back in 24 hours. After 24 hours, I called since my phone was still locked and was told it takes 3 business days and since I started the process on Thursday, it would most likely be unlocked by Monday evening (tomorrow). Fully frustrated as I just received an email saying they are still determining whether to unlock my phone or not. Argh!!

I was a long time ATT customer and I'm telling you I had every issue in the book. Poor customer service, fraudulent sales/next/upgrade pitches, ever changing bills and no accountability anywhere. Hours and hours I spent on the phone in attempts to keep my bills reasonable and what is said is never what IS. Consumers have little recourse, even if we request employee ID info...they blatantly lie.

Went into the AT&T store, was waited on by Peter in the Highland, California store. Was sold on a plan that he quoted as $130.00 per month if I did not do a contract and add the payment of $15 and $21.00 to pay for the phones in 30 months instead of a contract, which I did. My bill is $285.42 because of prorates. Went back to the store and talked to Joseph and he said it would be $225.00. What happened to Peter's assurance to my monthly bill being $130. Also, I was promised on Uverse a $50.00 credit on my first bill then a $50.00 credit card. The credit on the bill did not happen, I had to call and raise a stink to get it taken care of. And until I get my next bill, I am not sure if it is taken care of.

Purchase phone from Walmart, return within 3 days of Walmart 14 day return policy. Contacted AT&T while in store and they said that they would honor my cancellation. AT&T continued to bill me, now stating I owe $508.89.

AT&T is no good to their long-term customers. I've been with at&t since Cingular. 12 years. Moreover, always satisfied with them. You name it; customers service is friendly, best coverage, and hottest new phones. However, as of late, their month to month bill is getting expensive. Moreover, I'm new to the smartphone craze. So I didn't know about data, and turning it off in WiFi. Just turning it off when not using it in general. No one there at at&t told me this. Long story short...my bill was $440. Lucky I had the money. Because they did cut my phone off. So I had to pay up. Now I learned about turning my data off; my phone is still high, but isn't bad as &400. I pay $300 now. Lol, it's time to jump on the prepaid train. Smartphones are awesome to have, but too expensive if you don't make much on your job. Oh well; 'prepaid phones, here I come.'

Customer service is very rude, act like you are stupid. Anything pertaining to AT&T phones is their job, I don't care what it is!!!! You pay a lot of money for these phones. ATT rep say, "It's not my job to put in passwords." I could have punch him in his throat!! He piss me off really bad. I'm thinking about switching carriers!!!!

I have had it with AT&T. I have been a loyal customer for over 15 years with multiple phones and with monthly automatic transfer. Every customer service encounter is terrible and takes me over an hour on the phone to escalate the matter to finally get it resolved to my satisfaction. The problems have ranged from being charged from a stolen cell phone to being mislead by AT&T to give up my unlimited data plans. The latest, last straw, is trying to get an upgrade. Done - we are switching to Verizon.

Yes, that’s right. If you doubt me I can send you picture of those charges from my bills. I been a customer for over a year now... Fees are or taxes as they are sometimes called show up on your bills mostly after the 30 or 90 period when you can still CANCEL. YES, THAT’S RIGHT, THEY SCAM YOU.

My son had a phone stolen while traveling internationally. We reported the theft and had service suspended. Received over $2000 of erroneous charges from AT&T over the next 4 months (and counting). They did nothing to try to prevent the charges from showing up on our bills, and put the full onus on us to identify the false charges. They also told me what the corrected balance due was after adjustments, only to come back a month later and increase the balance due. They added a late fee on as well, and refused to waive the fee despite being at fault. Promises to follow up with a call back on issues were not kept. Really, really bad service, especially considering how long we've been a customer.

We were being charge $149 a month for several years with 450 minutes and was always using roll over minutes. My wife wanting to dry up a hot spot on our phones so she called AT&T and the plan we had she couldn't get it. She was told we were being overcharged and he gave us a new plan with everything unlimited for $90 a month. It was a shame we didn't check on our bill earlier a saving of $59 a month.

Company is very expensive and company needs to do more for us. The only reason I have this company cause I got pass this phone. Can't wait to pay it off so I can go to T-Mobile - better plans and better service on Internet.

AT&T followed up with me personally and helped me resolve the issue. I was satisfied with the personal response and follow up of the AT&T representative. I was refunded some money and all items were explained to me.

Customer service is terrible. I had 3 line for 160.00 a month added the 4 line and my bill jumped to 354.00. Customer service stated nothing could be done, as soon as my contract is up will be changing to another carrier. Before this took place it took 29 days to get a issue cleared up, which was their mistake to start with.

I see someone else had the exact same experience... Upgraded two iPhone 4 to iPhone 6 right at Christmas. Was NOT told that I would lose my existing plan. I'm upset because I would have simply kept the phones we had and sold them on eBay vs. trading them in to AT&T for $100 of "play money" when they get it back monthly on the data plan. I plan to cancel my other two lines when they are up for renewal in May. AT&T will not get my continued business after 16 years. Extremely dissatisfied. I feel ripped off. Not a good feeling. Way to go AT&T.

I am AT&T customer since 2004. Six years ago, I started a family plan shared with my daughter. We had been in many upgrades after signing with another 2 years contract. We never had an issue. This month, my daughter was eligible for an upgrade and new contract. She got some Apple gift cards in Christmas and she bought the iPhone 6 in an Apple store. Now they are charging me $25 for TWO YEARS just because she got the phone in Apple and not in payments with AT&T. First, I had not ANY PREVIOUS NOTIFICATION about the new policy and they had not my CONSENT. Obviously, I called customer service and a supervisor but it was a waste of time. Now I made a complaint with Consumer Affairs and the FCC. I would love to hear if there is a class action against this company.

In August 2014, I changed the phone plan for my wife and me. I was told the change will be 10.00 USD more for each phone. This would include a credit of 15.00 USD for both phones which results in a monthly bill of 85.00 USD. The first bill after the change showed an amount of 160.00 USD and the AT&T representative told me if I do a change, I have to pay for the current month and 1 month in advance right after the change. After that, the monthly bill will be 85.00 USD. Turned out that never happened. I went over to the store in Elk Grove, CA every month to get the bill corrected by Anthony (he offered and made the plan change) and by Michael the store manager. Every month, I was told I get the credit of 15.00 USD for both phones and the next bill will be fine. Today 01/29/2015 I visited the store in Elk Grove again to see if my complaint for the last bill (this month) was corrected as promised on 01/27/2015. It was not.

It happened during the last day of my vacation in China, when I was in Shanghai airport. My wife went back to the front desk to re-check in some luggage while the flight returning to US will departure soon. So I have to use some data to download a file and make a phone call to my wife. I have already purchased AT&T passport international data plan, but thought the period of the plan is the same as my billing cycle and I was still under covered. I also thought the data rate will be 0.25/MB since I received a message several days ago, telling me I have used up 120MB from my data plan and the overage rate will be 0.25/MB.

Purchased AT&T phone protection plan for theft, loss, and damage of the phone. The agreement, terms and conditions failed to adequately disclose that the phone you purchase from them is not covered until you power the phone on register the phone on their network. I purchased a phone and received it no problem. Then I immediately sent the phone to my mother using USPS. USPS failed to deliver the phone and will not recover the phone for me. Purchased the phone on 1/8/2015 and phone was lost by USPS on 1/20/2015.

I recently left ATT's wireless service after years of being with them. I am still a U-Verse and Ipad data customer. I was looking for less expensive service. My number was ported out on 12/8/15. This was 3 days into my billing cycle. They charged me for the full month of service on top of the early termination fee (which I expected and was covered by the other company). I called about this billing twice, was on the phone for at least an hour each time. The first time I called, I was assured that I would receive a refund at my next billing cycle. When I called tonight I was told that when you port out a number, they charge you for the whole month regardless of where you are in that monthly cycle.

We were told a price for three lines including ALL taxes, fees and insurance for $180. I double and triple checked this before signing anything...and it turns out our bill is $40 higher than that. $220 was what Verizon quoted us. So when we went back it seems obvious AT&T told me $180, which was not true, to keep me away from Verizon. After contacting them on chat, they agreed 180 was correct. Now, after contacting them again, they refuse to rectify the situation.

I will honestly say I am typing this and trying to remain calm as I do so. I have become so frustrated with your customer service team, the runaround, poor service at one of the store locations, either the deliberate misdirection or poor training with the selling specialists, I felt compelled to take the time and write this letter of complaint. I hope after reading, you can come up with a solution that satisfies your business sense of customer service, as well as, my sense of the capability of your company to provide that customer service.

On December 12th 2014 I went to a local AT&T store to see about Uverse internet. The salesman said it would take about 8 to 10 weeks to get the service because we were getting close to the holidays. He then showed me their mobile hotspot device called Unite Pro. He checked the coverage map on his computer and said it would work. I asked what happened if it did not work. He said if I bring it back within 15 days he would refund the cost of the device and all I would have to pay is the $35.00 restocking fee. It did not work well.

My first phone plan charges only extra 5$ for international long distance call. The second one, I thought it will be the same. I called my Mom last night for half an hour, At&t just send me a message and said: Your international long distance call charges exceed $100. I was so speechless, chalk it up to experience. Now, I know it and I'll never use it again.

I am so angry with AT&T charges and customer service. I was actually given a FAKE number by Kaylynn, Customer Service Rep, to call about our toll charges. No one told us that calling within the SAME AREA CODE was long distance! Customer beware! We fell out of contract with them and got hit with "toll charges". Who knew? And the icing on the cake was the fake number: 888-224-7768 - always busy! Nonexistent number to blow people off. Then to cancel our U Verse service took 40 minutes. Be sure to say "NO" to their trick question about using your information for "privacy" reasons to "talk about new services and promotions". This will not affect the phone call at all. Terrible, tricky people. They will soon become another MCI - bankrupt!

Two years ago I suffered a mild stroke. I couldn't remember my own Daughter much less my AT&T U-verse Bill. I was told to go ahead and send in the equipment. It was received in August in good condition. I covered the remaining balance and can't get the credit for the equipment. If anyone you care about suffers a stroke make sure that AT&T gets there equipment! Make sure that's A PRIORITY EVEN OVER TRYING TO GET THEM TO REMEMBER THEIR KIDS NAMES. I'm recovering and this is what I need to be worrying about! Shame on AT&T! This long time customer will not be doing business with AT&T again!

My husband decided to bundle our land line, our internet, and our TV through our utility company. AT&T would not release our home phone number after 3 weeks of trying he was upset and said just cut the phone off. I called, made the request and they cut the phone off. A few days later I called requested our old number be released to the utility company. The rep told me I would have cut the line back on but there would be no charge if when they got the number teleported. I called and cancelled the service. The next month he got a bill for $80 something.

My elderly aunt had to sign on to ATT home phone service because Verizon was/is not available there. In early December, I cancelled her long distance service. I asked for a supervisor because this may be above your level. On phone with "rep". Today, I called to ask why long distance was not removed. Josh said he would remove it. I asked for a confirmation via email, fax, U.S. mail.., I don't care, just give me confirmation.

Ten year cust. Always paid bill ($200/mo). Unique circumstances led to $600+ impending bill 2 days before billing cycle end. At that moment I did not owe anything. AT&T called demanding I pay immediately or would suspend. I said no. Was suspended immediately. Switched to Verizon 2 hrs later.

My apartment flooded and we were forced to move with no notice to a new unit in the same complex. We called AT&T as soon as we could to get internet back as my husband is a grad student and needs the internet to work on his project that dictates if he gets a degree or not. The person we spoke to on Friday said that there was no way to get any kind of service until a tech came out and that was going to be next Wednesday. Wednesday rolls around, and no tech, but we get a nice little notice that our tech will be coming Thursday. We called back irate at the date mix up that had us planning our day around a time window that was not actually scheduled and got absolutely nowhere, but were promised a tech would be there the next day.

My wife and I had enough of AT&T and decided to switch to Verizon. At the Verizon store, my wife called AT&T to close her account and have her number transferred to Verizon. Before letting the Verizon rep talk to the AT&T rep, she confirmed that her account had been zeroed out and closed. That was in January of 2014. Today, on the 25th of January 2015 (a little over a year later), we received a notice from a debt collector that AT&T was after us for an additional $91. We never received a single bill, email, phone call, or any sort of contact from AT&T in regards to this due payment, in addition to being told we were clear. Our contact info had not changed, we simply were not contacted. We immediately called AT&T to find out if this was a mistake and they confirmed the owed amount, although they could not tell us why we were not contacted.

I called AT&T to add on an international bundle packaging for approximately 10 days. I was traveling to Madrid, Spain. The customer service rep said I would be charged for the bundle package which included texts, data, and calls. He asked for specific dates and said the plan would be taken off after my return. I noticed an increase in my bill the last couple months. I called AT&T with questions regarding my bill. I spoke to service rep for an hour and fifteen minutes. She stated that AT&T had made an error by continuing to charge me from September to January. She apologized and said I would be credited because it was noted in my account that I did not have to call back to have international package removed and said I would be placed on hold while she got approval from her supervisor.

I called AT&T inquiring about service. I was told that I qualified for a $300 credit, which is $150/line since swapping over from Verizon. I explained I couldn't pay my last Verizon bill and AT&T in same month when the representative told me I would not have 1st month bill with the credit so I agreed. I received a bill from AT&T on the 14th day for $279. I called AT&T and explained there was a problem that I had a credit.

Called to find out why a random charge was added to my bill. The agent explained that it was a purchase for coins on a downloaded game. I explained to the agent I don't have any games on my phone to order any coins. She then credited my bill to remove the charge. New bill comes next month, same damn charge added again. I called to ask why the charge was added to my bill and the "FLOOR MANAGER" said because the last agent credited my bill the month prior.

Received a mail for the 4th time that I owe Southwest credit collection and went to one of AT&T branch at Ala Moana branch. Rey was the person who approached as as soon as we arrive. While he explains the situation and told me that am always behind paying my bill and that is the reason my bill was sent to the creditor. As a customer service and knowing that the customers are paying for his pay checks he should at least be more knowledgeable and friendly to his customers and not to be RUDE and saying I'm always a month behind my bills.

AT&T has advertising for $89 bundle for business. I am a new, beginning small business owner. Actually, I am a child counselor in the business of helping others. I am so angered by being taken advantage of. When I inquired about this "deal" it came out to be $155 PLUS taxes and fees. This is no deal and false advertising. I am so angry with AT&T, I have been a loyal customer for over 20 years. So forget the "sale" price of today, it is no advantage to keep my ongoing loyalty to their company. I will opts out of all the services. I have both home (bundle U-verse) and cellular. It simply is "not good business"... So disappointed.

My mother, who is on a fixed income, went to upgrade her iPhone 3g to the 5c after I borderline forced her. The upgrade was $0.99, and she asked multiple times if there would be any other charges, or changes to her normal billing. After confirming that NOTHING WOULD CHANGE at least 3 times, our bill went up $25 a month due to her line change. We thought it was just a charge for upgrading until my brother upgraded his phone. He was told there would be a ONE TIME $25 fee, but sure enough, both $25 charges are still on our bill.

AT&T Account handlers are horrible. Back in 2013 During the Waldo Fire Incident in Colorado, I was placed on active status to assist in Fire support from my National Guard unit. I supplied paperwork letting them know I would be late on my payment and to disable the phone temporarily for a while since my payments were through the state and would take a great deal of time for me to receive my pay. I was told that they would work with me.

Recently, I decided to get a new phone and sign a 2-year contract. When choosing the wireless provider, I chatted with an AT&T rep online and was told about the promotion - if I sign a 2-year contract, I'll get an LG G Pad for FREE. It seemed the best offer on the market and I ordered the phone from AT&T online for a pickup. The next day at the store, I picked up my phone and mentioned about a free LG G Pad. The reps knew what I was talking about and 10 minutes later I walked out with my new phone and free LG G Pad.

I wanted to upgrade from my old iphone 5 to a new iphone 6 plus. While in the process sales representatives tried to make me change my unlimited data plan for a 10 gigs a month which I refused and because of that they said I had to paid full price. Finally someone worked with me and I was able to get my phone without changing my plan. They offered me a tablet and said it would use my unlimited data and I asked twice about it and they confirmed both times that it was gonna be done that way and my bill was only gonna increased by $10 a month. I agreed and when call to make my first payment the next month they hit me with tablet only had 300 mb of data a month which is nothing and it wasn't $10 a month but $30. I tried to get them to correct that but no luck. I had to pay a cancellation fee of $146 which is $40 dollars more of that tablet is worth. Very bad business practices!!! No professionalism at all!!!

I have been a customer of AT&T since 2011. I became a wireless customer in 2011. On Monday, January 19, 2015 I was alerted via the web by the wireless provider. I was notified that I was eligible for an upgrade on one of my four lines. I am the primary holder on the wireless account so I was given option of either paying the installment in full or paying $275 and then returning my current phone. I took the option of paying the $275 and then returning my phone. I followed all of the prompts and completed the transaction that included my selecting an upgrade for my phone.

I just bought my iphone 5 with At&t and purchased a service plan. I made a mistake and thought my bill was due on the wrong day. My payment had already been sent and I received a letter in the mail saying my phone service would be suspended and I am going to have to pay a $40 charge to get my service back again. NO WHERE did it say in my contract or even on my first bill that my phone would be suspended for paying my bill late. What it does say is that I may be charged $5 for a late payment. After calling and talking to customer service, they were of no help and not willing to remove the fee since this is my first month and I was unaware that this could happen.

I agree with all the others. "Retention Specialists" can make an offer, and confirm it via e-mail, and still it is not honored. The bill increased 79.5% without notice or explanation while I was still in the 12-month promotion period, and had written documentation. They don't care. I have to waste time every month calling to get bill corrected and then it often isn't, as I was told, and they add late and past-due charges! A supervisor called and apologized, saying he'd be handling my account; just to call if ever any other problem. But he never will take or return my calls! Why did he call in the first place? You just can't believe what they tell you, even if in writing, and they simply cannot handle simple, straightforward billing. This has been going on for years. Such a shame.

This company provides NO service to where I am living. Even signing in online is a frustrating hell. Now I am locked out of my own AND ONLY phone. The instructions are riddled with stupid, stupid jargon (What the hell is the difference between a password and a passcode?????? I KNOW now what paranoia is!) THIS IS IMPORTANT: there is no way to access help without running into the same circular non-logic. If you ever do get a chat line, all answers are in auto-speak, meaningless faux courtesy. "We regret that you feel you have encountered difficulties signing in." FEEL? KNOW!!!!

Have to stay on phone at least an hour every month because it goes up every month. I put down 459 upfront non refundable, they promise rewards cards - never deliver. Had to cancel everything but basic to get bill down so now I don't qualify for rewards I was promised.

Upgrading a new phone at at&t has become a huge mistake. The average consumer must pay full price for a phone ($649) or have their monthly plan increased by $30. I spent 1 hour on the phone trying to negotiate the removal of $30 per month or at least avoiding an upgrade fee of $80 for 2 phones. They refused me (customer of 6 years) to be allowed any discounts. GOODBYE at&t, I no longer need you!

I have AT&T for northern 5 years, and I paid so much over charge in my account. I do not have time to look for every details, and I just late one month payments they cut off the line and charging $40 for restore the line. When I call customer service they talk so unprofessional. When other carriers have unlimited date why AT&T charge so much for limited date. I regret staying with AT&T. Please do not get AT&T they are rip off, I will give them -0 star.

My billing cycle was from 12/28/14 to 01/27/15 for my two cell phone lines with At&t. My monthly post paid charge is $86 that actually they charge me on 20th of every month. I cancelled their service on 11th so they should prorate until 11th, instead they charge me $86 for entire month and now refusing to give refund. Saying if I cancel my service, last month should not be prorated. So I paid for full month for 15 days service.

iPhone imei locked due to discontinuing service - AT&T authorized dealer put a restrictions lock passcode on the iPhone when I purchased a Samsung tablet with a promotion they had. They did not trust me. But took my money. Now IMEI locked sim. Can't reactivate with another carrier. Could never use the full features.

My samsung note 3 has been screwing up for a while now and so I finally got AT&T to send me a new one. They allowed me 14 days to return my old device. I did not have enough time to move all my stuff from my old phone to my new phone so I talked to someone from AT&T and they extended my return date to 30 days. After about the 13th day, I started receiving phone calls and e-mails every day telling me that I was going to be charged up to $900 if I did not return my phone ASAP.

With previous cell provider for 12 years, Grew tired of contract so I was shopping for a "no contract" provider. Went into the AT&T store on Freeport Road (Waterworks Mall), Pittsburgh, Pa. Spoke w/ sales person, explained what I wanted (no contract) and proceeded to change to AT&T as provider. Sales person told me to look at phones. Explained I wanted phone w/ keyboard as only requirement. Purchased Pantech for price of approx. $40. Service continually dropped-calls, cut off incoming calls. Was told by Customer Service to just turn off phone for 10 minutes when this happens. Really? Finally, Dec. 2014, was tired of problem and switched to new provider.

I've been with at&t for 8 years. The bill it's been ok since I switch with the at&t. Next it's been beyond horrible expensive, every month I have to pay almost 150$ over data. It is insane, planning on switching now!! Horrible customer service too. Done!

My contract expired over 2 years ago and I kept paying high price with no additional services. When I called and asked for the discount I was told nothing was available. When I said I would switch the provider I was transferred to another department and the guy offered me a different plan they had which was lower and had a little bit more benefits. 2 months later I got a free phone deals through the Best Buy. There was nowhere advised my plan will go up. After activation I received a message that the price goes up.

I had called AT&T customer service phone tonight to discuss my bill and representative on the phone told me that I could save myself some money by changing my plans to the Nexus program, that they were giving a 25.00 credit out. I was paying $40 per line with their $25 credit would bring it down to $15 and then I would pay the 21.67 for the next program which would save me 4 dollars and some change a month and I have 5 phone so would be roughly $25 savings. I guess the representative was not looking at my account when he had told me this because I was already receiving the $25 credit so instead of me receiving a $25 credit for my account I 'm getting charged a hundred dollars more a month. The four phones that I received from AT&T were Christmas gift that I gave out.

AT&T and me got along really well for about 4 years, then I tried to bring them 2 new customers from 2 different competitors and that’s when it all went to hell. First the new phone had to be mailed and they had to go into a store in their area and the associate had no idea what they were doing and shut off one phone, put the new phone under a new contract (which I told them over the phone DO NOT add another plan). This issue took a dozen phone calls and a month to get straight. I did appreciate the credit for one bill for the issue. Then lo and behold the issue was not really fixed, the charge on the new phone was not correct and did not catch right away. So another 4-5 trips and calls to the store to get that figured out.

Opened a new line for one phone... During making the account at Target mobile the person clicked the transfer old number instead of get new number. He said in order to change ATT had to so. We called ATT together and said in order to change numbers it would be a $36 fee plus $5 service fee!!! So I kept my number and it took 48 hrs before it transferred over and I was unable to use my phone during the 48 hrs.

On 1/13/15 I called AT&T about switching my dad's home phone service from VOIP Uverse back to a traditional land line. He has had service with AT&T since they merged with SWBell. The first bill he received from AT&T he inadvertently paid $0.32 over so he had a 32 cent credit but they actually disconnected his phone and reassigned his number for nonpayment. Moving forward for the last 20 years he's been paying for 3 separate services with AT&T for a simple land line home phone. He paid $23 for local $46 for long distance and $15 for a calling package that included call waiting and caller ID that sort of thing. That's $84 for home phone service!

This company has the WORST, I mean the WORST customer service on the face of the planet! I absolutely wish I could take some kind of nerve pills like Valium before I call this company, because it never fails, it's like freaking torture to call into "customer no service" to seek help. I mean I literally get severe panic attacks whenever I have to face the daunting task of dialing a number to call AT&T. So I've tried to avoid it like the plague. I realized that no other time in my life have I ever felt such emotional stress with a company that I spend my hard earn money with as I do with AT&T and the bucks stopped here today! YES, It's FREE!!! I don't know how the hell such an inept, stupid ** - backwards company stays in business with such horrible customer service. Are we that desperate and masochistic for phone or media service.

It all bs and not fair. They're lucky I need internet. My bill is never the same. It's suppose to be $29 a month. It's been $69, $97. I don't know what to do. I just paid $97. On Monday I just got my bill and it says pay $213. Omg are you for real. ): That's sad. Why do they do people like that. Smdh sooo wrong. It's never maybe one time $29. Maybe one day it will fix and when you call them they don't know what's going on with AT&T. I don't have money like that. And when I get those crazy bill I look and I don't want to pay them. They're so high...

On January 5th I went to at&t store in berkley mi and attempted to get 2 new phones. I was told because of my credit, I would have to put down a 100.00 deposit for each line, that was no problem. So I left, took some time to search around for a better deal. I later returned to the store. I asked again "so I will only have to pay 200.00 dollars today?" The sales rep said "yes."

I just went online to pay my bill, and noticed that the charges for next month are about $95 higher than normal. I called AT&T to discuss, and they said that when I - get this - purchased a new phone and renewed my contract with them (i.e., continued my commitment to this company), I became ineligible for the $25/month discount I was receiving on that phone. So, in essence, I am being penalized for remaining a customer. Read again - AT&T will raise your plan rate by $25/ month if you upgrade your phone and are currently receiving that discount.

Bill is wrong 3-4 times a year. Seemingly random rate increases every year. If you want me to stay, why do you keep raising the rates? Why do I have to fight with you every 365 days?

Our company has been an AT&T customer since 1982. We decided to switch to Charter because our internet was so slow and had periodic outages and Charter was cheaper. Called AT&T to cancel service and received a bill for $270.00 cancellation fee because they said that we automatically renew in March of every year and since I cancelled in November, I had to pay an early cancellation fee. After several phone calls and hours wasted, they turned us over to a collection agency that calls at 8:10 am every morning and asks us to hold for the next available operator. Then the people are rude and have even hung up on me. TERRIBLE WAY TO TREAT A CUSTOMER THAT HAS SPENT IN EXCESS OF $80,000.00 WITH THEIR COMPANY.

I've been with AT&T cellular for about 10 years or longer. And I have a share family plan but some odd reason, my bill is never the same. Every month it's higher. I call in, ask about the situation, they tell me something different every time. Every month, my bill goes to $240-$300. They go in the computer, makes changes so the next month the payment goes down, it's great. Two months later, we're back where we started. What can I do? A frustrated customer

I've been with AT&T cellular for about 10 years or longer. And I have a share family plan but some odd reason my bill is never the same-- every month it's higher. I call in, ask about the situation. They tell me something different every time, every month my bill goes to $240-$300. They go in the computer, makes changes so the next month the payment goes down, it's great. Two months later we're back where we started. What can I do? A frustrated customer.

My brother is on disability and the phone company he was using utilizes a government assistance program called Lifeline that pays $10.00 toward his phone bill. In December the company stated that they would no longer be using Lifeline. I was happy to learn that AT&T utilizes Lifeline. I reached a sales rep in Texas and asked him for the cheapest land line package available. He stated that he would receive unlimited local calling for a land line fee of $15.00 and federal access fee of $7.00 or $22.00 plus state and local taxes. His billing period would be from 1/7-2/6 but because service would start on 1/3 he would be prorated from 1/3-1/6.

I'm a very loyal person to companies. I like to stay in the same company for a long time, makes me feel comfortable! I have been with sprint for 20 years! And I truly hope they offer TV service soon! Att sucks! I hope the company goes out of business soon!!!! I called to cancel my service because I was moving to a different area! I knew att didn't offer the services out here! So I called to cancel I was told by ANA in the Spanish department that nope, guidelines changed and att now offers service in the new area! BS. They took my money, my time and my peace of mind for a couple of weeks! I mail all of their devices and 30 days later I get a bill saying I haven't return their devices! They are so stupid!!! I'm extremely mad and frustrated! Att get your freaking ** together!

Very Disappointed. I waited in the store for 25 minutes for someone to help me. A sales rep finished with their customer and another walked in and the sales rep went directly over to him, shook his hand and brought him to his work station all while I waited to be assisted, and while I waited a sales rep came out from the back, walked around the store for a while then changed the TV to ESPN, watched it for a good 2-3 minutes, then finally came over and asked if I needed anything. I will never go back to this store, I will drive out of my way just so I don't have to go back to this location.

On 1/12/15 I called AT&T to inquire about my bill being higher. I first spoke to a representative about the issue and she tried explaining that my account was being charged 40$. I and my husband tried explaining to the representative that two representatives, one from an AT&T and one from Best Buy and they both told us that if we did a 30-month plan with the next program I wouldn't be paying anything because the discount cancels out my payment. Both of them looked at my account and I asked several questions and not once did they say I would be paying extra.

I am moving to Germany today. I paid off my iPhone 6 Plus and filed to unlock my phone. I have gotten the runaround for 3 days and no guarantee they will unlock it. My account is clear. I own the phone. I am leaving the country. I can't use my phone. I have gone as high as the President’s office (of AT&T) but still have no answer. I leave Houston in 4 hours. I have an account in Germany and have no phone to go with it. I am finished with AT&T. In Europe phones are no longer locked. What is wrong with the USA? And AT&T? I had planned to continue with them on my extra phone to maintain a U.S. number but at this point that is doubtful. The standard to unlock a phone is 2 days to "review" and decide. Unreal! I paid $807 to pay the phone off. Otherwise I would smash it and mail it back. I still have a locked phone.

My Wife and I were loyal AT&T customers for the last 10+ years. 5 lines on our plan, insurance, all equipment purchases made at AT&T stores never questioned their integrity until the last two upgrades. Most recently they quoted us a price for the plan + insurance with 10gb of shared data and to reduce the monthly we paid for the equipment in full. The first bill shows up and it was $158.00 higher than we were quoted. Now thinking that they made a mistake I called customer retention after learning that T-Mobile offered the same 5 line 10gb plan for $110.00 per month. Customer retention tells me "no problem, we can give you the same deal, no problem."

ATT must have the worst customer service on the planet. I have been with them for several years for both cell and land lines and every change or new service I have gotten has required HOURS on the telephone to get it right. I had a grandfathered unlimited plan with them and was convinced to switch to a 10 gb mobile share plan as it was cheaper. I was never informed that when I upgraded my phones I would lose a $25 per line discount unless I went with the NEXT program which involves paying the full price for the phone ($750 for each iphone) - one way or the other ATT was going to get $1500 more out of me over the next few years.

I switched to Basic Talk on my home phone. I called AT&T to cancel. I was actually owed money for advance bill payment. I was not under any contract. It looked like it was cancelled once then billing started again. The second call the person I talked to sounded puzzled about this also and was going to fix it. NOPE - now it is disconnected and probably on my credit score for non-payment. I tried to call for 3rd time but had to hang up from holding too long. They owe me money and I can't get help.

Had to wait an hour and talk to four people. None of them could answer the question and kept giving me someone else who could not answer the question. After all these years they still DON'T CARE!

We have had AT&T for wireless for over 10 years, and internet services through them for almost as long. We cancelled our home phone last year, and kept just internet, and were told the monthly fee would be 39.95. At some point, our bill changed to 56. and some change. We pay electronically and didn't really take notice until this month. We did a live chat about this due to the last time we had a significant issue with wireless, we were transferred 5 times with no resolution. We were informed our monthly fee was a type of "promotion" and that promotion had expired, thus causing the increase.

The next plan is a rip off and a scam. I upgraded my daughter's phone and was never told that we would be charged an extra 25.00 a month. I had another upgrade and wanted to just do a 2 year commitment plan and they told me that my family plan would go up unless I got the phone on the next plan. So I was basically told pay another 25.00 a month for new phone or pay more for my family plan. I have been with ATT for over 30 years but will move all the phones except the one I am stuck with under the next plan. They may get more up front from me but they will lose another valuable customer. My business has att also and we will be changing that service also.

I had extremely hard time even finding live chat since I'm deaf. That option is very important. I had to use web browser app to even get the live chat http address to paste into the Safari address. It shouldn't be like this at all. Their mobile website absolutely sucks. I was trying to check my case status, then the rep said she would email me the security pin to ensure I am who I am and such so sure. Then I changed web page to check Hotmail for that but didn't get it so I changed to the live chat page and she said for my profile she has to send it to my phone so I typed Sure, but I couldn't send at all whatsoever. What the hell?

Had Unlimited Data Plan, AT&T offered me Unlimited Talk & Text w/ 3g of data for $90 plus UFamily & WiFi for $66 & a free Samsung 32" TV & $250 Visa Card. Installer walked out, gave $172 credit. Took away Visa card and 32" TV & went up on UVerse! FRAUD!

Been a loyal AT&T Customer for years. Even when others had complained about them, I found their service, honesty, and willingness to help customers exemplary. No more. I upgraded two phones for my kids this past Christmas (to the iphone 6). AT&T tries to tell me they are not making money on the phones. I paid the 199.99 instead of using their NEXT program (a glorified financing of the phone for 30 months). They send a text message out two days later before I got the phones for Christmas advising the $25 a month discount is lost on these two lines (we have four) because we did not finance the phones through their next program. "Nothing we can do now, we sent you a text. No options." AT&T used to be a company I trusted. That trust ended today.

I have called AT&T at least ten to twelve times today, I've been disconnected several times. I purchased a Note Three just about a year ago. I have had problems with it from the start, I use my phone for business. I have lost over twelve hundred dollars in business due to this phone. I was told it would take over four to six days to receive a replacement. I can't wait. When I asked for a new phone I was told I would have to wait for the phone in the mail.

Been with AT&T for years. Someone called and made changes to my account without my permission and left me with a 600 dollar bill. I talked to 3 different people and none of them would put a supervisor on the phone and they disconnected the phone after I made a payment. Has not even been 30 days.

Since I have added my daughter to my share plan, I've noticed that the data was increasing every month and my daughter was using most of the data at home. However, every month my data was going up, therefore, I changed my plan from 5 GB to 10. In a few months it went over and now I had to change it from 10GB to 15 GB, while respectively paying additional overages. Now I have gone from 15GB to 20 GB. I have been stressing with these overages blaming on my teenage daughter who uses the data at home after school from 5pm-12am. Again, I had to change the data plan from 20GB and now in Dec 2014 had to change it form 30GB TO 40GB.

I plan on doing everything in my power to discourage any and everyone from getting at&t ever. Incompetent workers, the absolute WORST CUSTOMER SERVICE of any company I've ever had the displeasure of dealing with, providing way overpriced extremely overrated service, and penalizing their patrons of over 10 years for renewing a contract by increasing their bill for doing so. Seriously, want a tip?....Take your money elsewhere as far far away from this company of leeches as you possibly can.

When I took advantage of buying an IPhone 6 Plus and trading in my IPhone 5s, everything was so pleasant at the store. A lot of discussion about what I could do with the promotion card. I went to the store twice before making my purchase with a cracked IPhone 5s. No one told me that it would be worth nothing, $0. Until after waiting 7 weeks for my IPhone 6 Plus to be delivered, I took the old phone into the store. AT&T had gotten what they wanted, they didn't need me anymore. I have a 2 year contract, they are in control.

ISSUE #1 - I have undisclosed data pulls on one of my four phones resulting in data overage charges each month. ISSUE #2 - I was told a change in plans would "save" me money each month, when in fact it is NOT. In May/June of 2013, I went in to an ATT store in Newtown and upgraded one of my four phones on my plan as a birthday gift to my daughter. I was talked into changing from my old 6GB plan to "save money". The ATT rep said the new plan promised to save me $80 a month and increase my data to 10GB, which I thought was overkill, because we NEVER WENT OVER BEFORE JUNE. It did not save money.

AT&T, one of the biggest cheater. On July 5th 2014, I went to AT&T store to get new phone for my son. We signed new contact and get the new phone for my son. At the same time they gave me hot spot device and said it is absolutely free, comes with your plan. I did not notice that they made me sign the contract for the hot spot device too. I have not used the device yet.

First of all--when we began signing up for AT&T, we should have went running for the hills as we have had nothing but issues since Day 1. My husband was a customer already, as he was on a family plan before we got married. When we were married he wanted to create his own account and put me on it. OK-- should be easy right? WRONG.

I recently moved my service from AT&T after several years. Having a two year contract, I called AT&T Customer Service to verify my commitment date (11/25/2014) so that I could inform the new carrier, and I honored that date. I switched our two phones to the new carrier and began service--thinking that I would pay a prorated amount for the days that I used with AT&T. To my amazement, I was told by AT&T that my "billing cycle" ended on 11/20/2014 and that I would be responsible for the ENTIRE billing cycle--even though I switched on 11/25/2014! I indicated that I would be happy to pay a prorated bill for what I used (4 days). Nope, can't do that. I have talked to several AT&T billing folks to no avail. Now, they threaten to turn it over to a third party and damage my good credit. Not right! Here's my point: how many AT&T customers were drawn in to paying a full cycle (after they departed) because their contract date was after their billing cycle? Nice way to extract another month of billing from a good paying customer. Thoughts or solutions to help would be appreciated. Maybe even a "class action" suit?

First I purchased a phone and added to my plan. Thought I bought it for 99 cents but found out much later I paid 400 for a Iphone 3 when 5 were out. Then I believed them again when I upgraded my phone to 5s and got digital life, was told 71.66 for phone and 44.65 for security, said would combine billing and would be 113.00 a month for both plus tax. They do not combine billing and I was paying 113 and my security was not being paid. They said now my phone was 98 a month and charged me late fees after reimbursing me for the first bill not being paid to security. I told them I didn't sign for that amount nor agree with it. I informed them I had my sales pitch recorded due to my past experience. They said nothing can be done - that is their fee now. So it don't matter what I signed nor my recorded conversation. This company cannot be trusted now, they act like Verizon. I got away from them for doing the same and was also involved in their class action law suit. Unbelievable that I am in the same mess.

I bought a smartphone and service from AT&T. My contract clearly states the cost for each month of service. When the bill arrived, they had OVERCHARGED me an additional $20 for service. I called AT&T, and they said they would give me a credit on the next bill. When the next bill came, there was NO CREDIT and another OVERCHARGE of $20. I will call each week until it is resolved.

I have been a customer of AT&T for over 5 years now. I will be switching to Sprint mainly because of cost. I wanted to upgrade the five phones in my family but AT&T said I would lose the $25 discount per phone for data. So, my bill would go up another $125/month or I have to stick with our 3 year old iPhones. The total bill would be well over $300/month, which is ridiculous. Sprint supposedly with their promotion will cost $200/month for the same type plan and I'm getting 5 new iPhone 6's. We'll see. I know Sprint doesn't get stellar reviews either. Hopefully it works out.

In October, I went to AT&T to upgrade 3 phones and was quoted a purchase price of $299 (for iPhone 6) and $.99 (for iPhone 5c) with 2-year new contract. I had been on the unlimited data plan for $30 per month since 2009. However the slick salesman said I never used much data and sold me on the new plan. Then they started billing me for installations on each of the phones on 24 installment payments which would equate to $450 for each iPhone 5c and $750 for the iPhone 6--I never agreed to that crap! What idiot would pay that much for any phone? It has taken 3 months to try to retrieve the original plan I was promised, and I'm still only confident it has been corrected until next month's bill. This was a classic "bait-and-switch" incident. Beware of signing up for a new contract or you, too, may wind up being gouged for 24 months for the price of a phone!!!

Inconsiderate company; charged too much. You never pay the same price from month to month. Customer service agents all foreign don't understand English. This is the US. Main language is English. Due to this bad experience, switch service and never ever apply with AT&T and will most definitely spread the word of my people about bad service bad pricing. Bad supervisors pretty much ignorant. I will never recommend AT&T to anyone. ** company. You recommend payment arrangements but after awhile they'll block you so you can't. So if there's financial difficulty, they will not let you make arrangements so your service to be interrupted. ** AT&T. So they can add late fees and ruin your credit. **

I purchased 2 phones with their flex plan. When I paid them off, I tried to switch to T Mobile the IMEI were held by AT&T. It said releasing them was denied because I had not paid for the phones and to call support. Support verified everything was complete and I should try again. I gave it a few days and tried again. Same problem happened again. When I called back, they said that there is nothing they can do and there's not a department they can contact. I have an Iphone 5S and 6 that cannot be used for any other service provider because they won't let the IMEI go. Of course when I bought the phones I was told I could take them anywhere because they have SIM cards. Please don't do business with them. On a side note, I have AT&T Uverse and was told that if I signed up, they would give me a discount on Uverse. When I got the phones, no one knew anything about it and the discounts were not available. This is a very fraudulent company.

They moved the due date of my bill forward from the beginning of the month to the end of the previous month. I complained and they fixed it, only for them to do it again the next month. This time (it was the end of the month and I get paid once per month) the bank charged me $35 because I didn't have enough money in the account, but my overdraft covered their auto withdrawal. I called AT&T and complained, to which they said they would cancel and charge at the beginning of the next month. Instead, however, they erased records of me paying my bill for three months in a row and are now demanding that I pay or prove that the drafts actually took place. I've spent so much time on this, and even if I do come out not having lost any money, I am so terribly exhausted by all this that I regret ever having signed a contract with them.

I called customer service twice to add a line to my phone. The second time the lady said there was error in system. They asked for my info, gave me other promotions that prompted me to buy into their u-verse service, which was again a ** promotion. She promised me 200 channels and 12 mbps Internet speed but all they gave me was 6 mbps and u-family-140 BS channels that include no good channels, no news, no sports, no tbs-tnt, etc. All garbage. Anyways, back to wireless. I want to add a line using my own phone for my cousin. They promised to ship the sim card overnight in the 2nd conversation. Promised "I will get an em-email about it soon," never happened. It was only after my going to an actual store and having it done in-person the line was added. It seems like customer service is just a sham. They don't do anything...

I purchased the bundle 5/28/2014. The next day I was charged for services. I called and was told services are billed in advance. The next month I was billed, and the payment was due the 21st. I called. How am I being billed before 30 days of service. Same response, billed in advance. 12/2014 the bill was due on the 18th for services ending 12/28. Yesterday, I received a bill due 1/18 for services from 12/28 to 1/27. In my opinion, this is corruption and greed. This is why so many businesses fail and cannot recover. The contract is for a year, and I am anxious about finding another provider for my TV internet and landline. The visa cards were not worth it. I tell my friends---run.

AT&T reps' incompetence and stall tactics force consumers to stay under contract even after contracts expire. The short story: Our contracts expired (fully satisfied all terms, conditions and acct in good standing). We were told our phones would be unlocked. We bought a different service carrier and were waiting for our phones to be unlocked as promised. 16 days later, I still have 3 phones LOCKED by AT&T, paying for AT&T service (As the AT&T reps said that if I disconnect prior to phones unlocking, they will not be able to unlock them permanently). AFTER my contract expired and I have 2 phones that have been completely paid for in full, LOCKED and unusable UNLESS we continue to pay for the service with AT&T.

I tried to make a payment to them with the credit card. I always do and they wouldn't process it. They said they picked me randomly to verify it's me. WTFFFF. It wasn't random. I tried 3 times over 2 days, and I just paid my wife's - no problem. They are **. Do not do business with them.

I would never recommend AT&T to anyone. The service was not great in my area but I stayed with them. After having constant problems with my iphone 5 which dies in 2 hours, I called I ask if I can get early upgrade but was denied. In the end before my contract was over I moved my phone in to Verizon and then called them to cancel the account. I was told no problem. But later I received $100 bill for early termination 4 DAYS!!!! I called back and spoke to supervisor and told that I was told that I don't owe any money to AT&T but she said I cancel account 4 days earlier of my 2 years contract. After a long debate of unappropriated charge, Got nothing just rude answer, it was my problem and pay $100.

I have been a customer for more than two years. I have struggled with paying my monthly bill due to economic hardships and lagging job market. I requested AT&t to lower my bill to something affordable. Instead AT&t failed to provide me with customer related information so that I could make the best financial decision for my household. All of my calls to customer service resulted in poor information and additional fees, some requiring up to $5. AT&t failed to make me aware of my lapsed contract and continued to charge me restoral and reconnection fees in the amounts of up to $250 a month. I am currently awaiting some feedback from AT&t executives in response to my contract issue.

After being a solid and faithful customer for 14 years, I stopped my phone/internet service online, at same time that I went online to submit my address change. I had to change service providers because the location where I moved to did not allow AT&T in the area. Yet AT&T continued to charge me for November and December, which was automatically drafted from my account. When I called on Jan. 1st to complain, I was told that there had been no notation of a 'stop service,' which he did, and that I would have to call another number to discuss credits and billing for the overcharge. Being a holiday, I had to wait to call the billing dpt. number, and then was told that no refund could issued. I was told that it's better to call in and talk to a live person to change services. Why is it that you can do everything else online, like pay, set up an account, change addresses, yet, not cancel a service? After spending an over an hour on the phone, and after talking to the five different persons, they agreed to refund one month back. Thanks to Makayla for that.

As of January 2, 2015 I am no longer under their 2 year contract. January 3, 2015, I attempted to get my phone unlocked by submitting a request for unlock number, one was granted and I was sent an email granting the unlock with directions. I waited the following day to do the unlock since I was switching my parents phones from Verizon as well to TMobile. I went though the backup and restore and after restarting my phone it would be unlocked, and went to the TMobile store to have my number as well as my parents numbers (from Verizon), I was told that my phone was not unlocked and to contact AT&T.

Told they would match Time Warner - AT&T backed out next day. Given confirmation number and quote and told to call the next day to talk to service rep. Next day they would not honor and said that they had no record. Refused email from me to explain.

I joined AT&T U-Verse internet in 2012 and after one year my bill doubled. I called to see what was the problem and they told me that my contract was up and my promotion was gone. They offered me a new promotion, however I had to pay the pricey bill for the month in question. I did. Another year goes by and I call to make sure I have my account given the newest promotion again. The rep says there is a faster internet speed now too, so I said go ahead and upgrade me and put me on a new promotion. The rep explained that he had done so and even replaced my router for me since mine was having connection issues.

When I first signed up for the internet I was told it was 50 MB/sec. The problem starts when they did not input the address properly and I had to call them in order to have it updated. After about 15 minutes on hold to simply update the address I found out that it was only going to be 12 MB/sec. So I decided to cancel the service. After a "brief" 45 minute hold I was finally able to cancel the service. It was miserable and I already regret the decision to attempt to get ATT.

I went to the Fayetteville Arkansas store in Fiesta Square to upgrade my phone. I was told that I HAD to switch plans or I HAD to pay the total for a new phone up front. When I stated that I would cancel my family’s service they said “ok sorry!” I left there and went to the Best Buy store in the NW Arkansas Mall and was informed that a bunch of people had been told the same thing and that it was a lie and the reps got commission for signing people up for it. Today I called the Fiesta Square store to ask a ? and was hung up on 4 times. The first 2 times all I was able to say was “Hi I have a quick ?” and they would hang up. The last 3 times they answered it was by the same female. I tried to inform her that they were hanging up on ppl but she hung up again. This will be our last 2 years with this sorry company!!!

Called the last week of September 2014 to ask questions about upgrading my daughter's Iphone 4 which barely worked and was no longer able to do iPhone updates etc. I had a total of 3 lines - my daughter's iPhone 4 out of contract, my husband's iPhone 4s out of contract, and my iPhone 5 that was going to be out of contract as of Feb 2015. Spent an hour getting information and said I only want to upgrade one phone, the rep keeps saying "You should do all 3 lines." I said "We can't afford to" he said "Well we have the AT&T next program and it will save you money." I said "History shows we don't get new phones every time one comes out hence the iPhone 4, iPhone 4s, and the original iPhone 5." He said "Your bill will only go from 155.00 a month to $210.00 if you upgrade to the next and all three phones." He said "I will give you some time to think about it and give you a courtesy call you back in 10 days to see if you want to do it."

AT&T is the devil. I was a cell phone customer with them for many years. After getting played for years with their "overages" contracts and such I finally switched providers and am so happy I did! That left me with their land line and Internet service. Mind you I only need a land line for my home alarm and always had a super cheap plan for that - under 3.00 a month. My internet service was never close to the advertised speeds (I had a 3 Mbps plan). I thought maybe if I upgraded to the 6 mbps plan, I might actually get 3 so I upgraded and still only got between .5 to 2.8.

I recently quit AT&T after several years using them to try and see what else is out there. I'm getting cheaper rates. The new company is slow at sending my early termination fee cards so I'm making payments. My new company said long as I'm making payments they can't turn it over to collections. I fully intend to have this paid in full soon. It's only $300.00. I'll see.

When I made a request online to move my service online, AT&T website had an option "transfer the service on your own" which had no cost involved & the other option "transfer with the help of customer service" had a cost of 99$. I chose the first option but I still get an e-mail saying I will be charged 100 for the equipment & 99$ for installation. I didn't want either. Later I talk with a representative & he says he will waive the $200 fee gives me his name & a confirmation number. I have them install my old equipment in my new apartment. Next month I see the bill details & they still charge me $200. I call up the customer care regarding the fee that was promised to me that it's waived off. They say they have no documentation of that being done by the particular representative. This is the same story I have heard from all the people I know who use ATT. So please don't opt for service from ATT. It's not worth your money & time.

I had an couple of separate issues with charges on my account. Firstly I had taken a cruise to the Caymans. When I was getting off the ship and went to use my credit card, it wouldn't work. We couldn't pay for anything on the island! So we turned on our cell phones... Oops, me bad... Didn't know it would immediately roam and get data and such. The phone was obviously smarter than we were. So after getting back to the states of course we had a large $89 charge on my bill. I called AT&T customer service, explaining the situation, even although quite uncomfortable as of course me bad. I explained I just had to make a call and was not trying to data update. The person was trying to be helpful and put in a request with my explanation to get the charges reversed. She further explained that I should pay the bill for now to avoid any late fees, or other charges. I was hesitant but I felt she was trying to help.

I have been pigeonholed by AT&T. After 30 years of being a loyal customer, AT&T is retaliating for me having purchased a phone at Apple instead of AT&T. I am being charged an additional 25$/month, for 24 months, by AT&T on top of the $199 upgrade fee I paid at the Apple store. I was completely unaware of their 'next program' and just purchased the new phone as an upgrade as I have done for 30 years. When I realized That I am now paying $850 for an iphone 5, I called to request resolution. After speaking to very very rude 'managers' several times (whose answer to my question "Why would I willingly pay $850 for something I could have gotten for $500?" is, again and again "we cannot speak to your intentions."). I was not satisfied with their condescending responses to me, I ended up speaking to 3 different levels of customer service and was told a manager would call me back.

Upgraded my phone and when I got my bill, my plan was changed to a higher rate. I was never told that if I upgraded to a new phone my plan would change.

I don't have specific dates for this complaint. June 2014 I called about wireless service. They sent me a G3 but it wasn't what I wanted. I admit I had the phone a few days past the buyers remorse clause. Press the CSR, she advised I look at other phones before returning it. I sent it back saying I couldn't decide what I would be happy with for 2 years and the bill was not affordable. Not a problem. For months I got bold that threatened to discontinue service. I emailed them saying I don't have service with you. They refunded $14.00 for S/H so we were done. They are still trying to collect money.

5100 Capital Boulevard Store - The worst customer experience in my life. On December 31st, 2014, I was at the AT&T store with 200 dollars in non-perishable and perishable groceries in my car. I was never acknowledged by any of the sales associate on the floor. I waited patiently for someone to acknowledge me, and finally someone checked me in after 30 minutes. When I complained the manager stated "What do you expect to have fast service at an AT&T, so what if you have groceries - you just gonna have to wait just like everyone else.” What a shame that AT&T does not pride itself in great customer experience. No wonder there are so many complaints about AT&T. I guess change is good. I have decided to switch carriers. I refuse to be treated poorly and inhumanely at any store. Randall Stephenson CEO has no clue what goes on in his local stores.

I just wanted to say I have been with AT&T for years. I live in a rural area. Everyone swears by verizon. I could never get service in my house. One maybe two bars. I could be sitting right beside my phone and wouldn't know I even got a call if it wasn't for a voicemail indicator. I get all bars with AT&T. No problems receiving, making calls, internet, texts, etc. I have been with just about every carrier there is verizon, US cellular, straight talk, etc. Everyone up here is complaining about customer service. Trust me at every company it sucks. You have to pick and choose your battles. No company is perfect.

My brother was going to Thailand so on October 17th he canceled his internet and phone services. He paid the last bill but now they are charging him $147.60 for November, December, and now January. They claim my brother canceled his service on December 22. Yeah right, he was in Thailand and he canceled everything October 17th. This is wrong and I'm sick of them saying it was all on our end they did nothing wrong. I have a feeling even though they say we now have $0 balance we will still get hit with something... I want that ** money back.

I called AT&T about pricing I was given because I got the bill, it was $100.00 higher than quote. The deal was $160.00 for 4 lines with 10 gigs of data. I repeatedly commented what a great this was. We also got new phones. I have repeatedly called to no avail. I am being told that the offer is over and I will have to pay the current pricing for the next 23 months. The supervisor gave me a $100.00 credit and that it can take up to 3 billing cycles to see this credit. I have U-Verse so Internet and TV are also included. If the promotion is over how did the rep sign me up for the promotion, which is not running now? We all had Cricket for $50.00 each line, and the U-Verse promotion was $45.00 per line. I would never sign up for $70.00 for each line. I am no fool but AT&T states that I am not eligible to receive new pricing and the supervisor noted in my account that I am not to receive any more discounts. I asked for someone to listen to the call and was told that they cannot pull up a specific call due to the number of calls they receive. I am ready to cancel all services and refuse to pay the bill. This action would hurt my wife's credit ratings. Any ideas?

I have a two (02) page contract with AT&T on my #UVerse cable services. It states that my "auto-pay"; draft will be withdrawn on the 1st of each month, unless that day is on a holiday, in which case it will be drafted the following business day. I found out today they draft my account on the 29th, over drafting my account. Just doesn't seem right. Elected politicians let mega conglomerates violate our rights like this?

I ordered a wireless phone and a $100 sim card on Nov 11 over the phone. I told the salesperson that I didn't need the phone till the day after Christmas. She said that when I activate the phone I needed to add $ so I would not lose the number. Christmas day I called to activate the phone. I was told that the sim card was hooked to the phone number that they gave me and because no money had been added, the card was dead. I needed the phone the next day at 7am. They offered nothing for their error and they would not take the sim card back. My roommate also has been screwed by AT&T. I would not touch them with a ten foot pole.

Been waiting 70 days for iPhone Plus. AT&T uses third parties to deliver products without telling their customers who the third party is. But guess what, there are many Post Offices that literally do not deliver mail. So when AT&T contracts with USPS thinking that the USPS will deliver products to residences, those of us with PO boxes get screwed. AT&T literally contracts with the post office that promises not to deliver. AT&T insists you don't use a PO Box and the post office will not non deliver, i.e. hold the product for pick up unless you use a PO Box. What a country.

I have had an AT&T Microcell for 4 hearts now. They are the WORST designed pieces of CRAP. Worse, when they fail, you have zero recourse from AT&T than to buy a new one. After pay for #1, it failed. I then bought #2. It failed. They sent me a replacement but that got LOST in the mail by USPS. Here we are, 12 days later and it's 10 days overdue and lost. Now, AT&T says that cannot replace it as its 'in the mail.' So, even though it is now LOST by USPS, I have to buy a ANOTHER NEW one. WTF???

We had a plan for home phone and 2 cell phones with limited text and no internet (we have a PC). ATT had charged $6.50 for us being late. When I called to explain and give the date of payment, the man said he was going to give me unlimited texting for free. He preceded to try & sell me Direct TV. I did not want Direct TV. So when I got my phone bill it was $20 higher. I called to find out what that was about to learn I had been put on another plan with unlimited data and internet. This was never mentioned when I was talking to the man selling Direct TV. When I requested to be put back on my old plan it was refused. They (ATT) doesn't offer that plan any more. So the Direct TV salesman did a number on me. With the stroke of a key, he updated my plan, and no one can change it. (Do you believe that?) It is just a GREEDY AT&T taking advantage of old people again. I want my old plan back!!!

I have a promotion contract of $176 +tax At&T order # **. This promotion was given to me by the Customer Relations Department at At&T about four months ago. After that, systematically I have to call every month to make them honor the contract stipulated for 176.00 + tax. As of today they still are overbilling me for other than the amount they initially offered me. During my last conversation I had with The Customer Relations Representative named Kathy (She refused to give me a last name nor an employee number) she refused to make the adjustment that was made in previous times. I desire they honor the amount they originally gave me and save me the time and hassle in having to call them every month for amount adjustment. I will pay what is fair.

After a contract expired (2 yrs.) I purchased another phone they charged me $40 for upgrade fee. They did not inform me of that charge. I am over 88 yrs. I pay the company for resident phone for which I have to have for connect my Lifeline or other wise I do not need. My cell phone I use only to call and receive calls-do not text or receive texts. I would have been able to get a cell phone from many other companies and not be charged update fee. I hope that they do not get hit with a large fee for services when they are in golden age.

I just purchased a new iPhone 6. Two days after purchasing the phone, I receive a text message, your bill is not $40 a month instead of $15 (I was an additional line on a family plan). I called AT&T and what I was told is that I either use the NEXT plan or pay the full $700 amount or renew my contract and get the phone for $200 and keep my $15 monthly charge.

We had them for less than a month, due to problems getting the Internet. They charged $212 and never sent a bill for just one month.

I was eligible for an upgrade this thanksgiving to upgrade to IPhone 6. We called and asked them what would they offer us to renew a 2 yr contract. They offered us a $25 credit and an upgrade fee waiver with our same plan 450 minute nation rollover and 2 GB data. After the upgrade they changed me to some random plan with 100$ more charges in the bill and no sign of 25$ credit. The att representatives are extremely rude and unwilling to help the customers out. Stay away from ATT if you can.

For 25 years I have hassled with antiquated phone lines that always have an extreme amount of static. Constant service calls always reveal it is the outside lines. Since we all have cell phones now I have only kept the landline for emergencies. (Hard to let go of the past).

After fighting with AT&T for 11months to replace a defective phone, the rep told me the only way to get a working phone was to place that phone on suspension and add a line to our plan until we were able to upgrade in February 2015. She said I could get the iPhone 5 through their refurbish store. The day I received the phone I called to have it returned. They refused to talk with me until I accepted and activated the phone. It took me 4 days to finally talk to a rep who was to work out the issue but the tech department refused to follow her orders.

I absolutely HATE AT&T services. I have been with them for about 6 months and have literally called them EVERY single month! Whether it be for my phone or my Internet service. There is always an extra charge that magically appears on my account. It is so frustrating having to do this every single month for them to fix their mistakes that they think I won't see. I DO NOT recommend AT&T to anyone! And if you do have their service(s), be sure you log on and check your summary every month.

tldr: terrible service, poorly trained reps. I got an unlocked phone, went in to get a nano SIM installed and while doing so inquired about alternative plans and was told I could move into a cheaper plan i.e. from $60 to $45 (after discounts etc). I was thrilled and opted in. A week later my statement shows an amount of 75$ due! I go back in and another rep says several mistakes were made and the store can't help and I need to call AT&T customer service. It doesn't help that my old plan is no longer offered, so I can't go online and change things myself. AT&T customer service is a black hole and I insisted they do something. After much back and forth between rep and a manager (who I never did see but more on that) I got back on my old plan.

While going into the store in North Brunswick for an unrelated issue, the sales rep encouraged me to sign up for AT&T Next, swearing I would save at least $30 a month with this plan. He outright lied! I had unlimited data and he told me that AT&T slowed down people with unlimited data if they used too much. My bills have on the average been $25 higher for the past six months. DO NOT go with AT&T Next. Remember the old saying if it sounds too good to be true, it must be.

I signed up for your At&t plan last month. I am being charged extra every 20 minutes I'm on the Internet. I have been charged $93.95 - that's my first bill. It is overdue because I was misinformed on top of that I can't afford to keep paying this much money. They put me on a pay plan and it is still too much because I have a disability. I have a seizure disorder. I get disability and I have to pay for my medicine. I cannot get a job because I have a seizure disorder. I also have 3,000 to pay for my brain surgery I got last year. I didn't think it would be this much. I thought it was 18.85 a month period, I misunderstood. Also this phone turns off and on, hangs up in the middle of a call and sometimes the screen goes black. I have never dropped this phone since I've had it. It even has a phone case.

We applied for AT&T home phone service but after they sent the wireless device the service was never activated for one minute and we returned the equipment to the AT&T store to their Belmar store in Lakewood, CO. Now they want to charge me an activation fee because I did not return the device within 3 days. We were waiting for them to try and connect service but when that never happened we returned the device and cancelled the "service" with the 14 day time period that had never been activated in the first place. Now they want to try and ruin our credit by sending our bill to a collection agency. They will not budge or listen to reason. How can they charge an activation fee for a service that was never activated for one minute?

I got the Iphone 6 and iPhone 6+ from Apple store with 2 yrs contract with at&t in Nov 28,2014, in 6 days around I got the bill of $237 (monthly taxes,activation charges, taxes etc.). The cost was way more than I was expecting, as per the Apple Associate it should be 112 + taxes. So in a week after on Dec 6, 2014. I went back to apple store and returned back the device and cancelled the contract. Apple returned back the amount I paid to them in full as it was less than 2 weeks but at&t took $237 from my account by Dec 22. I called back the customer service waiting and talking with them for hours but couldn't get anything back. Made me pay $237 for a week service...... so frustrated.

So I just got my bill from AT&T. I'll just start that I got internet setup came with FREE phone service that I won't use and yet when I saw my bill I had a charge for phone service. I will give the order info to whomever contacts me but to be specific only an attorney.

It is unfair to the customer when AT&T does not let us know from the beginning that when adding Uverse, phone, internet and TV along with wireless, AT&T will not combine the bills so that you can make one payment at one place for all services. If I had known in the beginning when I took advantage of the offer to use Uverse for my internet, phone and TV that my wireless bill would have to be paid separately, I would never have signed up for Uverse. Now I have to go from (so to speak) Atlanta, Georgia to pay the wireless and to Carol Stream, IL to pay Uverse bill.

So I'd had billing issues with AT&T for the past few months. Things were fine when I'd had only one line, and I was satisfied enough with the service to recommend it to my brother. That's when the problems began. The representative told us that adding a line would be an additional $15, and they'd just share the data that I was already using. They didn't mention any other fees with adding a line. Given that they'd seemed to be so straight forward with me so far, I figured it would be the same here.

My call was dropped. I was told I wasn't listening. They couldn't locate my account. I was asked the same questions 6 and 7 times. Supervisor argued with me. Took over an hour on the phone and no solution. Leaving at&t, never to return and you should too. Hard to believe anyone would think their customer service model is anything but a joke.

I contact AT&T because I already had the internet and TV package, so I thought ok, this is cool. One company. But they aren't worthy. I find dealing with companies in the south is different than in the north. In the south there seems to be no higher representatives to resolve issues, so the representatives have no respect that customers have others providing the same service. But anyway, I contacted At&t for a phone, order completed. I responded to the email confirming the order and the package never comes. Once I was told that I had to wait for a sign off which reconfirmed the order. So after three calls finally, I spoke to three representatives, separate reps in about two hours, trying to understand what the delay was. Then come to find out they had to transfer my number from the other company, so I call and request an upgrade for customer satisfaction, it's been over a month and no phone. Come to find out the phone was on back order, but instead of saying this I'm given the run around. Then the representatives where rude and just had no morale as if they were doing me a favor, so I cancelled the order.

I have a Nokia Lumia 1020, Windows 8 phone. This phone is on AT&T'S Next Plan, I pay $23.47 a month for the phone, the total cost is $610.22. The first phone I got from AT&T just died so it was replaced, the second phone got so hot it was burning my ear, it was replaced. The third phone, the battery was dying so the phone was replaced. Each time the phone has an issue, AT&T replaces it with the same make and model. Also this phone is all one piece so you can't get the battery out to replace it, you replace the whole phone.

I had closed my account in Aug 2013 when I moved. .They kept charging my credit card til April 2014. Then I call them for refund, they agree it's their mistake and say they will send out the refund check. I have called them numerous time in a matter of 9 months and they keep transferring me from one person to another and I'm online for almost an hour or so. Now it's Dec 2014 and when I call ATT they say they don't have a record of my account. No one knows what's happening. Now who do I call, the owner of the multi million dollar company? Maybe $400 does not mean anything to them but it's preschool fees for my kids. What the hell do I do. The worst company ever. I really curse this company will all my heart, with every cell in my being and pray for their downfall.

I purchased a new Iphone 6 in September 2014. Sent the old Iphone back in for a $200 rebate in October 2014. AT&T could never track that it was received though we followed all of the rules even going to the AT&T store to send the phone back in. AT&T manager said they have nothing to do with the authorized stores and do not stand behind what they do. I have had 5 phone calls with AT&T including a manager. They have no interest in good will even though I spend around $550 per month. Worst customer service ever. I feel like I have had my perfectly good phone stolen.

I'm lost for words after this. Not only did AT&T try this in the past, they attempted it again and was successful. I've had my contract since 2009 on the unlimited plan and when a line was upgraded, the person asked if we wanted the remain on our original plan. Well not only was it changed to the horrible family shared plan, but I went from paying $200 a month to $300 a month without any explanation to the change. I rather pay the cancellation fees and move to a different provider that will explain all the charges and changes. If I can give negative stars, I would!

Recently, I switched over from Sprint to AT&T. That was one of the worst mistakes of my life!!!!!! AT&T have the worst customer service EVERRR. They cut my phone off on purpose because I told them I was telling the manager, so next 5 minutes, my phone was off then they came with some BS lie that it was because my bill was overdue when I just paid it, so I had to speak with about 3 managers to get my phone back on. They never help you and they always put someone on the phone that CAN'T SPEAK ENGLISH!!! I hate AT&T with a passion. One thing I can say about Sprint is they have GREAT customer service. They listen to everything you need to say so I'm breaking this contract next month and switching back to Sprint!

This company doesn't care for customers at all. They are irresponsible. I called them many times to make sure that I should be removed on 9/23, but they removed me on 9/24 and charged me $100 for that day. The billing statement is ridiculous. It writes 8/24-9/23 and it charges the October bill. It want to use this kind of thing to make fool of customer. My suggestion is to stay away and never come back!

I have been an AT&T wireless customer for at least a decade. Moved to a new part of town where the cell signal was not as strong. I have 3 kids and a pregnant wife that works at home so having a working cell signal is vital. Visited my local AT&T store and they acknowledged the signal issue in my new neighborhood. So, they had me buy a cell booster. I was not happy about paying to get a signal for a service I should already have a signal for, but I grudgingly paid. The cell booster did not work well. Connection was very sporadic and worked only a few hours a day. So, I looked around and found Verizon worked in my neighborhood. Switched to Verizon and then asked AT&T for any relief on my termination fee. No waiver at all. I didn't switch because I wanted to switch, I switched because I had to. I called AT&T to ask for some consideration on the term fee and they would not budge. A decade long customer that always paid on time and this is the thanks I got. I am a Father of four now and myself nor any of my family will ever use AT&T again. It wasn't so much the fee, at the end of the day. It was the unwillingness to work with me on some consideration for a fee reduction being I had no other options. Done with AT&T for life.

Poor customer service. Liars. They will do and say anything for a sale. I don't get service at my place of employment and I was just out of my 14-day return policy. AT&T CS said they would waive that policy. After I signed up with T-Mobile and went to return the AT&T equipment, they would not honor the return. They would rather have a paying unhappy customer than work with you!

My contract is about to expire and I called AT&T about renewing my contract. They told me in order to get discount on the new phone I have to change my plan. They are offering me much more than my current plan. The only way I can have my existing plan is to go to their NEXT program. Which means I have to pay extra as well for the new phone. I understand they no longer subsidized the phone device however, they will if you change your plan to much more expensive plan. I told them to honor me their discount the same as their new client and not change my plan as I have been with their loyal customer for over 10 years and their answer was sorry we cannot. This is similar to that data throttling practice they were cited before. I had the unlimited data for $30.00 but, they limit my usage and forced me to be where I'm at my current plan. Now, they pinned me on the wall and forcing me to get out of my plan to more expensive plan.

On 12/19/14 I purchased a Samsung Galaxy 5 for my daughter for Christmas at an AT&T store. I was given a guarantee it would arrive at the store by Christmas. On 12/23/14 I called to confirmed the phone would arrive on time. I was informed it was shipped but would not arrive until 12/29/14. At this point I was told they had the phone at the store across the street from me, however I could not cancel the order as this phone had shipped to another store. AT&T policy. I was later told by a manager that Priority shipping was an option when I placed the order. I informed her this was never presented as an option. I would certainly have paid the extra charge to have it delivered on time. This was my gift to my daughter. Now there is no gift to give on the 25th.

$469 overcharge. I did not order it. I did not receive it. Even so, AT&T billed me for someone else's warranty bill, and a month after complaining about this, they are still refusing to acknowledge their mistake and to remove the charge from my bill. They have been condescending and have shuffled me around from one person to the next, with no resolution.

While this happened a number of years back, when I opted to try the iPhone for the first time I had a very hard time convincing the CSR that the phone was purchased off eBay not a store.

I bought a new phone and plan with AT&T in Sept 2014. I decided after a week that their coverage was as good as VZW where I currently had four lines. I ported over 3 lines to AT&T in Oct 2014. The store manager was kind enough to waive the activation fees. I decided to add my IPAD to the data plan for $10 a month with no contract. My November bill came in at $812.00. I went to the store to get an explanation and after researching the account they AT&T had charge a $455.00 deposit on my account. Customer service could not reverse this amount as they said it was because I had 4 lines. I was given no notice of this deposit either verbally or written until it showed up on my account. I refuse to pay it. I called the "Customer Relations" department and asked to speak with a manager who had authorization to credit this deposit. I was passed around, put on hold transferred by Deserai ** (Dec 19th 3:18 pm) to Julie, stating she was a manager and eventually disconnected me after I asked if she could credit my account. I added an IPAD to my account for $10 a month and they charged me a deposit of $455.00. I have strongly considered ditching AT&T, going back to VZW and fighting all the cancellation charges I get with a complaint to the MA Attorney Generals office. This is unfair and deceptive and someone bigger than me needs to handle this issue.

At&t advertises the IPhone 6 for $299.00 and $399.00, not so! I was going to renew my plan for an additional 2 years and purchase the new phone. However when you do this you either have to pay a monthly fee or lose $25.00 a month on your plan. This makes the phone around $900.00 when all is said and done. It think they are false advertising the phone!

I've been a loyal customer of AT&T's wireless service for almost 15 years. I have certainly had my frustrations with the company's very poor customer and moronic inability to fix its own mistakes. Today I've finally grown to hate the company. They created a major mistake on a phone, I've been waiting on for almost 45 days. Although they acknowledged the mistake, they made it my problem and basically took the "tough luck buddy" position. One of their supervisors (Talena **) was especially rude, unhelpful and deceitful. No wonder AT&T is one of the most hated companies in the world - they fully deserve that distinction.

Closed my account due to relocation. Paid final billing as directed by final paperwork sent to me. One month later received another bill. I contacted customer service and talked to supervisor who looked at my account and stated to me that the 3rd party in the bundle (which was Direct TV) had not paid AT&T. He had told me he would credit my account and my balance was 0. One month later I was sent to collections. I again called and was told that I ultimately still owed that amount of money. They told me that the manager that I talked to will be under investigation but I still have to pay the bill. They have the conversation recorded but they will not stand by what their representative had told me!

I spoke with a rep that called my home today. I told her that we had a problem changing from Comcast to AT&T with my mother's service and her phone number was eventually changed in the process. It was difficult for my mom (she is blind) because she is Japanese and her family couldn't call for a very long time. Many of her friends never called again. The rep then HUNG UP ON ME. The last time a AT&T telemarketer called I tried to reason with him, as I have no plan to change all of my services. He also hung up when I asked to be removed from their call list. What a rude unprofessional company. No way will I ever use anything related to AT&T. How I hate AT&T is ungaugeable.

I used at&t services for over 10 years. In 2014 at&t called me for advertiser every day, specially at night (8pm or 9pm). Many time I told them: please stop calling my house, this problem was bother me and my family too much. At&t did not care what I told them, at&t continuous to call my house until today 12/19/2014. I think that I will cut off the service with at&t.

Where we live has access to only one cell tower, which we can see from our house, on Stines Hill in Cashmere, WA, owned by AT&T. It doesn't work periodically. Through lots of time and research, I managed to find an AT&T 800 number to call on my landline, because of course both cell phones cannot make or receive calls. The man insisted that cell tower was working, and the problem was my cell phone provider, Tracfone. But I'd spent lots of time an hour ago on the phone to a very helpful Tracfone rep, who said AT&T would only accept calls from Tracfone about cell towers during business hours. That is many hours from now with no service. Besides, Tracfone computer says cell tower is working and so does AT&T. But it is not! Both cell phones (different makes and models) show no reception, but both worked fine here yesterday.