AT&T Wireless Reviews

Sup. Issac stated she looked over all the information and concluded that I would add 2 more line, renew my ATT contract in Jan, pay as agreed on all three lines, but would let the cell in question become delinquent again. The only issue was the Rep in Dec never wrote "cancel", but wrote "transfer." The Supervisors were basically calling me a liar; discounting the simplest context clues to evaluate the problem correctly. This is the second time I have called ATT for a simple problem, leaving more frustrated once the calls ended. The supervisors stated there is no weight giving to the length of time of being a loyal customer, number of lines billed, or payment history. The only concern was to get what they perceived was owed.

To make matters even worst, they threaten to cancel my other lines if I don't pay their demand. It really felt like a hostage situation. There was no need to speak to a supervisor, the outcome was the same as speaking to the lowest lever rep. I am very disappointed I have a relationship with this company.

I called, yet again, several times, telling them to put my phone as the primary account number and not my daughter's. Each time (5 times doing this) they tell me they've changed it for me, but it has never changed. There have been times my bill is over 500$ for two phones. The customer support people have been some of the rudest people I've dealt with. On the other hand, I must say any AT&T personnel involved with installation or technical issues over the phone have been awesome.

So, in comparison, I pay 35$ a month for my son's iPhone with everything unlimited. I feel like I'm stuck with AT&T until our contracts are up, but I can't keep paying these high prices. It's not ever what I agreed to. Part of the problem with my daughter being primary account number is that she is alerted when bill is ready online. I'm not told so at times, I've been a day or so late...which again I'm charged for.

Well, AT&T's lost because I have completely changed my mind. In my opinion, they are worse than T-Mobile with their service. Kathleen is her name - made AT&T look really bad, really bad. Right after we realized that my phone wouldn't make the transfer, then she, Kathleen decided to tell me that every phone has a code according to their carrier, but then stated that most of the time T-Mobile phone usually don't have a code. So she assumed that my phone did not have a code.

I ended up driving back and forth between T-Mobile (which was directly across from their store) and AT&T store. I was pissed; waste of time and gas, which I should have made her ass pay. All in all, a really nice guy who worked for AT&T ended helping me by allowing me to use their phone so that I could call T-Mobile to restore my service. Kathleen killed my sim card, but T-Mobile gave me another one for free. I will leave well alone and stay with T-Mobile. T-Mobile even have given me 2 gigabytes for $10 more, AT&T wanted to give me 2 gigabytes for $15. I'll save my $5 and hassle and stay where I am for the time being.

This shutting off our phone may actually be a blessing for it caused me to explore options. According to Consumer Report and Clark Howard Republic and Ting are rated much better than the top mobile carriers plus lots cheaper. I will be going with Ting, no contract pay for what one uses. We will be saving 70$ a month with Ting. Need to buy a new sim card from them for 6 - 9$.

Last year I went to the AT&T store in Lake Forest to replace a lost phone. While in the store the rep offered me a FREE service of Digital Life. Now I get new bill for over $70 and told if I want to terminate this service there will be a cancellation charge of over $700. I told the rep I was never told of these "hidden" charges, never authorized an upgrade with costs and never signed any document that accepted these obligations. When I asked the rep to prove my authorization she emailed me a terms of service document without any signatures. Am I screwed or do I have any recourse at this juncture?

I WAS TOLD, "IF YOUR BARS DROP WHILE MAKING A PHONE CALL IT IS THE MILITARY EAVESDROPPING ON YOUR CONVERSATIONS" (supposedly something you have said verbally, texted or emailed has put you on a watch list). We did google some stuff a little over one month ago. We were trying to find a KKK killing site from the olden days in Flagler County. It was after that that we begin to have this phone trouble. We did a job for a customer who told us that military bases have repeater phone towers that slow the speed of your phone transmission from LTE or 4G down to 3G so they can read your messages. Our phone trouble started right after googling that KKK killing the site.

Today I received a bill from AT&T for a total of $75.38. The billing date was from 01/23/15 - 02/20/15. I was being charged a full month of service for a service I had for a total of 6 days. During that 6 days, I used 8 minutes air time, 6 text message and 111,948 kb of data. I was told by three different AT&T employees that I was within the 14 days buyer remorse period to cancel my account. I talked to AT&T today to find out why I was being charged a full month. They are now trying to say that I purchased the phone on 12/10/14 and I was not eligible for the buyer's remorse. AT&T sent me the phone a month early so basically it was a paperweight until it could be activated on 01/23/15.

I did some research and found that AT&T was sued in a class action lawsuit back in 2003 for the exact same thing. Charging customers that left AT&T for a full month instead of what was used. AT&T had to pay out $40 million in that lawsuit for Violation of the Federal Communications Act, Breach of Contract, Unjust Enrichment and Declaratory Relief. They are doing the same thing again. Their only out is that you have to dispute the bill in writing first within 100 days of getting the bill or you cannot sue.

I am looking for others who are having this same situation with AT&T so another class action lawsuit can be brought against AT&T for using the same practices that they were sued for back in 2003. Feel free to contact me or reply to this so I can get started on finding an attorney to file the class action lawsuit against AT&T. Basically, AT&T is doing the old "Don't let the door hit you in the butt on your way out" deal again. They are trying to get money from the lost revenue of people who are leaving AT&T. That is how they got sued the first time around. So if you are having or have had this same experience then please let me know. Thanks.

The very nice woman on the phone told me that the representative indicated the same info in my record, but did not make the change. She could make the change today and credit me the difference on my account. However, she told me that my new monthly bill would be $187.54 + tax. I tried to clear up the confusion with the rate the woman quoted me in January but was told that there is no way they can get the amount to the quoted amount. The quoted amount from the very same company one month earlier!!

I asked to be elevated to a supervisor. I was.... she repeated the same information to me that the representative was telling me. No give. We have internet, cell and cable with this company and they refuse to honor an amount THEY gave me and I have in writing. Baffling. I feel locked because we have all of our services with them and we do enjoy the products. We will be looking to make a switch though as this is really really poor customer service. Highly disappointed.

One of the ladies I spoke to said I was her 4th call today with similar complaint. But still won't stand by their promise. I HATE AT&T!!! As soon as my contract is up I am changing service. I HATE being lied to and basically called a liar. If I changed the service from 10 to 30 and they record all calls I would like them to provide the call where I changed my service. I also learned of AT&T grading system if you make complaints like a credit report. Nice! I wouldn't have to complain if I wasn't lied to and they actually did what they said they would. I still get kicked off the internet and still have times with bad connection on my cell phone in my house.

I later found out the S4 was out and it was waterproof and had a better camera. Why would he sell me the old one that didn't meet my needs?! I bring this up because every time I went to a store to have my phone looked at they told me it was an older model and time to upgrade. When I explained the phone was purchased in Nov 2013, everyone seemed amazed and confused that I would have that model. But of course, everyone said well, "that isn't something we did, so I understand your frustration but there is nothing we can do."

Anyway, all of the phones had problems with dropped calls and an echo effect about 1/2 of the time we made calls. Eventually after a long period of the phones not working and being told they refreshed the phones and we just needed to restart them and there was a tower down but it would be better, they sent us new parts and the other 3 phones worked alright. My phone continued to have issues. Mostly with texting. It started with text pictures. I would get a box that said download but the picture wouldn't show up. Then I wouldn't get regular messages with text. Then when I went to text it would be a white space where the keyboard should be and it would freeze my phone.

Sometimes I had to take out the battery to get it to unfreeze, sometimes a message would eventually pop up saying "Messaging not responding. Close." And I would have to click "Okay." Then my messages I sent wouldn't go through. The blue circle would spin and it would say "Sending" but it would take minutes or else never be sent at all. I started getting "Message Not Sent" error messages. The problems kept getting worse.

During this time, it was still under warranty, but I would call the customer service and they would say they would reset it on their end and it should be better. I took it to one store and he gave me a new SIM card. Another store made me take it home, back it up and then go back and they restored it to original settings and wiped everything off of my phone. I had screenshots of all of the problems, most employees thought it was just the actual phone. I tried all of these recommendations of the company and took it to several different stores. They told me to take it to a service store, the closest one being 45 minutes away. I don't have a car and work a full time job, so I was trying all of the other options first, only to find weeks later the phone was getting worse and worse. While I was trying the other options to fix the phone, my warranty ran out.

But I was having problems before it did. So instead of being able to get a new phone, they basically told me I was SOL. The stores in my area tried quick fixes but said they could do nothing. I called the service store and explained the situation and how I wanted to have my phone looked at even though it was out of warranty, because as they could see, my phone had not been working right since the beginning. I was upset, but didn't curse or holler and they lady at the store hung up on me after saying "there is nothing we can do. Have a nice day."

I called the customer service number and after dealing with a person who could not understand me and called me "Ann" instead of "Erin" I was transferred to his supervisor. I told her I had been hung up on and was very upset and had a lemon of a phone and was ready to solve the problem or get out of my contract. My name and social are on the account along with a relative who is on our family plan. She would not take my social and look at the account, so I had to call and get the information for the other account holder. While I told her I was getting the information, she hung up on me too.

At this point, I don't know what to do and now I'm very angry & upset. I just want a phone that can send texts... is that too much to ask?! The warranty store has hung up on me after telling me they wouldn't even look at my phone. The Customer Service 1800 number hung up on me. The local stores I have been to said there was nothing in their power they could be. In the meantime, my phone is getting worse--the browser and other apps, along with the messaging would freeze and shut down several times a day. And we are still paying hundreds of dollars a month for our 4 phone family plan which we have had for 10 years with the company and no one will help us with this dud of a phone we were scammed into buying less than 2 years ago.

So I called the other family member who is on the account and we went to the store that sold him the phones. The employee gave us the option of buying a new phone and paying it off for the next two years--why would we do that? We haven't even finished paying off this phone and it hadn't worked properly for so long. We have insurance on this phone, have been paying $10 a month for it. The guy at the store who was helping us was the guy that sold us the insurance initially. When we asked him about that as an option, he said he wouldn't bother even considering that because the deductible is too high and it is not worth it. So why would he have sold us this insurance in the first place?! What a scam.

So the guy at the store is on the phone seeing what can be done, and my family member and I are a the store, my day off, he is taking a break from his workday and we have to go to AT&T because no one will resolve the issue! The manager puts us on the phone, which I do not want to do. I have been hung up on twice and I am over talking. They have the records of me having issues for months and months. They have the records of us being loyal customers for years, paying our bills on time. They have my phone, with screen shots upon screenshots of the phone not working, of me taking pictures of error messages and blank screens. I am done talking and just want a phone that works! The "options" that we get are laughable.

Buying a new phone, keep paying for this POS phone and they would try to fix it, doing things they have done before (wiping it clean, etc). No thank you. We spent a long time in the store, rehashing issues and asking why we weren't taken care of when the issues started, why we were sold insurance that "wasn't worth it", why I have spent hours on the phone and in the stores trying to get a phone that can simply send text messages.

No one had answers, just apologizes and people who "understood our frustrations" and no one who would be held accountable and just give us a phone that worked! Eventually, we had to talk to the insurance company and after paying a deductible we are supposed to receive a new phone in the mail and not have to pay the remainder of the balance for the phone that doesn't work. We'll see what happens. But when our contract is up, we will be shopping around. It is a shame that being loyal customers for years who pay our bills on time are not valued by AT&T. Surely another cell phone provider will be happy to have us, and I can't imagine the service could be worse then what we experienced with AT&T.

In my experience, I do not feel valued as a customer. I feel disrespected and used. Some of the people who works there are nice, but no employees are accountable for anything. The run around, lack of taking responsibility for problems on their end, and what it takes to actually get something taken care of--if you don't raise your voice, they don't listen.

They will push you around and as long as they get monthly payments, they don't care if what you are paying for works properly. I got a text at the store "Thank you for choosing AT&T. Text Messaging is working for your account" and minutes late a notification popped up that two messages I sent, one about 24 hours ago, and another a few hours ago, were not sent. On top of the 40+ screen shots I have of my "Text Messaging Not Responding." Um, no. My messaging is not working, AT&T. And I am no longer choosing you. I am counting down the days till we are out of our contract.

Next day I have again contacted AT&T about the status then they said it is still with UPS (courier service) - "we are working on it." Then I asked her (AT&T) to give me authorization store to collect device but she rejected it saying that I can't do that. Then I asked her cancel the order then she said I can't even cancel. Again I have called AT&T on Monday evening (i.e on Feb 23rd 2015) then AT&T again connected me in conference with UPS.

Now UPS say that they 24 hours of time to trace the item where it is. What's hell these people are doing? How many days they need a trace an item where in tracking status shows destination scan. Then I got frustrated and asked AT&T to cancel my order then AT&T says "sure sir I can do that for you" without minimum curtsy towards a customer who got irritated with their service. Now I am going to switch the carrier which would be the best solution and I can even get a credit for migrating AT&T to Verizon or T-mobile.

Same time I searched for the other companies, then I saw they are offering $0.01 deal in Costco, Best Buy, Target, etc., then I asked them these are corporate policy. Then I tried return - they are asking for restocking fee $35. Well I ended up paying restocking fee and I got another one for $0.01 from Target, and Target does not have restocking fee. Now I am trying to unlock the phone, still I am not able to giving the same corporate policy crap. I felt they are dishonest and unfaithful to the customer and worst experience. These are not Costco kind of company. Be aware, if you can stay away from these guys, would be better.

These phones are old and they don't have any new ones to send me but they will also give me a new one even though I paid that much money to get one and you can buy them online for $100. I haven't even had the phone a year yet. Also have the insurance but they want to charge me $150 to use the insurance to get a new phone even though you can buy a new phone online for $100. This is terrible way to treat your customers. I've been with AT&T for 20 years or more.

Trip #2 and conversation #3. Finally after 3 days we thought we had it all right... NOT. Next day same text and same ** again Conversation #4 and store visit #3. One more try... so we go to a corporate store and try it there. Conversation #5 and store visit #4. After arriving and telling the same story for the 5th time I was ready to tell AT&T to take a hike and that their NO SERVICE was the absolute worse, it got worse! I find out now that I have 2 contracts instead of 1 and the bill has increased over $100 a month. This is all due to a upgrade of a phone and changing to account over to my wife's name to receive a educators discount!!! I was livid!!

I go from 1 account with 5 lines to 2 accounts (1 with 4 lines and 1 with 1 line) with a monthly increase of $100. Stayed at the corporate for over 2 hours and got a really nice rep (Susan) that went over every step of the problem with me while on the phone with AT&T left the store on Saturday with 1 account and a price increase of $15 and the discount was applied in my wife's name! Well on Monday got a text from AT&T saying the discount was no valid because my wife was a teacher in New Jersey!!!

Well guess what... all this crap took place in Georgia where we live! Go figure... we live in GA and she teaches in New Jersey. Yeah right... she take an F-16 to work every day! How this company can screw up such a simple transaction is beyond me! I will NEVER do business with AT&T again. As soon as my contract is up I will be gone. I know that they could care less about losing any accounts but I will bad mouth them from now on...

When I called them back in June, I was very specific with the representative and asked her to put it back the same way it was because that's what worked best for our international phone. Because I didn't travel out of the country until last month and accumulated those charges last month is my fault. I should have known better and check my bill every month; all phone lines. And now, I get the runaround of talking to a supervisor and placed on hold for hours (because they want you to hang up). AT&T does not deserve any stars. Check your phone bill with a fine tooth comb because they will screw you the day you let your guard down.

The manager told me I could send one of the cell phones back and get the etf waived since I was out of the 14 day trial period and the 4th line was the only line requiring the deposit. Never did they offer any other solution to my problem. So now I have 2 days to figure out what I'm going to do. I will be forced to pay for 2 separate calling plans and 2 separate data plans with 2 different companies. They told me they were sorry I was misinformed on my initial call when they assured me I could transfer all 4 lines of service with no problems. They won't even try to help me. They just keep saying "I understand your concern". Really? I don't think they do at all. This is the worst situation I've ever been in for something I have no control over and their customer service is the absolute worst. I don't know how they stay in business treating customers like this. I'm filing a report with better business bureau tomorrow.

The network is very unreliable. So, I attempt to take the phones back within the 30 day period and let them know of the problems, and am told that I can't return them because I did their "next" plan where you pay the phones off over time. So, I am very upset and am forced to keep the phones with the poor coverage and service on AT&T. I use to have Verizon and their coverage is excellent in this area and all of Cincinnati. The only reason I switched is because I liked the phones AT&T offered. The AT&T coverage map showed decent coverage here (which isn't the case) and the guy at the store told me there would be to, so I decided to go with AT&T. What a mistake! There is a big dead zone in this area and it needs to be fixed since this is a heavy residential area.

After a year when this promotion ends, I called them for a new promotion. I was told that the new promotion is good for one year and there is not termination fee. Now, it has been 6 months since new promotion applied. Boom! My bill goes up. I called them, they told that your promotion was for 6 months and AT&T offered me another 6 month promotion with higher rate and termination fee. This is not cool at all. What AT&T tells on the phone should be recorded to keep as an evidence what they promised. AT&T scams us.

The customer representative said to me that I was fine for the first month but that I had to call in for the second month with the balance. I told her that I am going to try but if I don't have the money and they cut off my phone that I was still going to be put in a payment plan. I went ahead and paid as agreed with the last customer rep. that I spoke to and as soon as I made a $300 payment, my phone got cut off. I have been with this company for 4 years now and I have brought nine different people to join this network and all I get is this high level of customer dissatisfaction.. I am going to see a legal advice on this and I won't let it go because it was not my fault.

I called back again explained That I made an agreement with the lady and I was upset I was getting an suspension phone call. To prove I was being honest I offered to make payment in advance for Friday and he said he couldn't take payment but he would note account and I need to call in make payment on Friday and I would be fine and he would note account. Mid day that Friday my phones was suspended for no payment. When I called made payment then he forwarded me to his manager. The manager first said well the lady couldn't setup payment arrangements because the rule is I had to pay in full before due date. He acted like I made it up. Then I explained I called in again when I received the suspension warning call and explained to the next customer service and he said he would note my account.

The manager then told me that the customer service noted "that I wasn't eligible for arrangements and could get suspended..." while he was verbally telling me "It's ok just make your payment." He lied to me. Then this manager acted like this guy did his job because he noted on account that he told me something different. I told this manager he needs to spend time retraining his team members and investigate what I am telling him. I DIDN'T HEAR ANY CONCERN IN HIS VOICE NOR SEEMED TO BE WORRIED ABOUT MY CONDITION. He never waived the suspension (phones off 4 hours) fee and never admitted I was treated unfairly.

And now I am getting call from them telling me my service is going to be impacted!!! This company will impact you from the back side!!! Beware!!! I asked for him to put me on hold and conference all three of us together so we could put an end to all of the bs!!! And he hung up on me and did not call back as of yet. Is this truly a company that anyone should deal with? It is a shame this is how they treat a long term customer of 10 to 15 years!!!! That always paid their bill on time in full!!!! I think AT&T has just forgot about their long term loyal Customers!!!!

Obviously this bill is not a huge amount, but it’s the deception that I am having a hard time with. Unfortunately I am locked into a contract with them for another year. This is just not right, and I do hope you will look into this, as I am sure they are doing this to many other customers. This feels fraudulent to me, to make it sound like I made changes that I did not make, or authorize. It’s also false that I was being under billed, as I was quoted $36.00 per month and it’s always been $36.00 per month.

I then went to the local AT&T store and wasted three hours with them and on the phone with an incompetent and inept agent who couldn't find my records, but finally said she'd process the warranty claim and that I'd get a new phone, (brand/model unstated), by mail in six days. I told her I would be out of the country then. Asked if she could hold the shipping date until got back. "No."

Only by insisting on a manager did I get an "extension" of thirty days to return the dead phone, but the threat was made three different times that if the phone I returned appeared to be damaged, I would be charged over $300 for "non-compliance." I am fortunate in that Nokia told me when I called them first, to switch the SIM from dead phone to old phone. AT&T was not happy about that. They would have been happier if I simply was without service until the new phone arrived, or paid for a new one. But at least I have a working phone.

Why the "store" cannot replace AT&T phones on the spot is amazing. Most customers like me pay thousands of dollars a year for AT&T's lousy service and poor response to customer needs. This site testifies to this. Attitude and policies stated by AT&T agents are abusive and threatening. AT&T must have a strict policy that tells their agents to sell, sell, sell and make life as miserable as possible for customers. I am talking to other providers.

I am located near a large city with a number of AT&T stores in the area - strange they would have stores in areas where the service doesn't work. Interesting as I write this, a CSR called me and we got cut off since the service as I said is so poor. Had to go out in the middle of a parking lot in -10 degree temps to get the voice mail he left. AT&T is a joke - do not, I repeat do not pick AT&T as your cell phone provider if you actually want to be able to text or make calls.

Well how convenient for them and forced me to pay a bill when I did not have the money because I have a 92 year old grandma that needs a phone 24/7 just in case of an emergency, then a month later my bill comes and they charged me a reactivation fee of 40.00 dollars. I called and explained the situation and how it's not my fault they deactivated my service even though we agreed to a payment date but of course no records where ever recorded and the manager said there's nothing he can do....can you believe that a multi-million dollar company cant do anything.

That just put me in a position where I lost all respect and belief in att. I believed they were the best company for years but they lost a very important aspect of the customer service world "the customer is always right". I would rate them a 1 out of 10 and the only reason they get 1 is because you can't take that the service is pretty good but other than that ATT SUCKS. THEIR CUSTOMER SERVICE IS THE WORST OUT OF EVERY SINGLE WIRELESS COMPANY AND LETS BE HONEST FOR THE MONEY I RATHER GO TO VERIZON WHICH I WILL BE GOING TO. I WOULD RECOMMEND NOBODY TO ATT.

We work very hard for our money with long hours and kids to feed like many other families. Something needs to be done with these companies taking advantage of their customers the way they do, and the reviews here show that tenfold. Unless prices go down we will be switching companies as soon as we possibly can.

Shortly thereafter, my wife bought the Note 4 from AT&T on their payment plan and I took her S5. Now AT&T is charging us the penalty or payment for the S5 again even though we didn't buy the phone from them. I am getting sick and tired of having to call and be on hold forever to TRY to get them to remove the overcharge. This company has very lousy customer service. I'm going to call them one more time, then I'm going to seriously going to look for another cell phone provider.

When my son got out of school that day, we took it back to AT&T, who has a 14-day return policy for your money back (so I thought). When I went back to AT&T in Temecula, the girl who assisted said to just take it to Apple to get it replaced. I made an appointment with Apple for Saturday morning and the girl who helped me verified that it was just a faulty screen and she could replace the screen, but it was completely my decision if I wanted to leave the phone with them to get the screen replaced or take it back to AT&T with the receipt and all my paperwork in return for a new phone. I said that's exactly what I'll do. So I drove around to AT&T (back to the same one in Temecula) and was greeted by a man with red hair.

Unfortunately, I did not get his name but he's very hard to miss, so he's not hard to identify. He proceeds to try and assist me with this iPhone that they sold me with this faulty screen, all while cutting me off every chance he gets. We end up getting into an argument because he's telling me something about a $35 restock fee. I inform him that I was never made aware of a $35 restock fee and I should not have to pay that for a faulty phone they sold me. In addition, my son wants a white one, so I want to return it for a white one. I ended up raising my voice numerous times because he was trying to talk over me and "explain explain explain." As far as I was concerned, there is no reason for him to continue talking to me because he's just infuriating me more and more. So I ask him for the manager and told him to stop talking to me. I also said "this is exactly why I stopped dealing with AT&T because you people lack ** customer service."

So the rude manager comes out, Anthony ** or something like that, and has an attitude the entire time he's talking to me. So of course I'm not backing down. I'm just becoming even more livid because he's doing nothing to help the situation. He lacks any sort of compassion for me as a customer, and he was flat out RUDE! He said they would return the phone and still charge me the $35 restock fee although they sold me the phone with the defected screen. He gets the guy with the red hair to do the return. I said “he's not helping me he's rude, so can you do the return.” Anthony said "I'm not doing the return but one of my other reps will." I said “ok whatever, do you have a card.” He gets Matt to assist me in the return and walks to the back to get his card.

When he comes back out he says, "Here's my card and I've changed my mind. We are not doing the return for you. My rep informed me of how rude you were and you can take it back somewhere else." From there, I left the store calling him every swear word in the book. Clearly I'm PISSED!!!! It's now 10:20am and I am extremely furious!! I dialed 611 on the phone for customer service and I told the rep what happened and asked for a manager. She notated what I said and transferred me John ** , who was very helpful! I made the complaint to him and he notated the account that I would not be charged the $35 restock fee because the phone had a faulty screen. And he sent me to the location in Murrieta, CA. I did not get the manager’s name there who assisted me but she had brown hair with some kind of choppy bangs, and blonde (ombre) on the ends of her hair.

She called the Temecula location and verified that there was no physical damage to the phone and that it could be returned just fine for the white one and that they would put it on hold for me to come back and pick up, and wouldn't charge me the restock fee, but now...... she could not do it because I didn't have a physical i.d. I only had a copy of my i.d. and my passport, along with my original birth certificate, my original social security card, the card I paid with, my original receipt and the other papers they gave me the day I picked up the phone. She still wouldn't accept any of it, stating she couldn't even get into the account without it.

Once again, I'm ready to go 0-100 because it made absolutely no sense to me that when I picked up the phone, all Carrie ** asked for was a pass code to enter the account. She got in and she said it worked. So anybody could have picked this phone up and had service in my name without showing any i.d., yet it's a problem for me to return. That had to be the absolute dumbest thing I ever heard. At this point, I'm calling customer service numerous times trying to find John ** because apparently, each time you dial 611, you are getting routed to a different call center that could be anywhere. Everyone I spoke to said there was no way for them to get me back to John ** , so I finally spoke to Donna ** . Apparently she is the Warranty & Advanced Support Manager. She ends up placing me on hold so she can call the Temecula location to verify that there was no physical damage to the phone and they did that.

So she got back on the line and suggested that I add an Authorized User who has a valid i.d. Then, I can then take them into the store with me so they can do the return with their identification. My son and I live in Temecula, CA, so I had to drive an hour down to San Diego, CA to pick up his dad. By the time we get to his dad, it's 1pm. I add my son's dad as an authorized user, then take him to a location that's about 10 min away from his house on University Ave. I explained everything that was going on and the guy there checked the acct. He told us we needed to go to Mission Valley location because it's corporate and they are not.

I get to Mission Valley and this nightmare only continues when I am greeted by a pregnant woman (never got her name). I ran down the whole story, gave her the faulty phone, receipts, paperwork, verified my son's dad with his i.d., then she got her manager Ernesto. Ernesto only made the situation worse! First he tells me he cannot return the phone at all because it's a 5c and all 5c's are Final sale! Now this is a new one. I told him, “you’re the first person I've talked to today that has said anything like that and you are wrong!!” I said that is absurd! I inform him that I've been to multiple AT&T and made multiple calls to managers on 611, and they have all called and verified with the Temecula location that the phone is faulty. He continues to argue with me saying the phone has physical damage, he can't return it in that condition, he can't call Temecula, he's contacting his Tech support... just excuse after excuse. Then tells me to take it to Apple.

At this point, I'm raising my voice, once again PISSED because he's telling me to drive somewhere else to take the phone then bring it back fixed, then he can change it out. WTF! You sold me this faulty phone!!!! Now, it's about 2pm... I'm furious, crying, yelling, and dialing 611 to try and reach one of the managers that I had previously spoke to. I also had to file a complaint on the manager Chris because he called me back just to hang up in my face, and THAT is another story! There is NO WAY that man should be a manager in customer service!

Anyway, one of the reps sends a message to Donna and she calls me back about 20 minutes later. I explain to her what happened with Ernesto in Mission Valley and she tells me to ask him to call Temecula to verify that it isn't physical damage. I told her I'd already asked him to do that and he said he couldn't. She suggested that I get something from Apple saying there's no physical damage to the phone. 3 Apple technicians (in Fashion Valley mall) verified that it was in fact a faulty screen and it happens to 1 out of every 100 iphones.

So I get a signed print out from Apple stating just that and take it back to AT&T mission valley. Where's Ernesto? Nowhere to be found. He didn't come out from the back the entire time I was there to assist or see what was going on because he was completely WRONG! I end up telling Dolores (who said they refer to her as Mama D) the entire story and she gets her manager to assist me, my son and his dad. Jesse is her manager. I believe his name tag said he was the Sales Manager. He was a breath of fresh air and very accommodating. He offered us water, and had Ari assist us. Ari was trying to charge me the $35 restock fee before she even knew the entire story or read the notes on the acct. Jesse then stepped in and said there would be no restock fee. He knew I had been back and forth all day, and told her to take care of whatever I needed. I did not leave the AT&T store in mission valley until 4:50.

So I had been dealing with these people for just under 7 hours. It makes no sense that I had to go through this. This was definitely the worst day I've had this year, and it's definitely the worst experience I've ever had with any cell phone company. Honestly, I will probably end up returning the phone before the 14 days are up next week because this is not a company that I will willingly be tied to for 2 years. This was the worst customer service experience of my life!!

Only one reason AT&T has this policy...money. It cost me two months in a row. I don't understand why AT&T can reactivate something that I have deactivated without my permission. Besides, this is a minor's phone that I want complete control of, but according to AT&T, they can reactivate data usage at the beginning of a new billing cycle. Two things can happen...(1) I set up a tickler notification on my calendar every month to make sure I go online and deactivate again, (2) call AT&T and ask them to turn it off permanently until further notice. I should be able to control this online without AT&T reactivating.

Then I start receiving messages saying my account had a balance. I checked my account and saw that the check had not been resubmitted and was FULLY prepared to pay the balance (40.69). I spent the next 2 HOURS + on the phone trying to figure out how to pay this. The customer service department couldn't take my payment. I even tried to have my brother call in and make a payment and he was able to, but then when I called back to make sure the account was clear of all charges I was told that his payment (by a debit card) had be declined.. Even though he had a copy of his bank account which showed it had been processed. When we called back, NO ONE could answer our questions, lied to us hung up on us, told us departments were closed when they in fact were not and continued to transfer us over 25 times.. (we stopped counting at 25 times) in a 2 minute time frame we were transfers 5 times.

In one of our conversations we were talking to a lady by the name of Victoria and literally mid-sentence all of a sudden someone else by the name of Anna come on! After 2 HOURS finally we (think by sheer luck) transferred to someone who was not even with AT&T and could answer our questions. That conversation took less than 2 minutes. Now I am not normally someone who wants something for nothing, but after that ordeal and the fact that I had been with AT&T a long time I felt like there should be some type of compensation for the sheer hassle.. and because the situation was so extreme! Even the smallest thing would have been acceptable to me. So I called back.

Spoke with a supervisor (Paulo rep ID **) I explained to him why I was calling and his response was what floored me. He said "So your problem has been resolved right?" I said "Yes.. but that's not why I am calling." He obviously did not understand what I was asking for despite me being very clear so I restated it to him. He responded with "Well your concern is resolved so you aren't our problem any more." So I continued and said "Did I hear you right? I sit on the phone for 2+ hours and go through call center hell and because finally someone outside of your company solved it.. then there's no concern?" Him "Yep." I then asked for his supervisor.. I was floored at the rudeness and unprofessionalism on top of everything else. He told me He was it there wasn't anyone else.. (LIE). Told me the next step was to email them.

So I said "Ok I'll take the email address" then he said "Oh no only a mail address.. they don't accept email" (lie.. I found an email address in less than a minute online). I finally hung up the phone.. I was done. That was by far the worst experience I have ever had and intend through word of mouth, social media, whatever means possible to warn anyone I can to avoid AT&T at all costs. As a follow up since this all happened today.. we aren't even 100% sure that what we finally were told was in fact the truth. We won't know for a couple days! I also although I am fairly sure there is no legal grounds here intend to click the nice button on this page that says have an attorney contact me. 1) to verify a 100% there isn't legal ground and 2) to let them know how serious I am and how maddening this whole situation was.

After getting them to finally switch the account back to the contract we had agreed to, we were told it would take two weeks to reflect the changes. Last time they told us that, we had to call back in three weeks when it still wasn't changed. The customer service team will tell you anything to get you off the phone. Then we went to upgrade a phone on the line. When we tried to upgrade for another two years, we were told our bill, for the same exact plan, would increase by $25 per month. Plus we then the sales representative tried to sell us on the AT&T Next plan as it would keep our contract at the current $15 per month and we would have to finance the phone over the next 24 months for $25 per month. Amazing how either way AT&T gets $600 more every 24 months either way.

Again, only a phone company can screw you over routinely and somehow it is more of a hassle to get out of the contract. Needless to say I would highly recommend no one ever choose AT&T. They are a horrible company and the slimiest customer service and sales representatives. I don't understand how they haven't been used but we need to get together and refuse to allow phone companies to treat their customers like this. CAN SOMEONE PLEASE MAKE A LEGITIMATE PHONE COMPANY THAT VALUES CUSTOMERS?!?!

So I call once more and spoke to a manager. He was very rude, didn’t care about my problem but he did turn it off. I also made sure that my bill was pay up to date before I cancel my phone. Come to find out because they took three days after my billing cycle to turn off my phone, they still bill me another month, so I call and spoke with a manager and again he was very rude and told me there’s nothing he could do because it was a new billing cycle. And I have to still pay so I end up paying for an extra month because they didn’t turn my phone off at the end of billing cycle, end up paying because of their mistake. It was very wrong what they did to me but that’s ok because they lost not only me but all my family/friends for life. So for you people out there, don’t ever get at&t services. They will do the same to you.

Now there are total of 5 issues with my account. When I received this order, AT&T charge $722.48 to my credit card (they charge me $169.99 and $552.49, the full prize of phone which I purchased with monthly installment plan). I called AT&T customer service twice about these charges. The representative told me that they don't see these charges on my account and I can resolve the issue by calling my credit card company. I called my credit card company and they gave me a credit of $722.48. However, I received my Jan 2015 bill, AT&T again charged me for whole prize of phone. In addition, there is also monthly installment charge of $18.42 for one phone but not for the other.

I activated my phones through calling customer service. I checked with representative about activation fee and he said there is not activation fee. But when I received my first bill, there was activation fee of $40 for two lines for which I used my own devices. When I called again the AT&T, they said these two lines are on contract, therefore there is a activation fee. I told that I never singed or asked for any contract as devices are my own and on the mobile share plan. So they removed my activation fee.

Since they put two lines on annual contract, they charged me $40 access charge and didn't provide the $25 mobile share value discount. When I called AT&T, they gave me a credit of $25 for each line for the Dec 2014 bill but again charged me $40 for Jan 2015 bill. I purchased an additional phone and line from AT&T store 12/18/14. I didn't ask for monthly insurance. AT&T charged me for monthly insurance of $6.99. I again called to resolve this issue and they waived the fee for Dec 2014 but again charged for Jan 2015. When I switched the line from my previous carrier to AT&T, there was a deal to get $150 discount for each line. I confirm that by talking and chatting with AT&T rep. He confirmed that. I have a chat print out. But now AT&T denied that and said online customer service representative gave me incorrect information.

I called AT&T customer service several time and each time, there is a hold of more than 30 min. A representative told me that we will resolve the issue but it is still there. I went to the AT&T store and discussed the issue with a sale representative for 2 hours. He told me that he has to discuss and resolve the issue with his boss and it may take 3-5 days. it has been more than week now but issue it not resolved. He told me that I should not purchased online or activate online as they don't have correct information and they messed up my account. My Jan 15 bill is $839.44 and I have to pay it by 23 Feb 2015. I was trying to resolve the issue before that so I don't have to pay unnecessary charges but the issue is not being resolved. I need help on how to resolve the issues or if there is any legal way to resolve this? This is very frustrating as I am spending lot of my time and energy.

About two months later after having arrived back at the US, I receive another invoice from AT&T stating that I owe them for a "new" Internet account "I" had created. I was being charged for installation and 2 months of service for something I NEVER agreed to, or was aware of. Not only that but I did not have any systems installed nor was I given any service, yet I was still being charged. Once again I had to call and dispute the charges.

After several HOURS of talking back and forth with different representatives who kept on saying how I do have the system in my house because that is what their system showed, finally one representative decided to do their job and actually checked if I in fact had someone come into my apartment. She found out that NO, no one had installed anything, so she then went into their system and took out the charges. I thought it was all finally over until I started getting phone calls from creditors asking for money from AT&T, which to my knowledge I was at $0 with them. I now call and speak to another representative who tells me that I am being charged for a pay per view which was rented by someone during the month which I had specifically asked AT&T not to give me service on, which is a NEW ACCOUNT which I never created.

Now my credit has been damaged and I owe over $50 to creditors for the mistakes of AT&T. I spoke to a "high ranking manager" who understood my situation, told me he could readjust the charges but was not willing to do it because he did not want to. He agreed it was AT&T's fault that I was given service when I had specifically asked them not to, he agreed that I had been wrongly accused of my internet charges, but he refused to take away the charges that I currently own because as he stated "I don’t want to make the changes."

I cannot understand how AT&T can just create several accounts under my name without my permission and charge me services I never agreed to. I then must go through HOURS of talking back and forth with representatives to get someone to understand my situation, and if they do not want to help them I am just stuck with the bill. I think it is Unlawful and Immoral for any company to act this way with people, especially their customers who have been with them for over 10 years.

They manipulate the usage and ensure you're always in the dark about your "real" usage. They lock you out of your phone with you "exceed" their determined data usage until you click buttons to upgrade even though your plan is not reflected on your phone.. I have no way to pay my cell bill either as IM constantly told my account isn't linked up and on a monthly plan, if I don't find a way to pay it I'LL get dropped. Sandra ** is the worst and I spent an hour on the phone to get nothing but lies, for her to then transfer me to my own cell phone after telling me she was putting me thru to a manager.

I then called back had to explain this all over again to get a "floor supervisor" named Pamela ** who pretty much told me to fly a kite over a debate of 3 mb. She said she'd rather lose years of my business than correct the $45 difference in billing and appease me, much less this doesn't even pay me for my time. I am done at&t - done and you will be out of business very soon. There are nothing but complaints about att and they all stand true. The worst.

After the installation, I signed in to my account online to check out the future charges due. Surprise, surprise they wanted a whopping $69 for 6MBPS of internet speed and about 10 TV channels that are otherwise FREE with a pair of rabbit ears. And no, I did not get my free year of Amazon Prime either. A few days later, on Feb 5, I called and chatted with reps TEN TIMES. With the chat reps, I was told to call instead. I call four times in two hours stating I wanted my service cancelled. All of the reps go on to try to sell me discounts, repeatedly putting me on hold, and I would eventually just hang up on most of them. By the third call, I was told I'd be upgraded to 18MBPS speeds, with U-Verse TV cancelled out, for $39/month. I decided that was a good deal and ended the conversation.

I left my account alone until Mon, Feb 9. when I decided to login again and look at my charges due. The bill was still reflecting a total due of $70, NOT $39 as I was told. I immediately called, and was able to reach a man who cancelled my service for me with no questions asked in the same call. I stayed logged in online while on the call and saw the cancellation changes reflect. I was told I would be due no charges. I returned my U-Verse TV box and internet gateway the next day. The items have already been delivered to the warehouse in Memphis; I confirmed this by checking the tracking. I was told by UPS to hold on to the tracking and confirmation receipts. Well, today, Wed. Feb 11, I was checking my e-mail, and lo and behold I have an e-mail from none other than AT&T telling me that my bill is available for viewing online!! What?! I CANCELLED THE SERVICE TWO DAYS AGO!

So I login to see how much they want from me now, and it's $166.66!!! FOR SERVICE I HAVE CANCELLED; for service that I had for six days; for service I could not access now if I even wanted to (and I don't) because I've already returned all their junk. I immediately called AT&T billing department, very angry, and asked what the bill is about?! I was told by the rep that I have to wait until next month rolls over, and the charges will just be dropped. I find that hard to believe, but I guess I have to sit around and wait to see.

I'm a college student paying for my own internet access so that my parents don't have to. I work as a part-time delivery driver for Pizza Hut on minimum wage. Somehow I'm supposed to pay AT&T more than what I make in two weeks' time? Keep in mind here that I had service for SIX DAYS and have already had all these issues. I cannot imagine what being with AT&T for a year would have been like - probably HELL. What's worse is I am sure this will reflect on my credit score, and I have been working really hard to have good credit, but in just one week, my credit is already ruined. Sad, sad situation. I should have researched better before I signed up. WOULD NOT RECOMMEND AT&T TO ANYONE, EVER, NOT EVEN MY WORST ENEMY.

The rep I spoke to today says the rep who signed me up for the $30 plan noted to my acct that she told me it was $1 per minute and I'm saying that is NOT what she told me. In fact I am so POSITIVE that's not what she told me I asked for the call to be pulled and reviewed. Since there are noted to my acct then they should be able to find the call. I was told they don't record every call, only a few are recorded for training purposes.

This is not my 1st problem with them in recent months either. I had a phone stop working while under warranty. Took it to local AT&T store and it was noted to my acct. There was NO DAMAGE to phone. They sent me a refurbished, and I sent non-working phone to AT&T. A few weeks later they sent it back with a tiny chip in top screen and told me I owed them $500. I called AT&T and the rep I spoke to agreed that there were notes to my acct stating there was no damage before I sent phone to AT&T and that the small chip in corner would probably not cause my phone to stop working. They are absolutely trying to pull a fast one on people and I am done with them!

I am not buying the phone and am not upgrading. I refuse to buy or upgrade my phone cause you have design a way to force people to pay 25 whether we buy or upgrade cause if we use the option of upgrading the phone we are force to pay $25 cause you charge $25 to our account. If we buy the phone we pay 25 or more every month for 2 years to buy. You are plain out greedy. It's all about money. You would crush people to get it. The most phone bill I have ever had to pay is with AT&T. Believe me none of my friends want to join and am not asking them to.

Since then, I have been charged all these extra fees, my supposed 450 gift card was changed to 150 (I have requested this card every time I talked with during the 4 months. Now, I have been told that I needed to call the "special card #"). And this employee stated that since I did not call them in the time frame I don't get the sign-on bonus card. WHAT A RIP OFF! I feel like AT&T did a bait and switch. In addition, in the 6 months I have had this service the monthly price has increased and I have no recourse, if I stop my service I have a big fine. I am not a fan of AT&T.

I called customer service for details and learned the above. I had not even activated the device and wanted to return it, unopened, only to be told it would cost me another $150 penalty!!! Totally fraudulent! Returned to the store in Brier Creek and told to call customer service to allow the return. I called them and spoke with 3 different people and all talked about penalty - for something I did not ask for in the first place!! Call center manager, Anthony **, even started shouting and hung up on me!!! I have been an AT&T customer for over 10 years and was satisfied but this experience has shattered my confidence in them completely. Dreadful experience!

So I called that number and finally spoke with a lady. She kept saying the period I paid for the service was for 12/2/14 to 1/1/15. That's the Bill Cycle Date shown on top of the bill, but the detail bills shown it's for the period of 1/2/15 to 2/1/15. Then she said since I cancelled the service in the middle of the billing cycle, so nothing will be prorated and they would not give me any credit. FINE! If there is no credit and I had to pay for the full month, I would barely accept since I already paid. Then I pointed out there are additional charge for the period of 1/25/15 to 2/1/15. Why? She replied by saying "It's the middle of billing cycle, what I look at the charges are valid. It's our policy and procedures". Did she ever answer my questions? I feel like I am being fooled.

Then I asked if there will be something on the contract, “You had better provide me something in writing in your policy to show it in black and white.” She said it's impossible to show any to me. The detail bill shows "Removed 1/25 then credit some small amount". The next shows "Added 1/25 charged bigger amount". This looks extremely ridiculous! I asked if there was a supervisor I can speak with. She said she already asked and the supervisor or manager would say the same thing. I insisted to talk with a supervisor.

That man kept saying the same thing: "It's our policy and procedures. The charges are valid. Is there any question?" I said “Yes, that's the same question I have but you haven't provided me an answer. Since I will be paying the Early Termination Fee which is understood, but why do I have to pay extra on the period that I have already paid and now even have to pay more than that?” He repeated the policy again. I asked him to provide me the policies and he hanged up the phone. What a BAD, BAD, BAD customer service! I have been with them since 2007. Is that what I should get? I will tell my bad experience to my friends and families. NO AT&T. It's not really the money concern, it's also about respect!

The following month I get a collection letter from the combined services that state I did not pay my bill. After 2-1/2 hours and getting hung up on several times and calling back I found out they were closed for the day. I called back the next day. They told me a claim will be filed and someone would call me. After two weeks -- no call. I called them...said it was still in process and I would get a letter by the end of the month with the resolution. I never received a call or letter. I just figured it was taken care of.

Another month goes by and now I am getting calls from a third party collection agency on this bill. Called AT&T back and they cannot find any records of my combined account and have no idea who to send me to. After being transferred 10 times and 45 minutes later...no resolution...I got hung up on again!!! Next step -- Do I find an attorney?

Now in February I call again because no credit yet and was told I do NOT qualify for the credit because we did not buy phones. This is the first I was told that was part of the requirement, and I talked to a manager and because of the notes in December he said he was going to give me the 300 credit. He said it was taking some time to do it (was on hold for 15 mins). He said he would call me back when the credit was complete but never called that day so I called the next day and there was no record of a manager talking to me and that I was NOT getting a credit, even though there was notes showing in their system that I was going to get it from December.

Our daughter purchased an iPhone5s in NYC on a store-generated AT&T Mobility Installment Contract. She was an authorized non-primary account holder on our Family Plan. The breech in the contract occurred when the Retailer changed the Family Talk Nation 550 Plan, they changed all (3) plans & then, set the Mobile Share Value Plan at 10gb's per month, when 2gb's was sufficient. [don't consider consumer advice - legal advice]. So, myAT&T is in Texas which has the Texas Finance Code - Section 345.052 - Contents of Contract, "a Retail Installment Contract must contain: The name of the Retail Seller, the address of the Retail Seller, the name of the Retail Buyer and the Residence or other Address of the Retail Buyer".

AT&T Mobility in this case, is not the Retail Seller, the Authorized Retailer is the Retail Seller & our daughter is the Retail Buyer. Our contract does not show the Name & Address of the Authorized Retailer, or the Name & Address of the Retail Buyer. This contract shows Our Name & Address and AT&T's Name & Address. It is on face value, "invalid". Since the added service plan is fruit of the contract, so it also is "invalid". Also, #11-Governing Law in the contract states: "The Law of the State of your Billing Address at the Time of the Agreement shall Govern". We will use arbitration. Legal Minded Consumers should remain humble and stay out of rooms named after hardwood trees! Regards.

Of course, I call, and get ignorant sassy women on the phone instead of anyone helpful, and the company would do nothing for me (their customer care is by FAR the worst I have ever seen). The best is, I tried to write a review about said phone on their website, and they have blocked it twice now from being posted. Apparently a truthful review isn't quite what they're looking for.

In the meantime, I had my partner go into a store in Minnesota (where I live) and beg them to do something because I had about $32 in my checking and was flying home. They said they would see what they could do. A week or so later AT&T shut my and my daughter's phones off. I called. They said that the store here pulled the store payment and I owed that money back. It told them repeatedly I'm looking at my bank statement and there is no AT&T deposit of any kind, only the bill I paid in Denver. I even sent them my checking transactions to prove it.

Last night late I got a text to call them about this. It was late and I had to get up early and had a doctor's appointment I had made 4 months ago for a severe pain issue. I get home and find they shut off the phones again. I just want to give the phones back and go elsewhere. I've had it with them...something every month. I haven't even called them yet because all I get is "we're sorry but..." Filed complaint with FTC and Minnesota Attorney General. Now have to figure out how to get the phones back on (18 year old daughter thinks world ended). No attorney need call, I am an attorney.

After many hours of phone calls, wasted time and energy and stress, I get the phone a week later. I also got a $35 credit for the weeks without service. Today I examined my bill to shockingly see I was CHARGED $549 for the phone. I never approved an installment plan or agreeing to pay for the phone! AT&T tells their consumers everything is documented so when I call back the so called "notes" are they.

Well it is a whole scam. There are no notes of the conversation between agent and consumer. They say the conversation is recorded yet they refuse to acknowledge the recording as well as the name of the agent who assisted me that day and told me the phone was free. I requested a copy of all the notes that each different agent insisted that was documented on my account. I spoke to 5 agents today on the phone and they trapped me into a corner and sneakily had me "Accept for the Delivery of the Phone" as that was the only thing I saw on the account. ACCEPT for Del.. Meanwhile today I was told once I hit accept for shipment they automatically charged me the full price of the phone and without my written, signed consent proceed to sneakily charge my monthly account $18 which now I am told is for 2 years!!!

AT&T is an unethical and sly company that eventually will go out of business due to the horrible way they treat consumers. They are blocking me so I cannot even go to another provider unless I pay full price for the phone and termination of contract!!! I am put in a catch 22 position in which nothing has been resolved. The agents are all programmed to say "I understand your frustration but there is nothing we can do." I am currently a full time student with loans and never ever approved of paying for this phone! Stay far far away from such a dishonest company. What a wonderful way to treat your clients.

I was told when the tech call the line it was ringing so it was working; after 3 days of yelling I could not access this new phone number as there was nowhere to plug a phone in. I still was told the phone was working and their job was done. I spoke with Nicole with cust service who was rude, spoke very poor english, and when I asked to speak with her supervisor she transferred me to repair where I spoke with a Walter ** who knew exactly what I needed and wanted but said he could not put the order in as he worked in repair. He transferred me to Calif (I live in Florida) where I spoke with a Brynja who said she would put the order in and send it to the "back" to try and get it done ASAP as it had already been 3 weeks and that someone would be out between 8 and 4 on 1/31.

Guess what NO ONE SHOWED UP. At noon I called and got again some asian guy who said the same thing again, the phone is working. I have spoken with Mae, Irish, Jazz all who said the phone was working. I asked to speak with a supervisor and was told Mary was busy and would call me back which never happened. It is now Monday Feb 2 and I still have no phone line to plug a phone into and people keep telling me the phone rings when they call it. I have been with AT&T for over 40 years and I'm considering taking my business else where as AT&T no longer cares or listens. I have just rec'd a call from Jen stating they somehow canceled my order and the tech would be out tomorrow to install yet another number **.

Here is what recourse we DO have, I'll keep it simple but trust me, I'm saving you tons of time and headache. First you print a copy of ATT NOTICE OF DISPUTE. Fill it out, send it certified. Pay what you agreed to pay and not one penny more while you give ATT Mobility 30 days to respond. If they do not respond from the corporate office within 30 days, at that point you print the request for arbitration, all this info is in the fine print in Terms of Service. Read it through. Any questions can be answered by the American Arbitration Association. ATT does reimburse the fee for arbitration if it should go that far but it never does anyway. I believe the arbitration request requires we send a check to cover it but I always send a request for fee waiver.

Again, just read the terms for info. Once you have this down you can do it anytime they lie, cheat and steal. Watch your credit though. Sometimes they skip (sneaky) the contact they are required to give us and just turn it to collections. If that happens, explain to collections that the matter is in dispute. ATT is violating the law of arbitration and I guarantee you will get a fair offer of resolution. Collections gives it right back to ATT. I was pleasantly surprised.

Well, I learned a lesson that their sales people will promise anything to get your business but this company lacks integrity and their sales people lack knowledge as their quotes are not correct. I would not recommend AT&T to anyone since their business practices are questionable. I will get rid of them as soon as I can. I am totally disgusted with AT&T. Their customer service is a waste of time. They all understand your frustration, but lack the knowledge or ability to help. Lesson learned.

I been trying to get out of my contract ever since I found my bills rising from such fees, taxes and recover fees, video fees or taxes as they are referred to. They even raise those fees from month to month by pennies or a nickel or dime. It adds up to over $20.00 a month just for these tax fees. Don’t get me started about their bogus free DVR for life plan, that’s a big money maker for them not for you.

THEY HIT YOU EVERY TIME YOU USE IT, EVERY CLICK COST. They monitor your use and add that in the form of fees each month... for use of services. I went to the attorney general of my state, the senators, congress, the president. No one wanted to listen to the charges and lies of AT&T. WORST EXAMPLE OF CORPORATION GREED I'VE EVER SEEN...

Don’t rent in areas where you only have one choice! That being AT&T or nothing. You’ll regret it! FREEDOM OF CHOICE, THAT'S A JOKE... NO SUCH THING. Forget the constitution the right of life, liberty and the pursuit of happiness, not in this world. Your dreaming corporation run the world of commerce today. Obama lies, says he will open up choices by unlocking phones promised just before elections.

NEVER HAPPENED, LIES POLITICIAN TELL US TODAY. We’re controlled like breeding stock. Feed fatten up then slaughtered by greedy corporations. ISIS is president of AT&T, I've spoken with her, pleaded, begged for reduction. Just got my bill, it's higher now even before my contract up. They put spy programs on my TV in the forms of pops ups ads. Based on my choices of what I watch every evening. The V.D.R is a sky bot inside watching you telling them what you do, how much watch of each show.

Original Review: Jan. 30, 2015

AT&T advertises the NEXT plan as no down payment. The customer representative at the Bleecker Store in New York pushes the NEXT Plan versus me who wouldn't have minded paying the phone entirely upfront. However, they ended up being an $86 charge to me that I did not know when I left the store. Of course, I was not provided the bill breakdown at checkout and had to go back for it. I have called AT&T representatives but they are no help in explaining why I have an $86 charge. Over the phone, they appear to be in a rush to get off and move to the next caller. I have been with AT&T for 10-years and have serious concerns. Either I was ripped off by the AT&T Store or the NEXT Plan charges are not properly disclosed to customers.

I wanted to talk to the store manager, but he never showed up the 45 minutes I was in the store! One employee offered me to look into my case and told me one phone is not able to get the 15.00 USD credit because it still has a 5-month contract left. The discussion got a little bit heated and another employee, his name is Tom, but the name sticker reads Johnny, jumped into the discussion and told the other employee to cancel my contract. I was told by him that I am wasting his employee's time and better should leave.

Summary: I took an offer from AT&T and now it turns out I don't get it. The bill was corrected in August, September, October, November to fulfill the promise. AT&T breached the contract by telling me today I don't get the credit. The behavior of the employee TOM is not acceptable. He has a name tag with a false name (Johnny) and working and selling at AT&T using a false name is fraud in my opinion. Besides music in the background of the store, an employee activated a speaker box with massive bass and put it on so loud that killed any conversation with normal voice strength. 3 other employees were talking, joking, and laughing loud while customers are still in the store.

I only turned on the data for about 10 minutes, then got on the plane and back to US. When I first landed US, I received a short message from AT&T telling me my data service was suspended due to high international data usage. I immediately contact customer care and they said my data plan will be resumed and my bill is not available at that time, but it will be fine. Actually at that time, I could simply purchase another month of the passport data plan to cover the data usage I spent earlier that day, but with the misleading information from the representative, I missed the best chance to avoid the high bill.

On the 2nd day I arrived in US, I found my data is still blocked, so I went to a local AT&T store. The agency there helped me to reactivate the data service but still told me that the billing cycle ended last day but they cannot help to check the bill since it is not available online, all the adjustment can only be made when the bill comes available several days later.

Recently, I received my bill for the last billing cycle and found out I need to pay about $1800 for the data roaming charge out of plan for both myself and my wife. The single biggest charge is about $1400 for 70MB data, when I made my phone call to my wife at the airport in China. I guess there is some background apps syncs at that time, which brought me the huge cost.

I think AT&T have responsibility on that, since I have not received any confirmation message telling me the starting and ending dates of my passport data plan, so it is very easy to get confused with the data plan dates and the billing cycle. I have not received any warning or notification messages about the $20/MB pay-per-use data rate and impending charges. They should set up a lower cap on the data usage, such as suspending the data service when the roaming bill is higher than $300, rather than $1400.

I cannot believe $20/MB is a commercially reasonable price. Based on current 4G LTE speed, which is 5-12 MB/second, one can spend more than $100 in every second. It is hard to find any other service charging $100/second. In addition, I am not willing to pay a huge bill without knowing the price in advance. After discussing with AT&T customer care, they can offer 50% off cutting down my data roaming bill, which still leave about $900 on us. I also don't think it is reasonable to spend $900 for just a few minutes of data roaming. My bottom line is purchasing another month passport plan to cover these days, or let me pay these data with outrage rate $0.25/MB, rather than $20/MB. I can pay the rest of my bill, but for the data roaming charge, I need to seek some further help to dispute them.

The insurance agency that AT&T uses for their phone is Asurion. I found out after the fact that I was charged the insurance for the phone and it was lost that Asurion has a completely different agreement and terms than the initial AT&T one that I had read during my purchase. Asurion told me they will not cover my lost phone because in their agreement, not AT&T's posted online agreement provided during purchases, states that if the phone is not turned on and registered with AT&T then your insurance claim will be denied.

Since they cannot change the plan to the lied amount, I asked for them to remove a third line and waive the termination fee of $78. I didn't plan to do this -- I just figured this would be a good way to help and keep me happy. This would bring my bill down $27 and help keep it near what I was told. They refuse to do this. We all know they, and every phone company, can waive this fee. It is unacceptable that they will not fix a problem their own company caused, and losing a termination fee of $78 is not worth it for them to keep me. I will be looking at legal ways to get out of this contract because it is unacceptable.

To start, I had a company provided cell phone (Samsung Galaxy S4 Active), which used the AT&T service here in Alaska and was impressed with the coverage and service your company provided. In November, my company ** communicated to all managers within the organization, that they would be transitioning to a Bring Your Own Device (BYOD) program. Being impressed with the coverage your company provided up here, I went to your Wasilla, Alaska store to check my options. I say impressed due to the fact, that we have tried several providers up here for our delivery trucks, transportation drivers, etc, and all were found lacking for coverage or customer service until I had the company try AT&T for our service provider. Since the switch, we have had no issues with connectivity or service.

So, I arrive at the Wasilla, Alaska location, wait patiently for about 45 minutes to get someone to help me (they were busy, around December 16th, so holiday shopping, and quite understandable), and when the young lady called my name, explained I had to transition to a cell phone for my company. I showed her the Samsung Galaxy I had and explained that due to the email, texting, internet, etc. I would need to perform my managerial duties, I wanted a smartphone as a replacement. I explained that I loved the Android platform and found it very easy to use and inquired into the choices I had for the same type of operating system with AT&T's Go Phone Program.

Being a company phone, I explained I did not want to enter into a contract for the phone, but the Go Phone program seemed perfect for my needs and even though the reimbursement from my company would not cover all the costs, still felt it was worth the extra expense compared with some other options here in Alaska since I was impressed with the coverage. My answer: Android platform phones were only provided with contracts and that the Go Phone program offered the Nokia Windows based platform in a smartphone application.

So, since my choice was limited, I purchased the Nokia phone, activated at the store, and when I returned home, loaded my contacts and email onto the phone. After, I essentially put it in my computer case. Was not impressed with the phone, but figured the best you had, and it would at least perform the basic job functions I needed. I thought my company's transition date was January 1 for changeover, and then I found out it was actually moved to February 1, 2015 before I had to return my Samsung.

On January 14, 2015, I called to pay my renewal for the month, customer service very good, he took care of it, but was disappointed when he mentioned the auto pay every month option, but was unable to enroll me since I had just paid, and told I had to wait approximately 3 to 4 days, call back, and then I could be set up for the auto pay program. Now in the last week, I was trying to set up the remainder of the items on my Nokia for service starting on Sunday the 1st, and noticed my account balance was 0, so I decided to call customer service when I got home today to find out why it was showing $0 balance when I had just paid a week and half ago.

In the meantime, talking with my peers at work in the lower 48 to give them the new number for after the transition, began speaking with several of them, and mentioned the disappointment I had with selection of Go Phones in the program and how this Windows based Nokia is not user friendly and frankly, a poor phone. I was then informed by several of them that they had also chosen the Go Phone program, that they had purchased Android based smartphones in the same program.

So, I get home, I call customer service to discuss my bill balance showing 0 after had I paid 1 weeks ago, and asked about the options in the Go Phone program and that I had heard that Android devices ARE OFFERED, and that the Windows based Nokia was not the only option. Needless to say, I was a little upset to hear this and explained the situation and what I was told above. The answer: I should have called customer service first before purchasing so I could find out about my choices. I did not quite understand this considering that the person INSIDE the store location was presented as a knowledgeable person on what is offered and what is available.

I explained I felt very upset that the person giving me advice on what to purchase was not qualified. Customer service explained that she probably gave me that answer because that was the ONLY Go Phone offered at that location. I again explained, that is not what I was told, that I really feel misdirected now considering the conversation I had at the store location. After approximately 10 to 15 minutes with the customer service representative on the phone, and probably at least 10 I am sorry for experience, but yes I, I could purchase an Android smartphone to work with the Go Phone program.

I inquired how I could be sold the phone I was, and now expected to purchase another, and asked to speak with a manager. Again, after explaining everything all over again, listening to long silent pauses when I would pause awaiting a response, and another 10 to 12 "I am sorry," I am told, "I am sure we can help you. Let me call the store location." After a couple of minutes, the manager gets back on the phone with me and says: Yes, the store does have a buyback program, and I can go into the store, they will assess the value of the phone, and I can then repurchase a different phone that is Android based.

I pay for a phone that is RECOMMENDED by the SPECIALIST, have it over 14 days not knowing the SPECIALIST was incompetent (at best), and there were other choices, to be told that since I did not return the phone prior to the 14 days (unsure why I would have returned it since it was my ONLY choice), I would just have to accept the loss difference between purchase and buyback, in order to change my phone to an Android device which SHOULD have been offered when I originally purchased!

So, I am writing this letter of complaint to partially vent about my frustration with AT&T, considering broadcasting my disappointment with the entire company and experience I have had, calling the Better Business Bureau considering the misdirection (worst case) or incompetence (best case) with the selling SPECIALIST at the store location, and must admit, finally hanging up on the individual at customer service because I can only take so many I am sorry comments with nothing to actually show a customer service aspect.

I know being in managerial positions for over 30 years with many large companies, that complaints can sound one-sided, even slanted with a bias to make the complainant sound balanced, normal, and overly friendly, who never raised his voice or got upset, but was only relaying a concern. That was not me I will admit. I did refrain from using foul language I believe, but my voice I will admit got high in tone. I will say that at NO TIME did your customer service people raise their voices in return, and stayed polite during the entire conversation, they were just not very helpful and in my opinion, not very customer service resolution oriented.

I also know that on the company end, it is always better to try and get the customer to express what they consider a fair resolution to the complaint. I am not going to offer what I would consider a fair resolution, mainly due to the fact that having been in store managerial positions on up to Regional VP positions with several companies, and after listening to so many I am sorry comments from customer service, I would like to see if you consider the I am sorry a fair resolution to the situation, a nothing we can do for you, or another resolution of your choice to regain the trust I placed with your company to provide me with a service.

I appreciate your time with this matter, and I also look forward to your response. I can be contacted at my email address of **, or on the fine Nokia Windows based phone I was sold **, as long as they got my balance worked out properly, I was too upset to finish that line of questioning with customer service.

So I took it back on December 16th 2014. I paid the $35.00 restocking fee and they refunded the price I paid for the device. About a week later I received a bill for $131.94. Tried to call AT&T. The lady said she couldn't talk to me without my password. I never set up a password. So I wrote a letter to them explaining the device didn't work and I returned it on December 16th. I received another bill with a $91.94 credit. This bill said I still owe $40.00 activation fee, plus a late charge of $5.00, plus a new charge of $26.27. The $26.27 was for service from January 15 through February 15.

Again I tried to call the number on the bill for questions about your bill. Again the lady said she couldn't help me because I didn't have a password. The salesman said there was no activation fee when I picked up the device. So there shouldn't been a bill. Then how can they charge me service for a time period that I didn't have the device. Also I tried to go on-line to resolve this bill. The instructions say to register. I tried to register but it asked for the phone number associated with device. Then a message came up to say this account is not valid. Would not recommend doing business with AT&T.

I called got run around. No record of the conversation stating I wouldn't be charged. This went on for several days. While waiting on a return call from a supervisor a rep called my husbands cell number and threatened to file a bad credit report on him if he didn't pay. Well he paid cause he didn't want his credit hurt. AT&T lied, overcharged, strong armed my husband and never returned my call. And this is legal?

Josh said, "We don't give out confirmations. You can go to our website." I cut him off there. I said, “I don't have time to go to your website. I should be able to resolve this on the phone. Get me to a supervisor." (2nd request). Josh says "We don't have supervisors available." What? Who's supervising the entry level employees? He said "I can have a supervisor call you."

Am I supposed to sit around all day waiting for a call? This is unacceptable. I have Verizon and I have NEVER had to "Wait" for a call from a supervisor. I asked about additional charges when she's already paying long distance. "It's outside of ATT's Zone." Uhh.. it's 4 miles from her home. It was a call to a cellphone so, it bounces off of an available tower if not the close tower here. Really? I couldn't get a supervisor to talk with me. Unacceptable customer service. I finally hung up. If I could, I would have her phone switched out of ATT and right to VERIZON. People, WATCH CHARGES ON YOU ATT BILLS!!

Our tech showed up on schedule and did absolutely nothing. He spoke with a bunch of the other departments and let us know there was apparently some hold up in our order as they did not stop service in our old apartment that did not have service because it was flooded. They told us everything was properly hooked up and that by the end of the day, the internet would just magically appear. Big shocker; no such thing happened. We called the next day and got a blundering idiot who said they would call us back. They didn't. We called again and asked for a manager, who said he would call us back. He didn't. We called AGAIN and got a manager that had a few brain cells who said apparently we were never set up to get internet until Saturday and this whole order hold up was a myth and that nothing anyone had said to us before was true, nor made any kind of sense.

We were promised that a tech would be there bright and early Saturday morning and we would have internet before he left. The tech got there and found out that the internet was not even hooked up to the internet line the previous tech had it set up on and that that tech should have known this and resolved the issue and it is quite possible we would have had internet on Thursday. So, we finally got internet a week and a day after we called, two tech trips out, and speaking to a slew of incompetent idiots and now get to enjoy our internet that gets a nice, big dose of throttling. All of this, of course, comes on the back of when we moved into the now flooded apartment and had a similar struggle to get internet that lasted about 2 weeks. To say I hate AT&T is like saying World War 2 was a small skirmish. Horrible company. Horrible customer service. Not even that great of internet. Go. Somewhere. Else.

When we expressed frustration that they dinged us with a debt collection notice when we'd have happily paid if they'd sent us a bill, they tried to rectify the situation by agreeing to send us a bill next week. What ** good does that do? We paid the extortion over the phone and demanded an emailed receipt for this payment as well as written notice of our name being cleared with their debt collectors, both of which they were reluctant to provide. After some back and forth, they agreed, although we still haven't received any receipt. We'll see if we get anymore collection notices over the coming weeks. We'll never give AT&T our business again, that's for certain.

After two minutes, she came back on phone, said supervisor said I was suppose to call and have plan removed, to which I said that she was contradicting herself and that notes in my file read stated otherwise. I said I was going to file a complaint with the Federal Trade Commission and with Consumer Affairs. Following that, I was placed on hold for another 10 minutes. Supervisor Wanda ** came on the line and stated that they could only credit me for two months rather than the four that I had been billed. I complained stating that the error was on their behalf and that the service rep I spoke to had stated the same. She agreed that the error had been the service rep and said AT&T policy only allows them to credit two months.

Well I was scammed by an AT&T employee!!! They have given me 3 days to pay and can't get out of service since the 14th day has passed. The employees at AT&T are rude and will not cooperate. I need help with this and don't know what to do. I was mislead and don't appreciate it!!!

I explained the charge was there last month and now a second time this month and if she would have taken the time to see that the overage amount on my phone bill was the exact amount charge for the download, she would have understood why I was calling. But instead she chose to challenge my concerns and even encouraged me to wait til the 2nd of February to cancel my contract because "it goes down $10 less each month."

Called back got another agent (Chavela) who was by the way a pleasure to talk to, explained that the charge was indeed added to my bill again after the "FLOOR MANAGER" tried to blatantly lie and say it wasn't added. In simple details it seems they credited the charge the first month and then added it back the following month. The charge has been clearly added on two separate bills.

I HATE AT&T!! If you have any sense at all before purchasing a phone through AT&T you'd take the advise of all these bad reviews on this company and run away as fast as you can!! I plan to pay $295 early termination fee just get away from this get over company. I'm sorry I didn't when I was warned. Although I must admit, the last agent Chavela showed concern and seem to have had much better customer service skills than the "FLOOR MANAGER." Maybe Chavela needs to find another company as well that complements her customer service skills, because AT&T certainly doesn't.

I called to complain about this $1200.00 issue (over the 24 months of both contracts), and after arguing with the rep, then retention we received a $360 credit for our troubles. So now AT&T is still up $840, and there isn't anything else we can do. Thanks for your loyalty to your 12 year customer, AT&T!

After 36 days which was how long it took to receive my pay went to pay my bill online. I could not and had to contact customer support which had me down for cancellation fees plus the prior and the next month's bill when the phone was non functional. I hassled them for 3 months and after finally speaking to someone in the US I was told my account would be closed and thank you for your service. Recently while trying to apply for a VA Loan from the bank AT&T popped up on my credit score late 2014 for almost a $1000 dollars. When I call AT&T to work though them they say I have to talk with the Collection agency. So I am making sure anybody Including the many Military Vets out there DO NOT GET AT&T. They are a greed-based company and won't even work with a Veteran.

The problem is I was never told that the LG G Pad will be enrolled into a 2-year contract and I will have to pay extra $10 dollars a month. I was never told that they enroll the Pad into a protection plan ($7 a month). No mentioning about either of these in receipts or emails that I received from AT&T that day. 3. I was completely misled by an AT&T representative online who only advertised me a FREE Pad without a word about a 2-year service requirement. And this promotion in part influenced my decision about which wireless carrier to choose.

Needless to say when I called to AT&T the best they could tell me was "We apologize. You have 14 days to return the Pad and avoid the charges." I've been with AT&T for over 5 years and their customer service trend is depressing. Be very careful and read between the lines, when dealing with them to avoid dirty illegal moves on their part.

I received an email from AT&T on January 19, 2015 stating that they were in receipt of my payment and that to complete the upgrade I must return my phone. The next day I was awaiting information regarding the shipment of my phone however received none. I logged onto my account and received notification that I was still eligible for an upgrade. I contacted support via chat and they informed me that I was indeed eligible for an upgrade. However they suggested that I keep my current order, as the upgrade that was available would change my current plan.

On Wednesday, January 21, 2015 I was still not in receipt of any information regarding the shipment of my new phone. I contacted customer service who informed me that they could not find any information regarding my upgrade. After waiting for them to research the issue I gave up and waited until this morning Thursday, January 22, 2015 to speak to a representative.

Thursday, January 22, 2015 I began speaking with AT&T at 9:00 a.m. after being disconnected, waiting on hold for an hour and a half, and then being on the phone an additional two hours and finally ending my conversation with them at 1:00 p.m. they informed me that they had no record of me placing an order for an upgrade and the $275 that I paid was only towards the installment on my current line. They also informed me that I could NOT receive an upgrade until I paid the $321 that was NOW past due ONE DAY as the bill was due Tuesday, January 21, 2015.

I explained to them that I placed the order on Monday, January 19, 2015 and that it was not my fault that they dropped the ball of not completing my order. I was even willing to go inside the store and make this transaction however none of the almost 7 customer service representatives that I spoke with informed me of doing this. I finally ended my conversation with the decision to end my relationship with AT&T.

Horrible customer service. Did not care about me as their customer at all. If I could get out of my contract without having to pay an exorbitant amount of money, I would and go to Sprint, where they do care. Customer service at At&t is not about the customer. After speaking to a supervisor, I now know he even had to read small and fine print on line to see hidden fees and charges that we the customer would not see or be prevalent to at the signing of your service contract. Bad choice on my behalf. $40 mistake, for a late payment is robbery.

I spent 50 minutes trying to pay my bill so we could move on to my concerns. We never got there. I am so far away from a store that I cannot change the service IMMEDIATELY. Basically, stay far, far away from this disgusting company, unless of course, you would actually LIKE to be driven around the bend. Among a lot of bad companies, this one is rock bottom.

So once again, I call AT&T and told them that I received an extension. They said that there was no extension and that I only had 14 days to return it. They then transferred me to the warranty department. Which was a not working number (This had happened a few weeks before also, they transferred me to the warranty department after being on the phone for at least an hour. The 'warranty department' number was not a working number. I then had to start all over again by calling them back and being on the phone for another hour or hour and a half.). I did not have the time to call them back AGAIN and explain everything AGAIN and to be transferred to the warranty department AGAIN to just be transferred to a not working number.

I then sent the new phone back because of the short amount of time and the harassment of being charged $900. I am still having trouble with my old phone. About a month ago I went to Best Buy to upgrade to an iPhone. I got all the way through it and then backed out because I did not know if I wanted to switch from Samsung to iPhone. The people at best buy were very helpful and still wished me a good day when I took up 30 minutes of their time without switching to a new phone.

Today I went into an AT&T store to upgrade to the iPhone. They put my name in the queue and I sat for around 35 minutes. I finally got the chance to talk to a rep and they said that I could not make changes to the account (my ma and pa are apparently the 'primary' people one the account). They told me that the primary had to call AT&T customer service to get my name put on the account in order to make changes. Which is fine, but I would like to have been told that before I wasted my time sitting there for 30 minutes.

I don't understand why a month ago I could make changes, but now I cannot. This should be something that it made aware to people. I then went back to the same Best Buy and they said the same thing... Even though I did it a month ago. I have had so many problems talking with AT&T over the phone (obviously being transferred several times to a not working number is one of them)

Last week I had talked with an AT&T rep on the phone and told them that I was going to switch to a different service because I was tired of having problems with AT&T. The rep said that he was sorry that I was going to switch but there was nothing that he could do. Lesson learned. I will do everything online, by myself, because that is the only way that it will get done. Or I will switch to a different carrier that will hopefully have better customer service.

One week ago, received "final bill" (?) from AT&T for $139.56 for termination of contract. Placed 2 calls to Customer Service and was now told the charge was for a contract for the phone which was valued approx. $200. No indication of phone value in store, nor info on monthly charge until phone paid off - only indication of $40 as price. If I had contract, why would I bail 3 months before it would end? Very questionable business practices. Sounds along lines of bait and switch. Hope you are attentive to this before it goes on up the line for resolution. You have lost the goodwill of consumer.

I called and spoke with a lady who told that it was a definitely mistake, I am having the same plan. Now a month later I am getting much higher bill. When I called and spoke to the manager I was told that the price did go up and I accepted (I DID NOT) it in the terms and conditions, but she could not provide any proof. She apologized for the executive who gave me wrong info, also told there is nothing she could do as it was past 14 days time frame they had. So basically I stuck with higher bill.

Only reason why I did the Nexus program was to save myself some money plus get the Christmas gifts. After I called AT&T to discuss this matter that I could not afford to pay the hundred dollars more a month their only solution was for me to return the phones. I told him at this point that was not an option because the phones were gifts and I did not want to take them back. All they wanted to offer me was a sorry. I had told them that it was their fault that they should compensate me something towards the billing because that it was their representative that told me about this program and I did not call in to change my plan.

I've been a loyal AT&T customer for over 6 years now. Everyone I talk to tells me something different. I started writing down the names and document everything that I can when I talk to them now. Oh and they told me if I return the phones and cancel the service that they will charge me $250 early cancellation fee on top of it. Yea ATT.

So then just the other day I am trying to upgrade to the new iPhone 6+ and the store is out of stock so I was told that the Apple store could handle my upgrade. When I get to the apple store have my phone picked out, the cover selected and some other things, the associate at Apple says, "He is getting an error." Well lo and behold here comes that previous issue once again. The bane of my existence. They (without my Knowledge) used the upgrade from the phone number I was trying to get the new phone on. So I again call AT&T customer service to be told that they used the upgrade and put the next program on my phone number rather than on THE NEW PHONE I purchase on the next program (which was an iPhone 4). My phone was purchased in full on no payment plan.

So then he kindly tells me that they can't move the next program back to the phone it should be on... So stupid me asks, "Then did I at least get a discount since you used my upgrade for the phone number I am trying to move to the new iPhone 6?" Well the answer I got was, "No there was no discount provided..." WTF. I was done, I was hopping mad and my anger was futile, as they can do nothing to fix what THEY had done. So I made my apologies to the Apple rep. Might I say red faced and embarrassed all to hell. I left Apple, walked a block down the street into the mall, and straight into a Verizon store and purchased my iPhone 6+ and they move my phone number right over. No problems and good riddance to AT&T. NO I would not recommend and NO I would rather move to a GO PHONE before I use AT&T again.

Thank you for listening to my rant and I hope it saves you some hassle in the future. No I don’t believe they should be perfect but that was my limit... Might have something to do with tell me I can't, well we will see about that... :)

Bill comes and I didn't have enough to pay the pricey bill. And after 7 days late they cut off my service and they said I had to pay the whole amount to turn it on and to "well call us back when you can pay the whole amount". I call back to pay the bill and the message on phone says "can't connect to customer service because account is inactive, please call back from a different phone in order to contact customer service!" So wow can't even call the company, wow.

Then I was charged $70 in data overages because I found out that your billing cycle starts after the due date. So if your bill is due like the 10th you won't get new mins or anything until the 11th. I called to asked could I place a block on my data so I can't get overages they said that doesn't exist and I would have to call them to add more data before I made overages. Also the data reports are not current so really you don't know how much data your using! This a SCAM this is how they make money with overages.... Can't block overages, late turn over and data reports not current!

After 2 months non payment they canceled the whole account and want the cancel fee of $330 plus the 2 past bills. I went to the chat to ask if paid the past due amount could my account be reopened..... The online rep said "please give me a few mins I am pulling up your account". I wait 15 mins no response..... The connection was good and it showed the rep was still in chat but she never responded! So I closed the chat... So should I assume once they cancel your account you can't reopen?

I noticed the really high charges for phone service and contacted AT&T. Instead of offering to switch him to a more modern billing system we were offered the Uverse voice over internet protocol phone service. I voiced my concerns to the salesman and he assured me that they had worked out the issues. There were no more dropped calls and it had crystal clear sound. "It's better that traditional service," he said. I don't remember his name that was months ago but bottom line is he's a liar. The service like all AT&T services was horrible. I made multiple calls trying to correct the issues to no avail and gave up. My brother has Sprint cell service so in an emergency someone can call out. I forgot to mention my dad's cell carrier is also AT&T so basically useless.

Long story short on 1/13/15 I called to have the service ported back to land line. Justin (11th completed transfer and 45 minutes of holding later) assured me the service would take place between 8a-12p on 1/15/15. The technician did not show up or call to confirm, cancel, or reschedule. That's not so surprising. I called AT&T at 2pm and was transferred 7 times until I reached William. He could not find the order, told me he understood my concern and would have his manager call me right away. 2 hours later she still had not called. I should tell you the minute I entered the phone number into the automated system it states "you have a service appointment scheduled for today to be completed by the end of the day." Apparently there is no end of the day with AT&T because the service still has not been completed.

Moving forward, I called again. After 19 transfers and 63 minutes of holding in between I reached David who told me, "I'll get someone out there right away." Though to be fair he also could not find an order. He told me he would call me back with details. He lied. Justin had given me his personal number on the 13th so as a last resort I called him. It was after hours and he was at home. I apologized but he assured me FIRST thing in the morning "I will flood our techs with your dad's number and the first one available to go out there will handle it." He said "I'll call you in the morning and let you know either way." Now on 1/16/15 at 10:30 am he still had not called me. I sent him a text asking for an update and he replied he was catching up on some stuff but would get to it later. Later like of end of the day also does not exist.

I call AT&T again after 9 transfers and approx. 67 minutes of hold time I reached Ann. She told me that the service was schedule for Monday the 19th. I told her "that is unacceptable, you have until noon to get someone to my dad's address and have his service completed." She transferred me. Surprise. While on the line with Yokry, the person I was transferred to, I received a call from Trinea. Trinea informed me that the service was scheduled for the 21st but she PERSONALLY - she actually emphasized personally reached out to the scheduling department and they have agreed to get someone to do the service at the earliest opening. Are you ready...? 1/19/15.

I lost my cool at that point and demanded a supervisor. Trinea told me he supervisor was unavailable. I told her to get me his supervisor. She told me he was out. I told her "I don't care, transfer me to the girl next to you and tell her to say she's the manager but get me off the phone with you." She asked me to hold. I told her, "Trinea don't try to be cute and leave me on hold for an hour. I know how you work at AT&T. I promise you I have nothing but time on my hands and everyone I know and everyone they know will hear about this". She said "I'll give you my direct number and you can call back just to see if it's really my number and I'll transfer you to my manager, Dennis **'s voice mail." I reached Mr. **'s voice mail and left a detailed message.

I waited 2 hours for him to return my call and he failed to do so. Maybe you're still surprised by that but I'm not. I called Trinea and she transferred me to him. He had the audacity to tell me he had just that moment ended a conference call and was about to call me when my call came through. I'm going with liar but you can decide for yourself. He gave me his direct number and assured me he would do all he could to get someone out there before Monday and he would personally - they like saying that - call me back. He never called me. I didn't expect him to. You might wonder why this service being complete is so important to me. My dad has been hospitalized multiple times in the last few months and having a working phone is probably step one in receiving help in an emergency situation. AT&T has failed across the board.

After 2 freaking hours, 54 min and 13 secs, I finally got one smart person to solve my problem which was -- Ready for this? Simply to disconnect my phone and internet service and let me pay my outstanding balance so I can be done forever with this sorry ** pitiful and pathetic entity called a "company." Yes, folks. That's all I wanted, but in AT&T's world of business, you have to search high and low by hanging up and calling back several times before you can actually hit the jackpot and get a hold of a person with an actual thinking brain on the phone to do something as simple as this request. I really hope that this company disappears just like all other antiquated, and nonviable companies like Blockbuster's and Wolf Camera did (but at least they had decent customer service)... AT&T YOU FREAKING SUCK so damn bad!!!

We begin to go over the contract, he activated one phone first then he says "ok your total for this phone is 400.00." Mind you, this price wasn't explained to me before he had me sign the contract. If I would of known that, i would of never signed it. The other phone was going to be 450.00. I advised the sales rep I didn't have that kind of money and that I wouldn't be getting the phones. Now on January 16, I got a bill in the mail for a cancellation of the contract for 415.00 dated from 1/5 to 1/6. I am super upset. Any feedback would be great. I believe I should of been told the full price before her had me sign the contract.

I asked for proof that I agreed to this. After the first customer service rep could not find any and didn't know what else to do, she flipped me back into the phone loop to start all over. The new rep could not find proof to send to me showing that I had agreed to this either, so she (talking over me the whole time) told me my only option was to go to an AT&T store to get a printout of "what you would have agreed to." I said, "No, let's pretend we are in court here. I don't want what I WOULD agree to, I want what I DID agree to." So after arguing with me and telling me there were NO managers on duty who could speak with me, I said, "Fine, put me on hold and I'll wait," suddenly one appeared on the phone (Kelly **) who again talked all over me and told me to go to a store to get a printout.

It amazes me how these providers can just do whatever they want, charge whatever they want, and we have no recourse. I now cannot cancel my account, end the contract, or change to a lower plan. I have, in effect, paid to remain with AT&T. I'll not do it again.

I had dealings with AT&T three years before and after terrible customer service, rude repair men, and hidden fees I switched to Comcast. I heard that AT&T had gotten much better but to be sure, I called two other sales reps one in Florida and another one in Texas to confirm the plan and the cost that my brother would receive. Each stated the same as the first rep $22.00 plus state and local taxes for unlimited local calling no hidden fees. My brother received his bill on 1/13. SURPRISE!!! AT&T was charging him $0.10 for each local call that he made. I called AT&T and asked how after talking to three different reps that this hidden fee was never discussed. She apologized and tried to put me in a higher plan. I am now locking for another company that covers Lifeline or maybe pay his phone bill myself to a more honest company just to cancel AT&T.

Well the representative was really rude saying that we didn't understand and kept on repeating herself and trying to explain why it was going up. We understood her reasoning but that doesn't stop the fact that we were scammed into something. After her rudeness we asked to speak to someone else. She put a representative from retention and the way he proposed to resolve is if I bought a cheap phone on one of my other lines and paid about 4.50 more a month I could get about a 20$ discount.

To me that's not a solution as I'm still paying more. My husband Mark ** was kind enough to pursue my issue with AT&T as he is able to handle the situation better. He has been talking to several people including Rico **, Elizabeth **, and Dustin ** in Joplin, MO. Dustin ** at one point said that if I paid $300 right there and then he would take the phone back and reverse things. When my husband Mark offered a credit card he took it back saying it was against policy. At that point my husband pointed out to him that he was going back on his word, which goes to prove that AT&T is losing sight of what real customer service is.

They were all rude too and refuse to let us speak to their supervisor stating that they are the highest and they only report to Mr. **. They don’t seem to care about the whole situation and all seem to stay the buck stops with them. The issue is that we got scammed into a deal we did not want and because of the erroneous information that was given to us now we are being charged more. Along the way we are being treated like we do not know anything and we are dumb. We have college education and that is not the case. Even if we didn’t have college education it does not take a genius to understand what is being said.

No one seems to take care of our issue and is just putting us down and passing the buck around and giving us the run around. I will probably just finish out my contract and leave AT&T because of this. I really feel like I got scammed into something so I can pay more. It's not fair to a customer that has been loyal to you for 10 years plus and has brought over business with more lines. There are many carriers out there but I chose this one because when my husband was in the military you guys treated him very well. Your services worked out there and not once did you guys charge him extra. Now I'm very disgusted with your sales and customer service. I would not recommend AT&T to anyone I know because I know they would get scammed the way I was.

Following month bill shows up $95.00 higher. This prompts a call back to customer retention who proceed to tell me that AT&T rep Brittany that I spoke to originally never offered us 10gb plan to match T-Mobile in fact the notes read. She cut our plan to 4gb shared data and the notes read $185.00 plus taxes and insurance. After 10 minutes on the phone with this AT&T rep basically telling me I was wrong, I decided to hang up and write this review.

As a regional Vice President for a major automotive retailer I have to say that if any of my customer service representatives ever treated a customer the way I was treated or lied to a customer as I was lied to, they would be dismissed right away. AT&T obviously no longer cares about customer retention or loyalty. By the way AT&T not only will my family and I be switching our little 5 line plan to T-Mobile, I am reviewing our 400+ line company plan with AT&T and recommending a carrier change. Please know that I am not upset with the money part, I did not appreciate being told 1 price and then being charged 2.5 times that amount, then when I questioned why, I was basically told I was lying. Loyal Customers are your best advertising. Hopefully someday someone at AT&T will realize that.

I upgraded to the iphone 6 as there was an incentive buyback program - I was supposed to get the redemption codes for the old phones by email - this never happened despite 5 phone calls over the next 45 days. Finally a competent customer service manager just credited my bill for the $300. I then set up uverse install to bundle by phone and internet - Scheduled an appointment for Saturday morning and got a confirmation text and email 2 days prior for FRIDAY. Painful, painful, painful. I would switch to verizon but get bad reception at work. I do not recommend using ATT.

Myself, nor my husband remembered anything about a promotion being explained at the time we ceased our home phone service. In fact, we weren't eligible to 'bundle' because we weren't new customers yet, now we were somehow eligible for this "promotion". We questioned the validity of said promotion, and stated we wanted documentation of the terms and conditions of the promotion, and where we had authorized said promotion.

You literally have to see the response to believe it. They flat-out refused to send any documentation, kept throwing the 'other rep' under the bus, and even tried to bribe us with services. I cannot believe that this company continues to get away with all they get away with. We are in a rural area, and they pretty much have a monopoly over internet service. PLEASE SOMEONE DO SOMETHING ABOUT AT&T!!

I had to refresh to get different rep, but this time he straight up closed the chat probably because it seemed sketchy that I left after she asked if she could send pin to my phone which is understandable but the next guy, what the **? He shouldn't just closed it. I'm a customer and trying and trying and he didn't even ask why or what happened, etc. I'm so pissed, because I've been trying to sort this out all from my iPhone for hours already.

AT&T is completely **. I am very very close to switching carrier because of that constant struggle. I'm supposed to get hotspot feature today, they said it would be done before or on 13th but still nothing.. Has been almost a week or something. They said they had to "recode" the 3GB plan to 5GB so I could have hotspot but that's sketchy as hell. 1 star until they fix this bs.

My wife and I have been with AT&T for over fourteen years. We are always on time paying our bill. You would think that AT&T would provide a phone sooner but I was told no. My number is **. I hope someone from corporate headquarters would call me. After posting this I'm going to contact another cell phone company, maybe they will want a loyal customer. I'm done with AT&T. They might have a mission statement but they sure don't abide by it.

Later I had deactivated my daughter's data plan and found out when she was using our AT&T WI-FI, we will were still being charged. I noticed her IPHONE 5S had wi-fi AT&T, notice the phone was connected to the wi-fi. I checked to see if all Wi-fi was working which had all green lights. When I called to complain, the rep ask me to take my daughter's phone to a AT&T retailer. I did, another rep said to me all settings were correct that there is a system glitch and I'm being charged each time that my daughter uses her phone at home while I have AT&T wi-fi. The rep at the store told me to call customer care and ask for refund due to he cannot assist me.

I called AT&T, 3 Times, and at first I get blamed for not taking the phone earlier that it is my responsibility to know to take a phone in. I the rep, "how would I know that AT&T service is not working, since when do I work for AT&T." Then the rep said she only can refund my last month of $225. I was asking to backtrack all my overages and all the times I had to update my data due to the overages. I have like $1500 or more. I've been with AT&T for many years. I have everything of AT&T. For them to scam their customers is called fraud. Now they are trying to tell me I have to turn off the data cellular of my daughter's phone. Why is that when I don't have to do it to my Iphone 6 or my Ipad. Something is so wrong here. I've been ding twice because I have AT&T wi-fi which I have to pay and now have to pay for data while my daughter uses it at home.

Image how many customers are getting ding each month and over charge and doing through the same stress and blaming their kids for the overages while it is AT&T. They didn't care to listen to my problem only to say that the only thing they can do, well the only thing I can do, is cancel all my home phone, all cellphone plan and internet and take my business elsewhere. Also, I need to take legal action for punitive damages for the stress and abusive I got from AT&T. I gave them several chances to resolve the matter in a timely manner but it is unresolved, they continue to commit fraud with me and other clients.

AT&T has nothing to describe what is meant by Good condition. No one told me and it is not written anywhere or on their website that a cracked phone has no value. Because I would not have bought the new phone if they were honest. I have made several attempts for them to do the right thing and understand why I feel cheated. But No means No after AT&T has gotten everything they want, they have you locked into a 2 year contract or make you lose so much money to return the new IPhone 6 Plus. AT&T doesn't have to care about you. What I don't understand about the whole thing is AT&T has nothing to lose by taking back my IPhone 5s. It would be refurbished anyway, they could put a new screen on it and sell it for more than $300.

From everything I've read it seems like I am not alone. AT&T did not disclose that my IPhone 5s with a cracked screen would be worthless when I took advantage of their trade-in offer. I trade a IPhone 5s for a IPhone 6 Plus. I went to the store bought the IPhone 6 Plus and was told I would receive it in 7 weeks at home. When I received the new one bring in my old IPhone 5s for a $300 promotion card. AT&T did not provide me with anything stating that a cracked phone has no value. AT&T has not been able to produce anything in writing that says a cracked phone has no value. It's false advertising. They did not disclose that with a cracked screen I would get nothing. But they did sell me a $900 phone I'm paying for for 2 years, that I would not have purchased if I had known.

It just seems that a scam. A honest company wouldn't do this. What I don't understand is AT&T could do the right thing by taking the phone back and reselling it for more money. The Sales Rep's in the stores will lie about everything. I switched over to Uverse and was told a bunch of lies. A Manager couldn't or wouldn't fix anything, but said that rep had been fired. Seems like admitting guilt.

Not only is my phone bill more expensive, but ever since then, one of my four phones on my plan has been having undisclosed data pulls every day and night that spikes up my data usage up and has caused numerous data overage fees each month - From June 2014 on, my son's phone has been having data pulls each day and night, most of the time the phone was turned off or in wifi, but the data was still pulled on the plan.

I have talked to ATT and they have claimed that it is not traceable and they don't know why there is data pulls. They suggested that I remove apps, change data settings, turn off data, wipe out my son's phone and restore to factory settings. I did it all. I spoke several times to ATT in the store and corporate. I even talked to a national rep at the store and he said he would personally look into it and they didn't. I even went online to see other things I could do. I have talked to several other people having the exact same problem. I have found other sites and blogs talking about the same exact issue.

ATT must be stopped. They are CRAMMING phone charges to up everyone’s bill to make more money! They need to be investigated and stopped! I am now locked into a contract with them and will face charges for leaving ATT to go to another company. This is theft by a large company that probably has hundreds of thousands of people having this same problem which equates to millions of $$ extra for them. Let's stop this NOW! Thank you.

When I notice that they charging me for hot spot device, I tried to cancel the service but they said I have signed the contract and I have to pay early termination fee or keep the device for 24 months. By law they are correct and it is my mistake because they made me sign the contract but it is a cheating they sell me the product that I did not need. I don't suggest all my friends to AT&T product and service and I need suggestion what step should I take to get my money back.

First we had trouble even getting the phones we wanted. That took about two weeks to get all that squared away. And once we finally did get our phones and our first bill came in the mail it was over $600!!!! We asked PRIOR to signing ANYTHING what our first bill would be and we were told around $200. We had to fight with AT&T for days to get all these "extra/one-time charges" dropped.

That was strike 1. Strike 2 was when we tried to change our plan, because we got wireless internet at our house and needed less data. Being that we were already aware of how AT&T has jerked us around in the past, we asked over and over again if the change in plan would result in any extra charges, fees, etc. They said no -- over and over.

Next bill came. Bill was almost twice as much as it was usually even though we decreased our data by a lot and it was supposed to be way cheaper. Had to deal with them again -- one lady we talked to actually hung up on me (and we were not being ridiculous or anything). Had to argue again to get extra charges dropped.

Now my husband has an issue with his phone -- not his fault --- the charging port is messed up. We have been paying monthly insurance on the phone, but AT&T will not help us -- they are telling us we just need to pay for a new phone OR sign another 2-year contract if we want an "upgrade" -- HECK NO we will not sign another 2-year contract. Then when we ask how much it costs to break the contract because we are so fed up, it's $200 per person -- so $400 total.

At this point, it just seems like AT&T tries to rob you as much as they can. We can't afford to be paying hundreds and hundreds of dollars on something stupid like a cell phone. This is absolutely insane. My husband was hung up on again today. They told him pretty much "tough luck" with his phone issue. Why have we been paying monthly for an insurance that does ABSOLUTELY nothing when we have an issue with the phone? Total crooks...SERIOUSLY if you are thinking of switching to AT&T---RUN...far far away!! I NEVER had issues like this with Sprint. Sprint had GREAT customer service....