AT&T Wireless Reviews

A service rep looked up my account and told me my wife had gone over the data limit and we were charged an extra $45 for the overage. He wouldn't let me see the account on his Tablet, or whatever he was using. I knew he was lying because I had checked data usage (online) before I went there and found that we were under the 15 gig limit by about 70%.

Next, when I bought my granddaughter her phone I told them I wanted an inexpensive phone that would take the abuse of a 12 year old. They brought me a box with a phone in it and said it was $150 and I could pay it off in monthly payments. When we got our bill I found out we had bought a phone for over $800 and I was trapped because I had signed the contract/purchase agreement.

This kind of stuff happens consistently. They speak another language (jibber-jabber) when they explain things to you so you get lost in the explanation. Now I'm a former air traffic controller...and no dummy. AT&T is perhaps the most unethical company I've ever had the misfortune to get involved with. I don't understand how they can get away with the misrepresentation, deceit and lies they continually practice.

I returned s7 edge the S6 edge will turn off and not charge. I went into the store and was told that my warranty has expired by 2 days and rudely told that they would not do anything. I contacted customer service and was transferred multiple times two people expressing AT&T responsibility to replace the phone but that they had no power to do anything. The customer service experience was completely unacceptable especially for a customer that has been committed to you for so long. I was told to contact Samsung or take it to a Samsung store which doesn't exist that they would be responsible for it so now I owe over $500 on a phone that has never worked properly and your company refuses to help me. I asked if my business means anything to them and they expressed not their problem.

Is this typically how you guys do business - that you would rather me take my business to another provider than to help me solve this issue? Please contact me if there's anything you can do to help. If not I will be taking my business elsewhere and continue to spread the word that AT&T is a horrible customer service company.

Now I have to tell you that EVERY time I call AT&T I get a new excuse - I was told I was supposed to combine my DirecTV and AT&T bills; I was told I didn't turn in a phone; I was told the account names were wrong; I was told I missed the date and did not qualify. Something different each time. About three times I finally worked my way up to a supervisor only to "accidentally" be disconnected - mind you this only happened with supervisors. One guy gave me his name and phone number - but when we were "disconnected" (read: hung up on), I called back and nobody had heard of the guy. He gave me a fake name!! This is a supervisor!! How am I ever going to get this issue resolved with this level of sliminess.

The Young America group - their third party rebate processing people - are truly con men. And BTW - AT&T says it can't help and I have to go through Young America, but the number I call for them has the AT&T phone tree options. How are they separate? And I did not sign a contract with Young America. Anyway - slime, slime, slime. Reptilian!! No wait, I loved my snake. So I won't type what I really think of them. Thank you for listening.

Original Review: Sept. 27, 2016

I was with AT&T for 2 years. Unfortunately they are not one of the better carriers. In many areas my work, my friend's house, my house etc with AT&T these areas plus more had the worst service. Anyway after my contract ended I switched to T-Mobile. In all the same areas with T-Mobile the signal was much much better. After switching I got a bill from AT&T for $89 and change which I paid thinking it was my final payment to them. I later received a bill for $59 and change. I called and asked what this was for. They were billing me for the entire month of April even though I switched and canceled the 1st week of April. The girl I talked to was very nice and helpful, so I thought. I told her that I shouldn't be getting billed for the entire month. She agreed and readjusted my bill to I think it was $29. I was happy with that and paid it.

I also had a second line with AT&T which I never used. I thought when T-Mobile closed my acct that was it. NO, the 2nd line stayed active until I received another bill for $51.75. That's how I found out it was never closed. I called that day, explained the situation and the girl put me on hold. When she came back she said everything was taken care of and that the acct was now closed. This was back in July. I'm still getting bills from them which is now up to $169 and change. I just got off the phone with them AGAIN! The 1st girl I talked to said she sees everything that said on the system so she knows it's true what I said but she couldn't do anything. She had to transfer me to another dept. I went through the whole story with this one and she is now telling me that her system shows nothing of what I am telling her and that the bills are valid and that I have to pay them. Then she starts adding that I've been sent multiple bills, emails, texts etc.

Oh, she also tells me that the adjustment the girl made was just a credit and that I still owe the rest of the $59. I don't know how I'm going to get out of this but I told her "There is no way in hell I am paying you $169. The most I will pay is the amount of $51.75. The amount of the bill I received and called the same day" and she said she canceled it and that I was all set.

Oh, also after getting that $51.75 bill, calling and having her tell me my acct was closed as of that day, well this person I talked to today tells me in July when this girl closed my acct, she tells me it was never closed. That they closed it in late Sept for being late with payments. But meanwhile the next day after it was closed in July I checked my tablet and saw the it had no more service, an "X" where the bars are, telling me there is no SIM card and the only way it will work is through wifi. But yet this lady today says I had service until Sept. These people can't even lie good! But I'm going to get screwed!

Fast forward to a year later, and I'm getting a call from their collection service telling me that I owe money for my last bill. First off, the collection agent pretended to be from an outside collection service when she was, in fact, part of AT&T's in-house collection service. She threatened that it was going to be put on my credit report tomorrow if I didn't pay today, and told me that AT&T will charge after your service is ended, even when they say the account is paid in full, for pro-rated service. Neither she, nor the customer service agent I called afterwards, cared that AT&T had assured me that my bill was paid in full at the time I canceled my service.

After speaking to the two reps from the different departments, it's easy to see the lies that they told me. They pretend not to be able to see your information, put you on hold, then magically are now able to view your account. They misrepresent who they are and what their role is in the company. They say there are no notes regarding any of the conversations you've had with previous reps, and then as the call progresses, they are somehow mystically able to see a note here and there. I now seriously doubt that the collections rep was telling the truth about my credit report and what would happen if I didn't pay today. Also, they routed their call through a local number to make it look like it wasn't coming from AT&T.

This is one of the worst companies I have ever had to do business with. How is this billing practice any different than the mob collecting protection money? They are bullies that steal amounts small enough that they won't be taken to court, but they do it to thousands and thousands of people, and we have no recourse against them.

Secondly, I clearly asked them till when can I exchange my iPhone 6s for a iPhone 7. They answered it as this month end. I stopped by in today and they said it was decided on friday that they are going to end the offer this Sunday (which was yesterday) and couldn't upgrade the phone now. They would have (at least) said dates may vary instead of this month end. I am not going to go to the at&t store again that's located at 33810, lakeland, FL. I am done with them.

I called AT&T, then took it to the AT&T store to have it replaced under the warranty (I also pay for insurance). The sales rep did not seem as eager to help with this issue compared to a new sale and the corporate lady he called re: the warranty was very condescending with no sympathy for my situation at all. They informed me that I would be getting a USED phone in place of my brand new one that I'm paying $700+ for, which would take up to 3 weeks to arrive and suggested I purchase another phone to get me through that wait. She also said if my damaged phone (which looked brand new with stickers still on it - no scratches, cracks, etc.) did not get returned in new condition (i.e. damaged during shipping) that I would be charged full price for both phones! I tried to pay for insurance when I mailed it back, but it wasn't allowed.

When my new phone arrived, we had to go into the store to get a new SIM card and that sales lady was also very rude. Since I've been using my "new used phone" with the advanced messaging, my husband and I are having trouble receiving text/picture messages. The phones obviously do not work as advertised and there are glitches in the new messaging system, but no one from AT&T seems to care. We would like to switch carriers, but don't want to lose a bunch of money. Very disappointed and frustrated.

So they were closing and we had to return next day to finish transfer when they say "Well it's buy one Galaxy Note get one free BUT this will not take effect till 3rd billing cycle." Ok. That's fine then we will get a Credit back. So as we go to finish up we had to trade our old phones in and they would put that credit to our monthly bills instead of VW bill and that will come out of you 650 credit for each phone... new info and they will not give you the trade in to go to VW. But ok that should still be enough for our bill. VW bill comes in and it is appr. 474.03 per line since we still owed on our phones so our bill was appr. 948.06. Then we wait and wait for our switcher promo after submitting our final statement to AT&T. We get our cards in the mail after 2 months and one is for 121 the other 269 so I still have a bill for VW of 558.06. Are you friggin kidding me?

So after long waits no responses I finally get told after the 3rd day of trying to reach someone that I was just told wrong that the trade in value comes off of what you would owe on your phone per line... For instance I owed 474.00 for my phone so 474-300 trade in value and I only get 121.00 for VW And vice versa NOT 650.00 Trade in like they told me! They could not help me said they will talk to the store and make sure they are not misinforming about the promo and now I am stuck with a 560.00 bill with VW. And since it took them so long to send the promo money that all my trade in credit has been almost used up by AT&T bills. So soon I will have 2 phone bills! They basically said I should have been paying VW while I was waiting so I wouldn't have 2 bills. BUT isn't that what I was told that they would pay VW and the whole point of the switcher program? So furious, this was all a big scam for sure.

After I received a call on Thursday confirming the appt on Friday waited all morning no one showed. Called, transferred back and forth between AT&T and DirecTV. Dropped calls. Then after 1:45 mins on the phone according my timer on the phone they said the ticket was closed because it looked like it was already installed. After 3 hours on the phone and a call back two hours later I was told they would be here on Sunday. Show up today with two wired boxes instead of one wired and one wireless. Technician said that he did not have a wireless in the truck so he would note on the order what the problem was, instead the order was notated that I had cancelled. After another 3 hours I gave up. I am going back to the devil I know, Time Warner Cable.

Let me get this clear. AT&T interrupted my service by their work and I have to pay to fix their problem??? So I said "This is unacceptable." He had no answer. I said "Perhaps I need to switch providers..." He responded saying "I can switch you to someone who can easily close your account." I guess I see how much my 10+ years means to AT&T!

The next day I found out that a third option had just become available in our community and contacted them. I called DirecTV, cancelled the order, no problem. AT&T sent me a e-mail telling me that my bill for my cancelled account was ready for me to view. I ignored it as I should not have owed anything on a cancelled account and was assured it had been cancelled. The next email I received was a collection notice for not paying my $89.01 bill.

After spending two more phone calls, both of which I got cut off from with no return call, I was told again not to worry, it has been cancelled. I was told twice that I would receive an email confirming the phone call. The first time I received the email for the bill of my cancelled account. Today I received an email stating that my new bill was ready to be viewed. I have not viewed it yet and have decided to not call as that has not gotten me anywhere. I hate to even give them one star as I have not had their phone service, but was forced to by this site. I would have give them negative stars for the absolutely horrible customer services they provide.

After 7 months I am receiving calls from a collection agency telling me that I owe a balance of $500 some for outstanding payments. I asked where is this bill coming from. "Oh, we have been calling you but never got a hold of you since May." I said **. My phone number has not been changed. My address has not been changed. I have not received any kind of notification from either ATT or this collection company.

So I call ATT and wanted to sort out things with them. Was on the phone with Customer relations and Dispute department for more than an hour. The lady said "call back. I will talk to my supervisor and we will work with you on it." I called back, had to go through everything all over again, spent another 25 minutes with them and they said oh since it's with collection agency they can't help me anymore, I will need to talk to them. ** people. You just wasted my 3 hours for nothing. I was willing to work with you but as always ATT ** don't care about their customers. I am so glad I don't have them anymore. Do not change your service to ATT. WORST CUSTOMER SERVICE, WORST SERVICE AND WORST PEOPLE THAT WORK THERE.

Days went by, no email. I didn't want to be fined $150 for not returning the equipment in time, so called customer service again, and had to wait AGAIN for a long time to actually speak to anyone. They didn't acknowledge not sending the email, and when I asked for a list of what needed to be returned, she just said "all of it" and just to take it to a UPS store and that they would know what to do. I did this, and found out later that I didn't need to send them all of the wires. How pathetic, you work there and you don't even know what equipment to return? Then I had to call back to confirm that they'd received the equipment, as again, no communication.

They had - and at this point I'd gotten the bill for the next month. They wanted me to pay for a whole month of service, even though I'd canceled two days into the billing cycle, and before the statement was produced. I asked if they could pro-rate it and the answer was NO that I'd need to pay the entire balance and they would send me a refund check in 30-45 days. Are you kidding me!? But, it's gets worse... I'd been paying my Wireless and U-verse on a combined bill for years. The customer "service" rep. never mentioned that those would be separate bills from then on, so when I did pay that month U-verse and wireless bill, it all went to U-verse. So I paid over $100 for a service I no longer used. Then I get an email from AT&T Wireless saying they are going to terminate my service for non-payment of bill that same month.

I used chat this time and all the rep kept asking was if I could pay my bill that day. I asked how come no one told me they would be separate Then I asked if I would get a refund from U-verse, "yes, 30-45 days". The email from AT&T said that if I didn't pay my bill, they would disconnect my wireless service, and charge me $40 to reactive. ARE YOU KIDDING ME?!? 15+ YEARS A CUSTOMER AND THIS BS. They wanted me to contact U-verse, which confused me as I'd been paying the bill combined for years, so obviously that billing had never been an issue.

So, I had to pay double for wireless last month, and am very curious as to how much I will be refunded by U-verse, as I only owed them about $4.00 last month, and paid $120. How can two divisions of the same company not communicate? Do they think customers just have endless amounts of money? Who does this? How can they get away with it? My advice to you - don't ever use U-verse, go with anything else in your area. You'll get better deals and hopefully better customer service. So sad, because they used to be really good and have integrity.

This only slightly overshadows the time your cable company required that I agree to another credit check when they inadvertently shut my service off a week before my last move. YOU shut my service off a week early, but to turn it back on, YOU required a new credit check?! No. I canceled my U-VERSE service (which was absolutely horrible by the way - no one week without problems during the entire year of service), and I shall wait out my current phone contract if I have to and move to literally ANYONE ELSE. Joe Bob's Down Home Cell Phone Service? Sure. Whatever. Nothing, nothing at all could be this awful.

I go into the AT&T store today to purchase 2 new iPhones and a tablet and was given even WORSE service. When Lauren casually watched TV while my account loaded instead of engaging in conversation about my issues with the tablet. Another customer walked in and she began to work on his account and did not say "I will be just a moment" or anything. I was completely ignored, so I left. I called in to get the store manager's name and Lauren's name and she said "WHY DO YOU NEED IT? I WAS JUST MAKING COPIES." Terrible customer service, incredibly rude. I will be contacting the Store Manager and posting my review on every site that I can find. Sadly, this is the last straw with AT&T. I will be making a switch to Verizon due to the terrible customer service I have received at this store.

Guess what? I received a bill in the mail for $55 from DirecTV. I called into AT&T. They stated I had to call DirecTV... Of course DirecTV can't do anything because its equipment charges and it is needed to show the programming but that is all understandable but that is not what was told to me by AT&T representative. I only want what's right, either the $29.99 per month or discontinue the service without any early termination fee. I have been in telecommunication and sales for a long time to know that this was either someone trying to get commission or just didn't understand the promotion. I just want what's right or I will take legal matters because I know you have it all on tape and my Attorney Eric ** will act accordingly for any and all damages. No threat just being honest.

Finally today I call and I actually get "combined billing." Do know what they said? They are undergoing a software update and need me to call back in a few hours!!! I'm calling during the day... Not at night... Not after hours... During the day! They said they cannot even help me or call me back, instead if I want to speak with them then I need to call them back in a few hours! I guess AT&T is the only company that decides to do major software updates during the day when customer call, updates that prevent anyone from being able to even look up accounts.

So I call back and guess what. Of course once again I get routed through phone hell. Transfer after transfer... No one knows how to help. No one answers. Transfer, transfer, transfer... Disconnect, disconnect, disconnect. Routed to U-verse, who again tells me that combined billing is done through AT&T and they (again) don't understand why people keep routing me there. So I get routed again to some department and this time I cannot understand anything the person is saying. I have no idea of where their accent was from. She (again turns out) is with U-verse and doesn't know what I am talking about even though she repeatedly says she's with combined billing. She has no clue as what I'm talking about when I said I needed it combined because there was a discount if services are combined. She actually asked me the amount of the discount, why there would be a discount, etc.

I finally told her that she works there and should know what the discount amount is and should know about the discounts offered when everything is combined. Silence. She then tells me that I just need to call back. Again, I need to call back!!! Argggg! End of story: call after call and still NO RESOLUTION. Not a single person has assisted me, gotten me to the right department or has been able to combine my bill since everything is bundled.

A bit late for me, as I had already sent a number of messages that I would have used email for. When I got home and saw my bill, I called and told customer service what happened. I was told I had to return to the AT&T service store where I received the incorrect information. I was quite angry about that (thought they were one company, but I guess not) so I told them to send me to the Loyalty department. Jeffrey was very nice, and told me he would provide full credit for the $51.98 charge. I just received my new bill, and not only was that amount NOT credited, I was told I was past due, and they charged me $5 for being late!! So I called and was told 'sorry, we won't credit you'. So, after 27 years, I will go to Verizon. My sister and brother both moved to Verizon and appear to be quite satisfied with their service.

Some friends used Verizon internationally both on land and on a cruise without issue (it was a daily charge, not a one time 30 day charge). So, after all the issues I have had with AT&T Wireless (and there have been a lot of issues!!) and all the poor customer service that I put up with, I say 'goodbye' to a long time vendor. For those of you that choose not to move off of AT&T Wireless, I suggest you ask questions that you may not know you need to ask, and that they don't tell you about or you will be charged for service you expected or be threatened with collections when you had no idea that the credit that was promised did not go through! So good luck with that. I will be at a Verizon store by the end of this week to start my new service!

Of course he automatically blamed me for buying the phone from another person instead of AT&T. My argument was, if the debt is from the guy before me, why don't you go and collect from him, and unlock my phone. I'm a hostage of the situation. He "explained" that they will do nothing of the sort, I should go complain with the person who sold me the phone, but I am now on the other side of the world and have to go through a pain in the ass process just because "my" company, after 25 months, instead of realize that I am not the guy that stopped paying them and I have nothing to do with that other guy, punishes me.

According to Ernesto, the company doesn't even care about the phone just the debt, but depending of the amount and the time, they don't even care at all. The problem is that in the process I can't use my phone and there is no solution at all to my condition. They even suggested that I could sell the phone to someone that has AT&T so they can use it... What kind of solution to fraud is that? The company doesn't care about me being a client for 25 months, they just say "You should have bought the new from from ass to ensure there is no problem." I say AT&T should tie their debts to the clients not to the phone. I even asked, "What if I wanted to pay what's owed to be able to unlock the phone," the answer was: "You can only do that if you know exactly what it's owed and you have the information of the account." Therefore I have no way to even pay to solve the problem. In the meantime I'm screwed.

Later Ernesto decided he was entitled to give me advice and that it was a good moment to learn a lesson before I interrupted him and he hang up. AT&T is a terrible company, who doesn't care about their clients. They don't help me out with my problem, make ridiculous suggestions, blame me for buying the phone somewhere else when all they should do is just have a registry of who buys what phone, collect the debt with them, and stop bothering their loyal clients.

I'm never going back to them, they are horrible, and I'm super disappointed on them. They gave me wrong information when they said I'd be able to unlock it just by paying my lost phone, they never said the phone had debt when I registered the "new one" with my number, and what is worse, when I said they were not helping me this Ernesto ** got offended.

Because if they really want to stop fraud, they would have asked me for the contact of the person who sold me the phone, that way they could collect the debt, but they didn't. They just said that I have to complain to him... They are joke. They want me to go to some guy and say: "Hey dude, please pay your debt with AT&T so that I can use the phone." AT&T is a terrible experience, with ridiculous rules that don't help the client, just covers their backs. I'm cancelling my account, never going back, and I will make sure that every time I have the chance I'll say how bad as a company they are.

After dealing with customer service and trying everything we could to fix this issue we gave up and called Samsung (since the phone was out of warranty at AT&T). We then moved her onto a backup phone with a sim and things are great with her but I now have no data connection. This is all very suspicious behavior and due to our "contract" being up I have to conclude that we are being pushed to buy another phone and stay with them. I feel like I'm being bullied by this company.

When I called, they offered me very small credit and I was told that just because data was turned off, it really wasn't off that the "sim card was still active". Isn't that FRAUD? When I asked for an address to mail a complaint to, I was told that no address, phone number, or email address existed. Really, no one to handle complaints. I have been a customer of AT&T for over 20 years. Well, I am currently looking to switch. These large companies could care less about the consumer. I had to pay AT&T $1200 for overages I never incurred. There is no fighting them. They always win. Sad state we live in.

I then call AT&T customer service in August for dispute of the tablet charges. I was told the tablets are free but services have charges. I told that I never used the service and the tablets, and I can return these four brand new tablets. Actually I was misled by AT&T customer representative. Finally AT&T customer service only waived me the current month charge and the early termination fee by cancelling the tablet services but it didn't refund me the initial month tablet service charge $320.

I have several questions regarding this dispute: Why AT&T customer representative had misled customers and made these very confusing cross sells? Ironically my original request was not resolved - I still received a separate bill for DirecTV. At that time my AT&T wireless plan already costs me $180 per month. I only used three of four mobile phone numbers my package has. All plans are unlimited usage. Does AT&T really understand what customer needs are? Why customer needs extra four service line charges when current plan still have capacities? Please stop this malpractice. AT&T agreed cancellation of the services without penalty but why didn't refund my first month service charges of $320? It is fine if I already used any service but I didn't use any without opening the boxes. I want AT&T customer service to correct this wrongdoing and refund me this $320 overcharge.

After a week I saw on my bill I being charged a one time fee of $49. I proceeded to call customer support twice on 29 August. The first person had no clue on how to take care of it and after being put on hold to talk to a manager or higher I got disconnected. I called back and after 1.5 hours they finally took the charge off my bill. Two weeks later today (Sept 15) after paying the total bill owed $230.16 I received a credit for the charge for the wireless receivers $52.19 and proceeded to make a payment for the balance of $177.97 on the same day (Aug 29).

On 15 Sep, after checking my account I find out that I still owe $32.50. I proceeded to call billing again and after being put on hold and waiting almost an hour (55mins) again I got disconnected. Am fed up and realized that I am not calling back and if they do not call me back I am switching back to Bright house. What happened was, and I figured it out. I thought they were still charging for the wireless receivers and the representative also thought the same. They credited me for $145.47 instead of $177.97 I paid. Which is a difference of $32.50 the balance they on my bill.

I could see this in my account online but the representative could not for some reason and had to talk to another department when I got disconnected. Again I figured it out while on the phone and it still did not get resolved after 55 mins and getting disconnected. Terrible service. Now I know why they are enticing people to switch services with reward cards. My service has not been the same as Bright house since changing as the service has went in and out along with it going still.

She then proceeded to try and get me to change my plan, and told me that I could save $30 if I took a lesser plan with lower roll over minutes, and lower data. However, two of my existing phones are grandfathered in as having unlimited data, texting, and calls, so I said NO to getting a new plan so I could keep them the way they were. This customer service call was almost two hours long, and totally worthless and a waste of both the agent and mine's time. AT&T is gouging millions of customers each month with data overage fees, texting fees, and they are shameless about it. My dear departed husband was on business in India two years ago, and he told me that everyone (even street kids) had a cell phone and were paying pennies a month for the use of them. I can't understand why here in the United States the rates are almost as high as a mortgage payment!!! It is criminal.

I already had Time Warner's 60 mbit, so I asked them to clarify. Was it megabit, or megabyte? Oh it was megabyte they said, over and over. If if I didn't like the deal, I could change my mind right? Oh yeah, you have weeks. WRONG. You may have weeks on the uVerse but DirecTV... you get one freaking day. THAT'S it. After that... boom, two year contract. Locked in. If you want out of the DirecTV contract? $450. Sorry.:) :) :)

Oh... and I hear people ask about satellite reception? We were on Dish before. They don't have some of the nicer features of DirecTV, but it was rock solid, even in reasonably heavy storms. Our DirecTV is much less so. Kiera/Pablo? Shame on you. You are either grossly incompetent or flat out liars. Kiera, I felt you were an honest person with integrity, Pablo was in training. Shame. On. You. Swindlers, sharks, cheats, that's pretty much the word I would use to describe you and the company you work for. I'll never buy another AT&T product if I can help it, ever. Dish wasn't as "modern" as DirecTV, but at least it wasn't a racket that locks you in with handcuffs on your wallet. I hope this review helps someone to NOT choose AT&T for any of their services.

I had been an AT&T customer for well over a decade and have paid thousands upon thousands of dollars and for them to not be willing to work with me on this is very disappointing and terrible customer service on their part. I feel I have been misled and given the run around a lot with this company. I'm glad to say I am through with them and I highly discourage anyone from signing up with them to avoid the same terrible experiences I have had with them over the long time period I was with them. Undoubtedly one of the worst companies I've ever dealt with.

So after spending a week in the hospital with my dad who had a heart attack, I finally find time to call them. After several transfers I get the response, "I'm sorry that promotion has expired and there is nothing we can do." So I want to return the tablet... "Oh I'm sorry it is past the deadline to return it." I called all the way up the chain and just got a phone call yesterday from AT&T... "I'm sorry there is nothing we can do to help you." So I asked it they were willing to lose a 15 year customer over $10 a month and he basically said there was nothing he could do. It's not even about the $10 a month... It's about showing some type of loyalty to a customer of 15 years. If I was a brand new POTENTIAL customer switching to AT&T, I'm sure they "could have helped me." So I'm switching EVERYTHING to Verizon and anything else but AT&T! Not that they probably care.

I asked to speak to someone else and that person kind of told me what the first person told me but wasn't as helpful but yet more helpful than the second person. They ended up telling me I'd have to do a reclaim and it would take 2-3 days. But since it's so close to the end of the week now I most likely won't receive my replacement phone for my replacement until Monday or Tuesday. Being told multiple things, all the inconvenience and lack of willingness to help a customer is something a lot of people have received and now I understand why almost everyone around me say AT&T is trash. I wouldn't even get this review a star but since I have too I dedicate that one star to the very first person I talked too. She was the most helpful and I only got to talk to her for like two minutes.

I went to the bank, cancelled the card, and tried to dispute the charges but since I was already on auto pay they said it was inevitable evidence figures - they said go thru AT&T to dispute. Okay no problem. Contacted AT&T dispute center and spoke with over 20 different reps on several different calls and same result. It's like they had their head in their butts and never put notes in and ever got my money that they taken unauthorized.

Finally I got one person on a Saturday who finally stayed on the phone with me and got me at least half of my money back. She put the manager over the dispute department on the phone and I asked this guy, "Okay so you are finally closing out my account?" He assured me yes! A month later I found out I still have multiple accounts still open! So he never shut off my account! I'm so fed up with this that I decided to go thru Cox. Not only I'm I getting faster internet speeds getting more channels and an alarm service for the house for almost 30 dollars cheaper per month. Final call to AT&T to cancel services I get transferred over 4 times and have to hold almost 45 minutes plain crappy service overall. If you decide you do want to go with AT&T or Uverse I really hope this changes your mind and take this as a beware!

Then to figure out how to qualify to get out of the Verizon contracts I spent 3 hours in a store being transferred around trying to figure this out. I had to buy 2 new Iphones that were the same ones I already had (5S) so that I would "qualify" for the Switcher program to bring down my monthly payment and hope to get my contracts bought out. I ended up buying two 2 "new" iphones through AT&T which were WAY overpriced for their value and traded in my old iphones for $85 a piece (way UNDERvalued). What they lied to me about at that time was that that $85 trade in was going to be DEDUCTED from what they'd pay me in buying out my contracts. Complete ** once again. So basically I traded my iphones in for NOTHING.

The "new" AT&T Iphones I received were actually refurbished phones (WAY overpriced) and I've had to exchange them 3 times for malfunctions in less than 3 months! Unbelievable! Three months later I'm still waiting for the "rebate" to come in the mail. I finally called, transferred around, long waiting time... only to find out I'm actually receiving $338 out of the $530 that I owe Verizon for my contracts. It would have SAVED ME MONEY TO BUY OUT MY OWN CONTRACTS in the first place. What an unbelievable RIP OFF from AT&T and HORRIBLE CORRUPT SERVICE. No one could help me, no one wanted to investigate me being lied to by various workers. It seems that this is just the "AT&T way." I will make sure everyone I know knows how horrible and corrupt they are and I look forward to leaving them too.

TODAY I find that AT&T has double billed my bank account and overdrafted me. I chatted with AT&T online, they said it's because they want their old broken modem UPS'd back to them. So they overbilled me and will return the $150 to my account when they receive the old modem. A week ago, when I first learned that they want the old equipment UPS'd back to them, I talked to an AT&T rep on the phone and told her I would return the old modem as soon as I could and do not overbill my account. Well they did anyway and now, as I am on disability, I have no money to live on for the rest of the month. I am completely finished with AT&T and will probably just stream whatever I need from now on. I definitely do not recommend AT&T internet or any of their services after this. VERY DISAPPOINTED.

When I spoke to DirecTV, my bill is bundled, they informed me I shouldn't have been shut off and I wasn't behind by their records. The nice DirecTV customer service agent even put me on hold to try to rectify the situation. I also told DirecTV they should be very concerned about the way AT&T treats their customers. Unfortunately, I am stuck in a contract with AT&T for internet service until Feb 2017 but be sure I will be canceling my internet and switching to COX but will keep my DirecTV!

Please people do not ever do business with AT&T and if you currently with them run... Leave as soon as you can. Do it for your health sake. This company will literally drive you crazy. Run I say run. This company is dangerous and you can never trust anything any of their associate says because when you call back you are told something else and they do record their calls so no one will verify any information. These associates can treat you and say anything to you and cannot do anything to defend yourself from them. DANGEROUS COMPANY AT&T.

Thursday afternoon/evening we experienced Hurricane Hermine; as a result we, along with several hundred thousand folks, lost power and had considerable damage. Friday morning before we began our repair/clean-up, I began texting friends and family to let them know all was fine. The phone worked perfectly until around 9 a.m. and then the tower, which is two miles down the road, went down. Our neighbor who has Verizon also experienced a problem so we knew it was the tower. An hour later, his service returned but ours didn’t.

I waited another hour and called 800-331-0500 which is the number to report cell tower problems as well as customer service. The lady who took my call quickly told me there was no problem with the tower and that I was mistaken. I suggested that possibly her info was wrong, explained about the hurricane, etc., and mentioned that Verizon had been down for a while too and everything was working fine until 9 a.m. She refused to listen, was emphatic that I was wrong, said my phone must have internal problems so I had to talk to Tech Support and transferred me to them.

Jennifer answered. I explained the reason for my being transferred to her (no cell service), gave her the last four digits of my husband’s SS# since we have the account in his name, and told her about the storm. She said before she could help me, I had to have a Temp PIN before we could go any further and said she’d text it to me. I again explained I had no cell tower service so couldn’t receive texts (which was the reason for my initial call); she then wanted to email it to me and I explained – again, about the storm/power outage; she wasn’t listening.

She kept insisting that I had to have that number before she could help me and I kept explaining that there was no way for me to receive the number anytime soon since Duke Power had no idea when service could be restored (for many in our area, there is still no power!!). I asked her if my account was current and I had the last four digits of my hubby’s SS#, why not just share some tech advice if that was the problem; she kept refusing and by then we both were getting testy. Then she said she had to talk to my husband to confirm our account. I told her he was with neighbors helping to remove a tree off of a house and asked her what she needed to know, stating that I could answer any question she had. She said she couldn’t tell me the questions. DUH!!! I’d already given her his full name, our address, etc., but she stuck to her broken record that she couldn’t help.

By that time, I felt that it wasn’t that she couldn’t – she WOULDN’T – she just REFUSED to help. Yes, she was polite but continued to be so obtuse about our problems that it was ridiculous. About that time hubby ran in to grab some tools so I asked him to speak to her – and he gave her the very same story I’d already shared several times – and never gave her any info that was different from that which I’d already given. She asked him if the phone had worked the day before (she’d already asked me that several times – once should have been sufficient) and he told her yes, etc., and repeated everything I’d already said. It was a vicious circle; she refused to accept or understand that we could NOT receive texts/emails and at that point, it was becoming an emergency. Though we were using our land line, we do NOT have long distance capabilities because we use our cell.

We could not go to a different area to make calls as we live on a peninsula with only one road in and out which was blocked by the cops until power could be restored. If we’d left, we’d not be allowed to return. We needed to let family and friends know we were ok and we needed to make calls to the insurance company. In the end, nothing was resolved and we received no help but she agreed to put in a service call for our tower – which is EXACTLY the reason I’d called initially and instead received nothing but crap!!!! If the first lady had bothered to actually listen and report the tower problem, I’d not have had to deal with Jennifer.

A couple of hours later Duke Power stopped by and told us that our problem probably WAS the tower, as one worker had AT&T that didn’t work and another had Verizon that did. He said he thought when the power was fixed, the tower would be fine. Many hours later, power was restored – and guess what – WE HAD CELL SERVICE AGAIN!!!!!

Now, about that temp PIN number, Friday was the first time we’d ever heard about it. In the past when I called for tech support, all I had to do was to give the SS# digits and then someone would help me and was always VERY nice; it was the kind of CS that I bragged about to MANY people!! When I’d call to report a tower problem, I’d be thanked and that would be it. I’ve never had to deal with such stupid BS before. If having that PIN number is such a big deal, why didn’t AT&T share that info with everyone weeks ago so that situations like this wouldn’t happen; an email could have been sent along with a ‘grace period' so folks could get their “PIN” numbers in place without having to experience what we did. We had an emergency and received nothing but stupid aggravation from both AT&T people with whom we spoke.

By the way, Jennifer texted that temp PIN number to us so when I have time, I’ll have my own info added to the account – but by now it’s a mute point. None of what I stated above should have happened and is the reason I gave such a poor review (4) to your text feedback that we received yesterday. We gave serious thought to giving a 1 but made it a 4 instead. Now I’m asking, what happened to the friendly, courteous, helpful Customer Service I’d become so accustomed to over the years?? It was like the company changed hands or was invaded by morons!! We’re hoping that the two ladies in question are not the norm but merely an example of poor training or lousy attitude.

If I didn't reside in an area that has to only use AT&T I wouldn't use them. This is the most nickeling and diming company that I've done business with! The Uverse service is great when it works but my services goes out probably once a day in which I have to reboot one of the boxes (satellite service doesn't do this). This could be the reason that my boxes just stopped recording because I am constantly rebooting them for this ridiculous service! If these promotions aren't added back to my account I will be canceling my service bright and early tomorrow morning after holiday!

I called AT&T tech support the next day to continue troubleshooting. They were unable to resolve the issue and I was advised to drive 30 miles out of town to an AT&T tech support center. Since the phone was only a couple of days old I took it back to the store I had purchased it at and their tech support attempted to resolve the issue and they were also unable to. They suggested I take the phone to a local AT&T store and see if they might be able to assist. The AT&T representative also attempted to assist and she even tried replacing the SIM card and AT&T Mobile data would still not work. The AT&T store representative advised it must be an issue with my phone. I took the phone back where I had purchased the phone and after explaining all that had been done they ordered a rush replacement phone for me.

When the new replacement phone arrived they again attempted to activate my new replacement Unlocked Samsung Galaxy S7 edge. With the new replaced SIM card provided by the AT&T representative. The replacement phone also was not able to connect to the AT&T Mobile data network as the same issue as the old phone. After troubleshooting with the store representative for a couple of hours we decided to try a Verizon wireless SIM card in the new phone and mobile data started working immediately. I decided to switch my service to Verizon wireless and after a couple of weeks of canceling my service with AT&T I received their bill for $150. I called AT&T billing and they advised me not to worry about it as the service is billed in advance.

A month later I received a past due bill from AT&T for the same amount. I called AT&T billing back and explained my complete issue above asking why I should have to pay for any service. The AT&T billing representative advised she would clear off all the charges and I wouldn't have to worry about it. Two weeks later I received another bill from AT&T Wireless and this time it was for $10. I called AT&T billing back again and re-explained and asked why I was being billed anything at all and I was eventually advised that they were unable to credit me with any more credits. So I just paid them the $10 to settle the matter.

They have lost me as a customer. I am switching to another carrier and will never recommend them to anyone and will tell everyone I know of my horrible experience. I pay them just about 250.00 every month for three lines which is crazy high and then they have the audacity to demand more!! Time to be smart and run!!! AT&T has lost my business!! Do not do business with this company!!! Steer clear!!

The next day our service is turned off completely - even after confirmation of payment. Then since my only available option to get in contact with ATT was via chat I tried to get it settled that way. After over an hour online arguing with the chat rep, they ask for even more money and want me to give them my credit card information over the chat forum. After making it clear I was not comfortable with that they insisted that it was my only option. So I did so and they proceeded to tell me that my payment had "failed" and they wouldn't try again. However I had JUST purchased something (after they said the payment had failed) through amazon and it went through perfectly and my bank statement said I had ample funds in there to cover the payment. Not sure what kind of scam they are running there but it is absolutely RIDICULOUS.

I got the watch home and from the very beginning I was having issues connecting the watch to my husband's phone. I spent over 3 hours on the phone with AT&T trying to resolve the issue, they couldn't figure it out. A couple days later I spent over 7 hours traveling to 4 different store to have a band aid solution to the problem. I just received my bill for the month and see that my bill jumped from $280 to $505. I'm being charged almost $100 for the watch and $70 for the tablet. I never received nor signed for a contract. I have reached out several times to AT&T to have their upper managers contact me and no one has. I am being charged $45 each for an activation fee, $10 each to add a line to my account, $30 for the watch for data, and $20 for the tablet for data. My watch is also only getting 300 mb of data for $20 instead of $10 for 1gb.

I was never told about these fees, no one ever walked me through the prices. I was never given a contract for the new items or signed for them. I attempted to contact AT&T several times with nothing but the runaround. I have asked them several times to contact the managers to no avail. I expected my bill to be no higher than $350, not $500 and it's infuriating.

I immediately called and got a supervisor. I explained the situation and she called both DTV and the wireless dept while I was on the line. I laughed because she got the same runaround (being hung up on, transferred to the wrong dept., etc) as me. Finally we find out. There was no promotion. They do not bundle DTV and wireless. It was a contract. I asked her to review the call and see what she could do. She said she would call me back. Crickets... I call 4 more times and get 4 managers who say they will call me back. Crickets... Finally I was advised by the 5th manager (who had offered me many things for my troubles including an upgraded phone at no cost) to contact the office of the president.

I filed a claim with them as well as the BBB and got a call back the next day. Unfortunately it was from an unhelpful, unsympathetic "sorry sayer". Well sorry does not right what you've wronged!! She closed the case so I opened another. The woman I got that time was very nice at first. Attentive and responsive. She had another manager call me to try and make things right. At this point I was done with AT&T. I told the manager he could end my contract and unlock my phone and I would close my case with the BBB. He agreed. He told me I was all set. I try to unlock my phone the next day and it was denied.

I call back and come to find out, somehow because of the previous owner of the phone (which has nothing to do with me or my good-standing account) it could not be unlocked. I was furious. I said "ok fine. If you won't unlock it, send me a phone as offered before." He agreed and said it had to be approved by the agent from the office of the president. Crickets... So I call her. She denies it. She refuses to do anything about it. This company has no training for their call center employees. No organization. Worst of all, they employ liars who do what it takes to make a quick sale. If I had not gone into the store that day, I would have been bait and switched into a contract I was told did not exist and a ridiculously high bill. They are just despicable...

Well, the other half never show up and when I called AT&T to ask, I was told it already arrived in my mail in a form of a letter that I had to claim (?). I told them I never receive ANY letter about the second half of the $200 so I was told they will file paperwork to investigate what happen to the money. In the meantime my bill jumped to over $300 a month and I had to call to file a dispute and found out they never took out the promotional HBO and such package and was charging me once the promotion ended. My wife and I had AT&T a long time ago and we switched carrier because of their hidden agenda practices with our bills. Should've known better that a leopard never change its spots. I am counting on the day until my contract with these people is over so I can leave this (**) company.

I went to a landline and called the store. I was told to take it to the device support store down the street, I hurried there. I needed to get in touch with my doctor. At this store, I was told my phone had several pressure cracks, that I must have done something to damage the phone, dropped it, set a heavy object on it. None of these things occurred. I explained it had been acting wrong since I got it and if I did not have neuropathy I would have known this and returned it. The woman said I damaged the phone. They do not work in this model, so I had to find somewhere to repair it, if it could be repaired. I was in shock, I had babied the phone, it cost me a lot of money, I still am paying for it, and did nothing to damage it. No one else used it, and it is kept in a safe place overnight.

I tried to explain. The woman was rude, told me I should have paid for the AT&T $14.99 a month warranty and just handed me back the phone. I cried all the way home. I just found out my cancer had returned, need to pay for tests and co-pays and now I am accused of breaking a phone. My son who is 18 graciously allowed me to use his phone and he would wait til we could afford to fix mine or get him an upgrade. Wow great kid, so we went back because she told me my sim card would not fit in his phone. She was wrong it did, but it wasn't a wasted trip, the young man was nicer. He told me to call HTC who have a program that allows you to replace a phone once for free. Still we have to wait ten to 14 days, and my son needs his phone. I feel like a horrible mom taking his phone from him.

I called AT&T, I know this phone was damaged from the day I purchased it. HTC said sitting in the 100 degree heat probably made the existing damage worse just like a windshield. The cracks are internal, you cannot see them. I understand people lie, say they didn't cause their damage, but I did not expect to be treated so rudely. I know I was sold a damaged phone and maybe they did not know, but would it kill them to be polite, tell me they are sorry, and even offer me a credit for the two weeks I will be paying them for a phone I cannot use. Nope.

I tried their chat forum, that program lags horribly and disconnects. Representatives on the phone were as rude as the woman at the device support store. HTC representatives were nice, pleasant and showed empathy. I had found out my cancer was back and my $700 phone broke in one day. I was having a bad one, yet never raised my voice, only kept explaining I never damaged the phone and it had acted bad from day one. I had attributed the touchscreen issues falsely with my neuropathy. There was no reason after over 15 years to be treated like a liar, disregarded and shown absolutely no respect at all. I now know why all my friends and family have left AT&T for Verizon. I too will be switching once my phone is back.

Verizon allows you to open the boxes, not what happened when I got the HTC A9, the sales person had it out in her hand. I feel like she wanted a commission badly enough to sell me a phone I bet was returned. I had told her I wanted to stick with HTC due to my disability and if they didn't have one would go online. Phones are expensive,I am a single mom, battling medical issues, putting kids through college, and I got taken for a ride. Sure she probably didn't know the phone was broken, but it was the way I was treated the last two days that made up my mind. My own 18 year old son treated me with respect, giving up his cell phone. Have any idea how hard that is for a teenager? I do, I teach them all day long. AT&T could have at least said "We will credit your bill for the time you cannot use your phone and talk to the representative about her attitude." I would lose my job if I treated people the way she did me.

Then today hours wasted trying to get a solution. HTC said AT&T could use the same program to send back the damaged phone and get a new one, so why not replace mine and offer to do that. I will not continue with this company. Verizon will pay up to $650 per line to pay off phones and fees, so I will be changing ASAP. AT&T has forgotten it is the customers that keep them in business. I am also canceling DIRECTV since it is an AT&T company. I refuse to do business with rude people. Empathy is free, you don't always have to solve a customer's problem, but showing a bit of compassion for their frustration makes customer feel valued. I just feel used.

So, as we all know, we CAN'T take AT&T to court, we had to let that go, and live in peace and keep enjoying Verizon and never think to look for switching. But, AT&T nonsense continues, a week later we received a bill that we owe them the price of the two phones, $1700 (that were returned and we have return receipt), and when we called the main number about it, they told us they can't look it up and we have to go back to the store to get this resolved. So AT&T can send a bill and can't find IT on their system. Total waste of time and stupidity. I am really sure why us, we still can't believe this is it and this is the way they treat all of their customers. Ignorance and total disrespect we have seen from this company. SAVE YOUR TIME AND STAY AWAY.

The final insult is that they profited $45 off of a phone that they misrepresented to me in the first place and they had no one who could even help me with operating the phone and stole $45 from me of a restocking fee. NEVER would I ever do business with them again. We had to buy a pre-paid phone that does what their phones do not do. Stay away from this company as they do not even know enough to help you if you have any problems. I called repeatedly with help on this and was passed around to several people before I finally gave up and just asked a friend to help me figure out that I was lied to about this phone.

This may not seem like a big deal, but 1. I wasn't available for the 2nd install date, which wasn't discussed with me at all, 2. I don't see why I should take off work twice, 3. wasn't comfortable canceling just a part of my current service or going without TV or internet for 5 days. I called the number back and explained the issue to a new rep. She rescheduled my install date for 8/25 and apologized up and down for the miscommunication. The next morning an AT&T tech arrived at my home, waking me up (I work a later shift), he seemed a bit put out, and I did apologize. No one told me to cancel this. One would think the rep the night before would have taken care of it. Thursday 8/25/16 the DirecTV rep arrives and informs me he is only there for the TV install - hasn't been trained on the internet install. (DirecTV rep was nice and professional.)

I called AT&T for the 3rd time. This rep was also apologetic but when I explained I would not take more time off work she replied the next install date was the next day Friday 8/16 or 11 days out for Saturday 9/10. I said I could take the afternoon install on Friday so long as the rep arrived at the end of the window time (1 pm- 3pm) but could not be available before 3 pm so she said she would make a note and request the tech arrive as late as possible - translation, if they come at 1 pm and you aren't there it will be rescheduled yet again. I then received an automated call later that afternoon asking me to confirm the 9/1 install date, so I stayed on the line to see what this was about.

After several prompts another female rep answered and proceeded to ask every security/identity question possible. I mean they called me. She then verified that she saw an order for Friday 8/26 for them to install Elite internet service. I stopped her and explained I was told the Turbo Max. It was discussed in depth - I even gave her the date/time/phone # and name of rep I set the order up with. She put me on hold, came back several minutes later, and let me know they can do the Turbo Max for $20 more than the price we had set up. I asked to speak to her supervisor, it took several minutes for one to get on the line. After going through the issues again, he finally just offered the Turbo Max for only $10 additional to price I was quoted, and I said no. At this point you can either honor what I was told in the initial call or I will just cancel the internet install altogether.

He transferred me to yet another manager/resolution specialist and she was the worse one yet and flat out said it can't be done, it's not possible, so I ended up canceling the AT&T internet service install altogether. A very good friend who lives in my zip code signed up for the same package. She had no issues. She had 1 install date and she was also told Turbo Max, quoted the same monthly price as me, which tells me it's possible they just didn't want to work with me, even after they kept compounding the install error.

In all I spent over an hour on the phone with just install and package discrepancy issues. Will now have to find a different internet service, then have two different bills to keep track of monthly for the next two years. I would suggest they train their sales reps better and then when one is wrong take responsibility for their mistakes and work out the issue with the customer. Also the paperwork said I would get a whole home genie and I did not. The DirecTV tech who did my install told me that was more expensive and had to be included in the original order - which apparently it was not. All around bad experience. It's a shame DirecTV will have to be accessed through AT&T.

Well after calling in for the last year while paying on my new account for internet in Edinburg TX, having to speak to 5 to 7 representatives and Manager who said they would investigate and return call, no one ever returned call and each time I called in I had to repeat my story to 4 or 5 reps who assured to help me then after hearing my complaint passed the buck to different departments with NO Luck, No Help. They have yet to Refund any of that money except for reverse some charges charge to new account and a 19.99 check that was original issued at time of cancellation. We have not closed our account with NO Hope of Collecting a Refund for Money stolen as far as I'm concerned from my Bank Account. AT&T is sure good at charging!!

After termination Cancellation of my account including returning equipment. I received a new bill with a $50.00 Restoral Fee for account we no longer have... Please be careful when giving your account information... ESPECIALLY TO AT&T!!! Oh!! I even sent a letter to the dispute department. That's when we received a check for the $19.00. No explanation just a check.

About 2 years ago, I was on "then" unlimited data plan - on the phone with customer service as usual with our monthly customer service issue - the rep says, "Well ma'am if you'd like I can evaluate your data usage and see if we can save you some money on your overall bill". Ok great - we "evaluate" and lo and behold - they take me off the unlimited data plan and put me on the 15B plan. HMMM now all of sudden nothing really changes in our lives - most of us are always connected to wifi with a few exceptions here and there in cars etc... but definitely not enough to be incurring data overage charges like we have in the last 2 months.

We had never had a data overage charge that I can remember in the last 2 years. I call customer service the first month it happened. I was able to get one $15.00 charge credited - oh really thank you for NOTHING!!! I contacted Apple Care to work with them to see if they could help me with why I might be incurring these overages - we reset my data history and tracked my usage. I called them back in 2 days - according to Apple Care - connected to WI-FI no reason for data overages.

Today I took the time to call AT&T Customer Service 1-800-331-0500 called - didn't write down the reps name - she was being helpful (I thought). She was sounding like she was hearing what I was saying - offered me other options and plans that might work better for "my needs". Oh and she informed me that the 15GB plan that I'm currently on is no longer available - and that I can change from my 15GB account for $235 a month to a plan for 25 GB for $223 a month or an unlimited plan (which I was originally on 2 years ago but they "suggested" that I change to a 15GB plan and now I can go back on that unlimited plan for $260 a month). WAIT WHAT??! So at this point I was so frustrated that I asked the rep for a number or name of an escalation department for me to go to and work with because I had had enough of the smoke flying and wasn't getting anywhere.

At that point she realized I had a "combined bill" and that I would get better resolution with the "Combined Billing Department". I was in the middle of talking to her and I hear a phone ringing in my ear - she had just dropped transferred me to another department. And can I just say the level of professionalism in that first department was awful - there was some guy in the background talking and yelling so loud at times the rep was so distracted I had to repeat what I was saying and I could hear complete other conversations in the background!!! SO AWFUL FOR THE CUSTOMER!!!

So here we go - person number 2 Danisha (wrote this one down). I go through it all with her again and asked her the name of the previous person, she couldn't give it to me due to privacy rules - what? So now I'm on the phone with Danisha starting over with my issue - went through the whole thing what my issue was; why I was calling; what the last person had told me; still very calm - didn't raise my voice once or get sarcastic. So we got through it all and she says she understands - gives me a Wireless Customer Complaints address for me to write to - saying Fort Wayne, IN (Indianapolis) is what she said.

So now she said she understand that I should be issued a credit and she's going to contact the "customer accounts" department and tell them about my situation. So now I'm on hold for some time. She comes back and says, "I've spoken to them and they are on the other line, when I transfer you they will be prepared to work out the credit with you". Phone rings... Dyshon answers - asking me how he can help and can I give him my passcode so he can access my account. I literally saw red - but didn't raise my voice or lose my patience with him. Instead I said, "Did Danisha not just tell you what my situation was and how I was looking for help?" He said, "No ma'am I just received the call". Unbelievable so I asked him what department he was in - wireless customer service.I ended up right back in the same department that I was in with the first agent. I was furious!!!

So I told him a bit of my issues but instead I didn't go into too much detail. I asked what a person needs to do to get a phone call back from a manager or higher up person - and noting that I had run a call center before and no I didn't want him to get up and have his co-worker in the next cubicle sit in his seat and say they were a manager -I know that trick all too well!!! He said he could take my number and have someone call me back in 15 - 20 minutes.

I have to say this overall issue has taken up to 4 hours of my time today. I am an Interior Designer and charge $250 per hour for my services - $1000 worth of work that I've lost by having to work with AT&T on this issue!!! Wonder if they would wait that long to get my money when they were due that much money!!! So I do finally get a call back from Wallace - he's from Customer Attention - Floor Support. So Wallace had been briefed at this point from looking over my history that had been documented from the last 3 reps - if they wrote it in - but I'm guessing mostly from what Dyshon had told him in order to get him to call me back.

So he apologizes for my frustration and here's what he's going to do for me - they will give me an additional 5 GB to my monthly data usage for no charge and credit me $70 to my next months bill and I should definitely not go over that extra 5 GB given his evaluation of my data usage. So I had some questions for Wallace that simply put he could not answer:

Why was I removed from my unlimited data plan 2 years ago to be put on the 15GB plan to "save" money? Why when nothing has really changed in any of our lives all of a sudden our plan in the last 2 months we are going over data usage when we are almost always connected to WI-FI? Why can I get a 25 GB plan for $223 a month but will continue to pay $235 for 20 GB on the current plan with the 15 GB plan that's going away? The first month I called I was told that I needed to shut my data off at night when I'm in bed - if I'm not using my phone and all my apps are closed when I go to bed, and I'm connected to WI-FI, how can my phone still continue to use data to drive up my data usage? How can AT&T continuously treat customers this way - the customer service (if that's what you want to call it) that I received today is totally ridiculous?

So Wallace heard me out, he said, "I understand stand it's been a frustrating day for you and I would frustrated as well". So he put me on hold to give me my "credit" and change my plan adding the extra 5 GB - but before he would finish the "deal" he came back on because I had mentioned that I was writing a complaint on Consumer Affairs and then to Better Business Bureau and writing into AT&T Complaints - he said, "So with the offer that I've extended, I have to ask will you still be filing the complaints?"

I said, "What difference does it make - if I say yes you won't give me the deal?" Seriously my complaint wasn't all about the overage charges and the running out of the data. By the end of the day my issue was with the customer service - the fact of the plan changes that AT&T seem to think is ok to keep doing to their long time customers constantly playing games and changing them so people get confused and pay more constantly... I really don't understand how they can conduct business this way and get away with it like they do...

I angrily refuse to be ripped off like that and they suddenly were able to "find another way". Then they changed the 4 line minimum to 5 lines after it was all set up and after I had been repeatedly told at two different stores that 4 lines were fine. Then they mentioned that it would still be several more days to get it done. Originally, it was a simple matter of getting the extra line and telling them I wanted a commercial account. "We'll just switch you over" was the smiling response. NOT true. Then the "free" phone pitch started which has several hidden charges and is not free. Then the "add a line for $9.95" pitch started which requires a service upgrade of $50. to become eligible.

Then the attendant at the store cannot get the account set up and the delays begin. "We'll have this done in six hours." It's now been 12 days and counting. "I'll call you to verify in the morning". Nothing. "I'll have my accounts manager call you when he can. If not by tomorrow, it will be probably Monday." More waiting. "We can't verify who you are", "your tax ID is invalid" (it's been good enough for the IRS for 38 years). "You have no credit" (even though I'm at 790). "I never told you 4 lines minimum" (it was repeatedly said and I told them I was only getting the 4th line to qualify for the commercial account). It just goes on and on and has for years.

Then I needed help with a better number while buying a new phone. The attendant insisted I do it on line. Of course he failed to mention that it was free if done while buying the phone and $36. if done on-line. The ONLY reason I am still with at&t is that it is the only system that works at one of my locations. As soon as another tower goes up that's it. We will cancel and move on. I will not be lied to and over charged by arrogant or incompetent representatives. I will not be told one thing and then figure out later what the catch is. No more bait and switch!

AT&T is a top dog in the mobile industry, however, when you take away the self created image of the "honest, best in customer service" BS, they are very much in comparison to the crooks Comcast. The only difference between Comcast and AT&T is that Comcast gives their bad customer services with no chaser. It's straight up, no masking. AT&T lies, smile, and stays polite while they screw you over. That is just my opinion... my experience. I am still upset with my family member for recommending AT&T. It is my hope that once more people start complaining that customers will experience better service for their hard earned money. One should feel good about spending their money, pleased, not robbed.

Then I received a letter. This time the correct address, so again I called requesting a bill. They said they would overnight it (this was in July still). I asked if they were going to send me to collections. They said no. I made a $256.99 of the $356.99 balance while I waited for the bill. I got the bill mid August, and called and said payment will be made in 8 weeks (the time it took the new company to process). Now 8/24 I get a call from an attorney's office Jessie ** with PPA who was very rude and said she was marking my account as refused to pay. So again call AT&T. Was told by employee ID ** that I should have received a bill via email when I canceled and there was nothing they could do. All my bills are set to paperless, I double checked my spam folder. No bill was sent to my email after I canceled. So now I'm in collections with a negative hit to my credit score because AT&T is a terrible company.

I traded my Note Edge, given 140.00 toward the deposit for the phones. He explained that our first bill would be somewhat higher due to activation fees and we were given a "my next bill estimate" showing it be close to 290.77. He went to explain that it takes 2-3 billing cycles for us to receive a credit for the deposit on the second phone and at that time, we would start seeing a credit for the monthly charge for the second phone in the amount of 14.61. We were told we would receive a gift card up to 650.00 for the switch from Verizon credit. Everything the sales rep explained to me was false. I have had to go into the store every month regarding my bill. The bills have been $584.37, $667.49 (I misplaced the 3rd bill and no one could tell me what it was), $338.51 and my last current charges are around 250.00.

Two weeks after I signed for the account, my husband went to his native home in Gambia, Africa. While he was there, I bought phone cards to call him. When I received my first bill, it was explained that they could not guarantee me that I would not be charged for international calls. I was charged 2 something per minute. I was credited for a portion of the bill and was advised to sign up for international plan, 59 cents per minute, which I agreed. My husband's phone was stolen in Brussels on his transit home. I went to Walmart, bought a prepaid phone, and had it activated so that he would have a phone. The rep never reported the phone stolen and two weeks later, I received an email stating that the phone was activated.

I went back in the store and was told that since we already activated a new phone, there was nothing I could do. I was fearful of my banking info being compromised. In the meantime, as my husband made calls, our bill was extreme once again. I went back into the store and was told that even though I had international calling on my phone, you have to pay the 5.00 fee on each individual phone. I agreed to put on his phone but the next month, the bill was again extreme with international calls on my autistic son's phone. I explained my husband would never use his phone, I was never given the credit.

In the meantime, my internet went down and I locked myself out of my account. When I called customer service, "Dave" was a pervert. When I gave him my email address, being 6369 as the last portion of the email, he decides to tell me that "69" was his favorite number. It caught me off guard so I pretended to ignore it. After troubleshooting the internet, I made the comment "Yes, I'm in..." He says "these are words he loves to hear." I felt violated. When I explained this to the next rep about my extreme bill, she decided to credit my account to accommodate the issues I'd been having.

The general manager left a voicemail on my husband's phone at the end of May stating we'd get the switcher visa card before June 4, which we never received. It was at the end of June something was stolen off my porch. When I called Digital Life, the security portion as to why I couldn't see the video, I was told that if there is too much movement (at the time, a house was being built next to mine), the video camera will not continuously record, it will jump every 15 seconds. If I wanted to cancel, it would cost me 553.00.

To no avail, August 14, I return to the store because my bill was 343.00. Last month, I cancelled international calling due to not being able to see a detailed bill. I was told it was never cancelled. My husband was using a free app called Viber to call his children. We were told that it didn't matter if it was free, AT&T was going to charge us. My husband sent money to his son to call him. We were finally told that he was being charged 3.12 per minute even though his son is not with AT&T. Anytime an international call is made to or from the phone we'd be charged. The rep told me she would escalate a ticket and we would hear from her on Wednesday. She explained we were not in danger of the phone getting turned off. My phone was turned off Monday, the 22nd. When I went into the store, I was told that the RA, whoever that is, was on vacation and she just didn't call me back.

It was explained to us that we were not getting any more credit because we used the network. It was at that time the rep on the phone explained to me that we were never getting a credit for the switcher credit or deposit for the 2nd phone, if the bill is ever late, it voids the promotion. I asked her why I was never told that because IF my bill was late it was because we were waiting to hear back from AT&T to adjust the bill. We were told our normal bill would be around 175.00 and it has never been that amount. Because the phone was turned off, we could not transfer our numbers unless the phone was turned on.

We paid the bill, to find out that if we cancel, we have to pay for the buy one/get one plus the last bill close to 1000.00 as we are still paying Verizon on a monthly payment arrangement to keep from the last bill going on my husband's credit. The stress has taken its toll on my health. I'm not sure if it is legal to mislead customers as AT&T has done. My husband is 64 years old and works 85 hours a week to take care of his family. I type this letter with the hope that no one else is mislead and lives disrupted by the greed of this corporate business.

Went back to the store and talked to them, they told me I had to call AT&T. Called again to no avail. Very very unhappy and honestly pissed off. Why the heck would I trade in my phones to a new carrier and switch if they weren't going to cover the cancellation as advertised? They said the "trade in value" of the two iPhone 6s's (one 128 g and one 16 g which they gave me $610 for) is taken off of the $650 per line "deal". So, if that's true $690 is what should have been paid to my old carrier, not $100 stinking dollars (that never got paid anyway). What sense does that even make? The customer service lady I spoke with (who at this point is the only pleasant experience I've had with your company so far) even said herself that this doesn't sound right and makes no sense.

So basically, to trade in my two phones they gave me $610. I paid another $88 the day we started service with them, so I paid $698 bucks to open 3 line account with AT&T, and didn't get a DIME to help with the cancellation of my old account. The best part? I'm on the hook for the canceling fees of my old carrier, plus the rest of what I owed on the old phones, plus the over $1000 dollars for the new phones that I got from AT&T, got a super awesome first bill of over $300 from AT&T and apparently I am paying the installment for the price of the iPad that they said would be mine for $99 because of another special they were running which surprise surprise turned out to be not true as well.

Thank you so very much AT&T. I really enjoyed taking a collections hit on my credit for a bill that I was assured would be taken care of BY YOU on two separate occasions. Can I make a suggestion? In the future, consider throwing in a bottle of lube to help ease the pain that follows switching to you, because after talking with some people it seems like I'm not the only one getting rammed. At this point I'm going to be contacting my lawyer, because this is absolutely ridiculous.

I asked to reduce my service with them to bring it down in cost. Again, they put me on hold and never returned. It is very frustrating to try to deal with AT&T online. They come on in the first instance as courteous (once you get past the recorded message) but if you have a problem with anything on you bill, it is a lost cause. In this case. I guess I will have to find another service which is hard to do in view of the fact we are limited in my area. This is a conglomerate gone amuck.

I called the next day when their system was back online to place the order and was told that AT&T would no longer honor that deal. This seems to be indicative of a larger issue of certain customer reps promising customers one thing and not honoring those promises, basically lying and tricking customers. I would 10/10 not recommend AT&T based on their customer service. I've been a customer with AT&T for 11 years and will no longer be one.

I have spoken to dozens of representatives and I get different information each time. Last customer service representative I spoke to told me that I needed to go to the store I did the cancellation with because she couldn't help me. (I have an issue with the way the store handle my cancellation so let me go back to them so they can mishandled my account again. That makes sense.) I understand that for a company of this massive size 796$ is nothing but for a college student who can barely afford her bills as it is that is an insane amount specially when I am being charged for services I didn't receive. Emotion: Angry.

Jesus, I'm a sole practitioner. Why so many bills and nothing to show for it? When I re-upped in March on my telephone for another year, I was told that in order to keep a lower rate on the bill, they would have to send me a tablet (which I did not need and which has never been out of the box!). Good God, what is going on? All I need are my telephone lines and one internet line. That's it! Oh, and ATT sends me letters constantly telling me that I have to call by a certain date to lock in or they will increase my rates. I know I'm getting screwed by this company and I just want to know why?

I've been in the hospital for a few days so I told her I wasn't going to be able to make a payment until next weekend due to a short check. She told me she couldn't restore service until everything was paid even after I told her about my experiences for the past two weeks. I asked her, "So what happens if I go back into the hospital and I have no way to reach my family?" Which she replied "I'm sorry you've been in the hospital. They have phones you can use to reach your family." My heart broke. AT&T you have lost a valued customer and your employees aren't ** for that.

We went ahead and did the switch end of March 2016. Now it's mid Aug 2016 and we did NOT receive any rebates on early termination fees which we paid $1020 for the 4 lines. We submitted the rebate application on May 10, 2016. It's been 3 months and we got nothing. We called AT&T to follow up on 7/19 and was told that our application was processed, approved and we should received the rebates by end of July, 2016. We waited until Aug 11 and still received no rebates so we called AT&T again on 8/11 and this time was told that the application has not been processed.

We then called Oscar, our salesperson for help. Both Oscar and his sales manager, Denny ** told us that we will NOT receive any rebates on 2 of the 4 lines because they already gave us the trade-in values for the phones. It's the same as rebates on early termination fees. The other two lines, we might get rebates base on the difference of early terminating fee and trade in value. Why? We were assured by Oscar that trade in values and early termination rebates are two entire separate things. We asked him multiple times & he assured us before we signed up. Why the mix up now? It is sure a "bait and switch" because there is nothing we can do now since we are stuck in a 30 months contract.

For those who are on the fence of switching to AT&T, my honest advice is to stay away from this store and from AT&T all together. Sales Manager kept saying "I don't see where the problem is." The problem is you just scammed hard working folks their hard earned money. As of today Aug 13, it's been 3 months since we submitted the rebate application together with our Verizon final bill. We received no rebate Visa cards from AT&T and we paid $1020 early termination fees for the 4 lines that we switched. The only thing we received are two text message from AT&T -- 1st on May 10 and 2nd on Aug 12, both message saying the same thing "AT&T Free Msg: Your rebate request has been received. You will be notified when it has been mailed. Please allow up to 8 weeks for processing." FALSE PROMISES!

Lastly: on Friday August 19th, 2016, we received 4 letters from AT&T stating they have no record of our trade ins, therefore no rebates will be sent out. After months of dealing with AT&T, it's been a nightmarish ordeal & we need help suing them. This could well become a class action lawsuit as we are sure we aren't the only victims out there. We are also filling a complaint with FCC & BBB.

When I asked an AT&T 'retention specialist' if they would waive the invasive 'number change' requirement to retain my 40 year relationship with AT&T her answer was 'Sorry, we're offering the special to attract new customers and can't allow you to keep your old number'. So AT&T would rather have 1 new customer with NO track record than retain two existing customers with credit ratings over 800 and a 40 year history of on-time payments. Nice business model AT&T. The wireless accounts were migrated to Verizon yesterday and U-verse is next. Ba-bye AT&T, and good riddance.

Then I waited another month. Somehow, my rebate was lost in the shuffle and another month went by. I called number after number and received different info for each clerk I spoke to. Then one great store clerk worked with me for 2 1/2 hours to straighten things out. Well, this was rejected because one digit was wrong with one of the phones, even after the courteous clerk checked and rechecked and rechecked everything. Then I got a text stating eight more weeks I had to wait for it to be mailed to me. I was given 3 different dates that everything was expedited and was on the way.

Remember, this all started in the last weeks of March. Now I'm told it was mailed on August 8th and another call stated August 11 and I have to wait 3 more weeks. Well, I'm still waiting some 5+ months and nothing. Also, my gold plummeted, like the stock crash of '08 from the $600 on each phone (tops to be reimbursed) to phone #1 $670.07 last bill to $378, phone 2 $434.97 to $260 and phone #3 $526.39 to $309. Is this a bait and switch scam or not? I reported this to the Federal Trade Commission to be false advertising and a scam (still waiting for a response).

All I can say for ATT, is they are still the same old company, empty promises, employees assuring you they are expediting this because I should not have waited this long. WRONG. When, and if when I get my money, I will bring back everything - uverse, DirecTV and internet but not my cell phones and calmly place them on their store counter and leave. Let them sue. If they cannot deal with you in "good faith" well, neither can I. I'm going to cable tv and internet and Walmart for cell phone service.

I would really like to write what I REALLY FEEL, BUT I'm not going to stoop to ATT levels. I would not recommend ATT to a dog, if it could use their services. I've been screwed, chewed and blewed. If you are smart, like I was not (and I'm 70), I should have listened to my dad's advice on things - IF IT SOUNDS GREAT. RUN!!! They really don't even deserve a 1 star. Don't you have burned out stars, like about 10???

In addition, their directory service automated answering operator, never understands your request. Instead, one is given any old number and can be charged. When attempting to complain, that a wrong number is given, you can not.. It is my understanding that this service is not regulated. My concern, as an elderly person, is what does one do in an emergency? Especially on the road! My neighbors say they carry their telephone directories with them; however, does their directory cover the whole United States?

If one pays their bills timely, why can't we speak to a service agent when needed regarding our bills and wrong numbers?. My question is, "Why can't we reach these people?" Should paying customers be left with no recourse? AARP or somebody has to provide a better service. Seriously thinking about exploring my options.

Well, that was a lie because my very next bill came and it was $110. So, I went to the same manager and he looked at my bill and said that he doesn't remember me from the month prior but that my bill is correct for the $110. I told him that I would have never signed up for such an expensive plan and he told me that I'm already locked into the contract so I can either pay the $110 a month or break the contract pay hundreds to do that. I called corporate and they said they won't do anything... They are complete scam artist and liars.

I asked if AT&T can do something about getting a credit for the non-used months. They said someone will get back to me in a week, but didn't. I asked to speak to a manager, in which an idiot by the name of William ** (customer care manager), who thought he was a big shot with AT&T just kept on telling me that AT&T didn't approve the credit and that it was my responsibility. The idiot William ** did not help whatsoever. He was nice and polite, like a robot. Let it be known, AT&T do not provide any type of customer service and a special thanks to the idiot William **. They heard my frustration and did nothing to calm me down.

A particular experience I had recently: I have not been able to receive or send calls, I called AT&T on 08/13/2016, the rep that I had spoken with attempted to troubleshoot my device, she stated that she was unable to access her system due to an outage. I asked her if my bill could be credited for the inconvenience, she stated that she was unable to make notes in the system at that time and to call back on Monday and ask for a credited, well I called back today, I spoke with a rep and a supervisor who stated that I cannot receive a credit because the previous rep did not leave any notes in the system. I find this to be very unfair as I only did what I was asked. So basically I am paying for service that I did not have. I don't see a point in keep AT&T when I can go to another company and have service issues for a lower price.

By the way after spending 16 hours of phone time in going to the AT&T store because they cut my service several times because I obviously would not pay $3000 for fraudulent fees. The unified billing with AT&T is so screwed up. I am still fighting with this company three months later. I've never been treated like this is as customer. I expect a credit. Have not received one. I've had managers promised me that they are going to give me a credit and fix the problem and they have not because their unified billing is screwed up completely. My advice to anybody going for this service, do not get this service!

Anyway, AT&T gave me all the information to give to the new owner to call and transfer service once she moved in. I hung up believing my service was now cancelled. I moved into my new property, a month later I received a bill from AT&T for the next month's bill. I called, explained that I'd canceled the service and do not send me a bill, remove me from your system. They transferred me a few times, I hung up believing this was resolved. The next month I received another bill, this time the bill indicated I was past due for 2 months.

I called again, this time upset. They told me the new owner did not start up their service with AT&T and since she didn't start the service I was responsible for the bill. WHAT!!! I was transferred several times, and told since I did not cancel my service, the bill is due. I explained the situation over and over and over. The bills were dated after I no longer lived in the property, I had already moved out. AT&T asked me my new location, and I told them, they then told me that AT&T does not service the new area I moved to, then said THE 2 MONTH BILL IS LEGIT and I need to pay it.

They apologized, told me it wasn't right, but they are trained to make money and tell the customer whatever is in the system. AT&T changed the dates on the bill and SENT ME TO COLLECTIONS. I know this since the collection agency called me. I explained the situation again, gave them the dates of the bill. They said the bill they had was prior to the dates of my move. AT&T changed the dates of the bill before sending me to collections!!! RIP OFF!!! LIARS!!!

So I got a refurbished phone. After about 2 weeks it started dropping calls on me and was getting extremely hot and running out of battery. I took it in and the tech told me that there must still be some sort of issue with this phone and he gave me another refurbished S6 Edge. After about 1 week, I was having the same issue so I called AT&T customer service and explained what was going on. I was told that because I was on the Next program that I would have to pay a $290 penalty to get a new phone and continue with my Next bill. I asked why I wasn't told this before I bought the refurbished phone and was told that I was told. I wasn't. I would have remembered that. I said that I would do this but I wanted to return the refurb phone for refund of the $199. They said that I would have to take that up with the service center.

When I got to the service center that told me that they would have to have permission from AT&T corp. It was then that I found out that the service center is not a part of AT&T. They are just a licensed contractor. I got on the phone with AT&T corp customer service and was told it was out of their hands and I would have to deal with the service center. Now, just so you know this whole time I could not make calls without them dropping within the first minute. I was getting voicemails an hour late from calls that never showed on my phone. I use this phone for my business and I was losing money. So I told the customer service rep this and said I needed a resolution. She said again it was out of her hands. I said "Well I guess you are telling me that I have to go somewhere else to get phone service." She said that is not what she was implying but it was true.

Within an hour I had gone into Verizon, signed up for a new plan and got a new phone. They are even going to help in the paying off the Next plan with AT&T. All I was asking for was the $199 back for phone that did not work and I was going to spend $291 for a new phone, but AT&T would not budge. I was spending $200 a month for my family plan and am moving the other 2 phones to Verizon. That is $2400 a year, I have been with AT&T for 10 years. Moral of this story is to never get a refurbished phone from AT&T. They don't stand behind them.

During this process he asked three different people (one of them being an AT&T rep) the same question- "will my wireless phone bill go up?" Three times he was told no, the unlimited data is part of the package, there will be no additional fee. However when we received our confirmation from AT&T our bill had gone up $45. After repeated calls to DirecTV and AT&T customer service and discussions with managers at both, they still refuse to honor what the brochure and their staff told us. This is false advertisement and bait and switch. I will be reporting this to the Better Business Bureau.

I was finally told to go to a store and have them deal with it (what are they going to do??) and the rep abruptly left the chat. I did that, went to the store, and the guy was able to get some charges taken off my bill, but still no extension I was promised. I came home and called another agent, who told me the credits wouldn't be on my bill until the next cycle, but couldn't explain to me why. To my lack of surprise, the credits were on my bill the next morning. But by that time, my service had been suspended. I contacted a rep again who said that even though my payment was less than 30 days past due, I couldn't make an arrangement, not even the extension that had been promised to me by the rep previously. I will now be contacting their collections department and I'm quite sure they will be no help also and will tell me something totally contradictory to what I've been told before.

I'm leaving AT&T at this point, and will never look back. They have represented themselves falsely from day one. They offered me a promotion that wasn't even available, so I contacted the Better Business Bureau. The rep from there told me he would have no problem getting me that promotion. Then the next day he phoned me back to tell me he couldn't get me that promotion after he told me he could. Just poor business practices all the way around. I'm not sure how they can be more expensive than most carriers and have worse customer service than most carriers and still be such a big company.

That was a lie. The second time they required a $225 deposit. I called AT&T back. Was told to go to store where they ran my credit yet again and each time they wanted more money. 5 calls later, hours of phone time and two accidental hang-ups on their part I got nothing but more running in my credit promises of resolution despite them knowing the exact problem before saying fixing the issue would be no problem I have no resolution but to pay hundreds of dollars toward a phone that originally cost nothing. I was told a supervisor would call in 15 minutes. It's been 2 hours.

Below are the details of my experience. I am available if you need any further feedback. Field Services: Technician Name - Micheal **. Service Date: 06/25/2016. Outcome: Garage Door not working. Cameras not online. Contact Sensor not working. Front door lock jams. Customer Service: Contacted customer service and after 1:45 mins on hold talked to: Leticia - She offered me a promise to resolve the issue. And put in in contact with Julian and Charles **. Promised to resolve all the issues.

Contacted customer service again about the issues. They offered me a credit and promised again. Charles ** - Visited the property and promised that all can be fixed on the next visit and will send a new tech with a lead supervisor. However, same tech showed up and his first comment was, "What seems to be the problem this time." Technician Name - Joe **. Service Date: 07/30/2016. Outcome: Garage Door still not working. Cameras still not online. Front door lock jams.

Recently I signed up for internet & DirecTV, I was told internet was 30.00, DirecTV was 50.00 for 4 TV's. Because I didn't need 4 TV's she said they deduct 7.00 for every TV so I went with 2 TV's. Bill should 66.00 according to my math but not according to theirs. Again, first month I paid because the 90+ dollars, second month it was less but still more than it should be. I called, she reduced it for the upcoming month. Told me she was also going to give me a 25.00 discount because every time you call in you get passed from one person to the next & then your call is dropped so you have to start all over again. Anyway, as it ended up, the bill was back up to 90+ dollars, but with the 25.00 discount it was 67.00. I didn't realize that was the scam, I didn't look over the bill, I was just happy it was finally the price they originally quoted me. The happiness soon ended, the next month the bill was up to 90+ again.

I hate AT&T- they train their people to be very kind & helpful & to tell the customer what they want to hear just to get them off the phone so they can screw the next customer that is on hold. In the end I called & told them I was severing all ties, cancel my internet & DirecTV. They forwarded me to Doloris in AZ and she was very kind & understanding. Made me feel all warm & fuzzy! She spoke with someone and they said they would waive the cancellation fee from DirecTV. Sure, she just wanted me off the phone. I got an email within 12 hours saying I will be receiving a fee for early cancellation. I can't believe there isn't a lawsuit against them. What a bunch of scam artists!

I told the rep, that I was a little confuse, I told her what I was told when I bought the insurance and she told me that I have to take it up for the insurance section. So I called, only to be told the same thing, of course there was an apology, but they refuse to honor what they had said, that if the phone is no longer being sold in store, I would get the next thing that was available. I told the insurance manager that the same phone he wants me to buy for $199 is selling online for $100 unlocked, what sense would it make to pay $199 plus the insurance premium I have paid all this while, to end up with a phone that's not good enough for you to continue selling in your store. His response was to hang up on me. If it was an accident, I would have expected him to call back, since he made sure to collect a good phone number that he could use to reach me in case we were disconnected.

This was 24 hours ago, am yet to receive a call or a text. I am done with AT&T. I know am just one small family. But this small family is taking 5 cellphones, internet and house phone. Am going to find a company that my hard earned money at least earns the respect of its management staff. If you cannot resolve my issue, be polite. I am extremely disappointed and I was on the verge of switching my Dish to Direct, which is owned by AT&T, but after this, they do not deserve a dime from my family. They lied and condone rudeness from their staff.

But recently it's gotten REALLY bad. Blatant lying. Promising me a certain rate, charging me something different, then no record of the call or inputting that the problem was resolved & customer was "satisfied." Three times recently I was told by a supervisor that he/she would research my issue & call me back at such-and-such time which I wrote in my calendar. Never happened. No recourse. Had to start over with a new person. Same thing. Waste of precious time. I don't trust AT&T but now I have to pay to cancel service and not willing to, considering that even after paying my service could still not be cancelled (according to a former employee). I feel like I am in jail & have to somehow learn the ropes to maneuver around the guards so my life is less hellish.

Knowing that this faceless giant can get away with whatever they want is kind of scary. But I feel better now that I understand who I'm dealing with. That my account is labeled with a code that dooms me right from the get-go because of how many times I've had complaints. That when the call goes silent it's because the rep muted the line so he/she can fool around and make jokes at my expense. That the innumerable times my call has disconnected after talking for over an hour WAS ON PURPOSE.

That I truly have asked for help from people who don't care, get paid based on lying to me & getting me to go away, can manipulate the surveys at the end of the call, can charge me erroneous charges & there's not a damn thing I can do but be willing to be REALLY nice and spend 5 hours on the phone till I get SOMEONE -- the needle in the haystack person -- who is really willing & able to help me. As far as AT&T goes, until something truly is done about them legally and permanently, we're screwed.

We received a message from ATT for copyright infringement stating that the company had contacted them regarding me buying the game from the Sony Entertainment website. A GAME!!! One game I bought. The rest were freeeee. You have to download the game from the Sony Entertainment website to the PS3 game system after purchase. The odd thing is we bought the game that night. Could not download the game because of internet issues and around 6 am that morning we received that copyright infringement message with the internet being shut down.

When we called them regarding the issue they pretended to not see a problem with the connection or the service. We had bought games before when my son first got the game system. Then at some point we could not download the games. My son is 9 years old - tooooo young to be suffering from adult ** behavior. I think these ** are watching our online activities which is total **. I am a woman. I think this is violating. We are paying for services that are a piece of crap over $130 per month. Inappropriate activity by the company.

Well after having a service man come out 5 times I finally got set up. My first bill came in March for over 300.00. My phone was shut off and cable turn off. When I called I was told that I had not paid my bill. I explained that I had been told I'd get a six hundred dollar credit. They said I had no credit on my account. I then got a 700.00 bill from Verizon. AT&T told me I would not have to pay anything to Verizon because I switched. My phone has been turned off every month since. Each time I call and yell at them that they still owe me a 600.00 credit but it never shows up. My bill the last 2 months has been for over 400.00. They now say it's because I have the unlimited data. I told them that was part of my bundle but they say that it's not.

I feel that I was lied to. Who would sign up for a plan that costs 400.00 a month for a phone tablet and cable that has no premium channels? My bill was supposed to be 180.00 a month not 400.00. AT&T is a ripoff. They straight up lied to me. When I try to call I'm on hold for 30 minutes. When I do get through they transfer me around until the call gets dropped then don't call back. I would gladly go back to Verizon but now I'm stuck in a contract that is not at all what I agreed to. Is there any help for this? I see 1000s of complaints. Has anyone had any luck getting out of this mess? I want to end my contacts and just move on but I can't afford to pay the early termination charge, and then pay off Verizon so I can go back to them. It's such a mess and I really can't afford 400.00 a month to stay connected. I am going to file a complaint with the Ohio Attorney General's office but I don't know if that will help or not. Ugh.

We called Rachel at 611 who agreed to call Dad's sitter to speak to Dad so that AT&T could have the info they needed. We waited 30 minutes and found out that she never made the call. When 611 was called again, Rachel was not available & the other person was unwilling to help. Long story short, Mom agreed to change her phone # & we were able to get her phone needs met. We received very poor customer service from the 611 staff. We experienced lots of runaround & lying.

I have been a customer with them for 8 yrs never had any issues always paid my bill but no one could help me they would not even consider payment arrangements. There is someone in every company that can override situations. This tells me they only care about the money not their customers. Sad that’s what the world has come to this just recently happen to me. Still no phone nor my kids, my husband.

So, skip to the present. I could not take their billing errors, promises and weak service anymore. They raised my monthly service bill by 33%. They kept promising to lower it back to where it should be through an extended 2 year agreement, but they knew they could mess with me or I would leave and they would be able to extort the $120 fee that was based on their way of doing business... I couldn't take it anymore, so I cancelled my service. I thought that I would be done with them at this point, but that would be too easy, right? After everything was calculated they owed me. The problem was that they did not want to unbundle the service. This meant I got a bill from DTV directly that would be less than what AT&T owed me on their side. BUT because it is still bundled they claim I owe money that I do not owe on the DTV side, which is stated on DTV's own bill.

AT&T wants me to pay them money I do not owe and then they will pay me back... wink, wink! That will be the last conversation I ever have with them. I kept the chat transcripts with the two bills to show the fraud and I can only hope that a class action lawsuit comes along. I see so many other people here with the same or similar problems. Do not get me wrong... I hate class action lawsuits, but if they did not exist then big companies would continue to pound on their customers until there was nothing left. Now I have to get another mobile service while AT&T tries to collect money I do not owe them by their own admission... joy! Stick a fork in me, because I am done!

In addition, they also give you false information regarding promotions. A few times I was offered a promotion and when I called back the following week to confirm, I was told that they don't see anything noted in my account. It is so much trouble to get anything done that it's not worth the aggravation. I can't wait to get the hell out of AT&T. They make me sick to my stomach. I would not recommend anyone to sign up with them if you don't want your life to become a nightmare.

AT&T acknowledged my issue and removed the $45 activation fee and the first month $10 charge. I said that was great, however, I said I should not have to pay the $10 fee any further because this was not described to me at the time I agreed to accept the free tablet. I was told I could return the tablet or continue to pay the $10 fee. I said I could not return the tablet, because my 6 yr. old grandson would not understand why Poppop was taking away the tablet I just gave him. AT&T then said that I would have to continue to pay the fee for 24 months.

I tried unsuccessfully to convince AT&T that they are making me pay fees I was not aware of for a free tablet that they offered me that I did not ask for. I was further told that the Terms and Conditions I accepted via email, included the charges. I said that they created a situation where I accepted terms that are not traditionally part of the acquisition of a tablet. I fully intended to use the tablet on WiFi so I never thought other charges would be incurred. Beware my friends, that this is a deceptive practice and is designed to sucker customers into accepting charges that were never discussed as part of a free gift. So beware of companies offering free gifts!!! Lesson learned. I hope to leave AT&T as soon as my current is up.