AT&T Wireless Reviews

I bought an LG cell phone from an AT&T authorized dealer in July of 2015. A few days ago, my screen locked up and the battery wouldn't charge past 2%, and it kept overheating. Of course, as one might expect, it was past warranty, so LG wouldn't replace it, and AT&T would not make good on it despite the fact that they knew the phone was flawed. The sales agent told me that many of this particular model had come back with the same complaint. So here I am still owing $300 on a cell phone that doesn't work and the best AT&T would offer me was a $25 credit. I have only been with AT&T since I moved to VA in July of 2015. Before that, I was a Verizon customer for over 20 years and, in all that time, never had a single issue with the company. So you have to know it's bye-bye AT&T and your lousy customer service.

Called this am to get internet service. They had to do a credit check before they could give me an accurate quote. Would have internet 24-48 hrs. Said without contract would be additional $10 a month. Also won't be till the 9th. Got an email. Said need more info to process. After the loooong wait and several calls later they said $100 to install. Try cancelling and finally got it cancelled. The lady said it was set up for the 11th. 24-48hr 9th-11th. Lucky me I didn't give my bank info for them to start drawing from my account. I started this process at 9:08 this am till after 12:30. I looked up the reviews while waiting on hold and realized this is a bad egg. First time I've ever dealt with AT&T and will be my last.

Several years ago, I attempted to set up their internet service at my residence. They were never able to get the service to function, so the service was canceled in less than 10 days of it being installed. 1 year later, I start getting a collection calls from them for that service. After several phone calls, it is determined that I owe any money, and the issue is supposedly resolved.

Pretty frustrating and I feel cheated. We got the contract from AT&T store in 2014 and store associate sold us bogus phone. IMIE number was being used by another customer and payment was not made on it. 2016 when payment is already made in Nov 2016, I can't unlock phone. Calling customer service for 3 weeks to unlock phone, they just create CASE and escalate to Case Management Dept and resolution is "You have not completed all the payments for your device according to your AT&T Next service agreement." They have created 4 cases and today I got the same above reply. We are traveling overseas and will have to borrow phone from relative because Customer Service said they can't do anything except creating another (5th) case. AT&T is not taking any responsibility for their Fault and saying that I have to wait and they can't help more than that which I have already done for 3 weeks now.

AT&T located in Hiram GA is one of many AT&T locations that fail miserably in providing quality customer service! I went to the Hiram office to resolve several residential issues and was "greeted" by a representative that did not smile, introduce himself, have an ID badge and had an attitude of "great, I have to deal with a customer". I could tell this was not going to go well and only reinforce my desire to sever ties from AT&T. My frustration from being overcharged for services not rendered, too complicated billing statements, unexplained charges, poor marketing behaviors and generally out of touch with their customers has caused me to pursue other service providers. AT&T is too BIG, too bureaucratic, too out of touch with their customers and maintains an customer service attitude that insults the very customers that helped build their company.

We have been with AT&T for over 10 years. All my bills are auto paid by credit cards. Bill statement is e-statement. Recently we moved to other cellphone company. I could not logged into my previous AT&T account to check my final bill because my account was closed. So I called requesting the paper statement. They sent me bill statement to charge me for sending me my final bill. I called them and I had so hard time to get it credited back to me. Also they precharge me the service and I requested to credit the period which I stopped the service. I talked to the customer service, they told me they could not do it. I asked to talk to manager, she said manager would call me back, which never happened.

I was with AT&T since 1993 and have never had any real issues. I believe in being loyal to a company. However, they don't feel the same way. I recently moved but wanted to keep my number and also added a second account to my billing. We were having terrible service and issues with AT&T. I called numerous time and they just wanted me to buy new equipment, gave me excuse after excuse. Finally, on my last attempt, I was told that maybe I should just go to another service. I took their advice and went to Verizon. Now I am in collections for a bill that I don't think I should be responsible for since I spent hundreds of dollars and never received service. I tried to settle the account, but they don't want that and now have sent me to collections. I am very disappointed with them and will advise any person who wants to go to AT&T not to! I believe in being loyal to people and customers, but apparently, they don't.

fast-talking, arrogant staff, who were standing around otherwise doing nothing, couldn't take time out from doing nothing to do their jobs. Monopolies suck.

I ordered a tech to program my remote for my new DirecTV on 11/29/16. He was unable to complete the service and left after two minutes. I called AT&T on 12/01/16 and was told a refund in the amount of $ 52.92 would be credited to my MasterCard within 5 days - that didn't happen. Called back 12/14/16 and told again it would be refunded within 7-10 days (Ref# **). That didn't happen. Called multiple times 12/27/16 and after at least 1 hour I was disconnected. Called again and they said call back with a resolution - That didn't happen. I spent a total of 3 hours 15 minutes with AT&T and DirecTV this morning. It now has to go the finance dept for approval with a answer in 48 hours. This is totally unacceptable. I had to repeat all the info to at least 10 Reps. I'm going to advise family and friends of my experiences with AT&T and DirecTV.

I have contacted AT&T over 10 times over the last couple months. AT&T has continued to bill me for international calls that I make through the third party. Instead of improving their internet connection, they overcharge each month and each month they have a reason why. For 2 line I always have to pay about $300. Unbelievable! When I suspended one line I had to pay $210 instead of $120. They will charge you extra $40 for the reactivation. However, over the phone they confirmed that I won't see any charges on my bill. But no. Months to months there are additional charges.

I signed up for auto refill last month and was told that my payment would be taken out of my account on the 29th of the month but instead it came out 2 days early. This overdrew my bank account because I had not been paid yet and even though my bank covered the charge I have to pay an overdraft fee. When I called their customer service department and asked about it they were very rude and even the supervisor. Just kept repeating that they take the money out a day before it's due. I told them "that's not what your representative told me when I signed up." I asked if there was anything they could do for me because they just cost me double the amount of my bill because of this. They said NO.

I had problems canceling my monthly wireless service for my iPad. I called after month 2 and was assured that the account had been cancelled. I just paid for my 3rd month! Does anyone at that company know what they are doing? Very frustrating.

I sent a payment to AT&T for a current account. They placed the payment on a new account that they created. I asked that they place the payment on my current account. They would not. I asked for a refund and to this day have not received the refund. Instead, I cancelled the account because I was told that I could cancel within 6 months allotted. This was not honored. AT&T is currently trying to assess a fee for cancelling the account plus has not return my refund. They continually promised services for a certain price and refused to honor the price.

I have been with AT&T since 2005 (when they were Cingular Wireless). In that time my bill has gone up many times and the overall service and value has gotten worse especially since AT&T Next. Recently I decided I wanted a plan by myself but I wanted to keep the number I had for 9 years so I contacted them to see what I needed to do. They said once I order new devices I could transfer over the other number. When I tried to do this I was told that I could not. I had to take over payment of the old bill, send everything back, and reorder it all. I am very upset with AT&T.

I was a customer of AT&T for over 10 years. I went to the cellphone store to replace my flip phone that cracked. I told the Service Rep that I was retired and did not want the expense of a smartphone nor was I interested in them. I just wanted to replace my flip phone. I was only paying $36.00/mo. for the service. After talking back and forth he talked me into a promotion they were having on the S7 Smartphone which came with a free tablet and 3 years free home security service. I told him I didn't care to have either. He said "why not, it's Free!" I was told I had 14 days to change my mind. I also bought accessories to go with it. Glass, cover etc.

We are disappointed by salesman who promoted a new phone if we switched. After receiving 2 billings which were adding the cost of the new phone, we began making phone calls to AT&T Customer service and stopping at the store to talk with the representatives. Dave, our salesman, assured us that it would be on the 3rd month an adjustment would appear. We have now received our 5th bill.

I was sold a refurbished phone that was faulty and my rates increased dramatically. I was also tricked into a contract when I tried to negotiate a rate closer to my former rate. Customer service was rude and flat out said that all other carriers would be as expensive. However, I found out that was not the case and I'm now using a different carrier. I don't recommend AT&T as there are many other better options.

I was customer for AT&T and their service was worse and customer care is zero rating. Just transferred my AT&T services to another carrier and called to request that my last month be prorated. I called to check the status of the prorated credit, and they told me they will not be prorating my last month. AT&T denied my request for a prorated final month because I was being billed in advance. It's unfortunate, but I'm glad I'm finally pushing away from the greediest company on the planet. I want to know what is the FCC doing here. AT&T is a such unethical company in the planet and there is no protection small owner like me.

I woke up this morning to "No Service" on my phone. I ordered a new Samsung Galaxy S7 Edge phone last week, but it hasn't arrived yet. After 10 years with AT&T, this type of incompetence is totally expected. I called customer service to get my wireless service turned back on, but they wanted me to take apart my current phone, to find out what's wrong with it. The lack of knowledge is truly incredible.

Back in June 22nd my daughter in law walked into a retail Store in Villa Rica, GA. They con her into all this stuff they can offer her and promise her bill will be a lot cheaper than Verizon. Well I was out of state in Florida and she called me about all the deals and we would save over $100.00 a month. Told her I would be back in a couple of days. She went back to store and trade their phones and would get 15 percent off using my business. They would buy our phones to pay off Verizon. Guess what? That’s a lie. Verizon hasn't been paid and I have been fighting with AT&T for 5 months. They stole our phones and I have the proper documentation they have it but this company they use is a cheating company to help AT&T to rip people off. Also my bill hasn't been right from day one. Charging us for 10 phone lines don't have. Customers service blame the store and the store blames customers services.

I have contacted AT&T over 5 times over the last six months. At& T has continued to bill me after having moved over 6 months ago. I call them one a month to ask them, why am I still being billed. They send over an email saying the account has been credited and closed but, I continue to receive bills every month. Well, this past bill was a collection notice. I have tried to speak with someone in retention and after holding for 30 plus minutes someone picks up and says, “We credited that back to your account.” Well, why the HELL is it in collection. I swear I hope this company falls to its knees and has to beg customers back. I believe in Karma and I feel theirs is near. Hate this place!!! The time and energy it has cost me, should result in them sending me a check.

I have been with ATT for 8 years while I served in the Navy. Never had 1 issue. I recently got out and I had nothing but problems. I got the bb8 as an add on. Tried to merged with my husband's account but they said I couldn't do it until that was paid. So I paid it, and they went to do again and said I had to wait until my previous phone was received. So we waited.

I switched from Verizon to AT&T the beginning of August. I was told that they would buy out my Verizon contract. I have 2 lines on my account. We did the bogo on the phones, and AT&T took my Verizon phones per the trade-in agreement. The company I work for has an agreement with AT&T for 20% off, so they took a copy of my pay stub. My total bill would be $156 and change. Just a few dollars more than Verizon.

I am an AT&T customer for more than 2 years. Every promotion AT&T starts though it may be DirecTV or iPhone offers. None of the employees have any idea about the offers or details. They act so dumb in explaining or providing details about anything. End of the day every service they include there will be an additional extra dollars which will be heartbreaking. Zero knowledge, dumb customer service and everything - think they are explaining the right offer.

I just switched from Sprint. They broke down the bill and told me exactly what it would be, they lied. There are over $200 in hidden fees. They tacked on 5 activation fees that I was told would be waived, when I called they were rude and refused to waive them. It was 20 each for 2 lines and 45 each for 2 watches. I watched the guy at the store activate it in a tenth of a second what costs 45 dollars there.

I switched carriers on 11/22, porting 4 lines to Verizon (after 5 years with AT&T), which left one tablet line open on my account. I called AT&T on 11/28 to cancel the tablet line and received the confirmation from the associate that it would be canceled as of 11/28 and the final bill would be sent. I received the final bill stating that I would be paying $99 for a mobile share package that they automatically connected to my tablet line (that I would normally pay $10/mo for) for SERVICE from 11/28 - 12/27.

I found it completely disappointing to find out that our monthly bill is actually going to be higher than what we paid Verizon. We were told that we would save $, but instead are going to pay more. In addition, we did NOT get clear explanation about the part where they pay up to $650 per phone (to be used as a credit on yr bill) "and" pay other carrier termination fees. Guess what, we owe Verizon over $700 "and" are now paying about $50+ MORE per month with AT&T. What kind of savings is that? We would have never switched if that were the case!! Unacceptable, deceiving lies!!!

I've had AT&T for years now and have never had a problem until this past year. The service is terrible, I always have dropped calls, they are a total rip off because you absolutely do not get the service you pay for & the AT&T app that is supposed to make life a little easier that worked once upon a time NO LONGER WORKS!!! STAY AWAY from AT&T SERVICE, it is the WORST!

When I called AT&T bundled services they over promised and under delivered... We had hoped to upgrade to AT&T wireless with unlimited data, at least a 50 Mb internet speed, and directv with showtime, HBO, and the football ticket. They showed me how I would cut my bill in half and send just one bill. $431 later we got no Directv because they could not figure out how to install a line of sight at our house, 12 MB internet services from Windstream plugged into our phone jack, and a renege on our unlimited data... They promised a 200 gift card, an iPhone 7, and a free tablet.

Since switching to AT&T 6 months ago, I have had nothing but problems. From the lies that got me to switch to the terrible service and terrible products. I.E. the Samsung 7S Edge. Junk. Their coverage is so bad that I could barely make a call in their store. Weak. The people in the store were pathetic at best. Obviously training consists of "I can't help you but here is a website you can go to." WOW. If I could score them zeros I would. I was with Verizon and switched to save some money. I am back with Verizon and for the extra 20 bucks a month it is well worth it.

Disheveled sales rep in a t-shirt coughing all over us "helped" us. He then left to assist another customer while we waited patiently for his attention. Meanwhile there are several other reps walking around aimlessly. After 3 hours, neither the first sales rep or the manager Rosette (who was rude, condescending, and kept referring to me as 'honey'), were capable of transferring data to upgraded phone. They insisted it was our fault. They returned their upgraded items, an additional 45 mins of waiting. Left the same old outdated phone, although they deleted all the apps on it, and wasted an entire day. Pathetic customer service and utter incompetence all around. Save yourself the trouble... don't ever go to this locations.

The last 3 months the bill has been ridiculously higher than normal and the system barely give me enough time to pay this high bill. The employees are not the issue. It's the system the way it's set up. The phones are already high and the billing process is safe. I'm a very loyal customer since 2007 and I get treated very poorly when it comes to working with the consumer. I have more than AT&T and if it was up to me I would transfer my services but this is my fiance phone and he loves AT&T but it's a problem for me. AT&T I wish you could do better because you are not the only creditor I have. I'll pray for the CEO and business decision people of the company. I'm still trying to get my fiance to Transfer services to someone else because I already have and I'm happy.

Worst customer service I have ever received. I am just trying to unlock my phone since last 3 weeks and trying to explain the error I am getting but the customer service keep asking me the same question and transferring me to different department. So far I have been on call with them for 3-4 hours (they will put me on hold) and after that I get the email saying the same error I was getting as online. And I paid the full price for the phone upfront and I was assuming it is unlock but it is not. Oh my Gosh... this is so frustrating...

Let me start off with saying that your customer representative, Vinisha, is the only reason I am giving AT&T any star at all. She was so very helpful and caring, knew what she was talking about, didn't ramble on about nonsense and took my personal circumstances into consideration while searching for the best deal for me. I felt like I was being taken care of the way customers should be. A few days prior, I had called to get the same information and had to deal with the worst customer rep I have ever dealt with. I unfortunately do not remember her name to suggest she be fired immediately (and I NEVER say that about people and their work). She right off the bat was rude, didn't listen to a word I said, and didn't take any of my interests into consideration. She would go off on long tangents about god only knows what and wouldn't let me speak.

Always great service both on phone and in stores. Can go into a store at any time if you think you have a problem and you are always welcomed with friendly, qualified service. Never feel rushed. Phone service is the same. We had to give up our landlines, which was scary at first, but their Unite hot spot does everything they say it does. Will never switch services.

This company provides excellent coverage and service. The employees are unfailingly pleasant and helpful.

Service is pretty reliable for the most part, but they make changes (like throttling data) without notice. Customer service is polite, but we had a mistake recently where my daughter turned off WiFi on Dad's phone, and although the data usage was way over what our normal is, they refused/didn't have authority to allow any concessions. Overall, AT&T is better than other carriers I've had in the past - the app is easy to use, the bill is easy to read, and the service is fairly reliable but seems to slow down or drop calls when I need it most. The pricing for the plan we're on is acceptable, but I hate their Next plan for an "upgrade" - either pay monthly installments, or pay for a new phone in full. I've had worse experiences with other carriers in the past though, so I'm more afraid of the devil I don't know than the one I do.

It doesn't seem that they listen to what you're saying. In addition the service rep I had was difficult to understand. He also instead of letting me speak to a supervisor he dumped me back into the original selection since I had to start all over again which pissed me off. I still haven't resolved my connectivity issue in my home because my wife forgot to write down the password. I had a real issue with calls being dropped while I am at my home. All I wanted to know if there was a way my signal could be boosted in my home and all that little ** was interested was in my account password even though he had my Acct #.

I had H20, which is part of AT&T network and it's affordable and there are many plans to choose, I pay my bill online and they offer a discount if you sign up for automated pay from your credit card each month, and they offer reward points, that you can use toward your monthly bill. Customer service no problem, you can chat with them online and they try to resolve any problem quickly.

Rates are high and customer service is awful. We had AT&T 10 years ago when we moved here. They will not upgrade their equipment in rural areas, I guess the numbers are not high enough for them, and they handed over to Verizon, who charges we all know is too high for people on a budget and families starting out. How much of a subsidy is Verizon receiving to be the only cell phone company to work in my area and how much does AT&T receive to use their outdated, unreliable equipment? Dial up internet through AT&T is just not acceptable in the USA anymore and the rates for a home phone are too high. There is a reason why the area I live in is economically disadvantaged, the lack of information and poor communication. But you can be assured that someone is making money by keeping rural America down and I blame AT&T.

Being a customer for over 10 years always paying bill on time. This payment went up to 884.00 dollars. Not my fault either. Was told by AT&T would work with me when it came down to the date due. I paid 300 dollars of the 884 then told I must split the remaining balance of 584 dollars or my service would be cut. Lied to by AT&T. Just everyone beware please. I only make 10 an hour. Took 3 weeks pay to get this caught up. HAVE A BLESSED DAY EVERYONE.

We have had AT&T for almost 20 years and thru all the growing pains and company takeovers they have maintained great customer service to us and have kept our great service plan even though it's no longer available. We have had no problems adding and deleting phones from our plans as needed without any hassles. We get great coverage with few blackout areas. We are customers for as long as they continue to be a AAA COMPANY in my opinion. Being a long term customer I love my plan and the discounts we receive. Very happy with our service and how fast problems are resolved. We do have indoor and outdoor maintenance plans. They are very handy. I recommend AT&T to everyone.

To start service requires hours of waiting and multiple AT&T people (Digital Life, Wireless & U-Verse). Maintaining the service agreed upon is subject to change without notice and monthly rates increase ($250+$150 became a combined amount of $842 and took months to adjust). To turn off service is impossible (I've asked to have a cell turned off for months that is still on). Calls made to AT&T require hours on the phone, several AT&T representatives and without resolve 80% of the time.

I have been using Bell since the 90's and have no complaints regarding their service or customer service. The online chat is always helpful and also the wait time to speak with a rep has never been an extremely long wait.

Never had a problem with my cell service which is through AT&T. My internet service is through Frontier which is not good on any level. Frontier has been nothing but a problem since they took over for Verizon. Will be changing Internet providers as soon as contract is up.

I just tried to unlock my device after waiting several days for them to receive my early termination fee, from the unlock device portal I entered the IMEI # and other required info checked the agreement box hit enter. I did this many times. Kept getting that the device wasn't eligible to be unlocked. So I called AT&T. Got the usual runaround and was on hold so long my hand went to sleep. "Oh you will have to talk to the other dept. Let me transfer you." I finally lost it. Hung up and went outside threw the phone down the driveway and saw it come apart into pieces then put it in the garbage. I then ordered a new battery for the other phone I had unlocked before I started the cancellation of my acct. I knew how sorry AT&T is so I was prepared. My first bill with Ting was $11.16 compared to AT&T $49.58.

Their insurance carrier Asurion sends defective products, lie and their customer service terrible. Will be changing carrier due to this. I pay 18.98 a month for insurance and never have used and they can't send me a phone that works.

When you have to call for help it is very confusing and you get sent from one section to another. You explain your issue and they send you somewhere else. Just for a question about passwords it took over 1 hour. Customer Service should be cross trained instead of specialized because if one section can't help you they send you to another section and so on. The actual coverage is fine. No big issues there. I do believe the cost of the service is much higher than it should be for what you get.

Their customer service staff are always helpful. I have used other carriers and so far AT&T is the best. They treat their customers right and are very helpful when you have an issue. The other companies I have used were not. So I recommend AT&T to everyone.

I have been with AT&T ever since I got my first cell phone in December 2002. I like that I can be grandfathered into plans (we are not quick to jump on the latest in tech). They offer competitive rates & their phones are great. Their insurance plans are also reasonable. I do not like however that they often add things (coverage/insurance, etc.) without your prior consent. When they do add things, even if it takes your several months to notice, they do go in & credit your account & fix the change.

They took care of no data overages. Was with Verizon for over 12 years. When deals came out "sorry you are locked in to your contract." No signal in my house. Verizon says buy a $250.00 box on sale for $100.00 to make WiFi calls. AT&T: "no problem our phones don't even need a box and it is free." Thanks AT&T.

I had a contract! Due to double billing on my acct. That was set up for automatic transfer or payment was billed on several different months. And then was threatened if I didn't complete my contract, it would be turned over to credit bureau! I feel like any company of this caliber would take advantage of a situation that was not only in my opinion is extremely deceitful and just stealing!!!

I have never done a review like this. I never thought that I would need to. I am at such a loss with AT&T right now that I have no other choice. AT&T continues to debit my account months after I canceled my service. All I have had thus far are false promises and terrible communication. I ordered my UVERSE service at the end of September of this year (2016). I just moved into my first apartment! I was excited and this was all very new to me.

The company sent a invalid contract to a email address that did not even work and was not valid. They tried to tell me that this is all valid when they have failed to show me the proof its signed by law. You must show it which they did not. The company does not care about their customers. If they did they would have done a real investigation and checked the recordings which they did not do. Without something in writing contracts are not valid or legit.

First, let me give some credence to myself. I was Att's 2nd largest customer in the western US from 1996-2001. I would be invited to the att pro am in pebble beach and would be hosted by Mike Armstrong, then chairman & CEO. However, I had been dealing with them since 1989. I know this company. Don't care a bit if you believe me or not. I just want to expose them, and hopefully, save other potential customers from the pain, and fraud att will inflict. Just want to establish my creds first. In the 10 years that I dealt with them, (including being their 2nd largest customer in the West Coast for 5 years) I found them to be one of the most incompetent companies I had ever dealt with. I'm talking about complete and thorough stupidity from lower level management to the senior VP level. It was amazing. It was one of those cases where incompetence truly rose to the top.

They are overpriced and provide horrific service. When you call for help they just transfer you around. I've had several bills that had additional charges in the hundreds of dollars that weren't my charges. Then it took several days in my insistence to correct it. The company is unprofessional and overcharges then makes mistakes on the bills. You have to check the bills carefully. Every month.

The bill keeps going up. Been with them 20 years. It just keeps getting more expensive. Make promises that are never fulfilled. Can't get the phone bill down, have to call almost every month. I have 5 lines and they don't care or respect any concerns. I lower the pricing then the bill becomes higher, getting a new phone is impossible. They said they would replace my Note 3 and then sent me a piece of crap, the worst phone they had, J30. I sent it back and never heard from them. No Note 3, 5, 6, 7 or even credit. Nothing. They made me switch to DirecTV for a bundle and discount and never bundled it and no credit, the complaints goes on but all I ever do is get billed. Both my son and myself are going through cancer and the DirecTV bill is $125.00.

I've never had any real complaints with AT&T. Just minor service issues at times and some billing issues that were easily fixed. I've had AT&T for ten years now and they have always been great. Of course there has been service issues depending on location but which provider doesn't have service issues? Any minor billing issues have been resolved quickly and easily with a representative.

They sell you services and device that you do not need. They have no understanding of what you do need. I make countless trips to the AT&T store because their service is not consistent. Staff is too young to understand adults.

Overall decent service. Very easy to find directions online. Calling customer service can be a nightmare. Usually get strong signal and clarity. They are a decent carrier with overall reliable service. The plans are often convoluted when discussing them with the phone reps and it is easy to overpay. Very few dropped calls and great reception.

So frustrated and angry by our treatment - after decades of being a customer - that I paid $500 to be DONE with them for the cell phone and then went to another carrier (AMAZING service) and found we had no other choice for the internet in our area but them. And we were required to keep home phone in order to have DSL so $110 for slowest service ever. AND they took over DirecTV and we went from customers of 17 years and excellent service to WORST SERVICE EVER!!

I have been dealing with a credit with AT&T for over 2 months. I switched from TMobile to AT&T 2 months ago. So yes I have been dealing with this issue as a new customer for the 2 month I have had their service. I called and spoke to multiple people about a deposit that I was charged that should have NOT be on my bill. According to the sales rep I spoke to in Oct when starting my service I did not have to pay a deposit because I have my OWN PHONE!! He did however offered me a table which carried a 445.00 deposit which I declined. I received the SIMS cards and went to the store so that a rep can complete the activation. After the hour long activation everything was fine until I was told by my employer that AT&T offer discounts to our employees.

After ordering a package from AT&T including voice, internet, and TV, the rep was most anxious to include a free (I had to pay the tax) AT&T Trek 2HD wireless phone. He said it was for new accounts. I was going to be a new account. Trouble is, he never mentioned the Trek was for new wireless service, under a 2 year contract with activation fee, new wireless number, etc. Never came up. Only after the call did I receive a confirmation email for this new service. No matter that I have another year left on my Verizon wireless contract.

I upgraded my phone to I-7. I wanted to unlock my old one to give it to my nephew. After calling and dealing with people that were doing nothing but trying to sell me more service like U-verse and stuff like that, they could not unlock my old phone. I don't know why. No reason given. I been a loyal customer since 1993, pay my bills on time, and they can't even let me unlock an old phones so it can be use with another company. Sad, and they want me to buy more service from them? Give me a break.

CONSUMERS BEWARE! Bundling was a bad idea as a DirecTV AT&T customer that I get my internet from AT&T and tv service from DirecTV. Pay my bills on time but this month my service got disconnected and reactivated twice due to error of combined billing service. AT&T customer service connects to DirecTV. DirecTV connects to AT&T and the phone somehow ends up dropping. After 14 phone calls later to customer service and 5 days of tv outage I finally have tv service but still get billed and even with extra fees billed for this month for reactivating account when I never requested a disconnect. If I was not stuck with DirecTV for two years I would cancel it right now. It's time for upper level management to figure out how to put 2 and 2 together before wasting its customers' time, money and causing such frustration and annoyance. What an inconvenience!

No concern for customers especially good ones being 20 years with them and no response to calls for help. Different answers for same questions. Cruel people then foreign countries are not provided with update! Night Terrors from them! I AM 77 SO IF I make it for 1 more year to pay off phones and Tablets I am taking 9 lines away from them! I have been abused by AT&T OVER AND OVER. SHOULD BRING SUIT AGAINST THEM!

Very reliable service. Decent selection of equipment. But tends to be fairly expensive with little effort to find or offer existing customers more competitive or reduced prices. Waits in stores tends to be fairly long during normally busy times (after work and evenings) but delivery times in phones ordered online are fantastic.

When it comes to Uverse, I absolutely know they need to fine tune their methods of returning equipment and their raising the rates. I love Uverse, consider it the best... however, after having it for a while the rates were raised too high and I went elsewhere. Returned their equipment and received notices, collection calls and a bad report on my credit from them because they said it wasn't received. And furthermore cost me an additional $130.00 to settle. Now fast forward to today and I once again have Uverse at a decent rate. Go figure. They could save time and expense by just keeping the rates reasonable and provide some type of tracking for returning their equipment.

I am so stressed out and done with AT&T Wireless. I spent two days to make payment arrangements to pay a PAA due of 137.70. On Oct. 10, 2016 I paid 202.00 then two weeks later I got another bill for 137.70 to be paid by Nov. 1 but Oct. 28 was considered the first. Because Oct 1, I paid 207.00 then after getting many calls for the 137 I asked for an arrangement to pay Dec. 3 but was told I could only get to Nov. 30 because their computer would not let them go to the 3rd. So today they suspended my service for 137.00 and the new bill came out making it a total of 299.00.

My only complaint: the AT&T cell service occasionally goes bye bye, even within the city limits. I've been traveling with some people who have Verizon and they will have cell bars and I won't. If cell service is of upmost importance, go w/ Verizon.

I have been a customer since 2000. My service has been reliable for sixteen years. I have been a customer for a long time. I have never been where I could not use my cell phone. I have made several recommendations to my family and friends to choose AT&T as their cell phone provider.

I have been a customer with AT&T since they were Southwester Bell (almost 25 years). Today's business is strictly about QUANTITY not QUALITY. I called a Houston store (Spring, Texas) 11/25/16 and a young lady by the name of Jackie answered the phone. I asked Jackie if AT&T had any Black Friday deals on IPads. Jackie said to me, "Yes we do, please come in and see me." I asked Jackie what was the special on the IPads. Jackie went on to explain to me they indeed had a special on the IPads for $49.99 and the data plan would be $10 per month. I asked her to please repeat herself because it sounded to good to be true.

I have been a loyal AT&T customer since they were Bell South. I have had home phone service with them since the 80's and wireless from day one. I also have/had combined billing and now that I want to do an early upgrade on the AT&T Next program, combined billing is the reason that it cannot be done. First I called customer service. After being left on hold eternally, I call back and I am told that due to my combined billing I would need to go into the store for the upgrade. I went to the store; I am told that only customer service can process the upgrade due to combined billing. I let the in store rep know what I was told and he calls customer service and while on hold (yes they put their fellow coworker on hold) he discovered that I have both unified and combined billing. After wasting 2 hours of my workday at the store, the rep tells me that I need to call customer service again and have the bill uncombined.

I was told to return my equipment to UPS store after completion of my service. I did not have the option of returning it to AT&T store. I did that on 8/25/2016. I then began to receive bill that I owed for unreturned equipment. I went into UPS for a duplicate receipt because I had misplaced the original one. I was told that AT&T have their own system within the UPS system which AT&T updated recently and UPS can no longer view past transactions after the end of business day, that AT&T clears their system internally from their end daily.

I cannot seem to get good customer service on my rebates and Rewards from switching to their service. I'm getting a complete runaround on trying to find out the status of my rebates and Rewards, and it has been over 3 1/2 months since I switched my service to them.

Have been a customer for over 20 years. Usually have service anywhere I travel. Nearby AT&T company store staff are very helpful.

I have never had a bad experience in the many years of service I have had. I could not figure out my new Samsung Galaxy, I went to the AT&T store at the mall and was treated with dignity and respect. The customer service is great.

AT&T is the worst company! Not only do they overcharge you but lie to you to lock you in contracts. Disconnect your services after a payment arrangements have been made. Dishonest money stealing company! I have horrible service. I would change services if I was not lied to sign a contract for 5 lines. Just might have to get an attorney.

Got the postcard offering 650 per line and also other incentives to go to DirecTV. Did both. AT&T associates valued my phones, in writing, and I just got a postcard back from AT&T stating that "Regrettably, we (AT&T) are unable to complete your rebate submission as it appears you do not qualify... Our records indicate the value of your trade-in device did not meet the $5.00 requirement." What the hell. 2 each, 1 year old HTC M7's and a 1 year old Apple I-6 that were pre-evaluated and given values well above 5.00 before we sent them in. Who are they thinking they are fooling?

Under the agreement in Feb. 2016 that if I purchased an LG10 phone, I would get the 2nd for free. This has not been the case. To appease us they provided us with some credits which AT&T altered the contract many months after my purchase. This is a deliberate act of deceiving us and would not allow us to cease the contract due to their negligence. They will not even provide me with the copy of the contract because they are not able to go back 9 months into their program. We have been AT&T customers for decades... Now apparently they are going downhill. Also own many shares of their stock and I feel so disheartened with their contracts, representatives etc. that I feel I do not want to even be a shareholder in their corrupt wireless business. It's appalling.

I have requested many times for unlocking my phone which I already own from AT&T. I called many times and they said you still under contract. The Representative is really poor and not giving me details to proceed further. I really hate AT&T.

The company has given me good service. THE ONLY PROBLEM I HAVE IS THEIR RATE INCREASE AFTER THEY GAVE YOU A PROMOTIONAL RATE. Cable, cellphone & telephone companies should not be allowed to give you a low promotional rate & after the promotional expires, their prices increases to any rate they choose. Most times they do not tell you that the low price is just for a year, then the price will increase. AT&T did not inform me that my rate would increase when the promotional rate expired.

The reliability is getting less reliable. Prices are out of hand. They seem to play games with the bill and the service. The data is slow and is not as reliable as it should be for the cost. The unlimited data plan is a joke. Once you've used a certain amount of data they slow it down to a crawl. The bill is rarely consistent.

I sent my phone and because it had technical problems and the refurbished phone they sent we started having charging problems the phone. Said it was the charger. By the time I got a new charger and that was not the problem my warranty was up and they told me there was nothing they could do about it. I gave up my $600 phone and the refurbished phone they sent me ended up not being a refurbished phone. It's missing all 4 of the screws that hold it together and full of metal shavings and it goes on high. Awesome. Who did the refurbishing? They said they don't know. They have their own vendors and they don't know who did it and then they told me on another day that HTC does it. I am can not believe what they are doing. I believe that that are coming fraud.

First time I called on July 15th to cancel my service. I informed representative that equipment has been shipped. I called on July 29th and confirmed that you received equipment, which you did. I provided my new address for final bill. Since that, I started to receive invoices like I never cancel my service. I made 6 more calls, investing a lot of my personal time, trying to fix problem. Every time I called, investing 30-45 minutes on the phone, representative reassured me that problem has been fix and my final invoice of $56.00 will be mailed. Today is Nov. 28 and I am handling this matter again with new invoice of $323.76. Please explain me what can I do to cancel the service (will never use this company again) and receive my final invoice of $56.00?

They are mostly reliable, but charge a lot of money. Customer service is great when you're buying something then stinks when you have a problem.

I've been with AT&T for many years and have never had any problems that were not immediately resolved, and mostly due to my ignorance, not their service. Store employees are very helpful even when I'm not buying. Either in person or on the phone, I feel like I am a valued customer. The website is easy to use and very helpful as well.

I have had AT&T for over 10 years. Have found their cell service spotty, even in major metropolitan areas of Miami & Ft Lauderdale (I live near Naples, FL). I was accustomed to 2-3 bars of service at most. Finally decided to ditch "Less bars in less places" and move to Verizon. Have seen an immediate increase/improvement in service. All aspects of service: from the call reps to the 'bars.'

A good company that is not on top of technical issues. Several times I have taken my Samsung Galaxy 7 for technical issues that took 2 or 3 representatives to solve. AT&T should inform employees with more training. They are always trying to help. I would recommend this company to everyone.

Cell phone coverage is good but that's the only thing the company is doing right these days. Their internet SUCKS and their customer service is not any better! I had hoped when they took over DirecTV that they would bring DirecTV up to a better level, instead they become as terrible as DirecTV has always been. Counting down the days until my contract is over!!!

They have good coverage in areas where others won't work. I do not always like my cell phone which is from them. Sometimes I'm talking and it switches over to something else in the middle of the call. I was told it is the phone but I only want a cell phone with minimum options. I have insurance on my phone and I dropped it in my coffee. They sent me a smartphone which sure was an update for free. I was OK but decided to see how much the monthly charge would be. I'm on Social Security and could not afford a one hundred dollar a month increase. They sent me a replacement for my phone and my bill stayed the same as my old one. How many Seniors would have questioned this and paid the bill they couldn't afford?

I've been a customer of AT&T wireless since it started in 1997 and when went in to get daughter new phone because hers was stolen no upgrades and insurance wouldn't cover it! Do they even care? I've never left since 1997 and now have 4 lines and 4 iPads on my acct? I'm looking for a better fit. Any recommendations are helpful!

For the most part I have had a great experience with this carrier. Whenever there is a problem (on the rare occasions that there are) the customer service is wonderful. There are things that I don't like about AT&T. I don't get coverage everywhere, like I did with Verizon and it is more expensive than T-Mobile or Sprint. However, overall I do like the services provided by AT&T.

The company has usually handled any request I have had to my satisfaction. I have only occasionally had a representative that was uncooperative. I simply got another and it was resolved. It is rare that I have a problem.

The service is always on and works in all areas. It is fast and you can get help when you need it. I got my first smart phone more than a year ago. The agent helped me with everything. I didn't know anything about it. AT&T helped me many times when I didn't know how to use phone and when I created my own problems. I always get service in my remote area.

I bought the Go Phone about a year ago and I just love it. You can put any amount of money on this phone and you aren't charged monthly fees. The telephone company has taken enough money for our landline phones. They don't need to be bothering us with our cell phones. This is great service and very reasonable prices for the phone cards.

C/S is ignorant i.e. called on 5 different occasions of which all 5 times I was transferred to up to 6-7 different depts but not one could communicate between DIRECTV and AT&T to bundle, AT&T trans to DIRECTV - DIRECTV trans back to AT&T. No one will set up the supposedly bundle AND on our AT&T plan of over ten years, in Los Angeles County CONSTANT "YOU LOST DATA CONNECTION..." "NOT CONNECTED..." HORRIBLE SERVICE FROM AT&T.

Pretty good service. Upset though they grandfathered me in for unlimited data then started charging me more just to have that service so I left them and using Google Fi now.

Terrible company. I have spent 4 hours in the last 3 days being transferred to different people to resolve our problem. Their call center is in Asia so they are getting the most inexpensive employees possible while charging their US clients outrageous fees. One department doesn't know what the other call center is doing. We have been customers for over 5 years. For 3 days we have no landline phone, internet or TV service, and we pay over $2,000 a year. Also would like to mention that every 3-6 months our bill is increased and then I have to call them to get it lowered. Very time consuming. This is a sleazy company to say the least... I strongly urge you to choose another provider. We are switching to XFinity. Hopefully they are better.

Generally the service is great, but their customer service actively prevents you from altering your plan in any way that could save you money. I also frequently travel to New Mexico and have been charged ridiculous roaming fees at times when I was clearly within their coverage map, yet also got no reception in that area. Their phone upgrade programs are also not very clear. The only reason I haven't changed carriers is that they all seem to universally fail at providing good customer service.

Customer service has always resolved any issues I had with my phone with patience and professionalism. AT&T offers a generous discount on service plans. Service centers are local and convenient. Service personnel are always helpful and courteous.

In April 2016, I received an unsolicited call from an AT&T wireless representative offering me incentives to switch my cell phone account from Verizon to AT&T. The offer over the phone included $650 in incentives including $300 just to switch, payment of up to $200 for early termination fees from Verizon and $150 to turn in my used Verizon iPhone. I accepted the offer and placed an order for a new AT&T phone. I made the mistake of assuming that the $650 incentives would be a simple process. It has been a nightmare since that time trying to get AT&T to honor the agreement they made over the phone. To sum it up briefly, they claim to have never received the old Verizon phone that I mailed to them using a box and label that they sent to me. They wrongly claimed I never sent them my final Verizon bill as yet another excuse for denying my reward incentive. I sent them a second copy of the final bill hoping to finally end the matter.

I had never thought that I would be unhappy with AT&T until now... I am on the AT&T next plan and I have had to send my phone back 3 times. I asked them nicely if I can just get a different phone because I am not paying over 700.00 for a phone for nothing. All they could tell me was they could switch my phone to a older version of what I have. I guess I am going to have to switch providers since they don't care about their customers.

I currently have AT&T internet services and DirecTV. I was T-Mobile wireless customer, switched to Sprint but had connectivity issues so I went to the AT&T store at the Wellington Mall last Sunday. I got a quote, which included a free phone because I am a DirecTV customer. Two lines with unlimited internet, insurance on both phones, taxes, and 17% discount because I am a government worker. The total on the quite was $187 a month. So I said ok, because I was ok with this pricing. During the conversation I asked if AT&T would pick up my T-Mobile cancellation bill, and the representative said he could try but was not sure if it was going to go thru.

I am very unhappy with AT&T. Their billing department really needs to get it together. I have been cancelled with them for 3 months now and they keep sending me a bill. I have called them several times and they said the final bill was for some balance that I owed DirecTV. The last time I was on the phone with them, they transferred me to DirecTV. I talked to DirecTV and they said I don't owe anything, so I think AT&T was trying to get me off the phone and not deal with problem. They will not resolve my problem with several attempts. They also turned me into collections. I am very upset and I would not recommend this worthless company to anyone.

I bought an LG5 phone from AT&T in July 2016. The power button quit working in October 2016. It was still in warranty so they sent me another one and yesterday November 18 2016 it keeps popping up power off, restart or airplane mode. Can't even get this typed up because it pops up. Very aggravating.

I am highly displeased with AT&T Wireless. My family and I have been with AT&T Wireless for years but over time their service has become terrible. My internet speeds have slowed considerably and signal strength has decreased, and I live in the Dallas metroplex!! In addition every Android phone I have owned AT&T Wireless has messed with. What I mean by this, is they remove features that draw me to the phones in the first place. Latest example is the Galaxy S7 Edge from Samsung in which AT&T removed two key features, the downloader boost and the process manager that Samsung added to help manage RAM and battery consumption.

I have DSL & home phone line. I don't want the home line service but apparently that's a bundle deal and it's cheaper that way, but I've also been told that it's cheaper taking that option off. Ever since I've started AT&T, they have tried to overcharge me every month. I get this fixed to pay HALF of what I'm being charge. Note that I'm on the phone for about 2 hours each time. No one seems to have their story straight why I'm being charged more. Every story is different. But seem to get it taken care of right away on chat service. I have proof of the conversations that my bill will stay at the price it should stay at.

I'm AT&T customer for last 12 years for my cell phones. Have 5 lines and never had any problems till one day a package showed up by my front door with att modem in. I never requested an Internet service from them (have comcast). A few days later I received a bill for Internet service which wasn't even active. So I called to find out what is going on and I was told that I order a new service from att. Wrong! Never did and never will. Their Internet sucks. When I explained a one of the representative told me everything would be cancel and I have to return the equipment back, which what I did.

At first, At&t was not all that bad. I had unlimited everything and my bill wasn't that high. After a couple months passed, the bills kept getting higher and higher which I was confused about because I didn't do anything or add anything onto my bill... Then I found out that they kicked me off of the unlimited plan because I didn't' have DirecTV! So I needed to have DirecTV to keep the unlimited plan which I had for at least 4-5 months!! So I had to changed plans of course, so I had the 10GB plan and was paying $114 a month, still a lot, but not that much... I had that plan for not even a month, and somehow they charged me $500 for nothing and suspended my phone!!! They are not a loyal phone company and many people that I have discussed to about all this, said they did the same to many other people.

AT&T has been a problem for me on many occasions on my DirecTV account. I went to DirecTV to get away from them and now they are buying Time Warner. Most recent problem is they solicited me by phone and offered me Cinemax and Starz for an additional $13 a month and confirmed no other charges as long as I subscribed for 3 months. I get my first new bill and there is all kinds of charges amounting to an additional $43. They deceived me and lied to me. They are as dishonest as it gets. They were pleasant on the phone but they would not be reasonable to remove the extra $30 they stole from me. If we, the public allow them to steal from us they become more crooked and more powerful. I intend to make a hobby of telling how awful and dishonest they are.

Starting during purchase of mobile AT&T confirmed the order and I was alternatively chatting to customer service person, still it was canceled. Then I went to store and submitted everything they want. Still they kept my order on hold and called me again to submit the proof 'til then I lost interest because I came from T-mobile to AT&T. That is the big mistake I did. Moreover porting was not done correctly. I was have 2 signals with same number. When I call to T-mobile customer care they say AT&T didn't send request correctly.

I called, attached DirecTV to pay my internet bill. After explaining to the representative that we canceled DirecTV, and only wanted to pay internet, she told me that's ok, took my payment, told me to pay the DirecTV portion when I could. Today 11-17-16 they canceled my internet. When I called to ask why since it was paid day before, I got transferred 10 times to be told, "sorry we combined your bill so you have to pay all or we canceled everything." So I ask for supervisor. Spoke to 2 to inform them I never asked for combined billing. And the fact when I paid for internet I was told I was good and no need to pay the rest yet.

I received an AT&T flyer in my mail, offering me a $30/month for wireless service. I called the customer care services and they told me that for 6 mbps the cost will be $30/month with no extra charges. I could even bundle it up with my go-phone (prepaid phone) and pay $20/month for the internet. I was initially paying $55/month to another company, so I decided to change companies due to the price difference.

Yesterday, I had the misfortune of dropping my iPhone 6 in water. After being on the phone with their inept customer service/support team for over 3 hours, I was finally given the option I could work with, but it came at a price of not having a phone for 7 days. Today, I called my phone number from a landline in order to get my voice mail. It asked me for a passcode. I was never given one or set one up. If I did, it was 7 years ago when I got the first iPhone.

Horrified by the treatment we've received from the many people AT&T and Uverse we've dealt with since August of this year. No one can explain our billing, no one can answer simple questions - hours upon hours on the phone, transferred to multiple departments, FCC complaints and still - no resolution. Shameful. Stephanie ** from their "executive offices" should be retrained and monitored when dealing with upset customers. She's hung up on us numerous times, become condescending, combative, argumentative and defensive instead of assisting us and working out our issues.

If I could give them a 0 stars I would. Poorest customer service ever, employees say anything, omit details, lie about charges, corp just tries to justify the employees at store, has no idea of what the day to day operation are IN THEIR STORES. Can't get any help, no ONE CARES ABOUT YOU from AT&T. Go to another carrier. AT&T is a very bad company to do business with. They don't care what an employee says or does to get you and to your account. They will access your account to try and fix what they messed up without your permission. Very deceptive and NON transparent in the shady business tactics used by their CSR reps and from the helpline. You will spend 100's of hours on hold and get nowhere. THEY ARE THE WORST. GO SOMEWHERE ELSE.

Why AT&T is still in the business!?! Whoever is looking for wireless services, PLEASE, STAY AWAY FROM AT&T. It seems to me that I am dealing with mentally ill people in the customer service department. The company cannot provide wireless service in the most places and they do not want to cooperate with their customer. Lets help them to go out of business! Spread the info to your friends who are looking for wireless service. An hour I spent on the phone talking to the customer service and they were transferring me to the different departments: Loyalty, Technical support and then I was disconnected at all. I tried to solve an issue for 7 month already and no help!!!

I have been with AT&T for over a year. I have gone with the GoPhone plan for unlimited talk and text but LIMITED data. They have no unlimited data options and this is my issue. Once your "high speed data runs out" they say your speed will "reduce significantly" but they should say it will not work at all. And yes, I have troubleshooted with them. It's just how the data is. So, I figured going with a contract unlimited data plan would be best for me. So, I contacted them to get information on the different contract plans and details regarding it. When I called, my call was re-routed 15 times. Each person say they were transferring me to a person that could help. Mind you, I had to give my information to each individual AND tell the story of my issue. Ten. Different. Times. I even had one lady GIVE me the "correct" number to call for my pending questions. I called the number. It was just AT&T's regular number. Same automated machine.

After 18 yrs (yes I said 18 yrs!) I left this provider for no other reason than PISS POOR HORRIBLE customer service! Their reps are nothing more than kids who don't give a crap about customer loyalty. They hang up on you which prompts you to call back sometimes multiple times, they transfer you to wrong depts and calls get dropped... The right hand has NO IDEA what the left hand is doing. Their customer service is absolutely the worst I've ever encountered and I can't believe they're allowed to treat customers so badly.

We had purchased a new phone and it came with a watch. We were told in the store by a self admitted "new" employee we could cancel the line at any time with no fee if we didn't like the watch. The watch broke, we didn't like it anyway and had used almost no minutes on it. We called last night to cancel the line and now suddenly there is a 122 dollar cancellation fee. This is not what we were told. The device broke and since it is not under warranty "only the phone is" it is not use to us. I have been a loyal customer for over 10 years. 10 YEARS and they would not waive the cancel fee. They will be losing my business as soon as I have my contract up. Their bill is also impossible to understand. Lost my loyalty.

I have been receiving monthly billing from AT&T for a wireless phone that has been turned off since September 23, 2016. I have repeatedly contacted AT&T complaining about their erroneous billing. They are now threatening to give my information over to a collection agency. I have maintained that until AT&T can produce a signed contract stipulating the limits of data and minutes usage that was signed by me, I am not responsible for payment. To date, AT&T has not produced such a contract.

In March 2016 I went into the ATT store, trying to buy a phone, they convinced me to get DIRECTV for the house and I would be eligible for a free phone and they had this unlimited package going on where I pay $100 for first line and the next two lines would $40 a line and all the other phones up to 10 lines would be free. So I jumped on, come to find out there is no such thing. You get one free phone line and all the other lines are going to be $40 a line, this is very misleading to the consumer, you try to talk to them and they are very rude, I wish I would have never done this. ATT you suck... I am very disappointed in this, Att. All my friends did tell to stay far from you ATT but that's what happens when you don't listen. I am sure to tell everyone I meet not to use att, and I will find a way to get out of this. PEOPLE STAY FAR FROM ATT. THEY ARE RUDE AND MISLEADING.

I have been a very long time customer of AT&T, do I can tell you this from that experience I've had over the years. First everything starts out good with them. Let me say how my service start out around $89 to $130 a month. Well. The problem started when my wife and son came onto my plan and all the lying started. Let me tell you, they you can turn off and control your son data, but what they don't tell you is they AT&T will turn right back on the very next billing term. So now they know a young person doesn't pay attention to their usage, now a bill turns out as high as $420, and this have happen several times, month after month.

I work at a hotel and has an international guest needing help because his GoPhone was not allowing him to contact his wife in Greece. Because of the language barrier, he was having trouble understanding the problem and needed someone who speaks English as a native to assist him with the customer service representatives. Meilaine and Bernadette were both extremely helpful in setting up the international package for the guest and were very courteous and understanding of his situation.

I buy Sim card from store with the plan intended to travel abroad after talking to the representative in the store but the information they provide is wrong for me. Again I talk to the representative. They give information and assured me some adjustments in the account but it does not applies to the account and at last I need to pay $140 charge. This is totally bad thing like this AT&T, a big company has these type of unprofessional staff.

When I first got AT&T, I was quoted a price of $130/mo for 2 years. That figure went steadily up to $894. I called them (this was the only place I could call because they said my account was suspended) because my phone was not working. Every time I tried to make a phone call, it defaulted to AT&T. They wanted me to pay off my bill of $894. I told them that I had canceled AT&T and was going with Charter Spectrum. They said they have no record of cancellation. I am 64 yrs. old with a disability. I need a working phone in case I am in distress. I am through with AT&T and am thinking about getting an attorney to work this out and expose them for fraud.

I added a new line to my account so I could switch to the "unlimited Data Plan". Ever since I switched, my service has been horrible. Text messages not going through and no signal in areas. I never had a problem with service prior to switching my plan. This is a scam. The plan is not unlimited data! They just slow you down and it's more of a headache than paying for the data.

AT&T has to be the most horrible mobile service ever. I been having issues with this company from the start. I even try to leave within my 15 day window, but they promised me they will give me 3 more gigs of data no charge. Which they did, but now they charging me overages, for a plan I didn't use. Please consumer or people even reading this, just try around. AT&T are crooks.

My family moved from St. Petersburg, FL to Keller, TX on 10/29/2016. Approximately two weeks ago, my son-in-law attempted to arrange a smooth transition of television, internet and telephone service with AT&T during the change of ownership of our new home. We were scheduled for an AT&T technician to arrive on 10/29, but none arrived. My son-in-law spent several unpleasant hours on his cell phone trying to resolve the problem, was transferred to a number of different departments, and was given another technician date of 10/31.

I just ended a 5 year relationship with this horrible company. I followed their directions to see when my contract would be over and logged into my account. Their website told me I was out of contract, and now they charged me $50 for 5 days that I was supposedly under contract. Spoke to their rude manager and still didn't want to take charges off. This is a horrible company.

I have been having issue with AT&T since December, 2015. I transferred my service in July of 2014 due to my job and an additional discount I was going to receive for being employed with this company. I finally called in to inquire about reducing my $152.00 bill and I was promised a reduction to $144.00 and change. When I received my bill in January, it had went up to over $180 a month. When I called to complain about it, the AT&T Representative told me that there was nothing they could do. That I had no proof. I informed the Rep that all calls are recorded for training purposes and the Management could pull the call to verify. The Rep told me that pulling the call was not an option and placed me in hold.

In July 2016 I cancelled my service. My 2 year contract was up and I was moving out of state. I am still getting bills for the services, now up to $60 and when I call, they can't help me because I don't remember the password. They can't email it to me because it is a landline. I have gone in to a store several times. Yesterday I was told she changed my password. Today I called, and was told it was not. I asked for a manager and was told "They will tell you the same thing, they can't help you without a password." I went again today, and was told that he could not change the password and that he can't help me. I am getting the run around and I feel like they just keep billing me and can't stop it because of a password when I am physically at the store with my ID. This is a little shady to me now. I want to file a complaint. This has gone on 3 months now and I can't get this resolved!

Unfortunately, AT&T requires that you use their equipment for internet services and that includes wireless. At our last house we had purchased a great modem and router that would drop connection about once or twice a month. Now that we have AT&T's "superior" wireless equipment we are able to enjoy constant loss of signal. My laptop sits ten feet from AT&T's combination modem and router and just this evening I have lost connection five times over the course of two hours. How does AT&T respond? "You need to upgrade to a faster plan." I might be mistaken AT&T, but wouldn't a faster plan improve my download and upload speeds and do nothing for the disconnections with which you have plagued me? Your support recommendation sounds a great deal like a sales pitch. I recommend to everyone that you shy away from AT&T as an internet provider if you can help it.

AT&T are thieves. Scenario. You get internet installed in February, they attempt to bill you for January. If you don't look up account details, you just gave them almost 200 dollars for a service you did not receive. That means they are thieves. Second scenario. You pay a 60 dollar charge. They attempt to charge you that 60 dollars again. If you don't look at the account details, you don't understand you already paid that.

I called to set up U-verse TV and internet. The man said his name was Harry. Everything sounded great so I signed up for $110 a mo for 2 yrs. He said everything was ok and set up the appt for them to come --- they send Directv. I never ordered Directv then when I called to find out what was going on they said I would have to pay $400+ to get it. It was clearly bait and switch. They lied about everything!!! Now they want to keep my down payment of $100 for 10 days!!! It didn't take them 10 days to take my $100!!!

Too bad I have to give 1 star. That's too much already. This company give me so much headache and my bill most of the time wrong, almost every month I have to call to get my bill fix... The only thing I can say stay away from AT&T wireless and Do Not trust the customer service. They are liar... Tell all your friends and families stay away from AT&T company. If we all together to stay away from this company, they will go bankruptcy in no time... One word for AT&T wireless company **...

I switched my business account over from T-Mobile to AT&T for their coverage, however I was not aware of what I was getting into. The business branch promised me that they would give me a 150$ credit per line after 3 billing cycles. However, I did not receive this credit even after 6 billing cycles and after I submitted a case at their call centre, they declined after reviewing it for a month. Simple lies from the branch, or the people working at AT&T have no idea how things work. International Roaming charges are excessive. I had even blocked all my lines from international calls, as one phone was being used by a parent and I didn't want them to accidentally dial international, which they did.

I have been with AT&T for years. I have two phones one for me and one for my daughter. They have been charging me for roadside asst. on both phones. My daughter is Autistic and does not drive. They will not send me a bill (they do not want me to see the charges). Customer services is a joke, they will tell you what you want to hear, Never will they put anything in writing. I am beyond frustrated and have filed a complaint with the FCC. I suggest everyone file a complaint!! Do not EVER use AT&T for anything!!

Recently I went to the local AT&T store to add a line and the upgrade to a newer phone. The in store representative seems to be very professional and assured me that it would be no problems with my service. I was told that it was a special promotion which included a free iPad for each line. What I wasn't told was that the iPad came with a two year commitment. Representative sign me up for insurance on the iPhones which I did not need. I have insurance through Apple which is far superior to the AT&T offering and much less expensive. Nevertheless I was signed up for the insurance as well as a two year commitment for the iPads. I already own two iPads which I explained to the representative.

I have called many times about buy one get one iPhone rebate for my son's phone we got in December last year. They keep telling us that they are investigating and will get back to me soon. I can't believe that I have to wait for a year to get the rebate. I am not sure how can I push them to Money back to us! It seems not worth a legal action to against this kind of business practice. But what's my option.

On Nov 1 2015 we ported out our 2 main lines from AT&T to T-mobile and cancelled service. We chose not to port out a 3rd line that we got it as a "gift" for 9.99/month and used it when we had guests over. AT&T instead of cancelling the line upgraded it to the main line, upgraded service to $70/month without our consent and kept it on auto pay. During this past year, we received no AT&T bills by email or mail.

I was a loyal AT&T customer for over 10 yrs. However, in July 2016, I chose to end my contract with AT&T. I knew that I would end up owing an early termination fee. I got my final bill in August of 2016 for a total of $1,773.49. Because that is a large amount, I began making payments. I paid them $500 toward the balance in August, $320 in Sept & $320 in Oct. My balance was $633.49 by the end of Oct. I had been paying, making significant payments so to get the account paid off. Each month, AT&T accepted and cashed my payments but by the end of Oct I received a letter from Gatestone Collection Agency stating they are attempting to collect a debt from AT&T. I was never even notified by AT&T that if account was not paid in full by a deadline that the account would go to collection. They just sent it straight to an agency.

I have spent at least 6 hours on the phone over the last 2 months trying to get my bill correct. The issue was escalated to the "office of the president". Someone from that office contacted me to say the issue was corrected. After two more billing cycles the issue is still not corrected.

I don't usually post negative information, but this I have to post and give fair warning to all. Please do not ever use AT&T as a wireless service or even think of choosing them as your wireless provider. I place an order in September for a phone for my son, they said it was on back order. Come on AT&T it take a month to receive a phone. AT&T is very incompetent providing quality service to their customer. Checking my email tonight this is the message I received after waiting so long: "We're sorry, but unfortunately some or all items of your order have been canceled. This may have been at your request or due to another reason. If you feel your order was canceled in error or if you would like to place a new order, we can help. Canceled order summary: Unfortunately the item(s) you ordered are no longer available and we have canceled your order. And don't worry - your card hasn't been charged and we will reset your eligibility if you were upgrading."

I notice a lot of people have had the same SCAM. As I signed up at the store the offer was made of a FREE TABLET. Figured I would give it to a grandchild. It is not free. They bill $10 a mo. for 2 yrs. YOU will have to pay a lot of money to get out of paying the monthly fee. RUN as fast as you can from these AT&T. I should have looked at ConsumerAffairs 1st. Shame on me for being stupid but more shame on them for being crooks. Every person I talk to now will get a suggestion that they check your website before changing phone service.

I am very disappointed with the AT&T. I had early upgrade and paid $250 upfront and I have no clue that I been charged monthly $25 for 30 months. They claim I signed Terms and Conditions. Yes we sign but I never knew that this is included. It's kind of weird situation with customer service. I called them three times and after 15 minutes they drop off the call when I ask them to let me talk to supervisor.

See my resolution on 11/18/2016. AT&T resolved the issue to our satisfaction.

I've been a AT&T customer for years. Yes there were some good times and bad times, but unfortunately the bad times outweigh the good times. Sometimes I have dealt with rude and unprofessional representatives that lack expertise in the cell phone technology and customer service, but I stayed with AT&T. On the other, I've tried several times to terminate my services with AT&T, but AT&T made it very very difficult for me to leave by adding terminating fees and other charges to my bill. Here are just a few of the unfair/unprofessional practices that were performed by AT&T:

I have been dealing with AT&T for some time and today got (order) a phone. Problem is I had to go to Best Buy and buy a T-Mobile SIM card only 5$ so they said. Well it was more than that! So I played their game and was told that only way they could honor what was said to me is to "backdoor way". In nutshell I paid full price for phone, "that I do no have or even know when I will get it". I now have a phone number on my account that I don't even know? How is this possible? I have all documents to show I was, well? Lied to, trust me! They did not want me to leave with paperwork and it's funny that it took 15 minutes, to wait for them to process it!