AT&T Wireless Reviews

On 4/25/15, AT&T was contacted for a change of address, from one apartment number to another within same complex effective 05/01/15. The request was to keep my mother's existing phone number due to the fact she is 83 years old and visually impaired. As of 05/01/15 after my mother's move, it was discovered that her number had been changed from ** to **. I, who live in a different town spent from 05/02/15 thru 05/10/15 trying to straighten out the issue, all the time working my 8 hours like most of us do. I know AT&T is untouchable, and there is no personal touch, just customer calls, research, and repair orders.

I have been with AT&T since last 12 years. No major issues at all until recently. Customer service was great, sweet, ready to help and all that until issue raised. I have been using calling cards for international calls (2 cents a minute vs 3.52 per minute at AT&T). From last two months I have been charged for international calls by AT&T, these calls I made using calling card on AT&T line. I was charged about $250 for calls I made through calling cards.

They were ridiculous. Asked for password. They sent Email with four different usernames!! Just wanted to watch golf on the Golf Now app. Customer Service was abominable. We have U-verse, wireless and digital security accounts w/ them. AWFUL.

AT&T has been billing me incorrectly for almost 5 years. They corrected it this month but are refusing to backpay me for their mistake. They had 7% employer discount instead of the current 24% discount. They have been ripping me off for 5 years. I have been with the same employer since starting with AT&T. They are blaming me and my employer for their mistake. I will be pursuing legal action against this fraud.

I bought my SAMSUNG Galaxy Mega 2 smartphone last December. Sometime in February the battery would no longer charge intermittently. A new battery made no difference. The exact problem and replacing the part is very simple, but I cannot obtain one. Samsung refuses to mail me one, or to a local repair shop, even if I am willing to pay for it. They can repair the phone, but I have to mail it to them with probably several weeks without it. I spent a couple hours on the telephone to AT&T a month ago, trying to resolve this problem. The entire system is so long and complicated that sometimes I could not figure out which choice to make, and when I did get to speak with someone, either in the middle of a conversation or that person connecting me to someone else, the call was disconnected. I gave up several weeks ago, but I did receive calls of great apology from this soon after.

Service interruptions and ripoff restore fee charges. Worst services ever.

Although AT&T claimed to have sent me an email and telephoned, they shut off my wireless phone service which is used for business without warning over a disputed charge of $40. I will be a customer for two years in June of 2015 and have always paid my bill between the first and tenth of the month, $133.28. Well, they disconnected my phone on the seventh of the month, hence the $40 charge. Despite the fact that again having paid on the second of the month but did not include the disputed amount of $40, another $40 is demanded. Is that legal? I am current, in fact next month's bill is not due until the 20th. No email was received from AT&T after my receipt from them on May second.

AT&T is not fair. They charge us all of this money but we can never receive our calls. The cell & home phone internet isn't reliable, but yet we're charged. The home phone service is soo expensive and then it statics. I've made several complaints and all I get is a hard time. They've made tons of reports, they've given me several case numbers that are used to resolve NO issues. As of today, no issues have been resolved. I'm only with AT&T because we're on a family plan & we're comfortable. We've been with them since August 1968 and this is how they return a favor.

I called in about my phone. It was less than a year old and it's been constantly giving me problems. I have not once called for technical support until tonight. I am so offended by the rep who assisted me. She was huffing and puffing the entire call. At one point acted like she couldn't hold back a laugh... why she was wanting to laugh is beyond me. She remote into my phone and did nothing in the remote access. I was nice and doing everything she asked. Still confused, she asked me about damage to my phone. I said "a small scratch to the corner." She then did this "uh huh" that sounded like she thought I was full of crap.

I had already been with AT&T for 22 months. My contract would be up a couple more, so I went to the store in Sherman Tx just to see what phones we may want. At this point a slick salesman talk me into going monthly and to use the next plan. My bill would not go up and I would get new phones every year or year and a half. Well, I got my first bill and $50 a month more. The operator said she fixed it. In reality it was never fixed.. then 1 year later more lies to keep me with the co. More slick salespeople and I had a work discount at this point so my bill was 170. Now after the next lies here we go with 200 bills again. I will never trust them again. I made a long story short. I have had to call every month and I always get lied to. As soon as this stupid next is paid off, I'm gone. I will tell anyone who will listen - Do not use AT&T.

This company is unwilling to work with victims of identity theft. I was unable to find any information about the person who made fraudulent charges using my credit card. AT&T told me their security practice is to just simply call their account holder and ask if they have permission to use the card. What criminal is going to say no? In a world where identity theft happens on a daily basis, AT&T is backward and too trusting. I am now facing a negative back account and mounting overdraft fees because of AT&T's practices. All the while, when I called AT&T to make them aware of the situation, instead of recognizing their customer as a criminal, I was treated like the criminal.

Let me tell everybody how bad AT&T service. I have been AT&T carrier over 3 and half years. I still paid the bill with the price but today I went to AT&T store to upgrade our phone. We were very very upset when we knew that one of two line is out of contract because one and half years ago we weren't upgrade one line (only my line upgrade because my wife didn't like any new phone but they said our plan is still going two more years and we were believe that).

Cell service was ordered online and was quoted monthly totals of $138 + taxes. When I received the bill, it was over $300. I was charged activation fees for 2 phones and not for 2 others. While my online 'bill' showed no charges. Monthly charges different from what was quoted on my online order. Over 3 hours on the phone over multiple calls still has not fixed the problem.

I upgraded my phones using the 2-year contract option. Granted, I got the phones free of charge, except for a $40 upgrade fee (per phone). This is a one-time charge. After that upgrade however; AT&T removed my $25 share plan discount I was getting for each phone line. They said I would get the discount back at the end of 2 years, but it's how AT&T pays for those phones. So what do you get for signing a 2-year contract? NOTHING!! There's no benefit to upgrading phones through AT&T or signing new contracts. You're better off buying an unlocked phone off of e-Bay, and keeping your existing phone service options open.

After calling AT&T to order their Uverse, AT&T did not have it on my street. They said they could get us DirecTV and bundle AT&T's phone and internet. After calling a couple of times to get pricing I decided to go with it. Worst mistake ever. I had WOW cable who had the best costumer service but for cable and internet was $150 a month. AT&T/DirecTV said my bill would be $86.40 + tax a month. We are on month 5 and I continually get charged $126.00 a month. I have called 6 times and spent about an hour each time trying to figure this out. They keep telling me to call the other company because it's their fault (I did sign up for this with AT&T but it's DirecTV that quoted less and is charging more now). No luck, no call back, and on many occasions I have asked to get both companies on the phone at once and one will hang up once the other gets on. Terrible companies.

We have upgraded our cellphones for the smartphones to iPhone 6+ about 2-3 months ago. Now we received a bill with $40 upgrade fees charged for each iPhones. I called the 800 number AT&T requesting them to waive the fees, and they refused. Couple of my friends have upgraded too and their upgrade fees were waived. What is going on? Does each store have different policies? Why does AT&T charge this upgrade fee for and why others got waived and ours are not? A couple of years ago, when I switched to a smartphone, this same fee was waived. But my two friends who upgraded were both from this year, and they were allowed to waive this fee. Please explain.

I wish I could rate them 0. There are a few helpful representatives but the company is a huge scam and tries to squeeze every penny out of you. They say they don't have anyway to connect to the previous representative you talked to so you have to start all over with your problem and it is a pain because most of the representatives are rude and very unhelpful. I cancelled my service and talked to one representative from Los Angeles. She said if I cancelled that day I wouldn't have to pay another bill. So I cancelled and then I get a bill in the mail.

After venting earlier about AT&T, a gentleman ** contacted me and took the time to explain everything where the other customer service people would not take the time. I will be staying with AT&T, I was wrong about all of them at AT&T. If you try and they take the time it can be worked out. ** went the extra mile to make a customer happy and it did not cost anybody anything. :)

I got charged on my account $365.00 because they said I didn't renew my contract!! I did not remember receiving that in the mail. They told me they would credit my account and my plan would remain the same. Now it is $30 per month and they are saying I had a verbal agreement and cannot cancel. Their customer service is also very rude and apparently no other plans that they can provide you with. Calling Charter tomorrow!!

Something people may not know. On or around Mar 25, 2015 I got on the AT&T site because I wanted to cancel my Mobile Hot Spot. The only thing that I could find was a way to place the device on suspension so I completed the form. I was paying $50 a month and the connection was not reliable. In April I got a bill for $50. I assumed that this was the final bill for the service so I paid it. Then the first of May I get another bill for $50. I called AT&T on 5/2/2015 and was told that I had suspended the service, not canceled it. Another words, it costs the same amount for having no service as having service.

Upgraded to IPhones an iPhone 5 and an iPhone 4. Upgraded to iPhone 6s (2 of them, one for me and one for son). Asked how much it would be to purchase them and I was told we could not purchase them but rather they needed to be on an installment plan because then we could save $35 a month per phone. They showed me some formulas and by the time they were done I was so confused and overwhelmed I said “ok let's put them on installment plan”. Well I talked to them today and the customer service person said we could have purchased them the day we upgraded and when he told me the difference in the cost I felt sick and duped. If I bought the two iPhone 6s' I would have been about $650. By doing the installment it cost $1500 for the same two phones. I would like to know what recourse I have. I was very clearly told that I had to do the installment plan. I am quite upset as I have been with AT&T for many years.

First off I must say this is the worst phone company I've ever gone to. I've been lied to. They tell me I'll be charged a total of $85 per month and it's ends up being over $120 per month. This company is very unprofessional in my opinion and I'd never recommend this company to anyone. Highly suggest you stay away from AT&T. They will do whatever they can to take extra money from you.

My husband called AT&T because our youngest daughter keep going over her data. He just wanted to add more data to her number. The lady on the phone talked him into a shared family data plan. My older daughter and I had unlimited data. She did not tell him that our unlimited plan would be cancelled. We have been careful to keep our unlimited plan for years now it is gone. We called back within the hour, but they said it was too late! I have always felt loyal to AT&T, but I no longer trust them. Beware of their tactics!!! They will do anything possible to get you off unlimited. We have had At&T and our iPhones since the beginning!

I was told when I bought our smartphones that we would get $150 per credit per cell line we switched to AT&T. First we had to prove we paid bill timely. I called after a few months and answering numerous questions, I was told we had to wait a few more billing cycles. Called again and now told that we are ineligible. First chance I get to to get away from AT&T I am GONE. LOSERS.

May 1, 2015. Horrible way AT&T customers are being handled. When you call 611, AT&T forces you to listen to their ads. The AT&T employees do not speak and or understand English very well any more. I questioned why was a charge of 1.8 GB was deducted the first day of a new billing month without ever being on line. After 40 minutes on the phone at 611 and even speaking to a supervisor I was just told my phone used 1.8 GB no other explanation. I also went the corp. AT&T store the same day, and was told the same thing, "we don't know what your laptop did or what your apps on your phone were doing, you just used up 1.8 GB, go away."

I paid in advance for three months of hotspot wi-fi service and then realized I would be away and not able to use the third month. I called AT&T to either get one month refunded or have the payment applied to a later month. The following discussions happened over about twenty minutes, with about fifteen of those minutes on HOLD with annoying recorded sales messages.

This is most definitely not my first pass at dealing with AT&T and having a negative outcome. I have been online chatting today from 8:30-12:30 trying to dig down a rabbit hole of why my bill was $30 more this month, as well as why although that bill had been paid I still show an outstanding amount of $31.60 due May 3rd. After being transferred and telling my story to 4 different representatives, they informed me AT&T made a "Mistake" with my corporate discount last month and are now BACK CHARGING me $31.60 to rectify their mistakes. I have now spent half a work day digging for details, only to find it was AT&T's error in the first place, and that they expect I pay for it now.

My agreement with AT&T was $24.95 per month, which was paid every month. However, due to incorrect billing (billing dates backdated 21 days before service even started), erroneous late charges have accumulated. On the first bill, the billing period starts Nov.20 to Dec.19, when actual service started Dec.11th --21 days later! Despite multiple requests to correct billing dates so that they reflect actual service periods, AT&T continued to send bills with incorrect dates and assign late fees even though payments were made shortly after service had been provided, on a regular basis. After a complaint was filed with the FCC on this matter, AT&T admitted to erroneous charges and dropped most of them, yet claimed that I still owed them $34.43. I have been harassed by various collection agencies ever since.

I've been an AT&T wireless customer for 17+ yrs. Can't believe how bad the customer service has gotten. My problem began with them approx end of Feb, was calling about a problem we were having with our U-verse. At the end of our conversation the rep who spoke very broken English, asked about our wireless which is separate, she asked if she could look at it as there was a promotion that could possibly save us money. She informed me that my husband who still had a flip phone was eligible for an upgrade. He could get an iPhone 5 for 99c 10g - our 3 phones on the plan $120+ taxes she would waive all other fees. I was assured after asking numerous times to be sure I was understanding correctly that it definitely would be that amt.

These are the worse extorting jerks ever.. Went to change a number - ended up with multiple account and duplicate charges for one phone! The AT&T is the worse rip off ever! Costing hundreds and hassles of hours of phone calls to reverse it, had two lines they won't reverse the damage I never signed for. HORRIBLE WAY TO STEAL MONEY! Extortion at best! They managed to make it one account can't figure out how to corrects the rest! HATE HATE HATE THIS CROOKED COMPANY, lousy service and the price is too high! THEY DO NOT HAVE PERMISSION TO CHARGE AND CHANGE... Privacy and information breach.

I received the bill on 4/16/2015, I mailed it out 4/17/2015. This is May payment (you pay month ahead.) It is now 4/30 payment is due 4/27. I called to see if they received payment. I check my account for check clearing, they have not entered it at this time. I believe, if I did not call they were going to hit me with a late fee, because the girl at customer service said she was going to enter a note to wave the LATE FEE. I don't feel it's right I get hit with late fee because they can't process payments in a timely manner, they charge you a service charge if you use a credit card over the phone. I like checks because I have a payment receipt that way. I think that with all these wireless companies there should never be an early termination charges. The way to keep customers, is good service. If I am not satisfied with a company, I should be able to take my business else were.

Not too happy with AT&T customer service. I've been dealing with them on how my phone keeps turning off at random times. Every time they keep giving me a different response. After a while they finally told me that there is nothing else they can do for me. I'm done with their customer service. I'm seriously considering joining another carrier.

I set up AT&T U-verse internet Jan. 2015, without any bundle deals. I canceled the service three months later due to an unexpected move, but I was told that I had to pay $150 early termination fee. I didn't sign any contract with them, but they kept telling me it was a verbal contract (which I never heard of such a thing). And they refused to show me any evidence of such a contract. Why do I have to pay for anything that I didn't sign up for, and they couldn't even show a record. I am thinking of suing AT&T for that. Can somebody advice on how to do it? Thanks!

I had a business account but was forced to change due to nonsense AT&T did to me. Some rules are just idiotic. Now have only $15 tablet account. The AT&T app shows wrong data usage so they force me to pay additional $15 for 2 days. I think it's illegal what AT&T is doing. Unfortunately no protection from them by our government.

I made the mistake of combining my bills. Each month for 3 or 4 months, I would call to pay the amount the rep told me was due, which was different from the system's amount. One morning, my phone is disconnected, Internet is still on. I call and pay what I'm told to turn it back on pointing out I paid every month what they told me to pay. How could you disconnect my phone? They said I never paid it in full. The next month, my bill was $80 too much. I asked why. Reconnect fees for phone and Internet. Ok, but the Internet was never disconnected. Yes, but it "should have been, so you have to pay it." I turned everything off at that point.

AT&T flat out lied to me that they were in America when actually they were from India. Then I hang up and call again and get someone from the Philippines! I requested to speak with someone in America and they just stuck me on hold! I HATE AT&T. All I want to do is cancel my service! And they wouldn't let me do that.

I have been sent 2 labels and tried to take to Post office but was told it was not an address. Then I took it to the store at 71st and Mingo in Tulsa and they said if I left it here I might not ever get credit cause it just sits in the back. They would not give me any confirmation that I was leaving it. Now I’m getting billed $129.00. I have called CS at least 5 times no help. They really don’t care. I still get failed calls constantly, cannot get Internet service. My bill is $300 per month & I can’t get service.. I am changing as soon as I can. DON'T GO WITH AT&T!!

I had 4 lines (iPhones) and 1 line (iPod). My contract was 15GB a month for $290.00. Only to realized that all my 15GB will be mysteriously used for one of my lines. When I approach the customer service they will blame it on the phone. Ok, so we changed the phone that mysteriously was using 85% of the data. Only to realized that next month there was one of the other lines, mysteriously using the same 85% of the total amount of GB. As I didn't want to pay for $480.00 Dlls a month, I ended up buying a new iphone (650.00). Once I had two new phones I figured the problem will be solved, only to realized that NO!!! NOW the other line was using all these GB.

I had two people come to my door with a great deal if I switch to AT&T U-Verse. My major issue was that AT&T did not have any exercise videos like they do on Comcast. This kid promised me up and down that AT&T had a whole new line of exercise videos. So I switched and come to find out they have 2 minute exercise bits and hardly any! So I switched back to Comcast but it has cost me almost $199 in bills to A T&T!!! What a racket. There was trouble getting my phone number ported back to Comcast. It was a total nightmare. I will never answer the door for these people again.

I have been an AT&T customer for 20 years or longer. I went to the AT&T store in Bastrop to get a phone for my husband. They got everything mixed up in the computer at first but later assured me that it was all fixed. 13+ months later, I have a broken screen on a Samsung 5 Active that was in an OtterBox! And because they failed to associate my insurance with the correct phone, they will not replace it. Their suggestions: A.) call the insurance company and see if they want to pay for a new phone (that is how I found out it was messed up was when the insurance company told me I was up a creek without a paddle). B.) That I buy a new one - using the upgrade available on the other (4+ year old) phone and continue to pay on the broken one. C.) I can go to the store in Bastrop and see if they recall screwing it up and will admit they failed when they tried to fix it. Or D.) I can pay $550. To get on with my life and go to another carrier.

Went to AT&T to get a new phone, told them my AT&T business number is forward to my cell phone which is T-Mobile. I wanted to simply make everything AT&T. Well, first they couldn't find my company's number in their AT&T system, a number that has been in use over 20 yrs, and they never found it. Then, even if they got me a new phone, they couldn't forward my business number to my new phone. That I had to call AT&T's 800 number, that they can't help me. All that time I was talking to a kid that doesn't even know what's going on in the world let alone AT&T. I walked out thanking them for their time, knowing fully well to NEVER to walk into an AT&T outlet again.

I have been an AT&T customer for over 10 years. My bills have been very consistent month to month until the past 2 months 2/2015 & 3/2015. The February bill said that I had data overage to the amount of 140.00!! My bills are usually 44 to 70 dollars per month. I called them and they were great by adjusting my account by removing the 140 dollars charge that I had no clue why I was even billed that. I have an iphone and I have wireless cable at home. I use my home wifi when I am home.

I have been paying huge amount since the month on January 2015 for my AT&T Bills. I never knew why. Until Mar 30th, when I got a message stating I have international calling charges of more than 100$. I call AT&T and say, I never had international calling facility on my phone, and I use VONAGE for my international calling facility, they help me clear the international call bills saying its just $38. And they clear my international calling bills till March, as it’s a mistake. I also requested them to block if any international calling features active on my phone.

I am upset that I purchased a new phone and paying full price. After having the phone a few weeks I started having problems. I went to AT&T store in Champaign and they made some changes on the phone and told me to try that. I did and still had issues. I happened to be in a Best Buy and talked to the Samsung person there. They said it was due to needing the latest software added. They added the software and within an hour had same issues - people call they hear me, I hear nothing. I was in the area of Best Buy - they looked at phone again. Suggested I go to AT&T store. I went to AT&T store in Avon Indiana and they made some adjustments. I left the store after about hour and a half I had same issues but now I can't even send text.

I connected a business telephone service for a business which I co-exist with another business. First of all, when the bill came, it was WAY more than what I had been contracted for. Also, on the bill, it lists the other business name as well when I only placed the account under my company. Also, on the bill, it lists a customer service number and when I called, it is to a Chinese Customer Service line. I was born and raised here in the US and for AT&T to racial profile based on my last name, that is just unacceptable. When I called and asked for a supervisor, the person who had an attitude, said one will call me back. I have waited for over a week and no one has called. Since then, I have called 2 more times requesting to speak with a manager.

I was a loyal customer to AT&T for seven years which I now regret. I've been robbed by this company, all the extra fees they tack on to my phone bill each month has cost me over $4,000 a month!! I hate AT&T!! For the pain they have cause me and my family.

AT&T is the worst company I have ever done business with. I thought Verizon was bad. I left Verizon in July of 2014 and went to AT&T. I contracted for a smartphone, internet and U-verse TV and a remote hot spot so my wife could use the internet on the laptop. I later added another phone. My hot spot worked for about a month then the battery would not take a charge. I went to the retail office where I bought everything and was told it was the device. Of course it was the battery which they said no.. Under warranty they sent me a new device. I sent the old one back as per instructions. There was no battery with the new device. Back to square one. I sent the new device back with a note "where's the battery."

I purchased an international data plan from AT&T before leaving the US for Italy. I assumed that I would have access to voice and text; WRONG. When I got to Italy and tried to activate my plan, it did not work. I kept getting registration error 32. Whatever that is. AT&T sent me a number to call for help free of charge -- how do you call a number when you don't have voice service?

These people lie at every level. I originally had the old DSL, and I was convinced to switch to U-verse, which I did. After quite a while of mostly decent service, I was contacted by AT&T and told I could upgrade to a faster U-verse service for a lower cost. I was told that my wireless, regular number, and 800 number would be on one bill. This was not the case, but even worse, I kept getting bills, some of which included money owed and some of which were credits. It was highly confusing, and no matter who I spoke with and what they said, it never got sorted out. Finally, I got a bill for almost $500. I spoke with the Executive Office, and they sorted out the money, but told me that I would be getting three bills, one for each kind of service. After much back and forth and a couple of FCC complaints, they said they would be able to combine two of the bills, the wireless and U-verse.

This company has been double billing me and increasing the cost of service every month. I was contacted by ** at the Office of the Vice President (888-958-3030 Code: ** Ext. **) When we tried to resolve the issue she asked me to call back. I have been leaving messages for her and on the general line for the past week and no one has called me back. They even say on the message that "Someone will call you back in 24 hrs." Complete lie. I would love to resolve this issue so I can move on with my life, however they won't resolve the issue. I have complained to the FCC, BBB and Yelp - now trying to get a response...

We switched to AT&T a few yrs back. The bill was high (about 180 a month) but we were happy our calls weren't getting dropped. When we decided we wanted an upgrade we bought the new Galaxy s5. We were told there was NO activation fee but unfortunately they no longer offer free upgrades. We were then asked which payment plan we wanted for the phones -- 6 or 12 months. I picked 6. After 6 months I realized we were still paying a high bill (240). I did the math and determined we were actually in a 18 month payment plan.

I have had AT&T business phones, internet and wireless for over 15 years with no problems. Our company was moving and that is when the problems started. I place a move around Feb 13 to be activated Feb 26th at our new location 2 miles away from our other business. They could not use the same phone numbers we had for years. After 3 hours on the phone they figured out a way we could use our phone lines and fax line with sim cards (more expenses). They did not connect on Feb 26th 2015 due to weather and said the follow week they would install phone lines etc. They did not show up, because they tried to call that new phone number they were supposed to connect and no one answered. Silly I know.

I have been with AT&T over two years now. As a student I have always appreciated your customer service. Unfortunately I realized that that disappears completely as soon as money is owed. I shared a plan with a roommate who stopped paying her portion of the bill all together and stole her phone. When I reported this to you all I was told there was nothing you could do and I could either pay her portion of the bill or be charged $800 for her phone. While I was chatting with a representative he told me it could be worked out and I would only be charge $351 (half) due to my situation. Later that month I received a bill for over $800! So I called and a woman told me that I could potentially set up and reset up a payment arrangement until I got it paid off. So I did that.

In early 2014, my husband made the purchase of a Samsung S4 Active. Within a few months, the phone no longer would charge through the charge port. He took the phone into an AT&T store and believed the salesperson when they said the damage was his fault. He purchased a second Samsung S4 Active, at full price. In April 2014, my husband put a Samsung S4 Active on his account for me to use. In March 2015, BOTH of our phones no longer charged through the charge port.

I was with Verizon for years and the coverage was perfect!!! However...... the bill was insane!!! I switched to AT&T because it was a little more affordable. I was ok with less coverage. Also when I call to speak to someone, I always get someone AMERICAN. I love that!!!! My bill keeps going up! Why do people take advantage anywhere they can!!!!! Is it too much to ask that to pay what something is worth and not whatever you can drive the market up to. Greedy, greedy, greedy. I know it is not just AT&T. It is corporate America and we are just used to taking it. Uggggggg!!!!!!

So I was super furious about my bill being almost $300. I called and got 3 different answers saying it went from 1 cent a minute to 2 cents a minute to 2.20 cents a minute. Now I'm on my phone a majority of the time and never received any time of notification that the pricing was changing at all. They told me that they send email and text messages, well the only email I ever receive from them is saying that my password has changed and the only text message I receive is after speaking with a customer service rep asking if I would like to take a survey on how my call went.

I recently moved to Long Beach, CA from the San Fernando Valley area of Los Angeles County. The service I used prior to my move was absolutely not working here in LB. After a frustrating attempt with another major provider (Can you hear me now?), I came home to AT&T. It was a struggle to get phone numbers so I could place my order with a real human voice, but a very cool guy named ** went above and beyond the call of duty. Everything was so easy-peasy with him...Why was it so difficult of a task with the others??? Most excellent customer service and if I had a company, I would hire him in a NY minute. ;)

My family and I have been a part of AT&T company for about 20 years, and I have to say that they are getting doing everything they can to pinch every penny out of every person. They are a joke of a corporation and very rude and disrespectful with how they treat their customer. They have terrible service and I cant be happier im NOT with this terrible company anymore. Hope this helps.

I had called AT&T support before going on vacation. I explained that I would be on a cruise ship and I was told AT&T did not have a plan for the cruise line I would be on. I was then told about AT&T passport which as I understood would allow me to use my phone while on the ship for a 60.00 fee for that plan. I purchased the plan but shortly into my travel I received a message that fees had accumulated to over $300. I turned off the phone and discontinued use. When I called AT&T about the $307 charges they said I was told I should not use on ship. Why would I buy a plan I could not use? The supervisor continued to say I was told. I have been a customer of theirs for over 10 years and I feel this was unfair. There should be some consideration for a misunderstanding. They can see I turned my phone off after receiving the message that I was being charged. I will now consider another carrier.

I upgraded to the iPhone 6 plus and used its box to send my iPhone 5s back to AT&T for the refund. AT&T said they never got it so I called and after 3 hours with AT&T tech help they assured me everything was ok. That week they disconnected my service.

Ok so about 1 year ago we decided to upgrade our plan. The very helpful representative lady told us if we upgraded to the family plan and added on a hotspot it would be our original bill cut in half. We were very happy to have her do that for us considering we have been with AT&T since Cellular One. What the lady never told us was that if you go over the family plan they would charge you. So my mother ended up paying about almost 10,000 dollars for two months each. We were SO ANGRY. Then when my mom paid them she was very infuriated so we switched to T-Mobile. We are perfectly fine with them and we only pay $10.00 for unlimited wifi with our new hotspot. Would NOT recommend AT&T to ANYONE.

My wife and I metered your Henderson, KY store Sat., April 18 and were met by a lady at the door to put our name on a wait list. It would much better to have a touchscreen setup and people enter their names. Also the manager was standing at a table doing paperwork. Should be done after shift. Thus freeing up 2 more customer service agents, especially when store is slammed.

I live in a community where everyone around me has ATT for house phone service and Internet. I move here 2 1/2 years ago. I have been calling ATT on a daily basis only for them to tell me that "they don't have any hubs available". They have escalated the ticket to the engineering department and they told me someone will call me back. For 2 1/2 years now I have yet to received a call back from anyone at ATT. I call the offices of the president of ATT and that was a joke as well. The sad part is that CenturyLink is willing to provide services but ATT will not give up the spot. Talk about socialist service? ATT must be regulated by the Obama administration. This is insane and I don't know where else to go. Any suggestions?

We dropped from 4 lines with AT&T leaving due to horrible customer service. They are polite, they just don't do what you ask. They continue to bill us as though we have four lines and refuse to make the adjustment. As a result, we are moving ALL of our lines and will NEVER return to AT&T. They are horrible to deal with. Every experience with AT&T over 5 years was frustrating and amounted to a waste of time. They never get anything you ask them to do done correctly. Requires multiple call backs and they pretend like they've never heard from you.

I went into an AT&T store to upgrade cell phones like I had done several times. The customer service said I could benefit by switching to their NEXT program (which included no contracts and she could come in at any time and get a new phone). Stupid me didn't realize what he actually meant was -- there will no longer be affordable upgrade options for new cell phones -- But you can "now come in at any time and purchase a new phone because you are no longer under a contract" - no more getting new phones for $99-199 as an upgrade. He also failed to say I would be charged full price for the cell phones I picked up that day (instead of the usual upgrade cost). So I agreed to switch to NEXT and then got the bill in the mail with the 'monthly installments' added...too late, I was told there was nothing I could do about it so there I was in debt for over $1k.

I purchased a new smartphone and had a contract with AT&T Wireless, previously known as Cingular. The contract allowed for 5 gigs of data per month but during the first month data was adding up rapidly. I took the phone to several AT&T Wireless locations and asked them to take care of the issue. Staff removed some apps. I then decided to turn off the phone so I wouldn't go over the allowed data amount. But no luck. The data came to 11 gigs without using the phone.

In November 2014, I changed the device from a smart phone to a to go phone, and removed the data for one of the lines on my shared/family plan. Yet AT&T continued to bill me for data to that line. Resulting to my having to call billing monthly, to date, to get a credit for being overcharge. Although a credit was issued each time I called, it was absolutely exhausting to have to play the same record monthly. I often had to talk to multiple departments during a call - with each customer service rep providing a different explanation for the issue - but ending each call with the understand that the issue was resolved. Unfortunately it's a roll of the dice to get satisfactory customer service by phone the business or industry. In short, it was AT&T inability to resolve a billing issue that resulted in my changing to a cell phone provider who understands that I am not stupid rich.

I have been an AT&T U-verse customer for about six years. I was one of the first homes in my neighborhood to be hooked up to what was supposed to be the latest and fastest internet ever. What a disappointment it has been. I can't even recall the number of service calls that have been required to keep this slow speed internet working. Not only that, but they give a four hour window for their service calls and they can't make it within that four hour window!!!!! Four hours is half a work day. On three (yes THREE) separate occasions they have called AFTER the service window is over to say they can't make it. This is unbelievably bad service. I have had it with them. Comcast. DIRECTV. Anything has to be better than this. Slow internet. Intermittent TV service. Telephone that works sort of now and then. Really? I guess I'm the stupid one for staying with them.

They have the worst customer service. I had to call every month and explain to them the situation to make them reduce my bill. They made a mistake on my bill by charging me $25 every month extra and I ended up talking to their manager. She was very rude and making fun of my accent. I am going to switch from them ASAP. The manager's full name was ** (very, very rude and not respectful at all).

AT&T gave my cell phone number to someone else while it was still active. They refuse to make it right in any way, telling me I must fly off the island I live on, to purchase another SIM card. This would be an extreme expense that makes no sense. I have ask that they simply send me a new SIM card through the mail. They say this is not possible, but this is how I received my last one. I have made several calls to AT&T and repeatedly told them what they have done and how it has affected my life. I have lost work and am not receiving any of my calls now. Do I have any recourse to get this problem taken care of?

I have been to the US for visit several times - so have members of my family. We have purchased Apple products and others at Apple stores, at T-mobile, Radioshack - and UNFORTUNATELY - AT&T. My daughter (16 yrs) purchased an iPhone 5 in October 2014. When coming back to Denmark in December, she found that AT&T product didn't work anymore. It was locked by AT&T - even though the phone was paid out in full. AT&T refuses to unlock her phone until she has had the account for 6 month - independently of the type of account. It's now April (2015) and it is still locked. Now, her sister purchased a phone at the same time at a T-Mobile store - same model, same price. No problem when coming home to Denmark: Just plugged in the DK sim card and it worked.

I have been with ATT for years and yet they continue to treat their customers horribly. They offer discounts and free upgrades and when you're signing up for anything they are SO helpful... and that's how they get you. I recently started a family plan in order to be more economical and at first everything was just wonderful. That was in September of '14, since then, EVERY SINGLE MONTH HAS HAD OVERAGE CHARGES.

I cancelled my home phone service and Internet with AT&T on Mar. 6, 2015, to take effect on Mar. 9. I was to pick up TWC equipment 3/9, but the equipment did not fit my wall jack. AT&T shut off my service, but then refused to port the number to TWC, and is now charging me over $100 for service I did not have. The AT&T agent who took my cancellation request gave me this confirmation #: **. When I spoke with their billing dept. on 3/19, they said there was no record of such a confirmation #, and they refused to believe I had cancelled service and was without service since 3/9/15. So now they are blackmailing me: either pay the $100+ (and I am disabled on a fixed income), or get a bad mark on my credit score.

My initial problem actually started when I upgrade two of the four phones in our family plan within the same billing cycle about two weeks apart at different stores. We went to an AT&T store, but the wait was going to be long so the rep at the AT&T store suggested we go to Best Buy. When we upgraded our daughter's phone, we were not told that the monthly line charge would go from $15/mo to $40/mo. A few weeks later I went to another Best Buy to upgrade my phone and that rep told me about the installment plan to pay the full price for the phone in monthly installments and keep the discounted monthly rate of $15 for the line.

Make SURE, if you cancel or transfer services to DO IT on the 1st DAY OF the NEW BILLING CYCLE, otherwise they prorate every line at regular price per line on top of your early termination fee. The WORST company and the WORST Customer Service by far.

AT&T designed a very lousy website for customers to view and pay bills. First, in registration process, it did not indicate specific user ID format or info to be preferred in viewing AT&T wireless bill. 2nd, when get a notification for the bill, it does not provide any links to view or pay the bill in the email message. These all show how AT&T totally ignore the customer relationship and this company does not care losing customers at all.

Every month, I call AT&T to correct the bill and this particular month was the worst. Wasted 2 hours talking to 5-6 people who had no idea what they were doing. They raised their voices, call me names and hung up, because I perhaps didn't understand what they were saying... not sure, but terribly unprofessional. I wish there was some competition so I could level AT&T. But when no such competition exists, I guess being rude, nasty tempered and an incompetent comes with the territory.

I am trying to get a net connection for last 2 days. Do you guys believe it??? Yes, it happened to me. Verification stuffs and long hours phone calls...it took 2 days. Customer Care & Verification dept. - no words to explain my experience - so bad to be honest. Totally unprofessional & unethical customer care. DAY 1, before application approval: they told me waiving of installing charges. Day 2, after application approval: installation charges cant be waived off. Is it professional? The most untrusted brand in my experience. If they give free connection also, I will not go through this in my life...

Against my wishes my husband changed our mobile phones to AT&T. Then he decided to change from cable to U-Verse because he wanted only one bill and he had a $400 Visa card as a reward. I called it in and gave them all the pertinent information. Since I was the one calling in the new service they requested my info even though I specified that we wanted to bundled our bill with the wireless. When I received the U-Verse bill it comes under my name and not my husband's and the refund is only $400.00.

I have been a loyal customer for over 10 years and I finally qualified for $100 reward, so when I tried claiming it through the phone they said to go in the store and claim it and when I went to claim it they said to call again. I called again only for them to tell me that the reward expired and I paid an extra $40 dollars to receive ignorant people in the phone and I only have internet connected at home and said it was supposed to be cheap but I'm paying almost $60 a month. Ridiculous.

I just signed up with AT&T for DSL internet service. I was walked through the purchase by a live chat representative. I completed my order and received my confirmation number. Before I closed the window I saw I had already received an email. So I open it only to see that my order, that I just placed had been delayed. I click back on the AT&T window and check the status of my order and it says "A temporary system error keeps us from completing your request right now." and "E0019: We were unable to find your order. If you have recently made a purchase, please verify your order confirmation number or search using your wireless number. You may also check your order status by dialing 877.782.8870."

As a new customer for two months my experience has been a disaster. Formally had service from Time Warner for internet & phone and TV from DirecTV. Two individuals went door-door in my neighborhood selling AT&T on services and cost savings. Dissatisfied with DirecTV insofar slow transmission and frequent outages due to weather severe or otherwise I succumbed and converted to AT&T based on lower cost and increased programming options.

AT&T internet is the worst thing we've ever done. It never works. It's always going out and we constantly have to fix it. Plus we're on their cellphone plan which is outrageous. AT&T has completely let us down which is why we are switching to a new company. Horrible.

Discontinued my service in October. Both my numbers were ported over and my last bill was due in November. They continued to bill even after I had canceled my service and there was no number to bill to. They billed me $95 for a one month early termination fee in February which was fine. I received a letter in the mail in late March stating I owed over $400 due to mistaken credits I'd been given. I told them that was ridiculous and asked them how that was even possible and all they could tell me was their billing was correct and sorry. I asked if they could look into it further as I did not want to have an issue with a bad report to my credit. The lady I spoke with assured me the account was not anywhere close to that point yet. Three days later I receive a call from a collections agency stating if I don't pay they would report it to the credit bureau.

I decided to sign up for AT&T through a "promotion". The agent straight up lied to me about what was included in the package. The technician came and installed the internet tv verse package. Horrible reception, service, Internet speed. So I called and they said they would fix the speed Etc. Got the bill. The bill ended up being 3 times the initial cost. I cancelled within 30 days and they confirmed by law I wouldn't have to pay bc i cancelled within the trial period. I got sent not only the same bill that was 3 times the cost but hit with a penalty charge... I mean like really.. Seriously??? I think I called att 10 times in the past 3 weeks. Re explaining my situation and taking up to 3 hours of wait every time. This has been torture! Um yeah, Never ever sign up for att!!!

I've been with AT&T for almost 13 years. Very loyal and never ever been late to pay bills. This time the service was TERRIBLE! I signed last contract and they offered me damaged phone. I took it back and fix it then more issues happened. I request to get new iPhone 6 and pay $250. They said no - I have to pay full amount of what the phone worth. The agent was so indirect and tricky! The store manager was the worst. He was very rude, impolite, and didn't even apologize. He told me exactly: "That's not gonna happen. We don't give away stuff etc." He kept being loud and very very rude. He even suggest for me to go look for another company!! I was shocked! He didn't even appreciate the long years of my loyalty with AT&T.

I absolutely CANNOT express how UNHAPPY and DISSATISFIED I am with AT&T. WORST most UNHELPFUL customer service and WORST experience of my life with phone companies. Shout out to Sprint...the only reason I changed was because I had no service with them in my new house! WORST experience of my life with AT&T and the next plan!!! I have two lines on my plan and upgraded them. One phone was not already on the next plan and we upgraded to the next plan not because we wanted to but because we didn't want an extra $40.00 dollars being added to the policy (which it was anyway due to the monthly cost of the phone).

AT&T allowed my son, who is not on my account by name, to make unauthorized changes. He downgraded from a IPhone to a Samsung, then they offered him a free Samsung Galaxy Tab4 with this change. I had no idea what was going on. My son sent this to me, as a so-called gift. I didn't need it, so I let my granddaughter use it. The next thing I know, my gb's started going up on my wireless service. I called AT&T to find out what was going on and this is when I first found out about this tablet issue. I questioned why they allowed my son to even access my account to add this without my permission. He is not on the account as an authorized user to make such a change. I told them that I did not want the tablet and was told it was too late to turn it back in.

I was advised when I purchased this 900+ dollar phone that it was shatter-proof and had a 1 year warranty which is the reason that I did not purchase the $9.99 a month warranty. I chatted AT&T and was advised after almost an hour that they could not assist me and that I would have to purchase a new phone or a go phone. AT&T was unwilling to help in any way even though I have been a customer for 11 years and have 4 phone lines. Then they just stopped chatting back with me which is unacceptable. I then contacted the manufacturer and was advised that the warranty doesn't cover the screen even though I was advised that it was shatter proof. So now I have a $900 + paperweight.

After being a customer for 15 years, I finally decided to upgrade to a new smartphone - the Galaxy S6 in particular. First they tell me that I will only pay 22 dollars a month for 24 months with AT&T Next. Then, all of a sudden I see that they are charging me 15 dollars on top of that per month. When I called in to ask about it they told me it is a monthly access fee, which NO ONE ever told me about when I ordered the phone. On top of that they told me they would waive my activation fee and upgrade fee of $80. Next thing I see on my account is an $80 charge for those two. When I called in the representative was giving me attitude about how I should have known about the charges.

I have been a wireless customer with AT&T for a number of years and have always paid my bill. I missed paying this one and my service was suspended. Of course it is my error, however my daughter who is on my plan is in Russia and she has no service, which of course is not acceptable. I cannot pay my bill until four days from now and no matter what the situation AT&T was not willing to reinstate her service so she would not be placed in a tenuous position. I am truly worried and need this remedied.

I have been with this company for 5 years. Being a loyal customer I thought maybe they could help me with my bill. Everyone was very supportive. Until I reached the actual woman who could make the decision. She gave me the option of dropping my 3 phones back down to 2gb and saving $15/month. However, she would not allow me time to speak with my husband re: this situation. She kept talking over me and told me I had to decide NOW or it goes away. What killed me was the first time I've ever received something for being a loyal customer was the upgrade from 2-3 gb's per phone. And here she was taking it away. Also with A LOT of tone in her voice.. I know my girlfriend has Verizon and receives free upgrades all the time. Granted her signal is not the best. But she received a free 6s upgrade and I am paying AT&T monthly installments for my $400 5S phone. The fact that they know they can do this to us infuriates me!!

Called cust. service--ineffective. Agent kept repeating lines from her script, but not answering my billing question. Supervisor 1--same, refused to give her name or any identifying info. Heard laughing and clapping in her office during our convo. She said, "My supervisor is just laughing about something about our conversation." Unacceptable. Supervisor 2--Ineffective again, got both supervisors names, hung up after 45 mins and still not clear explanation of overcharged amounts on my bill. HUNG UP. Dialed 611 to get a domestic agent. Very helpful. Got issues resolved and lodged complaint.

During the month of February, AT&T was running a promotion. If you upgrade your phone, you will get a tablet. Actually, the tablet is "free", according to AT&T customer services but the store on 3 Times Square in NYC is telling it's customers that it cost a $100. The store will also lie to you, by saying, they will give you a headphone or any other equipment for free but actually, they are charging you for the equipment, check your receipt before you leave the store. The sale reps are working on commission, even though they are being paid hourly by AT&T. If you ever been to the store at 3 Times Square in NYC, check your receipt to see what you are being charged for... They are running a "scam". And especially, watch out for the store manager **, he's rude, a bully, and have no customer service skills.

I paid my bill over the phone using my debit card. My bank account number was on file so they used that instead. Which would have been fine if they had not charged my account 5 times at once. This caused me to over draft and have five over draft fees. Which I did not know at the time. I had received a verification email message stating that they received my payment. So believing my payment had been made I had sent the text message to see my balance and when my next payment was due. It stated the 150.00 was received and 180.00 was due on a further date. So after receiving two confirmations that my payment was received I went to the store on the due date of next payment. I had the payment in hand. This is when the rep said I owed 350.00. I said "that's not true. I had already paid my previous balance and showed my confirmation".

I closed my account Dec 2014 and returned all equipment and was charged up to March 2015. This is after calling them several times and reminding them I had moved and returned their equipment. To top it all off I was told, after several apologies, that it would take 45 days to get my refund. You fall out of favor when you cancel and they owe you money. I'll never use their service again.

Anytime you are at a crowded event or venue AT&T service never works. However everyone with other carriers have no problems. AT&T charges for everything! I had an issue with data being used while in my own house where I pay for wireless. They could not explain these charges and offered no support other than for me to BUY more data! The customer service members read from scripts and are awful to talk! My whole family has switched to Sprint. Much better service!!!

I had a 1 year contract price Guarantee with a 2nd year locked in at same price but month to month. 11 months in to the contract my bill and service went up $6 per month. I called and they explained that they had a rate increase. I told them “I was told no rate change per the above contract”. ATT told me “it is only the DISCOUNT that is locked in” and they could raise the rate at will...and they did.

I was going to South America so I needed a global plan. I signed up for one (that experience is a whole other story) I was to get free text messages, reduced priced phone calls and a little data. Halfway through my trip, my service was cut off. The words "No Service" were on my phone. I now had no contact with my family. I had to rely on the spotty wifi service the hotels offered which of course didn't work most of the time. I called to complain and all they say is tower problems. Others on the trip had ATT service. They shut mine off. They have so kindly given me back half my money. No explanation, no looking into it, just oops! I need to look into a different company. Horrible service.

Worst company I've ever been with. The plan sucks, there's no unlimited data plan, they don't allow new customers to set up a payment arrangement until you've made at least one payment to the account. My phone have not been acting properly since I've got it & they sent to the Apple Store which an inconvenience b/c of the long wait. I wouldn't recommend AT&T's to anyone. I will be going back T-mobile. The only reason I went to AT&T is b/c my T-mobile phone got stolen & didn't want to come $400 out of pocket.

I cancelled my account near the beginning of the billing cycle and they refused to refund me the prorated charges I had already paid for the balance of that billing cycle.

After reviewing my bill, I contacted at&t and stated that my phone service was too high and asked that it be canceled. I elected to keep the internet but I could not afford both. I was told that it would be canceled within 24 hours and when I checked the phone later that day I could not dial out and the phone was not working and as of today it is still not working. But at&t insist on charging me for phone service and when I called to complaint they claimed I never canceled my service. I refuse to pay the phone bill. I asked them to go back and checked my call and they would not but what is the purpose of recording the calls when they want refer back to them when necessary. This is so frustrating when reps failed to do their jobs.

Customer service could not assist with anything hard-nosed to help. No TV service for over a week, and stated, "We do not refund money for no service." Grrrrr. Not happy with loss of service.

I applied for a phone replacement. Claim was denied. I spoke to AT&T about another subject and inquired about the phone replacement. AT&T said, "No problem", we connected with the insurance company they agreed. They took my address assured me the phone would be shipped in 24-48 hours. They said, "We need to send you back to AT&T", and I got disconnected. When I called back they denied everything. Both AT&T and ASURION. I spent 4 hrs going back and forth and not once did anyone from this company story sync. The problem is they hide behind policies that change from phone call to phone call! It is so weak and very difficult to just sit back and allow to people to just brush you off to the next person.

Dec 2014 signed up for Uverse service at 44.95 a month guaranteed for one year. But bill was increased @5.00 the next month. Was told in March 2015 they could do anything they want... How can they lie to get you to sign up for their service?

AT&T Internet and TV package - My recent deal with AT&T expired, and my bill went from $138 to $217 per month. They have no options available to me to reduce my bill. Bye-bye AT&T.

I called ATT on December 30, 2014 to cancel service and go with another company. A customer service agent in the cancellation department said, "We don't want to lose as a customer, what can we do to keep you?" I explained what I wanted and what price ranges needed for my budget. She (** in customer service) said, "We can give you a bundle within your budget but you will need to have a contract for a year to get the price you want." She quoted me a price that was in my budget, I ask her to repeat the price that she said would be valid with a one year contract, she did and I agreed. This was far from the truth!!!

Decided it might be nice to activate ATT wifi hotspot. I went through my ATT phone app. Read through all the steps to setup the hotspot to no success. Called about 10 times from both a landline and 611 from phone and disconnected each time. Tonight I finally made a connection through 611 only to be told "sorry you can't go back to old plan all new plans have the hotspot, there is nothing comparable to old plan". Spoke to a manager and when I asked “why didn't it indicate the change is not reversible, or why wasn't there a terms of the agreement?” Manager said “we have millions of customers, how could we notify them.” After 15/20 years of service this is sad. Their attitude on the phone was complete disregard and arrogance, I need them, they don't need me. In sure they will get some class action lawsuit over this- they would deserve it.

Boy, what a terrible experience with AT&T. I've had AT&T service just over one month and the first time I had to call customer service was good and helpful, but has gone downhill since. I bought a Samsung Galaxy S4 about a month ago and the last 3 days of dealing with them has been hell. I wanted to use the voice add on that is standard on almost all android phones, so I could just talk and text as I am disabled, but needed help as that feature was not active on this phone. So I called customer service and they tried to walk me through a fix. What a mistake, they made it so all I got was a voice back to me, so I guess it is made to help someone who is blind and they could use it.

I was told by two different reps that if I signed up for the "value shared plan" each line would cost me $15/mo. When I got my bill it was $40/mo. They have finally admitted I was told wrong by two different reps; but won't honor the offer. If you google this you will find I'm not alone. I hate the "chat" but at least then you have everything in writing. BTW: Don't expect the FCC to help. Once they got a factually incorrect letter from AT&T, they closed the case.

I have recently experience what must be considered as unethical practices from AT&T. I purchase an iphone and they added a small LG tablet. I was not informed that the so called "free" tablet would cost $10 monthly, $40 one time activation fee and another $10 for adding a device plus $4.58 for "other charges." Adding insult to injury, I found out when I checked on my bill, that if I removed the tablet then I would have to pay $143 because it was in contract. No one mentioned that at the time of purchased.

I went on vacation in November for two and half months. AT&T stated to me that I will be charged twenty five dollars a month for each month. My original bill for each month was one-hundred twenty five dollars. I received a new bill for two hundred. An agent explained to me that I will be paying only twenty-five dollars while on vacation. I paid what was billed to me from months of 2014 - 11,12,1, to Feb. 2015. I receive a bill the second week of March for $215.45 for monthly charges from Feb. 18 through March 17 due by April 2015. I have called four different agents concerning this bill and can't seem to get anywhere with them. On my bill on page 2, it states that I change my plan and monthly services.

I have been an AT&T customer for nearly 8 years with no major issues. I recently ordered a new smart phone, which is in transit and I will not receive for another couple of days. For some reason, someone at AT&T decided to activate my new cell phone before I even received it, without my permission. By doing this, they have disabled my current phone. After calling AT&T customer service, I was told that they cannot reactivate my current phone, and I would have to go out of my way to an AT&T store on my own time to buy a new sim card and have my existing phone reactivated if I wanted to have a phone to use before my new phone arrives. They would only offer a $25 credit for the inconvenience, which they said would cover the cost of the new sim card.

I have been with AT&T for approximately 15+ years. For the most part, despite the fact that it is one of the most expensive carriers, I have been satisfied with the service. While I get ticked off when I am not told of new, money saving plans, for the most part I tend to shrug it off. I also have routinely upgraded services as they have been available. My bill is rarely less than $300 and when I travel, usually far more.

I am very disappointed in AT&T. I developed a BRAIN TUMOR, and had to cancel my service because the WHO has just confirmed that CELL PHONES CAUSE BRAIN TUMORS. I explained to AT&T why I was cancelling, and they say I am still required to pay the cancellation fee. AT&T IS SELLING A PRODUCT THAT CAUSES BRAIN TUMORS AND EXPECTING ME TO PAY TO CANCEL IT.

Got new phone and they shove a tablet saying it's free when it's not. They said international calling for where I needed to call was 1 penny. Well it wasn't. Had the phone and that sorry tablet 13 days. Ended up paying $500 on fees and the bill. AT&T you are the worst company ever. Don't know why I even bother to try and do business with this company again. Screwed me the first time rob me the second. I have Uverse which I'm about to cancel. Don't want anything to do with this company ever again.

Salesperson did not sign us up for latest promotion as we asked for several times. Our plan and bill does not make sense. It was a bait and switch. We are now paying double per month for half the service as what the promotion states. We more than qualify for the promotion of 4 phone lines and 10 gigs data per month for $150. Seller did not explain the option of getting this promotion price if we use our own phones. So we are somehow leasing our phones and owe full price for the phones, and we're signed up for a plan that only has 3 gigs data shared on 4 phone lines. How are we paying double as compared to the family plan that shares 10 gigs on the 4 phone lines? It's a lot of fast talk and going round and round. Sales people are rude, pushy, and sneaky.

I have been a customer of AT&T for approximately 15 years or better. I have had problems with their pricing and offers but usually worked it out with them. My daughter tried to get on her own plan with AT&T, giving them more of our business. AT&T told her that she did not credit qualify. That was fine, AT&T stated they left her on my account and she was all set. They did NOT leave her on my account, they opened an account after they told her she did not credit qualify. It took over four hours of phone time to straighten AT&T's mistake out. Then they proceed to bill her for $110 for their mistake. After spending 2 hours on the phone with AT&T, there has been no resolution. I want this corrected immediately if not sooner. It is a pity that such a huge company does not appreciate the customer that keep them in business.

Told many different things by different reps; given the wrong out the door price, deliberately, so I would sign up for internet service. Am disabled and on a very limited income, so the overages that came afterward were horrifying and totally unexpected. Cannot use anyone else where I currently live, either AT&T or no one. They are very confusing. Don't care about customer service and voila, you are stuck for 2 years in a very unfair contract, brought about by sleazy sales practices. They should be shut down.

I added an iPhone 5s to my account in Nov.2014 as an additional line. It came with a "free" tablet. The tablet broke and now I find out if I drop it off my account (there is a $10 monthly charge) I will be charged an early termination fee of $140! Turns out that tablet wasn't so "free" after all. I tried to explain that I didn't 'buy' the tablet, I bought the iPhone and they threw the tablet in as a part of some promotion, to no avail. What an unbelievable ripoff! As soon as my contract is up... I'm gone.

Horrible. I called AT&T because my bill was outrageous. I usually go over data in which its 10$ extra which I pay because the other line on my phone plan needs it. But my second phone line went over on texting for the FIRST time in the YEARS I've have been with the company and i got penalized with a 156$ extra in texting. I've had AT&T for years and my line which was unlimited everything I was paying over 200 almost every month without complaining but an almost 400$ bill is unacceptable. I was told there's nothing that could be done. I tried explaining to the AT&T service guy whom didn't seem to understand that all I wanted was to just add the extra texting I needed to my plan for the month to cover my overages. He put me on hold several times.

This is my 2nd complaint here. With the first one months ago, I actually received an email from someone at AT&T wanting to attempt to fix the situation. The major things going on aside from bad customer service are the service coverage, which was great with Verizon both at my home and job. Now with AT&T I sometimes get voice mails, most of the time get texts (as long as I am signed on to the WiFi), and the billing - which to them the only weird thing on it was a $9.99 fee for a monthly thing my husband added.

"SCAM ALERT" at AT&T 3 Times Square, Manhattan, NYC. During the month of February, AT&T was running a promotion. If you upgrade your phone, you will get a tablet. Actually, the tablet is "free", according to AT&T Customer services but the store on 3 Times Square in NYC is telling it's customers that it cost a $100. The store will also lie to you, by saying, they will give you a headphone or any other equipment for free but actually, they are charging you for the equipment, check your receipt before you leave the store. The Sale Reps are working on commission, even though they are being paid hourly by AT&T. If you ever been to the store at 3 Times Square in NYC, check your receipt to see what you are being charged for. They are running a "scam". And especially, watch out for the store manager **, he's rude, a bully, and have no customer service skills. AT&T is doing an investigation.

On Thursday, January 22, 2015 my cell phone was turned off, contacted AT&T and they said that if I were to pay my balance of $174 that it would get turned back on, but I had just paid my phone bill and that bill was not due until February. I had spoken with two AT&T associates until someone had told me that I had 5 lines on another account that was past due $600. I knew that I had another account with only 1 line. I was told in order to get my phone turned back on, I had to pay my balance of $174, which I found out with another associate was a lie because my phone was still not turned back on. The associate said that to cancel those 5 lines it would cost $3,000. I was angry because I did not know that lines were even added. I did not get an email, mail, phone call or any type of notification from AT&T about this person adding lines onto the account.

AT&T cell towers in my area were down for more than one week. During this period service was consistently interrupted. My calls were cut off, I could not be heard, calls were not connected or were cut off. I called customer service numerous times and was told once service was reinstated I could get a refund. When the system was finally restored I called and was denied a refund even though I didn't have use of my phone for more than ten days.

Wow! I am super disappointed and frustrated. When I first bought my Galaxy S4 Active, one of the sales representatives told me that it was such a durable phone that I did not need a case for it (I was going to invest in an Otter box or similar durable case). The phone was brand new and had just come out on the market, and I did not know any better than to believe the sales rep. I still bought a bumper case, and my phone STILL shattered. It had a two foot fall from my pocket and landed face down. I believe that if the sales rep hadn't have given me bad info about the phone, it would not have shattered. I went back to the store and they would not replace the phone for me. Then I spent two hours on the phone with customer service, only to be told that it was an accident and I could get a new phone through insurance for $200. But why should I pay $200 for an issue caused by bad information from their company?

On December 1, 2014 called 855-288-2727 to cancel the Digital Life account as permitted under the 14-day trial agreement (the account started on November 17). On January 16, 2015 called 855-288-2727 in response to a phone message from AT&T and talked to ** who agreed the account was closed but said there was a $26.23 closing charge. Gave him credit card info and paid it with Confirmation Number **. On January 24, 2015 in response to an AT&T wireless statement called 800-331-0500 and talked to **. He said the statement was for the Digital Life account and, after researching, agreed that the account was closed within 14 days and there should be no balance. He promised to remove the charge within three business days.

I had an account with AT&T for years then they suggested that I change my account to business instead. I accepted, then they charged me the bill of $200 per month plus $500 prorated fees for three months. I was so angry that I switched to Sprint. Now they took me to collection for $800. That's crazy. Who allows this company to do business like this...

I changed my internet from Verizon to AT&T approximately a year ago. I paid $100 for the wireless equipment up front and was told my service would be $34.95 a month. I got hooked up and when I received my first bill they charged me to $49.95 plus $10.00 for equipment. I told them I paid for the equipment up front. They said to go ahead and pay the bill as charged and I would get a credit on my next bill. I did not and called them again. I was told the problem was fixed. However my service was interrupted when I didn't pay the total due.

AT&T is one of the worst wireless company in the United States. I am AT&T customer since 2009. For the first time I was late to make payments, my phone was suspended for an hour. As soon as I know my phone was suspended I arrange the payment. I received my bill today and noticed $40 restoral fee which I think is too sky rocketed high for $80 monthly plan. I called AT&T customer service to let them know I made the payment within an hour so if they can help me to waive that restoral fee but no one at customer service helped me. AT&T is one the worst company you can deal with, I am waiting this billing cycle to be over and move to T-MOBILE. I will suggest everybody to avoid AT&T, there is other carrier that are very customer friendly and cheaper rate plans than AT&T.

Agreed to purchase internet and DirecTV package at an attractive price. I have not yet received a bill that reflects the quoted price. Difference in price made hassle of switch worthwhile. Multiple trips back to store to resolve. Until today (March 24, 2015) the personnel were helpful and tried to correct overcharges. Received a January bill for over $10 more than quoted. I decided to let it go. Next bill jumped up another $50. Went back & clerk helped me get a credit due to free hbo, showtime, etc. (that I never wanted) being charged. Newest bill back up $50. Back to the store. Not AT&T's problem, I was told. I should deal with DirecTV.

Switched from Sprint over a year ago and am simply amazed with the overall differences in cell phone service and their awesome customer service.. So nice to be able to talk to someone if need be and have them be friendly and helpful at the same time.

They have this yearly contract pricing. In February when our contract expired, our monthly bill went from $246 per month to $1,024. I called, was jerked around, then they tried to install 2 u-verse systems. Then they shut off service, extorted $658 on 3/3 to get service turned back on, then on 3/23 threatened to shut off again unless we pay $158 immediately. Never have we received any paperwork explaining new contract or prorated new rate back to when old contract expired. Only thing I got was a confirmation # **.

I think it's very wrong and question how they are able to continue to bill for service that they are no longer providing. I switched my number to Verizon and canceled my son's line because he got his own. AT&T told me that I still had to pay for 29 more days of the service, even though I no longer have their service. The customer service rep explained that they only cancel at the end of the billing cycle. They bill a month in advance, and they do not pro-rate the difference. Therefore, I have to pay for the entire month that I no longer have service. If I don't pay it, I will be sent to collections. How can this be legal? It is absolutely ridiculous!

Been with these people for 12 years, paying a bill of about $305-318 for internet, local phone and wireless family plan of 5 phones... all were combined on one bill. Got two bills in Feb. 2015...one had internet, local phone, and wireless on one bill; then another two days later with another wireless bill. One was $285, and the other was $256 was for wireless in the same month. Could not make them numnuts understand that I was billed for wireless twice in one month. Please people, stay away from AT&T...and I had been a customer of 12 years.

In December 2014 I contacted AT&T Uverse about the price of my bill which had ballooned to almost $200/month. I had received numerous promotions from competitors for as low as $50/month but decided to give AT&T Uverse the opportunity to keep my business. The customer retention rep I spoke with was helpful and was able to lower my bill by a substantial amount and as a bonus he "threw in" 3 months free of HBO/Cinemax. The only thing I had to do was cancel HBO/Cinemax at the end of the 3 months or I would be charged for it. He also promised that this new much lower rate would be in effect for 12 months or through Dec 2015. I agreed to this deal on 12/21/14.

I have cellular family plan and my friend ordered my Iphone 6 from Chicago and I received on 13th March, 2015. When I switch on my iphone 6 and set up my details I came to knew that I can make call only. I was unable to receive any call and even I cannot send or receive any text messages. I called to customer care quite long around two hours on the same day but my issue was not resolved. As it was weekend I went to AT&T store grossmont center, San Diego on 16th March, 2015, Monday. That guy took 40 minutes and advised me to go to AT&T device support center based in Mission Valley, San Diego. I went there and technician ** took around two hours and at last she told that she could not figure out exactly what the issue is and she opened ticket and told me to wait for three business days.

I am moving and started a chat to move my services over. It took transferring me 3 times and getting info wrong until my frustration was so high after over 1 hour, I hung up. The agents were distracted, left me hanging for up to 5 minutes at least 10 times and just plain kept sending me over to others so they would not have to help me. I hate what customer service has become in this country. Nobody has any courtesy for our time anymore. All of this to keep my services with them. I wish there were more companies to choose service from. They are unprofessional and unreliable. Worst customer service EVER.

I have had their service for a year and I should have known by how many times they dropped the original order. I had 2 bills - one for Uverse and one for telephone. Never could access the telephone bill online. Moved to a new location. Was quoted a certain rate for phone/Uverse combined. After moving could not access my account online, tech support said they were "stumped" in the meantime. My never arrived by mail so my bill was past due and disconnected. Every time you call you get the crappy voice prompt system, people who are not empowered to help and HOURS on the phone trying to straighten things out. HORRIBLE!

I have been an AT&T customer since 2009 although over the past 7 mos I have been legally to them charged $1561.63. Not due to user errors or any of those implications except trusting they were offering me a legit plan. As of today after giving them almost 1600.00 bucks in 7 mos, they disconnected me & added over $80 to my final fee?? Do not trust them! It appears consumers are being legally ripped off these days. Sad state of affiliations!

I closed my DirecTV account, costing me $312, to go with AT&T for all their great deals and promises. What a nightmare it was. In the 19 months I had my account for TV and wireless internet not once was the bill the same ranging from $54 to $209. I always paid my bill on time and then received a bill in November for the months of December to January, for I paid my November bill, and it was almost $200 and I decided that I had had enough.

In December, we upgraded two cell phones at two different times with AT&T at Target. We traded in two Iphones to get the special price and told the representative that we wanted to keep the same plan. Two days later we receive a text from AT&T that we had lost our rate and each line would increase by $25.00 per month. So this upgrade in the first year will cost me almost $800.00. Have called them numerous times, been in touch with management to no avail. They have told me they would call me back, never do. Told me many different reasons why this happened, been abusive and basically have no interest in their consumer. Be careful, do not trust them, it is the worst corporation.

NEVER EVER sign up with this company!!!!! They told me they credited my deposit back to me and I got a bill showing $186 credit. But the apps said I owed $258. I called to confirm and their reps were rude and condescending and refused to listen. My bill was printed incorrectly and NEVER revised and the first rep told me that she was reading from the account saying my deposit was credited. My bill SHOWS the credit and they still say I owe them. I've had this service 17 days and am ready to leave!!!!

I have been an AT&T customer for many years. In my excitement to get a new phone, I agreed to a monthly payment for the new phone and now realize that it is a total rip-off. I will be paying nearly $800 for the phone and could have gotten it on the open market for less than half that amount. AT&T has me in this noose for now, but I will NEVER do business with them after I have paid off this outrageous amount of money. Shame on you AT&T, SHAME!

I have been with AT&T for many, many years!!! I have some problems but they been taken care of and I was happy with the way they were taken care of. But now I'm so UNSATISFIED. I walk into our local AT&T on March 17, 2015 with one of my iPhone 6 that I purchased only a month or two ago. It was dropped, the screen cracked so I asked if there was anything they can do to help me. She asked,"Do you have insurance through us on phone?" I said yes but not through Apple. She said, "That's okay, I can help. Your insurance through us will cover it with a $199.00 deductible." I said ok let's do it then. So she does everything, has me sign paperwork, takes driver's license, goes in back room, takes about 7 mins, comes back out, says, "Ok done. This affidavit paper is your to keep. I faxed all paperwork over to them. You should receive phone by 4:00 pm tomorrow."

After receiving my bill in January, I called to dispute the long distance charges on it. The amount was $2959.05. My husband and I had let his brother stay with us while he was down on his luck. He was the one making these calls & we didn't know it. $2000+ for international calls $700-800, around $60 for calls in US and the rest in taxes. When confronted with this information, he lied about making the calls and we haven't seen or heard from him since. During the initial call with **, I was honest and explained what had happened hoping that would help. Was told not to pay the long distance, just the pay the monthly service which stayed $40-$45. And they would investigate and let me know something.

Every time the customer service personnel give different wrong information. Was charged wrongly, after following through with their wrong information.

I went to AT&T to update my phone from iPhone 5 to iphone6. The rep brought Out a 4G LTE tablet saying because the phone. I inform him I already had a iPad and had no use for the tablet. The mini iPad had a contract. He said it was cancel? I Paid $399 to get out.

I wanted to add 3 business lines to my existing AT&T account. I wanted to leave Verizon because of extremely poor service, but now I don't know which company is worse. I discussed the details of adding new lines and was promised a confirmation email which never came. I called 3 times and had to beg to have my last call escalated. Adding to the problem is the fact that my calls seemed to end up in a foreign calling center each time, so communication in English sometimes is difficult if not impossible. Lack of knowledge was the problem with both companies.

Beware!! AT&T needs your money. The contract seems to be for them and not you. My bill is $34 a month and they send crap to my door I did not order. The order sent to me was the exact same modem they hit me for 8 months ago for $300.00. I only need one modem!!!!!! I sent it back and months later it's still haunting my billing. Today I told them I'm done and I quit their service after 7 days from my last call. Told them sending no more money. I recorded long hours of recordings, talking to them when not on hold. Called 8 maybe 10 times over this; wasting my phone minutes with them every month. I'm now going to file small claims at my local county court house only 'cause I know they will try a collection thing on me. STRESS. It's easy to pay a $34 contract bill each month, I thought, but it's always way more than $34. B E W A R E ---- B E W A R E of a CONTRACT with AT&T.

Be aware that if you pay for service for international travel with AT&T utilizing their new passport application, they will not honor service that is not accessible. It is an all or nothing package so if your texting works but your internet service does not, you still will pay for the entire package. I paid $30/per phone for 3 phones and we were not able to access internet for the days we paid for it and I was told that since the texting was used they would not refund anything. I had utilized their international service 3 years ago without a glitch for the same purpose. There are cheaper alternatives that offer more reliable service so think twice and look around before purchasing their packages utilizing passport.

My wife has been an at&t customer for over 10 years. After repeated nightmarish and LONG (always over 1 1/2 hrs, frequently longer) her bill is so messed up and she is a frantic mess. This happens frequently, they do this deliberately, it seems. Has anyone else had trouble with at&t? This gets WORSE as time goes on and she still doesn't know what her bill is. It is ALWAYS a mistake on their end, they will issue her a credit but only after hours on the phone and much stress. SOMEONE HELP!!!!

Transferred over from Verizon - BIGGEST MISTAKE EVER. At the CULVER CITY store about 25 minutes away, I was told my bill would be about $140, saving about $20 per month over Verizon AND I would be getting 2 new phones, Iphone 6 Plus and Note 4. Who wouldn't do that? I wanted to double check with Verizon to see if they could match so I held off. They couldn't so.. I went to another store closer to home and they told me my bill would be $180. Consequently, I drove another 30 minutes to get the deal they quoted me before.

My AT&T Samsung S$ has started giving me sim card error. This seems suspicious to me because this makes the third phone of mine and 2 of my wife's. This has happened to three different brand of phones just about the time the contract ends. Seriously considering another carrier.

Have had 3 service appointments and no one shows to repair the endless problems with their internet service! They obviously just don't care about their customers so a great time to short their stock since this always leads to a rush of new competition in a free market! They can come and pick up all their equipment and shove their bill where the sun don't shine!

I talked to **, appeals manager on 3/12/2015 at 11:23 am. I want to know why I was not getting my union member's discount I was eligible for, which would have been a whopping $3.00 a month. I asked him why when I was told by AT&T customer service. I asked why I get different answers by other people. I was told "LACK OF TRAINING". Nice being told that by management. I was also told I did not have enough data on the type of service have, but for another $1.25 a month I can save $3.00 a month. I may be ignorant, but I'm not stupid. What a ripoff!!!

I just changed my phone’s password and I can't remember it. Now AT&T says the only way to get into my phone is to do a master reset on the entire phone, which means I lose all of my business contacts. They should have a second way to get into your phone like Verizon does on all of their smart phones.

AT&T internet service in previous apartment is wonderful, but service was really terrible after moving to my current apartment. Internet service was disconnected more than 10 times a day. So I asked them to fix it more than 10 times, they said to me they send a technician 4 times, but out of 4 only two technician was came but they didn't resolve my problem. And I spend almost one week to waiting. So I cancelled the service. But another problem happened to me. They send me a 54.78$ bill for activation fee and 10 days using fee. I said to them more than 10 times again, I will not pay for that because AT&T didn't activate internet service and I cannot use internet for that time. Then one guy said to me I don't need to pay for that bill.

I spent five hours on the telephone - going through the phone tree - being sent from one department to another - only to have the last person tell me one thing but then it turned out to be entirely untrue. I was outraged to find out that there was no way to review this corporation online. Seems they are much more powerful than I suspected.

I went into T-Mobile to open account because they are cheaper. 1/21 I then receive a bill 472.00 because they left two lines open. So then T-Mobile is supposed to pay balance on what I owed to 2 phones. I called and stayed on phone for over 2 hours, talked to 5 different people, I still couldn't make anyone understand. So now I go to pay bill today and it is now 691.00. If it had been closed 1/21 like I asked I wouldn't have this big bill.

When I signed up to the U-verse service with AT&T we agree on a price of $129 per month plus tax for 12 months. I am into my 8th month and they billed me $130 instead. I called them and they said because they are in a highly competitive business and costs is going up. I asked them "if I lost my job can I pay you less?" It is only a dollar but the point is we had an agreed upon price for a year and they did not honor their agreement. They even have the audacity to say they increase the price for everyone not just me. Is it so hard for a business to honor their agreement? Needless to say, I will be changing my services.

I called to sign up for triple play to get the hockey package with DirecTV at a great price. They told me I could get the hockey package with U-verse and save more money, as they now own DirecTV. I said okay and it turned out that was not the case..... I could not get the hockey package with U-verse. They finally switched it to DirecTV after I called and complained several times. Then I found they switched the deal and increased the price too. Since I was now at their mercy in terms of phone and internet service, I had to pay them everything they wanted or lose all my services.

My AT&T bill is always wrong. Always higher than what was agreed upon. They always say, "Oh no we never said that." The bill is always 10.00 to 15.00 more. I always have to call and speak to a manager and get upset all over again. The whole business is a scam I wish I never opened an account with them. They need to be monitored.

Phone does not work at all. Missed call mean missed work. People there are very rude. AT&T keeps telling my bill is over due - my bill 3 time the amount it should be. This a on-going thing with AT&T. I can't even call my other number or text. AT&T does nothing but blame me for it or the water or sky. The people are very rude telling there will my phone in a hour if I don't. Now I losing lot of money because I STILL NOT GET THE CALL. 5 DAY LATER I GET MESSAGE I have had with AT&T. I will be looking into what I can do. Thing is they don't even offer anything but tell it's me. It's real bad and they keep telling I leave somewhere else. I never get a bill. Then it must be the post office problem. Now I can't email with my phone or get emails. There other number on my bill the AT&T has told their self people buy smartphones on my acc. I can keep going. I get no help from AT&T.

I enter into an Agreement with AT&T on 12/14/2014, To renew my contract for the amount of $240.00 per Month with the condition that they will replace 4 new phones. Is longer, I sign a 30 month contract. My obligation was I had to pay for taxes only at that time, the rest was going to be a monthly installment for the next 30 months. At&t charge my CC 2 Times, I call them to refund my account and also call my CC Company to Dispute the charges due to the fact that they charged my card twice. At&t send me a bill for over $2000.00 requesting the total amount for the phones. I call at&t and talk to a billing Manager on Saturday 03/07/2015 at 10.15 am. I was told by the Finance dept. Manager that my next plan, I was going to be restore. Now at&t refused to honor the contract and Demand full payment on the phones.

I wish I could rate this AT&T store 0 stars. Last November, I upgraded my iPhone to an iPhone 6+ using the AT&T Next program. From the start, it was problematic. I knew it would take almost two months to get a phone, so my expectations were set. The problem is that the store messed up and somehow placed the order wrong. My first indication was that whenever I contacted AT&T, they couldn't find my order. Finally, two days before Christmas, I received my phone :) The phone came in a box with a return label to send my old phone back. In January, I sent my old phone back. Now the fun starts. Towards the middle of February, I got a text message from AT&T stating that I didn't return my phone so they were going to charge me for the non-returned phone $257.00. I talked to AT&T on the phone and they said I hadn't returned the phone. After several calls, they "found" my returned phone and promised to credit my account.

My family has been a loyal customer of AT&T for over 15 years. Hundreds of dollars a month we pour into this service. Years ago, they used to be accountable for their mistakes. Today, I am suffering over $60 in false charges and there is "nothing" they can do about it even with proof! In late January I went to Canada and called AT&T to inquire about international charges. The man I spoke to (I did not get his name unfortunately) told me of something called the passport plan, which was only $30 for unlimited calling and texting. I even asked him to repeat himself because it sounded like a great plan (I already had unlimited texting and calling, and the man said Canada was free because it's close to US). So I go to Canada, and rack up about 150 minutes of calling for the first few days. I brag about my plan to my co-workers on the trip with me, and they informed me that AT&T passport plan is actually $1/min.

I have been a customer of ATT for at least ten years. I was quoted a price of $160 for two upgrades and a "free" tablet. When I received my bill, it was $222!!!! $72 over what I was quoted. When I was sold the new phones and contract, the rep assured me at least 4 times that my monthly bill would not exceed the $160 that I told her was all I could afford. After going in the store to complain yesterday, they said she just made an "honest mistake" and told me I could go back to my old contract but would have to pay up front for the phones...about $1000.

When my balance on my go phone falls below or is 5 dollars AT&T will interrupt the phone call with a request to refill my minutes. When I questioned why I can not use the last 5 dollars on my account the individual went into asking me my phone number and could or would not initially answer a yes or no question. I then asked if I dialed 911 would I be interrupted by this refill request she said no but said my minutes would be charged. CAUTION If you run out of minutes during a 911 call you could be disconnected. When I asked to speak to a supervisor. They put me on hold and came back to the phone with an answer but NO supervisor.

My last bill was $1,304.00. I add a long distance plan and they tell me I was not cover because we used a lot data texting. This is fraud. I ask for a supervisor and I was able to reach one. The supervisor approved to give me a discount. After two week the discounts never was approved. I complain to the better business bureau and att president offices contact me but they only credit back $174.00. This is a not a good company - they're always defrauding client. Please help me with att, thank you.

AT&T MICROCELL, POOR CELL PHONE SIGNAL, NAPLES FLORIDA 34120, 3/8/2015. AT&T Microcell not working after 2 months in service. Red signal light clearly shows no signal available and signal indicator must be green for microcell to be working! Received notification from AT&T via email that I had to reset my registration information on Online.

Completely sucks. ATT hooked up my neighbor and it has been hell for her since then. First, she was told by the installers that she couldn't get the service she was told she could get. Then the service they gave her won't hold a connection for more than a few minutes. After 20+ service calls, they still haven't figured out what was going wrong. I work as a net. tech. in town and I checked out her lines after hearing her complain constantly about it. First, there is so much noise and so little signal that it is a surprise that modem could even connect. 2nd is that every time she turns around, she receives phone calls from them to upgrade even though she can't even get the service she has properly. Though she informs them so, they get very insistent that she upgrades.

We asked AT&T to set up a job trailer with internet service only. They said it would be "cheaper" to bundle it with phone service (even though the job trailer didn't have a phone). Then we get our bill and it has long distance on it. Called to complain, then another person told me we DIDN'T need the phone service, we could get a DSL line with a "dry loop" whatever that meant. Said our bill would be reduced from $105.00/mo. to $65.00/mo. Got bill this month, and it's for $107.00, MORE than the original bill was! In going through past invoices, we have been charged a different amount, each month, but NEVER the promised rate of $65.00. YOU'RE A RIP OFF AT&T!!! I'm switching to Charter TODAY. I should start billing AT&T for my time wasted dealing with this issue for months.

After several call and trying to explain my concerns about their inability to properly scan my check to properly apply payment to my account and trying to explain that I was being charged $30 dollars for (stop payment), they told me that nothing could be done or they were unwilling to do anything. The worst business practice I have ever come across.

Whatever is written and posted about AT&T is completely true about AT&T. When you call them they will ask you for info and after 5-10 minutes talking here there then the agent will say, "So sorry I have to transfer your call to another department." So normally your call is forwarded from one department to another at least 4-5 times. In between if you are not lucky somebody will disconnect your call and you have to follow the same process again. Which clearly indicates that all agents are either for time pass or doing soccer practice. But in between if just tell them, "I am here to make a payment," then all your problem have a solution there.

I was not too happy with AT&T (ATT); so I was looking around for another plan. I was entertaining the thought of holding onto ATT and getting an additional cell phone until I was comfortable with a new one. I then searched for cell phones and found that options required a new number or my old number could be ported. To do this, I was going to need some information from ATT so that the new company could check to see if the phone could be ported. I got into my account and started searching for my account number (one of the parameters needed by a new company for porting). The account number was nowhere to be found on my account information even though the site said that was available.

Cancelled service after no signal in area. Spoke with Customer service who informed me my extended plan on the phones (qty 2) would be waived due to no signal in my area. Guess what? Got a bill for 681.00. Contacted AT&T who said "Sorry we need the phones back before we can credit your account." They sent me a return label with tracking number **. They received the phones, contacted them after receipt - they told me that the credit to the plan had been denied. Filed two BBB complaints... nothing happened. STAY AWAY FROM AT&T!!!

Been a customer since 2001 when it is still Cingular. I got this "Next Plan" they offered which you pay a monthly amount for the purchase of Samsung S4 phone. This plan would let you upgrade after 12 months of paying, as stated, to the next phone you want without paying a contract fee if you want to upgrade before the contract expires which is usually 2 years. So I ordered the Iphone 6+ & received around 2nd week of December 2014. With the upcoming holiday, we all got busy & forgot to send the phone until January. I received a text reminder to return it before Jan. 30, 2015 or I'll be charge of $216 for the price of the phone. I mailed the Samsung S4 from the same box that my Iphone came with & using the stick-on return label they provided. I mailed it Jan. 22, 2015 with a Tracking number.

I could write many pages of my unfortunate experiences with AT&T but to get right to the point, other than a few service interruptions at the very beginning, my internet and cable work fine. My issue is with my billing. I was overcharged by over $250 on my first bill and it took me 2 hours on the phone with customer service to get the bill down to what I was promised. I even had to forward the representative emails to prove that I was indeed being overcharged.

AT&T was a nightmare from the word go. I refer to them as the "** of the Cellular Phone Companies". They spammed me instantly with updates - I'm talking minutes here - about add ons, specials, cable (I don't do TV), becoming my ISP and above all, their incessant and continual texts about "How are we doing?" in about 20 different versions.

Around Feb 12, I called ATT repair because I could make calls but not receive calls. On 2/15, they sent out a Tech, who hung a card on my door saying the problem was repaired. Later that day, I had no service at all. I called back and Tech came about 3 days later. He told me that the Tech had replaced something, but the Tech had 'forgotten' to hook me back up -- so my original complaint for partial service resulted in no service at all. He said that I should now have service. I called my number and finally was able to hear my answering machine. That was Sunday.

About a year ago, AT&T offered me a deal - I had complained about the increase in charges for internet and land line. They offered U-Verse and this would give me higher speed for internet and digital phone service at a lower cost. Last month my phone bill was about $64 and this month it is $98 plus. I have tried to find other options, but no other services are available in our area unless I go wireless and without internet. My husband and I are both over age 65 and on fixed income. AT&T's response has been that after 12 months of rebates, they can no longer give me the lower rate. How can they do a 40 percent increase on senior citizens? They do or would like to sell me a wireless service with contract. I'm not falling for that one.

I am extremely angry with AT&T! First of all I had gotten their service for my IPad in 2013 @ $14.99. Well I guess I didn't have enough "gigaBytes" that I was charged $29.99. Ok, but then my bill was coming @ $31.10, what the hell! Then I went ahead with the service for over a year @ $36.50. Why didn't I analyze this account sooner! Well all of a sudden it went to $56.50 in January 2015. Yes I said 2015! That is when I called and paid $56.50 for a bill stating account would be suspended even though I still had service. Account was never suspended. I then wanted to make sure and confirm payment received and tell them I was canceling my account.

On Tuesday February 17, 2015 I went to the AT&T store located in 3431 Lenox Road Ne Atlanta Ga and spoke with ** to add a line to my family plan. He told me my account had a $500 deposit so he offer me a deal that if I spend $200 in accessories he will waive my $500 deposit. Meaning I will not have to pay the $500 to get another line. The deal was great so I accepted.

I have had U-Verse for years. Since I live in Mexico 6 months of the year, I usually cancel the service when I leave, then activate a new service when I get back. Because of the unbelievable effort it took to activate the service, this time I decided it would be better to simply continue to pay the monthly premium of $39.95 so that it would be already active when I return to the US next time. I have been paying the regular $39.95 since July last year, but recently began receiving automated phone calls from AT&T (I have Vonage, so can get US calls in Mexico). The voice on the phone said I should call AT&T because there is an issue with my bill (i.e. I owe money and had better call before it's sent to a collection agency!).

On March 5, 2015, my phone number called me. When I said, "Hello", the call ended. AT&T could not explain why or how this happened. I consider this to be a very unsecure service. I was informed that mobile share plans limit my ability to call into a conference calls and ONLY 700 minutes per month is allowed. Since I call into a support group for American citizens being subjected to electronic and covert harassment (organized group gang stalking), AT&T are clearly showing their true colors that they do not support or care about their customers. I do not recommend for anyone to use AT&T or if they choose to use them, carefully read the policy.

I am writing to let everyone know that I have had the worst 2 hours waste of my life. I have been treated with complete disregard, shuffled around between multiple people, and all this because my international data package from back in December was not working. I am continuously being charged falsely for non working packages and unauthorized additions. I have had it with this company and their games! I feel like I am being played for a fool and no one is giving a **. I cannot express how extremely disappointed I am. It is unacceptable to treat loyal customers like this. I have been with AT&T since 2009. I pay on time and I cannot believe this is the return!

I bought an international plan for my travel on a Carnival Cruise however AT&T did not explain the terms and conditions properly and charged me excessive international roaming fees. The charges are invalid and they misled me as the consumer. The salesperson documented he explained the terms when he in fact did not. As a consumer, I was miscommunicated and AT&T is not taking any accountability on their part for their failure to misinform the consumer.

My husband and I got internet through AT&T November of 2013. It was only 54$ a month for the high speed stuff and at the time both of us worked crazy hours so having the internet was good for us to stream Netflix/Hulu. Fast forward a year and I'm pregnant with our child, so I'm home way more than I was before and we had decided that having cable would be a better experience for us. We chose to go through AT&T because we had already been with them for over a year and had never had any problems.

Back in June AT&T told me my phone bill + internet service would be $84.28 for the next one year. I asked many, many, times "Are you sure that my bill will not go up?" We also talked about taxes and other possible charges and the lady on the phone assured me many times "yes your bill will only be $84.28." In July my bill was $84.28 then the next month it was $83.31 then the next they jumped it up to $88.67 for the next three months.

On Nov 30 I had a past due bill of $30. I made a payment on that date, in full, with cash, at the self service kiosk at the local Mafia - oops - I mean the local *AT&T* store. At that time the balance shown was $30. And after the payment was accepted I returned to my office and thought I had just paid my bill in full.

I bought a Samsung Galaxy Mini in October and during that time, a gentleman named ** worked my whole bill and stated that my bill every month would be $155. Since then, I've had nothing but problems with overpricing, and you can speak to ten different people and they will give you ten different answers as to why the bill is that particular amount. I have spoken to several people in customer relations, and they go through my bill and tell me "OK, your bill from now on is $153 not including tax", of which they cannot tell me how much the tax is in California.

I have been with AT&T since it swallowed Cingular. Many years We have 4 phones on our family plan - 700 shared minutes, unlimited M2M, unlimited text, each with its own data plan. Expensive, but it works for us. I have my reasons for wanting it this way. Twice in the last 6 months after speaking with Uverse technicians/sales for TV issues, our wireless plan has mysteriously been converted to a plan with pooled data. Getting it reverted to its original has been painful and time consuming. The last time, I reported it to the FCC and AT&T contacted me immediately and professed both episodes to be "accidental". The same accident happened twice? I'm not buying it. I would love to find out what the incentive is for Uverse service technicians to access and change wireless plans.

Absolutely the worst att store. I was shopping with my mom and the sales clerk tried to talk me into the iPhone 6. I said I wasn't sure. She told me I could try out the 6, at no risk to me. I had 14 days to return for any reason no questions asked. So I thought I had nothing to lose. So I signed up for the iPhone 6. I didn't want to pay more per month than I had been on my 4s and they assured me they had. Great deal going and my new bill would only be a little more per month. When I received the receipt email, I saw my plan was over 50% more per month, a $37 increase per month, not the $12 we I had been showed in the store. Then, I changed jobs and had no service for att at new workplace. That decided it. Att wasn't going to work.

AT&T has charged me a full month of service fees on 5 lines for one day of service in my last billing cycle. They is truly immoral and wrong. When I joined AT&T, they only charged me a partial prorated month for these same fees. Shame on them for trying to scam and steal money from honest people. They are truly a despicable company. I have filed a complaint with the FCC.

What happened? Which time? There has literally never been a month that I haven't had to call and complain...and I'm a regular in their "chat room," as I call it. My bill has gone from $73 a month to $162 in the past year, and I haven't upgraded a thing. I have U200 without movie channels and the mid-grade internet...well actually, now I have less than that to reduce my monthly charges. WTF? Am I on crack or is that outrageously high? It took me about 8 months to get their auto billing straightened out. They drafted it out of my bank sometimes a week before the date they said it would be "on or after." I never received the rewards cards without calling and chatting with at least 3 or 4 people a day probably once a week, and some I still haven't received. It's all BS!! I'm soooo sick of them!! And don't get me started on the wireless crap. That's separate on a business account, and I'll need to see a therapist if I rehash that experience!

to it under terms and conditions." Nobody actually reads those things. I trusted their representative and now I'm screwed. Not for long. After 10 years of service I'm canceling and going to a company that appreciates their customers. Do not get ATT. You will regret it.

I have been a client of AT&T's for 15 years. Last summer I switched from a regular account to a GoPhone account because I was moving overseas. The sales rep assured me that I would not lose my phone number, my #1 concern, so long as I maintained a balance and used the phone once/year. I called to see what my balance was today since I will be returning to the States soon, and found out that not only did AT&T cancel my account with no contact whatsoever, they issued the phone number I had for 15 years to someone else.

We have been customers with AT&T for at least 10 years. A couple months before Christmas, we were struggling because of excessive medical bills and I called to see if I could lower my rate, and I did change my plan. The November bill was lower. December, our bill had a $145 fee on it in ADDITION to our normal monthly bill. I called and asked what this fee was for and they said that they had messed up billing in November and had "left off that much" of our bill, so they added it back on in December. I told them we could not pay a bill that high, that we were behind on our house and our truck due to excessive MEDICAL bills from a bad car accident that had totaled our other vehicle, and that we couldn't replace that vehicle. I also am supposed to have SURGERY from that car accident and have had to put that on HOLD due to finances.

AT&T was my Wireless, Television and Internet carrier for about 5 years. About 6 months ago I started getting Red Hat alerts from the AT&T Mobile Security Center. They installed an app with an icon of the world with the word Security written across it. These alerts were written in computer code and I did not know what they meant. At first I just deleted the emails and then after a while I clicked on this security app and there were 50 to 60 Red Hat alerts. (I have printed out 1 of them and still have it.)