AT&T Wireless Reviews

I was going on vacation out of the country and was sold an international day pass for $10 a day which would only be charged such if I actually used my cell service while away in Mexico but I was specifically told that if I used WiFi I would not be charged. Thus I paid for wifi service while I was there and turned off all international roaming on my phone and only used wifi. When I returned I was surprised to see AT&T charged me the $10 per day for each day I was away.

I am a customer of AT&T for almost 10 years now and just 3 weeks ago, I went to AT&T store to change/update my plan and get a new iPhone 7 Plus and an upgrade. I also wanted to add a prepaid plan using my old phone, not under AT&T contract, and they offered it to me for just additional 20 dollars to be added on my current plan (unlimited talk/text and 3 GB data plan every month). On top of this they also offered me to get a free iPad Mini for just 10 dollars a month for 24 months which I ended up getting.

This company will lie to your face and hide the fine print to scam as much money from you as possible. The service is really not that much different from Sprint or T-Mobile and they charge more than double. They did not honor my BOGO deal and the ETF credit took 3 months to be given. I had to pay out of pocket for my ETF from my former provider and AT&T's high prices. I was out almost $2,000 just to change to AT&T and even then they didn't cover all of my ETF. My family and I have been with AT&T for years, decades even, but I will officially sever all ties with this dishonest company. I will also make sure to discourage as many potential customers as possible.

If you read this before signing up with AT&T don't please as you will regret it eventually. I was a customer for about 2-3 years and loyal. Eventually the bills got too high and I changed to Sprint with the buy out promotion. AT&T transferred my last bill to a collection agency without notifying me. After reading reviews I decided not to contact them and instead pay out of good faith. Please do not make my mistake and sign on with AT&T.

I got a new contract with AT&T and was told that I get a free tablet and that was it. Later I find out the free tablet is actually costing monthly payment for two years!!! The salesperson never mentioned anything about the mandatory 2 years service charge for the tablet. So I ended up with a tablet that I never use and have to pay for!! I say be extra careful with what they offer you as free since you are going to be paying for something that you never wanted at the first place.

I was on Prepaid for $45 and then switched to postpay, my first bill was $130. The bill had $60 of FEES which were not disclosed. There is no Duty of Care from them and Fees are charged without advice. I asked for my signed agreement but that too was not provided. I have searched my email for a copy but it was not sent either.

On Dec 30th 2016, when I called to change my cable TV to DirecTV, the rep talked me into signing up for AT&T Cell Phone. At that time my family had 5 lines with T-Mobile with 6GB for each line with total payments of $166 including tax and all fees. The rep said that AT&T won't charge for any overages and recommended that I sign up with any data plan. I told her that I listen to YouTube while I commute to work and back and I watch videos on my phone often. She promised all that will work without any buffering and no overage charges at all and offered 5 lines for $140 + taxes/month. Against my better judgement, I signed up. Big mistake. DO NOT TRUST THESE REPS WHO CALLS YOU OR YOU TALK TO. After total of 3GB for all 5 lines, I was unable to listen to YouTube or stream any videos. Data speed decreased after 3GB so no video will work at all. BAD SERVICE.

As an AT&T customer of approximately 5 years, I purchased an iPhone 6 at a store location. It was never told to me that my phone was "locked". When I tried to go to another carrier discovered phone is locked. Phone was paid off all installments on 2/9 '17. My phone is still not unlocked. Poor customer service in Murrieta CA & by phone to resolve issue.

From the onset of acquiring AT&T as an internet and cable TV provider each phone call to set up the service and subsequent phone calls to report difficulty resulted in hour plus calls. There were 4 different technicians sent out to my condo with a different reason why my service was not working each time. It required rewiring on two occasions with no improvement in service. For the last week I had the service I was unable to connect at all and told to reboot which did not work.

Every single time I have needed customer service I was disappointed, appalled, and outraged. Contract is up in August and there is no doubt in my mind that I'm leaving AT&T forever. I just got hung up from the customer service representative that lied to me when I asked him if he is in the United States. He was obviously in the Philippines and I know because I have worked at a call center for years, know exactly what they sound like. I could not understand anything he was saying so he hung up on me.

I live in Southern Colorado, I have OK service in my house in town, lose connection while talking several times a week. Marginal service out of town, had to install a booster system/aerial to get service at all. It cost 115.00 for two phones.

I called AT&T several times because my bill was too high. I was getting overcharged. The bill was never what it should be. Every time we spoke to them they said it would go down but it never did. The last straw was when I got a bill for $500. I knew they were out of control so I ported my number out. Since then they have continued to add to the $500. Now it is over $1000. This is unacceptable. They couldn't figure out how to stop overcharging me but they had no problem Doubling it. I'm feel lost with these guys. Every time we called they assured us that it would reflect the correct price on the next bill but that never happened.

I recently purchased a plan with AT&T to get away from Sprint. Since we primarily do things online to avoid the pushy in-store salesmen, we were pleased to find that AT&T does indeed offer the option of setting up your phone plan and purchasing phones online. We purchased two new phones and placed them on the same 3G share plan.

A week ago, I placed an order for Uverse for higher internet speeds. I was not informed that my phones would be on VOIP service. My basic rate would be around 60 bucks a month for 18mbs. They offered me a promotional deal of 45mbs for the same price. Yesterday, my phones started squealing and making a tinny sound... couldn't understand any commo. I talked to a repair tech in the Philippines, and went through the reset modem step. It fixed the noise issue, but incoming calls all get a busy signal. The tech scheduled a repair at my home for today between 1-4pm. Never showed.

AT&T cell reception has been very reliable. We bought a Lake house in Michigan, over 150 miles from home. We originally thought we wouldn't have enough bar strength (coverage) to be able to receive a call. I was wrong. We traveled all through Michigan and never lost a signal or lost a call. I went to Seattle to visit family and was nearly 6000 ft. at a Mt. Rainier observatory and never lost the signal. We have been an AT&T customer for 20 years and will continue. We are also customers of their internet.

After months of calling AT&T corporate (18 times to be exact), we received conflicting information and not once we did receive a phone call back about our situation. We had to go back into the original AT&T store, who said "there is no record of this trade. sorry." We then had to get the district manager involved to pull up security footage to show the phones were turned in.

When I was preparing for my move, I had scheduled the transfer of my internet and home phone service w/ AT&T. I had received confirmation of an appointment where the installation technician would arrive for installation at the apt. that I moved to, on 2/15/17 between 11 a.m. and 1 p.m. On 2/15/17, I was at the apt. from 10:45 a.m. onward till 5 p.m. No one from AT&T showed up. I called AT&T and informed them. No one apologized. Around 1:45 p.m. on 2/15/17, Ron at AT&T informed me that a technician would come on that day, and that I would get a call from the technician prior to arrival. I had informed AT&T that I would be at home only till about 5:30 p.m. that day. No one called or came.

After switching to Time Warner from AT&T, I was soon contacted (day of installation by TW) by AT&T's retention department and was offered a rate along with $300 in gift cards that made up for the dollar amount that I had switched for. I have since had to contact AT&T three times regarding my original service request because my bills did not reflect the charges which were agreed on. Furthermore, It was agreed upon and I was promised 3 Visa Gift cards ($300) which were supposed to have been issued 4-7 weeks into my service that I have not received.

Dishonesty, in customer service. In the warranty department I received a free phone from AT&T because they were running a promotion for the Asus phone, all I had to do was pay my monthly bill, I took the phone to their store and had them to set it up, after a while I was fed up with the phone's not completing calls made to me and just not doing the right commands, I took the phone back to them and had them to check it out, I was told by them that I needed to call warranty department, to send me a replacement phone which I did. I had to pay $81.00 for them to replace the phone and they would return my money after they received it back with no damage, to make a long story short, now they claim the phone was damaged by me because water got in the phone. I never had the water near any water, now they refuse to return my money, if the phone had damage before why did the technician tell me that, before I paid my money.

Our phone plans go back as far as Cingular and we are not big complainers. But I have to say, today I MUST complain. But first I would like to say how pleased my husband and I were when we went into the ATT satellite shop at the mall and spoke to some rather friendly and helpful guys you have in there. Sincerely they went over and beyond helpful you should be proud. We originally went in for a new phone, but when I asked why did our bill fluctuate sometimes it was explained to me that was the service that we had. I can understand that, but after realizing that I was paying an awful lot for the service.

AT&T was better when they were Cingular. After the change and being a customer of 13 years they charged us monthly for a phone that had a known issue of faulty speakers because the warranty had expired and then charged us a $50 deductible to tell us this. After which we were sent a refurbished phone for $150, that was the same model with the same issue. So $200 and 8 months of paid billing for services that cannot be used!

My cell phone companies have been purchased by bigger companies over the years. From Ohio to Arkansas to now Florida, AT&T has worked the best for me. I have tried the others and they charge too much for what you get. I changed to the GoPhone plan, have the same service for $40.00 and others pay $100.

First of all cell signals are unavailable right near towers in Attala County, MS... So if you don't mind paying high costs for phone service you can't even use UNLESS you hold a light pole while standing on one leg and chewing bubble gum putting the phone to your ear holding it on your shoulder while you wave in the air frantically TO USE THE AT&T CELL PHONE then you might endure calling the AT&T business office to be told they can't help you with your wireless bill issues or signal issues only to be told to call the Wireless Dept. And then to be told by that Dept to call the Unified Billing Dept... only to be told that they are closed for a holiday that the Billing Dept and the Wireless Dept. Didn't get for a holiday!!! Go figure!!!

I find AT&T's service almost adequate. There are areas that the service just drops off and you have no signal for no reason at all, this will be in an area where there are tons of homes so not in the middle of nowhere. I also feel that AT&T charging so much for unlimited data is price gouging but, I wouldn't switch carriers because AT&T works best with iPhones.

I was over billed and over billed. I submitted a dispute and nothing has been done. It took a year paperwork to change financial responsibility because there was a discount if I had both. I never got a discount as promised 1 1/2 years ago or more. Now they are telling me they don't have discounts just because I bundled. The billed ranged from $200.00 to $350.00 with no cause. When I need a new phone they said they had buy one iPhone 7 plus and get the second one free. Then they said I couldn't have it after arrangements were made, because again it took so long for their paperwork, so they said. My son is fifteen and has cancer and we are going through an awful time. I also am dealing with colon cancer, calling AT&T every month is not on my agenda. Any task is hard for me and so I am not able to switch.

My husband and I have been on a family plan with AT&T Wireless for over 15 years. We got one of the cheapest data plan (200MB) for $30/month and $50 for just talk. Anyway, Sprint has a plan 6GB data with unlimited talk and text for a total of $60/month for 3 lines (50% off from AT&T plan). On December 24, 2106, I called AT&T to see if they have similar deal. They could not find anything cheaper what I ready have, so I told them that I will be switching over to Sprint. A couple days later, I happen to log in my account to update my credit card information, I noticed plan has changed. They decided to upgrade my data plan to $150/month (5 times my current plan) without my authorization.

I have found several locations, my home in Florida for example, where the AT&T coverage maps indicate there should be good coverage but in reality there is poor coverage or no coverage. Calls that do get through often break up or are unexpectedly dropped.

They provide excellent customer service at their stores and online. Their website can be confusing at times but I've never had any problems when I've called for information. The signal is reliable and I'm happy with my service.

There is not a single good thing about this company or their services. I had a single cell phone plan, overpriced and highly controlled data plan of 3 GB. Even though I barely did any music streaming it sucked so bad. Forget being able to use gps and listening to music at the same time. The data was controlled and gone in no time. I didn't even watch movies or videos. To get more data was so overpriced. I was told if I got internet and TV it would be better pricing and services. Especially if it's all combined into one. That's a lie I learned later. They suck you dry and don't care about you as a consumer and your needs. There's no heart for the people from this company.

Mike the worker at the Geneva NY AT&T was the rudest, most inconsiderate employee I have ever dealt with in my life. He repeatedly tried to belittle my intelligence by spewing out incorrect information regarding my AT&T phone plan. [I know this is incorrect information because I called the insurance company after to work out the issue with my phone].

AT&T in my area (NE, Pennsylvania) does not have the coverage of Verizon. We also have a fairly good "grandfathered" family plan which we are happy with. Unfortunately, we have poor service within our house. I wish AT&T would plant more towers.

I have been on the phone trying to get some satisfaction about my internet and charges on my bill - no one has called back. The DirecTV has been down for three days. I am still waiting. Would like to know what the increase is for because I'm not getting the good service.

AT&T is a great network. They are one of the few with abilities in integrative technology. The user experience is dynamic and offers its user a multimedia approach when it's important and for leisure too! I'm a lifetime customer.

Think twice before you choose this company. I recently deactivated my cellular services with them after being a customer for over 15 years (I was with them when they were Cingular Wireless) because of the horrible customer service I received. I set up a payment that was to automatically deduct $351.72 from my account on the 15th only to have my services disconnected on the 17th. They had the note in the system that account was set for payment on the 15th however, insisted that because there was an error and the payment had not been automatically deducted I was now to pay $714.24 to reinstate my service (the additional $351 was because now my bill was past due 3 days).

Today my wife and I went to the Georgetown, Texas AT&T store. We have been a customer since the brick phone days and left once overpayments not credited correctly but Cingular took us in and we were happy. Now after we were bought and back we have used the "contract" method when it was time to upgrade to a better phone or service plan. Not once have we been told the truth about cost. I make it a point to ask "What will the total bill be monthly?" I can understand the taxes may be a problem to calculate but the bottom line? Not only no but hell, no.

AT&T is nothing but a rip-off. I WAS a customer of them for over 12 years and I finally realized they don't give two ** about nothing but money. They add fraudulent charges. And if you ever have a death in your family or lose your job, bet your last breath, you'll lose your service too. They're nothing but money-grubbing heartless grifters!!!

I have been a customer of AT&T since 1996 when they were first Bell South. There may have been a third name. I have never had any problems with this company. My billing is always accurate! Customer service has always been great. My recent business with them was to see how I can lower my bill. The Customer Service Rep was so nice and willing to help. She was able to lower my bill by $150 a month and I didn't have to buy or upgrade anything. It's a pleasure to do business with them.

I have been a customer since I was 12 years old. Now, a wireless customer for about 10 years or so. My service has been really good. I have only had a few problems within all those years, but they were taken care of. I would like to get a new phone but like all other carriers, they are too pricey; when you do a claim thru insurance on a new phone, you get a refurb in return.

They kept raising my bill, for no apparent reason, finally at over $81.00 had rollover minutes that I never used, so I wasn't over my data limit. I called several times to get the rate reviewed with no luck fixing. I promptly cancelled my service and went to straight talk, full bars for the first time ever. Not true with AT&T never ever had full bars. So happy with straight talk, I tell everyone about it. I have unlimited everything for $45 a month with straight talk. If you aren't happy with AT&T you should change to Straight Talk too.

Not easy to get hold of customer service and when you do there is so much chaos going on in background you can hear. Phones ringing, people talking loud, is some of the issues. It's very hard to understand these people because they don't speak clear English.

I have been a customer of ATT for over 40 years. When I was looking to upgrade iPhones they would offer no incentives for being a loyal consumer. They just said take it or leave. I left. Very disappointed with customer service. I also have tried to have a monthly charge, that I no longer wanted. 2 years later it's still on the bill.

I have currently AT&T and wish I could afford another carrier. I usually pay my bill at the local kiosk, but for the past few months they have been TOTAL **. The kiosk has a machine that will take my payment, but will ONLY take bills and give back change. I pay the exact amount and require no change. The crew at the kiosk frowns and begrudgingly will take the monies. AT&T also added additional monies to my existing plan without prior warning. Before switching to AT&T I had another carrier, and they really SUCKED.

I have some tablets thru AT&T. I just bought a iPhone and was calling to see the amount of my new bill. I called last week to see and the young lady told to hold on, her name was Kalyan, she came to the phone and told me she had good news for me that I wasn't going to have to pay the last four payments since it was almost paid for but I looked on my bill and I saw I was still being charged. I called today 2/14 and was told that it wasn't true. I feel like they should stand by what I was told. I will not buy anything else nor will I recommend them to anyone else Karen ** also I have been with them for many yrs.

They will overcharge you and your bill will be even more each month and when you call them to fix it they will put you on hold forever and then the phone cuts off and then you have to call them again. I've been doing this each month and still don't fix my bill like they promised, I can't wait until my contract is done and I'm going back to Sprint, because if I stay with them I need therapy just because of them. They will put you through stressful.

I have been with this company for a VERY long time. They are probably one of the more expensive cellular companies out there. I do not like the pricing and the packages are getting to be too expensive causing me to look elsewhere. I pay $178 for 2 cell phones... awful I know. I also have my internet, television and landline through them. So I have had all of my electronics with them a long time. They used to let you get a FREE upgrade of a new cell phone, now they do not. That is an aspect I don't really like. Now what they offer is a new phone for say... $900 and you can then put it on a payment plan??? Yeah this is why I am switching! Wish me luck! I hope this helped you too! Take care!

Had issues with AT&T and their useless customer service employees. They kept trying to tack on additional charges and penalties for early contract closure. I imagine you can do whatever you want when you are a large conglomerate and lifelong monopoly. I am glad that there are some companies giving them a run for the money.

Found an item on my credit card statement from AT&T. Had no idea what it was for. When I contacted customer service, after several very long holds, they had no idea what it was for either. Next week or two, it turned out we had no cellular data on our tablet device. When we were offered the option to purchase some, I couldn't remember the password for that particular email account. Still waiting for a reset message from AT&T. Overall, we do get pretty reliable service for our cellphones. Occasionally, calls do break up though. I am not too happy with the causes AT&T support; they tend to be anti-environmental, anti-women's rights, anti-consumer rights, and anti-worker. Am considering switching over to CREDO Mobile.

AT&T has the worst customer service ever. Since October of 2015 I have the service and every month I have to call to fixed my bill. Their customer service will tell you that they resolve the situation and the credit will be added to the next bill. I just call again to fixed my bill and they toll me to call tomorrow and disconnected me. Now my bill is late so they can charge for a late fee. If you go the store they don't want to help you. Because they have a contract with you are at their terms. I will never recommend this company. I will tell all my friends and family not to use this service.

I had to relocate to NH from VT and needed to cancel my DirecTV. The Condo Association did not allow dishes. While canceling I asked the associate if since not allowing dishes was out of my control would the early cancellation fee of $280 be waived. He told me 'Yes', since the circumstance was out of my control the fee would be waived. For some reason the RMA kit to return equipment didn't get done. I had to call them again. I checked with a different associate about the cancellation fee and she assured me the fee would be waived.

Threatening to shut off my 3.0 DSL internet access unless I upgrade in 30 days which will end my low income AT&T/BellSouth $5 per month internet service. I thought I could keep my current service until 2020. I had it only 8 months. Can they turn off my currently paid AT&T internet access??? I do not want to move/change my current internet. It is good enough for me and affordable. I am on SSI/disability of $735/mo & some Food Stamps which qualified me for the internet service I currently have. Must I really have to give it up or can I fight this injustice in some manner??? I need to know what to do before I try to deal with the sales dept as that is the number they told me to call by/before March 14-2017 which is 877-377-1686. I also have pre-paid MagicJack VoIP Service on this current DSL Service for over 3 years, so my line phone will be turned off along with 911 service if they shut off my wired DSL internet service. Thank you.

They really did not explain the use of the phone completely because we are seniors and need extra help. They just sped through it and got us on our way. We have owned the phones for over 2 years and still do not know how to use them.

I just switched over to AT&T over a month ago. I switched from Verizon. It was a big mess for us. AT&T did a lot of work to help us out. They fixed all the problems and cap that we had to deal with. I like their service and the people are great when you are talking to them.

This company is for all practical purposes good. I did experience a time when I was misled about changing my usage and it turned out not to be beneficial for me. They are normally accurate about their products.

I switched my personal account over to my business account in September 2016 and was told that I would have to change numbers (huge inconvenience) and also pay everything off, which I did. I started receiving bills for my old account two months later and after repeated unsuccessful attempts to get it through to their completely incompetent customer service personnel, I asked to speak with a manager and was instantly told that they were all on other lines. After not receiving a bill in January 2017, I hoped that maybe they had finally figured it out but instead received a collections letter in February over a $62 bill that only exists due to their incompetence. BEWARE!!

I was first in contact with a AT&T sales rep at a Walmart whom promised me a gift card and cheaper service. The tv internet and phone let's just say it was too good to be true. I signed up for the service and canceled my Comcast triple service. First the installation guy came and only connected tv and said the internet and telephone guy is coming in an hour. That guy still to this day still hasn't come so I contacted corporate office which told me I never signed up for those services. Mind you I have the paperwork and said that they would have to check my credit again to get the services.

They seem to be trying to get better but they don't always train their employees well so the answers you get are frequently incorrect. The cost of services from this company is difficult to afford and we are considering looking for alternatives that are more cost effective.

Nov 1st I purchased a new S7 phone and new service with AT&T. Two weeks later the new phone started acting up intermittently by not connecting calls and not sending texts. Service said it was the SIM card and replaced it. It worked for 2 months and then started the same thing. They replaced SIM again but that didn't work. Now they want to give me a refurbished phone to replace the 3 month old new one that I am paying over $700 for. If I had wanted refurbished I could have bought one for a lot less... Total ripoff. I bought the phone from AT&T, pay AT&T, signed loan papers with AT&T but now they say Samsung won't let them give me a new phone... Bull. You sold it to me, you need to do what is right. Going to be a long 2 years with this kind of start. Time our government protected consumers.

Absolutely horrible... someone changed my password so tried to reset it and it didn't work. Had to call them. They say the foreigners are better with tech but no they are not. I am American and a whiz at it. They can't understand English and that is all that is at these call centers - ridiculous! After an hour on the phone and transferred to 4 people they wanted me to yet call a different number. Told them to go to hell and will create a new email account with a different provider!

They don't have good service in the area where I live! They don't have towers in our area. You can lose service going down the road! Can't get internet on our home phones because they don't want to fix the wire because we are rural! Their service is expensive too! And I don't like having to be in a contract all the time to get service! Now they own DirecTV and have monopoly on that too! I don't think one company should have so much control and then not get service without it being so expensive! Now they have phone, internet and tv service! So just for those services it can be 300 a month!

The service is on part with other companies but it is expensive. We have been with them for about 10 years. We see lots of offers to new customers that might lower our $250.00 + a month bill but they are not offered to existing customer. Bummer.

Customer Service HELL. Why does it take THOUSANDS of times of repeating over and over and over again the SAME information. It takes forever to get to the right issue, you cannot simply push 1 or 2 for yes or no, you have to wait for the recorded prompt to tell you, "that isn't necessary, I can understand..." I have been on the phone now for 20 minutes, "can you confirm the number associated with this account...." Two minutes later, "the phone number with this account is what?" They have ALL of my information, every bit of it in front of them, there is no reason that they should ask and reconfirm over and over again the same information. Then they tell you to log onto myatt.com (whatever) that is never able to work. I had paperless billing, trying to get the detail, "yes ma'am the reason you don't have the detail is because you have opted for paperless billing... " Shoot me now, these people are IDIOTS!!!

AT&T International Charges: AT&T charged nearly $4/min to call Bangladesh while you could call free when you use wifi. When I called the customer service to give me a bit of credit due to this outrageous charges, Debbie and Brandon said (02072017 at 4:43 PM) they wouldn't adjust the price because I canceled the account. What the billing has to do with canceling AT&T services? These days you could even call Bangladesh for a nickel at most. Though I used only two days before I canceled the AT&T services, they charged $8 for Universal Service Charge as if I used their services for the entire month, so it wasn't prorated.

I returned my iPhone 7 Plus and tablet on November 28, 2016 USPS showing package "Tendered to Returns Agent" which is Newgistics. I have seen numerous complained by AT&T customers regarding similar Issue. I called AT&T reps multiple times and I was given case number multiple times during 2 months long period. Every time after deadline of Case resolution date I contact AT&T to check status and I was told case was CLOSED due to incorrect tracking number. I provided the correct tracking number and I was able track it through USPS that it's delivered to Newgistics. I tried to track my package through http://www.tracking.smartlabel.com/ and for few weeks I can see the status as "In Transit" even I returned my package on last week of November.

I have had AT&T most of my adult life. I had both U-verse and Directv as well as phone service. Never had an issue (besides the rising monthly satellite bill) til now. I had 2 phones and an iPad with unlimited data. My service was about $170 a month. We added another phone in December. Now all the sudden my bill jumped up to $444 a month.

Do not use this phone company in any case under any circumstances. Being without a phone at all is much better than AT&T. I have been using AT&T for 4 years now. I bought many new devices and every single time I had a worst experience. I was new in the country and I came as a student, so I was recommended to AT&T which I wish I had not. First time I bought a phone with them they told me monthly charge would be 67 per month. But they kept charging different amounts starting from 120 to 400 per month. When I would call to ask them why they charged me they would make up some ridiculous things and tell me. I believed them and kept paying that high amount.

Their customer service was great about 2-3 yrs ago but its obvious they outsource the service now, calls are tedious & no one ever knows what they are talking about, the answer is different everytime you call. I'm thinking of switching.

Their customer service and ability to resolve problems once is horrible. It takes 7-8 and several different agents most of whom has no clear understanding of the company's policy in order to resolve an issue... I frankly believe the people that runs the company themselves has no clear understanding of the operations and the people they're in charge of...

I never complain about any companies on here but AT&T is the worst lying company I have ever dealt with. We added a line with our own phone to Jason's bill. They told us it would be 155 a month for both (alone Jasons was 115). A twenty dollar activation one time fee would be added to it... Then a woman calls us a day after we added the line and tells us we can bundle our internet, cell, and if we switch to DirecTV we will get a huge discount. The bill for all would like like 170! Explained it all, even called us back the next day!

Had to call AT&T Customer Service again due to intermittent connectivity issues. This is the second time this month. This time around the service center could not even help us with our issue due to an internal outage. About 2 weeks ago, customer service claimed that our issue was our modem. Several hours later we notice a crew outside our neighborhood, due to an outage. Over the last 2 years we have experienced outages that were intermittent, lasted a couple hours up to lasting over a week, when they sent a third party contractor to replace the termination point and the severed the connection. Very poor service.

We have been an AT&T customer for many years -- 30+? We have 3 home lines, fax line, 2 cell lines, 1 mobile wifi, U-verse Internet, and now DirecTV; clearly we pay a lot of money to AT&T monthly. Last Fall we were traveling on business and activated a passport program for our mobile lines -- or so we thought. When we received the bill, our out of country charges were over $900! What happened to the passport program.

I contacted AT&T after our move to inquire about the unlimited data plan and DirecTV bundling packages. We signed up for the bundle after being offered a promotion including a $300 visa gift card and a free tablet. We really weren't ready to make a decision but we were told several times that this was a one-day promotion that would be lost if we didn't sign up that day. This was early December. My 5-year-old has checked the mailbox daily since then eagerly awaiting the tablet we promised her. By mid-January neither had arrived so I "chatted" online with customer service. I was assured that both would be sent by January 25th. I have this in writing. When I called again today and spent over an hour being transferred around and "disconnected" I was told this promotion never existed. I am now stuck in a 2-year contract with no recourse. AT&T is unbelievable. They blatantly lied to us. I am so disappointed.

Cell phone wireless Contracts & Asurion Insurance - Simply put, AT&T lied about the contracts, the amount to be paid. Their deceptive "Buy one get one free" wireless phones. They don't tell you the insurance paid on a phone goes to a different Company called Asurion, which wants blood to get a replacement phone although you pay on time every month. You pay off The financed balance after 3 months and then they tell you that you still owe for the free phone! Don't waste your time with AT&T.

This Galaxy S7 is supposed to be compatible with AT&T SERVICE!!! But it only receives 3g signal. And not the 4G signal that I am paying for!!! Truth in advertising is a must when selling to the public! This company lied about the phone!!! And this company does not tell the truth in advertising!!!

AT&T is forcing my mother to pay $1500 to change her plan and/or close her account. It is outrageous! I recently found out that my mother was behind on her phone/cable bills. She is paying AT&T $380 for Uverse Cable/Mobile phone and missed Dec payment while also been one month behind. Her last payment was at the end of November. First, who charges a 70 year old woman that amount of money for phone services these days? I immediately called and spoke with a Supervisor who was very friendly and agreed to assist in resolving the outstanding balance with a payment plan, change her plan to something affordable and restore services. The issue was she didn't know her security PIN. Unfortunately, 3 days later after going into a store to change the PIN, we called back to pay $500 down, change her plan to something reasonable, and set up the arrangement to pay off the balance.

I was on a promotion that ended in January. They told me last September that I would get a better promotion in January. Instead they didn't have a new promotion so I canceled and went with Cox and now they are charging me an early termination fee that I never agreed to. The guy that signed me up for the three month promotion in jail in September said, "Don't worry. In January you'll get a great deal," and my deal was that I had to pay 250 a month and they had no promotions. I will never deal with AT&T again.

I have been a AT&T customer for over 20 years, finally decided I had enough of their crappy undertrained personnel. When I decided to cancel the service they had issues with everything then from calling them to personally driving 45 minutes to a "main home store" to speak to them in person twice, plus two store managers, after talking to 8 different people. Three of which were in a management roles. Not two people had the same story. I can see why people have so many complaints from this company. Terrible, terrible.

It was just before Christmas when I went to the AT&T store on N Broadway in Hicksville. My daughter is going to a private high school in the fall and I was looking to get new phones and lower my costs by switching from Verizon to another carrier. I explained to the salesperson, **, that I had two iPhones (5Ss) and was sharing 4GB for $170 with Verizon and I was looking to lower my costs and exchange the phones for newer models. "No problem" he said. A short time later I get a bill for $329.

ATT wireless does not explain all the steps you need to do before you switch making it very difficult to give you the money they say they will to pay for you to switch over to them... Even when I've called in they come up with every excuse to give you the runaround. They want you to produce a old carrier bill when you're paperless and don't make notes to your account. I've called in concerning my account, bottom line ATT wireless lie to you and don't explain, so I'll be leaving ATT, the switch is not worth the HASSLE!!!

AT&T Wireless customers for 15+ years. Recently switched our unlimited data plan to a shared data plan to save money. While in-store, I was offered an ipad mini for $50 and was told it could access the shared data for $10 per month. After barely using the data I tried to cancel the service, only to be told I agreed to a 2 year contract of data service on the ipad. This was never discussed in-store and their sales rep knowingly hid this information to make the sale. I asked for them to void the contract so I could stop the data today and they refused. We were completely taken advantage of by this sales rep and AT&T did nothing to help the situation. Needless to say we will be switching providers ASAP. Be careful of what AT&T tries to sell you! Total racket.

AT&T has the worst insurance and phone replacement program I've ever dealt with and as soon as I'm done paying my phone off I'm leaving. When I first purchased my phone I was given the option of adding insurance on for a certain monthly payment; I was either lied to about the deductibles or they changed the prices without notifying their customers, both bad. I was told that if I needed to replace my phone before six months had passed it would be $150, if it had been six months to a year it'd be $100, and if it had been a year it would be $50.

I have a Galaxy S6 phone. In October 2016 my phone had a update that cause multiple problems including but not limited to a failure to take a charge. After hours on the phone with Customer Service they determined that it needed replaced and is under warranty. They replaced with a refurbished phone that was equally problematic. This went on for 3 phones. On the last phone, when I sent my phone in they billed me 506 for damages. (Yes, it could have been damaged in mail -- however was fine when it left me.) I do have insurance and had the phone been damaged I would have obviously used my insurance instead of opting for the inconvenience of the warranty.

I enrolled in the promotional AT&T Next Plan to get my iPhone7 with the trade in of my iPhone 6s. The 6 worked great but with an increase of $5/month with a new phone, why not?! My phone was encased in a waterproof case all around - what could be the problem? Once I received my 7 I followed the instructions to return the 6. The worker at the AT&T store was wonderful. She provided tips and advice about what I would see on my bill and when to expect a bill adjustment. She checked my phone for water damage at that time and declared no signs of damage that they look for.

The facts are my daughter went on a Norwegian cruise in December leaving Port Canaveral, FL on 12/17/16 for six nights returning on 12/23/16 to Port Canaveral, FL. Prior to going on the cruise we visited our local Apple Store to inquire about settings so she would not incur roaming and data charges. She turned all the applicable settings suggested by Apple OFF ON HER PHONE, on 12/17/16 upon boarding the ship. Note: from 12/17/16 until 12/20/16 she had no data usages at all on her phone NONE! After four days on the cruise she utilized the already paid for wifi access included in her cruise package and on 12/20/16 sent me one text to let me know she was fine/safe and having a great time. After that one text her phone was charged for data on 12/22/16 at 9:49p for $35.87 and at 11:33p for $115.90. Then on 12/23/16 at 2:33a for $25.73 and at 4:25a for $0.50.

AT&T promised to cover our final bill and all our switching costs. They say they send a promotional Visa card after your bill with any and all "leftovers" on it. At least, that's what we were told. Well, we received that Visa card with the correct amount for what we owed, according to the AT&T employee who ported us. So you can imagine how shocked we were when we started receiving $687 bills from Verizon, and then a letter from a collection agency stating we'd face some serious repercussions if the amount went unpaid. Imagine, then, how even MORE surprised we were when we received not one but TWO letters from AT&T stating that our rebate request was denied, because we "didn't include a picture of the final bill from Verizon". (We did. Twice.) Now we have to pay $687 to Verizon, which we can't afford. Aside from that, AT&T is expensive, and I'm sick of it.

I'm so disappointed in the customer service that I'm getting from AT&T. I have been a long time customer with this company. I'm almost to the point where I'm ready to cancel all my AT&T services and also my DirecTV. During the holidays I went to AT&T to get 1 phone. I was told since I'm porting in my number the phone would be free. Awesome... So I get to the store and the agent Katie was helping me find the right phone. She was so nice. She had great customer service skills. I should have known something was wrong. I had already had 2 phones on my account so the manager Alexandra told her about the new buy one get one free offer but in order to qualify for the offer I would have to open up a new account. That was fine.

When I was due for an upgrade in December 2016 I went to my local AT&T store in Dana Point CA. I explained to the sales rep that I was happy with my iPhone 6; I just needed one with more storage, so I wanted to upgrade to a 6s with 128 GB. Instead, he sold me an iPhone 7 (which costs $100 more). There is nothing obvious on the outside of the box that identifies it as a 7, and the 6 & 7 are almost exactly the same size, so I didn't realize what he'd done until I logged into iCloud at home. And he added insurance to my account, even though I specifically told him TWICE that I didn't want it.

November 2016 was the first time I cancelled this account. After AT&T charged me for another month for my iphone 6s, I paid that balance and cancelled again! In December, they charged me another month! I cancelled AGAIN 5 Jan 2017 after talking to 6 customer service reps and one supervisor. I was disconnected while they were transferring me three times. I was transferred to the wrong department twice. Total number of times I had to call them so far? EIGHT! How hard can it be to cancel a AT&T mobile account? Answer: Almost impossible. I had to pay them for two unused months because they told me I had not cancelled, that I had only "TALKED about cancelling." WHAT THE WHAT?!! I paid their charges because I didn't need it to go to collections (as they were threatening) and subsequently hurt my credit.

What started out as a fun day hanging out with my brother, turned into a nightmare. On a nice Tuesday in January we visited the Camp Creek AT&T store in Atlanta, Ga. My brother wanted to upgrade his phone and get the new VR gear. We walked in and stood there for 10 minutes. All of the reps seemed to be with other customers. Finally a rep sitting with a customer told us to take a seat. We sat down and waiting for 30 minutes. We watched several other people walk in and they too weren't greeted. Frustration started to build and I asked my brother to leave and come back. He insisted we stay so we did. We noticed others that came in after us were being helped so I knew this wasn't gonna end well. We complained to the manager and he seemed clueless and made excuses. No one came to us until they saw us getting upset over an hour after walking in. We waited and waited. Many customers walked out due to frustration. I wish we had.

Even cancelling their cellphone service (I won't do business with them anymore of course) was a huge hassle - the call center was in the Philippines, and they demanded a pin number and then refused to use email for the pin number (I email - I don't do texting). They treat their call-center people like slaves and robots and dealing with them is very aggravating. In my whole life - I have never felt as disrespected by a corporation as AT&T.

My company left Sprint for a better service (so we thought) and for better rates (so we thought). Sales Rep quoted me $630 for 10 phone service with all the bells and whistles for my business. Turns out to be $100 dollars less per month than with Sprint, so why not (so we thought). Turns out service area is no better, I would have to say worse, at least with Sprint they gave me free of charge a signal booster for my office, and for the bill $1500 dollars first month, 1100 second month and 780 from then on. Totally mislead just to get me in that 21/2 year contract. Countless hours on the phone to no avail. Will most certainly at the first chance leave AT&T.

I changed my plan to $152 plan from $165 plan, hence the bill should be lower than previous month. So I called the customer service and they gave me 1877-998-5171 for billing issues. The guy at the customer service told me because I activate new phone in my plan and the number he told me is not even in my plan. Then he gave me the number in my plan and said I deactivate and reactivate the phone. That phone is activated 1 and half year ago so why would we deactivate the phone. Then he was trying to make all the excuses for over charges. When I became mad, he transferred me to collection department though I was telling him to transfer me to supervisor.

My family of eight has just learned that AT&T doesn't value our business. I upgraded my Wife's phone along with mine from a 6S & a 6+ to IPhone 7s, both of them. I opted to go ahead & just do the trade in option & send both phones in. I sent them back, called twice to see if they received them in which they provided me with tracking numbers. I'm thinking everything is ok & then I get this letter & both Phones sent back saying they didn't receive them in time. They did because the shipping date when they returned them was 16 days prior to the cut off date. My family which has 8 children will be taking their business to Verizon or another company who will value us as honest customers.

Do not, do not, do not, I repeat do not do business with AT&T. Customer service should be repealed by Donald trump. The in store manager are never in store. The sales reps claim that they can't do anything, especially with returns if the manager is not there. They need codes to do everything that only the manager has. The second manager never answered the phone. We paid $450.00 dollars to purchase phones and tablets which we received the wrong products. We were charged over $200.00 dollars to return the stuff. This company should be shut down for good. I encourage anyone that has a bad experience to write a review and also report them to your local (BBB).

"It is too big and unwieldy to deal with. Also, it's too expensive and cannot link all my accounts together. Arbitrary charges to fight. Between home and mobile, my wife and I spend in excess of $400 a month."

My name is Lisa ** and my family is a customer of AT&T. Last year we decided to switch to Sprint, within a month or two were realized we made a mistake and wanted to switch back to AT&T. We went into a local AT&T store and explained this to them, they told us about a program where we would turn in our phones. So that is what we did. We were told that we would receive a rebate check that would payoff our Sprint bill... We sent the phones back using the return label that we were told to use on Nov. 2nd. We have still not received our rebate.

Trying to cut cost so I decided to downgrade my data plan. I went from 20g paying $155 a month for two lines (included a $16.67 equipment fee on one line, plus insurance for each line) to 6g for $134 a month for two lines. THIS IS INSANE. I cut my data in less than half and you can hardly tell by the bill. Ridiculous. The other companies in my area do not get as good cell coverage - you could basically say AT&T has a monopoly. Shame on them.

I have had so many issues with my service and then had to wait forever to get phone replacements when there was a place locally which could have taken care of it. So I had no working phone for over a week. I have found that AT&T on the phone customer service can be the worse, I have called so many times and have told many I need a manager and that my phone will drop the call if so please call back so I don't have to start over. Most times they do not and still won't give me a supervisor when I call back and ask again. They need to fix this because nothing gets done and as a customer I get extremely angry and blood pressure flares.

Lied to about term, price, services included. I've only been a customer for 7 months and I've called them at least 7 times regarding pricing, adding services that should've been included which still are not. I was told I could remove the data on my tablets free of charge and now I've been told there is an early termination fee. Lied to at the store and by customer service. Also was given a 30 month contract, not a 2 year contract. I thought Verizon was bad but AT&T is so much worse.

I've been with them for some years now and I'm happy with them. I was with two other companies before I tried AT&T. I would get a lot of drop calls or no signals in a lot of areas. That's why I've stayed with AT&T.

I thought AT&T would be great service, it used to be Southwestern Bell, the original right... anyway I bundled, cell phone, internet, and DirecTV. This way I got unlimited data usage on the cell phones. The cell phone service is iffy at best, DirecTV is not bad, however the internet service SUCKS. It is super slow, repair gives a 12 hour window, and they didn't even come inside?!?!? Now it is supposedly repaired and ping is 24ms, download is 30.62Mbs and upload is 6.17Mbs!! This is working good for AT&T so if these numbers sound good to you...

The first time I attempted to get new wireless phone services with AT&T they offered me the buy one get one free black friday promotional. I went for it. Come to find out I need to pay a down payment of 200$ I believe it was. Ok that's fine. So I pay the downpayment then they say you actually have to pay the downpayment for both phones because whatever the hell they said. So then I told them "No" and had to get my money reimbursed. Second time I called about phone service I figured there was still a good deal. I just had to find it. So I end up ordering 2 cheaper phones. They canceled the order because I never accepted the terms and conditions. Well they never emailed them to me like they said. So after about 5 days to get my money back I replace the order and make sure they sent the terms and conditions. For some unknown reason they canceled the order and could never tell me why because they said we have no record of it. So I say the hell with it.

I created a second account with AT&T for cell phones. Was assured that my bill was not going to be higher with the two accounts. The two bills came and my bill have gone up $120. I called to inquire and was told by the first rep that "sorry, I see what we did however the bill has already generated and you have to pay this." I called back another day and the lady was very kind and said, "I do see where "we, AT&T" messed up, however the bill has already generated and per my manager you have to pay this." Of course this did not go over well. I explained I have been a customer over 10 years and the last time they did something like this, they ended up paying me $350. She apologized and said there was nothing that she could do.

AT&T has consistent reliable service. However, their pricing is too high. As other providers get better coverage, this company will lose customers if they don't become more competitive in rates. I'm planning to shop around in 2017 and compare.

I have been a customer with AT&T for over 10 years and whatever issues I have encountered with my phone, I have received great customer service. I travel quite a bit, and I can rely on AT&T service everywhere I go.

AT&T installed our wireless service when we moved in. We use it for computers, phones, tablets & TV. When several people (4 of us) are using it at the same time especially for streaming, there can be problems staying connected. But other than that, for daily use it's fine. They have been responsive when we've called for service and ended up replacing the modem. We get electronic bills, see all our account info online and can set up a payment plan online if needed. Although not perfect the service is good and we don't find ourselves constantly dealing with outages or other complaints.

I love AT&T. If I have a problem and call customer service regarding my bill, they always make it right! The only complaint I have is when you have to go into the store to do an upgrade, it takes a couple of hours at best. Almost as long as buying a car!

I have signed up with them in 2012. In June of 2016 I decided to go to T-Mobile, because I do travel to Canada for business and they had no charges for Canada. After I talked to AT&T company about my plan and I wanted to cancel my service, they told me that if I buy the phone all cash right that moment and since I have 20 GB of internet they are going to give me no Roaming and no Long distance charges and I can call USA to Canada and Mexico, also I can call Canada to Canada and Mexico and USA with no extra charge.

So I ordered a new iPhone 7 Plus 256 GB yesterday. This morning I get an email saying there's something wrong with my order. Please call this number 866.267.4510. So I called. I had to provide the order number, which took 5 minutes. I had to keep repeating myself because it's a machine. Then I was finally speaking with a rep, but of course she was not the right person for the job. She didn't handle online orders... so she transferred me to another department. That department doesn't handle in changing address, so he transferred me to another department. That department only deals with phone orders so he gave me another phone number to call.

I have used them for 12 years and have never had any problems, but I would like to know why they will give new subscribers free phones but they don't offer a long term subscriber anything. I have a family plan with 3 phones. Have spent lot of money over the years. I don't get anything but give someone new that hasn't spent a dime a free phone.

This is a great location for any business; unfortunately, this AT&T store takes advantage to rip off the customer. I went in there about 1.5 months ago to add a phone line to my existing family plan with AT&T. The guy helped me I specific to ask what the different in my bill. The guys said it will be only $15.00 different and no other charges. One month later, I found out from my bill that I was charge $30.00 for insurance & support plus $20.00 activation fee. He could have told me when I was sat down & face to face with him to add a new line. In fact, insurance and support fee $30.00 is optional. I went back to the store today (1/16/2017) and spoke with a guy and he give me a business card with name - **. He said it is very simple, I just need to call (*SAVE), someone at AT&T will take refund all these charge for me, they cannot do it in the store.

I did not have any other option except AT&T services as my community only had AT&T internet services. Firstly, be careful. They try to give you temptation of gift cards... which they haven’t send till date. It was clearly told to me that "if you go by 50$ internet plan we will send the 50$ card." Secondly, the worst part is even after confirming that I only need internet service they intentionally sent 3 TV boxes… the worst part is I only have one TV... how can it be possible I would have ordered 3 U-verse TVS.

Last year I decided to switch from Verizon, to AT&T to save some money (or so I thought). From the day we switched we have had numerous issues. The main issue, that they neglected to tell me, was that there were some places in my neighborhood that could not get signals without a micro cell (more issues with the micro cell to come). My first call to AT&T was a customer service rep who told me "Our signals don't always go through glass or brick", I reminded her that I live in a city and it might have been nice to tell me. She said she would send me a micro cell. It never came.

Customer service is excellent, however the cost of service compared to other providers is OUTRAGEOUS! Looking up billing information on your own on their website, or with their apps is not a simple task either... They NEVER properly update requested services and bill you for their errors. We requested our plan change (SEVERAL TIMES) - and confirmed it for a trip through Canada, and they changed our plan to Mexico. We were billed THOUSANDS of dollars due to their errors. Although the bill was corrected (over several MONTHS), they did not credit ANYTHING besides overages, and never followed through with the incentive (data) promised for their error. All the while, we had to pay past due charges on our bills until the corrections were made.

I am very faithful to ATT wireless and I've been with them for my wireless services for 20+ years. Their customer service is best thing about this company in the wireless arena. They have gone out of their way to keep me happy as a customer.

Last week the workers of AT&T trying to put the optic fiber cables underground dig two holes on my property without my permission or without telling me before. Damaged all the irrigation systems and all the grass. Broke the sewer pipes and the water pipes. They did not know how to repair, there was no plumber. Also they broke part of the driveway and cracked another part. They only fixed part of it and left the other part cracked and bumped up. It doesn't looks neat and the part they fixed doesn't look the same way, it's like a patch. They also broke the side entrance cement floor where I park my car and they haven't fixed yet. They want to bond together the broken part with a new one that will sink when the car pass through it. Also they work all day making noise until night. They give no compensation or fix everything back like it was. That is why I am never going to get their service. My neighbors are having similar issues.

I'm very disappointed about the customers service. They don't know what they selling. I got the wrong phone and don't want to own mistakes. Now I have to paid for a phone that supposedly it was going to be free after 3 months. Very angry and disappointed.

In February I canceled my TWC because AT&T stated that I would have certain privileges by combining AT&T and DirecTV. It was a complete disaster. They've been remiss about their combinations. The two were never combined leaving me with outrageous charges from DirecTV. I finally had to cancel DirecTV and return to TWC. Now because of this I have derogatory comments and collections on my credit report. Thanks to AT&T. I can't get anyone to fix this problem. I have called AT&T several times and one rep states AT&T knows about the problem but they have not fixed my problem.

Over 10 years of being a customer. Spent over 30 days on promised offered to stay with AT&T, the "highest manager" of customer loyalty at AT&T KB said sorry that I was misinformed by 4 different AT&T representatives with notes on the account. And she cannot do anything about it or about the Credit bureau that was done based on wrong information.

We switched from T-Mobile to AT&T almost a yr ago and it was the worst mistake! Not only are iPhones incomparable to androids but the customer service is an absolute mess. I work from home and I use wifi all day long. I NEVER use my data. So imagine my surprise when last month on the day my new billing cycle started I used ALL of my data GB with my phone number being the culprit. I had not used my phone at all that day nor had I left my house. In fact they charged me three times in one day saying I kept going over my GB over and over. I called. I complained. They advised me to just turn off my data which in turned blocked me from receiving or sending text messages if I was not at home. Same exact thing happened today. I called and their only advice is to switch to a plan that allows more data. I'm NOT using ANY darn data!!!

When I first got a cell phone 10+ years ago it was with other company that only worked outside after 10 years of no service... then 2 YEARS AGO went with AT&T. The person working with me sold me much more than I needed. After 2 years of close to 200$ a month I have lowered my bill, after contract ran out. Salesperson they must work on commission, as me being 75 years old I did not understand what I was buying. Upon going back to at&t store no one seem to have time to help me. A lesson learned after spending 4800 hundred dollars... FOR NO HELP USING THE PHONE OR HELP TO CHANGE MY CONTRACT OR EXPLAIN OR SHOW ME WHAT I BOUGHT. If you are older just be sure you know what you are buying.

If I could give them a zero I would. Have any of you get suckered in to get the phones "BUY 1 GET 1"? Well I did. Nobody tells you that the so called free one you are charged for and then you pay and eventually they credit you and not for all of it. Just some of it. Remember the saying NOTHING IS FREE, well that is so true with them. Then you call and they tell you it is only for the first 3 months they will charge for the free one and then they even change that to EVERY MONTH. I have recordings of 2 hours and 30 minutes on the phone with them and their bull promises to fix it. And I have more than 1 recording about this and not one is less than 1 hour, 40 minutes. By the way I have been with them since 1998. The rule was add a line, so I added a line and I told them that the new phones are on different ones and they are. But they will not even correct that.

Back in September we moved to different city and signed up for AT&T for internet services. First of all, the representative asked us if we wanted to get a house phone, and she said it was free, second, she also said that we getting unlimited internet. When the 1 bill arrived, we discovered not only that we had to pay for house phone around $30 a month, we also would be billed extra for using certain amount of internet! After a heated conversation with the customer service, they agreed to cancel house phone and convinced us not to cancel the entire deal. So after the house phone cancellation, our bill had to be around $50 a month. They continued to charge us for this house phone for the next 2 months.

I just ended my 3rd phone call with AT&T trying to resolve my issue. After 4 hours of wait time and conversation the resolution was "We can't help you and thank you for being a loyal AT&T customer." I almost blew my top. With 3 young kids who are connected most of the day I decided to respond to a flyer from DirecTV offering us unlimited data when you switch over. After an hour discussion comparing plans we said yes. We were perfectly clear letting them know it's important to have the ability to watch 5 TVs at once to which they said no problem. We were only able to watch 2 TVs and we were asked to turn one off so we can watch TV. The end result... we had them install 2 additional receivers so we can watch the 5 TVs at once. +$30 on the bill each month. Our monthly phone bill jumped to $333 a month. I travel for work so spending an hour or 2 with AT&T wasn't on my priority list.

I'm very angry. My phone out of my whole families is the only one with no data or service. I can't call or text and I'm very angry about that. AT&T honestly sucks. Nothing has been working with my iPhone. I tried restarting and seeing if my cellular data was even on and it was but obviously it wasn't working. So now I'm very angry and mad at AT&T. Get it together.

I have never had a call dropped in the five years that we have used AT&T. They are reliable and I have had no complaints at all and when I have had a question about my service they have answered promptly and pleasantly.

After 4 years with ATT, I finally had to leave. I have spent countless hours on the phone being transferred from one department to the next. Constantly having charges to bill for things that I didn't have and didn't ask for. They even sent us 2 LG tablets. After we questioned why they were given to us we were told it was a promo for being a loyal customer. We only ever opened one tablet. We finally decided to leave ATT and they have all these fees for us leaving even though we were never in a contract. They won't take the unopen tablet back and they are asking for $300 for them. Horrible customer service, rude and disrespectful phone representatives. Not a chance we AM were going to stay with ATT after the way they treated us.

AT&T has expensive rate for poor internet service. The company is not investing and continue increasing the rate for a bad service. In a country like USA, how can we still pay so expensive when in Europe we pay half of this price with a lot more services? We don't even have a great service with line going down all the time and so slow internet.

I don't know where to begin. I had Verizon before AT&T and never had a problem but once I moved, I had to switch to a new carrier and boy did I choose poorly. Before I go any further, I will say that AT&T has decent coverage and I won't knock them for that. My problem with them is their customer service. Can you say pathetic. First problem came up about 2 months after I switched when they wouldn't refund my money for the switch program which in my eyes is a big load of false advertisement. I had to pay to cancel my service with Verizon and after 6 months of being a "loyal" AT&T customer I have yet to receive my refund for my early termination fees.

When AT&T places you on a program--or contract (that language doesn't matter, as they've "got you" no matter what they claim), and the equipment fails, they should take care of it. Simple. As a customer for 16 years, a bad recharging port at 13 months in a 30 month "Next" contract would have cost me over $600 to replace the phone--no negligence. Just a bad charging port in a phone that has become synonymous with battery failure: Samsung. But, that's just tough for you Mr. and Mrs. Customer. Pony up. Yes, pay the $270 a month for your four lines. AND, pony up, more. Well, AT&T, I'm not paying. I'm leaving. You can take your rules and procedures, your bottom line, and your share holders into account over customers until you don't have any customers anymore. Goodbye.

I was with AT&T for 12 years but got married and honored my husband's request to change to Verizon because he and his company were on that network. I had a phone that I had when I was with AT&T that I need to give to my brother to use while he is taking care of my Dad who had a stroke. I have followed AT&T instructions and went online 5 times to put request for them to unlock my phone from their network so that I could help my brother. I have spoken with the company supervisors and the company Manager and they have yet to unlock me from their network. I changed to another company 18 months ago and think this is totally ridiculous.

AT&T has the best service in our area. But their Customer Service has a lot of room for improvement. It has always been horrible. They do not make you feel valued. I have been with them for almost 30 years and that doesn't matter. Since AT&T acquired Directv the AT&T Customer Service is getting bad.

I have had the best experience with AT&T service. They are very reliable and experienced. Their troubleshooting abilities for any maintenance issues are A rated. The point that they have DirecTV available for their customers is awesome. Their knowledge and computer digital experience is a plus and to me and to others they have the best service out there.

This is a scam to the nth degree. AT&T told me this is such a great deal on the phone. Today Jan 8, 2017 saw bill and each of our 5 phones have an added $25 bucks. We called and no satisfaction. Buyer beware. We went back to our free 15 Gig. Karma is a ** AT&T. Greed is out of control.

I signed up to extend my ATT wireless plan to allow me to call and receive calls to and from Canada and Mexico. Also have a cellphone while I am in Mexico. It turns out I was misled and the plan only allows to call to Canada and Mexico. When I returned to Mexico thinking I had the right plan they charged me $260. Wow what a rip off and they would not compromise. I am now in the process of suing them.

Their service is overpriced and the quality of phone services is horrible. The company doesn't address the problems with their phone service, you're constantly being told to go to the store and have your SIM card replaced. Most of the time you lose some of your information from your phone if you didn't do a back up before you walked into the store. You're still left with the same problems of dropping calls or static on your phone line that so bad you just have to end your calls and find a landline. Why should a customer have to keep switching company to get what they're paying for.

Their cell phone service is good. It is reliable and has good quality. It's other areas they are lacking in. I'm disappointed with their U-verse service and disgusted with their partnering with the crooks at DirecTV. But to rate the wireless service I give them a 4 out of 5!

I originally had AT&T DirecTV and AT&T Internet. Then I moved to a new location which did not allow me to have DirecTV for the satellite. So, I called an AT&T representative to switch me back to U-Verse in October. When they did so, they never cancelled my DirecTV nor did they send me the box for the device return. They have been charging me for AT&T DirecTV for service and the unreturned box. Every time I call to clarify, they guarantee me that a box will be sent to me and that my service will be cancelled. It took me 3 calls of over an hour each to get my service canceled for DirecTV. Yet, I still get charges for DirecTV.

As a Realtor, I use my phone for business, and lately at random times I cannot use it AT ALL... emergency calls only, messages don't send or receive. Countless hours on the phone with AT&TERRIBLE and nothing has changed. From rude comments from stupidvisors like: "You need to change carriers because we can't make you happy." I just want the service I pay for. You shouldn't use your phone for business because we can't guarantee service... The area I live is rural Lake Livingston TX on the lake and when I became a client in 2004, there were 2 towers. Now there is one and it is POOR service and with upgrades (cost me $20 a month more on my phone bill, a micro cell, a new router because a tech destroyed mine while logged into my computer to install the micro cell) I have done everything.

I have been a customer for over 15 years. I was with them when they bought out Cellular One. Each month I find erroneous charges on my bill, the same service has a different charge each month and each month it takes at least an hour on the phone to straighten it out. If you want to talk to their retention department you will hold up to another hour.

Terrible service, I very rarely have phone reception indoors in any home I've been in, even with the latest iPhone. I've tried different iPhones, Androids, all of it in different friend's houses in different cities, terrible reception in every house. When driving on highways, again, no reception. Customer service is a joke, truly abyssal customer support. Tech support is even worse, their answer to anything is "have you turned off then on your phone?" No, I never thought of that... seriously?! Constant rate increases once your plan expires. Terrible offerings of new phone prices once your contract expires, classic bait and switch. Cheap phones when you first sign up, but that's the last cheap phone you'll ever get.

Someone purchased a phone in another state, but used my email address on the order and I received so far two emails concerning this purchase, my email address, but not my purchase. I just called Rachel ** with AT&T employee # ** and after being on the phone with her for 45 minutes, she was unable to help me. She said that the AT&T seller that put in my email to their account could not be contacted and my email associated with the someone else's order could not be corrected by her or the seller and would not let me talk to her supervisor and told me they would not be able to help me either. She also said I may be getting more emails concerning this order and just to disregard them.

When I called to cancel my account because Sprint was offering a better deal, the AT&T representative promised to lower my bill and offered to almost beat Sprint's deal. When I went online to confirm the deal he offered I found out it was over $40 more, before taxes. I have spent over 4 hours on the phone with representatives, supervisors and now 2 calls supposedly from the "president's office". All of which made no apology for the deceptive business practices that are apparently pattern and practice at AT&T.

Absolute worst service in my 42 years on this planet. Phones are terrible so terrible. Spent 20 phone calls getting a constant runaround until finally this kind customer service made what I needed happen today. Just something to be done about it. The customer service is beyond rude. Will hang up on you. Put you on hold to never come back and pass you to the next person without ANY solution. I thought Verizon was rude. Well AT&T gets 5 stars for incompetent staff and the supervisors are always busy. Don't waste your money.

I cannot wait until my contract is up. This is the worst service I've ever had in my entire life! And that's saying a lot because I've had some sucky providers. Within 5 minutes of a phone call the call hangs up or I can't hear them or they can't hear me. I can't say it's the phone because I've switched phones twice. This is supposed to be one of the top 5 best wireless companies... No way that's possible! Big mistake going with them and as soon as this contract ends I will never be back. They ought to be ashamed to charge the prices they do and have such horrible horrid service. Had to call my daughter's doctor 5 times because of the call disconnecting yet my phone shows all bars full. Ridiculous!

I only went through AT&T for my wireless Internet because they "partnered" with directv. I have had nothing but problem. Internet is slower than dial up. They cannot get me a higher speed because of the area that I live but my bill keeps going up! $45 - are you kidding me!!! The worst customer service!!! Everything about them is a scam!!! Poor!!! 1 star is being nice and I have never wrote a review in my life!! Only took the time so someone else would not be scammed by them!!!

Purchased Samsung 7 edge end of October 2016. Phone got so hot in Otterbox. Back of phone spiderweb cracked within first couple of weeks. Samsung refused warrant coverage due to the cracking. Returned through Asurion. Sent new 7 edge. This one was no better. Got too hot to hold. Never put in otterbox. After first week developed slight crack. Refused to go through insurance again because would only send us same phone again. Had at&t exchange for s7. But stuck with 225 dollar deductible cost of 3 glass guards and otterbox. If you are going to stick us with these cost when your products are defective something should be done. When you are on a fixed income this causes financial hardship.

I HATE this company. They have wasted so much of my time. I will absolutely never use this company ever again. My sim card magically stops working one day, so I spend 45 minutes in a chat with someone who all they tell me to do is restart the phone. Doesn't work so he tells me to go to the store and get a new sim card. I do this, and the store has one person working there, who isn't willing to help anyone, and sends me home with a sim card and I have to contact customer support to activate it. Takes 45 minutes, they activate it and the phone is still not working. 45 minutes!!! So the guy puts me on hold and all the sudden I am being spoken to by a completely new person who has no idea why I am calling. Needless to say I cancelled my plan that day. No phone is worth dealing with their incompetence. They have no respect for their customers or their time.

I called to change my wireless plan to AT&T and was told by 2 different agents during 2 different phone calls that it would be $30 per month for Unlimited Talk, Text and Data. Before activation, I was told that my plan would now be $50. AT&T did nothing except promise to send feedback up the line to correct the issue. I wonder if this is a scam for seniors since it was obvious to both agents that I fall into that age group. I wonder how many people just go ahead and pay the difference. I plan to report them to the BBB.

First, I waited for 20 minutes for someone to get on the line. I am currently with Charter but was dissatisfied. I wanted to switch companies. When someone did get on the line they were laughing and joking with each other. Then about a minute of this passed before they realized a customer was on the phone. I first got Anne Marie who was like "can I help you?" I explained to her that I had been waiting on the line and heard all the laughter and joking.

To start 1/2/17 AT&T suspended my service for no reason. Demanding I pay for all their overcharges I have been calling about for 3 months. Each customer service agent less helpful than the other. No one could tell me where the charges were. I paid my bills and found out they had me on different billings because they put me on a U-verse plan for unlimited data but did not combine bills. Once they did I was getting charged more than quoted. My bill went from $300 to $1000 yet no one could help that or still didn't see my bill discrepancy.