AT&T Wireless Reviews

When I completed my Apple/iOS system update, evidently all my settings were updated and I no longer auto-joined known Wi-Fi networks. I didn't notice this change right away, and then 1 day before my billing cycle ended I was charged $20 for additional data which didn't roll over the next day when my billing cycle started over. This is a conspiracy between Apple and AT&T. All my auto-join Wi-Fi passwords and connections were reset so that I had to rejoin all of them. Just a scam between both companies. How much is Apple paying you AT&T or is it the other way around??? FCC needs to investigate this fraud!!!

Me and my wife recently had internet. She had it in her name. When we first got the internet it was $21, then it went up to $23 and so on till it was at $46!!! So we canceled it and try to get a promotional offer that was a phone and u-verse for $35 so we said, "Ok." The first two bills were $65 so we called and they had no record of anyone giving us a contract for the promotional! And then they said, "Well, we can give you just the internet for $21 if you send a phone back," but during the conversation we got disconnected. I call back, then they say, "For just internet it's $51!"

Money back on my card - Consumer service is very bad. I called this morning and they tell me now I have to wait until tomorrow. Smh.

I have been with AT&T 10+ years, never had problems until I switched to Samsung galaxy and new plan. Charges for data - 20.00 for 500mb, overcharges gave me a galaxy pad for free (cost 40.00 to hook up 10.00 month but they add it like it's a second phone). My service was suspended late 4 days, paid bill in full online. Dialed 611 no help since my service suspended, I thought you could talk regardless. Used a friend's phone to call, got disconnected twice said my account was turned over to collections. Really. 4 days late. Tried calling back on friend's phone, now her phone is synced to mine number and can't talk to anyone now. What kind of crap is going on with AT&T. Rip off and they make it impossible to solve any problems. I'm not happy. I'm furious.

Was lied to 3 times about the time I would find out about service. Stayed on this 3 hours in 4 days trying to get an answer. Told them my neighbors had their service but was told not available in my area. Finally gave up and realize this was a blessing not to get their service. Would not recommend them.

AT&T has charged me for three months after closing my internet account. Thank God for my bank - they are topnotch. They handle their fraud seriously. I advise anyone that uses AT&T, please do not use auto draft . They will hit you hard.

I talked to a AT&T rep who gave me $25 credit to resolve my issue on an error on their part on my bill and my bill was $19 so I didn't pay my bill last month since I got the $25 credit. I just found out they decided to take back the credit and not give to me and not honor their word to me and then they also charged me a $5 late fee! I talked to another agent who was rude and dismissive and called me a liar. I was on hold for a long time and they said a manager would call me back and of course, no callback. How can you not honor your word to a 10-year customer? I don't want to pay what I don't rightfully owe!

I don't recommended AT&T to no one. I'm in the grandfather plan which means I have the unlimited data plan but now if I go over a 2G my internet doesn't work. And that's not all, they are supposedly changing everyone's payment due date to the first. My monthly bill ends on the 12th of each month, I receive my bill on the 17th and is due on the 1st. I don't even get a whole month to pay my bill and after the 1st, they charge a $5.00 late fee. I will definitely be changing to another phone company. Oh and now my calls be dropping a lot lately. AT&T is a horrible phone company.

AT&T is not a good cell phone company. After you sign up with them, they slowly increase your bill. Also they will not work with you to pay your bill. So if you are over due and won't get paid for a couple days you should look into getting a different cell phone thru a different company because your AT&T phone will most likely be shut off. I go thru AT&T but I am going to cancel out because they are terrible and they have terrible customer service.

AT&T changed my billing cycle which added an additional 116.00 to an already 300.00 a month cell phone bill for two phones. Now they expect me to pay a whooping 432.00 phone bill then start back paying 300.00 a month. I've been an AT&T customer over 6 years. I've always paid 300 a month. I'm getting really tired of talking to customer service who really don't know what they are talking. They just reading the bill to you that you have already read. I refuse to pay for something I didn't authorize in the beginning. 116$ for 6 days of service. Really!!!!!

I just talked to AT&T customer service. I canceled my services with them on 06.22. On 07.10 I paid my bill. At the end of July I got last bill stating that I have credit of around $80 on my account. Today I called in to see when check will arrive. They told me that they do not owe me anything. Apparently I read letter wrong. CR- doesn't mean that it's credit and that they owe me money. They did confirm that we pay month in advance. I stated why if I paid month in advance and use service only for 7 day I do not receive credit? How is it fair that I paid $90 for 7 days of services? She couldn't answer me.

I have AT&T cell phone service for years and last month when my bill came the due date was moved up by over a week. When I contacted them they talked me into "trying" Uverse said I would only pay $144 a month for home phone unlimited, internet faster and unlimited, TV with all the channels and HD, DVR etc... I agreed to "try" the services for a month but I did not want any of my other services turned off. When the installer arrived he told me that my package was not as I was told and that he didn't know anything about only trying the service and still keeping my old service. I call them back prior to anything being installed. Tracy in Atlanta Ga assured me that everything I was promised was true.

Spent three hours on the phone with customer service reps including supervisors that were two levels up from those who answer the phones. They are UNABLE to explain why I'm being billed TWICE in a month. They changed the billing dates for all customers but these guys cannot explain the bill in a way that will help the customer understand it. I made the August payment per the normal (past) billing date (early in the month), yet I still have a full bill due the end of the same month! I made a bill payment the previous month, and I'll STILL have a bill the next month too!!! That is FOUR payments spanned over a three month period.

I mailed a payment, they applied it to old account sent me a refund check. Called they said they would apply credit my account. Next month same thing, hours on the phone trying to clear it up. They do not document phone calls. The worst customer service ever. New bill has original charges and they want me to pay twice, even though they have the money and have voided the check. Never mind not removing late charges. Now they have me on hold again (two hours today). I can not get someone in charge or the same person twice and they do not communicate with each other, so every time I have to explain the situation again. Is there somewhere that I can file a complaint?

Consumers, Hi my Name is Freddy **. I recently quit working for AT&T as of last Wednesday August 5th. I actually want to hear all your stories in Detail and in return I will tell you what to do to fix your problem with AT&T on how to lower your bill. On how to get them to straighten up your billing. For 3 long years I saw AT&T Screw with their own Customers preaching Customer loyalty and customer service when the only thing they care about is your money. Feel free to email at **. I am writing a book a tell all. I want to create awareness for the consumer and also let the consumer know what life is like as a AT&T employee.

I try calling in but no one will help me. I wish this was fixed but if it is not fixed within the next 2 weeks I will leave AT&T. I would like to have internet access all the timeout just for 5 minutes a day. So if you are reading this AT&T I am not a happy customer.

I have 8 months remaining with my AT&T service commitment and want to switch my phone and phone number to a new carrier. AT&T Website and AT&T Service Chat say that I need to pay an Early Termination Fee ($175). However the only way to do it, is to first transfer the phone number to the new carrier, then get billed for the $175, then pay, then request a device unlock which may take from 24 to 72 hours. In other words for up to three days, I would be without phone: the phone number is with the new carrier and the phone is locked to AT&T! I offered to pay the $175 upfront, get the phone unlocked, and then switch carrier. AT&T will not accept that. I wonder to what extent this violates point 12 of the "Consumer Code for Wireless Services".

We moved out towards the country side of town & went through 2 different cell providers before finally going with AT&T because we couldn't get good service. We were ecstatic about getting AT&T because we could finally use our phones! That's is until our bill came! We have not had a bill under $350 since we signed the contract with them!! For two phone lines!!! Every month we call raising hell, only to get excuse after excuse about the bullcrap charges on our bill!! Not to mention that if you're under WiFi, but don't have your data completely shut off, you still incur data charges!! We've even had $700 bills! This company is crooked & I would never recommend them no matter how good the reception is!!

After the first year, I was offered a continuation of my promotional rate because I was going to cancel. THEY "somehow" neglected to add it to my record so I was overcharged. Each month they promised to correct, & give me credit. They never did. I called for 10 months straight until I finally decided to complain to the BBB and the FCC.

Over the period of 7 months, I dealt with charge of over $300.00 for a one-line with AT&T. I was promised so many things to change the situation and still now not resolved. I had to cancel my account and I still get charged over 800 for it. Worst telephone company ever.

I have had AT&T Wireless service for 14 years. I was grandfathered in and able to keep my truly unlimited data. Over the past year AT&T has been fighting to get me to change plans. I have not changed addresses for the past 3 years, but suddenly my service just drops to the point where I can't make calls or send texts without standing in a specific place. Sometimes even when I go outside the house I have only one bar. When I call to complain, they say "oh, you have to get one of our at home wireless boxes, and then you will have to sign up for a different plan." They have been saying this or similar things over the past year, clearly attempting to force me to get rid of my unlimited data plan.

I am currently appointed in one foreign mission from Europe in USA. I would like to inform about the recent dispute my Office has with the AT&T provider. Namely, yesterday in our office we received an invoice for long distance call for almost $3700 for one month (06/16-07/16). We find that very disturbing and fraudulent. No one from this office has signed and agreed to pay long distance fees under those conditions. The company has never notified the Consulate about the rates that will apply from using their services. The AT&T during the one month period, has charged us with enormous high rates for which no one has in charged them. We do not plan to be involved in the judicial disputes over this matter. We think this is huge mislead and scam. We have no such amounts available for telecommunication services or anything that will arise from this.

In March 2015, with two of three phones out of contract, I spoke with AT&T who offered me LG-G3 phones for a similar amount of about $123.00 - the amount I was paying at the time, if I enter into a 2-YR contract. In April I received a bill for $172.41 (more than what was agreed). I contacted them on April 20 and spoke with Roelly who gave me a conditional credit of $47.48 and said to me that someone from the Corporate Office will contact me on April 25 to resolve the issue. No one contacted me.

When my fiance and I signed up they blatantly lied to us. We can't ever get a real person to talk to us. It's just all around bad service.

I'm on this go phone $60 monthly plan. They told me I'd have usable data after my 4 gigs of high speed is gone, that's the first lie. I'm a truck driver and I listen to online programs daily and I purchase a gigabyte a day. Sometimes it will last a day. Sometimes a few hours. At first I believe when they said I'm watching HD PROGRAMS BUT WHILE DRIVING I ONLY LISTEN TO ESPN OR IHEART RADIO and the service is charging my data even when I'm not on my phone and all apps are turn off. I want someone to do something about this bogus fraudulent company. I've spent way too much money with them, and they are aware of this.

So far, I have had a terrible experience trying to work with AT&T Customer Service (Retention Dept.). In trying to solve a rate problem, I have spoken to four different people and none of them seem to know what they are talking about. Two have recommended a wireless device to lower my rates and solve my problem. However, this will not work with a virtual tie line number located at AT&T. Two times, to date, I have lost connection with the retention employee without a return call. I have so far spent about three hours on this problem with no resolution. Does AT&T really care about its long term customers?

I called to close my account since I was moving my office. It took 10 phone calls to finally close the account and stop all billing. While I had the account it went up an average of $5 per month, starting at a billing amount of $35 and ending at a whopping $174 in 6 years. Finally the 9th and 10th person I talked to were helpful. Hopefully now all billing will stop and the account is closed. Time will tell.

I had an AT&T phone when I retired. I wanted to keep the phone number and move to another carrier and I had to set up an AT&T account for this to happen. I called AT&T and explained the situation. I specifically asked if the charges would be prorated for the short time that I would have the account active and I was told yes that the charges would be prorated. I transferred the service within two weeks to another carrier.

Our wireless service is down for two days and they said it will be 3 to 5 days before they'll get it up and running. What kind of service is this and how come this wireless service go down for two days and they said it will be 3 to 5 days before they'll get it up and running. What kind of service is this and how can this happen???

I been overbilled - provide false statements put into combined billing without my consent. AT&T is tooth and nail trying to get me to dump my unlimited data every time they insist. If I want service I gotta change plan. There is literally too much to write. I'm completely being screwed here and this is no false complaint. Need help asap. Thanks.

Appointment on 7 August. Ticket was not written correctly and rescheduled for next day. 8 August, interior tech provides modem but exterior tech does not show. No telephone or Internet service. Spend over an hour and still waiting for customer service! No customer service. They don't have any power to rectify problems!!! BTW this is the 7th time I had to call about "no service"!!!

Let's start with the store: the commission system makes them say anything including lies to sell you the product or service. I was told that if I buy the phone outright, it would be unlocked and all I needed to do was make a simple phone call or go online to unlock it. Guess what? It's not. They require you to have service with them for 6 months before they allow you to unlock it. If you try to return the phone, you pay a restocking fee even though it is the misinformation provided by the sales rep that had us buy the phones.

Worst customer service time ever. You call in, get bad information then suffer from it. They lie - reps just say whatever to get you off the phone then the next rep supports it by saying this or that's in the notes like we can see the notes. I have been with the company three months and I hate that I signed on with them.They are crooks. If you don't have this company AT&T don't get them. It's seriously been my worst experience and their customer service reps are extremely rude. It's really unreal how they treat you. I hate this company.

CAN'T believe this is happening to me. I Cancelled my account paid my cancellation fee, they apply cancellation fee toward a future billing cycle??? Hellooo and now per 3 different "managers" I am to wait a month to get my phone locked free? How can anyone who works for a living be without a phone for a month when I have done NOTHING WRONG!!! Anyone has any idea of how to deal with this situation? There has to be someone with common sense and actually brain skills inside AT&T that can fix this mess!! Anyone!! Please!!!

My billing cycle ended on July 31st. My new month started from Aug 1st and I transferred my number to T-Mobile on August 1st. AT&T is still charging me for the entire month of August. Talk about robbing the consumer and it's legal. I hope our Congress looks at this nonsense and puts an end to it.

When I started my account with AT&T I was very mislead. They have lowered my data usage because we are not using all of it. Plus I asked them many, many times why my bill is so high and they just talk in circles. Also they said, "By paying 10.0p per month for the insurance that it covers your phone no matter what." Not true at all. I am still paying for my phones since 2013 -- unreal. Then they said it could be my son's I phone. Took it in to AT&T and it wasn't. I just paid almost 300.00 and I still have a past due for over 200. How can this be possible?? Not going over usage but again, they talk to me in circles! I am very upset with their billing!!

I've been an AT&T customer for about 15 years. When deciding regarding signing 2 year contract vs no contract discussed fees and got a response in writing. Called several times to confirm. Everyone I spoke with did confirm what I had in writing. Based on those prices I purchased new phone in AT&T store and signed contract with 2 weeks free exchange/return window. Called 2 times during 2 weeks and got written pricing via text msg and verbal confirmation on pricing. Based on that info decided to keep 2 year contract.

I have had AT&T for about 7 years now for the past two years. I have a 30 mil abite plan with my fiancé for data usage. AT&T keeps saying that we are going over our data every month like 3 or 4 times and charging an extra $15 per megabyte. I have called them and told them it's impossible because we have Wifi at home. We don't use our phones when we are at work but I still get emails continually saying that dad is being used. I turned off the data on my phone and still getting charged and they will not help me because I'm in contract and basically just blew me off about it.

Today I called in about my account that I established in March of this year and I called because I was unsure of some charges that were placed on my account and I have yet to receive my Visa reward card of $100. I am very upset because AT&T for me did not deliver what was promised to me my reward visa of $100. After being redirected back and forth to different departments I was directed to the rewards center from the billing department and was assured that they would be able to rectify the situation for me. Well that was not the case. The reward center informed me that there wasn't anything that they could do since my rewards had expire.

Went to get a new phone, was told since I bought a new phone I qualified for a LG-G Pad. It was a "special" they were running. Totally free. Ok, wow, thought it was my lucky day. Wrong, got my bill and the LG-G pad has its own number. They added a new line. WHAT!!! We already have two phones. I don't need another number. As I was at the Fort Steuben Mall, Steubenville, Ohio and they were going to the "back" room to get my new Pad I started feeling a little uneasy and asked them "This is free?" "Oh yea," they said. Got my bill a month later and it was $22.00 a month more. Unbelievable. I will never do business with AT&T. On my way to Verizon.

I have had nothing but issues, repeated issues mind you, on getting my bill correct. I contacted the BBB for assistance and AT&T responded. The response was acceptable yet my bill has not changed one penny.

AT&T was phoned to "set-up" appointment On Mon. Last Mon, was told "Mon. By 6 PM: We Assumed the message meant "that Mon.", as there was no date given. "After" Mon. Came and went, the message was changed to "Mon. Aug. 10th" by 6 PM It would be repaired. It did not say we "had to wait 'until' Mon." for one to show up. Found that out on day # 3 with constant "check status of repair" to get a human to 'say' "The repair On Mon Aug. 10. He asked if "outside box checked." Told him, "Newer box, I had not opened yet (I managed to open it today Aug. 6. Piece of paper fell outdated 2008 on "how to check landline" with "front-door-hang-hole we never received possibly why box difficult to open?) Landline "buzzes sound at incoming line", "gel" substance in box (gel where internet was connected to plug holes, as dumped that months ago?) AT&T landline phone Buzzes.

I have been an AT&T customer since June 2011 and this past February I went into a store located in Fashion Place, because I had a broken phone that I wanted to turn into insurance. The sales associate talked me into their next plan which I still had a year left on my contract. Funny how they were quick to drop my contract to get me on this plan.. Anyway ever since I got on this plan I have had problems every month with my phone bill. I haven't paid them less than $300 every month when my bill is supposed to be $190. Also I posted a payment on the 20th of July and got a text from them today saying my payment never went through, they don't even have the correct amounts plus I called them last week because I got a suspension notice in the mail and they said to disregard it because I was current.

Called Att, made me wait for 55 minutes, asked about overcharges and slamming with data usage. The supervisor named JOZAY was rude and like talking to the china wall, keep repeating the same thing over and over, reading off a computer without thinking about my questions. I will probably discontinue my services with ATT after so many years, NO CUSTOMER service, they need much more training how to treat people with respect. CUSTOMERS pay their salary, not the other way.

I've been with AT&T since they were still Cingular. Over the years I would swear by how great they were and how I would never change however they have seriously changed their style of business the last few years, and I've noticed a significant change for the worse. Their contract terms have changed to penalize their customers when renewing a 2 yr. contract and their new NEXT program basically means no more discounts on phones anymore, even though they claim to offer such a discount. You either lose your AT&T discount every month OR you pay for your phone in installments, either way paying full price for your new phone.

I have been a loyal AT&T customer for many years. I added a phone to my account for my wife over three years ago. This September, I added two more phones to my account for family members on the AT&T next program. I pay my bill every single month. In June, I checked the account on the MyAT&T app and saw that one of the phones was missing. I called AT&T and was told that the phone was ported out. I was upset about this and the representative that I spoke with said that there was nothing to worry about and that there are no charges to me for this phone number or the phone. With that understanding, I thought that everything was settled. I got my bill and the full retail cost of the phone was charged to my account and automatically withdrawn from my bank account.

If you want to know about unified billing, I can explain it. I was a supervisor with a vendor call center that handles AT&T accounts. 1st, as of the very very near future, all of AT&T's accounts will handled by an outsource, most of the outsourcing will be handled out of the USA. In other words, if a customer calls, most of the calls will be answered by someone from the Philippines, or India. 2nd, the reps you talk to here in the USA have a very minimal training. Many have been fired and rehired by the vendor. Most were fired for extreme mishandling of calls.

After paying AT&T over $100 a month for unlimited talk and text with only 3gigs of data, I am now paying a prepaid carrier just $45 dollars a month for unlimited talk, text, and data. Why can't a prominent company such as AT&T compete with all of these prepaid carriers? They seem to just prey on people who are too busy to shop around.

I've had a grandfathered unlimited plan with AT&T since 2009 or before and never had an issue with my data being capped until recently. It seems every month I get a message indicating I've gone over allotted data when I know I haven't. Shameful.

I got internet with AT&T in 2010 after having it before for a few years. Every year it goes up in price and they won't allow you to change it prior to promotion being over. They give you a 2-year contract charge, unbelievable taxes and other charges which seem to add at least an extra $15.00 per month to your bill at minimum. They advertise falsely and mislead you. I am very unhappy and will most likely cancel everything including landline, which is very frustrating...

Wow, just got off the phone with customer service. Actually, I was hung up on! I was a customer up until a couple months ago. I moved and I would have loved to keep my AT&T U-verse service, but unfortunately the area I moved to didn't offer speeds faster than 6 mbps (I had 18 mbps at my previous address). I do a lot of streaming and online gaming so the 6 mbps couldn't cut it, and I had to cancel after only a couple of days at my new house.

I have spent a week on the phone trying to make a complaint for the poor customer service that AT&T provides. You are told incorrect information and it's covered by "I'm sorry they gave you that information, that's not true but however I don't see any notes that indicate this." I was given a payment arrangement followed by a text and email to confirm. Hours later phone disconnected and being told that account couldn't be set up on arrangement and at this after suspension nothing could be done. I made numerous of calls trying to get a AT&T supervisor, a couple of store visits. Only to learn at the first store visit that I wasn't really speaking with AT&T management but AT&T contractors, store manager suggested sending a email for paper trail.

My service was cut off for non-payment which I immediately paid the same day. But they charged me a "one-time fee" for the same amount of the payment. Is this legal? I have always had problems with AT&T but still always paid the bill because I didn't want to deal with the unprofessionalism and 'time' it takes to work with them. But my question here is "Is it legal for them to cut your service off and then double charge you a Reconnection fee to have service restored???" Thank you.

The URL www.att.com/mygophone is totally useless. If you need to get a refill, forget linking here. When, I submit a payment online there is usually an error that occurs referring me to a phone specialist. If I needed to touch bases with a phone rep why the heck is there an online option? I mean, there are only 2 options of selection. Your wireless # & SSN 4 digits. How they bugged this simple function is mind boggling. It just does not make logical sense to give the client the run around in regards to receiving payment. A simple PIN VERIFICATION would resolve any issues with payment posting. Geez, If you can't figure out the basics, just ask for help from another wireless vendor. Ask them how they manage to make online PAYMENTS FLAWLESS where the clientele is not frustrated to the point of dropping service. You would think net payment would be 1st priority for a carrier ranking amongst the Great Four.

Schedule technical appt. Operator said tech will be out between 8:00am-noon. A different operator said 8:30-12:30, and the automated call said 8-noon. The tech called and is 45 minutes away and will not arrive until after noon. Wasted over half a days wages for a service that requires payment. Four hour windows are ridiculous! When you make the appt you have already described the problem & the phone jockey on the other line has done remote diagnostic testing. Given this information, AT&T should be able to adequately schedule the proper amount of time needed for service.

Always overcharged the customers. They will tell you on the phone how much is your bill. Once we receive the bill, that is the other brand new story. Every month we have to spend more than an hour to deal with billing issues. They put you on hold for more than an hour as well. They do not care. Their customer rep. have no clues what they are doing whatsoever. They will change your plans without your knowledge... So sick of AT&T. Don't use their services. Switch to something else...

Inconsistency is what best defines AT&T. On their UVerse set, you can expect outages during all hours for your TV and internet (including, some times especially prime time), and when they come back the internet speeds are half of what is advertised. My current situation has this provided for free but it's causing more stress than anything else. Customer service is useless. I've called in to ask for a technician, or even just to check and see if there is maintenance going on in my area that might explain a three hour outage. All I get in response is offers for lower monthly rates for three months and a lack of answers on anything else. I have yet to find out how to schedule a technician appointment. (The number listed directs me to retention.)

AT&T is throttling my Unlimited data plan that I have been with them since 2009. Whenever I reach 5GB or get close to it every month they text me that they will slow throttle my unlimited data plan that I have been paying for without any disruptions for past 6 years! When AT&T needs to honor their commitments to all customers and not make changes without both parties signing and agreeing to it. AT&T is using deceptive advertising and business behavior. They should not be able to in USA where business practices are governed by rule of law. AT&T cannot charge for something they are not honoring contractual commitment. I want AT&T to honor what they signed with me in 2009. I want the best and fastest data plan that I should be getting all the times 24/7 as agreed.

We have had a lot of problems with our TV reception. About two years ago we bundled with AT&T and have been sorry ever since...until Sat. 8/1/15. That's when Ernie ** came out to our house on a call. Others have come, but were never of any help, they either did not know or they certainly did not have the patience to explain anything. Ernie knew what he was doing and was kind enough to explain everything to us. He also improved our setup. AT&T is very lucky to have Ernie...they better be very good to him, he is rare! Thank you Ernie, enjoy Napa.

Back in February I paid two partial bills. Now it's been less than 6 months and they changed it for 2 days earlier than I can pay. My grandmother is 73. I can't believe they let you pick a date to pay them extra money for 2 bills and they still changed it and get this tried to get it back right. I have to pay 2 bills again for something I already paid for. No one should be done this way. I pay $250 a month for 5 lines. This has to be against the law. It's fraud!!!

I have had a horrible experience with my AT&T service for the last 3 days. After being heavily encouraged & persuaded to switch my account, I changed to Uverse. Every time I talked to someone from AT&T they tried to get me to change, so I did. My account has been past due and I had no idea why. I kept paying more money. My account was still past due. I have paid over $2,000 towards my account since the end of March. Yet my account is still past due. On Thursday, July 27, my son called AT&T about problems with his internet service bill. He was told that my AT&T account was past due. I called AT&T to see what was wrong with my account. I couldn't understand why it was past due since I have been sending in regular payments. During the call, I found out there were many changes to and issues with my account that I did not know about. Some of the problems we've had are below:

When I purchased AT&T new phone, the sale guy told me the phone is yours and the wireless contract is with us. Well, I am flying to Europe on vacation. I asked to unlock it to give me a chance to buy a local sim. They told me that I trying to leave the USA with phone that's why they will not unless I purchased the phone 100%. I pay monthly the device, and I repeat, I pay AT&T line separately. Disaster, but anyway nobody will do anything to them. We just write for sake of writing. DON'T GO TO AT&T. Disaster!!!!!

I've had AT&T since December 2014. There has not been one month that I have not called to ask them about my bill. They originally said my bill would be around $160 and it has NEVER been that. Its ranged from $200 - $440. They are never straightforward with me and I am always being charged for one fine or another. Absolutely horrible! Heading to Sprint to switch today.

As of last month my nightmare basically began. I will admit I was negligent on cancelling a promotion that has expired so my bill with DirecTV increased. I called AT&T to cancel channels to lower my bill which they said because I called at the beginning of a new billing period, it would be prorated next billing cycle. Two days ago I received my new bill just to see I wasn't credited a dime, but was charged more. I called AT&T and they told me I would have to take it to DirecTV since it's their issue. I spoke with a rep and she saw in her notes that I did call last month regarding the issue and will lower the bill within two business days.

There haven't been many times in my life where I have needed my phone desperately. I have made very few emergency calls or anything of the sort, however; the one time I NEEDED my phone to call someone AT&T failed me. Although the phone said two bars of service, every time I would try to make a call it would switch to "No Service" and drop my calls. Not only that but no one can call me without being sent directly to voicemail. Words cannot explain how angry and frustrated this company has made me. To anyone thinking of signing up with this AT&T I would say shoot yourself in the foot. It would have about the same effect. I am currently locked into a contract but as soon as it's possible I will stay far far away from this company.

I have been with this company for over 15 years, originally Cingular but AT&T merged! In the past year, every time I have a bill issue (no fault of mine) they absolutely refuse credit and adjustment regardless of the situation! I worked for Verizon for over 18 years so I know policies and procedures in terms of what warrants a credit and what doesn't! They have become very slick and non-emphatic to their customers, I have gotten the same feelings from fellow AT&T subscribers! If it wasn't for my unlimited data being grandfathered, I would definitely change to a different provider! Signed - unsatisfied disgruntled customer.

I notice when I put my phone on wifi, it switches back to 4g eating all my data up when my phone is locked or when I'm not using it. At&t has our phones programmed into eating our data to pay extra fees. This is crazy. Also my home internet is slow as hell.

Worse customer service I have ever experienced. Over the phone and in store. I literally cried on my way home after I spoke to them. They are useless and do not know how to do their job. They had me going around in circles for a week!!

AT&T is a bad company. I moved and had to change my number. I called AT&T and they changed my number for me. I realized a few weeks later that they screwed up my account so that when Unknown Callers (calls not in my contacts list) tried dialing in, the phone would not notify me nor would it alert me when there was a message. Everything on the phone was set up correctly. I was on the phone for over 3 hours with 5 different reps to attempt to help me figure out the issue, which never happened. I was left with having to do a full Factory Reset. They charged me for the use on the previous line number and the new number for the same time period. Essentially I was being charged for two phones when I only had one.

Three-way call with Asurion and AT&T supervisor John @ 4:20 pm on 7/29/15 re.: A deductible of $199 for an insurance claim. I had told them I was never informed about deductibles when rec'd cell service for 5 phones since 2005 or earlier. Never had a claim put through in all those years until now. Deductible is based on phone type. Well mine was based on a iPhone 6 that just came out when I had a iPhone 5s. Asked for supervisor after calling again because Pat, the previous person, put me on hold without even mentioning it. So I had to call back Asurion Insurance and Tracey there put me on a 3-way call.

After a couple of months my MiFi device that is supposed to let 10 people online, stopped working. For several months of trying to be patience with the frustration of my service not working, after hours working with technical support on the phone, getting a new device, being reassured, trying different locations, I finally had to cancel my contract. After all of this, they still charged a termination fee! I spoke with 2 managers and they refused to refund it. So basically hundreds and hundreds of dollars paying for a service that didn't work, they still wanted more money for canceling it.

To start, I will say that this is the worst service I have ever heard of. I don't know anyone who has more pathetic internet than the service I am given, and I am not even given what I paid for. I plan to switch to a different provider as soon as possible if there is no change in this, as I can hardly maintain a stable enough connection to continuously load simple webpages. I used to look around the slow speed by thinking, "At least it's more stable than Xfinity!" but I can no longer make this excuse. Every friend I have with Xfinity internet has at least three times the speed, no outages, and their speeds stay constant. I am disgusted.

I have been an AT&T customer for 5 years. I am very regretful to have chosen this company. They report great coverage areas however the connectivity is very poor. Multiple drop calls and not being able to connect. Most recently, due to horrible service and connection issues I had the salesperson talked me into upgrading my S5 to an S6 in hopes of having better service.

In Sept 2014 my partner and I merged our AT&T accounts together into a family plan. I had been an AT&T customer for nearly ten years with the same number, but we used his number as the primary number on the family plan because he is a law school student and he got a good discount. What a mistake. Sticking with AT&T has been such a colossal blunder. The moment my number was merged with his, I ceased to exist at AT&T - my app, text alerts, online login and everything all stopped working and were disabled. Apparently as a result of the merger there was a prorated balance on my old account in the amount of $81.12.

I opened up a line with AT&T two years, and two months ago. I let a person I know use the phone and pay me the charges. Faithfully, the money was given to me without a problem. Every month I would make the payments at our local store. I explained to this person after the two year period was over, she would be on month to month. I did not want to take a chance on financing another phone. Two months ago, she walked into our local AT&T store and asked to upgrade her phone to an iPhone 6. They asked if she was me and she stated she was. "What was the last four of your social security".... she rattled the numbers off and PRESTO... a new phone.

I was claim a damage phone at the end of march, but I don't want the new one and return it to the AT&T company. They said they will give me refund in two billing circle, but I didn't receive anything after four months. I called customer care for several times. Every time they let me waiting for two more business circle. At the beginning at May, they told me the start of two billing circle at May 12th. I called them again at late of July when I did not receive any refunds. This time they said I should wait for two more billing circle. The starting of it is July 12th. I don't know how many two months I need to wait though. And I also went to their local store for a lot of times. The girl in the store ask me: "do you need me open the door for you?" Yesterday, I went to the local store again. The manager said he will give me a feedback last night. But I didn't got any call until now. What's the suck service, worst service I have in US.

We went to AT&T store on Orchard Lake Rd, Farmington Hills, MI to upgrade two phones, mine and my son's. During the process, the salesman handed me a Samsung Tablet and said "Here's a free Tablet." I already had a small tablet at home, but I accepted with a thanks. No further details were discussed. Yesterday (July 27, 2015), my AT&T bill arrived, and upon scanning it, I see a fifth phone line on my bill (we only have four lines), and a charge of $28.08. Further research of my bill shows that the fifth line is for the "free" tablet I was given a few weeks back. This told me that my "free tablet" will cost me over $28 a month, and is shown as another phone line.

Why make an appointment with AT&T when they arrive whenever they want? If I make an appointment between 1pm-4pm, it does not mean 4:30pm! Apparently jobs are handed down to the workers one by one and apparently the worker only heard TODAY, he had to be at my home between 1-4pm to do a job. Really!?! What type of a company or business do AT&T run?? People can't sit at home waiting for technicians to arrive when they feel like it OR whenever they "receive" the job placement. I'm really disgusted with AT&T. Consistent problems and customer service is terrible in Miami!! Let's see if AT&T can actually manage to arrive tomorrow between 1-4pm.

I had been with AT&T Home Phone service since 09/2006. I cancelled my service with AT&T because I found I could get it cheaper through my cable provider. I received a final bill in the amount of $10.60 electronically via Check Free on 06/05/2015 for which it shows that a payment for that amount of $10.60 was made including a confirmation #. Several weeks later I received a bill for the $10.60 with an additional $6.50 for a late fee. I called AT&T Customer Service and explained the situation. He assured me that it was a mistake and it would be taken care of.

Sales staff misrepresented the total monthly billing amount. Several times they were asked if the amount they quoted was the actual total or were there additional taxes or hidden charges. We were assured of the accuracy of their quote only to be floored when the statement arrived. After calling AT&T and going back into the AT&T store, no one would acknowledge that we were deceived. In order to quit AT&T, we would owe them the amount on the exorbitant bill, and the cost of phone that they refused to take back after only 3 weeks.

I paid insurance every month on all three of my phones. One of my phone broke, when I called AT&T to replace it they didn't want to overnight it to me. I have to Wait 3 days for them to review my claim. They want me to send them a copy of my driver license which I am not comfortable doing. I told them I will go to the store and show my ID to the manager. THEY TOLD ME NO. I HAVE TO SEND MY ID, IF I DON'T THEY CAN'T HELP ME. I am a customer for over 13 years and is very unhappy with AT&T. I am leaving them for Verizon. Verizon is a bit more expensive than AT&T but their customers are very happy.

My 2 year contract was up. Called to find out what AT&T had to offer. Been with AT&T for over 20 years. Salesperson said that if I went with their next plan she could get me a $100 credit towards my account. That was nothing but a lie!!! Scam me into the plan. Now AT&T saying it's too late to return the 4 phones and I was stuck with it. Been fighting with them for a month now. They admit it was their fault but I still had to pay for their mistake. I have had enough. Going to Verizon. AT&T sucks now.

I switched from sprint to AT&T back in June and I was told by the representative ** that he was going to buy back my phone and I was going to get a $200 credit on my second billing cycle. Well my second billing cycle came up and lo and behold aT&T has no record of me turning in my phone. The representative ** no longer works there so talking to the manager was like beating a dead horse. So now aT&T does not want to own up to their employee stealing a phone from me and will do nothing about it. This is poor customer service and I don't recommend anybody to go to AT&T store located at 6997 US Highway Pinellas Park Florida 33782.

We have 10 devices with AT&T Wireless and when my wife (authorized on the acct.) called to make acct. changes on the phone, it was all DOWNHILL from there. 45 Min. & 4 people later, she was at the same place she began. Everyone wanted to transfer me to someone else. They have no clue about customer service! So, I went to the local store in RI where I met my associate who opened the acct. originally (many years ago). We confirmed I too was authorized so I could call customer retention at a later time. WOW, I too got rejected as a non-authorized on the acct. I called the store and was told, "Oh sorry, you will have to speak to a business rep. who's on the road but can call you back." SERIOUS? AT&T $ucks!

I received a text saying my bill was overdue. It said my due date had been changed to the 2nd not the 28th. I called them up and said that what they did is illegal. They changed it back. Just want people to know they can't arbitrarily cut your billing cycle by 26 days.

Just bought $814.00 phone and needed to reset it to factory default. Agent Deidre, from Kennesaw, Ga office told me that "I was too damn stupid." And hung up on me.

You'd think that after being a customer with a company for over 10 years and spending better than $250/mo that you'd get better than "well that's what the computer says" when talking to a customer dis-service agent. So, because of their attitude and inability to even hear our complaint over a measly $15 charge on our bill, they have lost yet another loyal customer. Stupid, stupid, stupid. Well, now I hope our new $100/mo plan with T-mobile w/o contract is as good as promised. Fingers crossed!

Cell Phone Experiences - This review is about my experiences with AT&T over the last five years. I will keep this brief. First of all, elderly beware. My father received what he thought to be a free phone from AT&T and when he realized it was not, he sent it back and was not given credit and was being charged outrageous amounts. I called AT&T numerous times about it and they refused to wipe it out and their records were a mess. I was lied to and told they were taking notes which apparently the reps were not (something I would run into numerous times later on in my own experiences with AT&T). Eventually I got him out of the hell hole only to learn they had a senior citizen plan. Enough on that experience.

This phone carrier is horrible. Their customer service is inadequate to say the least. They tell you what you want to hear then all the rules change once they secure your business. This company has gotten too big and do not stand by what the employees tell you in the store. The manager in their customer care department hung up on me. Then when I called back they were closed. I am furious that I believed them. I should have stayed with my original phone provider. This company is substandard especially their customer service!

I called customer service after learning I had been charged an extra $120 on my account. The customer service was INCREDIBLY poor and I could not get a straight answer for the extra charges. They kept repeating the same answer then putting me on hold for irresponsible amounts of time. They agree to reverse one charge but not the other - I am not even going to be surprised when I check my bank statement Monday and find more inaccuracies.

I have been an AT&T customer since 2004. During the past 2-3 years I have been paying from $320-400 monthly. My family plan have 5 lines and 2 of them have unlimited data plan that was grandfather to me. My bills look something like that: For the main line they charge $60.00 for 700 min, $30.00 for unlimited text, $30.00 for unlimited data and $2.99 for roadside assistance plus $9.99 for the second line and $30.00 for unlimited data, plus 9.99 for the third line and $25 for 2 GB data, plus $9.99 for the 4th line and $25 for 2 GB plus $9.99 for the last line with no data plan. Plus a monthly charge of $10-20 for added data because my cousin always go over the 2GB limit.

I have been with AT&T for 10+ years. In February 2015 my son and I upgraded to the iPhone 6. His phone worked fine... but mine started spiking my data at a rate of nearly 2 gigabytes per day!! I am on WiFi all day at work and I didn't change my usage at all from how I used my previous phone (iPhone 4s). This ultimately resulted in a bill of 1300 dollars for a month's service. They kept adding a gig of data at 15 dollars a pop... Sometimes two gigs would be charged within an hour! I called to have this resolved and was told there was nothing wrong and I had "patterns of usage" that they base this on. I then tried to make a payment arrangement to pay out the overages... and was told I could not do that either.

I called and set up internet. Initially the customer rep told me internet was 19.99 and I qualify for a free phone. I said as long as it's free I'll take it... I get 1&2 bill and notice a charge for the phone. I call back. The customer rep says I'm not getting charged. They just have to show it on the bill. Me not paying attention to detail I noticed on my next bill it's $60 with a charge for the phone. I call back. The rep said that I am being charged due to a bundle. I told him that I didn't ask for it, it was offered as a free service. To sum up what he said there is nothing he can do.

And waited, and waited. Forty minutes while an AT&T salesperson spent time "chatting up" a female customer. The other rep (there were only two) seemed to need a lot of bathroom breaks. Many customers just left. There was so much grumbling that people walked in, heard the very vocal grumbling, and just turned around and walked out.

When they updated their service I failed to get internet in certain stores, airports, and restaurants. The internet would not come through it made me use my 4G and use up all my data, even though others had it available. I tried to resolve the situation. They sent me a new phone and then tried to charge me for the new phone when it was their fault. I told them I did not reach the internet with the new phone to send me mine back. I have had nothing but people who do not want to work with me and trying to charge me for services that are not used and phones that I don't have. Hours and hours on the phone trying to deal with this situation and it's very very frustrating. Then they want to charge me lousy 5 dollars to take my payment after their 611 service wasn't working. Before the update the service was fine. I just want the same service and to take responsibility for what was done wrong.

AT&T wireless is the most disgusting and disrespectful company I have ever had service with. I receive a text from them saying I've used 75% of my data, so I'm like okay I don't want to be charged extra let me turn my cellular data off. Next thing I know I'm getting a text saying I've used 100% of my data and $20 dollars will be added to my bill. Why don't they asked if you want more data just automatically add extra money on. And the fact the I pay insurance on my phone and they won't even pay to get my screen fixed, why am I paying this company this money when it does nothing for me. The prices are outrageous, you don't have any good plans, charging people extra money. I never have service so what am I paying for exactly. I HIGHLY RECOMMEND THAT YOU STAY AWAY FROM THIS COMPANY. They are robbing and conniving company and it's not worth the stress.

My telephone stopped working so we called many times after this and that we were told by people who didn't have my utmost confidence that the problem is the crappy modem that is apparently required to use the telephone. Now after 4 days without telephone service I see no evidence, no issue, no parts of no damn modem. It's bad enough the communication problems with the customer service, but this switching people around like lab mice should be stopped. The phone symptoms were: a dead line. At times a busy signal. When we called ourselves, an indication that our mailbox was full. It recovered at times. Then total nothingness. When it worked, it worked great. No backup in case of catastrophic technical events. Thank you.

It is widely unknown to customers that when you cancel your service, and not directly through AT&T, your final bill isn't prorated. My billing cycle ended on the 10th and I canceled my service on the 13th. AT&T is now stealing 90% of my bill payment from me. I was completely happy with my AT&T service, but when I saw that I could save $30 a month when switching over to Sprint I couldn't pass it up. In hindsight it was another way AT&T was taking more than its share from me. At this time I will not provide any positive feedback nor will I recommend AT&T to anyone.

I went into the AT&T store, a large one, and got a sales rep that sat with and explained about a new program. I got a new Apple iPhone 6 and a great plan and rate. When I got the first month's bill it was more than the salesman had given me in "writing" and on my receipt which luckily I kept. So I first called the customer service on the phone and followed up with store mgr showing him the receipt I had in writing from the sales rep. They both told me the plan I signed up for is more money than the salesman wrote down. And although I have a written receipt in hand there's nothing they can do. The price charged is the right price and the one I have in writing is wrong.

My services have not been working up to par and as expected. Phone disconnects. Internet out of service. XFinity TV freezes during show to list the basics. Called for technician... no problem, pay us $60 for the service call... and full bill. Multiple, ongoing months of issues. Bunch of horsecrap. "May I get some credit to my account?" "Sure, how about three months of free Showtime?" REALLY?!! Canceling services and looking forward to moving on with life.

AT&T offers insurance on their devices. Watch out if you are in the installment plan. There is a deductible that is prorated and in my case it was cheaper to pay the fee to replace the device and upgrade than use the insurance. The insurance plan is a total rip-off -- $90 for nothing. Thanks AT&T.

So I went to AT&T today to get an upgrade and there was 1 employee helping customers. After waiting an hour, I asked where are the employees. I was told finding bilingual people to hire is not easy. Uhhhh what? You refuse to hire an American who speaks English and want to hire a person who speaks English and Spanish to cater to the Mexicans because they refuse to learn English while in my country? Ya... Donald Trump has my vote for president. Oh and BYE AT&T, I am now a Verizon customer.

Complaint against AT&T's poor customer service and lousy billing dept. DSL for internet and phone service was wrongfully and dangerously disconnected! The promo deal was set up by a representative, from February to August 2015 for $28.50. There's monthly billing issues as I've had to call umpteen times over this matter. 4/7/15 Called, billed wrong ($65.30), spoke with another CSR, Supervisor will call 4/7/15. Spoke with another CSR- left message with Supv-she said she'd adjust, also mentioned a better promo deal AND as told before, will make permanent changes to account to AVOID calling every month. Lost count of many times told. 4/9/15 Called, spoke with another CSR, owe only 28.20 this month, next bill $28.50. 4/27/15 DSL trouble, called, rectified. 5/19/15 Spoke with another CSR- bill wrong again $55.70 will not see extra charges.

They have the WORST customer service I have ever encountered in my entire life. I would never recommend any of their services to anybody that I know. After I waited over a month for my modem (that I was going to install myself) I realized that my apartment does not have a wall jack. When I ordered the service I specifically asked if anything like that would be necessary to check for before I wait a month to recover this modem in the mail. Then when I called about this issue they wanted to charge me $100 to send someone out to install it (Which I would have just paid for right away and had service in about a week, as opposed to over a month.).

We have been loyal AT&T customers for over 10 years now and we are extremely disappointed in our service. Our most recent incident was when we called to get my phone data bumped up from 2GB. We told them only my phone, not my husband's because he was already grandfathered in to the unlimited data plan. So the lady on the phone told us we will now have 5GB on my phone instead of 2 and my husband's will be the same.

I had a person call from AT&T 3 times in a row last night. I picked up on the 3rd ring to see what they wanted. They said "this call is being recorded" and they wanted to inform me they are acquiring DirecTV. I told her that I have had such consistently horrible customer with AT&T that if they acquire DirecTV I will be changing to Dish! I've had DirecTV since 1997 but I will not be willing to deal with AT&T's pathetic customer service on my cable! NO WAY! They "hold me hostage" over my phone because I live in the country but I can get Dish anytime!!! I told her I sincerely hope she recorded my conversation! IF YOU ARE THINKING ABOUT DirecTV DON'T DO IT! Stay local if possible or get Dish! AT&T's "customer service" is a joke! You do not want to be in a position to deal with them ever! I've always had wonderful customer service with DirecTV but will be changing to Dish. I hope they are as courteous!

I recently signed up for AT&T's new family plan after shifting from Verizon. When switching, I was supposed to get 2 new phones for changing over from Verizon and pay a total of $146 per month for my total family plan services. I received my first bill today, and it is for $297!!! Thinking it was a mistake, my wife went into the store we negotiated the original plan with, with our signed receipts from our last trip, and was told that the bill we received was correct and we needed to pay this amount. This is worse than the oldest used car salesman tactics. Crooks!!

They reschedule your appointments without letting you know. I had them coming out on 7/8 and showed up on 7/20. They activated my house phone but now I have to wait until 8/10 to have my internet. Reps don't know what they are selling.

I cannot even begin to recite the years and years of poor customer and technical service, incorrect billing and overall abusive and deceitful practices from AT&T. The most recent is just one more incident of being blatantly lied to by an AT&T "sales rep." In May of 2015 I called AT&T to reduce my bill and remove some services. As usual it is a shell game and I have to repeat exactly what they are telling me so there is no confusion about the services I am receiving and the amount. Of course in reality it doesn't matter, because the following month my bill went right up again and when I called AT&T I was told I had received a "temporary promotion."

My healthy father residing in Patterson Calif. was involved in what should have been a minor accident. My phone could not handle the volume of calls since we had AT&T phones and I was frantic to keep up on my father's suddenly worse Ieg. I went to the closest store West 11th in Eugene OR. They sold me a phone they said would work fine and not freeze up because of call volume. I told them I was computer illiterate. They said I would be fine with that phone and also sold me an ear bug and gave me a tablet they said came free with the phone. There were nothing but problems from the start.

AT&T is in over their heads. They keep turning off my services because they can't combine bills. When you call them, it takes 45 mins to get anyone to help. They disconnected my business number from my last company without asking me when I was moving and I had no phones for a whole day. They are the most unorganized incompetent group of people I have ever spoken to you. If you care about your business do not go to them! They couldn't port my old business numbers and turned them into wireless number then had me purchase landline numbers as well. They have no idea what they are doing on the business side at all!!! I also have a personal cell phone number with them and have never had problems just their whole business department. Who disconnects business lines?

I hate AT&T. I've been with them for years and till now they suck. I got my phones suspended today cause of their mistake and they don't want fix it. Now I have to pay $264.04 and a $40 reinstatement fee cause of them. I just thinking I should of been with T-mobile since the beginning 4 lines for $100 now that a deal and I only have 3 lines with AT&T and that's how much I pay $264.04 every month.

Just went to AT&T from Verizon. Should have not switch provider!! For the last month, I don't have no signal in my house and dropped calls. I called AT&T 7+ times and had dropped calls talking with them. They said it was a tower problem and they will fix it and I have the same problem; customer service reps are clueless. I pay $170 a month for ** service. I can buy a signal booster for $75. Hell no. Need to pay more money to get better service. I think not. They can take their phones back and stick it... Stay away.

In 3rd billing cycle with AT&T. Bill running 2 and 3 times what it is supposed to be. Always due to "some reason". Have to call and complain every month. Despicable billing practices, with extra charges due to fine print issues. First month, upgraded data plan. Expected bill to increase by the amount of new plan, about $25. Bill was $600. They told me because I changed plans mid-month. They finally cut half of it off but the bill was still about $100 more. However, bills are so convoluted a person cannot zero in on the exact problem.

I have an iPhone 5S that I want to unlock. I have already contacted AT&T and they have denied my unlock request. However, I own this phone outright! I have run the IMEI and it is clear! AT&T is trying to play hardball. I purchased the phone myself and paid for it upfront to use it on my employer's network at a discounted price through my company. The issue that they state is that even though they acknowledge that I purchased the phone outright and it's paid for, my employer is on a 2-year agreement, and this phone is tied to that agreement.

I purchased a Samsung Galaxy Note Pro 12.2 (SM-P907A) last December when it was featured on sale on BestBuy. The device came with an option to activate AT&T service, but it was not mandatory. I paid full price for the device. I expected to be able to unlock the device and use it on travel to other countries, and also any carrier I chose within USA. This made it essential that I should be able to unlock the device. I asked BestBuy to help me unlock the device, and I was told repeatedly to contact AT&T as it was an AT&T device and only AT&T could unlock it. So, I contacted AT&T. AT&T allows you to unlock your device provided it has been purchased in full. Or you can be a customer for 60 days and then unlock.

I decided that maybe it was time to move up the ladder of phone service so I started by calling into AT&T to get a new phone and join the line a family member. First Call: My aunt and I called AT&T on a three way to open this new line and get an iPhone 6. We were both on the phone with the first rep. who greeted us properly and started collecting info to acquire the billing amount. After she was done she told me I had to pay $500.00 to open a line and an additional 200.00 for the phone which makes no sense as I could buy the phone for that price and maybe even unlocked.

I absolutely think AT&T is absolutely the worst phone company, that there ever was and ever could be. You absolutely cannot cancel your contract. Oh, they will absolutely charge you a fortune. I have been to the office in Bozeman and they absolutely tell me one thing and when I call up the main phone company, they absolutely tell me something else. So, they absolutely should get together and get their stories straight in the first place. Such as I added two people on phone line and they told me that it would only cost me $110.00 a month. But, when I get me bills, they run from $170.00 up to $291.00 per month. Plus we had road side assistance and insurance on our phones. Every time we told them to get rid of them. They said, that they would. Because, it would absolutely show up on our very next bill.

I upgraded my old phone for new one. But my old phone still on contract, for other side. When I bought phone they had to unlocked my old phone. Because they made mistake when I upgraded my phone, now I must wait half year.

Ok this is the second time I've dealt with AT&T and it was just as bad as the first cause this time I had U-Verse and they sent my bill to an unknown address and gave me the run around. When I asked the first time about my bill which was last month but now they notify me I'm two months past due and they did this to me in 2012. I swear I'll never use AT&T's services ever again and I'd rather shoot myself in my manhood than deal with the retards known as AT&T. They ** you and they're so stupid. I'm surprised they are actually in business. They should just all quit their jobs and give them to people who are not dumber than a marshmallow.

I have had At&t for over a year now... unfortunately. They have messed up my bill every month. They will go behind your back and give you the most expensive services. The services would mess up all the time. I would have to call At&t Support every month or have someone out to fix it. If you look at the equipment wrong it'll break. The people who work there do not take notes or perform their job properly. You have to constantly repeat all the problems you've ever had with At&t when you call because they won't take notes. This is a shady scamming company and I would NEVER refer them to someone else.

I "upgraded" to the new Samsung Note Edge for myself and purchased a Samsung 4 for my mother. I have been with AT&T for 11 years. They shipped the phone to my mother, who is 75. The Roseville store and Highland store in Minnesota refused to help her. She has had nothing but problems with her new phone. I thought it was her. Ha! I began having problems. I followed what I was told to do. Finally, they reset my phone - twice. Still did not work. I called every day for over 2 weeks. I went in to the Devils Lake store.

I've been using AT&T for over 6 years now. Since Sept 2014 my data speed has dropped down to less than 1MBPS (0.43mbps average). Now LTE boasts about having an average of 18MBPS. I've never seen over 3MBPS and I pay $135/mo for 'unlimited data'. I've been calling AT&T since last Nov regarding this issue. They've open up several cases for me but have resolved nothing. Their only offer was to offer me a micro antenna in my home to get better data speeds. I explained I don't have data problems at home because I'm logged on to my home's WiFi.

We were given "free" iPads when purchasing new phones. We are now being charged $50 month and not allowed to return the iPads. The employee is no longer with the company and the manager says it is not possible. I would expect that there are a few other customers who have had the same problem.

I had an agent from AT&T call me and left me a voice mail. This was over 4 days ago. Since then I have tried calling her back 4 times and left voice mails for her to return my call, however she has yet to reach back out to me so nothing has been done with this company. At this time I am also seeking legal help with this issue as it does not seem that AT&T is worried about one small complaint so I think it is time to take this a little higher and get a few more folks involved in this issue as I know personally I am not the only one who has been done this way. I almost lost my job yesterday over this same issue. And the girl who works beside me had the same call along with a ton of other agents so I know it is not just me with this problem.

They want to collect $649 for returned items claiming item (iPhone 6) was damaged and ACTIVE. They claim they returned the item to me because it is broken. I returned 2 items (iPhone 6 and Tablet Base) that were incorrectly shipped to me on April 13, 2015 on May 19, 2015 in "brand new" condition in its original boxes and shipping boxes in perfect condition... not a scratch on the phone and Tablet Base. I used the iPhone 6 temporarily because they shipped me the wrong item. They finally shipped me the correct order, I activated the new phone and returned the iPhone 6 along with the tablet base. They logged it as received at their RMA Drop Ship address on 06/11/2015. I received an email from them confirming receipt.

I was made aware of my early termination fee and paid it in full along with the final bill and despite this, was denied access to unlock my phone six different times through their website. I even had one of their customer service agents "file an issue" on my behalf who promised resolution within 24 hours. That was 3 days ago. I have been without cell service now for 5 days and was told today that it could take an additional two days for the unlock request to go through! AT&T stands for Annoying, Tedious & Time consuming and does not deserve a single customer it has. Don't give them your business, you will regret it.

First, from the start, AT&T has started to bill for Uverse SERVICE even if the service has not been met after almost a month. But you cannot get credit until you pay. So I paid, after 2 months I received little credits. I also complained that I never received my rebate. Then it's been forgotten. Then I RECENTLY did not pay more than a month. They have suspended the service but continued to bill me for the following month even if THERE IS no SERVICE.

When we signed up with AT&T we were told we needed a deposit of 449.00 in order to get service. We paid it. We've had service now for months. Due to amount we were spending we shopped around for better offers. Found better deal - called to cancel. Asked AT&T to apply our deposit towards Bill. I was told it wasn't a deposit - it was a 1 time non-refundable fee. Now I'm out service and disgusted they would even do this.

I paid bill out of checking account, same one for several months but when I paid bill in May using that acct, AT&T tried drafting incorrect account so check obviously returned and they charged me $25 for their mistake then wiped out all checking accounts so none of the users could no longer pay with checking account (I had 6 lines). One of the users had a promise to pay set up out her bank account but since they wiped that out (without our knowledge) they sent a suspension notice so called cust service - they said it was a mistake, had nothing to worry about.

My son attends college in Texas and I live in PA. His phone failed, so I went to the ATT Store in Springfield, PA to use my upgrade to get him a new phone. Despite going to 2 AT&T stores and selecting transfer my upgrade on the website, my son was charged over $500 for his new phone. And, the online order was cancelled by the Texas AT&T store. When I visited the AT&T store 4 months later, I was told that he should have received the upgrade. Calling 611 with a 45 min conversation lead to no resolution. Ineptitude by AT&T employees cost me hundreds.

I paid half of my bill and they told me my service will not be restore till I pay full amount and I need it for medical reason. They told me it was not their problem. Like, what is the reason of having service with them, they're very expensive and their services are the worse.

Made a payment online and they took it out twice. Lowered my data and received a new price. Suddenly my bill went up another $30. When I called they conveniently said the original quote was wrong. Changed my billing information online and they took a payment out of the old account causing me to overdraw and get hit with a charge. The bank credited it back and AT&T took it out again even though I changed the information again. I was hit with a second charge. I got nowhere with AT&T. They were rude, blamed me and was told it would happen a third time. This is the worst company I have ever dealt with!!!

AT&T decided to charge me twice in the same month for the same one single phone. Yep, they automatically charged me $25 for my auto-renewal plan, then, without telling me, charged me another $30 for a new plan that I never knew about, nor had any knowledge of. These inexpensive plans are for their Go-Phone. I only found out when I called to ask what was going on. I got the supreme run-around from 5 different agents & only when I started angrily yelling at them, did one of them finally confess to what happened. He promised I would get a refund.

AT&T is the biggest rip off ever. Such a joke and waste of money. Their customer service reps are clueless. Truly is the worst phone company. I will definitely be returning back to Sprint.

I have been with AT&T for 15+ years. I have never been more disappointed in their customer service and/or customer appreciation. If you use the AT&T Next plan, you still have to continue to pay for the remaining balance even if you upgrade, even if your contract is up. I talked to 10 different customer service and sales reps, I even told them I am switching to another carrier and they laughed. So much for appreciating your customers and a loyal customer at that! I am getting away from AT&T as soon as I can. I would NOT recommend using AT&T.

Had huge data charges on our bill (700.00) that we were unaware of and AT&T would not help resolve the issue! They sounded like a recording robot. I talked to a supervisor, Melissa, she was like talking to a brick wall! We've done business with AT&T for over 20 years and they would not adjust our bill. Looking for a better service contract once contract is up! Very fed up with AT&T!

My husband and I have been customers of AT&T since 2009. As of July 2015, we are longer customers and WOULD NEVER RECOMMEND THEM TO ANYONE. We are expats living in Saudi Arabia since 2014. Since we have become expats we have been treated like dirt by AT&T. We have put up with this mistreatment for months, paid bills for months when we didn't even live in the states, but they wouldn't put our account on a temporary hold because my husband had already "used" his time up. I have called in countless times because of billing errors because their international department doesn't know how to properly bill. I was even told at one point that I was lying about living in Saudi Arabia (side note - if I were lying, I sure as heck would pick somewhere better to lie about than Saudi).

I have been trying for over a month to get my e-mail and internet service corrected and where I can use it. I have talked to 16 people and no help has been given yet! I would not recommend AT&T internet to anyone. I am so frustrated and cannot get anyone with power to help! My job will be gone tomorrow because of AT&T!!!

Was told and promised things by agents that were never followed through with given bogus ID numbers by managers and executive level is just as bad. I went through the new customer application twice. First one was canceled, no call or email. Set up another one, finally equipment showed up, was the wrong stuff and was told "that's what you're getting". Basically tuff poop for me after 12 business days of going around and around. When finally trying to activate 2 phones and tablets I was told I had to wait yet again for new sim cards because they suspended the lines and finally after two big shot executive people taking care of the account a tech rep said my area was not covered and that's why my activation wasn't successful and then was told "well send everything back. You won't be liable." Well duh that's common sense.

I received my monthly bill and it was almost 30.00 higher. I called and talked to Erica. I told her my problem and wanted to know why it was so high. She asked me what I normally pay? She checked my account. Then there was silence, I thought she hung up on me. Came back on, told me I was charged for a modem delivery, I said, better be taken off, that modem was refused and sent back. She said it would be taken off, then silence again. I said, "Are you still there?" She came back on and said "Yes, I'm fixing your account". Then she tells me she has to make sure the modem was returned, asked me what day I sent it back? I said I had no idea, I never received it, it never came off the truck. I told the UPS driver I refused it so it was returned. I then told her there was a charge for 75.00 and a credit for 75.00 on the bill so it must have been returned.

I contact customer service regarding my Samsung S4 Active. I spoke to this guy who asked me what can he help me with. I went on to inform him that water was recently spilled on my phone and that the touch screen was not working anymore. I explained that the phone is supposed to be waterproof and that AT&T provides a one-time replacement for my phone model type if any water damages occurs. He went on to tell me that AT&T provides no such reimbursement and tells me directly that I'm wrong. I go on to ask if AT&T doesn't do the one-time replacement, why is it advertised on it's customer support website?

3rd time try to put internet on hold/vacation on web. They tell you that you will receive an email but it never happens. But then, you have to pay even if you are not using the service.

The worst customer care. We had problems getting billed international roaming fees on our phones when we traveled outside of the U.S. We weren't using our phones and we would put the phones in airplane mode but AT&T would still charge us international roaming fees. I had many discussions with customer service about the issue and I was told it was impossible. I googled the problem and found some carriers were having problems with apps running in the background even when the phone was in airplane mode. We had to fight with some very unhelpful and very unknowledgeable customer service people to get the $300 and $400 fees removed. Customer service reps were rude, talked over you, totally ignorant of the service and how it worked. What a nightmare to deal with. I will never ever use AT&T again, good riddance horrible company!

After remaining loyal to AT&T wireless service for > 20 years, I spoke with Ransom **, customer service manager, about my dismay over 1-time fee that AT&T doesn't disclose upfront. Instead of setting an example of doing its best to keep good customers, Ransom just excused AT&T charging fees that aren't told to customers upfront, and refused to give his AT&T ID number so that I could escalate the complaint.

I have been with AT&T since 2009 and I have never had any issues. The last say 5 moths my bill has been different although I did not make any changes to my plan. Each month I have phoned up to query why the bill is different and each time I was told that the taxes went up. I told the rep that as bad as the government is they do not raise taxes every month. I sent an email to the president office and a young man phoned back to say that it really wasn't the taxes that were going up it was at&t surcharges! I told him that whilst I can understand surcharge it was unfair that I have to pay a different charge (higher every month). The young chap told me that the highest they can charge is 1.25.

After being a loyal customer since about 2003, I was told to just end my account because they screwed up on a payment arrangement I made. The middle of June I made an arrangement to make payment on the 1st of July when I realized I didn't have enough on my card that was on file to cover. I called before it was scheduled, just change to another card. I got nothing but attitude from the so-called customer service girl that I demanded to speak to a manager. He tells me it's no problem to change but neglected to tell me that he changed it to the total amount due and not just the past due so totally screwing up the second payment arrangement I made that they claim I never did so.

I was offered at rate by a rep and was charged double for two months in a row. Everytime I called to get help I was given the runaround. Issue Never got resolved or fixed without me having to call over a handful of times. I finally had cancel the service and will never use AT&T again. I explained this situation over 12 times. WOW! This company customer service and reliability in my opinion doesn't hold up too much and carries little integrity.

On May 14, 2015, I board a plane to the Philippines. I was charged when I tried to call my voicemail to retrieve messages. Only one of the 21 calls ** was connected. Other than that, none of my attempt were connected but charged anyway. Even the blocked calls were also charged. I know there are international charges when calling from overseas, but how can I be charge when connection were never made, except one. Totals for the billing period: 21 calls 26 minutes $65.00.

I'm so mad I had to sign up just to leave complaints somewhere. I've had Agent name FERNANDO helping me with upgrading my phone. Was hesitant at first because who's got extra money these days? But he was nice to offer me 3 months of installments waived for me if I go ahead and upgrade. Installments were like $28. But since I'm on next plan, that didn't look too appealing. Asked him if he can put that amount towards next month bill, I'd go ahead and upgrade. which he said he would. He told me since he can't put credit towards future bill, he'd call me sometime that month and apply credit at that time. I've completely forgot about it until I saw the bill this month, and guess what? NO CREDIT.

My cable has been out for a whole week. I took 2 days off from work wasting my time waiting on these people and cable is still not fix. One of those days 4 different tech came to my house & nothing was done. I am soo frustrated with them.

I have been with AT&T for more than 10 years. I bought a phone in 2013 with them two years ago and they said I don't have to have a contract with them. Just last month i stopped at the same store and the sales guy mentioned that I don't have a contract with them and I can switch to any other carrier so I did. I also called customer service to get a pin to unlock and they also didn't mentioned anything about my contract. Since i switched to T-Mobile, they also terminated my online account. Now I received a bill with $125 charge for contract termination fee. I spoke to the customer service person- Daniel **. It turns out they only mention the contract date in the first paper you sign with them and she cannot even mail me the documents I sign or email it to me. And there is no way she will take out that charge for me. AT&T is a BIG LIAR and they HIDE THINGS FROM THEIR CUSTOMER. NEVER DO BUSINESS WITH AT&T.

After many years of giving my trust to this company all I can say I've been ripped off by AT&T. Stay away. Take T-mobile, Sprint, any company not this one. After paying all my bills, got confirmation from AT&T representatives that my balance is 0. I still receiving bills that if I don't pay that they will send my account to collect agency and I do have statement from my bank that AT&T collect my money for the bill.... It's up to you but if you ask me I rather go to the public phone than use AT&T ever in my life. Same thing happened with my internet service that I have with AT&T....STAY AWAY FROM AT&T.

I've had a problem with my wifi for weeks and nobody came and fixed anything when they said they have been working on it! I will never count on their lazy butts again!

AT&T billed my account for international roaming in my May Bill even though I had requested almost a year ago that this feature be blocked on all numbers in my account. On speaking with a rep on 16 June, she verified this request and advised a $1.00 credit would applied to my account for erroneous billing and to pay the balance amount of $129.20, which I paid promptly. On reviewing my current bill for June 2015, AT&T have penalized me a $5.00 charge for not paying the $1.00. On speaking to Supervisor Ms. ** today 8 JUL, 2015, she refused to acknowledge the fact that I was promised this credit and further refused to clear the $5 penalty applied to my account for absolutely no fault of mine. I have never defaulted on my phone payment and this is absolutely unethical practice by AT&T.

Constantly telling me I'm going over my data. Getting text mssgs at 7:30 on a Sunday morning knowing that phones were not being used for at least 6 1/2 hrs. We have wifi and should never have gone over. I don't think there was a month in the past year that they didn't slam me with at least 2 overcharges. Enough is enough and we are "stuck in the plan".

From the start... I should have had so many promises about how good the product was and how reliable it was. First off that has always been a lie. I've dealt with bill problems after bills problem being promised a solved solution that still hasn't came nearly 6 months later. Finally, I had the notion last time I talked to someone that maybe I could use the rewards card they sent me when I upgraded to U-Verse (In which I was told I would NEVER receive any more charges from DSL) to pay the bill that I got sent for using a modem. Whoever I was on the phone with that day in fact NEVER said I couldn't do so. In fact, the only thing they mentioned was that it may take a few days to take effect once I activated it.

The last year or so AT&T has been Charging me overage a lot more often. I have 5gb and it always seems like it goes within the first two weeks. I don't stream I just search the internet. I feel after that each additional gb goes even faster yet the speed is slower. AT&T service has gone downhill. I have been with them for over 10 years but guess it's time for a change.

AT&T is the worst. On the 1st of July I made a payment on my boyfriend's account with my bank card. A week previously I had called AT&T and asked them "all I have to do is pay the past due balance in full & my service will be restored." They said "yes your service will be restored" but they said my boyfriend couldn't use his card because it had been denied too many times. I said "how can it be denied too many times if we never signed up for automated pay?" Of course they had no answer. So I used my card with the understanding that I was only paying the due amount. I authorized the due amount. After I called them I called my card to see if the payment went through because they kept saying the payment was denied. When I called the card it said they had taken $30 dollars more than they were authorized to for an account my boyfriend never gave them permission to open. I was livid.

Unbelievable terrible service. When you interact with a customer service agent you expect them to provide information that is honest and in your best interest. I have been mislead too many times by these terrible customer service agents. In addition they will not EVER assume the customer is right - ever. They will continue to take advantage of you and take as much as possible. They do not record any of the phone conversations. I have not been on the phone for over a half hour - they have transferred me, hung up on me, and not completed any of the things I have asked. This is the worst service ever. It's pathetic and the sad thing is there is nothing I can do. No loyalty - they could care less if you have been a customer for years paying over 500 a month. They don't care.

Went without service for ten days and counting. Still don't have landline or internet service. They made five appointments that they did NOT show up to and did not call to cancel or reschedule. I finally did get someone to come out and fix it but the next day it was not working again. Could not get a local phone number only employees in Asia and India. I do have a couple of local phone numbers now if you need East El Paso AT&T techs (who are not returning my messages): Omar ** and Matthew **.

Back in March 2014 I was solicited to join direct through AT&T representative. I was told that if I got home phone, Internet, and DIRECTV automatically debited from my account that my total bill for all three services will only be a hundred and fifty dollars with text. Ever since I started this service with AT&T Indirect I have had an issue just about every month for the first 7 to 8 months. I decided yesterday to check my bill online due to I don't receive paper bills just to see my balance. Something told me to check it and when I did it showed I was paying $43 more than what I had agreed to.

I have been a AT&T customer for over 2 years. The company is a scam. I have a 200 bill for iPhone 3 gbs of data. Apparently I use 7 more gigs now that I got a new phone. The customer service reps on the phone are horrible. They will not work with you on your bill. My past I have never went over 3 gbs. I'm supposed to pay 102 a month which is ridiculous. Even Verizon has phones for free and 60 a month plans with AT&T or Verizon service so you don't have to deal with the lousy customer service people there.

AT&T was robbing every citizen of their fraudulent charges bill. I asked them why my bill skyrocketed to $464.08 just for a month bill.. In 2 days they charged me 7gb over which either me and they could not explain why it happened.

AT&T has once again try to screw me. Their billing procedures suck. They lie to get you into the contract then try to keep you there by saying you're stuck there. AT&T is ** company that will resolve you none of their problems.

For the last 2 months, I don't have no signal in my house. I called AT&T 7 times. They said it was a tower problem and they will fix it on June 19. It's July 3 and I have the same problem; and not only me, I spoke with my neighbors and they have the same problem. I was with AT&T for almost 7 years and now I want to move to another company.

I went to the AT&T store to request passport be put on my phone. I was informed as long as I didn't answer the phone I would not be charged for the calls that were coming in. I received a bill with 44 calls to voicemail. When I questioned it, they informed me that I had been billed for calls that went to my voicemail that I did not answer and there was nothing that could be done about it. I am currently looking for a new option for cellular service.

Is always hard to get the iPhone to work. Every time you try to use the data like In the map application and many other apps it won't work! AT&T hold the data and reduces it until the lowest they can. They charge you almost for nothing! The worst internet service so far! Really need to switch provider!!

I had my newly upgraded iPhone 6 stolen on February 7th, 2015 and I suspended my device immediately. The phone was surely locked with password while it was stolen. I went to AT&T store and Apple store and took all the steps that I could do in the situation, fully followed the representatives' instructions. I wasn't able to locate the phone because the thief shut off the phone. I requested to erase my phone but the request got pending for two months, because the phone wasn't in wi-fi environment. I reported it stolen and AT&T people said it should be on blacklist and anyone wouldn't be able to use it.

I have been an AT&T customer for many years and I've had the "unlimited" data plan. I received a text message that I am nearing my "unlimited" data usage and that they will lower my speed. How is this fair? I pay over $100 a month for ONE line! ** AT&T.

Called many times, never have corrected problems or disputes. Long waits to speak to AT&T reps, many transfers and dropped calls.

I cannot begin to explain how many bogus charges this company has billed our family plan since beginning service with AT&T. Please, SAVE yourself the headache and AVOID doing business with AT&T. There are many legitimate phone carriers that you can go with that provide the same quality service for a fraction of the price. AT&T the past year alone has overcharged us hundreds of dollars for fees that never should have been accrued... Such as, basic flip phone and they charged a monthly rate of a smart phone which was a $27 difference in price per month, and never had a smartphone. Just one example of how this computer will rip you off.

When I started with AT&T 7 years ago never had a problem. Now that I have added lines and my bill gets higher, but after it jumps from 400 and some dollars to 841 dollars they tell me my line went over in data which is bull. I have never went over in 7 years so I call and they tell me they can't adjusted anything so I will file another complaint and broadcast this for the public to stay away from AT&T. They always find an excuse and will not fix it.

I have been a loyal customer of AT&T since 11/2005 and purchased numerous phones through the years and never experienced any issues. I purchased an LG 3 inch on 7/15/14. After approximately 6-7 mos. I noticed the phone was not working properly, even after re-starting and taking the battery out. The system was slow, unable to answer some calls and unable to make some calls. I ended up with the Warranty Dept who took the phone through a series of tests, including sending me instructions for a system re-set. It was determined I need a new battery, which was sent expedited, a photo bucket app was installed to capture my pictures, although I also had prior installed Eversnap app.

I am so disappointed with AT&T. I've been with them for about 7 years at this point and stuck with them time and time again after many experiences of dishonest behavior from them. I'm leaving shortly because at this point this phone company is becoming more and more conniving. A couple years back I had been slipped additional features that I did not want. They were small (total of about $10 a month) and I told them that I wanted them removed immediately once I had spotted them in my paperwork when I was upgrading my phone and renewing my contract of my phone. They said they removed them. 38 days into owning my brand new iPhone 4S, it stopped working for no reason. Took it to the Apple Store and they said it just happened to be a bad one and that it had internal hard drive failure. Took it back up to the AT&T store and they said they wouldn't replace it and that I was basically on my own.

I change my phone from GoPhone to 2yr contract. The guy who helped me set up an extra account for connection. He told me it was cancelled after he was done, but when I got my bill at the end of month, they still charged me and I called them to complain about that, so they finally cancelled it, but still charge about $35 operation fee. Then today, about 7 month later, I got a mail from A DEBT COLLECTION COMPANY and AT&T sent the bill WITHOUT telling me, and they said I had a $44.43 bill that hadn't been paid yet. So I called AT&T and asked what the ** is going on, but the lady said she couldn't find anything that hadn't been paid yet, so she sent me to her supervisor, but her supervisor hasn't called me back yet.

First when we tried to get the service installed it took them two days. Then my log in info wouldn't work and the live chat was of no help. Then tried to save my debit card info for easier payments and then was told I couldn't do it unless I did automatic bill pay. They make you constantly jump thru hoops for their services. And the internet is slow as can be.

This is an update to my complaint against AT&T from a day before. I was without the Internet for 5 days and everyone was lying to me how they would help me and check on the status of fixing the problem, just to call me 5 minutes before the Technician supposed to arrive and tell me that he was not coming because of workload. Well, Monday, I finally got someone after calling all day with no help from anyone, except ** Badge Number ** out of El Paso, Texas who was wonderful. He got right on the phone with the right people and within Minutes I had a Technician here.

My Husband and I were moving and had poor customer service from AT&T, so we decided to disconnect the home phone and use someone else for Internet but continue our mobile phones until our contracts were up. AT&T was notified of this in January and given our new address. We always did a combined bill so when I received our bills at our new address I paid them each month by calling their 611 number. On June 26th, I got a phone call from a collections agency... (??!!) I am always on time with payments and I know for a fact that they should have contacted me first. I called multiple times to AT&T that day. When I turned off home service, that automatically "splits " the bills so that my mobile balance didn't show what I still owed.

AT&T is a fraudulent company. Yes, the service is good but the problem doesn't only rely on the unlimited data but they also do it to those who have 4gb or 2gb of data. I've been charged on several occasions several overage charges when I shouldn't of been and no helps you. I've reached out several times to the customer service department and no one was able to give me an explanation. At first, they got me good, they had me thinking that I was really overusing data but then the charges were more frequent.

I am having charging issues with my Samsung S5. I've had this issue from day one 14 months ago. AT&T told me it's the charger cord. I went to an independent service provider. They told me it was the phone. Finally today the charger doesn't work at all. I went by their store in the Rockingham Mall in Salem NH for help. I was told it would be 15 minutes or so. I waited over 30 minutes. I asked their greeter for a status. He told me they called my name and I didn't answer so I lost my place (WHAT?). I was standing in their store with my friend all along. I asked if he could help me. He said 5 minutes. 10 minutes later he has me third in line. Are you kidding me? What a difference when you are buying their phones vs. asking for help... I'm done with them...

The service is bad. My internet has been down for three days and every time a tech comes out they find some reason to leave saying they will come back and finish the job and then when I call support all they do is keep pushing the date back over and over again and nothing changes. This isn't the first time this happened.

Every single time I call to refill my prepaid accounts for my wife and I, there's always an issue. They never understand what I'm saying. I'm not being racist, but why can't half the staff I call speak fluent English? I always have to repeat myself 3-4 times. Its so ** annoying. Sorry but I am always raising my voice and asking to be transferred. Horrible ** service. If AT&T wasn't the best service for the base I'm at I would not be using this service.

I have been an AT&T customer for a year now and it has been a nightmare. They are by far the worst company I have ever been with. They don't care about their customers at all! All they want to do is charge more and more money towards you. They have done nothing to help me or my problem. I couldn't receive calls or make calls which was a big problem for me and they wanted to charge me money when it was their fault for selling me a piece of junk! It's like they absolutely don't care that you will have issues about your phone. I regret signing a contract with them. I wish I never walked into their store. It has been a horrible experience being a part of AT&T. I warn you please never sign a contract with AT&T - you will regret it severely!

We had service for two hours and have had the difference appointment where a tech guy has never showed up to fix our net but they still want to charge us for services. Very disappointed in AT&T. Would not recommend them to anyone. Plus for tech guy was very rude and disrespectful - told us not to ask them to come hook up services when you're moving in.

AT&T is the worst ever. I'm on a 2 year contract. The lady told me that my first bill was going to be over $100 which I understand! My plan is $66 a month, but when I go online and check my phone plan, it says $80 a month! That's not what I wanted!

Let me start off by saying I had my lines on military suspension for two years. So now I am coming back stateside so I bought 4 new iPhones while stationed in Korea. Was informed that I had 30 days to activate my insurance. I activated the phones within those 30 days and the customer rep (so she said) enrolled me in the insurance plan. 1 month later flying to Hawaii hubby's phone is stolen. Call AT&T... No issue... Talk me through Asurion claim... Denied... Call them... No insurance! What? Yep, been on the phone for days, hours today, getting the runaround, only to find out the rep only insured two lines; didn't inform me, no email, nothing. And seeing now that my 30 days are up... I'm out of luck... You know this should not be allowed legally... They even admitted it was their error but nothing they can do. Wow, I know I have been out the country for a couple of years but AT&T has really sunk low where they are scamming folk...

I was going out of town and needed to purchase my husband's Father's Day gift before I left town. I went to the AT&T Snellville store on June 3, 2015, and purchased a FitBit Charge. I told them it was for Father's Day and asked if that would be a problem if he wanted to return it. I was told, "ABSOLUTELY NOT." I gave the gift to him on Father's Day (5 days ago). He told me that he did not think he would use it because it was too complicated. (He is 71.) We tried to take it back today. Imagine my surprise when I was told that they would not take it back because I purchased it more than 14 days ago. I asked to speak to the manager. That was a waste of time. He was totally unconcerned with my problem. His attitude and lack of customer service are the cause of my canceling our service with AT&T as soon as I can talk to Verizon and Comcast. I also plan to post my disappointment with AT&T on Facebook and other social media.

I have been on an assignment overseas and put my service on-hold. I returned to US for a week and went back overseas on another assignment. I put my service on-hold online but AT&T kept charging me full amount for no service rendered. I noticed my bill after 3 months where AT&T charged me in full even though my service on-hold and then eventually cancelled my service. Once I called them and explained that I put my service on-hold, I was told that "you cannot put your service on-hold twice in one year". My online request went through, I was not told that I couldn't do that and AT&T kept charging me each month. I have been a loyal customer for 10+ years and I would never use AT&T ever again.

Oh, where to begin! I received an email informing me that my cell phone service would be suspended if I did not make a payment today. For some unknown reason my husband received texts (account is in my name) about the unpaid bill but this was my first notice. I reviewed my bank statement and saw that payments were made in May and two in June. I called AT&T to resolve the problem. Seems that because the bill includes both U-verse internet and telephone, no one can access the bill for both services. For one hour I was bounced around between phone billing and U-verse - sort of like riding the clown car in the circus. Got NO where after speaking with 6 people.

We decided to switch from AT&T because we were consistently charged for overuse of data sometimes to the tune of $300. I talked to a ** at AT&T and she happy enough to help us leave, very friendly, offered lowered (better) plans and so on and simply told us to "make sure and port your number before July 1st so you don't get billed for the July cycle". So I jumped up and ported our phones. Everything went fine until I tried to activate the new service and realized our phones were locked by AT&T... something ** had NOT mentioned even once in our phone call. I called our new provider and they gave me the link to AT&T's unlocking service page. It said that your bill, including ETF (early termination fees) had to be paid in full and then it might take up to 72 HOURS to unlock the phones.

Since 11/2014, I have had a problem with AT&T. I first allowed them to switch me to U-Verse, because it was less expensive. Then, when I experienced trouble on the line, THEY determined I needed a new modem. They sent it out, I returned the old one. Then they charged me $120 because they said they didn't receive it. I had to threaten them with legal action to have the charge removed. In May of this year, I started experiencing outages with the phone and internet. They changed modem on June 1. On June 3, I had more outages.

At first when I sign the contract the service talk really nice and friendly, but after paying everything and when I realized my phone have problem they sent me to many different place. I don't mind wait more than 30 minutes, but when they ask "what's happen to your phone". I said "it kept kick me out when I use youtube, and also the messenger doesn't run through when I click send". The service people work there said this never happen. And they just reset my phone even though I came so many times to fix the phone. I bought this phone only 6 months but I have to reset more than 10 times. I paid for phone insurance and it still have few months left of guarantee. AT&T does have high signal, but paying so much for nothing...

I used to have Verizon service for my cell phone and switched to AT&T when I went with the internet service which offered an incentive if we bundled Direct TV and internet service. I fell for it and the cell phone service is terrible. Half the time, I cannot use my cell phone because of "no service available." Being retired now, we set up a direct payment system where all the bills are taken directly from our acct. We allow a certain amount of money in the checking acct. to cover the monthly bills and the overage is put into savings.

Started receiving harassing calls that treated bodily harm to my husband from numbers we did not know. Called the local police department and they told us to call our provider and have them block the numbers. We called AT&T and they refused to do it without charging us $4.99 a month and even then it wouldn't block multimedia messages. To me this is totally unacceptable and I know to be bull crap. They've done it for a friend of mine about 2 years ago. They have horrible customer service and I would rather pay more and switch back to Verizon!

BE CAREFUL IF YOU ARE A FOREIGN CUSTOMER!!! I did not receive back my $1,000 security deposit. I am unable to get a security deposit refunded for over 3 months. I called and visited the store many times, but I still not receive it. The financial department keeps saying that the refund will arrive in 3 weeks. However, I've been calling and waiting them for 3 months already and I didn't receive the money. Now I am going back to my country and I am not going to receive my $1,000. I am really disappointed with the company and I don't want to see other people in this situation that's why I am doing this post.

I've had the worst experience and wouldn't want anyone, ANYONE going to the store and getting fooled like I did. Complete disregard for customer service and mismanaged. Here's what I THINK happened: I was on the AT&T NEXT plan since more than a year, 14 months to be precise and got an alert on my phone that I should upgrade! So I went over to the store, with an inkling that I might want to get the iPhone 6 or the LG G4. I didn't care at this point, which was cheaper or more expensive. As I enter the store, I am told that I HAVE TO return my phone and will have to pay $136 in addition in order to upgrade. I am NOT given a choice to retain my phone or trade it in for a new phone. NOT.

I was told in the store that when ain't changed my phone, I would stay on my same data plan. Found out it wasn't true. They actually changed my plan TWICE once I left. Spoke w/ several managers one of which had a very bad attitude and listened to nothing I said. I understand that they no longer have unlimited data plans (although you shouldn't tell a customer that you still offer it, and put notes in my account saying that you told me I would have unlimited) but at least go over the other options I can choose from instead of just giving me an attitude and doing nothing to help me.

When I first called they wasn't the nicest person. But I was able to get a 2 different reps in different days. They were nice and even lowered my bill. You just gotta talk with them and usually they will lower it. And with AT&T good luck you have to have your old phone number and whether you have 1 of 3 services. Overall it was great. Thank you.

ATT quotes a decent deal to switch you from other providers or switch you to U-verse. When the first bill arrives incorrect & you call the customer service they will tell you that you will see the correct price with credits from your overpayment. Second bill comes in incorrect again, called ATT & now the story change to the bill is correct & I'm under contract. Stay away from this company or get them to email you the promised price.