AT&T Wireless Reviews

AT&T Uverse never works, we get charged extra data on our phones each month when our wireless "conveniently" goes out. We call multiple time and never speak to the same person twice, each telling us not to worry, we will be given extra data. Phone bill arrives & we're charged $240 for overages! We call AT&T again, and of course they have no record of it. They are rude, incompetent, price gougers! Stay away from this scam.

Got a email stating it was time for upgrade and straight from surgery my mom takes me to mall because my phone is broke. First off, she only pays for three lines and all these other companies has 4 or more lines for 100 or less. Or they offering free phones just to sign up with them and a cheaper monthly bill. Since leaving store yesterday with no logical resolution, we are truly considering other, wiser, money saving, options. We've been dedicated to y'all for too long to just tossed to the side like that and offered a low grade phone and 25 dollars more month for WHATS?? It's ridiculous and I will no longer recommend anyone else to y'all.

May 19, 2015 I called and canceled the DSL. Dish was installed May 20. I was charged in June, July and Aug. I called every month and was switched to a lot of people. Finally got it off the bill in Sept, but now they say I owe $37.00 for the credit I got for the internet not being canceled. This is not the first time I have had them give me a credit and then have it show up on the next bill. I will not pay this and they will send me a letter saying they will cut off my service just like they did last time. I wish Bell was back, never got a foreign person or country when you called them!

I was doubled billed to only find out I was billed for the future month. How crazy is that? But I called customer care. Spoke to Sam and she was very rude - wouldn't even let me speak. Not professional at all.

I just got off the phone with a guy named Ramone in the billing department and it was a very poor experience. I currently pay for internet service and a hard line. No direct TV (Relevant later). On September 1st I had a "Change of Address" from one apartment to another within walking distance in the same complex. When I first called to arrange the transfer I spoke with a middle eastern man who couldn't speak English very well. I ended up on the phone with him (most of it on hold) for 3 hours one day and 2 hours the next. He was not good at his job, but at least provided me with a good level of Customer Service. He told me that the because I could perform the installation myself that he would waive the installation fee ($100) because no AT&T person had to come do it for me. He also waived the "Change of Address" fee ($100) as well as the activation fee ($50).

I need someone to talk to about why I was charged a data plan when I cancel the service before August. I tried and was not help in any way. Even when I talk to a supervisor and her name is Laura. ID number **.

I contacted AT&T approximately 30 days ago regarding a HTC cell phone sim card clip that broke off. The phone was functioning fine besides the sim card not staying in place due to the broke clip. The phone was under warranty and AT&T rep said that I should use the warranty even though I pay insurance on the monthly bill. Well the phone was sent back to me with a letter stating I'll be charged $199 for a used phone because they claim it has liquid damage. The cell phone on my contract is only worth $108 and will be less, once the monthly payment is paid for this month. It's a scam to pay monthly insurance fee if it's not worth anything. I wouldn't have been better off with losing the phone instead of dealing with the warranty. A totally rip off.

I called up AT&T to pay my bill and explained that I was interested in changing over to the new plan where they offer DirecTV and my cell phone service in one bundle for 200.00. The woman who spoke poor English, heavy accent said "do you have AT&T" and I said "yes I do, I have had it for 15 years". I said "I also have DirecTV", she asked if I had Uverse and I said no. She asked for all my info including SS#. I asked why, she needed to run a credit report when I have been with AT&T cellular for over 15 years. She said it was internal and it would not affect my credit rating. She ran it and said "oh good you qualify". She then said "what address is the DirecTV going to?"

In May 2015 my checking account was breached so I closed it and opened a new account. I called all my creditors including AT&T to update my checking account with the new account. When I spoke with the AT&T rep he told me he had deleted the old account and entered the new account for me. Fast Forward to September. At the beginning of September I made my payment. It did not use my new account (after using it for several month).... it reverted to my old account and as a result, AT&T charged me a $30.00 NSF fee on my bill. I called and told them what happened and the rep said "I'm so sorry to hear that but there is nothing I can do to help you". She went on to say that their mistake was my fault (you read that correctly).

Submitted this from 2015 still haven't heard back from them on this, no point to keep this case open as I've already left and gone to another carrier who gave me their box for the house.

After getting married and moving across the country, I switched over to my husband's carrier, AT&T. I spent 4 hrs at a certified AT&T retail store, where the poor reps had to fix huge mistakes that phone reps had done. The associates were mortified with the giant mistakes that the phone reps had made. They kept shaking their heads and exclaiming to one another how horrible it was.

I have been on the phone trying with them simply trying to cancel their service and it has been a nightmare! They try to make switching near impossible. My main reason for cancelling with them, I was paying 400.00 for 5 lines with 3g and T-Mobile offered 5 lines with 10g for 165.00. I was going to save so much money that I was willing to pay the cancellation fees for 3 lines that were still in contract. Every rep. that I have spoken to tells me something different, bottom line to make this story short. I paid a bill of 1095.00 for cancelling my lines and paid my bill in full (because they won't unlock my phone until I did) and one rep told me that I would be able to unlock right away.

So I called to drop their service because we were moving. The house we were moving to rent already had Comcast and the landlord asked us to use them. I called to drop their service and returned the modem. They assured me the service was canceled only to find a letter in the mail for a late payment and another month's bill. I called immediately asking what happened and they told me only my auto pay was cancelled nothing else! The charge was $137.00 and asked for $90.00 and the service would be cancelled, I agreed to that and paid it.

Professional scammers. I was their customer 1 year and it cost me a credit history. I tried to turn off their service. Person of the customer service told me, "Yes, we have disconnected you from the service" - but they kept sending me bills for 3 months. I regularly called them and argued. They said "yes" it's a mistake. I asked them for any documents confirming that they no longer have no claims to me. But after three months, collection service send me a letter from them.

Textbook bait and switch tactics. Dear reader, you have been warned. To my intense and immediate regret I did not do the requisite reading of complaints about this company. We bought the phone and plan based on the attraction of a discount offered on the main website. We were very careful to verify the details which indeed did print out on the agreement in lovely black and white. Whoops, turns out that the real agreement shows up a day later when AT&T sends an email asking you to "verify" the contract.

This is all run around. I was a customer for three years and when I closed the account they assured me I had payed all the next billed fees. They would not allow me to close the account without doing so. This is BS and you suck. I can not believe how you cheat and defraud people out of their money like the mafia. They sent it directly to credit attacking company who won't even talk to me without a payment. They just want to ruin my credit! This is a crime, a false fake rip off hacker spying company of horrible service and high prices. I argued with these guys every two months for 15 years over bills. They claim they are always right and screw the consumer.

I ported my numbers from AT&T to another provider. After a little while I decided that I liked AT&T better so I called to see if they would be willing to help me out getting out of the other providers contracts or credit my account for the balance I had remaining with them. They refused to do anything but all in all the other provider was willing to pay all contract costs which as over $1300. They are the worst I have ever seen and have the worst customers services anybody can have. So of course they won't be getting my business nor will I recommend them to anyone, as a matter a fact, I've gotten over 10 other AT&T customers to leave them. They keep this up they won't have any customers!

My experience with AT&T was awful. First, I bought a Samsung phone and a Samsung tablet from this store with AT&T service for both. The battery life on the tablet turned out to be far below what Samsung claims to the point that I could only use it for less than 30 minutes on a full charge before it needed to be recharged. I took the tablet to this store and they told me, sorry, THAT I COULD NOT GET A RETURN OR REPLACEMENT for the tablet that I *bought from AT&T* at the AT&T store. They told me to contact Samsung. I contacted Samsung and they put me through much frustration without solving the problem. So I'm left with a defective Samsung tablet that AT&T won't accept back even though they sold it to me!

These people have horrible customer service!!! I mean even the supervisor. I called on 9/11/15 to stop payment for 12th and I would pay on 18th. The rep said that was fine. Guess what? They still took it out and have audacity to say because rep did not state he would stop it I have to wait 10 business days for refund. Hello. This is not my fault. Did you ask the rep about it??? You take sides of rep notes over customer that's paying money... I don't have a reason to make anything up... I will never refer you guys over Comcast. HUGE MISTAKE FOR SWITCHING TO AT&T.

I tried upgrading my wife and I's phone on Thursday, September 10, 2015 online. After completing the process I get a confirmation e-mail. About fifteen minutes later I get another email stating that my order had been cancelled and that I should visit an AT&T store for them to solve the problem. So, I went to the AT&T store and they couldn't help me because they couldn't give me the same price that was advertised online for the iPhone 6. They also had a ten year old address on file which they changed and told me I should have no problem now upgrading online. So I called AT&T customer service and they also couldn't help me because they couldn't give me the plan I wanted over the phone. So I waited a couple of days and contacted AT&T over the phone again.

I call to start services, gave permission to run a credit check. The representative said I was approved, no deposit required and my charges would be $92 not including taxes and fees. I received my first bill in the amount of $687.37. I called to speak with a representative would said my deposit is $449.00. There is no way I would have accepted their services if I was told up front of the deposit. AT&T knows this & this is why they omit this information. Yet they want to deduct $5 per month until the deposit is zero. They won't let you set up a payment plan to the deposit either. I believe this is some sort of monopoly. I realize they own DirecTV and Dish now. So beware when ordering your entertainment services.

They are liars & full of crap. I had called bout a NAT type for past months. I know a lot of people may not know what it is, but it's something for gaming & they told me so many different stories & they are liars. They just want your Money! Their internet sucks. They tried to make me pay 15 dollars a month just so I can have a open NAT type to play my video games online smh.

Never in my life have I had anyone to call my phone and be so disrespectful. I was traveling one day and decided to call AT&T to inquire about internet service. The rep was pushy and abrasive. He lied to me like he was a supervisor and was giving me this great deal. During our conversation my cell phone dropped the signal. I immediately called back and talked to another rep. While ordering service with the second rep, the first rep called my phone back and left a voicemail. He identified himself and said that he was with AT&T. He then proceeded to go off the deep end because he felt as though I had hang up on him. Needless to say that I am very disappointed and after hearing that message AT&T will never have to worry about me being a customer.

My husband and I both have used AT&T go phone prepaid phones for almost a year now. The service in our area is an absolute joke. We lose service as soon as we leave town. What is the point of having a portable cell phone if it never has reception?! Furthermore, I used to LOVE the internet. I bought a Nokia, which is a crappy phone (my fault, obviously not AT&T's) but didn't get a new phone because I LOVED the super-fast 4g LTE data. Now, my "high speed" internet is completely non-existent. The 2gb of 4g just doesn't exist. I haven't had high-speed internet for SEVERAL months, and my phone is always renewed on time.

On 09/23/2015, AT&T came through and credited our account for the full amount. It took about two weeks, many chat sessions and phone calls, but we finally got the right person who understood what occurred and reimbursed the account.

On July 2015 AT&T said that they didn't receive my pay for the month of June. They told me to pay 419.18 that was going to cover for both months June and July so I did... on August 7 AT&T disconnected my line because they said I didn't send my August payment which was due on August 27. AT&T ask me to pay so I did 231.02. Now September 11 2015 my line was disconnected again. I already call them to ask them why they're saying that my bank hasn't paid them but the bank said it has already been paid. Am so unhappy mad sad and angry with them.

The stories are endless with AT&T billing... but this past month tops it and can't wait for the contract to end. AT&T opted to change the billing due date. Sure AT&T Change the due date this summer while people are most likely away on vacation. Your advance notice was hardly adequate (less than 30 days). I had a due date on the 19th. Returning on vacation 13th of the month. I was going to my bill by the 19th. On the 18th I was notified that my service was stopped. PAYMENTS have always been up to date. AT&T stated I didn't pay my bill in time. Really? So playing by their pathetic rules I was 6 days late and your service gets cut off. $40.00 to reinstate the service. "AT&T MY SOLUTION" - Yes I will be sure to share this store with whom ever I can.

Back in March of 2015, my husband and I were eligible to upgrade our phones because we were at the end of our 2-year contract with AT&T. We purchased new phones and during the process, the sales clerk somehow changed my plan from unlimited data (which I had been on since starting out with AT&T many years ago) to 3 Gb of data. Because I never exceeded the 3 Gb's of data which would have shown up on my bill as an additional charge, I was unaware of this change to my contract (of course my monthly bill wasn't reduced when I was stripped of my unlimited data). Last month I contacted AT&T to inquire about adding another line/device to my "Family Plan", and this is when I learned of the change that had been made to my contract without my knowledge or approval. It was a simple mistake made by the sales clerk and nobody was aware of it until 5 months after it occurred.

Highly dissatisfied! Switched TV service after visiting AT&T store. Sales representative assured us DirecTV was wireless and could move TVs outside etc and there would be no additional installation fees. When DirecTV technician arrived we were charged an additional $99 installation fee. I called customer service and after being transferred FIVE times and a 75 minute call, I was informed by the technical department that the sales representative was incorrect and it's a sales tactic used to sign people up for service. I call this FRAUD.

I went to the Jamestown store in Altamonte Springs FL to pay my bill with cash. They tried to charge me $1.00 to pay my bill and bragged that the store up the street charged $5.00. I said, "Let me get this straight; You want me to pay $1.00 to pay $104 with cash? So you are charging me to take my money?" He said "yes". I left and paid online through my bank like I usually do. When I contacted customer service they told me it was a fee to have a person handle the transaction. I said "He wasn't doing anything anyway so it doesn't make sense." Now we know why technology is taking the place of people and it seems that AT&T is paving the way for lost jobs.

Called one week prior to the end of a billing cycle to cancel the wireless account with AT&T. Asked if I could get partial payment back. The rep said they don't do that and that I could keep using the account until the end of the cycle. But guess what, they keep charging my credit card. Then when my bank tried to resolve the dispute, they wouldn't give a response. Now they have send me a letter saying they have cancelled my account due to nonpayment and will refer my account to a third-party collector. What a disgusting way to do business!

AT&T has got me in a pretty dire financial situation. This all started in June 2014 when I gave the 3rd line of my phone plan to a coworker. He was to take the phone and start his own line for him and his girlfriend. Instead AT&T did something called "splitting the plan" - what that means is that instead of starting a plan in his name with his social security number, they used mine. Something I did not consent to. In fact I didn't know about this phone plan until months later.

I was offer a promotion that was too good to be true, but when I got my first bill it was almost three times the amount that I was quoted. When I explained this to the rep I felt like I was made out to be a liar because they said they did not see any notes on the account. I think that it is unfair, frustrating and is illegal for any company to quote you a low price just to get your business.

My son was on my account. His contract is up in November 2015. He want to transfer his phone to his own AT&T account. I released his number, he went to an AT&T store and they said they still could not transfer the number so he decided to not fight them and get a new number. I called AT&T and explained what happened and they informed me I would need to pay a $115 early disconnection fee to which I became very upset because the problem began and continued with them not me. The next solution they offered was to lower his plan so I would pay $30 plus dollars instead. The agent actually thought that I would be appreciative but I think AT&T wants to squeeze every penny out of customers and they don't care!!! I would never recommend AT&T to anyone not even to someone I don't like because I dislike them more.

For the second time in a year AT&T had allow a company name USBI to get my information and put themselves in my bill under AT&T. USBI company, it's a scam that has a class action against them and AT&T allow them to operate (I think USBI, it's own by AT&T). AT&T refuse to remove or take out that company from the bill and forcing the customer (us) as the only solution to call USBI company accepting the charges and make a cancelation to get a confirmation number. It means the customer (us) is obligated to cancel something that never was order by the customer (us) and then after that AT&T force you to pay the charges for that month and tell you that they can't offer you the same rates that your original had, it will increase now on.

I was a AT&T customer for a long time. I recently went into a AT&T store to revise my plan. I added 3 more lines to my account. We had some upgrades that we did and bought more phones etc. I was told at the store what my rates would be for each month. I was told that my monthly bill with all taxes and charges etc would not exceed the 260.00 a month. Well guess what, my first month's bill was 474.00 not even close to what the salesman told me when we were at the store. The second month's bill was 365.00. I was hopping mad at this point and made the call to AT&T. It took a couple of phone calls and hours on the phone. They tried to tell me the salesman made a mistake and I was told wrong. But that doesn't justify the costs. I would have never signed that contract if I was told it was going to be 474.00 the first month and 365.00 the next. I'm now locked into this contract and they won't honour the costs I was told at the store.

I am on an AT&T Next plan with the LG G3. My warranty just ended last month and out of nowhere my phone starts turning off randomly. A few days later it constantly restarts, flashing the LG Life's Good screen (not with them). The only time my phone is functional is if I leave it plugged into the charger. I took it to the store and they wanted me to have my parents (authorized users) to get into my account to find out if I had a warranty. I called them and then logged onto their account to find out my warranty just ended. The rep said to call tech support. I called them, but was then told that I needed to call from a different phone. I don't have two ** phones and my roommate was out of town. I talked to a live chat rep and they said I needed to factory reset the phone.

I have my wireless family package service with AT&T. I wanted to add long distance to my home phone and I called reps. Name Kobie pick up phone and I talk to him for one hour. He gave me a deal for all my home and cell phones for little under $150 and he set up an appointment with me 5.00pm for technician to come my home next day. He said technician will call me 4.00pm before he come to my home and also he will send me email about what kind of phone plan I am getting. I came home from my work at 4.45pm and started waiting. He never came, never call me so I was upset. I called AT&T again. Lady pick up phone, look like Chinese accent. She wasted one hour while computer was very slow. She could not find record of information which Kobie set up with me. I told her "let me talk to your manager." She said "manager is on phone." I wait and wait told her three times, she said "manager is still on phone."

AT&T has it advertised on their website, that the Samsung Note 4 is free with a 2 yr contract. I contacted 2 representatives through their chat and they said I was trying to buy it from the wrong site, but confirmed that it was free online. The discount never went through so I chatted with another representative. She then told me the sale was over. Even though it says on the site the sale ends in 7 days. She then said, "yes, that sale ended." I then sent her the exact paragraph where it says when it ended and she said "no it ended already" and I would have to just pay the money. I have been a customer for 7 years. NEVER had my bill paid off late.

They started out with a contract price that steadily increased. I turn off my cellular data to save money and as soon as I turn it on that day or the next I'm being charged an extra 20.00 dollars. This company operates with a criminal nature.

I was told that I would get a $400 reward card for moving my services from Texas to North Carolina and keeping active service for 30 days. I called 30 days later to find out where my reward card was and apparently I no longer qualify, but they did renew my contract to lock me into another ETF. They are nothing but liars.

Tried service from my home with Cricket, GoPhone, another carrier - all on AT&T network - as they are my area's sole provider. Device always shows three bar connection, but service shuts off every weekend, and for up to three hours each weekday. Nothing - not even 911. My neighbor who has a more expensive contract service from AT&T mysteriously has little complaint. It was only "edge" service to begin with, but it's not even usable. Starting satellite this week, and not looking back. Wireless is a poor choice for rural internet or phone.

I bought a new iPhone 6 Plus THROUGH AT&T--brand new. Apparently I had let a few drops of water get into the case and turned it in for water damage. I sent for another phone, paid another $99.00. Received my phone and had constant pop-ups and problems the first THREE days. Then I call my phone ins. and find out the phone they send to you are like-new, it is even in the bottom of my order. I HAVE A SCREEN SHOT. I had to return that phone, order another and go through the whole process again.

We have been customers of AT&T for many years and have had minor issues with our service in the past. We've had the occasional irritation with the constant door-to-door selling during dinner time to let us know about a 'fiber-optic' upgrade in our neighborhood, only to then be pressed into answering questions about who our cable/phone service is though. We also had kindly dismissed the anticipated cross-sell attempts for services we don't use. As individuals who are in sales, we understand that this is a sad intuition yet uncontrollable approach to sales these days.

After almost a year of being with AT&T, I decided to cancel my services only because I was moving. I talked to a guy weeks before my contract ended about canceling my services, and was assured that it would be taken care of. A few weeks after that, I got my final bill for $77 (way more than I was paying monthly). Turns out the guy hadn't cancelled my account. When I called to dispute the charges, I was told I would still have to pay it since my account was active - never mind the fact that their employee had not cancelled my account when I had asked weeks prior, even though I hadn't been using the Internet service at all. When I tried to send them the transcript of my conversation (proving I had cancelled earlier and this was their fault) with their service representative they refused to take it. I will never use them again.

AT&T has been charging me ridiculous fees and limiting my data on my supposedly unlimited data plan. On top of that the cable service for the first 4 months tried to charge $200 per month for free cable bundled to their internet plan. The company representatives made multiple promises and then completely ignored any attempts to receive the promotions or services. On top of all of this, I was told switching plans from AT&T to Verizon would not be a problem (no fees) and then I was sent to a collection agency for a $200 bill. Awful experience all around. I've easily wasted 80 hours arguing with AT&T representatives. When this internet contract is up, I'll never speak to AT&T again. You shouldn't either.

AT&T has the absolute worst customer service I have ever had. I could not believe how I was treated. I have never seen a company that cared so little for their customers in my entire life. I waited endless amounts of time for service technicians that would never show. I was overbilled and double billed, then had my services disconnected because they had me paying two open accounts. When they finally refunded me what they owed me they then double charged me again the next month.

AT&T is expensive. I wanted my phone unlocked but could not because contract still in place. Paying early termination fee is not possible until full billing cycle, delaying phone use by another carrier. Said a supervisor would contact me, never occurred. I had unlimited data on paper but not in practice. Had a family plan for 15 years with AT&T - no loyalty to customers, only high bills.

Our internet rate jumped quite a bit without prior notice. We tried to get a new yearly plan at a decent rate, but were only offered a 6-month plan with an increase. When we indicated that we wanted a one year plan not to have to deal with the nightmarish calls to AT&T so soon, we just disconnected. This seems to be a pattern which even includes the chat service. A callback and a discussion with a supervisor did not help for the cancellation request as we were promised a callback within a maximum of 45 mins, but we did not receive that call. Recent experiences included bogus charges that we credited verbally several times but that never materialized on the account, agents that refused to give their badge ID #s and wrong information given.

My family has been a long time customer with AT&T, since the company was Cingular. For billing purposes, after my mother-in-law passed away last year, I attempted to transfer the account from her name into my name. Several customer representatives have dealt with my account, yet have progressively made the situation worse, including completely editing my plan without authorization. AT&T has gone as far as to charge me multiple times for the same billing cycle. When I requested to speak with supervisors I was told none were available, and on more than one occasion was disconnected.

I have a bundle plan. The price is increasing every month! Recently I was charged $9.00 because I was told I had requested my due date be extended. This is not true! AT&T just adds whatever charges they want to charge! So sick of this! I have a contract with them that will expire soon and I am no longer an AT&T customer! I have friends and neighbors who are as disgusted with AT&T as I am!

I have been with AT&T for 7 years now. In all honesty I only regret the last 3 or so. They were great when I signed up, and for the first few after. In the state I live in the coverage map has never changed the entire time I have been with them. One would think that it would expand, the coverage has been reduced significantly in the last years. I initially thought I had a device issue as did the technical team at AT&T. After 4 new phones and countless new sim cards I along with the tech team figured out that all of the towers in the areas that I use my phone have degraded to the point of total disrepair. All of that being said I am still required to pay off my next contracts on 2 of 4 lines, even though I am not the one whom is not living up to my end of the deal.

I called AT&T to see if I could go to prepaid and they told me that it was going to cost me $4,000 to change my service. On top of it I told the lady that I could not afford my contract anymore cause my bill kept going up and up every month. So sick of the crap from them. I will be leaving and they can shove the $4,000 where the sun don't shine. I will never have any of my family or friends go to this company for phone service.

We have been an AT&T customer for over 15 years. We have 3 U-verse accounts with them. We continue to set up auto payments and they continue to say we have not paid. They then overbill us for non payment after we set up auto payments. The agents are a bunch of pathological incompetent idiots with no idea what to look at or how to add. This company needs to have actions taken against it. The customer can not continue to be royally screwed.

I've been with AT&T as a phone service and I guess it's no worse than any others except for their website. I've spent hours on something that should have only taken a few minutes - Ordering a new phone. For the first few hours I had to convince them the product existed. Then I had to call and talk to a live person which was very nice. But then when it came down to actually making the purchase (color, size, model) the website kept trying to change the size and color on me. If I wasn't observant I might have bought the wrong phone and it would have been the website making that choice for me.

For four days, four of us spent time (mostly on hold) on the phone trying to get AT&T out to activate an outside phone jack. Hours and hours were wasted and I am still on the phone today trying to get a technician out. AT&T's frontline people are not trained well enough to be in customer service. Each of us tried to get transferred to a supervisor without success. For this particular call, I have been on for 33 minutes (mostly on hold) and still cannot get transferred to a supervisor. I seriously despise this company! We need more landline companies to encourage competition instead of a company that could care less because they have a monopoly on the land lines. I finally got confirmation that a technician was to be out before 5pm today. I am very sceptical that the gentleman said that to just get me off the phone... we shall see.

I left Verizon after years of service because AT&T made a pitch that was irresistible! They were going to be cheaper with better phones. No contract really, just an 18 month plan and everything I was told was a HUGE lie!!! Turned out to be more expensive... hidden charges... and I am waiting impatiently for my Christmas bonus so I can pay them off and be done with them! Nightmare service, nightmare charges, nightmare experience, period. Don't go to AT&T!

My ongoing saga with AT&T Uverse and Internet customer service is far too long to recount. I will say our issues have been ongoing for months. We have had more than 6 technicians out in less than 6 months, we have been forgotten when tech calls were scheduled, lied to - yes, we had one agent tell us the other agent was "not being honest with you", called liars in so many words, hung up on, placed on hold with no agent ever returning to call and simply told "that's just how it works."

DO NOT BECOME AN AT&T CUSTOMER!! This company has lousy customer service and doesn't care about their customers. They tell you one thing and then charge you for another. The coverage area has gotten worse every year that I have been with them. I was a customer for 8 yrs and have been on a month to month contract for the last 6. When I cancelled my service, they charged me a $105 early termination fee and said that one of my five lines was put on to a 2 yr contract and that there was nothing they could do about it. My recommendation is stay away from this company and if it's too late, get out while you can!

There was a special promotion on iPhones at a store for $200 which is a very good deal. I decided to shop around some more and talked to At&t which offered to match that in addition to more savings. We did not agree to a contract yet but they sent me the iPhone regardless without my permission. I get the phone along with the contract later and it turns out none of the promotions they offered were on the contract and they expected me to pay full price. To top it off, when I try to cancel and send the phone back they tell me that my "buyer's remorse" period has expired because it began when they actually sent me the phone! I do not care what these bandits try to do to me, they will not get a single dime. I will go to a court of law if I have to. They are horrible company with a horrible reputation.

I have been with this company more than 10 years, and now I regret. You will not find worse customer service in the world. I spend today - all today, from 5:30 am till 10:30 pm to resolve problem. I was on hold zillion times more than an hour. It looks like strangers answer the phone and has no clue what is going on in the company. The company is deteriorated. Stay away!!!

How does a huge communications company not be able to communicate?? 2 hours today to get my username. 4 operators later, disconnected. I made the last one take my phone number to call me back if we were to get disconnected 3 hours ago. Their incompetence is second to none (or maybe Comcast). Nice operators. Management should be shot. I pray they don't screw up DIRECTV as they have great service. If you have an option from AT&T, TAKE IT. Just a matter of time before they screw with you.

I know that AT&T will do nothing about this as they don't care and are too big to care. I have been with AT&T/Cingular since 1995. Just google the word AT&T ripoff and see all that pops up. I am eligible for an upgrade for 3 family plan phones. I chose the 2 year contract and was shown an absolutely free phone (note 4) online. Then I was told that by upgrading I would lose my $75.00 total credit per month. So in 2 years using the next plan, I would lose a total of 1800.00 or 600.00 for each FREE phone. They want everyone to be on the next plan as this is how they make money but what they say is that some people don't like contracts (I do). I was told by sales online that if I pay 1958.00 and buy the phones outright I would keep my credit of 75.00 per month (this is paying 150.00 more than with the next plan).

I have been an AT&T wireless customer for 12 years (share plan with 5 phones). 3 days ago, I received an official firmware update on my Samsung S3 which I installed and upon restarting, noted that the settings area of the phone were not legible, the firmware was corrupted. Also, the phone was unstable. I contacted technical support 4 times over the course of 3 hours. It was the worst customer service experience I have had in years. After the third time, I spoke with a supervisor and she could care less about how long I had been a customer and that the problem was created by the firmware update.

AT&T has got to be the worst customer service I have ever dealt with. Our internet installation was originally set up for Monday August 17th. They cancelled that time and rescheduled to Wednesday the 26th, and did not tell me until less that 24 hours before then. I called and complained so they rescheduled it to Friday the 21st between 1 and 3. At 2:45 I called to see where the technician was and they said "oh, we have you down for the 26th?!" If this was not a bundled package with our DirecTV I would tell them to forget the whole order. Only go with AT&T if you have two weeks to wait for your internet. Would be less than 1 star if I could.

STAY AWAY FROM THIS COMPANY!!! I have been an AT&T/SBC customer for over 20 years. I recently changed from landline to U-verse as a result of a telemarketing call. Prior to converting to U-verse, I had paid my bills via automatic deduction for over 10 years. When I converted to U-verse, AT&T split my combined landline/wireless services payments. This resulted in AT&T claiming I was late on my wireless bill. I reviewed my bank account and found AT&T actually deducted funds from my account. I called AT&T to discuss the issue. I spent over 5 hours and three days on the phone with various representatives discussing the problem. It appears that AT&T has creative accounting practices. The representatives claimed that AT&T prepays my wireless bill and then take the funds out of the next month's bill payment to cover the funds they previously paid.

When I completed my Apple/iOS system update, evidently all my settings were updated and I no longer auto-joined known Wi-Fi networks. I didn't notice this change right away, and then 1 day before my billing cycle ended I was charged $20 for additional data which didn't roll over the next day when my billing cycle started over. This is a conspiracy between Apple and AT&T. All my auto-join Wi-Fi passwords and connections were reset so that I had to rejoin all of them. Just a scam between both companies. How much is Apple paying you AT&T or is it the other way around??? FCC needs to investigate this fraud!!!

Me and my wife recently had internet. She had it in her name. When we first got the internet it was $21, then it went up to $23 and so on till it was at $46!!! So we canceled it and try to get a promotional offer that was a phone and u-verse for $35 so we said, "Ok." The first two bills were $65 so we called and they had no record of anyone giving us a contract for the promotional! And then they said, "Well, we can give you just the internet for $21 if you send a phone back," but during the conversation we got disconnected. I call back, then they say, "For just internet it's $51!"

Money back on my card - Consumer service is very bad. I called this morning and they tell me now I have to wait until tomorrow. Smh.

I have been with AT&T 10+ years, never had problems until I switched to Samsung galaxy and new plan. Charges for data - 20.00 for 500mb, overcharges gave me a galaxy pad for free (cost 40.00 to hook up 10.00 month but they add it like it's a second phone). My service was suspended late 4 days, paid bill in full online. Dialed 611 no help since my service suspended, I thought you could talk regardless. Used a friend's phone to call, got disconnected twice said my account was turned over to collections. Really. 4 days late. Tried calling back on friend's phone, now her phone is synced to mine number and can't talk to anyone now. What kind of crap is going on with AT&T. Rip off and they make it impossible to solve any problems. I'm not happy. I'm furious.

Was lied to 3 times about the time I would find out about service. Stayed on this 3 hours in 4 days trying to get an answer. Told them my neighbors had their service but was told not available in my area. Finally gave up and realize this was a blessing not to get their service. Would not recommend them.

AT&T has charged me for three months after closing my internet account. Thank God for my bank - they are topnotch. They handle their fraud seriously. I advise anyone that uses AT&T, please do not use auto draft . They will hit you hard.

I talked to a AT&T rep who gave me $25 credit to resolve my issue on an error on their part on my bill and my bill was $19 so I didn't pay my bill last month since I got the $25 credit. I just found out they decided to take back the credit and not give to me and not honor their word to me and then they also charged me a $5 late fee! I talked to another agent who was rude and dismissive and called me a liar. I was on hold for a long time and they said a manager would call me back and of course, no callback. How can you not honor your word to a 10-year customer? I don't want to pay what I don't rightfully owe!

I don't recommended AT&T to no one. I'm in the grandfather plan which means I have the unlimited data plan but now if I go over a 2G my internet doesn't work. And that's not all, they are supposedly changing everyone's payment due date to the first. My monthly bill ends on the 12th of each month, I receive my bill on the 17th and is due on the 1st. I don't even get a whole month to pay my bill and after the 1st, they charge a $5.00 late fee. I will definitely be changing to another phone company. Oh and now my calls be dropping a lot lately. AT&T is a horrible phone company.

AT&T is not a good cell phone company. After you sign up with them, they slowly increase your bill. Also they will not work with you to pay your bill. So if you are over due and won't get paid for a couple days you should look into getting a different cell phone thru a different company because your AT&T phone will most likely be shut off. I go thru AT&T but I am going to cancel out because they are terrible and they have terrible customer service.

AT&T changed my billing cycle which added an additional 116.00 to an already 300.00 a month cell phone bill for two phones. Now they expect me to pay a whooping 432.00 phone bill then start back paying 300.00 a month. I've been an AT&T customer over 6 years. I've always paid 300 a month. I'm getting really tired of talking to customer service who really don't know what they are talking. They just reading the bill to you that you have already read. I refuse to pay for something I didn't authorize in the beginning. 116$ for 6 days of service. Really!!!!!

I just talked to AT&T customer service. I canceled my services with them on 06.22. On 07.10 I paid my bill. At the end of July I got last bill stating that I have credit of around $80 on my account. Today I called in to see when check will arrive. They told me that they do not owe me anything. Apparently I read letter wrong. CR- doesn't mean that it's credit and that they owe me money. They did confirm that we pay month in advance. I stated why if I paid month in advance and use service only for 7 day I do not receive credit? How is it fair that I paid $90 for 7 days of services? She couldn't answer me.

I have AT&T cell phone service for years and last month when my bill came the due date was moved up by over a week. When I contacted them they talked me into "trying" Uverse said I would only pay $144 a month for home phone unlimited, internet faster and unlimited, TV with all the channels and HD, DVR etc... I agreed to "try" the services for a month but I did not want any of my other services turned off. When the installer arrived he told me that my package was not as I was told and that he didn't know anything about only trying the service and still keeping my old service. I call them back prior to anything being installed. Tracy in Atlanta Ga assured me that everything I was promised was true.

Spent three hours on the phone with customer service reps including supervisors that were two levels up from those who answer the phones. They are UNABLE to explain why I'm being billed TWICE in a month. They changed the billing dates for all customers but these guys cannot explain the bill in a way that will help the customer understand it. I made the August payment per the normal (past) billing date (early in the month), yet I still have a full bill due the end of the same month! I made a bill payment the previous month, and I'll STILL have a bill the next month too!!! That is FOUR payments spanned over a three month period.

I mailed a payment, they applied it to old account sent me a refund check. Called they said they would apply credit my account. Next month same thing, hours on the phone trying to clear it up. They do not document phone calls. The worst customer service ever. New bill has original charges and they want me to pay twice, even though they have the money and have voided the check. Never mind not removing late charges. Now they have me on hold again (two hours today). I can not get someone in charge or the same person twice and they do not communicate with each other, so every time I have to explain the situation again. Is there somewhere that I can file a complaint?

Consumers, Hi my Name is Freddy **. I recently quit working for AT&T as of last Wednesday August 5th. I actually want to hear all your stories in Detail and in return I will tell you what to do to fix your problem with AT&T on how to lower your bill. On how to get them to straighten up your billing. For 3 long years I saw AT&T Screw with their own Customers preaching Customer loyalty and customer service when the only thing they care about is your money. Feel free to email at **. I am writing a book a tell all. I want to create awareness for the consumer and also let the consumer know what life is like as a AT&T employee.

I try calling in but no one will help me. I wish this was fixed but if it is not fixed within the next 2 weeks I will leave AT&T. I would like to have internet access all the timeout just for 5 minutes a day. So if you are reading this AT&T I am not a happy customer.

I have 8 months remaining with my AT&T service commitment and want to switch my phone and phone number to a new carrier. AT&T Website and AT&T Service Chat say that I need to pay an Early Termination Fee ($175). However the only way to do it, is to first transfer the phone number to the new carrier, then get billed for the $175, then pay, then request a device unlock which may take from 24 to 72 hours. In other words for up to three days, I would be without phone: the phone number is with the new carrier and the phone is locked to AT&T! I offered to pay the $175 upfront, get the phone unlocked, and then switch carrier. AT&T will not accept that. I wonder to what extent this violates point 12 of the "Consumer Code for Wireless Services".

We moved out towards the country side of town & went through 2 different cell providers before finally going with AT&T because we couldn't get good service. We were ecstatic about getting AT&T because we could finally use our phones! That's is until our bill came! We have not had a bill under $350 since we signed the contract with them!! For two phone lines!!! Every month we call raising hell, only to get excuse after excuse about the bullcrap charges on our bill!! Not to mention that if you're under WiFi, but don't have your data completely shut off, you still incur data charges!! We've even had $700 bills! This company is crooked & I would never recommend them no matter how good the reception is!!

After the first year, I was offered a continuation of my promotional rate because I was going to cancel. THEY "somehow" neglected to add it to my record so I was overcharged. Each month they promised to correct, & give me credit. They never did. I called for 10 months straight until I finally decided to complain to the BBB and the FCC.

Over the period of 7 months, I dealt with charge of over $300.00 for a one-line with AT&T. I was promised so many things to change the situation and still now not resolved. I had to cancel my account and I still get charged over 800 for it. Worst telephone company ever.

I have had AT&T Wireless service for 14 years. I was grandfathered in and able to keep my truly unlimited data. Over the past year AT&T has been fighting to get me to change plans. I have not changed addresses for the past 3 years, but suddenly my service just drops to the point where I can't make calls or send texts without standing in a specific place. Sometimes even when I go outside the house I have only one bar. When I call to complain, they say "oh, you have to get one of our at home wireless boxes, and then you will have to sign up for a different plan." They have been saying this or similar things over the past year, clearly attempting to force me to get rid of my unlimited data plan.

I am currently appointed in one foreign mission from Europe in USA. I would like to inform about the recent dispute my Office has with the AT&T provider. Namely, yesterday in our office we received an invoice for long distance call for almost $3700 for one month (06/16-07/16). We find that very disturbing and fraudulent. No one from this office has signed and agreed to pay long distance fees under those conditions. The company has never notified the Consulate about the rates that will apply from using their services. The AT&T during the one month period, has charged us with enormous high rates for which no one has in charged them. We do not plan to be involved in the judicial disputes over this matter. We think this is huge mislead and scam. We have no such amounts available for telecommunication services or anything that will arise from this.

In March 2015, with two of three phones out of contract, I spoke with AT&T who offered me LG-G3 phones for a similar amount of about $123.00 - the amount I was paying at the time, if I enter into a 2-YR contract. In April I received a bill for $172.41 (more than what was agreed). I contacted them on April 20 and spoke with Roelly who gave me a conditional credit of $47.48 and said to me that someone from the Corporate Office will contact me on April 25 to resolve the issue. No one contacted me.

When my fiance and I signed up they blatantly lied to us. We can't ever get a real person to talk to us. It's just all around bad service.

I'm on this go phone $60 monthly plan. They told me I'd have usable data after my 4 gigs of high speed is gone, that's the first lie. I'm a truck driver and I listen to online programs daily and I purchase a gigabyte a day. Sometimes it will last a day. Sometimes a few hours. At first I believe when they said I'm watching HD PROGRAMS BUT WHILE DRIVING I ONLY LISTEN TO ESPN OR IHEART RADIO and the service is charging my data even when I'm not on my phone and all apps are turn off. I want someone to do something about this bogus fraudulent company. I've spent way too much money with them, and they are aware of this.

So far, I have had a terrible experience trying to work with AT&T Customer Service (Retention Dept.). In trying to solve a rate problem, I have spoken to four different people and none of them seem to know what they are talking about. Two have recommended a wireless device to lower my rates and solve my problem. However, this will not work with a virtual tie line number located at AT&T. Two times, to date, I have lost connection with the retention employee without a return call. I have so far spent about three hours on this problem with no resolution. Does AT&T really care about its long term customers?

I called to close my account since I was moving my office. It took 10 phone calls to finally close the account and stop all billing. While I had the account it went up an average of $5 per month, starting at a billing amount of $35 and ending at a whopping $174 in 6 years. Finally the 9th and 10th person I talked to were helpful. Hopefully now all billing will stop and the account is closed. Time will tell.

I had an AT&T phone when I retired. I wanted to keep the phone number and move to another carrier and I had to set up an AT&T account for this to happen. I called AT&T and explained the situation. I specifically asked if the charges would be prorated for the short time that I would have the account active and I was told yes that the charges would be prorated. I transferred the service within two weeks to another carrier.

Our wireless service is down for two days and they said it will be 3 to 5 days before they'll get it up and running. What kind of service is this and how come this wireless service go down for two days and they said it will be 3 to 5 days before they'll get it up and running. What kind of service is this and how can this happen???

I been overbilled - provide false statements put into combined billing without my consent. AT&T is tooth and nail trying to get me to dump my unlimited data every time they insist. If I want service I gotta change plan. There is literally too much to write. I'm completely being screwed here and this is no false complaint. Need help asap. Thanks.

Appointment on 7 August. Ticket was not written correctly and rescheduled for next day. 8 August, interior tech provides modem but exterior tech does not show. No telephone or Internet service. Spend over an hour and still waiting for customer service! No customer service. They don't have any power to rectify problems!!! BTW this is the 7th time I had to call about "no service"!!!

Let's start with the store: the commission system makes them say anything including lies to sell you the product or service. I was told that if I buy the phone outright, it would be unlocked and all I needed to do was make a simple phone call or go online to unlock it. Guess what? It's not. They require you to have service with them for 6 months before they allow you to unlock it. If you try to return the phone, you pay a restocking fee even though it is the misinformation provided by the sales rep that had us buy the phones.

Worst customer service time ever. You call in, get bad information then suffer from it. They lie - reps just say whatever to get you off the phone then the next rep supports it by saying this or that's in the notes like we can see the notes. I have been with the company three months and I hate that I signed on with them.They are crooks. If you don't have this company AT&T don't get them. It's seriously been my worst experience and their customer service reps are extremely rude. It's really unreal how they treat you. I hate this company.

CAN'T believe this is happening to me. I Cancelled my account paid my cancellation fee, they apply cancellation fee toward a future billing cycle??? Hellooo and now per 3 different "managers" I am to wait a month to get my phone locked free? How can anyone who works for a living be without a phone for a month when I have done NOTHING WRONG!!! Anyone has any idea of how to deal with this situation? There has to be someone with common sense and actually brain skills inside AT&T that can fix this mess!! Anyone!! Please!!!

My billing cycle ended on July 31st. My new month started from Aug 1st and I transferred my number to T-Mobile on August 1st. AT&T is still charging me for the entire month of August. Talk about robbing the consumer and it's legal. I hope our Congress looks at this nonsense and puts an end to it.

When I started my account with AT&T I was very mislead. They have lowered my data usage because we are not using all of it. Plus I asked them many, many times why my bill is so high and they just talk in circles. Also they said, "By paying 10.0p per month for the insurance that it covers your phone no matter what." Not true at all. I am still paying for my phones since 2013 -- unreal. Then they said it could be my son's I phone. Took it in to AT&T and it wasn't. I just paid almost 300.00 and I still have a past due for over 200. How can this be possible?? Not going over usage but again, they talk to me in circles! I am very upset with their billing!!

I've been an AT&T customer for about 15 years. When deciding regarding signing 2 year contract vs no contract discussed fees and got a response in writing. Called several times to confirm. Everyone I spoke with did confirm what I had in writing. Based on those prices I purchased new phone in AT&T store and signed contract with 2 weeks free exchange/return window. Called 2 times during 2 weeks and got written pricing via text msg and verbal confirmation on pricing. Based on that info decided to keep 2 year contract.

I have had AT&T for about 7 years now for the past two years. I have a 30 mil abite plan with my fiancé for data usage. AT&T keeps saying that we are going over our data every month like 3 or 4 times and charging an extra $15 per megabyte. I have called them and told them it's impossible because we have Wifi at home. We don't use our phones when we are at work but I still get emails continually saying that dad is being used. I turned off the data on my phone and still getting charged and they will not help me because I'm in contract and basically just blew me off about it.

Today I called in about my account that I established in March of this year and I called because I was unsure of some charges that were placed on my account and I have yet to receive my Visa reward card of $100. I am very upset because AT&T for me did not deliver what was promised to me my reward visa of $100. After being redirected back and forth to different departments I was directed to the rewards center from the billing department and was assured that they would be able to rectify the situation for me. Well that was not the case. The reward center informed me that there wasn't anything that they could do since my rewards had expire.

Went to get a new phone, was told since I bought a new phone I qualified for a LG-G Pad. It was a "special" they were running. Totally free. Ok, wow, thought it was my lucky day. Wrong, got my bill and the LG-G pad has its own number. They added a new line. WHAT!!! We already have two phones. I don't need another number. As I was at the Fort Steuben Mall, Steubenville, Ohio and they were going to the "back" room to get my new Pad I started feeling a little uneasy and asked them "This is free?" "Oh yea," they said. Got my bill a month later and it was $22.00 a month more. Unbelievable. I will never do business with AT&T. On my way to Verizon.

I have had nothing but issues, repeated issues mind you, on getting my bill correct. I contacted the BBB for assistance and AT&T responded. The response was acceptable yet my bill has not changed one penny.

AT&T was phoned to "set-up" appointment On Mon. Last Mon, was told "Mon. By 6 PM: We Assumed the message meant "that Mon.", as there was no date given. "After" Mon. Came and went, the message was changed to "Mon. Aug. 10th" by 6 PM It would be repaired. It did not say we "had to wait 'until' Mon." for one to show up. Found that out on day # 3 with constant "check status of repair" to get a human to 'say' "The repair On Mon Aug. 10. He asked if "outside box checked." Told him, "Newer box, I had not opened yet (I managed to open it today Aug. 6. Piece of paper fell outdated 2008 on "how to check landline" with "front-door-hang-hole we never received possibly why box difficult to open?) Landline "buzzes sound at incoming line", "gel" substance in box (gel where internet was connected to plug holes, as dumped that months ago?) AT&T landline phone Buzzes.

I have been an AT&T customer since June 2011 and this past February I went into a store located in Fashion Place, because I had a broken phone that I wanted to turn into insurance. The sales associate talked me into their next plan which I still had a year left on my contract. Funny how they were quick to drop my contract to get me on this plan.. Anyway ever since I got on this plan I have had problems every month with my phone bill. I haven't paid them less than $300 every month when my bill is supposed to be $190. Also I posted a payment on the 20th of July and got a text from them today saying my payment never went through, they don't even have the correct amounts plus I called them last week because I got a suspension notice in the mail and they said to disregard it because I was current.

Called Att, made me wait for 55 minutes, asked about overcharges and slamming with data usage. The supervisor named JOZAY was rude and like talking to the china wall, keep repeating the same thing over and over, reading off a computer without thinking about my questions. I will probably discontinue my services with ATT after so many years, NO CUSTOMER service, they need much more training how to treat people with respect. CUSTOMERS pay their salary, not the other way.

I've been with AT&T since they were still Cingular. Over the years I would swear by how great they were and how I would never change however they have seriously changed their style of business the last few years, and I've noticed a significant change for the worse. Their contract terms have changed to penalize their customers when renewing a 2 yr. contract and their new NEXT program basically means no more discounts on phones anymore, even though they claim to offer such a discount. You either lose your AT&T discount every month OR you pay for your phone in installments, either way paying full price for your new phone.

I have been a loyal AT&T customer for many years. I added a phone to my account for my wife over three years ago. This September, I added two more phones to my account for family members on the AT&T next program. I pay my bill every single month. In June, I checked the account on the MyAT&T app and saw that one of the phones was missing. I called AT&T and was told that the phone was ported out. I was upset about this and the representative that I spoke with said that there was nothing to worry about and that there are no charges to me for this phone number or the phone. With that understanding, I thought that everything was settled. I got my bill and the full retail cost of the phone was charged to my account and automatically withdrawn from my bank account.

If you want to know about unified billing, I can explain it. I was a supervisor with a vendor call center that handles AT&T accounts. 1st, as of the very very near future, all of AT&T's accounts will handled by an outsource, most of the outsourcing will be handled out of the USA. In other words, if a customer calls, most of the calls will be answered by someone from the Philippines, or India. 2nd, the reps you talk to here in the USA have a very minimal training. Many have been fired and rehired by the vendor. Most were fired for extreme mishandling of calls.

After paying AT&T over $100 a month for unlimited talk and text with only 3gigs of data, I am now paying a prepaid carrier just $45 dollars a month for unlimited talk, text, and data. Why can't a prominent company such as AT&T compete with all of these prepaid carriers? They seem to just prey on people who are too busy to shop around.

I've had a grandfathered unlimited plan with AT&T since 2009 or before and never had an issue with my data being capped until recently. It seems every month I get a message indicating I've gone over allotted data when I know I haven't. Shameful.

I got internet with AT&T in 2010 after having it before for a few years. Every year it goes up in price and they won't allow you to change it prior to promotion being over. They give you a 2-year contract charge, unbelievable taxes and other charges which seem to add at least an extra $15.00 per month to your bill at minimum. They advertise falsely and mislead you. I am very unhappy and will most likely cancel everything including landline, which is very frustrating...

Wow, just got off the phone with customer service. Actually, I was hung up on! I was a customer up until a couple months ago. I moved and I would have loved to keep my AT&T U-verse service, but unfortunately the area I moved to didn't offer speeds faster than 6 mbps (I had 18 mbps at my previous address). I do a lot of streaming and online gaming so the 6 mbps couldn't cut it, and I had to cancel after only a couple of days at my new house.

I have spent a week on the phone trying to make a complaint for the poor customer service that AT&T provides. You are told incorrect information and it's covered by "I'm sorry they gave you that information, that's not true but however I don't see any notes that indicate this." I was given a payment arrangement followed by a text and email to confirm. Hours later phone disconnected and being told that account couldn't be set up on arrangement and at this after suspension nothing could be done. I made numerous of calls trying to get a AT&T supervisor, a couple of store visits. Only to learn at the first store visit that I wasn't really speaking with AT&T management but AT&T contractors, store manager suggested sending a email for paper trail.

My service was cut off for non-payment which I immediately paid the same day. But they charged me a "one-time fee" for the same amount of the payment. Is this legal? I have always had problems with AT&T but still always paid the bill because I didn't want to deal with the unprofessionalism and 'time' it takes to work with them. But my question here is "Is it legal for them to cut your service off and then double charge you a Reconnection fee to have service restored???" Thank you.

The URL www.att.com/mygophone is totally useless. If you need to get a refill, forget linking here. When, I submit a payment online there is usually an error that occurs referring me to a phone specialist. If I needed to touch bases with a phone rep why the heck is there an online option? I mean, there are only 2 options of selection. Your wireless # & SSN 4 digits. How they bugged this simple function is mind boggling. It just does not make logical sense to give the client the run around in regards to receiving payment. A simple PIN VERIFICATION would resolve any issues with payment posting. Geez, If you can't figure out the basics, just ask for help from another wireless vendor. Ask them how they manage to make online PAYMENTS FLAWLESS where the clientele is not frustrated to the point of dropping service. You would think net payment would be 1st priority for a carrier ranking amongst the Great Four.

Schedule technical appt. Operator said tech will be out between 8:00am-noon. A different operator said 8:30-12:30, and the automated call said 8-noon. The tech called and is 45 minutes away and will not arrive until after noon. Wasted over half a days wages for a service that requires payment. Four hour windows are ridiculous! When you make the appt you have already described the problem & the phone jockey on the other line has done remote diagnostic testing. Given this information, AT&T should be able to adequately schedule the proper amount of time needed for service.

Always overcharged the customers. They will tell you on the phone how much is your bill. Once we receive the bill, that is the other brand new story. Every month we have to spend more than an hour to deal with billing issues. They put you on hold for more than an hour as well. They do not care. Their customer rep. have no clues what they are doing whatsoever. They will change your plans without your knowledge... So sick of AT&T. Don't use their services. Switch to something else...

Inconsistency is what best defines AT&T. On their UVerse set, you can expect outages during all hours for your TV and internet (including, some times especially prime time), and when they come back the internet speeds are half of what is advertised. My current situation has this provided for free but it's causing more stress than anything else. Customer service is useless. I've called in to ask for a technician, or even just to check and see if there is maintenance going on in my area that might explain a three hour outage. All I get in response is offers for lower monthly rates for three months and a lack of answers on anything else. I have yet to find out how to schedule a technician appointment. (The number listed directs me to retention.)

AT&T is throttling my Unlimited data plan that I have been with them since 2009. Whenever I reach 5GB or get close to it every month they text me that they will slow throttle my unlimited data plan that I have been paying for without any disruptions for past 6 years! When AT&T needs to honor their commitments to all customers and not make changes without both parties signing and agreeing to it. AT&T is using deceptive advertising and business behavior. They should not be able to in USA where business practices are governed by rule of law. AT&T cannot charge for something they are not honoring contractual commitment. I want AT&T to honor what they signed with me in 2009. I want the best and fastest data plan that I should be getting all the times 24/7 as agreed.

We have had a lot of problems with our TV reception. About two years ago we bundled with AT&T and have been sorry ever since...until Sat. 8/1/15. That's when Ernie ** came out to our house on a call. Others have come, but were never of any help, they either did not know or they certainly did not have the patience to explain anything. Ernie knew what he was doing and was kind enough to explain everything to us. He also improved our setup. AT&T is very lucky to have Ernie...they better be very good to him, he is rare! Thank you Ernie, enjoy Napa.

Back in February I paid two partial bills. Now it's been less than 6 months and they changed it for 2 days earlier than I can pay. My grandmother is 73. I can't believe they let you pick a date to pay them extra money for 2 bills and they still changed it and get this tried to get it back right. I have to pay 2 bills again for something I already paid for. No one should be done this way. I pay $250 a month for 5 lines. This has to be against the law. It's fraud!!!

I have had a horrible experience with my AT&T service for the last 3 days. After being heavily encouraged & persuaded to switch my account, I changed to Uverse. Every time I talked to someone from AT&T they tried to get me to change, so I did. My account has been past due and I had no idea why. I kept paying more money. My account was still past due. I have paid over $2,000 towards my account since the end of March. Yet my account is still past due. On Thursday, July 27, my son called AT&T about problems with his internet service bill. He was told that my AT&T account was past due. I called AT&T to see what was wrong with my account. I couldn't understand why it was past due since I have been sending in regular payments. During the call, I found out there were many changes to and issues with my account that I did not know about. Some of the problems we've had are below:

When I purchased AT&T new phone, the sale guy told me the phone is yours and the wireless contract is with us. Well, I am flying to Europe on vacation. I asked to unlock it to give me a chance to buy a local sim. They told me that I trying to leave the USA with phone that's why they will not unless I purchased the phone 100%. I pay monthly the device, and I repeat, I pay AT&T line separately. Disaster, but anyway nobody will do anything to them. We just write for sake of writing. DON'T GO TO AT&T. Disaster!!!!!

I've had AT&T since December 2014. There has not been one month that I have not called to ask them about my bill. They originally said my bill would be around $160 and it has NEVER been that. Its ranged from $200 - $440. They are never straightforward with me and I am always being charged for one fine or another. Absolutely horrible! Heading to Sprint to switch today.

As of last month my nightmare basically began. I will admit I was negligent on cancelling a promotion that has expired so my bill with DirecTV increased. I called AT&T to cancel channels to lower my bill which they said because I called at the beginning of a new billing period, it would be prorated next billing cycle. Two days ago I received my new bill just to see I wasn't credited a dime, but was charged more. I called AT&T and they told me I would have to take it to DirecTV since it's their issue. I spoke with a rep and she saw in her notes that I did call last month regarding the issue and will lower the bill within two business days.

There haven't been many times in my life where I have needed my phone desperately. I have made very few emergency calls or anything of the sort, however; the one time I NEEDED my phone to call someone AT&T failed me. Although the phone said two bars of service, every time I would try to make a call it would switch to "No Service" and drop my calls. Not only that but no one can call me without being sent directly to voicemail. Words cannot explain how angry and frustrated this company has made me. To anyone thinking of signing up with this AT&T I would say shoot yourself in the foot. It would have about the same effect. I am currently locked into a contract but as soon as it's possible I will stay far far away from this company.

I have been with this company for over 15 years, originally Cingular but AT&T merged! In the past year, every time I have a bill issue (no fault of mine) they absolutely refuse credit and adjustment regardless of the situation! I worked for Verizon for over 18 years so I know policies and procedures in terms of what warrants a credit and what doesn't! They have become very slick and non-emphatic to their customers, I have gotten the same feelings from fellow AT&T subscribers! If it wasn't for my unlimited data being grandfathered, I would definitely change to a different provider! Signed - unsatisfied disgruntled customer.

I notice when I put my phone on wifi, it switches back to 4g eating all my data up when my phone is locked or when I'm not using it. At&t has our phones programmed into eating our data to pay extra fees. This is crazy. Also my home internet is slow as hell.

Worse customer service I have ever experienced. Over the phone and in store. I literally cried on my way home after I spoke to them. They are useless and do not know how to do their job. They had me going around in circles for a week!!

AT&T is a bad company. I moved and had to change my number. I called AT&T and they changed my number for me. I realized a few weeks later that they screwed up my account so that when Unknown Callers (calls not in my contacts list) tried dialing in, the phone would not notify me nor would it alert me when there was a message. Everything on the phone was set up correctly. I was on the phone for over 3 hours with 5 different reps to attempt to help me figure out the issue, which never happened. I was left with having to do a full Factory Reset. They charged me for the use on the previous line number and the new number for the same time period. Essentially I was being charged for two phones when I only had one.

Three-way call with Asurion and AT&T supervisor John @ 4:20 pm on 7/29/15 re.: A deductible of $199 for an insurance claim. I had told them I was never informed about deductibles when rec'd cell service for 5 phones since 2005 or earlier. Never had a claim put through in all those years until now. Deductible is based on phone type. Well mine was based on a iPhone 6 that just came out when I had a iPhone 5s. Asked for supervisor after calling again because Pat, the previous person, put me on hold without even mentioning it. So I had to call back Asurion Insurance and Tracey there put me on a 3-way call.

After a couple of months my MiFi device that is supposed to let 10 people online, stopped working. For several months of trying to be patience with the frustration of my service not working, after hours working with technical support on the phone, getting a new device, being reassured, trying different locations, I finally had to cancel my contract. After all of this, they still charged a termination fee! I spoke with 2 managers and they refused to refund it. So basically hundreds and hundreds of dollars paying for a service that didn't work, they still wanted more money for canceling it.

To start, I will say that this is the worst service I have ever heard of. I don't know anyone who has more pathetic internet than the service I am given, and I am not even given what I paid for. I plan to switch to a different provider as soon as possible if there is no change in this, as I can hardly maintain a stable enough connection to continuously load simple webpages. I used to look around the slow speed by thinking, "At least it's more stable than Xfinity!" but I can no longer make this excuse. Every friend I have with Xfinity internet has at least three times the speed, no outages, and their speeds stay constant. I am disgusted.

I have been an AT&T customer for 5 years. I am very regretful to have chosen this company. They report great coverage areas however the connectivity is very poor. Multiple drop calls and not being able to connect. Most recently, due to horrible service and connection issues I had the salesperson talked me into upgrading my S5 to an S6 in hopes of having better service.

In Sept 2014 my partner and I merged our AT&T accounts together into a family plan. I had been an AT&T customer for nearly ten years with the same number, but we used his number as the primary number on the family plan because he is a law school student and he got a good discount. What a mistake. Sticking with AT&T has been such a colossal blunder. The moment my number was merged with his, I ceased to exist at AT&T - my app, text alerts, online login and everything all stopped working and were disabled. Apparently as a result of the merger there was a prorated balance on my old account in the amount of $81.12.

I opened up a line with AT&T two years, and two months ago. I let a person I know use the phone and pay me the charges. Faithfully, the money was given to me without a problem. Every month I would make the payments at our local store. I explained to this person after the two year period was over, she would be on month to month. I did not want to take a chance on financing another phone. Two months ago, she walked into our local AT&T store and asked to upgrade her phone to an iPhone 6. They asked if she was me and she stated she was. "What was the last four of your social security".... she rattled the numbers off and PRESTO... a new phone.

I was claim a damage phone at the end of march, but I don't want the new one and return it to the AT&T company. They said they will give me refund in two billing circle, but I didn't receive anything after four months. I called customer care for several times. Every time they let me waiting for two more business circle. At the beginning at May, they told me the start of two billing circle at May 12th. I called them again at late of July when I did not receive any refunds. This time they said I should wait for two more billing circle. The starting of it is July 12th. I don't know how many two months I need to wait though. And I also went to their local store for a lot of times. The girl in the store ask me: "do you need me open the door for you?" Yesterday, I went to the local store again. The manager said he will give me a feedback last night. But I didn't got any call until now. What's the suck service, worst service I have in US.

We went to AT&T store on Orchard Lake Rd, Farmington Hills, MI to upgrade two phones, mine and my son's. During the process, the salesman handed me a Samsung Tablet and said "Here's a free Tablet." I already had a small tablet at home, but I accepted with a thanks. No further details were discussed. Yesterday (July 27, 2015), my AT&T bill arrived, and upon scanning it, I see a fifth phone line on my bill (we only have four lines), and a charge of $28.08. Further research of my bill shows that the fifth line is for the "free" tablet I was given a few weeks back. This told me that my "free tablet" will cost me over $28 a month, and is shown as another phone line.

Why make an appointment with AT&T when they arrive whenever they want? If I make an appointment between 1pm-4pm, it does not mean 4:30pm! Apparently jobs are handed down to the workers one by one and apparently the worker only heard TODAY, he had to be at my home between 1-4pm to do a job. Really!?! What type of a company or business do AT&T run?? People can't sit at home waiting for technicians to arrive when they feel like it OR whenever they "receive" the job placement. I'm really disgusted with AT&T. Consistent problems and customer service is terrible in Miami!! Let's see if AT&T can actually manage to arrive tomorrow between 1-4pm.

I had been with AT&T Home Phone service since 09/2006. I cancelled my service with AT&T because I found I could get it cheaper through my cable provider. I received a final bill in the amount of $10.60 electronically via Check Free on 06/05/2015 for which it shows that a payment for that amount of $10.60 was made including a confirmation #. Several weeks later I received a bill for the $10.60 with an additional $6.50 for a late fee. I called AT&T Customer Service and explained the situation. He assured me that it was a mistake and it would be taken care of.

Sales staff misrepresented the total monthly billing amount. Several times they were asked if the amount they quoted was the actual total or were there additional taxes or hidden charges. We were assured of the accuracy of their quote only to be floored when the statement arrived. After calling AT&T and going back into the AT&T store, no one would acknowledge that we were deceived. In order to quit AT&T, we would owe them the amount on the exorbitant bill, and the cost of phone that they refused to take back after only 3 weeks.

I paid insurance every month on all three of my phones. One of my phone broke, when I called AT&T to replace it they didn't want to overnight it to me. I have to Wait 3 days for them to review my claim. They want me to send them a copy of my driver license which I am not comfortable doing. I told them I will go to the store and show my ID to the manager. THEY TOLD ME NO. I HAVE TO SEND MY ID, IF I DON'T THEY CAN'T HELP ME. I am a customer for over 13 years and is very unhappy with AT&T. I am leaving them for Verizon. Verizon is a bit more expensive than AT&T but their customers are very happy.

My 2 year contract was up. Called to find out what AT&T had to offer. Been with AT&T for over 20 years. Salesperson said that if I went with their next plan she could get me a $100 credit towards my account. That was nothing but a lie!!! Scam me into the plan. Now AT&T saying it's too late to return the 4 phones and I was stuck with it. Been fighting with them for a month now. They admit it was their fault but I still had to pay for their mistake. I have had enough. Going to Verizon. AT&T sucks now.

I switched from sprint to AT&T back in June and I was told by the representative ** that he was going to buy back my phone and I was going to get a $200 credit on my second billing cycle. Well my second billing cycle came up and lo and behold aT&T has no record of me turning in my phone. The representative ** no longer works there so talking to the manager was like beating a dead horse. So now aT&T does not want to own up to their employee stealing a phone from me and will do nothing about it. This is poor customer service and I don't recommend anybody to go to AT&T store located at 6997 US Highway Pinellas Park Florida 33782.

We have 10 devices with AT&T Wireless and when my wife (authorized on the acct.) called to make acct. changes on the phone, it was all DOWNHILL from there. 45 Min. & 4 people later, she was at the same place she began. Everyone wanted to transfer me to someone else. They have no clue about customer service! So, I went to the local store in RI where I met my associate who opened the acct. originally (many years ago). We confirmed I too was authorized so I could call customer retention at a later time. WOW, I too got rejected as a non-authorized on the acct. I called the store and was told, "Oh sorry, you will have to speak to a business rep. who's on the road but can call you back." SERIOUS? AT&T $ucks!

I received a text saying my bill was overdue. It said my due date had been changed to the 2nd not the 28th. I called them up and said that what they did is illegal. They changed it back. Just want people to know they can't arbitrarily cut your billing cycle by 26 days.

Just bought $814.00 phone and needed to reset it to factory default. Agent Deidre, from Kennesaw, Ga office told me that "I was too damn stupid." And hung up on me.

You'd think that after being a customer with a company for over 10 years and spending better than $250/mo that you'd get better than "well that's what the computer says" when talking to a customer dis-service agent. So, because of their attitude and inability to even hear our complaint over a measly $15 charge on our bill, they have lost yet another loyal customer. Stupid, stupid, stupid. Well, now I hope our new $100/mo plan with T-mobile w/o contract is as good as promised. Fingers crossed!

Cell Phone Experiences - This review is about my experiences with AT&T over the last five years. I will keep this brief. First of all, elderly beware. My father received what he thought to be a free phone from AT&T and when he realized it was not, he sent it back and was not given credit and was being charged outrageous amounts. I called AT&T numerous times about it and they refused to wipe it out and their records were a mess. I was lied to and told they were taking notes which apparently the reps were not (something I would run into numerous times later on in my own experiences with AT&T). Eventually I got him out of the hell hole only to learn they had a senior citizen plan. Enough on that experience.

This phone carrier is horrible. Their customer service is inadequate to say the least. They tell you what you want to hear then all the rules change once they secure your business. This company has gotten too big and do not stand by what the employees tell you in the store. The manager in their customer care department hung up on me. Then when I called back they were closed. I am furious that I believed them. I should have stayed with my original phone provider. This company is substandard especially their customer service!

I called customer service after learning I had been charged an extra $120 on my account. The customer service was INCREDIBLY poor and I could not get a straight answer for the extra charges. They kept repeating the same answer then putting me on hold for irresponsible amounts of time. They agree to reverse one charge but not the other - I am not even going to be surprised when I check my bank statement Monday and find more inaccuracies.

I have been an AT&T customer since 2004. During the past 2-3 years I have been paying from $320-400 monthly. My family plan have 5 lines and 2 of them have unlimited data plan that was grandfather to me. My bills look something like that: For the main line they charge $60.00 for 700 min, $30.00 for unlimited text, $30.00 for unlimited data and $2.99 for roadside assistance plus $9.99 for the second line and $30.00 for unlimited data, plus 9.99 for the third line and $25 for 2 GB data, plus $9.99 for the 4th line and $25 for 2 GB plus $9.99 for the last line with no data plan. Plus a monthly charge of $10-20 for added data because my cousin always go over the 2GB limit.

I have been with AT&T for 10+ years. In February 2015 my son and I upgraded to the iPhone 6. His phone worked fine... but mine started spiking my data at a rate of nearly 2 gigabytes per day!! I am on WiFi all day at work and I didn't change my usage at all from how I used my previous phone (iPhone 4s). This ultimately resulted in a bill of 1300 dollars for a month's service. They kept adding a gig of data at 15 dollars a pop... Sometimes two gigs would be charged within an hour! I called to have this resolved and was told there was nothing wrong and I had "patterns of usage" that they base this on. I then tried to make a payment arrangement to pay out the overages... and was told I could not do that either.

I called and set up internet. Initially the customer rep told me internet was 19.99 and I qualify for a free phone. I said as long as it's free I'll take it... I get 1&2 bill and notice a charge for the phone. I call back. The customer rep says I'm not getting charged. They just have to show it on the bill. Me not paying attention to detail I noticed on my next bill it's $60 with a charge for the phone. I call back. The rep said that I am being charged due to a bundle. I told him that I didn't ask for it, it was offered as a free service. To sum up what he said there is nothing he can do.

And waited, and waited. Forty minutes while an AT&T salesperson spent time "chatting up" a female customer. The other rep (there were only two) seemed to need a lot of bathroom breaks. Many customers just left. There was so much grumbling that people walked in, heard the very vocal grumbling, and just turned around and walked out.

When they updated their service I failed to get internet in certain stores, airports, and restaurants. The internet would not come through it made me use my 4G and use up all my data, even though others had it available. I tried to resolve the situation. They sent me a new phone and then tried to charge me for the new phone when it was their fault. I told them I did not reach the internet with the new phone to send me mine back. I have had nothing but people who do not want to work with me and trying to charge me for services that are not used and phones that I don't have. Hours and hours on the phone trying to deal with this situation and it's very very frustrating. Then they want to charge me lousy 5 dollars to take my payment after their 611 service wasn't working. Before the update the service was fine. I just want the same service and to take responsibility for what was done wrong.

AT&T wireless is the most disgusting and disrespectful company I have ever had service with. I receive a text from them saying I've used 75% of my data, so I'm like okay I don't want to be charged extra let me turn my cellular data off. Next thing I know I'm getting a text saying I've used 100% of my data and $20 dollars will be added to my bill. Why don't they asked if you want more data just automatically add extra money on. And the fact the I pay insurance on my phone and they won't even pay to get my screen fixed, why am I paying this company this money when it does nothing for me. The prices are outrageous, you don't have any good plans, charging people extra money. I never have service so what am I paying for exactly. I HIGHLY RECOMMEND THAT YOU STAY AWAY FROM THIS COMPANY. They are robbing and conniving company and it's not worth the stress.

My telephone stopped working so we called many times after this and that we were told by people who didn't have my utmost confidence that the problem is the crappy modem that is apparently required to use the telephone. Now after 4 days without telephone service I see no evidence, no issue, no parts of no damn modem. It's bad enough the communication problems with the customer service, but this switching people around like lab mice should be stopped. The phone symptoms were: a dead line. At times a busy signal. When we called ourselves, an indication that our mailbox was full. It recovered at times. Then total nothingness. When it worked, it worked great. No backup in case of catastrophic technical events. Thank you.

It is widely unknown to customers that when you cancel your service, and not directly through AT&T, your final bill isn't prorated. My billing cycle ended on the 10th and I canceled my service on the 13th. AT&T is now stealing 90% of my bill payment from me. I was completely happy with my AT&T service, but when I saw that I could save $30 a month when switching over to Sprint I couldn't pass it up. In hindsight it was another way AT&T was taking more than its share from me. At this time I will not provide any positive feedback nor will I recommend AT&T to anyone.

I went into the AT&T store, a large one, and got a sales rep that sat with and explained about a new program. I got a new Apple iPhone 6 and a great plan and rate. When I got the first month's bill it was more than the salesman had given me in "writing" and on my receipt which luckily I kept. So I first called the customer service on the phone and followed up with store mgr showing him the receipt I had in writing from the sales rep. They both told me the plan I signed up for is more money than the salesman wrote down. And although I have a written receipt in hand there's nothing they can do. The price charged is the right price and the one I have in writing is wrong.

My services have not been working up to par and as expected. Phone disconnects. Internet out of service. XFinity TV freezes during show to list the basics. Called for technician... no problem, pay us $60 for the service call... and full bill. Multiple, ongoing months of issues. Bunch of horsecrap. "May I get some credit to my account?" "Sure, how about three months of free Showtime?" REALLY?!! Canceling services and looking forward to moving on with life.

AT&T offers insurance on their devices. Watch out if you are in the installment plan. There is a deductible that is prorated and in my case it was cheaper to pay the fee to replace the device and upgrade than use the insurance. The insurance plan is a total rip-off -- $90 for nothing. Thanks AT&T.

So I went to AT&T today to get an upgrade and there was 1 employee helping customers. After waiting an hour, I asked where are the employees. I was told finding bilingual people to hire is not easy. Uhhhh what? You refuse to hire an American who speaks English and want to hire a person who speaks English and Spanish to cater to the Mexicans because they refuse to learn English while in my country? Ya... Donald Trump has my vote for president. Oh and BYE AT&T, I am now a Verizon customer.

Complaint against AT&T's poor customer service and lousy billing dept. DSL for internet and phone service was wrongfully and dangerously disconnected! The promo deal was set up by a representative, from February to August 2015 for $28.50. There's monthly billing issues as I've had to call umpteen times over this matter. 4/7/15 Called, billed wrong ($65.30), spoke with another CSR, Supervisor will call 4/7/15. Spoke with another CSR- left message with Supv-she said she'd adjust, also mentioned a better promo deal AND as told before, will make permanent changes to account to AVOID calling every month. Lost count of many times told. 4/9/15 Called, spoke with another CSR, owe only 28.20 this month, next bill $28.50. 4/27/15 DSL trouble, called, rectified. 5/19/15 Spoke with another CSR- bill wrong again $55.70 will not see extra charges.

They have the WORST customer service I have ever encountered in my entire life. I would never recommend any of their services to anybody that I know. After I waited over a month for my modem (that I was going to install myself) I realized that my apartment does not have a wall jack. When I ordered the service I specifically asked if anything like that would be necessary to check for before I wait a month to recover this modem in the mail. Then when I called about this issue they wanted to charge me $100 to send someone out to install it (Which I would have just paid for right away and had service in about a week, as opposed to over a month.).

We have been loyal AT&T customers for over 10 years now and we are extremely disappointed in our service. Our most recent incident was when we called to get my phone data bumped up from 2GB. We told them only my phone, not my husband's because he was already grandfathered in to the unlimited data plan. So the lady on the phone told us we will now have 5GB on my phone instead of 2 and my husband's will be the same.

I had a person call from AT&T 3 times in a row last night. I picked up on the 3rd ring to see what they wanted. They said "this call is being recorded" and they wanted to inform me they are acquiring DirecTV. I told her that I have had such consistently horrible customer with AT&T that if they acquire DirecTV I will be changing to Dish! I've had DirecTV since 1997 but I will not be willing to deal with AT&T's pathetic customer service on my cable! NO WAY! They "hold me hostage" over my phone because I live in the country but I can get Dish anytime!!! I told her I sincerely hope she recorded my conversation! IF YOU ARE THINKING ABOUT DirecTV DON'T DO IT! Stay local if possible or get Dish! AT&T's "customer service" is a joke! You do not want to be in a position to deal with them ever! I've always had wonderful customer service with DirecTV but will be changing to Dish. I hope they are as courteous!

I recently signed up for AT&T's new family plan after shifting from Verizon. When switching, I was supposed to get 2 new phones for changing over from Verizon and pay a total of $146 per month for my total family plan services. I received my first bill today, and it is for $297!!! Thinking it was a mistake, my wife went into the store we negotiated the original plan with, with our signed receipts from our last trip, and was told that the bill we received was correct and we needed to pay this amount. This is worse than the oldest used car salesman tactics. Crooks!!

They reschedule your appointments without letting you know. I had them coming out on 7/8 and showed up on 7/20. They activated my house phone but now I have to wait until 8/10 to have my internet. Reps don't know what they are selling.

I cannot even begin to recite the years and years of poor customer and technical service, incorrect billing and overall abusive and deceitful practices from AT&T. The most recent is just one more incident of being blatantly lied to by an AT&T "sales rep." In May of 2015 I called AT&T to reduce my bill and remove some services. As usual it is a shell game and I have to repeat exactly what they are telling me so there is no confusion about the services I am receiving and the amount. Of course in reality it doesn't matter, because the following month my bill went right up again and when I called AT&T I was told I had received a "temporary promotion."

My healthy father residing in Patterson Calif. was involved in what should have been a minor accident. My phone could not handle the volume of calls since we had AT&T phones and I was frantic to keep up on my father's suddenly worse Ieg. I went to the closest store West 11th in Eugene OR. They sold me a phone they said would work fine and not freeze up because of call volume. I told them I was computer illiterate. They said I would be fine with that phone and also sold me an ear bug and gave me a tablet they said came free with the phone. There were nothing but problems from the start.

AT&T is in over their heads. They keep turning off my services because they can't combine bills. When you call them, it takes 45 mins to get anyone to help. They disconnected my business number from my last company without asking me when I was moving and I had no phones for a whole day. They are the most unorganized incompetent group of people I have ever spoken to you. If you care about your business do not go to them! They couldn't port my old business numbers and turned them into wireless number then had me purchase landline numbers as well. They have no idea what they are doing on the business side at all!!! I also have a personal cell phone number with them and have never had problems just their whole business department. Who disconnects business lines?

I hate AT&T. I've been with them for years and till now they suck. I got my phones suspended today cause of their mistake and they don't want fix it. Now I have to pay $264.04 and a $40 reinstatement fee cause of them. I just thinking I should of been with T-mobile since the beginning 4 lines for $100 now that a deal and I only have 3 lines with AT&T and that's how much I pay $264.04 every month.

Just went to AT&T from Verizon. Should have not switch provider!! For the last month, I don't have no signal in my house and dropped calls. I called AT&T 7+ times and had dropped calls talking with them. They said it was a tower problem and they will fix it and I have the same problem; customer service reps are clueless. I pay $170 a month for ** service. I can buy a signal booster for $75. Hell no. Need to pay more money to get better service. I think not. They can take their phones back and stick it... Stay away.

In 3rd billing cycle with AT&T. Bill running 2 and 3 times what it is supposed to be. Always due to "some reason". Have to call and complain every month. Despicable billing practices, with extra charges due to fine print issues. First month, upgraded data plan. Expected bill to increase by the amount of new plan, about $25. Bill was $600. They told me because I changed plans mid-month. They finally cut half of it off but the bill was still about $100 more. However, bills are so convoluted a person cannot zero in on the exact problem.

I have an iPhone 5S that I want to unlock. I have already contacted AT&T and they have denied my unlock request. However, I own this phone outright! I have run the IMEI and it is clear! AT&T is trying to play hardball. I purchased the phone myself and paid for it upfront to use it on my employer's network at a discounted price through my company. The issue that they state is that even though they acknowledge that I purchased the phone outright and it's paid for, my employer is on a 2-year agreement, and this phone is tied to that agreement.

I purchased a Samsung Galaxy Note Pro 12.2 (SM-P907A) last December when it was featured on sale on BestBuy. The device came with an option to activate AT&T service, but it was not mandatory. I paid full price for the device. I expected to be able to unlock the device and use it on travel to other countries, and also any carrier I chose within USA. This made it essential that I should be able to unlock the device. I asked BestBuy to help me unlock the device, and I was told repeatedly to contact AT&T as it was an AT&T device and only AT&T could unlock it. So, I contacted AT&T. AT&T allows you to unlock your device provided it has been purchased in full. Or you can be a customer for 60 days and then unlock.

I decided that maybe it was time to move up the ladder of phone service so I started by calling into AT&T to get a new phone and join the line a family member. First Call: My aunt and I called AT&T on a three way to open this new line and get an iPhone 6. We were both on the phone with the first rep. who greeted us properly and started collecting info to acquire the billing amount. After she was done she told me I had to pay $500.00 to open a line and an additional 200.00 for the phone which makes no sense as I could buy the phone for that price and maybe even unlocked.

I absolutely think AT&T is absolutely the worst phone company, that there ever was and ever could be. You absolutely cannot cancel your contract. Oh, they will absolutely charge you a fortune. I have been to the office in Bozeman and they absolutely tell me one thing and when I call up the main phone company, they absolutely tell me something else. So, they absolutely should get together and get their stories straight in the first place. Such as I added two people on phone line and they told me that it would only cost me $110.00 a month. But, when I get me bills, they run from $170.00 up to $291.00 per month. Plus we had road side assistance and insurance on our phones. Every time we told them to get rid of them. They said, that they would. Because, it would absolutely show up on our very next bill.

I upgraded my old phone for new one. But my old phone still on contract, for other side. When I bought phone they had to unlocked my old phone. Because they made mistake when I upgraded my phone, now I must wait half year.

Ok this is the second time I've dealt with AT&T and it was just as bad as the first cause this time I had U-Verse and they sent my bill to an unknown address and gave me the run around. When I asked the first time about my bill which was last month but now they notify me I'm two months past due and they did this to me in 2012. I swear I'll never use AT&T's services ever again and I'd rather shoot myself in my manhood than deal with the retards known as AT&T. They ** you and they're so stupid. I'm surprised they are actually in business. They should just all quit their jobs and give them to people who are not dumber than a marshmallow.

I have had At&t for over a year now... unfortunately. They have messed up my bill every month. They will go behind your back and give you the most expensive services. The services would mess up all the time. I would have to call At&t Support every month or have someone out to fix it. If you look at the equipment wrong it'll break. The people who work there do not take notes or perform their job properly. You have to constantly repeat all the problems you've ever had with At&t when you call because they won't take notes. This is a shady scamming company and I would NEVER refer them to someone else.

I "upgraded" to the new Samsung Note Edge for myself and purchased a Samsung 4 for my mother. I have been with AT&T for 11 years. They shipped the phone to my mother, who is 75. The Roseville store and Highland store in Minnesota refused to help her. She has had nothing but problems with her new phone. I thought it was her. Ha! I began having problems. I followed what I was told to do. Finally, they reset my phone - twice. Still did not work. I called every day for over 2 weeks. I went in to the Devils Lake store.

I've been using AT&T for over 6 years now. Since Sept 2014 my data speed has dropped down to less than 1MBPS (0.43mbps average). Now LTE boasts about having an average of 18MBPS. I've never seen over 3MBPS and I pay $135/mo for 'unlimited data'. I've been calling AT&T since last Nov regarding this issue. They've open up several cases for me but have resolved nothing. Their only offer was to offer me a micro antenna in my home to get better data speeds. I explained I don't have data problems at home because I'm logged on to my home's WiFi.

We were given "free" iPads when purchasing new phones. We are now being charged $50 month and not allowed to return the iPads. The employee is no longer with the company and the manager says it is not possible. I would expect that there are a few other customers who have had the same problem.

I had an agent from AT&T call me and left me a voice mail. This was over 4 days ago. Since then I have tried calling her back 4 times and left voice mails for her to return my call, however she has yet to reach back out to me so nothing has been done with this company. At this time I am also seeking legal help with this issue as it does not seem that AT&T is worried about one small complaint so I think it is time to take this a little higher and get a few more folks involved in this issue as I know personally I am not the only one who has been done this way. I almost lost my job yesterday over this same issue. And the girl who works beside me had the same call along with a ton of other agents so I know it is not just me with this problem.

They want to collect $649 for returned items claiming item (iPhone 6) was damaged and ACTIVE. They claim they returned the item to me because it is broken. I returned 2 items (iPhone 6 and Tablet Base) that were incorrectly shipped to me on April 13, 2015 on May 19, 2015 in "brand new" condition in its original boxes and shipping boxes in perfect condition... not a scratch on the phone and Tablet Base. I used the iPhone 6 temporarily because they shipped me the wrong item. They finally shipped me the correct order, I activated the new phone and returned the iPhone 6 along with the tablet base. They logged it as received at their RMA Drop Ship address on 06/11/2015. I received an email from them confirming receipt.

I was made aware of my early termination fee and paid it in full along with the final bill and despite this, was denied access to unlock my phone six different times through their website. I even had one of their customer service agents "file an issue" on my behalf who promised resolution within 24 hours. That was 3 days ago. I have been without cell service now for 5 days and was told today that it could take an additional two days for the unlock request to go through! AT&T stands for Annoying, Tedious & Time consuming and does not deserve a single customer it has. Don't give them your business, you will regret it.

First, from the start, AT&T has started to bill for Uverse SERVICE even if the service has not been met after almost a month. But you cannot get credit until you pay. So I paid, after 2 months I received little credits. I also complained that I never received my rebate. Then it's been forgotten. Then I RECENTLY did not pay more than a month. They have suspended the service but continued to bill me for the following month even if THERE IS no SERVICE.

When we signed up with AT&T we were told we needed a deposit of 449.00 in order to get service. We paid it. We've had service now for months. Due to amount we were spending we shopped around for better offers. Found better deal - called to cancel. Asked AT&T to apply our deposit towards Bill. I was told it wasn't a deposit - it was a 1 time non-refundable fee. Now I'm out service and disgusted they would even do this.

I paid bill out of checking account, same one for several months but when I paid bill in May using that acct, AT&T tried drafting incorrect account so check obviously returned and they charged me $25 for their mistake then wiped out all checking accounts so none of the users could no longer pay with checking account (I had 6 lines). One of the users had a promise to pay set up out her bank account but since they wiped that out (without our knowledge) they sent a suspension notice so called cust service - they said it was a mistake, had nothing to worry about.

My son attends college in Texas and I live in PA. His phone failed, so I went to the ATT Store in Springfield, PA to use my upgrade to get him a new phone. Despite going to 2 AT&T stores and selecting transfer my upgrade on the website, my son was charged over $500 for his new phone. And, the online order was cancelled by the Texas AT&T store. When I visited the AT&T store 4 months later, I was told that he should have received the upgrade. Calling 611 with a 45 min conversation lead to no resolution. Ineptitude by AT&T employees cost me hundreds.

I paid half of my bill and they told me my service will not be restore till I pay full amount and I need it for medical reason. They told me it was not their problem. Like, what is the reason of having service with them, they're very expensive and their services are the worse.

Made a payment online and they took it out twice. Lowered my data and received a new price. Suddenly my bill went up another $30. When I called they conveniently said the original quote was wrong. Changed my billing information online and they took a payment out of the old account causing me to overdraw and get hit with a charge. The bank credited it back and AT&T took it out again even though I changed the information again. I was hit with a second charge. I got nowhere with AT&T. They were rude, blamed me and was told it would happen a third time. This is the worst company I have ever dealt with!!!

AT&T decided to charge me twice in the same month for the same one single phone. Yep, they automatically charged me $25 for my auto-renewal plan, then, without telling me, charged me another $30 for a new plan that I never knew about, nor had any knowledge of. These inexpensive plans are for their Go-Phone. I only found out when I called to ask what was going on. I got the supreme run-around from 5 different agents & only when I started angrily yelling at them, did one of them finally confess to what happened. He promised I would get a refund.