AT&T Wireless Reviews

At&t is a bunch of crooks!!! Agreed to sign up with att a couple of months ago which includes Directv. The plan I chose was $185.00 a month. Received my current bill and it's $200. When I called they said a discount from 15 months ago expired. There was no discount that I can ever remember. This is the kind of BS that happens when companies merge and less competition. Companies have Congress in their back pockets and can pull this on consumers!!!

I took my daughter and granddaughter into the Murrieta, CA ATT store to move our family plan from Verizon to ATT. "Eric" waited on us and assured us that with 4 new iPhone 7s, our service would cost $285 a month, but with my 15% law enforcement discount it would be $255 a month. (I told Eric I was retired and he assured me I still qualified for the discount) Great deal! So we decided to go with it. Eric suggested we get 4 iPads at $99 each and told us it would be $1.00 a month per iPad. I made sure I repeated, "So, that's only FOUR DOLLARS more a month on our bill? For exactly the same unlimited data and voice as our phones? Are you sure, cause that sounds cheap" Eric said, "yes, $4.00" So we got iPads.

I have been a customer for 20 years and had always thought we had a great working relationship. I had been with them longer than my marriage for heaven's sake. And I was happy with the services. But then I ordered my iPhone and we have not been on good terms since. The phone was not delivered when they said it would and then they told me it was because I live in a bad area and couldn't leave it on my porch. I live in a gated community and packages are routinely delivered at the guard shack. Truth was it had not been sent. Three weeks later I got the phone.

I have had multiple terrible experiences with AT&T's customer service department. When traveling to Canada we requested international service. We were told we could pay approximately $6 more each month and receive data, text, phone services (plus an additional gb of data) to use while roaming just as we do at home. We started getting warnings about excessive use $100 here, another $100 there and then the sent us a bill for about $700.

Service was disconnected. Was 11 days late, was set up on auto draft. I contacted AT&T and was told that the auto draft had been canceled. I had been out of town for 8 days unaware that the draft did not go through. When I arrived home no DirecTV, no internet! I contacted the bank and saw the payment had not been drafted, contacted AT&T and made a payment and explained the situation, set it back up on auto draft. I was told service would be restored in 2 to 3 hrs. Service was not. Contacted them back the next day was told sorry there was nothing they could do till the following day! They immediately withdrew payment from my bank account and they are going to take days to restore my service! Of course I am still having to pay for the days that I don't have service! AT&T as soon as my contract is over I am switching companies!!! This is uncalled for!

AT&T unilaterally locked me out of my account due to some supposed fraudulent activity being detected. I would appreciate this security effort if it were handled professionally, but AT&T did everything they could to piss me off and alienate me as a customer forever. They obsessed about some mysterious 4 digit code that I supposedly created years ago and no longer have. They provided no other way of accessing the account over and over and over and over on the phone. When I went into one of their retail stores, the representative, with my photo ID in hand, actually suggested I establish a generic code of **. Their own people suggested a code that would provide ZERO security. So what in God's name is accomplished by locking an account and then suggesting a generic code for future access. That meeting happened in the early afternoon on 5/27/2017.

I recently switched from Verizon to AT&T. My first bill was fine. I paid all of it and more. I get my second bill and there is a deposit fee for $750! I have no idea what this is for. I call them and first I'm told it was an error with the new website because they are updating it. She says, "Don't worry. It will be fixed." A week later still not fixed. I chat online and they tell me it's because I received a double promotion and, "You can't receive a double promotion." We have DirecTV and that was the deal that was offered to us. Now they aren't going to honor it??? What?

I have very bad experience with AT&T. It's almost 2 days my internet is down & it's a business account. We are losing our business. Every time call they gave me a another ticket but my issue is still same. They didn't resolve the issue. They don't wanna send any technician.

Had a warranty on my phone for loss, damage or stolen phone. Phone kept shutting off so I called to have my phone replaced. I received my new refurbished phone. Sent back my phone which kept shutting off... not damaged. I received my old phone back in the provided box and about 2 weeks later I received the old phone back with a hairline crack in the corner and a bill for $619.00. Called AT&T, told them that it wasn't damaged and the person from AT&T didn't send me to the right warranty department. I didn't know that there was more than one warranty department and there was nothing I could do even if I paid for a warranty. I got screwed so be careful with their warranty.

I am disappointed with AT&T Switcher Program. Six months ago I took advantage of the AT&T switcher program to add three family members to my account. The in-store representative told us to upload the last bill from our previous provider and AT&T would pay the remaining balance of the phones from the other provider. Today I contacted the Reward Center and they told us that we were not eligible to receive the rewards because we didn't turn in the phones. We purchased three new phones from AT&T when we ported the numbers. Their rep said we had an option about keeping our old phones or trading them in.

We've been with them 10+ years. I was always very satisfied with the service. When there were problems Customer service was always very helpful and I was more than satisfied with solutions offered. I recently called about a possible phone upgrade, and the rep wanted to look over my plan to see if it could be improved. I was told the new plan would save me 15.00 on my bill and get me protection from data overcharges. 15 less sounded good, so I said "sure". The next bill I got had instead jumped by 60 dollars. So I called - The first CS rep on this occasion couldn't seem to understand what, why, or how to help. I became frustrated.

Every time I call AT&T/DirecTV they seem to have no clue on how to help with any situation. They double charged my account. Now it will take up to 10 days to get my money back. They still owe my 2 rewards cards one for 100 and another for 200. Still have not got anywhere with the cards for over a year. I have constant service interruption service for internet and of course when I call I get nowhere. Stay for away from AT&T/DirecTV. They dont care. They just want your MONEY.

When purchasing a iPhone from AT&T store no. S923 on Lankershim Blvd in North Hollywood, California I was told that with my iPhone purchase I could receive an iPad for $100. They did not inform me that I was also signed up for two years contract on additional line for the iPad. I specifically asked the sales rep at the store if there would be any additional charges to my bill. Within two weeks I started getting increases on my monthly AT&T bill. I noticed there was a fourth line on my bill so I called and they told me it was for the iPad. And if I want to change it I would have to go to the store. I went to the store and spoke with a manager David. He was very reluctant on helping me. In fact he kept a poker face to the whole conversation. He told me that it was my responsibility to read the entire receipt before I left. My husband and I both specifically remember asking the sales rep if there would be any additional charges. He told us no.

No surprise they do not have a rating portion of this page! Spent 3 hours on the phone with their customer service, for something that had already been resolved a year ago!! Representative was rude, condescending, and argued. Had to talk to 13 people before we were told that WE WERE RIGHT, there had been a miscommunication with DirecTV (which DirecTV told them we were correct from the first 5 minutes in the conversation but AT&T continued to argue with them as well). No apology. No nothing. I am sure they will be bothering us again in 3 months forgetting this conversation, and never correcting what they promised to tonight. JUST LIKE THE LAST THREE TIMES!!?? If you are remotely thinking about AT&T RUN ANYWHERE ELSE. There is ALWAYS an issue that takes a minimum of 1.5 hours to resolve with their "customer service". HATE AT&T!!!

I am very disappointed with AT&T customer service, they are very rude especially the ones that call themselves managers. I spoke to one, her name was Amber, trying to dispute some roaming charges on my account but instead of being helpful or explain to me with courtesy she was very rude telling me that she does not believe what I was saying. I spent more than one hour on the phone with no resolution. I asked to speak to another agent. She told me that I had to call back again and go through the automated service. She told me if I wanted to spend my whole day on the phone I could do that. It was my time to waste. I can't believe that is how they treat their customers. I will be switching my service as soon as I can.

Did not even sign up for AT&T and started receiving bills for internet, which I never ordered. Called and cancelled on 4 different occasions because I kept receiving bills and emails. I was given the run around on the customer service line for weeks with a different answer every time. I was assured it was canceled, then I started receiving wifi equipment in the mail, which I returned. But alas, I still was sent a ** bill for $500.

Biggest mistake walking into the ATT store. I have been a customer for over 10 years. I was there about a new phone!! Not DATA OR DIRECTV!! The salesperson was trying to sell me the DirecTV and data plan. I made it very clear that I didn't want either plan, due to ATT data is terrible and I have Comcast. Those salespeople were like a bunch of slimy snakes ready to bite (At this time my mother had died and I was away from my home for 2 months). When I came home ATT had sent me the equipment to hook up for the data plan!! The manager at the store signed me up after I told him NO. He was trying to make his quota for the month, and used unworthy tactics.

I have had so many problems with AT&T. I moved two lines to Verizon. AT&T cancelled my phone multi-line phone insurance coverage. When I attempted to file a claim with Asurion I was told I had no coverage. AT&T admitted their mistake and reinstated the coverage and said since I didn't cancel it, Asurion would cover the damaged phone. Asurion will not. AT&T made multiple promises regarding this problem and their last and final "offer" is for a $50 credit toward a "GoPhone" to replace an iPhone 7s+. Totally laughable. Between 2 houses, internet, TV, home phones and 5 cell phones I pay/paid AT&T over $10,000 per year. They refuse to do what is right and resolve a complaint because they hope people will just go away. They win, I will go away but will make an effort to spread the word. I also intend to file a claim against them through our local courts. Never make the mistake I did of doing business with a company like this.

You can sign a 2 yr contract, pay out the phone if you sign for a free phone on promotion. The fine print says they will keep your phone free of charge to them. If you make a late payment and YOU will pay for 2 yrs. NO credit given. I got scammed. I thought they were legit and nothing to worry about. Wrong.

I bought an iPhone from Apple store and entered an loan agreement with Apple's financing bank Citizens One, subsequently to that AT&T started charging me a monthly installment for the same iPhone. I've called numerous times about the double charges and several times before I was told that they found where the problem was and my account would be credited for the 8 months charges at the time of the call, two weeks went by and nothing happened. I called again and was told that Apple had to supply ATT some info, I drove 35 minutes to the Apple store and the guys at the store called ATT on my device and 3 hours later it was all rectified and a credit would be on account within 3-5 business days.

Bait and switch pricing - We switched to AT&T and were told we'd get 4 lines unlimited at 190.00 a month. We went into store and were told they had a deal buy one get one iPhone7 Plus and they'd buy our phones from us for 650 each which they didn't give me the 650 for each phone. Said one was damaged or something. That wasn't true. And I was also told we'd get 650 each line for switching to AT&T. I haven't seen that either by the way. When we left the store we were told the bill wouldn't be more than 250 a month with everything including insurance so today I call because my bill is like 365.00. I am told the bill will be running 300.00 a month. I explained everything and the lady switches me to her loyalty dept. What a joke!

I recently done the switch to AT&T. I was with T-Mobile for many years and thought the service was bad. I was told I would receive a certain amount when I turned my final bill in for switching. Boy was that a lie, I didn't even get a quarter of what they said I would. No one will even answer the phone at the local store... I hate that I ever switched to AT&T. BIG MISTAKE!!!

On 6/5/17 I contacted customer service through chat to set up a payment arrangement. I informed the rep that the system was stopping me from going past 6/16/17 which was strange. The rep than stated no problem I can push the date out to 6/25/17. We both agreed that was ok. I then received a confirmation text message on 6/5/17 at 10:34 am stating the 6/25/17 was confirmed for 280.84. On 6/15/17 I received a text message at 11:21 am stating, "This is a reminder that your payment arrangement is due 6/16/17 and failure to pay will result in suspension." I immediately contact customer service through chat again and explained the situation. I was then told that whoever the rep was did not put the payment arrangement in for 6/25/17 but for 6/16/17. I told the rep I have the text message confirming that the arrangement was for the 6/25/17.

I went to AT&T and bought 2 wireless lines and when I got home I noticed all the misleading charges hidden in the process so I decided to cancel the order. Well the order has been canceled for about 3 weeks and today I received an email stating a payment has been processed!!! I called several times their customer service and they hang up on me 2 times and on the 3rd time the person told me they don't process refund and that I would have to call my bank to deny the transaction. I can't believe a company like this doesn't process a refund. I can't believe the nightmare this has turned. STAY AWAY from AT&T. I never had a ridiculous problem like this and this is a shame.

I am a client of AT&T for 14 years. TMobile has a better offers, so Tuesday I opened an account with TMobile. I immediately connected to an AT&T agent to cancel my and my husband lines and I was on the phone for an hour. He said that he cancelled my account. After couple hours later, I noticed that our phones were still active. I had to pay $290 to AT&T as ETF. After that AT&T should unlock the phones for me and my husband to be able to use TMobile sim card. They started the process. Because they didn't see my payment, they couldn't unlock the phones.

Called AT&T. They lied to me about cost of data plan, and encouraged me to change plan. They hung up on me, customer rep was rude and when I was explaining circumstances regarding my data plan he kept interrupting before I could finish. I think AT&T is a scam with their data plans and add charges that are not accurate and if you dare to question they will not answer at the 611 once you have caught them in their deceptive and illegal transactions.

I was in need of new phone service around Nov 2016 and AT&T was having a big promotion through Walmart where if you bought a Samsung J3 you get $150 off the phone and $100 off your statement. If you bought an iPhone 5S you'd get $100 off the phone and $50 off your statement. You had to establish an account with AT&T for at least 2 to 3 months before receiving the credit. I did exactly what I was suppose to do as a customer and after the second month there was no credit on my Bill. I called for the first time and spoke with an AT&T representative. They told me to wait til after the 3rd month and it should be applied. If not, then they said to call back. Well it wasn't, so I called back. I was on the phone with them for about an hour and they said they'd have someone call me back. I've done this every month trying to get what was due to me after fulfilling my part as a customer up until now.

AT&T has the worst customer-service possible. 2 years ago we ended our contract. Today we received a call from a collections agency about an overdue bill. Hmmm, first of all we canceled our service with nothing outstanding/due and now I'm told that we never paid our cancellation charge. WTF! So we called customer-service, we get an absolute runaround with the technician. She states that we paid our bill at the end of May 2015, sees that we called in June of 2015 after trying to collect proof of our cancellation papers. Then called corporate to complain about not receiving our final paperwork. Only to tell us that "you will still owe such bill". Um, excuse me if it shows we paid our bill, and your computer log shows our original complaint, as well shows that we were in good standing after over 10 years of service and paid everything. How exactly do we owe anything?

I've been talk to 3 different kind of customer service. They didn't provide me a good information and take it too long to answer your question and keep you in hold. The one gentlemen asking me about my information and I provide him, he keep on asking and asking on me... over and over. Sorry I hung up. Customer service needs to be well trained. We pay a lot of money for this courier and they wasn't provide you a good answer for your question... and the last lady I talk to always wrong to answer on me... Dissatisfied. I'll changed to T-Mobile... at least a lot cheaper.

I have been trying to resolve the same billing dispute since January 2017. I have disconnected, put on hold to be transferred again. The unified billing is completely separate and apparently has no direct number. No one seems to know how to get a call to the unified team without disconnecting the call or sending it back to the automated system, only to start all over again. ATT changed their service area which dropped my house. When I was forced to change providers, they insist on charging my $1500 in early termination fees which I was told would not apply due to them dropping me. That was 6 months ago.

Went to Detroit for 2 days, AT&T decided to think I was in Canada instead so I got a text that said "Your international data charge exceeds $100.00..." Great. Never left the USA. So I called customer service, first time they were semi-helpful, took notes on my account and said they could remove the "fringe border charges" (believe that's a thing?!) at the end of my current billing cycle. So the cycle just ended, I called back, they had no notes on my account and had me talk to three different departments while on hold for over 45 minutes before I could get to billing. Billing department said they couldn't open my account because the fraud department has locked the account. WTF... Where was this heads up 456 minutes ago or ever at all?!

I went to the Fairfield Black Rock, Connecticut location where I was to get my charger cord from Mel & the manager was Aurrie. I got there at about 1:20pm Monday June 12, 2017. I was promptly told they would not replace the phone cord that would no longer work in my phone because it works in other phones that he tried. I told him I brought a set, a house & car charger set. The car charger still works in my phone, this house charger does not. It should not matter if the cord works in other people's phones, I need a cord that works in my own phone & I was told I would be given that as long as I held on to the receipt. He said no. Even though I was given a warranty of replacement.

For the first time in 10 years I'm very disappointed with AT&T. I received an email indicating as of March 2017. I will be charge an additional $10 charge on my grandfathered unlimited plan. The email indicated that I could either change my plan or cancel my ATT services without a termination fee. I would have to cancel the plan after the March 2017 bill. I did, I switch providers on May 8 2017 and now ATT is charging me a termination fee plus taxes. I called and the customer services representative stated that there is no record of such email and that I must pay the termination fee. ATT after 10+ years this is how you treat your clients.

Had an issue with activation over phone so had to go to a store. I was told to ask for manager and to explain that I was disabled and that they need to assist me in setting up my service. When I got there, I told the employee who greeted me that I was told to come to store and ask for manager. He went in and came back out and said he would be with me in a couple mins. 15 min later, I asked another associate, and she responded that the manager was on a PERSONAL call. I asked if she could mention that this involved service to a disabled person, and she gave me an eye scan, with the result you aren't disabled (I have bipolar disorder, it's not visible **). The manager came out and told me to leave the store because I was lying to employees and making the other customers uncomfortable. The word mental appeared at one point. Great way to welcome people to AT&T.

I have mixed feelings about this cell phone provider. When I originally switched to AT&T, I was told they'd buy out my contract from my current provider. After I switched, they told me no. It cost me $200 and I was very annoyed and almost switched providers again. However, the rates for service were half of what I was paying so I figured I'd make up the $200 in a few months. I have something called a Go Phone. Since I automatically renew my plan each month, they give me a discount of $5 so it costs $40 for everything. I still wonder if there was a bait and switch going on but it may just have been an honest mistake by an ill-informed rep. Beware of promises to buy out an existing contract. Otherwise, I'm very pleased with my phone plan.

For over 6-7 weeks now I have had horrible cell service. I've called customer service & they are handing out nothing but lies! I am stuck with AT&T because no other service works where I'm located. I'm paying a large bill for phone service I'm not getting. I have missed 3 emergency calls, one of them the person died shortly after! What does it take to get the service I pay for?? If you can't deliver the service that I pay for then I should have a discount on my bill until the proper service is restored!!! I am going to have to start contacting all my state representatives for Michigan both at the state & federal level & see if they can look into the way this company is treating their customers. Time for AT&T to be put in their place!

AT&T is a great company and is the best for service out in our rural area. However, they are expensive. Also, I've spent countless hours working with customer service trying to fix our internet issues. I usually spend an average of at least an hour on the phone getting passed around and having to explain every time what the issue is. Very frustrating!!! However, the customer service agents I have dealt with have all been friendly and have done their best to try and solve the problem. I have done away with the hotspot internet, so hopefully the problem has been solved.

We purchased my son a new iPhone from AT&T in 2015. Along with this outright purchase (we did not sign-up for the installment plan), we purchased the insurance plan through AT&T which is serviced by Asurion. In November 2016, my son's iPhone stopped working entirely. We filed a claim (claim ID: **) through the Asurion insurance, paid the $100 deductible, and we received a replacement iPhone on November 7, 2016. Everything was fine until we switched phone carriers on June 3, 2017. AT&T would not unlock this phone because they stated that we owed money on the installment plan based on the phone's IMEI number. I explained that we never purchased via installment and that we had proof of outright purchase for this phone.

I am on my third LG V20... It's sad you have had a brand-new phone since March of 2017 and haven't had a chance to use it and you would think customer service would try to help but they only think about their pockets. Be careful people. They go by the purchase date instead of when you actually get the phone activated... sad. Then you get the runaround. I don't want another LG product and I was told I could get the Samsung Eight Plus for a replacement but of course I would have to use my upgrade which I'm not going to do... remind you I have four lines I'm paying for plus DirecTV. As soon as I do some research on other providers and find one I'm satisfied with they can go to **! They are liars and should really be ashamed... I hate AT&T. I should have listened when people told me not to mess with them. You live and learn!

Good customer service via telephone but so so if you walk into a store. Lot of the reps have no idea about handling customers. I would prefer and always do my business on phone and avoid walking to stores. They need to have better Customer Service Reps at the stores.

Been with them for 17 yrs. Yes! I like them! I don't have hardly any problems and when I did, it was resolved professionally. It's hard to understand the call centers that are in another country. I also find them ruder than Americans. Nevertheless, I love the service and will continue to do business with them.

I thought I had cleared up a problem with my AT&T phone bill involving incorrect charges. I was told by an AT&T representative that the charges were "dropped". This was again verified by another AT&T agent via phone, when I called a few days later to double check (because the bill had not posted yet). But, when the bill posted a week later, the incorrect charges were still there.

I've had no choice to have service with this WORTHLESS COMPANY for 5 years now!!! We just changed out our modem for the 3-4 time and it's worse than ever! Because we cannot get Wi-Fi service our Verizon bill has been $450+. We have complained constantly but when they come out surprisingly they get a perfect signal!! I have this automatically withdrawn from my checking account monthly!! I've been ripped off for the past 5 years so I'm seeing a lawyer tomorrow! I have no other company to change to and they know this so they do NOTHING!!! I'm sick of being overcharged for NO SERVICE and being overcharged on my Verizon bill because my family of 5 have no wi-fi!!! Lawsuit coming your way!! Anyone who reads this should do the same!! AT&T is just ripping all of us off!

AT&T is a great network. I think it's a good phone carrier for business. And if you don't mind paying extra, then it’s good for personal too. They are good and reliable but expensive.

I moved 4 miles away within same city. I have AT&T mobile, DirecTV, internet and home phone. I was promised the same phone and still don't have service. First they messed up the DirecTV order and I did not have TV for 1 month. They tried to get me U-verse TV with a bundled pkg. It more than 5 tries and countless hours between to AT&T sales, technical, DirecTV and their call centers answering the same thing many many times to get the DirecTV resolved. I went to a manager or a manager to get that resolved.

I order my AT&T + DirecTV bundle for 80$ per months for 2 year contract. After that is 115$. On 5/23 and on 5/25 they turn off my internet, instead of upgrade they disconnect and reconnect my internet and charge me the activation free. Now my bill monthly is 115 instead of 80$ like they promise. I talk with 8 peoples include 3 supervisor, every time I talk with them is always different story, they even said they install my bundle on 5/30, but original day is 5/24 for install directive only (my original is internet+ U-verse). I call them said "If your guy not fulfill your promise then I want to cancel and put back my original packet", they charged me early termination fee. AT&T is like to is the lie to their customer, they need to investigate. Will switching this service. I wish I can give them a 0 star for this.

I've kept my service with the leader in cellular service in my city, for over 16 yrs. Excellent equipment and fare rates. I have great service, prompt, courteous customer service always willing to hear my needs and opinions. Love the marketing division too!!

Their pricing is a little high and if you go into a local store they often can't help so you have to go online or call them directly.

I moved and cancelled my service, home phone, internet, DirecTV and three cell phone lines. I had my accounts direct billed to my credit card. I was overbilled by all the accounts for $394.26. I have been trying to get a refund since the middle of March, it is now June 5, 2017. It took 5 calls to be the box to return the DirecTV equipment. I was on chat 10 times and the last time for 2 hours. I sent an email to the customer service VP and did get a call with a promise I would have the money sent in 3 business days. I have not received it to date. Just called DirecTV again as they keep sending me bills, they can't help me after being shifted around to three agents. I refuse to call them customer service as they are not service by any imagination. I also went to two local ATT stores but was not helped and treated given rude treatment.

I have been on the phone with these idiots every month since I first bought the phone about my billing date. The day I bought it, I told them I needed it a certain day every month and they told me that was fine and my first bill would be on that date. My bill since has gone up and down in price, never the same twice, I am getting what seems like two bills a month and they keep telling me it is the charge associated with changing my billing cycle which should have been long ago taken care of. This morning I actually had a supervisor named Bridget ** disconnect me because I was inquiring about how to get out of the contract for this phone. I am at the point I'm going to mail them my phone in pieces and take the credit hit for not paying the contract anymore.

My roommates and I discussed switching from Sprint to AT&T, so we went in to see what the pricing and sub would be. When we went in they told us we'd be able to get a discount through my roommate's work and that would make our bill about the same as what we were paying with Sprint so we decided to go ahead and go through with the switch. When we went in today to get the discount set up they told us that the discount isn't offered with the unlimited plan that we have, which is exactly the opposite of what they told us when we signed the contracts, because we never would have switched had we known that, and I think they knew that which is probably why they decided to lie to us while in the store. So when I talked to the person who we worked with on setting it up he just kept basically saying it wasn't his problem and to contact customer support. So I did, I called twice because the first lady hung up on me.

While the overall reliability of AT&T is virtually flawless, like most of today's wireless providers; it is difficult to "reach out and touch someone" via their very own connectivity and that can be ever so frustrating as a paying client. What I really want... I want every company to be as nice as Zappos and as available as Apple. So marry those two in a customer service sense and the ideal is born; companies everyone will be satisfied with. Companies who actually serve their customers, not simply take money and provide levels of service "because".

They are not real honest and that they will say anything they think you want to hear. Reps do not give accurate information concerning cost etc. I wanted certain channels when I first signed up with AT&T. Was lied to and had to sign up to higher plan to get formerly stated channels.

AT&T excels on their signal strength and diverse product offering. They have a very extensive network so when it comes to reliability, they have it covered. However, their customer service is mediocre. When there is an issue, as a customer your response is to stop by the store. Many times the reps are very cool and refer you to their 800 number quickly. 800 line tries to insinuate you are in the wrong with defective product failure. When they finally relent after keeping you on hold for a lengthy period, they want to nickel and dime the customer with random charges. By then you are so tired that you accept the charges just so you can get off the phone and back to your family's needs.

I've contacted ATT multiple times regarding changing plan and every time they have failed to disclose all details of charges. The most recent change was to unlimited plan and even though it stated I would be getting my company discount of 19% I later called back and found this was not true.

I'm a customer (whole package) for several years. I've more than one instances in which they have lied to me. Offered packages that didn't exist and once the installation was completed, they told me the package didn't exist. Wireless service as well. They tell you one thing and when you call back no one knows what you are talking about. Offer things and don't deliver. They just plainly lie to the customer. Went to the Apple Store like they told me to do to exchange my phone and the parts on the phone were not Apple parts and the warranty was void. It's getting worse by the second. We are very unhappy customers. Switching companies soon. They fix all their mistakes, lies, and tricks win and I'm sorry.

Have been with AT&T for almost 17 years now and I have dealt with the same sales person for each transaction. Mike is the best. My two adult sons were on my account for a while, and when they needed to replace a phone or had questions Mike was just a text away. He has made me feel like family. Also, they never drop calls.

I sincerely like the coverage that AT&T provides. I think the rates could be more competitive with some of the other companies. I have used other companies as well, but resort to my personal carrier being AT&T. I think the customer service department could use some training and be more helpful with our needs.

Purchased a new iPhone 7 during first week of new model in 2016 with promotion of buy one get one free. The deal was sign the contract and start getting paid back by AT&T in monthly $30 increments. I have never been paid one cent and they claim I never had such an offer. I will become a Verizon customer as soon as my contract is up. That's after being with AT&T for decades. I think my salesman pulled one on me and probably got a bonus.

I transferred my phone number from AT&T to my business phone service in Dec. 2016 and paid off my iPhone with the intention of giving it to my daughter for Xmas. Without warning, AT&T shut down my cellular service and locked my phone even though everything was paid up. I have called customer service more than a dozen times and get nothing but a run-a-round, transferred to offices that are closed or "accidentally" hung up on. The latest painful evening was supplied to me by Amanda ** who transferred me to a closed office and Mydee ** who sent another unlock request to some website that will respond with something like "kindly go jump in a lake". I intend to keep calling and posting names until AT&T unlocks the phone I paid $600 or reimburses me for the cost. I have been a loyal customer for over 30 years, but am now convinced that AT&T is the worst kind of evil.

In spite of so many major complaints, I've never really had big problems with AT&T call and customer service. AT&T is a decent company with fair rates. It really depends on the services you have as to what you pay.

AT&T is absolutely the worst company I have ever dealt with. Their switcher program for cell phones is a scam. They tell you they will buy your current phone for what you owe on it and when you finally get your money it is not the amount the salesperson told you that you would receive. If you go to the store to try and get an explanation they tell you that you misunderstood what they told you. I had to call the corporate office to finally get the money I was owed. I also am using over 2 gigs of data since switching to AT&T yet I never used over 1/2 of a gig with any other cell phone company. When I do reach 2 gigs my high speed data slows down so much that I don't want to use my phone until the next billing cycle.

The customer service is zero %, the store manager ** is very stupid and talk all customers bad, he lied to me about my plan, and I am AT&T customer for over 15 years. Attention this store manager ** work at 2351 E Fowler Ave Tampa Fl 33612 is very insane guy. AT&T will be lost a lot customers because this bad manager. ** you are a bad manager, go back to school and learn about customer service, and I don't know how the AT&T give you a manager position.

I'm happy with AT&T as a cell phone provider with one exception, their pricing. I wish they'd take a look at their competitors and lower the cost for monthly coverage. They have, in my opinion, the best coverage hands down yet I don't understand why they feel a need to charge so much for their service. What they're doing to appease their customers is pair up with other vendors like LiveNation for a first crack at ticket sales for shows and throw offers at the customer with hopes this keeps us happy. What it actually does is it either causes you to spend more money with the partnered vendors or get upset because the partners are none you're interested in doing business with.

Well it seems when you call and ask a question about your account regarding extra charges you were not paying before and you ask them to remove them they are like "We have always had these charges and you even have the proof in front of you". And then they change the subject and say "Well it looks like you have been a long time customer we can save you money by changing your plan". They are just like most companies out there, always changing things to better help their customers but in reality it's to put more money in their pocket!

Months back I decided to switch my account over to AT&T from Verizon thinking it would be a good idea! Boy was I wrong!! Not like Verizon was better either way! I switched over thru the special where AT&T would reimburse me for switching over from Verizon to AT&T, giving them my brand new phone, and porting my number. All documents were submitted for the reimbursement and I have yet to receive it my visa gift card for $530.00. I called in about a month or so ago because I work 2 jobs and have kids and complained until my eyes turned blue and they said that they were sorry for the inconvenience that they will have it expedited. Until this very same day I've called more than 20 times to find out what's going on and all I get are people (customer service) transferring to different departments which are far from the department I need and a bunch of 800 numbers who can't help me!!!

I just got off the phone with AT&T Customer Service because my phone bill was much higher than it had been the previous month. Andre, with AT&T told me that I could upgrade from 6GB to 10GB at no charge, but my bill showed different. AT&T refused to credit my account and also refused to acknowledge that I was given incorrect information. I am urging everyone reading this, DO NOT use AT&T or DIRECTV. They scam people for money.

We were an AT&T Customer for many years, with home and cellular service. We were very happy with the service received and our cellular service was very good, until they announced they would begin selling service to other cell services. That literally cut our cell service by 50% and suffered dropped calls and unreliable service so we changed our cell service to a reliable service. We are in a low coverage area. Our AT&T home phone service cost has continually gone up over the years, and the long distance feature was costing us over $40.00 per month by itself.

The service is awful no matter how many times they switch out the sim cards. I always have drop calls and static on the line. AT&T had said maybe it's the other person line or the area I’m in. The problems gets temporary fix then I’m back to drop calls and static on the line. I shouldn't have to switch phone company or pay more just to be able to hear the other person I’m talking to and not to lose them during the phone call. I’m sick of switch from one phone company to the next trying to get one that offer a better area of coverage and less drop calls and having to paid twice as much. It would be nice if phone companies had to hold up their end of the deal.

I been a AT&T customer for the last 10 yrs and they have been excellent to me and they have gone out of their way to make sure that all my needs are met and if they can't they get me discounts on my cell service. AT&T is the best cell service by far any other out here and they go above and beyond to help the customers. They aim to please their customers and if they can't resolve the issue they will credit your account.

I switched from previous carrier to AT&T & I will be the first to admit, it has been the worst experience of my life. Anytime you call you are ALWAYS unable to speak with the department you need. When they transfer your call, you still reach the wrong department. I requested to speak w/ a supervisor & the representative hung up on me! I would NEVER recommend this carrier to anybody.

AT&T has the best coverage area but the cost is outrageous. Like many other companies they have decided to go with no contracts. While the commercials spin this so it looks like you're getting a great deal, the truth is it's only great for them. My bill doubled in 1 month. Ridiculous, who can afford that. Things are going crazy with these big companies. I mean how stupid do they think the American public is. I'm not stupid and neither are the people I know, all of us see what's really going on. My question is why are they getting away with it? Also, customer service is ridiculous.

We have used all of the larger phone services, and AT&T is the best for the price. While AT&T does not have the strength of signal that Verizon does, it is second only to them, and their rates are half (literally--for our family, anyway) of Verizon's.

Coverage area in Mississippi is sparse for all carriers but I use AT&T. I don't see AT&T being any different than other providers I've dealt with. Good service but I do hate going to store or dealing with issues.

I've been with AT&T since I graduated college in 2010. In fact, getting my own phone plan was the first grown up thing I ever did. My services is generally okay (there are some dead spots here and there... and unfortunately one is at my desk at work) but I've honestly never had an issue with customer service, billing or upgrading my plan. I now have two phones (mine and my husband’s) on the plan and we are satisfied with the service. Although I like the AT&T Next plan I wish I could replace my phone more frequently than every 2 years. I feel like being a loyal customer who's never missed a payment or even made a late payment should get some type of special VIP treatment.

AT&T is a reliable cell service, my calls always get through. There may have been one or two times the call didn't go through for some reason or another, but that's extremely rare. I pay $100 a year for my service, which I think is overpriced. When my contract's up, I plan seeing if I can lower my bill.

36 minutes and counting on hold to process a payment... Add 2.5 hours from Wednesday and the 1 hour on Thursday. Using my funds and applying them incorrectly. Lazy technicians that create hazards in their setup. Lazy technicians who complain about having to fix others mistakes. Leaving trash in our back yard. In these 5 months alone I've had more issues with At&t than I had in 10 years. The bad reviews I kept reading are very clear now. After 10 years of service with AT&T I can honestly say this company is no longer the reputable company it once was.

Slow to respond sometimes but these guys are not bad to deal with. I had the SIM card for my phone quit. I called and they were able to help me get an extra SIM card I had activated for my phone at 2am.

Some things it does are better than others. However, I have no coverage in my home so I am forced to use a land line. Also, I bought my wife a new phone for Christmas. It was supposed to be a surprise but their computer kept sending her text messages asking her how she liked her new purchase. This occurred despite two phone asking them to cease and desist.

After finally finding a service that I could use in my home because of the surrounding metal in my house AT&T was the only one who had a mini cell tower. However, after receiving many calls and emails from them in trying to bundle all my service through one, I felt that I was paying more than what I started off paying. Their customer service too is not greatest as most of their CR is overseas and a person has trouble understanding their language. Also, they are not very good in providing help for those on a budget. I have one more year and after that I plan to change.

Fraud department IVR system (877-844-5584) requires to use voice to describe the problem but took three times to get through as it would not understand what I was saying, although I just used a short one sentence. Ended up just saying what their example said "someone else used my identity to log into my account" - that seemed work. Redirects to the wait queue. Always says "we are experiencing longer than usual times" independently of the day/time. Wait times: 21 minute (hung up), 10 minutes (hung up). 35 minutes, 1 hr 9 minutes, 26 minutes. During that time annoying music and rolling cheerful AT&T marketing promotions over and over... If you make the sound too low, then as someone comes on the phone, they naturally hang up (I had that too after about 45-minute wait). These are no exaggerations - if needed AT&T can pull up system logs if someone cares over there.

After all the time I've spent dealing with them all I can say is don't choose AT&T. They will tell you one thing and then tell you another and some people are just plain rude. You're better off not having a phone at all!

AT&T has overall good service. However, taxes and fees high. Also, some things they cannot trouble shoot. I don't think their insurance plan is worth the coverage because nothing is free. If something happens to your phone, you still have to purchase a refurbished phone at best. I own a Blackberry and they do not have the equipment to support this phone, troubleshoot it, or transfer information. I also find pricing is comparable with other major carriers.

Since 2006 when AT&T purchased my original cellular provider my service reliability had been extremely poor and inconsistent. With AT&T a customer literally must fight for their consumer rights for refunds and services. I had to call corporate to complain how their neighborhood food installers jumped over my mother's private fence into her back yard without her permission and knowing. Then dug a huge hole in her private yard to install "neighborhood" Fios services communication post and left a huge hole in her private backyard. They never corrected the hole nor apologized to my mother for illegally installing public services on her private tax paying property.

As of May 18th I have Wireless service with AT&T for 2 months... I got the plan buy 1 iPhone get one free... My first bill was 751.00 dollars, because a week after I got the phone they turned off the cable which it switch to the bundle deal when I got the wireless services. They said I had to pay a reconnect fee for my TABLET, 2 PHONE AND CABLE. 30 dollars each. It's a lot more of ** THAT WAS ON that bill.

I had contact last month, spent 1 hour trying to resolve an issue they said was resolved just to have the same issue come up again this month. This month I spend another 45 minutes getting switched from department to department to eventually being hung up on with no resolution. None of the representatives or support personnel were capable of resolving the issue of someone else's account information being sent to my email address. This should be an easy task for AT&T to correct but it continues.

On 5/21/17 my wife and I decided to "bundle" our TV, internet, and phone service with AT&T so we could save over $100 per mo. by doing so. We called AT&T customer service and spent 2 hours with a tech getting the plan we wanted, running credit reports, and immediately pay $54.38 for the extra TV connection we wanted. The tech explained that even though our current phone service is with AT&T since it was South Central Bell, we must have a new one installed to get the "bundle price", otherwise we will pay a higher rate. After much discussion, speaking with the super, and getting transferred into a black hole, we agreed and tried unsuccessfully to get back with customer service. To our dismay, we received an email for next day installation of the DirecTV, but did not include the phone or internet.

I have a charge of $40.00 (with a discount of $20.00) on my bill for access for my Samsung phone. I already have a line charge of $30.00, but AT&T is charging to use or put my phone on the line? Why would someone pay for a line and not put a phone on it??? I was told, when I got my new phone, that my bill would be approximately $75.00 per month, including the payment for the Samsung Galaxy 7 Edge. My bill is now $117.00, including the payment for the phone, which I was told would be $27.00 but is, instead, $33.00. Something is definitely fraudulent about AT&T's billing practices. I wish I had never signed that contract.

While I was upgrading my phone I had seen on tv you could buy 1 Samsung 7 get 1 free. I was assured in the store but while I was videoing in the corporate store the guy threw a fit and got his manager to tell me to stop. I asked, "If you guys are telling the truth what's the problem with the video." Only to find out later that the free phone had a maxed credit and only covers 66%. When I called AT&T they acted like it was no big deal. I have also had problems looking at my account online. I stopped receiving reception 4 miles south of my house since I've been with them. The service has got worse not better. I will not do anymore business after contract is up!!??? They are a bunch of crooks. Do not take what they say as the truth. Read every word.

I don't know how I owe them 1400 for debt collector. I remember 4 years ago I ordered an iPhone 5 and I returned it thru USPS within 14 days with their return label. 4 years later they still haven't received it. I got receipt and everything proving that I had returned it to them but they still charging me for the ** phone for 700 plus 2 years cancellation fee plus late fee and ended up I owe them 1400. What a scam.

OK so I switched to this horrendous company a year ago. I have had issues on and off again over the last 8 months. Things I let go and decided to address them with this ** hole company. BTW they have horrible customer service like all the major carriers. Anyhow. On one occasion I was in the bottom of a building where I worked 5 months ago. Everyone in the room had cell service except me. Text messages "not delivered" is what I experienced! I even had text messages not delivered when I was not in a building! I was on my way to a local hospital and needed to make an important phone call and when I dialed the number it said call cannot go through! This has happened randomly over the last 5 months. Now I am at a new job in a building 10 miles from my house and I can't get wireless service in my building. I am on the 23rd floor! At times my phone or my wife's phone will freeze up.

Before switching to AT&T about two months ago I had Simple Mobile. The purpose of the switch was to reap the benefits of a contractual cell phone provider (preferably receive upgrades, insurance, iPhone 7Plus and to have successful phone conversations without technical problems). Due to the fact that I didn't have any failed calls while I was with Simple Mobile I figured switching to AT&T was a plus rather a negative because it's a well known, popular cell phone provider.

AT&T makes it as difficult as possible to cancel service. I have an old iPad that I don't use, yet AT&T will not allow me to cancel online, nor during hours convenient to me. I must call them, but only during their business hours, then go thru several robo steps - all for the privilege of not giving them my money. This experience will make me seek another provider for any new devices, and I will actively discourage others from initiating service with AT&T.

On December 2016, AT&T offered a free Galaxy S7 Edge & iPhone 7 cellphones and up to $695 to pay for each cellphone from other carriers. Also DirecTV customers would get unlimited data for up to 4 smartphones lines for $180 a month and a $300 gift card from Costco. They requested the phones and bill to be mailed back them so they would reimburse the money and indeed I mail them back three phones.

AT&T completely screwed me over. They told me the promotion with DIRECTV would give all my devices including my phone unlimited data. Total for my phone, TV, and internet it should have cost me $210. Instead when the bill came it was $275 for the phone and $100 for DIRECTV. I called to sort it out. They told me that the unlimited data was just for wifi within the house and did not include the phones. But they switched my phones and tablets over to unlimited, thus the increase in price. I told them if I would have known that I would have never signed the contract. Customer service said, "So sorry so sad".

So I moved to Minden La and my phone wasn't getting any service. We have DirecTV so the rep mentioned the mobile plan. Awesome!!! I had a ZTE and I was told that the Samsung Express 3 was similar to my current phone. Cool. I was there a day early... super excited... open it... Did not like the phone. My husband did. GREAT. I will just switch his service to AT&T as well.

I had AT&T come out and install their services in my home on March 21, 2017. In the process of taking out my old cable box and installing the new box, the technician put two very noticeable gouges in my furniture. I reported it right away as the furniture was not even a year old yet. A few days later, their internet service was so bad, I had them come out and remove it from my home. I again spoke to the technician that came out, showed him the damage and he took pictures and said that he would send in a claim. He also gave me the phone number of someone I could call to follow up the next day. I called and again explained what happened.

Switched phones from Verizon to AT&T and it turned out I had no cell service in my house. Great! So they gave me a microcell to boost the signal. Works better but beeps a lot in the ear before you connect to the other person. I drove to Iowa and Idaho for work. 4 cities in Iowa had no service at ALL. Drove to Orofino Idaho and had service all the way (I Think) just using maps so not sure. When I got to Orofino at 11:30 at night looking for my crew and the Motel I had no service at ALL Again. I had to call my tech from the gas station. I was also getting texts from 2 different numbers but with the same content from one of the numbers before? Hard to explain my texts were getting blended together so I had to reset my phone to fix it.

Every month there are all types of fees and taxes added to my account. Whoever heard of a STOCKING FEE???? The bill goes up each month. They are getting over with these hidden fees and it needs to be address.

I called needing just a home phone line. I explained I did not want internet, wifi, cable and the like because I just needed a home phone to meet parole conditions. The guy told me it would be impossible. After 2 hours on the phone I ended up signed up for wifi, a digital phone and DirecTV on a 2 year contract because "I had to". Then I get off the phone and I get e-mails saying my price had doubled. I spent three more hours calling different numbers, all at horrible levels of English, getting stressed out of my mind. I was hung up on, lost connection, and transferred to departments who claimed they had nothing to do with it.

If I could give less than 1 star rating, I would. I've had nothing but trouble with my LG V10 battery life and freezing screens since I got the phone. I have made more than a dozen calls for this phone in the last 9 months. The last tech call I made the person was pretty nasty, discouraging using the insurance or warranty, failing to help resolve the issue, even telling me wrong information about the phone. I asked for a supervisor who went on and on for a long time with that stupid laugh-talk thing (Yes, HAHAHA, I know, Ann- HAHAHAHA, I've been there myself, HAHHAHA) He blamed the problem on an app, or a software glitch, or a this or a that- but never on a bad battery or something about the phone- made an appt with the local store, they said the battery was OK despite the phone sometimes getting so hot it burned your hand.

Service, reception, price, reliability are all garbage. Don't think that because you know the name, AT&T is a well known company, means they know what they're doing or that they can be trusted. Just another company wanting something for nothing. Might have been a decent co. in the past but now they will take advantage of you any chance they can. It's like they are required to do so. Thieves.

Phones are **. I don't ever have service. Call to get money back that was somehow put on a different account. After about five calls and five different towel heads later nothing was solved. I will never go back to AT&T again. Hope you're smart enough to skip the trouble too.

About a year go I switched from Verizon to ATT with that whole switcher program they were running. The worst decision I ever made. I only had one bar most of the time and it took forever for pages to load. Right from the beginning I ran into problems with the switcher program. I couldn't get any service at work where I spent most of my time. I dealt with they for a year and decided to switch back. The supervisor I spoke with in the beginning with the first set problems told me "pay the phone off and we will unlock it that day and you go where you want."

AT&T is by far the worse service provider I ever encountered. I am disgusted with the level of Tech support that is provided and incompetence of the representatives. My manager purchased an iPad Pro from the Apple Store to replace her old device. She wanted to transfer her profile/data plan over to her new device. She spent nearly 4 hours in Apple Store fighting with AT&T over the phone in order to make the transfer. The process was so ridiculously frustrating that she began to cry. It was a simple request that AT&T could not perform and the agents supplied her to incorrect information and could not locate her account. Later that day, I contacted AT&T on her behalf and I was met with the same opposition that I myself almost broke down. I was on the phone with multiple agents from 1:00 PM to a little bit after 4:00 pm.

I have auto pay with AT&T. My credit card was compromised and needed to change the card information. After 45 minutes talking with someone and repeating the new card numbers 4 times finally got it changed. By the way this was the faster time from previous encounters with customer service. I then asked if my contract had expired which she stated that it had. My basic package and internet service was $ 150. I asked if they could do better, because I received offers for internet and DirecTV for $85, almost half of what I am currently paying. Having been a customer with AT&T you would think that they would like to keep me and offer the lower rate. Wrong, no such offer, fine print says new customers only. I will be changing providers shortly.

Returned to the office today (The Corporate Office, Archer St, Downtown Gainesville), to pay a "Early Termination Fee" on a garbage "notebook" they were charging me the cost of a HP-1 Terabyte Laptop for. They don't accept monthly bill payments from customers. They can't process an ETF, you have to call AT&T-CS. FROM THE CORPORATE OFFICE??? They LIED to me, when they "gave" me the notebook in the first place. They "told" me it was "only 99 cents." They won't get off their fat asses and do ANYTHING for a customer. WHY am I paying for their overhead, in my bill? CLOSE that office, LAY OFF the workers, send their lazy asses home if they can't DO THEIR JOB, and help customers.

I decided to switch carriers from AT&T to T-Mobile and paid off my phone, no balances owed. I got a new T-Mobile SIM card today and went through the AT&T web instructions in requesting an unlock code. To my disappointment, I was emailed it would take 48 hours to provide the code. For a multi-billion dollar corporation I found this to be unacceptable. I called AT&T customer support and told them I would be out of a phone (Service) for 2 days if I have to wait that long. They including the supervisor could do nothing to expedite the process.

I have been an AT&T customer for more than 10 years. I have 4 iPhones and 2 iPads on my account. I have not had any issues with AT&T thus far. I have been very happy with my service and coverage until last week. I had to use Asurion, the insurance company whom AT&T contracts to assist their consumer with insurance for their phones and pads. I used to buy Apple care for my phones before but in the last couple years we have been told by the sales rep at AT&T that Apple care was no longer an option and that the insurance plan was. I was fine with paying the monthly cost for insurance until the day I needed to use it. I contacted Asurion about a faulty iPhone, they sent info to replace the iPhone at no charge and stated it was covered under the warranty and that I would be getting another one.

My husband and I were AT&T customers for many years. When he died we had just bought four new cell phones. I paid off the contract over about 2 years. I then purchased a new cell phone at which time they required me to put the services in my name (I had previously brought in my husband's death certificate and they looked at it but did not say anything about changing the account to my name, possibly because they wanted me to pay off the old contract in my husband's name). I had paid my bill at the first of that month. Nothing was said about my rates changing so I was shocked when my services were cut off for non- payment a few weeks later.

A month ago, I called up AT&T. I was looking for a better package than what I had with Comcast for internet/TV. I already had AT&T Wireless, so I wanted to see if bundling would give me a better deal. The salesperson offered a bundle package - my existing AT&T Wireless with Unlimited Plus monthly plan with AT&T GigaPower internet + U-verse 300 package with HBO, all combined for $165, no activation fees. HBO was a package with the Unlimited Plus. He specifically said that all activation fees will be waived because of the bundle, and there is no contract. Then he said, they are running a free promotion of Samsung Galaxy Tab E, and I could add that to the bundle for just $10/month, but for being on auto pay, I will get that $10 off. So I agreed for all that.

WARNING: STAY AWAY FROM AT&T! I made a payment on my account at 6 am and my service was disconnected at 12 pm the same day on both phones! So now I'm out of my $151 and don't have cell service. I call the 800 number to attempt to resolve the issue. I hear a recording that says I have to pay $40 more for a reconnect fee on top of my next bill. I had to use another phone to call the 800 number just to speak to a live person. They sounded uninterested in resolving my issue and could care less that I been a loyal customer for several years. Looks like it is time to hire an attorney.

I was a customer for AT&T internet. I asked about tv prices. Employee started with this whole we have the bundle thing with DirecTV going on (tv+internet=89+tax). I'm like, "Are you sure?" to the employee, response, "Yes. Yes definitely $89." We sign up $200 up front because of the credit check. So they install & everything, well I get my 1st bill $187. I call AT&T. "Oh you have to call DirecTV because that is a separate acct." "Ok but I signed up for a bundle?!?!" "OK, WELL YOU HAVE TO GO TO THE STORE HAVE THEM FIX IT FOR YOU." Went in once it. I WILL CALL THEM COME BACK IN 1 WEEK, I go back in 2nd WEEK. Oh come back next week because they said it would get fixed towards the end of this week. -_-

Bought iPhone 4 at Sam's Club in NY years ago. Have paid $9/mo. insurance ever since. Never had a claim. Lost phone last week. Went to local AT&T store where employee gave it the utmost he could to get my lost phone covered. AT&T's insurance dept. denied claim due to no proof of purchase! When did iPhone 4s come out? Anyways, the deductible would have been $75 and I get what I get what they send. Not applicable because I didn't have proof of sale. I ended up having to buy a new phone for $400. Where is the AT&T rule that says to receive an insurance claim you have to show proof of purchase? Ripoff and I am pissed off at AT&T!!!

On March 9, 2017, my iPHONE 6 PLUS WAS STOLEN AT A LOCAL public school. Because I purchased insurance on cellphones since the 1990's I knew I would not have a problem. Traveled to AT&T STORE off 15-501 Farland, I was greeted by a customer service rep who I shared my dilemma. He immediately offered me a cellphone that cost me $40.00. Dwayne instructed me to bring my cellphone in when I receive it and he would activate it. In addition, I was instructed by AT&T to take my LG tablet in and if it cannot be repaired they decentralized location would replace it. I took it there and Dwayne stated they did not have anymore LG and gave me a Samsung in it place. When I got my bill, Dwayne had broken my 2 year contract with AT&T and I was charge $150.00 for breaking contract, +$45.00 activation fee for my already existing iPhone 6, and for what was replacing a tablet.

Have been on the phone, on hold, 3 times and this last time, after 3 hours waiting patiently, and waiting to speak with a supervisor, I was put on hold one last time and then the message said, "call back. Our customer service center IS CLOSED." Problem of over billing not solved and 3 YES THREE hours later, 3 hours of my life wasted. Really??? And you want us to sign up for other services... Fat chance. If I did business like this I would be living under a bridge.

Bought a Samsung S6 February 2016 and was told in 24 months the phone would be paid for, today was told it would be 30 months. This is just one of a number of problems with customer service. They told me I got an email that confirms all of this. Don't know where it went. Beware of AT&T. They have charged me insurance on a phone that I did not authorize. I am just fed up. Check your statements with a fine tooth comb. Looking for a different cellphone company with integrity.

Today I called AT&T regarding a "outstanding bill". After being on the phone for a little over a hour and talking to four different people I finally got to the right department. Well the women I spoke to already had a attitude when I started but she continued to repeat saying "let me repeat myself so you can understand." "WTH. Are you calling me stupid?" She said "I didn't say that" and repeated again "let me say it again so you can understand." Is she for real? I told her again that am not stupid, am very intelligent and she need to watch how she spoke to people because she kept insulting my intelligence! She continued to argue with me so I hung up! I have been with AT&T for over 10 years, but today I am frustrated and hurt... I will start to look for another cell phone company AT&T.

I called 611 from my phone because I had an issue with my bill. That person gave me a phone number to call specifically for billing. I called that number and was greeted with a rep who may have been mentally challenged... I spent 30 min on the phone with him not getting anywhere and then was disconnected. So I called the number for billing that I was told to call and was sent to the same place that the 611 number sent me. They told me they would transfer me to billing but next time I should call the 800 number to which I told them that I did call the 800 number. I was transferred and put on hold a couple of times and finally got a person to help me discuss my bill until I was disconnected again.

I have been a customer with AT&T since it was still Cingular. I always had an unlimited data plan that even after they no longer offered unlimited, I was grandfathered to the plan. I held on to that plan until February this year. I called AT&T asking about their new unlimited plan. I even asked specifically if I can keep my corporate discount from Tupperware if I switch over. I was assured by the rep that I spoke to that my corporate discount will be honored even after I switch my plan and my kids to the new unlimited plan. I specifically explained to her that if she cannot honor the discount, that I refused to let go of my grandfather unlimited data. After reassurance from her (And she was so nice and polite) that I can keep the discount, I agreed to change my grandfather unlimited data to the new unlimited data plan they were offering.

I want to start that I gave a one star because it is impossible to give a zero star review. I got a call one day from an AT&T representative that I was qualified for a bundle that included cable with the premium movie channels, unlimited phone calling globally, and internet service at 60 mbps at $72 for 2 years. I had my appointment to receive and get the services installed on April 27, 2017, but only the DirecTV cable came and the AT&T representative told us they were booked and they rescheduled us for May 3, 2017. We agreed to that.

I don't normally write negative reviews, however, my experience with AT&T has been beyond frustrating and is now hurting my credit!!! I contacted AT&T to get DSL installed and I had to sign up for the package that includes a phone line. The installer came to hook it up and left without installing anything and without any real explanation, saying I would have to call customer service. I did and they informed me that DSL is not available in my area. I said, "Okay but I won't be billed for anything, correct?" The customer service rep said that I would not.

I have been dealing with this company for years. I have always had issues with them and should have left them a long time ago. Recently I was late returning a phone through warranty. For that, they charged me for the phone 589.00. I have paid over 800.00 in April alone for my family's phone bill. They applied that to the charges for the phone even though it was in dispute. They turned my phone off over this. I tracked the phone and it showed it as being delivered on Monday after I sent it off. I reached a chat agent and they turned it back on and told me that the charges would be removed and I would not be turned off again. On the following Thursday, without warning, phones were off again. Friday chat agent had the phones back on and promised they would not be off again. Charges would be removed in 2 business days... Monday afternoon while I am out of town, phones are turned off again without warning.

I've been with AT&T for over 8 years so imagine what they will do to new customers. They have a loyalty department which is a complete joke. So my plan was up. I decided to call and order a new phone with a new plan. The rep told me the cheapest plan that I'm looking for is 153 after taxes. But if I want I can get a free phone and another line for only 20 more. I said that's fine.

I have been with AT&T for my cell service for the past 15 years. In the last two years I have encountered the worst customer service any company that I have ever dealt with to this point. Not only did I use them for U-verse television services but the combination of television and cellphone have nearly driven me crazy. It would take too much time to go into great detail but I have to say that my phone call I've just an hour ago was my very worst yet. The lady that answered the telephone began to treat me in a racist tone within the first minute on the phone with her. It is rare that I ever have trouble with racism eyes are being treated racist or treating anyone that way. This woman when I asked her what was wrong, how do I upset her, she began to be silent only answering in as few words as possible to anything that I ask her. She was purposely quiet.

Reasons not to do business with AT&T Mobility! First AT&T will quote you one price for their services then gradually over time increase your bill. Second getting good customer service is next to impossible. When you get ready to leave and they are requested to unlock your devices, it is next to impossible as well! I called them at least 7 times in order to accomplish that and it was only accomplished when I went to the Metro PCS store with their help. Their network isn't all they proclaim it to be, my coverage is better now and I get three times the data, unlimited calling, and texting for less than half of what AT&T charged. Because I wrote them a bad review before they have tried to stick it to me on my final bill. Well they better enjoy the money because they will never see another dime from me. Lastly, have they ever severed their relationship with the 1-900 porn call industry. Just wondering if any Christian should do business with them.

I have being a faithful client of AT&T wireless, cable, and house phone for many years through all the company's name changes Bell South, Southern, Bell Cingular. I eliminated the bundle plan and will be eliminating internet soon. I have to say that I am disappointed and angry how much disdain the company show for their customers.

Every single month this darn company adds a dollar or more to my account and try to say it's taxes (and it's not). Trying to talk to customer service is terrible. But yet they are quick to answer calls when it comes to paying the darn bill. I can't wait to disconnect with them. They are terrible. I talked to one rude customer service rep who said "well go to another company".

Be aware they will overcharge you and you will not get customer service. I was tricked to upgrade 2 iPhone 6 for iPhone 7. After I traded my phones at the store I was told I have to make installments for only 2 month then I will get the credit. Since Oct 2016 and now almost May 2017 never seen a credit. My bill over 400$ a month. Every time I call they create a case and I have to wait 2 month. First they told me that the store sent the phones to the wrong warehouse and now they are found and I have to wait 2 month for the credit. Then now they said it's approved but I have to wait 3 billing cycles to get the credit. I am hold hostage as I want to cancel my account and move to a different company but they say if I cancel I will not get any credits, at the same time I have to keep paying over 360$ a month bill.

I was told when I called customer service about getting a new phone that I was eligible for an "upgrade" and there would be no change in my bill. That was a lie. I am now being charged an additional $30,00 per month. That was a complete lie. There is no "upgrade" about it. It was just buying a new phone. They won't do anything about it.

In August of last year, I started receiving texts stating I went over my allotted data unlimited. The first one read, "you just used 25% of your unlimited data plan." Then it jumped to 75%. Next thing I know they claim I used all of the plan data. Now get this, all this happened while I was at work. I work for the IRS. You can't use your phone at work. Everyone knows this. I never used a lot of data ever. I still have the paperwork from the day I signed with them.

Like many others in these posts, we were promised 'high speed internet' with DSL, the only option (except satellite which I am researching now). AT&T has no physical customer service location for their internet service here. We are rural but not way out there and have neighbors also dealing with the terrible internet connection affecting their children's school work, etc. I work from home and need internet that does not keep disconnecting every few minutes. Numerous technicians have been here in the short 3 months when we purchased the home (oh, and was told by the sellers - no issues here - ya, right). So we are told by each that DSL is going away and no one knows what or if they will install U-verse here. Comcast service ends just a few streets over and has no service here.

Lost my Galaxy S7 edge on the 5th of April, I went to At&t Jupiter branch to see if I can get a replacement phone. To my surprise I didn't have insurance. It was never added to my account when I purchased the phone. So the manager told me to purchase a new phone that I can use for 30days while I was waiting for the insurance the manager added to my account to kick in. 30 days later I went back to the store to get a replacement phone. The store manager who told me to wait 30 days told me that they never added the insurance again and he was calling his manager to see if they can help me. Yet he knew from get Go that they cannot add insurance to an old phone. It will look like fraud.

I bought an Asus Padfone X mini in eBay. I didn't know that it was locked to AT&T. When I received it, I can't use my MintSim card. But before I go ahead and return the item, I went to AT&T website to figure out how to possibly unlock the device. It is so much easier, just have your IMEI number ready. I am a non-subscriber. I received an email to verify my request and was told to wait 2 business days and also I received a request number. The following day I went to the website again to check the status of my request, entered the IMEI number and the request number they sent me in the email and was shocked that the status says approved! And along with it was my unlock code, not even 2 days yet, I'm so thrilled. Not only did AT&T saved me a trip 20 miles away, I didn't have to go back to eBay and find another good deal smartphone and wait for the auction to end... and so on and so forth, the whole nine yards again. Five stars for AT&T!

Attempted to upgrade a device at the S. Arlington RD store in Akron OH on 4-22-17. The entire transaction was messed up from start to finish. First Jessica said the order was placed. I gave her my credit card to pay the taxes. Jessica then said the order did not go through and she went to the back of the store and was going to give me the phone and I could ship it to my daughter in Florida. I had to ship it because it was not recognizing my daughter's address for some reason. Jessica even googled my daughter's address and it was there! When Jessica came out of the back room with the phone she looked at her computer and told me the transaction went through and the phone would be shipped to my house. Jessica said I would be getting an email regarding the purchase. Keep in mind I got NO paperwork or credit card receipt.

I called AT&T in attempt to save money from going to Verizon to AT&T Wireless. I was talking to a person who is not from this country, and she told me that she will take care of this for me... I said that I had two smartphones from Verizon that I owe money on. She said that will not be an issue and that AT&T has a Switcher program that refund me the difference for up to 650 dollars per phone (for up to 2 phones)... then she said that I have to add another line in order for this work, so she ordered me a flip phone for $2.50 a month for 24 months. She also sent me an iPhone 7 as part of the promotion. I got an text message to confirm on what I ordered. And I reply back... The issue here is that I have issues with my vision and I can't really read the text messages that we sent to me... I guess that is my first mistake.

Bought 2 phones in late Dec. Returned on Dec. 30 2016. Continue to be billed for phones. Have spent well over 40 hours on phone and chat attempting to resolved. Provide receipt info. Went to AT&T where purchased, returned with AT&T rep on phone and handed my phone to AT&T Store Manager so they could resolve. Still spending time on chat and phone attempting to resolve. AT&T continues to turn off my phone and internet even though the billing problem is not my fault. It's completely insane. 4 months and counting.

For over a month now my husband has been battling AT&T to set up internet and home phone service. It has thus far been nothing but a nightmare!! We live in a burb of Austin and have had Suddenlink for several years. However, their service for internet, cable TV and home phone has been very poor, dropping out all of the time. We have complained to Suddenlink constantly but nothing has ever improved. We can only get Suddenlink or AT&T in this community. A little over one year ago AT&T came into our neighborhood and buried fiber optic lines. I watched from my desk here, in front of my home office window, while they ripped up the grass in our front yard and buried the fiber optic cable. Later on they did come back by and put down new grass sod to cover the mess.

AT&T has some of the most incompetent, sheisty employees. They said, all we would need to do is pay 40 dollars to have international unlimited calls and texts (on top of our already 160+ phone bill every month). Somehow that turned into, 40 dollars a month and we'll only charge you 1 dollar per minute (which notified me after racking up 250 USD in international fees), but you can have unlimited texts. Now here I sit, in a foreign country, far from my family without an afraid to use my phone because this company LOVES to rip people off.

An AT&T store agent offered me a free iPhone. All the paperwork was done. A month later, the billing showed me paying $61.67 but no offsetting credit. I called and was asked to wait until the third billing period and I would get credit for all three months. After two more visits to the store and calling the supervisor of the billing department, I was told that my promotion wasn't valid so I had to pay the full $650 for the phone. I asked what protection a consumer had from an agent who gave an offer which was then found to be invalid. They kept saying that there was no promotion for me changing from one carrier to AT&T so there would be no credit. Never was the issue of the promise of the agent to me and the inconvenience for me having to find out what the problem with the billing was brought up by the supervisors or the managers. I think this is a grossly unfair treatment without any admission of wrongdoing.

In Feb I broke my phone that I had insured. I called ATT and they directed me to the insurance dept. They sent me a refurb phone overnight. All was well for a few days and then that phone locked itself up in safe mode. After hours (and I do mean hours) on the phone they sent me another phone overnight. I got that phone and it would not transfer my files because they sent me a 32G and mine was a 64G. Again, I called ATT and after hours on the phone consisting of numerous calls they sent me another phone. Again, I had to travel to an ATT store to get help transferring my data. Got it done and then out of the blue my phone was suspended. I called from my car phone and found that they had disconnected me because the phone I was using was stolen. Keep in mind they are the ones that sent it to me.

I have been with AT&T for 9 years and I got an upgrade to my iPad! I paid for the Apple iPad Pro 3 months ago and they won't ship it to me! I did the terms and conditions and it will be 4 months according to them! Every time I call they lie to me and they won't tell me why they won't ship it! They say it was shipped but it is not! I call 10 times a day and they keep lying to me! I cancelled today and they threatened me with collection! I paid for my item!

I have AT&T and DirecTV and I thought one doing them together would save me money but my phone bill just steadily goes up and up and up. Every time I speak to someone they tell me something different on the hidden charges. You would think that a company that you've been with for so long will cut you a break but they just steadily hit you with charges. One customer agent says one thing and another customer agent says another. I've been over pain for a cell phone with them for several years. If you have a family this is not the company for you if you want to continue feeding your kids!

AT&T was taking my phone back due to an internal failure. The phone got terrible service and that was great. They give you a little cardboard sleeve to put the phone in when returning it. In transition the screen broke and now they are charging me 600.00 for the phone. Customer service, the warranty dept and customer relations dept will do nothing to help you. I've been with AT&T for 10 years. Their customer service is the worst I've ever dealt with. I will be taking my service to another carrier. Thank you so much for all the help AT&T.

Please sign and share my Petition addressed to Randall Stephenson CEO at AT&T. I was promised a new phone but sent a damaged, used phone and they are insisting it was new... LIARS! I'm being charged an upgrade fee for junk and late fees every month because I won't pay the upgrade fee. My bill has now doubled due to these fees incurring month and they constantly threaten to suspend my service. I have had it! I tried for months to correct their mistake to no avail. Customer service is HORRIBLE.

I have been a GoPhone customer for years. So when I started my new job and saw that I got a discount, I switched to postpaid with my cellphone that was paid off. Ending up selling that cell but still kept the sim and put it in another phone I had laying around. Long story short I decided to get the S8 plus so I put in a preorder and it went through.

Worst company ever! My fiance is in basic and has no access to phone and can't add me as an authorized user to pick up in store order. Since they decided to cancel the first order he made over the phone for delivery to my home without reason. Spoke with someone on the chat and they said I was added and could go get the order. Went to the store to get order and they said I wasn't added and can't get the order. They want him to call to verify but he doesn't have access to a phone and won't have access until I drive down to see him in a few weeks. Your customer service is ** and are flat out liars. What good is your customer service if you can't actually help and you want to give people the runaround!

AT&T has cancelled two orders now. Hung up on me once... Lied to me multiple times. You guys are doing a wonderful job at driving your business into the ground. I've been a loyal customer and you treated me lower than such. You guys are manipulative and wrong.

Was supposed to switch Internet & Phones to AT&T on Monday. Tech stayed until 7:30 PM on Monday but 2 phone lines & FAX line along with line rollover were not working. Called AT&T on Tuesday & another tech came on Wednesday. This tech said that phones were not compatible even though we had AT&T service for 10 years before 2013. Tech had me call AT&T office and now they are telling me that it will be another 5-7 days to get phones & FAX back on line and that this is escalated from normal. What a joke with these guys--NEVER AGAIN.

Never Ever use AT&T! They have absolutely the worst customer service in the whole wide world. I had my internet service cut off because they failed to credit a phone I returned. I wouldn't pay the bill until the credit was applied. It took me months to get them to resolve it and HOURs AND HOURS On hold trying to fix THEIR error. I ended up paying $300 for service I did not get just to SAVE my credit. Everyone I have talked to says AT&T is the worst company they have ever done business with. Don't go down the rabbit hole because you will be VERY sorry. They are too big to fight and VERY greedy bloodsuckers.