AT&T Wireless Reviews

My two years contract with AT&T Wireless ended on 10/8/2015. On 10/17/2015, I ended with AT&T service and switched to Verizon Wireless. My main reason to switch is that there is no AT&T cellular signal in my home while Verizon still has 2-bar. When I talked to one AT&T Wireless support person on (800) 331-0500, I was told I will have another bill from AT&T and will be billed proportionally from the days stayed in services (in this case 10/10-10/17/2015). But instead I am still charged for entire billing cycle 10/10-11/9/2015 rather pro-ratedly. I have talked to AT&T again and the AT&T manager changed the stand and said they will still charge entire month despite I ended the service earlier.

What is with AT&T? The format of their bills - they put the amount due in the top middle of the return stub. They put the late payment amount in the commonly used area top right side of the bill. I do not know how many times I have paid the "Amount Due After ... date" amount instead of the real amount due. I think it is an immoral format! I think AT&T is collecting extra money from thousand of customers on a monthly basis. I have complained many time and of course no one listens. How much money are they collecting each month with this tricky formatted bill? Is there any way to get someone to listen?

I have been DirecTV customer for years. I love my DirecTV! However, once they were acquired by AT&T I decided to get my wireless service with them. They had a promotion that I will receive $900 in Visa Gift Card for establishing 3 new iPhone lines with them. It's going on 3 months. All I get is the run around, switching from number to number to get answers about the gift cards. The sales rep had all the information on the gift card when I signed up, but not one rep can give me any info now! They will say anything to get you to sign up and not follow up on their promotions.

Due to an unforeseen urgent matter, I asked for an arrangement. I said charge $220 to my credit card on file this past 12/4/15 and $240 to the same credit card this coming 12/12/15. I trusted the alleged experienced rep to do this for me. They disconnected my service. I called them and a very, very rude witch told me that no such thing happened. Yes, she saw a promise to pay, but that I would call back to pay for it. I refused to argue and instead I pleaded to consider it a mistake and still honor the arrangement. She refused and said either pay the entire thing or NO CELL PHONE! It is Christmas and things happen beyond our control sometimes.

AT&T/DirectTV promise a $300 move/transfer reward. I moved after only being at my previous address for 9 months and I got the run around from both AT&T & Direct TV customer service departments. During my first move I was supposed to receive $250 and received nothing! Now again, I only received $100.00 reward card but it took me calling in 10 times and be transferred numerous times to several different representatives. I was also hung up on and treated unfairly. The customer service department at AT&T is poor! I would never recommend them or DirectTV. Next year we are definitely finding another service. Worst service Ever!

During June – August I tried to update my AT&T account to include Passport Plus plans for my two sons. Despite at least 10 attempts utilizing my AT&T account, AT&T chat, AT&T Customer Service and AT&T International Customer Care, I was unable to activate the Passport plans (AT&T online system not working) or completely resolve the billing charges. We were billed over $1,500 in international services, most it from not having the plans activated.

I have been with AT&T since they bought out CellOne here in Billings, Montana over 10 years and my cell phone bill is never under $300 a month. I had unlimited data messages and phone for 79 per month until my son who was not on my account but had a buddy working there changed my plan without my permission in order for him to get a new phone. I called AT&T and explained to them and they told me sorry about my bad luck, in words similar to that. So I bit my tongue, cursed at my son because they told me I could not get my 79 unlimited back.

We have been loyal and responsible customers of AT&T for many years, subscribing the home phone, cell phone, internet, and TV services. Previously, when we had serious billing issues, we literally spent HOURS on the telephone, on hold, speaking to several different Customer Service Representatives, and finally being transferred to supposedly the Retention Department.

I had been an AT&T customer for about a little over six months. I bought a cell phone from them but after a while with it, I decided to buy a new one because the one I had was starting to look a bit rough. So I went on the internet and bought a new phone from AT&T and for whatever reason, the dummy that processed my order sent me an inactive cell phone. When I got it in the mail, I didn't know it wasn't activated so I just simply did what the mailed in instructions said. I installed my old sim card into my new cell phone. The new cell phone didn't work and I didn't know why at the time. So I reinstalled the sim card into my old cell phone to call customer service to solve my problem and then... my old cell phone was locked. I couldn't make any calls or access the internet.

When I signed up for the service, I was told that its internet and voice would be $50/mo. I was also told there would be a $19.99 installation fee, and I had the option of purchasing the needed fiber optic modem/router for $100 or I could pay an ongoing $7/mo. for the equipment (I opted to pay the flat $100). Upon getting my 1st bill, I was charged $99 for installation (instead of the quoted $19.99) and the $100 equipment purchase is NOT allowed (forcing the consumer to pay an ongoing $7/mo).

Credit denied after the rep confirmed and promised that the credit check had gone thru and was approved. Who knows what AT&T did to my score or put on my report. They must train their reps to say ANYTHING to get the customer to place an order. I am so glad I actually cancelled my order before 24 hours and went with a different carrier. When you have many lawyers, you can do just about anything you want to customers. But not this one. AT&T... Say goodbye to my money, to the tune of about $2,000 just over the next two years.

My relatives came for a week and they mistakenly called India from cell, these AT&T people charged way expensively. Immediately we disconnected the international roaming services for that cell number. We talked over the phone to customer services. They took around 2 hrs to resolve the issue. That's fine, but that one week was 3 days was under one billing cycle and 3 days was under next billing cycle.

My husband and I called acquiring internet service on Tuesday, Dec 1 and was told that our modem would arrive on Thursday Dec 3. Thursday came and still no modem so we called concerning why. The first representative said that they had a problem with the charges going through but that wasn't the case because the charges reflected immediately on our account along with a confirmation email immediately. The next representative stated that they changed the date to Dec 7 because they didn't have an activation available for that date (which didn't make sense since we opted to install it ourselves).

Having been a customer for over a decade, knowing how plans work, I tried to help my 80 year old parents upgrade my mom's (out of contract for 2 years) phone to a new iPhone 6s. Apple store said they could not keep her in her grandfathered contract, so I called AT&T. After talking to 5 reps and chatting live online with two, I was told to purchase the phone online, keep her plan and change her text plan (she was on pay per text which is no longer offered). They said she could pick up her newly purchased phone at the nearest AT&T company store and gave me their location. I did all this online, paid with my dad's credit card as instructed, got confirmation from AT&T, forwarded the receipt to my parents so they could show the transaction had gone through and been accepted.

Bought my iPhone on AT&T store in Winter Garden on 06/18/2015. Two weeks ago the iPhone stopped charging until the battery died and did not work anymore. I took my iPhone to the Apple store in the Millenia Mall, the unit was to repair a few days and when I went to pick, I was informed that Apple would not repair because the device is tampered with inside: cables are cut and some parts adulterated within the iPhone. Apple told me that I am to take the appliance to AT&T, because I bought the device with AT&T.

I was told I would receive a bill credit for switching my husband's phone from Verizon to ATT and NEVER received the credit. Then, they charged us 100 dollars OVER what we were quoted for our monthly payment. When I called, they offered me a 10 dollar bill credit. What a joke this company is. The coverage doesn't ever work, they lie about bill credits and they do not provide good customer service. Switching carriers tomorrow.

I was a AT&T customer for literally over 22 years and have the bill from when I opened my first cell phone account in the early 1990's to prove it. They were Cellular One then I think and when purchased by AT&T shortly after. I stayed with them and at times had as many as three phones with them, before they had any type of sharing plans. I had one for myself, one for business and my ex wife had one. I her go to AT&T. I have also owned the iPhone 3, 4, 5, 5S, two 6 Pluses and now 2 6S Pluses, so you would have to say I am an expert with these phones and with the value of them as well. The reason I bring that up will come up shortly. About 8 months ago, I was going to the mall to the AT&T store for my upgrades (I was out of contract) on my iPhone 5S. I have bad eyes and I can't see well anymore, so having a bigger phone was a huge advantage to me.

I have spent an hour and a half on the phone with AT&T today. I thought I had ordered cable tv and when the people arrived it was a dish. I sent them away. I called, started with billing, went to dish and then their sales support and manager Israel from TX. Apparently they have no record of a bill for 62.38 yet I am being billed from Diversified Consultants, a collection company. Now I want someone from AT&T Dish or whatever to fix this problem but nobody there can help me. I want a direct number for some manager there that can assist with this issue. I am not going to stop until I get this resolved. I have never been exposed to a customer service as terrible as this in my life!

I signed up for cable service with DirecTV with a $21.67 setup fee and was offered AT&T internet with a $50 deposit. After a credit check, due to the placement of my unit, I was unable to obtain DirecTV services thus was given a refund by Direct TV. When it came time for my refund from AT&T that is where the nightmare began. I was on the phone literally 8 hrs with no resolution. I was transferred multiple times to different departments. No matter what I told them I was put on hold, hung up on, lied to, just plain ridiculous. When I asked for a supervisor, that was unheard of from several workers since no matter what number I called there was no supervisor available which is plain crazy. And if I thought that I would be given the corporate number that would have been foolish on my behalf.

I have been a 10 year AT&T wireless customer. I have received many payment extensions. On a recent request, the representative assured me with a text that arrangement was made. It was not. So I called back and a different representative apologized and said she "corrected" the problem and she sent text stating arrangement was now in place. IT WAS NOT. I called again, explained I was lied to and have proof (texts). I was told essentially there was NOTHING they could do and sorry you were lied to. Not sure I will give them 10 more years of customer loyalty.

On 11/27/2015, I called AT&T to check if there were any black Friday deals going on as I wanted to upgrade to iPhone 6S. I was informed that if I upgrade to iPhone 6S, I will be offered an Ipad mini 2 16 GB for 99.98$. I felt it was a good deal to get an iPad for that price and I placed an order for iPhone 6S as well as iPad. Later, I wanted to purchase 2 more iPads and while placing the order, the shipping was mentioned incorrect and the agent cancelled the order for 2 iPads to correct the shipping information.

Incompetent and no way to address system-wide customer service issues. I recently had a very simple question regarding my new "unified bill" (in AT&T's terminology). I called them on the Friday after Thanksgiving and after about 20 minutes getting through their system an automated response stated the office was closed. So I thought I'd try the online chat. To make an extremely long story short, I was forwarded to 3 different reps and after 1.5 hours was told that I need to call the phone number I originally tried. When I complained that the 1st rep should have been able to determine this within the first 5 minutes of our chat, I asked to speak with a manager. I was told I would receive a call back "shortly". But, I was never called.

I have now been on the phone with AT&T for about 20 minutes with the customer service rep, because we got another charge. She said the Bill for November is already here and she's trying to tell me that we have four more cycle days left. I said I just changed my data cycle for Dec 2nd. How do we still have four more cycle days, if I changed it and our November bill is already here. Then what the ** are we being charged extra for. Also she told me we get charged a month in advance. So if December's bill didn't even start generating yet and November's done but has a mysterious 4 days left, where is the 5th me fee of $15 each come on.

My account was charged 4800 hundred dollars fraudulently and AT&T has the worst security features and follow up procedures to go with it. After 11 plus hours on the phone over a 12 day span nothing is solved, and I get an 1100 dollar bill for my thanks. The most unhelpful rude service reps who realize you only have their fake first name, and no recourse to follow up on them. Do yourself a favor, switch to another carrier as soon as you can people. AT&T is so big they do not care about the individual.

I could not log into my personal account for the past 12 months. I called or "chatted" at least 14 times. The reason I could not is that I finally changed my original phone number ** that I had since 1984 - 30 years by my calculation - a year ago. Then there was "no owner of account". I was locked out of an account for which I was paying $500/month for many phone lines. My credit card was ok during that period so the fact that I could not get a bill or log in or do anything was fine (well it was not fine, but I lived with it.). Today, after two hours of wasted billable time, and on my 15th call/chat, I finally got so I could log in.

I canceled my service on 9/30/15. However, a payment was already scheduled and paid on 10/1/15, which I assumed was for the month of October. I was told when I signed up that payments were made in advance for the following month. So since I made a payment on 10/1 ($90) after canceling on 9/30, I expected a refund (since payments are in advance).

On Oct 20, 2015 I purchased a $30 phone holder that mounts on a car air vent. It didn't work well and kept falling out of the vent. I only used the mount for 3 weeks. It was in perfect condition, the packaging was not damaged, and I had the original receipt. I have been a customer since 1997 with both personal and business accounts in very good standing. I have never returned anything to AT&T prior to this mount. The store manager, Seth, at the Richmond Road location in Lexington KY refused to return the mount because the receipt date was a few days past the policy! I asked for an exception and after much debate, his best offer was for me to exchange it for other products! I reluctantly accepted and left a VERY UNHAPPY CUSTOMER over $30!! AT&T, where is your customer service? I could have left a happy customer - we are talking about a one time $30 charge. Never mind it was a defective product!

I called in to discuss a bill I had received that was incorrect -- incorrect in what I had talk to their representative in their online chat and what we had agreed. To make story short they charged me for what they promised not to charge me, if I came back to their service. They ended with telling me that they couldn't do anything because whoever I talk to didn't put it on the notes. "So you're telling me that I have to pay for someone else mistake -- one of your employees," their response was "YES"!!! This is not right! Now that we have another contract with them they don't care! I will tell everyone I know and everyone I can possibly help and tell to not get this service!!

We have AT&T wireless internet only. Unfortunately, we live in an area where they are the only internet provider available. Be very careful!!! These guys are SNAKES and it's quite disgusting. Best advice if you have to deal with them... Do not miss a payment or else they will not only charge you a late fee, but you'll also be hit with an extra "restoral fee" of $50 or more. This means they turned off your internet for a few hours and rebooted it using an automated system and charged you BECAUSE THEY CAN! No way around it.

On 11/11/15 I switched my family plan (son and I) from Verizon to AT&T and was told that I had 14 days to return and cancel my phone service and we would only be charged a restocking fee of $35.00 per phone. I got to work the next day and discovered, I had no service in the building so I went back to Verizon to start that service back. Spoke to an AT&T rep while at Verizon to verify I wanted to switch and port my number. Went back to AT&T to return phone only to be told that I should have returned phone first and I would have to pay for my phone.

I bought Apple 6s phone online from AT&T on 10/22/2015 they deliver. I went AT&T office to activate. Whenever I open phone use my password it comes dead few minutes and one time about 13 minutes. So I decided to return. I called AT&T and they told me I can return and can use my old phone till they get back. I mailed on 10/28/2015 and they received on 11/4/2015.

AT&T's advertising says Samsung Galaxy S5 is free at AT&T. Shop now! When I called, I found out that there is no such a thing. First condition was I have to go online and, when I did, I discovered that I have to pay an extra $25 monthly fee. When, I inquired about the situation, the AT&T agents couldn't explain why if I purchase a telephone from anywhere else, there will be no extra changes added to my line; but if I purchase the Samsung Galaxy S5, which is supposed to be free, I have to pay an extra $25 monthly. They call it Access Fee; but for some reason, it applies only to such a telephone that's supposed to be free. How would this make sense?

Hello my name is Brian **. I am contacting you today about AT&T trying to bill for services not rendered. I had brought in to the Wood River IL store a Straight Talk phone in attempt to switch services to AT&T. They put a sim card in the phone. The next day I returned to AT&T and cancelled my services with them because the phone wouldn't work. It was locked by Straight Talk. A couple weeks later I received a bill from AT&T. I took the bill in to the Wood River store I set up service with. They contacted the main office and supposedly resolved the bill and said I didn't owe anything. Now I am receiving collection notices about the account claiming I owe $330.38 claiming that I owe for 3 months. I contacted Credit Collection Services the collection agency. They told me they couldn't resolve the dispute that I needed to resolve it with AT&T.

I am disgusted with how poor AT&T's customer service experience has been. I ordered a new phone over a month ago as an upgrade. Now I have spent easily over 3 hours of my life talking on the phone with well over 10 different customer service representatives, and I still don't have the phone. First I received a broken phone. It is unfortunate, but sometimes hardware fails. No big deal if the company providing the hardware is willing to fix the problem. After getting wrong information from multiple customer service agents and being transferred multiple times, I found out that I had to send the broken phone back to AT&T, then call back into them to get a replacement sent out. There was no way to get the replacement automatically sent out and there was no way to speed up the process.

AT&T continues to overcharge my mother and there is absolutely no help when calling and talking to someone. I have never gotten the same person twice or even anyone in my state. She just was moved to a different room at her assisted living and AT&T overcharged her again to switch on her phone in her new room. My mother has NO money and has been a lifelong customer. Shameful business practice.

I have been using AT&T for almost a year. At certain times of the time my connection speed was dropping down but this happens with almost any provider so I didn't make a big deal out of it and then this happened. 2 weeks ago my connection start dropping random times of the day. 1st it was 2 times a day then it went up to 6, and today and yesterday it went down 20 times in 2 hours. 20 times! I called the customer service then they sent a IT to renew the modem. It was okay for couple hours then it happened again. I called AT&T to tell them the problem is still going on. They will send another IT to fix the problem. I pay my bills and they are never late. If I miss my payment just for couple days you'd cut my internet in the blink of an eye so AT&T can you remind me why I keep paying $60.00 for your poor internet service? I'm going to switch to Comcast. They upgraded their cables. I am sure I will be more happy and satisfied with them.

I have received the AT&T Mobility bill and the cover page says that it will double my data for no cost. When I checked my account online the promotion had not been applied to it. So I called in to check. All they gave me was an additional 5gb instead of 15gb that was promised. Plus a $25 bill credit. I want my double plan.

I received an email stating we qualified for high speed internet at a price of $15 for 12 months ("high speed" was underlined). I called AT&T to inquire about it and the lady explained what they mean by high speed internet is actually slow speed internet. I began to inform her the email did not specify slow internet and this was false advertisement. She began to raise her voice and when I informed her I did not appreciate her tone, she disconnected the call. This is not the first unpleasant experience I've had with ATT customer service over the phone. They are truly the worst. I'm shocked they're still in business. The Internet is full of BAD reviews. Their CEO should really look into spending more money on better training for their employees so they can serve their bread and butter with the respectful and professional service they deserve!

August 30, 2015 turned in 2 iPhones from another carrier and bought 2 new iPhones, an iPad and tablet along with new DirecTV subscription and was promised $900.00 in credits and a merged bill within 4-6 weeks or 1 billing cycle... It has been 2 billed cycles and close to 90 days and it still hasn't happened. I have called dozens of times for updates and spent over 35 hours on hold and talking with representatives to no avail. This is not an exaggeration. They are completely overwhelmed with this merger and can't keep up with the call volume and the problems that it has caused.

Called in 11-21-15 regarding service issues. Phone says emergency calls only, takes forever to connect to network, no internet half of time. My T-Mobile device does better yet AT&T claims they have better service. Do your job and provide cell service.

Why do I have to call to get promo pricing every 12 months? The sales people tell me to call and request it and they (Customer Service) will reinstate the promo pricing. I've been on hold 17 min 45 sec at current.

I have had DirecTV and ATT for over 10 years. I recently has combined the two accounts as part of the new merger which was supposed to save me $5.00 per month. Unfortunately, the two billing systems were not ready for prime time and now all my billing is a mess. I have "activity" charges being added to my ATT bill and when I go the DirecTV to pay my bill my password throws me over to ATT which is not yet able to allow me to pay my bill. I call DirecTV/ATT or whatever it is now and the person says she would be glad to take a payment over the phone for $5.00!!! I just want to pay my bill! Check's in the mail at this point.

I have a phone that is out of contract I wanted to unlock. I went through an elaborate process online to unlock the phone. After about 10 tries, and each time being told my info didn't match what they had on my account, but never being told WHAT PART of my info did not match, I called AT&T customer service. After being on hold for 30 minutes, the customer service rep did exactly what I did and GOT THE EXACT SAME RESULT. She could not tell me what was wrong and told me to go to my local AT&T store. I went there and they tried twice and were able to unlock it. This entire process wasted about three hours of my time. I think it is by design by AT&T to try to keep people from unlocking their phones. This is yet another reason why I absolutely hate AT&T.

AT&T stalked me for months to turn my AT&T DSL internet line into U-verse internet line. I could not agree to do it because I have (had) a security system that was directly hooked up to my land line and wouldn't work through a voice over line. They finally agreed that they could put in the internet line without disturbing the land line. When the tech arrived he was confused by these instructions. I tried to send him away because I had a sinking feeling. He promised he would do as instructed. When he left I had my U-verse internet but my phone was dead. Turned out they disconnected my phone to set it up voice over. They did it anyway, even though I made myself crystal clear.

I'll make this brief... AT&T is literally the worst company I've ever been with. I had WOW (Way Out West) in Chicagoland for over 10 years and they were fabulous to work with. Anything we needed, they were there to help. A human always answered the phone within less than 5 rings every time. A+ rating from me. AT&T receives an F-. Still in limbo with my services. Hate the company. I've been struggling with them since I've had them and it's only gotten worse. Living nightmare the last 4 days trying to get my services bundled. Had two techs out and then find out it has to go through another company. It was my understanding DirecTV and AT&T are one company now. Not at all and you'll waste your life trying to deal with them on the phone. F-.

I was an AT&T uVerse customer for 3 years before I moved on 11/15/14. Before my move, I called AT&T and was offered a moving promotion to take my equipment with me and reduce my rate for a 1 year period to $140 + tax each month for bundled television/internet/wireless service. There was also a promotional AT&T gift card offered. I accepted the offer and moved. My next bill time came around, and AT&T billed the expected rate close to $140... no problem. In the months that followed, they began deducting approximately $250 a month from my checking account. I immediately contacted customer service and was told that the promotion was not applied to my account. The agent had trouble issuing the promotion and it never went through. Customer service was horrible. The manager refused to apply the discounted rate and ultimately said he didn't "owe me anything."

I have an AT&T go phone on the $45 a month plan. Was working fine for several months, then this month it would not renew. Called AT&T, they told me my bank refused the withdrawal. Called my bank, they were supplying my bank the wrong expiration date on my card, after it's been working for months. I call back AT&T, they tell me they are not at fault, but will "fix" it.

AT&T reps constantly gave misinformation, miscommunication and each one of their department reps had a different story to tell me. I found that none of their department reps had the proper authority to provide me with accurate information. Basically, I was lied to and it cost me $45 for go phone service which I was not able to use with my existing mobile number. I was forced to open a regular mobile account in order to keep my mobile number.

They overcharge for their service and on top of it they have poor customer service. There are some exemptions of course. Some of the people I dealt with were good but overall I am very unhappy and will never consider services with them. The only time I had great customer service was when I got into the contract. After that it was bad service. I never paid what was promised. After calling so many times I just gave up. I'm glad I have no business with them anymore. No cell, TV or Internet with AT&T ever!!

Every month that I have been a customer of AT&T my phone service is shut off before the bill is due. The response that I receive each time I call is shocking at the least. I'm told that they're sorry and understand the inconvenience but in order for service to be reconnected, I will have to make a payment. They state that once service is disconnected due to non payment, they can not proceed without payment. Company policy. I have provided all receipts of payments made and still get disconnected 2 to 3 days early each month. Once my contract ends, I will not be renewing it. Very poor service!

I have been an AT&T customer for over 4 years. When I switched to AT&T the salesperson used very high pressure sales tactics to sell my husband and I on a road service package. She told us stories of how the roadside service came in handy for her. Afterwards my husband was sold. He was thinking of me and our children. I wasn't quite so convinced. We ended up accepting the roadside package and shortly after my husband ended up needing a jumpstart having the roadside plan worked great for him so we kept it.

We use Bank of America's e-bill system for paying our bills. AT&T responded to our e-bill request but the account number is incorrect. The e-bills we receive from them are for $0 balance but online, show a different account number and the correct balance. Payment was sent, bank documents show the payment was processed but AT&T claim they never received the payment. I have spent at least 4 hours with customer service trying to resolve this and they are unable to. On top of this, U-verse picture freezes every few seconds for up to 5 seconds, making watching it impossible. Salesmen lied about our service being fiber for which we did receive a credit. Finally, service goes out on a regular basis. We have had to reboot multiple times per day.

I have a received a bill for over $300 dollars for a first month of service. The lady on the phone told me my dsl/home phone bundle would cost $40 a month. It was $72 not including taxes and fees which are many. She asked me if I wanted long distance. I say "No" that "I just needed local". I got put for "all distance" service. Then she said I would not get charged for the technician coming over and the modem. I got charged for both totaling over $200. Basically everything she said she was going to do she did the opposite. Plus I was on the line for an hour while she supposedly arranged for all these fees to not be put into my account and to get the lowest price possible for monthly service. The way they lie is amazing!

If you ever relocate with AT&T be aware of the false promises, that the installation fee will be waived. In my case the AT&T did not deliver on the promise. 85% of the time you don't need a technician, just hook up the router and everything works. I tried to explain that to representative, but he insisted that they still need to send someone one out. For what??? Had he cleaned off the dust from my router that is another matter. Oh, and by the way I have been with them for over 3 years and my monthly bill miraculously has been increased from $30-$59. And they keep trying to sell me staff I don't need every time I call, when my bill is messed up. Time to switch!!!! AT&T had enough of my dollars.

I started my service with them in August of 2014. My service wasn't up and going until September of 2014. When I first called in to set up my service, I had to pay a $450 deposit because of my credit. When I asked about the deposit being returned, they told me it would be. I called about a month ago and spoke to somebody who said that my contract was not up yet because I took part in a promotion to keep my bill low. I called back today to see why my bill was $70 more than what I agreed to. They informed me that my contract was up in August and that I was receiving no more promotional deals. I told them about the guy that I talk to and told them that he said my contract was up in December. They did not touch base on that. I've been asked them that since my contract is up and I am apparently on a month to month basis now, how I can get my deposit back and cancel my service?

Folks please share this, AT&T SUCKS. Ever since they bought Directv, I have had to wait over 2 hours (I'm not kidding) for customer service. With our move to transfer and or disconnect, it's been a nightmare to get through. Then you get through only to find out your bill is $1200 because of a computer glitch and then someone is supposed to call back, yeah right. Then you ask for a supervisor and they keep you on hold for another 2 hours. I finally hung up. OMG, I've never in my lifetime seen terrible, terrible service! Please share to pass this around. A class action suit should be started!!!

Today 11/13/2015 received a bill for internet service that was installed 10/14/2015 for $359.16. Tried for the first time to get answers for 58 minutes and 4 people later, after being on hold hung up and called back 2 and 1/2 hours later of being on hold when they told me they would find a Sr account manager I hung up. When I signed up for internet was told there would be no additional charges. Seems they want to charge me for installation and connection fees but it doesn't even add up to what they say I owe. Seems to be the norm with ATT from what I am reading online. Monday I will file complaint with Ohio consumer affairs. Ohio fined them a few years back for the same thing. Poor customer service.

The company did not send my initial bill until 2-3 months into service, when I did finally get it my bill was close to 250.00 when my bill was supposed to be 35.00 a month. 6 months later I am no longer in the "promotional" period, and my bill is 57 dollars a month when I was never told I was only on a 6 month promotional plan. Finally I talk to customer service again and they have me on another "promotional plan". I go to pay my bill today and I be dang, If it's not the same 57 a month they didn't fix anything!!! I call customer service today, and they now want to inform me it takes 1-2 billing cycles for the plan to go into effect. I was never informed that it would take 1-2 billing cycles to go into effect. I was under the assumption as if it was immediately.

I bought the brand new Apple Phone November 7th from the AT&T wireless corporate store in Lewisville, Texas. I opened the box and connected the charger overnight Nov 9th, 2015. The phone did not charge. Took the phone back to the store and was told its not their problem, they just sold the phone as a dealer. Went to Apple Store in Stonebriar Mall, Plano Texas. Was told that I cannot just get an exchange for the phone. I have to have an appointment to see them. So I got an appointment Nov 11th to see the Tech before doing anything about my phone. Shame on Apple and AT&T, multi billion dollar companies treating their customers like that.

Here is review for my switch from Verizon to AT&T (Sorry for my poor English. I've been learning for 7 mos. now). Had VZ and cancel my service due to poor quality service on 10/29/15. I switched to AT&T, and the first min. I had it, ** service, ** call quality, and when I called to fix, God, so ** rude cs. I switch back to VZ. I found it was just sim card issue.

Back in 2012 when I moved out on my own for the first time in Sacramento, all I needed was internet and AT&T provided me with that for only $20/month except it had to be DSL and I had to buy my own equipment. I figured it was worth it since I was only paying $20/month. Then in 2013, we had to move to Yuba City and figured I could take my equipment with me. But they told me I cannot use my DSL equipment, that they don't "do those any more". So I figured, it shouldn't be THAT bad since I've already been a customer for 1 year, they might help me out.

I can't believe AT&T is playing me again. 2 years ago I got 2 phones, 10 days later I returned them knowing I wasn't going to be able to afford it. They put me in collection for over $200, that was 2012. Then in 2013-2014 we signed up for Internet. We received a bill 45 days later double the amount we were quoted, $185.00. We spoke with 6 representatives. My husband paid 85.00 and it was a deal. The payment was made Saturday night, by Tuesday we had no Internet. We called them yet again. They insisted that we needed to call another department to notify about the payment but that we owed additional 49.00. I got my money back from Bank of America. They took that money back from AT&T and permanently credit our account. We returned the equipment and canceled the service. Again we ended up in collection for 185.00.

My parents have used ATT for the past 30+ years and have always had problems with them. Not only do they overcharge and have all kinds of hidden fees they will also switch from paper mail to email without notice! Then you're stuck with a large bill! After calling them to let them know we never authorized them to send my bill via email... they just asked how much I wanted to pay! DO NOT GO WITH ATT!!! Horrible service you will regret it later! And who knows where their call centers are... You will not understand a word they are saying!!! STAY AWAY FROM ATT!!!

On Oct 5th I finally received the new Microsoft Surface... I was excited to have it because I'm an artist and I really needed something bigger than my note and with some features like my laptop. It was perfect for my business. Just a couple days into having it the thing froze constantly... certain parts of the screen wouldn't respond. So, I contacted AT&T for a replacement. Forget being within 14 days, I was within 7. I was given the runaround for a couple weeks. I was not going to send the defective one back before I got a replacement because over the years I've lost a lot of faith in their service. I'm one of those customers that had been paying $300+ a month for several years just to have two lines with data.

This has got to be the most expensive phone company on the planet. I signed up with AT&T because they made me promises which I thought they were going to keep. In the whole 7 months I was with the company, my phone bill was never below $200.00. I kept asking them what would cause such an outrageous bill (one bill was $900.00), and I could never get a straight answer. I got answers everywhere from "That is the monthly bill for you" or "There are one time charges on this bill, your bill should be normal next month". My bill was never normal.

The nightmare started on October 24, 2015 when my husband and I upgraded our iPhone 4 to an iPhone 6S - making the mistake of staying with AT&T instead of going to Verizon as was our initial intention. Due to the recommendation of the salesman, we also opted for a wireless box instead of having our landline. We were told this would save us $20/month and was only $40 to buy. Sounded good, we went for it.

for 15 min, they offer no solutions & make no notes on your account when you call. I spent good money to buy their equipment which is of no good to me now. I will share my experience with everyone, so they don't get taken too.

When I switched from another company to at&t two months ago they charged my credit card twice for the same thing. When I noticed the charge I called the company. But as usual no answer only automated system. I went back to the store and they emailed the company. And they said that they would use the extra charges for the following month's bill. But this month they charged my card again. I went back to the store and they are giving me the same crap that they will not charge me the next month. How will I believe them if they already robbed me? They don't want to return the money. They are a bunch of thieves.

Been an AT&T customer for over 1 year. Paid all bills on time. Went to sign up for service at a 2nd location and they wanted a background check on me. Refused and told them to turn off the primary account service. They are scheduling 12 hour appointments and not showing up (happened 3 times=36 hours wasted of my time waiting for their install tech). They are continuously lying on the phone, not sending service confirmation emails are the tip-off that they have no intention of showing up to scheduled appointments (leave no paper trail philosophy).

My fiancé and I, after paying a bill in full at the beginning of September, we decided to try to get DirecTV and combine it with our wireless, since there was a discount by doing so and already being an AT&T customer. On September 12th, we put in the order and on September 15th, DirecTV came out to try and install. When they arrived, the installation couldn't happen because of a tree in the way and we live in a trailer, which meant our roof wasn't at the right angle that was needed for the installation. We didn't even sign a equipment lease agreement since they couldn't install it. We had no equipment. Before they came out, I went into my fiancé's account (since I have access to the information on my AT&T app) and combined the two bills (wireless & DirecTV) as suggested. We didn't know this was gonna cause us issue in the long run.

I moved to the Atlanta area in 2013 and, of course, continued my business with AT&T. In addition to bundling with DirecTV, I ordered online an AT&T smart phone because the ad said it came with GPS capabilities. It did not. They didn't tell me that GPS requires an extra connection and charge. Besides that disappointment, I couldn't get the hang of using the phone. I'm in my 80s and there's just so much technology I can understand. I paid for a phone I couldn't use for a whole year, and then tried to get out of the second year since I'm on a fixed income. The PR person at AT&T HQ said, "Absolutely not." So I had to pay another $250 to get it out of my life. A year at $40 a month ($480), plus $250, and that was $730 for a phone I never could use.

I bought a smart watch from the AT&T store online. When I got the shipping notification, it said it'd ship in A MONTH. When I called them, I was told they could not cancel the order since it was already being processed, but nor could they tell me anything about that status of the order or why the shipping time was so far out. Three more calls and over the next 2 weeks and an hour of phone time later and I didn't get any further. I eventually ordered the watch somewhere else, and when the AT&T order did arrive, I returned it. Now they wouldn't credit my credit card. I called with information showing them they'd accepted the return shipment, but they would not credit my account. 2 months after receiving the return they still wouldn't credit. I eventually had to dispute the charge. No problem there, since I had all the evidence that I'd returned the item and that they'd accepted it.

We had a $45 prepaid plan which included unlimited talk, text and 300MB fast internet but unlimited after that. My daughter decided to have a new handset so we went to the shop and we were told that WE HAVE to change to a contract before we are allowed to purchase a handset on monthly basis. We were told that $50 will cover all the previous services exactly the same. What lies... The contract has 300MB data and after that it charged $20 for each extra 300MB!!! We were never informed of that in the shop. The phone was set to 4G LTE which auto uses data regardless (we were never told about that). The 300MB was used up in 1 day and we were charged 2 lots of $20.

Sooo disappointed with AT&T! After over 15 years using their service, I ported my number to Verizon to a phone provided my employer. I realized AT&T bills in advance, but I figured I will pay my bill on time and they would prorate the month, and refund the balance, based on canceling my service 7 days into the cycle. I was WRONG. After speaking with customer service and a manager we went round and round as they explained to me "I could have used my full service in those 7 days". No consideration given to my decade of historic low usage. It was essentially - Thank you for donating your extra money to AT&T. There's absolutely nothing we can do. I should have not paid my final bill and let them bill me for service used after the fact. So much for trying to be an honorable bill-payer!

Today I decided to cut off all of my AT&T services. I was told that just because I had paid my past due bill and my current bill that they were still justified in shutting my service off and charging me $40. I explained to them that I had been using them as a home phone company for 28 years, as a credit card company for 31 years, as a cell phone provider for 25 years and as an internet service provider for 21 years and had been paying their company faithfully every month. I said it was not right, which it isn't, to shut off my service when my account was paid up.

I have a old flip phone and are subscribed in a $39.99A monthly minimum plan since I'm retired. According to the AT&T bill I had one 1 hour and 3 minutes intl. phone call to Australia and was charged for it $229!! Plus $43 in taxes. This was a full mistake. I have Skype and other prefix numbers where the call is free or might have cost $2. After several calls to AT&T supervisors they never adjusted it, or returned the $ amount charged in automatic payment.

Unfortunately, Internet Service costs have to be shopped every year. AT&T, like their recent acquisition, DirecTV, slip in fees and add costs arbitrarily throughout the life of an agreement. I have a combined internet (45 mbps) and Land Line phone with AT&T and the once attractive monthly bill had grown to $127 per month. A call to Bright house revealed a similar plan (35 mbps) for $89 per month. I called AT&T, selected "cancel my service" and was redirected to a sales agent. The agent offered to beat the Bright House offer by $10. My bill went from $127 to $79 during a two minute phone call. I should have called months ago.

So I decide to switch wireless carriers and save $100 per month. I have a 6 yr-old phone, not under contract, and owe nothing on my service. Problem is that it is still locked into AT&T. I call customer service and answer 20 questions then they tell me to go online and fill out request form. I do that and then had to wait for a test message. I get the test message and have to click to verify that I made the request to unlock. Was told I would have to wait for the code. Got a message that the account holder information I provided didn't match their records. Geeeeeez. I was a customer for over 20 yrs before they decided to rape me. #AT&Twirelesssucks.

We had an account with At&T for 12 years. In the store not long ago they offered to consolidate the AT&T bill with DirecTV bill. (BIG MISTAKE). To save $10 a month we have been through a month of hell. For no reason the phone service to three phones got cut off. We got the phones back on and the next week all the phones and the DirecTV got cut off for no obvious reason. We got passed from office to office and no one could figure out what happened. Finally the account holder was told she owed $271 (she didn't), but paid the money to get the account reinstated. She was told that we had to go to a store to reconnect. When we went to the store they said the account was cancelled and although they tried to help us, they called "tech support" and after an hour the person at tech support hung up on their own co-worker at the store.

Long story short - my phone was not charging. Called to get it replaced. They sent it to me. I sent broken one back. They told me that they didn't receive and could not track. I called everyday for a week solid. They put a charge of $485 for device on bill. I called again today. Told yes they received. Its in their possession but will not take the charge off my bill of 485.00 because it was late getting returned. I got email of a 14 day return policy on 9/8. The old phone was properly returned on 9/9/15 and it was scanned in by ups and AT&T. Received that alert also on 9/9 as the warranty dept gentleman told us it would be ok. (AT&T the supervisor now saying have to pay the 485.00 and no we do not get the device back. Why should I have to pay for a phone I DO NOT HAVE? If don't pay phone service will be disconnected. Poor business practices. I will be filing a complaint on live tv news in RE to this matter tomorrow and will make sure it gets cleared up ASAP.

AT&T sucks. I just called customer service to let them know I sent in my payment. Then it's not enough and said I would still be canceled. They are jerks there. The owner is a very greedy person. My service was so high I was told a different price when I set up my service then I got my bill and it was almost $300. Crazy! ** AT&T. My family is canceling their service with them too and moving our service to Dish. AT&T does not keep up good customer service or work with customers. They rip people off. They should be sued.

After a one year commitment with AT&T U-Verse, I renegotiated a new contract. The new price for the upcoming month had ballooned so much after the first year promotion had ended. I seriously thought about dropping AT&T U-verse to go with another carrier. But I decided to stay after the representative talk me out of it by saying that I had been a loyal customer and that he would work to get me to the nearest price that would work for me, after negotiating the final price after taxes. I told him to send me confirmation and I never received it. I received a bill and it was more than what the agent had quoted.

I have been with AT&T for 7 years. I bought the iPhone 5S at full price so I can unlock it and use it for my business when I go overseas. They only offer insurance after unlocking. My phone was dropped off my hand. I had to send it back and get another phone from the only insurance company they offer. 5 month later that screen came out. Went to Apple store. They cannot touch it because the phone that I got have aftermarket screen. Now after paying nearly $700 and 20% on my new device 6s and being with AT&T as a loyalty customer for 7 years, they want to charge me another $ 549 so I can unlock. I also spoke with Apple and they said all the phones comes unlock. Thank AT&T for keeping the loyal customer. I am going with Verizon. Their phone is already unlocked.

We recently inherited a home in metro Denver. We cannot make a phone call, send a text message or call 911 from anywhere inside our home. I contacted AT&T and they said it was our problem and the only way to fix it was to purchase a special piece of equipment from them and pay a monthly fee to use it. We have to pay more money to use our cell phones? Our monthly bill is already outrageous. We have 2 lines, with very low data use and pay $150.00 + monthly. The Denver Police Department said AT&T has to provide us with 911 service. AT&T said the DPD did not know what they were talking about.

My mother and I have had a family plan since 1999. I lost my phone one year ago. I was told on several occasions that in November 2015 I would be eligible for a new phone. I was in town the last week of October and called AT&T to see if I could get it a couple of weeks early and the rep said not without paying for it out of pocket or having it added to our bill to pay over time. So I decided to just keep waiting until mid-November. My mother had a problem with her phone after that call and took it to AT&T store. The sales rep told her that in November I would not be getting a new phone because they do not offer that program anymore. She paid $1,200 for two phones. Later that day I came in town and said there is no way we are doing business with them anymore. They have been telling me on several occasions that I will get a free upgrade in November. We have also been paying $130 per month.

I detest you the most of any AT&T. Your lack of drive, your lack of skills in customer relation have torn to shreds one of the past's greatest communications company. The generation of "I don't knows" or "I can't" have made retail transactions a horrid experience. You are paving the way to a future of automation. Killing jobs for not just yourself but for many others as well. Management holds a stake in this as well. Either stop trying to excel in technology so quickly or create better job training so your employees have an actual clue to what they are doing. I do not use the word hate often but I have been let down more and more each time. It is completely inexcusable for you to destroy faith in your consumers. You tear at the foundation your predecessors worked so hard to build. I am not exaggerating when I say you disgust me. Employees have become ignorant in what value means, not only to potential consumers but most importantly to your current ones.

AT&T is a HUGE joke, it seems like every month they are making changes to what they are doing, not notifying customers of bill date changes and when making payment arrangements and cancelling it because you've paid a week prior you are still required to pay whatever balance remains plus whatever else is due. The company only wants money, money, money! My bill is never the same rate monthly, it's always fluctuating because of "changes" made last month, and then the reception is poor, I can never get a signal, U-verse is a joke!! If you are considering switching to AT&T, PLEASE DON'T! The customer service reps can never help you either, they always refer to online access and make you figure things out yourself. Whose bill goes from 350 one month to 455 the next???

I am fuming... I've been a loyal customer of AT&T for over 15 years. I chose to upgrade to an iPhone 6, but didn't want to go through the NEXT Plan. I attempted to pay the upfront fee of ($200.00) for a 2 year agreement via online but couldn't process the order. I telephoned AT&T and processed the order with a customer service rep with the understanding I had a two year agreement and my bill would remain the same. Well, I received my bill and on it was a fee for an installment of 28 payments for 16.25 to be added to my monthly bill. When I inquired about my bill, I was told I was placed on the next plan and am responsible for the remaining balance ($456.92) for the device. This is not what I was told when I upgraded my device. After being one the telephone with AT&T CSR trying to resolve this issue, I was told, "I'm sorry you were not told this when you upgraded and it is over 14 days so you can't cancel your agreement".

After 10 years of being a loyal customer of AT&T I am completely frustrated with the service I am NOT RECEIVING!!! And the run around from Customer Service!!! I am self-employed and use AT&T as my service carrier. I am not able to use my data while I am at work, nor am I able to access my voice mail messages. I have constant dropped calls and it is difficult for people to talk with me or for them to hear me while on a phone conversation. I have lost business because of this lack of service from AT&T. I have contacted the AT&T Service department numerous times, spent HOURS with them, have reset my phone over and over... Have purchased a new phone which reset my contract (Cost me more $$$) I have talked to technicians which have told me that they can't do anything for me and they set me up with a case worker and engineer...

I received three bills within one month. Which caused burden my back and I terrified swallowing or accepting three bills in one month. AT&T billed me first month $224.00 + $56.56 taxes. Also I get billed this month $80.17 and then also this $97.00.

Awful service! I am sure the store owner would like to know what type of employees are servicing his customers, thus my review below. Firstly, customers are barely acknowledged upon arrival and once you are helped, the customer service acts as if he is doing you a favor by taking your order. I was "helped" by Alfonso R., two days ago on 10/27/15. I placed my order that day, but couldn't ignore the rep.'s critical comments about how it bothered him "customers who show up to pickup their phone orders first thing in the morning at 9 AM". Despite this, I ordered an Iphone 6S 64GB for my wife with him that day. Today, 10/29/15, I received the tracking confirmation e-mail that it was delivered at the store.

We purchased a contract with AT&T for TV and internet. We had no service about as often as we had service. I complained and received a couple free months, but the trend never changed. It simply did not work reliably. After one year we dropped AT&T and went with Dish network, which has provided uninterrupted service and excellent customer service. In comparison, we still have AT&T for internet and it is constantly slow or unavailable. When we call for assistance we get put thru to some place in India with people we cannot understand and who do not have a working knowledge of the system. The man I spoke with assured me he was personally going to call someone (I couldn’t understand) and make sure that our service was back online by a certain date. He promised he would call me when he got everything taken care of.

AT&T has a way of making everything work in their favor. Had a cell phone, bill 43$. Was told I had to drive to a store to pay the bill. I said I would mail it. By the time I went and got money order they shut my phone down. Was told I broke contract and bill went to 459.00. They broke contract, not me. Now my DSL service, started out at 14.95 a month for high-speed internet, unlimited. All of a sudden I start getting bills for using too many megabits. Bill was never what it was suppose to be, over charged constantly. Phone call after phone call with promises but nothing ever happened. Told them to shut it down after more than five years of **. Paid my bill at that time, already received another bill for over 100$. These people and this company needs to be investigated for fraud. They do anything they want. Who regulates what they can do? They live to ruin people's credit.

I have been a customer for nearly 20 years and today's experience is exactly why AT&T can no longer even have my phone service! I have been complaining about not receiving my bill for three months only to return home to learn that the service has been interrupted. I held for 32 minutes and then went online for a resolve and received confirmation that the service would be restored "shortly." That was three days ago so then I called today I was told that wasn't the case, it must have been a mistake online. I asked for a manager and was told that they're all in a meeting but one will call you back in two hours. I called back after three, and canceled the service and was told goodbye. Done.

When my husband renewed a new contract, our TV connection started to get disconnected many times. It's really frustrating since this is the only time that we've experienced this type of poor service ever!! Calling with customer service is time consuming and I am very very disappointed with their service.

Have spent hours since changing from U-verse TV to DirecTV, and changing to wireless home phone. They did not get much right, charged me for TV even though I had DirecTV, so much else. Now hours spent trying to reset my online account with their agents and still cannot access my account even though the agent says my ID and I put that in and it says it is not right and even after they gave me a new password. Nothing works, just saying. Beware of AT&T and check your charges.

I was a day late on paying bill and they had the gall and tried to make me pay a $40 late fee plus they was going to charge me a $5 fee just to pay the bill over the phone. I was unable to pay at the time as I was in the hospital at the time. They don't care. They are nothing but damn thieves.

I was told as new customer I would get Sunday ticket. I was also told I would get 400.00 in prepaid cards. Nothing. It has been a nightmare.

Don't leave them until AFTER the exact date of contract end. If just think the exact month is enough regardless of paying for the month they charge a termination fee. They are the WORST in the world. The worst service, the worst phones!! NEVER use this company. They have awful service then charge a huge fee for "boosters". The network is awful!!! They should be shut down!!!

Horrible customer service. Overcharging every month for fees. First 2 months over 15 sales calls on my phone a day. AT&T sold the number to telemarketing. I signed a year with AT&T. I was told that I was being charged 3 months for renting a modem. They lied and they charged me for the installation. Now I have a re-installation fee because I missed my due date. My bills have been completely out of range of my budget, and I can't afford more than the 54$ I signed up for.

I live in Pensacola, Fl and my wife and I were at the AT&T wireless store on the corner of Bayou Blvd. and 9th Ave. Upon arrival the greeter opens the door, writes our name down and looks up our account, and puts in the wait queue. While waiting we are browsing the new phones and my wife wanted an iPhone and I was willing to go cheap so she could get what she wanted. She is, of course, non-tech savvy at all and while looking at the new iPhone 6 unplugs the USB cord (and yes she does know what that is) and the alarm system goes off. Person after person come look at it and we are embarrassed of course, then one comments it was already broken and after several minutes they stopped the alarming and fixed what should have been fixed already. Already red-faced, we can let that go. We continue to wait and look around.

On October 23, 2015 I needed to update a credit card for automatic bill pay associated with a data plan for an iPad. Repeated attempts to sign in via the iPad were unsuccessful, necessitating that I go to an AT&T store. Once there I discovered that AT&T had completely incorrectly set up the accounts. I had previously purchased a newer iPad (an iPad Air) and gave my older iPad (iPad 2) to my boyfriend. We both went to an AT&T store to create a new account. My account (with the then iPad 2) had unlimited data - which is now not offered but I had been grandfathered in when they discontinued that plan. We requested that this data plan be switched to the upgraded iPad Air and the older iPad 2 have a plan with 3 gig of data associated with it. Both devices should have been on the same account.

When I purchased my new iPhone 6 last year my unlimited data plan was removed and taken away. I've been fuming ever since. I was grandfathered in and was a long time customer. I don't understand this. I want it back!!! Some people I know still have their plan. Mine is gone.

I have over payed AT&T and instead of getting my money back they simply keep it and say there's absolutely NOTHING they can do. I understand that this money will go towards next month's bill but that doesn't help me and any of my bills for this month. They recommend I call my bank to stop the payment because that costs them $0 and me $30. RIDICULOUS CUSTOMER SERVICE AS ALWAYS. No one ever knows anything, nobody is ever able to help and the so-called "supervisors" are the worst. Sincerely, Frustrated customer.

We were told that our bundle would be around $50 a month. For 4 months straight our bill was tripled. We were charged twice for the same installation. We were charged for equipment that we returned and had received confirmation from AT&T that they had received it. Every single month we were on the phone for an hour to an hour and a half trying to get our bill straightened out. Every single time we were told that the charges were being taken off and that our bill would be correct the following month. They never were and our bill just kept going up. We'd call back and no one would be able to find a record of past phone conversations. One of the last times someone assured us that everything was going to be taken care of, I asked for the reps name and I.D. number. He hung up on me and SURPRISE!!!!! It was never taken care of.

Recently switched from T-Mobile to AT&T, bad mistake! I was charged 100$ at T-Mobile including the iPhone 5 charges. The day I got AT&T I played 220$, first month 220$ and now I'm being charged 431$! This is absurd. The lady that rung me up said I'd not pay more than $100 a month.

I had issues setting up auto pay, it took times online changing my bank account number and once calling and asking a representative to change it. This was done before billing. I got an email a few days after billing saying I owed a $30 return check fee... How? I had changed my account number! They also within 5 days of billing, shut me off. As I'm trying to get it figured out I had a lady tell me that it was my fault and I had to pay now and then a snotty manager tell me he would have corporate call to fix my issues. Never happened. I called a few days later and was hung up on by a representative. I lost calls nearly every time I called. Every single person I have talked to with this company has been incredibly rude in one way or another. By far the worst customer service I have ever dealt with! I would not recommend their service to my worst enemy.

My husband had been with AT&T for cell service and got new phone and new contract Dec, 2014. I had only been paying $15/month for my Virgin mobile phone -we talked about me taking my husband's old phone but I wasn't wanting to pay a lot for service as I didn't use it much. The rep definitely told me if I did that and was added to my husband's plan it would be $25. I KNOW because I said we could do that but I wasn't paying more since I didn't use it that much.

I've only been a member of them for around 6 months. I signed a 12-month contract for internet. When I saw my online BILL and noticed it was for PHONE SERVICE TOO, I called. They said they bundled phone to make my Internet cheaper. They ALSO ADDED OTHER CHARGES, which I disputed. (For 2 months, I was paying for phone service that I could've been using but didn't know I had). A few months ago, I checked my online bill again. THEY UPGRADED my phone service to unlimited (from 200 minutes). I DON'T EVEN USE A HOUSE PHONE! They said they don't know how it got changed but didn't believe it was their fault. They said they would look into it, fix it, and said it WON'T HAPPEN AGAIN. I checked my online bill TODAY, and the SAME THING! It was fraudulently upgraded AGAIN. They handled it in the exact same way. "Oops... IDK... Won't happen again..."

AT&T took it amongst themselves to change our bill due date from the 5th of every month to the 1st. So I contacted them 3 months ago to change it back to the 5th and of course I was told "Ok". Well they changed it to the 26th of every month. Well I contacted them again because I got one bill for 372.25 due on the 5th and another for 209 due on 26th same month. So we ended up paying around 600 for Oct. Was told if we didn't our phones would be turned off.

I had a smartphone that said Google has stopped. I called AT&T and they tried to fix it. It took approx. 20 minutes. I was charged for all the overuse of data trying to get into my phone and getting it fixed. I was told by AT&T to go to the AT&T store (big, big mistake) and they would fix it. They could not fix it. I bought a new Apple phone. Salesman (Angel) told me one thing and one price. My bill was supposed to be about $85.00. It was $318.00. Also, I was suppose to have 400 megabytes of data. I was being billed for 300 and was charged $20 or $30 more for overage.

If you want a phone, don't buy it at AT&T on Colorado & Mexico. If you want service on a phone you already own don't go to AT&T on Colorado & Mexico. If you have a question don't ask it at the AT&T store on Colorado & Mexico. They are completely and totally incompetent. At the top of the heap is the so-called "manager" who couldn't seem to stop smacking her gum long enough to give you an answer. She can't even set up a voice mail greeting, but after numerous attempts and erasing data, we finally got out of there and set it up with the guy at Best Buy. The new I6 doesn't hold a charge and keeps switching to cellular, but no one in that store has heard anything about it, even though it's all over the internet about the blame game between AT&T and Apple. PLEASE AT&T shut that store down, you aren't helping anyone. BUYERS BEWARE.

Called today to get help on rewards gift cards I should have gotten for switching to AT&T when I moved. Supposedly letters were sent to me that I never received. I kept getting told nothing can be done after 25 days. Obviously something can be done to get the rewards I am entitled to. The first girl I spoke to told me twice "no supervisor was available." Then a RUDE SNOTTY guy by the name of Tyler came on the phone at the rewards area. Did nothing but read the policy which I knew. He told me to call customer relations. Called customer relations, got Kimberly I think in Oklahoma City. Again, I got a lesson on what the policy was. She did offer to give me a $100 credit on my account, not even close to half the rewards I should have gotten. Didn't want to listen.

In January I went on vacation overseas and got an international plan. I paid $150.00, only to find out while out there that it did not work!! Then my wife goes on vacation and did not buy an international plan since the plan I bought never worked. She was away for 25 days and only used her cellphone in places with free Wi-Fi, mainly used her phone to take pictures. When she was connected to the Wi-Fi she was able to get text messages coming from USA. She only got text when she was on Wi-Fi. Now I get a bill of $635.39 which $503.96 was the charge for international usage!! My question is, "How AT&T charge a phone that was supposed not to be working? Since she was in another country?"

I was in New York on my way from Los Angeles to Europe. I dropped my cell phone, so it was no longer working. I had four hours to make the plane. I raced to the AT&T store in Manhattan. Luckily - so I thought - I was due for an upgrade anyway (with another two-year contract renewal). I figured that if the store wasn't too crowded, I'd have to pay $150 - $200 for the upgrade and still make my plane. Within about 45 minutes, I had a new phone and was on my way. As I was leaving, the salesman handed me a box. "What's this, I asked?" It is some sort of a tablet. It is still in the box. I don't need a tablet. I don't want a tablet. The salesman said - scout's honor, he really did say this - "It's a gift that comes with the phone." What? Why would I get a gift of a product that I don't want?

I hate AT&T customer service. I spent hours on the phone to solve a simple problem and still not solved. Nobody knows what the heck is going on. They just bounce me to different department which bounce me again and disconnect me in the way. They make me wait hours on the phone as if I have nothing else to do!! I want to cancel all my services with AT&T NOW!

I spoke to 3-4 people about a payment that I normally set up every month on the 15th. The rep said the system is the same and you can't use the different pay date. So, I tried to set up the payment on the 7th because that is what they told me and the rep denied. (Gina **) totally denied me and told me that she will not take my payment. She got mad because I told her that I'm going to set that payment up and she said "are you going to be making a payment that day?" I said "why would I set it up if I have no intentions to pay it then?" She said "I will not take it." We went back and forth for 20 minutes and after that she said she would take my payment. I said "no transfer me." She said "I can't do that." I said "why?" She said "because I'm not going to." I'm like wow! I'm on the phone with AT&T for an hour with no resolve! What a waste of time!

I buy a iPhone I have no service at all in my apartment. I call AT&T customer service and they told me that I had to buy some Kanda device to have a better service... I said, "Really, so I've been spending all this money plus I have to buy a device to have better service. What a deal." I thought the company who you pay monthly is their responsibility to provide you good service such as this. Kanda device has to be for free because it’s not my fault that you have such a weak signal. I'm so disappointed. Before you buy this service pp do some more research. Thank you.

For the past 11 years, I have 2 AT&T lines in my office. While supposedly they signed me up every year for a new contract and we agree on a price, every statements is different and it keep going up every month. It has been 4 years, I asked them not to put me on automatic renewal, but still I am in automatic renewal so they could charge me if I want to discontinue. Extremely dishonest company.

This company has the most argumentative, utterly ridiculous customer service. They even argued with a manager that was helping me in a retail store regarding being overcharged on my wireless account. The loss prevention department is a joke and really doesn't care whether or not you stay. The biggest no brainer is a matter most would deem common sense and that's in reference to their policy of billing one month in advance. I have literally paid my entire balance, including the extra month, on more than one occasion. After a recent bill was incorrectly processed internally, they listed my total amount due as two payments plus late fees and reconnection charges.

On June 2015, I called AT&T requesting my phone bill due date changed to the 15th of the month. I was told it would take approximately 2-3 billing cycles. July 1st, I switched my tv and internet service to AT&T and wanted all my bills to come due the 15th of the month. It is now October and my bill is not only on the 15, but it's the first of the month. I get paid once a month and this is causing me to have late charges with AT&T. I have made numerous request for this to happen and as of today, October 17, 2015, it has not happened.

I purchased a Samsung Galaxy note 4 in October 2014 under the next program. Since then I have had a total of 4 replacement devices. Each device would constantly power cycle and freeze. Every time I called warranty or customer service, I was given a different excuse as to what it could be. I had the sim card replaced. I have done master reset after reset just to end up losing all of my important stuff. After speaking with a representative today, I was told that my device could be exchanged for a different device. All 3 devices that they offered were all over a year old. Which is a total downgrade (a note 3 or a galaxy s5). Keep in mind that I'm still paying for the note 4 under the next program. So now I'm stuck with a phone that doesn't work. I have seven lines on this account. But I'm currently looking to exchange carriers. I will never deal with AT&T again...

I've been a loyal customer for over a year. My bill was always increasing and when I would call about it they seem to give me promotions deals to take the bill back down to what was originally quoted to me. After my 12 month contract had ended I canceled my service and returned the equipment back to the UPS Store. I kept the internet and I'm being charged $67 monthly for the middle speed. They never tried to meet me halfway nor offer perks to keep my business. If you have a choice of companies please think twice about AT&T.

I'm trying to send a dispute letter to AT&T in the way that I can keep track of replying from AT&T. I've sent this letter to AT&T but no reply (more than a month). The collection company instruct me to send this letter to them and they forwarded to AT&T but no reply also. I need somebody at AT&T correct this issue.

I decided to switch to AT&T after the sales rep promised he could "bundle" and it would be less $ than what I was currently paying. That was a lie. First bill paid 3 weeks after I got the service was $324 (paid this). This month's bill is $424. I called, rep cannot explain the charges. Online Chat rep can't give me explanation and lied to me about paying it. Now I get a bill that states if I don't pay $125 today, they are shutting off my service!!! Had I known this was going to cost me MORE money, never would have switched!

I pay the same money, or perhaps More, for service that quits working for me! I have been a Loyal Customer, paying Customer, for 3 consecutive years. TetherMe, Throttle Me. What is the New Expression for what these OLD terms mean? I am NOT a customer that wants a New Phone every 3 months. If you think other customers are not on the same page, you should talk to people. Rather than hiring people that Protect your Company's email address. What the Heck???? Wireless Provider does not offer an email address contact. I do not want to talk to your representative. Why can't I email my service provider??? In my experience, ABC calls are a runaround. They do not help me. Thanks, but No Thanks.

I called to complain when my bill almost doubled from $128 per month to $214, and this is for one (1) television and one (1) computer. They told me the introductory rate was no longer in effect and that would consider reducing it to $181 if I signed a two (2) year contract with the first year's rate guaranteed to stay the same but the 2nd year it would not and I'd have to pay a penalty if I switched service sooner. I'm dumping them and going back to Time Warner which I wish I'd never left. They completely suck in the customer service dept. When I asked to speak to a supervisor they cut me off and I had to go through all the prompts all over again. Yuck, hated them.

After being a loyal AT&T customer for my entire cell phone life, I must say.....they are they absolute WORSE at customer service. Here's some background on my situation. About a month ago I come to find out that there is ANOTHER account in my name. How did I find out? Well, my phone was suspended which really threw me off because I had a payment scheduled to go thru the following week. So I called to inquire, which was difficult to do without a working phone because you cannot EVEN speak to an operator if your line is suspended, your only option is to make a payment.

I bought Samsung s6 edge 3 months ago. My phone got turned off abruptly when I was in a call and never turned on. I placed for charging and there is no luck. I did hard reset did all solutions that were available on forums and they were no help. I went to AT&T store, they tried to do a reset and it didn't help. I asked them to exchange me with a new phone and their reply was no. They said it has to deal with Samsung. My question is I bought this device from AT&T. When I am purchasing this device did you say the same thing to me that go and buy in Samsung store??? And when people are there to buy device the way they treat is much different and when you have a problem.

I made arrangements to pay my phone bill on the 12th when I was to get my SSI/DIS check. It came & I was short a little on money so I called on the 12th & said I could pay over half of the bill & pay the rest on the next check due in a week... Was told that would be fine. The lying SOBS turned my phone off today & tried to say I didn't call on the 12th. DUH! Why does it show tho that I paid the money that day? Then I called back & spoke to another person who said it showed I called in on 12th to discuss my bill. NOW who the hell is the liars here? AT&T of course!

Data rollover is a scam. Cornering the market.

Sick of AT&T terrible service and high rates. I wanted to quit my family plan in AT&T. On the first day of my billing cycle, I called them to cancel my family plan and before I could ask about billing problems, they directly cancelled my services. Then I got a bill - charged me more than $160 for the new billing cycle that no one got service. So I called them and asked them to solve this problem for me. They said that as the rules they set which I never agreed before, I have to pay for the bill or I can reactivate my service after I paid the bill.

AT&T sent me an offer to get $10 off my future bills IF I would call in and ask to do combined billing with my AT&T cell phone and DirecTV acct. The 1st phone call lasted 26 minutes before the operator told me I was in the wrong department and she gave me another number to call. After calling that number and spending almost 15 minutes, I was given another number to call, which turned out to be an online survey co. that wanted to sell me cruise tickets. Called the other number back and was put on hold for another 25 plus minutes before being disconnected.

I relocated to Georgia from Kansas and they still wanted to charge me a early termination fee. I resolve it by just paying the monthly fee of 19.00 on service I couldn't use until the end of my contract. It was much cheaper than the fee. I just can't believe they refused to work with me on the circumstances. For that reason I don't do any business with them. I feel there will always be something in the small print to get your money.

I received a bill in July 2014. I called Customer Service and talked to someone that could not find my bill, with any information I gave them, that came off the bill. After much time of trying different things, they finally found me. But could not say that the bill was mine and said since it was not associated with my SS# so it would not show up on my credit report. Received another bill the next month, called again, talked to another person, got the same answer. So shortly later received a letter from collections. I ignored it (big mistake) because I was listening to what the CS agent was telling me.

Upgraded to new phone. When I ask the salesperson if anything on my account would change regarding the current apps I was using, I was told no. I upgraded my phone and found out 3 days later that I could no longer use the Visual Voicemail function (reading voice mails instead of having to listen to them). I was told by a Senior Tech (who was not even aware of the change) that this service was discontinued in July 2015 and when you changed phones it was unavailable unless you qualified the "Disability Plan Act". I am not disabled but there are situations where reading a voicemail is absolutely necessary. This function needs to be made available again for AT&T customers.

AT&T has the most unbelievable unprofessional customer service ever. Looks like a work from home because many called, you hear the children in the background and it put you in the hole for no reason. When it comes to knowledge, almost unnoticed people laugh at gilded, you asked a simple question, it took me 48 minutes to get an answer. That is really unprofessional. It is possible, I will give AT&T customer service -10 stars. This is the reason why I decided to go with different network for my telephone business needs.

Both my sons recently purchased a new iPhone. They were charge $750 each at the store and then were also charged a $25 a month equipment fee for two years. Therefore paying a grand total of $1500 per a phone by the end of the two-year contract. I've spent a total of 90 minutes on the phone trying to have the situation rectified. AT&T agrees with me that it is a problem but they haven't been able to make it right. They said it must be a mistake and it should not of happened but they will not correct the problem.

Since February of 2015. I've had intermittent issues with my U-verse and Internet. The end of September I have noticed our U-verse and Internet has been shutting down and I only get about 10mbs if it was even working and I pay the max turbo which is 30mbs. I called several times to fix the problem but I just get a runaround and told me that my problem was the main box outside of my house. I told them what ever it is to fix but they cannot get me a time when they will fix it. I am paying $227 for a service I don't get.

Every single time I have called ATT and they promised a product, service, or price they messed it up. There are too many examples to list them all here. The most recent example would be how I was promised to have the early termination fee waived by a "manager".. and I use that word loosely. I was told by workers that they see the notes in the system and that I won't be charged. Just got my bill today and I was charged 135 dollar early termination fee. I think they find the people with no common sense, no brains, and no people skills and offer them a job. Goodbye ATT... Hello Sprint and Comcast!

I pay $222 a month and 47 for my U-verse Internet and the plan is Mobile Share Value 1GB with Rollover Data 1gb with 3 phones. How I or anyone else can be so stupid? You'll cut my service twice now over a used phone that I pay in full for to replace my son's broken phone and at checkout, you add a 2 year contract. Check the phone history, never been used. TODAY WE WENT PREPAY unlimited data AND I SAVE $100 a month. AT&T just lost a customer and let me be the first to tell all what a joke AT&T is.

On Oct. 9, 2015, went into store to purchase phone and plan. Purchased phone and plan which was put on my credit card. On Oct.10th returned the phone. Did not like the phone at all. I was charged a 35$ restock fee, and was told to call 800 number to get the 30$ plan fee that was put on my card in the store where I purchased phone. I had the phone less than 24 hours. The 800 number that I called said no refunds for plan, a What! I have been trying since Saturday morning to get my phone switched back to my previous carrier. It is Sunday morning, still have no phone service. I feel like AT&T is holding this up in some way. I am not technical with phones and how this whole thing works, being a senior citizen. I do know one thing - AT&T will never get my business ever!

The worst company I've ever dealt with. I can't understand how such a large publicly traded company can run this way, it blows my mind. Cheating people with hidden cost, charging me for things I never agreed to that are so "hidden" in the bill you don't see it for months, or adding $30 to my bill for not choosing their "next" phone program? I paid for a new iPhone 6 in full from AT&T and a week after I received the phone, I get a letter saying I have to pay $30 more a month simply because I didn't choose to buy the phone on their "next" program. WTF? Seriously?

AT&T lowers Mbps over time as they raise your bill price. There is no clear limit on data but yet they constantly dial your speeds back. I had 16 Mbps plan, checked it after 6 months and my bill has risen $20 and I now have 3 Mbps without changing plans.

My wife has had AT&T for years. She complained about it continually. She stated that they would put cost on the bill which she did not want or need. In evidence of that, she is engaged in the class action AT&T suit for such actions in the past. Another incident, she requested the Samsung tablet, $10 a month payment, be removed and taken out of service once the contract amount was satisfied. They did not remove it until recently, at least 2-3 years after it should have been taken off service.

My contract started in June 27, 2015. From the beginning the salesperson told me that my wireless plan was going to cost me $58 dollars and the new iPhone 5C was only cost me $0.99 cents. After three weeks I received an Invoice for $145.00 they billed me for first month and the last month plus charged me for the phone line **… I called them and I was able to take the charge for the line since I did not used it. I already had my one phone number from Sprint.

I had AT&T service for 2 years prior to September 2015. I was under a contract for 2 years which I was told would end on February 2015. I changed to Verizon in September and much to my surprise I got a bill from AT&T today with a termination fee of $135.00. When I called they informed me that I was under contract until January 2016. I moved to Arizona last November and kept the number and service with AT&T. In the first place I would never renew my phone service with AT&T because I have had serious problems with them in the past. I know they are in error of this information.

I canceled my account with AT&T because of their terrible customer service and outrageous pricing almost 3 months ago and switched to T-mobile. I paid almost $200 worth of early termination fees to get out as fast as I could. I received an email yesterday saying I have a past due bill for AT&T for $233.76. I call their customer service line and wait on the phone with 6 different representatives for over 2 hours trying to figure out why they are still billing me. At the end of everything, they say that the bill is valid because my account was never canceled. What? I remember calling in and being told that by paying them this extra $185 in early termination fees I would be closing my account. And now they're still billing me?! I will never recommend AT&T to anyone and will never use their service again.

This provider charge an outrageous amount for first month of VERY basic service ($242.00) and then when we dropped back to just internet service (which they are still VERY high on at about $90.00), charged an extra $105.00 for early termination fees.

In December 2014 I lost internet service. I called AT&T and there was when I realize that I had no paper bills even when I have never signed for paperless. After hours in the phone first searching for the account number, they told me that I would have to buy a new modem, I asked if I could change from DSL to U-verse. They said yes. I have the equipment from other location. So, they promised they will install it the next day. I did not went to work waiting for the tech. By 1 pm, I called to ask when the tech was coming. They said that I was scheduled for Friday (that day was a Wednesday). I told them what the lady promised and they said that she should never offer that. So, in that moment I request the cancellation of the service, making sure both services DSL and U-verse were cancelled. It took me until January to keep calling and telling them that I did not want neither of the services.

This has got to be the worst wireless service I have ever had. I switched from another service and am very sorry I did this. First of all, people call me and sometimes my phone rings and sometimes it doesn't. Most of the time when people call, it goes straight to voice mail. Secondly, I get constant dropped calls. When I make a call, it takes 20 seconds in dead silence and then the call may or may not go through. If the call goes through, it just drops. I called AT&T and they told me to shut down the phone and restart it. I have done this many times, but it doesn't help. When my contract is up, I will NOT renew it with them again.

Don't know where to begin due to this situation being a nightmare. Ordered New Service. Installation technician could not completely install due to obstacles, but was able to get partial. 1 day later Cox cut all connections. Attempted to cancel service. Called over 50 times to get account straightened out, it never did. I continued to receive overdue bill notices for $150.00 (only had service for 1 day!!!). Began receiving collection calls, yet I called and documented each call, with them promising me they would look into it and call me back - never called me back. Ended up paying so it would not negatively impact credit score. DISGUSTING.

I have been trying to cancel my service for 3 weeks. I have paid all fees required to cancel my service. AT&T will not unlock my phone number. This has resulted in me paying for two cell phone companies as they did unlock 3 of my other phones. They have been difficult and transferred me 4 times to speak to someone. Each time I had to repeat all of my info. I asked to speak to a supervisor and was told they were not available. I asked for the name of the supervisor. I was given only a first name. I asked for the last name. I was told they didn't know the last name. REALLY? Who doesn't know the last name of a supervisor.

I called for internet service problem back in July 2015 for not getting any signal. CS Agent cannot resolve the problem and suggest to send another modem to replace the old one. Since I paid for the modem last year for $100 to begin my internet service I was told that if a pay this amount I will technically owned it. So all was set until last July, which I had to call them to fix my signal. Anyway, before I agreed to them I made sure that I am not getting charge for replacing my modem, the service and installation and the modem itself is free of charge. I got 100 percent response of NO CHARGE will be put on your bill. For that I said yes! The technician came, brought the new modem and took the old one.

I needed to cancel my DSL service due to moving, but when I called AT&T and after being transferred numerous times explaining my situation over and over they were unable to find my account. This wasted a ton of my time and yet never got my issue to close my account resolved. Thus allowing AT&T to continue charging me for a service I was not using. Finally after digging through my boxes I found a bill with an account number and called back. I was assured she would credit me for the time I had not used the service and close my account. I was also promised a call back about new service which never happened.

We chose to go with a bundle package that included a $100 rewards visa card. We never got a letter in the mail (which AT&T claimed they sent) that was suppose to inform us how to claim the reward card. Whenever we called to complain, a customer service representative would tell us they would take care of it or we would be disconnected after an hour of being on hold. Once we got a hold of someone who wasn't disconnecting, we found out the rewards card expires if we do not claim it after a month. So AT&T swindled us out of $100. The only reason we chose the bundle package (which was originally more expensive) was to use the $100 card towards those bills to make it less expensive than the non bundle option. We feel like our time was wasted, our satisfaction was not their concern, and we ended up losing money because of their mistake.

I really am so tired of AT&T. I have tried so hard to stick with them as a company. I have had them longer than any other service but they don't want or need my loyalty. A mobile phone is an item designed to be mobile, to be used wherever you are. I recently talked with AT&T and told them I was anticipating an upcoming move for my family. I have been and stayed at our new home and the AT&T service is horrible.

I received a statement last night from AT&T, although I haven't been an AT&T customer for years. Upon opening the statement, I discovered that I had a credit of $24.28 on my account. There was no explanation as to where this credit came from, so I called the customer service number to get some answers. I repeated "representative" to the automatic answering robot approximately 50 times before being put on hold for the next available representative, who picked up about 10 minutes later. I explained the issue and asked her where this credit came from. After asking me a bunch of security questions that I was lucky to still remember the answers to, she looked into my old account. Apparently, I had made my last payment on 10/29/2011 (FOUR YEARS AGO!) and had overpaid by $24.28. She then asked me if I remembered why I overpaid.

Being charged for promotions they forced on me & extremely rude when it comes to setting up a onetime payment plan. Haven't had access to online to view my bill to see what I'm being charged. To turn off the automatic paperless I need to login to account online. Makes no sense. Seems like I can’t get access because they don't want me to see the overcharges. Extremely upset.

I have been fighting with AT&T about a monthly $7.00 + tax leasing charge to my account, on a Modem I paid $99 + tax when I first got the service. Suddenly they decided that they are going to charge equipment leasing fees on it. How can they charge a lease fee on a Modem that was paid for therefore own by the consumer? This is ridiculous, imagine how much money they are stealing from the many people who paid for their modem, and are charged these monthly fees? There are Millions of Dollars they are stealing from Consumers. I hope someone does start a class action suit to make them pay for such charges and aggravation related to them.

Because the service as of now is terrible. I have had my phones for about 1 month now and I have had nothing but problems since. I had issues the day I wanted to buy the phones and it ended up taking 4 days for everything to get worked out. Then where I live and the roads I travel and where I work, I have no signal and I am forever dropping calls. Sprint had the ability to make Wi-Fi calling and AT&T does not (WTF). This sucks because if you did, then at least 2 of these would be handled. Then I get my first bill saying that I am $177 late but with no statement on as to what the money is for. When I call you all, I get hung up on and talked down to like I am crazy for wanting to see what I am being charged for, but yet AT&T can not even tell me.

First bill arrived with a $49.00 + tax service connection fee which was not disclosed when I ordered the service. They did remove this fee upon calling. Second bill arrived with fees that were not correct including adding services I never ordered plus not removing voice mail charges. I called - spoke to representative who told me that a $35.00 credit would be applied to my account. I deducted this $35 upon paying my bill.

I purchased an iPhone from AT&T in Anchorage Alaska as an 80th birthday present for my mother who lives in Salome, Arizona. I also purchased the GoPhone service at the same time. Later, I found that AT&T does not have service in Salome, Arizona. I thought that since I had purchased the phone outright and was sold working service in Salome, I would have no problem getting the phone unlocked so I could purchase service from another carrier that covered the area. I have spent hours trying. I have offered to pay the 6 months of service up front to get out from under this contract, but have been told by AT&T that I have to keep the service for 6 months of time, even though service is not provided in Salome, AZ by AT&T.

They have excessive random charges. The plans are simply outrageously expensive. No network coverage and when complain to the customer service, it's not addressed and just repeat that the charges are valid. What a rip off company!

Now, I know what you're asking yourself; who on earth would want a two year contract these days? Well friends, Romans, countrymen, I can tell you who; us mythical creatures with unlimited data, and for obvious reasons, few more important than AT&T's CEO losing sleep over it, I'm more than willing to hang on to that bad boy. Except, now there's a problem, and it goes a little something like this: the CEO of AT&T says, and I quote, "I regret how we offered our data packages in the beginning, we basically said 30 dollars, all you can eat. I lose sleep at night over this and other things such as Apple's iMessage."

The past week my wife and I had been getting notices about our cellular data usage two weeks into our billing cycle. Here's how it played out: Notified at 75% of plan. Notified at 90% of plan. Notified 100% and over plan and will be charged $15 for an additional G. I go online to my account and look at things and try to find out more. Fruitless. Go to the chat help and explain my problem. Basically it's this. We are not using our phone any differently this month than the months before, yet our data usage is way out of line.

I was with T-mobile when I stayed in Seattle for about a year. Tired of their small coverage and switched to AT&T since I did not want to buy a new phone. Talked to the man who work at there and they assured me that AT&T has the largest coverage and fastest 4G internet speed. I chose goPhone prepaid instead of signing a contract. I was fine with AT&T all the time when I stayed in Seattle since it is a big city. When I moved to South Carolina, problems came one after one!

I purchased an iPhone online 5 days ago. They charged me yet cancelled my order with no explanation. I called customer service to ask why. They told me because my bill was passed due so the phone was cancelled. I said it was not late, and they said they used my payment for the next month and my current payment was late. I told them that cannot be true as that would be illegal. They agreed and said they had no idea why the order was cancelled, yet I was still being charged. After one hour on hold they told me they would give me a courtesy credit for my troubles (after practically begging) and they would be refunding my money for the phone in 3 business days or less. I called back 5 business days later as I was still being charged for the cancelled phone. They kept me on hold for "an indeterminate amount of time" waiting for a supervisor because the girl couldn't help me.

I ended my connection with AT&T after ten years due to their increase in prices. After a month, they sent me an early "termination" fee of $184. Funny thing is, I have never signed a contract with them! They established an auto contract renewal, which I have never seen evidence of or approved of. I was able to resolve the problem after spending about 30 minutes with a very kind representative. 1 month later I receive another bill from AT&T for long distance of $50. First of all, I have never called long distance. Second of all, I have NO connection with you whatsoever. So I called AT&T again.

I cannot believe AT&T is willing to lose $1000's of dollars in revenue a year over a $200 credit. Their agent told me I would be charged $40, instead I was charged $246. Is it too much to ask a company to stand by what their agents are telling people?

I have used my phone card and used local number to dial out US for international call. I’ve been using AT&T and this international phone company for many years and never get double charge from AT&T. I never used 011 to dial out which is I don't use AT&T line to make an international call and they scam and charged me for making international call thru their AT&T line. They reduce from $170 for 49 minutes phone call to $25 for connection fees. Are they a thief? They said they don't support 3rd party, is that right? I would like to let everyone knows that AT&T is a scam company. You should lock your international call so when you use your phone card they couldn't charge your international call period.

Like most customers who wanted to have the latest phone, I switched to AT&T from Verizon back when the 1st iPhone came out and been stuck with them ever since. Overall, it was an ok service and lived through all the upgrades. For the past several months my service been nothing but a problem. Missing calls, text messages, poor reception, slow internet. Spend countless hours with technical support and did everything possible but the problem was never resolved.

I have only been billed correctly twice in a 15 month period. It has been a lot of fast talk. I've been told for security purposes they are not allowed to email or send a response in writing. Initially the receivers were at no charge and every month I had to call in for credits to be issued. Each month after a good 30 minutes on hold I eventually did get my credit but the next month the same hassle. I finally stopped calling. I just send them the same letter with my bill each month. To add insult to injury they increased the receiver fee a few months ago.

I bought a HTC Desire Pay As You Go at Best Buy the first week of January 15 for $183 with taxes. On July 22, I called technical support because the phone was not working properly despite 2 master resets. The tech told me that the device may have a manufacturing issue and it was still under warranty. A replacement device was sent to me two weeks or less after the conversation. 3 weeks later, I received another device which turned to be my old device with a letter stating that the phone had water damage and therefore I must pay $199 for the replacement. My monthly bill was up by $223 due to the replacement phone.

This is the never ending AT&T horror story. Back in July I called AT&T to get internet. The guy on the phone quoted me 14.95 a month for a year and no installation fee because I was a former AT&T customer. I got my first bill and it was $190. $130 for the internet per month and an installation fee. I called and was told they would fix it and they told me to pay 14.95 for that month and then it would have to be 29.95 a month for the remainder of the year. And then a couple of days later AT&T showed up to install a land line that I never requested. They said I missed my appointment with them. I was at work and never knew anyone was coming because I did not order a phone!!! Tech came out on Saturday and "fixed" what was done.

I was on the phone with AT&T representative asking a simple questions and I called around 10:05 am and they were keeping me transfer to different representative. I requested to speak with a manager and I was on hold from 11:05 am until 12:25 pm and I got disconnected. I have been AT&T consumer for last 7 years. Thank you AT&T.

AT&T always overcharged and the service is not good. They tell me I'm going to pay 54.00 monthly and they charge me over a hundred. I need someone do something about it. Please help me.

I spoke with 6 people in 1 week and all 6 people had a different story. The first 4 people said they would fix the billing issue that is AT&T's fault and then they never did! Then I called two more times and the other two people had an attitude and said the other 4 staff members lied to me. I asked them "why would your company lie to me?" I'm the customer and I expect someone who tells me "I'll fix the problem to fix the problem." I can't believe this. And now I have to call and speak to the 7th person and my billing issue is STILL NOT FIXED. AT&T is a joke.

2 yr. contract, you pay $200 on upgrade, eligible. Compare at about $28 a month 30 mos., ridiculous and I wasn't told that on upgrade, I'd lose accumulated data. Looked at my data remaining, it had started again, losing about 12 gigs. Deceiving as I used to pay $105, taxes included. Now I am paying around $150 a month... more.

iPhone plus 6s ATT. When texting the screen is black. Phone goes off, will not come back. On call ATT they tell you call apple. What a joke. Call apple, Apple says Download their update. So you do that but their update is corrupted so another update to fix first update. Then your phone is still screwed up then its restore your phone. One person says iTunes. You go there. Next rep says, "no, go to iCloud." Back to iTunes, phone still not working. 10 hours on one phone, still not working. Phone under warranty and you have to put up with this. They corrupted the phone with their update next update to fix the first update which corrupted my phone. Had to reset everything on phone. Word of caution: Stay far away from ATT.

Tried to take advantage from my broken english. I tried to buy 2 watches Motorola 360 and the sale consultant Dennis ** told me that the Motorola 360 was compatible with iPhone 6 plus. Also he insisted to sell me the adapters for it telling me that was all the package together was the offer from AT&T for the week (after I found out was not true.)

I upgraded my iPhone recently. I went to the store and it all went smoothly. I was talked into an iPad mini which I do actually find very useful and it was free apart from a small ($10) monthly cellular charge. What I am very miffed about is that I was not told of the $200 deductible on the insurance. If they told people about the deductible no one would keep it. I only found out because I cracked the screen cover which they can sell you for $35. I got a replacement on Amazon for $8.99. So be warned. Your iPhone insurance has a whopping deductible which they do not tell you about - until you have an issue.

AT&T is by far the worst company that I have ever gotten with. 1) They scammed me for at least over $15,00. Within my two year contract they tell me that I'm going over my data almost every month so they charge me an extra $100 every time. I think I paid my actual contract monthly payment only five times within two years so I've called them multiple times, reported it and they tell me it's my phone. It runs data on its own, so I took it into my own hands and turned off my data for a whole month and still somehow I went over. You tell me how that happened. It's easy, I'm being scammed by this company.

I upgraded one of the phones to iPhone 5C under our Family Share Plan 4 months ago. Sales rep at AT&T store in Santa Monica stated the cost will be $0.99 plus 2 year commitment which I agreed to. Now that I want to change carriers, I found out AT&T changed our plan to Mobile Share Plan without my knowledge and authorization, and requesting $350 to unlock the phone to be able to change carriers. AT&T spends billions on advertising and getting new customers yet play shady tricks on their clients as soon as they find out one of their customer is leaving them.

The service is very bad, customer service is the worst and I keep getting random bills and extra fees every month. When I go to AT&T store to complain about these issues all I get from them is "you can cancel but you still have to pay cancellation fee". I hate this company.

AT&T arbitrarily charged my billing due date from the 1st of the month to the 25th of the month so I ended up paying twice in the month of July. I called billing - they say it's correct. I kept trying to tell them I will be making 13 payments this year instead of twelve. They don't get it. Said they would give me a $25 credit, for what? I don't owe you anything. They will probably shut off my service by Monday. I spent over 4 hours on the phone with them... I should be billing them for my time. Monday - a complaint will be filed with the attorney general's office. This is a class action suit in the making. I'm done with them.

I purchased an iPhone 6 in Jun 2015 from an AT&T store in Tracy, CA thinking it was brand new, 100% apple iPhone for my wife. I paid full price, cash it out. Two months later we started noticing problems with the battery dying. We called AT&T customer service several times trying to fix but no luck. They recommended taking it to an Apple Store which we did, an hour away one way. The Apple store recognized it was only three months old and was willing to replace it. They decided to open it up and see what was wrong. To our surprise, they discovered that the battery was previously replaced with an non-apple battery and is being held with white tape. They also discovered that the display had a QR code that is not on Apple displays as well. Of course this meant that they weren't going to replace the phone and that now I have to deal with AT&T.

I bought 3 different AT&T prepaid card - this is the first time I will use this. The first card was a $45 Worth - refill and go. I was not able to use it because I don't have the right cell phone carrier, it was not use at all. The second card is worth $25 and I was not able to use it. It was not scratch, good as a new card. I try to refund it at Walmart Rosemead where I bought it. The manager decline it even with a receipt so for the At&T prepaid card these are ripoff and a scam...Be careful users of prepaid card of At&t. I am really disappointed about this. At least Walmart Rosemead should be able to refund my second card!

Was with Verizon and want to upgrade phones so we talked to AT&T and we told there is a great promotion that we would get a $200 credit after 90 days per phone for switching service. Sept 17th was 90 days. I called and was told "Your money will show up on the next bill." I checked again Monday Sept 21st and we showed a $200 credit. When I called I was told there is no $200 per phone program. I persisted for 10 minutes and asked to talk to a supervisor and mysteriously all of a sudden they found the $200 per phone program and assured me everything was taken care of but he did not have enough credit available to process my credit that it would show up in 24-72 hours.

From day one I've had bad experience, sent me three phones cause first two didn't work... DO NOT GET AT&T. I spoke with EVONNE last night in accounts receivable. She was so rude asking me if I pay attention to my bill, she was arguing with me. I told her she sounded rude. She said, "so do you." Wow horrible. She must not care about the customers cause At&t doesn't inform their employees to treat us right. At&t doesn't care about their customers, just money. I'm honestly canceling my service with them because of Evonne from accounts receivable and I have Directv.

Been with AT&T for over 5 years - had problems with it. From the start they lied to me, overbill me, take advantage of my wife. She told them she was computer illiterate and wanted something that she could operate with no problem. So what they do? They gave her a Galaxy 6. I have a hard time using. Then she figured out she didn't know how to use it and tried to return it. And then I told her that she had 30 days to figure it out. And after 20 days or so she wanted to return it. They told her she couldn't because she had to return it within 14 days not 30 days. Lies, lies, lies.

I switched to AT&T last December and ported 3 lines with them with new devices. To my surprise the first bill was for 6 lines totalling $499.78. I call their billing and customer service immediately and after 2 hrs of haggling I was able to convince them that I only have 3 lines. Every month my bill amount would vary and I had to stay online with them for an hour before they would issue partial credit. I got tired of it and decided to drop them although I am still under contract. I paid $255/line penalty, a total of $765 to get rid of them. I confirmed with rep when I cancelled that there will be no more cancellation charges except what I paid already and she confirmed. To my surprise again, my last bill was for $1077. It had a credit of $765 that I had already paid and $176.59- my monthly charges plus unknown charges of $135.41 ($765 + $176.59 + $135.41 = $1077).

First I went with AT&T wireless due to said work discount. I was quoted for 3 phones, the bill would be under 200 dollars a month. Very sadly mistaken. Discount didn't go into effect for several months, every month an unauthorized change. On the phone with billing an hour or more each time. Then went with with U-Verse, screen freezes, dropped Internet, lies of cost. I was told I would be able to use the rewards card to pay the first bill. Sadly was a lie. This company is based on lies. Beware.

They were stealing my data then forcing me to pay for the overages and now I have an outstanding bill of $382.40 and they are harassing me for payment and have sent it to collections.

This is a complete honest review of a few instances why AT&T is a good "service" provider, but they lack customer service and are not customer orientated. I say this because if you want a company where you will have service everywhere, maybe it is for you; however, the anger, confusion, and play with your money they put you through is not worth it. I, for one, am concerned about my money.

AT&T talked me into getting the insurance plan, $7 a month they told me. But if I lost or cracked or broke the phone it would only be $50 to get a new one. This sounded like a good idea since the phone was for my 19 year old and was the new iPhone 6 and costs $700. One month later he broke the phone. He went into AT&T and was told they had to mail it away. No instant replacement - they ran his credit (?) and then when I got my bill they charged me $200. I just got off the phone with them and they said too bad - nothing they can do about it. I said "your employee told me $50 deductible" - they said "well it's $200."

Horrible! Drove to two stores and a corporate store given the wrong information. At 3 stores the excuse was the employees are new. (What happened to training?) They are money hungry - no loyalty to a customer over 10 years. Wrong phone ordered - no initiative to fix.

After making a complaint with the BBB I was contacted by the office of the president for AT&T. After speaking with him I was told they will do nothing for me to let me out of my contract even though it's cause of their horrible service. If I want out they want my phone I paid 400$ for and me to pay 205$ to terminate. This is a horrible company. I have been a great customer for 5 years and dealing with their horrible service and customer service, I just want out and they won't let me. They want to continue to collect my money monthly for their horrible service. This company is the worst company I have ever dealt with. I will not recommend. And advise all customers to stay clear of this company.

I just want to say I've never ever wrote a bad review in my life. This has just really pushed me overboard this morning. Pre ordering a phone to me was ordering the phone before the phone is out to everyone and receiving it before and stress free on the release date. Not with AT&T. I was up waiting on September 12th until I was able to preorder the iPhone 6s plus rose gold. I've had the iPhone 5s for 2 years and I was waiting patiently to be eligible for the newer one.

They try to tack on a bunch of extra fees to my bill every month that requires a 30 to 40 minute phone call (most of it on hold) to remove the fraudulent charges. That's exactly why AT&T was called in front of a congressional hearing and found to be in the wrong and yet they still do it. They are ripping off millions of dollars every month from their customers.