AT&T Wireless Reviews

I've been with AT&T for over 14 years. I've always received great customer service over the phone and in the store. Their service is reliable and prices comparable with other reliable companies.

I've been an AT&T customer for almost 30 years and have had dependable, customer-oriented service during that time period and I have no complaints.

I have been a AT&T customers for many years and have been very pleased for the services. I have not had a problem with Dropped service or had to say "Can you hear me now?"

I have been an AT&T customer for nine years, and I haven't really had many problems with them, but there are some issues with them. The first is their customer service. The reps are unprofessional and they tend to lie about services and billing quite a bit. The other is the fact that AT&T does not offer incentives for loyal longtime customers. You have to practically beg them to reward you with something for sticking with them. This shows a lack of good customer service.

I buy $50 phone care once a month, load it on line. I get unlimited phone (calling and receiving), unlimited internet and unlimited texting. My husband asked at AT&T if they could match this if he added me to his phone plan. They said no.

I had a few questions regarding my iPhone. Amanda was very helpful & professional. She took the time to listen to me and answered my all questions in professional manner. She was also patient, kind & very easy to understand.

I like AT&T. The service is fine but they are expensive. I'm toying with the idea of going with one of those cheaper providers but they don't offer insurance and I can't afford to replace my phone if it breaks down or is lost or stolen.

In the area I live AT&T provides the best coverage. The family plan we are on is the best value of any competing company. They have been very helpful setting up international calling plans whenever we travel.

I am pleased with the variety of plans available and I generally have AT&T service except in remote areas. The well-traveled roads in Montana are generally covered.

AT&T Wireless was the best company in customer service, but today you get high prices and no help when it comes to billing issues at customer service. Calls lost is very high and internet usage get limited speed in congested areas.

Their representatives will each give you a different answer to the same question, very frustrating. I recently spent 2 hours on the phone setting up internet service and was disconnected. I went into my account and did chat and an additional 2 hand finally had a knowledgeable rep who set up what I needed. True it was a tricky setup but the first rep just wanted to move on and get it done not caring if it was correct or not. 4+ hours is over the top in trying to get service.

I haven't ever had an issue with them. That says a lot! However, I am not the primary on this account. I do get updates through text regarding our account though, so that is helpful.

They started with a bait and switch on the original contract for telephone, internet and U-verse. They first admitted they changed the price and said, "We don't offer the services at that price." They advised that the agent was not authorized and had seen the original quote for services. They offered a price about 12 dollars more. I agreed when they told me that they would not raise my prices for 2 years. Later, they raised the price again. Every agent I spoke with later said they couldn't change the rate and said it was not in my record that I was guaranteed for 2 years. Obviously, that was another bait and switch. They would provide a temporary fix without advising it was temporary and raise my rate under the guise that my promotions had expired. I understand and speak good English. I know what was said and I know what they did.

I have been a customer of AT&T for the last 10 years, service is always good no matter where I am trying to connect. Very happy and will continue to be a customer.

I like their selection of phones but their phone plans are overpriced. It appears that both AT&T and Verizon offer little savings. I will likely try one of the smaller vendors in the near future.

AT&T gives you many easy options to pay your bill. I have not had any problems with my service. When I lost my phone, I was able to get another one very easily. I'm very happy with my service.

AT&T keep raising the bill. If you call for help they can't help you or won't. Every time you call you get a different answer to the same question. I have been a customer for lots of years and always pay my bill on time. I am going to get rid of them soon as I can. You have to wait on contract to expire. Another bad thing.

I have been with this company for the past 20 years. There has been some improvements. Since I also have DirecTV, streaming is now free. I also like the changes in their international plan. It's much easier to understand. Also the company changed its online format which I really like. It's much easier to navigate.

Been with AT&T 14 years. Have no inclination to change. Never have any problems with my service. My only gripe is they don't do upgrades anymore. You are required to pay monthly and still require contract and buy the phone whereas I liked it where you bought the phone for a fantastic price as part of your contract.

I have been with AT&T since July 2015. In that time I have had to call them with billing issues around 20 times. Each time I was on the phone around a hour. Their customer service sucks. I finally got my problem resolved by asking to speak with the supervisor's supervisor.

AT&T does not get reception everywhere. As a matter of fact it is terrible we are paying for phones that we can only use about 40% of the time. Even in bigger cities we have dropped calls and cannot send text because there is no signal.

I have had AT&T for approximately 8 years and I'm very satisfied. I've only had a few problems with service. Their customer service phone number is not easy to get through, voice system is ridiculous and by the time you get to speak to a representative you get very frustrated.

Every bill is a different amount and it gets tiresome. I've gone up $20 a month in the last few months. The wireless is very slow also. It's a necessary pain in the rear!

In August 26, 2016 I purchase a Galaxy Note 7 with a Buy One Get One offer at the ATT Gainesville VA location. The free phone was shipped to me a few days later. These phones were recalled by Samsung Sept 26, 2016 replaced with other Galaxy Note 7s, and in Oct 15 2016 the replacement phones were recalled as well. We were given two Samsung S7 Edge and were told the buy one get one deal will apply to the replacement phones. Over a year later ATT has not honored this contract and have billed me for both phones.

For the last two month they are charging me for FaceTime calls, that is a service free. Now they are telling me that some times FaceTime calls stop at middle of the call and at&t start charging for the call. Few month ago they try to charge me for internationals calls too, but I have my phones blocked for that. They did to me that they can't block my cell phones completely, because if I tried many times I can make the call. I fought hard and they remove charges. Now I think they found a new way to steal to the customers. Very bad for them!!!

The internet connection keeps dropping two to three times a day and it takes ten minutes or so to come back. It's not like I picked the cheapest plan. My AT&T bill is higher than my electric, water, sewer, gas bills combined. AT&T blamed me and said it was poor connection in my house and said need new wires. My son and myself went under house and pulled new wires, that I went and purchased, and had them come out and connect. Still the same, lose service to internet and tv???

I've had good experiences with AT&T, but much too expensive for what you get bandwidth-wise. They insist on trying to bundle everything together so that they can be a "sole supplier" which won't work for me because I have cut the landline and will cut the tv cord as soon as I am able to.

AT&T is a very professional, well-run company. I have been an AT&T customer since 1990. They have best service and wireless strength. But I wish they had total TV and internet in my area.

I have never had any bad experience with ATT. I was taught customers were always first, agents always very professional, skilled, knowledgeable, curious and gets the job done.

This company is an awful company. Their customer service seems to never be able to fix any problems on the first try. They charge you for things that you don't sign up for or raise your bill without even telling you. I will never have any AT&T products again!

Sometimes depending upon the rep you get when calling/Chatting, excellent service overall. Service is very reliable and they have extra benefits to regular customers.

As a AT&T customer in my opinion to get through to a real representative is horrendous. Personally I strongly don't feel they care about customer's concerns. In addition their billing system is never accurate and every month I find myself having to make attempts to get to a real representative to get an accurate bill.

It doesn't matter how much data I have used, the last 3-4 days before my bill is due, I get slowed so drastically that I can't even watch YouTube videos. Also, just recently the service has gotten close to nonexistent in places I never had trouble before.

I started my morning with doing the ATT.com phone upgrade, my phone broke last night so I'll just use my upgrade that's been sitting there on my account. Had a flight to catch tonight so did the "In-store pickup" since my phone died the day before. Website could not do in store pick up because an error. I tried 4 different stores to see if that was the issue, did all the steps the online reps told me to do. No luck. Fine. No issue. Still got time to catch my flight.

We have been with AT&T for over a year now, and it has been the worst experience yet. We live in Yucca Valley California, which happened to have an outage with the AT&T tower for 3 weeks. We were able to make a phone call about 2-3x a day, with services being sporadic in nature. We could not RELY on a phone call for any reason. We spoke with Joel ** from Mobility Sales + Service, and we were completely deflected from the any form of compensation for this issue.

They are my only option in the hilly area I live in. I hate them. In the past ATT charged me after I discontinued my account and would not repay the money they took automatically. They did this to my neighbor as well. It's systematic. I would never recommend them and wish I had other options.

Use the landline the most, and would like to never get rid of it. Rarely cellular does not work, and occasionally have to go to the landline to be able to hear the conversation. AT&T is also our landline.

Just overpriced and customer service seems to care more about sales when I'm trying to downsize. The service itself is better than the previous providers however I'd like to see international calls be a one flat rate.

The website has gotten better, but still needs a lot of work. I think the design could be a little more user-friendly and not so difficult to use. Also, I avoid going in the stores because the young kids they hire could at least have some training in customer service. Cingular had Stellar service before they became ATT, but it's still way better than Sprint's non-existence customer service and Verizon's high prices.

They are expert at bill padding and switch and bait tactics. We have to spend several hours each month to go over their enhanced billings. We will leave them when the term ends.

If you have a question or problem, it will take you forever to get an answer. Most of the people working on the call station have such a strong language barrier. It's hard to understand them.

The service is excellent but the customer service is horrendous and many time the website does not have the answers needed nor the chat service as well. Many times with customer service, the proverbial left hand does not know what the right hand is doing.

AT&T has been charging us way too much. Paying out over 350.00 a month. I have called them several times over the last two months and they always smooth it over and say I am on the best plan etc. Since I have everything bundled it is a majority of the expenses from wireless with phones that were suppose to be free. The wifi does not work very well and goes in and out at my home all the time!

I only pay for voice and no data. It is not reliable enough to get data and be worth the while. The company is too large to take care of personal issues.

OMG. If I could possibly give a negative star score. First and foremost, their pre-pay plan doesn't cover a full month. It covers 30 days, which means that they get an extra half a month per year in payments, and your due date will change every other month. Sneaky sneaky. They unprovisioned my sim, forcing me to call them for over 2 hours, then when they couldn't resolve it, they sent me into a store where I had to spend another 2.5 hours in the store, dealing with this mickey mouse organization.

Bills are intentionally difficult to understand, and I have been overcharged for almost a year. I spend an hour a month on the phone with customer service, but they are never able to correct anything properly.

Too big a company. Sometimes rude, sometimes no speak English. Generally service and problem solvers very helpful and good. Rate, plan and upgrading agents sometimes confusing and just plain problematic but online seems ok.

Sometimes the system forgets passwords. They are real helpful in helping you reset your password but every rep does not know everything. You sometimes have to talk to more than one person. Also, they should give better discounts to long time customers.

You usually talk to four or five people from AT&T before the problem is solved. It usually take less than 100 words, but more personalities that you deal with to solve any problems that you have, when choosing make sure you double check to get the price to fit your family's budget.

I have an AT&T Go Phone, I love it but the service isn't that great. I can't use it in my house so I have to have a landline, kinda stinks. Don't have cellular service most of the time.

My only concern is that there are less expensive providers. Other than that I am very happy with the service. Great customer service, ease of access to customer service, very little or no service downtime.

The products are good. The consumer service needs to be improved on. You go into any store, you have to wait forever and then sometimes they don't even know you or try to find why something is happening so you leave more confused than when you went it.

Supposed to be high speed, but never gets to 20 Mbps and loses signal strength frequently. Is bundled with TV and phone because the TV is too expensive on its own. At least once a week, must reset the router and printer. Tiresome dealing with the automated service techs.

We own a small family restaurant in Los Angeles and we've been having issues with our VoIP and U-verse internet since 2012. Connection gets lost at least once a month and happens so frequently that all of our employees have the service number written down. We utilize the internet for our POS system and telephone lines. Imagine how chaotic it becomes when the internet goes down.

I've had AT&T and Verizon. Quite frankly, I like AT&T because this service allows me to use the hot spot and talk on the phone at the same time. It also allows me to not miss calls because I'm using Google maps.

AT&T is a great provider, no complaints but wish the bill was lower. I see competitors with much better deals, but I'm afraid to switch and I'm very happy with AT&T.

I switched from AT&T to Straight Talk and had them for a yr. I went back to AT&T, I have found they have better coverage in all areas I travel in and they have more data for the same money. I will stick with AT&T.

I'm very happy with the service in Meriden. I have been an AT&T customer for over 15 yrs. Keep up the good work guys. I won't change them for another company.

The service is getting from bad to worse from the beginning of 2016 till today, I've not been able to obtain more than three bars of signal strength for many months now, regardless of the zone or area in Miami. I've been around many different areas all over Miami and I only get either a two bars signal strength or one bar. Many times I've found myself with no service at all. I'm considering switching to any other provider now. I've been with AT&T for many years because even as it was the more expensive cell phone service provider, the quality and strength of their signal was always good. Well, that now is just part of the past.

U-Verse is sometimes good, but sometimes it's slow or doesn't work. It isn't cheap, either. Sometimes it cuts out and they seem to use a mechanical relay. There is a lot of equipment, and some of it runs hot.

I do not enjoy speaking to "virtual person" when you first call AT&T. It is annoying and always you are sent to speak with a real person. Also, I was attracted to AT&T because it had a nice bundle with DirecTV. What is so disappointing is that is takes 3 months before you see everything bundled on your bill. Until then, it is so confusing. I feel that AT&T lures you in but prices go up drastically after the promotion ends. There is not sufficient communication to remind the customer. Overall AT&T is overpriced.

AT&T charge is too expensive for monthly service. Every month is a nickel, dime or dollar or two increase in bill. I am fed up with AT&T and I am considering prepaid.

I've had no problems at all with my AT&T service. The calls are always clear, and I've never had an issue with dropped calls or no service. Plus the price is good.

Description of Complaint: I purchased iPhone 7's and got 4 FREE iPads in October of last year from a Desmond!!! I'm VERY UNHAPPY with the Dawsonville Hwy AT&T store. I have been contacting him each month for him to credit my account to no avail!!! He's only did a $100 credit that I was told the supervisor had to do. And now Savanah the supervisor says she knows nothing about. He Just keeps hanging me on. So now I have $232.41 that a manager finally credited me over email. On my 4th attempt to go to the store personally because each time there was no supervisor available!!! I spoke to a Savanah which informed me that she could only do $40 until after the first of the month which is ridiculous!!! And that Desmond which is no longer there evidently has been fired had told me a lie that these IPADS were FREE!!! At the time I didn't want these which his (spiel) included that they would ALWAYS be free!!!

I needed to separate out a phone from my normal service. I talked to a rep who told me that a single line (I own my own phone) would run about 75 for 3 GB data. He then went on to say that I could go for unlimited data for 90/month and DirecTV at 35/month. Good deal right? DirecTV came and installed the dish (great guy), and a week later, I received a bill for 105.00. I called immediately, and was told that it would take 2 or 3 billing cycles to get the right price on DirecTV.

They are always pleasant, very helpful and problems solved in a very timely manner. The young lady at the Scottsboro office was outstanding. Great.

AT&T only cares about their bottom line. They don't absorb any costs, they pass all costs to their customers. When they want you to complete a survey, you pay for the data required to complete it. They refer problems with iPhones to Apple, instead of fixing them.

I love the services provided. But that could be less expensive. The service is so high and out of control. When you pay more than 500 a month for a service it is too much.

First in line to collect their money. Last to provide customer services and they make you wait on hold. You get just as many different answers as you do talking to different people.

I have used AT&T for a few years now with no complaints yet. I live in a city but folks and friends live in a rural small town that happens to be cell hell. No signal on other carriers. Switched to AT&T mainly for that. My phone works fine there while others don't.

Rarely an issue with service and always available. But prices are high and loyalty seems to not matter to them. New users pay less than we who have been with them for years.

We bought a S7 brand new Samsung phone. We started having substantial problems with the phone. AT&T offered to give me a "refurbished phone" to replace my new 800 dollar phone. That would be a fixed phone, not a new phone and they would give me no discount because the new phone was used. Hate that.

Unprofessional, untrained, uneducated supervisors with no customer service skills. Disrespectful, unethical and all around an embarrassment to the human race culture of people. In a few words, I will never give my dollar to AT&T Wireless.

Poor internet service/Intermittent reception, loose connections all the time. They make excuses about the DirecTV and AT&T merger and assurances of improvement never happen.

We have been ATT customer for past 12 years and have 4 lines with the company. I called in to discuss data plan features we have and the price and what Verizon wireless is offering for the same amount of money. I was transferred to loyalty department to discuss more where I would expect to discuss how we can make this happen in decent manner. Instead the representative names Terriant ** started off by saying "We do not match any other carrier's deals" without even looking up my account.

I purchased an Iphone with unlimited data many years ago. AT&T wanted me to buy this and agreed to unequivocal unlimited data. Ever since that time they have tried to unethically deal with all the consumers who bought in to those plans. Now they are over burdened with new "unlimited data" plans and completely unethically cutting services to prior customers who signed on for "unlimited data". They are liars and not to be trusted due to their poor ethics and unjust business practices. If you are considering them for "unlimited data", reconsider that decision.

I have the Go plan and it is my only phone home out and about $43.00 a month. I text, look up stuff and call my friends and family and it is great.

It's a very very expensive service and extremely difficult to communicate with. I have a flip phone and internet service only and have to pay $100 a month. Maybe I'm old school, but I remember when a phone bill was less than $15/month. AT&T stores cannot assist with billing issues. Unfortunately, in my area, there are no other options. I'm stuck with them until something better is available.

I really like the service I get when I have a problem. I just wish their phones weren't so expensive so I could buy a nice one. I use the Wal-Mart phones because of the price, and I get a 2 year warranty for 5 dollars.

I have had no trouble with AT&T over the 15-20 years I've been with them. They were the first company that I know of that had rollover minutes and that's why I started with them. I've stayed because of the service. They've been prompt with answering my questions and the service is just fine.

Efficient customer service. They've been helpful and I appreciated their advice when choosing a new plan. Luckily for me they have a service office within a mile of my home so I can easily talk to the personnel face to face.

ATT is OK, but the cost is higher than what I want. Their customer service has been OK. I would like it if their prices were lower and perhaps give a break to individuals who also have landlines.

No problems, no being offline, excellent customer service, very pleased and happy with AT&T. I highly recommend them. Go with the flow, talk to their knowledgeable sales force.

2 phones, DTV-$270 bucks a month! That killed me. 6 gigs of data and the lowest DTV plan. I went in on a BOGO Samsung 7 deal. This is a big lie! Make sure you know every little detail 'cause they hosed me and I can't get out of it. Even though I'm not in a contract. I've been paying 26.50 a month for the past 17 months and still "owed" $344 on the installment plan.

AT&T needs to be investigated for scamming its customers. I have been a customer for many years and have just recently started incurring monthly data overage charges while doing nothing different in my daily data usage. In fact, I use my employer's WiFi 40 hours a week, my local lodge's WiFi when visiting there, and my family members' WiFi when visiting them. My phone is set to switch to available WiFi when in the zone. I was in Atlanta this weekend, connected to my daughter's WiFi, when I again received a notification from AT&T that I had used all my data and was being charged $15 for 1 additional gb. Last month, I even received a notification that I had used the 1 additional gb; thus charging me $30 more on my bill. This is impossible and unacceptable. I'm filing an FCC complaint and will be requesting an investigation. Greed gets you nowhere.

I have had Many phone calls trying to resolve internet issues. Including speed and being charged different than what was told on the phone! I Hate that in order to get any deals you have to be stuck in a 1 or 2yr contract! I Hate that when their equipment becomes outdated they want more money to update! Also sneaky added fees!

I've been with AT&T since it began and I cannot remember a time when they didn't help me with any problems I was having. No questions asked, they just took care of the issue to my favor. Courtesy always! They explained any question I had until I Understood. Prices are some of the lowest I found except for some newcomers. I'm very satisfied and will never leave.

I have had cell service with AT&T for more than 20 years. I find their service to be reliable although billing can sometimes be incorrect and a pain in the rear to get corrected.

I love their service. No drop calls and customer service is very understanding to your needs. They will try their best to accommodate your needs. I'm a satisfied customer of AT&T!!

I had a pleasant visit this week at the Tavares store. The clerk was very helpful and informative. He answered all our question with adequate knowledge. He tried to sale an upgrade but we are satisfied with our current phones. He was also kind enough to show me a few features on my phone.

I would probably give a 5 in some areas; their reps are always very knowledgeable and friendly. I am just not really happy with my present phone and I don't like having to sign a 2-year agreement for sure.

Too expensive for the average senior citizen. My wife and I are both in our eighties and should not be paying more than 60.00 per month for a cell phone.

I had an iPhone and in no time it started acting up and couldn't use it anymore so I went to Walmart and bought a go-phone from AT&T & it is awesome. Does everything plus some for what I need and want.

The service cuts out quite a bit. Prices have gone up significantly and customer service is mostly rude and uncaring about your issues. Also, the upgrade on their site is horrendous and takes forever to load.

I was overcharged in March and having been trying to get a refund from AT&T and DIRECTV from a bundled account. I have spend hours and days since March and still do not have the $396. Also be aware if you buy an Apple phone at AT&T. It is locked to their service and after three tries I could not get two Apple iPhones unlocked to use with another provider. Great while they were charging my credit card every month but terrible when you cancel or have a problem. Phone calls, chats, two trips to the store, up the ladder to managers and still no refund on June 6, 2017.

I've had AT&T's service for years and I have a lot of loyalty to them because of the level of service that I've received. They are not perfect in all areas but they provide good all around service.

I was a longtime T-Mobile user but when I moved to another state I had no service at all. I switched to AT&T two years ago and I am totally satisfied with AT&T's service and reliability. It is not the most economical cell company, but they are definitely in the top tier in providing service both in-store and online.

AT&T has always been there for me, they have great customer service! They have sent me new phones when needed, of course I have insurance and warranties, but they have never made accuses and been more than polite. If a technician can't help me, they get someone who can. I feel like I have been a problem customer ever since I received my LG G4. I went through 5 LG G4s and then received an LG V20 with problems so I received another LG V20. I have had a horrible time with LG. Great camera, that is about it.

Had issues with my phone and took it into the AT&T store. The rep took my phone, replaced the sim card and wiped out all of my clients data! He then proceeded to walk around for part of the day with my sim card in his pocket. When I discovered the catastrophe, he claimed to have already destroyed the sim card. It was a huge problem for me.

They are good & keep their word. But they do like to push other companies they do business with. Sometimes don't want take no for an answer & send things constantly through the mail. I also don't like how they offer special packages to new customers but refuse the same package to current customers they already have on the books.

AT&T landline and wireless service is great but heaven forbid you have a billing issue! They are absolutely horrible! Trying to get to the right person that can help you, on hold for an extraordinarily long time only to be disconnected. I've had to call back several times in an effort to get resolution, tried to get through to a supervisor, they're too busy but will call you back, the callback never happens. Frustrating beyond belief. I've had to call month after month to get my issue resolved, "for sure this time it'll be fixed". We shall see!

Customer service has to be great because you will be spending a lot of time dealing w/ them. Whether it's errors in billing or products, there is always some problem you have to get straightened out. It's not worth the time or trouble.

I have always been able to reach someone for help and most speak English. If you want to speak to a supervisor or want a lower price because another company has one they always oblige.

AT&T provides a good service with excellent reception (for my area). I constantly was dropped with T-Mobile. However, they promised me $99 credit on my DirecTV bundle months ago at sign-up. We like the DirecTV with the package but they have not delivered yet. I've gone through a maze of support numbers and online chat to no avail. The only other real complaint I have is that the monthly bill is fairly high and if we (family of 4) goes over the allotted data they tack on an extra GB at $15 cost with no opting out. It should just cut off your data if you go over. It's hard to control when you have children on the plan. Their unlimited plan is much higher than I need to pay.

I have been with AT&T since they took over. There have been some issues but I have seen most of these solved over time. They have always tried to solve the problems mostly for the customer when could be done. I believe so much that I added more services from the AT&T line.

I've been an AT&T customer for many years. Their customer service team is excellent. They are fantastic problem solvers. I've used their online services as well as working with an in store professional. They are not pushy sales people but rather work to accommodate your needs.

I meet bad people in my life. But these guys are the biggest scammer, racketeer and extortionist that I saw in my life. I'm an AT&T customer for 1 1/2 years, everything went good until June of this year. I planned to visit my parents in Cuba and I was wondering if can I use my iPhone in Cuba on the same way I use it here in USA. I went to store close to my house and speak with an agent named Bryan and asked him for a plan that permits me to use my phone in Cuba.

I've been with ATT for 20 years and the service I received on the 25th and 26th was horrific. Whenever I was transferred to the loyalty department they were far from apologetic and not sincere. Instead they were cold and didn't want to provide information like the manager's name. There is a lack of service and empathy with AT&T Loyalty Department. A simple sorry would've sufficed, or try to care when you're faced with the possibility of losing a customer of 20 years. Isn't that the point of the Loyalty Department? To try to resolve and retain the customer?

The store operations need to be more professional and work harder to give great customer service. Great coverage though. But call 611 for existing customers or call their national sales office before getting frustrated.

I have used AT&T for years. I was a Union Organizer for 6 years with CWA and it is important to support workers who care and get paid fair wages through their unions. By using their services, it is a way to support jobs. Furthermore, AT&T has been very reliable and I have enjoyed the internet, Uverse and of course the telephone.

I have been with AT&T seems like forever. I have been in their stores and can't ever seem to get anyone who is knowledgeable. Had to go to Best Buy to get a straight answer.

I have had AT&T for many years because everyone in my family uses AT&T and we can call each other without using our limited minutes. I also have the old unlimited data package and I am probably paying a premium for the service but I don't want to worry about using too much data because I use that feature more than talk minutes. The only time that I called AT&T customer service was to discuss my bill and the fact that I was using more minutes for several months in a row and wondered if I had adequate minutes in my package considering my rollover minutes were being used up. The agent gave me 5000 more rollover minutes and I didn't have to increase my voice minutes because that would last me a very long time. I frankly want to keep my unlimited data package that the other companies are not offering to their customers. Except in a few locations where I travel (northern Wisconsin, for example) my AT&T service has been pretty good.

I have found AT&T to be a really good service. They have a very friendly and helpful customer service staff and have always found a satisfactory solution to my problem. Their rates have also been very reasonable. I am quite happy with AT&T.

We spend a lot of money with AT&T (as we have mobile and U-verse) and we never get a break on anything. When my sister and I compare our bills, she has a different cost of than I do for the same services. They do not seem fair with their pricing to customers they have had for over 10 years. When I call they try to give us a deal on a U-verse but it is only for a short period of time, then you have to check monthly to see when it is going to expire. I also always have to ask if we have the current equipment. I find a lot of this very disappointing. They do not take care of their current customers. My neighbor went to Comcast because of how AT&T treats customers after many years of loyalty.

They are quick to answer phone calls at support, yet automated system is terrible. The technical department isn't very savvy. They have been unable to fix a problem with my email. I've been customer since the bag phone, so therefore I hate to change. If they continue their lack of ability to fix my phone issues then I will be forced to change.

I have been with AT&T for 12 years and I am very happy with them. Every time that I have had a problem which isn't that often they have took care of it with no problems.

It is hard to contact them and when you do you are switched to different people to talk to instead of transferring to a representative you need to talk to the first time.

AT&T wants loyalty from its customers but doesn't promote loyalty to its customers. But demands it. You would think that the longer you are a customer the better the perks. Nope you get good deals if you're a new customer. They do everything to get you into a 2 years contract. Read the fine print services and prices are subject to change without notice.

Every month I have a problem with AT&T. They say something and don't do it. They don't write things down. One says something and another person says something else. Some are so rude. I've been with them over 10 years and I get treated like garbage. Every month my bill is different. Something is either added on or disappears. This time they really messed up. My husband has a phone for three months then it started not holding a charge so I called them up explain to the lady on the phone what was going on. She tell me to look over the phone make sure there is no physical damage which there was none. She tell me she will send a new phone and then I send back the old one which I did. Then I get my bill. I know it is a $349 charge for phone. I call up again and again and again explaining the situation and all they tell me is it's not covered under warranty because the pins inside one of them is bent.

I have been a AT&T customer for 5+ years. I'm usually happy with their service and customer support. If you ever have a problem, just call them and they are really good about fixing any issues you have. My only problem with them is how slow their data speeds are once you go over your initial data limit. I pay almost $200 a month for two phone lines and service on my iPad. And only get 6 gigs of data between the three. You can increase your monthly data or even get unlimited data (for an outrageous price) but my bill is too expensive as it is for me to increase my monthly data limit.

Representative sold me on the promotion that AT&T would buy me out of Verizon Wireless Contract and give me two new phones. I got the new phones, love them! Did as representative told me to do. Get final Verizon Wireless bill and submit it and will get reimbursed with a gift card. Took final Verizon bill to AT&T store, they scanned it in and said I should receive the gift card within 4-6 weeks. Got a postcard from AT&T a few weeks later saying the bill did not have the Early Termination Fee on the bill and to resubmit within 2 weeks. I went to Verizon, had them to print out the bill and had them point to the Early Termination Fee (they called it something else) and then drove to AT&T gave it to the representative, he reviewed the bill and said everything was there and good to go. He scanned it in and said I should expect the gift card within 4-6 weeks.

ATT Postpaid -forced 2yr contract, not competitive with other carriers-higher prices per line/family. No benefits to staying with carrier to switch plans when there is a family change. More benefits to Prepaid no contract plans. ATT/DirecTv Bundle option- existing clients are not eligible for bundle without additional 2yr contract. DirecTv SVc is worst TV plan with overages, erroneous charges, service breaks, not honoring equipment replacement insurance. High costs after first few months. Billing errors cannot be corrected, built-in default to disconnect chats and cust svc calls-cycling thru uninformed reps who do not have authorization to correct billing "errors" or overcharges. "Retention Dept' exists solely to sweat clients into giving up without getting credit back for overbilling.

Today after nearly one year of attempting via Apple and AT&T with multiple phone calls with people I had difficulty understanding, internet tutorials and visits to the Apple Store and AT&T to enable my Apple ID, I had a stroke of luck in Fort Myers named Jasmin. Initially I needed info on AT&T's 30 day plan on how to handle texting, email and phone calls on my iPhone while in Italy. Once this was taken care of and explained in a way I could understand the very patient Jasmin asked if there was anything else she could help with. Given that opening I mentioned my Apple ID had been disabled and even the Apple Store, after hours of trying, and a call to a supervisor could not help me other than to give me a case number. I just surrendered.

I was offered a "free" phone from AT&T. The representative I first spoke with was Eric. This was back in March of 2017. Well little did I know this "free" phone was NOT free because the promo he mentioned was no longer valid. So I then asked to cancel my order to this "free" phone with AT&T, well for some reason it was not able to be cancelled because the order had already been processed and I had to wait for it to be delivered and I was told to return it. Well I DID! I used the return label they provided for me to use, USPS took take of it and the tracking information says it was "tendered to return agents" which would be Newgistics. I then try to track the package with Newgistics.

After many years as a wireless customer I decided to close my account and transfer my two phones to another provider thus saving about $120/month! The new provider told me what to do to do the transfer. ATT customer service on the other hand was abysmal. It took me TWO weeks of endless hours on the phone, morning and evening (until 9 PM - that is when they all shut down!) of relentless detective work on my end -- and I nearly broke down and gave up -- to finally snatch back my phones and get them unlocked. I had to walk the walk of being on hold forever, having the lines dropped, being connected to the wrong departments (because ATT tampered with my account cancelling my long time regular account and transforming it for a reason that escapes me entirely into a prepaid account so no one could figure where my information was and under which account!).

When AT&T offered me a Samsung tablet for being a valued customer I said "what's the cost," they say "$10 a month and it's unlimited like your phone." I said "I don't use a tablet so if I got it could I take it off later if I'm not using it?" "Yes" she said "of course." That's all lies, there's an activation fee, a second line fee, and you can't take it off until the contract is up or they will really stick it to you. Now, I guess I should have read the terms and conditions, but who has time to read that? But my real beef is that the representatives are allowed to Lie to you. After many many years with AT&T I am completely THROUGH with them.

AT&T Wireless is too expensive for what they offer. Their service has also declined over the last year but they do have good customer service. I would go with another cellular service.

I called AT&T to set up a new account, paid the deposit and taxes and sat on hold for an hour waiting for a supervisor because the agent was incompetent. The agent finally said the supervisor would call me back; I never received a callback and then experienced on an 8 hour nightmare of being transferred, hung up on, and put on hold while no one at AT&T could find my account number, order number, or payment.

AT&T/DIRECTV are running a scam whereby you sign a 2 year contract for a set price, then after 13 months the price is increased. They will tell you that you agreed to a price hike after 12 months of service if you did not add a second AT&T service. Of course they can provide NO document showing that I agreed to any such thing. This is a scam dreamed up by AT&T's attorneys. You will note that their computer gave me the discount for 13 months, not just the 12 months that they stated. Their customer service people (call center people) are ill trained and, for the most part, poorly educated. I guess that's what you get for minimum wage. AT&T AND ITS OPERATING UNITS ARE THE NEW COMCAST!!

I live mostly outside of the states and last year when I came back for 3 months during the summer I needed to buy a phone. I went into the AT&T store and when they asked me what I needed help with I told them, "I need a phone that can be unlocked because I live in Australia and cannot be attached to a plan here and will be moving back there in 2 months" - I stated this SEVERAL times. Without hesitating they walked over to a shelf and handed me a phone and said that all I had to do was pay the first month with AT&T and then call them and the phone could be unlocked.

I have been an AT&T mobile customer for 10+ years - NEVER LATE!!! I called to see what it would cost to add an additional line with unlimited data, text and phone. Told them I got a quote from Sprint for approx $115. (Of course that may not have included the hidden cost) - HOWEVER they quote me $233.00. Ya right!!! Nothing more they could offer. See ya!!!

I was a customer for AT&T wireless for 5 years, NOW I realize how bad AT&T is and had bad reviews all over. I ordered a Fitbit Blaze smart watch on July 17th when it was on promotion to present it as a gift for my brother's birthday. Your team told me that the order would be shipped within 5 days when I placed one and later moved it to Aug 18th as expected ship date and finally yesterday I got a mail saying that order is cancelled. Is this the way you treat your customers??? I reached out to orders team and they said they can't help anymore and didn't even connect call to their supervisor when requested... This is really frustrating... If you don't care about your customers then why would we need to use your services? I am going to take a call about switching my account to another service.

I moved out of OK 3/30/17 and disconnected my internet acct. I overpaid it by $59.00. I have called AT&T 17 times (over 1 hour each call) and have done 2 online chats with them, 3-5 people on each chat as I was transferred over and over. I have even talked to an Acct Manager in Houston. Here it is 5 months later and I still do not have my 59.00 refund. No one can offer an explanation. I have documentation from all calls and chats and still they ignore me. The last call the rep said someone would call me in the next 10 minutes. It's been 3 days and still no call. Then a problem on my cell billing. The rep said I would get a call back the next day (I have that in writing too on a chat). It's been 3 days and still no call... no refund. STAY AWAY FROM AT&T. They are not honest and they do not care about customers. I will be changing soon!

I made a wrong move by switching from another carrier to At&t. I thought their service was better but I was wrong. First, their customer service knows almost nothing on how to explain their billing statement. I spent a lot of days and wasted so many hours of my time to get a realistic explanation on how they compute their charges but it seems like they are the only ones who could really understand how their company works. So I just decided to pay everything so I can get away from this company. I am a reasonable person but waiting for 2 months to get my final bill is the last draw. I should have listen to other people's warning regarding how they treat their customers and run their business. Now I’m a walking advocate to all my relatives and friends on not to trust a company such as At&t. Never again.

My son's phone had pink line, went to AT&T store and they contacted tech support. Support said an update should fix problem, that they knew about problem with that type of Samsung. That didn't fix issue, couple of months later my wife took son back to AT&T. Contacted warranty, my wife told them over the phone that phone now has broken screen. Warranty sent new phone and send old phone back. Got old phone in mail and note saying they are charging 609 dollars for the phone. Went to AT&T and notes in computer don't show about broken screen. But tech called the technician that help my wife and son and he remembers my wife telling warranty about broken screen.

I talk with someone in America I can understand, and they do nothing to help. Twice they hung up. The worst service I have ever seen and I am 62. If I had someone else I could use for a landline I would. I will make sure I never use anything else AT&T. Disgusting service and they should be ashamed.

They say You've been a "valued customer" since 2001 and then screw you over. I pity anyone that has to deal with AT&T! Be aware that changes to Internet, wireless or DirecTV can leave you with unauthorized changes on any of your other devices. What started out as simply requesting my current DSL line to connected to my new residence 6 ft away has been a nightmare. A phone representative said, "A Hotspot is the way to go and nothing will change on your bill. You will save $25 a month". My bill went from $142 to $438. I lost my cheaper data plan (only had on my phone) and was charged for a multi-line unlimited data plans on all 3 phones 2 of which were flip phones. One phone had not been used in almost a year and the other phone for my 90 year old mother.

AT&T has exceptionally horrible customer service. I switched from Verizon to AT&T because their prices were cheaper. I had been reasonably happy with AT&T until I had to call customer service to resolve an internet issue, which has not been resolved. After spending nearly an hour on the phone with not one customer service representative but FOUR (because I was transferred over and over) I finally just had to get off of the phone because I realized they were not going to fix my issue. The automated "man" at the beginning is such a waste of time because he cannot get you to the right representative and cannot understand what you are saying. It was a complete joke. Every person with whom I spoke was completely incompetent. AT&T train your people better. Though, Verizon was more costly they never gave me such problems as this place.

I went to AT&T store to upgrade my iPhone 6+ to a 7. If I took the free upgrade I was not allowed to donate to military. Took free upgrade. Not free at all!!! I am charged and credited $25.67 every month 'til $770.10 is paid off. This was not ever mentioned as the phone was free. Yet there is an invoice saying I owe $769.99. I have been back to store about 10 times to straighten out. They claim the phone is free because get credits- lies, lies lies!!! There is no resolution. If I wanted an iPhone 8 I would have to pay off the existing "free" balance and then purchase a new phone. THIS IS FRAUD OF THE MOST OVERT KIND. AT&T needs to be stopped from abusing the public. My husband bought a phone the same day and is faced with the same dilemma. I have receipts of purchase and monthly bills if I can fax or send copies. This is a very serious situation that needs to be addressed.

Once Again AT&T should get zero stars. I had DIRECTV and AT&T internet and needed to upgrade. Unfortunately they convinced my wife to "Bundle" both accounts which they changed the account numbers so my automatic billing sent payments which AT&T has still not acknowledged. On top of that when the installer came over he stated he could not install a phone line and would make sure it was taken off our bill. Of course it was not. So I got in a billing dispute with them and they said they would take the charges off, they did not. 3 months later I am on the phone with them again and they are claim that I have the service which I do not, and of course still charging me. We are now close to $500 in what I consider fraudulent changes.

AT&T is my wireless provider. I purchased an iPhone 6 from an AT&T store and purchased the Mobile Insurance Premium to protect my phone. Yesterday, I noticed moisture under the glass screen on the iPhone 6 and I attempted to file a claim. When I filed the claim online it finally revealed the SCAM that this AT&T insurance is. AT&T Revealed there is a $112.00 Deductible I must pay before AT&T honors its insurance. Contacting the Massachusetts Division of Consumer Fraud within the Massachusetts Attorney's General office and one of the local television Investigative I Team to EXPOSE THE AT&T INSURANCE FRAUD.

How are they still in business??? They take money out your account unknowingly??? I called and went into the local store and I received apologies and was told to tell the bank to refuse it. Next, customer service overseas? For United States? Why? They don't understand English and I can't understand them. Shame! Wait times on the phone is completely unacceptable!!! Over 45 minutes. Hidden added charges! Last this day and age AT&T should have superb connectivity but NOOOO! I hardly get reception near hospitals and wooded areas!

I was with Sprint for 13 yrs, bought a home in the country and needed to switch carriers for better service. Went with AT&T because 2 yrs ago they still had contracts (I'm one that liked contracts). after 5 months I get notice my contract would be void due to them removing that option. so I go on to a regular plan, no big deal except when I signed up and switched, I was told I would be grandfathered into that agreement *lie #1... Then some how our monthly bills are never the same. We have unlimited plans and never use any added features that cost money. So call AT&T, they have no answers to why our bill fluctuates. They will look into it. Nothing ever changed. Bills still fluctuate.

At face value the unlimited plan sounds great. Even the sales people are not well informed of the restrictions. Didn't realize it until I got my new bill that was suppose to be only $4 more, and was 58$ more. What they DON'T tell you is when you subscribe to the unlimited plan they take away your business discount. I was also told it was only 4$ more to add the hot spot. In reality it was $30+. Luckily when I called, Camden was very helpful, helping me to straighten it out and credited me the $58 after about 45 min. Lesson learned... AT&T remains a conniving company and the unlimited plan is no margin at all!!!

Yeah, I'll strive for accuracy. I am not going to spend more than 1 minute typing this review since I spent 3 HOURS talking to AT&T over the most simple problem.... Called for them to help me with VERIFYING that I hooked up a TV that was previously hooked up with their equipment. 3 HOURS!! Until I got a PERSON in the UNITED STATES that SPOKE MY LANGUAGE. I was ready to pull all out and take to the dumpster... Luckily they had someone in the US that helped me. HATE AT&T.... Will pull the plug very soon.

HORRIBLE! New cust & NOT happy with their customer service. I have wireless & DirecTV thru AT&T. Received my FIRST paper bill & was told my accounts couldn't be combined for at least 2 months. Paid my DirecTV bill & attempted to pay my AT&T bill but every time I try to access my online account (via phone app, pc, laptop OR tablet) I always receive an AT&T error message. Called & was told I could pay my bill over the phone but would incur a $5 fee. Since it wasn't my fault I couldn't pay online they agreed they would go & charge it & credit it back next bill. So ok, no prob. Now I receive my SECOND separate bill from Directv but because I went paperless with AT&T I now only get their email notification telling me I can go online to view & pay. Tried to go online & ONCE AGAIN I CAN'T ACCESS THE ACCOUNT. Same error message.

If it was possible to give NO STARS I would definitely choose that. This past February 2017, I decided to get DirecTV. I had been without cable for over 6 years. I suppose all my angst and frustration I had experienced almost 6 years ago with AT&T had faded and I stupidly thought that getting DirecTV was a good idea. OMG it was NOT. I have had nothing but problems. The AT&T rep... bundled my phone and DirecTV and completely disabled my home phone for the past 5 months. I have called repeatedly to get my home phone fixed... Apparently the fool "PORTED" my number by mistake back in February 2017! So I keep getting the monthly home phone charge and paying for a PHONE that has been UNUSABLE for 5 months.

AT&T has charged me for early cancellation of my PLAN (10 DAYS) and sent me to collections for $50.00 that I refuse to pay. The day I canceled I was on HOLD for over 30 minutes and DISCONNECTED TWICE! Who needs this LACK OF SERVICE? I WILL NOT PAY!

Do not believe anything they tell you. They are not honest. I spoke with someone who said his name was Cornelius who set me up on a whole plan. When the phones arrive and I went to the store for help the bill increased by nearly $100 per month. Horrible consumer service. When I called back the man was very rude. I went right down the street to T-Mobile and they were WONDERFUL. Use extreme caution with this company!!! HORRIBLE. T-Mobile is cheaper and so much better!!!

I am so upset with AT&T... I don't know why they are still in business... They have so much hidden charges and not explaining well their contracts... I sign up with AT&T a month ago... They give me a fix bill for $200 a month for 4 line included 2 phone installment but I was shock when I got my first month bill was $847.00 so I called and they told me that it was a mistake that they charge me 2 unlimited plus line so that's fine... They credit $245 but I am still stuck with $602 but they said they can't do anything anymore because they have to charge me $100 each for 4 line for activation fee which I am not aware and never mentioned.