AT&T Wireless Reviews

On March 4, 2016, I contacted AT&T to switch my cable and internet service from Comcast. I did so because I received a promotion in the mail. The promotion stated, "You've been selected for DirecTV for just $19.99/mo. and High Speed Internet for only $15/mo." So I call in and get in touch with a CSR who assures me that she can get me all signed up with no issues. She explains to me that with taxes, my monthly bill will be $54.99/mo, and that I will receive 3 months of movie channels at no charge. She also explains that the initial fee will be $277.35, but that I would receive a $100 gift card (in four weeks) AND a $100 credit to my account as part of this promotion. I pay the $277.35, they come out and install my service, and everything is great for a little while.

I made the mistake of switching to AT&T from Sprint with so many promises from AT&T. I have met all the requirements to get the promised "rebate". When I switched from Sprint to AT&T, AT&T gave me a $200 credit on my first bill with them but the balance to Sprint for my switching and turning in my iPhone 6 Plus was $450.00. I've submitted my claim 3 times. I've called numerous times. I've emailed and I've chatted. The right hand doesn't know what the left hand is doing at that place and the rebate actually comes from a place call Young America. Good luck getting any answers from that company if that company really exists. I think this is a scam and I've voiced my opinion to AT&T and they tell me it's not a scam. So where is my money? I am going to write the Attorney General of TX and the Public Utilities Commission if I don't have my rebate by July 1. The offer is to end on June 30. I'm so disgusted with them.

A call was made to AT&T to transfer a line from one AT&T account to another AT&T account. AT&T was no longer billing the account for the line requesting to be transferred as it had been inactivated that day and was out of contract. The intent of the call was to have the inactive line transferred to my account, to active the line, and to begin payment for the line. My account is and has been in great standing and have been an AT&T customer for over ten years, continuously renewing my contract upon expiration.

I have been with AT&T since 1998. I have been with DirecTV since 2006. I moved and decided to bundle all services. Billing is a complete nightmare. Although I was quoted $118 for cable, internet and phone, my separate bills are almost $500 total. I am so disappointed and I wish I would have left everything the way it was. Of course I am under contract and I can't do anything but call, call, call. A complete mess!

This month AT&T charges me $225.00 in data overage. I spoke with AT&T at the time the charges began. The representative express that she could see that I was being change a $15.00 fee every 15 minutes which was insane in itself. She clearly stated she would reverse the charges. However, AT&T is trying to collect the money from me now. I turned off the phone in question and still received the data charges. I wanted them to explain to me how could the phone be using data if it was turned off. This is a scam. I know several other people who have experience the same issues. Something needs to be done about this. I am currently looking for a new carrier.

For the 2nd time in a year, AT&T does a major update process. In both cases it completely drains your battery, causes increased data usage on apps you have not changed your actual usage. Why their process would completely drain your battery is highly suspect and strangely they act like it's normal, what's my problem. I believe they have damaged the battery but no worries, today they no longer will be my carrier.

I have 4 phone lines and 1 DirecTV, and 2 Uverse line with AT&T. When I want to sign up with DirecTV with AT&T, the manager name Ron and another lady Judy told me, I will get $200 gift card and with all the cartoon network include Boomerang, the monthly bill will fix with $40 with 2 years. After 1 month, I did not get any $200 gift card from AT&T. I DID NOT GET Boomerang as well. In order to get that I must upgrade my service. The monthly bill is NOT $40 actually, the bill is $50 +$7.99 protection, total $57. I can not believe such big company doing this to the customer.

I am so angry at this company. They never want to resolve anything. All they want is your money and time. When you call you are on hold forever or talking to a machine that half way understands you. Then when you get connected you get disconnected then you have to start the whole process over again. I was paying 57.00ish every month for DSL and home phone. My bill is now over $100. Nothing has changed. I pay my bill and this happens. I am not rich what so ever but anybody can clearly see that it is expensive. Then you see advertisements for 34.99 or 19.99 but the AT&T customer service can not help me. Just say "I'm sorry."

We switched six lines from Verizon to AT&T two and half year ago. After we switched, we put block on international calls to China (Because it's much cheaper use calling card than cell phone). Everything worked fine until this March when upgraded our phones (the special buy one iPhone 6s, get one for free, but in order to get the deal you have to cancel two lines and get two new lines). After we upgraded the phone lines and phones, we asked and called to put block on the international calls.

I've been an AT&T customer for three years. I've been getting robbed from them since 2014. My bill each month is high. I mean extremely high 200+ dollars more than what the normal bill should be and I don't make no changes nor do I go over my data. I call AT&T. On the phone with them for 2+ hours, speak to supervisors and they tell me "someone will call you back in 5 to 10 minutes". Days later no calls whatsoever. AT&T is a rip off and I am going to be suing them. Anyone and everyone save your money and go to someone else. I had T-Mobile. Best ever. I'm going to go back to them. The hell with AT&T. I am so pissed off. I wish I could punch the ** out of the persons on the phone. I am 100% dissatisfied with them.

I have had AT&T for years for my wireless service. This year however the customer care level is completely disintegrated. I tried to order a phone through the next program with the "buy one, get one" free promotion. They put the order through for my new phone to Adeline, however the free phone was put in as a warranty phone off the first phone. So I call them and told them that this had happened, and they said that it wasn't showing in the computer. I said, "Are you sure I'm not going to get a big bill about this? I don't want any trouble." They said, "Oh yeah, everything will be fine."

AT&T does everything possible to screw their customers. They fraudulently added long distance charges to my home phone, totally unauthorized and would not reimburse "my money" back to me. I got rid of my home phone, they upped the price of my internet because they said I did not have a home phone anymore. They make you wait on hold forever to discourage you from staying on to complain. I have encountered 2 courteous and helpful people in 15 years with them. They told me if I bundled with UVerse I would save $40 a month. The next bill was $40 more, not less. They continually lie. They have been admonished by the Federal Trade Commission for making fraudulent charges to customer's bills on more than one occasion. These are not accidental billing errors, but deliberate attempts to defraud their customers.

I had AT&T for over 2 years and decided to switch to another provider, not knowing that they have a policy if you disconnect in the middle of the cycle, you still have to pay for services that you are not going to be using. Question is why you have to pay for services that you don't use, if it's not a prepaid service? I definitely recommend you cancel at the end of your cycle.

AT&T apologized to me and removed my late fee charge right away. And they will give a special attention/advice to the agent "Leticia".

I have had it with AT&T - the entire billing department needs to be fired! I converted to UVERSE back in November of last year, and the problems started. Back in January of this year, I was told that I had a past due bill. After talking to several people (one of them was rude), I was asked to send them a copy of the cancelled check, both sides. I did so on February 1st, along with an email outlining my aggravation. Still, it took them more than two weeks to make the correction, and this was after I had sent them another check just so my service would not be terminated...

I electronically overpaid my account with $478.17 (accidently while I was thinking of paying my car's loan). I have contacted with customer service and all responds were from check "will be issued within 10 days" to "request has been made". All have the same method of taking you for a ride and repeatedly ask the same questions every time I got transferred to the "supervisors". And more to come...

I switched to AT&T mid February from Verizon. I was told once all the needed info was sent over to AT&T I'd receive a gift card to pay off my balance at Verizon. We're at 11 weeks and it's still in the "validation" process. I have received a collection notice from Verizon because of this. I called AT&T and asked to speak to a supervisor because this is not fair to me. I was told there is no way to expedite the process and to check back next week. That's it. Really?! I'm going to suffer because you idiots can't do your job?! Another huge issue is they've hit me w/ 3 data overage fees in less than a week. I had Verizon for 10 yrs with a 3gb plan and never exceeded 2. With AT&T I have passed 2, 3, 4, and now 5. I had to increase my data package to avoid getting hit w/ more fees since my billing period still has 4 days left. I've expressed my concern. Have spent at least an hr on the phone per night for the last week.

After 20 years with this company it is costing me 746.89 to dump AT&T. But I will save that back in less than a year with MetroPCS. My average monthly bill with AT&T about 170.00 a month. My bill for a better plan with MetroPCS 50.00 per month period total and never any surprise overage, user fees and whatever else this money grabbing company can come up with. AT&T PENALIZES its long term customers instead of rewarding them. A new customer I found out could get twice the plan I had for less money errrr! I am finding a lot of folks just like me dumping AT&T. This monster corporation is destined to the ash heap of history along with others who chose to rob their customers.

I have been a customer with AT&T for almost 16 years. I have had a few problems here and there but have dealt with it because I don't see any other carriers honestly being any better or different. My bill has been around $160 per month for years. I called in December 2015 to get my wife a phone for Christmas. They had the buy one, get one free. So I got 2 phones, the rep quoted me $160 after I get my new phones tax and all. I asked "how can you keep my payments that low with getting the new phones." She said "because you have been a loyal customer for a long time and I worked my magic."

I have had the worst billing experience with AT&T in multiple occasions. When we first started cell phone service with AT&T about 15 years ago, they overcharged us on every month's bill! I had to spend hours to wait on line and to speak to someone to go through the bill so they could make corrections. We later switched cell phone service to Verizon, and never had similar experience. However I had to sign up for the Internet and home phone with AT&T again 3 years ago because it's the only company that serves the area we moved into. I couldn't believe nothing had changed about their billing practice! They always have billing errors, and they always over charge! We were finally fed up with it and discontinued the service 3 months ago. However I still haven't received the refund check for the money they pre-charged.

I took out Uverse on Nov 19th, 2014 at 1:03pm with Alicia who had over 10 years experience in customer service. I took out U300 and internet at 45 Mbps, upload 6 Mbps and guaranteed speeds with phone for $149/m. In May 2016 I disconnect the account and ask for my deposit back with was confirmed to me as a deposit and am told it is a Credit Management Fee. This was not told to me at the time of taking out the account. They took $449 from me. Which may have been done legally according to them but I consider this misrepresentation and defrauding the most vulnerable.

We chose to switch to AT&T based on their contract cancellation rebate. Details were not made clear of the process of the cancellation fees for our old cell phone carrier. We left the old carrier with $1100.00 in charges for cancellation and we're only given $90.00 towards our payoff. That is after waiting a 90 day period before we could receive the money. We go back into the sales office and spoke to the same sales person and manager which at that time gives the correct details of how the cancellation fees work. Not at time of cell. AT&T offers a promotion but is not in fact the promotion they offer based on the information provided.

I am completely dissatisfied with AT&T. I was watching TV one night and saw a commercial on DirecTV stating that all DirecTV customers can receive unlimited data by switching to AT&T with them paying up to $650 of your current contract. It sounded like a great idea considering I had Sprint at the time and their coverage was absolutely horrible in my area. So I went into a retail store in my area and the representative there said it was easy, all I had to do was upload a final bill statement and they would be rebate the $650 back within 3-4 weeks. GREAT right? I go to AT&T's help you switch website on February 17th to submit everything and now I just wait it out till my money comes so I can pay Sprint the money I owe them. Well here we are 3 months later to the date and my submission was denied and I have to resubmit it AGAIN!

Internet was cutting out. After AT&T service checked out wiring from home to AT&T service box, I was told wire is rotten, very old, cracked internally. Wires replaced then he changed the modem. Asked why he changed it, he to make sure everything is working. I asked if I was charged for replacing anything, AT&T repair said, "No charges for repair or modem". GUESS WHAT? APPROX 10.00 bucks a month for modem. HOW MANY PEOPLE GOT SCREWED ON THIS??? Trying to solve this problem this morning. I've been switched to 6, yes, 6 reps. In and out of customer retention and AT&T/DIRECTV reps. Time for FCC to get involved.

AT&T sales rep told me if I updated my old iPhone and add a new phone line I could get a free phone. After 5 months of being billed for the second phone, I called AT&T and asked why am I being billed for the free phone. I was informed that I did not have a free phone and I was on a 30 month next plan. I explain that it's not what I signed up for. I would never had added an additional line if I had to pay for the phone. She suggested I go into the store. I went into the AT&T store and the rude AT&T rep and store manager said it's nothing they could do. I stated "your rep told me I could get a free phone if I upgraded and added a second line." He said "Nope. All the employees had been train" and nobody would have told me that. So am paying for two phones. I guess that's how big companies make their money, by not being truthful to their customers.

I've had AT&T wireless for five years now. About two months ago, a door-to-door salesperson came claiming that since I already had 3 phone lines with 15 GB data plan, I could add $60 and bundle up DirecTV, Internet, and the phone, and get unlimited data. Guess what? I paid $70 more for the wireless bill last month (apparently for unlimited data), and after more than a month later they cut my internet and when I call, their robot says I have $279 overdue for TV, internet and phone. It never shows in my account and I never got the bill; it's just in their system somewhere. It's the worst crappy service I ever got from AT&T. As you see, this is totally a scam and a false advertisement. I paid the $279 for now because I do a lot of work in internet at home and it's already weekend. I'm definitely going to call back Monday and cancel their crappy service based on lies.

I've been a AT&T customer for more than a year now and I was in contract with them. I terminated the contract and as agreed I paid them the final bill. Then after 5 months, they sent me another bill of 293$ and they reported my number to the credit collections department. I called the AT&T customer care and all of them were very rude. I was transferred close to 15 departments and I was in the call for 2 hours. Nobody was able to give me a proper answer. I've been in the US for close to 3 years now and I'm an immigrant. AT&T is the worst company that I will ever have relationship with in the future. Note: After this incident, I cancelled AT&T U-verse as well and sent the router back. I told about this to all my friends in my neighborhood and many of them cancelled their connections with AT&T! I will try to inform as many people as possible and will ask them to cancel their connections with AT&T.

I recently was offered an unlimited plan which was supposed to end up costing me exactly the same for what I was paying for a 5gb plan. Turns out that wasn't true. It sounded too good to be true anyway. So I switched it back. Only to find out my old plan was more expensive and the extra charge to use the plan was more as well. My fault for not doing my homework. When I switched my plan back the man told me I was eligible for a free signal booster because of where I live has bad coverage. I didn't have time to go through the whole process as I was late for a meeting and was already on the phone with them talking to 4 different people for 45 minutes to get my first issue resolved. That was two weeks ago.

I entered the store they have in New York on the 34th street in September 2015, and talked to a representative about a new cell phone and different plan options. Based on the information given verbally by the representative I choose a cell phone and a plan. I was with my best friend and we had the time to evaluate all the information given to us by the representative and also took some notes. The representative told us that day that they had a special rebate of $200 on the purchase of the new Samsung Galaxy S6 which I could pay it in 30 payments, if I traded in my iPhone I would get a credit of $100 that I would see on the 2nd maybe 3rd bill, and since I work for a corporate firm I would have a 19% discount on my line and data costs. I was enthusiastic and said to the rep I would come back at the end of my billing cycle with Verizon, in 3 weeks from that day.

I was lied to initially about changing my plan and saving money. The next bill was 30 dollars higher. I said I wanted to go back to the plan I had before and not combine my U-verse and cell phone bills. It was downhill from there. One person says they will fix it and the next person doesn't have a clue about your situation. I have a payment that has clearly already been taken out of my checking account and they can't seem to get it credited to the right service. There have been 2 people stating they see it and will fix it and then when I call back because it's not being credited, that person doesn't see the payment. I'm done and am signing up for another service within a couple of days. I do NOT recommend AT&T to anyone.

OK, someone knocked on my door about 3 weeks ago to sell me AT&T service. With reluctance I signed up for DirecTV and internet. 9 days later they came and determined that the dish would not work on my house. We determined that instead of DirecTV I would instead get UVERSE TV. The lady on the phone said that someone would be out the next day at 9:00 AM to connect. I did not hear anything from anyone. Approximately 10 days has now passed. Then today AT&T came to my house and took their fiber optic cable back and disconnected my Comcast. Now I have no service at all. Have you ever heard of any service worse than this?

I have been an AT&T Wireless customer since before they were AT&T Wireless - approximately 25 years. Generally I have been a satisfied customer until this year. I wanted to upgrade my iPhone 5s to a 6s. I was "eligible" at the end of December. Twice I went to the AT&T store to do this. I preferred that way so if there were issues they could be addressed. Both times the store was short staffed for the number of people waiting. The second time, after over 20 minutes of waiting, they took my number and put me on a list to call me when it was my turn. I never received a call.

I was quoted $228.64 for two cell phones with unlimited data, one 5GB Jet pack, and DirecTV Choice! Well I received my bill today for $390.00. Talk about hidden charges! I called them and they reduced it by $30.00. Going to see Verizon tomorrow.

On DEC 17, 2015 I entered an AT&T store to buy a phone for my mom and dad. The AT&T rep told me they are having a BOGO free special on iPhones. I decided to buy 2 iPhone6 for $600 each. They informed me that I must subscribe to the NEXT program and make payments on the phone. Then, after a few months, I would get reimbursed for the cost of 1 iPhone6 (minus tax). Great deal... So I thought!

AT&T is a very irresponsible company. AT&T recently came to my property and without anyone's consent passed a tube underground to be able to pass their cables through. I never asked for their service. When trying to do this they broke my plumbing. I've been trying to contact them since the day the plumbing inside my home was clogged and overflowing everywhere.

I have been with AT&T for several years now as my mobile provider paying what I find to be a ridiculous price for my services, however, I am with them still. So I had been seeing their advertising on the deal where you get unlimited data if you go with DIRECTV now for a few months. I decided to take the leap however skeptical I remained and with good reason come to find out. That unlimited data plan isn't free. It was going to add 40.00 to my 194.00 mobile bill plus the cost of my now new DIRECTV bundle package. Guess that's all I can say although I will post on any and every site I can to give AT&T a bad report now.

This was my complaint to AT&T - Got next to no compensation and ZERO apology!!! I am an 8-year customer. I have been an AT&T Wireless customer for many years and have a real issue with an incident that we recently had with our wireless service. I have 4 phones on my plan. My wife and I as well as my 2 teenagers each have iPhones. We tend to use a lot of data and sometimes have overages. We have ALWAYS paid our bill no matter what the total is and recently recommitted to AT&T by purchasing 3 iPhones from your company. The issue that I have is that our data was turned off last month due to overages in excess of $300. Let me reiterate that we have always paid our bill, even when times were tight as we were both once in commissioned sales.

AT&T 6 GB plan with 6 GB promo scam. Was given a promo offer 12 gb plan for $5 less than what I am paying. Gladly accepted but found out my 'access charge per line' went up from $15 to $25 resulting $20 extra per month on my bill. As I was told later by AT&T after calling that it is (6gb plan with 6 gb bonus) means it is a 6 gb plan and all under 10 gb plan have higher access line cost. Well, why I was not informed about it that mentioned upgrade is technically not 12 gb plan but 6 gb plan with 6 gb bonus. Now I lost my previous 7gb promo with rollover plan with $15 access charge per line and now there is no going back. Like to report it but how? Need explanation in writing. Word of advice - never go for promo offers if offered by AT&T staff. Just go to AT&T website and select what you want to make an informed decision. Talking to customer rep is a TRAP.

We were paying $88 a month for Uverse Elite Internet and Basic Cable. Then we lost a discount and it went up. So we (my husband and I) saw this great offer online for DirecTV bundle for $80 a month. We entered our account information online (it's under my husband's name) and choose the change plan option and ordered for the DirecTV bundle to be installed in two days.

I switch to AT&T from T-Mobile but this is the biggest mistake decision in my life. At the dealer they promise everything that the best one. I told them I don't want to pay more than I paying to TMobile and they said that I will pay about $180.00 + the phone that is about $55 because they it's buy one get one free and 30 for insurance every month plus tax they said you will be paying around 285 a month which good thing is unlimited data so that's good. So I will only adding about $20 every month from my previous T-Mobile and it's unlimited.

On 5/4/16 and 4/28/16 I contacted the Customer Service Dept. and after being transferred 4 times I requested to speak to a Manager of the dept. The issue that I had is that I returned a phone that I had reported lost and my account was charged 150.00 for the ins. I originally spoke to Osirion and they explained to me that the refund was already requested. 2 months after, nothing has been credited to my account and is showing has past due and my services are going to be interrupted. I decide to contact AT&T and from the representative to the manager treated me badly and the only thing that I was offered to pay it and have a credit for the future bill or have my service disconnected. The manager actually disconnected the call and told me that I wasn't able to speak to anyone else and disconnected the call.

My upgrade on March 19, 2014 - I entered into the NEXT plan 24 with a iPhone 5s at the Elkin North Carolina store. It was setup on the main line of my account, the only account having a smart phone - ever. Come upgrade time, March 19, 2016 I checked my account and it was upgradable. To me the customer - my payment never went up - it went down as errors were fixed on my account. (There have been many with numerous overcharges.) I went to the same store in Elkin to upgrade, on March 22, 2016 and upgraded without issue from my 5s to a 6s. Same 24 NEXT plan but costing a few dollars more due to the higher cost of the cell. No problem there.

Tried to port 4 phone lines to AT&T - AT&T's sales folks gave a wrong plan estimate not including the cost of the 4 new phones which landed the AT&T plan even with the DirecTV bundle and free unlimited data at 40$ more expensive per month than my existing plan. Once I got to a real customer service rep they were helpful and explained all the details to me, however their sales people are not trained well and do not give you all the information. You have to dig. Another piece of information that was missing was how the line credit of 650 USD would be applied and how you would submit the cost of your old plan for AT&T to pay that old plan off. I think I am staying with my existing provider and cancel the DirecTV installation as well.

I have never in my entire life received such sucky, sucky customer service!!! I feel like I am being robbed out of my own hard earned money! Every single time I have an issue and I request an manager they will NEVER RESPOND back! I have been a valued customer for many, many years now and I have had it! I do not care that this will go towards my credit but I will NOT PAY NOT A SINGLE DIME TO AT&T! Our service is horrible where I live and we never get to use the phone and yet I have $400.00 phone bill for 3 DAMN LINES. JUST 3 LINES!

My father is paralyzed for 33 years and most of his time spends in bed, he is 94. His life support is attached to the phone. He gets $659 a month. I help a lot, but only thing with his name is phone bill. Well, he owed and forget to pay $47.48, so they cut his phone off. When I called they said they don't care. When I said he has heart condition, Gina said I must pay first and also reconnecting fee, because machines don't care. I have few accounts, but believe me I will find new provider. Sick, sick, sick. I and my neighbor called and gave our names to call, but it is machine??? Life don't matter?? His dignity is nothing. It could happen to us all.

I tried to call your service center several times today. The first time was wonderful. I talked with a woman in Kansas City. She was amazing. I explained that when I purchased a new phone something went wrong and suddenly these charges started showing up on the bill that had never showed up before. It turns out they had deactivated my unlimited data plan when I purchased the new phone.

2 years ago I assisted my 90-year-old father to acquire phone service. I did speak to the rep on his behalf and provided my info as my father cannot hear. After cancelling the service and being told the matter was being taken care of, he moved to another location. Apparently after several attempts to contact him AT&T took it upon themselves to change the responsible party to me and sent the bill to collections. I was never notified. Sean a worker in the billing department verified that this indeed did happen but since it has already been sent to collections there was nothing he could do about it. I work hard at maintaining my credit and I am very upset that this has happened. Is there anything I can do?

Our account is under my husband's name. I completed information so that I could make changes on the account as well to deal with my phone as well as the kids too. Once again, I went into the store for help and was told I could not make the changes because of password. A password that we never even knew we had to have. Only the account holder can set this up of course. We knew nothing about this. THE DMV IS EASIER TO DEAL WITH THAN AT&T!!!

In January, I switched cell phone coverage from Verizon to AT&T. While in the AT&T store, their rep suggested switching from U-verse TV (already a customer) to DIRECTV. Signed contract stated what cell, internet, and TV bills would be. Even though AT&T rep cancelled U-verse TV and I returned the equipment (with receipt) I've continued to be billed for both DIRECTV and U-verse TV. Each month I'm promised the situation will be fixed and each month the incorrect bill reoccurs. More insulting, since I pay the incorrect bill, I'm credited with the overcharge, that credit is reversed then I'm charged a late fee. Same thing is happening with cell phone. Without my permission my coverage is changed, I'm billed higher amounts, I call, the plan is changed back but I'm charged for a plan change AND the next month the same thing occurs.

We cancelled our Landline with AT&T. Because they had billed us for years for the landline and our cell phones, when the landline was cancelled they lost our payment for mostly the cell phone amount. I spent hours with them trying to resolve it. Instead of looking at their lacking policy and their lacking what to do, even though they had the money (verified by our bank) they still insisted we send them "proof of payment" via a fax. Truly unbelievable. We have a record of always paying on time. Instead of believing in their customers to be "good", they automatically believe we are at fault. We cannot wait to end all business with them. They are the absolute worst. The Devil can only be worse than this. I spent over 7 hours talking to their representatives on the phone. A nightmare.

On April 7, 2016 I called AT&T to ask if they could lower my service. I was told, Yes. The representative, Mr. Rhbtt ** told me "I can put you on a plan that would be $15 for each of your 4 lines, plus tax. And keep you on your grandfather data plan, 4GB for $40. That would be $100.00 plus tax." This help me lower my plan from $142 including tax. On April 8, 2016, I called back to confirm what the rep. had told me only to hear another representative tell me "no that isn't true." I ask them to check their recording. They were going to call me back. Sham on AT&T! So now mad at that switch and bait! I called April 19, 2016 and spoke to two arrogant representative's, Christy ** and her supervisor Scott **. They told me "No way!" And they were not going to listen to the recorded conversation between me and the representatives.

I've been a customer of AT&T wireless since 2005 and I was grandfathered in on the unlimited data plan. For a couple of years now they've been trying to get me into other plans that had no unlimited data and I refused while my cost for my plan gradually increased. They keep telling me to go on their TV and Internet bundle so my mobile plans cost can go down.

Your service is substandard with flaws and interruptions continuously. WiFi shuts off in the middle of my important business. I personally have to physically restart your system. I'm tired of it! We as customers pay our bill on time, and this is the services we receive. You need to survey your customers for a quick response to this complaint to better your internet service as an intervention. You get one stars for this review. If you do not respond to this review. I will contact the FCC and the FTC to launch a larger investigation into this matter. The ball is in your court. You need to fix this ongoing problem.

Misleading info about service. I didn't work so hard to build my credit score over the years to reach such height to have unprofessional and uneducated AT&T sales personnel to ruin that. I spoke not to one but two personnel in two different occasions and on both reaffirmed that my total plan is $30 a month but got surprised when my bill arrived and it was $74.

After long 'hold', talked to Kinyata based in Louisiana. She managed to resolve various issues except one for which she put our call on hold to do additional checking. She never came back to the phone - was disconnected. Called back again. Talked to Shaquavis in North Carolina. Had to explain everything all over again. He did resolve all questions. Did waste/consume an hour plus of my time due to AT&T automated system & being disconnected. AT&T seems to be like other big companies - easier to set up new service but customer service is absolutely terrible for questions/issues/answers, time on hold, disconnection.

They double charged me when I switched over to Uverse. Took 5 calls to fix. I was told it was fixed with a confirmation number. They Sent my bill to a collection agency. Called them back, gave them the number. And didn't help one bit. I have been a customer for over 15 years. I'm cutting it all off when my contracts run out. Stay away - find an alternative.

I finally got through and cancelled but then got a bill and a welcome to AT&T with an installation date. What the.

I notified AT&T on April 14, 2016 as soon as I found out my Wi-Fi modem was hacked into and 43 GB of data was downloaded in a matter of seven hours, while I was asleep at night. It was very evident that my normal usage of 8-10 GB per month was severely exceeded by almost 400% of what I use. AT&T admitted their device was compromised and sent me a new modem and promised to adjust the bill, which they never did. More than eight phone calls and six individuals were reached out to, but none of them kept their promises to adjust the bill. Finally, after six weeks of negotiating AT&T agreed to take out a small portion of the overage, but still want me to pay $357 of charges that were accrued due to the hacking of the device. This is not my responsibility and should not be levied upon innocent consumers because AT&T's security was breached due to a lack of security software in their devices.

Paying ATT to rip you off. Had 0 balance and they shut my phone off with the response of "Something went wrong. We don't know what."

I went into this store on Central Ave, in Scarsdale NY on Jan 18, 2016. At the time my provider was Verizon. I spoke to the sales Rep which was nice and polite. She introduced her manager to me which his name was Emmanuel. At the time they offer me a sweet deal and also told me that for each line I ported over from Verizon I will received a credit of $200.00 for each line. I ported over (4) lines. He said I will receive the credit in 45 days or 2 to 3 billing cycles. Since I didn't see the credit I called Verizon on numerous occasions, one rep over the phone that it would take 4 billing cycles. I called again and filled out a online survey and a rep called me and said that they misinformed me and that I will not be receiving a credit.

Since October 2014 AT&T charged me $50.76/month plus taxes and fees for an Apple 6 iPhone and line ** I never had. I contacted them 4 (!) times and requested a refund, talked to number different reps. including Sath ** who claimed to be a manager there, wasted hours on a phone, but nothing happened. My request was rejected. Unbelievable! I will change my wireless carrier first thing tomorrow morning.

I had been a happy customer of AT&T for over 20 yrs, through all the name changes, etc. However, it feels like a conspiracy lately but many that I have talked to say without hesitation that it's not my imagination. I have a basic phone (very happy with it) with unlimited data and an obsolete family plan I added years ago but it's still honored (I think). Several months ago, I found text & voicemail msgs were either not getting thru at all or a couple would get thru 5-7 days late. I bought another SAME phone over the internet (AT&T stopped selling it) and everything was fine up until 2 weeks ago when suddenly, again I couldn't receive text & voice msgs. Calling twice & getting an IT tech didn't help. (They discontinued access to FB on my cell.)

AT&T will always tell you about their so called "bundles and savings deals" and you will always be surprised when you get your bill. It's always higher than told, they charge you for things you didn't know they had fees for! And to make matters worse there is always something wrong with the service! When we call to have it fixed, they lie and try to blame someone else and say it's maybe a line cut from another company and I should of known because when their tech guy was explaining it to me, it all sounded made up.

Horrible service! Horrible expensive fees! Overdrafting your accounts and don't repay only to offer a very SMALL credit for next month! Been with this place for 10 years and NO LOYALTY TO CUSTOMERS! I pay $200 for 2 phone lines old phones and barely working! You can't upgrade unless bill paid and current phone not operable at all!! $285 for Uverse.... internet... home phone... Cable wtf!!! I called to see if any cheaper package. OMG, they said "Yes, U300, it's $265 a month." Whattt?!? Promotions only for new customers. They push products on you like DirecTV which promotion for 1 year but lock you in to 2-year contract!

I had 2 iPhones with unlimited data for $40/month each, plus one Samsung which I was paying $50 for 3GB data and one 2G $25/month. I was also paying $50/month for unlimited texting and $60/month for 700 min/month. AT&T was sending me letters telling me my 2G will be obsolete in 2017. I already started to see the line has bad reception.

I switched to T-Mobile in December 2015. I have been a customer of AT&T for 15 years. I had 3 mobile numbers with them. When my son joined the military, he was able to obtain his own acct with Verizon, so I cancelled his number connected to our acct. So when I switched to T-Mobile, they meaning T-Mobile cancelled my acct with AT&T because of the switch and told me I do not have to call AT&T about it and they will take care of it.

Warning to potential AT&T Would be Customers Wanting to reduce costs of TV. Store rep stated that if you reduce some premium channels and change-out the cable box you could save $40-$50. He wrote on his tablet the work order for 8AM-2PM service call. Two days later a DirecTV Tech shows up at our apartment for a satellite installation which is not what we requested. Since we live in an apartment, our complex doesn't allow satellite dishes and direcTV. Looks like the store rep was pushing DirecTV and didn't give us any paperwork regarding the service call and the info which when billed would cost the consumer $26 dollars. What is really interesting is you really can't change anything till your contract runs out. Then you can pick and choose the right economical TV package. What a bummer store rep.

AT&T is at its best when charging you additional monies or having undercover charges at your expense. About a month ago, I got the cell phone plan. To receive the plan I had to pay $104 for (2) iPhone 6. Upon receiving the (2) phones, one was working and the other phone would not power on and was returned back to AT&T. In order to get a replacement I was charged another $52. Now, I discovered in my monthly telephone bill that they have charged me a restocking fee of $35 for the nonworking phone that was returned back to them.

I am so glad I switched to T-Mobile but sucks I am unable to use one of my lines because AT&T will not unlock my phone. I paid my AT&T account in full including 380.00 in contract termination fees March 31st and since the end of March I have made 6 online attempts and 3 phone calls to get my phone unlocked to use with T-Mobile and was told by phone yesterday @ 6:22 by Pamela after a 20 minute call and transfer that there was an error in their system and it was corrected and I would receive unlock instructions by email. 24hrs later and phone is still locked and I attempted again to request unlock online and it says my account is still under contract so she apparently did not clear that up as I was told. I just called again and was told to call back after 24hrs because their system is updating!! WTH AT&T???

I ordered a phone online two weeks ago and was unsatisfying with the phone. I placed the phone back in the box and sent it back to AT&T. I received a email today and it said they were taking $35 away from my refund, I paid $184 for the phone and $10 for the case. After speaking with the representative and he place me on hold while he did some research and explain the AT&T policy, saying it was on the website, but didn't place it on the receipt in the box and I asked "Can I speak to a supervisor and explain the situation to him?" and told him I never turn the phone on or used the phone and he said that it a refurbish phone now and explain it will take 7 to 10 days before I received my money but it took them less than 24 hours from my account. What a rip off AT&T. Will be moving to T-Mobile. You lost a good customer!!!

AT&T was adding charges to my phone bill for service that I never received, nor wanted. I had been with AT&T wireless for over ten years. A number of years ago, my wife added 1 data plan for my birthday. Sometime after, I started to get charges on my other phones, so I added data block to the other phones and text block to all phones including the one with the data plan. This sound extreme but even this will not stop AT&T from charging a customer for services that the customer requested not to receive.

After hearing AT&T was offering unlimited wireless data for bundling with DirecTV, I stupidly fell for the bait & switch and signed up for service with both. I was told it would cost $110 per month total for both services, which would appear on one bill. Unfortunately, since signing up with both AT&T and DirecTV, I've experienced nothing but headaches, lies, and misrepresentations.

I have been with AT&T for over 15 years and for a long time they have changed plans and just lied about what they would charge. Once I call them they lower the bill and play nice but soon enough they would raise the bill over again. I have changed to another carrier and for weeks after I paid the penalty fee of 235.00 for the iphone they refuse to unlock it... They talk to me nice over the phone but they do not do anything. Call after call week after week. They are making it easy for me never to go back to that company again.

Approximately one week before we moved, I called U-verse customer service informing them that I was moving and ending my service as of March 1st. I turned in all their equipment on March 3rd. I called mid March to request my closing bill and was told the account did not yet reflect the closing bill, they will send it shortly. Next thing I know, I'm getting bills that continue charges after end date, notices that my service has been "temporarily disconnected” and they will charge me for the equipment if I don't turn it in by a certain date. Of course I called again (the call with hold times and transfer to different personnel took an hour!).

I just wasted 45 minutes of my life I will never get back trying to access my AT&T online account to pay my bill while in London. While trying everything including resetting my password, I finally gave up and called AT&T. Asked if there is anything wrong with their website -- answer "no". Said I was in London -- "Oh! It stopped working several days ago and we don't know when it will be fixed." Why aren't they required to put something on their website? They really ought to mention service outages and be required to do so! BTW this is why I mostly use my T-mobile phones overseas -- AT&T just doesn't travel well and is very expensive to use outside the US.

I spoke with a rep on 4-14-2016 agreeing to pay a past due amount where I had forgot to pay it off 163 and some change by midnight that night. I paid 165.00 that night. I agreed to pay the rest on or before 5-9-2016. That would be my current bill. I find out that they took out 300.00 on 4-15-2016 without any authorization at all. I even went in to check on any possible payments that I already had set up before to make sure that I had not missed anything. There were no payments pending or anything.

Here is what happened to me... The Morons/**s A.K.A. AT&T customer support and I worked it out last summer that when signing up they would send my bill to my personal residence but instead they sent the bill to a nonexistent mailbox, and I requested many times the status of my account but they never replied, and when calling customer service back they tried to set up billing at the residence where the internet was installed but that is my fiancee's parent's residence and I was the one that was supposed to pay. So after being snubbed by AT&T for three months I later get notified by a collections agency that AT&T had turned my account over to collections. Now I refuse to pay it because AT&T screwed up so bad that if I ever get my hands on them it will be with a two-part lawsuit and I will win.

I was an AT&T customer for 8 years. I knew they weren't the cheapest but overall they were the lesser of many evils. Towards the end I started seeing rates go up and service decline. They tacked on dollars and fees randomly on my bills. I scrutinize all my bills and called them out on it often. They would do a song and dance and eventually after wasting my time on the phone they would relent and take the charges off my bill. I finally gave up on them. I cancelled 3 lines and switched carriers in February of 2016. I called, cancelled, and asked for a final amount to walk away clean. I paid 933 dollars to get this monkey off my back.

I got a new unlocked smartphone. My AT&T flip phone contract had expired sometime ago. I took the phone to the store because the SIM card in my old phone was too large for the smartphone. The employee was nice and helpful. However, within 24 hours I was notified I was signed up for Asurion Insurance on the phone for $3 plus $7.99 per month. The subject never came up. I gave the store and the employee a nice review on the AT&T survey before I learned of this unauthorized action. I called to complain as soon as I learned I had been signed up. I was told it was reversed, but it is four days later and I have had to call again to complain (this time to AT&T's billing number). They did reverse the charge this time, but the idea that the person would do this without discussing it is entirely unacceptable. If this second complaint does not rectify the problem, I will switch services.

We have been with AT&T forever and the store we visit is phenomenal. The service in regards to combined billing is a nightmare. Although they state it is all AT&T you are actually dealing with different entities. Absolute nightmare and don't recommend. How can AT&T in this day and age not be able to handle combined billing within their own company? Very sad.

My torture starts back to 2009 I believe. I had 2 lines with two Motorola Razrs and I was a renter so I moved about every 1 to 3 years. I had bad service and would spend hours on with tech support. A call to AT&T is a minimum of 3 hours with or without numerous dropped calls of which the rep never calls you back even after they asked you what is the number to reach you back at if there is a disconnect and being fully aware that the call is concerning service issues. You have to call into work and explain you won't be in for the next few days and possibly a week or two due to being on a never ending hamster wheel of AT&T customer service calls and tech support.

I have been an AT&T wireless customer for more than 10 years and they were never the greatest but it was acceptable. Well they have gotten more ridiculous. Their customer service is horrible and now they are expecting everyone to become part of this terrible next program. I grandfathered into the unlimited data plan on 4 of my 5 lines and they are always trying to talk me into coming out of that plan, although if I do I will never be able to get it back, (who would give up unlimited to pay for everything used?) As far as this Next program, if all my lines took upgrades as they are now available my bill would increase more than $100 (AT&T is getting really greedy!!!) monthly. The Next program may work fine for someone with 1 line but when you have 5 like I do the cost increases drastically. I am guessing this is AT&T's plan of action. They basically eliminated the discounted phones.

My husband and I had AT&T for 4 years, and in those 4 years we've upgraded from iPhone3 to iPhone4 and ran through two two-year contracts. Our plan included 4GB of data which was split, 2GB for me and 2GB for him, which we were not allowed to share or roll-over. I also had a 25% discount off monthly bill before taxes through my workplace. Between the two of us, we paid an average $160 a month. The only benefit of this was that at the end of a two year contract we got to sign on for two additional years and get a free iPhone upgrade. Then AT&T got rid of their contracts.

After contacting the company several times, the issue has now been resolved. The representative I talked with was very helpful and provided great service.

I have to tell you that AT&T (AMERICA'S THUGS and THIEVES) has 0 integrity. I called them in late August to get service. I have been burned before, so I asked if I could record the conversation. The name and details were supposed to be recorded. To make a long story short, the details were totally screwed up. My bill was significantly higher and different. I have been battling with them for months. They even lie to the FCC. Stay away or you're going to be sorry.

Unable to receive calls. Called customer service and fixed the issue and the same problem happens again. Lost many business contacts and money dealing with this problem. Payment supervisor looped me again and again. Nearly impossible to get anything done with AT&T GoPhone.

AT&T made an error on my bill in January 2016. I called and was told it was an error and it would be credited. That was three month ago and I am still having problems. Have spent at least 5 hours on hold, being transferred and disconnected over the last three months and still no resolution! I have gotten robo calls and emails warning of a service interruption even though my bill has been paid on time! NEVER have I had such a horrible experience. Totally incompetent!

I have had AT&T U-verse for over 2.5 years. I had moved 4 times and paid the $99 installation fee the first 2 times but didn't want to pay it anymore. The 3rd time I moved I called them and they promised me to waive it and keep the promotion I had and they claimed they "put it in the notes". After moving I was hit with the full charge of the installation fee AND the plan's payment was about $30 more and after several calls and complaints, they finally agreed to waive the installation fee and give me the promotion I had before.

After my contract was up I was trying to reduce my AT&T bill payment without success. I then decided to move on to a different company. All this time AT&T kept charging/billing me. The charge is now up to $196.**. I have no idea how to take care of it... I tried calling customer services and it always ends up in wait time of 45 minutes or phone disconnection (worst customer service a company can... I think they are trained to be that way to intimidate the customers). And they have the nerve to ask me to switch back to AT&T?!

I've been with AT&T for over 7 years and there isn't a time when we haven't had random extra charges added to our account. You call them, ask after it and voila! The charges are taken off. I was handed a bill of over $190. I went to the store to have it sorted out and he couldn't explain the charges (break down). He could account for about $180 and said "that's the same ball park". Umm an extra $10 each month over 7 years is $840, that from 1000 customers is $840000! No, if I'm paying a bill "ball park" charges are not sufficient. You need to account for every penny. Ridiculous people, ridiculous service and I won't even bother to review the phone customer service... Will be changing over to Verizon.

I purchased 2 Samsung 7 Edge phones. The phones cost $709.00. The first phone had major technical issues but I was able to return it to the store to get a replacement phone because I was within 14 days. Unfortunately, my second phone had major technical issues and the screen went completely black. I contacted AT&T for a warranty claim. First of all, they treat you like an idiot and try to blame the issue on the customer instead of accepting responsibility for the faulty device. The manager I spoke to was Jeremy **. He was extremely condescending. So now I paid $709.00 for a phone that will be refurbished.

I got into some financial issues and wasn't making as much money as I used to. So I set up a payment plan. I forgot one of the payments. I didn't receive a reminder call or email. My service was cut off. I called and told them I had the money right now and could still continue the agreement. They said I couldn't continue with the arrangement and had to pay in full. I know I shouldn't have let myself forget, but also I wasn't informed that if I was late they would call the balance in full...

I have been an AT&T customer for more years than I can count. I have had a bad experience with the LG G4 phone. I would never buy another one. Got talked into it by the AT&T salesman. Had trouble since the beginning. After just a couple of months, it went into freeze/reboot loop mode. Trekked to the AT&T Device Support location after the store where I bought it told me to go there because they would fix it or replace it on the spot. The Device Support Center said they could not fix it and of course they don't stock it! Only thing could do is ship a new one. I could be without a phone for almost 5 days or I could pay $14.95 for priority shipping for a product I had nothing to do with breaking! Can't decide who is worse, LG or AT&T!

Although AT&T advertises they have cell phone, internet and cable service they're operate as three independent companies. If you have an issue, you'll find yourself talking on the phone for hours and being transferred from COMPANY to COMPANY. They even shut my service off for their mistake. I switched from COX and regret it because I had none of these problems with them. Be sure to pay close attention to your bill because they'll over charge you. Stay away. Buyer beware.

I was told my promotional rate for my bundle of AT&T U-verse and DirecTV was good for 2 years, wrong. When I signed up I was quoted over the phone $60 a month for both, wrong again. When I signed up for my bundle AT&T and DirecTV had no idea what the other was doing. I ended up paying double my initial quote each to just to start. I immediately became aware of their "toggling due date" practices when my account was overdrawn because they decided to change my due date to a week before I expected it, based on the previous month. I cancelled my auto pay after that, and they refused to help me at all. Since when does a due date fluctuate a week in either direction each month??? Over the next year my bill would magically increase slightly over time with no explanation.

We had AT&T for internet and wireless for just a bit over the mandated contract. The internet is intermittently off, the wireless mobile service for out of continental USA is very expensive, and overall customer service at AT&T is dismal. For the above reasons, we changed to another provider. My billing cycle is on the 18th of the month and it unfortunately fell on a Saturday and I was not able to get my service changed until the following Monday, the 20th. AT&T does not prorate billing and collected the amount for the whole month for two days of service!!! So AT&T is one of the biggest media providers because of this - TAKING MONEY FROM CONSUMERS unfairly. LESSONS LEARNED: DO NOT DO AUTOPAY for AT&T! DO NOT GET SERVICES FROM AT&T!

A friend of mine is continuously stalked by an employee of the corporation. They were once married but he has abused his rights as a employee and the equipment. She has had several phones and numbers. This man has completely exploited her online and the whole marriage a complete sham. After he walked out and committed spouse abandonment it's been noticed the whole marriage was fraud and that the employee was possibly fraudulently filing taxes and committing adultery using his said wife's email addresses and phone numbers to achieve this. Somehow he cloned numbers and crossed messages along with intercepted her calls, texts, etc. My friend lives in terror and even though he used her and walked out one day continues to cyber bully, stalk and harass her. This should be fully investigated by someone other than the company itself and prosecution of whomever is responsible.

They do not listen. Been with them for 17 plus years and had that worst customer service in the past seven months. Suppose to get a discount from my job and AT&T keeps messing it up. Afford me a $100 for my inconvenience not even enough to cover what I lost out on already. I asked them to disconnect my service and they hung up on me. I will be going to Verizon's phone service if this is the way AT&T is going to treat their customers. They might be number one but that means nothing when it comes to good customer service.

My experience dealing with AT&T recently has helped me finally fully understood the downhill snowball effects experience. It started when I decided to call AT&T to switch my business land line to wireless. I called the customer service representative and was given options. I repeatedly told him that I do not want to discontinue my broadband internet service. I only wanted to switch my business landline to wireless. Also, I opted for buying one iPhone 6s plus to get another iPhone 6s free. I asked and was told literally that even if I buy a 6s plus, I can only get an iPhone 6s. So that is that.

AT&T by reviews and personal experience has been notorious for overcharging and misleading people into buying their products and services. They trap the customer by "locking " them in their yearly contracts preventing one to change their mind. This tactic is unethical and should not be allowed. Why hasn't ANYONE DONE SOMETHING ABOUT IT! It just isn't right! There are plenty of cases and people have brought to light and the right authorities need to step up. Enough is enough.

I am very frustrated by the lack of compassion in this company. I called in December to suspend my U-verse acct. I notice that AT&T was still automatically debiting my bank acct for $85.60 each month. When I called to stop the automatic payments I was told it had not been suspended and if I could find a confirmation number and call back they would look into it. I was debited two more times!! Four calls later and they say the auto withdrawal has been stopped. I am not certain as I was told before it was and that service was suspended. I had to restart the service since it is a business that needs the Internet. I am going to check and see if there is another provider I can use there.

I have a small company with a wireless account with AT&T. I called the Business dept to see who my rep was currently as my experience has been they change reps like moms change diapers! I spoke with a very nice gal named Crystal. Normally I don't schedule appts to review my account but she seemed quite real and down to earth, not the typical warm your way in to upsell you type. I was quite honest with her about my account; small business, already on a good plan etc. However she still thought it would be a good idea to review my plan and introduce herself. Much out of character for me, I agree. We set an appointment date. Well today was the date... NO SHOW! NO CALL! NO NOTHING! Now this may not seem like a big deal to some but... like I said we are a small business, which means VERY busy wearing multiple hats, no time for appointments let alone no shows! Very typical for AT&T but I trusted this one, big mistake!

Their customer service representatives are the worst. They're never accurate, they never know what they're talking about. The supervisors almost never know what they're talking about, everyone telling you a different story. They just want you to buy the service and then you get loaded up with tons and tons of bills. This company should be known for extortion. You purchase a phone, it doesn't work, there's nothing you can do about it. We have to pay another deductible for a new phone. They never tried to satisfy their customers. They are the worst in every aspect.

What I thought was a good deal has cost me hundreds of dollars. I switched from Verizon after 16 years of service because AT&T said their service was just as good in my area and it was supposed to save me money monthly as well as they were going to give me a credit for every line I switched over. The salesperson left off monthly fees as well as did not give me all of the information necessary about getting the credit for my lines ported over to them. I was not given my credits at first but after speaking to 4 different people, they found where I was to get my credit and gave it to me three months different (something the salesperson left out of the conversation when I switched over). My bill is $120 more than he quoted because he did not tell me would have a fee for each phone as well as my monthly service plan. (This was what I was wanting to avoid with when I had Verizon and was the main deciding factor when switching over).

Not sure what's worse the fact that the agents don't speak a lick of English or that they are uneducated! AT&T has the worst phone support I've ever dealt with. I'm assuming it has to do with At&t paying them $2.00! Total bs!

Customer with AT&T since 2007. Wanted to change my already existing account that I had and add my fiancé to my account. We found that the unlimited data plan by signing up with DirecTV was the best fit. So we went into our local AT&T store. Here's where AT&T dropped the ball. They signed up my future mother-in-law (had nothing to do with my account) for the new plan, even showed up at her house to install the equipment! All of this can be forgiven, but they ran her credit without her permission! That same day, I called AT&T and DirecTV to see what the mix up had been, and got the runaround. They had no information about me signing up with DirecTV, thus, I had to restart the whole process of scheduling and renegotiating my plan with them.

They are the BIGGEST liars and scammers in mobile! They tell anything to make the sale, then buyer beware when you get your bill! And good luck talking to a customer service rep or even a supervisor who knows anything or has the same story as the previous person! Not to mention a 45 min hold each time you call! Do not go with this company! It will be your worst mistake!

Transfer of Billing responsibility. AT&T response was misleading, created unnecessary alarm in my mind about my credit rating, completely uncooperative. The end result was that I just spent hours talking to them with no action favorable to my request. Very frustrating provider.

I have been lied to since the day I signed up with them. I was overcharged $10 from for my phone. It did not work right. I took it back to the store and then for me it was only covered for 7 days in store. The company said I had to pay $150 deposit to get my phone fixed. I explain to them I am disabled and I cannot be without a phone. Well the phone has continued to fall apart. Worse every month their automated payment messed up my payment so I was without my phone for 24 hours. No apologies. No "Will give you a free month", nothing. They just kept repeating the same things over and over like robots. These people lie constantly. Why can't something be done with these mobile phone companies under no circumstances? Will I ever recommend AT&T to anyone?

I switched to another cell phone carrier. I was billed in full by AT&T although I had a service only for 3 days. I spoke with the customer service representatives. They've said that there were some policy online that specified that you had to pay in full the last month. If you didn't know about it in advance, you will never find it. It has been never said to me when I became AT&T customer. The question is why I had to pay for a service that I didn't get.

When I purchased an at&t hotspot at best buy I returned the hotspot the same day. A month later I received a bill for over $200.00?? Why am I receiving a bill? I do not have the hotspot. I did not use the spot. The store received it within in 1 hour. This a scam.

So I am a single mom that needs to use the WIFI at home for work from time to time so I signed up for the U-verse from AT&T. I was not impressed from day one when they showed up I had to get a landline to get the price I was told over the phone. I said "don't set one up please" they did anyway. I then never got my first bill and when I called for it, it turned out I was suspended for non-payment. I paid it that day and went over my address and info to be sure it was correct. Never got a bill. Called again because I could not get my AT&T account online to work still no bills. Now my third bill I have a 49.00 charge for restoring my service? I tried once again to talk about my bills not coming and was told I have been getting them? I will never use AT&T for anything once my contracts are up. 49.00 fee is more important than a lifelong customer...

I have not done business with AT&T in many years. Decided to see what the monthly cost to would be with limited service and really to see how much the phone would be. I asked the rep over and over, "How much is the phone?". She replied each time, "No charge for the phone. You just need to take your old one to an AT&T phone store and turn it in." SHE LIED, SHE LIED. When my bill came there is a $15.00 per month 'INSTALLMENT FEE' FOR THE PHONE for 30 months if you can believe that. AT&T IS OF COURSE NOT INTERESTED. They apparently send all their employees to the same college of lies that Hillary Clinton attended. I have notes of our whole conversation.

Going all the way back to 2007, so far four wireless providers I was with had billing problems. With Verizon, they forget to mail a paper bill from time to time. When that happens they are quick to suggest to send you into a payment schedule, and if the consumer forgets their billing department calls at some nutty hour on a Saturday morning 8:30 am. It got so bad one of Verizon's reps claimed that they were Verizon and they don't make mistakes. Before them was with Sprint and for 5 straight months never saw a paper bill from them. Then there was T-Mobile who has one of the most nuttiest policies. If you change smartphones they move you to paperless billing without telling people and they expect it to be accepted. After getting tired of that tried AT&T in 2015.

AT&T is trying to stick me with a bill that I don't owe and the worst part the bill they are trying to stick me with is from 2013, and no one has any information on it for the company but they are still insisting that I owe it. #sostupid.

I have probably been paying the extra 2.99 for AT&T's Roadside Assistance for at LEAST 3 years, and never used it. I had a breakdown yesterday, and called AT&T who was quick to answer and help me. This is the only reason they got a 2, and not a 1. I needed my truck towed 10 miles to a shop that I know and trust. What I did NOT think, was that I was going to have to pay an ADDITIONAL 35 dollars out of pocket, with no real good answer as to why I should have to pay ANYTHING out of pocket for a 10-mile tow other than telling me "They changed providers", whatever that means. Needless to say, I am not happy, and have already canceled the service. Not only that, I found a MUCH better plan through my insurance company, for about the same price, and much better coverage! AT&T, your roadside assistance is a FAIL.

I purchased my replacement iPhone through AT&T ONLINE since they were my current cell phone provider, and I couldn't get to the store. I also ordered an Otter case at the same time. The Otter case was never opened because I realized it was way too big if put onto the already enormous iPhone 6s. The return policy at the bottom of the packing slip/order confirmation states, "….exchange/refund one device per purchase up to 14 days from the shipping date of device." First, "device" does not only mean the phone or tablet, it means accessories too. It is a very limited return policy, particularly if you misinterpret that the case is not a "device." Anything you buy from AT&T online is, apparently, a device even if it is not electronic in nature.

I bought two galaxy S7 Edge phones through the AT&T NEXT program that I had to pay 30% down for each phone because of my credit. One of the phones was advertised as free and I also got two tablets for free. When I received the phones I called to activate them. I was on hold for over three hours and it hung up on me. I called back and the automated system said they were closed. When I called again the next day, they said in order to activate the phones I would need to pay an almost $900.00 deposit. The lady quoted that the items "shouldn't have been sent to me without the deposit being paid" after I had already paid $573.00 for the phones. She said it was their mistake.

AT&T representative had told me that my bill after downgrading service (with no promotions applied) will not go up more than $127.99 but now I am continuously receiving bills of more than $207.99 and every time I call Customer Service they literally hang up on me after wait times of more than an hour. WORST company in the world to deal with!

I cannot stand Yahoo and AT&T pages. I have used att.net for my email and when I click on a news story I am forced to view their commercials. What happened to printed text??? My solution is use another provider like MSN. At least you are not forced to listen to their commercial. So, the message Yahoo/AT&T should take away from this. CHANGE YOUR STUPID ANNOYING FORMAT. No wonder Yahoo is sinking in market share. Now I see why-crappy product crappy results.

I've been overcharged and double billed and paid 3-4 times every month what I was told I'd have to pay. $39.95 a month has gone up to $248 a month and I looked back and realized they're billing for two months at the same time. It's so crazy. I can't even explain it but they're a complete ripoff! And if they make a mistake and don't set up auto pay and you're late, your fees are literally almost $100 on a bill that's suppose to be $39.95. It's robbery! They've charged me late fees and started my first billing cycle in May when I didn't get service until 6/24. It's nuts!

I switched from Verizon to AT&T and that was a big mistake. First of all they promise you a lot of credits and discounts that you never received. I have been with AT&T for 3 months and my phone bill has been incorrect for 3 months. I called customer service. I was on hold for 30 minutes. I was also transferred 3 times and then the final rep asked me to repeat my phone number, only to disconnect the call! I really HATE AT&T. They are the worst company. Don't use them, you will regret it! Also three weeks after I got a brand new Galaxy Note phone the camera stopped working so I took it to the store and the girl deleted all of my photos and she reset my phone. She said she was really sorry and she assumed I saved all of my photos. After all of that, the camera still did not work and I had to wait 3 weeks for a used replacement.

Thankfully, this was resolved. Thank you!

As a client of AT&T for the past 5 years would expect better than the experience I had today. I went into an AT&T store in Tallahassee and was told that if I joined DirecTV, I would be eligible for unlimited data. I then signed up for DirecTV, paid a deposit and installation fee only to call AT&T back to be told unlimited data was $100.00 per line even with DirecTV increasing my bill by more than $150.00 as I have two lines. Also, make sure to read fine print of promotional deals as not only is the unlimited not unlimited, you cannot even use for your tablet. So I am now paying more for TV services and more for my phone bill. I work full-time and now I have to spend additional money trying to dispute the contracts. What a mess!! Just do not do it! Stick with your rollover data and save hundreds!

On 3/21/16 my landline was out of order. I called AT&T and they said that number belongs to Verizon. How can that be I have had this number for 13 years? After being bounced around from one customer rep to another, I went to the retail store in my area Lynn Haven, Fl. Verizon manager said that a Verizon rep at a Walmart store called AT&T port center and received my home phone number for a prepaid cell phone for their customer. AT&T released my number without my permission. God only knows what else AT&T gave Verizon.

I purchased an iPad Mini for my 10 year old daughter for the holidays in 2015. Recently, it became damaged and the screen was glitching, etc. I have insurance on the device, which was very much replaceable. The problem is that I purchased the device for $99, AT&T's insurance provider wanted to charge me $199 for the deductible replacement! So, not only am I paying for the insurance but now they tell me I have to spend double for a new device! What good is the insurance??

I'm very dissatisfied with AT&T. I signed up with AT&T for a promotion they had and without notifying me they charged me 3x more than I was paying AT&T U-Verse. They only rip off people. They don't care about the customer either so I don't damage my credit I had to pay them $369. This is a ripoff. They don't care about the client. They didn't even ask me if I wanted to stay with them. How can people do that and get away with it? Never again.

I have read many reviews about AT&T and their terrible customer support. I have stayed away from using AT&T due to the multiple complaints. Unfortunately, my alarm system provider, LifeShield, was acquired by AT&T and I still had 2 years left on my contract with LifeShield. So I had to be transferred to AT&T Digital Life - not by choice. There will not be enough space to explain how bad this company's service is. I'm originally from a developing country, where customer service is non-existent, and my experience with AT&T Digital Life's service is similar to my country - incompetent and non-existent.

I just had 45 min trying to talk to a CS representative. Very disappointed with their CS. They are just there to apologize for what this company does. They increase the bill every time you turn your back!!! Then you have to call every single month to try to drop those charges and nobody takes responsibility for it. Pay attention to these guys people!!! They are a monopoly. They just partner with DirecTV. Run, Forrest. Run!!!

Steer clear of AT&T. After two years of service with them, I cancelled my contract. All charges were paid and I was left with a zero balance. Yet, AT&T fails to unlock my iPhone. Do no business with this company!! You will regret it!!

I was intrigued when AT&T got together with DirecTV and was offering a $10 discount to combine the bills onto one. I signed up in October 2015. January 2016 rolls around and my bills are not on the same bill yet. I call AT&T to be told they can't help me and send me to DirecTV who tells me that sometimes it just takes time and should happen soon but they couldn't tell me anything else. February 2016 still no change so again I call in directly to DirecTV this time. They proceed to tell me they can not help me and direct me back to AT&T.

I have had minor issues with AT&T in the past, but you deal with it and move on. I have NEVER in 20+ years had such problems as the last few months. They have more problems than I could begin to address here. A few include the worst telephone service I have ever experienced, workers that don't speak or understand English very well, over-billing and lack of ability to resolve it. In the past 4 months I have spent more than 5 hours on the phone trying to resolve issues. Today alone it was almost an hour and 8 representatives and the cancellation billing issue is still not resolved. I have had it. They kept transferring me to "someone who could help me" Ha Ha...

Representatives in Willow Grove, PA sold me insurance on my phone telling me that if anything happened to the phone, similar to the coverage Sprint offers, the phone would be replaced. THEY DID NOT TELL ME THERE WOULD BE A $200 DEDUCTIBLE! I have been paying $8 each month to cover accidents or theft. Instead I encounter a mechanical issue, the battery continuously disconnects and resets the phone, one month after the manufacturer’s warranty. When I went to the store, they had me wait twenty-five minutes for a representative just to tell me to call Asurion. The Asurion representative told me my product is a Tier D, which means $199 deductible. (Seven months that I paid this year for insurance and $23 each for the phone, I have already paid close to $300 for the phone.)

I cancelled my account in 2009. At that time I returned my equipment at the local UPS store and never heard anything again. Then in 2015, I bought a car and when they ran my credit score an AT&T unpaid bill came up. They had filed against my credit in 2013. I called AT&T and they said I had not returned the equipment. Since it has been so many years UPS has not gotten rid of their information and I have gotten rid of mine. AT&T will not budge or even talk about making a bill resolution. I even agreed to pay half the bill, just to get it off my credit.

AT&T has got to be the most useless company ever. I moved from Sprint to AT&T 4 months ago and still trying to resolve how my credit of $500 per line is going to be credited. I have called them every time a bill has come out and each time I have received a different answer. When I ordered the phones it was "you will not have to pay a bill until your credit is used up", then it was "oh it will show up on the next bill", then it was "90 days and don't need to pay." I then got an email in Feb saying that my service is going to be turned off so I called again and was told "oh it takes 90 day." Next I called and they said since my bill was behind that I didn't qualify now, I explained that every time I called I also offered to pay the bill but was instructed not to because the credit will be applied.

I have been a customer for AT&T for over 20 years and never even attempted to switch until now. I called just to get my directv and wireless bill bundled. Had no idea I would have to talk to 3 different representatives and be on the line for over an hour to get it done. Are you kidding me? How do they stay in business? Should not have been that difficult, not worth saving a few bucks for the aggravation I went through. The second rep even told me I don't have an account with directv. Guess she was calling me a liar. Finally the last rep I talked to was able to help. Why did they not forward me straight to him?

In August 2014, an AT&T sales representative called me and offered me a new cell phone plan that would give me unlimited data usage. She stated that cell phone plan rates would increase. However, I would have unlimited data usage. Well, I soon discovered that this AT&T sales representative, upgraded my cell phone plan to a fraudulent plan that didn't exist. I then called AT&T and spoke with a representative and discussed my dispute in detail. He issued a $25 credit to the account and advised me that he would be escalating my dispute regarding the excessive data overage charges on my account. Well, of course, the representative didn't escalate my concerns because my bill was still showing that I owed over $400. As a result, I called AT&T on January 27, 2016, and spoke with Paula **, who then transferred me to Zachery.

This company is nothing but a scam. I was told by the salesperson when I signed up for AT&T Wireless that you receive roll over data each month, not once was I told it expires after 30-days. I tried to call AT&T and was only offered to pay more money for more data!!! So I filed a BBB complaint and spoke to a Melissa who is the most inconsiderate, rude individual I have ever experienced. She was not willing to do anything to satisfy the situation. I will never use this company again and recommend all BUYERS BEWARE!!! I am making it my personal job to ensure no other customer is scammed like I was into a contract and mislead by false advertising and sales!

The customer service could not understand the English language, could not input my data correctly, and was obviously in a room with 100 other reps, since the background noise was extremely loud! Up charge, constantly up-selling and could care less about fixing issues, only out to make $$$$. AVOID AT&T. THIS IS NOT THE COMPANY IT USED TO BE. Wish I was back at Verizon.

I purchased 2 new cell phones and the reps in stores are not 100% truthful regarding FREE tablets with the purchase of a new phone. They are not FREE and there is a 2 year contract that comes along with it that they don't tell you about verbally. Did I sign a register receipt about a mile long with fine print? Well I guess so. I was told to sign for the new phones that were being purchased and I didn't read the fine print so shame on me! But the rep wins since they made a false sale! I can't wait for my contract to be up so I can go to a better wireless company!

Switched an AT&T Lan Line to Charter Communications on March 4. Number was ported to Charter. My kids try to call the house with their AT&T IPhone 6 and get message, "The number ** has been disconnected. The new number is **." Call AT&T on March 8 and they say the order to port the number to Charter was completed but system error occurred. I was then transferred to AT&T sales and told to have Charter make sure the number was ported. Called AT&T Mobile on March 8 to report that I had 2 phones both IPhone 6 and they couldn't call the number but my IPhone 4 could call the number. Given a number 1-888-898-7685 to talk to Port Activity Center which did send me back to the regular AT&T 800 number. Went to store to have the problem fixed on March 14. They had me call the 1-800 number because they can't do anything at the store.

I have been with AT&T for over 30 years. One of the alarm lines got disconnected in Nov 2015 due to change of credit card number as a result of ID theft. This begins my nightmare with AT&T. After reconnecting it for a month and a 1/2, I got disconnected again. I called back to discover that the "new " bill was not paid. I told them I JUST GOT it a couple of days ago. They apologized, agreed to waive the early termination fees and ordered the line back. The new order confirmation was sent out twice but never processed. I never hear from AT&T.

I have had DirecTV for almost 20 years. In response to weekly invitations I went to the local AT&T store on March 19 to buy a cell phone and add AT&T wireless service. I also offered to change my internet and landline phone to AT&T Uverse service. This would have been a total AT&T package deal with automatic monthly debits to a credit card which I have been using with DirecTV for several years. A great deal for AT&T and hopefully an easy transaction. After 4 1/2 hours of total incompetence the staff and management were unable to manage the transaction. For some reason, they could not put it together. I wasted the afternoon and walked out greatly disappointed with the service but confident that AT&T really is a mess.

Someone was able to go into a Best Buy 7 states over and a line to my AT&T Mobile account. Once I figured it out the line was suspended. AT&T will take no action against Best Buy or the store rep that is most likely in on it. I had to go into a store to get my service turned back on and it took 4 hours for them to do. During the 4 hours I had to listen to endless attempts to upsell me and how this was somehow my fault that they got hacked (basically social engineering). Then they screwed it all up and I have been on the phone for just shy of 2 hours with customer retention because I decided to cancel my 4 lines after 12 years.

A customer representative got the SIM card stuck inside my phone. He took my phone apart with a knife and paper clips to take the SIM card out. It didn't work, and he asked me if I could leave my phone and come back later because he didn't have time to fix it. I took the phone with me, and then called the customer service phone number. The customer service representative told me to go to the Apple store to fix my phone, and I would have to pay for the charges. I live in a small town, and the nearest Apple store is about an hour away. I'm switching back to Verizon because at least they don't break phones and refuse to fix them.

On 12/22/15 I called AT&T to cancel my service and to unlock my phone as I was moving to another company dissatisfied over their lack of coverage and added costs to improve their services. I started by first canceling the AT&T U-verse, internet service and lastly on 12/22 their mobile package. When I called to cancel not once did they asked if I wanted to change the package, they simply allowed me to believe that my wishes had been met. In January 6 I paid the $119.62 and thought that was my last bill. When I receive an email reminding me to pay the next bill of $164.44, I tried to enter into the account via internet and it did not allow me. I called and advised that I did not understand about the bill as I had cancelled the service.

I switched my service in Dec 2015 and went with Verizon. I dropped AT&T account. This morning I got a bill via email saying I owed 227.00 for an iPad that was attached to my phone bill for an extra 10.00 a month. I phoned and spoke to 4 different people. All different stories. They are saying WE forgot to cancel this iPad add-on. It was part of my account on my phone bill. Billed and paid every month included on my phone bill. WE never got a bill for it since we paid our final bill in Dec. I told them I was not responsible for THEIR mistake, if that was the way it was suppose to be handled.

After reluctantly signing up with AT&T Wireless almost 2 yrs ago for my son to have service, my son fraudulently used my account to purchase one of their phones. He promised he was going to pay the bills which he did until he didn't. I contacted AT&T and had his number shut off and blocked and was told by AT&T that they informed fraud division. This was all done in Dec. of 2015. I even did the buyback program and they bought the phone back saying that all was done now. Then in January I closed out my number and left AT&T for good with them saying at retention dept. that all is done.

I had a tablet that was attached with a second number to my phone. I have called AT&T twice about cancelling the number associated with the tablet, and both times have waited more than 30 minutes on hold, been transferred multiple times between agents, and BOTH TIMES they cancelled my phone line instead of the one to the tablet, which occasions a visit to the store, where in two trips I have also not managed to simply get them to shut off the correct line. It is a complete and utter joke to call what they do "customer service." Run, run like Hades, to some other provider.

Made split payment arrangements, first one in the amount of 56.86 for the date of March 11, 2016 and the second payment in the amount of $150.00 for the date of March 25th, 2016. With working 2 jobs Mon-Fri I completely forgot to pay the 1st 56.86 on March 11th but remembered and paid it on March 14th. Today March 16th AT&T disconnected my services. When I called to see why they told me because I didn't pay the 56.86 on March 11th so the whole arrangement became null and void. Even though I paid the $56.86 it didn't matter. I had been a customer of AT&T for a number of years but after this... no more. If you're willing to lose a customer over something like this then clearly your customers don't matter. I cancelled both lines that I had with them and then also cancelled my U-verse and told them to just send me the final bill.

I am AT&T long time customer. When open with account with AT&T giving one price then go to high price bill sending. But, my friends also told me Home and Cell with AT&T bills comes too high simply make numbers. Customers didn't understand with AT&T OR AT&T Service didn't understand with Customers, but getting bill number prices like this - $268, $498, $694, $904, $1,059, then Now $2340. Customer can't pay this kind of bills. So many times talk to Service Department and any service suspend or cancelled again bill send too high. This is my AT&T service responsibility with customer. Thank You.

I had T-Mobile wifi calling for $40/month. AT&T said they could match it using my iPhone 5C. It worked fine with T-Mobile, but the cell towers around my home are only AT&T towers, so I figured I would switch. After calling AT&T as a brand new customer, I was put on hold for 10 minutes and then it disconnected. Finally getting through to someone, the lady said it was no problem $40/month wifi calling with iPhone 5C. I wait & wait (over a week) for the SIM card that was supposed to be overnight delivery, and finally call back. They didn't send the SIM card because "they needed my passcode" to change over my existing T-Mobile number. Do you think they could have called me to tell me this? NO. I had to call them because the SIM never came.

I have no hope of resolving the bureaucracy that is AT&T. So, I'm complaining here. A year ago I moved from AT&T to Verizon. Wife's tablet somehow didn't move and they continued to bill me. I got it straightened out, and I actually resolved the billing issue on the phone with AT&T. Apparently, they have changed their mind. No one notified me that the dispute hasn't been resolved and they continue to bill me more and more. It has now climbed from $180 to $280. Based on principle, I won't pay. The morale of the story is don't buy from AT&T... ever. They aren't trustworthy. I put them in the Donald Trump camp.

I change to this company after having 5 years with Verizon. My bill always has been more than what I agreed to pay. My bill was always $800 dollars every month and I was supposed to pay $145. This company needs to be sued. OMG.

Tried to set up TV and Internet package. Technician didn't arrive for installation. Had paid deposit of $250, no record at AT&T of deposit. Rebooked. Technician arrived, same not suitable - needed to change package, Tried to change package, 3 hours on phone again. Want additional $450 deposit. Fed up, now trying to cancel order and get back deposit.

AT&T called last October to review my business accounts and lower my rate. I agreed to the changes, the following month I received my bill and it was $50 higher. I called and they agreed they made a mistake and would refund my account but it would take 3 months to correct THEIR mistake. It is now March and once again my bill has not been changed. I have not received credit and this is the 3rd month that I have called concerning my bill. Last month I called and I was on hold off and on for 1 hour (I refused to leave the line). By the time I spoke with someone in charge they told me they could not talk with anyone longer the 90 minutes so I would have to call back!!! We have no options but AT&T in the area where we have our business. I feel so sorry for their employees. They must hate their job. As of now I have been on hold for 40 minutes (the message did say there was a 4 minute wait time).

I am AT&T customers for past over than 2 years but it is worse than T-Mobile and even Sprint. I am a truck driver. This is worse service. I have unlimited data, paying 350 and a DirecTV, it does not work in Ontario, California even in 4g LTE. What the **...

I've been with AT&T for about 3 months and my experience has been HORRIBLE!!!! On 5 FEB 16 I made a payment to reconnect my services and set up a payment arrangement for 15 Feb to pay Feb. I also asked the rep to remove auto pay from my account because for some strange reason my account kept getting put on auto pay after I told the reps not to do it. The rep confirmed THREE times that my payment arrangement was set for the 15th and that I wasn't enrolled in auto pay anymore. On 9 Feb 15 AT&T took out an additional payment which caused my banking account to overdraft. I called back in, explained the situation and the rep ensured me that he reversed the 9 Feb payment back in my account. I called back on the 11th to see how long the payment would take to be put back in my account and he told me it wasn't reversed and that he would reverse it for me.

Since day 1 I have had trouble with service. When I signed up, my home address was looked up and I was reassured I was in a 4G LTE area. After going through 2 phones in two months, I was finally told my address (that is the same exact address given from the first day) is in limited service. After being on hold and being transferred for an hour and a half on the phone - I got transferred to 611 and was asked to completely start over. I then went to chat. Do yourself a favor and stay FAR, FAR AWAY.

A collection from Southwest Credit Union for $31 regarding my AT&T bill in my credit report. After discussing with AT&T manager I came to know that this bill was outstanding from Dec 12, 2014. But regarding this amount $30.70 (not sure exactly what is that cents. it's around .70) I called AT&T several times from Nov 2014 to June 2015 and I informed them that I never used AT&T services in month of Nov & Dec 2014.I transferred my Mobile account from T-Mobile to AT&T but it never transferred to AT&T till Jan 2015. So without usage of AT&T services they charged me around $120. I called AT&T several times (more than 20 times) and discussed about this amount. Finally one of AT&T manager, she waived of $30.70 and asked me to pay the remaining amount. So I paid the remaining due amount. I thought I was paid all the amount as she waived of $30.70. I never heard anything from AT&T regarding this $30.70 (by email/by post/by phone).

Their 10 cent/min. plan has NO ANNUAL CONTRACT and NO RATE PLAN CHARGE. Plus balances are rolled over. That sounds great BUT you HAVE to use your balances every year. If you don't those balances just go to AT&T. If you cancel your phone service AT&T keeps all of your money. In my case, I gave them $100.00 so that I could have an emergency phone number. That account required a $100.00 balance. That was good for one year. At the end of the year I made sure I still had a $100.00 balance. Being short by $17.00 I then added $20.00 to meet their requirement balance.

We moved from one apartment to another apartment in January. They are less than 5 miles away from each other. I had my DirecTV account cancelled since we couldn't get the service because of a tree. I kept the internet though. I am still being billed for our DirecTV service that we haven't had since December. They claim they have issued credits, but this morning, my internet service was off. They said there was a balance from DirecTV for $152.45 remaining and that they couldn't help me with my AT&T service without me first paying the past due bill. I had paid the final bill to DirecTV for $73.47, so how did I have a new amount to pay.

According to my most recent credit report I was sent to collection by AT&T Mobility for an account ** that I never opened. Now I already called AT&T Fraud Department and the lady who helped me wasn't so helpful at all. Therefore I decided to resolve this matter asap so I went to the closest AT&T store to ask for a copy of the contract and I was denied a copy because according to the rep he didn't have access to it. So he directed me to call the fraud department but I couldn't resolve anything as of yet. I don't know what else to do in order to fix this matter. I know you guys might not be able to help me with this but just want to complain about AT&T opening fraudulent accounts! Thank you.

I assumed that when I signed up for Autopay with AT&T internet service that they would pay my bill. Nope, they skipped a payment, doubled up on the next payment and added a $9.00 (lol). I guess I misunderstood what "taking care of the customer" meant! They did refund my $9.00 after a call to New Delhi.

I have been trying for weeks to get AT&T to unlock my phone. I have been with another carrier now for a few weeks. I had to buy a lesser quality phone because of this. They keep promising to unlock my phone and they never do. They are rude and liars.

AT&T has screwed our business TWICE now. Terrible tech service and even after having a free service ticket for TS360 (their better techs) due to them creating the problem, they charged us and then shut off the account. After getting it turned back on, we have issues AGAIN, that they screw up while TRYING to assist. Now, we have no outgoing e-mail through outlook, to their server. At this point, it seems like they are trying to screw things up in order to charge customers for tech services. I HIGHLY RECOMMEND GOING WITH ANOTHER COMPANY.

I attempted to switch cell companies from Sprint to AT&T. Due to my concerns about whether AT&T's cellular service at my home would be reliable and without signal issues, I was told that if I was not satisfied with AT&T, I could cancel my new service and return my phone within 14 days for a full refund. So in good faith I gave them a try. I returned to the store within 3 hours because the call quality was horrible. Dropouts, delayed voice, echo, and only 2 bars inside or out. I was told that I would be credited the cost paid, but I would be charged a restocking fee of $35.00.

@4 months ago I called AT&T and adjusted my long distance service. My U-verse and AT&T phone bills are being paid automatically with my charge account. After my call I began receiving bills for my past phone number which I have not had for 18 months. I have made at least 12 calls during this time and have spoken to numerous people. No one has resolved this. One person said he could not find the account and just not to pay it. Another told me to pay the bill and future billing would stop (even though I do not owe this bill). I have asked to have my billing and payment account for the past 18 months be sent to me and I would figure it out and they won't do this. I have asked to speak to a supervisor but was told I can't. My account has been turned over to a collection agency. Who can I contact to get this resolved?

I called to get options on a Carnival Cruise cellular package with AT&T and the sales rep misinformed me on my plan. She neglected to tell me that I could only use my phone on land of only two of my stops. I used my phone on the ship and on every stop! I called AT&T after day one of my cruise while on the ship to assure that I was not incurring any charges and he told me no I was fine and nothing was on my account. I continued on freely using my phone taking calls and racking up charges!

About a month ago, I had heard an advertisement from AT&T about unlimited data plan if we had DIRECTV and AT&T in which I did. I called in and they went over the plan with me in great detail, leaving out, of course, that they were going to combine my phone bill with my DIRECTV bill and that the unlimited data did not include the hotspot on my phone; the only reason why I would need the extra data, as I live in an area where internet is very slow. After I got off the phone, it came to my attention that my hotspot had disappeared, so I called AT&T and the new salesperson explained to me that the hotspot was not included. I was furious, as that was not what I was sold on. I insisted they put everything back the way it was and they then told me they couldn't do that. They managed to put my data back on but all of my history of payments and everything else that I had for the past ten years was totally wiped out.

Spoke to two AT&T representatives (Robert & Marcia), whose only job it seems is to not listen to what the consumer is saying and to argue the non-arguable. Perhaps training should be made available to them on listening, rather than talking over the customer.

In August 2015 I signed up with AT&T and their Uverse plan to get internet service. They offered me a rate of $36 something a month to get their turbo internet plan (25 Mbps) if I bundled with DirecTV. What I did. I also paid a deposit of $100 to AT&T before I could sign up for their service. However, I was told that my deposit will be used to cover my first 3 months of service.

I called AT&T customer service with a complaint. During the call, I spoke to a customer service rep who was rude and I asked to speak with her supervisor. That person was rude too. Since I was complaining about being treated rudely and bad service to begin with, I asked to speak with the next person up the chain and was told that was a Level 3 Manager. The supervisor promised I'd get a call back with 72 hours. That was a month ago.

AT&T is absolutely hands down the worst company to get service through. I have a landline and slow internet with them. They mess my bill up every single month. I have to call, sit on hold only to be transferred back and forth between departments for assistance. Every single month they apply credits to my bill instead of getting the bill right in the first place. They are fully aware that I need the internet for business but now they are turning my service off after being only 6 days past due. I pay them in full every single month. But now in retaliation they are turning my service off and making me pay 30 dollar restoral fees. They lie and say the customer comes first but that's bull.

I travel quite a bit for work. I also only use my phone for phone calls and text. I called AT&T to get the phone unlocked as they have been charging me a huge amount of money to make phone calls in other countries. They told me they would send me the instructions and I could "do it myself". The instructions came. They said, "Back up your phone, Erase your phone, Restore your phone." That is it. No instruction. "Back up your phone, Erase your phone, Restore your phone." Okay... I admit, I do not use social media of any kind and I use my phone... as a PHONE. I have no idea how to do any of that.

I was extremely displeased with AT&T. My son's phones screen went blank so we went into the local AT&T store to find out what we could do. After the representative looked at the phone she said it would be covered under the manufacturer warranty and gave us a phone number to call. We called the number when we were in the store. Their representative did some tests on my son's phone and agreed it was a manufacturer defect and told us they would be sending us a replacement phone and to send the damaged phone back within 10 days. At no time were we told that they might find that it might not be a manufacturer defect. So we did what they said.

I was paying too much money for AT&T U-verse and Internet service through AT&T. Upon renewal period for my account, I selected to terminate my account completely. The AT&T representative promised me an internet and DirecTV bundle that met my budget. After receiving my full first bill (approx. 3 months later after the prorated amounts were applied to the two previous bills), my monthly charges were $30 more than what was quoted. They also signed me up for a 24-month term agreement with DirecTV. After several conversations with reps and Supervisor Bryan, I can get out of the agreements and still paying $10/month more than what I was quoted. From all the frustration and dishonesty, I will NEVER do business with AT&T again.

When we upgraded our phones, AT&T apparently defaults to including insurance as well as their Mobile Protection Plan -- a $10 additional charge. This happened to 6 of my 11 devices, for a total of an additional $60 a month. When I called to dispute this, I was told that I signed the contracts -- which I don't dispute, but felt that since it was a default that was not discussed at the time of signature that AT&T should provide some compensation.

Fall 2015 my phone turned off and didn't turn back on. I went into AT&T and asked them what I could do. I'm not the most tech savvy and the employee quickly began bringing out the new 6's and telling me about the payment plans so it would "cheaper" in the long run to stay in contract and make payments, instead of paying for the phone in full and staying out of contract. Well later another employee came and asked if the employee had tried to "reset" the phone. Lo and behold, my 5s turned back on but I had already signed the contract for the new phone. I decided not to press the issue, but I know I could have and that employee would've been in a lot of trouble.

I simply wanted to move over to Verizon to join another contract for a discount and because I decided to use my existing (new phone) when the sim was pulled and the new Verizon sim card was put in, AT&T locked my phone. I was told to pay my contract out and the phone would be unlocked. I did this. My 4th call to AT&T customer service told me that I should have paid the balance first. No one told me to do this the first time I called. Now it's been 3 days with a locked phone and no one at AT&T seems to care. Currently they have my money (balance of agreement) and a lock on my phone.

I bought my first smartphone in December. They told me if I signed up for auto pay it would only be 55.00 a mo. But I wouldn't be given credit until the following month. Ok, on Jan 31st they signed me up for auto pay & deducted it from my visa, 65.00. Then she said she gave me a $10.00 credit on my account for the following month, which was to renew February 29th. A week later they said I used my $10.00 credit to get more data @ 5:00am. I did not & no one had access to my phone. I had unlimited data, why would I need to buy more? They actually lied to me & took the credit. Then this month they want to charge me another 65.00. $60 plus taxes and their other mobile charges. Plus they tried to deduct it two days early. Don't trust them on your bank or credit card account unless you keep them on limited access!

In Nov. 2015 I decided to go with a bundle (landline, internet, and TV) and I chose AT&T because I had a landline with them for about 30 years. From the very beginning, every aspect of the bundle, at different times, didn't work. I had to wait for so many 4-hour windows for techs to come over and fix the problems and spent so many hours on the phone. It was like I was working for them, for nothing. Every time it didn't work I didn't have a phone (no internet either) and I don't have a cell phone at this point.

My bill was 130 for 2 lines. I added a line so it would be 45 more plus taxes for a line and international calling. If you add a line in the middle of the cycle your extra line will be charged double. They call it prorated charges which is just a way to take more money from you which they try to make sense of it but it's a ridiculous charge. The bill turned to 285 for 3 lines, so the extra line was 150 by itself which it should have been only around 53. If you want an extra line with AT&T just get your current bill and multiply it by 2 and you will get your next bill total. :)

After being over billed for several months, we were told on two separate occasions that we would receive a full credit on our account. Not only did we not receive the credit, after our fourth attempt to resolve the issue, we were informed that suddenly they were unable to backtrack our bill. AT&T refused to repay the overpayments.

They're a rip off. Charged my credit card more than what I authorized and have nerves to tell me it's not reversible and they're sorry they cannot refund me charges that I did not owe. They are the worst phone company ever. I will not refer AT&T to anyone because all they do is rip you off if you're not making payments in the store in person. Be very careful because they tend to overcharge a lot and don't refund you anything, backwater or not it was their mistake.

I paid on our account as was scheduled by the automated system. That was eight days ago. They turned off our service this morning. After making calls to customer service, retention and going into the store, there was no one who could help me or be willing to turn our service back on and see that there was something amiss. They just said "sorry you have to make the current due payment (We have not even had our next bill come out yet)."

I received a letter regarding my business line of 8 years stating the plan I am on is being discontinued and to call for a new plan. I called and the agent said I had to purchase a cell phone or tablet to keep a low rate. I told them I did not need one. They then said I had to sign a 12 month contract and then see what they could do to keep my rate about the same. I explained I'm moving my business in 3 months and not sure if AT&T will be in the new area. Asked if they could keep me on my plan for 3 months more. They said no, I received my new bill and they increased my rate by $81!!! I called and spoke with manager Denise ‪#‎**‬ who basically could care less. So much for being a good customer for 8 years and paying every month on time.

I personally want to thank Gage for her wonderful customer service in assisting me in having my payment rectified. I paid my AT&T bill on February 24, 2016, which is the last day of the bill cycle. I paid through my Discover Financial and they approved the payment to be paid out to AT&T; however, today (February 25, 2016) I found out that AT&T still had it in their system as though I did not pay when I did, and thankfully I always check all of my accounts to make certain no fraud business is going on.

I had AT&T Uverse for 29 days. I called to tell them that I could not access my recordings. This took me 45 minutes to just get to technical support. I was on with them for over two hours and all he kept doing was resetting my box. I could not understand most of what he said with his accent. They made an appt to come out the next day to fix. My appt was between 8:30 am & 12:30 pm. At 12:45 I started calling again to see where they were. They first said no one was home when they came. After I confronted that lie. They said they would send someone between 1 & 4. At 4 the man came and I told him to take the equipment with him. He would not. The next day I took the equipment to the UPS store and sent it back. The best experience I had with AT&T was in the return with the UPS store.

I transferred 3 cell phones from AT&T to Sprint. To keep my numbers, AT&T kept the AT&T account open for the transfer. Ok. AT&T would close the account as soon as the transfers were done. We discussed my Galaxy TAB 3 (AT&T) which was not being used and was not being transferred. Its service would be terminated closing the entire account. AT&T did not close my account as requested instead, without my consent or authorization, AT&T kept the account opened by adding a new service plan for a Tablet 4G LTE. I knew nothing about this until I received an AT&T bill. I did not purchase or receive a Tablet 4G LTE from AT&T. I'm being charged $50 on an account that I closed for service on a Tablet 4G LTE I have never owned.

Started being bombarded with calls though am listed on Do Not Call List, unlisted in phone book 40+ years, and am a very private person. Not on social media. Changed telephone number, but within 4 hours robo calls, collections calls, etc. began. Got bill, was triple-billed. Plus they said I hadn’t paid current month’s bill on old number – I had. They’d subtracted that amount out from bill for new number but not from the total as person who’d had that number owed a balance. Eventually found out former # not deactivated, so I billed for 2 numbers. Cust. Serv. in Caribbean (Ashley) asked me which # I wanted, I said original #. I asked she be sure the newer # was deactivated. But within 2 hrs BOTH numbers had been deactivated - so have no dial tone - nobody can call in, I can’t call out.

I am deeply concerned and frustrated with the service you have been providing me for last 13 months. At first your network is not as good to work on certain areas (forget about inside office, even on the road it's bad) in Houston and have been communicated to you over time several times. If needed I can provide you all the previous complaints and reference number with approximate time of call from my phone bill. Secondly, you provided me a phone on which data actually never worked but you kept charging me for the data charges for 13 months, and I kept asking you to fix or resolve the issue, but you never did. At last you sent a replacement phone which was lost somewhere, but you did charge me full amount of the phone which was not even worth $50 but you charged $2XX, and then when I chased down you this for several days, then finally you admitted of refunding it.

Have spent days trying to get a copy of my bill that keeps going up since I moved here - Indiana from Georgia. Apparently, a different market of support because cannot get it and they would be out of business if they treated people in Atlanta like this - bill keeps going up after only a few months and Customer NO Service is in a foreign area and only following a script. No common sense and keep asking you all these questions to prove who you are and yet doesn't address why you are calling.

I have to say I am totally disgusted with AT&T. Don't switch and make sure if you are going to make any changes to your account you know what can go wrong. They will mislead you. Make sure to read some of the complaints that have been posted. Wish I had. I know I am a nobody to them but I am so frustrated at the way they are misleading the consumer. I had a phone which cost me $15 and with the access discount it would cost me $15 so we moved it to an iPhone and since I was a customer for over 10 years the plan for access discount will be applied and grandfathered in. Needless to say it did not!

After having a stroke, I went to AT&T hoping for the advertised coverage and deals etc. Long story short, coverage sucked!! My bill was almost double the quoted price. I just had a stroke and open heart surgery, and unable to work... I advised them more than once I could not afford their lies. They sent me to collection agency... now what? How do I take them to court for breach of contract? Anyone?

I've been w/ AT&T for many yrs. Bill started off under $100. Now it's up to $300. We have 2 lines both are smartphones. My problem is we live paycheck to paycheck. As most people your major bills are due on the first of the month. I wanted to split my phone bill in half to make it easier since my husband job is seasonal & he doesn't get a lot of hrs during winter. When Dec payment was due my mom died. The last thing I was thinking of was calling in my payment. So of course our phones were shut off. We worked it out. Paid the bill but then Jan payment was due and they wouldn't let me split the bill beyond a certain date. 2 days before payday phones were shut off. I paid the balance.

I was shock with my bills with AT&T Wireless phone service and on Nov. 23, 2015 I moved my telephone network to T-Mobile, and by my last bills they charge me $1.300,00+. I ask for itemized bills, AT&T Wireless won't sent me. I needed for refund. Thanks.

I just spoke with a manager at AT&T Wireless and her name was Laura **. I must say she was very rude and did not help me at all. I changed my plan in the middle of the cycle to get more data and at&t decided to bill me for 2 plans instead on 1 plan even though I only have 1 phone and 1 plan I was only upgrading. This made no sense and she would not refund any money to me. I am 7 months pregnant and high risk at that and did not need this type of stress today!! At&t should be ashamed to have employees like this woman working for their company.

I have had AT&T for years. Since they combined with my Satellite TV, I combined my bills. I am now told that Due to my combined bills, my phone service has changed. I am being billed double this month. When calling AT&T I ended up talking to a smug, RUDE representative that basically told me tough, though none of this information was given to me when I "combined" my bills. Run people!!! Find another Wireless company. ANY other wireless company. AT&T is obviously trying to rip people off.

I have been a loyal AT&T customer for over 6 years and the way they treat their customers is just horrible. I believe employees are suppose to undergo training before they can work for AT&T? We have a family plan and it's about $230 a month for four lines two lines are smartphones and two lines are just regular flip phones. So I had an extra iPhone and I decided to change one of the phones to the iPhone that was a basic phone so I called AT&T customer service to go about doing this since that SIM card wouldn't fit. The lady I spoke to told me to just go into any store and they could do it for me free of charge. I asked her twice if my bill would go up in price since it's a standard flip phone I'm changing she told me it would not!