AT&T Wireless Reviews

So fast forward to today, June 28th, I've attempted to cancel the request before I incur any charges that I would be pissed to pay. Well, first, AT&T are closed so I've called DirecTV whom sent me the letter confirming my "order and installation" and I've been transferred five times. No one is the right person that can assist me and after being transferred five times I have to explain my situation all over again.

Now sitting with the sixth person, he just said he is going to have to transfer me (ha this is hilarious), so I asked to speak to manager. He placed me on a brief hold and did not return with a manager, he advised me that a manager would not be able to assist me anymore than he would. So are the managers incompetent at DirecTV on handling escalations and ensuring a customer is handed off to the proper support group.

I finally got to Tabaitha who was able to cancel my DirecTV pending request. She could not cancel my AT&T internet request and she did not have a cancellation #. She said the system only gave out order request... it's 2016 come on upgrade please. So after 1 hour 30 mins I got transferred six or seven times (I lost count) and I only got my pending TV service request cancelled. She said I had to call back tomorrow to cancel the Internet request.

OH MY GOSH. Never again in my life! Then how about two agents went back and forward on who would handle my issue on the call with me. Then the agent (Jim) actually hung up and left with an agent (Melissa) that was unable to assist me all because he didn't want to take ownership. She told him he was in the wrong department.

To date, AT&T and DirecTV have not delivered what was promised. My DirecTV monthly charges are $111 plus $7.99 for equipment, plus $5.99 for pay per view. If I try to cancel the contract DirecTV will collect $433.07 early cancellation fee. This is the worst experience I've ever had with any company. In fact, I would say this promotion is the biggest scam I've ever seen. My fees are higher not lower for both services. I've made multiple attempts to resolve billing issues and questions by calling AT&T/DirecTV, only to be placed on hold, disconnected, and/or passed from one representative to the next. There is a huge breakdown in communication between AT&T representatives and DirecTV billing.

I do not have a combined bill as promised. When you call 800-531-5000 for assistance or 611 you get the runaround, and no one knows what is going on, or how to address any issues you might have. Once they get you on the hook they don't care anymore. Who has time for this nonsense, I don't, but it's important to speak up so these big companies don't continue to get away with scamming consumers.

Last week I had called in to make a payment arrangement to take care of the past due by end of month which I was assured it was ok. I did a payment that week and was told I could take care of the rest later. To my surprise my phone was disconnected today. I called in to see what was going on and the first rep actually saw there was a disconnect and potential error so offered a credit to offset the restoration fee. I asked to speak to a manager and got a Page Jones on the phone. Right from the start she was rude, ignorant, kept cutting me off and on top of everything told me she pretty much could waive the fee but she would not at all. I have had it with AT&T's incompetent business model and employees. I have been a loyal customer for years but there's is not reciprocation to their customers. They're all about money and horrible service. I can't wait to leave this company.

I followed up and was told that they could not do any refunds on closed accounts. So they talked me into cancelling the tablet when I called the first time so they would not have to refund my money. NOT to mention that them taking $81.46 out of my account monthly without my permission should be considering stealing. I WOULD NEVER DO BUSINESS WITH AT&T EVER AGAIN. THEY ARE THIEVES AS FAR AS I'M CONCERNED!!!

This move is a big burden for me as I have to make $170 over the agreed amount every month. Their customer service is very poor, the supervisors are unable to explain line items, especially one by the name of William. He was terribly rude. There is a big disconnect between their sales teams and combined billing department. Sales make big promises which the billing can't support and deliver.

On 6/25, the old number still did not work. I called the number provided. The rep on the phone just started the paperwork until I called and told me that the switch would not happen until 3 days later. Also she was trying to give me another phone number to call to complete the activation. I was furious. Last September when we moved from DIRECTV to U-verse, the phone number was switched back on the same day after installation. I escalated to the manager and was very disappointed that there was nothing he would do. I told him it is unacceptable to leave the phone number as disconnected and the new number is unknown.

My friends and family would wonder what have happened to me. One ridiculous thing he told me to do was to call all my friends and family telling them my landline would be back on 6/27. I am very very very disappointed with such service. I have been an AT&T customer for over 20 years, probably it is about time to look for other provider.

I live in a rural area. There are only 2 options for internet here - AT&T's 4G wireless, and Satellite. There is no Cable, DSL, or anything else. I chose AT&T due to some very bad experiences with Exede, and AT&T has managed to make the experience worse. First, AT&T will cap your data usage. I am an IT VP, and I work from home sometimes, so my data usage is higher than some (usually 30-40GB/month). While you can pay for as much data as you want from AT&T (it's ruinously expensive, see below), they will throttle your usage after about 5GB. It doesn't matter how large your plan is - you will be throttled to about 600Kbs or so at 5GB. I've attached screenshots to prove this - note how the speed is higher for uploads than downloads - this proves it's not a connection or reception issue.

The connection I have is capable of the upload speed (1-3Mbs), but AT&T throttles it to 600kbs or so. And by the way - this was a good day. Generally speeds are throttled to below 100kbs (that's dial-up speed). Second, I pay on average about $800/month for this service. That's not a typo. $800 per month. That's for one "home wireless" box, and one cell phone, on a 50GB/month plan. I never use torrents, stream video from Netflix, etc. That's just normal usage. AT&T offers an "unlimited data plan" if you sign up for DirecTV - but beware. That's a bait-and-switch. You cannot use that plan with your home internet device, nor can you "tether" a computer to your phone.

The "Unlimited" plan can only be used with an untethered cell phone. That makes the plan useless; if you (like me) have a need for usage above 30-50GB/month, you won't be using a cell phone for it - so you can't have that plan, which means they're forcing you to pay disastrously high amounts. I have contacted AT&T multiple times about this. Their response is to 1) to try to upsell me a completely unrelated service (like DirecTV), to shrug and say "we can't help you." By the way, side note - the average wait time for me to talk to an AT&T rep is over 90 minutes. And I almost always have to call in 3 times, because the call will be dropped (by them - I call from a landline) at least twice.

So unless you feel like spending $800/month for a service you can't use, and you have nothing better to do than spend hours on the phone waiting for a non-english-speaking sales rep based on Polynesia to try to upsell you to a "service" that has nothing to do with the issue you called about, do NOT do any business with AT&T.

I don't understand how a company can say they can't do anything for me. Once the phones are out of my hands, it becomes AT&T's responsibilities. The AT&T Switcher Offer is fake and it's to lure you into their services. The customer service departments are even worst. Once I pay back T-Mobile I am definitely switching back to them since they have better reception anyways.

I asked for hard copies of bills and was told they don't have any hard copies of the bills. I was charged for 9 GB of over data and never credited any of my roll over data. I was told that since they gave me 20 GB for same price I should be happy. I was one of AT&T fans but they are just like DTV charge fees after fee and willing to state I should be happy with the situation. I am more than upset.

After so many years of service, I asked if I could pay in installments, and they gave me a solid no. Did I mention they raised my prices? Talking to them was a joke. I could hear how bothered they were and could almost hear them "rolling their eyes." Me being a longtime customer was merely an afterthought to them. I loved working with DirecTV, but AT&T brought them down to their bottom-barrel level and they are no longer the company they once were. Needless to say, I switched after so many years with them and I couldn't be happier. Did I forget to mention I am saving now over $150 dollars a month on cellular and cable by switching to different carriers? When dealing with ATT, run!

When I asked to speak with one of the tech support personnel's supervisor I was informed that they were not taking calls at that time. It was at this point I resolved to end my association with AT&T forever. I was then informed that by cancelling service early I would be charged a $460 early cancellation fee. Funny how they can fail to provide the service they contracted for and then charge me for cancelling service. I would never recommend AT&T to anyone and advise everyone to avoid them. Looking forward to getting back with Time Warner for my tv, internet and phone service next week!

Several days later, I called to check on the status and was informed no orders were pending. I placed the order, waited for the appointed day and time, and presto, voila, I found out that NO SERVICE TECHNICIAN WAS SCHEDULED EVEN THOUGH THEIR OWN SYSTEM STATED UVERSE WAS DUE for installation. After multiple extended explanations (that "explained" nothing) with their service center on the other side of the world, I am now waiting for a call-back for the next available installation tech. I am not holding my breath.

Today, 6/21/2016, I spoke to someone at AT&T who indicated there was no record of the account being closed until May of 2016. They indicated the phone was being used and they had no record of my calling. Yet, some changes had been reversed... And the person I spoke to in May gave me confirmation the phone had been cancelled as of 1/28 and gave me a confirmation number of ** so I would have no further issues.

My mother is a senior in assisted living on fixed income. I am not sure what these people had to gain by deleting records of confirmation or indicated they had taken care of my issues which are not resolved. There are outstanding charges on her Discover bill which we believed were being reversed by AT&T based on previous phone calls and now it appears she is going to have to pay. If this is how AT&T treats seniors, they must be making millions on overcharging unsuspecting people.

I called in March 15th, 17th and 18th trying to figure out what the mix up was. I had called in every month and made full payment based on what the rep said I owed. But to prevent my service from being disconnected on 03/18/16 I made a payment of $201.82. Meanwhile the rep said they would look into the missing payments, but that my account was current until the next billing cycle 04/16/16. Instead, 2 weeks later I get another disconnect notice. I call in again on 04/04/16 make a payment of $165.49. Once again the rep assures me that my account is current, $0 balance until my next billing cycle 04/16/16. Once again I get another disconnect notice. So I call in and on 04/19/16 make another payment of $283.84 and the rep assures me my account is current until the next billing cycle 05/16/16, and to ignore it if I get another disconnect notice and that I should just wait for my next bill which will be sent out 05/16/16.

So that's what I did and the service was disconnected on 05/02/16. I called in and made another payment of $208.11 and the phone service was restored. My 05/16/16 bill comes with over $560 in credits and adjustments, which were not credits, actually Jan. and Feb. payments they failed to apply to my account. Now I get my June bill and there is a $48.17 charge for a reconnect fee. The service would have never been disconnected if AT&T had applied the payments to my account, what kind of company holds their customers responsible for their mistakes? I have been an AT&T customer for almost 10 years and up until this last year didn't have any problems. But this last year the customer service is worse than abysmal. I have spent so many hours on the phone with AT&T doing everything possible to keep this account current, my business depends on it, only to have AT&T reps continually screw it up.

AT&T fails at simple things, 7 months to start the combined billing process and 4 months to actually complete. I had a tablet that I sold in Sep. '15 and asked for the service to be cancelled, that didn't happen until March of '16. I wasn't getting a paper bill, could not log in online to view my bill, so my only option was to pay what the rep said I owe. I made 3 payments in 30 days, based on what the reps said, each time I was assured my account was current and each time I received a disconnect notice in 1-2 weeks following the payment. Terrible customer service! If you are looking for a phone service provider for your business, stay away from AT&T. The amount of time I have spent on the phone dealing with their incompetence and loss of phone service, due to their incompetence, has resulted in a loss of business that I may never recoup.

This all started in April. My landline phone and computer went dead. I contacted AT&T and they sent out a tech a couple of days later. He couldn't find the problem so another tech was sent the next day. I was told the problem was in the lines in Oklahoma. I live in Arkansas. He said when it was fixed in Oklahoma I would get my service back. I did in 5 days. About a week later I receive an email telling me a tech will be at my house on such and such date to install equipment to upgrade my service. I didn't ask for any upgrades and called them. They cancelled the tech. Another week goes by and I get another email saying a tech would be at my house in a couple of days. Again I call them. I was told that for all my trouble they would increase the speed on my internet from 5 to 12 - for only $2 a month. Great. Then I get my next bill and see I was charged $7 for use of internet equipment (modem).

I call them AGAIN and find out they are also going to charge me to install the higher speed plus around $12 a month instead of $2. Glad I printed THAT off on 'chat'. I told them "forget it and leave me alone." I didn't want it increased. That's when the fight began. I thought it was settled but this month I am charged $7 plus $7 for last month - to rent a modem that I OWN. They had trouble in their lines - I was without a phone and computer for 5 days - and this is how they compensate for it. This ain't how to run a company.

I could no longer be a part of AT&T. So frustrated and upset by their crappy customer service that I close out my account and paid the remaining fee to get out. I hate this company and the public is nothing but a challenge to see how much they can get away with charging you for things. They have terrible customer service record which will one day catch up with them. No one gave a damn about how unhappy I was with their service. The phone customer service is so bad that most people just give up trying to get their problems solved. I encourage anyone to check their zip code and see if there is another company you can go through.

Then, he calls me and asks me to contact 866-563-4703 to unlock the phone. They tell me that I have reached the wrong place. They ask me to call 800-331-0500. I call the number and a person fully listens the story and just hangs up (does not bother to call back). I make another call, this person was very good, tried to create a request to unlock the phone but again it is denied because I had to use it for 6 months.

First of all, AT&T has never written in the Receipt clearly the unlock terms and conditions. This is allowing the Sales people to cheat consumers like me. I dont want this to happen to any other consumer and I would like to find out what is the regulatory law in this matter. I pay the phone in full, I also take a prepaid service and now AT&T is pushing me to use it for another 6 months. Why are these unlock terms not printed clearly on the receipt? Is this buyers beware logic?

I am paying AT&T a lot of money each month for telephone service, but NO one will assist me with fixing my phone. I even received a "replacement" phone due to this Samsung Galaxy S6 still being under warranty, all to find out that they just sent me another defective phone that was refurbished and not a NEW phone replacement. I am past disgruntled with AT&T. I will NEVER, EVER use them again. When I talked with CSR he told me that I can change to a different phone but I will have to pay over $400 for a new phone. I told him, "I am currently paying for this phone that doesn't work!!!"

AT&T does not stand behind their products. I will seek assistance in getting my phone repaired outside of AT&T. They are only interested in getting your money. They care less about customer satisfaction. I also told the CSR, "Put yourself in my shoes. If you were paying for a product that didn't work, and NO one cares to resolve your issue, how would you feel?" He stated, "I understand," but he really doesn't because I still have the same issues with my phone as before with no resolution. However, I just received a notification that my cell phone bill is due. My bill is due but you cannot fix my phone... sure, AT&T. Go to hell.

Calls drop regularly or, even better, the phone won't ring but I will receive a voice message from a call that should've rung the phone. Then there are the mysterious fees and charges on my bill that continually increase. The primary reason I'm still a customer is due to the fact that I'm grandfathered into the unlimited data plan, which isn't actually unlimited because after I use a certain amount they send me a text message threatening to throttle my data, which is illegal yet they continue to get away with it.

Now today on June 9th 2016 I saw a bill for the iPad $54.40. The reason is 5GB data plan was added to my iPad. Why would I do add contract free iPad 5GB data plan and again today is 9th and they are charging me until July 1st 2016. AT&T is a real sucker! They suck your blood, chew every single piece of your bones!!! $10.00/Month bill went to $54.40. Can someone help me understand the kind of ** AT&T Customer Rep. doing? The most funny part is that iPad has not been used at all since June 1st as it was cancelled on the very same day!!! I will never ever recommend anyone to go for AT&T. Try ROK Mobile with unlimited data, text and voice for $49.99/month with no contract, no hidden fees, no activation fees!!! Plus 20 millions songs for free!!!

And it looks like there is purple ink all underneath the screen, however AT&T said our warranty is void because there is a tiny crack in the bottom of the screen and the phone doesn't have to be dropped in order to get a small crack. It can be caused by pressure (like leaning up against a wall and your phone be in your pocket). If that's military grade then I'm truly concerned about our troops. I switched to AT&T because of their special on unlimited data and I was paying data overage fees to Verizon every month. But I truly regret my decision. I've wasted way more money with AT&T and will soon be leaving AT&T.

AT&T acknowledged that something was wrong because they saw all the dropped calls, but refused to admit it was the phone even after I insisted it was. I have 8 total lines & no other device has the signal problems of my Galaxy 6 edge. Final late April 2016 a technical support rep acknowledged it was the phone malfunctioning, but they refuse to take it back. I have never felt so cheated before in my life!

So at this point I am now out over $460.00 due AT&T's outright fraud/lies. As I have talked several reps at AT&T, why would I switched over as I had just purchased two new phones less than two month prior, without confirming that the offer would indeed cover the cost of new phones and the early termination fees.

Today I called with an issue on my cellphones.. I was transferred twice and total phone time was 24 mins. It would have been longer but I was disconnected. Disconnects are the jewel of this company. I have 4 phones and a tablet.. Only 2 phones are still under contract. When that contract is expired, I will bid AT&T farewell. They do not care that you have been a customer for 30 years. They are rude, unprofessional and the left hand does not know what the right hand is doing. DO NOT be sucked in by bundling packages and rebates. There is always a trick with AT&T.

I transferred my phone service back to T-Mobile in Feb 2016 and continued calling AT&T to get this resolved. I keep getting transferred from one department to a another and no seems to know about this promotion or care. At this point AT&T has sent me to collection and refuses to give me any numbers to talk to anyone that can help me with the situation. I have tried to document all the people that I have talked to and have documentation on the promotion. I have looked at other consumer websites and have numerous complaints against AT&T for this promotion. In the beginning of May 2016 I filed a dispute with AT&T and was told someone would get back to me in and I am still waiting.

Apparently I was quadruple charged for each phone as if it were an individual account. I went to my AT&T store, and it turned out they could do nothing but call the call center. I was in the store for 3 hours while the girl there and I talked to various people at the call center. I was told multiple times to "just pay it and we'll credit you next month". Finally we got through to someone named Jose (ID number **) who gave me a total of $299.70, which I paid. So this month when I got my bill for June 1 I was surprised to see a past due charge of $169.90. Back to the AT&T, a larger one this time where I was told things could get done, except the guy there told me his manager would have to look at it, and he wouldn't be in until the next day but he would call me by noon. Well, he tried, but by 10 a.m. my phones were all shut off.

I was on the road and was very inconvenienced by not having a phone in addition to missing an important call. When I called AT&T (the only place I could call) they told me that the bill went out on the 18th of May and I had had plenty of time to deal with it. When I said I'd received the bill two days before they suggested I talk to my post office. (Just for the record, I have been getting my bills 7-10 days before the due date from the start.) I went out of my way on my way home to my (Gaylord MI) AT&T store where the manager, a nice guy named Bill who shouldn't be working at such a terrible company told me that he had tried to figure out my bill, but had gotten nowhere. The month previously Jose had put notes on the account, the girl at the store had showed me on her screen, but they weren't there anymore, and someone had changed my password as well.

The same thing had happened when I called when I first got the May bill for $779.60. Sheldon in Tennessee had supposedly credited my account, but by the next day when I went to the store, there were no notes and no credits. I told Bill I just want out. He told me if I went to the kiosk and paid the past due I could be done with AT&T. Only the kiosk wouldn't work, so I called the call center and was charged a $5 "convenience fee" which I thought was pretty ironic considering AT&T has done nothing but inconvenience me from day one. I paid the overdue bill, even though I'd paid exactly the amount I'd been told to the previous month and got my phones restarted so I could port my numbers back to Verizon. If AT&T wants any more money they can take it out of the rebate they never sent me. Unfortunately I'm afraid I'm going to have to cancel Directv too because they are being dragged down by their alliance with AT&T.

I just tried to get online to pay the Directv portion of my bill and see I have a $16 negative balance even though my paper bill tells me I owe $106.79. I can't pay my bill online because my password doesn't work, so I have a choice-pay on the phone for a $5 "convenience fee" or be charged a $5 late fee, even though I got the bill less than a week ago. I'm going to mail it, because life is too short to deal with this horrible company any more. I've probably spent a dozen hours or more trying to get my rebate or fix my bill and I'm sick of stressing out over it. Verizon was expensive, but at least they got the bills right, they did what they said they would do and their cellphone service was better. I can honestly say that I have never had such terrible customer service, and I feel sorry for the decent workers there, who should be embarrassed to work for such a terrible company.

I also feel sorry for anyone still with AT&T. When I called to cancel my two phones that I didn't port over the guy tried to offer me credits to stay. I told him free cellphones for life wouldn't be enough to make me stay because AT&T would screw it up somehow. It took me 8 months but I figured it out. Life is too short to have AT&T as your cell phone provider.

So I agreed and am thankful I wrote down everything I was told and took pictures offline of the package that I choose because ever since my first bill has arrived a month ago I have spent 15+ hours on the phone, have spoke with at least 8-10 different people and still my billing is not correct. My first bill arrived and it was for $105.99, $40 more than what I should have been billed. When I spoke with AT&T I was transferred around and hung up on 2 time within the first day of me contacting them about this problem. I felt like they thought I was lying about the price it should be because they had NO promotions on my account whatsoever. After speaking with 5 different people that first day and being hung up on I was credited $75 on that first bill for my trouble and promised that my next bill would be the corrected amount.

Also none of my visa reward gift cards were showing up on my account either which was one of the reasons why I ended up going with AT&T to begin with. Got them to issue me 2 of the $100 gift cards and said there is nothing they could do about the remained $100 I was suppose to receive so I figured that some was better than none and cut my losses on that. So after they told me my bill was fixed and that next month it should be the corrected priced I get my current bill to see that it is $95.72 which is still $30 more than what it should be.

Now I have spent even more time on the phone multiple times a day with multiple people. I have had one guy talk to me. He was so rude. I continued to ask for a supervisor or a manager and he continued to deny me that option and continued to say he would fix my problem. After I told him I didn't want to speak with him anymore he stated that he would fix and adjust my current bill to the corrected amount and that I should see the change on my bill within the next 24 hours. That never happened. Called again to find out that my internet was not the speed that I was suppose to be getting and had a 2 hour conversation trying to figure out why I was being charged too much for the smallest internet they offered when I signed up for the highest. She was helpful and got it changed and set me up to have a new modem delivered and a discount on my next month bill (cross my fingers that that happens).

Called again to speak with someone about why my bill wasn't updated and to request to speak with a manager right off the bat for them to tell me that their policy has changed and the only way to speak with a manager or supervisor is to put a request in for one to call me back within 24 hours. So I did that and lo and behold no one called me back. So I called in again and demanded a manager after I told them I was never called back by one and it has been over 48 hours since I requested that and they got me to a manager. She told me that no one is able to change the amount billed after it has been billed so the guy I spoke with and told me the bill would be updated within 24 hours lied to me and was rude and denied me speaking with anyone else. She continued to tell me what was on my account and told me that was I was saying was suppose to be there was not on there so again my promotions were not on my account.

There was nothing she could do for me other than submit a claim and have someone call me back within 72 hours. If that actually happens. We will see. I have had service with WOW cable, Time Warner, Dish network before AT&T took over and have never had a single problem with my bill and being over charged. But so far with AT&T my first 2 bills have not been right. My pricing promotions I signed up for were never added to my account. They still can't get me the correct pricing on my account, and I lost out on a $100 visa rewards gift card because of the non added promotion.

I am so sick of dealing with AT&T I cancelled and switched from WOW which I was getting around the same TV package and better internet for around $80 a month there and only switched to save $15 a month plus receive $300 in rewards visa gift cards for me to be charged way more than what was originally quoted and to not receive the correct amount of rewards back. I am so very, very, very, very close to cancelling my services with AT&T and going back to WOW. I am giving them one more chance to correct their mistake and right the wrongs done to me. I will talk to this person about the claim submitted and see if they can adjust my bill for next month and get it corrected and see if they can give me some sort of discount on this month's bill to cover what overages I was charged.

Even if they can fix my bill a little this month and my next month bill is not correct I will leave this company and make sure that everyone I speak with about cable knows to not trust their services to AT&T. My mom has AT&T and has had problems from the beginning. The only reason she is still with them is because they are the only cable provider in her area. My brother signed up with them the same time I did and is having the EXACT same issue I am about the promotion not being added to his account. A few co-workers I have talked to about AT&T have told me they cancelled their services because every month they were being over charged and that AT&T could not fix the issue and they were tired of dealing with them. When I told my own boss I was setting my cable up with AT&T she laughed and told me good luck. She left them a while ago after TOO many problems. I should have never have wasted my time and switched services.

I have been in the customer service field now for 10 years and would never even imagine treating my customers the way so many AT&T reps have treated me. I have called in and bitched and complained and have probably been horrible to talk to and I dread being like that because I am in this industry. I hate being that person and apologize over and over again when I get a nice person and I am just bitchy and mean because it is not their fault. I am at my wit's end with this company and my next conversation and bill with determine whether or not they keep my service.

Only He Forgot To Put Me On Hold! He started to talk about me. He told another coworker that He wasn't transferring me to Nobody and he doesn't care who I am. He also said something like "That's How I Do" or something to that effect. I continued to listen to this horror then he finally put me on hold. He came back on the line and went back into customer service mode and told me a Manager named William will be calling me back. I calmly asked his name and he told me it was Erick **, ID#**. I'm not sure if he was telling me the truth but he did also state that the call was being recorded. If someone were to listen to that recording, they can verify his disregard of the Code of Conduct. Account_Number: **.

Consumer's Desired Resolution: DesiredSettlementID: Other (Requires Explanation). I want the whole contract voided. I want to return the equipment that I've had for only 2 months and I don't ever want to do business with AT&T ever. I am shaking with anger and definitely started crying while listening to "Erick." I have NEVER heard anything like that in my life. He simply forgot to put me on hold and started to talk about me in a derogatory manner. I tried calling back 2x but I kept reaching the same customer center where no one would let me speak to a supervisor. I want out.

So, I hung up. I called chat again and talked to a nice fellow. I explained what happened and he told me the payment was never received. I told him (which I did), I printed out a copy of the credit card statement showing the bill was paid. I said, "I can fax it to you, mail it to you or your company can call my credit card company. I will give permission." He said, "I believe you. I will put it in the system that it was paid'" and he gave me a confirmation number. So the next day, I look at my credit card and AT&T removed the payment from my card and it showed, 0.00 dollars. So I chat again with AT&T and tell a lady again what happened. She said, "I will set up the payment to that credit card and took away the late fee," and gave me a little credit for my inconvenience. How nice. So a few days' later I check my credit card and there are two more entries with 0.00 for 5/30 and 5/31. Now there are three.

By this time I have spoken to 5 people on chat at AT&T. So this rep falls on himself, "it's all my fault. Blame me. I did a terrible thing. Don't worry, I will take the blame for it all." By then I had had enough. I have been with this issue for about two weeks trying to pay my bill and this guy falling on his sword was not going to get my bill paid. So I said, "I want a supervisor or I will cancel my account." Eventually a supervisor comes on and I explain the problem and all that has happened. She pretty much accused me of not wanting to pay my bill. "Your bill is $112.00 and you must pay it or you will get another late fee." I said I have been trying to pay it. She said, "I see it is not paid!" I explained in detail what happened and she did not read what I wrote nor was she listening to me. She was so rude. Tunnel vision. Pay the bill.

So I told her I want to cancel service. She told me to contact customer service and I asked her for the number and the number she gave me was wrong as I wrote what she wrote. She was person 6 in two weeks. One of the reps. said the bill was going to be paid, rep #3. But the 1st payment I paid on 5/22 was removed on 5/25 by AT&T. Then all together they did three tries, but 0.00's. So I don't know which of them did this or if #3 will actually pay it. So I am cancelling my service. This has been like charging up a mountain to get this done. Each time I was on the chat line for 1 to 3 hours each. Have they really gotten that bad in their customer service? So, I went to google to see if anyone else complained and here I am.

They overcharge you I assume so if you don't pay they can write it off as a loss at the end of the year. So either way they have done nothing more than scam us as consumers and the government, by worrying of what they call A LOSS... WHICH isn't a loss because the charges are just made up. I did not realize they had so many unsatisfied distraught and disgusted customers until I started looking online. I thank God that I'm no longer with them and I will go live in a cave before I would use AT&T ever again.

Call back, got transferred all over until the last transfer at 4:59 said, "We are close. Call back during business hours." Which is on Monday. No Tv or internet. My husband can do any business. I can't take my test for school. I have 4.0, that's out the window because now I have a zero for a test. These people are the nightmare from hell. I really hate that I have to keep dealing with these liars and thieves. I am really considering selling my home because they are the only that can service us. I wish I can just wake up from this nightmare. I think I going to get an attorney and see about starting a class action lawsuit. They know that they are overcharging people. THEY ARE NOT CHARGING YOU PER YOUR agreement.

Finally went to the store (5 miles away) and had to wait because the kiosk wouldn't work. I had to wait for someone to do this - she had a hard time figuring out how to pay, too. This was a big waste of my time and NO ONE FROM AT&T REALLY CARES!! I will be moving my cell phones to another company because I do not care for their lack of customer service. This shouldn't have been this hard!!!

Second issue. My purchase was on the 17th and I bundled my DIRECTV and internet service. When I receive my first bill it was over $400. Apparently it takes them 2 months to figure out it's Buy One, Get One free and also that I've bundled everything, and they changed my due date to the 7th of the month. I called again and was told that because I bundled they changed the due date. I explained I had my car payment and mortgage payment due on the 5th so I had purposely purchased in the middle of the month to avoid a heavy payment cycle. They changed it, or so I thought. 2 months later bill due on the 7th. A lady by the name of Susan, on June 1st, finally fixed it so my bill would be on the 17th. However, here it is June 2nd and now my bill is overdue. Figure that one out!

I called again and I'm told that because "I" changed the due date the bill is now overdue and had late charges one day later. She stated that because "I" changed the due date it messed up the charge cycle. I told her that AT&T had changed it without my permission. She continued to place the blame on me. And now the bill is $353 because I have to pay the month in advance. So $253 for a 10 day difference. She also told me that AT&T credited me $139. I told her, "No, that's money I had already paid AT&T for the free phones and it was my money, not that they gave me credit." She couldn't understand. When I asked to speak to a supervisor I was denied because she was already telling me what the supervisor would tell me, as she raised her voice to me. Totally RUDE and DISRESPECTFUL. Switching was the BIGGEST MISTAKE EVER!!!

Another thing is AT&T is shorting me $300 on the offer and can not give me an answer on why they are not paying the full early termination fee. So let's just say AT&T is no better than Sprint. They advertise great offers but can not hold up their end and now that I am a customer their customer service is no better than Sprint's as well. I am out of pocket $800 and very frustrated that I went from one crappy company to another. I would not recommend either company! We should all just buy a pay-as-you-go phone.

Now on my second month they are trying to charge me again the 450 deposit and the first month bill. I have spoken to a minimum of 4 people that have assured me this is an error and will fix itself when my bill is due. Now my account is suspended for this duplicate amount they are trying to get me to pay. Not one person on the phone can help me. I have spoken to at least 15-20 people at AT&T. If I owe money that's one thing but everyone says the same thing - it's in error but yet nothing gets done there. How much money can they take from me is my question?

I have read similar customer statements on this website and others of these deceptive practices. I think it is time that we as consumers get together and make it very clear we will not stand for this deception. That we will take our money elsewhere. Because that is all it is about with this company is how much extra money they can cheat us out of.

They will tell you it will be there the next day but when you check the tracking number it shows standard shipping and will be 2 states away 2 days from then. You will go on your phone to contact them since you do not have Internet service but you will not find their number because they attempt to hide their customer service number. You will finally find it but you will not get to talk to a rep about cancelling because they are not at work yet. ConsumerAffairs makes you give one star but AT&T deserves zero stars. As far as I can tell they are hell bent on buying the competition and completely screwing the American people.

I kept my cool, she then says "I'm sorry but I need the mobile number on the account." I then ask "what's the name of the department, so when I call back I'll know which department to be transferred to." She did not want to tell me. She wanted to continue to assist, but at that point I didn't want the assistance. I called back 5 minutes later to get yet another rude customer, angrily tells me I can't call for my mother because my name isn't on the bill. They don't give a representative # upon helping you, so if you have a complaint against poor service you really can't put in a complaint.

Seriously, if you can't stand your job, then move along and let another person work there who would do the job better than you. It's called customer service. You customer service reps are there to help customers at the company you work. You are a direct reflection of your company. Learn how to do your job efficiently without the attitudes.

Again, I was lied to upon switching because the guy told me that I would be covered fully by their rebate offer. I am waiting to hear back from this Young company concerning this rebate offer and I am anticipating for this to become another epic fail just as my experience with AT&T has. I hope that this review will save someone else from making a huge mistake with switching to AT&T. If something seems too good to be true, it is. This is false advertisement at its finest. I even gave AT&T copies of my last bill with C Spire to prove the amount that I needed to get out of the contracts that I was in.

In April, my bill comes and its $69.30. No big deal. I pay it and move on. In May, however, my bill comes and its $142.62, so I call in to see whats going on (I have also yet to receive the gift card and credit at this point). The CSR tells me that I have accidentally been charged for the movie channels, and that they can't take the charges off for May's bill, but that they would give me a credit on June's bill. I argue with the rep, get nowhere, and just pay the bill with a guarantee that I will be credited in June. He is also unable to help me with the $100 credit that I was promised, and tells me that he will send a form for me to fill out in order to receive the gift card. He also extended my free movie promotion for an additional month, due to THEIR error.

Flash forward to today. I get my bill for June and not only is there not a credit for what they overcharged me for the movie channels, the bill is $97.89, almost twice what I was promised my monthly bill would be. So yet again I have to call in. The CSR tells me that the $97.89 is what my bill is supposed to be, that the overpayment in May was not due to being overcharged for the movie channels (she said it was a roll-over bill), and that there is no record of a promotion on your account.

She then starts rattling off the bills that I have paid and those that I haven't paid. I pull up my bank account and read off every payment that I have made, and prove that I haven't missed any. She continues to argue that I haven't been overcharged, so I ask to speak to a supervisor. In the process of her getting a supervisor, the call is conveniently disconnected. So I call back and explain the situation to yet another CSR who reviews my account and tells me that I was overcharged for the movie channels.

At this point, I am beyond frustrated by the whole experience and the fact that there is absolutely no consistency between the incompetent CSRs that are employed by a major telecommunications company. I ask to speak with a supervisor, and this man has the nerve to tell me that "its not like the old days where you can just get a supervisor whenever you ask for one. All of my supervisors are in a meeting so they will have to contact you later either by phone or through a text message." As I begin to argue with him about how incredibly ridiculous that is, again the call is disconnected. This has by far been the worst customer service experience I have ever had, and that says a lot, because I have been dealing with IRS identity theft for the past year. It's sad when you can honestly say that the IRS is more helpful than anyone at AT&T/DirecTV.

I currently have three lines I am responsible for. On the first call, AT&T requested to call the primary account holder whom holds responsibility for the line requesting permission to be transferred. AT&T asked me for the primary account holder's number to request permission for him to release the line to me. I thought this odd as I gave them the number I wanted transferred and he was an AT&T customer. Should it not have pulled up when they searched the phone number I wanted to claim responsibility for? I chalked this up as a security measure and obtained the number, which I didn't have at the time.

They called him and left a message. They stated as soon as he calls back, they will complete the transfer. I requested my plan be upgraded anticipating the account holder to call back soon. I texted the account holder to call AT&T when time permitted. He did and confirmed with me that he had done so. I called AT&T back to confirm this and no record could be found that he had released the line. AT&T politely called him again and left a message. The primary account holder texted back a bit later to notify me that while on his twenty minute break, he attempted to release the line. He stated that AT&T kept "giving him the runaround (i.e. transferring him from department to department)."

I called AT&T again. After seven phone calls between the hours of 12:05 PM to 6:10 PM, I still was not able to get the line transferred, even with the help of the other primary account holder. As I have wasted so much time trying to help AT&T make money and am in a state of frustration, I will now be cancelling all service with AT&T. The last two times I have requested to make changes on my account, AT&T's customer service has proven itself to me that they are not very helpful and typical leave me in a state of frustration.

Towards call five and six, I began to feel bad for every new AT&T customer service representative I spoke with that actually tried to help because I know my attitude was less than desirable. Allowing to get so frustrated is my fault as I should have just cancelled my service once the situation started to change my attitude. Transferring an inactive line only to reactivate it and upgrading your current plan to accommodate such a plan should not be such a burdensome task, especially if it a source of revenue for an organization.

I have no intentions of staying or revisiting the idea of becoming an AT&T customer for any of their current services. Up until these last two times of requesting an account change, I have had relatively good luck with AT&T. For the most part, they left me alone and I left them alone. They billed me, I paid them, and this continued for about nine years. I had a roaming issue (being billed for roaming when I was in the US) approximately seven or 8 years ago, but they handled that very well.

This is unacceptable and upsetting when you struggle and stress and cry about a bill going up over $50.00. The mobile plans aren't that great either. It's funny how you advertise something then suddenly you don't have any promotions or help for a long time customer. You say "your bill is currently without any discounts and you're just going to have a high bill. Sorry" so you can charge me what you want, when you want to... It isn't right and it shouldn't be legal. I'll be going elsewhere when I pay out my contract. Thanks for allowing me to vent. If you ask my option don't get into a contract with them. They will lie, steal and cheat you. Thanks.

On April 11, I got a text from AT&T says that, “The international long distance call charges for mobile ** exceed $200”. My mother’s line (72-year-old). I called AT&T same day to ask why it’s not block international calls and the customer service rep said he will take care of it. He said we can add International Calling Plan to reduce the rate from $3.50 per minute to $.049 per minute. And he said I will see it at next billing cycle of April 29th.

On April 20, I got another text from AT&T say that, “The international long distance call charges for mobile ** exceed $400”. It’s the same number my mother has it. I called AT&T again and asked why international call is not block. The customer server rep said he will take care of it and said I should add the East Asian Calling Plan for $15 a month so the calls to China will be free. And I will see it the next billing cycle of April 29th. I been asked my Mom not use the phone at call since April 20th and wait for AT&T to correct my bill so I can pay for it.

As of today, AT&T have not correct my bill. The bill is $1344.50 with $564.95 international (161 minutes to call to China, $3.50 per minute, and calling card is only $0.05 per minute). And AT&T suspend all six lines. I am willing to pay what I suppose to pay ($1344.50- $564.95=$779.55). I think this is unfair. We been use AT&T over two years, and my parents use same calling call to call China. We called, and called ask them to block the international calls, and it's never been blocked. Please help...

So then I get a letter in the mail stating that if I don't return this phone that I will be charge for it. So I call again and I explain the whole situation again, and yet again I was told that it was handled. Then today I get my bill and it's over $1000, and yet again I call and they refused to fix it. They tell me I need to talk to the warranty department or the fraud department or that some guy had called and placed the order under my name, which is all incorrect. So I would not use AT&T. I would not recommend them to anyone. I would suggest completely staying away from this company.

I had, yes had, DirecTV for 14 years. Never any problems. Great customer service... Until that Goliath of a monopoly bought DirecTV. Now I am a former DirecTV customer. They did not honor a negotiated agreement and charged me for the NFL package which was supposed to be free. Then they did not pay me back in the manner that was agreed upon.

When I argued about the original agreement, they said the representative's notes were vague, but mine weren't. I had the time, day and associate's name I spoke to. Since the calls are recorded I told the Supervisor several times to pull the damn call and listen to it. She ignored me each time I brought this up. My bill was supposed to be $65 per month under the agreement, instead they were charging me $93 a month. Customer service to them is "let me see how many ways I can rip off my own customers and get a slap on the wrist by the FTC". They should allow you to pick negative stars, because they are right next to Dante's Inferno!

Original Review: May 21, 2016

I called AT&T customer service on 4/16/2016 for cancellation. I spoke & requested to agent named "Leticia" for the Bill statement for the last payment. However, the bill statement came to me after the due date on 5/1/2016 with the late payment charge. I called AT&T again, then Customer agent "Maria" explained that the bill cycle does not end until 5/10/2016, therefore the bill was not sent earlier, and plus the agent "Leticia" did not make any note about my request for the bill statement and did not explain to me for the possible late payment fee. Now, they want to report me to the collection agency, and the it was written on "5/10/2016."

They eventually gave me credit for two payments. The same identical thing happened this month. Went through the same process again, and in the meantime, they have cashed both checks, which I have copies of, and yet they have billed me for two cycles!!! This is the most horrible billing experiences I have had in my entire life... I am tired of fixing their problems! Fire some people and get someone who can get it right!

Everyone gives me a different solution, yet nothing has helped. I was told to turn off my cellular at home in case my wifi wasn't strong enough, I was told to turn off roaming (it was already off), turn off wifi assist (it was already off), reset my cellular usage statistics, erase my phone and restore as new. It's been nothing but a runaround w/ people passing blame. Last tech said there is a huge amount of data being used at off times and she sees a pattern. She believes there is a "data leak" and w/ my warranty should get a new phone. I was then sent to Apple. More diagnostics and blaming me. Oh and there is no such thing as a "data leak" according the last tech person. Maybe the employees should at least know what they are taking about before spewing quick fixes. It's been a complete nightmare. I cannot wait to switch back to Verizon. AT&T just feeds people lies and just straight up does not care about their customers. I'd avoid them at all costs.

So I was concerned it would be an issue so I had her text me the quote. As you can guess it has been 5 months and my bill has not been correct since. I have talked to more than 15 different reps and been hung up on by 5 of them. I know they hung up because they never called back. I have spent several hours on the phone trying to correct this. At one point one call lasted over 4 hours. I have asked to speak to a supervisor several times, never get to talk to one. Have been told on 5 different occasions that a supervisor would call me back. Still have not got that call. Bottom line At&t has the worst customer service of any company I have ever dealt with, even worse than Comcast.

When I called the first time, I was told the check would be issued within 4 weeks. When I called again 5 weeks later, I was told I should expect the check in another 4 weeks, by May 7th. I still didn't see the check on May 17th so I called once again. Initially I was told the check has been issued and the rep even gave me a check number. She said in their system it showed the check was mailed out and had been delivered. When I further questioned when it was sent out, she put me on hold for 10 minutes, and came back to tell me the check is still being processed!! I was told to wait for another 14 days for the check to arrive.

This seems to me a now intentional malpractice of the billing, not a simple oversight any more. I will file a complaint to AT&T, and I will never use their service and wouldn't recommend their service to anyone who don't want headache, who do not have too much spare time to play bill games with this company. I would have rated it -5 star if that's an option. Very frustrating experience!

They state that this charge is necessary for low credit scores or people with no credit history. In November 2014 when I applied I had a credit score of 680-700 on Credit Karma and had a social security despite arriving in October from the UK. It very disappointing for a company to behave in this way which makes me question their approach to consumers with such a large monopoly. I never experienced anything similar with other utility companies and they refunded my deposit.

I am fortunate to have a credit card that has 0% on it right now so in order to ensure that my Sprint bill doesn't go into collections and ruin my credit I paid the obligated amount to Sprint. So here we are with AT&T taking their sweet ole' time getting my money back now. "Oh we will pay for you to get out of your contract no big deal." Yeah once you sign the dotted line you are locked into a 2-year contract and they clearly don't care about getting my money back to me. Not to mention I am having to spend an extra $50 a month to get better service from Sprint. I would definitely say skip the Switcher Program unless you have money to throw around unlike me who could really use the money now as I am in the final stages of buying a house.

I called today because I have been having very bad reception to the point that I have to hang up and restart my phone and call people back and continuously loading data, I recently started working from home. They told me I have to pay 149 for a signal booster. I told them 2 weeks ago it was free and he told me to call back when I had time. They said "I'm sorry your service is terrible but you still have to pay." So they want me to pay for my crappy service and pay them for something to make my crappy service better so I can actually use the service I am paying for. This is the most ridiculous thing I have ever heard!!

Nobody wants to help and I don't have all day to explain my story over and over. Some way to treat a loyal customer that also bought into your cable services. I will be cancelling both since all they seem to want to do is rip people off. Not to mention I can get both services cheaper. I was just trying to be loyal to them. No more of that. They always find a way to screw people I see.

At this point the representative really gave the best of him and told me there were no need to wait. He would have called Verizon and I would not have to pay the 3 weeks to come with them. I left the store with my brand new Samsung Galaxy and very happy for the kindness of the representative that, by the way, didn't give anything in writing.

What happened next was a financial nightmare. I never received the $100 credit, for that month I had to pay both Verizon and AT&T, I never received the 19% discount on my line and data costs. I went to the store the other night, the representative tried to find some excuses but the store manager get rid of him sending him to the back of the store and he told me I cannot prove what I was telling them because I had nothing in writing in my hands. Do you have a piece of paper by AT&T where we can read all you are saying? If not, the conversation between you and the representative the night the account was opened, was a private conversation, nothing to do with AT&T.

Since the night I opened the account with them I accepted the "present" of a new tablet connected to my new cell phone data. I will have to wait until the 30 installments are over to close the account I have with AT&T. Meantime, I have to keep paying and accept the situation as it is. I have been cheated and duped by AT&T just because I believed what an AT&T representative told me in an AT&T store wearing the AT&T tag on him. The name of the representative is Eddie **.

Decided to do it online and checked prices, $299 with contract renewal. But when I went to actually order the phone they had ended contracts. It was now going to cost me $799 for the phone, spread over 12-24-36 months. No option to buy it outright at a discount. AND with the plan recommended it would now cost me $140/month instead of the $94 I currently pay. Where is the support for customer loyalty? I believe it is time to switch carriers. I can get a 6s for $299, and the monthly plan that is the equivalent of my current AT&T plan would be $75/month, a savings of $19. Way to be competitive AT&T!!

5 months later after not being reimbursed I call 611 and talk to a service rep. After much research, the rep tells me that the BOGO special was only for the iPhone6s... NOT the iPhone6. This is NOT what the ATT rep told me when I bought the phone! Ok, no problem I thought. Logically, anyone can see that I was mistakenly sold the iPhone6 with the BOGO guarantee. The mistake was clearly with the ATT employee. I mean, why would I buy 2 iPhone6 for full price ($600 each=$1200) when I could have got 2 iPhone6s for ($700). I'm not an idiot... If the ATT employee did not guarantee the BOGO offer for the iPhone6, I would have never purchased it.

Bottom line, ATT now tells me they are sorry, there is nothing they can do. They don't care there is no other explanation for why I would buy 2 iPhone6 when the special was for iPhone6s. All logic points to the fact that it was the employee fault that sold me the iPhone6. She guaranteed me I would be reimbursed and wouldn't you know, when I went in to talk to her, she can't remember me. Now I'm out $1200 for iPhones that I would NOT have purchased without the BOGO offer and ATT is unwilling to help me. This has been the worst experience I've ever had with a company.

The first day I called them, they sent a supervisor. I was talking to the supervisor on the phone when he arrived at my property, explaining to him what they had done. This stupid supervisor tells me he's not a plumber and that they aren't fixing anything. My whole house inside and outside was flooded with sewer water. I have 3 kids. This is insane! Now they just don't answer our phone calls. 3 of my neighbors are also having complaints due to AT&T cutting their internet connections with that awful job they did. DO NOT LET THIS COMPANY DO ANYTHING ON YOUR PROPERTY! THEY DONT TAKE RESPONSIBILITY FOR THEIR MISTAKES!

My wife has recently started her own company and had several sales appointments in Atlanta the Monday after our data was turned off. I told her to go ahead and leave for Atlanta and I would call and get the data turned back on before she would need it to communicate with clients via email & use her Maps App to navigate between appointments. This where I have a serious problem. I called and got the data block removed. Then I called her and told her that she was good to go and everything was fine. The issue is that the data block was not taken off. So now she is in Atlanta, unable to use the Maps App or email. She is calling me trying to find out who I spoke to at AT&T, because the block is not turned off. I am unable to answer because I am in a meeting as well.

Once I called her back, she had to sit in a parking lot on the phone with me, all the while I am on hold with your company. Once I got off of hold on the second phone call to get this issue fixed, she was having to turn her phone off and back on in order to test the removal of the data block. For some reason AT&T was unable to remove the data block. Only after several attempts was it actually removed by AT&T employee, Zamina **. She was extremely helpful once I was able to talk to her.

At this point, my wife had missed her first sales call and was late for another. This is not a reasonable outcome for us as she is just starting out on her own trying to build her company. She is livid and has had to spend the last couple of weeks trying to reschedule these appointments and do damage control against her competition, who is claiming that she is late and misses appointments. The amount of potential earnings that she has missed out on is significant, especially when you extend out the potential monthly purchases over a year.

I do not understand why nobody called to ask us what the issue was or sent us an email asking us to reply or pay a portion of the overages. Instead you turn off the data and make it so that even your own employees can’t turn it back on. This is not the way that you should handle long term customers that have always paid and recently decided to continue our business relationship by purchasing new phones at your store. There are lots of carriers that are cheaper and offering free phones, but we have always been happy since we switched to AT&T until now. Please let me know what your plan is to make this up to me and my family or if we should take our business elsewhere in the future.

Then my husband called at&t Uverse to have it disconnected in three days and find out what had to be done to return the equipment. The lady we talked to said that because of the DirecTV order it gave us a different account number and instead of closing out Uverse account said that she would put DirecTV on our active account and combine our wireless and the new bundle into one bill. So I checked my email the next day and got notified that my next bill will be $356. No matter how I added up the numbers on the bill, it did not equal that amount. My wireless bill is current $122. My new DirecTV will be $80 plus taxes. Even with Uverse prorated it does not come near to $356.

Logged on to my online account and found out I have an Uverse activation order for the 7th for internet and the DirecTV has a separate account number. Called AT&T today, asked to speak to a supervisor. I got hung up on the 1st time and the 2nd time I actually got a supervisor I think. She didn't want to deal with it. She only heard me say DirecTV and shunted me off to a directv representative to find my order. She then shunted me off to someone else who could see all the account information because she could not. My original DirecTV order is now non-existent. I printed my order receipt and then scanned it into my computer as a pdf, but of course when I offered to email the pdf to them so they could see it they refused to provide an email saying that all the information they need was there.

After awhile, I told the person I had to go because of a job interview. She said refused to give me any information to contact her back. She said she would continue to work on the problem and call back at 3 p.m. Well, 3 p.m. came and went and no phone call. At 8 p.m. I got online to see if the issue was resolved and of course it is not resolved. Going to call tomorrow morning and cancel Uverse cable and my DirecTV order. Keep the wireless and the internet and hopefully, they will get this right or my next move will be a lawyer for scamming me and for fraud. Already looking for a new service for wireless and internet. AT&T did make my decision to go without cable easier. I've been on the fence for awhile now deciding to go with Hulu or Netflix and quitting cable and now my mind has been made up. I'm definitely quitting cable.

Guess what my bill is, almost $400 every month. And then they offer me a free tablet. They I just need to pay $10 every month with 1gb on it. But they never told that this will have $45 activation fee. If I knew that I could just buy the tablet somewhere else that is cheaper and not having a 2 year contract with them. Now I'm stuck with them for 2 years. When I called the customer service the only thing they say is "I'm sorry for that but we can't do anything about it". So that's their modus, to lie to the customer so then they will be stuck with them for 2 years because you will not know until you receive your bill and now it's too late for you to cancel. SO PEOPLE AS A CONCERN CITIZEN DON'T GET FOOL WITH AT&T. DON'T GET AT&T. I learn my lesson! That day I switch with them they ask me to ask my bill to the T-Mobile and when I get there the T-Mobile full of customer and AT&T they have about 2 people in there. Now I know why!

When I leave I own the 5s, it's with me as well as the new contract 6s with nothing else added to other lines or any other change made. That changed fast when my bill arrived with an additional charge of $22.92. My new bill I noticed was higher than expected but I didn't pull the bill straight away. I thought at first maybe I missed a fee or something. So two days thinking about this cost difference, I pull the bill and I'm only looking at my line. It shows the contract and in fact shows some odd additions/ credits. Like I got credit for the $15.00 upgrade fee, but I didn't - it was there. In fact it really didn't add up to anything. Like a repeat of an old bill from the 5s which caught my eye. My daughter's line cost had doubled - to 56.00. So I open the payment roster and there it was, my 5s under a new contract. This contract says Oct 16, 2014 to Oct 16, 2016.

At this point I'm very upset. My phone I own is being back-charged to me. With this information, I went to the store in Elkin, North Carolina - we pull upgrades, we pull bills, we call customer care. The first lie was that I initially didn't qualify for an upgrade in 2014, and that this is why I'm repaying for my 5s, right before AT&T customer care hung up on the AT&T rep at the Elkin store. We were both at our ends with this. I left the store still with no answers and the lie.

The next day I call (I have anxiety so I was having to pace this situation). I call and speak with a very nice gentleman at first - he was cordial and took notes and looked over everything. This is where we found the upgrade-eligible lie. I was upgrade-eligible, it was setup as stated 3-18-14 on my main line with paperwork matching. The rep on the phone continued... after I left it was changed to my daughter's line. We don't know why, he didn't know why, but it caused my package of $150 a month to skyrocket to over $210.00 a month with each month going up in the bill.

When I went in to the store after getting these bills, I complained, I asked why my phone was moved and demanded it be fixed. Not only was I told no they weren't going to fix it, but the only way they seen fit to fix my skyrocketing bill was for me to decrease more time or data. (The $150 plan took the place of my lifetime unlimited data plan and I was paying less than $200 a month for 4 lines.) I had been ripped off and this bill was climbing without cause... and AT&T had no answers. So as the rep on the phone continued, he sees where all these things took place, all the way 'til he says AT&T had a problem apparently in 2014, on the NEXT 24 not being billed on my account from March 19, 2014 to Oct 2014. I'm stunned. He claimed I wasn't the only one and a brief Google check did reveal there were tons of complaints. Then here he came with "can I send you the bills?"

I seen and paid all my bills. Here's my issue - there's no difference in my October 2014 bill to my November bill, that's a 23.00 hike. So today I'm going in. He says I can pay it off... but i owe it, period. I say I don't. Clearly my bills didn't jump 23.00, it just didn't show the contract in print. It definitely took the money. Like I said, a customer sees a bill jump and I have copies of all my bills and I had no jump. It remained high and I definitely paid a lot of money for this 5s... that today will probably cost me more to buy out to get it off my plan - for second time. It's a ripoff. Either way I'm on the paying end and AT&T knows, they figured a way to scam a lot of money for these phones. It's not right. When they admit mistakes or error, it's funny how the customers pick up that check for their mistakes.

I have several friends and family that is going to follow behind me to cancel their service and go with someone else that can provide outstanding customer service! Jalisa ** is a manager that I have been waiting for let's see 2 hours now with not calling me back! I wouldn't even rate AT&T one star! So to everyone reading this please DO NOT GO WITH AT&T. Their customer service SUCKS and have hidden charges!!!

The bad news: I am part of a family plan and it took a while to figure out what was going on. We are all busy and we don't talk about phone charges all that often when we talk with one another. At any rate the woman I talked to explained that if I had caught and made the change quickly it would be an easy fix, but with it being a year out that wasn't so easy. She thought she would have to put in a change request and even with that no guarantees. As she was in the process of putting in that request a supervisor came over and said that if she transferred me to a different department they could fix this. Super cool! I was excited.

So I was on transfer and then the phone call dropped. I called back. Then next call was the absolute opposite. I spoke with Christine. (I asked for a customer number or some way to identify her when submitting a complaint but all she would give me was "Christine.") Christine put me on hold a lot. I'm not completely sure she understood what I was telling her and at times she was difficult to understand. She would apologize a lot and say she couldn't do what I was asking for, then try to sell me something else, then she would need to refresh the screen, so she would put me on hold again and again. The first AT&T representative never needed to do that.

With Christine I was on hold many times and for long periods of time. It felt like she was hoping I would just hang up or go away if she waited long enough. She seemed incompetent and was not empathetic or kind. The experience was really frustrating, more so since I had just spoken with someone who had the problem fixed. Then Christine started quoting dates for changes that made no sense at all. Her data seemed wrong, and she was mean and annoying, and things just seemed to get worse and worse as I talked with her. I never ask for supervisors and I ended up asking for her supervisor.

I seemed to feel myself losing the will to live. This woman has the personality of a geoduck. My apologies, Evergreen State, but she was slimy and limp, and pretty much useless. Please AT&T keep the gregarious, wonderful people like the woman I spoke with in Kansas City and release Christine back into the dark part of the ocean from whence she came. She is horrible. She is incompetent. She is a soul-numbing succubus. Please help a girl out! This was an awful way to spend a Saturday.

I filed an FCC complaint (ticket # **) and received calls from 5 different agents from the "office of the president" all promising to fix the situation. Same problem occurs but AT&T has sent 2 separate letters to the FCC claiming they have resolved the billing errors (they freely admit to) even though the bills are still wrong. Bad enough AT&T thinks they can treat consumers this way. What does it mean that they think they can provide the FCC with written factual misrepresentation with impunity...

So, today, I called AT&T April 29, 2016. I was hung up by once, passed on to three representatives, and one supervisor who was supposed to call me back, but when he did call back he told me he was going to give me the same bill totally $32 for each line and reduce the data to $25 instead of $40. But once you add up the tax I'm back at $165. Wow, what a switch and bait. Well folks I did what you do best. I called another provider, T-Mobile. Spoke with a Ms. Dawn **, told her I wanted a plan that would only cost me $100 plus tax. She quickly without any switch and bait, put me into a no contract, 4 lines with 6GB's. Yes, 6GB's!! Plus, I kept my same numbers and oh, if I want to add another number it will only cost me $10 for each additional lines. Oh, did I say, NO CONTRACT And NO activation fee!! The plan is called Simple Choice Plan!

Oh, didn't have to pay for the SIM cards for my (2) iPhone 5c or my (2) Galaxy 5 Samsung existing phones! I only paid $100 deposit because I didn't want them to pull my credit. I will get that back in one year. If I would have allow them to pull my credit I wouldn't have paid NOTHING! They are sending me my SIM cards in 2 or 3 days by UPS to my home. Thank you Ms. Dawn **. P.S. Did I mention, I asked her to call me back so I could just check things out! Yes, she called me back, at the time I asked her to. I'm placing this information on all the internet sites I'm connect with. I hope a lot of people switch to T-mobile! Good luck folks!! Sham on AT&T! You just lost my business and my two daughters! Greed will get you every time.

I agree one time to try their Uverse and alarm bundle. I was told I can have 6 tvs on at one time which I needed but after installing alarm and part of my tvs technician told me only 4 tvs can be on at one time. So that didn't work for my household so they needed to ripped everything they installed out. Couple months ago AT&T increased my phone bill by $20 a month without telling me. When I called to complain 3 different customer service reps instead of trying to fix my billing problems instead tried to get me into another contract. I'm sorry to say AT&T won. I am now searching for a different mobile carrier.

I went to the store and ask to speak to a manager and his name was Dan, I explained to him the reason for my visit and told him I was highly upset because I feel that AT&T wasn't honest and will tell you anything to get your business. After sitting around for 45 minutes he came back and told me that the manager that gave me the information wasn't there no more and that he gave me false information. But at that time there was a similar promotion and the reason the first manager wasn't there was because he was giving false information and he spoke to the store manager and the only thing they can do if I didn't received the credit in a month was give me $100.00 credit for each line I ported.

At this time I was Okay with it (I figure something is something). I asked, "Can I have something in writing?" He said he would give me his card and he showed me the notes where he indicated it and I was okay with that but when I asked him for his card he went to the back and came and told me that the manager in the back said she can only credit $50.00 for each line. At this point I just told him to forget it. I am going back to Verizon unless I receive the $200.00 per line. I have been calling the store for 2 days. No one picks up. I will be sending an email to the FCC and Consumer affairs and at the point I want the store number and the name of the Regional Manager. Someone that oversees the store managers for the particular store.

In the meantime, I keep getting emails and advertisement to get an iPhone or Smartphone. In addition, I'm finding that the bars to indicate reception are rarely available to make or receive calls when I needed it. Never had this problem before! I am on a limited budget with a handicapped spouse and a full time college student. I prefer to stay where I can have affordable monthly payments. But why does it seem like they are trying to force me to buy something with monthly data plan I can't afford?

When the tech guy came out we were told it was not true. The problem was that our cable was installed incorrectly by their first tech and that's why our service kept going in and out. The tech guy even told us to call ATT again and complain. Well today again we experienced an issue for the third time. When I complained she said she didn't see anything about previous tech inquiries and she could not do anything to make the situation better when I complained about a crazy expensive charge I have now!!!

How am I supposed to WANT to pay for expensive crappy service!!! They have by far the worst customer service and DO NOT care about pleasing customers. They would rather lose a customer than make them feel better about dropping so much money for their again CRAPPY service!!! Oh yea and the so called money you get like the $150 reward for signing up, they will only incorporate that to some of your bills and give you bogus answers when you inquire about it. Beware!!! this cable is for people that do not care about spending a lot of money on cable only! They take advantage!

If you leave they won't unlock your phone and charge high costs even with NO CONTRACT! The in store help walks around like they God and does nothing to help customers and upsell products!!! I'm over this ripoff company!!! Can't believe my total services costing me $500 a month and I've been with them 10 years. Sad thing is ALL the carriers have become this way bc they know we need the service. Customers ain't nothin nowadays, sad world.

Last month, I called AT&T to see what type of cheap 4G cell phone I can buy to replace my 2G. The customer service reps told me if I add one more line I can buy one iPhone 6 and get the 2nd iPhone 6 free and if I switch to their $180 plan I can have 3 cells on unlimited data, unlimited call and unlimited text for $180/month + tax and my 4th smart phone will be free. Of course, I still needed to pay $25 for the 2G cell if I keep it. I asked her several times if I had to pay extra for the 4th smart phone and I was repeatedly told "no" the additional line would be free. I accepted and added another line even though I did not needed and bought the buy one get one free iPhones

This month, I have been charged $130 for one line, $47 for the 2nd line, $27 for the 2G line, $2 for 3rd smart phone and $155 for the 4th line which was supposed to be free. I was also been charged 3 $28/34 for the 2 new buy one get one free cell phones. My bill is $337.54. I called AT&T several times and talked to several reps plus two supervisors. Strange thing is that the supervisors both told me they are sorry that the customer service reps lied to me but the bill stands as is. They also could not explain the extra $38.89 charge. I am trying to find a way to close my account with AT&T on both of their services, the cellphone and the U-verse, and never come back. My sister had the same dishonest billing issues with AT&T and she went with T-Mobile. Couple of my coworkers and my brother went to Verizon. I wish I had done the same.

Prior to that, we used to have autopay with AT&T without debit acct. What we did not realized was they were still charging us, $116.03 every month since January 2016 till march 2016. So I called AT&T customer service to find out what is going on. After I was placed on hold and 7 different representatives that none of them seem to know what to do nor take care of a customer and even hanging up on me, they told me that the only thing they can do is cancel the number that has been cancelled a long time ago and waive the next bill and that they cannot give me a refund on the previous charges. Apparently they said there was no documentation of the number being cancelled.

I am just an average employee trying to make a living every day - I go to work. The company probably makes billions of dollars on customers like us. How can they still manage to deny a legitimate complaint from a customer. We are not asking for ridiculous amount of money but only to what is owed to us. I hope that people will learn from my mistake of joining AT&T.

When we originally bought our smart telephones the store rep didn't say or show us paperwork, what we would be billed for which was $600 dollars for each phone now $1200 for 2, plus service costs per month. The service costs were also high. We also was told there was great buy promotion for a tablet 1 penny. We purchased 2. Thought it was a great deal till we started to get monthly service charges for each tablet. We then asked the store rep regarding termination of the tablet service costs. He said it would cost $130 dollars for each tablet to terminate (260) plus an additional $26. He also mentioned that you could turn on a free hi fi connection which is in the tablet. He never mentioned that upfront. All this assumed is a bummer! We will wait till we can find another provider to get rid of the AT&T equipment.

Went back and spoke with the store manager and he apologized for this situation. Meanwhile the customer has to pay for the lack of upfront information. The apology doesn't save you anything! Need to get paperwork before making any purchases with AT&T including monthly service costs before signing up for a contract. I rate the AT&T provider from 1-10 on satisfaction a 1.

A couple of years ago, AT&T started adding additional charges to my bill for an additional data plan that I did not want. Even though I had data and text block and could not use the service, AT&T would periodically add an additional data plan to my bill. I would call and they would remove the charges sometimes. Recently, they have refused to remove the charge regardless if the service was used or not. I contacted my credit card to dispute the additional charges. I only disputed the last 2 months of bogus charges even though it should have been more. If I included all of the bogus charges from AT&T during the time with them, it would be in the thousands.

AT&T sent me a letter about the disputed sixty dollars and that I must pay. I recorded the call and contacted AT&T about the sixty dollar bogus charges. They acted senseless and kept me on the phone for an hour. Finally, the operator said there was nothing she could do, that I must pay the sixty dollars. I asked for someone who could do something about the charges, so she kept me waiting on the phone, before she informed me that no one was unavailable and someone would call me back. Now, I get a call from a collection agency to collect these $60 dollars. Is this the AT&T Policy? To charge customers for services they did not receive or want then threaten them with collections and if they don't pay then send them to collections without an explanation? They will get you eventually. Do yourself a favor, use smaller service companies.

For starters, I was placed on a 15GB monthly data plan that cost $110 itself. The sales rep said not to worry - it'll be converted over by the first bill... which it wasn't. I called in the middle of March to have everything corrected and was told to wait 1-2 billing cycles. Another month goes by and I'm still being charged $50 for DirecTV and $110 for AT&T. So I call again yesterday to find out I'm not on the unlimited plan and never was. The rep laughs and says I'm being charged $110 then put me on the unlimited plan which she states is $89 (completely disregarded my question of whether this could be backdated to what I was originally promised) and then transfers me to another department to have my bill combined. The department is closed.

Today I call in once again to have my account corrected to what it was originally supposed to be over a month ago, and am told I'm not eligible to combine the bills. I explain to the rep this is an illegal bait and switch, false advertising, and that at any point, either the in-store reps (I went into the store twice to speak to them in person) or the phone reps (I called in twice before) could have mentioned this, but nobody did and now I'm stuck in contracts that were misrepresented to me.

The rep says he has no recourse. I now have 2-year contracts with two companies I absolutely hate for lying to me. Avoid AT&T and DirecTV at all costs. They misrepresent the facts and this unlimited data with combined billing is a complete ripoff. I'm now stuck with a DirecTV service I neither want nor need and have no way of cancelling it. This is a complete misrepresentation of facts and a systematic failure on the part of AT&T.

They said they didn't have evidence that I ever called or turned in equipment. Luckily I had my confirmation # from UPS but not the name or order # from initial call to turn off service. The lady said she would charge me up to the day I returned equipment but would charge me for the few days prior since I couldn't present "evidence". WORD OF CAUTION: Save all names and confirmation numbers. AT&T may keep charging you if you can’t prove your communications!! Also, MAKE SURE YOU SAVE RECEIPT WHEN YOU TURN EQUIPMENT IN! They will make you pay for THEIR MISTAKE.

I spoke with someone this morning, he said "we will reverse the payment and offer you a 25.00 credit in your account." REALLY?! He also said that it would take up to 5 business days to get the money back. That was my money for the week to buy groceries and things we need. And what about my other pending items that were waiting to clear the bank?! Who is going to pay the 40.00 for each overdraft fee?! This is not the first time that AT&T has taken a payment without authorization and caused an overdraft in my account. I am so sick of dealing with AT&T!

Flash forward to today April 14 and I get a bill for 110 dollars. I call and ask WTF! They said they didn't calculate my fee for freedom properly. Of course I became livid, told the supervisor I spoke with that I'd rather pay a lawyer 5000 dollars to fight this before I give AT&T a penny. Well lo and behold it turns out they didn't want to push the issue and took the fee off. AT&T is nothing but another giant corporation fleecing Americans.

Updated on 4/23/2016: I have already posted on the subject of additional charges posted to my account when I bought an unlocked Smartphone to replace one of my two no-longer-under-contract flip phones. I went to the AT&T Wireless store on Frederick Road in Germantown, MD to get a smaller SIM card. I was told there was nothing else involved in the change -- no changed plan, no changed fees. Then I got a text message telling me I would be paying $7.99 + $3 for mobile insurance and protection pack. I called to protest and was told it would be removed. Then I got another message about the changes to my bill including this insurance and protection. I called and was told once again that the charges would be removed.

Today I got my monthly bill. Not only were the two charges totaling $10.99/mo. still on the bill. There was a change to my service plan that cost me an additional fee. The next result was that my bill went from $81.95/month to $102.96/month. I called a third time (meaning we are on our fourth discussion, including the original visit to the AT&T store and three phone calls). I was told again that the $10.99/mo. would be removed. But I was told that I needed to pay more per month for the Smartphone than the old flip phone because the Smartphone needed a data plan and the prior and remaining flip phones did not need a data plan.

While I was on hold I read the entire bill. This is what it said about the flip phone's plan: "Mobile Share Value Basic & Quick Message Phone: Includes unlimited Anytime minutes, Nationwide Long Distance & Roaming, unlimited domestic and international text, picture, and video messages sent or received from the U.S., Puerto Rico, and the U.S. Virgin Islands, Call Forward feature, Caller ID, Call Wait, Conference Call feature. Mobile Share voice and data plan required."

What does it say about the Smartphone plan? It says the same thing. Both have to have a data plan. So Anna's answer about the difference was misleading and wrong. It says: "Mobile Share Value Smartphone 4G LTE w/ VVM: Includes unlimited Anytime minutes, Nationwide Long Distance & Roaming, unlimited domestic and international text, picture, and video messages sent or received from the U.S., Puerto Rico, and the U.S. Virgin Islands, Call Forward feature, Caller ID, Call Wait, Conference Call feature. Mobile Share voice and data plan required."

Anna did point out that the plans have different names. The Smartphone is a 4G LTE plan. Of course, she also made me repeat everything twice in the first part of the conversation because she couldn't hear me well on my Smartphone. I guess that was the 4G LTE w/ VVM working. I think I will take my business elsewhere. At the very least, I want to work with people who tell me what they will do and do it and tell me what it will cost and make sense doing so.

After numerous trouble tickets being opened and closed without any service issues actually being fixed and being told some towers nearby are under repair. And then yet several other representatives saying there are no issues and never a tower down and "Sorry you were misinformed blah blah" then transferred and told something else and "Sorry the previous rep misinformed you". I'm then told to buy an AT&T landline so I can spend more time troubleshooting the wireless lines I pay for without the tech calls being dropped! I'm then told it's because I lived in a high rise. I move and then it's because I live near water. I move and then it's because I'm on the 7th floor. So I say "But last time you said it was because I was on the top floor". Through all this the services are blamed on everything but AT&T service.

After a year or 2 of this I'm then told it's the equipment and I need to buy new phones, so I buy 2 iPhones and of course after buying the phones outright and setting them up, I still have all the same service issues, only now my bill is higher and there is just more services I'm not getting yet paying for. I go through all of the above again only now AT&T is blaming everything on Apple because the phones were purchased from Apple direct. Now Apple says it's AT&T and AT&T say's it's Apple and now it's a min. of 3 hours on with AT&T then passed to Apple for however long and then they confirm it's not Apple product. In fact they swapped one of the iPhones on my plane out 7 times in the first year and requested I change the sim cards out several times. All the while I'm paying my AT&T bills and not getting reliable service.

We jump to 2015. I buy a house, so now I'm not in a high rise, I'm not near a body of water, there is no neighbor below or atop me, I'm not sharing any walls and yet the service became worse than ever. Going 3 and 4 days at my home with either no service or call fail. And it gets better the cable and internet provider for my area is guess who? So in April of 2015 I set up appointment for AT&T to come hook up the cable and internet. Well of course they have problems and this requires several visits to my home and equipment change outs. All while still dealing with the wireless side and my service being the worst it's ever been, despite me buying new phones, tech support and changing out sim cards and moving to different areas.

I'm given all the excuses and runaround from above but finally June 10th, 2015 I get an AT&T rep who says "Wow I see the majority of AT&T customers in your area have microcell towers because of service issues". "I'm sending you out one today". Great, finally a rep that sounds like she's doing something and she's not telling me to buy a new phone or opening a useless ticket. She told me once we confirm that resolved the service issues that my account would be adjusted for all the lost use and dropped calls.

The microcell comes and it seemed to give me the ability to actually use my phone, I was thrilled. I then ask where is the adjustment to my account? I'm told the microcell is the adjustment and yet again "I'm sorry the previous rep misinformed you". I finally let it go I couldn't take the hamster wheel any longer. Mind you my calls still dropped and text still didn't go out and come in. The microcell just gave me a sliver of service, however, through all this my cable and internet were not working properly and throughout this whole year I was also on tech support with AT&T U-verse. They finally send out 5 techs to my home within 7 days.

Yes I said 5 techs. A few of those techs including one senior tech explained the microcell was causing some of the issues with the Uverse services but that they can't resolve that it's not resolvable. They then send an outside line tech and there was wiring that needed to be repaired and replaced and several inside adjustments and repairs however the microcell still wreaked havoc on the U-verse service. I'm also told to pay yet more money and increase my internet speed from 24 to 45 because this would possibly help with the issues they couldn't seem to fix. Once again AT&T is suggesting I spend more money for services/equipment in hopes to resolve AT&T service issues.

When I was paying for 24 speed anything running on wifi in the home would have no internet throughout the day and night. I would have to reboot any wifi devices in the home and the 24 speed I paid for I was lucky to get 5,7, sometimes 10 speed. I upgrade to 45 speed at AT&T suggestion and I get speeds in the high teens. Ok so now I'm closer to getting 24 speed while paying for 45. Gee thanks AT&T. In December of 2015 after my speed upgrade at cost to me, and the 5 inside techs and 1 outside line tech within 1 week, I finally got the speed test to read in the 40s even 50. Wow. But the speed reading did not translate to my internet experience at all and I continued to be on my devices and show no internet at all hours of the day and night. In fact one of those tech visits the tech had good speed readings in the 40s before leaving my home and an hour later I'm getting 1.75 speed.

We get to May of 2015, AT&T sends out yet another inside tech and this time he confirms I have great speed tests yet unstable wifi and he says the microcell looks to be defective and could be causing problems. After he leaves I end up with tier 2 support for U-verse doing all kinds of troubleshooting including changing stations and opening ports blah blah. Please keep in mind all this is taking place via skype calls which are continuously dropping due to the intermittent wifi internet issues. So then the tech will call my AT&T wireless phone which as you all know is not working.

I'm encouraged to call the microcell department on April 11th, 2015, I spoke with Holly for around 3 hours of her troubleshooting the microcell and experienced the skype and wireless disconnects throughout the 3 hour process. Holly orders a microcell replacement. I finally unplugged the microcell which cut down my no internet issues significantly. So I then call AT7T wireless to cancel the microcell shipment because not only was it interfering with my U-verse services but it wasn't addressing my wireless service issue and I wanted the credits to my account that were supposed to be issued for the wireless service issues stemming from last year.

Again I'm on calls all day, 3 hour calls starting with customer service that transfer me to tech support that say wait for the microcell maybe that will fix service issues and that customer service is the department that can adjust and credit, so they transfer me back to customer service (I got names, times, dates, screen shots, but this would be 12 pages longer). Customer service then tells me only tech support can order adjustments for the service issues. This went on for days. I finally get a tech Nicolas who confirms the service issues and can see all these dropped calls and that the area I live in has a lot of microcells. He says he has to transfer me back to customer service to handle adjustments. I get a Tonya employee number ** after 3 hours on this call alone she says she needs time to investigate, because "I'm sorry the previous reps misinformed you".

Tonya employee number **, explains she needs time to investigate. I ask "Investigate what, you have the account notes there?". She explains that she needs to confirm with tech support that I'm having service issues. Keep in mind Nicolas warm transferred me to Tonya and already confirmed this. So Tonya says she needs to confirm it with U-verse and the microcell department. I say "Let me give you names, dates, department contact info to speed this up". She says U-verse is closed and this will take several days. I then point out that "U-verse tier 2 is not closed and they have extensive notes so let's call them now". She then changes her story to she has to contact the microcell department, that that's the department that needs to confirm that I have U-verse issues. WHAT... She then transfers me to U-verse!!!

I currently have a U-verse appointment for them to come to my home tomorrow to do more troubleshooting and rewire or open a port for increased speed that again I'm paying for in hopes of helping some of my service issues. I'm going to cancel that U-verse appointment and dump all the equipment at the nearest UPS store and then proceed to port my numbers to a company that hopefully not only has service but CUSTOMER SERVICE!!! I know with this lengthily share it may seem I didn't leave anything out but there isn't enough time in the day to list the incompetence, lack of accountability, customer service and bad business practices I've experience with AT&T.

In closing I would like to point out several of these AT&T reps have said the only escalations option for me is an address where I can hand write a letter, lick a stamp and send through the United States Postal Service... REALLY? This is a huge communications and technology company and in order for me to get help I need to send a letter via the postal service? I can just imagine how that would go. I write a letter much like this one, lick a stamp, send it off and some poor low wrong data entry level AT&T employee, making min. wage will scan it into a computer so that someone can read it on their computer screen and then contact me by picking up a phone and calling my AT&T wireless line that doesn't work!

The customer service people are trained to give some lame explanation as to how it would work better if we took the Next program. Well guess what, I am an Accountant for more than 25 years and I can do the math and this is never better. If customer wants to upgrade often then they will always be paying for a phone instead of one discounted price as previously done. On top of this, AT&T wants their payment on time and do not give much additional time if needed for customers to make payment. Anytime I have had to make arrangements in the past I have never not kept them but now AT&T has gotten so $$ hungry they do not even care that you advise them of the date you can actually make the payment. They tell you it must be done by a particular date or suspension (which of course will give them even more $$$).

It seems to me that AT&T does not care about their customers and they are only concerned with the dollars they can make off the customers. Needless to say I am taking my time and research other carriers and I will be finally leaving AT&T as I do not want to give my money to a carrier who doesn't even care about the service they provide to me and create options to continue to get more dollars from their customers. AT&T wireless is getting out of hand and taking advantage of their customers and it is obvious. They are getting ridiculous!!

When my contract ran out and I couldn't sign on to another one because they'd gotten rid of them, I contacted a representative via chat, and explained that I'm not seeing a benefit of staying with AT&T if I couldn't upgrade my phone. She informed me that I could still buy a phone through AT&T and pay it off in installments. I asked how is this different from me buying a phone on my credit card and getting better service somewhere else, and she had no answer. AT&T customer service representative could literally NOT give me one good reason as to why I should stay with AT&T. She didn't even try. So I switched to Verizon. I mean if your own representatives can't think of a good reason why people should stay with your product then your product is pretty bad.

Original Review: April 15, 2016

I transferred to Sprint from AT&T after being with them over 10 years and much to my surprise they charged $200 for having service for only 4 days! So disappointed in them and want to warn others - make sure to transfer before your next bill comes out or they'll charge you the whole month. Wish I hadn't given them my money for over 10 years, they're thieves!

4th move, same exact issue... I was promised to be sent a $100 gift card to pay for the installation fee but I never got it AND I was charged again with $73 for the plan (I was paying $48 before) + another charge that I don't know the source of! They withdrew $224 from my bank account that I won't get back. Every time I called the person had no idea what the other representative promised or did. I even told them I record my phone calls and I can send them the evidence of what I was promised but they didn't comment... Let alone the many issues I had with their website. I'm finally done with them... Changing to ANY OTHER PROVIDER. Anyone would be better than AT&T.

I bought a brand new phone and less than 30 days later, I will get a refurbished phone because Samsung and AT&T have a very flawed warranty policy. Phone breaks and the customer gets treated badly. Most products have at least a 90-day policy and when it is a manufacturer's defect it is replaced with a new product. Not the case with Samsung and AT&T. Do not buy a Samsung 7 Edge! Do not use AT&T. I have been with them for many years and will be changing soon.

I had my services turned off after being 3 days past due and was charged $49 "reconnect" fees for months while I was paying medical bills from a car accident that left me out of work for 3 weeks. I informed them of this, they didn't give a ** and kept turning off my service and charging me outrageous fees to "reconnect". I was offered once a "complimentary" upgrade for my 3rd world internet speeds. It wasn't complimentary at all. They hiked my bill even more. I pay for the choice package on DirecTV, and half of my channels just aren't there anymore one day. I call to ask why and they say they changed their packages and I have to upgrade to get the channels I was already paying for. Once again they offer to give me a "complimentary" upgrade free of charge. Bill goes up again. My internet speed is supposed to be 18mbps with a minimum of 12. It's rarely above 3mbps. Regardless of which Wi-Fi channel I use.

I'm in the technical field. I know what I'm doing when dealing with tech support. When I call it magically gets fixed, 2 days later back to 3mbps. Then they have the nerve to offer to cut my speeds to bring my bill down when I tell them it's a rip off... This company is a joke. Their customer service reps are rude and offer to rip you off but deliver their "solutions" to make it sound like they are helping. How what they do is legal is beyond me. I would rather shave my ** with a rusty cheese grater than do business with AT&T ever again. I'm cancelling my service and haven't decided if I'm paying the fee yet. They have already raped me enough as it is. Misleading, lying, rude, worthless scumbags. Eat a ** AT&T.

I asked if I get to pick a phone color. He said no because I only have a choice of black or silver. Contract term wide, I asked repeatedly when my contract will be ended and I can walk away without any penalty, he said after two years. All these do not sound right to me but he seemed nice and I moved forward with the order. Soon afterward I opened my email to find out that the phone was on installment plan for 36 months, not at 24 months as I have confirmed with him.

About two/three days later AT&T technician showed up early at my store without any prior notification telling me that they are here to get my broadband internet service started. I explained to him that I do not have a need for that and showed him that my internet is already running. I told him it was a misunderstanding and so he left.

Things began to not adding up for me. I decided to not e-signed the shipment authorization for my new iPhone 6s plus and 6s. I went to an AT&T store. I told them what happened. They told me that after 2 years I have the right to update my phone. Next thing I checked if I can pick a color, they said I can pick any color. Also, I check if I can get another iPhone 6s plus if I buy a iPhone 6s plus, they said yes. Fact checks done. Note first incompetent rep.

At the store I got my new iPhone 6s plus and partly completed the switch from business landline to wireless. I came in on Friday and was told that on Monday the switch will be completed. Came Monday my business broadband internet service was out but my business wireless phone was finally working. Note: up to this point I've worked with second and third incompetent representatives.

I called in the afternoon of that day to AT&T and after so much explaining to do and waiting, the rep to me that the system requires her to escalate the issue. She promised that someone will call me within two hours to resolve the issue. Came two hours and more no one called. So I have to call back. After much explaining to do I was told that the rep in the store should have set-up a dry loop number/account for the internet service because I had now taken the phone number/account to wireless. That was why the broadband service is now cancelled. I need to call and enroll in a new internet service. Unfortunately, it was the end of the day at 5:00 pm, come on now which monopoly/mega business like AT&T has pleasure of closing its sales department at 5:00 pm? I guess AT&T is it.

I called the very next day because who can run a retail business without internet service for majority credit card transactions? Anyhow, I was told that the account actually has been established and now just need to be set-up. So finally this is going somewhere. The technician walked me through different steps and finally my internet was back on. Finally, I got someone knowledgeable, accountable and competent!!! Note: first competent rep.

So far you have heard only part of the whole experience. Here comes the billing part... It just got longer and longer. More mistakes here and here. More incompetent reps. More charges. More wait times on the phone. More brushing off at the store. More run arounds over the phone and the locations. This has became my full time job literally try to get this corrected. It keeps going on and on. To be honest I do not see the end to this never ending ordeal any time soon. At the end all suddenly I realized I learned and used their technical lingos to talk with them to resolve the issues.

I have DirecTV for almost two years. The first year was good but. After that and I pay about $85 a month and all I got is public television and infomercials. I shall be cancelling it soon. If you have DirecTV and read the bill, just like the wireless bill, there are a lot of taxes and fee unknown to 99% of people. Didn't they got sued for all these additional charges recently I heard and they still charging it???

I feel bad for the people that have to work for AT&T to earn a living. If they treat the people they want business with extremely poor, I do not believe that they will treat their employees justly. PLEASE RUN AWAY FROM THIS COMPANY AS SOON AS YOU SEE SIGHT OF IT!! I realized WE have to give 1-5 points review. There is no 0... Otherwise, I WOULD and WE WOULD???

I got new phones for all of the lines and he told me that if I decided to switch back to Verizon that I could continue with my monthly payment plans and not pay an early termination fee since I opted to go with a plan without a contract to keep my options open in case I was not happy with AT&T. Which is not as good as Verizon. The text messages take longer to go through and our calls are always being dropped. My husband doesn't even have service at work anymore. All around AT&T is a complete horrible experience. I am going to pay off my phones entirely and switch back to Verizon and be out several hundreds of dollars for my mistake of trusting AT&T. I could not be more disappointment in AT&T.

Finally got it straightened out. Sigh of relief right? Wrong! A week later I get a bill in the mail from DirecTV. Why am I getting a bill in the mail if it should already be bundled with AT&T wireless? Come to find out they NEVER combined it starting the whole process over again and negotiating pricing again. Mind you, every time I had to restart this process they had to run my credit report, that's never a good thing dropping it points every time they run it. Throughout this whole process, I never could get a straight answer from customer service explaining to me how much I was going to end up paying after trying to get things fixed.

After speaking to 3 managers, several customer service reps and hours on the phone I never got anywhere. I ended up with a price WAY higher than I originally agreed, and there was nothing I could do. Now I'm stuck in a DirecTV contract for 2 years and a new AT&T wireless plan price I never agreed with originally. I guess I am stuck, can't do anything about it. I work hard for the money I earn, and I feel like I've been cheated.

She also said I was getting $500 credit - $200 which went to pay for the phone along with turning my old one which no AT&T store would take when I went there. Don't know what happened to any of that 'CREDIT'. Apparently this was a special offer because I am a Directv customer already. Why this was being offered at the time?? Really. Like I said they are a bunch of liars without integrity or moral character and will lie to just to get your business.

Until the end of last year, January there was no problem with them, however Feb and March didn't see a bill but they were quick to blame the post office. Doesn't matter the company. It is very hard to phantom that why any of this companies cannot mail a simple paper bill. Right now in the middle of selling a home. Once that is done likely leaving them. There is no excuse for this to happen. And yet there are nearly 930 billing complaints against AT&T.

Updated on 4/14/16: For the last 2 months for some unknown reason AT&T did not mail me a paper bill. Instead their reps insisted it was the post office, yea I know one giant cop out by them. After doing some checking and checking with a few people I used to work with the post office cannot stop or remove mail it's against the law. So after speaking with somebody who actually was going to listen to reason got the bottom of this back in December I got a replacement phone and I am willing to bet that somebody switched the account to paperless regardless if I wanted it or not. If this happens to anybody while this may not always help but insist that wireless carrier check for changing your billing process. This also goes for any of the wireless carriers. Lucky for me I was able to then knock off 35 bucks from my bill but made it clear if it happened again will take them to court since my complaint was proven true.

Second, not all AT&T stores will accept your returns. There is a difference between an Authorized Retailer and a Company Retailer (per my chat with the AT&T rep on the AT&T.com website). They both have the AT&T symbol and will both try to sell you their DirecTV or internet service, but apparently only the Company store will take back something you bought online. DO NOT BUY accessories from AT&T online or at stores because it is not "worry free returns," especially if you go the an Authorized Retailer, and not a Company Store (because you misplace the return label). There is no way to tell if the store near you is Authorized or Company.

The return policy of 14 days is ridiculous if you work for a living and travel with your job. The salesperson at the Authorized store near me said even if I returned the case on Day 1 into the 14 days, they would not be able to accept it. My store (Authorized Retailer) also told me, "you must be rich," (to afford my cable provider) when I declined their sales pitch for their TV service. Overall policies are very restrictive, and sales reps can be rude.

I am now being told that if I don't activate the devices, tablets included, that my account will be charged full price for all of the devices when one of the phones and both of the tablets were supposed to be free. The only option I have is to return them, after I had given one of the phones to my son as a birthday present and one of the tablets to my daughter. I'm on disability, my credit isn't in good shape, so I can't afford the almost $900.00 payment they're requiring and now I have to take back the devices from my children so I won't be charged.

This company had no problems taking $573.00 from me, then demanded that I pay another $900.00 or they would charge me full price for everything. This is false advertisement among many other things. It is not my fault the person who helped me with the online sale did not charge me the deposit when they were supposed to just so they could make a sale. If I had been told that prior to paying I wouldn't have continued with the order. As I mentioned before, I am on disability for mental health reasons, and now I have to deal with this backlash of events because of their mistake. Not to mention that I already sold my old phone, and I have to hurt my kids by taking something away from them that they and I were so proud of.

I want out of this contract! They're ripping people off and screwing us out of 3xs the amount they agreed to. How can I have late fees on a month that I didn't even have service? After 6 weeks of service, I'd gotten charged for 3 bills! I hate AT&T. What they're doing should be criminal. My bill has never been $39.95. The least Amount I've paid was $65.44 and that was the first bill I paid the day I ordered service. It's been all downhill from there! The way they do the billing cycles are set up to screw the customers.

Original Review: March 31, 2016

I would have given a zero if it were available. I pay my bill with the over the phone automated service EVERY month...and have for years. Today I call to make it, and for whatever reason, it couldn't understand me (I was speaking clearly with no background noises). Anyway, it transferred me to a person, and they told me they had to charge $5 to take my payment, even though they could see I pay EVERY month through the automated phone service.

I talked to three different people, the last one was supposedly a manager named Tony **. I explained to him that I don't use the online site or app because when I've tried, they're always messing up. He said he was sorry that the automated phone service was messing up, and he could see I use it every month, but he'd still charge me $5 to take my payment. I'm pretty sure you can't get much worse on customer service. I will be changing my internet service pronto. I've been a loyal customer with phone, Internet, and now satellite service. That's all about to change. Shame on AT&T for their poor customer service.

I also went to AT&T retail store to confirm this. He gave me a temporary phone number. Yes, all info was correct. It took a week to receive my landline number back as Verizon rejected AT&T request for my number back then finally released it back to AT&T. In my mind I wonder how safe is my information I have given AT&T? When is AT&T going to wake up and realize their service to the customer is non-existing? FCC needs to spend a lot of time looking at this company.

The first technician who came to upgrade my alarm system was very rude, unprofessional, and incompetent. He had to make multiple calls to make the system work and when I asked him to wear his shoes sleeves in my house, he complained about it. Besides taking 3-4 hours to make the system work, he left pieces of drywall where he worked and didn't clean it up. He also didn't explain anything about how the system work, and I preferred not to ask him because he seemed to be upset. 15 days after the alarm system was updated, it suddenly stopped working. I was not surprised because as I stated above the technician who came to install the "upgraded" equipment was incompetent and unprofessional.

On March 16, 2016, I spent 2 hours with customer support member AT&T trying to get the system to work, but the alarm system never worked. Jennifer told me that a technician needed to come to fix the system. Unfortunately, the first tech available was until April 1. I was appalled that they didn't have a technician available before April 1, in spite that my system was completely offline. They said that if a technician became available before, they would call me. Also they said that if someone broke in while the system was offline, they wouldn't be liable.

Two weeks later, after being with no alarm system, a tech came and said that I had a defective keypad, so he replaced it. The tech worked for an hour to get the alarm system online again. He also said that AT&T does multiple updates and that sometimes the main box doesn't process the updates correctly, which was another reason my alarm system was off. He said that any time that the box couldn't process the updates correctly a technician has to come. Can you imagine, it takes 2-3 weeks for a technician to be available, and the possibility of malfunctioning is high due to the multiple updates. I mentioned that to the technician and all he said was they didn't have enough technicians for the area and that they are short in capacity... Great that is all I needed. BTW, also one of my remote controls for setting on and off the alarm was not working. Hence, the "upgraded" equipment was defective.

After the technician left I called customer service and spent 1 hour and 15 minutes just to get a credit for the 15 days that I didn't have any service. The customer support person couldn't find any notes of when they lost connection with the system and when it got online again. Just unbelievable of how incompetent this company is and how their employees seem to have zero training. I wasted over 1 hours to get a $30 credit and talk to 3 customer support members to verify that I was telling the truth since their system is worthless and they can't verify that it was online from March 14 to March 30. I decided to write this long complaint to make aware potential customers who are looking for an alarm system to avoid AT&T Digital Life... Unless you want to experience a nightmare like me. BTW, my Digital Life AT&T app is also terrible.

Several phone calls and 2 days later I finally talk with someone who can help me to unify my bill. The customer service rep advises me that I may have some proration on my bill for a partial month of DirecTV since the dates might not align exactly. 3 weeks later my bill comes out and it is more than $300 than my typical monthly bill is. I call customer service and they tell me a number of different reasons of why the bill is so high.

First it was because I didn't pay the bill from the previous month which I had paid. Then it was because my DirecTV bill was pre-billed which made no sense since my monthly charges for DirecTV is less than $60 and to double that couldn't account for the $300 in extra billing. Then they told me it was pre-billing for a month of my wireless service and again that didn't compute because that was less than a full month's bill. I have also never had to prepay for my services with AT&T. The customer service rep began talking to me like I was an idiot. I asked for a supervisor who again could tell me no new information. I became frustrated and terminated the call.

The next day I went into a local store. The manager was super helpful and nice but had to escalate the problem since I was on a unified bill and he couldn't access the information without the escalation. I left the store with the assurance he would get it sorted out. I communicated with him a few times over the next week and he continued to inform me he was working on it. Finally looking over my bill I discovered a payment that I had made hadn't credited to my account. The local store worked on it as far as he could and then sent me to the phone system again.

I spent 2 1/2 hour on the phone with AT&T again. Finally discovering that by me requesting unified billing that allowed them to pre-bill me a month in advance. I asked if I could remove the unified billing since the slight discount wasn't worth the trouble. They said they could remove it but I would still be billed in advance because they are unable to reverse pre-billing.

When I expressed that this was not what I signed up for they said that they sent an email (fine print) that stated I had 30 days from the date of the request to reverse the billing. I explained that I had been calling in trying to figure this out since well before the 30 days was up and no one could tell me what was wrong. He then changed his story and said I would have had to have called in by the 10th of the month which would have been only 19 days from the time I requested the changes. The most he could do was say sorry. I told him if he was so sorry he should pay my bill this month.

I finally just hung up on the last person who was supposed to be the supervisor of the billing department and even he could not help me and would have to transfer me to "someone who could talk to me about my issue because he was in the U-verse department". I have NEVER had U-verse so how did I get him in the first place? AT&T collects for a month in advance when you open an account, but when I closed the account in the middle of a billing cycle (13 days into it), not only do I NOT get a credit for the prepayment, I OWE them for the FULL billing cycle. It is NOT prorated. I am so put out, frustrated and disgusted with AT&T, I could NEVER recommend them to anyone. With this kind of service, don't know how they can stay in business.

The woman with Asurion was the opposite of helpful saying "That is what insurance is, paying monthly premiums and a deductible to insure your valuables." I said "I know what insurance is but it has to relate to the value of the products and how much is paid down." She was obviously not going to listen nor assist in making the problem go away. The last representative with AT&T attempted to make it right by removing the insurance on my phone and providing a $25 credit to my account. I still have a broken phone with 17 months left to pay it off from the 30. I had asked to be contacted by a regional or district manager but will not be holding my breath. I am stuck with AT&T unless I want to pay off my phone and the early termination fee, totaling near $500.

I have been on the phone twice today with AT&T and the first time the person would not allow me to speak to a manager. That phone call lasted 55 mins. My second phone call to AT&T tonight had lasted 55 minutes and then the lady helping could not find a manager on the floor to help me. She said I could expect a phone call back from AT&T tomorrow. I just want the bill resolved and I will never use AT&T services again or recommend anyone use AT&T service.