AT&T Wireless Reviews

I was so happy to have switched from Verizon two weeks ago until I had to evacuate Santa Rosa. I came to the Sierras and now have no coverage while everyone who has Verizon have great coverage. Is AT&T addressing the issue of poor coverage. Of course the agent who I worked with said AT&T has fantastic coverage. Now I am thankful my wife have a work phone through Verizon. Otherwise, we would really be out of contact with friends and family during this emergency. Very Disappointed!

We were sadly in the middle of hurricane Irma and without AT&T service for two weeks, I called a few days after the hurricane passed in order to receive credit for those days, at the time they told me the credit will be in my next billing period, but they did not gave us any credit at all. I called again and this time they explain to me that Florida is a big state and they are still preparing on how to give credit to the users affected and I may not get any credit at all. I knew AT&T was and is one of the worst companies in United States in customer service but I did not know that the also a company that don't care about their customers even though the disaster of hurricane Irma. I will cancel all my account with them and move to another company.

I've been an AT&T customer for the past 7+ years. I have enjoyed their reception and service and thought the company was pretty good. However, recently, the plans have just been getting way too expensive. I had started off on a 3 family line plan for ~$120, then it went up to ~$150, then added a 4th line and it went up to ~$200, then slowly went to $220 and one month, it was as high as $300+... Anyway, I decided to switch to T-Mobile because I read that their reception was comparable to AT&T for a fraction of the cost ($160 for 4 lines including all fees vs ~$220).

I had a Samsung S7 Galaxy in good condition. The screen just stopped turning on and I was told my phone was still under the 1 year warranty that came with the Samsung phone. As long as the phone had no liquid or physical damage the warranty covered it. There was none of this. I was given a refurbished phone and told to send my phone in the same package that was given for the refurbished phone. I did so.

I’ve had AT&T for about 2 years already. I can’t really complain about their service. It’s the billing & customer service I have the issues with!!! They are horrible! AT&T for the last couple of months have charged me some multi lines charges. When I call customer service no one can seem to explain to me about the charges. And to top it off the customer service agents barely know what the heck they are doing!!! AT&T is a major rip-off. I WILL take my service elsewhere!

I made an appointment for my disabled, senior wife at the WASHINGTON, MO AT&T store on Sat, 10/7 for 10/8 @ 10:30. No record. Wait for 1/2 hour. Prior, I called Christ at 611 to have my wife added to the account. "Ready to go for your appointment", I was told. No record. Only 2 choices of phones. Can't transfer photos and texts, so wife told to go home and forward to my #. Bring back phone to sync contact info. Didn't work. We 'valued customers' have been with AT&T for 25 years. I'm looking for other options. No apologies. Just a reminder of the $45 restocking fee. "Here, let me show you the door."

My story begins with an alluring offer from AT&T. Buy an iPhone and receive a free iPad mini if you pay for an additional line. Their ploy is successful! I bite and receive my brand new iPad mini (currently still unopened in the box 2 years later.) Fast forward 2 years and my Steve Jobs special is malfunctioning. I walk into my "friendly" local AT&T store only to find that it is a business occupied by apathetic salesman that lose all interest in assisting you upon learning you can't line their pocket with a commission because you are only there for technical issues. I decide to take my problem to the competition VERIZON after being told "sorry, good luck". Well 2 short days later I am in a relative state of nirvana as I look at my brand new iPhone and my dramatically reduced monthly cell phone bill! All is well in the world again...

I wish I could call AT&T and get seamless service. I tried to activate a new line and was told that I needed to get a new sim card in the mail (although I had a brand new sim with my phone), once the sim came in the mail it was the wrong one although I provided AT&T the phone's IMEI number. I did not feel like calling AT&T to deal with this so I decided to go with another company for that line.

I called AT&T to cancel a plan they were charging me for even though I canceled it a month ago, and I was talking with a customer service worker, and after telling him I wanted to cancel the plan, he "went to talk to his supervisor", and he forgot to put his phone on mute and I heard the entire conversation they had. The customer service worker was using strong language in telling to his "supervisor" that I was saying "a bunch of crap" and doesn't want to deal with me and to transfer me to another line. After listening to this, I heard that the worker came back to the phone. He got back into a professional way to speak and told me that he could work out a deal with me but had to transfer me to his supervisor. I told him that he forgot to put his phone on mute and that I heard everything they were saying about me and he immediately hung up the phone.

Each time I talk to customer service I get a different quote. After I bundled the quote is not even close to what they said. Been with them many years. Connection is so bad. I have to go to another room to make a call. Tech has been here but don't offer any solutions. I am currently looking for a new cell phone provider. I am finished with AT&T.

Have been using AT&T 30GB plan for 2 years. They now drop the hotspot service and the agents have no clue - they work on it for 2 hrs in the store asking to upgrade software and may be an issue with the phone and finally they say to call customer service and after 3 tries one of them figures the plan that I am on no longer has HotSpot. It took 8 hours between stores and 3 customer support calls to figure the issue. AT&T does not even inform they dropped hotspot.

Unbelievable LIARS! 3 different agents "handled" my issues (19 year customer - SWBell (1998) Cingular/AT&T - SAME account - 9 lines). "Put notes in the system." Charging me 4X my 'detailed personal REAL' Spectrum offer for 1/4th the speed. And 4Xs my Cable bill $49 VS $209 because I don't "qualify" for the "new client offers." 19 years, and I can't get the same rates? 3 hours on the phone - ALL THE WAY TO THE TOP! 5 transfers to bosses... I'M OUT! 19 year customer telling you... RUN AWAY FROM AT&T and DIRECTV! I heard at least 7 lies, and promises. No NOTES were saved from the previous conversation (promised). ALL lies. Promises made, but "they can't email, or provide details in writing."

I ordered AT&T and DirecTV service. The guy set both installation date for the same day (which was 2 days later). DirecTV came out with no problem. However AT&T never showed up, did not call, email me or anything. About 2 days later I called them to see what was going on. The guy said, "I'm sorry but no tech was available" and gave me a new appointment which was a week and a few days away. That date arrive and I'm sitting home waiting and waiting for the tech however no one shows up. I called customer service, was on hold for 15 minutes. The lady finally comes on the phone. I let her know the issue. She puts me on hold for another 10 minutes, comes back and tells me that I have to reschedule because they had no tech available and give me another date 4 days away.

My wife has been overpaying her ATT bill since January unknowingly as she was being overcharged, as the mistake being by ATT. She has overpaid $335 since January as she was put on a multi-line plan for one-line. When I contacted ATT about this issue before our honeymoon in early September, I was guaranteed that it would be refunded/credited to her account.

I just signed up with AT&T because that is the only company we can use at my apartment complex. We had to pay $150 just to turn the internet on. Then after a week I had an issue with the landline and it's taken over 2 hours just to get them to recognize the problem and send someone here to take care of it, then on top of that they want to charge me 150 AGAIN to fix their problem. Do not do business with AT&T, absolutely horrible.

My sister and I went to London and we called in weeks before we left to have the international data day pass and after looking over our bill it was NEVER applied. We were told that once we make a call it's automatically activated at $10 a day, but after calculating $365 in OVERAGES, something tells me it NEVER happened. I made 3 phone calls. THREE. Even still it's supposed to be $10 a day!!!

I was an AT&T customer with 2 mobile lines and 2 watch lines. I moved to Verizon in May 2017, Verizon took care of cancelling the phone lines, I was told to contact AT&T directly to cancel the watch lines which I did in June 2017. This is October and AT&T continues to bill me for the watch lines. When I tell them I cancelled in June and then contacted them again in August to cancel the watch lines, they don't see it in their "notes" that I cancelled. AT&T continues to call me a liar and want me to pay for the billing periods past June 2017.

When I brought my wife over to AT&T from Verizon, we signed up for a promotion that promised to pay her early cancellation fees. After several months spending time talking to representatives on the phone we received a request-denied letter. Nobody could explain why - we continued to receive the response "we will look into it. We will reprocess your request". The transaction ended up costing us a lot of money. Eventually we canceled our service for our cell phones thinking we had ended our contract. We weren't notified and were unaware that our tablet had not been canceled, until months later - we get a bill for $150 for the 0.01 gigs of data that we had used over the last 3 months.

Somehow while changing their website they lost my request for service while in Portugal. Very sad and costly. Said they sent text messages... cryptic and unclear plus every time we travel to Europe we add the international plan and they have record of it. Looking for a new plan. Many are better and less expensive.

Paid 140 the first day. The next day (within 24 hours) I said I did not want the SAMSUNG GALAXY S8 as it had a crack and heated up - I was afraid it would start a fire. Also a second phone was supposed to be buy one get one free - Never saw a credit as promised. They lied about that and the so called 150 a month. Furthermore I got a whopping $300 dollar bill within 20 days of paying $140 or so. I cannot budget this, and it is dishonest on their part. When I returned to the store with both phones a week later they refused to take the phone with a crack. Both phones heat up excessively. Also the manager of the store on Chippewa store in St. Louis told me there is no implied warranty of merchantability for their products.

It took four years for me to bundle my DirecTV/AT&T. However the so called savings are total fabrication. I spend almost every month disputing the bill. They put me on an extended hold for over 45 minutes (I have photo's and recordings). If your service isn't brought current any promotional agreement is not credited so I was billed $278 × 2. It was advised if I de-bundle the acct my internet and landline go back to the regular price. I wish I had read reviews before becoming a customer to this EXTORTION!!!

This company is one of the worse ones I have to deal with. On several occasions and phone calls. We wanted to quit this incompetent AT&T. In the beginning of the year we thinking of quitting of the year. I was directed to the loyalty department. I spoke to one of their agents. We had signed a contract in 2015 for two years. After talking to the agent we were told if I wanted to quit if there was going to be any early termination fees. The agent told me that they would change our contract we had the same billing for the duration.

This is the worst customer service experience I have had. I spent one day going from one store to other without my issue being resolved. Let me tell you how. I wanted to change my account from prepaid to postpaid and make a family plan. At 11 am I went to an AT&T retail store. They said it was possible and that I should go to AT&T corporate store. I could get an appointment at 2 pm in that store, so I had to wait for two hours. Then the customer service representative said that "Your social security number is 'work only' so we can't help you but call 611." At 3 pm I call 611 and the lady talks for one hour and tell me that she can't give me any details and she is sorry, but she can book an appointment in another store and that they don't need social security number but deposit.

AT&T has literally been stealing my money. They changed my bill every month. Me and my wife spent an hour a month on the phone with them and they never have an explanation of why our bill changes. We're also supposed to be in a contract. Today I spent 45 minutes on the phone with them and they literally told me their system was down in the end giving me no explanation and wasting 45 minutes of my day as my family dinner. I wonder if they'll even call me back because I've had a manager say he will before I never did it was even got it in their notes, I made sure to call record this. I also let them know this whole conversation was recorded. They are literally stealing people's money with no explanation. If I did this I would be in jail.

We've been with AT&T for a couple of years, during which we had a few issues. They tried to bill us extra months of "International calling" when went overseas. They would have issues on their end with autopay, then charge a late payment fee to the customer. But if all that seemed bad enough to make us want to leave (it did and we did), it was even more fun getting out of AT&T. First, they could not figure out how to unlock my daughter's flip phone. A simple, dumb-as-a-rock flip phone. And I had to contact them online, then go to a store, then contact them online AGAIN, then go to a store at which the customer service agent contacted their techie HQ.

Two weeks ago I went to an AT&T store to purchase two new phones. Of course I updated my data plan and was told what my charges would be. I was told that my first bill would be a little higher since there was two activation fees, that in total the first bill would around $250 and then around $175 after that. Imagine my surprise when I receive my first bill today for $376. Wondering what in the world went wrong I tried to contact AT&T and got no answers. They really don't care about you. They just want your money. I've been a customer for the last 6 years but as soon as I'm able to I will never return to them in any way shape or form.

After 4 scheduled appointments each of which were rescheduled or no shows by the installers. I Called customer service regarding our concerns and our desire to cancel however they talked us into staying for our fourth installation. Still no show rescheduled for Monday. Had this service for two weeks and internet crashed for last six weeks. We have been without internet service for six weeks now and their installers are still flaking and not showing up. At this time we are so fed up! Worst service ever!!! Not to mention all the time and effort we have spent taking time off work for these installs that are no shows... Not acceptable!!! President of AT&T needs to know what their installers in the field are putting us through! Plus not to mention billing is all screwed up on bundle package!

Is AT&T profiting from natural disasters by cheating and playing with the necessity, trust and good faith of its customers? Read this: During Irma Hurricane AT&T sent a message to me and I guess to millions of other customers in Florida expressing solidarity and offering "no charge over excess data use..." At that time I called AT&T several times for clarification, given that the forced peak data consumption during the hurricane period would obviously increase the total consumption in the respective invoicing cycle. Their response, repeatedly, was: "excess will not be charged". But now, after the fact, they just sent me a message informing about a $15 overcharge for each GB in excess over my plan for the invoice cycle that included Irma Hurricane period. This is a wrong/unacceptable commercial behavior that destroys credibility in AT&T and qualifies its supposed solidarity claim as false, misleading and opportunistic!!!

I've purchased a completely unlocked iPhone (for full price). Also purchased and Used AT&T Go-Phone pre-paid SIM card and Plan. Here is when AT&T had 'Locked' my phone. A month later, when I tried to use the phone on an international trip, was unable to use the phone because it is 'Locked' (It is purchased as unlocked phone for full price and I would expect it to use it with any sim). Contacted AT&T, first 2 calls they said they only lock AT&T Device, since this is not AT&T Device they don't lock. Called Apple support, they clearly said it's locked by AT&T. Called AT&T again, they said no it's not. Called Apple Again, Apple support guy was kind enough to contact AT&T himself and confirmed that Yes it's locked by AT&T. Contacted AT&T again, now they confirmed that it's locked and it's locked as soon as you put the AT&T SIM (For whatever reason/excuse they had).

It's been going on for a year now. Every month I call them and they tell me they are gonna set up a plan for me for 25$ per line but it never happens. I look at the bill I get charged 250$ per line. I have a really small pizza business. Only using three line and they are charging me 900$ for just three phone lines. That's really disgusting. I try to talk to the supervisor but they never transfer me to them. It's a great company to rip off people. Take my advice do not take your services from AT&T. They will rip you off.

I am SO fed up with AT&T and DirecTV. They tell you one thing but fail to mention any stipulations. I originally signed up for DirecTV because of the great promotions. I was told one thing but billed something else. I constantly was calling them to get my bill lowered. After about the 10th time calling, I cancelled. Shortly after, DirecTV Now came out with locked in rates, I decided to try it out. So we are on DirecTV Now, which I really don't have any complaints, it has been great. 4 months ago I upgraded our phone service to the unlimited choice plan to receive a $10 credit/month on our phone bill and a $25 credit/month on our DirecTV Now bill. I chatted online with an agent to confirm we were eligible for the credits, which we were told yes. So I upgraded.

Worst experience I've ever had with any company. They lied about the monthly charges ($65 a month more than promised price). Told price was $110 a month. Was charged $175. Customer Service was no help. They said I would have to pay off 2 phones to get out of contract, even though it was buy 1 get 1 free. Total of $1500 owes to get out of contract. Overall terrible, so bad that I created a Consumer Affairs account to voice my displeasure. Avoid At&t at all costs.

Ok AT&T, why the does your company have ZERO accountability for holding up your side of a business agreement? We pay our bill every month and in return, expect to get what we pay for. What are we paying for? Cellular service that includes 25GB of 4G LTE data. What happens if we don't pay our bill? That's right, you terminate the contract/service. So why is it that you are not providing the service? Does that mean that anyone in my area having this issue (there are many. I have walked the entire neighborhood over a good 6 block radius and tested twice on every block with the same ridiculous result) can terminate our service to you, which, when roles are reversed, our service to you would be the payment.

HORRIBLE!!! AT&T system made a huge mistake when I was paying on the bill. Charge me monies that wasn't suppose to be taken out of my bank acct. Because of their blunder. Talked to about 5 people because I had to keep calling back to make sure corrections were made. But each time talking to customer rep. a different answer. The last person (worked in finance dept.) said 3 to 5 days before my money get into my account. He told me to calm down and let him talk, but he too was over talking me when I was asking questions. I am completely done with AT&T.

I was a Verizon customer for 4 years and their service began to drop all the time in my area, so on 7/27/17 I spoke with an AT&T rep through their online chat to find out what kind of deals they had going on. The rep told me that AT&T would pay up to $650 in cancellation fees per line if I switched (I had 2 lines with Verizon), and that I would get 2 free LG G5 phones (these were older phones at this point, as the G6 was already out). The rep was the one who actually brought up the free phones to me, not the other way around. A couple days later, I get the phones, and have nothing but problems activating them, but finally succeed. I sign up for automatic payments on their site and think all is well.

I have been with AT&T for more than 7 years. June of 2017 I called to cancel my U-verse, TV and internet. As of today September 27th 2017, I am still being billed for the service. I have called every few weeks and I keep getting the same answer, excuses, and promises that the issue will be handled. When I attempted to handle this issue the last attempt, my entire wireless account was canceled so I had no way of communicating with my husband or parents which are on my wireless plan. The rep who closed my account transferred me until I was connected to the ISM department in which I was told that my service would be restored in an hour.

I have 9 lines on my AT&T account. Have teenagers who lose/break their phones. Have had insurance on all lines for years. Lost a phone, called today to file a claim and was told a customer service rep "accidentally" cancelled my insurance and none of our phones are insured. The solution: pay off the lost phone and upgrade to a new phone and purchase insurance then. How convenient that they accidentally cancelled my insurance with a new iPhone coming out soon and that was the solution. Get the new iPhone.

Update I finally made it back into a Corporate Store and the issue was resolved in a timely manner. This rep was much more knowledgeable and I got my phone and the plan I wanted and number ported

I have had AT&T for a while now. Everything was good for the most part. Recently one of my phones broke and it was not exterior damage. The phone would not do anything when you clicked the icons with your finger so the screen was not responsive. I sent it out and it got sent back with a huge crack in the screen and a note saying that it was not covered under warranty.

I downgraded my service on AT&T on September 5, 2017 and AT&T upgraded my service instead. When I looked at my bill they charged me an extra 142.00 dollars. When I called them my service should have been dated September 21st, instead of doing the right thing and taking the added charges off my bill they sent me to two different supervisors who said they would call me back, they never did. My third call to customer service, the same day, the rep told me she would have the supervisor call back ASAP, needless to say no call back as well. I have been with AT&T for 12 years!! The customer service at AT&T is atrocious, this company doesn't care about their customers, all they care about is money. I am not holding my breath waiting for them to call me back. I will try again, but I would like to warn all potential customers DO NOT USE AT&T, this company scams their customers. It is all about the money to them now.

When I tried to buy the new Note 8 at AT&T they wouldn't sell me one because I'm on my company's plan. Both my bosses called to authorize me to buy a new phone on our account and they still wouldn't sell me one. Very frustrating - obviously AT&T doesn't care about their customers. As soon as I can I'm dropping them like a hot potato!

The gentleman I spoke with was very polite and tried to be helpful. However, he kept telling me that he didn't know anything about iPhones. He said over and over again, "Just bear with me." He would read aloud to himself from some manual. Finally, I just gave up and told him that if I hurried I could make it to the AT&T store before they closed. I did, and they helped me as much as possible. They sent me home, but then I went back this morning. It is now working, but not with the same configuration as before. Currently I am not satisfied.

Most horrible ever of any carriers or service I have experienced. People are neither competent at AT&T nor do they have any training on how to talk to people. I recently tried to add a line but they were making it sound like they are doing me a favor. Just to add a line, it took me more than 5 hours in total including the hold time. (Of course, they are all trained to say things like "I apologize, or thanks for being a loyal customer", these words don't mean anything if they are just repeating it like a parrot). First, they switched me to another system, and then went through the whole process a few times and finally, after a few hours, they told me either to wait for the SIM card by mail or go to a store to pick up one.

My business internet and phone service was unreliable. My internet was down several times each week and often my phone service was lost when they tried to fix the internet. I lost many dollars in sales and often was unable to "batch-out" my credit card sales because I had no service. I spent an unbelievable amount of hours on the phone trying to straighten this out because many times they claimed to have no record of my previous calls. I tried hard to make this work for 9 months and finally switched to another provider. AT&T charged me an EARLY TERMINATION FEE of $399.00 even though they never provided reasonably reliable service during the course of my contract.

When I bought my phone, I received a free tablet and I thought, "Wow this is a good deal!" Well, it was not! The sale rep neglected to mention that if I pay off my phone early, the tablet was not eligible to be unlock unless I pay off the remainder balance of the tablet, because the tablet was under a separate contract. Beware of accepting any free gifts from AT&T because it's going to cost you and is not FREE like the advertisement said. The sales rep are so happy to make a sale that forget to mention the fine print to the customer.

I called in June 16, 2016 to switch from Verizon to AT&T. The rep by the name of Mary assured me there going anything will cost me to switch. Although I was telling her that my phone was on installment payment. She run the credit evaluation and signed me up told me that I would receive the SIM card in the mail. SIM card never arrived. I called back customer service and learned I have to go to the AT&T store. I went AT&T store. Sales rep Activated my phone.

AT&T I love my iPhone 6 Plus but was having issues with it. Wouldn’t hold a charge, Windows would flip/flop and open, Half a window would be visible, Windows had tremors, 2/3 of contacts disappeared. I took it to AT&T store on Sept 8 to be repaired. Salesman told me that issues couldn’t be repaired and that I needed a new phone. I told him I was on a fixed income, he said that the issues would be resolved with a new phone. Asked if I could replace it with a iPhone 6 Plus… He said AT&T was phasing them out. I had to have the 7 phone, he said. I told him I had insurance on the phone and he said that insurance wouldn’t work on that issue, that I needed a new phone. He signed me up for Dish TV with a recurring monthly charge. I did not know or agree to any of that.

I have been an AT&T Wireless customer for more than 3 years. I first started home service in 2015 March. My boyfriend's setup home phone & internet service with a rep that was promoting AT&T in our area, he was told that internet alone was $59.00 but we could get home phone & internet for that same price. When installation was done the AT&T Tech set it up then come in and told me that he could set up speed 18 because we were too far from the hub but we would get 12 speed & the promotion would still be applied. The tech & I called in to customer service & they told me I would get a call within 2 weeks. I never received a call & when we got our first bill it was $100 over what it was supposed to be plus the phone never worked. Every month I called in to have the bill fixed & would stay on the phone hours. When the service was coming up to end contract I called in the end service.

I have had AT&T home wireless for over two years. The wireless module stopped operating in August 2017. I verified the equipment was inoperable with AT&T repair. AT&T repair advised exchanging the module at an AT&T store. They said there would be no charge. I did this. We just received our phone bill and there was an item called "upgrade fee" in the amount of $45.00. I called to dispute the charge because I paid an upgrade fee when I signed up for this a few years ago.

I've been a loyal customer of AT&T for about 18 years. First I want to start with the fact that we now have to pay the full price of their overpriced phones whereas before they were subsidized. December of 2016 my LG G4 phone screen started to fizzle out for no apparent reason. I had the phone for 2 years so I figured I'd just upgrade to the LG V10. Again I had to make payments on the phone along with the monthly bill. Well 9 months after I bought the V10 the phone froze and wouldn't work. Never dropped either phone or exposed them to water.

I have been a long time customer with AT&T. Many years. We have everything with them - cell phones, internet, TV, home phone. Recently I was notified that a couple of promotions that they offered us were going to expire. This is normal. I usually have to call them every 6-12 months to check on my bill and see if they can lower my costs to help us out. In the past, they have been very helpful for the most part and worked with me to lower our bills. No more. I have been calling for 3 days now and always get passed to someone else who is supposed to be able to help me. Now if I want any discount that will help me, I have to sign a contract either for 12 or 24 months. I have not had a contract with AT&T for years and have stayed with them because they have always been able to do something for long-term, loyal customers that always pay their bill on time. We are VERY disappointed with AT&T and how bad their customer service has become.

In my 62 years, AT&T has been the worst customer service experience I have had with any company. I switched to AT&T wireless in June 2017 and immediately set up auto pay. Following both of the first two payments, I received a letter from AT&T stating my bill had not been paid. I called AT&T and in both cases I was told my bill had been paid on time through auto pay and to ignore the letters. Next, I received a phone call from a collection agency followed by a letter from the same collection agency. Again, AT&T said my monthly bills were paid on time and ignore the collection agency. After talking with the collection agency, I think it is a legitimate company. They are going to send a dispute to AT&T and I will see what AT&T does.

I had to wait for 35 minutes and then the male who stated his name was Zach had to ask me three times what my phone number was. My wireless hot spot expires at the end of this month and he told me I had to wait until that certain date or I would have to pay the penalty. He couldn't even pronounce the word penalty. I could barely understand what he was telling me. He sounded very inexperienced. I couldn't remember my pass code and he couldn't even given me a hint, a small hint even. So I had to change that. He asked me for my phone number one more time before I hung up on him.

They have some very incompetent people working for them! I after being a customer since 1994, I am about to drop them as I can't get them to rectify overcharging billing charges.

I have been trying to contact customer service for a week now. When I go to their website it crashes and states there was a "technical glitch" (yeah, no kidding!). I have called the customer service number, and when the system tries to transfer me to extension I need, I get hung up on. Seriously folks, is this hard? If a website and a phone system are this much of a challenge, how much does your TV and internet suck?

Originally signed up with at&t because Verizon doesn't have good signal where I was located for 5 months. AT&T did. But at&t couldn't guarantee me that my service would be as good in other parts of the state (SW Wyoming). I was assured that I had 14 days to check and make sure it was all good. However, the signal I had with at&t was so sporadic even going to Denver. I couldn't take the chance of "sporadic" or "good enough" signal in SW Wyoming. I cancelled my service with at&t within the 14 days and went back to Verizon. I called at&t and asked "Michael" at the call center if I could get my money back, he explained, "You CAN get 42.00 back since you didn't use it a full month and you're within the 14 days." Waited for a month and still no credit or check in the mail. I called at&t and asked the first rep where my refund was. Somehow I was disconnected.

I get no service from Verizon, but have two cell phones with AT&T and my home alarm system uses AT&T wireless instead of a landline. I also have a tablet with AT&T. The local AT&T outlet store is superb in service. I've had absolutely no problems in over 11 years with them.

This is the best company I have worked with. Customer service is great. Haven't had any trouble with our service. I would recommend AT&T to anyone that wants great service.

The prices of AT&T are highly competitive and it's very rare that calls are dropped. The big downside is calling customer service and being on terminal hold. The chances of getting disconnected is pretty high in my own experience. If you want to go to the AT&T store, be prepared to get an appointment and possibly wait hours. The reps in person are very helpful at least.

I tried to use DIRECTV but it was not receptive in my area and never worked right. Ever since ATT bought them service was terrible. When I canceled I was harassed for months with phone calls and mail. They lied when I complained to the FCC and still won't take me off their mailing lists.

Love the company. Have been with them for 18 years, and never had a major problem with the company. Their customer service is why I stay and they are always finding ways to cut my bill.

Terrible coverage and limited service. When I travel around the state of Texas I am always running out bars. Ever since the 4G thing the covers has gotten worse.

The combination of DirecTV & AT&T phone service was a ridiculous complicated procedure, but no problems since. Pricing is too high & when I added unlimited data nobody said I would lose phone discount on phone purchase.

AT&T does not have a good tower in my area and company does not plan to upgrade out of date tower! People often cannot hear me on calls from home. Very frustrating!

Have had a few dealing with AT&T. Call customer service and usually get switched around to two or three departments. One would tell me one thing and another something just the opposite. Agree on a price and they manage to increase my bill anyway.

We feel they are definitely one of the more expensive carriers but we have been with them for approx 12 plus years. They have excellent customer service for the most part.

Switched over to AT&T iPhone because my niece said it was the best. I had another company and was more satisfied. I wish that I had not change. Pros and cons on each one.

I've been with AT&T since 1992 when they were CellularOne, then AT&T, then Cingular, then AT&T. I've never left them. There's no one better & they've rewarded my loyalty.

So far AT&T has been a very good company, providing good service. I've found lately that we have many "drop calls". Also, their Cell phones cost is incredibly high, they run into the $600-700 dollars, for an item that will last just a couple of years at best.

They scam you into buying their phones on a payment plan so they can make more $$ off of you. If you refuse the plan and buy the phone up-front they charge an additional "service fee" each month to use the phone you just purchased from them! Monthly plans are too expensive and they raise the price super frequently. Total rip off. They have no loyalty to their long time customers either.

Their service is kind of spotty. When you call the people you get always have to transfer you to someone else, then you're on hold for a little longer.

We were told that ATT would be using US cellular towers but my reception is to be blunt horse **. I can't get a signal at work unless I wonder around like a goon. Please try better at getting me the service I deserve.

AT&T has been a good wireless company for us. The service covers most places pretty well. Sadly though, the price we pay continuously climbs as I assume other companies do.

A couple of months back my wife called AT&T, called to see if there was a way to lower our bill. In the process the rep on the other end of the phone asked how much we were paying for our current internet service. My wife told them and the rep excitedly said he could save us a ton of money by switching to their Uverse plan. Cable (with Direct TV), Internet, home phone, cell phones, etc. In all it was supposed to save us around $40 a month over what we were currently paying. AND we would have cable, something we hadn't in our house in a couple of years.

AT&T is a horrible company and has very poor service. They continue to bill for items they shouldn't and then when we speak to them about the issue, they cite we will see our credits on the next bill and we don't. Been calling about the same issue for months. Can't get away from them without paying more to buy out the contract.

I really like AT&T except for the price. I feel they are just too expensive but I have been with them so long and have never had service with another company. It would cost me more to switch especially with deposits. Now that the companies are going unlimited I hope AT&T will become a better deal.

The prices from AT&T Wireless are too high. Spending for phone, data etc in excess of $100 per month is a lot. Rather than roll over data credit my account. I can't imagine these standard items you get with a phone is worth the price you pay.

Expensive than other phone company and they don't believe the customer. The phone not working in some places but I can tell someone to use them. They better than others I think.

I was with Verizon before for many years. Back to the Nextel PTT. Grandfather on the unlimited data. Verizon would not let me keep my plan. Though, I am with AT&T now. I did cut my cost in half. Though, for wireless, they all have the same dead spot. So, nothing new and nothing else to expect. Really, you think one is better than the other. NO! Same game they say this and that.

My bill with discounts are supposed to be 65.00 per month which is why I switched to AT&T. My bill since the very first bill has never been less than 80.00 per month and Customer service cannot fix this. They admit my bill should be 65.00 per month and tell me to wait for the next bill, which is 81.00. One phone, one iPad, 2 gig data, federal discount. I suggest getting your costs upfront, in writing with a weasel clause to the effect that you may cancel out without penalty at any time during the contract period if your bill exceeds the costs presented in writing prior to signing. If they are as honest as they say they are then they should have no problem with this.

The cost is too high for the service especially for someone like me who only uses a small amount of data each month. Sick of them adding fees and not doing what they say when I call them. Customer service used to be awesome, now it's average at best. Also, miss the free phone. I am getting ready to change companies. I do not recommend AT&T unless you have extra money to burn, stay away.

The only big complaint I have about AT&T is that the service drops calls somewhat regularly. Their customer service is good. Their devotion to keep their customers happy is good as well.

AT&T has developed a time-wasting "Merry Go Round" type customer care. You call in and you begin giving all your security information to find out the person on the other end knows nothing other than they need to send you somewhere else. You repeat the process over and over and it takes hours to get to anyone who can help you. The same with trying to negotiate your plan prices or to speak with them about a credit, they have in the recent year not taken responsibility for crediting you when you have a service problem, as they did in years past. When you finally get to a supervisor to negotiate your prices they tell you that they can only do what the other employees have told you, you then have to go to the level of having a supervisor calling you. I have not ever had one of these supervisors contact me as they have said they will.

AT&T Wireless is great. The bills could stand to be lower, and the phone I bought never worked very good and for a long time I was constantly avoided by the manufacturer. Which was supposed to replace it. Never happened. Yet I still prefer my iPhone over the current phone, my android. I found the iPhone easier to use. But sadly Apple never helped me as they should have!

I find that AT&T is very reliable service. When we lived in Florida, AT&T was the only service that people could get out on when the hurricanes hit. I don't like that they don't have affordable phones, unless you want to buy them by the month. Being on a fixed income prohibits that option and the monthly service, the way we use it, is pretty high. I wish there were more options.

AT&T has been subpar in the areas of: 1) Poor Internet service, 2) Poor upload and download speeds, 3) Reliability of network and pricing. Also seem that adding residential Wifi and peripherals, such as wireless routers, is painstakingly involved and the AT&T installed network hub is subpar in performance and flexibility.

AT&T has good coverage but only adequate plans. They lock you in a plan for 1-3 years, saying you cannot cancel. Then they slowly raise their prices over the plan term.

After years of being their customer I'm content staying with them. I would just wish they would have internet service to meet my needs and an international plan that's great.

It was a 50mb with a home phone number. It was reliable and worked just fine. But price got too high. Around $79. I'm paying about half and can cancel anytime.

They did not provide what was advertised. No free install, no free receiver. We bought and installed ourselves. Cost to us was $120.00. Employees not trained. Many said one thing. Another came along to say, "No that isn't correct."

AT&T is multi billion dollar company that overcharge customer, mislead customer to bait and switch. Also, the transfer rate is overwhelm with incorrect department with their phone system. Also, the combine process overcharges with proration in bill and advance causing large bills one after the other which is misleading with the price lock. Just about every services have a contract and additional fee which just too much on a family household.

I've been with AT&T for over 14 years. I've always received great customer service over the phone and in the store. Their service is reliable and prices comparable with other reliable companies.

I have been an AT&T customer for nine years, and I haven't really had many problems with them, but there are some issues with them. The first is their customer service. The reps are unprofessional and they tend to lie about services and billing quite a bit. The other is the fact that AT&T does not offer incentives for loyal longtime customers. You have to practically beg them to reward you with something for sticking with them. This shows a lack of good customer service.

I've been an AT&T customer for almost 30 years and have had dependable, customer-oriented service during that time period and I have no complaints.

AT&T has wronged me twice. Once they took $54.00 from my account for a phone I didn't even have. Then refused to refund my money. I had a lot of problems during that time, and didn't pay attention to my bank statements. I had to take them to court to get my money back. Then they sent me a W2 and I had to pay income tax, plus penalty for the money they stole from my account. Another problem on going right now. I received an offer to receive DirecTV, Home phone, and Internet for $89.00/month. That was 7 months ago, and I have never received the right price on my bill. First they got my name mixed with another lady in Texas by my name. Had to contact Better Business Bureau to get that fixed, now my bills keep getting higher every month. I don't believe I have ever received a bill that was the correct amount. My price was guaranteed for 2 years, but yet my bills change every month to a higher amount. Lord please don't ever let me go back to AT&T once my contract is up.

I used another carrier before and AT&T is reliable in my area. Wish I could get better reception in remote areas (some lakes) when visiting Oklahoma. I can't get complete calls. However, texts have started coming through and it seems to be getting better.

Overpriced services. It takes 20 of automated button pushing to get to a live person and then you may not get to speak with someone who understands english.

Expensive service and really horrible reception! Even customer service at the store is not good. He messed with it but I still have problems with my 4yr old phone. His solution... "It's old and you might need to get a new phone." Uh, no, this one was almost $700 and I just paid it off!

I have been a AT&T customers for many years and have been very pleased for the services. I have not had a problem with Dropped service or had to say "Can you hear me now?"

Their wi-fi just does not hold up, when it comes to dollars spent. It go out or off and no all day long, 3-g maybe at best. We are paying for 4-g, but that's a joke.

I buy $50 phone care once a month, load it on line. I get unlimited phone (calling and receiving), unlimited internet and unlimited texting. My husband asked at AT&T if they could match this if he added me to his phone plan. They said no.

I had a few questions regarding my iPhone. Amanda was very helpful & professional. She took the time to listen to me and answered my all questions in professional manner. She was also patient, kind & very easy to understand.

Their representatives will each give you a different answer to the same question, very frustrating. I recently spent 2 hours on the phone setting up internet service and was disconnected. I went into my account and did chat and an additional 2 hand finally had a knowledgeable rep who set up what I needed. True it was a tricky setup but the first rep just wanted to move on and get it done not caring if it was correct or not. 4+ hours is over the top in trying to get service.

I haven't ever had an issue with them. That says a lot! However, I am not the primary on this account. I do get updates through text regarding our account though, so that is helpful.

They started with a bait and switch on the original contract for telephone, internet and U-verse. They first admitted they changed the price and said, "We don't offer the services at that price." They advised that the agent was not authorized and had seen the original quote for services. They offered a price about 12 dollars more. I agreed when they told me that they would not raise my prices for 2 years. Later, they raised the price again. Every agent I spoke with later said they couldn't change the rate and said it was not in my record that I was guaranteed for 2 years. Obviously, that was another bait and switch. They would provide a temporary fix without advising it was temporary and raise my rate under the guise that my promotions had expired. I understand and speak good English. I know what was said and I know what they did.

I like AT&T. The service is fine but they are expensive. I'm toying with the idea of going with one of those cheaper providers but they don't offer insurance and I can't afford to replace my phone if it breaks down or is lost or stolen.

AT&T Wireless was the best company in customer service, but today you get high prices and no help when it comes to billing issues at customer service. Calls lost is very high and internet usage get limited speed in congested areas.

I am pleased with the variety of plans available and I generally have AT&T service except in remote areas. The well-traveled roads in Montana are generally covered.

I have been a customer of AT&T for the last 10 years, service is always good no matter where I am trying to connect. Very happy and will continue to be a customer.

In the area I live AT&T provides the best coverage. The family plan we are on is the best value of any competing company. They have been very helpful setting up international calling plans whenever we travel.

AT&T gives you many easy options to pay your bill. I have not had any problems with my service. When I lost my phone, I was able to get another one very easily. I'm very happy with my service.

Been with AT&T 14 years. Have no inclination to change. Never have any problems with my service. My only gripe is they don't do upgrades anymore. You are required to pay monthly and still require contract and buy the phone whereas I liked it where you bought the phone for a fantastic price as part of your contract.

AT&T keep raising the bill. If you call for help they can't help you or won't. Every time you call you get a different answer to the same question. I have been a customer for lots of years and always pay my bill on time. I am going to get rid of them soon as I can. You have to wait on contract to expire. Another bad thing.

I like their selection of phones but their phone plans are overpriced. It appears that both AT&T and Verizon offer little savings. I will likely try one of the smaller vendors in the near future.

I have been with AT&T since July 2015. In that time I have had to call them with billing issues around 20 times. Each time I was on the phone around a hour. Their customer service sucks. I finally got my problem resolved by asking to speak with the supervisor's supervisor.

AT&T does not get reception everywhere. As a matter of fact it is terrible we are paying for phones that we can only use about 40% of the time. Even in bigger cities we have dropped calls and cannot send text because there is no signal.

I have been with this company for the past 20 years. There has been some improvements. Since I also have DirecTV, streaming is now free. I also like the changes in their international plan. It's much easier to understand. Also the company changed its online format which I really like. It's much easier to navigate.

I have had AT&T for approximately 8 years and I'm very satisfied. I've only had a few problems with service. Their customer service phone number is not easy to get through, voice system is ridiculous and by the time you get to speak to a representative you get very frustrated.

Every bill is a different amount and it gets tiresome. I've gone up $20 a month in the last few months. The wireless is very slow also. It's a necessary pain in the rear!

In August 26, 2016 I purchase a Galaxy Note 7 with a Buy One Get One offer at the ATT Gainesville VA location. The free phone was shipped to me a few days later. These phones were recalled by Samsung Sept 26, 2016 replaced with other Galaxy Note 7s, and in Oct 15 2016 the replacement phones were recalled as well. We were given two Samsung S7 Edge and were told the buy one get one deal will apply to the replacement phones. Over a year later ATT has not honored this contract and have billed me for both phones.

For the last two month they are charging me for FaceTime calls, that is a service free. Now they are telling me that some times FaceTime calls stop at middle of the call and at&t start charging for the call. Few month ago they try to charge me for internationals calls too, but I have my phones blocked for that. They did to me that they can't block my cell phones completely, because if I tried many times I can make the call. I fought hard and they remove charges. Now I think they found a new way to steal to the customers. Very bad for them!!!

It doesn't matter how much data I have used, the last 3-4 days before my bill is due, I get slowed so drastically that I can't even watch YouTube videos. Also, just recently the service has gotten close to nonexistent in places I never had trouble before.

AT&T is a very professional, well-run company. I have been an AT&T customer since 1990. They have best service and wireless strength. But I wish they had total TV and internet in my area.

I have never had any bad experience with ATT. I was taught customers were always first, agents always very professional, skilled, knowledgeable, curious and gets the job done.

This company is an awful company. Their customer service seems to never be able to fix any problems on the first try. They charge you for things that you don't sign up for or raise your bill without even telling you. I will never have any AT&T products again!

The internet connection keeps dropping two to three times a day and it takes ten minutes or so to come back. It's not like I picked the cheapest plan. My AT&T bill is higher than my electric, water, sewer, gas bills combined. AT&T blamed me and said it was poor connection in my house and said need new wires. My son and myself went under house and pulled new wires, that I went and purchased, and had them come out and connect. Still the same, lose service to internet and tv???

Sometimes depending upon the rep you get when calling/Chatting, excellent service overall. Service is very reliable and they have extra benefits to regular customers.

As a AT&T customer in my opinion to get through to a real representative is horrendous. Personally I strongly don't feel they care about customer's concerns. In addition their billing system is never accurate and every month I find myself having to make attempts to get to a real representative to get an accurate bill.

I've had good experiences with AT&T, but much too expensive for what you get bandwidth-wise. They insist on trying to bundle everything together so that they can be a "sole supplier" which won't work for me because I have cut the landline and will cut the tv cord as soon as I am able to.

I started my morning with doing the ATT.com phone upgrade, my phone broke last night so I'll just use my upgrade that's been sitting there on my account. Had a flight to catch tonight so did the "In-store pickup" since my phone died the day before. Website could not do in store pick up because an error. I tried 4 different stores to see if that was the issue, did all the steps the online reps told me to do. No luck. Fine. No issue. Still got time to catch my flight.

We have been with AT&T for over a year now, and it has been the worst experience yet. We live in Yucca Valley California, which happened to have an outage with the AT&T tower for 3 weeks. We were able to make a phone call about 2-3x a day, with services being sporadic in nature. We could not RELY on a phone call for any reason. We spoke with Joel ** from Mobility Sales + Service, and we were completely deflected from the any form of compensation for this issue.

The website has gotten better, but still needs a lot of work. I think the design could be a little more user-friendly and not so difficult to use. Also, I avoid going in the stores because the young kids they hire could at least have some training in customer service. Cingular had Stellar service before they became ATT, but it's still way better than Sprint's non-existence customer service and Verizon's high prices.

They are my only option in the hilly area I live in. I hate them. In the past ATT charged me after I discontinued my account and would not repay the money they took automatically. They did this to my neighbor as well. It's systematic. I would never recommend them and wish I had other options.

They are expert at bill padding and switch and bait tactics. We have to spend several hours each month to go over their enhanced billings. We will leave them when the term ends.

The service is excellent but the customer service is horrendous and many time the website does not have the answers needed nor the chat service as well. Many times with customer service, the proverbial left hand does not know what the right hand is doing.

Use the landline the most, and would like to never get rid of it. Rarely cellular does not work, and occasionally have to go to the landline to be able to hear the conversation. AT&T is also our landline.

If you have a question or problem, it will take you forever to get an answer. Most of the people working on the call station have such a strong language barrier. It's hard to understand them.

AT&T has been charging us way too much. Paying out over 350.00 a month. I have called them several times over the last two months and they always smooth it over and say I am on the best plan etc. Since I have everything bundled it is a majority of the expenses from wireless with phones that were suppose to be free. The wifi does not work very well and goes in and out at my home all the time!

I only pay for voice and no data. It is not reliable enough to get data and be worth the while. The company is too large to take care of personal issues.

Just overpriced and customer service seems to care more about sales when I'm trying to downsize. The service itself is better than the previous providers however I'd like to see international calls be a one flat rate.

OMG. If I could possibly give a negative star score. First and foremost, their pre-pay plan doesn't cover a full month. It covers 30 days, which means that they get an extra half a month per year in payments, and your due date will change every other month. Sneaky sneaky. They unprovisioned my sim, forcing me to call them for over 2 hours, then when they couldn't resolve it, they sent me into a store where I had to spend another 2.5 hours in the store, dealing with this mickey mouse organization.

My only concern is that there are less expensive providers. Other than that I am very happy with the service. Great customer service, ease of access to customer service, very little or no service downtime.

Bills are intentionally difficult to understand, and I have been overcharged for almost a year. I spend an hour a month on the phone with customer service, but they are never able to correct anything properly.

Sometimes the system forgets passwords. They are real helpful in helping you reset your password but every rep does not know everything. You sometimes have to talk to more than one person. Also, they should give better discounts to long time customers.

You usually talk to four or five people from AT&T before the problem is solved. It usually take less than 100 words, but more personalities that you deal with to solve any problems that you have, when choosing make sure you double check to get the price to fit your family's budget.

I have an AT&T Go Phone, I love it but the service isn't that great. I can't use it in my house so I have to have a landline, kinda stinks. Don't have cellular service most of the time.

The products are good. The consumer service needs to be improved on. You go into any store, you have to wait forever and then sometimes they don't even know you or try to find why something is happening so you leave more confused than when you went it.

Too big a company. Sometimes rude, sometimes no speak English. Generally service and problem solvers very helpful and good. Rate, plan and upgrading agents sometimes confusing and just plain problematic but online seems ok.

Supposed to be high speed, but never gets to 20 Mbps and loses signal strength frequently. Is bundled with TV and phone because the TV is too expensive on its own. At least once a week, must reset the router and printer. Tiresome dealing with the automated service techs.

We own a small family restaurant in Los Angeles and we've been having issues with our VoIP and U-verse internet since 2012. Connection gets lost at least once a month and happens so frequently that all of our employees have the service number written down. We utilize the internet for our POS system and telephone lines. Imagine how chaotic it becomes when the internet goes down.