AT&T Wireless Reviews

She then proceeded to try and get me to change my plan, and told me that I could save $30 if I took a lesser plan with lower roll over minutes, and lower data. However, two of my existing phones are grandfathered in as having unlimited data, texting, and calls, so I said NO to getting a new plan so I could keep them the way they were. This customer service call was almost two hours long, and totally worthless and a waste of both the agent and mine's time. AT&T is gouging millions of customers each month with data overage fees, texting fees, and they are shameless about it. My dear departed husband was on business in India two years ago, and he told me that everyone (even street kids) had a cell phone and were paying pennies a month for the use of them. I can't understand why here in the United States the rates are almost as high as a mortgage payment!!! It is criminal.

I already had Time Warner's 60 mbit, so I asked them to clarify. Was it megabit, or megabyte? Oh it was megabyte they said, over and over. If if I didn't like the deal, I could change my mind right? Oh yeah, you have weeks. WRONG. You may have weeks on the uVerse but DirecTV... you get one freaking day. THAT'S it. After that... boom, two year contract. Locked in. If you want out of the DirecTV contract? $450. Sorry.:) :) :)

Oh... and I hear people ask about satellite reception? We were on Dish before. They don't have some of the nicer features of DirecTV, but it was rock solid, even in reasonably heavy storms. Our DirecTV is much less so. Kiera/Pablo? Shame on you. You are either grossly incompetent or flat out liars. Kiera, I felt you were an honest person with integrity, Pablo was in training. Shame. On. You. Swindlers, sharks, cheats, that's pretty much the word I would use to describe you and the company you work for. I'll never buy another AT&T product if I can help it, ever. Dish wasn't as "modern" as DirecTV, but at least it wasn't a racket that locks you in with handcuffs on your wallet. I hope this review helps someone to NOT choose AT&T for any of their services.

I had been an AT&T customer for well over a decade and have paid thousands upon thousands of dollars and for them to not be willing to work with me on this is very disappointing and terrible customer service on their part. I feel I have been misled and given the run around a lot with this company. I'm glad to say I am through with them and I highly discourage anyone from signing up with them to avoid the same terrible experiences I have had with them over the long time period I was with them. Undoubtedly one of the worst companies I've ever dealt with.

So after spending a week in the hospital with my dad who had a heart attack, I finally find time to call them. After several transfers I get the response, "I'm sorry that promotion has expired and there is nothing we can do." So I want to return the tablet... "Oh I'm sorry it is past the deadline to return it." I called all the way up the chain and just got a phone call yesterday from AT&T... "I'm sorry there is nothing we can do to help you." So I asked it they were willing to lose a 15 year customer over $10 a month and he basically said there was nothing he could do. It's not even about the $10 a month... It's about showing some type of loyalty to a customer of 15 years. If I was a brand new POTENTIAL customer switching to AT&T, I'm sure they "could have helped me." So I'm switching EVERYTHING to Verizon and anything else but AT&T! Not that they probably care.

I asked to speak to someone else and that person kind of told me what the first person told me but wasn't as helpful but yet more helpful than the second person. They ended up telling me I'd have to do a reclaim and it would take 2-3 days. But since it's so close to the end of the week now I most likely won't receive my replacement phone for my replacement until Monday or Tuesday. Being told multiple things, all the inconvenience and lack of willingness to help a customer is something a lot of people have received and now I understand why almost everyone around me say AT&T is trash. I wouldn't even get this review a star but since I have too I dedicate that one star to the very first person I talked too. She was the most helpful and I only got to talk to her for like two minutes.

I went to the bank, cancelled the card, and tried to dispute the charges but since I was already on auto pay they said it was inevitable evidence figures - they said go thru AT&T to dispute. Okay no problem. Contacted AT&T dispute center and spoke with over 20 different reps on several different calls and same result. It's like they had their head in their butts and never put notes in and ever got my money that they taken unauthorized.

Finally I got one person on a Saturday who finally stayed on the phone with me and got me at least half of my money back. She put the manager over the dispute department on the phone and I asked this guy, "Okay so you are finally closing out my account?" He assured me yes! A month later I found out I still have multiple accounts still open! So he never shut off my account! I'm so fed up with this that I decided to go thru Cox. Not only I'm I getting faster internet speeds getting more channels and an alarm service for the house for almost 30 dollars cheaper per month. Final call to AT&T to cancel services I get transferred over 4 times and have to hold almost 45 minutes plain crappy service overall. If you decide you do want to go with AT&T or Uverse I really hope this changes your mind and take this as a beware!

Then to figure out how to qualify to get out of the Verizon contracts I spent 3 hours in a store being transferred around trying to figure this out. I had to buy 2 new Iphones that were the same ones I already had (5S) so that I would "qualify" for the Switcher program to bring down my monthly payment and hope to get my contracts bought out. I ended up buying two 2 "new" iphones through AT&T which were WAY overpriced for their value and traded in my old iphones for $85 a piece (way UNDERvalued). What they lied to me about at that time was that that $85 trade in was going to be DEDUCTED from what they'd pay me in buying out my contracts. Complete ** once again. So basically I traded my iphones in for NOTHING.

The "new" AT&T Iphones I received were actually refurbished phones (WAY overpriced) and I've had to exchange them 3 times for malfunctions in less than 3 months! Unbelievable! Three months later I'm still waiting for the "rebate" to come in the mail. I finally called, transferred around, long waiting time... only to find out I'm actually receiving $338 out of the $530 that I owe Verizon for my contracts. It would have SAVED ME MONEY TO BUY OUT MY OWN CONTRACTS in the first place. What an unbelievable RIP OFF from AT&T and HORRIBLE CORRUPT SERVICE. No one could help me, no one wanted to investigate me being lied to by various workers. It seems that this is just the "AT&T way." I will make sure everyone I know knows how horrible and corrupt they are and I look forward to leaving them too.

TODAY I find that AT&T has double billed my bank account and overdrafted me. I chatted with AT&T online, they said it's because they want their old broken modem UPS'd back to them. So they overbilled me and will return the $150 to my account when they receive the old modem. A week ago, when I first learned that they want the old equipment UPS'd back to them, I talked to an AT&T rep on the phone and told her I would return the old modem as soon as I could and do not overbill my account. Well they did anyway and now, as I am on disability, I have no money to live on for the rest of the month. I am completely finished with AT&T and will probably just stream whatever I need from now on. I definitely do not recommend AT&T internet or any of their services after this. VERY DISAPPOINTED.

When I spoke to DirecTV, my bill is bundled, they informed me I shouldn't have been shut off and I wasn't behind by their records. The nice DirecTV customer service agent even put me on hold to try to rectify the situation. I also told DirecTV they should be very concerned about the way AT&T treats their customers. Unfortunately, I am stuck in a contract with AT&T for internet service until Feb 2017 but be sure I will be canceling my internet and switching to COX but will keep my DirecTV!

Please people do not ever do business with AT&T and if you currently with them run... Leave as soon as you can. Do it for your health sake. This company will literally drive you crazy. Run I say run. This company is dangerous and you can never trust anything any of their associate says because when you call back you are told something else and they do record their calls so no one will verify any information. These associates can treat you and say anything to you and cannot do anything to defend yourself from them. DANGEROUS COMPANY AT&T.

Thursday afternoon/evening we experienced Hurricane Hermine; as a result we, along with several hundred thousand folks, lost power and had considerable damage. Friday morning before we began our repair/clean-up, I began texting friends and family to let them know all was fine. The phone worked perfectly until around 9 a.m. and then the tower, which is two miles down the road, went down. Our neighbor who has Verizon also experienced a problem so we knew it was the tower. An hour later, his service returned but ours didn’t.

I waited another hour and called 800-331-0500 which is the number to report cell tower problems as well as customer service. The lady who took my call quickly told me there was no problem with the tower and that I was mistaken. I suggested that possibly her info was wrong, explained about the hurricane, etc., and mentioned that Verizon had been down for a while too and everything was working fine until 9 a.m. She refused to listen, was emphatic that I was wrong, said my phone must have internal problems so I had to talk to Tech Support and transferred me to them.

Jennifer answered. I explained the reason for my being transferred to her (no cell service), gave her the last four digits of my husband’s SS# since we have the account in his name, and told her about the storm. She said before she could help me, I had to have a Temp PIN before we could go any further and said she’d text it to me. I again explained I had no cell tower service so couldn’t receive texts (which was the reason for my initial call); she then wanted to email it to me and I explained – again, about the storm/power outage; she wasn’t listening.

She kept insisting that I had to have that number before she could help me and I kept explaining that there was no way for me to receive the number anytime soon since Duke Power had no idea when service could be restored (for many in our area, there is still no power!!). I asked her if my account was current and I had the last four digits of my hubby’s SS#, why not just share some tech advice if that was the problem; she kept refusing and by then we both were getting testy. Then she said she had to talk to my husband to confirm our account. I told her he was with neighbors helping to remove a tree off of a house and asked her what she needed to know, stating that I could answer any question she had. She said she couldn’t tell me the questions. DUH!!! I’d already given her his full name, our address, etc., but she stuck to her broken record that she couldn’t help.

By that time, I felt that it wasn’t that she couldn’t – she WOULDN’T – she just REFUSED to help. Yes, she was polite but continued to be so obtuse about our problems that it was ridiculous. About that time hubby ran in to grab some tools so I asked him to speak to her – and he gave her the very same story I’d already shared several times – and never gave her any info that was different from that which I’d already given. She asked him if the phone had worked the day before (she’d already asked me that several times – once should have been sufficient) and he told her yes, etc., and repeated everything I’d already said. It was a vicious circle; she refused to accept or understand that we could NOT receive texts/emails and at that point, it was becoming an emergency. Though we were using our land line, we do NOT have long distance capabilities because we use our cell.

We could not go to a different area to make calls as we live on a peninsula with only one road in and out which was blocked by the cops until power could be restored. If we’d left, we’d not be allowed to return. We needed to let family and friends know we were ok and we needed to make calls to the insurance company. In the end, nothing was resolved and we received no help but she agreed to put in a service call for our tower – which is EXACTLY the reason I’d called initially and instead received nothing but crap!!!! If the first lady had bothered to actually listen and report the tower problem, I’d not have had to deal with Jennifer.

A couple of hours later Duke Power stopped by and told us that our problem probably WAS the tower, as one worker had AT&T that didn’t work and another had Verizon that did. He said he thought when the power was fixed, the tower would be fine. Many hours later, power was restored – and guess what – WE HAD CELL SERVICE AGAIN!!!!!

Now, about that temp PIN number, Friday was the first time we’d ever heard about it. In the past when I called for tech support, all I had to do was to give the SS# digits and then someone would help me and was always VERY nice; it was the kind of CS that I bragged about to MANY people!! When I’d call to report a tower problem, I’d be thanked and that would be it. I’ve never had to deal with such stupid BS before. If having that PIN number is such a big deal, why didn’t AT&T share that info with everyone weeks ago so that situations like this wouldn’t happen; an email could have been sent along with a ‘grace period' so folks could get their “PIN” numbers in place without having to experience what we did. We had an emergency and received nothing but stupid aggravation from both AT&T people with whom we spoke.

By the way, Jennifer texted that temp PIN number to us so when I have time, I’ll have my own info added to the account – but by now it’s a mute point. None of what I stated above should have happened and is the reason I gave such a poor review (4) to your text feedback that we received yesterday. We gave serious thought to giving a 1 but made it a 4 instead. Now I’m asking, what happened to the friendly, courteous, helpful Customer Service I’d become so accustomed to over the years?? It was like the company changed hands or was invaded by morons!! We’re hoping that the two ladies in question are not the norm but merely an example of poor training or lousy attitude.

If I didn't reside in an area that has to only use AT&T I wouldn't use them. This is the most nickeling and diming company that I've done business with! The Uverse service is great when it works but my services goes out probably once a day in which I have to reboot one of the boxes (satellite service doesn't do this). This could be the reason that my boxes just stopped recording because I am constantly rebooting them for this ridiculous service! If these promotions aren't added back to my account I will be canceling my service bright and early tomorrow morning after holiday!

I called AT&T tech support the next day to continue troubleshooting. They were unable to resolve the issue and I was advised to drive 30 miles out of town to an AT&T tech support center. Since the phone was only a couple of days old I took it back to the store I had purchased it at and their tech support attempted to resolve the issue and they were also unable to. They suggested I take the phone to a local AT&T store and see if they might be able to assist. The AT&T representative also attempted to assist and she even tried replacing the SIM card and AT&T Mobile data would still not work. The AT&T store representative advised it must be an issue with my phone. I took the phone back where I had purchased the phone and after explaining all that had been done they ordered a rush replacement phone for me.

When the new replacement phone arrived they again attempted to activate my new replacement Unlocked Samsung Galaxy S7 edge. With the new replaced SIM card provided by the AT&T representative. The replacement phone also was not able to connect to the AT&T Mobile data network as the same issue as the old phone. After troubleshooting with the store representative for a couple of hours we decided to try a Verizon wireless SIM card in the new phone and mobile data started working immediately. I decided to switch my service to Verizon wireless and after a couple of weeks of canceling my service with AT&T I received their bill for $150. I called AT&T billing and they advised me not to worry about it as the service is billed in advance.

A month later I received a past due bill from AT&T for the same amount. I called AT&T billing back and explained my complete issue above asking why I should have to pay for any service. The AT&T billing representative advised she would clear off all the charges and I wouldn't have to worry about it. Two weeks later I received another bill from AT&T Wireless and this time it was for $10. I called AT&T billing back again and re-explained and asked why I was being billed anything at all and I was eventually advised that they were unable to credit me with any more credits. So I just paid them the $10 to settle the matter.

They have lost me as a customer. I am switching to another carrier and will never recommend them to anyone and will tell everyone I know of my horrible experience. I pay them just about 250.00 every month for three lines which is crazy high and then they have the audacity to demand more!! Time to be smart and run!!! AT&T has lost my business!! Do not do business with this company!!! Steer clear!!

The next day our service is turned off completely - even after confirmation of payment. Then since my only available option to get in contact with ATT was via chat I tried to get it settled that way. After over an hour online arguing with the chat rep, they ask for even more money and want me to give them my credit card information over the chat forum. After making it clear I was not comfortable with that they insisted that it was my only option. So I did so and they proceeded to tell me that my payment had "failed" and they wouldn't try again. However I had JUST purchased something (after they said the payment had failed) through amazon and it went through perfectly and my bank statement said I had ample funds in there to cover the payment. Not sure what kind of scam they are running there but it is absolutely RIDICULOUS.

I got the watch home and from the very beginning I was having issues connecting the watch to my husband's phone. I spent over 3 hours on the phone with AT&T trying to resolve the issue, they couldn't figure it out. A couple days later I spent over 7 hours traveling to 4 different store to have a band aid solution to the problem. I just received my bill for the month and see that my bill jumped from $280 to $505. I'm being charged almost $100 for the watch and $70 for the tablet. I never received nor signed for a contract. I have reached out several times to AT&T to have their upper managers contact me and no one has. I am being charged $45 each for an activation fee, $10 each to add a line to my account, $30 for the watch for data, and $20 for the tablet for data. My watch is also only getting 300 mb of data for $20 instead of $10 for 1gb.

I was never told about these fees, no one ever walked me through the prices. I was never given a contract for the new items or signed for them. I attempted to contact AT&T several times with nothing but the runaround. I have asked them several times to contact the managers to no avail. I expected my bill to be no higher than $350, not $500 and it's infuriating.

I immediately called and got a supervisor. I explained the situation and she called both DTV and the wireless dept while I was on the line. I laughed because she got the same runaround (being hung up on, transferred to the wrong dept., etc) as me. Finally we find out. There was no promotion. They do not bundle DTV and wireless. It was a contract. I asked her to review the call and see what she could do. She said she would call me back. Crickets... I call 4 more times and get 4 managers who say they will call me back. Crickets... Finally I was advised by the 5th manager (who had offered me many things for my troubles including an upgraded phone at no cost) to contact the office of the president.

I filed a claim with them as well as the BBB and got a call back the next day. Unfortunately it was from an unhelpful, unsympathetic "sorry sayer". Well sorry does not right what you've wronged!! She closed the case so I opened another. The woman I got that time was very nice at first. Attentive and responsive. She had another manager call me to try and make things right. At this point I was done with AT&T. I told the manager he could end my contract and unlock my phone and I would close my case with the BBB. He agreed. He told me I was all set. I try to unlock my phone the next day and it was denied.

I call back and come to find out, somehow because of the previous owner of the phone (which has nothing to do with me or my good-standing account) it could not be unlocked. I was furious. I said "ok fine. If you won't unlock it, send me a phone as offered before." He agreed and said it had to be approved by the agent from the office of the president. Crickets... So I call her. She denies it. She refuses to do anything about it. This company has no training for their call center employees. No organization. Worst of all, they employ liars who do what it takes to make a quick sale. If I had not gone into the store that day, I would have been bait and switched into a contract I was told did not exist and a ridiculously high bill. They are just despicable...

Well, the other half never show up and when I called AT&T to ask, I was told it already arrived in my mail in a form of a letter that I had to claim (?). I told them I never receive ANY letter about the second half of the $200 so I was told they will file paperwork to investigate what happen to the money. In the meantime my bill jumped to over $300 a month and I had to call to file a dispute and found out they never took out the promotional HBO and such package and was charging me once the promotion ended. My wife and I had AT&T a long time ago and we switched carrier because of their hidden agenda practices with our bills. Should've known better that a leopard never change its spots. I am counting on the day until my contract with these people is over so I can leave this (**) company.

I went to a landline and called the store. I was told to take it to the device support store down the street, I hurried there. I needed to get in touch with my doctor. At this store, I was told my phone had several pressure cracks, that I must have done something to damage the phone, dropped it, set a heavy object on it. None of these things occurred. I explained it had been acting wrong since I got it and if I did not have neuropathy I would have known this and returned it. The woman said I damaged the phone. They do not work in this model, so I had to find somewhere to repair it, if it could be repaired. I was in shock, I had babied the phone, it cost me a lot of money, I still am paying for it, and did nothing to damage it. No one else used it, and it is kept in a safe place overnight.

I tried to explain. The woman was rude, told me I should have paid for the AT&T $14.99 a month warranty and just handed me back the phone. I cried all the way home. I just found out my cancer had returned, need to pay for tests and co-pays and now I am accused of breaking a phone. My son who is 18 graciously allowed me to use his phone and he would wait til we could afford to fix mine or get him an upgrade. Wow great kid, so we went back because she told me my sim card would not fit in his phone. She was wrong it did, but it wasn't a wasted trip, the young man was nicer. He told me to call HTC who have a program that allows you to replace a phone once for free. Still we have to wait ten to 14 days, and my son needs his phone. I feel like a horrible mom taking his phone from him.

I called AT&T, I know this phone was damaged from the day I purchased it. HTC said sitting in the 100 degree heat probably made the existing damage worse just like a windshield. The cracks are internal, you cannot see them. I understand people lie, say they didn't cause their damage, but I did not expect to be treated so rudely. I know I was sold a damaged phone and maybe they did not know, but would it kill them to be polite, tell me they are sorry, and even offer me a credit for the two weeks I will be paying them for a phone I cannot use. Nope.

I tried their chat forum, that program lags horribly and disconnects. Representatives on the phone were as rude as the woman at the device support store. HTC representatives were nice, pleasant and showed empathy. I had found out my cancer was back and my $700 phone broke in one day. I was having a bad one, yet never raised my voice, only kept explaining I never damaged the phone and it had acted bad from day one. I had attributed the touchscreen issues falsely with my neuropathy. There was no reason after over 15 years to be treated like a liar, disregarded and shown absolutely no respect at all. I now know why all my friends and family have left AT&T for Verizon. I too will be switching once my phone is back.

Verizon allows you to open the boxes, not what happened when I got the HTC A9, the sales person had it out in her hand. I feel like she wanted a commission badly enough to sell me a phone I bet was returned. I had told her I wanted to stick with HTC due to my disability and if they didn't have one would go online. Phones are expensive,I am a single mom, battling medical issues, putting kids through college, and I got taken for a ride. Sure she probably didn't know the phone was broken, but it was the way I was treated the last two days that made up my mind. My own 18 year old son treated me with respect, giving up his cell phone. Have any idea how hard that is for a teenager? I do, I teach them all day long. AT&T could have at least said "We will credit your bill for the time you cannot use your phone and talk to the representative about her attitude." I would lose my job if I treated people the way she did me.

Then today hours wasted trying to get a solution. HTC said AT&T could use the same program to send back the damaged phone and get a new one, so why not replace mine and offer to do that. I will not continue with this company. Verizon will pay up to $650 per line to pay off phones and fees, so I will be changing ASAP. AT&T has forgotten it is the customers that keep them in business. I am also canceling DIRECTV since it is an AT&T company. I refuse to do business with rude people. Empathy is free, you don't always have to solve a customer's problem, but showing a bit of compassion for their frustration makes customer feel valued. I just feel used.

So, as we all know, we CAN'T take AT&T to court, we had to let that go, and live in peace and keep enjoying Verizon and never think to look for switching. But, AT&T nonsense continues, a week later we received a bill that we owe them the price of the two phones, $1700 (that were returned and we have return receipt), and when we called the main number about it, they told us they can't look it up and we have to go back to the store to get this resolved. So AT&T can send a bill and can't find IT on their system. Total waste of time and stupidity. I am really sure why us, we still can't believe this is it and this is the way they treat all of their customers. Ignorance and total disrespect we have seen from this company. SAVE YOUR TIME AND STAY AWAY.

The final insult is that they profited $45 off of a phone that they misrepresented to me in the first place and they had no one who could even help me with operating the phone and stole $45 from me of a restocking fee. NEVER would I ever do business with them again. We had to buy a pre-paid phone that does what their phones do not do. Stay away from this company as they do not even know enough to help you if you have any problems. I called repeatedly with help on this and was passed around to several people before I finally gave up and just asked a friend to help me figure out that I was lied to about this phone.

This may not seem like a big deal, but 1. I wasn't available for the 2nd install date, which wasn't discussed with me at all, 2. I don't see why I should take off work twice, 3. wasn't comfortable canceling just a part of my current service or going without TV or internet for 5 days. I called the number back and explained the issue to a new rep. She rescheduled my install date for 8/25 and apologized up and down for the miscommunication. The next morning an AT&T tech arrived at my home, waking me up (I work a later shift), he seemed a bit put out, and I did apologize. No one told me to cancel this. One would think the rep the night before would have taken care of it. Thursday 8/25/16 the DirecTV rep arrives and informs me he is only there for the TV install - hasn't been trained on the internet install. (DirecTV rep was nice and professional.)

I called AT&T for the 3rd time. This rep was also apologetic but when I explained I would not take more time off work she replied the next install date was the next day Friday 8/16 or 11 days out for Saturday 9/10. I said I could take the afternoon install on Friday so long as the rep arrived at the end of the window time (1 pm- 3pm) but could not be available before 3 pm so she said she would make a note and request the tech arrive as late as possible - translation, if they come at 1 pm and you aren't there it will be rescheduled yet again. I then received an automated call later that afternoon asking me to confirm the 9/1 install date, so I stayed on the line to see what this was about.

After several prompts another female rep answered and proceeded to ask every security/identity question possible. I mean they called me. She then verified that she saw an order for Friday 8/26 for them to install Elite internet service. I stopped her and explained I was told the Turbo Max. It was discussed in depth - I even gave her the date/time/phone # and name of rep I set the order up with. She put me on hold, came back several minutes later, and let me know they can do the Turbo Max for $20 more than the price we had set up. I asked to speak to her supervisor, it took several minutes for one to get on the line. After going through the issues again, he finally just offered the Turbo Max for only $10 additional to price I was quoted, and I said no. At this point you can either honor what I was told in the initial call or I will just cancel the internet install altogether.

He transferred me to yet another manager/resolution specialist and she was the worse one yet and flat out said it can't be done, it's not possible, so I ended up canceling the AT&T internet service install altogether. A very good friend who lives in my zip code signed up for the same package. She had no issues. She had 1 install date and she was also told Turbo Max, quoted the same monthly price as me, which tells me it's possible they just didn't want to work with me, even after they kept compounding the install error.

In all I spent over an hour on the phone with just install and package discrepancy issues. Will now have to find a different internet service, then have two different bills to keep track of monthly for the next two years. I would suggest they train their sales reps better and then when one is wrong take responsibility for their mistakes and work out the issue with the customer. Also the paperwork said I would get a whole home genie and I did not. The DirecTV tech who did my install told me that was more expensive and had to be included in the original order - which apparently it was not. All around bad experience. It's a shame DirecTV will have to be accessed through AT&T.

Well after calling in for the last year while paying on my new account for internet in Edinburg TX, having to speak to 5 to 7 representatives and Manager who said they would investigate and return call, no one ever returned call and each time I called in I had to repeat my story to 4 or 5 reps who assured to help me then after hearing my complaint passed the buck to different departments with NO Luck, No Help. They have yet to Refund any of that money except for reverse some charges charge to new account and a 19.99 check that was original issued at time of cancellation. We have not closed our account with NO Hope of Collecting a Refund for Money stolen as far as I'm concerned from my Bank Account. AT&T is sure good at charging!!

After termination Cancellation of my account including returning equipment. I received a new bill with a $50.00 Restoral Fee for account we no longer have... Please be careful when giving your account information... ESPECIALLY TO AT&T!!! Oh!! I even sent a letter to the dispute department. That's when we received a check for the $19.00. No explanation just a check.

About 2 years ago, I was on "then" unlimited data plan - on the phone with customer service as usual with our monthly customer service issue - the rep says, "Well ma'am if you'd like I can evaluate your data usage and see if we can save you some money on your overall bill". Ok great - we "evaluate" and lo and behold - they take me off the unlimited data plan and put me on the 15B plan. HMMM now all of sudden nothing really changes in our lives - most of us are always connected to wifi with a few exceptions here and there in cars etc... but definitely not enough to be incurring data overage charges like we have in the last 2 months.

We had never had a data overage charge that I can remember in the last 2 years. I call customer service the first month it happened. I was able to get one $15.00 charge credited - oh really thank you for NOTHING!!! I contacted Apple Care to work with them to see if they could help me with why I might be incurring these overages - we reset my data history and tracked my usage. I called them back in 2 days - according to Apple Care - connected to WI-FI no reason for data overages.

Today I took the time to call AT&T Customer Service 1-800-331-0500 called - didn't write down the reps name - she was being helpful (I thought). She was sounding like she was hearing what I was saying - offered me other options and plans that might work better for "my needs". Oh and she informed me that the 15GB plan that I'm currently on is no longer available - and that I can change from my 15GB account for $235 a month to a plan for 25 GB for $223 a month or an unlimited plan (which I was originally on 2 years ago but they "suggested" that I change to a 15GB plan and now I can go back on that unlimited plan for $260 a month). WAIT WHAT??! So at this point I was so frustrated that I asked the rep for a number or name of an escalation department for me to go to and work with because I had had enough of the smoke flying and wasn't getting anywhere.

At that point she realized I had a "combined bill" and that I would get better resolution with the "Combined Billing Department". I was in the middle of talking to her and I hear a phone ringing in my ear - she had just dropped transferred me to another department. And can I just say the level of professionalism in that first department was awful - there was some guy in the background talking and yelling so loud at times the rep was so distracted I had to repeat what I was saying and I could hear complete other conversations in the background!!! SO AWFUL FOR THE CUSTOMER!!!

So here we go - person number 2 Danisha (wrote this one down). I go through it all with her again and asked her the name of the previous person, she couldn't give it to me due to privacy rules - what? So now I'm on the phone with Danisha starting over with my issue - went through the whole thing what my issue was; why I was calling; what the last person had told me; still very calm - didn't raise my voice once or get sarcastic. So we got through it all and she says she understands - gives me a Wireless Customer Complaints address for me to write to - saying Fort Wayne, IN (Indianapolis) is what she said.

So now she said she understand that I should be issued a credit and she's going to contact the "customer accounts" department and tell them about my situation. So now I'm on hold for some time. She comes back and says, "I've spoken to them and they are on the other line, when I transfer you they will be prepared to work out the credit with you". Phone rings... Dyshon answers - asking me how he can help and can I give him my passcode so he can access my account. I literally saw red - but didn't raise my voice or lose my patience with him. Instead I said, "Did Danisha not just tell you what my situation was and how I was looking for help?" He said, "No ma'am I just received the call". Unbelievable so I asked him what department he was in - wireless customer service.I ended up right back in the same department that I was in with the first agent. I was furious!!!

So I told him a bit of my issues but instead I didn't go into too much detail. I asked what a person needs to do to get a phone call back from a manager or higher up person - and noting that I had run a call center before and no I didn't want him to get up and have his co-worker in the next cubicle sit in his seat and say they were a manager -I know that trick all too well!!! He said he could take my number and have someone call me back in 15 - 20 minutes.

I have to say this overall issue has taken up to 4 hours of my time today. I am an Interior Designer and charge $250 per hour for my services - $1000 worth of work that I've lost by having to work with AT&T on this issue!!! Wonder if they would wait that long to get my money when they were due that much money!!! So I do finally get a call back from Wallace - he's from Customer Attention - Floor Support. So Wallace had been briefed at this point from looking over my history that had been documented from the last 3 reps - if they wrote it in - but I'm guessing mostly from what Dyshon had told him in order to get him to call me back.

So he apologizes for my frustration and here's what he's going to do for me - they will give me an additional 5 GB to my monthly data usage for no charge and credit me $70 to my next months bill and I should definitely not go over that extra 5 GB given his evaluation of my data usage. So I had some questions for Wallace that simply put he could not answer:

Why was I removed from my unlimited data plan 2 years ago to be put on the 15GB plan to "save" money? Why when nothing has really changed in any of our lives all of a sudden our plan in the last 2 months we are going over data usage when we are almost always connected to WI-FI? Why can I get a 25 GB plan for $223 a month but will continue to pay $235 for 20 GB on the current plan with the 15 GB plan that's going away? The first month I called I was told that I needed to shut my data off at night when I'm in bed - if I'm not using my phone and all my apps are closed when I go to bed, and I'm connected to WI-FI, how can my phone still continue to use data to drive up my data usage? How can AT&T continuously treat customers this way - the customer service (if that's what you want to call it) that I received today is totally ridiculous?

So Wallace heard me out, he said, "I understand stand it's been a frustrating day for you and I would frustrated as well". So he put me on hold to give me my "credit" and change my plan adding the extra 5 GB - but before he would finish the "deal" he came back on because I had mentioned that I was writing a complaint on Consumer Affairs and then to Better Business Bureau and writing into AT&T Complaints - he said, "So with the offer that I've extended, I have to ask will you still be filing the complaints?"

I said, "What difference does it make - if I say yes you won't give me the deal?" Seriously my complaint wasn't all about the overage charges and the running out of the data. By the end of the day my issue was with the customer service - the fact of the plan changes that AT&T seem to think is ok to keep doing to their long time customers constantly playing games and changing them so people get confused and pay more constantly... I really don't understand how they can conduct business this way and get away with it like they do...

I angrily refuse to be ripped off like that and they suddenly were able to "find another way". Then they changed the 4 line minimum to 5 lines after it was all set up and after I had been repeatedly told at two different stores that 4 lines were fine. Then they mentioned that it would still be several more days to get it done. Originally, it was a simple matter of getting the extra line and telling them I wanted a commercial account. "We'll just switch you over" was the smiling response. NOT true. Then the "free" phone pitch started which has several hidden charges and is not free. Then the "add a line for $9.95" pitch started which requires a service upgrade of $50. to become eligible.

Then the attendant at the store cannot get the account set up and the delays begin. "We'll have this done in six hours." It's now been 12 days and counting. "I'll call you to verify in the morning". Nothing. "I'll have my accounts manager call you when he can. If not by tomorrow, it will be probably Monday." More waiting. "We can't verify who you are", "your tax ID is invalid" (it's been good enough for the IRS for 38 years). "You have no credit" (even though I'm at 790). "I never told you 4 lines minimum" (it was repeatedly said and I told them I was only getting the 4th line to qualify for the commercial account). It just goes on and on and has for years.

Then I needed help with a better number while buying a new phone. The attendant insisted I do it on line. Of course he failed to mention that it was free if done while buying the phone and $36. if done on-line. The ONLY reason I am still with at&t is that it is the only system that works at one of my locations. As soon as another tower goes up that's it. We will cancel and move on. I will not be lied to and over charged by arrogant or incompetent representatives. I will not be told one thing and then figure out later what the catch is. No more bait and switch!

AT&T is a top dog in the mobile industry, however, when you take away the self created image of the "honest, best in customer service" BS, they are very much in comparison to the crooks Comcast. The only difference between Comcast and AT&T is that Comcast gives their bad customer services with no chaser. It's straight up, no masking. AT&T lies, smile, and stays polite while they screw you over. That is just my opinion... my experience. I am still upset with my family member for recommending AT&T. It is my hope that once more people start complaining that customers will experience better service for their hard earned money. One should feel good about spending their money, pleased, not robbed.

Then I received a letter. This time the correct address, so again I called requesting a bill. They said they would overnight it (this was in July still). I asked if they were going to send me to collections. They said no. I made a $256.99 of the $356.99 balance while I waited for the bill. I got the bill mid August, and called and said payment will be made in 8 weeks (the time it took the new company to process). Now 8/24 I get a call from an attorney's office Jessie ** with PPA who was very rude and said she was marking my account as refused to pay. So again call AT&T. Was told by employee ID ** that I should have received a bill via email when I canceled and there was nothing they could do. All my bills are set to paperless, I double checked my spam folder. No bill was sent to my email after I canceled. So now I'm in collections with a negative hit to my credit score because AT&T is a terrible company.

I traded my Note Edge, given 140.00 toward the deposit for the phones. He explained that our first bill would be somewhat higher due to activation fees and we were given a "my next bill estimate" showing it be close to 290.77. He went to explain that it takes 2-3 billing cycles for us to receive a credit for the deposit on the second phone and at that time, we would start seeing a credit for the monthly charge for the second phone in the amount of 14.61. We were told we would receive a gift card up to 650.00 for the switch from Verizon credit. Everything the sales rep explained to me was false. I have had to go into the store every month regarding my bill. The bills have been $584.37, $667.49 (I misplaced the 3rd bill and no one could tell me what it was), $338.51 and my last current charges are around 250.00.

Two weeks after I signed for the account, my husband went to his native home in Gambia, Africa. While he was there, I bought phone cards to call him. When I received my first bill, it was explained that they could not guarantee me that I would not be charged for international calls. I was charged 2 something per minute. I was credited for a portion of the bill and was advised to sign up for international plan, 59 cents per minute, which I agreed. My husband's phone was stolen in Brussels on his transit home. I went to Walmart, bought a prepaid phone, and had it activated so that he would have a phone. The rep never reported the phone stolen and two weeks later, I received an email stating that the phone was activated.

I went back in the store and was told that since we already activated a new phone, there was nothing I could do. I was fearful of my banking info being compromised. In the meantime, as my husband made calls, our bill was extreme once again. I went back into the store and was told that even though I had international calling on my phone, you have to pay the 5.00 fee on each individual phone. I agreed to put on his phone but the next month, the bill was again extreme with international calls on my autistic son's phone. I explained my husband would never use his phone, I was never given the credit.

In the meantime, my internet went down and I locked myself out of my account. When I called customer service, "Dave" was a pervert. When I gave him my email address, being 6369 as the last portion of the email, he decides to tell me that "69" was his favorite number. It caught me off guard so I pretended to ignore it. After troubleshooting the internet, I made the comment "Yes, I'm in..." He says "these are words he loves to hear." I felt violated. When I explained this to the next rep about my extreme bill, she decided to credit my account to accommodate the issues I'd been having.

The general manager left a voicemail on my husband's phone at the end of May stating we'd get the switcher visa card before June 4, which we never received. It was at the end of June something was stolen off my porch. When I called Digital Life, the security portion as to why I couldn't see the video, I was told that if there is too much movement (at the time, a house was being built next to mine), the video camera will not continuously record, it will jump every 15 seconds. If I wanted to cancel, it would cost me 553.00.

To no avail, August 14, I return to the store because my bill was 343.00. Last month, I cancelled international calling due to not being able to see a detailed bill. I was told it was never cancelled. My husband was using a free app called Viber to call his children. We were told that it didn't matter if it was free, AT&T was going to charge us. My husband sent money to his son to call him. We were finally told that he was being charged 3.12 per minute even though his son is not with AT&T. Anytime an international call is made to or from the phone we'd be charged. The rep told me she would escalate a ticket and we would hear from her on Wednesday. She explained we were not in danger of the phone getting turned off. My phone was turned off Monday, the 22nd. When I went into the store, I was told that the RA, whoever that is, was on vacation and she just didn't call me back.

It was explained to us that we were not getting any more credit because we used the network. It was at that time the rep on the phone explained to me that we were never getting a credit for the switcher credit or deposit for the 2nd phone, if the bill is ever late, it voids the promotion. I asked her why I was never told that because IF my bill was late it was because we were waiting to hear back from AT&T to adjust the bill. We were told our normal bill would be around 175.00 and it has never been that amount. Because the phone was turned off, we could not transfer our numbers unless the phone was turned on.

We paid the bill, to find out that if we cancel, we have to pay for the buy one/get one plus the last bill close to 1000.00 as we are still paying Verizon on a monthly payment arrangement to keep from the last bill going on my husband's credit. The stress has taken its toll on my health. I'm not sure if it is legal to mislead customers as AT&T has done. My husband is 64 years old and works 85 hours a week to take care of his family. I type this letter with the hope that no one else is mislead and lives disrupted by the greed of this corporate business.

Went back to the store and talked to them, they told me I had to call AT&T. Called again to no avail. Very very unhappy and honestly pissed off. Why the heck would I trade in my phones to a new carrier and switch if they weren't going to cover the cancellation as advertised? They said the "trade in value" of the two iPhone 6s's (one 128 g and one 16 g which they gave me $610 for) is taken off of the $650 per line "deal". So, if that's true $690 is what should have been paid to my old carrier, not $100 stinking dollars (that never got paid anyway). What sense does that even make? The customer service lady I spoke with (who at this point is the only pleasant experience I've had with your company so far) even said herself that this doesn't sound right and makes no sense.

So basically, to trade in my two phones they gave me $610. I paid another $88 the day we started service with them, so I paid $698 bucks to open 3 line account with AT&T, and didn't get a DIME to help with the cancellation of my old account. The best part? I'm on the hook for the canceling fees of my old carrier, plus the rest of what I owed on the old phones, plus the over $1000 dollars for the new phones that I got from AT&T, got a super awesome first bill of over $300 from AT&T and apparently I am paying the installment for the price of the iPad that they said would be mine for $99 because of another special they were running which surprise surprise turned out to be not true as well.

Thank you so very much AT&T. I really enjoyed taking a collections hit on my credit for a bill that I was assured would be taken care of BY YOU on two separate occasions. Can I make a suggestion? In the future, consider throwing in a bottle of lube to help ease the pain that follows switching to you, because after talking with some people it seems like I'm not the only one getting rammed. At this point I'm going to be contacting my lawyer, because this is absolutely ridiculous.

I asked to reduce my service with them to bring it down in cost. Again, they put me on hold and never returned. It is very frustrating to try to deal with AT&T online. They come on in the first instance as courteous (once you get past the recorded message) but if you have a problem with anything on you bill, it is a lost cause. In this case. I guess I will have to find another service which is hard to do in view of the fact we are limited in my area. This is a conglomerate gone amuck.

I called the next day when their system was back online to place the order and was told that AT&T would no longer honor that deal. This seems to be indicative of a larger issue of certain customer reps promising customers one thing and not honoring those promises, basically lying and tricking customers. I would 10/10 not recommend AT&T based on their customer service. I've been a customer with AT&T for 11 years and will no longer be one.

I have spoken to dozens of representatives and I get different information each time. Last customer service representative I spoke to told me that I needed to go to the store I did the cancellation with because she couldn't help me. (I have an issue with the way the store handle my cancellation so let me go back to them so they can mishandled my account again. That makes sense.) I understand that for a company of this massive size 796$ is nothing but for a college student who can barely afford her bills as it is that is an insane amount specially when I am being charged for services I didn't receive. Emotion: Angry.

Jesus, I'm a sole practitioner. Why so many bills and nothing to show for it? When I re-upped in March on my telephone for another year, I was told that in order to keep a lower rate on the bill, they would have to send me a tablet (which I did not need and which has never been out of the box!). Good God, what is going on? All I need are my telephone lines and one internet line. That's it! Oh, and ATT sends me letters constantly telling me that I have to call by a certain date to lock in or they will increase my rates. I know I'm getting screwed by this company and I just want to know why?

I've been in the hospital for a few days so I told her I wasn't going to be able to make a payment until next weekend due to a short check. She told me she couldn't restore service until everything was paid even after I told her about my experiences for the past two weeks. I asked her, "So what happens if I go back into the hospital and I have no way to reach my family?" Which she replied "I'm sorry you've been in the hospital. They have phones you can use to reach your family." My heart broke. AT&T you have lost a valued customer and your employees aren't ** for that.

We went ahead and did the switch end of March 2016. Now it's mid Aug 2016 and we did NOT receive any rebates on early termination fees which we paid $1020 for the 4 lines. We submitted the rebate application on May 10, 2016. It's been 3 months and we got nothing. We called AT&T to follow up on 7/19 and was told that our application was processed, approved and we should received the rebates by end of July, 2016. We waited until Aug 11 and still received no rebates so we called AT&T again on 8/11 and this time was told that the application has not been processed.

We then called Oscar, our salesperson for help. Both Oscar and his sales manager, Denny ** told us that we will NOT receive any rebates on 2 of the 4 lines because they already gave us the trade-in values for the phones. It's the same as rebates on early termination fees. The other two lines, we might get rebates base on the difference of early terminating fee and trade in value. Why? We were assured by Oscar that trade in values and early termination rebates are two entire separate things. We asked him multiple times & he assured us before we signed up. Why the mix up now? It is sure a "bait and switch" because there is nothing we can do now since we are stuck in a 30 months contract.

For those who are on the fence of switching to AT&T, my honest advice is to stay away from this store and from AT&T all together. Sales Manager kept saying "I don't see where the problem is." The problem is you just scammed hard working folks their hard earned money. As of today Aug 13, it's been 3 months since we submitted the rebate application together with our Verizon final bill. We received no rebate Visa cards from AT&T and we paid $1020 early termination fees for the 4 lines that we switched. The only thing we received are two text message from AT&T -- 1st on May 10 and 2nd on Aug 12, both message saying the same thing "AT&T Free Msg: Your rebate request has been received. You will be notified when it has been mailed. Please allow up to 8 weeks for processing." FALSE PROMISES!

Lastly: on Friday August 19th, 2016, we received 4 letters from AT&T stating they have no record of our trade ins, therefore no rebates will be sent out. After months of dealing with AT&T, it's been a nightmarish ordeal & we need help suing them. This could well become a class action lawsuit as we are sure we aren't the only victims out there. We are also filling a complaint with FCC & BBB.

When I asked an AT&T 'retention specialist' if they would waive the invasive 'number change' requirement to retain my 40 year relationship with AT&T her answer was 'Sorry, we're offering the special to attract new customers and can't allow you to keep your old number'. So AT&T would rather have 1 new customer with NO track record than retain two existing customers with credit ratings over 800 and a 40 year history of on-time payments. Nice business model AT&T. The wireless accounts were migrated to Verizon yesterday and U-verse is next. Ba-bye AT&T, and good riddance.

Then I waited another month. Somehow, my rebate was lost in the shuffle and another month went by. I called number after number and received different info for each clerk I spoke to. Then one great store clerk worked with me for 2 1/2 hours to straighten things out. Well, this was rejected because one digit was wrong with one of the phones, even after the courteous clerk checked and rechecked and rechecked everything. Then I got a text stating eight more weeks I had to wait for it to be mailed to me. I was given 3 different dates that everything was expedited and was on the way.

Remember, this all started in the last weeks of March. Now I'm told it was mailed on August 8th and another call stated August 11 and I have to wait 3 more weeks. Well, I'm still waiting some 5+ months and nothing. Also, my gold plummeted, like the stock crash of '08 from the $600 on each phone (tops to be reimbursed) to phone #1 $670.07 last bill to $378, phone 2 $434.97 to $260 and phone #3 $526.39 to $309. Is this a bait and switch scam or not? I reported this to the Federal Trade Commission to be false advertising and a scam (still waiting for a response).

All I can say for ATT, is they are still the same old company, empty promises, employees assuring you they are expediting this because I should not have waited this long. WRONG. When, and if when I get my money, I will bring back everything - uverse, DirecTV and internet but not my cell phones and calmly place them on their store counter and leave. Let them sue. If they cannot deal with you in "good faith" well, neither can I. I'm going to cable tv and internet and Walmart for cell phone service.

I would really like to write what I REALLY FEEL, BUT I'm not going to stoop to ATT levels. I would not recommend ATT to a dog, if it could use their services. I've been screwed, chewed and blewed. If you are smart, like I was not (and I'm 70), I should have listened to my dad's advice on things - IF IT SOUNDS GREAT. RUN!!! They really don't even deserve a 1 star. Don't you have burned out stars, like about 10???

In addition, their directory service automated answering operator, never understands your request. Instead, one is given any old number and can be charged. When attempting to complain, that a wrong number is given, you can not.. It is my understanding that this service is not regulated. My concern, as an elderly person, is what does one do in an emergency? Especially on the road! My neighbors say they carry their telephone directories with them; however, does their directory cover the whole United States?

If one pays their bills timely, why can't we speak to a service agent when needed regarding our bills and wrong numbers?. My question is, "Why can't we reach these people?" Should paying customers be left with no recourse? AARP or somebody has to provide a better service. Seriously thinking about exploring my options.

Well, that was a lie because my very next bill came and it was $110. So, I went to the same manager and he looked at my bill and said that he doesn't remember me from the month prior but that my bill is correct for the $110. I told him that I would have never signed up for such an expensive plan and he told me that I'm already locked into the contract so I can either pay the $110 a month or break the contract pay hundreds to do that. I called corporate and they said they won't do anything... They are complete scam artist and liars.

I asked if AT&T can do something about getting a credit for the non-used months. They said someone will get back to me in a week, but didn't. I asked to speak to a manager, in which an idiot by the name of William ** (customer care manager), who thought he was a big shot with AT&T just kept on telling me that AT&T didn't approve the credit and that it was my responsibility. The idiot William ** did not help whatsoever. He was nice and polite, like a robot. Let it be known, AT&T do not provide any type of customer service and a special thanks to the idiot William **. They heard my frustration and did nothing to calm me down.

A particular experience I had recently: I have not been able to receive or send calls, I called AT&T on 08/13/2016, the rep that I had spoken with attempted to troubleshoot my device, she stated that she was unable to access her system due to an outage. I asked her if my bill could be credited for the inconvenience, she stated that she was unable to make notes in the system at that time and to call back on Monday and ask for a credited, well I called back today, I spoke with a rep and a supervisor who stated that I cannot receive a credit because the previous rep did not leave any notes in the system. I find this to be very unfair as I only did what I was asked. So basically I am paying for service that I did not have. I don't see a point in keep AT&T when I can go to another company and have service issues for a lower price.

By the way after spending 16 hours of phone time in going to the AT&T store because they cut my service several times because I obviously would not pay $3000 for fraudulent fees. The unified billing with AT&T is so screwed up. I am still fighting with this company three months later. I've never been treated like this is as customer. I expect a credit. Have not received one. I've had managers promised me that they are going to give me a credit and fix the problem and they have not because their unified billing is screwed up completely. My advice to anybody going for this service, do not get this service!

Anyway, AT&T gave me all the information to give to the new owner to call and transfer service once she moved in. I hung up believing my service was now cancelled. I moved into my new property, a month later I received a bill from AT&T for the next month's bill. I called, explained that I'd canceled the service and do not send me a bill, remove me from your system. They transferred me a few times, I hung up believing this was resolved. The next month I received another bill, this time the bill indicated I was past due for 2 months.

I called again, this time upset. They told me the new owner did not start up their service with AT&T and since she didn't start the service I was responsible for the bill. WHAT!!! I was transferred several times, and told since I did not cancel my service, the bill is due. I explained the situation over and over and over. The bills were dated after I no longer lived in the property, I had already moved out. AT&T asked me my new location, and I told them, they then told me that AT&T does not service the new area I moved to, then said THE 2 MONTH BILL IS LEGIT and I need to pay it.

They apologized, told me it wasn't right, but they are trained to make money and tell the customer whatever is in the system. AT&T changed the dates on the bill and SENT ME TO COLLECTIONS. I know this since the collection agency called me. I explained the situation again, gave them the dates of the bill. They said the bill they had was prior to the dates of my move. AT&T changed the dates of the bill before sending me to collections!!! RIP OFF!!! LIARS!!!

So I got a refurbished phone. After about 2 weeks it started dropping calls on me and was getting extremely hot and running out of battery. I took it in and the tech told me that there must still be some sort of issue with this phone and he gave me another refurbished S6 Edge. After about 1 week, I was having the same issue so I called AT&T customer service and explained what was going on. I was told that because I was on the Next program that I would have to pay a $290 penalty to get a new phone and continue with my Next bill. I asked why I wasn't told this before I bought the refurbished phone and was told that I was told. I wasn't. I would have remembered that. I said that I would do this but I wanted to return the refurb phone for refund of the $199. They said that I would have to take that up with the service center.

When I got to the service center that told me that they would have to have permission from AT&T corp. It was then that I found out that the service center is not a part of AT&T. They are just a licensed contractor. I got on the phone with AT&T corp customer service and was told it was out of their hands and I would have to deal with the service center. Now, just so you know this whole time I could not make calls without them dropping within the first minute. I was getting voicemails an hour late from calls that never showed on my phone. I use this phone for my business and I was losing money. So I told the customer service rep this and said I needed a resolution. She said again it was out of her hands. I said "Well I guess you are telling me that I have to go somewhere else to get phone service." She said that is not what she was implying but it was true.

Within an hour I had gone into Verizon, signed up for a new plan and got a new phone. They are even going to help in the paying off the Next plan with AT&T. All I was asking for was the $199 back for phone that did not work and I was going to spend $291 for a new phone, but AT&T would not budge. I was spending $200 a month for my family plan and am moving the other 2 phones to Verizon. That is $2400 a year, I have been with AT&T for 10 years. Moral of this story is to never get a refurbished phone from AT&T. They don't stand behind them.

During this process he asked three different people (one of them being an AT&T rep) the same question- "will my wireless phone bill go up?" Three times he was told no, the unlimited data is part of the package, there will be no additional fee. However when we received our confirmation from AT&T our bill had gone up $45. After repeated calls to DirecTV and AT&T customer service and discussions with managers at both, they still refuse to honor what the brochure and their staff told us. This is false advertisement and bait and switch. I will be reporting this to the Better Business Bureau.

I was finally told to go to a store and have them deal with it (what are they going to do??) and the rep abruptly left the chat. I did that, went to the store, and the guy was able to get some charges taken off my bill, but still no extension I was promised. I came home and called another agent, who told me the credits wouldn't be on my bill until the next cycle, but couldn't explain to me why. To my lack of surprise, the credits were on my bill the next morning. But by that time, my service had been suspended. I contacted a rep again who said that even though my payment was less than 30 days past due, I couldn't make an arrangement, not even the extension that had been promised to me by the rep previously. I will now be contacting their collections department and I'm quite sure they will be no help also and will tell me something totally contradictory to what I've been told before.

I'm leaving AT&T at this point, and will never look back. They have represented themselves falsely from day one. They offered me a promotion that wasn't even available, so I contacted the Better Business Bureau. The rep from there told me he would have no problem getting me that promotion. Then the next day he phoned me back to tell me he couldn't get me that promotion after he told me he could. Just poor business practices all the way around. I'm not sure how they can be more expensive than most carriers and have worse customer service than most carriers and still be such a big company.

That was a lie. The second time they required a $225 deposit. I called AT&T back. Was told to go to store where they ran my credit yet again and each time they wanted more money. 5 calls later, hours of phone time and two accidental hang-ups on their part I got nothing but more running in my credit promises of resolution despite them knowing the exact problem before saying fixing the issue would be no problem I have no resolution but to pay hundreds of dollars toward a phone that originally cost nothing. I was told a supervisor would call in 15 minutes. It's been 2 hours.

Below are the details of my experience. I am available if you need any further feedback. Field Services: Technician Name - Micheal **. Service Date: 06/25/2016. Outcome: Garage Door not working. Cameras not online. Contact Sensor not working. Front door lock jams. Customer Service: Contacted customer service and after 1:45 mins on hold talked to: Leticia - She offered me a promise to resolve the issue. And put in in contact with Julian and Charles **. Promised to resolve all the issues.

Contacted customer service again about the issues. They offered me a credit and promised again. Charles ** - Visited the property and promised that all can be fixed on the next visit and will send a new tech with a lead supervisor. However, same tech showed up and his first comment was, "What seems to be the problem this time." Technician Name - Joe **. Service Date: 07/30/2016. Outcome: Garage Door still not working. Cameras still not online. Front door lock jams.

Recently I signed up for internet & DirecTV, I was told internet was 30.00, DirecTV was 50.00 for 4 TV's. Because I didn't need 4 TV's she said they deduct 7.00 for every TV so I went with 2 TV's. Bill should 66.00 according to my math but not according to theirs. Again, first month I paid because the 90+ dollars, second month it was less but still more than it should be. I called, she reduced it for the upcoming month. Told me she was also going to give me a 25.00 discount because every time you call in you get passed from one person to the next & then your call is dropped so you have to start all over again. Anyway, as it ended up, the bill was back up to 90+ dollars, but with the 25.00 discount it was 67.00. I didn't realize that was the scam, I didn't look over the bill, I was just happy it was finally the price they originally quoted me. The happiness soon ended, the next month the bill was up to 90+ again.

I hate AT&T- they train their people to be very kind & helpful & to tell the customer what they want to hear just to get them off the phone so they can screw the next customer that is on hold. In the end I called & told them I was severing all ties, cancel my internet & DirecTV. They forwarded me to Doloris in AZ and she was very kind & understanding. Made me feel all warm & fuzzy! She spoke with someone and they said they would waive the cancellation fee from DirecTV. Sure, she just wanted me off the phone. I got an email within 12 hours saying I will be receiving a fee for early cancellation. I can't believe there isn't a lawsuit against them. What a bunch of scam artists!

I told the rep, that I was a little confuse, I told her what I was told when I bought the insurance and she told me that I have to take it up for the insurance section. So I called, only to be told the same thing, of course there was an apology, but they refuse to honor what they had said, that if the phone is no longer being sold in store, I would get the next thing that was available. I told the insurance manager that the same phone he wants me to buy for $199 is selling online for $100 unlocked, what sense would it make to pay $199 plus the insurance premium I have paid all this while, to end up with a phone that's not good enough for you to continue selling in your store. His response was to hang up on me. If it was an accident, I would have expected him to call back, since he made sure to collect a good phone number that he could use to reach me in case we were disconnected.

This was 24 hours ago, am yet to receive a call or a text. I am done with AT&T. I know am just one small family. But this small family is taking 5 cellphones, internet and house phone. Am going to find a company that my hard earned money at least earns the respect of its management staff. If you cannot resolve my issue, be polite. I am extremely disappointed and I was on the verge of switching my Dish to Direct, which is owned by AT&T, but after this, they do not deserve a dime from my family. They lied and condone rudeness from their staff.

But recently it's gotten REALLY bad. Blatant lying. Promising me a certain rate, charging me something different, then no record of the call or inputting that the problem was resolved & customer was "satisfied." Three times recently I was told by a supervisor that he/she would research my issue & call me back at such-and-such time which I wrote in my calendar. Never happened. No recourse. Had to start over with a new person. Same thing. Waste of precious time. I don't trust AT&T but now I have to pay to cancel service and not willing to, considering that even after paying my service could still not be cancelled (according to a former employee). I feel like I am in jail & have to somehow learn the ropes to maneuver around the guards so my life is less hellish.

Knowing that this faceless giant can get away with whatever they want is kind of scary. But I feel better now that I understand who I'm dealing with. That my account is labeled with a code that dooms me right from the get-go because of how many times I've had complaints. That when the call goes silent it's because the rep muted the line so he/she can fool around and make jokes at my expense. That the innumerable times my call has disconnected after talking for over an hour WAS ON PURPOSE.

That I truly have asked for help from people who don't care, get paid based on lying to me & getting me to go away, can manipulate the surveys at the end of the call, can charge me erroneous charges & there's not a damn thing I can do but be willing to be REALLY nice and spend 5 hours on the phone till I get SOMEONE -- the needle in the haystack person -- who is really willing & able to help me. As far as AT&T goes, until something truly is done about them legally and permanently, we're screwed.

We received a message from ATT for copyright infringement stating that the company had contacted them regarding me buying the game from the Sony Entertainment website. A GAME!!! One game I bought. The rest were freeeee. You have to download the game from the Sony Entertainment website to the PS3 game system after purchase. The odd thing is we bought the game that night. Could not download the game because of internet issues and around 6 am that morning we received that copyright infringement message with the internet being shut down.

When we called them regarding the issue they pretended to not see a problem with the connection or the service. We had bought games before when my son first got the game system. Then at some point we could not download the games. My son is 9 years old - tooooo young to be suffering from adult ** behavior. I think these ** are watching our online activities which is total **. I am a woman. I think this is violating. We are paying for services that are a piece of crap over $130 per month. Inappropriate activity by the company.

Well after having a service man come out 5 times I finally got set up. My first bill came in March for over 300.00. My phone was shut off and cable turn off. When I called I was told that I had not paid my bill. I explained that I had been told I'd get a six hundred dollar credit. They said I had no credit on my account. I then got a 700.00 bill from Verizon. AT&T told me I would not have to pay anything to Verizon because I switched. My phone has been turned off every month since. Each time I call and yell at them that they still owe me a 600.00 credit but it never shows up. My bill the last 2 months has been for over 400.00. They now say it's because I have the unlimited data. I told them that was part of my bundle but they say that it's not.

I feel that I was lied to. Who would sign up for a plan that costs 400.00 a month for a phone tablet and cable that has no premium channels? My bill was supposed to be 180.00 a month not 400.00. AT&T is a ripoff. They straight up lied to me. When I try to call I'm on hold for 30 minutes. When I do get through they transfer me around until the call gets dropped then don't call back. I would gladly go back to Verizon but now I'm stuck in a contract that is not at all what I agreed to. Is there any help for this? I see 1000s of complaints. Has anyone had any luck getting out of this mess? I want to end my contacts and just move on but I can't afford to pay the early termination charge, and then pay off Verizon so I can go back to them. It's such a mess and I really can't afford 400.00 a month to stay connected. I am going to file a complaint with the Ohio Attorney General's office but I don't know if that will help or not. Ugh.

We called Rachel at 611 who agreed to call Dad's sitter to speak to Dad so that AT&T could have the info they needed. We waited 30 minutes and found out that she never made the call. When 611 was called again, Rachel was not available & the other person was unwilling to help. Long story short, Mom agreed to change her phone # & we were able to get her phone needs met. We received very poor customer service from the 611 staff. We experienced lots of runaround & lying.

I have been a customer with them for 8 yrs never had any issues always paid my bill but no one could help me they would not even consider payment arrangements. There is someone in every company that can override situations. This tells me they only care about the money not their customers. Sad that’s what the world has come to this just recently happen to me. Still no phone nor my kids, my husband.

So, skip to the present. I could not take their billing errors, promises and weak service anymore. They raised my monthly service bill by 33%. They kept promising to lower it back to where it should be through an extended 2 year agreement, but they knew they could mess with me or I would leave and they would be able to extort the $120 fee that was based on their way of doing business... I couldn't take it anymore, so I cancelled my service. I thought that I would be done with them at this point, but that would be too easy, right? After everything was calculated they owed me. The problem was that they did not want to unbundle the service. This meant I got a bill from DTV directly that would be less than what AT&T owed me on their side. BUT because it is still bundled they claim I owe money that I do not owe on the DTV side, which is stated on DTV's own bill.

AT&T wants me to pay them money I do not owe and then they will pay me back... wink, wink! That will be the last conversation I ever have with them. I kept the chat transcripts with the two bills to show the fraud and I can only hope that a class action lawsuit comes along. I see so many other people here with the same or similar problems. Do not get me wrong... I hate class action lawsuits, but if they did not exist then big companies would continue to pound on their customers until there was nothing left. Now I have to get another mobile service while AT&T tries to collect money I do not owe them by their own admission... joy! Stick a fork in me, because I am done!

In addition, they also give you false information regarding promotions. A few times I was offered a promotion and when I called back the following week to confirm, I was told that they don't see anything noted in my account. It is so much trouble to get anything done that it's not worth the aggravation. I can't wait to get the hell out of AT&T. They make me sick to my stomach. I would not recommend anyone to sign up with them if you don't want your life to become a nightmare.

AT&T acknowledged my issue and removed the $45 activation fee and the first month $10 charge. I said that was great, however, I said I should not have to pay the $10 fee any further because this was not described to me at the time I agreed to accept the free tablet. I was told I could return the tablet or continue to pay the $10 fee. I said I could not return the tablet, because my 6 yr. old grandson would not understand why Poppop was taking away the tablet I just gave him. AT&T then said that I would have to continue to pay the fee for 24 months.

I tried unsuccessfully to convince AT&T that they are making me pay fees I was not aware of for a free tablet that they offered me that I did not ask for. I was further told that the Terms and Conditions I accepted via email, included the charges. I said that they created a situation where I accepted terms that are not traditionally part of the acquisition of a tablet. I fully intended to use the tablet on WiFi so I never thought other charges would be incurred. Beware my friends, that this is a deceptive practice and is designed to sucker customers into accepting charges that were never discussed as part of a free gift. So beware of companies offering free gifts!!! Lesson learned. I hope to leave AT&T as soon as my current is up.

I called and spend a whole day trying to go get someone who can help me with out luck, until finally I got someone who said they knew what it was going on and she fix it to my $208.00 promotion total amount and all I need it was to pay the $208.00 nice right? Wrong! I called back to pay and my total due was $592.21.

I explain to several people again what was going on and after so many transfers and almost half of day I end up giving up and crying in my bed. I call again several days after, when I was more calm to solve the problem and my total was 992.21. I spend another day trying to get to supervisor and get help but I got transfer so many times with supervisors who where not helping at all because nobody could find the promotion that was promise to me. The day end it and the next day my phones were disconnected.

Starting 7 am I was with them again trying to get help to get my bill lower and I finally got someone who seems to nice and explain everything and told me why my bills was higher and what they did and he fix it back to $252.00 a month and now I just need to take care of the $992.21. I only have 3 phone lines and nothing change so I figure that now all I need it was a price adjustment or something like that.

I spend all morning getting transfer to many departments until one nice lady said to me the reason why you are getting transfer is because they already review your account and since they can't find the promotion you are talking about they are not doing any discounts on your account. Oh great can they be more dishonest to not give the right information so I wouldn't have to spend another day on the phone explaining to careless people my situation. I'm getting a loan to pay for the cancelations of the phone because of what they did to me was very dishonest and wrong in many ways.

I asked him I cannot stay without a phone. I need a phone a the meantime. He did not care, he did not offer a solution. When it's come to customer service and when it's come to a manager getting involve, the manager should make that happen. I left the store disappointed, unsatisfied, unhappy. Hold on, it's not done yet. I had to take my 2 years old daughter home and come back to unlock my phone at T-Mobile providers next door and came back at the same AT&T store. I asked to speak to Maurice again. Maurice had a sad face, you can tell that the manager gave him a hard time which is wrong. Manager should guide and coach Maurice in a way that Maurice understand the situation. Hold on it's not done yet. Manager took over my phone the 10 second he said, "You are to go." Wow that how manager are trained, "You are good to go."

Ok, I went home. The next morning I called AT&T support center. I find out that Alicy the manager, he just added another line to my account. So I found myself with one account with 2 lines. Of course I had to spend my morning on the phone with agents (a lot of agents + time-consuming + frustration and headache). Hold on it's not done yet. I cannot log in online. I'm thinking to go close my account after 14 years. Hold on it's not done yet. It's my day off. I have been chatting with an agent very nice, professional but she did not fix my online access chatting ID **. Now I'm locked on my computer. I have to wait 24 hours. This is what I get after being loyal to a AT&T.

At this point I have no idea if I am still getting the new customer discount or what. After talking to 3 different people who seemed to have no idea what my original order was all about. THEY told me to call them to give further info yet acted like they had NO info at all. The techs were great, however. Now I am stuck for 2 years. Not too happy.

I have complained, sent letters to the BBB, our States Attorney General and the FCC. We all know the BBB is a joke and nothing there will happen. The WA State AG's office won't do anything and the FCC has bigger fish to fry. But I ask you... Who would pay $900 to switch cell phone carriers? If that would be you, then this deal is perfect for you. But for me it was a MAJOR RIP OFF. I was lied to not once but twice... The second time when my wife called them to ask why the debit card amounts were so low. They told her we would be getting four more. Have since been told not going to happen. The moment this contract is up I am done with AT&T. Be very careful when you sign up with them. They are liars.

On top of that they put me on hold for 2 hrs only to continue to give me the run around. Seeing all of these poor reviews shows that this company really needs to get their act together. Their service is poor, their staffing is poor, and their customer service is horrible also. I think a huge company like AT&T should not put their customers through this. I believe AT&T should be shut down. Once I get this situation cleared up I am no longer doing business with them period. You should do the same!!!

I found one and decided I would keep my number so I waited and canceled on July 2 which I believed to be the day of my contract ending with them. After I even called since I received my last bill to ask if that would be all I would have to pay. I was told that was correct and that there would be no other charges. I then received a month later a bill for $112 in cancellation fees. I was more than surprised and called to see why I was being charged that. When I did call I was told that I was lucky because they didn't charge me something about 22 days of usage and that yes that charge was because the contract ended on July 3. So apparently I was being charged for canceling a day early. Now other than that being ridiculous because I mean seriously it's a day only, I'm upset because I called before making the last payment to confirm there would be no other charges and I was told that no that would be all I had to pay.

I am very disappointed on the lack of importance a customer has to them as they did nothing to keep me as a customer and even then they charge me more for leaving. Either way all they wanted was more money. I feel lied to since I made sure to cover my bases and confirm that no other charges would be made. I can only hope this is the last bill and they won't charge me even more for the so called 22 days the customer rep mentioned.

In addition to all that, we've been told four different amounts due on three different days through two different emails and two separate phone reps. There is NO way I'm paying some arbitrary amount that is given to me over the phone, since that gives me yet ANOTHER amount, and be charged $5 for the "convenience" to boot. I have the right to see my bill before I pay it, and I AM keeping track of every interaction and attempt to resolve this issue so that when I leave for a company that will actually do what they say they will, AT&T can't hit me with even more fees, due to the fact that the Breach of Contract will be on their end, thus rendering any contractual agreement void by federal standards.

We Went to Sprint afterwards and got 2 free iPhone 6s, Lg G5 and 2 free LG tribute and even got approved for 10 lines. The reason I am leaving this review that just by color of our skin and our appearance you cant just judge anyone. We were ignored just because of our ethnicity. I am in retail and I try everyday to please my customers and try to keep them happy. At this AT&T store supervisor of store gives you a vibe that get the hell out what will a customer do. Well for us it work out better and I am happy that I am not a part of AT&T racist company where people judge just by looks and color.

After literally hours of back and forth, Samsung won't call AT&T to help and AT&T's one supervisor (he claimed to be a supervisor, at any rate), Jay (ID **) was completely dismissive. He offered no apologies, gave me some smarmy "now if you bought a mountain dew at a grocery store would you complain to the store if you didn't like the mountain dew?" line. Like this wasn't an AT&T promotion... then threw around further attitude. He refused to even listen, refused to call Samsung on 3-way to help, and refused to get me his manager. He has completely shattered my confidence in AT&T.

AT&T is clearly running a fraudulent offer with Samsung - a classic bait and switch where they take your money with all of these promises and then utterly refuse to deliver on their part of the equation. AT&T and Samsung have made this a thoroughly awful experience to the point that I think others need to know. These are not businesses that deserve their customers and, based upon how Jay spoke to me, don't even want their customers.

Laurine, a woman who most recently helped me, was amazing and went above and beyond to help me, but the issue with my account is so mangled, messy, frustrating, and mixed up that no one wants to touch it. I get transferred constantly but she actually took ownership and tried every outlet. She was accountable and attempted everything to get my account resolved but the company makes things so very limited that a representative cannot help a customer. I'm ready to leave AT&T and I haven't even been a customer for a year. My mess on my account was unnecessary and could have been avoided if initial security measures that are put in place for customers were actually taken. Simple as that. Don't make a rule and not follow it, then make it more complicated for your employees. AT&T is not the company it used to be. It used to be built on trust, loyalty, and integrity. Now it's just greed, greed, greed! I hate that they have stooped so low.

I have been an AT&T customer for over 3 years. I pay my bill in full and on time as your records will confirm. Three years ago, I was convinced by one of your in-store salespersons to "bundle" my landline, internet, and television services. I have had the same landline phone number for 30 years and it is the only solid reliable connection I have to remain in daily contact with needy elderly relatives for whom I am responsible.

After my services were bundled, it took 4 months to connect my landline. I talked to as many as 10 AT&T representatives who promised to remedy the problem by upcoming dates that came and went to no avail. Someone from your company actually took it upon himself to change my number as if that was the solution. No one knew what the problem was. Ultimately, I went to the previous service provider who told me they controlled the phone number and I had to request to have it released to AT&T. No one in your company knew this? The experience was exhausting.

Over the duration of 3 years we have had a few issues. The most notable was that services were interrupted over a long holiday weekend and AT&T could not come out to remedy the problem until Monday. My husband is 70, on disability, with knee replacements and relies heavily on the television for entertainment as he cannot do much else. Otherwise all was well for 3 years. My bundled services cost approximately $169.00 a month for the duration of the 3 years. When I negotiated that contract, I was told that I could renegotiate a new contract when it expired.

In June 2016, and to my surprise, I received a bill for AT&T services in the amount of $256.00. I was not informed that my contract had expired, that my services could be interrupted if I did not negotiate a new contract, nor agree to the increase which would be the ethical business practice. I used the AT&T chat line and negotiated a package for approximately $169.00 for 3 months. I was told that the difference from the $256.00 which I was advised to pay would be reflected on my July bill. I took you at your word. That would mean that my July bill would have been $87.00. However, my July bill was $213.00. I used the chat line again and was told the bill could not be adjusted. I was referred to a supervisor who phoned me and stated that the bill would be adjusted on my next month's bill (really) and advised me to pay what I agreed upon originally, the $169.00. I have impeccable credit and want to keep it that way.

Further, the supervisor went so far as to tell me that the person on the chat line had documented my agreement to a bundled package for $169.00, but applied a different bundle costing $213.00. Not trusting that my bill would be appropriately adjusted, and wanting to resolve the issue of a 3 month contract for which I was being overcharged, I went to the AT&T Store, in Davis, CA and spoke to a representative. He suggested a bundle including "DirecTV" a product I had and was familiar with prior to my original contract with AT&T. When we began to write up the contract, he ask my social security number to check my credit (really?). I have a solid 3 year payment history with AT&T. Do I need to explain why I don't freely give out my SS#? He stated I would otherwise have to provide a non-refundable deposit to secure services. (Really, you want more money?)

Exhausted, I relented and gave my SS#. However, due to security measures I previously placed on my bank accounts due to an attempted identity theft, the credit inquiry was blocked. While I did not have the information to unblock it with me and am leaving for an out of State trip in August, and did not want to unblock it, I was unable to negotiate a new contract with the sales staff. He then referred me to the "retention team". This was an interesting experience as I was not allowed to talk directly to the retention staff but had to talk through the sales staff and interpret what the service package would look like which was difficult and caused further problems. The internet connection I was given did not accommodate my computer needs causing me further stress and frustration as I lost a very important VPN feed that took several hours to re-establish. Once home I had to call a representative again to increase my internet services.

Currently, as negotiated, I have a one year contract to continue my services at a rate of approximately $169.00 a month. Of course, I have yet to receive an August bill and that could reflect any amount given your history. Please refund my $87.00 and explain to me your definition of "premium". My experience cannot be unique as it went wrong at every turn. You are a consumer nightmare. My calculation are $256.00-$169.00=$87.00 overpaid.

I have never in my life dealt with people that not only were unwilling to help they just were downright rude and trying to always make it seem you were stupid and it was always your fault! I just wished I would have read reviews!! If they come to your house and tell you about their protection plan just remember who's going to protect you from them!!! I guess I'm going to have to fork over the 400.00 to get out of this contract!!!

I called back in an hour and the women wastes no time. She quickly tells me the problem was they needed to update my Credit Card info. She told me I'd have to call another 1-800 to do that. I was wary because I'd had no problems with my card. Nonetheless... I call the 1-800 number to update my Credit Card info. The person I spoke with said she nothing was wrong with my card, she had no idea why I was told that, and even if there had been the department she's in has nothing to do with updated card info. She said she was in the Order processing department (or something of that nature). She reviews my info and says the reason my order didn't go through is because the phone I ordered was on backorder, but that wasn't a problem, it only meant my order would be delayed for no more than 24-48 hours.

Irritated, I asked, "Are you sure, because you're the 3rd person I've talked to, and each person says something different." She says, "Well, let me check one of my resources." She comes back on the line and says, "Actually, the phone isn't available any more." AT&T no longer offers that phone - that's why my order was didn't go through. She told me I could either choose another phone or cancel my order and Upgrade at a later time. I opted for the latter. She cancels my order.

A few hours later, I get online to try this whole Upgrade thing AGAIN. It doesn't work. I initiate an online chat. The representative immediately comes on saying I need to pay $180 down and some other mumbo jumbo. I asked him what in the world he was talking about. No response for a few minutes. He then types that he apologizes, he'd gotten me confused with another customer. I explained the whole situation up to that point. He tells me he would need to transfer me to another representative in another department. As she's typing, I just log out because I'm so irritated.

Later that night - frustrated - I call AT&T to cancel. The automated system recognizes my number and says, "It looks like you're calling to active your new device..." (Maybe not in those words, but basically they system is showing I have a new phone). I very upset now. But the lady I reached was extremely kind and helpful. She helped pick out another phone and update my plan and reduced my bill by $20. She said my new order had went through and that she would, personally, call me the next day just to reassure me that everything had gone through. The next day I heard nothing.

So the day after that, I called AGAIN to make sure everything was okay and had gone through. The gentlemen had no idea what I was talking about. He said AT&T no longer carries either of the phones I'd tried to order. I was like, "I just talked to someone a day ago about this." He said none of that was in the notes. I then asked if he could just cancel my service. He was like "Yep, sure will." and "From I can see, everyone you talk to just keeps screwing everything up." Keep in mind, he was among the culprits, and was the straw that broke the camel's back, making me cancel my service. Long story short, everyone I talked to was embarrassingly incompetent. A customer for 10 years. I'm sure they won't miss me and neither will I them. I'm still very much appalled and outraged.

I have spent the better part of my day on the phone waiting, waiting, then went to the internet... yeah good luck with that. Just the worst. Plus I took a "bundled deal" $99 per month. Not even close... I'm at 134 per month for basic, no movies, no sports, and nothing special. I am not to the point of returning the recent bill with notes, and questions, and asking for a revised bill. It's just got to be quicker than sitting on the AT&T phone with that ding dong noise.

We were promised the bill would be a certain amount and after 6 months it is still almost double what we were quoted!! To top it off the buy one get one deal on the phones is also a line of horse manure! The coverage is terrible, the phones are crap and the customer service are a bunch of liars. DO NOT get roped in to AT&T. If you see an AT&T rep... RUN!!!

Fast forward roughly 35 days later and I come home to find that I was locked out of my internet. Had to log in and discovered that my account was overdue. Keep in mind that I've never received a bill from them (I checked my email to make sure). So I paid my bill (btw there were several charges of hidden fees and an outrageous equipment rental cost) and see that there will be a late charge assessed to my next bill... great. Oh well at least I can use my internet now... just kidding. I'm still locked out.

So I call the customer service number given on the payment confirmation page. Of course they have outsourced their customer service, so someone with an Indian accent answers. The accent really wasn't that bad, but she was in the loudest call center I have ever heard, so it was very very difficult to understand her. Fast forward about 30 minutes and she couldn't help me get my account unlocked (which would happen within 24 hours. Great. It's not like I have work to do). She just got me a support ticket and I told her to call back with a resolution (doubt it will do any good).

Moral of the story... Locked me out of my account with no warning after approximately 35 days of owning the service. Never sent me a bill. Hit me with hidden fees. Provided terrible customer service. Stay away from this company and service. Don't touch it with a ten-foot pole.

She says it was the agent's fault. I told her fine, I just want it to go back the way I had it before the mess up. So she submitted a case and now it's getting fixed. I thought everything was fine and dandy, but then I receive a text from my sister who said she wasn't getting any data service. I was on Wi-Fi the whole time so I did not know that there was an issue. So I called again at 12:00PM and was speaking to a representative who asked me for my story, and again couldn't help me. Then my phone starts acting up... great service ATT.

So I call again at 12:02PM and reached this person named Kenisha who has an attitude problem. Like seriously, I tried to save her the trouble of going through my issue again but she was adamant about fixing it and hearing my story (which was told a gazillion times). Told her my situation and she could not understand me because she kept asking me to repeat myself at least 4 times. So tadah!!! After spending 10 odd minutes she figures out that she CAN'T HELP ME! So she brings in her Lead Floor Manager named Jordan, who transfers me to the technical service department but the line was NOT WORKING! WOW JORDAN! Both of them gave me an attitude and BOTH of them were incompetent.

So I call again. This time to the technical service department and reached Anthony. It's 12:21... yes I have gotten so desperate that I'm time stamping EVERYTHING! He said he will try to fix my problem, and he did but he had to put me on a temporary data plan until my issue is resolved. He left me a voice message at 12:36 stating: "Hi Kim, this is Anthony calling you from ATT... I'm not sure why I can't get in touch with you... I added a data package on all the lines. We will go ahead and get you a refund for those until they resolve your issue." AND JORDAN SAID HE ISN'T GIVING US FREE DATA! Like who the hell asked for free data? I'm asking to give me what the hell I paid for!!! Even with Anthony's help, I am so angry I can't even give more than a 1 star. I am just hoping that everything that is promised this time will be kept.

Now I am told that the problem is that AT&T acquired Cellular One and that the switch over is causing this problem. However, there are no Cellular One towers even remotely close to my location. I was lied to, mislead and nobody took my cause seriously. I am looking for another carrier but AT&T is telling I must pay for my phones (over $500) and I cannot send them back for a refund. So much for customer loyalty. Had a similar TERRIBLE experience with DirecTV, won is now owned by this underhanded, criminal company. I will NEVER recommend AT&T to anyone!!

I just got my bill for my cell which is $71.57 a month and the total bill was $170.18. I call them back, spend and hour on the phone getting switched from one dept to another, sit on hold get disconnected and no one calls back. As soon as my contract is up I'm leaving AT&T and getting a cheap service since they suck in my area anyway. When you call with a problem they send you from one dept to another. You have to answer tons of ** questions and never get an answer. AT&T YOU SUCK!!!

I called once again & said I had just talked to someone and that I didn't see why I would get charged a reconnect fee - they said they would note the acct and an adjustment would be made. They didn't, they took it out automatically & today's representative said SOMETHING COMPLETELY DIFFERENT!!! None of that was on my acct, they couldn't waive fees like that, I was making this up etc... If there was any way to get out of the contract they just locked me into I would & never look back! AT&T makes Time Warner look like customer service of the year!! THINK TWICE BEFORE USING AT&T FOR ANYTHING!! They leave out 1/2 the story, tell multiple stories & take your $$$ all without thought for the customer!!!

The next day I had to contact them at least two times and they told me that I still had to pay the additional fees, this time they changed it again. Instead of providing any accurate reassurances most of the agents kept giving me wrong amounts to pay and wrong times to call in. They keep adding and changing fees and then deferring me to people delaying service for four days without any courtesy to account for the delayed service through some courtesy credit or refund. I have literally contacted at least ten different agents and they keep giving me conflicting and misleading information.

I went back to the same AT&T store, met with the manager. He told me that the bills were combined on May 23rd and the next bill would show correctly. What do you know it didn't. So I called 611, after more than 60 minutes and 3 different people, I was told that they were putting my plan back to the way it was prior to the change, because they could not combine the bills, because I had a work discount plan that did not allow more than one discount on the plan. I was also told to contact DirecTV and cancel the service.

I was happy with that. Until I called DirecTV and was told that if I cancelled, I had to pay $440.00 for an early cancelation fee and that one company could not help me with the other company's problems. So, I went back to the AT&T store, met with the manager, he worked on it for about 30 mins, came back to me and said everything was fixed. (By the way, I paid the bill in full that day, so I know that I had no balance). In the past 3 weeks, I have received 3 paper bills, all 3 for overlapping time periods, all with different amounts owed and all with different payment dates. The 4th, my online bill was also different.

I was being billed separately for $174 for the first 2 months of DirecTV and $80 a month for the continuing TV service, remember, Directv was supposed $20.98 included in my $283 bill. So, I called again and again after 3 different people, I still have to pay the bill in full, but they are going to give me a credit. (We'll see). In addition, after I have moved to the North American Plan, which includes Mexico, my daughter had to go to Mexico for work, so I called AT&T and they said, "no problem", the new plan includes Mexico. She landed in Mexico at 9:30 am and at 9:35 am she received a text saying that she had gone over $100 International data fee. Whattttttt.

I contacted AT&T and they said that they could see the text, but didn't know why it was sent and that the only way to fix it was to give me a credit for what they billed me for. Since May 2016, I have wasted about 10 hours of my time, both in person and on the phone, just trying to resolve the issue. If it doesn't work this time, I think it's time to go to my Local TV station and have their consumer advocate make it public and help me out. I'd hate to say it couldn't get worse, but you never know.

Supervisor told me he was sorry but that he could not do anything to fix these problems. I asked for his supervisor and was told it would 24 to 72 hours for that. (Note: I am still waiting for that call). In the meantime my bill seems to have doubled!!! I will never go back to AT&T after this, for anything and will tell all my friends about this also!!!

They basically laughed at me so then I asked to cancel and they've told me about the penalties - at this point I told him that discriminated against me. They did misconduct by having to the representatives act as if they were supervisors to try to get me off the phone and they were definitely not supervisors and they were still wrong about my bill. I am waiting to hear about their correspondence who is possibly more powerful than their supervisor about waiving my $900 cancellation fee - yes $900. I will never ever come in this company to anyone not even my worst enemy and I can't imagine how this company has not gone Thunder. I will find a way to Sue this company.

This young man stated that my promotion on my Internet had expired and it caused my bill to go higher and that someone changed it and he said that he would be able to fix that problem and give me the credit on my next months bill but it would not show up on that months bill which was last months bill. I stated OK. I asked him how much my next months bill would be. He said it would be $104. When I got my bill this month to pay the allotted amount that I set out for my bills that my bill was more than $104. So I then called back and asked to speak to someone in that department to help me with the situation. The young lady I spoke to said she could not help me but she would transfer me over to a manager.

I spoke to your manager and explain to her the situation that had happened and what the young man had told me. The manager that I supposedly had spoke to is Ms. ** & asked Ms. ** to play the call back so she could hear what her customer care person that actually told me. First off she came on the phone very rudely and abruptly as if to say she was not wanting to help me at all. She stated that she would not play the call back and that she would not help credit the account and was very rude about the whole situation. I have worked in customer service before and have pool calls back to make sure that my employees were telling the customers right and that I could hear with the customers were saying so I don't know calls can be pulled back.

She then stated that the calls were only held for 60 days and I explained to her that if she was listening to me when I first came on the phone with her that I told her I spoke to the gentleman at the end of June or the beginning of this month. She did not bother to even listen to what I was stating and said that she would not be doing anything. This type of management does not need to go on. A customer needs to feel wanted and cared about and listened to. People help pay her salary and everyone else is. I am a consumer and was asking for her to at least listen to what her young man had actually stated. She never bothered to even listen. She kept saying that I was not listening to her which naturally in turn was making the customer which would be me mad as well. This should not have taken place.

This is not good customer service good management skills and not a good way to keep a customer happy and keep the customer and your family because now I would like not only to pool my accounts from you all - I would like to begin to pool my son's my mothers and fathers. At this point of being upset with AT&T because I don't like the way I was being treated and talk to not to mention what I was told By your representative that I took in good faith. I did ask her to have her manager call me but if this is the way her manager is even want to speak to me and to talk to me and not bother to listen I don't want that to happen. Someone needs to be able to stop this chain of reaction continuing to go on.

We have to call AT&T and DirecTV every month that we get our monthly bill. DirecTV have charges that is not suppose to be on our account. AT&T really is charging us for four phones so Forget About their promo of buy one and one free. If you go to the store or call AT&T they answer your problem differently. Poor customer service. Overprice and you can't talk to anyone who really knows their system, promo, or billing! I'm just waiting for all these phones to be paid but would definitely go back to T-Mobile or go Verizon. Never sign up for AT&T.

This is atrocious customer service and I am very glad I do not support this business any longer. They always treated me great while I was a customer, but the moment I cancel service, I was treated terribly.

On June 6th, I'd been using my cell phone all morning and after lunch I decided to take a nap. When I woke and went to make a call, my phone would not work. I asked my son to let me use his cell phone (he's with Verizon) and I called my cell # and a recording came on saying that my AT&T service was temporarily disconnected. I called AT&T immediately!!!! I spent hours on the phone with their various reps and departments being "Pinged-Ponged" around, back and forth to different departments and with my repeated attempts of begging for someone to help me and also their rep's kept REFUSING to let me speak to a supervisor too, as well as, putting me on hold or hanging up on me, or they were just being plain rude and even went as far as to BLAME me for my phone service being turned off.

Even though several of them agreed that when a customer has set a payment arrangement - that AT&T's policy is that "Services cannot & will not be interrupted before or on a payment arrangement date, unless the customer failed to keep the payment arrangement in-full on that scheduled date". Now, remember, my payment arrangement was set for me to pay my bill on June 10th, 2016, but, they turned my service off on June 6th, which is 4 days earlier than my payment arrangement date was set for. So, I was so scared that no one at AT&T was going to help me! They said to me themselves that they could see my arrangement was set for June 10th, yet, they refused to turn my services back on, even though it's now June 6th.

I'd been blamed, told I was a liar, was transferred repeatedly and even left on hold with those people who never have any true intentions of ever putting me through to a supervisor. I was hung up on and I kept having to repeatedly call their number back, meanwhile, repeating my story over and over again. I just about had enough and I was really feeling like giving up because I saw that those reps were never going to help do right by me and turn my services back on.

Now they wanted me to pay that bill that I arranged to pay only on June 10th and they said I'd also have to pay an upcoming bill too but I reminded them that they haven't even mailed the new upcoming bill to me yet, plus they said I'd also have to pay a "$40 restoral fee" in order to get them to turn my cell phone services back on again that same day. I was not ever going to do that, because I knew they were wrong... And of course I did not have those kinds of funds, and that was the whole reason I scheduled to pay my bill on June 10th once I got my next check. Absolutely ridiculous!!!

With my son's words of encouragement and hugs because I really was so upset and crying, well, I dialed AT&T for one last desperate attempt and plea for help that same day. My son told me that he was going to record all my calls to AT&T so that we'd be able to have proof of what AT&T reps were doing to me!! Love my son!!! Smartest thing we could've ever done!!!! So, now I called AT&T back and continued with my pleas for help, even begged two more reps for help and they still refused me the right to speak to a supervisor and they both stated that that day someone had placed notes on my account for all reps to not turn my service on, not to allow me the right to set any future arrangements for the next 6 months, and not to pass my calls to any supervisors or managers and to not give me any credits or adjustments on my account/bills. Boy, did hearing that from them really sting me?!!!

But now... This pissed-off momma was not going to cry anymore. I held back my tears and decided to be strong and fight back! I called and asked for tech support through the automated system instead of those various departments before. The automated system passed me to a rep whom she said she believed everything I told her and she listened to 1 of our recorded calls that my son recorded himself of what was taking place all day. We were able to prove to her that everyone acknowledge our date was set for June 10th and she agreed that our service was not suppose to be interrupted earlier than our arrangement date. She apologized sincerely for the way I was treated and she went out-of-her-own-way to stay on the line with me while she transferred me to a supervisor herself so that she could get me the help she & I knew I needed.

That honest rep lead the call herself and explained what had happened to the supervisor and the supervisor agreed and he turned my cell phone service right back on again within moments after he read that my scheduled arrangement date was really for June 10th, and he too stated his own apologies that this happened to me. He said that no premature interruption of my services should have taken place. The supervisor also told me that it was actually another supervisor that placed those horrible notes on my account so that all reps would not help me.

This supervisor told me that he removed all of those blocks/notes on my account. He also said that he notated my account himself stating that I was to be allowed any necessary credits & adjustments owed to me now and in the future, as well as, they were not to ever try to charge me any $40 restoration fee for turning my cell phone services off because he notated that my service was prematurely interrupted and that I never broke any "Promise-to-pay" so now they could not prevent me from ever setting any arrangements in the future if I need one. That supervisor told me he believed me and I felt so relieved that he turned my services on and he said I did not have to pay anything until of course in 4 days when my original payment arrangement date. What a relief!!! This nightmare seemed like it was finally over... Boy was I wrong!!!

So, I kept my payment arrangement on June 10th as I had intended to do. Only later, I find out that I was being charged the $40 restore fee on another bill for them cutting services off, even though they weren't suppose to turn it off. Now I call AT&T believing that it'll be so darn easy for them to remove that $40 fee off my bill because I knew that there were going to be those notations on my account made by that good supervisor on June 6th, you know, the guy who actually turned my cell phone service back on and he required no money for me to pay that day.

So here's how my call went. Again after being "Pinged-ponged" around, well, I finally get rep's and then even a different supervisor who now refused to remove that $40 restoration fee. She said that it was a valid charge. She told me that the supervisor who had turned my phone back on the same day it was disconnected, well, she said that he/that supervisor never placed any notes on my account showing them to remove the fee or that I'm not suppose to be charged that fee. I told her either way, they cannot bill me that $40 restore fee because AT&T admitted that they made an error and that AT&T turned my service off prematurely and that they are the ones who actually broke the arrangement, not me!!

This supervisor could care less!! I offered for her to listen to all of our recorded calls and she flat out refused. I told her that AT&T has their own recorded calls and that she could look at the dates and times and pull those calls and that way she can hear it for herself and then she'd be able to see that I should not be force to pay a $40 fee that she & I both know I should not have to pay!! She said she was not listening to any recorded calls. She repeated it was a valid charge and said I must pay it or my services will be cut off. Now no one will override her decision and they said I will lose my service if I do not pay it. We even recorded that call and we have saved all of these recorded calls since June 6th, the day they turned phone off but turned back on the same day without me paying them anything to do so.

AT&T... You really do s-u-c-k!!! I cannot wait till the day I'm finished paying off my cell phone on my plan, because that is the day I tell you deceitful group of liars to "Kiss my behind"!!! Your drop calls, lose service always sucked anyhow. My son is with Verizon and soon I will be too. He never experiences dropped calls, and never has to go through the kind of mess ya'll put customers through. I hope that you AT&T get to read this. You owe me money now!!! I'm sure I'm not the only victim to your deceit!!! I will jump on board with the first action, claim or lawsuit to help others like me, even if I'm not the one getting paid later. I'm so ready for it!

We asked multiple times "so the bill will be $68 a month?" After getting off the phone we went to the AT&T store to get a sim card for another phone we needed. While there my son asked why he couldn't just pick up his phone at the store. They said you can and that the guy on the phone could not offer us a different deal and we were there 4 hours in total waiting for our turn and to get the deal done. They canceled the order we did on the phone and set us up. I again, explained what he had told us on the phone and asked "so the bill will be $68 a month?" "YES MA'AM!" My son had just paid his phone bill with the other company that day and then had to pay $250 down on the phone for the switch.

I asked about an activation fee or they probably would not have told me about that either. They told us on the phone that we would get a card with the money to buy out the contract. At the store they said "no you will get a credit on your bill for the amount to buyout the contract so you won't have a phone bill for 6 months." When I got the last bill I was to upload it on this site and they would take care of it. I called to make sure I was uploading the bill correctly and at one point she said "NO WE WILL PAY THE OTHER PHONE COMPANY."

After a long hold she comes back and tells me "NO, you pay the other phone company" and they told me on the site I would receive a card in 10-12 WEEKS! Well in the meantime I have to pay the buy out to the other company myself because the other phone company will ruin my credit if I don't pay it when it is due! Meanwhile back on the ranch, it had been 3 weeks and I already received a bill from AT&T for $134 due in a week. On the bill I was expecting the activation fee but was not expecting a 40$ per month charge for IPHONE ACCESS? WHAT THE HELL IS IPHONE ACCESS?

THE 5 GB OF DATA COMES WITH THE $50 LINE! BUT TO MAKE IT LESS CONFUSING THEY ARE GIVING US A $15 PER MONTH CREDIT ON THAT $40 iphone access charge so actually it is $25 a month. Being so thrilled with this news I call them and tell them how I was lied to and not told everything about the deal and thought they were very sorry, there was nothing that could be done about it. Thank you for nothing! So my son was out over $800 in one month for his phone on this great deal!

I have spent several hours on the phone with AT&T. At the end of every call, I am promised a call back. I have never received a call back. I have not gotten any answers from AT&T. I have posted on AT&Ts social media, and have been promised by them to receive calls as well. I have not been contacted by them either. I've been trying to get AT&T to respond or give me answers for over two weeks now with no results.

Just plain ridiculous. Didn't even gave me frame time, a week, two, she didn't know how long will it take to resolve the problem, not even manager. Who do you talk then??? Don't get U-verse tv with them. Perhaps don't get anything from them. After I get my money back, I'm cancelling all my services with them. Worthless company at this point. Very, very, very disappointed. After being with them for over 15 years, you treat your loyal clients like this. At this point I just to let the whole world know how bad your company has become!

Just recently my Uverse bill more than doubled. I just got off the phone with their customer service department (on the phone with them for 1 hour, 5 minutes and 15 seconds) who explained that I had been on some sort of promotional plan for the cheaper service and because I hadn't contacted them to renew I was placed on their open plan. Meantime they were jerking me around with my phone bill which I decided to cancel.

NOW they are charging me an early termination fee because apparently there was an automatic renewal clause that had been triggered, locking me into their lousy service for another year. So, let's see what we have here. I'm dinged by AT&T Uverse because I didn't contact them to renew my original plan. And then they ding me for an early termination fee when I do contact them. What a great business model for an obviously dubious enterprise.

In between the billing problems service is slow and spotty. I have U-Verse internet and phone services. Invariably we have some issue that requires multiple tech visits and replaced modems at least every other year. I cringe every time a new home is built in my neighbourhood, as I know the speed will get even worse. The costs are insane. $94/month for two basic services (they only offer 3mbps internet in my locale). When I have asked to disconnect my phone and keep my internet (hoping to use a booster for my cell phone (Verizon) and make do) they threaten to drop my internet to 1mbps or dialup and say I will no longer be a priority for internet service. I would drop AT&T in a heartbeat if they didn't have a monopoly deal with our state legislature that makes it so they are the exclusive providers where we live.

The 3rd day I spoke with fraud. The lady there was finally able to get a 3 way call to billing and get my account handled. That was in May. Here we are in July and when I call in to make payment, the bill is wrong, my account hasn't been notated since April... no wait May, no wait June 1, no June 10 and then finally they only see note from May and what happens when I speak with a supervisor Ms ** barely listened, constantly over talked, spoke down and when I asked to speak with her supervisor she said, "sure", put me hold and disconnected the call. Save yourself the headache, don't use Uverse, don't call customer care because they don't care, don't call billing because they have fraudulent charges on your account and whatever you do don't speak with a supervisor thinking they will notate or help because like me you will end with less than before.

When I asked when I can get the install they said it would be another 2 weeks out! So at that point after no apology or any attempt to fix it by AT&T I asked to just cancel my order. That seems easy right? Well... it took me being transferred to 5 different departments as each one "claimed" they didn't have the ability to cancel in their computers. After a total of 55 minutes on the phone and 5 different people I had to retell my issue to each time, I was told I was cancelled by "Jimmy" in the Arizona office and even gave me a confirmation number. 3 days later the AT&T/DirecTV installer showed up at my door! I told him that we had cancelled and he was never informed by AT&T. I did feel bad for him though - not his fault!

So I called AT&T to confirm my order had been cancelled as confirmed 3 days prior and they said there was NO RECORD OF IT! And it gets worse... I was transferred to a sales dept to try and talk me into staying and when I said no - again! - they transferred me to another department who said they didn't have the access to cancel. I was bounced back and forth from DirecTV and AT&T customer service and no one could even explain why I had a cancellation number but my order never got cancelled! Finally after another 45 minutes on the phone and many different people, they were able to make sure my full bundle was cancelled - but tried to blame it on DirecTV who I ordered thru the AT&T bundle in the first place!

I will never fall for their deals again and the illusion that they have improved their customer service! I almost feel that they have unethical business practices and intentionally give you the run around so you can't cancel - hopefully the regulatory agencies will take notice. It has been one of the worst business dealings I have ever had with a company - and it takes a lot to get me upset! I just want to warn others as they are heavily promoting their bundles but cannot fulfill even the minimum level of customer service! Do not get locked into the 2 year contract! While this was so frustrating and took 3 days and 2 one-hour phone calls later, I am glad I didn't proceed with them and dodged that one!

To make matters worse, the DirecTV rep who sold me my new TV plan told me that one of the channels I wanted which was not in the plan I had chosen could be added for a fee of 4.95 per month which I agreed to. After installation of the dish and activation I discovered my extra channel was not included in the channel lineup so I called DirecTV to get them to add it. They informed me that was not possible and that in order to have that extra channel I would have to upgrade to a plan that was 18 dollars per month extra. After arguing with DirecTV for nearly 2 hours we finally agreed that they would credit my account with an amount I could live with - still much more than the original agreement but that was all they were willing to do - an increase of 36%.

Companies that engage in this kind of bait and switch tactic must not realize that in the State of California, that is a felony. But our law enforcement seems to be governed by big business - not law enforcement. I literally have no recourse other than to post these comments which do nothing to change the culture of deceit which exists within AT&T and DirecTV. Somehow, despite their illegal and immoral tactics they have survived but not necessarily thrived. In order to thrive a company must put customer satisfaction first, regardless of the financial costs.

AT&T and DirecTV not only lied, cheated and stole money from me but more importantly they have gained an enemy for life, or until such time they can make this right to my complete satisfaction. How stupid does a company have to be in order to behave this way? For the answer to that just ask AT&T or DirecTV. Either one will do because they both are non-believers in true and honest customer service. To them, getting as much as they can from their customers, regardless of the consequences to their image is much more important. Such a shame. To make this right, all they have to do is what they promised. Nothing more, nothing less. Seems pretty simple.

When I tried to correct the billing I was told I was 5 days over the 'two-week startup'. Bottom line, it cost me $150 get out of jail free monies to get out of the tablet contract... the one I wasn't told about until I got the bill. I could have bought two tablets with $150 and used wifi as I did with my previous tablet. It took me 4 hours... 4 HOURS... OF BEING SHUFFLED AROUND AND HAVING MY CALLS DROPPED UNTIL I WAS TOLD THE ABOVE.

MOST OF THE REPRESENTATIVES I TALKED TO DID NOT SEEM TO HAVE POWER OF ANY KIND TO WAIVE FEES THEIR SALESMAN DIDN'T TELL ME about. I would recommend that you do no business of any kind with AT&T without written documentation all along the process... but then I don't recommend AT&T Wireless at all.

That day I received an email from Timothy **, AT&T Office of the President saying he will "manage the escalation and coordinate its resolution with the appropriate parties," + "Our top priority is to treat our customers to a premium experience every time they interact with us." I sent him an email response and have never heard from him. I filed a complaint with BBB, AT&T responds to BBB (2 times) saying they contacted me and resolved, which they have not. I checked balance today, it still shows over $200, for service beyond the disconnect date.

I'm extremely perturbed that they are lying to BBB and have not credited my account to $0. Even though there is a small balance that would be owed, I am demanding they credit to $0 for all my wasted time and efforts. AT&T makes revenue off being negligent and charging me for services, then I have to fight to keep my credit clean. I have a big problem with that. AT&T take care of your customers and do the right thing by clearing out the balance on my account to $0 and be done.

Now final bill came out and they are charging me 30 dollars for some promotion discount doesn't expire for another 2 months. What? But alright, I was going to let it go, it's 30 dollars, not worth another hour phone call. Now few weeks ago I called about disconnecting my tablet, I don't need Internet on it and I had it for over 2 years, my contract is over, it's only 10 dollars a month but why pay when I don't use it. So I called talked to somebody nice. They said they would take care of it. I explained that there was a problem with it before - last year when I was upgrading my phone and added another tablet they messed up something with my first tablet, they disconnected me, were going to charge me a huge fee, which I called about and was told it was taken care of.

Well the way they took care of it was that they reconnected it and I guess they extended my contract for another year. So now when I disconnected it they charged me 150 dollars early termination fee for a tablet that I had for over 2 years. When I called again I was told there is nothing they can do but to offer me 25 credit, couldn't look up the date when the tablet was bought because it was too old. Offered to reconnect the tablet again so I would have to pay the fee but why would I do that? So they can extend my contract by another year or 2? So now my bill is 360 dollars instead of the usual 200. Guess they don't want me as a customer and my 200 dollars a month. I'll take my money to one of the companies that will pay my contract fees for me to switch to them. I'm furious and very disappointed with them.

I spent hours on the phone for over 5 weeks trying to get that unlocked, meanwhile I was going over on data while being promised "in 48hrs you will receive unlock code" time and time again. I asked to be transferred to managers, to different departments, NO ONE COULD HELP or they told me there was no one else to transfer to. Finally, a customer service rep figured it out within minutes of my call in the 5th week and I was given code. End the month with a $100 data overage charge while it was COMPLETELY their fault. They will not credit me the money despite it being their fault. NEVER EVER EVER USE AT&T. I hate this company! HATE. SHADY, INCOMPETENT, FRAUDS!

Three weeks later, I received a bill with outstanding charges. I contacted customer service reps again, explaining my issues, including a supervisor from their Dayton, Ohio call center. The supervisor basically had stated that I have just terminated services as of today 7/10/2016. I tried to explain my case, but he basically called me a liar. I told him that I had placed the call at an AT&T store with the assistance of store employees, who had dialed the customer service telephone number for me. The conversation was on speaker phone & was heard by two additional employees of AT&T. AT&T are intentionally over-billing customers and I will contact my State Attorney's office to lodge a formal complaint. If anyone else has a complaint against AT&T Wireless, in any state in the union, I urge you to do the same.

When I just had DirecTV and U-Verse, I had no problem with paying the bill. It was only after I bundled everything is when AT&T started charging more than what I agreed too. Like I said, I will be cancelling with them and I WILL NOT be paying any early cancellation fees. I cannot not afford to pay the bill as it stands now, nor can I afford to pay any early cancellation fees. I just do not have the moneys to do so. I had to pay a deposit before I came to AT&T and since I am cancelling they can keep that deposit as my cancellation fees.

AT&T is no fly-by-night company, but no business can succeed long when the customer has to spend countless hours arguing with them to fulfill their contracts (written and verbal) for services - their senior leadership REALLY wants the customer to purchase. This DirecTV/Mobility bundle failure is either another AT&T error or an intentional bait-and-switch. How many errors should one accept before suspecting fraud?

I went to auto bill so I never would be late. AT&T can basically bill me anything and take it out of my checking account. That involves a level of trust with a business that is surmountable. The last three months I noticed we have kept going over my data plan, and I was getting dinged extra charges. This last month in June '16 we went over 6 times right before the billing cycled ended. The monthly bill would have increased to $90.00, and I wanted to avoid that overage charge, therefore, I called AT&T and asked them if there is anything that can be done to avoid these charges. They asked me if I had DirecTV. I told them "no", they said "Great. If you sign up with DirecTV you will automatically qualify to be on the Unlimited Data Plan."

I asked them several times "are you sure this will not increase my Wireless bill?" Two people (One of them being a Supervisor) told me "Absolutely not. Your bill will stay the same. We will apply the promo code and apply all the discounts and you only will pay $75.00 extra a month for DirecTV." I thought wow that is a great deal. I received my bill this month. It went up by $100.00 because I switched plans, to the unlimited plan. I called AT&T customer service. They could not help me. They sent me to Customer Care, and Customer Care acted like they were doing me a favor to give me a $75 credit on the bill. I am still paying $25 more than I paid last month. The representative alluded to being able to comp the rest of my installment plan that I had left on last phone, that did not happen.

I have lost absolute faith in this company. I had to wait a good 30 minutes to speak to someone in Customer Care, which means more people are complaining!!! This company is not trustworthy. I feel they jacked up my data usage so I can change plans, and they can exploit more money out of me, because I am about to finish paying for all the iPhones (one phone left and $312.00) and they are seeing that my payments are being reduce down to $250 a month! I think I will report them to FCC as well, something is certainly fishy about their data plans. How come for 12 months or more I never went over my data plan and now all of sudden every month I go over! Sick and tired of their games, and deceitful tactics! I will be giving Sprint a call to see if they want their Premier Customer back. They may pay off my entire contract, and I can tell AT&T to take a hike!!!

People who apply for the Access Program are struggling financially. Paying for two months worth of internet in one month means a lot -- especially since this mishap wasn't my fault. It was AT&T's fault. Now, I have to pay for their mistake? I was transferred over to the supervisor and she spoke to me in a very snappy and dismissive way. She told me to go to an AT&T store and speak to them. I asked her, are they going to help me with the bill, she said no. She was trying to get me off the phone without hanging up on me.

You see, I'm someone that dislikes injustice. Although this was only $6 extra I'm paying, this is payment for an extra month and that is going to put me back financially. AT&T needs to step up their game and actually help customers instead of saying "Sorry, this is all the system will let me do". It is my right to pay only $5 for the month because that is what is written in the contract. There should be no excuses to this, especially since AT&T made the mistake of overcharging me. Now I have to pay for their mistake? Work on your system AT&T. This is a total disappointment and shows me what your values are -- they aren't good ones.

They reconnected 11 days later but after 3 days it went off again. I called again and they said we had been disconnected again but could not explain why. They said they could reconnect but again it would take time. It was reconnected later that week then we got a large bill so I had to call again. They said that we owed for 3 accounts even though we had only had the internet for a few days. They eventually apologized again after multiple agonizingly long calls to so many different countries, states and people.

They reconnected us at a slightly reduced rate or so they told me and for the umpteenth time told me to not worry and ignore the bills. Some weeks later in May we received a letter stating that due to unpaid bills our debt was being sent to a collection agency so of course I called several times again. The first call to the billing department there was no apology, just a very rude and obnoxious lady who basically told me to pay the bill or else and would not let me speak to her supervisor so I hung up.

I called back several times and eventually after speaking to several people again a gentleman again from the Philippines apologized again and once again promised to look into the problem and call me back stating because of how serious it was he would raise our problem during their morning meeting. Of course he did not call back so I had to speaking again to several people and once again getting an apology and another promise to resolve the problem. He specifically told me to ignore the threat and to enjoy my vacation.

Surprise, surprise. I vacationed in Europe and my wife received a call every night waking us about 2 or 3 am from the collections agency which she did not reply to these calls and today I am going to call again probably to disconnect as this company has no care or respect for their customers whatsoever. I have called at least 30 times over 4 months and spoke to at least 50 people almost all of which have given us empty apologies and treated us with contempt as nothing has been resolved. This is by far the worst company in 55 years that I have ever had the displeasure of dealing with.

Every time I enter the AT&T store, something gets messed up with my account and then I end up receiving sky-high bills. They always tell me that they're going to set me up with great promotions and that my bills are going to be extremely low and it has yet to happen. I am done with this awful customer service and technical service. I need reliable internet and phone service as I am full-time student and I expect my internet, that I pay good money for, to work decently. I've never been so frustrated and angry at any company as much as I am with AT&T. They have yet to even recognize any of the problems that I go through due to their poor service. I can't wait to cancel my service and switch and I plan to tell everyone else to do the same.

On June 25, I walked into the AT&T retailer location (not a third party vendor, an AT&T legitimate store) to upgrade the current line to iPhone 6s and ask the same question, if I can come back to claim the free phone and the retail sales representative said yes. I even asked, if I should just take the phone that same day, and he said I have 30 days to claim the free phone. I then went back to the same retail location on 7/2 to claim the phone and add another line and bought another iPhone 6s.

The retail sales representative assist me well and explained to me that the free phone will start to credit after three billing cycles at 21.67 per month. I left the store with my two phones. Then hours later the AT&T retail store called to me, they cannot honor the 2-for-1 because the promotion expired 6/30 and they apologized to have misinformed me of how the deal works. I contacted the AT&T customer service and they escalated to special customer service and they said the best they can offer is 50% upfront credit of the phone $325. I feel frauded by AT&T. I follow the promotion rules as how it was explained to me by AT&T chat agent and retailer agent, now they are telling me I have to pay $325 for their mistake. This is unacceptable mistake from AT&T. Three different sales agents confirmed the same deal and now they are retracting their words to making the consumer (me) pay for their mistake.

All I want to do is get out of my contract. AT&T wants to charge me over $1400 for early termination fees. The last rep I spoke to put me on hold and left me there for 45 minutes so I finally hung up. I would love to speak to a lawyer about the issue of not being provided a bill when I have been asking for over 6 months. Please do not waste your time with these people. Most dishonest company I have ever dealt with. I should have stayed with Verizon.

Original Review: June 30, 2016

AT&T is out to rip-off the consumer. They have changed my data plan that was reasonable to something much more expensive because I added a iPad. They wanted my bill to run over $400 for two iPads and 3 phones. They are a very dishonest company.

Finally I made up my mind on cancelling AT&T service, somehow the line got cut-off and I had to call back and lucky for me I got to speak to a decent employee ID # ** "Donna". She was extremely helpful trying to find a way solving my issue to the point where she was limited and had to transfer me to a supervisor ID # ** "Brandon" who was another great support that made sure my issue was completely solved and I was happy to continue being AT&T customer.

I ordered a 4th line since the phone was going to be free. To make a long story as short as possible, when I ordered the phones, I tried to tell the rep which phone to associate with each phone number I was porting over. He told me it didn't matter which number he assigned because I can switch them back and forth by switching the SIMs card. He didn't think about if I needed to make changes to my account or plan.

First issue: I didn't receive the phones I requested within the 3-5 days I was told I would receive them. It took a couple of weeks. I spoke to over 4 different managers who couldn't tell me why or when I would receive my phone. They all gave me a different answer. Second issue: I didn't receive the type of IPhones I requested. They told me they had to activate the phones over the phone in order for me to ship them back to get the correct ones. Once they activated them they told me I had to pay for the taxes on the second set of phones and they would refund me the money once they received the first set of phones back. I couldn't ship them back until I received the second set of phones because I already ported my numbers and wouldn't have phone service.

Since that wasn't an option and I wasn't going to pay for taxes a second time they told me to exchange them in the store and they would have the manager waive the restocking fees waived. Of course, that didn't happen. So I called back and I finally spoke to the 5th supervisor who finally credited the restocking fees to my account and I paid the restocking fees.

Third issue: I decided I didn't want the 4th phone the same day I received the phone in the mail and returned it two days later without using it. Because the rep who set up my account did not assign the correct number with each phone, they charged me for the phone I returned since it was assigned to one of the numbers I kept. It took weeks for them to figure out how to correct it. I spoke with over 6 different reps and managers and they all got it wrong until the last one.

Fourth issue: The Switcher Program received all of the information they needed to process everything on April 1st. I received the AT&T Reward Cards for 2 of the 3 phones within a reasonable amount of time. I'm still waiting on the 3rd card as of now (I don't understand why they weren't all processed together). Again, I've spoken to over 4 managers and they all gave me different information pushing the process date back to now June 22nd. They said they are waiting for AT&T to approve the refund. I asked to speak to someone in regards to it. They said there is no contact at AT&T. I asked them to transfer me to the cancellation department at AT&T.

Today I spoke with Maria in the cancellation department. She gave me the runaround for a while and then told me that it hasn't been processed because the bill I owed on May 28th hasn't been paid yet. I told her the credit should've been processed weeks ago and if I received it I would've paid the bill then and not made an arrangement to pay it June 29th because at this point I wanted to give AT&T enough time to send my reward card because I refuse to make another payment until I receive the service I have paid for and deserve.

She told me there's nothing she can do. I told her I wanted to file a complaint. She said the supervisors were busy and she would have to schedule a call back in which the supervisor would call me at 10:15 am. It is now 2pm and no one has called me. I posted this complaint on the AT&T Community and was contacted by JP @ATTMobilityCare. He asked for my phone number so I could be contacted. He never called just emailed me. When I explained the situation and asked him to call me several times he never did. I tried to explain what the 3rd party company was saying about not being able to send my reward card but he never looked into it and said he basically couldn't help.

I then called AT&T Switcher credit one last time for a try and they told me something different. They said the rep in the store didn't put the notes in the system correctly on the 3rd line and I needed to return to the store for that to happen. I called customer service to see if they could help to save me a trip. The rep said they couldn't because the contract wasn't matching up with the switch and I needed the store to fix it. I went to the Arlington store in the Highlands and Kaylynn had her manager note my account correctly so that my credit could be processed.

I called AT&T Switcher back, they said they would reprocess it and I would hear from a manager within 24-48 hours. I never did. I called them back and asked for a manager. They transferred me to a manager and said they couldn't help. I asked who do I contact at AT&T and they said no one in particular. I called AT&T back and was put on hold when I asked for a manager. Then the rep cold transferred me to another rep who didn't know what was going on. He put me on hold for a manager and I hung up after being on the phone for another hour with AT&T Wireless.

The past 4 months has been the worst customer service I've ever experienced in my life. I have spent countless hours and gas trying to rectify this error. I have had to re-explain my situation to I'm sure at least 30 reps including managers who did not fix the issue. At this point, AT&T has screwed me out of $361.20 as well as all of the countless hours I've spent on the phone or in the store dealing with this issue.

If I knew this would happen I would've never switched from Sprint who runs circles around AT&T Customer Service. I hope the two years it takes me to pay my phones off is worth it for AT&T because as soon as I pay them off I'm going back to Sprint. The small discount is not worth the headache and time I've spent talking to over 30 people including managers, getting the runaround and being misled. I see you get what you pay for at AT&T.