AT&T Wireless Reviews

Well, that was a lie because my very next bill came and it was $110. So, I went to the same manager and he looked at my bill and said that he doesn't remember me from the month prior but that my bill is correct for the $110. I told him that I would have never signed up for such an expensive plan and he told me that I'm already locked into the contract so I can either pay the $110 a month or break the contract pay hundreds to do that. I called corporate and they said they won't do anything... They are complete scam artist and liars.

I asked if AT&T can do something about getting a credit for the non-used months. They said someone will get back to me in a week, but didn't. I asked to speak to a manager, in which an idiot by the name of William ** (customer care manager), who thought he was a big shot with AT&T just kept on telling me that AT&T didn't approve the credit and that it was my responsibility. The idiot William ** did not help whatsoever. He was nice and polite, like a robot. Let it be known, AT&T do not provide any type of customer service and a special thanks to the idiot William **. They heard my frustration and did nothing to calm me down.

A particular experience I had recently: I have not been able to receive or send calls, I called AT&T on 08/13/2016, the rep that I had spoken with attempted to troubleshoot my device, she stated that she was unable to access her system due to an outage. I asked her if my bill could be credited for the inconvenience, she stated that she was unable to make notes in the system at that time and to call back on Monday and ask for a credited, well I called back today, I spoke with a rep and a supervisor who stated that I cannot receive a credit because the previous rep did not leave any notes in the system. I find this to be very unfair as I only did what I was asked. So basically I am paying for service that I did not have. I don't see a point in keep AT&T when I can go to another company and have service issues for a lower price.

By the way after spending 16 hours of phone time in going to the AT&T store because they cut my service several times because I obviously would not pay $3000 for fraudulent fees. The unified billing with AT&T is so screwed up. I am still fighting with this company three months later. I've never been treated like this is as customer. I expect a credit. Have not received one. I've had managers promised me that they are going to give me a credit and fix the problem and they have not because their unified billing is screwed up completely. My advice to anybody going for this service, do not get this service!

Anyway, AT&T gave me all the information to give to the new owner to call and transfer service once she moved in. I hung up believing my service was now cancelled. I moved into my new property, a month later I received a bill from AT&T for the next month's bill. I called, explained that I'd canceled the service and do not send me a bill, remove me from your system. They transferred me a few times, I hung up believing this was resolved. The next month I received another bill, this time the bill indicated I was past due for 2 months.

I called again, this time upset. They told me the new owner did not start up their service with AT&T and since she didn't start the service I was responsible for the bill. WHAT!!! I was transferred several times, and told since I did not cancel my service, the bill is due. I explained the situation over and over and over. The bills were dated after I no longer lived in the property, I had already moved out. AT&T asked me my new location, and I told them, they then told me that AT&T does not service the new area I moved to, then said THE 2 MONTH BILL IS LEGIT and I need to pay it.

They apologized, told me it wasn't right, but they are trained to make money and tell the customer whatever is in the system. AT&T changed the dates on the bill and SENT ME TO COLLECTIONS. I know this since the collection agency called me. I explained the situation again, gave them the dates of the bill. They said the bill they had was prior to the dates of my move. AT&T changed the dates of the bill before sending me to collections!!! RIP OFF!!! LIARS!!!

So I got a refurbished phone. After about 2 weeks it started dropping calls on me and was getting extremely hot and running out of battery. I took it in and the tech told me that there must still be some sort of issue with this phone and he gave me another refurbished S6 Edge. After about 1 week, I was having the same issue so I called AT&T customer service and explained what was going on. I was told that because I was on the Next program that I would have to pay a $290 penalty to get a new phone and continue with my Next bill. I asked why I wasn't told this before I bought the refurbished phone and was told that I was told. I wasn't. I would have remembered that. I said that I would do this but I wanted to return the refurb phone for refund of the $199. They said that I would have to take that up with the service center.

When I got to the service center that told me that they would have to have permission from AT&T corp. It was then that I found out that the service center is not a part of AT&T. They are just a licensed contractor. I got on the phone with AT&T corp customer service and was told it was out of their hands and I would have to deal with the service center. Now, just so you know this whole time I could not make calls without them dropping within the first minute. I was getting voicemails an hour late from calls that never showed on my phone. I use this phone for my business and I was losing money. So I told the customer service rep this and said I needed a resolution. She said again it was out of her hands. I said "Well I guess you are telling me that I have to go somewhere else to get phone service." She said that is not what she was implying but it was true.

Within an hour I had gone into Verizon, signed up for a new plan and got a new phone. They are even going to help in the paying off the Next plan with AT&T. All I was asking for was the $199 back for phone that did not work and I was going to spend $291 for a new phone, but AT&T would not budge. I was spending $200 a month for my family plan and am moving the other 2 phones to Verizon. That is $2400 a year, I have been with AT&T for 10 years. Moral of this story is to never get a refurbished phone from AT&T. They don't stand behind them.

During this process he asked three different people (one of them being an AT&T rep) the same question- "will my wireless phone bill go up?" Three times he was told no, the unlimited data is part of the package, there will be no additional fee. However when we received our confirmation from AT&T our bill had gone up $45. After repeated calls to DirecTV and AT&T customer service and discussions with managers at both, they still refuse to honor what the brochure and their staff told us. This is false advertisement and bait and switch. I will be reporting this to the Better Business Bureau.

I was finally told to go to a store and have them deal with it (what are they going to do??) and the rep abruptly left the chat. I did that, went to the store, and the guy was able to get some charges taken off my bill, but still no extension I was promised. I came home and called another agent, who told me the credits wouldn't be on my bill until the next cycle, but couldn't explain to me why. To my lack of surprise, the credits were on my bill the next morning. But by that time, my service had been suspended. I contacted a rep again who said that even though my payment was less than 30 days past due, I couldn't make an arrangement, not even the extension that had been promised to me by the rep previously. I will now be contacting their collections department and I'm quite sure they will be no help also and will tell me something totally contradictory to what I've been told before.

I'm leaving AT&T at this point, and will never look back. They have represented themselves falsely from day one. They offered me a promotion that wasn't even available, so I contacted the Better Business Bureau. The rep from there told me he would have no problem getting me that promotion. Then the next day he phoned me back to tell me he couldn't get me that promotion after he told me he could. Just poor business practices all the way around. I'm not sure how they can be more expensive than most carriers and have worse customer service than most carriers and still be such a big company.

That was a lie. The second time they required a $225 deposit. I called AT&T back. Was told to go to store where they ran my credit yet again and each time they wanted more money. 5 calls later, hours of phone time and two accidental hang-ups on their part I got nothing but more running in my credit promises of resolution despite them knowing the exact problem before saying fixing the issue would be no problem I have no resolution but to pay hundreds of dollars toward a phone that originally cost nothing. I was told a supervisor would call in 15 minutes. It's been 2 hours.

Below are the details of my experience. I am available if you need any further feedback. Field Services: Technician Name - Micheal **. Service Date: 06/25/2016. Outcome: Garage Door not working. Cameras not online. Contact Sensor not working. Front door lock jams. Customer Service: Contacted customer service and after 1:45 mins on hold talked to: Leticia - She offered me a promise to resolve the issue. And put in in contact with Julian and Charles **. Promised to resolve all the issues.

Contacted customer service again about the issues. They offered me a credit and promised again. Charles ** - Visited the property and promised that all can be fixed on the next visit and will send a new tech with a lead supervisor. However, same tech showed up and his first comment was, "What seems to be the problem this time." Technician Name - Joe **. Service Date: 07/30/2016. Outcome: Garage Door still not working. Cameras still not online. Front door lock jams.

Recently I signed up for internet & DirecTV, I was told internet was 30.00, DirecTV was 50.00 for 4 TV's. Because I didn't need 4 TV's she said they deduct 7.00 for every TV so I went with 2 TV's. Bill should 66.00 according to my math but not according to theirs. Again, first month I paid because the 90+ dollars, second month it was less but still more than it should be. I called, she reduced it for the upcoming month. Told me she was also going to give me a 25.00 discount because every time you call in you get passed from one person to the next & then your call is dropped so you have to start all over again. Anyway, as it ended up, the bill was back up to 90+ dollars, but with the 25.00 discount it was 67.00. I didn't realize that was the scam, I didn't look over the bill, I was just happy it was finally the price they originally quoted me. The happiness soon ended, the next month the bill was up to 90+ again.

I hate AT&T- they train their people to be very kind & helpful & to tell the customer what they want to hear just to get them off the phone so they can screw the next customer that is on hold. In the end I called & told them I was severing all ties, cancel my internet & DirecTV. They forwarded me to Doloris in AZ and she was very kind & understanding. Made me feel all warm & fuzzy! She spoke with someone and they said they would waive the cancellation fee from DirecTV. Sure, she just wanted me off the phone. I got an email within 12 hours saying I will be receiving a fee for early cancellation. I can't believe there isn't a lawsuit against them. What a bunch of scam artists!

I told the rep, that I was a little confuse, I told her what I was told when I bought the insurance and she told me that I have to take it up for the insurance section. So I called, only to be told the same thing, of course there was an apology, but they refuse to honor what they had said, that if the phone is no longer being sold in store, I would get the next thing that was available. I told the insurance manager that the same phone he wants me to buy for $199 is selling online for $100 unlocked, what sense would it make to pay $199 plus the insurance premium I have paid all this while, to end up with a phone that's not good enough for you to continue selling in your store. His response was to hang up on me. If it was an accident, I would have expected him to call back, since he made sure to collect a good phone number that he could use to reach me in case we were disconnected.

This was 24 hours ago, am yet to receive a call or a text. I am done with AT&T. I know am just one small family. But this small family is taking 5 cellphones, internet and house phone. Am going to find a company that my hard earned money at least earns the respect of its management staff. If you cannot resolve my issue, be polite. I am extremely disappointed and I was on the verge of switching my Dish to Direct, which is owned by AT&T, but after this, they do not deserve a dime from my family. They lied and condone rudeness from their staff.

But recently it's gotten REALLY bad. Blatant lying. Promising me a certain rate, charging me something different, then no record of the call or inputting that the problem was resolved & customer was "satisfied." Three times recently I was told by a supervisor that he/she would research my issue & call me back at such-and-such time which I wrote in my calendar. Never happened. No recourse. Had to start over with a new person. Same thing. Waste of precious time. I don't trust AT&T but now I have to pay to cancel service and not willing to, considering that even after paying my service could still not be cancelled (according to a former employee). I feel like I am in jail & have to somehow learn the ropes to maneuver around the guards so my life is less hellish.

Knowing that this faceless giant can get away with whatever they want is kind of scary. But I feel better now that I understand who I'm dealing with. That my account is labeled with a code that dooms me right from the get-go because of how many times I've had complaints. That when the call goes silent it's because the rep muted the line so he/she can fool around and make jokes at my expense. That the innumerable times my call has disconnected after talking for over an hour WAS ON PURPOSE.

That I truly have asked for help from people who don't care, get paid based on lying to me & getting me to go away, can manipulate the surveys at the end of the call, can charge me erroneous charges & there's not a damn thing I can do but be willing to be REALLY nice and spend 5 hours on the phone till I get SOMEONE -- the needle in the haystack person -- who is really willing & able to help me. As far as AT&T goes, until something truly is done about them legally and permanently, we're screwed.

We received a message from ATT for copyright infringement stating that the company had contacted them regarding me buying the game from the Sony Entertainment website. A GAME!!! One game I bought. The rest were freeeee. You have to download the game from the Sony Entertainment website to the PS3 game system after purchase. The odd thing is we bought the game that night. Could not download the game because of internet issues and around 6 am that morning we received that copyright infringement message with the internet being shut down.

When we called them regarding the issue they pretended to not see a problem with the connection or the service. We had bought games before when my son first got the game system. Then at some point we could not download the games. My son is 9 years old - tooooo young to be suffering from adult ** behavior. I think these ** are watching our online activities which is total **. I am a woman. I think this is violating. We are paying for services that are a piece of crap over $130 per month. Inappropriate activity by the company.

Well after having a service man come out 5 times I finally got set up. My first bill came in March for over 300.00. My phone was shut off and cable turn off. When I called I was told that I had not paid my bill. I explained that I had been told I'd get a six hundred dollar credit. They said I had no credit on my account. I then got a 700.00 bill from Verizon. AT&T told me I would not have to pay anything to Verizon because I switched. My phone has been turned off every month since. Each time I call and yell at them that they still owe me a 600.00 credit but it never shows up. My bill the last 2 months has been for over 400.00. They now say it's because I have the unlimited data. I told them that was part of my bundle but they say that it's not.

I feel that I was lied to. Who would sign up for a plan that costs 400.00 a month for a phone tablet and cable that has no premium channels? My bill was supposed to be 180.00 a month not 400.00. AT&T is a ripoff. They straight up lied to me. When I try to call I'm on hold for 30 minutes. When I do get through they transfer me around until the call gets dropped then don't call back. I would gladly go back to Verizon but now I'm stuck in a contract that is not at all what I agreed to. Is there any help for this? I see 1000s of complaints. Has anyone had any luck getting out of this mess? I want to end my contacts and just move on but I can't afford to pay the early termination charge, and then pay off Verizon so I can go back to them. It's such a mess and I really can't afford 400.00 a month to stay connected. I am going to file a complaint with the Ohio Attorney General's office but I don't know if that will help or not. Ugh.

We called Rachel at 611 who agreed to call Dad's sitter to speak to Dad so that AT&T could have the info they needed. We waited 30 minutes and found out that she never made the call. When 611 was called again, Rachel was not available & the other person was unwilling to help. Long story short, Mom agreed to change her phone # & we were able to get her phone needs met. We received very poor customer service from the 611 staff. We experienced lots of runaround & lying.

I have been a customer with them for 8 yrs never had any issues always paid my bill but no one could help me they would not even consider payment arrangements. There is someone in every company that can override situations. This tells me they only care about the money not their customers. Sad that’s what the world has come to this just recently happen to me. Still no phone nor my kids, my husband.

So, skip to the present. I could not take their billing errors, promises and weak service anymore. They raised my monthly service bill by 33%. They kept promising to lower it back to where it should be through an extended 2 year agreement, but they knew they could mess with me or I would leave and they would be able to extort the $120 fee that was based on their way of doing business... I couldn't take it anymore, so I cancelled my service. I thought that I would be done with them at this point, but that would be too easy, right? After everything was calculated they owed me. The problem was that they did not want to unbundle the service. This meant I got a bill from DTV directly that would be less than what AT&T owed me on their side. BUT because it is still bundled they claim I owe money that I do not owe on the DTV side, which is stated on DTV's own bill.

AT&T wants me to pay them money I do not owe and then they will pay me back... wink, wink! That will be the last conversation I ever have with them. I kept the chat transcripts with the two bills to show the fraud and I can only hope that a class action lawsuit comes along. I see so many other people here with the same or similar problems. Do not get me wrong... I hate class action lawsuits, but if they did not exist then big companies would continue to pound on their customers until there was nothing left. Now I have to get another mobile service while AT&T tries to collect money I do not owe them by their own admission... joy! Stick a fork in me, because I am done!

In addition, they also give you false information regarding promotions. A few times I was offered a promotion and when I called back the following week to confirm, I was told that they don't see anything noted in my account. It is so much trouble to get anything done that it's not worth the aggravation. I can't wait to get the hell out of AT&T. They make me sick to my stomach. I would not recommend anyone to sign up with them if you don't want your life to become a nightmare.

AT&T acknowledged my issue and removed the $45 activation fee and the first month $10 charge. I said that was great, however, I said I should not have to pay the $10 fee any further because this was not described to me at the time I agreed to accept the free tablet. I was told I could return the tablet or continue to pay the $10 fee. I said I could not return the tablet, because my 6 yr. old grandson would not understand why Poppop was taking away the tablet I just gave him. AT&T then said that I would have to continue to pay the fee for 24 months.

I tried unsuccessfully to convince AT&T that they are making me pay fees I was not aware of for a free tablet that they offered me that I did not ask for. I was further told that the Terms and Conditions I accepted via email, included the charges. I said that they created a situation where I accepted terms that are not traditionally part of the acquisition of a tablet. I fully intended to use the tablet on WiFi so I never thought other charges would be incurred. Beware my friends, that this is a deceptive practice and is designed to sucker customers into accepting charges that were never discussed as part of a free gift. So beware of companies offering free gifts!!! Lesson learned. I hope to leave AT&T as soon as my current is up.

I called and spend a whole day trying to go get someone who can help me with out luck, until finally I got someone who said they knew what it was going on and she fix it to my $208.00 promotion total amount and all I need it was to pay the $208.00 nice right? Wrong! I called back to pay and my total due was $592.21.

I explain to several people again what was going on and after so many transfers and almost half of day I end up giving up and crying in my bed. I call again several days after, when I was more calm to solve the problem and my total was 992.21. I spend another day trying to get to supervisor and get help but I got transfer so many times with supervisors who where not helping at all because nobody could find the promotion that was promise to me. The day end it and the next day my phones were disconnected.

Starting 7 am I was with them again trying to get help to get my bill lower and I finally got someone who seems to nice and explain everything and told me why my bills was higher and what they did and he fix it back to $252.00 a month and now I just need to take care of the $992.21. I only have 3 phone lines and nothing change so I figure that now all I need it was a price adjustment or something like that.

I spend all morning getting transfer to many departments until one nice lady said to me the reason why you are getting transfer is because they already review your account and since they can't find the promotion you are talking about they are not doing any discounts on your account. Oh great can they be more dishonest to not give the right information so I wouldn't have to spend another day on the phone explaining to careless people my situation. I'm getting a loan to pay for the cancelations of the phone because of what they did to me was very dishonest and wrong in many ways.

I asked him I cannot stay without a phone. I need a phone a the meantime. He did not care, he did not offer a solution. When it's come to customer service and when it's come to a manager getting involve, the manager should make that happen. I left the store disappointed, unsatisfied, unhappy. Hold on, it's not done yet. I had to take my 2 years old daughter home and come back to unlock my phone at T-Mobile providers next door and came back at the same AT&T store. I asked to speak to Maurice again. Maurice had a sad face, you can tell that the manager gave him a hard time which is wrong. Manager should guide and coach Maurice in a way that Maurice understand the situation. Hold on it's not done yet. Manager took over my phone the 10 second he said, "You are to go." Wow that how manager are trained, "You are good to go."

Ok, I went home. The next morning I called AT&T support center. I find out that Alicy the manager, he just added another line to my account. So I found myself with one account with 2 lines. Of course I had to spend my morning on the phone with agents (a lot of agents + time-consuming + frustration and headache). Hold on it's not done yet. I cannot log in online. I'm thinking to go close my account after 14 years. Hold on it's not done yet. It's my day off. I have been chatting with an agent very nice, professional but she did not fix my online access chatting ID **. Now I'm locked on my computer. I have to wait 24 hours. This is what I get after being loyal to a AT&T.

At this point I have no idea if I am still getting the new customer discount or what. After talking to 3 different people who seemed to have no idea what my original order was all about. THEY told me to call them to give further info yet acted like they had NO info at all. The techs were great, however. Now I am stuck for 2 years. Not too happy.

I have complained, sent letters to the BBB, our States Attorney General and the FCC. We all know the BBB is a joke and nothing there will happen. The WA State AG's office won't do anything and the FCC has bigger fish to fry. But I ask you... Who would pay $900 to switch cell phone carriers? If that would be you, then this deal is perfect for you. But for me it was a MAJOR RIP OFF. I was lied to not once but twice... The second time when my wife called them to ask why the debit card amounts were so low. They told her we would be getting four more. Have since been told not going to happen. The moment this contract is up I am done with AT&T. Be very careful when you sign up with them. They are liars.

On top of that they put me on hold for 2 hrs only to continue to give me the run around. Seeing all of these poor reviews shows that this company really needs to get their act together. Their service is poor, their staffing is poor, and their customer service is horrible also. I think a huge company like AT&T should not put their customers through this. I believe AT&T should be shut down. Once I get this situation cleared up I am no longer doing business with them period. You should do the same!!!

I found one and decided I would keep my number so I waited and canceled on July 2 which I believed to be the day of my contract ending with them. After I even called since I received my last bill to ask if that would be all I would have to pay. I was told that was correct and that there would be no other charges. I then received a month later a bill for $112 in cancellation fees. I was more than surprised and called to see why I was being charged that. When I did call I was told that I was lucky because they didn't charge me something about 22 days of usage and that yes that charge was because the contract ended on July 3. So apparently I was being charged for canceling a day early. Now other than that being ridiculous because I mean seriously it's a day only, I'm upset because I called before making the last payment to confirm there would be no other charges and I was told that no that would be all I had to pay.

I am very disappointed on the lack of importance a customer has to them as they did nothing to keep me as a customer and even then they charge me more for leaving. Either way all they wanted was more money. I feel lied to since I made sure to cover my bases and confirm that no other charges would be made. I can only hope this is the last bill and they won't charge me even more for the so called 22 days the customer rep mentioned.

In addition to all that, we've been told four different amounts due on three different days through two different emails and two separate phone reps. There is NO way I'm paying some arbitrary amount that is given to me over the phone, since that gives me yet ANOTHER amount, and be charged $5 for the "convenience" to boot. I have the right to see my bill before I pay it, and I AM keeping track of every interaction and attempt to resolve this issue so that when I leave for a company that will actually do what they say they will, AT&T can't hit me with even more fees, due to the fact that the Breach of Contract will be on their end, thus rendering any contractual agreement void by federal standards.

We Went to Sprint afterwards and got 2 free iPhone 6s, Lg G5 and 2 free LG tribute and even got approved for 10 lines. The reason I am leaving this review that just by color of our skin and our appearance you cant just judge anyone. We were ignored just because of our ethnicity. I am in retail and I try everyday to please my customers and try to keep them happy. At this AT&T store supervisor of store gives you a vibe that get the hell out what will a customer do. Well for us it work out better and I am happy that I am not a part of AT&T racist company where people judge just by looks and color.

After literally hours of back and forth, Samsung won't call AT&T to help and AT&T's one supervisor (he claimed to be a supervisor, at any rate), Jay (ID **) was completely dismissive. He offered no apologies, gave me some smarmy "now if you bought a mountain dew at a grocery store would you complain to the store if you didn't like the mountain dew?" line. Like this wasn't an AT&T promotion... then threw around further attitude. He refused to even listen, refused to call Samsung on 3-way to help, and refused to get me his manager. He has completely shattered my confidence in AT&T.

AT&T is clearly running a fraudulent offer with Samsung - a classic bait and switch where they take your money with all of these promises and then utterly refuse to deliver on their part of the equation. AT&T and Samsung have made this a thoroughly awful experience to the point that I think others need to know. These are not businesses that deserve their customers and, based upon how Jay spoke to me, don't even want their customers.

Laurine, a woman who most recently helped me, was amazing and went above and beyond to help me, but the issue with my account is so mangled, messy, frustrating, and mixed up that no one wants to touch it. I get transferred constantly but she actually took ownership and tried every outlet. She was accountable and attempted everything to get my account resolved but the company makes things so very limited that a representative cannot help a customer. I'm ready to leave AT&T and I haven't even been a customer for a year. My mess on my account was unnecessary and could have been avoided if initial security measures that are put in place for customers were actually taken. Simple as that. Don't make a rule and not follow it, then make it more complicated for your employees. AT&T is not the company it used to be. It used to be built on trust, loyalty, and integrity. Now it's just greed, greed, greed! I hate that they have stooped so low.

I have been an AT&T customer for over 3 years. I pay my bill in full and on time as your records will confirm. Three years ago, I was convinced by one of your in-store salespersons to "bundle" my landline, internet, and television services. I have had the same landline phone number for 30 years and it is the only solid reliable connection I have to remain in daily contact with needy elderly relatives for whom I am responsible.

After my services were bundled, it took 4 months to connect my landline. I talked to as many as 10 AT&T representatives who promised to remedy the problem by upcoming dates that came and went to no avail. Someone from your company actually took it upon himself to change my number as if that was the solution. No one knew what the problem was. Ultimately, I went to the previous service provider who told me they controlled the phone number and I had to request to have it released to AT&T. No one in your company knew this? The experience was exhausting.

Over the duration of 3 years we have had a few issues. The most notable was that services were interrupted over a long holiday weekend and AT&T could not come out to remedy the problem until Monday. My husband is 70, on disability, with knee replacements and relies heavily on the television for entertainment as he cannot do much else. Otherwise all was well for 3 years. My bundled services cost approximately $169.00 a month for the duration of the 3 years. When I negotiated that contract, I was told that I could renegotiate a new contract when it expired.

In June 2016, and to my surprise, I received a bill for AT&T services in the amount of $256.00. I was not informed that my contract had expired, that my services could be interrupted if I did not negotiate a new contract, nor agree to the increase which would be the ethical business practice. I used the AT&T chat line and negotiated a package for approximately $169.00 for 3 months. I was told that the difference from the $256.00 which I was advised to pay would be reflected on my July bill. I took you at your word. That would mean that my July bill would have been $87.00. However, my July bill was $213.00. I used the chat line again and was told the bill could not be adjusted. I was referred to a supervisor who phoned me and stated that the bill would be adjusted on my next month's bill (really) and advised me to pay what I agreed upon originally, the $169.00. I have impeccable credit and want to keep it that way.

Further, the supervisor went so far as to tell me that the person on the chat line had documented my agreement to a bundled package for $169.00, but applied a different bundle costing $213.00. Not trusting that my bill would be appropriately adjusted, and wanting to resolve the issue of a 3 month contract for which I was being overcharged, I went to the AT&T Store, in Davis, CA and spoke to a representative. He suggested a bundle including "DirecTV" a product I had and was familiar with prior to my original contract with AT&T. When we began to write up the contract, he ask my social security number to check my credit (really?). I have a solid 3 year payment history with AT&T. Do I need to explain why I don't freely give out my SS#? He stated I would otherwise have to provide a non-refundable deposit to secure services. (Really, you want more money?)

Exhausted, I relented and gave my SS#. However, due to security measures I previously placed on my bank accounts due to an attempted identity theft, the credit inquiry was blocked. While I did not have the information to unblock it with me and am leaving for an out of State trip in August, and did not want to unblock it, I was unable to negotiate a new contract with the sales staff. He then referred me to the "retention team". This was an interesting experience as I was not allowed to talk directly to the retention staff but had to talk through the sales staff and interpret what the service package would look like which was difficult and caused further problems. The internet connection I was given did not accommodate my computer needs causing me further stress and frustration as I lost a very important VPN feed that took several hours to re-establish. Once home I had to call a representative again to increase my internet services.

Currently, as negotiated, I have a one year contract to continue my services at a rate of approximately $169.00 a month. Of course, I have yet to receive an August bill and that could reflect any amount given your history. Please refund my $87.00 and explain to me your definition of "premium". My experience cannot be unique as it went wrong at every turn. You are a consumer nightmare. My calculation are $256.00-$169.00=$87.00 overpaid.

I have never in my life dealt with people that not only were unwilling to help they just were downright rude and trying to always make it seem you were stupid and it was always your fault! I just wished I would have read reviews!! If they come to your house and tell you about their protection plan just remember who's going to protect you from them!!! I guess I'm going to have to fork over the 400.00 to get out of this contract!!!

I called back in an hour and the women wastes no time. She quickly tells me the problem was they needed to update my Credit Card info. She told me I'd have to call another 1-800 to do that. I was wary because I'd had no problems with my card. Nonetheless... I call the 1-800 number to update my Credit Card info. The person I spoke with said she nothing was wrong with my card, she had no idea why I was told that, and even if there had been the department she's in has nothing to do with updated card info. She said she was in the Order processing department (or something of that nature). She reviews my info and says the reason my order didn't go through is because the phone I ordered was on backorder, but that wasn't a problem, it only meant my order would be delayed for no more than 24-48 hours.

Irritated, I asked, "Are you sure, because you're the 3rd person I've talked to, and each person says something different." She says, "Well, let me check one of my resources." She comes back on the line and says, "Actually, the phone isn't available any more." AT&T no longer offers that phone - that's why my order was didn't go through. She told me I could either choose another phone or cancel my order and Upgrade at a later time. I opted for the latter. She cancels my order.

A few hours later, I get online to try this whole Upgrade thing AGAIN. It doesn't work. I initiate an online chat. The representative immediately comes on saying I need to pay $180 down and some other mumbo jumbo. I asked him what in the world he was talking about. No response for a few minutes. He then types that he apologizes, he'd gotten me confused with another customer. I explained the whole situation up to that point. He tells me he would need to transfer me to another representative in another department. As she's typing, I just log out because I'm so irritated.

Later that night - frustrated - I call AT&T to cancel. The automated system recognizes my number and says, "It looks like you're calling to active your new device..." (Maybe not in those words, but basically they system is showing I have a new phone). I very upset now. But the lady I reached was extremely kind and helpful. She helped pick out another phone and update my plan and reduced my bill by $20. She said my new order had went through and that she would, personally, call me the next day just to reassure me that everything had gone through. The next day I heard nothing.

So the day after that, I called AGAIN to make sure everything was okay and had gone through. The gentlemen had no idea what I was talking about. He said AT&T no longer carries either of the phones I'd tried to order. I was like, "I just talked to someone a day ago about this." He said none of that was in the notes. I then asked if he could just cancel my service. He was like "Yep, sure will." and "From I can see, everyone you talk to just keeps screwing everything up." Keep in mind, he was among the culprits, and was the straw that broke the camel's back, making me cancel my service. Long story short, everyone I talked to was embarrassingly incompetent. A customer for 10 years. I'm sure they won't miss me and neither will I them. I'm still very much appalled and outraged.

I have spent the better part of my day on the phone waiting, waiting, then went to the internet... yeah good luck with that. Just the worst. Plus I took a "bundled deal" $99 per month. Not even close... I'm at 134 per month for basic, no movies, no sports, and nothing special. I am not to the point of returning the recent bill with notes, and questions, and asking for a revised bill. It's just got to be quicker than sitting on the AT&T phone with that ding dong noise.

We were promised the bill would be a certain amount and after 6 months it is still almost double what we were quoted!! To top it off the buy one get one deal on the phones is also a line of horse manure! The coverage is terrible, the phones are crap and the customer service are a bunch of liars. DO NOT get roped in to AT&T. If you see an AT&T rep... RUN!!!

Fast forward roughly 35 days later and I come home to find that I was locked out of my internet. Had to log in and discovered that my account was overdue. Keep in mind that I've never received a bill from them (I checked my email to make sure). So I paid my bill (btw there were several charges of hidden fees and an outrageous equipment rental cost) and see that there will be a late charge assessed to my next bill... great. Oh well at least I can use my internet now... just kidding. I'm still locked out.

So I call the customer service number given on the payment confirmation page. Of course they have outsourced their customer service, so someone with an Indian accent answers. The accent really wasn't that bad, but she was in the loudest call center I have ever heard, so it was very very difficult to understand her. Fast forward about 30 minutes and she couldn't help me get my account unlocked (which would happen within 24 hours. Great. It's not like I have work to do). She just got me a support ticket and I told her to call back with a resolution (doubt it will do any good).

Moral of the story... Locked me out of my account with no warning after approximately 35 days of owning the service. Never sent me a bill. Hit me with hidden fees. Provided terrible customer service. Stay away from this company and service. Don't touch it with a ten-foot pole.

She says it was the agent's fault. I told her fine, I just want it to go back the way I had it before the mess up. So she submitted a case and now it's getting fixed. I thought everything was fine and dandy, but then I receive a text from my sister who said she wasn't getting any data service. I was on Wi-Fi the whole time so I did not know that there was an issue. So I called again at 12:00PM and was speaking to a representative who asked me for my story, and again couldn't help me. Then my phone starts acting up... great service ATT.

So I call again at 12:02PM and reached this person named Kenisha who has an attitude problem. Like seriously, I tried to save her the trouble of going through my issue again but she was adamant about fixing it and hearing my story (which was told a gazillion times). Told her my situation and she could not understand me because she kept asking me to repeat myself at least 4 times. So tadah!!! After spending 10 odd minutes she figures out that she CAN'T HELP ME! So she brings in her Lead Floor Manager named Jordan, who transfers me to the technical service department but the line was NOT WORKING! WOW JORDAN! Both of them gave me an attitude and BOTH of them were incompetent.

So I call again. This time to the technical service department and reached Anthony. It's 12:21... yes I have gotten so desperate that I'm time stamping EVERYTHING! He said he will try to fix my problem, and he did but he had to put me on a temporary data plan until my issue is resolved. He left me a voice message at 12:36 stating: "Hi Kim, this is Anthony calling you from ATT... I'm not sure why I can't get in touch with you... I added a data package on all the lines. We will go ahead and get you a refund for those until they resolve your issue." AND JORDAN SAID HE ISN'T GIVING US FREE DATA! Like who the hell asked for free data? I'm asking to give me what the hell I paid for!!! Even with Anthony's help, I am so angry I can't even give more than a 1 star. I am just hoping that everything that is promised this time will be kept.

Now I am told that the problem is that AT&T acquired Cellular One and that the switch over is causing this problem. However, there are no Cellular One towers even remotely close to my location. I was lied to, mislead and nobody took my cause seriously. I am looking for another carrier but AT&T is telling I must pay for my phones (over $500) and I cannot send them back for a refund. So much for customer loyalty. Had a similar TERRIBLE experience with DirecTV, won is now owned by this underhanded, criminal company. I will NEVER recommend AT&T to anyone!!

I just got my bill for my cell which is $71.57 a month and the total bill was $170.18. I call them back, spend and hour on the phone getting switched from one dept to another, sit on hold get disconnected and no one calls back. As soon as my contract is up I'm leaving AT&T and getting a cheap service since they suck in my area anyway. When you call with a problem they send you from one dept to another. You have to answer tons of ** questions and never get an answer. AT&T YOU SUCK!!!

I called once again & said I had just talked to someone and that I didn't see why I would get charged a reconnect fee - they said they would note the acct and an adjustment would be made. They didn't, they took it out automatically & today's representative said SOMETHING COMPLETELY DIFFERENT!!! None of that was on my acct, they couldn't waive fees like that, I was making this up etc... If there was any way to get out of the contract they just locked me into I would & never look back! AT&T makes Time Warner look like customer service of the year!! THINK TWICE BEFORE USING AT&T FOR ANYTHING!! They leave out 1/2 the story, tell multiple stories & take your $$$ all without thought for the customer!!!

The next day I had to contact them at least two times and they told me that I still had to pay the additional fees, this time they changed it again. Instead of providing any accurate reassurances most of the agents kept giving me wrong amounts to pay and wrong times to call in. They keep adding and changing fees and then deferring me to people delaying service for four days without any courtesy to account for the delayed service through some courtesy credit or refund. I have literally contacted at least ten different agents and they keep giving me conflicting and misleading information.

I went back to the same AT&T store, met with the manager. He told me that the bills were combined on May 23rd and the next bill would show correctly. What do you know it didn't. So I called 611, after more than 60 minutes and 3 different people, I was told that they were putting my plan back to the way it was prior to the change, because they could not combine the bills, because I had a work discount plan that did not allow more than one discount on the plan. I was also told to contact DirecTV and cancel the service.

I was happy with that. Until I called DirecTV and was told that if I cancelled, I had to pay $440.00 for an early cancelation fee and that one company could not help me with the other company's problems. So, I went back to the AT&T store, met with the manager, he worked on it for about 30 mins, came back to me and said everything was fixed. (By the way, I paid the bill in full that day, so I know that I had no balance). In the past 3 weeks, I have received 3 paper bills, all 3 for overlapping time periods, all with different amounts owed and all with different payment dates. The 4th, my online bill was also different.

I was being billed separately for $174 for the first 2 months of DirecTV and $80 a month for the continuing TV service, remember, Directv was supposed $20.98 included in my $283 bill. So, I called again and again after 3 different people, I still have to pay the bill in full, but they are going to give me a credit. (We'll see). In addition, after I have moved to the North American Plan, which includes Mexico, my daughter had to go to Mexico for work, so I called AT&T and they said, "no problem", the new plan includes Mexico. She landed in Mexico at 9:30 am and at 9:35 am she received a text saying that she had gone over $100 International data fee. Whattttttt.

I contacted AT&T and they said that they could see the text, but didn't know why it was sent and that the only way to fix it was to give me a credit for what they billed me for. Since May 2016, I have wasted about 10 hours of my time, both in person and on the phone, just trying to resolve the issue. If it doesn't work this time, I think it's time to go to my Local TV station and have their consumer advocate make it public and help me out. I'd hate to say it couldn't get worse, but you never know.

Supervisor told me he was sorry but that he could not do anything to fix these problems. I asked for his supervisor and was told it would 24 to 72 hours for that. (Note: I am still waiting for that call). In the meantime my bill seems to have doubled!!! I will never go back to AT&T after this, for anything and will tell all my friends about this also!!!

They basically laughed at me so then I asked to cancel and they've told me about the penalties - at this point I told him that discriminated against me. They did misconduct by having to the representatives act as if they were supervisors to try to get me off the phone and they were definitely not supervisors and they were still wrong about my bill. I am waiting to hear about their correspondence who is possibly more powerful than their supervisor about waiving my $900 cancellation fee - yes $900. I will never ever come in this company to anyone not even my worst enemy and I can't imagine how this company has not gone Thunder. I will find a way to Sue this company.

This young man stated that my promotion on my Internet had expired and it caused my bill to go higher and that someone changed it and he said that he would be able to fix that problem and give me the credit on my next months bill but it would not show up on that months bill which was last months bill. I stated OK. I asked him how much my next months bill would be. He said it would be $104. When I got my bill this month to pay the allotted amount that I set out for my bills that my bill was more than $104. So I then called back and asked to speak to someone in that department to help me with the situation. The young lady I spoke to said she could not help me but she would transfer me over to a manager.

I spoke to your manager and explain to her the situation that had happened and what the young man had told me. The manager that I supposedly had spoke to is Ms. ** & asked Ms. ** to play the call back so she could hear what her customer care person that actually told me. First off she came on the phone very rudely and abruptly as if to say she was not wanting to help me at all. She stated that she would not play the call back and that she would not help credit the account and was very rude about the whole situation. I have worked in customer service before and have pool calls back to make sure that my employees were telling the customers right and that I could hear with the customers were saying so I don't know calls can be pulled back.

She then stated that the calls were only held for 60 days and I explained to her that if she was listening to me when I first came on the phone with her that I told her I spoke to the gentleman at the end of June or the beginning of this month. She did not bother to even listen to what I was stating and said that she would not be doing anything. This type of management does not need to go on. A customer needs to feel wanted and cared about and listened to. People help pay her salary and everyone else is. I am a consumer and was asking for her to at least listen to what her young man had actually stated. She never bothered to even listen. She kept saying that I was not listening to her which naturally in turn was making the customer which would be me mad as well. This should not have taken place.

This is not good customer service good management skills and not a good way to keep a customer happy and keep the customer and your family because now I would like not only to pool my accounts from you all - I would like to begin to pool my son's my mothers and fathers. At this point of being upset with AT&T because I don't like the way I was being treated and talk to not to mention what I was told By your representative that I took in good faith. I did ask her to have her manager call me but if this is the way her manager is even want to speak to me and to talk to me and not bother to listen I don't want that to happen. Someone needs to be able to stop this chain of reaction continuing to go on.

We have to call AT&T and DirecTV every month that we get our monthly bill. DirecTV have charges that is not suppose to be on our account. AT&T really is charging us for four phones so Forget About their promo of buy one and one free. If you go to the store or call AT&T they answer your problem differently. Poor customer service. Overprice and you can't talk to anyone who really knows their system, promo, or billing! I'm just waiting for all these phones to be paid but would definitely go back to T-Mobile or go Verizon. Never sign up for AT&T.

This is atrocious customer service and I am very glad I do not support this business any longer. They always treated me great while I was a customer, but the moment I cancel service, I was treated terribly.

On June 6th, I'd been using my cell phone all morning and after lunch I decided to take a nap. When I woke and went to make a call, my phone would not work. I asked my son to let me use his cell phone (he's with Verizon) and I called my cell # and a recording came on saying that my AT&T service was temporarily disconnected. I called AT&T immediately!!!! I spent hours on the phone with their various reps and departments being "Pinged-Ponged" around, back and forth to different departments and with my repeated attempts of begging for someone to help me and also their rep's kept REFUSING to let me speak to a supervisor too, as well as, putting me on hold or hanging up on me, or they were just being plain rude and even went as far as to BLAME me for my phone service being turned off.

Even though several of them agreed that when a customer has set a payment arrangement - that AT&T's policy is that "Services cannot & will not be interrupted before or on a payment arrangement date, unless the customer failed to keep the payment arrangement in-full on that scheduled date". Now, remember, my payment arrangement was set for me to pay my bill on June 10th, 2016, but, they turned my service off on June 6th, which is 4 days earlier than my payment arrangement date was set for. So, I was so scared that no one at AT&T was going to help me! They said to me themselves that they could see my arrangement was set for June 10th, yet, they refused to turn my services back on, even though it's now June 6th.

I'd been blamed, told I was a liar, was transferred repeatedly and even left on hold with those people who never have any true intentions of ever putting me through to a supervisor. I was hung up on and I kept having to repeatedly call their number back, meanwhile, repeating my story over and over again. I just about had enough and I was really feeling like giving up because I saw that those reps were never going to help do right by me and turn my services back on.

Now they wanted me to pay that bill that I arranged to pay only on June 10th and they said I'd also have to pay an upcoming bill too but I reminded them that they haven't even mailed the new upcoming bill to me yet, plus they said I'd also have to pay a "$40 restoral fee" in order to get them to turn my cell phone services back on again that same day. I was not ever going to do that, because I knew they were wrong... And of course I did not have those kinds of funds, and that was the whole reason I scheduled to pay my bill on June 10th once I got my next check. Absolutely ridiculous!!!

With my son's words of encouragement and hugs because I really was so upset and crying, well, I dialed AT&T for one last desperate attempt and plea for help that same day. My son told me that he was going to record all my calls to AT&T so that we'd be able to have proof of what AT&T reps were doing to me!! Love my son!!! Smartest thing we could've ever done!!!! So, now I called AT&T back and continued with my pleas for help, even begged two more reps for help and they still refused me the right to speak to a supervisor and they both stated that that day someone had placed notes on my account for all reps to not turn my service on, not to allow me the right to set any future arrangements for the next 6 months, and not to pass my calls to any supervisors or managers and to not give me any credits or adjustments on my account/bills. Boy, did hearing that from them really sting me?!!!

But now... This pissed-off momma was not going to cry anymore. I held back my tears and decided to be strong and fight back! I called and asked for tech support through the automated system instead of those various departments before. The automated system passed me to a rep whom she said she believed everything I told her and she listened to 1 of our recorded calls that my son recorded himself of what was taking place all day. We were able to prove to her that everyone acknowledge our date was set for June 10th and she agreed that our service was not suppose to be interrupted earlier than our arrangement date. She apologized sincerely for the way I was treated and she went out-of-her-own-way to stay on the line with me while she transferred me to a supervisor herself so that she could get me the help she & I knew I needed.

That honest rep lead the call herself and explained what had happened to the supervisor and the supervisor agreed and he turned my cell phone service right back on again within moments after he read that my scheduled arrangement date was really for June 10th, and he too stated his own apologies that this happened to me. He said that no premature interruption of my services should have taken place. The supervisor also told me that it was actually another supervisor that placed those horrible notes on my account so that all reps would not help me.

This supervisor told me that he removed all of those blocks/notes on my account. He also said that he notated my account himself stating that I was to be allowed any necessary credits & adjustments owed to me now and in the future, as well as, they were not to ever try to charge me any $40 restoration fee for turning my cell phone services off because he notated that my service was prematurely interrupted and that I never broke any "Promise-to-pay" so now they could not prevent me from ever setting any arrangements in the future if I need one. That supervisor told me he believed me and I felt so relieved that he turned my services on and he said I did not have to pay anything until of course in 4 days when my original payment arrangement date. What a relief!!! This nightmare seemed like it was finally over... Boy was I wrong!!!

So, I kept my payment arrangement on June 10th as I had intended to do. Only later, I find out that I was being charged the $40 restore fee on another bill for them cutting services off, even though they weren't suppose to turn it off. Now I call AT&T believing that it'll be so darn easy for them to remove that $40 fee off my bill because I knew that there were going to be those notations on my account made by that good supervisor on June 6th, you know, the guy who actually turned my cell phone service back on and he required no money for me to pay that day.

So here's how my call went. Again after being "Pinged-ponged" around, well, I finally get rep's and then even a different supervisor who now refused to remove that $40 restoration fee. She said that it was a valid charge. She told me that the supervisor who had turned my phone back on the same day it was disconnected, well, she said that he/that supervisor never placed any notes on my account showing them to remove the fee or that I'm not suppose to be charged that fee. I told her either way, they cannot bill me that $40 restore fee because AT&T admitted that they made an error and that AT&T turned my service off prematurely and that they are the ones who actually broke the arrangement, not me!!

This supervisor could care less!! I offered for her to listen to all of our recorded calls and she flat out refused. I told her that AT&T has their own recorded calls and that she could look at the dates and times and pull those calls and that way she can hear it for herself and then she'd be able to see that I should not be force to pay a $40 fee that she & I both know I should not have to pay!! She said she was not listening to any recorded calls. She repeated it was a valid charge and said I must pay it or my services will be cut off. Now no one will override her decision and they said I will lose my service if I do not pay it. We even recorded that call and we have saved all of these recorded calls since June 6th, the day they turned phone off but turned back on the same day without me paying them anything to do so.

AT&T... You really do s-u-c-k!!! I cannot wait till the day I'm finished paying off my cell phone on my plan, because that is the day I tell you deceitful group of liars to "Kiss my behind"!!! Your drop calls, lose service always sucked anyhow. My son is with Verizon and soon I will be too. He never experiences dropped calls, and never has to go through the kind of mess ya'll put customers through. I hope that you AT&T get to read this. You owe me money now!!! I'm sure I'm not the only victim to your deceit!!! I will jump on board with the first action, claim or lawsuit to help others like me, even if I'm not the one getting paid later. I'm so ready for it!

We asked multiple times "so the bill will be $68 a month?" After getting off the phone we went to the AT&T store to get a sim card for another phone we needed. While there my son asked why he couldn't just pick up his phone at the store. They said you can and that the guy on the phone could not offer us a different deal and we were there 4 hours in total waiting for our turn and to get the deal done. They canceled the order we did on the phone and set us up. I again, explained what he had told us on the phone and asked "so the bill will be $68 a month?" "YES MA'AM!" My son had just paid his phone bill with the other company that day and then had to pay $250 down on the phone for the switch.

I asked about an activation fee or they probably would not have told me about that either. They told us on the phone that we would get a card with the money to buy out the contract. At the store they said "no you will get a credit on your bill for the amount to buyout the contract so you won't have a phone bill for 6 months." When I got the last bill I was to upload it on this site and they would take care of it. I called to make sure I was uploading the bill correctly and at one point she said "NO WE WILL PAY THE OTHER PHONE COMPANY."

After a long hold she comes back and tells me "NO, you pay the other phone company" and they told me on the site I would receive a card in 10-12 WEEKS! Well in the meantime I have to pay the buy out to the other company myself because the other phone company will ruin my credit if I don't pay it when it is due! Meanwhile back on the ranch, it had been 3 weeks and I already received a bill from AT&T for $134 due in a week. On the bill I was expecting the activation fee but was not expecting a 40$ per month charge for IPHONE ACCESS? WHAT THE HELL IS IPHONE ACCESS?

THE 5 GB OF DATA COMES WITH THE $50 LINE! BUT TO MAKE IT LESS CONFUSING THEY ARE GIVING US A $15 PER MONTH CREDIT ON THAT $40 iphone access charge so actually it is $25 a month. Being so thrilled with this news I call them and tell them how I was lied to and not told everything about the deal and thought they were very sorry, there was nothing that could be done about it. Thank you for nothing! So my son was out over $800 in one month for his phone on this great deal!

I have spent several hours on the phone with AT&T. At the end of every call, I am promised a call back. I have never received a call back. I have not gotten any answers from AT&T. I have posted on AT&Ts social media, and have been promised by them to receive calls as well. I have not been contacted by them either. I've been trying to get AT&T to respond or give me answers for over two weeks now with no results.

Just plain ridiculous. Didn't even gave me frame time, a week, two, she didn't know how long will it take to resolve the problem, not even manager. Who do you talk then??? Don't get U-verse tv with them. Perhaps don't get anything from them. After I get my money back, I'm cancelling all my services with them. Worthless company at this point. Very, very, very disappointed. After being with them for over 15 years, you treat your loyal clients like this. At this point I just to let the whole world know how bad your company has become!

Just recently my Uverse bill more than doubled. I just got off the phone with their customer service department (on the phone with them for 1 hour, 5 minutes and 15 seconds) who explained that I had been on some sort of promotional plan for the cheaper service and because I hadn't contacted them to renew I was placed on their open plan. Meantime they were jerking me around with my phone bill which I decided to cancel.

NOW they are charging me an early termination fee because apparently there was an automatic renewal clause that had been triggered, locking me into their lousy service for another year. So, let's see what we have here. I'm dinged by AT&T Uverse because I didn't contact them to renew my original plan. And then they ding me for an early termination fee when I do contact them. What a great business model for an obviously dubious enterprise.

In between the billing problems service is slow and spotty. I have U-Verse internet and phone services. Invariably we have some issue that requires multiple tech visits and replaced modems at least every other year. I cringe every time a new home is built in my neighbourhood, as I know the speed will get even worse. The costs are insane. $94/month for two basic services (they only offer 3mbps internet in my locale). When I have asked to disconnect my phone and keep my internet (hoping to use a booster for my cell phone (Verizon) and make do) they threaten to drop my internet to 1mbps or dialup and say I will no longer be a priority for internet service. I would drop AT&T in a heartbeat if they didn't have a monopoly deal with our state legislature that makes it so they are the exclusive providers where we live.

The 3rd day I spoke with fraud. The lady there was finally able to get a 3 way call to billing and get my account handled. That was in May. Here we are in July and when I call in to make payment, the bill is wrong, my account hasn't been notated since April... no wait May, no wait June 1, no June 10 and then finally they only see note from May and what happens when I speak with a supervisor Ms ** barely listened, constantly over talked, spoke down and when I asked to speak with her supervisor she said, "sure", put me hold and disconnected the call. Save yourself the headache, don't use Uverse, don't call customer care because they don't care, don't call billing because they have fraudulent charges on your account and whatever you do don't speak with a supervisor thinking they will notate or help because like me you will end with less than before.

When I asked when I can get the install they said it would be another 2 weeks out! So at that point after no apology or any attempt to fix it by AT&T I asked to just cancel my order. That seems easy right? Well... it took me being transferred to 5 different departments as each one "claimed" they didn't have the ability to cancel in their computers. After a total of 55 minutes on the phone and 5 different people I had to retell my issue to each time, I was told I was cancelled by "Jimmy" in the Arizona office and even gave me a confirmation number. 3 days later the AT&T/DirecTV installer showed up at my door! I told him that we had cancelled and he was never informed by AT&T. I did feel bad for him though - not his fault!

So I called AT&T to confirm my order had been cancelled as confirmed 3 days prior and they said there was NO RECORD OF IT! And it gets worse... I was transferred to a sales dept to try and talk me into staying and when I said no - again! - they transferred me to another department who said they didn't have the access to cancel. I was bounced back and forth from DirecTV and AT&T customer service and no one could even explain why I had a cancellation number but my order never got cancelled! Finally after another 45 minutes on the phone and many different people, they were able to make sure my full bundle was cancelled - but tried to blame it on DirecTV who I ordered thru the AT&T bundle in the first place!

I will never fall for their deals again and the illusion that they have improved their customer service! I almost feel that they have unethical business practices and intentionally give you the run around so you can't cancel - hopefully the regulatory agencies will take notice. It has been one of the worst business dealings I have ever had with a company - and it takes a lot to get me upset! I just want to warn others as they are heavily promoting their bundles but cannot fulfill even the minimum level of customer service! Do not get locked into the 2 year contract! While this was so frustrating and took 3 days and 2 one-hour phone calls later, I am glad I didn't proceed with them and dodged that one!

To make matters worse, the DirecTV rep who sold me my new TV plan told me that one of the channels I wanted which was not in the plan I had chosen could be added for a fee of 4.95 per month which I agreed to. After installation of the dish and activation I discovered my extra channel was not included in the channel lineup so I called DirecTV to get them to add it. They informed me that was not possible and that in order to have that extra channel I would have to upgrade to a plan that was 18 dollars per month extra. After arguing with DirecTV for nearly 2 hours we finally agreed that they would credit my account with an amount I could live with - still much more than the original agreement but that was all they were willing to do - an increase of 36%.

Companies that engage in this kind of bait and switch tactic must not realize that in the State of California, that is a felony. But our law enforcement seems to be governed by big business - not law enforcement. I literally have no recourse other than to post these comments which do nothing to change the culture of deceit which exists within AT&T and DirecTV. Somehow, despite their illegal and immoral tactics they have survived but not necessarily thrived. In order to thrive a company must put customer satisfaction first, regardless of the financial costs.

AT&T and DirecTV not only lied, cheated and stole money from me but more importantly they have gained an enemy for life, or until such time they can make this right to my complete satisfaction. How stupid does a company have to be in order to behave this way? For the answer to that just ask AT&T or DirecTV. Either one will do because they both are non-believers in true and honest customer service. To them, getting as much as they can from their customers, regardless of the consequences to their image is much more important. Such a shame. To make this right, all they have to do is what they promised. Nothing more, nothing less. Seems pretty simple.

When I tried to correct the billing I was told I was 5 days over the 'two-week startup'. Bottom line, it cost me $150 get out of jail free monies to get out of the tablet contract... the one I wasn't told about until I got the bill. I could have bought two tablets with $150 and used wifi as I did with my previous tablet. It took me 4 hours... 4 HOURS... OF BEING SHUFFLED AROUND AND HAVING MY CALLS DROPPED UNTIL I WAS TOLD THE ABOVE.

MOST OF THE REPRESENTATIVES I TALKED TO DID NOT SEEM TO HAVE POWER OF ANY KIND TO WAIVE FEES THEIR SALESMAN DIDN'T TELL ME about. I would recommend that you do no business of any kind with AT&T without written documentation all along the process... but then I don't recommend AT&T Wireless at all.

That day I received an email from Timothy **, AT&T Office of the President saying he will "manage the escalation and coordinate its resolution with the appropriate parties," + "Our top priority is to treat our customers to a premium experience every time they interact with us." I sent him an email response and have never heard from him. I filed a complaint with BBB, AT&T responds to BBB (2 times) saying they contacted me and resolved, which they have not. I checked balance today, it still shows over $200, for service beyond the disconnect date.

I'm extremely perturbed that they are lying to BBB and have not credited my account to $0. Even though there is a small balance that would be owed, I am demanding they credit to $0 for all my wasted time and efforts. AT&T makes revenue off being negligent and charging me for services, then I have to fight to keep my credit clean. I have a big problem with that. AT&T take care of your customers and do the right thing by clearing out the balance on my account to $0 and be done.

Now final bill came out and they are charging me 30 dollars for some promotion discount doesn't expire for another 2 months. What? But alright, I was going to let it go, it's 30 dollars, not worth another hour phone call. Now few weeks ago I called about disconnecting my tablet, I don't need Internet on it and I had it for over 2 years, my contract is over, it's only 10 dollars a month but why pay when I don't use it. So I called talked to somebody nice. They said they would take care of it. I explained that there was a problem with it before - last year when I was upgrading my phone and added another tablet they messed up something with my first tablet, they disconnected me, were going to charge me a huge fee, which I called about and was told it was taken care of.

Well the way they took care of it was that they reconnected it and I guess they extended my contract for another year. So now when I disconnected it they charged me 150 dollars early termination fee for a tablet that I had for over 2 years. When I called again I was told there is nothing they can do but to offer me 25 credit, couldn't look up the date when the tablet was bought because it was too old. Offered to reconnect the tablet again so I would have to pay the fee but why would I do that? So they can extend my contract by another year or 2? So now my bill is 360 dollars instead of the usual 200. Guess they don't want me as a customer and my 200 dollars a month. I'll take my money to one of the companies that will pay my contract fees for me to switch to them. I'm furious and very disappointed with them.

I spent hours on the phone for over 5 weeks trying to get that unlocked, meanwhile I was going over on data while being promised "in 48hrs you will receive unlock code" time and time again. I asked to be transferred to managers, to different departments, NO ONE COULD HELP or they told me there was no one else to transfer to. Finally, a customer service rep figured it out within minutes of my call in the 5th week and I was given code. End the month with a $100 data overage charge while it was COMPLETELY their fault. They will not credit me the money despite it being their fault. NEVER EVER EVER USE AT&T. I hate this company! HATE. SHADY, INCOMPETENT, FRAUDS!

Three weeks later, I received a bill with outstanding charges. I contacted customer service reps again, explaining my issues, including a supervisor from their Dayton, Ohio call center. The supervisor basically had stated that I have just terminated services as of today 7/10/2016. I tried to explain my case, but he basically called me a liar. I told him that I had placed the call at an AT&T store with the assistance of store employees, who had dialed the customer service telephone number for me. The conversation was on speaker phone & was heard by two additional employees of AT&T. AT&T are intentionally over-billing customers and I will contact my State Attorney's office to lodge a formal complaint. If anyone else has a complaint against AT&T Wireless, in any state in the union, I urge you to do the same.

When I just had DirecTV and U-Verse, I had no problem with paying the bill. It was only after I bundled everything is when AT&T started charging more than what I agreed too. Like I said, I will be cancelling with them and I WILL NOT be paying any early cancellation fees. I cannot not afford to pay the bill as it stands now, nor can I afford to pay any early cancellation fees. I just do not have the moneys to do so. I had to pay a deposit before I came to AT&T and since I am cancelling they can keep that deposit as my cancellation fees.

AT&T is no fly-by-night company, but no business can succeed long when the customer has to spend countless hours arguing with them to fulfill their contracts (written and verbal) for services - their senior leadership REALLY wants the customer to purchase. This DirecTV/Mobility bundle failure is either another AT&T error or an intentional bait-and-switch. How many errors should one accept before suspecting fraud?

I went to auto bill so I never would be late. AT&T can basically bill me anything and take it out of my checking account. That involves a level of trust with a business that is surmountable. The last three months I noticed we have kept going over my data plan, and I was getting dinged extra charges. This last month in June '16 we went over 6 times right before the billing cycled ended. The monthly bill would have increased to $90.00, and I wanted to avoid that overage charge, therefore, I called AT&T and asked them if there is anything that can be done to avoid these charges. They asked me if I had DirecTV. I told them "no", they said "Great. If you sign up with DirecTV you will automatically qualify to be on the Unlimited Data Plan."

I asked them several times "are you sure this will not increase my Wireless bill?" Two people (One of them being a Supervisor) told me "Absolutely not. Your bill will stay the same. We will apply the promo code and apply all the discounts and you only will pay $75.00 extra a month for DirecTV." I thought wow that is a great deal. I received my bill this month. It went up by $100.00 because I switched plans, to the unlimited plan. I called AT&T customer service. They could not help me. They sent me to Customer Care, and Customer Care acted like they were doing me a favor to give me a $75 credit on the bill. I am still paying $25 more than I paid last month. The representative alluded to being able to comp the rest of my installment plan that I had left on last phone, that did not happen.

I have lost absolute faith in this company. I had to wait a good 30 minutes to speak to someone in Customer Care, which means more people are complaining!!! This company is not trustworthy. I feel they jacked up my data usage so I can change plans, and they can exploit more money out of me, because I am about to finish paying for all the iPhones (one phone left and $312.00) and they are seeing that my payments are being reduce down to $250 a month! I think I will report them to FCC as well, something is certainly fishy about their data plans. How come for 12 months or more I never went over my data plan and now all of sudden every month I go over! Sick and tired of their games, and deceitful tactics! I will be giving Sprint a call to see if they want their Premier Customer back. They may pay off my entire contract, and I can tell AT&T to take a hike!!!

People who apply for the Access Program are struggling financially. Paying for two months worth of internet in one month means a lot -- especially since this mishap wasn't my fault. It was AT&T's fault. Now, I have to pay for their mistake? I was transferred over to the supervisor and she spoke to me in a very snappy and dismissive way. She told me to go to an AT&T store and speak to them. I asked her, are they going to help me with the bill, she said no. She was trying to get me off the phone without hanging up on me.

You see, I'm someone that dislikes injustice. Although this was only $6 extra I'm paying, this is payment for an extra month and that is going to put me back financially. AT&T needs to step up their game and actually help customers instead of saying "Sorry, this is all the system will let me do". It is my right to pay only $5 for the month because that is what is written in the contract. There should be no excuses to this, especially since AT&T made the mistake of overcharging me. Now I have to pay for their mistake? Work on your system AT&T. This is a total disappointment and shows me what your values are -- they aren't good ones.

They reconnected 11 days later but after 3 days it went off again. I called again and they said we had been disconnected again but could not explain why. They said they could reconnect but again it would take time. It was reconnected later that week then we got a large bill so I had to call again. They said that we owed for 3 accounts even though we had only had the internet for a few days. They eventually apologized again after multiple agonizingly long calls to so many different countries, states and people.

They reconnected us at a slightly reduced rate or so they told me and for the umpteenth time told me to not worry and ignore the bills. Some weeks later in May we received a letter stating that due to unpaid bills our debt was being sent to a collection agency so of course I called several times again. The first call to the billing department there was no apology, just a very rude and obnoxious lady who basically told me to pay the bill or else and would not let me speak to her supervisor so I hung up.

I called back several times and eventually after speaking to several people again a gentleman again from the Philippines apologized again and once again promised to look into the problem and call me back stating because of how serious it was he would raise our problem during their morning meeting. Of course he did not call back so I had to speaking again to several people and once again getting an apology and another promise to resolve the problem. He specifically told me to ignore the threat and to enjoy my vacation.

Surprise, surprise. I vacationed in Europe and my wife received a call every night waking us about 2 or 3 am from the collections agency which she did not reply to these calls and today I am going to call again probably to disconnect as this company has no care or respect for their customers whatsoever. I have called at least 30 times over 4 months and spoke to at least 50 people almost all of which have given us empty apologies and treated us with contempt as nothing has been resolved. This is by far the worst company in 55 years that I have ever had the displeasure of dealing with.

Every time I enter the AT&T store, something gets messed up with my account and then I end up receiving sky-high bills. They always tell me that they're going to set me up with great promotions and that my bills are going to be extremely low and it has yet to happen. I am done with this awful customer service and technical service. I need reliable internet and phone service as I am full-time student and I expect my internet, that I pay good money for, to work decently. I've never been so frustrated and angry at any company as much as I am with AT&T. They have yet to even recognize any of the problems that I go through due to their poor service. I can't wait to cancel my service and switch and I plan to tell everyone else to do the same.

On June 25, I walked into the AT&T retailer location (not a third party vendor, an AT&T legitimate store) to upgrade the current line to iPhone 6s and ask the same question, if I can come back to claim the free phone and the retail sales representative said yes. I even asked, if I should just take the phone that same day, and he said I have 30 days to claim the free phone. I then went back to the same retail location on 7/2 to claim the phone and add another line and bought another iPhone 6s.

The retail sales representative assist me well and explained to me that the free phone will start to credit after three billing cycles at 21.67 per month. I left the store with my two phones. Then hours later the AT&T retail store called to me, they cannot honor the 2-for-1 because the promotion expired 6/30 and they apologized to have misinformed me of how the deal works. I contacted the AT&T customer service and they escalated to special customer service and they said the best they can offer is 50% upfront credit of the phone $325. I feel frauded by AT&T. I follow the promotion rules as how it was explained to me by AT&T chat agent and retailer agent, now they are telling me I have to pay $325 for their mistake. This is unacceptable mistake from AT&T. Three different sales agents confirmed the same deal and now they are retracting their words to making the consumer (me) pay for their mistake.

All I want to do is get out of my contract. AT&T wants to charge me over $1400 for early termination fees. The last rep I spoke to put me on hold and left me there for 45 minutes so I finally hung up. I would love to speak to a lawyer about the issue of not being provided a bill when I have been asking for over 6 months. Please do not waste your time with these people. Most dishonest company I have ever dealt with. I should have stayed with Verizon.

Original Review: June 30, 2016

AT&T is out to rip-off the consumer. They have changed my data plan that was reasonable to something much more expensive because I added a iPad. They wanted my bill to run over $400 for two iPads and 3 phones. They are a very dishonest company.

Finally I made up my mind on cancelling AT&T service, somehow the line got cut-off and I had to call back and lucky for me I got to speak to a decent employee ID # ** "Donna". She was extremely helpful trying to find a way solving my issue to the point where she was limited and had to transfer me to a supervisor ID # ** "Brandon" who was another great support that made sure my issue was completely solved and I was happy to continue being AT&T customer.

I ordered a 4th line since the phone was going to be free. To make a long story as short as possible, when I ordered the phones, I tried to tell the rep which phone to associate with each phone number I was porting over. He told me it didn't matter which number he assigned because I can switch them back and forth by switching the SIMs card. He didn't think about if I needed to make changes to my account or plan.

First issue: I didn't receive the phones I requested within the 3-5 days I was told I would receive them. It took a couple of weeks. I spoke to over 4 different managers who couldn't tell me why or when I would receive my phone. They all gave me a different answer. Second issue: I didn't receive the type of IPhones I requested. They told me they had to activate the phones over the phone in order for me to ship them back to get the correct ones. Once they activated them they told me I had to pay for the taxes on the second set of phones and they would refund me the money once they received the first set of phones back. I couldn't ship them back until I received the second set of phones because I already ported my numbers and wouldn't have phone service.

Since that wasn't an option and I wasn't going to pay for taxes a second time they told me to exchange them in the store and they would have the manager waive the restocking fees waived. Of course, that didn't happen. So I called back and I finally spoke to the 5th supervisor who finally credited the restocking fees to my account and I paid the restocking fees.

Third issue: I decided I didn't want the 4th phone the same day I received the phone in the mail and returned it two days later without using it. Because the rep who set up my account did not assign the correct number with each phone, they charged me for the phone I returned since it was assigned to one of the numbers I kept. It took weeks for them to figure out how to correct it. I spoke with over 6 different reps and managers and they all got it wrong until the last one.

Fourth issue: The Switcher Program received all of the information they needed to process everything on April 1st. I received the AT&T Reward Cards for 2 of the 3 phones within a reasonable amount of time. I'm still waiting on the 3rd card as of now (I don't understand why they weren't all processed together). Again, I've spoken to over 4 managers and they all gave me different information pushing the process date back to now June 22nd. They said they are waiting for AT&T to approve the refund. I asked to speak to someone in regards to it. They said there is no contact at AT&T. I asked them to transfer me to the cancellation department at AT&T.

Today I spoke with Maria in the cancellation department. She gave me the runaround for a while and then told me that it hasn't been processed because the bill I owed on May 28th hasn't been paid yet. I told her the credit should've been processed weeks ago and if I received it I would've paid the bill then and not made an arrangement to pay it June 29th because at this point I wanted to give AT&T enough time to send my reward card because I refuse to make another payment until I receive the service I have paid for and deserve.

She told me there's nothing she can do. I told her I wanted to file a complaint. She said the supervisors were busy and she would have to schedule a call back in which the supervisor would call me at 10:15 am. It is now 2pm and no one has called me. I posted this complaint on the AT&T Community and was contacted by JP @ATTMobilityCare. He asked for my phone number so I could be contacted. He never called just emailed me. When I explained the situation and asked him to call me several times he never did. I tried to explain what the 3rd party company was saying about not being able to send my reward card but he never looked into it and said he basically couldn't help.

I then called AT&T Switcher credit one last time for a try and they told me something different. They said the rep in the store didn't put the notes in the system correctly on the 3rd line and I needed to return to the store for that to happen. I called customer service to see if they could help to save me a trip. The rep said they couldn't because the contract wasn't matching up with the switch and I needed the store to fix it. I went to the Arlington store in the Highlands and Kaylynn had her manager note my account correctly so that my credit could be processed.

I called AT&T Switcher back, they said they would reprocess it and I would hear from a manager within 24-48 hours. I never did. I called them back and asked for a manager. They transferred me to a manager and said they couldn't help. I asked who do I contact at AT&T and they said no one in particular. I called AT&T back and was put on hold when I asked for a manager. Then the rep cold transferred me to another rep who didn't know what was going on. He put me on hold for a manager and I hung up after being on the phone for another hour with AT&T Wireless.

The past 4 months has been the worst customer service I've ever experienced in my life. I have spent countless hours and gas trying to rectify this error. I have had to re-explain my situation to I'm sure at least 30 reps including managers who did not fix the issue. At this point, AT&T has screwed me out of $361.20 as well as all of the countless hours I've spent on the phone or in the store dealing with this issue.

If I knew this would happen I would've never switched from Sprint who runs circles around AT&T Customer Service. I hope the two years it takes me to pay my phones off is worth it for AT&T because as soon as I pay them off I'm going back to Sprint. The small discount is not worth the headache and time I've spent talking to over 30 people including managers, getting the runaround and being misled. I see you get what you pay for at AT&T.

I attempted to get a phone at an AT&T authorized retailer at a mall near my hotel in order to stay connected but was given the unfortunate news that I was not an authorized user on this family plan. Therefore, given the emergency I asked my friend for his phone, called the account holder, my mother, and asked her to add me as an authorized user so that I could get a phone. This is where the nightmare customer service started.

The account holder, called customer service and got a rep who instead of walking her through the process of authorizing me as a user, she decided to try to sell us on a new line or phone. The rep didn't want to understand that all I needed was to become authorized so that I could buy a phone myself. Keeping in mind that I was on vacation, dealing with incompetent customer service reps was not a priority at the time and being distraction free during my time there didn't seem so bad. Therefore, I waited 4 days until I arrived back home on Sunday to fix my phone situation.

After arriving back home, we visit an AT&T store where they told us I was able to add myself to the account via the app, shocking. 4 days prior it would have been nice if the rep would have informed us this was an option in the app or online. With this new information, I log into the app, and after spending a good amount of time clicking through many links I find the hidden option to add myself.

Then, I am in the process of upgrading my phone and they tell me they are unable to do it because the account is a unified billing account. From there, it becomes a recurring issue. 3 retailers in, there isn't an authorized retailer that can do an upgrade on a unified billing account. I visit 2 more stores and finally find someone who is able to help. Unfortunately, I was really attached to the comfort of having a small phone like the 5s and wanted to upgrade to the Gold iPhone SE. To my surprise, no one in Chicago seemed to have it. I go home that Sunday and decide to upgrade online. I expedite the shipment so that I don't prolong being phoneless and act so that my phone to arrives the next day (Monday) or Tuesday.

After completing the order and seeing my phone won't arrive that day, I decide to activate a GoPhone I bought about half a year ago. While at work, I take my lunch break walk two blocks to the AT&T store to get a sim card, the associate attempts to activate it, and AGAIN the unified billing issue arises. The associate asks me to call in order to prevent anything from going wrong (as if it could get any worse). I call from my desk at work, am on the line for about 30 minutes only to find out that whatever they're doing isn't working. They transfer me to tech support who also has no idea what is wrong. The tech support guy tells me to go back to the AT&T store and get a new sim card.

After work, I go and they tell me I need to walk 4 more blocks to get help from their Tech Support Center in downtown Chicago. I go to that location, get help from 2 reps for about an hour and neither of them can figure out how to make it work. I become very frustrated and decide it's not worth losing more time. At that point I had lost about 8 hours total to AT&T since the day I lost my phone. Tuesday comes, they attempt to deliver the phone while I'm at work and FedEx takes it back to the holding facility. I get off work drive 40 mins to the FedEx facility during rush hour only to get told that AT&T has asked for the phone to be returned.

WOW. WOW. WOW. At that point I AM FURIOUS and still PHONELESS so I have to drive back through traffic again in order to call from my computer using google voice. I get home, call customer service, flip out on Larry, who tells me it was canceled due to security concerns AKA fraud. WOW! Take in consideration I work for a fraud prevention team at a billion dollar company. COMPLETE INCOMPETENCE.

I flip out some more, ask to speak to the supervisor and he puts TR on the phone. TR decides to treat me as if my experience is all made up, which infuriates me more. He failed at getting a good understanding of what was going on. Tells me I need to physically go to an AT&T store and present my ID so that my account gets restored and they can begin the process of sending me a new phone (as if I had any more time to waste). I try to get answers as to why and no one in customer services seems to know why my account was flagged.

Then I argue and demand enough that they finally provide me information to their fraud prevention team. Before getting transferred to the fraud team for answers I ask TR for information on the nearest store I can go and verify my account, LIKE RIGHT NOW. TR being the insensitive and incompetent supervisor he is, gives me information to a store already closed. WOW. I then decide it's not worth going off on him any further so I cool down and ask him to get me to the fraud team. He promises to stay on the line until they reach someone, transfers me over, and disconnects before even getting someone on the other end. Therefore, I stay waiting on hold listening to a bunch of AT&T commercials and terrible waiting music.

30 mins pass, someone picks up, and puts me back on hold. Another 20 mins pass, I give up and call back the number TR provided for the fraud team. That number ends up routing me back to customer service. I get Manny on the phone who AGAIN makes the same promise TR did and leaves me waiting on the phone for another 30 mins. I hang up call back, at this point AT&T has sucked the life out of me and I have no more energy to put up a fight. I get Monica, who actually seemed genuinely interested in helping. She goes back and forth trying to find someone who can help me only to tell me there's no one currently working that would have the power to solve the issue. WOW!!! This whole story ended at about 9:20PM CST. Which is about the same time I decided I can go another day or two without a phone and switch over to another carrier.

I write this long story, to give all those potential customers an inside look into AT&T's terrible customer service. I pray no one ever has to deal with an experience like this and hope the right people at AT&T see it so that they can address their incompetent staff, primarily the fraud prevention team for waiting until the day that my phone was supposed to be delivered to cancel the order. They had Sunday night and all day Monday to go through verification procedures. Instead they waited until FedEx attempted to deliver my package while I wasn't home, and had me on a wild goose chase all of Tuesday afternoon. Also, please don't got for the unified billing option, you will regret it the day you attempt to upgrade or change anything on your account.

I have since contacted AT&T 12 times via phone, email and chat to resolve. I have been told that they finally see the equipment but show it was received after some 120 day rule they have. Unfortunately, none of this was contacted in any of the documents or discussions I had with their reps. I attempted to make my case and have received on 3 occasions promises that our account would be cleared. I even have the entire chat discussion with the affirmation. However, in each case days later I am left a message that the charges exist.

So in summary they have all their equipment, provided empty promises and the ability to extort customers unto $500 based on some 120 rule. I have found numerous others in the same situation. After the way we have been treated and outright lied to from their organization, I can only recommend that people stay away from AT&T services. They are attempting to create a side business extorting customers for fees on equipment even when they are in possession of it.

So fast forward to today, June 28th, I've attempted to cancel the request before I incur any charges that I would be pissed to pay. Well, first, AT&T are closed so I've called DirecTV whom sent me the letter confirming my "order and installation" and I've been transferred five times. No one is the right person that can assist me and after being transferred five times I have to explain my situation all over again.

Now sitting with the sixth person, he just said he is going to have to transfer me (ha this is hilarious), so I asked to speak to manager. He placed me on a brief hold and did not return with a manager, he advised me that a manager would not be able to assist me anymore than he would. So are the managers incompetent at DirecTV on handling escalations and ensuring a customer is handed off to the proper support group.

I finally got to Tabaitha who was able to cancel my DirecTV pending request. She could not cancel my AT&T internet request and she did not have a cancellation #. She said the system only gave out order request... it's 2016 come on upgrade please. So after 1 hour 30 mins I got transferred six or seven times (I lost count) and I only got my pending TV service request cancelled. She said I had to call back tomorrow to cancel the Internet request.

OH MY GOSH. Never again in my life! Then how about two agents went back and forward on who would handle my issue on the call with me. Then the agent (Jim) actually hung up and left with an agent (Melissa) that was unable to assist me all because he didn't want to take ownership. She told him he was in the wrong department.

To date, AT&T and DirecTV have not delivered what was promised. My DirecTV monthly charges are $111 plus $7.99 for equipment, plus $5.99 for pay per view. If I try to cancel the contract DirecTV will collect $433.07 early cancellation fee. This is the worst experience I've ever had with any company. In fact, I would say this promotion is the biggest scam I've ever seen. My fees are higher not lower for both services. I've made multiple attempts to resolve billing issues and questions by calling AT&T/DirecTV, only to be placed on hold, disconnected, and/or passed from one representative to the next. There is a huge breakdown in communication between AT&T representatives and DirecTV billing.

I do not have a combined bill as promised. When you call 800-531-5000 for assistance or 611 you get the runaround, and no one knows what is going on, or how to address any issues you might have. Once they get you on the hook they don't care anymore. Who has time for this nonsense, I don't, but it's important to speak up so these big companies don't continue to get away with scamming consumers.

Last week I had called in to make a payment arrangement to take care of the past due by end of month which I was assured it was ok. I did a payment that week and was told I could take care of the rest later. To my surprise my phone was disconnected today. I called in to see what was going on and the first rep actually saw there was a disconnect and potential error so offered a credit to offset the restoration fee. I asked to speak to a manager and got a Page Jones on the phone. Right from the start she was rude, ignorant, kept cutting me off and on top of everything told me she pretty much could waive the fee but she would not at all. I have had it with AT&T's incompetent business model and employees. I have been a loyal customer for years but there's is not reciprocation to their customers. They're all about money and horrible service. I can't wait to leave this company.

I followed up and was told that they could not do any refunds on closed accounts. So they talked me into cancelling the tablet when I called the first time so they would not have to refund my money. NOT to mention that them taking $81.46 out of my account monthly without my permission should be considering stealing. I WOULD NEVER DO BUSINESS WITH AT&T EVER AGAIN. THEY ARE THIEVES AS FAR AS I'M CONCERNED!!!

This move is a big burden for me as I have to make $170 over the agreed amount every month. Their customer service is very poor, the supervisors are unable to explain line items, especially one by the name of William. He was terribly rude. There is a big disconnect between their sales teams and combined billing department. Sales make big promises which the billing can't support and deliver.

On 6/25, the old number still did not work. I called the number provided. The rep on the phone just started the paperwork until I called and told me that the switch would not happen until 3 days later. Also she was trying to give me another phone number to call to complete the activation. I was furious. Last September when we moved from DIRECTV to U-verse, the phone number was switched back on the same day after installation. I escalated to the manager and was very disappointed that there was nothing he would do. I told him it is unacceptable to leave the phone number as disconnected and the new number is unknown.

My friends and family would wonder what have happened to me. One ridiculous thing he told me to do was to call all my friends and family telling them my landline would be back on 6/27. I am very very very disappointed with such service. I have been an AT&T customer for over 20 years, probably it is about time to look for other provider.

I live in a rural area. There are only 2 options for internet here - AT&T's 4G wireless, and Satellite. There is no Cable, DSL, or anything else. I chose AT&T due to some very bad experiences with Exede, and AT&T has managed to make the experience worse. First, AT&T will cap your data usage. I am an IT VP, and I work from home sometimes, so my data usage is higher than some (usually 30-40GB/month). While you can pay for as much data as you want from AT&T (it's ruinously expensive, see below), they will throttle your usage after about 5GB. It doesn't matter how large your plan is - you will be throttled to about 600Kbs or so at 5GB. I've attached screenshots to prove this - note how the speed is higher for uploads than downloads - this proves it's not a connection or reception issue.

The connection I have is capable of the upload speed (1-3Mbs), but AT&T throttles it to 600kbs or so. And by the way - this was a good day. Generally speeds are throttled to below 100kbs (that's dial-up speed). Second, I pay on average about $800/month for this service. That's not a typo. $800 per month. That's for one "home wireless" box, and one cell phone, on a 50GB/month plan. I never use torrents, stream video from Netflix, etc. That's just normal usage. AT&T offers an "unlimited data plan" if you sign up for DirecTV - but beware. That's a bait-and-switch. You cannot use that plan with your home internet device, nor can you "tether" a computer to your phone.

The "Unlimited" plan can only be used with an untethered cell phone. That makes the plan useless; if you (like me) have a need for usage above 30-50GB/month, you won't be using a cell phone for it - so you can't have that plan, which means they're forcing you to pay disastrously high amounts. I have contacted AT&T multiple times about this. Their response is to 1) to try to upsell me a completely unrelated service (like DirecTV), to shrug and say "we can't help you." By the way, side note - the average wait time for me to talk to an AT&T rep is over 90 minutes. And I almost always have to call in 3 times, because the call will be dropped (by them - I call from a landline) at least twice.

So unless you feel like spending $800/month for a service you can't use, and you have nothing better to do than spend hours on the phone waiting for a non-english-speaking sales rep based on Polynesia to try to upsell you to a "service" that has nothing to do with the issue you called about, do NOT do any business with AT&T.

I don't understand how a company can say they can't do anything for me. Once the phones are out of my hands, it becomes AT&T's responsibilities. The AT&T Switcher Offer is fake and it's to lure you into their services. The customer service departments are even worst. Once I pay back T-Mobile I am definitely switching back to them since they have better reception anyways.

I asked for hard copies of bills and was told they don't have any hard copies of the bills. I was charged for 9 GB of over data and never credited any of my roll over data. I was told that since they gave me 20 GB for same price I should be happy. I was one of AT&T fans but they are just like DTV charge fees after fee and willing to state I should be happy with the situation. I am more than upset.

After so many years of service, I asked if I could pay in installments, and they gave me a solid no. Did I mention they raised my prices? Talking to them was a joke. I could hear how bothered they were and could almost hear them "rolling their eyes." Me being a longtime customer was merely an afterthought to them. I loved working with DirecTV, but AT&T brought them down to their bottom-barrel level and they are no longer the company they once were. Needless to say, I switched after so many years with them and I couldn't be happier. Did I forget to mention I am saving now over $150 dollars a month on cellular and cable by switching to different carriers? When dealing with ATT, run!

When I asked to speak with one of the tech support personnel's supervisor I was informed that they were not taking calls at that time. It was at this point I resolved to end my association with AT&T forever. I was then informed that by cancelling service early I would be charged a $460 early cancellation fee. Funny how they can fail to provide the service they contracted for and then charge me for cancelling service. I would never recommend AT&T to anyone and advise everyone to avoid them. Looking forward to getting back with Time Warner for my tv, internet and phone service next week!

Several days later, I called to check on the status and was informed no orders were pending. I placed the order, waited for the appointed day and time, and presto, voila, I found out that NO SERVICE TECHNICIAN WAS SCHEDULED EVEN THOUGH THEIR OWN SYSTEM STATED UVERSE WAS DUE for installation. After multiple extended explanations (that "explained" nothing) with their service center on the other side of the world, I am now waiting for a call-back for the next available installation tech. I am not holding my breath.

Today, 6/21/2016, I spoke to someone at AT&T who indicated there was no record of the account being closed until May of 2016. They indicated the phone was being used and they had no record of my calling. Yet, some changes had been reversed... And the person I spoke to in May gave me confirmation the phone had been cancelled as of 1/28 and gave me a confirmation number of ** so I would have no further issues.

My mother is a senior in assisted living on fixed income. I am not sure what these people had to gain by deleting records of confirmation or indicated they had taken care of my issues which are not resolved. There are outstanding charges on her Discover bill which we believed were being reversed by AT&T based on previous phone calls and now it appears she is going to have to pay. If this is how AT&T treats seniors, they must be making millions on overcharging unsuspecting people.

I called in March 15th, 17th and 18th trying to figure out what the mix up was. I had called in every month and made full payment based on what the rep said I owed. But to prevent my service from being disconnected on 03/18/16 I made a payment of $201.82. Meanwhile the rep said they would look into the missing payments, but that my account was current until the next billing cycle 04/16/16. Instead, 2 weeks later I get another disconnect notice. I call in again on 04/04/16 make a payment of $165.49. Once again the rep assures me that my account is current, $0 balance until my next billing cycle 04/16/16. Once again I get another disconnect notice. So I call in and on 04/19/16 make another payment of $283.84 and the rep assures me my account is current until the next billing cycle 05/16/16, and to ignore it if I get another disconnect notice and that I should just wait for my next bill which will be sent out 05/16/16.

So that's what I did and the service was disconnected on 05/02/16. I called in and made another payment of $208.11 and the phone service was restored. My 05/16/16 bill comes with over $560 in credits and adjustments, which were not credits, actually Jan. and Feb. payments they failed to apply to my account. Now I get my June bill and there is a $48.17 charge for a reconnect fee. The service would have never been disconnected if AT&T had applied the payments to my account, what kind of company holds their customers responsible for their mistakes? I have been an AT&T customer for almost 10 years and up until this last year didn't have any problems. But this last year the customer service is worse than abysmal. I have spent so many hours on the phone with AT&T doing everything possible to keep this account current, my business depends on it, only to have AT&T reps continually screw it up.

AT&T fails at simple things, 7 months to start the combined billing process and 4 months to actually complete. I had a tablet that I sold in Sep. '15 and asked for the service to be cancelled, that didn't happen until March of '16. I wasn't getting a paper bill, could not log in online to view my bill, so my only option was to pay what the rep said I owe. I made 3 payments in 30 days, based on what the reps said, each time I was assured my account was current and each time I received a disconnect notice in 1-2 weeks following the payment. Terrible customer service! If you are looking for a phone service provider for your business, stay away from AT&T. The amount of time I have spent on the phone dealing with their incompetence and loss of phone service, due to their incompetence, has resulted in a loss of business that I may never recoup.

This all started in April. My landline phone and computer went dead. I contacted AT&T and they sent out a tech a couple of days later. He couldn't find the problem so another tech was sent the next day. I was told the problem was in the lines in Oklahoma. I live in Arkansas. He said when it was fixed in Oklahoma I would get my service back. I did in 5 days. About a week later I receive an email telling me a tech will be at my house on such and such date to install equipment to upgrade my service. I didn't ask for any upgrades and called them. They cancelled the tech. Another week goes by and I get another email saying a tech would be at my house in a couple of days. Again I call them. I was told that for all my trouble they would increase the speed on my internet from 5 to 12 - for only $2 a month. Great. Then I get my next bill and see I was charged $7 for use of internet equipment (modem).

I call them AGAIN and find out they are also going to charge me to install the higher speed plus around $12 a month instead of $2. Glad I printed THAT off on 'chat'. I told them "forget it and leave me alone." I didn't want it increased. That's when the fight began. I thought it was settled but this month I am charged $7 plus $7 for last month - to rent a modem that I OWN. They had trouble in their lines - I was without a phone and computer for 5 days - and this is how they compensate for it. This ain't how to run a company.

I could no longer be a part of AT&T. So frustrated and upset by their crappy customer service that I close out my account and paid the remaining fee to get out. I hate this company and the public is nothing but a challenge to see how much they can get away with charging you for things. They have terrible customer service record which will one day catch up with them. No one gave a damn about how unhappy I was with their service. The phone customer service is so bad that most people just give up trying to get their problems solved. I encourage anyone to check their zip code and see if there is another company you can go through.

Then, he calls me and asks me to contact 866-563-4703 to unlock the phone. They tell me that I have reached the wrong place. They ask me to call 800-331-0500. I call the number and a person fully listens the story and just hangs up (does not bother to call back). I make another call, this person was very good, tried to create a request to unlock the phone but again it is denied because I had to use it for 6 months.

First of all, AT&T has never written in the Receipt clearly the unlock terms and conditions. This is allowing the Sales people to cheat consumers like me. I dont want this to happen to any other consumer and I would like to find out what is the regulatory law in this matter. I pay the phone in full, I also take a prepaid service and now AT&T is pushing me to use it for another 6 months. Why are these unlock terms not printed clearly on the receipt? Is this buyers beware logic?

I am paying AT&T a lot of money each month for telephone service, but NO one will assist me with fixing my phone. I even received a "replacement" phone due to this Samsung Galaxy S6 still being under warranty, all to find out that they just sent me another defective phone that was refurbished and not a NEW phone replacement. I am past disgruntled with AT&T. I will NEVER, EVER use them again. When I talked with CSR he told me that I can change to a different phone but I will have to pay over $400 for a new phone. I told him, "I am currently paying for this phone that doesn't work!!!"

AT&T does not stand behind their products. I will seek assistance in getting my phone repaired outside of AT&T. They are only interested in getting your money. They care less about customer satisfaction. I also told the CSR, "Put yourself in my shoes. If you were paying for a product that didn't work, and NO one cares to resolve your issue, how would you feel?" He stated, "I understand," but he really doesn't because I still have the same issues with my phone as before with no resolution. However, I just received a notification that my cell phone bill is due. My bill is due but you cannot fix my phone... sure, AT&T. Go to hell.

Calls drop regularly or, even better, the phone won't ring but I will receive a voice message from a call that should've rung the phone. Then there are the mysterious fees and charges on my bill that continually increase. The primary reason I'm still a customer is due to the fact that I'm grandfathered into the unlimited data plan, which isn't actually unlimited because after I use a certain amount they send me a text message threatening to throttle my data, which is illegal yet they continue to get away with it.

Now today on June 9th 2016 I saw a bill for the iPad $54.40. The reason is 5GB data plan was added to my iPad. Why would I do add contract free iPad 5GB data plan and again today is 9th and they are charging me until July 1st 2016. AT&T is a real sucker! They suck your blood, chew every single piece of your bones!!! $10.00/Month bill went to $54.40. Can someone help me understand the kind of ** AT&T Customer Rep. doing? The most funny part is that iPad has not been used at all since June 1st as it was cancelled on the very same day!!! I will never ever recommend anyone to go for AT&T. Try ROK Mobile with unlimited data, text and voice for $49.99/month with no contract, no hidden fees, no activation fees!!! Plus 20 millions songs for free!!!

And it looks like there is purple ink all underneath the screen, however AT&T said our warranty is void because there is a tiny crack in the bottom of the screen and the phone doesn't have to be dropped in order to get a small crack. It can be caused by pressure (like leaning up against a wall and your phone be in your pocket). If that's military grade then I'm truly concerned about our troops. I switched to AT&T because of their special on unlimited data and I was paying data overage fees to Verizon every month. But I truly regret my decision. I've wasted way more money with AT&T and will soon be leaving AT&T.

AT&T acknowledged that something was wrong because they saw all the dropped calls, but refused to admit it was the phone even after I insisted it was. I have 8 total lines & no other device has the signal problems of my Galaxy 6 edge. Final late April 2016 a technical support rep acknowledged it was the phone malfunctioning, but they refuse to take it back. I have never felt so cheated before in my life!

So at this point I am now out over $460.00 due AT&T's outright fraud/lies. As I have talked several reps at AT&T, why would I switched over as I had just purchased two new phones less than two month prior, without confirming that the offer would indeed cover the cost of new phones and the early termination fees.

Today I called with an issue on my cellphones.. I was transferred twice and total phone time was 24 mins. It would have been longer but I was disconnected. Disconnects are the jewel of this company. I have 4 phones and a tablet.. Only 2 phones are still under contract. When that contract is expired, I will bid AT&T farewell. They do not care that you have been a customer for 30 years. They are rude, unprofessional and the left hand does not know what the right hand is doing. DO NOT be sucked in by bundling packages and rebates. There is always a trick with AT&T.

I transferred my phone service back to T-Mobile in Feb 2016 and continued calling AT&T to get this resolved. I keep getting transferred from one department to a another and no seems to know about this promotion or care. At this point AT&T has sent me to collection and refuses to give me any numbers to talk to anyone that can help me with the situation. I have tried to document all the people that I have talked to and have documentation on the promotion. I have looked at other consumer websites and have numerous complaints against AT&T for this promotion. In the beginning of May 2016 I filed a dispute with AT&T and was told someone would get back to me in and I am still waiting.

Apparently I was quadruple charged for each phone as if it were an individual account. I went to my AT&T store, and it turned out they could do nothing but call the call center. I was in the store for 3 hours while the girl there and I talked to various people at the call center. I was told multiple times to "just pay it and we'll credit you next month". Finally we got through to someone named Jose (ID number **) who gave me a total of $299.70, which I paid. So this month when I got my bill for June 1 I was surprised to see a past due charge of $169.90. Back to the AT&T, a larger one this time where I was told things could get done, except the guy there told me his manager would have to look at it, and he wouldn't be in until the next day but he would call me by noon. Well, he tried, but by 10 a.m. my phones were all shut off.

I was on the road and was very inconvenienced by not having a phone in addition to missing an important call. When I called AT&T (the only place I could call) they told me that the bill went out on the 18th of May and I had had plenty of time to deal with it. When I said I'd received the bill two days before they suggested I talk to my post office. (Just for the record, I have been getting my bills 7-10 days before the due date from the start.) I went out of my way on my way home to my (Gaylord MI) AT&T store where the manager, a nice guy named Bill who shouldn't be working at such a terrible company told me that he had tried to figure out my bill, but had gotten nowhere. The month previously Jose had put notes on the account, the girl at the store had showed me on her screen, but they weren't there anymore, and someone had changed my password as well.

The same thing had happened when I called when I first got the May bill for $779.60. Sheldon in Tennessee had supposedly credited my account, but by the next day when I went to the store, there were no notes and no credits. I told Bill I just want out. He told me if I went to the kiosk and paid the past due I could be done with AT&T. Only the kiosk wouldn't work, so I called the call center and was charged a $5 "convenience fee" which I thought was pretty ironic considering AT&T has done nothing but inconvenience me from day one. I paid the overdue bill, even though I'd paid exactly the amount I'd been told to the previous month and got my phones restarted so I could port my numbers back to Verizon. If AT&T wants any more money they can take it out of the rebate they never sent me. Unfortunately I'm afraid I'm going to have to cancel Directv too because they are being dragged down by their alliance with AT&T.

I just tried to get online to pay the Directv portion of my bill and see I have a $16 negative balance even though my paper bill tells me I owe $106.79. I can't pay my bill online because my password doesn't work, so I have a choice-pay on the phone for a $5 "convenience fee" or be charged a $5 late fee, even though I got the bill less than a week ago. I'm going to mail it, because life is too short to deal with this horrible company any more. I've probably spent a dozen hours or more trying to get my rebate or fix my bill and I'm sick of stressing out over it. Verizon was expensive, but at least they got the bills right, they did what they said they would do and their cellphone service was better. I can honestly say that I have never had such terrible customer service, and I feel sorry for the decent workers there, who should be embarrassed to work for such a terrible company.

I also feel sorry for anyone still with AT&T. When I called to cancel my two phones that I didn't port over the guy tried to offer me credits to stay. I told him free cellphones for life wouldn't be enough to make me stay because AT&T would screw it up somehow. It took me 8 months but I figured it out. Life is too short to have AT&T as your cell phone provider.

So I agreed and am thankful I wrote down everything I was told and took pictures offline of the package that I choose because ever since my first bill has arrived a month ago I have spent 15+ hours on the phone, have spoke with at least 8-10 different people and still my billing is not correct. My first bill arrived and it was for $105.99, $40 more than what I should have been billed. When I spoke with AT&T I was transferred around and hung up on 2 time within the first day of me contacting them about this problem. I felt like they thought I was lying about the price it should be because they had NO promotions on my account whatsoever. After speaking with 5 different people that first day and being hung up on I was credited $75 on that first bill for my trouble and promised that my next bill would be the corrected amount.

Also none of my visa reward gift cards were showing up on my account either which was one of the reasons why I ended up going with AT&T to begin with. Got them to issue me 2 of the $100 gift cards and said there is nothing they could do about the remained $100 I was suppose to receive so I figured that some was better than none and cut my losses on that. So after they told me my bill was fixed and that next month it should be the corrected priced I get my current bill to see that it is $95.72 which is still $30 more than what it should be.

Now I have spent even more time on the phone multiple times a day with multiple people. I have had one guy talk to me. He was so rude. I continued to ask for a supervisor or a manager and he continued to deny me that option and continued to say he would fix my problem. After I told him I didn't want to speak with him anymore he stated that he would fix and adjust my current bill to the corrected amount and that I should see the change on my bill within the next 24 hours. That never happened. Called again to find out that my internet was not the speed that I was suppose to be getting and had a 2 hour conversation trying to figure out why I was being charged too much for the smallest internet they offered when I signed up for the highest. She was helpful and got it changed and set me up to have a new modem delivered and a discount on my next month bill (cross my fingers that that happens).

Called again to speak with someone about why my bill wasn't updated and to request to speak with a manager right off the bat for them to tell me that their policy has changed and the only way to speak with a manager or supervisor is to put a request in for one to call me back within 24 hours. So I did that and lo and behold no one called me back. So I called in again and demanded a manager after I told them I was never called back by one and it has been over 48 hours since I requested that and they got me to a manager. She told me that no one is able to change the amount billed after it has been billed so the guy I spoke with and told me the bill would be updated within 24 hours lied to me and was rude and denied me speaking with anyone else. She continued to tell me what was on my account and told me that was I was saying was suppose to be there was not on there so again my promotions were not on my account.

There was nothing she could do for me other than submit a claim and have someone call me back within 72 hours. If that actually happens. We will see. I have had service with WOW cable, Time Warner, Dish network before AT&T took over and have never had a single problem with my bill and being over charged. But so far with AT&T my first 2 bills have not been right. My pricing promotions I signed up for were never added to my account. They still can't get me the correct pricing on my account, and I lost out on a $100 visa rewards gift card because of the non added promotion.

I am so sick of dealing with AT&T I cancelled and switched from WOW which I was getting around the same TV package and better internet for around $80 a month there and only switched to save $15 a month plus receive $300 in rewards visa gift cards for me to be charged way more than what was originally quoted and to not receive the correct amount of rewards back. I am so very, very, very, very close to cancelling my services with AT&T and going back to WOW. I am giving them one more chance to correct their mistake and right the wrongs done to me. I will talk to this person about the claim submitted and see if they can adjust my bill for next month and get it corrected and see if they can give me some sort of discount on this month's bill to cover what overages I was charged.

Even if they can fix my bill a little this month and my next month bill is not correct I will leave this company and make sure that everyone I speak with about cable knows to not trust their services to AT&T. My mom has AT&T and has had problems from the beginning. The only reason she is still with them is because they are the only cable provider in her area. My brother signed up with them the same time I did and is having the EXACT same issue I am about the promotion not being added to his account. A few co-workers I have talked to about AT&T have told me they cancelled their services because every month they were being over charged and that AT&T could not fix the issue and they were tired of dealing with them. When I told my own boss I was setting my cable up with AT&T she laughed and told me good luck. She left them a while ago after TOO many problems. I should have never have wasted my time and switched services.

I have been in the customer service field now for 10 years and would never even imagine treating my customers the way so many AT&T reps have treated me. I have called in and bitched and complained and have probably been horrible to talk to and I dread being like that because I am in this industry. I hate being that person and apologize over and over again when I get a nice person and I am just bitchy and mean because it is not their fault. I am at my wit's end with this company and my next conversation and bill with determine whether or not they keep my service.

Only He Forgot To Put Me On Hold! He started to talk about me. He told another coworker that He wasn't transferring me to Nobody and he doesn't care who I am. He also said something like "That's How I Do" or something to that effect. I continued to listen to this horror then he finally put me on hold. He came back on the line and went back into customer service mode and told me a Manager named William will be calling me back. I calmly asked his name and he told me it was Erick **, ID#**. I'm not sure if he was telling me the truth but he did also state that the call was being recorded. If someone were to listen to that recording, they can verify his disregard of the Code of Conduct. Account_Number: **.

Consumer's Desired Resolution: DesiredSettlementID: Other (Requires Explanation). I want the whole contract voided. I want to return the equipment that I've had for only 2 months and I don't ever want to do business with AT&T ever. I am shaking with anger and definitely started crying while listening to "Erick." I have NEVER heard anything like that in my life. He simply forgot to put me on hold and started to talk about me in a derogatory manner. I tried calling back 2x but I kept reaching the same customer center where no one would let me speak to a supervisor. I want out.

So, I hung up. I called chat again and talked to a nice fellow. I explained what happened and he told me the payment was never received. I told him (which I did), I printed out a copy of the credit card statement showing the bill was paid. I said, "I can fax it to you, mail it to you or your company can call my credit card company. I will give permission." He said, "I believe you. I will put it in the system that it was paid'" and he gave me a confirmation number. So the next day, I look at my credit card and AT&T removed the payment from my card and it showed, 0.00 dollars. So I chat again with AT&T and tell a lady again what happened. She said, "I will set up the payment to that credit card and took away the late fee," and gave me a little credit for my inconvenience. How nice. So a few days' later I check my credit card and there are two more entries with 0.00 for 5/30 and 5/31. Now there are three.

By this time I have spoken to 5 people on chat at AT&T. So this rep falls on himself, "it's all my fault. Blame me. I did a terrible thing. Don't worry, I will take the blame for it all." By then I had had enough. I have been with this issue for about two weeks trying to pay my bill and this guy falling on his sword was not going to get my bill paid. So I said, "I want a supervisor or I will cancel my account." Eventually a supervisor comes on and I explain the problem and all that has happened. She pretty much accused me of not wanting to pay my bill. "Your bill is $112.00 and you must pay it or you will get another late fee." I said I have been trying to pay it. She said, "I see it is not paid!" I explained in detail what happened and she did not read what I wrote nor was she listening to me. She was so rude. Tunnel vision. Pay the bill.

So I told her I want to cancel service. She told me to contact customer service and I asked her for the number and the number she gave me was wrong as I wrote what she wrote. She was person 6 in two weeks. One of the reps. said the bill was going to be paid, rep #3. But the 1st payment I paid on 5/22 was removed on 5/25 by AT&T. Then all together they did three tries, but 0.00's. So I don't know which of them did this or if #3 will actually pay it. So I am cancelling my service. This has been like charging up a mountain to get this done. Each time I was on the chat line for 1 to 3 hours each. Have they really gotten that bad in their customer service? So, I went to google to see if anyone else complained and here I am.

They overcharge you I assume so if you don't pay they can write it off as a loss at the end of the year. So either way they have done nothing more than scam us as consumers and the government, by worrying of what they call A LOSS... WHICH isn't a loss because the charges are just made up. I did not realize they had so many unsatisfied distraught and disgusted customers until I started looking online. I thank God that I'm no longer with them and I will go live in a cave before I would use AT&T ever again.

Call back, got transferred all over until the last transfer at 4:59 said, "We are close. Call back during business hours." Which is on Monday. No Tv or internet. My husband can do any business. I can't take my test for school. I have 4.0, that's out the window because now I have a zero for a test. These people are the nightmare from hell. I really hate that I have to keep dealing with these liars and thieves. I am really considering selling my home because they are the only that can service us. I wish I can just wake up from this nightmare. I think I going to get an attorney and see about starting a class action lawsuit. They know that they are overcharging people. THEY ARE NOT CHARGING YOU PER YOUR agreement.

Finally went to the store (5 miles away) and had to wait because the kiosk wouldn't work. I had to wait for someone to do this - she had a hard time figuring out how to pay, too. This was a big waste of my time and NO ONE FROM AT&T REALLY CARES!! I will be moving my cell phones to another company because I do not care for their lack of customer service. This shouldn't have been this hard!!!

Second issue. My purchase was on the 17th and I bundled my DIRECTV and internet service. When I receive my first bill it was over $400. Apparently it takes them 2 months to figure out it's Buy One, Get One free and also that I've bundled everything, and they changed my due date to the 7th of the month. I called again and was told that because I bundled they changed the due date. I explained I had my car payment and mortgage payment due on the 5th so I had purposely purchased in the middle of the month to avoid a heavy payment cycle. They changed it, or so I thought. 2 months later bill due on the 7th. A lady by the name of Susan, on June 1st, finally fixed it so my bill would be on the 17th. However, here it is June 2nd and now my bill is overdue. Figure that one out!

I called again and I'm told that because "I" changed the due date the bill is now overdue and had late charges one day later. She stated that because "I" changed the due date it messed up the charge cycle. I told her that AT&T had changed it without my permission. She continued to place the blame on me. And now the bill is $353 because I have to pay the month in advance. So $253 for a 10 day difference. She also told me that AT&T credited me $139. I told her, "No, that's money I had already paid AT&T for the free phones and it was my money, not that they gave me credit." She couldn't understand. When I asked to speak to a supervisor I was denied because she was already telling me what the supervisor would tell me, as she raised her voice to me. Totally RUDE and DISRESPECTFUL. Switching was the BIGGEST MISTAKE EVER!!!

Another thing is AT&T is shorting me $300 on the offer and can not give me an answer on why they are not paying the full early termination fee. So let's just say AT&T is no better than Sprint. They advertise great offers but can not hold up their end and now that I am a customer their customer service is no better than Sprint's as well. I am out of pocket $800 and very frustrated that I went from one crappy company to another. I would not recommend either company! We should all just buy a pay-as-you-go phone.

Now on my second month they are trying to charge me again the 450 deposit and the first month bill. I have spoken to a minimum of 4 people that have assured me this is an error and will fix itself when my bill is due. Now my account is suspended for this duplicate amount they are trying to get me to pay. Not one person on the phone can help me. I have spoken to at least 15-20 people at AT&T. If I owe money that's one thing but everyone says the same thing - it's in error but yet nothing gets done there. How much money can they take from me is my question?

I have read similar customer statements on this website and others of these deceptive practices. I think it is time that we as consumers get together and make it very clear we will not stand for this deception. That we will take our money elsewhere. Because that is all it is about with this company is how much extra money they can cheat us out of.

They will tell you it will be there the next day but when you check the tracking number it shows standard shipping and will be 2 states away 2 days from then. You will go on your phone to contact them since you do not have Internet service but you will not find their number because they attempt to hide their customer service number. You will finally find it but you will not get to talk to a rep about cancelling because they are not at work yet. ConsumerAffairs makes you give one star but AT&T deserves zero stars. As far as I can tell they are hell bent on buying the competition and completely screwing the American people.

I kept my cool, she then says "I'm sorry but I need the mobile number on the account." I then ask "what's the name of the department, so when I call back I'll know which department to be transferred to." She did not want to tell me. She wanted to continue to assist, but at that point I didn't want the assistance. I called back 5 minutes later to get yet another rude customer, angrily tells me I can't call for my mother because my name isn't on the bill. They don't give a representative # upon helping you, so if you have a complaint against poor service you really can't put in a complaint.

Seriously, if you can't stand your job, then move along and let another person work there who would do the job better than you. It's called customer service. You customer service reps are there to help customers at the company you work. You are a direct reflection of your company. Learn how to do your job efficiently without the attitudes.

Again, I was lied to upon switching because the guy told me that I would be covered fully by their rebate offer. I am waiting to hear back from this Young company concerning this rebate offer and I am anticipating for this to become another epic fail just as my experience with AT&T has. I hope that this review will save someone else from making a huge mistake with switching to AT&T. If something seems too good to be true, it is. This is false advertisement at its finest. I even gave AT&T copies of my last bill with C Spire to prove the amount that I needed to get out of the contracts that I was in.