AT&T Wireless Reviews

AT&T is more expensive comparatively but the service and support is superior. We plan to 'pay-off' all devices and change carrier though.

8 years as an AT&T customer but for over two years I was seeing two billing dates on my statement. I still pay by my original the 24th of the month. In October I found out that there is a $ 5.00 late fee charge. I contacted them and they said was a mistake and won’t happen again. Whatever. I assumed it was over. Worst the November bill came up with a $106.00 more. I contacted them. They transfer me from one to another finally hang up on me. For years I transfer their money exactly by the original due date. They know this. I was wondering if I was their random victim?

I tried to upgrade my wireless service $66 and Internet $60 ($120 total). They told me that I would save a lot if I get DirecTV. I agreed to their estimate and ordered $135. After spending more than an hour on the phone, the summary of charges came by email with outrageous amounts (over $200), way above what I agreed and discussed with the "supervisor". I tried to call back and after 4 reps and more than an hour still can't cancel the order. STAY AWAY FROM THIS FRAUD.

Due to DECEITFUL SALE TACTICS by a store manager in 3/2017, repeated efforts to correct the issues, and the repeated volleying from one sales person to another, between U.S. customer service and another country as well as from one department to another with promises that the issue and the lies will be resolved --- I was offered a FREE Samsung Galaxy Note 8 by a representative --- no ties --- FREE. In addition, I purchased an AT&T Primetime Tablet both resulted in two transactions - 1. 51.00 2. 205.00 no installment plan for either. However, I received notification through text over a 2 day period that the tablet purchase was under an installment plan and amounts not authorized were charged to my bank account.

On the first day of the new Apple X iPhone, I went to my local Apple Store. I waited in line and they had 2 phones for me in stock. Of course, the local AT&T store had zero in stock. So, the Apple person inputs all of my AT&T information into his handheld device and receives an error message that AT&T can't verify my account. We call the 1-800 number given for AT&T--all the information seems correct. I live in a town that doesn't receive mail delivery to the street, so we try changing the address. No luck--now it's been over an hour trying to fix the problem. The Apple salesperson was a saint. So, I drive to the AT&T store a mile away, and he pulls up my account information--can't see anything wrong--can't see a problem.

I went to the AT&T store and was the first in line to order the new Apple iPhone X. Email from AT&T said I would be getting from 11/3-11/10. I chatted with AT&T three times in the interim they said they’re doing everything they can. Today 11/10 when I checked my phone’s status the dates disappeared and they just say “in progress”. Now I just got an email from AT&T saying shipping date changed to 11/24-12/1. What kind of lousy service is this? Defeats the whole purpose of going to an AT&T store if ultimately you're worse off.

They messed up our bill for 2 years and made us pay unnecessary taxes, because it's their fault initially they agreed to credit 50 dollars as courtesy which never came through. Now, they say they never agreed to give credit and they it's not their fault for us paying additional taxes. They were suggesting to get this resolved with City Hall. I used to love AT&T, they used to care so much and help wherever possible. They don't care for customers anymore even if they are losing accounts with more than 7 years of history.

Got a 24 month cell phone contract from AT&T. They provided a phone for a nominal fee. Paid a month in advance to begin the service. At 21 months the motherboard on the phone quit. No phone. After about three days negotiating on the phone with different representatives the best they would do was to send a phone to me which cost was more than the original amount paid for the phone. I determined then I was going to cancel my account when the time was up. So I paid two three months service for no service and went and got another phone and provider.

AT&T charged me a lot more than they said they would so I dropped them. Try them if you got plenty of money to throw away but I don't recommend them to anyone.

What I had when I walked into the AT&T Retail Store in Clinton, TN: Under no phone contract, No debt on my 3 phones, Unlimited data that slowed after 30 gigs. What I was supposed to have when I left 7 hours later: DirecTV with all premium channels, Internet of 50 speed, 3 phone lines, 1 Samsung Galaxy Note for $27 per month ($1,000 phone), 1 Galaxy Note Phone for free, 1 smaller Galaxy phone for $6 per month, 3 free Tablets, $399 in free accessories (wireless chargers, portable chargers, etc. etc.), a total bill less than $100 below what I was currently paying for AT&T cell phones and Comcast Internet, home phone and TV (DVR, HBO, Starz).

The salespeople will avoid answering questions to make you purchase items. A salesman tried to sell me a Apple Watch which I informed him I did not need. He said give it as a gift. I asked if there was a monthly charge which he avoided my question and kept talking until I forgot about the question. I agreed and I paid $40+ for six months. From now on if I go in I only want what I came in for. No need to talk to me about additional items. I lost my trust in them.

Lousy signal makes calling difficult. AT&T should upgrade their system as soon as possible. THEY NEGLECT RURAL AREAS and we have no service in most of our area.

So far AT&T has been 'a good fit for me and have had no trouble connecting or no dropped calls. I only use phone a few times a week and this my "take" on it!

AT&T may make it easy to sign up but when you try to go to another provider, they are slow, and their process is flawed -- expect a problem if you have to unlock your phone.

Bill is too high for the service. Router can be going bad and excuses are made by C.S. TV box goes out and excuses are made. Box is rebooted by C.S. and lasts a little longer, then more excuses. But would Comcast be better? Probably not.

Many buildings and homes do not allow me to have service of any kind. Their web page is not user friendly. I often just call when I want to add coverage for foreign countries.

Whenever I call customer service with a problem, they are very helpful, friendly and reassuring. My family has been customers for a very long time. They have a big coverage area which helped when our youngest when off to college at Colgate University.

Simply the best!!! Very professional employees... From the phone help to the store people. I've been with them for over 15 years and everything has simply gotten better and that's spread out to their customers!!!

My wife and I can always depend on them... They are a great company and I can always depend on my phone all the time. They have great service worldwide.

I absolutely loathe this company. Biggest bunch of crooks to ever walk the face of the earth. Why they are allowed to continue to lie, steal, and cheat consumers I don’t understand. The role that the cell phone has taken in our world in order to get work done, our children their homework or lifeline in an emergency has provided this company with a perfect stage to bully and rip off hard working people. And boy do they show up to the performance. They have no morals, ethics, lie to your face.

Dropped calls, long hold times and every time I pay to be out of the country the next month we are calling back to fix the bill. Other than that no major problems.

ATT's best attribute is dependability and coverage for the past twenty years all over my travels. Our family is sold on ATT and never even consider these special gift cards to switch plans to inferior coverage.

Too many areas that I have no service. Basically I have to rely on wifi... I have to turn on airplane mode then turn it off to connect to my own Wi-Fi.

It's a little tricky learning how to reach a real person thru the automated system. And their technology is so advanced that the synthesized voice is remarkably authentic sounding. But once a live person is contacted there still a 20%+ chance of being in the wrong department or transferred to the wrong extension. Now that one finally reaches the right person, there's still a 20% chance of miscommunication due to the company's inter-departmental breakdown or delay of accurate data sharing. Concerning a request for installation or hardware replacement due to age or change in services, like the addition of my fax/phone line which made my modem obsolete the technician seemed knowledgeable, but after the tech left I discovered that I could only get an internet connection thru WiFi. It works but I'd rather use a landline for online. Plus, AT&T and DirecTV is rather pricey compared to other ISP's.

When having problems you have to go into an AT&T store. You can't call anyone on the phone. They will say all is ok, and you leave and the same thing happens. Just wish you could get a phone that has no problems, whether it's provider or phone. You'd think in today's age we could get coverage everywhere but I know it's all a game with these companies to get our money and then say, “Screw you; we got you now!” When are we going to find companies who really care about their customers? Maybe they could learn from past companies who actually cared about more than the bottom line $$$$$$.

The typical value to pride ratio is less than what others are offering to the consumer in today's environment. The pricing structure has not kept pace with the market trends, still almost unaffordable. To attempt resolution with any issue with ATT is at least 45 minutes of automated Mumbo jumbo, speaking to a person is next to impossible. Soon to be selecting another provider even after 20 years of ATT crap.

It has been reliable and easy to access. When I have a problem, customer has been very helpful. It has been the company with great support. I have been a customer for along time and think they are great.

Thus far, I have experienced good results using AT&T services. The professionalism, courtesy, and promptness of their responses have been more than satisfactory, in my opinion. The fees involved are competitive and fair.

I regret that I ever contracted with ATT. I find that they are not user-friendly and I have been unable to get answers to simple questions when I needed to.

I love my ATT phone. I've been with them for many years. I would NEVER switch... EVER. I am very happy with the customer service support. I am pleased with the speed and reliability of the network that they use. Anytime I have an issue of any kind all I have to do is call. They are more than happy to help in any way... I love my phone and the ease of use... It's not nearly as difficult as I had thought it would be when I got my new phone and needed to transfer all of my info. If I can do that... ANYONE CAN... I, overall, am more than happy with the service of my phone provider. Easy to contact and easy to talk with.

The telecommunications customer service with any of them, are all overseas - and foreigners do not like Americans and could care less about the kind of service they give to them. What I experienced within the last month has put AT&T and others technology back to where it was 20 years ago; I know better than this. The salesperson entered an incorrect code and cancelled a few things such as my home phone and DSL.

2 chats + 4 calls + my time wasted = 0 revenue. I will not spend an outrageous $180 on cable (WITH COMMERCIALS) to have my calls outsourced. These employees of AT&T have ZERO permission to do anything and sound like a broken record asking to update your info with ever transfer. In the end it took one US based csr under 2 mins to resolve my issue, but it was too late. I cancelled. Protip(s): Hulu or Netflix charge about $10/month and you don't have to FF through commercials and digital antennas aren't as bad as sitting on hold with India sooooo make the move - I promise it's worth it! If you chose to keep cable (any cable) then tell their recording you would like to cancel - they will hook you up with a real representative that has authority to help you and not waste your time.

This company provides the WORST customer service!!! And tries to SCAM: Did you know that when traveling abroad, it's not enough to turn off your cellular and roaming? You have to call a rep to have it turned off? One department doesn't speak to another, and they dropped my call after 1.5 hrs on the phone, explaining this! You SUCK! Now the "Unified Billing" is telling me to go to a store. They can't see notes from other departments and webchats. Why are you so INCOMPETENT???

I called customers service about a mistake they made on my account that resulted in extra charges. I talked with several people that couldn't help me. The last one I spoke with was Wanda. She was no help and hung up on me. Would'nt even listen to me and hung up. I called back and talk to someone else. It seems they have my account so messed up that the higher ups have to figure it out. Watch your bills. Make sure they don't combine them unless you want it that way. I've spent about 5 hours on the phone trying to fix their problems. Rude people. Treat you like crap.

After using different services, I returned to ATT because service is available nationwide. In addition, customer service is available from numerous service centers.

My family and I have been with AT&T since they were known as Cingular Wireless, and since we have been with them, we have never had any major issues with their service, or their customer service.

AT&T overall is ok. I have been a long-standing customer with them for years. While I can't say they are the best and most reliable, I can say they work with you as far as payment plans go so that you will not be disconnected.

Basically a good company, but recently we have had some connection issues within our home area. Dropped calls and unable to call out but we are hoping this is only a temporary issue.

I mostly have good service with AT&T. I hate that there's so much automation. Have trouble to pay bill by phone. You get charged for talking to someone in order to pay a bill.

I've been using AT&T for about 15yrs and overall they've been very dependable. I would recommend to anyone who wants a dependable wireless cell phone carrier.

Switch to them in June. Nothing but problems. Stay away. A bunch of liars that don't back their word. We are paying more now than our previous carrier. Plus we are out two new phones. Broke and they forgot to put insurance in when I called back for them to fix.

I've been an ATT customer for about 8 years. I used to have DSL service that ATT changed to U-verse with the promise to lock the price. First bill I received it said the price was a promotion for 12 months, called them and they confirmed and said that I won't have any problem, when promotion expired, just call them and they will put it back. But that was a lie, year after year I have to fight the customer service to change me from one promotion to another. Finally they offered me to join internet and iPhone bills for 1 year (promotion again) to save me $30.00 and they also will increase the speed (which I did not ask for). Result, I have got a bill for $190, about $60 more than I used to pay for both bills separately. So, my question is why I'm still with them? Too slow, I guess. Looking right now for another company that can honor what it promises.

There is No one who will ever call you back when you call the executive office... They listen... but they do not hear. They hear but they do not listen... Why doesn't this ConsumerAffairs turn all these complaints over to the FCC Federal Communication or The President of the United States... This AT&T has a license to steal... They definitely need to be investigated.

Their coverage is dismal, even in my own house, I only have 1 bar. We never call them with a problem because it takes way too long to speak to someone so we always go to their store and speak to a rep.

This company service is great. Customer service is top notch, very professional, knowledgeable and helpful. The employees takes ownership of each call.

Terrible company & employees! They don't keep their word and don't know how to tell the truth! Even the company's president's office can't do what they promise. Customer service is AWFUL!

There is a lot of turmoil going on within this company. The communications between departments is very poor. The salespeople don't seem to understand the limits in the installers. The installers aren't trained well. We have a microcell tower that only works 70% of the time because it is dependent on our horrible wielding. Signal in the neighborhood has been very poor for months, if not years. It has been very very frustrating.

I like the ease of use of their website and I have never had to call customer service. And if I have issues with my phone, I just bring it in to one of their stores and the reps there show me what I need to do if the issues happen again. The fix is almost always as simple as turning my phone off then on again.

I've been an AT&T customer for almost 15 years. They have improved significantly in the last 3 years. They've gone from miserable, subpar customer service to close to exceptional.

AT&T was a monopoly and got split up only to get together again. I am very unhappy that AT&T has regrouped and ended up bigger. Monopolies are usually not very pro-consumer.

Been with the company for over 10 years, but they won't consider this when trying to upgrade. I have 3 lines but if I want to upgrade I need to have 4 lines. What am I to do with a fourth line? I was happy with this company before but now that they have the thing called Next it sucks. Time to say goodbye AT&T.

I have had this company for years. There have been times I wanted to change but they always step up and make it better. These days it is really hard to choose. As long as we have a good signal then all is good with the service.

Their customer service is terrible. I have called multiple times on different issues and often I get the wrong department. AT&T reps are nice, just not very helpful.

We switched to AT&T for better coverage. Some is better, some is worse. In areas of good coverage the data speed is very good as is reception. In bad coverage we can't even call for help. Some of the bad areas used to have coverage.

Attempted to switch to AT&T Wireless after receiving an offer in the mail for a free iPhone 7. Customer service assured me via chat that I was eligible for the offer. After attempting to activate the phone upon receipt, I was informed that the offer was only available to those porting in a number and that my number was not eligible to be ported. This was contradictory to what I had been told via customer service chat. After spending about 2 hours on the phone with multiple people, they determined that my number was not eligible for port. Because of the confusion they would honor the promotion anyway.

ATT store agents failed to unlock my phone properly prior to leaving the country, during my vacation and after my return blaming me for their failures. ATT still owes me over $1200 in back credit. They are denying issuing this credit despite its showing in the statement. My contract with them is only for $72.39 per month yet they charge me up to 600-800 sometimes. I call them, they give me credit and it shows in the statements but it doesn’t post neither adds up in the bills every so often. All their employees are arrogant and rude and abusive of their office. They never solve the problem only part of the problem.

Cellphone, DirecTV NOW and WIFI Internet with AT&T rules! They have excellent service and customer service, which I have had to use! But their price on phones is a bit high!

Their internet is very slow and their customer service is poor. On line for 20 minutes before you speak with someone. Charges on the bill for things that I did not want.

I keep dropping calls and have to tell everyone that calls that I might drop the call and to call back. ATT gave me an app - Mark the Spot - to report the issue every time a call is dropped, but nothing seems to happen.

When asking about rates initially I was told something different by each person with whom I spoke and that includes someone calling himself a supervisor.

I like the ease of payment. However, a few of the store associates are not familiar with the store products. I recommend loyalty discounts for products and services and a larger variety of inexpensive smartphones.

They provide good service but the amount they charge is never clear and when they say they are going to credit your account they add a higher bill and with the credits added the bill doesn't drop in amount. Then when you ask why it hasn't dropped or what are the charges they can't explain or try to explain but it never adds up.

Their customer service is excellent. They have given me multiple credits and let me out of contract due to service issues. I moved. Went to Verizon. Horrible! Now back with AT&T.

Dealing with AT&T has been a nightmare. From telling us they would forgive our final bill when our house burned down in the Valley Fire of 2015, then taking us to collections, to refusing to unlock our sim cards when we tried to switch providers, to having log-in problems every single time I tried to use their website.

After staying with ATT for 6-7 years I have been treated with Customer Representatives as if they don't value customers anymore and they do not care about their needs. I use to be on calls with ATT Customer Care for 2 sometimes 2 and half hours being transferred from one department to another. They use to pass along the ball from one customer representative to other who may respond somewhere between 20-30 minutes each by saying this is U-verse account which I do not why even after removing DirecTV an year back. U-verse and ATT is bad combination especially for loyal customers who have been with ATT for so long. I was just asking to remove some unnecessary charges which they charged even when the account was suspended.

Would like to be able to get service right away when I use the brick and mortar store. It seems like any time I go in there they have a wait or the kiosk to make payments is down.

I don't usually have a problem with AT&T. However in the rare instances that I do, I have a problem communicating with the person to whom I'm speaking to. They don't seem to understand what I saying, and I cant understand them. I attribute this to the language barrier when I have called for technical resolution.

Customer service agents are typically nice people. However, they have to deal with AT&T's antiquated policies. Will search for a new plan with better prices when get next iPhone.

Good price. Greater reception in my area than my friends with their free phones and their fancier larger faster data phones than what I have. They come to visit me and have trouble with calls dropping and not getting out.

There is practically no customer service when dealing with AT&T. You will be passed between 3 or 4 people. I was on the phone for 3 hours one time trying to get a billing problem resolved. I think they do this so you just give up and pay their high fees.

Over the years I've come to rely on AT&T for my cell service in both my car and cell phone. The service in my car is reliable almost anywhere I go and I've found the cellular service on my cell phone is as good as or better than any other service out there.

AT&T is a great company, not only do they provide great service they have employees with so much knowledge and eager to help no matter what the situation! AT&T is very affordable and has so many options to choose from.

Not enough towers! I was in Benson today, population 5100. Most times I had 2, sometimes 3 bars. Here in North Tucson, always one, sometimes 2 bars. That is absolutely pitiful!

They are so good. What irritates me is when you talk to someone they tell yea they can help with a new phone and then you talk to another person they tell you different. That's what makes upset with them.

I find AT&T very reliable. The tech assistants in the sales office are very willing to assist with the most simple problems. I am never aware of lack of coverage or lost signals or dropped calls.

The service is lousy in the area where I live. I don't like that My Phone is Service Locked to AT&T. It's my Phone. I purchased it so I should be able to Use whatever Provider. That I want!!!

AT&T customer service agents although I'm sure are good people, they are trained to sound like Carnival "Barkers". Take one issue and talk to three agents and you will get three different responses. I have received several special promotion flyers in the mail and would like to have DirecTV and Hughes Network. But when I respond to the promotion I get the biggest runaround I have ever seen. The original agent will communicate a service cost, get your SS# and credit card # and then pass you on to another agent for installation scheduling. When that happens and the final cost is communicated, the cost is much higher than the first and you are paying for channels you didn't ask for, Example, NFL Network which has an extra charges. Signal strength is weak everywhere I go. The armband on my Gear S2 broke and I was told I had to buy a new watch. What!!

Since I have had ATT - they sold me boosters, microcell towers, apps to let them know when I lose service - but bottom line the service is terrible.

Been a AT&T customer for 52 years. Never have we got such sorry service. This includes internet, the worse - Home phone is decent - wireless is terrible. We are at the place we are going to make a change.

It can take many many phone calls to straighten out a problem and it takes as many if not more to change anything on a bill. It can be very frustrating attempting to make any changes.

I been with Sprint, Verizon and now AT&T and they all have the same dead zone. Verizon is over price and hard to deal with. Sprint when I had the push to talk was nice for work. AT&T, gave me a better price than Verizon, like in half and then you get the Verizon email and letters. We want you back and not at your price.

ATT has been helpful for the most part. I am, however, NOT happy with the prices and their plan offers. There should be more plans available at more reasonable costs.

Better presence when answering the phone, simply put before you address them as ma'am or sir. Take your time and find out what the customer wants instead of assuming.

It took almost two weeks to have a phone unlocked so I could change providers. I was sent into the Abyss of customer service representatives to have to repeat myself over and over again. Once even getting transferred to the Collections dept. I was told my phone could not be unlocked because there was a balance on the phone, but that was not true. So every three days after submitting a new case and speaking with several managers (I even think it was the manager that transferred me to the Collections Dept.) I received a blanket email telling me my request had been denied due to the phone having a balance. I was told that the process was automated and that a "real" person couldn't help me that they had to keep submitting a new request. Finally, via a CHAT and within 15 minutes, my phone was finally unlocked. Amazing isn't it? I will say I never had a problem with AT&T until I had a problem.

I have an iPhone that was paid with cash in 2014 and service with At&t plan for 3 years. I then purchased a pre-paid monthly card and their service is horrifically slow and many times with no service. I went to get Verizon pre-paid plan yesterday and At&t LOCKED my phone and holding it ransom for 6 months on a Pre-paid with no contract nor commitment. How is this legal??? It's so deceptive and I am disgusted with this company!

Beware of the AT&T trade in program. I tried to take advantage of this scam and they STOLE MY PHONE. I traded in a perfectly good iPhone 6S. They never contacted me to let me know they received it. I had to call in to find out they did get it. They told me it was worth $60, stating it did not work properly. Ridiculous. I said, "So send it back." I shopped it at Gazelle.com and at that time it was worth $215. They refused to return it, and they never issued an account credit. I spent at least eight hours on the phone trying to resolve it, and finally gave up. I switched service to ** and couldn't be happier. Avoid AT&T like the plague. They are THIEFS. They will STEAL YOUR PHONE, so don't let that happen to you.

We have been AT&T customers for over 10 years. When our daughter was in college we purchased the device protection for her phone. We have paid $8.99 per month since then (2011). Recently (2017) her phone died and we used the plan. Imagine our surprise when we realized the phone that we will pay our deductible toward - is a REFURBISHED phone. I'm sure it's in the small print that they aren't replacing it with new. Anyway the first two phones have been a bust and despite the face we've had the phone for 3 weeks - we have to do extensive over the phone troubleshooting in order to get another replacement. So if I calculate it right - we just paid $579.49 for a refurbished iPhone 6. Wow... Makes us look pretty silly.

I canceled my entire account because my bill was too expensive. And then about 3 or 4 weeks later they pull out of my bank account almost 500 dollars the night before a major surgery. Is 500 the amount I owe for canceling? No. It's not. They reassured me that I would get a paper bill in the mail and it would not take out. And when I was canceling my damn account. I was hung on 7 times. So in total I was in the damn phone for 4 hours. They were constantly messing up my bill which is why I canceled in the first place but now this. I'm 20 years old trying to pay for surgeries and they pull 500 out of my bank account when I'm not even a customer anymore.

I am happy with its reliability. It has good coverage here in Puerto Rico. The big problem is it's too expensive. It needs more plans. Also why don't they do as T-Mobile and give us free calls from outside USA?

I’ve been with the AT&T four months and I like the app and the services which are affordable and the most reliable in the area. Other cellular companies cannot compete as I left another cellular company because service was unreliable in my area. However, I don't like AT&T’s fee for paying accounts at the store.

My family loves AT&T and we've been with them for years! We always get quick service, and answers to any of our questions. If the customer representative isn't well versed with any challenges we might have, they quickly find another agent who does know EXACTLY how to help us. Highly recommend!

AT&T is hassle free and if I have a problem, they seem to solve my problem with ease. You may have to hold or be transferred to the appropriate assistant but you will be taken care of properly.

We made the mistake of trying to combine our AT&T bill with our DirecTV bill. This was not the move for us and, although it took several phone calls and a visit to the AT&T store, I feel we're on the way to 'unbundling'. But the people I talked with were very helpful and patient while we tried to undo the bundling.

We experience dropped calls and poor reception. Have dealt with disingenuous salespersons, bordering on dishonest. Getting ready to go back to Verizon. Staying with our current internet/cable provider.

My AT&T cellular service is expensive and living in the foothills, and using an iPhone 6S, the reception is very poor and spotty. Usually when I have a problem or issue I'll go into the local AT&T store, and the employees are very helpful and knowledgeable.

Save yourself some time, trouble and look elsewhere. Constantly CALL your business with "Help" which is actually sales pitches. After telling them numerous time to STOP calling and mail all sales pitches, they still continue to call. Try to go through customer service but their "Security" requires: your #, business name, address, account number and pin #, which you don't know because they assign 1 to you and it's not on your bills.

AT&T internet access prices stink along with the slow down limits. The phone upgrades will kill any plans for anything else and insurance does not work. But where I live it is them or US Cellular and no better choices are available.

The ease of use with AT&T site is outstanding, many of my interactions are using the mobile app and it never lets me down. If I have a need to contact customer service, I usually go to Twitter for quick results.

Attitude is always overpriced and for the most part take advantage of their customers with pricing and constant increases. Why don't they appreciate long time customers with better prices?

Customer service is fine if you go into the store, but I'm not sure about trying to reach them by phone. I feel like their rates for data are too high, and their coverage is really spotty.

I have been with AT&T forever, I think it is the best phone company out there. I was one of the first to get tv service with them. They are lenient when you need extra time for payments.

The overall service is not great, but is decent. The amount of dropped calls has decreased over the past few years. My main complaint is the hidden fees & exorbitant costs of their services - especially unlimited texting & internet costs.

When we lived in Florida, AT&T was the only service that was reliable during the hurricanes. This was around 2005. I am a nurse and had to be at the hospital while it was going on. What a relief it was to stay in contact with my family at home.

Our service is shoddy at best here in NC. Customer support is always a long wait time. We are most definitely considering other type of services. Thanks for your concern!

I travel Southern VT to Central VT with bluetooth enabled car. I used to be able to talk entire one hour drive. The past six months reception has dropped to half.

Cell phone have become the everyday necessity! They all try and are pretty good at roping in customers within 2 year contracts! Now if they offered a plan that beat everyone else they would have to expand the network to handle all the people. So instead of having mass numbers of customers they please the stockholders.

Using the AT&T iPhone makes learning technology really easy and opens up the non-techie to endless possibilities when it comes to staying updated. I can navigate the internet better than ever before.

Mediocre service in our area. Customer service is usually slow and pushy. Although I am not totally happy with the service I have been a customer for over 20 years.

I have had varied experiences with AT&T, as I'm sure is true with any other large company. There is always room for a great deal of improvement. I do feel the cost of the services are rather high for the consistency and quality of that which is received. I'm hoping they will work hard to improve customer service and upgrade technologies to bring their rating to a 5-star level.

Great customer service at my local store... (Harbor View-Suffolk, VA) and my plan is pretty good cost wise too. Main issue/problem with AT&T is trying to get a signal at times in the area where I live. Sometimes reception is good, other times it sucks. It doesn't matter what the weather is, signal just fluctuates at any given time... Other than that I've really had no problems.

After realizing my iPhone was messed up I spent 10 1/2 hrs on the phone, 8 1/2 with AT&T and another 2 with Apple only to find my phone obviously had problems, I was being charged $15 every other day for data yet had no game apps on my phone or a lot of apps of any kind. I'm 54 so I really only used call, text, occasional internet to google info but that's about all. Yet I was getting charged ridiculous amounts of money each month usually upwards of $200 and above for one phone. In 8 1/2 hrs with at&t I had to tell the problems I was having, then directed to supervisor to then again tell problems then give landline number to get callback that never came so I'd call back and repeat with no real help to anything I described.

Very unreliable cell phone. Calls frequently dropped. Internet service slow and will cut out or take many minutes to load. Customer service ok but problems still persist.

I've used ATT for over 7 years for cellphone service. I've had few problems. Problems are handled quickly and effectively. Cost is higher than I'd like, but not outrageous.

I upgraded my phone with AT&T Next program, biggest mistake of my life, at an AT&T store. I was tacked on services that I never wanted. They lied to me about my shared data usage on the "free" iPad they offered and lied about the international roaming. All resulted in a significant overage on my bill. I called customer service multiple times, 15 and counting, but every time after relaying my story to a new agent, I got empty promises. They opened a case with "Back Office" supposedly the ultimate authority on resolving disputes and supposed to do so in 7-10 business days. Well, it has been over 2 months, 3 escalation tickets on the original case later, I am still sitting frustrated. My service keeps getting cancelled even though I have been paying my bills regularly except for the disputed charges.

AT&T customer service sucks. Put on hold for too long and changes their contract up to where you pay for more than what they are not giving to you. Rude, snotty little ** who don't wanna do what's right.

About 2 years ago my Mom had cancer so we added her to our cell bill to help alleviate some of her costs. She is doing well now and wanted to start her own cell plan. I consulted with AT&T several times since we were doing installments on her phone. On 3 different occasions they told me that the installments were done and that she could have her number and phone moved from our account. When we went to unlock her phone they said that there were still installments pending. I called them and showed on my bill that we had paid all the installments. The phone was unlocked and she moved to her on plan with a different provider. Several times I asked if this was going cause us to be charged in any way if she takes her number and that phone to another account. Each time I was told no.

Moved just down the street and transferred service. It would have been very easy to cancel service and go with someone new. We decided to continue service with AT&T. Scheduled our appointment to transfer the service location a MONTH before the move due to the vital nature of having internet service as my employment depends on it. They cancelled the first appointment and rescheduled without having an explanation for the cancellation. This cancellation put us an additional 3 weeks without internet connection. Then, the NIGHT BEFORE the appointment, they send a message to state the appointment has been canceled and to please call to reschedule.

I find that ATT uses a lot of "bait and switch" tactics to up your bill. Whatever they advertise you can add about 30% more costs when you actually get the service. You will be on hold for at least 30 minutes when trying to get any answers to your questions. The service is adequate but they are not transparent in their prices.

The network coverage is vast and reliability is high. Customer service is iffy but no worse than the other big 3 Verizon, T-Mobile and Sprint. I have been a customer of all except Sprint. Excessive wait times on phone calls, inability of service agents to explain basic billing questions and inexplicable monthly billing statements prove more than a little aggravating.

ATT is getting better. Have not noticed as many low bars and no service as we use to. Am happy with the service at this time. Wish there was better coverage away from the city in remote areas of the state.

AT&T usually doesn't warn you about price increase. You need to pay close attention to your monthly bill if any price changes. When you call they often tell you that there is another promotion that can save you money.

The customer service is not great. It takes forever to get to a real person and most of the time you get someone with accent that does not speak English well and it's difficult to understand them. But the reception and coverage area is great and there are very few dropped calls and they may be cheaper cell providers but I hesitate to try them. At least I know what I got and I can talk to my family who lives out of state with no problem.

AT&T has a good network. I have had few dropped calls. Customer service has been excellent when I have problems. The only complaint I have is that I can only refill my account with the exact charge for the month.

I've had AT&T for over 10 years. I have a good experience with them. They have answered all my questions and concerns. I plan on continue using them.

AT&T have always been there for me and have gone above and beyond helping me with whatever trouble I have had. There was one incident with one of their reps that really left me flabbergasted, but with the speed they took care of the incident amazed me. There is no way you will go wrong in choosing AT&T as your provider with whatever service you need. They will always have your back and more.

Have been with AT&T for over 20 years and have had nothing but a good experience and if I had a problem what was quickly resolved to my satisfaction. I will continue to use AT&T as my cell phone provider and I do recommend it to my friends and my family.

They don't actually follow through with the promos that they lure you in with. When you transfer from one company to another, they look for loopholes in order to minimize the amount of the "rebates" they have to pay to the consumer.

All wireless companies overcharge, at times are limited on coverage, so probably there are two companies that are the best - AT&T & Verizon. AT&T has been the best coverage for us especially as far as business calls as well. Data plans are good as well.

The cost is out of this world, is always out, nothing works right. I cannot wait for contract to end. I'll never enter into another contract ever. You must pay to get out of it. Once in you are stuck and no one cares.

Not much personal contact with them, not any problems to report, also avoid going to their stores because there's a long wait. Have had account for many years since before the flip phone.

Our internet goes out on a regular basis. At least around noon and at 10 pm. We have called them multiple times and they still can't figure out what the problem is.

I've been with AT&T approximately 15 years and I've always had great reception and service. Their price for service is high but to me it is well worth the expense for the customer service I receive.

I have been a customer of AT&T for over 20 years and I am very pleased with their service for my home phone/internet as well as my cellular phones. Their Customer Service has always been Superior and has always been able to resolve any and every issue I have had without any problem or delay. I have never considered using any other provider.

Most of the customer service employees are horrible and know nothing... I was literally on the phone for 3 hrs, holding and talking to one person after another, and after all of this my issue still was not fully resolved!

Too many no service areas still exist in California and depending on the service contract you have with AT&T determines the better your 4g or 5g service your phone receives.

Internet monthly rate is too high at $50 a month for 25 mbps. It used to be on a promotion. Now it's this or 5 mbps which is next to nothing. They want to monopolize and charge us dearly for the Internet.

They are always very helpful and I am very satisfied with the service that AT&T provides. It is not the cheapest, but it is rare to have service issues and they do offer a lot of plans to help to save money.

I'm very pleased with AT&T but they could make it a little easier to understand their billing. We sure would like to be able to get their internet service.

Generally speaking, AT&T has been pretty good to work with. Sometimes, the phone support doesn't give me the same answer that the people in the store do but this has been easy to remedy.

AT&T has great coverage. In fact, in remote mountainous areas of the Rocky Mountains, it is the ONLY provider that had coverage most of the time. However, the cost advertised is always deceptive. They do NOT provide what would be anything that closely resembles customer service for the phones they sell in the store. If you buy the phone from them, you better be prepared to be told it is not their problem if there an issue with the phone. I dislike dealing with this company.

I love the fact that my minutes roll over from month to month. I don't like having to. It a new phone every 2 years. I like how you used to get free phones or low one time payment.

We have many calls which are dropped and sometimes only have one bar on the connection. Also, our bills are extremely high for only two people. On the good side customer support is very good.

Can't talk to a person. People at local stores tell you what you want to hear and not reality. I guess you call that lies. I switched from Sprint to bundle. Terrible error!!!

I've had an account with ATT since back in the 60's. They made and set the lines and they give the best service. Very courteous and respectful. The service is fast. If I have a problem, they come right away.

AT&T used to have the best service of anyone. Now service is terrible. It was too expensive compared to other plans. Now they have DirecTV, the prices are skyrocketing.

They keep changing things like PW requirements, reaching customer service, serpentine explanations about billing, and the coup-de-grace, their international plan to sign up when traveling abroad: imagine my surprise at an extra $290 in my bill because of their incomprehensible explanation. My adult sons are pretty savvy, and they were taken in as well. Other than that, staff at stores have always been fine.

The tv service we had was being switched to DirecTV and we were told our bill will be higher and we would have to switch providers or go with another provider. We have been loyal customers to AT&T for many years yet no offers were spoke of, our loyalty has been forgotten.

For the last six months and beyond that AT&T U-verse has been billing me for changes which I did not request them for. Have to go online to protest the bill and the charges that were unfair made. Each time I spent anywhere from 1 hr or more to get billing and credits like they were when I enter the contract. AT&T and DirecTV has 28 million customers and have a bad reputation of fraudulent billing practices. If they overcharge 1.00 every month to rewards them with a 28 million dollars windfall in revenue. The consumer has no options in this matter but to make a complaint. And they still want you to honor the contract. Why they just keep doing the same thing each month. I am tire of the **. I have 3 months left on my contract but I am filing this complaint because I know that they are going to bill me for the rest of the time which is unfair because they are the one that broke the contract.

AT&T Internet has completely gone out 4 times in the past 11 months. At the end of August I decided to give them one more chance and upgraded to fiber as I work from home. Less than 2 months later my modem died and it took 2 days to get a tech out. He was to arrive between 8:30 and 12:30 but was later than 12:30. Their customer service provided no help and there was no urgency despite my recent upgrade and having been with AT&T for 10 years. I will be switching to Spectrum and hope their Internet is more reliable than AT&T. I would not recommend AT&T for any service. I would give AT&T zero stars but at least one is required.

AT&T my phone works everywhere. Simply the best. I highly recommend AT&T as a provider for phone, TV, Internet. Friends family AT&T. There's no provider like AT&T.