AT&T Wireless Reviews

Attempted to switch to AT&T Wireless after receiving an offer in the mail for a free iPhone 7. Customer service assured me via chat that I was eligible for the offer. After attempting to activate the phone upon receipt, I was informed that the offer was only available to those porting in a number and that my number was not eligible to be ported. This was contradictory to what I had been told via customer service chat. After spending about 2 hours on the phone with multiple people, they determined that my number was not eligible for port. Because of the confusion they would honor the promotion anyway.

ATT store agents failed to unlock my phone properly prior to leaving the country, during my vacation and after my return blaming me for their failures. ATT still owes me over $1200 in back credit. They are denying issuing this credit despite its showing in the statement. My contract with them is only for $72.39 per month yet they charge me up to 600-800 sometimes. I call them, they give me credit and it shows in the statements but it doesn’t post neither adds up in the bills every so often. All their employees are arrogant and rude and abusive of their office. They never solve the problem only part of the problem.

Cellphone, DirecTV NOW and WIFI Internet with AT&T rules! They have excellent service and customer service, which I have had to use! But their price on phones is a bit high!

Their internet is very slow and their customer service is poor. On line for 20 minutes before you speak with someone. Charges on the bill for things that I did not want.

When asking about rates initially I was told something different by each person with whom I spoke and that includes someone calling himself a supervisor.

I keep dropping calls and have to tell everyone that calls that I might drop the call and to call back. ATT gave me an app - Mark the Spot - to report the issue every time a call is dropped, but nothing seems to happen.

I like the ease of payment. However, a few of the store associates are not familiar with the store products. I recommend loyalty discounts for products and services and a larger variety of inexpensive smartphones.

They provide good service but the amount they charge is never clear and when they say they are going to credit your account they add a higher bill and with the credits added the bill doesn't drop in amount. Then when you ask why it hasn't dropped or what are the charges they can't explain or try to explain but it never adds up.

Dealing with AT&T has been a nightmare. From telling us they would forgive our final bill when our house burned down in the Valley Fire of 2015, then taking us to collections, to refusing to unlock our sim cards when we tried to switch providers, to having log-in problems every single time I tried to use their website.

Their customer service is excellent. They have given me multiple credits and let me out of contract due to service issues. I moved. Went to Verizon. Horrible! Now back with AT&T.

After staying with ATT for 6-7 years I have been treated with Customer Representatives as if they don't value customers anymore and they do not care about their needs. I use to be on calls with ATT Customer Care for 2 sometimes 2 and half hours being transferred from one department to another. They use to pass along the ball from one customer representative to other who may respond somewhere between 20-30 minutes each by saying this is U-verse account which I do not why even after removing DirecTV an year back. U-verse and ATT is bad combination especially for loyal customers who have been with ATT for so long. I was just asking to remove some unnecessary charges which they charged even when the account was suspended.

Customer service agents are typically nice people. However, they have to deal with AT&T's antiquated policies. Will search for a new plan with better prices when get next iPhone.

They are so good. What irritates me is when you talk to someone they tell yea they can help with a new phone and then you talk to another person they tell you different. That's what makes upset with them.

Good price. Greater reception in my area than my friends with their free phones and their fancier larger faster data phones than what I have. They come to visit me and have trouble with calls dropping and not getting out.

There is practically no customer service when dealing with AT&T. You will be passed between 3 or 4 people. I was on the phone for 3 hours one time trying to get a billing problem resolved. I think they do this so you just give up and pay their high fees.

Over the years I've come to rely on AT&T for my cell service in both my car and cell phone. The service in my car is reliable almost anywhere I go and I've found the cellular service on my cell phone is as good as or better than any other service out there.

AT&T is a great company, not only do they provide great service they have employees with so much knowledge and eager to help no matter what the situation! AT&T is very affordable and has so many options to choose from.

I don't usually have a problem with AT&T. However in the rare instances that I do, I have a problem communicating with the person to whom I'm speaking to. They don't seem to understand what I saying, and I cant understand them. I attribute this to the language barrier when I have called for technical resolution.

Would like to be able to get service right away when I use the brick and mortar store. It seems like any time I go in there they have a wait or the kiosk to make payments is down.

Not enough towers! I was in Benson today, population 5100. Most times I had 2, sometimes 3 bars. Here in North Tucson, always one, sometimes 2 bars. That is absolutely pitiful!

I find AT&T very reliable. The tech assistants in the sales office are very willing to assist with the most simple problems. I am never aware of lack of coverage or lost signals or dropped calls.

The service is lousy in the area where I live. I don't like that My Phone is Service Locked to AT&T. It's my Phone. I purchased it so I should be able to Use whatever Provider. That I want!!!

AT&T customer service agents although I'm sure are good people, they are trained to sound like Carnival "Barkers". Take one issue and talk to three agents and you will get three different responses. I have received several special promotion flyers in the mail and would like to have DirecTV and Hughes Network. But when I respond to the promotion I get the biggest runaround I have ever seen. The original agent will communicate a service cost, get your SS# and credit card # and then pass you on to another agent for installation scheduling. When that happens and the final cost is communicated, the cost is much higher than the first and you are paying for channels you didn't ask for, Example, NFL Network which has an extra charges. Signal strength is weak everywhere I go. The armband on my Gear S2 broke and I was told I had to buy a new watch. What!!

Since I have had ATT - they sold me boosters, microcell towers, apps to let them know when I lose service - but bottom line the service is terrible.

Been a AT&T customer for 52 years. Never have we got such sorry service. This includes internet, the worse - Home phone is decent - wireless is terrible. We are at the place we are going to make a change.

It can take many many phone calls to straighten out a problem and it takes as many if not more to change anything on a bill. It can be very frustrating attempting to make any changes.

Better presence when answering the phone, simply put before you address them as ma'am or sir. Take your time and find out what the customer wants instead of assuming.

I been with Sprint, Verizon and now AT&T and they all have the same dead zone. Verizon is over price and hard to deal with. Sprint when I had the push to talk was nice for work. AT&T, gave me a better price than Verizon, like in half and then you get the Verizon email and letters. We want you back and not at your price.

ATT has been helpful for the most part. I am, however, NOT happy with the prices and their plan offers. There should be more plans available at more reasonable costs.

It took almost two weeks to have a phone unlocked so I could change providers. I was sent into the Abyss of customer service representatives to have to repeat myself over and over again. Once even getting transferred to the Collections dept. I was told my phone could not be unlocked because there was a balance on the phone, but that was not true. So every three days after submitting a new case and speaking with several managers (I even think it was the manager that transferred me to the Collections Dept.) I received a blanket email telling me my request had been denied due to the phone having a balance. I was told that the process was automated and that a "real" person couldn't help me that they had to keep submitting a new request. Finally, via a CHAT and within 15 minutes, my phone was finally unlocked. Amazing isn't it? I will say I never had a problem with AT&T until I had a problem.

I have an iPhone that was paid with cash in 2014 and service with At&t plan for 3 years. I then purchased a pre-paid monthly card and their service is horrifically slow and many times with no service. I went to get Verizon pre-paid plan yesterday and At&t LOCKED my phone and holding it ransom for 6 months on a Pre-paid with no contract nor commitment. How is this legal??? It's so deceptive and I am disgusted with this company!

Beware of the AT&T trade in program. I tried to take advantage of this scam and they STOLE MY PHONE. I traded in a perfectly good iPhone 6S. They never contacted me to let me know they received it. I had to call in to find out they did get it. They told me it was worth $60, stating it did not work properly. Ridiculous. I said, "So send it back." I shopped it at Gazelle.com and at that time it was worth $215. They refused to return it, and they never issued an account credit. I spent at least eight hours on the phone trying to resolve it, and finally gave up. I switched service to ** and couldn't be happier. Avoid AT&T like the plague. They are THIEFS. They will STEAL YOUR PHONE, so don't let that happen to you.

We have been AT&T customers for over 10 years. When our daughter was in college we purchased the device protection for her phone. We have paid $8.99 per month since then (2011). Recently (2017) her phone died and we used the plan. Imagine our surprise when we realized the phone that we will pay our deductible toward - is a REFURBISHED phone. I'm sure it's in the small print that they aren't replacing it with new. Anyway the first two phones have been a bust and despite the face we've had the phone for 3 weeks - we have to do extensive over the phone troubleshooting in order to get another replacement. So if I calculate it right - we just paid $579.49 for a refurbished iPhone 6. Wow... Makes us look pretty silly.

I canceled my entire account because my bill was too expensive. And then about 3 or 4 weeks later they pull out of my bank account almost 500 dollars the night before a major surgery. Is 500 the amount I owe for canceling? No. It's not. They reassured me that I would get a paper bill in the mail and it would not take out. And when I was canceling my damn account. I was hung on 7 times. So in total I was in the damn phone for 4 hours. They were constantly messing up my bill which is why I canceled in the first place but now this. I'm 20 years old trying to pay for surgeries and they pull 500 out of my bank account when I'm not even a customer anymore.

We made the mistake of trying to combine our AT&T bill with our DirecTV bill. This was not the move for us and, although it took several phone calls and a visit to the AT&T store, I feel we're on the way to 'unbundling'. But the people I talked with were very helpful and patient while we tried to undo the bundling.

I am happy with its reliability. It has good coverage here in Puerto Rico. The big problem is it's too expensive. It needs more plans. Also why don't they do as T-Mobile and give us free calls from outside USA?

We experience dropped calls and poor reception. Have dealt with disingenuous salespersons, bordering on dishonest. Getting ready to go back to Verizon. Staying with our current internet/cable provider.

I’ve been with the AT&T four months and I like the app and the services which are affordable and the most reliable in the area. Other cellular companies cannot compete as I left another cellular company because service was unreliable in my area. However, I don't like AT&T’s fee for paying accounts at the store.

AT&T is hassle free and if I have a problem, they seem to solve my problem with ease. You may have to hold or be transferred to the appropriate assistant but you will be taken care of properly.

My AT&T cellular service is expensive and living in the foothills, and using an iPhone 6S, the reception is very poor and spotty. Usually when I have a problem or issue I'll go into the local AT&T store, and the employees are very helpful and knowledgeable.

My family loves AT&T and we've been with them for years! We always get quick service, and answers to any of our questions. If the customer representative isn't well versed with any challenges we might have, they quickly find another agent who does know EXACTLY how to help us. Highly recommend!

Save yourself some time, trouble and look elsewhere. Constantly CALL your business with "Help" which is actually sales pitches. After telling them numerous time to STOP calling and mail all sales pitches, they still continue to call. Try to go through customer service but their "Security" requires: your #, business name, address, account number and pin #, which you don't know because they assign 1 to you and it's not on your bills.

The ease of use with AT&T site is outstanding, many of my interactions are using the mobile app and it never lets me down. If I have a need to contact customer service, I usually go to Twitter for quick results.

Customer service is fine if you go into the store, but I'm not sure about trying to reach them by phone. I feel like their rates for data are too high, and their coverage is really spotty.

Attitude is always overpriced and for the most part take advantage of their customers with pricing and constant increases. Why don't they appreciate long time customers with better prices?

I have been with AT&T forever, I think it is the best phone company out there. I was one of the first to get tv service with them. They are lenient when you need extra time for payments.

The overall service is not great, but is decent. The amount of dropped calls has decreased over the past few years. My main complaint is the hidden fees & exorbitant costs of their services - especially unlimited texting & internet costs.

AT&T internet access prices stink along with the slow down limits. The phone upgrades will kill any plans for anything else and insurance does not work. But where I live it is them or US Cellular and no better choices are available.

When we lived in Florida, AT&T was the only service that was reliable during the hurricanes. This was around 2005. I am a nurse and had to be at the hospital while it was going on. What a relief it was to stay in contact with my family at home.

Our service is shoddy at best here in NC. Customer support is always a long wait time. We are most definitely considering other type of services. Thanks for your concern!

Great customer service at my local store... (Harbor View-Suffolk, VA) and my plan is pretty good cost wise too. Main issue/problem with AT&T is trying to get a signal at times in the area where I live. Sometimes reception is good, other times it sucks. It doesn't matter what the weather is, signal just fluctuates at any given time... Other than that I've really had no problems.

Very unreliable cell phone. Calls frequently dropped. Internet service slow and will cut out or take many minutes to load. Customer service ok but problems still persist.

Cell phone have become the everyday necessity! They all try and are pretty good at roping in customers within 2 year contracts! Now if they offered a plan that beat everyone else they would have to expand the network to handle all the people. So instead of having mass numbers of customers they please the stockholders.

Mediocre service in our area. Customer service is usually slow and pushy. Although I am not totally happy with the service I have been a customer for over 20 years.

I travel Southern VT to Central VT with bluetooth enabled car. I used to be able to talk entire one hour drive. The past six months reception has dropped to half.

I've used ATT for over 7 years for cellphone service. I've had few problems. Problems are handled quickly and effectively. Cost is higher than I'd like, but not outrageous.

Using the AT&T iPhone makes learning technology really easy and opens up the non-techie to endless possibilities when it comes to staying updated. I can navigate the internet better than ever before.

I have had varied experiences with AT&T, as I'm sure is true with any other large company. There is always room for a great deal of improvement. I do feel the cost of the services are rather high for the consistency and quality of that which is received. I'm hoping they will work hard to improve customer service and upgrade technologies to bring their rating to a 5-star level.

After realizing my iPhone was messed up I spent 10 1/2 hrs on the phone, 8 1/2 with AT&T and another 2 with Apple only to find my phone obviously had problems, I was being charged $15 every other day for data yet had no game apps on my phone or a lot of apps of any kind. I'm 54 so I really only used call, text, occasional internet to google info but that's about all. Yet I was getting charged ridiculous amounts of money each month usually upwards of $200 and above for one phone. In 8 1/2 hrs with at&t I had to tell the problems I was having, then directed to supervisor to then again tell problems then give landline number to get callback that never came so I'd call back and repeat with no real help to anything I described.

I upgraded my phone with AT&T Next program, biggest mistake of my life, at an AT&T store. I was tacked on services that I never wanted. They lied to me about my shared data usage on the "free" iPad they offered and lied about the international roaming. All resulted in a significant overage on my bill. I called customer service multiple times, 15 and counting, but every time after relaying my story to a new agent, I got empty promises. They opened a case with "Back Office" supposedly the ultimate authority on resolving disputes and supposed to do so in 7-10 business days. Well, it has been over 2 months, 3 escalation tickets on the original case later, I am still sitting frustrated. My service keeps getting cancelled even though I have been paying my bills regularly except for the disputed charges.

AT&T customer service sucks. Put on hold for too long and changes their contract up to where you pay for more than what they are not giving to you. Rude, snotty little ** who don't wanna do what's right.

About 2 years ago my Mom had cancer so we added her to our cell bill to help alleviate some of her costs. She is doing well now and wanted to start her own cell plan. I consulted with AT&T several times since we were doing installments on her phone. On 3 different occasions they told me that the installments were done and that she could have her number and phone moved from our account. When we went to unlock her phone they said that there were still installments pending. I called them and showed on my bill that we had paid all the installments. The phone was unlocked and she moved to her on plan with a different provider. Several times I asked if this was going cause us to be charged in any way if she takes her number and that phone to another account. Each time I was told no.

Moved just down the street and transferred service. It would have been very easy to cancel service and go with someone new. We decided to continue service with AT&T. Scheduled our appointment to transfer the service location a MONTH before the move due to the vital nature of having internet service as my employment depends on it. They cancelled the first appointment and rescheduled without having an explanation for the cancellation. This cancellation put us an additional 3 weeks without internet connection. Then, the NIGHT BEFORE the appointment, they send a message to state the appointment has been canceled and to please call to reschedule.

I find that ATT uses a lot of "bait and switch" tactics to up your bill. Whatever they advertise you can add about 30% more costs when you actually get the service. You will be on hold for at least 30 minutes when trying to get any answers to your questions. The service is adequate but they are not transparent in their prices.

The network coverage is vast and reliability is high. Customer service is iffy but no worse than the other big 3 Verizon, T-Mobile and Sprint. I have been a customer of all except Sprint. Excessive wait times on phone calls, inability of service agents to explain basic billing questions and inexplicable monthly billing statements prove more than a little aggravating.

ATT is getting better. Have not noticed as many low bars and no service as we use to. Am happy with the service at this time. Wish there was better coverage away from the city in remote areas of the state.

AT&T have always been there for me and have gone above and beyond helping me with whatever trouble I have had. There was one incident with one of their reps that really left me flabbergasted, but with the speed they took care of the incident amazed me. There is no way you will go wrong in choosing AT&T as your provider with whatever service you need. They will always have your back and more.

AT&T usually doesn't warn you about price increase. You need to pay close attention to your monthly bill if any price changes. When you call they often tell you that there is another promotion that can save you money.

The customer service is not great. It takes forever to get to a real person and most of the time you get someone with accent that does not speak English well and it's difficult to understand them. But the reception and coverage area is great and there are very few dropped calls and they may be cheaper cell providers but I hesitate to try them. At least I know what I got and I can talk to my family who lives out of state with no problem.

AT&T has a good network. I have had few dropped calls. Customer service has been excellent when I have problems. The only complaint I have is that I can only refill my account with the exact charge for the month.

I've had AT&T for over 10 years. I have a good experience with them. They have answered all my questions and concerns. I plan on continue using them.

Have been with AT&T for over 20 years and have had nothing but a good experience and if I had a problem what was quickly resolved to my satisfaction. I will continue to use AT&T as my cell phone provider and I do recommend it to my friends and my family.

All wireless companies overcharge, at times are limited on coverage, so probably there are two companies that are the best - AT&T & Verizon. AT&T has been the best coverage for us especially as far as business calls as well. Data plans are good as well.

They are always very helpful and I am very satisfied with the service that AT&T provides. It is not the cheapest, but it is rare to have service issues and they do offer a lot of plans to help to save money.

Too many no service areas still exist in California and depending on the service contract you have with AT&T determines the better your 4g or 5g service your phone receives.

Most of the customer service employees are horrible and know nothing... I was literally on the phone for 3 hrs, holding and talking to one person after another, and after all of this my issue still was not fully resolved!

Not much personal contact with them, not any problems to report, also avoid going to their stores because there's a long wait. Have had account for many years since before the flip phone.

I've been with AT&T approximately 15 years and I've always had great reception and service. Their price for service is high but to me it is well worth the expense for the customer service I receive.

Our internet goes out on a regular basis. At least around noon and at 10 pm. We have called them multiple times and they still can't figure out what the problem is.

I have been a customer of AT&T for over 20 years and I am very pleased with their service for my home phone/internet as well as my cellular phones. Their Customer Service has always been Superior and has always been able to resolve any and every issue I have had without any problem or delay. I have never considered using any other provider.

Internet monthly rate is too high at $50 a month for 25 mbps. It used to be on a promotion. Now it's this or 5 mbps which is next to nothing. They want to monopolize and charge us dearly for the Internet.

The cost is out of this world, is always out, nothing works right. I cannot wait for contract to end. I'll never enter into another contract ever. You must pay to get out of it. Once in you are stuck and no one cares.

They don't actually follow through with the promos that they lure you in with. When you transfer from one company to another, they look for loopholes in order to minimize the amount of the "rebates" they have to pay to the consumer.

AT&T used to have the best service of anyone. Now service is terrible. It was too expensive compared to other plans. Now they have DirecTV, the prices are skyrocketing.

I'm very pleased with AT&T but they could make it a little easier to understand their billing. We sure would like to be able to get their internet service.

The tv service we had was being switched to DirecTV and we were told our bill will be higher and we would have to switch providers or go with another provider. We have been loyal customers to AT&T for many years yet no offers were spoke of, our loyalty has been forgotten.

We have many calls which are dropped and sometimes only have one bar on the connection. Also, our bills are extremely high for only two people. On the good side customer support is very good.

Generally speaking, AT&T has been pretty good to work with. Sometimes, the phone support doesn't give me the same answer that the people in the store do but this has been easy to remedy.

Can't talk to a person. People at local stores tell you what you want to hear and not reality. I guess you call that lies. I switched from Sprint to bundle. Terrible error!!!

AT&T has great coverage. In fact, in remote mountainous areas of the Rocky Mountains, it is the ONLY provider that had coverage most of the time. However, the cost advertised is always deceptive. They do NOT provide what would be anything that closely resembles customer service for the phones they sell in the store. If you buy the phone from them, you better be prepared to be told it is not their problem if there an issue with the phone. I dislike dealing with this company.

They keep changing things like PW requirements, reaching customer service, serpentine explanations about billing, and the coup-de-grace, their international plan to sign up when traveling abroad: imagine my surprise at an extra $290 in my bill because of their incomprehensible explanation. My adult sons are pretty savvy, and they were taken in as well. Other than that, staff at stores have always been fine.

I love the fact that my minutes roll over from month to month. I don't like having to. It a new phone every 2 years. I like how you used to get free phones or low one time payment.

I've had an account with ATT since back in the 60's. They made and set the lines and they give the best service. Very courteous and respectful. The service is fast. If I have a problem, they come right away.

For the last six months and beyond that AT&T U-verse has been billing me for changes which I did not request them for. Have to go online to protest the bill and the charges that were unfair made. Each time I spent anywhere from 1 hr or more to get billing and credits like they were when I enter the contract. AT&T and DirecTV has 28 million customers and have a bad reputation of fraudulent billing practices. If they overcharge 1.00 every month to rewards them with a 28 million dollars windfall in revenue. The consumer has no options in this matter but to make a complaint. And they still want you to honor the contract. Why they just keep doing the same thing each month. I am tire of the **. I have 3 months left on my contract but I am filing this complaint because I know that they are going to bill me for the rest of the time which is unfair because they are the one that broke the contract.

AT&T Internet has completely gone out 4 times in the past 11 months. At the end of August I decided to give them one more chance and upgraded to fiber as I work from home. Less than 2 months later my modem died and it took 2 days to get a tech out. He was to arrive between 8:30 and 12:30 but was later than 12:30. Their customer service provided no help and there was no urgency despite my recent upgrade and having been with AT&T for 10 years. I will be switching to Spectrum and hope their Internet is more reliable than AT&T. I would not recommend AT&T for any service. I would give AT&T zero stars but at least one is required.

Actual use of ATT cell phone service is good but dealing with them on the phone is a horrible nightmare. One hand doesn't know what the other is doing. I have spent hours on the phone trying to fix an incorrect invoice.

I have been with AT&T for several years and I have never had a problem with anything. They make getting a phone easy and customer service is great. With their payment plan it makes it easy to get a nice phone.

AT&T have absolutely terrible customer service. I was told I was eligible for an upgrade and it would not cost more but boy was that a lie. I called and was told it was only more once because they prorate the change but still makes no sense. If it doesn't go up then how can it be more. Never got a straight answer.

AT&T my phone works everywhere. Simply the best. I highly recommend AT&T as a provider for phone, TV, Internet. Friends family AT&T. There's no provider like AT&T.

We live less than 5 miles from AT&T's tower and both my wife and I experience dropped calls and failed text messages. When I spoke to AT&T they said it was most likely my phone because it's an older one (Samsung 5) but when I told them my wife's iPhone 7 does it too they didn't have a real answer. They refuse to believe there is anything wrong with their tower, we've Parked at the tower and saw on our phones we had 4G LTE service with 5 bars (the max) but once we were a mile away it service dropped to 4G and 3 bars, another mile and it was 4G and 1 bar and it stayed like that all the way home. And the Internet connectivity is worse than the phone service.

I have had problems with this company for the past 10 years that I have been a customer. Every month my bill is different. They quote you one price and then add all these taxes and surcharges, but went to the competition and they didn't charge all the fees and taxes that AT&T does and the only reason I went back to AT&T is they claim they was giving me a deal without all those taxes, yeah right.

I tell everybody about AT&T I will never switch to no one else ever. They have the best service ever, the best rates, the best customer service.

I have had ATT for 3 years and They do a pretty good job, I rarely have a dropped call and haven't had to call for help since I have used them. I don't have a account of my own but use one of my neighbors lines and pay her.

Lots of dropped calls, sometimes several times during a call to the same person. In other words, we need to keep calling each other back because the call dropped in the middle of the conversation. And sometimes, I'm unable to make or receive calls for several minutes during the time of the dropped calls. Difficult to speak with a customer service agent unless you go directly into the store. And then, you have to wait forever to be seen. Unfortunately, they are the only provider who actually has any kind of service out here. It's awful.

We have been with AT&T for almost a year and have not had any problems. When have needed answers, they are very helpful. My previous company was getting more difficult to get a straight answer from and did not honor a promise they had made.

I absolutely love AT&T. They have always worked with us about every aspect of the service. Excellent communication and caring staff. Helped me with plans, new phones, ability to pay and service questions. I have been with AT&T for about 12 years now and I have no intentions on leaving this company or accepting some other companies' schemes to get you to leave your provider and then, next thing you know your bill is not what you wanted or what you agreed to. I will always recommend AT&T to anyone, anywhere and at any time.

I echo what every other customer writes on here. AT&T misrepresents and then locks customers into long term contracts with no way to take corrective action. They pass you around between departments (customer service, loyalty, mobility) until one of them disconnects, leaving you starting from square 1 again. They sold me a Velocity and Digital Life Home Security which did not meet my needs and were terrible services, but had me locked into 3 year contracts that cannot be terminated without massive fees. AT&T is not subject to recourse for providing bad service. There is no watch dog which empowers consumers to get their $ back. They owe me $2,000 services they are charging but I cannot use. Where is the consumer right to not be forced to pay for services that are not delivered? AT&T is full of fraud and misrepresentation. I am on board with a Class Action Lawsuit if anyone else is.

I don't even know where to begin, was lied to so many times I don't even know what is truth and what is not. I called to setup home internet service, was told I could get new mobile phone service with them and would be eligible for BOGO phones, it was a lie, was told I would get expedited shipping. It was a lie. Finally got box in the mail and it only contained one phone, still don't have the 2nd phone and no one can tell me when I will get it. I have talked to multiple representatives and supervisors. No one can tell me anything. No one even acts like they care, just pass me to someone else. My plans are to cancel all of my services and return to my former carriers.

I like AT&T, but it could be much less expensive. I hear what other people pay, and I am always paying so much more. However, AT&T works well up here.

Billing cycle is very tight time-wise and then late charges are tacked on. I was using a lot more data all of a sudden and kept trying to figure out what had happened as additional charges were fairly substantial. I actually went to an AT&T store to have a customer service rep. look at my phone, usage, apps, etc. He tried to assist but really gave no useful/helpful info. But I changed to a higher priced plan to avoid all of the overcharges. UGH!!

Their customer service people are great. No complaints about the people that work their customer service, however, I'm not so sure about AT&T company as a whole. That would need some improvement.

AT&T has always been a great service. I always have good clear service. They are always on top with any problems that should arrive. I have been with them for over ten years.

I started with AT&T years ago and I live in the high desert and get great service and saving $32.00 a month. I switched to Verizon on a deal at Costco which was good, then prices went up and I switched back to AT&T.

Every time I've been to the AT&T store, I have received excellent service. The staff members are helpful and always seek to answer my questions in a way that I understand their response.

They are thugs. They contract you for a price. Once locked in then nickel and diming. Like the airlines. Send you a GIFT then send you a bill.

AT&T offers great service and very reliable but as others catch up they are becoming challenged as they are still very pricey. Their best customer service is still obtained in person at a company store.

I cannot even get a phone with AT&T. They canceled my order cause they could not find my DIRECTV account. When I call them they have my account and phone number but I still cannot sign into or register my account cause the computer cannot find my account. So what do think about that. I even told them I was having trouble but they don't hear me. They go create a account I cannot cause it skips my phone number and account number out. They have not fixed it yet and it's been 5 days. And that is my problem.

I had a landline account with AT&T associated with a business I purchased. I called with questions about the account. A rep named Lazarius took the call. He sold me on a bogo offer to change my Sprint account to AT&T. He gave me a lower monthly rate and 2 free phones with purchase of 2. I ordered my phones. When they came I was being billed for all phones. I called AT&T again. They said I would get a credit for 2 free phones on the third bill. Now AT&T is saying the phones I ordered are not eligible for the bogo I was sold. I had been with Sprint about 10 years, instead of saving money I lost in excess of 1000.00. Worst decision I ever made. Very unhappy AT&T customer. I was cheated and lied to.

I have had AT&T since they were VoiceStream, then BellSouth then Cingular now AT&T, yes a while. I have 3 cell phone lines and have watched the cost steadily go up over the years. Now averages $260. I have Directv and it went from $65.00 to $120. They said if I combined my bill they would charge $25 for DirecTV. Bill was $320. Dropped Directv after no deals and my contract was over. Bill went to $280. Keep in mind it is $20 more now. Called and lowered data plan and it went to $240 and after 3mb it was so slow it timed out before loading a page. Before this it was not that slow. Changed to unlimited and back to $320. How do they cut service and charge more? Everyone drop this company. Dish is cheaper with more service and a DVR with a 2 year price lock. Verizon and T-mobile are cheaper. Don't believe what you read. My brother has 4 lines at Verizon and his bill is cheaper with unlimited???

My phone gets turned off on the last day of the month. I pay $65 for nothing. No unlimited data high speed. That's **. I'm always calling AT&T.

Only real concern is coverage in rural areas. Retired and we are traveling more these days. A competitor seems to offer better coverage in the lonelier areas out West. Some areas are weak or non-existent. Suburban and urban areas are more than sufficient unless you are working in a basement.

AT&T used to be the best but something has happened. Their service is slow. My browser times out just trying to access an website. It takes several minutes to load my email. Maybe because they give unlimited service they've slowed down their data.

The service is excellent but the customer service has a lot to be desired. Call centers located out the country are the most difficult and not helpful at all. The long process to listen to so many prompts to speak to a live customer service rep, is aggravating and cannot possibly be cost effective for the company.

AT&T is too expensive and they don't really care about individual experiences in my opinion. They make enough money and should stop with the fees. I will be switching soon.

A little too expensive for the service but if I go to the physical store, service is very satisfactory. If I call in, forget it, not very good service at all. Also, (biggest complaint) their billing sucks. I have to "call in" almost monthly to get my bill corrected (Same with the UVerse or DirecTV) and they usually get things straight in the end, but I don't like calling in and for sure every month.

AT&T IS NOT A COMPANY I WOULD USE. THEY HAVE BEEN SUED FOR CUTTING BACK ON THEIR 4G service midday in TN while still charging full price for this service.

I have felt so frustrated when calling AT&T customer service due to the fact that they take such an enormous amount of time. I also feel they got me to switch off a great plan that was better for me due to the fact that the plan I was on was no longer offer and so grandfathered in.

For the last year and a half I have had constant problems. My cell phone doesn't work at all at my home is the biggest problem. I drop calls constantly and don't receive messages immediately, some take 24 hours. I have spent hour after hour on the phone with customer service to no satisfaction and have been lied to about what AT&T is doing to fix the problem. My last conversation I was told my area is like Swiss cheese, having a lot of holes in it which are dead zones.

AT&T seems to be fairly reliable. Have not experienced major outages. There are some areas where I cannot get service but I live on the fringes of a metropolitan area and nearer the mountains, so it is not unusual.

Made lots of promises to get me to switch from the service I had for 16 years. Nothing but trouble ever since, broken promise after broken promise. Botched installation and I still have not received the money they promised for buying out my phone from US Cellular. Still waiting and it's been 5 months!!!

My husband and I switch to AT&T in hopes of getting better service. We were dropping calls with Verizon. We ended up not getting better service with AT&T and the worst customer service along with it. They never gave us return labels for our phones after several attempts and then told us we are to pay them $2000 and are stuck with the phones and there's nothing we can do about it! Do not trust them. They are absolutely horrible!

We have a billing issue. We called the customer service provided on the billing. It contacted us with someone in the Philippines that we could not understand very well. We asked to be contacted with someone in the US and she refused. We kept on pressing the issue and she said that all calls are sent to the Philippines or India and not the US. We advised her of the law that states we can demand contact with someone in the US and she kept on refusing to transfer us. We spoke with her supervisor who sent us back to the original person. I again asked for the supervisor and after a few minutes of being on hold, the original person came back on and said her supervisor was busy.

I have paid over 5000 in last year for a family plan. Every time I called and complained they would change my plan. And following months my bill would be higher. Got to point I was paying 396 a month and they slowed my internet down to where my gps wouldn’t work. 14 yrs of me being a loyal customer being robbed by AT&T... Switched to Cricket last week and so glad I did recommend everyone switch... Thank you for robbing me AT&T.

Would give 0 stars if I was able to. Customer service is terrible. Was put on hold over the phone for 2 hours and they didn’t even solve my issue. They don’t value their customers at all. Disappointed. Will be switching my service.

I sent my iPhone 6s to AT&T to trade it in for a $200 credit, which was a promotion they have going on. I went to their website, which they said didn’t exist (tradein.att&t.com) to see if my trade in was received, it was. Then right next to it, it said my promotional $200 credit was donated. I did not donate the money because I absolutely need that money to pay my next bill. When I asked the AT&T representative where the money went they told me a third-party must’ve donated it by accident. The first third-party number was out of service ‭(866) 852-8617‬. Then they gave me a second one and the man with the third party said they had nothing to do with giving me my credit and that AT&T donated it.

My fiance and I switched over to AT&T from Verizon to save some money per month. We were a part of the AT&T switch over program in June and they denied us a few times stating we didn't provide the right information with our Verizon bill. After 3 times and over a month later they approved us for the switch over program and we were to receive 2 gift cards with a few hundred dollars to pay off our Verizon bill which is going into collections now since we haven't paid it. It is now October 23rd and still no gift cards so I called again and after being transferred to many departments I found out one number was not approved yet. Long story short we were approved and now waiting for our gift cards after 4 months of waiting. Plus AT&T service is horrible. No internet most of the time.

We just started service with them and it's been nothing but a hassle since literally 2 hours after ordering their service. I kept thinking things would get better but they just haven't. We ordered tv & internet on the 5th, internet was installed on the 9th and then on the 11th they tried to add a new fee that wasn't originally on there. We get that fixed, then DirecTV comes out, we find out we can't have them (the way we face, nothing to do with their actual service) and I call to get switched to U-verse and now they can't put the internet promotion back on that they originally had. Even though it's still being offered on their website they just magically can't do it for me. I wish I had gone with Comcast.

Last April I called AT&T because They started charging me late fees of five dollars! When you call AT&T it takes at least 45 minutes to get something simple done. I asked them why they moved my billing date and why are they asking me. I asked them why they moved my billing date and why are they charging me late fees when he hadn’t before. Three months later I’m not sure if they corrected it. Meanwhile they have $15 of mine!

After numerous extra charges for something AT&T can't even explain... I switched to T-Mobile... And still getting charged for my number from AT&T!!! It's just ridiculous! They absolute liars and thieves!!! Avoid this company for any means! Will be calling to my bank for fraud charges and to reporting this company to fraud department!

I made the mistake of using AT&T for wireless, AT&T U-verse for home phone and internet and DirecTV for cable. They offered to pay any early termination fee, they never did even after months on the phone with them. We were promised a low rate for all of our services but that only lasted 3 months or so. We were paying over $600/month for the service. Our internet speeds continually slowed down also. We were supposed to have 45M but slowed to 25 over time. We have since canceled everything but the internet.

AT&T is not a great choice to go for it. I been with AT&T since they were Cingular. They promise some and they do some. The most expensive carrier on the planet they are a big liar and a scam, they spin you from different department to department when you issue and the issue never resolve. When I sign up they set me up with buy one get free iPhone but that never came and I still have issue with them. They change my plans without letting me know, I have one line left now and they put on hold for hours and then they hung up on me. I need to talk of issue with AT&T but don't how to. Is there help on this forum or this is dumb forum. Their billing department is a biggest glitch. All they care is the money from consumer pocket but don't care for their consumer. I am glad I went to VERIZON. So far no issue but still need to address my concern with one line left and they are overcharging me. Hate it. AT&T sucks.

I have been with AT&T for almost 12 years and their service has gotten worse by the month. Customer service seemingly ok but AT&T lets a computer system run their business which makes us customers nothing but a number. Those who endured Harvey had only minor relief from AT&T such as no overages. Also AT&T do not believe in forgiveness on bill pay. If you owe AT&T and do not have the funds to pay your bill you better be ready to be cut off. The only decent thing AT&T has going for them is a couple of apps if AT&T is heading downhill fast. If you are thinking of moving providers I strongly advise you to look around AT&T. They are very high and their service is horrible and you will add to their collection of numbers not customers. To sum it up AT&T only cares about one thing the bottom line their money not customer service.

I signed up in June for universe and in the month of September I received a billed for 208.34 (now let me say I left Comcast to come to this ** crap company because it was cheaper) but when I broke my wireless contract my universal went up from 130.00 to 208.34. When I switch it was never spoke of my price of service base on me keep AT&T as my wireless provider. I was having price increase on my wireless out of nowhere and now the same with universe. Just found out they took upon themselves to extend my contract for 2 years to change my price.

Called customer service to have my name changed on caller Id to match my AT&T to match my billing. Lady couldn’t speak clear English, couldn’t hear or understand English. Spelled everything several times to her. All the time she was talking you could hear people in the background which sure didn’t help the language barrier we were experiencing and once I had to ask her to ask the man in the background to stop yelling. She laughed and said her coworkers were crazy. At the end she began asking me if I wanted all these extra things that I qualified for. Directv was one. I said, "Not interested" so she ask me how much I pay for cable tv. Got annoyed when I said I didn’t want anything else. Finally had to hang up because she kept on and on. I might have to find a carrier who has a call center who speaks my language and has employees who respect others trying to conduct business. It’s a thought even after 9 years with AT&T.

If there was a rating of 0 I would have. Avoid them. They blame everyone else. They messed up on my bundling. Then I got a past due bill from DirecTV. The customer service keeps finding blame everywhere else but them. Refuse to actually help. One rep says one thing then another says the opposite. They are completely incompetent.

When I first walked in the building to start my very first experience with AT&T with cash in hand to buy a brand new Samsung Galaxy s6 Edge was when it started. They gave me a refurbished phone and told me I needed to pay for another customer’s bill of 700.00 before I could take it. They fought with me for several hours before taking the blame for the mistake. They compensated me with 3 extra gigs of data... 3 different times now I've been charged for things I never used or had. And just recently I ordered an iPhone 7 for my daughter's 16th birthday that they never shipped and I had nothing to give her in front of her and my family. I had to explain why. No compensation for that. So I'm in the search for another place that will hopefully help me with paying my phone off and getting away from AT&T. Metro PCS was 10 times better than they are.

I needed to switch to AT&T because I could not get service on my Verizon phones in our remote mountain home. I was told that AT&T would pay my ETF (early termination fee) and pay off the contract on my phone and get a free iPhone if I bought one iPhone. So I switched my TV, 2 phones & my internet to AT&T. Now 2 1/2 months later, I'm getting calls 4 times a day from Verizon because my contract & ETF have not yet been paid. I call AT&T (they are not in U.S.) and am told that they do not pay my ETF & contract off, they credit the new AT&T account monthly at a rate of approximately $23 per month. This doesn't help when I have almost $900 to due to Verizon. My service is good with AT&T but I still don't know what my actual monthly bill is; they tell me I won't know until 2-3 billing cycles.

I have an existing service. We demolished our restaurant for a total remodel. It took more than an hour to finally get to the right person who could handle the orders to place the service on hold. I called two weeks ago to begin the conversation for re-establishing service and again spent an hour being transferred and placed on hold multiple times. Told me to contact our local engineer and make certain we were good to move forward. Talk to the engineer who realizes (because she actually asked good questions) we didn't need an engineer. We just needed At&t to come out and run the lines because it was existing service and nothing had changed!

When I signed up for AT&T I was told that I would get 2 iPhone 7s free. They are now saying I only got 1 free. They promised to pay my lease phones from Sprint off. Was promise they would pay cancellation fees. They did nothing they promised. They are liars and a sorry company. Don't use them for you too will get ripped off.

As soon as I combined Directv and my phone bill I had issues. My Directv bill was supposed to be 25 dollars a month because I merged my accounts. This was never the case from day one. Hours upon hours on the phone, no resolutions or explanations. I paid my 3 and 400 dollar bills hoping eventually it would work itself out. September my bill was 700 dollars. I didn't pay it, I took my business to Verizon. I do not trust this company. I was a part of the pay out previously for being overcharged. Apparently I'm a glutton for punishment. I would not trust this company.