AT&T Wireless Reviews

I decided to try out UVERSE for the first time. Several people I spoke with over the phone let me know that I have a 30 day trial period with the internet service. Great! I can now figure out if I am home enough to use it and see if it is the best service for me. After about a week or two of not being home and not using the service whatsoever, I decided to cancel. Also, financially, I was not in the best place for additional services. I cancelled on 10/05/2016.

I already paid my first bill on 09/28/2016: Show additional information for activity type other payment -84.67 AT&T, DES: Payment ID: **, INDN: CO ID: ** PPD, activity type: other payment, status type: icon Cleared. Select to mark activity type other payment -84.67 AT&T, DES: Payment ID: **, INDN: CO ID: ** PPD as Reconciled -84.67.

As you see above, in the amount of $84.67. I paid this immediately after I received my service (big mistake) and enrolled in Autopay (even bigger mistake). When I called to cancel, an agent told me I will be getting my first payment of 84.67 refunded to me in a check within 4-6 weeks. Good. Just as I was promised when I first decided to try UVERSE! I should have never enrolled in Autopay or paid my first bill so quickly because that is why we are here today.

A month or two goes by and I have not received any sort of refund. Okay, things can take time. I am very understanding of that. I called again. Another customer service agent let me know that sometimes it can actually take a few months to get the refund. Okay. Miscommunication, but whatever. It happens. A few weeks go by and still no refund. Now here is the kicker. On 11/14/2016, I see this charge on my bank account:

11/14/2016: Show additional information for activity type other payment -41.00 AT&T, DES: Payment ID: **, INDN: CO ID: ** PPD, activity type: other payment, status type: icon Cleared. Select to mark activity type other payment -41.00 AT&T, DES: Payment ID: **, INDN: CO ID: ** PPD as Reconciled -41.00. As you can see, $41.00 was taken from my account. What? I cancelled my service months ago! How do they still have my bank info? Why have I received no refund but am continuing to be billed? I call in and speak with a few individuals via phone and chat (I have the records). They apologized. They let me know that I would receive a separate check with the refund of the amount that was processed months after I cancelled my account and a refund of the first bill I paid. Okay. I'm patient. I can wait.

Now here we are, December 4th. I have now been charged $125.67 for a service that I never used and cancelled within the promised time frame. Way before the time frame was over! I have received no refund and have had terrible customer service, with few exceptions. This money that I would love to use for Christmas presents... but it has been taken from me.

I urge anybody who wants to use UVERSE to not enroll in Autopay and make sure that you record who you are talking to, when and what they say. Read between the lines. While the amount of money I am owed is little, it is the principle behind the matter. We are all struggling financially in our own ways. I wanted to go back to AT&T when I was ready but now I have such a bad taste in my mouth from the company and the customer service I will forever urge people to stay far, far away from this company.

When I sold my company in 2001, one of the greatest satisfactions was not having to deal with the stupidity of att anymore. Now, you might ask yourself, why did I keep dealing with them? Simple. The fact that they were so stupid allowed me to take advantage of that stupidity, and negotiate the best per minute rate in the US. So good that they made me sign confidentiality agreements so as their other customers wouldn't find out. Now, let's jump to the future. I have a friend that is in a position to get me a great deal on Apple products. So, I've been taking advantage of that for a number of years. Problem is that they come locked up with Att. I'm also on the board of Time Warner Cable's most profitable cable subsidiary. Our subsidiary prides itself on excellent service, product, and the best technology available. We are truly proud of the service we provide to our customers.

I'm long winded. I know. I'm now going to wrap this up and get to the point. I have 4 iPads. Unfortunately, 3 of them came locked with Att. One of them apparently ran out of data. Don't know how that happened, as I signed up for automatic renewal, and gave them my Amex Centurion #. So, I went on my iPad settings, and got to the button that says add more data. Three hours later, after dealing with the most stupid, incompetent, uncaring, rude people... I still was not able to add data. My concern is this: att is about to acquire Time Warner Cable. The best cable company in the Nation. I just realized that after all these years, Att has not only not changed, but may have gotten much worse. This merger must only be about increasing share price. There is absolutely no synergy involved. No thought improving service. ATT has not changed a bit in 16 years. Now they want to bring their brand to Time Warner Cable customers. I SAY NO!!

I went to a AT&T store to get assistance with ONLY applying the to my ALREADY contract that I had already for several weeks. During that visit the rep at the store again tried offering me the table once again and again a 445.00 deposit was required. I again declined. I did however agreed to start internet service with them. Anyway I received my first bill from AT&T and notice that I was being charged 445.00 for a deposit. I called and called about this deposit and no one seems to have a clue what's going on. I was even told by manager Christoff that I needed to pay this deposit and couldn't tell me what the deposit was for. I called relentlessly to get this issue resolved and NO ONE seems to know what anyone is doing there. They don't add notes and I had to repeat this same story over and over and OVER again.

I then went to the ordering team and had the nice guy look over my entire order and he also stated that I DID NOT need to put a deposit down! Per this rep he submitted a credit waiver that he stated was approved by his boss. I had my bill push out until the 11th of Dec so that the credit had time to be applied and guess what? STILL NO CREDIT and STILL NO ONE has any IDEA of what is going on. THERE WAS NO NOTES of me calling them and NO NOTES showing a credit waiver was sent on my behalf. I JUST want to pay what I need to pay, NOT FOR SOMEONES MISTAKE that they are blaming the customer for. I will never refer this company to anyone or business associates I have!!!

We have AT&T fiber optic cable in our neighborhood so the offer sounded appealing for the bundle not including wireless. In conversations over several days this week I talked to 4 Hispanics with very heavy accents. Each one I talked to was very difficult to understand. They said their office was in southern California. I have no issue with dealing with Hispanics but I would think AT&T would want to put a better face on a customers initial interaction with their customer service. Very sneaky. The inbound number for this center is 855-632-8207. I have cancelled the installation for this Monday Dec 5. I would not be surprised to see an installer show up anyway. If you are think about switching to AT&T, I would think twice.

Upset I used another phone to ask them to stop harassing me every 39 mins and told them to cancel the rest of my contact because as of Friday I will be adding them to my bankruptcy because of all their hidden fees and prorating. I advise buyer beware because they also has DIRECTV and will try to bundled both without your knowledge. To hell with AT&T ripoff kingdom. Your bill starts at 99.00 a month and before you know it, it's 200 to 400 every 15 days not 30. Customer service know that their jobs are in the trash if they try to help you. So they do their job to get bigger bonuses. STAY AWAY FROM AT&T if you value your credit and money.

Jackie said, "No ma'am, there are no hidden fees or anything, the IPad is $49.99 and data is $10 per month, we've had a lot of customers to call and they thought the same thing but it is indeed $49.99, nothing else to it. You can come in and ask for me or Brian. We are both assistant managers and either of us can help you". I told Jackie, "Okay, I am 15 minutes away. I will be there shortly." I made it to the store in 15 minutes as promised. I walked in the door and asked for the wrong person but a sales rep corrected me. Sales rep said he will get Jackie for me. Jackie approached me, introduced herself and thanked me for coming in the store on that day. Jackie explained to me that she was with another customer at the moment and would have someone else to help me if it was okay with me. I told Jackie that would be fine. I forgot the sales rep name that agreed to help me (very nice gentleman). I told him why I wanted the device etc.

The rep asked for my drivers license as well as my pass code to get into my account and we carried on. The rep then asked me how long had I had my IPhone. I asked him what IPhone. The rep said "well in order for you to get the IPad at the promotion you would have had to upgrade to an IPhone." I told her no one explained that me and there must be a mistake. Rep said, "No, that is the promotion." I told him to please contact Jackie because that was never explained to me. Rep said he needed to speak with management and come back to me. I waited at this point (a total of about 25 mins) being in the store total.

A gentleman by the name of "Edward **" approached me and said he was the manager and he is not sure why Jackie told me that but I need to purchase a phone in order for me to get the promotion. I told Edward "no". Jackie did not tell me that and I wanted to talk to her. Edward told me Jackie was gone on break, he would speak with her but that is incorrect and there is NOTHING he could do for me. Then Edward went on to tell me he HEARD JACKIE ON THE PHONE telling me about the IPad. He said he heard our whole conversation. I asked him WHY didn't he stop her if she was giving me incorrect information. Edward said, "Well it wasn't quite incorrect, she just left out some parts". Again I said to him, "WHY DIDN'T YOU CORRECT HER"? He said, "Well, I don't know." UNACCEPTABLE!

I asked him for customer service telephone#. He wrote it down on a card as well as his name and I left the store VERY UPSET. I called customer service immediately. I asked for a manager b/c I didn't want to repeat myself. The gentleman on the phone sounded very concerned. At this point I was beyond hurt and began to cry. The gentleman said he wanted to help me. He placed me on hold and came back to the phone and offered me some other name brand tablet. I told him, "No, that is not what I was looking for." I wanted what I went to the store with on my mind. I told him I wasn't going to make any drastic decisions while I was so upset. The rep agreed said he would notate my account just in case I change my mind everything would be in the system.

I went to the Woodlands store location and expressed my concerns and disappointment to a rep (Justin) at that location. I asked Justin to please look into my account that the customer service rep put in my account. Justin searched and searched and said he did not see any notes. I told him, "This is a joke!" He must be kidding. Justin told me to look for myself "nothing" there. I called customer service and spoke and asked the rep (Latorious **) to please review my account that a previous rep notated in my account. Latorious told me there weren't any notes.

I told Latorious what all I been through in a day's time with AT&T. Latorious spoke with her supervisor and the supervisor agreed to honor the offer. Latorious and I stayed on the phone another 15-20 mins just to verify my information, take my payment of $54.11 and confirm my mailing address etc. Latorious told me she was going to expedite my shipping and my IPad should be to me on Mon, no later than Tuesday. I called AT&T once my IPad did not make it on Monday just to f/u. The rep said she found my order (ORDER# **) and the due date is 11.29.2016. The rep also sent me the confirmation text to my cell phone. I made it home yesterday evening with anticipation of receiving my package (STILL NOT IPAD).

I called AT&T, and stayed on the phone with a rep for 1hr constantly being placed back and forth on hold (he was looking my order up with a manager to see what happened). The gentleman said, "I see where one system said you accepted the terms and agreements and another system said, you did not." I told him, "Yes indeed I did accept the terms and conditions." The gentleman asked if he could place me on hold to speak with SOMEONE ELSE! I told him this was wayyy too much to deal with. He said, "I understand but this next rep is who you need to speak with to help you." I was placed on hold AGAIN! The next rep came to the phone. I had to re-verify my pass code and give her my info. The rep (Rachel) in California was NOT PLEASANT AT ALL. Told me my she will be shipping my order out tomorrow (Wednesday 11.30.16). I told Rachel she is kidding me!!!

Rachel said, "I am trying to fix the problem for you ma'am, this is all that I can do at this point!" No rhyme or reason as to why my IPad was not shipped. I asked her why couldn't I go into a store for all of the inconvenience and get an IPad. She said because the store and customer service are different. But it was really funny. The STORE took my money for a payment with no problems! My total time on the phone with Rachel and the other rep (1hr 7 mins and 43 seconds) AND STILL NO IPAD!!! This is not including the time wasted initially in the Spring location store, nor on the phone with rep, and his notes went who knows where.

This is the quality of service that AT&T gives their customers. REALLY? I called the Spring location again to speak with Edward (mgr) and was told he is not in and he will no longer be the manager there. The new manager will be John **. That still does not fix my problem. The IPad was a gift for my boyfriend who's birthday was on Sunday, Nov. 27th. I gave him NOTHING because I had high expectations on giving him the IPad I thought I was going to purchase on Saturday. Reading all of the complaints on AT&T I see this is the "norm" for you all! I am so disappointed with AT&T and their services. BEYOND WORDS DISAPPOINTED!

All this, just to utilize the advertised feature of Next, which is the option to pay to upgrade. 2 days later still not able to upgrade due to combined billing and with each rep that I speak with I get different information. One stated that she could process the order once the balance, although not past due yet, is paid. The next one told me to call back Friday because he cannot do anything. I have had my Samsung S7 Edge since July and simply want to go back to the iPhone and I am being treated like a criminal as if I will not pay for it. This is absurd and if this is how loyal customers are treated, I am no longer interested in being one.

She even turned her monitor to allow me to view, she put my account # into the AT&T screen of UPS and it came up blank as if I never returned any merchandise. She said AT&T should be able however to access it from their end, since they took this capability from UPS. Well AT&T gave me the runaround of being on the phone explaining over and over each time I called. They did an "escalation" which came back with nothing. So between AT&T and the company that they are contracted with for return equipment and that I am forced to leave the equipment with, it just disappeared.

This has scam written all over it. Well yesterday 11/29/2016 I get a call from a collection company on behalf of AT&T for $500+. Guess what AT&T and whomever is reading, I found my receipt??? WHAT! They have one less victim now! They said that nothing else could be done but there has to be a way to trace this equipment. It has serial numbers... I asked what is the next level and they said that was it! Scam, scam, scam! All at the customer expense! RIPOFF COMPANY!

I will be very loud and in the customer service LOOP tomorrow letting them and everyone else on this planet know how I just got ROBBED. As it stands this very moment, I am PERSONALLY OUT $1368.00 for 3 ported phone lines and now have 3 brand new phones that will end up costing me another 1200.00 in monthly payments. WHAT A SCAM. To say I am disappointed and upset is an understatement. I never expected AT&T had become a thieving, lying, cheap, and scummy company. Their support team better prove me wrong tomorrow.

The second to the last phone call I made to AT&T I got HTC to call up to get my history of the exchange I did 'cause they wouldn't give the information to me to give to HTC. We have to do a three way phone conversation and they were being very helpful until HTC got off the phone. Then they offered to sell me a new phone and I told them that I could not afford it. Then she said that you can talk to her supervisor to get this resolved today without me paying. She said she call back in two hours and never called back. I called them and probably told that there was nothing they could do for me except for me to buy a new phone. In one of the many earlier conversations I had with them I was told as soon as I touched on them screws and open that phone up to fix it myself that everything was out of their hands.

I had no choice but to open it up and fix it myself and when I noticed that the 4 screws that hold the phone together weren't even there I couldn't believe it and the fine metal shavings that were stuck all over speakers and I don't work in metal and I have a case for the phone so everything in that phone was there before I got it. 30 tons of lint stuck up inside the charging port, the wire that snap on for the antenna would not even Snaps on. In one of my many conversations lady said as soon as I touched One screwed on that phone there was nothing they could do for me. I told her that I did not touch any screws if they are missing and they still are. My 93 year old mom helped me get this phone.

I have caught AT&T in a lie and they will not help me. You would think that they want to know who refurbished this phone or didn't. In the beginning I was just trying to get 4 screws for my phone to make it a whole phone. They wouldn't help me. I was not given a refurbished phone. That's what I was promised. I made a comment on their website about what I've been going through and they took my picture down, change my name, and Gmail address. I was told it was done so I be bothered every time somebody made a comment people were calling you a wrecking ball. All I have done is tell the truth and all I get the runaround and lied to. The first lie I was given is telling you I was going to get a refurbished phone.

One last final insult from AT&T - my contract ended on the 6th of the month. I received my new phones from Verizon early and activated them 6 days before the contract ended. Even though I have PAID for all services in advance -- AT&T is now charging me early termination fees for deactivating service 6 days early! I spoke to Customer Loyalty, who btw once you leave - does Nothing for you - and got a brisk "Goodbye! Your bill is due." If I had know this, I would have left this carrier a long long time ago. Horrible cell and non-existent customer service. I wouldn't waste my time or money with this carrier. Do your research through this site and OpenSignal to see how they compare to other providers.

The customer service is wonderful. I have never gotten, "There is nothing we can do for you", like I did with T-Mobile (the reason we switched). They are courteous and respond to the variety of questions rapidly. And I have had weird calls. Once I lost my phone and they had to track it, which they did to right outside my house! I got my phone stolen while at the dentist, and they got me a new one the NEXT DAY! When that phone putzed out, they (on a Saturday no less!) had me go to the service center and get another phone, after the tech tried really hard to fix it, and he gave me a bunch of helpful tips so that my phone would run better. I can go in and bug them at the AT&T store right down the street. And I really appreciate the free Wi-fi I can access while out and about.

Now it is 7 months since this ordeal began. Yesterday I phoned AT&T Customer Care (Customer - we don't care should be the name) and asked to speak to a supervisor after getting the runaround yet again. They asked me to prove I had mailed the old phone to them. Of course I had no proof, only because I had followed their instructions and used their prepaid box and label to send it in. I insisted that I had mailed the old phone in and that it was probably lying in some AT&T warehouse never to be seen again. I asked them to just credit my account for $300 to settle the dispute but instead they assigned an "investigation" number to me saying they would investigate my claim.

To date the investigation has proven nothing. It is just another ploy by AT&T to avoid my claim and to break the promises made by their representative. For the record, AT&T turns over rebate processing to a third party, and I am convinced that the third party company benefits by denying claims and holding rewards until customers just finally give up out of frustration. If you get a call from AT&T offering you incentives to switch, I recommend you DO NOT DO IT!

Based on the pricing I was provided with and also with the promise that I would receive a Ipad mini for free per line, I decided to switch. Today, 7 days with the service, I called customer care to check the pricing, and I almost passed out when I learned that my bill was over $400. I got slammed with over $150 dollars in activation fees. I was never informed that the Ipads had a $45 dollar activation fee per unit. I did know of the phones but I was told I was not paying activation fees because I worked for the government. I went back to the store to return the Ipads, and now they want to charge me a $45 restocking fee to return the devices.

This is ridiculous, absurd, and makes no sense. If you sell misleading and not disclosing all the fees, you cannot charge a restocking fee. In addition, I spent hours on the phone with AT&T and they say they can't do anything because it is a retailer. Bologni. This shows one more time that AT&T is a ripoff and unethical the way they do business. Rude, and incompetent people. I will sure be getting rid of internet and Tv services. Don't want to see AT&T in my house, and don't want to give them my business. They are thugs.

In addition to the removal of these features, they added their bloatware that no one uses or wants and changed the Settings app to be this weird tabbed settings compared to Samsung's vertical settings menu that makes so much sense. Every other carrier left those two features that AT&T Wireless removed and in addition all other carriers don't screw with the looks that Samsung releases. On some carriers the user had the choice to have the tabbed settings or the standard but with AT&T that is not the case.

Next complaint is that AT&T is always the slowest and laziest to roll out Android updates. It's like they ignore and could care less about their customers. Currently the Nougat update for the Galaxy S7 and S7 Edge is in beta and all primary US carriers have allowed their customers to participate EXCEPT AT&T once again. AT&T has repeatedly fell behind by about 3 months on Android updates compared to other carriers. This update will likely not change from the past, they will probably release 3 months late once again. In today's times these updates are important and customers care about them a lot, but AT&T does not. I don't even bother with their customer support anymore because it is so scripted and useless.

But another reason you can see that AT&T Wireless does not care about their employees is in the current release on RCS from carriers. AT&T has released RCS for their customers, but it only works with other customers who have AT&T. Whereas, Sprint partnered with Google to help push universal RCS so that all Android users can take advantage of the RCS features despite the users carrier, and Verizon and T-Mobile both have signed on to try and release universal RCS for their networks as well, but the only silent one, once again is AT&T. My years with AT&T Wireless have gone south and have been less than enjoyable. They seem to care less about their customers and only care about money and their own products and keeping their own services private.

I wish AT&T would start listening to their customers, work with other companies to provide what is best for the mass consumers, and start updating quicker. I think this would help draw customers as opposed to losing them. There is a reason T-Mobile is growing so fast and so many around me rave about T-Mobile and how much they love it. I always see the things they do for their customers such as releasing updates in a timely manner and random promotions. All in all AT&T wireless has fallen in customer service and continues to fall. I cannot wait to leave.

On the phone I have been transferred to many different departments and different callers. I'm tired of paying too much and them not following through with the correct price! I've been told the price should never change. **. Every person I talk to doesn't care. ALL I'm trying to do is pay what I'm supposed to pay and can't do that! If I could get Fidelity where I live, I would switch in a heartbeat!

Few months later I received a letter from collection stating I have a balance for not returning modem. So I called again with the tracking # from my dropoff package receipt and ask to delete those charges. The representative who couldn't even speak English properly was extremely rude, ignorant and basically told me I should of return the equipment sooner and can not do nothing for me and doesn't matter that my acct was open up without my knowledge. He treated me like a garbage (just the reminder I'm customer with his company for past 12 years). This douchebag ID *. He should be fire on spot for treating customers that way.

They charged me an "advanced receiver service" for $25. I asked why and she said it was already part of my prior bills. I said I had been paying $32.48 for over a year and now I add a supposed $13 for extra channels and this gets added to my bill. They did not inform me of this charge. I have trouble interpreting the bill but it is obviously not $13 more as was what they solicited. If they rip me off of $40 on an occasion and the do it to 40 million Americans every three months nets them an additional $480 million dollars a year in dishonest money. Imagine what they will do when they own Time Warner.

When I call AT&T customer care they say they ported as a customer what should I do whom I need to believe. As I am the student during purchase they told activation charges are waived but when I started using my mobile from the end of Oct I was been charged 167.35$ from Oct 29-Nov 14. They say I need pay in advance. They say it's because everything. What you expect? If I get a chance to leave AT&T I am ready right away. During purchase they told I will be charged around 96$ if it's 167.35$.

If I ask AT&T they say it's been charged for previous month and this month. If I pay like this every month, then it is more than the mobile I am paying for, just network every month. Coming to customer care, some are trained and some lead in the wrong direction and some cut the line in the middle and I need to wait again in the cue. As a student how? I need pay my bills like this.

Needless to say I have no internet, because can't afford the $154 more they want right now. So I paid internet for nothing. Even telling them I would get a lawyer and sue, did nothing. Bottom line AT&T is a joke, piss poor company. Worst customer service ever. Do yourself a favor. Go somewhere else. Now I have to explain to 4 kids why they can't do anything online. :( Wish they would of worked something out try and save a customer, but instead they rather say "sorry can't help you."

I canceled my old wireless service and installed AT&T. When I surfed through my new AT&T account, I found that the billing amount was higher. I called customer service and asked, and they informed me about the additional "equipment fee" of $10 every month. They also said that prepaid phones cannot be bundled with the wireless service. So instead of $20 that was promised earlier, I have to pay $40/month. The agent that I talked to before the installment was dishonest about the cost and was misleading. Even though $40/month is not a bad price, I am frustrated by the extra costs that were not revealed to me before making a contract with AT&T. I feel that the agent lied about the cost in order to make me a customer.

I called customer service and verified every piece of information they have on me in order to access my account. They told me that the password would have to be reset. The problem being that they can only send me a new passcode to the device associated with the phone number. It makes no difference to them that the phone does not work anymore, but that is the only way they can do it. They couldn't send me the code to the other phone on my plan or to my email address that they had me verify in order to even speak with them.

After the first customer service rep wasn't able to help me, I asked for a supervisor. She refused me a supervisor over 6 times. I had to keep asking her for a supervisor until she finally put me on hold. After speaking to 3 different supervisor, I spoke to a supervisor that would not help me, was a rude jerk and sounded like he couldn't be bothered. The reason I am stating a complaint is because I have been an AT&T mobile customer for over 10 years and they were not able to help me out with the simple task of retrieving voice mail. They didn't even sound like they wanted to help. I am considering other companies to take my business to.

I would not recommend using AT&T for any of their services due to their HORRIBLE and INEPT customer service "team". They wouldn't even expedite shipping for me. I was on the phone for 1 hour and 45 minutes with them. The only thing that I got out of this experience is that CUSTOMER LOYALTY DOES NOT EXIST WITH AT&T. THEY WILL NOT GO THE EXTRA MILE TO HELP THEIR CUSTOMERS. TAKE YOUR BUSINESS ELSEWHERE.

Seveene ** has been completely unresponsive and passed our concerns off to a specialist (Ms. ** who has been horrifyingly disgusting to deal with). After multiple hours on the phone with too many customer service representatives to count, we are now without service for 15 days and counting. We've paid over $450, finally received credits owed, but still - they refuse to turn our service back on. Our monthly bill consistently goes up with no explanation, when we ask (repeatedly) for explanation the response is "this is what your bill is." I am thoroughly disgusted with the treatment and lack of professionalism displayed by the many people we've dealt with.

I was to the point of tears frustrated with them. It felt like they were playing games with me. It felt like a joke. And it didn't end. I had to end that cycle. The very last lady said the usual "unfortunately, I do not have the information on contract plans, let me transfer you to the correct department" and finally I said that it would NOT be the correct department and I had to hang up. Also, I attempted to get the corporate number from Google which says they are located in Dallas, TX but upon calling, received THE SAME AUTOMATED AT&T MESSAGING. So, the corporate number re-routes you to regular AT&T customer care so you cannot contact them either. This is a joke. My questions have STILL not been answered by the way. Anyone with AT&T, may God help your soul.

Then a month after I terminated my service (my contract was over) they sent me a bill for $878 for a Samsung Note 7 I'd previously ordered (they were recalled by Samsung). I couldn't believe it! Billing was resolved 2 months later. Now I could go into a long drawn out frustrating story but bottom line is they lost a loyal customer of 18 yrs and that should speak volumes to anyone considering this company. I'm paying a bit more with my new carrier but the customer service is outstanding and my blood pressure has dropped.

They would never tell you can turn it off completely. They let you think you've in control of everything and it's off and YOU HAVE NOTHING TO WORRY ABOUT. That is never the case. Because they want to pay more no matter what. When I call them, they kept me on hold for more than hours, and then guess what. Their line drops the call. Now you start over again. Explaining what you've said the previous person. Are you I say the last 3 persons. Well by this time I was furious. To feel their insecurities About their customers.

Someone needs to really look into their bat and delay concept when it comes to how they program their system to automatically turn back on what a consumer has turned off. Why give a person the key when they have the same key, there's comes on automatically so that they can make more money off of the person and that person not be aware that they are spending more money. That is not fair and it's not right. I will be emailing my state representative about the practices.

No technician arrived, which prompted even more discouraging phone calls, with no resolution. An AT&T technician finally arrived on 11/2, provided us with a modem and commenced our internet and telephone service. We had initially considered Uverse cable television service, but had changed to DirecTV through a telephone conversation with AT&T customer service. However, the technician claimed he was unable to initiate DirecTV because he didn't have the proper equipment. He left us with a receipt for his service and gave us his personal telephone number in case we needed further assistance. My son-in-law tried to contact him on 11/4 without success!

I had received several e-mails from AT&T indicating service dates and times, but none was ever accurate. I received a confirmation e-mail today, 11/4, stating that a technician was scheduled to arrive this date between 9am and 10am. None ever arrived. My son-in-law attempted to contact AT&T for resolution but received none. I called AT&T, spoke with a very helpful and courteous lady who tried to resolve the problem through a three-way phone connection with another department.

After nearly two hours of waiting and receiving nothing but confusing explanations from the other department, I was told something to the effect that our orders had become fouled up, the technician who installed out telephone and internet should have been able to do the same with DirecTV. I wasted considerable time speaking with some representative who stated he was from Arizona, and the result was that he couldn't schedule another technician to activate the DirecTV till next week. This entire fiasco was light years beyond intolerable! I immediately canceled the entire AT&T account and my son-in-law managed to schedule a new service plan with Frontier. Hopefully we will not experience the same type of dysfunction that we did with AT&T.

In all my years of experience with cable companies such as Comcast and Brighthouse, utility companies, restaurant service, merchandise vendors and repair services, nothing has been more frustrating, undigestible and unsatisfying as the runaround my family has received from AT&T! I could not award this company with a review low enough to express my displeasure!

Since then, every call I made to AT&T, I have been given the runaround and pushed around to different departments that have nothing to do with the Wireless Department. Recently, I have had issues with both lines of service that are ongoing in which AT&T has done nothing but continue to pacify the situation with no resolution in sight. AT&T are no better than Wells Fargo when it comes to their customers. I hope that every customer with negative experience with AT&T post their complaint and encourage everyone they know to take their business elsewhere. AT&T doesn't deserve it!!! FED UP IN MISSOURI...

They "promise" to refund it 2 months later now that they, AH HA! I see where you paid it. But you still need to pay that 60 dollar charge now if you want your internet to not be turned off. "I promise, we will pay you back". That means they are thieves. Remember, you are signed into contracts with these thieves. Backing out will net you costs you don't want to pay. Do not hire them, do not contract them. They are not worth being forced to check your bill every month to see what they are attempting to steal this month.

When I went back to AT&T they had no record of one line being blocked for international calls and the remaining 5 were blocked. I was billed $500 for a call that was made by mistake from that line.. and no one in the call centre listened to my protest or call to check the account notations... Poor record keeping. Stay away from AT&T if you can.

He told me that they were free as part of a promotion. What he didn't tell me was it was a monthly charge for each iPad as well as the two-year commitment neither of which I needed or wanted. I was also told that would be getting higher data capacity which never happened. I have been a loyal AT&T customer for more than 25 years with a brief excursion of two years to Verizon. AT&T has given me no satisfaction with these issues and grudgingly gave me credit for my "insurance". It kind of looks like I am stuck contractually with AT&T although what I asked for and what I got are clearly incorrect. If there is anyone out there who has any suggestions as to what I should do please let me know. Thank you all in advance for your support.

We found out on Oct 12 that we were being charged and called to understand the problem. AT&T refused to review the charges. AT&T said that we never cancelled this 3rd line which was upgraded to the main line and the $70 family plan I had on the main wireless line. I called twice to have it cancelled. On Oct 29th the line was still not cancelled. We were charged $70 per month for 11 months for a wireless line that was supposed to be cancelled. It was not used and was upgraded without our concern. We requested our paper bills which were not provided. We plan to dispute the issue on social media and court.

This was absolutely unnecessary as I was making large payments every month. Now that sorry company reports my account to a collection agency & ruins my credit. I am so furious!! They should not be allowed to report accounts to collections if it is actively being paid. It wasn't like I was making small payments or that I wasn't paying at all, so this move was absolutely uncalled for. I will never be an AT&T customer again!

Really AT&T, thanks but no thanks... AT&T don't deserve quality customers... I made a big mistake leaving Sprint for AT&T to provide wireless service for me and my son. Now I have to search for another wireless provider because my son is without his son phone - thanks to AT&T and the 34 day wait for nothing. Then have the audacity to tell me the only options I have is to place a new order, and have the second number ported over again, or go into an AT&T store and purchase a phone that was not part of what I signed up for.

As a Christian women, I really have to keep my composure. Even talking with Amber ** from the president office was negative, and the message left was very unacceptable. Even though I receive my phone and I did not receive my son phone it's as if I don't have any phone... So now I will be making arrangements to cancel all my services with AT&T. My hard earned money can be best used with another provider for Home Phone, Internet, Cable TV, and Wireless Phone service... Thanks AT&T for a lesson well learned.

I would never sign up for a cell phone that costs $800. My history with AT&T shows it clearly that whenever I had early upgrade it was always $250 and two year contract. It's UNFAIR for AT&T to charge $800. I already paid 16 months and they are not willing to waive the rest of 14 months. I been ten years with AT&T. I guess it's time for me to move on to other provider.

Original Review: Oct. 26, 2016

We purchased 4 Apple smartphones in May 2016 under the Buy One, Get One Free (BOBO) promotion. The two representatives that we worked with at the store knew that we were buying 4 phones and that we were buying them under the promotion, and recommended to us the Apple iPhone 6SE. They indicated that our initial monthly bills would have the monthly cost of all 4 phones included. However, in 2-3 months, we would get reimbursed for those costs, as well as see our bill reduced since the promotion would allow us to save the cost of 2 of the phones over a 30 month period of time.

All 4 phones were purchased at that time; however, implementation occurred from June 3 - June 15 due to the fact that one phone was activated immediately, one phone was back-ordered, one phone needed to be shipped to Baltimore, and one phone needed to be shipped to Minneapolis (and then had to be activated in the store as the initial phone was defective).

When calling AT&T over the next couple of months, we received different responses as to why we didn't see the reduced bill or recoupment of costs (e.g., timing, not all phones activated at same time). However, each time, after explaining our situation, they would indicate that we qualified and would see the reduced bill and recoupment the next month. They increased our data for our trouble, and indicated that the full recoupment of the two phones would not be a problem as the cost of the iPhone 6SE was around $450, which was under the $650 maximum recoupment/phone.

In October, almost 5 months after purchase, after calling again, a AT&T representative told us that the Apple iPhone 6SE was not part of the BOGO promotion, and that not all AT&T representatives knew of the devices that qualified for the promotion. He offered us a $400 one-time adjustment to our bill. We told him that we appreciated the offer of $400, but wanted AT&T to honor the BOGO promotion that all AT&T representatives told us we qualified for. He indicated that someone would either email us or call us regarding the resolution within 72 hours.

We are hoping that AT&T honors the BOGO promotion that we were promised when we talked to the representatives in the store and on the phone, and relied on their expertise to purchase our four Apple 6SE iPhones! If they do not honor the BOGO promotion, then this promotion has been a scam by AT&T, and should be considered a "bait and switch" offer by them.

I had the iPhone 5 and when the iPhone 6s came out the system crashed on the iPhone 5. AT&T told me to go to Apple and Apple said, "Well that happened to several iphones- you just have to pay the 150.00 deductible to get a new phone". This was not my fault and I end up paying the 150.00 to get a new phone using my insurance.

I purchased a tablet through AT&T which representative told me that a fee would be waived. That was not true. I end up calling in visiting AT&T several times before the issue was solved. When I asked for the representative that sold me the phone by giving me fraudulent information, I was told that she had been terminated.

Just recently I had made a payment arrangement. At that time I was told once I completed payment arrangement to call back to make an arrangement on the balance. Upon completing the payment arrangement I called AT&T and I spoke with several representatives including managers. I was told that I had to pay the bill off to avoid service suspension. I explained to all of the individuals what was told to me prior to me keeping my payment arrangement is still AT&T would not keep the agreement. Another lie told.

Brainstorming about the options that I have to eliminate this bill as well as terminate AT&T, I called back to ask 2 questions that I had before (How do I pay off my second phone that I only owe $81 for and get it unlocked?) In the past I was told that I could not pay the one phone off. I had to pay the bill off in full. This time I was told that I could pay the phone off. I had to go to the AT&T app, pull up manager installment plans, pick the telephone number, and pay the bill off. Also I was told to go to AT&T.com device unlock and request the phone to be unlocked. I did all the above.

I received the message saying that the phone could not be unlocked until the bill is paid in full. The person that I spoke to at that time seemed to be very sincere about the knowledge she had given me. I don't know whether she was not aware of the procedures to unlock the phone or whether she lied to get me to pay more money on the bill; however, I still was given misinformation. I could go on, on ,and on about various incidents that happened between AT&T, myself, and other customers, but I do not have the time and I would not want to abuse you with such negativity.

Every month when I call AT&T I am on the phone for at least half of the day trying to resolve the billing/ phone problems. My blood pressure rise and sometimes I even become a little nauseous being tossed over and over to various people to get the problems solved. I refuse to continue with this heated unprofessional conversation/service. Come ** or high water AT&T I am done. I plead the BLOOD of JESUS CHRIST on the situation!!!

In plug machine have me turn my card 4 times! I have been wronged by them and what is worse my wife wants me to explain why I did this? It's cause I hope they learn just because I have been with them since they were Cingular, and loyal I should be preferred customer, not the 2 other people I heard talking about switching from another carrier! Pls read this and know they are hurting the loyal and faithful customers!

Now I lost the day of work, I have to lose another one to see if they decide to come, and still having to pay hidden fees. They are abusers... thieves!!! I do not recommend in any way that service!! Today Oct'25 I had to call to Directv. Marcos the operator, employee #**, wanted to charge me more than $150.00. After argue and ask for a supervisor... he reduced it to $100.00... thieves!!

Here is the other problem. We hardly ever use our phones for anything other than to text or call. We have had this plan for over 2 years and never in the past had an overage and always had carry over since AT&T introduced the carry over on their plan. We tried to resolve this with AT&T and it did not work out so we decided it best to return the phones back to AT&T and canceled our service 7 days after purchase. (We returned them within the 14-day return period allotted by AT&T and as they were returned on September 24th, 2016 to the point of purchase.) We have a receipt where we returned the phones and cancelled the service and ported the numbers to our new carrier.

Here is where the problem comes in. When we received our final bill from AT&T, we were charged for the full price of the phones that we returned to the point of sale on September 24, 2016. I immediately called AT&T and was told we would have to go back to the store and have them call and verify the return which I did the next day and the store rep (Rob **, Store #1009) called and spoke to a representative by the name of Kerry ** and we were told it would be credited to our account by October 12, 2016. On October 11, 2016, I called to find out this would not happen as "Higher Management" would have to approve this because of the amount and it would take until October 18th, 2016 for this to clear the account for that reason. Concerned, as this account is due on October 19, 2016, they assured me it would be handled.

Flash forward, multiple, multiple, multiple calls and several more credit dates and now the account is delinquent and the new date to credit the account is November 25, 2016. We had to resort to recording our phone conversations with AT&T. It was becoming a circus and management never calls back as promised. Because things changed everytime I spoke to them and the account was going to become delinquent, I have now sent a certified letter to AT&T demanding resolve of this account and notification that the account should not be sent to collections along with copies of the receipts provided for them again. They have been given 10 days from receipt of the letter to clear the account and 15 days to provide me with proof that the account has been cleared with no outstanding balance.

It's not like we have not tried to work with AT&T. We have made every possible attempt known to man to correct this issue. We have made phone call after phone call, returned to the point of sale and even their own sales rep has called and verified we do not owe the money they are trying to collect and that the phones they are trying to collect on were returned to AT&T. We have AT&T on recording stating they see the credit but are unable to apply it to my account until "Higher Mangement" approves it which is where these dates come in that keep changing and now they have placed my account into arrears and delinquency. How else am I to take this but that they are deliberately putting my account into arrears? Only they can do this, not me.

I'm now awaiting a delinquent billing to arrive and phone calls from collections. I can see now that I need to make preparations to protect my financial future as AT&T is going to attempt to destroy my financial future with this because they refuse to credit my account. I don't think people set out to put this company down. This company forces people to do this by backing them into corners. From what I can see and have read, people have just been done wrong. This company expects us to just sit back and allow them to treat us this way and take it.

What gives them the right to do this? I say enough is enough and I'm not going to sit back and take it. I'm going to fight with everything in me. Right is right and I hold a receipt where I returned the phones they are charging me to their store within 7 days of their 14 day return policy in perfect working condition verified by their own employee and even paid the restocking fee they charged. (A copy of the purchase receipt and return receipt is attached with this review). After reading this, if you want to deal with AT&T, I wish you luck.

So, not only did I have to buy a phone. I now realize neither the tablet nor the watch were really free. When I signed the contract, I obligated myself for the same length of time on these devices as well. Early termination is well above market value. To continue to pay a monthly fee will end up costing over $500. I have always thought of AT&T as a reputable company. I believe AT&T should live up this reputation and waive any and all termination fees based on this deceptive practice.

Even though we were on wifi, and our data was turned off. So we have to pay $15 for 27mb worth of data that was "used" after we turned off our data. I called AT&T and spoke with 3 different people who told me that they couldn't (or should I say wouldn't) help me. Even though we spent $350 on this month's bill, there was "nothing they could do". Looks like we'll be looking for a new cell phone company. We don't need a company that nickels and dimes you for every little thing.

So I waited for another month, finally received my final bill but still doesn't mention anything about the early termination fee. I called customer service again. After being transferred and repeated myself for three time, no one is able to send me a snapshot of their screen that shows I had a early termination of $110 and it has been paid. Without this info, how am I able to proof to the new carrier and request for reimbursement?

I was pretty happy with Kiara at this point so I was game for DirecTV and I had already considered switching from cable. So, she has her manager talk to me Allison **. Allison was gung-ho about getting me signed up for DirecTV, but during the conversation and finalizing the DirecTV purchase I informed her that I would be more comfortable if we could resolve the phone issue before the DirecTV. I was put on hold and after a bit Allison ** informed me that she could not actually resolved my phone issue. My frustration is that she was gung-ho about signing me up for DirecTV but really had no intention of taking care of my phone issue. The whole thing makes me think of the Wells Fargo fiasco. Dishonest people to the core. They will lie to make the sale, likely to make some quota or goal.

I have been transferred, promised that a manager would call me back, promised that the money would be redeposited into our account, and have spent HOURS on the phone... only to be told -2 weeks after being told it was being handled, that a new request was submitted and it MAY be refunded in 5-7 business days. I am BEYOND FRUSTRATED!!! And, this is with the help of "THE OFFICE OF THE PRESIDENT" of AT&T. If he/she can't get anyone to help, this company is toast. I will NEVER recommend or use AT&T for ANYTHING EVER AGAIN!!! Incident # ** back office support - whatever that means.

I explained it had nothing to do with saving $30, I JUST WANT A FOLLOW UP PHONE CALL from the DSL section. She explained that when she couldn't help me with my problem, she had to offer me a second alternative... company policy. I was so pissed, I hung up on the whiny little twit! I will NEVER recommend ATT to ANYONE... Customer service no longer exists!

When my boyfriend received the bill from Sprint about a month and a half later, I called AT&T to see what was going on. The customer service I received was rude and told me that it would take 12 weeks for our rebate offer to process, not including another 2 weeks for it to come in the mail. At this point, I was livid. I sent everything in and was told we were all set. After a month goes by I receive a letter from AT&T saying that they never received the bill from Sprint (even though I emailed it to them) and my process wasn't going to be submitted until they receive it. I had called customer service AGAIN and was told that they received the bill and they were sorry about the letter and to disregard it. I was also told that I would receive the rebate in a week. I gave them 2 weeks and when I never got anything in the mail I called again.

I was told the same thing and at this point I was even more mad because I knew I was getting lied to. I gave the benefit of the doubt and still have not received anything. So I called for a third time now and was told that they were going to process it and send it out right away. Then I got told that the rebate was going to be for $190 less than the bill because they already credited my account for the phone trade-in... I tried explaining that the trade-in and the bill were separate and the $351 was to end the contract and they gave me a $190 trade-in value for my old phone.

I got nothing but attitude from the man I spoke with and was told I was wrong, there was nothing they could do about it and that's the way it was. I am BEYOND unhappy with AT&T and you can guarantee that I am switching out of AT&T contract to Verizon ASAP. I recommend that everyone stays away from AT&T because they are a rude and incompetent company including most of the people I have dealt with during the short time I've had them.

2 problems: (1) why should I have to pay for a booster when it is AT&T's duty to provide me with service? (2) when I went to activate my MicroCell device I spent over 20 minutes on the internet with no success, and then had to call the number given, hold 20 minutes before I actually got thru to someone who could assist me in registering/activating the booster. I now have 3-4 bars on my phone which is better as I was usually getting only 1-2 and sometimes had to go outside and point my phone to even get that! I really don't understand how AT&T can condone charging their customers $150 (which was only supposed to be $75) to purchase a device to do what they are supposed to do......provide service signals! Guess over 20 years of customer loyalty means nothing to AT&T....all about the money!

Many people in my neighborhood have complained as we all gave up our land lines to sign up for the AT&T "bundle", most have had to suck it up and pay for the booster. One elderly man had to threaten to sue AT&T because neither he nor his elderly wife could get a signal to call 911 in an emergency (after he made 3-4 trips to AT&T he was actually GIVEN a booster when he threatened to sue!) Sad that AT&T doesn't care about their customers anymore, it's all about the bottom line... MORE $$$!!!

The last straw was adding another phone line - nothing special. I was told it would be about $10 more a month. My bill went up to 240/month... Beyond ridiculous and AT&T would do nothing because I don't want their TV service. I have switched to T mobile - 3 lines - unlimited data for 120/month... compared to AT&T aggravation and outrageous cost. Not to mention the total lack of appreciation that I had been with them paying exorbitant prices for years. And to add insult to injury they held phones locked until an additional 109.00 was paid for cancelling the 3rd line. I hate AT&T so much. Some of the people are nice and understanding but when your company is screwing you out of hundreds of dollars month after month, I probably was not nice to them.

ANY way - my advice is not to get sucked into their money pit. AT&T has 3 brand spanking new retail/store sites in town... They are sucking the money from their loyal customers to build up their company while luring new customers in at lower prices. Maybe that's what all carriers do - but T mobile will work for me for now. I will never go back to AT&T - their product lines/ available service packages/prices are the worst. I hope the marketing geniuses that are running their company go down in flames. They pretend to care about you but only the bottom dollar line matters. Can I review them over and over - with the worst ratings possible?

Earlier this year, they had a buy one get one free for the iPhone 6S if you switched to AT&T. Where are the deals for current customers? That's right! Nonexistent. They care more about potential customers than their current ones. "The best we can do is $20 off of your $700 purchase." I know you have to make money, but damn, for a company that supposedly cares about their customers, you sure have a funny way of showing it. I'd like to see them start offering deals to people who have been with them for over 10 years rather than focusing on poaching new clients.

Needless to say my bill was much higher than I wanted it to be, JERKS!!! This was all because of a recommendation too. I should've went with my gut feeling. "NO!!! Don't do it!!!" That is exactly what my gut said. NEVER AGAIN! I can't even go through the entire roller-coaster ride. Anyway, the last young lady and her name is Minter and her supervisor is Skylar ** - they were both, to be nice, daft. Minter told me I had to unlock my device online, which was the whole reason I called because I couldn't do it online. Then Skylar told me I had to pay my entire bill and it wouldn't be prorated because they don't do that. They asked stupid questions and the entire time were polite which made me more mad because their answers were dumb and they seem to be guessing, which is why I asked for the supervisor in the first place. Ugh!

Just don't go to AT&T if you don't have to. They are overpriced and the reps are untrained. If you've been with them and you like to service I would stay but if you don't have to DON'T! Oh and one more thing, I informed the supervisor that I no one told me that I should unlock my device so when I went to my new carrier they told me to have my device unlocked by my carrier. Well at&t didn't tell me to do that when I wanted to leave. This is what the supervisor told me. She said, "We don't encourage our customers to leave." So I said, "So you withhold pertinent information so that they can't voluntarily leave your company?" She went silent.

Anyway, the deed is done and I am $600 out of money. I am now with T-Mobile where I will have unlimited everything for $75 per month, of course that is after my phone is unlock by At&t if they really unlock it this time. They will NEVER get me as a customer again and if I can I will shout it from the roof tops. AT&T SUCKS!!! PS. This review was written fast and in anger it is not a true reflection of my education. However, it adequately reflects my frustrating feelings with this company. Thank you.

"I purchased a Galaxy S7 Active phone from the AT&T store located on 247 Dunning Rd, Middletown N.Y. 10940, 845-343-2434 on September 18, 2016. The staff were very helpful setting the phone up. While I was in Florida, I began having issues with the SD Card Reader in the phone. I called 611, a representative and myself tried to resolve the problem, which could not be resolved. She suggested that the SD card was old and needed to be replaced. I then purchased two new SD cards 64 GB, 32 GB. The 64 GB would not read on the phone. The 32 GB formatted then the phone displayed that the SD card was corrupted.

"I returned back to Middletown on Sunday Oct 2, 2016, went to the manager at the AT&T store. Explained and showed the problem. He told me it looked like the SD reader was not working. I asked to exchange the phone, he checked and told me that I purchased the phone on Sept 18, 2016 and the 14 day period had lapsed on Oct 1, 2016, and it would have to go under warranty procedures. I told him that I was out of state and did call about the problem before the 14 day period. He stated that it was policy and would not take any action. I have been a customer since 1994 and always prompt with my payments. I feel that there was mitigating circumstances in this case. Instead of being rewarded for my customer loyalty, it fell on deaf ears. What I received is a 'almost new phone' that cost me over $700.00."

Yesterday, I got the phone back in the mail with a letter stating they will not take the phone back because they found a crack and I owe $516. They even put a red arrow to show where the crack was. After numerous calls with AT&T, there is still no resolution other than you owe the money. It did not matter that the phone overheated and caused the phone to expand on the side and probably shut the phone down. It stayed hot so much and that the SIM card did not easily come out.

The reason I purchased the phone was the selling point of it is more durable than any other phone. That is false advertising. It is obvious that SAMSUNG has problems with their phones overheating. It just lucky this one never caught fire like the Note 7. I did like Samsung products until this phone and no one standing behind the product. If I had not had the person at the AT&T store look at the phone first then I might be able to understand why I got the phone back. Actually I probably would have never sent it back for replacement.

After getting sent 3 different times to the wrong department, the 4th time I called I requested a supervisor. The woman I talked to would not give me a supervisor. She did finally figure out what the other 3 could not, which department I really needed. I finally get to the warranty department, explained what had happened again. He read the notes and had someone else read them too. After going thru all of that, he said he could not waive the fee because the person who looked at the phone at the store did not put in the notes that there was no cracks to the phone. She did note that phone was cracked and the card was not easy to remove.

I have to pay for 2 phones, broken one and the replacement. I cannot send the replacement phone back either. I asked about that so I would not be paying for 2 phones. I have all my services with AT&T (internet, wireless and TV) at this point after YEARS of doing business with them I am seriously considering changing everything to another company. I will inform others of this incident and lack of customer service.

I never received a call. On October 6th I received my iPhone 7 in the mail and went to the store to activate it. The same reps helped me. I asked about getting my iPad, and they said it had been too long and I was no longer eligible. They said there was nothing they could do. I spent almost $870 on a phone, and $150 in accessories and they were not able to help me?!

They said I could keep the phone or send it back. I was told this 4 times between June and August, that I could keep the phone or send it back. In September I talked to AT&T again via their help chat and I asked the tech how to go about converting my phone bill back to the monthly charges of $80 because I'd decided to keep the phone. The tech I chatted with told me - 5 times - during that chat session that he'd made all the necessary changes to my account and confirmed with me 5 times that my monthly bill would be the $80/month. A day later, after receiving 3 texts and 2 emails from AT&T threatening to suspend my service I contacted them again, this time by phone. I began talking with them at 10 in the morning and was not done until 3 pm. I was passed from one department to another, to another, and then to another. Everyone gave me the same answer - the phone was past its return date and so I owed them $500.00.

Each person I spoke to told me another department could help me and I got passed around until one person told me, very clearly, that she'd spoken to her manager and was told I needed to sign back in to the chat line and that they'd make the changes for me. One tech on the chat line again assured me it was all taken care of and asked me to review my account. When I did so, I saw that I was still being charged $500. That tech then changed and said no, he couldn't help me but his supervisor could. The supervisor told me no, nothing could be done, I owed $500. He disconnected the chat session once he could tell I was getting really upset. YET ANOTHER tech came on and said my only option was to set up a payment plan to pay the $500. I did NOT have this money to give to AT&T but I'm the primary caretaker for an ill parent and I NEED my cell phone - something I'd explained to everyone I contacted that day.

I had to give my debit card info and was told it would be taken out in 2 payments. Today they suspended my service. I'm being told again that I owe $500 upfront, even though I'd been told it would be automatically withdrawn - which was the reason I had to give my bank info. So again my bill says I owe $500 immediately and that it'll be a $40 fee to open my account back up. Of course tonight there was no one to talk with.

I went from wanting to upgrade my phone and keep the bill at $50/month to having to pay $80/month to having to pay $500 all at once to having a payment plan of two payments of $250 to NOW having my services suspended and owing $540 all at once. I'd kept copies of the chat transcripts where one can clearly see that I was certainly told these things by AT&T and I really thought that would help me. But AT&T informed me that they have NOTHING to do with the chat service and that there was no one at AT&T who would even look at these transcripts. I was told the same thing by the people on the chat line - that there was no one that would even look at these transcripts. So basically AT&T's help chat line techs can tell any customer anything they want and it's the customer's word against theirs. They had kept no records in my account about the chat sessions and what was said during them.

Not one single AT&T employee that I spoke with was at all concerned that a customer - a loyal and steady customer - was basically told one lie after another by AT&T employees and that although I acted in good faith on what I was told I "should have known" I was being told the wrong thing. A man actually told me that - I should've known regardless of what I'd been told by AT&T and it was my fault.

I now have to fight with them again, try to "prove" that I'd been told these payments would be automatically withdrawn and that they had no reason to suspend my account. All I want to do is leave this awful, awful carrier and go somewhere else. They say they have no control over their own chat service, that no one keeps records and that no one is ever asked to explain something told to a customer.

I lost my job, I definitely did NOT need this nightmare. I was already upset that they were taking this $500 when that was basically money for Christmas gifts for my kids, and now they're wanting more and have suspended my account. I still have the chat transcripts but I know they'll just say again that they don't care about the transcripts.

I saw where this company lost a huge lawsuit for doing pretty much this same thing to many, many other customers. Apparently that did not teach them or convince them to stop acting in bad faith and fraudulently towards customers. I've been with this carrier since Feb 2014 and I've been a good customer, I never missed a payment, and this is how they treat me because of the incompetence and indifference of AT&T employees.

I want my services turned back on. I do not want to pay their $40 fee for getting my services turned back on and I want that $500 converted into a monthly charge - the way it was supposed to be, the way I was assured multiple times it WOULD be. And I want to leave AT&T ASAP regardless of any 2 year contract. They are the ones that broke that contract, not me. No one has even responded to any of my complaints I've sent to their corporate office so I'm trying this route.

AT&T is a scammer. They take your money, they don't keep notes of conversations in customers' files, they each will tell you something different and something that is entirely untrue, they tell you have to pay for THEIR mistake and incompetence and they have absolutely no interest in seeing emails or transcripts detailing what their chat services techs are telling customers. They refused to help me, they refused to get to the bottom of what had happened and they refused to budge on this huge bill. STAY AWAY FROM AT&T - or at least when you have to deal with them make sure there's documentation and/or recordings because they WILL lie and they WILL deny having ever said things that they did, indeed say.

After filing a complaint with the BBB, AT&T reached out. I responded every time via email and during filing my complaint requested email communication. I also informed Darren ** of AT&T that I was unable to take a phone call due to the nature of my business. Darren reached out to me, after which I emailed him 2 days later on the email he provided. Mr. ** responded to my BBB claim stating he had reached out to me via email and telephone 3 separate times, and stated 3 separate dates. The problem is he only emailed me, and then never responded to my reply. I followed up explaining that these dates where fabricated. Mr. ** emailed me once more. I replied the same day.

However several days later Mr. ** filed another response on behalf of AT&T stating he had again called 3 separate occasions and emailed on three separate occasions. Mr. **'s follow up response this time gave me a 7 day due date for response or the complaint would be filed as resolved. Mr. ** was also adamant that AT&T tests and ensures the functionality of all updates that are released. My phone has no physical issues, and the hardware has been tested in diagnostics menu by a technician showing no signs of damaged physical hardware.

AT&T has brushed me off and completely ignored my complaint. On top of that they simply have lied on record regarding this complaint in its most basic element, the communication, or stated lack thereof. It would be one thing for the company to just disregard my complaint, another to flat out lie about the communication happening between the two parties. I will never support AT&T again. I updated my phone to keep it safe and functional with the latest security updates, and the carrier disables it via a known bug in the firmware release. It is appalling the way these companies handle complaints now. This is a very real problem, not caused by the user, undoubtedly causing all other Note 4 AT&T branded phones to experience the same problem. This desperately needs to be fixed.

Asurion told me on the phone that the AT&T rep initiated the call. For that I would have to pay a $200.00 deductible for this and then they said they would only charge $100.00 as I hadn't had any other claims filed. Other people that had this same thing happen were sent new phones for free from AT&T but some of us had to pay. I was sent a different phone which was refurbished and it was a Samsung instead of another LG. A couple of days ago my daughter told me that her * feature and End button on her iPhone stopped working so I called AT&T to get connected to Asurion to file a claim, but before they connected me I discussed my issue that had taken place last month. I was credited back $75.00 of the $100.00 deductible that I had paid but was not able to receive a credit for the full $100.00 as I was told to consider that shipping costs.

I was then transferred to Asurion so that I could file a real claim for my daughter's iPhone and was told that my deductible was going to be $225.00 instead of $112.00 since I filed a claim last month. I spent three hours on the phone on the evening of 10/7/2016 trying to get this issue resolved since the first claim should not had even been submitted in the first place.

I spoke to someone in the cancellation department yesterday evening that told me I could file the claim last night and once the charge was added, to call back and speak to the customer loyalty department to ask for a credit of the $113.00. I called that department this morning on 10/8/2016, and I was told that this could not be done. I have filed the claim and now I'm being charged $225.00 instead of $112.00 and I am still out $25.00 from the first claim that should have never been made. AT&T doesn't want to give me $138.00 when I have paid them approximately $34,800 over the past ten years.

The last person that I spoke to in the customer loyalty department named Dana told me that I could use an upgrade to get another iPhone and pay installments for 30 months. I seriously cannot believe that was even said! I have been a loyal customer for a long time, we pay our bills on time, and we also have AT&T for our home cable, internet, and phone but this situation if not resolved will force me to another carrier as this just isn't right to do to people.

NOTHING HAPPEN! I been overcharge every month (2) since disconnection + they charge me for internet $150 for "Non Returned equipment". And I do have proof from UPS but is worthless. I talked to 3 different representatives trying to cancel EVERYTHING, but I still active and paying bills for them. I don't know what to do so be very careful if you are thinking to join this company. I'm now paying "Metro PCS" (T-Mobile) only and exactly $40.00 per month for the "SAME" as I used to have and I was paying $160.00 with AT&T.

Anyway I am being harassed by collections because AT&T says I owe them $ 58 dollars. Collections lady says it's because I cancelled my contract early and that from what she knows, I was required to give AT&T 30 days notice that I would be cancelling my contract. I called AT&T and they said I was never on the prepaid plan. (I know for a fact I have always been on a prepaid plan.) That I was on the early billing plan. WT**? Early billing vs prepaid? What's the lesson to learn here? How can one be on a PREPAID plan or even EARLY billing plan and still owe you money? From day one I have always paid ahead of time, 1 month in advance. No every deal that shouts "military discount" is actually a good deal. Shop around. Be careful dealing with AT&T!!! Most def not a company I would trust ever again. I tried to resolve this with AT&T customer service and the lady kept repeating the same line like a robot... not much help.

I called AT&T and told them of my situation. They said because they are not the distributing party of the tv, they could not help me. I was upset. I told the lady, "how do you promote something and then have no knowledge or take no responsibility of it!" My notification literally states, contact the general manager of where the phone was purchase from to get assistance. You sold me the phone. You sold me the plan. How do you not know and just brush the blame solely on one party.

Every time I make a change to my service, such as buy a new phone, purchase anything, add data, etc, etc, they automatically change my contract to paperless billing. I have had three late bills due to this. Every time they do this I call and tell them I don't want paperless billing and to please flag my account so this does not happen again. Every time they tell me they will flag my account and it will not be changed anymore but then it gets changed again. THEY LIE!!! THEY are DISHONEST!! If I changed my contract to benefit me without asking them they would prosecute me. They feel however that they have the right to change my contract without even consulting me first. If they can change this just imagine what else they will change if they think they can get away with it. This is an unethical company!!

For five months was told it would happen on the next bill - until one honest person told me it would not. I was paying top price for everything. I had had it. I was paying a ridiculous bill. The intent was to reduce bills. I switched phone, internet and TV. I had not had problems with cell phone until this time. My phone was being cut off repeatedly. The last time, I was clear what I owed. On September 14th - zero balance. Bill due on the 18th. The 3rd of October, phone cut off again with a $160 bill. Where did it come from? I was told a check for $51.** bounced. I did not write check for $51.** and my check that I did write cleared.

I had been out of work for over two years and had been trying to reduce bills. This entire situation with AT&T was nothing, but problems. I finally filed bankruptcy for the ice was breaking. After filing, my cell phones which had a current balances ($87) was cut off. I called and the rep was telling me that I had to pay this mysterious balance and that AT&T did not deal with bankruptcy and did not have a law department. My intent had been to continue my cell bill, but now it is in with the bankruptcy and looking for another carrier.

So I have spent the better part of yet another day trying to get someone to understand I just need her phone reconnected. They informed me it would be free. Outstanding!!! This is by far the most inefficient company I have EVER dealt with... It is ludicrous not to be able to speak with someone from the United States when trying to get a phone in the United States.

Now we have the s7 and my fiance screen went black after charging and getting hot, not to mind the lil crack on the back. We are told it's a hardware issues and we can make a insurance claim but, it will be 170. Don't think so. Warranty can't take it because of the crack and they will charge the price of the phone if they send it back to you. Crazy, right?? I've done everything from contacting warranty, insurance, tech support, and corporate and I haven't got any help beside being talked to rudely, hung up on, and being told "we can't help you." Moral of this they are only out for money, not to help you. I am now out a phone until late we can come up with over a thousand dollars. Worst company ever.

I have spent over 8 hours on the phones with agents who have each told me different stories. Tonight the last agent and manager told me they will also be charging me for when they had my phone suspended for over 3 weeks and I could not use their but they are still going to charge me for service and data that I never received. I am not in a contract with them after these 10 years so to charge me for service I never received is absolutely ridiculous. They forced me off the grandfathered unlimited plan to begin with and never did I even use 1/4 of the data that they all of a sudden say I used but say they can’t tell me/show me the specific usage. They have now kept my number and is causing me a lot of issues for my entire family and hours and money I can never get back. They literally don’t care anything about the law or their customers.

This time, I thought everything was set but no. The rep mailed the phones to the address we have not moved to yet! We went over this many times during the hour and 46 minutes! So, when I didn't receive the phones, I called again! This call took 53 minutes and we found that the phones were at UPS and due to be shipped back the next day. Sooo, I took a trip to UPS and finally got my phones. We move tomorrow, 10/1. I tried to get phone and U-Verse installed that day but I was told that I would have needed to call 6 months ahead in order to get a Saturday appt. This is a business. I will be without internet on Monday. They are coming...or are supposed to come on Monday. I'm betting that will go smoothly... NOT! It took me about two hours to change every other vendor I have for the business. AT&T is pathetic!

We told the rep that we were going to Sprint to get their phones and assumed that they would leave the phones on long enough to transfer all of our numbers and data back to the same new phones. She turned them off. So, we went back that next day and had to beg them to turn back on the phone as they did not want to do that but reluctantly did. What all this did was take us out of the time they had given us to return and cancel ATT services with no penalty. As it was done all within the time frames by the contract but with turning the phones back on that took us beyond that timing.

Now ATT has gone to collections with a $176 bill for three days and 5 calls? Really, sounds very fair to me? By whose common sense? Or is it just some brainless idiot that can only apply what they can read in black and white. Does not seem fair in anyway to me and just one of the many reason why I never deal with ATT and I would discourage anyone as when I do have to deal with them, I pay $39+ for the absolute worst home internet you can imagine all because they cannot get their service to me which is less than a mile as the crow flies.

I am the only business in this building. When I tell them that, they say that I have to call another number to find out what the issue is. When I call that other number they say that it is not their issue it is another departments issue. After calling multiple "customer service" numbers I am still left with, "it will be about 3 weeks, and we will give you a call when we know when we can install it." That was two weeks ago and still not phone call. So I have no idea when I will be able to get internet service in my new location. I wish that was the only issue I am having with AT&T...

I also have 4 company phones with them. Three of the phones are "not-so-smart phones" (flip phones) which I use for business lines for clients to call me. I don't want clients to be able to text me or communicate any other way than email and phone calls, that is why I use flip phones. At my new location those phones do not get service, even though there is a tower less than 1/4 mile away. I understand that may not be an AT&T tower, but their only suggestion is for me to go get new smart or I can get something that will hook up to wifi to increase my cell reception. That device costs $200. But... it has to be connected to wifi (which goes back to the first paragraph).

It is a long rant but I am very upset that in order to get the service that I pay for, I have to wait for them to hook it up, which who knows when that will be, then I have to purchase additional equipment to get my other devices to work. Worst of all I cannot get any answers and nobody in the company will work with me. I have one smart phone, three flip phones, and an internet connection that is extremely slow. I understand the slow internet connection is my decision for the amount of data it can transfer, but for over $300 per month this service is horrible and the company refuses to answer any questions or offer any help other than "you need to go purchase new devices to help their network." I am trying to run a business, I do not need to help them provide me service!!!

I asked them to get me out of this phone and I will get another one even though the service is horrible. They say now I have to pay 150.00 to get out of the phone. I have paid 1300.00 for both phones and 200.00 per month on my bill but yet they has a company cannot eat up the 150.00 in regards to an issue that is theirs not the customers. I was told word for word "if we do this for you, we will have to do this for all our customers." What kind of a company says that and admits there is an issue and it will cost them too much to fix what is rightfully not the customer issue. 600 S and main street manager was not willing to do anything.

The customer service line was unwilling to do anything. I call the LG company directly and this was the answer "send us your phone we will fix it and you will not have it for 2 weeks, once it's fixed I will resend it, but we will not recall this phone nor do more than this" even though this is my 3rd phone in less than 6 months. Where's the company loyalty, where's the customer appreciation, where's the companies side of a contract. This is a pretty much buy at your own risk, we don't guarantee anything, we don't help, we don't work with...** AT&T.

A service rep looked up my account and told me my wife had gone over the data limit and we were charged an extra $45 for the overage. He wouldn't let me see the account on his Tablet, or whatever he was using. I knew he was lying because I had checked data usage (online) before I went there and found that we were under the 15 gig limit by about 70%.

Next, when I bought my granddaughter her phone I told them I wanted an inexpensive phone that would take the abuse of a 12 year old. They brought me a box with a phone in it and said it was $150 and I could pay it off in monthly payments. When we got our bill I found out we had bought a phone for over $800 and I was trapped because I had signed the contract/purchase agreement.

This kind of stuff happens consistently. They speak another language (jibber-jabber) when they explain things to you so you get lost in the explanation. Now I'm a former air traffic controller...and no dummy. AT&T is perhaps the most unethical company I've ever had the misfortune to get involved with. I don't understand how they can get away with the misrepresentation, deceit and lies they continually practice.

I returned s7 edge the S6 edge will turn off and not charge. I went into the store and was told that my warranty has expired by 2 days and rudely told that they would not do anything. I contacted customer service and was transferred multiple times two people expressing AT&T responsibility to replace the phone but that they had no power to do anything. The customer service experience was completely unacceptable especially for a customer that has been committed to you for so long. I was told to contact Samsung or take it to a Samsung store which doesn't exist that they would be responsible for it so now I owe over $500 on a phone that has never worked properly and your company refuses to help me. I asked if my business means anything to them and they expressed not their problem.

Is this typically how you guys do business - that you would rather me take my business to another provider than to help me solve this issue? Please contact me if there's anything you can do to help. If not I will be taking my business elsewhere and continue to spread the word that AT&T is a horrible customer service company.

Now I have to tell you that EVERY time I call AT&T I get a new excuse - I was told I was supposed to combine my DirecTV and AT&T bills; I was told I didn't turn in a phone; I was told the account names were wrong; I was told I missed the date and did not qualify. Something different each time. About three times I finally worked my way up to a supervisor only to "accidentally" be disconnected - mind you this only happened with supervisors. One guy gave me his name and phone number - but when we were "disconnected" (read: hung up on), I called back and nobody had heard of the guy. He gave me a fake name!! This is a supervisor!! How am I ever going to get this issue resolved with this level of sliminess.

The Young America group - their third party rebate processing people - are truly con men. And BTW - AT&T says it can't help and I have to go through Young America, but the number I call for them has the AT&T phone tree options. How are they separate? And I did not sign a contract with Young America. Anyway - slime, slime, slime. Reptilian!! No wait, I loved my snake. So I won't type what I really think of them. Thank you for listening.

Original Review: Sept. 27, 2016

I was with AT&T for 2 years. Unfortunately they are not one of the better carriers. In many areas my work, my friend's house, my house etc with AT&T these areas plus more had the worst service. Anyway after my contract ended I switched to T-Mobile. In all the same areas with T-Mobile the signal was much much better. After switching I got a bill from AT&T for $89 and change which I paid thinking it was my final payment to them. I later received a bill for $59 and change. I called and asked what this was for. They were billing me for the entire month of April even though I switched and canceled the 1st week of April. The girl I talked to was very nice and helpful, so I thought. I told her that I shouldn't be getting billed for the entire month. She agreed and readjusted my bill to I think it was $29. I was happy with that and paid it.

I also had a second line with AT&T which I never used. I thought when T-Mobile closed my acct that was it. NO, the 2nd line stayed active until I received another bill for $51.75. That's how I found out it was never closed. I called that day, explained the situation and the girl put me on hold. When she came back she said everything was taken care of and that the acct was now closed. This was back in July. I'm still getting bills from them which is now up to $169 and change. I just got off the phone with them AGAIN! The 1st girl I talked to said she sees everything that said on the system so she knows it's true what I said but she couldn't do anything. She had to transfer me to another dept. I went through the whole story with this one and she is now telling me that her system shows nothing of what I am telling her and that the bills are valid and that I have to pay them. Then she starts adding that I've been sent multiple bills, emails, texts etc.

Oh, she also tells me that the adjustment the girl made was just a credit and that I still owe the rest of the $59. I don't know how I'm going to get out of this but I told her "There is no way in hell I am paying you $169. The most I will pay is the amount of $51.75. The amount of the bill I received and called the same day" and she said she canceled it and that I was all set.

Oh, also after getting that $51.75 bill, calling and having her tell me my acct was closed as of that day, well this person I talked to today tells me in July when this girl closed my acct, she tells me it was never closed. That they closed it in late Sept for being late with payments. But meanwhile the next day after it was closed in July I checked my tablet and saw the it had no more service, an "X" where the bars are, telling me there is no SIM card and the only way it will work is through wifi. But yet this lady today says I had service until Sept. These people can't even lie good! But I'm going to get screwed!

Fast forward to a year later, and I'm getting a call from their collection service telling me that I owe money for my last bill. First off, the collection agent pretended to be from an outside collection service when she was, in fact, part of AT&T's in-house collection service. She threatened that it was going to be put on my credit report tomorrow if I didn't pay today, and told me that AT&T will charge after your service is ended, even when they say the account is paid in full, for pro-rated service. Neither she, nor the customer service agent I called afterwards, cared that AT&T had assured me that my bill was paid in full at the time I canceled my service.

After speaking to the two reps from the different departments, it's easy to see the lies that they told me. They pretend not to be able to see your information, put you on hold, then magically are now able to view your account. They misrepresent who they are and what their role is in the company. They say there are no notes regarding any of the conversations you've had with previous reps, and then as the call progresses, they are somehow mystically able to see a note here and there. I now seriously doubt that the collections rep was telling the truth about my credit report and what would happen if I didn't pay today. Also, they routed their call through a local number to make it look like it wasn't coming from AT&T.

This is one of the worst companies I have ever had to do business with. How is this billing practice any different than the mob collecting protection money? They are bullies that steal amounts small enough that they won't be taken to court, but they do it to thousands and thousands of people, and we have no recourse against them.

Secondly, I clearly asked them till when can I exchange my iPhone 6s for a iPhone 7. They answered it as this month end. I stopped by in today and they said it was decided on friday that they are going to end the offer this Sunday (which was yesterday) and couldn't upgrade the phone now. They would have (at least) said dates may vary instead of this month end. I am not going to go to the at&t store again that's located at 33810, lakeland, FL. I am done with them.

I called AT&T, then took it to the AT&T store to have it replaced under the warranty (I also pay for insurance). The sales rep did not seem as eager to help with this issue compared to a new sale and the corporate lady he called re: the warranty was very condescending with no sympathy for my situation at all. They informed me that I would be getting a USED phone in place of my brand new one that I'm paying $700+ for, which would take up to 3 weeks to arrive and suggested I purchase another phone to get me through that wait. She also said if my damaged phone (which looked brand new with stickers still on it - no scratches, cracks, etc.) did not get returned in new condition (i.e. damaged during shipping) that I would be charged full price for both phones! I tried to pay for insurance when I mailed it back, but it wasn't allowed.

When my new phone arrived, we had to go into the store to get a new SIM card and that sales lady was also very rude. Since I've been using my "new used phone" with the advanced messaging, my husband and I are having trouble receiving text/picture messages. The phones obviously do not work as advertised and there are glitches in the new messaging system, but no one from AT&T seems to care. We would like to switch carriers, but don't want to lose a bunch of money. Very disappointed and frustrated.

So they were closing and we had to return next day to finish transfer when they say "Well it's buy one Galaxy Note get one free BUT this will not take effect till 3rd billing cycle." Ok. That's fine then we will get a Credit back. So as we go to finish up we had to trade our old phones in and they would put that credit to our monthly bills instead of VW bill and that will come out of you 650 credit for each phone... new info and they will not give you the trade in to go to VW. But ok that should still be enough for our bill. VW bill comes in and it is appr. 474.03 per line since we still owed on our phones so our bill was appr. 948.06. Then we wait and wait for our switcher promo after submitting our final statement to AT&T. We get our cards in the mail after 2 months and one is for 121 the other 269 so I still have a bill for VW of 558.06. Are you friggin kidding me?

So after long waits no responses I finally get told after the 3rd day of trying to reach someone that I was just told wrong that the trade in value comes off of what you would owe on your phone per line... For instance I owed 474.00 for my phone so 474-300 trade in value and I only get 121.00 for VW And vice versa NOT 650.00 Trade in like they told me! They could not help me said they will talk to the store and make sure they are not misinforming about the promo and now I am stuck with a 560.00 bill with VW. And since it took them so long to send the promo money that all my trade in credit has been almost used up by AT&T bills. So soon I will have 2 phone bills! They basically said I should have been paying VW while I was waiting so I wouldn't have 2 bills. BUT isn't that what I was told that they would pay VW and the whole point of the switcher program? So furious, this was all a big scam for sure.

After I received a call on Thursday confirming the appt on Friday waited all morning no one showed. Called, transferred back and forth between AT&T and DirecTV. Dropped calls. Then after 1:45 mins on the phone according my timer on the phone they said the ticket was closed because it looked like it was already installed. After 3 hours on the phone and a call back two hours later I was told they would be here on Sunday. Show up today with two wired boxes instead of one wired and one wireless. Technician said that he did not have a wireless in the truck so he would note on the order what the problem was, instead the order was notated that I had cancelled. After another 3 hours I gave up. I am going back to the devil I know, Time Warner Cable.

Let me get this clear. AT&T interrupted my service by their work and I have to pay to fix their problem??? So I said "This is unacceptable." He had no answer. I said "Perhaps I need to switch providers..." He responded saying "I can switch you to someone who can easily close your account." I guess I see how much my 10+ years means to AT&T!

The next day I found out that a third option had just become available in our community and contacted them. I called DirecTV, cancelled the order, no problem. AT&T sent me a e-mail telling me that my bill for my cancelled account was ready for me to view. I ignored it as I should not have owed anything on a cancelled account and was assured it had been cancelled. The next email I received was a collection notice for not paying my $89.01 bill.

After spending two more phone calls, both of which I got cut off from with no return call, I was told again not to worry, it has been cancelled. I was told twice that I would receive an email confirming the phone call. The first time I received the email for the bill of my cancelled account. Today I received an email stating that my new bill was ready to be viewed. I have not viewed it yet and have decided to not call as that has not gotten me anywhere. I hate to even give them one star as I have not had their phone service, but was forced to by this site. I would have give them negative stars for the absolutely horrible customer services they provide.

After 7 months I am receiving calls from a collection agency telling me that I owe a balance of $500 some for outstanding payments. I asked where is this bill coming from. "Oh, we have been calling you but never got a hold of you since May." I said **. My phone number has not been changed. My address has not been changed. I have not received any kind of notification from either ATT or this collection company.

So I call ATT and wanted to sort out things with them. Was on the phone with Customer relations and Dispute department for more than an hour. The lady said "call back. I will talk to my supervisor and we will work with you on it." I called back, had to go through everything all over again, spent another 25 minutes with them and they said oh since it's with collection agency they can't help me anymore, I will need to talk to them. ** people. You just wasted my 3 hours for nothing. I was willing to work with you but as always ATT ** don't care about their customers. I am so glad I don't have them anymore. Do not change your service to ATT. WORST CUSTOMER SERVICE, WORST SERVICE AND WORST PEOPLE THAT WORK THERE.

Days went by, no email. I didn't want to be fined $150 for not returning the equipment in time, so called customer service again, and had to wait AGAIN for a long time to actually speak to anyone. They didn't acknowledge not sending the email, and when I asked for a list of what needed to be returned, she just said "all of it" and just to take it to a UPS store and that they would know what to do. I did this, and found out later that I didn't need to send them all of the wires. How pathetic, you work there and you don't even know what equipment to return? Then I had to call back to confirm that they'd received the equipment, as again, no communication.

They had - and at this point I'd gotten the bill for the next month. They wanted me to pay for a whole month of service, even though I'd canceled two days into the billing cycle, and before the statement was produced. I asked if they could pro-rate it and the answer was NO that I'd need to pay the entire balance and they would send me a refund check in 30-45 days. Are you kidding me!? But, it's gets worse... I'd been paying my Wireless and U-verse on a combined bill for years. The customer "service" rep. never mentioned that those would be separate bills from then on, so when I did pay that month U-verse and wireless bill, it all went to U-verse. So I paid over $100 for a service I no longer used. Then I get an email from AT&T Wireless saying they are going to terminate my service for non-payment of bill that same month.

I used chat this time and all the rep kept asking was if I could pay my bill that day. I asked how come no one told me they would be separate Then I asked if I would get a refund from U-verse, "yes, 30-45 days". The email from AT&T said that if I didn't pay my bill, they would disconnect my wireless service, and charge me $40 to reactive. ARE YOU KIDDING ME?!? 15+ YEARS A CUSTOMER AND THIS BS. They wanted me to contact U-verse, which confused me as I'd been paying the bill combined for years, so obviously that billing had never been an issue.

So, I had to pay double for wireless last month, and am very curious as to how much I will be refunded by U-verse, as I only owed them about $4.00 last month, and paid $120. How can two divisions of the same company not communicate? Do they think customers just have endless amounts of money? Who does this? How can they get away with it? My advice to you - don't ever use U-verse, go with anything else in your area. You'll get better deals and hopefully better customer service. So sad, because they used to be really good and have integrity.

This only slightly overshadows the time your cable company required that I agree to another credit check when they inadvertently shut my service off a week before my last move. YOU shut my service off a week early, but to turn it back on, YOU required a new credit check?! No. I canceled my U-VERSE service (which was absolutely horrible by the way - no one week without problems during the entire year of service), and I shall wait out my current phone contract if I have to and move to literally ANYONE ELSE. Joe Bob's Down Home Cell Phone Service? Sure. Whatever. Nothing, nothing at all could be this awful.

I go into the AT&T store today to purchase 2 new iPhones and a tablet and was given even WORSE service. When Lauren casually watched TV while my account loaded instead of engaging in conversation about my issues with the tablet. Another customer walked in and she began to work on his account and did not say "I will be just a moment" or anything. I was completely ignored, so I left. I called in to get the store manager's name and Lauren's name and she said "WHY DO YOU NEED IT? I WAS JUST MAKING COPIES." Terrible customer service, incredibly rude. I will be contacting the Store Manager and posting my review on every site that I can find. Sadly, this is the last straw with AT&T. I will be making a switch to Verizon due to the terrible customer service I have received at this store.

Guess what? I received a bill in the mail for $55 from DirecTV. I called into AT&T. They stated I had to call DirecTV... Of course DirecTV can't do anything because its equipment charges and it is needed to show the programming but that is all understandable but that is not what was told to me by AT&T representative. I only want what's right, either the $29.99 per month or discontinue the service without any early termination fee. I have been in telecommunication and sales for a long time to know that this was either someone trying to get commission or just didn't understand the promotion. I just want what's right or I will take legal matters because I know you have it all on tape and my Attorney Eric ** will act accordingly for any and all damages. No threat just being honest.

Finally today I call and I actually get "combined billing." Do know what they said? They are undergoing a software update and need me to call back in a few hours!!! I'm calling during the day... Not at night... Not after hours... During the day! They said they cannot even help me or call me back, instead if I want to speak with them then I need to call them back in a few hours! I guess AT&T is the only company that decides to do major software updates during the day when customer call, updates that prevent anyone from being able to even look up accounts.

So I call back and guess what. Of course once again I get routed through phone hell. Transfer after transfer... No one knows how to help. No one answers. Transfer, transfer, transfer... Disconnect, disconnect, disconnect. Routed to U-verse, who again tells me that combined billing is done through AT&T and they (again) don't understand why people keep routing me there. So I get routed again to some department and this time I cannot understand anything the person is saying. I have no idea of where their accent was from. She (again turns out) is with U-verse and doesn't know what I am talking about even though she repeatedly says she's with combined billing. She has no clue as what I'm talking about when I said I needed it combined because there was a discount if services are combined. She actually asked me the amount of the discount, why there would be a discount, etc.

I finally told her that she works there and should know what the discount amount is and should know about the discounts offered when everything is combined. Silence. She then tells me that I just need to call back. Again, I need to call back!!! Argggg! End of story: call after call and still NO RESOLUTION. Not a single person has assisted me, gotten me to the right department or has been able to combine my bill since everything is bundled.

A bit late for me, as I had already sent a number of messages that I would have used email for. When I got home and saw my bill, I called and told customer service what happened. I was told I had to return to the AT&T service store where I received the incorrect information. I was quite angry about that (thought they were one company, but I guess not) so I told them to send me to the Loyalty department. Jeffrey was very nice, and told me he would provide full credit for the $51.98 charge. I just received my new bill, and not only was that amount NOT credited, I was told I was past due, and they charged me $5 for being late!! So I called and was told 'sorry, we won't credit you'. So, after 27 years, I will go to Verizon. My sister and brother both moved to Verizon and appear to be quite satisfied with their service.

Some friends used Verizon internationally both on land and on a cruise without issue (it was a daily charge, not a one time 30 day charge). So, after all the issues I have had with AT&T Wireless (and there have been a lot of issues!!) and all the poor customer service that I put up with, I say 'goodbye' to a long time vendor. For those of you that choose not to move off of AT&T Wireless, I suggest you ask questions that you may not know you need to ask, and that they don't tell you about or you will be charged for service you expected or be threatened with collections when you had no idea that the credit that was promised did not go through! So good luck with that. I will be at a Verizon store by the end of this week to start my new service!

Of course he automatically blamed me for buying the phone from another person instead of AT&T. My argument was, if the debt is from the guy before me, why don't you go and collect from him, and unlock my phone. I'm a hostage of the situation. He "explained" that they will do nothing of the sort, I should go complain with the person who sold me the phone, but I am now on the other side of the world and have to go through a pain in the ass process just because "my" company, after 25 months, instead of realize that I am not the guy that stopped paying them and I have nothing to do with that other guy, punishes me.

According to Ernesto, the company doesn't even care about the phone just the debt, but depending of the amount and the time, they don't even care at all. The problem is that in the process I can't use my phone and there is no solution at all to my condition. They even suggested that I could sell the phone to someone that has AT&T so they can use it... What kind of solution to fraud is that? The company doesn't care about me being a client for 25 months, they just say "You should have bought the new from from ass to ensure there is no problem." I say AT&T should tie their debts to the clients not to the phone. I even asked, "What if I wanted to pay what's owed to be able to unlock the phone," the answer was: "You can only do that if you know exactly what it's owed and you have the information of the account." Therefore I have no way to even pay to solve the problem. In the meantime I'm screwed.

Later Ernesto decided he was entitled to give me advice and that it was a good moment to learn a lesson before I interrupted him and he hang up. AT&T is a terrible company, who doesn't care about their clients. They don't help me out with my problem, make ridiculous suggestions, blame me for buying the phone somewhere else when all they should do is just have a registry of who buys what phone, collect the debt with them, and stop bothering their loyal clients.

I'm never going back to them, they are horrible, and I'm super disappointed on them. They gave me wrong information when they said I'd be able to unlock it just by paying my lost phone, they never said the phone had debt when I registered the "new one" with my number, and what is worse, when I said they were not helping me this Ernesto ** got offended.

Because if they really want to stop fraud, they would have asked me for the contact of the person who sold me the phone, that way they could collect the debt, but they didn't. They just said that I have to complain to him... They are joke. They want me to go to some guy and say: "Hey dude, please pay your debt with AT&T so that I can use the phone." AT&T is a terrible experience, with ridiculous rules that don't help the client, just covers their backs. I'm cancelling my account, never going back, and I will make sure that every time I have the chance I'll say how bad as a company they are.

After dealing with customer service and trying everything we could to fix this issue we gave up and called Samsung (since the phone was out of warranty at AT&T). We then moved her onto a backup phone with a sim and things are great with her but I now have no data connection. This is all very suspicious behavior and due to our "contract" being up I have to conclude that we are being pushed to buy another phone and stay with them. I feel like I'm being bullied by this company.

When I called, they offered me very small credit and I was told that just because data was turned off, it really wasn't off that the "sim card was still active". Isn't that FRAUD? When I asked for an address to mail a complaint to, I was told that no address, phone number, or email address existed. Really, no one to handle complaints. I have been a customer of AT&T for over 20 years. Well, I am currently looking to switch. These large companies could care less about the consumer. I had to pay AT&T $1200 for overages I never incurred. There is no fighting them. They always win. Sad state we live in.

I then call AT&T customer service in August for dispute of the tablet charges. I was told the tablets are free but services have charges. I told that I never used the service and the tablets, and I can return these four brand new tablets. Actually I was misled by AT&T customer representative. Finally AT&T customer service only waived me the current month charge and the early termination fee by cancelling the tablet services but it didn't refund me the initial month tablet service charge $320.

I have several questions regarding this dispute: Why AT&T customer representative had misled customers and made these very confusing cross sells? Ironically my original request was not resolved - I still received a separate bill for DirecTV. At that time my AT&T wireless plan already costs me $180 per month. I only used three of four mobile phone numbers my package has. All plans are unlimited usage. Does AT&T really understand what customer needs are? Why customer needs extra four service line charges when current plan still have capacities? Please stop this malpractice. AT&T agreed cancellation of the services without penalty but why didn't refund my first month service charges of $320? It is fine if I already used any service but I didn't use any without opening the boxes. I want AT&T customer service to correct this wrongdoing and refund me this $320 overcharge.

After a week I saw on my bill I being charged a one time fee of $49. I proceeded to call customer support twice on 29 August. The first person had no clue on how to take care of it and after being put on hold to talk to a manager or higher I got disconnected. I called back and after 1.5 hours they finally took the charge off my bill. Two weeks later today (Sept 15) after paying the total bill owed $230.16 I received a credit for the charge for the wireless receivers $52.19 and proceeded to make a payment for the balance of $177.97 on the same day (Aug 29).

On 15 Sep, after checking my account I find out that I still owe $32.50. I proceeded to call billing again and after being put on hold and waiting almost an hour (55mins) again I got disconnected. Am fed up and realized that I am not calling back and if they do not call me back I am switching back to Bright house. What happened was, and I figured it out. I thought they were still charging for the wireless receivers and the representative also thought the same. They credited me for $145.47 instead of $177.97 I paid. Which is a difference of $32.50 the balance they on my bill.

I could see this in my account online but the representative could not for some reason and had to talk to another department when I got disconnected. Again I figured it out while on the phone and it still did not get resolved after 55 mins and getting disconnected. Terrible service. Now I know why they are enticing people to switch services with reward cards. My service has not been the same as Bright house since changing as the service has went in and out along with it going still.