AT&T Wireless Reviews

When buying a new phone, I put a down payment of 400.00 dollars on it. When I received my bill, it didn't reflect the money I put on the new phone. When I went back to the store with my receipt, and showed them, they had me there for hours trying to track down what happened to my money. The store blamed corporate, and corporate blamed the store, but in the meantime, I have spent hour upon hour, trying to resolve this, and find my missing money. Every person I talk to, whether it is in person at the store, on the chat window, or on the phone, tells me that it is resolved and check back in 24 hrs for a resolution. In other words kicking it down the road to the next guy.

I just encountered the worst experience with AT&T. I've been a customer for 15+ years and never had an issues. I was planning on leaving AT&T because Verizon was able to offer a better deal, along with an upgrade. I then called AT&T to see if they would match the quote, to which they offered me an "accessory" but was unable to match the offer. So, I was switching. I then jumped on AT&T chat to inquire on how I go about cancelling my plan. I was transferred to Customer Relations, Mac ** was able to ensure me he COULD in fact match the Verizon quote. I repeatedly questioned why I was not offered what he was quoting before, and if he was sure I could switch to a new cheaper plan WITH an iPhone X upgrade.

I looked for an email contact for this store so I would write the manager directly, but couldn't find it listed online so had to write a public review instead. Normally with AT&T service issues, I chalk it up to bad service operations. For instance, the rep may not be able to process your request themselves due to limited access, or the store may say to call the service team and the service team may say to go into the store. I've grown to expect a frustrating runaround and that my time will be wasted when in need of AT&T "support." Usually though, the reps are at least well trained on politeness. Today though, in the West Ashley store I was given different treatment.

I should have know that AT&T cell service would be no better than U-Verse internet/cable... Lost my phone while hiking in a canyon over the weekend, I was out of town and T-Mobile was around where I was. I had been considering switching carriers anyway so I went ahead switched to AT&T so I didn't have to be without a phone for several days. I obviously purchased a new phone from them, with a payment plan, and my son's line and mine moved over to AT&T same day. I specifically asked what my bill would be with AT&T for the all unlimited plan... $140 for the services and $18 for the phone payment. (I was paying $120 with T-Mobile for two lines with unlimited everything, so $20 increase in the bill not including phone payment wasn't a big deal in my opinion.)

I never do reviews but ATT has awful customer service, They cannot take care of anything for you or give you a straight answer. Have spoken to them 6 times and they all seem to have a standard response and you end up getting No help. They are suppose to bill my DirecTV - They have screwed that all up- can't view my bill or pay my bill online and no one wants to fix it. BAD BAD CUSTOMER SERVICE!!

We terminated our lines in January. Called to pay final bill and was charged for a line on a tablet that was not used for over 3 years due to a lock up. When asking why I was being charged for an inactive line they said it was still active. Not usage or data used but still AT&T rips me off. Beware of this company. They are willing to take your money but no help and no integrity!

I run a small business and the credit card charges go through their internet line and it’s not working so does my neighbor told me what happened that AT&T has an outage so no network in their store because their regional manager called AT&T to find out what happened. Then AT&T said it will be down for a couple of days. So I called AT&T not wanting to know when the network is up but they told me that they have no outage.

The whole AT&T buy one get one free phone is a super scam. I signed up for the BOGO iPhone 7 last April 2017, and ported two lines over from Verizon. Now -a full year later- they are billing me over $300 for my free phone!!! I spent over an hour on the phone with support, service and supervisors. They are willing to upgrade me or have me sign up for a TV service. (I don't own a TV) So sorry but there is "nothing we can do." BUYERS BEWARE. Stay clear of AT&T!!! The age-old bait & switch, They lie and will not release you from a contract but they will offer to let you sign a new one!!! Don't sign!!!

I signed up for an account back in December 2018. They completely lied to me on the rate, discount and BOGO on the Iphone. The sad thing about it, I cannot do a damn thing to get out of the contract. I hope the entire companies burns in hell!!!

I had AT&T at my current apartment for 4 months, then suddenly started receiving emails about service cancellation, that I did not intended to. Spoke numerous times on a phone with representatives from different departments. The issue on their end was that they had my apt number on file incorrect and someone was trying to activate new service with AT&T in that apt. When I explained them for the 100 times that my apt number is 3-33 and it has not changed since I started my services, they still could not locate the apartment number in their system and told me that they do not offer services in that area! Even though I already had the service for 4 months. I had wasted over 4 hours on a phone with many AT&T representatives explaining over and over the same thing and still did not get the issue resolved. It is extremely frustrating, when there will be a competitive service offered in my area I will waste no time to switch from AT&T to it!!!

We were incorrectly billed for months but kept getting the runaround. They lost several of our EZpay payments and then turned off our service. We spent hours on the phone with customer service with no results. There are several companies within AT&T and none of them work together or can see the others information. No one will give you a straight answer and they make it so complicated that you have no idea if you're being overcharged or not.

When I got internet service I was told my monthly payment would be 30.33 and really was 41.12. The rep told me that the issue would be resolved and never was. The rep also in time wouldn’t return my calls. AT&T never did correct the issue. This is pretty poor way to treat a customer of over 15 years. It’s a nice scam done by them. Will NEVER get service from them again and will make sure to let everyone know how shady they are.

Always had insurance on my plan and have been a loyal customer for 11 years. My phone had broke twice within one year and went to do a claim again the second time. (Screen cracking and going black). This was for a refurbished Samsung 7. As I put in my claim at one of the stores, I have the employee activate an old phone of mine. I was not told by the employee that if you have two claims within one year, your insurance gets canceled. If I would have known, I would have just kept my old phone activated. I feel the employee set me up for failure. Now I have a $322.00 bill. When I contacted customer service, they were rude and basically had a suck it up attitude. Never been treated poorly by a company I've been with for this long. I'm very dissatisfied.

This was supposed to be so easy and it was so important for a new job that I have worked so hard to acquire. It has been a nightmare. I have been an ATT customer for 20+ years and paid every bill on time. I tried to take advantage of a special online and instead of getting a phone in 2 days I have gone through 10 + security checks and the last one I failed. I don't know who my auto lender was in 2010. Probably my daughter's car that I paid off quickly. After over a week of struggling to get a new line added to my 20 year old account and 3 over 60 min phone conversations they are telling me to go to a store. My new employer is frustrated that I have continue to delay my business card printing and I am a week out of fruitful work. ATT sucks. I passed their damn security checks and then they demanded just one more. I am switching my entire family account. That is 9 lines.

AT&T – charges for device (iPhone X) installment without you own it. 4th month now, every month I get bill for device (iPhone X) installment charges. Phone Service Commitment begins on the day we activate service – in my case device (iPhone X) was not activated. I have returned handsets next day when I received it, received on Jan 3rd 2018, and returned it on Jan 4th via USPS (didn’t open package, put it in return label & sent via USPS). I called AT&T billing department several times and explained, every time I call, I get answer saying that your billing issue will be resolved and credit will be issued for the charges.

My U-verse box keeps shutting down often in the middle of a streaming audio program and requires a reset. When I call out on my phone connected to that cumbersome U-verse box, it takes about 15 seconds for it to start ringing at the other end. What if my kitchen was on fire or a dirtbag breaking into my house and I'm calling 911? When you need tech support and call (and when you are shut out of your email account for no good reason because AT&T has decided not to recognize your password you have no choice!) you first have to carry on a MADDENING conversation with an Artificial (so-called) Intelligence robovoice that really DOESN'T understand that you want technical support.

I have been happy with AT&T for years. Apparently this was only until I had an actual problem. They sold me a defective phone which got worse and worse until I finally called to use my insurance that I have paid for years and never utilized. I was told there was no need... the phone was so new it was under warranty. After several mistakes on their part that delayed me actually getting a new phone, I finally got a functional device. Great, done... No! Two and a half weeks later they sent me back the old phone that did not work. There was a bright red arrow on it pointing to a crack so small on the back of the phone that I could barely see it. I had to pull out reading glasses even with the bright red arrow there! I had certainly never seen it before. It also had nothing to do with the fact that the phone didn't work. Wouldn't call certain numbers. Wouldn't link with my car.

My installation date was for March 29th 2018 between 11 and 1 p.m. I waited all day. No one showed up. Then when I call they say that a technician knocked on my door and then in the notes it also states that the technician said my address was wrong. Bad Company. Bad customer service. Very unacceptable. I'm a dissatisfied customer and I will not be working with AT&T. It was very confusing to me that they stated that he knocked on my door but yet my address was wrong so they are a company that does not care about their customers.

Our landline, internet and cable all were down for 12 hours yesterday. My husband spoke with a rep - husband on cell - and nice kid tried to troubleshoot. He was unable to restore service. Said we probably needed a new modem and scheduled service. Hours later everything came back on. Husband called and rep said to keep 8:30 am appointment. At 10 am still no show. Husband calls and waits for 15-20 minutes and is on phone with a woman who says his appointment was canceled and that he is lying about speaking with woman about keeping appt.

I left AT&T for Sprint in January. I have never seen a company so completely disorganized as AT&T. I have now lost over $400 because of constant miscommunications, and dropped balls on their side. I have called over 20 times for a bill adjustment, as they had billed me for a month when I had no longer been with them. I have been told repeatedly NOT to pay my bill, as the adjustment would be on the next months bill. In that first month, they sent me to their collections department, after THEY asked me not to pay. I talked directly to their Collections department, who admitted it was a mistake, and again, told me not to pay until the adjustment went through.

I left Verizon after 20 years because AT&T had a promotion I was interested in. I should have seen the red flag when my daughter and I went to the store and they only had one person working there. After receiving our huge bill I called and had them explain it to me. A lot of what the salesperson said wasn't true at all. So besides wasting two hours of our time we didn't get what we thought we were. One month after buying my expensive phone someone stole it from me in a doctor's office. After talking with several AT&T agents, one told me to go get a police report and bring it to my local store and they would give me a phone that day or mail one to me. After hearing my situation she said she would go through my warranty. She gave me a claim number. I go to the store and they had no idea what I was talking about. They did see that the lady told me to bring the police report there but they said that's against policy.

AT&T seriously is THE WORST company that I had to deal with. I have services with them for a long time as they wouldn't allow any other phone company to exist in a particular area. They would sneak up charges on my bill without my notice and I had to call them several times for a refund. Now after I have canceled my services with them they have charged me for three months of services. Really, if at&t was a person I would have slapped, kicked in balls and spit on his face. I am calling every month for my refund and they are just putting me on line saying they are working on it and I need to check back next month. It's been six months after cancellation. I hope at&t gets bankrupt for stealing money from people.

I have never in my life been treated as bad as AT&T treats its customers. We have been with AT&T for 20 years. I just hung up the phone because the representative didn't know her butt from a hole in the ground. Changed our account 3x while we were on hold and was never given permission. Was trying to find out about my order and got hung up on when I asked to speak to a manager. Shame on you AT&T for treating hard working people the way you do!!! Had to give 1 star...unfortunately.

I went into an AT&T store to turn in a Galaxy S5 Active that I had upgraded a week or so earlier. It was not physically damaged, but had a line going down 1 side of the screen. The sales rep, Mr. C ** at the Lake Charles, LA (Moss Bluff) location then informed me that I only owed roughly $48 on the installment plan & that if I paid I would simply own the phone & not have to turn it in... owing nothing. 3 months later I see $198. Charge on my bill. I then called AT&T & after a half-hour was connected to AT&T "Customer Loyalty" Dept. I was then (after explaining the situation again) told that I would receive a credit for the $198. By the 22nd of the month (6 days or so later). The 22nd came & the credit was never issued.

Since day one, we have been overcharged. We were quoted one thing and have paid over $80 more every single month, with the promise that we would be paid back. We were promised Sunday ticket sports channel free for the entirety of our contract. We were promised so many things - beware. The person that comes to your home to encourage you join all services AT&T has to offer is a self contractor. We were given a phone with 260 gigs even though we only wanted the 60 gig phone. This company has screwed us. I have spoken to customer service 30 plus times to no avail. Today I drove to the address provided by a phone rep to get real help. Well, it was a training center that customers shouldn’t even know about! It took 4 locations- yes 4 different addresses I was given before I found the actual “headquarters” that could help with billing.

First I asked to cancel my service for March 28th, instead the customer service agent cancelled it on March 25th itself. And they asked if I have reinstate the service I have to go through credit check. What a pathetic service and totally faking their feelings.

HORRIBLE CUSTOMER SERVICE! How can 7 different chat agents and store representatives all waste my time? How come I've been on hold for 2 hours now? I have actually been a customer for 15+ years. For the most part, it's fine. I have cell signal wherever I go (and I travel internationally). BUT when something goes wrong and you have to deal with customer service, they are HORRIBLE. I've finally given up. I've had so many bad experiences but today's was the worst. 5 hours later and I'm still no closer to getting help. Say goodbye to my account and all 6 lines because we are cancelling as soon as possible!

I recently spoke with your call center. Wanted to take off one of my devices. He told me that he could leave the device on and save me ten dollars so I did what he said and he also told me if there was any problem I could switch back to my old plan. Every bit of it was a total lie and my bill went up 20.00 DOLLARS. Could not switch back to old plan.

I got internet service for my house, I opt-in to pay 33 dollars a month for 3 months for installation. They billed me anyway for the whole 100 bucks plus 40 the first month. I paid the whole 140 anyway before the next month bill came. Mind you, I am disabled and here in MS the max is 750 a month. So I went on here. It is March. They want to charge me a restoration fee from January. They claimed I paid on the first but my bill says I paid before the 1st through my debit card.

We are moving to a smaller city and could not keep our cable company. Seems AT&T is the only one who offers cable TV and internet. Three weeks ago we called to make an appointment for services and was told we were all set. Since then we received three emails stating they canceled our appointment and three times we had to call and stay on hold for hours trying to work this out. We even had the old owner call and cancel his service so we can set up ours. Then 3 days before our appointment they emailed again now telling us that we cannot get service until one week past our original appointment. You can buy a Kodi box or any other cable type box and save your sanity! I am over this. After 3 hours of BS, we are over it! We are required to leave at least one star. They do not deserve it! I give that 0 stars.

I picked this site as I feel it is the most credible to give a review on AT&T. I initially was with Verizon...figured I would support a Texas company. Staff was very knowledgeable and quick which was appreciated. Now for the review. Upon switching, lost everything from the cloud, phone would not pick up wifi reliably, and was lucky to get it at all and I never had that problem with Verizon. And the tower I get off was 20 yards away. When I had contacts and phone numbers transferred, majority were spaced with + signs in front of them. If I called a friend, it would go to MEXICO, Taiwan, Bulgaria, Budapest on and on. AND...I would get calls from those places!!! Wtf!

I used to be a loyal AT&T customer, once I moved back to Missouri I landed in a spot with awful service. I asked them what I could do to increase my signal, like most people nowadays this is the only phone line I have at home. I am unable to receive or make calls at my home altogether. On the occasion that my phone even rings or my outgoing call is connected, within seconds the coverage breaks and the call is dropped. Their solution was a microcell for our home, which costs approx $130. What an awful waste of junk. Total gimmick. No increase in service. We can't cancel our "contract" without paying a ridiculous fee, and they won't take back the microcell. The last time I went into the local store, the employee was more concerned with telling me how long he had been in sales and being a cocky, condescending pompous jerk then helping me. And I still have no frickin' service.

U.S. based Customer Services has worked so far for me, but Customer Services in other countries is HORRIBLE! I have never been helped by these people - the language barrier presents a problem, and they are not trained on anything. I am beginning to believe they try to wear you down so that you will get off the line. Honestly, I do not understand why AT&T pay for this service as it is useless. The ROI must be horrible; or perhaps, this is what AT&T obviously desires. Give them your money, then go away and leave them alone.

On March 14, 2018 I pre-ordered a Samsung Galaxy S9 and started the process of porting my phone from Sprint to AT&T. I received the phone on March 20th in which a new promotion of 50% off was advertised. I chatted with a customer service representative on March 20th as I received an incorrect bill. I was billed for 2 mobile plans instead of 1 mobile share plan. They told me the mistake (credit) would show up on my next bill. I asked the representative (Paula) since there was a new promotion on the Galaxy if I could return the phone in the store and activate a new phone under the new promotion. She stated "Yes" while having my account pulled up. I went to the store the next day and the associate said I can take advantage of a price match policy so I do not need to return the phone.

AT&T raised my monthly bill for Cable TV, phone and internet by almost $100/month. When I called, I was told that "a special offer" had expired. I had no knowledge of any such "special offer". I spoke with a manager who said he would lower the bill to the previous rate or lower. He said he had to put me on a brief hold and then disconnected the call. I called back and was told that they had no record of this call and would not honor his quote. I gave my account number twice, was told the call may be recorded, spoke with 2 different people and was placed on hold multiple times. And they claim to have no record. This is fraudulent behavior. The third representative told me that they re-examine charges quarterly and can adjust the bill to "market pricing". No wonder so many people are cutting cable. Beware! Check your bill monthly.

Every time I deal with AT&T I am in disbelief of lack of customer service. I have been a customer all my life including my mom. Loyalty means nothing to this company. If I am late for a payment they block everything phone, internet... etc. They expect you to pay even though they block the portal you pay. Recently due to financial hardship I lost my job and was forced to change banks. I had to input the account number, unfortunately I inputted by one digit the wrong account number for AT&T. They accepted my check because the third party that handles check disbursements from my bank said they already issued the money from my account. They have treated me like if I did not pay when I called for a password reset. The bank's third party bill pay said they were going to send me a copy of the check via email (they already sent AT&T a copy but they called me that they had not received it).

AT&T is the worst company in the world. Fraudulent with customers, never follow up calls, never take care of customers, and every worst services including outsourcing phone calls to worst country like India, Caribbean, and other Asian Countries. I bought two times Buy one get one (BOGO) with DirecTV and I paid off one phone and they said if you paid regular installment, other phone won't get any credits. They are stupid people. Actually I usually pay offs my phones in 10-11 months. But they are doing fraud. They were giving me but they said, I have paid off other phone very quickly, so I won't get any credits on other line (on installment), that is stupidity.

I've had At&t cell service for many years. Recently (in the last year) data speeds where I live have gotten slower and slower, and in the last 6 months have gone to where the data drops more often than it works. I've begun running speed tests and get regular speeds of 0.25 mbps when it is working with occasional speeds of 1 mbps. However on a regular basis (several times per day noticed, whenever data will not do the most basic function, such as download emails) when I do a speed test it shows an error due to the network being down.

AT&T was our service provider for 10+ years. We bought 4 new devices, one was supposed to be free in a promotional deal, it wasn’t. We filed a claim for the first time in 10 years for 2 broken devices following AT&T's instructions, they denied our claim, and customer service refused to help us. We have tried multiple times to get clarity on why our claim was denied and why we did not get the promotional deal we were told we were signing up for by an AT&T representative at an AT&T store, and nobody has been forthcoming with any of our questions.

I have had 3 different LG G6 phones in the past 11 months and no one can hear the phone conversation. ATT wants me to get another phone and spending 20 hours trying to troubleshoot this phones is way too much. I want out of ATT but they want to troubleshoot.

I was with Spectrum when they jacked my bill up higher. Upset I called a AT&T customer service representative to find out what AT&T could and would do for me. I was happy when she told me I could keep my current home phone number. AT&T hooked up my phone internet and TV last week. I have tried for 5 days to have my original phone number reinstated. I did everything all the people I talked with told me to do only to find out once I have cancelled everything with Spectrum that AT&T customer service lied and I do not get to keep my original #. This really screws my little home business up that I have and I do not know what to do now. Wish they would have been honest with me.

I got double charged for a transaction, I wasn't angry because I understood that it happens. I have been on the phone for 4.5 hours being bounced around from one phone number to the next that I am finally going to put down the towel and call it a day. They can keep my 50 dollars. I literally cannot afford to be a customer of AT&T, not because of the monthly payments I make, but because they took double the amount one day and I don't have enough hours in my day to figure out who to talk to, to get my money back.

A representative came to our house offering U-verse and Internet. Being that we weren't really happy with our cable service, we invited her in to learn the details. She offered free install, free equipment, $300 Visa card along with changing and bundling our phone service including a free upgrade for 2 of our phones. We mentioned that our phones weren't eligible for upgrade but she said it didn't matter. She said she was sent out with this sales package and was authorized to do the upgrade. As she was setting it up, they were having difficulties doing the upgrade. I said I wanted to hold off until they had it cleared up, but she called her supervisor and assured us that it was taken care of right then.

We are with AT&T for many years, just to be excellent company years ago. I call customer service on 3/7/18 around 7:45 pm, someone by name Emilio start talking to me. After two min he stop talking to me. I wait in line for 17 minutes. Once he comes back again I ask to spoke to a supervisor. Waits for 37 minutes. No answer from anybody. Very disappointed, I will try a different company.

I called to get internet service almost 4 weeks ago. The man I talked to got all my information and took my card information and money ($100) with no problem. Said I'd be receiving an email within 24 hours and if not to call back. I waited 48 and still no email. Come to find out service is not provided in my area and I had to cancel my order in order to receive my refund. It's been 4 weeks and I feel like a I'm a rat in a maze. I've talked to 6 different people in 4 weeks and no help. Then I received a letter in the mail that I'm signed up in auto pay and my card will be charged monthly. I just got off the phone with 2 different people to try to get my money back and try to find out why I'm enrolled in auto pay and still no answer then I got hung up on. Thinking about talking to my lawyer because I'm not getting anywhere and this is ridiculous. I do not recommend AT&T. Very unprofessional people.

We (my family, 3 of us) signed up for AT&T and we were told our Sprint would be bought out and how much our bill would be a month, this was in November. It is now March and we have written letters to the CEO, Randall L. Stephenson, talked to the manager of the store, talked to Amee ** (social media specialist) plus many more which we have documented. Everyone says they will get back to us with a solution and they NEVER call back. I have everything documented. Something will happen with this even if there is no call back from anyone. I am prepared to hire a class action lawsuit attorney and go from there if there is no resolution. Thank you in advance.

BOGO promotion is a false advertisement and a bait and switch technique. Using this unscrupulousness techniques is ripping thousands of customers out of their hard made money. Hoping they don't complain or are too busy to spend hours of talking to outsourced representatives. I have spend numerous hours trying to fix the excess of charges for a phone that was promise to be free by the AT&T representative that told me if I agreed to buy one get one free BOGO promotion and switch my TV carrier from Xfinity to DirecTV my total combined wireless services including all of my devices insurance and DirecTV together were going to cost me $313.00 a month. I have paid already 4 month after that $480.00. Next month they said is going to be $380.00 and the last representative told me I should not expect to get anything free in life.

AT&T is a fraud and they need to be investigated by the government. They overcharged every month on my bill and disconnect my wireless service if I don't pay. My bill is $220.00 a month and I pay my bill monthly. All of a Sudden my bill in March 2018 is over a thousand dollars. What is this and they had me with no service for 3 days. Supposedly they are charging me for a defective phone I sent back in January and some unknown charges I don't know about. Please think about before you choose AT&T as your wireless service. They are a scam and they will try to milk your money!!!

AT&T worse business ever. I will be filing a lawsuit against AT&T. I was told my bill would be $105 a month, auto pay, select pay with phone and internet, since November 14, my service have been interrupted 5 times. I have your customer service supervisor stating my name. Had a * at the end of my name so that is the reason my bill could not be combined together, that's not my problem, that is a error on your business behalf. I have called AT&T 7 times over a hour on the phone each time. This is unprofessional. I'm filing a lawsuit against this company.

Thanks to AT&T in Tampa for poor sales support! We recently went into our local AT&T store on South Dale Mabry in Tampa Florida, to get information on getting new phones for my wife and myself. The person that tried to help us was very sluggish, mumbled into his chest all the time, and couldn't answer one of our main questions: Will the Samsung S8 series phones adapt to different voltages in other countries (not plug types, not cell standards, but the actual voltage)? He was too lazy to even get an S8 out of stock and look at the adapter that goes into the power outlet to answer our question! They eventually suggested that we go to Best Buy and ask their Samsung guy! Here's where the thanks comes in - Best Buy had a $200 per phone discount on these phones that AT&T didn't offer ('cause the S9s were coming very soon). So keep up the bad work AT&T - save us all some money!

First of all, I have been a loyal customer for 10 years. Never a late payment with the highest data rate. Recently I switched to Verizon because my family member works there. So naturally I canceled and ported out my number. I been on the phone with them twice, spent over an hour with these people. Kept saying, "Sorry but we need your money still". Even though I already canceled and closed account. I'm being charged for 3 months bill for highest data rate after I canceled. I want everyone know they will sting you once you leave. Beware.

I tried to take advantage of AT&T’s “Buy One – Gift One” policy last December 2017. So I bought one phone (upgraded a line) and I was supposed to get another one for “free”. However, AT&T sent me three phones (one was by accident), so I returned one. I had billing charges for three additional lines. I called several times to clear this up; however, they were sarcastically nice, saying they would take care of it, but their ploy was to delay clearing up their mistake and kept on charging me. They finally said I returned the wrong phone and could not take advantage of the “Buy One – Gift One” offer. This company is dishonest at best, has no integrity and is toxic. Do not give them your business and hard earned money. Typical bait and switch scheme.

It seems no matter what I do I always owe an extra 40 each month. They always have a reason. Have you noticed that no matter what you're needing to speak with a customer service rep the calls ALWAYS and I mean ALWAYS OVER AN HOUR. I THOUGHT I WOULD TRY TO RESOLVE our issues through chat, in which there is not print option available, I was on chat for almost 2 hours ending with a supervisor where he signed off on me and the whole chat disappeared. Gone. No way to get it back. I just wasted another 2 hours jumping through crazy ATT crap.

A representative at AT&T in Columbia, MD told me that if I switched to DIRECTV with a 2-year contract, I would receive Unlimited data on my cell phone for no additional cost. After visiting the store and speaking with the same sales rep three times, I did sign up for DIRECTV and let them install a dish on my roof (which I really didn't want to do) so that I could get Unlimited data. Truth, "Yes, you can get Unlimited DATA with DirecTV IF you pay $40 extra for it." Two full months, I visited the store and showed my bills to my rep. He fidgeted with my bill online and told me the next one would be correct. Today, I was told by a manager (the rep changed offices) that I would be paying the $40 for Unlimited going forward. I didn't sign a new contract, so now I'm looking for a new phone service.

I have paid $34.99 a month since Dec. 2016 for insurance for the 2 iPads we got through AT&T. Almost $500 later, we have to pay more for the deductible on their damaged device than what we would spend going out and buying a whole new mini iPad. My husband says this is fraud and is thinking of hiring an attorney. Oh they sure saw us coming.

Upgraded to include U-verse and was promised if I upgrade (buy one) I would get one free. Bill comes and they are charging me $26.34/month for 2nd phone contract. Several individuals complained (internet search) with same issue. AT&T should be investigated and class action should be initiated about this fraud. Spent several hours and several phone calls to their Customer service department with promise of “I will look into this and have someone call you”. The only “service” they provide is the same service a prostitute would provide. If I wanted to be screwed I would not go to AT&T. AT&T makes it difficult to change carriers without changing phones too. Why has the FCC put an end to this? This is criminal. How can the FCC allow AT&T to continue bilking their customers and not take steps to prevent this.

I have been an AT&T wireless customer for over 12 years and it has been a love hate relationship for the most part, albeit manageable except for the last 12 months. I have 4 lines on my account and 2 phones on their next program and a tablet. My bill should never be more than $200-$240 a month. However, my bill each month has been $400-$700 each month. I have tried to resolve this each month and have spoke to customer support, live chat, billing etc with no success. I have had my service interrupted several times during the time I was trying to resolve the issue and each time that happened I was told that I had to pay the past due amounts, regardless if the bill was accurate or not in order to restore service and each time I paid the balance, I would start the process all over again.

If it was possible to give a half star then I would only give a half. First of all I hardly ever had signal. Not at work, not at home, and not at any family member’s house. I also was sold a stolen phone at first by a sales representative when I added my mother to my service. And I was lied to by another sales representative and was "given" a hotspot I didn't ask for and then was charged for and when I tried to return it I had to pay an early termination fee for it. Then when I finally cancelled my service I was sent a bill for $58 as my last bill. Which jumped to $250 something and was told it was an early termination fee but I told them I had my phone before I got the service so I didn't have a contract and therefore should not be charged an early termination fee as there is nothing that is being terminated early. And then they switched it and said that it was an early termination fee for the same hotspot I had already paid the termination fee for months before.

I gave up on AT&T wireless phone service 2 years ago because there was always an issue with my bill. Now, I am going to cancel my AT&T wireless home internet service. The phone cable has always, as long as I have lived here, gone through the crawlspace and right up through the carpeting in the living room. There is actually a hole in the carpet to get the cable into the house. Now that we are having new carpet installed, naturally we wanted a wall jack put on that wall. We were told that it would cost 150.00. We are already paying 47.00 per month for 3 mbps service. I thought that I would ask for manager or to talk to an English speaking person. {wrong} AT&T put me through the 1.5 hour switchboard shuffle. I have decided to go with Comcast. @ 24.99 per month for 15 mbps service.

One of the lines on my wireless account called in to reset her voicemail password. Rep instead reset MY entire voicemail along with hers, rather than just the password. We both had to set up our voicemail again, even though I'd had mine set up for the last 8 years. When I called in to talk to a manager about it, the supervisor I talked to (Laurento) kept trying to sell me on DirecTV, ignored me when I said I wasn't interested in the service, and didn't even bother trying to resolve the issue I called in for. Instead, he lied about it and transferred me to another department. I've been a loyal AT&T customer for the last 8 years, but that ends this week. I expect better in a customer service line, particularly when the service I'm currently paying for is so absurdly overpriced. Your reps could easily work for Comcast, AT&T, and believe me, that's not what you should be shooting for.

I was told 2 years ago when I bought a phone under the old contract when you could get them for $99 and sign a 2 year contract - which I’ve done for over 20 years, that when this last contract was up this past December there would be some fee that would come off my bill. That we were always paying full price for a phone was somewhat hidden in our bill. When apparently they lied cause when I called to see why it hadn’t come off they said there was no such thing. Guess I’ll be ending my relationship with ATT now! Maybe Verizon doesn’t lie to their people!

Was being charged for data time when not using phone. Their story is background apps not being used are somehow using this data. Charges were at least $200.00. We had never gone over our limit ever. Could get nowhere with this problem. So switched phones to T-Mobile with unlimited data, now no problem and saved $20.00 a month on my bill.

We were previously Verizon customers and after our phones were paid for we decided to search for a bundle offer through AT&T to include DirecTV, mobile service, and Nighthawk internet service. This service would have saved us $200 per month as we would canceled Mediacom. We wanted to avoid ALL issues of switching service so we asked many questions. In the past we were told erroneous information at a corporate Verizon store so to avoid issues I told the rep and manager at the Davenport Iowa corporate AT&T store we were going to record our discussions. Of course he thought that was ridiculous and said we could just write it down. Anybody can write anything down but doesn’t necessarily mean that’s what was said. Nonetheless we recorded.

I was an AT&T phone & wireless customer for 3 years. I couldn't get a power point to load. The speeds were so slow. I called a few times & they said it was the area I live in. After a few years of this, I talked to some people on my street & found out that AT&T lied - other service providers had 250X speeds. So I got Comcast & it is 250X faster! I called AT&T to cancel my wireless - the first time I was on hold for an hour & they hung up. The second time I was on hold for over an hour but actually got someone & they said they cancelled my wireless. They did not. I am currently on hold again. You are not allowed to cancel your service online. DO NOT USE AT&T or you will never be able to get out of it.

I have been a loyal AT&T customer for over 10 years now but you may not know it by the way AT&T handled my situation. When the Samsung Gear S3 watches were first introduced, my wife and I wanted one but they were sold out everywhere. At the time I still had an iPhone so I wanted to get the Samsung Galaxy S7 Edge, also. I called AT&T to place my order. At that time, there was a promotion for a $50.00 Gear S3 with the purchase of a Galaxy phone. I knew that I could get the promotion for one of the watches and I would pay full price for the other. When talking to the sales rep on the phone, I informed him of this and he said that he could do better than that promotion and give me both watches for "FREE". I said "really?" and he replied with "Yes". So, after a few minutes of being on hold he told me that my order was complete and that I would receive my new phone and to two Gear S3 watches in the mail in a couple of days.

Was told I was going to get a free phone and was screwed, they then told me that I would not get a free phone that they were signing me up for a new line of service when I told them from the start that I did not want or did not need that. Strongly suggest others service providers.

Since AT&T took over DirecTV I tried to order a movie. After sitting on the phone with 3 different people for an hour I was told since I don't have their internet service I would be charged $5.00 extra to rent 1 movie. I should charge them for wasting an hour of my life!!! On principle I told them where they could shove their movie. I will be changing cable providers when I can find one that's less terrible. Seems they're all bad in my area.

I'm very happy with and have no complaints as far as quality of U-verse, reliability, and customer service. Price and DirecTV is what will drive me away.

I was looking to switch over to ATT. What a disaster. I was on online chats several times trying to place the order wasting hours of my time. I was told that there was no difference between their 2 unlimited plans except for the Plus plan coming with 10 GB of mobile hotspot that I didn't need. I found out later that this was not true. The one is 4G LTE while I don't know if the other is even 4G. I decided to place an order at one point. I was on a co-browse with the agent "Steve", and it took forever because he said they were having glitches on the site. But we finally were able to get it done, I put all my info in including card number, etc... only to get an email a couple of days later saying the order couldn't be verified and was canceled.

I asked several questions about switching phones and was told it would be no problem for me to do that at home. I actually had to call and have them switch for me and after 50 minutes on hold I was told I would have to go to an AT&T store and buy a new SIM card for my husband to switch to my older iPhone. Lots of wrong information was given to me. They need to train all their employees.

I have been waiting for 5 months for a refund, that they contacted me about. Each time a “check is mailed” I am told to allow 4 weeks for delivery. A check has been mailed three times now and on Friday I was told a check would be overnighted. Well to no one's surprise I was told they are still waiting for approval. I have decided to allow for our attorney to help get back our rightfully owed refund. Keep in mind if I were to be a day late on my bill my services would be ** off. Well it's been 5 months and still no refund from them. Horrible company and even worse customer service. Good luck to anyone who uses their services.

Yesterday report that my cell has the screen broken, and lost 1 hour and a half between calls with ATT and ASURION the insurance company that works with ATT, and there is my bad communication on between both companies because while one asks me for information the other does not. He advises me about what the other one is going to ask me for and the calls are cut and every time is to be wasting time trying to identify you every time you call again. I just hope to finish my contract and change company.

I was lied to at the store at Smyrna, Georgia (30080) when I went to get AT&T connection for having $80 for mobile connection, now that I see my bill I am charged $120; why is that so? Why are there frauds at AT&T? I spoke to customer care for more than 1 hour and I was just being beaten round the bush...

Annoyed that the bill is nickeled and dimed upwards every month. Luckily, have not had much down time with AT&T and that is a big plus. However, the bill alters every month, never the same. Too much garbage in the mail extolling the virtues of upgrading. Waste of trees.

Three months ago, my wife got an offer from AT&T which is to get one iPhone and get the other one for free and we will pay monthly just $150. Since then we get two bills. One was $380 and the other was $280 and we contacted them many times to asking about this extra charges, we found that they’re charged us for the second phone which is supposed to be free and charged us again for switching to the unlimited plan in the middle of the billing cycle around $100 without any prior informing. We talked to them many times each time. We spend two to three hours explaining and switching from agent to another and no one solves the problem and at the end of any call we have been told that we have to pay this money first and they’ll see. And this is not acceptable at all.

I have been a customer of AT&T for 4 years now and that is going to change today. I bought my prepaid phone on January 18 2018. From the time I left the store my phone kept giving me error code to restart it because it could not read the sim card. So for a month I would restart my phone as it asked and was planning on going to AT&T to get it fixed. Well today at work my phone completely quit working and so after work I go to AT&T to get a new sim card. Once the third sim card didn't work the sales rep calls the warranty department.

I am paying $350 a month for high-speed internet and phones and most of the time my internet is down and my phones can’t log into my Wi-Fi so I called customer service. Every single time they give me the runaround. I can’t always depend on my computers at home because you never know when you will have internet or not. Bottom line it’s a company that you can’t rely on.

After five billing cycles they keep charging me for two phones purchased under a buy one get one free. I was told after 3 billing cycles they would credit me the payments back. After a long on hold and two customer service reps they tell me we were supposed to get a new line to get the BOGO deal. That was never discussed and my spouse was present during the complete process. So they offer me a bunch of free data that I don't use admitting the mistake, but they won't stand behind the get one free deal. I was warned they were a bad company, now I'm living it.

Simply wanted to reactivate my "vacation hold" account. Every agent said something like, "I can help you with that," and "Thank you for calling AT&T." 30 minutes and four agents later account was reactivated.

Below lies the recounting of a roller coaster 5 days interacting with AT&T in an attempt to sign-up for a new internet-tv-phone bundle. Before reading, you should know the following: (1) This is my first internet review — I RARELY post anything, good or bad, because I am generally an easy-going, laid back individual and need to be moved significantly to take time to type about an experience on the internet (2) I am currently a medical student and don’t want to be spending time doing this, but was so compelled by my recent experience that writing became a necessity, a form of social and consumer responsibility (3) I don’t really watch TV, don’t participate in social media anymore, and generally have the technological IQ of someone born before in the 1700s.

Hate this company and their employees. They are liars and huge scammers. I was promised $20 for my internet and wireless bundle and they keep fluctuating my charges... They never call back when line gets disconnected, they really don't give a **. I wish I can give them ZERO stars because that's what they are worth.

I have AT&T customer from Nov 2017 and it haven't been a single month since then that I haven't had issues with my billing. Every single month I have to call to make changes with my bill which was initially agreed at the time of taking connection. Despite of me calling every time no action has been taken to rectify the issue. So very unhappy with it... Will never recommend AT&T to anyone ever.

I have been with AT&T for 18 years. It has superior cell service at a specific price point that might not be as competitive as others.

Have been a customer of AT&T Wireless for over ten years. Also signed up for their DirecTV service almost one year ago. Have purchased over a dozen Apple phones and 2 iPads from them over the years. Have laid out over 300.00 a month over this time.That comes to 36000.00 dollars plus. Unbelievable to be treated so poorly. We usually don't purchase Insurance on Phones. But did purchase Insurance for a Teen on our program. The phone broke and wife called to get replacement. Spent 10 hours on phone during which she was disconnected 8 or 9 times during process. The records at AT&T are unreliable as she found out. As the insurance coverage had been changed to my phone since I was the person on the bill. First of all when you buy a product and get a warranty or insurance it is assigned to a serial number of that product. But BEWARE. AT&T some point redid their records on customers so my wife was told.

It is the most disorganized business I have ever had to deal with. Every time I call I get a foreigner that can’t even speak clear enough English to help you with anything. I have been two months dealing with them merging another man account on my DirecTV account and just finally got a new account set up that calls me by my name and has my social security number on my account but it has been like pulling teeth to get done. I have been customer since 2013 and just because AT&T told me internet available in my area is how another man account got merged on my account. It is craziest fraud I have ever had to deal with and Get fixed. Luckily I got an American ID# ** that finally fixed and set me up a new account. I should have canceled and been done with this company cause I haven’t been under contract in years. I didn’t give 1 star cause AT&T don’t even deserve 1 star.

This is the worst prepaid phone company on the face of this Earth. I have never had such a terribly slow phone in my entire life. My account to refill my phone decided to not work for no reason. Well I have things to do and things to buy so that is not very convenient. Also the prepaid part of the website is nearly impossible to find. You can also never talk to a live person when you get help. I have hated this phone service the entire time I have had it. I do not get any service in multiple buildings on my college campus. And I also get no service in rural areas. I will be going back to Verizon whenever I get a chance.

Nice coverage and excellent customer service. You can view the details of your current AT&T wireless plan anytime, anywhere, including data information, usage, minutes, text message.

Not once but 3 time they leave me waiting for a tech to come and repair their services in my house. ATT tech are not reliable. Either the services I have to boot U-verse almost every day and after the hurricane I call to report the cables down. Not only they issue an appointment. They didn't show almost two month and I can get them to come and I don't trust them anymore. I have my wire hold down with truck strap so the wire don't hang low on the backyard.

I had called customer service for a question with my new service. And long story short he said I was eligible for a promotion still on my phone to buy one get one free. I didn’t really need it but he talked me into it. Well month after month I’m waiting for this to be reversed on my bill each month I call, each time they say next month. Till now I find out NO it’s. It an eligible offer I was scammed. So no BOGO AND THEY WON'T DO ANYTHING ABOUT IT. BOGUS!!

The week of Thanksgiving I went to my local USPS to drop off two iPhone 7 Plus one for myself one for my husband. I had done my job and returned the two phones under the ATT Next program. Little did I know lightning would strike twice. I say twice because the same headache I've been dealing with this year happened Last year. In late December I get my att bill and I see that I was charged for a phone $398.00. They stated it was never received by the warehouse. I was in disbelief. I called att and notified them that I had lndeed sent both phones and that they would have to look in their warehouse. I think what upsets me the most is that they are so quick to charge the account instead of first looking into it.

Retail store in South Portland Maine - When the DirecTV was unable to be installed in my rental home the salesman gave me an option of buy one get one free iPhone when I agreed to sign up for streaming DirecTV. When I saw I was getting charged for the “free” phone the store manager told me they never offered the deal. It felt as if they lied to get me to purchase an extra iPhone. It felt like really bad business. They are anything but transparent in the way they conduct business.

I signed up for service in December 2017. During that time my plan was $20 per month for unlimited internet which included the hotspot. I went to connect the hotspot (February 2018) and it was not listed. When I called customer service the lady said they changed my plan because I only had one device on the account. I asked why would they not send me notification that my account had changed and I was told that they are not required to send any. It is funny to me how they waited until after I paid the bill to change the service. She went on to tell me that if I wanted to be able to use the hotspot on the iPad, I needed to change to the $70 plan. I have both my iPhone and iPad on AT&T service so I asked her if she suggested that I disconnect both my iPhone and iPad since I could not get the service that I wanted and she said “yes”.

On Jan 1 of 2018, I went to their store in Woodbury to change my account from an old grandfathered rollover minutes account to a pay per minute account. After paying off the final bill of my old account and buying one year of minutes for my new account, I was assured that the old account was paid in full and closed. Two months later I received a letter from their collection department that I still owed them for several months back billing from the old account that had not been shut down. During that time I never received any bills to indicate that the old account was still active. When I called, I was told that it was a different account and I had to go back to the store I changed the account with to fill out a form to correct the problem. Due to the massive size of AT&T, the left hand doesn't seem to know what the right hand does and it forces customers to jump through their rings to correct a simple problem.

After months of having dropped call when I moved into my new home I decided to get an AT&T MicroCell to cure their poor service which cost me additional money to buy. It last a while then quit working. AT&T sent me another one. It too quit working so I just quit using it. In the 3 years I have lived here the reception is no better. This whole area has lousy reception. Yet they tout their coverage is the best.

I got U-verse for 2 years. They promised that I was going to pay 120 every month so I ended paying more!!! Then two years later I finish my contract and I cancel my account and return the boxes to UPS and I kept the receipt for two months later. They said I never return anything and that I never cancel my account and they were still charging each month for service and boxes that I didn’t have for several months. I have shown Them proofs I have the receipt from UPS date and tracking # of boxes being return same week when I had cancel my service. I was paying for boxes and service that I didn’t have.

Poor coverage period, especially inside your house and AT&T could care less. All they want is your money, as much as they can get from you regardless of the quality of services they provide. They will hit you with additional fees any chance they get. Change anything on your account and you get an additional fee. They have lost lawsuits for false charges on people's bill. Furthermore, there are no longer 2 year contracts making people think that they can switch providers at any time but this is false. AT&T will sell you a phone that is not compatible with other carriers requiring you to purchase ANOTHER smartphone. Horrible morals in my opinion.

I have a business account with numerous lines for wireless. They cut off the billing period on the 1st of the month, mail me a paper bill on about the 14th, I receive it after it is due. Switched to paperless bill and never received a bill. Spent an hour on the phone and 2 hours at store and still no bill. I log into my AT&T Premier account and cannot get a copy of my bill. I can find no way to contact them by e-mail and am considering a direct complaint to the FCC. They would not/could not e-mail me, or fax me a bill! Worst billing and customer service ever. I pay my bills when I receive them.

I received a package deal with AT&T & DirecTV but the TV service was "the pits". I canceled because of poor service & got a $655.50 bill - $500 was the cancellation fee. I tried to get a settlement but to no avail. It is sad when customers are penalized for their poor service & to think they left their installed equipment on my premises. They begged me to work it out, but I gave them a resounding no! Yes, it was that bad. Their product is whack so go elsewhere folks!

I’ve had the worst experience with this company everrrrrrr... My entire family is truly going through hell with surprise bills and worst customer communications. Every month our bills were higher and higher. I was gonna travel for two weeks so I called to get an international package so I don’t get charged thousands but of course your representatives don’t give a damn about customers and I was told that all I have to pay is extra $40 for that month but for only two weeks of travel. I was getting three months of almost $2000 bill.

I got engaged and wanted to pair my phone with my fiancé therefore switching to Sprint. ATT has been and still is giving me a headache making it very difficult for me to get my choice. Dealing with them with a simple request to close my account is a really difficult experience. I will never ever go back to ATT which does not respect my wish to close my account. ATT blocked my phone which was paid in full and basically hold me hostage for 48 hours without the use of my phone. They asked me to pay a month ahead in full before they could close the account and told me that eventually I would get a refund for what I overpay!!! What a rip off! They proceeded with not unlocking my phone for 48 hours which blocked Sprint from getting me in my fiancé's plan. I think that this should be illegal and I am ready to file a complaint with the Better Business Bureau. ATT suck at what they do!

I spoke to a young woman in Alabama. It sounded like she was eating her dinner while explaining what AT&T sells. I said to her (very nicely)... "I'm very sorry, I'm really having a hard time understanding you. I'm having to ask you to repeat everything that you're telling me." She then started to answer one last questions and then simply moved my call over to the customer service for Spanish speaking customers. I told this person that I don't speak Spanish so I prefer to go back to the woman I was speaking to. He said ok and sent me back to "HOLD for the next available agent to help you... the wait will be at least 5 minutes". That's terrible. I'm not a customer and this is going to entice me to move to AT&T? Wow!!! Ma Bell hasn't changed much in all these years...

Failure to communicate between layers of management/sales. Tried two times to set up service - both times amounts of both data and cost changed by triple of what I was quoted. AT&T needs to stick to phone service only. They are not ready to compete on a competent level.

I have never seen a company with such horrible customer service and billing skills. I started receiving 2 bills to my address for DSL. I didn't look at the account numbers at first. I just paid the bill, after the 2nd bill my service was disconnected. I called customer service and they asked for the account number. The system could not find so I looked at the bill and I tell the rep, "OMG. I have 2 accounts." He had no clue why. After the hassle of try to rectify the problem it was resolved but I was still getting collection fee notices and collection calls about the bill. Next weeks maybe a month goes by I get another bill with a reconnect fee. I call customer service, no one could explain why. I call the retention department and the woman tells me this, "We pay your bill a month in advance because we can't stop the system from billing you the reconnect fee."

AT&T customer service are liars. They tell you things and when you get involved with them and you are not satisfied with their service they don't try to help you. They say, "There is nothing we can do." I was offered a special deal buy one & get one free phones for been a long time customer. I end up paying two phones and when I called them why they says something that is not true and they told me is a way to get customer to pay for phones. I didn't have no choice to stays with them for almost 2 years because I couldn't even return the phones. I will have to pay for them without having the phones, they said, "That's our policy. That's how we work and we make sure customer stays with us." In other words robbing them.

I changed my data plan back in March 2017 and AT&T kept billing me at the higher data plan. Then in June 2017 I had AT&T change my wireless number and they never updated my statements to reflect the correct phone number. Every monthly statement was wrong which meant I spent over an hour in the phone with them to correct. I was told that it would be corrected by the following month. The next month came and it was still wrong. So back on the phone. I had to contact AT&T every month about their errors every month so in December 2017 I switched carriers. I got the final bill and believe it or not it was still wrong. Customer service is totally horrible and they always lie that they fixed it. This is a horrible company and I will never have anything to do with them ever again. Even when you contact the office of the President of AT&T they just put you off. Terrible company.

I have been a AT&T customer for many years. They have the worse customer service. I ordered DirecTV for 2 years at $50.00 a month. As soon as I switched my cell phones to another company my DirecTV bill went up to $88.00 a month. I have made many calls to get my bill lowered to the contract price and I am told if I get off AT&T I have to pay a penalty. I still have 10 months on my contract that they will not honor. When you call AT&T you are on the phone for a few hours and they shift you around to many people, or they disconnect you. Yesterday a supervisor named Hazel was suppose to call me back in a few minutes. I never heard from her.

I have been a AT&T customer for many years. They have the worse customer service. I ordered DirecTV for 2 years at $50.00 a month. As soon as I switched my cell phones to another company my DirecTV bill went up to $88.00 a month. I have made many calls to get my bill lowered to the contract price and I am told if I get off AT&T I have to pay a penalty. I still have 10 months on my contract that they will not honor. When you call AT&T you are on the phone for a few hours and they shift you around to many people, or they disconnect you. Yesterday a supervisor named Hazel was suppose to call me back in a few minutes. I never heard from her.

I was charged an international call in my bill for $126 for 36 minutes which I didn't make. I called customer service to remove that, she said she couldn't and that I have to pay it. I switched to Metro PCS. I am paying just $80 for 2 lines with better services as compared to AT&T, to whom I was paying almost double. Will not recommend AT&T to anyone. Dont get fall into their promotional tricks and offers.

Short story ordered a 10X they told me it would be $38.00 a month including insurance. First 2 months they bill me correctly. Then this month I see they're charging $8.95 for insurance, while telling me it wasn't included. They are very expensive but I've been with them for almost 10 years. I was paying $144.00 for 3 line with 3 gigs of data for all phones. Now they want $196.00. Also sent them a 5C back for $200 credit. They want to give me $20 credit. I want the phone back they say they can't send it back.

The worst customer service company out there. They sell you the product and the service and they are very nice but the moment one of the employees make a mistake they do not take ownership. I went through months of nightmare because a fee that was charged on my wireless account and I had to involve the office of the president for it to be fixed. Now they are coming up with another funny fee, they renewed or created a new contract on my services without my authorization and what they tell me? Makes no sense.

We were misinformed by an AT&T representative about the BOGO offer and are now being told that they apologize that we were misinformed but that there is nothing they can do to correct their mistake. How can you make a customer pay for the mistakes of AT&T employees? Worst customer service ever! Regret ever switching to AT&T.

I had AT&T internet for years and I always paid my bill on time. My internet quit working. In a 2 or 3 week period we had 4 to 5 senior technicians out to try to fix it but could not. They still charged me for the month even though I was told I would not be. I have called 4 times to get my money refund. Each person gives a different story and says I will be refunded by the end of the week. I'm very disappointed that this is how you treat long time customers. My brother, mother and my wife friend all have similar stories that took place in the last 6 months so it's not just me.

I had AT&T wireless for long time, they are greedy. Every year rising their calling plans without the customers' knowledge. Beware of the AT&T, they claim their services are better than others, not true. We have eight lines which we are canceling soon and getting other wireless company with better rates. I wish some consumer advocate looks into it and save the consumers than getting ripped off by AT&T.

I would give 0 stars if I could. My fiancé and I went to AT&T because I needed to be added to his account. I picked out a cell phone (knowing we would pay monthly installments with contract). We were told that we get a free iPad if we also purchased a screen protector. I was wow, cool. NP. So our next month bill came in and it was $270.00. So to break it down, we have unlimited service which for 2 phones should be with AT&T expensive rates $168.00. $19.99 a month phone for one more month for my fiancés phone.

For switching mobile phone service providers to AT&T I was given a free tablet as a new customer. I was told a mobile share plan was cheaper than a single line so a phone number was made for that tablet and added onto my account. I was told this was strictly to get a better plan and I asked all data use to be shut off to the tablet. A few years later I called in to cancel my account and switch to the pre-pay plan through AT&T as was half the price for the same mobile plan. A few months go by and I receive a bill from AT&T for 182$ and I call to ask. They stated this was a recurring charge for a data plan to a tablet. I explain I called in to cancel all services months ago and that no data had EVER been used on that tablet. After being transferred about 7 times for over an hour I spoke with someone who said it will be reimbursed and I will receive email confirmation. That never happened.

AT&T had been sending mailers of all these great things they would do to get me to switch from 20 years with Verizon to their service. I want to say I was very happy with Verizon and will be going back. Since I have had Directv for 18 years if I would switch to AT&T wireless they would give me a discount for $25.00 per month off of my Directv Bill. Guess what ? That has never happen despite no less than 5 Customer Service agents with AT&T and Directv telling me yes I should be getting it and assuring me I would. They don't care. I'm just one of a 100 pissed off people they each talk to everyday. Plus there is no way they have the coverage Verizon does. Nothing unusual to drop calls in areas Verizon never did. I could live with that but them not honoring the promotions you see them advertise everyday and to me when I walk into their Smyrna, TN store really pisses me off.

Each month my bill is a higher amount. I call but they wont adjust or credit my bill. I have had them since 2001 and my landline bill is 133.00 for local service and internet. The internet is 84 per month and basic phone is 49... So how does this charge me 133.00 a month? They say I don't pay - but I do, they charge for reconnect - but it has never ever been shut off!

ATT customer service deserves no stars...unfortunately you cannot give them 0 stars. My parents got ATT when they came to the US 15 years ago. They have been ripping them off for 15 years and today when they called to attempt to apply a work discount (their company is partners with ATT) the person on the other end asked them for a 4 digit pin that they set up 15 years ago. They asked if they can provide them with something else, a social or drivers license or just about anything else because they can't remember what they put down for the PIN. They were told no. They were instructed to drive to the nearest ATT location (35 minutes away) and talk to a representative in person. They asked if they could talk to a manager and after spending 10 minutes on hold a "manager" answered.

Since I can no longer get wireless service from my home to changes at AT&T's end, I decided I needed to change carriers. I called AT&T and asked if I get a refund if I left in the middle of my billing cycle. I was told that I would and moved forward in changing carriers. I then followed up to find out how I would get my refund and then was told that their employee gave incorrect information and essentially it was my tough luck. I asked to speak w/ a manager and was told me they would call me w/in an hour. That never happened. I called back and was put on perpetual hold. I called a third time and did finally get a manager who said that his employee gave me incorrect information. It was my tough luck as the fine print of the contract says there is no refund. The good thing is I am no longer a customer of AT&T. If you are looking for a company w/ reliable service and good customer service, look elsewhere, as you won't get it from AT&T!

AT&T is horrible. DO NOT GET CELL SERVICE WITH THEM!!! Constantly overcharge my account. I set up paperless online billing and they keep pulling me off. My service should be $200 and charge me $395. They are often unhelpful. Never refund. Again, DO NOT GO WITH THEM! Bad service all over the states. I'd go with Verizon or T-Mobile.

I walked out and went to sign up for Sprint because AT&T charges company BYOD customers IN FULL for 2-3 billing cycles while the 'get around to auditing you.' T-Mobile, Sprint, Verizon all kick in your discount IMMEDIATELY or REIMBURSE you if it doesn't kick in on the first billing cycle. AT&T didn't care to honor my discount from the first billing cycle, offer a reimbursement and tried to get me committed to a contract where I was liable for up to $80 extra per bill because of their poor auditing process. They let me walk out, didn't care and I called customer service and they didn't care to help. Poor customer service, not competitive, ripoff, deception.

Beware of buying phones from AT&T with insurance. They replace new phones with refurbished phones that don't work and that's exactly what happened to me. They give me a 300$ second hand phone to replace my new 1000$ phone. When I was explaining this to the AT&T person on the phone they couldn't even understand what I was saying because the replacement phone was so bad. When I told them I wanted a new phone to replace my new phone they told me they only had 2nd hand phones to replace the phone. What they're actually doing is taking recycle phones to replace phones that are covered under the insurance.

This company does not deserve my 5 stars. My grandma bought this company for me and my mom. My mom pays for the company and then other days, my grandma pays. It's like sharing a pie. Now, we were always using our phones. Texting, Playing Games, using the hotspot. The 1st billed gave us a message saying you've been charged (This amount), And, another amount. Now, one day grandma got the bill. (In the mail) And, called us said "Have you been using the hotspot a lot? ‘Cause they have been asking us to pay 1,000 dollars.” I fell off my chair. 1,000?!?!

We switch cell service providers to attempt to save money by bundling our cell service and cable service. What a mistake!!! AT&T promised us a rate lock on DirecTV of $25 per month if we bundled our services and we quoted a monthly charge with was $50 a month lower than our current service. This sounded great... Now the fun begins. We had problems with our service, one of our devices wasn't working correctly. We were told it wasn't added to the data plan so AT&T said, "Sorry but it is going to increase your Bill $10 per month. That's not so bad, haha." They never said that change would also negate the promotional deal with DirecTV, because we made changes to our service. DirecTV up $25 per month.

We got a great offer in the mail to add DirecTV to our service line up with AT&T. We called and got the service at said price 19.99 1-12 months 43.99 13-24 months. Offer code **. We got our first bill. It was not the discussed price. No biggie just an oops, right. I called and spent over 4 hours on the phone being tossed around. I was told that DirecTV would have to be the ones to fix the price. DirecTV said they did not even have a record of me being a current customer. I finally gave up and had my service disconnected. This is not what I wanted but felt as if I was left with no other option after 4 plus hours on the phone. We are now out all of the time spent getting it set up and the time I have wasted trying to get anyone to help me. Plus a 100$ for the wireless Genie that we only used for a month. I am so upset that this is the way you treat someone that has been a good customer for over 10 years.

Worse internet Reception. They don't want to send technician. Many times that I call the customer service and technical to solve our internet problem but still they can't fix. They said they refresh our internet blah blah but still problem for internet occurs. Very very poor customer satisfaction.

I actually called DirecTV because I moved and wanted to use them at my new address. They talked me into upgrading my husband's phone. Evidently they added a line when they did that so now they expect me to pay for the other line. My account was available for upgrade, I have 4 family members currently paying for 4 lines so why would I want another. To make a long story short I called to get this extra line taken off and they are wanting me to mail his phone, he is currently using and mail it back with an upgrade.

We called on the 2nd. of January 2018 because our phone bill for number was getting way too high!!! This phone is only a wrecker line for emergency wrecker call for the city of Memphis police department. We have this phone line for over 47 years. We don't make calls on this line. We don't use long distance. We only take incoming calls and roll the number over at night. So when the bill kept going up for $77.00 to over $134.75 we called to try to get the phone bill lowered so they said if we put the number through U-verse the bill could be lower so we thought, “Okay they know what they are talking about.” So we had an Installation set up for 01/08/18. The technician shows up and starts working then around noon he said he was going to lunch. Okay no problem. But we had no idea that our phone was not working until we check it because we haven't received any calls on it. No dial tone.

I ordered watch with special offer. Never opened box. Soon as received watch I took it straight to USPS. Told I would receive full refund. They refused to issue a refund saying the watch had been in my possession. Suppose to have 13 days return. They lie and cheat at every opportunity.

After spending hours on the phone trying to set up online access to my account I finally made it, only to find out that unlike any other business in the world AT&T does not offer the option to go paperless without giving them your checking account information and allowing them to auto-bill your account. Now I know why Archie Bunker called AT&T Arrogant Thugs and Thieves!!

This Netgear device had issues from the beginning. Devices could not find it, when they finally did, it was super slow. Now it does not work at all. I have made several calls about the device that I had purchased. The first call was within a week of purchase. The Netgear Nighthawk device has never worked properly and now it does not work at all. I am using my cellphone as a wifi hotspot. On one of the calls about 2 weeks ago, I was promised that a new unit was being sent out. This was because after the other calls and countless time with tech support, the issue was unable to be resolved. Then I followed up because I had not received the replacement and was told that there never was a replacement ordered. I spent another half hour or longer with the customer service chat line and was told that I needed to take the unit back to the store to have them diagnose the problem.

We were sold our service for fiber optic internet. We paid for our service for over a year before fiber optic was actually available; then we were told we would have to pay even more to receive the service we were told we would get when we switched to AT&T. Our internet service with AT&T was extremely inferior to our previous service.

Stay away from this company! Very deceitful! They will lie to you, charge your account, tell you that they are sorry and after hours and hours, do nothing to solve the problem. Leaving you more angry than when you started. Not same AT&T. Even the people who work at the AT&T store say something is weird and not right! When everyone is saying the same thing please listen. Save yourself a lot of frustration and money. This company is now a scam!!! Do not give your credit card number and do believe anything they say when trying to get you to sign up for DirecTV now. They are liars.

I got the BOGO deal. I was told I could pay off the phones early instead of 24 months. I did so I could go to a new service because I can't get service at work. They will not release my phone number for the remainder of the 24 months which is 13 or I will be charged for my free phone.

I switched from Sprint to AT&T due to rumor Sprint merging with T-mobile which who I don't like. I've been with sprint for 12 yrs. Anyway I had remaining balance of 257 dollars on the phone installment. I paid my last normal bill with Sprint. I walked into AT&T and was told that I can get up to 650 dollars credit for switching from Sprint to AT&T. I was reel into a deal I can't refuse.

By far, and I do mean BY FAR the worst of the WORST experience I have ever dealt with!!! I tried signing up for DirecTV and DSL internet since SUNDAY!!! I have been LIED to (telling me someone is on their way to install DSL, when no one was coming (for 2 days)) and I have been giving the runaround, I've been transferred to EVERY single department. No one could help me. After checking my credit and credit card information on Sunday, today they are telling me I don’t have an account with them??? And now I am waiting for a supervisor to call me back which has been since 9 am this morning! VERY UNPROFESSIONAL, BY FAR THE WORST OF THE WORST CUSTOMER SERVICE. -5 STARS. STAY AWAY!!!

We ordered a plan for our business and been charged for another one, however, they will not send you a receipt confirmation with the plan and price whatsoever. I am here all morning trying to get a hold of a manager, but they pass you along like a ping pong ball without resolving anything, then suddenly the line disconnects (in the US, right?) and I start all over the process in reaching out to them. This company doesn't deserve our business America!

Many loyal customers of AT&T are experiencing the same issues. If not for others sharing I still would have their old internet service/modem and be unable to use their wi-fi on my iPhone. When their home internet service, wi-fi, does not work you automatically have to up your cell service plan to a higher amount of gs. I originally had 1g for $50/a mo. That plan was discontinued so I had to switch to 2g for $60 a mo. + tax. When my husband was in the hospital dying my home internet wi-fi would not work on my iPhone 7+ so I went over my allowed usage and had to up the gs on my cell plan. Because of the high price I attempted to switch back to my original service and was told I could not do it until my next billing cycle. I was told I must call back on 1-11-2018 to return my bill to the original 2g ($50 per mo. plan???).

The service is Horrible at my home (as soon as I pull into my driveway) and does not work better with a microcell. They prefer you use wireless service even though I have an unlimited data plan. My 1st bill for 2 cell phones for days was 269.00. The 2nd bill I added on my 2 children 416.00. The 3rd bill was 325.00. They claim it as because the bills are prorated and it takes 3 months for credits to be applied to the account. In the meanwhile they told me the phones were buy 1 get 1 free but charged.

AT&T is the WORST company to partner with. I have been with them for YEARS and recently have come across some hard times. I had thought I set up a payment arrangement when I made a partial payment but per a rep it did not go through. Mind you I have paid anywhere from $400-900 a month for ONE phone and DirecTV. They shut my service off on 01/09/2018 and REFUSE to offer any assistance even though I have been a loyal customer in its entirety. I have offered to allow them to EFT the funds on my payday and they still will not do anything to help. I am currently switching to Verizon as my contract is OVER and I am DONE with ATT!! I'd advise you take your business ELSEWHERE, you will thank me later.

We have been a loyal customer for over 13 years and decided to walk away due to TERRIBLE customer service and EXTREMELY high rates. It has been over 48 hours and I’m trying to receive my unlock code for the cell phone that is entirely paid for. Every call the customer service is hitting new lows from telling us off to hanging up on our faces.

Order AT&T internet service and offer 75mps speed. The tech came to install the service which took two days to complete. Even after the two days, my speed never reach over 30mps. My son could not even use his Xbox or I could not download files needed for work. I call AT&T to cancel the service and even spoke to a supervisor. The supervisor just explained how sorry AT&T is for not being able to provide me with the speed I needed and I would still be charged for the setup fee of $99 and two days of internet service that I didn't even have. Do not go with AT&T. They are not a stand up company and the whole deal was a scam.

I wanted to upgrade to a smartphone. I talked with the team in retention and they told me that due to the fact that AT&T had upgraded the plans it offered consumers and that I had not renewed my contract in a number of years, I would be able to get a new plan for myself and my family at a lower cost than my old plan. Unbeknownst to me, retention will tell you anything to get you to renew your contract. AT&T told me they sent the new iPhone which I was very excited to be receiving. Over ten days later no iPhone.

I have 6 lines with AT&T, not because I love what they do, but because everything else is roughly of the same quality (I used to have Sprint). At least AT&T has technology compatible with the rest of the world. Now I needed to remove one line and leave 5. It turned out that it was not possible to do this complicated task from UI either on desktop or mobile (which I think is a feature, although I doubt that it brings any extra money to AT&T but a lot of grief to customers and additional work for their customer support). Not only it doesn't have this option, the help page that is supposed to explain how to do cancel service/remove line talks about everything but not how to this (a cruel joke, one would say).

I was an AT&T Wireless for about 10 years, starting with my first cell phone. I only switched because my husband got a significant work discount with another carrier. In 2016, AT&T's switching promo seemed too good to be true, so we came back. Turns out, it really was too good to be true. From day one, I've had constant billing issues. AT&T has a terrible habit of changing prices and fees without warning, forcing its customers to jump through hoops to get answers and fix problems. Your promotions are also quite misleading. No matter how many questions are asked up front, unsavory surprises seem to pop up once the bills come in.

I had AT&T for about 6 months. After 6 months, we decided to transfer to Verizon due to bad reception at my house. After I cancelled, I was expecting a bill but I never received a bill by mail or by email. However, today I received a past due fee for a bill (for $1200) that was never sent to me. I called and asked if I paid the bill immediately if they would remove the fee, they said no. Verizon has much better service and is cheaper BTW!

I've been a loyal Wireless customer for 5+ years and a DirecTV customer for a year. Yesterday I spoke with multiple people at AT&T for roughly 4 hours wanting to upgrade my phone. After getting transferred around I finally connected with a supervisor in loyalty who offered me a promotion that I accepted. After speaking with her for longer I actually decided to switch my cable TV, fiber internet, upgrade my phone, and add a second line onto my account. While she was processing my order, we disconnected.

I was a customer of AT&T Wireless for 11 years, going all the way back to the Cingular Wireless days. Multiple times I had encountered unsatisfactory customer service that nearly caused me to switch providers, but I opted to stay with AT&T out of convenience. The final straw was when my iPhone stopped working after nearly two years of use, so I went to the AT&T store to replace it. The employee at the location was extremely rude and completely dismissive. He refused to offer any assistance at aside from telling me the price of a brand new iPhone. I was so upset that I told him I was going to switch to Verizon. He laughed and said, "Okay. Bye." Within one hour I was a Verizon customer.

I won't go into many details, but after 20+ years without ever having a problem that wasn't solved with one phone call, I've been over billed, lied to, and generally treated like I'm an idiot! I've tried customer service and been hung up on, their forum and been told to do what I have to do (I've decided to cancel everything and pay the fees), and finally private messaging to ATTCares, which has gone unanswered now for 10 days. I have wireless, internet, and DirecTV bundled and was promised a $300 gift card. Promised a credit for what I assumed was over billing because I complained! Haven't heard from anybody. Haven't got the gift card or the credit. After reading all the complaints, I don't think I have any choice but to bite the bullet and cancel all services and pay the early termination fee. I believe that, in the long run, I will save a small fortune!

The program documentation is ironclad. All one must do to make an informed decision to avoid being baited and switched is read the 10,000 or so words of fine print. Fair enough. My problem is that the program was misrepresented by the salesperson at our local AT&T corporate store. Her name is Lisa. Lisa said, "We take your phones and pay off your balance at Verizon." The first part was true. She did take our phones. The second part was not true. We paid our $1K+ balance at Verizon with little help from AT&T.