AT&T Wireless Reviews

An in-Home expert showed up in our house after our AT&T fiber installation. He promised to give us two free phones if we purchased one with them. Six months later and we have not gotten one bill correct. They are still charging for both free phones. It has been a nightmare dealing with them as they are not responsive and AT&T store and phone groups cannot solve my problem. Needless to say we are extremely frustrated and have not closed our account because of the 2 year contract.

Purchased iPhone X and phone was not set up correctly. I spent several hours at home doing so. It was good I am technically competent. Only one (1) person was working in store and she stated that was the norm. We are talking a new release of the “X” plus it was the holiday season and AT&T was located in a mall. Girl was interrupted numerous times during the transaction and she wound up giving me another man's receipt with his acct number, telephone number and address. When I noticed error, I returned to store. She laughed it off and apologized and thankfully had my receipt among a pile of others. Poor customer service. I don’t fault her. I fault a company who could well afford more reps in their store. I bought the most expensive iPhone plus a case. Well over $1000 purchase.

I spend about a total of 4 hours on the phone plus another full day with different ATT reps all for a complete waste of time. I wanted to upgrade my cell phone. They told me if I get DirecTV I can get half off of iPhone X and get another upgrade for my 2nd line with $350 off. So I went for it. But then I noticed the email confirmations do not mention these offers. Only the regular prices.

I have a combined bill with AT&T. What that really means is no one at AT&T can help you. My daughter lost her cell phone so I was trying to pay off her phone so she could get a new one. Sounds easy, but apparently that was my first mistake. I called 611 yesterday, May 8. The first person I spoke to sounded like the elevator did not reach the top floor, if you know what I mean. He tried to pay the phone off and then proceeded to tell me the system was down because he could not pay it off. He assured me if I went into the AT&T store, they could help me. So, I go to the AT&T store in Pleasant Hill, CA and they tell me they can’t help me either. I need to call customer service. So, I don’t leave the store and call customer service. Well the combined billing department was closed now.

14 months ago I went to an AT&T store and did the Buy One Get One free phones, and was told I had 24 months to pay it off. The sales person said, "If you want to pay it off early you can as long as you pay the entire balance of the phone, without any issues." Well upon trying to do that to go back to my GoPhone plan with them I was told, "OH NO, if you do that then you have to pay full price for both phones." What a rip off. Be very careful about doing these buy one get one free. If I could go back to the go plan, my bill for my 2 lines would be $50 less a month and I would get a lot more data. I had to drop my data to almost nothing in order to keep my bill down. Data with AT&T is very expensive. I have these 2 S7 phones too expensive to utilize it like I could if I could just pay off the phone and go back to my go plan.

On 4-10-18 my wife went and got a new cell phone. The plan we had was good, yet the salesman talked her into changing it to a cheaper and more data package. Well we get the first months bill only to see it cost more. We asked to go back to our old plan, but he now said it was no longer available. As I’m not a lawyer, I do know that “BAIT AND SWITCH” practices are illegal. I’m a simple guy and just want it back the way it was. AT&T’s customer service center overseas couldn’t even look up my bill to try and fix it. I tried the live chat and they just stopped sending me messages. I had to go into the same AT&T store to only find out they can’t change it back. I guess our 25 years of paying them monthly service fees means nothing. Bait-and-switch. Noun. The action (generally illegal) of advertising goods that are an apparent bargain, with the intention of substituting inferior or more expensive goods. "A bait-and-switch scheme".

I have been paying AT&T for cell phone insurance for a iPhone7 128gb purchased on 9/25/17. The phone was stolen and I made a claim to Asurion based upon the information AT&T gave me which was wrong so the claim was denied. AT&T would not let me speak to a manager upon multiple request. Spent 10+ hours on phone plus additional hours for research and paperwork to resolve matter and it is not done. They messed up the account and refuse to send new replacement phone though I have paid for the coverage. I expect to spend another 10+ hours on resolving matter and contacting appropriated authorities on the matter. Gross incompetence and negligence to maintain thorough account notes when asked to do so and promised, only to call back and have minimum if any notation. Gross incompetence and negligence to maintain accurate account records and stand behind sold warranties.

I wrote a review awhile ago but never heard anything yet. I bought 2 Galaxy 8 Plus from AT&T paying 30 a month for them plus 30 for the service plus the reg bill. 1 of them just stop working so I took it into the AT&T store in Egg Harbor Township where they told me it was nothing they could do 'cause the phone wouldn't even come on or respond to anything they were doing and even though my warranty was still good the small crack at the bottom voided that warranty. I said, "What a 1000 phone and you can't help me." He told to try someone that fixed phones so I took it to Batteries Plus in Northfield NJ. The man there told me it was a manufactory problem and I should call the company so I did and they said it was nothing they could do about it.

I'm writing this review because I'm still having a hard time fathoming the conversation I just had with AT&T's chat support line. First, some background. I purchase a special cruise package plan that allowed me to have unlimited talk and text while being on a cruise ship in international waters. The plan also included 200 MB of data (btw - you have to purchase the $90 data plan in order to purchase the $10 unlimited text and talk plan). When I ordered the plan, I told the support person that we did not need the data part of the plan and wanted to know how to configure the phone to ensure no data was consumed. I was told that we didn't have to make any changes to the configuration.

I became a customer in 2008, and there were 2 lines on my Account, but my daughter left after her upgrade experience in March 2018! My phone stopped working on March 24, 2018, and I have always ordered my own phone online, but because my phone was broken, I discovered that I could not receive the confirmation number to have the phone sent, because my phone was broken and that is there only way to complete the order! They give us no other way whether it be email or text! So I had no choice other than to call customer service and that is where my Hell began!

The customer service online is too bad. I found there was Multi-Device Protection Pack - Insurance $25.97 and Multi-Device Protection Pack - Support $9.02 on my bill at the early 2018. I don't need this protection pack, and asked the customer service online to cancel it. I was told the Protection Pack will be canceled, and there will be no such fee next month. One month later, I found the Protection Pack totally $34.99 was still on my bill and was still charged. I asked the customer service online to cancel it again. I have asked the customer service online 3-4 times, and every time I was told the Protection Pack will be canceled, and there will be no more charge. Today, I checked my bill, and found AT&T had still charged me this Protection Pack totally $34.99.

I hope you never have to call customer service for any reason. Everyone has a different excuse for why they can't help you and they always try to pass you off to another person or department. It's really ridiculous that a 10-20 min call can easily turn into a 2 hour call. I do not recommend their services to even my worst enemies.

On March 30th 2018 I called my AT&T Cellular Provider to discuss Internet services and hotspots. Upon calling I spoke to a representative who informed me that there were family data plans available to me that would allow my family and I to obtain unlimited data services as well as utilize our phones as hotspots. The Representative I spoke to also informed me that this plan would be available to my family and I at the same rate we were paying for a current plan. Upon asking several times if changing my data plan would incur an increase in my monthly billing and/or penalties or fees for the change the representative stated no I would pay amount that I was currently paying monthly due to the plans being comparable in pricing. The Representative stated that the only difference in my plan would be that we would be able to utilize the hotspot feature to obtain Internet access on the go that everything else would remain the same.

My son left Feb 12th for Marine bootcamp. He contacted all of his creditors upon leaving including AT&T. Capital One, Amazon, Car Note, no problem, placed his account in Military leave status. I called, verified his info, they gave me no problems. I have spoke with over 10 of AT&T representatives, occasionally being hung up on, transferred multiple times, also informed it was taken care of 3 times including by chat with a rep (screenshot messages to prove it). I even made a payment for my son. Per the representative, I had to make a payment in order to place his account on military leave, so I made the payment and was informed his account was placed on military leave until I received a letter in the mail stating his account was sent to collections.

No coverage most of the Time. Poor service when wanted to disconnect service and unlock Apple device. Very very bad experience. AT&T portal says good coverage where I live which is incorrect data. AT&T need to update the correct coverage report on the portal.

I have been with AT&T over a year, until recently one customer service told me that I was qualified for 2 free phones. We are in family plan of 10 people, I told the customer service that we are 10 already, we can not add anymore phone. He told me that I can use those phone as home phone or something. Because I knew someone who did not have phone, I accepted the offer since were free phones. I did not use them until the following month that I gave one to my friend for free, then the bill came and it had over 200 & extra to what I normal pay. I called customer service, reminded them what the offer said, they told me that I had to pay those phone and they have put them on separate account owned by me while I have my own phone, absolutely did not need these two phones.

I have been with AT&T since at least 2005. Every so often I had some surprises on my bill that I would have to call and ask about and they would reimburse. I did have to check my bill every time to make sure that was not the case but I thought that was normal? Anyway I finally got unlimited everything, and tied in to the U-verse internet. What could go wrong, right? I was promised $222.00 for unlimited and $40.00 for internet with HBO for as long as I maintained my wireless service. In comes March 2018. I get a bill for $500.00 dollars. Call as I usually do to get that changed. They refuse and say I have to pay $500 when not even a year has passed since I first got the service. Naturally I want to cancel.

In February 2018 we attempted to reduce cost of our two cell phones service and talked to our local AT&T office. They said that if we changed from Verizon to AT&T they would pay us, (via gift cards), $650 per line, I.e. $1300 for the two lines, to be sent in "10 days to two weeks" Seemed too good to be true so we got it in writing. After a few days deliberation ('too good to be true?'), we returned and received the same info. from another sales associate - so we changed to AT&T. Our Verizon termination fee was $638.08. We paid this soon after to avoid a late payment history.

I’ve been with them from the beginning. Wouldn’t fix problems. I left and now they will not lock my phone as it’s an emergency that they wouldn’t expedite! My husband is on oxygen and they were told that. They were telling me at the new store where I went to as they were so poor in service. They would push it through so I could have my phone code to unlock. It’s now 7.5 hours and no way I could get in touch with them as I have no phone. Nothing. Worst company and now T-Mobile is joining forces with Sprint, look out AT&T!!!

I have been a customer for 12 and every time I called customer service, it has been a nightmare. They keep bouncing you from one person to the other. It's the worst customer service I have ever experienced.

AT&T... YUCAIPA STORE. Promotion: Buy 2 phones get 2 free + 2 free iPads + 20% discount for Beaver Medical Group employees. Sounds great. We sign up. We take the 4 phones total. We are told to come back in 2 weeks for the second free iPad, because they don't have another one at this time. We go back in 2 weeks and they tell us that it was "while supplies last" and they are all gone. OKAY... employee discount? "Oh, that's only on some plans... not the one you signed up for."

In September 2017 a friend and I went to an AT&T Wireless store because she wanted to buy a new cell and was looking for a cell phone plan. The salesperson offered her an iPhone 6 for about $200 if she got a prepaid plan. I told the salesperson that I was interested to buy one for a family member who does not live in the US. He said that all I had to do was to buy the cellphone for $200 and to pay for 1 month of the same prepaid plan, so I went ahead and I bought the phone. At that time, I had a regular cell phone plan also with AT&T, which was more expensive than the prepaid one, so I switched my plan to the AT&T prepaid plan.

AT&T sales representative phone service are a bunch of liar, liar, liar. The sale representative that help me set up my account said no installation fee for my internet since I have cable TV. When I received my bill saw charge for the installation fee of $99.00 that I have to pay in order to bring back my service.

The speed is somewhat good and for the package that you pay for, you can only allowed 10 devices to be connected to wifi. They have other packages that you can choose from but will have to pay more a month.

On March 24, 2018 I entered an AT&T Authorized Dealer Store to purchase a new phone. The employee told me about a current promotion where if I purchased one iPhone X another iPhone X would be given to me at no charge. It was a BOGO promotion. I had him verify everything because I wanted to make sure I understood the fine print. He said if I purchase one phone for the full price of approximately $1,000.00 there would be no charge for the second phone providing I made the first 3 monthly payments on it. After that time my account would be credited back the 3 monthly payments I had made thus making it a free phone. I wanted to pay off the full price of the first phone right then but was told I had to make a least one payment and after which time I could pay off the full price of the first phone. I agreed but again had him go over everything numerous times because I didn’t want any misunderstandings.

This review is a follow-up to my previous review (April 19, 2018), which highlighted the poor customer service experience involved with setting up my account (8+ hours of my time, simply to purchase the product and sign up for the service of the Netgear Nighthawk fixed wireless internet plan... only to have them put in the wrong personal details). That alone was unacceptable - but what I found today makes it all even worse. Today, I logged into my account to check when the billing period will end (because it somehow takes 3-8 weeks for the auto-payment to begin working?!), only to see that instead of the 50GB plan I signed up for (details attached), I now have been changed to a plan which provides 10GB for $115/month?!

I contacted an agent for help with signal issues, but the agent's hands were tied regarding this issue of poor signal at my house. I mean, it's not like he could authorize a new tower or booster close to my home. That being said, the agent was very polite and expressed understanding of my frustration and concerns (even though he could do nothing). I'll be switching back to Verizon shortly. This is intolerable. This is a horrible experience. And "nothing can be done" is never good enough. Shame on you AT&T. His only offer of help was "download this app and log your complaint." Are you flippin kidding me? Come on.

AT&T is a good provider for your phone because that’s what they do… But they are the worst provider ever for anything that has to do with TV! Never choose AT&T as your cable provider! I only have Wi-Fi in my apartment, because all I like to watch on TV has Netflix, but it’s impossible to watch Netflix since my Wi-Fi for my TV is with AT&T! I’ve been with them almost an entire year now, and I really wish I just referred to Suddenlink or CenturyLink instead! Never in my life have I ever had this many problems with simply trying to watch Netflix, I’ve had wi-Fi on my TV for almost an entire year with AT&T and it has only worked 10% of the time that entire year! I’ve had multiple AT&T men come to my apartment and fix it, and when they did, it only worked for about a day or two days tops…

The least I can say about that company is they are LIARS LIARS LIARS. So I got their service in December 2017 by signing up over the phone because I was tired of the issues Sprint been having lately in my state and town. So after 12 years I left to go to AT&T (BIG MISTAKE). Anyway I signed up for their BOGO and paid all the sales taxes of course upfront on four iPhone plus which is few hundreds and I have been paying for four phones every month for four month now. Every time I call to get an answer about that BOGO it is like you talking to aliens. In the beginning it used to be, “Oh sorry just wait for next month” then after the third month it changed to be complete nonsense and LIES and finally they SAID IT ("you ARE NOT GETTING THE BOGO").

I received 4 email from ATT saying my pin number and my address was changed. "If you did not do it please contact us." I immediately went in person to my closest ATT store in Galveston, TX. The person who help me says that I was not on the account. They change my pin number, remove me from my account and added 2 persons that I do not know. They went to ATT store and bought $9.000 worth of iPhone X, iPods, pencil, ear pods, etc and added 5 lines. We call the Fraud department from the ATT store. They remove all the charges, change my pin number 4 hours on the phone and suppose everything was ok now. Next day my daughter that was on my account calls me 7 am, "Mom I do not have service." Call ATT. They reported my daughter phone stolen (the hacker). ATT put the line again for her.

I called to pay my bill and was told that there was a promotion to buy back my phone and I could get an iPhone X. I asked a dozen questions and proceeded to order the iPhone X. When I got the phone I took it to a retail store for them to take my phone that I had and activate my new phone. I was told that there was no promotion like that. I called AT&T and gave them the information that was told to me at the retail store and the lady said that I got wrong information. I was told that my complaint would be transferred to another department and I would hear from them in 5 days. The next day (not 5 days). A man name Jamie (that's the name he gave me) called and told me that they were working on my complaint. He called again the next day and told me that they had worked something out and that I should send the phone and the watch to an address in Florida (this was the 14th).

I have been dealing with AT&T for the last 2 months and it is a nightmare. I switched from C Spire and was told that they would pay up to 650.00 per line for device balance and early termination fees. I have submitted a claim 6 times and every time they need something else. I've since done research and found this is a very common problem with AT&T. In my opinion the worst company for customer service I've ever dealt with.

Here is a tip for all of you folks who have AT&T wireless and are billed in advance for your next month's service. We switched to Verizon because AT&T just didn't have good coverage where we were. We did this on 4/16/18. Our billing cycle was from 3/13 - 4/12. On that bill we are asked to pre-pay the next billing cycle's service (which was from 4/13 - 5/12). Phone service with AT&T was cancelled on 4/16/18. So when I called to ask them to prorate me for the time I cannot use the phone (4/17 - 5/12) they said they cannot because I cancelled "in the middle of a billing cycle" and that they do that to "protect the customer from overages".

I run a 10 year old business and for 5 days we have not been able to send emails. I've spent HOURS on the phone with tech support including Microsoft per AT&T. I have your Board of Directors listed and would like their contact info. We supply over 5,000 offices nationally with printing supplies and have not been able to communicate Mon-Friday of this week. I've explained this issue over 40 times this week because each tech has no idea what is going on. In addition after 5 days of the same issue ATT tried to tell me to get connected to the Internet Connection department would be a fee based customer support. Are you kidding me???? I should send ATT an invoice for 5 days of lost work. Please advise.

It took over 8 hours, and 9 customer service agents to simply purchase a product, and at the end of all that headache, they put the wrong billing address/zip code on my account. I am now unable to update it in their system for 30 days, even though I have no affiliation with the address they listed on my account. Each person I spoke with wasted my time by repeating how they were going to help me, just to then either disconnect the chat/phone call, or pass me along to another service representative. I am beyond frustrated at this ridiculously poor display of customer service.

Switched to AT&T for a promotion they had in March. If you switch cellular service to AT&T, you get $15 off DirecTV service. Worst mistake ever!!! For 2 lines, my bill was supposed to be $120 a month. Got a bill for $328. Then was lied to and told my bill was $165 a month. WTH. I will pay the early termination fee just to get away from these lying crooks. BEWARE of the "FEES".

I went to 2 separate AT&T stores and received terrible service at both. The first I waited for 20 minutes before the single employee told me it will be a while and gave me the location of another site. The second site would not let me start my own account, despite already having an AT&T account under another individual. I went to Verizon where I was helped immediately.

AT&T sales representative both on floor & phone service are a bunch of liars & lip services people. They convinced customer to buy one get one free program, after the program was started it, they keep charging both devices and increasing monthly bills for 6 months. It supposed to pay three months only then this three months got reimbursed. Unfortunately the AT&T keep charging monthly fee. We then call the customer service on the phone provided lip service: “oh I will help get the result now, oh I started a case now”, they keep people on the phone hours after hours, then they silent and went away or put the phone back to operation voice hours.

I've been unhappy with customer service and the poor coverage of cell service in Southern California but when they over-charged us $100 and at first recognized their mistake and then later took it back we decided enough was enough with AT$T. We spent 2 months disputing the charge and finally gave up because it was taking too much of our time. Many of the phone calls and chats online got disconnected. We just switched to Verizon and will try to dispute the charge through our credit card company. We're so happy to now be with Verizon with their great customer service and much better cell phone coverage.

Words cannot express my frustration and disappointment in this firm. I have been with them for over 15 years. I bought a used phone from my employee and it was immediately flagged as a blacklisted phone. I have been on the phones with ATT for over 8 hours this week alone and still this is not resolved. They do not accept any responsibility for this situation and insist it is Verizon's responsibility, yet we have Verizon on the phone with ATT and tell them that Verizon has NO block on the phone and still ATT will not take the phone off the blacklist. We can only assume they do not like that I bought a used phone, I am done with their antics and will do all I can to spread the word of their poor business actions. At NO time have they been apologetic as to the actions they have taken...

Beware and be aware, this is an independently owned location and has no real relation to AT&T. If you have a problem with the plan or phone they sold you, they will not honor their agreement and AT&T corporate will not help you resolve any issues. If you do decide to shop this store do so at your own risk. James the manager and Nick the owner (or something) are of no help and only have their employees tell you they will call you back knowing they have no intention of doing so. After countless calls and visits to get our problem resolved they make no effort to provide customer service. It's been 8 months since we purchased these Samsung phones on buy one get one free promotion and we are still being charged for both. Next step is small claims court. I receive better service at Walmart if you can believe that. It is sad when you try to support small businesses and they treat you like this. Karma will pay them back at some point.

AT&T is one of the worst companies I have ever had to deal with. I call every single month because my bill is always wrong. It always comes back with the amount much higher than agreed. They make you sign a contract that they never honor. If you try to leave you are stuck with the early cancellation fees even though that's not the price you agreed to pay. I hate truly hate they are the only company I can use for internet and how they take advantage of their customers. Getting any issue resolve takes hours. Like I have to truly plan it on my schedule to call them, because I know it will take 3 reps, and a Manager before you get anywhere with them. All for what, so the next bill that comes around nothing has changed. I would stop using them in a heartbeat if anyone else would service us out here. I truly hate this company and all it stands for!

I've been a customer for over 20 years... cable, mobile & internet. Went in to upgrade my phone to Galaxy 9s and the 2 sales people noticed I had DirecTV so they proceeded to do their sales pitch about saving me $ on my mobile and cable. Long story short, the maneuvering that did was supposed to have saved me money. Instead, I get my bill and it's more than before. I'm extremely upset with how this was handled but I will surely pay off my phone early and move on. Very disappointed. One thing I can say is that they have great salespeople. They know just how to spin it.

After sending a technician not certified to do one of the two tasks requested, they were going to charge me another $149 service fee to send another tech out to do what the first tech couldn't. After talking to a service rep they said they could send a tech out and that he could then tell me if there would be a charge for moving my wi-fi connection to a different part of my house. The tech arrived and informed me that there would be no charge for what I needed done, so I had him do the job. The next month the $149 charge appeared on my bill. After calling a service rep again, he told that because I didn't sign for any work to be done, therefore he would remove the charge. Two months later I realized they had not removed the charge. Lied to three times now, I called back only to have a rep tell me that those people should have never told me those things and that they couldn't credit my account.

I ordered wireless internet from the company. The company was offering a rewards card if joined with a contract. I took into account the rewards funds when comparing prices with other internet providers. The issue I ran into is that there is an expiration on the rewards card. I never got to use the card which had the complete amount of funds on it. Their support staff was able to see that I never activated the card or used it. I was told that they could not reissue another card even if I had never activated or used the original card they sent me. The funds have now just "gone away". Terrible customer service in my opinion.

I've tried canceling my service 3 times in 2017 when I moved to Project Fi. 3 times. Each time, customer support promised me that my account would be terminated and that I should receive one last invoice (which I guess is their fancy way of milking me for more money for the next 3 months). The last payment was 30 bucks which was 30 bucks too much considering they had milked me for 300 plus dollars which they were glad to send to collections (thanks, AT&T).

In February I entered a AT&T store (not a rep) and paid off my phone installments. I then transferred my upgrade to another line on my account. I receive my monthly statement and notice that I am still being billed for monthly installments on both my line and the other line in my account. I contacted AT&T customer service via their chat online feature they offer on their website. Not only was I never explained at the store that after paying my balance that I would still owe installments on the other line I had to deal the a horrible customer service representative.

First I'd like to say that after speaking with 8 different reps I was told 8 different stories. My February bill was over 500.00. March bill over 300, April bill over 300. Made a payment arrangement for March 29th and called the payment in at 4:30 am on the 30. Ten days later AT&T disconnected my services. After pleading with them to restore my services they refused. Explained that I have 3 children & disabled mom and I needed my phone, it's the only way I can make calls. They still refused to help me. They insisted that I pay the entire 383.00.

The last three times I have ordered the Intl Passport service, ATT has also charged me (overcharged) for Intl Day pass, they continue to do so; is ridiculous to talk to them about issue, or dispute resolution on erroneous billing. Terrible company, but we are stuck with them due to 15 years of email accounts and contacts. ATT needs to be broken up.

I ordered the wireless hotspot device on 3/7/18. When I ordered the representative quoted that they offered an unlimited plan for $70 a month for data. That is what I wanted and signed up for it since I knew that I would be using a bunch of data. Well I received that device on 3/9/18. Upon receiving it I noticed that it was loaded with only 10GB. I called on 3/10/18 and was told that the reason it only had 10GB is because they had stopped offering unlimited on 3/1/18. I said, "Well why was I told about it and able to order it on 3/7/18 and put automatically on a higher plan that would not provide for my needs." I immediately canceled and spoke to the proper people who assured my any bill resulting from the transaction would be credited and I would not have to worry about it being that it was a mistake on their part.

I canceled my DSL high speed Internet service within the first 30 days (grace period) after discovering that the service would not support my son's X-BOX gaming system. I called 1-800-288-2020 to inform them that I would like to end the service. The representative told me that there would be no charge after they received the device in the mail. I sent the package in the mail and tracked it, after it was received I called back to make sure that I would not be receiving a bill. Once again the representative told me just because it was received doesn’t mean it has been process. Once it’s been processed then my bill would be canceled.

I had cell phone service for 3 years with AT&T. I had a problem getting my voicemail to work. This just happened in the last few months of my service with them. When people will phone me they would get a message "The voicemail has not been set up" then the phone hangs up. I tried following the instructions to set up my voicemail and then it hangs up. I tried to get this resolved through customer service and they could not get the voicemail to work. I am a senior and need access to voicemail. I told them if they could not get my voicemail to work I would have to go with Verizon. They became very rude and said do what you have to do then hung up. So I switched.

I have been with AT&T for years and no complaints. I moved my service a few months ago and called it in. This was when their cable service is now DirecTv. A few months later we had a bad weather and lost our service. I asked a family member to skip work so that he can take care of the tech to fix our service. The tech never showed up. By later in the day I called AT&T where the tech is. Apparently they sent him to our old address. Therefore that whole day was a waste. My husband thought of switching the 2 boxes just so we have service until they can come out again. They sent us 2 replacement boxes via 2nd Day Air when they said Next Day Air. Service went out again and a tech came out.

Was NEAR the Mexican border (April 2. 2018) in California by the Imperial Sand Dunes on Interstate 8. Received a text message from AT&T, telling me my International Day Pass was in effect. Again, I was NEVER in Mexico, but about 1/4 mile north of the border! I did NOT use my phone for anything while in this area, other than to read THEIR text message. When I received my bill yesterday, I was charged 10 dollars for the "Day Pass"! I called AT&T and complained. Had to threaten to discontinue their service, for them to deduct the 10 bucks from my bill. This wasted 25 minutes of my life! They acted like they were doing ME a favor. This is nothing more than a SCAM/attempted FRAUD by AT&T! Be very diligent and review ANY bills you receive from AT&T. If it happens again, I will definitely terminate their service.

When buying a new phone, I put a down payment of 400.00 dollars on it. When I received my bill, it didn't reflect the money I put on the new phone. When I went back to the store with my receipt, and showed them, they had me there for hours trying to track down what happened to my money. The store blamed corporate, and corporate blamed the store, but in the meantime, I have spent hour upon hour, trying to resolve this, and find my missing money. Every person I talk to, whether it is in person at the store, on the chat window, or on the phone, tells me that it is resolved and check back in 24 hrs for a resolution. In other words kicking it down the road to the next guy.

I just encountered the worst experience with AT&T. I've been a customer for 15+ years and never had an issues. I was planning on leaving AT&T because Verizon was able to offer a better deal, along with an upgrade. I then called AT&T to see if they would match the quote, to which they offered me an "accessory" but was unable to match the offer. So, I was switching. I then jumped on AT&T chat to inquire on how I go about cancelling my plan. I was transferred to Customer Relations, Mac ** was able to ensure me he COULD in fact match the Verizon quote. I repeatedly questioned why I was not offered what he was quoting before, and if he was sure I could switch to a new cheaper plan WITH an iPhone X upgrade.

I looked for an email contact for this store so I would write the manager directly, but couldn't find it listed online so had to write a public review instead. Normally with AT&T service issues, I chalk it up to bad service operations. For instance, the rep may not be able to process your request themselves due to limited access, or the store may say to call the service team and the service team may say to go into the store. I've grown to expect a frustrating runaround and that my time will be wasted when in need of AT&T "support." Usually though, the reps are at least well trained on politeness. Today though, in the West Ashley store I was given different treatment.

I should have know that AT&T cell service would be no better than U-Verse internet/cable... Lost my phone while hiking in a canyon over the weekend, I was out of town and T-Mobile was around where I was. I had been considering switching carriers anyway so I went ahead switched to AT&T so I didn't have to be without a phone for several days. I obviously purchased a new phone from them, with a payment plan, and my son's line and mine moved over to AT&T same day. I specifically asked what my bill would be with AT&T for the all unlimited plan... $140 for the services and $18 for the phone payment. (I was paying $120 with T-Mobile for two lines with unlimited everything, so $20 increase in the bill not including phone payment wasn't a big deal in my opinion.)

I never do reviews but ATT has awful customer service, They cannot take care of anything for you or give you a straight answer. Have spoken to them 6 times and they all seem to have a standard response and you end up getting No help. They are suppose to bill my DirecTV - They have screwed that all up- can't view my bill or pay my bill online and no one wants to fix it. BAD BAD CUSTOMER SERVICE!!

We terminated our lines in January. Called to pay final bill and was charged for a line on a tablet that was not used for over 3 years due to a lock up. When asking why I was being charged for an inactive line they said it was still active. Not usage or data used but still AT&T rips me off. Beware of this company. They are willing to take your money but no help and no integrity!

I run a small business and the credit card charges go through their internet line and it’s not working so does my neighbor told me what happened that AT&T has an outage so no network in their store because their regional manager called AT&T to find out what happened. Then AT&T said it will be down for a couple of days. So I called AT&T not wanting to know when the network is up but they told me that they have no outage.

The whole AT&T buy one get one free phone is a super scam. I signed up for the BOGO iPhone 7 last April 2017, and ported two lines over from Verizon. Now -a full year later- they are billing me over $300 for my free phone!!! I spent over an hour on the phone with support, service and supervisors. They are willing to upgrade me or have me sign up for a TV service. (I don't own a TV) So sorry but there is "nothing we can do." BUYERS BEWARE. Stay clear of AT&T!!! The age-old bait & switch, They lie and will not release you from a contract but they will offer to let you sign a new one!!! Don't sign!!!

I signed up for an account back in December 2018. They completely lied to me on the rate, discount and BOGO on the Iphone. The sad thing about it, I cannot do a damn thing to get out of the contract. I hope the entire companies burns in hell!!!

I had AT&T at my current apartment for 4 months, then suddenly started receiving emails about service cancellation, that I did not intended to. Spoke numerous times on a phone with representatives from different departments. The issue on their end was that they had my apt number on file incorrect and someone was trying to activate new service with AT&T in that apt. When I explained them for the 100 times that my apt number is 3-33 and it has not changed since I started my services, they still could not locate the apartment number in their system and told me that they do not offer services in that area! Even though I already had the service for 4 months. I had wasted over 4 hours on a phone with many AT&T representatives explaining over and over the same thing and still did not get the issue resolved. It is extremely frustrating, when there will be a competitive service offered in my area I will waste no time to switch from AT&T to it!!!

We were incorrectly billed for months but kept getting the runaround. They lost several of our EZpay payments and then turned off our service. We spent hours on the phone with customer service with no results. There are several companies within AT&T and none of them work together or can see the others information. No one will give you a straight answer and they make it so complicated that you have no idea if you're being overcharged or not.

When I got internet service I was told my monthly payment would be 30.33 and really was 41.12. The rep told me that the issue would be resolved and never was. The rep also in time wouldn’t return my calls. AT&T never did correct the issue. This is pretty poor way to treat a customer of over 15 years. It’s a nice scam done by them. Will NEVER get service from them again and will make sure to let everyone know how shady they are.

Always had insurance on my plan and have been a loyal customer for 11 years. My phone had broke twice within one year and went to do a claim again the second time. (Screen cracking and going black). This was for a refurbished Samsung 7. As I put in my claim at one of the stores, I have the employee activate an old phone of mine. I was not told by the employee that if you have two claims within one year, your insurance gets canceled. If I would have known, I would have just kept my old phone activated. I feel the employee set me up for failure. Now I have a $322.00 bill. When I contacted customer service, they were rude and basically had a suck it up attitude. Never been treated poorly by a company I've been with for this long. I'm very dissatisfied.

This was supposed to be so easy and it was so important for a new job that I have worked so hard to acquire. It has been a nightmare. I have been an ATT customer for 20+ years and paid every bill on time. I tried to take advantage of a special online and instead of getting a phone in 2 days I have gone through 10 + security checks and the last one I failed. I don't know who my auto lender was in 2010. Probably my daughter's car that I paid off quickly. After over a week of struggling to get a new line added to my 20 year old account and 3 over 60 min phone conversations they are telling me to go to a store. My new employer is frustrated that I have continue to delay my business card printing and I am a week out of fruitful work. ATT sucks. I passed their damn security checks and then they demanded just one more. I am switching my entire family account. That is 9 lines.

AT&T – charges for device (iPhone X) installment without you own it. 4th month now, every month I get bill for device (iPhone X) installment charges. Phone Service Commitment begins on the day we activate service – in my case device (iPhone X) was not activated. I have returned handsets next day when I received it, received on Jan 3rd 2018, and returned it on Jan 4th via USPS (didn’t open package, put it in return label & sent via USPS). I called AT&T billing department several times and explained, every time I call, I get answer saying that your billing issue will be resolved and credit will be issued for the charges.

My U-verse box keeps shutting down often in the middle of a streaming audio program and requires a reset. When I call out on my phone connected to that cumbersome U-verse box, it takes about 15 seconds for it to start ringing at the other end. What if my kitchen was on fire or a dirtbag breaking into my house and I'm calling 911? When you need tech support and call (and when you are shut out of your email account for no good reason because AT&T has decided not to recognize your password you have no choice!) you first have to carry on a MADDENING conversation with an Artificial (so-called) Intelligence robovoice that really DOESN'T understand that you want technical support.

I have been happy with AT&T for years. Apparently this was only until I had an actual problem. They sold me a defective phone which got worse and worse until I finally called to use my insurance that I have paid for years and never utilized. I was told there was no need... the phone was so new it was under warranty. After several mistakes on their part that delayed me actually getting a new phone, I finally got a functional device. Great, done... No! Two and a half weeks later they sent me back the old phone that did not work. There was a bright red arrow on it pointing to a crack so small on the back of the phone that I could barely see it. I had to pull out reading glasses even with the bright red arrow there! I had certainly never seen it before. It also had nothing to do with the fact that the phone didn't work. Wouldn't call certain numbers. Wouldn't link with my car.

My installation date was for March 29th 2018 between 11 and 1 p.m. I waited all day. No one showed up. Then when I call they say that a technician knocked on my door and then in the notes it also states that the technician said my address was wrong. Bad Company. Bad customer service. Very unacceptable. I'm a dissatisfied customer and I will not be working with AT&T. It was very confusing to me that they stated that he knocked on my door but yet my address was wrong so they are a company that does not care about their customers.

Our landline, internet and cable all were down for 12 hours yesterday. My husband spoke with a rep - husband on cell - and nice kid tried to troubleshoot. He was unable to restore service. Said we probably needed a new modem and scheduled service. Hours later everything came back on. Husband called and rep said to keep 8:30 am appointment. At 10 am still no show. Husband calls and waits for 15-20 minutes and is on phone with a woman who says his appointment was canceled and that he is lying about speaking with woman about keeping appt.

I left AT&T for Sprint in January. I have never seen a company so completely disorganized as AT&T. I have now lost over $400 because of constant miscommunications, and dropped balls on their side. I have called over 20 times for a bill adjustment, as they had billed me for a month when I had no longer been with them. I have been told repeatedly NOT to pay my bill, as the adjustment would be on the next months bill. In that first month, they sent me to their collections department, after THEY asked me not to pay. I talked directly to their Collections department, who admitted it was a mistake, and again, told me not to pay until the adjustment went through.

I left Verizon after 20 years because AT&T had a promotion I was interested in. I should have seen the red flag when my daughter and I went to the store and they only had one person working there. After receiving our huge bill I called and had them explain it to me. A lot of what the salesperson said wasn't true at all. So besides wasting two hours of our time we didn't get what we thought we were. One month after buying my expensive phone someone stole it from me in a doctor's office. After talking with several AT&T agents, one told me to go get a police report and bring it to my local store and they would give me a phone that day or mail one to me. After hearing my situation she said she would go through my warranty. She gave me a claim number. I go to the store and they had no idea what I was talking about. They did see that the lady told me to bring the police report there but they said that's against policy.

AT&T seriously is THE WORST company that I had to deal with. I have services with them for a long time as they wouldn't allow any other phone company to exist in a particular area. They would sneak up charges on my bill without my notice and I had to call them several times for a refund. Now after I have canceled my services with them they have charged me for three months of services. Really, if at&t was a person I would have slapped, kicked in balls and spit on his face. I am calling every month for my refund and they are just putting me on line saying they are working on it and I need to check back next month. It's been six months after cancellation. I hope at&t gets bankrupt for stealing money from people.

I have never in my life been treated as bad as AT&T treats its customers. We have been with AT&T for 20 years. I just hung up the phone because the representative didn't know her butt from a hole in the ground. Changed our account 3x while we were on hold and was never given permission. Was trying to find out about my order and got hung up on when I asked to speak to a manager. Shame on you AT&T for treating hard working people the way you do!!! Had to give 1 star...unfortunately.

I went into an AT&T store to turn in a Galaxy S5 Active that I had upgraded a week or so earlier. It was not physically damaged, but had a line going down 1 side of the screen. The sales rep, Mr. C ** at the Lake Charles, LA (Moss Bluff) location then informed me that I only owed roughly $48 on the installment plan & that if I paid I would simply own the phone & not have to turn it in... owing nothing. 3 months later I see $198. Charge on my bill. I then called AT&T & after a half-hour was connected to AT&T "Customer Loyalty" Dept. I was then (after explaining the situation again) told that I would receive a credit for the $198. By the 22nd of the month (6 days or so later). The 22nd came & the credit was never issued.

Since day one, we have been overcharged. We were quoted one thing and have paid over $80 more every single month, with the promise that we would be paid back. We were promised Sunday ticket sports channel free for the entirety of our contract. We were promised so many things - beware. The person that comes to your home to encourage you join all services AT&T has to offer is a self contractor. We were given a phone with 260 gigs even though we only wanted the 60 gig phone. This company has screwed us. I have spoken to customer service 30 plus times to no avail. Today I drove to the address provided by a phone rep to get real help. Well, it was a training center that customers shouldn’t even know about! It took 4 locations- yes 4 different addresses I was given before I found the actual “headquarters” that could help with billing.

First I asked to cancel my service for March 28th, instead the customer service agent cancelled it on March 25th itself. And they asked if I have reinstate the service I have to go through credit check. What a pathetic service and totally faking their feelings.

HORRIBLE CUSTOMER SERVICE! How can 7 different chat agents and store representatives all waste my time? How come I've been on hold for 2 hours now? I have actually been a customer for 15+ years. For the most part, it's fine. I have cell signal wherever I go (and I travel internationally). BUT when something goes wrong and you have to deal with customer service, they are HORRIBLE. I've finally given up. I've had so many bad experiences but today's was the worst. 5 hours later and I'm still no closer to getting help. Say goodbye to my account and all 6 lines because we are cancelling as soon as possible!

I recently spoke with your call center. Wanted to take off one of my devices. He told me that he could leave the device on and save me ten dollars so I did what he said and he also told me if there was any problem I could switch back to my old plan. Every bit of it was a total lie and my bill went up 20.00 DOLLARS. Could not switch back to old plan.

I got internet service for my house, I opt-in to pay 33 dollars a month for 3 months for installation. They billed me anyway for the whole 100 bucks plus 40 the first month. I paid the whole 140 anyway before the next month bill came. Mind you, I am disabled and here in MS the max is 750 a month. So I went on here. It is March. They want to charge me a restoration fee from January. They claimed I paid on the first but my bill says I paid before the 1st through my debit card.

We are moving to a smaller city and could not keep our cable company. Seems AT&T is the only one who offers cable TV and internet. Three weeks ago we called to make an appointment for services and was told we were all set. Since then we received three emails stating they canceled our appointment and three times we had to call and stay on hold for hours trying to work this out. We even had the old owner call and cancel his service so we can set up ours. Then 3 days before our appointment they emailed again now telling us that we cannot get service until one week past our original appointment. You can buy a Kodi box or any other cable type box and save your sanity! I am over this. After 3 hours of BS, we are over it! We are required to leave at least one star. They do not deserve it! I give that 0 stars.

I picked this site as I feel it is the most credible to give a review on AT&T. I initially was with Verizon...figured I would support a Texas company. Staff was very knowledgeable and quick which was appreciated. Now for the review. Upon switching, lost everything from the cloud, phone would not pick up wifi reliably, and was lucky to get it at all and I never had that problem with Verizon. And the tower I get off was 20 yards away. When I had contacts and phone numbers transferred, majority were spaced with + signs in front of them. If I called a friend, it would go to MEXICO, Taiwan, Bulgaria, Budapest on and on. AND...I would get calls from those places!!! Wtf!

I used to be a loyal AT&T customer, once I moved back to Missouri I landed in a spot with awful service. I asked them what I could do to increase my signal, like most people nowadays this is the only phone line I have at home. I am unable to receive or make calls at my home altogether. On the occasion that my phone even rings or my outgoing call is connected, within seconds the coverage breaks and the call is dropped. Their solution was a microcell for our home, which costs approx $130. What an awful waste of junk. Total gimmick. No increase in service. We can't cancel our "contract" without paying a ridiculous fee, and they won't take back the microcell. The last time I went into the local store, the employee was more concerned with telling me how long he had been in sales and being a cocky, condescending pompous jerk then helping me. And I still have no frickin' service.

U.S. based Customer Services has worked so far for me, but Customer Services in other countries is HORRIBLE! I have never been helped by these people - the language barrier presents a problem, and they are not trained on anything. I am beginning to believe they try to wear you down so that you will get off the line. Honestly, I do not understand why AT&T pay for this service as it is useless. The ROI must be horrible; or perhaps, this is what AT&T obviously desires. Give them your money, then go away and leave them alone.

On March 14, 2018 I pre-ordered a Samsung Galaxy S9 and started the process of porting my phone from Sprint to AT&T. I received the phone on March 20th in which a new promotion of 50% off was advertised. I chatted with a customer service representative on March 20th as I received an incorrect bill. I was billed for 2 mobile plans instead of 1 mobile share plan. They told me the mistake (credit) would show up on my next bill. I asked the representative (Paula) since there was a new promotion on the Galaxy if I could return the phone in the store and activate a new phone under the new promotion. She stated "Yes" while having my account pulled up. I went to the store the next day and the associate said I can take advantage of a price match policy so I do not need to return the phone.

AT&T raised my monthly bill for Cable TV, phone and internet by almost $100/month. When I called, I was told that "a special offer" had expired. I had no knowledge of any such "special offer". I spoke with a manager who said he would lower the bill to the previous rate or lower. He said he had to put me on a brief hold and then disconnected the call. I called back and was told that they had no record of this call and would not honor his quote. I gave my account number twice, was told the call may be recorded, spoke with 2 different people and was placed on hold multiple times. And they claim to have no record. This is fraudulent behavior. The third representative told me that they re-examine charges quarterly and can adjust the bill to "market pricing". No wonder so many people are cutting cable. Beware! Check your bill monthly.

Every time I deal with AT&T I am in disbelief of lack of customer service. I have been a customer all my life including my mom. Loyalty means nothing to this company. If I am late for a payment they block everything phone, internet... etc. They expect you to pay even though they block the portal you pay. Recently due to financial hardship I lost my job and was forced to change banks. I had to input the account number, unfortunately I inputted by one digit the wrong account number for AT&T. They accepted my check because the third party that handles check disbursements from my bank said they already issued the money from my account. They have treated me like if I did not pay when I called for a password reset. The bank's third party bill pay said they were going to send me a copy of the check via email (they already sent AT&T a copy but they called me that they had not received it).

AT&T is the worst company in the world. Fraudulent with customers, never follow up calls, never take care of customers, and every worst services including outsourcing phone calls to worst country like India, Caribbean, and other Asian Countries. I bought two times Buy one get one (BOGO) with DirecTV and I paid off one phone and they said if you paid regular installment, other phone won't get any credits. They are stupid people. Actually I usually pay offs my phones in 10-11 months. But they are doing fraud. They were giving me but they said, I have paid off other phone very quickly, so I won't get any credits on other line (on installment), that is stupidity.

I've had At&t cell service for many years. Recently (in the last year) data speeds where I live have gotten slower and slower, and in the last 6 months have gone to where the data drops more often than it works. I've begun running speed tests and get regular speeds of 0.25 mbps when it is working with occasional speeds of 1 mbps. However on a regular basis (several times per day noticed, whenever data will not do the most basic function, such as download emails) when I do a speed test it shows an error due to the network being down.

AT&T was our service provider for 10+ years. We bought 4 new devices, one was supposed to be free in a promotional deal, it wasn’t. We filed a claim for the first time in 10 years for 2 broken devices following AT&T's instructions, they denied our claim, and customer service refused to help us. We have tried multiple times to get clarity on why our claim was denied and why we did not get the promotional deal we were told we were signing up for by an AT&T representative at an AT&T store, and nobody has been forthcoming with any of our questions.

I have had 3 different LG G6 phones in the past 11 months and no one can hear the phone conversation. ATT wants me to get another phone and spending 20 hours trying to troubleshoot this phones is way too much. I want out of ATT but they want to troubleshoot.

I was with Spectrum when they jacked my bill up higher. Upset I called a AT&T customer service representative to find out what AT&T could and would do for me. I was happy when she told me I could keep my current home phone number. AT&T hooked up my phone internet and TV last week. I have tried for 5 days to have my original phone number reinstated. I did everything all the people I talked with told me to do only to find out once I have cancelled everything with Spectrum that AT&T customer service lied and I do not get to keep my original #. This really screws my little home business up that I have and I do not know what to do now. Wish they would have been honest with me.

I got double charged for a transaction, I wasn't angry because I understood that it happens. I have been on the phone for 4.5 hours being bounced around from one phone number to the next that I am finally going to put down the towel and call it a day. They can keep my 50 dollars. I literally cannot afford to be a customer of AT&T, not because of the monthly payments I make, but because they took double the amount one day and I don't have enough hours in my day to figure out who to talk to, to get my money back.

A representative came to our house offering U-verse and Internet. Being that we weren't really happy with our cable service, we invited her in to learn the details. She offered free install, free equipment, $300 Visa card along with changing and bundling our phone service including a free upgrade for 2 of our phones. We mentioned that our phones weren't eligible for upgrade but she said it didn't matter. She said she was sent out with this sales package and was authorized to do the upgrade. As she was setting it up, they were having difficulties doing the upgrade. I said I wanted to hold off until they had it cleared up, but she called her supervisor and assured us that it was taken care of right then.

We are with AT&T for many years, just to be excellent company years ago. I call customer service on 3/7/18 around 7:45 pm, someone by name Emilio start talking to me. After two min he stop talking to me. I wait in line for 17 minutes. Once he comes back again I ask to spoke to a supervisor. Waits for 37 minutes. No answer from anybody. Very disappointed, I will try a different company.

I called to get internet service almost 4 weeks ago. The man I talked to got all my information and took my card information and money ($100) with no problem. Said I'd be receiving an email within 24 hours and if not to call back. I waited 48 and still no email. Come to find out service is not provided in my area and I had to cancel my order in order to receive my refund. It's been 4 weeks and I feel like a I'm a rat in a maze. I've talked to 6 different people in 4 weeks and no help. Then I received a letter in the mail that I'm signed up in auto pay and my card will be charged monthly. I just got off the phone with 2 different people to try to get my money back and try to find out why I'm enrolled in auto pay and still no answer then I got hung up on. Thinking about talking to my lawyer because I'm not getting anywhere and this is ridiculous. I do not recommend AT&T. Very unprofessional people.

We (my family, 3 of us) signed up for AT&T and we were told our Sprint would be bought out and how much our bill would be a month, this was in November. It is now March and we have written letters to the CEO, Randall L. Stephenson, talked to the manager of the store, talked to Amee ** (social media specialist) plus many more which we have documented. Everyone says they will get back to us with a solution and they NEVER call back. I have everything documented. Something will happen with this even if there is no call back from anyone. I am prepared to hire a class action lawsuit attorney and go from there if there is no resolution. Thank you in advance.

BOGO promotion is a false advertisement and a bait and switch technique. Using this unscrupulousness techniques is ripping thousands of customers out of their hard made money. Hoping they don't complain or are too busy to spend hours of talking to outsourced representatives. I have spend numerous hours trying to fix the excess of charges for a phone that was promise to be free by the AT&T representative that told me if I agreed to buy one get one free BOGO promotion and switch my TV carrier from Xfinity to DirecTV my total combined wireless services including all of my devices insurance and DirecTV together were going to cost me $313.00 a month. I have paid already 4 month after that $480.00. Next month they said is going to be $380.00 and the last representative told me I should not expect to get anything free in life.

AT&T is a fraud and they need to be investigated by the government. They overcharged every month on my bill and disconnect my wireless service if I don't pay. My bill is $220.00 a month and I pay my bill monthly. All of a Sudden my bill in March 2018 is over a thousand dollars. What is this and they had me with no service for 3 days. Supposedly they are charging me for a defective phone I sent back in January and some unknown charges I don't know about. Please think about before you choose AT&T as your wireless service. They are a scam and they will try to milk your money!!!

AT&T worse business ever. I will be filing a lawsuit against AT&T. I was told my bill would be $105 a month, auto pay, select pay with phone and internet, since November 14, my service have been interrupted 5 times. I have your customer service supervisor stating my name. Had a * at the end of my name so that is the reason my bill could not be combined together, that's not my problem, that is a error on your business behalf. I have called AT&T 7 times over a hour on the phone each time. This is unprofessional. I'm filing a lawsuit against this company.

Thanks to AT&T in Tampa for poor sales support! We recently went into our local AT&T store on South Dale Mabry in Tampa Florida, to get information on getting new phones for my wife and myself. The person that tried to help us was very sluggish, mumbled into his chest all the time, and couldn't answer one of our main questions: Will the Samsung S8 series phones adapt to different voltages in other countries (not plug types, not cell standards, but the actual voltage)? He was too lazy to even get an S8 out of stock and look at the adapter that goes into the power outlet to answer our question! They eventually suggested that we go to Best Buy and ask their Samsung guy! Here's where the thanks comes in - Best Buy had a $200 per phone discount on these phones that AT&T didn't offer ('cause the S9s were coming very soon). So keep up the bad work AT&T - save us all some money!

First of all, I have been a loyal customer for 10 years. Never a late payment with the highest data rate. Recently I switched to Verizon because my family member works there. So naturally I canceled and ported out my number. I been on the phone with them twice, spent over an hour with these people. Kept saying, "Sorry but we need your money still". Even though I already canceled and closed account. I'm being charged for 3 months bill for highest data rate after I canceled. I want everyone know they will sting you once you leave. Beware.

I tried to take advantage of AT&T’s “Buy One – Gift One” policy last December 2017. So I bought one phone (upgraded a line) and I was supposed to get another one for “free”. However, AT&T sent me three phones (one was by accident), so I returned one. I had billing charges for three additional lines. I called several times to clear this up; however, they were sarcastically nice, saying they would take care of it, but their ploy was to delay clearing up their mistake and kept on charging me. They finally said I returned the wrong phone and could not take advantage of the “Buy One – Gift One” offer. This company is dishonest at best, has no integrity and is toxic. Do not give them your business and hard earned money. Typical bait and switch scheme.

It seems no matter what I do I always owe an extra 40 each month. They always have a reason. Have you noticed that no matter what you're needing to speak with a customer service rep the calls ALWAYS and I mean ALWAYS OVER AN HOUR. I THOUGHT I WOULD TRY TO RESOLVE our issues through chat, in which there is not print option available, I was on chat for almost 2 hours ending with a supervisor where he signed off on me and the whole chat disappeared. Gone. No way to get it back. I just wasted another 2 hours jumping through crazy ATT crap.

A representative at AT&T in Columbia, MD told me that if I switched to DIRECTV with a 2-year contract, I would receive Unlimited data on my cell phone for no additional cost. After visiting the store and speaking with the same sales rep three times, I did sign up for DIRECTV and let them install a dish on my roof (which I really didn't want to do) so that I could get Unlimited data. Truth, "Yes, you can get Unlimited DATA with DirecTV IF you pay $40 extra for it." Two full months, I visited the store and showed my bills to my rep. He fidgeted with my bill online and told me the next one would be correct. Today, I was told by a manager (the rep changed offices) that I would be paying the $40 for Unlimited going forward. I didn't sign a new contract, so now I'm looking for a new phone service.

I have paid $34.99 a month since Dec. 2016 for insurance for the 2 iPads we got through AT&T. Almost $500 later, we have to pay more for the deductible on their damaged device than what we would spend going out and buying a whole new mini iPad. My husband says this is fraud and is thinking of hiring an attorney. Oh they sure saw us coming.

Upgraded to include U-verse and was promised if I upgrade (buy one) I would get one free. Bill comes and they are charging me $26.34/month for 2nd phone contract. Several individuals complained (internet search) with same issue. AT&T should be investigated and class action should be initiated about this fraud. Spent several hours and several phone calls to their Customer service department with promise of “I will look into this and have someone call you”. The only “service” they provide is the same service a prostitute would provide. If I wanted to be screwed I would not go to AT&T. AT&T makes it difficult to change carriers without changing phones too. Why has the FCC put an end to this? This is criminal. How can the FCC allow AT&T to continue bilking their customers and not take steps to prevent this.

I have been an AT&T wireless customer for over 12 years and it has been a love hate relationship for the most part, albeit manageable except for the last 12 months. I have 4 lines on my account and 2 phones on their next program and a tablet. My bill should never be more than $200-$240 a month. However, my bill each month has been $400-$700 each month. I have tried to resolve this each month and have spoke to customer support, live chat, billing etc with no success. I have had my service interrupted several times during the time I was trying to resolve the issue and each time that happened I was told that I had to pay the past due amounts, regardless if the bill was accurate or not in order to restore service and each time I paid the balance, I would start the process all over again.

If it was possible to give a half star then I would only give a half. First of all I hardly ever had signal. Not at work, not at home, and not at any family member’s house. I also was sold a stolen phone at first by a sales representative when I added my mother to my service. And I was lied to by another sales representative and was "given" a hotspot I didn't ask for and then was charged for and when I tried to return it I had to pay an early termination fee for it. Then when I finally cancelled my service I was sent a bill for $58 as my last bill. Which jumped to $250 something and was told it was an early termination fee but I told them I had my phone before I got the service so I didn't have a contract and therefore should not be charged an early termination fee as there is nothing that is being terminated early. And then they switched it and said that it was an early termination fee for the same hotspot I had already paid the termination fee for months before.

I gave up on AT&T wireless phone service 2 years ago because there was always an issue with my bill. Now, I am going to cancel my AT&T wireless home internet service. The phone cable has always, as long as I have lived here, gone through the crawlspace and right up through the carpeting in the living room. There is actually a hole in the carpet to get the cable into the house. Now that we are having new carpet installed, naturally we wanted a wall jack put on that wall. We were told that it would cost 150.00. We are already paying 47.00 per month for 3 mbps service. I thought that I would ask for manager or to talk to an English speaking person. {wrong} AT&T put me through the 1.5 hour switchboard shuffle. I have decided to go with Comcast. @ 24.99 per month for 15 mbps service.

One of the lines on my wireless account called in to reset her voicemail password. Rep instead reset MY entire voicemail along with hers, rather than just the password. We both had to set up our voicemail again, even though I'd had mine set up for the last 8 years. When I called in to talk to a manager about it, the supervisor I talked to (Laurento) kept trying to sell me on DirecTV, ignored me when I said I wasn't interested in the service, and didn't even bother trying to resolve the issue I called in for. Instead, he lied about it and transferred me to another department. I've been a loyal AT&T customer for the last 8 years, but that ends this week. I expect better in a customer service line, particularly when the service I'm currently paying for is so absurdly overpriced. Your reps could easily work for Comcast, AT&T, and believe me, that's not what you should be shooting for.

I was told 2 years ago when I bought a phone under the old contract when you could get them for $99 and sign a 2 year contract - which I’ve done for over 20 years, that when this last contract was up this past December there would be some fee that would come off my bill. That we were always paying full price for a phone was somewhat hidden in our bill. When apparently they lied cause when I called to see why it hadn’t come off they said there was no such thing. Guess I’ll be ending my relationship with ATT now! Maybe Verizon doesn’t lie to their people!

Was being charged for data time when not using phone. Their story is background apps not being used are somehow using this data. Charges were at least $200.00. We had never gone over our limit ever. Could get nowhere with this problem. So switched phones to T-Mobile with unlimited data, now no problem and saved $20.00 a month on my bill.

We were previously Verizon customers and after our phones were paid for we decided to search for a bundle offer through AT&T to include DirecTV, mobile service, and Nighthawk internet service. This service would have saved us $200 per month as we would canceled Mediacom. We wanted to avoid ALL issues of switching service so we asked many questions. In the past we were told erroneous information at a corporate Verizon store so to avoid issues I told the rep and manager at the Davenport Iowa corporate AT&T store we were going to record our discussions. Of course he thought that was ridiculous and said we could just write it down. Anybody can write anything down but doesn’t necessarily mean that’s what was said. Nonetheless we recorded.

I was an AT&T phone & wireless customer for 3 years. I couldn't get a power point to load. The speeds were so slow. I called a few times & they said it was the area I live in. After a few years of this, I talked to some people on my street & found out that AT&T lied - other service providers had 250X speeds. So I got Comcast & it is 250X faster! I called AT&T to cancel my wireless - the first time I was on hold for an hour & they hung up. The second time I was on hold for over an hour but actually got someone & they said they cancelled my wireless. They did not. I am currently on hold again. You are not allowed to cancel your service online. DO NOT USE AT&T or you will never be able to get out of it.

I have been a loyal AT&T customer for over 10 years now but you may not know it by the way AT&T handled my situation. When the Samsung Gear S3 watches were first introduced, my wife and I wanted one but they were sold out everywhere. At the time I still had an iPhone so I wanted to get the Samsung Galaxy S7 Edge, also. I called AT&T to place my order. At that time, there was a promotion for a $50.00 Gear S3 with the purchase of a Galaxy phone. I knew that I could get the promotion for one of the watches and I would pay full price for the other. When talking to the sales rep on the phone, I informed him of this and he said that he could do better than that promotion and give me both watches for "FREE". I said "really?" and he replied with "Yes". So, after a few minutes of being on hold he told me that my order was complete and that I would receive my new phone and to two Gear S3 watches in the mail in a couple of days.

Was told I was going to get a free phone and was screwed, they then told me that I would not get a free phone that they were signing me up for a new line of service when I told them from the start that I did not want or did not need that. Strongly suggest others service providers.

Since AT&T took over DirecTV I tried to order a movie. After sitting on the phone with 3 different people for an hour I was told since I don't have their internet service I would be charged $5.00 extra to rent 1 movie. I should charge them for wasting an hour of my life!!! On principle I told them where they could shove their movie. I will be changing cable providers when I can find one that's less terrible. Seems they're all bad in my area.

I'm very happy with and have no complaints as far as quality of U-verse, reliability, and customer service. Price and DirecTV is what will drive me away.

I was looking to switch over to ATT. What a disaster. I was on online chats several times trying to place the order wasting hours of my time. I was told that there was no difference between their 2 unlimited plans except for the Plus plan coming with 10 GB of mobile hotspot that I didn't need. I found out later that this was not true. The one is 4G LTE while I don't know if the other is even 4G. I decided to place an order at one point. I was on a co-browse with the agent "Steve", and it took forever because he said they were having glitches on the site. But we finally were able to get it done, I put all my info in including card number, etc... only to get an email a couple of days later saying the order couldn't be verified and was canceled.

I asked several questions about switching phones and was told it would be no problem for me to do that at home. I actually had to call and have them switch for me and after 50 minutes on hold I was told I would have to go to an AT&T store and buy a new SIM card for my husband to switch to my older iPhone. Lots of wrong information was given to me. They need to train all their employees.

I have been waiting for 5 months for a refund, that they contacted me about. Each time a “check is mailed” I am told to allow 4 weeks for delivery. A check has been mailed three times now and on Friday I was told a check would be overnighted. Well to no one's surprise I was told they are still waiting for approval. I have decided to allow for our attorney to help get back our rightfully owed refund. Keep in mind if I were to be a day late on my bill my services would be ** off. Well it's been 5 months and still no refund from them. Horrible company and even worse customer service. Good luck to anyone who uses their services.

Yesterday report that my cell has the screen broken, and lost 1 hour and a half between calls with ATT and ASURION the insurance company that works with ATT, and there is my bad communication on between both companies because while one asks me for information the other does not. He advises me about what the other one is going to ask me for and the calls are cut and every time is to be wasting time trying to identify you every time you call again. I just hope to finish my contract and change company.

I was lied to at the store at Smyrna, Georgia (30080) when I went to get AT&T connection for having $80 for mobile connection, now that I see my bill I am charged $120; why is that so? Why are there frauds at AT&T? I spoke to customer care for more than 1 hour and I was just being beaten round the bush...

Annoyed that the bill is nickeled and dimed upwards every month. Luckily, have not had much down time with AT&T and that is a big plus. However, the bill alters every month, never the same. Too much garbage in the mail extolling the virtues of upgrading. Waste of trees.

Three months ago, my wife got an offer from AT&T which is to get one iPhone and get the other one for free and we will pay monthly just $150. Since then we get two bills. One was $380 and the other was $280 and we contacted them many times to asking about this extra charges, we found that they’re charged us for the second phone which is supposed to be free and charged us again for switching to the unlimited plan in the middle of the billing cycle around $100 without any prior informing. We talked to them many times each time. We spend two to three hours explaining and switching from agent to another and no one solves the problem and at the end of any call we have been told that we have to pay this money first and they’ll see. And this is not acceptable at all.

I have been a customer of AT&T for 4 years now and that is going to change today. I bought my prepaid phone on January 18 2018. From the time I left the store my phone kept giving me error code to restart it because it could not read the sim card. So for a month I would restart my phone as it asked and was planning on going to AT&T to get it fixed. Well today at work my phone completely quit working and so after work I go to AT&T to get a new sim card. Once the third sim card didn't work the sales rep calls the warranty department.

I am paying $350 a month for high-speed internet and phones and most of the time my internet is down and my phones can’t log into my Wi-Fi so I called customer service. Every single time they give me the runaround. I can’t always depend on my computers at home because you never know when you will have internet or not. Bottom line it’s a company that you can’t rely on.

After five billing cycles they keep charging me for two phones purchased under a buy one get one free. I was told after 3 billing cycles they would credit me the payments back. After a long on hold and two customer service reps they tell me we were supposed to get a new line to get the BOGO deal. That was never discussed and my spouse was present during the complete process. So they offer me a bunch of free data that I don't use admitting the mistake, but they won't stand behind the get one free deal. I was warned they were a bad company, now I'm living it.

Simply wanted to reactivate my "vacation hold" account. Every agent said something like, "I can help you with that," and "Thank you for calling AT&T." 30 minutes and four agents later account was reactivated.

Below lies the recounting of a roller coaster 5 days interacting with AT&T in an attempt to sign-up for a new internet-tv-phone bundle. Before reading, you should know the following: (1) This is my first internet review — I RARELY post anything, good or bad, because I am generally an easy-going, laid back individual and need to be moved significantly to take time to type about an experience on the internet (2) I am currently a medical student and don’t want to be spending time doing this, but was so compelled by my recent experience that writing became a necessity, a form of social and consumer responsibility (3) I don’t really watch TV, don’t participate in social media anymore, and generally have the technological IQ of someone born before in the 1700s.

Hate this company and their employees. They are liars and huge scammers. I was promised $20 for my internet and wireless bundle and they keep fluctuating my charges... They never call back when line gets disconnected, they really don't give a **. I wish I can give them ZERO stars because that's what they are worth.

I have AT&T customer from Nov 2017 and it haven't been a single month since then that I haven't had issues with my billing. Every single month I have to call to make changes with my bill which was initially agreed at the time of taking connection. Despite of me calling every time no action has been taken to rectify the issue. So very unhappy with it... Will never recommend AT&T to anyone ever.

I have been with AT&T for 18 years. It has superior cell service at a specific price point that might not be as competitive as others.

Have been a customer of AT&T Wireless for over ten years. Also signed up for their DirecTV service almost one year ago. Have purchased over a dozen Apple phones and 2 iPads from them over the years. Have laid out over 300.00 a month over this time.That comes to 36000.00 dollars plus. Unbelievable to be treated so poorly. We usually don't purchase Insurance on Phones. But did purchase Insurance for a Teen on our program. The phone broke and wife called to get replacement. Spent 10 hours on phone during which she was disconnected 8 or 9 times during process. The records at AT&T are unreliable as she found out. As the insurance coverage had been changed to my phone since I was the person on the bill. First of all when you buy a product and get a warranty or insurance it is assigned to a serial number of that product. But BEWARE. AT&T some point redid their records on customers so my wife was told.

It is the most disorganized business I have ever had to deal with. Every time I call I get a foreigner that can’t even speak clear enough English to help you with anything. I have been two months dealing with them merging another man account on my DirecTV account and just finally got a new account set up that calls me by my name and has my social security number on my account but it has been like pulling teeth to get done. I have been customer since 2013 and just because AT&T told me internet available in my area is how another man account got merged on my account. It is craziest fraud I have ever had to deal with and Get fixed. Luckily I got an American ID# ** that finally fixed and set me up a new account. I should have canceled and been done with this company cause I haven’t been under contract in years. I didn’t give 1 star cause AT&T don’t even deserve 1 star.

This is the worst prepaid phone company on the face of this Earth. I have never had such a terribly slow phone in my entire life. My account to refill my phone decided to not work for no reason. Well I have things to do and things to buy so that is not very convenient. Also the prepaid part of the website is nearly impossible to find. You can also never talk to a live person when you get help. I have hated this phone service the entire time I have had it. I do not get any service in multiple buildings on my college campus. And I also get no service in rural areas. I will be going back to Verizon whenever I get a chance.

Nice coverage and excellent customer service. You can view the details of your current AT&T wireless plan anytime, anywhere, including data information, usage, minutes, text message.

Not once but 3 time they leave me waiting for a tech to come and repair their services in my house. ATT tech are not reliable. Either the services I have to boot U-verse almost every day and after the hurricane I call to report the cables down. Not only they issue an appointment. They didn't show almost two month and I can get them to come and I don't trust them anymore. I have my wire hold down with truck strap so the wire don't hang low on the backyard.

I had called customer service for a question with my new service. And long story short he said I was eligible for a promotion still on my phone to buy one get one free. I didn’t really need it but he talked me into it. Well month after month I’m waiting for this to be reversed on my bill each month I call, each time they say next month. Till now I find out NO it’s. It an eligible offer I was scammed. So no BOGO AND THEY WON'T DO ANYTHING ABOUT IT. BOGUS!!

The week of Thanksgiving I went to my local USPS to drop off two iPhone 7 Plus one for myself one for my husband. I had done my job and returned the two phones under the ATT Next program. Little did I know lightning would strike twice. I say twice because the same headache I've been dealing with this year happened Last year. In late December I get my att bill and I see that I was charged for a phone $398.00. They stated it was never received by the warehouse. I was in disbelief. I called att and notified them that I had lndeed sent both phones and that they would have to look in their warehouse. I think what upsets me the most is that they are so quick to charge the account instead of first looking into it.

Retail store in South Portland Maine - When the DirecTV was unable to be installed in my rental home the salesman gave me an option of buy one get one free iPhone when I agreed to sign up for streaming DirecTV. When I saw I was getting charged for the “free” phone the store manager told me they never offered the deal. It felt as if they lied to get me to purchase an extra iPhone. It felt like really bad business. They are anything but transparent in the way they conduct business.

I signed up for service in December 2017. During that time my plan was $20 per month for unlimited internet which included the hotspot. I went to connect the hotspot (February 2018) and it was not listed. When I called customer service the lady said they changed my plan because I only had one device on the account. I asked why would they not send me notification that my account had changed and I was told that they are not required to send any. It is funny to me how they waited until after I paid the bill to change the service. She went on to tell me that if I wanted to be able to use the hotspot on the iPad, I needed to change to the $70 plan. I have both my iPhone and iPad on AT&T service so I asked her if she suggested that I disconnect both my iPhone and iPad since I could not get the service that I wanted and she said “yes”.

On Jan 1 of 2018, I went to their store in Woodbury to change my account from an old grandfathered rollover minutes account to a pay per minute account. After paying off the final bill of my old account and buying one year of minutes for my new account, I was assured that the old account was paid in full and closed. Two months later I received a letter from their collection department that I still owed them for several months back billing from the old account that had not been shut down. During that time I never received any bills to indicate that the old account was still active. When I called, I was told that it was a different account and I had to go back to the store I changed the account with to fill out a form to correct the problem. Due to the massive size of AT&T, the left hand doesn't seem to know what the right hand does and it forces customers to jump through their rings to correct a simple problem.

After months of having dropped call when I moved into my new home I decided to get an AT&T MicroCell to cure their poor service which cost me additional money to buy. It last a while then quit working. AT&T sent me another one. It too quit working so I just quit using it. In the 3 years I have lived here the reception is no better. This whole area has lousy reception. Yet they tout their coverage is the best.

I got U-verse for 2 years. They promised that I was going to pay 120 every month so I ended paying more!!! Then two years later I finish my contract and I cancel my account and return the boxes to UPS and I kept the receipt for two months later. They said I never return anything and that I never cancel my account and they were still charging each month for service and boxes that I didn’t have for several months. I have shown Them proofs I have the receipt from UPS date and tracking # of boxes being return same week when I had cancel my service. I was paying for boxes and service that I didn’t have.

Poor coverage period, especially inside your house and AT&T could care less. All they want is your money, as much as they can get from you regardless of the quality of services they provide. They will hit you with additional fees any chance they get. Change anything on your account and you get an additional fee. They have lost lawsuits for false charges on people's bill. Furthermore, there are no longer 2 year contracts making people think that they can switch providers at any time but this is false. AT&T will sell you a phone that is not compatible with other carriers requiring you to purchase ANOTHER smartphone. Horrible morals in my opinion.