AT&T Wireless Reviews

The Data plan is great, but coverage isn't as good as Verizon. But purchasing phones from AT&T is superb and the Customer Service is wonderful and educated.

I have no problems with my bill. I have 5 lines and pay a great rate for the service. Do most of my services online. Customer Service is great and so is the in-store service.

I was told that my data which was 20G by a AT&T REP was a LOST OF MONEY TO ME and THAT I WOULD SAVE 30 DOLLARS BY GOING DOWN TO 6G because I didn't use it. Guess what? I pay 80 dollars more the first month because of use for half a month and then all that I save was 10 dollars. I call AT&T 4 times and they say that I was told that the person was and when I call that person 5 times she never call me back and she is a AT&T salesperson.

I've been with AT&T since they were Cingular. Only complaint is that some other plans are cheaper but I am satisfied so I am in no hurry to change. Maybe some day the price will drop.

This is not what I expected from a company I have been with for years... they are going to price themselves out of the competitive market! Looking into other plans...

They are a reliable company and the local store owned by them is knowledgeable and ready to help you, even if it is something goofy like me having to reboot the phone when it is not working right. They have good coverage and I love that data can roll over. I also love the Veteran 15% discount too.

We had a Bogo deal going and I have to beg every month to get the credit for the 2nd phone. Has been that way since we started this new plan. Done with AT&T * Direct TV which over bills also. AT&T took over them. Same plan and cannot delete it. Will be changing from them in 1 month. Very unhappy with AT&T. They have gotten too big and the customer service stinks ~~~ they could care less.

Great cell service, Internet and home phone. My biggest problem is DirecTV how discontinue my service the 24th and wanted to go back and they won’t charge me $380 to get them to reconnect my service. That is ridiculous. Other than that AT&T is a great company and I do support him no matter what but I would not recommend DirecTV because they want to charge people for their boxes.

AT&T Cheating via billing!!! It is a worldwide known fact that all WhatsApp calls and FaceTime calls use either the WIFI or the Data Plan. I keep my WIFI and the Cellular Data completely active at all times as I use the WhatsApp and Facetime to call my colleagues and family. AT&T system inability to identify the calls and correctly and switch them using either WIFI or Cellular data, caused my calls to my colleagues to be billed as International calls.

I called to change my daughter's plan, it was nearly $100/mo - got it down to $73, the next month the bill arrives and it's $100 again. I call, spend 40 minutes on the phone, get it corrected, but I have to pay the $100 as it takes a billing cycle to get it reduced, ok. Next month, bill is $100 again. I call and the customer service rep argues with me about the amount, I had to walk her through the math to get to the correct number - ask to speak to a supervisor, get it corrected. Next month, bill arrives for $100 AGAIN! Call and am told it will be corrected the next month and I have to pay the late fee (I was traveling in Europe on business when the bill came in and didn't want to spend $3/min sitting on hold for 45 mins for them to fix their mistake again AND didn't want to pay the incorrect amount). Absolutely inept or crooked - I suspect the latter. BEWARE!

I have been around the country and in most states in the last few years and have had no problems with my AT&T service. I have read that Verizon may have better service but I have not found a place that I could not get service.

Living in a rural area with limited coverage and slow Frontier WiFi access. I would like to know the cost for data access for AT&T and other phone companies and wonder why the phone companies charges to their customers are so expensive for data. Moreover, they keep adding data bytes when one runs out and when you call the company to request that they have it set up so customers can select if they want the data added or not, you are told that the plan selected doesn’t allow that choice and that one should personally go online to deselect data. The irony is that they have it set to automatically add 1 gb at a time charging this ridiculous price of $15 per gb every time, but they can’t assist the customers the other way around... Spotty coverage and unable to fully use phone where I am. Awful.

I have pretty good service almost everywhere that I go. There are just certain areas and they are usually remote where I have issues. When I lived in a remote area I got one of the towers that boosted the signal. This really helped a lot but while driving in a remote area there is no mobile booster. Also I used to really enjoy getting a new phone every two years for free which they do not do any longer.

ATT is expensive, does not provide signal strength for use in certain geographical areas, gouges the consumer with fees, threatens consumers with additional data use charges, and is overall NOT consumer services based.

Apple cell is slow. Asked for private number and received refurbished number that get a lot of telemarketing annoying me. The cost is ok but we should have a choice if 2 years is up.

AT&T advertises buy one iPhone 8+ and get one FREE. When we went to upgrade our Data Plan to Unlimited we also told them we wanted to get the AT&T buy one iPhone 8+ and get one FREE, but we were told we would have to ADD an EXTRA cell line, which we DO NOT NEED. AT&T IS A RIPOFF.

AT&T is a great company as far as their service goes. They have great service. However they are a little higher in cost than some cellphone providers. But other cellphone providers don't offer as much on their plans. Like AT&T does.

We really like the customer service with AT&T. However, we feel their plans and their phones are really expensive as compared to other providers. AT&T's coverage at our home is what has kept us with them. I think they should offer unlimited data with their plans like other providers.

I went with AT&T because my husband, who is an Ameritech retiree, was promised a discount for the service, but I am not so sure it is a bargain. This is my first "smart" phone, and I am shocked at the cost of monthly service. Previously I had a cheap flip phone with a Verizon plan which cost me about $10. a month, the new one will cost about $60. or more monthly. I keep running out of data time, and I hardly use it. :(

I like the plan we have because they were a good price for what we need for our every day need for work and home and I will be keeping this plan for a long time.

I paid my account in full. Then I went to cancel my upcoming automatic withdrawal from my account. It wouldn't allow me to cancel it. So it drafted out - although my account was paid in full. I called AT&T and they told me they would process the refund right now and it didn't happen. No, they still have my money. After they tried to get me on the HBO plan and the unlimited talk plan. I am so sick and tired of this company. You have horrible wait times, you don't keep your promises and I will take my 4 lines and internet away once my phones are paid off.

Went to purchase a new iPhone and was told I could not buy one outright. I could put a maximum of $500 and then make payments on the extra $200. Then they told me I could buy an iPad for $100 because they were having a special that day. I went for it and put down $700 and asked that I keep the same AT&T carrier service I had had for the past ten years or so. A few days later I found I owed $148 which I paid. Then few days later I got another bill for cellular service for $150. I hadn't even had the devices for three weeks and already was billed almost $300. Also, I noted discrepancies between what they had told me at the AT&T store in San Antonio, Texas and what was on the bill. I took the phone and the iPad back. I asked them about the two billings and was told. "We have no control over AT&T billing". And when I tried to return the devices I was told the 14 days was up and I was bound by my contract.

The bigger ATT gets the worse customer service is. And you are unable to reach real person when you need help. I have been with the same company and am now shopping new services.

It’s a decent company with somewhat patchy service. Never had an issue with customer support, or service. My only issue is that friends with Verizon often report better service. I like AT&T... and I support their brand. And I understand they would own the market if the federal government allowed them to... but they didn’t. They forced the bell system apart, to disrupt monopoly. Apparently, this is of no issue with gas and electric... anyway, I support AT&T.

Super coverage with super plans to cover 3 people for great savings. I have sorted through other Co's and I always come back to AT&T. I can't find a cheaper plan.

I have the complete wireless plan which requires 2 cell phones, a (so-called) landline, and computers. It is too expensive for me. I need the computer and cell phones but not the landline.

I never have a call drop or seldom lose connection. I have unlimited data at a low monthly cost. Can't beat Cricket Wireless! Wouldn't trade them for anyone else!

Too expensive for the spotty coverage and slowed down data at end of billing period. Also, many times one bar; thus, bad reception.

AT&T CUSTOMER SERVICE IS ABSOLUTELY A NIGHTMARE. The new Samsung 9 and 9+ phones are difficult to serve up and even more difficult to use. You cannot find anyone online or on the phone or in a store that can provide much useful assistance. The customer service from the Philippines is difficult because even though they speak English they do not appear to comprehend it and are of no help at all!

AT&T Wireless are way overpriced and service is not good unless they are selling but just try and get them when you want to ask a question...

12 yrs with the worst coverage and slowest provider not to mention customer service is failing. The ONLY thing keeping me is the built in feature to track all phones without much hiccup.

AT&T is the worst company! Be aware about their unlimited data plan - it’s not actually unlimited. They don’t tell you that you will no longer have your hotspot and they slow you down to 2G after you use a certain amount of data.

People who have been with a company for 10 or more years should have perks. We have 4 lines and have been customers for many years. You would think we'd get a free phone or something.

ATT customer service is terrific. They always make sure you are satisfied. They also make sure that you have the best services and are current on everything.

I originally switched from Verizon to AT&T being told the costs would either be the same or decline from my original costs. Well after the slick used car salesman fast talk I signed the dotted line for a two year stint. Well, to start Mr. slick AT&T rep didn't port my iPad from Verizon to AT&T, he just assigned it a new number so I was still receiving a Verizon bill for my iPad. In turn I shut that part off and contacted AT&T to fix the issue and was told it was my fault! It was a big huge hassle to get it fixed as I had asked to have the Verizon costs credited (90.00) as it wasn't my fault. I got nowhere with the original calls to the local AT&T store along with numerous speaking to "manager". I even attempted to gain a number to the District supervisor and was only given an email address.

Lousy customer service, until today that is five months ago, I don’t get the credit for the trade, it was supposed to be over $100, but they want to give me only $25, I told them to returns my phone back, but they cannot since they don’t know where is my phone.

The charges could be cheaper and the cell towers should be better. I use to can talk in the elevator but not now. They need to add more cell towers as well and reduce their prices.

They provide good service and a good product, but they are probably the most expensive guys out there. If you are looking for a company that is full service, this is probably your best bet. But it does come at a price.

I feel the price I have to pay for my cell phone is ridiculous! So is the data time I have on my overpriced plan. Don't know why AT&T plans are so pricey.

Awful cellphone plan for the price we are paying and isn’t worth the money. The price on all cellphone plans have gotten out of control. This must change. It will get worse.

The service is great. I never have problems with phone calls or the internet service. I have switched to other companies in the past to get a better deal and the phone and data services were horrible. I was basically paying for my phone not to work. So I switched back to AT&T.

I had to report AT&T to the BBB about cut my Landline off for week before they reconnected my home phone. Also, having two Account number to one Mobile number. And they automatic transfer my call OUT of the UNITED STATES for customer services, hanging up when they getting on personal basic when they do not understand or can solve the problems and having a very BAD attitudes turning my service off when They get MAD. Telling me I have a (U-verse) account but is not offer in the AREA that I live in. ONLY have (Tel-co) in the rural Areas. AUTOMATED SYSTEM IS TERRIBLE, TOO. Moreover, I have not received a paper bill for my landline in a while

I went to a St. Petersburg, FL AT&T store to purchase a phone and switch to their service. I told the employee I wanted to purchase the phone and use AT&T wireless. She started telling me I need a credit card to use their service and buy a phone. I told her I wanted to purchase the phone and pay upfront. She said, "Oh we don't do that." So in essence I was told that I need finance the phone. WHAT!!! Needless to say I left. Searched online when I got home and found out I can purchase the phone at $100.00 less and keep my current service.

Reception terrible my area, but I have a tower only 2 miles away. Local company store (Quincy, IL) seems to want to sell instead of help (commissioned employees). AT&T pulled retail sales for non-prepaid phones from Walmart/Best Buy/etc. Now we have to pay criminally high prices for phones. AT&T has gone downhill in the last 14 years. I'm too old and tired to put up with a different company and it's built-in problems.

I only had AT&T for two months and on auto pay to save 5.00. So far not bad with the service but they don't like it when you bring in an unlocked phone, plus they try to charge you to install a free app of DirecTV to avoid being charged the price of the sim card. I told her I already have that app installed on my phone and I'll pay you for the sim card.

Not bad service. Coverage OK, plan OK, customer service is not the greatest but the bill is cheaper than most other carriers. Would not recommend unless you don't care about customer service.

All plans spend 100% of their focus on new customer acquisition and fail to take care of their existing customers. When's the last time any plan said they were going to lower your rates or reevaluate your program to see if it was the best for you?

I had AT&T’s service for over 15 years. I had a billing issue when my son (Army) was stationed overseas for 3 months. I made several calls and had numerous online “chats” but was never able to clear up the issue. I was even told twice by customer service reps that I “declined a credit”. Two customer service reps found the problem but was unable to issue the credit in their department.

My experience with AT&T is indescribable. It is an expensive pay for cell universe service home phone, computer service after paying for all the service package plan every month. There goes another payment due for some odd reason. This small payment need to be paid in order to keep all your service from being cut off. This continue every month. As being long term payee also Senior Citizens seems like all my Social Security is being invested in to AT&T.

Because we live in a rural area, we are largely undeserved with cell phone service. At our residence we get ZERO service, but 1/2 mile up the road we get the absolute minimum. The only time I can use my phone is when I travel 3-4 miles into a nearby town. Others who have Verizon do get service at our house. I only keep my current service from another carrier because it's VERY inexpensive.

ATT is too expensive! Their rollover data is unfair! We pay for data that if we don’t use it we lose it! Far too expensive of a company. I wouldn’t recommend this company to anyone.

AT&T charge way too much for cell phones on the payment plan. It changes my monthly bill way too high. And I also do believe that the updates that they give to our phone are there to screw them up so we have to buy a new phone at least once every two years.

I have had a Samsung Galaxy 3 with AT&T service for the past several years. Coverage is very good and calls do not drop. It is hard to reach live customer service, but once I do they are very helpful and polite. I am very happy with AT&T.

They are very expensive. Every time you turn around they increased the bill. I have nothing fancy on my phone. Their customer service is also horrible and I'm looking for another company.

I went to AT&T store to pay my bill. It was 90.85 and I put 100.00 in the machine and it did not give me my change back and they won't give me my change back. I paid what I owed them and they won't give me what they owe me. They are going to keep my money. That's stealing. I don't owe them nothing and they are going to keep my money. I don't want a credit. I don't owe them. They got their money and I can't get my money back. That's not right. I need my money back. That's all the money and AT&T is going to keep it. When you go to the store you get your change back. They don't keep it and tell you that you have a credit. You get your change back. AT&T is stealing money that they are not owed. That was money on my other bills.

I have been dealing with trying to get internet service at my home for over 15 years. I keep getting the same response answer there is a CAP in my area, therefore no more service is being offer. Just because we live in rural area doesn't mean we do not use internet or we are dumb backwards hecks. Contacting the president office is not any help either - he do not respond. He has his so called staff who can't help with the problem. Call you with the same bull crap story. If they do not want to provide the service to their customers then release the area to another company that can. I know that Centurylink and Time Warner serve people less than a mile away from my home. Also my neighbor thru the woods have AT&T internet service. DOES NOT MAKE ANY SENSE. They want to keep raising the price for home service to make up for their cost of not providing internet.

When we reach our limit with AT&T, data is slowed down. At the slowed down rate the plan is terrible as it is too slow to stream video. Other than that with four lines it is reasonably priced. Reception is decent with family in Michigan and California. We don’t have a problem with dropped calls.

Was told plan was unlimited calling/Text... Did not know there was a limit on high speed data and manages to be used up in about 10 days, reduced to snail speed for rest of billing period.

They're crooks. They say your bill will be less than $100.00, then you start getting $300-$700 damn phone Bills. Now their service is getting awful along with their data and coverage. Plus their customer service is a joke and won't help you.

I don’t have anything negative to say about my plan! It works. My data carries over if I don’t use all!!! That’s the important thing! Plus when my grandchildren are here they can use data!!!

ATT slows down the service and then they want you to upgrade to a faster plan. We pay more for the fast plan but now they are slowing it down again. I have an iPhone 8 and ATT is saying my phone is too old and I have to purchase another one but their phone prices are very high also. Totally not happy with ATT.

Compared to other plans that I have used (provided by my employer) the AT&T plan is a very good plan. It is a bit pricey, but I have 4 phone lines on it, and have been with AT&T (basically the same plan) since 1999. Cell coverage in my home area has degraded some in the past 18 months which makes me a little aggravated.

The reception in the area I stay in sucks. I have a microcell which is suppose to make my reception better but I still deal with drop calls. Every time I have upgrade my plan which I was told it will lower my bill. My bill increased not decreased. With AT&T being a large company I would expect cheaper plans, more customer services representatives that I can understand what they are saying, and more coverage areas with better signal reception.

The only problem with the prepaid service is the phones they offer. I've had both AT&T and Straight Talk. Still on the AT&T. Both phones are pretty good Samsungs but neither can have over 4-5 apps without running out the internal memory. You can't run most apps off the micro SD. Apps are what mobile phones are all about to me. Provide phones with at least 64 gigs internal memory and prepaid is the only way to go.

We switched from Verizon to AT&T when they had the BOGO program. I was told when I switched from the AT&T unlimited to the 10gb plan that my payment would be around $130. Well here we are paying $180 dollars and if we want to cancel we have to pay $1439.96. So we're stuck. We should've stayed with Verizon for that price. My last bill was only $117 and this one is $164. They have no explanation why it went up so much... Oh and the $180 ($180 is what they're raising it to) is with my work discount too!!! Insane!

AT&T calls me from 5868425087 which is an inactive number 4 to 5 times daily for past 2 months since I got my phone. I don't have AT&T, I have Metro PCS and when I called AT&T to let them know, they claimed it was not them and that it was a scam. Really? A scam that calls me multiple times a day from the same number, And tells me to call AT&T? So not only does AT&T lie about their services available in the home, but now they are calling people from unworking or invalid numbers.

AT&T internet has gone down... again, this time it's been out for around 18 hours. I used my T-Mobile phone to pull up the AT&T site which said there was an outage in my area and it would be repaired by 5:45 this afternoon. It's now after 10 pm and it's still out. They've stopped giving us a time when it will be operational so this will likely go into tomorrow or longer. My small business depends on the service which doesn't work all too often, especially when you consider they're higher than their competitors. Lastly, AT&T seems like they couldn't care less about their customers. The company has grown so large that when contacting them you get recordings. After navigating through a maze and fortunate enough to get a live person they say the same thing as the recording: "We're sorry, thanks for your patience. Next!" We're looking into Dish Internet. It's slower, but at least it works.

We got into a plan because we traded up from my iPhone 6 to 7. We pay 109 for 3 lines and only six gig of data total. The reception is average at best. No better than Sprint in my opinion.

Service has been pretty good however the cost is entirely too much. I am actually looking into other service carriers. And the competition between all the major carriers I find are more expensive than actually huge savings.

After having to pay extra for an additional gb of data, because I exceeded my allotted 22gb by a few hundred mb’s, I switched from the 22gb plan to unlimited plus. My monthly data usage immediately, and quite mysteriously TRIPLED, while data speed DROPPED to a slow crawl. Were it not required for work, I would have dropped AT&T quick.

My service plan is expensive. I wish they had better rates. Plus they should give their longstanding customers a better discount. And if you go over the data, they slow it down. They really do not try to keep you as a customer.

I do not like the price of their plans. They do not seem to support fixed income people. I was originally buying phone on time but I was able to pay it off.

When calling to ask a simple question, it’s Difficult to reach customer service representative. The company prefers one to e-mail. It’s not customer friendly.

AT&T has the best customer service! They always try to create a win/win situation by giving great deals on the service they provide. I've tried all the other service providers and ended up coming back to AT&T.

This company will lie to you to get your business and once you sign a contract you are stuck. I left with one month left on my contract and they charged me $80.00.

I live in Westlake Texas. I have cell service from AT&T. The cell phones don't work. But when you call AT&T they say the coverage is fine. And the coverage maps show they work fine. I have a lot of friends in the area and they all have the same problem. How do we get AT&T to respond.

I bought the prepaid data plan. When the time I purchased, the agent clearly stated that all the data I buy will roll over and will never expire. I am leaving in the middle of the paying cycle and called the ATT hotline, the agent suggested me to switch to a cheaper plan without mentioning anything about all my data will lose, so I followed her suggestions and make plan switched. Without any informing, all my unused 11 GB data has been waived. Called the ATT and spoke with the manager Migu (I remembered). Rude and very unhelpful. Keep stating that, "It is your own responsibility."

They told me that my account was 6 gb but I bought the phone because it had a 10 gb plan. Now I can't get in touch with my Drs. This company isn't even in America. I will never ever ever use AT&T again. They slow down the data my **. They cut it completely off.

AT&T has done little except to deploy a LTE on their towers. They still lag behind Verizon but you would think they are number 1 and not number 2. I hope they get better soon before 5g comes at us.

When I decided to switch because of the price I got charged 112.00 for 4 days of service because even though T-Mobile switched my contract ATT said it did not include the iPad server which was on the same plan. I had to pay because they turned me over to collection. Their customer service sucks and their price is almost twice as much as T-Mobile. I had been with them for over 20 years and still got ripped off in the end.

The technician was excellent. Empathetic and able to give valuable insights, advice. Foreign charges are obscene. Will use our landline when in Spain.

Calls drop without cause and phone goes to mute without being touched. Signal strength has continues to decline and battery life decreased on phone. AT&T prices for data plan needs to be lowered.

I feel each year AT&T had completely failed to help their customers. The professionalism has gone downhill. The coverage and drop calls are ridiculous.

In the mid size city, or in the big metro area, and on the run for travel, overall reception is usable but the certain indoors and the next to the tall structure, the reception is getting difficult, also the text message and the voicemails do not work simultaneously, it come late as long as 30 min. or more.

I've been with AT&T for over 10 years and I rarely have something to complain about. The best I like about it is the coverage area. Customer service is a plus as well.

I am really happy with AT&T and I have never had a problem with my service. The customer service is really good and have always been able to help me no matter what I call about.

I have the lowest plan there is and it still costs me $48.00. I can't afford that much as I don't use it that much. I think I will just buy a phone from Wal-mart and forget about this Dumb iPhone. I don't need it except when I go for a walk.

I have had AT&T for over 15 years. Never had any problems. I do believe they all should be able to lower their costs. Overall, I am happy with them.

I have been going back and forth with AT&T since March. I made the mistake of switching to AT&T from T-Mobile and it was the worst decision I have ever made. The person that did the switch for me did not explain the process as it should have been done, only said to send my T-Mobile devices on the same box where I was going to receive my AT&T devices. She never said that I needed to go to the trade in page register the devices and that I would then get tracking numbers and packages to send my devices back to later submit my final bill.

I have good experiences with AT&T and their customer service is excellent. I have internet from them as well and again exceptional service as always. I would recommend AT&T to family as well as friends.

AT&T offers great service and support in the US and abroad! Been with them for 18 years, five stars service and products. Love the new plans, data unlimited and no contracts anymore.

It's a decent plan but has multiple call drops which I am not a big fan of. There are instances when AT&T Wireless' network is not that great either. We have to be careful with data usage to avoid surcharges.

The phone is OK but they keep raising the cost of the plans. New subscribers get great deals but if you have been with them for years you get nothing. But they are good at helping you if you have trouble working your phone, and need someone to show you how.

Their specials are for new customers only. I would like to have something for those of us who have been long time customers. I have mentioned this many times and even the associates I speak to say they don’t even get them.

AT&T is not the company it use to be where customer service is concerned. I bought a buy 1 get 1 offer for my husband and myself. At the time of purchase the Samsung note would not be in the store until 2 weeks later because of new promotion according to sales person in AT&T store. 2 weeks turned into 4 weeks. They charged me for both phones 212.00 per month. I've called customer service. I've Made appointment with Gen. Manager only to keep being told that someone higher up will call me 5 to 10 business days. I'm so frustrated with them. I've been a loyal customer since they were World com. Every since they merged with DirecTV they suck! I'm so over them at the end of my contract #neveragain... can't get my 600 dollars back they admit they owed me. AT&T is a bully that rides on the back of its good customers.

I had a hardship and my phone burned up and I lost everything and I needed a replacement phone. I had to pay a 200+ to get one. AT&T should have a one time hardship if you can show proof of your situation cause I lost my home and all my possessions and had to start from scratch. It's hard and I've been a loyal customer for over 14+ years. Wow.

Absolutely the WORST WORST experience moving from Sprint to AT&T. AT&T told so many lies on costs, bring your own phone, simply unbelievably. Costs much then told & rebates to pay Sprint off never came. Sprint was truly the nastiest company I’ve ever dealt with. Turned our account to a collection agency before receiving final bill. UNBELIEVABLE!!!

My experience with AT&T regarding my cell phone service was pathetic. I lost my cell phone in the first month that I employed their service, and they continued to Bill me as if I were using the phone. They also double billed me on more than one occasion and I had to call them every month to tell them what I owed - They're awful! The sales and billing departments are not even close to being on the same page... They will promise you the Moon but you'll end up getting Gorgonzola cheese.

The company representatives often do whatever is necessary to make a sale. They do not discuss the details. The company offers many deals to rope you into adding devices and services. They neglect to tell the customer about all the costs and limitations. When you ask for service and adjustments, the company makes you jump through hoops. The idea being that you will get tired and just give up and pay. ATT is the "used car dealer" or the time-share representative of today. It is a disreputable company.

Fairly a good cell company. Always available with questions and product info. I have good reception in most areas and calls are clear. No problems w/ receiving or outgoing calls. I have a family plan and everyone is satisfied.

Great customer service, but the high cost is outrageous. Will not be renewing plan when contract is up. Paying 300.00 a month for 4 lines is way too much for cell service.

If you don't change your plan w/ a rep and you buy min you can't change. Which is unfair. This policy is not written anywhere. I wasted my money because I thought I was on the unlimited plan.

My monthly wireless bill for two smartphones, an iPad and a tablet is $243. I think that is WAY too much. AT&T says that is the best plan they have. I see better prices from other companies but I am afraid to switch and lose out on bundling discounts.

We've had ATT for several years. Sometimes the connection isn't very clear. More free data would be nice. It's expensive to add more.

AT&T's the worst. If you go to a store and set up family plans make sure both phones are in stock. We got one phone Monday. Started service. Went back Wed to get the second phone. First bill already generated of 294.00. Then they change the plan to add another phone. Second bill for 2 phones 340.00. Canceling as soon as possible.

I have been an AT&T customer since 2012 and I’ve not had any trouble with them. I’m satisfied with my plan. I started with their Lifeline and worked my way up to this 6+ phone with their payment plan.

I pay too much for little data. All data is use in ads and stuff that I do not care about. Then it goes to slow speed. It’s expensive and I don’t get unlimited data.

I moved to an area that AT&T does not service. Visited Kalispell store, they won't let me back out of the contract unless we pay phones off. Can't, so we had the store manager lower the plan to lower our bill so we can pay phones off faster. Our next bill came no difference. Went into store and same manager went through the note which had no information about our downgrade, convenient, left the store in anger. Called customer loyalty on the phone he said this previous bill will have $64 credit to make it a current $154 and will continue at this amount, he lied only a $25 credit. I wish we got Sprint up here. Never an issue with them.

Cost is a problem and system is too complicated. Getting problems solved requires too many people and too much time. Company is just too big to help individuals.

I've been with AT&T for over 30 yrs. Tried another company but came back. No dropped calls, great plans with reasonable rates, and a wide variety of phones. Great service.

I buy our own phones and don't get caught up in their phony phone promos; coverage is good, could be better; data usage is foggy area (how it is measured, roaming versus not, etc). Overall, it is good enough to not bother looking for something else.

Seems like an awful lot of money for phone service every month. We pay roughly 192.00 monthly for 2 smart phones and 2 tablets. Especially, when the tablets are only 10.00 each monthly.

The bill is never accurate yet they always have a reason. If they do not have an answer...they will pass you around to wear you down. They owe me thousands.

I've had a PAYG plan ($25 for 3 months) for years - it's all I need and fits my budget quite well. I call the UK frequently and it's way cheaper than adding international calls to my landline service.

AT&T needs to lower their prices. Their new pricing scheme, with release of iPhone 8, only increased my cost overall. I don’t have IMs in my package, 450 minutes with unlimited data is over $100. Includes the cost of the iPhone 8 spread out over 30 months.

Coverage is less than expected compared to the competition. Often must rely on others in my party with competitive and better reception. As a retired former employee I receive a discount which is the main reason I continue. But I'm totally disappointed with the coverage in my area and when traveling within VA.

I had reported iPhone stolen. Within days my identity stolen. The ins was charged. iPad I thought stolen but I found returned. Took 4 billing cycles to get credit but they got iPad in less than a week.

AT&T they have a lot of to deal with. I have some J3 phone. Ever since I got them I have been having problem with them. They have a lot of background noise so they such give me some new phone because J3 are no good phone.

I have a tiny flip phone that is lightweight. I have AFIB and wear phone in a pouch hanging from my neck. Young folks giggle about my "old-time" phone. I would like one with larger screen & keyboard but they are heavy. Also I want a cover over its face. And I would like a printed book of operation instructions. When pushing 90 it takes me longer to learn the technology. The camera on current phone stopped working and it is only a year old. I was told by AT&T they do not have the capability to repair it at the local sites so I bought a little Nikon to carry in my bag. I need a reliable, easy to use, lightweight and non-techie phone. Having ready to go GPS, email & emergency would be great.

I use to be with Straight Talk. I had terrible reception. The customer service was HORRIBLE. Got new phone and they gave me a different # and didn't tell me. Took me 1 1/2 hrs to get my # back. Horrible company. The only complaint I have about AT&T Go plan is they don't have a good phone selection.

The reception is horrible and getting worse! Not just at home, it’s everywhere! From dropped calls, sluggish internet service unless I use my WiFi, to being told that I sound like I’m underwater! I spend a pretty penny every year on smartphones and I deserve better than what I get! What’s worst is the Customer Service Rep says that the majority of the people in my area uses WiFi Calling! Really? WiFi Calling is only good if you are at home! Even still, I’m paying an arm and a leg for so-called decent service! Not for decent service IF I use WiFi Calling!

The quality of service has declined over the years. There are several areas in Los Angeles that the service barely works unless you use wi-fi. I've tried a few times to get this corrected unsuccessfully.

Too much price gouging and no incentive to stay with this carrier. Lots of dropped calls. Not real satisfied with Family Plan when two members decided to drop. Account still is not accurately billed after 2 months. Insurance is a joke. Better rates needed.

AT&T is a good company but cost is too high. I have been with them for 13 years and am currently not under contract with them. I'm looking everywhere for the best deal. I was thinking about T-Mobile's 55 plus plan at total of $60 for 2 phones with unlimited data. I asked AT&T if they could match that or had a similar deal. They said "NO". I bet they change their tune after T-Mobile and Sprint merge.

I like my service from AT&T, which my husband is on also. However he only uses 3 or 4 minutes a month and I only use not even a 100, but we pay 113.00 a month for such limited use! It seems like there should be a plan available for light users, much less expensive than that.

ON May 18th I called for two reasons. One was to clarify my bill. The other was to look at data coverages. The AT&T guy said he saw I still had a second phone; asked why didn't I want to sell it? I said it was my husband's and anyway it had come in very handy. Representative “Brian” 13:40 pm CST. He said the following: "I can give you the same phone new 6s+ same as what your husband had, FREE. We'll waive the activation fee. We'll assign you a new number, choose from these 3. You will just be responsible for the tax, a one time charge. Then you will only have to pay $5. extra for that second phone. Sound good?"

I walked into the Pittsfield, MA location on Dalton Ave. around 8:15 pm. When I walked in a young boy said hi and he would be right with me. Another gentleman was waiting on a couple already. A minute or 2 passed by and the young boy came back to help me as he said he would. I showed him that I had just purchased a smartwatch to go with my iPhone. I asked him if I could buy a SIM card for my watch. He took my watch (that was still in its original package) right out of my hands and started taking it out of the box, he literally dumped everything on the small counter nearby, took the back off the watch and said you need such and such SIM card. I said yep I know. He then said in order to use a new SIM card I would need to open a new line, but then tells me..”I can’t do that tonight, so you’ll have to wait to come back tomorrow!” Are you kidding me! I was furious! Why would I want to come back tomorrow when I could be waited on then!

The cost of cell plans at AT&T Wireless are way too much. They all should be reviewed. What they say and what the contract reads are not the same, most people don't read the tiny written disclaimer which really says it all.

It's gotten too expensive so I had to trade down to a GoPhone because I only text and use the phone for convenience. I have 2 grown children and I only have it so they can check up on me and see how my grandchildren are doing. Yet it still costs me $43.00 a month and I rarely text and maybe get 2 calls a week. So for me the cost is very high for what I use it for.

They will help you when you are transferring your number to their plan. If there is a problem that will get it resolved. They will stay with you till things are done.

I love the iPhones, but they are getting ridiculously expensive! You will start having issues with them, running out of GB’s because you download too many apps. Then you get caught up In upgrading to a newer version, which raises your bill, again!! With 5 phones on my plan, we run out of the high speed data really fast and only then it slows down to a crawl and you can’t do anything on your phone!

I’ve had a smart phone since the first year they came out. They are helpful but are cost wise over the top on a fixed senior’s budget. I’ve not found a senior plan.

I go away for three months every winter to another country and try to lower the cost for those three months. Each year it is difficult, and this year I didn't really succeed. It was just too much to try to get this fixed without phone service from Central America. I also find the system of billing very hard... online, need a password, etc. Why not just send me the darn bill so I can tell what I'm paying for? I also have AT&T for my WiFi, but I "cut the cord" on the cable a couple of years ago to save some money.

Company is very good but have received several spam calls and can't get rid of them. Cost is normal. Use a bundled package and use internet service more. That is very good and cost is very good also.

I have been with AT&T for about 15 years. I feel the quality of reception could be better. The costs for data sharing is reasonable however they don’t offer many plan choices. Coverage can be tricky sometimes. When in some buildings it can be hard to get either coverage or service. I stay with AT&T because I am older and just don’t feel like changing companies.

They're as good as the others companies. The service is ok but the service doesn't always work in stores. The phone is good and a decent price (not an iPhone).

UPDATE - After complaints via telephone and to the FCC, AT&T adjusted the bill in accordance with what was promised at the time of sale.

I went into a deal with AT&T and DirecTV on March 28th, buy one cell get one free with installation of DirecTV. The scheduled date was 4 weeks from the 'purchase' of the phones, April 26th. The day came and went and no one showed up. I called 5 times that day to see what was happening, my call transferred all over the world, sometimes it dropped while be transferred, I'd have to call again and start over. DirecTV and AT&T never reached out themselves. Finally a technician called one hour after the 12-4pm window they gave me, at 5:00pm, asked if I knew it was a dish called a Genie, (no I didn't, who has dishes anymore?! DirecTV is being advertised as dishless now) and he didn't have it anyway, installation would have to be rescheduled the next week sometime.

AT&T charged us several months for Apple watch service that never worked. I never was able to use the service on this watch. Even I thought it was never connected. According to them they connected the service but as I said it never worked. We called several times but nobody help us and they insisted in charging us for this service. We tried to talk with a supervisor named Katherine, employee ID ** but she was very rude, very mean. She did not listen and tried to get rid of me quickly. Finally she did not helped us.

Same old story over and over and over, from corporate - Williams to Callabretta and now the rudest one Wheeler. "Sorry we can't promise you'll get a NEW box and your issues have been resolved says Callabretta." NO THEY HAVE NOT so tell BBB what you want liar. Installed a refurbished piece 'O junk on May 1st and the problems began "again" (3 years running) the 10th and 11th and thereafter, programs stopping halfway through, the shows I program to tape don't, turn on the TV and get all sorts of error messages and Wheeler says "it's NORMAL." NOPE it's NOT! FIX IT AT&T for $250 a month FIX IT.

Failure to fix a No Service problem! I'm in a Low Service area and have had one bar inside and two bars outside. Four weeks + ago it all changed to No bars inside and out... Not till I walk out into a field 50 to a hundred feet. Repeated "tickets" work orders and tech consults. One person was honest. "You are in a low service area and we do not send repairs out in those areas". Suggestion: go buy a $300 booster with no guaranty it will work. Bottom line... I had service and now I don't.

I contacted Directv to go with them for my satellite service. AT&T shows up and made me all these promises and got me to change my plan from Verizon. Two of the phones on my account belong to my daughter and her dad. They live in Mobile home and get no service inside their home. I have been told after porting their number to Verizon I can rerun the phones. So now I’m stuck paying for them.

The representative at the AT&T are careless/irresponsible people who lie to the customers. They don't do what they tell. I have been the customer for the AT&T for almost 7 years and I have never complained. But, recently they have provided several wrong information and overcharged my account.

I received a bill from AT&T today Wednesday, April 25, 2018 for $184.60 for billing period March 20-April 19. I cancelled my AT&T account in March 2018 (I cannot remember the exact date). I paid my final AT&T bill for $83.64 on March 31, 2018. I also paid $184.60 on March 31, 2018 for AT&T non-returned equipment fee. AT&T made a debit withdrawal (posted) from my checking account in the amount of $268.24 on April 2, 2018.

As a 50+ year customer, I have been treated like their worst enemy for 4 years. I grew tired of it and last week changed to Verizon. All the several problems experienced with AT&T no longer exist and over $40 of savings on my billing have occurred. I tried so hard to find a solution with AT&T. They even assigned me to a Senior Case Manager in the office of the President. That great sounding title turned out to be nothing more than additional false promises and further delays. As each day passes I find out services I now have that which AT&T denied such services were even available. In all of larger US corporate companies, AT&T has the worst customer ratings of all others. An employee of AT&T has not set foot on my property in years, but no telling how much I have been charged for things one would think would require such.

A process that takes 48 hours it is going on 2 weeks now and it is not yet resolved! This Company is so screwed up! They asked me to pay my phone in full in order to unlock it, I paid the amount they told me and two weeks later they are still emailing me that my phone cannot be unlocked because it is not paid! They finally figured out that they charged me for someone else's phone!! I had to pay again for my phone and I am still fighting. Employee Charles ** was totally useless! AT&T is so disorganized, I am about to leave on my trip and got nothing resolved!

AT&T has provided good service this far as I have only been a customer for a few months. The galaxy Android phone is of good quality and functions on the level that I expect. It has a number of features that I am not yet familiar with but I am working on learning more about them over time. I have no complaints at this time.

They will lie to you whether or not it is online in a chat or on the phone talking to you live. I had a problem with not receiving anything close to the speed that I contracted for. I signed up for 50 Mbps for $50 a month of course it was a bundle package deal with DirecTV being another $50 for TV service. Well l was getting around 3.0 Mbps every day. I signed a 2 year price lock guarantee which I had to call every month to try to keep them to that price which I never could. I also called every month several times to complain about the speed of the Internet which they called and checked and double checked if that speed was available in my area which it was So I was told. Well I went all the up to corporate complain about it and they told us that our area couldn't get that speed. Never mind the fact they still made me pay for the 50 Mbps for $50 every month.

iPhone X BOGO iPhone 8 for year 2017 is a scam! It should be advertised as Buy iPhone X get iPhone 8 to pay upfront every month and beg for your money back monthly plus get treated like **! The highest level of AT&T management I was allowed to speak with was UNICE manager at Loyalty (not loyal at all) started to speak condescendingly. Repeating one statement 3x as if I’m not capable of understanding what she’s saying! Yelling over the phone stating my voice was loud as her point was proven wrong to end her conversation by saying “I don’t know what to tell you, you’re just going to pay up and we’ll credit you back!” No financial institute lend you money for free! Why you feel you can charge customers only to refund it a month later is beyond me!

We have been AT&T customers foolishly for over 18 years. International plan failure beginning in 2015. 2015 After doing all the right "moves" to ensure our plan was international. Upon return charged an extra $500 - I fought it and received about $250 but was the time and stress worth it? 2016 Same thing happened even though I called AT&T several time during our touring making sure everything was ok - NOT fought again and received $600 but stress level was over the top. 2017 and AGAIN. This time they said, "OK we will refund you for our mistake," then next day the case was closed - sorry no refund. I sent 9 letters to different corporate offices after which I did get a refund. More stress.