AT&T Wireless Reviews

It is hard to contact them and when you do you are switched to different people to talk to instead of transferring to a representative you need to talk to the first time.

I have had AT&T for many years because everyone in my family uses AT&T and we can call each other without using our limited minutes. I also have the old unlimited data package and I am probably paying a premium for the service but I don't want to worry about using too much data because I use that feature more than talk minutes. The only time that I called AT&T customer service was to discuss my bill and the fact that I was using more minutes for several months in a row and wondered if I had adequate minutes in my package considering my rollover minutes were being used up. The agent gave me 5000 more rollover minutes and I didn't have to increase my voice minutes because that would last me a very long time. I frankly want to keep my unlimited data package that the other companies are not offering to their customers. Except in a few locations where I travel (northern Wisconsin, for example) my AT&T service has been pretty good.

I have used AT&T for years. I was a Union Organizer for 6 years with CWA and it is important to support workers who care and get paid fair wages through their unions. By using their services, it is a way to support jobs. Furthermore, AT&T has been very reliable and I have enjoyed the internet, Uverse and of course the telephone.

I have been with AT&T seems like forever. I have been in their stores and can't ever seem to get anyone who is knowledgeable. Had to go to Best Buy to get a straight answer.

Every month I have a problem with AT&T. They say something and don't do it. They don't write things down. One says something and another person says something else. Some are so rude. I've been with them over 10 years and I get treated like garbage. Every month my bill is different. Something is either added on or disappears. This time they really messed up. My husband has a phone for three months then it started not holding a charge so I called them up explain to the lady on the phone what was going on. She tell me to look over the phone make sure there is no physical damage which there was none. She tell me she will send a new phone and then I send back the old one which I did. Then I get my bill. I know it is a $349 charge for phone. I call up again and again and again explaining the situation and all they tell me is it's not covered under warranty because the pins inside one of them is bent.

I have been a AT&T customer for 5+ years. I'm usually happy with their service and customer support. If you ever have a problem, just call them and they are really good about fixing any issues you have. My only problem with them is how slow their data speeds are once you go over your initial data limit. I pay almost $200 a month for two phone lines and service on my iPad. And only get 6 gigs of data between the three. You can increase your monthly data or even get unlimited data (for an outrageous price) but my bill is too expensive as it is for me to increase my monthly data limit.

Representative sold me on the promotion that AT&T would buy me out of Verizon Wireless Contract and give me two new phones. I got the new phones, love them! Did as representative told me to do. Get final Verizon Wireless bill and submit it and will get reimbursed with a gift card. Took final Verizon bill to AT&T store, they scanned it in and said I should receive the gift card within 4-6 weeks. Got a postcard from AT&T a few weeks later saying the bill did not have the Early Termination Fee on the bill and to resubmit within 2 weeks. I went to Verizon, had them to print out the bill and had them point to the Early Termination Fee (they called it something else) and then drove to AT&T gave it to the representative, he reviewed the bill and said everything was there and good to go. He scanned it in and said I should expect the gift card within 4-6 weeks.

ATT Postpaid -forced 2yr contract, not competitive with other carriers-higher prices per line/family. No benefits to staying with carrier to switch plans when there is a family change. More benefits to Prepaid no contract plans. ATT/DirecTv Bundle option- existing clients are not eligible for bundle without additional 2yr contract. DirecTv SVc is worst TV plan with overages, erroneous charges, service breaks, not honoring equipment replacement insurance. High costs after first few months. Billing errors cannot be corrected, built-in default to disconnect chats and cust svc calls-cycling thru uninformed reps who do not have authorization to correct billing "errors" or overcharges. "Retention Dept' exists solely to sweat clients into giving up without getting credit back for overbilling.

Today after nearly one year of attempting via Apple and AT&T with multiple phone calls with people I had difficulty understanding, internet tutorials and visits to the Apple Store and AT&T to enable my Apple ID, I had a stroke of luck in Fort Myers named Jasmin. Initially I needed info on AT&T's 30 day plan on how to handle texting, email and phone calls on my iPhone while in Italy. Once this was taken care of and explained in a way I could understand the very patient Jasmin asked if there was anything else she could help with. Given that opening I mentioned my Apple ID had been disabled and even the Apple Store, after hours of trying, and a call to a supervisor could not help me other than to give me a case number. I just surrendered.

I was offered a "free" phone from AT&T. The representative I first spoke with was Eric. This was back in March of 2017. Well little did I know this "free" phone was NOT free because the promo he mentioned was no longer valid. So I then asked to cancel my order to this "free" phone with AT&T, well for some reason it was not able to be cancelled because the order had already been processed and I had to wait for it to be delivered and I was told to return it. Well I DID! I used the return label they provided for me to use, USPS took take of it and the tracking information says it was "tendered to return agents" which would be Newgistics. I then try to track the package with Newgistics.

After many years as a wireless customer I decided to close my account and transfer my two phones to another provider thus saving about $120/month! The new provider told me what to do to do the transfer. ATT customer service on the other hand was abysmal. It took me TWO weeks of endless hours on the phone, morning and evening (until 9 PM - that is when they all shut down!) of relentless detective work on my end -- and I nearly broke down and gave up -- to finally snatch back my phones and get them unlocked. I had to walk the walk of being on hold forever, having the lines dropped, being connected to the wrong departments (because ATT tampered with my account cancelling my long time regular account and transforming it for a reason that escapes me entirely into a prepaid account so no one could figure where my information was and under which account!).

When AT&T offered me a Samsung tablet for being a valued customer I said "what's the cost," they say "$10 a month and it's unlimited like your phone." I said "I don't use a tablet so if I got it could I take it off later if I'm not using it?" "Yes" she said "of course." That's all lies, there's an activation fee, a second line fee, and you can't take it off until the contract is up or they will really stick it to you. Now, I guess I should have read the terms and conditions, but who has time to read that? But my real beef is that the representatives are allowed to Lie to you. After many many years with AT&T I am completely THROUGH with them.

AT&T Wireless is too expensive for what they offer. Their service has also declined over the last year but they do have good customer service. I would go with another cellular service.

I called AT&T to set up a new account, paid the deposit and taxes and sat on hold for an hour waiting for a supervisor because the agent was incompetent. The agent finally said the supervisor would call me back; I never received a callback and then experienced on an 8 hour nightmare of being transferred, hung up on, and put on hold while no one at AT&T could find my account number, order number, or payment.

AT&T/DIRECTV are running a scam whereby you sign a 2 year contract for a set price, then after 13 months the price is increased. They will tell you that you agreed to a price hike after 12 months of service if you did not add a second AT&T service. Of course they can provide NO document showing that I agreed to any such thing. This is a scam dreamed up by AT&T's attorneys. You will note that their computer gave me the discount for 13 months, not just the 12 months that they stated. Their customer service people (call center people) are ill trained and, for the most part, poorly educated. I guess that's what you get for minimum wage. AT&T AND ITS OPERATING UNITS ARE THE NEW COMCAST!!

I live mostly outside of the states and last year when I came back for 3 months during the summer I needed to buy a phone. I went into the AT&T store and when they asked me what I needed help with I told them, "I need a phone that can be unlocked because I live in Australia and cannot be attached to a plan here and will be moving back there in 2 months" - I stated this SEVERAL times. Without hesitating they walked over to a shelf and handed me a phone and said that all I had to do was pay the first month with AT&T and then call them and the phone could be unlocked.

I have been an AT&T mobile customer for 10+ years - NEVER LATE!!! I called to see what it would cost to add an additional line with unlimited data, text and phone. Told them I got a quote from Sprint for approx $115. (Of course that may not have included the hidden cost) - HOWEVER they quote me $233.00. Ya right!!! Nothing more they could offer. See ya!!!

I was a customer for AT&T wireless for 5 years, NOW I realize how bad AT&T is and had bad reviews all over. I ordered a Fitbit Blaze smart watch on July 17th when it was on promotion to present it as a gift for my brother's birthday. Your team told me that the order would be shipped within 5 days when I placed one and later moved it to Aug 18th as expected ship date and finally yesterday I got a mail saying that order is cancelled. Is this the way you treat your customers??? I reached out to orders team and they said they can't help anymore and didn't even connect call to their supervisor when requested... This is really frustrating... If you don't care about your customers then why would we need to use your services? I am going to take a call about switching my account to another service.

I moved out of OK 3/30/17 and disconnected my internet acct. I overpaid it by $59.00. I have called AT&T 17 times (over 1 hour each call) and have done 2 online chats with them, 3-5 people on each chat as I was transferred over and over. I have even talked to an Acct Manager in Houston. Here it is 5 months later and I still do not have my 59.00 refund. No one can offer an explanation. I have documentation from all calls and chats and still they ignore me. The last call the rep said someone would call me in the next 10 minutes. It's been 3 days and still no call. Then a problem on my cell billing. The rep said I would get a call back the next day (I have that in writing too on a chat). It's been 3 days and still no call... no refund. STAY AWAY FROM AT&T. They are not honest and they do not care about customers. I will be changing soon!

I made a wrong move by switching from another carrier to At&t. I thought their service was better but I was wrong. First, their customer service knows almost nothing on how to explain their billing statement. I spent a lot of days and wasted so many hours of my time to get a realistic explanation on how they compute their charges but it seems like they are the only ones who could really understand how their company works. So I just decided to pay everything so I can get away from this company. I am a reasonable person but waiting for 2 months to get my final bill is the last draw. I should have listen to other people's warning regarding how they treat their customers and run their business. Now I’m a walking advocate to all my relatives and friends on not to trust a company such as At&t. Never again.

My son's phone had pink line, went to AT&T store and they contacted tech support. Support said an update should fix problem, that they knew about problem with that type of Samsung. That didn't fix issue, couple of months later my wife took son back to AT&T. Contacted warranty, my wife told them over the phone that phone now has broken screen. Warranty sent new phone and send old phone back. Got old phone in mail and note saying they are charging 609 dollars for the phone. Went to AT&T and notes in computer don't show about broken screen. But tech called the technician that help my wife and son and he remembers my wife telling warranty about broken screen.

I talk with someone in America I can understand, and they do nothing to help. Twice they hung up. The worst service I have ever seen and I am 62. If I had someone else I could use for a landline I would. I will make sure I never use anything else AT&T. Disgusting service and they should be ashamed.

They say You've been a "valued customer" since 2001 and then screw you over. I pity anyone that has to deal with AT&T! Be aware that changes to Internet, wireless or DirecTV can leave you with unauthorized changes on any of your other devices. What started out as simply requesting my current DSL line to connected to my new residence 6 ft away has been a nightmare. A phone representative said, "A Hotspot is the way to go and nothing will change on your bill. You will save $25 a month". My bill went from $142 to $438. I lost my cheaper data plan (only had on my phone) and was charged for a multi-line unlimited data plans on all 3 phones 2 of which were flip phones. One phone had not been used in almost a year and the other phone for my 90 year old mother.

AT&T has exceptionally horrible customer service. I switched from Verizon to AT&T because their prices were cheaper. I had been reasonably happy with AT&T until I had to call customer service to resolve an internet issue, which has not been resolved. After spending nearly an hour on the phone with not one customer service representative but FOUR (because I was transferred over and over) I finally just had to get off of the phone because I realized they were not going to fix my issue. The automated "man" at the beginning is such a waste of time because he cannot get you to the right representative and cannot understand what you are saying. It was a complete joke. Every person with whom I spoke was completely incompetent. AT&T train your people better. Though, Verizon was more costly they never gave me such problems as this place.

I went to AT&T store to upgrade my iPhone 6+ to a 7. If I took the free upgrade I was not allowed to donate to military. Took free upgrade. Not free at all!!! I am charged and credited $25.67 every month 'til $770.10 is paid off. This was not ever mentioned as the phone was free. Yet there is an invoice saying I owe $769.99. I have been back to store about 10 times to straighten out. They claim the phone is free because get credits- lies, lies lies!!! There is no resolution. If I wanted an iPhone 8 I would have to pay off the existing "free" balance and then purchase a new phone. THIS IS FRAUD OF THE MOST OVERT KIND. AT&T needs to be stopped from abusing the public. My husband bought a phone the same day and is faced with the same dilemma. I have receipts of purchase and monthly bills if I can fax or send copies. This is a very serious situation that needs to be addressed.

Once Again AT&T should get zero stars. I had DIRECTV and AT&T internet and needed to upgrade. Unfortunately they convinced my wife to "Bundle" both accounts which they changed the account numbers so my automatic billing sent payments which AT&T has still not acknowledged. On top of that when the installer came over he stated he could not install a phone line and would make sure it was taken off our bill. Of course it was not. So I got in a billing dispute with them and they said they would take the charges off, they did not. 3 months later I am on the phone with them again and they are claim that I have the service which I do not, and of course still charging me. We are now close to $500 in what I consider fraudulent changes.

AT&T is my wireless provider. I purchased an iPhone 6 from an AT&T store and purchased the Mobile Insurance Premium to protect my phone. Yesterday, I noticed moisture under the glass screen on the iPhone 6 and I attempted to file a claim. When I filed the claim online it finally revealed the SCAM that this AT&T insurance is. AT&T Revealed there is a $112.00 Deductible I must pay before AT&T honors its insurance. Contacting the Massachusetts Division of Consumer Fraud within the Massachusetts Attorney's General office and one of the local television Investigative I Team to EXPOSE THE AT&T INSURANCE FRAUD.

How are they still in business??? They take money out your account unknowingly??? I called and went into the local store and I received apologies and was told to tell the bank to refuse it. Next, customer service overseas? For United States? Why? They don't understand English and I can't understand them. Shame! Wait times on the phone is completely unacceptable!!! Over 45 minutes. Hidden added charges! Last this day and age AT&T should have superb connectivity but NOOOO! I hardly get reception near hospitals and wooded areas!

I was with Sprint for 13 yrs, bought a home in the country and needed to switch carriers for better service. Went with AT&T because 2 yrs ago they still had contracts (I'm one that liked contracts). after 5 months I get notice my contract would be void due to them removing that option. so I go on to a regular plan, no big deal except when I signed up and switched, I was told I would be grandfathered into that agreement *lie #1... Then some how our monthly bills are never the same. We have unlimited plans and never use any added features that cost money. So call AT&T, they have no answers to why our bill fluctuates. They will look into it. Nothing ever changed. Bills still fluctuate.

At face value the unlimited plan sounds great. Even the sales people are not well informed of the restrictions. Didn't realize it until I got my new bill that was suppose to be only $4 more, and was 58$ more. What they DON'T tell you is when you subscribe to the unlimited plan they take away your business discount. I was also told it was only 4$ more to add the hot spot. In reality it was $30+. Luckily when I called, Camden was very helpful, helping me to straighten it out and credited me the $58 after about 45 min. Lesson learned... AT&T remains a conniving company and the unlimited plan is no margin at all!!!

Yeah, I'll strive for accuracy. I am not going to spend more than 1 minute typing this review since I spent 3 HOURS talking to AT&T over the most simple problem.... Called for them to help me with VERIFYING that I hooked up a TV that was previously hooked up with their equipment. 3 HOURS!! Until I got a PERSON in the UNITED STATES that SPOKE MY LANGUAGE. I was ready to pull all out and take to the dumpster... Luckily they had someone in the US that helped me. HATE AT&T.... Will pull the plug very soon.

HORRIBLE! New cust & NOT happy with their customer service. I have wireless & DirecTV thru AT&T. Received my FIRST paper bill & was told my accounts couldn't be combined for at least 2 months. Paid my DirecTV bill & attempted to pay my AT&T bill but every time I try to access my online account (via phone app, pc, laptop OR tablet) I always receive an AT&T error message. Called & was told I could pay my bill over the phone but would incur a $5 fee. Since it wasn't my fault I couldn't pay online they agreed they would go & charge it & credit it back next bill. So ok, no prob. Now I receive my SECOND separate bill from Directv but because I went paperless with AT&T I now only get their email notification telling me I can go online to view & pay. Tried to go online & ONCE AGAIN I CAN'T ACCESS THE ACCOUNT. Same error message.

If it was possible to give NO STARS I would definitely choose that. This past February 2017, I decided to get DirecTV. I had been without cable for over 6 years. I suppose all my angst and frustration I had experienced almost 6 years ago with AT&T had faded and I stupidly thought that getting DirecTV was a good idea. OMG it was NOT. I have had nothing but problems. The AT&T rep... bundled my phone and DirecTV and completely disabled my home phone for the past 5 months. I have called repeatedly to get my home phone fixed... Apparently the fool "PORTED" my number by mistake back in February 2017! So I keep getting the monthly home phone charge and paying for a PHONE that has been UNUSABLE for 5 months.

AT&T has charged me for early cancellation of my PLAN (10 DAYS) and sent me to collections for $50.00 that I refuse to pay. The day I canceled I was on HOLD for over 30 minutes and DISCONNECTED TWICE! Who needs this LACK OF SERVICE? I WILL NOT PAY!

Do not believe anything they tell you. They are not honest. I spoke with someone who said his name was Cornelius who set me up on a whole plan. When the phones arrive and I went to the store for help the bill increased by nearly $100 per month. Horrible consumer service. When I called back the man was very rude. I went right down the street to T-Mobile and they were WONDERFUL. Use extreme caution with this company!!! HORRIBLE. T-Mobile is cheaper and so much better!!!

I am so upset with AT&T... I don't know why they are still in business... They have so much hidden charges and not explaining well their contracts... I sign up with AT&T a month ago... They give me a fix bill for $200 a month for 4 line included 2 phone installment but I was shock when I got my first month bill was $847.00 so I called and they told me that it was a mistake that they charge me 2 unlimited plus line so that's fine... They credit $245 but I am still stuck with $602 but they said they can't do anything anymore because they have to charge me $100 each for 4 line for activation fee which I am not aware and never mentioned.

I've been with AT&T since 2012 and I've never had any major complaints about the service. I have noticed that they have snuck in a few bogus charges to my bill, even after their class action lawsuit, but I decided not to make a big deal about it. Now five years down the road I'm trying to lower the cost of this bill, so I called and told them I no longer needed the cellular data on my son's iPad and my tablet. This would lower my bill by $40. Well I called and the rep on the other end seemed very unpleasant until I mentioned something about cutting services.

At the end of December 2016, I signed up for new service but could not get signal at my home so returned all devices to the store (10 days later) when I was told my service was cancelled. Today, 8 months later I am still trying to get my final bill corrected. At first I was being charged almost 4k for the phones I had returned; went to the store and they called in to customer service who adjusted the bill down to $43, but I had to wait for resolution date which was almost a month later to get final bill and pay.

We visited the AT&T store in Selmer, Tennessee, and were quoted a four line wireless business plan with a free tablet for less than $100/month including taxes, etc. The representative told us that the tablet could be set up to be used as a phone; and, a number was assigned. The tablet never would accept or make telephone calls. An AT&T business customer representative attempted to set up the tablet from the business customer service office but failed. The representative communicated with AT&T service department and with us through twenty seven text messages without success. She even suggested that a supervisor meet with us to check the tablet for defects. We took the tablet to the local AT&T store, and, were told by a representative who claimed to be "district manager" that he could not help us--that we should contact the AT&T Business Office.

Have several devices from AT&T, 3 iPhone 7 plus an iPhone 6 and a tablet. I carry insurance on all my devices. Well now that I need to insure a device they tell me that particular line does not have insurance. Spent 10 minutes discussing insurance with the rep at the local store. Left thinking we had insurance and come to find they messed up AGAIN. Also supposed to have a credit on a free phone and they said I would get a call within 5 days, that was a few weeks ago.

NEVER TRUST AT&T CELLULAR SALES **!! LIES ALL LIES! I have been with them 2 months and I have somehow paid them over 2k!! I still have not gotten my switch plan money to pay off Verizon so I went from paying 358 a mo to paying 970 a mo between the two plans. How is this even legal?? Do NOT trust them period! Grrr...

I have had AT&T products/services for over 20 years. They are training me to not do business with them: Uverse TV was a disaster - numerous repair calls. DirecTV what a basket case - 3 repair visits and still does not work right. I have held on to several bellsouth.net email accounts and they force you on your cell phone to go through yahoo.mail - I hate it!!!

In March 2017, after numerous issues with AT&T DSL service, we decided to change to U-Verse. BIG MISTAKE! AT&T representative came and connected the modem. One month ago, we lost service of internet for 8 days. A contractor cut the fiber optic line and it took AT&T 8 full days to reconnect. At the same time we complained that we had no phone line. Because we travel a fair amount and we mainly use the cell phones, we did not realize until later that our phone line had actually been disconnected. When I called complaining, the bill was paid, no reason for the disconnection, I found out that at the time of change from DSL to U-Verse, AT&T, changed our phone number. No one informed us. No mention of it until last week when I called. Moreover, AT&T continued charging me for the regular phone line that actually had been disconnected.

Do not get roped into a contract with these people. My contract was for $90 a month 18 months ago. That amount lasted a year and I am left paying 170 a month the last 12 months of the contract for Tv that I don't even watch. They offer new promotions. But these are only available to new customers. Not people who have been with them for years. They are not loyal to any customers.

My 86 year-old father changed from Spectrum to AT&T DirecTV's $89 bundle deal only to be billed for almost $140 a month. He contacted them at least 7 times within 3 months and got the run-around. I live in another state so I took on this debacle. After 1.5 hours on the phone talking to 3 different people, no one was able to answer why there was such a discrepancy on his bill vs. the bundle offer. AT&T needs to be investigated since I just learned today from an AT&T rep, who realized she inadvertently ratted them out. DirecTv added channels my father didn't need without his permission. TCM is the most important channel to him and that was included in the $89 bundle. She offered to change the rate and give the basic channels, but I have told her to leave it the way it is since I'm reporting them to the FCC.

My wife and I signed up for ATT with their switch program. I was assured it would be a easy switch from T-Moblie to AT&T. I would just need to submit my final bill for reimbursement. They asked me and my wife if we wanted to keep our old number or get new ones. My wife kept hers I picked a new one. Now after submitting my bill AT&T denied me and my wife's reimbursement because I picked a new number. I was on the phone for hours with customer service and they said they could do nothing and I would have to call the store.

AT&T's service area in Wisconsin is almost non-existent. Three friends (iPhone, Galaxy S6 and S8) have travelled extensively in Wisconsin. We have each discovered that 90 miles from the city of Milwaukee, ATT has no service - of the three, no one could make a phone call for five days. Their coverage maps indicate in that where we were located we should had access to data. But no one could even get 1x and certainly could not make a phone call.

I have had AT&T since the beginning of January. Ever since then it has been horrible. I have had to call every month to tell them my due date needs to be changed, till this day it was not changed until I had to call back. Now they are charging me an extra bill on my account, and when I call customer service the "billing expert" tells me he is also confused on why there was another bill generated on my account. I am so tired of AT&T and I just want to warn everyone that has them. WATCH YOUR BILL because they will try to get over on you by charging you way too much with fees they don't even know about! I am currently in the process of getting away from at&t!!! HORRIBLE BUSINESS, oh wait didn't they have a lawsuit a while back? Lol.

We chose AT&T with DirecTV bundle and iPhone 7 deal. Had to get a two year contract. BIG MISTAKE. Charges are more than quoted. Called over and over and it is a waste of time!!! DirecTV is awful! WE ARE STUCK WITH IT BUT THE SECOND OUR CONTRACT IS UP WE WILL GO BACK TO VERIZON and get SPECTRUM CABLE!!!

I requested a quote from AT&T for a business account in June. The sales rep that contacted me, Jeremiah **, got in touch via email as I initially requested. Even though I included in my initial request the details of the quote I'd like to receive, Jeremiah proceeded to ask me to repeat them, which I felt was unprofessional, mostly since he could have referred to my initial request to get this information. I didn't hear back from Jeremiah for 2 weeks afterward. I wrote him another email requesting an update (replying off of our original email). He AGAIN asked me to repeat my request details AND for which company it was for. Jeremiah could have simply scrolled down in our email conversation to get this information.

If I could give AT&T a minus star I would. I was on the phone for 40 minutes because of an internet issue. My modem had to be reconfigured. I've only had the internet connected for 2 months. For 2 months we've had extremely slow internet access. I did not have time to call AT&T to troubleshoot the issue. When I did have time, I was on the phone for 40 minutes. 40 minutes of my time that I will never get back.

I ordered an item from AT&T. My item was not shipped in a week. On the eighth day I got a mail stating "Thank you for your recent order. We're sorry. The item you ordered isn't available. Call us at the number below as soon as you can to choose another item". They told me that they could not give me the item for the price they put on the website when it was ordered. I have to pay more to get that item. It's horrible. Done with AT&T. Give up AT&T forever.

Billing: when you come off a special pricing, you go to the highest package AT&T has to offer. My bill is like a mortgage payment. Also someone was to call back in 3 days to handle the problem, hasn't called, this put me new billing cycling. Also the unwanted sales call are terrible. "Do not call" means nothing. I am long... Time customer but not anymore. Being retired I can't afford this company. And the government wouldn't let Sprint and T-Mobile merge to fight the high pricing!!!

Switched over 6 phones from verizon. In 5 different cities (my kids live around country) D. C, atlanta, new york, Seattle and Norwalk. All 5 cities (apparently) didn't know how to do the credit for verizon trade in. So cost 3200 usd. "I do apologize but nothing we can do." Also activated wrong sim card, so had to go back to store. Called customer service and they were playing music so loud in office, I couldn't hear what woman was saying. Been to ATT store 3 times and they keep messing up - "I do apologize." Finally I said the ATT store employee should come to my house instead of other way around. "We don't do that." Yeah, but why do I have to spend my money on gas and time? "I'm sorry, but we cannot help." Terrible company.

Terrible service. I've had to change my password numerous times because their website reads that my password was incorrect. Don't even get me started on the service received in the store. There is only 1 employee in Niles, Ohio that actually doesn't behave like he hates his job. Even though he admitted that he does. Believe me, 1 star is over rated!

We got the AT&T Velocity mobile hotpot. I'm sure it's a great product, it just didn't work in our rural area. During the troubleshooting process, I was on the phone with customer service for almost 3 hours. I was passed on 5 or 6 times, and the right hand knew not what the left hand was doing there. They act like they can't understand you, and honestly I wanted to bang my head against a wall. My husband called in and had the exact same experience. BEWARE of their customer service, it really is the worst I've experienced ever.

Hotspot Internet service Unable to complete the setup process due to old account shown as unpaid. Have spoken with several supervisors. All which indicate the balance has been paid twice. Nevertheless it's still showing as unpaid in the new service department. Currently dissatisfied. Will never do business with AT&T again.

We showed up at the time the store (AT&T Wabash Indiana) was to be open which is 9 am. The sign on the door said the store was to be open at 9 am. When trying to get in found it was locked because the store manager (Inju) was running late. So the employees inside was not able to open the store until she arrived. She was not going to be able to arrive until after 10 am. I have to be at work by 10 am so my business that I needed to be done today was unable to get done because the store manager (Inju) cannot show up on time to open the store. Very disappointed.

ATT bundled services has been a terrible experience. They lied, misrepresented, and overcharged on their bundled services. As a 30 year plus cellular customer I was fooled into believing they would provide adequate service. It has been below poor in all areas from signal, customer service, billing, off shore phone reps, and overall a very frustrating experience. Now they want to bill me for their lies and inept service for canceling early. THEY SHOULD BE ASHAMED OF THEMSELVES.

Signed up a DirecTV & AT&T package deal. The DirecTV was installed in a few days. Had to wait a month for my scheduled internet installation. Even with it being scheduled a month in advance, no one showed up despite getting several automated text confirming my appointment. Called to complain and was promised by a "manager" that it would be done the next day. Asked 3 times if she was sure that someone was going to do the install the next day before I called my boss to ask for another day off. She assured me it would happen. I was stood up again. Called to cancel the service and was put on the phone with a retention "manager".

Every month I go thru my bill and most months have to call to have unauthorized charges removed on our small business account. This month I spent 1 hour on the phone with an AT&T Rep. and reduced my bill $173.16!!! Here are some examples of the bogus charges from this bill: $25.00 UPGRADE FEE: My husband simply bought a new phone, the rep did not know why the charge was there, so it was removed.

My wife and I switched to AT&T in December 2016. We decided to make the switch from Verizon to AT&T because we were DirecTV customers and AT&T offered perks for DirecTV customers (free iPhone 7) if we signed up. They also offered a Veterans discount (my wife and I are both Veterans). It took several attempts to get the Veterans discount applied to our account and it required 2 trips to the dealer where we purchased our phones and the AT&T service. I should have canceled the service when I saw what a hassle it was to get a Veterans Discount... To this day 8 months later it's a crap shoot as to whether the monthly bill will include the discount. This month (July 2017) I again see that the discount isn't being removed from our bill.

After several unsuccessful attempts to connect to DirecTV and AT&T Customer Service by phone, I tried AT&T Customer service CHAT. Here is what I Got??? 193 minutes wait time??? Shame on AT&T - this was suppose to be an American Telecommunications icon, what a shame.

I have had their prepaid plan for several months and recently lost my phone in a lake. My plan just renewed earlier today (the same day I lost my phone) and they refused to give me a refund on a phone that is supposed to be PREPAID SERVICE. I regret not having had it on manual payments instead of automatic. Now I have a lost phone with service that is absolutely pointless. It is ridiculous that AT&T would rather lose a loyal customer in the long run rather than refund a silly phone plan for one month.

Customer care the worst! I was spending days in the last years with ATT on the phone with customer care! Almost always this result was 0. I was spending thousand $$ to paying for their mistakes. 6 guys came to my apartment and trying fix my internet, without success. Wow, 15-20 per day my internet is down and I must restart again and again!!! They promised me giving me a discounts and do you know what? 3 times they forgot put the info to the system and only option for me was calling back again!!! Very happy, next months is my last months with them! Shame on you for service like that!!!

I signed up for the special promotion triple play listed below in Feb 2017 for a bundle of $89.99. Since that time AT&T has bill me an additional $75 that I never agreed to pay or for that matter knew what the chargers entailed. I am 75 years old and recently had a stroke so this has been very stressful to say the least seeing that I am on a very low fixed income. I called AT&T this morning at 8:00 am and now it is 10:45 am and I am still on hold with them with no resolve. This is no way to treat a customer!

I've been with AT&T since cellphones came out (20 yrs ago?). Since then I've added home phone, DIRECTV, Microcel, 4 cellphone numbers, apps etc. Without warning, I can't log into my online ATT.com account. I wasn't concerned at first. Then I tried calling to get help, resetting online (which took me to a cancelled account from years ago), an hour long call two weeks ago. This lengthy call revealed that I had chosen, (??) to receive new passwords ONLY by mailing to my billing address! Two weeks have passed. I just spent another 37 minutes on hold and being passed around... to no avail.

AT&T has changed recently, website is different, which I understand but customer service reps are rude and make no attempt to help you. You ask for a supervisor and they don't connect you, they just repeat whatever is on their scripted responses. They have grown so big that, I guess, they don't have a need to keep loyal customers. Sad, even when they previously had people in the Philippines or wherever they were, they were much nicer and helpful. I would rate their new site and customer service department at less than 1 star, if that was available.

So we joined AT&T in December and the experience had been the worst ever! I asked specific questions to multiple people at customer service as well as the people in the store before moving from Verizon to AT&T! I was assured by several people that I would get $650 per phone! I turned in 4 iPhone 6s phones and was told I would receive the rebate in 90 days!

I purchased a Samsung Galaxy phone and watch phone under contract in 2015. My watch phone battery quit working about 6 months later. I was going on vacation this June of 2017 and wanted to know if I could get a new battery since I hadn't use it in almost a year. The attached lady says that they could give me a new phone since I had insurances and they no longer make those watch phones anymore.

I must tell the world about the terrible experience and the complete failure of AT&T. As small business entrepreneurs, our cell phone service is critical to our success and ability to work remotely. Over the last three months, AT&T has shut off my and my husband's cell service because of an erroneous bill of $952. They have drafted this amount from my bank account and kept it for two months after multiple attempts to resolve this error. While AT&T has refunded the money, apologized and said the issue was resolved, two weeks later, we were back to the same song & dance. They have shut off our cell phones two more times including this morning. Every time I have called to resolve the matter, I have start from the beginning of why the bill is an error.

I have applied for 2 times, this is another way to not give people what they offer, I submitted my application and my income that showed that I was eligible and still was denied, what more do they want. They do it and get back to you right before you are billed, I pay my bill on time every month, why are they advertising something they are going to give you. I have Lifeline and still was overcharged. I'm sick of being lied and told something different, it's a bunch of bull, don't get high speed now, it's bull. 13% only get what you pay for is true, my daughter try out my Internet speed and knows it's not what I am paying for. I'm planning on dropping both AT&T and DirecTV, it's nothing but a scam, simple. Their advertising is Misleading,

I am writing this email to your department, because I do not know who else to talk to. Last year I entered a contract with DirecTV to have the service installed in my house. I purchased the service at Walmart and was informed I qualified for a $200.00 Walmart gift card. To shorten a long story, I never received the gift card and have been told by the department that handles the gift card program, "I will not receive a replacement." I have been trying to straighten this situation out since April of this year. I have been on calls, on hold, in chat rooms in several departments and still no one can issue me a replacement card. I do not consider the way I have been treated, good customer service and will give Walmart, AT&T and DirecTV one more chance to make this right.

AT&T does not see a problem with charging another 135.46 for a billing date change. No matter how you explain the dates to me, I only care about the dollar amount I pay you a month. I pay around 180.00 for services, this last month paid 310.00, and next month will be another 180.00. They keep telling me about the bill cycle. I'm like "Can you add." Over 10 agents, 3 managers, complaint to BBB and still no complete resolution after getting a call today from Stacy **, Manager of Office of the President, to tell me that I was charged for the bill. I was told one bill would be higher because of the dates, so the compensation should come from the previous bill being much lower. The bills should total the same monthly amount regardless of the cycle days. RIP OFF!!!

Very stupid. I only get 2 gigabytes of data monthly then my phone is slow. I feel like I'm being punished like I'm grounded or something. Thank you AT&T for making me feel 14 again. I hate this limited data. It's crap and stupid. This company needs to go out of business. There's better companies that have unlimited data. Why can't you guys? You just take money from people and give them crappy ** limited service.

I was trying to gather wireless plan info for Canadian son going to study at US university this fall. Wow, trying to get information was absolute torture. Relentlessly put on hold, lied to, transfered to automated system only, given wrong numbers and purposely disconnected. Spent 2 hours yesterday and another 2 hours today with very useless reps. They said they couldn't access the website, couldn't tell me where on the site to go and then sent me to a newsletter site dated Feb. 2015. Verizon, T-Mobile and many smaller ones were so much better informed and actually interested in getting our business. Needless to say, not going with crappy AT&T. If that's how they treat a potential customer imagine how poorly you would be treated when you're a client!

Lied to get me back and didn't keep their word. I wasn't happy with the prices on my AT&T account, they went up. I told them I was going to switch to Sprint if they couldn't help me and they said "Then switch" even though I've been a loyal customer for 17 years. So I did. I was happy with Sprint because they were paying off my AT&T last bill and giving us 2 free iPhone 7's. When I called AT&T to find out when my last bill would be generated, they were very upset that I switched and was surprised that the agent let me go so easily. I was transferred to the get a customer win back department and they did everything they could to offer me amazing deals. It was so good, I couldn't pass it up. So I cancelled Sprint and returned my iPhone 7's and went BACK to AT&T.

I have been battling with AT&T for 2 weeks concerning charges over a bait and switch offer. I was informed that since I was such a "loyal" customer that I was eligible to receive a Samsung tablet for only .99. No strings attached and was not advised of $45 activation fee, 2-year contract, or $10 monthly additional line charge. I have been with AT&T for 20 years. I have spoken to a dozen customer reps and made 2 trips to AT&T stores.

I had been with this company for 12 years now. I decided to add the last two years of my service DirecTV and U-verse bundle package. I was told I can get all three of my services into one bill (Wireless, DirecTV, U-verse.) Unfortunately, this was not correct. I got my service shut off when I was out of town and I had a credit card on autopay so I was furious. Happily they did reverse the charges however it was a great inconvenience and this problem kept going on for a whole year. For 2017 myself phone bill goes up because I'm grandfathered into unlimited internet data. This month I just finally said I had enough and wanted to cancel my wireless service however, AT&T lag he gave me the runaround. They also were very rude to me and hung up on me several times. At this point in time I tell everybody stay away from them until they actually get their act together because obviously they do not have their act together.

After almost 10 years as an AT&T Wireless customer, they for whatever reason unblocked me & my husband's names from our wireless numbers and made them publicly listed without our consent or even notification. We were initially notified by a third party. I've spent 6 months repeatedly calling them, spending hours on the phone with zero resolution. I've spoken with no less than 20 different people in 10 different departments. No solution, and no effort to remedy the situation whatsoever. Except they asked if we wanted to change our numbers, that won't work. AT&T continues to violate our privacy. The saga continues.

My mother-in-law lives in Cannon, Kentucky and during the past several months she has been unable to use her call phone unless she is in Corbin. Why is that? My husband is paying for this service and we are not happy. She lives alone and this is not a good situation. Why does AT&T not have a tower in that area? When her sister comes to visit she has Verizon cell phone service and does not have any problems. This situation has become increasingly worse over the past several months. We have been with AT&T for many years and really do not want to have change cell phone service. We are hoping this may be resolved soon.

The customer service is horrible. No one does their job. Lots of mistakes, no one knows what's going on. I had to take two days off work because they made two different installation dates then Installed internet in my home that don't work. Said it'll be working in an hour. Here it is after 8 pm and it still don't work so I. Have to wait another day for someone to check it. SERVICE IS HORRIBLE, CUSTOMER SERVICE IS HORRIBLE. MY FIRST EXPERIENCE HORRIBLE.

After being with ATT for 7 years no problems until 2016 to July 2017 When I moved to Goldsboro NC. First I was a customer with ATT in Albany NY. Had some billing issues that were easily fixed. Now having billing issues. I was with ATT before the Addition of DirecTV. Move to an area that I could get DirecTV, it took 7 months to get the cell phone and DirecTV bills combined and the due dates to when I could pay them without being late. 7 months of it has been put together as one bill after talking to several reps and supervisors with the assurance they had changed it. DID NOT DO IT after stating that it was done and that they would be together on the next bill. Next bill came not together, more calls and more talking to supervisors still not done.

We were told we got buy one iPhone 7 get one "free." The bills were strange and were not following what the man said when we signed up. We did it because of free phone. Never told we had to wait 30 months before leaving. Had to pay almost $600 for my "free" phone. Add insult to injury, the same guy in Denver who sold us on this ad, was psychologically abusive and extremely personally rude to me when I wanted to pay off both phone and run somewhere else. He said he would throw me out of the store. For what? There is a camera to verify I was doing nothing.

AT&T is worse in customer service. My billing cycle is from Feb 27th to Jun 6th and I paid my bill in middle of February month for 179. On Jun 6th I switched to different carrier and still they are charging me 27 dollar bill. I spoke with 4 different representative and they are all giving me various answer that what the bill is about. Even at the end I spoke with manager and he told me that "Sorry you do not need to pay a bill and we will take care of it." One month later, debt collector send me a bill. I called AT&T and ask them what happen, "You were going to take care of it and stupid people told me that there is nothing like that written in previous note." They are just ripping off their customer. Worse customer service.

I was told two months ago that they could lower our plan price by $30 (and give us less data). Yet here we are, two months later, and our plan price hasn't changed. I've called their customer service multiple times and been told conflicting information. But the bottom line is that they won't do anything. We are more than happy to go elsewhere as we can get unlimited data, but at this point it's the principle. AT&T clearly doesn't feel that it needs to be competitive, and they clearly don't care about their customers anymore. Stay away from them and go where you'll get the most bang for your buck.

AT&T has got the worst service and worst price. We have been using AT&T for a number of years now. At first, the service was good, but recently the service has become terrible. So we are leaving AT&T as a group now.

On Saturday June 30 2017, I went to the AT&T store in Covina, CA, located at Eastland Center. I spoke with Lauro or Lalo, My issue was my Apple iPhone 6s+ did not recognize wi-fi at all. I couldn't get in to my maps for directions, couldn't get my email, etc. He could not fix it, but he said I have 2 choices: I could start a claim online and send in my phone, or I could buy a new one. At first I was going to create a claim, but I can't be without my phone for work reasons. So I decided to buy a new iPhone 7+ since I have an upgrade available, and traded in my old 6s+ for an credit of $230. He told me if I needed anything, I had until the next day before my phone would be sent out. I asked what time they were open the next day, which was Sunday, and he told me they close at 8:00 on Sunday.

I have Two Att wireless phones and my husband have an DirecTV account. On May 5th I paid $224.75 to Att wireless and placed it on my husband Direct Tv account. I notified them of the mistake and they kept sending me back and forth saying they both would take of the matter... On May 8th, my account was -224.75 from AT&T (Recurring Card Purchase 05/05 ATT*Bill Payment 800-2882020 Tx Card...)

Don't even know where to start... but here I go: Bought go-phone April 2016. 2 months later, phone messed up. Called customer service, they couldn't help me figure out how to fix it so they transferred me to another dept. Told them I had the receipt & wanted new phone. They refused. I got online & learned how to "fix" phone myself. 3 days ago I ran out of high-speed data so I called customer service, paid 11.03 for more data & was told it would be effective immediately after we hung up. LIE. Three days later, I still have no high speed data but my checking account sure was deducted??? My phone bill isn't due until 7-3-17 but they deducted the payment out off my debit card on 7-2-17! Still, no high speed data! SORRY??? Then 3 weeks ago I go into store to ask to change my number... 30.00!! INSANE!!

At&t is a bunch of crooks!!! Agreed to sign up with att a couple of months ago which includes Directv. The plan I chose was $185.00 a month. Received my current bill and it's $200. When I called they said a discount from 15 months ago expired. There was no discount that I can ever remember. This is the kind of BS that happens when companies merge and less competition. Companies have Congress in their back pockets and can pull this on consumers!!!

I took my daughter and granddaughter into the Murrieta, CA ATT store to move our family plan from Verizon to ATT. "Eric" waited on us and assured us that with 4 new iPhone 7s, our service would cost $285 a month, but with my 15% law enforcement discount it would be $255 a month. (I told Eric I was retired and he assured me I still qualified for the discount) Great deal! So we decided to go with it. Eric suggested we get 4 iPads at $99 each and told us it would be $1.00 a month per iPad. I made sure I repeated, "So, that's only FOUR DOLLARS more a month on our bill? For exactly the same unlimited data and voice as our phones? Are you sure, cause that sounds cheap" Eric said, "yes, $4.00" So we got iPads.

I have been a customer for 20 years and had always thought we had a great working relationship. I had been with them longer than my marriage for heaven's sake. And I was happy with the services. But then I ordered my iPhone and we have not been on good terms since. The phone was not delivered when they said it would and then they told me it was because I live in a bad area and couldn't leave it on my porch. I live in a gated community and packages are routinely delivered at the guard shack. Truth was it had not been sent. Three weeks later I got the phone.

I have had multiple terrible experiences with AT&T's customer service department. When traveling to Canada we requested international service. We were told we could pay approximately $6 more each month and receive data, text, phone services (plus an additional gb of data) to use while roaming just as we do at home. We started getting warnings about excessive use $100 here, another $100 there and then the sent us a bill for about $700.

Service was disconnected. Was 11 days late, was set up on auto draft. I contacted AT&T and was told that the auto draft had been canceled. I had been out of town for 8 days unaware that the draft did not go through. When I arrived home no DirecTV, no internet! I contacted the bank and saw the payment had not been drafted, contacted AT&T and made a payment and explained the situation, set it back up on auto draft. I was told service would be restored in 2 to 3 hrs. Service was not. Contacted them back the next day was told sorry there was nothing they could do till the following day! They immediately withdrew payment from my bank account and they are going to take days to restore my service! Of course I am still having to pay for the days that I don't have service! AT&T as soon as my contract is over I am switching companies!!! This is uncalled for!

AT&T unilaterally locked me out of my account due to some supposed fraudulent activity being detected. I would appreciate this security effort if it were handled professionally, but AT&T did everything they could to piss me off and alienate me as a customer forever. They obsessed about some mysterious 4 digit code that I supposedly created years ago and no longer have. They provided no other way of accessing the account over and over and over and over on the phone. When I went into one of their retail stores, the representative, with my photo ID in hand, actually suggested I establish a generic code of **. Their own people suggested a code that would provide ZERO security. So what in God's name is accomplished by locking an account and then suggesting a generic code for future access. That meeting happened in the early afternoon on 5/27/2017.

I recently switched from Verizon to AT&T. My first bill was fine. I paid all of it and more. I get my second bill and there is a deposit fee for $750! I have no idea what this is for. I call them and first I'm told it was an error with the new website because they are updating it. She says, "Don't worry. It will be fixed." A week later still not fixed. I chat online and they tell me it's because I received a double promotion and, "You can't receive a double promotion." We have DirecTV and that was the deal that was offered to us. Now they aren't going to honor it??? What?

I have very bad experience with AT&T. It's almost 2 days my internet is down & it's a business account. We are losing our business. Every time call they gave me a another ticket but my issue is still same. They didn't resolve the issue. They don't wanna send any technician.

Had a warranty on my phone for loss, damage or stolen phone. Phone kept shutting off so I called to have my phone replaced. I received my new refurbished phone. Sent back my phone which kept shutting off... not damaged. I received my old phone back in the provided box and about 2 weeks later I received the old phone back with a hairline crack in the corner and a bill for $619.00. Called AT&T, told them that it wasn't damaged and the person from AT&T didn't send me to the right warranty department. I didn't know that there was more than one warranty department and there was nothing I could do even if I paid for a warranty. I got screwed so be careful with their warranty.

I am disappointed with AT&T Switcher Program. Six months ago I took advantage of the AT&T switcher program to add three family members to my account. The in-store representative told us to upload the last bill from our previous provider and AT&T would pay the remaining balance of the phones from the other provider. Today I contacted the Reward Center and they told us that we were not eligible to receive the rewards because we didn't turn in the phones. We purchased three new phones from AT&T when we ported the numbers. Their rep said we had an option about keeping our old phones or trading them in.

We've been with them 10+ years. I was always very satisfied with the service. When there were problems Customer service was always very helpful and I was more than satisfied with solutions offered. I recently called about a possible phone upgrade, and the rep wanted to look over my plan to see if it could be improved. I was told the new plan would save me 15.00 on my bill and get me protection from data overcharges. 15 less sounded good, so I said "sure". The next bill I got had instead jumped by 60 dollars. So I called - The first CS rep on this occasion couldn't seem to understand what, why, or how to help. I became frustrated.

Every time I call AT&T/DirecTV they seem to have no clue on how to help with any situation. They double charged my account. Now it will take up to 10 days to get my money back. They still owe my 2 rewards cards one for 100 and another for 200. Still have not got anywhere with the cards for over a year. I have constant service interruption service for internet and of course when I call I get nowhere. Stay for away from AT&T/DirecTV. They dont care. They just want your MONEY.

When purchasing a iPhone from AT&T store no. S923 on Lankershim Blvd in North Hollywood, California I was told that with my iPhone purchase I could receive an iPad for $100. They did not inform me that I was also signed up for two years contract on additional line for the iPad. I specifically asked the sales rep at the store if there would be any additional charges to my bill. Within two weeks I started getting increases on my monthly AT&T bill. I noticed there was a fourth line on my bill so I called and they told me it was for the iPad. And if I want to change it I would have to go to the store. I went to the store and spoke with a manager David. He was very reluctant on helping me. In fact he kept a poker face to the whole conversation. He told me that it was my responsibility to read the entire receipt before I left. My husband and I both specifically remember asking the sales rep if there would be any additional charges. He told us no.

No surprise they do not have a rating portion of this page! Spent 3 hours on the phone with their customer service, for something that had already been resolved a year ago!! Representative was rude, condescending, and argued. Had to talk to 13 people before we were told that WE WERE RIGHT, there had been a miscommunication with DirecTV (which DirecTV told them we were correct from the first 5 minutes in the conversation but AT&T continued to argue with them as well). No apology. No nothing. I am sure they will be bothering us again in 3 months forgetting this conversation, and never correcting what they promised to tonight. JUST LIKE THE LAST THREE TIMES!!?? If you are remotely thinking about AT&T RUN ANYWHERE ELSE. There is ALWAYS an issue that takes a minimum of 1.5 hours to resolve with their "customer service". HATE AT&T!!!

I am very disappointed with AT&T customer service, they are very rude especially the ones that call themselves managers. I spoke to one, her name was Amber, trying to dispute some roaming charges on my account but instead of being helpful or explain to me with courtesy she was very rude telling me that she does not believe what I was saying. I spent more than one hour on the phone with no resolution. I asked to speak to another agent. She told me that I had to call back again and go through the automated service. She told me if I wanted to spend my whole day on the phone I could do that. It was my time to waste. I can't believe that is how they treat their customers. I will be switching my service as soon as I can.

Did not even sign up for AT&T and started receiving bills for internet, which I never ordered. Called and cancelled on 4 different occasions because I kept receiving bills and emails. I was given the run around on the customer service line for weeks with a different answer every time. I was assured it was canceled, then I started receiving wifi equipment in the mail, which I returned. But alas, I still was sent a ** bill for $500.

Biggest mistake walking into the ATT store. I have been a customer for over 10 years. I was there about a new phone!! Not DATA OR DIRECTV!! The salesperson was trying to sell me the DirecTV and data plan. I made it very clear that I didn't want either plan, due to ATT data is terrible and I have Comcast. Those salespeople were like a bunch of slimy snakes ready to bite (At this time my mother had died and I was away from my home for 2 months). When I came home ATT had sent me the equipment to hook up for the data plan!! The manager at the store signed me up after I told him NO. He was trying to make his quota for the month, and used unworthy tactics.

I have had so many problems with AT&T. I moved two lines to Verizon. AT&T cancelled my phone multi-line phone insurance coverage. When I attempted to file a claim with Asurion I was told I had no coverage. AT&T admitted their mistake and reinstated the coverage and said since I didn't cancel it, Asurion would cover the damaged phone. Asurion will not. AT&T made multiple promises regarding this problem and their last and final "offer" is for a $50 credit toward a "GoPhone" to replace an iPhone 7s+. Totally laughable. Between 2 houses, internet, TV, home phones and 5 cell phones I pay/paid AT&T over $10,000 per year. They refuse to do what is right and resolve a complaint because they hope people will just go away. They win, I will go away but will make an effort to spread the word. I also intend to file a claim against them through our local courts. Never make the mistake I did of doing business with a company like this.

You can sign a 2 yr contract, pay out the phone if you sign for a free phone on promotion. The fine print says they will keep your phone free of charge to them. If you make a late payment and YOU will pay for 2 yrs. NO credit given. I got scammed. I thought they were legit and nothing to worry about. Wrong.

I bought an iPhone from Apple store and entered an loan agreement with Apple's financing bank Citizens One, subsequently to that AT&T started charging me a monthly installment for the same iPhone. I've called numerous times about the double charges and several times before I was told that they found where the problem was and my account would be credited for the 8 months charges at the time of the call, two weeks went by and nothing happened. I called again and was told that Apple had to supply ATT some info, I drove 35 minutes to the Apple store and the guys at the store called ATT on my device and 3 hours later it was all rectified and a credit would be on account within 3-5 business days.

Bait and switch pricing - We switched to AT&T and were told we'd get 4 lines unlimited at 190.00 a month. We went into store and were told they had a deal buy one get one iPhone7 Plus and they'd buy our phones from us for 650 each which they didn't give me the 650 for each phone. Said one was damaged or something. That wasn't true. And I was also told we'd get 650 each line for switching to AT&T. I haven't seen that either by the way. When we left the store we were told the bill wouldn't be more than 250 a month with everything including insurance so today I call because my bill is like 365.00. I am told the bill will be running 300.00 a month. I explained everything and the lady switches me to her loyalty dept. What a joke!

I recently done the switch to AT&T. I was with T-Mobile for many years and thought the service was bad. I was told I would receive a certain amount when I turned my final bill in for switching. Boy was that a lie, I didn't even get a quarter of what they said I would. No one will even answer the phone at the local store... I hate that I ever switched to AT&T. BIG MISTAKE!!!

On 6/5/17 I contacted customer service through chat to set up a payment arrangement. I informed the rep that the system was stopping me from going past 6/16/17 which was strange. The rep than stated no problem I can push the date out to 6/25/17. We both agreed that was ok. I then received a confirmation text message on 6/5/17 at 10:34 am stating the 6/25/17 was confirmed for 280.84. On 6/15/17 I received a text message at 11:21 am stating, "This is a reminder that your payment arrangement is due 6/16/17 and failure to pay will result in suspension." I immediately contact customer service through chat again and explained the situation. I was then told that whoever the rep was did not put the payment arrangement in for 6/25/17 but for 6/16/17. I told the rep I have the text message confirming that the arrangement was for the 6/25/17.

I went to AT&T and bought 2 wireless lines and when I got home I noticed all the misleading charges hidden in the process so I decided to cancel the order. Well the order has been canceled for about 3 weeks and today I received an email stating a payment has been processed!!! I called several times their customer service and they hang up on me 2 times and on the 3rd time the person told me they don't process refund and that I would have to call my bank to deny the transaction. I can't believe a company like this doesn't process a refund. I can't believe the nightmare this has turned. STAY AWAY from AT&T. I never had a ridiculous problem like this and this is a shame.

I am a client of AT&T for 14 years. TMobile has a better offers, so Tuesday I opened an account with TMobile. I immediately connected to an AT&T agent to cancel my and my husband lines and I was on the phone for an hour. He said that he cancelled my account. After couple hours later, I noticed that our phones were still active. I had to pay $290 to AT&T as ETF. After that AT&T should unlock the phones for me and my husband to be able to use TMobile sim card. They started the process. Because they didn't see my payment, they couldn't unlock the phones.

Called AT&T. They lied to me about cost of data plan, and encouraged me to change plan. They hung up on me, customer rep was rude and when I was explaining circumstances regarding my data plan he kept interrupting before I could finish. I think AT&T is a scam with their data plans and add charges that are not accurate and if you dare to question they will not answer at the 611 once you have caught them in their deceptive and illegal transactions.

I was in need of new phone service around Nov 2016 and AT&T was having a big promotion through Walmart where if you bought a Samsung J3 you get $150 off the phone and $100 off your statement. If you bought an iPhone 5S you'd get $100 off the phone and $50 off your statement. You had to establish an account with AT&T for at least 2 to 3 months before receiving the credit. I did exactly what I was suppose to do as a customer and after the second month there was no credit on my Bill. I called for the first time and spoke with an AT&T representative. They told me to wait til after the 3rd month and it should be applied. If not, then they said to call back. Well it wasn't, so I called back. I was on the phone with them for about an hour and they said they'd have someone call me back. I've done this every month trying to get what was due to me after fulfilling my part as a customer up until now.

AT&T has the worst customer-service possible. 2 years ago we ended our contract. Today we received a call from a collections agency about an overdue bill. Hmmm, first of all we canceled our service with nothing outstanding/due and now I'm told that we never paid our cancellation charge. WTF! So we called customer-service, we get an absolute runaround with the technician. She states that we paid our bill at the end of May 2015, sees that we called in June of 2015 after trying to collect proof of our cancellation papers. Then called corporate to complain about not receiving our final paperwork. Only to tell us that "you will still owe such bill". Um, excuse me if it shows we paid our bill, and your computer log shows our original complaint, as well shows that we were in good standing after over 10 years of service and paid everything. How exactly do we owe anything?

I've been talk to 3 different kind of customer service. They didn't provide me a good information and take it too long to answer your question and keep you in hold. The one gentlemen asking me about my information and I provide him, he keep on asking and asking on me... over and over. Sorry I hung up. Customer service needs to be well trained. We pay a lot of money for this courier and they wasn't provide you a good answer for your question... and the last lady I talk to always wrong to answer on me... Dissatisfied. I'll changed to T-Mobile... at least a lot cheaper.

I have been trying to resolve the same billing dispute since January 2017. I have disconnected, put on hold to be transferred again. The unified billing is completely separate and apparently has no direct number. No one seems to know how to get a call to the unified team without disconnecting the call or sending it back to the automated system, only to start all over again. ATT changed their service area which dropped my house. When I was forced to change providers, they insist on charging my $1500 in early termination fees which I was told would not apply due to them dropping me. That was 6 months ago.

Went to Detroit for 2 days, AT&T decided to think I was in Canada instead so I got a text that said "Your international data charge exceeds $100.00..." Great. Never left the USA. So I called customer service, first time they were semi-helpful, took notes on my account and said they could remove the "fringe border charges" (believe that's a thing?!) at the end of my current billing cycle. So the cycle just ended, I called back, they had no notes on my account and had me talk to three different departments while on hold for over 45 minutes before I could get to billing. Billing department said they couldn't open my account because the fraud department has locked the account. WTF... Where was this heads up 456 minutes ago or ever at all?!

I went to the Fairfield Black Rock, Connecticut location where I was to get my charger cord from Mel & the manager was Aurrie. I got there at about 1:20pm Monday June 12, 2017. I was promptly told they would not replace the phone cord that would no longer work in my phone because it works in other phones that he tried. I told him I brought a set, a house & car charger set. The car charger still works in my phone, this house charger does not. It should not matter if the cord works in other people's phones, I need a cord that works in my own phone & I was told I would be given that as long as I held on to the receipt. He said no. Even though I was given a warranty of replacement.

For the first time in 10 years I'm very disappointed with AT&T. I received an email indicating as of March 2017. I will be charge an additional $10 charge on my grandfathered unlimited plan. The email indicated that I could either change my plan or cancel my ATT services without a termination fee. I would have to cancel the plan after the March 2017 bill. I did, I switch providers on May 8 2017 and now ATT is charging me a termination fee plus taxes. I called and the customer services representative stated that there is no record of such email and that I must pay the termination fee. ATT after 10+ years this is how you treat your clients.

Had an issue with activation over phone so had to go to a store. I was told to ask for manager and to explain that I was disabled and that they need to assist me in setting up my service. When I got there, I told the employee who greeted me that I was told to come to store and ask for manager. He went in and came back out and said he would be with me in a couple mins. 15 min later, I asked another associate, and she responded that the manager was on a PERSONAL call. I asked if she could mention that this involved service to a disabled person, and she gave me an eye scan, with the result you aren't disabled (I have bipolar disorder, it's not visible **). The manager came out and told me to leave the store because I was lying to employees and making the other customers uncomfortable. The word mental appeared at one point. Great way to welcome people to AT&T.

I have mixed feelings about this cell phone provider. When I originally switched to AT&T, I was told they'd buy out my contract from my current provider. After I switched, they told me no. It cost me $200 and I was very annoyed and almost switched providers again. However, the rates for service were half of what I was paying so I figured I'd make up the $200 in a few months. I have something called a Go Phone. Since I automatically renew my plan each month, they give me a discount of $5 so it costs $40 for everything. I still wonder if there was a bait and switch going on but it may just have been an honest mistake by an ill-informed rep. Beware of promises to buy out an existing contract. Otherwise, I'm very pleased with my phone plan.

For over 6-7 weeks now I have had horrible cell service. I've called customer service & they are handing out nothing but lies! I am stuck with AT&T because no other service works where I'm located. I'm paying a large bill for phone service I'm not getting. I have missed 3 emergency calls, one of them the person died shortly after! What does it take to get the service I pay for?? If you can't deliver the service that I pay for then I should have a discount on my bill until the proper service is restored!!! I am going to have to start contacting all my state representatives for Michigan both at the state & federal level & see if they can look into the way this company is treating their customers. Time for AT&T to be put in their place!

AT&T is a great company and is the best for service out in our rural area. However, they are expensive. Also, I've spent countless hours working with customer service trying to fix our internet issues. I usually spend an average of at least an hour on the phone getting passed around and having to explain every time what the issue is. Very frustrating!!! However, the customer service agents I have dealt with have all been friendly and have done their best to try and solve the problem. I have done away with the hotspot internet, so hopefully the problem has been solved.

We purchased my son a new iPhone from AT&T in 2015. Along with this outright purchase (we did not sign-up for the installment plan), we purchased the insurance plan through AT&T which is serviced by Asurion. In November 2016, my son's iPhone stopped working entirely. We filed a claim (claim ID: **) through the Asurion insurance, paid the $100 deductible, and we received a replacement iPhone on November 7, 2016. Everything was fine until we switched phone carriers on June 3, 2017. AT&T would not unlock this phone because they stated that we owed money on the installment plan based on the phone's IMEI number. I explained that we never purchased via installment and that we had proof of outright purchase for this phone.

I am on my third LG V20... It's sad you have had a brand-new phone since March of 2017 and haven't had a chance to use it and you would think customer service would try to help but they only think about their pockets. Be careful people. They go by the purchase date instead of when you actually get the phone activated... sad. Then you get the runaround. I don't want another LG product and I was told I could get the Samsung Eight Plus for a replacement but of course I would have to use my upgrade which I'm not going to do... remind you I have four lines I'm paying for plus DirecTV. As soon as I do some research on other providers and find one I'm satisfied with they can go to **! They are liars and should really be ashamed... I hate AT&T. I should have listened when people told me not to mess with them. You live and learn!

Good customer service via telephone but so so if you walk into a store. Lot of the reps have no idea about handling customers. I would prefer and always do my business on phone and avoid walking to stores. They need to have better Customer Service Reps at the stores.

Been with them for 17 yrs. Yes! I like them! I don't have hardly any problems and when I did, it was resolved professionally. It's hard to understand the call centers that are in another country. I also find them ruder than Americans. Nevertheless, I love the service and will continue to do business with them.

I thought I had cleared up a problem with my AT&T phone bill involving incorrect charges. I was told by an AT&T representative that the charges were "dropped". This was again verified by another AT&T agent via phone, when I called a few days later to double check (because the bill had not posted yet). But, when the bill posted a week later, the incorrect charges were still there.

I've had no choice to have service with this WORTHLESS COMPANY for 5 years now!!! We just changed out our modem for the 3-4 time and it's worse than ever! Because we cannot get Wi-Fi service our Verizon bill has been $450+. We have complained constantly but when they come out surprisingly they get a perfect signal!! I have this automatically withdrawn from my checking account monthly!! I've been ripped off for the past 5 years so I'm seeing a lawyer tomorrow! I have no other company to change to and they know this so they do NOTHING!!! I'm sick of being overcharged for NO SERVICE and being overcharged on my Verizon bill because my family of 5 have no wi-fi!!! Lawsuit coming your way!! Anyone who reads this should do the same!! AT&T is just ripping all of us off!

AT&T is a great network. I think it's a good phone carrier for business. And if you don't mind paying extra, then it’s good for personal too. They are good and reliable but expensive.

I moved 4 miles away within same city. I have AT&T mobile, DirecTV, internet and home phone. I was promised the same phone and still don't have service. First they messed up the DirecTV order and I did not have TV for 1 month. They tried to get me U-verse TV with a bundled pkg. It more than 5 tries and countless hours between to AT&T sales, technical, DirecTV and their call centers answering the same thing many many times to get the DirecTV resolved. I went to a manager or a manager to get that resolved.

I order my AT&T + DirecTV bundle for 80$ per months for 2 year contract. After that is 115$. On 5/23 and on 5/25 they turn off my internet, instead of upgrade they disconnect and reconnect my internet and charge me the activation free. Now my bill monthly is 115 instead of 80$ like they promise. I talk with 8 peoples include 3 supervisor, every time I talk with them is always different story, they even said they install my bundle on 5/30, but original day is 5/24 for install directive only (my original is internet+ U-verse). I call them said "If your guy not fulfill your promise then I want to cancel and put back my original packet", they charged me early termination fee. AT&T is like to is the lie to their customer, they need to investigate. Will switching this service. I wish I can give them a 0 star for this.

Their pricing is a little high and if you go into a local store they often can't help so you have to go online or call them directly.

I've kept my service with the leader in cellular service in my city, for over 16 yrs. Excellent equipment and fare rates. I have great service, prompt, courteous customer service always willing to hear my needs and opinions. Love the marketing division too!!

I moved and cancelled my service, home phone, internet, DirecTV and three cell phone lines. I had my accounts direct billed to my credit card. I was overbilled by all the accounts for $394.26. I have been trying to get a refund since the middle of March, it is now June 5, 2017. It took 5 calls to be the box to return the DirecTV equipment. I was on chat 10 times and the last time for 2 hours. I sent an email to the customer service VP and did get a call with a promise I would have the money sent in 3 business days. I have not received it to date. Just called DirecTV again as they keep sending me bills, they can't help me after being shifted around to three agents. I refuse to call them customer service as they are not service by any imagination. I also went to two local ATT stores but was not helped and treated given rude treatment.

I have been on the phone with these idiots every month since I first bought the phone about my billing date. The day I bought it, I told them I needed it a certain day every month and they told me that was fine and my first bill would be on that date. My bill since has gone up and down in price, never the same twice, I am getting what seems like two bills a month and they keep telling me it is the charge associated with changing my billing cycle which should have been long ago taken care of. This morning I actually had a supervisor named Bridget ** disconnect me because I was inquiring about how to get out of the contract for this phone. I am at the point I'm going to mail them my phone in pieces and take the credit hit for not paying the contract anymore.

My roommates and I discussed switching from Sprint to AT&T, so we went in to see what the pricing and sub would be. When we went in they told us we'd be able to get a discount through my roommate's work and that would make our bill about the same as what we were paying with Sprint so we decided to go ahead and go through with the switch. When we went in today to get the discount set up they told us that the discount isn't offered with the unlimited plan that we have, which is exactly the opposite of what they told us when we signed the contracts, because we never would have switched had we known that, and I think they knew that which is probably why they decided to lie to us while in the store. So when I talked to the person who we worked with on setting it up he just kept basically saying it wasn't his problem and to contact customer support. So I did, I called twice because the first lady hung up on me.

While the overall reliability of AT&T is virtually flawless, like most of today's wireless providers; it is difficult to "reach out and touch someone" via their very own connectivity and that can be ever so frustrating as a paying client. What I really want... I want every company to be as nice as Zappos and as available as Apple. So marry those two in a customer service sense and the ideal is born; companies everyone will be satisfied with. Companies who actually serve their customers, not simply take money and provide levels of service "because".

They are not real honest and that they will say anything they think you want to hear. Reps do not give accurate information concerning cost etc. I wanted certain channels when I first signed up with AT&T. Was lied to and had to sign up to higher plan to get formerly stated channels.

AT&T excels on their signal strength and diverse product offering. They have a very extensive network so when it comes to reliability, they have it covered. However, their customer service is mediocre. When there is an issue, as a customer your response is to stop by the store. Many times the reps are very cool and refer you to their 800 number quickly. 800 line tries to insinuate you are in the wrong with defective product failure. When they finally relent after keeping you on hold for a lengthy period, they want to nickel and dime the customer with random charges. By then you are so tired that you accept the charges just so you can get off the phone and back to your family's needs.

I've contacted ATT multiple times regarding changing plan and every time they have failed to disclose all details of charges. The most recent change was to unlimited plan and even though it stated I would be getting my company discount of 19% I later called back and found this was not true.

I'm a customer (whole package) for several years. I've more than one instances in which they have lied to me. Offered packages that didn't exist and once the installation was completed, they told me the package didn't exist. Wireless service as well. They tell you one thing and when you call back no one knows what you are talking about. Offer things and don't deliver. They just plainly lie to the customer. Went to the Apple Store like they told me to do to exchange my phone and the parts on the phone were not Apple parts and the warranty was void. It's getting worse by the second. We are very unhappy customers. Switching companies soon. They fix all their mistakes, lies, and tricks win and I'm sorry.

Have been with AT&T for almost 17 years now and I have dealt with the same sales person for each transaction. Mike is the best. My two adult sons were on my account for a while, and when they needed to replace a phone or had questions Mike was just a text away. He has made me feel like family. Also, they never drop calls.

I sincerely like the coverage that AT&T provides. I think the rates could be more competitive with some of the other companies. I have used other companies as well, but resort to my personal carrier being AT&T. I think the customer service department could use some training and be more helpful with our needs.

Purchased a new iPhone 7 during first week of new model in 2016 with promotion of buy one get one free. The deal was sign the contract and start getting paid back by AT&T in monthly $30 increments. I have never been paid one cent and they claim I never had such an offer. I will become a Verizon customer as soon as my contract is up. That's after being with AT&T for decades. I think my salesman pulled one on me and probably got a bonus.

I transferred my phone number from AT&T to my business phone service in Dec. 2016 and paid off my iPhone with the intention of giving it to my daughter for Xmas. Without warning, AT&T shut down my cellular service and locked my phone even though everything was paid up. I have called customer service more than a dozen times and get nothing but a run-a-round, transferred to offices that are closed or "accidentally" hung up on. The latest painful evening was supplied to me by Amanda ** who transferred me to a closed office and Mydee ** who sent another unlock request to some website that will respond with something like "kindly go jump in a lake". I intend to keep calling and posting names until AT&T unlocks the phone I paid $600 or reimburses me for the cost. I have been a loyal customer for over 30 years, but am now convinced that AT&T is the worst kind of evil.

In spite of so many major complaints, I've never really had big problems with AT&T call and customer service. AT&T is a decent company with fair rates. It really depends on the services you have as to what you pay.

AT&T is absolutely the worst company I have ever dealt with. Their switcher program for cell phones is a scam. They tell you they will buy your current phone for what you owe on it and when you finally get your money it is not the amount the salesperson told you that you would receive. If you go to the store to try and get an explanation they tell you that you misunderstood what they told you. I had to call the corporate office to finally get the money I was owed. I also am using over 2 gigs of data since switching to AT&T yet I never used over 1/2 of a gig with any other cell phone company. When I do reach 2 gigs my high speed data slows down so much that I don't want to use my phone until the next billing cycle.

The customer service is zero %, the store manager ** is very stupid and talk all customers bad, he lied to me about my plan, and I am AT&T customer for over 15 years. Attention this store manager ** work at 2351 E Fowler Ave Tampa Fl 33612 is very insane guy. AT&T will be lost a lot customers because this bad manager. ** you are a bad manager, go back to school and learn about customer service, and I don't know how the AT&T give you a manager position.

Well it seems when you call and ask a question about your account regarding extra charges you were not paying before and you ask them to remove them they are like "We have always had these charges and you even have the proof in front of you". And then they change the subject and say "Well it looks like you have been a long time customer we can save you money by changing your plan". They are just like most companies out there, always changing things to better help their customers but in reality it's to put more money in their pocket!

I'm happy with AT&T as a cell phone provider with one exception, their pricing. I wish they'd take a look at their competitors and lower the cost for monthly coverage. They have, in my opinion, the best coverage hands down yet I don't understand why they feel a need to charge so much for their service. What they're doing to appease their customers is pair up with other vendors like LiveNation for a first crack at ticket sales for shows and throw offers at the customer with hopes this keeps us happy. What it actually does is it either causes you to spend more money with the partnered vendors or get upset because the partners are none you're interested in doing business with.

Months back I decided to switch my account over to AT&T from Verizon thinking it would be a good idea! Boy was I wrong!! Not like Verizon was better either way! I switched over thru the special where AT&T would reimburse me for switching over from Verizon to AT&T, giving them my brand new phone, and porting my number. All documents were submitted for the reimbursement and I have yet to receive it my visa gift card for $530.00. I called in about a month or so ago because I work 2 jobs and have kids and complained until my eyes turned blue and they said that they were sorry for the inconvenience that they will have it expedited. Until this very same day I've called more than 20 times to find out what's going on and all I get are people (customer service) transferring to different departments which are far from the department I need and a bunch of 800 numbers who can't help me!!!

I just got off the phone with AT&T Customer Service because my phone bill was much higher than it had been the previous month. Andre, with AT&T told me that I could upgrade from 6GB to 10GB at no charge, but my bill showed different. AT&T refused to credit my account and also refused to acknowledge that I was given incorrect information. I am urging everyone reading this, DO NOT use AT&T or DIRECTV. They scam people for money.

We were an AT&T Customer for many years, with home and cellular service. We were very happy with the service received and our cellular service was very good, until they announced they would begin selling service to other cell services. That literally cut our cell service by 50% and suffered dropped calls and unreliable service so we changed our cell service to a reliable service. We are in a low coverage area. Our AT&T home phone service cost has continually gone up over the years, and the long distance feature was costing us over $40.00 per month by itself.

The service is awful no matter how many times they switch out the sim cards. I always have drop calls and static on the line. AT&T had said maybe it's the other person line or the area I’m in. The problems gets temporary fix then I’m back to drop calls and static on the line. I shouldn't have to switch phone company or pay more just to be able to hear the other person I’m talking to and not to lose them during the phone call. I’m sick of switch from one phone company to the next trying to get one that offer a better area of coverage and less drop calls and having to paid twice as much. It would be nice if phone companies had to hold up their end of the deal.

I been a AT&T customer for the last 10 yrs and they have been excellent to me and they have gone out of their way to make sure that all my needs are met and if they can't they get me discounts on my cell service. AT&T is the best cell service by far any other out here and they go above and beyond to help the customers. They aim to please their customers and if they can't resolve the issue they will credit your account.

I switched from previous carrier to AT&T & I will be the first to admit, it has been the worst experience of my life. Anytime you call you are ALWAYS unable to speak with the department you need. When they transfer your call, you still reach the wrong department. I requested to speak w/ a supervisor & the representative hung up on me! I would NEVER recommend this carrier to anybody.

AT&T has the best coverage area but the cost is outrageous. Like many other companies they have decided to go with no contracts. While the commercials spin this so it looks like you're getting a great deal, the truth is it's only great for them. My bill doubled in 1 month. Ridiculous, who can afford that. Things are going crazy with these big companies. I mean how stupid do they think the American public is. I'm not stupid and neither are the people I know, all of us see what's really going on. My question is why are they getting away with it? Also, customer service is ridiculous.

We have used all of the larger phone services, and AT&T is the best for the price. While AT&T does not have the strength of signal that Verizon does, it is second only to them, and their rates are half (literally--for our family, anyway) of Verizon's.

Coverage area in Mississippi is sparse for all carriers but I use AT&T. I don't see AT&T being any different than other providers I've dealt with. Good service but I do hate going to store or dealing with issues.

I've been with AT&T since I graduated college in 2010. In fact, getting my own phone plan was the first grown up thing I ever did. My services is generally okay (there are some dead spots here and there... and unfortunately one is at my desk at work) but I've honestly never had an issue with customer service, billing or upgrading my plan. I now have two phones (mine and my husband’s) on the plan and we are satisfied with the service. Although I like the AT&T Next plan I wish I could replace my phone more frequently than every 2 years. I feel like being a loyal customer who's never missed a payment or even made a late payment should get some type of special VIP treatment.

AT&T is a reliable cell service, my calls always get through. There may have been one or two times the call didn't go through for some reason or another, but that's extremely rare. I pay $100 a year for my service, which I think is overpriced. When my contract's up, I plan seeing if I can lower my bill.

36 minutes and counting on hold to process a payment... Add 2.5 hours from Wednesday and the 1 hour on Thursday. Using my funds and applying them incorrectly. Lazy technicians that create hazards in their setup. Lazy technicians who complain about having to fix others mistakes. Leaving trash in our back yard. In these 5 months alone I've had more issues with At&t than I had in 10 years. The bad reviews I kept reading are very clear now. After 10 years of service with AT&T I can honestly say this company is no longer the reputable company it once was.

Slow to respond sometimes but these guys are not bad to deal with. I had the SIM card for my phone quit. I called and they were able to help me get an extra SIM card I had activated for my phone at 2am.

After finally finding a service that I could use in my home because of the surrounding metal in my house AT&T was the only one who had a mini cell tower. However, after receiving many calls and emails from them in trying to bundle all my service through one, I felt that I was paying more than what I started off paying. Their customer service too is not greatest as most of their CR is overseas and a person has trouble understanding their language. Also, they are not very good in providing help for those on a budget. I have one more year and after that I plan to change.

Some things it does are better than others. However, I have no coverage in my home so I am forced to use a land line. Also, I bought my wife a new phone for Christmas. It was supposed to be a surprise but their computer kept sending her text messages asking her how she liked her new purchase. This occurred despite two phone asking them to cease and desist.

Fraud department IVR system (877-844-5584) requires to use voice to describe the problem but took three times to get through as it would not understand what I was saying, although I just used a short one sentence. Ended up just saying what their example said "someone else used my identity to log into my account" - that seemed work. Redirects to the wait queue. Always says "we are experiencing longer than usual times" independently of the day/time. Wait times: 21 minute (hung up), 10 minutes (hung up). 35 minutes, 1 hr 9 minutes, 26 minutes. During that time annoying music and rolling cheerful AT&T marketing promotions over and over... If you make the sound too low, then as someone comes on the phone, they naturally hang up (I had that too after about 45-minute wait). These are no exaggerations - if needed AT&T can pull up system logs if someone cares over there.

After all the time I've spent dealing with them all I can say is don't choose AT&T. They will tell you one thing and then tell you another and some people are just plain rude. You're better off not having a phone at all!

AT&T has overall good service. However, taxes and fees high. Also, some things they cannot trouble shoot. I don't think their insurance plan is worth the coverage because nothing is free. If something happens to your phone, you still have to purchase a refurbished phone at best. I own a Blackberry and they do not have the equipment to support this phone, troubleshoot it, or transfer information. I also find pricing is comparable with other major carriers.

Since 2006 when AT&T purchased my original cellular provider my service reliability had been extremely poor and inconsistent. With AT&T a customer literally must fight for their consumer rights for refunds and services. I had to call corporate to complain how their neighborhood food installers jumped over my mother's private fence into her back yard without her permission and knowing. Then dug a huge hole in her private yard to install "neighborhood" Fios services communication post and left a huge hole in her private backyard. They never corrected the hole nor apologized to my mother for illegally installing public services on her private tax paying property.

As of May 18th I have Wireless service with AT&T for 2 months... I got the plan buy 1 iPhone get one free... My first bill was 751.00 dollars, because a week after I got the phone they turned off the cable which it switch to the bundle deal when I got the wireless services. They said I had to pay a reconnect fee for my TABLET, 2 PHONE AND CABLE. 30 dollars each. It's a lot more of ** THAT WAS ON that bill.

I had contact last month, spent 1 hour trying to resolve an issue they said was resolved just to have the same issue come up again this month. This month I spend another 45 minutes getting switched from department to department to eventually being hung up on with no resolution. None of the representatives or support personnel were capable of resolving the issue of someone else's account information being sent to my email address. This should be an easy task for AT&T to correct but it continues.

On 5/21/17 my wife and I decided to "bundle" our TV, internet, and phone service with AT&T so we could save over $100 per mo. by doing so. We called AT&T customer service and spent 2 hours with a tech getting the plan we wanted, running credit reports, and immediately pay $54.38 for the extra TV connection we wanted. The tech explained that even though our current phone service is with AT&T since it was South Central Bell, we must have a new one installed to get the "bundle price", otherwise we will pay a higher rate. After much discussion, speaking with the super, and getting transferred into a black hole, we agreed and tried unsuccessfully to get back with customer service. To our dismay, we received an email for next day installation of the DirecTV, but did not include the phone or internet.

I have a charge of $40.00 (with a discount of $20.00) on my bill for access for my Samsung phone. I already have a line charge of $30.00, but AT&T is charging to use or put my phone on the line? Why would someone pay for a line and not put a phone on it??? I was told, when I got my new phone, that my bill would be approximately $75.00 per month, including the payment for the Samsung Galaxy 7 Edge. My bill is now $117.00, including the payment for the phone, which I was told would be $27.00 but is, instead, $33.00. Something is definitely fraudulent about AT&T's billing practices. I wish I had never signed that contract.

While I was upgrading my phone I had seen on tv you could buy 1 Samsung 7 get 1 free. I was assured in the store but while I was videoing in the corporate store the guy threw a fit and got his manager to tell me to stop. I asked, "If you guys are telling the truth what's the problem with the video." Only to find out later that the free phone had a maxed credit and only covers 66%. When I called AT&T they acted like it was no big deal. I have also had problems looking at my account online. I stopped receiving reception 4 miles south of my house since I've been with them. The service has got worse not better. I will not do anymore business after contract is up!!??? They are a bunch of crooks. Do not take what they say as the truth. Read every word.

I don't know how I owe them 1400 for debt collector. I remember 4 years ago I ordered an iPhone 5 and I returned it thru USPS within 14 days with their return label. 4 years later they still haven't received it. I got receipt and everything proving that I had returned it to them but they still charging me for the ** phone for 700 plus 2 years cancellation fee plus late fee and ended up I owe them 1400. What a scam.

OK so I switched to this horrendous company a year ago. I have had issues on and off again over the last 8 months. Things I let go and decided to address them with this ** hole company. BTW they have horrible customer service like all the major carriers. Anyhow. On one occasion I was in the bottom of a building where I worked 5 months ago. Everyone in the room had cell service except me. Text messages "not delivered" is what I experienced! I even had text messages not delivered when I was not in a building! I was on my way to a local hospital and needed to make an important phone call and when I dialed the number it said call cannot go through! This has happened randomly over the last 5 months. Now I am at a new job in a building 10 miles from my house and I can't get wireless service in my building. I am on the 23rd floor! At times my phone or my wife's phone will freeze up.

Before switching to AT&T about two months ago I had Simple Mobile. The purpose of the switch was to reap the benefits of a contractual cell phone provider (preferably receive upgrades, insurance, iPhone 7Plus and to have successful phone conversations without technical problems). Due to the fact that I didn't have any failed calls while I was with Simple Mobile I figured switching to AT&T was a plus rather a negative because it's a well known, popular cell phone provider.

AT&T makes it as difficult as possible to cancel service. I have an old iPad that I don't use, yet AT&T will not allow me to cancel online, nor during hours convenient to me. I must call them, but only during their business hours, then go thru several robo steps - all for the privilege of not giving them my money. This experience will make me seek another provider for any new devices, and I will actively discourage others from initiating service with AT&T.

On December 2016, AT&T offered a free Galaxy S7 Edge & iPhone 7 cellphones and up to $695 to pay for each cellphone from other carriers. Also DirecTV customers would get unlimited data for up to 4 smartphones lines for $180 a month and a $300 gift card from Costco. They requested the phones and bill to be mailed back them so they would reimburse the money and indeed I mail them back three phones.

AT&T completely screwed me over. They told me the promotion with DIRECTV would give all my devices including my phone unlimited data. Total for my phone, TV, and internet it should have cost me $210. Instead when the bill came it was $275 for the phone and $100 for DIRECTV. I called to sort it out. They told me that the unlimited data was just for wifi within the house and did not include the phones. But they switched my phones and tablets over to unlimited, thus the increase in price. I told them if I would have known that I would have never signed the contract. Customer service said, "So sorry so sad".

So I moved to Minden La and my phone wasn't getting any service. We have DirecTV so the rep mentioned the mobile plan. Awesome!!! I had a ZTE and I was told that the Samsung Express 3 was similar to my current phone. Cool. I was there a day early... super excited... open it... Did not like the phone. My husband did. GREAT. I will just switch his service to AT&T as well.

I had AT&T come out and install their services in my home on March 21, 2017. In the process of taking out my old cable box and installing the new box, the technician put two very noticeable gouges in my furniture. I reported it right away as the furniture was not even a year old yet. A few days later, their internet service was so bad, I had them come out and remove it from my home. I again spoke to the technician that came out, showed him the damage and he took pictures and said that he would send in a claim. He also gave me the phone number of someone I could call to follow up the next day. I called and again explained what happened.

Switched phones from Verizon to AT&T and it turned out I had no cell service in my house. Great! So they gave me a microcell to boost the signal. Works better but beeps a lot in the ear before you connect to the other person. I drove to Iowa and Idaho for work. 4 cities in Iowa had no service at ALL. Drove to Orofino Idaho and had service all the way (I Think) just using maps so not sure. When I got to Orofino at 11:30 at night looking for my crew and the Motel I had no service at ALL Again. I had to call my tech from the gas station. I was also getting texts from 2 different numbers but with the same content from one of the numbers before? Hard to explain my texts were getting blended together so I had to reset my phone to fix it.

Every month there are all types of fees and taxes added to my account. Whoever heard of a STOCKING FEE???? The bill goes up each month. They are getting over with these hidden fees and it needs to be address.

I called needing just a home phone line. I explained I did not want internet, wifi, cable and the like because I just needed a home phone to meet parole conditions. The guy told me it would be impossible. After 2 hours on the phone I ended up signed up for wifi, a digital phone and DirecTV on a 2 year contract because "I had to". Then I get off the phone and I get e-mails saying my price had doubled. I spent three more hours calling different numbers, all at horrible levels of English, getting stressed out of my mind. I was hung up on, lost connection, and transferred to departments who claimed they had nothing to do with it.

If I could give less than 1 star rating, I would. I've had nothing but trouble with my LG V10 battery life and freezing screens since I got the phone. I have made more than a dozen calls for this phone in the last 9 months. The last tech call I made the person was pretty nasty, discouraging using the insurance or warranty, failing to help resolve the issue, even telling me wrong information about the phone. I asked for a supervisor who went on and on for a long time with that stupid laugh-talk thing (Yes, HAHAHA, I know, Ann- HAHAHAHA, I've been there myself, HAHHAHA) He blamed the problem on an app, or a software glitch, or a this or a that- but never on a bad battery or something about the phone- made an appt with the local store, they said the battery was OK despite the phone sometimes getting so hot it burned your hand.

Service, reception, price, reliability are all garbage. Don't think that because you know the name, AT&T is a well known company, means they know what they're doing or that they can be trusted. Just another company wanting something for nothing. Might have been a decent co. in the past but now they will take advantage of you any chance they can. It's like they are required to do so. Thieves.

Phones are **. I don't ever have service. Call to get money back that was somehow put on a different account. After about five calls and five different towel heads later nothing was solved. I will never go back to AT&T again. Hope you're smart enough to skip the trouble too.

About a year go I switched from Verizon to ATT with that whole switcher program they were running. The worst decision I ever made. I only had one bar most of the time and it took forever for pages to load. Right from the beginning I ran into problems with the switcher program. I couldn't get any service at work where I spent most of my time. I dealt with they for a year and decided to switch back. The supervisor I spoke with in the beginning with the first set problems told me "pay the phone off and we will unlock it that day and you go where you want."

AT&T is by far the worse service provider I ever encountered. I am disgusted with the level of Tech support that is provided and incompetence of the representatives. My manager purchased an iPad Pro from the Apple Store to replace her old device. She wanted to transfer her profile/data plan over to her new device. She spent nearly 4 hours in Apple Store fighting with AT&T over the phone in order to make the transfer. The process was so ridiculously frustrating that she began to cry. It was a simple request that AT&T could not perform and the agents supplied her to incorrect information and could not locate her account. Later that day, I contacted AT&T on her behalf and I was met with the same opposition that I myself almost broke down. I was on the phone with multiple agents from 1:00 PM to a little bit after 4:00 pm.

I have auto pay with AT&T. My credit card was compromised and needed to change the card information. After 45 minutes talking with someone and repeating the new card numbers 4 times finally got it changed. By the way this was the faster time from previous encounters with customer service. I then asked if my contract had expired which she stated that it had. My basic package and internet service was $ 150. I asked if they could do better, because I received offers for internet and DirecTV for $85, almost half of what I am currently paying. Having been a customer with AT&T you would think that they would like to keep me and offer the lower rate. Wrong, no such offer, fine print says new customers only. I will be changing providers shortly.

Returned to the office today (The Corporate Office, Archer St, Downtown Gainesville), to pay a "Early Termination Fee" on a garbage "notebook" they were charging me the cost of a HP-1 Terabyte Laptop for. They don't accept monthly bill payments from customers. They can't process an ETF, you have to call AT&T-CS. FROM THE CORPORATE OFFICE??? They LIED to me, when they "gave" me the notebook in the first place. They "told" me it was "only 99 cents." They won't get off their fat asses and do ANYTHING for a customer. WHY am I paying for their overhead, in my bill? CLOSE that office, LAY OFF the workers, send their lazy asses home if they can't DO THEIR JOB, and help customers.

I decided to switch carriers from AT&T to T-Mobile and paid off my phone, no balances owed. I got a new T-Mobile SIM card today and went through the AT&T web instructions in requesting an unlock code. To my disappointment, I was emailed it would take 48 hours to provide the code. For a multi-billion dollar corporation I found this to be unacceptable. I called AT&T customer support and told them I would be out of a phone (Service) for 2 days if I have to wait that long. They including the supervisor could do nothing to expedite the process.

I have been an AT&T customer for more than 10 years. I have 4 iPhones and 2 iPads on my account. I have not had any issues with AT&T thus far. I have been very happy with my service and coverage until last week. I had to use Asurion, the insurance company whom AT&T contracts to assist their consumer with insurance for their phones and pads. I used to buy Apple care for my phones before but in the last couple years we have been told by the sales rep at AT&T that Apple care was no longer an option and that the insurance plan was. I was fine with paying the monthly cost for insurance until the day I needed to use it. I contacted Asurion about a faulty iPhone, they sent info to replace the iPhone at no charge and stated it was covered under the warranty and that I would be getting another one.

My husband and I were AT&T customers for many years. When he died we had just bought four new cell phones. I paid off the contract over about 2 years. I then purchased a new cell phone at which time they required me to put the services in my name (I had previously brought in my husband's death certificate and they looked at it but did not say anything about changing the account to my name, possibly because they wanted me to pay off the old contract in my husband's name). I had paid my bill at the first of that month. Nothing was said about my rates changing so I was shocked when my services were cut off for non- payment a few weeks later.