AT&T Wireless Reviews

I have an AT&T Go Phone, I love it but the service isn't that great. I can't use it in my house so I have to have a landline, kinda stinks. Don't have cellular service most of the time.

You usually talk to four or five people from AT&T before the problem is solved. It usually take less than 100 words, but more personalities that you deal with to solve any problems that you have, when choosing make sure you double check to get the price to fit your family's budget.

Sometimes the system forgets passwords. They are real helpful in helping you reset your password but every rep does not know everything. You sometimes have to talk to more than one person. Also, they should give better discounts to long time customers.

Too big a company. Sometimes rude, sometimes no speak English. Generally service and problem solvers very helpful and good. Rate, plan and upgrading agents sometimes confusing and just plain problematic but online seems ok.

Supposed to be high speed, but never gets to 20 Mbps and loses signal strength frequently. Is bundled with TV and phone because the TV is too expensive on its own. At least once a week, must reset the router and printer. Tiresome dealing with the automated service techs.

We own a small family restaurant in Los Angeles and we've been having issues with our VoIP and U-verse internet since 2012. Connection gets lost at least once a month and happens so frequently that all of our employees have the service number written down. We utilize the internet for our POS system and telephone lines. Imagine how chaotic it becomes when the internet goes down.

I do not enjoy speaking to "virtual person" when you first call AT&T. It is annoying and always you are sent to speak with a real person. Also, I was attracted to AT&T because it had a nice bundle with DirecTV. What is so disappointing is that is takes 3 months before you see everything bundled on your bill. Until then, it is so confusing. I feel that AT&T lures you in but prices go up drastically after the promotion ends. There is not sufficient communication to remind the customer. Overall AT&T is overpriced.

The service is getting from bad to worse from the beginning of 2016 till today, I've not been able to obtain more than three bars of signal strength for many months now, regardless of the zone or area in Miami. I've been around many different areas all over Miami and I only get either a two bars signal strength or one bar. Many times I've found myself with no service at all. I'm considering switching to any other provider now. I've been with AT&T for many years because even as it was the more expensive cell phone service provider, the quality and strength of their signal was always good. Well, that now is just part of the past.

AT&T charge is too expensive for monthly service. Every month is a nickel, dime or dollar or two increase in bill. I am fed up with AT&T and I am considering prepaid.

I'm very happy with the service in Meriden. I have been an AT&T customer for over 15 yrs. Keep up the good work guys. I won't change them for another company.

I switched from AT&T to Straight Talk and had them for a yr. I went back to AT&T, I have found they have better coverage in all areas I travel in and they have more data for the same money. I will stick with AT&T.

U-Verse is sometimes good, but sometimes it's slow or doesn't work. It isn't cheap, either. Sometimes it cuts out and they seem to use a mechanical relay. There is a lot of equipment, and some of it runs hot.

AT&T is a great provider, no complaints but wish the bill was lower. I see competitors with much better deals, but I'm afraid to switch and I'm very happy with AT&T.

I've had AT&T and Verizon. Quite frankly, I like AT&T because this service allows me to use the hot spot and talk on the phone at the same time. It also allows me to not miss calls because I'm using Google maps.

I've had no problems at all with my AT&T service. The calls are always clear, and I've never had an issue with dropped calls or no service. Plus the price is good.

Description of Complaint: I purchased iPhone 7's and got 4 FREE iPads in October of last year from a Desmond!!! I'm VERY UNHAPPY with the Dawsonville Hwy AT&T store. I have been contacting him each month for him to credit my account to no avail!!! He's only did a $100 credit that I was told the supervisor had to do. And now Savanah the supervisor says she knows nothing about. He Just keeps hanging me on. So now I have $232.41 that a manager finally credited me over email. On my 4th attempt to go to the store personally because each time there was no supervisor available!!! I spoke to a Savanah which informed me that she could only do $40 until after the first of the month which is ridiculous!!! And that Desmond which is no longer there evidently has been fired had told me a lie that these IPADS were FREE!!! At the time I didn't want these which his (spiel) included that they would ALWAYS be free!!!

I needed to separate out a phone from my normal service. I talked to a rep who told me that a single line (I own my own phone) would run about 75 for 3 GB data. He then went on to say that I could go for unlimited data for 90/month and DirecTV at 35/month. Good deal right? DirecTV came and installed the dish (great guy), and a week later, I received a bill for 105.00. I called immediately, and was told that it would take 2 or 3 billing cycles to get the right price on DirecTV.

Poor internet service/Intermittent reception, loose connections all the time. They make excuses about the DirecTV and AT&T merger and assurances of improvement never happen.

We bought a S7 brand new Samsung phone. We started having substantial problems with the phone. AT&T offered to give me a "refurbished phone" to replace my new 800 dollar phone. That would be a fixed phone, not a new phone and they would give me no discount because the new phone was used. Hate that.

They are always pleasant, very helpful and problems solved in a very timely manner. The young lady at the Scottsboro office was outstanding. Great.

I have used AT&T for a few years now with no complaints yet. I live in a city but folks and friends live in a rural small town that happens to be cell hell. No signal on other carriers. Switched to AT&T mainly for that. My phone works fine there while others don't.

AT&T only cares about their bottom line. They don't absorb any costs, they pass all costs to their customers. When they want you to complete a survey, you pay for the data required to complete it. They refer problems with iPhones to Apple, instead of fixing them.

First in line to collect their money. Last to provide customer services and they make you wait on hold. You get just as many different answers as you do talking to different people.

I love the services provided. But that could be less expensive. The service is so high and out of control. When you pay more than 500 a month for a service it is too much.

Rarely an issue with service and always available. But prices are high and loyalty seems to not matter to them. New users pay less than we who have been with them for years.

Unprofessional, untrained, uneducated supervisors with no customer service skills. Disrespectful, unethical and all around an embarrassment to the human race culture of people. In a few words, I will never give my dollar to AT&T Wireless.

We have been ATT customer for past 12 years and have 4 lines with the company. I called in to discuss data plan features we have and the price and what Verizon wireless is offering for the same amount of money. I was transferred to loyalty department to discuss more where I would expect to discuss how we can make this happen in decent manner. Instead the representative names Terriant ** started off by saying "We do not match any other carrier's deals" without even looking up my account.

I purchased an Iphone with unlimited data many years ago. AT&T wanted me to buy this and agreed to unequivocal unlimited data. Ever since that time they have tried to unethically deal with all the consumers who bought in to those plans. Now they are over burdened with new "unlimited data" plans and completely unethically cutting services to prior customers who signed on for "unlimited data". They are liars and not to be trusted due to their poor ethics and unjust business practices. If you are considering them for "unlimited data", reconsider that decision.

It's a very very expensive service and extremely difficult to communicate with. I have a flip phone and internet service only and have to pay $100 a month. Maybe I'm old school, but I remember when a phone bill was less than $15/month. AT&T stores cannot assist with billing issues. Unfortunately, in my area, there are no other options. I'm stuck with them until something better is available.

Efficient customer service. They've been helpful and I appreciated their advice when choosing a new plan. Luckily for me they have a service office within a mile of my home so I can easily talk to the personnel face to face.

I really like the service I get when I have a problem. I just wish their phones weren't so expensive so I could buy a nice one. I use the Wal-Mart phones because of the price, and I get a 2 year warranty for 5 dollars.

I have had no trouble with AT&T over the 15-20 years I've been with them. They were the first company that I know of that had rollover minutes and that's why I started with them. I've stayed because of the service. They've been prompt with answering my questions and the service is just fine.

I have the Go plan and it is my only phone home out and about $43.00 a month. I text, look up stuff and call my friends and family and it is great.

No problems, no being offline, excellent customer service, very pleased and happy with AT&T. I highly recommend them. Go with the flow, talk to their knowledgeable sales force.

ATT is OK, but the cost is higher than what I want. Their customer service has been OK. I would like it if their prices were lower and perhaps give a break to individuals who also have landlines.

2 phones, DTV-$270 bucks a month! That killed me. 6 gigs of data and the lowest DTV plan. I went in on a BOGO Samsung 7 deal. This is a big lie! Make sure you know every little detail 'cause they hosed me and I can't get out of it. Even though I'm not in a contract. I've been paying 26.50 a month for the past 17 months and still "owed" $344 on the installment plan.

AT&T needs to be investigated for scamming its customers. I have been a customer for many years and have just recently started incurring monthly data overage charges while doing nothing different in my daily data usage. In fact, I use my employer's WiFi 40 hours a week, my local lodge's WiFi when visiting there, and my family members' WiFi when visiting them. My phone is set to switch to available WiFi when in the zone. I was in Atlanta this weekend, connected to my daughter's WiFi, when I again received a notification from AT&T that I had used all my data and was being charged $15 for 1 additional gb. Last month, I even received a notification that I had used the 1 additional gb; thus charging me $30 more on my bill. This is impossible and unacceptable. I'm filing an FCC complaint and will be requesting an investigation. Greed gets you nowhere.

I have had Many phone calls trying to resolve internet issues. Including speed and being charged different than what was told on the phone! I Hate that in order to get any deals you have to be stuck in a 1 or 2yr contract! I Hate that when their equipment becomes outdated they want more money to update! Also sneaky added fees!

I had an iPhone and in no time it started acting up and couldn't use it anymore so I went to Walmart and bought a go-phone from AT&T & it is awesome. Does everything plus some for what I need and want.

I've been with AT&T since it began and I cannot remember a time when they didn't help me with any problems I was having. No questions asked, they just took care of the issue to my favor. Courtesy always! They explained any question I had until I Understood. Prices are some of the lowest I found except for some newcomers. I'm very satisfied and will never leave.

I would probably give a 5 in some areas; their reps are always very knowledgeable and friendly. I am just not really happy with my present phone and I don't like having to sign a 2-year agreement for sure.

I love their service. No drop calls and customer service is very understanding to your needs. They will try their best to accommodate your needs. I'm a satisfied customer of AT&T!!

I had a pleasant visit this week at the Tavares store. The clerk was very helpful and informative. He answered all our question with adequate knowledge. He tried to sale an upgrade but we are satisfied with our current phones. He was also kind enough to show me a few features on my phone.

Too expensive for the average senior citizen. My wife and I are both in our eighties and should not be paying more than 60.00 per month for a cell phone.

The service cuts out quite a bit. Prices have gone up significantly and customer service is mostly rude and uncaring about your issues. Also, the upgrade on their site is horrendous and takes forever to load.

I have had cell service with AT&T for more than 20 years. I find their service to be reliable although billing can sometimes be incorrect and a pain in the rear to get corrected.

I was overcharged in March and having been trying to get a refund from AT&T and DIRECTV from a bundled account. I have spend hours and days since March and still do not have the $396. Also be aware if you buy an Apple phone at AT&T. It is locked to their service and after three tries I could not get two Apple iPhones unlocked to use with another provider. Great while they were charging my credit card every month but terrible when you cancel or have a problem. Phone calls, chats, two trips to the store, up the ladder to managers and still no refund on June 6, 2017.

Had issues with my phone and took it into the AT&T store. The rep took my phone, replaced the sim card and wiped out all of my clients data! He then proceeded to walk around for part of the day with my sim card in his pocket. When I discovered the catastrophe, he claimed to have already destroyed the sim card. It was a huge problem for me.

I was a longtime T-Mobile user but when I moved to another state I had no service at all. I switched to AT&T two years ago and I am totally satisfied with AT&T's service and reliability. It is not the most economical cell company, but they are definitely in the top tier in providing service both in-store and online.

AT&T provides a good service with excellent reception (for my area). I constantly was dropped with T-Mobile. However, they promised me $99 credit on my DirecTV bundle months ago at sign-up. We like the DirecTV with the package but they have not delivered yet. I've gone through a maze of support numbers and online chat to no avail. The only other real complaint I have is that the monthly bill is fairly high and if we (family of 4) goes over the allotted data they tack on an extra GB at $15 cost with no opting out. It should just cut off your data if you go over. It's hard to control when you have children on the plan. Their unlimited plan is much higher than I need to pay.

AT&T landline and wireless service is great but heaven forbid you have a billing issue! They are absolutely horrible! Trying to get to the right person that can help you, on hold for an extraordinarily long time only to be disconnected. I've had to call back several times in an effort to get resolution, tried to get through to a supervisor, they're too busy but will call you back, the callback never happens. Frustrating beyond belief. I've had to call month after month to get my issue resolved, "for sure this time it'll be fixed". We shall see!

I've been an AT&T customer for many years. Their customer service team is excellent. They are fantastic problem solvers. I've used their online services as well as working with an in store professional. They are not pushy sales people but rather work to accommodate your needs.

They are good & keep their word. But they do like to push other companies they do business with. Sometimes don't want take no for an answer & send things constantly through the mail. I also don't like how they offer special packages to new customers but refuse the same package to current customers they already have on the books.

I have been with AT&T since they took over. There have been some issues but I have seen most of these solved over time. They have always tried to solve the problems mostly for the customer when could be done. I believe so much that I added more services from the AT&T line.

AT&T has always been there for me, they have great customer service! They have sent me new phones when needed, of course I have insurance and warranties, but they have never made accuses and been more than polite. If a technician can't help me, they get someone who can. I feel like I have been a problem customer ever since I received my LG G4. I went through 5 LG G4s and then received an LG V20 with problems so I received another LG V20. I have had a horrible time with LG. Great camera, that is about it.

I've had AT&T's service for years and I have a lot of loyalty to them because of the level of service that I've received. They are not perfect in all areas but they provide good all around service.

I have always been able to reach someone for help and most speak English. If you want to speak to a supervisor or want a lower price because another company has one they always oblige.

Customer service has to be great because you will be spending a lot of time dealing w/ them. Whether it's errors in billing or products, there is always some problem you have to get straightened out. It's not worth the time or trouble.

I meet bad people in my life. But these guys are the biggest scammer, racketeer and extortionist that I saw in my life. I'm an AT&T customer for 1 1/2 years, everything went good until June of this year. I planned to visit my parents in Cuba and I was wondering if can I use my iPhone in Cuba on the same way I use it here in USA. I went to store close to my house and speak with an agent named Bryan and asked him for a plan that permits me to use my phone in Cuba.

I've been with ATT for 20 years and the service I received on the 25th and 26th was horrific. Whenever I was transferred to the loyalty department they were far from apologetic and not sincere. Instead they were cold and didn't want to provide information like the manager's name. There is a lack of service and empathy with AT&T Loyalty Department. A simple sorry would've sufficed, or try to care when you're faced with the possibility of losing a customer of 20 years. Isn't that the point of the Loyalty Department? To try to resolve and retain the customer?

I have found AT&T to be a really good service. They have a very friendly and helpful customer service staff and have always found a satisfactory solution to my problem. Their rates have also been very reasonable. I am quite happy with AT&T.

We spend a lot of money with AT&T (as we have mobile and U-verse) and we never get a break on anything. When my sister and I compare our bills, she has a different cost of than I do for the same services. They do not seem fair with their pricing to customers they have had for over 10 years. When I call they try to give us a deal on a U-verse but it is only for a short period of time, then you have to check monthly to see when it is going to expire. I also always have to ask if we have the current equipment. I find a lot of this very disappointing. They do not take care of their current customers. My neighbor went to Comcast because of how AT&T treats customers after many years of loyalty.

They are quick to answer phone calls at support, yet automated system is terrible. The technical department isn't very savvy. They have been unable to fix a problem with my email. I've been customer since the bag phone, so therefore I hate to change. If they continue their lack of ability to fix my phone issues then I will be forced to change.

I have used AT&T for years. I was a Union Organizer for 6 years with CWA and it is important to support workers who care and get paid fair wages through their unions. By using their services, it is a way to support jobs. Furthermore, AT&T has been very reliable and I have enjoyed the internet, Uverse and of course the telephone.

I have been with AT&T for 12 years and I am very happy with them. Every time that I have had a problem which isn't that often they have took care of it with no problems.

It is hard to contact them and when you do you are switched to different people to talk to instead of transferring to a representative you need to talk to the first time.

AT&T wants loyalty from its customers but doesn't promote loyalty to its customers. But demands it. You would think that the longer you are a customer the better the perks. Nope you get good deals if you're a new customer. They do everything to get you into a 2 years contract. Read the fine print services and prices are subject to change without notice.

I have had AT&T for many years because everyone in my family uses AT&T and we can call each other without using our limited minutes. I also have the old unlimited data package and I am probably paying a premium for the service but I don't want to worry about using too much data because I use that feature more than talk minutes. The only time that I called AT&T customer service was to discuss my bill and the fact that I was using more minutes for several months in a row and wondered if I had adequate minutes in my package considering my rollover minutes were being used up. The agent gave me 5000 more rollover minutes and I didn't have to increase my voice minutes because that would last me a very long time. I frankly want to keep my unlimited data package that the other companies are not offering to their customers. Except in a few locations where I travel (northern Wisconsin, for example) my AT&T service has been pretty good.

The store operations need to be more professional and work harder to give great customer service. Great coverage though. But call 611 for existing customers or call their national sales office before getting frustrated.

I have been with AT&T seems like forever. I have been in their stores and can't ever seem to get anyone who is knowledgeable. Had to go to Best Buy to get a straight answer.

Every month I have a problem with AT&T. They say something and don't do it. They don't write things down. One says something and another person says something else. Some are so rude. I've been with them over 10 years and I get treated like garbage. Every month my bill is different. Something is either added on or disappears. This time they really messed up. My husband has a phone for three months then it started not holding a charge so I called them up explain to the lady on the phone what was going on. She tell me to look over the phone make sure there is no physical damage which there was none. She tell me she will send a new phone and then I send back the old one which I did. Then I get my bill. I know it is a $349 charge for phone. I call up again and again and again explaining the situation and all they tell me is it's not covered under warranty because the pins inside one of them is bent.

I have been a AT&T customer for 5+ years. I'm usually happy with their service and customer support. If you ever have a problem, just call them and they are really good about fixing any issues you have. My only problem with them is how slow their data speeds are once you go over your initial data limit. I pay almost $200 a month for two phone lines and service on my iPad. And only get 6 gigs of data between the three. You can increase your monthly data or even get unlimited data (for an outrageous price) but my bill is too expensive as it is for me to increase my monthly data limit.

Representative sold me on the promotion that AT&T would buy me out of Verizon Wireless Contract and give me two new phones. I got the new phones, love them! Did as representative told me to do. Get final Verizon Wireless bill and submit it and will get reimbursed with a gift card. Took final Verizon bill to AT&T store, they scanned it in and said I should receive the gift card within 4-6 weeks. Got a postcard from AT&T a few weeks later saying the bill did not have the Early Termination Fee on the bill and to resubmit within 2 weeks. I went to Verizon, had them to print out the bill and had them point to the Early Termination Fee (they called it something else) and then drove to AT&T gave it to the representative, he reviewed the bill and said everything was there and good to go. He scanned it in and said I should expect the gift card within 4-6 weeks.

ATT Postpaid -forced 2yr contract, not competitive with other carriers-higher prices per line/family. No benefits to staying with carrier to switch plans when there is a family change. More benefits to Prepaid no contract plans. ATT/DirecTv Bundle option- existing clients are not eligible for bundle without additional 2yr contract. DirecTv SVc is worst TV plan with overages, erroneous charges, service breaks, not honoring equipment replacement insurance. High costs after first few months. Billing errors cannot be corrected, built-in default to disconnect chats and cust svc calls-cycling thru uninformed reps who do not have authorization to correct billing "errors" or overcharges. "Retention Dept' exists solely to sweat clients into giving up without getting credit back for overbilling.

Today after nearly one year of attempting via Apple and AT&T with multiple phone calls with people I had difficulty understanding, internet tutorials and visits to the Apple Store and AT&T to enable my Apple ID, I had a stroke of luck in Fort Myers named Jasmin. Initially I needed info on AT&T's 30 day plan on how to handle texting, email and phone calls on my iPhone while in Italy. Once this was taken care of and explained in a way I could understand the very patient Jasmin asked if there was anything else she could help with. Given that opening I mentioned my Apple ID had been disabled and even the Apple Store, after hours of trying, and a call to a supervisor could not help me other than to give me a case number. I just surrendered.

I was offered a "free" phone from AT&T. The representative I first spoke with was Eric. This was back in March of 2017. Well little did I know this "free" phone was NOT free because the promo he mentioned was no longer valid. So I then asked to cancel my order to this "free" phone with AT&T, well for some reason it was not able to be cancelled because the order had already been processed and I had to wait for it to be delivered and I was told to return it. Well I DID! I used the return label they provided for me to use, USPS took take of it and the tracking information says it was "tendered to return agents" which would be Newgistics. I then try to track the package with Newgistics.

After many years as a wireless customer I decided to close my account and transfer my two phones to another provider thus saving about $120/month! The new provider told me what to do to do the transfer. ATT customer service on the other hand was abysmal. It took me TWO weeks of endless hours on the phone, morning and evening (until 9 PM - that is when they all shut down!) of relentless detective work on my end -- and I nearly broke down and gave up -- to finally snatch back my phones and get them unlocked. I had to walk the walk of being on hold forever, having the lines dropped, being connected to the wrong departments (because ATT tampered with my account cancelling my long time regular account and transforming it for a reason that escapes me entirely into a prepaid account so no one could figure where my information was and under which account!).

When AT&T offered me a Samsung tablet for being a valued customer I said "what's the cost," they say "$10 a month and it's unlimited like your phone." I said "I don't use a tablet so if I got it could I take it off later if I'm not using it?" "Yes" she said "of course." That's all lies, there's an activation fee, a second line fee, and you can't take it off until the contract is up or they will really stick it to you. Now, I guess I should have read the terms and conditions, but who has time to read that? But my real beef is that the representatives are allowed to Lie to you. After many many years with AT&T I am completely THROUGH with them.

AT&T Wireless is too expensive for what they offer. Their service has also declined over the last year but they do have good customer service. I would go with another cellular service.

I called AT&T to set up a new account, paid the deposit and taxes and sat on hold for an hour waiting for a supervisor because the agent was incompetent. The agent finally said the supervisor would call me back; I never received a callback and then experienced on an 8 hour nightmare of being transferred, hung up on, and put on hold while no one at AT&T could find my account number, order number, or payment.

AT&T/DIRECTV are running a scam whereby you sign a 2 year contract for a set price, then after 13 months the price is increased. They will tell you that you agreed to a price hike after 12 months of service if you did not add a second AT&T service. Of course they can provide NO document showing that I agreed to any such thing. This is a scam dreamed up by AT&T's attorneys. You will note that their computer gave me the discount for 13 months, not just the 12 months that they stated. Their customer service people (call center people) are ill trained and, for the most part, poorly educated. I guess that's what you get for minimum wage. AT&T AND ITS OPERATING UNITS ARE THE NEW COMCAST!!

I live mostly outside of the states and last year when I came back for 3 months during the summer I needed to buy a phone. I went into the AT&T store and when they asked me what I needed help with I told them, "I need a phone that can be unlocked because I live in Australia and cannot be attached to a plan here and will be moving back there in 2 months" - I stated this SEVERAL times. Without hesitating they walked over to a shelf and handed me a phone and said that all I had to do was pay the first month with AT&T and then call them and the phone could be unlocked.

I have been an AT&T mobile customer for 10+ years - NEVER LATE!!! I called to see what it would cost to add an additional line with unlimited data, text and phone. Told them I got a quote from Sprint for approx $115. (Of course that may not have included the hidden cost) - HOWEVER they quote me $233.00. Ya right!!! Nothing more they could offer. See ya!!!

I was a customer for AT&T wireless for 5 years, NOW I realize how bad AT&T is and had bad reviews all over. I ordered a Fitbit Blaze smart watch on July 17th when it was on promotion to present it as a gift for my brother's birthday. Your team told me that the order would be shipped within 5 days when I placed one and later moved it to Aug 18th as expected ship date and finally yesterday I got a mail saying that order is cancelled. Is this the way you treat your customers??? I reached out to orders team and they said they can't help anymore and didn't even connect call to their supervisor when requested... This is really frustrating... If you don't care about your customers then why would we need to use your services? I am going to take a call about switching my account to another service.

I moved out of OK 3/30/17 and disconnected my internet acct. I overpaid it by $59.00. I have called AT&T 17 times (over 1 hour each call) and have done 2 online chats with them, 3-5 people on each chat as I was transferred over and over. I have even talked to an Acct Manager in Houston. Here it is 5 months later and I still do not have my 59.00 refund. No one can offer an explanation. I have documentation from all calls and chats and still they ignore me. The last call the rep said someone would call me in the next 10 minutes. It's been 3 days and still no call. Then a problem on my cell billing. The rep said I would get a call back the next day (I have that in writing too on a chat). It's been 3 days and still no call... no refund. STAY AWAY FROM AT&T. They are not honest and they do not care about customers. I will be changing soon!

I made a wrong move by switching from another carrier to At&t. I thought their service was better but I was wrong. First, their customer service knows almost nothing on how to explain their billing statement. I spent a lot of days and wasted so many hours of my time to get a realistic explanation on how they compute their charges but it seems like they are the only ones who could really understand how their company works. So I just decided to pay everything so I can get away from this company. I am a reasonable person but waiting for 2 months to get my final bill is the last draw. I should have listen to other people's warning regarding how they treat their customers and run their business. Now I’m a walking advocate to all my relatives and friends on not to trust a company such as At&t. Never again.

My son's phone had pink line, went to AT&T store and they contacted tech support. Support said an update should fix problem, that they knew about problem with that type of Samsung. That didn't fix issue, couple of months later my wife took son back to AT&T. Contacted warranty, my wife told them over the phone that phone now has broken screen. Warranty sent new phone and send old phone back. Got old phone in mail and note saying they are charging 609 dollars for the phone. Went to AT&T and notes in computer don't show about broken screen. But tech called the technician that help my wife and son and he remembers my wife telling warranty about broken screen.

I talk with someone in America I can understand, and they do nothing to help. Twice they hung up. The worst service I have ever seen and I am 62. If I had someone else I could use for a landline I would. I will make sure I never use anything else AT&T. Disgusting service and they should be ashamed.

They say You've been a "valued customer" since 2001 and then screw you over. I pity anyone that has to deal with AT&T! Be aware that changes to Internet, wireless or DirecTV can leave you with unauthorized changes on any of your other devices. What started out as simply requesting my current DSL line to connected to my new residence 6 ft away has been a nightmare. A phone representative said, "A Hotspot is the way to go and nothing will change on your bill. You will save $25 a month". My bill went from $142 to $438. I lost my cheaper data plan (only had on my phone) and was charged for a multi-line unlimited data plans on all 3 phones 2 of which were flip phones. One phone had not been used in almost a year and the other phone for my 90 year old mother.

AT&T has exceptionally horrible customer service. I switched from Verizon to AT&T because their prices were cheaper. I had been reasonably happy with AT&T until I had to call customer service to resolve an internet issue, which has not been resolved. After spending nearly an hour on the phone with not one customer service representative but FOUR (because I was transferred over and over) I finally just had to get off of the phone because I realized they were not going to fix my issue. The automated "man" at the beginning is such a waste of time because he cannot get you to the right representative and cannot understand what you are saying. It was a complete joke. Every person with whom I spoke was completely incompetent. AT&T train your people better. Though, Verizon was more costly they never gave me such problems as this place.

I went to AT&T store to upgrade my iPhone 6+ to a 7. If I took the free upgrade I was not allowed to donate to military. Took free upgrade. Not free at all!!! I am charged and credited $25.67 every month 'til $770.10 is paid off. This was not ever mentioned as the phone was free. Yet there is an invoice saying I owe $769.99. I have been back to store about 10 times to straighten out. They claim the phone is free because get credits- lies, lies lies!!! There is no resolution. If I wanted an iPhone 8 I would have to pay off the existing "free" balance and then purchase a new phone. THIS IS FRAUD OF THE MOST OVERT KIND. AT&T needs to be stopped from abusing the public. My husband bought a phone the same day and is faced with the same dilemma. I have receipts of purchase and monthly bills if I can fax or send copies. This is a very serious situation that needs to be addressed.

Once Again AT&T should get zero stars. I had DIRECTV and AT&T internet and needed to upgrade. Unfortunately they convinced my wife to "Bundle" both accounts which they changed the account numbers so my automatic billing sent payments which AT&T has still not acknowledged. On top of that when the installer came over he stated he could not install a phone line and would make sure it was taken off our bill. Of course it was not. So I got in a billing dispute with them and they said they would take the charges off, they did not. 3 months later I am on the phone with them again and they are claim that I have the service which I do not, and of course still charging me. We are now close to $500 in what I consider fraudulent changes.

AT&T is my wireless provider. I purchased an iPhone 6 from an AT&T store and purchased the Mobile Insurance Premium to protect my phone. Yesterday, I noticed moisture under the glass screen on the iPhone 6 and I attempted to file a claim. When I filed the claim online it finally revealed the SCAM that this AT&T insurance is. AT&T Revealed there is a $112.00 Deductible I must pay before AT&T honors its insurance. Contacting the Massachusetts Division of Consumer Fraud within the Massachusetts Attorney's General office and one of the local television Investigative I Team to EXPOSE THE AT&T INSURANCE FRAUD.

How are they still in business??? They take money out your account unknowingly??? I called and went into the local store and I received apologies and was told to tell the bank to refuse it. Next, customer service overseas? For United States? Why? They don't understand English and I can't understand them. Shame! Wait times on the phone is completely unacceptable!!! Over 45 minutes. Hidden added charges! Last this day and age AT&T should have superb connectivity but NOOOO! I hardly get reception near hospitals and wooded areas!

I was with Sprint for 13 yrs, bought a home in the country and needed to switch carriers for better service. Went with AT&T because 2 yrs ago they still had contracts (I'm one that liked contracts). after 5 months I get notice my contract would be void due to them removing that option. so I go on to a regular plan, no big deal except when I signed up and switched, I was told I would be grandfathered into that agreement *lie #1... Then some how our monthly bills are never the same. We have unlimited plans and never use any added features that cost money. So call AT&T, they have no answers to why our bill fluctuates. They will look into it. Nothing ever changed. Bills still fluctuate.

At face value the unlimited plan sounds great. Even the sales people are not well informed of the restrictions. Didn't realize it until I got my new bill that was suppose to be only $4 more, and was 58$ more. What they DON'T tell you is when you subscribe to the unlimited plan they take away your business discount. I was also told it was only 4$ more to add the hot spot. In reality it was $30+. Luckily when I called, Camden was very helpful, helping me to straighten it out and credited me the $58 after about 45 min. Lesson learned... AT&T remains a conniving company and the unlimited plan is no margin at all!!!

Yeah, I'll strive for accuracy. I am not going to spend more than 1 minute typing this review since I spent 3 HOURS talking to AT&T over the most simple problem.... Called for them to help me with VERIFYING that I hooked up a TV that was previously hooked up with their equipment. 3 HOURS!! Until I got a PERSON in the UNITED STATES that SPOKE MY LANGUAGE. I was ready to pull all out and take to the dumpster... Luckily they had someone in the US that helped me. HATE AT&T.... Will pull the plug very soon.

HORRIBLE! New cust & NOT happy with their customer service. I have wireless & DirecTV thru AT&T. Received my FIRST paper bill & was told my accounts couldn't be combined for at least 2 months. Paid my DirecTV bill & attempted to pay my AT&T bill but every time I try to access my online account (via phone app, pc, laptop OR tablet) I always receive an AT&T error message. Called & was told I could pay my bill over the phone but would incur a $5 fee. Since it wasn't my fault I couldn't pay online they agreed they would go & charge it & credit it back next bill. So ok, no prob. Now I receive my SECOND separate bill from Directv but because I went paperless with AT&T I now only get their email notification telling me I can go online to view & pay. Tried to go online & ONCE AGAIN I CAN'T ACCESS THE ACCOUNT. Same error message.

If it was possible to give NO STARS I would definitely choose that. This past February 2017, I decided to get DirecTV. I had been without cable for over 6 years. I suppose all my angst and frustration I had experienced almost 6 years ago with AT&T had faded and I stupidly thought that getting DirecTV was a good idea. OMG it was NOT. I have had nothing but problems. The AT&T rep... bundled my phone and DirecTV and completely disabled my home phone for the past 5 months. I have called repeatedly to get my home phone fixed... Apparently the fool "PORTED" my number by mistake back in February 2017! So I keep getting the monthly home phone charge and paying for a PHONE that has been UNUSABLE for 5 months.

AT&T has charged me for early cancellation of my PLAN (10 DAYS) and sent me to collections for $50.00 that I refuse to pay. The day I canceled I was on HOLD for over 30 minutes and DISCONNECTED TWICE! Who needs this LACK OF SERVICE? I WILL NOT PAY!

Do not believe anything they tell you. They are not honest. I spoke with someone who said his name was Cornelius who set me up on a whole plan. When the phones arrive and I went to the store for help the bill increased by nearly $100 per month. Horrible consumer service. When I called back the man was very rude. I went right down the street to T-Mobile and they were WONDERFUL. Use extreme caution with this company!!! HORRIBLE. T-Mobile is cheaper and so much better!!!

I am so upset with AT&T... I don't know why they are still in business... They have so much hidden charges and not explaining well their contracts... I sign up with AT&T a month ago... They give me a fix bill for $200 a month for 4 line included 2 phone installment but I was shock when I got my first month bill was $847.00 so I called and they told me that it was a mistake that they charge me 2 unlimited plus line so that's fine... They credit $245 but I am still stuck with $602 but they said they can't do anything anymore because they have to charge me $100 each for 4 line for activation fee which I am not aware and never mentioned.

I've been with AT&T since 2012 and I've never had any major complaints about the service. I have noticed that they have snuck in a few bogus charges to my bill, even after their class action lawsuit, but I decided not to make a big deal about it. Now five years down the road I'm trying to lower the cost of this bill, so I called and told them I no longer needed the cellular data on my son's iPad and my tablet. This would lower my bill by $40. Well I called and the rep on the other end seemed very unpleasant until I mentioned something about cutting services.

At the end of December 2016, I signed up for new service but could not get signal at my home so returned all devices to the store (10 days later) when I was told my service was cancelled. Today, 8 months later I am still trying to get my final bill corrected. At first I was being charged almost 4k for the phones I had returned; went to the store and they called in to customer service who adjusted the bill down to $43, but I had to wait for resolution date which was almost a month later to get final bill and pay.

We visited the AT&T store in Selmer, Tennessee, and were quoted a four line wireless business plan with a free tablet for less than $100/month including taxes, etc. The representative told us that the tablet could be set up to be used as a phone; and, a number was assigned. The tablet never would accept or make telephone calls. An AT&T business customer representative attempted to set up the tablet from the business customer service office but failed. The representative communicated with AT&T service department and with us through twenty seven text messages without success. She even suggested that a supervisor meet with us to check the tablet for defects. We took the tablet to the local AT&T store, and, were told by a representative who claimed to be "district manager" that he could not help us--that we should contact the AT&T Business Office.

Have several devices from AT&T, 3 iPhone 7 plus an iPhone 6 and a tablet. I carry insurance on all my devices. Well now that I need to insure a device they tell me that particular line does not have insurance. Spent 10 minutes discussing insurance with the rep at the local store. Left thinking we had insurance and come to find they messed up AGAIN. Also supposed to have a credit on a free phone and they said I would get a call within 5 days, that was a few weeks ago.

NEVER TRUST AT&T CELLULAR SALES **!! LIES ALL LIES! I have been with them 2 months and I have somehow paid them over 2k!! I still have not gotten my switch plan money to pay off Verizon so I went from paying 358 a mo to paying 970 a mo between the two plans. How is this even legal?? Do NOT trust them period! Grrr...

I have had AT&T products/services for over 20 years. They are training me to not do business with them: Uverse TV was a disaster - numerous repair calls. DirecTV what a basket case - 3 repair visits and still does not work right. I have held on to several bellsouth.net email accounts and they force you on your cell phone to go through yahoo.mail - I hate it!!!

In March 2017, after numerous issues with AT&T DSL service, we decided to change to U-Verse. BIG MISTAKE! AT&T representative came and connected the modem. One month ago, we lost service of internet for 8 days. A contractor cut the fiber optic line and it took AT&T 8 full days to reconnect. At the same time we complained that we had no phone line. Because we travel a fair amount and we mainly use the cell phones, we did not realize until later that our phone line had actually been disconnected. When I called complaining, the bill was paid, no reason for the disconnection, I found out that at the time of change from DSL to U-Verse, AT&T, changed our phone number. No one informed us. No mention of it until last week when I called. Moreover, AT&T continued charging me for the regular phone line that actually had been disconnected.

Do not get roped into a contract with these people. My contract was for $90 a month 18 months ago. That amount lasted a year and I am left paying 170 a month the last 12 months of the contract for Tv that I don't even watch. They offer new promotions. But these are only available to new customers. Not people who have been with them for years. They are not loyal to any customers.

My 86 year-old father changed from Spectrum to AT&T DirecTV's $89 bundle deal only to be billed for almost $140 a month. He contacted them at least 7 times within 3 months and got the run-around. I live in another state so I took on this debacle. After 1.5 hours on the phone talking to 3 different people, no one was able to answer why there was such a discrepancy on his bill vs. the bundle offer. AT&T needs to be investigated since I just learned today from an AT&T rep, who realized she inadvertently ratted them out. DirecTv added channels my father didn't need without his permission. TCM is the most important channel to him and that was included in the $89 bundle. She offered to change the rate and give the basic channels, but I have told her to leave it the way it is since I'm reporting them to the FCC.

My wife and I signed up for ATT with their switch program. I was assured it would be a easy switch from T-Moblie to AT&T. I would just need to submit my final bill for reimbursement. They asked me and my wife if we wanted to keep our old number or get new ones. My wife kept hers I picked a new one. Now after submitting my bill AT&T denied me and my wife's reimbursement because I picked a new number. I was on the phone for hours with customer service and they said they could do nothing and I would have to call the store.

AT&T's service area in Wisconsin is almost non-existent. Three friends (iPhone, Galaxy S6 and S8) have travelled extensively in Wisconsin. We have each discovered that 90 miles from the city of Milwaukee, ATT has no service - of the three, no one could make a phone call for five days. Their coverage maps indicate in that where we were located we should had access to data. But no one could even get 1x and certainly could not make a phone call.

I have had AT&T since the beginning of January. Ever since then it has been horrible. I have had to call every month to tell them my due date needs to be changed, till this day it was not changed until I had to call back. Now they are charging me an extra bill on my account, and when I call customer service the "billing expert" tells me he is also confused on why there was another bill generated on my account. I am so tired of AT&T and I just want to warn everyone that has them. WATCH YOUR BILL because they will try to get over on you by charging you way too much with fees they don't even know about! I am currently in the process of getting away from at&t!!! HORRIBLE BUSINESS, oh wait didn't they have a lawsuit a while back? Lol.

We chose AT&T with DirecTV bundle and iPhone 7 deal. Had to get a two year contract. BIG MISTAKE. Charges are more than quoted. Called over and over and it is a waste of time!!! DirecTV is awful! WE ARE STUCK WITH IT BUT THE SECOND OUR CONTRACT IS UP WE WILL GO BACK TO VERIZON and get SPECTRUM CABLE!!!

I requested a quote from AT&T for a business account in June. The sales rep that contacted me, Jeremiah **, got in touch via email as I initially requested. Even though I included in my initial request the details of the quote I'd like to receive, Jeremiah proceeded to ask me to repeat them, which I felt was unprofessional, mostly since he could have referred to my initial request to get this information. I didn't hear back from Jeremiah for 2 weeks afterward. I wrote him another email requesting an update (replying off of our original email). He AGAIN asked me to repeat my request details AND for which company it was for. Jeremiah could have simply scrolled down in our email conversation to get this information.

If I could give AT&T a minus star I would. I was on the phone for 40 minutes because of an internet issue. My modem had to be reconfigured. I've only had the internet connected for 2 months. For 2 months we've had extremely slow internet access. I did not have time to call AT&T to troubleshoot the issue. When I did have time, I was on the phone for 40 minutes. 40 minutes of my time that I will never get back.

I ordered an item from AT&T. My item was not shipped in a week. On the eighth day I got a mail stating "Thank you for your recent order. We're sorry. The item you ordered isn't available. Call us at the number below as soon as you can to choose another item". They told me that they could not give me the item for the price they put on the website when it was ordered. I have to pay more to get that item. It's horrible. Done with AT&T. Give up AT&T forever.

Billing: when you come off a special pricing, you go to the highest package AT&T has to offer. My bill is like a mortgage payment. Also someone was to call back in 3 days to handle the problem, hasn't called, this put me new billing cycling. Also the unwanted sales call are terrible. "Do not call" means nothing. I am long... Time customer but not anymore. Being retired I can't afford this company. And the government wouldn't let Sprint and T-Mobile merge to fight the high pricing!!!

Switched over 6 phones from verizon. In 5 different cities (my kids live around country) D. C, atlanta, new york, Seattle and Norwalk. All 5 cities (apparently) didn't know how to do the credit for verizon trade in. So cost 3200 usd. "I do apologize but nothing we can do." Also activated wrong sim card, so had to go back to store. Called customer service and they were playing music so loud in office, I couldn't hear what woman was saying. Been to ATT store 3 times and they keep messing up - "I do apologize." Finally I said the ATT store employee should come to my house instead of other way around. "We don't do that." Yeah, but why do I have to spend my money on gas and time? "I'm sorry, but we cannot help." Terrible company.

Terrible service. I've had to change my password numerous times because their website reads that my password was incorrect. Don't even get me started on the service received in the store. There is only 1 employee in Niles, Ohio that actually doesn't behave like he hates his job. Even though he admitted that he does. Believe me, 1 star is over rated!

We got the AT&T Velocity mobile hotpot. I'm sure it's a great product, it just didn't work in our rural area. During the troubleshooting process, I was on the phone with customer service for almost 3 hours. I was passed on 5 or 6 times, and the right hand knew not what the left hand was doing there. They act like they can't understand you, and honestly I wanted to bang my head against a wall. My husband called in and had the exact same experience. BEWARE of their customer service, it really is the worst I've experienced ever.

Hotspot Internet service Unable to complete the setup process due to old account shown as unpaid. Have spoken with several supervisors. All which indicate the balance has been paid twice. Nevertheless it's still showing as unpaid in the new service department. Currently dissatisfied. Will never do business with AT&T again.

We showed up at the time the store (AT&T Wabash Indiana) was to be open which is 9 am. The sign on the door said the store was to be open at 9 am. When trying to get in found it was locked because the store manager (Inju) was running late. So the employees inside was not able to open the store until she arrived. She was not going to be able to arrive until after 10 am. I have to be at work by 10 am so my business that I needed to be done today was unable to get done because the store manager (Inju) cannot show up on time to open the store. Very disappointed.

ATT bundled services has been a terrible experience. They lied, misrepresented, and overcharged on their bundled services. As a 30 year plus cellular customer I was fooled into believing they would provide adequate service. It has been below poor in all areas from signal, customer service, billing, off shore phone reps, and overall a very frustrating experience. Now they want to bill me for their lies and inept service for canceling early. THEY SHOULD BE ASHAMED OF THEMSELVES.

Signed up a DirecTV & AT&T package deal. The DirecTV was installed in a few days. Had to wait a month for my scheduled internet installation. Even with it being scheduled a month in advance, no one showed up despite getting several automated text confirming my appointment. Called to complain and was promised by a "manager" that it would be done the next day. Asked 3 times if she was sure that someone was going to do the install the next day before I called my boss to ask for another day off. She assured me it would happen. I was stood up again. Called to cancel the service and was put on the phone with a retention "manager".

Every month I go thru my bill and most months have to call to have unauthorized charges removed on our small business account. This month I spent 1 hour on the phone with an AT&T Rep. and reduced my bill $173.16!!! Here are some examples of the bogus charges from this bill: $25.00 UPGRADE FEE: My husband simply bought a new phone, the rep did not know why the charge was there, so it was removed.

My wife and I switched to AT&T in December 2016. We decided to make the switch from Verizon to AT&T because we were DirecTV customers and AT&T offered perks for DirecTV customers (free iPhone 7) if we signed up. They also offered a Veterans discount (my wife and I are both Veterans). It took several attempts to get the Veterans discount applied to our account and it required 2 trips to the dealer where we purchased our phones and the AT&T service. I should have canceled the service when I saw what a hassle it was to get a Veterans Discount... To this day 8 months later it's a crap shoot as to whether the monthly bill will include the discount. This month (July 2017) I again see that the discount isn't being removed from our bill.

After several unsuccessful attempts to connect to DirecTV and AT&T Customer Service by phone, I tried AT&T Customer service CHAT. Here is what I Got??? 193 minutes wait time??? Shame on AT&T - this was suppose to be an American Telecommunications icon, what a shame.

I have had their prepaid plan for several months and recently lost my phone in a lake. My plan just renewed earlier today (the same day I lost my phone) and they refused to give me a refund on a phone that is supposed to be PREPAID SERVICE. I regret not having had it on manual payments instead of automatic. Now I have a lost phone with service that is absolutely pointless. It is ridiculous that AT&T would rather lose a loyal customer in the long run rather than refund a silly phone plan for one month.

Customer care the worst! I was spending days in the last years with ATT on the phone with customer care! Almost always this result was 0. I was spending thousand $$ to paying for their mistakes. 6 guys came to my apartment and trying fix my internet, without success. Wow, 15-20 per day my internet is down and I must restart again and again!!! They promised me giving me a discounts and do you know what? 3 times they forgot put the info to the system and only option for me was calling back again!!! Very happy, next months is my last months with them! Shame on you for service like that!!!

I signed up for the special promotion triple play listed below in Feb 2017 for a bundle of $89.99. Since that time AT&T has bill me an additional $75 that I never agreed to pay or for that matter knew what the chargers entailed. I am 75 years old and recently had a stroke so this has been very stressful to say the least seeing that I am on a very low fixed income. I called AT&T this morning at 8:00 am and now it is 10:45 am and I am still on hold with them with no resolve. This is no way to treat a customer!

I've been with AT&T since cellphones came out (20 yrs ago?). Since then I've added home phone, DIRECTV, Microcel, 4 cellphone numbers, apps etc. Without warning, I can't log into my online ATT.com account. I wasn't concerned at first. Then I tried calling to get help, resetting online (which took me to a cancelled account from years ago), an hour long call two weeks ago. This lengthy call revealed that I had chosen, (??) to receive new passwords ONLY by mailing to my billing address! Two weeks have passed. I just spent another 37 minutes on hold and being passed around... to no avail.

AT&T has changed recently, website is different, which I understand but customer service reps are rude and make no attempt to help you. You ask for a supervisor and they don't connect you, they just repeat whatever is on their scripted responses. They have grown so big that, I guess, they don't have a need to keep loyal customers. Sad, even when they previously had people in the Philippines or wherever they were, they were much nicer and helpful. I would rate their new site and customer service department at less than 1 star, if that was available.

So we joined AT&T in December and the experience had been the worst ever! I asked specific questions to multiple people at customer service as well as the people in the store before moving from Verizon to AT&T! I was assured by several people that I would get $650 per phone! I turned in 4 iPhone 6s phones and was told I would receive the rebate in 90 days!

I purchased a Samsung Galaxy phone and watch phone under contract in 2015. My watch phone battery quit working about 6 months later. I was going on vacation this June of 2017 and wanted to know if I could get a new battery since I hadn't use it in almost a year. The attached lady says that they could give me a new phone since I had insurances and they no longer make those watch phones anymore.

I must tell the world about the terrible experience and the complete failure of AT&T. As small business entrepreneurs, our cell phone service is critical to our success and ability to work remotely. Over the last three months, AT&T has shut off my and my husband's cell service because of an erroneous bill of $952. They have drafted this amount from my bank account and kept it for two months after multiple attempts to resolve this error. While AT&T has refunded the money, apologized and said the issue was resolved, two weeks later, we were back to the same song & dance. They have shut off our cell phones two more times including this morning. Every time I have called to resolve the matter, I have start from the beginning of why the bill is an error.

I have applied for 2 times, this is another way to not give people what they offer, I submitted my application and my income that showed that I was eligible and still was denied, what more do they want. They do it and get back to you right before you are billed, I pay my bill on time every month, why are they advertising something they are going to give you. I have Lifeline and still was overcharged. I'm sick of being lied and told something different, it's a bunch of bull, don't get high speed now, it's bull. 13% only get what you pay for is true, my daughter try out my Internet speed and knows it's not what I am paying for. I'm planning on dropping both AT&T and DirecTV, it's nothing but a scam, simple. Their advertising is Misleading,

I am writing this email to your department, because I do not know who else to talk to. Last year I entered a contract with DirecTV to have the service installed in my house. I purchased the service at Walmart and was informed I qualified for a $200.00 Walmart gift card. To shorten a long story, I never received the gift card and have been told by the department that handles the gift card program, "I will not receive a replacement." I have been trying to straighten this situation out since April of this year. I have been on calls, on hold, in chat rooms in several departments and still no one can issue me a replacement card. I do not consider the way I have been treated, good customer service and will give Walmart, AT&T and DirecTV one more chance to make this right.

AT&T does not see a problem with charging another 135.46 for a billing date change. No matter how you explain the dates to me, I only care about the dollar amount I pay you a month. I pay around 180.00 for services, this last month paid 310.00, and next month will be another 180.00. They keep telling me about the bill cycle. I'm like "Can you add." Over 10 agents, 3 managers, complaint to BBB and still no complete resolution after getting a call today from Stacy **, Manager of Office of the President, to tell me that I was charged for the bill. I was told one bill would be higher because of the dates, so the compensation should come from the previous bill being much lower. The bills should total the same monthly amount regardless of the cycle days. RIP OFF!!!

Very stupid. I only get 2 gigabytes of data monthly then my phone is slow. I feel like I'm being punished like I'm grounded or something. Thank you AT&T for making me feel 14 again. I hate this limited data. It's crap and stupid. This company needs to go out of business. There's better companies that have unlimited data. Why can't you guys? You just take money from people and give them crappy ** limited service.

I was trying to gather wireless plan info for Canadian son going to study at US university this fall. Wow, trying to get information was absolute torture. Relentlessly put on hold, lied to, transfered to automated system only, given wrong numbers and purposely disconnected. Spent 2 hours yesterday and another 2 hours today with very useless reps. They said they couldn't access the website, couldn't tell me where on the site to go and then sent me to a newsletter site dated Feb. 2015. Verizon, T-Mobile and many smaller ones were so much better informed and actually interested in getting our business. Needless to say, not going with crappy AT&T. If that's how they treat a potential customer imagine how poorly you would be treated when you're a client!

Lied to get me back and didn't keep their word. I wasn't happy with the prices on my AT&T account, they went up. I told them I was going to switch to Sprint if they couldn't help me and they said "Then switch" even though I've been a loyal customer for 17 years. So I did. I was happy with Sprint because they were paying off my AT&T last bill and giving us 2 free iPhone 7's. When I called AT&T to find out when my last bill would be generated, they were very upset that I switched and was surprised that the agent let me go so easily. I was transferred to the get a customer win back department and they did everything they could to offer me amazing deals. It was so good, I couldn't pass it up. So I cancelled Sprint and returned my iPhone 7's and went BACK to AT&T.

I have been battling with AT&T for 2 weeks concerning charges over a bait and switch offer. I was informed that since I was such a "loyal" customer that I was eligible to receive a Samsung tablet for only .99. No strings attached and was not advised of $45 activation fee, 2-year contract, or $10 monthly additional line charge. I have been with AT&T for 20 years. I have spoken to a dozen customer reps and made 2 trips to AT&T stores.

I had been with this company for 12 years now. I decided to add the last two years of my service DirecTV and U-verse bundle package. I was told I can get all three of my services into one bill (Wireless, DirecTV, U-verse.) Unfortunately, this was not correct. I got my service shut off when I was out of town and I had a credit card on autopay so I was furious. Happily they did reverse the charges however it was a great inconvenience and this problem kept going on for a whole year. For 2017 myself phone bill goes up because I'm grandfathered into unlimited internet data. This month I just finally said I had enough and wanted to cancel my wireless service however, AT&T lag he gave me the runaround. They also were very rude to me and hung up on me several times. At this point in time I tell everybody stay away from them until they actually get their act together because obviously they do not have their act together.

After almost 10 years as an AT&T Wireless customer, they for whatever reason unblocked me & my husband's names from our wireless numbers and made them publicly listed without our consent or even notification. We were initially notified by a third party. I've spent 6 months repeatedly calling them, spending hours on the phone with zero resolution. I've spoken with no less than 20 different people in 10 different departments. No solution, and no effort to remedy the situation whatsoever. Except they asked if we wanted to change our numbers, that won't work. AT&T continues to violate our privacy. The saga continues.

My mother-in-law lives in Cannon, Kentucky and during the past several months she has been unable to use her call phone unless she is in Corbin. Why is that? My husband is paying for this service and we are not happy. She lives alone and this is not a good situation. Why does AT&T not have a tower in that area? When her sister comes to visit she has Verizon cell phone service and does not have any problems. This situation has become increasingly worse over the past several months. We have been with AT&T for many years and really do not want to have change cell phone service. We are hoping this may be resolved soon.

The customer service is horrible. No one does their job. Lots of mistakes, no one knows what's going on. I had to take two days off work because they made two different installation dates then Installed internet in my home that don't work. Said it'll be working in an hour. Here it is after 8 pm and it still don't work so I. Have to wait another day for someone to check it. SERVICE IS HORRIBLE, CUSTOMER SERVICE IS HORRIBLE. MY FIRST EXPERIENCE HORRIBLE.

After being with ATT for 7 years no problems until 2016 to July 2017 When I moved to Goldsboro NC. First I was a customer with ATT in Albany NY. Had some billing issues that were easily fixed. Now having billing issues. I was with ATT before the Addition of DirecTV. Move to an area that I could get DirecTV, it took 7 months to get the cell phone and DirecTV bills combined and the due dates to when I could pay them without being late. 7 months of it has been put together as one bill after talking to several reps and supervisors with the assurance they had changed it. DID NOT DO IT after stating that it was done and that they would be together on the next bill. Next bill came not together, more calls and more talking to supervisors still not done.

We were told we got buy one iPhone 7 get one "free." The bills were strange and were not following what the man said when we signed up. We did it because of free phone. Never told we had to wait 30 months before leaving. Had to pay almost $600 for my "free" phone. Add insult to injury, the same guy in Denver who sold us on this ad, was psychologically abusive and extremely personally rude to me when I wanted to pay off both phone and run somewhere else. He said he would throw me out of the store. For what? There is a camera to verify I was doing nothing.

AT&T is worse in customer service. My billing cycle is from Feb 27th to Jun 6th and I paid my bill in middle of February month for 179. On Jun 6th I switched to different carrier and still they are charging me 27 dollar bill. I spoke with 4 different representative and they are all giving me various answer that what the bill is about. Even at the end I spoke with manager and he told me that "Sorry you do not need to pay a bill and we will take care of it." One month later, debt collector send me a bill. I called AT&T and ask them what happen, "You were going to take care of it and stupid people told me that there is nothing like that written in previous note." They are just ripping off their customer. Worse customer service.

I was told two months ago that they could lower our plan price by $30 (and give us less data). Yet here we are, two months later, and our plan price hasn't changed. I've called their customer service multiple times and been told conflicting information. But the bottom line is that they won't do anything. We are more than happy to go elsewhere as we can get unlimited data, but at this point it's the principle. AT&T clearly doesn't feel that it needs to be competitive, and they clearly don't care about their customers anymore. Stay away from them and go where you'll get the most bang for your buck.

AT&T has got the worst service and worst price. We have been using AT&T for a number of years now. At first, the service was good, but recently the service has become terrible. So we are leaving AT&T as a group now.

On Saturday June 30 2017, I went to the AT&T store in Covina, CA, located at Eastland Center. I spoke with Lauro or Lalo, My issue was my Apple iPhone 6s+ did not recognize wi-fi at all. I couldn't get in to my maps for directions, couldn't get my email, etc. He could not fix it, but he said I have 2 choices: I could start a claim online and send in my phone, or I could buy a new one. At first I was going to create a claim, but I can't be without my phone for work reasons. So I decided to buy a new iPhone 7+ since I have an upgrade available, and traded in my old 6s+ for an credit of $230. He told me if I needed anything, I had until the next day before my phone would be sent out. I asked what time they were open the next day, which was Sunday, and he told me they close at 8:00 on Sunday.

I have Two Att wireless phones and my husband have an DirecTV account. On May 5th I paid $224.75 to Att wireless and placed it on my husband Direct Tv account. I notified them of the mistake and they kept sending me back and forth saying they both would take of the matter... On May 8th, my account was -224.75 from AT&T (Recurring Card Purchase 05/05 ATT*Bill Payment 800-2882020 Tx Card...)

Don't even know where to start... but here I go: Bought go-phone April 2016. 2 months later, phone messed up. Called customer service, they couldn't help me figure out how to fix it so they transferred me to another dept. Told them I had the receipt & wanted new phone. They refused. I got online & learned how to "fix" phone myself. 3 days ago I ran out of high-speed data so I called customer service, paid 11.03 for more data & was told it would be effective immediately after we hung up. LIE. Three days later, I still have no high speed data but my checking account sure was deducted??? My phone bill isn't due until 7-3-17 but they deducted the payment out off my debit card on 7-2-17! Still, no high speed data! SORRY??? Then 3 weeks ago I go into store to ask to change my number... 30.00!! INSANE!!

At&t is a bunch of crooks!!! Agreed to sign up with att a couple of months ago which includes Directv. The plan I chose was $185.00 a month. Received my current bill and it's $200. When I called they said a discount from 15 months ago expired. There was no discount that I can ever remember. This is the kind of BS that happens when companies merge and less competition. Companies have Congress in their back pockets and can pull this on consumers!!!

I took my daughter and granddaughter into the Murrieta, CA ATT store to move our family plan from Verizon to ATT. "Eric" waited on us and assured us that with 4 new iPhone 7s, our service would cost $285 a month, but with my 15% law enforcement discount it would be $255 a month. (I told Eric I was retired and he assured me I still qualified for the discount) Great deal! So we decided to go with it. Eric suggested we get 4 iPads at $99 each and told us it would be $1.00 a month per iPad. I made sure I repeated, "So, that's only FOUR DOLLARS more a month on our bill? For exactly the same unlimited data and voice as our phones? Are you sure, cause that sounds cheap" Eric said, "yes, $4.00" So we got iPads.

I have been a customer for 20 years and had always thought we had a great working relationship. I had been with them longer than my marriage for heaven's sake. And I was happy with the services. But then I ordered my iPhone and we have not been on good terms since. The phone was not delivered when they said it would and then they told me it was because I live in a bad area and couldn't leave it on my porch. I live in a gated community and packages are routinely delivered at the guard shack. Truth was it had not been sent. Three weeks later I got the phone.

I have had multiple terrible experiences with AT&T's customer service department. When traveling to Canada we requested international service. We were told we could pay approximately $6 more each month and receive data, text, phone services (plus an additional gb of data) to use while roaming just as we do at home. We started getting warnings about excessive use $100 here, another $100 there and then the sent us a bill for about $700.

Service was disconnected. Was 11 days late, was set up on auto draft. I contacted AT&T and was told that the auto draft had been canceled. I had been out of town for 8 days unaware that the draft did not go through. When I arrived home no DirecTV, no internet! I contacted the bank and saw the payment had not been drafted, contacted AT&T and made a payment and explained the situation, set it back up on auto draft. I was told service would be restored in 2 to 3 hrs. Service was not. Contacted them back the next day was told sorry there was nothing they could do till the following day! They immediately withdrew payment from my bank account and they are going to take days to restore my service! Of course I am still having to pay for the days that I don't have service! AT&T as soon as my contract is over I am switching companies!!! This is uncalled for!

AT&T unilaterally locked me out of my account due to some supposed fraudulent activity being detected. I would appreciate this security effort if it were handled professionally, but AT&T did everything they could to piss me off and alienate me as a customer forever. They obsessed about some mysterious 4 digit code that I supposedly created years ago and no longer have. They provided no other way of accessing the account over and over and over and over on the phone. When I went into one of their retail stores, the representative, with my photo ID in hand, actually suggested I establish a generic code of **. Their own people suggested a code that would provide ZERO security. So what in God's name is accomplished by locking an account and then suggesting a generic code for future access. That meeting happened in the early afternoon on 5/27/2017.

I recently switched from Verizon to AT&T. My first bill was fine. I paid all of it and more. I get my second bill and there is a deposit fee for $750! I have no idea what this is for. I call them and first I'm told it was an error with the new website because they are updating it. She says, "Don't worry. It will be fixed." A week later still not fixed. I chat online and they tell me it's because I received a double promotion and, "You can't receive a double promotion." We have DirecTV and that was the deal that was offered to us. Now they aren't going to honor it??? What?

I have very bad experience with AT&T. It's almost 2 days my internet is down & it's a business account. We are losing our business. Every time call they gave me a another ticket but my issue is still same. They didn't resolve the issue. They don't wanna send any technician.

Had a warranty on my phone for loss, damage or stolen phone. Phone kept shutting off so I called to have my phone replaced. I received my new refurbished phone. Sent back my phone which kept shutting off... not damaged. I received my old phone back in the provided box and about 2 weeks later I received the old phone back with a hairline crack in the corner and a bill for $619.00. Called AT&T, told them that it wasn't damaged and the person from AT&T didn't send me to the right warranty department. I didn't know that there was more than one warranty department and there was nothing I could do even if I paid for a warranty. I got screwed so be careful with their warranty.

I am disappointed with AT&T Switcher Program. Six months ago I took advantage of the AT&T switcher program to add three family members to my account. The in-store representative told us to upload the last bill from our previous provider and AT&T would pay the remaining balance of the phones from the other provider. Today I contacted the Reward Center and they told us that we were not eligible to receive the rewards because we didn't turn in the phones. We purchased three new phones from AT&T when we ported the numbers. Their rep said we had an option about keeping our old phones or trading them in.

We've been with them 10+ years. I was always very satisfied with the service. When there were problems Customer service was always very helpful and I was more than satisfied with solutions offered. I recently called about a possible phone upgrade, and the rep wanted to look over my plan to see if it could be improved. I was told the new plan would save me 15.00 on my bill and get me protection from data overcharges. 15 less sounded good, so I said "sure". The next bill I got had instead jumped by 60 dollars. So I called - The first CS rep on this occasion couldn't seem to understand what, why, or how to help. I became frustrated.

Every time I call AT&T/DirecTV they seem to have no clue on how to help with any situation. They double charged my account. Now it will take up to 10 days to get my money back. They still owe my 2 rewards cards one for 100 and another for 200. Still have not got anywhere with the cards for over a year. I have constant service interruption service for internet and of course when I call I get nowhere. Stay for away from AT&T/DirecTV. They dont care. They just want your MONEY.

When purchasing a iPhone from AT&T store no. S923 on Lankershim Blvd in North Hollywood, California I was told that with my iPhone purchase I could receive an iPad for $100. They did not inform me that I was also signed up for two years contract on additional line for the iPad. I specifically asked the sales rep at the store if there would be any additional charges to my bill. Within two weeks I started getting increases on my monthly AT&T bill. I noticed there was a fourth line on my bill so I called and they told me it was for the iPad. And if I want to change it I would have to go to the store. I went to the store and spoke with a manager David. He was very reluctant on helping me. In fact he kept a poker face to the whole conversation. He told me that it was my responsibility to read the entire receipt before I left. My husband and I both specifically remember asking the sales rep if there would be any additional charges. He told us no.

No surprise they do not have a rating portion of this page! Spent 3 hours on the phone with their customer service, for something that had already been resolved a year ago!! Representative was rude, condescending, and argued. Had to talk to 13 people before we were told that WE WERE RIGHT, there had been a miscommunication with DirecTV (which DirecTV told them we were correct from the first 5 minutes in the conversation but AT&T continued to argue with them as well). No apology. No nothing. I am sure they will be bothering us again in 3 months forgetting this conversation, and never correcting what they promised to tonight. JUST LIKE THE LAST THREE TIMES!!?? If you are remotely thinking about AT&T RUN ANYWHERE ELSE. There is ALWAYS an issue that takes a minimum of 1.5 hours to resolve with their "customer service". HATE AT&T!!!

I am very disappointed with AT&T customer service, they are very rude especially the ones that call themselves managers. I spoke to one, her name was Amber, trying to dispute some roaming charges on my account but instead of being helpful or explain to me with courtesy she was very rude telling me that she does not believe what I was saying. I spent more than one hour on the phone with no resolution. I asked to speak to another agent. She told me that I had to call back again and go through the automated service. She told me if I wanted to spend my whole day on the phone I could do that. It was my time to waste. I can't believe that is how they treat their customers. I will be switching my service as soon as I can.

Did not even sign up for AT&T and started receiving bills for internet, which I never ordered. Called and cancelled on 4 different occasions because I kept receiving bills and emails. I was given the run around on the customer service line for weeks with a different answer every time. I was assured it was canceled, then I started receiving wifi equipment in the mail, which I returned. But alas, I still was sent a ** bill for $500.

Biggest mistake walking into the ATT store. I have been a customer for over 10 years. I was there about a new phone!! Not DATA OR DIRECTV!! The salesperson was trying to sell me the DirecTV and data plan. I made it very clear that I didn't want either plan, due to ATT data is terrible and I have Comcast. Those salespeople were like a bunch of slimy snakes ready to bite (At this time my mother had died and I was away from my home for 2 months). When I came home ATT had sent me the equipment to hook up for the data plan!! The manager at the store signed me up after I told him NO. He was trying to make his quota for the month, and used unworthy tactics.

I have had so many problems with AT&T. I moved two lines to Verizon. AT&T cancelled my phone multi-line phone insurance coverage. When I attempted to file a claim with Asurion I was told I had no coverage. AT&T admitted their mistake and reinstated the coverage and said since I didn't cancel it, Asurion would cover the damaged phone. Asurion will not. AT&T made multiple promises regarding this problem and their last and final "offer" is for a $50 credit toward a "GoPhone" to replace an iPhone 7s+. Totally laughable. Between 2 houses, internet, TV, home phones and 5 cell phones I pay/paid AT&T over $10,000 per year. They refuse to do what is right and resolve a complaint because they hope people will just go away. They win, I will go away but will make an effort to spread the word. I also intend to file a claim against them through our local courts. Never make the mistake I did of doing business with a company like this.

You can sign a 2 yr contract, pay out the phone if you sign for a free phone on promotion. The fine print says they will keep your phone free of charge to them. If you make a late payment and YOU will pay for 2 yrs. NO credit given. I got scammed. I thought they were legit and nothing to worry about. Wrong.

I bought an iPhone from Apple store and entered an loan agreement with Apple's financing bank Citizens One, subsequently to that AT&T started charging me a monthly installment for the same iPhone. I've called numerous times about the double charges and several times before I was told that they found where the problem was and my account would be credited for the 8 months charges at the time of the call, two weeks went by and nothing happened. I called again and was told that Apple had to supply ATT some info, I drove 35 minutes to the Apple store and the guys at the store called ATT on my device and 3 hours later it was all rectified and a credit would be on account within 3-5 business days.

Bait and switch pricing - We switched to AT&T and were told we'd get 4 lines unlimited at 190.00 a month. We went into store and were told they had a deal buy one get one iPhone7 Plus and they'd buy our phones from us for 650 each which they didn't give me the 650 for each phone. Said one was damaged or something. That wasn't true. And I was also told we'd get 650 each line for switching to AT&T. I haven't seen that either by the way. When we left the store we were told the bill wouldn't be more than 250 a month with everything including insurance so today I call because my bill is like 365.00. I am told the bill will be running 300.00 a month. I explained everything and the lady switches me to her loyalty dept. What a joke!

I recently done the switch to AT&T. I was with T-Mobile for many years and thought the service was bad. I was told I would receive a certain amount when I turned my final bill in for switching. Boy was that a lie, I didn't even get a quarter of what they said I would. No one will even answer the phone at the local store... I hate that I ever switched to AT&T. BIG MISTAKE!!!

On 6/5/17 I contacted customer service through chat to set up a payment arrangement. I informed the rep that the system was stopping me from going past 6/16/17 which was strange. The rep than stated no problem I can push the date out to 6/25/17. We both agreed that was ok. I then received a confirmation text message on 6/5/17 at 10:34 am stating the 6/25/17 was confirmed for 280.84. On 6/15/17 I received a text message at 11:21 am stating, "This is a reminder that your payment arrangement is due 6/16/17 and failure to pay will result in suspension." I immediately contact customer service through chat again and explained the situation. I was then told that whoever the rep was did not put the payment arrangement in for 6/25/17 but for 6/16/17. I told the rep I have the text message confirming that the arrangement was for the 6/25/17.

I went to AT&T and bought 2 wireless lines and when I got home I noticed all the misleading charges hidden in the process so I decided to cancel the order. Well the order has been canceled for about 3 weeks and today I received an email stating a payment has been processed!!! I called several times their customer service and they hang up on me 2 times and on the 3rd time the person told me they don't process refund and that I would have to call my bank to deny the transaction. I can't believe a company like this doesn't process a refund. I can't believe the nightmare this has turned. STAY AWAY from AT&T. I never had a ridiculous problem like this and this is a shame.

I am a client of AT&T for 14 years. TMobile has a better offers, so Tuesday I opened an account with TMobile. I immediately connected to an AT&T agent to cancel my and my husband lines and I was on the phone for an hour. He said that he cancelled my account. After couple hours later, I noticed that our phones were still active. I had to pay $290 to AT&T as ETF. After that AT&T should unlock the phones for me and my husband to be able to use TMobile sim card. They started the process. Because they didn't see my payment, they couldn't unlock the phones.

Called AT&T. They lied to me about cost of data plan, and encouraged me to change plan. They hung up on me, customer rep was rude and when I was explaining circumstances regarding my data plan he kept interrupting before I could finish. I think AT&T is a scam with their data plans and add charges that are not accurate and if you dare to question they will not answer at the 611 once you have caught them in their deceptive and illegal transactions.

I was in need of new phone service around Nov 2016 and AT&T was having a big promotion through Walmart where if you bought a Samsung J3 you get $150 off the phone and $100 off your statement. If you bought an iPhone 5S you'd get $100 off the phone and $50 off your statement. You had to establish an account with AT&T for at least 2 to 3 months before receiving the credit. I did exactly what I was suppose to do as a customer and after the second month there was no credit on my Bill. I called for the first time and spoke with an AT&T representative. They told me to wait til after the 3rd month and it should be applied. If not, then they said to call back. Well it wasn't, so I called back. I was on the phone with them for about an hour and they said they'd have someone call me back. I've done this every month trying to get what was due to me after fulfilling my part as a customer up until now.

AT&T has the worst customer-service possible. 2 years ago we ended our contract. Today we received a call from a collections agency about an overdue bill. Hmmm, first of all we canceled our service with nothing outstanding/due and now I'm told that we never paid our cancellation charge. WTF! So we called customer-service, we get an absolute runaround with the technician. She states that we paid our bill at the end of May 2015, sees that we called in June of 2015 after trying to collect proof of our cancellation papers. Then called corporate to complain about not receiving our final paperwork. Only to tell us that "you will still owe such bill". Um, excuse me if it shows we paid our bill, and your computer log shows our original complaint, as well shows that we were in good standing after over 10 years of service and paid everything. How exactly do we owe anything?

I've been talk to 3 different kind of customer service. They didn't provide me a good information and take it too long to answer your question and keep you in hold. The one gentlemen asking me about my information and I provide him, he keep on asking and asking on me... over and over. Sorry I hung up. Customer service needs to be well trained. We pay a lot of money for this courier and they wasn't provide you a good answer for your question... and the last lady I talk to always wrong to answer on me... Dissatisfied. I'll changed to T-Mobile... at least a lot cheaper.

I have been trying to resolve the same billing dispute since January 2017. I have disconnected, put on hold to be transferred again. The unified billing is completely separate and apparently has no direct number. No one seems to know how to get a call to the unified team without disconnecting the call or sending it back to the automated system, only to start all over again. ATT changed their service area which dropped my house. When I was forced to change providers, they insist on charging my $1500 in early termination fees which I was told would not apply due to them dropping me. That was 6 months ago.

Went to Detroit for 2 days, AT&T decided to think I was in Canada instead so I got a text that said "Your international data charge exceeds $100.00..." Great. Never left the USA. So I called customer service, first time they were semi-helpful, took notes on my account and said they could remove the "fringe border charges" (believe that's a thing?!) at the end of my current billing cycle. So the cycle just ended, I called back, they had no notes on my account and had me talk to three different departments while on hold for over 45 minutes before I could get to billing. Billing department said they couldn't open my account because the fraud department has locked the account. WTF... Where was this heads up 456 minutes ago or ever at all?!

I went to the Fairfield Black Rock, Connecticut location where I was to get my charger cord from Mel & the manager was Aurrie. I got there at about 1:20pm Monday June 12, 2017. I was promptly told they would not replace the phone cord that would no longer work in my phone because it works in other phones that he tried. I told him I brought a set, a house & car charger set. The car charger still works in my phone, this house charger does not. It should not matter if the cord works in other people's phones, I need a cord that works in my own phone & I was told I would be given that as long as I held on to the receipt. He said no. Even though I was given a warranty of replacement.

For the first time in 10 years I'm very disappointed with AT&T. I received an email indicating as of March 2017. I will be charge an additional $10 charge on my grandfathered unlimited plan. The email indicated that I could either change my plan or cancel my ATT services without a termination fee. I would have to cancel the plan after the March 2017 bill. I did, I switch providers on May 8 2017 and now ATT is charging me a termination fee plus taxes. I called and the customer services representative stated that there is no record of such email and that I must pay the termination fee. ATT after 10+ years this is how you treat your clients.

Had an issue with activation over phone so had to go to a store. I was told to ask for manager and to explain that I was disabled and that they need to assist me in setting up my service. When I got there, I told the employee who greeted me that I was told to come to store and ask for manager. He went in and came back out and said he would be with me in a couple mins. 15 min later, I asked another associate, and she responded that the manager was on a PERSONAL call. I asked if she could mention that this involved service to a disabled person, and she gave me an eye scan, with the result you aren't disabled (I have bipolar disorder, it's not visible **). The manager came out and told me to leave the store because I was lying to employees and making the other customers uncomfortable. The word mental appeared at one point. Great way to welcome people to AT&T.

I have mixed feelings about this cell phone provider. When I originally switched to AT&T, I was told they'd buy out my contract from my current provider. After I switched, they told me no. It cost me $200 and I was very annoyed and almost switched providers again. However, the rates for service were half of what I was paying so I figured I'd make up the $200 in a few months. I have something called a Go Phone. Since I automatically renew my plan each month, they give me a discount of $5 so it costs $40 for everything. I still wonder if there was a bait and switch going on but it may just have been an honest mistake by an ill-informed rep. Beware of promises to buy out an existing contract. Otherwise, I'm very pleased with my phone plan.

For over 6-7 weeks now I have had horrible cell service. I've called customer service & they are handing out nothing but lies! I am stuck with AT&T because no other service works where I'm located. I'm paying a large bill for phone service I'm not getting. I have missed 3 emergency calls, one of them the person died shortly after! What does it take to get the service I pay for?? If you can't deliver the service that I pay for then I should have a discount on my bill until the proper service is restored!!! I am going to have to start contacting all my state representatives for Michigan both at the state & federal level & see if they can look into the way this company is treating their customers. Time for AT&T to be put in their place!

AT&T is a great company and is the best for service out in our rural area. However, they are expensive. Also, I've spent countless hours working with customer service trying to fix our internet issues. I usually spend an average of at least an hour on the phone getting passed around and having to explain every time what the issue is. Very frustrating!!! However, the customer service agents I have dealt with have all been friendly and have done their best to try and solve the problem. I have done away with the hotspot internet, so hopefully the problem has been solved.

We purchased my son a new iPhone from AT&T in 2015. Along with this outright purchase (we did not sign-up for the installment plan), we purchased the insurance plan through AT&T which is serviced by Asurion. In November 2016, my son's iPhone stopped working entirely. We filed a claim (claim ID: **) through the Asurion insurance, paid the $100 deductible, and we received a replacement iPhone on November 7, 2016. Everything was fine until we switched phone carriers on June 3, 2017. AT&T would not unlock this phone because they stated that we owed money on the installment plan based on the phone's IMEI number. I explained that we never purchased via installment and that we had proof of outright purchase for this phone.

I am on my third LG V20... It's sad you have had a brand-new phone since March of 2017 and haven't had a chance to use it and you would think customer service would try to help but they only think about their pockets. Be careful people. They go by the purchase date instead of when you actually get the phone activated... sad. Then you get the runaround. I don't want another LG product and I was told I could get the Samsung Eight Plus for a replacement but of course I would have to use my upgrade which I'm not going to do... remind you I have four lines I'm paying for plus DirecTV. As soon as I do some research on other providers and find one I'm satisfied with they can go to **! They are liars and should really be ashamed... I hate AT&T. I should have listened when people told me not to mess with them. You live and learn!

Good customer service via telephone but so so if you walk into a store. Lot of the reps have no idea about handling customers. I would prefer and always do my business on phone and avoid walking to stores. They need to have better Customer Service Reps at the stores.

Been with them for 17 yrs. Yes! I like them! I don't have hardly any problems and when I did, it was resolved professionally. It's hard to understand the call centers that are in another country. I also find them ruder than Americans. Nevertheless, I love the service and will continue to do business with them.

I thought I had cleared up a problem with my AT&T phone bill involving incorrect charges. I was told by an AT&T representative that the charges were "dropped". This was again verified by another AT&T agent via phone, when I called a few days later to double check (because the bill had not posted yet). But, when the bill posted a week later, the incorrect charges were still there.

I've had no choice to have service with this WORTHLESS COMPANY for 5 years now!!! We just changed out our modem for the 3-4 time and it's worse than ever! Because we cannot get Wi-Fi service our Verizon bill has been $450+. We have complained constantly but when they come out surprisingly they get a perfect signal!! I have this automatically withdrawn from my checking account monthly!! I've been ripped off for the past 5 years so I'm seeing a lawyer tomorrow! I have no other company to change to and they know this so they do NOTHING!!! I'm sick of being overcharged for NO SERVICE and being overcharged on my Verizon bill because my family of 5 have no wi-fi!!! Lawsuit coming your way!! Anyone who reads this should do the same!! AT&T is just ripping all of us off!

AT&T is a great network. I think it's a good phone carrier for business. And if you don't mind paying extra, then it’s good for personal too. They are good and reliable but expensive.