AT&T Wireless Reviews

Signed up for BOGO 10 months ago. ATT still charging us for both phones. Nobody is willing to help. When I called the customer service people said they will submit a case but no one is trying to fix the problems. Stating we did not qualify for promo, which is we did. We upgraded 2 lines and even added a new one. But ATT keeps coming up with new excuses for why both phone installments are still showing on my bill. I've been a loyal customer for years, never late on the payments. But nobody is fixing anything. Be aware. They are just trying to make sale. Gonna forward everything to my legal team and let them deal with those crooks.

Wasn't AT&T part of the original Ma Bell? Those people who founded phone service? I have had AT&T cell service in some form (was Cingular) for almost 20 years. We lost cell service during tornado warnings in the middle of the night during Florence and did not realize we were getting no warning for a tornado headed our way because our cell service was out. Been without cell service for over 36 hours now. Our neighbors with Verizon, T-Mobile and Sprint all have cell service. We lost AT&T internet on Thursday before the effects of Florence really even hit us. I am so unhappy with them and just incredulous!! Have had no internet for over four days.

I am thoroughly frustrated with ATCT's customer service or the lack thereof. This past Saturday, I spent 5 hours on the phone with them getting passed around the world, hung up on, on hold for over an hour, and then told in a recorded message that the office was closed. Now, it is Monday, and I'm trying to get the courage to start in again with them.

I had an awful experience in the store and company in general. I was told I was going to received a bill and it was a lot more. I returned both of my phones within the 7 days of the purchase and the company is charging me the entire month 290$ for 2 phones I only used 7 days. I had to call 3 times to cancel the service, they don’t do any of this at the stores. The experience has been an absolute nightmare. After this, I am also canceling my internet service with AT&T. Very disappointed. Very unprofessional.

Your disconnect fee is waived 3 times, after disconnect, your bank account is pilfered for the same and an extra month's billing. Returned as a credit with no way to recover, no reps, no AT&T office lie.

The sales person give untruthful information, trick customer sign on the sales. When I called the customer service people said they will submit a case but no one is trying to fix the problems. Until now we still have phone did not connect when people calling.

There is no honesty and integrity. I call customer service to add a line to my wireless plan. Customer service did not explain fee on upgrade also they told me that will remove activation fee but they did not. This is not way to do business. I am with them over 6 years. I am planning to move to different company.

I have international roaming charges from going overseas. I arrived back in the US and called AT&T customer service. They transferred me to their international billing department. The customer service representative promised me he would note an "adjustment" to the bill. After a month later, I received a bill close to $600. I contacted their customer service department and found out he forgot to type in an adjustment number and that I have to pay in full. The charges are valid, but after promising me an adjustment, I had no idea they were going to charge me in full. An AT&T customer service representative typo just cost me hundreds of dollars. I am looking for another service provider and also get as many people to join me and do the same. Look for a better phone service provider.

I was going to switch to AT&T, I ordered the phones, then the same day-actually a couple hours later decided to cancel the order. They said the order had not shipped so we could do that. A few days later the phones came!! We tried to take them to 3 different stores, they wouldn't take them, said we had to mail them. So I did. I took them to the USPS and put them in the dropbox. So now they are trying to say that they didn't receive them and charge us $2200!!! I am livid right now!!! This same same happened to me with Comcast a few years back. What is up with these companies?!? They can track the phone itself any other time, but when it comes to ripping a consumer off, they aren't going to do no such thing. So how do I prove I sent these back? This has been an ordeal trying to get these damn things back! What can I do? Does anyone have any suggestions?

If you are reading this review, do not use their services. I enlisted in their mobile phone service and it came with a free tablet, only had to pay an extra 10 dollars so I can share data with the tab from the mobile phone. I did automated payment but my bill would increase indiscriminately, I called them and they claimed that I made an international call, which I did not, this happened multiple times. I switched to a better provider 2 months ago, after paying off my phone, but they are still billing me monthly. PLEASE, DO NOT PATRONISE THEM, THEY WILL STEAL YOUR HARD EARNED MONEY.

This is a very frustrated customer who have had a bad experience with this services along with bad experiences with customer service and technicians. At this point the only thing I can do is to contact the corporate office to file a complaint and to contact the Consumer Affairs division to put this company on blast. How I am being treated for services I am paying for is totally unacceptable and would like for someone in their corporate office to reach out to me to further discuss. Totally frustrated customer at this point. Thank you.

We've been with AT&T for so long. And we signed up for auto pay and paperless statements. "Don't ever do that". You don't know what they would charged you if don't pay close attention to your bill. So today I Spend almost 2 hours on the phone with the customer service. Find out that I was paying for phone insurance for over 4 years that I never signed up for at the first. Long story short I won't be with AT&T for too long.

I have been getting ridiculous bills from AT&T every month since I got a phone from them in May 2018. I had enough and decided to pay off the phone on Monday 09/03/2018 and was told I can unlock the phone once the system gets updated within 24/48 hours. The system was updated and I confirmed with the customer service of AT&T and they confirmed I have paid off my phone. My AT&T app also confirms that my contract has been fulfilled. This is the 10th day since I have paid off my phone and I cannot still unlock my phone, I cannot switch to another network, I am being forced to stay with AT&T and keep paying their outrageous bills even though I have paid off the phone. I have been to the AT&T store 3 times. In both Austin and San Marcos.

Got an unlimited plan. Was told I was to have a personal hotspot with my phone. Later called to ask why I did not have a hotspot, and was told I had to get a different plan in order to get my hotspot. Next was told if I got DirecTV would get a 100 dollar reward, NEVER GOT IT! Another disappointment was when they raised my bill $20 more and was told, If I enroll in paperless billing they would give me a discount... That was a bunch of lies! Just to save you money and time. Do NOT GET AT&T! The worst customer service experience!

Allows my account to be compromise by allowing someone who received a text who didn't text that person. It's a breach of confidentiality. It's not fair to the consumer. No one should be able to receive text from one who didn't text them and this type of system shouldn't be set up if I didn't do it.

If I can give no stars I would l. Very frustrated with this service. I called to start a new plan and was approved and paid only phone taxes. When I went to find order status of the phone being shipped out it was canceled and I was not notified. Went to store, they ran my credit 6 times and then it said pay in full. No one knows what they are doing. The stores and customer services are on 2 different pages and contradict each other. Absolutely worst. I would never recommend to anyone.

It all started when the internet went down. Red light on the service box. I followed the steps with tech support to no avail so they scheduled an appointment for the following day. I sit and wait from 4-8pm never hearing a word from AT&T. I go on to the live chat for instant service after the appointment time had come and gone. An agent told me that the technician was running behind but that I was next. I agreed to wait and I did by 10 pm with no word from AT&T I gave up. I called the next morning and a technician was dispatched right away between 8-12. When he arrived he was far more fascinated with my movie collection than with checking the modem. When he found it was not, as originally diagnosed, the modem but the lines outside.

I travel to Thailand and when I am there do not answer my phone. I get many telemarketing, robo-calls even though I have blocked, no call list, etc. Nothing works. Every time the phone rings when I am out of the country even though I do not answer it I am charged $3.00. This month the charge was $96.00. Every time I go I am charged for these calls. They tell me that I am to take out a $10 plan per day or $60 per month for international roaming. They do not understand I do not want these calls. I use the phone to text only at 50 cents per text. This time they gave me $25 back on the unwanted calls to nobody.

We had the worst customer service experience we've ever had in our entire lives simply trying to get internet installed at our new apartment. We ordered the service a week in advance and the day came for the order and nobody came. We were not contacted. I had to call customer service to figure out what was going on. After a lengthy conversation I found that the technician had seen that a service was already active (the last tenant had not canceled) and just left it at that. The customer service rep then told me I had to verify my address by going to addressver.att.com. That website doesn't exist. It's actually an e-mail address, but we'll get there. I called customer service a 2nd time and this rep told me I didn't need to verify my address. She would just reach out to the existing account and try to cancel it. If that owner could not be reached, she said she would reach out to my landlord and confirm. So I waited for that to happen.

AT&T is not the company it used to be. Whatever changes have occurred internally has transformed them into pure garbage. Their services for TV, internet and digital phone are sporadic at best and their advanced technical service division known as - 'last chance repair' (can't make this stuff up) is a joke. I even experienced their internal in-fighting about how to fix the problem. It didn't matter because the problem was never fixed. The only other technical service they provide comes from foreign countries like China, Philippines and Mexico. If you can understand broken English from a voice synthesizer (to make it sound like an American) then AT&T is the service provider for you.

AT&T recently offered me a new plan -- reduce my data from 6 to 5GB and credited me for a month, then starting to bill me more. I contacted AT&T on their website and chatted with 6-7 different people & got 1 call. Each of them ended with "I am on the wrong department, let me transfer you to another person", I wasted 2 hours but at the end, nothing is resolved. Crazy!!! Unreliable! I want to straighten out my bill and credit me for the overcharged.

I went into the store to ask if they can repair my phone, mostly for help. They said “yeah file a claim. We don’t fix in store." They really made me feel inferior and like I was being judged being that the lady said it with a very snobby attitude. Will be switching to Verizon. Save yourself.

I have been with AT&T Wireless for a lot of years. I currently have 5 lines on my plan for which I was supposed to pay $276 a month. Do yourself a favor, keep the number of phones down to as few as possible on your contract. We kept on having one person or another breaking their phone, and we had to keep on expanding our 2 year contract. I am currently paying $480 a month to AT&T and you want to know something. Their customer service does not give a damn that I am paying over $5000 a year for my phone service. I used to have AT&T internet and DirecTV. Their internet was horrible. I was never able to do work from home, which is one of the main reasons for me to have the internet. The speeds were horrible if you wanted to download things.

I recently signed up for a phone, TV and internet bundle with ATT. I was told that I am getting a FREE Samsung Tablet to keep just for signing up. I still was concerned if this statement was legit so I called ATT a few days later to make sure that I was not going to pay a penny on it since I did not ask for it in the first place. The rep assured that I was not going to pay anything on it. Now I receive this bill with $19.70 in wireless charges for using the tablet and a 24 month contract on it. I have not used this tablet in a Month and if my kids did, it was using the internet at home.

AT&T is a terrible company to deal with. I talked to a customer rep 2 months ago to cancel my internet service because they raised the rate while offering deals to new customers. I got a confirmation number and thought the matter was settled. Still I got a bill in each of the last 2 months since canceling. When I called the customer service number I was put on hold multiple times for a combined 1 and 3/4 hrs. Each time the rep said it was a matter they couldn't help me with and they need to transfer me. In addition they said there were notes that there was no cancellation. Finally the last representative was able to help me but said I had to return the modem although the rep from 2 months ago assured me I didn't need to return anything.

Around April 2018 I called AT&T to see how much for an unlimited data. They said they will transfer me to loyalty department for best deal since I am using AT&T for 8 years, loyalty department said they will offer me a plan for $160 for unlimited data every month plus tax. I was like, "Okay how much tax gonna be like $30 more." So I said yes to the offer. The next month I saw the bill was of $465. Crazy, so I called AT&T again. They apologize for, said, "You will get credit next bill," so I was like, "Okay let's give them another chance." So I paid $465 and waited for credit, but no credit next month and the bill was of $365 now at this point. I again called AT&T. They said something went wrong but they promise to be fixed this issue in next billing period so I paid $365 and waited next bill and the next bill was of $378. I was like, "Damn," so I called AT&T again.

From my second bill (2 years ago) to now (9/8/18) my experience has been nothing but STRESSFUL. FOR A PHONE!! I am 26 years old, with student loans, rent, not the best job, car payment, car insurance, I don't need a $500.00 phone bill every month... FOR TWO PHONES! Every bill was different, every customer service rep told me different things when I spoke to them about the SAME issues. Every month my bill went higher and higher. Nothing was done for me! I recently closed my AT&T account and I am still paying $936.00.

When calling to have the company stop drafting my account for a contract the previous owners signed, not only did they refuse to credit back my account but threatened to charge me the early termination fees. Needless to say, my bank will be handling it now, congratulations AT&T on your being blocked from my account!

I had service with AT&T in 2017 for Internet/TV. In November 2017, I moved to a different home which had TV Cable included with the rent. So I decided to cancel the TV service with AT&T and only keep the Internet. I understood that by doing so, I would have to pay off the rest of the TV contract. (Which I was okay with, and willing to pay.). However, when I received my bill, there was a $300 “TV Service Install” on my bill. Why was I getting an extra charged for a “TV Service Install” when I had cancelled my TV service? I called AT&T literally DOZENS of times. Every time I called, I was transferred to multiple departments, multiple “managers”, and just when I think I’m about to find a solution or someone who could help me… I get hung up on over the phone.

Do not sign up for ATT Wireless unless you like surprise price increases. My 10GB plan changed to 20GB, $10 increase. I called, the customer rep who said my 10GB plan was no longer offered. I asked for a supervisor who said my 10GB plan was available at $4 more per month. I asked why I was not notified and he pointed me a prior bill due on 22Jun page 3 in tiny print "Starting with your July 2018 bill, your current Mobile Share Advantage Plan will increase $10/month. In addition your plan will include double the data..." I did not see the tiny printed message and called when I received my bill increase. After 1 hour 30 minutes, I was offered a credit and put back on a 10GB plan. I will be leaving ATT. If this is the way they treat customers, I will vote with my feet and try another carrier, a prepaid plan at $45 less for per month for two lines and more service. Explore other plans before choosing ATT.

Their customer service was amazing back when they bought Cingular Wireless. I couldn't go on enough about them. Now, they are by far the worst company I've ever dealt with in regards to "customer service." I spent 90 minutes on the phone with one of their sales reps (I called to see if I could lower my bill and get new phones). The rep assured me I could do it. That my wife & I both had equity in our phones and we could trade in and take advantage of the current BOGO program without even having to add a new line.

10+ year customer. Cell coverage is spotty and data is slow. Always. Services periodically fall off of my account and on average I have to call three times for 40 minutes each to get them fixed. Last issue was calling to Canada, that normally works, billed me per hour. 13 phone calls over 2 months and I just saw a credit on my bill today. The first call, they told me that I had to wait until the bill was created to get a refund. So I let them bill me and they took the money out of my account ($290 extra).

As I am still on hold with a representative 57 minutes and counting all to just cancel my service. I am leaving for military active training and needing to cancel service for the end of next month. My family will be moving at that time and be going to a different company. I leave in four days and they tell me I have to call back in about a week or so to cancel that far out. I informed the lady that I will not have access or means to do so after I leave. She suggest I share my four digit security # to someone else who can call and cancel closer to when services is needing to end!

AT&T gave me the wrong delivery and installation date for an additional cable box for my kitchen TV. When I called the next day, I find out they were only delivering the equipment for me to install myself. I specifically asked when ordering about the installation and the guy told me they would install. Cancelled the order and will drop AT&T soon.

Just got off of the phone with AT&T. Took 45 minutes, a bot, and 3 associates to get me connected to someone that could help. I am being charged for 2 months of internet that I have not used. The "nice" lady was able to knock it down to one month of charges. However, they still haven't received their modem from UPS somehow after a month. So, they will be charging me 150 for the modem that the AT&T storefront cant accept from you. Yes, the storefront sends you to a UPS to send them their own equipment. I will never again be using AT&T services.

We had nothing but unhelpful reps. Service is terrible!! I explained to AT&T if they didn't correct the problem I would cancel ALL services and we were paying 600+. Well they didn't listen, so we cancelled. I don't miss their long hold time to call and never get a resolve. They still owe me money. $88.40. AT&T turned me into collections. I sent my statements to the collector and that ended that situation. Very dissatisfied customer.

Son's phone was stolen. Insurance on the phone. Upgraded to new phone and now paying monthly insurance on both new and old phone (yeah, I know, never should have gotten insurance, but with kids...) Incompetent sales associate never said anything about insurance claim. When I called AT&T cust service, after 1 hr and 20 minutes, was told to go back to store. Are you kidding me? Finally, transferred without my consent to some 3rd party insurance rep. Why is filing a claim my responsibility and why is it not handled by/at the store? No one ever said a thing about it being MY responsibility. So, canceled insurance going forward and would love to cancel service. Worst cust service experience ever at AT&T. A total of 90 minutes that I can ever get back.

Overpriced for the service and is the worst, customer service is total liars so don't believe any of their sales Or deals. They also push you to get DirecTV which also Suck. I'm definitely getting rid of these Suckers.

No service for a month, stealing my returned phone, no credit, after 2 months, have everything saved from their chat text. No credit for lost service, I was told to send back the phone, have a RMA number, they sent a mailing label. They sent a phone I did not order. Worst people I ever seen, court date pending. Fraud over and over again.

So I’m not pleased at all. So last week I ordered phones online and it went through. I paid a 100$ fee... And I woke up the next day and they canceled it because “they couldn’t verify it was me." They refunded me the money. So I got on chat and a representative helped me created the cart for me and even offered and signed me up for DirectTV now! And gave me a 7 day trial!!! And I checked out. I went to work, got off and checked my account and my money was in there AGAIN!

I called AT&T's 800 # on 8/23 to inquire about what it would cost to add a phone line for my mother to my plan. The first salesperson who answered told me that if I upgraded to an iPhone X, they'd give me a free iPhone 7 SE, then add a $20 charge per month for my mom's line. I hesitated, then called back later that day to take advantage of the deal. When I said I wanted that deal, the sales rep said I actually qualified for a free iPhone 8 if I upgraded my existing phone to the iPhone X. It was a fantastic deal that they guaranteed me I qualified for, so I signed all of the agreements and paperwork online while on the phone with the sales rep.

We spent a couple of days on the phone to get an appointment set. 8/14 we made appointment for 8/21. On 8/21 we called and they said our appointment was canceled. No one called us to reset or anything. If we had not called they would have just not shown up. Promised me a reschedule for that afternoon. Again no one showed up. This was frustrating since I have to schedule days off at least a week in advance. After hours on the phone got a new appointment for Saturday, but come to find out they do not do Saturday appointments. Thanks to my neighbor for letting me know. So I called back after being lied to. Got an appointment for 8/28 instead of 8/29. Again No one showed and no calls either way from anyone. We have spent hours on the phone only to be hung up on and lied to again and again.

One month ago we discontinued our landline but kept the internet service. Immediately we began having major problems with the internet. Two technicians came to my house but did not fix it. Shortly after I found out that they had put us on the slowest speed which I never requested. When I called them on it they tried to claim that I requested the slower speed. Since then I have had nothing but problems. Technicians have been to my house again and again yet the same issues persist. I would not recommend this outfit to anyone.

I was promised a $230 monthly bill for our 4 phones. My first bill was $528 and the second is $301. After much lip service from their billing team, they said I may be around $250 after the first four bills. In addition, their reception is horrible compared to Verizon. I am very sorry I moved and my family is frustrated with my choice as they struggle with a crappy phone signal.

Have spent hours on an automated service that keeps going around and around. When you do get someone, they can only go to a certain point and then they switch to another tech. Then you start all over. Sometimes you are on the phone for hours. Have talked with people in four different countries and seven different States in USA. Corporate Headquarters in Dallas, Texas does not respond to letters. Head honcho reportedly makes $23,000,000 yearly. What recourse does a consumer have other than a lawsuit? But guess what, you have to go through arbitration first. Read the contract that is many, many pages long. I wonder if the lousy system is the cause of so many hacking problems that people are having?

I have been given the runaround with AT&T for the past three days. I opted into Verizon to change carrier because I feel their customer service is so much better. I was offered a slightly better deal from AT&T and decided why not since I've been with them for 7 plus years. I am fed up and ready to cancel after being told my phone was in "limbo" after being told my phone would be delivered in 1-2 business days. I ordered an iPhone X 256 g that costs 1,150 dollars. Disgusted to the point I can't even stomach this service anymore.

I was told I wasn't on a contract. My bill changes every month. Very dirty business to deal with. Constantly ripping people off lying about what monthly bill we choose. I hope one day someone will investigate this dirty company. I can't wait until I finish with these lying people. They are connected with DirecTv and a very, very dirty business to deal with. Please don't deal with this shady company.

I told the agent at store what I needed and I bought the better plan for a hot spot box but he failed to tell me that the service was not good streaming. Then I get a bill for almost four hundred dollars with 10 dollars a month for box. I think AT&T are trying to price themselves out of the business. I agree with all the people complaints. I had the same problem trying to resolve the problem. Every one I talked to gave me a different answer.

I was advised by 3 different reps that my activation fees would be waived and it never happened. I was also advised by two reps they would call me back and it never happened. They promised to call me back. They took my money but never followed through on transactions. Multiple days and several hours and they still never did as they promised. This company has the worst customer service I have ever witnessed, and according to them, I have been a “loyal customer”. If they treat “loyal customers” like this imagine how they freak everyone else. I can’t even begin to explain the frustration I have had with this company. I never even go on sites and give reviews.

I wanted to change my prepaid plan to postpaid family plan, so I was been directed by customer service to visit corporate store. On visiting the corporate store, I was told they cannot do it since it is out of market number. The corporate store directed me to call customer care. I called up customer care again and they told me to visit corporate store as they cannot it over the phone. Till now I have not received a solution to my problem.

Was charged $31+ extra on my cell phone bill for an emergency 5 minutes international phone call. $10 was for one time charge for international day pass, and $3 a minute for 5 min. call, plus tax, so that's $31+ charge. $10 was removed, after rep. put me on hold and even manager did not know why was the $10 charge, and I am thankful, but they would not reduce $15 charge in a good faith because it's a lot for 5 min. call to pay. That's what you get for being ATT customer for many years, 20+ at least, and having an Internet, 3 cell phones and local phone with them. It maybe time to start looking elsewhere!

I have had two occasions to contact customer service with AT&T. Both times I have gotten the most inept people I have ever encountered. I had one tell me I would have to do something that I knew good and well I didn't have to do. We have been without phone service the last two days, and it has been ridiculous talking to their customer service. Numerous people have said what needed to be done, but it has not worked. My husband finally told them to send a technician, and they said it would cost $150. I am totally fed up with them.

We got a Samsung S7 Active about a year ago, paying a lot of money each month to AT&T, only to have it go completely out. The battery port is burnt & melted, and had I not been home this could’ve started a fire, seeing as there was smoke coming from the port. This is a known issue online & in the ATT Forums, i.e. overheating, burnt ports, constantly going black & shutting down on its own (which has also been a constant issue with our phone). This is a safety issue, among the phone not working in general. In the past few months we have had to do a hard reset a time or ten, and we still have two years of payments on a phone that is not working. This is the only means of communication for personal & work use, and this is not something taken lightly.

I switched to AT&T after Sprint increased my bill by 30%. AT&T promised me a plan for $55 per month. The first bill came and it was $122. It was a classic "bait and switch" tactic. The salesperson lied to get me to sign up. I did it on the phone so when I complained they said there was nothing they could do about it - that I had no proof. The plan they really signed me up for was $45 per month PLUS a $35 per month "customer fee" making it $80 per month PLUS all the other fees and taxes. My first bill included a "sign up fee" of another $30. I cancelled the whole thing after I got the first summary. Exactly 18 days.

I have been lived and worked in Europe for two years and last month had bought an AT&T prepaid wireless plan for one month when I visited back to US. In one month, before I left the country, I called AT&T to cancel the plan. After I explicitly told the guy on the phone to cancel the plan, he charged my credit card for one more month. It took me another more than half of hour to deal with AT&T's billing supervisor to refund my credit card. AT&T is getting extremely greedy nowadays. In addition, AT&T charges $60 for international data roaming per 30 days. I will never use their service.

AT&T will not provide us with a copy of a contract that they claim we signed. They claim that we owe more than $300 for a $10 a month data plan to a tablet because we canceled in month 21. Customer Care is refusing to send us proof of a contract and continually hang up on me for asking too many questions. They started billing us $100 a month for the remaining 3 months of our apparent service agreement. I am not even sure how that is possible as our monthly service fee for the tablet was $10 a month for the first 21 month. I have asked over and over for a copy of this supposed agreement but they refuse because they know that I never signed one.

Was told I had 30 days to decide if I wanted to keep any of the services I purchased. Was told my old phones would work. Was told a specific price for bundled services. 3 days in, had to buy new phones because old ones did not work. 2 weeks in got a preview of first bill, no promotional pricing applied. Called multiple times and was told it would be fixed. 3 weeks in, still no resolve and attempted to cancel all services. Couldn't cancel because DirecTV is a 24 hour to leave the contract scenario, not 30 days (=$20 x 24 months). Phones just fell out of 14 day period also not aware of ($900+900+500). Plus initial bill is $553. So now I'm on the hook for over $3000.

My problem started way over a week ago, I would try to make a voice phone call and either I would go on and off the other person could not hear but I could clearly hear them or vice versa. Or at times it would work if I moved around or went outside... After going through a wraparound automated system that was clearly made to make people not call back for assistance, very frustrating and then being transferred several times, so finally today I called several times of getting disconnected that I was at the point of just asking automatically to be transferred to the escalated technical support and get this sweet lady that read all the notes and asked a couple of questions which were, "Are you on wifi? Do you have at wifi? Do you have problems with text or data?"

I have been calling sometimes three times a month about my bill since I've had service with these people. No one could ever seem to find any information discussed prior to the present conversation. NEVER AGAIN.

After being a Verizon customer for a decade I decided to switch to AT&T, motivated by AT&Thieves promotion for a sizable credit. Once I agreed I was sent sim cards to transfer my carrier to AT&Thieves from Verizon. That prompted several phone calls to navigate AT&Thieves' vague instruction resulting in poor signal strength; I have to go outside to make a phone call.

I came to AT&T after having Metro PCS. I was more satisfied with the coverage range but I should have researched first. They are not helpful to any issues that you have. Mario and Carol were of no assistance. Mario was actually on the phone copying me as I was trying to get my issue handled. I know that people can be rude but this should never happen in a company. This was the worst experience ever and my issue was not handled. I paid for service that I did not get to use. Carol was a little better. Mario needs to have better manners and learn to treat people with respect. Take your money and run in the opposite direction.

Disappointed with LG B470 flip phone. Works ok as phone and text messages but otherwise lacking. Web access very dicey. My AT&T still doesn't work. Can't get email to work. Keep getting "Secure connection failed." Support not much help.

I was told I would be paying a certain amount - My account was overcharged and I discovered that the salesperson had multiple times guaranteed me a promotion that was not the price she quoted me. I spent over 1 hour trying to resolve my issue, trying to be refunded the money that I was overcharged, and have been disconnected and transferred to 4 separate departments. I have found customer service to be dishonest and the AT&T accounts very difficult to find what I should be paying and why my bills are what they are.

I’ve had all of the major carriers before, the last time I had AT&T was in the mid 2000s and I left with the impression that they had superior service over T-Mobile and Sprint, but apparently with the adaptation of LTE, they cannot keep up with the times. I left T-Mobile last year after being fed up with extremely poor service at my new apartment, and decided to switch to AT&T because (1) I would get a discount for bundling my phone/tv/internet, (2) I thought the service couldn’t be worse than T-Mobile. For the first 4 months, the service was a little better than T-Mobile, nothing great, but I would definitely get signal in places where T-Mobile/Sprint never did.

I signed up with ATT phone service in Dec 2017, I wanted to a family plan with 2 lines, on one account. I was talking with a reps for about an hour or so, to make sure all the information was correct. When I got my first bill, they charged me to two separate accounts, that was my first month calling. Then in March I signed up with their U-verse, I had an scheduled appointment with them to come hook up my TV, in my new apartment, and it was the last day I had off from work. I was told someone would be at my apartment between 12-2 pm. Near 2 pm, I had to call to see if someone was on the way, a tech said they were on the way, and would be at my place in 10 mins, 20 mins later nothing, I called again, the tech said they couldn't find me.

WORST company. I'm Rudy ** owner of Edible Arrangements. Every July I get a renovation letter to which I respond to as soon as possible so my lines won't be affected. We agree to pay a certain amount. Every month I was getting my bills higher than usual. I called and went to the store a couple of times. They told me yes it was a mistake and that in the new bill I was going to get a credit, next month got a new bill again with a higher amount than the past one. Called again and went to store again and they told me again it was a mistake and not to pay bill until next month while they fixed.

My son left the country for four months, and I asked AT&T what we could do to save money (and his number while he wasn't using the account.) They said, no problem, he could pay ten bucks instead of twenty on our family plan. But it was a lie. They didn't tell me that invalidated the installment plan he had on his phone, so in actuality their little savings cost us 5+ bucks a month extra. I called, certain they'd fix that as they have in the past for their mistakes, but I was told no way. That they were sorry that they made a mistake, but they wouldn't fix it. It's the last straw for us with other issues we've overlooked. All seven of us on the family plan are leaving now. If that's the way they run their business, they can do it without us.

I have been a long time ATT wireless customer registered with autopay. My autopay is the 12th of each month. Some genius at ATT decided that autopay dates should happen at the end of the calendar month and unilaterally changed the date. Apparently an email was sent to that effect, which I could not find in my email. Even then, one email??? From ATT who regularly bombard both my email and regular mail with suggestions to increase my service (and hence their revenue?). In any case, I was not aware of the change.

I was unclear about associated fees for my “eligible upgrade.” I called AT&T Wireless after I upgraded in the Apple store to an iPhone X and was basically dismissed when I asked about any fees. I was told there’s nothing on my bill and the person allegedly called an Apple Store to learn what they might have been referring to. After about 20 minutes of back and forth and being told there was no fee by a clearly frustrated and rude customer service person, I hung up. SURPRISE. $30 upgrade fee on my next wireless bill. So I call again. Apparently there was a record of my previous call and this customer service person acknowledged that I was told there was no fee BUT that it is a legitimate fee and I’m responsible for it!

Does this make ANY sense to ANYBODY?? AT&T took my money through automatic draft on August 18th, 2018. My plan RENEWS on August 19th, 2018 (it is now Sunday the 19th) BUT it does NOT return my "high speed internet" service UNTIL one minute before midnight on August 19th in which case one minute later it is then August 20th, 2018. AT&T just screwed me out of one day of service! Think twice before using AT&T for your cell provider!

"Once you submit your final bill (online or by mail) from your current carrier (within 60 days of porting your number to AT&T) the AT&T Visa® Promotion Card will be mailed within 4-6 weeks after you've completed all eligibility requirements, including keeping your account in good standing for 30 days." I quoted above their actual print from their website.

The worse company to deal with. They will tell you they will credit your account, and they don't, meantime you have to pay the bill or they will charge you late fee. I will never deal with them again. I traveled abroad, I kept my phone on airplane mode, I did have local internet, so I used the WIFI, when I came back to US, AT&T charged me for all the data on my WIFI. I call this highway robbery. Have called them many times, someone in another country with an accent you can't understand tells me they will credit my account, and they never do. I am gathering my bill to take them to our Attorney General, the company should be fined and put in their place. I am glad I don't have any of their services any longer. Every month my bill was a different amount without using anything outside my services. I know they are too big to fight with, but I think people should know.

They lie! They promised a 194 credit to our account because of another AT&T employee lied to get us to switch. Spoke to 4 separate people in the loyalty department and 4 different occasion all of whom said it would credited within a day. Of course we never received the credit and decided to record the conversation of the employee. Who put in her notes that it was subject to management review. That was never said. Now there is 400 bill you expect me to pay. Good hustle AT&T. I will buy out these phones at 1500 and pay for 1 month of service. You will never get our business again and will also cancel DirecTV.

My wife and I had two phones, two bills. On my bill, I covered my cell phone, the internet, and U-verse. AT&T advertised the "Unlimited with 2 phones plan." I should have know better because they had a shark in a barrel in the TV ad. Anyway, we called and after about an hour on the phone, discussing the combination to one bill and lowering our costs, we made the switch. We were paying about $400 a month total for everything before the switch. The bill came in for a prorate on one month of $229 and then the next month bill was $522. I was on the phone for over 1 hour and was told the best they could do would be fill out a ticket and let me know in about 10 days. We went to the store and took a detailed printout of our bill. One hour later, we were told to call 611 and talk to retention. After another hour on the phone, we ended up going back to our old plans and losing around $130-150 for our troubles. This is no way to run a business.

at&t.com - I went online to order an iPhone. The advertisement for the iPhone X said "If ordered before 7pm free same day delivery." I ordered the iPhone X at 12:22 pm and after I placed the order - it said item to be shipped in 2 -3 business days. FALSE ADVERTISEMENT AND I'VE BEEN A CUSTOMER FOR MANY MANY YEARS NOT EVEN SURE HOW MANY. OVER 20 I THINK!

If you are a business, avoid setting up an account here. Because of a mistake by Spencer **, Justin **, and Todd the manager, it cost my business $50,000 in fees. Instead of owning up to their mistake (setting up my business account wrong to benefit them) they’ve done nothing to clean up the mess they made. Because of their mistake, opening up 60 new lines instead of adding it to my existing business account, it triggered the fraud department and without no warning, they shut every phone, employee and personal, off in the middle of a business day and refused to turn them back on. Our account was overpaid by $5,000 because we pay ahead and they refuse to give me our money back, kept our phone numbers we had for 20 years, and cost our business tens of thousands in loss.

My phone broke and I decided to order new through AT&T, the ad on the site was "Want it fast? Get FREE same-day delivery if you order by 7pm". I placed an order at 4pm on Friday, August 10, 2018. Did not have access to the internet until next day Saturday, August 11, had long conversation with the customer service rep, she told me it will be shipped on Monday overnight as was promised!!! I am a customer for more than 10 years and had to call on Monday, August 13, 2018 again.

Phone contact people are polite & do their job. But length of time to get internet & phones repaired is excessive. Elderly & blind does not need to be cut off for multiple days. Going on 4 days now while our location is Central Houston not rural middle of nowhere. Everyone is pleasant & nice but why so few repair people? Shame on stingy management. Hire & train adequate personnel to repair services within 24 hours. Do it right. You certainly charge enough. Poor poor management.

My daughter took a trip to Europe a month ago and we paid AT&T 10.00 a day that included data usage. They charged use 120.00 which is what we asked for but then they added 100.00 on our data rollover usage and I have spoken to 3 different agents and a manager and no one can explain where this 100.00 charge came from. I was promised a 40.00 reduction in our bill which they never took off. The call centers are located out of the country which provides a difficult language barrier and “I don’t care attitude.” Will be looking for another carrier as we are good customers to them and we always pay our bill on time.

They placed installment charges on the wrong account which should have been cancelled before the charged accrued and kept sending me 2 bills. When I inquired about the extra bills I had been getting to AT&T representatives several times, all of them told me to ignore the extra bills. I relied on them. Now they charged late fees on me for the bills they told me to ignore. Customer service doesn't know what they're doing. Totally stupid and irresponsible - they just keep saying there's nothing they can do. AT&T sucks and all they can do is scam customers. I wish I could give 0 star. Use Verizon.

Just signed up to be a new customer with AT&T’s on Friday, they said everything was approved, I paid what was needed, and that the phones would ship that following Monday and take 2 business days to arrive. I called and checked the process of everything, everything was still processing, and no emails were send regarding the tracking information, I called and asked why I couldn’t access anything on the online acct and the lady said it was because they haven’t been activated. Completely rude and continually interrupted me and didn’t answer any questions I asked. I called again to check the progress the next day and it still said processing.

This company is straight garbage. We were told we'd have our services (cable and internet) transferred when we moved, because we were you know, moving from one house to another. Only cable showed. They didn't know we wanted both. Are you serious? We called and after us explaining we work during the week 8-4 they said they can only come between 12-4. After an extremely difficult search to find someone to be at our house between 12-4 on a Monday, AT&T never showed. AGAIN. We called at 3, spent a half hour on the phone, were told something was wrong with the order, and someone would be there before the end of the night. By 7:30pm no one had showed. We called AGAIN, spent an hour and 35 minutes on the phone with them, appalled at how TERRIBLE their "customer service" was and demanded someone be at our house ASAP.

First off, I’ve been a loyal AT&T customer for 7 years. I have a wireless account and even had a home phone and U-Verse account. However, they are getting real expensive lately, and the services and pricing doesn’t even make sense. For example, internet by itself is around $75 a month for 100 Mbps, but if you add local channels it brings the bill down to around $65 a month. And that’s not even including all the taxes and fees they charge. That really doesn’t make any sense to me considering I never watch any of those local channels... So why even have it? Also, $75 for only 100 Mbps is ridiculous to me. I can go get faster speed at another company for much lower even after taxes and fees. Also, my wireless bill has gotten more expensive over the years. They increased the fees somehow turning my supposed $103 wireless bill into $114.

Shireen **, this location's authorized AT&T retailer and AT&T expert deliberately attempted to screw me over on a mobile plan in order to make a sale. If you want to purchase a phone at this Best Buy, heed my warning and simply go to one of your desired carrier's stores instead. All I wanted was to be removed from my parents' AT&T account onto a new account, and was told by Shireen that this could not be done. Instead, according to her, a new number/line must be created and must be 'merged' with the old line.

Took my 81 yr old mother in for a phone. She wanted a basic low-end iPhone and ended up walking out with a higher priced phone and a FREE TABLET. Bill came that free tablet sure wasn't free. I called several time and she calls to complain about this and how she was taken advantage of. They call her to threaten her now about paying on the tablet and they get darn right nasty. I've called and told them about the "trainee" who waited on my mom and I heard her myself say FREE. WE SHOULD NOT PAY FOR YOUR EMPLOYEE'S MISTAKE!! I wouldn't use ATT for anything. Rude, ignorant, and takes advantage of people and they don't support their customers.

Customer service is horrible. Very hard to understand and very rude. I have asked to speak with a supervisor and was told the first time one name then the second person I talked to gave me a different name. They do not listen to what you are telling them and they cut you off and do not let you speak. If I could give them less stars I would. I have been a customer for over 10 years and this is the worst experience I have ever had with them. I am looking at using a different provider or going to internet based. Thank you ATT&T for a horrible experience.

I was a customer for AT&T since 2006 and for the past months I notice an increase on my bill, I called AT&T to ask and to check other offers. The person that I talked to transferred me to a loyalty department, the person who answered from that department offered me a worst plan where I was going to pay more and get less, I told her that I was going to have to switch to T-Mobile and she didn’t care. I spoke to someone about my bill and the person assured me that I was going to pay only a partial amount since I switch in the middle of the month and just found out that was a lie, I have to pay for the whole month. Even if I am not happy with T-Mobile service I will never go back to AT&T because even though I was loyal to the company for 12 years they didn’t do anything to help me. I don’t recommend AT&T to anyone.

No stars at all, the hidden $ 20.00 fee, the lies about lowering the monthly cost of your bill, the buy one and get one free BS. The question is how do they get away with it? Nasty disgusting thefts, I personally went through all of this. They don't even deserve any of my time, I'm done.

Well I guess I will start at the beginning Dec 2016 I signed up with AT&T I accepted the offer buy 1 Galaxy get 1 free. Gold for me black for my husband. Phones arrived colors switched went into store and spoke with rep that stated both phones needed to switch husband is a truck driver it would be hard to do. So we just kept them. The rep then asked if I had DirecTV, home phone and internet. Advised I did, he said, "Great you qualify for a free iPhone." Explained I didn't need one. My daughter just got a new one a few months ago. He said, "This is the latest version it's free get it for Christmas." I checked with store manager and was assured It was free! Came home and called to double check was reassured that it was free.

AT&T and would not release my number until 3 days into the new billing cycle and now are charging me for a whole month of service I do not have! After years of being with them!! Like so many here - phone companies/cable companies are the worst! Policies at AT&T are ultimate worst!!!

I switched from Verizon to AT&T in April of 2018. I was combining my girlfriend’s phone service with mine and was trying to save some money in the meanwhile. I went to an AT&T store and was given the sales pitch. My girlfriend’s Verizon bill (with two of her kids) was $210 with Verizon and mine (with one of my kids) was $235 (I leaded a phone recently). The guy at the AT&T store quoted me at $230 for all 5 of us and talked me into new phones which I was told would bring my monthly bill to (he breaks out the calculator) just under $300. He sold me.

I switched from Sprint over to ATT last summer. I didn’t have terrible service with Sprint but had read that “you get what you pay for” and that ATT was one of the best for cellular and customer service. I figured it would be worth to pay a little extra if it meant that I would have all around better services. I have one phone with an unlimited plan and I rent to own an iPhone 7 Plus. Fast forward 12 months later and my phone bill has increased by $20. They have added new “service fees” for the last 3-4 months making my phone bill steadily increase. Whatever.

Not sure where to start. My wife holds the AT&T phone account, which she has had for almost two decades. I have a DirecTV account. Back in Dec 2017 I went to renew my DirecTV account for the next year and the person over the phone combined my wife's account with my account causing 5 months of lies and issues. Countless phone calls, transferred to multiple places and never resolving any issues. Lied to for four months stating the accounts were not merged, YES, finally in April found out by a customer service rep in the states that YES the accounts were merged. All of the previous weekly contacts with the other phone reps located in the Philippines would always tell us lies when we called and were transferred from person to person.

I am agrado. I don't have enough space to describe my disappointment and frustration but I was a member for over 20 years. One day I received a phone call from a sky phone and not knowing I called back because I was waiting for a phone call from my family in Puerto Rico due to the terrible hurricane that devastated the island. I got a bill of almost 900 dollars. I tried to dispute it and they simply said no. So the money I was going to use for help the victims ended paying AT&T. I decided to cancel and a day later I received a phone call from a person who wanted me to stay with AT&T and can give me a good deal because I could've been paying less of what I paid for 20 years.

Where to start! I have been using AT&T for sometime now and have decided to ditch them... why? Hidden fees on their plans and dishonest sales reps-- sales reps never tell you the full service charges you will get. For example, if you choose a $100 plan there will be an additional $20 charge added to connect your phone or device to the ATT network... so now you are paying $120 +. I chose the 10GB, $100.75/mo.per month for 2 devices -- my current bill is $154.65... I'm on the phone now for an explanation of the extra $54. They are thieves.

Where to begin, first off, I really do think they deserve a 1 star from me but since I can’t give 0, I guess this will have to do. I called AT&T to order a hotspot, which I was told came at an extra $20 a month, not bad, what really happened though was. The customer service rep opened up multiple ghost accounts each with their own data plans in both my mother and my name, our $200 monthly bill was now $750!! When I call AT&T back, they refused to help and even hung up on me multiple times, when I went to the stores, I was told they could do nothing and that my plan looked perfectly normal! What a joke company, now they are threatening collection for the fake accounts they opened without my permission. I would rather go back to using only a landline than ever deal with these crooks again.

To say that I have recently received the worst service from AT&T is an understatement. Our install service was canceled twice for our internet and not by me. It took two weeks to have someone out to install my internet. I work from home and that costed me money because I had to take time off work without pay. When I signed up for this so called “promotion” I was told the cost for three TVs (3 receivers) and one Genie two main wireless box with DirecTV including internet 50 mbps would be $122.46. I took down notes while speaking to the sales representative.

Just got off the phone with AT&T and I've never been more irritated. I switched over to Verizon about 3 months ago and I get a bill from AT&T for $85.00 in July. Let's not forget that I just paid them $130 some dollars in June. So you can see why I'm freaking. Apparently when I switched over to Verizon the second line I had with AT&T wasn't taken care of so it wasn't cancelled. Let's not mention I haven't used the second line since 2016. It has been suspended since 2016. I couldn't cancel the line because I was still paying for 2 cell phones.

My monthly bill has increased every month for hidden fees, they took it upon their self to change my account, so then I change it myself and for some reason my plan fee is still coming out to be what it use to be. They won't send me a paper copy of my bill unless I pay 5 per copy. When you ask them for breakdown they place you in hold and avoid directly answering your questions.

I’ve been blown away at AT&T blatant lies and scamming with deceptive practices. You will be on the phone for hours on end and YOU THINK IT’S SOLVED, it’s NOT. I bundled my wireless, cable and internet to save money monthly. I was on the phone for 1 1/2 hours to get signed up and a supervisor recorded my call to confirm I’m agreeing to a $400 visa gift card, HBO for life, half off Galaxy 9 and all of this for $146 a month for switching all my services to AT&T. First bill is $250, I call and 1 hour later they say I’ll be credited. Next bill $216, I call, 1 hour later they say I’ll be credited. I ask about my visa gift card, I’m told to check my email, I do and follow the link but it’s only for $200. I call, 1 hour later they say I have to call a different number which is the rewards center. I do with an hour wait time and I’m told another $200 link will come in my email to claim. It never comes, I call and then told that they see I’m only suppose to get $200.

Our family has been a loyal AT&T customer for over a decade, and new customers should heed my words. Avoid being lured in by deals made to scam you, because once you're a customer, you are as unimportant to them as the litter in a New York City subway station. Twice we have been lied to in the face and twice our bills were raised due to misinformation and lack of transparency from service representatives (using that term very loosely).

Last month I was praising AT&T for having great customer service. I take it all back! I purchased a new phone about 2 months ago because my 5s was old and just not working properly anymore, I was trying to hold off on upgrading until they came out with a similar size iPhone (I hate big phones). My only option was to buy the SE which was fine. The day I bought my phone the salesman at AT&T, said that it was approximately $14 a month for the phone for 24 months. We also switched plans that day because we were on a 15 Gb a month plan and they had unlimited data plans for less than we were paying. So to our surprise the salesman said my bill would be approximately $140 a month with the monthly payment plan on the new phone. Wow! I thought I’m saving about $20 dollars a month. Eric asked "Is this including my employee discount?" The AT&T sales rep in Rio Grande, NJ said "yes." So the next months bill comes it’s $300!

My employer had a different carrier as the preferred carrier. I switched my number to that company and closed my account paid off my iPhone. I have been trying to sell my phone for two months and AT&T can’t seem to unlock the phone or give me a statement that says the asset is paid for. Terrible ethics.

I was a subscriber for 5 years and was told that if I upgrade to a new phone my monthly service would not increase. The minute I purchased the new phone my bill went up $13 per month and when I returned the phone I still had to pay the $45 restocking fee even though I would not have upgraded had I known about the increase. I was very specific about the process before making the purchase. They lied to me.

Relocated could not get wireless service installed for 6 weeks although we tried multiple dates/stuck with AT&T because we are loyal - bad move! Stressful job situation needed our computers ended up getting $200 in cellular overages to manage our jobs, AND customer no- service confused the WiFi between the two homes and didn’t get their mistake so still we had no connection for our jobs. On the phone with customer no service for at least 3 hours- All they would offer were MORE PACK OF STUFF WE DONT WANT TO GIVE THEM MORE OF OUR MONEY. Waited on hold for 45 minutes to talk to a customer service manager - I was nothing but polite- he insisted “I don’t what happened in those customer service situations,” and HUNG UP ON ME. After years of loyalty- FORGET IT. They’re only about strategies to RIP YOU OFF!

Please do no go for never AT&T. NO business ethics and no policies, I took mobile phone service with monthly fixed payment of about 37-38$ inclusive taxes and all. I confirmed with the sales rep in store 3 times because I have been burned by AT&T in past as well. First bill I received for 82$, called in and they did adjustments and lowered to 44$. The sales rep on phone told me I should be happy as it is lowered but did not understand that it is not what I sign-up to pay. The second bill was 76$, called in again and lowered the bill to 53$. I was super frustrated so I cancelled my service and they within 40 days. Since AT&T charge in one month advance, I was suppose to get refund for rest of days I was on service for. But I never received it. Please do not go with these guys. All people work for AT&T answer different because company motto is not to provide good service but how to LOOT people. WORST ever.

This company is a rip off. Trying to charge me for months of service that I didn't even have. I will be getting a lawyer. Then the manager Terell hung up on me. He wouldn't give his full name stating that AT&T staff either goes by first or last name but not both. What a joke. I'm getting a lawyer ASAP. Although Tim from Charlotte was very helpful as he made me understand how my bill got so high in the first place. Thanks Tim. I wish everyone had your patience.

Me and my family have been using AT&T from 2008-Late 2016. Switching over to Verizon Network and Xfinity Wi-Fi was honestly the best feeling I've ever had in my life. I felt like I was finally freed from a disgusting prison and I could move on to true life. First off, let me tell you about the network. The network is slow. My parents have been using the iPhone 3, iPhone 4, then Galaxy Note 2, then Galaxy Note 4.

Negative 5 stars. We've been experiencing very bad wireless connection since last year. The internet is on and off all the time, it is impossible to work from home for me. Every time I called AT&T, they kept me on hold for more than one hour to speak to someone who truly understand the process. Every single time the technicians confirmed that there are some technical issues from AT&T side. It will take another one hour to speak to their billing department to get the credit adjustment. I feel so drained talking to them every single time! AT&T U-verse never really fixed the issues and they only credit a few $ back to my account for this ongoing problem.

I found that AT&T plans were high price compare to T-Mobile so I switch to T-Mobile thinking I should get a refund for the two weeks of service left on my plan. I found out that AT&T do not refund for the unused weeks that you do no use. I NEVER LET A COMPANY SCREW ME MORE THAN ONCE, STAY AWAY FROM THIS CROOKED COMPANY.

Here is what you will experience with AT&T. They will take up to 2-3 weeks to install internet/TV. They will force you to switch from DirecTV to U-verse and bill you for both. They will not set up your modem correctly and will have to send multiple technicians to you. They will constantly bill you extra services that will not have been approved by you. You will be with tech support or customer service at least once a month. Your internet will go down due to a *system outage* and you will not receive any help from technicians/customer service and will sometimes be from 2 days to 2 weeks without internet. You will be lied to multiple times.

Ok let's see where do I start... We bought our Galaxy S7s in December of 2016. I was told we were getting a buy one get one free deal and that sounded great. The agent at the Owasso Ok store told me my first bill would be a little wonky (whatever that is suppose to mean) but then it would straighten out and it might look like I was paying for both phones but one was canceling the other out. Well after 18 payments AT&T changed their bill to reflect that I have been paying for both phones all along. So I called and after several harassing phone calls of people with such heavy accents you could not understand anything that is being said. I got one agent who spoke English.

I respect Jesus for living a sinless life and all, but to be fair, he never had to deal with AT&T's website. On a great day, it only takes a few minutes to get logged in. Very frequently, it will just give me the endless "Please give us a moment, you're almost there" spinning wheel. It's maddening. Sometimes it will spin for several minutes and then warn me that I'm about to be logged out for inactivity, even though the website hasn't even loaded yet. On the rare occasions that I log on successfully, the website is counter-intuitive to manage, in my opinion. It is a constant and shocking disgrace that a company this successful cares so little about their customers as to put them through this nightmare.

Dealing with AT&T in any manner is an absolute nightmare. Anywhere from being overcharged by 100 dollars when your internet plan was supposed to be 30 dollars a month and having to wait up to 3 months to have all your overcharged money refunded. Contacting customer service is horrible, when will at&t figure out their automated machine is broken and never works. By the way we get double charged for internet services. One account for phone service and other for U-verse. I’ve spent hours on the phone trying to resolve issues. We will be cutting ties with AT&T once our contract is up. I wouldn’t recommend AT&T to my worst enemy.

I have tried accessing the website many times. Each time I have problems with the ID and password working. Sometimes I get locked out. Today I changed the ID and password, got into my account. I needed to make late payment arrangements and thought I had done this. But when I tried to cancel automatic payments it would not let me, forced me to log out which would not work and then I was forced to exit without logging out. I do not know whether my late payment arrangements were kept. I immediately took money from my account so they could not take it using the info I gave them. Disturbing big brother techniques, I think.

Worse customer service! In the last two months, I had to contact AT&T 3 different times. First time, contacted via chat because I was overseas. After trying for 8 HOURS to solve/understand why my bill was almost 50 dollars more, I gave up. The chat kept getting disconnected and the next representative would not have access to the previous chat, so I had to explain the issue over and over again, and never get to a concrete answer. I heard something different every time I tried to talk to them. I tried to complain about it and even that chat got disconnected.

I switched to AT&T cell phone service over 2 years ago because I moved and AT&T is the only service that will work where I live. I do get excellent reception here and I opted for the prepaid plan. Well everything has been working fine until my phone decided to fry itself a few weeks ago. Went to my AT&T store and had to purchase a new phone. What was really disappointing is that I have been a paying customer for over 2 years and do you think I could get any of the special prices or discounts offered to all other customers except prepaid customers?? I have 3 phones on my account and it is set up on automatic draft through my checking account so in my case the bill has been paid every month on time since I started using them.

They will take your money out of your account without you giving them permission! The company is ** evil! Sign you up for some cable t.v tell you it’s going to be 10$, on your bill charges your debit card or checking account without your knowledge, they made my account negative several times charging me 100’s in NSF. They will rip you off.

I can't believe it. They can take your money out as a mistake and then they can't put it back at the bank account because ATT regulation and rules. Worse company ever. Please don't let this company take the payments from the bank directly. They play with your money and no feeling at all. Now our lawyer will take over.

Because we weren't using it, my wife cancelled the "consumer protection" $9.95 add-on for our DirectTV account, and guess what? Within days our satellite receiver box magically "broke". After waiting for 50 minutes to speak to an AT&T customer service rep, she told us because we are no longer covered we needed to pay $49.95 for them to come and replace the box, and sign a new two-year commitment.

I have been a customer for 6 years on my business account and personal account, also a customer with U-verse and Directv. So recently I decided to add another line to my plan, so I went to the AT&T store and they gave me another SIM card, that simple. Today I get a text message that I’m losing my HBO for life because I changed my plan. The only reason why I moved my personal line to an unlimited was to get the free HBO and now, without any notice, they are removing it and saying that it’s because I requested to change. I want my plan back and my HBO back, this is your mistake. Not mine.

I have had billing problems since adding lines to my account and getting into to a two + years contract. Some months they overcharged me and didn’t give me the half off deal as promised. My bill should be around $230 for 4 lines. For my August 2018 due date I was billed $60 something dollars, when my bill should be around $230. When I questioned this I got one answer that was ludicrous and when my friend called, she got another answer stating that I would get an additional bill for the upcoming due date. That has yet to happen!!! If I don’t budget for this terrible service, I won’t have phone service in the upcoming months.

I have been a long time customer since before AT&T took over Cingular. I decided to switch to another provider and take all 5 of my lines to another provider. I never intended to stick AT&T with an unpaid bill. I started to pay off all of my phones that still had installments on left. I made a payment of $110.00 to pay off a Samsung J7 phone. The only phone that was left on the account was my Samsung Galaxy 8S that needed to be paid.

I chose to have a paper bill. I just received my bill today, July 23. The due date is July 25. If I am late, they will charge a $9.00 late fee, I asked when they sent out their bills. Supposedly it is on the 7th of the month so that it gives 16 days to be delivered. Guess the post office takes a very long time or they AT&T is not telling the truth. Makes it easier for them to collect late fees.

I have had AT&T for many years, I'm getting more and more frustrated and unhappy. Our AT&T store has the worst employees have ever dealt with. Nine times out of ten they don't know how to help with a problem, if it's 15 minutes to closing time they don't want to help you, especially if you want to purchase something using cash. Have a problem with an iPhone they said it's because the person I'm talking to doesn't have an iPhone. Really like that makes sense.

I have had AT&T cell service for years. When I went in earlier this year to get a new phone, I ended up also getting their wireless internet service and DirecTV Now. Biggest mistake ever! The internet is SLOW and if you want stream for TV and also work on your computer using internet, forget it. The TV will cut out and your internet takes forever on the computer to open anything on the web. I decided to call customer service to see if they could fix it. It was a nightmare. No one could find my account (but I sure was paying that account), I got bounced around to about 6 different people, and the issue was never resolved. This occurred on multiple days, spending about an hour each day trying to get to someone who could help.

I had called AT&T customer service to find out about the BOGO deal. I was told that I was talking in promotions department. They told me that to be eligible for this deal I need to add a new line to my account which I did not want to, so they offered me a solution and told that I can add a new line at the time of placing the order and after I receive my new phone I can cancel the new line. I was happy with this solution and so I placed the order. After I received my new phone I called up customer service and told them what I was told and asked them to cancel the new line. I was told that the person who gave me the initial information did was wrong and did not know what she was saying and it happens, sometimes customer care representatives don’t know about promotions. I requested if AT&T can do something since they gave me the wrong information. I talked with 5 different people and nothing happened.

My business account with AT&T was for 6-7 lines over a period of many years...probably 15-20 years. I recently moved to a rural area where AT&T is the worst option, so we switched to Verizon just before Christmas. All my lines were ported over. AT&T continued to bill me for service and every month when the statement arrived, I would call them to ask them to remove the fees for that month and when the overcharges reached over $500, they credited an autopayment back to me. The charges continued to accumulate and they finally closed my account. Several times, they told me they were creating a case for a supervisor to review and that I’d receive a call back within a week. No one ever called me, and now I’m being told this is the “back office team” and that there is no way to call them to speak with them. Next thing I know, I receive a letter from a collection agency!

AT&T Wireless is too expensive. Data finish so quick. I don't know is it even real that I am spending that amount. The only thing is that coverage is big and quality of reception is too.

AT&T was instructed to put insurance on my son’s new iPhone 7 when we bought it. It’s all over their notes! When the phone had water damage 3 weeks later they tell me they forgot to add insurance and I’m out the cost of a new phone. 8 years of my service with these crooks amounts to **. I hate Verizon but I guess it’s time we switch. I’ve spent 6 hours getting the run around with customer loyalty and they just don’t care.

25 year customer just paid 900 to walk away! Claimed buy one get one free a year ago and always got bill wrong. Had to call every month. This month they claimed that I’m not eligible for the get one free cause I canceled DirecTV 10 months ago and they apparently just figured that out of the other end. I call BS and paid 900 for remaining balance on two phones. Went down to Verizon and they bought them for 500 total so I’m out 400 but have better service and cheaper monthly bill. Can’t stand AT&T. They lost me FOREVER!

I received a new iPad from AT&T for purchasing a new cell phone. I only took it because it was FREE. For over l year they have been charging me for that iPad. The iPad has been in the drawer since I received it for FREE. I have no use for it. Don't know how to use it and don't want to use it. I called AT&T and told them to stop charging me for something I don't want or use. They claim I signed a 2 year contract for the iPad. I would never knowingly sign a 2 year contract for something I knew I would never use. They want to charge me over $100.00 to take the iPad off my cell phone bill. I told them I am 76 years old and had no idea I was going to be charged for something they were giving me for free.

I was with AT&T for over 7 years. Paid for my phones in full, my bills every month and didn't have much issues. Until my phone broke and I needed a new phone. I called AT&T to get pricing on the phone and got 3 - 4 different prices, when I requested to speak to the supervisor I was routed to 5-6 different departments. Finally I got a supervisor on the phone, she was supposed to put me on hold but she transferred me to a different department; I couldn't get a hold of her at all (no one knew her name or employee number). My whole day was being transferred from one person to another and no one could track the previous person. It was a Nightmare!!!

Signed up with company and have watched monthly bill increase slowly each month. Company took over DirecTV and watch channel availability decrease and monthly fee increase. No way to email them and repeated request to have someone call have been ignored. Been customer of DirecTV for twenty years and am totally disgusted. Have unlimited data plan but when it reaches 11GB everything slows down. This is pure BS. One pays for unlimited and should get such. This company is dishonest and needs investigation for monopoly and/or mob-like behavior.

I’ve been on the phone with these people for 5 days. Every representative has different information. We filed an insurance claim on a new phone that wasn’t working. They sent us a box for us to return the old phone. We did that. They are saying they didn’t receive it and now put 940$ on my bill. This is the second time in 6 months we have had to pay a big amount for something they scam up. I’ve been a good customer and this makes me sick. The last representative I talk to was rude and snippy. I told him, "How do I know someone in their warehouse didn’t steal the phone and not log it in"! They do absolutely nothing to help you resolve any issues. I hear Verizon calling my name. I’m just fed up with this. They don’t even act like they care about customer service at all! Rip offs is all I can say!!

AT&T had been charging me for a phone line I called to close for 9 months. Representatives wouldn’t officially close line after calling numerous times and now they won’t credit my account. They state there’s no comments of my 9+ phone calls. Every time I call I get wrong information and they say they will submit refund for review. Terrible customer service. For $270 a month 3 lines, I should be getting excellent customer service. I’ll be changing phone service, and I don’t think I’ll get my credit. I’m tired of waiting. I’ve been a customer of theirs for 13 years. It’s like they don’t want me to stay with company, when I say I’m switching they don’t even comment anything. Other companies usually try to get you to stay and might give you incentives. Not AT&T, very disappointed with them.

My cellphone phone wireless company had the audacity to tell me that a payment I made in March 2018 that they cashed was requested to be returned by my bank. I called my back and they stated that is not true as we don’t ask for money to be returned. I asked ATT to provide this proof in which I got the runaround and contact calls to suspend my service. I do not recommend ATT for any service as they do not want to help and are very dishonest! Worst company ever.

Don't speak to anyone at ATT Customer Service when connected to a live person!!! Immediately ask to speak to someone from the United States. The representatives are from the Philippines and in my humble opinion anyone from this country cannot relate to someone in the United States or has common knowledge on how society prevails here in the USA. It is a constant innuendo type conversation and you are immediately flagged as low class no matter how humble or considerate you are.

Recently I received my wireless bill with an increase of $9.83. When I called customer service to inquire about the increase I was told my plan was changed. I did not request this plan change, but I was told my old plan was discontinued (without my knowledge) and they had increased my data usage to 20g for a $10.00 increase. Well, I don't need 20g of data. I was then told I could lower my plan to $85.00 to get 10g of data. Since when is it ok for a company to randomly change a customer's account without the customer's permission or notification?

I had the unfortunate experience of switching my phone service to AT&T and buying new phones. I asked my salesman (at Westmoreland Mall Sales office in Greensburg, PA) at least 10 times what my monthly charge would be, the total cost per month. Mike ** responded all 10 times that I would be paying only $253 per month. He said this over and over. He so conveniently just never added in the cost of the four new phones in that total. So I was shocked at my third bill was now $335 per month because he only calculated the phone service charge as the total price. So I have to pay $85 per month more forever!!!

AT&T internet access is terrible. All residents at our building in Hollywood FL are complaining about AT&T internet. We did a speed test and PING is 76, DOWNLOAD Mbps is 0.28, and UPLOAD Mbps is 0.31. That means "click and wait, wait, and ... wait"; terrible internet connection and speed services by AT&T. AT&T outsource their customer service calls to Philippines; and those Filipino can't do nothing to help you. Do yourself a favor; Do NOT have AT&T for internet or any services!

If you want horrible reception, all of your phone calls to drop, only get half of your text messages, with old school "dial -up" data speeds then ATT is the plan for you... Almost forgot they also bill you for services not given years after you come to your senses and fire them. If you are reading this then you are thinking about joining the ATT family... JUST DON'T.

Where to begin? First, they pretty much stole our old smartphones when we switched to AT&T. They said we'd get credit for them on our bill, took them out of our hands, and we never saw the credit. Found out later that we were supposed to apply for the credit by a deadline, but no one told us that. They said that's our problem, not theirs. Since then, our cell reception has always been at only 1 or 2 bars, no matter where we are. And the latest and most annoying problems occur with every forced update our phones must go through. With every update comes more problems with certain apps not working anymore, popups that say other apps have stopped working, etc.

I had AT&T from January 2017 till now. My auto pay service was being shut off automatically last month and today they did it twice. I called last month to renew my auto pay service and they did nothing to help me. I was being transferred to another person and I'm now fed up with them. I dropped them today. I now have T-Mobile. I'm tired of AT&T and their crap. My card was declined on the auto pay service the beginning of last month and my new debit card was declined as well online. I'm happy with T-Mobile. I'm no longer going back to AT&T Wireless and deal with their crappy customer service who won't help me.

AT&T evidently put fiber cable in our neighborhood and did not tell anyone that they would be doing it or tearing up your yard and not fixing it. When I tired to talk to the workers doing the work, none of them could speak English. I have tired calling, emailing, feedback surveys, and a AT&T community forum and have yet to hear anything from them. This is going on 4 months since the work was done.

I don't even know where to start to be honest. My experience as of late with AT&T have been pathetic. Service goes down and I call and have a technician come to "fix" it, he tells me the wires down the road in the box were bare and corroded and he was surprised I saw service at all. The tech says he's taken care of that and now he's gonna put me on a better channel for my wifi to run more smoothly. It's been 2 weeks of the same old BS, runs slow, (if it works at all). I've been using my Verizon unlimited mobile hotspot to get anything done. STAY AWAY FROM THIS COMPANY! THEY ARE TRASH! if you look up a down detector/outage map and see AT&T's pathetic coverage problems it'll make you wonder how the ever living hell they're even still in business.

I have been a customer of AT&T since 2004. Customer service was why I stayed with them as every rep I ever spoke to was awesome and if something was incorrect in my billing, they corrected it and gave me a credit. They now give you absolutely nothing all while they charge you for every little detail and then some! They now charge you $800 for a new phone that doesn't last 2 years and tell you that Apple charges them the same price they charge us. Apple charges for 1 phone $800 but AT&T who buys thousands of phones supposedly pays the same price? You have to think I'm really ignorant to believe that lie!

There should be a negative rating. Internet was mind-numbingly slow, even after someone coming over and installing a new modem (which took a couple of tries in itself before he declared it to be working, yeah right). I got absolutely no response in spite of calling their "customer care 24x7" number multiple times. Each time they were getting multitudes of calls, putting me on hold for 20-30 minutes at a time. I can only assume there are tons of other furious customers out there. Also, no representative informed me about the whopping cancellation fee that would be charged. Apparently, you sign a year long contract with them, and if you wish to cancel it any time before that, beware because you will be charged a substantial sum. I got fed up of the service in two months, wherein I was charged a $150 fee. You basically get punished for not using their service for at least a year.

ZERO stars if possible. This company has a bunch of crooks with a license to steal. Close to 100 bucks for a 10-minute installation. I used their service for a couple of days before canceling, and then the bill for the month came out to be over $108! Ridiculous. This is the last mistake I will ever make, and I will most definitely EVER consider any of their services ever again.

Ongoing dispute for AT&T wireless MiFi services. I have and continue to be charged for services that were never used. Incorrect information was given to me on the internet services. AT&T provided me with the device that I did not need or want. The device was sent right back to them and was told for months this would be taken care of. Nine months later I am now receiving an invoice from a collection agency asking for money. I now in return decided I will not have a phone conversation with them. I will now put everything in writing. The recorded phone calls stated this would be taken care of and still have not. I have a cell phone and cable from AT&T and DirecTV which both bills are paid monthly with no issues. I feel I have been a more than loyal customer to AT&T and to be sent to a collection agency for services that were not provided is unfair.