AT&T Wireless Reviews

We've been with AT&T for a couple of years, during which we had a few issues. They tried to bill us extra months of "International calling" when went overseas. They would have issues on their end with autopay, then charge a late payment fee to the customer. But if all that seemed bad enough to make us want to leave (it did and we did), it was even more fun getting out of AT&T. First, they could not figure out how to unlock my daughter's flip phone. A simple, dumb-as-a-rock flip phone. And I had to contact them online, then go to a store, then contact them online AGAIN, then go to a store at which the customer service agent contacted their techie HQ.

Two weeks ago I went to an AT&T store to purchase two new phones. Of course I updated my data plan and was told what my charges would be. I was told that my first bill would be a little higher since there was two activation fees, that in total the first bill would around $250 and then around $175 after that. Imagine my surprise when I receive my first bill today for $376. Wondering what in the world went wrong I tried to contact AT&T and got no answers. They really don't care about you. They just want your money. I've been a customer for the last 6 years but as soon as I'm able to I will never return to them in any way shape or form.

After 4 scheduled appointments each of which were rescheduled or no shows by the installers. I Called customer service regarding our concerns and our desire to cancel however they talked us into staying for our fourth installation. Still no show rescheduled for Monday. Had this service for two weeks and internet crashed for last six weeks. We have been without internet service for six weeks now and their installers are still flaking and not showing up. At this time we are so fed up! Worst service ever!!! Not to mention all the time and effort we have spent taking time off work for these installs that are no shows... Not acceptable!!! President of AT&T needs to know what their installers in the field are putting us through! Plus not to mention billing is all screwed up on bundle package!

Is AT&T profiting from natural disasters by cheating and playing with the necessity, trust and good faith of its customers? Read this: During Irma Hurricane AT&T sent a message to me and I guess to millions of other customers in Florida expressing solidarity and offering "no charge over excess data use..." At that time I called AT&T several times for clarification, given that the forced peak data consumption during the hurricane period would obviously increase the total consumption in the respective invoicing cycle. Their response, repeatedly, was: "excess will not be charged". But now, after the fact, they just sent me a message informing about a $15 overcharge for each GB in excess over my plan for the invoice cycle that included Irma Hurricane period. This is a wrong/unacceptable commercial behavior that destroys credibility in AT&T and qualifies its supposed solidarity claim as false, misleading and opportunistic!!!

I've purchased a completely unlocked iPhone (for full price). Also purchased and Used AT&T Go-Phone pre-paid SIM card and Plan. Here is when AT&T had 'Locked' my phone. A month later, when I tried to use the phone on an international trip, was unable to use the phone because it is 'Locked' (It is purchased as unlocked phone for full price and I would expect it to use it with any sim). Contacted AT&T, first 2 calls they said they only lock AT&T Device, since this is not AT&T Device they don't lock. Called Apple support, they clearly said it's locked by AT&T. Called AT&T again, they said no it's not. Called Apple Again, Apple support guy was kind enough to contact AT&T himself and confirmed that Yes it's locked by AT&T. Contacted AT&T again, now they confirmed that it's locked and it's locked as soon as you put the AT&T SIM (For whatever reason/excuse they had).

It's been going on for a year now. Every month I call them and they tell me they are gonna set up a plan for me for 25$ per line but it never happens. I look at the bill I get charged 250$ per line. I have a really small pizza business. Only using three line and they are charging me 900$ for just three phone lines. That's really disgusting. I try to talk to the supervisor but they never transfer me to them. It's a great company to rip off people. Take my advice do not take your services from AT&T. They will rip you off.

I am SO fed up with AT&T and DirecTV. They tell you one thing but fail to mention any stipulations. I originally signed up for DirecTV because of the great promotions. I was told one thing but billed something else. I constantly was calling them to get my bill lowered. After about the 10th time calling, I cancelled. Shortly after, DirecTV Now came out with locked in rates, I decided to try it out. So we are on DirecTV Now, which I really don't have any complaints, it has been great. 4 months ago I upgraded our phone service to the unlimited choice plan to receive a $10 credit/month on our phone bill and a $25 credit/month on our DirecTV Now bill. I chatted online with an agent to confirm we were eligible for the credits, which we were told yes. So I upgraded.

Worst experience I've ever had with any company. They lied about the monthly charges ($65 a month more than promised price). Told price was $110 a month. Was charged $175. Customer Service was no help. They said I would have to pay off 2 phones to get out of contract, even though it was buy 1 get 1 free. Total of $1500 owes to get out of contract. Overall terrible, so bad that I created a Consumer Affairs account to voice my displeasure. Avoid At&t at all costs.

Ok AT&T, why the does your company have ZERO accountability for holding up your side of a business agreement? We pay our bill every month and in return, expect to get what we pay for. What are we paying for? Cellular service that includes 25GB of 4G LTE data. What happens if we don't pay our bill? That's right, you terminate the contract/service. So why is it that you are not providing the service? Does that mean that anyone in my area having this issue (there are many. I have walked the entire neighborhood over a good 6 block radius and tested twice on every block with the same ridiculous result) can terminate our service to you, which, when roles are reversed, our service to you would be the payment.

HORRIBLE!!! AT&T system made a huge mistake when I was paying on the bill. Charge me monies that wasn't suppose to be taken out of my bank acct. Because of their blunder. Talked to about 5 people because I had to keep calling back to make sure corrections were made. But each time talking to customer rep. a different answer. The last person (worked in finance dept.) said 3 to 5 days before my money get into my account. He told me to calm down and let him talk, but he too was over talking me when I was asking questions. I am completely done with AT&T.

I was a Verizon customer for 4 years and their service began to drop all the time in my area, so on 7/27/17 I spoke with an AT&T rep through their online chat to find out what kind of deals they had going on. The rep told me that AT&T would pay up to $650 in cancellation fees per line if I switched (I had 2 lines with Verizon), and that I would get 2 free LG G5 phones (these were older phones at this point, as the G6 was already out). The rep was the one who actually brought up the free phones to me, not the other way around. A couple days later, I get the phones, and have nothing but problems activating them, but finally succeed. I sign up for automatic payments on their site and think all is well.

I have been with AT&T for more than 7 years. June of 2017 I called to cancel my U-verse, TV and internet. As of today September 27th 2017, I am still being billed for the service. I have called every few weeks and I keep getting the same answer, excuses, and promises that the issue will be handled. When I attempted to handle this issue the last attempt, my entire wireless account was canceled so I had no way of communicating with my husband or parents which are on my wireless plan. The rep who closed my account transferred me until I was connected to the ISM department in which I was told that my service would be restored in an hour.

I have 9 lines on my AT&T account. Have teenagers who lose/break their phones. Have had insurance on all lines for years. Lost a phone, called today to file a claim and was told a customer service rep "accidentally" cancelled my insurance and none of our phones are insured. The solution: pay off the lost phone and upgrade to a new phone and purchase insurance then. How convenient that they accidentally cancelled my insurance with a new iPhone coming out soon and that was the solution. Get the new iPhone.

Update I finally made it back into a Corporate Store and the issue was resolved in a timely manner. This rep was much more knowledgeable and I got my phone and the plan I wanted and number ported

I have had AT&T for a while now. Everything was good for the most part. Recently one of my phones broke and it was not exterior damage. The phone would not do anything when you clicked the icons with your finger so the screen was not responsive. I sent it out and it got sent back with a huge crack in the screen and a note saying that it was not covered under warranty.

I downgraded my service on AT&T on September 5, 2017 and AT&T upgraded my service instead. When I looked at my bill they charged me an extra 142.00 dollars. When I called them my service should have been dated September 21st, instead of doing the right thing and taking the added charges off my bill they sent me to two different supervisors who said they would call me back, they never did. My third call to customer service, the same day, the rep told me she would have the supervisor call back ASAP, needless to say no call back as well. I have been with AT&T for 12 years!! The customer service at AT&T is atrocious, this company doesn't care about their customers, all they care about is money. I am not holding my breath waiting for them to call me back. I will try again, but I would like to warn all potential customers DO NOT USE AT&T, this company scams their customers. It is all about the money to them now.

When I tried to buy the new Note 8 at AT&T they wouldn't sell me one because I'm on my company's plan. Both my bosses called to authorize me to buy a new phone on our account and they still wouldn't sell me one. Very frustrating - obviously AT&T doesn't care about their customers. As soon as I can I'm dropping them like a hot potato!

The gentleman I spoke with was very polite and tried to be helpful. However, he kept telling me that he didn't know anything about iPhones. He said over and over again, "Just bear with me." He would read aloud to himself from some manual. Finally, I just gave up and told him that if I hurried I could make it to the AT&T store before they closed. I did, and they helped me as much as possible. They sent me home, but then I went back this morning. It is now working, but not with the same configuration as before. Currently I am not satisfied.

Most horrible ever of any carriers or service I have experienced. People are neither competent at AT&T nor do they have any training on how to talk to people. I recently tried to add a line but they were making it sound like they are doing me a favor. Just to add a line, it took me more than 5 hours in total including the hold time. (Of course, they are all trained to say things like "I apologize, or thanks for being a loyal customer", these words don't mean anything if they are just repeating it like a parrot). First, they switched me to another system, and then went through the whole process a few times and finally, after a few hours, they told me either to wait for the SIM card by mail or go to a store to pick up one.

My business internet and phone service was unreliable. My internet was down several times each week and often my phone service was lost when they tried to fix the internet. I lost many dollars in sales and often was unable to "batch-out" my credit card sales because I had no service. I spent an unbelievable amount of hours on the phone trying to straighten this out because many times they claimed to have no record of my previous calls. I tried hard to make this work for 9 months and finally switched to another provider. AT&T charged me an EARLY TERMINATION FEE of $399.00 even though they never provided reasonably reliable service during the course of my contract.

When I bought my phone, I received a free tablet and I thought, "Wow this is a good deal!" Well, it was not! The sale rep neglected to mention that if I pay off my phone early, the tablet was not eligible to be unlock unless I pay off the remainder balance of the tablet, because the tablet was under a separate contract. Beware of accepting any free gifts from AT&T because it's going to cost you and is not FREE like the advertisement said. The sales rep are so happy to make a sale that forget to mention the fine print to the customer.

I called in June 16, 2016 to switch from Verizon to AT&T. The rep by the name of Mary assured me there going anything will cost me to switch. Although I was telling her that my phone was on installment payment. She run the credit evaluation and signed me up told me that I would receive the SIM card in the mail. SIM card never arrived. I called back customer service and learned I have to go to the AT&T store. I went AT&T store. Sales rep Activated my phone.

AT&T I love my iPhone 6 Plus but was having issues with it. Wouldn’t hold a charge, Windows would flip/flop and open, Half a window would be visible, Windows had tremors, 2/3 of contacts disappeared. I took it to AT&T store on Sept 8 to be repaired. Salesman told me that issues couldn’t be repaired and that I needed a new phone. I told him I was on a fixed income, he said that the issues would be resolved with a new phone. Asked if I could replace it with a iPhone 6 Plus… He said AT&T was phasing them out. I had to have the 7 phone, he said. I told him I had insurance on the phone and he said that insurance wouldn’t work on that issue, that I needed a new phone. He signed me up for Dish TV with a recurring monthly charge. I did not know or agree to any of that.

I have been an AT&T Wireless customer for more than 3 years. I first started home service in 2015 March. My boyfriend's setup home phone & internet service with a rep that was promoting AT&T in our area, he was told that internet alone was $59.00 but we could get home phone & internet for that same price. When installation was done the AT&T Tech set it up then come in and told me that he could set up speed 18 because we were too far from the hub but we would get 12 speed & the promotion would still be applied. The tech & I called in to customer service & they told me I would get a call within 2 weeks. I never received a call & when we got our first bill it was $100 over what it was supposed to be plus the phone never worked. Every month I called in to have the bill fixed & would stay on the phone hours. When the service was coming up to end contract I called in the end service.

I have had AT&T home wireless for over two years. The wireless module stopped operating in August 2017. I verified the equipment was inoperable with AT&T repair. AT&T repair advised exchanging the module at an AT&T store. They said there would be no charge. I did this. We just received our phone bill and there was an item called "upgrade fee" in the amount of $45.00. I called to dispute the charge because I paid an upgrade fee when I signed up for this a few years ago.

I've been a loyal customer of AT&T for about 18 years. First I want to start with the fact that we now have to pay the full price of their overpriced phones whereas before they were subsidized. December of 2016 my LG G4 phone screen started to fizzle out for no apparent reason. I had the phone for 2 years so I figured I'd just upgrade to the LG V10. Again I had to make payments on the phone along with the monthly bill. Well 9 months after I bought the V10 the phone froze and wouldn't work. Never dropped either phone or exposed them to water.

I have been a long time customer with AT&T. Many years. We have everything with them - cell phones, internet, TV, home phone. Recently I was notified that a couple of promotions that they offered us were going to expire. This is normal. I usually have to call them every 6-12 months to check on my bill and see if they can lower my costs to help us out. In the past, they have been very helpful for the most part and worked with me to lower our bills. No more. I have been calling for 3 days now and always get passed to someone else who is supposed to be able to help me. Now if I want any discount that will help me, I have to sign a contract either for 12 or 24 months. I have not had a contract with AT&T for years and have stayed with them because they have always been able to do something for long-term, loyal customers that always pay their bill on time. We are VERY disappointed with AT&T and how bad their customer service has become.

In my 62 years, AT&T has been the worst customer service experience I have had with any company. I switched to AT&T wireless in June 2017 and immediately set up auto pay. Following both of the first two payments, I received a letter from AT&T stating my bill had not been paid. I called AT&T and in both cases I was told my bill had been paid on time through auto pay and to ignore the letters. Next, I received a phone call from a collection agency followed by a letter from the same collection agency. Again, AT&T said my monthly bills were paid on time and ignore the collection agency. After talking with the collection agency, I think it is a legitimate company. They are going to send a dispute to AT&T and I will see what AT&T does.

I had to wait for 35 minutes and then the male who stated his name was Zach had to ask me three times what my phone number was. My wireless hot spot expires at the end of this month and he told me I had to wait until that certain date or I would have to pay the penalty. He couldn't even pronounce the word penalty. I could barely understand what he was telling me. He sounded very inexperienced. I couldn't remember my pass code and he couldn't even given me a hint, a small hint even. So I had to change that. He asked me for my phone number one more time before I hung up on him.

They have some very incompetent people working for them! I after being a customer since 1994, I am about to drop them as I can't get them to rectify overcharging billing charges.

I have been trying to contact customer service for a week now. When I go to their website it crashes and states there was a "technical glitch" (yeah, no kidding!). I have called the customer service number, and when the system tries to transfer me to extension I need, I get hung up on. Seriously folks, is this hard? If a website and a phone system are this much of a challenge, how much does your TV and internet suck?

Originally signed up with at&t because Verizon doesn't have good signal where I was located for 5 months. AT&T did. But at&t couldn't guarantee me that my service would be as good in other parts of the state (SW Wyoming). I was assured that I had 14 days to check and make sure it was all good. However, the signal I had with at&t was so sporadic even going to Denver. I couldn't take the chance of "sporadic" or "good enough" signal in SW Wyoming. I cancelled my service with at&t within the 14 days and went back to Verizon. I called at&t and asked "Michael" at the call center if I could get my money back, he explained, "You CAN get 42.00 back since you didn't use it a full month and you're within the 14 days." Waited for a month and still no credit or check in the mail. I called at&t and asked the first rep where my refund was. Somehow I was disconnected.

The combination of DirecTV & AT&T phone service was a ridiculous complicated procedure, but no problems since. Pricing is too high & when I added unlimited data nobody said I would lose phone discount on phone purchase.

The prices of AT&T are highly competitive and it's very rare that calls are dropped. The big downside is calling customer service and being on terminal hold. The chances of getting disconnected is pretty high in my own experience. If you want to go to the AT&T store, be prepared to get an appointment and possibly wait hours. The reps in person are very helpful at least.

I get no service from Verizon, but have two cell phones with AT&T and my home alarm system uses AT&T wireless instead of a landline. I also have a tablet with AT&T. The local AT&T outlet store is superb in service. I've had absolutely no problems in over 11 years with them.

I tried to use DIRECTV but it was not receptive in my area and never worked right. Ever since ATT bought them service was terrible. When I canceled I was harassed for months with phone calls and mail. They lied when I complained to the FCC and still won't take me off their mailing lists.

Love the company. Have been with them for 18 years, and never had a major problem with the company. Their customer service is why I stay and they are always finding ways to cut my bill.

This is the best company I have worked with. Customer service is great. Haven't had any trouble with our service. I would recommend AT&T to anyone that wants great service.

Terrible coverage and limited service. When I travel around the state of Texas I am always running out bars. Ever since the 4G thing the covers has gotten worse.

AT&T does not have a good tower in my area and company does not plan to upgrade out of date tower! People often cannot hear me on calls from home. Very frustrating!

So far AT&T has been a very good company, providing good service. I've found lately that we have many "drop calls". Also, their Cell phones cost is incredibly high, they run into the $600-700 dollars, for an item that will last just a couple of years at best.

Switched over to AT&T iPhone because my niece said it was the best. I had another company and was more satisfied. I wish that I had not change. Pros and cons on each one.

They scam you into buying their phones on a payment plan so they can make more $$ off of you. If you refuse the plan and buy the phone up-front they charge an additional "service fee" each month to use the phone you just purchased from them! Monthly plans are too expensive and they raise the price super frequently. Total rip off. They have no loyalty to their long time customers either.

I've been with AT&T since 1992 when they were CellularOne, then AT&T, then Cingular, then AT&T. I've never left them. There's no one better & they've rewarded my loyalty.

Have had a few dealing with AT&T. Call customer service and usually get switched around to two or three departments. One would tell me one thing and another something just the opposite. Agree on a price and they manage to increase my bill anyway.

We were told that ATT would be using US cellular towers but my reception is to be blunt horse **. I can't get a signal at work unless I wonder around like a goon. Please try better at getting me the service I deserve.

AT&T has been a good wireless company for us. The service covers most places pretty well. Sadly though, the price we pay continuously climbs as I assume other companies do.

Their service is kind of spotty. When you call the people you get always have to transfer you to someone else, then you're on hold for a little longer.

We feel they are definitely one of the more expensive carriers but we have been with them for approx 12 plus years. They have excellent customer service for the most part.

A couple of months back my wife called AT&T, called to see if there was a way to lower our bill. In the process the rep on the other end of the phone asked how much we were paying for our current internet service. My wife told them and the rep excitedly said he could save us a ton of money by switching to their Uverse plan. Cable (with Direct TV), Internet, home phone, cell phones, etc. In all it was supposed to save us around $40 a month over what we were currently paying. AND we would have cable, something we hadn't in our house in a couple of years.

The only big complaint I have about AT&T is that the service drops calls somewhat regularly. Their customer service is good. Their devotion to keep their customers happy is good as well.

I really like AT&T except for the price. I feel they are just too expensive but I have been with them so long and have never had service with another company. It would cost me more to switch especially with deposits. Now that the companies are going unlimited I hope AT&T will become a better deal.

The prices from AT&T Wireless are too high. Spending for phone, data etc in excess of $100 per month is a lot. Rather than roll over data credit my account. I can't imagine these standard items you get with a phone is worth the price you pay.

The cost is too high for the service especially for someone like me who only uses a small amount of data each month. Sick of them adding fees and not doing what they say when I call them. Customer service used to be awesome, now it's average at best. Also, miss the free phone. I am getting ready to change companies. I do not recommend AT&T unless you have extra money to burn, stay away.

I was with Verizon before for many years. Back to the Nextel PTT. Grandfather on the unlimited data. Verizon would not let me keep my plan. Though, I am with AT&T now. I did cut my cost in half. Though, for wireless, they all have the same dead spot. So, nothing new and nothing else to expect. Really, you think one is better than the other. NO! Same game they say this and that.

Expensive than other phone company and they don't believe the customer. The phone not working in some places but I can tell someone to use them. They better than others I think.

My bill with discounts are supposed to be 65.00 per month which is why I switched to AT&T. My bill since the very first bill has never been less than 80.00 per month and Customer service cannot fix this. They admit my bill should be 65.00 per month and tell me to wait for the next bill, which is 81.00. One phone, one iPad, 2 gig data, federal discount. I suggest getting your costs upfront, in writing with a weasel clause to the effect that you may cancel out without penalty at any time during the contract period if your bill exceeds the costs presented in writing prior to signing. If they are as honest as they say they are then they should have no problem with this.

AT&T is a horrible company and has very poor service. They continue to bill for items they shouldn't and then when we speak to them about the issue, they cite we will see our credits on the next bill and we don't. Been calling about the same issue for months. Can't get away from them without paying more to buy out the contract.

AT&T is multi billion dollar company that overcharge customer, mislead customer to bait and switch. Also, the transfer rate is overwhelm with incorrect department with their phone system. Also, the combine process overcharges with proration in bill and advance causing large bills one after the other which is misleading with the price lock. Just about every services have a contract and additional fee which just too much on a family household.

I find that AT&T is very reliable service. When we lived in Florida, AT&T was the only service that people could get out on when the hurricanes hit. I don't like that they don't have affordable phones, unless you want to buy them by the month. Being on a fixed income prohibits that option and the monthly service, the way we use it, is pretty high. I wish there were more options.

AT&T has developed a time-wasting "Merry Go Round" type customer care. You call in and you begin giving all your security information to find out the person on the other end knows nothing other than they need to send you somewhere else. You repeat the process over and over and it takes hours to get to anyone who can help you. The same with trying to negotiate your plan prices or to speak with them about a credit, they have in the recent year not taken responsibility for crediting you when you have a service problem, as they did in years past. When you finally get to a supervisor to negotiate your prices they tell you that they can only do what the other employees have told you, you then have to go to the level of having a supervisor calling you. I have not ever had one of these supervisors contact me as they have said they will.

AT&T has been subpar in the areas of: 1) Poor Internet service, 2) Poor upload and download speeds, 3) Reliability of network and pricing. Also seem that adding residential Wifi and peripherals, such as wireless routers, is painstakingly involved and the AT&T installed network hub is subpar in performance and flexibility.

After years of being their customer I'm content staying with them. I would just wish they would have internet service to meet my needs and an international plan that's great.

AT&T has good coverage but only adequate plans. They lock you in a plan for 1-3 years, saying you cannot cancel. Then they slowly raise their prices over the plan term.

It was a 50mb with a home phone number. It was reliable and worked just fine. But price got too high. Around $79. I'm paying about half and can cancel anytime.

AT&T Wireless is great. The bills could stand to be lower, and the phone I bought never worked very good and for a long time I was constantly avoided by the manufacturer. Which was supposed to replace it. Never happened. Yet I still prefer my iPhone over the current phone, my android. I found the iPhone easier to use. But sadly Apple never helped me as they should have!

They did not provide what was advertised. No free install, no free receiver. We bought and installed ourselves. Cost to us was $120.00. Employees not trained. Many said one thing. Another came along to say, "No that isn't correct."

I have been an AT&T customer for nine years, and I haven't really had many problems with them, but there are some issues with them. The first is their customer service. The reps are unprofessional and they tend to lie about services and billing quite a bit. The other is the fact that AT&T does not offer incentives for loyal longtime customers. You have to practically beg them to reward you with something for sticking with them. This shows a lack of good customer service.

I've been with AT&T for over 14 years. I've always received great customer service over the phone and in the store. Their service is reliable and prices comparable with other reliable companies.

I used another carrier before and AT&T is reliable in my area. Wish I could get better reception in remote areas (some lakes) when visiting Oklahoma. I can't get complete calls. However, texts have started coming through and it seems to be getting better.

AT&T has wronged me twice. Once they took $54.00 from my account for a phone I didn't even have. Then refused to refund my money. I had a lot of problems during that time, and didn't pay attention to my bank statements. I had to take them to court to get my money back. Then they sent me a W2 and I had to pay income tax, plus penalty for the money they stole from my account. Another problem on going right now. I received an offer to receive DirecTV, Home phone, and Internet for $89.00/month. That was 7 months ago, and I have never received the right price on my bill. First they got my name mixed with another lady in Texas by my name. Had to contact Better Business Bureau to get that fixed, now my bills keep getting higher every month. I don't believe I have ever received a bill that was the correct amount. My price was guaranteed for 2 years, but yet my bills change every month to a higher amount. Lord please don't ever let me go back to AT&T once my contract is up.

Overpriced services. It takes 20 of automated button pushing to get to a live person and then you may not get to speak with someone who understands english.

Expensive service and really horrible reception! Even customer service at the store is not good. He messed with it but I still have problems with my 4yr old phone. His solution... "It's old and you might need to get a new phone." Uh, no, this one was almost $700 and I just paid it off!

I've been an AT&T customer for almost 30 years and have had dependable, customer-oriented service during that time period and I have no complaints.

Their wi-fi just does not hold up, when it comes to dollars spent. It go out or off and no all day long, 3-g maybe at best. We are paying for 4-g, but that's a joke.

I have been a AT&T customers for many years and have been very pleased for the services. I have not had a problem with Dropped service or had to say "Can you hear me now?"

I buy $50 phone care once a month, load it on line. I get unlimited phone (calling and receiving), unlimited internet and unlimited texting. My husband asked at AT&T if they could match this if he added me to his phone plan. They said no.

I had a few questions regarding my iPhone. Amanda was very helpful & professional. She took the time to listen to me and answered my all questions in professional manner. She was also patient, kind & very easy to understand.

I have been a customer of AT&T for the last 10 years, service is always good no matter where I am trying to connect. Very happy and will continue to be a customer.

I like AT&T. The service is fine but they are expensive. I'm toying with the idea of going with one of those cheaper providers but they don't offer insurance and I can't afford to replace my phone if it breaks down or is lost or stolen.

AT&T Wireless was the best company in customer service, but today you get high prices and no help when it comes to billing issues at customer service. Calls lost is very high and internet usage get limited speed in congested areas.

I haven't ever had an issue with them. That says a lot! However, I am not the primary on this account. I do get updates through text regarding our account though, so that is helpful.

In the area I live AT&T provides the best coverage. The family plan we are on is the best value of any competing company. They have been very helpful setting up international calling plans whenever we travel.

They started with a bait and switch on the original contract for telephone, internet and U-verse. They first admitted they changed the price and said, "We don't offer the services at that price." They advised that the agent was not authorized and had seen the original quote for services. They offered a price about 12 dollars more. I agreed when they told me that they would not raise my prices for 2 years. Later, they raised the price again. Every agent I spoke with later said they couldn't change the rate and said it was not in my record that I was guaranteed for 2 years. Obviously, that was another bait and switch. They would provide a temporary fix without advising it was temporary and raise my rate under the guise that my promotions had expired. I understand and speak good English. I know what was said and I know what they did.

Their representatives will each give you a different answer to the same question, very frustrating. I recently spent 2 hours on the phone setting up internet service and was disconnected. I went into my account and did chat and an additional 2 hand finally had a knowledgeable rep who set up what I needed. True it was a tricky setup but the first rep just wanted to move on and get it done not caring if it was correct or not. 4+ hours is over the top in trying to get service.

I am pleased with the variety of plans available and I generally have AT&T service except in remote areas. The well-traveled roads in Montana are generally covered.

Every bill is a different amount and it gets tiresome. I've gone up $20 a month in the last few months. The wireless is very slow also. It's a necessary pain in the rear!

AT&T gives you many easy options to pay your bill. I have not had any problems with my service. When I lost my phone, I was able to get another one very easily. I'm very happy with my service.

I like their selection of phones but their phone plans are overpriced. It appears that both AT&T and Verizon offer little savings. I will likely try one of the smaller vendors in the near future.

Been with AT&T 14 years. Have no inclination to change. Never have any problems with my service. My only gripe is they don't do upgrades anymore. You are required to pay monthly and still require contract and buy the phone whereas I liked it where you bought the phone for a fantastic price as part of your contract.

AT&T keep raising the bill. If you call for help they can't help you or won't. Every time you call you get a different answer to the same question. I have been a customer for lots of years and always pay my bill on time. I am going to get rid of them soon as I can. You have to wait on contract to expire. Another bad thing.

I have been with AT&T since July 2015. In that time I have had to call them with billing issues around 20 times. Each time I was on the phone around a hour. Their customer service sucks. I finally got my problem resolved by asking to speak with the supervisor's supervisor.

AT&T does not get reception everywhere. As a matter of fact it is terrible we are paying for phones that we can only use about 40% of the time. Even in bigger cities we have dropped calls and cannot send text because there is no signal.

I have been with this company for the past 20 years. There has been some improvements. Since I also have DirecTV, streaming is now free. I also like the changes in their international plan. It's much easier to understand. Also the company changed its online format which I really like. It's much easier to navigate.

I have had AT&T for approximately 8 years and I'm very satisfied. I've only had a few problems with service. Their customer service phone number is not easy to get through, voice system is ridiculous and by the time you get to speak to a representative you get very frustrated.

In August 26, 2016 I purchase a Galaxy Note 7 with a Buy One Get One offer at the ATT Gainesville VA location. The free phone was shipped to me a few days later. These phones were recalled by Samsung Sept 26, 2016 replaced with other Galaxy Note 7s, and in Oct 15 2016 the replacement phones were recalled as well. We were given two Samsung S7 Edge and were told the buy one get one deal will apply to the replacement phones. Over a year later ATT has not honored this contract and have billed me for both phones.

For the last two month they are charging me for FaceTime calls, that is a service free. Now they are telling me that some times FaceTime calls stop at middle of the call and at&t start charging for the call. Few month ago they try to charge me for internationals calls too, but I have my phones blocked for that. They did to me that they can't block my cell phones completely, because if I tried many times I can make the call. I fought hard and they remove charges. Now I think they found a new way to steal to the customers. Very bad for them!!!

It doesn't matter how much data I have used, the last 3-4 days before my bill is due, I get slowed so drastically that I can't even watch YouTube videos. Also, just recently the service has gotten close to nonexistent in places I never had trouble before.

I've had good experiences with AT&T, but much too expensive for what you get bandwidth-wise. They insist on trying to bundle everything together so that they can be a "sole supplier" which won't work for me because I have cut the landline and will cut the tv cord as soon as I am able to.

AT&T is a very professional, well-run company. I have been an AT&T customer since 1990. They have best service and wireless strength. But I wish they had total TV and internet in my area.

I have never had any bad experience with ATT. I was taught customers were always first, agents always very professional, skilled, knowledgeable, curious and gets the job done.

Sometimes depending upon the rep you get when calling/Chatting, excellent service overall. Service is very reliable and they have extra benefits to regular customers.

This company is an awful company. Their customer service seems to never be able to fix any problems on the first try. They charge you for things that you don't sign up for or raise your bill without even telling you. I will never have any AT&T products again!

As a AT&T customer in my opinion to get through to a real representative is horrendous. Personally I strongly don't feel they care about customer's concerns. In addition their billing system is never accurate and every month I find myself having to make attempts to get to a real representative to get an accurate bill.

The internet connection keeps dropping two to three times a day and it takes ten minutes or so to come back. It's not like I picked the cheapest plan. My AT&T bill is higher than my electric, water, sewer, gas bills combined. AT&T blamed me and said it was poor connection in my house and said need new wires. My son and myself went under house and pulled new wires, that I went and purchased, and had them come out and connect. Still the same, lose service to internet and tv???

I started my morning with doing the ATT.com phone upgrade, my phone broke last night so I'll just use my upgrade that's been sitting there on my account. Had a flight to catch tonight so did the "In-store pickup" since my phone died the day before. Website could not do in store pick up because an error. I tried 4 different stores to see if that was the issue, did all the steps the online reps told me to do. No luck. Fine. No issue. Still got time to catch my flight.

We have been with AT&T for over a year now, and it has been the worst experience yet. We live in Yucca Valley California, which happened to have an outage with the AT&T tower for 3 weeks. We were able to make a phone call about 2-3x a day, with services being sporadic in nature. We could not RELY on a phone call for any reason. We spoke with Joel ** from Mobility Sales + Service, and we were completely deflected from the any form of compensation for this issue.

They are expert at bill padding and switch and bait tactics. We have to spend several hours each month to go over their enhanced billings. We will leave them when the term ends.

The website has gotten better, but still needs a lot of work. I think the design could be a little more user-friendly and not so difficult to use. Also, I avoid going in the stores because the young kids they hire could at least have some training in customer service. Cingular had Stellar service before they became ATT, but it's still way better than Sprint's non-existence customer service and Verizon's high prices.

They are my only option in the hilly area I live in. I hate them. In the past ATT charged me after I discontinued my account and would not repay the money they took automatically. They did this to my neighbor as well. It's systematic. I would never recommend them and wish I had other options.

I only pay for voice and no data. It is not reliable enough to get data and be worth the while. The company is too large to take care of personal issues.

The service is excellent but the customer service is horrendous and many time the website does not have the answers needed nor the chat service as well. Many times with customer service, the proverbial left hand does not know what the right hand is doing.

Use the landline the most, and would like to never get rid of it. Rarely cellular does not work, and occasionally have to go to the landline to be able to hear the conversation. AT&T is also our landline.

Just overpriced and customer service seems to care more about sales when I'm trying to downsize. The service itself is better than the previous providers however I'd like to see international calls be a one flat rate.

If you have a question or problem, it will take you forever to get an answer. Most of the people working on the call station have such a strong language barrier. It's hard to understand them.

AT&T has been charging us way too much. Paying out over 350.00 a month. I have called them several times over the last two months and they always smooth it over and say I am on the best plan etc. Since I have everything bundled it is a majority of the expenses from wireless with phones that were suppose to be free. The wifi does not work very well and goes in and out at my home all the time!

OMG. If I could possibly give a negative star score. First and foremost, their pre-pay plan doesn't cover a full month. It covers 30 days, which means that they get an extra half a month per year in payments, and your due date will change every other month. Sneaky sneaky. They unprovisioned my sim, forcing me to call them for over 2 hours, then when they couldn't resolve it, they sent me into a store where I had to spend another 2.5 hours in the store, dealing with this mickey mouse organization.

My only concern is that there are less expensive providers. Other than that I am very happy with the service. Great customer service, ease of access to customer service, very little or no service downtime.

Too big a company. Sometimes rude, sometimes no speak English. Generally service and problem solvers very helpful and good. Rate, plan and upgrading agents sometimes confusing and just plain problematic but online seems ok.

Bills are intentionally difficult to understand, and I have been overcharged for almost a year. I spend an hour a month on the phone with customer service, but they are never able to correct anything properly.

Sometimes the system forgets passwords. They are real helpful in helping you reset your password but every rep does not know everything. You sometimes have to talk to more than one person. Also, they should give better discounts to long time customers.

The products are good. The consumer service needs to be improved on. You go into any store, you have to wait forever and then sometimes they don't even know you or try to find why something is happening so you leave more confused than when you went it.

You usually talk to four or five people from AT&T before the problem is solved. It usually take less than 100 words, but more personalities that you deal with to solve any problems that you have, when choosing make sure you double check to get the price to fit your family's budget.

I have an AT&T Go Phone, I love it but the service isn't that great. I can't use it in my house so I have to have a landline, kinda stinks. Don't have cellular service most of the time.

Supposed to be high speed, but never gets to 20 Mbps and loses signal strength frequently. Is bundled with TV and phone because the TV is too expensive on its own. At least once a week, must reset the router and printer. Tiresome dealing with the automated service techs.

We own a small family restaurant in Los Angeles and we've been having issues with our VoIP and U-verse internet since 2012. Connection gets lost at least once a month and happens so frequently that all of our employees have the service number written down. We utilize the internet for our POS system and telephone lines. Imagine how chaotic it becomes when the internet goes down.

AT&T is a great provider, no complaints but wish the bill was lower. I see competitors with much better deals, but I'm afraid to switch and I'm very happy with AT&T.

I've had AT&T and Verizon. Quite frankly, I like AT&T because this service allows me to use the hot spot and talk on the phone at the same time. It also allows me to not miss calls because I'm using Google maps.

I switched from AT&T to Straight Talk and had them for a yr. I went back to AT&T, I have found they have better coverage in all areas I travel in and they have more data for the same money. I will stick with AT&T.

I've had no problems at all with my AT&T service. The calls are always clear, and I've never had an issue with dropped calls or no service. Plus the price is good.

U-Verse is sometimes good, but sometimes it's slow or doesn't work. It isn't cheap, either. Sometimes it cuts out and they seem to use a mechanical relay. There is a lot of equipment, and some of it runs hot.

I'm very happy with the service in Meriden. I have been an AT&T customer for over 15 yrs. Keep up the good work guys. I won't change them for another company.

AT&T charge is too expensive for monthly service. Every month is a nickel, dime or dollar or two increase in bill. I am fed up with AT&T and I am considering prepaid.

I do not enjoy speaking to "virtual person" when you first call AT&T. It is annoying and always you are sent to speak with a real person. Also, I was attracted to AT&T because it had a nice bundle with DirecTV. What is so disappointing is that is takes 3 months before you see everything bundled on your bill. Until then, it is so confusing. I feel that AT&T lures you in but prices go up drastically after the promotion ends. There is not sufficient communication to remind the customer. Overall AT&T is overpriced.

The service is getting from bad to worse from the beginning of 2016 till today, I've not been able to obtain more than three bars of signal strength for many months now, regardless of the zone or area in Miami. I've been around many different areas all over Miami and I only get either a two bars signal strength or one bar. Many times I've found myself with no service at all. I'm considering switching to any other provider now. I've been with AT&T for many years because even as it was the more expensive cell phone service provider, the quality and strength of their signal was always good. Well, that now is just part of the past.

Description of Complaint: I purchased iPhone 7's and got 4 FREE iPads in October of last year from a Desmond!!! I'm VERY UNHAPPY with the Dawsonville Hwy AT&T store. I have been contacting him each month for him to credit my account to no avail!!! He's only did a $100 credit that I was told the supervisor had to do. And now Savanah the supervisor says she knows nothing about. He Just keeps hanging me on. So now I have $232.41 that a manager finally credited me over email. On my 4th attempt to go to the store personally because each time there was no supervisor available!!! I spoke to a Savanah which informed me that she could only do $40 until after the first of the month which is ridiculous!!! And that Desmond which is no longer there evidently has been fired had told me a lie that these IPADS were FREE!!! At the time I didn't want these which his (spiel) included that they would ALWAYS be free!!!

I needed to separate out a phone from my normal service. I talked to a rep who told me that a single line (I own my own phone) would run about 75 for 3 GB data. He then went on to say that I could go for unlimited data for 90/month and DirecTV at 35/month. Good deal right? DirecTV came and installed the dish (great guy), and a week later, I received a bill for 105.00. I called immediately, and was told that it would take 2 or 3 billing cycles to get the right price on DirecTV.

I have used AT&T for a few years now with no complaints yet. I live in a city but folks and friends live in a rural small town that happens to be cell hell. No signal on other carriers. Switched to AT&T mainly for that. My phone works fine there while others don't.

AT&T only cares about their bottom line. They don't absorb any costs, they pass all costs to their customers. When they want you to complete a survey, you pay for the data required to complete it. They refer problems with iPhones to Apple, instead of fixing them.

I love the services provided. But that could be less expensive. The service is so high and out of control. When you pay more than 500 a month for a service it is too much.

First in line to collect their money. Last to provide customer services and they make you wait on hold. You get just as many different answers as you do talking to different people.

We bought a S7 brand new Samsung phone. We started having substantial problems with the phone. AT&T offered to give me a "refurbished phone" to replace my new 800 dollar phone. That would be a fixed phone, not a new phone and they would give me no discount because the new phone was used. Hate that.

They are always pleasant, very helpful and problems solved in a very timely manner. The young lady at the Scottsboro office was outstanding. Great.

Rarely an issue with service and always available. But prices are high and loyalty seems to not matter to them. New users pay less than we who have been with them for years.

Unprofessional, untrained, uneducated supervisors with no customer service skills. Disrespectful, unethical and all around an embarrassment to the human race culture of people. In a few words, I will never give my dollar to AT&T Wireless.

Poor internet service/Intermittent reception, loose connections all the time. They make excuses about the DirecTV and AT&T merger and assurances of improvement never happen.

We have been ATT customer for past 12 years and have 4 lines with the company. I called in to discuss data plan features we have and the price and what Verizon wireless is offering for the same amount of money. I was transferred to loyalty department to discuss more where I would expect to discuss how we can make this happen in decent manner. Instead the representative names Terriant ** started off by saying "We do not match any other carrier's deals" without even looking up my account.

I purchased an Iphone with unlimited data many years ago. AT&T wanted me to buy this and agreed to unequivocal unlimited data. Ever since that time they have tried to unethically deal with all the consumers who bought in to those plans. Now they are over burdened with new "unlimited data" plans and completely unethically cutting services to prior customers who signed on for "unlimited data". They are liars and not to be trusted due to their poor ethics and unjust business practices. If you are considering them for "unlimited data", reconsider that decision.

I have had no trouble with AT&T over the 15-20 years I've been with them. They were the first company that I know of that had rollover minutes and that's why I started with them. I've stayed because of the service. They've been prompt with answering my questions and the service is just fine.

It's a very very expensive service and extremely difficult to communicate with. I have a flip phone and internet service only and have to pay $100 a month. Maybe I'm old school, but I remember when a phone bill was less than $15/month. AT&T stores cannot assist with billing issues. Unfortunately, in my area, there are no other options. I'm stuck with them until something better is available.

I really like the service I get when I have a problem. I just wish their phones weren't so expensive so I could buy a nice one. I use the Wal-Mart phones because of the price, and I get a 2 year warranty for 5 dollars.

I have the Go plan and it is my only phone home out and about $43.00 a month. I text, look up stuff and call my friends and family and it is great.

Efficient customer service. They've been helpful and I appreciated their advice when choosing a new plan. Luckily for me they have a service office within a mile of my home so I can easily talk to the personnel face to face.

No problems, no being offline, excellent customer service, very pleased and happy with AT&T. I highly recommend them. Go with the flow, talk to their knowledgeable sales force.

ATT is OK, but the cost is higher than what I want. Their customer service has been OK. I would like it if their prices were lower and perhaps give a break to individuals who also have landlines.

2 phones, DTV-$270 bucks a month! That killed me. 6 gigs of data and the lowest DTV plan. I went in on a BOGO Samsung 7 deal. This is a big lie! Make sure you know every little detail 'cause they hosed me and I can't get out of it. Even though I'm not in a contract. I've been paying 26.50 a month for the past 17 months and still "owed" $344 on the installment plan.

AT&T needs to be investigated for scamming its customers. I have been a customer for many years and have just recently started incurring monthly data overage charges while doing nothing different in my daily data usage. In fact, I use my employer's WiFi 40 hours a week, my local lodge's WiFi when visiting there, and my family members' WiFi when visiting them. My phone is set to switch to available WiFi when in the zone. I was in Atlanta this weekend, connected to my daughter's WiFi, when I again received a notification from AT&T that I had used all my data and was being charged $15 for 1 additional gb. Last month, I even received a notification that I had used the 1 additional gb; thus charging me $30 more on my bill. This is impossible and unacceptable. I'm filing an FCC complaint and will be requesting an investigation. Greed gets you nowhere.

I have had Many phone calls trying to resolve internet issues. Including speed and being charged different than what was told on the phone! I Hate that in order to get any deals you have to be stuck in a 1 or 2yr contract! I Hate that when their equipment becomes outdated they want more money to update! Also sneaky added fees!

I had an iPhone and in no time it started acting up and couldn't use it anymore so I went to Walmart and bought a go-phone from AT&T & it is awesome. Does everything plus some for what I need and want.

I've been with AT&T since it began and I cannot remember a time when they didn't help me with any problems I was having. No questions asked, they just took care of the issue to my favor. Courtesy always! They explained any question I had until I Understood. Prices are some of the lowest I found except for some newcomers. I'm very satisfied and will never leave.

I love their service. No drop calls and customer service is very understanding to your needs. They will try their best to accommodate your needs. I'm a satisfied customer of AT&T!!

I have had cell service with AT&T for more than 20 years. I find their service to be reliable although billing can sometimes be incorrect and a pain in the rear to get corrected.

I had a pleasant visit this week at the Tavares store. The clerk was very helpful and informative. He answered all our question with adequate knowledge. He tried to sale an upgrade but we are satisfied with our current phones. He was also kind enough to show me a few features on my phone.

Too expensive for the average senior citizen. My wife and I are both in our eighties and should not be paying more than 60.00 per month for a cell phone.

The service cuts out quite a bit. Prices have gone up significantly and customer service is mostly rude and uncaring about your issues. Also, the upgrade on their site is horrendous and takes forever to load.

I was overcharged in March and having been trying to get a refund from AT&T and DIRECTV from a bundled account. I have spend hours and days since March and still do not have the $396. Also be aware if you buy an Apple phone at AT&T. It is locked to their service and after three tries I could not get two Apple iPhones unlocked to use with another provider. Great while they were charging my credit card every month but terrible when you cancel or have a problem. Phone calls, chats, two trips to the store, up the ladder to managers and still no refund on June 6, 2017.

I would probably give a 5 in some areas; their reps are always very knowledgeable and friendly. I am just not really happy with my present phone and I don't like having to sign a 2-year agreement for sure.

AT&T has always been there for me, they have great customer service! They have sent me new phones when needed, of course I have insurance and warranties, but they have never made accuses and been more than polite. If a technician can't help me, they get someone who can. I feel like I have been a problem customer ever since I received my LG G4. I went through 5 LG G4s and then received an LG V20 with problems so I received another LG V20. I have had a horrible time with LG. Great camera, that is about it.

I was a longtime T-Mobile user but when I moved to another state I had no service at all. I switched to AT&T two years ago and I am totally satisfied with AT&T's service and reliability. It is not the most economical cell company, but they are definitely in the top tier in providing service both in-store and online.

Had issues with my phone and took it into the AT&T store. The rep took my phone, replaced the sim card and wiped out all of my clients data! He then proceeded to walk around for part of the day with my sim card in his pocket. When I discovered the catastrophe, he claimed to have already destroyed the sim card. It was a huge problem for me.

AT&T provides a good service with excellent reception (for my area). I constantly was dropped with T-Mobile. However, they promised me $99 credit on my DirecTV bundle months ago at sign-up. We like the DirecTV with the package but they have not delivered yet. I've gone through a maze of support numbers and online chat to no avail. The only other real complaint I have is that the monthly bill is fairly high and if we (family of 4) goes over the allotted data they tack on an extra GB at $15 cost with no opting out. It should just cut off your data if you go over. It's hard to control when you have children on the plan. Their unlimited plan is much higher than I need to pay.

I have always been able to reach someone for help and most speak English. If you want to speak to a supervisor or want a lower price because another company has one they always oblige.

AT&T landline and wireless service is great but heaven forbid you have a billing issue! They are absolutely horrible! Trying to get to the right person that can help you, on hold for an extraordinarily long time only to be disconnected. I've had to call back several times in an effort to get resolution, tried to get through to a supervisor, they're too busy but will call you back, the callback never happens. Frustrating beyond belief. I've had to call month after month to get my issue resolved, "for sure this time it'll be fixed". We shall see!

I've had AT&T's service for years and I have a lot of loyalty to them because of the level of service that I've received. They are not perfect in all areas but they provide good all around service.

I have been with AT&T since they took over. There have been some issues but I have seen most of these solved over time. They have always tried to solve the problems mostly for the customer when could be done. I believe so much that I added more services from the AT&T line.

They are good & keep their word. But they do like to push other companies they do business with. Sometimes don't want take no for an answer & send things constantly through the mail. I also don't like how they offer special packages to new customers but refuse the same package to current customers they already have on the books.

I've been an AT&T customer for many years. Their customer service team is excellent. They are fantastic problem solvers. I've used their online services as well as working with an in store professional. They are not pushy sales people but rather work to accommodate your needs.

Customer service has to be great because you will be spending a lot of time dealing w/ them. Whether it's errors in billing or products, there is always some problem you have to get straightened out. It's not worth the time or trouble.

I meet bad people in my life. But these guys are the biggest scammer, racketeer and extortionist that I saw in my life. I'm an AT&T customer for 1 1/2 years, everything went good until June of this year. I planned to visit my parents in Cuba and I was wondering if can I use my iPhone in Cuba on the same way I use it here in USA. I went to store close to my house and speak with an agent named Bryan and asked him for a plan that permits me to use my phone in Cuba.

I've been with ATT for 20 years and the service I received on the 25th and 26th was horrific. Whenever I was transferred to the loyalty department they were far from apologetic and not sincere. Instead they were cold and didn't want to provide information like the manager's name. There is a lack of service and empathy with AT&T Loyalty Department. A simple sorry would've sufficed, or try to care when you're faced with the possibility of losing a customer of 20 years. Isn't that the point of the Loyalty Department? To try to resolve and retain the customer?

The store operations need to be more professional and work harder to give great customer service. Great coverage though. But call 611 for existing customers or call their national sales office before getting frustrated.

I have had AT&T for many years because everyone in my family uses AT&T and we can call each other without using our limited minutes. I also have the old unlimited data package and I am probably paying a premium for the service but I don't want to worry about using too much data because I use that feature more than talk minutes. The only time that I called AT&T customer service was to discuss my bill and the fact that I was using more minutes for several months in a row and wondered if I had adequate minutes in my package considering my rollover minutes were being used up. The agent gave me 5000 more rollover minutes and I didn't have to increase my voice minutes because that would last me a very long time. I frankly want to keep my unlimited data package that the other companies are not offering to their customers. Except in a few locations where I travel (northern Wisconsin, for example) my AT&T service has been pretty good.

I have found AT&T to be a really good service. They have a very friendly and helpful customer service staff and have always found a satisfactory solution to my problem. Their rates have also been very reasonable. I am quite happy with AT&T.

I have been with AT&T seems like forever. I have been in their stores and can't ever seem to get anyone who is knowledgeable. Had to go to Best Buy to get a straight answer.

They are quick to answer phone calls at support, yet automated system is terrible. The technical department isn't very savvy. They have been unable to fix a problem with my email. I've been customer since the bag phone, so therefore I hate to change. If they continue their lack of ability to fix my phone issues then I will be forced to change.

I have been with AT&T for 12 years and I am very happy with them. Every time that I have had a problem which isn't that often they have took care of it with no problems.

It is hard to contact them and when you do you are switched to different people to talk to instead of transferring to a representative you need to talk to the first time.

I have used AT&T for years. I was a Union Organizer for 6 years with CWA and it is important to support workers who care and get paid fair wages through their unions. By using their services, it is a way to support jobs. Furthermore, AT&T has been very reliable and I have enjoyed the internet, Uverse and of course the telephone.

AT&T wants loyalty from its customers but doesn't promote loyalty to its customers. But demands it. You would think that the longer you are a customer the better the perks. Nope you get good deals if you're a new customer. They do everything to get you into a 2 years contract. Read the fine print services and prices are subject to change without notice.

We spend a lot of money with AT&T (as we have mobile and U-verse) and we never get a break on anything. When my sister and I compare our bills, she has a different cost of than I do for the same services. They do not seem fair with their pricing to customers they have had for over 10 years. When I call they try to give us a deal on a U-verse but it is only for a short period of time, then you have to check monthly to see when it is going to expire. I also always have to ask if we have the current equipment. I find a lot of this very disappointing. They do not take care of their current customers. My neighbor went to Comcast because of how AT&T treats customers after many years of loyalty.

Every month I have a problem with AT&T. They say something and don't do it. They don't write things down. One says something and another person says something else. Some are so rude. I've been with them over 10 years and I get treated like garbage. Every month my bill is different. Something is either added on or disappears. This time they really messed up. My husband has a phone for three months then it started not holding a charge so I called them up explain to the lady on the phone what was going on. She tell me to look over the phone make sure there is no physical damage which there was none. She tell me she will send a new phone and then I send back the old one which I did. Then I get my bill. I know it is a $349 charge for phone. I call up again and again and again explaining the situation and all they tell me is it's not covered under warranty because the pins inside one of them is bent.

I have been a AT&T customer for 5+ years. I'm usually happy with their service and customer support. If you ever have a problem, just call them and they are really good about fixing any issues you have. My only problem with them is how slow their data speeds are once you go over your initial data limit. I pay almost $200 a month for two phone lines and service on my iPad. And only get 6 gigs of data between the three. You can increase your monthly data or even get unlimited data (for an outrageous price) but my bill is too expensive as it is for me to increase my monthly data limit.

Representative sold me on the promotion that AT&T would buy me out of Verizon Wireless Contract and give me two new phones. I got the new phones, love them! Did as representative told me to do. Get final Verizon Wireless bill and submit it and will get reimbursed with a gift card. Took final Verizon bill to AT&T store, they scanned it in and said I should receive the gift card within 4-6 weeks. Got a postcard from AT&T a few weeks later saying the bill did not have the Early Termination Fee on the bill and to resubmit within 2 weeks. I went to Verizon, had them to print out the bill and had them point to the Early Termination Fee (they called it something else) and then drove to AT&T gave it to the representative, he reviewed the bill and said everything was there and good to go. He scanned it in and said I should expect the gift card within 4-6 weeks.

ATT Postpaid -forced 2yr contract, not competitive with other carriers-higher prices per line/family. No benefits to staying with carrier to switch plans when there is a family change. More benefits to Prepaid no contract plans. ATT/DirecTv Bundle option- existing clients are not eligible for bundle without additional 2yr contract. DirecTv SVc is worst TV plan with overages, erroneous charges, service breaks, not honoring equipment replacement insurance. High costs after first few months. Billing errors cannot be corrected, built-in default to disconnect chats and cust svc calls-cycling thru uninformed reps who do not have authorization to correct billing "errors" or overcharges. "Retention Dept' exists solely to sweat clients into giving up without getting credit back for overbilling.

Today after nearly one year of attempting via Apple and AT&T with multiple phone calls with people I had difficulty understanding, internet tutorials and visits to the Apple Store and AT&T to enable my Apple ID, I had a stroke of luck in Fort Myers named Jasmin. Initially I needed info on AT&T's 30 day plan on how to handle texting, email and phone calls on my iPhone while in Italy. Once this was taken care of and explained in a way I could understand the very patient Jasmin asked if there was anything else she could help with. Given that opening I mentioned my Apple ID had been disabled and even the Apple Store, after hours of trying, and a call to a supervisor could not help me other than to give me a case number. I just surrendered.

I was offered a "free" phone from AT&T. The representative I first spoke with was Eric. This was back in March of 2017. Well little did I know this "free" phone was NOT free because the promo he mentioned was no longer valid. So I then asked to cancel my order to this "free" phone with AT&T, well for some reason it was not able to be cancelled because the order had already been processed and I had to wait for it to be delivered and I was told to return it. Well I DID! I used the return label they provided for me to use, USPS took take of it and the tracking information says it was "tendered to return agents" which would be Newgistics. I then try to track the package with Newgistics.

After many years as a wireless customer I decided to close my account and transfer my two phones to another provider thus saving about $120/month! The new provider told me what to do to do the transfer. ATT customer service on the other hand was abysmal. It took me TWO weeks of endless hours on the phone, morning and evening (until 9 PM - that is when they all shut down!) of relentless detective work on my end -- and I nearly broke down and gave up -- to finally snatch back my phones and get them unlocked. I had to walk the walk of being on hold forever, having the lines dropped, being connected to the wrong departments (because ATT tampered with my account cancelling my long time regular account and transforming it for a reason that escapes me entirely into a prepaid account so no one could figure where my information was and under which account!).

When AT&T offered me a Samsung tablet for being a valued customer I said "what's the cost," they say "$10 a month and it's unlimited like your phone." I said "I don't use a tablet so if I got it could I take it off later if I'm not using it?" "Yes" she said "of course." That's all lies, there's an activation fee, a second line fee, and you can't take it off until the contract is up or they will really stick it to you. Now, I guess I should have read the terms and conditions, but who has time to read that? But my real beef is that the representatives are allowed to Lie to you. After many many years with AT&T I am completely THROUGH with them.

AT&T Wireless is too expensive for what they offer. Their service has also declined over the last year but they do have good customer service. I would go with another cellular service.

I called AT&T to set up a new account, paid the deposit and taxes and sat on hold for an hour waiting for a supervisor because the agent was incompetent. The agent finally said the supervisor would call me back; I never received a callback and then experienced on an 8 hour nightmare of being transferred, hung up on, and put on hold while no one at AT&T could find my account number, order number, or payment.