AT&T Wireless Reviews

I already have AT&T Wireless and the service is OK at best, certainly not great. So this Thanksgiving we decided to upgrade one line and add another one to our service. We got the iPhone XR deal buy one get one free. The agent said it would be 35 extra month to add a line and 30 for the phone. The first couple of billing cycles would be charged 30 for both phones and after it would be credited back for the one phone. So first bill arrives and is 435 dollars.

I purchased a new contract through AT&T accepting the promo buy 1 get 1 free iPhone XR. After reviewing and submitting my online order my total family plan monthly bill was around 167.00 which included insurance on both phones and unlimited data. I got my first bill about 2 weeks ago for 700 bucks! I’ve been on the phone, visited the AT&T store complaining and informing them my bill is incorrect. Now today, I check the bill. It’s now a little over 500 bucks... This is ridiculous! I only have two phones on a family plan, how in the world are they charging me so much, especially on my very first bill? I’ve been with T-Mobile for 15 years; and never experienced anything such as this. I really regret leaving to be taken advantage of. I am extremely disappointed with AT&T; and will be canceling this contract as well as cable and home Internet services.

I have change my data plan to unlimited data in end of September for $263 a month which includes my all services and installments. It did not happen. I call in October 2018, representative agreed and she gave me credit wohi he is never happen and I keep calling them every time I get billed. On Jan 4 2019 I stayed on phone with AT&T for long time. I got transfers to different representative. One of them told me I can complain to anywhere but nothing will happen. Their loyalty department can’t do anything. I believe AT&T is doing purposely misleading customers.

We bought 2 iPhones, with BOGO deal through ATT. What a farce, we are being charged for the 4 phones. Erika gladly took my money for the two phones to be purchased and now my bill shows that ATT is taking out installments for the other two which were to be free! After 12 hours of conversations over 2.5 months, I give up. This is a shell game and a horrible way to do business. Several of the employees LIED through their teeth in promises to credit the account, etc. NEVER received a credit one! When asked about a pending credit promised by an employee, they would comment that they cannot look into another person's notes. I would have to start my tale of woe all over again, taking multiple hours. I work for a living and cannot continue to hang onto the phone as they put me on hold over and over. A couple times I was hung up on! How kind is this! Word to the wise... go elsewhere... Run from ATT.

Worst company! We had no problems on my dad's business plan but as soon as we got our own plan it was ridiculous. We told them before phone payments we could only afford 120 a month at most. We'd like unlimited data if possible. He said he could do that and said it would be 100 a month. Yeah. Nope. They want 200 a month after "access fees". I said I told them we can only afford 120 a month at most. Why wasn't I told about these fees?! They responded with "it confuses people so we don't tell them". Excuse me?!

Never will I get this service again. The worst of all service. I even call the customer service about it. The representative that came to my house give the wrong information about the promotion and there is nothing they can do to help. Next time if anyone wish to get service make sure there is a written evidence from them to fight back at this people.

Beware of AT&T phone service. If you have an unlocked phone, they will lock it and make it IMPOSSIBLE for you to switch to another carrier. I switched because I got horrible reception while on their plan, and when I called to get the code to unlock my phone in order to activate the new service, not only did they make me jump through hoops to get it, they eventually refused to give me the unlock code stating that I hadn't used my phone in 6 months!!! Which is entirely wrong as I have been using the phone with THEIR plan for years. Now I'm stuck in limbo without phone service unless I resign with AT&T. This is how they trap you! Never trust this company. They are truly awful!

I am a new customer of one week having just ported my phone number and account over to ATT on big representations and promises by retail in store sales personnel. Needless to say nothing they represented, promised, agreed to, and put in writing has come to pass, or ever will. My account is messed up beyond recognition. Every error in the account set up that could be made has been, and after 6.5 hours and nine separate phone calls to both technical support & the customer dis-service department I have been told the problem is I have purchased and brought over my own T-Mobile phone and it will never work properly on the ATT network. The phone is a 16 month old Samsung Galaxy S-7 Edge GSM, the same standard & platform used by ATT. The interchangeability of this phone between the two carriers is well known and generally unquestioned and the reason that specific phone & model was selected for purchase in the first place.

AT&T in NYC is the most inept group of incompetents, obtuse idiots I have ever encountered. The "customer service" (and I use that term LOOSELY), are the most hateful idiots. They run you around for hours. And then I got a supervisor who promised me a phone would be mailed to me to make up for them screwing up my account and providing the worst customer experience of my entire life. Then I get a supervisor who tells me she is in charge of ALL CUSTOMER SERVICE REPS and says "We can't send you that phone free and clear, as I was promised, because the supervisor you spoke to was not allowed to promise you anything like that!" So your idiotic moronic supervisor kept me on the phone for two hours and then lied to me and you are taking it out on ME? I am left with no phone. This was one instance in a series of 35 phone calls.

ATT has horrible customer service. You will be on the phone for hours in the maze of being transferred from operator, to computer operator, to India, and on and on. They scheduled an appointment to come to my home to fix the cable and internet and they did not show up or call to let me know they were not coming. I’ve asked to speak with a supervisor and they say he will call you, but they never return calls. They lie and make promises like telling me they could bundle my service and waive the landline connection fee - then they still charge me and when I question the charge they threaten to disconnect my cable. They are not loyal or appreciative of their customers. They have the most horrible customer service and telephone operators. Please, don’t give this monopoly your hard earned money. ATT is the worst! Do business with a company that cares, NOT ATT.

On January 2, 2019 at approx 8:20 PM EST, I chatted with a rep named Steve on the online chat. I told him I had a Samsung J7 phone and that I was currently with Virgin and I was wondering if I could bring my phone over to AT&T. I gave him the IMEI # and Steve told me yes, the phone was an unlocked phone and I was able to do so. Steve told me all I had to do was go into the AT&T store in Malden (corner of Main St & Centre St) and swap the SIM cards. He said he made an appointment for me between 6-630 PM. I arrived at the store on January 3, 2019 at 6:30 PM and waited about 10 minutes until a rep was available. Corey was his name. I told him I had an appointment and he said, "No you don't, it was never scheduled." Told him I spoke to Steve and gave him the rundown as I stated in previous paragraph. And that I was looking to swap out the SIM cards as stated per Steve.

Utterly disappointed, after being an AT&T customer for over 10+ years, I have been misled and lied to. I have never considered switching providers until now. This issue started in September, I went to a local AT&T store to get an upgrade. During this process the sales associate informed me of a BOGO deal they were having for the Galaxy Note 9. I wasn't in need of a 3rd phone but it was a great deal, and Christmas was right around the corner. I was told all that needed to be done was add a line to my account and the second TV phone would be free. I was informed that it would take a couple bill cycles for the discount to reflect on my bill but the charges would be credited to my account and I had nothing to worry about.

We have been AT&T members for years. Their phone support is totally useless. We have phoned four times in the last couple of months since we purchased two brand new Samsung 9+ phones, wanting to pay them off in full a total of $1830.00. Before we purchased them, they assured us we could quickly pay them off. Now, we talk with customer service people who can't find answers about how we can pay them. They say they don't show the bill, or the contract hasn't been finalized yet. We cannot pay them online because it shows we owe nothing. They are literal idiots. Even the supervisor we finally got to speak with on Dec. 20, 2018 had no clue what to do. Don't use AT&T. They are awful!

I can't believe how a huge corporation can have zero values. They have worst customer service. None of their departments are in sync with each other. One rep will tell you something and the final implementation will be completely different. I was a customer for 10 years. It used to be much better when they were not such greedy giant corporation, but an honest wireless company. Will not recommend anybody to bang their head on the wall by subscribing to ATT services and especially if God forbid you have to deal with their customer service representatives.

Obtaining ANY assistance from AT&T Customer Service is futile. Their voice response system has been cutting out and misinterpreting customer responses for months. If and when you do get transferred to a live person you will be on hold for quite a long time. Frequently, when you do get to speak with a Customer Service Rep you will be told that YOU have to call another number to get your problem solved. Really? This is a Communication company that cannot transfer a call in their own company?! The "chat" people rarely know how to assist a problem and you will get dropped from them frequently. Oh, and the online billing system. When I accessed the online billing system I received a message that my account was not active. When I selected to activate my account, I received the message that my account was already active. Incompetence at every level!

On friends & family with auto pay. Oct. 17th the person who has the phone in her name passes away. I immediately call and make a payment with my bank account and arrange new Auto Pay with my account. My husband is diagnosed with Cancer on Sept 25th, his birthday, he passes away Dec. 19th. I start getting a late notice on wireless. Called in spoke with Melissa and told her I paid 101.66 (withholding a $25.00 returned auto pay fee and $5.75 for a late fee for the month that 1st person passed away). She proceeds to tell me they are going to shut off phone over the $30 plus.

AT&T is not only the worst cable/internet provider I’ve ever tried in my life (and I’ve tried a lot), but what’s worse is the appalling way that they treat their customers. If you want to be treated like trash, sign up with them. I have had to call them every couple months with issues with my bill, and the last time that I called, I spent over 5.5 hours on the phone - yes, you read that right. Single handedly the longest phone call I’ve ever made. It resulted in me breaking down afterwards, when I was hung up on, transferred multiple times to many different departments, and mistreated miserably. I told them that I am pregnant and that I can’t spend 5.5 hours on the phone every time I call to fix a simple issue. NO ONE should.

Worst of the worst. My scheduled installation date was 12/31, I called in weeks before to update the new address for the moving service. Not to mention the lady took 45 minutes putting me on hold to update my address. The day of installation the tech STILL went to the wrong place, called me and tried to blame the problem on me. I called back to AT&T right away and they don’t see the new address being put in. On top of that, I was told they won’t be able to send another tech out until a week later. Absolutely unacceptable!!

Not just the worst phone company, but the worst business I have ever dealt with. We had 2 cell phone services, home internet, and added a home phone line for my wife's work. A few weeks go by, she continues to use it every day for work and I never receive a bill for the home phone line. I preemptively call AT&T to pay my bill to make sure I don't get charged a late fee. They tell me they have no record of the line. I state that it definitely exists because their tech came out and installed it, and my wife has been using it for weeks, and I just want to pay the bill. For some reason this is an issue and they have to call me back to resolve this.

Every month they shut off my service for non payment although I've paid... Every bill is double the promised amount... $400.00 every month for 2 phones. Every month we have to fight to get it fixed. Every month same routine. Stay away from AT&T. They don't care about you... I also can no longer get my DirecTV on my phone since switching to AT&T... Save yourself a nightmare... Don't use AT&T.

I have been a wireless AT&T customer for twenty years. I have experienced the worst yet year ever and dropping them. The customer service reps LIE, and the company does not back up credits given even when in text and in writing. I recently changed my plan and was quoted a much lower price. When I insisted on getting what I was promised they lied and said it never happened. Do not believe them. AT&T has no integrity or trustworthy has been my experience. No to credit a customer when it is in WRITING? Lie on the phone, disconnect, and keep customer for hours on the phone? I am so disgusted with the new hires that do not know what they are doing, and when it goes to higher levels they have no integrity either. I have been with them since 1998 and treated very poorly and hours and hours waste of time talking to their customer service from one to another.

I pay 45.00 a month, for monthly service. My due date was originally on the 4th of every month. Then it became due on the 2nd of every month. Next, it became the 1st of every month. NOW, it's the 30th of every month. ATT keeps arbitrarily changing the due date, essentially shortening the length of my service and thus reducing the number of days.

I can only echo what others are saying. It is as if the business model is set up to rip customers off. Then Customer Service agrees to fix it but it never happens. And then there is no grievance method. No one to discuss the lies you have been told. The phones work. I can live with the price. The mark of a good company is how they handle the mistakes. AT&T is the dregs.

We have Colorado phone numbers and have had those numbers for years. We recently moved to Ohio and got new a new plan through AT&T. We had selected a postpaid plan, but once our phones were paid off we wanted to switch to prepaid to save some money. When we tried to switch plans we were told it was impossible since our numbers were from another state and were “out of their market”. We had three choices: stay with the very overpriced plan we currently had, get brand new phone numbers, or, as they suggested- deal with the minor inconvenience of traveling to Colorado to change plans.

The worst service I have ever experienced. This company is a total scam. You pick up the phone and order the service over the phone and agree on price and other things. Next thing you know they keep on calling you with tons of different offers which is absolutely irritating and finally they’ll change the price on you without your permission. And good luck getting ahold of someone who accept what you were promised at the time of setting up your account. They have overcharged me too many times. Had me pay for service that I certainly wasn’t happy about and now sent me to collection for a amount I paid already. People don’t give AT&T your business. They are an absolute nightmare.

I have been with AT&T for 20 some years. The customer service will do everything they can to avoid helping you. I have been hung up on. Lied to and have wasted pointless hours of my life dealing with these crooks. The final blow is they refuse to recredit my account for a line that they will not deactivate upon request. After 4 attempts to deactivate the line in the past 6 months they finally get the line deactivated but tell me they will not credit it back. This seems to be a ongoing problem with that service and makes me wonder if this is the way they are training their employees to handle these problems. You won AT&T. Keep my 270 dollars and hundreds of hours spent trying to get you to fix your mistakes. I'm done. Just know you reap what you sow and from the looks of it hundreds of others are feeling the same way.

AT&T sell a product via Walmart. It openly advertises the phone to cover 90 days for one fee. Walmart personnel state this. In fact the fee covers 30 days and another fee is required. It’s false advertising but Walmart and AT&T take no responsibility. I will never deal with AT&T again.

Made an appointment with DirecTV to change service providers. When he arrived he had a women with him from AT&T Mobility Sales. By the time finished setting up our dish, she had convinced my husband that we could save hundreds by switching our 3 cell phones and home phone to AT&T. This switch cost me over $400 right up front.

Recently switched cell phone service from other carrier. I have no complaints on the quality of cell phone service. My complaint is with what was quoted to me over the phone to switch was not honored. I was promised BOGO deal on phones and no activation fee. Neither was honored I was billed for both. When calling ATT I was told the deal was. It on the phones I was given (salesperson offers me the exact phones I was bringing over) so lack of training on their part. I was given a small competition. However I am now stuck with paying for a $900 phone that I had no need for. Unacceptable on their end, when dealing with them I have learned to have EVERYTHING offered by them in writing or there is nothing you can do when dealing with this big corporation. I would expect better integrity.

I've been a loyal customer for YEARS, refusing to give up my service with AT&T even though I wasn't under contract, just so I could stay grandfathered into their service. I called today to cancel my service, mid month (and NOT in any contract), for a service I haven't used at all in MONTHS! The cycle won't end for another 20 days. Jeramiah was willing to cancel my service but when I asked if I would be prorated for the month, he said NO. I was okay with that, it just guaranteed that I wouldn't be back to them for service... But when I asked if I would still receive the service they were going to make me PAY the full month for, he said NO! He said if I wanted the service through the service period, I would have to call back (and wait on hold) on Jan 17, 2019! WHAT A RIP OFF!

I cancelled phone services on Dec 6. Paid bill on Dec 4 for billing cycle of Nov 23 thru Dec 22. Only used 14 days worth of services for month paid. No prorated refund of 16 days not used because they already billed me for the next month's billing of Dec 23 thru Jan.22. Unreal. They are crooks.

I tried to reach AT&T customer service twice regarding billing issue and agent was seems like not knowledgeable. I requested to speak the manager on duty. After long wait she did not transfer my call. I was holding for > 30 minutes. I tried to call again and after holding he did not transfer my call either and line was disconnected. Worst service ever. Unfortunately, in past I called almost every month for similar issue. Issues is not resolved almost one year. Same issue every month. I can’t wait for my contract to over it.

I purchased a phone from an authorized AT&T retailer. AT&T then totally went off the rails and switched me from my prepaid account to a post-pay account. They told me the only way to get back on the prepaid plan was to pay for the phone, so I did. They then switched me to the prepaid department who told me they weren't authorized to do that, that I had to go back to the store where I purchased the phone, which I did. They took back the phone, gave me a return receipt and promised the money for the phone would be back in my account in 24 hours. Ten days later and 20 hours on the phone a woman named Karla did a reversal and my funds were returned in 48 hours. AT&T lost the phone I returned and, as previously stated, for which I had a return receipt and decided they would bill me for their error.

We initiated the "passport" data plan for 3 of our 5 lines in June. We called promptly to cancel at end of 30 days. Monthly charges continued to accrue each month for 5 months, in spite of our monthly calls to remove charges and request refund for previous erroneous charges. At beginning of December, I started calling daily, spending an average of 90 minutes on the phone each day, repeating the problem uncountable times, requesting supervisors and managers, never ever to reach the same person twice, frequently trying to deal with customer service reps whose English was so heavily accented, I was unable to understand them.

Run from this company, I was a customer for 23 years and the last three years were terrible! They are the worst company... I bought a new phone and in three days they hit me with $60.00 worth of ad on data charges. I had not even gone online with the phone. After spending hours on the phone trying to resolve this issue, I canceled my service and went to Verizon (Much Better!). Now I have a three-month billing nightmare with these idiots. I have been charged for service that I did not have, there were no contracts! They want $162.00 from me, when in fact I may owe them $41.00. I have had this verified by two accountants, one is my Daughter's bookkeeper for her restaurant and the other a tax accountant. There is no question that they are wrong. Their billing statements even prove it? Yet I can't get anywhere and now they want to send me to collections! AT&T is the worst of the worst!

I had an employee tell me they on Dec. 6th that they would be crediting me back for my husband's phone upgrade fee and that they were waiving my upgrade fee on my phone. I very specifically asked to clarify exactly what was happening about 7-8 times to make sure I knew exactly what was happening and they said exactly that. I just received my bill and only one of the credits was done correctly. I now called back on Christmas Eve only to be told that the employee who promised me that promised it to me incorrectly and they can't do anything about it. Mind you, I spent an hour and 5 mins on the phone with them just to be told that... This was after I had to explain to the employee on the phone exactly what had happened about 12 times. Truly awful customer service. If you're looking for good customer service, I highly suggest looking elsewhere.

Stay away from AT&T. They are crooks! I paid for 30 days of service in which my phone was good until Dec. 27 but because I switched to another plan to be take effect on Dec. 27. AT&T turned my 3 phones off. Stealing my 4 remaining days.

AT&T should change the department name for “Customer Retention”, to “Customer Expulsion”. After being a loyal customer for many years. I asked that my current service match one of the leading carrier's price and equipment. After 30 seconds I was told they would not do anything. No new phones, no reduction in price, nothing. So instead of keeping my business. They have lost me as a customer for Internet, TV, home phone and wireless service. It is always a great feeling when you feel so appreciated by a company! Clearly AT&T does not care.

I moved out of AT&T one day prior to my renew date and they have charge me through Autopay one day prior. They are not refunding the same giving all terms and conditions **. I am ending up paying for one month without even using their services. Bunch of money suckers.

Dec. Collections offered 50% discount and waived reactivation on my $311.47 past due balance. Agreement made was I paid $171.20, service would be restored, reactivation would be saved, and the remaining past due balance would be credited to my account making it $0.00. I agreed. They agreed. I paid, service restored, reactivation waived, payment processing fee waived, remaining balance not credited to my account. That was agreed between both parties. Yesterday 3-4 hrs on the phone nothing fixed. Today 9 hrs on the phone collections dept closed ticket without giving credit CSR verified new support ticket opened.

Takes about 2 hrs to actually reach a person that doesn't even speak English! Then you get nowhere! Had to call back another day, another 2 hours and still got no help whatsoever! Worst company ever!! Just want to sell you more stuff and do not help with your problem At All!! The Worst!!

The same quality & service as post paid. The only difference is prepaid phone selection is limited & there are no company perks. The savings on a single line far outweigh various perks/offers. Best remote area coverage also.

I recently moved to a new apartment and received an invitation from AT&T to switch to their services, promising to pay for any cancellation fees I may incur from my previous carrier. The cost of the bundled service was supposed to be over $100 a month because there was a promo going on. One month later, I received a bill for over $300, and a gift card of $100. I was promised a gift card of $300 to cover the cancellation fees, it seemed like they had it backwards.

I don't normally write reviews but the experience was so horrible this is warranted. Attempted to cancel wifi after having to move out due to an emergency. $100 installation fee where the gentleman literally took 2 minutes to plug the router in. Had to move out after a month for a family emergency. Called to cancel and was passed around to 5 customer service people saying I needed to speak to different departments - one being customer loyalty where they do not accept no for an answer. Had to repeat myself 4 times to cancel it and quit trying to sell me on another contract. $150 cancellation fee. Almost $300 for one month of wifi. Horrible experience and will never use ATT again.

I was in the Bellevue mall recently. Was just passing by the AT&T store and looking if they have any new offers for Christmas. So the salesperson named Jason and his ID is ** told me if I upgrade my mobile and add a line I would get one phone for free. So I was like, "Nice offer. So how much does it cost to upgrade from iPhone 7 plus to iPhone XS max." He told $50 more for 24 months if I choose 256 Gb and, "The other phone iPhone XR would be free and only for first 2 months you would be billed and then after that they would discount the charges from your 3rd month bill."

AT&T the worse company ever. Their service is good but customer service and Headquarter and the back office is full of crap. When you call the headquarter it not really them. They say they don’t have number or email for them. I think they need a class action lawsuit or they need to be sued. They messed up my phone when I order them and still have not been resolve. Messed up on my plan so bad I had triple charges on my bill. They never got to me about any issue. I keep renewing my case so they can resolve it. They keep giving little discount think that suppose satisfy me when my bill and my phones are wrong. Every body need to file a suit against them. I hear nothing but bad news and I seen it with my eye from what they did to me and my friend. Very awful. If I can give them negative star I think it would be the highest number.

I have been a TV and internet customer with AT&T for years. Tried the mobile service and home phone. Home phone never worked for 2 years. AT&T and Verizon wireless customers could not get through on my home phone. Could not cancel home phone or would be charged early cancellation fee even though they knew it didn't work. Had cancelled mobile earlier and just paid off the phone. Then I was being charged $180 for a regular line with no data service! I wrote certified letter 3 months ago and nothing. Credit collection now calling me! AT&T is going to cause me a stroke!

We have been trying to resolve a billing mistake problem for over 4 months. We have been lied to and given the run around over and over. We have a propane business with multiple phones that must have an emergency contact at all times. We were told our phones would not be cut off while resolving this issue, (yes we have proof of that) and not only were they shut off it took 24 hours to get them back on. No one could contact us as at all!! The problem still is not resolved and no one can tell us why our bill went from 235.00 one month to over 800.00. Hours and hours have been wasted on our end trying to get help and they could care less about getting to the bottom of it. Still have no answers. Run from AT&T!!!

No pro-rating when changing plans. I switched my cell service from AT&T to another carrier. AT&T said I switched 3 days into the new billing cycle so I had to pay for a full month of AT&T cellular service even though the service was turned off and deactivated. ** AT&T.

AT&T is the absolute worst. I have been a loyal customer since 2002. I requested they release my phone number to my company as they would take over billing responsibilities. The rep was confused and canceled my number. It has now been 3 weeks since I have had a working phone, all due to their incompetence. They filed multiple tickets, all with a guaranteed fix date which passed and nobody looked at the issue. A store AT&T employee even became irate on my behalf due to how I was being treated by AT&T technical support and customer service over the phone. Congratulations Verizon, you will now have the business of myself, my family, and my organization.

Over the summer I switched from Verizon Wireless to AT&T. I did so because after over 20 years with Verizon that the help desk at Verizon and Asurion which is there warranty place left me by myself out of town without a phone for 4 days do some major screw-ups on what they told me to do with my phone. They did not realize that the version of the phone that I had was not the version of what they were telling me to do and they broke my phone.

AT&T always lie, since I got my plan they say you will pay 40+40+40+40=160 a month. Not true. Then found charges for things I don't ask for 6 months. I been charge for a insurance for a broken phone I never ask. When I found out they say, "I'm sorry. We can't give you your money back." Then your bill is higher every month, then that promo with the free phone if you don't check they keep charge you for the phone until I found out that they "will" give you the credit after 10 or 15 days that you pay your bill so now I don't send that amount I pay then only for the rest myself I discount the amount for the free phone... Terrible connection. I have to move around the house because they can't hear me and I got disconnected every time...

AT&T Wireless has a great prepaid flip phone. Phone was very easy to set up and use thereafter... It had little or no technical difficulty, and has coverage nearly everywhere I went, even rural areas. But their customer service sucks when you have to speak to a rep.

In July a in-home sales rep came to our home and explained a “switcher” promotion. He explained that if we switched companies we would receive the iPhone 8 for free. I guess you can say I didn’t trust all the info from the beginning so I would text him and get all the details of what he told us in a message. We have been paying for this phone every month... It was never free even though I have the proof that that is what we were told. I have called the company 3-4 times EVERY month asking why this happened or for updates on the claim that I am making about the misleading info we were given and got nothing but the runaround.

Opened a new account on Black Friday. The AT&T representative told me that there will be no activation fees - liars! AT&T said that there is nothing written in notes (apparently somebody had to record it! - how do I know) and the representative in Sam's Club said "they can't do anything here, AT&T has to do" - the biggest scam - they should be punished and namely - company has to be punished!

My family and I switched from AT&T to Sprint over the Thanksgiving break. I thought my AT&T plan had been cancelled, but then today, Dec 13th, I see that they've auto-debited my checking account for $224 (which was my monthly bill for four cell phones.) I went to the AT&T website but couldn't get any account info to come up. So I went on their "Chat." I was on the chat service for quite some time, and "spoke" to two different AT&T employees. Neither could help me (why, I don't know) and they made me call them on the phone.

AT&T will not unlock my phone so that I can switch to T-Mobile. My former company paid for my phone service directly so that when I went to transfer to T-Mobile after retiring, I had to have AT&T unlock it. The AT&T rep I worked with over the phone said he had to create a personal account for me since the phone number was under my former company. The number would then be moved from my company account to my personal account. At that point I could transfer my service to T-Mobile. After several days and several phone calls back to AT&T, the phone was still not unlocked. I called back to them AGAIN yesterday (12/12/18) and was told by the rep that the reason it is not unlocked is it's AT&T policy that the account must be opened for at least 60 days before it can be transferred!!! I was never told this and why would I ever agree to those terms? I called to transfer my service, not extend it with AT&T...and the rep knew that.

Be careful people. Record, remember and ask for proof of every word they tell you. Their customer service just want to bring you in any way. I have three lines with Sprint, they offered me good deal ON THE DATA PLAN over the phone plus I will get two phones for buying just one. I said OK, port all my numbers. After they did that, two days later, I called to check on my phone's order. Somehow I found out I have to pay for two phones not just one and the price of data plan was $100 for three lines; win up to $166, plus the phones $48 plus tax also.

After 6+ hours with AT&T over 2 days, I have cell service again. Over chat, in person, and over the phone it had been my experience that AT&T agents are friendly and readily offer to assist, however are not given communication regarding any case their customers, or even ways to directly contact someone who can help. I requested several times, and was denied, a contact email to fully explain my situation so that the correct individual could get a hold of me. 2 days off in a row (which rarely happens in retail) have been consumed with explaining why I refuse to be held liable for a phone that I did not order, but they claimed to have not received back in the mail. This is after a 2 month battle to have an additional line, as well as the above situation removed from my bill.

AT&T FAILS to DELIVER REWARD CARD in TIMELY FASHION - In early October I sent an old iPhone 6 to the AT&T phone turn-in program. On November 6th I received an email saying the card was on its way, and that it should be there in 3 WEEKS. The weeks go by and NOTHING. I call and they say to wait for 4 full weeks. December 11th I call to inquire once again. The person I spoke with said a new card would be re-issued, and to give it ANOTHER 3 WEEKS. I wanted to buy my wife a new iPhone for Christmas, and especially while Christmas deals are going on. AT&T has failed me BIG TIME & I am a VERY UNHAPPY CUSTOMER. Remember AT&T, WE'RE the ONEs making you MONEY!!!!

I paid for phone protection plan for three years and when I needed a replacement I got a refurbished locked phone. I already paid extra 75 dollars to have an unlocked phone. When I called and talked with customer service to solve the problem she did not listen and hung up. Insurance service which ATT is working with did the same thing. I could be able to get a replacement for the first replacement through chat with insurance company and second phone that they sent is also refurbished! Unlocking the first phone through ATT website was also not possible because the phone was not in ATT network.

Big ripoff. Stay away if you can. They say one price and charge you a totally different price and when you complaint they make it hard on you. I've been calling every months since I took my contract and every time you call somebody else answer and give you I totally different explanation. REALLY PAINFUL AND WASTE OF TIME.

We have been with ATT for more 20 years. In the last two years, customer service has diminished to being belligerent and degrading. Two and a half years ago we had done their BOGO deal where we would receive what ATT refers to as their Next iPhone credit which would subtract the amount of one of the phone payments from the plan. As it came to the end of the payment, ATT does NOT apply the credit to the account even though their statement says it did.

AT&T is the worst. And this is a prospective customer talking who has been put through so much hassle that I am irked beyond description. I wonder how they treat their existing customers. We recently moved to a new home in San Diego, Scripps Ranch on December 3. We raised an online request for wireless service installation on Nov 29. We got a confirmation from AT&T mentioning that a technical associate would arrive on Dec 3 (Monday) to complete the installation. We were home the whole day for the person to arrive, no one came. The next day, we called them back to check (they didn't have the courtesy to inform), we were told their system did not reflect any request. Not sure how the hell we received the confirmation message then.

For over six months now I've been unable to get AT&T to fix billing issues after buying a new iPhone 8 for 50% off. I've called numerous times and get agreements from them that it will be fixed but it never happens. Each time they submit a claim to another party who does not have all the facts and it gets rejected. I've literally spent hours each month and cannot get it fixed. After being a customer for over three years with three phones on my account, I'm forced to take my business elsewhere because they can't/won't fix their billing issues and quite frankly openly lie to me each and every month. Never seen such terrible service.

Horrible cellular coverage NOW. I’ve had AT&T for almost 4 years. They dropped cell towers (leases) nearest me to divert, use funds for AT&T U-verse also DirecTV. Big problems with billing as well. Called and spoke to billing about removing a line (phone number) for a prepaid iPhone my 12 yr old son lost. Months later (never receive bills) discovered AT&T only suspended line, so my CC was being charged monthly. HORRIBLE CELL COVERAGE. WAY BELOW PAR CUSTOMER SERVICE IN ALL DEPARTMENTS.

After logging 9 hours of phone time over a 2 week period with ATT customer service just to try and become a transfer customer from Verizon, I had finally had enough and canceled my order before ever receiving my 2 new phones. To start, if you're thinking of taking advantage of the Buy One Get One offer. Do your homework and read the details of the plan. In fairness to ATT it is clearly explained on their website under the headers Support-Wireless Plans & insurance Rewards-promotions & offers-Wireless offers. You basically pay for the "free" phone monthly and then after the fourth month are offered small "bill credits" to offset what you pay for the "free phone" This was my mistake for not asking how this works before starting the order process.

Not even an AT&T customer anymore and still had to deal with their awful customer service. Called in to report a downed telephone line in my yard. Had to hit zero several time to be connected with a person. That person barely spoke English. Then, when he put me on hold, there was a HORRIBLE screeching/squealing. Luckily I was already on speakerphone.

After being with another company for over 15 years, our neighbor who works for AT&T to change our tv/internet. He then told us if we switched our wireless service, we could save money and get new phones. We did. Since the first month, we have had a different bill every month. We have called in every month. Their customer service is outsourced to other countries. Most can’t speak English or explain why the bill is different. We have had our service cut off multiple times. I paid the bill on 4th of the month. The bill is not due until 12th. On the 6th they turned our cable/internet off. No one can tell me why! I’m done! I will pay more to change to another provider to not have to deal with this poorly run business!

I contacted AT&T and asked if I was able to get the buy one give one deal they were offering. I was told yes, so I added a new line and upgraded my existing line and ordered 2 Samsung S9s. Four days later I received 1 new Samsung S9, but I decided not to activate it assuming that there was some ploy not to give me the free phone. The next day, I decided to check my AT&T account and found that there was a message, not a text message or even an email, but just a message on my account that my order will be canceled if I don't call AT&T. I called AT&T and they said that my phone number would not transfer. After 2 and a half hours they said I would have to go to a store to fix the issue. I went to the store the next day and they said that they couldn't honor the online deal even when I presented them with a transcript of the online order chat messages.

I was charged for a person I put on my friends and family plan, two years for every month after his death. I called AT&T to report the death and de-activate the cell phone and iPad of the individual who died from my plan. It was confirmed for me that I would not be charged from that point on (June 20th 2016). However, I continued to get billed for a dead person's contract fees for the next 24 months. As many times as representatives would say it was a mistake and I'd be credited back the funds, repeatedly, "THE BACK ROOM" would reverse any credits and again bill me for a dead person who had not used their phone or iPad for two years. I have never been more disgusted by pure, evil greed of a corporation. 3,600 billed to me for a dead person.

I visited an AT&T Wireless Internet modem and DirecTV service plan. December 03, 2018. I paid for the internet modem. But the store reps wouldn't accept cash or debit to pay for the TV service. I was told I needed a credit card. I was advised to open a credit card line with Chase Bank which was next door. I was given a debit Visa card with Chase Bank. Again I was told by AT&T that they couldn't accept it 'cause it was a debit card. I left disappointed and upset. The following day, December 04, 2018. I returned the wireless internet modem for a refund. I was told at the store that I owed AT&T a recycling fee of $46.00. I said ok. Then I was told to pay $28.00 that was due. I told them that I would pay it. I had tendered $100.00 on the day of purchase. Got my $83.00. And not I had was being penalized for returning an unused product.

VERY DISSATISFIED. BEEN WITH ATT SINCE 2007. 11 YEARS OF LOYAL CUSTOMER. I felt like I was lied to every time I called about this issue. First I have purchased my iPhone X in mid-Sept and a week later new iPhone XS came out. I then decided to get the new iPhone. Was advised I will have to pay a restocking fee and the phone difference. I said no problem. Paid the fees and they order my replacement phone at the retail store. I handed the phone to the sales rep and she said, "No wait for the new phone and there will be a box for you to return the old phone back." I put the phone in its original form and send it back September 27th and was picked up by ATT return shipping agent on the 29th of September.

After spoke with seven 7 representatives at the call center on the last 7 weeks I've decide write the reviews. AT&T representatives said my refund check should be emailed to me by the 6th week after I've terminated the service and returned the equipment, it was 7 weeks ago. How is possible one company been so manipulative. They took the money from my credit card because my bills was auto pay and they do not care to refund it quickly. The service I had on my last month as a client was between September and October/13 and it was terrible. I was more than 5 days without internet and I work from home some days. I also helped the installation technical people to cable my apartment 2 times. Now what. AT&T taking almost 3 months to send me a refund check, but to take money out of the credit card is super fast. Unbelievable. Please remove my credit card information from your system and send my refund check ASAP. Regards.

In website of the ATT shows a price for the bundles, however, when you fill everything and go for checkout, it appears a message that you should call. Then you call and you ask to continue the process and the person say that can't complete but can start everything again. You agree and they check your credit score and after that they give a more expensive price for the same plan that you were checking out. You say that it's wrong and in website is cheaper and they just ask sorry and say that the website is having some problem and they can't do anything. You complain more and they say they can't do anything. ATT is fooling with the customers!! They are not correct and they doesn't care about, because they know you can't do anything.

AT&T is the worst! I couldn’t make or receive any phone calls in my apartment at the corner of Katella and Valley View in Cypress, CA. Verizon worked immediately. Other services work here also. When you get stuck with their big bill by cancelling, pay it off in very, very small amounts, on a regular basis. Collections told me this.

I have had issues twice this year with AT&T. The first time, I was being told different prices by different people. I filed a complaint with the FCC and received a phone call from a Lisa **. She was very nice and helpful. She told me that the reason that I was receiving so many different quotes was because the call center employees are taught tell you what you want to hear. That way you will hang up and be happy (until the actual bill comes out). She did credit me $600 for all of my trouble.

I canceled our phone 4 months ago and AT&T keeps billing us. I have contacted ATT many, many times. They tell me I need a code for them to do anything. I have no idea what this code is and they will not help for me to get this code. I have talked to many people. The real problem is we have this bill on auto payment, we can't change this without this code ATT talks about. They are holding us hostage. They have our account number, the phone number we canceled, our address, our bank account which they take money from each month, yet will not stop taking money until I give them this code which we do not know or have. 4 months at $27.00 a month, hours on the phone with them. I'll get me $2,500.00. I will be happy.

I was a victim of identity theft in July 2018. Someone purchased two iPhone 10s online from AT&T Services in my name. I was alerted immediately from Credit Karma that AT&T Wireless Service had run a hard inquiry on me. I then discovered I had been a victim of identity theft. I immediately contacted AT&T Services to find out how that could happen and what was purchased. AT&T Services were very rude and not helpful. They refused to give me any information to help me to find the person or persons responsible for my stolen identity. AT&T Services told me I needed to contact the AT&T Global Fraud center. Which I did. When contacting AT&T Global Fraud Center they also were rude and shortcoming with me. They refused to give me any information and did not want to help me in any way. They stated they would not give me any information pertaining to the person or persons using my identity fraudulently.

Oh my god! I cannot even describe how filthy AT&T really is! These people are literally savages that just want to take your money by any means. They have tried to withdraw money from my bank account without authorization and after I stopped my account with them! Mind you I do not owe them anything and they OWE me! I was hoping to get a credit back but NO! They send me a bill with a balance of $81. LOL. Where did you guys get this number from? Haha. Good luck with the BBB because I reported you, you are fraud.

AT&T Fiber continues to put mailers in our mailbox stating it's available when clearly it is not. It's annoying and irritating. When I go to check the website my address isn't available yet they deluge my mailbox stating it is. Please stop this nonsense. The only thing available is Windstream. They are horrible, and you know you're not moving out to my area.

If you are thinking about starting with AT&T, I would think this over very closely. We went with AT&T only to have very poor service. Then when you call the company they do the same things over and over with no results. Never do they take care of the issues at hand. Then AT&T tells us that we have permission to port our numbers and then turn our phones in and they will credit the cost of the phones to our account. Not at all! Now they are taking it all back and after we had switched they now want us to pay for the phones. They tell us that they do not want them back. Very poor business practices. Lie to customer, misguide them and then sock it to them. DO NOT GO WITH AT&T -- ANYBODY ELSE!

I was told when I purchased U-verse TV that I would be paying 145.00 per month. Within 6 weeks I had paid 608.60 for service to keep it on since I often work from home and needed the internet included. I moved within that time and they called and requested more money while their employees were installing it in the new place or they were not going to cut on the service (part of the 608.60 total.) They by now. Now they want another $277.00 saying I am overdue. So for 3 months, I would have paid $885.00 for crappy service that often stalls during a show. They promised to adjust the charges when I called, didn't happen. Time to move on. I will never use them again.

Had a particularly terrible experience with AT&T recently. My wife and I just moved to the area and were looking for an ISP. AT&T had a good deal going on over Thanksgiving, so we decided to bite. After telling our friends at our community office that we went with AT&T, they were a little shocked as in their past experiences, they haven't had great experiences with them. Sadly, our experience was no different.

Just switched to AT&T wireless, they offered me the US veterans discount and the auto pay discount. Only problem was is that the discounts don’t kick in right away and can take 3 billing cycles to take effect. But in my case, the agent conveniently forgot to put me in for it. So after I caught the error, it could be 3 more cycles without the discount. So bottom line, they might not save you the money you may be lead to think. There are also a lot of hidden fees and activation charges that appear out of nowhere. I switched from Verizon and I’m sort of sorry I did, customer service is lacking. I wouldn’t recommend switching to AT&T.

This company has no regards for other people‘s property. They deliberately installed a 5 foot tall box in my front yard. May I add that, across the street from my house there are 2 vacant lots owned by the city of Birmingham AL. But I guess since it’s a predominantly ** neighborhood it’s ok to do that. By me living in a predominantly ** neighborhood our property value it’s already lower than others now with the 5 foot box in my front yard. It's defacing my property making the value even lower. But I guess since it’s an all ** neighborhood nobody cares not even AT&T. I will never use AT&T services again after what they have done to my property and they don’t even seem to care not even after digging up my entire front yard but I guess since we’re ** it’s ok.

I have been an AT&T customer for 18+ years. I recently upgraded to fiber in my home and at the same time, they convinced me to sign up for DirecTV Now, a streaming service for $65 a month. The plan was to drop DirecTV (Regular). But, AT&T couldn't deliver the Roku Sticks so I could access DirecTV Now from my TV as promised. After 3 weeks of waiting (supposed to be 10 days), I called and complained. The rep on the phone decided it was in my best interest to cancel the service, even though I did not ask him to and I expressly told him not to. AT&T hasn't even refunded me my $65. AT&T is an uncaring machine and complaining doesn't help. They are all sympathetic, but no one has the power to make good decisions for the customer. Just like the Verizon commercials, shame on you AT&T. Don't lie to your loyal customers.

Ordered a wireless AT&T phone from Office Max, received product in two days. The answering machine would not work so I called AT&T Customer Service. Was on the phone for over 30 minutes and it was determined the product was defective. AT&T WOULD NOT supply me with a return label for Office Max. Even spoke with a Supervisor. Both AT&T agents were rude. Called Office Max and within 2 minutes had the prepaid return label. Within 5 minutes had an email with return information and credit card reimbursement. Would not recommend AT&T Wireless products. Also terrible Customer Service Team.

I’ve been with the company for more than decade. AT&T representatives lied to me multiples times to get me on the plan. I ended up paying almost $100 more than expected for my monthly bills. I guess tomorrow I am switching to Verizon and willing to pay cancelation fees to do so.

Tried to take advantage of the Cyber Monday deal. But they cancelled the order without reaching out to me, and also took hours to try to find out the reason. Guess they needed to verify identity. They sent me to the store. The store rep told me he couldn’t help called customer service while at store. When I asked to speak to a manager to try to resolve issue I was hung up on. So I lost out on all the Cyber Monday deals and they wouldn’t honor theirs even after doing everything they asked and never getting an email or call that they had an issue. AT&T is trash! Would give 0 stars if I could!

I am a loyal customer to AT&T for the last 4 years. I switched to Unlimited plan and added few more lines to the plan as it says upto 10 lines for Unlimited plan. During the Switch I enquired with the agents and no one told me about the prorated charges that would reflect on the next bill and instead of providing this information, they said that's best plan I could go for and it would save some money.

I was charged for international call and messages when I didn't use any. I was also charged taxes on top of that. They never mention about extra 20$ for data each month while enrolling. This is SCAM!!! Worst customer service ever, they did not care to respond for paying bills we did not use service for. I was charged 350$ twice for 2 months for 2 lines. They are money sucking, Never ever buy this.

Please, do not chose this company. It is the worst in customer service. Monthly bill keeps growing. They promise one thing by phone and when the bills comes in totally different. You speak with supervisors and nobody seems to care. My issue is still not resolved. I have been changing my phone because it was overheating and it got to a point that didn't charge. It's a shame. I definitely regret the fact that I change from my previous carrier. And also the signal gets lost after a while.

Be careful of this scam! The representative told me I would have to add a line or change one of my original lines (4) to a new line in order to get one of the two phones free. All the upgrade fees were going to be waived with the exception of the tax charges which I paid the same day. It is now November and I have been paying for both phones since then, along with multiple chargers made by them. I have contacted them multiple times, and every time they either say someone else will contact me, or the issue will be fixed by the next cycle. LIES! I called today and now another representative tells me that the original offer was to get the phone free only if I added phone or cable which is a complete lie!

I was illegally charged for an additional services that I never requested and already talked to two different customer care reps that promised that my problem was being taken care of but as of now the problem remains. And to "rub salt to an injury" I was again charged additional for late payment, but the only reason I paid late because I was contesting these illegal charges and I figure that I'm not gonna pay unless they resolved the illegal additional charges that was placed on my account.

Their Customer promised me something over the phone and said they'll leave a note in my account to address this issue and assured me when I call again in November, I will get the 12th month for free. I called again in November and found out no note was left and that I cannot receive it at all. There's no way for them to email you a confirmation in writing so if you believe their promises, you'll be screwed later on. I ended up paying for 7 more months of service when I could have canceled before, only because I believed their customer service. They say they will investigate into this but when you ask them when they'll followup with you, they basically do not. Look at this CBS news on how they cheat customers for their promotions and services.

They overcharge you with crazy free. Example, instead I pay $80 for 2 line plus tax and devices if any, but they put in different surcharge to confuse you. Finally, your bill blows up to the sky. I have tried to contact them every circle bill but nothing change. I am so frustrated right now. Why does the government give them the right to put unreasonable fees and taxes in bill? Who can verify that fee?

I am a customer to AT&T since 2016. I never get any problem, but 3 days back I called customer care regarding some problem in my account. I spoke with 17 agents and no one give me a solution and they wasted 3 days of my time. One of the worst customer service I ever seen.

We moved from the Utah area to southern Idaho in August 2018. Sprint was our cell service provider. Learning that Sprint had very limited coverage in Idaho, Wyoming and Montana. We researched new providers. AT&T was ranked as having the best coverage in these states. We drove to Logan, UT to sign up and switch accounts. FOUR HOURS later we were still not completed. We were obviously unhappy and asked to speak with the manager, Spencer (who hides in the back room--meanwhile other customers are waiting and several are actually swearing and complaining about the service).

I purchased the wifi, DirecTV, and my cell phones. Was promised by the sales rep 450$ in rebate gift cards. That was a lie. I was asked to pay the taxes for the three cell phones to the door to door rep but within three days of ordering my phones the sales rep was back at my door wanting to be my best friend. He told me he would make it faster for me to receive my phones and he and I went to the company At&t store at I had to sit and redo my paperwork out all over but just for the phones and I was made to pay the taxes again. I for not 1 time in my billing cycles have had all three added on to one bill so I'm paying regular price for a product I was told would run me 250$ a month and that's for the three package deal.

I think the ATT company are thief... I was out of town for family business and I had set a payment plan... family importance got me business. So I forgot all about the payment. My monthly bill is 40 bucks. This nasty thief company charge me 70$ extra on my bill. I hate ATT so much. I try to leave them. They told me I would have to pay this 119 bill plus pay 90 to leave. I hate this company so much... HATEEE. I WISH I COULD POST THIS WITHOUT NO STARS.

I don't have a business nor do I really need much other than a flip phone. I opted for the monthly prepay plan and a flipper phone for $30./mo. Went to the local store and paid the monthly fee for the plan then. I failed to get a receipt which the rep did not offer up (as they usually do) and I failed to request it. - mea culpa. I don't feel it necessary to go back and argue the point, but will change carriers to make my case. Goodbye AT&T. Screw me once, shame on you. It would be my fault if you get to do to me twice.

In switching to Verizon, I didn't realize it would take 48 hours+ to unlock my AT&T phone. I requested device unlock on a Friday evening and the customer service agent told me to check my email in 24 hours and that it shouldn't take longer than 48 hours. I NEED to have my phone operational for work, so this is a huge inconvenience. Upon doing more research, I learned that many people wait days and days for their device to be unlocked AND that it takes 2 business days, NOT 48 hours. This is a major communication issue. Tell your customers that you mean business days. Unfortunately, I also did not have the option to reactivate my AT&T account because that would require a brand new SIM card to be mailed. Thank you so so so much for being an integral part in the ruin of my personal business. Really glad I'll be done with AT&T soon.

The AT&T salesman at the store tried to get me to sign up with DirecTV. He was very pushy. When he realized I was not going to, he kept pushing a buy one get one iPhone 8. I didn't need the phone; however he kept saying "why wouldn't you take up the offer." He said all I had to do was add 1 more line for $20 per month and the 2nd phone would be free. Now I find out that the 2nd phone was only free if I signed up for DirecTV. The salesman never mentioned this to me. This is FRAUD.

At the time we bought our phones the associates at the AT&T store told my husband and I if we buy the S9 plus we can get the S9 for free. We get a breakdown of our bill in the mail and they lied to us. It says I'm paying installments of 24.00 a month for my phone. I’m not happy and now we're locked in a 2 year contract. I do not recommend AT&T to anyone unless you want a high bill every month and you like being lied to. I’m about to fight this. You people lie just to steal people’s money and I will take this to court if I have to to get out of my contract. I’m getting a lawyer.

AT&T has been nothing but a nightmare! Despite 5+ years of loyalty, despite the headaches, they still screwed me in the end, yet again! After overpaying for the basic 6 plan for years, Phil **, a sales agent, promised me a better package for a cheaper price! Not only did I not receive the service promised, which was internet 100 (I received internet 18) my bill came to $183.00 when the signed contract states $75.00. After a month of going back and forth with Phil, who promised to resolve the issues with no results, I finally decided to cancel my service! Despite them not honoring a signed contract they are still holding me liable for early cancelation and expect me to pay for the return of the equipment! AT&T is a joke and their sales agents are liars and con artists!!!!

I switched From Verizon to AT&T back in March. Worst mistake ever. I regret it every day since I’ve been with AT&T. I have a lot of trouble with the service dropped phone calls. The amount of money you pay every month doesn’t equal out to the service you’re getting. You call in to customer service & it seems as though no one is trying to help you, honestly all they want is your money every month. TIRED OF THEIR BS!!! I wish I could go back to Verizon because this is some BS!!! I’ve never had so many problems with a service provider until NOW????

I left Sprint for AT&T. I traded in a phone & they went over how they’d pay Sprint off. Found out almost a year after, they didn't. Endless debt collector calls. AT&T has been no help. Credit destroyed.

Back in May my bank sent out a payment by mistake through my online bill pay to an account that I no longer had. I had stopped the payments to AT&T because I no longer had an account with them. I hadn’t had an account with them for almost a year at this time. When I checked my account on Tuesday, all of the payments that were scheduled to go out were listed as pending. AT&T was not listed as one of the payments scheduled. On Thursday I received a notification that my account was overdrawn and went online to check my account.

I have more than 5 accounts with this garbage At&t company. Every account I have with this guy is a nightmare when I get monthly bills. They keep on changing my bills without any reason and every time I call them they keep on passing me to different reps until I get tired and pay the bill. They ruined my credit last year over equipment returning fees and had me pay that amount twice already while I was in store trying to get second line for my sister under my plan. They had me pay the amount and told me I won’t be able to add a line so I walked away from the store feeling like I was being ripped off! And guess what they just called me tonight from collection company asking for same amount again. People please don’t get your service from At&t. This company has no sense of morality at all. This is a robbery in daylight. I’m considering suing this company at this point.

On January 31, 2018 I ordered phone and internet service from AT&T. I ordered two phones, however when AT&T sent the phones they sent them to the wrong address. After a week I spoke with no less than 7 representatives to explain I have not received the phones or my internet service so I cancelled the order. Even though they acknowledged the phones were sent to a different address and not mine they still insisted that I have to pay for the phones. I contacted AT&T’s fraud department; they did their due diligence and stated the phones were sent to the wrong address and they would take care of the problem and I am not responsible for the mistake.

AT&T loyal customer 30 years, I have medical issues and the bills started coming. I called all my monthly accounts for lower price options. AT&T gave me a great deal called Fiber Every Day One Price/ Internet Basic Three 2yr. price guaranteed with 3 qualifying products. This saved me $140 a month. I received the confirmation e-mail. They billed me correctly for a few months then my bill started going up a few dollars every month. On the 11 month my bill increased $140. I started calling the customer service line. The first call was over was 3 hours, that included 2 dropped calls. The supervisor told me he could not receive e-mail. I need to go to an AT&T store, gave directions to a store. Show them the e-mail. Have them call service line and confirm the e-mail. I went to the store. They explained the service center does this all time but they are not able to help.

I switched from Verizon to AT&T because of their “promotion” buy one phone get one free. Plus I was told I would get a $200 credit per each number I switched over (4), and a $250 credit per phone if we traded our phones in, a Visa gift card to pay off our last Verizon bill and $15 off of our monthly DirecTV bill. This promotion was in August. In September I received a bill for almost $700! I immediately called and the rep told me it takes 1-2 billing cycles for the promotion to go into effect. She said my next bill should be $0. The next month I paid $243 and now I am being charged $332 for this month.

I am with AT&T already 10+ years. They change your plan without even asking you! Twice! Overcharging and trying to get more money from you by adding some new things. People always check your bill! Be careful! Switching to Sprint next month.

My name is Raypier **. I writing in reference to two of your Employees a Mr. Harold ** ID# ** and Mr. Ryan Id# ** I were misinform about the promotion offer they mention to me, that this package contain a free phone, $50 credit on my second bill, a $200 visa card once they receive my old phone also my monthly bill will cost me $45.00. When I received my statement it was totally different from the deal they offer. So I call in and spoke with ms. Debra ID# **, she explained that they should have mention the $35 line cost and a $9 other cost will bring the total up $80.00. Now I ask Mr. Harold ** several time is this correct and he promise me my bill will be only $45.00 a month and nothing else so I agree to switch from my old provider cause it seem like a better deal. So he had Mr. Ryan to confirm my agreement to accept the order, I also asked Mr. Ryan is this a final offer the deal Mr. Harold ** promised me and he agreed. So I am very Upset because it have cause me unnecessary money and waste my time.

Hi, my name is Wilson, ph **. I purchase 4 phones for the Father's Day promotion this coming June 2018, and the promotions was buy one and get one free. Also I bought an iPhone x and they give another free- that is not true, since service start they start charging for all 4 phones. Trying to call customer service but they covered with the same blanket, always trying to lie constantly. Also they charge too much money for the service and the service is really bad. I enforce the company to said the true to their customers and please don't cheat them, because are going to lose all the customers. I will start a process with the consumer report in Texas trying to recovery the money that they took from me. Don't believe on promotion that they advertise on TV. Always they lie to all their customers.

I have been overbilled for the last 6 months to an issue that the salesman at the AT&T store made it look like I had purchased a phone and he must of kept it and when was caught returned it as it was found months later... But with that said AT&T and the store have made me go back and forth between them for the last 6 months. And today I open my bill and I am getting charged the remainder of the contract 743.97 because I BROKE MY CONTRACT!! Wow!! Be careful. Read your bill... They will try to get away with it.

I'm very disappointed with AT&T and I'm just about ready for my contract to end. I wish that I could fast forward the time so that I don't have to deal with them anymore. They add all sorts of promotions to your bill and charge you more than what you sign up for. Not to mention all the other issues I've been having that they will not fix. Don't even bother to call them because they will not help you. Ps... They force me to give them a one star rating. :(

Not even worth explaining the pure disappoint in such a big company. The only reason people have AT&T is because it's cheaper than Verizon and please listen loud and clear PAY THE EXTRA MONEY AND STICK WITH VERIZON. This company has truly given me gray hairs. I get credits to my account every month yet half of the time it "doesn’t make it in time for the billing cycle" so every month my bill is incredibly wrong and I call minimum 2 times a month, and on top of that no one is trained on how to read a bill. No one knows anything and because of that nothing is resolved resulting in constant phone calls chasing a resolution.

I spent 2-1/2 hours yesterday afternoon trying to get an iPhone 7 on my AT&T plan either replaced or upgraded because it has the same problem many, many other people are having, the speaker quit working after the update to 11.3. AT&T refused to do either because our phone was a buy one, get one deal. We could pay the total price for the phone and the $350 fee to then fix the phone or they would give us a Samsung Galaxy to replace the phone for free. Between a rock and a hard place. After the phone call I did some research. When we purchased our phones I bought 2 iPhone 7s and an iPhone 8, 1 iPhone 7 for me that I have not had issues with, an 8 for my grandson and the other 7 (the free one) for my granddaughter which is the trouble phone.

AT&T's business practices are lousy and so are their systems. I was a wireless AT&T customer under my corporate account. My phone was paid for. I called to switch to a personal AT&T wireless service and AT&T said they had to unlock my phone. They were happy to do that while I waited on the phone call (from my house phone). Instantly, I had personal AT&T service. I was not aware that they re-locked my phone even though I had no contract. Now over a year later when I want to change my service for my iPhone7+, their automated system won't let me. It says my phone is locked and I have a contract. But att.net validates I DO NOT have a contract.

I had been with AT&T "Mobile Share Advantage 16 GB" for $90/mo. July 2018, ATT forces all subscriber to double data for $5/10/20 more. Mine is $10 to get double at 32 GB. My family monthly average usage is about 15 GB. I asked ATT to: a. remain in my original "Share 16 GB" for $90/mo; or, b. give me the advantage by let me switch to the now, double to, 20 GB (previously "Mobile Share Advantage 10 GB") for the same $90/mo. ATT answered is "No, I MUST take the upgrade to Share 32GB for $100/mo." There is NO other options. This is a robbery!

I would rate 0 star if it let me. The only reason that AT&T has a 1 star rating is because you HAVE to rate a 1 star to get this review placed. I travel all over the United States and have yet to have good signal; New York-Bad Signal, Seattle-Bad Signal... It seems to not matter where I am. The only reliable way for me to make calls with AT&T service is with my WIFI connection. So, what is the point in paying for a monthly service when all I need is a WIFI connection. Then when the WIFI calling isn't working the phone and service is completely useless. Good luck getting assistance from the phone agents, they just talk over you and tell you they can't help you because they "can't see any issues in your area" on their computer screen.

Do not change your service to AT&T. As a long-term customer of AT&T the reception has always been weak and spotty at best. Yes it was still up in pc after the hurricane and was not worse than usual. I still had to go outside to make a call. I just changed to Verizon and even with their reduced service due to the hurricane my reception is much better. Also when cancelling my plan I was told I had a $66 early cancellation fee on an iPad I thought I had received as a customer service bonus a couple of years ago. No option given to continue limited service until it was out of jeopardy period. Better to just avoid AT&T.

AT&T lacks the spine and the balls to respond to any customer inquiries. Faulty iPhone Xs from the factory. Cannot activate new iPad Pro (with an eSIM). Regardless of phone, chat, or in-person (company store), AT&T has failed. Period.

I've been with AT&T for seven years, my last bill there's extra $40 charge in my account, so I called them and online chatted with them, asking why, they kept telling me it's one time charge access fee, I don't even know why they charging me for, I asked them to look at my previous bill. It was never there, they didn't care and refused to remove the charge.

ATT wireless ** sucks. They were not efficient in explaining my plan to me... I start service with them at the end of July. Make a payment in August. Here I am in October and have to give them over $600 to restore my ** service... Now you tell me how in the hell just in 2 months I have racked up a $600 bill for 3 lines. Did not tell me there was a per line usage fee or anything. All these hidden fees...** is ridiculous.

January 2018 my husband and I decided to give AT&T Wireless service a try after being asked several times being a already DirecTV customer, well that was a mistake. I was told every month my bill including taxes and fees would be no more than 175.00 a month with also military discount so we says that's not bad for a unlimited plan, 2 iPhones plus free HBO. Ever since we agreed to accept their offer I've been calling them every month to remove the discounts we're suppose to be getting every month.

I placed an order on 10/15/18 with a representative for an upgrade. (iPhone 8 Plus) R. Well, after confirmation, I was told that I would receive the product by mail on the 18th, I also had the link to check my status. When I would occasionally check the status, it would always say... In progress. So after a few more days of this I called customer service. I explained my situation and I was put on hold for 20 minutes, for someone to return to the phone and say... "You need to be transferred to billing”.

So we haven't really had many issues with our wireless service in terms of performance... we get good signal where we live. However there are sooo many issues with everything else. We can never sign in... It always says to try again later. We've contacted support and their only solution is clicking "forgot password" and changing it from there. Sometimes that works, most of the time it doesn't. Still, we shouldn't have to change our password every time we want to sign into our account!

When we decided to switch carriers because we needed more area coverage when camping, I called to ask how much we still owed on our phones. I was told $28. I called again before we cancelled service to verify how much our final bill would be. They told me around $60. A few weeks later, after we cancelled I got a bill for $217, which they would not even let me view anymore because I was not a customer. When I called I was told my husband had removed me from the account and they could not talk to me. Which was another lie. So we waited to see if they would send us a paper bill, which they never did and then we received notification through our online bill pay that we owed $397.52.

Literally the worst company I've ever had to interact with. My stepdaughter's phone was stolen two weeks ago, and AT&T is so incompetent that they filed my phone as stolen instead of hers, and blacklisted it. I've been trying to get service restored, and my phone off the blacklist for SIX DAYS. I've wasted hours in two different stores, on the phone and on chat with a multitude of agents, and instead of helping, they make things even worse. Some tell me the issue is fixed when it's not, and when I asked for compensation, they offered me $2.20. That's right folks, TWO DOLLARS and TWENTY cents for SIX days of absolute misery.

Zero customer service. AT&T doesn't even know the meaning of the word. Suddenly for no reason, in the middle of a text, I get locked out of my account. Tried to call and find out why but they needed a password that I don't know. Very condescending, trying to explain to me what a password is. Really? Would not ask me anything else, said I needed to do the online reset. Refused to answer why I was locked out in the first place. Going back to T-MOBILE tomorrow.

Please save yourself the pain. I seriously have no nerves or dignity left in trying to deal with them. Sheesh, very simple questions and trying to pay a bill. Complete runaround. Rudest agent I've experienced in my 47 years on this planet. Boo!!!

I regretfully left T-Mobile 2 yrs ago, because the signal in my house was no good. I got a new Samsung S7 whereby I paid for it, but there was a credit to my account. 11 months in after having already paid $257 towards this phone, I gave the phone to my daughter. Come to find out in doing so, I started the clock all over again, on paying off the phone. I called to speak to customer service and they said, sorry it was in the terms and conditions. I said I want to speak to a manager, it doesn't make any sense, she says I can't speak to a manager, it was in the terms and conditions.

We have been with AT&T for over 10 yrs. Up 'til now we have been satisfied customers. We recently found T-Mobile to be a better deal and to make this happen, have to get our phones unlocked. Well after 2 weeks, many hours on the phone with CS, and false promises and lies, it has become quite clear that they are essentially refusing to do this. No money is owed on the phones, and now we are forced to purchase unlock codes. I have determined to do everything possible to help someone else avoid making the same mistakes we've made. Tell all your friends, STAY AWAY FROM AT&T!!!

I called AT&T to cancel my Tablet # over a year ago. It was never cancelled and so I was being charge for this tablet monthly. I called back few months ago to find out why it was not cancelled and they showed no record of me wanting it cancelled! So this was in September 2018. They finally cancelled it. So being said that I was going to be reimbursed over $129.00 for the time it should of been cancelled. Never got a credit! So I called back today and no help whatsoever. I just got a cocky representative and no people skills with that. AT&T really needs to be more professional and just don't give us answers if you don't mean it. I've been with this company over 15 years and pay at least over $250-300 a monthly. I think it's time to go with another cell provider. This is ridiculous!

AT&T billing is always in question when it comes to my fix monthly charges. Even without any over usage or anything bill doesn't come out same every month. We have 5 lines on our family plan. We had a 20 GB plan limit and the bill was never the same. At one point, I stopped looking at bill cause it was always within +/-15 bucks range. That itself is insane. We should have fixed bill for same usage every month.

I was an AT&T for 20 years and they started charging me $25 past due amounts on my already $300 cell phone bill. The thing is I had automatic withdrawals each month. So after them telling me there was nothing they could do I canceled my service. So that was in August so a September bill came with yet another $25 past due charge. Well we paid it because we figured that would be it and customer service was no help. Here comes October they charge me another 42.22. They say it’s from my U-verse account which I don’t have. Now I have to go to my bank and have another debit card reissued. Because they can’t fix it and don't care to.

Been a customer for over 20 years and their customer service department is at a all time low. Reps don't know what is going on and management is no help. Spoke to two managers, one is Carlos and the other would not give his name. Customer service type in the wrong card number to withdraw payment as scheduled and caused my account to go in default. They shut off the phone and demanded full payment. Management was of no help and would not confirm that it was an error on their end. Therefore after years of being a loyal customer. I am forced to leave and look elsewhere. Therefore goodbye AT&T, I will forever tell everyone that you are the worst ever. On to the next review site to give more bad reviews.

The representatives will put you on speaker for others to hear the conversation. You can hear people laughing in the background. They are unprofessional. You will be re-routed over and over again to various people in other departments not related to why you called.

Ordered a phone through phone and was advised to reach to Any store to collect SIM card. At the store (Wayne NJ) I was told: SIM card would arrive with the phone and that I could get another SIM and number and that we could cancel the phone order. Along with manager a call was made to AT&T customers service who confirmed cancellation but said that the phone would still be sent and advised to returned it within 14 days and provide them later with tracking ID. Phone returned as advised. After a couple of weeks I reached out to AT&T and request receipt confirmation. The phone was received!

I have tried their security system and could not get anyone to answer info on login failures. Could not use system for months but now owe 200 plus to collection agency even though told them to put on hold. However, they require to confirm that I said this or that in their notes but they refuse to document requests so that they can say they never received the request. Bunch of thieves who would prefer to send to collections an account instead of offering a way to keep an account open and get a technician to location to assist in device failures. Happy to cancel, however, have a pile of devices here that are now useless that I had to pay small fortune to get installed. Their cell service has become just as bad in rising rates for existing users and milking every penny possible when needing to upgrade a device. I miss the days when they had deals for existing users to get new phones at a discount instead of offering only for new users.

Beware of the message from AT&T that your prepaid plan is "good until" a certain time (e.g. 8:57 a.m. CDT) the next day. This implies that current plan is being cancelled and that you have to choose a more expensive one. AT&T does not say that you can keep your current plan and that the "good until" time and date are meaningless. In fact, you can keep your cheap plan if you like it. In my opinion, this message from AT&T constitutes consumer fraud.

I got this service back in Jan of 2016. I was told by the rep they could not provide service without doing auto pay. Okay, so I set up service. Their auto payments came out at random times of the month so I shut it off and logged on every month to pay. This was okay, until the year contract expired. Then they stopped sending emails for when the bill was due and would shut off service anywhere between 2-7 days after the bill came out to charge an additional $30. I called to cancel the service and was threatened with my bill going to collection if I did not pay that day. This is the absolute worst service I have ever received.

After an hour and half with ATT on the phone, promising a new iPhone with savings on my DirecTV bill as well I said yes, after 2 wrong total for my monthly bill I got one. Then was told after the credit check etc that there was a activation fee of $30. Then it was a state sales tax of $67.00 ok, I gulped and still said ok. After everything was done I was directed to a website to "check the boxes." I just needed to that the girl says, when I asked about this contract to pay $700. To ATT she didn't know anything about it.

My experience with AT&T by far hands down the worst experience I've ever had with a company tenfold. They continue to send me Bills 6 months after my account was closed and demand that I pay them when I have no account with them. If you go with AT&T go with God!!!

My father in law passed away in August. We canceled his AT&T service and paid his last bill. Still, there was a credit on his account. Upon their request, we returned all of their equipment under their statement that we would be reimbursed the credit on the account. Oddly, they charged the closed account EXACTLY for the amount they owed us! When I called to complain, they treated me so rudely that I am now canceling our account. DO NOT JOIN AT&T. They will rip you off even after you’re dead.

Whatever you do not, I mean do not sign up with AT&T. I purchased my phone the S9+ on May 25th 2018 only because I was promised a rebate after 90 day for already having U-verse. 5 months later I'm calling and they said they can't find the promotion that was associated with this deal on that date. I've been transferred to every dept. with no one can give me any answer as to what's going on. I will be paying the cancelation for my services for wireless and U-verse and moving on. Stay away. Go to Verizon or Sprint!

This last year has been complete misery. My contract is up and I can not leave AT&T fast enough. I have had problems from day one. First they lied to me about the channels available and wanted to charge me $30 more a month to get the channels I wanted. So for a year I have not had the service I signed up to receive. I have had 3 dvrs break losing everything I recorded. Each time calling customer service was a joke. Waiting for 45 minutes sometimes for them to answer after navigating a labyrinth of computer assistants designed to remove your will to live. Then getting through to someone who has me go through all the same procedures I have already tried. Then to put me on hold and cut me off. They all take my number but NEVER call back.