AT&T Wireless Reviews

We had 2 cell phones and 1 IPAD. Unlimited data to AT&T is to cut off your service when you go over their idea of unlimited. We cancelled service on all lines in August. Sent phones back to AT&T in TX. One phone made it, other stolen by AT&T. Both in same box by UPS. They never removed IPAD. Do not go with AT&T, go to another carrier. Be afraid, be very afraid.

I joined AT&T on a family plan at the Boylston Street, Boston 02116 store and got an iPhone 10 and 8 with DirecTV bundle. iPhone 8 was in stock but 10 needed to be ordered. AT&T representative offered me a service of having phone shipped to store for pick-up which suited me best. This turned out to be an utter nightmare. I got a notification from USPS that they could not deliver because of “problem with address.” I went into the store and the store manager told me that I had to track the phone down myself, and pick up at the P.O. After a frustrating unhelpful conversation with the store manager I left wanting to terminate my contract and switch to another carrier.

Last year June I signed up for AT&T DirecTV Home services. Ever since, this has been my worst nightmare. Every single month I have issues with my bill being prorated. Sometimes my calls would be for up to 2 hours because they keep tossing my call from department to department and still no resolution to date. A friend convinced me to switch my cell service last year in November as well from Sprint. I was a little skeptical at first but I did anyway. For the entire month of January they disconnect my services because I received a bill for over $1100 and they couldn't find out what the issue was.

I traded in my phone in October and switched 2 lines from Sprint to AT&T and the sales guy was a complete scam artist. They give all these promotions but they don't give the full info. Oh guys that's their way to get you to buy the lies. Well long story short I submitted my switch and they approved me with the first visa but it took more than the 7-10 days they say and you have to have had the line with them for more than 1 month so it takes around 2 months if you are approved to get the visa anyways. Well, I chatted with Jose ** and he issued a new card because he said they both shipped the same day. A total lie because they were not even approved the same day and said it would be 7-10 days. I am not counting on it!!! Bottomline don't buy into the deceiving promotions. They just want to sell and that you pay because they are the first ones to call you 100% times when they want your money.

One of the worst customer service I have ever had. I have been waiting for credits for the last 5 months and I am still waiting on them. I will not pay my bill until it is all corrected. My service has been awful dropping calls, data very slow and not connecting but yet they want to charge me full price. I couldn't even get help after losing everything in Harvey.

This company is horrible. I have been trying to cancel my phones and have them unlocked for three days now with no success. The remaining balance was paid off three days ago and I was initially told that they would be unlocked then and there to only find out after trying to switch to another carrier that it would take 24 hours. I was then told, "Oh no," that it took 48 hours now. Today 48 hours later they still are locked! No one seems to know what they are doing!

We got a package deal with AT&T and DirecTV. Direct we had no problems. AT&T with the phone and internet a whole host of problems! A serviceman came and hooked up a line outside one day? LOL. The next day the equipment arrived. We installed as instructed. Service on neither worked. Called customer service and all they said was we will charge you $85 for a serviceman to come back out and hook your service up! Charge $85 to do a job they didn't do right when they were there first time? I don't think so! Told them to cancel everything right then and there and was told they couldn't do that, that I would have to keep it for a year then cancel. I don't think so! Told the girl I demanded to speak to her supervisor right then to cancel and she said, "Of course I can cancel for you if you must." Service Cancelled without it ever working!

I became an AT&T customer in September. I submitted my Help you switch information October 20th. Upon changing over, I turned my phone in for the switch over service. I was told by the representative that it would be 4 weeks. Online chat says 6 weeks. AT&T phone representatives says 12 weeks! My Sprint bill went into collections waiting for this rebate! Very disappointed!

I had a terrible experience with AT&T and I am in the process of switching carriers. About a month ago, I went to an ATT store to switch plans. I am a US veteran so a veteran discount would apply to my new plan. I showed the customer rep a copy of my DD-214, and he assured me that my discount would be applied. Jump forward to last Thursday, I called to inquire about ATT not accounting for my old discount in my old plan (for the days used in the old plan). Discovered after a lot talk that I would not even be eligible for the new veteran discount, and I had to call the ATT store to try to get them apply the veteran discount.

Filed a claim for my iPhone and they replaced with a reconditioned Phone. After getting about 3 different phones sent because of poor performance I took the latest one to an Apple store. They told me they cannot touch them because the phone was reconditioned with NON-Apple parts. So in effect the iPhone they send you after a claim is not really an iPhone. They do not tell you this when you get the Insurance. It is totally misleading. “Never buy the Insurance.” It is a scam! Much better off getting phones from iPhone store or getting at least Apple care for your Phone.

I had purchased 2 phones from them expecting that AT&T was going to pay them off since that was what we were told. But they undermined us by only giving us less than half the price. The salesperson is no longer there, the customer service is worse than Verizon, everyone we talk to lied to us and their promotion is the worse. So stay away from AT&T. Worse experience ever.

A few months ago my phone was stolen. A representative attempted to sell me a Samsung Tablet. Who does that? Know your audience. I was concerned that my phone was stolen. It got way worse. I wanted to buy my new iPhone from the Apple. The ATT rep held me hostage on the line for close to an hour then placed the ordered through ATT. On a recorded call where I said time after time I want to buy my phone at Apple. It cost more. I submitted a complaint and The Office Of The President credit $800.00, refused to remove the credit inquiry I never agreed to. She was very cold. Fast forward a few weeks my service was turned off. Called her no apology. She did get the service turned back on. Why would you disconnect customer's service when they just bought a new phone? That's nothing compared to what happened in September 2017.

I don’t even know where to begin but I’ve honestly had it with this company. The wireless service SUCKS. Period. I can barely ever FaceTime my husband because it doesn’t go through or text him because it doesn’t go through. Meanwhile my coworkers next to me have a different service and I see them FaceTiming whoever, just FINE. Texting is bad too. The line to send takes a full minute just to send. Who the hell pays to wait a minute to send a text? Is this 1997? I’ve called AT&T numerous times and they can never HELP me. They just talk around the subject and just tell me that “it’s the tower near you not working.“ OK, ya for months, it hasn’t worked? Such BS!!! They were also suppose to credit me $25 for the hurricane that hit us in FL and NEVER did. Ever. I’m paying a LOT for this nonsense. I get every phone company has issues but come on. This is happening every day!

I canceled my AT&T account mainly because there was not an unlimited plan like the one I found with Verizon Wireless. I went over AT&T data every month because my AT&T connection at home was weak and kept going in and out of service. Secondly, I've had some of the worst customer service experiences with AT&T, mostly in the last 5 years.

STAY AWAY FROM THIS COMPANY!!! I first called in to setup up services to a new home I just moved into. I asked for cable and Internet. Somehow the guy by the name of 'Mark' was able to give me a package with DirecTV and AT&T... Which I later learned was a HUGE MISTAKE!!! I was recommended by a family member to "stay away from that deceiving company and to cancel while you still could". So I called in, to cancel installations... which turned out to be a NIGHTMARE! I was transferred from department to department 10 TIMES!!! Because of lack of authorization to go through with canceling services. On the ninth transfer the guy by the name of Rick informed me that he would not to be able to cancel services (As the rest of them said) and that I would have to be transferred to another department.

AT&T sent an email the Friday after Thanksgiving saying my iPhone X had “shipped” and provided a tracking number. Turned out they had only printed a shipping label. The phone did not arrive at a USPS terminal until the following Monday afternoon. What type of diabolical plot is this? Now I have to wait for an additional four days for a “Priority Mail” package to be delivered.

I have had so many problems over the years, and have left and gone back a couple of times. I live in Alaska where my options are limited with what I need for my business. The latest was that I got charged roaming charges while I was on a cruise ship sitting at a local dock. We weren't even sailing and we were in my hometown!!! It cost me almost $200 for 1.5 hours of phone usage a HOME!!! They refused to adjust the charges because "Roaming applies while you are on a cruise"... But we weren't cruising! How would one know this... So incredible. You would think they would remove the charges upon proof that I was actually at home when the charges were made. I deliberately had my data turned off during my entire trip (of course starting when we left the dock). Maybe the cruise line gets a cut, I don't know... Very disappointed!

I have AT&T internet & DirecTV cable bundle. This is the worst business experience I’ve had in a long time. They have the absolute worst customer service ever! When I call & ask to be transferred to a specific department they refuse to do it saying they can help me even though I know they can’t & when they finally realize they can’t help me again they transfer to the wrong department & I go through the same thing over & over until someone finally disconnects me. It’s like it’s all done on purpose. Everyone is in a different country overseas & no one can help you or understand what you want.

I spoke with a rep yesterday and was quoted two S8 phones for the price of one when we traded in one of our S7 phones. Today I called and was told they wouldnt honor what was quoted yesterday unless we added a new line. We have 5 lines already, plus Directv and they knew that when we were quoted that offer. Today I spoke with 5 reps, one chat person and a manager and none of them would help. Horrible customer service. Especially when we are trying to get two new phones to keep our service with them. I guess they just don't care about their customers.

My service ALWAYS works. I love it. And I save $15 a month with 3 lines. Although there are less expensive wireless carriers, very seldom am I without WIFI.

I was scheduled to have my wifi installed. For one there was an error on the account even though the day before it was confirmed with me that my install window is 8am - 12 noon. I called just for them to tell me that there was error and they wanted to change the installation date. "I don't think so! That is not my problem that you made an error and someone on your end did not do their job right." After being on the phone for 1 hour and 34 minutes I was told someone will come between 12p - 4 pm. It's going on 5pm. No one has made it here yet and I have been waiting for installation for 8 hours. I took off from work due to this and there was no offer to help with a credit or anything. I am only missing 8 hours work thanks to the great service they provide. Definitely left a bad taste in my mouth and I am disgusted with the service I have been given already. I can only imagine how long it will take to get the gift card I was promised.

I was on the AT&T website evaluating wireless plans to compare to my current plan. After multiple error messages trying to compose a plan, should have been my first clue, I started talking to the online agent. We went through our current phone types, what we use them for and how much data we typically use in a month. She was very polite and nice through our session. So we started discussing plan options and after a couple iterations, it was determined that the Unlimited Choice plan was the way to go. So, we started discussing the offers to transfer to AT&T and the options of credits and turning in phones. It was explained that the AT&T could offer up to $650 in credits. You can turn in your current phone, which ours were worth $200 of credit, but they would subtract that off the $650 of credits to transfer your line.

Today I was required to recontact ATT, after having parted ways 1.5 years ago. At that time, Jaime **, the ATT Mobility retail sales manager sat with me for hours after ATT locked up 3 of our 5 iPhones right before a big family vacation. We were attempting to switch to T-Mobile so that we could travel internationally with cell service. Although all of our phones were paid in full, ATT locked 3 of them and would not unlock. So I refused to leave this store until the phones were unlocked as I was leaving the country the next day. Jaime found a backdoor method to unlock our phones and I went on my way.

The wireless mobile of AT&T is great. Customer service is always very helpful and polite with customers. The Uverse portion of AT&T was rude and non helpful. They would also quote one price but when the bill generated it was always $60 or more from the quote. I had to call AT&T corporate several times to get the messes Uverse had created, cleared up. I still have AT&T wireless mobility services, including internet service, no router, and I'm happy with them.

Periodically goes out for no apparent reason or at least something stops working and need to restart router; has happened 3 - 4 times in past year or so. TV routing service works very well though.

I cancelled my plan and transferred the number to Verizon because AT&T gives me no reception in either of the two hospitals where I work. Unfortunately, the AT&T bills to my credit card didn't stop. Two months later, I called their customer service rep who was apologetic, promised the bills would stop and said he'd reverse the current month charge. Of course, that never happened and the next month I got another charge. I tried AT&T customer service again, and finding they would not offer what I'd been offered the prior month filed a complaint with the BBB. At that point, I heard from some character in "the president's office" who promised to stop the bills and to reverse THE CURRENT MONTH'S bill. He did that, and the BBB closed the complaint, though there was nothing concerning the prior month bill.

AT&T is untruthful concerning their promotion giveaways of cells phones, TVs, etc. Their billing is also awful with adding charges on to your bill and lowering rates.

3 times that I have tried ATT Uverse. I have canceled them due to moving or bad quality and they continued to bill me all three times, it has been a circus trying to get them to stop billing me. Now they have put a collection on me! I have perfect credit (no late payments ever). I do not owe this. I canceled with a letter certified return receipt they still won't listen and don't care. It's their way and that's it. I can't do anything! They say pay and ruin my credit. WTF. This company is so incompetent.

Each time I've had to deal with AT&T I've been shuffled from one person to another and have not found anyone with the authority to help me. I've literally spent hours on the phone with no resolution. My most recent experience was while helping my 94 year old mother who has Dementia. AT&T sold her a DirecTV yearly plan that she didn't need and when I called to cancel and get a refund they refused claiming she had signed up for the plan. It didn't help at all when I told them that she had Dementia and wasn't capable of deciding on a plan. They charged her several months of service and a $160.00 early termination fee, Reprehensible!

While I have issues with their rate changes ATT is an excellent provider of internet services. Should any problems occur they are resolved via an excellent customer service department.

Ok. Called to set up AT&T internet Friday the 17th of November. Said it would be on the 22nd. Called back said, "Sorry. Will have to be on the 28th." So I asked to speak to a supervisor. Got hung up on three times. Over 5 hours of time wasted until I talked to a supervisor that did nothing but try and charge me. More bad review. Would rate negative if I could. Thanks.

I have been unable to call my elderly father for over one week using my cellphone. I dial and wait for the call to go through and then hear a click as if someone has answered and then soon after, the call is disconnected. This happens repeatedly. I am in Maryland, he is in Florida. Other family members can call him from other states but I can't. I spent over an hour talking to four different AT&T techs last night -- one I hung up on. All are in foreign countries. (This is not the first time I have sought help fixing this problem.) The tech I spent the most time with eventually wanted to transfer me to someone else when he finally realized he could not help. I could not sit on hold any longer and hung up. My mother died two weeks ago. It is Thanksgiving and now I cannot reach my father. Today I go talk to Verizon and will be buying a new phone and changing providers.

ATT has good customer service and Phones. The only issue I have ever had with ATT cellphone is that the reception inside the building where I work is not good.

I called the day I was moving Nov 16. The rep said no one could come out for 3 weeks Dec 6. My husband called back a few days later and they said they had openings within a few days so I had an appointment scheduled. We received a confirmation email. I called to confirm the day before they said yes they’re coming out. I called the day of my appointment half hour before the window was done that they had given me they said it looks fine just wait. I called back 20 mins after they said, “Oh it looks like your request never went through.”

I have paid my phones off. I have receipt showing phones are paid off, and AT&T tells me phones are not paid for when I try to unlock them. I have talked to customer service three times today and I am still getting no results.

AT&T is a scam! I switched from UNLIMITED PLUS to 6 GIGS shared plan. I was NEVER told that their "unlimited" calling and texting did not include international calls! I am currently stuck with a $280.00 bill for int'l calls plus $235.00 for switching and for transferring this plan to my 2 lines! In total my bill is $515.00! When I was expecting $135.00. These people are total thieves and they do not care about their "LOYAL CUSTOMERS". I am completely done with them. Send me to credit I will pay them as I can! To top it off the "free phone" I was given to sign a 2 yr contract isnt free if I cancel my plan now. The cost for said free phone is $500! I hope these people get what is coming to them soon and the company goes broke! I curse them!

ATT uses Asurion for the phone insurance. Asurion uses defective refurbished telephones to replace your lost/damaged phone. I made a claim for a replacement for the defective replacement phone at an ATT store on November 11. I was promised a replacement by November 14th. When no phone came I called Asurion, and they said that the phone was sent, and that they would send another. No replacement arrived. Clearly Asurion was just trying to placate me by telling me phones had been sent when they had not. I went back to the ATT store on November 18th, I was told there was no record of any phone being sent, and I was promised a phone by November 20th. No phone arrived. Asurion is completely unreliable, and ATT is fully complicit.

Horrible. Absolutely horrible. To start, don't be fooled by the millions of hidden fees the company does not bother to mention. The service is horrible, the timing of installation and arrival and appointments is absurd, they were 12 hours late resulting in a missed job interview. Customer service was no help I called on three occasions when the arrival time said between 8 and 11 AM. The first one said they would be there in 13 minutes which was made at 11:30, the next at 2:30 said an hour and the next at 4:25 said 10 minutes. I should have known better knowing the last time I had them come install WIFI, SIMPLE WIFI BOX AND SET IT UP they didn't arrive until 10:00 PM!!! Not to mention a $90 fee required that is not mentioned until after you make your appointment.

AT&T IS A ** SCAM! That's AT&T's "Terms of Service" - one of the most coercive and potentially detrimental open-ended, non-negotiable and one-sided contracts in America history and less than 4% of its customers have ever even glanced at it. It basically gives AT&T the right to do whatever they want, whenever they want. If that doesn't convince you not to do business with AT&T, I don't know what would. That contract - especially the part of the agreement in which AT&T can completely change any and all parts of the agreement itself whenever it wants - without the need to inform its customers - is not business. That's just fraud! Technically, AT&T can just terminate your service without any explanation and you would have absolutely no legal right to do anything about it! I personally don't do business like that. For that exact reason, I decided to terminate the service at my discretion and on my terms.

AT&T has always been a go to company for anything wireless, however they haven't published anything really earth shattering in quite a while. Although I say this realizing that I am not knowledgeable of all that they might have done.

I signed up for one of the ATT DirecTV Now packages. After the first month I was overcharged on my phone bill from ATT and had a separate overcharge on my bank account from DirecTV. ATT reimbursed my phone charges but DirecTV Now continued to over bill me 27.00 a month. The DirecTV Now representative told me that it will take me 2 billing cycles for the promotional discount to go through and I will see the billing changes and get a refund. After 3 months I had been overcharged a total of 90 dollars through DirecTV Now. So I called and they told me that ATT did not set my account up right and the best they could do is start all over and charge me 20 dollars a month with no refund. I called ATT and the rep's reply was “Good thing I work for ATT", that their customers have to sign a contract that says we can’t start a class action lawsuit.

My daughter and I recently upgraded to the iPhone X. AT&T prints you out a label to return your old phones, in my case they were iPhone 7’s. There were two phones in that box, since there were two upgrades, however AT&T claims there was only one phone in the box. Now they are demanding payment for it. The Post Office is shocked since they helped me packed them both for shipment. Beware of this fraud! Also, I too was a victim of the DirecTV scam. On another note, I just finished paying for a tablet I was told was free when adding a new line, then received outrageous bills for separate service to that line which charges were not explained to me at that time.

I was requested AT&T to provide me unlocked code for my two devices which I purchase from AT&T, I was disappointing as they are not provide me codes and protect themselves under the name of system error, useless.

I’m a poor guy that was on a GoPhone plan, and I wanted to upgrade my phone. I tried to buy an iPhone SE through AT&T’s website. First I purchased it and then two days later they canceled the phone because they said they could not verify my identity, even though I had been an AT&T customer for 15 years. Then I ordered it again after speaking with some representatives to verify who I was, and I paid $245 for the phone. The phone arrived but did not work. Ever. I never made a single call on it. I called tech support for AT&T (from a different phone), and they couldn’t help me. They sent me to Apple. Apple could not help me. I went to my local AT&T store that sold iPhones, and asked for help. They could not help me. So I sent the thing back. A couple of weeks later, it came back to me saying that the phone had been locked, and they couldn’t return it unless it was unlocked.

It all started on early Nov. I called to request info about internet and the rep mentioned about a wireless internet device called "Velocity" as an great alternative to get faster internet and save costs. He told me that his honest advice is for me to use this device because it was fast and cheaper specially because my plan was going to be upgraded to unlimited data after adding a 3rd line for the device to be connected. A big lie, when received the device I called to activate it and then is when I learned that I need it to pay more to upgrade my data plan to unlimited plus and that it would be $20 more for the extra line (which I was told) and on top the activation of $45 will not be waived (which it was not what I was told). I told the rep. that I didn’t want this device and that I would send it back and to please cancel everything.

I switched to AT&T last November, from Sprint, because where I live they didn't have good service, AT&T was supposed to buy me out of my contract with sprint, well they never did and left me with an $800.00 bill to pay before ruining my credit, and being sent to collections, well AT&T said they'd be sending my a Visa to pay back the money I had to pay out of pocket, haha. Well you can already guess that NEVER happened even after multiple phone calls and chances to correct the situation.

One phone would not work, GPS constantly loses signal and heaven forbid you attempt to call customer service... Waited over an hour and never talked to anyone, logged in and tried to chat and no reply. It is a complete joke, I will be swapping them soon.

I purchased 3 iPhone 6s from AT&T in 2014 on the Next Plan and paid for all 3 in full $2250 in 2016. I just tried to cancel my account and switch to T-Mobile and AT&T locked the phones and claimed that one of the 3 phones are stolen!!! So they are refusing to unlock it. How can they lock a phone that I paid for in full and being the account holder never reported it stolen. They are all crooks.

We moved and our contract is supposed to be done in one month. After our move we decided instead of switching that we would just transfer our services. Meanwhile I got an offer in the mail saying we would get a $400 reward card for transferring our services. So I called their dedicated movers support and I placed a transfer order. Instead they opened up a new account, added 4 TVs I should say 4K Service as well and put it in my name and kept my husband's account open. So we had two different services at two different addresses with two different account numbers and now they want to give me the runaround. It took a seven days to get things right and had a technician out here every single day because it was conflicting information in their system. I'm very upset. Yes they did give me $130 discount off of my $800 bill.

Deceptive practices. Was told that when I purchased a new iPhone (outright - as I did not want any contracts) that a special was being ran for an iPad for $99 dollars. When I received my monthly bill the amount was 3x my normal charges. Seems that the $99 came with activation fees and charges for a 2 yr contract. This was not explained at the AT&T store when I made the purchases. After several calls and hours of endless Holds & Transfers over a two week span. I decided to cancel the contract then pay the early termination fee $150. I am thoroughly disgusted with the resolution and feel that AT&T was taking advantage of their customers. There are numerous complaints on AT&T's sites and others. Please look into these practices, before more people are taken advantage of especially in these hard times. I would glad share my notes in detail if it will help others not being scammed. Thank you.

May God curse this company. I don't know where to start. I wanted DirecTV cable and somehow they connected me to AT&T rep who said he was going to offer me a tablet for $1. I told him I was not interested, they went ahead to send the tablet. After a month, they started sending bills upon bills. I called and they said, "Just return the tablet and we would not bill you again". I never opened the tablet when I sent it to them, I must admit I was hospitalized and thus was unable to send it on time.

Thousands of customers have made similar complaints. When will someone hold ATT accountable for false sales techniques? I only wanted to port a phone line. They told me if I buy a new iPhone 8 I’d get one free. They then offered to throw in two iPad for free. Never mention activation fee. Never mention monthly service fee. I explicitly told them I needed a cell bill for three phone lines under $200. Imagine my shock when I saw a bill for $541!!! I didn’t need two new phones. I definitely have no need for two iPads. Such deceitful practice. And to see how many other people are also complaining. The sales reps should be fired. ATT held accountable. And someone needs to adjust my bill.

AT&T is more expensive comparatively but the service and support is superior. We plan to 'pay-off' all devices and change carrier though.

8 years as an AT&T customer but for over two years I was seeing two billing dates on my statement. I still pay by my original the 24th of the month. In October I found out that there is a $ 5.00 late fee charge. I contacted them and they said was a mistake and won’t happen again. Whatever. I assumed it was over. Worst the November bill came up with a $106.00 more. I contacted them. They transfer me from one to another finally hang up on me. For years I transfer their money exactly by the original due date. They know this. I was wondering if I was their random victim?

I tried to upgrade my wireless service $66 and Internet $60 ($120 total). They told me that I would save a lot if I get DirecTV. I agreed to their estimate and ordered $135. After spending more than an hour on the phone, the summary of charges came by email with outrageous amounts (over $200), way above what I agreed and discussed with the "supervisor". I tried to call back and after 4 reps and more than an hour still can't cancel the order. STAY AWAY FROM THIS FRAUD.

Due to DECEITFUL SALE TACTICS by a store manager in 3/2017, repeated efforts to correct the issues, and the repeated volleying from one sales person to another, between U.S. customer service and another country as well as from one department to another with promises that the issue and the lies will be resolved --- I was offered a FREE Samsung Galaxy Note 8 by a representative --- no ties --- FREE. In addition, I purchased an AT&T Primetime Tablet both resulted in two transactions - 1. 51.00 2. 205.00 no installment plan for either. However, I received notification through text over a 2 day period that the tablet purchase was under an installment plan and amounts not authorized were charged to my bank account.

On the first day of the new Apple X iPhone, I went to my local Apple Store. I waited in line and they had 2 phones for me in stock. Of course, the local AT&T store had zero in stock. So, the Apple person inputs all of my AT&T information into his handheld device and receives an error message that AT&T can't verify my account. We call the 1-800 number given for AT&T--all the information seems correct. I live in a town that doesn't receive mail delivery to the street, so we try changing the address. No luck--now it's been over an hour trying to fix the problem. The Apple salesperson was a saint. So, I drive to the AT&T store a mile away, and he pulls up my account information--can't see anything wrong--can't see a problem.

I went to the AT&T store and was the first in line to order the new Apple iPhone X. Email from AT&T said I would be getting from 11/3-11/10. I chatted with AT&T three times in the interim they said they’re doing everything they can. Today 11/10 when I checked my phone’s status the dates disappeared and they just say “in progress”. Now I just got an email from AT&T saying shipping date changed to 11/24-12/1. What kind of lousy service is this? Defeats the whole purpose of going to an AT&T store if ultimately you're worse off.

They messed up our bill for 2 years and made us pay unnecessary taxes, because it's their fault initially they agreed to credit 50 dollars as courtesy which never came through. Now, they say they never agreed to give credit and they it's not their fault for us paying additional taxes. They were suggesting to get this resolved with City Hall. I used to love AT&T, they used to care so much and help wherever possible. They don't care for customers anymore even if they are losing accounts with more than 7 years of history.

Got a 24 month cell phone contract from AT&T. They provided a phone for a nominal fee. Paid a month in advance to begin the service. At 21 months the motherboard on the phone quit. No phone. After about three days negotiating on the phone with different representatives the best they would do was to send a phone to me which cost was more than the original amount paid for the phone. I determined then I was going to cancel my account when the time was up. So I paid two three months service for no service and went and got another phone and provider.

AT&T charged me a lot more than they said they would so I dropped them. Try them if you got plenty of money to throw away but I don't recommend them to anyone.

What I had when I walked into the AT&T Retail Store in Clinton, TN: Under no phone contract, No debt on my 3 phones, Unlimited data that slowed after 30 gigs. What I was supposed to have when I left 7 hours later: DirecTV with all premium channels, Internet of 50 speed, 3 phone lines, 1 Samsung Galaxy Note for $27 per month ($1,000 phone), 1 Galaxy Note Phone for free, 1 smaller Galaxy phone for $6 per month, 3 free Tablets, $399 in free accessories (wireless chargers, portable chargers, etc. etc.), a total bill less than $100 below what I was currently paying for AT&T cell phones and Comcast Internet, home phone and TV (DVR, HBO, Starz).

The salespeople will avoid answering questions to make you purchase items. A salesman tried to sell me a Apple Watch which I informed him I did not need. He said give it as a gift. I asked if there was a monthly charge which he avoided my question and kept talking until I forgot about the question. I agreed and I paid $40+ for six months. From now on if I go in I only want what I came in for. No need to talk to me about additional items. I lost my trust in them.

Bill is too high for the service. Router can be going bad and excuses are made by C.S. TV box goes out and excuses are made. Box is rebooted by C.S. and lasts a little longer, then more excuses. But would Comcast be better? Probably not.

Lousy signal makes calling difficult. AT&T should upgrade their system as soon as possible. THEY NEGLECT RURAL AREAS and we have no service in most of our area.

So far AT&T has been 'a good fit for me and have had no trouble connecting or no dropped calls. I only use phone a few times a week and this my "take" on it!

AT&T may make it easy to sign up but when you try to go to another provider, they are slow, and their process is flawed -- expect a problem if you have to unlock your phone.

My wife and I can always depend on them... They are a great company and I can always depend on my phone all the time. They have great service worldwide.

Many buildings and homes do not allow me to have service of any kind. Their web page is not user friendly. I often just call when I want to add coverage for foreign countries.

Simply the best!!! Very professional employees... From the phone help to the store people. I've been with them for over 15 years and everything has simply gotten better and that's spread out to their customers!!!

Whenever I call customer service with a problem, they are very helpful, friendly and reassuring. My family has been customers for a very long time. They have a big coverage area which helped when our youngest when off to college at Colgate University.

I absolutely loathe this company. Biggest bunch of crooks to ever walk the face of the earth. Why they are allowed to continue to lie, steal, and cheat consumers I don’t understand. The role that the cell phone has taken in our world in order to get work done, our children their homework or lifeline in an emergency has provided this company with a perfect stage to bully and rip off hard working people. And boy do they show up to the performance. They have no morals, ethics, lie to your face.

ATT's best attribute is dependability and coverage for the past twenty years all over my travels. Our family is sold on ATT and never even consider these special gift cards to switch plans to inferior coverage.

I love my ATT phone. I've been with them for many years. I would NEVER switch... EVER. I am very happy with the customer service support. I am pleased with the speed and reliability of the network that they use. Anytime I have an issue of any kind all I have to do is call. They are more than happy to help in any way... I love my phone and the ease of use... It's not nearly as difficult as I had thought it would be when I got my new phone and needed to transfer all of my info. If I can do that... ANYONE CAN... I, overall, am more than happy with the service of my phone provider. Easy to contact and easy to talk with.

It's a little tricky learning how to reach a real person thru the automated system. And their technology is so advanced that the synthesized voice is remarkably authentic sounding. But once a live person is contacted there still a 20%+ chance of being in the wrong department or transferred to the wrong extension. Now that one finally reaches the right person, there's still a 20% chance of miscommunication due to the company's inter-departmental breakdown or delay of accurate data sharing. Concerning a request for installation or hardware replacement due to age or change in services, like the addition of my fax/phone line which made my modem obsolete the technician seemed knowledgeable, but after the tech left I discovered that I could only get an internet connection thru WiFi. It works but I'd rather use a landline for online. Plus, AT&T and DirecTV is rather pricey compared to other ISP's.

Too many areas that I have no service. Basically I have to rely on wifi... I have to turn on airplane mode then turn it off to connect to my own Wi-Fi.

Dropped calls, long hold times and every time I pay to be out of the country the next month we are calling back to fix the bill. Other than that no major problems.

Thus far, I have experienced good results using AT&T services. The professionalism, courtesy, and promptness of their responses have been more than satisfactory, in my opinion. The fees involved are competitive and fair.

The typical value to pride ratio is less than what others are offering to the consumer in today's environment. The pricing structure has not kept pace with the market trends, still almost unaffordable. To attempt resolution with any issue with ATT is at least 45 minutes of automated Mumbo jumbo, speaking to a person is next to impossible. Soon to be selecting another provider even after 20 years of ATT crap.

It has been reliable and easy to access. When I have a problem, customer has been very helpful. It has been the company with great support. I have been a customer for along time and think they are great.

When having problems you have to go into an AT&T store. You can't call anyone on the phone. They will say all is ok, and you leave and the same thing happens. Just wish you could get a phone that has no problems, whether it's provider or phone. You'd think in today's age we could get coverage everywhere but I know it's all a game with these companies to get our money and then say, “Screw you; we got you now!” When are we going to find companies who really care about their customers? Maybe they could learn from past companies who actually cared about more than the bottom line $$$$$$.

I regret that I ever contracted with ATT. I find that they are not user-friendly and I have been unable to get answers to simple questions when I needed to.

The telecommunications customer service with any of them, are all overseas - and foreigners do not like Americans and could care less about the kind of service they give to them. What I experienced within the last month has put AT&T and others technology back to where it was 20 years ago; I know better than this. The salesperson entered an incorrect code and cancelled a few things such as my home phone and DSL.

2 chats + 4 calls + my time wasted = 0 revenue. I will not spend an outrageous $180 on cable (WITH COMMERCIALS) to have my calls outsourced. These employees of AT&T have ZERO permission to do anything and sound like a broken record asking to update your info with ever transfer. In the end it took one US based csr under 2 mins to resolve my issue, but it was too late. I cancelled. Protip(s): Hulu or Netflix charge about $10/month and you don't have to FF through commercials and digital antennas aren't as bad as sitting on hold with India sooooo make the move - I promise it's worth it! If you chose to keep cable (any cable) then tell their recording you would like to cancel - they will hook you up with a real representative that has authority to help you and not waste your time.

This company provides the WORST customer service!!! And tries to SCAM: Did you know that when traveling abroad, it's not enough to turn off your cellular and roaming? You have to call a rep to have it turned off? One department doesn't speak to another, and they dropped my call after 1.5 hrs on the phone, explaining this! You SUCK! Now the "Unified Billing" is telling me to go to a store. They can't see notes from other departments and webchats. Why are you so INCOMPETENT???

I called customers service about a mistake they made on my account that resulted in extra charges. I talked with several people that couldn't help me. The last one I spoke with was Wanda. She was no help and hung up on me. Would'nt even listen to me and hung up. I called back and talk to someone else. It seems they have my account so messed up that the higher ups have to figure it out. Watch your bills. Make sure they don't combine them unless you want it that way. I've spent about 5 hours on the phone trying to fix their problems. Rude people. Treat you like crap.

My family and I have been with AT&T since they were known as Cingular Wireless, and since we have been with them, we have never had any major issues with their service, or their customer service.

I mostly have good service with AT&T. I hate that there's so much automation. Have trouble to pay bill by phone. You get charged for talking to someone in order to pay a bill.

Basically a good company, but recently we have had some connection issues within our home area. Dropped calls and unable to call out but we are hoping this is only a temporary issue.

After using different services, I returned to ATT because service is available nationwide. In addition, customer service is available from numerous service centers.

AT&T overall is ok. I have been a long-standing customer with them for years. While I can't say they are the best and most reliable, I can say they work with you as far as payment plans go so that you will not be disconnected.

I've been using AT&T for about 15yrs and overall they've been very dependable. I would recommend to anyone who wants a dependable wireless cell phone carrier.

Switch to them in June. Nothing but problems. Stay away. A bunch of liars that don't back their word. We are paying more now than our previous carrier. Plus we are out two new phones. Broke and they forgot to put insurance in when I called back for them to fix.

I've been an ATT customer for about 8 years. I used to have DSL service that ATT changed to U-verse with the promise to lock the price. First bill I received it said the price was a promotion for 12 months, called them and they confirmed and said that I won't have any problem, when promotion expired, just call them and they will put it back. But that was a lie, year after year I have to fight the customer service to change me from one promotion to another. Finally they offered me to join internet and iPhone bills for 1 year (promotion again) to save me $30.00 and they also will increase the speed (which I did not ask for). Result, I have got a bill for $190, about $60 more than I used to pay for both bills separately. So, my question is why I'm still with them? Too slow, I guess. Looking right now for another company that can honor what it promises.

There is No one who will ever call you back when you call the executive office... They listen... but they do not hear. They hear but they do not listen... Why doesn't this ConsumerAffairs turn all these complaints over to the FCC Federal Communication or The President of the United States... This AT&T has a license to steal... They definitely need to be investigated.

We switched to AT&T for better coverage. Some is better, some is worse. In areas of good coverage the data speed is very good as is reception. In bad coverage we can't even call for help. Some of the bad areas used to have coverage.

There is a lot of turmoil going on within this company. The communications between departments is very poor. The salespeople don't seem to understand the limits in the installers. The installers aren't trained well. We have a microcell tower that only works 70% of the time because it is dependent on our horrible wielding. Signal in the neighborhood has been very poor for months, if not years. It has been very very frustrating.

I've been an AT&T customer for almost 15 years. They have improved significantly in the last 3 years. They've gone from miserable, subpar customer service to close to exceptional.

I like the ease of use of their website and I have never had to call customer service. And if I have issues with my phone, I just bring it in to one of their stores and the reps there show me what I need to do if the issues happen again. The fix is almost always as simple as turning my phone off then on again.

Their customer service is terrible. I have called multiple times on different issues and often I get the wrong department. AT&T reps are nice, just not very helpful.

This company service is great. Customer service is top notch, very professional, knowledgeable and helpful. The employees takes ownership of each call.

AT&T was a monopoly and got split up only to get together again. I am very unhappy that AT&T has regrouped and ended up bigger. Monopolies are usually not very pro-consumer.

I have had this company for years. There have been times I wanted to change but they always step up and make it better. These days it is really hard to choose. As long as we have a good signal then all is good with the service.

Been with the company for over 10 years, but they won't consider this when trying to upgrade. I have 3 lines but if I want to upgrade I need to have 4 lines. What am I to do with a fourth line? I was happy with this company before but now that they have the thing called Next it sucks. Time to say goodbye AT&T.

Terrible company & employees! They don't keep their word and don't know how to tell the truth! Even the company's president's office can't do what they promise. Customer service is AWFUL!

Their coverage is dismal, even in my own house, I only have 1 bar. We never call them with a problem because it takes way too long to speak to someone so we always go to their store and speak to a rep.

Attempted to switch to AT&T Wireless after receiving an offer in the mail for a free iPhone 7. Customer service assured me via chat that I was eligible for the offer. After attempting to activate the phone upon receipt, I was informed that the offer was only available to those porting in a number and that my number was not eligible to be ported. This was contradictory to what I had been told via customer service chat. After spending about 2 hours on the phone with multiple people, they determined that my number was not eligible for port. Because of the confusion they would honor the promotion anyway.

ATT store agents failed to unlock my phone properly prior to leaving the country, during my vacation and after my return blaming me for their failures. ATT still owes me over $1200 in back credit. They are denying issuing this credit despite its showing in the statement. My contract with them is only for $72.39 per month yet they charge me up to 600-800 sometimes. I call them, they give me credit and it shows in the statements but it doesn’t post neither adds up in the bills every so often. All their employees are arrogant and rude and abusive of their office. They never solve the problem only part of the problem.

Dealing with AT&T has been a nightmare. From telling us they would forgive our final bill when our house burned down in the Valley Fire of 2015, then taking us to collections, to refusing to unlock our sim cards when we tried to switch providers, to having log-in problems every single time I tried to use their website.

Their internet is very slow and their customer service is poor. On line for 20 minutes before you speak with someone. Charges on the bill for things that I did not want.

When asking about rates initially I was told something different by each person with whom I spoke and that includes someone calling himself a supervisor.

I keep dropping calls and have to tell everyone that calls that I might drop the call and to call back. ATT gave me an app - Mark the Spot - to report the issue every time a call is dropped, but nothing seems to happen.

I like the ease of payment. However, a few of the store associates are not familiar with the store products. I recommend loyalty discounts for products and services and a larger variety of inexpensive smartphones.

Cellphone, DirecTV NOW and WIFI Internet with AT&T rules! They have excellent service and customer service, which I have had to use! But their price on phones is a bit high!

They provide good service but the amount they charge is never clear and when they say they are going to credit your account they add a higher bill and with the credits added the bill doesn't drop in amount. Then when you ask why it hasn't dropped or what are the charges they can't explain or try to explain but it never adds up.

Their customer service is excellent. They have given me multiple credits and let me out of contract due to service issues. I moved. Went to Verizon. Horrible! Now back with AT&T.

After staying with ATT for 6-7 years I have been treated with Customer Representatives as if they don't value customers anymore and they do not care about their needs. I use to be on calls with ATT Customer Care for 2 sometimes 2 and half hours being transferred from one department to another. They use to pass along the ball from one customer representative to other who may respond somewhere between 20-30 minutes each by saying this is U-verse account which I do not why even after removing DirecTV an year back. U-verse and ATT is bad combination especially for loyal customers who have been with ATT for so long. I was just asking to remove some unnecessary charges which they charged even when the account was suspended.

Would like to be able to get service right away when I use the brick and mortar store. It seems like any time I go in there they have a wait or the kiosk to make payments is down.

Customer service agents are typically nice people. However, they have to deal with AT&T's antiquated policies. Will search for a new plan with better prices when get next iPhone.

Good price. Greater reception in my area than my friends with their free phones and their fancier larger faster data phones than what I have. They come to visit me and have trouble with calls dropping and not getting out.

There is practically no customer service when dealing with AT&T. You will be passed between 3 or 4 people. I was on the phone for 3 hours one time trying to get a billing problem resolved. I think they do this so you just give up and pay their high fees.

Over the years I've come to rely on AT&T for my cell service in both my car and cell phone. The service in my car is reliable almost anywhere I go and I've found the cellular service on my cell phone is as good as or better than any other service out there.

AT&T is a great company, not only do they provide great service they have employees with so much knowledge and eager to help no matter what the situation! AT&T is very affordable and has so many options to choose from.

They are so good. What irritates me is when you talk to someone they tell yea they can help with a new phone and then you talk to another person they tell you different. That's what makes upset with them.

I don't usually have a problem with AT&T. However in the rare instances that I do, I have a problem communicating with the person to whom I'm speaking to. They don't seem to understand what I saying, and I cant understand them. I attribute this to the language barrier when I have called for technical resolution.

Not enough towers! I was in Benson today, population 5100. Most times I had 2, sometimes 3 bars. Here in North Tucson, always one, sometimes 2 bars. That is absolutely pitiful!

I find AT&T very reliable. The tech assistants in the sales office are very willing to assist with the most simple problems. I am never aware of lack of coverage or lost signals or dropped calls.

I been with Sprint, Verizon and now AT&T and they all have the same dead zone. Verizon is over price and hard to deal with. Sprint when I had the push to talk was nice for work. AT&T, gave me a better price than Verizon, like in half and then you get the Verizon email and letters. We want you back and not at your price.

The service is lousy in the area where I live. I don't like that My Phone is Service Locked to AT&T. It's my Phone. I purchased it so I should be able to Use whatever Provider. That I want!!!

Since I have had ATT - they sold me boosters, microcell towers, apps to let them know when I lose service - but bottom line the service is terrible.

AT&T customer service agents although I'm sure are good people, they are trained to sound like Carnival "Barkers". Take one issue and talk to three agents and you will get three different responses. I have received several special promotion flyers in the mail and would like to have DirecTV and Hughes Network. But when I respond to the promotion I get the biggest runaround I have ever seen. The original agent will communicate a service cost, get your SS# and credit card # and then pass you on to another agent for installation scheduling. When that happens and the final cost is communicated, the cost is much higher than the first and you are paying for channels you didn't ask for, Example, NFL Network which has an extra charges. Signal strength is weak everywhere I go. The armband on my Gear S2 broke and I was told I had to buy a new watch. What!!

It can take many many phone calls to straighten out a problem and it takes as many if not more to change anything on a bill. It can be very frustrating attempting to make any changes.

ATT has been helpful for the most part. I am, however, NOT happy with the prices and their plan offers. There should be more plans available at more reasonable costs.

Better presence when answering the phone, simply put before you address them as ma'am or sir. Take your time and find out what the customer wants instead of assuming.

Been a AT&T customer for 52 years. Never have we got such sorry service. This includes internet, the worse - Home phone is decent - wireless is terrible. We are at the place we are going to make a change.

It took almost two weeks to have a phone unlocked so I could change providers. I was sent into the Abyss of customer service representatives to have to repeat myself over and over again. Once even getting transferred to the Collections dept. I was told my phone could not be unlocked because there was a balance on the phone, but that was not true. So every three days after submitting a new case and speaking with several managers (I even think it was the manager that transferred me to the Collections Dept.) I received a blanket email telling me my request had been denied due to the phone having a balance. I was told that the process was automated and that a "real" person couldn't help me that they had to keep submitting a new request. Finally, via a CHAT and within 15 minutes, my phone was finally unlocked. Amazing isn't it? I will say I never had a problem with AT&T until I had a problem.

I have an iPhone that was paid with cash in 2014 and service with At&t plan for 3 years. I then purchased a pre-paid monthly card and their service is horrifically slow and many times with no service. I went to get Verizon pre-paid plan yesterday and At&t LOCKED my phone and holding it ransom for 6 months on a Pre-paid with no contract nor commitment. How is this legal??? It's so deceptive and I am disgusted with this company!

Beware of the AT&T trade in program. I tried to take advantage of this scam and they STOLE MY PHONE. I traded in a perfectly good iPhone 6S. They never contacted me to let me know they received it. I had to call in to find out they did get it. They told me it was worth $60, stating it did not work properly. Ridiculous. I said, "So send it back." I shopped it at Gazelle.com and at that time it was worth $215. They refused to return it, and they never issued an account credit. I spent at least eight hours on the phone trying to resolve it, and finally gave up. I switched service to ** and couldn't be happier. Avoid AT&T like the plague. They are THIEFS. They will STEAL YOUR PHONE, so don't let that happen to you.

We have been AT&T customers for over 10 years. When our daughter was in college we purchased the device protection for her phone. We have paid $8.99 per month since then (2011). Recently (2017) her phone died and we used the plan. Imagine our surprise when we realized the phone that we will pay our deductible toward - is a REFURBISHED phone. I'm sure it's in the small print that they aren't replacing it with new. Anyway the first two phones have been a bust and despite the face we've had the phone for 3 weeks - we have to do extensive over the phone troubleshooting in order to get another replacement. So if I calculate it right - we just paid $579.49 for a refurbished iPhone 6. Wow... Makes us look pretty silly.

I canceled my entire account because my bill was too expensive. And then about 3 or 4 weeks later they pull out of my bank account almost 500 dollars the night before a major surgery. Is 500 the amount I owe for canceling? No. It's not. They reassured me that I would get a paper bill in the mail and it would not take out. And when I was canceling my damn account. I was hung on 7 times. So in total I was in the damn phone for 4 hours. They were constantly messing up my bill which is why I canceled in the first place but now this. I'm 20 years old trying to pay for surgeries and they pull 500 out of my bank account when I'm not even a customer anymore.

AT&T is hassle free and if I have a problem, they seem to solve my problem with ease. You may have to hold or be transferred to the appropriate assistant but you will be taken care of properly.

My AT&T cellular service is expensive and living in the foothills, and using an iPhone 6S, the reception is very poor and spotty. Usually when I have a problem or issue I'll go into the local AT&T store, and the employees are very helpful and knowledgeable.

We made the mistake of trying to combine our AT&T bill with our DirecTV bill. This was not the move for us and, although it took several phone calls and a visit to the AT&T store, I feel we're on the way to 'unbundling'. But the people I talked with were very helpful and patient while we tried to undo the bundling.

My family loves AT&T and we've been with them for years! We always get quick service, and answers to any of our questions. If the customer representative isn't well versed with any challenges we might have, they quickly find another agent who does know EXACTLY how to help us. Highly recommend!

We experience dropped calls and poor reception. Have dealt with disingenuous salespersons, bordering on dishonest. Getting ready to go back to Verizon. Staying with our current internet/cable provider.

I’ve been with the AT&T four months and I like the app and the services which are affordable and the most reliable in the area. Other cellular companies cannot compete as I left another cellular company because service was unreliable in my area. However, I don't like AT&T’s fee for paying accounts at the store.

I am happy with its reliability. It has good coverage here in Puerto Rico. The big problem is it's too expensive. It needs more plans. Also why don't they do as T-Mobile and give us free calls from outside USA?

Save yourself some time, trouble and look elsewhere. Constantly CALL your business with "Help" which is actually sales pitches. After telling them numerous time to STOP calling and mail all sales pitches, they still continue to call. Try to go through customer service but their "Security" requires: your #, business name, address, account number and pin #, which you don't know because they assign 1 to you and it's not on your bills.

The ease of use with AT&T site is outstanding, many of my interactions are using the mobile app and it never lets me down. If I have a need to contact customer service, I usually go to Twitter for quick results.

Customer service is fine if you go into the store, but I'm not sure about trying to reach them by phone. I feel like their rates for data are too high, and their coverage is really spotty.

The overall service is not great, but is decent. The amount of dropped calls has decreased over the past few years. My main complaint is the hidden fees & exorbitant costs of their services - especially unlimited texting & internet costs.

When we lived in Florida, AT&T was the only service that was reliable during the hurricanes. This was around 2005. I am a nurse and had to be at the hospital while it was going on. What a relief it was to stay in contact with my family at home.

I have been with AT&T forever, I think it is the best phone company out there. I was one of the first to get tv service with them. They are lenient when you need extra time for payments.

AT&T internet access prices stink along with the slow down limits. The phone upgrades will kill any plans for anything else and insurance does not work. But where I live it is them or US Cellular and no better choices are available.

Our service is shoddy at best here in NC. Customer support is always a long wait time. We are most definitely considering other type of services. Thanks for your concern!

Attitude is always overpriced and for the most part take advantage of their customers with pricing and constant increases. Why don't they appreciate long time customers with better prices?

I have had varied experiences with AT&T, as I'm sure is true with any other large company. There is always room for a great deal of improvement. I do feel the cost of the services are rather high for the consistency and quality of that which is received. I'm hoping they will work hard to improve customer service and upgrade technologies to bring their rating to a 5-star level.

I travel Southern VT to Central VT with bluetooth enabled car. I used to be able to talk entire one hour drive. The past six months reception has dropped to half.

Using the AT&T iPhone makes learning technology really easy and opens up the non-techie to endless possibilities when it comes to staying updated. I can navigate the internet better than ever before.

Cell phone have become the everyday necessity! They all try and are pretty good at roping in customers within 2 year contracts! Now if they offered a plan that beat everyone else they would have to expand the network to handle all the people. So instead of having mass numbers of customers they please the stockholders.

Mediocre service in our area. Customer service is usually slow and pushy. Although I am not totally happy with the service I have been a customer for over 20 years.

Very unreliable cell phone. Calls frequently dropped. Internet service slow and will cut out or take many minutes to load. Customer service ok but problems still persist.

I've used ATT for over 7 years for cellphone service. I've had few problems. Problems are handled quickly and effectively. Cost is higher than I'd like, but not outrageous.

Great customer service at my local store... (Harbor View-Suffolk, VA) and my plan is pretty good cost wise too. Main issue/problem with AT&T is trying to get a signal at times in the area where I live. Sometimes reception is good, other times it sucks. It doesn't matter what the weather is, signal just fluctuates at any given time... Other than that I've really had no problems.

After realizing my iPhone was messed up I spent 10 1/2 hrs on the phone, 8 1/2 with AT&T and another 2 with Apple only to find my phone obviously had problems, I was being charged $15 every other day for data yet had no game apps on my phone or a lot of apps of any kind. I'm 54 so I really only used call, text, occasional internet to google info but that's about all. Yet I was getting charged ridiculous amounts of money each month usually upwards of $200 and above for one phone. In 8 1/2 hrs with at&t I had to tell the problems I was having, then directed to supervisor to then again tell problems then give landline number to get callback that never came so I'd call back and repeat with no real help to anything I described.

I upgraded my phone with AT&T Next program, biggest mistake of my life, at an AT&T store. I was tacked on services that I never wanted. They lied to me about my shared data usage on the "free" iPad they offered and lied about the international roaming. All resulted in a significant overage on my bill. I called customer service multiple times, 15 and counting, but every time after relaying my story to a new agent, I got empty promises. They opened a case with "Back Office" supposedly the ultimate authority on resolving disputes and supposed to do so in 7-10 business days. Well, it has been over 2 months, 3 escalation tickets on the original case later, I am still sitting frustrated. My service keeps getting cancelled even though I have been paying my bills regularly except for the disputed charges.

AT&T customer service sucks. Put on hold for too long and changes their contract up to where you pay for more than what they are not giving to you. Rude, snotty little ** who don't wanna do what's right.

About 2 years ago my Mom had cancer so we added her to our cell bill to help alleviate some of her costs. She is doing well now and wanted to start her own cell plan. I consulted with AT&T several times since we were doing installments on her phone. On 3 different occasions they told me that the installments were done and that she could have her number and phone moved from our account. When we went to unlock her phone they said that there were still installments pending. I called them and showed on my bill that we had paid all the installments. The phone was unlocked and she moved to her on plan with a different provider. Several times I asked if this was going cause us to be charged in any way if she takes her number and that phone to another account. Each time I was told no.

Moved just down the street and transferred service. It would have been very easy to cancel service and go with someone new. We decided to continue service with AT&T. Scheduled our appointment to transfer the service location a MONTH before the move due to the vital nature of having internet service as my employment depends on it. They cancelled the first appointment and rescheduled without having an explanation for the cancellation. This cancellation put us an additional 3 weeks without internet connection. Then, the NIGHT BEFORE the appointment, they send a message to state the appointment has been canceled and to please call to reschedule.

I find that ATT uses a lot of "bait and switch" tactics to up your bill. Whatever they advertise you can add about 30% more costs when you actually get the service. You will be on hold for at least 30 minutes when trying to get any answers to your questions. The service is adequate but they are not transparent in their prices.

The network coverage is vast and reliability is high. Customer service is iffy but no worse than the other big 3 Verizon, T-Mobile and Sprint. I have been a customer of all except Sprint. Excessive wait times on phone calls, inability of service agents to explain basic billing questions and inexplicable monthly billing statements prove more than a little aggravating.

The customer service is not great. It takes forever to get to a real person and most of the time you get someone with accent that does not speak English well and it's difficult to understand them. But the reception and coverage area is great and there are very few dropped calls and they may be cheaper cell providers but I hesitate to try them. At least I know what I got and I can talk to my family who lives out of state with no problem.

ATT is getting better. Have not noticed as many low bars and no service as we use to. Am happy with the service at this time. Wish there was better coverage away from the city in remote areas of the state.

AT&T usually doesn't warn you about price increase. You need to pay close attention to your monthly bill if any price changes. When you call they often tell you that there is another promotion that can save you money.

AT&T has a good network. I have had few dropped calls. Customer service has been excellent when I have problems. The only complaint I have is that I can only refill my account with the exact charge for the month.

I've had AT&T for over 10 years. I have a good experience with them. They have answered all my questions and concerns. I plan on continue using them.

AT&T have always been there for me and have gone above and beyond helping me with whatever trouble I have had. There was one incident with one of their reps that really left me flabbergasted, but with the speed they took care of the incident amazed me. There is no way you will go wrong in choosing AT&T as your provider with whatever service you need. They will always have your back and more.

Have been with AT&T for over 20 years and have had nothing but a good experience and if I had a problem what was quickly resolved to my satisfaction. I will continue to use AT&T as my cell phone provider and I do recommend it to my friends and my family.

All wireless companies overcharge, at times are limited on coverage, so probably there are two companies that are the best - AT&T & Verizon. AT&T has been the best coverage for us especially as far as business calls as well. Data plans are good as well.

Internet monthly rate is too high at $50 a month for 25 mbps. It used to be on a promotion. Now it's this or 5 mbps which is next to nothing. They want to monopolize and charge us dearly for the Internet.

Too many no service areas still exist in California and depending on the service contract you have with AT&T determines the better your 4g or 5g service your phone receives.

Not much personal contact with them, not any problems to report, also avoid going to their stores because there's a long wait. Have had account for many years since before the flip phone.

Most of the customer service employees are horrible and know nothing... I was literally on the phone for 3 hrs, holding and talking to one person after another, and after all of this my issue still was not fully resolved!

I've been with AT&T approximately 15 years and I've always had great reception and service. Their price for service is high but to me it is well worth the expense for the customer service I receive.

I have been a customer of AT&T for over 20 years and I am very pleased with their service for my home phone/internet as well as my cellular phones. Their Customer Service has always been Superior and has always been able to resolve any and every issue I have had without any problem or delay. I have never considered using any other provider.

They don't actually follow through with the promos that they lure you in with. When you transfer from one company to another, they look for loopholes in order to minimize the amount of the "rebates" they have to pay to the consumer.

The cost is out of this world, is always out, nothing works right. I cannot wait for contract to end. I'll never enter into another contract ever. You must pay to get out of it. Once in you are stuck and no one cares.

They are always very helpful and I am very satisfied with the service that AT&T provides. It is not the cheapest, but it is rare to have service issues and they do offer a lot of plans to help to save money.

Our internet goes out on a regular basis. At least around noon and at 10 pm. We have called them multiple times and they still can't figure out what the problem is.

We have many calls which are dropped and sometimes only have one bar on the connection. Also, our bills are extremely high for only two people. On the good side customer support is very good.

I've had an account with ATT since back in the 60's. They made and set the lines and they give the best service. Very courteous and respectful. The service is fast. If I have a problem, they come right away.

Generally speaking, AT&T has been pretty good to work with. Sometimes, the phone support doesn't give me the same answer that the people in the store do but this has been easy to remedy.

They keep changing things like PW requirements, reaching customer service, serpentine explanations about billing, and the coup-de-grace, their international plan to sign up when traveling abroad: imagine my surprise at an extra $290 in my bill because of their incomprehensible explanation. My adult sons are pretty savvy, and they were taken in as well. Other than that, staff at stores have always been fine.

AT&T has great coverage. In fact, in remote mountainous areas of the Rocky Mountains, it is the ONLY provider that had coverage most of the time. However, the cost advertised is always deceptive. They do NOT provide what would be anything that closely resembles customer service for the phones they sell in the store. If you buy the phone from them, you better be prepared to be told it is not their problem if there an issue with the phone. I dislike dealing with this company.

I'm very pleased with AT&T but they could make it a little easier to understand their billing. We sure would like to be able to get their internet service.

I love the fact that my minutes roll over from month to month. I don't like having to. It a new phone every 2 years. I like how you used to get free phones or low one time payment.

AT&T used to have the best service of anyone. Now service is terrible. It was too expensive compared to other plans. Now they have DirecTV, the prices are skyrocketing.

Can't talk to a person. People at local stores tell you what you want to hear and not reality. I guess you call that lies. I switched from Sprint to bundle. Terrible error!!!

The tv service we had was being switched to DirecTV and we were told our bill will be higher and we would have to switch providers or go with another provider. We have been loyal customers to AT&T for many years yet no offers were spoke of, our loyalty has been forgotten.

For the last six months and beyond that AT&T U-verse has been billing me for changes which I did not request them for. Have to go online to protest the bill and the charges that were unfair made. Each time I spent anywhere from 1 hr or more to get billing and credits like they were when I enter the contract. AT&T and DirecTV has 28 million customers and have a bad reputation of fraudulent billing practices. If they overcharge 1.00 every month to rewards them with a 28 million dollars windfall in revenue. The consumer has no options in this matter but to make a complaint. And they still want you to honor the contract. Why they just keep doing the same thing each month. I am tire of the **. I have 3 months left on my contract but I am filing this complaint because I know that they are going to bill me for the rest of the time which is unfair because they are the one that broke the contract.