AT&T Wireless Reviews

When having problems you have to go into an AT&T store. You can't call anyone on the phone. They will say all is ok, and you leave and the same thing happens. Just wish you could get a phone that has no problems, whether it's provider or phone. You'd think in today's age we could get coverage everywhere but I know it's all a game with these companies to get our money and then say, “Screw you; we got you now!” When are we going to find companies who really care about their customers? Maybe they could learn from past companies who actually cared about more than the bottom line $$$$$$.

The telecommunications customer service with any of them, are all overseas - and foreigners do not like Americans and could care less about the kind of service they give to them. What I experienced within the last month has put AT&T and others technology back to where it was 20 years ago; I know better than this. The salesperson entered an incorrect code and cancelled a few things such as my home phone and DSL.

Dropped calls, long hold times and every time I pay to be out of the country the next month we are calling back to fix the bill. Other than that no major problems.

2 chats + 4 calls + my time wasted = 0 revenue. I will not spend an outrageous $180 on cable (WITH COMMERCIALS) to have my calls outsourced. These employees of AT&T have ZERO permission to do anything and sound like a broken record asking to update your info with ever transfer. In the end it took one US based csr under 2 mins to resolve my issue, but it was too late. I cancelled. Protip(s): Hulu or Netflix charge about $10/month and you don't have to FF through commercials and digital antennas aren't as bad as sitting on hold with India sooooo make the move - I promise it's worth it! If you chose to keep cable (any cable) then tell their recording you would like to cancel - they will hook you up with a real representative that has authority to help you and not waste your time.

This company provides the WORST customer service!!! And tries to SCAM: Did you know that when traveling abroad, it's not enough to turn off your cellular and roaming? You have to call a rep to have it turned off? One department doesn't speak to another, and they dropped my call after 1.5 hrs on the phone, explaining this! You SUCK! Now the "Unified Billing" is telling me to go to a store. They can't see notes from other departments and webchats. Why are you so INCOMPETENT???

I called customers service about a mistake they made on my account that resulted in extra charges. I talked with several people that couldn't help me. The last one I spoke with was Wanda. She was no help and hung up on me. Would'nt even listen to me and hung up. I called back and talk to someone else. It seems they have my account so messed up that the higher ups have to figure it out. Watch your bills. Make sure they don't combine them unless you want it that way. I've spent about 5 hours on the phone trying to fix their problems. Rude people. Treat you like crap.

AT&T overall is ok. I have been a long-standing customer with them for years. While I can't say they are the best and most reliable, I can say they work with you as far as payment plans go so that you will not be disconnected.

I mostly have good service with AT&T. I hate that there's so much automation. Have trouble to pay bill by phone. You get charged for talking to someone in order to pay a bill.

My family and I have been with AT&T since they were known as Cingular Wireless, and since we have been with them, we have never had any major issues with their service, or their customer service.

Basically a good company, but recently we have had some connection issues within our home area. Dropped calls and unable to call out but we are hoping this is only a temporary issue.

After using different services, I returned to ATT because service is available nationwide. In addition, customer service is available from numerous service centers.

I've been using AT&T for about 15yrs and overall they've been very dependable. I would recommend to anyone who wants a dependable wireless cell phone carrier.

Switch to them in June. Nothing but problems. Stay away. A bunch of liars that don't back their word. We are paying more now than our previous carrier. Plus we are out two new phones. Broke and they forgot to put insurance in when I called back for them to fix.

I've been an ATT customer for about 8 years. I used to have DSL service that ATT changed to U-verse with the promise to lock the price. First bill I received it said the price was a promotion for 12 months, called them and they confirmed and said that I won't have any problem, when promotion expired, just call them and they will put it back. But that was a lie, year after year I have to fight the customer service to change me from one promotion to another. Finally they offered me to join internet and iPhone bills for 1 year (promotion again) to save me $30.00 and they also will increase the speed (which I did not ask for). Result, I have got a bill for $190, about $60 more than I used to pay for both bills separately. So, my question is why I'm still with them? Too slow, I guess. Looking right now for another company that can honor what it promises.

There is No one who will ever call you back when you call the executive office... They listen... but they do not hear. They hear but they do not listen... Why doesn't this ConsumerAffairs turn all these complaints over to the FCC Federal Communication or The President of the United States... This AT&T has a license to steal... They definitely need to be investigated.

We switched to AT&T for better coverage. Some is better, some is worse. In areas of good coverage the data speed is very good as is reception. In bad coverage we can't even call for help. Some of the bad areas used to have coverage.

I've been an AT&T customer for almost 15 years. They have improved significantly in the last 3 years. They've gone from miserable, subpar customer service to close to exceptional.

There is a lot of turmoil going on within this company. The communications between departments is very poor. The salespeople don't seem to understand the limits in the installers. The installers aren't trained well. We have a microcell tower that only works 70% of the time because it is dependent on our horrible wielding. Signal in the neighborhood has been very poor for months, if not years. It has been very very frustrating.

Been with the company for over 10 years, but they won't consider this when trying to upgrade. I have 3 lines but if I want to upgrade I need to have 4 lines. What am I to do with a fourth line? I was happy with this company before but now that they have the thing called Next it sucks. Time to say goodbye AT&T.

I like the ease of use of their website and I have never had to call customer service. And if I have issues with my phone, I just bring it in to one of their stores and the reps there show me what I need to do if the issues happen again. The fix is almost always as simple as turning my phone off then on again.

Their coverage is dismal, even in my own house, I only have 1 bar. We never call them with a problem because it takes way too long to speak to someone so we always go to their store and speak to a rep.

AT&T was a monopoly and got split up only to get together again. I am very unhappy that AT&T has regrouped and ended up bigger. Monopolies are usually not very pro-consumer.

I have had this company for years. There have been times I wanted to change but they always step up and make it better. These days it is really hard to choose. As long as we have a good signal then all is good with the service.

Terrible company & employees! They don't keep their word and don't know how to tell the truth! Even the company's president's office can't do what they promise. Customer service is AWFUL!

Their customer service is terrible. I have called multiple times on different issues and often I get the wrong department. AT&T reps are nice, just not very helpful.

This company service is great. Customer service is top notch, very professional, knowledgeable and helpful. The employees takes ownership of each call.

Attempted to switch to AT&T Wireless after receiving an offer in the mail for a free iPhone 7. Customer service assured me via chat that I was eligible for the offer. After attempting to activate the phone upon receipt, I was informed that the offer was only available to those porting in a number and that my number was not eligible to be ported. This was contradictory to what I had been told via customer service chat. After spending about 2 hours on the phone with multiple people, they determined that my number was not eligible for port. Because of the confusion they would honor the promotion anyway.

ATT store agents failed to unlock my phone properly prior to leaving the country, during my vacation and after my return blaming me for their failures. ATT still owes me over $1200 in back credit. They are denying issuing this credit despite its showing in the statement. My contract with them is only for $72.39 per month yet they charge me up to 600-800 sometimes. I call them, they give me credit and it shows in the statements but it doesn’t post neither adds up in the bills every so often. All their employees are arrogant and rude and abusive of their office. They never solve the problem only part of the problem.

Their internet is very slow and their customer service is poor. On line for 20 minutes before you speak with someone. Charges on the bill for things that I did not want.

I like the ease of payment. However, a few of the store associates are not familiar with the store products. I recommend loyalty discounts for products and services and a larger variety of inexpensive smartphones.

When asking about rates initially I was told something different by each person with whom I spoke and that includes someone calling himself a supervisor.

Dealing with AT&T has been a nightmare. From telling us they would forgive our final bill when our house burned down in the Valley Fire of 2015, then taking us to collections, to refusing to unlock our sim cards when we tried to switch providers, to having log-in problems every single time I tried to use their website.

I keep dropping calls and have to tell everyone that calls that I might drop the call and to call back. ATT gave me an app - Mark the Spot - to report the issue every time a call is dropped, but nothing seems to happen.

Cellphone, DirecTV NOW and WIFI Internet with AT&T rules! They have excellent service and customer service, which I have had to use! But their price on phones is a bit high!

They provide good service but the amount they charge is never clear and when they say they are going to credit your account they add a higher bill and with the credits added the bill doesn't drop in amount. Then when you ask why it hasn't dropped or what are the charges they can't explain or try to explain but it never adds up.

Their customer service is excellent. They have given me multiple credits and let me out of contract due to service issues. I moved. Went to Verizon. Horrible! Now back with AT&T.

After staying with ATT for 6-7 years I have been treated with Customer Representatives as if they don't value customers anymore and they do not care about their needs. I use to be on calls with ATT Customer Care for 2 sometimes 2 and half hours being transferred from one department to another. They use to pass along the ball from one customer representative to other who may respond somewhere between 20-30 minutes each by saying this is U-verse account which I do not why even after removing DirecTV an year back. U-verse and ATT is bad combination especially for loyal customers who have been with ATT for so long. I was just asking to remove some unnecessary charges which they charged even when the account was suspended.

Customer service agents are typically nice people. However, they have to deal with AT&T's antiquated policies. Will search for a new plan with better prices when get next iPhone.

They are so good. What irritates me is when you talk to someone they tell yea they can help with a new phone and then you talk to another person they tell you different. That's what makes upset with them.

I don't usually have a problem with AT&T. However in the rare instances that I do, I have a problem communicating with the person to whom I'm speaking to. They don't seem to understand what I saying, and I cant understand them. I attribute this to the language barrier when I have called for technical resolution.

There is practically no customer service when dealing with AT&T. You will be passed between 3 or 4 people. I was on the phone for 3 hours one time trying to get a billing problem resolved. I think they do this so you just give up and pay their high fees.

Over the years I've come to rely on AT&T for my cell service in both my car and cell phone. The service in my car is reliable almost anywhere I go and I've found the cellular service on my cell phone is as good as or better than any other service out there.

AT&T is a great company, not only do they provide great service they have employees with so much knowledge and eager to help no matter what the situation! AT&T is very affordable and has so many options to choose from.

Not enough towers! I was in Benson today, population 5100. Most times I had 2, sometimes 3 bars. Here in North Tucson, always one, sometimes 2 bars. That is absolutely pitiful!

Would like to be able to get service right away when I use the brick and mortar store. It seems like any time I go in there they have a wait or the kiosk to make payments is down.

Good price. Greater reception in my area than my friends with their free phones and their fancier larger faster data phones than what I have. They come to visit me and have trouble with calls dropping and not getting out.

I find AT&T very reliable. The tech assistants in the sales office are very willing to assist with the most simple problems. I am never aware of lack of coverage or lost signals or dropped calls.

Since I have had ATT - they sold me boosters, microcell towers, apps to let them know when I lose service - but bottom line the service is terrible.

The service is lousy in the area where I live. I don't like that My Phone is Service Locked to AT&T. It's my Phone. I purchased it so I should be able to Use whatever Provider. That I want!!!

AT&T customer service agents although I'm sure are good people, they are trained to sound like Carnival "Barkers". Take one issue and talk to three agents and you will get three different responses. I have received several special promotion flyers in the mail and would like to have DirecTV and Hughes Network. But when I respond to the promotion I get the biggest runaround I have ever seen. The original agent will communicate a service cost, get your SS# and credit card # and then pass you on to another agent for installation scheduling. When that happens and the final cost is communicated, the cost is much higher than the first and you are paying for channels you didn't ask for, Example, NFL Network which has an extra charges. Signal strength is weak everywhere I go. The armband on my Gear S2 broke and I was told I had to buy a new watch. What!!

Better presence when answering the phone, simply put before you address them as ma'am or sir. Take your time and find out what the customer wants instead of assuming.

It can take many many phone calls to straighten out a problem and it takes as many if not more to change anything on a bill. It can be very frustrating attempting to make any changes.

I been with Sprint, Verizon and now AT&T and they all have the same dead zone. Verizon is over price and hard to deal with. Sprint when I had the push to talk was nice for work. AT&T, gave me a better price than Verizon, like in half and then you get the Verizon email and letters. We want you back and not at your price.

ATT has been helpful for the most part. I am, however, NOT happy with the prices and their plan offers. There should be more plans available at more reasonable costs.

Been a AT&T customer for 52 years. Never have we got such sorry service. This includes internet, the worse - Home phone is decent - wireless is terrible. We are at the place we are going to make a change.

It took almost two weeks to have a phone unlocked so I could change providers. I was sent into the Abyss of customer service representatives to have to repeat myself over and over again. Once even getting transferred to the Collections dept. I was told my phone could not be unlocked because there was a balance on the phone, but that was not true. So every three days after submitting a new case and speaking with several managers (I even think it was the manager that transferred me to the Collections Dept.) I received a blanket email telling me my request had been denied due to the phone having a balance. I was told that the process was automated and that a "real" person couldn't help me that they had to keep submitting a new request. Finally, via a CHAT and within 15 minutes, my phone was finally unlocked. Amazing isn't it? I will say I never had a problem with AT&T until I had a problem.

I have an iPhone that was paid with cash in 2014 and service with At&t plan for 3 years. I then purchased a pre-paid monthly card and their service is horrifically slow and many times with no service. I went to get Verizon pre-paid plan yesterday and At&t LOCKED my phone and holding it ransom for 6 months on a Pre-paid with no contract nor commitment. How is this legal??? It's so deceptive and I am disgusted with this company!

Beware of the AT&T trade in program. I tried to take advantage of this scam and they STOLE MY PHONE. I traded in a perfectly good iPhone 6S. They never contacted me to let me know they received it. I had to call in to find out they did get it. They told me it was worth $60, stating it did not work properly. Ridiculous. I said, "So send it back." I shopped it at Gazelle.com and at that time it was worth $215. They refused to return it, and they never issued an account credit. I spent at least eight hours on the phone trying to resolve it, and finally gave up. I switched service to ** and couldn't be happier. Avoid AT&T like the plague. They are THIEFS. They will STEAL YOUR PHONE, so don't let that happen to you.

We have been AT&T customers for over 10 years. When our daughter was in college we purchased the device protection for her phone. We have paid $8.99 per month since then (2011). Recently (2017) her phone died and we used the plan. Imagine our surprise when we realized the phone that we will pay our deductible toward - is a REFURBISHED phone. I'm sure it's in the small print that they aren't replacing it with new. Anyway the first two phones have been a bust and despite the face we've had the phone for 3 weeks - we have to do extensive over the phone troubleshooting in order to get another replacement. So if I calculate it right - we just paid $579.49 for a refurbished iPhone 6. Wow... Makes us look pretty silly.

I canceled my entire account because my bill was too expensive. And then about 3 or 4 weeks later they pull out of my bank account almost 500 dollars the night before a major surgery. Is 500 the amount I owe for canceling? No. It's not. They reassured me that I would get a paper bill in the mail and it would not take out. And when I was canceling my damn account. I was hung on 7 times. So in total I was in the damn phone for 4 hours. They were constantly messing up my bill which is why I canceled in the first place but now this. I'm 20 years old trying to pay for surgeries and they pull 500 out of my bank account when I'm not even a customer anymore.

I’ve been with the AT&T four months and I like the app and the services which are affordable and the most reliable in the area. Other cellular companies cannot compete as I left another cellular company because service was unreliable in my area. However, I don't like AT&T’s fee for paying accounts at the store.

My family loves AT&T and we've been with them for years! We always get quick service, and answers to any of our questions. If the customer representative isn't well versed with any challenges we might have, they quickly find another agent who does know EXACTLY how to help us. Highly recommend!

We made the mistake of trying to combine our AT&T bill with our DirecTV bill. This was not the move for us and, although it took several phone calls and a visit to the AT&T store, I feel we're on the way to 'unbundling'. But the people I talked with were very helpful and patient while we tried to undo the bundling.

I am happy with its reliability. It has good coverage here in Puerto Rico. The big problem is it's too expensive. It needs more plans. Also why don't they do as T-Mobile and give us free calls from outside USA?

AT&T is hassle free and if I have a problem, they seem to solve my problem with ease. You may have to hold or be transferred to the appropriate assistant but you will be taken care of properly.

My AT&T cellular service is expensive and living in the foothills, and using an iPhone 6S, the reception is very poor and spotty. Usually when I have a problem or issue I'll go into the local AT&T store, and the employees are very helpful and knowledgeable.

We experience dropped calls and poor reception. Have dealt with disingenuous salespersons, bordering on dishonest. Getting ready to go back to Verizon. Staying with our current internet/cable provider.

Save yourself some time, trouble and look elsewhere. Constantly CALL your business with "Help" which is actually sales pitches. After telling them numerous time to STOP calling and mail all sales pitches, they still continue to call. Try to go through customer service but their "Security" requires: your #, business name, address, account number and pin #, which you don't know because they assign 1 to you and it's not on your bills.

The ease of use with AT&T site is outstanding, many of my interactions are using the mobile app and it never lets me down. If I have a need to contact customer service, I usually go to Twitter for quick results.

AT&T internet access prices stink along with the slow down limits. The phone upgrades will kill any plans for anything else and insurance does not work. But where I live it is them or US Cellular and no better choices are available.

Customer service is fine if you go into the store, but I'm not sure about trying to reach them by phone. I feel like their rates for data are too high, and their coverage is really spotty.

I have been with AT&T forever, I think it is the best phone company out there. I was one of the first to get tv service with them. They are lenient when you need extra time for payments.

The overall service is not great, but is decent. The amount of dropped calls has decreased over the past few years. My main complaint is the hidden fees & exorbitant costs of their services - especially unlimited texting & internet costs.

Attitude is always overpriced and for the most part take advantage of their customers with pricing and constant increases. Why don't they appreciate long time customers with better prices?

When we lived in Florida, AT&T was the only service that was reliable during the hurricanes. This was around 2005. I am a nurse and had to be at the hospital while it was going on. What a relief it was to stay in contact with my family at home.

Our service is shoddy at best here in NC. Customer support is always a long wait time. We are most definitely considering other type of services. Thanks for your concern!

I travel Southern VT to Central VT with bluetooth enabled car. I used to be able to talk entire one hour drive. The past six months reception has dropped to half.

Using the AT&T iPhone makes learning technology really easy and opens up the non-techie to endless possibilities when it comes to staying updated. I can navigate the internet better than ever before.

Very unreliable cell phone. Calls frequently dropped. Internet service slow and will cut out or take many minutes to load. Customer service ok but problems still persist.

Cell phone have become the everyday necessity! They all try and are pretty good at roping in customers within 2 year contracts! Now if they offered a plan that beat everyone else they would have to expand the network to handle all the people. So instead of having mass numbers of customers they please the stockholders.

I've used ATT for over 7 years for cellphone service. I've had few problems. Problems are handled quickly and effectively. Cost is higher than I'd like, but not outrageous.

Mediocre service in our area. Customer service is usually slow and pushy. Although I am not totally happy with the service I have been a customer for over 20 years.

Great customer service at my local store... (Harbor View-Suffolk, VA) and my plan is pretty good cost wise too. Main issue/problem with AT&T is trying to get a signal at times in the area where I live. Sometimes reception is good, other times it sucks. It doesn't matter what the weather is, signal just fluctuates at any given time... Other than that I've really had no problems.

After realizing my iPhone was messed up I spent 10 1/2 hrs on the phone, 8 1/2 with AT&T and another 2 with Apple only to find my phone obviously had problems, I was being charged $15 every other day for data yet had no game apps on my phone or a lot of apps of any kind. I'm 54 so I really only used call, text, occasional internet to google info but that's about all. Yet I was getting charged ridiculous amounts of money each month usually upwards of $200 and above for one phone. In 8 1/2 hrs with at&t I had to tell the problems I was having, then directed to supervisor to then again tell problems then give landline number to get callback that never came so I'd call back and repeat with no real help to anything I described.

I have had varied experiences with AT&T, as I'm sure is true with any other large company. There is always room for a great deal of improvement. I do feel the cost of the services are rather high for the consistency and quality of that which is received. I'm hoping they will work hard to improve customer service and upgrade technologies to bring their rating to a 5-star level.

I upgraded my phone with AT&T Next program, biggest mistake of my life, at an AT&T store. I was tacked on services that I never wanted. They lied to me about my shared data usage on the "free" iPad they offered and lied about the international roaming. All resulted in a significant overage on my bill. I called customer service multiple times, 15 and counting, but every time after relaying my story to a new agent, I got empty promises. They opened a case with "Back Office" supposedly the ultimate authority on resolving disputes and supposed to do so in 7-10 business days. Well, it has been over 2 months, 3 escalation tickets on the original case later, I am still sitting frustrated. My service keeps getting cancelled even though I have been paying my bills regularly except for the disputed charges.

AT&T customer service sucks. Put on hold for too long and changes their contract up to where you pay for more than what they are not giving to you. Rude, snotty little ** who don't wanna do what's right.

About 2 years ago my Mom had cancer so we added her to our cell bill to help alleviate some of her costs. She is doing well now and wanted to start her own cell plan. I consulted with AT&T several times since we were doing installments on her phone. On 3 different occasions they told me that the installments were done and that she could have her number and phone moved from our account. When we went to unlock her phone they said that there were still installments pending. I called them and showed on my bill that we had paid all the installments. The phone was unlocked and she moved to her on plan with a different provider. Several times I asked if this was going cause us to be charged in any way if she takes her number and that phone to another account. Each time I was told no.

Moved just down the street and transferred service. It would have been very easy to cancel service and go with someone new. We decided to continue service with AT&T. Scheduled our appointment to transfer the service location a MONTH before the move due to the vital nature of having internet service as my employment depends on it. They cancelled the first appointment and rescheduled without having an explanation for the cancellation. This cancellation put us an additional 3 weeks without internet connection. Then, the NIGHT BEFORE the appointment, they send a message to state the appointment has been canceled and to please call to reschedule.

ATT is getting better. Have not noticed as many low bars and no service as we use to. Am happy with the service at this time. Wish there was better coverage away from the city in remote areas of the state.

AT&T have always been there for me and have gone above and beyond helping me with whatever trouble I have had. There was one incident with one of their reps that really left me flabbergasted, but with the speed they took care of the incident amazed me. There is no way you will go wrong in choosing AT&T as your provider with whatever service you need. They will always have your back and more.

AT&T usually doesn't warn you about price increase. You need to pay close attention to your monthly bill if any price changes. When you call they often tell you that there is another promotion that can save you money.

The network coverage is vast and reliability is high. Customer service is iffy but no worse than the other big 3 Verizon, T-Mobile and Sprint. I have been a customer of all except Sprint. Excessive wait times on phone calls, inability of service agents to explain basic billing questions and inexplicable monthly billing statements prove more than a little aggravating.

AT&T has a good network. I have had few dropped calls. Customer service has been excellent when I have problems. The only complaint I have is that I can only refill my account with the exact charge for the month.

I've had AT&T for over 10 years. I have a good experience with them. They have answered all my questions and concerns. I plan on continue using them.

The customer service is not great. It takes forever to get to a real person and most of the time you get someone with accent that does not speak English well and it's difficult to understand them. But the reception and coverage area is great and there are very few dropped calls and they may be cheaper cell providers but I hesitate to try them. At least I know what I got and I can talk to my family who lives out of state with no problem.

Have been with AT&T for over 20 years and have had nothing but a good experience and if I had a problem what was quickly resolved to my satisfaction. I will continue to use AT&T as my cell phone provider and I do recommend it to my friends and my family.

I find that ATT uses a lot of "bait and switch" tactics to up your bill. Whatever they advertise you can add about 30% more costs when you actually get the service. You will be on hold for at least 30 minutes when trying to get any answers to your questions. The service is adequate but they are not transparent in their prices.

They don't actually follow through with the promos that they lure you in with. When you transfer from one company to another, they look for loopholes in order to minimize the amount of the "rebates" they have to pay to the consumer.

All wireless companies overcharge, at times are limited on coverage, so probably there are two companies that are the best - AT&T & Verizon. AT&T has been the best coverage for us especially as far as business calls as well. Data plans are good as well.

Our internet goes out on a regular basis. At least around noon and at 10 pm. We have called them multiple times and they still can't figure out what the problem is.

The cost is out of this world, is always out, nothing works right. I cannot wait for contract to end. I'll never enter into another contract ever. You must pay to get out of it. Once in you are stuck and no one cares.

Internet monthly rate is too high at $50 a month for 25 mbps. It used to be on a promotion. Now it's this or 5 mbps which is next to nothing. They want to monopolize and charge us dearly for the Internet.

They are always very helpful and I am very satisfied with the service that AT&T provides. It is not the cheapest, but it is rare to have service issues and they do offer a lot of plans to help to save money.

Too many no service areas still exist in California and depending on the service contract you have with AT&T determines the better your 4g or 5g service your phone receives.

Not much personal contact with them, not any problems to report, also avoid going to their stores because there's a long wait. Have had account for many years since before the flip phone.

I've been with AT&T approximately 15 years and I've always had great reception and service. Their price for service is high but to me it is well worth the expense for the customer service I receive.

I have been a customer of AT&T for over 20 years and I am very pleased with their service for my home phone/internet as well as my cellular phones. Their Customer Service has always been Superior and has always been able to resolve any and every issue I have had without any problem or delay. I have never considered using any other provider.

Most of the customer service employees are horrible and know nothing... I was literally on the phone for 3 hrs, holding and talking to one person after another, and after all of this my issue still was not fully resolved!

I've had an account with ATT since back in the 60's. They made and set the lines and they give the best service. Very courteous and respectful. The service is fast. If I have a problem, they come right away.

AT&T used to have the best service of anyone. Now service is terrible. It was too expensive compared to other plans. Now they have DirecTV, the prices are skyrocketing.

I love the fact that my minutes roll over from month to month. I don't like having to. It a new phone every 2 years. I like how you used to get free phones or low one time payment.

I'm very pleased with AT&T but they could make it a little easier to understand their billing. We sure would like to be able to get their internet service.

Generally speaking, AT&T has been pretty good to work with. Sometimes, the phone support doesn't give me the same answer that the people in the store do but this has been easy to remedy.

AT&T has great coverage. In fact, in remote mountainous areas of the Rocky Mountains, it is the ONLY provider that had coverage most of the time. However, the cost advertised is always deceptive. They do NOT provide what would be anything that closely resembles customer service for the phones they sell in the store. If you buy the phone from them, you better be prepared to be told it is not their problem if there an issue with the phone. I dislike dealing with this company.

They keep changing things like PW requirements, reaching customer service, serpentine explanations about billing, and the coup-de-grace, their international plan to sign up when traveling abroad: imagine my surprise at an extra $290 in my bill because of their incomprehensible explanation. My adult sons are pretty savvy, and they were taken in as well. Other than that, staff at stores have always been fine.

We have many calls which are dropped and sometimes only have one bar on the connection. Also, our bills are extremely high for only two people. On the good side customer support is very good.

Can't talk to a person. People at local stores tell you what you want to hear and not reality. I guess you call that lies. I switched from Sprint to bundle. Terrible error!!!

The tv service we had was being switched to DirecTV and we were told our bill will be higher and we would have to switch providers or go with another provider. We have been loyal customers to AT&T for many years yet no offers were spoke of, our loyalty has been forgotten.

For the last six months and beyond that AT&T U-verse has been billing me for changes which I did not request them for. Have to go online to protest the bill and the charges that were unfair made. Each time I spent anywhere from 1 hr or more to get billing and credits like they were when I enter the contract. AT&T and DirecTV has 28 million customers and have a bad reputation of fraudulent billing practices. If they overcharge 1.00 every month to rewards them with a 28 million dollars windfall in revenue. The consumer has no options in this matter but to make a complaint. And they still want you to honor the contract. Why they just keep doing the same thing each month. I am tire of the **. I have 3 months left on my contract but I am filing this complaint because I know that they are going to bill me for the rest of the time which is unfair because they are the one that broke the contract.

AT&T Internet has completely gone out 4 times in the past 11 months. At the end of August I decided to give them one more chance and upgraded to fiber as I work from home. Less than 2 months later my modem died and it took 2 days to get a tech out. He was to arrive between 8:30 and 12:30 but was later than 12:30. Their customer service provided no help and there was no urgency despite my recent upgrade and having been with AT&T for 10 years. I will be switching to Spectrum and hope their Internet is more reliable than AT&T. I would not recommend AT&T for any service. I would give AT&T zero stars but at least one is required.

I tell everybody about AT&T I will never switch to no one else ever. They have the best service ever, the best rates, the best customer service.

Lots of dropped calls, sometimes several times during a call to the same person. In other words, we need to keep calling each other back because the call dropped in the middle of the conversation. And sometimes, I'm unable to make or receive calls for several minutes during the time of the dropped calls. Difficult to speak with a customer service agent unless you go directly into the store. And then, you have to wait forever to be seen. Unfortunately, they are the only provider who actually has any kind of service out here. It's awful.

AT&T my phone works everywhere. Simply the best. I highly recommend AT&T as a provider for phone, TV, Internet. Friends family AT&T. There's no provider like AT&T.

We live less than 5 miles from AT&T's tower and both my wife and I experience dropped calls and failed text messages. When I spoke to AT&T they said it was most likely my phone because it's an older one (Samsung 5) but when I told them my wife's iPhone 7 does it too they didn't have a real answer. They refuse to believe there is anything wrong with their tower, we've Parked at the tower and saw on our phones we had 4G LTE service with 5 bars (the max) but once we were a mile away it service dropped to 4G and 3 bars, another mile and it was 4G and 1 bar and it stayed like that all the way home. And the Internet connectivity is worse than the phone service.

I have had problems with this company for the past 10 years that I have been a customer. Every month my bill is different. They quote you one price and then add all these taxes and surcharges, but went to the competition and they didn't charge all the fees and taxes that AT&T does and the only reason I went back to AT&T is they claim they was giving me a deal without all those taxes, yeah right.

Actual use of ATT cell phone service is good but dealing with them on the phone is a horrible nightmare. One hand doesn't know what the other is doing. I have spent hours on the phone trying to fix an incorrect invoice.

AT&T have absolutely terrible customer service. I was told I was eligible for an upgrade and it would not cost more but boy was that a lie. I called and was told it was only more once because they prorate the change but still makes no sense. If it doesn't go up then how can it be more. Never got a straight answer.

I have had ATT for 3 years and They do a pretty good job, I rarely have a dropped call and haven't had to call for help since I have used them. I don't have a account of my own but use one of my neighbors lines and pay her.

I have been with AT&T for several years and I have never had a problem with anything. They make getting a phone easy and customer service is great. With their payment plan it makes it easy to get a nice phone.

We have been with AT&T for almost a year and have not had any problems. When have needed answers, they are very helpful. My previous company was getting more difficult to get a straight answer from and did not honor a promise they had made.

I absolutely love AT&T. They have always worked with us about every aspect of the service. Excellent communication and caring staff. Helped me with plans, new phones, ability to pay and service questions. I have been with AT&T for about 12 years now and I have no intentions on leaving this company or accepting some other companies' schemes to get you to leave your provider and then, next thing you know your bill is not what you wanted or what you agreed to. I will always recommend AT&T to anyone, anywhere and at any time.

I echo what every other customer writes on here. AT&T misrepresents and then locks customers into long term contracts with no way to take corrective action. They pass you around between departments (customer service, loyalty, mobility) until one of them disconnects, leaving you starting from square 1 again. They sold me a Velocity and Digital Life Home Security which did not meet my needs and were terrible services, but had me locked into 3 year contracts that cannot be terminated without massive fees. AT&T is not subject to recourse for providing bad service. There is no watch dog which empowers consumers to get their $ back. They owe me $2,000 services they are charging but I cannot use. Where is the consumer right to not be forced to pay for services that are not delivered? AT&T is full of fraud and misrepresentation. I am on board with a Class Action Lawsuit if anyone else is.

I don't even know where to begin, was lied to so many times I don't even know what is truth and what is not. I called to setup home internet service, was told I could get new mobile phone service with them and would be eligible for BOGO phones, it was a lie, was told I would get expedited shipping. It was a lie. Finally got box in the mail and it only contained one phone, still don't have the 2nd phone and no one can tell me when I will get it. I have talked to multiple representatives and supervisors. No one can tell me anything. No one even acts like they care, just pass me to someone else. My plans are to cancel all of my services and return to my former carriers.

I like AT&T, but it could be much less expensive. I hear what other people pay, and I am always paying so much more. However, AT&T works well up here.

AT&T has always been a great service. I always have good clear service. They are always on top with any problems that should arrive. I have been with them for over ten years.

Billing cycle is very tight time-wise and then late charges are tacked on. I was using a lot more data all of a sudden and kept trying to figure out what had happened as additional charges were fairly substantial. I actually went to an AT&T store to have a customer service rep. look at my phone, usage, apps, etc. He tried to assist but really gave no useful/helpful info. But I changed to a higher priced plan to avoid all of the overcharges. UGH!!

Their customer service people are great. No complaints about the people that work their customer service, however, I'm not so sure about AT&T company as a whole. That would need some improvement.

I cannot even get a phone with AT&T. They canceled my order cause they could not find my DIRECTV account. When I call them they have my account and phone number but I still cannot sign into or register my account cause the computer cannot find my account. So what do think about that. I even told them I was having trouble but they don't hear me. They go create a account I cannot cause it skips my phone number and account number out. They have not fixed it yet and it's been 5 days. And that is my problem.

I started with AT&T years ago and I live in the high desert and get great service and saving $32.00 a month. I switched to Verizon on a deal at Costco which was good, then prices went up and I switched back to AT&T.

They are thugs. They contract you for a price. Once locked in then nickel and diming. Like the airlines. Send you a GIFT then send you a bill.

AT&T offers great service and very reliable but as others catch up they are becoming challenged as they are still very pricey. Their best customer service is still obtained in person at a company store.

Every time I've been to the AT&T store, I have received excellent service. The staff members are helpful and always seek to answer my questions in a way that I understand their response.

I had a landline account with AT&T associated with a business I purchased. I called with questions about the account. A rep named Lazarius took the call. He sold me on a bogo offer to change my Sprint account to AT&T. He gave me a lower monthly rate and 2 free phones with purchase of 2. I ordered my phones. When they came I was being billed for all phones. I called AT&T again. They said I would get a credit for 2 free phones on the third bill. Now AT&T is saying the phones I ordered are not eligible for the bogo I was sold. I had been with Sprint about 10 years, instead of saving money I lost in excess of 1000.00. Worst decision I ever made. Very unhappy AT&T customer. I was cheated and lied to.

I have had AT&T since they were VoiceStream, then BellSouth then Cingular now AT&T, yes a while. I have 3 cell phone lines and have watched the cost steadily go up over the years. Now averages $260. I have Directv and it went from $65.00 to $120. They said if I combined my bill they would charge $25 for DirecTV. Bill was $320. Dropped Directv after no deals and my contract was over. Bill went to $280. Keep in mind it is $20 more now. Called and lowered data plan and it went to $240 and after 3mb it was so slow it timed out before loading a page. Before this it was not that slow. Changed to unlimited and back to $320. How do they cut service and charge more? Everyone drop this company. Dish is cheaper with more service and a DVR with a 2 year price lock. Verizon and T-mobile are cheaper. Don't believe what you read. My brother has 4 lines at Verizon and his bill is cheaper with unlimited???

AT&T IS NOT A COMPANY I WOULD USE. THEY HAVE BEEN SUED FOR CUTTING BACK ON THEIR 4G service midday in TN while still charging full price for this service.

A little too expensive for the service but if I go to the physical store, service is very satisfactory. If I call in, forget it, not very good service at all. Also, (biggest complaint) their billing sucks. I have to "call in" almost monthly to get my bill corrected (Same with the UVerse or DirecTV) and they usually get things straight in the end, but I don't like calling in and for sure every month.

My phone gets turned off on the last day of the month. I pay $65 for nothing. No unlimited data high speed. That's **. I'm always calling AT&T.

AT&T used to be the best but something has happened. Their service is slow. My browser times out just trying to access an website. It takes several minutes to load my email. Maybe because they give unlimited service they've slowed down their data.

The service is excellent but the customer service has a lot to be desired. Call centers located out the country are the most difficult and not helpful at all. The long process to listen to so many prompts to speak to a live customer service rep, is aggravating and cannot possibly be cost effective for the company.

AT&T is too expensive and they don't really care about individual experiences in my opinion. They make enough money and should stop with the fees. I will be switching soon.

Only real concern is coverage in rural areas. Retired and we are traveling more these days. A competitor seems to offer better coverage in the lonelier areas out West. Some areas are weak or non-existent. Suburban and urban areas are more than sufficient unless you are working in a basement.

I have felt so frustrated when calling AT&T customer service due to the fact that they take such an enormous amount of time. I also feel they got me to switch off a great plan that was better for me due to the fact that the plan I was on was no longer offer and so grandfathered in.

For the last year and a half I have had constant problems. My cell phone doesn't work at all at my home is the biggest problem. I drop calls constantly and don't receive messages immediately, some take 24 hours. I have spent hour after hour on the phone with customer service to no satisfaction and have been lied to about what AT&T is doing to fix the problem. My last conversation I was told my area is like Swiss cheese, having a lot of holes in it which are dead zones.

AT&T seems to be fairly reliable. Have not experienced major outages. There are some areas where I cannot get service but I live on the fringes of a metropolitan area and nearer the mountains, so it is not unusual.

Made lots of promises to get me to switch from the service I had for 16 years. Nothing but trouble ever since, broken promise after broken promise. Botched installation and I still have not received the money they promised for buying out my phone from US Cellular. Still waiting and it's been 5 months!!!

My husband and I switch to AT&T in hopes of getting better service. We were dropping calls with Verizon. We ended up not getting better service with AT&T and the worst customer service along with it. They never gave us return labels for our phones after several attempts and then told us we are to pay them $2000 and are stuck with the phones and there's nothing we can do about it! Do not trust them. They are absolutely horrible!

We have a billing issue. We called the customer service provided on the billing. It contacted us with someone in the Philippines that we could not understand very well. We asked to be contacted with someone in the US and she refused. We kept on pressing the issue and she said that all calls are sent to the Philippines or India and not the US. We advised her of the law that states we can demand contact with someone in the US and she kept on refusing to transfer us. We spoke with her supervisor who sent us back to the original person. I again asked for the supervisor and after a few minutes of being on hold, the original person came back on and said her supervisor was busy.

I have paid over 5000 in last year for a family plan. Every time I called and complained they would change my plan. And following months my bill would be higher. Got to point I was paying 396 a month and they slowed my internet down to where my gps wouldn’t work. 14 yrs of me being a loyal customer being robbed by AT&T... Switched to Cricket last week and so glad I did recommend everyone switch... Thank you for robbing me AT&T.

Would give 0 stars if I was able to. Customer service is terrible. Was put on hold over the phone for 2 hours and they didn’t even solve my issue. They don’t value their customers at all. Disappointed. Will be switching my service.

I sent my iPhone 6s to AT&T to trade it in for a $200 credit, which was a promotion they have going on. I went to their website, which they said didn’t exist (tradein.att&t.com) to see if my trade in was received, it was. Then right next to it, it said my promotional $200 credit was donated. I did not donate the money because I absolutely need that money to pay my next bill. When I asked the AT&T representative where the money went they told me a third-party must’ve donated it by accident. The first third-party number was out of service ‭(866) 852-8617‬. Then they gave me a second one and the man with the third party said they had nothing to do with giving me my credit and that AT&T donated it.

My fiance and I switched over to AT&T from Verizon to save some money per month. We were a part of the AT&T switch over program in June and they denied us a few times stating we didn't provide the right information with our Verizon bill. After 3 times and over a month later they approved us for the switch over program and we were to receive 2 gift cards with a few hundred dollars to pay off our Verizon bill which is going into collections now since we haven't paid it. It is now October 23rd and still no gift cards so I called again and after being transferred to many departments I found out one number was not approved yet. Long story short we were approved and now waiting for our gift cards after 4 months of waiting. Plus AT&T service is horrible. No internet most of the time.

We just started service with them and it's been nothing but a hassle since literally 2 hours after ordering their service. I kept thinking things would get better but they just haven't. We ordered tv & internet on the 5th, internet was installed on the 9th and then on the 11th they tried to add a new fee that wasn't originally on there. We get that fixed, then DirecTV comes out, we find out we can't have them (the way we face, nothing to do with their actual service) and I call to get switched to U-verse and now they can't put the internet promotion back on that they originally had. Even though it's still being offered on their website they just magically can't do it for me. I wish I had gone with Comcast.

Last April I called AT&T because They started charging me late fees of five dollars! When you call AT&T it takes at least 45 minutes to get something simple done. I asked them why they moved my billing date and why are they asking me. I asked them why they moved my billing date and why are they charging me late fees when he hadn’t before. Three months later I’m not sure if they corrected it. Meanwhile they have $15 of mine!

After numerous extra charges for something AT&T can't even explain... I switched to T-Mobile... And still getting charged for my number from AT&T!!! It's just ridiculous! They absolute liars and thieves!!! Avoid this company for any means! Will be calling to my bank for fraud charges and to reporting this company to fraud department!

I made the mistake of using AT&T for wireless, AT&T U-verse for home phone and internet and DirecTV for cable. They offered to pay any early termination fee, they never did even after months on the phone with them. We were promised a low rate for all of our services but that only lasted 3 months or so. We were paying over $600/month for the service. Our internet speeds continually slowed down also. We were supposed to have 45M but slowed to 25 over time. We have since canceled everything but the internet.

AT&T is not a great choice to go for it. I been with AT&T since they were Cingular. They promise some and they do some. The most expensive carrier on the planet they are a big liar and a scam, they spin you from different department to department when you issue and the issue never resolve. When I sign up they set me up with buy one get free iPhone but that never came and I still have issue with them. They change my plans without letting me know, I have one line left now and they put on hold for hours and then they hung up on me. I need to talk of issue with AT&T but don't how to. Is there help on this forum or this is dumb forum. Their billing department is a biggest glitch. All they care is the money from consumer pocket but don't care for their consumer. I am glad I went to VERIZON. So far no issue but still need to address my concern with one line left and they are overcharging me. Hate it. AT&T sucks.

I have been with AT&T for almost 12 years and their service has gotten worse by the month. Customer service seemingly ok but AT&T lets a computer system run their business which makes us customers nothing but a number. Those who endured Harvey had only minor relief from AT&T such as no overages. Also AT&T do not believe in forgiveness on bill pay. If you owe AT&T and do not have the funds to pay your bill you better be ready to be cut off. The only decent thing AT&T has going for them is a couple of apps if AT&T is heading downhill fast. If you are thinking of moving providers I strongly advise you to look around AT&T. They are very high and their service is horrible and you will add to their collection of numbers not customers. To sum it up AT&T only cares about one thing the bottom line their money not customer service.

I signed up in June for universe and in the month of September I received a billed for 208.34 (now let me say I left Comcast to come to this ** crap company because it was cheaper) but when I broke my wireless contract my universal went up from 130.00 to 208.34. When I switch it was never spoke of my price of service base on me keep AT&T as my wireless provider. I was having price increase on my wireless out of nowhere and now the same with universe. Just found out they took upon themselves to extend my contract for 2 years to change my price.

Called customer service to have my name changed on caller Id to match my AT&T to match my billing. Lady couldn’t speak clear English, couldn’t hear or understand English. Spelled everything several times to her. All the time she was talking you could hear people in the background which sure didn’t help the language barrier we were experiencing and once I had to ask her to ask the man in the background to stop yelling. She laughed and said her coworkers were crazy. At the end she began asking me if I wanted all these extra things that I qualified for. Directv was one. I said, "Not interested" so she ask me how much I pay for cable tv. Got annoyed when I said I didn’t want anything else. Finally had to hang up because she kept on and on. I might have to find a carrier who has a call center who speaks my language and has employees who respect others trying to conduct business. It’s a thought even after 9 years with AT&T.

If there was a rating of 0 I would have. Avoid them. They blame everyone else. They messed up on my bundling. Then I got a past due bill from DirecTV. The customer service keeps finding blame everywhere else but them. Refuse to actually help. One rep says one thing then another says the opposite. They are completely incompetent.

When I first walked in the building to start my very first experience with AT&T with cash in hand to buy a brand new Samsung Galaxy s6 Edge was when it started. They gave me a refurbished phone and told me I needed to pay for another customer’s bill of 700.00 before I could take it. They fought with me for several hours before taking the blame for the mistake. They compensated me with 3 extra gigs of data... 3 different times now I've been charged for things I never used or had. And just recently I ordered an iPhone 7 for my daughter's 16th birthday that they never shipped and I had nothing to give her in front of her and my family. I had to explain why. No compensation for that. So I'm in the search for another place that will hopefully help me with paying my phone off and getting away from AT&T. Metro PCS was 10 times better than they are.

I needed to switch to AT&T because I could not get service on my Verizon phones in our remote mountain home. I was told that AT&T would pay my ETF (early termination fee) and pay off the contract on my phone and get a free iPhone if I bought one iPhone. So I switched my TV, 2 phones & my internet to AT&T. Now 2 1/2 months later, I'm getting calls 4 times a day from Verizon because my contract & ETF have not yet been paid. I call AT&T (they are not in U.S.) and am told that they do not pay my ETF & contract off, they credit the new AT&T account monthly at a rate of approximately $23 per month. This doesn't help when I have almost $900 to due to Verizon. My service is good with AT&T but I still don't know what my actual monthly bill is; they tell me I won't know until 2-3 billing cycles.

I have an existing service. We demolished our restaurant for a total remodel. It took more than an hour to finally get to the right person who could handle the orders to place the service on hold. I called two weeks ago to begin the conversation for re-establishing service and again spent an hour being transferred and placed on hold multiple times. Told me to contact our local engineer and make certain we were good to move forward. Talk to the engineer who realizes (because she actually asked good questions) we didn't need an engineer. We just needed At&t to come out and run the lines because it was existing service and nothing had changed!

When I signed up for AT&T I was told that I would get 2 iPhone 7s free. They are now saying I only got 1 free. They promised to pay my lease phones from Sprint off. Was promise they would pay cancellation fees. They did nothing they promised. They are liars and a sorry company. Don't use them for you too will get ripped off.

As soon as I combined Directv and my phone bill I had issues. My Directv bill was supposed to be 25 dollars a month because I merged my accounts. This was never the case from day one. Hours upon hours on the phone, no resolutions or explanations. I paid my 3 and 400 dollar bills hoping eventually it would work itself out. September my bill was 700 dollars. I didn't pay it, I took my business to Verizon. I do not trust this company. I was a part of the pay out previously for being overcharged. Apparently I'm a glutton for punishment. I would not trust this company.

I was so happy to have switched from Verizon two weeks ago until I had to evacuate Santa Rosa. I came to the Sierras and now have no coverage while everyone who has Verizon have great coverage. Is AT&T addressing the issue of poor coverage. Of course the agent who I worked with said AT&T has fantastic coverage. Now I am thankful my wife have a work phone through Verizon. Otherwise, we would really be out of contact with friends and family during this emergency. Very Disappointed!

We were sadly in the middle of hurricane Irma and without AT&T service for two weeks, I called a few days after the hurricane passed in order to receive credit for those days, at the time they told me the credit will be in my next billing period, but they did not gave us any credit at all. I called again and this time they explain to me that Florida is a big state and they are still preparing on how to give credit to the users affected and I may not get any credit at all. I knew AT&T was and is one of the worst companies in United States in customer service but I did not know that the also a company that don't care about their customers even though the disaster of hurricane Irma. I will cancel all my account with them and move to another company.

I've been an AT&T customer for the past 7+ years. I have enjoyed their reception and service and thought the company was pretty good. However, recently, the plans have just been getting way too expensive. I had started off on a 3 family line plan for ~$120, then it went up to ~$150, then added a 4th line and it went up to ~$200, then slowly went to $220 and one month, it was as high as $300+... Anyway, I decided to switch to T-Mobile because I read that their reception was comparable to AT&T for a fraction of the cost ($160 for 4 lines including all fees vs ~$220).

I had a Samsung S7 Galaxy in good condition. The screen just stopped turning on and I was told my phone was still under the 1 year warranty that came with the Samsung phone. As long as the phone had no liquid or physical damage the warranty covered it. There was none of this. I was given a refurbished phone and told to send my phone in the same package that was given for the refurbished phone. I did so.

I’ve had AT&T for about 2 years already. I can’t really complain about their service. It’s the billing & customer service I have the issues with!!! They are horrible! AT&T for the last couple of months have charged me some multi lines charges. When I call customer service no one can seem to explain to me about the charges. And to top it off the customer service agents barely know what the heck they are doing!!! AT&T is a major rip-off. I WILL take my service elsewhere!

I made an appointment for my disabled, senior wife at the WASHINGTON, MO AT&T store on Sat, 10/7 for 10/8 @ 10:30. No record. Wait for 1/2 hour. Prior, I called Christ at 611 to have my wife added to the account. "Ready to go for your appointment", I was told. No record. Only 2 choices of phones. Can't transfer photos and texts, so wife told to go home and forward to my #. Bring back phone to sync contact info. Didn't work. We 'valued customers' have been with AT&T for 25 years. I'm looking for other options. No apologies. Just a reminder of the $45 restocking fee. "Here, let me show you the door."

My story begins with an alluring offer from AT&T. Buy an iPhone and receive a free iPad mini if you pay for an additional line. Their ploy is successful! I bite and receive my brand new iPad mini (currently still unopened in the box 2 years later.) Fast forward 2 years and my Steve Jobs special is malfunctioning. I walk into my "friendly" local AT&T store only to find that it is a business occupied by apathetic salesman that lose all interest in assisting you upon learning you can't line their pocket with a commission because you are only there for technical issues. I decide to take my problem to the competition VERIZON after being told "sorry, good luck". Well 2 short days later I am in a relative state of nirvana as I look at my brand new iPhone and my dramatically reduced monthly cell phone bill! All is well in the world again...

I wish I could call AT&T and get seamless service. I tried to activate a new line and was told that I needed to get a new sim card in the mail (although I had a brand new sim with my phone), once the sim came in the mail it was the wrong one although I provided AT&T the phone's IMEI number. I did not feel like calling AT&T to deal with this so I decided to go with another company for that line.

I called AT&T to cancel a plan they were charging me for even though I canceled it a month ago, and I was talking with a customer service worker, and after telling him I wanted to cancel the plan, he "went to talk to his supervisor", and he forgot to put his phone on mute and I heard the entire conversation they had. The customer service worker was using strong language in telling to his "supervisor" that I was saying "a bunch of crap" and doesn't want to deal with me and to transfer me to another line. After listening to this, I heard that the worker came back to the phone. He got back into a professional way to speak and told me that he could work out a deal with me but had to transfer me to his supervisor. I told him that he forgot to put his phone on mute and that I heard everything they were saying about me and he immediately hung up the phone.

Each time I talk to customer service I get a different quote. After I bundled the quote is not even close to what they said. Been with them many years. Connection is so bad. I have to go to another room to make a call. Tech has been here but don't offer any solutions. I am currently looking for a new cell phone provider. I am finished with AT&T.

Have been using AT&T 30GB plan for 2 years. They now drop the hotspot service and the agents have no clue - they work on it for 2 hrs in the store asking to upgrade software and may be an issue with the phone and finally they say to call customer service and after 3 tries one of them figures the plan that I am on no longer has HotSpot. It took 8 hours between stores and 3 customer support calls to figure the issue. AT&T does not even inform they dropped hotspot.

Unbelievable LIARS! 3 different agents "handled" my issues (19 year customer - SWBell (1998) Cingular/AT&T - SAME account - 9 lines). "Put notes in the system." Charging me 4X my 'detailed personal REAL' Spectrum offer for 1/4th the speed. And 4Xs my Cable bill $49 VS $209 because I don't "qualify" for the "new client offers." 19 years, and I can't get the same rates? 3 hours on the phone - ALL THE WAY TO THE TOP! 5 transfers to bosses... I'M OUT! 19 year customer telling you... RUN AWAY FROM AT&T and DIRECTV! I heard at least 7 lies, and promises. No NOTES were saved from the previous conversation (promised). ALL lies. Promises made, but "they can't email, or provide details in writing."

I ordered AT&T and DirecTV service. The guy set both installation date for the same day (which was 2 days later). DirecTV came out with no problem. However AT&T never showed up, did not call, email me or anything. About 2 days later I called them to see what was going on. The guy said, "I'm sorry but no tech was available" and gave me a new appointment which was a week and a few days away. That date arrive and I'm sitting home waiting and waiting for the tech however no one shows up. I called customer service, was on hold for 15 minutes. The lady finally comes on the phone. I let her know the issue. She puts me on hold for another 10 minutes, comes back and tells me that I have to reschedule because they had no tech available and give me another date 4 days away.

My wife has been overpaying her ATT bill since January unknowingly as she was being overcharged, as the mistake being by ATT. She has overpaid $335 since January as she was put on a multi-line plan for one-line. When I contacted ATT about this issue before our honeymoon in early September, I was guaranteed that it would be refunded/credited to her account.

I just signed up with AT&T because that is the only company we can use at my apartment complex. We had to pay $150 just to turn the internet on. Then after a week I had an issue with the landline and it's taken over 2 hours just to get them to recognize the problem and send someone here to take care of it, then on top of that they want to charge me 150 AGAIN to fix their problem. Do not do business with AT&T, absolutely horrible.

My sister and I went to London and we called in weeks before we left to have the international data day pass and after looking over our bill it was NEVER applied. We were told that once we make a call it's automatically activated at $10 a day, but after calculating $365 in OVERAGES, something tells me it NEVER happened. I made 3 phone calls. THREE. Even still it's supposed to be $10 a day!!!

I was an AT&T customer with 2 mobile lines and 2 watch lines. I moved to Verizon in May 2017, Verizon took care of cancelling the phone lines, I was told to contact AT&T directly to cancel the watch lines which I did in June 2017. This is October and AT&T continues to bill me for the watch lines. When I tell them I cancelled in June and then contacted them again in August to cancel the watch lines, they don't see it in their "notes" that I cancelled. AT&T continues to call me a liar and want me to pay for the billing periods past June 2017.

When I brought my wife over to AT&T from Verizon, we signed up for a promotion that promised to pay her early cancellation fees. After several months spending time talking to representatives on the phone we received a request-denied letter. Nobody could explain why - we continued to receive the response "we will look into it. We will reprocess your request". The transaction ended up costing us a lot of money. Eventually we canceled our service for our cell phones thinking we had ended our contract. We weren't notified and were unaware that our tablet had not been canceled, until months later - we get a bill for $150 for the 0.01 gigs of data that we had used over the last 3 months.

Somehow while changing their website they lost my request for service while in Portugal. Very sad and costly. Said they sent text messages... cryptic and unclear plus every time we travel to Europe we add the international plan and they have record of it. Looking for a new plan. Many are better and less expensive.

Paid 140 the first day. The next day (within 24 hours) I said I did not want the SAMSUNG GALAXY S8 as it had a crack and heated up - I was afraid it would start a fire. Also a second phone was supposed to be buy one get one free - Never saw a credit as promised. They lied about that and the so called 150 a month. Furthermore I got a whopping $300 dollar bill within 20 days of paying $140 or so. I cannot budget this, and it is dishonest on their part. When I returned to the store with both phones a week later they refused to take the phone with a crack. Both phones heat up excessively. Also the manager of the store on Chippewa store in St. Louis told me there is no implied warranty of merchantability for their products.

It took four years for me to bundle my DirecTV/AT&T. However the so called savings are total fabrication. I spend almost every month disputing the bill. They put me on an extended hold for over 45 minutes (I have photo's and recordings). If your service isn't brought current any promotional agreement is not credited so I was billed $278 × 2. It was advised if I de-bundle the acct my internet and landline go back to the regular price. I wish I had read reviews before becoming a customer to this EXTORTION!!!

This company is one of the worse ones I have to deal with. On several occasions and phone calls. We wanted to quit this incompetent AT&T. In the beginning of the year we thinking of quitting of the year. I was directed to the loyalty department. I spoke to one of their agents. We had signed a contract in 2015 for two years. After talking to the agent we were told if I wanted to quit if there was going to be any early termination fees. The agent told me that they would change our contract we had the same billing for the duration.

This is the worst customer service experience I have had. I spent one day going from one store to other without my issue being resolved. Let me tell you how. I wanted to change my account from prepaid to postpaid and make a family plan. At 11 am I went to an AT&T retail store. They said it was possible and that I should go to AT&T corporate store. I could get an appointment at 2 pm in that store, so I had to wait for two hours. Then the customer service representative said that "Your social security number is 'work only' so we can't help you but call 611." At 3 pm I call 611 and the lady talks for one hour and tell me that she can't give me any details and she is sorry, but she can book an appointment in another store and that they don't need social security number but deposit.

AT&T has literally been stealing my money. They changed my bill every month. Me and my wife spent an hour a month on the phone with them and they never have an explanation of why our bill changes. We're also supposed to be in a contract. Today I spent 45 minutes on the phone with them and they literally told me their system was down in the end giving me no explanation and wasting 45 minutes of my day as my family dinner. I wonder if they'll even call me back because I've had a manager say he will before I never did it was even got it in their notes, I made sure to call record this. I also let them know this whole conversation was recorded. They are literally stealing people's money with no explanation. If I did this I would be in jail.