AT&T Wireless Reviews

I have been a loyal AT&T customer for over 10 years now but you may not know it by the way AT&T handled my situation. When the Samsung Gear S3 watches were first introduced, my wife and I wanted one but they were sold out everywhere. At the time I still had an iPhone so I wanted to get the Samsung Galaxy S7 Edge, also. I called AT&T to place my order. At that time, there was a promotion for a $50.00 Gear S3 with the purchase of a Galaxy phone. I knew that I could get the promotion for one of the watches and I would pay full price for the other. When talking to the sales rep on the phone, I informed him of this and he said that he could do better than that promotion and give me both watches for "FREE". I said "really?" and he replied with "Yes". So, after a few minutes of being on hold he told me that my order was complete and that I would receive my new phone and to two Gear S3 watches in the mail in a couple of days.

Was told I was going to get a free phone and was screwed, they then told me that I would not get a free phone that they were signing me up for a new line of service when I told them from the start that I did not want or did not need that. Strongly suggest others service providers.

Since AT&T took over DirecTV I tried to order a movie. After sitting on the phone with 3 different people for an hour I was told since I don't have their internet service I would be charged $5.00 extra to rent 1 movie. I should charge them for wasting an hour of my life!!! On principle I told them where they could shove their movie. I will be changing cable providers when I can find one that's less terrible. Seems they're all bad in my area.

I'm very happy with and have no complaints as far as quality of U-verse, reliability, and customer service. Price and DirecTV is what will drive me away.

I was looking to switch over to ATT. What a disaster. I was on online chats several times trying to place the order wasting hours of my time. I was told that there was no difference between their 2 unlimited plans except for the Plus plan coming with 10 GB of mobile hotspot that I didn't need. I found out later that this was not true. The one is 4G LTE while I don't know if the other is even 4G. I decided to place an order at one point. I was on a co-browse with the agent "Steve", and it took forever because he said they were having glitches on the site. But we finally were able to get it done, I put all my info in including card number, etc... only to get an email a couple of days later saying the order couldn't be verified and was canceled.

I asked several questions about switching phones and was told it would be no problem for me to do that at home. I actually had to call and have them switch for me and after 50 minutes on hold I was told I would have to go to an AT&T store and buy a new SIM card for my husband to switch to my older iPhone. Lots of wrong information was given to me. They need to train all their employees.

I have been waiting for 5 months for a refund, that they contacted me about. Each time a “check is mailed” I am told to allow 4 weeks for delivery. A check has been mailed three times now and on Friday I was told a check would be overnighted. Well to no one's surprise I was told they are still waiting for approval. I have decided to allow for our attorney to help get back our rightfully owed refund. Keep in mind if I were to be a day late on my bill my services would be ** off. Well it's been 5 months and still no refund from them. Horrible company and even worse customer service. Good luck to anyone who uses their services.

Yesterday report that my cell has the screen broken, and lost 1 hour and a half between calls with ATT and ASURION the insurance company that works with ATT, and there is my bad communication on between both companies because while one asks me for information the other does not. He advises me about what the other one is going to ask me for and the calls are cut and every time is to be wasting time trying to identify you every time you call again. I just hope to finish my contract and change company.

I was lied to at the store at Smyrna, Georgia (30080) when I went to get AT&T connection for having $80 for mobile connection, now that I see my bill I am charged $120; why is that so? Why are there frauds at AT&T? I spoke to customer care for more than 1 hour and I was just being beaten round the bush...

Annoyed that the bill is nickeled and dimed upwards every month. Luckily, have not had much down time with AT&T and that is a big plus. However, the bill alters every month, never the same. Too much garbage in the mail extolling the virtues of upgrading. Waste of trees.

Three months ago, my wife got an offer from AT&T which is to get one iPhone and get the other one for free and we will pay monthly just $150. Since then we get two bills. One was $380 and the other was $280 and we contacted them many times to asking about this extra charges, we found that they’re charged us for the second phone which is supposed to be free and charged us again for switching to the unlimited plan in the middle of the billing cycle around $100 without any prior informing. We talked to them many times each time. We spend two to three hours explaining and switching from agent to another and no one solves the problem and at the end of any call we have been told that we have to pay this money first and they’ll see. And this is not acceptable at all.

I have been a customer of AT&T for 4 years now and that is going to change today. I bought my prepaid phone on January 18 2018. From the time I left the store my phone kept giving me error code to restart it because it could not read the sim card. So for a month I would restart my phone as it asked and was planning on going to AT&T to get it fixed. Well today at work my phone completely quit working and so after work I go to AT&T to get a new sim card. Once the third sim card didn't work the sales rep calls the warranty department.

I am paying $350 a month for high-speed internet and phones and most of the time my internet is down and my phones can’t log into my Wi-Fi so I called customer service. Every single time they give me the runaround. I can’t always depend on my computers at home because you never know when you will have internet or not. Bottom line it’s a company that you can’t rely on.

After five billing cycles they keep charging me for two phones purchased under a buy one get one free. I was told after 3 billing cycles they would credit me the payments back. After a long on hold and two customer service reps they tell me we were supposed to get a new line to get the BOGO deal. That was never discussed and my spouse was present during the complete process. So they offer me a bunch of free data that I don't use admitting the mistake, but they won't stand behind the get one free deal. I was warned they were a bad company, now I'm living it.

Simply wanted to reactivate my "vacation hold" account. Every agent said something like, "I can help you with that," and "Thank you for calling AT&T." 30 minutes and four agents later account was reactivated.

Below lies the recounting of a roller coaster 5 days interacting with AT&T in an attempt to sign-up for a new internet-tv-phone bundle. Before reading, you should know the following: (1) This is my first internet review — I RARELY post anything, good or bad, because I am generally an easy-going, laid back individual and need to be moved significantly to take time to type about an experience on the internet (2) I am currently a medical student and don’t want to be spending time doing this, but was so compelled by my recent experience that writing became a necessity, a form of social and consumer responsibility (3) I don’t really watch TV, don’t participate in social media anymore, and generally have the technological IQ of someone born before in the 1700s.

Hate this company and their employees. They are liars and huge scammers. I was promised $20 for my internet and wireless bundle and they keep fluctuating my charges... They never call back when line gets disconnected, they really don't give a **. I wish I can give them ZERO stars because that's what they are worth.

I have AT&T customer from Nov 2017 and it haven't been a single month since then that I haven't had issues with my billing. Every single month I have to call to make changes with my bill which was initially agreed at the time of taking connection. Despite of me calling every time no action has been taken to rectify the issue. So very unhappy with it... Will never recommend AT&T to anyone ever.

I have been with AT&T for 18 years. It has superior cell service at a specific price point that might not be as competitive as others.

Have been a customer of AT&T Wireless for over ten years. Also signed up for their DirecTV service almost one year ago. Have purchased over a dozen Apple phones and 2 iPads from them over the years. Have laid out over 300.00 a month over this time.That comes to 36000.00 dollars plus. Unbelievable to be treated so poorly. We usually don't purchase Insurance on Phones. But did purchase Insurance for a Teen on our program. The phone broke and wife called to get replacement. Spent 10 hours on phone during which she was disconnected 8 or 9 times during process. The records at AT&T are unreliable as she found out. As the insurance coverage had been changed to my phone since I was the person on the bill. First of all when you buy a product and get a warranty or insurance it is assigned to a serial number of that product. But BEWARE. AT&T some point redid their records on customers so my wife was told.

It is the most disorganized business I have ever had to deal with. Every time I call I get a foreigner that can’t even speak clear enough English to help you with anything. I have been two months dealing with them merging another man account on my DirecTV account and just finally got a new account set up that calls me by my name and has my social security number on my account but it has been like pulling teeth to get done. I have been customer since 2013 and just because AT&T told me internet available in my area is how another man account got merged on my account. It is craziest fraud I have ever had to deal with and Get fixed. Luckily I got an American ID# ** that finally fixed and set me up a new account. I should have canceled and been done with this company cause I haven’t been under contract in years. I didn’t give 1 star cause AT&T don’t even deserve 1 star.

This is the worst prepaid phone company on the face of this Earth. I have never had such a terribly slow phone in my entire life. My account to refill my phone decided to not work for no reason. Well I have things to do and things to buy so that is not very convenient. Also the prepaid part of the website is nearly impossible to find. You can also never talk to a live person when you get help. I have hated this phone service the entire time I have had it. I do not get any service in multiple buildings on my college campus. And I also get no service in rural areas. I will be going back to Verizon whenever I get a chance.

Nice coverage and excellent customer service. You can view the details of your current AT&T wireless plan anytime, anywhere, including data information, usage, minutes, text message.

Not once but 3 time they leave me waiting for a tech to come and repair their services in my house. ATT tech are not reliable. Either the services I have to boot U-verse almost every day and after the hurricane I call to report the cables down. Not only they issue an appointment. They didn't show almost two month and I can get them to come and I don't trust them anymore. I have my wire hold down with truck strap so the wire don't hang low on the backyard.

I had called customer service for a question with my new service. And long story short he said I was eligible for a promotion still on my phone to buy one get one free. I didn’t really need it but he talked me into it. Well month after month I’m waiting for this to be reversed on my bill each month I call, each time they say next month. Till now I find out NO it’s. It an eligible offer I was scammed. So no BOGO AND THEY WON'T DO ANYTHING ABOUT IT. BOGUS!!

The week of Thanksgiving I went to my local USPS to drop off two iPhone 7 Plus one for myself one for my husband. I had done my job and returned the two phones under the ATT Next program. Little did I know lightning would strike twice. I say twice because the same headache I've been dealing with this year happened Last year. In late December I get my att bill and I see that I was charged for a phone $398.00. They stated it was never received by the warehouse. I was in disbelief. I called att and notified them that I had lndeed sent both phones and that they would have to look in their warehouse. I think what upsets me the most is that they are so quick to charge the account instead of first looking into it.

Retail store in South Portland Maine - When the DirecTV was unable to be installed in my rental home the salesman gave me an option of buy one get one free iPhone when I agreed to sign up for streaming DirecTV. When I saw I was getting charged for the “free” phone the store manager told me they never offered the deal. It felt as if they lied to get me to purchase an extra iPhone. It felt like really bad business. They are anything but transparent in the way they conduct business.

I signed up for service in December 2017. During that time my plan was $20 per month for unlimited internet which included the hotspot. I went to connect the hotspot (February 2018) and it was not listed. When I called customer service the lady said they changed my plan because I only had one device on the account. I asked why would they not send me notification that my account had changed and I was told that they are not required to send any. It is funny to me how they waited until after I paid the bill to change the service. She went on to tell me that if I wanted to be able to use the hotspot on the iPad, I needed to change to the $70 plan. I have both my iPhone and iPad on AT&T service so I asked her if she suggested that I disconnect both my iPhone and iPad since I could not get the service that I wanted and she said “yes”.

On Jan 1 of 2018, I went to their store in Woodbury to change my account from an old grandfathered rollover minutes account to a pay per minute account. After paying off the final bill of my old account and buying one year of minutes for my new account, I was assured that the old account was paid in full and closed. Two months later I received a letter from their collection department that I still owed them for several months back billing from the old account that had not been shut down. During that time I never received any bills to indicate that the old account was still active. When I called, I was told that it was a different account and I had to go back to the store I changed the account with to fill out a form to correct the problem. Due to the massive size of AT&T, the left hand doesn't seem to know what the right hand does and it forces customers to jump through their rings to correct a simple problem.

After months of having dropped call when I moved into my new home I decided to get an AT&T MicroCell to cure their poor service which cost me additional money to buy. It last a while then quit working. AT&T sent me another one. It too quit working so I just quit using it. In the 3 years I have lived here the reception is no better. This whole area has lousy reception. Yet they tout their coverage is the best.

I got U-verse for 2 years. They promised that I was going to pay 120 every month so I ended paying more!!! Then two years later I finish my contract and I cancel my account and return the boxes to UPS and I kept the receipt for two months later. They said I never return anything and that I never cancel my account and they were still charging each month for service and boxes that I didn’t have for several months. I have shown Them proofs I have the receipt from UPS date and tracking # of boxes being return same week when I had cancel my service. I was paying for boxes and service that I didn’t have.

Poor coverage period, especially inside your house and AT&T could care less. All they want is your money, as much as they can get from you regardless of the quality of services they provide. They will hit you with additional fees any chance they get. Change anything on your account and you get an additional fee. They have lost lawsuits for false charges on people's bill. Furthermore, there are no longer 2 year contracts making people think that they can switch providers at any time but this is false. AT&T will sell you a phone that is not compatible with other carriers requiring you to purchase ANOTHER smartphone. Horrible morals in my opinion.

I have a business account with numerous lines for wireless. They cut off the billing period on the 1st of the month, mail me a paper bill on about the 14th, I receive it after it is due. Switched to paperless bill and never received a bill. Spent an hour on the phone and 2 hours at store and still no bill. I log into my AT&T Premier account and cannot get a copy of my bill. I can find no way to contact them by e-mail and am considering a direct complaint to the FCC. They would not/could not e-mail me, or fax me a bill! Worst billing and customer service ever. I pay my bills when I receive them.

I received a package deal with AT&T & DirecTV but the TV service was "the pits". I canceled because of poor service & got a $655.50 bill - $500 was the cancellation fee. I tried to get a settlement but to no avail. It is sad when customers are penalized for their poor service & to think they left their installed equipment on my premises. They begged me to work it out, but I gave them a resounding no! Yes, it was that bad. Their product is whack so go elsewhere folks!

I’ve had the worst experience with this company everrrrrrr... My entire family is truly going through hell with surprise bills and worst customer communications. Every month our bills were higher and higher. I was gonna travel for two weeks so I called to get an international package so I don’t get charged thousands but of course your representatives don’t give a damn about customers and I was told that all I have to pay is extra $40 for that month but for only two weeks of travel. I was getting three months of almost $2000 bill.

I got engaged and wanted to pair my phone with my fiancé therefore switching to Sprint. ATT has been and still is giving me a headache making it very difficult for me to get my choice. Dealing with them with a simple request to close my account is a really difficult experience. I will never ever go back to ATT which does not respect my wish to close my account. ATT blocked my phone which was paid in full and basically hold me hostage for 48 hours without the use of my phone. They asked me to pay a month ahead in full before they could close the account and told me that eventually I would get a refund for what I overpay!!! What a rip off! They proceeded with not unlocking my phone for 48 hours which blocked Sprint from getting me in my fiancé's plan. I think that this should be illegal and I am ready to file a complaint with the Better Business Bureau. ATT suck at what they do!

I spoke to a young woman in Alabama. It sounded like she was eating her dinner while explaining what AT&T sells. I said to her (very nicely)... "I'm very sorry, I'm really having a hard time understanding you. I'm having to ask you to repeat everything that you're telling me." She then started to answer one last questions and then simply moved my call over to the customer service for Spanish speaking customers. I told this person that I don't speak Spanish so I prefer to go back to the woman I was speaking to. He said ok and sent me back to "HOLD for the next available agent to help you... the wait will be at least 5 minutes". That's terrible. I'm not a customer and this is going to entice me to move to AT&T? Wow!!! Ma Bell hasn't changed much in all these years...

Failure to communicate between layers of management/sales. Tried two times to set up service - both times amounts of both data and cost changed by triple of what I was quoted. AT&T needs to stick to phone service only. They are not ready to compete on a competent level.

I have never seen a company with such horrible customer service and billing skills. I started receiving 2 bills to my address for DSL. I didn't look at the account numbers at first. I just paid the bill, after the 2nd bill my service was disconnected. I called customer service and they asked for the account number. The system could not find so I looked at the bill and I tell the rep, "OMG. I have 2 accounts." He had no clue why. After the hassle of try to rectify the problem it was resolved but I was still getting collection fee notices and collection calls about the bill. Next weeks maybe a month goes by I get another bill with a reconnect fee. I call customer service, no one could explain why. I call the retention department and the woman tells me this, "We pay your bill a month in advance because we can't stop the system from billing you the reconnect fee."

AT&T customer service are liars. They tell you things and when you get involved with them and you are not satisfied with their service they don't try to help you. They say, "There is nothing we can do." I was offered a special deal buy one & get one free phones for been a long time customer. I end up paying two phones and when I called them why they says something that is not true and they told me is a way to get customer to pay for phones. I didn't have no choice to stays with them for almost 2 years because I couldn't even return the phones. I will have to pay for them without having the phones, they said, "That's our policy. That's how we work and we make sure customer stays with us." In other words robbing them.

I changed my data plan back in March 2017 and AT&T kept billing me at the higher data plan. Then in June 2017 I had AT&T change my wireless number and they never updated my statements to reflect the correct phone number. Every monthly statement was wrong which meant I spent over an hour in the phone with them to correct. I was told that it would be corrected by the following month. The next month came and it was still wrong. So back on the phone. I had to contact AT&T every month about their errors every month so in December 2017 I switched carriers. I got the final bill and believe it or not it was still wrong. Customer service is totally horrible and they always lie that they fixed it. This is a horrible company and I will never have anything to do with them ever again. Even when you contact the office of the President of AT&T they just put you off. Terrible company.

I have been a AT&T customer for many years. They have the worse customer service. I ordered DirecTV for 2 years at $50.00 a month. As soon as I switched my cell phones to another company my DirecTV bill went up to $88.00 a month. I have made many calls to get my bill lowered to the contract price and I am told if I get off AT&T I have to pay a penalty. I still have 10 months on my contract that they will not honor. When you call AT&T you are on the phone for a few hours and they shift you around to many people, or they disconnect you. Yesterday a supervisor named Hazel was suppose to call me back in a few minutes. I never heard from her.

I have been a AT&T customer for many years. They have the worse customer service. I ordered DirecTV for 2 years at $50.00 a month. As soon as I switched my cell phones to another company my DirecTV bill went up to $88.00 a month. I have made many calls to get my bill lowered to the contract price and I am told if I get off AT&T I have to pay a penalty. I still have 10 months on my contract that they will not honor. When you call AT&T you are on the phone for a few hours and they shift you around to many people, or they disconnect you. Yesterday a supervisor named Hazel was suppose to call me back in a few minutes. I never heard from her.

I was charged an international call in my bill for $126 for 36 minutes which I didn't make. I called customer service to remove that, she said she couldn't and that I have to pay it. I switched to Metro PCS. I am paying just $80 for 2 lines with better services as compared to AT&T, to whom I was paying almost double. Will not recommend AT&T to anyone. Dont get fall into their promotional tricks and offers.

Short story ordered a 10X they told me it would be $38.00 a month including insurance. First 2 months they bill me correctly. Then this month I see they're charging $8.95 for insurance, while telling me it wasn't included. They are very expensive but I've been with them for almost 10 years. I was paying $144.00 for 3 line with 3 gigs of data for all phones. Now they want $196.00. Also sent them a 5C back for $200 credit. They want to give me $20 credit. I want the phone back they say they can't send it back.

The worst customer service company out there. They sell you the product and the service and they are very nice but the moment one of the employees make a mistake they do not take ownership. I went through months of nightmare because a fee that was charged on my wireless account and I had to involve the office of the president for it to be fixed. Now they are coming up with another funny fee, they renewed or created a new contract on my services without my authorization and what they tell me? Makes no sense.

We were misinformed by an AT&T representative about the BOGO offer and are now being told that they apologize that we were misinformed but that there is nothing they can do to correct their mistake. How can you make a customer pay for the mistakes of AT&T employees? Worst customer service ever! Regret ever switching to AT&T.

I had AT&T internet for years and I always paid my bill on time. My internet quit working. In a 2 or 3 week period we had 4 to 5 senior technicians out to try to fix it but could not. They still charged me for the month even though I was told I would not be. I have called 4 times to get my money refund. Each person gives a different story and says I will be refunded by the end of the week. I'm very disappointed that this is how you treat long time customers. My brother, mother and my wife friend all have similar stories that took place in the last 6 months so it's not just me.

I had AT&T wireless for long time, they are greedy. Every year rising their calling plans without the customers' knowledge. Beware of the AT&T, they claim their services are better than others, not true. We have eight lines which we are canceling soon and getting other wireless company with better rates. I wish some consumer advocate looks into it and save the consumers than getting ripped off by AT&T.

I would give 0 stars if I could. My fiancé and I went to AT&T because I needed to be added to his account. I picked out a cell phone (knowing we would pay monthly installments with contract). We were told that we get a free iPad if we also purchased a screen protector. I was wow, cool. NP. So our next month bill came in and it was $270.00. So to break it down, we have unlimited service which for 2 phones should be with AT&T expensive rates $168.00. $19.99 a month phone for one more month for my fiancés phone.

For switching mobile phone service providers to AT&T I was given a free tablet as a new customer. I was told a mobile share plan was cheaper than a single line so a phone number was made for that tablet and added onto my account. I was told this was strictly to get a better plan and I asked all data use to be shut off to the tablet. A few years later I called in to cancel my account and switch to the pre-pay plan through AT&T as was half the price for the same mobile plan. A few months go by and I receive a bill from AT&T for 182$ and I call to ask. They stated this was a recurring charge for a data plan to a tablet. I explain I called in to cancel all services months ago and that no data had EVER been used on that tablet. After being transferred about 7 times for over an hour I spoke with someone who said it will be reimbursed and I will receive email confirmation. That never happened.

AT&T had been sending mailers of all these great things they would do to get me to switch from 20 years with Verizon to their service. I want to say I was very happy with Verizon and will be going back. Since I have had Directv for 18 years if I would switch to AT&T wireless they would give me a discount for $25.00 per month off of my Directv Bill. Guess what ? That has never happen despite no less than 5 Customer Service agents with AT&T and Directv telling me yes I should be getting it and assuring me I would. They don't care. I'm just one of a 100 pissed off people they each talk to everyday. Plus there is no way they have the coverage Verizon does. Nothing unusual to drop calls in areas Verizon never did. I could live with that but them not honoring the promotions you see them advertise everyday and to me when I walk into their Smyrna, TN store really pisses me off.

Each month my bill is a higher amount. I call but they wont adjust or credit my bill. I have had them since 2001 and my landline bill is 133.00 for local service and internet. The internet is 84 per month and basic phone is 49... So how does this charge me 133.00 a month? They say I don't pay - but I do, they charge for reconnect - but it has never ever been shut off!

ATT customer service deserves no stars...unfortunately you cannot give them 0 stars. My parents got ATT when they came to the US 15 years ago. They have been ripping them off for 15 years and today when they called to attempt to apply a work discount (their company is partners with ATT) the person on the other end asked them for a 4 digit pin that they set up 15 years ago. They asked if they can provide them with something else, a social or drivers license or just about anything else because they can't remember what they put down for the PIN. They were told no. They were instructed to drive to the nearest ATT location (35 minutes away) and talk to a representative in person. They asked if they could talk to a manager and after spending 10 minutes on hold a "manager" answered.

Since I can no longer get wireless service from my home to changes at AT&T's end, I decided I needed to change carriers. I called AT&T and asked if I get a refund if I left in the middle of my billing cycle. I was told that I would and moved forward in changing carriers. I then followed up to find out how I would get my refund and then was told that their employee gave incorrect information and essentially it was my tough luck. I asked to speak w/ a manager and was told me they would call me w/in an hour. That never happened. I called back and was put on perpetual hold. I called a third time and did finally get a manager who said that his employee gave me incorrect information. It was my tough luck as the fine print of the contract says there is no refund. The good thing is I am no longer a customer of AT&T. If you are looking for a company w/ reliable service and good customer service, look elsewhere, as you won't get it from AT&T!

AT&T is horrible. DO NOT GET CELL SERVICE WITH THEM!!! Constantly overcharge my account. I set up paperless online billing and they keep pulling me off. My service should be $200 and charge me $395. They are often unhelpful. Never refund. Again, DO NOT GO WITH THEM! Bad service all over the states. I'd go with Verizon or T-Mobile.

I walked out and went to sign up for Sprint because AT&T charges company BYOD customers IN FULL for 2-3 billing cycles while the 'get around to auditing you.' T-Mobile, Sprint, Verizon all kick in your discount IMMEDIATELY or REIMBURSE you if it doesn't kick in on the first billing cycle. AT&T didn't care to honor my discount from the first billing cycle, offer a reimbursement and tried to get me committed to a contract where I was liable for up to $80 extra per bill because of their poor auditing process. They let me walk out, didn't care and I called customer service and they didn't care to help. Poor customer service, not competitive, ripoff, deception.

Beware of buying phones from AT&T with insurance. They replace new phones with refurbished phones that don't work and that's exactly what happened to me. They give me a 300$ second hand phone to replace my new 1000$ phone. When I was explaining this to the AT&T person on the phone they couldn't even understand what I was saying because the replacement phone was so bad. When I told them I wanted a new phone to replace my new phone they told me they only had 2nd hand phones to replace the phone. What they're actually doing is taking recycle phones to replace phones that are covered under the insurance.

This company does not deserve my 5 stars. My grandma bought this company for me and my mom. My mom pays for the company and then other days, my grandma pays. It's like sharing a pie. Now, we were always using our phones. Texting, Playing Games, using the hotspot. The 1st billed gave us a message saying you've been charged (This amount), And, another amount. Now, one day grandma got the bill. (In the mail) And, called us said "Have you been using the hotspot a lot? ‘Cause they have been asking us to pay 1,000 dollars.” I fell off my chair. 1,000?!?!

We switch cell service providers to attempt to save money by bundling our cell service and cable service. What a mistake!!! AT&T promised us a rate lock on DirecTV of $25 per month if we bundled our services and we quoted a monthly charge with was $50 a month lower than our current service. This sounded great... Now the fun begins. We had problems with our service, one of our devices wasn't working correctly. We were told it wasn't added to the data plan so AT&T said, "Sorry but it is going to increase your Bill $10 per month. That's not so bad, haha." They never said that change would also negate the promotional deal with DirecTV, because we made changes to our service. DirecTV up $25 per month.

We got a great offer in the mail to add DirecTV to our service line up with AT&T. We called and got the service at said price 19.99 1-12 months 43.99 13-24 months. Offer code **. We got our first bill. It was not the discussed price. No biggie just an oops, right. I called and spent over 4 hours on the phone being tossed around. I was told that DirecTV would have to be the ones to fix the price. DirecTV said they did not even have a record of me being a current customer. I finally gave up and had my service disconnected. This is not what I wanted but felt as if I was left with no other option after 4 plus hours on the phone. We are now out all of the time spent getting it set up and the time I have wasted trying to get anyone to help me. Plus a 100$ for the wireless Genie that we only used for a month. I am so upset that this is the way you treat someone that has been a good customer for over 10 years.

Worse internet Reception. They don't want to send technician. Many times that I call the customer service and technical to solve our internet problem but still they can't fix. They said they refresh our internet blah blah but still problem for internet occurs. Very very poor customer satisfaction.

I actually called DirecTV because I moved and wanted to use them at my new address. They talked me into upgrading my husband's phone. Evidently they added a line when they did that so now they expect me to pay for the other line. My account was available for upgrade, I have 4 family members currently paying for 4 lines so why would I want another. To make a long story short I called to get this extra line taken off and they are wanting me to mail his phone, he is currently using and mail it back with an upgrade.

We called on the 2nd. of January 2018 because our phone bill for number was getting way too high!!! This phone is only a wrecker line for emergency wrecker call for the city of Memphis police department. We have this phone line for over 47 years. We don't make calls on this line. We don't use long distance. We only take incoming calls and roll the number over at night. So when the bill kept going up for $77.00 to over $134.75 we called to try to get the phone bill lowered so they said if we put the number through U-verse the bill could be lower so we thought, “Okay they know what they are talking about.” So we had an Installation set up for 01/08/18. The technician shows up and starts working then around noon he said he was going to lunch. Okay no problem. But we had no idea that our phone was not working until we check it because we haven't received any calls on it. No dial tone.

I ordered watch with special offer. Never opened box. Soon as received watch I took it straight to USPS. Told I would receive full refund. They refused to issue a refund saying the watch had been in my possession. Suppose to have 13 days return. They lie and cheat at every opportunity.

After spending hours on the phone trying to set up online access to my account I finally made it, only to find out that unlike any other business in the world AT&T does not offer the option to go paperless without giving them your checking account information and allowing them to auto-bill your account. Now I know why Archie Bunker called AT&T Arrogant Thugs and Thieves!!

This Netgear device had issues from the beginning. Devices could not find it, when they finally did, it was super slow. Now it does not work at all. I have made several calls about the device that I had purchased. The first call was within a week of purchase. The Netgear Nighthawk device has never worked properly and now it does not work at all. I am using my cellphone as a wifi hotspot. On one of the calls about 2 weeks ago, I was promised that a new unit was being sent out. This was because after the other calls and countless time with tech support, the issue was unable to be resolved. Then I followed up because I had not received the replacement and was told that there never was a replacement ordered. I spent another half hour or longer with the customer service chat line and was told that I needed to take the unit back to the store to have them diagnose the problem.

We were sold our service for fiber optic internet. We paid for our service for over a year before fiber optic was actually available; then we were told we would have to pay even more to receive the service we were told we would get when we switched to AT&T. Our internet service with AT&T was extremely inferior to our previous service.

Stay away from this company! Very deceitful! They will lie to you, charge your account, tell you that they are sorry and after hours and hours, do nothing to solve the problem. Leaving you more angry than when you started. Not same AT&T. Even the people who work at the AT&T store say something is weird and not right! When everyone is saying the same thing please listen. Save yourself a lot of frustration and money. This company is now a scam!!! Do not give your credit card number and do believe anything they say when trying to get you to sign up for DirecTV now. They are liars.

I got the BOGO deal. I was told I could pay off the phones early instead of 24 months. I did so I could go to a new service because I can't get service at work. They will not release my phone number for the remainder of the 24 months which is 13 or I will be charged for my free phone.

I switched from Sprint to AT&T due to rumor Sprint merging with T-mobile which who I don't like. I've been with sprint for 12 yrs. Anyway I had remaining balance of 257 dollars on the phone installment. I paid my last normal bill with Sprint. I walked into AT&T and was told that I can get up to 650 dollars credit for switching from Sprint to AT&T. I was reel into a deal I can't refuse.

By far, and I do mean BY FAR the worst of the WORST experience I have ever dealt with!!! I tried signing up for DirecTV and DSL internet since SUNDAY!!! I have been LIED to (telling me someone is on their way to install DSL, when no one was coming (for 2 days)) and I have been giving the runaround, I've been transferred to EVERY single department. No one could help me. After checking my credit and credit card information on Sunday, today they are telling me I don’t have an account with them??? And now I am waiting for a supervisor to call me back which has been since 9 am this morning! VERY UNPROFESSIONAL, BY FAR THE WORST OF THE WORST CUSTOMER SERVICE. -5 STARS. STAY AWAY!!!

We ordered a plan for our business and been charged for another one, however, they will not send you a receipt confirmation with the plan and price whatsoever. I am here all morning trying to get a hold of a manager, but they pass you along like a ping pong ball without resolving anything, then suddenly the line disconnects (in the US, right?) and I start all over the process in reaching out to them. This company doesn't deserve our business America!

Many loyal customers of AT&T are experiencing the same issues. If not for others sharing I still would have their old internet service/modem and be unable to use their wi-fi on my iPhone. When their home internet service, wi-fi, does not work you automatically have to up your cell service plan to a higher amount of gs. I originally had 1g for $50/a mo. That plan was discontinued so I had to switch to 2g for $60 a mo. + tax. When my husband was in the hospital dying my home internet wi-fi would not work on my iPhone 7+ so I went over my allowed usage and had to up the gs on my cell plan. Because of the high price I attempted to switch back to my original service and was told I could not do it until my next billing cycle. I was told I must call back on 1-11-2018 to return my bill to the original 2g ($50 per mo. plan???).

The service is Horrible at my home (as soon as I pull into my driveway) and does not work better with a microcell. They prefer you use wireless service even though I have an unlimited data plan. My 1st bill for 2 cell phones for days was 269.00. The 2nd bill I added on my 2 children 416.00. The 3rd bill was 325.00. They claim it as because the bills are prorated and it takes 3 months for credits to be applied to the account. In the meanwhile they told me the phones were buy 1 get 1 free but charged.

AT&T is the WORST company to partner with. I have been with them for YEARS and recently have come across some hard times. I had thought I set up a payment arrangement when I made a partial payment but per a rep it did not go through. Mind you I have paid anywhere from $400-900 a month for ONE phone and DirecTV. They shut my service off on 01/09/2018 and REFUSE to offer any assistance even though I have been a loyal customer in its entirety. I have offered to allow them to EFT the funds on my payday and they still will not do anything to help. I am currently switching to Verizon as my contract is OVER and I am DONE with ATT!! I'd advise you take your business ELSEWHERE, you will thank me later.

We have been a loyal customer for over 13 years and decided to walk away due to TERRIBLE customer service and EXTREMELY high rates. It has been over 48 hours and I’m trying to receive my unlock code for the cell phone that is entirely paid for. Every call the customer service is hitting new lows from telling us off to hanging up on our faces.

Order AT&T internet service and offer 75mps speed. The tech came to install the service which took two days to complete. Even after the two days, my speed never reach over 30mps. My son could not even use his Xbox or I could not download files needed for work. I call AT&T to cancel the service and even spoke to a supervisor. The supervisor just explained how sorry AT&T is for not being able to provide me with the speed I needed and I would still be charged for the setup fee of $99 and two days of internet service that I didn't even have. Do not go with AT&T. They are not a stand up company and the whole deal was a scam.

I wanted to upgrade to a smartphone. I talked with the team in retention and they told me that due to the fact that AT&T had upgraded the plans it offered consumers and that I had not renewed my contract in a number of years, I would be able to get a new plan for myself and my family at a lower cost than my old plan. Unbeknownst to me, retention will tell you anything to get you to renew your contract. AT&T told me they sent the new iPhone which I was very excited to be receiving. Over ten days later no iPhone.

I have 6 lines with AT&T, not because I love what they do, but because everything else is roughly of the same quality (I used to have Sprint). At least AT&T has technology compatible with the rest of the world. Now I needed to remove one line and leave 5. It turned out that it was not possible to do this complicated task from UI either on desktop or mobile (which I think is a feature, although I doubt that it brings any extra money to AT&T but a lot of grief to customers and additional work for their customer support). Not only it doesn't have this option, the help page that is supposed to explain how to do cancel service/remove line talks about everything but not how to this (a cruel joke, one would say).

I was an AT&T Wireless for about 10 years, starting with my first cell phone. I only switched because my husband got a significant work discount with another carrier. In 2016, AT&T's switching promo seemed too good to be true, so we came back. Turns out, it really was too good to be true. From day one, I've had constant billing issues. AT&T has a terrible habit of changing prices and fees without warning, forcing its customers to jump through hoops to get answers and fix problems. Your promotions are also quite misleading. No matter how many questions are asked up front, unsavory surprises seem to pop up once the bills come in.

I had AT&T for about 6 months. After 6 months, we decided to transfer to Verizon due to bad reception at my house. After I cancelled, I was expecting a bill but I never received a bill by mail or by email. However, today I received a past due fee for a bill (for $1200) that was never sent to me. I called and asked if I paid the bill immediately if they would remove the fee, they said no. Verizon has much better service and is cheaper BTW!

I've been a loyal Wireless customer for 5+ years and a DirecTV customer for a year. Yesterday I spoke with multiple people at AT&T for roughly 4 hours wanting to upgrade my phone. After getting transferred around I finally connected with a supervisor in loyalty who offered me a promotion that I accepted. After speaking with her for longer I actually decided to switch my cable TV, fiber internet, upgrade my phone, and add a second line onto my account. While she was processing my order, we disconnected.

I was a customer of AT&T Wireless for 11 years, going all the way back to the Cingular Wireless days. Multiple times I had encountered unsatisfactory customer service that nearly caused me to switch providers, but I opted to stay with AT&T out of convenience. The final straw was when my iPhone stopped working after nearly two years of use, so I went to the AT&T store to replace it. The employee at the location was extremely rude and completely dismissive. He refused to offer any assistance at aside from telling me the price of a brand new iPhone. I was so upset that I told him I was going to switch to Verizon. He laughed and said, "Okay. Bye." Within one hour I was a Verizon customer.

I won't go into many details, but after 20+ years without ever having a problem that wasn't solved with one phone call, I've been over billed, lied to, and generally treated like I'm an idiot! I've tried customer service and been hung up on, their forum and been told to do what I have to do (I've decided to cancel everything and pay the fees), and finally private messaging to ATTCares, which has gone unanswered now for 10 days. I have wireless, internet, and DirecTV bundled and was promised a $300 gift card. Promised a credit for what I assumed was over billing because I complained! Haven't heard from anybody. Haven't got the gift card or the credit. After reading all the complaints, I don't think I have any choice but to bite the bullet and cancel all services and pay the early termination fee. I believe that, in the long run, I will save a small fortune!

The program documentation is ironclad. All one must do to make an informed decision to avoid being baited and switched is read the 10,000 or so words of fine print. Fair enough. My problem is that the program was misrepresented by the salesperson at our local AT&T corporate store. Her name is Lisa. Lisa said, "We take your phones and pay off your balance at Verizon." The first part was true. She did take our phones. The second part was not true. We paid our $1K+ balance at Verizon with little help from AT&T.

This is the 2nd time we have upgraded our phones with AT&T and both times have been an utter disaster. Their staff members are so unqualified that it took almost 2 hours to upgrade 2 phones, and then they did not even provide us with the proper supplies to return the phone. The first time they KEPT the phone at the store! So I had to go back and get it when the threatening text messages and emails started showing up. The next time they never provided the return slip or padded envelope that was needed. Even though they told us it was in the bag. We had to go back 2 more times to get everything we needed. Now a month after we sent the phone back, they still have not processed it, and it is still showing on our bill.

Surprisingly AT&T resolved this issue. I received a call from a gentleman who works in the office of the president of the company. He offered to credit my account. I should have to complain to get my problem resolved but I was impressed with how it was handled after I complained formally. So kudos to AT&T for stepping up for me.

I was absolutely disgusted with the overall customer service with AT&T. About 2 weeks ago I upgraded my internet with them after 8 years of service with them. Home phone, home security, internet, and 5 cell phones. The actual purchase of the upgrade was fast. After that it was downhill. They told me a technician would be out the next day between 12-4 to install a new modem and router. So we took the day off to wait which was acceptable. Until he never showed up to install the new equipment. So we had to talk to several AT&T representatives that day to get the upgrade. So after about 2 hours on the phone they said it took 24 hours for the upgrade to actually take place. So then we waited the 24 hours for the upgrade to take place... it didn't.

My phone was working last night and this morning it woke up to it had leaked the ink on the inside of the phone and nothing happened to it. Went to store. Said only thing they could do is make me pay off the phone and buy another. Yeah how ridiculous is that. Not my fault. The phone did what did. So I can even see the screen but can hear everything but I have to continue to pay for a broken phone monthly that I can't use or pay it off of 250 and still won't be able to use it then pay for new phone. Hell no. Not my fault what had happen to it. I can get it fix but be about 100 to 200 to fix. And they only take phones back after 14 of first signing up and don't care about that their customers have no working phones as long they get their money. They are getting as bad as Verizon. Getting too big headed and all about the money so no one should ever use them and go to a different company. I will be.

WOW! In October a little gal called "from AT&T". Asked if I was happy with service and was there anything AT&T could do. I told her it would be handy if I got just one bill for DSL and Cell phone. "No problem," she says... "Let me just pull up your account..." She says they are running a special and she says she can really rev up my internet speed and if I add U-verse TV I'd pay $10 LESS on my bill. What a deal! What a special! Well no... Still have no combined bill. She more than doubled my Cell bill...

I have been with AT&T for 5 years. Within the last few months something changed and I cannot receive service for 95% of the time yet they won't provide a solution to the problem while I'm paying my $100 bill monthly. It seems like I am paying for a service I am not getting. Tech support couldn't provide any answers and the online chat people were just rude. Tech support told me to update my phone, which I can't do because I don't get a signal. Drove 40 miles into town and sat at Truckstop for a hour to do the update which didn't help at all. My husband is paying half the amount through a reliable local carrier. My contract is up in March 2018 and I'll be switching the day it's up. I have stage 4 cancer and phone service is a necessity. I can't even dial out on the phone without 4 or 5 tries. Totally fed up with AT&T.

Absolutely ridiculous what I have gone through with switching over from Verizon to ATT. Don’t do it. Stay with whoever you are with. The switcher program has so many loopholes. There absolutely no way you will get reimbursed what they say they will do for you. As soon as these phones are paid for I’m getting off ATT. I’ve talked to so many different departments. It’s not funny. I don’t think anyone knows what each department really takes care of what. I’ve had to be switched between 3 different people before I spoke to someone that actually helped me. And from the get go I talked to a guy that told me I wasn’t going to have to trade in my phones cause I wanted to keep them for backups but no. The last person I finally talked to said I was going to have to in order to get reimbursed the almost 400 that Verizon debited from my account that ATT said they were going to take care of.

When I signed up for high speed, ATT did not cancel my DSL or dial up. They continued to deduct about $50/month for 18 months. I tried calling into customer service. Got no satisfaction. Tried going into center. No satisfaction. Finally went to bank. Bank representative called att DSL. Finally someone said I had TWO ACCOUNTS. And YES, att had been taking out of my bank for DSL & high speed for 18 months. AT&T has agreed to refund 8 months only at $50/month. What about other 10 months? That was in Oct. I have yet to see check. I want all 18 months at $50/month NOW! Since then I have talked with two others who had two accounts like me & had to fight to get one account dropped.

I wanted to buy my son a new phone for Christmas. On at least three separate occasions I contacted AT&T to find out how the plan worked since I have the older Unlimited plan. I was always told the same - the $40 line access would drop to $20 and the additional charge on the bill would be $3.34 after the $20 line access discount. I finally decided to do it and even ordered the new phone through the Customer Loyalty Department to avoid the $25 "Upgrade Fee".

After ordering a phone and it being back ordered for 2 months (after an agent told me it had shipped) it was cancelled. What does AT&T do? Be rude to me and tell me the $50 credit is all they can do for me. So over 6 hours of my time trying to figure out what’s going on and still no phone is worth $50? No way. I’ll be going elsewhere.

When trying to switch our business account to AT&T we found the staff at the local store to be far less than knowledge. After speaking 3 times on the phone to arrange the purchase I arrive at the store, 30 min away, walk in and am told the CEO has to be there to sign. They had only spoken to me and never mentioned his prior to my arrival but it was the first comment out of her mouth when we exchanged greetings. This was following my having to call the business customer support after speaking with the store twice because they could not/or would not (I am unsure) answer the questions regarding a business account. The business customer care is another level of rude that I have never experienced when dealing with customer service.

We ordered 2 new iPhone 8’s 4 months ago online. One of the offers AT&T offers is to buy back your old phones for $200 credit per phone. When we received the phones, I went down to a AT&T store to have my phone programmed; at this time I asked one of the associates how to return the old phone to get the $200 credit? I was informed to send it back in the same box the new phone came in and use the label inside... AT&T MISTAKE NUMBER 1! I received the correct packaging in the mail after I had already sent the item using the info I was given at the store.

After wasting more than two hours of my time to ask what my options are to join AT&T I was mislead when the agent sold me a package that he says I would only pay $145 and one time $50 activation fee and that was it. When I get the first bill of $234.00 I almost fell off my seat. I call customer service and they say I was enrolled for $165.00 and I may have to pay additional taxes. I didn't even bother to waste any more time. $234.00 down the drain I could have used it for Christmas gifts for my daughter. I had no choice but to cancel my service.

I purchased a second phone with an online offer for free and I was in the AT&T store when the salesman helped me through all of it. I was told that I might be charged a couple of installment payments then it would stop and I would get those payments credited back to me so that would make the phone free. After 4 months of paying installments I called to tell them the situation but they have no idea what I was talking about. After an hour and two operators they told me they found the promotion and was applying it to my account and it would reflect next month plus he gave me a confirmation code.

I have been a long time cell phone customer with At&t for several years and have never had a problem until the last order I placed. I ordered their promotion of BOGO on the note 8 and added a line, I also chose to switch to DirecTV and was assured the phones would be here by Christmas. After 3 chat sessions (which I have transcripts of) and 5 phone calls I learned they would not be here by Christmas, that was disappointing but I let that go. On Christmas eve I got an email saying my phone had shipped, phone singular. I called them and was told that one of the phones I ordered was back ordered but it should be shipping soon. On the 26th I started a chat sessions to see if they had a ship date on the second phone because the first was due to arrive on the 27th. I was told that the second one should arrive by the end of the month.

Read the negatives and then... believe them. I spent months on end dealing with AT&T, literally, months. Everyone there is incompetent it seems. I have a written chat log going on about my issues with AT&T, simply reiterating my issues. Ridiculous! If you have a chance to leave, do so. If you have an alternative option, take it!

I had a sales rep knock on my door on 12/19 - caught me at a weak moment so I agreed to switch service from Spectrum to AT&T for internet & DirecTV for television. Technicians from both companies came out to install on 12/21 so I'd had internet for all of 5 days and then, midway through the day yesterday, my internet account was CANCELLED. Despite talking to 4 different people (Jem, Patrick, Omar, Mark), spending 1.5+ hours on the phone, and being hung up on by Omar (**), NOBODY could seem to tell me why or how this happened.

I've been with AT&T for over 8 years, my average bills & payments are $350 a month for three lines. This month, I had a insurance claim on my bill which made my $550. I call in for service issues. The rep took it up herself to set me up with a payment date I didn't ask her to do. She set me up to pay $554 on Dec 30, I didn't find that out until I went online to set up a payment for Jan 4. That's when I called in. Three reps bounced me around claiming to be a manager or in higher customer support. They send the call to a friend next to your name. I found that out because after Her Slick fast talking She said, "Sir I can't do it on my end. I'll have see if a manager can do it." Which that's who she said you was. Totally liars. So I played along. Then she comes back to the phone. "I sent my manager a text and send said we can't extend it." I've paid this people every 4 - 5 of the month. This is how they treat a long time customer.

Been with this co. For a while due to military obligations missed a payment arrangement but don't RATE a 72 hr extension on payment. What in the damn Tarnation... And was giving false info by the representative. All they care about is your monies no matter if your reasoning makes sense, guess they all about the cents. Cancel services fast and avoid like a bad rash. Semper fi.

I received support after getting my issue escalated. Still not happy it had to come to this, but at least my issue was resolved.

Decided to buy my son Wi-Fi for Christmas, can't be installed for another week because of "difficulties in the facility". Reschedules the appointment with the lady, Wi-Fi people don't come. Apparently she messed up the order and gave the wrong number to the technicians. We call them and get it rescheduled AGAIN for the 28th and we finally receive our internet. My son was very upset, as this was what he really wanted for Christmas.

Was a customer of AT&T in the past as well as several of my family members. I was a cell phone customer years ago. This experience was not too bad until I wanted to end my contract which I had met all their requirements and was all paid up and did not want to renew. Their reception was not all that great compared to others and I needed better reception for my job purposes. So when I went to close my account they tried to get me to sign back on and I refused. They also were going to make me change my plan if I got a new phone which I also needed. I made it clear I was not interested. And wanted to close my account. I paid my last bill and my phone was disconnected. My plan was a $25.00 a month and came to about 30 plus dollars a month with taxes and any overage charges.

I have to give AT&T 1 star because that’s the minimum requirement. This company is a fraud. There are too many problems with this company... but the main problem is unacceptable is keep sending the bill even though I already canceled the service and returned all the items couple months back. Please don’t walk but RUN away from this company.

I signed a bundle with AT&T on 12/11 (Phone, Internet, Cable). AT&T made the appointment for cable installation on 12/14 from 8 AM-12. The technician showed up at 12:30 and did not have the proper equipment. He had to come back and showed up at 4 PM. I had to burn a whole vacation day to twiddle my thumbs waiting for them. AT&T scheduled the internet installation on 12/19 from 8 AM-12. They even sent me an email the night before confirming the appointment time. They did not show up at all. I called AT&T at 2 PM to get info as to why. The customer service team told me they were sorry but the best they could do on the install was 12/29 (10 days after they missed the appointment they made). I asked to speak to a manager whom told me that someone would come to install my internet on 12/19 from 6-8 PM. Nobody showed up!

This is got to be the worst cell provider ever! AT&T is so manipulative and deceitful about everything they try to sell you! Every store I have gone to has had the worst customer service and they have not helped me with the problem I had! My daughter's tablet was due for an upgrade and it's like pulling teeth to get this accomplished with AT&T because they want to upsell you as much as they can! We have even reached out to the ICO of AT&T, Katrina **, only to be met with horrible customer service and a sickening attitude! We've been playing phone tag with her for over a week now only for her to regurgitate everything the employees at the store have already told us! They will not bend over backwards for you, they will not do anything for you without taking everything they can from you! This is a horrible company so beware...

Several times I've called been told one thing but they end up doing another. This last time was the last straw. They straight out lied to me, I had called about my bill because I was getting charged for stuff that I wasn't told about. After being on the phone with a customer service rep he told me he was able to get my phone bill down from $317 to $209. I was good with that. A few days later I checked my bill it was still at $317 so I called back. They tell me that the rep I had talk to was wrong and they couldn't do anything with my bill. I told them I was never told about the extra changes and told them exact same thing I told the other, they said they would open an investigation, but that was all they could do. But my bill is $317 so I said I wanted to return the one phone but was told I couldn't, so I asked why I was lied to and they just beat around the bush.

I've been having a terrible nightmare since I hired AT&T. The bills are always a surprise. It never meets what we agreed. When the salesperson sells you the service, the bill will never be like he promised. It is disappointing. I would never recommend AT&T to my neighbors and friends. Now I have to be stucked to this expensive plan which I did not hire, otherwise I have to pay a cancellation fee. If you are choosing a company, do not hire AT&T. Both cellphones and home TV and internet service bills are mysterious.

Being charged for phones I returned. The customer service team has been telling me different things. Some are saying that my returned devices have been received and a credit is being issued and others are saying it’s in process. It’s like this for over a month. I have spoken with 5-7 people and they can’t tell me a straight answer about my credit.

Tried buying 2 new Samsung J7 phones last night. My wife has a 7 year old Samsung Evergreen. It completely died last night. She is in a wheelchair and needs to keep an operating phone at all times. She was wanting to get a smartphone but the Samsung J7 was the best for our budget. We are both retired. She is disabled. I went on live chat to get her a phone also. Thought maybe could a deal by getting 2 phones. First agent I was talking to was going to let me have 2 j7 with no activation fee and free shipping and my monthly bill would go up $8 for my wife's phone since I was on next already. He wouldn't charge me anything for my phone.

Manager would refuse to acknowledge me in the store when I continually asked to speak with a manager. After multiple requests to see the manager, she rudely came over to me not saying one word or making eye contact. Then when the problem was resolved, not by her, she walked away not saying one word. It was very rude and blatantly offensive. Store location: 9310 S Eastern Ave #112, Las Vegas, NV 89123.

I have been an AT&T customer for over 10 years. I recently traveled to Ethiopia to serve on a humanitarian aid trip. I incurred international roaming charges that were inaccurate. I was given a credit on my account to correct my bill only for AT&T to take the credit back and not honor the correction. What business gives a customer something and then takes it back? Where is the integrity? I would not expect this from any business, but certainly not from one the size and experience of AT&T. That is simply: Bad Business!

I had a weak moment and decided in order to leave Comcast I would sign up for AT&T Uverse & Internet. I talked to customer service and chat online with AT&T as well. They encouraged me to do it online. I started the process of doing so and for some reason my order changed to DirecTV in the midst of the order (I did not select it). I changed it back and started over again. I went through the all of the steps and submitted the order after getting reassurance from the person I am chatting with that all we end up correct.

Paid off my device 7 days ago. "The only way to unlock the phone is through the online portal," they say. I call after 3 days of trying to unlock my device. Get a case number, then on the "resolution date" they tell me it will be done by end of day. I wait a completely other day and try again, no dice. Call to get my device unlocked yet again. They close the old ticket with no resolution, and create a new case, extending the process out another 4 days! I have chatted them for 3 days in a row, and called for 7 days in a row. The "manager" just reverts to regurgitating the same information over and over and tells me they cannot communicate with that department because they don't have a phone number to reach them.

Don't use AT&T and I had very bad experience from them. I canceled the service and I ask them don't ship the device but they shipped back. They did not refund full initial payments and charged first month $290. After vacation got this bill very bad and called customer care and keep following up. Note - my order was cancelled before ship the device but they ship the device even cancel asking me pay for services. I don't know number and account not even open the box.

I called three times and no result. I am just tired of ATT their customer service. Everything they do is a scam. I called for my phone warranty. They sold me U-verse TV. They told me I am getting the phone in four days. And I called this morning they said they have nothing in their system for my phone warranty.

AT&T is by far the worst phone company ever. I would not recommended it to anyone. They are the most expensive place and they don't know how to treat their customers. They don't help you in any sort of way. They’re all about their money. I been with them for 5 years and never once was my bill not high. They overcharge you for everything and they don't let you know there are hidden charges with this company.

Last December I opened an account with Sprint because I wasn’t happy with AT&T. I was not able to port my number from AT&T because Sprint was not in the area that the number was from wish I could have. I called later that month then have my AT&T service shut off. Was told I would receive a last bill for December. I did and I called to make sure in January that the service was shut off because the phone was still working. It had not been so I argued with the customer service tech and it was to be shut off.

I have 2 years DirecTV contract, and when I signed up I was told my price was locked for 24 months. Like a month ago I received an email saying that my DirecTV price will go up so I called to find out why and the agent told me because I have to add 2nd service to keep the same price and then she offered me switching from Verizon to AT&T. Her offer was iPhone 10 and get 8 Plus for free and my DirecTV bill will be 35$ instead of 55$, and my total monthly bill will be 130$. I said, "Let me think about it." I went the AT&T store and they said this offer is not exist. I called customer service and the agent was so rude so I requested to talk to Supervisor and while I’m talking to the Supervisor she hung up on me.

I have been on the phone with ATT for 2 hrs and still on the phone trying to modify my order from being shipped to my house to being able to pick it up at a store. I have been transferred to 10 people. Horrible experience. I would honestly like to just cancel my service. Every time I call them the customer service reps are not trained to handle anything and you will be on the phone over a hour...

God forbid you ever have any issues with your service...every time you call someone will answer the phone that knows almost no English. Called about 22 times for help, each time no one could help me because they don't know any English words beyond their prompted script. I did not know my pin or favorite restaurant which was "Fuji Sushi". The one time someone with decent English answered he told me it was "sushi". Not only did they put in my security answer wrong, but they couldn't even use common sense to figure out I was saying basically the same thing. I have been without internet for a week now, and I'm going to be charged for it. Every time I call I want to just hang up.

I have been with AT&T since they were Cingular Wireless and have been paying several hundred dollars a month in a phone bill. The customer service department don’t care about the common customer. All they care about is getting a paycheck and trying to see how sarcastic they can be with the customer. They pass the buck to the next department and no one takes ownership of any issues. The more frustrated you get that seems to fuel them to become more argumentative. They offer service and don’t stand by what they offer. More concerned about getting a customer more than trying to care of existing customers.

I have had AT&T for as long as I can remember, and I wish I had never used their services at all. My internet at home is a whole other problem, but my cellphone internet is horrible. No matter where I am, home, work, school, outside in the middle of an open field... I never have internet service. When I am working, I need my phone so that I can research on the spot and it has become impossible for me to do so. Same problem with the one other person who uses AT&T. However, the people around the my work who use Sprint and Verizon never experience any problems. They research, they share pictures... all within a few seconds. But me with AT&T I am constantly hitting the resend button and getting met with a message saying my data will be sent when I have service.

We switched to AT&T during a "free phone" promotion in November of 2016 with promise of 650$ prepaid VISA card per phone relinquished to AT&T. We had three (3) qualifying phones. We never received the prepaid VISA cards. AT&T still has the equipment. I started making monthly calls in January 2017. When I got my first full bill I was being charged 20$ per line for free phones. I paid the amount due with a promise of seeing the discount on the next bill. February my bill was even higher so I called again only to be told that it was due to proration of my internet and DirecTV with the combined billing. Still getting charged 20$ per line for phones. This process has repeated every month since switching.

2 months ago paid to upgrade phone and have been charged with another and line I do not have. Have spoken with 42 people and over 70 hours on phone with them trying to straighten out the problem and have been lied to every time. Then service was cut off when they promised me 2 days ago it would not be. I've had it with these people.

We had 2 cell phones and 1 IPAD. Unlimited data to AT&T is to cut off your service when you go over their idea of unlimited. We cancelled service on all lines in August. Sent phones back to AT&T in TX. One phone made it, other stolen by AT&T. Both in same box by UPS. They never removed IPAD. Do not go with AT&T, go to another carrier. Be afraid, be very afraid.

I joined AT&T on a family plan at the Boylston Street, Boston 02116 store and got an iPhone 10 and 8 with DirecTV bundle. iPhone 8 was in stock but 10 needed to be ordered. AT&T representative offered me a service of having phone shipped to store for pick-up which suited me best. This turned out to be an utter nightmare. I got a notification from USPS that they could not deliver because of “problem with address.” I went into the store and the store manager told me that I had to track the phone down myself, and pick up at the P.O. After a frustrating unhelpful conversation with the store manager I left wanting to terminate my contract and switch to another carrier.

Last year June I signed up for AT&T DirecTV Home services. Ever since, this has been my worst nightmare. Every single month I have issues with my bill being prorated. Sometimes my calls would be for up to 2 hours because they keep tossing my call from department to department and still no resolution to date. A friend convinced me to switch my cell service last year in November as well from Sprint. I was a little skeptical at first but I did anyway. For the entire month of January they disconnect my services because I received a bill for over $1100 and they couldn't find out what the issue was.

I traded in my phone in October and switched 2 lines from Sprint to AT&T and the sales guy was a complete scam artist. They give all these promotions but they don't give the full info. Oh guys that's their way to get you to buy the lies. Well long story short I submitted my switch and they approved me with the first visa but it took more than the 7-10 days they say and you have to have had the line with them for more than 1 month so it takes around 2 months if you are approved to get the visa anyways. Well, I chatted with Jose ** and he issued a new card because he said they both shipped the same day. A total lie because they were not even approved the same day and said it would be 7-10 days. I am not counting on it!!! Bottomline don't buy into the deceiving promotions. They just want to sell and that you pay because they are the first ones to call you 100% times when they want your money.

One of the worst customer service I have ever had. I have been waiting for credits for the last 5 months and I am still waiting on them. I will not pay my bill until it is all corrected. My service has been awful dropping calls, data very slow and not connecting but yet they want to charge me full price. I couldn't even get help after losing everything in Harvey.

This company is horrible. I have been trying to cancel my phones and have them unlocked for three days now with no success. The remaining balance was paid off three days ago and I was initially told that they would be unlocked then and there to only find out after trying to switch to another carrier that it would take 24 hours. I was then told, "Oh no," that it took 48 hours now. Today 48 hours later they still are locked! No one seems to know what they are doing!

We got a package deal with AT&T and DirecTV. Direct we had no problems. AT&T with the phone and internet a whole host of problems! A serviceman came and hooked up a line outside one day? LOL. The next day the equipment arrived. We installed as instructed. Service on neither worked. Called customer service and all they said was we will charge you $85 for a serviceman to come back out and hook your service up! Charge $85 to do a job they didn't do right when they were there first time? I don't think so! Told them to cancel everything right then and there and was told they couldn't do that, that I would have to keep it for a year then cancel. I don't think so! Told the girl I demanded to speak to her supervisor right then to cancel and she said, "Of course I can cancel for you if you must." Service Cancelled without it ever working!

I became an AT&T customer in September. I submitted my Help you switch information October 20th. Upon changing over, I turned my phone in for the switch over service. I was told by the representative that it would be 4 weeks. Online chat says 6 weeks. AT&T phone representatives says 12 weeks! My Sprint bill went into collections waiting for this rebate! Very disappointed!

I had a terrible experience with AT&T and I am in the process of switching carriers. About a month ago, I went to an ATT store to switch plans. I am a US veteran so a veteran discount would apply to my new plan. I showed the customer rep a copy of my DD-214, and he assured me that my discount would be applied. Jump forward to last Thursday, I called to inquire about ATT not accounting for my old discount in my old plan (for the days used in the old plan). Discovered after a lot talk that I would not even be eligible for the new veteran discount, and I had to call the ATT store to try to get them apply the veteran discount.

Filed a claim for my iPhone and they replaced with a reconditioned Phone. After getting about 3 different phones sent because of poor performance I took the latest one to an Apple store. They told me they cannot touch them because the phone was reconditioned with NON-Apple parts. So in effect the iPhone they send you after a claim is not really an iPhone. They do not tell you this when you get the Insurance. It is totally misleading. “Never buy the Insurance.” It is a scam! Much better off getting phones from iPhone store or getting at least Apple care for your Phone.

I had purchased 2 phones from them expecting that AT&T was going to pay them off since that was what we were told. But they undermined us by only giving us less than half the price. The salesperson is no longer there, the customer service is worse than Verizon, everyone we talk to lied to us and their promotion is the worse. So stay away from AT&T. Worse experience ever.

A few months ago my phone was stolen. A representative attempted to sell me a Samsung Tablet. Who does that? Know your audience. I was concerned that my phone was stolen. It got way worse. I wanted to buy my new iPhone from the Apple. The ATT rep held me hostage on the line for close to an hour then placed the ordered through ATT. On a recorded call where I said time after time I want to buy my phone at Apple. It cost more. I submitted a complaint and The Office Of The President credit $800.00, refused to remove the credit inquiry I never agreed to. She was very cold. Fast forward a few weeks my service was turned off. Called her no apology. She did get the service turned back on. Why would you disconnect customer's service when they just bought a new phone? That's nothing compared to what happened in September 2017.

I don’t even know where to begin but I’ve honestly had it with this company. The wireless service SUCKS. Period. I can barely ever FaceTime my husband because it doesn’t go through or text him because it doesn’t go through. Meanwhile my coworkers next to me have a different service and I see them FaceTiming whoever, just FINE. Texting is bad too. The line to send takes a full minute just to send. Who the hell pays to wait a minute to send a text? Is this 1997? I’ve called AT&T numerous times and they can never HELP me. They just talk around the subject and just tell me that “it’s the tower near you not working.“ OK, ya for months, it hasn’t worked? Such BS!!! They were also suppose to credit me $25 for the hurricane that hit us in FL and NEVER did. Ever. I’m paying a LOT for this nonsense. I get every phone company has issues but come on. This is happening every day!

I canceled my AT&T account mainly because there was not an unlimited plan like the one I found with Verizon Wireless. I went over AT&T data every month because my AT&T connection at home was weak and kept going in and out of service. Secondly, I've had some of the worst customer service experiences with AT&T, mostly in the last 5 years.

STAY AWAY FROM THIS COMPANY!!! I first called in to setup up services to a new home I just moved into. I asked for cable and Internet. Somehow the guy by the name of 'Mark' was able to give me a package with DirecTV and AT&T... Which I later learned was a HUGE MISTAKE!!! I was recommended by a family member to "stay away from that deceiving company and to cancel while you still could". So I called in, to cancel installations... which turned out to be a NIGHTMARE! I was transferred from department to department 10 TIMES!!! Because of lack of authorization to go through with canceling services. On the ninth transfer the guy by the name of Rick informed me that he would not to be able to cancel services (As the rest of them said) and that I would have to be transferred to another department.

AT&T sent an email the Friday after Thanksgiving saying my iPhone X had “shipped” and provided a tracking number. Turned out they had only printed a shipping label. The phone did not arrive at a USPS terminal until the following Monday afternoon. What type of diabolical plot is this? Now I have to wait for an additional four days for a “Priority Mail” package to be delivered.

I have had so many problems over the years, and have left and gone back a couple of times. I live in Alaska where my options are limited with what I need for my business. The latest was that I got charged roaming charges while I was on a cruise ship sitting at a local dock. We weren't even sailing and we were in my hometown!!! It cost me almost $200 for 1.5 hours of phone usage a HOME!!! They refused to adjust the charges because "Roaming applies while you are on a cruise"... But we weren't cruising! How would one know this... So incredible. You would think they would remove the charges upon proof that I was actually at home when the charges were made. I deliberately had my data turned off during my entire trip (of course starting when we left the dock). Maybe the cruise line gets a cut, I don't know... Very disappointed!

I have AT&T internet & DirecTV cable bundle. This is the worst business experience I’ve had in a long time. They have the absolute worst customer service ever! When I call & ask to be transferred to a specific department they refuse to do it saying they can help me even though I know they can’t & when they finally realize they can’t help me again they transfer to the wrong department & I go through the same thing over & over until someone finally disconnects me. It’s like it’s all done on purpose. Everyone is in a different country overseas & no one can help you or understand what you want.

I spoke with a rep yesterday and was quoted two S8 phones for the price of one when we traded in one of our S7 phones. Today I called and was told they wouldnt honor what was quoted yesterday unless we added a new line. We have 5 lines already, plus Directv and they knew that when we were quoted that offer. Today I spoke with 5 reps, one chat person and a manager and none of them would help. Horrible customer service. Especially when we are trying to get two new phones to keep our service with them. I guess they just don't care about their customers.

My service ALWAYS works. I love it. And I save $15 a month with 3 lines. Although there are less expensive wireless carriers, very seldom am I without WIFI.

I was scheduled to have my wifi installed. For one there was an error on the account even though the day before it was confirmed with me that my install window is 8am - 12 noon. I called just for them to tell me that there was error and they wanted to change the installation date. "I don't think so! That is not my problem that you made an error and someone on your end did not do their job right." After being on the phone for 1 hour and 34 minutes I was told someone will come between 12p - 4 pm. It's going on 5pm. No one has made it here yet and I have been waiting for installation for 8 hours. I took off from work due to this and there was no offer to help with a credit or anything. I am only missing 8 hours work thanks to the great service they provide. Definitely left a bad taste in my mouth and I am disgusted with the service I have been given already. I can only imagine how long it will take to get the gift card I was promised.

I was on the AT&T website evaluating wireless plans to compare to my current plan. After multiple error messages trying to compose a plan, should have been my first clue, I started talking to the online agent. We went through our current phone types, what we use them for and how much data we typically use in a month. She was very polite and nice through our session. So we started discussing plan options and after a couple iterations, it was determined that the Unlimited Choice plan was the way to go. So, we started discussing the offers to transfer to AT&T and the options of credits and turning in phones. It was explained that the AT&T could offer up to $650 in credits. You can turn in your current phone, which ours were worth $200 of credit, but they would subtract that off the $650 of credits to transfer your line.

Today I was required to recontact ATT, after having parted ways 1.5 years ago. At that time, Jaime **, the ATT Mobility retail sales manager sat with me for hours after ATT locked up 3 of our 5 iPhones right before a big family vacation. We were attempting to switch to T-Mobile so that we could travel internationally with cell service. Although all of our phones were paid in full, ATT locked 3 of them and would not unlock. So I refused to leave this store until the phones were unlocked as I was leaving the country the next day. Jaime found a backdoor method to unlock our phones and I went on my way.

The wireless mobile of AT&T is great. Customer service is always very helpful and polite with customers. The Uverse portion of AT&T was rude and non helpful. They would also quote one price but when the bill generated it was always $60 or more from the quote. I had to call AT&T corporate several times to get the messes Uverse had created, cleared up. I still have AT&T wireless mobility services, including internet service, no router, and I'm happy with them.

Periodically goes out for no apparent reason or at least something stops working and need to restart router; has happened 3 - 4 times in past year or so. TV routing service works very well though.

I cancelled my plan and transferred the number to Verizon because AT&T gives me no reception in either of the two hospitals where I work. Unfortunately, the AT&T bills to my credit card didn't stop. Two months later, I called their customer service rep who was apologetic, promised the bills would stop and said he'd reverse the current month charge. Of course, that never happened and the next month I got another charge. I tried AT&T customer service again, and finding they would not offer what I'd been offered the prior month filed a complaint with the BBB. At that point, I heard from some character in "the president's office" who promised to stop the bills and to reverse THE CURRENT MONTH'S bill. He did that, and the BBB closed the complaint, though there was nothing concerning the prior month bill.

AT&T is untruthful concerning their promotion giveaways of cells phones, TVs, etc. Their billing is also awful with adding charges on to your bill and lowering rates.

3 times that I have tried ATT Uverse. I have canceled them due to moving or bad quality and they continued to bill me all three times, it has been a circus trying to get them to stop billing me. Now they have put a collection on me! I have perfect credit (no late payments ever). I do not owe this. I canceled with a letter certified return receipt they still won't listen and don't care. It's their way and that's it. I can't do anything! They say pay and ruin my credit. WTF. This company is so incompetent.

Each time I've had to deal with AT&T I've been shuffled from one person to another and have not found anyone with the authority to help me. I've literally spent hours on the phone with no resolution. My most recent experience was while helping my 94 year old mother who has Dementia. AT&T sold her a DirecTV yearly plan that she didn't need and when I called to cancel and get a refund they refused claiming she had signed up for the plan. It didn't help at all when I told them that she had Dementia and wasn't capable of deciding on a plan. They charged her several months of service and a $160.00 early termination fee, Reprehensible!

While I have issues with their rate changes ATT is an excellent provider of internet services. Should any problems occur they are resolved via an excellent customer service department.

Ok. Called to set up AT&T internet Friday the 17th of November. Said it would be on the 22nd. Called back said, "Sorry. Will have to be on the 28th." So I asked to speak to a supervisor. Got hung up on three times. Over 5 hours of time wasted until I talked to a supervisor that did nothing but try and charge me. More bad review. Would rate negative if I could. Thanks.

I have been unable to call my elderly father for over one week using my cellphone. I dial and wait for the call to go through and then hear a click as if someone has answered and then soon after, the call is disconnected. This happens repeatedly. I am in Maryland, he is in Florida. Other family members can call him from other states but I can't. I spent over an hour talking to four different AT&T techs last night -- one I hung up on. All are in foreign countries. (This is not the first time I have sought help fixing this problem.) The tech I spent the most time with eventually wanted to transfer me to someone else when he finally realized he could not help. I could not sit on hold any longer and hung up. My mother died two weeks ago. It is Thanksgiving and now I cannot reach my father. Today I go talk to Verizon and will be buying a new phone and changing providers.

ATT has good customer service and Phones. The only issue I have ever had with ATT cellphone is that the reception inside the building where I work is not good.

I called the day I was moving Nov 16. The rep said no one could come out for 3 weeks Dec 6. My husband called back a few days later and they said they had openings within a few days so I had an appointment scheduled. We received a confirmation email. I called to confirm the day before they said yes they’re coming out. I called the day of my appointment half hour before the window was done that they had given me they said it looks fine just wait. I called back 20 mins after they said, “Oh it looks like your request never went through.”

I have paid my phones off. I have receipt showing phones are paid off, and AT&T tells me phones are not paid for when I try to unlock them. I have talked to customer service three times today and I am still getting no results.

AT&T is a scam! I switched from UNLIMITED PLUS to 6 GIGS shared plan. I was NEVER told that their "unlimited" calling and texting did not include international calls! I am currently stuck with a $280.00 bill for int'l calls plus $235.00 for switching and for transferring this plan to my 2 lines! In total my bill is $515.00! When I was expecting $135.00. These people are total thieves and they do not care about their "LOYAL CUSTOMERS". I am completely done with them. Send me to credit I will pay them as I can! To top it off the "free phone" I was given to sign a 2 yr contract isnt free if I cancel my plan now. The cost for said free phone is $500! I hope these people get what is coming to them soon and the company goes broke! I curse them!

ATT uses Asurion for the phone insurance. Asurion uses defective refurbished telephones to replace your lost/damaged phone. I made a claim for a replacement for the defective replacement phone at an ATT store on November 11. I was promised a replacement by November 14th. When no phone came I called Asurion, and they said that the phone was sent, and that they would send another. No replacement arrived. Clearly Asurion was just trying to placate me by telling me phones had been sent when they had not. I went back to the ATT store on November 18th, I was told there was no record of any phone being sent, and I was promised a phone by November 20th. No phone arrived. Asurion is completely unreliable, and ATT is fully complicit.

Horrible. Absolutely horrible. To start, don't be fooled by the millions of hidden fees the company does not bother to mention. The service is horrible, the timing of installation and arrival and appointments is absurd, they were 12 hours late resulting in a missed job interview. Customer service was no help I called on three occasions when the arrival time said between 8 and 11 AM. The first one said they would be there in 13 minutes which was made at 11:30, the next at 2:30 said an hour and the next at 4:25 said 10 minutes. I should have known better knowing the last time I had them come install WIFI, SIMPLE WIFI BOX AND SET IT UP they didn't arrive until 10:00 PM!!! Not to mention a $90 fee required that is not mentioned until after you make your appointment.

AT&T IS A ** SCAM! That's AT&T's "Terms of Service" - one of the most coercive and potentially detrimental open-ended, non-negotiable and one-sided contracts in America history and less than 4% of its customers have ever even glanced at it. It basically gives AT&T the right to do whatever they want, whenever they want. If that doesn't convince you not to do business with AT&T, I don't know what would. That contract - especially the part of the agreement in which AT&T can completely change any and all parts of the agreement itself whenever it wants - without the need to inform its customers - is not business. That's just fraud! Technically, AT&T can just terminate your service without any explanation and you would have absolutely no legal right to do anything about it! I personally don't do business like that. For that exact reason, I decided to terminate the service at my discretion and on my terms.

AT&T has always been a go to company for anything wireless, however they haven't published anything really earth shattering in quite a while. Although I say this realizing that I am not knowledgeable of all that they might have done.

I signed up for one of the ATT DirecTV Now packages. After the first month I was overcharged on my phone bill from ATT and had a separate overcharge on my bank account from DirecTV. ATT reimbursed my phone charges but DirecTV Now continued to over bill me 27.00 a month. The DirecTV Now representative told me that it will take me 2 billing cycles for the promotional discount to go through and I will see the billing changes and get a refund. After 3 months I had been overcharged a total of 90 dollars through DirecTV Now. So I called and they told me that ATT did not set my account up right and the best they could do is start all over and charge me 20 dollars a month with no refund. I called ATT and the rep's reply was “Good thing I work for ATT", that their customers have to sign a contract that says we can’t start a class action lawsuit.

My daughter and I recently upgraded to the iPhone X. AT&T prints you out a label to return your old phones, in my case they were iPhone 7’s. There were two phones in that box, since there were two upgrades, however AT&T claims there was only one phone in the box. Now they are demanding payment for it. The Post Office is shocked since they helped me packed them both for shipment. Beware of this fraud! Also, I too was a victim of the DirecTV scam. On another note, I just finished paying for a tablet I was told was free when adding a new line, then received outrageous bills for separate service to that line which charges were not explained to me at that time.

I was requested AT&T to provide me unlocked code for my two devices which I purchase from AT&T, I was disappointing as they are not provide me codes and protect themselves under the name of system error, useless.

I’m a poor guy that was on a GoPhone plan, and I wanted to upgrade my phone. I tried to buy an iPhone SE through AT&T’s website. First I purchased it and then two days later they canceled the phone because they said they could not verify my identity, even though I had been an AT&T customer for 15 years. Then I ordered it again after speaking with some representatives to verify who I was, and I paid $245 for the phone. The phone arrived but did not work. Ever. I never made a single call on it. I called tech support for AT&T (from a different phone), and they couldn’t help me. They sent me to Apple. Apple could not help me. I went to my local AT&T store that sold iPhones, and asked for help. They could not help me. So I sent the thing back. A couple of weeks later, it came back to me saying that the phone had been locked, and they couldn’t return it unless it was unlocked.

It all started on early Nov. I called to request info about internet and the rep mentioned about a wireless internet device called "Velocity" as an great alternative to get faster internet and save costs. He told me that his honest advice is for me to use this device because it was fast and cheaper specially because my plan was going to be upgraded to unlimited data after adding a 3rd line for the device to be connected. A big lie, when received the device I called to activate it and then is when I learned that I need it to pay more to upgrade my data plan to unlimited plus and that it would be $20 more for the extra line (which I was told) and on top the activation of $45 will not be waived (which it was not what I was told). I told the rep. that I didn’t want this device and that I would send it back and to please cancel everything.

I switched to AT&T last November, from Sprint, because where I live they didn't have good service, AT&T was supposed to buy me out of my contract with sprint, well they never did and left me with an $800.00 bill to pay before ruining my credit, and being sent to collections, well AT&T said they'd be sending my a Visa to pay back the money I had to pay out of pocket, haha. Well you can already guess that NEVER happened even after multiple phone calls and chances to correct the situation.

One phone would not work, GPS constantly loses signal and heaven forbid you attempt to call customer service... Waited over an hour and never talked to anyone, logged in and tried to chat and no reply. It is a complete joke, I will be swapping them soon.

I purchased 3 iPhone 6s from AT&T in 2014 on the Next Plan and paid for all 3 in full $2250 in 2016. I just tried to cancel my account and switch to T-Mobile and AT&T locked the phones and claimed that one of the 3 phones are stolen!!! So they are refusing to unlock it. How can they lock a phone that I paid for in full and being the account holder never reported it stolen. They are all crooks.

We moved and our contract is supposed to be done in one month. After our move we decided instead of switching that we would just transfer our services. Meanwhile I got an offer in the mail saying we would get a $400 reward card for transferring our services. So I called their dedicated movers support and I placed a transfer order. Instead they opened up a new account, added 4 TVs I should say 4K Service as well and put it in my name and kept my husband's account open. So we had two different services at two different addresses with two different account numbers and now they want to give me the runaround. It took a seven days to get things right and had a technician out here every single day because it was conflicting information in their system. I'm very upset. Yes they did give me $130 discount off of my $800 bill.

Deceptive practices. Was told that when I purchased a new iPhone (outright - as I did not want any contracts) that a special was being ran for an iPad for $99 dollars. When I received my monthly bill the amount was 3x my normal charges. Seems that the $99 came with activation fees and charges for a 2 yr contract. This was not explained at the AT&T store when I made the purchases. After several calls and hours of endless Holds & Transfers over a two week span. I decided to cancel the contract then pay the early termination fee $150. I am thoroughly disgusted with the resolution and feel that AT&T was taking advantage of their customers. There are numerous complaints on AT&T's sites and others. Please look into these practices, before more people are taken advantage of especially in these hard times. I would glad share my notes in detail if it will help others not being scammed. Thank you.

May God curse this company. I don't know where to start. I wanted DirecTV cable and somehow they connected me to AT&T rep who said he was going to offer me a tablet for $1. I told him I was not interested, they went ahead to send the tablet. After a month, they started sending bills upon bills. I called and they said, "Just return the tablet and we would not bill you again". I never opened the tablet when I sent it to them, I must admit I was hospitalized and thus was unable to send it on time.

Thousands of customers have made similar complaints. When will someone hold ATT accountable for false sales techniques? I only wanted to port a phone line. They told me if I buy a new iPhone 8 I’d get one free. They then offered to throw in two iPad for free. Never mention activation fee. Never mention monthly service fee. I explicitly told them I needed a cell bill for three phone lines under $200. Imagine my shock when I saw a bill for $541!!! I didn’t need two new phones. I definitely have no need for two iPads. Such deceitful practice. And to see how many other people are also complaining. The sales reps should be fired. ATT held accountable. And someone needs to adjust my bill.

AT&T is more expensive comparatively but the service and support is superior. We plan to 'pay-off' all devices and change carrier though.

8 years as an AT&T customer but for over two years I was seeing two billing dates on my statement. I still pay by my original the 24th of the month. In October I found out that there is a $ 5.00 late fee charge. I contacted them and they said was a mistake and won’t happen again. Whatever. I assumed it was over. Worst the November bill came up with a $106.00 more. I contacted them. They transfer me from one to another finally hang up on me. For years I transfer their money exactly by the original due date. They know this. I was wondering if I was their random victim?

I tried to upgrade my wireless service $66 and Internet $60 ($120 total). They told me that I would save a lot if I get DirecTV. I agreed to their estimate and ordered $135. After spending more than an hour on the phone, the summary of charges came by email with outrageous amounts (over $200), way above what I agreed and discussed with the "supervisor". I tried to call back and after 4 reps and more than an hour still can't cancel the order. STAY AWAY FROM THIS FRAUD.

Due to DECEITFUL SALE TACTICS by a store manager in 3/2017, repeated efforts to correct the issues, and the repeated volleying from one sales person to another, between U.S. customer service and another country as well as from one department to another with promises that the issue and the lies will be resolved --- I was offered a FREE Samsung Galaxy Note 8 by a representative --- no ties --- FREE. In addition, I purchased an AT&T Primetime Tablet both resulted in two transactions - 1. 51.00 2. 205.00 no installment plan for either. However, I received notification through text over a 2 day period that the tablet purchase was under an installment plan and amounts not authorized were charged to my bank account.

On the first day of the new Apple X iPhone, I went to my local Apple Store. I waited in line and they had 2 phones for me in stock. Of course, the local AT&T store had zero in stock. So, the Apple person inputs all of my AT&T information into his handheld device and receives an error message that AT&T can't verify my account. We call the 1-800 number given for AT&T--all the information seems correct. I live in a town that doesn't receive mail delivery to the street, so we try changing the address. No luck--now it's been over an hour trying to fix the problem. The Apple salesperson was a saint. So, I drive to the AT&T store a mile away, and he pulls up my account information--can't see anything wrong--can't see a problem.

I went to the AT&T store and was the first in line to order the new Apple iPhone X. Email from AT&T said I would be getting from 11/3-11/10. I chatted with AT&T three times in the interim they said they’re doing everything they can. Today 11/10 when I checked my phone’s status the dates disappeared and they just say “in progress”. Now I just got an email from AT&T saying shipping date changed to 11/24-12/1. What kind of lousy service is this? Defeats the whole purpose of going to an AT&T store if ultimately you're worse off.

They messed up our bill for 2 years and made us pay unnecessary taxes, because it's their fault initially they agreed to credit 50 dollars as courtesy which never came through. Now, they say they never agreed to give credit and they it's not their fault for us paying additional taxes. They were suggesting to get this resolved with City Hall. I used to love AT&T, they used to care so much and help wherever possible. They don't care for customers anymore even if they are losing accounts with more than 7 years of history.

Got a 24 month cell phone contract from AT&T. They provided a phone for a nominal fee. Paid a month in advance to begin the service. At 21 months the motherboard on the phone quit. No phone. After about three days negotiating on the phone with different representatives the best they would do was to send a phone to me which cost was more than the original amount paid for the phone. I determined then I was going to cancel my account when the time was up. So I paid two three months service for no service and went and got another phone and provider.

AT&T charged me a lot more than they said they would so I dropped them. Try them if you got plenty of money to throw away but I don't recommend them to anyone.

What I had when I walked into the AT&T Retail Store in Clinton, TN: Under no phone contract, No debt on my 3 phones, Unlimited data that slowed after 30 gigs. What I was supposed to have when I left 7 hours later: DirecTV with all premium channels, Internet of 50 speed, 3 phone lines, 1 Samsung Galaxy Note for $27 per month ($1,000 phone), 1 Galaxy Note Phone for free, 1 smaller Galaxy phone for $6 per month, 3 free Tablets, $399 in free accessories (wireless chargers, portable chargers, etc. etc.), a total bill less than $100 below what I was currently paying for AT&T cell phones and Comcast Internet, home phone and TV (DVR, HBO, Starz).

My wife and I can always depend on them... They are a great company and I can always depend on my phone all the time. They have great service worldwide.

Bill is too high for the service. Router can be going bad and excuses are made by C.S. TV box goes out and excuses are made. Box is rebooted by C.S. and lasts a little longer, then more excuses. But would Comcast be better? Probably not.

So far AT&T has been 'a good fit for me and have had no trouble connecting or no dropped calls. I only use phone a few times a week and this my "take" on it!

Lousy signal makes calling difficult. AT&T should upgrade their system as soon as possible. THEY NEGLECT RURAL AREAS and we have no service in most of our area.

The salespeople will avoid answering questions to make you purchase items. A salesman tried to sell me a Apple Watch which I informed him I did not need. He said give it as a gift. I asked if there was a monthly charge which he avoided my question and kept talking until I forgot about the question. I agreed and I paid $40+ for six months. From now on if I go in I only want what I came in for. No need to talk to me about additional items. I lost my trust in them.

AT&T may make it easy to sign up but when you try to go to another provider, they are slow, and their process is flawed -- expect a problem if you have to unlock your phone.

Many buildings and homes do not allow me to have service of any kind. Their web page is not user friendly. I often just call when I want to add coverage for foreign countries.

Simply the best!!! Very professional employees... From the phone help to the store people. I've been with them for over 15 years and everything has simply gotten better and that's spread out to their customers!!!