AT&T Wireless Reviews

I was having DirecTV installed when two other men showed up. They introduced themselves as "Outside Sales" for ATT. I had just purchased an IPHONE from Verizon and was not happy with the phone, so the salesman promised the following:

Where do I start; I had AT&T for less than 6 months. My bill has been ridiculously HIGH. I have two cell phones and two wearable watches. One of the watches keeps losing data plan and when I call into technical support they keep changing the watch plan and charging me more and more money. I can't keep up with this bill so when it is time to pay I don't know how much my bill is. It goes from $200 to almost $400. Every month it is something different. I call in. They change my plan to find something cheaper, then they fix the wearable watch situation and guess what – I get charged for changing my plan in the middle of the monthly bill and I get charged for my watch plan making it 5 to 6 lines. I can't cancel because I am being charged $1000 of dollars for the phones and the service fees. I don't like AT&T. They are terrible.

I went to AT&T on Nov 2019 to learn about their promotions. They sold me on their trade in promotion. My line would be free (I had to file a complaint with BBB to get that line free), 2 more lines received their trade in discounts, but the last 2 lines in the last 5 payments I made has not received their trade in discounts. Danny ** from AT&T contacted me and basically said, "Sorry AT&T can't help you with that." I asked for my trade in phones back and he explained they are now the property of AT&T and said there is no one else above him that could fix it. I DO NOT RECOMMEND AT&T. BE WARNED. THEY ARE THIEVES AND WILL NOT HONOR THEIR PROMOTIONS FULLY!

My mom went to get a new phone At the AT&T store on 4th Street in St Petersburg, FL. They (a young salesman) tells her there is a special for seniors, but it includes 2 lines but you don’t have to use both lines. Then she gets a bill for over $200 because they added a line to the acct. They totally mislead and scammed my mom. When I called them they said they could not delete the line. Just awful customer service almost to the point of criminal.

I am writing this review as AT&T charged me outrageously when I moved of ATT. I have 12 lines on my att account and we were with att for 10 years. We planned to migrate to Tmobile since we did not like the unlimited data plan. My billing cycle was ending on Jan 5th and on 4th we called att and asked that that we are planning port all our lines and couple of lines are on travel. They clearly told that it is okay. Even after your billing end your bill will be prorated so we have migrated all the lines on 7th and 2 lines on 10th of Jan and they gave bill of 480 $ for future months.

My phone stopped working a week ago and I was told by AT&T it was broken and I needed an insurance claim to fix it. A new phone was sent to me and my latest bill reflects the charge. I later found out someone was able to access my AT&T service account and get my service switched on to their phone. They used this to open several credit card accounts that led to thousands of dollars worth of fraudulent purchases. It wasn't until I was notified by law enforcement that I realized what had happened. I then shipped the phone back to AT&T because I was told to do so since my phone wasn't actually broken and they are still not taking the new phone charge off my bill. I have spoken with at least 4 different reps today and nobody will assist me, in fact, I was suppose to get a call back 2 hours ago. I have been with AT&T for over 15 years and plan to switch service providers as well as educate others on how unprofessional and insecure their service has been.

Service was great! Staff very friendly and phone arrived in less than 24 hours. Unfortunately however, someone ran over it with their car 3 days after we got it and without having insurance I doubt anything can be done and without having it paid for we can’t upgrade either.

After several years with AT&T, we moved one phone to another carrier and canceled the other phone in January. I received a bill for February. In an online chat with AT&T, I was told it was an error, there were no active phones on my account and to ignore the bill - it would be fixed in 45 days. I printed this entire communication in case it was needed in the future.

We are very disappointed in having to seek out other venues to ATT to get our situation solved promptly. We are a military family, from which we just arrived overseas to the UK on military orders. Months before moving we called & stopped in one of our att local branches to ask questions & be clear on how we could continue to stay with ATT overseas (since we have been happy with them) But after a conversation with a nice gentleman in California- it was financially impossible to continue service overseas.

Worst phone plan experience ever!! Be super careful with their extra charges. I was promised $40/line + tax & fee for 3 phone lines. I asked them again and again to reveal any other charges or fees, they told me to assure that everything was revealed. Then I was SHOCKED receiving the first bills. They charges for activation fee $30 each line, and other charges that accumulate up to extra $20/a line from what was promised. I called them and was able to remove activation fee, but not the others. I am now paying $60/a line. Their reps are super nice to explain the charges but still cannot give me a plan as promised. I definitely never ever going to place my trust in AT&T again. Please be aware if you are planning to enroll with them.

Just want everyone out there to know how AT&T treats customers who have been with them for over 20 years... My husband and I were going to Jamaica and I called and spoke with an agent who set me up with the "International Rate". He assured me that my regular bill would be changed to the other for 1 month and my regular bill would only go up about $4.00 for that period. After that, I would be returned to my regular rate. Period! I asked him 3 times to be sure... And he said yes. Imagine my shock when my statement came and my bill is $330.00!!!! Unfortunately, I did not save the chat with the agent so I have no proof except my word. I have been on the phone for 5 days trying to get an adjustment and guess what.... They gave me a $25 credit. No more! Even though the agent misrepresented the charges, I still have to pay!!?? Thanks for your help AT&T. NOT!! Just wanted to let everyone know... Thanks for letting me vent.

Been an AT&T customer for over ten 10 years. Last year decided to upgrade phones and by an AT&T employee suggestion switch from my veteran discount to an Amazon employee discount and also to an unlimited plan which made me lose an Amazon employee discount. Was never informed of anything. Because I pay my bill automatically missed that they had taken away my discount. After finding out decided to contact them and they rather lose me as a customer than credit me a discount that I could not get thanks to misinformation they provided me. Always knew I was overpaying for their service. I am thankful for what they did so I am finally moving on to another provider. Something I should have done long time ago.

Returned old phone on 12/28/19 after purchasing new phone. I have tracking code and confirmation it was received. First agent told me they see it was returned at a warehouse and credited the $126.57. The charge continues to appear on the last 3 bills and now saying they don’t have record of receiving. I got a new 11plus phone; do not need an old 8plus and returned it. I was on the phone yesterday for over an hour with still no resolution. I have been an AT&T customer for over 30 years and have two other lines with a monthly bill of $220. Their customer service is awful and as soon as I can get out I will.

My identity was stolen and was used to purchase services with ATT somewhere in Miami Fl, a place I have never lived in. One day I checked my credit report and there was ATT reporting me owing money therefore damaging my credit. This has been in 2018. Of course I contacted and complained about it to ATT and they requested that I show proof of residence which I did. I sent:

I was with Comcast with internet speed 75mbs, cost approx. $92. Then I switch to ATT internet, I got 300mbs @ $60, nice right!, wrong! I am crying ever since. Can’t break contract $180. It keeps buffering.

Very disappointing customer service. We have been loyal customers of ATT for the last 5 years. Initially we had a bundled service for wireless and the internet. We were offered a lifetime service of 70$ for the internet, when 1000gb was introduced for our area of residence. But after a couple of years ATT suddenly decided to separate our bills and we were charged 100$ for our internet. Despite our repeated calling we were refused and just pushed around to separate billing departments. It was frustrating to say the least that we had to spend more than 5 hours on multiple occasions to explain the bill!! Mind you we had not requested ATT to separate our bills. It was on their own whim and fancy and without informing the customer that this decision was taken.

Buy-one-get-one, phone promo offered me in an AT&T store in Jan 2019. From the very 1st bill, I've been paying TWO installments. Promo not applied to the account. I am 14 months and 6+ hours of my time (total) into trying to solve this error by AT&T. Numerous visits to the store (where I must wait in a queue), numerous phone calls (placed on hold), endless apologies & promised "escalations" YET... both installments are still showing up on my bill each month. After 14 mo of apologies and "we will fix this", I was told today that the promo was only for $20 off one phone installment. That is a blatant untruth! Bottom line: If you enjoy the thought of paying more money than you should be AND working hours and hours for FREE in an attempt to solve any billing errors that may arise on your bill and then being lied to... well then AT&T is the provider for you!!

AT&T by far is the worst company for customer service. They called me a liar and would not credit the money they owed me. The trainee in the ATT store accidentally cancelled my insurance and I found out the following month when the bill arrived. We had purchased a new iPhone with an Otter Box so decided not to keep the insurance on that line. The rep in the store cancelled the insurance on the wrong line causing the Tier to go back to start. Now instead of paying $112 for a replacement I was charged the full amount of $225.

IMHO, terrible company as far as customer service goes. The wireless is nothing special in East Denver. Can't talk in the basement like I can with other carriers. I signed up on Black Friday at Best Buy for the $70 plan. Got billed $100 for a plan I did not agree to. Went into an AT&T store off of Chambers north of I-70, sat in a chair literally for 60 minutes before I walked out. Not one word from either employee. Unbelievable to me that they couldn't even acknowledge my presence, much less wanted to assist me. Since no help there, I called AT&T. I spoke to 3 people over 55 minutes, they all took my info, heard my concern, passed me on to someone else, as they could not give credit. After the third time of going in a circle, I hung up.

I had ATT Prepaid for 11-12 years. No discount price for seniors or low income. The $300 per year deal is ONLY for new customers. They don’t value existing customers. In this county, service is spotty in the mountains and for many years, only ATT and Verizon gave good coverage... but there are new service providers! ** uses ATT towers and charges HALF the price! $20/mo for the exact same service as ATT! And when I discontinued my service with ATT, they refused to refund me anything.

AT&T made me pay for a full month of service because I missed 'their deadline'... the first day of their billing cycle... to cancel. One of my phones had already been cancelled a week prior to their deadline. I cancelled the second phone just hours after the start of my new billing cycle. I contested. They would not budge. By the way, I called ** and received a better phone package for under $53 per month. I was paying over $128/mo with AT&T. Interestingly, ** uses the same cell phone towers as AT&T plus T-Mobile's towers. It makes almost no sense to keep paying the higher prices of AT&T.

My experience mirrors several others who have posted here. Maybe it's time for another 100 million class action lawsuit for this bigger than thou ripoff team. It goes like this... After many years as a consumer of their services We Switched carriers and terminated service for cellular and forgot about wife's tablet. (Note: tablet had phone number but could not make or receive calls and used ((0)) ZERO data. Monthly cost for tablet was $5.00 Five Dollars. Noticed a $50.00 FIFTY DOLLAR charge on bill after service cancelled and called to voice my concerns, I was informed that the once 5 bux a month tablet now cost 50 dollars a month for some nonsense reason.

After being ripped off by AT&T years ago while on a family plan I should have learned my lesson. They had signed me up for a third party texting service that charged me ten dollars a month to send me a text saying there were no new events in my area. This went on for about 5 months before I noticed. Turns out they had done the same thing to a bunch of other people and lost a class action lawsuit for over 100 million. Although if they stole 500 million then who really lost? I never got my money back and I’m betting a few million others didn’t either.

Cancelled account but missed tablet. Called to cancel that service following month, ATT kept billing. Said they could not reach me to confirm but That information not correct, they granted me a credit for incorrect billing. Later denied credit without telling me. I filed a complaint and they told me upfront that the complaint would be denied.

Be aware of billing scams by AT&T!! When I started my cellular service with AT&T, their billing was for services going forward, which means that when you pay your bill, it is for services you will use in your next cycle and NOT for services you already used. It is easy to see because when you sign up, your first bill will be for two months of service. (To pay for your first month and to "pre-pay" your next month of service.) But when you disconnect, you will be told the opposite. You will be paying for the service you already used. Yeah, right. It means that AT&T has stolen from you one month's worth of payment, and there is nothing you will be able to do about it. After 11 years, they tell me that they can not go back that far, but when you ask what their current policy is, they will admit that you "pay before you play."

I've been an AT&T customer for years and never had a bad experience until now. I wanted to add a line and device to my service for a son who lives in another state. I went online and was asked if I wanted a chat; since I didn't know where I needed to start, I opted to do that. I was assured this could be done and that my son would have his phone that day. During well over 3 hours of chats with two different agents, I was told my son could go to the store and pick up his phone. I have all of this in a printout of the chat.

Was really happy with their charging format, always had the best reception no matter where I went...pricing was fantastic. Decided to go with them because of reputation and cost. Loved the feature if I didn't use on a particular day, I wasn't charged...and if I made even one call, I was charged, but no limit as to how many calls, only paid a daily rate.

I've been dealing with an issue with AT&T since October 2019. I have spent countless hours on the phone with different customer support persons. Most recently with a lady from retention named Barbara. I switched 4 lines from Verizon (who we had been with for 25 years) over to AT&T. We had an in-home expert (Roderick **). He told me and my husband that when we switched our lines over I would only need to pay my parents two lines off. He also said since I was trading in my phone, AT&T would pay the $650.75 balance that was owed on it. I even made sure to double check asking him “so if I pay my parents phones off do I have to do anything else?” Roderick responded with “nope, AT&T will take care of the rest”.

Please don't make internationals calls with your AT&T service unless you have a prepaid monthly plan, they charge me 3.00 dollars per minute to call Spain from USA. This rate is very excessive. After more than 10 years and 8 cell phones lines the only reason to stay with them is the reception inside my house. Unfortunately no other company have a good reception on my town.

I really wanted to give ZERO stars!!!! I have been a customer with Att for 15 years plus. The customer service is a joke, the app is a joke! The customer service reps claim to not be able to help but then refuse to provide the name and phone number of their supervisor, stating they aren’t allowed. We all know that they are fielding calls and there is someone above these people. The customer service reps are extremely rude and condescending. One actually laughed on the phone! They all need to go through training - AGAIN! The app just spins and takes forever to get into. When the user is in the account, the app just shuts down randomly.

I had been a CellularOne/ATT customer for almost 25 years and have never been treated so horribly. I was traveling for work, having coverage issues to the point I had to pull over to make a customer service call. After I was able too speak to a live att person, I was told there would be a $5 charge for me to make a payment over the phone. I asked for a courtesy payment waiver and was told no.

Somewhat limited choices but appreciate the unlimited plan, which is better value than competitors. I comparision shopped for weeks before choosing this plan. Had a different pay as you go plan previously and it ended up being more expensive due to overcharges.

I had AT&T for years and instead of getting the best deals my rates kept on getting higher over the years. When calling to find the plans I could afford, they turned me down and didn't do anything to fit my budget. I was paying too much for a limited service and I think that AT&T overcharge their customers.

On 1/16 ordered a new phone. Was told I would received a new Samsung watch. After waiting a month the order was canceled for the watch. Call 3 times and each time watch was reordered. Each time order was canceled. Then sent to ATT store but told there was nothing they could do. A lot of running around for nothing. Thinking about switching.

AT&T doesn't have the reception service it once had. The plans seem to expire or change too quickly. Buy it and recommend it to a friend and it is not available anymore. Data rates are too high in comparison with competition. Family plans too expensive.

I only pay 45 dollars a month for 8GB of data and unlimited talk text. You can’t beat this value. The signal is also very reliable. Customer service has been excellent as well. It’s also easy to manage your account online.

I actually would NOT recommend AT&T to anyone else simply because they lock their phones. Even after your phones are paid for and your contract is up they still simply refuse to unlock the phones. That is a dirty way to do a person and a good way to give yourself a bad reputation. Also, they slow their data way down after you gave used so much and it does not take much to use up your limit. Save yourself some stress and go with another company.

With this plan, I was able to do a trial run with my teenager. I added his phone as a part of my plan, so he could use my services; but I was not under contract with his phone. At any point, I would be able to cancel the phone without penalty.

ATT is a well known company and I think that’s how they get away with giving you almost nothing for something. Their service is hit and miss sometimes and right from the start they start hounding you to buy more minutes or data right from the start. They are a greedy bunch so beware.

Using At&T pre paid plan is simple. They offer a number of plans which you can change anytime according to your budget and calling needs. Call quality is excellent. No problem with cell tower connects, Payment plans are debit card or credit card or bank auto withdraw, Online support is always there and text notifications easy to read.

They lie to get you to purchase phones. They separated my phone accounts and overcharged me monthly. They refused to give my credit for combining my phone lines. It took me 6 months of being passed from department to department before they finally combined my accounts and offered a credit that I never received. Then they proceeded to send the bill to collections even after promising to pay it. Then they tried to take an unauthorized payment.

I tried AT&T at least 3 times over several years, primarily because I was told that they provided the best service in the area. Each time the results were the same: no coverage/service in the house or with-in a mile. "Customer Support" would default to insisting that I purchase a new telephone, an "upgrade" which would cost considerably more than the telephone that I'd already purchased. The first time I followed the "recommendation" losing my initial investment because AT&T wouldn't accept a return of the "old" phone (purchased only 2 weeks prior).

When I had the prepaid service it was a no brainer. No hassle. Just pay your bill to continue service. Their customer service was helpful when I had to go into the call them or go into the store, I would recommend them.

Sale rep. don't know anything and lie to make sales I was happy with Metro. But holiday special switched to At&t. Was told 120 was going to be my bill. Then 2 months in a row had a $300 bill. Called and complained. And was told, then don't know why sales rep. gave us that price. And that are bill was going to be 160. a month. And that there's nothing they can do. Do bill anything sales rep promise. cause they lie. Even customer care said, that everything we were told was wrong. So now stuck for 2 years with a company that lies to make sales.

I have Been a loyal customer and still am for over 20 years. I am having issues that were not my fault, they are ATT fault, and no one seems to be concerned or gives me a resolution. I cancelled Uverse and internet over 4 years ago, ATT kept billing me for the services, I did not find out until last December, they only credited me for 4 months and no one seems to be concerned about the years of overbilling. That is my money that you ATT took from my automatic bank payments. Even though I cancelled those services and returned the equipment. All this is in the notes. I have talked to over 20 different people within ATT and no one cares. This is absolutely unacceptable. Now you send me a surveys to do what?

They are really unlimited. I'm really not a phone talker & text little to moderate. But data I use constantly every day to research, shop, check my mail, read the news, listen to music etc. Never been slow down. Now if I just could keep Google out of my phone with their so call picking out things for me.

Low cost and auto pay make this a good value. When I’ve contacted customer service, which hasn’t been very often, I’ve gotten quick friendly service. I’ve been with them for ten plus years and would recommend them.

Acct ** if anyone at A wants to verify. About 5 hours of total conversations simply attempting to avoid a 52.3% increase as I was coming out of my 1 year rate on 1/19/20. I called on 12/29/19 and was told verbally that I would be locked for a year at the last year rate (call at 1:02pm eastern and told by Jenny). She said it would take a bit and to call to confirm on 1/28/20. Odd to be asked to call after, so I called before and It was false. The best offer was $233.17 on 1/25 by Shwerwin. I cancelled and returned 2 boxes on 1/26 and pulled everything on 1/31 and was told they could not cancel due to an issue with the phone port but would prorate back when done. Another falsehood.

Hello, I have been a customer of AT&T for years. I recently bought a phone Note 10 Plus and my reception and wifi reception has been horrible on both my wife's phone and mine. What is very disappointing is the customer service I have received. This started about 3 months ago when my Edge 7 gave out and I had to replace my phone. I got the Note 10 plus and my cell phone reception and wifi reception has been horrible. I work as a Real Estate Agent and communication is very important to me and my clients. I tried everything with AT&T but after all this time they are unable to help me. They would tell me a supervisor would call me back and I would never get a call back. They would tell me they were escalating the issue and that I would get a call back form that department and never got a called back neither.

Not only can you Never reach an agent in the US, the overseas agents have no idea how to properly resolve your issue with a reasonable time (over 2 hrs and they still couldn't resolve a billing or appointment concern). OR they take all your information, have you waiting forever and then tell you you have the wrong department or you are disconnected. Too bad AT&T doesn't really care about customers and the service provided.

I have to continuously let AT&T know I don't have the bars that I pay for. My phone doesn't have the strength or reception that I pay for... this results in weakened reception. Dropped calls. Calls not going through.

I was a Verizon customer for 15 years and I switched to AT&T. When my two year contract was up AT&T deactivated my line without notice or a late bill, still charged me for service, and assigned my number to somebody else. I now have to use my new number to make a text list to my numerous contacts over the last almost two decades and let them know my number has changed.

Run. Run quickly.. RUN AS FAST AS YOU CAN!!!! The customer service is shockingly bad... Once they have your money ATT no longer cares about your service. My 75 year old mother's landline went out. Also her wifi was no longer working... She tried contacting ATT on her own but was constantly given runaround along with appts scheduled but no one showing up. My mom had no phone service for weeks... I thought maybe she was having problems because she is a bit hard of hearing so I took over to help. I called ATT on a Friday and explained the problems...no phone service, No wifi.

I use my prepaid Samsung android for everything from phone service to running wireless internet, YouTube TV and more, (I even edit my business website using this phone). After 10 years (& a couple upgrades) my prepaid rate with autopay is still $40/mo. With great coverage area and zero $ roaming. It's a great deal.

I have had the AT&T GoPhone plan for years. Have never had a problem with the service, never have an issue connecting or with dropped calls. The plan fee is inexpensive. I am very happy with this phone service.

The phone itself works fine, but the service is alright. In the beginning, I had many issues with payments and minutes being lost because I'd forget to pay for the minutes; any remaining minutes were lost. No grace period. A grace period would have been helpful especially with customers who have more important things to do than think about making sure their prepaid minutes are available. Also, annoying message when I'd make a phone call telling me I needed to add minutes. Okay, okay!!

AT&T prepaid plans is really awesome for a single person or retired. If you don't use much data. Low cost is more affordable than any other plan I've searched. You also save $5 with auto pay. There only 30 day commitment. No contract or penalties. You can bring your own unlocked phone or purchase one from AT&T.

I have been dealing with this same issue for the last few phone bill. I had my family phone block from making international phone call and now I got a bill for $265 est on top of my phone service for international phone call and the service rep and manager I talk to only agree to pay half only. I'm very disappointed with them because we been in business with them for over 10 years and we have 4 line with them. Att please help me resolved this issue because I really don’t want to switch company.

All they want is money. They don't care about loyal customers. Been with them for 5 years with NO disconnection. Needed them to work with me over 100.00 and they refused. Customer Service reads from a script and they don't listen to their customers. Their final answer is, "how will you be paying today?" Trying to speak to a Supervisor is ridiculous! The representative will do everything he/she can to convince you that no one can make any changes. You literally have to yell at them to get you to a Supervisor, then the wait for that is 30 minutes long! I finally got to speak with a Supervisor and she extended the payment by one week, which is what I requested. However, I also requested that the payment be directly debited from my account on file.

A prepaid phone from AT&T gives me enough talk and text to meet my needs plus 4 th of internet. I downloaded my favorite apps including several free games. The phone is reliable and the cost not too bad though I may look around for a better bargain at some time. There wasn't a lot of choice in plans without a contract.

I advise people to stay away from AT&T. After being a loyal customer for 10 years they charged me a roaming data while I was on the cruise which I not even used it and they can't even waived it. I'm very disappointed in how they treat customers. They do whatever it takes to get your money and they don't care how loyal you are to them.

There is NOTHING good about AT&T! I repeat NOTHING! I have had them from cell service to internet and they are TRASH! If you can use ANYONE else DO IT! This company is the epitome of how a company shouldn't be allowed to be!

Not bad. I can pay bill from my cell phone. Reminders are a good thing. Texting is also a plus factor. Have been with them for and I have not had any problems with them for billing. And that is a God sent.

Whenever a holiday comes, it seems I have no service. I think they prioritize contract customer and leave us prepaid by the wayside. The service and data is not that good at all. Why poo you can be in the middle of a city and not find a single wifi spot.

A one year prepaid card costs about $100, but the minutes carry over only if you extend your service at the expiration of the card. If you don't extend your service by buying another card you lose any unused minutes. After a few years, if you use the phone only for travel or emergencies you could lose several hundreds of dollars of minutes if you don't buy another card.

This is to update my review of AT&T Wireless on 2/7/20. My next bill was finally corrected from $112 to $75 for the second billing period. I may or may not stay with AT&T. I'll make final decision after I get my phone unlocked in March.

Last year I had no phone service at home. Called customer service. Said they couldn't send anyone to check tower signal since I was only one in my area with problem. 5 called every day. Finally day 7 was told 4 others in my area reported same problem. They sent someone to check tower. Never got credit for the one week lost service I was promised. Year before CS told me I was using so little data I could save money by switching to a lower GB plan. I did. Bill went up 10 bucks! Just changed to T-Mobile.

I called AT&T to plan my service while traveling. I got back to a bill $223 over what they quoted. Called for an adjustment to reflect what I was quoted and they offered $50 off my bill. I've got 5 lines two phones on installment and have been there for probably 20 years. They would not honor what I had been offered. I paid them off and am about to sign on with their competitor. They seemed to not care at all. Who am I but one of millions of customers?

My daughter and I already had service with AT&T but went in corporate store to add another line. Her husband had a Galaxy S9+ and the rep told him if he ported his number and added that line to our account they would trade his phone for an IPhone 11. We did. Our bills were reflecting a charge for a new phone each month. Have called customer service so many times and think we had it resolved only for the next bill to have those same charges. We have been hung up on 2x and one of those was a manager. The last explanation we got was the promotion started the day after we were in the store. Well someone had to tell us about it. We did not know any of their future promotions.

Went to local AT&T store to upgrade phones and add a line. Told by employee who was an area/district manager that if I added Direct TV and had direct billing my “total package” would be a certain price. Signed contract. Got nervous about price and called AT&T. Got the run around from the person talking to but he verified price. Did not realize DirecTV was not included in bill until got a call that TV being shut off unless paid bill with late fees. Called AT&T to be told that the price I was given was only for the phones, that the promotion price that I was told was a year was only for one month, that the price of DirecTV was more than when signed agreement, and that I had to call a request bills be combined.

I am trying to find a way to get out of my ATT contract. They have the worst customer service in the cell phone industry. If you speak with a representative and they give you wrong information and are disconnected which seems to happen a lot when calling them do not think they will honor what their reps say because they will not. A representative can give you wrong information and you make plans accordingly however if they plans are not completed, the next rep nor the Managers will honor what their reps state and they will not pull tapes to review. I was told the tapes are only for quality and training not to determine if they have trained their reps properly and to confirm what they are telling customer. If you can find another cell phone company please do, try your cable company but stay away from ATT. They will not honor what they tell you.

After filing multiple agency complaints, Lisa ** from AT&T Office of the President refuses to resolve or acknowledge my complaints. She has given generic responses and does not value me as a customer. Ms. ** has been rude and condescending to me on multiple occasions. She also refuses to let me speak with another person in her department or her manager. It’s truly indicative of AT&T’s poor customer service to have this type of representative handling complaints.

At&t internet new line service is worse. When I buy the new line for my home internet. Whatever representative tell me about fees it’s not correct. When I called and said when I am buying the service at that time they told me there is no charge for installation. After installation they charged me so I called and they said there is charge. I notified this person I talked and said no charge when I am buying the service. There is no response and I need to pay. Then after only one month I use the internet and they send me two bills for 70$ each. This is ** service. Never buy please. When I told them you said you are doing recording whenever we talked with representatives and open. If I am wrong I will pay you double and their reply is sorry we can’t do. Ha ha ha ha the service is **.

I went into the AT&T service center in Colorado Springs, CO for a new SIM Card to my cell phone. Rather the Store Representative was unable to provide me a Free SIM Card unless I agreed to upgrade my Unlimited Plan to the new Starter Plan.

Beware of this people. When you call them they promise many things so that you sign their contract where you are subject to change without notice and price change etc. Beware of this crooks because after I was a customer for a while I closed the account because they kept changing my plan without my consent and they sent me to collection because after all they will be a tax break for the amount they created out of the blue. Beware of this crooks.

I have a family wireless plan with AT&T. I had disabled international calling on the phones as in the past we were unexpectedly hit by large bills because the kids accidentally dialed an international number. But I noticed large international call charges on phones with international calling disabled. I was told that if you start a WhatsApp international call on WiFi and the call switches over to to AT&T network because of poor WiFi connectivity then it gets charged as an international call on AT&T at $5/minute. I said that is absurd as I have explicitly disabled international dialing. They said they could not do anything about this. This is truly unethical practice and I (who on an average spends about $4000/year with AT&T) am very unhappy. I told the supervisor that I was pissed about this and will take my business elsewhere. I was told that they don’t care if I do. Absolutely pathetic!

Not only is the product grossly overpriced but the service I feel is not as good as they claim it is for my coverage area. Dead zones and poor coverage in my area of central Minnesota. Not to mention the fact that every time I call in for customer support it seems like pulling teeth to get anything done and takes forever. Most recently I have found that the way they lock and unlock their devices to their network is almost criminal. Upon switching network providers for some, not even all, just a few of the lines I have for a business account one of the devices they had unlocked.... they didn't really unlock. They just said they did and never supplied me an unlock code, sent the approved email with a blank where the code was supposed to be.

After being a loyal customer for 7 years I decided to switch service providers. When I started their no contract plan (I brought my own phone) they prorated my bill which I understand, however when canceling my plan with 22 days left on the prepaid service they tell me they don’t refund unused portion of the prepaid service. Note AT&T always charges for service a month in advance.

My service was disrupted for my business during an agreed payment arrangement. The past due amount of payment was made. Service was disconnected and the full balance to include a reconnect fee is being charged to my account before my services are restored to my business. Regardless of payment agreement of difficult in meeting the balance of payment. I feel that I am being punished by applying a payment force to me in order to pay the complete balance plus restore fee just to continue my service. This is unjust to the everyday consumer and should be fixed to offer a payment option for me. Thank you.

I switched to AT&T because they were offering a trade in promotion. I received my trade in envelopes and went to the Post Office to send the phones in the prepaid envelopes provided by AT&T. One of the items showed that it was delivered on the Post Office tracking site, but the other 2 showed in transit so on January 16th, I called AT&T to see if they had received my trade in devices.

Warning-- don't believe the hype about rewards cards, no activation fees, etc. They'll promise you anything to get you to switch and once that happens, your first bill reflects all sorts of charges that you certainly weren't expecting. If you're lucky, you'll call customer service and connect with a representative who knows that they work for a shady company, and they'll offer you some credits toward your account, but it won't compare to what you were promised in order to make the switch. I'm still waiting on reward cards from ten months ago.

It all started about 2 years ago when AT&T (They) stopped sending detailed accounting with my statements, without notice or asking for permission. I called and They said that I would receive the detail with the next statement, didn't happen. This happened numerous times and still no detailed accounting with my statements. Then later, I tried to pay a wireless bill by phone using the phone number on their wireless invoice, and it seemed to work, except later, I found out it was posted to my Directv account instead. I called Directv to try to resolve the problem, but they told me that they could not transfer the payment to wireless because of some "system error". A few months ago They stopped sending me paper statements, without notice and without permission.

Save yourself the aggravation and use any company but this one for wireless and cable t.v. service. They take customer service to new lows and show zero respect for their customers. They will bleed you with premium fees for outdated services. I've never been treated with such contempt.

We just switched our company from AT&T and never want to go back to dealing with there nightmares again. Customer service if offshore with English being a second language at best. Does anyone else think it strange a communications company would utilize a whole group of people that cannot communicate well to the general public? This is just indicative of the noncaring attitude of management at this organization. Call customer service sometime and watch just how long you wait on hold speaking to a machine that 9 times out of 10 cannot help you and then get transferred to a India to get marginal help.

This used to be the best company but now it has gone to the dogs!! I called due to cable and internet issues, couldn’t get fixed over the phone so a tech comes out. I assume it’s fixed after he left. By the end of the night I had to call again. Same garbage...this is now the third time someone is coming out for the same problem. You guys need to send out professional trained people to do repairs, not rookies! The fourth tech is scheduled to come on Thursday, but I will probably be done with AT&T by then. SMH!!!

I've been an ATT customer for 50 years. But over the past few years poor customer service has prompted me to drop their internet service, landline service and two months ago, their mobile phone service. On the latter, I had a credit of over $80 that they never gave back to me. I called, chatted, messaged via FB and even tried emailing corporate execs, but never could get an answer. Finally, I complained to the BBB and was contacted by a rep with a heavy foreign accent who told me I would be receiving my refund in 6-8 weeks. Well, yesterday I got it---in the form of a Debit Mastercard! What in the world?!!! Not even VISA that I can use with most businesses. I had to go thru the trouble of going to a 3rd party website, registering with my personal information just to request a check to be mailed---which I should receive in about 2 more weeks. What happened to the great company. They are not even third-rate anymore. I will never go back.

I went to their store - 911 Oak Tree Road South Plainfield NJ. The sales person gave me all false information to sell two mobile phones and an additional line. They mentioned I will be upgraded under BOGO (BUY ONE GET ONE) plan which will give me one phone free with purchase of another. Not only this they brought me down on my data stating as per plan I have to downgrade and buy an additional line. I did all that to get a surprise that I was actually sold 2 phones (not one) on full price and an expensive data plan. I reached out to the store multiple times and their behavior was rude and arrogant. Virtually -"Don't care after the sale".

In August 2019 I saw an online offer BOGO and ordered a new Samsung 10 on my line with an addition of a new line which will have a free phone of Samsung Galaxy 10e. This was a available only online. When I clicked BOGO link and ordered the above mentioned, the order went through with no warning or alert. I got the phone and used it for a month. The credit for free phone was credited. So I called the customer service. The rep said it would take 1 to 3 months. He said it was backlogged. I called back after 3 months. The rep said I did not have the unlimited data plan and that was a qualification. I did get details until I persistently called for few weeks. I escalated this (I think) to higher managers in customer service. Here is the problem and here how AT&T cheats on customers.

I called to get my cave-man phone device upgraded in SEPTEMBER 2019 because it was completely dead. I was overseas at the time when I called. I asked to have it shipped to my home in the US. The REP. was friendly and helpful and it took less than 20 minutes. COME OCTOBER I had to call again because when I asked friends and family to check on my order, there was no package to be found. I called again and the REP. could not understand why it had not moved from the warehouse. He promised to put it on priority. I asked him what that meant and he stated "It will be shipped out the next day."

AT&T and assurance device service are scammer!!! (It’s a con company the way they set up their customer service) that’s how I felt it. Just long story in short! (Stay away from at&t phone service and at&t device partner assurance device service cus they really bad customer service.) Instead go with Verizon, t-mobile, spectrum. Wasted many days and hours on phone for nothing. I’m going with Verizon phone service... **! AT&T and assurance.

Att is a horrible company, with no ethics, no professional customer care and only concerned in providing a horrible service. They overcharged my account set up on autopsy, so when I questioned them they claimed it’s a “glitch” in the system, an international call, clearly not made by me and tried to sweep it under the rug. They make it hard for a customer to call in and resolve an issue, outsource their call centers. They waste time, don’t provide good service, definitely fail at zurollet resolution and are a horrible scam company. Can’t stand them actually

I have been waiting for the technician to come over and set up the home internet, it’s been 6 weeks already and I have been patient enough! I’m tired of getting phone calls from AT&T asking about the rescheduling the appointment. I have lost so much revenue while I sat at home instead of working while waiting for AT&T to show up. Only the response I got was, "We are so sorry. We are so sorry, there’s nothing else that I can do!" Haha, is this a joke? And the lady on the phone, appointment manager (extremely annoying) couldn’t send me an email containing upper management’s contact info. She insisted me on the phone that I had to pull off my car to the side and take a note, write it down... while driving. She couldn’t send me an EMAIL!!! For real? "There’s nothing I can do" was the answer I got from her! Fabulous!!! SUCH A POOR SERVICE IN SAN FRANCISCO! UNBELIEVABLE!!!

I bought a phone from AT&T in November. In store and paid outright for it. I signed up for a starter plan for a total of 65 a month. The 1st week I had the phone I could not make calls, text or get on the internet. I went back to the store and they fixed it. When my 1st bill came due on Dec 10th, I logged onto my account and saw a balance of 127.00. I immediately pulled up the chat to ask about the charges. I was told the store employee had put me on a premium plan. I asked her to fix this and she did.

I am being billed for 3 I-Phone accounts (personal, business, First Net). After not qualifying for First Net (a 1st responders' offer), I simply set up my business account. I received a bill from First Net, believing that it would somehow be applied to my business account. On 2 occasions, I spoke with an AT&T Rep, both of who assured me that the money paid to First Net would be applied to my personal bill and not to worry. I even wrote AT&T a follow-up letter that went ignored. Well, today my personal cellphone was shut off for non-payment. I literally spend 3 hours at the AT&T store (serviced by competent gentlemen) who were equally frustrated as I in correcting this simple problem.

This is the most poorly run company I've ever dealt with. Every time we talk to them to fix a problem, either they tell us it's fixed and it's not, or they did fix it but they created a new one. The latest is a "ONE TIME" verification code, and every month... I have to "ONE TIME" verify that I am me. I have chatted with their agents, spoken on the phone to agents, been in their store to resolve this and guess what? Gotta "ONE TIME" verify my account every single time. If it was only up to me I would have dumped these code hacks a long time ago so I don't have to deal with a bunch of incompetent minimum wage flunkies telling me continually it's something I am doing. Really? Every excuse is something not happening here. It's them, clearly.

I been with ATT for 3 months now. I recently purchase 2 iPhone 8's and a Apple Watch 5 series. My apple watch was connected to one of the iPhone 8. I then bought a iPhone XR to go along with my account. I called ATT to sync the apple watch from the iPhone 8 to the iPhone XR because the phone told me to contact a representative. I called the representative gave him the apple watch IME number to sync to the iPhone XR so it could be on that phone now.

I would also discourage anyone from using AT&T wireless (or DSL\Internet):

We ordered the box to our new home and the customer service reps reassured us it would come and it never did. It went to our old home and they refused to go get it. Then, once we had someone go pick it up they sent it right back to our old address. When we spoke to the customer service Reps they were rude and very misinforming. Once we finally got the box it didn’t have any of the cords to operate it. I don’t recommend them.

Ordered an iPhone from the Londonderry, NH store to be shipped to the store for the data transfer. Ordered on 12/27/19. I called the following week for phone was supposed to be in by New Year's Day. It wasn't and the person I spoke to in store on the phone couldn't track it or help, they said I had to track it myself. I called later in the week and although phone wasn't in person at least tried to track it for me with no luck.

I had been an AT&T customer for years but decided to switch to another carrier for better rates. On Dec 23, 2019 I called AT&T to cancel the service and provide a prorated bill. After a very long conversation with the service rep and her supervisor they agreed to prorate my final bill to the actual days of service used (6 days) in the last billing period. I asked for confirmation or a reference number at that time and was told it was not necessary and the service would be prorated. I called AT&T today, Jan 11, 2020 to make the final payment as it was due on 1/13/2020. The agent said there was no prorated bill available and the full amount was expected. I explained to her what I was promised in my conversation on Dec 23, 2019 and she said she couldn't help with with the prorated amount.

After being a customer for over 13 years, I have not been able to resolve an issue with AT&T mobile. Customer service does not listen, does not care and does not follow through on what they say they will do. They raised my charges for services I did not need or request, then when I canceled their service, they are still billing me for time that I have not had service and threatened to turn me in to collection.

Hello All, I changed my billing cycle and when I changed that no one told me told me there is a proration charges on my account and now they charged $300 for billing cycle change and the customer service rep didnt tell me when I changed it. I called customer care and discussed about the same and now they are telling there will be proration charges. Now they can not do any thing. Please guys go out of ATT and find better. I am just thinking to switch to another Carrier as ATT is taking people's money without providing valid information.

We are 65 years old and decided to change phone company to save money, and what a mistake, they have on paper the plans they offer we took one where you buy one phone and the other is free. They have been stealing our money, charging us for the second phone now for six months and we been back to the store 6 times, they said it would be taken care of each time, they take the money out of of bank account because that was suppose to make the price cheaper, but now we can’t stop them from stealing our money. I would never never have anyone do business with this company, they do not care about nothing but stealing your money and we don’t know how to stop this. Could someone help us stop them from stealing our money, or at least fix the problem of overcharging us. We are on fixed money and they already stole almost $200 more than they should have taken and it’s only 6 months. Please we would consider any help. Please.

I called in about a trade in they’ve had for months and they are still trying to charge me full price on the phone I’ve already returned and was verified. I called to discuss it with them and was treated horribly and very rude by the representative. I will certainly be leaving them very soon!!!

I made the mistake of switching from another provider after 2 years, no issues but a sudden price hike. AT&T canceled a hook-up delivery without any heads up. Wasted a day waiting for someone. Finally got service but as soon as the tech left it began dropping constantly. I work from home online. I can't have spotty service. Spent hours on the phone while techs tried to figure things out. I end up being told when this happens just unplug and plug back in. Not a fix. They finally sent a lineman out who said the neighborhood had been experiencing problems. The area "needed new equipment" that AT&T kept denying until now. So think about that. The company could not have cared less about its shoddy service in my neighborhood. That issue was finally fixed.

I never experienced such poor service. Every day, my order either got cancelled (for no apparent reason and without my consent), or the install date got pushed back. Every time I call they say the issue will get resolved and it never does. I spent over an hour on the phone with them several times, however, it made absolutely no difference. I don't understand how a compony can operate this way and stay in business. By far the worst service I ever received from any company.

I called to complain about our tv bill always getting higher and higher each month and they would never explain why, they would always they will credit the next month and then add more the next month!!! I called and cancelled Uverse and allowed them to talk us into DirecTV bundle with a BOGO deal on our phones. From the first bill to the 24th bill, they never fixed our phones up correctly, even after 28 calls to them to fix it.... We still had to pay for all of the phones!!! VERY DISHONEST....

Recently, we sought to add two new lines of service to our account. On the first day we called in, we were unable to make forward progress as they needed the account holder in order to add the line. Good security, we approve. We waited until we would have the main account holder around and called back this weekend. Steps were easy to go through, managed to get everything done. We were approved to add 2 lines to the phone, along with a free A10E (0$) and an S10E (5$/month.), with our total balance being promised to be $110/Month.

My husband and I were with AT&T for about a year. However, after much problems with their service, random charges to our account, and horrible customer service we decided to leave them. Before canceling our services with them we called to make sure that we won’t be charged for anything extra besides pay for the time we used their services. MONTHS after canceling with them we were charged over $120 for services we never used. We called and were transferred numerous times and after an hour of waiting they refunded us and gave us their word that our account is at a $0 balance.

It's bad enough that they define a month as 30 days so every other month your payment is due a day earlier and a day earlier, but on top of that, they charge you the day before your payment is due. No less than four times, these issues alone have caused overdraft fees due to charging a day ahead. You go to log in to pay on the prepaid site and it logs you in on a Spanish page with no option to choose English. The customer service department is outsourced to India and often so crowded that it is difficult to hear the person speak because the background noise of all the people around them bleeds through. And to top it all off, this month, my direct deposit was declined because of a hold PayPal put on my prepaid card due to charges from so many states showing up (my husband and I live on the road as he is a semi driver).

I had been a customer of AT&T for over 25 years. I decided to switch to other plans during the past 8 years because the other companies had cheaper plans and I have not been fully employed since I became ill. I was told by AT&T that the phone was free. I asked if there's no contract because I was not employed and they said, "No." Being a senior citizen who was not employed I felt comfort in what they said. I called after the first bill to ask why I was being charged $20 extra in two separate bills and they told me taxes and I can't remember the second thing.

I have faced overcharging issue which started from AT&T's mistreating for 4 months. The first representative mistreated the procedure, she never call back despite the fact that she promised, even refused my offer for re-calling. All agent guaranteed to resolve this issue but never worked, kept overcharging me.

Ditto the review by Louise of Newark, Illinois. I too was talked into a buy one get one free offer for an IPhone XR. Told it would take several billing cycles to see the credit. Three months later I was still being charged for both phones. Called customer service and was told I was not eligible as I did I not have an unlimited plan. The representative talked me into switching to unlimited and promised the charges for one phone would be back credited and credited going forward. The next month's bill was $96 more than previous and no credits, still being charged for both phones and lost my employer discount I had for 15 years.

So I purchased an iPhone 11 Max Plus actually 2 of them 9/13/19 and was told I could get the BOGO deal. I called in October to see why I was being charged and was told I had to make 3 payments then in the 4th month it would be credited back and the balance credited. So after the 3rd month I called only to be told I Don't qualify!! What? Wait. 2 employees told me I do. He explained I told him how dissatisfied I was since I been a customer for over 30 years.

This company hires people who can't even connect to the correct person! I have been transferred for 3 hours 45 minutes to no success. How is it possible that such an industry giant that claims to have the best network which doesn't work in most places, by the way, including the highway! Who needs gps on the highway?! Disappointing to no end, such a huge waste of time. No one knows anything, I wonder what kind of training program people have to go through to connect to the business department?

Purchased an iPhone11 for my son for Christmas. Was told if I added another line to my service (even though I didn't need a new line since I was transferring his old line to his new phone) that I would get a $500 credit for the new phone purchase. My son accidentally locked his Apple ID account by logging in with the wrong password several times so we had to come back after Apple unlocked the account to transfer all pics, contacts etc to the new device and then turn in the old one. The salesperson saw the old phone and was aware of the trade in. When we returned in a few days, we were then told the old phone was not eligible (after we wiped the phone in the store) and were not getting the $500 credit and they could not remove the added line. I then got billed $117 for a line that I did not need, request or could use as it was not assigned to any device.

I am a At&T customer from 2014. During the month of 2019 I called AT&T loyalty department to check whether they have any loyalty deals going on. They said they have a $300 off for loyal customers on iPhone 11 Pro. I decided to order that and the loyalty executive started the ordering process. Below is the set of frustration which I went through.

I was an ATT customer for over 10 years. I did not have to call customer service much. Thank goodness because is a long wait. But about 4 months ago I added a line to my family plan of 2 and I took the buy 1 get one free phone “promo”. About a month later I call them to tell them my new line was going to be used for a business and in order to get the answering services by grass hopper I needed a new number so that grass hopper could have my original number (grass hopper is not a competition). They just do the answering forwarding services. The guy in India or Philippines or wherever he was did not understand my request, so wrongfully he suggested for me to forward the line to grass hopper and get a new chip for my phone with a new number so that grass hopper could have the business number. He said that was the easiest way to do it.

I wanted to upgrade my existing iPhone 7 which was out of contract with AT&T Next program and I thought my best bet would be to upgrade the phone with AT&T itself as I'm an existing customer, so I stopped in at a store and the person at the store checked and reviewed everything in my account and confirmed that I'm eligible for a trade-in promotional offer of $300 and So I upgraded to iPhone 11 and shipped my old phone to AT&T by the first week of November, 2019.

My fiancée and I have been with AT&T for for over 4 years and have never seen such horrible customer service. We have been dealing with a billing issue that was an error on the company’s behalf. This error happen in late October as early November. I have spent over 10 hours speaking to people that say they are managers and supervisors. I talked to 7 different people the Wednesday before Thanksgiving and was told this issue was going to be resolve because it was their fault for a double reverse of payment on my family's account.

After creating my AT&T Business Account I started to receive calls about every 2 minutes telling me that someone logged into my account. When I call support they tell me that its not ATT, so I change the phone number in my profile and sure enough it is not calling my new number every 2 minutes. I now have over a 100 messages from ATT. When I call into support from the Business side I cannot find a single live person. Their Automation system is broke, and needs to be put out of business there has to be a way to make these people accountable. I would be very embarrassed to be an ATT employ.

I went to At&T after a sales person came to our home on a service call for DirecTV service. The AT&T rep ask my husband if we had cell phone service with AT&T. He told he did but I did not. She began to tell him that if I was to switch cell phone services our bill would only be $92.00 a month. When I came home from work my husband told about this what seemed to be to good to be true offer so I called the rep and meet with her. I asked her over and over if this was true that our bill together would be $92.00 a month she stated yes. Well a month later I got our bill and boy what a BIG FAT LIE this was. Our bill has been $176 to $ a month. I have call several times in regards to the rep and have received not one call back from any rep at AT&T. I am currently looking for a different service. AT&T has the worst customer service I have ever dealt with.

I switched to AT&T everything was going great after a year of service. Then one day I met a man He paid my bill without my knowledge. I was notified by email my bill had been paid. I was stunned upon the delivery of the email, for the policy was no one could pay or have access to our bill with our presence or your code. I ask this man I met did you pay my phone bill? Said yes, I am that kind of man. For three months in a row, he pays my bill still without my permission or presence of code. Each time this alarmed me, and I called customer assistance asking them how this could have happened and if he was in my account. Each time they assured me he was not in my account and all was fine. I should be grateful my bill was paid!

I Have been dealing with issues since October with my account. I purchased an Apple watch from AT&T with adding an additional line and paying monthly for the watch, under contract. When I received the watch I tried to number sync the watch with my phone. I got to a step that said there was no cellular data and I contacted customer support for help. They helped me into 4 additional lines for my watch, which I did not know had happened. I receive my bill for $996.00. I looked at my bill, saw 6 lines and 1 line had the full charge for the watch on it and all the other lines had activation fees and charges for my 1 watch. So I called customer support.

We are a big family and have always for the past 4+ years used ATT Wireless, Directv, and ATT internet. So like 4 months ago our bills started to come really high because of supposedly long distance calls, this and that, but the funny thing is that we never called outside of U.S. and ATT would always apologize for this inconvenience and fix the bill issue, but it was constantly each month going through the same thing, worrying, stressful, and we decided it was best to split up the family plan, so 6 of the lines went on our separate way under my wife's name. At this time we had ATT internet at home for $50 dollars and we were told that if we combined the wireless 6 lines with our Internet plan, we would get a $20 dollar discount extra. Long story short, we did the combining and our first bill actually came $10 dollars higher.

I was promised a deal by a sales team specialist of ATT that for switching to att I would receive 4 iPhones and my bill and all I would owe monthly would be 140 a month. Now I owe on top of this monthly payment over 400 dollars And still have not been able to shut off my other account with T-Mobile because of waiting for the rewards cards for weeks. Nothing but calling to rectify this problem on my own and and sales rep has been unable to reach. Some deal..??

I spoke with a Rep about possibly moving from TMobile to At&t but never actually switched. Shortly after I find out that at&t activated an account and tried porting over my phone number. I called at&t and let them know I never authorized an account or a port and they promptly shut down the account and said our mistake and you have no bill. 9 months later I have a bill from at&t that hit my collections even though I have never had service from them or a phone or anything.

Please don’t fall for their buy one get one. 5 months after adding the new line I’m still paying for both phones. Such a run around- it’s the store's fault- they say it’s AT&T. Horrible customer service. Beware.

Upon signing up for the unlimited premium plan, I was overcharged by AT&T for the first two months. Called numerous times, spent hours on the phone. Never got a clear straight answer except runaround from the reps and they’ll look for into the details and call me back which they never did. Eventually I contacted the customer loyalty department, spoke with two reps and one supervisor, received inconsistent answers and learned that cancellation will cost a heavy penalty. What a complete waste of time!!

Three months ago I transferred three lines to AT&T from Sprint because they promised us 250 dollars visa cardS for each line. It sounded a very good deal at a time for three lines. Then, I was waiting for the visa cards that never arrived. Each time I called them, they had a reason not to authorize the visa card. I eventually gave up on the visa cards. When I signed up with AT&T, our bill was 145 dollars a month. A month later, it was 185 and eventually, it jumped to 335 in the third month. I tried to call customer care who transferred me to the supervisors who promised to call and they will never call back. Their customer service is horrible and they are scammers. Do not transfer your service to AT&T.

If I could give them 0 stars I would. After several times contacting AT&T after getting the iphone 11 pro they have yet to fulfill their promise. The phone is terrible. Their service is awful and they never followed up with me even when we had a "scheduled" phone call. They scammed me into going with a more expensive package because they claim I have a new phone and it requires the 9G plan and of course it is much more expensive. After switching I still had one bar....and they said that would do the trick and my service would be better...lie #1....

Worst customer service ever for a carrier, also had some card for 4 days. Never had the service so went back to my original carrier and AT&T still charged me whole month service after cancelled within 4 days! Hassle hassle hassle with AT&T. Do not use them! Beware.

So, if you lose your phone, or it is stolen, and you ask to have your password reset, AT&T customer service will refuse to do it. (I called twice, spoke to a manager, and used their chat service.) Customers are only able to receive a text for "security Purposes." Ironically, a thief can go online and reset an account password without any trouble! This is possible since they have your phone. Worse, you can validate ALL account information and they still will refuse to assist other than sending a reset text...only option is to go to an AT&T Store to have your password reset...what does a customer do if none are nearby! Terrible, terrible service.

My wife and I switched service from AT&T to ** back in July 2019. I just realized I had been charged by AT&T for the last 5 months. Even though I told them that we were both changing over, my wife's line was left active because she chose to get a new number when she switched over to **. If you get a new number, with a new service provider, make sure you call AT&T and have them cancel your old number! OR else you will be charged for it! I told them we were both switching over! Boooooo! They did issue me one month refund Thanks! But I thought I should receive it all back!

We switched from T-Mobile to AT&T in September due to AT&T having a slightly better deal on iPhone 11s. Part of this deal was a $300 visa gift card for ordering online. While placing the order, I contacted to customer care center for assistance in processing the order however I still selected and processed everything online. I even verified with the customer service representative that even though they were helping me, I would still be receiving the $300 gift card. After months of not receiving anything regarding the gift card, I contacted both customer care and the rewards center regarding the gift cards.

I have been charged for insurance on a second line that I never ordered it for as it was for my husband who wasn’t even in the country yet - so I knew I wouldn’t need it, phone has been in the box since bought Mar 2017. I noticed last year that they were incorrectly charging for and called, they said they would address and credit me. Far be it for me to just trust them.... I never paid attention to the $8.99 as much as I did for the $40/month for each line! I call in Oct and reiterate that credit wasn’t issued and after two hours with a helpful rep he tells me it’ll all be credited and gave a confirmation number. Called Nov and say no credit, was told a case was opened and rejected?! No one told the customer?! Wtf kind of customer service is this after spending two hours on the phone in Oct and now 1.5 hours in Nov?!

We left AT&T and went with ** and it is saving us over $120 per month and that’s with adding another line. Today I called to ask a question about a charge on an old bill that I hadn’t noticed because one month we were charged more than the rest and the girl I talked to at first was so shockingly rude. I told her I wanted to see if I could find out what the charge was on last June’s statement and she kept repeating the charge I have due now (which is data for our iPad). I said I am aware of that charge... It is a recurring monthly charge that is paid automatically. So I kept asking about the charge from last June and she kept repeating my current charge to the point where she was actually yelling at me. She said I would have to ask my bank and I said that doesn’t make sense... My bank has nothing to do with it. Unreal.

Expect to pay more every month for your bill than what you thought at store. Same thing Sprint does. Keeps raising bill. Different excuse every time. When they say they're going to write stuff in their notes when you call them, They don’t.

I have service with At&t for a long time, multiple lines of cellular. Every time I call them I lose more than 1/2 hour with them, they NEVER solve a problem and pass the call from one person to another. Now they uploaded my payment because they tell me that the insurance was uploaded and they decided to increase the insurance without sending a text message or call to their customers (that we are the ones who paid for it). I called them to tell them and they had me more than 1 hour passing from one employee to another. The service has decayed a lot, it is not as it was years ago and when you contact them they do nothing to try to keep their customers. I'm very disappointed in them.

I'm in the process of switching from Verizon to AT&T Wireless because I will be working in Europe in 2020....and their customer service is the worst. They are trying to send my new phone to an address that is not mine and they say they can't change it....really. Where is the quality control?? If this is a sign of what's to come I'm in big trouble.

Been with Att for years. I first did business with them. My phone bill stayed around $300 to almost $400 a month. Service was somewhat ok but then I switched to prepaid unlimited with hot spot. I hardly ever have a full strong signal mostly one bar. I’m a truck driver. I run my business from my phone. Called and called numerous times to see what’s going on. They feed you the bull refresh the network, kill apps, clear browsing history crap. It’s clearly out in the open that prepaid customers suffer extremely low quality service. I pay $80 a month. For what? I’ve had enough of the scheme. I’m going to Verizon with att. I’m done letting them rob me.

Dropped calls, no internet, no messages, no emails coming or going. These are what AT&T has to offer and they won’t do a single thing to help you fix it. THIS IS THE WORST SERVICE TO GET INVOLVED WITH. Any other service will be better.

So looking for a deal on my second cellphone I went to an AT&T Store and selected a autopay plan that cost 25 a month and looked at the menu and all looked great!!! However later that day when using the phone no internet. So I called the store I got the plan thru and confirmed unlimited talk, and text with 1gig of data. Talking to customer service I was told repeatedly that the offer was discontinued. Called the store back up and the offer and plan I paid for was still including 1 gig of data. Well I notice they had a promotion of 300 prepaid for the year that included 8gigs of data every month but because I was lied to and already signed up for the plan I had 4hrs earlier I was not eligible for that plan. Supervisor still has not called back.

Ripped off after being 9 years of loyal customer. It is not the agent that wasn't able to help, but the confusion within. I was told I will be getting the money back for one phone with the BOGO promotion after 3 months of activation by one agent, but now I am told I am not meeting the requirements after 3 months by another agent. Now, I am stuck with the installments for 2 phones. It feels like a trap for upgrading my phones. It isn't the first time. After all these time, I will be moving on to another carrier after I am done paying off my phones. I am very disappointed with AT&T.

Two years 3 months with the Company, paying $353 a month for 4 lines, never receive a full service but they charge me any way. Everything staring buying 4 smart phones, 2 with insurance. Phones doesn't work at my address. Not service at all. Only works with my wifi. Waiting 2 years for upgrade. What a surprise is 2 years and six months, not two years. Other surprise my phone doesn't have a insurance. The teller forget to cover my phone. This was a second hit. Then few days ago I want to upgrade my phone, spoken with one of the teller at ATT him directly my call to someone name John. This guy was nice. Him understanding everything and offer me $335 deductibles for my new phone. Only pay $95 for taxes.

This is the worst company ever, their prices are too high, me and my husband switched over from Sprint. The worst decision ever, me and my husband came to this company with our own phones and were paying 200 dollars a month. Our first bill was 500 dollars, I wouldn't recommend anyone to come to this company, if you're okay with paying high prices and not getting good service then this would be the place for, they don't work with the customer like other companies do.

After about 30 years or however Comcast has been around we finally considered changing to AT&T because they we're canceling our favorite channels and charging us more. We were so tired of Comcast. We still are and now are just going to stream. AT&T made us a great offer about a month ago. His supervisor was on the phone approving everything he said. I changed all my Comcast email accounts. Every account I had was under that email. Over 30 accounts YEARS...hours of work. AT&T came out today to make the change and had a totally different agreement than what we talked about.

My name is Jason, and my family and I have been loyal customers for the past 15 years. We spend $500/month. Recently I purchased a Note10 and wanted to trade in my Note9. AT&T never sent me a return label to send back my Note9. They then proceeded to charge my account $500 for the phone. I do not want the phone and just want to trade it in. I spoke with a gentleman named Jeremiah **, customer loyalty. He instructed me to send back my phone and the $500 charge would be reimbursed, he was great by the way. I placed my perfect condition Note9 back in the original box and sent it back along with packing slip that was emailed to me from ATT.

I have a Galaxy S9 thru AT&T. I have had nothing but issues with this company since I got this service just over a year ago, from billing, insurance, bundle (or not) to technical issues. Recently I suddenly was not receiving text or multimedia... Long story short I ended up assigning a free Google number to my device for certain people I was not getting messages from. Then, all of the sudden my husband and I can't reach each other or send anything.

I called to stop ATT and Switch to another provider. The ATT person was cold as ice and and said a previous number I had TWO years ago with Jitterbug was causing a problem. She was able to fix that but so aloof was she.. I will pay 50% less. It took 4 minutes of prompts to get to a live person. ATT is a behemoth with too much power. Save your money and get a smaller cell service provider.