AT&T Wireless Reviews

Not even worth explaining the pure disappoint in such a big company. The only reason people have AT&T is because it's cheaper than Verizon and please listen loud and clear PAY THE EXTRA MONEY AND STICK WITH VERIZON. This company has truly given me gray hairs. I get credits to my account every month yet half of the time it "doesn’t make it in time for the billing cycle" so every month my bill is incredibly wrong and I call minimum 2 times a month, and on top of that no one is trained on how to read a bill. No one knows anything and because of that nothing is resolved resulting in constant phone calls chasing a resolution.

I spent 2-1/2 hours yesterday afternoon trying to get an iPhone 7 on my AT&T plan either replaced or upgraded because it has the same problem many, many other people are having, the speaker quit working after the update to 11.3. AT&T refused to do either because our phone was a buy one, get one deal. We could pay the total price for the phone and the $350 fee to then fix the phone or they would give us a Samsung Galaxy to replace the phone for free. Between a rock and a hard place. After the phone call I did some research. When we purchased our phones I bought 2 iPhone 7s and an iPhone 8, 1 iPhone 7 for me that I have not had issues with, an 8 for my grandson and the other 7 (the free one) for my granddaughter which is the trouble phone.

AT&T's business practices are lousy and so are their systems. I was a wireless AT&T customer under my corporate account. My phone was paid for. I called to switch to a personal AT&T wireless service and AT&T said they had to unlock my phone. They were happy to do that while I waited on the phone call (from my house phone). Instantly, I had personal AT&T service. I was not aware that they re-locked my phone even though I had no contract. Now over a year later when I want to change my service for my iPhone7+, their automated system won't let me. It says my phone is locked and I have a contract. But att.net validates I DO NOT have a contract.

I had been with AT&T "Mobile Share Advantage 16 GB" for $90/mo. July 2018, ATT forces all subscriber to double data for $5/10/20 more. Mine is $10 to get double at 32 GB. My family monthly average usage is about 15 GB. I asked ATT to: a. remain in my original "Share 16 GB" for $90/mo; or, b. give me the advantage by let me switch to the now, double to, 20 GB (previously "Mobile Share Advantage 10 GB") for the same $90/mo. ATT answered is "No, I MUST take the upgrade to Share 32GB for $100/mo." There is NO other options. This is a robbery!

I would rate 0 star if it let me. The only reason that AT&T has a 1 star rating is because you HAVE to rate a 1 star to get this review placed. I travel all over the United States and have yet to have good signal; New York-Bad Signal, Seattle-Bad Signal... It seems to not matter where I am. The only reliable way for me to make calls with AT&T service is with my WIFI connection. So, what is the point in paying for a monthly service when all I need is a WIFI connection. Then when the WIFI calling isn't working the phone and service is completely useless. Good luck getting assistance from the phone agents, they just talk over you and tell you they can't help you because they "can't see any issues in your area" on their computer screen.

Do not change your service to AT&T. As a long-term customer of AT&T the reception has always been weak and spotty at best. Yes it was still up in pc after the hurricane and was not worse than usual. I still had to go outside to make a call. I just changed to Verizon and even with their reduced service due to the hurricane my reception is much better. Also when cancelling my plan I was told I had a $66 early cancellation fee on an iPad I thought I had received as a customer service bonus a couple of years ago. No option given to continue limited service until it was out of jeopardy period. Better to just avoid AT&T.

AT&T lacks the spine and the balls to respond to any customer inquiries. Faulty iPhone Xs from the factory. Cannot activate new iPad Pro (with an eSIM). Regardless of phone, chat, or in-person (company store), AT&T has failed. Period.

I've been with AT&T for seven years, my last bill there's extra $40 charge in my account, so I called them and online chatted with them, asking why, they kept telling me it's one time charge access fee, I don't even know why they charging me for, I asked them to look at my previous bill. It was never there, they didn't care and refused to remove the charge.

ATT wireless ** sucks. They were not efficient in explaining my plan to me... I start service with them at the end of July. Make a payment in August. Here I am in October and have to give them over $600 to restore my ** service... Now you tell me how in the hell just in 2 months I have racked up a $600 bill for 3 lines. Did not tell me there was a per line usage fee or anything. All these hidden fees...** is ridiculous.

January 2018 my husband and I decided to give AT&T Wireless service a try after being asked several times being a already DirecTV customer, well that was a mistake. I was told every month my bill including taxes and fees would be no more than 175.00 a month with also military discount so we says that's not bad for a unlimited plan, 2 iPhones plus free HBO. Ever since we agreed to accept their offer I've been calling them every month to remove the discounts we're suppose to be getting every month.

I placed an order on 10/15/18 with a representative for an upgrade. (iPhone 8 Plus) R. Well, after confirmation, I was told that I would receive the product by mail on the 18th, I also had the link to check my status. When I would occasionally check the status, it would always say... In progress. So after a few more days of this I called customer service. I explained my situation and I was put on hold for 20 minutes, for someone to return to the phone and say... "You need to be transferred to billing”.

So we haven't really had many issues with our wireless service in terms of performance... we get good signal where we live. However there are sooo many issues with everything else. We can never sign in... It always says to try again later. We've contacted support and their only solution is clicking "forgot password" and changing it from there. Sometimes that works, most of the time it doesn't. Still, we shouldn't have to change our password every time we want to sign into our account!

When we decided to switch carriers because we needed more area coverage when camping, I called to ask how much we still owed on our phones. I was told $28. I called again before we cancelled service to verify how much our final bill would be. They told me around $60. A few weeks later, after we cancelled I got a bill for $217, which they would not even let me view anymore because I was not a customer. When I called I was told my husband had removed me from the account and they could not talk to me. Which was another lie. So we waited to see if they would send us a paper bill, which they never did and then we received notification through our online bill pay that we owed $397.52.

Literally the worst company I've ever had to interact with. My stepdaughter's phone was stolen two weeks ago, and AT&T is so incompetent that they filed my phone as stolen instead of hers, and blacklisted it. I've been trying to get service restored, and my phone off the blacklist for SIX DAYS. I've wasted hours in two different stores, on the phone and on chat with a multitude of agents, and instead of helping, they make things even worse. Some tell me the issue is fixed when it's not, and when I asked for compensation, they offered me $2.20. That's right folks, TWO DOLLARS and TWENTY cents for SIX days of absolute misery.

Zero customer service. AT&T doesn't even know the meaning of the word. Suddenly for no reason, in the middle of a text, I get locked out of my account. Tried to call and find out why but they needed a password that I don't know. Very condescending, trying to explain to me what a password is. Really? Would not ask me anything else, said I needed to do the online reset. Refused to answer why I was locked out in the first place. Going back to T-MOBILE tomorrow.

Please save yourself the pain. I seriously have no nerves or dignity left in trying to deal with them. Sheesh, very simple questions and trying to pay a bill. Complete runaround. Rudest agent I've experienced in my 47 years on this planet. Boo!!!

I regretfully left T-Mobile 2 yrs ago, because the signal in my house was no good. I got a new Samsung S7 whereby I paid for it, but there was a credit to my account. 11 months in after having already paid $257 towards this phone, I gave the phone to my daughter. Come to find out in doing so, I started the clock all over again, on paying off the phone. I called to speak to customer service and they said, sorry it was in the terms and conditions. I said I want to speak to a manager, it doesn't make any sense, she says I can't speak to a manager, it was in the terms and conditions.

We have been with AT&T for over 10 yrs. Up 'til now we have been satisfied customers. We recently found T-Mobile to be a better deal and to make this happen, have to get our phones unlocked. Well after 2 weeks, many hours on the phone with CS, and false promises and lies, it has become quite clear that they are essentially refusing to do this. No money is owed on the phones, and now we are forced to purchase unlock codes. I have determined to do everything possible to help someone else avoid making the same mistakes we've made. Tell all your friends, STAY AWAY FROM AT&T!!!

I called AT&T to cancel my Tablet # over a year ago. It was never cancelled and so I was being charge for this tablet monthly. I called back few months ago to find out why it was not cancelled and they showed no record of me wanting it cancelled! So this was in September 2018. They finally cancelled it. So being said that I was going to be reimbursed over $129.00 for the time it should of been cancelled. Never got a credit! So I called back today and no help whatsoever. I just got a cocky representative and no people skills with that. AT&T really needs to be more professional and just don't give us answers if you don't mean it. I've been with this company over 15 years and pay at least over $250-300 a monthly. I think it's time to go with another cell provider. This is ridiculous!

AT&T billing is always in question when it comes to my fix monthly charges. Even without any over usage or anything bill doesn't come out same every month. We have 5 lines on our family plan. We had a 20 GB plan limit and the bill was never the same. At one point, I stopped looking at bill cause it was always within +/-15 bucks range. That itself is insane. We should have fixed bill for same usage every month.

I was an AT&T for 20 years and they started charging me $25 past due amounts on my already $300 cell phone bill. The thing is I had automatic withdrawals each month. So after them telling me there was nothing they could do I canceled my service. So that was in August so a September bill came with yet another $25 past due charge. Well we paid it because we figured that would be it and customer service was no help. Here comes October they charge me another 42.22. They say it’s from my U-verse account which I don’t have. Now I have to go to my bank and have another debit card reissued. Because they can’t fix it and don't care to.

Been a customer for over 20 years and their customer service department is at a all time low. Reps don't know what is going on and management is no help. Spoke to two managers, one is Carlos and the other would not give his name. Customer service type in the wrong card number to withdraw payment as scheduled and caused my account to go in default. They shut off the phone and demanded full payment. Management was of no help and would not confirm that it was an error on their end. Therefore after years of being a loyal customer. I am forced to leave and look elsewhere. Therefore goodbye AT&T, I will forever tell everyone that you are the worst ever. On to the next review site to give more bad reviews.

The representatives will put you on speaker for others to hear the conversation. You can hear people laughing in the background. They are unprofessional. You will be re-routed over and over again to various people in other departments not related to why you called.

Ordered a phone through phone and was advised to reach to Any store to collect SIM card. At the store (Wayne NJ) I was told: SIM card would arrive with the phone and that I could get another SIM and number and that we could cancel the phone order. Along with manager a call was made to AT&T customers service who confirmed cancellation but said that the phone would still be sent and advised to returned it within 14 days and provide them later with tracking ID. Phone returned as advised. After a couple of weeks I reached out to AT&T and request receipt confirmation. The phone was received!

I have tried their security system and could not get anyone to answer info on login failures. Could not use system for months but now owe 200 plus to collection agency even though told them to put on hold. However, they require to confirm that I said this or that in their notes but they refuse to document requests so that they can say they never received the request. Bunch of thieves who would prefer to send to collections an account instead of offering a way to keep an account open and get a technician to location to assist in device failures. Happy to cancel, however, have a pile of devices here that are now useless that I had to pay small fortune to get installed. Their cell service has become just as bad in rising rates for existing users and milking every penny possible when needing to upgrade a device. I miss the days when they had deals for existing users to get new phones at a discount instead of offering only for new users.

Beware of the message from AT&T that your prepaid plan is "good until" a certain time (e.g. 8:57 a.m. CDT) the next day. This implies that current plan is being cancelled and that you have to choose a more expensive one. AT&T does not say that you can keep your current plan and that the "good until" time and date are meaningless. In fact, you can keep your cheap plan if you like it. In my opinion, this message from AT&T constitutes consumer fraud.

I got this service back in Jan of 2016. I was told by the rep they could not provide service without doing auto pay. Okay, so I set up service. Their auto payments came out at random times of the month so I shut it off and logged on every month to pay. This was okay, until the year contract expired. Then they stopped sending emails for when the bill was due and would shut off service anywhere between 2-7 days after the bill came out to charge an additional $30. I called to cancel the service and was threatened with my bill going to collection if I did not pay that day. This is the absolute worst service I have ever received.

After an hour and half with ATT on the phone, promising a new iPhone with savings on my DirecTV bill as well I said yes, after 2 wrong total for my monthly bill I got one. Then was told after the credit check etc that there was a activation fee of $30. Then it was a state sales tax of $67.00 ok, I gulped and still said ok. After everything was done I was directed to a website to "check the boxes." I just needed to that the girl says, when I asked about this contract to pay $700. To ATT she didn't know anything about it.

My experience with AT&T by far hands down the worst experience I've ever had with a company tenfold. They continue to send me Bills 6 months after my account was closed and demand that I pay them when I have no account with them. If you go with AT&T go with God!!!

My father in law passed away in August. We canceled his AT&T service and paid his last bill. Still, there was a credit on his account. Upon their request, we returned all of their equipment under their statement that we would be reimbursed the credit on the account. Oddly, they charged the closed account EXACTLY for the amount they owed us! When I called to complain, they treated me so rudely that I am now canceling our account. DO NOT JOIN AT&T. They will rip you off even after you’re dead.

Whatever you do not, I mean do not sign up with AT&T. I purchased my phone the S9+ on May 25th 2018 only because I was promised a rebate after 90 day for already having U-verse. 5 months later I'm calling and they said they can't find the promotion that was associated with this deal on that date. I've been transferred to every dept. with no one can give me any answer as to what's going on. I will be paying the cancelation for my services for wireless and U-verse and moving on. Stay away. Go to Verizon or Sprint!

This last year has been complete misery. My contract is up and I can not leave AT&T fast enough. I have had problems from day one. First they lied to me about the channels available and wanted to charge me $30 more a month to get the channels I wanted. So for a year I have not had the service I signed up to receive. I have had 3 dvrs break losing everything I recorded. Each time calling customer service was a joke. Waiting for 45 minutes sometimes for them to answer after navigating a labyrinth of computer assistants designed to remove your will to live. Then getting through to someone who has me go through all the same procedures I have already tried. Then to put me on hold and cut me off. They all take my number but NEVER call back.

I had both AT&T and DirecTV for 2 years. Absolute worst customer service ever! Do yourself a favor and trying call their customer service line when you're not buying a product. The most frustrating experience ever.

Service in the Pittsburgh PA area and 26062 area have degraded substantially over the last two years. Barely a signal in places with 5 bars previously. The local stores are gone out of business. AT&T has really suffered quality and service. Sad.

Their call center the people do not speak English. I have been waiting since Sep 28 2018 to get service. 2 appointments and they never showed up. No calls or text... I'm stuck cause fcc reg no one else can service this area. I have a rescue and I cannot even operate it the right way. Stay far away from this company...

AT&T wireless service isn't bad... But, their customer service sucks. A year ago, on November 25th 2017 I purchased the BOGO iPhone 8+... Was told I qualified. Last week found out I wasn't getting the credit. Called them. 7 AT&T customer service agents assured me it would be taken care of and I was assured I'd get the credit. The only reason we purchased the phones was because of the BOGO. Well AT&T got back to us and said, "Sorry, you weren't eligible. Have a nice day." They basically screwed us out of over $500 and it's like oops... The supervisor told me I can't afford to pay off my phones and switch carriers so I need to take what they say and have humility. So, When my phones are paid off I'm going back to Verizon. Never have I been treated so rudely and with such disregard. I'm disgusted.

My husband and I needed to change internet providers because our current one increased monthly payment too high. Contacted AT&T & a tech installer was scheduled a week later of when order was placed. The tech didn't show up, and when I called to complain the customer rep said that tech was behind on his schedule and could not come to my residence anymore; so it HAD to be reschedule for 3 days after (nothing in between). Again I waited and tech didn't show up. This time when I call just rep said that the tech said I wasn't home. They said an adult must be at home from 8am to 12pm. Both days I lost work. On the 2nd day I left gate open, front door open, all my windows were open, cars park in driveway. No email, phone call or text received. Just rep I can rescheduled in 3 more days, and I had to cancel the order. This kind of service before actually being a customer does not speaks good about this company.

Called many times to get new sim card. Spent 3 hours on the phone and got wrong card. Went to the store, wait for 40 minutes, the guy was enjoying his conversation with customer, like on wedding party. Called again customer service, no supervisor, spent another hour, just get sim card...

I literally was just LIED to by AT&T rep. I was outside the AT&T store to pay to restore my service. They SUCKS, btw. I called to find out the EXACT amount I needed to restore. He told me, I went in and paid it. Now they will not restore until the current bill is paid to restore? I will pay... and then, I will leave. This literally is the WORST I have been treated by a company. THEY LIE PERIOD!

Ordered mobile business phone. Called and canceled order, and they sent phone anyway. Found phone on doorstep. Took the phone to UPS as AT&T instructed almost 2 years ago, and they have claimed they never received the phone, but the phone has been in use by an AT&T customer since the return. They refused to contact that customer to verify how they obtained the phone and have continued to negatively impact my credit score.

I purchased 1 iPhone and 2 Androids directly from the AT&T store. This is where the problem first started. The not 1, but 2 CSR's in the store had to contact another store just to get the phones activated. I enrolled in auto pay, which set off another nightmare. Every month for the past 4 months (only had service for 5 months) I have had to call them because they overbilled me and/or charged me twice, or charged each line on the multi-line account for the full amount of all 3 lines. I filed a complaint with the BBB and a satisfactory agreement was reached between us. Only to find that this month that I can't pay with auto pay because they had to refund me my money that they overcharged me. I'm going elsewhere. Save your money folks and find a better carrier.

When you have your cellphone for a few years your service is terrible so they can get you to buy a new phone. Internet messes up only during prime time so when you complain they try and make you upgrade. They are doing this to their customers. My service was good until a few work truck did service on my street! Internet drops 3 to 4 times a night during 7/10 pm and weather is perfect through the state.

So I visited the AT&T store in North Brunswick, New Jersey. I am new to AT&T plan and I had some questions about my bill. I went to the store with the idea that I will be assisted well but on the contrary the business expert who came to assist me was simply rude and arrogant. His name was Kevin and I don’t know what was wrong with him. He made me feel that I am stupid, that I wasn’t able to figure out things. He was supposed to made me understand me things but on the contrary he made me uncomfortable with his stupid attitude. I simply hated the service and I regret the decision of switching to AT&T.

All I can say is save yourself a massive headache and don't buy a cell phone or a cell phone plan through AT&T. I along with the rest of my family have been loyal to AT&T for years. Then I moved to China for several months, paying off a brand new iPhone purchased through the company before my departure. While I was in China, this brand new iPhone shut down for no reason. Because of this, my phone had to be restored to factory settings and I was unable to get into any of my applications because a confirmation code needed to be sent to my old number.

My plan is GoPhone plan, Prepaid monthly plan. My first bill was 11/13/2016 through 12/12/2016. Every other month, AT&T charges me one day earlier. Until now, AT&T charges starts Oct. 3 until Nov 8, 2018. I called AT&T and asked why they charges me earlier rather than confirmed MONTHLY basis, the customer service rep. (two times, two staff) said their monthly is 30 days. If I want to start 13 of each month again, I need to pay for $2/day for these days between Oct. 3 and Oct. 13 or changed to regular monthly plan. If I continue to use AT&T GoPhone Prepaid plan for one and a half year, I will be charged for an additional monthly fee without usage. The key is this is AT&T purposely planned. AT&T staff confirmed over again: They charge GoPhone by 30 days, that is what they meant MONTHLY.

All I wanted was to pay cash for a new iPhone XS Max. The news reported iPhones would be available for purchase in AT&T phone centers 9/21/18, but when I went into the Oregon Trail Shopping Ctr., Gresham, OR store, I was told AT&T only allowed time payments, so I ordered an XS MAX. I completed the order at $59/mo. I later learned AT&T DID have the new iPhones in stores much earlier, for purchase. I was directed to drive to the Lloyd Center store, to pick up a Gold iPhone XS MAX.

I purchased a new phone one year ago, and kept my old phone for my business. It was not until 2 weeks ago that I noticed the balance on my new phone was charged to the old phone. What this means is that I cannot have the business phone (the old one) deactivated until I pay off the balance that I owe, which actually is for the new phone! I purchased my phone at the AT&T store at 654 Bloomfield Ave. in Montclair, NJ. This was where the deception actually occurred. Worse off, AT&T will not rectify this situation. I have been asked them to transfer the balance to the proper (new) phone, so I can have the old phone deactivated and they have refused to do it. I have been a loyal AT&T customer for 18 years. I am finished with them now. I am prepared to pay off my phone balance and leave AT&T. BTW, the service is HORRIBLE! I should have left a long time ago.

I have a very bad experience with ATT customer service. Our family had a vacation in Europe in July 2018. My wife and my daughter signed up the International Day Pass, which is supposed to charge $10 per day for data usage. After we signed up and used for one day (all confirmed by ATT emails), we then stopped the Day pass. However, instead of charging us $20 for two phones for one-day usage, they charged us $1252.69 for data roaming of the two phones for one day.

This doesn't even deserve one star. I've been dealing with AT&T for the past few weeks. I initially contacted them for internet service and they convinced me to get a package deal with cell phone a service. Within 2 days they got my internet installed but they didn't ship my phones. I was blamed multiple times and had to go in person to prove I'm not making things up. I then had such problems with them. They kept "losing" my information and blamed it on that. Then every time we'd change the information they disconnected me or sent me to other representatives.

I went into AT&T and purchased a new iPhone so I could give my existing phone to my mother. I was told it would take 2 days for my existing iPhone to be unlocked so my mother could use it with her carrier. It has been 5 days now. Customer Service first told me they couldn't access the request. When I asked to speak to a supervisor I was told there is a backlog and it will take a week. When I asked the supervisor to expedite I was again told there was nothing they could do and it would be a week. AT&T is delaying my ability to utilize the phone I own as I want. This is an unfair business practice and AT&T should be held financially accountable.

I have been an AT&T mobile customer for several years. My plan was set to renew on October 4, 2018 and my auto pay was set to process on October 2, 2018. Prior to my payment processing, I turned off my auto pay function. Nonetheless, AT&T still automatically processed this payment and renewed my plan. I called AT&T this morning (October 4, 2018) to inform them of the error and to request a refund. The first customer service agent told me auto pay payments are non-refundable, but since it was a prepayment and I hadn't had any usage that I was eligible for a refund that would be handled by a payment supervisor. This payment supervisor was extremely rude, refused to give a refund, and unexpectedly hung up on me. I'm always courteous and calm even when I feel like I'm being robbed by a huge corporation. Moving forward, I will strongly and actively discourage friends/family from using AT&T.

We were initially promised $500 in Visa rewards as an incentive to switch over to AT&T. We received $100 and were told to call about the rest of our rewards to make sure they were coming. After talking to 6 departments we were told that "we were never promised that and there is no note or proof of it". Instead of making it up to us through credit on our accounts or anything else they could do, it was a done deal. It was unfortunate that promises were made in order to gain our loyalty as customers, yet once we signed and agreed to a contract there was no follow through or even basic respect.

Worst customer service I've ever experienced! I will never do business with AT&T or DirecTV again. Nothing went right from the install of my dish to the quoted price on my bill... Bad... Bad... Bad! IT SEEMS NO ONE COMMUNICATES WITH ANYONE!

This one of the worse services to get a phone with! After many years of horrible service, today is the day I realized this is it! After being on hold off and on for 3 hours my phone is still not activated. I've requested to speak to a supervisor and that was 40 minutes ago! I'm done! They're not professional and they give you the runaround! I'm still on hold as I'm typing this! T-Mobile here I come!

ATT charges fees for each line and it is never consistent on a monthly basis. If you choose to upgrade when your Next contract ends, they will allow you to do so but with additional charges such as activation fees $30, $75 for taxes/charges, and your old phone. Here is the catch they don’t provide any incentive for your old phone that you paid over $1000 as a credit of some type towards the new phone. I had an issue with an iPad and contacted ATT to remove the additional line that we were being charged for due to we only have two iPads not three. CSR recently stated they would credit my account and apologized for any inconvenience and to check my acct. within 24-48 hours.

I called for help with my high speed internet. They accessed the account and then wanted a phone number to receive orders and ads. I declined and they said they could not help me. The supervisor did finally resolve our issue but it took an hour. And I did not have to receive ads. Also the first customer service representative gave a false name. Lies, red tape, misinformation and lazy.

ATT gives goodies to join but charges substantial fees later and the services they offer they are inferior to what I was accustomed with Verizon. I am a victim of those goodies which are not really goodies. I have been offered two new iPad for free & a plan with unlimited data if I switch my small business wireless service (4 cell phones and two new iPad) to ATT from Verizon about a year ago.

Purchased a phone in May and was told about a promotion where if I added a line (which I did not need), the cost of the phone would be reduced by half. The rep further advised I'd only need to keep the line for 3 months which would result in a significant savings. When the 3 months were over, tried to cancel the line. Was told I'd been given incorrect information, and I was locked into 30 months with an extra line or the full cost of the phone would be due immediately. With 30 months of paying for an "extra line", I will now pay more for the phone than if I'd just bought it outright in the first place. Complaint to customer service made no difference. BEWARE of what you're told by AT&T!!

I just waited for 45 minutes in your Robinson Township Centre (Pittsburgh, Pennsylvania) retail store and ended up leaving because my time has some value to it. Two people dressed in jeans were your staff, and they each had customers with them when I arrived. One of the staff members said, "We'll be with you shortly." I get that you are busy, I get that other customers were there before me, but one of the staff members was talking about her son, and could have easily come over to me to see the nature/estimated time my visit would take. I had TWO questions that could have been handled in four minutes. BUT I COULD HAVE BEEN A VERIZON CUSTOMER WHO WANTED TO SWITCH SERVICE. TOTAL FAIL. AND NOW I'M THINKING ABOUT VERIZON.

I recently got married so my husband and I went to the AT&T store on 9/23/18 to see what the cost would be to have his phone switched from another carrier and added to my plan. We were told $20 to add the line and for an additional $20+ my husband would get a new phone and I would upgrade our plan to unlimited data. We were also told that if there was anyone else on my account who was eligible for an upgrade, they too could get a new phone and my account would be credited $700. We told the sales rep that we wanted to go through with the changes and my son's phone would be the one to replace. Our rep said that my son would have to be present and bring his phone in for the upgrade. I mentioned that my son lived out of town. The rep asked if there was any way my son could come in during this week while the special was running. I called my son and we arranged for him to come to town on Wednesday evening.

It is now late September. I made the mistake of becoming an AT&T customer last April. The original deal was free iPhone and 99 cents to buy a iPad with a 2-year commitment. Today I read (about the iPhone: established on Apr 03, 2018; Amount financed $ 699.99; INSTALLMENT 6 of 30 $ 23.34; Balance remaining after current installment $559.95.) I called to clear this up and they said the original promotion deal was BUY the iPhone and get iPad for 99 cents. And because I used an over-the-phone sales associate, verbal agreements were made... papers shifted, then lost. And now I’m stuck with AT&T gouging me until I find another phone company to buy out my contract AND has integrity.

After being a loyal, and patient customer for years, I'm done with ATT forever! I am on my 5th or 6th, so many I lost track, S8 Plus, with the last 3 all due to the same issue. 3 weeks ago I had 3 replacement S8 Pluses in my hand all at once! They would send me one, same problem, send another, same problem...the 3rd (and final one) was PROMISED to me by a cust. rep., to be a NEW phone...not refurbished. I have spent hours on the phone trying to resolve these issues that aren't being taken care of. The male, Hispanic rep (didn't get his name, why get one anyway...nothing happens), promised me up and down, that he would send a new phone so we could start from scratch. He said he had the authority to send a NEW phone to me and would do it to FINALLY take care of the issues. And telling me "it's all in the notes, what I'm doing".

I've been a loyal supporter and customer even when they were BellSouth, but after dealing with these new representative! I'm done! I had a phone that kept cutting off when I'm on a call. I reported it they told me to send it in. A couple of days before I return it I drop it and crack the screen. I immediately call customer service and told them I dropped it and cracked it. I ask do you send it in like this they said yes! I did and they sent me another phone that was doing the same thing as the one I sent in!

I recently had issues with AT&T overbilling my account by $90.00. I contacted Customer Service and attempted to resolve the matter to no avail. I really never had a reason to contact customer service, however, when I did they were courteous and professional. During this process, I experienced the most unprofessional customer service ever. I was put on hold for extended amounts of time, instead of call being transferred it was being disconnected, to even being advised that the customer service department does not have a contact number for a corporate office. AT&T has lowered their customer service standards by hiring rude, incompetent representatives.

Summarize the account that has happen to my husband and I. On August 2016 my husband and I decide to switch our carrier to AT&T, biggest cell phone fraud company I ever dealt with. We had a account for 2 cell phones, a tablet, and a watch. No problem. We always paid our account on time, no problem. In March 2018, our granddaughter dropped my cell phone and broke it, took them about a week to send me a new phone. I didn't understand if I have Assurance Insurance why the store couldn't just replace my phone. The phone that they sent was a Warranty phone, the phone started dropping calls, not ringing, switching from one app to another on its own. So I decided on August 22nd 2018 I had had ENOUGH.

At first, my mom and I switched to AT&T from Verizon about 3 years ago. I wanted to upgrade from my iPhone 6 to a 6s. And at the time, AT&T had a switch offer going on. If we signed up, then we could get a discount and a $200 gift card to use on whatever we wanted (which obviously we'd use to help pay our new phones off). So when we signed up, the employee that was helping us said we would get our gift card in 7-10 business days. So we waited, and nothing came. We called in and they told us that it hadn't processed yet. So we waited about 2 weeks for them to process and ship.

I've been with AT&T for about 2-3 years and until the last 60 days I've received fairly decent customer service. However the customer service I've received since will be the reason I never do business with this company again. Starting with internet service: I recently requested a transfer of service based on having to relocate for work. My account was active and in good standing, the first call (on Saturday) went well I thought. That is, until the appointment for install that was scheduled 3 days (Tuesday) later when no one called or ever showed up.

I have had it with AT&T! I was not aware that they disconnect your service if you are only 10 days late. Today, I call and I am told by Leslie (The Rep) who by the way was very sweet that it is not uncommon. So, you call them to pay your bill, you're on hold for 10 minutes and then they charge you $5.00 to make a payment. PLUS a $40.00 reconnect fee. I've been with them AT&T since 1999. I will be switching within 24 hours.

AT&T sent me a promotion for DIRECTV. I was late on my AT&T bill however have Always paid my 400 plus bill a month. I call about the discount and DIRECTV says that AT&T declined after I was accepted and installation occurred. They transfer me when I say that I want to lower my plan and no one ever comes to the other end. AT&T just fights saying I don’t qualify anymore. Since March I have been paying full DIRECTV bill with no discount or promotion. If I would of known the company would do this I would of bundled with my CenturyLink. I’m very upset as I have been a customer for over 15 years paying a outrageous amount monthly for my cell phone. Worst customer service ever. If you ask for a manager they say someone will call you back and they don’t.

We bought ATT deal that give $800 credit when you add new line. After few months I call to see if I can get my iPhone 8+ unlocked so I can use it when traveling to different countries But I was told they can’t since it’s not paid up. Then rep tell me I can use some kind of SIM card or software to unlock it which can void phone warranty and by doing that ATT can blacklist my phone and send me bill for iPhone 8+. Stay away from this crooks unless you want to Waste your money and time.

At the time of upgrading my DirecTV service I was told I would get free HD and DVR for 3 months. This has not happened and every time I call they say - it will show on your bill next month. I have also been offered loyalty discounts that I never see. Both are lies to get you off the phone with the CS agent.

We signed up with ATT when they offered the BOGO. TWO days later we realized that we’d made a huge mistake and returned our phones and dropped ATT service altogether. My husband's phone hadn’t even been opened and was returned in a sealed box, but we were still fine with paying the ridiculous restocking fee of $80. We went to Walmart and purchased two iPhones outright at a third of the price ATT charged. We got on with Straight Talk who has awesome and affordable service.

So I went to sign up for service in store and the man was having trouble with their new system of taking a picture of my driver's license so I proceeded to go home and try to do it online. My card number kept saying invalid number because my credit union blocked them because I had just bought the new watch outright earlier that day and they thought it may be fraud. My credit union called me and I cleared it up. By the time I went back in the system the only option was pay in full for the device because an application was done more than 5 times. They blocked me in the system for fraud. No one could even come to this conclusion though and all anybody did was take false guesses as to why the only option went from no down payment to pay in full (the checks ruined your credit smh).

I have been a multi services customer since 2000. Wireless, DSL- now Uverse internet and Directv. Over these 18 years I have yet to hear any AT&T employee ever say, "I’m sorry we didn’t follow through on fulfilling a promised change to any number of requested changes" to my services. Any change usually (80 to 90%) takes multiple calls starting with their award winning king of the mountain Interactive Voice/digital Response system. While their overall customer services departments continue to lose ground to competitors their latest tactic is a false display of empathy and making an excuse for why a previous promise wasn’t filled. But rest assured the one promise they never miss is getting paid for their services whether they worked or not. Given a choice, choose a different provider. Your mental health is worth possibly paying a little more to avoid AT&T’ consistent poor service predicated on unfulfilled promises!

I am not happy this went down the way it did and the last people on chat did not help me after speaking with them for 2 1/2 hours - I went on today to discuss this one more time and explain why I was only paying half. The representative was able to remove the charges that I was not told about when I signed up. This does renew my faith in AT&T and makes me a bit calmer about signing up with them. I am not sure why the two reps before weren't willing to help me but this person did in less then ten minutes, but I am happy it worked out the way it did. I do recommend always talking over chat to have the transcript for your own records.

I have to called for same issue for 5 times include call and chat. "Don’t do that," they said and, "Don’t fix when I call." What a waste of money, just stay with your current carrier. This one don’t save money at all and worse customer service can imagine.

Their bills are so complicated, it's almost like they are counting on the fact that it's too difficult to understand, therefore you don't question the erroneous charges. I called several months ago due to being charged for a service contract I didn't approve. To fix this their customer rep offered a reoccurring credit on my bill. Several months go by where this credit occurs. Then it drops. When I called back, they claimed it never happened and they can't offer me this credit and now I'm stuck with a service contract I never approved. They claim the other service rep "should have" put a note in the computer system if they gave me a reoccurring credit. Now how would a customer know or could verify that something is inputted in their system. They claim they don't have a record therefore they can't honor what was agreed upon.

Cell service quality is completely unacceptable... Terrible. Dropped calls, could not hear people or they couldn't hear me. It's the lowest that I have ever experienced. Customer service is non-existent. I was lead to products that did not perform as I was promised, specifically a wifi hotspot. I have to get a satellite service for home internet since the product did not do what I was told, by AT&T, it would do; run my internet speaker system. I was stuck with the device for the life of the contract, and we did not use it.

I've been an AT&T Wireless customer for over 20 years. Recently I received a bill for $546 on 9/10. One week later a received an updated bill for $1500. CS told me that my billing cycle had been changed, but they could not explain how my bill got this high. I was promised a call back by a supervisor that day. No one ever called me back. Called again, all I got was an apology for the inconvenience, but I still had to pay this bill. Customer Service means nothing to AT&T anymore. Also their "promotions" are nothing more than elaborate schemes to increase your monthly bill, which are impossible to understand, and to lock you into a contract extension.

I bought 3 Samsung Galaxy S7 phones between 11/2016 & 3/2017 on time with AT&T for $695 each. Already one had to be replaced and I had to pay a $112 deductible and another one is also having issues and will probably need to be replaced as well. How can AT&T and Samsung sell these phones for these prices and they don't even last until they're paid off and we have to pay a deductible to get a refurbished phone. That's unacceptable! I bought these 3 phones in good faith and I assumed that would last at least until they were paid off.

Customer Service Dept. is deceptive and designed to make consumers give up. Made undelivered refund and inquiry promises on recorded calls. Ground level reps have no authority and are unable to connect you to their supervisors. They do not keep a history of previous calls. Spent 7 hrs 50 sec. with no solutions to the multiple errors on my account. Forget about dealing with store AT&T employees...they are only interested in sales...not service satisfaction. Deceptive practices at the least!

I am a business owner in Orlando FL and have had been dealing with AT&T business landline service for past 12 years! I feel like they are always taking advantage of me as I am sure many others have dealt with this as well. It seems every two years they are doubling my rate for one phone line and one fax line from a $199/month cost to most recently $391.76 for the same exact service! Last time I dealt with I had to sign up with a wireless tablet just to get my $199/month rate back. This past time now since a new competitor is available I was able to get 2 phone lines & fax for $90/month! Now I get a bill from them for $206.48 to close my account and I think they should credit me this since I have been getting taken advantage of for a long time. They should be ashamed of themselves for overpricing a small business owner and I will NEVER buy one of their products or services again.

Accidentally overpaid my bill by thousand dollars in July. Here we are in September and I’m still trying to get a refund. Every time I call they tell me it’s pending. I even had my bank do a conference call with them, they said the money was on its way. This was back in August. 25 years I’ve been with AT&T. Unbelievable customer service. They don’t give a hoot about you. Hello Verizon!

I still don't have service after 16 days, with numerous calls to customer service, technical support, management, and anyone else that I can get on the phone or on chat. I've been promised follow-ups, spent days waiting for a tech to show up, none of which never happened. AT&T should be ashamed of how they treat their customers. If you are Rural, find another service provider, they will ignore you, lie to you, and just make you wish you had never dealt with them in the first place. They are possible the worst company to deal with.

AT&T at Baileys Crossroads 9.17.18 @ 11:32am. Employee “Freddie” needs a crash course in Customer Service. His attitude is ** - especially if you are non-hispanic. He was all teeth & smiles when assisting the Spanish speaking customers. He pretended like he was deaf when I spoke to him in English. He had the nerve to snap at me. That’s why I’m writing this review. Freddie is a real **.

AT&T has terrible customer service. It will enter you into contract that you don’t even agree to and then if you don’t realize it immediately they will not help you when you do realize it. Their cell coverage is very poor, most cheaper cell service is work or AT&T does not. I have five lines through AT&T and could not be any more dissatisfied. I will be finding a new carrier. I guess Verizon is all this lot that has great coverage and great customer service.

Signed up for BOGO 10 months ago. ATT still charging us for both phones. Nobody is willing to help. When I called the customer service people said they will submit a case but no one is trying to fix the problems. Stating we did not qualify for promo, which is we did. We upgraded 2 lines and even added a new one. But ATT keeps coming up with new excuses for why both phone installments are still showing on my bill. I've been a loyal customer for years, never late on the payments. But nobody is fixing anything. Be aware. They are just trying to make sale. Gonna forward everything to my legal team and let them deal with those crooks.

Wasn't AT&T part of the original Ma Bell? Those people who founded phone service? I have had AT&T cell service in some form (was Cingular) for almost 20 years. We lost cell service during tornado warnings in the middle of the night during Florence and did not realize we were getting no warning for a tornado headed our way because our cell service was out. Been without cell service for over 36 hours now. Our neighbors with Verizon, T-Mobile and Sprint all have cell service. We lost AT&T internet on Thursday before the effects of Florence really even hit us. I am so unhappy with them and just incredulous!! Have had no internet for over four days.

I am thoroughly frustrated with ATCT's customer service or the lack thereof. This past Saturday, I spent 5 hours on the phone with them getting passed around the world, hung up on, on hold for over an hour, and then told in a recorded message that the office was closed. Now, it is Monday, and I'm trying to get the courage to start in again with them.

I had an awful experience in the store and company in general. I was told I was going to received a bill and it was a lot more. I returned both of my phones within the 7 days of the purchase and the company is charging me the entire month 290$ for 2 phones I only used 7 days. I had to call 3 times to cancel the service, they don’t do any of this at the stores. The experience has been an absolute nightmare. After this, I am also canceling my internet service with AT&T. Very disappointed. Very unprofessional.

Your disconnect fee is waived 3 times, after disconnect, your bank account is pilfered for the same and an extra month's billing. Returned as a credit with no way to recover, no reps, no AT&T office lie.

The sales person give untruthful information, trick customer sign on the sales. When I called the customer service people said they will submit a case but no one is trying to fix the problems. Until now we still have phone did not connect when people calling.

There is no honesty and integrity. I call customer service to add a line to my wireless plan. Customer service did not explain fee on upgrade also they told me that will remove activation fee but they did not. This is not way to do business. I am with them over 6 years. I am planning to move to different company.

I have international roaming charges from going overseas. I arrived back in the US and called AT&T customer service. They transferred me to their international billing department. The customer service representative promised me he would note an "adjustment" to the bill. After a month later, I received a bill close to $600. I contacted their customer service department and found out he forgot to type in an adjustment number and that I have to pay in full. The charges are valid, but after promising me an adjustment, I had no idea they were going to charge me in full. An AT&T customer service representative typo just cost me hundreds of dollars. I am looking for another service provider and also get as many people to join me and do the same. Look for a better phone service provider.

I was going to switch to AT&T, I ordered the phones, then the same day-actually a couple hours later decided to cancel the order. They said the order had not shipped so we could do that. A few days later the phones came!! We tried to take them to 3 different stores, they wouldn't take them, said we had to mail them. So I did. I took them to the USPS and put them in the dropbox. So now they are trying to say that they didn't receive them and charge us $2200!!! I am livid right now!!! This same same happened to me with Comcast a few years back. What is up with these companies?!? They can track the phone itself any other time, but when it comes to ripping a consumer off, they aren't going to do no such thing. So how do I prove I sent these back? This has been an ordeal trying to get these damn things back! What can I do? Does anyone have any suggestions?

If you are reading this review, do not use their services. I enlisted in their mobile phone service and it came with a free tablet, only had to pay an extra 10 dollars so I can share data with the tab from the mobile phone. I did automated payment but my bill would increase indiscriminately, I called them and they claimed that I made an international call, which I did not, this happened multiple times. I switched to a better provider 2 months ago, after paying off my phone, but they are still billing me monthly. PLEASE, DO NOT PATRONISE THEM, THEY WILL STEAL YOUR HARD EARNED MONEY.

This is a very frustrated customer who have had a bad experience with this services along with bad experiences with customer service and technicians. At this point the only thing I can do is to contact the corporate office to file a complaint and to contact the Consumer Affairs division to put this company on blast. How I am being treated for services I am paying for is totally unacceptable and would like for someone in their corporate office to reach out to me to further discuss. Totally frustrated customer at this point. Thank you.

We've been with AT&T for so long. And we signed up for auto pay and paperless statements. "Don't ever do that". You don't know what they would charged you if don't pay close attention to your bill. So today I Spend almost 2 hours on the phone with the customer service. Find out that I was paying for phone insurance for over 4 years that I never signed up for at the first. Long story short I won't be with AT&T for too long.

I have been getting ridiculous bills from AT&T every month since I got a phone from them in May 2018. I had enough and decided to pay off the phone on Monday 09/03/2018 and was told I can unlock the phone once the system gets updated within 24/48 hours. The system was updated and I confirmed with the customer service of AT&T and they confirmed I have paid off my phone. My AT&T app also confirms that my contract has been fulfilled. This is the 10th day since I have paid off my phone and I cannot still unlock my phone, I cannot switch to another network, I am being forced to stay with AT&T and keep paying their outrageous bills even though I have paid off the phone. I have been to the AT&T store 3 times. In both Austin and San Marcos.

Got an unlimited plan. Was told I was to have a personal hotspot with my phone. Later called to ask why I did not have a hotspot, and was told I had to get a different plan in order to get my hotspot. Next was told if I got DirecTV would get a 100 dollar reward, NEVER GOT IT! Another disappointment was when they raised my bill $20 more and was told, If I enroll in paperless billing they would give me a discount... That was a bunch of lies! Just to save you money and time. Do NOT GET AT&T! The worst customer service experience!

Allows my account to be compromise by allowing someone who received a text who didn't text that person. It's a breach of confidentiality. It's not fair to the consumer. No one should be able to receive text from one who didn't text them and this type of system shouldn't be set up if I didn't do it.

If I can give no stars I would l. Very frustrated with this service. I called to start a new plan and was approved and paid only phone taxes. When I went to find order status of the phone being shipped out it was canceled and I was not notified. Went to store, they ran my credit 6 times and then it said pay in full. No one knows what they are doing. The stores and customer services are on 2 different pages and contradict each other. Absolutely worst. I would never recommend to anyone.

It all started when the internet went down. Red light on the service box. I followed the steps with tech support to no avail so they scheduled an appointment for the following day. I sit and wait from 4-8pm never hearing a word from AT&T. I go on to the live chat for instant service after the appointment time had come and gone. An agent told me that the technician was running behind but that I was next. I agreed to wait and I did by 10 pm with no word from AT&T I gave up. I called the next morning and a technician was dispatched right away between 8-12. When he arrived he was far more fascinated with my movie collection than with checking the modem. When he found it was not, as originally diagnosed, the modem but the lines outside.

I travel to Thailand and when I am there do not answer my phone. I get many telemarketing, robo-calls even though I have blocked, no call list, etc. Nothing works. Every time the phone rings when I am out of the country even though I do not answer it I am charged $3.00. This month the charge was $96.00. Every time I go I am charged for these calls. They tell me that I am to take out a $10 plan per day or $60 per month for international roaming. They do not understand I do not want these calls. I use the phone to text only at 50 cents per text. This time they gave me $25 back on the unwanted calls to nobody.

We had the worst customer service experience we've ever had in our entire lives simply trying to get internet installed at our new apartment. We ordered the service a week in advance and the day came for the order and nobody came. We were not contacted. I had to call customer service to figure out what was going on. After a lengthy conversation I found that the technician had seen that a service was already active (the last tenant had not canceled) and just left it at that. The customer service rep then told me I had to verify my address by going to addressver.att.com. That website doesn't exist. It's actually an e-mail address, but we'll get there. I called customer service a 2nd time and this rep told me I didn't need to verify my address. She would just reach out to the existing account and try to cancel it. If that owner could not be reached, she said she would reach out to my landlord and confirm. So I waited for that to happen.

AT&T is not the company it used to be. Whatever changes have occurred internally has transformed them into pure garbage. Their services for TV, internet and digital phone are sporadic at best and their advanced technical service division known as - 'last chance repair' (can't make this stuff up) is a joke. I even experienced their internal in-fighting about how to fix the problem. It didn't matter because the problem was never fixed. The only other technical service they provide comes from foreign countries like China, Philippines and Mexico. If you can understand broken English from a voice synthesizer (to make it sound like an American) then AT&T is the service provider for you.

AT&T recently offered me a new plan -- reduce my data from 6 to 5GB and credited me for a month, then starting to bill me more. I contacted AT&T on their website and chatted with 6-7 different people & got 1 call. Each of them ended with "I am on the wrong department, let me transfer you to another person", I wasted 2 hours but at the end, nothing is resolved. Crazy!!! Unreliable! I want to straighten out my bill and credit me for the overcharged.

I went into the store to ask if they can repair my phone, mostly for help. They said “yeah file a claim. We don’t fix in store." They really made me feel inferior and like I was being judged being that the lady said it with a very snobby attitude. Will be switching to Verizon. Save yourself.

I have been with AT&T Wireless for a lot of years. I currently have 5 lines on my plan for which I was supposed to pay $276 a month. Do yourself a favor, keep the number of phones down to as few as possible on your contract. We kept on having one person or another breaking their phone, and we had to keep on expanding our 2 year contract. I am currently paying $480 a month to AT&T and you want to know something. Their customer service does not give a damn that I am paying over $5000 a year for my phone service. I used to have AT&T internet and DirecTV. Their internet was horrible. I was never able to do work from home, which is one of the main reasons for me to have the internet. The speeds were horrible if you wanted to download things.

I recently signed up for a phone, TV and internet bundle with ATT. I was told that I am getting a FREE Samsung Tablet to keep just for signing up. I still was concerned if this statement was legit so I called ATT a few days later to make sure that I was not going to pay a penny on it since I did not ask for it in the first place. The rep assured that I was not going to pay anything on it. Now I receive this bill with $19.70 in wireless charges for using the tablet and a 24 month contract on it. I have not used this tablet in a Month and if my kids did, it was using the internet at home.

AT&T is a terrible company to deal with. I talked to a customer rep 2 months ago to cancel my internet service because they raised the rate while offering deals to new customers. I got a confirmation number and thought the matter was settled. Still I got a bill in each of the last 2 months since canceling. When I called the customer service number I was put on hold multiple times for a combined 1 and 3/4 hrs. Each time the rep said it was a matter they couldn't help me with and they need to transfer me. In addition they said there were notes that there was no cancellation. Finally the last representative was able to help me but said I had to return the modem although the rep from 2 months ago assured me I didn't need to return anything.

Around April 2018 I called AT&T to see how much for an unlimited data. They said they will transfer me to loyalty department for best deal since I am using AT&T for 8 years, loyalty department said they will offer me a plan for $160 for unlimited data every month plus tax. I was like, "Okay how much tax gonna be like $30 more." So I said yes to the offer. The next month I saw the bill was of $465. Crazy, so I called AT&T again. They apologize for, said, "You will get credit next bill," so I was like, "Okay let's give them another chance." So I paid $465 and waited for credit, but no credit next month and the bill was of $365 now at this point. I again called AT&T. They said something went wrong but they promise to be fixed this issue in next billing period so I paid $365 and waited next bill and the next bill was of $378. I was like, "Damn," so I called AT&T again.

From my second bill (2 years ago) to now (9/8/18) my experience has been nothing but STRESSFUL. FOR A PHONE!! I am 26 years old, with student loans, rent, not the best job, car payment, car insurance, I don't need a $500.00 phone bill every month... FOR TWO PHONES! Every bill was different, every customer service rep told me different things when I spoke to them about the SAME issues. Every month my bill went higher and higher. Nothing was done for me! I recently closed my AT&T account and I am still paying $936.00.

When calling to have the company stop drafting my account for a contract the previous owners signed, not only did they refuse to credit back my account but threatened to charge me the early termination fees. Needless to say, my bank will be handling it now, congratulations AT&T on your being blocked from my account!

I had service with AT&T in 2017 for Internet/TV. In November 2017, I moved to a different home which had TV Cable included with the rent. So I decided to cancel the TV service with AT&T and only keep the Internet. I understood that by doing so, I would have to pay off the rest of the TV contract. (Which I was okay with, and willing to pay.). However, when I received my bill, there was a $300 “TV Service Install” on my bill. Why was I getting an extra charged for a “TV Service Install” when I had cancelled my TV service? I called AT&T literally DOZENS of times. Every time I called, I was transferred to multiple departments, multiple “managers”, and just when I think I’m about to find a solution or someone who could help me… I get hung up on over the phone.

Do not sign up for ATT Wireless unless you like surprise price increases. My 10GB plan changed to 20GB, $10 increase. I called, the customer rep who said my 10GB plan was no longer offered. I asked for a supervisor who said my 10GB plan was available at $4 more per month. I asked why I was not notified and he pointed me a prior bill due on 22Jun page 3 in tiny print "Starting with your July 2018 bill, your current Mobile Share Advantage Plan will increase $10/month. In addition your plan will include double the data..." I did not see the tiny printed message and called when I received my bill increase. After 1 hour 30 minutes, I was offered a credit and put back on a 10GB plan. I will be leaving ATT. If this is the way they treat customers, I will vote with my feet and try another carrier, a prepaid plan at $45 less for per month for two lines and more service. Explore other plans before choosing ATT.

Their customer service was amazing back when they bought Cingular Wireless. I couldn't go on enough about them. Now, they are by far the worst company I've ever dealt with in regards to "customer service." I spent 90 minutes on the phone with one of their sales reps (I called to see if I could lower my bill and get new phones). The rep assured me I could do it. That my wife & I both had equity in our phones and we could trade in and take advantage of the current BOGO program without even having to add a new line.

10+ year customer. Cell coverage is spotty and data is slow. Always. Services periodically fall off of my account and on average I have to call three times for 40 minutes each to get them fixed. Last issue was calling to Canada, that normally works, billed me per hour. 13 phone calls over 2 months and I just saw a credit on my bill today. The first call, they told me that I had to wait until the bill was created to get a refund. So I let them bill me and they took the money out of my account ($290 extra).

As I am still on hold with a representative 57 minutes and counting all to just cancel my service. I am leaving for military active training and needing to cancel service for the end of next month. My family will be moving at that time and be going to a different company. I leave in four days and they tell me I have to call back in about a week or so to cancel that far out. I informed the lady that I will not have access or means to do so after I leave. She suggest I share my four digit security # to someone else who can call and cancel closer to when services is needing to end!

AT&T gave me the wrong delivery and installation date for an additional cable box for my kitchen TV. When I called the next day, I find out they were only delivering the equipment for me to install myself. I specifically asked when ordering about the installation and the guy told me they would install. Cancelled the order and will drop AT&T soon.

Just got off of the phone with AT&T. Took 45 minutes, a bot, and 3 associates to get me connected to someone that could help. I am being charged for 2 months of internet that I have not used. The "nice" lady was able to knock it down to one month of charges. However, they still haven't received their modem from UPS somehow after a month. So, they will be charging me 150 for the modem that the AT&T storefront cant accept from you. Yes, the storefront sends you to a UPS to send them their own equipment. I will never again be using AT&T services.

We had nothing but unhelpful reps. Service is terrible!! I explained to AT&T if they didn't correct the problem I would cancel ALL services and we were paying 600+. Well they didn't listen, so we cancelled. I don't miss their long hold time to call and never get a resolve. They still owe me money. $88.40. AT&T turned me into collections. I sent my statements to the collector and that ended that situation. Very dissatisfied customer.

Son's phone was stolen. Insurance on the phone. Upgraded to new phone and now paying monthly insurance on both new and old phone (yeah, I know, never should have gotten insurance, but with kids...) Incompetent sales associate never said anything about insurance claim. When I called AT&T cust service, after 1 hr and 20 minutes, was told to go back to store. Are you kidding me? Finally, transferred without my consent to some 3rd party insurance rep. Why is filing a claim my responsibility and why is it not handled by/at the store? No one ever said a thing about it being MY responsibility. So, canceled insurance going forward and would love to cancel service. Worst cust service experience ever at AT&T. A total of 90 minutes that I can ever get back.

Overpriced for the service and is the worst, customer service is total liars so don't believe any of their sales Or deals. They also push you to get DirecTV which also Suck. I'm definitely getting rid of these Suckers.

No service for a month, stealing my returned phone, no credit, after 2 months, have everything saved from their chat text. No credit for lost service, I was told to send back the phone, have a RMA number, they sent a mailing label. They sent a phone I did not order. Worst people I ever seen, court date pending. Fraud over and over again.

So I’m not pleased at all. So last week I ordered phones online and it went through. I paid a 100$ fee... And I woke up the next day and they canceled it because “they couldn’t verify it was me." They refunded me the money. So I got on chat and a representative helped me created the cart for me and even offered and signed me up for DirectTV now! And gave me a 7 day trial!!! And I checked out. I went to work, got off and checked my account and my money was in there AGAIN!

I called AT&T's 800 # on 8/23 to inquire about what it would cost to add a phone line for my mother to my plan. The first salesperson who answered told me that if I upgraded to an iPhone X, they'd give me a free iPhone 7 SE, then add a $20 charge per month for my mom's line. I hesitated, then called back later that day to take advantage of the deal. When I said I wanted that deal, the sales rep said I actually qualified for a free iPhone 8 if I upgraded my existing phone to the iPhone X. It was a fantastic deal that they guaranteed me I qualified for, so I signed all of the agreements and paperwork online while on the phone with the sales rep.

We spent a couple of days on the phone to get an appointment set. 8/14 we made appointment for 8/21. On 8/21 we called and they said our appointment was canceled. No one called us to reset or anything. If we had not called they would have just not shown up. Promised me a reschedule for that afternoon. Again no one showed up. This was frustrating since I have to schedule days off at least a week in advance. After hours on the phone got a new appointment for Saturday, but come to find out they do not do Saturday appointments. Thanks to my neighbor for letting me know. So I called back after being lied to. Got an appointment for 8/28 instead of 8/29. Again No one showed and no calls either way from anyone. We have spent hours on the phone only to be hung up on and lied to again and again.

One month ago we discontinued our landline but kept the internet service. Immediately we began having major problems with the internet. Two technicians came to my house but did not fix it. Shortly after I found out that they had put us on the slowest speed which I never requested. When I called them on it they tried to claim that I requested the slower speed. Since then I have had nothing but problems. Technicians have been to my house again and again yet the same issues persist. I would not recommend this outfit to anyone.

I was promised a $230 monthly bill for our 4 phones. My first bill was $528 and the second is $301. After much lip service from their billing team, they said I may be around $250 after the first four bills. In addition, their reception is horrible compared to Verizon. I am very sorry I moved and my family is frustrated with my choice as they struggle with a crappy phone signal.

Have spent hours on an automated service that keeps going around and around. When you do get someone, they can only go to a certain point and then they switch to another tech. Then you start all over. Sometimes you are on the phone for hours. Have talked with people in four different countries and seven different States in USA. Corporate Headquarters in Dallas, Texas does not respond to letters. Head honcho reportedly makes $23,000,000 yearly. What recourse does a consumer have other than a lawsuit? But guess what, you have to go through arbitration first. Read the contract that is many, many pages long. I wonder if the lousy system is the cause of so many hacking problems that people are having?

I have been given the runaround with AT&T for the past three days. I opted into Verizon to change carrier because I feel their customer service is so much better. I was offered a slightly better deal from AT&T and decided why not since I've been with them for 7 plus years. I am fed up and ready to cancel after being told my phone was in "limbo" after being told my phone would be delivered in 1-2 business days. I ordered an iPhone X 256 g that costs 1,150 dollars. Disgusted to the point I can't even stomach this service anymore.

I was told I wasn't on a contract. My bill changes every month. Very dirty business to deal with. Constantly ripping people off lying about what monthly bill we choose. I hope one day someone will investigate this dirty company. I can't wait until I finish with these lying people. They are connected with DirecTv and a very, very dirty business to deal with. Please don't deal with this shady company.

I told the agent at store what I needed and I bought the better plan for a hot spot box but he failed to tell me that the service was not good streaming. Then I get a bill for almost four hundred dollars with 10 dollars a month for box. I think AT&T are trying to price themselves out of the business. I agree with all the people complaints. I had the same problem trying to resolve the problem. Every one I talked to gave me a different answer.

I was advised by 3 different reps that my activation fees would be waived and it never happened. I was also advised by two reps they would call me back and it never happened. They promised to call me back. They took my money but never followed through on transactions. Multiple days and several hours and they still never did as they promised. This company has the worst customer service I have ever witnessed, and according to them, I have been a “loyal customer”. If they treat “loyal customers” like this imagine how they freak everyone else. I can’t even begin to explain the frustration I have had with this company. I never even go on sites and give reviews.

I wanted to change my prepaid plan to postpaid family plan, so I was been directed by customer service to visit corporate store. On visiting the corporate store, I was told they cannot do it since it is out of market number. The corporate store directed me to call customer care. I called up customer care again and they told me to visit corporate store as they cannot it over the phone. Till now I have not received a solution to my problem.

Was charged $31+ extra on my cell phone bill for an emergency 5 minutes international phone call. $10 was for one time charge for international day pass, and $3 a minute for 5 min. call, plus tax, so that's $31+ charge. $10 was removed, after rep. put me on hold and even manager did not know why was the $10 charge, and I am thankful, but they would not reduce $15 charge in a good faith because it's a lot for 5 min. call to pay. That's what you get for being ATT customer for many years, 20+ at least, and having an Internet, 3 cell phones and local phone with them. It maybe time to start looking elsewhere!

I have had two occasions to contact customer service with AT&T. Both times I have gotten the most inept people I have ever encountered. I had one tell me I would have to do something that I knew good and well I didn't have to do. We have been without phone service the last two days, and it has been ridiculous talking to their customer service. Numerous people have said what needed to be done, but it has not worked. My husband finally told them to send a technician, and they said it would cost $150. I am totally fed up with them.

We got a Samsung S7 Active about a year ago, paying a lot of money each month to AT&T, only to have it go completely out. The battery port is burnt & melted, and had I not been home this could’ve started a fire, seeing as there was smoke coming from the port. This is a known issue online & in the ATT Forums, i.e. overheating, burnt ports, constantly going black & shutting down on its own (which has also been a constant issue with our phone). This is a safety issue, among the phone not working in general. In the past few months we have had to do a hard reset a time or ten, and we still have two years of payments on a phone that is not working. This is the only means of communication for personal & work use, and this is not something taken lightly.

I switched to AT&T after Sprint increased my bill by 30%. AT&T promised me a plan for $55 per month. The first bill came and it was $122. It was a classic "bait and switch" tactic. The salesperson lied to get me to sign up. I did it on the phone so when I complained they said there was nothing they could do about it - that I had no proof. The plan they really signed me up for was $45 per month PLUS a $35 per month "customer fee" making it $80 per month PLUS all the other fees and taxes. My first bill included a "sign up fee" of another $30. I cancelled the whole thing after I got the first summary. Exactly 18 days.

I have been lived and worked in Europe for two years and last month had bought an AT&T prepaid wireless plan for one month when I visited back to US. In one month, before I left the country, I called AT&T to cancel the plan. After I explicitly told the guy on the phone to cancel the plan, he charged my credit card for one more month. It took me another more than half of hour to deal with AT&T's billing supervisor to refund my credit card. AT&T is getting extremely greedy nowadays. In addition, AT&T charges $60 for international data roaming per 30 days. I will never use their service.

AT&T will not provide us with a copy of a contract that they claim we signed. They claim that we owe more than $300 for a $10 a month data plan to a tablet because we canceled in month 21. Customer Care is refusing to send us proof of a contract and continually hang up on me for asking too many questions. They started billing us $100 a month for the remaining 3 months of our apparent service agreement. I am not even sure how that is possible as our monthly service fee for the tablet was $10 a month for the first 21 month. I have asked over and over for a copy of this supposed agreement but they refuse because they know that I never signed one.

Was told I had 30 days to decide if I wanted to keep any of the services I purchased. Was told my old phones would work. Was told a specific price for bundled services. 3 days in, had to buy new phones because old ones did not work. 2 weeks in got a preview of first bill, no promotional pricing applied. Called multiple times and was told it would be fixed. 3 weeks in, still no resolve and attempted to cancel all services. Couldn't cancel because DirecTV is a 24 hour to leave the contract scenario, not 30 days (=$20 x 24 months). Phones just fell out of 14 day period also not aware of ($900+900+500). Plus initial bill is $553. So now I'm on the hook for over $3000.

My problem started way over a week ago, I would try to make a voice phone call and either I would go on and off the other person could not hear but I could clearly hear them or vice versa. Or at times it would work if I moved around or went outside... After going through a wraparound automated system that was clearly made to make people not call back for assistance, very frustrating and then being transferred several times, so finally today I called several times of getting disconnected that I was at the point of just asking automatically to be transferred to the escalated technical support and get this sweet lady that read all the notes and asked a couple of questions which were, "Are you on wifi? Do you have at wifi? Do you have problems with text or data?"

I have been calling sometimes three times a month about my bill since I've had service with these people. No one could ever seem to find any information discussed prior to the present conversation. NEVER AGAIN.

After being a Verizon customer for a decade I decided to switch to AT&T, motivated by AT&Thieves promotion for a sizable credit. Once I agreed I was sent sim cards to transfer my carrier to AT&Thieves from Verizon. That prompted several phone calls to navigate AT&Thieves' vague instruction resulting in poor signal strength; I have to go outside to make a phone call.

I came to AT&T after having Metro PCS. I was more satisfied with the coverage range but I should have researched first. They are not helpful to any issues that you have. Mario and Carol were of no assistance. Mario was actually on the phone copying me as I was trying to get my issue handled. I know that people can be rude but this should never happen in a company. This was the worst experience ever and my issue was not handled. I paid for service that I did not get to use. Carol was a little better. Mario needs to have better manners and learn to treat people with respect. Take your money and run in the opposite direction.

Disappointed with LG B470 flip phone. Works ok as phone and text messages but otherwise lacking. Web access very dicey. My AT&T still doesn't work. Can't get email to work. Keep getting "Secure connection failed." Support not much help.

I was told I would be paying a certain amount - My account was overcharged and I discovered that the salesperson had multiple times guaranteed me a promotion that was not the price she quoted me. I spent over 1 hour trying to resolve my issue, trying to be refunded the money that I was overcharged, and have been disconnected and transferred to 4 separate departments. I have found customer service to be dishonest and the AT&T accounts very difficult to find what I should be paying and why my bills are what they are.

I’ve had all of the major carriers before, the last time I had AT&T was in the mid 2000s and I left with the impression that they had superior service over T-Mobile and Sprint, but apparently with the adaptation of LTE, they cannot keep up with the times. I left T-Mobile last year after being fed up with extremely poor service at my new apartment, and decided to switch to AT&T because (1) I would get a discount for bundling my phone/tv/internet, (2) I thought the service couldn’t be worse than T-Mobile. For the first 4 months, the service was a little better than T-Mobile, nothing great, but I would definitely get signal in places where T-Mobile/Sprint never did.

I signed up with ATT phone service in Dec 2017, I wanted to a family plan with 2 lines, on one account. I was talking with a reps for about an hour or so, to make sure all the information was correct. When I got my first bill, they charged me to two separate accounts, that was my first month calling. Then in March I signed up with their U-verse, I had an scheduled appointment with them to come hook up my TV, in my new apartment, and it was the last day I had off from work. I was told someone would be at my apartment between 12-2 pm. Near 2 pm, I had to call to see if someone was on the way, a tech said they were on the way, and would be at my place in 10 mins, 20 mins later nothing, I called again, the tech said they couldn't find me.

WORST company. I'm Rudy ** owner of Edible Arrangements. Every July I get a renovation letter to which I respond to as soon as possible so my lines won't be affected. We agree to pay a certain amount. Every month I was getting my bills higher than usual. I called and went to the store a couple of times. They told me yes it was a mistake and that in the new bill I was going to get a credit, next month got a new bill again with a higher amount than the past one. Called again and went to store again and they told me again it was a mistake and not to pay bill until next month while they fixed.

My son left the country for four months, and I asked AT&T what we could do to save money (and his number while he wasn't using the account.) They said, no problem, he could pay ten bucks instead of twenty on our family plan. But it was a lie. They didn't tell me that invalidated the installment plan he had on his phone, so in actuality their little savings cost us 5+ bucks a month extra. I called, certain they'd fix that as they have in the past for their mistakes, but I was told no way. That they were sorry that they made a mistake, but they wouldn't fix it. It's the last straw for us with other issues we've overlooked. All seven of us on the family plan are leaving now. If that's the way they run their business, they can do it without us.

I have been a long time ATT wireless customer registered with autopay. My autopay is the 12th of each month. Some genius at ATT decided that autopay dates should happen at the end of the calendar month and unilaterally changed the date. Apparently an email was sent to that effect, which I could not find in my email. Even then, one email??? From ATT who regularly bombard both my email and regular mail with suggestions to increase my service (and hence their revenue?). In any case, I was not aware of the change.

I was unclear about associated fees for my “eligible upgrade.” I called AT&T Wireless after I upgraded in the Apple store to an iPhone X and was basically dismissed when I asked about any fees. I was told there’s nothing on my bill and the person allegedly called an Apple Store to learn what they might have been referring to. After about 20 minutes of back and forth and being told there was no fee by a clearly frustrated and rude customer service person, I hung up. SURPRISE. $30 upgrade fee on my next wireless bill. So I call again. Apparently there was a record of my previous call and this customer service person acknowledged that I was told there was no fee BUT that it is a legitimate fee and I’m responsible for it!

Does this make ANY sense to ANYBODY?? AT&T took my money through automatic draft on August 18th, 2018. My plan RENEWS on August 19th, 2018 (it is now Sunday the 19th) BUT it does NOT return my "high speed internet" service UNTIL one minute before midnight on August 19th in which case one minute later it is then August 20th, 2018. AT&T just screwed me out of one day of service! Think twice before using AT&T for your cell provider!

"Once you submit your final bill (online or by mail) from your current carrier (within 60 days of porting your number to AT&T) the AT&T Visa® Promotion Card will be mailed within 4-6 weeks after you've completed all eligibility requirements, including keeping your account in good standing for 30 days." I quoted above their actual print from their website.

The worse company to deal with. They will tell you they will credit your account, and they don't, meantime you have to pay the bill or they will charge you late fee. I will never deal with them again. I traveled abroad, I kept my phone on airplane mode, I did have local internet, so I used the WIFI, when I came back to US, AT&T charged me for all the data on my WIFI. I call this highway robbery. Have called them many times, someone in another country with an accent you can't understand tells me they will credit my account, and they never do. I am gathering my bill to take them to our Attorney General, the company should be fined and put in their place. I am glad I don't have any of their services any longer. Every month my bill was a different amount without using anything outside my services. I know they are too big to fight with, but I think people should know.

They lie! They promised a 194 credit to our account because of another AT&T employee lied to get us to switch. Spoke to 4 separate people in the loyalty department and 4 different occasion all of whom said it would credited within a day. Of course we never received the credit and decided to record the conversation of the employee. Who put in her notes that it was subject to management review. That was never said. Now there is 400 bill you expect me to pay. Good hustle AT&T. I will buy out these phones at 1500 and pay for 1 month of service. You will never get our business again and will also cancel DirecTV.

My wife and I had two phones, two bills. On my bill, I covered my cell phone, the internet, and U-verse. AT&T advertised the "Unlimited with 2 phones plan." I should have know better because they had a shark in a barrel in the TV ad. Anyway, we called and after about an hour on the phone, discussing the combination to one bill and lowering our costs, we made the switch. We were paying about $400 a month total for everything before the switch. The bill came in for a prorate on one month of $229 and then the next month bill was $522. I was on the phone for over 1 hour and was told the best they could do would be fill out a ticket and let me know in about 10 days. We went to the store and took a detailed printout of our bill. One hour later, we were told to call 611 and talk to retention. After another hour on the phone, we ended up going back to our old plans and losing around $130-150 for our troubles. This is no way to run a business.

at&t.com - I went online to order an iPhone. The advertisement for the iPhone X said "If ordered before 7pm free same day delivery." I ordered the iPhone X at 12:22 pm and after I placed the order - it said item to be shipped in 2 -3 business days. FALSE ADVERTISEMENT AND I'VE BEEN A CUSTOMER FOR MANY MANY YEARS NOT EVEN SURE HOW MANY. OVER 20 I THINK!

If you are a business, avoid setting up an account here. Because of a mistake by Spencer **, Justin **, and Todd the manager, it cost my business $50,000 in fees. Instead of owning up to their mistake (setting up my business account wrong to benefit them) they’ve done nothing to clean up the mess they made. Because of their mistake, opening up 60 new lines instead of adding it to my existing business account, it triggered the fraud department and without no warning, they shut every phone, employee and personal, off in the middle of a business day and refused to turn them back on. Our account was overpaid by $5,000 because we pay ahead and they refuse to give me our money back, kept our phone numbers we had for 20 years, and cost our business tens of thousands in loss.

My phone broke and I decided to order new through AT&T, the ad on the site was "Want it fast? Get FREE same-day delivery if you order by 7pm". I placed an order at 4pm on Friday, August 10, 2018. Did not have access to the internet until next day Saturday, August 11, had long conversation with the customer service rep, she told me it will be shipped on Monday overnight as was promised!!! I am a customer for more than 10 years and had to call on Monday, August 13, 2018 again.

Phone contact people are polite & do their job. But length of time to get internet & phones repaired is excessive. Elderly & blind does not need to be cut off for multiple days. Going on 4 days now while our location is Central Houston not rural middle of nowhere. Everyone is pleasant & nice but why so few repair people? Shame on stingy management. Hire & train adequate personnel to repair services within 24 hours. Do it right. You certainly charge enough. Poor poor management.

My daughter took a trip to Europe a month ago and we paid AT&T 10.00 a day that included data usage. They charged use 120.00 which is what we asked for but then they added 100.00 on our data rollover usage and I have spoken to 3 different agents and a manager and no one can explain where this 100.00 charge came from. I was promised a 40.00 reduction in our bill which they never took off. The call centers are located out of the country which provides a difficult language barrier and “I don’t care attitude.” Will be looking for another carrier as we are good customers to them and we always pay our bill on time.

They placed installment charges on the wrong account which should have been cancelled before the charged accrued and kept sending me 2 bills. When I inquired about the extra bills I had been getting to AT&T representatives several times, all of them told me to ignore the extra bills. I relied on them. Now they charged late fees on me for the bills they told me to ignore. Customer service doesn't know what they're doing. Totally stupid and irresponsible - they just keep saying there's nothing they can do. AT&T sucks and all they can do is scam customers. I wish I could give 0 star. Use Verizon.

Just signed up to be a new customer with AT&T’s on Friday, they said everything was approved, I paid what was needed, and that the phones would ship that following Monday and take 2 business days to arrive. I called and checked the process of everything, everything was still processing, and no emails were send regarding the tracking information, I called and asked why I couldn’t access anything on the online acct and the lady said it was because they haven’t been activated. Completely rude and continually interrupted me and didn’t answer any questions I asked. I called again to check the progress the next day and it still said processing.

This company is straight garbage. We were told we'd have our services (cable and internet) transferred when we moved, because we were you know, moving from one house to another. Only cable showed. They didn't know we wanted both. Are you serious? We called and after us explaining we work during the week 8-4 they said they can only come between 12-4. After an extremely difficult search to find someone to be at our house between 12-4 on a Monday, AT&T never showed. AGAIN. We called at 3, spent a half hour on the phone, were told something was wrong with the order, and someone would be there before the end of the night. By 7:30pm no one had showed. We called AGAIN, spent an hour and 35 minutes on the phone with them, appalled at how TERRIBLE their "customer service" was and demanded someone be at our house ASAP.

First off, I’ve been a loyal AT&T customer for 7 years. I have a wireless account and even had a home phone and U-Verse account. However, they are getting real expensive lately, and the services and pricing doesn’t even make sense. For example, internet by itself is around $75 a month for 100 Mbps, but if you add local channels it brings the bill down to around $65 a month. And that’s not even including all the taxes and fees they charge. That really doesn’t make any sense to me considering I never watch any of those local channels... So why even have it? Also, $75 for only 100 Mbps is ridiculous to me. I can go get faster speed at another company for much lower even after taxes and fees. Also, my wireless bill has gotten more expensive over the years. They increased the fees somehow turning my supposed $103 wireless bill into $114.

Shireen **, this location's authorized AT&T retailer and AT&T expert deliberately attempted to screw me over on a mobile plan in order to make a sale. If you want to purchase a phone at this Best Buy, heed my warning and simply go to one of your desired carrier's stores instead. All I wanted was to be removed from my parents' AT&T account onto a new account, and was told by Shireen that this could not be done. Instead, according to her, a new number/line must be created and must be 'merged' with the old line.

Took my 81 yr old mother in for a phone. She wanted a basic low-end iPhone and ended up walking out with a higher priced phone and a FREE TABLET. Bill came that free tablet sure wasn't free. I called several time and she calls to complain about this and how she was taken advantage of. They call her to threaten her now about paying on the tablet and they get darn right nasty. I've called and told them about the "trainee" who waited on my mom and I heard her myself say FREE. WE SHOULD NOT PAY FOR YOUR EMPLOYEE'S MISTAKE!! I wouldn't use ATT for anything. Rude, ignorant, and takes advantage of people and they don't support their customers.

Customer service is horrible. Very hard to understand and very rude. I have asked to speak with a supervisor and was told the first time one name then the second person I talked to gave me a different name. They do not listen to what you are telling them and they cut you off and do not let you speak. If I could give them less stars I would. I have been a customer for over 10 years and this is the worst experience I have ever had with them. I am looking at using a different provider or going to internet based. Thank you ATT&T for a horrible experience.

I was a customer for AT&T since 2006 and for the past months I notice an increase on my bill, I called AT&T to ask and to check other offers. The person that I talked to transferred me to a loyalty department, the person who answered from that department offered me a worst plan where I was going to pay more and get less, I told her that I was going to have to switch to T-Mobile and she didn’t care. I spoke to someone about my bill and the person assured me that I was going to pay only a partial amount since I switch in the middle of the month and just found out that was a lie, I have to pay for the whole month. Even if I am not happy with T-Mobile service I will never go back to AT&T because even though I was loyal to the company for 12 years they didn’t do anything to help me. I don’t recommend AT&T to anyone.

No stars at all, the hidden $ 20.00 fee, the lies about lowering the monthly cost of your bill, the buy one and get one free BS. The question is how do they get away with it? Nasty disgusting thefts, I personally went through all of this. They don't even deserve any of my time, I'm done.

Well I guess I will start at the beginning Dec 2016 I signed up with AT&T I accepted the offer buy 1 Galaxy get 1 free. Gold for me black for my husband. Phones arrived colors switched went into store and spoke with rep that stated both phones needed to switch husband is a truck driver it would be hard to do. So we just kept them. The rep then asked if I had DirecTV, home phone and internet. Advised I did, he said, "Great you qualify for a free iPhone." Explained I didn't need one. My daughter just got a new one a few months ago. He said, "This is the latest version it's free get it for Christmas." I checked with store manager and was assured It was free! Came home and called to double check was reassured that it was free.

AT&T and would not release my number until 3 days into the new billing cycle and now are charging me for a whole month of service I do not have! After years of being with them!! Like so many here - phone companies/cable companies are the worst! Policies at AT&T are ultimate worst!!!

I switched from Verizon to AT&T in April of 2018. I was combining my girlfriend’s phone service with mine and was trying to save some money in the meanwhile. I went to an AT&T store and was given the sales pitch. My girlfriend’s Verizon bill (with two of her kids) was $210 with Verizon and mine (with one of my kids) was $235 (I leaded a phone recently). The guy at the AT&T store quoted me at $230 for all 5 of us and talked me into new phones which I was told would bring my monthly bill to (he breaks out the calculator) just under $300. He sold me.

I switched from Sprint over to ATT last summer. I didn’t have terrible service with Sprint but had read that “you get what you pay for” and that ATT was one of the best for cellular and customer service. I figured it would be worth to pay a little extra if it meant that I would have all around better services. I have one phone with an unlimited plan and I rent to own an iPhone 7 Plus. Fast forward 12 months later and my phone bill has increased by $20. They have added new “service fees” for the last 3-4 months making my phone bill steadily increase. Whatever.

Not sure where to start. My wife holds the AT&T phone account, which she has had for almost two decades. I have a DirecTV account. Back in Dec 2017 I went to renew my DirecTV account for the next year and the person over the phone combined my wife's account with my account causing 5 months of lies and issues. Countless phone calls, transferred to multiple places and never resolving any issues. Lied to for four months stating the accounts were not merged, YES, finally in April found out by a customer service rep in the states that YES the accounts were merged. All of the previous weekly contacts with the other phone reps located in the Philippines would always tell us lies when we called and were transferred from person to person.

I am agrado. I don't have enough space to describe my disappointment and frustration but I was a member for over 20 years. One day I received a phone call from a sky phone and not knowing I called back because I was waiting for a phone call from my family in Puerto Rico due to the terrible hurricane that devastated the island. I got a bill of almost 900 dollars. I tried to dispute it and they simply said no. So the money I was going to use for help the victims ended paying AT&T. I decided to cancel and a day later I received a phone call from a person who wanted me to stay with AT&T and can give me a good deal because I could've been paying less of what I paid for 20 years.

Where to start! I have been using AT&T for sometime now and have decided to ditch them... why? Hidden fees on their plans and dishonest sales reps-- sales reps never tell you the full service charges you will get. For example, if you choose a $100 plan there will be an additional $20 charge added to connect your phone or device to the ATT network... so now you are paying $120 +. I chose the 10GB, $100.75/mo.per month for 2 devices -- my current bill is $154.65... I'm on the phone now for an explanation of the extra $54. They are thieves.

Where to begin, first off, I really do think they deserve a 1 star from me but since I can’t give 0, I guess this will have to do. I called AT&T to order a hotspot, which I was told came at an extra $20 a month, not bad, what really happened though was. The customer service rep opened up multiple ghost accounts each with their own data plans in both my mother and my name, our $200 monthly bill was now $750!! When I call AT&T back, they refused to help and even hung up on me multiple times, when I went to the stores, I was told they could do nothing and that my plan looked perfectly normal! What a joke company, now they are threatening collection for the fake accounts they opened without my permission. I would rather go back to using only a landline than ever deal with these crooks again.

To say that I have recently received the worst service from AT&T is an understatement. Our install service was canceled twice for our internet and not by me. It took two weeks to have someone out to install my internet. I work from home and that costed me money because I had to take time off work without pay. When I signed up for this so called “promotion” I was told the cost for three TVs (3 receivers) and one Genie two main wireless box with DirecTV including internet 50 mbps would be $122.46. I took down notes while speaking to the sales representative.

Just got off the phone with AT&T and I've never been more irritated. I switched over to Verizon about 3 months ago and I get a bill from AT&T for $85.00 in July. Let's not forget that I just paid them $130 some dollars in June. So you can see why I'm freaking. Apparently when I switched over to Verizon the second line I had with AT&T wasn't taken care of so it wasn't cancelled. Let's not mention I haven't used the second line since 2016. It has been suspended since 2016. I couldn't cancel the line because I was still paying for 2 cell phones.

My monthly bill has increased every month for hidden fees, they took it upon their self to change my account, so then I change it myself and for some reason my plan fee is still coming out to be what it use to be. They won't send me a paper copy of my bill unless I pay 5 per copy. When you ask them for breakdown they place you in hold and avoid directly answering your questions.

I’ve been blown away at AT&T blatant lies and scamming with deceptive practices. You will be on the phone for hours on end and YOU THINK IT’S SOLVED, it’s NOT. I bundled my wireless, cable and internet to save money monthly. I was on the phone for 1 1/2 hours to get signed up and a supervisor recorded my call to confirm I’m agreeing to a $400 visa gift card, HBO for life, half off Galaxy 9 and all of this for $146 a month for switching all my services to AT&T. First bill is $250, I call and 1 hour later they say I’ll be credited. Next bill $216, I call, 1 hour later they say I’ll be credited. I ask about my visa gift card, I’m told to check my email, I do and follow the link but it’s only for $200. I call, 1 hour later they say I have to call a different number which is the rewards center. I do with an hour wait time and I’m told another $200 link will come in my email to claim. It never comes, I call and then told that they see I’m only suppose to get $200.

Our family has been a loyal AT&T customer for over a decade, and new customers should heed my words. Avoid being lured in by deals made to scam you, because once you're a customer, you are as unimportant to them as the litter in a New York City subway station. Twice we have been lied to in the face and twice our bills were raised due to misinformation and lack of transparency from service representatives (using that term very loosely).

Last month I was praising AT&T for having great customer service. I take it all back! I purchased a new phone about 2 months ago because my 5s was old and just not working properly anymore, I was trying to hold off on upgrading until they came out with a similar size iPhone (I hate big phones). My only option was to buy the SE which was fine. The day I bought my phone the salesman at AT&T, said that it was approximately $14 a month for the phone for 24 months. We also switched plans that day because we were on a 15 Gb a month plan and they had unlimited data plans for less than we were paying. So to our surprise the salesman said my bill would be approximately $140 a month with the monthly payment plan on the new phone. Wow! I thought I’m saving about $20 dollars a month. Eric asked "Is this including my employee discount?" The AT&T sales rep in Rio Grande, NJ said "yes." So the next months bill comes it’s $300!

My employer had a different carrier as the preferred carrier. I switched my number to that company and closed my account paid off my iPhone. I have been trying to sell my phone for two months and AT&T can’t seem to unlock the phone or give me a statement that says the asset is paid for. Terrible ethics.

I was a subscriber for 5 years and was told that if I upgrade to a new phone my monthly service would not increase. The minute I purchased the new phone my bill went up $13 per month and when I returned the phone I still had to pay the $45 restocking fee even though I would not have upgraded had I known about the increase. I was very specific about the process before making the purchase. They lied to me.

Relocated could not get wireless service installed for 6 weeks although we tried multiple dates/stuck with AT&T because we are loyal - bad move! Stressful job situation needed our computers ended up getting $200 in cellular overages to manage our jobs, AND customer no- service confused the WiFi between the two homes and didn’t get their mistake so still we had no connection for our jobs. On the phone with customer no service for at least 3 hours- All they would offer were MORE PACK OF STUFF WE DONT WANT TO GIVE THEM MORE OF OUR MONEY. Waited on hold for 45 minutes to talk to a customer service manager - I was nothing but polite- he insisted “I don’t what happened in those customer service situations,” and HUNG UP ON ME. After years of loyalty- FORGET IT. They’re only about strategies to RIP YOU OFF!

Please do no go for never AT&T. NO business ethics and no policies, I took mobile phone service with monthly fixed payment of about 37-38$ inclusive taxes and all. I confirmed with the sales rep in store 3 times because I have been burned by AT&T in past as well. First bill I received for 82$, called in and they did adjustments and lowered to 44$. The sales rep on phone told me I should be happy as it is lowered but did not understand that it is not what I sign-up to pay. The second bill was 76$, called in again and lowered the bill to 53$. I was super frustrated so I cancelled my service and they within 40 days. Since AT&T charge in one month advance, I was suppose to get refund for rest of days I was on service for. But I never received it. Please do not go with these guys. All people work for AT&T answer different because company motto is not to provide good service but how to LOOT people. WORST ever.

This company is a rip off. Trying to charge me for months of service that I didn't even have. I will be getting a lawyer. Then the manager Terell hung up on me. He wouldn't give his full name stating that AT&T staff either goes by first or last name but not both. What a joke. I'm getting a lawyer ASAP. Although Tim from Charlotte was very helpful as he made me understand how my bill got so high in the first place. Thanks Tim. I wish everyone had your patience.

Me and my family have been using AT&T from 2008-Late 2016. Switching over to Verizon Network and Xfinity Wi-Fi was honestly the best feeling I've ever had in my life. I felt like I was finally freed from a disgusting prison and I could move on to true life. First off, let me tell you about the network. The network is slow. My parents have been using the iPhone 3, iPhone 4, then Galaxy Note 2, then Galaxy Note 4.

Negative 5 stars. We've been experiencing very bad wireless connection since last year. The internet is on and off all the time, it is impossible to work from home for me. Every time I called AT&T, they kept me on hold for more than one hour to speak to someone who truly understand the process. Every single time the technicians confirmed that there are some technical issues from AT&T side. It will take another one hour to speak to their billing department to get the credit adjustment. I feel so drained talking to them every single time! AT&T U-verse never really fixed the issues and they only credit a few $ back to my account for this ongoing problem.

I found that AT&T plans were high price compare to T-Mobile so I switch to T-Mobile thinking I should get a refund for the two weeks of service left on my plan. I found out that AT&T do not refund for the unused weeks that you do no use. I NEVER LET A COMPANY SCREW ME MORE THAN ONCE, STAY AWAY FROM THIS CROOKED COMPANY.

Here is what you will experience with AT&T. They will take up to 2-3 weeks to install internet/TV. They will force you to switch from DirecTV to U-verse and bill you for both. They will not set up your modem correctly and will have to send multiple technicians to you. They will constantly bill you extra services that will not have been approved by you. You will be with tech support or customer service at least once a month. Your internet will go down due to a *system outage* and you will not receive any help from technicians/customer service and will sometimes be from 2 days to 2 weeks without internet. You will be lied to multiple times.

Ok let's see where do I start... We bought our Galaxy S7s in December of 2016. I was told we were getting a buy one get one free deal and that sounded great. The agent at the Owasso Ok store told me my first bill would be a little wonky (whatever that is suppose to mean) but then it would straighten out and it might look like I was paying for both phones but one was canceling the other out. Well after 18 payments AT&T changed their bill to reflect that I have been paying for both phones all along. So I called and after several harassing phone calls of people with such heavy accents you could not understand anything that is being said. I got one agent who spoke English.

I respect Jesus for living a sinless life and all, but to be fair, he never had to deal with AT&T's website. On a great day, it only takes a few minutes to get logged in. Very frequently, it will just give me the endless "Please give us a moment, you're almost there" spinning wheel. It's maddening. Sometimes it will spin for several minutes and then warn me that I'm about to be logged out for inactivity, even though the website hasn't even loaded yet. On the rare occasions that I log on successfully, the website is counter-intuitive to manage, in my opinion. It is a constant and shocking disgrace that a company this successful cares so little about their customers as to put them through this nightmare.

Dealing with AT&T in any manner is an absolute nightmare. Anywhere from being overcharged by 100 dollars when your internet plan was supposed to be 30 dollars a month and having to wait up to 3 months to have all your overcharged money refunded. Contacting customer service is horrible, when will at&t figure out their automated machine is broken and never works. By the way we get double charged for internet services. One account for phone service and other for U-verse. I’ve spent hours on the phone trying to resolve issues. We will be cutting ties with AT&T once our contract is up. I wouldn’t recommend AT&T to my worst enemy.