AT&T Wireless Reviews

I used to love being an AT&T customer but I recently experienced terrible service and was disappointed to learn that they care way more about their money than they do their customers. They've always prided themselves on "customer service and loyalty". Well, an international call mysteriously appeared on my bill for $600 and they refused to allow me to dispute it. Despite being told that the charge would be removed at the beginning of the month because "my bill had not generated", I was told to pay the $600. I've been a customer with them for about 8 years now.

December 4, 2020. Michigan City, IN. I went in wanting to be a new customer knowing I would need a new phone, only needing the number ported. I spent nearly 3 hours there as they attempted to use their computer program that kept freezing. They tried calling tech support for help but their phones using their system kept breaking up. After almost 3 hours and many promises, I was baited to switch to a more expensive phone instead of the advertised special. I finally gave up without expecting any service, left the store and drove a block over to Verizon. 15 minutes later, I walked out with a fully functional phone, better and cheaper service.

ATT STORE 10318 Trinity Pkwy Suite D, Stockton, CA 95219 209-951-9763. ASSOCIATES **/**/**/**/**. 10/22/19 ** in store/ordered phone -gave deposit. 10/23/19 Enjoy (Natalie)texted and would not deliver phone. 10/24/19 1:07 talked to **/no supervisor in store. ** will call manager and return call in 5 min. 1:46 - no calls back from ** so called store. ** answers and told about problem and awaited call/said ** was with customer/said there was a supervisor (**) but was at lunch/asked for her to call back/no callback received.

Hey my bank shows my account was paid November 30...please check your records before telling me I haven't paid. I'm telling you that when my contract is up in February, I'm going to cancel all of my services...that is DirecTV and ATT phone service. Thanks. Dissatisfied customer Dean. I am so sick of varied bill amounts and phone service...worst company to deal with. My advice. Stay away.

I signed up for an AT&T bundle in August 2019 (cell phone and Directv). I've had to call every month since then to fight them over bogus charges hidden fees and extras I never ordered. I've spent hours on the phone trying to converse with people whose first language isn't English and who aren't empowered to help me anyway. I'm stuck with AT&T because of an early termination penalty. If I leave now I pay a penalty. If I stay I have to fight them every month. I'm staying but I'm warning people about AT&T! Thanks for listening!

I've been with ATT since '07, and am having the worst experience of my life. Ordered a new phone from ATT, they sent the wrong phone so I returned it. USPS delivered to ATT in mid-Oct but it is Dec and my refund is nowhere to be seen. I am continuously charged for the phone that I have returned and the reps have kept promising me to resolve them and provided a date, only for me to get a text to call back (spend another 1 h 30 on the phone explaining the situation and waiting for them to resolve/put in a case, etc.) right before the due date saying there is no resolution. Rinse and repeat for 2 months now. While ATT can't find the phone originally in their records despite the delivery confirmation from USPS (the return service they indicated, BTW), they have since found it but still refuse to refund me.

One bar of signal in Clearwater Florida! I have been a AT&T loyal customer for 15 years. I have called them about their signal strength for 3 weeks. Their final answer was that I might have to go to another carrier to get better service? I you kidding me!!!! Of course they won't reimburse me for the 450.00 I still owe on the phone! I can no longer recommend them.

Warning!!!! They stole 1400 over a phone. Terrible service. Got lied to and stole from. Never come to this spineless company. This has been a 6 month scandal. I've been with this company for years and now they want to treat me.

The worst company every. They lie about promotions. Especially for a First responder they claim to give a buy one get one free as a reward for connecting with AT&T first net and then they lie and say months later that there was no BOGO promotion and that it needs to be paid as well. Never again. I won’t ever recommend this company to NO FIRST RESPONDERS!!!! If your company going to be nice even ought to people who help out in your every day life at least be honest about what we spending our money on.

I went to a local AT&T corporate store to trade in my business account of 8 numbers to at&t. The corporate sales agents convinced me to apply for business discount. It turned out to be a nightmare. For each line they need to call their fraud department which take one hour for each call. They don’t have a direct line to their fraud department so they have to wait a long time for someone to answer the call to active each line. It took me the whole day there to get approved for each line. The funny thing is when we finally called in for the last two lines, someone cancelled the whole order. The att local store manager called fraud department and they hang up on him. Yes they hang up on their own employees.

Let me start off by saying my family has been a customer for over 15 years. Yesterday I went to one of their stores to upgrade my phone. After I left very disappointed I thought I would call their corporate office. After talking to Chris in customer service not getting the results I needed he transferred me to Customer Retention Department (which by the way is a joke) so after I talked to Samantha in that department. It become real clear that they care more about new clients than they do about their current ones. I will not recommend this company to anyone.

I changed my AT&T prepaid plan from $45/mo to $35/mo and got charged twice instead of getting a 10$ refund. Called the customer service, but they wont fix the double payment, saying that it's too bad I changed my plan right after new cycle started, therefore forfeiting the full payment I had made a day ago. Really? It is a straight rip off!!! Very very unhappy with this..

On 11/06/2019, 5pm central time, I called Att to get deal on a outdated phone my friends were getting, only available thru customer loyalty dept. Many hours later I was promised a low price for adding new lines with devices. All is great until I viewed my bill tonight 11/29/2019, calling customer loyalty and being disconnected multiple times over 4+ hours. I was told the recorded conversations and notes would be reviewed and action would be take for the misrepresentation of my call on 11/06, but unfortunately there is nothing that could be done for me. I tried explaining that I would not have agreed to the price if the agent would have been straight with me, I was told, "Sorry. The agent should not have told you the price," I asked to allow me to return the devices and let me out of the two year commitment, they said, "Sorry you had until 11/27/2019, it's 3 days past the date."

Horrible customer service. They will pretend like they are helping but doesn’t do anything. Clowns. Overcharge and when you try to tell them, they will try to make many excuses. They are here to suck your money. Don’t ever take AT&T as your carrier. Sucker.

We canceled our U-verse because the price went up. That’s it. We loved uverse prior. We returned our equipment 2 days before the last day but after our billing cycle. Got a confirmation from UPS and uverse saying they got the equipment back. I then saw that our next bill showing we owed $620 because we returned the equipment back on time but after the billing cycle. I called to make sure we would not be billed and that there was no credit card on file. The woman I spoke with said no there was not since we canceled our account and that we would be fine.

I am on hold and have been dealing with AT&T today for over one hour. I am simply attempting to unlock my device so I can go to another company. Each agent I spoke to sent me to another agent. The last agent, I believe, was ridiculing me...he said he would give me a number that would be the last number I needed to call today, with regards to the problem. He gave me the general 800-331-0500 number. I told him I did not believe him, but would try it. I realized too late, that it was the original number I dialed an hour ago. Now I am on hold again.

This company is garbage. Try and resolve a simple issue and you will spend 8 hours on the phone with a run around with no results in the end. All I needed was a paper bill not wireless. How hard can that be. I need it for work. I will no longer be using at&t they will be missing out on over 200 a month for this waste of time and insult.

Ever since I switched from T-Mobile I've had nothing but problems with these inconsiderate people. I hate the day I switch to them and wouldn’t recommend them to anyone. They are not willing to assist at all.

I don't even want to waste much time reviewing such a out of control company. No ethical code whatsoever. Management much have cashed out already and left the country. My girlfriend talked to 5 total representatives over the phone in one day. All 5 gave her the runaround and obviously could not help her at all. All she was trying to do was get the agreed upon refund from a faulty watch, which they did not initially set up properly with the right coding. She cried all day because of the lack of resolution from AT&T representatives. That was just one of the days she had to communicate with the company.

Clowns. Once they get you as a customer they make life painful. Contradictory, inaccurate, terrible policies, worst customer service ever, unimaginably low customer service infrastructure. I hate AT&T. When AT&T goes out of business the country will be better off!

The phone system you call to get any info is beyond wrong! You can't get who you need, even after you give acct number. You're connected to another country, you give act number on bill, then 15 mins later, they're asking same questions, 'cause they can't find your acct! That's because all their different services aren't interconnected. What a joke! It's almost 2020 AT&T. Get with it.

AT&T is limiting number portability for customers. A number of AT&T practices are prohibiting transfer of numbers/service. First, they refused to stay on the line with Verizon and insisted I would have to personally initiate a call without a competitor on the line. Next, they insisted on a specific account number that is not on my bill before transferring the numbers (NOTE: DirecTV account, Foundation account, phone numbers, and Account number on current bill would not suffice). Finally, they required a web-based form to complete the unlock of current phones that were paid off but the form would not accept valid IMEI numbers. I'm told that I may have to wait until the end of the billing cycle for any changes despite all phones paid off and account in good standing. I'm traveling for the holidays and would have appreciated working phones for urgent calls.

Do not join AT&T. I tried to buy a phone through Apple Store using AT&T as service provider. Apple returned the phone. -AT&T is charging me for the phone even though I don’t have it. I called AT&T about this. For a month they said they will remove the charges. They will file a fraud report to have this removed. Nothing has happened. Apple is saying they understand, but they just want you to pay money to them not caring about providing the product. DO NOT BUY OR USE AT&T. They are not worth the time, money and their warranty is a lie. NOTHING BUT PROBLEMS.

We have spent more than 4 hours of our time on the phone trying to get our cable and internet service transferred to our new home. The customer service we received was horrendous and that is probably being too nice. Our first appointment, no one showed up. 3 phone calls later we are told it will be a week before someone can come out. A week later they arrive only to tell us they can’t install until another technician comes to run line and oh by the way, that might take several days. We are done and will be switching companies. Stay far away from AT&T.

I purchased this 300 internet offered by AT&T from Costco. The FIX appointment was to see the service crew at my house at 10 am. Obviously, I am working during the day so, I took time off and went home, imagining they would mind the appointment. Cutting story short, they didn't show up till 6 pm!!! I kept calling and the guy, named Frank, was first telling me he is on his way! Then after 2 pm he even didn't reply my calls! One of their field manager showed up to check how well the work is done and once I told him nobody has shown up yet, he said: "Don't worry I will take care of it, I wouldn't leave before I make sure you are happy!" I believed him but even his calls ended up to nothing!!

My internet went out today, no warning. Called and was told they need to send a technician out. Gave me a 4-hour window for technician. And then they said it could take 2 to 4 hrs for service and it may or may not cost me???? Seriously. My service that I pay YOU for and I have to plan a whole day wait between 8 am and 4 pm, for it to be fixed, change my schedule and you may or may not charge me???! AT&T is the worst.

Due to terrible unusable wireless internet service for much of 2018/2019, in mid 2019 AT&T customer service sent a technician to our residence to fix faulty equipment (for the 4th or 5th time needing to replace bad equipment). The rep over the phone promised no charge would be made for the service or equipment, the tech promised the same after replacing the router again. The very next month a $7.55 "Internet Equipment Fee" was added to my bill. Over the course of the next few months I've wasted countless hours on support chat and on the phone with reps to review this activity and have been promised multiple times the charge would be removed permanently from my bill and should not have ever been added, but the fee keeps appearing after each month is never removed.

Wrong promises on reception and internet speed in the area. THIS IS THE MOST UNPLEASANT EXPERIENCE AND CUSTOMER SUPPORT I EVER HAD. Wrong promises and no acceptance of wrong doing on their end. Absolutely terrible customer service and no solution offered. Endless calls in a waiting pattern until I got to the customer supervisor. NEVER AT&T again. ===== Use Xfinity/Comcast and be happy.

AT&T Internet in our area in the middle of the DFW Metroplex / Allen offers 25 MBPS, incapable of streaming. We had to switch to Comcast which offers 200 minimum MBPS. Comcast offered to bundle our TV service and cellular service as well. AT&T charged 147.47 for DT. Comcast for the same level of channel selections is 45.97. Besides being over three times more expensive for the TV service, AT&T is $34.00 more expensive for inferior Internet speed. Here's the kicker. AT&T will not prorate the charge for our usage VS non-usage and is charging almost a month (26 more) more for the service we're cancelling today. We've been with them for more time than I can remember and this is how we're treated. Truly shocking. Beyond belief. #gouged Tim & Cathy ** Allen, TX

AT&T Wireless is in the business of doing fraudulent accounts and fraudulent billing while throttling your unlimited 4G Data Plan and giving you crap service and crap customer service. Customer Service agents are rude and disrespectful. In 2017 Oct AT&T opened a fraudulent wireless account in my name without my consent and sent me a bill of $2,600 and ruined my credit scores with 3 credit bureaus and then refused to send me any documents on that fraudulent account.

I have order a Apple Watch online 2 times and because the terms and conditions wasn’t accepted they canceled both orders. They fail to let you know that if you don’t have a wireless number with that you can’t accept the terms and conditions. But when you call the 800 number they want to tell you that your order isn’t gonna be canceled that everything is good and then when it’s canceled they say it’s not. They have no clue what they are doing.

I just got ripped off by ATT Prepaid service! I paid my bill last week, which is supposed to carry my service through til next month. I went online yesterday to look at other plan options. I looked at the $50 plan. It said I would have to pay $50 to switch. But since I just paid my bill I decided not to switch. When I tried to make a call 15min later my phone didn't work. When I called ATT, a foreigner answered and said I forfeited my service and I'd have to pay again to get my service back. I don't him I didn't switch plans and I just paid my bill last week. He said it doesn't matter, and if wanted my phone on again I had to pay again! STAY AWAY FROM ATT!!!

My name is Sandra ** and I'm been att customer for many years. I can't even remember how many I'm trying to move to another carrier since all the problems I'm having with att and I found the I CAN'T use my phone because att has it locked!!!! I bought my phone in a att store and pay cash for it $1050 for a galaxy s10+ and I can't use it in another carrier??? I try to contact customer service and no one can't help me. I literally been talking with att people all day and they said the I can't use it because belongs to att carrier?? How is that?? So I'm supposed to buy another phone and lose my $1050??? This is ridiculously!!!!

I'm on the auto paid $50.00 plan which is set to expire at 12noon on 11/18/2019. On 11/18/2019 about 12pm I tried to make an international call which rang out however, on checking I observed $2.00 plus was deducted from my account. I called customer service to inquire about the change and was told I would be charged a fee for the call, in addition I have to pay an additional $3.00 for the next months plan that I supposedly used while trying to make the call. This is unacceptable I'm switching!!

I was sold an unlimited wireless plan for $45/month. Of course, I assumed another $10 for various fees and taxes. When I got my bill that was the case but there's also a $35 "ACCESS FEE"... that I was not told about, is not listed anywhere on the website for that plan or on the transcript of the chat I used to sign up for it. It's a MONTHLY recurring charge in addition to the $45 + fees that customer service has now told me is needed "in order for that unlimited plan to work on your phone." So that cool $45/ month unlimited plan will ACTUALLY cost you $101.09. This is how AT&T does business. Extremely shady business dealings, AT&T. This is literally a scam.

My dad and I have been with this company for some years now. Always on time with our bill have paid thousands of dollars to this company. We pay extra for insurance through Assurion. It is pointless let me tell you and this company doesn't care. Instead of trying to care for their customers they will have the audacity to say it isn't their problem they cant do anything about it and try to upsell you another 600 dollar product. The last few years every device I have had to get through them has crapped out within a year. Not due to misuse or damage but due to faulty mechanisms and devices. Their service has gone to crap!!!!

Horrible customer service, will tell you anything as long as it gets you off the phone. Always get a reference number or else the encounter may as well have never happened. Cancelled my account in August. In September I was charged $160 for not returning the equipment when I had literally received email confirmation of the receipt several weeks prior. I noticed the charge before it was taken from my account and called to ensure it would be removed. Was assured that it would be taken off. Lo and behold a week later they charge me the full amount. I spoke to 2 different agents that both assured me the refund would be sent to my card within 7 days. When that didn't happen I spoke to several other representatives who told me that they aren't able to refund directly to the account and could only send me a check in the mail.

On September 23, 2019, while I was dealing with another Internet issue where they wouldn't bury the new cable they installed taking hours of my day, they appeased me via telephone by offering a 12 month contract with $30 off internet. Roughly 45 days later, they, without notice or communication, removed the promotion saying it was a mistake that was corrected. They still try to hold me under contract even though they breached their own contract. We are now taking steps to dispute their cancelation fees.

I submitted a Subsidy Device Unlock Request to AT&T for them to unlock my phone on 11/5/2019. To this day they have not done it despite the fact that I don't owe them any money or have any contracts with them. Their response is "your request needs more research to determine eligibility", which they keep saying all the time. I cannot use my phone with any other carrier because AT&T won't unlock my phone even though I didn't buy it from them.

I called in and spoke to a rep named Everett about an upgrade. He was completely rude and ended up transferring me to a representative in another country. I hung up with this rep and called. I called back and asked to speak with a supervisor. I then spoke to someone named Amanda who said she was a manager. Amanda was worse than the first rep. She was rude, cutting me off, not listening, and being argumentative. Horrible Customer service! Employees are a reflection of their leadership. In this case leadership is poor and that is why the reps are the same. Poor experience!

I have been a cell phone customer service of AT&T for over 30 years. In fact, I have never had a cell phone through another company. I was so happy with AT&T that we were considering using their home security system services and renewing our newer DirectTV services with them. Their customer service used to be impeccable! I was happy to pay more for their services because it was just that good.

I have been with AT&T for over 10 years. (Not sure why it takes me so long to change.) I have had multiple dealings with them where they talked me into a "good deal" that would save me money only to find out that my overall bill went up X amount. This last time, the lady asked if I wanted to change to the new unlimited plan. It would save me about $6 a month. Of course I can't reverse it because the old plan was grandfathered. Also she wanted to back date it (a couple of days to the beginning of the billing cycle according to her). That was on 10/29. The billing cycle closed on 10/28. She back dated it to 9/29.

When traveling abroad, I made the decision to add the monthly passport plan to my base AT&T plan. I received a confirmation email from AT&T that the $60 plan had been added. A plan I NEVER used, I signed up for emergency purposes only. When I returned from my trip, I was charged for both the base data plan along with a duplicative monthly day pass of $10 a day for an additional $130. When I called AT&T, I was rerouted to multiple groups, put on hold for 30 minutes a pop as everyone needed to "research" the situation.

I was in Canada for 2 months and got a plan for those 2 months. The plan was supposed to end when I returned to US but they continued to bill me. Took 3 calls where I was put on hold over an hour to correct.

Renewed multi-phone plan, upgraded (2) phones. Received (1) phone on-site at AT&T store, other to be shipped to store by Enjoy on date and time I requested. Enjoy agent Eric confirmed date, time and location in text message to me. I arrive at store before 2 PM appointment and wait. I responded to agent Eric via text by 2:20 PM informing I was there, waiting. No response. I texted again at 3:15 PM inquiring how much longer. 3:35 PM agent Eric texted back "I'm running late. I'll be there after 4:00 PM". Agent Eric confirmed store address in text. I told Eric to leave phone at store, I'll pick it up later. Eric then calls me at 3:45 PM, says he can't leave phone I've already paid for at store. Despite I drive to his location to pick up phone. Why bother with lying and excuses Eric? Do your damn job! Colossal waste of my time.

At&t is a criminal company that rips off American customer's tax paid money by using foreign agents in the Philippines and other Asian agents. They use deceptive information and misleading rewards. There is no way to get out of their contract if they cheat you. If you complain they never resolve your issue. People should start switching to other cellphone companies that are more reliable and not into deceptive advertisements until AT&T stops breaking the law.

In 2017 I became an AT&T customer. I can’t remember why I had to wait for my phone number to be ported but I was going overseas before it could happen and was told to have it done when I returned to the states. I was gone for 10 days and when I returned, I did the following morning. I was told all went well, had my phone number restored through new SIM card and the cost would be added to my bill. It is now 2019 and I’m suddenly the getting calls from AFNI for 28 bucks and change for a CLOSED AT&T account! WTF? I’ve only ever had ONE AT&T account and this is it!

When you cancel your account they will not pro-rate the service you no longer have. The company is a rip off and I will never do business with AT&T wireless for poor business policies. Three weeks of service paid for but can't use. No wonder the decision was easy to leave. Now time to take other services to another company. AT&T is a terrible company.

We, were ATT cell phone customers for 15 years. So we bundled everything with them. Every month our bill would be different. I'd call and they would say something like taxes were different. This went on for the 3 years my wife's phone was under contract. Plus our contract with TV and internet. So we called and canceled everything once our contract was up. I returned all their equipment, at UPS Store. Never heard anything saying they received it. My wife was on the phone with them and asked what do we owe. They said nothing, in fact we were surprised that they said they owed us. They sent us a 53 dollar gift card for our credit due to us.

Always something wrong. One person tells you one thing and another tells you something totally different. Wasted many hours sitting on hold constantly to often take care of the same problem they say they are correcting while on the phone the last two or three times. Doing it again now for the third month dealing with the same wrong charges. Terribly run company.

In July I decided to change cell phone and internet Carriers. I had ATT and was attempting to cancel the services. I had three Cell phones on the service and one of them could not be unlocked. I called for two weeks and got the run around on how the phone would be unlocked but it wasn’t. This phone was bought with cash outright and never on a payment plan and ATT continually told me they couldn’t unlock it. Then after my billing date and several angry phone calls latter amazingly the phone was unlocked using the same phone numbers and call centers that couldn’t do it previously. Then I got charged over $200 for the next months bill.

*condensed version* In June-July we were there getting a new phone for my husband which he knew what phone he wanted and it was just going to be a quick trip. We paid our phones off 2 months prior. As they were getting his phone, the guy goes, "Hey why don't you get one, right now the promo is BOGO free Samsungs." I was like no that's ok, I don't need one. I knew there was some sort of stipulation. All he said was a new line, basically I just had to get a new number. That's it. "Your bill will only go up 25-30 depending on which phone." I was comfortable with my 140 I currently had. I debated back and forth, even the lady was like, "Look it's the S10. Much bigger than what you have" blah blah.. So I got it and said all I had to do was change my number.

I turned in my Galaxy s9 and got the Note 10. I received a 349 dollar credit for my phone. I also got 2 iPhones that were under promotion for 10 bucks a month. My bill was 115.00 and jumped to 505 dollars with no explanation. I spoke to countless customer service reps hours of my time for them to find the error and attempt to fix it and every time the department they had to send it to to get the approval keeps denying the credit back to my account. I'm so furious with this mess of a plan. I wish I never upgraded. AT&T customer sucks. The upgrade sucks. It's no way my bill should have been 500 dollars and none cares enough to fix the problem.

I called the ATT 1-800-331-0500. After 40 minutes calling them October 31, and another hour on the computer on their chat computer line to try and rectify the $157.65 bill for 28 hours of service. No one would help me. I was transferred 4 times and the Chat person also told me to call the above number (again) who would be able to help me. I saved the chats and phones were recorded. I spoke to Milton on October 31, for 40 minutes who assured my he canceled everything. The next day I received the $157.65 bill. I called again on November 1, and spoke to Estefania, who then transferred me to Laura, who then told me to call the above number to correct the bill. I then spoke to Courtney who said she was corporate and she would not give me a supervisors phone number and told be that I had to write a letter to a P.O. Box.

Don't use AT&T whatever. Their tower range is on mobile! I have had four accounts and experienced the same at&t corrupt policies on them all! Home, office, mobile and now I'm trying to help my elderly mother with her bill to resolve an issue charges they continue to charge after cancelling my father's cell line who passed away! We have spent long frustrating periods on the phone with them and even went into an At&t store, they do not provide a confirmation # and then they do not take care of what you believe was resolved. Example: my father passed away in February and we cancelled his cell number but, nevertheless, charges each month on the bill.

I called on October 29th, 2019 to purchase an upgrade on my phone. After 45 minutes on phone was told phone would be here by October 31st. The phone didn't arrive and the nightmare began. Hours on the phone being transferred, hung up on and argumentative sales agents! I requested a supervisor on 3 occasions, hung up on twice and flat out refused 3rd time stating they are too busy. I have an illness that prevents standing any length of time so unable to go into store. I will be leaving att asap. Horrible service. After all that time spent I now have to start over.

I had started with the 5gb shared plan for me and my husband and and it was great. We never came close to the 5gb and always had roll over data...then they came out with the 9gb plan and that same month we magically went over the 5gb for the first time ever. I called to see what was going on and they said we should switch to the 9gb shared plan and it would actually save us $20 since it's the new best plan. So i switch because who wouldnt if you're getting more for less.

What a complete joke, would leave 0 stars if possible. From the very start I have had a terrible, terrible experience with AT&T, please spare yourself the headache and GET ANOTHER PHONE SERVICE. My first bill for service on an iPad that I PAID IN FULL (keep in mind, so no installment charge) and an iPhone X (iPhone had an installment plan, $30/m) came out to $227. You read that right, TWO HUNDRED TWENTY SEVEN DOLLARS. It has been nothing but a nightmare, I cancelled service on the iPad and for just service on my iPhone was $70 (not including $30 installment plan charge). For a single line $70, and for what? I never got service anywhere!

AT&T wireless is dishonest, they are liars, they are fraud! I went to an AT&T wireless store and they told me if I transferred my three lines from my other service provider to them today they had a special where I would get free internet service and there was no activation or cancellation fee for the internet and I could leave any time I wanted because my phones were unlocked. On top of that I would receive a $100 credit card credit for switching.

AT&T has been the worst phone company I have ever been with in my life. Worst customer service. Fraud has charged me for thing I dont approve of. Ran my credit so many times also added lines to my account without my permission. I have been calling going up to the store to fix this issue for months. Staff is very disrespectful. This place is horrible. Charged me $2400 on a phone bill that only has 2 lines. AT&T is a big scam!!! And thief's.

Sometime in spring, 2019, some equipment must have been affected by weather in our Chicago neighborhood, zip 60626. Mobile phone connectivity diminished greatly - to no more than one bar in our apartment, no matter which part of our unit. At the same time, wireless Uverse service, often tentative, became very much so. A technician (these people have come from time to time for the same reason and we always found the people of good quality) told us that he would tell management - again - about a flawed line to the west of our building. The technician was able to move the line (from a tree, I think) and, for a couple of days, we had dependable service. Then we began to lose connectivity multiple times per day, until all connectivity disappeared. This mean, in addition to losing Internet use, we lost the use of our home phone number.

Wow, @ATT... never stop robbing clients! Every single month is an issue with extra charges! Agt Faisuly in Colombia has the worst condescending attitude! I guess a lawsuit needs to be done along with a petition to investigate #fraud. Someone needs to answer!!! What is going on? I'm getting charges out of the blue & no one knows why or how to remove them! Quick to charge but clueless to remove them! — have the decency to respond, worst customer service everrr!!!!

I purchased a cruise package for $100 for 30 days, so that I won’t have any overages when I went on my cruise to the Bahamas. The second night on the cruise I received a text from At&T stating that my data was being suspended because I have over $300 dollars in data overages. When I called At&T I was told that my data was roaming and that’s why I have the overages. This was never explained to me when I purchased the cruise package.

Like others here I was completely happy with AT&T in the past, but their customer service is no longer at the caliber it once was. You'll run around in circles with many people without any help to get your issue resolved. We've had Uverse and they wouldn't extend any promotion on it to bring it to a reasonable monthly amount then sold us DirecTV which at the time I kept telling them we did not like Dish when we had it. Well after the contract ended I left my service with AT&T for television and Internet.

I have reported to ATT many times about their bad website. I am unable to go from paying my bill to the actual page to pay the bill. All you get is a circle going around. One time I let it go for over 30 minutes and it never found the page. I have tried this many times. I went to tech support. They had me try Microsoft Edge, Chrome and Firefox but no dice. They even said that my ATT router was too old and sent me a new one. No change. For an internet company, they apparently do not know how to do their own. All other sites come up fast, no matter what server I am using.

I was recently on hold for 43 minutes. BUT got disconnected. I have called four times about the same issue and NO one will do anything about it. Why is it that I cannot block calls from out of the country. AND you wonder why you lose clients.

My iPhone was broke and not working properly so I called up to see about insurance and planned to pay the $150 for a new phone through the insurance program. I always do things over the phone thinking its a safer way to get the best deal.. WRONG! I was told they had a BOGO program and I could get the XS and gift an iPhone for free. I asked the details and everything seemed great I just had to add a line for my young son. SO I DID...iPhone XS for me and iPhone 7 for my son. I get the terms and it shows full price for the iPhone 7?!?!

I had wireless with AT&T until they decided to increase my bill every month so I dropped them. Now I have internet 50 with AT&T in which they told me this internet would be the best for all my 8 to 10 devices. That's a joke because all my fire stick does is load/buffer and my laptop won't even load because internet is to slow to carry all this. A Tech has been out several times to fix the problem that is still on going. The AT&T Tech who I spoke with on the phone said they couldn't offer me anything better due to they didn't have any promotion for me but he did say, please note that all AT&T services are decreasing but all AT&T bill services are increasing. NOT HAPPY with AT&T and WOULDN'T RECOMMEND!!

AT AND T use to be a good company but I would say to choose another provider..always problems. Over an hour hold time on phone. I closed my account in August and overpaid. I am still waiting on refund (10/26). After many phone calls I just found out refund being mailed tomorrow in the form of a gift card? Horrible. Can anyone pay their bills with a gift card? HORRIBLE COMPANY...

After having so many problems with their cell phone services. AT&T offered to mail me a new phone and promised, they promised my monthly bill will stay the same price per month. I didn't believe the AT&T loyalty services people. The AT&T loyalty services employee told me over and over and repeated to me, my bill will not increase. And sure enough the bill went up. By the way, not without a few threats from at least one of the AT&T employees. I talked to a lot of them about the problems I am having with them.

I got the promotion from AT&T buy one and get the other one free. I was promised one phone free but pay $20 unto certain month then the phone become free, free add a line everything would be waived if I accepted this extra phone. I was excited and on top of that my monthly payment for my other phone stay the same. Because I am sharing my line with the other phone.

I was with Sprint for 15 years. AT&T offered a great plan to switch. Long story short I am responsible to pay sprint and at&t now. They lied and the customer service is horrible. They were hanging up on me!!!! I highly recommend avoid at&t mobile service at all cost!!!

Before traveling to Canada, I stopped in to affirm that out cellular plan would work while on vacation in the Canadian Rockies. The service rep checked and assured me that using our phones would be "just like we were at home". Four days into the trip I received a message about excess data usage...five days into the trip my data usage was blocked. Not at all what I was expecting.

AT&T reached legendary status for BAD customer service! I called regarding my brother's account due to his death. I am the executor and had a scanned death certificate and letters of appointment ready to email. I just needed an email address. Well first I have to wait several minutes for the rep to find the information. Then I'm told I have to go to local AT&T store--certainly NOT convenient. Wait several minutes to be told I could fax it but not email it. Are you stuck in the 20th century, AT&T? I ask for a supervisor only to be told the supervisor will be reading from the same script, I INSIST ON SUPERVISOR, 20 minutes later I am still waiting.

I called about extending my current arrangement. And was told to make a small payment then call back and they could take care of it. Well needless to say I y’all to 3 different people after calling back and no one could do what was promised to me. I have been with them for about 5 years but in the recent months have become very dissatisfied with their customer service. Seriously thinking about switching companies at this point!!!

I had to call an international flight company about my flight and they transferred me to their customer service line in China. But the calls didn't even go through, I tried many times and ended up asking my friends in China to make this phone call for me. Still, they charged me 20 bucks plus tax so 27 bucks extra in total for this stupid internal call service that I didn't even get! This reminds me that months ago when I was in China I was texting someone and the text was failed to be sent yet I still got charged. Called the rep and they say there's nothing they can do, I get charged as long as I dialed an international number even it's not connected. I was like, what if someone accidentally dialed or even butt dialed a weird number. This is ridiculous, will stay away from such a company.

I was without AT&T internet service for a week so we were using our wireless data plan. It was nearing the end of cycle and we were going over and being charged extra GB usage. I called and asked the GB overage charges be waived since it was AT&T internet that was down. I was told they would temporarily put me on unlimited and revert right back to my same plan at end of cycle I've had for years. That was not true. They would not give me back my plan and wanted to charge me more.

We have been using AT&T service around 20 years and whole family spend more than over $100,000, and they disconnected my connection due to $66 without any previous notice. It's disturbed our business (very unprofessional & horrible experience).

I wanted to disconnect the wifi from our vehicle as we only needed it for trips in the summer. There is NO place on the website to cancel, only a phone number to call. It allows you to add credit cards, gigabytes and everything, but you can not disconnect service. I called and was told the reason they do that is because they don't want you to miss out on a good deal. I explained to her I just want to cancel it and she went on the say she can give me a good deal, again I told her I did not want the service. She hung up on me so I called back and talked to someone else who also went through the whole process of trying to talk me into keeping it and then asked for my social security to get into my account. ABSOLUTELY NOT! Again the phone got disconnected so I called back.

Quoted by A. T. & T. Representatives Elite Mobility at the Big E in Springfield. Signed up, promised the phones would be shipped overnight and arrive the next day. Phones didn't arrive and we left on vacation. Phones then shipped and sat on our steps for 2 weeks. Bill for new service way higher than quote. No response from Elite Mobility and customer service at AT&T was highly incompetent. Finally told by A. T. & T. they would cancel contact, report phones as lost and credit the charges to our credit card for taxes on phones. When we got home we shipped phones back with enclosed return label.

I went into this company with open arms. They have done nothing but lie to me the whole 2 years I have been with them. Start with buy a phone get a phone. They did not say anywhere that you have to have DTV with them to keep this in effect. I paid for My phones and when my contact were up they would not unlock my phone so that I could take them to a different company. They have added change everywhere they can. If I was just going with this company again I wouldn't. They lie and cheat and steal.

I have been a customer for nearly fifteen years. I will say that I was very satisfied with ATT until the past few years. The customer service reps double talk and promise to resolve issues but these issues never get resolved. This results in numerous calls to ATT to find out why the problems have not been resolved. This includes overpayment and product replacement. I have only made two claims in fifteen years. I have unlimited data for me and my children. The bill continues to skyrocket despite paying off phones. In addition, all of our phones are insured. I recently called because the charger stopped working and they repeatedly told me that this was covered and that they would send a charger to me. Of course I never received a charger.

The provided me with very polite, lengthy conversations, thanking me profusely for using ATT and reviewing and repeating and confirming my previous calls, but were not able to provide any help. Unfortunately.

I have been a customer of ATT for 15 years but soon I will find another wireless company. Their customer service is terrible on the phone, they have no information to give. And there is no place to email customer service with questions. In the past, they were good at giving information by both phone and email but now that has changed. The charges they put on the bill are overwhelming, and it's impossible to get answers about this. Also beware if you purchase a phone from them and try to return it, they will tell you it was not received even if you have the tracking information and it says delivered, they will jerk you around for a 800 phone and say it was not received because their warehouse is slow to record returns. They treat customers terribly.

I've been with At&t for 15 years. Always paying no less than $275 a month for 3 lines. Been looking into switching to another company so I called (I'd rather have an old school root canal than call this company) spoke with “Luis” in the (lack of) “loyalty” dept- at first it was all “omg dont go, let me help you”. I said “ok maybe”, presenting one of my issues to him, he did the work and looked it up (resolved nothing). Then said “well, seeing as you want to cancel, pay $938 then you can go”. How quickly it went from “let me help you” to “bye see ya never”. After making him aware of this change in attitude, I will be leaving ATT. ATT is a humanless, heartless representation of “the man”. To ATT, we are all just a number. So sad.

I now see that my experience is similar to others, based on reviews I’ve read here. The customer service representatives and managers are unethical, and they lie. There is no way to sugarcoat it! I switched and cancelled my wireless phone service in July 2019. However, they did not cancel my account, continuing to bill me for my iPad because it was not a number that was ported. (I did not include the iPad on my new account, using home WiFi instead.) I said this to the AT&T representative I spoke with on the phone, and I thought this was clearly understood. I also wrote notes on all my communications with them.

This company deserves a ZERO!!!! We signed up for WiFi and they sent a representative to our house to convince us to switch over to them. They talked up a good game!!!!! We had to give them our 2 iPhone 8’s in exchange for two $250 Visa gift cards. (Keep in mind we will soon pay out of pocket damn near $500 to Verizon for these phones we handed off to AT&T.) The representative said the cards would come in about 3 weeks. We ported our numbers over and joined AARP for additional money that was supposed to be applied to our bill. That was on August 9th. My husband has been calling and talking to supervisors for a month now. Dates keep changing. We were supposed to receive our cards on the 3rd. LOL at the hope AT&T crushes with their lies.

I been with AT&T for over a year and I have 2 phones on the $75 dollar shared plan and I been paying $290 to $380 a month and all they keep saying is late charges... How can a person keep having late charges when I pay my bill to a zero balance every month? I am so sick of att and all the hidden charges and fees. As I am writing my review I am also on hold with Att and the rep put my on hold 20 mins ago and haven't came back to the phone so I am just sitting. I should have not let my friend talk me into getting a contract through att because I haven't been satisfied since day one. Customer service is wack and sucks... When you call at&t write down names of the reps you talk to and the I'd number... I am still on hold and no one has said anything.

At&t claim and damages overcharge me. I sent my check to them in the amount of 172.28 but they entered it $1,172.28. I still didn't get my 1,000 back despite all the calls we have made. I am very disappointed.

I use to have Comcast, but you can't just get internet through them. They want you to have a package. Therefore; I decided to go with AT&T. It's started out good the first month or 2 and then after that I always find myself having to reset my modem, or my laptop because of a weak connection. I called customer service. They bring someone out to give me a new modem which I did not receive. The technician told me there was nothing wrong with it and not even 10 minutes after he left the connection went out again. I usually have to restart my laptop at least 5-7 times a day. It's ridiculous!

When purchasing our phones, I went with older models because I was told the two phones would be free. After a couple of months, I noticed that I was being charged without any credit. Customer service said they will start crediting after 3 months (This info should be provided). A few more months down the road I check back and not only are they not providing a credit for one phone but they are only providing about half of a credit back on the other phone. I thought I got something in writing, but I can't find anything with what I was promised, and of course AT&T "has no records". Thank you AT&T for reminding me how large companies can't be trusted. It seems from reviews that there are many deceitful practices that are encouraged by corporate. Since they have no fear of class action lawsuits, they know it's in their favor to continue these practices.

Our neighborhood commission has notified an AT&T technician in writing several times that he cannot park AT&T vehicle in the street in front of house he rents. He has ignored all requests for compliance. I have reached out to AT&T for assistance in the past, received none. AT&T says they are all about 'community', but their actions do not align with that statement.

I added a line to my shared plan and when I received my bill the next month I see that I was overcharged 117.63. Instead of adding the line to my already existing shared account the created a second shared account and data plan. I live chatted my concern and was told the difference was the 30 activation fee (even though my bill was 214 higher than usual). The customer service rep couldn't explain it, but was sure the 30 fee was the only additional charge even though I could clearly see I now had 2 accounts. I reconnected with another live chat representative explained the situation, she saw the additional account and then offered me $80 to compensate. Obviously I said no, I want the 117.63. She said she couldn't to that and transferred me to her manager. Again I explained the situation and she agreed and said that she will credit my account the 117.63.

Whenever I call customer service I’m almost always told something different and am left totally confused by the end of the call. After getting very frustrated and the call failing in the middle of figuring out my bill, I finally was connected with a woman named Noelle with an Indian accent. She was AMAZING. She completely turned my attitude from being upset to 100% satisfied. I hope she gets all the recognition she deserves.

I was camping on the Olympic peninsula in Washington state this summer and even though I had international roaming turned off, I incurred international roaming charges from Canada. I was near Canada but a 20+ mile swim to get there. Nevertheless I was charged nearly $100 dollars and received an international data charge warning via text. I immediately called customer service and was assured that the charges would be reversed. Six calls later and that lie has been repeated every time. It often takes 5-10 minutes to convince customer support that I even have an account as I often get shunted to Direct TV support even when internally transferred from ATT mobile. I don’t have direct tv so I have to convince support that I am a mobile customer.

I was with ATT for a little over 3 years. The service is fine. One thing I will say is I believe ATT is a racket. They charge an extra $35 a month for LTE access if you have an iPhone. After adding up the access fee, the installment fee, taxes and the rest, it is expensive!!! I got tired of shelling out extra money for access**. I truly believe this is not something that is necessary but only adds to ATT's profit. One line unlimited service for a new iPhone will run you easily close to $160-80 a month!!!

This company is a cheat and scammer! We have spent 20+ plus hours trying to get AT&T to charge us what they said they would when they came over to our house and set up our business account. Now they say they see the problem but no one can correct it! DO NOT GO WITH THIS CELL SERVICE. We are reaching out to the attorney general today!

We are active duty military and have been for 20 years. We have been AT&T wireless customers for 15 years and through many military moves. Their coverage has always been good, so we stuck with them, even when our bills continued to skyrocket. When the kids came along we added more devices (iPads) for learning academies and apps we pay for. The price for their unlimited plan is hefty, but to allow all our devices in the home to access said plan, is an absolute disaster! We have 4 iPads in the family, 2 iPhones for the adults and my iWatch service. We pay $335 each month for wireless service alone!

I called months ago to complain I was being harassed by different companies all day long and I wanted to change my phone number. They wouldn't let me do it and said I needed to use some app, which I did, and I still got several calls a day. I just called the other day to change my number and they only wanted to give me a number with a different area code which I didn't want. After 2 hours on the phone I was so pissed I hung up. 2 full hours. Then I waited 30 mins and called again and got the same runaround and **, so I said disconnect my phone in 2 days. Then yesterday I called back to complain about the night before and they connected me to the loyalty department. That department gave me a different area code number too, but it was an easy number and so I took it. I told her to make sure she removed the cancellation that was set up for today.

A DISGRACE OF A COMPANY! I'M TOTALLY DISGUSTED!

Soooo where do I start? From day 1. I went from Verizon to ATT. When I placed my order the sales rep told me my numbers were already ported (checked the portals before I closed my accts with Verizon) so I did that because he said that I could close the account with Verizon. Ok long story short, the order I place with him getting 3 lines switched over. My order never came because att wasn’t able to port my numbers over from Verizon. Wtf right?? So I went ahead and placed another order with new numbers. That order was cancelled because the MANAGER at the store placed the order under someone else’s acct and CHARGED my bank acct in which I am still waiting to be refunded.

I had a nightmare experience with AT&T. From the very beginning in signing up. Staff made mistakes and told me of misleading information about the plan I'm interested in and told me a totally wrong info about promotion and the plan.The following day when I came back to the store to finish activation a diff staff told me that this and that does not apply on such and such. Total nightmare! And now I'm stuck...with them even if I'm not happy with the service... Their wifi goes slow on peak hrs. 9 am, 11 am till noon and 5 pm. I never encounter this in my previous carrier. I'm thinking of just paying off the 2 phones I got just to get out of this nightmare. Horrible experience. Never again.

I've been a customer over 20 yrs and never missed a payment. We swapped to Verizon with 4 lines. I have 3 other lines that were not on. As soon as I swapped they made the other lines active and I've been charged $800+. I asked them to give some kind of credit which they denied and I will pay the 800 but will never deal with these scammers again. This was after staying on the phone over 40 minutes! SCAM SCAM SCAM!!! Wish someone would SUE ATT to protect the rest of the innocent people. THEY GOT ME ONCE!! NEVER AGAIN!!!

I have been an AT&T customer for over 15 years and recently decided to upgrade a 2 of the 5 phones on my account. I called to discuss this with sales where they assured me that I would not have to add another line to get the Buy one get one. The lady added notes to my account and suggested we go to the store so we could get our phones right away. We showed up at the store where they promptly told us that we would have to add another line, we asked them to please look at the notes on our account that we were told we were eligible for the buy one get one.

I would not wish my experiences with AT&T upon anyone. Horrific is the best way to describe it. I have (had) been a loyal, high-paying AT&T customer, traveling the globe and reliably paying my (overpriced) bill for about 7 years now. My latest experiences have caused me to seek legal action. After a billing mistake, I have been in contact with AT&T customer service no less than 7 times in the past 6 weeks, seeking to correct this, getting bounced around multiple departments, supposedly support cases opened, only to find “poof” - two weeks later those cases were fictitious or whatever ** department you’re talking to now doesn’t see to be able to talk to the next.

AT&T is a totally dishonest company. Promise products, services, and pricing on phone and totally different at delivery. Not allowed to speak to supervisors or original sales rep. Do NOT do business with them.

AT&T has really gone down, since purchasing DIRECTV. They don’t care about their customers, treat them like they are nothing. I have been with AT&T over eight years And I have really noticed a big change in Customer loyalty. They don’t care, it’s all about the money. The loyalty department is really really bad. Be careful this company will take you.

On February 2018 we decided to upgrade our phones to iPhone 8. AT&T had a promotion that promised 2 for the price of one. We went to the AT&T store in Macedonia OH and dealt with Justin. We were told we would get credit for the second phone after phones were paid The new manager at Macedonia told us in order for us to get the 2 for 1 deal we would have had to either change the phone number or add a 3 line. Justin did not share that information with us, and Brian the new manager apologized but said there is nothing he could do. What a big scam. We have been AT&T customer for many years, and will be looking to go elsewhere.

Was forced to leave a rating of one. If I could it would be zero. They told me when I bought my phones, "Yes they will work at your house". First lie. Said I would get great signal. Ha I get one bar. That's it. Have an unlimited plan but the service is limited. Service only works good the day before the bill is due the day the bill is due and the day after works great. So they get my money then barely any service if any at all. Call customer service, ask, I hear is sorry. They don't do anything to help fix this. Very disappointed. I was told by customer service rep, "Well if your phone don't work MOVE". Seriously this company has gone the drain. They don't care about disabled folks or people who live in rural areas.

I was with AT&T for several years until I added minutes to my plan and was informed that the card I purchased was invalid. I was told that I couldn't get a refund. AT&T still owes me $25.00. NO more AT&T.

I spend so much time dealing with AT&T's ordering process, not sure if it's just sad or just comical. I was trying to sign up for this offer https://www.att.com/deals/sfo-internet-for-life-offer.html, basically you get free home internet (up to 100mbps) if you switch to AT&T wireless with unlimited and more premium plan. The chain of event that happened:

On 6/22/19 i closed my internet service account with AT&T set to take effect on 6/30/19. For the next 2 months i received bills from AT&T for more than 100$ each month. Alarmed i was still receiving bills at a new address that ATT had no knowledge of i called in. They assured me my account was in fact closed and the bills were sent out erroneously. They zero'd out the account and pronounced it closed. This took place on 9/14/19. Today 10/3/19 i received a new bill. At which point i called AT&T who stated i had never actually closed my account. But in fact i had removed internet service (the only service i previously had purchased) and opted into a new year long contract of NO internet service, but just a contractual agreement that gives ATT the right to bill me for a service agreement without providing service.

It has taken one year to have our non profit tax exemption status applied to our business account. Our approximate wait times have been up to 1.5 hours to have said issue remedied. In addition to the disorganization the customer service ranges drastically. Louis, who is a manager employee id: ** appeared to be defensive and matter of fact regarding our poor customer experience. The issues are as listed:

I was a victim of AT&T for many 2 years, when my contract was over I called to cancel all my services with them, and now I realize they've been charging $30 a month for 9 months, for installment fees for my watch and tablet I paid for. I called and the person on the phone did not issue a refund. The worst phone, cable and internet company you can ever have. P.S. now I'm with Metropcs and I get great reception and unlimited services for $60 a month flat!!

I recently saw the bogo deal and decided to switch to AT&T. So I went to a nearby store and was told that the bogo deal is only available online. Fine, I went home and went through the buggy website to place an order. It's ironic how they promote online orders when their website can't do the simplest things. Regardless, I submitted an order and a few days later I get an email saying they hit a snag and I should call them. I called them only to find out that somehow the SSN didn't match. They canceled the order and I had to re-do it again. I submitted another order and they hit a snag again. This time it was identification questions. As a new customer, going through this process just to switch has been a pain. I don't even want to switch anymore.

Their Representatives quotes a price and then we get a bill and it's higher. We call back and you can never get the same representative. They say that the representative what was wrong. They quote you another price and you get a bill and it's still higher than quoted. You call back you keep going through this over and over and over again. Then you schedule to talk to a supervisor and they never call. We call to schedule to talk to a supervisor again and they never call! Then I called the Office of the President, I got put on hold, I got disconnected and nobody calls me back! I can never get any help and no one there cares! I am fed up with them!

I don't have the patience to write a lengthy review but I will say this.... I must have called 10 times at least and gotten a different answer everytime. I've been transferred all over the world. Spent countless hours listening to elevator music. People have screwed up my bill so many times. When I finally switched to Verizon I didn't know what I was really paying. Lastly, when I tried to call and cancel it took me 45 minutes of being transferred all over the place and waiting for the next rep. No accessible customer service in the U.S. either. I don't mind speaking to another country but when you are having an issue, it's nice to talk to someone who understands the problem and isn't spitting from a script. Go ANYWHERE other than AT&T!!!

An AT&T rep stopped by my house and convinced me to switch from Spectrum to AT&T for internet and cable. My complaint is not with the rep, but with the company. I was scheduled for service setup and I got a fiber optic line, but no equipment to actually use it. I called and another appointment was scheduled. I called 2 days before to confirm this appointment and to ensure that I would not be billed for the current unusable line. I was told that I would not be billed and AT&T would be there as scheduled. The day before the appointment I get an email saying my appointment has been canceled with no specified reason. They completely wasted my time on 3 separate occasions. Would not recommend.

Never sent a bill. They shut off my wireless internet. Paid the bill and next month no bill again and they added 35.00 to restore my internet. Took 1 1/2 hours to get them to send bill and still not sure of me getting a paper bill. Customers service is bad. They hung up on me and then transfers me 5 times. Bad services.

So, I was so excited to try the new fiber 300 Mbps internet. I ordered it online to have it delivered and installed free of charge. only $40 month deal. Everything went so well and smooth. I schedule my appointment on the 30th of September from 8am-12pm window with a 30 min call to let me know that they are coming. I took a day off from work for this. I woke up ready to go. Then I hit the shower got out just to see that the technician actually came at my house, without notice and I read an SMS on my phone saying: "I was at your house and you were not here so I cancel you out". HOW STUPID OF HIM???

Before I jump into the gory details I will point out some largely unknown considerations which are not mentioned or highlighted by AT&T Reps or advertising. For those who don't want to take the trip down the rabbit hole, into my personal adventure.

AT&T continued to charge me after the going with another provider and sending them back their equipment. They are next to impossible to reach on the phone for issues and jacked up my rate 50% without notification. Try a different company. Any other company.

Had a buy one get one promotion. Did it and paid for it. ATT continued to bill me for over a year at 30 a month. I called and complained that I had paid for the phone a year earlier and yet was being charged 30/month. Customer service said they could not look back that far in billing. They forwarded us to loyalty department and after two hours of being on the phone no resolution. We will be cancelling our 15years of service with ATT today. By the way. They handle DirecTV the same way. Horrible service and loyalty!!!!

AT&T has charged me to incorrect amount for 3 months straight now and I've had to call and correct the charges each time, which took me hours. Each time I was assured it was corrected and my future bills would be correct. After 3 months, I cancelled my service, and now they're refusing to issue the refund for the incorrect charges for my last bill because I cancelled my account.

I was an AT&T prepaid member on their $65 a month unlimited plan (which is $55 a month with autopay) until recently, due to financial constraints I ended up needing to downgrade to the $35 a month plan ($30 a month with autopay). The $55 that I paid was on the 22nd and I switched on the 27th which means that I had only used 5 days of my 30 day billing cycle for my plan meaning I still had 25 days left equaling around $48.83 left of value on my plan. Come to find out even when you downgrade a plan the new billing cycle opens up and you have to pay AT&T $35 all over again and not get credit for time you had left again for me equaling $48.83.

After more than 3 years of being with AT&T I moved out of AT&T because of its hidden charges and inconsistent billing amount. When I moved out they charged me for the month even though I was on their service only for few days during the month of September 2019. And when I called them about the issue they threaten me that If I ask my unfairly deducted amount they will transfer back the amount but but will send it for collection. I don't know what to say about these people.

I spent over 4 hours on the phone with AT&T today. Both my mobile and my internet issues are still unresolved. Cell phone: 17 months ago my account was set up wrong. I have been trying to fix since. After 2 hours I still have the same service. I learned they had been charging me for an additional number for 17 months. Also after 2 more transfers I learned the department that will need to fix these error is closed.

We have used AT&T for 12 years or so (before the name change) and are grateful for the First Responder discount we ALREADY had on our account. My complaint is customer service's lack of knowledge and their representatives misrepresentation of services provided. We've visited 3 different stores in addition to spending an hour and half on the phone with customer service. We had a pretty basic plan compared to the more extensive ones offered. We share 20GB between 2 lines and a tablet. There's also one phone payment plan and 2 mobile insurances, so we're paying $167.93.

ATT has no customer service. The people who answer your phone calls cannot speak English and do not understand what you are calling in about. Each time I am forced to call the service number, the agents either transfer me 15 times or "accidentally" transfer me back to the switchboard so I can go through the entire computerized mess again. Combining my DirectTV with ATT was the worst mistake of my life because now I get to deal with the subpar customer service for TWO of my services. I'm pretty sure anything would be better than what they have now. If I could give this service 0 stars, I would.

Recently May 2019 I was approached by a representative Of At&t about switching phone service. I explained that we recently purchased this phones we have and still owed for them. We were told they would be paid off, and we would receive a gift card of 250.00 and told what the monthly bill would be. As of Sept 2019 nothing we were promised has occurred phones not paid off, no gift card and bill almost same as I was paying Verizon. I've called several times to no avail. This has been a complete mess. Every time you call someone different handles the call. You are never told the same thing. I now wish that I never met the representative or went for this. This whole ordeal has caused me money. I really don't like being lied to.

I switch from Sprint (Sept. the 19th. 2019) because of the coverage that AT&T offer. While in the store with preparing to move 3 lines over, the rep. said that the activation frees would be waived. Six days later I got my bill and it showed that I was being charge $90.00 dollars for activating my 3 lines. I went back to the store and tried to get the fees taken off, and of course they would not do it.

Prior to leaving the country, my husband added the Day pass on our account for both our phones, cost $10.00 per phone line per day if we used the phones. I used my cell phone in Jamaica because it was $10.00 per day. However, once we received a bill, the calls totaled over $1900.00. More than one representative assured us that this mistake could be corrected. Your company took over $1900.00 from our banking account and reversed the payments because the bill was incorrect. I was only used the phone in Jamaica, but the charges are for calls from numerous islands. Even so, the representatives declared that all the islands were covered under the Day pass program.

At&t gave me an amount for my new billing. (*so I would not switch over to Verizon.) The first month, the bill was not correct with the amount they told me, so they gave me a credit after I called them. This happened three months in a row. Today, the fourth month, they told me they were not going to honor the agreement because it should not have been given to me. (I have the agreement. They sent it to my email.) I was told it did not matter. They would not honor it. Even though I'd called three times before, talked to 3 different people who said it was good, they were just having computer problems. Now today, I'm told those associates did not know about the agreement. I gave up a good deal to go to Verizon, because they offered this to me. Now verizon, will not give the deal they offered months ago. What do you do? I even have the agreement.

My name is Nacima **. I have been AT&T customer for few years!!!! Lately I called to transfer the internet account under my husband to my name. I spoke with an agent and she said, "If you open your own account you will save $50 and your bill will be $45 with 1000GB. the same service you had before no changes!! So your total bill with white less and internet will come to $145 that’s will be permanent."

I am not one to write reviews (and I think this would be my first) on anything but this past experience was awful. I understand there are long hold times and am pretty easy going about it but when an issue take 6+ plus hours to not even resolve I feel like I have to say something. We initially had cable and internet. Our areas highest internet speed provided by AT&T when we moved was 30 mbps. (I would be happy to go to Spectrum but unfortunately my work line is provided by them and they cannot have both a personal and business lines in the same house).

I have been a AT&T customer for 8 yrs now. I bought a wireless hotspot device with them back in June 2019 from a local (AT&T) retail store in flower mound, TX. I did not like it so went back to the store and returned it within "buyer's remorse period" of 14 days. Next month I see a charge on my account for the device and activation fee with total of $154 dollars. I made the payment of that bill not realizing they had included a fee for the device I already returned.

I decided to change phone services from ATT to Verizon because I'm getting married and wanted to get a line with my new wife on her service. I had an i-phone 8+ and was happy with the phone. I was told by the Verizon salesperson I would need to get my phone un-locked so they could set it up with one of their sims and switch me to Verizon. When I went to the local ATT store I was told no problem. It would be done within 48 hours. 48 hours went by and still no phone. I am 65 taking care of an elderly brother now with no phone service. So I went back to the ATT store and asked why my phone was still not unlocked, This time I'm told I still owe money on my phone and it can't be un-locked till I pay the bill. Two days ago I was told I was good to go. I told them that's fine. I'll pay what I owe on the phone.

I went to AT&T, 8350 WESTHEIMER ROAD, HOUSTON, TEXAS 77063 to upgrade my AT&T wireless mobile account (to get new phone for my existing mobile number) and my contract already completed on May 2019. The employee of AT&T store order new phone with new mobile number. I asked the employee more questions. He simple said, "You will get new phone for your number." Finally I got a phone with new number.

After almost two hours in the store, the tech told us that we would get the service we want, but we will not get the $300 discount that we asked them about when we started, two hours previously. So, we did the natural thing: we cancelled. However, they had already put a hold on $300, which took place immediately, and they get to play with our money for a week before the cancellation clears.

BAD Service Specifically with John **. Their ONLY concern was to try an up-sale to new services I did not want. After stating he was an iPhone Guru he wiped out 6,000 pictures and videos. Including priceless video from dead relatives. DON'T GO TO THIS STORE!

Omg, I don't know where to start. So I will try to make a long long story not as long. Back in August 23rd I called to upgrade my phone and to get my own plan started because I got divorced and I needed to off his plan. Well that in itself would take too long to explain. So I called on that day. Talked to T. ** and explained my situation so I ordered the Samsung S8 1 up from what I had. Who cares I use it for a phone and messaging so anyways I asked him for the lowest price plan. HE TOLD ME 3GB UNLIMITED TALK AND MESSAGING FOR $60-10 if I sign up for auto pay. Great I thought. Omg nope.

This entire company customer service is a JOKE!!! They will tell you whatever they think you want to hear to get you off the phone. The supervisors tell you they need to transfer the call to their station and will call you back (don't hold your breath). The reps and supervisors have no real knowledge of their own company's policies and then when you do something they've told you to do it never happens the way they tell you. This is not limited to just the wireless it is also the DirectTV and home internet customer service. The only group at this whole organization that seems to provide any customer service that is worth the time it will take you to actually talk to someone about your problem.

First they have the robot to try to ask you questions when you need a person. Then they have another robot to ask you the same questions you just answered. Then when you finally get a person, they need a "passcode" when we have the account number, email and password information but not a "passcode". They are hard to get through to as well as a convoluted setup when you try to do stuff online. It's totally inefficient and frustrating!

So I purchased a iPhone for my daughter less than a year ago and of course something came up and we had to file a claim with the replacement plan that we got on her phone. Well, in addition to paying for the original cost of the phone, we had to pay a like $250 deductible for the replacement of the phone. Ok so then they told me we have 12 months warranty on the phone that was replaced. Ok so I did change cell phone services because I was not happy with AT&T for other reasons. Well I just called them today and got the run around from many people especially supervisor Mary #** at #866-506-9748.

I loathe this company. I detest and despise its high prices and hidden fees. I end up paying hundreds of dollars every month. Apparently this is because of international calls, but I make those via messengers like Whatsapp, which use wi-fi, so I do not understand what I am being charged for. When I get the snide automatic message notifying me of my past due every month: "Uh-oh life happens. To ensure that suspension of the service does not occur....", I want to vomit. Please do not try to make corporate copy sound friendly, it just sounds creepy. This is my own fault for not transferring to a better service months ago. I will do that as soon as I get the chance. See ya AT&T.

AT&T sent a representative to our home that didn’t explain the process of being bought out of our contract correctly, which they never paid Verizon for the two phones they took from us!! $1500 on our credit!

Holding 5 lines with AT&T. I was traveling by to Toronto and en route they blocked 2 lines regularly after every hour. Creating countless problems en route and disrupting routing on GPS, This company has probably no ethics and concern for its customers. They are self oriented. I give them zero rating and request all wireless users to avoid their connections. I will also move away from their network soon.

First off, if possible I would have rated AT&T lower than a 1, my wife and I have been with AT&T for decades. This afternoon both of our cellphones quit working. I am hard of hearing, so my wife called AT&T Service, the wait was minimal to talk to a technician. The technician walked my wife through both cell phones in an attempt to get it resolved. The technician finally told my wife that the system was down and we would need to wait 2 to 3 days for service.

Before going to Greece for two weeks, I investigated how we could limit our AT&T Wireless fees. I decided to keep the International Day Pass plan on the device that already had it, and to add it to the two devices that didn't. This way, we would pay $10 per device per day only on the days we used them. A few days into the trip, we decided we wanted to be able to use our phones every day, so we signed up for the 30-day Passport plan, for which we paid $60 per device for 30 days of coverage.

ATT has wasted my time and I wish I never switched to them. Their customers service is horrible and no knows how to fix any issues. Their supervisor and manager are the worst and once again I wish I never switched to this phone company! I was offered $750 in credits and never received all of them and now they are telling me there’s nothing they can do??? **! Very mediocre customer service! Now I am left with a bill from Sprint that will go into collections and go to my credit report.