AT&T Wireless Reviews

No pro-rating when changing plans. I switched my cell service from AT&T to another carrier. AT&T said I switched 3 days into the new billing cycle so I had to pay for a full month of AT&T cellular service even though the service was turned off and deactivated. ** AT&T.

AT&T is the absolute worst. I have been a loyal customer since 2002. I requested they release my phone number to my company as they would take over billing responsibilities. The rep was confused and canceled my number. It has now been 3 weeks since I have had a working phone, all due to their incompetence. They filed multiple tickets, all with a guaranteed fix date which passed and nobody looked at the issue. A store AT&T employee even became irate on my behalf due to how I was being treated by AT&T technical support and customer service over the phone. Congratulations Verizon, you will now have the business of myself, my family, and my organization.

Over the summer I switched from Verizon Wireless to AT&T. I did so because after over 20 years with Verizon that the help desk at Verizon and Asurion which is there warranty place left me by myself out of town without a phone for 4 days do some major screw-ups on what they told me to do with my phone. They did not realize that the version of the phone that I had was not the version of what they were telling me to do and they broke my phone.

AT&T always lie, since I got my plan they say you will pay 40+40+40+40=160 a month. Not true. Then found charges for things I don't ask for 6 months. I been charge for a insurance for a broken phone I never ask. When I found out they say, "I'm sorry. We can't give you your money back." Then your bill is higher every month, then that promo with the free phone if you don't check they keep charge you for the phone until I found out that they "will" give you the credit after 10 or 15 days that you pay your bill so now I don't send that amount I pay then only for the rest myself I discount the amount for the free phone... Terrible connection. I have to move around the house because they can't hear me and I got disconnected every time...

AT&T Wireless has a great prepaid flip phone. Phone was very easy to set up and use thereafter... It had little or no technical difficulty, and has coverage nearly everywhere I went, even rural areas. But their customer service sucks when you have to speak to a rep.

In July a in-home sales rep came to our home and explained a “switcher” promotion. He explained that if we switched companies we would receive the iPhone 8 for free. I guess you can say I didn’t trust all the info from the beginning so I would text him and get all the details of what he told us in a message. We have been paying for this phone every month... It was never free even though I have the proof that that is what we were told. I have called the company 3-4 times EVERY month asking why this happened or for updates on the claim that I am making about the misleading info we were given and got nothing but the runaround.

Opened a new account on Black Friday. The AT&T representative told me that there will be no activation fees - liars! AT&T said that there is nothing written in notes (apparently somebody had to record it! - how do I know) and the representative in Sam's Club said "they can't do anything here, AT&T has to do" - the biggest scam - they should be punished and namely - company has to be punished!

My family and I switched from AT&T to Sprint over the Thanksgiving break. I thought my AT&T plan had been cancelled, but then today, Dec 13th, I see that they've auto-debited my checking account for $224 (which was my monthly bill for four cell phones.) I went to the AT&T website but couldn't get any account info to come up. So I went on their "Chat." I was on the chat service for quite some time, and "spoke" to two different AT&T employees. Neither could help me (why, I don't know) and they made me call them on the phone.

AT&T will not unlock my phone so that I can switch to T-Mobile. My former company paid for my phone service directly so that when I went to transfer to T-Mobile after retiring, I had to have AT&T unlock it. The AT&T rep I worked with over the phone said he had to create a personal account for me since the phone number was under my former company. The number would then be moved from my company account to my personal account. At that point I could transfer my service to T-Mobile. After several days and several phone calls back to AT&T, the phone was still not unlocked. I called back to them AGAIN yesterday (12/12/18) and was told by the rep that the reason it is not unlocked is it's AT&T policy that the account must be opened for at least 60 days before it can be transferred!!! I was never told this and why would I ever agree to those terms? I called to transfer my service, not extend it with AT&T...and the rep knew that.

Be careful people. Record, remember and ask for proof of every word they tell you. Their customer service just want to bring you in any way. I have three lines with Sprint, they offered me good deal ON THE DATA PLAN over the phone plus I will get two phones for buying just one. I said OK, port all my numbers. After they did that, two days later, I called to check on my phone's order. Somehow I found out I have to pay for two phones not just one and the price of data plan was $100 for three lines; win up to $166, plus the phones $48 plus tax also.

After 6+ hours with AT&T over 2 days, I have cell service again. Over chat, in person, and over the phone it had been my experience that AT&T agents are friendly and readily offer to assist, however are not given communication regarding any case their customers, or even ways to directly contact someone who can help. I requested several times, and was denied, a contact email to fully explain my situation so that the correct individual could get a hold of me. 2 days off in a row (which rarely happens in retail) have been consumed with explaining why I refuse to be held liable for a phone that I did not order, but they claimed to have not received back in the mail. This is after a 2 month battle to have an additional line, as well as the above situation removed from my bill.

AT&T FAILS to DELIVER REWARD CARD in TIMELY FASHION - In early October I sent an old iPhone 6 to the AT&T phone turn-in program. On November 6th I received an email saying the card was on its way, and that it should be there in 3 WEEKS. The weeks go by and NOTHING. I call and they say to wait for 4 full weeks. December 11th I call to inquire once again. The person I spoke with said a new card would be re-issued, and to give it ANOTHER 3 WEEKS. I wanted to buy my wife a new iPhone for Christmas, and especially while Christmas deals are going on. AT&T has failed me BIG TIME & I am a VERY UNHAPPY CUSTOMER. Remember AT&T, WE'RE the ONEs making you MONEY!!!!

I paid for phone protection plan for three years and when I needed a replacement I got a refurbished locked phone. I already paid extra 75 dollars to have an unlocked phone. When I called and talked with customer service to solve the problem she did not listen and hung up. Insurance service which ATT is working with did the same thing. I could be able to get a replacement for the first replacement through chat with insurance company and second phone that they sent is also refurbished! Unlocking the first phone through ATT website was also not possible because the phone was not in ATT network.

Big ripoff. Stay away if you can. They say one price and charge you a totally different price and when you complaint they make it hard on you. I've been calling every months since I took my contract and every time you call somebody else answer and give you I totally different explanation. REALLY PAINFUL AND WASTE OF TIME.

We have been with ATT for more 20 years. In the last two years, customer service has diminished to being belligerent and degrading. Two and a half years ago we had done their BOGO deal where we would receive what ATT refers to as their Next iPhone credit which would subtract the amount of one of the phone payments from the plan. As it came to the end of the payment, ATT does NOT apply the credit to the account even though their statement says it did.

AT&T is the worst. And this is a prospective customer talking who has been put through so much hassle that I am irked beyond description. I wonder how they treat their existing customers. We recently moved to a new home in San Diego, Scripps Ranch on December 3. We raised an online request for wireless service installation on Nov 29. We got a confirmation from AT&T mentioning that a technical associate would arrive on Dec 3 (Monday) to complete the installation. We were home the whole day for the person to arrive, no one came. The next day, we called them back to check (they didn't have the courtesy to inform), we were told their system did not reflect any request. Not sure how the hell we received the confirmation message then.

For over six months now I've been unable to get AT&T to fix billing issues after buying a new iPhone 8 for 50% off. I've called numerous times and get agreements from them that it will be fixed but it never happens. Each time they submit a claim to another party who does not have all the facts and it gets rejected. I've literally spent hours each month and cannot get it fixed. After being a customer for over three years with three phones on my account, I'm forced to take my business elsewhere because they can't/won't fix their billing issues and quite frankly openly lie to me each and every month. Never seen such terrible service.

Horrible cellular coverage NOW. I’ve had AT&T for almost 4 years. They dropped cell towers (leases) nearest me to divert, use funds for AT&T U-verse also DirecTV. Big problems with billing as well. Called and spoke to billing about removing a line (phone number) for a prepaid iPhone my 12 yr old son lost. Months later (never receive bills) discovered AT&T only suspended line, so my CC was being charged monthly. HORRIBLE CELL COVERAGE. WAY BELOW PAR CUSTOMER SERVICE IN ALL DEPARTMENTS.

After logging 9 hours of phone time over a 2 week period with ATT customer service just to try and become a transfer customer from Verizon, I had finally had enough and canceled my order before ever receiving my 2 new phones. To start, if you're thinking of taking advantage of the Buy One Get One offer. Do your homework and read the details of the plan. In fairness to ATT it is clearly explained on their website under the headers Support-Wireless Plans & insurance Rewards-promotions & offers-Wireless offers. You basically pay for the "free" phone monthly and then after the fourth month are offered small "bill credits" to offset what you pay for the "free phone" This was my mistake for not asking how this works before starting the order process.

Not even an AT&T customer anymore and still had to deal with their awful customer service. Called in to report a downed telephone line in my yard. Had to hit zero several time to be connected with a person. That person barely spoke English. Then, when he put me on hold, there was a HORRIBLE screeching/squealing. Luckily I was already on speakerphone.

After being with another company for over 15 years, our neighbor who works for AT&T to change our tv/internet. He then told us if we switched our wireless service, we could save money and get new phones. We did. Since the first month, we have had a different bill every month. We have called in every month. Their customer service is outsourced to other countries. Most can’t speak English or explain why the bill is different. We have had our service cut off multiple times. I paid the bill on 4th of the month. The bill is not due until 12th. On the 6th they turned our cable/internet off. No one can tell me why! I’m done! I will pay more to change to another provider to not have to deal with this poorly run business!

I contacted AT&T and asked if I was able to get the buy one give one deal they were offering. I was told yes, so I added a new line and upgraded my existing line and ordered 2 Samsung S9s. Four days later I received 1 new Samsung S9, but I decided not to activate it assuming that there was some ploy not to give me the free phone. The next day, I decided to check my AT&T account and found that there was a message, not a text message or even an email, but just a message on my account that my order will be canceled if I don't call AT&T. I called AT&T and they said that my phone number would not transfer. After 2 and a half hours they said I would have to go to a store to fix the issue. I went to the store the next day and they said that they couldn't honor the online deal even when I presented them with a transcript of the online order chat messages.

I was charged for a person I put on my friends and family plan, two years for every month after his death. I called AT&T to report the death and de-activate the cell phone and iPad of the individual who died from my plan. It was confirmed for me that I would not be charged from that point on (June 20th 2016). However, I continued to get billed for a dead person's contract fees for the next 24 months. As many times as representatives would say it was a mistake and I'd be credited back the funds, repeatedly, "THE BACK ROOM" would reverse any credits and again bill me for a dead person who had not used their phone or iPad for two years. I have never been more disgusted by pure, evil greed of a corporation. 3,600 billed to me for a dead person.

I visited an AT&T Wireless Internet modem and DirecTV service plan. December 03, 2018. I paid for the internet modem. But the store reps wouldn't accept cash or debit to pay for the TV service. I was told I needed a credit card. I was advised to open a credit card line with Chase Bank which was next door. I was given a debit Visa card with Chase Bank. Again I was told by AT&T that they couldn't accept it 'cause it was a debit card. I left disappointed and upset. The following day, December 04, 2018. I returned the wireless internet modem for a refund. I was told at the store that I owed AT&T a recycling fee of $46.00. I said ok. Then I was told to pay $28.00 that was due. I told them that I would pay it. I had tendered $100.00 on the day of purchase. Got my $83.00. And not I had was being penalized for returning an unused product.

VERY DISSATISFIED. BEEN WITH ATT SINCE 2007. 11 YEARS OF LOYAL CUSTOMER. I felt like I was lied to every time I called about this issue. First I have purchased my iPhone X in mid-Sept and a week later new iPhone XS came out. I then decided to get the new iPhone. Was advised I will have to pay a restocking fee and the phone difference. I said no problem. Paid the fees and they order my replacement phone at the retail store. I handed the phone to the sales rep and she said, "No wait for the new phone and there will be a box for you to return the old phone back." I put the phone in its original form and send it back September 27th and was picked up by ATT return shipping agent on the 29th of September.

After spoke with seven 7 representatives at the call center on the last 7 weeks I've decide write the reviews. AT&T representatives said my refund check should be emailed to me by the 6th week after I've terminated the service and returned the equipment, it was 7 weeks ago. How is possible one company been so manipulative. They took the money from my credit card because my bills was auto pay and they do not care to refund it quickly. The service I had on my last month as a client was between September and October/13 and it was terrible. I was more than 5 days without internet and I work from home some days. I also helped the installation technical people to cable my apartment 2 times. Now what. AT&T taking almost 3 months to send me a refund check, but to take money out of the credit card is super fast. Unbelievable. Please remove my credit card information from your system and send my refund check ASAP. Regards.

In website of the ATT shows a price for the bundles, however, when you fill everything and go for checkout, it appears a message that you should call. Then you call and you ask to continue the process and the person say that can't complete but can start everything again. You agree and they check your credit score and after that they give a more expensive price for the same plan that you were checking out. You say that it's wrong and in website is cheaper and they just ask sorry and say that the website is having some problem and they can't do anything. You complain more and they say they can't do anything. ATT is fooling with the customers!! They are not correct and they doesn't care about, because they know you can't do anything.

AT&T is the worst! I couldn’t make or receive any phone calls in my apartment at the corner of Katella and Valley View in Cypress, CA. Verizon worked immediately. Other services work here also. When you get stuck with their big bill by cancelling, pay it off in very, very small amounts, on a regular basis. Collections told me this.

I have had issues twice this year with AT&T. The first time, I was being told different prices by different people. I filed a complaint with the FCC and received a phone call from a Lisa **. She was very nice and helpful. She told me that the reason that I was receiving so many different quotes was because the call center employees are taught tell you what you want to hear. That way you will hang up and be happy (until the actual bill comes out). She did credit me $600 for all of my trouble.

I canceled our phone 4 months ago and AT&T keeps billing us. I have contacted ATT many, many times. They tell me I need a code for them to do anything. I have no idea what this code is and they will not help for me to get this code. I have talked to many people. The real problem is we have this bill on auto payment, we can't change this without this code ATT talks about. They are holding us hostage. They have our account number, the phone number we canceled, our address, our bank account which they take money from each month, yet will not stop taking money until I give them this code which we do not know or have. 4 months at $27.00 a month, hours on the phone with them. I'll get me $2,500.00. I will be happy.

I was a victim of identity theft in July 2018. Someone purchased two iPhone 10s online from AT&T Services in my name. I was alerted immediately from Credit Karma that AT&T Wireless Service had run a hard inquiry on me. I then discovered I had been a victim of identity theft. I immediately contacted AT&T Services to find out how that could happen and what was purchased. AT&T Services were very rude and not helpful. They refused to give me any information to help me to find the person or persons responsible for my stolen identity. AT&T Services told me I needed to contact the AT&T Global Fraud center. Which I did. When contacting AT&T Global Fraud Center they also were rude and shortcoming with me. They refused to give me any information and did not want to help me in any way. They stated they would not give me any information pertaining to the person or persons using my identity fraudulently.

Oh my god! I cannot even describe how filthy AT&T really is! These people are literally savages that just want to take your money by any means. They have tried to withdraw money from my bank account without authorization and after I stopped my account with them! Mind you I do not owe them anything and they OWE me! I was hoping to get a credit back but NO! They send me a bill with a balance of $81. LOL. Where did you guys get this number from? Haha. Good luck with the BBB because I reported you, you are fraud.

AT&T Fiber continues to put mailers in our mailbox stating it's available when clearly it is not. It's annoying and irritating. When I go to check the website my address isn't available yet they deluge my mailbox stating it is. Please stop this nonsense. The only thing available is Windstream. They are horrible, and you know you're not moving out to my area.

If you are thinking about starting with AT&T, I would think this over very closely. We went with AT&T only to have very poor service. Then when you call the company they do the same things over and over with no results. Never do they take care of the issues at hand. Then AT&T tells us that we have permission to port our numbers and then turn our phones in and they will credit the cost of the phones to our account. Not at all! Now they are taking it all back and after we had switched they now want us to pay for the phones. They tell us that they do not want them back. Very poor business practices. Lie to customer, misguide them and then sock it to them. DO NOT GO WITH AT&T -- ANYBODY ELSE!

I was told when I purchased U-verse TV that I would be paying 145.00 per month. Within 6 weeks I had paid 608.60 for service to keep it on since I often work from home and needed the internet included. I moved within that time and they called and requested more money while their employees were installing it in the new place or they were not going to cut on the service (part of the 608.60 total.) They by now. Now they want another $277.00 saying I am overdue. So for 3 months, I would have paid $885.00 for crappy service that often stalls during a show. They promised to adjust the charges when I called, didn't happen. Time to move on. I will never use them again.

Had a particularly terrible experience with AT&T recently. My wife and I just moved to the area and were looking for an ISP. AT&T had a good deal going on over Thanksgiving, so we decided to bite. After telling our friends at our community office that we went with AT&T, they were a little shocked as in their past experiences, they haven't had great experiences with them. Sadly, our experience was no different.

Just switched to AT&T wireless, they offered me the US veterans discount and the auto pay discount. Only problem was is that the discounts don’t kick in right away and can take 3 billing cycles to take effect. But in my case, the agent conveniently forgot to put me in for it. So after I caught the error, it could be 3 more cycles without the discount. So bottom line, they might not save you the money you may be lead to think. There are also a lot of hidden fees and activation charges that appear out of nowhere. I switched from Verizon and I’m sort of sorry I did, customer service is lacking. I wouldn’t recommend switching to AT&T.

This company has no regards for other people‘s property. They deliberately installed a 5 foot tall box in my front yard. May I add that, across the street from my house there are 2 vacant lots owned by the city of Birmingham AL. But I guess since it’s a predominantly ** neighborhood it’s ok to do that. By me living in a predominantly ** neighborhood our property value it’s already lower than others now with the 5 foot box in my front yard. It's defacing my property making the value even lower. But I guess since it’s an all ** neighborhood nobody cares not even AT&T. I will never use AT&T services again after what they have done to my property and they don’t even seem to care not even after digging up my entire front yard but I guess since we’re ** it’s ok.

I have been an AT&T customer for 18+ years. I recently upgraded to fiber in my home and at the same time, they convinced me to sign up for DirecTV Now, a streaming service for $65 a month. The plan was to drop DirecTV (Regular). But, AT&T couldn't deliver the Roku Sticks so I could access DirecTV Now from my TV as promised. After 3 weeks of waiting (supposed to be 10 days), I called and complained. The rep on the phone decided it was in my best interest to cancel the service, even though I did not ask him to and I expressly told him not to. AT&T hasn't even refunded me my $65. AT&T is an uncaring machine and complaining doesn't help. They are all sympathetic, but no one has the power to make good decisions for the customer. Just like the Verizon commercials, shame on you AT&T. Don't lie to your loyal customers.

Ordered a wireless AT&T phone from Office Max, received product in two days. The answering machine would not work so I called AT&T Customer Service. Was on the phone for over 30 minutes and it was determined the product was defective. AT&T WOULD NOT supply me with a return label for Office Max. Even spoke with a Supervisor. Both AT&T agents were rude. Called Office Max and within 2 minutes had the prepaid return label. Within 5 minutes had an email with return information and credit card reimbursement. Would not recommend AT&T Wireless products. Also terrible Customer Service Team.

I’ve been with the company for more than decade. AT&T representatives lied to me multiples times to get me on the plan. I ended up paying almost $100 more than expected for my monthly bills. I guess tomorrow I am switching to Verizon and willing to pay cancelation fees to do so.

Tried to take advantage of the Cyber Monday deal. But they cancelled the order without reaching out to me, and also took hours to try to find out the reason. Guess they needed to verify identity. They sent me to the store. The store rep told me he couldn’t help called customer service while at store. When I asked to speak to a manager to try to resolve issue I was hung up on. So I lost out on all the Cyber Monday deals and they wouldn’t honor theirs even after doing everything they asked and never getting an email or call that they had an issue. AT&T is trash! Would give 0 stars if I could!

I am a loyal customer to AT&T for the last 4 years. I switched to Unlimited plan and added few more lines to the plan as it says upto 10 lines for Unlimited plan. During the Switch I enquired with the agents and no one told me about the prorated charges that would reflect on the next bill and instead of providing this information, they said that's best plan I could go for and it would save some money.

I was charged for international call and messages when I didn't use any. I was also charged taxes on top of that. They never mention about extra 20$ for data each month while enrolling. This is SCAM!!! Worst customer service ever, they did not care to respond for paying bills we did not use service for. I was charged 350$ twice for 2 months for 2 lines. They are money sucking, Never ever buy this.

Please, do not chose this company. It is the worst in customer service. Monthly bill keeps growing. They promise one thing by phone and when the bills comes in totally different. You speak with supervisors and nobody seems to care. My issue is still not resolved. I have been changing my phone because it was overheating and it got to a point that didn't charge. It's a shame. I definitely regret the fact that I change from my previous carrier. And also the signal gets lost after a while.

Be careful of this scam! The representative told me I would have to add a line or change one of my original lines (4) to a new line in order to get one of the two phones free. All the upgrade fees were going to be waived with the exception of the tax charges which I paid the same day. It is now November and I have been paying for both phones since then, along with multiple chargers made by them. I have contacted them multiple times, and every time they either say someone else will contact me, or the issue will be fixed by the next cycle. LIES! I called today and now another representative tells me that the original offer was to get the phone free only if I added phone or cable which is a complete lie!

I was illegally charged for an additional services that I never requested and already talked to two different customer care reps that promised that my problem was being taken care of but as of now the problem remains. And to "rub salt to an injury" I was again charged additional for late payment, but the only reason I paid late because I was contesting these illegal charges and I figure that I'm not gonna pay unless they resolved the illegal additional charges that was placed on my account.

Their Customer promised me something over the phone and said they'll leave a note in my account to address this issue and assured me when I call again in November, I will get the 12th month for free. I called again in November and found out no note was left and that I cannot receive it at all. There's no way for them to email you a confirmation in writing so if you believe their promises, you'll be screwed later on. I ended up paying for 7 more months of service when I could have canceled before, only because I believed their customer service. They say they will investigate into this but when you ask them when they'll followup with you, they basically do not. Look at this CBS news on how they cheat customers for their promotions and services.

They overcharge you with crazy free. Example, instead I pay $80 for 2 line plus tax and devices if any, but they put in different surcharge to confuse you. Finally, your bill blows up to the sky. I have tried to contact them every circle bill but nothing change. I am so frustrated right now. Why does the government give them the right to put unreasonable fees and taxes in bill? Who can verify that fee?

I am a customer to AT&T since 2016. I never get any problem, but 3 days back I called customer care regarding some problem in my account. I spoke with 17 agents and no one give me a solution and they wasted 3 days of my time. One of the worst customer service I ever seen.

We moved from the Utah area to southern Idaho in August 2018. Sprint was our cell service provider. Learning that Sprint had very limited coverage in Idaho, Wyoming and Montana. We researched new providers. AT&T was ranked as having the best coverage in these states. We drove to Logan, UT to sign up and switch accounts. FOUR HOURS later we were still not completed. We were obviously unhappy and asked to speak with the manager, Spencer (who hides in the back room--meanwhile other customers are waiting and several are actually swearing and complaining about the service).

I purchased the wifi, DirecTV, and my cell phones. Was promised by the sales rep 450$ in rebate gift cards. That was a lie. I was asked to pay the taxes for the three cell phones to the door to door rep but within three days of ordering my phones the sales rep was back at my door wanting to be my best friend. He told me he would make it faster for me to receive my phones and he and I went to the company At&t store at I had to sit and redo my paperwork out all over but just for the phones and I was made to pay the taxes again. I for not 1 time in my billing cycles have had all three added on to one bill so I'm paying regular price for a product I was told would run me 250$ a month and that's for the three package deal.

I think the ATT company are thief... I was out of town for family business and I had set a payment plan... family importance got me business. So I forgot all about the payment. My monthly bill is 40 bucks. This nasty thief company charge me 70$ extra on my bill. I hate ATT so much. I try to leave them. They told me I would have to pay this 119 bill plus pay 90 to leave. I hate this company so much... HATEEE. I WISH I COULD POST THIS WITHOUT NO STARS.

I don't have a business nor do I really need much other than a flip phone. I opted for the monthly prepay plan and a flipper phone for $30./mo. Went to the local store and paid the monthly fee for the plan then. I failed to get a receipt which the rep did not offer up (as they usually do) and I failed to request it. - mea culpa. I don't feel it necessary to go back and argue the point, but will change carriers to make my case. Goodbye AT&T. Screw me once, shame on you. It would be my fault if you get to do to me twice.

In switching to Verizon, I didn't realize it would take 48 hours+ to unlock my AT&T phone. I requested device unlock on a Friday evening and the customer service agent told me to check my email in 24 hours and that it shouldn't take longer than 48 hours. I NEED to have my phone operational for work, so this is a huge inconvenience. Upon doing more research, I learned that many people wait days and days for their device to be unlocked AND that it takes 2 business days, NOT 48 hours. This is a major communication issue. Tell your customers that you mean business days. Unfortunately, I also did not have the option to reactivate my AT&T account because that would require a brand new SIM card to be mailed. Thank you so so so much for being an integral part in the ruin of my personal business. Really glad I'll be done with AT&T soon.

The AT&T salesman at the store tried to get me to sign up with DirecTV. He was very pushy. When he realized I was not going to, he kept pushing a buy one get one iPhone 8. I didn't need the phone; however he kept saying "why wouldn't you take up the offer." He said all I had to do was add 1 more line for $20 per month and the 2nd phone would be free. Now I find out that the 2nd phone was only free if I signed up for DirecTV. The salesman never mentioned this to me. This is FRAUD.

At the time we bought our phones the associates at the AT&T store told my husband and I if we buy the S9 plus we can get the S9 for free. We get a breakdown of our bill in the mail and they lied to us. It says I'm paying installments of 24.00 a month for my phone. I’m not happy and now we're locked in a 2 year contract. I do not recommend AT&T to anyone unless you want a high bill every month and you like being lied to. I’m about to fight this. You people lie just to steal people’s money and I will take this to court if I have to to get out of my contract. I’m getting a lawyer.

AT&T has been nothing but a nightmare! Despite 5+ years of loyalty, despite the headaches, they still screwed me in the end, yet again! After overpaying for the basic 6 plan for years, Phil **, a sales agent, promised me a better package for a cheaper price! Not only did I not receive the service promised, which was internet 100 (I received internet 18) my bill came to $183.00 when the signed contract states $75.00. After a month of going back and forth with Phil, who promised to resolve the issues with no results, I finally decided to cancel my service! Despite them not honoring a signed contract they are still holding me liable for early cancelation and expect me to pay for the return of the equipment! AT&T is a joke and their sales agents are liars and con artists!!!!

I switched From Verizon to AT&T back in March. Worst mistake ever. I regret it every day since I’ve been with AT&T. I have a lot of trouble with the service dropped phone calls. The amount of money you pay every month doesn’t equal out to the service you’re getting. You call in to customer service & it seems as though no one is trying to help you, honestly all they want is your money every month. TIRED OF THEIR BS!!! I wish I could go back to Verizon because this is some BS!!! I’ve never had so many problems with a service provider until NOW????

I left Sprint for AT&T. I traded in a phone & they went over how they’d pay Sprint off. Found out almost a year after, they didn't. Endless debt collector calls. AT&T has been no help. Credit destroyed.

Back in May my bank sent out a payment by mistake through my online bill pay to an account that I no longer had. I had stopped the payments to AT&T because I no longer had an account with them. I hadn’t had an account with them for almost a year at this time. When I checked my account on Tuesday, all of the payments that were scheduled to go out were listed as pending. AT&T was not listed as one of the payments scheduled. On Thursday I received a notification that my account was overdrawn and went online to check my account.

I have more than 5 accounts with this garbage At&t company. Every account I have with this guy is a nightmare when I get monthly bills. They keep on changing my bills without any reason and every time I call them they keep on passing me to different reps until I get tired and pay the bill. They ruined my credit last year over equipment returning fees and had me pay that amount twice already while I was in store trying to get second line for my sister under my plan. They had me pay the amount and told me I won’t be able to add a line so I walked away from the store feeling like I was being ripped off! And guess what they just called me tonight from collection company asking for same amount again. People please don’t get your service from At&t. This company has no sense of morality at all. This is a robbery in daylight. I’m considering suing this company at this point.

On January 31, 2018 I ordered phone and internet service from AT&T. I ordered two phones, however when AT&T sent the phones they sent them to the wrong address. After a week I spoke with no less than 7 representatives to explain I have not received the phones or my internet service so I cancelled the order. Even though they acknowledged the phones were sent to a different address and not mine they still insisted that I have to pay for the phones. I contacted AT&T’s fraud department; they did their due diligence and stated the phones were sent to the wrong address and they would take care of the problem and I am not responsible for the mistake.

AT&T loyal customer 30 years, I have medical issues and the bills started coming. I called all my monthly accounts for lower price options. AT&T gave me a great deal called Fiber Every Day One Price/ Internet Basic Three 2yr. price guaranteed with 3 qualifying products. This saved me $140 a month. I received the confirmation e-mail. They billed me correctly for a few months then my bill started going up a few dollars every month. On the 11 month my bill increased $140. I started calling the customer service line. The first call was over was 3 hours, that included 2 dropped calls. The supervisor told me he could not receive e-mail. I need to go to an AT&T store, gave directions to a store. Show them the e-mail. Have them call service line and confirm the e-mail. I went to the store. They explained the service center does this all time but they are not able to help.

I switched from Verizon to AT&T because of their “promotion” buy one phone get one free. Plus I was told I would get a $200 credit per each number I switched over (4), and a $250 credit per phone if we traded our phones in, a Visa gift card to pay off our last Verizon bill and $15 off of our monthly DirecTV bill. This promotion was in August. In September I received a bill for almost $700! I immediately called and the rep told me it takes 1-2 billing cycles for the promotion to go into effect. She said my next bill should be $0. The next month I paid $243 and now I am being charged $332 for this month.

I am with AT&T already 10+ years. They change your plan without even asking you! Twice! Overcharging and trying to get more money from you by adding some new things. People always check your bill! Be careful! Switching to Sprint next month.

My name is Raypier **. I writing in reference to two of your Employees a Mr. Harold ** ID# ** and Mr. Ryan Id# ** I were misinform about the promotion offer they mention to me, that this package contain a free phone, $50 credit on my second bill, a $200 visa card once they receive my old phone also my monthly bill will cost me $45.00. When I received my statement it was totally different from the deal they offer. So I call in and spoke with ms. Debra ID# **, she explained that they should have mention the $35 line cost and a $9 other cost will bring the total up $80.00. Now I ask Mr. Harold ** several time is this correct and he promise me my bill will be only $45.00 a month and nothing else so I agree to switch from my old provider cause it seem like a better deal. So he had Mr. Ryan to confirm my agreement to accept the order, I also asked Mr. Ryan is this a final offer the deal Mr. Harold ** promised me and he agreed. So I am very Upset because it have cause me unnecessary money and waste my time.

Hi, my name is Wilson, ph **. I purchase 4 phones for the Father's Day promotion this coming June 2018, and the promotions was buy one and get one free. Also I bought an iPhone x and they give another free- that is not true, since service start they start charging for all 4 phones. Trying to call customer service but they covered with the same blanket, always trying to lie constantly. Also they charge too much money for the service and the service is really bad. I enforce the company to said the true to their customers and please don't cheat them, because are going to lose all the customers. I will start a process with the consumer report in Texas trying to recovery the money that they took from me. Don't believe on promotion that they advertise on TV. Always they lie to all their customers.

I have been overbilled for the last 6 months to an issue that the salesman at the AT&T store made it look like I had purchased a phone and he must of kept it and when was caught returned it as it was found months later... But with that said AT&T and the store have made me go back and forth between them for the last 6 months. And today I open my bill and I am getting charged the remainder of the contract 743.97 because I BROKE MY CONTRACT!! Wow!! Be careful. Read your bill... They will try to get away with it.

I'm very disappointed with AT&T and I'm just about ready for my contract to end. I wish that I could fast forward the time so that I don't have to deal with them anymore. They add all sorts of promotions to your bill and charge you more than what you sign up for. Not to mention all the other issues I've been having that they will not fix. Don't even bother to call them because they will not help you. Ps... They force me to give them a one star rating. :(

Not even worth explaining the pure disappoint in such a big company. The only reason people have AT&T is because it's cheaper than Verizon and please listen loud and clear PAY THE EXTRA MONEY AND STICK WITH VERIZON. This company has truly given me gray hairs. I get credits to my account every month yet half of the time it "doesn’t make it in time for the billing cycle" so every month my bill is incredibly wrong and I call minimum 2 times a month, and on top of that no one is trained on how to read a bill. No one knows anything and because of that nothing is resolved resulting in constant phone calls chasing a resolution.

I spent 2-1/2 hours yesterday afternoon trying to get an iPhone 7 on my AT&T plan either replaced or upgraded because it has the same problem many, many other people are having, the speaker quit working after the update to 11.3. AT&T refused to do either because our phone was a buy one, get one deal. We could pay the total price for the phone and the $350 fee to then fix the phone or they would give us a Samsung Galaxy to replace the phone for free. Between a rock and a hard place. After the phone call I did some research. When we purchased our phones I bought 2 iPhone 7s and an iPhone 8, 1 iPhone 7 for me that I have not had issues with, an 8 for my grandson and the other 7 (the free one) for my granddaughter which is the trouble phone.

AT&T's business practices are lousy and so are their systems. I was a wireless AT&T customer under my corporate account. My phone was paid for. I called to switch to a personal AT&T wireless service and AT&T said they had to unlock my phone. They were happy to do that while I waited on the phone call (from my house phone). Instantly, I had personal AT&T service. I was not aware that they re-locked my phone even though I had no contract. Now over a year later when I want to change my service for my iPhone7+, their automated system won't let me. It says my phone is locked and I have a contract. But att.net validates I DO NOT have a contract.

I had been with AT&T "Mobile Share Advantage 16 GB" for $90/mo. July 2018, ATT forces all subscriber to double data for $5/10/20 more. Mine is $10 to get double at 32 GB. My family monthly average usage is about 15 GB. I asked ATT to: a. remain in my original "Share 16 GB" for $90/mo; or, b. give me the advantage by let me switch to the now, double to, 20 GB (previously "Mobile Share Advantage 10 GB") for the same $90/mo. ATT answered is "No, I MUST take the upgrade to Share 32GB for $100/mo." There is NO other options. This is a robbery!

I would rate 0 star if it let me. The only reason that AT&T has a 1 star rating is because you HAVE to rate a 1 star to get this review placed. I travel all over the United States and have yet to have good signal; New York-Bad Signal, Seattle-Bad Signal... It seems to not matter where I am. The only reliable way for me to make calls with AT&T service is with my WIFI connection. So, what is the point in paying for a monthly service when all I need is a WIFI connection. Then when the WIFI calling isn't working the phone and service is completely useless. Good luck getting assistance from the phone agents, they just talk over you and tell you they can't help you because they "can't see any issues in your area" on their computer screen.

Do not change your service to AT&T. As a long-term customer of AT&T the reception has always been weak and spotty at best. Yes it was still up in pc after the hurricane and was not worse than usual. I still had to go outside to make a call. I just changed to Verizon and even with their reduced service due to the hurricane my reception is much better. Also when cancelling my plan I was told I had a $66 early cancellation fee on an iPad I thought I had received as a customer service bonus a couple of years ago. No option given to continue limited service until it was out of jeopardy period. Better to just avoid AT&T.

AT&T lacks the spine and the balls to respond to any customer inquiries. Faulty iPhone Xs from the factory. Cannot activate new iPad Pro (with an eSIM). Regardless of phone, chat, or in-person (company store), AT&T has failed. Period.

I've been with AT&T for seven years, my last bill there's extra $40 charge in my account, so I called them and online chatted with them, asking why, they kept telling me it's one time charge access fee, I don't even know why they charging me for, I asked them to look at my previous bill. It was never there, they didn't care and refused to remove the charge.

ATT wireless ** sucks. They were not efficient in explaining my plan to me... I start service with them at the end of July. Make a payment in August. Here I am in October and have to give them over $600 to restore my ** service... Now you tell me how in the hell just in 2 months I have racked up a $600 bill for 3 lines. Did not tell me there was a per line usage fee or anything. All these hidden fees...** is ridiculous.

January 2018 my husband and I decided to give AT&T Wireless service a try after being asked several times being a already DirecTV customer, well that was a mistake. I was told every month my bill including taxes and fees would be no more than 175.00 a month with also military discount so we says that's not bad for a unlimited plan, 2 iPhones plus free HBO. Ever since we agreed to accept their offer I've been calling them every month to remove the discounts we're suppose to be getting every month.

I placed an order on 10/15/18 with a representative for an upgrade. (iPhone 8 Plus) R. Well, after confirmation, I was told that I would receive the product by mail on the 18th, I also had the link to check my status. When I would occasionally check the status, it would always say... In progress. So after a few more days of this I called customer service. I explained my situation and I was put on hold for 20 minutes, for someone to return to the phone and say... "You need to be transferred to billing”.

So we haven't really had many issues with our wireless service in terms of performance... we get good signal where we live. However there are sooo many issues with everything else. We can never sign in... It always says to try again later. We've contacted support and their only solution is clicking "forgot password" and changing it from there. Sometimes that works, most of the time it doesn't. Still, we shouldn't have to change our password every time we want to sign into our account!

When we decided to switch carriers because we needed more area coverage when camping, I called to ask how much we still owed on our phones. I was told $28. I called again before we cancelled service to verify how much our final bill would be. They told me around $60. A few weeks later, after we cancelled I got a bill for $217, which they would not even let me view anymore because I was not a customer. When I called I was told my husband had removed me from the account and they could not talk to me. Which was another lie. So we waited to see if they would send us a paper bill, which they never did and then we received notification through our online bill pay that we owed $397.52.

Literally the worst company I've ever had to interact with. My stepdaughter's phone was stolen two weeks ago, and AT&T is so incompetent that they filed my phone as stolen instead of hers, and blacklisted it. I've been trying to get service restored, and my phone off the blacklist for SIX DAYS. I've wasted hours in two different stores, on the phone and on chat with a multitude of agents, and instead of helping, they make things even worse. Some tell me the issue is fixed when it's not, and when I asked for compensation, they offered me $2.20. That's right folks, TWO DOLLARS and TWENTY cents for SIX days of absolute misery.

Zero customer service. AT&T doesn't even know the meaning of the word. Suddenly for no reason, in the middle of a text, I get locked out of my account. Tried to call and find out why but they needed a password that I don't know. Very condescending, trying to explain to me what a password is. Really? Would not ask me anything else, said I needed to do the online reset. Refused to answer why I was locked out in the first place. Going back to T-MOBILE tomorrow.

Please save yourself the pain. I seriously have no nerves or dignity left in trying to deal with them. Sheesh, very simple questions and trying to pay a bill. Complete runaround. Rudest agent I've experienced in my 47 years on this planet. Boo!!!

I regretfully left T-Mobile 2 yrs ago, because the signal in my house was no good. I got a new Samsung S7 whereby I paid for it, but there was a credit to my account. 11 months in after having already paid $257 towards this phone, I gave the phone to my daughter. Come to find out in doing so, I started the clock all over again, on paying off the phone. I called to speak to customer service and they said, sorry it was in the terms and conditions. I said I want to speak to a manager, it doesn't make any sense, she says I can't speak to a manager, it was in the terms and conditions.

We have been with AT&T for over 10 yrs. Up 'til now we have been satisfied customers. We recently found T-Mobile to be a better deal and to make this happen, have to get our phones unlocked. Well after 2 weeks, many hours on the phone with CS, and false promises and lies, it has become quite clear that they are essentially refusing to do this. No money is owed on the phones, and now we are forced to purchase unlock codes. I have determined to do everything possible to help someone else avoid making the same mistakes we've made. Tell all your friends, STAY AWAY FROM AT&T!!!

I called AT&T to cancel my Tablet # over a year ago. It was never cancelled and so I was being charge for this tablet monthly. I called back few months ago to find out why it was not cancelled and they showed no record of me wanting it cancelled! So this was in September 2018. They finally cancelled it. So being said that I was going to be reimbursed over $129.00 for the time it should of been cancelled. Never got a credit! So I called back today and no help whatsoever. I just got a cocky representative and no people skills with that. AT&T really needs to be more professional and just don't give us answers if you don't mean it. I've been with this company over 15 years and pay at least over $250-300 a monthly. I think it's time to go with another cell provider. This is ridiculous!

AT&T billing is always in question when it comes to my fix monthly charges. Even without any over usage or anything bill doesn't come out same every month. We have 5 lines on our family plan. We had a 20 GB plan limit and the bill was never the same. At one point, I stopped looking at bill cause it was always within +/-15 bucks range. That itself is insane. We should have fixed bill for same usage every month.

I was an AT&T for 20 years and they started charging me $25 past due amounts on my already $300 cell phone bill. The thing is I had automatic withdrawals each month. So after them telling me there was nothing they could do I canceled my service. So that was in August so a September bill came with yet another $25 past due charge. Well we paid it because we figured that would be it and customer service was no help. Here comes October they charge me another 42.22. They say it’s from my U-verse account which I don’t have. Now I have to go to my bank and have another debit card reissued. Because they can’t fix it and don't care to.

Been a customer for over 20 years and their customer service department is at a all time low. Reps don't know what is going on and management is no help. Spoke to two managers, one is Carlos and the other would not give his name. Customer service type in the wrong card number to withdraw payment as scheduled and caused my account to go in default. They shut off the phone and demanded full payment. Management was of no help and would not confirm that it was an error on their end. Therefore after years of being a loyal customer. I am forced to leave and look elsewhere. Therefore goodbye AT&T, I will forever tell everyone that you are the worst ever. On to the next review site to give more bad reviews.

The representatives will put you on speaker for others to hear the conversation. You can hear people laughing in the background. They are unprofessional. You will be re-routed over and over again to various people in other departments not related to why you called.

Ordered a phone through phone and was advised to reach to Any store to collect SIM card. At the store (Wayne NJ) I was told: SIM card would arrive with the phone and that I could get another SIM and number and that we could cancel the phone order. Along with manager a call was made to AT&T customers service who confirmed cancellation but said that the phone would still be sent and advised to returned it within 14 days and provide them later with tracking ID. Phone returned as advised. After a couple of weeks I reached out to AT&T and request receipt confirmation. The phone was received!

I have tried their security system and could not get anyone to answer info on login failures. Could not use system for months but now owe 200 plus to collection agency even though told them to put on hold. However, they require to confirm that I said this or that in their notes but they refuse to document requests so that they can say they never received the request. Bunch of thieves who would prefer to send to collections an account instead of offering a way to keep an account open and get a technician to location to assist in device failures. Happy to cancel, however, have a pile of devices here that are now useless that I had to pay small fortune to get installed. Their cell service has become just as bad in rising rates for existing users and milking every penny possible when needing to upgrade a device. I miss the days when they had deals for existing users to get new phones at a discount instead of offering only for new users.

Beware of the message from AT&T that your prepaid plan is "good until" a certain time (e.g. 8:57 a.m. CDT) the next day. This implies that current plan is being cancelled and that you have to choose a more expensive one. AT&T does not say that you can keep your current plan and that the "good until" time and date are meaningless. In fact, you can keep your cheap plan if you like it. In my opinion, this message from AT&T constitutes consumer fraud.

I got this service back in Jan of 2016. I was told by the rep they could not provide service without doing auto pay. Okay, so I set up service. Their auto payments came out at random times of the month so I shut it off and logged on every month to pay. This was okay, until the year contract expired. Then they stopped sending emails for when the bill was due and would shut off service anywhere between 2-7 days after the bill came out to charge an additional $30. I called to cancel the service and was threatened with my bill going to collection if I did not pay that day. This is the absolute worst service I have ever received.

After an hour and half with ATT on the phone, promising a new iPhone with savings on my DirecTV bill as well I said yes, after 2 wrong total for my monthly bill I got one. Then was told after the credit check etc that there was a activation fee of $30. Then it was a state sales tax of $67.00 ok, I gulped and still said ok. After everything was done I was directed to a website to "check the boxes." I just needed to that the girl says, when I asked about this contract to pay $700. To ATT she didn't know anything about it.

My experience with AT&T by far hands down the worst experience I've ever had with a company tenfold. They continue to send me Bills 6 months after my account was closed and demand that I pay them when I have no account with them. If you go with AT&T go with God!!!

My father in law passed away in August. We canceled his AT&T service and paid his last bill. Still, there was a credit on his account. Upon their request, we returned all of their equipment under their statement that we would be reimbursed the credit on the account. Oddly, they charged the closed account EXACTLY for the amount they owed us! When I called to complain, they treated me so rudely that I am now canceling our account. DO NOT JOIN AT&T. They will rip you off even after you’re dead.

Whatever you do not, I mean do not sign up with AT&T. I purchased my phone the S9+ on May 25th 2018 only because I was promised a rebate after 90 day for already having U-verse. 5 months later I'm calling and they said they can't find the promotion that was associated with this deal on that date. I've been transferred to every dept. with no one can give me any answer as to what's going on. I will be paying the cancelation for my services for wireless and U-verse and moving on. Stay away. Go to Verizon or Sprint!

This last year has been complete misery. My contract is up and I can not leave AT&T fast enough. I have had problems from day one. First they lied to me about the channels available and wanted to charge me $30 more a month to get the channels I wanted. So for a year I have not had the service I signed up to receive. I have had 3 dvrs break losing everything I recorded. Each time calling customer service was a joke. Waiting for 45 minutes sometimes for them to answer after navigating a labyrinth of computer assistants designed to remove your will to live. Then getting through to someone who has me go through all the same procedures I have already tried. Then to put me on hold and cut me off. They all take my number but NEVER call back.

I had both AT&T and DirecTV for 2 years. Absolute worst customer service ever! Do yourself a favor and trying call their customer service line when you're not buying a product. The most frustrating experience ever.

Service in the Pittsburgh PA area and 26062 area have degraded substantially over the last two years. Barely a signal in places with 5 bars previously. The local stores are gone out of business. AT&T has really suffered quality and service. Sad.

Their call center the people do not speak English. I have been waiting since Sep 28 2018 to get service. 2 appointments and they never showed up. No calls or text... I'm stuck cause fcc reg no one else can service this area. I have a rescue and I cannot even operate it the right way. Stay far away from this company...

AT&T wireless service isn't bad... But, their customer service sucks. A year ago, on November 25th 2017 I purchased the BOGO iPhone 8+... Was told I qualified. Last week found out I wasn't getting the credit. Called them. 7 AT&T customer service agents assured me it would be taken care of and I was assured I'd get the credit. The only reason we purchased the phones was because of the BOGO. Well AT&T got back to us and said, "Sorry, you weren't eligible. Have a nice day." They basically screwed us out of over $500 and it's like oops... The supervisor told me I can't afford to pay off my phones and switch carriers so I need to take what they say and have humility. So, When my phones are paid off I'm going back to Verizon. Never have I been treated so rudely and with such disregard. I'm disgusted.

My husband and I needed to change internet providers because our current one increased monthly payment too high. Contacted AT&T & a tech installer was scheduled a week later of when order was placed. The tech didn't show up, and when I called to complain the customer rep said that tech was behind on his schedule and could not come to my residence anymore; so it HAD to be reschedule for 3 days after (nothing in between). Again I waited and tech didn't show up. This time when I call just rep said that the tech said I wasn't home. They said an adult must be at home from 8am to 12pm. Both days I lost work. On the 2nd day I left gate open, front door open, all my windows were open, cars park in driveway. No email, phone call or text received. Just rep I can rescheduled in 3 more days, and I had to cancel the order. This kind of service before actually being a customer does not speaks good about this company.

Called many times to get new sim card. Spent 3 hours on the phone and got wrong card. Went to the store, wait for 40 minutes, the guy was enjoying his conversation with customer, like on wedding party. Called again customer service, no supervisor, spent another hour, just get sim card...

I literally was just LIED to by AT&T rep. I was outside the AT&T store to pay to restore my service. They SUCKS, btw. I called to find out the EXACT amount I needed to restore. He told me, I went in and paid it. Now they will not restore until the current bill is paid to restore? I will pay... and then, I will leave. This literally is the WORST I have been treated by a company. THEY LIE PERIOD!

Ordered mobile business phone. Called and canceled order, and they sent phone anyway. Found phone on doorstep. Took the phone to UPS as AT&T instructed almost 2 years ago, and they have claimed they never received the phone, but the phone has been in use by an AT&T customer since the return. They refused to contact that customer to verify how they obtained the phone and have continued to negatively impact my credit score.

I purchased 1 iPhone and 2 Androids directly from the AT&T store. This is where the problem first started. The not 1, but 2 CSR's in the store had to contact another store just to get the phones activated. I enrolled in auto pay, which set off another nightmare. Every month for the past 4 months (only had service for 5 months) I have had to call them because they overbilled me and/or charged me twice, or charged each line on the multi-line account for the full amount of all 3 lines. I filed a complaint with the BBB and a satisfactory agreement was reached between us. Only to find that this month that I can't pay with auto pay because they had to refund me my money that they overcharged me. I'm going elsewhere. Save your money folks and find a better carrier.

When you have your cellphone for a few years your service is terrible so they can get you to buy a new phone. Internet messes up only during prime time so when you complain they try and make you upgrade. They are doing this to their customers. My service was good until a few work truck did service on my street! Internet drops 3 to 4 times a night during 7/10 pm and weather is perfect through the state.

So I visited the AT&T store in North Brunswick, New Jersey. I am new to AT&T plan and I had some questions about my bill. I went to the store with the idea that I will be assisted well but on the contrary the business expert who came to assist me was simply rude and arrogant. His name was Kevin and I don’t know what was wrong with him. He made me feel that I am stupid, that I wasn’t able to figure out things. He was supposed to made me understand me things but on the contrary he made me uncomfortable with his stupid attitude. I simply hated the service and I regret the decision of switching to AT&T.

All I can say is save yourself a massive headache and don't buy a cell phone or a cell phone plan through AT&T. I along with the rest of my family have been loyal to AT&T for years. Then I moved to China for several months, paying off a brand new iPhone purchased through the company before my departure. While I was in China, this brand new iPhone shut down for no reason. Because of this, my phone had to be restored to factory settings and I was unable to get into any of my applications because a confirmation code needed to be sent to my old number.

My plan is GoPhone plan, Prepaid monthly plan. My first bill was 11/13/2016 through 12/12/2016. Every other month, AT&T charges me one day earlier. Until now, AT&T charges starts Oct. 3 until Nov 8, 2018. I called AT&T and asked why they charges me earlier rather than confirmed MONTHLY basis, the customer service rep. (two times, two staff) said their monthly is 30 days. If I want to start 13 of each month again, I need to pay for $2/day for these days between Oct. 3 and Oct. 13 or changed to regular monthly plan. If I continue to use AT&T GoPhone Prepaid plan for one and a half year, I will be charged for an additional monthly fee without usage. The key is this is AT&T purposely planned. AT&T staff confirmed over again: They charge GoPhone by 30 days, that is what they meant MONTHLY.

All I wanted was to pay cash for a new iPhone XS Max. The news reported iPhones would be available for purchase in AT&T phone centers 9/21/18, but when I went into the Oregon Trail Shopping Ctr., Gresham, OR store, I was told AT&T only allowed time payments, so I ordered an XS MAX. I completed the order at $59/mo. I later learned AT&T DID have the new iPhones in stores much earlier, for purchase. I was directed to drive to the Lloyd Center store, to pick up a Gold iPhone XS MAX.

I purchased a new phone one year ago, and kept my old phone for my business. It was not until 2 weeks ago that I noticed the balance on my new phone was charged to the old phone. What this means is that I cannot have the business phone (the old one) deactivated until I pay off the balance that I owe, which actually is for the new phone! I purchased my phone at the AT&T store at 654 Bloomfield Ave. in Montclair, NJ. This was where the deception actually occurred. Worse off, AT&T will not rectify this situation. I have been asked them to transfer the balance to the proper (new) phone, so I can have the old phone deactivated and they have refused to do it. I have been a loyal AT&T customer for 18 years. I am finished with them now. I am prepared to pay off my phone balance and leave AT&T. BTW, the service is HORRIBLE! I should have left a long time ago.

I have a very bad experience with ATT customer service. Our family had a vacation in Europe in July 2018. My wife and my daughter signed up the International Day Pass, which is supposed to charge $10 per day for data usage. After we signed up and used for one day (all confirmed by ATT emails), we then stopped the Day pass. However, instead of charging us $20 for two phones for one-day usage, they charged us $1252.69 for data roaming of the two phones for one day.

This doesn't even deserve one star. I've been dealing with AT&T for the past few weeks. I initially contacted them for internet service and they convinced me to get a package deal with cell phone a service. Within 2 days they got my internet installed but they didn't ship my phones. I was blamed multiple times and had to go in person to prove I'm not making things up. I then had such problems with them. They kept "losing" my information and blamed it on that. Then every time we'd change the information they disconnected me or sent me to other representatives.

I went into AT&T and purchased a new iPhone so I could give my existing phone to my mother. I was told it would take 2 days for my existing iPhone to be unlocked so my mother could use it with her carrier. It has been 5 days now. Customer Service first told me they couldn't access the request. When I asked to speak to a supervisor I was told there is a backlog and it will take a week. When I asked the supervisor to expedite I was again told there was nothing they could do and it would be a week. AT&T is delaying my ability to utilize the phone I own as I want. This is an unfair business practice and AT&T should be held financially accountable.

I have been an AT&T mobile customer for several years. My plan was set to renew on October 4, 2018 and my auto pay was set to process on October 2, 2018. Prior to my payment processing, I turned off my auto pay function. Nonetheless, AT&T still automatically processed this payment and renewed my plan. I called AT&T this morning (October 4, 2018) to inform them of the error and to request a refund. The first customer service agent told me auto pay payments are non-refundable, but since it was a prepayment and I hadn't had any usage that I was eligible for a refund that would be handled by a payment supervisor. This payment supervisor was extremely rude, refused to give a refund, and unexpectedly hung up on me. I'm always courteous and calm even when I feel like I'm being robbed by a huge corporation. Moving forward, I will strongly and actively discourage friends/family from using AT&T.

We were initially promised $500 in Visa rewards as an incentive to switch over to AT&T. We received $100 and were told to call about the rest of our rewards to make sure they were coming. After talking to 6 departments we were told that "we were never promised that and there is no note or proof of it". Instead of making it up to us through credit on our accounts or anything else they could do, it was a done deal. It was unfortunate that promises were made in order to gain our loyalty as customers, yet once we signed and agreed to a contract there was no follow through or even basic respect.

Worst customer service I've ever experienced! I will never do business with AT&T or DirecTV again. Nothing went right from the install of my dish to the quoted price on my bill... Bad... Bad... Bad! IT SEEMS NO ONE COMMUNICATES WITH ANYONE!

This one of the worse services to get a phone with! After many years of horrible service, today is the day I realized this is it! After being on hold off and on for 3 hours my phone is still not activated. I've requested to speak to a supervisor and that was 40 minutes ago! I'm done! They're not professional and they give you the runaround! I'm still on hold as I'm typing this! T-Mobile here I come!

ATT charges fees for each line and it is never consistent on a monthly basis. If you choose to upgrade when your Next contract ends, they will allow you to do so but with additional charges such as activation fees $30, $75 for taxes/charges, and your old phone. Here is the catch they don’t provide any incentive for your old phone that you paid over $1000 as a credit of some type towards the new phone. I had an issue with an iPad and contacted ATT to remove the additional line that we were being charged for due to we only have two iPads not three. CSR recently stated they would credit my account and apologized for any inconvenience and to check my acct. within 24-48 hours.

I called for help with my high speed internet. They accessed the account and then wanted a phone number to receive orders and ads. I declined and they said they could not help me. The supervisor did finally resolve our issue but it took an hour. And I did not have to receive ads. Also the first customer service representative gave a false name. Lies, red tape, misinformation and lazy.

ATT gives goodies to join but charges substantial fees later and the services they offer they are inferior to what I was accustomed with Verizon. I am a victim of those goodies which are not really goodies. I have been offered two new iPad for free & a plan with unlimited data if I switch my small business wireless service (4 cell phones and two new iPad) to ATT from Verizon about a year ago.

Purchased a phone in May and was told about a promotion where if I added a line (which I did not need), the cost of the phone would be reduced by half. The rep further advised I'd only need to keep the line for 3 months which would result in a significant savings. When the 3 months were over, tried to cancel the line. Was told I'd been given incorrect information, and I was locked into 30 months with an extra line or the full cost of the phone would be due immediately. With 30 months of paying for an "extra line", I will now pay more for the phone than if I'd just bought it outright in the first place. Complaint to customer service made no difference. BEWARE of what you're told by AT&T!!

I just waited for 45 minutes in your Robinson Township Centre (Pittsburgh, Pennsylvania) retail store and ended up leaving because my time has some value to it. Two people dressed in jeans were your staff, and they each had customers with them when I arrived. One of the staff members said, "We'll be with you shortly." I get that you are busy, I get that other customers were there before me, but one of the staff members was talking about her son, and could have easily come over to me to see the nature/estimated time my visit would take. I had TWO questions that could have been handled in four minutes. BUT I COULD HAVE BEEN A VERIZON CUSTOMER WHO WANTED TO SWITCH SERVICE. TOTAL FAIL. AND NOW I'M THINKING ABOUT VERIZON.

I recently got married so my husband and I went to the AT&T store on 9/23/18 to see what the cost would be to have his phone switched from another carrier and added to my plan. We were told $20 to add the line and for an additional $20+ my husband would get a new phone and I would upgrade our plan to unlimited data. We were also told that if there was anyone else on my account who was eligible for an upgrade, they too could get a new phone and my account would be credited $700. We told the sales rep that we wanted to go through with the changes and my son's phone would be the one to replace. Our rep said that my son would have to be present and bring his phone in for the upgrade. I mentioned that my son lived out of town. The rep asked if there was any way my son could come in during this week while the special was running. I called my son and we arranged for him to come to town on Wednesday evening.

It is now late September. I made the mistake of becoming an AT&T customer last April. The original deal was free iPhone and 99 cents to buy a iPad with a 2-year commitment. Today I read (about the iPhone: established on Apr 03, 2018; Amount financed $ 699.99; INSTALLMENT 6 of 30 $ 23.34; Balance remaining after current installment $559.95.) I called to clear this up and they said the original promotion deal was BUY the iPhone and get iPad for 99 cents. And because I used an over-the-phone sales associate, verbal agreements were made... papers shifted, then lost. And now I’m stuck with AT&T gouging me until I find another phone company to buy out my contract AND has integrity.

After being a loyal, and patient customer for years, I'm done with ATT forever! I am on my 5th or 6th, so many I lost track, S8 Plus, with the last 3 all due to the same issue. 3 weeks ago I had 3 replacement S8 Pluses in my hand all at once! They would send me one, same problem, send another, same problem...the 3rd (and final one) was PROMISED to me by a cust. rep., to be a NEW phone...not refurbished. I have spent hours on the phone trying to resolve these issues that aren't being taken care of. The male, Hispanic rep (didn't get his name, why get one anyway...nothing happens), promised me up and down, that he would send a new phone so we could start from scratch. He said he had the authority to send a NEW phone to me and would do it to FINALLY take care of the issues. And telling me "it's all in the notes, what I'm doing".

I've been a loyal supporter and customer even when they were BellSouth, but after dealing with these new representative! I'm done! I had a phone that kept cutting off when I'm on a call. I reported it they told me to send it in. A couple of days before I return it I drop it and crack the screen. I immediately call customer service and told them I dropped it and cracked it. I ask do you send it in like this they said yes! I did and they sent me another phone that was doing the same thing as the one I sent in!

I recently had issues with AT&T overbilling my account by $90.00. I contacted Customer Service and attempted to resolve the matter to no avail. I really never had a reason to contact customer service, however, when I did they were courteous and professional. During this process, I experienced the most unprofessional customer service ever. I was put on hold for extended amounts of time, instead of call being transferred it was being disconnected, to even being advised that the customer service department does not have a contact number for a corporate office. AT&T has lowered their customer service standards by hiring rude, incompetent representatives.

Summarize the account that has happen to my husband and I. On August 2016 my husband and I decide to switch our carrier to AT&T, biggest cell phone fraud company I ever dealt with. We had a account for 2 cell phones, a tablet, and a watch. No problem. We always paid our account on time, no problem. In March 2018, our granddaughter dropped my cell phone and broke it, took them about a week to send me a new phone. I didn't understand if I have Assurance Insurance why the store couldn't just replace my phone. The phone that they sent was a Warranty phone, the phone started dropping calls, not ringing, switching from one app to another on its own. So I decided on August 22nd 2018 I had had ENOUGH.

At first, my mom and I switched to AT&T from Verizon about 3 years ago. I wanted to upgrade from my iPhone 6 to a 6s. And at the time, AT&T had a switch offer going on. If we signed up, then we could get a discount and a $200 gift card to use on whatever we wanted (which obviously we'd use to help pay our new phones off). So when we signed up, the employee that was helping us said we would get our gift card in 7-10 business days. So we waited, and nothing came. We called in and they told us that it hadn't processed yet. So we waited about 2 weeks for them to process and ship.

I've been with AT&T for about 2-3 years and until the last 60 days I've received fairly decent customer service. However the customer service I've received since will be the reason I never do business with this company again. Starting with internet service: I recently requested a transfer of service based on having to relocate for work. My account was active and in good standing, the first call (on Saturday) went well I thought. That is, until the appointment for install that was scheduled 3 days (Tuesday) later when no one called or ever showed up.

I have had it with AT&T! I was not aware that they disconnect your service if you are only 10 days late. Today, I call and I am told by Leslie (The Rep) who by the way was very sweet that it is not uncommon. So, you call them to pay your bill, you're on hold for 10 minutes and then they charge you $5.00 to make a payment. PLUS a $40.00 reconnect fee. I've been with them AT&T since 1999. I will be switching within 24 hours.

AT&T sent me a promotion for DIRECTV. I was late on my AT&T bill however have Always paid my 400 plus bill a month. I call about the discount and DIRECTV says that AT&T declined after I was accepted and installation occurred. They transfer me when I say that I want to lower my plan and no one ever comes to the other end. AT&T just fights saying I don’t qualify anymore. Since March I have been paying full DIRECTV bill with no discount or promotion. If I would of known the company would do this I would of bundled with my CenturyLink. I’m very upset as I have been a customer for over 15 years paying a outrageous amount monthly for my cell phone. Worst customer service ever. If you ask for a manager they say someone will call you back and they don’t.

We bought ATT deal that give $800 credit when you add new line. After few months I call to see if I can get my iPhone 8+ unlocked so I can use it when traveling to different countries But I was told they can’t since it’s not paid up. Then rep tell me I can use some kind of SIM card or software to unlock it which can void phone warranty and by doing that ATT can blacklist my phone and send me bill for iPhone 8+. Stay away from this crooks unless you want to Waste your money and time.

At the time of upgrading my DirecTV service I was told I would get free HD and DVR for 3 months. This has not happened and every time I call they say - it will show on your bill next month. I have also been offered loyalty discounts that I never see. Both are lies to get you off the phone with the CS agent.

We signed up with ATT when they offered the BOGO. TWO days later we realized that we’d made a huge mistake and returned our phones and dropped ATT service altogether. My husband's phone hadn’t even been opened and was returned in a sealed box, but we were still fine with paying the ridiculous restocking fee of $80. We went to Walmart and purchased two iPhones outright at a third of the price ATT charged. We got on with Straight Talk who has awesome and affordable service.

So I went to sign up for service in store and the man was having trouble with their new system of taking a picture of my driver's license so I proceeded to go home and try to do it online. My card number kept saying invalid number because my credit union blocked them because I had just bought the new watch outright earlier that day and they thought it may be fraud. My credit union called me and I cleared it up. By the time I went back in the system the only option was pay in full for the device because an application was done more than 5 times. They blocked me in the system for fraud. No one could even come to this conclusion though and all anybody did was take false guesses as to why the only option went from no down payment to pay in full (the checks ruined your credit smh).

I have been a multi services customer since 2000. Wireless, DSL- now Uverse internet and Directv. Over these 18 years I have yet to hear any AT&T employee ever say, "I’m sorry we didn’t follow through on fulfilling a promised change to any number of requested changes" to my services. Any change usually (80 to 90%) takes multiple calls starting with their award winning king of the mountain Interactive Voice/digital Response system. While their overall customer services departments continue to lose ground to competitors their latest tactic is a false display of empathy and making an excuse for why a previous promise wasn’t filled. But rest assured the one promise they never miss is getting paid for their services whether they worked or not. Given a choice, choose a different provider. Your mental health is worth possibly paying a little more to avoid AT&T’ consistent poor service predicated on unfulfilled promises!

I am not happy this went down the way it did and the last people on chat did not help me after speaking with them for 2 1/2 hours - I went on today to discuss this one more time and explain why I was only paying half. The representative was able to remove the charges that I was not told about when I signed up. This does renew my faith in AT&T and makes me a bit calmer about signing up with them. I am not sure why the two reps before weren't willing to help me but this person did in less then ten minutes, but I am happy it worked out the way it did. I do recommend always talking over chat to have the transcript for your own records.

I have to called for same issue for 5 times include call and chat. "Don’t do that," they said and, "Don’t fix when I call." What a waste of money, just stay with your current carrier. This one don’t save money at all and worse customer service can imagine.

Their bills are so complicated, it's almost like they are counting on the fact that it's too difficult to understand, therefore you don't question the erroneous charges. I called several months ago due to being charged for a service contract I didn't approve. To fix this their customer rep offered a reoccurring credit on my bill. Several months go by where this credit occurs. Then it drops. When I called back, they claimed it never happened and they can't offer me this credit and now I'm stuck with a service contract I never approved. They claim the other service rep "should have" put a note in the computer system if they gave me a reoccurring credit. Now how would a customer know or could verify that something is inputted in their system. They claim they don't have a record therefore they can't honor what was agreed upon.

Cell service quality is completely unacceptable... Terrible. Dropped calls, could not hear people or they couldn't hear me. It's the lowest that I have ever experienced. Customer service is non-existent. I was lead to products that did not perform as I was promised, specifically a wifi hotspot. I have to get a satellite service for home internet since the product did not do what I was told, by AT&T, it would do; run my internet speaker system. I was stuck with the device for the life of the contract, and we did not use it.

I've been an AT&T Wireless customer for over 20 years. Recently I received a bill for $546 on 9/10. One week later a received an updated bill for $1500. CS told me that my billing cycle had been changed, but they could not explain how my bill got this high. I was promised a call back by a supervisor that day. No one ever called me back. Called again, all I got was an apology for the inconvenience, but I still had to pay this bill. Customer Service means nothing to AT&T anymore. Also their "promotions" are nothing more than elaborate schemes to increase your monthly bill, which are impossible to understand, and to lock you into a contract extension.

I bought 3 Samsung Galaxy S7 phones between 11/2016 & 3/2017 on time with AT&T for $695 each. Already one had to be replaced and I had to pay a $112 deductible and another one is also having issues and will probably need to be replaced as well. How can AT&T and Samsung sell these phones for these prices and they don't even last until they're paid off and we have to pay a deductible to get a refurbished phone. That's unacceptable! I bought these 3 phones in good faith and I assumed that would last at least until they were paid off.

Customer Service Dept. is deceptive and designed to make consumers give up. Made undelivered refund and inquiry promises on recorded calls. Ground level reps have no authority and are unable to connect you to their supervisors. They do not keep a history of previous calls. Spent 7 hrs 50 sec. with no solutions to the multiple errors on my account. Forget about dealing with store AT&T employees...they are only interested in sales...not service satisfaction. Deceptive practices at the least!

I am a business owner in Orlando FL and have had been dealing with AT&T business landline service for past 12 years! I feel like they are always taking advantage of me as I am sure many others have dealt with this as well. It seems every two years they are doubling my rate for one phone line and one fax line from a $199/month cost to most recently $391.76 for the same exact service! Last time I dealt with I had to sign up with a wireless tablet just to get my $199/month rate back. This past time now since a new competitor is available I was able to get 2 phone lines & fax for $90/month! Now I get a bill from them for $206.48 to close my account and I think they should credit me this since I have been getting taken advantage of for a long time. They should be ashamed of themselves for overpricing a small business owner and I will NEVER buy one of their products or services again.

Accidentally overpaid my bill by thousand dollars in July. Here we are in September and I’m still trying to get a refund. Every time I call they tell me it’s pending. I even had my bank do a conference call with them, they said the money was on its way. This was back in August. 25 years I’ve been with AT&T. Unbelievable customer service. They don’t give a hoot about you. Hello Verizon!

I still don't have service after 16 days, with numerous calls to customer service, technical support, management, and anyone else that I can get on the phone or on chat. I've been promised follow-ups, spent days waiting for a tech to show up, none of which never happened. AT&T should be ashamed of how they treat their customers. If you are Rural, find another service provider, they will ignore you, lie to you, and just make you wish you had never dealt with them in the first place. They are possible the worst company to deal with.

AT&T at Baileys Crossroads 9.17.18 @ 11:32am. Employee “Freddie” needs a crash course in Customer Service. His attitude is ** - especially if you are non-hispanic. He was all teeth & smiles when assisting the Spanish speaking customers. He pretended like he was deaf when I spoke to him in English. He had the nerve to snap at me. That’s why I’m writing this review. Freddie is a real **.

AT&T has terrible customer service. It will enter you into contract that you don’t even agree to and then if you don’t realize it immediately they will not help you when you do realize it. Their cell coverage is very poor, most cheaper cell service is work or AT&T does not. I have five lines through AT&T and could not be any more dissatisfied. I will be finding a new carrier. I guess Verizon is all this lot that has great coverage and great customer service.

Signed up for BOGO 10 months ago. ATT still charging us for both phones. Nobody is willing to help. When I called the customer service people said they will submit a case but no one is trying to fix the problems. Stating we did not qualify for promo, which is we did. We upgraded 2 lines and even added a new one. But ATT keeps coming up with new excuses for why both phone installments are still showing on my bill. I've been a loyal customer for years, never late on the payments. But nobody is fixing anything. Be aware. They are just trying to make sale. Gonna forward everything to my legal team and let them deal with those crooks.

Wasn't AT&T part of the original Ma Bell? Those people who founded phone service? I have had AT&T cell service in some form (was Cingular) for almost 20 years. We lost cell service during tornado warnings in the middle of the night during Florence and did not realize we were getting no warning for a tornado headed our way because our cell service was out. Been without cell service for over 36 hours now. Our neighbors with Verizon, T-Mobile and Sprint all have cell service. We lost AT&T internet on Thursday before the effects of Florence really even hit us. I am so unhappy with them and just incredulous!! Have had no internet for over four days.

I am thoroughly frustrated with ATCT's customer service or the lack thereof. This past Saturday, I spent 5 hours on the phone with them getting passed around the world, hung up on, on hold for over an hour, and then told in a recorded message that the office was closed. Now, it is Monday, and I'm trying to get the courage to start in again with them.

I had an awful experience in the store and company in general. I was told I was going to received a bill and it was a lot more. I returned both of my phones within the 7 days of the purchase and the company is charging me the entire month 290$ for 2 phones I only used 7 days. I had to call 3 times to cancel the service, they don’t do any of this at the stores. The experience has been an absolute nightmare. After this, I am also canceling my internet service with AT&T. Very disappointed. Very unprofessional.

Your disconnect fee is waived 3 times, after disconnect, your bank account is pilfered for the same and an extra month's billing. Returned as a credit with no way to recover, no reps, no AT&T office lie.

The sales person give untruthful information, trick customer sign on the sales. When I called the customer service people said they will submit a case but no one is trying to fix the problems. Until now we still have phone did not connect when people calling.

There is no honesty and integrity. I call customer service to add a line to my wireless plan. Customer service did not explain fee on upgrade also they told me that will remove activation fee but they did not. This is not way to do business. I am with them over 6 years. I am planning to move to different company.

I have international roaming charges from going overseas. I arrived back in the US and called AT&T customer service. They transferred me to their international billing department. The customer service representative promised me he would note an "adjustment" to the bill. After a month later, I received a bill close to $600. I contacted their customer service department and found out he forgot to type in an adjustment number and that I have to pay in full. The charges are valid, but after promising me an adjustment, I had no idea they were going to charge me in full. An AT&T customer service representative typo just cost me hundreds of dollars. I am looking for another service provider and also get as many people to join me and do the same. Look for a better phone service provider.

I was going to switch to AT&T, I ordered the phones, then the same day-actually a couple hours later decided to cancel the order. They said the order had not shipped so we could do that. A few days later the phones came!! We tried to take them to 3 different stores, they wouldn't take them, said we had to mail them. So I did. I took them to the USPS and put them in the dropbox. So now they are trying to say that they didn't receive them and charge us $2200!!! I am livid right now!!! This same same happened to me with Comcast a few years back. What is up with these companies?!? They can track the phone itself any other time, but when it comes to ripping a consumer off, they aren't going to do no such thing. So how do I prove I sent these back? This has been an ordeal trying to get these damn things back! What can I do? Does anyone have any suggestions?

If you are reading this review, do not use their services. I enlisted in their mobile phone service and it came with a free tablet, only had to pay an extra 10 dollars so I can share data with the tab from the mobile phone. I did automated payment but my bill would increase indiscriminately, I called them and they claimed that I made an international call, which I did not, this happened multiple times. I switched to a better provider 2 months ago, after paying off my phone, but they are still billing me monthly. PLEASE, DO NOT PATRONISE THEM, THEY WILL STEAL YOUR HARD EARNED MONEY.

This is a very frustrated customer who have had a bad experience with this services along with bad experiences with customer service and technicians. At this point the only thing I can do is to contact the corporate office to file a complaint and to contact the Consumer Affairs division to put this company on blast. How I am being treated for services I am paying for is totally unacceptable and would like for someone in their corporate office to reach out to me to further discuss. Totally frustrated customer at this point. Thank you.

We've been with AT&T for so long. And we signed up for auto pay and paperless statements. "Don't ever do that". You don't know what they would charged you if don't pay close attention to your bill. So today I Spend almost 2 hours on the phone with the customer service. Find out that I was paying for phone insurance for over 4 years that I never signed up for at the first. Long story short I won't be with AT&T for too long.

I have been getting ridiculous bills from AT&T every month since I got a phone from them in May 2018. I had enough and decided to pay off the phone on Monday 09/03/2018 and was told I can unlock the phone once the system gets updated within 24/48 hours. The system was updated and I confirmed with the customer service of AT&T and they confirmed I have paid off my phone. My AT&T app also confirms that my contract has been fulfilled. This is the 10th day since I have paid off my phone and I cannot still unlock my phone, I cannot switch to another network, I am being forced to stay with AT&T and keep paying their outrageous bills even though I have paid off the phone. I have been to the AT&T store 3 times. In both Austin and San Marcos.

Got an unlimited plan. Was told I was to have a personal hotspot with my phone. Later called to ask why I did not have a hotspot, and was told I had to get a different plan in order to get my hotspot. Next was told if I got DirecTV would get a 100 dollar reward, NEVER GOT IT! Another disappointment was when they raised my bill $20 more and was told, If I enroll in paperless billing they would give me a discount... That was a bunch of lies! Just to save you money and time. Do NOT GET AT&T! The worst customer service experience!

Allows my account to be compromise by allowing someone who received a text who didn't text that person. It's a breach of confidentiality. It's not fair to the consumer. No one should be able to receive text from one who didn't text them and this type of system shouldn't be set up if I didn't do it.

If I can give no stars I would l. Very frustrated with this service. I called to start a new plan and was approved and paid only phone taxes. When I went to find order status of the phone being shipped out it was canceled and I was not notified. Went to store, they ran my credit 6 times and then it said pay in full. No one knows what they are doing. The stores and customer services are on 2 different pages and contradict each other. Absolutely worst. I would never recommend to anyone.

It all started when the internet went down. Red light on the service box. I followed the steps with tech support to no avail so they scheduled an appointment for the following day. I sit and wait from 4-8pm never hearing a word from AT&T. I go on to the live chat for instant service after the appointment time had come and gone. An agent told me that the technician was running behind but that I was next. I agreed to wait and I did by 10 pm with no word from AT&T I gave up. I called the next morning and a technician was dispatched right away between 8-12. When he arrived he was far more fascinated with my movie collection than with checking the modem. When he found it was not, as originally diagnosed, the modem but the lines outside.

I travel to Thailand and when I am there do not answer my phone. I get many telemarketing, robo-calls even though I have blocked, no call list, etc. Nothing works. Every time the phone rings when I am out of the country even though I do not answer it I am charged $3.00. This month the charge was $96.00. Every time I go I am charged for these calls. They tell me that I am to take out a $10 plan per day or $60 per month for international roaming. They do not understand I do not want these calls. I use the phone to text only at 50 cents per text. This time they gave me $25 back on the unwanted calls to nobody.

We had the worst customer service experience we've ever had in our entire lives simply trying to get internet installed at our new apartment. We ordered the service a week in advance and the day came for the order and nobody came. We were not contacted. I had to call customer service to figure out what was going on. After a lengthy conversation I found that the technician had seen that a service was already active (the last tenant had not canceled) and just left it at that. The customer service rep then told me I had to verify my address by going to addressver.att.com. That website doesn't exist. It's actually an e-mail address, but we'll get there. I called customer service a 2nd time and this rep told me I didn't need to verify my address. She would just reach out to the existing account and try to cancel it. If that owner could not be reached, she said she would reach out to my landlord and confirm. So I waited for that to happen.

AT&T is not the company it used to be. Whatever changes have occurred internally has transformed them into pure garbage. Their services for TV, internet and digital phone are sporadic at best and their advanced technical service division known as - 'last chance repair' (can't make this stuff up) is a joke. I even experienced their internal in-fighting about how to fix the problem. It didn't matter because the problem was never fixed. The only other technical service they provide comes from foreign countries like China, Philippines and Mexico. If you can understand broken English from a voice synthesizer (to make it sound like an American) then AT&T is the service provider for you.

AT&T recently offered me a new plan -- reduce my data from 6 to 5GB and credited me for a month, then starting to bill me more. I contacted AT&T on their website and chatted with 6-7 different people & got 1 call. Each of them ended with "I am on the wrong department, let me transfer you to another person", I wasted 2 hours but at the end, nothing is resolved. Crazy!!! Unreliable! I want to straighten out my bill and credit me for the overcharged.

I went into the store to ask if they can repair my phone, mostly for help. They said “yeah file a claim. We don’t fix in store." They really made me feel inferior and like I was being judged being that the lady said it with a very snobby attitude. Will be switching to Verizon. Save yourself.

I have been with AT&T Wireless for a lot of years. I currently have 5 lines on my plan for which I was supposed to pay $276 a month. Do yourself a favor, keep the number of phones down to as few as possible on your contract. We kept on having one person or another breaking their phone, and we had to keep on expanding our 2 year contract. I am currently paying $480 a month to AT&T and you want to know something. Their customer service does not give a damn that I am paying over $5000 a year for my phone service. I used to have AT&T internet and DirecTV. Their internet was horrible. I was never able to do work from home, which is one of the main reasons for me to have the internet. The speeds were horrible if you wanted to download things.

I recently signed up for a phone, TV and internet bundle with ATT. I was told that I am getting a FREE Samsung Tablet to keep just for signing up. I still was concerned if this statement was legit so I called ATT a few days later to make sure that I was not going to pay a penny on it since I did not ask for it in the first place. The rep assured that I was not going to pay anything on it. Now I receive this bill with $19.70 in wireless charges for using the tablet and a 24 month contract on it. I have not used this tablet in a Month and if my kids did, it was using the internet at home.

AT&T is a terrible company to deal with. I talked to a customer rep 2 months ago to cancel my internet service because they raised the rate while offering deals to new customers. I got a confirmation number and thought the matter was settled. Still I got a bill in each of the last 2 months since canceling. When I called the customer service number I was put on hold multiple times for a combined 1 and 3/4 hrs. Each time the rep said it was a matter they couldn't help me with and they need to transfer me. In addition they said there were notes that there was no cancellation. Finally the last representative was able to help me but said I had to return the modem although the rep from 2 months ago assured me I didn't need to return anything.

Around April 2018 I called AT&T to see how much for an unlimited data. They said they will transfer me to loyalty department for best deal since I am using AT&T for 8 years, loyalty department said they will offer me a plan for $160 for unlimited data every month plus tax. I was like, "Okay how much tax gonna be like $30 more." So I said yes to the offer. The next month I saw the bill was of $465. Crazy, so I called AT&T again. They apologize for, said, "You will get credit next bill," so I was like, "Okay let's give them another chance." So I paid $465 and waited for credit, but no credit next month and the bill was of $365 now at this point. I again called AT&T. They said something went wrong but they promise to be fixed this issue in next billing period so I paid $365 and waited next bill and the next bill was of $378. I was like, "Damn," so I called AT&T again.

From my second bill (2 years ago) to now (9/8/18) my experience has been nothing but STRESSFUL. FOR A PHONE!! I am 26 years old, with student loans, rent, not the best job, car payment, car insurance, I don't need a $500.00 phone bill every month... FOR TWO PHONES! Every bill was different, every customer service rep told me different things when I spoke to them about the SAME issues. Every month my bill went higher and higher. Nothing was done for me! I recently closed my AT&T account and I am still paying $936.00.

When calling to have the company stop drafting my account for a contract the previous owners signed, not only did they refuse to credit back my account but threatened to charge me the early termination fees. Needless to say, my bank will be handling it now, congratulations AT&T on your being blocked from my account!

I had service with AT&T in 2017 for Internet/TV. In November 2017, I moved to a different home which had TV Cable included with the rent. So I decided to cancel the TV service with AT&T and only keep the Internet. I understood that by doing so, I would have to pay off the rest of the TV contract. (Which I was okay with, and willing to pay.). However, when I received my bill, there was a $300 “TV Service Install” on my bill. Why was I getting an extra charged for a “TV Service Install” when I had cancelled my TV service? I called AT&T literally DOZENS of times. Every time I called, I was transferred to multiple departments, multiple “managers”, and just when I think I’m about to find a solution or someone who could help me… I get hung up on over the phone.

Do not sign up for ATT Wireless unless you like surprise price increases. My 10GB plan changed to 20GB, $10 increase. I called, the customer rep who said my 10GB plan was no longer offered. I asked for a supervisor who said my 10GB plan was available at $4 more per month. I asked why I was not notified and he pointed me a prior bill due on 22Jun page 3 in tiny print "Starting with your July 2018 bill, your current Mobile Share Advantage Plan will increase $10/month. In addition your plan will include double the data..." I did not see the tiny printed message and called when I received my bill increase. After 1 hour 30 minutes, I was offered a credit and put back on a 10GB plan. I will be leaving ATT. If this is the way they treat customers, I will vote with my feet and try another carrier, a prepaid plan at $45 less for per month for two lines and more service. Explore other plans before choosing ATT.

Their customer service was amazing back when they bought Cingular Wireless. I couldn't go on enough about them. Now, they are by far the worst company I've ever dealt with in regards to "customer service." I spent 90 minutes on the phone with one of their sales reps (I called to see if I could lower my bill and get new phones). The rep assured me I could do it. That my wife & I both had equity in our phones and we could trade in and take advantage of the current BOGO program without even having to add a new line.

10+ year customer. Cell coverage is spotty and data is slow. Always. Services periodically fall off of my account and on average I have to call three times for 40 minutes each to get them fixed. Last issue was calling to Canada, that normally works, billed me per hour. 13 phone calls over 2 months and I just saw a credit on my bill today. The first call, they told me that I had to wait until the bill was created to get a refund. So I let them bill me and they took the money out of my account ($290 extra).

As I am still on hold with a representative 57 minutes and counting all to just cancel my service. I am leaving for military active training and needing to cancel service for the end of next month. My family will be moving at that time and be going to a different company. I leave in four days and they tell me I have to call back in about a week or so to cancel that far out. I informed the lady that I will not have access or means to do so after I leave. She suggest I share my four digit security # to someone else who can call and cancel closer to when services is needing to end!

AT&T gave me the wrong delivery and installation date for an additional cable box for my kitchen TV. When I called the next day, I find out they were only delivering the equipment for me to install myself. I specifically asked when ordering about the installation and the guy told me they would install. Cancelled the order and will drop AT&T soon.

Just got off of the phone with AT&T. Took 45 minutes, a bot, and 3 associates to get me connected to someone that could help. I am being charged for 2 months of internet that I have not used. The "nice" lady was able to knock it down to one month of charges. However, they still haven't received their modem from UPS somehow after a month. So, they will be charging me 150 for the modem that the AT&T storefront cant accept from you. Yes, the storefront sends you to a UPS to send them their own equipment. I will never again be using AT&T services.

We had nothing but unhelpful reps. Service is terrible!! I explained to AT&T if they didn't correct the problem I would cancel ALL services and we were paying 600+. Well they didn't listen, so we cancelled. I don't miss their long hold time to call and never get a resolve. They still owe me money. $88.40. AT&T turned me into collections. I sent my statements to the collector and that ended that situation. Very dissatisfied customer.

Son's phone was stolen. Insurance on the phone. Upgraded to new phone and now paying monthly insurance on both new and old phone (yeah, I know, never should have gotten insurance, but with kids...) Incompetent sales associate never said anything about insurance claim. When I called AT&T cust service, after 1 hr and 20 minutes, was told to go back to store. Are you kidding me? Finally, transferred without my consent to some 3rd party insurance rep. Why is filing a claim my responsibility and why is it not handled by/at the store? No one ever said a thing about it being MY responsibility. So, canceled insurance going forward and would love to cancel service. Worst cust service experience ever at AT&T. A total of 90 minutes that I can ever get back.

Overpriced for the service and is the worst, customer service is total liars so don't believe any of their sales Or deals. They also push you to get DirecTV which also Suck. I'm definitely getting rid of these Suckers.

No service for a month, stealing my returned phone, no credit, after 2 months, have everything saved from their chat text. No credit for lost service, I was told to send back the phone, have a RMA number, they sent a mailing label. They sent a phone I did not order. Worst people I ever seen, court date pending. Fraud over and over again.

So I’m not pleased at all. So last week I ordered phones online and it went through. I paid a 100$ fee... And I woke up the next day and they canceled it because “they couldn’t verify it was me." They refunded me the money. So I got on chat and a representative helped me created the cart for me and even offered and signed me up for DirectTV now! And gave me a 7 day trial!!! And I checked out. I went to work, got off and checked my account and my money was in there AGAIN!

I called AT&T's 800 # on 8/23 to inquire about what it would cost to add a phone line for my mother to my plan. The first salesperson who answered told me that if I upgraded to an iPhone X, they'd give me a free iPhone 7 SE, then add a $20 charge per month for my mom's line. I hesitated, then called back later that day to take advantage of the deal. When I said I wanted that deal, the sales rep said I actually qualified for a free iPhone 8 if I upgraded my existing phone to the iPhone X. It was a fantastic deal that they guaranteed me I qualified for, so I signed all of the agreements and paperwork online while on the phone with the sales rep.

We spent a couple of days on the phone to get an appointment set. 8/14 we made appointment for 8/21. On 8/21 we called and they said our appointment was canceled. No one called us to reset or anything. If we had not called they would have just not shown up. Promised me a reschedule for that afternoon. Again no one showed up. This was frustrating since I have to schedule days off at least a week in advance. After hours on the phone got a new appointment for Saturday, but come to find out they do not do Saturday appointments. Thanks to my neighbor for letting me know. So I called back after being lied to. Got an appointment for 8/28 instead of 8/29. Again No one showed and no calls either way from anyone. We have spent hours on the phone only to be hung up on and lied to again and again.

One month ago we discontinued our landline but kept the internet service. Immediately we began having major problems with the internet. Two technicians came to my house but did not fix it. Shortly after I found out that they had put us on the slowest speed which I never requested. When I called them on it they tried to claim that I requested the slower speed. Since then I have had nothing but problems. Technicians have been to my house again and again yet the same issues persist. I would not recommend this outfit to anyone.

I was promised a $230 monthly bill for our 4 phones. My first bill was $528 and the second is $301. After much lip service from their billing team, they said I may be around $250 after the first four bills. In addition, their reception is horrible compared to Verizon. I am very sorry I moved and my family is frustrated with my choice as they struggle with a crappy phone signal.