AT&T Wireless Reviews

Diego was helping me today about removing a wireless plan from my Apple Watch. He was very blunt and kept putting me on hold. He said there was no way to remove this until I paid off the watch- but he acted like he didn't really know. He wouldn't even give me a discount on my activation fee. He made corny jokes and was not funny. Thumbs down. It's a no for Diego.

Just remember they don't tell you your time is up to renew. If you have money in the prepaid account they will just take it and put 0 in your account.. They take your money. They're crooks. Where is consumer protection..

Have been on hold for so long! My husband talked with customer service for over 5 hours! Wasn’t given the plan that was offered, even though I had an email stating the promised plan. Store employees, including manager, didn’t want to help. They just sat at a table, talking while my mom and I fix the problem.

My family and I went to upgrade 3 lines of service why cell phones had been paid off yesterday. We decided that my daughter and my wife would be the only ones to get new phones because I didn’t want an increase of $130 additional dollars per month on an already expensive cell phone bill. The manager said they if canceled our current lines in a few days from home, they could open new lines of service and we could get the discounts for new customers. We would get a buy one get one free on the $700 dollar phones we had chosen. We asked "Don’t you have any loyalty rewards for current customers..." The answer was NO! We decided to do the honorable thing and submit to paying full retail, I’d keep my two year old phone for another two years and my wife and daughter would upgrade their 2 year old phones.

I was no longer in contract. My phone and Ipad were paid off. I called. Informed them I want to cancel my account. I get a bill in the mail showing I was automatically signed up for an ipad service because I canceled my phone. Even though they informed me my ipad was paid off and I never had any type of service with them through my Ipad. I spoke to a manager. He told me if I don't pay the bill it will go to collections. That there is nothing they can do. They scammed $134 out of me because I no longer wanted to use their services. AT&T is a huge corporation that after researching is known to do this to their customers. Beware!!! Never again. They should be shut down.

Worst wireless service I ever had. About 7 months ago I switched to unlimited wireless with ATT, my first bill was way more than I expected. On December 19, 2018 I cancelled my subscription and switched to T-Mobile. I kept getting bills from ATT for 6 months after I cancelled the service. I spent over 40 hours on the phone with customer service trying recancel the service. In May 2019, I got a bill for April, I ignored it and they sent it to a collection agency. I still today don't know if the service is cancelled. Extremely bad customer service. T-MOBILE is a thousand times better.

Account set up was a total lie. We were told that we would get a first responder deal and lower our cell phone bills by 1/2 vs. Verizon. That was lie #1. They stated they would close our Verizon account and take care of account by getting this on special new phone. Lie #2. We were told we had to turn in our phones to get this discount on our new phones. Lie #3. Our bill was split which caused us to be unaware of the higher rates we were now paying. We are now stuck with a very expensive phone that is actual crap. If you can use any other company than AT&T I would suggest that.

Been putting off getting a new phone because of the hassle. We stopped at the Yorkville store yesterday and fortunately Andrew was there and made our experience a pleasurable one. He not only proved that we were with the best service provider, he went to great lengths to lower our bill. Our whole family is on the plan, and he managed to satisfy everyone!

Jesus and Elizabeth has terrible customer services. Jesus did not try to help at all and Elizabeth was arguing and lecturing me for not opening my mails on time. I spoke with 4 person and they all gave me different answers. Worse customer service ever. Have been a customer for 10 years and I'm guessing they are hiring people with no customer skills.

We switched to AT&T, had no reception and cancelled within 5 days (grace period). We have been going back and forth, getting hung up on, switched from person to person. They are charging us around $200 for 4 days of service. We did not get new phones, we kept ours. Every time we talk to someone they seem so confused. I don't mind paying for 4 days of service but that does not come out to $200.

Extremely bad service, phone calls drop and disconnect. They clearly don't have enough towers. I would call them all the time but nothing has been resolved. Could never use my phone properly. Will switch a provider. They want me to pay them money for the service they haven't provided instead of paying me for all inconvenience that they have caused me.

I have had ATT for 20 years. When and every time I call customer service I am put on line with a person that does not speak English, tells me I don't have a account and that because I don't have account that I could not speak to him or her. Changing my service as I type. Greg **

Have been without service and had to wait 4 days for an appointment. They did NOT show and said they sent someone and no one was here. I was here and have video surveillance and no one came. They lied. Called customer service and was told ‘if customer service is important to you then go with a different provider’ by Ben. Of course no last name given. They say we have to wait 3 more days to get a technician. They need more techs. You never get to speak with a local person. They are always someone overseas.

I paid off all of devices totaling approximately $2k. I now own my phone but being held hostage with the unlock process. I tried several times to go through the online process after I received a unlock message on my account for each device. I continued to get an error message at the end of the process. I called customer service and spent an hour on the phone attempting to get help. I was transferred four times and the best any could do is read the script off of their computers. I finally hung up and went to an ATT store.

At&t is the opposite of user friendly. I initially opened my account in a business name. What a mistake and hassle that turned out to be. A few years later I asked to have it put in my personal name, which they said they did, however a few yeas later found out they never did that, so they said they would take care of it, but never did. Because of all this mess, I cannot access my account online at all. I just lost my phone yesterday and I cannot get any help online or from the rep I called, they make everything so unimaginable difficult!!! Please do yourself a favor and select another carrier. These people are the worst to deal with!!!!

I bought a phone with a $200 refund offer. The AT&T store assured me the refund due was noted on my account, and when I called customer service they verified it. Every time I called customer service after never receiving the discount, they denied that there was anything noted on my account. I have called multiple times and every time I get transferred from agent to agent and get the run around. Do not ever buy a phone from an AT&T store.

I pay about 400$ a month to ATT for cell phone and DirecTV service. Went on vacation to Belize. Daughter ran up 159$ worth of roaming charges. She's our youngest and did not know she was roaming. Didn't get a warning message till the bill was over 150$. Called to get them reverse the charges. Got an overseas tech support guy who took about 30 minutes to say they would give a partial credit but I had to call another number. Called the other number, went to a confusing menu and finally got to a rep, this time in the US, he dallied around for another half-hour (including trying to sell me a new phone) (most of this time was spent waiting for their computer screens to refresh. Apparently ATT has the slowest computers in the world) and he added some notes to my account and said I had to call yet another number to get the credit.

Does any one from customer service actually care or does AT&T provide a proper training to the customer representatives.... They ** don’t care or very very poorly manage in helping the customers in resolving their issues. They make us spend hours and hours of time in reaching to the right department and end ** up by false hope or by giving wrong information. ** you CEO of AT&T for successfully failing to serve your loyal customers!! Dare you to step down and resolve my issue!!!! Hear all the recording and see how greatly your representatives misguide and direct us to wrong departments and hold us on calls for hours!!!

Okay so, I have been a loyal AT&T customer since 2001. I normally buy my phones at retail from Best Buy to avoid contracts they had or monthly service payments on a phone. In March they had a deal of buy one get one free iPhone. As an android user I decided to give iPhone a chance because of the deal. I also prior to upgrading had an older “grandfathered” Unlimited plan that I was not willing to lose so I stressed this to the sales department who reassured me I could just add a second line for $20 plus taxes and fees per month to my existing plan. Great!

Worst experience in customer service I’ve ever had hands down! Rude rude rude rude when I called and tried to speak regarding my bill! I cancelled service with them and 2 weeks later another autodraft went through my account for more than what my previous monthly bills were! No one could tell me what I was being billed for or refund my money!!!

I have Wireless set up as my internet service & it was a nightmare as soon as it was set up. First of all, I went to a retailer to set it up - huge hassle & they did not understand what they sold me into. Lots of big promises & little truth. I ended up with HUGE overages every month, my $50 bill quickly became $180+ each month and I had no way to limit or pause usage. Finally I gave up and called to cancel the service after 2 billing cycles. Then I get a bill for $100 after my service has been cancelled & I paid my final giant bill. I called AT&T to fix this issue and they refused, they gave me half off of their own error. Even though I cancelled their service they are claiming it was a new billing cycle. Will never use them again.

So you know who is the worst? AT&T. Back in college, I bought U-Verse internet with them. They set a record that is still held to this day of 22 phone calls in order to get my service up and running. Well, I had to drop Boost Mobile recently and find a carrier that actually gives me a signal literally anywhere. I can't afford Verizon, so AT&T it was. That was 10 days ago. Today, I got my first bill. They are charging me double my rate without my permission. When I called to ask about it today, they told me they refuse to look at my bill because I'm suspended. "Why am I suspended?" They hang up on me. I call back. "Why am I suspended?" Click. I can't call back. They shut off my phone.

We paid off our phones to help lower our bill, if you have bought a phone, you know that's not cheap. WE had a month or so with a lower amount due. Then they add a surcharge because our phones are paid off. SO we make the decision to leave AT&T, now we are jumping hoops to just get the codes. We have to have a 0 dollar balance, so we pay the 154.23 to bring the balance to 0 only to be told we owe another 100 we have to pay in order to get the code?? You have all the money from the phone, you have been racking us over coals for years with your only cater to the new people plans. And now that you have pushed us to leave, and you are nickel and diming us on the way out. My husband spent most of his day today on the phone with AT&T trying to understand the meaning to the madness only to be more frustrated now than he was before making the call. We will do our best to not get caught up in another phone contract.

When I moved recently we chose AT&T for TV and internet, the salesman who came out talked me into switching my phone service as well. He told me that not only would they give me a new phone but they would reimburse me for the early termination fees. They haven't. I got a partial reimbursement after much work and irritation on my part. They didn't just want a copy of the final bill. It had to be worded a certain way. Once I got that straightened out they started sending me postcards and emails saying they were cancelling the gift cards because they didn't have the right information; this has been going on for two months.

I am trying to get reimbursement as I have been charged for some services I never signed up for. Customer service is NOT helpful. Every time I call they say the case shows a pending status. Some of their agents cannot even pull up the account after getting all the information. Each agent gives a different statement regarding the case when I call.

Unfortunately, you're not able to leave a zero star rating. The customer service with AT&T is so bad, it's almost comical. I had been a customer since before 2000 and have wanted to change carriers, but like many others, I was hesitant to go through the hassle of switching carriers. After being on hold with customer service for nearly an hour, and never being transferred to a manager as requested, I have decided enough is enough. Goodbye AT&T... You won't be worried with me any longer.

Early November 2018, Nick ** (The manager of the Arnold MO AT&T store) talked me into a contract which included TV, Internet, Free HBO, FirstNet, and two new phones with unlimited service. Nick advised all this would be only $210.00 a month (Including all the taxes/fees). Each month my bill was $300 plus. I would bring it to him at which time Nick credited my account to bring it down to $210.00. After several months of this I returned to the store at which time I was advised Nick had moved to the High Ridge AT&T. Additionally, I was advised my bill would be $300.00 a month and I was stuck in a contract.

I called several times to inquire about the level of wireless call/data/text coverage in Mexico. I have a Mobile Share 40GB plan. The text says that I can call, transmit data and text in Mexico, but does not specify details. I called several times and got different responses from the customer service folks. Some said Mexico is not covered and wanted to sell me additional coverage, some others said it was partly covered and only two said the correct thing, namely, it was fully covered to the amount of GB my plan has. I detect both a lack of training, as well as negative training specifically geared to lie, cheat and steal. AT&T is gearing to provide advanced 5G technology, and I hold significant shares in the company. I feel very irritated and disillusioned when I deal with their Customer Service Department. The wireless plan is good and will earn them good bucks. I hope AT&T reads this review and acts in a positive way.

I have been an AT&T customer since 2007, longer than some of the Call Center Employees. When you make changes to your account, things get REAL MESSY and the call center likes to throw around the word "Pro-Rated" a lot when explaining the additional charges. AT&T alleges to record customer calls - so why can't the issues be a quick fix. I was PROMISED a discount of sorts by an agent a few months ago. When the discount hit my account in the amount of 68 the VERY NEXT MONTH, I was charged 109.00 and 110.00 alleging "You were not charged for data." My phone bill is 211.00 per month TO INCLUDE DATA, less 68.00 DISCOUNT is 143.00. Since merging with Time Warner, AT&T has this CREATIVE billing going on. WHAT'S WORSE each call center agent seems to have a polar opposite understanding of the one before. Calling EACH OTHER liars and STUPID. Then transferring me to some guy from India who dont make sense.

I have called their service line several times to fix never ending problems. On multiple occasions a technician has had to assist. I have had it for less than a year with three cable boxes, two of which never work. Charter sucks. ATT sucks.. Next...

ATT is nothing but a bunch of crooks. They nickel and dime you for things. They change for plan or erase extras without your knowledge so they can get more money from you. They owe me a lot of money back. And need to fix everything they screwed up. I cannot wait for this phone to be paid off so I can leave this God awful company. Never again will I use them. I will go without even if they were the only company out there.

I wanted to change the phone color as soon as I placed the order with customer services. They told me that I could do it for free at any of AT&T stores. I visited couple of stores and all of them wanted to charge me 45 dollars restocking fee for changing a box packed phone. They were also incapable with any basic service requests, I wanted to convert my SIM card to E-SIM and that took the customer care about an hour after which they lied to me saying that they will call me back in another 1 hour since they do not have right tools to make the change. However, as expected they never called back. All you can expect from AT&T customer care is bunch of lies and eagerness to get you off the phone.

Very long wait times, only to be dropped after an hour and not called back. Every time you are transferred to a new person, you have to go through the same 3 minute routine of verifying every piece of information; no regard for people's time.

A couple of months ago we decided to switch over from DSL to fiber optics with AT&T. When they arrived to do the home installation, there was a cellular ATT representative accompanying the installer. I did not know why he was there because we already had cellular service with Verizon and very happy with them. Anyway, when he started to talk about AT&T InHomeSwitch (Get up to $700 in credits per line to help you switch to AT&T) he convinced me to switch over to ATT to save more money on my monthly payments and that I will get approximately $700 (comes in two phases via debit/credit card) for switching over the four lines. All I had to do was buy a new smartphone, trade a couple of our Verizon phones, etc., but overall I will end up not paying much for switching over and also benefiting from being able to pay off most of my Daughter’s iPhone who still had a $900 balance with Verizon.

So AT&T people came to my house trying to sell internet service which I already had, so the girl asked me who my wireless provider was. I had T-Mobile. She offered gift cards, bill credits, and books S10s to switch. I did only to find out the gift cards were significantly less than what was promised, there were no bill credits, and the bogo was only 50% off. When my wife and I tried to address the issues with customer service we were told that those sales people who showed up in AT&T shirts and had authority to set up service were a third party and there is nothing they could or would do. Shame on you as company for allowing these types of business practices, what ever happened to integrity. Anyway will be canceling to go with a different provider, please don't do business with these people for your own good.

It is impossible to get support. The phone isn't working, so my elderly grandmother, who refuses to use her cell phone, can't get any service support. There is static instead of a dial tone or voices. The only options for support are based on calling them or receiving an 8 digit code VIA PHONE even though the phone isn't working. The only number they have on file is the number that doesn't work. And now, the support service department is done and I keep receiving an error message about it being down online. I have no idea what to do with the company.

AT&T's customer service representatives (CSR) are incompetent! It is impossible to get a correct answer from anyone in this department! I am beyond frustrated with this company. A 256 billion dollar company and they can't even train their CSRs correctly in their policies and procedures or stand behind the information provided by their CSRs! In addition, it is impossible to get anyone on the phone that has any authority! I am no longer a wireless customer of AT&T but I still owe a balance that I am unable to resolve. I have been going round and round in circles with AT&T for months now with no resolution. At one time AT&T was a great company, however; they lost sight of what made them a great company, their customers!!!

Wireless service bill over $500. Was told it would be $200 max. After adding lines was told activation fees would be waived and they were not. I have called week after week with no help. My first bill was $550 dollars. Was offered to have $30 dollars waived. Outrageous charges. Horrible service. I was transferred to seven times twice to the fraud department. I have spent countless hours on the phone disputing the charges. My dispute was denied but I was never notified, then service was disconnected. Really I’m so depressed over the hours I spent on the phone with no resolution. It’s really sad to be treated this way!

Where do I start... I've been with ATT for 1 year 3 months now. I have cell service and DirecTV which is merged with AT&T now apparently. Let's start with the cell service first.. All was peachy when I first started service. I paid $140 a month for just 1 line which I thought was pricey but it is what it is. Fast forward 1 year and I add my girlfriend to my plan and add a 3rd line for my son. The lady I talked to the first time I just wanted to ask questions about pricing and such and then talk to my girlfriend about it. She was very persistent and told me I needed to act on this now and change everything over... I have call recorder enabled on my phone and went back and listened to it. She quoted me a price that was $40 dollars cheaper than what I'm forced to pay now.

If you are planning to have Wireless service with AT&T, be very careful that you might not get the right help with their customer service representative, they lack knowledge of their own product and everyone has their own understanding which results a tons of follow up call with no results. Also you need to have your own notes of when what service is activated with a reference number because you will have to bear the pain of proving that. I will tell my experience.

These guys are horrible. I called in to dispute extra charges on a bill after paying the amount due. During the process they try to have me set up a payment plan for extra money which I denied. After successfully paying the bill, I called in to dispute the extra charges. Now the rep gives me a totally different amount from the automated system. He even stated "I work here and I wouldn't pay this much for phone service. I don't have their service". I ask to speak with a manager who spoke over me and got mad when I told her to stop speaking and let me talk. EXTRA CHARGES. DROP CALLS. RUDE MANAGERS. AFTER 5 YEARS OF SERVICE....I THINK NOT!!! MY CONTRACT IS UP ON JULY 3RD. GOING TO VERIZON!!!!

I had an account billing issue five months ago and I was not able to view my billing and billing history. I talked to ATT representative and they created a ticket for me. Then things got worse, ATT cancel my old account without noticing me and created a new account for me. There are some credit in my old account also not transfer to my new account. I talked to ATT customer support a month ago, they told me the credit is transferred to my new account. My I still not able to see my credit in my new account. And my account keep having issue, like not able to login to view my billing. I contacted ATT customer support again and they keep transferring me to different teams without resolving the issue.

You have earned yourselves a solid place in the top three worst companies I’ve ever done business with. Here’s why:

If you are deciding on which cell phone carrier to choose, DO NOT BELIEVE THE COVERAGE MAPS. AT&T shows great coverage on paper but in reality they are spotty at best. LOOK ELSEWHERE. They have increased customers so much that they must not have the upgraded the network to handle the new customers.

Do not, I repeat DO NOT sign up for AT&T. This company does not honor payment arrangements which is a breach of contract. It even states on their site that you can make payment arrangements to avoid service disruption (I have the screenshots that for all to see). After our service was shut off several days before we were supposed to pay I spent what seemed like an eternity spoke to 4 customer service reps who all told me different things. One said we were not supposed to be disconnected and he "didn't understand why we were". Another and the final customer service rep lady told me that "making payment arrangements does not guarantee your service won't be disrupted and that anyone who says it won't be is lying to or misleading us". Unbelievable!

Galaxy S9 = Great phone, just wish I wasn't SCAMMED into getting it! I was told by an "AT&T account manager" named Simon ** that had come into my home with the installation tech when I signed up for cable and internet. He said the phone would be a free promotion if I switched my cellphone carrier to AT&T as well. NOPE turns out I was signed up for installment payments for the next 30 months to pay off the $800 phone. -_- Tried to contact Simon numerous times = No response. Tried to contact customer service (spoke with FIVE different agents) = No help! Final agent was super hard to understand and stated that the Galaxy S9 was never a promotional phone in January when I sign up. :/ And there was nothing he could do.

AT&T has billed me $1100 for a month of service. They show a 133 minute call to Africa which I never made. I have made numerous calls to their customer support/Billing department. They tell me that they can't/won't reverse the charges. Now they have made it to where I can't make or receive calls.

AT&T lied to hook me in. The pitch that was thrown seemed amazing and almost too good to be true for the money. After a hard credit check and what I found out later were simply lots of lies. Day of install comes. The AT&T employee arrives, installers. He told me the truth as to what I'd really be getting in place of my existing service. The installer showed me his credentials as I asked him to do. He explained that he had been an employee for AT&T for over 10 years and still going. We began talking about the service and initially he was building the service up. Talking about how happy we would be with AT&T. He then started explaining everything he would be doing that day. Somehow our conversations took a different turn and we began talking about our families and current lives.

I have spent over two hours on the phone with the AT&T Wireless Customer Service and Customer Loyalty Department. I was trying to resolve a billing issue. AT&T has the most incompetent and rude customer service employees that I have ever dealt with in my life. I talked to four different employees, and nobody was able to resolve my issue. I am done getting the runaround from AT&T. The only thing worse than AT&T phone customer service is the service that I received at the AT&T store. I have decided to switch carriers and I will never go back to AT&T!

I used ATT a while back and never had a issue. I got divorced and lost all my service since I couldn't afford it. Recently, I went back to ATT for my internet and TV. The internet has sucked since I got it 6 months ago. I call and they just do a credit to my account for the times that they can see it messed up on their end. About 5 different techs have been out already. Still stuck paying for the service due to the contract but no service.

We recently moved to a new home and the AT&T phone signal was TERRIBLE that we can't make or receive any calls & text messages. When we called the AT&T customer support, we were told that there is no issue with their tower and we are in their best coverage with the tower in 28 miles away. We were asked to 'adjust' by enabling Wi-Fi calling. If that is the case, why should we even pay 100s of dollars every month? Worst service....

AT&T Review: I am giving AT&T a negative rating, which, in my opinion, is still much too high! This is a constructive review hoping to save AT&T tens of millions of dollars in lawsuits. It addresses the failure of AT&T in providing help to potentially stranded individuals when their cell phone service is disconnected for non-payment. I have been with AT&T for over 60 years and with their cell service for over 10 years.

I want to share my horrible customer service experience with AT&T. I currently have 10 cellular phones with AT&T. I wanted to add an 11th line. I spent over 4 hours on the phone with AT&T customer service trying to add this line on 4 separate phone calls. I was given incorrect information by the AT&T representative on multiple phone calls. I contacted the office of Mr. Stephenson, the president of AT&T. They offered me a $25 credit for my trouble and nothing else.

My friend who has the same cell phone plan as I do pays $58.00/Month. My bill was creeping up each month to nearly $100.00! Also in my neighborhood the signal strength is often half a bar and often cannot connect data! Calls get dropped. This in a city of a million people! I called customer service and they told me for my convenience they had doubled my data from 3Gb plan to 6Gb for only $20.00 extra. What? They did this without my consent and I was paying for this for months without knowing it. That is criminal in my mind. Also, get this; I have never even used 2 Gb per month in my entire history with AT&T... So why would they want to double my data up to 6GB?? AT&T is unscrupulous and greedy.

I have had my AT&T Wireless for approximately two months now. Over a week ago our service went out. I have been on the phone with numerous customer service reps. and managers trying to get this resolved. Their subcontractors have not shown up for 7 appointments thus far, even though I receive texts that they are on the way. This is ridiculous. I feel that I am living in the twilight zone. Their managers state prior to each appointment that they will follow-up with me to make sure someone shows up. They never do follow-up. I then have to call their customer center and explain the whole thing over each time. I even requested to get out of my contract, but was told it wasn't possible. I work from home, and depend on the internet for my income. I am literally losing hundreds to thousands of dollars each day. This is a nightmare. Currently in the process of obtaining an attorney. I have no other choice. Jeff ** San Antonio, Texas.

Stay away from AT&T. I called AT&T Wireless to try to get an issue resolved and after 15 min working my way through the computer phone system that seemed to be stuck on a loop then spent another 45 min on hold, finally I was sent to a call center in India. I am hard of hearing and could not understand the CSR who answered the phone. As allowed by law I requested a US based customer service Rep. The CSR then cussed me out and hung up on me.

So we switched back to AT&T thinking we were safe. Boy, we were wrong! We were told we were getting the buy one get one plus half off another phone (all iPhones) with the unlimited plan. We are roughly 7 months in now, paying full price for every phone, the plan price is not what it’s supposed to be, we have no WiFi calling, no hotspot service & the amount of dropped calls are ridiculous. We have called several times to try and have this issue fixed, but no... they really do not care about their customers.

I contacted AT&T to establish service and was promised multiple times I would pay sales tax on a iPhone XR. I contacted AT&T to establish service and was told my application was approved. I went to process my payment and agent stated my application was kicked out of the system. The agent stated I could go inside a store and someone would be able to access the same application over the phone because I stated that I didn't want my credit processed again.

In April, I suddenly start getting text messages from AT&T to pay my bill. I try to respond requesting paper bill, but they are ignored. I have no intention of paying bill over phone. Calls do not help.

I have never had a customer service agent or any business be so blatantly RUDE & UNPROFESSIONAL! My husband I were inquiring about internet new service. After hearing the deals I asked if the CSR would email me the deals so that I could go over them when my husband got home from work. The CSR said to me "You know I work on commission and you need to pick an option now and worry about your husband later." Then he further stated that he was getting aggravated at me because I wasn't buying anything! AT&T YOU LOST A PROSPECTIVE CUSTOMER AND THEN SOME FOR GOOD! I'll make sure to spread the word of your outstandingly horrible customer service!

I started a telephone/internet service with AT&T late last year. By April 7, 2019 it was clear to me that this company offer a mediocre service. The internet disconnections occurred on a daily basis, movies were difficult to watch due to buffering issues, I could not connect the system to my surround sound (the company technicians could not either), navigation of the system was cumbersome. I terminated that agreement prematurely. I received an e-mail stating that since we terminated the agreement after the billing cycle had started they would charge the whole month though the account was cancelled. I paid and shortly after they charged more for the cable part of the deal. The total paid was $658.94.

I have used AT&T only for 3 days and couldn't even browse the internet and canceled the service within a week and got the billing of $121.08 on Sept 2018. I contacted AT&T service and explained my situation and then they waived that fee but I received a call couple of times from collections office saying I have a pending amount of $121.08 with AT&T. I was surprised. When I called AT&T they mentioned my problem has been resolved and I'll never get a call from collections team again but one week back I got a call again from the collections office saying I have pending due. The response from AT&T was worst ever and I called them like 5-7 times a month to resolve that but I haven't got any response from them which is even worse. They should be responsible for something like this to happen in the first place.

I called AT&T customer service to ask a simple question about coverage during a trip to Canada. The representative who took my call spent most of her time advertising AT&T's wireless and cable services aggressively. She asked misleading questions about what I would like to know and kept trying to get me subscribed to services that I do not need. I do not know if AT&T has trained its customer service representatives this way to make them sales agents instead of providing the services to address its customers' need. Such an agent may be able to sell some products, but the customers will realize later that they got cheated. To me, this is really bad for the reputation of AT&T, and it hurts the business as well. Any customer with an experience like this would have difficulty in trusting the representatives.

We were told by ATT our bill would be $160 for 4 lines. We had ATT over a decade ago and switched for their crazy fees, but thought we'd give them a try after they assured us that that was the set price. We asked time and again and were even told since we were long-time ATT tv customers, we could have some of the start-up fees waived. Activation and getting a card for bringing your own phone is outrageous, but we let the first $350 bill slide. However, the next bill came and was around the same, so I started investigating. Again, I was told that these were start up fees and would go down the next month. It went down to about $235. Apparently, they charge you a fee on top of a family plan, so the $160 also comes with a $35 charge to use it, or something to that effect, and then you have the outrageous fees and taxes.

From my experience, I must say that AT&T wireless customer service has a very disappointing and frustrating customer service. I had to speak to many representatives and their supervisors to resolve a simple issue. Their websites does not work all that well either.

I have been an AT&T customer for about 12 years and I never really had any issues except for a few bill additions that got taken care of... Then I added DirecTV to it. That went fine for a while then all the sudden my bill went up about 100 dollars for no reason. I called to ask why and they gave me the run around and gave me another promotion. Then I called about another issue and the rep cancelled my services by accident. He said he fixed it and nothing would be turned off and everything on my account was back to normal.

I canceled my service and they billed me for an entire month because I canceled my service one day after the billing processed started. Literally the billing service started on 3/23 which was a Saturday and I switched to Sprint on Sunday 3/24. When I called the billing department and talked to John, who would not give his last name, he told me that in the company policy but you will not see this policy anywhere in your contract. What company would charge you a month of service they did not provide you? I did apologize to John because it is not a "policy" he can override, but come on, AT&T is so desperate for cash that they rip people off and lose a customer forever. Not a good business practice if you ask me. Beware if you are considering their service.

I cancelled services since I kept been overcharged and after cancellation they kept overcharging me, so I called many times to request a refund, which never happened. And they kept charging me, so I had to cancel my credit card and now, I receive past due notices. I filed a complaint to BBB and now I'm thinking of starting legal action, since there's no way to stop this thieves! Stay away!!!

I purchased a Samsung Galaxy S10+ mobile phone through AT&T's website using the chat option. I spoke to Reymar. Reymar told me that if I opened a 4th line that I would receive a second Samsung Galaxy S10+ mobile phone and pay nothing after a $33.34 monthly credit. I received my bill and noticed it was incorrect. I was only receiving a partial credit of $12.50. I was also blindsided with 2 $30 activation charges that were never mentioned by Reymar. I called customer service and disputed the charges but I was put on hold several time and eventually hung up on.

I went to the AT&T store to inquire as to my my bill was so high. I am paying $120 per month for 2 lines. I was told that I could enroll in auto pay and receive a $20 discount. To do this I need to change my billing date. As always no one at the store could help me. I was told to call customer service. As always I was passed from person to person. NO one wanted to help. They are obsessed with doing nothing to help the customer. They wanted a code that I have never gotten to access my account. They would not use driver's license as they do in the store. I was told there was not way to access my account except with a code they could access my account. They do not care about their customers.

Have been a AT&T customer since 2004, and I used to love their customer services. So I never thought of changing my phone to a different company. But lately, I have been having a horrible experience with ATT customer service especially removing a line from my account. I have several lines for my business and I had to remove a line. And upgrade another one from Galaxy Note to a XS/MAX. But after I canceled the line, I found out that the one line was never removed but instead it was added to the upgraded one. So now I have Two lines on one device which they refuse to correct being that it's their Error. Bill still shows as if I never removed it, it shows as if I have two XS/MAX.

I've recently resubscribed to AT&T internet and DirecTV bundle. I'd had both services before but allowed my DirecTV service to expire. I maintained internet during the expiry period. AT&T charged me more each month than what I should've been charged ($60 vs $50). When I chat online with a customer service representative for almost an hour, the representative essentially told me I was being charged the correct amount. I was able to locate my service agreement on AT&T's website after the chat session, and the agreement showed plainly that my monthly payment should've been $50/mo for internet. This was in Sept '18. I'm not sure why I didn't just give up on AT&T then, but fast forward to Feb '19 and I re-subscribed to Directv. I've had nothing but issues since. I continue being charged each month, more than what I was quoted.

I have been with AT&T since they purchased Cingular. I have four phone lines and four iPad accounts and spend a great deal of money every month for the service. I am deeply disappointed by AT&T customer service and could not have believed that such incompetence was possible at an enterprise of this scale and importance.

Purchased a buy one get one iPhone promotion from them. Was receiving the correct credits for a few months then stopped giving me credit on my bill. Called over 5 times in 4 months and cant get a answer from anyone one why I'm not receiving correct credit. I am a long time customer who is highly disappointed.

Not enough room for all of the gory details but AT&T made a mistake on my bill and repeatedly blamed my bank. After numerous calls back and forth & hrs of time wasted they admitted it... I am so angry over numerous calls and hours of wasted time AND that they would not connect me with a supervisor! I finally google how to get a supervisor and I spoke to one today who put me in touch with a Customer Loyalty rep. The Customer Loyalty rep told me to get over it. Imagine that! A loyal 20 year customer and their mistake causing me hours of wasted time and she basically says get over it. Worst customer service EVER! If you are thinking about AT&T JUST DON’T!

Went into your Carle Place store, Long Island NY on Monday, 5/27/19. I was not able to receive voicemail on my iPhone X. The fellow who I was speaking with Ian, had an attitude when I asked him why I wasn’t getting voicemail. He immediately said it was an Apple problem!!!! I said, "No it isn’t, when I call my number it gives an ATT message that there is a problem with my voicemail." He was sitting on a couch, didn’t bother to get up and was very disrespectful. He had an attitude from the beginning. Did not even attempt to fix my problem!

Customer service with AT&T is truly an absolute joke. There ain’t no such animal!! They must make a fortune by just plain lying to customers phone call after phone call after phone call (etc.). You can spend MANY hours trying to resolve the most mundane, trivial issue you can think of without ANY consistent or least bit satisfactory reply or answer. Ever tried to get a callback from these bandits? PLEASE do not hold your breath! Ever tried to get a callback number for the person you're talking to? Again, best of luck to you! Ever tried to get an identification number of person you're talking to? Again, best of luck. They undoubtedly have these people on a bonus system - the more they cheat or screw their customers out of the more they paid. Sorry to be so negative but after MONTHS of trying to get over billing questions answered or replied to or waiting for callbacks, etc., etc., etc. - you certainly understand the total frustration.

EVERYTHING that I was told by customer service has proven to be untrue. They have not provided anything they said they would. Not just one cust. serv agent...all use the same SCRIPT (word for word). Finally got a supervisor after 3 calls and 1 1/2 hrs on hold and was told that "you agreed to contract and you are ** for 2 years." She did admit that the cust serv reps were being untrue, but AT&T takes no responsibility for the lies. I would not sign up/use AT&T Wireless again. Sad part is that I also have Directv and I have gotten the same lies and same "you are screwed" cust serv and supervisor response. NEVER AGAIN!!!!

@AT&T beyond frustrated with your customer service. I called in March and was told about a new promotion. I asked more than 5 times that by accepting the promotion I would not be tied into a 12 month contract as I was moving in June. I was reassured I would not be. Now I am trying to move and being told I am locked into this contract regardless of the misinformation I was given. Spoke to a supervisor who told me she would pull the call but it would not change a thing and if I were to change or cancel it would be $150. I have been a loyal customer for years and can not believe I was told you will not stand behind what a customer service agent advised me multiple times.

Worst service in South Florida. Please be careful. AT&T's customer service is now beyond HORRIBLE. All the towers in South Florida are degraded. There are blackouts everywhere. I never have more than 1 or 2 bars. Many times no service which affects my safety. The WiFi went down nearly every weekend and was too slow to stream Netflix most days. They will not take ownership of their inability to provide working service. I have wasted hours on the phone with their tech support and customer loyalty. Still no ownership of their mistakes and not following through on their end of the contract. Please avoid them and save yourself so much trouble and wasted money.

I have never dealt with any company so incompetent! For a communications company, they have absolutely no idea what anyone is doing. I could go on for days, but will keep it short. Trust nothing they say. I just got sent to collections for something they said was zeroed out three times..three times! The last lady had no record I talked to anyone previously!! I have literally spent hours on the phone fighting them on my wireless bill and Uverse and fiber bills. I got only half of the gift cards I was supposed to get. That is still unresolved. They said I couldn't get fiber to my house even though the person before me had it. 2 months later, I went a 1000 miles away and they were able to sign me up. Makes no sense!

Called over 7 times to get an overpayment refunded to me of $155 dollars. It’s been 2 months now and I still haven’t received a check. They would tell me a price and my bill was always much higher. I had an unlimited plan for 2 which they said would be 120 always ended up that my bill was between 165 and 179 a month for 2 people. I was stupid to pay this as long As I did before switching and going with T-Mobile.

I first started AT&T it was actually it was actually a good service. It is Stan Lee gotten worse seeing that price increasing. Perks are dropping. I need to go back, do the original AT&T, get rid of Cricket because they are focusing on money instead of quality service.

So we have been with AT&T when then they were called Southern Bell. We have cells and internet with them. Cell phones are great but internet for the house is horrible. They also will try and charge you as much as possible for as little as you get. For years we were paying 106.00$ for laggy 6 mb. per sec internet and fine considering we're out in country but since they have upgraded instead of letting or helping customers know that 12.0 is available for the area they choose not to. I am a songwriter and country music singer and recently have tried to use internet 12.0 and yet still laggy.

I have had awful experiences with AT&T. They are big cheats. They promise you something and charge you something else. Customer service numbers are worse. They all give you different information and want to sell their own promotions instead of helping me. They will increase your bill without informing you of the price hike. I am so disgusted dealing with AT&T. It has been very stressful. I have complained to Better Business Bureau about them.

Canceled my account. Today, I went to turn on my TV and I have no cable or internet. I called AT&T and was told that someone ordered my service to be disconnected. They verified that my bill was paid on time and that I did not request the service to be disconnected. The manager was suppose to call me back but never did. They also couldn’t tell me who placed this order. Needless to say, I got the runaround and still have no service. This is one of many issues!

They have not corrected my bill since November. I call and get nowhere with customer service. The worse company I ever dealt with. All I get is promises and lies from this company. Look at all the complaints and wonder how they stay in business.

We added Direct TV and Watch TV after being customers of ATT for years. I will not go into detail but it has been five months and we still cannot watch HBO on our program. Talked to every department possible and promises made and promises broken. Promises to call us back and no callbacks. Every time we speak to anyone there we have to explain the problem over and over again. No one writes anything down? Last time was today. Promised to get a call back by 7:00. Called back at 7:30 only to find out they closed two hours earlier. No one can fix this problem after five months. We are strongly considering to cancel all services and plans and switching to another company. If you are considering ATT, DON'T.

Spoke to 4 agents in an effort to switch from DirecTV to Uverse TV. Their systems don't communicate. If your account holder for each account is different, good luck getting them to do anything at all. There's no consistency across agents. One will ask for one set of information, another will ask you for something entirely different. This makes navigating the process insanely frustrating. They'll ask for your phone number every time but never actually update it in the system. I'm honestly not sure if it's sheer incompetence, a conscious effort to make switching or changing services different, or a combination of the two but AT&T customer service and the system they use are bottom of the barrel bad.

I have been a ATT customer since 2001, and I used to love their customer services. So I never thought of changing my phone to a different company. But lately (since last year, 2018), I have been having a horrible experience with ATT customer service especially removing the lines from my account. I had several lines for my family members and I had to remove a few lines when they moved to a different country. But after I canceled the lines, I found out the bill still shows those two lines. Anyway, it happened again now. Hard to remove lines, they are trying to get me more lines with no reason (asking if there is anyone need a phone), the service is horrible. I'm thinking to switch to a different carrier. Don't be an ATT customer! They are horrible.

I have been an AT&T customer for now almost 14 years. I have 5 lines with them. I spend an average of $450/month. Be careful with their taxes. There is a plan price that increases substantially after taxes. Also super careful if you travel internationally prices are high. Customer service is horrendous. Spend for 1 to 1.5 Hrs on the phone in each call. Always different agents or departments. They cannot follow up with a problem, nobody will ever call you back.

Be very careful when it comes to cost. ATT complicate billing statement to trick people who wouldn't pay close attention to their bills. This is one of the trick - they charge data package 1 month ahead plus prorate currently month on the first bill, I raised question about the charge and they promised it will be refund after contract ended. Two years later when contract ended, I contacted customer service through chat messages. First, the representative kept telling me the charge already credited, I asked him to tell me when and where it credited, he couldn't tell me and transferred me to a supervisor. Then the supervisor ended my chat message. Also, if you have a phone trade in promotion program, pay attention to see if they'll give you the credit or not. I had to contact customer service to get the credit applied to my bill because they did not include it for me.

I feel AT&T should be more upfront about cost. Holy cow I went in and got a $45 monthly plan, sounded good. But when you walk in place they don't tell you upfront about their hidden charge. I yes put phone on pay plan ok so that's $30 a month plus $45 for plan charge. So how in the heck did it got from $75 to $118 dollars. Yes this is how so 45 plan 30 phone payment, so the rest is taxes and something they say is a fee to use services. This shouldn't be allowed. Isn't that why we pay the plan price. Why are they allowed to gorge us like this... I unfortunately am stuck for another year. My other phones are surely not through them.

We have experienced several unfulfilled promises with our sign up deals. We have encountered repeated dishonesty with customer service and help that was promised by various customer service representatives over several months never occurred. The customer service has sometimes been rude, aggressive, and accusational even though my husband and I have always remained calm, factual, and courteous with them each time we requested their help. I feel very disappointed and would not recommend ATT to anyone.

We switched to AT&T about 18 months ago because it had better service at our house. At first, we were pleased with the service and had no problems. Then, we went into the store for a phone question. When we were there, we were asked if we wanted to switch to auto-pay to save some money. We agreed. The next bill was $40 more and then the next bill was $70 more. When I called both times, I was told that there was a glitch and somehow now our bill would be more. I asked to switch back to a hard copy and get our old price and that was not allowed either.

I made 4 calls totaling 4 hours of talk and wait times, I purchased a senior plan for my dad which after 3 months would be free of any contract as well as the phone would be free. As stated in the subject field, 3 agents I be spoken to who said it would be resolved and to date I am on the phone with the 4th customer service agent who “said she can get it resolved”. This is absolutely the most unprofessional company I have ever dealt with as a consumer.

Offered two iPhone 8 if we switch all of our services from Charter Communications. Promised 100 mps and etc. We switched and found out later that another line was added. This was not mentioned in the deal. Also, price quoted for Uverse went up from what was agreed to. We got slower internet, lost one of the premium channels and being charged for the third line. Fool me once shame on you, fool me twice shame on me.

I ended up just paying $180 because it was going to be turned into collections. This is after about 6 hrs on the phone with at least 10 employees and 4 managers each of which told me I didn’t owe the money - there was a pending credit that will post after the next billing cycle. Then after 3 cycles the credit never posted and got the notification it was past due and going to collections. The last manager I talked to said there was no pending credit and I had to pay it. She would not be doing anything else. Every call had a routine. The first person transferred me to the unified department and they would transfer me back to the department that sent me to them, I then ended up in the U-Verse department even though I never had U-verse. Then I would go to the billing department and finally ended up in the customer retention department after 45 minutes and no one could ever help me.

On May 10, 2019, I spoke with Briana, AT&T CSR, about an incorrect balance on my iPhone installment plan. She agreed it was an overcharge & assured me I owed one more payment & my 30 mos commitment would be fulfilled. On May 13, 2019, the overcharge was still present on my bill. I made another call to ATT & the CSR told me ATT charges were correct. He said it was due to the fact that I was behind 2 payments in 2019.

Let me begin with Customer Service is HORRIBLE. To have to listen to that computer help you "fix it" is painful/one time I had to go an entire weekend with nothing but my cell phone because the computer "fixed it" and would not connect me with a person. The tech even told me that is what happened. Whatever they did shut the whole house down when the only thing wrong was no Wi-Fi on my phone? But, my real complaint is the bill I received for my son's DirecTV in the house he rents from me. We cancelled the DirecTV and returned ALL of the equipment via UPS about 6 months ago. Just last week I was sent a bill from System which I assume is a collection agency for $51.66. If I was not told this was owed, how am I supposed to pay it? And if all the equipment was returned, why is there an amount due? He has nothing else in the house? The inefficiency is unacceptable. I would like an explanation.

ATT service was terrible. Phone service was bad and U-verse was the worst. I gave them a chance to fix it, but customer service was terrible. Additionally, they increased my bill by $40 while still in the introductory rate period. I cancelled and requested a credit. The rep I spoke to said he would reduce my bill, but ATT owed me money because I cancelled after paying my bill. A month later I got a past due notice of $35. ATT turned off my access to view the bill or pay online. I had to call in and they said the other rep lied to me and I have to pay. To never have to deal with ATT, $35 was worth it even though they were stealing. Then the rep said it costs $5 to pay them. THIS IS A CRIMINAL COMPANY THAT IS LOSING MONEY AND WILL STEAL EVERY DOLLAR FROM THEIR CUSTOMERS. Do not believe a word they say. Get everything in writing.

This last year in particular, I have noticed a dramatic decline in the quality of customer care with At&t. I’ve been with them for almost 20 years and am ready to leave. When the replacement phone they sent me, through the insurance plan, had a defective camera they charged me $300 of which was returned back to me after 1-2 billing cycles, but when they received the damaged phone. (I’m my opinion, there’s no excuse for that.) Then, 2 months later, after the $300 was returned (because they received the phone), they decided to charge me the full amount of the phone (around $750) and stated that this was because they received it after 20 days from when the claim was filed.

AT&T used to be a very good customer service oriented company but not anymore. You get canned answers and nothing gets resolved. They say one thing but do another. Never any resolutions. They continue to ignore my complaints about overcharges and they say give it a couple of months to straighten out and I call them monthly when my bill comes out each month and this has been going on for nine months. Luckily I found a company online that will take my complaint for overbilling to arbitration and charge at&t for their services.

Anytime you to make changes to your account or upgrade devices it takes SEVERAL phone calls and hours of your time. Hours that could be spent running your business instead of being on the phone with them.

I have been dealing with AT&T for over 2 months on dealing with a Watch TV account that has not worked. Have spoke to north of 20 people in chats, phone and messenger. Not 1 can resolve my issue. Finally I spoke to 1 person who made me create a new Watch TV account to get it to work but it asked me to put my credit card information in but I wouldn’t be charged and my account would be changed to a free account since I have their top plan which includes Watch TV and a premium channel. Guess what? I am being billed on my credit card and when I try to get answers I hear the same BS that it is going to be escalated. Guess all that means is we are clueless and won’t resolve a thing. Don’t waste your money for horrible service.

I requested service on Monday. I was told a technician will come in on Thursday... Four days to in this time and age and yet on the committed date, no one showed up and no one intimated me. I called and was told there was an issue which they won't be able to fix until Saturday and that I couldn't have service until the next Monday.

I was moving from another state so I went into the store to get my phone upgraded. Aimee was my rep. I wanted the S9 because it was half price. Aimee said, "You wouldn't see the half price right away but it would work itself out," she lied. She also said I had to go with their internet because they were the only providers, she lied. Aimee jacked my bill up, got me tangled into all this stuff I didn't need and of course quit or got fired. I am going to Verizon as soon as I move back to where I moved to New York from. These sales reps lie and upsell to make more money and then don't care about you, you are a sale. I hate ATT. I have been with this company since they bought Altel out but I am done. Be weary. They are scandalous!!

I called, many times, to correct my billing issues. One recent incident, after buying a new cell phone, from Best Buy an authorized dealer. I saw an ad online, Moto G7 for $199.00. The hitch was I had to activate a second line and get a second phone number. I attempted to make them, AT&T, understand that I don't need a second line nor a new phone number. After much frustration, I wasn't successful. I was able to find out that I could cancel the new line and number within 24 hours. Had Best Buy hold the phone for me to pick up next day.

An Agent Misguidance Has Cost Me Time and Money. Overall, the last year has been a nightmare. I am forced to call AT&T every month and spend two hours on the phone to get a $29 credit for a BOGO phone. My contract began as a business plan where I received a BOGO 7 Plus. When I closed my business slightly over a year later, I asked an agent if I could move to a consumer plan, while keeping the same guidelines of business contract. “Absolutely!” Was the agent's response. Little did I know I’d spend over 50 hours over the next year fixing my cell phone bill monthly and telling the same story over and over again. Never an apology and never taking responsibility for their own error.

Recently I have a need to unlock an old phone (iPhone 5S) I paid off a while ago for travel purpose. This phone I bought for my daughter when she was in 10 or 11th grade. I tried to unlock online like they said but it kept saying the phone number did not match the IMEI number. I tried my phone number and my daughter's phone number since she was the original user, both did not work at all. I went to an AT&T store and the manager of the store helped me to submit the request and instructed me to confirm my request on the email AT&T would send to me.

I am a home health nurse & need to be on call every other weekend & have limited cell coverage in certain areas. But other carriers have coverage in these areas. I think AT&T needs to expand their service coverage to support their customers.

Ahmad went out of his way to get me the best deal and show me comparisons for the product I wanted. I will be sending everyone to him. He was professional and kind. I have already sent my girlfriend to him and she’ll be calling on him when she’s back in Schaumburg.

My May 2019 bill was $7 higher than usual, an 11% increase. When I reviewed the detailed bill I saw they switched me from a 3GB data plan to a 6GB. I checked emails and my AT&T message center and found that they had never asked or advised me of this change. I called customer service; after discussion they agreed to return me to the 3GB plan but said I would have to pay the current bill for 6GB. I refused; the rep put me on hold for a few minutes and then came back and offered a credit to reduce the current bill to the correct amount.

Promised specific rewards upon activation and maintaining account. When not all rewards received as specified it was near IMPOSSIBLE to talk to a live person about the issue. I have the documentation of hours spent on hold trying to speak to someone.

We were suckered into DirecTV when I called to cancel because the charges for AT&T TV kept going up. I was told they had just purchased DirecTV and it would be cheaper and better - well the better part never came true. We finally made the move to another provider. When this change was completed I called AT&T and canceled everything. I asked the rep several times if there would be additional billing - was told "no" and in fact I might have a credit. Well, a month and a half later I get a past due notice from them and am told I owe an additional $109.00! Tried talking to the rep, but apparently they read from a script. Yes, we had a credit from the DirecTV end but not from AT&T. I even had my cancellation number and date. Don't trust them!

AT&T scammed me into go with them and the device never performed to High internet promised. Representative came to my property. Convinced me to go with them. When I installed DirecTV I did not call them. She knew how she got info. I was looking for internet. Yes you guessed right - DirecTV I assume!!! 1 1/2 year later with the worst internet ever I cancelled and now they doubled my final bill!! For a service that did not work!!!

Updated on 07/17/2019: Don't ever use AT&T Wireless service. It is horrible. Their customer service is horrible. At best the employees do nothing but lie and give misinformation. They have not released a security update for my brand new Razer Phone 2 in over 3 months and the Android Pie update is non-existent for a phone that is stock Android and has no AT&T bloatware. They are so horrible they can't release the any updates. I will be switching to T-Mobile for better service, lower cost and faster updates.

AT&T people misguided me related to my bill and told my bill won’t go up and changed multiple times my plans every time I am confirmed to not to increase my bill. Finally forced me to pay more bills since two months.

I switched to AT&T 5 days ago and it's been nothing but a disaster since I made the terrible decision to switch to AT&T. They charged my debit card twice for same charge and still not processed a refund and have not sent my phone. So I paid double what I was supposed to and have no phone that I paid for and they can't fix the problems that they created. I have to file a fraud dispute with my bank to get my money they stole from me. This company is a fraud and they are scam artist. Then they have continuously lied to me to try to cover up their scam. Trust me unless you want to be overcharged and have to fight every day to get the money they "mistakenly" charged you and then not ship the product you paid double for and then be lied to over and over again, then stay away from AT&T. You have been warned. They are dirty. I wonder how much money they make from ripping people off. It's only a matter of time before they get hit with a class action lawsuit.

I'm so glad I ditched rotten AT&T for good since decade ago and now I have a better, decent, reliable and trusted internet provider, I'm so relieved and my new Internet connection is flawless not hardly. No disconnect every day. Buh bye AT&T, good riddance.

I just talked with AT&T about a change in my wireless bill from 1 GB Rollover to 2 GB rollover this month without my consent. It appeared on my bill as a $9.55 change THEY made on March 29 without my knowledge. Their explanation was that the 1 GB Rollover rate plan had retired, and so they changed my plan to the 2 GB Rollover. The person told me that AT&T had let customers know about this. I was NOT informed of this. She said she would change me back if she could, but this was their new plan.

Left Verizon for AT&T because of price. AT&T said that our bill would be about $100 bucks cheaper! Was that a Joke! The first 8 months of service with AT&T our bill was $50 more than our previous Verizon bills so we had to complain every month for it to be decreased to the monthly price they promised. Within months they said prices went up so soon we were paying more than we had been paying at Verizon. Also cell service was horrible, dropped calls, bad connections, etc. We told them we were very unhappy and felt we had been lied to and duped. We broke our contract with them 3 months early. Soon we were back at Verizon with our AT&T phones swapping them out. AT&T would not release the phones (which is to be expected) until we ran over to AT&T store to pay the ENTIRE AT&T bill plus the early termination fee over $2500.

I left Verizon for AT&T. Dumb dumb dumb. The service SUCKS. I have to stand up and walk around my house to send a simple little text. Forget about talking on it, no one can ever hear me. Ugh. 1 year and 11 months to go. *And guess what, I had to press continue 4x to just get this page to change. Lol. Uggggggggh.

Have had so much trouble with AT&T crappy service. Had to go outside to talk on phone. They lied and said they were updating towers then said I needed a booster which I had to pay for and since I was a prepaid customer I didn’t qualify for a free boaster. But when I went to cancel my service the guy said the boosters were free!!!! Then I went into the store. They did want to help so changed to Verizon and called to cancel service and they just took a 45.00 payment from me two days ago and said I am not getting a refund since I signed a paper agreeing. But I didn’t agree to getting crappy service with it but that doesn’t matter! Avoid AT&T especially prepaid. All they care about is the money they get and the lies they can keep feeding you!

I am very dissatisfied with AT&T. We moved into a new house in January of this year and everything has been terrible. I have been straight up lied to on multiple occasions and when I try to talk to someone at customer service it almost IMPOSSIBLE to get an actual human on the phone and then when you get a hold of someone they can't seem to help at all. Not to mention the $200 VISA reward you are SUPPOSE to get when you get service.... Yeah still waiting on that little marketing scam 4 MONTHS LATER. Also, when we first got service with them their tech was over an hour late and took over 7 hours to get his job done and my husband had to help him finish HIS JOB. It's been a very poor experience all around. Do not recommend!

Cancelled my service and switched to a different carrier, they continued to charge my credit card and after calling to inquire on my refund I was told I would not be getting a refund because they advance bill and are within the contract guidelines for a contract that expired in 2010... It's now 2019.

AT&T has said they would send a Samsung watch to replace a defective one. The phone number for the watch had to be changed. They they did send the watch. However we are being billed a $98.00 (including the taxes) for cancelling the original watch line. We have been told for two months we would get a credit for this, but the cancellation fee is still on our bill even though we still have a watch line in service. Two months of multiple phone calls and lies.

I signed up for a "12-mo." internet promotion which included an additional $5 off for switching over to autopay. I’ve had to call on 3 separate occasions (months) to have the $5 removed, after always being promised they would make the changes to my recurring payments. Now, on my 4th month of having to call, I’m being told the promotion is over and that they will no longer be honoring the promotion I signed up for initially!!!

When I ordered AT&T Internet, they were running a promotion to get a $100 Visa reward card. I never received the reward card. I've wasted 10+ hours on the phone with several customer service (if you can call it that) representatives and supervisors. If you are not a high paying customer, they will put you on long holds, transfer you to department after department, and be as unhelpful as possible in an effort to get you off the phone. They will continue to make promises that your issue will be resolved and never follow through, forcing you to start the phone tag game again. I will continue to fight this fight for all of us that have been wronged by AT&T. If there wasn't a fee to break the contract, I would be long gone. I'm being held hostage. Beware of AT&T.

I have been an AT&T customer for more years than I'd like to admit. Decades, actually. After today's attempt at cheating me, I may finally leave them. Specifically, I called to ask if they have any senior plans similar to T-Mobile's--thus the agent knew I'm a senior (which too many ill-minded people think can easily be ripped off, unfortunately). After the woman responded that they had no equivalent plan she said "your plan says you're eligible for a free iPhone 6s." I asked why would I want to downgrade from my iPhone X?

Outdated and worthless customer service in all products: Cancelled internet because when we moved our home they turned off our office internet instead and took 2 weeks to get it restarted. Cancelled DirecTV after 15 years because of a system problem that prohibited us from ordering any PPV - the problem has been ongoing for 4 months with no correction.

This is not for a specific AT&T location or product - rather for the company's overall customer service. Below is a letter I have sent to the company.

I am a AT&T wireless customers in Palmdale, California area. I purchased a screen protector film for $49.99 +tax compare to $3 to $10 Amazon and eBay. AT&T told me that this product is lifetime warranty. So once I bought the product I went to the manufacturer website www.gadgetguard.com to register. Within 60 days it started getting cracked, I have pictures and video. I contacted AT&T, they pointed their finger to www.gadgetguard.com. This bad company does not even have a customer service telephone, all by email and website.

We have had AT&T cell service (or companies they sold and bought from) since about 1989 -1990. At the time there was only one store in downtown Portland. We are snowbirds and have trouble sometimes with the timeliness of our receipt of our statement. Such has been the case this winter. Last month when I called, they were kind and reversed a late fee. I paid on the phone with the representative, so they would have the money plenty early. I was not told there is a $5 fee for paying on the phone. I called today and they will not reverse that fee. I hung up and paid our bill including the $5 fee, through our bank.

The worst customer service ever in history! We had Time Warner before and thought it was bad, this is by far the worst! We moved 10 months ago from CA and cancelled our service. We had techs install new internet and DirecTV equipment in our new house in Prosper, Texas. For 10 months they have not sent us a Directv bill and kept saying "it needs to catch up with the internet bill. We thought it was weird, but waited for 2 months, until nothing happened. We have spend NUMEROUS hours over the phone with them within the last 10 months and still they cannot fix the issue. They can't even find an account for us under Directv and they have our service address back in CA, and cannot seem to change the address for 10 months! We can't even get help for internet, because they keep sending the tech back to CA, instead of our new location in Texas.

ATT's awful reception is beaten only by its horrendous customer service. The representatives are rude, apathetic and inaccessible. Absolutely disgusted by how cumbersome navigating their system is. Thank you for nothing ATT. Will make absolutely sure to warn everybody about your low-grade service.

It is the company that has the worst customer service. Very bad temper, they ask you a lot of questions and they do not solve the problem. They do not take charge when you have an error. For what they gave you a confirmation number?? Only what is worth is what what they say, you also waste your time when you take a service from them, you spend hours on the phone. I DO NOT RECOMMEND IT.

My family had been with AT&T for many years but realized that we were paying high charges. Recently, we discontinued the service with AT&T on March 6, 2019 and called them to pay remaining due since we could not access the account online anymore. The customer service person said that they cannot email or fax a bill but a paper bill will be mailed in a week or so, but we never received one. So, I called them again after couple of weeks requesting them to email or fax us a bill itemizing the last month's [February 2019 till March 6 ] charges. The customer service personnel said that her manager is going to email me the bill and so, I paid over the phone the amount she calculated as the due amount. However, I never got the bill which I needed to get a reimbursement from my company and so, I called after a few days to inquire.

This company is horrible. I was with them for years because of the $15.00 veteran discount. My bill averaged between 55 & 60 dollars per month. Suddenly in March, bill went up to $265.00. I called and also spoke to thick dialect individual that was able to determine that I must have an app running in the background of my phone. I did find an app running that I have never used and closed it. He said that he would make the charges go away and to make my normal payment. I thought this was resolved until I received a $265.00 bill in the mail.

Do not get it. They lock your phone and hold you hostage even when you own your own phone. They refuse to unlock it no matter how many times you call and never send emails to tell you if you unlock it. This has been going over a month and bill is paid in full. I rate them a minus 100. Just a terrible company.

For 1 year I have been over paying, my service is on a combine account and it should not be, I told them this 1 year ago. They won't make the correction - they are continuing to try to make me pay money I don't owe. The rep told me today I should have been paying only about $100 a month. They like to play on words to make information suit their definition. They lie to the customer and the men try to talk to the women like they are stupid. A male rep told me find a means to pay it. I had to let him know he was talking to a grown woman... I have been on hold for 30 minutes. To rectify a lie that a rep just told me he move my payment 'til next Friday and he did not.

I'm unsatisfied with AT&T due to the fact that there was not a verbal explanation on exactly how the unlimited plan worked. Based on my knowledge if you have unlimited you have unlimited - not that it tops out at 22 gigs. Due to my job I use a lot of data - high-speed data at that - and when my phone slow down at 22 gigs and wasn't able to work because of the internet being so slow that created a problem.

Hi, I moved to prepaid $45 plan and the internet stops working on its own. I need to restart the phone, reset the network setting etc every time it does that. Talked to AT&T people and they said that's a known issue and they did not do anything about that. This is happening for more than 2 weeks now, without internet my phone is useless. Thanks!

AT&T refuses to send me a copy of my contract with them and they refuse to honor the contract rate. Don’t believe their buy one get one free phone deal. It is a total scam. They should be in jail. They also overbill.

The only reason I switched to AT&T was someone I met in Publix during the Tallahassee power loss after hurricane Michael told me that they were still able to use the phone (towers were ok)...Long story short. That wasn’t true. I still had no service in my part of town. The local store is apparently understaffed. Each client stays longer than 30 minutes. You cannot EVER call and get an English first language person. The information is often incorrect and after an hour you still can’t under the wrong info that they have on the bill (for the wrong plan that you did not ask for). Why would I need to pay for an upgrade I am ELIGIBLE FOR one. I bought a new phone only because my old one broke and to fix it was not an option. I have never taken the time to write a bad review but this is the most frustrating phone carrier I have encountered since cell phones were invented.

Beware about AT&T Wireless BOGO (Buy One Get One) offer. This is a pure SCAM. We have purchased two phone on BOGO offer. After 8 months we still haven't gotten any credit for it. The case is still pending for review. Each time we called AT&T service representative tries to sell something else, so we ended up having two simultaneous AT&T TV services (Uverse TV and DirecTV). After 3 months we found out about double billing. All of those for the above BOGO and which is still not resolved. So far we have been given 4 different case numbers and each time we contact AT&T they say it is pending resolution.

I work for a large company in the Mailing Services. We received a package in the mail from AT&T without a person's name to whom to deliver it to. When I called AT&T to confirm who it goes to, they were unable to provide me with this information without a phone number and the last 4 numbers of my Billing Account number. With me being in a company of over 400 people, I was unable to provide this information. The only thing I had was the Order Confirmation. I could provide them with the WMS Order #, Invoice #, Your Order #, Customer PO#, or the Ship ID #.

I've had ATT for more than 10 years. I had to call them to fix my billing every month. They were always trying to overcharge me. After two to three years of having your mobile device it becomes unsupported and does not work right forcing you to buy another cell phone. I had to switch mobile companies because my blood pressure was going up. Now that I'm with a different carrier my blood pressure is good.

I recently paid off the phone. I was on the Edge program which gives you the opportunity to "Edge UP" after 1 year to newer phones. I chose not to, kept my phone - Went in months later with an OWNED phone, and decided to purchase a NEW phone, did not turn in old one kept for back up purposes. Now being charged a $30 UPGRADE Fee. I did not upgrade, I didn't use the Edge program, I purchased a new phone. This is another case of Bologna charges from a company about to lose another faithful customer. Back to Verizon looks like my entire family goes. AT&T you should be ashamed of charging customers this fee when they didn't upgrade, Service did not change - Products didn't change - NOTHING from you changed or upgraded. I purchased a NEW PHONE.

We paid insurance mobile protection from AT&T every month, one year ago iPhone 6 got broken and we paid 100 sth deductible to replace the phone which is ok, we were happy to do it. And then the device got replace with some used device without telling us which we don't mind, but apparently this device malfunction couple months later.

AT&T I'm so stupid when I decide to give you guys another chance to serve me. I thought the kinda service that you guys have now was different from the service that you guys offer in the 2000. I was having my wireless phone with another company and never had a problem with them. In January this year my daughter want upgrade her phone and we went to a store to do it. Getting in there we talk and the sales guy convinced me to switch my plan to AT&T. Now I see that AT&T still the same crap it was in the 2000. They are full of excuses and not take any responsibility for the service that they are suppose to give to you.

We have had AT&T for almost 2 years. This past month we got an overage charge on our data for 250.00. When I called to find out the reason, I never could speak to anyone that had an American accent and could be understood. 4 times I was transferred to other departments with the last one being hung up on with over a hour on the phone. We went to the local at&t store with no help. Again I got on the phone with the same results as before. I looked at my bill for the last year and in no way did I even come close to the data usage they said I used in the disputed month. On looking on my bill, we were charged data for days we were not even home. Very disappointed and will be changing my service.

Visiting from Canada on a family matter we purchased a $45 One month prepaid plan for our phone. The seller misled us and failed to disclose the essential details of the plan. We needed the ability to provide a Personal Hotspot for our computers. We were not informed that this capability would be blocked in this Plan. We only found this out about 90 minutes later, having driven a further 100 miles south. We called AT&T right away.

I ordered a phone from a retail store. Was supposed to get it on 4/9. Got a text from an agent saying they was going to bring my phone to me. It never came. They called my aunt to make sure it wasn't fraud. She said no. To make a long story short. They need a -100. We stayed on the phone with AT&T for 6 hrs to get the runaround. Nobody noted the account. Wanted to try and help. Then they called me today 4/13 the fraud department and went another 5 hrs on the phone. All this for nothing. Can't get my damn money back. Don't have my upgrade. They sent us to over 13 different departments even to the business department because they knew they didn't know what to do. Now We want all of our money back and will leave for a new carrier.

My bill went up. I called for a better price. After being on the phone for a while, come to find out. AT&T can't or won't match or lower my bill amount. So I am switching to Xfinity which is $20 cheaper a month.

We asked AT&T to cancel our extra line a year and a half ago. They never did. We pay online every month, we've been customers for over 10 years. Turns out they never cancelled the line. They took $590 from us since 5/2017. They are not going to reimburse us that because we didn't let them know they didn't cancel for so long. I explained that we don't check our bill, it's the same amount all the time and we trusted this line was shut off, the extra line was for approximately $28/mo. Since there are taxes and fees etc we didn't blink an eye since the monthly amount was the same, we just figured they added some fees or what not. As I mentioned, we faithfully pay online every month.

I switched to AT&T prepaid from Virgin Mobile prepaid because I bought an iPhone online that was not unlocked. I thought the service would be comparable but I went from paying the same amount and getting 10 GB of data - to AT&T’s garbage, insulting deal of 1 GB of data. When I called customer service to unlock my phone so I could go back to Virgin Mobile, they insulted my intelligence by saying I was stuck with them for six months. When I asked to get transferred to a supervisor they said there was no supervisor available. When I insisted on speaking with the supervisor she put me on hold and pretended to be someone else but it was the exact same voice. She then told me to go online to do an unlock request, which resulted in the same answer. This is the worst company I’ve ever had the displeasure of doing business with. I can’t wait until I never have to deal with AT&T ever again!

I have been with AT&T for 19 years. On 3/30/19 had the worse customer service ever. For 2 weeks trying to figure out why my mobile insurance was dropped from Asurion by AT&T. As of today I have no explanation why it was, kept getting ridiculous excuses, which did not give me a clear understanding why my insurance was cancel in the first place. Know that I need insurance they are not willing to replace my lost phone Due to backdated issues. The bottom line is they were not willing to work with me at all. They prefer that I take all my AT&T business somewhere else. And they actually consider me a value customer "wow"!!!

Last summer (2018) I went to the AT&T store in Line Lexington to check in about the plan that I had. When I first purchased the phone, I was given a table for free and there was a $10. fee for the line. I never used this product the entire time I had it so I asked that it be taken off my bill and he was going to take care of that. I decided this past January to switch to T-Mobile because I had heard so many wonderful things about their plans and service. I switched over on Jan. 10th. I received a bill from AT&T for $30. which I thought was just the end of the cycle bill and I paid it.

I have been with AT&T for 20 years. DSL is the only internet they offer my road. Surrounding roads have Uverse. AT&T construction says they will bring my road fiber. But because they can put it off until 2020 they will. My DSL download speed gets down to 1.0 mbps many times in a day. My horrible internet and phone bill is $106.70 a month. Georgia Public Service Commission should be ashamed of themselves for allowing this. I live in Austell Ga. on Hillcrest Dr.

I recently had fiber internet installed. I called to have the current DSL service cancelled. After 2 hours and 4 representatives later, my DSL is still not cancelled. The fourth rep had the bad fortune of telling me that department had just closed. I called the number that I was directed to call per my ATT mobile app. Now had I been sent there in the first place, the service would have been cancelled. I have been an ATT customer for 15+ years and every time I need to call I am transferred more than twice. Tomorrow when I call to cancel DSL (or attempt to) I will inquire on how much I would have to pay to end wireless, DirecTV and internet.

I get no mobile connection (despite my phone sometimes showing 5 bars of 4G) anywhere near I live and my phone calls are extremely choppy. My texts wouldn't send for 4 months and now I sometimes randomly do not receive calls.

On March 16, 2019 we signed up for a bundled package, cell phone, internet, home phone and security system. New cell phones came in a day and there was a return charge if we didn't want them. So, we thought, OK, we'll keep them. The installation day came, and no one showed up. We called and texted the rep to no avail. We then went into the store, and after two hours, we thought everything was OK. It wasn't. The installation didn't come, again.

AT&T told my husband if you buy one phone you get the other one free (lie) and we were suppose to have 5G (lie). They said our bill would be 175 a month (lie). We were suppose to get a gift card for signing on (lie). Oh and I made an insurance claim for my broken phone. They said I would receive my phone within 1-2 business days (lie). 6 days later and nothing. I called and they still haven't sent it out. They suck all the way around. (False advertisement.) If you're thinking on getting AT&T I would recommend you to find different company.

I personally called on December 27 and cancelled my service after my 2 year contract. Now I keep getting bills every month for different amounts. Every time I call to speak, a new customer rep who has no knowledge how to resolve my dispute answers my call. When you ask for the supervisor or manager they are always very busy and never return your call. I am still waiting for a supervisor to call me today. AT&T is the worst company to deal with. After 25 years I have cancelled my cell phone service and now I am so very please with T-MOBILE. I am requesting other customers to move their service from ATT to T-Mobile.

AT&T rebate program sends salesman to my door. I sign for low speed internet. These carpet baggers sell me a $20.00 a month after rebates. For 3 years then Stay on as long as you like. The bill is $240.00 first month internet. I have to call on telephone. No customer service. Can’t do nothing. Can’t fix it, A complete opposite of the contract. Is narcissistic driven person in charge. Absolutely refuse to honor deals. Must pay first then receive rebates. They only honor small portion of rebate. Customer service narcissist can not help. I never receive the promotion $20.00. After paying the narcissist their $240.00. Monthly billing is $40.00 for 4 months. Only to double $80.00 a month for low speed. Is not honest.

Nice people at the service desk. But AT&T restrictions are real bad. After more than 10 years, the services kept getting worse, and their connections. Trying to leave and keep my numbers was almost impossible. Having to buy new phones because of unlocking or compatibility problems. Good luck AT&T customers.

In November 2018 I was offered a free cell phone if I added a line to my account. I was told I would be billed for the cost of the phone for three months and on the 4th month I would get credit for those months and would not be billed for the phone again for the remainder of the contract. There were a limited number of phones available for this deal. On 12/1/18 I purchased a phone that was qualified for the deal and paid the sales tax on the phone. I also paid for the phone on the first 3 months of the 24 month contract. After I was billed for the phone again on the 4th month and did not get credit for my previous three payments I contacted AT&T. Their response is the deal was not in place when I purchased the phone! I confirmed my account of the deal with their representatives on three separate occasions both before and after I purchased the phone.

They are refusing to unlock my phone even though I meant all requirements. I have told them I want to switch to Mint mobile. Their online unlock errors. I have called 6 times for the request. They either don’t send the email or tell me they unlocked it when they did not. They are just wasting my time hoping I will give up and stay with them.

Updated on 04/14/2019: This week I received a new call from the Head of AT&T Business Department, "Daniel **", the man I spoke with on my original complaint about the Fraud I experienced. He discovered my Review with Consumer Affairs and told me that "Under No Circumstance" will my complaint ever get past his desk and for me to stop complaining.

I signed up with AT&T for internet and cable. I called back in July 2018 to move service to a new placed. Once I got to my new home, I received an alert that my promotion is ending soon. I called customer service to find out why did I receive the alert. I was told to not worry about the alert and that my promotion ends in August 2019. I was then given an opportunity in Virginia and At&t is not located in that state. They wanted proof that I was moving so I would not be charged a termination fee. I provided proof and the new VA address.

Don’t trust these crooks! They will tell you anything you want to hear to get you to switch over to their services. They won’t follow up with not one single thing they promise or will their phone service be any better than any other. Their prices will keep creeping up also. So all in all see your money, time and aggregation and go with another company. These people only hire sales people that are flat out liars, thieves and crooks!!

On Feb, 27, 2019, I talked to a home service rep, as I have internet and DirecTV with AT&T. I was told AT&T could give me a much better plan than I had with Verizon plus I would receive a $15 discount on both my internet and TV service and receive free HBO. The cost of the AT&T plan was over $20.00 less than Verizon plus the other benefits. I fell for it and signed up. Checking my AT&T account online, I could not find the cellular plan I had been sold. So I call the home rep and found out AT&T did not even offer the plan he sold me. I was to get unlimited talk, text, data and calling to Canada and Mexico. No such plan exists. I canceled my plan March 1 and went back with Verizon.

I went into the ATT store in McKinney TX to see if we were eligible to upgrade our IPhone 6plus to the new IPhone XS and see what our cost option was. The sales rep noticed that I was a veteran and stated that she could save me money because of that. Net net I would be able to upgrade and lower my monthly payment for the same unlimited data plan I was on. The problem is that she actually downgraded my service plan without disclosing this. I discovered this when I tried to use my phone as a hotspot. I was able to with my previous plan and in order to use the phone as a hotspot I would need to upgrade for an additional $37 per month. I called the 611 number using my phone and got the customer service group (which is located off shore).

I purchased an iPhone7 and insured it with Asurion at the AT&T salesperson's recommendation because he said they were more efficient than Apple's insurance... My iPhone broke and I paid the deductible and Asurion replaced it with a used black iPhone when I had a white one... 3 months later it malfunctioning so under their warranty, they issue another replacement which turned out to be defective as well and then Asurion and AT&T charged me a $549 non-return fee for the second phone alleging that I never returned it despite the USPS's tracking number showing it had.

Transferred my business account over to a consumer account a few months ago. Constant overbilling, it took 8-10 calls to get a credit and they were going to charge me a late charge (one Day) when I had Auto Billing... Hours and hours on the phone multiple times with multiple people who all told me it's resolved only to see that that there's yet another bill issues. I've been with AT&T for almost 20 years and have always had more issues with AT&T than I do my T-Mobile or Sprint accounts. They just don't care about how they treat their customers... Waiting for one of the competitors to put a cell site up close to home and then it's goodbye AT&T.

I purchase a V40 Phone and BodyGuardz for phone cover on Feb 25-2019. The cover crack which I have received my replacement, however I have been waiting for over 2 weeks and I was suppose to get a replacement. I have made several phone calls to AT&T, spoke with Karen, a supervisor name Tony who will not do anything to assisted me. I want to return everything due to charger not working and he refuse to help me. AT&T are usually so much better with their customer service, I have spent a lot of money for this mistreatment. I don't have the time to continue to call AT&T and trying to call LG is just impossible the number that was given to me is 800 793-8896. I am very disappointed with AT&T.

I am so stressed ever since I purchased Buy one get one free iPhones from AT&T. I've been lied to and customer service is the worse I've ever dealt with. Every month my bill is incorrect. I get the bill on the 11th of the month, however the adjustment for the "free phone" is supposed to be credited on my bill on the 15th of the month. I have to call every month and spend 1 to 2 hours each time to straighten the bill out. Each and every time I am told it will be corrected - it never is. I want to cancel my account with them. I can't handle the stress they put me through. I had Verizon for 25 years and never had a problem with them. I went to AT&T just for this BOGO deal. It was the biggest mistake I ever made. After viewing all the complaints filed here, I don't understand how they are still in business. Please help!

I have been with AT&T for 15 years with just two phone lines. All the sudden they kept on calling to add internet to our phone lines which it was not necessary! We already had Comcast on internet. They offered that as a bundle. It will reduce the cost of the two phone lines. After three weeks everything is a LIE! So don't fall for any of the "new offers" they are giving because is just an aggressive way they are implementing to bring revenue!

Hello all, So I've been with Verizon for over 10 yrs and been with AT&T with my home phone and internet for 6 yrs. So when I had paid off my phones from Verizon and wanted to upgrade. Verizon didn't have a promo so they told me to wait 'til Black Friday. Instead, I tried AT&T to see what kind of promo they had. AT&T had a promo that was a buy one get one free deal. I thought that it sounded good enough to try and since I was doing okay in my job it wouldn't hurt to give AT&T a shot. So I ended up getting 4 phones. Bought two got two free. Paid for taxes on those phones and some activation fee. Whatever. First bill $520, second bill $220, the third bill $320, and fourth bill $320. I was told my bill would not reach $250. My car payment is $275. It was a joke, they never credited me my buy one get one free credit until I called and asked for it. Which is still pending.

On the day we were scheduled to have DirecTV installed an AT&T rep showed up. Turns out she was there to talk us into other services. We talked about wireless cellular service which we had with Verizon for 20+ years at 110/month. She stated they could do much better than that at 70/month for both phones and service plan. Other items that she mentioned was unlimited data plan included, but found that we were put on 3G plan instead. So we thought the inconvenience would be worth the savings and agreed to change. First bill was about $200, next bill was $185. I contacted AT&T rep and she stated first bill is always high, and said she would look into second bill.

We have had DirecTV for years (now AT&T). We had AT&T install broadband wireless Internet and Home Phone in our house last year. DirecTV and the new AT&T service were and are separate accounts; I was told last year by the AT&T rep that both accounts would be combined, which never happened. I keep getting bundle offers which total about half what we pay for all these services. So I call to do that and the rep tells me there will be no discount from what we currently pay. So I declined. What a terrible company.

As so many other reviewers state, hidden charges. Charges/fees that just pop up, whatever you want to call them. AT&T does this frequently. I was informed of everything with the sales rep when purchasing a new phone recently and starting a new 2 year contract EXCEPT a $45 'upgrade' fee that appeared on my bill. I am sure the 97 page agreement that was emailed to me and needed to be signed by me while on the phone had this fee in small print. It is the fact that they make a judgment call to not mention it since it is WELL over half the amount of any monthly bill. AT&T is not a company that strives for great customer satisfaction.

Over the years I have had problems such as AT&T giving my number I had for years to another customer without my approval. Billing issues are consistent. My recent experience takes the cake though. Lied about returning the buy one get one free iPhone Xs which were sold to my elderly parents (took advantage of them). This added a bunch of new charges to my bill. Called in to figure it out but no one could understand my bill to help me. I was passed around back to phone queues I had just talked to for over a hour and half. Talked to Supervisors and Managers who did not help. Eventually I had someone who said they took care of everything. They did not, my next bill was over $100 what it should be and they previously owed me another $150 due to over-billing.

I first signed with AT&T for cellular service two years ago. The signal is awful and phones software upgrades completely shut down the phone I was still under contract for. My bill has increased with hidden charges over the last 2 months even though it is paid on time every month. I came home from work today and my phone or my wifi are working because of an outage. I've been on the phone with customer service for over 2 hrs with no resolve. When my contract is up in May I will not be a customer. DO NOT Use AT&T!!!! I wish I never signed a contract. I hate to even give them 1 star.

To whomever... DO NOT DO NOT GO WITH ATT CELLULAR WIRELESS! Data speed drops to a crawl or does not even load apps!!! Stay away. Called and always they blame blame bandwidth hogs and told me all carriers have this problem! Made a mistake. As soon as I can get out of this contract switching carriers. Too much $$$ for no service most of the time! Run. Don’t walk to a different cell carrier!!!

So far I've been lied to twice by an employee here in southern AZ and they are attempting to steal an extra $20 per month from me, calling customer service like this employee recommended saying "they should be able to resolve this no problem and I've never seen this type of charge" (you know who you are). To talk with a manager (Camery **) only resulted in her saying their employee was "misinformed" and would NOT be upholding the offer given. I will be taking legal action if not resolved, especially if a sufficient amount of other people were "misinformed" (lied to). It's time to end corporate abuses. BTW AT&T a month consists of more than three weeks, if you could just forward that information to your billing department that'd be great.

I've been with AT&T since 1999 and don't get me wrong they have their issues but so do all the other ones. Everyone has a nightmare to tell about their wireless provider it's all about what you can live with. Dropped calls, price, service etc. they all have issues. I just happen to know how to deal with AT&T and I love their customer service so that's the main reason I stay with them.

It is 7 PM EST and AT&T customer service is closed, this is a serious problem. AT&T makes too much money off their customers to not have 24 hours customers service. I will checking in to switching to T-Mobile where you get 24 hours customers service. AT&T needs to be ashamed how they treat their customers. I guess they are the next one on the list to lose me as a customer. I only spend my money where I get quality service.

If you're looking for a company that'll work with you during hard times AT&T isn't the service for you. They offer a set date that is given by the system. Any deviation from what you can pay on that date will more than likely result in suspension of your services. For example, if you call and arrange a payment of 100 dollars next Tuesday but when Tuesday comes you can only pay 50. If their system can't provide you with any additional time, let's say until Friday when you get paid, your services more than likely will be suspended. Don't give your money to this company until they decide to loosen the restrictions of their payment systems.

Was not getting the speed I was paying for. Runs so slow. I can't change company because of my email address it's att.net. I wish I could get another company. They have me locked in. If I go with another company I can't get my emails. I have this email address for 13 years.

When a provider can stop misuse of what product they are providing and charge customers a monthly fee to let them use an app they sell, they are allowing the robocalls for financial gain. This is a legal problem that can only be solved with lawyers and a class action suit. I’m sure that AT&T charges the offenders to use the system and they charge you minutes/money. Now they want to charge you to stop the calls from the callers (cash cows). The $3.99 a month is to recoup lost funds by stopping the calls. The kicker is the app they sell doesn’t always work. Is that by design or ineptness?

I was lied to repeatedly. I closed and cancelled my account over a year ago, not only did they not do this, they lied that they did for a whole year! I checked my bill and kept calling because they did not do this and they said they did each time. I have been battling this for a year and just gave up and paid it. They continued to bill me, then said I would be reimbursed. I called in several times, starting screening the calls, saved chats, and it seemed to be fixed. Each time I called they did not tell me the same thing. I finally just paid it, but this is THE WORST CUSTOMER SERVICE EVER AND THEY LIE LIE LIE LIE. I am out money because they screwed up and did not shut off a an account that was not even in use and they said it was taken care every time i called, chatted, whatever and yet every time it seemed to be a different communication! I have never been more insulted.

AT&T has great coverage, reasonable price, good customer service. Fantastic option for DirecTV Now. I've recommended to my family members. I hear all my friends complain about coverage and overage costs. I've experienced none of these.

So, where do I start? I have been with ATT for almost 5 years maybe 5 years. I set up a payment for a certain date because I got behind on my payment. I called AT&T customer service which is easier than setting up online. I talked to a nice man who was glad to help me with my situation. He set up my payment to come off in 2 different payments which then he sent me a confirmation email. Well, that's, not the case, they ended up taking the money out on an earlier date which didn't show on my end (my bank account). Then I waited to the say which was a Friday for it to come off. Well, sometimes when you set up the payments for Friday they come off on a that Monday after. So I expected this to happen and waited.

AT&T is doing another round of "upgrading" cell phone users 10 GB data plans to 20 GB without the account holder's permission. The increase is about $20 per line a month. This is not an increase in rates, this is an unauthorized plan change. AT&T tried this last year until customers caught on and it was reported to the FCC. The only notification is a generic email asking to review changes. No details, no information, just a link.

I feel the services are over priced. There are many areas that my service will not work. This very frustrating as we depend on our phone service. The customer service is usually very helpful when they are contacted.

All facets of service with AT&T or 100% terrible, time consuming and cost exorbitantly more time and money than it could ever possibly be worth. DO NOT use ATT, DO NOT buy from them or waste YOUR time. Unacceptably incompetent, absolutely THE WORST service and worst experience to date. In-store took over 2.5 hours for the associate to determine/ figure out how to upgrade, what discounts to go with, the phones were not in stock, upgraded to one that was in stock, attempted to ship the second phone to fiance in Ca but the phone never was delivered, returned to sender because they input the wrong zip code.

I have had a prepaid cell plan with AT&T for about 8 months. The plan seemed perfect for me as far as the amount of data I needed each month and the price I paid. All seemed well... UNTIL I had an issue. All of a sudden, I could make phone calls, make and receive texts, but could not RECEIVE phone calls. First stop... my AT&T store. They were very courteous, but were handcuffed by the AWFUL customer serious support. After 45 min, a repair ticket was issued and I was told by Support that I would get a text in 24 hrs.

I really don't believe they are capable of keeping up to their claims of providing service. I am so sick of them sending out guys to fix wifi and it may work while person is here and next couple of days we are back to unstable wifi again. They run the test, say a service guy has to come out and we go right back in same circle again. I have Internet and landline with them. Also a couple of years they came out and connected wifi and now my computer won't connect to Internet.