AT&T Wireless Reviews

Neither the company nor Mr. Stephenson, CEO of AT&T take care of their employees, much less their customers. AT&T is the worst company with one of the largest monopolies in the communication industry. As a teacher, reliable internet is a necessity in these times of distance learning due to COVID-19. I switched to AT&T on a promise to get a great teacher discount, but the run around apologies and lack of accountability is astounding when the internet failed to work correctly from the onset. After initial installation, internet reliability was intermittent, so a second technician was sent. The second technician made the problem worse and the internet failed to connect at all.

I recently purchased the Samsung 20 which is 5g. Slow, slow, and slower. Then I can't turn the volume down on my phone because the phone case doesn't fit right on the phone!! So I can turn the volume up wait till it shows on my screen then turn it down from the screen.

I made a payment arrangement with AT&T. However, AT&T did not honor their end of the agreement. And as a result, my bank account went into "OVERDRAWN" status. I called all the proper channels for resolution and got scripted responses and blatant indifference from the representatives. I asked to speak with a supervisor and was put on hold for a very long time, only to be told that someone would contact me regarding my concern. NO ONE ever called me back! Do not, I repeat, DO NOT have any business relations with this company. You will be very, very, very disappointed!

I ordered a new phone from AT&T. It was shipped out timely, but lost in transit at a UPS distribution center. The UPS distribution center told me to contact the shipper - AT&T. From there, I spent over 2 hours on the phone with AT&T either on hold or talking to someone trying to get action taken. It was clear that the AT&T service reps were not even listening to me. I would explain the situation and the rep would come back and tell me they tracked the package and it was in a UPS distribution facility and would be delivered in a few days. It was a immensely time-consuming, unproductive use of time to try to resolve an issue that is ultimately between AT&T and their choice of shipper, UPS.

My elderly mother has no internet for her life alert to work. They will not expedite an appt and are making her wait 5 days for repair. The company does NOT care about their customers. Have spoken to several supervisors who "say" they are going to take care of it and never do. When I call back for a follow up no one can find any notations in her file about any conversations. We will be switching carriers!!!

Last year we moved into an apartment complex with an AT&T exclusive. This is a HUGE red flag. Never do this. One year of TV Uverse constantly freezing and pixelating. Constantly. The 300 Mps has never gotten above 60Mps. Never. The money we have paid has been 100% good. No glitching. In other words we pay perfectly good money for horrible service. I have spent many $$$ with AT&T but when ever I get out of this garbage service I will never spend a penny with AT&T. But go ahead and get you some. I am sure this could never happen to you. Not you.

Wiring burned in my home. All wifi and DirecTV components wouldn't work and the took almost a week to show up and fix it. Then it was only half fixed and they left and still giving me the run around. And my bill was $15 extra this month. Not sure why.

I switched onto ATT back in May from another provider in order to try out a new network and get a deal on new phones. I was told if we ordered two new phones online and transferred a phone line over that we would receive two $150 reward cards and a $250 reward card respectively. We had a lot of trouble over these orders and every time we tried to place it online it would cancel our order while processing. This happened multiple times over the course of 3 days to the point where Customer Service had to help us through an online order and even then it STILL ended up getting cancelled. After being so fed up we called ATT and had to work with them over the phone to get the order processed correctly.

I had Hours of waiting on the phone, 9 total, endless CHATS online, standing in the store 3 times, being cut off on the phone several times, ordering a phone on the phone then having to cancel the order because no one could take my payment. I made an appointment to visit a store the rep said was OPEN after I told the rep it wasn't, it was closed. I finally ordered online by myself. Received my phone, set it up myself and NOW receive a bill twice what it was. Talked to an associate yesterday who agreed that was a mistake, ONLY to receive the actual bill today saying it increased! I wanted to throw up. If you are purchasing a $700.00 phone, you think you could get at least "fair' Customer Service? I tried to resolve it online, "SITE EXPERIENCING DIFFICULTY" message after several attempts. Not sure what is next? I just posted on FaceBook. Waiting for reply.

I recently had two devices stolen my cell phone and iPad both on AT&T account. Seems that silly me stored all my information on the two stolen devices. I don’t remember my login name. I don’t remember my password since I decided to take the convenience of auto fill password. Now they can’t verify it’s me when I try to log in. Plus the fact there’s not ever a 24/7 representative available. After spending 45 minutes on the phone this morning in Bollywood I was told the system was upgrading. After three calls I finally did find someone that could point me in the right direction. It seems the issues I have is with my login identity. I can’t get past that. Must listen to reset a password. I just don’t get it. It’s not like I’m trying to break into Fort Knox.

I called customer service, received a quote for a new higher tier rate plan, and signed up. The bill came in 50% more than what the customer service agent told me. I called customer service again and was told me the new bill was correct. AT&T Wireless really didn't seem to care to have my business. So I am switching to another provider. Hopefully, they will have more truthful agents.

I have never been treated as bad as I have in the last year with ATT. I am sure they are outsourcing the reps on chat. The rates I get charged are just downright out of touch. I upgraded my phone per ATT's advice and promo with only 2 months to go on my old phone. I was told I would get a credit of up to $100 for trading in my phone. So 6 months after getting confirmation that they have my old phone and it's in working order, I didn't trade my phone in correctly to get the credit. On top of trading my phone in when I wanted to, I was charged double that month for the installment payments. 1 for the new phone and 1 for the old phone in the same month. Our bill went up to $538 in one month from $209. We also upgraded plan, but still that is outrageous.

In Sept 2019, I was promised a great price to switch my service from Verizon to AT&T and it was the worst mistake ever. They have yet to honor the price they quoted me. I've been given the run around since Nov. 2019.

WOW! I just found out when I went to settle my final ATT bill that they have been charging me an additional $13.50 a month for the last 4 years since they gave me a "free" tablet, that is still in the box! That's over $600 for a device I've never even used. AND since there was a separate phone number associated with the tablet (which I was also not aware of), they were still charging me the full monthly phone charges even tho I switched wireless companies a month ago. How did I never realize this? When you pay your bill from your phone, you never actually see the breakdown. I just thought that I was paying an average monthly bill for owning a cellphone. I'm an idiot.

I am AT&T customer since two years and it took me long to figure out that behind helpful teams there is something seriously wrong which technical teams can't fix which fails the Internet solution for me which tells on paper 300 plus Mbps speed but actually less than 20 Mbps most times in actual. I don't mind little less or more speed as long as it is consistent and I am not stopped. Irony is that it has dropped me out of several important meetings for spotty connections and reviewing in detail afterwards resulted in no findings from tech team for why was it dropping.

I upgraded two lines and traded in our old phones. They only give you 30 days for the upgrades to be returned. Sounds like a long time, right?! No, it took almost three weeks to get the new phone and the shipping label for old one, which they counted AGAINST my 30 days. Then it took them over a week to process it AFTER THEY RECEIVED IT, which they also counted against my 30 days. So now they are charging me for both sets of phones. Stay away from them! They are no better than scam artists.

I've had numerous issues with AT&T customer service as well as sales. You feel great when sales lies to you and then you feel like crap after you find out they lied. Then the service team cannot give you a straight answer. It's consistently poor and I spend 3-6 hours each time there is a problem because of misinformation and constantly being transferred.

AT&T fabricate pricing. They tell you one thing and then switch it on you! I was told that getting my bandwidth larger would only cost 10 dollars more but they charged me 30 dollars more than that. They have done this to me a couple times. Bait and switch is their game. Then they put you on hold forever to see if they can help you. Make you wait then hang up on you. I’m contacting the Attorney General in Michigan. I’ve been told by a government agency that they get a lot of complaints.

This was the WORST phone company ever. They are super expensive and the customer service sucks !! They have screwed me over so many times and I’m am done lining their pockets . The customer service people don’t speak English and they don’t know what they are doing . I paid off all my devices ($900) and my phone bill was still almost $200 a month . They always add extra charges and fees for no reason . What is a university charge ??! BS. You ask them to terminate a line , only to find out your are still paying the same bill months later . They are sneaky . Crooks . And I am so happy I am with Verizon now . How about that !!

Fraudulent marketing. Website shows $39.99 monthly for AT&T fiber which comes in at 1000 Mbps but it is not available in Skokie residential area. That is why we are paying $50.00 for 3 Mbps but are actually receiving 0.3 Mbps. Terrible service.

These ATT wireless guys are crooks. I had recently moved into my new place and made an appt for att to come install my home phone, tv and internet. The tech did a great job and was on his way out when another guy came to the door. The att tech told me "It's okay, he is with Att" so thought nothing of it and let him in. He immediately started talking to us about cell phone service. We told him we were not looking for new service. We were happy with T-Mobile. That's when all the empty promises started.

been on the phone for over TWO hours and they keep transferring me back and forth. WORST EXPERIENCE EVER. Nothing get fixed and at the end they just said they are going to escalate this issue. RIP OFF.

This is the 4th time I’ve written this review. The internet signal is so poor that each time I attempt to send this review, the signal is interrupted, and I lose my review. It’s really just pathetic. I don’t have a choice of internet companies, if you do, do yourself a favor and look elsewhere.

We were in the process of transferring our TV and internet services to DirecTV and had an appointment with a technician to come to our house. We were not in the market to switch cellular carriers! The salesperson, Zack ** with AT&T, just happened to come at the same time! We thought that was kind of strange at the time and now realize that it was not a coincidence and that it was a sales tactic, which is now very unwelcome! Zach presented a package deal if we would switch from Verizon which included new upgraded phones and that he would handle everything up to and including paying off the contract on the old phones.

I called the customer service and had to wait on hold over 15 minutes to talk to a representative about scammers who keep emailing me through my AT&T email account. I've blocked the last two email addresses that have sent me harassing emails (criminals pretending to be Amazon Prime and saying they need my credit card or Prime will be cancelled) and still got a THIRD email from same scammer today; again trying to get my credit card information. The AT&T representative told me she couldn't help me and had absolutely NO helpful information about what to do even though they are my internet provider. I asked for a manager and she tried to give me the brush off saying the manager wouldn't be able to help me either. I said I still wanted to talk to a manager and she put me on hold for over 10 to 15 minutes again and then the line went dead. I will be switching internet providers.

Since Feb 2019, This At&t company has discriminated against me and caused me identity theft issues, and their customer service and corporate office in Texas has allowed criminals, thieves, hackers on my account to do fraudulent billing, unauthorized online changes to services without my knowledge or consent, forced me with threatening letters with false accusations of harassment to make overpayments on this fraudulent account, This scam fraud at&t company has refused to close the online account and continues to allow online scammers, hackers, criminals into my account and they have called at&t customer service impersonating me to make unauthorized changes and customer service allows it and the hackers, scammers, criminals have hacked the Samsung device, furthermore at&t has me paying $2,000 for a damaged refurbished samsung device that has a cracked LCD screen that was shipped to me with no warranty.

I am an AT&T customer (Account # **). I started the service (Fiber Internet - fiber optic) which never worked a single day. I have been in contact with the service technician who installed my internet but I never got the internet fixed (intermittent service); until I fed up with the poor connection. I got the service cancelled (in less than a month). The customer service told me that I will charged contract penalty fee (150 Dollars). The customer service said he really can not do anything for me as it is a contract. This is really scam of AT&T where they hold your credit card and charge you for poor service by being their beta customer.

If you ever need AT&T during this pandemic (COVID-19) DON'T EVER COUNT ON THEM. Their slogan might as well be “LICENSED TO STEAL”. After making arrangement with their office they decided to disconnect 6 business lines without any notice and basically shut down an entire business. Customer service is horrible, I’ve had many problems with them.. this is not the first time. I have been with this company for several years paying $500 a month and have never been late on any payments. How do you explain this? AT&T is all about money, they don’t care about you, especially during this difficult time when everyone is coming together to help one another. Do not recommend. This company is trash.

I ordered a new phone online on Friday evening 5/8. I was. told it would arrive at my home Tuesday 5/12, it didn’t arrive. It wasn’t attempted to be delivered. I tracked it on FedEx and it told me it was requested by AT&T to be sent to Texas. No one that evening could tell me why. AT&T trains call center Employees to apologize, over and over, it’s overdone and lacks sincerity since they don’t solve just apologize and without asking gave me a $25 credit for my inconvenience. The phone was rescheduled for Friday 5/15, never came.

I had service for 13 days and then got a bill for 350 dollars. I called, canceled my service and was told I needed to pay only a 150 restocking fee. 3 months later I'm still fighting with this deplorable company because now they are billing me 534??? The absolute most disgusting company ever.

We had DirecTV for just under 11 years as well as internet services. Once the billing statements got to be too much to handle financially we cancelled. I tried to cancel immediately but was told I could not as I had already paid for the month. I called back and was told everything was taken care of and there was a 0 balance. That has been 6 months ago and probably 50 phone calls and countless wasted hours on the phone to only get a different answer each time. Long story short we have now been sent to collections and I will take legal action even though I only had to pay $160. Suing and winning against this corrupt company will give me way more satisfaction than just standing by and doing nothing. Beware DO NOT TRUST AT&T -IT WILL BE A NIGHTMARE TO DEAL WITH!!!!

I called AT&T in November 2019 to cancel my internet service, because of the high price. They transfer to the retention department and they offered me a free Galaxy S10 for each of my accounts to stay with them and move my wireless service from T-mobile to them. Huge mistake!! My first bill included the installment plan charge I called again several times and the answer was "oh you have to wait 3 months until they adjust your bill after that they will refund the money". 6 months passed and now they are telling me that they have no records of that promotion and I have to pay the phones (4 of them). Now I'm totally out of budget. Stuck with 30 months payments that I didn't sign up for. My ADVICE to you is... READ every single word on the terms and conditions and tell them to send you everything they promise in writing by email. So you'll have proof of it. It looks like we are dealing with a tricky company that wants to steal money from you.

Stupid and Worst network provider with frustrating customer support team. I ported from T-mobile in the month of October 2019 and bought an Iphone 11 pro max, till today didn't receive my promotional offer of $300 credit to my plan. I spent hours in customer care calls and hours with AT&T chat. No one is helping me with the promised promotional offer during the Port in. Such a stupid Network provider who cannot keep up his promotion too. I strongly recommend don't trust in AT&T promotional offers, it is such a shameless provider whose customer support team will end the chat whenever they cannot answer our questions further.

I called in regards to a BOGO offer back in July. I gave the price range that my budget would need to stay in and the lady helped me. My bill was always much higher! Now I’m told I did not get BOGO. I am stuck paying for the extra phone and will now be out of my budget for the cost of the second phone. I have called and spoke with everyone possible and they have all stated it was not my fault, but nothing they can do at this time. I will no longer be able to trust these offers and will be looking for a new wireless carrier!

The customer service is absolutely incompetent and as a result I am being penalized. My wife and I decided to transfer from Verizon and take advantage of the trade in promotion AT&T offered in February. The promotion was if we were to trade in our devices we would receive free phones from AT&T. The transition was initially seamless until it was time to turn in our phones. A tech arrived at our house and set us up on their network. I then asked if he would take the old phones where we trading and and he said he couldn’t and that I would need to call AT&T for those instructions.

Horrible Company!!! SO I upgraded my account due to At&t having a promotion buy one 11 Pro max iPhone get one iPhone 11 free and also added 2 lines to my contract so for that rep advised I will get another iphone8 free. So I then received only 2 devices the iPhone 11 and the iPhone 8 but missing the iPhone 11 pro max. So after a few days I called At&t to find what was the delay. Then I get that according to their records I never ordered it. Meanwhile that was the main reason of me upgrading my account and rep told me, "Oh in order to get the deal you will have to redo the order, pay taxes again and return the first order. So I am like, "Great. You guys screwed up but then I have to pay twice".

It’s been nothing but headaches since switching over to AT&T wireless. The wireless service is horrible, billing is super confusing, website is terrible, mobile app and is not user-friendly at all. I called today to speak with a rep. Waited over an hour only to be transferred to the wrong department. When I finally got to the correct department, the lady on the other end hung up on me because she had issue hearing me. No kidding. Your service sucks. No call back. Terrible company. Glad to see the CEO get canned.

Live 1 mile from the AT&T store and only have gotten 1-2 bars most of the time on my phone, tried to cancel my prepaid for 2 months now, on hold 4 times over 2 hours each time to talk to a person to cancel. Went to store today, they tried to call an online also could not get thru. Wow this is a cell phone company and can't get on net service or a person on the phone. There is something wrong here. Finally went through my credit card co. and hopefully prepaid will now be paid. Will not ever deal with this company again.

I am having the worst experience trying to get help. I lost my card and had to register my bank info. for payment. They only let me use $10 ($2 per day plan), and then let me stranded saying they needed 7 days to develop a relationship with my bank. Meanwhile, I couldn't order medicine with my phone, work, or order food as I was shut in. My sister tried to use her card to pay for a $50 plan but it ended up taking her money twice, and refused to give me phone service. I only have $1 left on my account which means tomorrow I will become totally disconnected from the world. This will put me in extreme duress. I am devastated. I HATE AT&T, they don't care about people, just their bottom line.

I've been dealing with an AT&T issue for well over a year now and their customer service is so terrible that I have no idea how they can legally operate this way. Basically (and this has been confirmed to me by the their Loyalty Department) an AT&T employee can offer you ANY promotion regardless of whether or not your account qualifies, and though you have been promised a certain rate, you will not be billed accordingly, and there's nothing you can do about it other than cancel your service.

I placed a order with AT&T for Samsung S20. The first order I place was $20/month for 30 months. They cancelled the order and asked to place another order. Now they are asking $33/month for the device. Basically they were trying to cheat people.

My order kept getting cancelled for no reason and then they would up the price as the “deal was expired”. I was specifically told it would not get cancelled the second time but did. We would call and the people were so rude and tell us there is nothing they can do and they didn’t care if we took our service elsewhere. Definitely a scam. Don’t have a deal if you’re not going to fulfill the order.

My phone was suspended 3 times in two… My phone was suspended 3 times in two weeks because they made a mistake and put my phone on the blacklist. Had to go through customer service three times and they finally decided to make an internal case to fix it. They told me to wait 5 more days. So I basically didn't get to use my phone for almost freaking 2 weeks and now I need to wait 5 more days. I typed that to the Supervisor named Leonardo. This ** disconnected me from the online chat.

Stay away from AT&T.... I recently signed up for AT&T services 1 week before this pandemic at my local Walmart and since then what I'm going through is worse than quarantine. The agent who signed me up overcharged my account hundreds of dollars and it has been an ongoing battle. AT&T has been no help. I will continue to post on every social media site and go to Walmart everyday once things get back to normal to make sure no one goes through what I'm going through.

In the store with son had paid off phone. So for his birthday, we were doing the buy one get one free. Well, we were told if my son did not like the VQThin-40, we could return phones. So, my son was made fun of by his friends who had Apple Iphones, bc he was unable to mms message with them, basically mms/iphone shamed. So, we went back to the store, and the clerk who originally helped us and said we could exchange the phones to the iphone 10XR said, no! The clerk then told me instead of a $35. restocking fee it was a $45. restocking fee. So, I returned both phones, and was promised that the new phone number would be automatically disconnected!

AT&T company when it comes to selling their plans and insurance phones etcs they are really nice and good but when you really need them for bill matter or insurance claim they try hard not give to you.

All cell phone providers seem to be the best when you sign up as I have had Cellular One, Verizon, and AT&T twice. Currently with AT&T, and am regretting that I ever made the switch back to them. Their customer service is a joke, and when it finally gets escalated, that is even a bigger joke as they do not care. What makes it worst is that I am on a business plan and after I signed up 28 months ago, I have never heard from my rep again.

Very spotty cell tower connections throughout the San Francisco North Bay Region. Cannot receive more than 1/2 to 1 reception bars at or in my home office. Very dissatisfied. Prices are usury but typical due to lack of competition in the United States. Monopolies like ATT are very powerful.

There are a lot of offers out there with better prices and phone upgrades. I shouldn't have to chase them. Doesn't ATT want retention? We have been with them for over 8 years. I guess we are not their priority. Please allow other providers to send us offers.

My phone bill just went up. Lost my discount, don't know why. Got charged for upgrade, I did not order, with my Internet service. Can't reach Customer Service. Even when you do they are no help. Dumping them, going back to Verizon.

We need to get organize and fight back AT&T for wrongful collections actions. Turning over accounts to collections and have those collections agencies destroying credit and file wrong numbers to your credit score.

AT&T has always given me the best rate. I have been using them for over 12 years. I remember when I had my new iPhone, many years ago, and the screen broke within a month. AT&T was so kind to give me a credit to purchase a new one. It was not their responsibility, nor did they have to do this, but I would never change my service to any other company. They have always been there for me, and I will always be their devoted customer.

They charge me charges that I shouldn’t be charged. I have to call them every month to change my bill. It is a mess. They put stuff on my bill that I didn’t ask for. I’m sick of it. Customer service hang up on you 76 time before you can get to him.

I had ATT wireless for almost 20 years but then I was tricked by a snake oil door to door salesman for Sprint... That was a huge 2 year mistake of poor services and lies... Couldn’t wait to go back to att except for the fact they are too expensive but you get what you pay for in this case.

I love the service, have never had any problems. Very few calls dropped. However I do feel their plans are expensive compared to others. Customer service is also good. Selection of phones is very good.

I have been an AT&T mobile customer since AT&T was Sun Com. I have purchased many phones and various plans from them. I have always been treated with courtesy and respect. I have had many times when I have been offered more efficient and lower cost plans.

I have been with AT&T since high school. Still have the same number. I'm 39 years old now, you would think a person been that loyal for so long and his family they would offer a special deal or give them some breaks here and there, but no that would hurt their millions and yet you're one day late on a payment and they already threatening you with cuts off and stuff.

I'm on a family plan with unlimited data. Even though it's a little pricey, I really enjoy not having a shared data plan and accusing other family members of using too much data and having pricey bills. It really alleviates that stress.

I do not like the idea that AT&T initiates a new service agreement period whenever a change is made. It makes me feel like I am being held hostage. To upgrade the plan or to upgrade a phone a new date becomes effective. I think they would have more customer interest if they stopped that practice.

I was told when we did our contract that I was getting a buy one get one Galaxy S9 phones. Yet they have been charging me for both phones for over a year. I just discovered this and when I tried to call, customer service isn't answering due to the Covid-19 outbreak. I google this issue and there are thousands of complaints for the same issue. Everyone gets the same excuse, that "that special expired they day before the contract was processed." How are they getting away with this?

I have been an AT&T customer since 1998 and I have never been more dissatisfied with the service or lack thereof.. Last Sunday (4/4), I went online and placed orders for 2 iPhone 11 PROs. For some unknown reason the transactions were flagged as potential fraud and cancelled. On 4/8/20 I called AT&T customer service and tried to reorder. However, I was told I would have to purchase at a store and provide government ID to verify identity. I argued that this was impossible since all AT&T stores by me were closed. I requested to speak with a supervisor to sort out the problem. I finally was transferred to a representative that overrode the fraud hold and ordered one of the phones. However, the order was incorrect. I asked for a phone with 256 GB, she placed an order for 64 GB. I have called her back and left messages, but she has failed to return my call.

I love the company. There isn’t much More to say, try them and see if you like them. Seeing is believing. They have plans to suit all your needs. Easy payment options and great plans to choose from. They are the leader in iPhones.

I have great service. I used to have another provider but I used to lose signal all the time and it wasn't cheap. So now with my provider I have service and haven't have any issues on signal or anything. Plus I get my devices and on a way that I can afford to pay. Am happy with it maybe a little annoying with you call for service. That's why I normally go to the store always get the help I need so that is a plus. Thank you.

I have a pre-pay plan that works for me. The only way to get any customer service is to go to my store. If you call you will be on the phone for a very long time. My first experience at the ATT store was awful. I purchased a new smart phone, my first one, and the man that waited on me told me that he could not transfer my phone numbers. He also didn't show me anything about the phone. I called the next day and talked to someone else and she told me to come back to the store and she would help me. I went in and she was very nice and helpful. I also talked to the manager of the store and made a complaint about my first experience. If I need anything I always call ahead and make sure that the woman who helped me is there. It seems that there is not a lot of good customer service at a lot of stores these days.

Customer service over the phone couldn't be worse. Going to the "store" is just fine when dealing with a live person. But over the phone is terrible. Right now during the Covid 19 crises they've shut down their offices and all customer service on the phone.

I feel that At&t helps with flexibility pay towards bills wireless and internet and has been a big help for not just only me my family and also they have excellent very helpful customer service. That's why I will always be a At&t customer and recommend to become a service provider to those I know to switch over if there not one already.

Biggest problem is changing bills and frequent price changes and discounts tricks. Service is non existent. Frequent transfers and long holds make it difficult to get a response. The staff keeps asking same questions instead of answering the question or addressing the problem. The staff in India and Philippines was completely useless as they have no authority to address issues.

It's a decent plan but AT&T needs to reduce the bill or have more option to select from the plans. Also AT&T should give more benefits to existing customer than new connection or the porting from other careers.

Service is costly and I have times when either my internet is slow, or I have no service at all. This is very frustrating given that I pay nearly $100 per month for this service. However, phone and internet service is typically pretty good the majority of the time.

AT&T offers great coverage and phones. However the plans are very expensive. Why do they charge for smartphone usage plus the plan? If Cricket, T-Mobile, or Straight Talk can charge one flat rate they can also. Visits to the store have proven that AT&T does offer great customer service which is always a plus.

I honestly dislike all the larger cell phone companies. Sometimes the wait is too long. Sometimes the customer service rep is not very knowledgeable. Sometimes you have to deal with accents hard to understand. I dread ever having to call.

I would recommend AT&T. Usually have a pretty decent experience, the options are fairly decent with what you can choose from and the devices are pretty great as well. Biggest downside is their prices on accessories are ridiculous. Inflated prices on every piece of accessory in that store. I could literally buy things from Amazon or Walmart at half the prices they offer. Other than that, they have great deals on phones! Sometimes they'll even have buy one new phone and get the other half off.

Questions about bill; one hour to get to correct person. Then he said he’d have someone call in three days. Also, he pressed me to pay my bill right then. Multiple times. Even though that was not why I called him, and bill was not overdue.

I have been with AT&T since 2002! Have switched twice and within 14 days returned back to AT&T! Verizon is expensive but I hear their service is exceptional. For me AT&T has been great as it is for personal use and not business.

I hate having to call customer service. I feel like I'm on hold forever. When I finally get to a live person they typically are very hard to understand, they don't listen to my concerns, and because they don't listen I end up getting angry, screaming and hanging up. I typically waste hours of my life dealing with them. There are far cheaper companies and as soon as my phones are paid off I'll be switching to another company.

AT&T has been great. My only concern about them and other telecommunication companies is not providing clear package info up front. Because of my inability to get good info, I ended up with home internet service from another company & TV streaming from yet another. Also, I'm a retired single person. All the promos target families of four.

I have had AT&T phone service for about 12 years and I have been very pleased with my service. I haven't had any problem so far and so I would highly recommend AT&T to anyone who is shopping around for the best phone company to go with. I plan to stay with AT&T as long as the service I'm receiving continues to be great with no issues.

Nothing to complain about. It works without any issues, ever. My calls never get dropped. No issues with customer service either. I’ve had AT&T for a very long time. I only wish their home internet was half as good as their cell phone service because their home internet service sucks.

Customer Support is dismal and a failure. The network is non-existent in some parts of a large metropolitan area city of Denver, CO. The nickel and dime aspect of everything I need to utilize my mobile phone for work is not financially acceptable for me.

I am happy very happy with AT&T. They have improved their customer service, their plans are competitive, and they are very willing to work with you on pricing. Their service is very reliable and their technical support people are great. I have been with them since I got my first mobile phone, and I plan on staying with them.

Nobody can ever hear me on my phone and when I called to complain about all my drop calls and not being able to hear or be heard I was told to buy a new phone. Why should I buy a new phone if the problem is with the service?

I have had ATT for many years. Have had problems, but they were fixed very quickly. Today, problems have been when every other ATT customer was without service. My previous was so bad, I guess they made ATT look better. I am satisfied with ATT, but think costs are a little high.

Very satisfied with ATT and my experience as a newer user. I like the simplicity and generous offer for unlimited data, calls and texts for one low price and no hidden fees. If I have ever had any questions, Customer Care is always willing and able to assist me immediately. I am thanked for my business and made to feel appreciated as their customer. Never any dropped calls or clarity issues that I have had with past carriers. Decent selection of phones for both prepaid and post paid accounts. I was unsure of switching to a prepaid service provider however it has been a seamless process and I see no difference in post paid versus pre paid.

AT&T has a great unlimited text and call plan for a reasonable amount. Their customer service is great (Although I have an AT&T store in my town so that helps). They have an online chat system that has also been extremely helpful in sorting out issues.

We’ve had AT&T for yrs. But the past 3 years have been the worst customer service I have ever had from this company. We went to do a free upgrade on our phones. They placed our order as a BOGO. Two NEW phone numbers, then one phone on back order. It took six months, two trade in’s lost! and uncredited. Huge mess, everyday on the phone, representatives you could not understand nor could they understand us.

AT&T sucks; they are charging me a great deal of $ and I barely use my phone, my computer, or my TV service; there are special cheaper plans, but they are not being provided to me and one must wait interminably at phone stores to talk to representatives.

Good service but the price is very high monthly. I need them for their overall coverage in Canada and the US especially for my iPad use in Aviation navigation. The coverage on the ground in Alaska is spotty but airborne is good.

Inconsistent customer service is my biggest pet peeve with AT&T. First are the authorized reseller locations. These places are the worst!! They hire inexperienced staff yet rarely provide formal training, and pay them based on commissions. I have consistently found these employees to be incompetent with any customer service issues. Next are the corporate stores (company-owned). They are consistently the best!! These employers are well trained, reliable, and almost always willing to go the extra mile. Last is 411 or any 800#. With these, it’s a crap-shoot of the kind of service you’ll get. I’ve even hung up on an agent and called right back, just to try my luck with a different agent.

I've been with AT&T for over 30 years. I'm in an area now with practically no coverage and no options. I have to use WIFI (with another provider) to even receive phone calls in my home. When I ask about improved coverage I'm told there is nothing they can do, not even reducing my plan fee to compensate for the lack of coverage. I live in the Houston Metro area. There is no reason I should not be able to use my phone.

AT&T has good cell service. I've never had a problem with it. The service plan pricing has went up over the 10 years I've had the service. I recently called them to see I could get my bill reduced. They were able to reduce it by $60 bit after 2 months it went back up by $40. So I'll have to call again to see if I can get it reduced.

The reception in my home is spotty. Have asked about this numerous times and they keep telling me they are working on their networks and to log when we are having trouble. Too many dropped or unreceived calls and too many instances of not being able to send or receive text messages.

I am writing to you today with complete dissatisfaction, I would like to tell you in detail about the poor experience I had with AT&T and how disgusted I am. Friday 04/03/2020 7:33am I placed an online order through your website for 3 new phones, new lines and porting 3 numbers from Verizon Wireless, 04/03/2020 7:49am I received an email from AT&T stating that there was an issue with my order and I needed to call in to resolve the issue. I immediately called 8:03am for 33 minutes to find out that you weren’t opened yet. So I waited until 9:18am Eastern time to call back again, was on hold to connect with someone for 26 minutes, I thought that was bad… That was nothing compared to what I have to tell you later on, but in the meantime I saw there was a chat option; unknowingly it was not even for AT&T but it was for Enjoy; the delivery service, which told me they don’t have my order and I have to talk to AT&T.

For the most part, AT&T seems to have more coverage in all areas of the San Fernando Valley than Sprint and T-Mobile. I always compare the amount of Bars I get versus the people with the companies, listed above, and am proud to have service when others don’t. I know that theses companies own smaller companies and I always wonder why they charge less and advertise for the same plans.

Plans keep changing and what was once available no longer is. Example: used to be able to add international for a set period of time; they will no longer manage to a date range. End up paying for more than I want or use. Customer Service is very spotty. Hard to get something resolved in a single call. Trying to cancel one phone was horrible - unbelievably it was super easy to add the phone with automatic payment out of my bank account (no proof of identity was required) but to cancel took an act of God. Ridiculous.

Service is spotty in some areas of upstate NY. Great phone selection and customer service is usually pretty good. ATT Mark the spot comes in handy to have spotty areas marked for them to check the area for any outages.

I have been with them for years. I haven’t been able to find a better plan for travel in Europe...and I have tried. I check every couple of years and still stick with AT&T. Highly recommended if you don’t want to carry two phones across Europe.

I have used AT&T as my cell phone provider since 1997. Very pleased with their plans, customer service, value of present plan, when I have needed assistance and visited their stores I have been well taken care of, taking the time to explain what I needed to know and teach me because I am not a technology savvy person.

ATT was, in our opinion, the best phone service provider with the best customer service until the purchase of DirecTV. From that point on, customer service went straight downhill, much to our disappointment. We will probably be switching companies within the next 3 months.

AT&T has been a good phone carrier, I don't really have any complaints, though most seem to be the same. I haven't had any reason to troubleshoot, though, so I can't really speak to how well their customer service team operates. I recently switched to AT&T from Verizon because I was not satisfied with them. I suppose I am getting a bit more for my money with AT&T (unlimited data including hot spots).

ATT's customer service is not consistent: sometimes excellent, sometimes terrible. Plus, the billing is bizarre. I have no idea how they charge for cell-related services. I ask, but it's impossible for me to understand.

When looking for a service at AT&T they will lie to you about the plans. You are quoted a price, yet when your bill comes it is much more. The service fees and tax fees are ridiculous! Service is terrible, going through customer service is as bad as trying to get through to the IRS. You are transferred so many times and put on hold for so long you finally give up. And the free gifts that come with buying a new phone is the biggest joke. The free ipads with the Samsung was like a gift come true. The gift was an extra $100 a month. They are deceiving and cannot be trusted.

Customer service are also unpredictable because they can hung up the call pretending that it was lost when they don’t like it what you one is telling them.

All cell providers seem about the same. I went with AT&T because of the lower cost at the time. I pay about $43.00 per month prepaid card with no limits (or least haven't been charged any extra.) I have been with most other carriers through the years.

All I wanted was to get the $300 12 month prepaid plan on my BYOD and port in my current cell number. What I got was a sim card I couldn't activate online or by phone and hours trying to get a person on the line just to transfer me to another place to hold longer, which was beyond my patience. I then tried ordering a second sim card with the $50 prepaid plan, since I was never charged for the first anyways. I followed the instructions on the packaging to port my number, which was to call 611 from my activated phone and ask them to port.

I switched to AT&T from another major provider that I used for many years..I was worried the service would be limited in some rural areas..I was surprising thrilled when I realized I was able to use my phone in not only those areas but anywhere I went even Canada!!-with no roaming fees..and no long distance charges to Canada or Mexico..I have since had mostly all my family and friends switch to AT&T...we are all so glad we did..Saving tons of money on our plans and far superior service!!

The cost is much too high. I see ads for ** for a fraction of what we pay for AT&T. I don't understand how the prices can be so different. I have no complaints about AT&T except for the price.

Reception in whole is good. Customer service by phone is adequate, overall plans are pricey a bit on the high side. Once committed to a plan there is no incentive by the company to allow customers to choose less costly plans. Overall reliable service at a premium.

If you need more than minimum tech support you end up struggling with people who do their best but whose English language skills are not fully up to the job. Also, they often don't know the answers to simple questions such as how to call to the US from Mexico when you have 3 country calling, necessitating a trip to an AT&T store, where they don't know the answers either!

I love my Phone Company, they are the best. Whenever I had an issue I was always able to speak to a representative who that was more than willing to provide outstanding customer service. The Company is always going above and beyond to keep a smile on my face, I love when they are able to find me savings on my plan.

3 lines 9gigs was told $160 a month. Bill ended up as $192. Called customer service and got nowhere. Told I could change carriers but need to pay in full the phones but can not use the phone with any other carrier.

I've been with AT&T for over 20 years, just recently added DirecTV because couldn't stomach the cable prices any longer. I would say overall I am satisfied with them as my provider. I very infrequently have connection issues or dead spots.

AT&T has very few dropped calls. I can get a signal everywhere but the Davy Crockett National Forest in Ratcliff, TX. The equipment allowance was reasonable when I went back to them. When I used Sprint, my data almost never worked when I needed it too. When I had Verizon, they were too pricey for my family. Now, the prepaid plans are horrible for all of them including AT&T.

I like that AT&T has great coverage, good international roaming and quality customer service. I don’t like that the plans aren’t more flexible. In the long run it’s cheaper for us to go unlimited on everything even though it is not needed on many of our devices. If my small business would benefit from this I’m positive others would as well. We understand that they need to make a profit, but customer loyalty goes a long way. If a better deal ever becomes available we would jump ship in a heartbeat.

I want a lower monthly plan but also unlimited data, but also fair service. No drop call. We have 2 phones with universe plan to help bundle deal but we still pay over $300 a month. With times like this stuff I would like about $250 plan with phone & internet included.

I have had problems with them for nearly a year now. When I signed up for auto pay for the buy 1 get 1 on the Android s10 phones, we had no problems at first but then we've had countless issues. First I couldnt get my AT&T app to work. Then I even switched my card card because the autopay wasnt working. Then because autopay wasnt working I got charged a late fee and my bill has been all over the place. Honestly I'm looking around at other providers and may switch after we pay off our phones. I'm tired of the runaround and constant screw ups in services.

In January 2020 I overpaid my bill, by adding an extra 0 on the end of my payment paying roughly $2300 vs the $230 that I owed. I called on 1/17 and asked them to process a refund. I have since had to call multiple times at least 5-6 and I'm told a different story or policy each time. I've received 4 different confirmation numbers. I've been told multiple time frames to wait. First it was 5-7 days and it would be deposited in my account, then I was told to wait another 21 days, then on another call I was told that I would receive a check in the mail by 3/21. I had to call AGAIN on 3/27 and was told that my request was not processed, but they were just deducting from what I owed each month. So essentially, I feel that I was lied to each time I called.

AT&T has been very good to us, my daughter got us in and we have been very happy with all compared to other companies around. Customer service is very helpful all the time. Every time we call instead of using the online site we get help.

Customer Service sucks. No one seems to be able to give you a answer as to who can give you a refund or a correction when you have a problem. Whenever I call to complain I have to talk to a minimum of at lesser three or four Agents including supervisors and they still aren’t capable of giving me a credit without filing a report escalating the complaint. I get so tired of calling in and explaining to 4 or 5 people the same issue over and over without a resolution!!!

We are happy with the coverage most of the time but not happy with the price per month. Other carriers in our area charge less so we are thinking about switching to another carrier....

Expensive for our plan and limited options to adjust that could make a difference. Customer service is not always easy to work with, mixed messages. Most of the time our service is great but could be better (dropped calls, cutting out) and we live in a city.

Good service at a hefty cost makes me keep on going with AT&T since the past 18 years. I have never received a break during these long years if subscription with them, nor any incentive. Isn’t it time to pay back a faithful subscriber in some way - big or small. Thus would be deeply appreciated!

We scheduled for AT&T service and waited for a week for the appointment. In that time, they lacked common sense to find out that they would refuse us service because the previous owner had a delinquent account. Not even water or electric utilities do such a horrid thing. What does my service at my OWNED property have to do with someone else's account? Not a thing! They wasted my time from the time listening to the lies and half truths by their sales person, to the time wasted with the technician and customer service on the phone trying to figure out why they denied service. I was asked by the AT&T customer service "Do you have contact with the previous owners? Can you call them and ask them to pay and close their account?" ARE THEY CRAZY!? When did I become their accounts payable rep where my pay was to be granted service? TERRIBLE practices and one hand knows nothing that the other is doing. So ridiculous!

Over 25 years as a customer and they refuse to give me the good deals they give new customers. I pay over 600 dollars a month for 4 phones, they won't change my plan to the all inclusive lower cost that new customer can get.

AT&T is all sales & advertisement that they don't honor. Overbilling & false advertising. The worst customer service and even the managers help. A very greedy company. Who charges $85 for service then charges $40 to have a phone on that service. Beware!

My wife and I have been with AT&T since we first got iPhones back around 2008 or so. We are grandfathered in and we don't use much data, mostly talk and text. That being said, our bill has gone up in small increments once a year or so because they keep giving us more data that we don't want or need. We've checked around and it's still the lowest price for us both on a fixed income, so we stay with them.

I’ve been a customer for over 20 years. The customer service, products/plans & coverage are great. Yet over the past 8 years they have continued to raise their rates on various products. Today there is great world wide telecom automation, these large companies should not be charging a premium price, especially when you bundle!

They have the monopoly. My calls are fine but it is all too expensive and zero customer service. In fact, currently you are unable to talk to anyone or reach anyone via online. The government should regulate all cell providers and make it very inexpensive to use a cell phone.

Coverage and speed is very good. I could only get my last Samsung active in black. That was a disappointment. The selection of models of phones is very good. Most of their selection of phones are the more expensive, top of the line models. I really enjoy all the features for blocking spam and phishing. I do wish the e-mail to text had a spam filter. I very much use the e-mail to text feature for alerts from my home network and I am glad to have it. ATT phones are very open for apps. Other vendors will not allow OpenVPN on their phones, but ATT does not mind. I will renew with ATT when my current contract comes up.

They lie about what promotions they can give and then change the promotion at the end of the process. The customer service agents are rude and do not give all the information you need. They also do no listen. They do not care about the customer... they are too big to care.

I like AT&T because of service is most everywhere in the USA and in Mexico as well and that's very important to me because I travel a lot between this two countries. I got friends that travel quite a bit to South America and also have AT&T as their carrier and they are happy they can always call home with no problem. The downside is that AT&T is quite a bit expensive than T-Mobile, Sprint & Verizon. I’m hoping that with technology as advance is nowadays there will be someone else besides AT&T to give the same broader service and be less expensive.

Bait and switch, I was told monthly bills would be a certain price by two different reps and the monthly bill is $30 higher. Despite three attempts they did not set up my autopay which would have saved me $10 per bill. After 36 days of service I have received 3 bills. They told me the contract period was for 24 months when it is actually 30 months and their service is terrible. I have one bar.

Don't have good prepaid options, expensive unlimited options compared to other providers. Another issue is customer service where they do not care how dissatisfied the customer is, they will be sticking to what they know.

Took advantage of an older couple. Bill continues to rise monthly. Always has an excuse of why it's rising. Data slow even when you have their 5G with full bars. If you don't have wifi it's not worth changing over. Will be going back to old company.

The Bills are high. The upgrades are too far apart. The unlimited plan is great though. Very expensive. Customer service is good if you get the right person. Been with AT&T for 3 years and they don't fix any of their issues.

Less than helpful. They lied when I signed up, had it in writing, refused to honor, charged me more. Worst of all, they are going to charge me $150. for equipment return, when I can't leave my house. I'm a handicapped senior on oxygen 24/7. That $150 is my grocery budget for the month. Where's the help from big companies during this terrible time??? Just Criminal and cruel AT&T.

I really like AT&T for the most part, sometimes the service could be better, but nothing compared to how bad Sprint is. I would highly reccomend AT&T to a friend or family member. Whenever going to the AT&T store, they are helpful and nice. And the rates are reasonable.

I have the AT&T prepaid service. Overall it has been very reliable. The customer service can be rude at times on the phone. I like that you can get help from them on Twitter however. It's very convenient for when you can't call them on the phone. Unfortunately I have to dock some points because the customer service reps are sometimes rude on the phone.

Have been a customer for 7 years. Great customer service, always a voice, not phone prompts. Cost of service hasn’t increased from start, still within a couple of dollars from start. Have not had any interruptions or dropped calls in service.

I have been with this company for about 2 years, I have internet and television service with this company. I am not totally satisfied with what they charge; however they have been willing to work with me when the rate goes up, and even if the promotions have passed, they will go down on the monthly fee somewhat, The internet service is good, and I get some good channels. Also they are courteous to me on the phone when I call: so I feel that it's okay to continue having service with this company.

Filed a complaint with the FCC and AT&T's Office of the President contacted us and issued a full refund.

Vanessa ** is the best! She’s the reason why I recommend switching to AT&T to all of my friends! She has an innate sense of customer service, exemplary social skills, and will not stop working until she has tried every possibility in her power to keep her customers happy. The bare minimum simply will not suffice when it comes to her work ethic.

I have unlimited Data plan, my bill is around $200. Monthly. I just received a bill for over $37,600. They have unauthorized changes my plan and bill me $1000. Also made me pay full price for BOGO phone.

So I just ordered an AT&T service for my new home. I don't like Comcast because their service sucks so I switched over to at&t. Well, the salesperson said that my plan was going to be 80/month and he said that I can use my own equipment. He lied. With at&t you can not bring your own equipment so that means you are required to pay $10/mth a year with is $120.00 a year and you have to pay that every year for the entire time that you are with at&t. I do not like those unnecessary fees when you can purchase a router and modem for $120.00 that works better than theirs and I only pay the fee one time. I am in a contract for 1 year and I will make sure to pay my bill but I once I finish my contract I can promise I will not be back at at&t.

During this pandemic, I've had to work from home... this is by far the WORST experience I've ever had with any wifi providing company. My internet is not working but maybe 5 hours TOTAL per day. This is ridiculous. I've been on hold to cancel my service for almost 30 minutes. More than unhappy and will make sure I share my experience with EVERYONE I can.

I canceled my AT&T wireless service because the number was being sold to multiple third parties and I was being harassed with calls and texts. I paid the amount due on the plan in full and guess what? I was still being charged the monthly bill on the plan? I was flabbergasted when I saw my bank statement. What kind of a company is this? Cheats and frauds.

This is the worst company I’ve ever dealt with in my life. I decided to shop around for a new phone and considered leaving Verizon for a cheaper service. Well, you get what you pay for. I ordered my phone after they told me what my new bill and phone payment would be. I was so excited, until about 4 hours later when everything started going wrong. I noticed in an email they sent me the price was triple what they said I would be paying per month. After speaking with 3 different agents I decided it was best to cancel my plan before it even started. That took 48 hours for someone to be competent enough to carry out.

On March 17, 2020, I learned that my AT&T service was interrupted after I tried to make a telephone call. My auto-payment was successfully completed on March 16, 2020. When I contacted AT&T, after an extended wait time to speak with a representative, a representative eventually answered and informed me of an 89 cent (89¢) charge on my bill for an international call that I did not make. The representative did turn my phone back on and credited the 89 cents (89¢), but my service should not have been interrupted over 89 cents (89¢) during a Covid-19 pandemic.

I ordered a new device the iPhone 11 and iWatch. A rep walked me through the entire process. I gave them my personal info, credit info, as well as had to answer specific credit profile questions I would only know the answer to. I was approved for my products and they were to be on the way in 3-5 business days so I thought. Unfortunately I never received my products because AT&T did not explain to me that once they took all my information, all my credit information, and the funds for the order, that there was a "Back end verification". Following this back end verification, I knew nothing about, I received an email in the middle of the night stating that I had cancelled my order lol... But of course that was the furthest thing from the truth

I was quoted a new plan (we have a discount for my sister because she is a nurse). Weeks later we get a bill that is higher than ever! Come to found out many of the agents were clueless that ONLY Emergency responders discounts work on unlimited plans but not the nurses discount. They refused to honor the discount even with email proof of the plan change and quotes. We have been with this company for almost 12 years! Tell me AT&T, why is an emergency responder higher up than a nurse??