AT&T Wireless Reviews

Have been a AT&T customer since 2004, and I used to love their customer services. So I never thought of changing my phone to a different company. But lately, I have been having a horrible experience with ATT customer service especially removing a line from my account. I have several lines for my business and I had to remove a line. And upgrade another one from Galaxy Note to a XS/MAX. But after I canceled the line, I found out that the one line was never removed but instead it was added to the upgraded one. So now I have Two lines on one device which they refuse to correct being that it's their Error. Bill still shows as if I never removed it, it shows as if I have two XS/MAX.

I've recently resubscribed to AT&T internet and DirecTV bundle. I'd had both services before but allowed my DirecTV service to expire. I maintained internet during the expiry period. AT&T charged me more each month than what I should've been charged ($60 vs $50). When I chat online with a customer service representative for almost an hour, the representative essentially told me I was being charged the correct amount. I was able to locate my service agreement on AT&T's website after the chat session, and the agreement showed plainly that my monthly payment should've been $50/mo for internet. This was in Sept '18. I'm not sure why I didn't just give up on AT&T then, but fast forward to Feb '19 and I re-subscribed to Directv. I've had nothing but issues since. I continue being charged each month, more than what I was quoted.

I have been with AT&T since they purchased Cingular. I have four phone lines and four iPad accounts and spend a great deal of money every month for the service. I am deeply disappointed by AT&T customer service and could not have believed that such incompetence was possible at an enterprise of this scale and importance.

Purchased a buy one get one iPhone promotion from them. Was receiving the correct credits for a few months then stopped giving me credit on my bill. Called over 5 times in 4 months and cant get a answer from anyone one why I'm not receiving correct credit. I am a long time customer who is highly disappointed.

Not enough room for all of the gory details but AT&T made a mistake on my bill and repeatedly blamed my bank. After numerous calls back and forth & hrs of time wasted they admitted it... I am so angry over numerous calls and hours of wasted time AND that they would not connect me with a supervisor! I finally google how to get a supervisor and I spoke to one today who put me in touch with a Customer Loyalty rep. The Customer Loyalty rep told me to get over it. Imagine that! A loyal 20 year customer and their mistake causing me hours of wasted time and she basically says get over it. Worst customer service EVER! If you are thinking about AT&T JUST DON’T!

Went into your Carle Place store, Long Island NY on Monday, 5/27/19. I was not able to receive voicemail on my iPhone X. The fellow who I was speaking with Ian, had an attitude when I asked him why I wasn’t getting voicemail. He immediately said it was an Apple problem!!!! I said, "No it isn’t, when I call my number it gives an ATT message that there is a problem with my voicemail." He was sitting on a couch, didn’t bother to get up and was very disrespectful. He had an attitude from the beginning. Did not even attempt to fix my problem!

Customer service with AT&T is truly an absolute joke. There ain’t no such animal!! They must make a fortune by just plain lying to customers phone call after phone call after phone call (etc.). You can spend MANY hours trying to resolve the most mundane, trivial issue you can think of without ANY consistent or least bit satisfactory reply or answer. Ever tried to get a callback from these bandits? PLEASE do not hold your breath! Ever tried to get a callback number for the person you're talking to? Again, best of luck to you! Ever tried to get an identification number of person you're talking to? Again, best of luck. They undoubtedly have these people on a bonus system - the more they cheat or screw their customers out of the more they paid. Sorry to be so negative but after MONTHS of trying to get over billing questions answered or replied to or waiting for callbacks, etc., etc., etc. - you certainly understand the total frustration.

EVERYTHING that I was told by customer service has proven to be untrue. They have not provided anything they said they would. Not just one cust. serv agent...all use the same SCRIPT (word for word). Finally got a supervisor after 3 calls and 1 1/2 hrs on hold and was told that "you agreed to contract and you are ** for 2 years." She did admit that the cust serv reps were being untrue, but AT&T takes no responsibility for the lies. I would not sign up/use AT&T Wireless again. Sad part is that I also have Directv and I have gotten the same lies and same "you are screwed" cust serv and supervisor response. NEVER AGAIN!!!!

@AT&T beyond frustrated with your customer service. I called in March and was told about a new promotion. I asked more than 5 times that by accepting the promotion I would not be tied into a 12 month contract as I was moving in June. I was reassured I would not be. Now I am trying to move and being told I am locked into this contract regardless of the misinformation I was given. Spoke to a supervisor who told me she would pull the call but it would not change a thing and if I were to change or cancel it would be $150. I have been a loyal customer for years and can not believe I was told you will not stand behind what a customer service agent advised me multiple times.

Worst service in South Florida. Please be careful. AT&T's customer service is now beyond HORRIBLE. All the towers in South Florida are degraded. There are blackouts everywhere. I never have more than 1 or 2 bars. Many times no service which affects my safety. The WiFi went down nearly every weekend and was too slow to stream Netflix most days. They will not take ownership of their inability to provide working service. I have wasted hours on the phone with their tech support and customer loyalty. Still no ownership of their mistakes and not following through on their end of the contract. Please avoid them and save yourself so much trouble and wasted money.

I have never dealt with any company so incompetent! For a communications company, they have absolutely no idea what anyone is doing. I could go on for days, but will keep it short. Trust nothing they say. I just got sent to collections for something they said was zeroed out three times..three times! The last lady had no record I talked to anyone previously!! I have literally spent hours on the phone fighting them on my wireless bill and Uverse and fiber bills. I got only half of the gift cards I was supposed to get. That is still unresolved. They said I couldn't get fiber to my house even though the person before me had it. 2 months later, I went a 1000 miles away and they were able to sign me up. Makes no sense!

Called over 7 times to get an overpayment refunded to me of $155 dollars. It’s been 2 months now and I still haven’t received a check. They would tell me a price and my bill was always much higher. I had an unlimited plan for 2 which they said would be 120 always ended up that my bill was between 165 and 179 a month for 2 people. I was stupid to pay this as long As I did before switching and going with T-Mobile.

I first started AT&T it was actually it was actually a good service. It is Stan Lee gotten worse seeing that price increasing. Perks are dropping. I need to go back, do the original AT&T, get rid of Cricket because they are focusing on money instead of quality service.

So we have been with AT&T when then they were called Southern Bell. We have cells and internet with them. Cell phones are great but internet for the house is horrible. They also will try and charge you as much as possible for as little as you get. For years we were paying 106.00$ for laggy 6 mb. per sec internet and fine considering we're out in country but since they have upgraded instead of letting or helping customers know that 12.0 is available for the area they choose not to. I am a songwriter and country music singer and recently have tried to use internet 12.0 and yet still laggy.

I have had awful experiences with AT&T. They are big cheats. They promise you something and charge you something else. Customer service numbers are worse. They all give you different information and want to sell their own promotions instead of helping me. They will increase your bill without informing you of the price hike. I am so disgusted dealing with AT&T. It has been very stressful. I have complained to Better Business Bureau about them.

Canceled my account. Today, I went to turn on my TV and I have no cable or internet. I called AT&T and was told that someone ordered my service to be disconnected. They verified that my bill was paid on time and that I did not request the service to be disconnected. The manager was suppose to call me back but never did. They also couldn’t tell me who placed this order. Needless to say, I got the runaround and still have no service. This is one of many issues!

They have not corrected my bill since November. I call and get nowhere with customer service. The worse company I ever dealt with. All I get is promises and lies from this company. Look at all the complaints and wonder how they stay in business.

We added Direct TV and Watch TV after being customers of ATT for years. I will not go into detail but it has been five months and we still cannot watch HBO on our program. Talked to every department possible and promises made and promises broken. Promises to call us back and no callbacks. Every time we speak to anyone there we have to explain the problem over and over again. No one writes anything down? Last time was today. Promised to get a call back by 7:00. Called back at 7:30 only to find out they closed two hours earlier. No one can fix this problem after five months. We are strongly considering to cancel all services and plans and switching to another company. If you are considering ATT, DON'T.

Spoke to 4 agents in an effort to switch from DirecTV to Uverse TV. Their systems don't communicate. If your account holder for each account is different, good luck getting them to do anything at all. There's no consistency across agents. One will ask for one set of information, another will ask you for something entirely different. This makes navigating the process insanely frustrating. They'll ask for your phone number every time but never actually update it in the system. I'm honestly not sure if it's sheer incompetence, a conscious effort to make switching or changing services different, or a combination of the two but AT&T customer service and the system they use are bottom of the barrel bad.

I have been a ATT customer since 2001, and I used to love their customer services. So I never thought of changing my phone to a different company. But lately (since last year, 2018), I have been having a horrible experience with ATT customer service especially removing the lines from my account. I had several lines for my family members and I had to remove a few lines when they moved to a different country. But after I canceled the lines, I found out the bill still shows those two lines. Anyway, it happened again now. Hard to remove lines, they are trying to get me more lines with no reason (asking if there is anyone need a phone), the service is horrible. I'm thinking to switch to a different carrier. Don't be an ATT customer! They are horrible.

I have been an AT&T customer for now almost 14 years. I have 5 lines with them. I spend an average of $450/month. Be careful with their taxes. There is a plan price that increases substantially after taxes. Also super careful if you travel internationally prices are high. Customer service is horrendous. Spend for 1 to 1.5 Hrs on the phone in each call. Always different agents or departments. They cannot follow up with a problem, nobody will ever call you back.

Be very careful when it comes to cost. ATT complicate billing statement to trick people who wouldn't pay close attention to their bills. This is one of the trick - they charge data package 1 month ahead plus prorate currently month on the first bill, I raised question about the charge and they promised it will be refund after contract ended. Two years later when contract ended, I contacted customer service through chat messages. First, the representative kept telling me the charge already credited, I asked him to tell me when and where it credited, he couldn't tell me and transferred me to a supervisor. Then the supervisor ended my chat message. Also, if you have a phone trade in promotion program, pay attention to see if they'll give you the credit or not. I had to contact customer service to get the credit applied to my bill because they did not include it for me.

I feel AT&T should be more upfront about cost. Holy cow I went in and got a $45 monthly plan, sounded good. But when you walk in place they don't tell you upfront about their hidden charge. I yes put phone on pay plan ok so that's $30 a month plus $45 for plan charge. So how in the heck did it got from $75 to $118 dollars. Yes this is how so 45 plan 30 phone payment, so the rest is taxes and something they say is a fee to use services. This shouldn't be allowed. Isn't that why we pay the plan price. Why are they allowed to gorge us like this... I unfortunately am stuck for another year. My other phones are surely not through them.

We have experienced several unfulfilled promises with our sign up deals. We have encountered repeated dishonesty with customer service and help that was promised by various customer service representatives over several months never occurred. The customer service has sometimes been rude, aggressive, and accusational even though my husband and I have always remained calm, factual, and courteous with them each time we requested their help. I feel very disappointed and would not recommend ATT to anyone.

We switched to AT&T about 18 months ago because it had better service at our house. At first, we were pleased with the service and had no problems. Then, we went into the store for a phone question. When we were there, we were asked if we wanted to switch to auto-pay to save some money. We agreed. The next bill was $40 more and then the next bill was $70 more. When I called both times, I was told that there was a glitch and somehow now our bill would be more. I asked to switch back to a hard copy and get our old price and that was not allowed either.

I made 4 calls totaling 4 hours of talk and wait times, I purchased a senior plan for my dad which after 3 months would be free of any contract as well as the phone would be free. As stated in the subject field, 3 agents I be spoken to who said it would be resolved and to date I am on the phone with the 4th customer service agent who “said she can get it resolved”. This is absolutely the most unprofessional company I have ever dealt with as a consumer.

Offered two iPhone 8 if we switch all of our services from Charter Communications. Promised 100 mps and etc. We switched and found out later that another line was added. This was not mentioned in the deal. Also, price quoted for Uverse went up from what was agreed to. We got slower internet, lost one of the premium channels and being charged for the third line. Fool me once shame on you, fool me twice shame on me.

I ended up just paying $180 because it was going to be turned into collections. This is after about 6 hrs on the phone with at least 10 employees and 4 managers each of which told me I didn’t owe the money - there was a pending credit that will post after the next billing cycle. Then after 3 cycles the credit never posted and got the notification it was past due and going to collections. The last manager I talked to said there was no pending credit and I had to pay it. She would not be doing anything else. Every call had a routine. The first person transferred me to the unified department and they would transfer me back to the department that sent me to them, I then ended up in the U-Verse department even though I never had U-verse. Then I would go to the billing department and finally ended up in the customer retention department after 45 minutes and no one could ever help me.

On May 10, 2019, I spoke with Briana, AT&T CSR, about an incorrect balance on my iPhone installment plan. She agreed it was an overcharge & assured me I owed one more payment & my 30 mos commitment would be fulfilled. On May 13, 2019, the overcharge was still present on my bill. I made another call to ATT & the CSR told me ATT charges were correct. He said it was due to the fact that I was behind 2 payments in 2019.

Let me begin with Customer Service is HORRIBLE. To have to listen to that computer help you "fix it" is painful/one time I had to go an entire weekend with nothing but my cell phone because the computer "fixed it" and would not connect me with a person. The tech even told me that is what happened. Whatever they did shut the whole house down when the only thing wrong was no Wi-Fi on my phone? But, my real complaint is the bill I received for my son's DirecTV in the house he rents from me. We cancelled the DirecTV and returned ALL of the equipment via UPS about 6 months ago. Just last week I was sent a bill from System which I assume is a collection agency for $51.66. If I was not told this was owed, how am I supposed to pay it? And if all the equipment was returned, why is there an amount due? He has nothing else in the house? The inefficiency is unacceptable. I would like an explanation.

ATT service was terrible. Phone service was bad and U-verse was the worst. I gave them a chance to fix it, but customer service was terrible. Additionally, they increased my bill by $40 while still in the introductory rate period. I cancelled and requested a credit. The rep I spoke to said he would reduce my bill, but ATT owed me money because I cancelled after paying my bill. A month later I got a past due notice of $35. ATT turned off my access to view the bill or pay online. I had to call in and they said the other rep lied to me and I have to pay. To never have to deal with ATT, $35 was worth it even though they were stealing. Then the rep said it costs $5 to pay them. THIS IS A CRIMINAL COMPANY THAT IS LOSING MONEY AND WILL STEAL EVERY DOLLAR FROM THEIR CUSTOMERS. Do not believe a word they say. Get everything in writing.

This last year in particular, I have noticed a dramatic decline in the quality of customer care with At&t. I’ve been with them for almost 20 years and am ready to leave. When the replacement phone they sent me, through the insurance plan, had a defective camera they charged me $300 of which was returned back to me after 1-2 billing cycles, but when they received the damaged phone. (I’m my opinion, there’s no excuse for that.) Then, 2 months later, after the $300 was returned (because they received the phone), they decided to charge me the full amount of the phone (around $750) and stated that this was because they received it after 20 days from when the claim was filed.

AT&T used to be a very good customer service oriented company but not anymore. You get canned answers and nothing gets resolved. They say one thing but do another. Never any resolutions. They continue to ignore my complaints about overcharges and they say give it a couple of months to straighten out and I call them monthly when my bill comes out each month and this has been going on for nine months. Luckily I found a company online that will take my complaint for overbilling to arbitration and charge at&t for their services.

Anytime you to make changes to your account or upgrade devices it takes SEVERAL phone calls and hours of your time. Hours that could be spent running your business instead of being on the phone with them.

I have been dealing with AT&T for over 2 months on dealing with a Watch TV account that has not worked. Have spoke to north of 20 people in chats, phone and messenger. Not 1 can resolve my issue. Finally I spoke to 1 person who made me create a new Watch TV account to get it to work but it asked me to put my credit card information in but I wouldn’t be charged and my account would be changed to a free account since I have their top plan which includes Watch TV and a premium channel. Guess what? I am being billed on my credit card and when I try to get answers I hear the same BS that it is going to be escalated. Guess all that means is we are clueless and won’t resolve a thing. Don’t waste your money for horrible service.

I requested service on Monday. I was told a technician will come in on Thursday... Four days to in this time and age and yet on the committed date, no one showed up and no one intimated me. I called and was told there was an issue which they won't be able to fix until Saturday and that I couldn't have service until the next Monday.

I was moving from another state so I went into the store to get my phone upgraded. Aimee was my rep. I wanted the S9 because it was half price. Aimee said, "You wouldn't see the half price right away but it would work itself out," she lied. She also said I had to go with their internet because they were the only providers, she lied. Aimee jacked my bill up, got me tangled into all this stuff I didn't need and of course quit or got fired. I am going to Verizon as soon as I move back to where I moved to New York from. These sales reps lie and upsell to make more money and then don't care about you, you are a sale. I hate ATT. I have been with this company since they bought Altel out but I am done. Be weary. They are scandalous!!

I called, many times, to correct my billing issues. One recent incident, after buying a new cell phone, from Best Buy an authorized dealer. I saw an ad online, Moto G7 for $199.00. The hitch was I had to activate a second line and get a second phone number. I attempted to make them, AT&T, understand that I don't need a second line nor a new phone number. After much frustration, I wasn't successful. I was able to find out that I could cancel the new line and number within 24 hours. Had Best Buy hold the phone for me to pick up next day.

An Agent Misguidance Has Cost Me Time and Money. Overall, the last year has been a nightmare. I am forced to call AT&T every month and spend two hours on the phone to get a $29 credit for a BOGO phone. My contract began as a business plan where I received a BOGO 7 Plus. When I closed my business slightly over a year later, I asked an agent if I could move to a consumer plan, while keeping the same guidelines of business contract. “Absolutely!” Was the agent's response. Little did I know I’d spend over 50 hours over the next year fixing my cell phone bill monthly and telling the same story over and over again. Never an apology and never taking responsibility for their own error.

Recently I have a need to unlock an old phone (iPhone 5S) I paid off a while ago for travel purpose. This phone I bought for my daughter when she was in 10 or 11th grade. I tried to unlock online like they said but it kept saying the phone number did not match the IMEI number. I tried my phone number and my daughter's phone number since she was the original user, both did not work at all. I went to an AT&T store and the manager of the store helped me to submit the request and instructed me to confirm my request on the email AT&T would send to me.

I am a home health nurse & need to be on call every other weekend & have limited cell coverage in certain areas. But other carriers have coverage in these areas. I think AT&T needs to expand their service coverage to support their customers.

Ahmad went out of his way to get me the best deal and show me comparisons for the product I wanted. I will be sending everyone to him. He was professional and kind. I have already sent my girlfriend to him and she’ll be calling on him when she’s back in Schaumburg.

My May 2019 bill was $7 higher than usual, an 11% increase. When I reviewed the detailed bill I saw they switched me from a 3GB data plan to a 6GB. I checked emails and my AT&T message center and found that they had never asked or advised me of this change. I called customer service; after discussion they agreed to return me to the 3GB plan but said I would have to pay the current bill for 6GB. I refused; the rep put me on hold for a few minutes and then came back and offered a credit to reduce the current bill to the correct amount.

Promised specific rewards upon activation and maintaining account. When not all rewards received as specified it was near IMPOSSIBLE to talk to a live person about the issue. I have the documentation of hours spent on hold trying to speak to someone.

We were suckered into DirecTV when I called to cancel because the charges for AT&T TV kept going up. I was told they had just purchased DirecTV and it would be cheaper and better - well the better part never came true. We finally made the move to another provider. When this change was completed I called AT&T and canceled everything. I asked the rep several times if there would be additional billing - was told "no" and in fact I might have a credit. Well, a month and a half later I get a past due notice from them and am told I owe an additional $109.00! Tried talking to the rep, but apparently they read from a script. Yes, we had a credit from the DirecTV end but not from AT&T. I even had my cancellation number and date. Don't trust them!

AT&T scammed me into go with them and the device never performed to High internet promised. Representative came to my property. Convinced me to go with them. When I installed DirecTV I did not call them. She knew how she got info. I was looking for internet. Yes you guessed right - DirecTV I assume!!! 1 1/2 year later with the worst internet ever I cancelled and now they doubled my final bill!! For a service that did not work!!!

Updated on 07/17/2019: Don't ever use AT&T Wireless service. It is horrible. Their customer service is horrible. At best the employees do nothing but lie and give misinformation. They have not released a security update for my brand new Razer Phone 2 in over 3 months and the Android Pie update is non-existent for a phone that is stock Android and has no AT&T bloatware. They are so horrible they can't release the any updates. I will be switching to T-Mobile for better service, lower cost and faster updates.

AT&T people misguided me related to my bill and told my bill won’t go up and changed multiple times my plans every time I am confirmed to not to increase my bill. Finally forced me to pay more bills since two months.

I switched to AT&T 5 days ago and it's been nothing but a disaster since I made the terrible decision to switch to AT&T. They charged my debit card twice for same charge and still not processed a refund and have not sent my phone. So I paid double what I was supposed to and have no phone that I paid for and they can't fix the problems that they created. I have to file a fraud dispute with my bank to get my money they stole from me. This company is a fraud and they are scam artist. Then they have continuously lied to me to try to cover up their scam. Trust me unless you want to be overcharged and have to fight every day to get the money they "mistakenly" charged you and then not ship the product you paid double for and then be lied to over and over again, then stay away from AT&T. You have been warned. They are dirty. I wonder how much money they make from ripping people off. It's only a matter of time before they get hit with a class action lawsuit.

I'm so glad I ditched rotten AT&T for good since decade ago and now I have a better, decent, reliable and trusted internet provider, I'm so relieved and my new Internet connection is flawless not hardly. No disconnect every day. Buh bye AT&T, good riddance.

I just talked with AT&T about a change in my wireless bill from 1 GB Rollover to 2 GB rollover this month without my consent. It appeared on my bill as a $9.55 change THEY made on March 29 without my knowledge. Their explanation was that the 1 GB Rollover rate plan had retired, and so they changed my plan to the 2 GB Rollover. The person told me that AT&T had let customers know about this. I was NOT informed of this. She said she would change me back if she could, but this was their new plan.

Left Verizon for AT&T because of price. AT&T said that our bill would be about $100 bucks cheaper! Was that a Joke! The first 8 months of service with AT&T our bill was $50 more than our previous Verizon bills so we had to complain every month for it to be decreased to the monthly price they promised. Within months they said prices went up so soon we were paying more than we had been paying at Verizon. Also cell service was horrible, dropped calls, bad connections, etc. We told them we were very unhappy and felt we had been lied to and duped. We broke our contract with them 3 months early. Soon we were back at Verizon with our AT&T phones swapping them out. AT&T would not release the phones (which is to be expected) until we ran over to AT&T store to pay the ENTIRE AT&T bill plus the early termination fee over $2500.

I left Verizon for AT&T. Dumb dumb dumb. The service SUCKS. I have to stand up and walk around my house to send a simple little text. Forget about talking on it, no one can ever hear me. Ugh. 1 year and 11 months to go. *And guess what, I had to press continue 4x to just get this page to change. Lol. Uggggggggh.

Have had so much trouble with AT&T crappy service. Had to go outside to talk on phone. They lied and said they were updating towers then said I needed a booster which I had to pay for and since I was a prepaid customer I didn’t qualify for a free boaster. But when I went to cancel my service the guy said the boosters were free!!!! Then I went into the store. They did want to help so changed to Verizon and called to cancel service and they just took a 45.00 payment from me two days ago and said I am not getting a refund since I signed a paper agreeing. But I didn’t agree to getting crappy service with it but that doesn’t matter! Avoid AT&T especially prepaid. All they care about is the money they get and the lies they can keep feeding you!

I am very dissatisfied with AT&T. We moved into a new house in January of this year and everything has been terrible. I have been straight up lied to on multiple occasions and when I try to talk to someone at customer service it almost IMPOSSIBLE to get an actual human on the phone and then when you get a hold of someone they can't seem to help at all. Not to mention the $200 VISA reward you are SUPPOSE to get when you get service.... Yeah still waiting on that little marketing scam 4 MONTHS LATER. Also, when we first got service with them their tech was over an hour late and took over 7 hours to get his job done and my husband had to help him finish HIS JOB. It's been a very poor experience all around. Do not recommend!

Cancelled my service and switched to a different carrier, they continued to charge my credit card and after calling to inquire on my refund I was told I would not be getting a refund because they advance bill and are within the contract guidelines for a contract that expired in 2010... It's now 2019.

AT&T has said they would send a Samsung watch to replace a defective one. The phone number for the watch had to be changed. They they did send the watch. However we are being billed a $98.00 (including the taxes) for cancelling the original watch line. We have been told for two months we would get a credit for this, but the cancellation fee is still on our bill even though we still have a watch line in service. Two months of multiple phone calls and lies.

I signed up for a "12-mo." internet promotion which included an additional $5 off for switching over to autopay. I’ve had to call on 3 separate occasions (months) to have the $5 removed, after always being promised they would make the changes to my recurring payments. Now, on my 4th month of having to call, I’m being told the promotion is over and that they will no longer be honoring the promotion I signed up for initially!!!

When I ordered AT&T Internet, they were running a promotion to get a $100 Visa reward card. I never received the reward card. I've wasted 10+ hours on the phone with several customer service (if you can call it that) representatives and supervisors. If you are not a high paying customer, they will put you on long holds, transfer you to department after department, and be as unhelpful as possible in an effort to get you off the phone. They will continue to make promises that your issue will be resolved and never follow through, forcing you to start the phone tag game again. I will continue to fight this fight for all of us that have been wronged by AT&T. If there wasn't a fee to break the contract, I would be long gone. I'm being held hostage. Beware of AT&T.

I have been an AT&T customer for more years than I'd like to admit. Decades, actually. After today's attempt at cheating me, I may finally leave them. Specifically, I called to ask if they have any senior plans similar to T-Mobile's--thus the agent knew I'm a senior (which too many ill-minded people think can easily be ripped off, unfortunately). After the woman responded that they had no equivalent plan she said "your plan says you're eligible for a free iPhone 6s." I asked why would I want to downgrade from my iPhone X?

Outdated and worthless customer service in all products: Cancelled internet because when we moved our home they turned off our office internet instead and took 2 weeks to get it restarted. Cancelled DirecTV after 15 years because of a system problem that prohibited us from ordering any PPV - the problem has been ongoing for 4 months with no correction.

This is not for a specific AT&T location or product - rather for the company's overall customer service. Below is a letter I have sent to the company.

I am a AT&T wireless customers in Palmdale, California area. I purchased a screen protector film for $49.99 +tax compare to $3 to $10 Amazon and eBay. AT&T told me that this product is lifetime warranty. So once I bought the product I went to the manufacturer website www.gadgetguard.com to register. Within 60 days it started getting cracked, I have pictures and video. I contacted AT&T, they pointed their finger to www.gadgetguard.com. This bad company does not even have a customer service telephone, all by email and website.

We have had AT&T cell service (or companies they sold and bought from) since about 1989 -1990. At the time there was only one store in downtown Portland. We are snowbirds and have trouble sometimes with the timeliness of our receipt of our statement. Such has been the case this winter. Last month when I called, they were kind and reversed a late fee. I paid on the phone with the representative, so they would have the money plenty early. I was not told there is a $5 fee for paying on the phone. I called today and they will not reverse that fee. I hung up and paid our bill including the $5 fee, through our bank.

The worst customer service ever in history! We had Time Warner before and thought it was bad, this is by far the worst! We moved 10 months ago from CA and cancelled our service. We had techs install new internet and DirecTV equipment in our new house in Prosper, Texas. For 10 months they have not sent us a Directv bill and kept saying "it needs to catch up with the internet bill. We thought it was weird, but waited for 2 months, until nothing happened. We have spend NUMEROUS hours over the phone with them within the last 10 months and still they cannot fix the issue. They can't even find an account for us under Directv and they have our service address back in CA, and cannot seem to change the address for 10 months! We can't even get help for internet, because they keep sending the tech back to CA, instead of our new location in Texas.

ATT's awful reception is beaten only by its horrendous customer service. The representatives are rude, apathetic and inaccessible. Absolutely disgusted by how cumbersome navigating their system is. Thank you for nothing ATT. Will make absolutely sure to warn everybody about your low-grade service.

It is the company that has the worst customer service. Very bad temper, they ask you a lot of questions and they do not solve the problem. They do not take charge when you have an error. For what they gave you a confirmation number?? Only what is worth is what what they say, you also waste your time when you take a service from them, you spend hours on the phone. I DO NOT RECOMMEND IT.

My family had been with AT&T for many years but realized that we were paying high charges. Recently, we discontinued the service with AT&T on March 6, 2019 and called them to pay remaining due since we could not access the account online anymore. The customer service person said that they cannot email or fax a bill but a paper bill will be mailed in a week or so, but we never received one. So, I called them again after couple of weeks requesting them to email or fax us a bill itemizing the last month's [February 2019 till March 6 ] charges. The customer service personnel said that her manager is going to email me the bill and so, I paid over the phone the amount she calculated as the due amount. However, I never got the bill which I needed to get a reimbursement from my company and so, I called after a few days to inquire.

This company is horrible. I was with them for years because of the $15.00 veteran discount. My bill averaged between 55 & 60 dollars per month. Suddenly in March, bill went up to $265.00. I called and also spoke to thick dialect individual that was able to determine that I must have an app running in the background of my phone. I did find an app running that I have never used and closed it. He said that he would make the charges go away and to make my normal payment. I thought this was resolved until I received a $265.00 bill in the mail.

Do not get it. They lock your phone and hold you hostage even when you own your own phone. They refuse to unlock it no matter how many times you call and never send emails to tell you if you unlock it. This has been going over a month and bill is paid in full. I rate them a minus 100. Just a terrible company.

For 1 year I have been over paying, my service is on a combine account and it should not be, I told them this 1 year ago. They won't make the correction - they are continuing to try to make me pay money I don't owe. The rep told me today I should have been paying only about $100 a month. They like to play on words to make information suit their definition. They lie to the customer and the men try to talk to the women like they are stupid. A male rep told me find a means to pay it. I had to let him know he was talking to a grown woman... I have been on hold for 30 minutes. To rectify a lie that a rep just told me he move my payment 'til next Friday and he did not.

I'm unsatisfied with AT&T due to the fact that there was not a verbal explanation on exactly how the unlimited plan worked. Based on my knowledge if you have unlimited you have unlimited - not that it tops out at 22 gigs. Due to my job I use a lot of data - high-speed data at that - and when my phone slow down at 22 gigs and wasn't able to work because of the internet being so slow that created a problem.

Hi, I moved to prepaid $45 plan and the internet stops working on its own. I need to restart the phone, reset the network setting etc every time it does that. Talked to AT&T people and they said that's a known issue and they did not do anything about that. This is happening for more than 2 weeks now, without internet my phone is useless. Thanks!

AT&T refuses to send me a copy of my contract with them and they refuse to honor the contract rate. Don’t believe their buy one get one free phone deal. It is a total scam. They should be in jail. They also overbill.

The only reason I switched to AT&T was someone I met in Publix during the Tallahassee power loss after hurricane Michael told me that they were still able to use the phone (towers were ok)...Long story short. That wasn’t true. I still had no service in my part of town. The local store is apparently understaffed. Each client stays longer than 30 minutes. You cannot EVER call and get an English first language person. The information is often incorrect and after an hour you still can’t under the wrong info that they have on the bill (for the wrong plan that you did not ask for). Why would I need to pay for an upgrade I am ELIGIBLE FOR one. I bought a new phone only because my old one broke and to fix it was not an option. I have never taken the time to write a bad review but this is the most frustrating phone carrier I have encountered since cell phones were invented.

Beware about AT&T Wireless BOGO (Buy One Get One) offer. This is a pure SCAM. We have purchased two phone on BOGO offer. After 8 months we still haven't gotten any credit for it. The case is still pending for review. Each time we called AT&T service representative tries to sell something else, so we ended up having two simultaneous AT&T TV services (Uverse TV and DirecTV). After 3 months we found out about double billing. All of those for the above BOGO and which is still not resolved. So far we have been given 4 different case numbers and each time we contact AT&T they say it is pending resolution.

I work for a large company in the Mailing Services. We received a package in the mail from AT&T without a person's name to whom to deliver it to. When I called AT&T to confirm who it goes to, they were unable to provide me with this information without a phone number and the last 4 numbers of my Billing Account number. With me being in a company of over 400 people, I was unable to provide this information. The only thing I had was the Order Confirmation. I could provide them with the WMS Order #, Invoice #, Your Order #, Customer PO#, or the Ship ID #.

I've had ATT for more than 10 years. I had to call them to fix my billing every month. They were always trying to overcharge me. After two to three years of having your mobile device it becomes unsupported and does not work right forcing you to buy another cell phone. I had to switch mobile companies because my blood pressure was going up. Now that I'm with a different carrier my blood pressure is good.

I recently paid off the phone. I was on the Edge program which gives you the opportunity to "Edge UP" after 1 year to newer phones. I chose not to, kept my phone - Went in months later with an OWNED phone, and decided to purchase a NEW phone, did not turn in old one kept for back up purposes. Now being charged a $30 UPGRADE Fee. I did not upgrade, I didn't use the Edge program, I purchased a new phone. This is another case of Bologna charges from a company about to lose another faithful customer. Back to Verizon looks like my entire family goes. AT&T you should be ashamed of charging customers this fee when they didn't upgrade, Service did not change - Products didn't change - NOTHING from you changed or upgraded. I purchased a NEW PHONE.

We paid insurance mobile protection from AT&T every month, one year ago iPhone 6 got broken and we paid 100 sth deductible to replace the phone which is ok, we were happy to do it. And then the device got replace with some used device without telling us which we don't mind, but apparently this device malfunction couple months later.

AT&T I'm so stupid when I decide to give you guys another chance to serve me. I thought the kinda service that you guys have now was different from the service that you guys offer in the 2000. I was having my wireless phone with another company and never had a problem with them. In January this year my daughter want upgrade her phone and we went to a store to do it. Getting in there we talk and the sales guy convinced me to switch my plan to AT&T. Now I see that AT&T still the same crap it was in the 2000. They are full of excuses and not take any responsibility for the service that they are suppose to give to you.

We have had AT&T for almost 2 years. This past month we got an overage charge on our data for 250.00. When I called to find out the reason, I never could speak to anyone that had an American accent and could be understood. 4 times I was transferred to other departments with the last one being hung up on with over a hour on the phone. We went to the local at&t store with no help. Again I got on the phone with the same results as before. I looked at my bill for the last year and in no way did I even come close to the data usage they said I used in the disputed month. On looking on my bill, we were charged data for days we were not even home. Very disappointed and will be changing my service.

Visiting from Canada on a family matter we purchased a $45 One month prepaid plan for our phone. The seller misled us and failed to disclose the essential details of the plan. We needed the ability to provide a Personal Hotspot for our computers. We were not informed that this capability would be blocked in this Plan. We only found this out about 90 minutes later, having driven a further 100 miles south. We called AT&T right away.

I ordered a phone from a retail store. Was supposed to get it on 4/9. Got a text from an agent saying they was going to bring my phone to me. It never came. They called my aunt to make sure it wasn't fraud. She said no. To make a long story short. They need a -100. We stayed on the phone with AT&T for 6 hrs to get the runaround. Nobody noted the account. Wanted to try and help. Then they called me today 4/13 the fraud department and went another 5 hrs on the phone. All this for nothing. Can't get my damn money back. Don't have my upgrade. They sent us to over 13 different departments even to the business department because they knew they didn't know what to do. Now We want all of our money back and will leave for a new carrier.

My bill went up. I called for a better price. After being on the phone for a while, come to find out. AT&T can't or won't match or lower my bill amount. So I am switching to Xfinity which is $20 cheaper a month.

We asked AT&T to cancel our extra line a year and a half ago. They never did. We pay online every month, we've been customers for over 10 years. Turns out they never cancelled the line. They took $590 from us since 5/2017. They are not going to reimburse us that because we didn't let them know they didn't cancel for so long. I explained that we don't check our bill, it's the same amount all the time and we trusted this line was shut off, the extra line was for approximately $28/mo. Since there are taxes and fees etc we didn't blink an eye since the monthly amount was the same, we just figured they added some fees or what not. As I mentioned, we faithfully pay online every month.

I switched to AT&T prepaid from Virgin Mobile prepaid because I bought an iPhone online that was not unlocked. I thought the service would be comparable but I went from paying the same amount and getting 10 GB of data - to AT&T’s garbage, insulting deal of 1 GB of data. When I called customer service to unlock my phone so I could go back to Virgin Mobile, they insulted my intelligence by saying I was stuck with them for six months. When I asked to get transferred to a supervisor they said there was no supervisor available. When I insisted on speaking with the supervisor she put me on hold and pretended to be someone else but it was the exact same voice. She then told me to go online to do an unlock request, which resulted in the same answer. This is the worst company I’ve ever had the displeasure of doing business with. I can’t wait until I never have to deal with AT&T ever again!

I have been with AT&T for 19 years. On 3/30/19 had the worse customer service ever. For 2 weeks trying to figure out why my mobile insurance was dropped from Asurion by AT&T. As of today I have no explanation why it was, kept getting ridiculous excuses, which did not give me a clear understanding why my insurance was cancel in the first place. Know that I need insurance they are not willing to replace my lost phone Due to backdated issues. The bottom line is they were not willing to work with me at all. They prefer that I take all my AT&T business somewhere else. And they actually consider me a value customer "wow"!!!

Last summer (2018) I went to the AT&T store in Line Lexington to check in about the plan that I had. When I first purchased the phone, I was given a table for free and there was a $10. fee for the line. I never used this product the entire time I had it so I asked that it be taken off my bill and he was going to take care of that. I decided this past January to switch to T-Mobile because I had heard so many wonderful things about their plans and service. I switched over on Jan. 10th. I received a bill from AT&T for $30. which I thought was just the end of the cycle bill and I paid it.

I have been with AT&T for 20 years. DSL is the only internet they offer my road. Surrounding roads have Uverse. AT&T construction says they will bring my road fiber. But because they can put it off until 2020 they will. My DSL download speed gets down to 1.0 mbps many times in a day. My horrible internet and phone bill is $106.70 a month. Georgia Public Service Commission should be ashamed of themselves for allowing this. I live in Austell Ga. on Hillcrest Dr.

I recently had fiber internet installed. I called to have the current DSL service cancelled. After 2 hours and 4 representatives later, my DSL is still not cancelled. The fourth rep had the bad fortune of telling me that department had just closed. I called the number that I was directed to call per my ATT mobile app. Now had I been sent there in the first place, the service would have been cancelled. I have been an ATT customer for 15+ years and every time I need to call I am transferred more than twice. Tomorrow when I call to cancel DSL (or attempt to) I will inquire on how much I would have to pay to end wireless, DirecTV and internet.

I get no mobile connection (despite my phone sometimes showing 5 bars of 4G) anywhere near I live and my phone calls are extremely choppy. My texts wouldn't send for 4 months and now I sometimes randomly do not receive calls.

On March 16, 2019 we signed up for a bundled package, cell phone, internet, home phone and security system. New cell phones came in a day and there was a return charge if we didn't want them. So, we thought, OK, we'll keep them. The installation day came, and no one showed up. We called and texted the rep to no avail. We then went into the store, and after two hours, we thought everything was OK. It wasn't. The installation didn't come, again.

AT&T told my husband if you buy one phone you get the other one free (lie) and we were suppose to have 5G (lie). They said our bill would be 175 a month (lie). We were suppose to get a gift card for signing on (lie). Oh and I made an insurance claim for my broken phone. They said I would receive my phone within 1-2 business days (lie). 6 days later and nothing. I called and they still haven't sent it out. They suck all the way around. (False advertisement.) If you're thinking on getting AT&T I would recommend you to find different company.

I personally called on December 27 and cancelled my service after my 2 year contract. Now I keep getting bills every month for different amounts. Every time I call to speak, a new customer rep who has no knowledge how to resolve my dispute answers my call. When you ask for the supervisor or manager they are always very busy and never return your call. I am still waiting for a supervisor to call me today. AT&T is the worst company to deal with. After 25 years I have cancelled my cell phone service and now I am so very please with T-MOBILE. I am requesting other customers to move their service from ATT to T-Mobile.

AT&T rebate program sends salesman to my door. I sign for low speed internet. These carpet baggers sell me a $20.00 a month after rebates. For 3 years then Stay on as long as you like. The bill is $240.00 first month internet. I have to call on telephone. No customer service. Can’t do nothing. Can’t fix it, A complete opposite of the contract. Is narcissistic driven person in charge. Absolutely refuse to honor deals. Must pay first then receive rebates. They only honor small portion of rebate. Customer service narcissist can not help. I never receive the promotion $20.00. After paying the narcissist their $240.00. Monthly billing is $40.00 for 4 months. Only to double $80.00 a month for low speed. Is not honest.

Nice people at the service desk. But AT&T restrictions are real bad. After more than 10 years, the services kept getting worse, and their connections. Trying to leave and keep my numbers was almost impossible. Having to buy new phones because of unlocking or compatibility problems. Good luck AT&T customers.

In November 2018 I was offered a free cell phone if I added a line to my account. I was told I would be billed for the cost of the phone for three months and on the 4th month I would get credit for those months and would not be billed for the phone again for the remainder of the contract. There were a limited number of phones available for this deal. On 12/1/18 I purchased a phone that was qualified for the deal and paid the sales tax on the phone. I also paid for the phone on the first 3 months of the 24 month contract. After I was billed for the phone again on the 4th month and did not get credit for my previous three payments I contacted AT&T. Their response is the deal was not in place when I purchased the phone! I confirmed my account of the deal with their representatives on three separate occasions both before and after I purchased the phone.

They are refusing to unlock my phone even though I meant all requirements. I have told them I want to switch to Mint mobile. Their online unlock errors. I have called 6 times for the request. They either don’t send the email or tell me they unlocked it when they did not. They are just wasting my time hoping I will give up and stay with them.

Updated on 04/14/2019: This week I received a new call from the Head of AT&T Business Department, "Daniel **", the man I spoke with on my original complaint about the Fraud I experienced. He discovered my Review with Consumer Affairs and told me that "Under No Circumstance" will my complaint ever get past his desk and for me to stop complaining.

I signed up with AT&T for internet and cable. I called back in July 2018 to move service to a new placed. Once I got to my new home, I received an alert that my promotion is ending soon. I called customer service to find out why did I receive the alert. I was told to not worry about the alert and that my promotion ends in August 2019. I was then given an opportunity in Virginia and At&t is not located in that state. They wanted proof that I was moving so I would not be charged a termination fee. I provided proof and the new VA address.

Don’t trust these crooks! They will tell you anything you want to hear to get you to switch over to their services. They won’t follow up with not one single thing they promise or will their phone service be any better than any other. Their prices will keep creeping up also. So all in all see your money, time and aggregation and go with another company. These people only hire sales people that are flat out liars, thieves and crooks!!

On Feb, 27, 2019, I talked to a home service rep, as I have internet and DirecTV with AT&T. I was told AT&T could give me a much better plan than I had with Verizon plus I would receive a $15 discount on both my internet and TV service and receive free HBO. The cost of the AT&T plan was over $20.00 less than Verizon plus the other benefits. I fell for it and signed up. Checking my AT&T account online, I could not find the cellular plan I had been sold. So I call the home rep and found out AT&T did not even offer the plan he sold me. I was to get unlimited talk, text, data and calling to Canada and Mexico. No such plan exists. I canceled my plan March 1 and went back with Verizon.

I went into the ATT store in McKinney TX to see if we were eligible to upgrade our IPhone 6plus to the new IPhone XS and see what our cost option was. The sales rep noticed that I was a veteran and stated that she could save me money because of that. Net net I would be able to upgrade and lower my monthly payment for the same unlimited data plan I was on. The problem is that she actually downgraded my service plan without disclosing this. I discovered this when I tried to use my phone as a hotspot. I was able to with my previous plan and in order to use the phone as a hotspot I would need to upgrade for an additional $37 per month. I called the 611 number using my phone and got the customer service group (which is located off shore).

I purchased an iPhone7 and insured it with Asurion at the AT&T salesperson's recommendation because he said they were more efficient than Apple's insurance... My iPhone broke and I paid the deductible and Asurion replaced it with a used black iPhone when I had a white one... 3 months later it malfunctioning so under their warranty, they issue another replacement which turned out to be defective as well and then Asurion and AT&T charged me a $549 non-return fee for the second phone alleging that I never returned it despite the USPS's tracking number showing it had.

Transferred my business account over to a consumer account a few months ago. Constant overbilling, it took 8-10 calls to get a credit and they were going to charge me a late charge (one Day) when I had Auto Billing... Hours and hours on the phone multiple times with multiple people who all told me it's resolved only to see that that there's yet another bill issues. I've been with AT&T for almost 20 years and have always had more issues with AT&T than I do my T-Mobile or Sprint accounts. They just don't care about how they treat their customers... Waiting for one of the competitors to put a cell site up close to home and then it's goodbye AT&T.

I purchase a V40 Phone and BodyGuardz for phone cover on Feb 25-2019. The cover crack which I have received my replacement, however I have been waiting for over 2 weeks and I was suppose to get a replacement. I have made several phone calls to AT&T, spoke with Karen, a supervisor name Tony who will not do anything to assisted me. I want to return everything due to charger not working and he refuse to help me. AT&T are usually so much better with their customer service, I have spent a lot of money for this mistreatment. I don't have the time to continue to call AT&T and trying to call LG is just impossible the number that was given to me is 800 793-8896. I am very disappointed with AT&T.

I am so stressed ever since I purchased Buy one get one free iPhones from AT&T. I've been lied to and customer service is the worse I've ever dealt with. Every month my bill is incorrect. I get the bill on the 11th of the month, however the adjustment for the "free phone" is supposed to be credited on my bill on the 15th of the month. I have to call every month and spend 1 to 2 hours each time to straighten the bill out. Each and every time I am told it will be corrected - it never is. I want to cancel my account with them. I can't handle the stress they put me through. I had Verizon for 25 years and never had a problem with them. I went to AT&T just for this BOGO deal. It was the biggest mistake I ever made. After viewing all the complaints filed here, I don't understand how they are still in business. Please help!

I have been with AT&T for 15 years with just two phone lines. All the sudden they kept on calling to add internet to our phone lines which it was not necessary! We already had Comcast on internet. They offered that as a bundle. It will reduce the cost of the two phone lines. After three weeks everything is a LIE! So don't fall for any of the "new offers" they are giving because is just an aggressive way they are implementing to bring revenue!

Hello all, So I've been with Verizon for over 10 yrs and been with AT&T with my home phone and internet for 6 yrs. So when I had paid off my phones from Verizon and wanted to upgrade. Verizon didn't have a promo so they told me to wait 'til Black Friday. Instead, I tried AT&T to see what kind of promo they had. AT&T had a promo that was a buy one get one free deal. I thought that it sounded good enough to try and since I was doing okay in my job it wouldn't hurt to give AT&T a shot. So I ended up getting 4 phones. Bought two got two free. Paid for taxes on those phones and some activation fee. Whatever. First bill $520, second bill $220, the third bill $320, and fourth bill $320. I was told my bill would not reach $250. My car payment is $275. It was a joke, they never credited me my buy one get one free credit until I called and asked for it. Which is still pending.

On the day we were scheduled to have DirecTV installed an AT&T rep showed up. Turns out she was there to talk us into other services. We talked about wireless cellular service which we had with Verizon for 20+ years at 110/month. She stated they could do much better than that at 70/month for both phones and service plan. Other items that she mentioned was unlimited data plan included, but found that we were put on 3G plan instead. So we thought the inconvenience would be worth the savings and agreed to change. First bill was about $200, next bill was $185. I contacted AT&T rep and she stated first bill is always high, and said she would look into second bill.

We have had DirecTV for years (now AT&T). We had AT&T install broadband wireless Internet and Home Phone in our house last year. DirecTV and the new AT&T service were and are separate accounts; I was told last year by the AT&T rep that both accounts would be combined, which never happened. I keep getting bundle offers which total about half what we pay for all these services. So I call to do that and the rep tells me there will be no discount from what we currently pay. So I declined. What a terrible company.

As so many other reviewers state, hidden charges. Charges/fees that just pop up, whatever you want to call them. AT&T does this frequently. I was informed of everything with the sales rep when purchasing a new phone recently and starting a new 2 year contract EXCEPT a $45 'upgrade' fee that appeared on my bill. I am sure the 97 page agreement that was emailed to me and needed to be signed by me while on the phone had this fee in small print. It is the fact that they make a judgment call to not mention it since it is WELL over half the amount of any monthly bill. AT&T is not a company that strives for great customer satisfaction.

Over the years I have had problems such as AT&T giving my number I had for years to another customer without my approval. Billing issues are consistent. My recent experience takes the cake though. Lied about returning the buy one get one free iPhone Xs which were sold to my elderly parents (took advantage of them). This added a bunch of new charges to my bill. Called in to figure it out but no one could understand my bill to help me. I was passed around back to phone queues I had just talked to for over a hour and half. Talked to Supervisors and Managers who did not help. Eventually I had someone who said they took care of everything. They did not, my next bill was over $100 what it should be and they previously owed me another $150 due to over-billing.

I first signed with AT&T for cellular service two years ago. The signal is awful and phones software upgrades completely shut down the phone I was still under contract for. My bill has increased with hidden charges over the last 2 months even though it is paid on time every month. I came home from work today and my phone or my wifi are working because of an outage. I've been on the phone with customer service for over 2 hrs with no resolve. When my contract is up in May I will not be a customer. DO NOT Use AT&T!!!! I wish I never signed a contract. I hate to even give them 1 star.

To whomever... DO NOT DO NOT GO WITH ATT CELLULAR WIRELESS! Data speed drops to a crawl or does not even load apps!!! Stay away. Called and always they blame blame bandwidth hogs and told me all carriers have this problem! Made a mistake. As soon as I can get out of this contract switching carriers. Too much $$$ for no service most of the time! Run. Don’t walk to a different cell carrier!!!

So far I've been lied to twice by an employee here in southern AZ and they are attempting to steal an extra $20 per month from me, calling customer service like this employee recommended saying "they should be able to resolve this no problem and I've never seen this type of charge" (you know who you are). To talk with a manager (Camery **) only resulted in her saying their employee was "misinformed" and would NOT be upholding the offer given. I will be taking legal action if not resolved, especially if a sufficient amount of other people were "misinformed" (lied to). It's time to end corporate abuses. BTW AT&T a month consists of more than three weeks, if you could just forward that information to your billing department that'd be great.

I've been with AT&T since 1999 and don't get me wrong they have their issues but so do all the other ones. Everyone has a nightmare to tell about their wireless provider it's all about what you can live with. Dropped calls, price, service etc. they all have issues. I just happen to know how to deal with AT&T and I love their customer service so that's the main reason I stay with them.

It is 7 PM EST and AT&T customer service is closed, this is a serious problem. AT&T makes too much money off their customers to not have 24 hours customers service. I will checking in to switching to T-Mobile where you get 24 hours customers service. AT&T needs to be ashamed how they treat their customers. I guess they are the next one on the list to lose me as a customer. I only spend my money where I get quality service.

If you're looking for a company that'll work with you during hard times AT&T isn't the service for you. They offer a set date that is given by the system. Any deviation from what you can pay on that date will more than likely result in suspension of your services. For example, if you call and arrange a payment of 100 dollars next Tuesday but when Tuesday comes you can only pay 50. If their system can't provide you with any additional time, let's say until Friday when you get paid, your services more than likely will be suspended. Don't give your money to this company until they decide to loosen the restrictions of their payment systems.

Was not getting the speed I was paying for. Runs so slow. I can't change company because of my email address it's att.net. I wish I could get another company. They have me locked in. If I go with another company I can't get my emails. I have this email address for 13 years.

When a provider can stop misuse of what product they are providing and charge customers a monthly fee to let them use an app they sell, they are allowing the robocalls for financial gain. This is a legal problem that can only be solved with lawyers and a class action suit. I’m sure that AT&T charges the offenders to use the system and they charge you minutes/money. Now they want to charge you to stop the calls from the callers (cash cows). The $3.99 a month is to recoup lost funds by stopping the calls. The kicker is the app they sell doesn’t always work. Is that by design or ineptness?

I was lied to repeatedly. I closed and cancelled my account over a year ago, not only did they not do this, they lied that they did for a whole year! I checked my bill and kept calling because they did not do this and they said they did each time. I have been battling this for a year and just gave up and paid it. They continued to bill me, then said I would be reimbursed. I called in several times, starting screening the calls, saved chats, and it seemed to be fixed. Each time I called they did not tell me the same thing. I finally just paid it, but this is THE WORST CUSTOMER SERVICE EVER AND THEY LIE LIE LIE LIE. I am out money because they screwed up and did not shut off a an account that was not even in use and they said it was taken care every time i called, chatted, whatever and yet every time it seemed to be a different communication! I have never been more insulted.

AT&T has great coverage, reasonable price, good customer service. Fantastic option for DirecTV Now. I've recommended to my family members. I hear all my friends complain about coverage and overage costs. I've experienced none of these.

So, where do I start? I have been with ATT for almost 5 years maybe 5 years. I set up a payment for a certain date because I got behind on my payment. I called AT&T customer service which is easier than setting up online. I talked to a nice man who was glad to help me with my situation. He set up my payment to come off in 2 different payments which then he sent me a confirmation email. Well, that's, not the case, they ended up taking the money out on an earlier date which didn't show on my end (my bank account). Then I waited to the say which was a Friday for it to come off. Well, sometimes when you set up the payments for Friday they come off on a that Monday after. So I expected this to happen and waited.

AT&T is doing another round of "upgrading" cell phone users 10 GB data plans to 20 GB without the account holder's permission. The increase is about $20 per line a month. This is not an increase in rates, this is an unauthorized plan change. AT&T tried this last year until customers caught on and it was reported to the FCC. The only notification is a generic email asking to review changes. No details, no information, just a link.

I feel the services are over priced. There are many areas that my service will not work. This very frustrating as we depend on our phone service. The customer service is usually very helpful when they are contacted.

All facets of service with AT&T or 100% terrible, time consuming and cost exorbitantly more time and money than it could ever possibly be worth. DO NOT use ATT, DO NOT buy from them or waste YOUR time. Unacceptably incompetent, absolutely THE WORST service and worst experience to date. In-store took over 2.5 hours for the associate to determine/ figure out how to upgrade, what discounts to go with, the phones were not in stock, upgraded to one that was in stock, attempted to ship the second phone to fiance in Ca but the phone never was delivered, returned to sender because they input the wrong zip code.

I have had a prepaid cell plan with AT&T for about 8 months. The plan seemed perfect for me as far as the amount of data I needed each month and the price I paid. All seemed well... UNTIL I had an issue. All of a sudden, I could make phone calls, make and receive texts, but could not RECEIVE phone calls. First stop... my AT&T store. They were very courteous, but were handcuffed by the AWFUL customer serious support. After 45 min, a repair ticket was issued and I was told by Support that I would get a text in 24 hrs.

I really don't believe they are capable of keeping up to their claims of providing service. I am so sick of them sending out guys to fix wifi and it may work while person is here and next couple of days we are back to unstable wifi again. They run the test, say a service guy has to come out and we go right back in same circle again. I have Internet and landline with them. Also a couple of years they came out and connected wifi and now my computer won't connect to Internet.

After 15 years of being abused by AT&T I finally decided to leave. I made my final payment and while I was in the process of signing on with Verizon, knowing the underhanded practices of AT&T, I called again to ensure that there were no outstanding charges! The agent quickly looked at my account and said there were no outstanding charges and proceeded to get me to stay. I asked for a final statement signifying I had no balance with AT&T which he said he will send out. He even verified my mailing address.

I find that my bill with unlimited talk and text, plus rollover data is way less than my friends and coworkers. It has remained competitive or beat others' for years. We have two people and pay about $120. We also upgrade the two phones with ease every 2 yrs or so.

I'm going to spend my life trying to get people off of AT&T **. I was only trying to create a new AT&T account keeping my AT&T number after a divorce. They fought me the whole way and in the end I gave up and screamed the f word to them. Now I'm enjoying my time trying to keep people away from this horrible company... clueless...

Quite possibly the worst customer service and support on the planet. I have DirecTV and wireless and have to call every month for billing errors. When it was DirecTV it was considerably better. With wireless it has always been awful. I got two new lines for Christmas gifts and they sent me three phones, now 3 months later and numerous calls and hours (literally hours) on the phone I still am getting charged for that line and the installment plan for the phone. We are likely going to a internet based TV provider and a phone carrier with good customer service. I am totally willing to give up a little coverage for a better overall experience.

I cancelled my TV service. They kept withdrawing $ from my account and they were not on my auto-pay. Tried to get my $ back. Rep said they would mail a check. But they only credited my account, which was supposed to be closed. And even then the credit was $30.00 short!!! Among other things!

I would give no stars if possible. I have spent two weeks calling and chatting with customer service. I have spent hours on hold and talking to at least 25 different customer service techs. Each time I explained the entire story and waited on hold while they were working on it. I asked for a supervisor every time and was told none were available. I would get passed to two or three different techs to explain the entire story again. They asked the same questions each time instead of just making the notes on our account so they would already know it.

Please do not waste your time. I had to call for a technician to fix the wireless connection to my gateway box 4 times. My fifth call I just terminated my services with AT&T and switched to Spectrum. The equipment that this company has must be old or not updated. Not once did I receive any type of compensation for unsatisfactory service. I repeat. Do not start services with this company. They are terrible.

My internet is DSL all we have in the area (or so I am told). The Doctors offices 4 feet from our driveway have Uverse but we are residential... I signed up in June and a fellow Mike came out set the connection up and it didn't work for 2 weeks! Since June 22nd until October 2 more weeks I was without internet, not dependable and several intrusions on my private connection!!!

We have them for internet only now. It continues to go down, drop calls, and customer service is less than stellar. We now use Sling and DirecTV Now which is better but not great. We can't have Dish because of all the trees, so I'm not sure yet what we will do.

I was customer of AT&T for more than 5 years. Was a nightmare every single day, not connection, not reception... I switched to Metro PCS two years ago and I haven't making any complaint call at all. So happy not to deal with these issues any more!!

I got 2 prepaid phones at $30 for unlimited talk & text for $30 month but if you do automatic payments it would be $25 and tax of course. But each time they took my credit card for payment they took out 2 different tax amounts and now won't refund me the difference. They are non-responsive to returning my calls. Sends me back to the store to resolve the issue. The store then sends me back to deal with the issue on the phone. I am filing a complaint with the corporate office to resolve my issues. But please be aware of the charges AT&T charges your credit card. THEY GET YOUR MONEY AND MAKE IT HARD FOR YOU TO GET REFUNDS. Do your prepaid at another company. Research what they are charging you and the tax monies. DON'T TRUST AT&T PREPAID TAX MONIES THAT THEY CHARGE YOU ONCE YOU PICK A PHONE NUMBER. There are hidden charges they do not tell you about till you look at your credit card statement. Be aware.

I am an AT&T customer for almost 9 years now for wireless services and 2 years for home internet. That how long I have been in this country. AT&T provides the network service, however their customer service is just on the other side of the graph. Worst customer service in the world, hand down. Their policies are against customer needs. I hope someone can provide me a list of all the websites and portals where I can post my reviews/ratings for this company.

Outright fraud or just incompetence? My wife and I received pre-order offers for the new Samsung s10+ smartphones on our emails. That offer included free bluetooth earbuds and a $150 trade-in allowance for our used Samsung S7's. Having been an AT&T customer for over 15 years we elected to go down to the local AT&T store and see if they would match that offer. Upon our arrival we were greeted by a sale representative, I explained the offer from Samsung and without hesitation he stated "Oh yes, we can do that here as well". Great we thought, this would save time and we could make sure our order was correct and the proper cost were applied so we pre-ordered two new s10+ phones. The sale representative had us remove the screen protectors and take the phone out of the cases so that he could inspect them, they were in perfect condition.

We really haven't had many problem with our AT&T wireless service - until we moved from Ohio to Fla. I cannot get my "service address" to match my billing address (where we actually live). Tried for half an hour with one gal, for whom let's just say English isn't her first language. It's like she couldn't understand anything I said! I had to repeat every single thing at least 2 and sometimes 3 and 4 times. She finally, after wasting my time for about 25 minutes, transferred me to a guy who was little better, and after repeating everything to him twice, he said he'd have to call me back. We have a wireless service deal offered to us right now from Xfinity (who provide our internet and TV) and believe me it's sounding pretty good right about now. This level of incompetence is unacceptable from a company the size of AT&T.

My son's cell stopped working after nearly 4yrs of use. After failed attempts of troubleshooting over the phone with ATT and one trip to the ATT wireless store, I was advised (by the ATT rep) to utilize my protection plan and replaced the phone. No problem. I call ATT and the ATT rep proceeds to tell me that because my phone was purchased 3-4 yrs ago it's no longer covered under my protection plan (mind you I pay monthly for the protection plan. I insist that she pull up my protection plan on her computer; however she says all she can do is offer me an upgrade (telling me to buy a new phone). After I tell I'm pulling up the details of my protection plan, she begins to get a little testy and only then does she give me the phone number to Asurion (the company that handle ATT insurance claims). Asurion was absolutely wonder and helpful. ATT was NOT, and I will be leaving the company. Very disappointed in ATT.

The only internet providers available where I live is Comcast or AT&T. Since I hate Comcast, I use AT&T U-verse. The speed is adequate but I have to reboot more than I'd like. However, the customer service is much better than Comcast and is the reason I switched to AT&T as soon as U-verse became available.

Poor service everywhere, worse coverage than Verizon, even worse customer service, never able to resolve your problems, even with no upgrade in service you pay an upgrade fee for allowing you to pay in full a phone and be legally bound in a contract for 2 years with them, what a disgusting business!!!

We have used AT&T for over 10 years. The reliability of the service is excellent. The installation went fast, efficient, and was explained, in detail, by the install tech. The customer service has deteriorated. More and more, the company is using overseas individuals who have difficulty understanding specifics and American nuances and colloquialisms. The speed is could be improved but suffices for us.

AT&T would only rate a 3 from me and that is being kind. I am sorry to say that I do not think their service is reliable since I cannot depend on it to be consistent. Some days it works and some days it does not. Then to call customer service is a joke. Most times you cannot understand what the person is saying which is sad. They do not want to transfer you to the United States saying a multitude of excuses. If you finally state that you want to stop the service completely, then they will transfer you. Only on one occasion have they failed to do so, which I understand is most probably against the law. AT&T use to be a good company but now it lacks a great deal of being anything but a good company. Unfortunately there are only two services where I live and other than that, good luck with the choice of services you have access to. We do not have a choice! SAD!

We have mostly good service, however, from time to time we have outages with no explanation. We had to have a tech come to the house because we could not access the internet and some settings had to be changed which the tech could have handled. We had to take the PC to a friend who charged us to do what the tech should have done. IF it happens again, we are going with another provider.

I was a loyal AT&T customer for over 15 years. Despite numerous discussions with representatives from AT&T, they would not reduce my cell phone bill, I had five lines with them and should have been grandfathered in. When I finally decided to switch carriers, they asked me repeatedly if there was a reason I was leaving. The final straw was when I received my final invoice, I was billed charges for time I had already cancelled and they refused to remove the charges, despite having two of their employees who said I was correct and the charges should be removed. They have horrible customer service and they do not keep their word. DO NOT use them.

Weak cell linkage and one has to move to different locations in order to receive a strong signal for reception. Customer service is right on. Certain personnel are extremely responsive in assisting with lowering a costly family and friends bill. Wish their trade in and buy back policies were more competitive to invite greater sales on new model phones.

Started with AT&T on March 5th and been trying to log in on my account for almost a week. After chatting to 10 different people along with supervisors and calling to leave a message and never getting a returned call I come to the conclusion that AT&T doesn't care about the customers they have. I transferred 6 lines and bought all new phones. They will be returned by the weekend.

I went overseas in March of 2018. Before going overseas, I contacted my wireless carrier (AT&T) to inquire about unlimited data for overseas use. The representative informed me of a plan that would provide unlimited data (wireless) while overseas and added it to my plan. When I returned, I was met with high overage fees (over $400). I contacted AT&T who informed me the representative had misinformed me and that I could dispute the bill. I went through the dispute process, during which time I received no communication from AT&T. I contacted them again, and they said I'd have to file another dispute because the first one hadn't been resolved yet. I did filed another dispute. The representative at that time informed me that I did not have to pay the bill until the dispute was resolved (usually within 14 business days). Again, I received no follow up call or contact from AT&T.

I traded in my iPhone 6 on a newer model. I live in a small town with no AT&T store so I did everything in line and then mailed in my old phone. The phone was in perfect condition...and I got $19... Yes $19 for a phone I’d paid $800 for from AT&T. I was furious and outraged, I’ve spent hours on the phone trying to get the trade in dept and would you believe those slimy cheating people won’t get on my call. Well, of course you can believe that... I will never trade in a phone to them again. I could have sold it outright to someone and gotten at least $50-75, if not more. I’m very disappointed in AT&T. Another thing to add to the list of issues I’ve had with them over the years.

I wanted to ask the employee a question about Italy that was unable to send a message. I could not ask the question because the employee said that I did not wanted to buy anything and I wanted to ask only question. He was not paid to answer questions. His name was John and I was there on Monday morning around 11:00.

AT&T world's worst company with no ethics follows. They purposefully enable international calling option even though ask for block. AT&T take this as opportunity to rob their customers by mistake. Third party apps like Google Voice, WhatsApp, etc use their network and charge their highly rated international charges. This robbery need to stopped at all cost, this crooked company doing similar bad practices by manipulating billing or billing time frame to steal money from their customers. Stay away from this company. Worst customer service department. They argue with you to steal money and even mock at customers. I'm sad switch to AT&T.

AT&T has hired the worst bunches of rude people to service their customers. AT&T had awesome plans and nice promotions but me and my bunch of friends are leaving AT&T due to their customer service people. 3 times I called for my Apple Watch and every time I got different information from 3 people. They don’t know what they are saying. Finally I followed Google and found my answers. They are extremely rude. Not sure why. I can be wrong at times but not all the times.

I did my due diligence before signing up for AT&T's travel plan. They have two: The International Day Pass for $10/day or the Passport plan for $60. Since I was traveling for two weeks, the Passport plan made more sense. When I got abroad, I noticed I wasn't receiving any texts. Turns out, you have to turn on the SMS as well as iMessage on your iPhone in order to receive text. Who would know that? It was really annoying since the plan provides for unlimited text and charges for 35 cents/minute for phone calls.

I'm a frequent traveler, within the United States and internationally. Was happy with AT&T international plans for a long time but something happened last year and now it became a totally awful experience. First, at some point they introduced two types of international plans for different countries: One is $10/day, and another is travel passport with two or three different packages (I think the most recent is 1GB and 3GB). Catch - I learned about this hard way. Travelled to Russia twice and in summer, all worked great on the $10/day plan. I triggered automatically when the phone was used abroad. So, if they fail I didn't even bother to check what changed, and ta-da - got a $400+ bill. Why? Because something changed between summer and November and apparently I had to buy a passport because the $10/day wasn't working in Russia anymore! How anyone supposed to know about the change?

Was on the phone with them for almost 2 hours. They kept putting me on hold every 2 minutes. They are no help! One person would just keep passing me down to the next. Save yourself the time. Don’t call them unless you actually NEED to.

First of all I joined AT&T last year when they had a $50 Visa gift card promotion after 3 months of service. Did I ever receive the gift card? No! I may have spent $100 worth of my time trying to get a $50 Visa gift card card that would never come. Next, I changed plans and the company actually took all of the money I paid for one month on one plan instead of carrying it over to the new plan as though I had left their company. Finally when I went to their consumer community websites no matter what you post it's answered by company trolls. Some of the posters answering questions had 10s of thousands of posts on the site. What a joke. Bottom line is it's a horrible company with awful customer service. Don't fall for their Visa gift card promotions--you'll never see it.

There is not enough space here for me to describe the nightmare I am trapped in with AT&T (not that I think Spectrum will be any better if I make the switch - nor do I think anyone will want to endure my telling of this endless saga). I asked them to upgrade the modem because it is so very, very old. I also asked them to increase the download speed from SIX mpbs to 100, hoping that will stop all the buffering and loading and interruptions in the middle of programs. I was told that my neighborhood is "not eligible" for anything faster than download speed of 6, so live with it, I guess. They mailed the modem and when the tech guy came, he said it was "the wrong thing" that they sent (is it? isn't it?) and that if he installed it, I would "lose" my internet service.

I was promised a promotion and never received it. I would call every month and was told "pay your bill, on the next billing you will see the discounts" and nothing, three months in a row and every time I would call, I was being told the exact same thing. AT&T is a joke, the customer service is horrible and the way they con people is disgusting. I do not recommend them to anyone!!! I do not understand how big companies continue to get away with this. And God forbid you refuse to pay for something that is incorrect, they will send you to bill collections. Absolutely the worst company!

I move to an apartment in January. I have never work with ATT because I have never like it. But it was the only option that the apartment's manager gave me. The agent that I contact was the one working in this complex. She told me that before I pay my first bill contact her and she will take away the $99. Installation fee. When I received my bill I try to contact her many times. Finally someone told me that she wasn't working here anymore but sent the info and she will remove it. She did not do anything. I contact directly ATT that is really a pain because I was on the phone for more than 1.5 hours talking with different people. Finally the last one told me pay the bill without the installation fee, after the 27 that starts your new bill it will disappeared.

I had my son on my phone plan and he got a new phone and we had the installment plan. My son got his own account through AT&T and what was supposed to happen was a transfer of billing...this was in January Well, someone from AT&T opened a new account for him and neglected to transfer billing. Both he and I gave permission for this to happen as we both had to be present at the time. 2 months later, several calls and several chats and several store visits, this still has not happened. So, I am paying on a phone I don't have and a plan I don't use and he is as well. AT&T is double dipping and I plan to seek an attorney as this has went on far too long.

The vengeful and dishonest AT&T company was so bitter after switching to superior T-Mobile service that they won’t waive a same day service switch from paying the entire month's $103 bill. Even worse they refunded the payment after calling but then sent the account to collections. Anyone who can switch do it, AT&T is a monopoly that needs to be broken apart.

We purchased a phone for our daughter specifically to add her onto the family multi-line discount. Her phone line was supposed to cost an additional $10/month after a 30 day waiting period after starting her line at $30/month. It has now been 4 months, and the phone is still unable to be added to the family plan. I've called and complained numerous times, and am always told I must wait yet another 30 days. I have wasted hours of my personal time on the phone trying to add her line, and over $60 in added fees for a phone originally promised to be $10/month. I do NOT recommend this service to anyone. I feel like I am being scammed.

I've spent over 4 hours on the phone trying to get them to note that both my cell phones have been paid off. The payment is evident. Each agent required the same ID information, description of problem, blah, blah, blah... repeat, repeat, repeat, and can't fix the problem. The matter then gets escalated to "crickets". I also spent 5 hours today waiting for an install. Tech was suppose to be here between 11am and 1pm. The on-line link showed the install was in progress and the tech was on his way, all afternoon. Unless he was Casper, the friendly ghost, I never saw him.

I don’t want to bore anyone with all the details, my Cable bill went from $135 to 200. I called and tried to get details why it went up, I got put on hold time and time again, shuffled from one person to the next, at one point disconnected, ask the same questions over and over and over. Spent the better part of two hours trying to get this resolved, finally so dejected and demoralized I pushed it to the next day. I tried again the next day, more of the same. Ultimately decided to turn in my cable box, the next month I will still billed $200. I had to call again, again put on hold, shuffled through about four or five different service relations people. They said that they could not find the information where I had returned the equipment, but I had the receipt. Again I spent over one hour and 30 minutes screwing with this, could not get anyone to adjust the bill or resolve the issues. Even tried online chat, what a joke!

My family of 8 people have been using AT&T for at 5+ years. Not anymore. After being repeatedly treated poorly by the customer "service" team we are switching to a company that we have actually heard good things about (AKA Verizon). You might think we would be treated as loyal, valued, longterm customers. Especially since AT&T has SO MUCH competition and because customer acquisition is so expensive. But no. AT&T doesn't seem to want to retain any customers.

I'm going to keep it short. Every month we are told our payment is late (it's not). Then they charge us a late fee, and a reactivation fee for BOTH our internet and wireless bills. We dispute these every month and have to go up to an ATT office to be reimbursed in cash. Yes - this really happens. On top of these, they have started double charging us, claiming we are behind a payment every month, and they auto withdraw from our bank account, which we NEVER gave them access to. Our last withdrawal from them was $400. One of our phone's service has not even worked in 2 months. I am being robbed.

Customer service? More like disservice and mediocrity, if you ask me. After about 5-6 years of being a loyal customer to these deceptive lying hypocrites, I experience the tip of the iceberg. During these 5 years, I have only used the most basic internet service they provide and I paid my dues every month, never complained, always paid on time, quietly allowed them to raise my rates for the same basic service, etc etc. I had just moved to a new home last week, and I called them in order to change my service location. They then proceed to tell me that I have a whopping $473 balance from a "Directv" account under MY name, and in one of my old addresses from 2014. They go on to tell me that because of this balance, they cannot go forward with the process. Mind you, after 2014, I had moved to a different address where I was NEVER notified of this balance nor did I have any issues. So how does this balance just suddenly appear now??

I purchased my service for 125.00. I have never received a bill for 125.00. The first month of starting my service I did not receive a bill. The second month I call thinking I would receive a prorated bill. My service was disconnected. I received a bill for almost 300.00. I had to pay 189.00 to get my new service turned back on then every month for the last five months the bill has never been 125.00. Now for the third time my service is off. AT&T only gives me 5.85 off my bill while I've been inconvenienced for 24 hours or longer. The say I'm under a contract and I've not signed anything. I would get rid of this service because of all the trickery. Choose someone else. I hate bait and switch deals.

An AT&T sales rep, Adam ** in Madera, came to my house to switch my phone from Verizon to AT&T. He said they would pay off my Verizon devices. All I've gotten from AT&T are notices saying my submission for AT&T switch can not be approved because my bill, which was attached, did not have the Termination Fee on it. It's there but Verizon does not call it a Termination fee so AT&T aren't honoring it. Worst decision to switch. Don't do it. You will owe your precious carrier hundreds.

Purchased 2 identical phones from a promotion, then my Bill never reflected credit for free phone. Spoke with customer service people and they made many excuses. Finally contacted Better Business Bureau and within a short time I received a call from Corporate office where they started to credit me. But after several months I was being billed again so I called AT&T again and spoke with Supervisor Amy who made multiple excuses and told me I had a rose colored phone and should not receive promotion. Also I did not have DirecTV service as well as many other excuses.

I asked AT&T service to put restriction on international phone calls. They kept telling me they did. But they did not. I ended up paying a lot of money. They still could not do it. AT&T now hired people from Philippines to be problem solvers. What a joke! So incompetent! AT&T is going down very fast, not like the AT&T twenty years ago. Good for them! Just switched to T-Mobile.

I was in ATT store in sometime Nov or October 2016 to upgrade my iPhone. ATT Rep Clinton ** convinced me add DirecTV service in my home and showed my plans that my bill will never be more than $40 per month based on basic plan. I did mention that I only watch local and national news so I just need basic account. Because I have dealt with him in past I have trusted him on my account activation. I have also told him that my home I not eligible for DirecTV because of signal issue and he has convinced me to get all equipment in my rental property and watch news via apps in APPLE TV and Roku TV. I agreed on everything as long as my bill would not go up more than $40 -$45 per month.

I switched to Verizon with my family, once I made this decision to have superior service and connection, as well as cheaper prices. AT&T decided to be petty and spiteful and not unlock MY phone. Yea, that's right. The phone is paid off. It's my property now and AT&T is holding it hostage, I feel, out of spite. I've been paying for a service with Verizon which I’m unable to use because the phone will not unlock. They've been giving me the run around for over a week now. Every time telling me to "file another ticket" and that "It will be unlocked in 24 to 48 hours." and yet it is still not unlocked after submitting 4 tickets, 2 of those having been "escalated". After all that and 168 hours, the phone is still not unlocked. I'm going to head to AT&T corporate this evening. If they continue to refuse to unlock my phone, I will move to take legal actions against AT&T.

I switched from Spectrum to AT&T 3 weeks ago and have had nothing but problems since. We can't run more than one device at a time. We experience constant disconnects and have to reset the modem all the time. I've contacted customer support with and am told to reset the modem. There is no resolution. It's infuriating! When I try to use troubleshooting where I'm supposed to fix it I'm supposed to hook up Ethernet to a computer. We don't have an Ethernet cable or device that runs on one.

In the end of Jan of 2019, I signed a contract with AT&T. It’s now a month later and still no service after they ran my credit and my credit score dropped dramatically! With having two appointments with AT&T to come out and install my service. They have yet to install my service and no courtesy call or simple knock on my door. I have been to the store numerous times to find out what’s the problem, they lied to me explaining to me their service is down in my zip code which is 77076. It’s a big fat lie because I seen the AT&T technicians in my area 3/4 times so that can’t be true. All I want is for them to install my service and compliment me with an extra box for the whole year or deduct my bill some being that I’m going to be paying monthly @ $250 for the bundle. If it was Xfinity, the problem would of been SOLVED already! I’m very LIVID! They are very LAZY & VERY UNPROFESSIONAL!

We recently resubmitted our service through Star Solutions who I have no problems with, however, I am very upset with AT&T. They told me I needed to disconnect and reconnect and when AT&T tech came out he said that was not necessary! We are now 1 week later without the telephone service! We have been customers for approximately 45 years and have always paid on time. There is no excuse for this, which has been a huge inconvenience! Seriously, rethinking our devotion to this Company! Very disappointed!

I was upgrading my wife's phone two weeks ago (wanted to make her a birthday gift) and was very concerned about the price change I'm going to see in my new bill. The lady from AT&T explained all the details about the price change compared to my previous bill and I was totally satisfied with what she said. On her words I was getting some crazy deal and my bill is going to be $210 a month plus I get new iPhone XR for free and DirecTV package. What a surprise was when I got my first bill.

What do you get after almost 10 years of loyalty with AT&T and have a significant problem? ABSOLUTELY NOTHING. I have never been so disappointed in the way I was treated. Retail store was shady with upgrade practices and now I’m paying the price. All I want is for my bill to reflect the services I have. After 4 transfers of people not helping me, the last representative I spoke with transferred me to the loyalty department because she felt they would do something for my inconvenience. She thought after hearing what I went through warranted some act of integrity on AT&T’s part.

Service techs installed wire at my neighbors across the street and put about 20 feet of wire in my trash can. Incredibly disrespectful but what do you expect from a company as miserable as AT&T. I am so glad I do not and will never be one of their customers.

Questionable business practices alongside unjustifiable charges for over 1 GB of data that is somehow magically being used up without explanation as to where all of the data is being used up and if it actually is, and more importantly, how. It is also ridiculous that instead of just cutting off data on certain phone lines which have used up all of the data, the company goes on to automatically, and for a charge, add additional amounts of data for you to use. Unethical business practices. Just cut off data and stop charging additional fees for something that consumers didn’t consent to. I don’t like not agree with what this business is doing.

I’ve been with AT&T for well over 6 years and have NEVER been treated with such disrespect and disregard for the truth. I upgrade my phone 3/4/18 to an 8S iPhone. It had static and issues that very night. I called a technician and he mentioned the static before I could. This phone gradually began to have other issues as well. After hours on the phone and repeated trips to the Apple store I was finally given another phone 8/4/18. I had the VERY same issues right off the bat with this second phone. Again, many hours on the phone and trips to the Apple Store, I was given my 3rd NEW phone 10/4/18. I didn’t even make it home until the static (worse than ever) began. I was livid and so tired of messing with these 3 defective phones since March.

I got my roommate to come over to ATT with a buy one get one offer. After a month I decided to pay off my own device in full so that I would have lower monthly budget, something I did not need to do. Somehow this was put onto the "free " phone account. When I tried to correct it I was told that by paying off my own device, even though I was not under a contract, I triggered the free phone to be charged. My roommate would of never agreed to pay $750 for a phone and will not be reimbursing me for that. ATT would not help correct the payment and would not re-instate the original plan. I got left paying for 2 phones, 1500! I spent 3 days, at least 2 hours each, trying to talk someone in the loyalty department to help resolve this. I am so disappointed that this is how they treat customers that have been with them for 42 years! Bell telephone was my first landline and I stayed with them when ATT was born out of them.

While purchasing new devices in store, we were signed up for a free trial period of DirecTV WITHOUT our knowledge or consent. After realizing months later the trial period had expired and we were being billed for it, attempted to discontinue the service we had never agreed to in the first place. Ended up with $580 in cancellation and service fees. Unable to resolve. Stuck with the bill for a service we never agreed to or used at all.

Returned defective device (Samsung S9) in November with AT&T provided shipping label, through post office. I received call last week that they never received phone. After speaking with multiple department two of their employees (in different departments) located the phone in their warehouse. They assured me the charges would be removed from my bill. I received a confirmation number and was told they made a note on my account and there would be no further issues. Yesterday they called me again saying they never found my phone and if I dont pay bill by next week I will be charged late fees.

AT&T, another American company whose sole objective is to satisfy its shareholder of the company before satisfying its customers who provide the shareholder with profits. Actual circumstances with ATT: I called to request reduce rate suspension due to finding a much lower mobile plan. One month later I realized I was still being billed the full monthly service plan fees. A call back to att again to request a reduce rate suspension which was processed as of the time of the second call.

I've started to look else for internet service. I had to call 4 times because they keeping scheduling me on the wrong timeframes. I can't get nothing right with ATT. They haven't even installed anything yet. The customer service is horrible. No one says the same thing. Get different answer with every single call. I'm started to think this is a bad company. Not professional at all.

Not only did we have poor signal throughout our apartment that we were paying a pretty penny for, AT&T made MULTIPLE mistakes on our invoice throughout our year contract and tried to pen it back on us. Our service was shut off because a new neighbor moved in and typed in our address and AT&T did not think to ask us if we cancelled the service or not or why someone else was registering with our address. Next thing I know, we have no internet, TV, and are slapped with a cancellation fee. It took THREE days to finally get a hold of someone who didn't try blaming us for the situation and looked into their records and saw that THEY had actually made the mistake. Numerous situations on a smaller scale happened like this but we didn't want to pay the cancellation fee so we stuck with them.

After 3 years of AT&T service I recently switched over to Sprint. I tried to stay at AT&T but they offered nothing to me except an increase in price (I have 5 lines). Needless to say the cancellation process was a disaster. The rep didn't know what she was doing, the final bill was incorrect, they credited me, then billed me again and then sent me a threatening letter. To top if off I just spent 24 minutes on hold and no one from customer service even picked up the phone!

Worst service ever. Purchased the "Unlimited and more" service with the Directv, and fiber optic internet service. Never again. If anyone tries to sell you, RUN AWAY... RUN AWAY fast and far! Customer service (I say that laughingly) is the worst, most disjointed service I have ever experienced. Had the service installed in January, still not working properly. If you can get to the right people (and that two letter word has huge significance) they screw it up. Believe me. I say again... if it's offered to you, don't do it.

Hi, my name is Ryan **, I'm from Cincinnati, Ohio... And I was an AT&T customer from approximately March 2016 through September 2017, and I have regretted it ever since. I should have known that AT&T services would have been questionable because the day that I was receiving my phone in the store, I was behind four different customers and every single one had complaints. From bills that they should not have been receiving, to defective equipment.

Salesman came to our home during DirecTV installment. I accepted and was told our refund would come within 4 weeks of submitting the final bill. I had to pay out of pocket $900 to get out of Sprint contract, I REGRET IT. It has been over 4 weeks, and still no $444 prepaid visa. I keep contacting AT&T, and today I was told to wait 21 days from yesterday to receive it. I was told this end of January as well. Am I actually going to receive this “prepaid Visa card”? What a JOKE! Now I am out of pocket $900. Good job AT&T for having such great scams.

Misled and took $1019.00 out of my bank without authorization for a mistake they made. Never a call back from anyone and sat on hold for hours several times. Very poor management and the people answering the phones don't know what they're doing. I've been a customer for years. Horrible treatment.

We started this process with AT&T of trying to return phones and cancel contracts the end of September 2018. We traded phones for two reasons: 1) our service was really bad, 2) we have had a hacker on our system for about a year or more and no one was helping to get rid of the problem. I have over 500 screenshots showing problems with this. The last straw was the hacker got into our AT&T account and Wells Fargo locked it down. I couldn’t even access my own account. I had been telling AT&T for about a month that I couldn’t access my account, I was locked out and they kept telling me that the company was probably working on it. Not true!! A HACKER HAD CONTROL OF IT. No one would check. The next thing I knew someone had a shopping cart full of phones trying to check out with my credit card.

I was a customer for 15 years and they started increasing my bill even though I was on a plan that they came up with a year ago. I would call customer service and they gave me the runaround. I ended up speaking to 5 people with no help. So I cancelled my service and went to another provider and AT&T didn't like that even though I was paid up to date and my devices were paid for so I could get them unlocked. AT&T gave me the run around for over an hour and still did not get my phone unlocked. If there was a chance for me to return to AT&T it's definitely never now!! I was a great customer who always paid their bill on time always. BIG LOSS FOR AT&T!!