AT&T Wireless Reviews

Returned an iPhone XR and they put it as my own iPhone 7 is AT&T's and that I owe them money on that. And when I inquired about that they say that they cannot resolve the problem and waste my time for no fault of my own.

I changed my service to unlimited talk/text on the last day of my billing cycle. Somehow there was a double billing amount when I looked online to see my current payment. I went back to store (Pleasant Prairie, WI) and they were able to explain what happened and change to the correct amount. I realize billing sometimes doesn't factor everything in when you first get the bill, but I was assured I will pay what I expected to pay. Thanks to District Mgr. Mike and my store rep Derek. They both took the time to explain how the billing works. It was pleasure working with both Derek and Mike. I was a previous Verizon customer, and 30 months ago I switched over and I'm glad I did.

I am currently on the phone with AT&T Customer Service for the fourth time trying to get them to remove all of the extra added services their Technician chose to add to my account. He added phone-lines and service that I never ordered. He constantly asked the nature of my Business and seemed to be envious of me moving into a new location. When you call Customer Service they act like Old School Scammers getting information to stick it to you!! They have been billing me for 2 phone-lines and as I ask them to remove the other line that I never authorized and it never worked, they are constantly telling me about the cancellation requirements.

Last month we ordered AT&T internet service for our home. We deferred any other products. When our first bill arrived, we had been charged for a month of phone service including 1 of 3 charges to install the phone line. The first time I called to cancel the service we did not request and get the charges reversed, I was told that there is a special department that issues those corrections and to wait a few days to confirm that this special department had completed the corrections. I waited 4 days, and checked the bill. The corrections had not been made. I am currently on hold at minute 75 and counting to talk to someone to fix this problem. This fraudulent technique is known as "cramming" a bill. If anyone has any suggestions other than continuing to wait and being lied to again, I am willing to listen.

When I first changed to DIRECTV I was with T-Mobile. AT&T offered a better deal and gave me a break on my DIRECTV which They had just acquired. My bill kept going up and then CBS was dropped. They offered no compensation until I was leaving. The customer service is terrible. When you call it takes a long time to get connected to an Asian call center where no one is properly trained and half the time I get transferred multiple times. They refused to prorate my bill when I cancelled, so I am boasting the Corp. profit for nothing.

Well, I had internet that I was decently happy with (besides the price) but I decided to try out AT&T 'cause they offered me a better price than what I had. WELL, they came out and installed my equipment which took about 2 hours. THEN apparently the guy said that AT&T was having an outage and he couldn't activate it right then so he would come back in a couple hours to do it. He Never Came Back. Called AT&T the next day and explained the situation about the guy installing everything, and how he never came back to activate it, and they told me that I would have to wait THREE MORE WEEKS for someone else to come and activate our internet even though it was all installed the day before and the worker decided to move on and not finish the job.

I needed a phone line installed for my job. The first time I called, it went very smoothly, but she put in the wrong address. The phone line never worked and was cancelled. When I tried to get it connected, again, I was transferred several times, put on hold, disconnected, told to call different phone numbers. It was a complete nightmare. When I finally got to someone who could actually put in the phone line, I was told I need to put in a deposit, even though I did not need one the first time. I had lost my job over this mess. I have spent HOURS of my time. No discounts, no apologies, I was refused to speak to a manager. If you need a regular, traditional landline, be willing to spend weeks trying to get one.

It has been such a relief to use a service that is a great bargain, provides us with stellar coverage for our area, and professional level customer service. We use to have cellphone service through another carrier for 3 years total where we leased phones. One by one we went to ATT prepaid with unlocked phones and was much happier. We want no fuss service that delivers what we are paying for and they do that.

I have been with ATT Business for a while. Figured, "hey, give them a shot".. WORST mistake ever. You sit on hold forever only to be transferred to another department then get the run and lied to. Now I can't login to manage my account, plus they spontaneously cancelled the plan we were on and made us switch to a plan that is costing us DOUBLE. This is all pure absurdity. Bunch of lying crooks.

They provide very poor service. The broadband does not work as promised. They have to work on the installation multiple times, and every time they come and charge. The technicians are highly inefficient. They make money by charging for rework (which they did wrong in the first place). Their customer service is pathetic. Someone from a non English speaking country picks up the phone and you have to explain hours and hours the problem. In the end they would say that they do not understand English well. AT&T is absolutely lousy. They keep ripping off the consumers. It is high time they are taken to court.

Call in for explanation of extra charges of a line that I cancel. Got transfer to the loyalty department and the assistance that I got from the SUPERVISOR was horrible. Did not help. Instead she hang up on me and disconnect my services.

The only company with worse customer service than ATT is American Airlines. I have been a customer for at least 20 years and they act as if they don't care about me at all. Here are details about recent call(s):

I had a contractor perform renovations to our driveway. The contractor reached out to all utility agencies to mark any lines. He received the following response from AT&T: "no conflict, utility is outside of the stated work area." AT&T was in error. The contractor cut the cable line running under the driveway. Internet access was lost. I called AT&T immediately and explained that I was the physician on call that week for a busy oncology practice. Without internet access, I could not effectively access patient electronic medical records. I explained the need for immediate repair.

I bought into the Buy One Get One Free promotion so I added 2 wireless lines in April and the nightmare began! I have had the worst experience with AT&T. I can't ever get the right department. I repeatedly keep getting transferred and kept on a long wait queues only to get transferred again or have my call dropped. No one seems to be able to answer any question regarding my acct. WHAT IS GOING ON THERE??? It's like the left hand doesn't know what the right hand is doing. I just want out of this service!!!

I accidentally enrolled in AT&T's "enhanced targeted advertising" program when downloading their Call Protect app. For those who don't know, this allows AT&T to basically track and sell all data that passes through your phone. I've now spent hours on the phone with AT&T support either being told this program doesn't exist, they have no clue what I'm talking about, and the one supervisor who was familiar with the program gave me a solution that didn't work and proceeded to tell me there is nothing they could do. Considering their website says I can unenroll from this at any time, this can't possibly be legal. They were not forthcoming with information about this program when I accidentally signed up, and are proceeding to do everything they can so that I can't unenroll. As of now, they can still collect my calls, texts, website usage, location, etc. I'm considering pursuing legal action as they need to give an option to unenroll from a program akin to Big Brother.

The worst experience. I was trying to buy a phone with a payment plan, AT&T wireless rep. told me that I'll get a temporary number but can transfer my own in 12 hours. When I called, turned out it was not possible, the number he gave me was not temporary, and that was only the beginning. Turned out I'm now signed up for 2 phone lines, and the only way to get out, is to pay off the phone. I said ok, paid it off, called AT&T. They told me that they don't see any new account on my name and I'm all good with my old account. Then I started receiving bills. Dealing with some customer service reps was like talking to the wall, really firm wall, nobody takes responsibility.

My mom and I was with T-Mobile for 10 years or better. The reason we switched was because we were quoted a better deal for more devices. I needed more devices because I opened my own business and I made it very clear that the price was the only reason I was switching. My first bill came and it was adjusted to something worth the first mistake of not ever responding to my concerns. Then I have so many issues with network it’s not even funny!

I'm a current customer with AT&T from Cingular to present time, 20 years to be exact. I have never seen such a company change to straight garbage. My current experience has been to make a payment arrangement that has turn into a total nightmare. They informed me that I was not allowed to change my payment but the system stated otherwise. Which my payment would post before the new bill. Someone explain this unethical practice. I will be changing my services. Goodbye AT&T. You have changed for the worst.

I canceled 3 smartphones I had on my account and left 1 phone that does not require data on 7/4/19. I called a few weeks back to talk to a Customer Rep and tell him about this situation and the fact that I could not LOG INTO MY ACCOUNT FOR WEEKS. He tried to help me with my account with no success. I received a bill for 199.33 for internet and 1 phone because I am still on the data plan that had all 3 smartphones which have not been part of ATT since July 4, 2019. I am sure that if ATT researched they could clearly see that NO MESSAGES OR DATA was used. It is August 5 and because the Rep I spoke to did not make the changes to my phone data plan or suggested a new plan for 1 phone, ATT is telling me "this is your account and you are responsible for letting us know, our REP cannot suggest anything!!"

AT&T have the worst customer service. Had the service been good as well as price I would have been able to overlook it but I had to use WiFi calling in many areas around town to get a call to go through. Also when I signed up I was quoted a price that magically doubled a couple months in. AT&T are crooks that do not work or explain why their billing was raised. I have yet to talk to a customer service rep that was understanding and willing to work through my issues with me. I have decided to go back to Verizon where their quoted price means something and the service works. Do not recommend AT&T unless you want to pay $400 a month for awful “unlimited” service.

My PrePaid plan expired 08/04 and On 08/05 I discovered NO SERVICE. LOST the accrued $350++ in minutes. Cust service refused to do anything except give me a $30 credit for 1 year. No expiration notice was ever sent.

My fiance attempted to port her number from another provider to AT&T. We visited the store multiple times for a total period of 2-3 hours. They couldn't get the port to work, and it was clear that they didn't know what they were doing. Consequently, she then decided that she wanted to cancel the number port and obtain a refund for the unused $50 credit voucher. The physical store directed her to call customer service, who then diverted her to a different company, who then diverted her back to AT&T, who then diverted her to a different department, etc. This continued for over 3 hours, with AT&T offering as little help as possible - even attempting to charge her an EXTRA $10! Well, I guess they win because they have now broken her mentally. In hindsight, we should have just burnt the unused credit rather than dealing with the mental torture that is AT&T customer service.

I have had these phone lines for a year and a half now, paid EVERY single bill on time and in full, EVERY single one. What do I get in return? Stupidity and straight up REFUSAL to make ANYTHING right. I am shaking and in tears because of how positively INFURIATED I am. It's bad enough their internet is a monumental joke, that which we've had to contact the FCC about- why in God's green earth we went to these imbeciles for wireless service is beyond me. For some reason we thought their wireless service would be better? HA. HAHAHAHAHA. It is somehow worse.

They quoted us a monthly price. They lied then they said they would pay off our old phones and 2 months still nothing. The sales rep didn't not follow thru at all. Totally a fraud. Don't fall for the scam and don't make the switch. Once you do you're stuck.

I don’t often take the time to write reviews for companies since it seems a waste of time, but I had to in this case with AT&T “overall”! I “had” been a customer for AT&T since the 1990’s (at least) and did not have much interaction with customer service or sales until June ’19 when I wanted to upgrade my phones. AT&T had a promotion where I could buy one phone and get one free (BOGO). Being a very loyal customer and not having any product issues, I decided to upgrade by contacting the customer service number and taking advantage of the offer.

Customers of ATT, Please check your bills. I was oversold insurance on a line that doesn't exist. When I finally realized I contacted ATT and was told that because I didn't notice their mistake sooner I am not entitled to any of my money back. I explained that while I was in store the associate sold the insurance deemed as 'Multi Pack" to cover my three lines. The associate did not cancel the insurance on one of my lines resulting in overcharges. Seems like an honest mistake. I brought this to AT&T's attention and was told that even though I was paying for insurance on 6 lines (I only have 5) I could have noticed sooner and cancelled but I chose to keep paying.

I was an AT&T customer for years, now I only have an AT&T prepaid phone. All those years I had an email with them for 20 years. When I retired and went to the prepaid phone, I am apparently not considered an AT&T customer, so they took away my logon to my email address, without any warning (one day it worked and then it did not). When I called them they smugly told me I was no longer an AT&T customer so I could not access it nor can I delete it. It just sits there collecting emails, because it does not let anyone know that it is no longer a usable email address.

I have to give a shout out to "Aislin"…Happy birthday!! I have to give a shout out to "Aislin" my representative that helped me 110%..She obligated her time in full force to assist my needs and concerns!! After the love and support she gave I will strongly suggest AT&T's services to any and everyone! They are very understanding and will be by your side! Thanks.

I used to pay less money for UNLIMITED data with Sprint and had service everywhere... even at the desert. I switched only because my bill with Sprint went up a couple times and I thought I would try it out with AT&T. What a mistake. My data is NOT unlimited and I have no service anywhere in the middle of town, at home and forget it while I'm driving!! Horrible horrible service and I can't wait for my contract to be over so I can go back to Sprint. D

Very bad signal even if I am in the city. Super poor signal. I got in trouble with my manager because didn't able to clock out on time at work using my phone through Chrome due to no signal and I am in the city!!!! Minneapolis!!! C-i-t-y!!! Not even in the dungeon or basement or in a desert! I was in a city full of people using their phones while I am suffering AT&T poorest signal of all!!!! I went to the AT&T and they told me due to network update. ** reason I've heard. They told me same story 3 months ago. How long would it take for the service to get updated or fix or whatever they're trying to do??!! It jeopardize my job and my security!!! But anyways I'm moving to Verizon! K thanks bye!!Hate AT&T forever coz they're charging too much and can't even enjoy it coz of the poorest signal of all network!!

I have been a loyal customer for 10 years with myTV, Internet, and Telephone services with them. They have a loyalty customer 800 line, which means you have the privilege of speaking to an English speaking person. The first few years there were a lot of technical problems, but that seems to have leveled out. In the last several years I have had numerous billing problems. They have their so-called promotions which you have to ask for, rather than letting you know in advance about them. When the promotion runs out (normally in 12 months), they just raise your bill accordingly.

On May 25 2019 I spoke with customer service about disconnecting my DirecTV account. Julious talked with me about my wireless service and I was with Verizon at the time. He said he could give me $200 per line, buy one get one free iPhone XR and in two to three months I would get a $800 credit. I took the deal and it was the worst mistake I ever made with AT&T. I have made 12 phone calls to AT&T within a month. I would call trying to get my $200 per line credit to help pay Verizon for my remaining bill of $631. Each time I called I would get one lie after another. First I was told I would be getting a check with my first bill, never happened. Then I was told I had to call AT&T Switch to get my $200 per line credit and this was for 4 lines so $800. AT&T apparently come to your house to sale cell phone service. That was what the switch was for and they said I did not qualify.

I live in downtown Fort Lauderdale. My AT&T internet connection is silly slow, average 12mps in download, 0,8 in upload. I didn't see these figures from 25 years. The worst service at the highest price: 70 dollars per month!

I am very happy with the customer service provided by Neil at the AT&T store on Main Street in Norwich, CT. Neil diagnosed my old phone and gave me exact details on how to replace my Samsung phone with another device and still keep my phone number and prepaid plan. Additionally, Neil replaced my sim card to the new phone and transferred all my data from the old phone to the new phone. I highly recommend Neil at this AT&T store. He is courteous and knowledgeable. I will continue to do business with AT&T.

I needed a new phone so I went to the store to upgrade. I asked if there were any special deals. Upgrade my phone. I was told, "no," that the deals are for new customers unless I want to add a line that they want new business and that my 20 plus years with them don't mean much. So I called to tell them about the experience and they looked up my account and realized I was a great customer for over 20 years and offered me the new customer discount on a phone and would waive the upgrade fee and let me keep my plan at the same price.

I've been an AT&T customer for a very long time and I have finally switched providers due to the constant incompetence of their customer support staff and the HORRIBLE service I would consistently get.

My wife talked to them about adding a new line for her grandmother. The lady said they had promotions for S9 at the time and she wanted the note 8 like us because it was big enough for her to see. Well the lady then said, “Let me look.” Came back on and said she found one and we got at regular price. After 3 months the price would go from 900 something down to 150 for 5 a month until paid off. We had 14 days to turn on or return and I wanted to return because I didn't think she could pay it and it would fall on us. Well we had it too long and AT&T turned it on for us because it went past 14 days. Well 3 months came and it was never lowered to that price and she called. They told her there was no such deal and that I couldn't return or end because we already accepted the terms we didn't we were lied to and then told nothing they could do, they wouldn't honor a deal they never had.

Moved from the US to the UK and called AT&T on my first day, cancelled my account and unlocked my phone. Account wasn't closed, and they billed me for $194 over a month later. I had to call and spent 40 minutes on the phone with 3 different service reps to get the charges removed, and they STILL charged me $34 for the extra month even though there had been no usage. After being a AT&T customer for many years I was disgusted that they would nickel and dime me after admitting their own mistake (not closing the account the first time I called).

I recently noticed my unlimited data went up drastically. We were paying $20/month for unlimited. The phones that I pay monthly installments for went to $35/month. If I decided to pay for the phone outright it went to $60/month. So in the end my plan went up $90 a month for unlimited data. Been a customer for over 20 years and the response I got was, "I can show you other data plans that aren't unlimited." It's too bad but I guess it is time to shop around and see what else is out there. Very disappointed customer!

Take pictures step by step, keep all receipts when returning their equipment. They try to charge you saying all equipment was not returned even though I put everything in one big box that they provided. I even received confirmation from them that they received my equipment and they couldn't even find the email I provided them. One hour later after all my evidence they were in the wrong and trying to scam their own customers out of more money. I will never again use AT&T service on anything!

Once upon a time I raved about this company. Told everyone how good the service was...They have sooo changed! I tried to add a line and after three months and three tries I am canceling my service! They promised me one price but when the bill came it was an additional 60 in fees and was past the time to return the phone I received so then to cancel was gonna cost money too. You have 14 days to return the phone if unhappy but you don’t get your bill - and subsequent charges for 30 days? They are not consistent. If one rep tells you something it better be in the notes (they promised a price so I added the second line and phone) when I get my bill 30 days later and it’s wrong they can’t do anything about it 'cause the rep didn’t properly note the account--how is this retention. They lie to you to keep you and then can charge for services 'cause they changed your account to keep you....trap. Don’t let them retain you and charge you just the same!!!

I switched from Verizon to At&t about a week ago and have had NOTHING but problems. I have 4 lines and have had issues with ALL of them in this short period. My family has had the service for twenty years or more, but my personal experience has been substandard....I am EXTREMELY disappointed. We have had problems with video calling, our hotspots, secure family, accessing our gift, call quality, and activation. Customer service has been ATROCIOUS, and one agent, Juanita, ASSURED me that we would get my issue resolved, and then transferred me to a CLOSED department! I'm thinking of going back to Verizon. 10 years with them and I NEVER had this many issues all together.

I'm with ATT from the past 7 years. Upon requesting to unlock a device for my international travel, they denied without full payment of device. So, I completely paid off device and raised unlock request 72 hours after full device payment. ATT approved my unlock request in 24 hours. After verification with a T-Mobile SIM card, it is not working as expected and so checked back with ATT customer care. After staying on line for close to 19 minutes, customer service agent comes up and recommends to open a case (I can provide case details as well). There was supposed to be a response on that case in 24 hours, whereas we received a response in 72 hours (fine). Upon verification again, it was wrong and we have to contact customer care again.

AT&T has got to be the worst in lack of customer service. Trying to get an answer from anyone - via chat or phone call. I have now made 5 calls to them and not a single person is willing to help me.

Diego was helping me today about removing a wireless plan from my Apple Watch. He was very blunt and kept putting me on hold. He said there was no way to remove this until I paid off the watch- but he acted like he didn't really know. He wouldn't even give me a discount on my activation fee. He made corny jokes and was not funny. Thumbs down. It's a no for Diego.

Just remember they don't tell you your time is up to renew. If you have money in the prepaid account they will just take it and put 0 in your account.. They take your money. They're crooks. Where is consumer protection..

Have been on hold for so long! My husband talked with customer service for over 5 hours! Wasn’t given the plan that was offered, even though I had an email stating the promised plan. Store employees, including manager, didn’t want to help. They just sat at a table, talking while my mom and I fix the problem.

My family and I went to upgrade 3 lines of service why cell phones had been paid off yesterday. We decided that my daughter and my wife would be the only ones to get new phones because I didn’t want an increase of $130 additional dollars per month on an already expensive cell phone bill. The manager said they if canceled our current lines in a few days from home, they could open new lines of service and we could get the discounts for new customers. We would get a buy one get one free on the $700 dollar phones we had chosen. We asked "Don’t you have any loyalty rewards for current customers..." The answer was NO! We decided to do the honorable thing and submit to paying full retail, I’d keep my two year old phone for another two years and my wife and daughter would upgrade their 2 year old phones.

I was no longer in contract. My phone and Ipad were paid off. I called. Informed them I want to cancel my account. I get a bill in the mail showing I was automatically signed up for an ipad service because I canceled my phone. Even though they informed me my ipad was paid off and I never had any type of service with them through my Ipad. I spoke to a manager. He told me if I don't pay the bill it will go to collections. That there is nothing they can do. They scammed $134 out of me because I no longer wanted to use their services. AT&T is a huge corporation that after researching is known to do this to their customers. Beware!!! Never again. They should be shut down.

Worst wireless service I ever had. About 7 months ago I switched to unlimited wireless with ATT, my first bill was way more than I expected. On December 19, 2018 I cancelled my subscription and switched to T-Mobile. I kept getting bills from ATT for 6 months after I cancelled the service. I spent over 40 hours on the phone with customer service trying recancel the service. In May 2019, I got a bill for April, I ignored it and they sent it to a collection agency. I still today don't know if the service is cancelled. Extremely bad customer service. T-MOBILE is a thousand times better.

Account set up was a total lie. We were told that we would get a first responder deal and lower our cell phone bills by 1/2 vs. Verizon. That was lie #1. They stated they would close our Verizon account and take care of account by getting this on special new phone. Lie #2. We were told we had to turn in our phones to get this discount on our new phones. Lie #3. Our bill was split which caused us to be unaware of the higher rates we were now paying. We are now stuck with a very expensive phone that is actual crap. If you can use any other company than AT&T I would suggest that.

Been putting off getting a new phone because of the hassle. We stopped at the Yorkville store yesterday and fortunately Andrew was there and made our experience a pleasurable one. He not only proved that we were with the best service provider, he went to great lengths to lower our bill. Our whole family is on the plan, and he managed to satisfy everyone!

Jesus and Elizabeth has terrible customer services. Jesus did not try to help at all and Elizabeth was arguing and lecturing me for not opening my mails on time. I spoke with 4 person and they all gave me different answers. Worse customer service ever. Have been a customer for 10 years and I'm guessing they are hiring people with no customer skills.

We switched to AT&T, had no reception and cancelled within 5 days (grace period). We have been going back and forth, getting hung up on, switched from person to person. They are charging us around $200 for 4 days of service. We did not get new phones, we kept ours. Every time we talk to someone they seem so confused. I don't mind paying for 4 days of service but that does not come out to $200.

Extremely bad service, phone calls drop and disconnect. They clearly don't have enough towers. I would call them all the time but nothing has been resolved. Could never use my phone properly. Will switch a provider. They want me to pay them money for the service they haven't provided instead of paying me for all inconvenience that they have caused me.

I have had ATT for 20 years. When and every time I call customer service I am put on line with a person that does not speak English, tells me I don't have a account and that because I don't have account that I could not speak to him or her. Changing my service as I type. Greg **

Have been without service and had to wait 4 days for an appointment. They did NOT show and said they sent someone and no one was here. I was here and have video surveillance and no one came. They lied. Called customer service and was told ‘if customer service is important to you then go with a different provider’ by Ben. Of course no last name given. They say we have to wait 3 more days to get a technician. They need more techs. You never get to speak with a local person. They are always someone overseas.

I paid off all of devices totaling approximately $2k. I now own my phone but being held hostage with the unlock process. I tried several times to go through the online process after I received a unlock message on my account for each device. I continued to get an error message at the end of the process. I called customer service and spent an hour on the phone attempting to get help. I was transferred four times and the best any could do is read the script off of their computers. I finally hung up and went to an ATT store.

At&t is the opposite of user friendly. I initially opened my account in a business name. What a mistake and hassle that turned out to be. A few years later I asked to have it put in my personal name, which they said they did, however a few yeas later found out they never did that, so they said they would take care of it, but never did. Because of all this mess, I cannot access my account online at all. I just lost my phone yesterday and I cannot get any help online or from the rep I called, they make everything so unimaginable difficult!!! Please do yourself a favor and select another carrier. These people are the worst to deal with!!!!

I bought a phone with a $200 refund offer. The AT&T store assured me the refund due was noted on my account, and when I called customer service they verified it. Every time I called customer service after never receiving the discount, they denied that there was anything noted on my account. I have called multiple times and every time I get transferred from agent to agent and get the run around. Do not ever buy a phone from an AT&T store.

I pay about 400$ a month to ATT for cell phone and DirecTV service. Went on vacation to Belize. Daughter ran up 159$ worth of roaming charges. She's our youngest and did not know she was roaming. Didn't get a warning message till the bill was over 150$. Called to get them reverse the charges. Got an overseas tech support guy who took about 30 minutes to say they would give a partial credit but I had to call another number. Called the other number, went to a confusing menu and finally got to a rep, this time in the US, he dallied around for another half-hour (including trying to sell me a new phone) (most of this time was spent waiting for their computer screens to refresh. Apparently ATT has the slowest computers in the world) and he added some notes to my account and said I had to call yet another number to get the credit.

Does any one from customer service actually care or does AT&T provide a proper training to the customer representatives.... They ** don’t care or very very poorly manage in helping the customers in resolving their issues. They make us spend hours and hours of time in reaching to the right department and end ** up by false hope or by giving wrong information. ** you CEO of AT&T for successfully failing to serve your loyal customers!! Dare you to step down and resolve my issue!!!! Hear all the recording and see how greatly your representatives misguide and direct us to wrong departments and hold us on calls for hours!!!

Okay so, I have been a loyal AT&T customer since 2001. I normally buy my phones at retail from Best Buy to avoid contracts they had or monthly service payments on a phone. In March they had a deal of buy one get one free iPhone. As an android user I decided to give iPhone a chance because of the deal. I also prior to upgrading had an older “grandfathered” Unlimited plan that I was not willing to lose so I stressed this to the sales department who reassured me I could just add a second line for $20 plus taxes and fees per month to my existing plan. Great!

Worst experience in customer service I’ve ever had hands down! Rude rude rude rude when I called and tried to speak regarding my bill! I cancelled service with them and 2 weeks later another autodraft went through my account for more than what my previous monthly bills were! No one could tell me what I was being billed for or refund my money!!!

I have Wireless set up as my internet service & it was a nightmare as soon as it was set up. First of all, I went to a retailer to set it up - huge hassle & they did not understand what they sold me into. Lots of big promises & little truth. I ended up with HUGE overages every month, my $50 bill quickly became $180+ each month and I had no way to limit or pause usage. Finally I gave up and called to cancel the service after 2 billing cycles. Then I get a bill for $100 after my service has been cancelled & I paid my final giant bill. I called AT&T to fix this issue and they refused, they gave me half off of their own error. Even though I cancelled their service they are claiming it was a new billing cycle. Will never use them again.

So you know who is the worst? AT&T. Back in college, I bought U-Verse internet with them. They set a record that is still held to this day of 22 phone calls in order to get my service up and running. Well, I had to drop Boost Mobile recently and find a carrier that actually gives me a signal literally anywhere. I can't afford Verizon, so AT&T it was. That was 10 days ago. Today, I got my first bill. They are charging me double my rate without my permission. When I called to ask about it today, they told me they refuse to look at my bill because I'm suspended. "Why am I suspended?" They hang up on me. I call back. "Why am I suspended?" Click. I can't call back. They shut off my phone.

We paid off our phones to help lower our bill, if you have bought a phone, you know that's not cheap. WE had a month or so with a lower amount due. Then they add a surcharge because our phones are paid off. SO we make the decision to leave AT&T, now we are jumping hoops to just get the codes. We have to have a 0 dollar balance, so we pay the 154.23 to bring the balance to 0 only to be told we owe another 100 we have to pay in order to get the code?? You have all the money from the phone, you have been racking us over coals for years with your only cater to the new people plans. And now that you have pushed us to leave, and you are nickel and diming us on the way out. My husband spent most of his day today on the phone with AT&T trying to understand the meaning to the madness only to be more frustrated now than he was before making the call. We will do our best to not get caught up in another phone contract.

When I moved recently we chose AT&T for TV and internet, the salesman who came out talked me into switching my phone service as well. He told me that not only would they give me a new phone but they would reimburse me for the early termination fees. They haven't. I got a partial reimbursement after much work and irritation on my part. They didn't just want a copy of the final bill. It had to be worded a certain way. Once I got that straightened out they started sending me postcards and emails saying they were cancelling the gift cards because they didn't have the right information; this has been going on for two months.

I am trying to get reimbursement as I have been charged for some services I never signed up for. Customer service is NOT helpful. Every time I call they say the case shows a pending status. Some of their agents cannot even pull up the account after getting all the information. Each agent gives a different statement regarding the case when I call.

Unfortunately, you're not able to leave a zero star rating. The customer service with AT&T is so bad, it's almost comical. I had been a customer since before 2000 and have wanted to change carriers, but like many others, I was hesitant to go through the hassle of switching carriers. After being on hold with customer service for nearly an hour, and never being transferred to a manager as requested, I have decided enough is enough. Goodbye AT&T... You won't be worried with me any longer.

Early November 2018, Nick ** (The manager of the Arnold MO AT&T store) talked me into a contract which included TV, Internet, Free HBO, FirstNet, and two new phones with unlimited service. Nick advised all this would be only $210.00 a month (Including all the taxes/fees). Each month my bill was $300 plus. I would bring it to him at which time Nick credited my account to bring it down to $210.00. After several months of this I returned to the store at which time I was advised Nick had moved to the High Ridge AT&T. Additionally, I was advised my bill would be $300.00 a month and I was stuck in a contract.

I called several times to inquire about the level of wireless call/data/text coverage in Mexico. I have a Mobile Share 40GB plan. The text says that I can call, transmit data and text in Mexico, but does not specify details. I called several times and got different responses from the customer service folks. Some said Mexico is not covered and wanted to sell me additional coverage, some others said it was partly covered and only two said the correct thing, namely, it was fully covered to the amount of GB my plan has. I detect both a lack of training, as well as negative training specifically geared to lie, cheat and steal. AT&T is gearing to provide advanced 5G technology, and I hold significant shares in the company. I feel very irritated and disillusioned when I deal with their Customer Service Department. The wireless plan is good and will earn them good bucks. I hope AT&T reads this review and acts in a positive way.

I have been an AT&T customer since 2007, longer than some of the Call Center Employees. When you make changes to your account, things get REAL MESSY and the call center likes to throw around the word "Pro-Rated" a lot when explaining the additional charges. AT&T alleges to record customer calls - so why can't the issues be a quick fix. I was PROMISED a discount of sorts by an agent a few months ago. When the discount hit my account in the amount of 68 the VERY NEXT MONTH, I was charged 109.00 and 110.00 alleging "You were not charged for data." My phone bill is 211.00 per month TO INCLUDE DATA, less 68.00 DISCOUNT is 143.00. Since merging with Time Warner, AT&T has this CREATIVE billing going on. WHAT'S WORSE each call center agent seems to have a polar opposite understanding of the one before. Calling EACH OTHER liars and STUPID. Then transferring me to some guy from India who dont make sense.

I have called their service line several times to fix never ending problems. On multiple occasions a technician has had to assist. I have had it for less than a year with three cable boxes, two of which never work. Charter sucks. ATT sucks.. Next...

ATT is nothing but a bunch of crooks. They nickel and dime you for things. They change for plan or erase extras without your knowledge so they can get more money from you. They owe me a lot of money back. And need to fix everything they screwed up. I cannot wait for this phone to be paid off so I can leave this God awful company. Never again will I use them. I will go without even if they were the only company out there.

I wanted to change the phone color as soon as I placed the order with customer services. They told me that I could do it for free at any of AT&T stores. I visited couple of stores and all of them wanted to charge me 45 dollars restocking fee for changing a box packed phone. They were also incapable with any basic service requests, I wanted to convert my SIM card to E-SIM and that took the customer care about an hour after which they lied to me saying that they will call me back in another 1 hour since they do not have right tools to make the change. However, as expected they never called back. All you can expect from AT&T customer care is bunch of lies and eagerness to get you off the phone.

Very long wait times, only to be dropped after an hour and not called back. Every time you are transferred to a new person, you have to go through the same 3 minute routine of verifying every piece of information; no regard for people's time.

A couple of months ago we decided to switch over from DSL to fiber optics with AT&T. When they arrived to do the home installation, there was a cellular ATT representative accompanying the installer. I did not know why he was there because we already had cellular service with Verizon and very happy with them. Anyway, when he started to talk about AT&T InHomeSwitch (Get up to $700 in credits per line to help you switch to AT&T) he convinced me to switch over to ATT to save more money on my monthly payments and that I will get approximately $700 (comes in two phases via debit/credit card) for switching over the four lines. All I had to do was buy a new smartphone, trade a couple of our Verizon phones, etc., but overall I will end up not paying much for switching over and also benefiting from being able to pay off most of my Daughter’s iPhone who still had a $900 balance with Verizon.

So AT&T people came to my house trying to sell internet service which I already had, so the girl asked me who my wireless provider was. I had T-Mobile. She offered gift cards, bill credits, and books S10s to switch. I did only to find out the gift cards were significantly less than what was promised, there were no bill credits, and the bogo was only 50% off. When my wife and I tried to address the issues with customer service we were told that those sales people who showed up in AT&T shirts and had authority to set up service were a third party and there is nothing they could or would do. Shame on you as company for allowing these types of business practices, what ever happened to integrity. Anyway will be canceling to go with a different provider, please don't do business with these people for your own good.

It is impossible to get support. The phone isn't working, so my elderly grandmother, who refuses to use her cell phone, can't get any service support. There is static instead of a dial tone or voices. The only options for support are based on calling them or receiving an 8 digit code VIA PHONE even though the phone isn't working. The only number they have on file is the number that doesn't work. And now, the support service department is done and I keep receiving an error message about it being down online. I have no idea what to do with the company.

AT&T's customer service representatives (CSR) are incompetent! It is impossible to get a correct answer from anyone in this department! I am beyond frustrated with this company. A 256 billion dollar company and they can't even train their CSRs correctly in their policies and procedures or stand behind the information provided by their CSRs! In addition, it is impossible to get anyone on the phone that has any authority! I am no longer a wireless customer of AT&T but I still owe a balance that I am unable to resolve. I have been going round and round in circles with AT&T for months now with no resolution. At one time AT&T was a great company, however; they lost sight of what made them a great company, their customers!!!

Wireless service bill over $500. Was told it would be $200 max. After adding lines was told activation fees would be waived and they were not. I have called week after week with no help. My first bill was $550 dollars. Was offered to have $30 dollars waived. Outrageous charges. Horrible service. I was transferred to seven times twice to the fraud department. I have spent countless hours on the phone disputing the charges. My dispute was denied but I was never notified, then service was disconnected. Really I’m so depressed over the hours I spent on the phone with no resolution. It’s really sad to be treated this way!

Where do I start... I've been with ATT for 1 year 3 months now. I have cell service and DirecTV which is merged with AT&T now apparently. Let's start with the cell service first.. All was peachy when I first started service. I paid $140 a month for just 1 line which I thought was pricey but it is what it is. Fast forward 1 year and I add my girlfriend to my plan and add a 3rd line for my son. The lady I talked to the first time I just wanted to ask questions about pricing and such and then talk to my girlfriend about it. She was very persistent and told me I needed to act on this now and change everything over... I have call recorder enabled on my phone and went back and listened to it. She quoted me a price that was $40 dollars cheaper than what I'm forced to pay now.

If you are planning to have Wireless service with AT&T, be very careful that you might not get the right help with their customer service representative, they lack knowledge of their own product and everyone has their own understanding which results a tons of follow up call with no results. Also you need to have your own notes of when what service is activated with a reference number because you will have to bear the pain of proving that. I will tell my experience.

These guys are horrible. I called in to dispute extra charges on a bill after paying the amount due. During the process they try to have me set up a payment plan for extra money which I denied. After successfully paying the bill, I called in to dispute the extra charges. Now the rep gives me a totally different amount from the automated system. He even stated "I work here and I wouldn't pay this much for phone service. I don't have their service". I ask to speak with a manager who spoke over me and got mad when I told her to stop speaking and let me talk. EXTRA CHARGES. DROP CALLS. RUDE MANAGERS. AFTER 5 YEARS OF SERVICE....I THINK NOT!!! MY CONTRACT IS UP ON JULY 3RD. GOING TO VERIZON!!!!

I had an account billing issue five months ago and I was not able to view my billing and billing history. I talked to ATT representative and they created a ticket for me. Then things got worse, ATT cancel my old account without noticing me and created a new account for me. There are some credit in my old account also not transfer to my new account. I talked to ATT customer support a month ago, they told me the credit is transferred to my new account. My I still not able to see my credit in my new account. And my account keep having issue, like not able to login to view my billing. I contacted ATT customer support again and they keep transferring me to different teams without resolving the issue.

You have earned yourselves a solid place in the top three worst companies I’ve ever done business with. Here’s why:

If you are deciding on which cell phone carrier to choose, DO NOT BELIEVE THE COVERAGE MAPS. AT&T shows great coverage on paper but in reality they are spotty at best. LOOK ELSEWHERE. They have increased customers so much that they must not have the upgraded the network to handle the new customers.

Do not, I repeat DO NOT sign up for AT&T. This company does not honor payment arrangements which is a breach of contract. It even states on their site that you can make payment arrangements to avoid service disruption (I have the screenshots that for all to see). After our service was shut off several days before we were supposed to pay I spent what seemed like an eternity spoke to 4 customer service reps who all told me different things. One said we were not supposed to be disconnected and he "didn't understand why we were". Another and the final customer service rep lady told me that "making payment arrangements does not guarantee your service won't be disrupted and that anyone who says it won't be is lying to or misleading us". Unbelievable!

Galaxy S9 = Great phone, just wish I wasn't SCAMMED into getting it! I was told by an "AT&T account manager" named Simon ** that had come into my home with the installation tech when I signed up for cable and internet. He said the phone would be a free promotion if I switched my cellphone carrier to AT&T as well. NOPE turns out I was signed up for installment payments for the next 30 months to pay off the $800 phone. -_- Tried to contact Simon numerous times = No response. Tried to contact customer service (spoke with FIVE different agents) = No help! Final agent was super hard to understand and stated that the Galaxy S9 was never a promotional phone in January when I sign up. :/ And there was nothing he could do.

AT&T has billed me $1100 for a month of service. They show a 133 minute call to Africa which I never made. I have made numerous calls to their customer support/Billing department. They tell me that they can't/won't reverse the charges. Now they have made it to where I can't make or receive calls.

AT&T lied to hook me in. The pitch that was thrown seemed amazing and almost too good to be true for the money. After a hard credit check and what I found out later were simply lots of lies. Day of install comes. The AT&T employee arrives, installers. He told me the truth as to what I'd really be getting in place of my existing service. The installer showed me his credentials as I asked him to do. He explained that he had been an employee for AT&T for over 10 years and still going. We began talking about the service and initially he was building the service up. Talking about how happy we would be with AT&T. He then started explaining everything he would be doing that day. Somehow our conversations took a different turn and we began talking about our families and current lives.

I have spent over two hours on the phone with the AT&T Wireless Customer Service and Customer Loyalty Department. I was trying to resolve a billing issue. AT&T has the most incompetent and rude customer service employees that I have ever dealt with in my life. I talked to four different employees, and nobody was able to resolve my issue. I am done getting the runaround from AT&T. The only thing worse than AT&T phone customer service is the service that I received at the AT&T store. I have decided to switch carriers and I will never go back to AT&T!

I used ATT a while back and never had a issue. I got divorced and lost all my service since I couldn't afford it. Recently, I went back to ATT for my internet and TV. The internet has sucked since I got it 6 months ago. I call and they just do a credit to my account for the times that they can see it messed up on their end. About 5 different techs have been out already. Still stuck paying for the service due to the contract but no service.

We recently moved to a new home and the AT&T phone signal was TERRIBLE that we can't make or receive any calls & text messages. When we called the AT&T customer support, we were told that there is no issue with their tower and we are in their best coverage with the tower in 28 miles away. We were asked to 'adjust' by enabling Wi-Fi calling. If that is the case, why should we even pay 100s of dollars every month? Worst service....

AT&T Review: I am giving AT&T a negative rating, which, in my opinion, is still much too high! This is a constructive review hoping to save AT&T tens of millions of dollars in lawsuits. It addresses the failure of AT&T in providing help to potentially stranded individuals when their cell phone service is disconnected for non-payment. I have been with AT&T for over 60 years and with their cell service for over 10 years.

I want to share my horrible customer service experience with AT&T. I currently have 10 cellular phones with AT&T. I wanted to add an 11th line. I spent over 4 hours on the phone with AT&T customer service trying to add this line on 4 separate phone calls. I was given incorrect information by the AT&T representative on multiple phone calls. I contacted the office of Mr. Stephenson, the president of AT&T. They offered me a $25 credit for my trouble and nothing else.

My friend who has the same cell phone plan as I do pays $58.00/Month. My bill was creeping up each month to nearly $100.00! Also in my neighborhood the signal strength is often half a bar and often cannot connect data! Calls get dropped. This in a city of a million people! I called customer service and they told me for my convenience they had doubled my data from 3Gb plan to 6Gb for only $20.00 extra. What? They did this without my consent and I was paying for this for months without knowing it. That is criminal in my mind. Also, get this; I have never even used 2 Gb per month in my entire history with AT&T... So why would they want to double my data up to 6GB?? AT&T is unscrupulous and greedy.

I have had my AT&T Wireless for approximately two months now. Over a week ago our service went out. I have been on the phone with numerous customer service reps. and managers trying to get this resolved. Their subcontractors have not shown up for 7 appointments thus far, even though I receive texts that they are on the way. This is ridiculous. I feel that I am living in the twilight zone. Their managers state prior to each appointment that they will follow-up with me to make sure someone shows up. They never do follow-up. I then have to call their customer center and explain the whole thing over each time. I even requested to get out of my contract, but was told it wasn't possible. I work from home, and depend on the internet for my income. I am literally losing hundreds to thousands of dollars each day. This is a nightmare. Currently in the process of obtaining an attorney. I have no other choice. Jeff ** San Antonio, Texas.

Stay away from AT&T. I called AT&T Wireless to try to get an issue resolved and after 15 min working my way through the computer phone system that seemed to be stuck on a loop then spent another 45 min on hold, finally I was sent to a call center in India. I am hard of hearing and could not understand the CSR who answered the phone. As allowed by law I requested a US based customer service Rep. The CSR then cussed me out and hung up on me.

So we switched back to AT&T thinking we were safe. Boy, we were wrong! We were told we were getting the buy one get one plus half off another phone (all iPhones) with the unlimited plan. We are roughly 7 months in now, paying full price for every phone, the plan price is not what it’s supposed to be, we have no WiFi calling, no hotspot service & the amount of dropped calls are ridiculous. We have called several times to try and have this issue fixed, but no... they really do not care about their customers.

I contacted AT&T to establish service and was promised multiple times I would pay sales tax on a iPhone XR. I contacted AT&T to establish service and was told my application was approved. I went to process my payment and agent stated my application was kicked out of the system. The agent stated I could go inside a store and someone would be able to access the same application over the phone because I stated that I didn't want my credit processed again.

In April, I suddenly start getting text messages from AT&T to pay my bill. I try to respond requesting paper bill, but they are ignored. I have no intention of paying bill over phone. Calls do not help.

I have never had a customer service agent or any business be so blatantly RUDE & UNPROFESSIONAL! My husband I were inquiring about internet new service. After hearing the deals I asked if the CSR would email me the deals so that I could go over them when my husband got home from work. The CSR said to me "You know I work on commission and you need to pick an option now and worry about your husband later." Then he further stated that he was getting aggravated at me because I wasn't buying anything! AT&T YOU LOST A PROSPECTIVE CUSTOMER AND THEN SOME FOR GOOD! I'll make sure to spread the word of your outstandingly horrible customer service!

I started a telephone/internet service with AT&T late last year. By April 7, 2019 it was clear to me that this company offer a mediocre service. The internet disconnections occurred on a daily basis, movies were difficult to watch due to buffering issues, I could not connect the system to my surround sound (the company technicians could not either), navigation of the system was cumbersome. I terminated that agreement prematurely. I received an e-mail stating that since we terminated the agreement after the billing cycle had started they would charge the whole month though the account was cancelled. I paid and shortly after they charged more for the cable part of the deal. The total paid was $658.94.

I have used AT&T only for 3 days and couldn't even browse the internet and canceled the service within a week and got the billing of $121.08 on Sept 2018. I contacted AT&T service and explained my situation and then they waived that fee but I received a call couple of times from collections office saying I have a pending amount of $121.08 with AT&T. I was surprised. When I called AT&T they mentioned my problem has been resolved and I'll never get a call from collections team again but one week back I got a call again from the collections office saying I have pending due. The response from AT&T was worst ever and I called them like 5-7 times a month to resolve that but I haven't got any response from them which is even worse. They should be responsible for something like this to happen in the first place.

I called AT&T customer service to ask a simple question about coverage during a trip to Canada. The representative who took my call spent most of her time advertising AT&T's wireless and cable services aggressively. She asked misleading questions about what I would like to know and kept trying to get me subscribed to services that I do not need. I do not know if AT&T has trained its customer service representatives this way to make them sales agents instead of providing the services to address its customers' need. Such an agent may be able to sell some products, but the customers will realize later that they got cheated. To me, this is really bad for the reputation of AT&T, and it hurts the business as well. Any customer with an experience like this would have difficulty in trusting the representatives.

We were told by ATT our bill would be $160 for 4 lines. We had ATT over a decade ago and switched for their crazy fees, but thought we'd give them a try after they assured us that that was the set price. We asked time and again and were even told since we were long-time ATT tv customers, we could have some of the start-up fees waived. Activation and getting a card for bringing your own phone is outrageous, but we let the first $350 bill slide. However, the next bill came and was around the same, so I started investigating. Again, I was told that these were start up fees and would go down the next month. It went down to about $235. Apparently, they charge you a fee on top of a family plan, so the $160 also comes with a $35 charge to use it, or something to that effect, and then you have the outrageous fees and taxes.

From my experience, I must say that AT&T wireless customer service has a very disappointing and frustrating customer service. I had to speak to many representatives and their supervisors to resolve a simple issue. Their websites does not work all that well either.

I have been an AT&T customer for about 12 years and I never really had any issues except for a few bill additions that got taken care of... Then I added DirecTV to it. That went fine for a while then all the sudden my bill went up about 100 dollars for no reason. I called to ask why and they gave me the run around and gave me another promotion. Then I called about another issue and the rep cancelled my services by accident. He said he fixed it and nothing would be turned off and everything on my account was back to normal.

I canceled my service and they billed me for an entire month because I canceled my service one day after the billing processed started. Literally the billing service started on 3/23 which was a Saturday and I switched to Sprint on Sunday 3/24. When I called the billing department and talked to John, who would not give his last name, he told me that in the company policy but you will not see this policy anywhere in your contract. What company would charge you a month of service they did not provide you? I did apologize to John because it is not a "policy" he can override, but come on, AT&T is so desperate for cash that they rip people off and lose a customer forever. Not a good business practice if you ask me. Beware if you are considering their service.

I cancelled services since I kept been overcharged and after cancellation they kept overcharging me, so I called many times to request a refund, which never happened. And they kept charging me, so I had to cancel my credit card and now, I receive past due notices. I filed a complaint to BBB and now I'm thinking of starting legal action, since there's no way to stop this thieves! Stay away!!!

I purchased a Samsung Galaxy S10+ mobile phone through AT&T's website using the chat option. I spoke to Reymar. Reymar told me that if I opened a 4th line that I would receive a second Samsung Galaxy S10+ mobile phone and pay nothing after a $33.34 monthly credit. I received my bill and noticed it was incorrect. I was only receiving a partial credit of $12.50. I was also blindsided with 2 $30 activation charges that were never mentioned by Reymar. I called customer service and disputed the charges but I was put on hold several time and eventually hung up on.

I went to the AT&T store to inquire as to my my bill was so high. I am paying $120 per month for 2 lines. I was told that I could enroll in auto pay and receive a $20 discount. To do this I need to change my billing date. As always no one at the store could help me. I was told to call customer service. As always I was passed from person to person. NO one wanted to help. They are obsessed with doing nothing to help the customer. They wanted a code that I have never gotten to access my account. They would not use driver's license as they do in the store. I was told there was not way to access my account except with a code they could access my account. They do not care about their customers.

Have been a AT&T customer since 2004, and I used to love their customer services. So I never thought of changing my phone to a different company. But lately, I have been having a horrible experience with ATT customer service especially removing a line from my account. I have several lines for my business and I had to remove a line. And upgrade another one from Galaxy Note to a XS/MAX. But after I canceled the line, I found out that the one line was never removed but instead it was added to the upgraded one. So now I have Two lines on one device which they refuse to correct being that it's their Error. Bill still shows as if I never removed it, it shows as if I have two XS/MAX.

I've recently resubscribed to AT&T internet and DirecTV bundle. I'd had both services before but allowed my DirecTV service to expire. I maintained internet during the expiry period. AT&T charged me more each month than what I should've been charged ($60 vs $50). When I chat online with a customer service representative for almost an hour, the representative essentially told me I was being charged the correct amount. I was able to locate my service agreement on AT&T's website after the chat session, and the agreement showed plainly that my monthly payment should've been $50/mo for internet. This was in Sept '18. I'm not sure why I didn't just give up on AT&T then, but fast forward to Feb '19 and I re-subscribed to Directv. I've had nothing but issues since. I continue being charged each month, more than what I was quoted.

I have been with AT&T since they purchased Cingular. I have four phone lines and four iPad accounts and spend a great deal of money every month for the service. I am deeply disappointed by AT&T customer service and could not have believed that such incompetence was possible at an enterprise of this scale and importance.

Purchased a buy one get one iPhone promotion from them. Was receiving the correct credits for a few months then stopped giving me credit on my bill. Called over 5 times in 4 months and cant get a answer from anyone one why I'm not receiving correct credit. I am a long time customer who is highly disappointed.

Not enough room for all of the gory details but AT&T made a mistake on my bill and repeatedly blamed my bank. After numerous calls back and forth & hrs of time wasted they admitted it... I am so angry over numerous calls and hours of wasted time AND that they would not connect me with a supervisor! I finally google how to get a supervisor and I spoke to one today who put me in touch with a Customer Loyalty rep. The Customer Loyalty rep told me to get over it. Imagine that! A loyal 20 year customer and their mistake causing me hours of wasted time and she basically says get over it. Worst customer service EVER! If you are thinking about AT&T JUST DON’T!

Went into your Carle Place store, Long Island NY on Monday, 5/27/19. I was not able to receive voicemail on my iPhone X. The fellow who I was speaking with Ian, had an attitude when I asked him why I wasn’t getting voicemail. He immediately said it was an Apple problem!!!! I said, "No it isn’t, when I call my number it gives an ATT message that there is a problem with my voicemail." He was sitting on a couch, didn’t bother to get up and was very disrespectful. He had an attitude from the beginning. Did not even attempt to fix my problem!

Customer service with AT&T is truly an absolute joke. There ain’t no such animal!! They must make a fortune by just plain lying to customers phone call after phone call after phone call (etc.). You can spend MANY hours trying to resolve the most mundane, trivial issue you can think of without ANY consistent or least bit satisfactory reply or answer. Ever tried to get a callback from these bandits? PLEASE do not hold your breath! Ever tried to get a callback number for the person you're talking to? Again, best of luck to you! Ever tried to get an identification number of person you're talking to? Again, best of luck. They undoubtedly have these people on a bonus system - the more they cheat or screw their customers out of the more they paid. Sorry to be so negative but after MONTHS of trying to get over billing questions answered or replied to or waiting for callbacks, etc., etc., etc. - you certainly understand the total frustration.

EVERYTHING that I was told by customer service has proven to be untrue. They have not provided anything they said they would. Not just one cust. serv agent...all use the same SCRIPT (word for word). Finally got a supervisor after 3 calls and 1 1/2 hrs on hold and was told that "you agreed to contract and you are ** for 2 years." She did admit that the cust serv reps were being untrue, but AT&T takes no responsibility for the lies. I would not sign up/use AT&T Wireless again. Sad part is that I also have Directv and I have gotten the same lies and same "you are screwed" cust serv and supervisor response. NEVER AGAIN!!!!

@AT&T beyond frustrated with your customer service. I called in March and was told about a new promotion. I asked more than 5 times that by accepting the promotion I would not be tied into a 12 month contract as I was moving in June. I was reassured I would not be. Now I am trying to move and being told I am locked into this contract regardless of the misinformation I was given. Spoke to a supervisor who told me she would pull the call but it would not change a thing and if I were to change or cancel it would be $150. I have been a loyal customer for years and can not believe I was told you will not stand behind what a customer service agent advised me multiple times.

Worst service in South Florida. Please be careful. AT&T's customer service is now beyond HORRIBLE. All the towers in South Florida are degraded. There are blackouts everywhere. I never have more than 1 or 2 bars. Many times no service which affects my safety. The WiFi went down nearly every weekend and was too slow to stream Netflix most days. They will not take ownership of their inability to provide working service. I have wasted hours on the phone with their tech support and customer loyalty. Still no ownership of their mistakes and not following through on their end of the contract. Please avoid them and save yourself so much trouble and wasted money.

I have never dealt with any company so incompetent! For a communications company, they have absolutely no idea what anyone is doing. I could go on for days, but will keep it short. Trust nothing they say. I just got sent to collections for something they said was zeroed out three times..three times! The last lady had no record I talked to anyone previously!! I have literally spent hours on the phone fighting them on my wireless bill and Uverse and fiber bills. I got only half of the gift cards I was supposed to get. That is still unresolved. They said I couldn't get fiber to my house even though the person before me had it. 2 months later, I went a 1000 miles away and they were able to sign me up. Makes no sense!

Called over 7 times to get an overpayment refunded to me of $155 dollars. It’s been 2 months now and I still haven’t received a check. They would tell me a price and my bill was always much higher. I had an unlimited plan for 2 which they said would be 120 always ended up that my bill was between 165 and 179 a month for 2 people. I was stupid to pay this as long As I did before switching and going with T-Mobile.

I first started AT&T it was actually it was actually a good service. It is Stan Lee gotten worse seeing that price increasing. Perks are dropping. I need to go back, do the original AT&T, get rid of Cricket because they are focusing on money instead of quality service.

So we have been with AT&T when then they were called Southern Bell. We have cells and internet with them. Cell phones are great but internet for the house is horrible. They also will try and charge you as much as possible for as little as you get. For years we were paying 106.00$ for laggy 6 mb. per sec internet and fine considering we're out in country but since they have upgraded instead of letting or helping customers know that 12.0 is available for the area they choose not to. I am a songwriter and country music singer and recently have tried to use internet 12.0 and yet still laggy.

I have had awful experiences with AT&T. They are big cheats. They promise you something and charge you something else. Customer service numbers are worse. They all give you different information and want to sell their own promotions instead of helping me. They will increase your bill without informing you of the price hike. I am so disgusted dealing with AT&T. It has been very stressful. I have complained to Better Business Bureau about them.

Canceled my account. Today, I went to turn on my TV and I have no cable or internet. I called AT&T and was told that someone ordered my service to be disconnected. They verified that my bill was paid on time and that I did not request the service to be disconnected. The manager was suppose to call me back but never did. They also couldn’t tell me who placed this order. Needless to say, I got the runaround and still have no service. This is one of many issues!

They have not corrected my bill since November. I call and get nowhere with customer service. The worse company I ever dealt with. All I get is promises and lies from this company. Look at all the complaints and wonder how they stay in business.

We added Direct TV and Watch TV after being customers of ATT for years. I will not go into detail but it has been five months and we still cannot watch HBO on our program. Talked to every department possible and promises made and promises broken. Promises to call us back and no callbacks. Every time we speak to anyone there we have to explain the problem over and over again. No one writes anything down? Last time was today. Promised to get a call back by 7:00. Called back at 7:30 only to find out they closed two hours earlier. No one can fix this problem after five months. We are strongly considering to cancel all services and plans and switching to another company. If you are considering ATT, DON'T.

Spoke to 4 agents in an effort to switch from DirecTV to Uverse TV. Their systems don't communicate. If your account holder for each account is different, good luck getting them to do anything at all. There's no consistency across agents. One will ask for one set of information, another will ask you for something entirely different. This makes navigating the process insanely frustrating. They'll ask for your phone number every time but never actually update it in the system. I'm honestly not sure if it's sheer incompetence, a conscious effort to make switching or changing services different, or a combination of the two but AT&T customer service and the system they use are bottom of the barrel bad.

I have been a ATT customer since 2001, and I used to love their customer services. So I never thought of changing my phone to a different company. But lately (since last year, 2018), I have been having a horrible experience with ATT customer service especially removing the lines from my account. I had several lines for my family members and I had to remove a few lines when they moved to a different country. But after I canceled the lines, I found out the bill still shows those two lines. Anyway, it happened again now. Hard to remove lines, they are trying to get me more lines with no reason (asking if there is anyone need a phone), the service is horrible. I'm thinking to switch to a different carrier. Don't be an ATT customer! They are horrible.

I have been an AT&T customer for now almost 14 years. I have 5 lines with them. I spend an average of $450/month. Be careful with their taxes. There is a plan price that increases substantially after taxes. Also super careful if you travel internationally prices are high. Customer service is horrendous. Spend for 1 to 1.5 Hrs on the phone in each call. Always different agents or departments. They cannot follow up with a problem, nobody will ever call you back.

Be very careful when it comes to cost. ATT complicate billing statement to trick people who wouldn't pay close attention to their bills. This is one of the trick - they charge data package 1 month ahead plus prorate currently month on the first bill, I raised question about the charge and they promised it will be refund after contract ended. Two years later when contract ended, I contacted customer service through chat messages. First, the representative kept telling me the charge already credited, I asked him to tell me when and where it credited, he couldn't tell me and transferred me to a supervisor. Then the supervisor ended my chat message. Also, if you have a phone trade in promotion program, pay attention to see if they'll give you the credit or not. I had to contact customer service to get the credit applied to my bill because they did not include it for me.

I feel AT&T should be more upfront about cost. Holy cow I went in and got a $45 monthly plan, sounded good. But when you walk in place they don't tell you upfront about their hidden charge. I yes put phone on pay plan ok so that's $30 a month plus $45 for plan charge. So how in the heck did it got from $75 to $118 dollars. Yes this is how so 45 plan 30 phone payment, so the rest is taxes and something they say is a fee to use services. This shouldn't be allowed. Isn't that why we pay the plan price. Why are they allowed to gorge us like this... I unfortunately am stuck for another year. My other phones are surely not through them.

We have experienced several unfulfilled promises with our sign up deals. We have encountered repeated dishonesty with customer service and help that was promised by various customer service representatives over several months never occurred. The customer service has sometimes been rude, aggressive, and accusational even though my husband and I have always remained calm, factual, and courteous with them each time we requested their help. I feel very disappointed and would not recommend ATT to anyone.

We switched to AT&T about 18 months ago because it had better service at our house. At first, we were pleased with the service and had no problems. Then, we went into the store for a phone question. When we were there, we were asked if we wanted to switch to auto-pay to save some money. We agreed. The next bill was $40 more and then the next bill was $70 more. When I called both times, I was told that there was a glitch and somehow now our bill would be more. I asked to switch back to a hard copy and get our old price and that was not allowed either.

I made 4 calls totaling 4 hours of talk and wait times, I purchased a senior plan for my dad which after 3 months would be free of any contract as well as the phone would be free. As stated in the subject field, 3 agents I be spoken to who said it would be resolved and to date I am on the phone with the 4th customer service agent who “said she can get it resolved”. This is absolutely the most unprofessional company I have ever dealt with as a consumer.

Offered two iPhone 8 if we switch all of our services from Charter Communications. Promised 100 mps and etc. We switched and found out later that another line was added. This was not mentioned in the deal. Also, price quoted for Uverse went up from what was agreed to. We got slower internet, lost one of the premium channels and being charged for the third line. Fool me once shame on you, fool me twice shame on me.

I ended up just paying $180 because it was going to be turned into collections. This is after about 6 hrs on the phone with at least 10 employees and 4 managers each of which told me I didn’t owe the money - there was a pending credit that will post after the next billing cycle. Then after 3 cycles the credit never posted and got the notification it was past due and going to collections. The last manager I talked to said there was no pending credit and I had to pay it. She would not be doing anything else. Every call had a routine. The first person transferred me to the unified department and they would transfer me back to the department that sent me to them, I then ended up in the U-Verse department even though I never had U-verse. Then I would go to the billing department and finally ended up in the customer retention department after 45 minutes and no one could ever help me.

On May 10, 2019, I spoke with Briana, AT&T CSR, about an incorrect balance on my iPhone installment plan. She agreed it was an overcharge & assured me I owed one more payment & my 30 mos commitment would be fulfilled. On May 13, 2019, the overcharge was still present on my bill. I made another call to ATT & the CSR told me ATT charges were correct. He said it was due to the fact that I was behind 2 payments in 2019.

Let me begin with Customer Service is HORRIBLE. To have to listen to that computer help you "fix it" is painful/one time I had to go an entire weekend with nothing but my cell phone because the computer "fixed it" and would not connect me with a person. The tech even told me that is what happened. Whatever they did shut the whole house down when the only thing wrong was no Wi-Fi on my phone? But, my real complaint is the bill I received for my son's DirecTV in the house he rents from me. We cancelled the DirecTV and returned ALL of the equipment via UPS about 6 months ago. Just last week I was sent a bill from System which I assume is a collection agency for $51.66. If I was not told this was owed, how am I supposed to pay it? And if all the equipment was returned, why is there an amount due? He has nothing else in the house? The inefficiency is unacceptable. I would like an explanation.

ATT service was terrible. Phone service was bad and U-verse was the worst. I gave them a chance to fix it, but customer service was terrible. Additionally, they increased my bill by $40 while still in the introductory rate period. I cancelled and requested a credit. The rep I spoke to said he would reduce my bill, but ATT owed me money because I cancelled after paying my bill. A month later I got a past due notice of $35. ATT turned off my access to view the bill or pay online. I had to call in and they said the other rep lied to me and I have to pay. To never have to deal with ATT, $35 was worth it even though they were stealing. Then the rep said it costs $5 to pay them. THIS IS A CRIMINAL COMPANY THAT IS LOSING MONEY AND WILL STEAL EVERY DOLLAR FROM THEIR CUSTOMERS. Do not believe a word they say. Get everything in writing.

This last year in particular, I have noticed a dramatic decline in the quality of customer care with At&t. I’ve been with them for almost 20 years and am ready to leave. When the replacement phone they sent me, through the insurance plan, had a defective camera they charged me $300 of which was returned back to me after 1-2 billing cycles, but when they received the damaged phone. (I’m my opinion, there’s no excuse for that.) Then, 2 months later, after the $300 was returned (because they received the phone), they decided to charge me the full amount of the phone (around $750) and stated that this was because they received it after 20 days from when the claim was filed.

AT&T used to be a very good customer service oriented company but not anymore. You get canned answers and nothing gets resolved. They say one thing but do another. Never any resolutions. They continue to ignore my complaints about overcharges and they say give it a couple of months to straighten out and I call them monthly when my bill comes out each month and this has been going on for nine months. Luckily I found a company online that will take my complaint for overbilling to arbitration and charge at&t for their services.

Anytime you to make changes to your account or upgrade devices it takes SEVERAL phone calls and hours of your time. Hours that could be spent running your business instead of being on the phone with them.

I have been dealing with AT&T for over 2 months on dealing with a Watch TV account that has not worked. Have spoke to north of 20 people in chats, phone and messenger. Not 1 can resolve my issue. Finally I spoke to 1 person who made me create a new Watch TV account to get it to work but it asked me to put my credit card information in but I wouldn’t be charged and my account would be changed to a free account since I have their top plan which includes Watch TV and a premium channel. Guess what? I am being billed on my credit card and when I try to get answers I hear the same BS that it is going to be escalated. Guess all that means is we are clueless and won’t resolve a thing. Don’t waste your money for horrible service.

I requested service on Monday. I was told a technician will come in on Thursday... Four days to in this time and age and yet on the committed date, no one showed up and no one intimated me. I called and was told there was an issue which they won't be able to fix until Saturday and that I couldn't have service until the next Monday.