AT&T Wireless Reviews

Have spent hours on an automated service that keeps going around and around. When you do get someone, they can only go to a certain point and then they switch to another tech. Then you start all over. Sometimes you are on the phone for hours. Have talked with people in four different countries and seven different States in USA. Corporate Headquarters in Dallas, Texas does not respond to letters. Head honcho reportedly makes $23,000,000 yearly. What recourse does a consumer have other than a lawsuit? But guess what, you have to go through arbitration first. Read the contract that is many, many pages long. I wonder if the lousy system is the cause of so many hacking problems that people are having?

I have been given the runaround with AT&T for the past three days. I opted into Verizon to change carrier because I feel their customer service is so much better. I was offered a slightly better deal from AT&T and decided why not since I've been with them for 7 plus years. I am fed up and ready to cancel after being told my phone was in "limbo" after being told my phone would be delivered in 1-2 business days. I ordered an iPhone X 256 g that costs 1,150 dollars. Disgusted to the point I can't even stomach this service anymore.

I was told I wasn't on a contract. My bill changes every month. Very dirty business to deal with. Constantly ripping people off lying about what monthly bill we choose. I hope one day someone will investigate this dirty company. I can't wait until I finish with these lying people. They are connected with DirecTv and a very, very dirty business to deal with. Please don't deal with this shady company.

I told the agent at store what I needed and I bought the better plan for a hot spot box but he failed to tell me that the service was not good streaming. Then I get a bill for almost four hundred dollars with 10 dollars a month for box. I think AT&T are trying to price themselves out of the business. I agree with all the people complaints. I had the same problem trying to resolve the problem. Every one I talked to gave me a different answer.

I was advised by 3 different reps that my activation fees would be waived and it never happened. I was also advised by two reps they would call me back and it never happened. They promised to call me back. They took my money but never followed through on transactions. Multiple days and several hours and they still never did as they promised. This company has the worst customer service I have ever witnessed, and according to them, I have been a “loyal customer”. If they treat “loyal customers” like this imagine how they freak everyone else. I can’t even begin to explain the frustration I have had with this company. I never even go on sites and give reviews.

I wanted to change my prepaid plan to postpaid family plan, so I was been directed by customer service to visit corporate store. On visiting the corporate store, I was told they cannot do it since it is out of market number. The corporate store directed me to call customer care. I called up customer care again and they told me to visit corporate store as they cannot it over the phone. Till now I have not received a solution to my problem.

Was charged $31+ extra on my cell phone bill for an emergency 5 minutes international phone call. $10 was for one time charge for international day pass, and $3 a minute for 5 min. call, plus tax, so that's $31+ charge. $10 was removed, after rep. put me on hold and even manager did not know why was the $10 charge, and I am thankful, but they would not reduce $15 charge in a good faith because it's a lot for 5 min. call to pay. That's what you get for being ATT customer for many years, 20+ at least, and having an Internet, 3 cell phones and local phone with them. It maybe time to start looking elsewhere!

I have had two occasions to contact customer service with AT&T. Both times I have gotten the most inept people I have ever encountered. I had one tell me I would have to do something that I knew good and well I didn't have to do. We have been without phone service the last two days, and it has been ridiculous talking to their customer service. Numerous people have said what needed to be done, but it has not worked. My husband finally told them to send a technician, and they said it would cost $150. I am totally fed up with them.

We got a Samsung S7 Active about a year ago, paying a lot of money each month to AT&T, only to have it go completely out. The battery port is burnt & melted, and had I not been home this could’ve started a fire, seeing as there was smoke coming from the port. This is a known issue online & in the ATT Forums, i.e. overheating, burnt ports, constantly going black & shutting down on its own (which has also been a constant issue with our phone). This is a safety issue, among the phone not working in general. In the past few months we have had to do a hard reset a time or ten, and we still have two years of payments on a phone that is not working. This is the only means of communication for personal & work use, and this is not something taken lightly.

I switched to AT&T after Sprint increased my bill by 30%. AT&T promised me a plan for $55 per month. The first bill came and it was $122. It was a classic "bait and switch" tactic. The salesperson lied to get me to sign up. I did it on the phone so when I complained they said there was nothing they could do about it - that I had no proof. The plan they really signed me up for was $45 per month PLUS a $35 per month "customer fee" making it $80 per month PLUS all the other fees and taxes. My first bill included a "sign up fee" of another $30. I cancelled the whole thing after I got the first summary. Exactly 18 days.

I have been lived and worked in Europe for two years and last month had bought an AT&T prepaid wireless plan for one month when I visited back to US. In one month, before I left the country, I called AT&T to cancel the plan. After I explicitly told the guy on the phone to cancel the plan, he charged my credit card for one more month. It took me another more than half of hour to deal with AT&T's billing supervisor to refund my credit card. AT&T is getting extremely greedy nowadays. In addition, AT&T charges $60 for international data roaming per 30 days. I will never use their service.

AT&T will not provide us with a copy of a contract that they claim we signed. They claim that we owe more than $300 for a $10 a month data plan to a tablet because we canceled in month 21. Customer Care is refusing to send us proof of a contract and continually hang up on me for asking too many questions. They started billing us $100 a month for the remaining 3 months of our apparent service agreement. I am not even sure how that is possible as our monthly service fee for the tablet was $10 a month for the first 21 month. I have asked over and over for a copy of this supposed agreement but they refuse because they know that I never signed one.

Was told I had 30 days to decide if I wanted to keep any of the services I purchased. Was told my old phones would work. Was told a specific price for bundled services. 3 days in, had to buy new phones because old ones did not work. 2 weeks in got a preview of first bill, no promotional pricing applied. Called multiple times and was told it would be fixed. 3 weeks in, still no resolve and attempted to cancel all services. Couldn't cancel because DirecTV is a 24 hour to leave the contract scenario, not 30 days (=$20 x 24 months). Phones just fell out of 14 day period also not aware of ($900+900+500). Plus initial bill is $553. So now I'm on the hook for over $3000.

My problem started way over a week ago, I would try to make a voice phone call and either I would go on and off the other person could not hear but I could clearly hear them or vice versa. Or at times it would work if I moved around or went outside... After going through a wraparound automated system that was clearly made to make people not call back for assistance, very frustrating and then being transferred several times, so finally today I called several times of getting disconnected that I was at the point of just asking automatically to be transferred to the escalated technical support and get this sweet lady that read all the notes and asked a couple of questions which were, "Are you on wifi? Do you have at wifi? Do you have problems with text or data?"

I have been calling sometimes three times a month about my bill since I've had service with these people. No one could ever seem to find any information discussed prior to the present conversation. NEVER AGAIN.

After being a Verizon customer for a decade I decided to switch to AT&T, motivated by AT&Thieves promotion for a sizable credit. Once I agreed I was sent sim cards to transfer my carrier to AT&Thieves from Verizon. That prompted several phone calls to navigate AT&Thieves' vague instruction resulting in poor signal strength; I have to go outside to make a phone call.

I came to AT&T after having Metro PCS. I was more satisfied with the coverage range but I should have researched first. They are not helpful to any issues that you have. Mario and Carol were of no assistance. Mario was actually on the phone copying me as I was trying to get my issue handled. I know that people can be rude but this should never happen in a company. This was the worst experience ever and my issue was not handled. I paid for service that I did not get to use. Carol was a little better. Mario needs to have better manners and learn to treat people with respect. Take your money and run in the opposite direction.

Disappointed with LG B470 flip phone. Works ok as phone and text messages but otherwise lacking. Web access very dicey. My AT&T still doesn't work. Can't get email to work. Keep getting "Secure connection failed." Support not much help.

I was told I would be paying a certain amount - My account was overcharged and I discovered that the salesperson had multiple times guaranteed me a promotion that was not the price she quoted me. I spent over 1 hour trying to resolve my issue, trying to be refunded the money that I was overcharged, and have been disconnected and transferred to 4 separate departments. I have found customer service to be dishonest and the AT&T accounts very difficult to find what I should be paying and why my bills are what they are.

I’ve had all of the major carriers before, the last time I had AT&T was in the mid 2000s and I left with the impression that they had superior service over T-Mobile and Sprint, but apparently with the adaptation of LTE, they cannot keep up with the times. I left T-Mobile last year after being fed up with extremely poor service at my new apartment, and decided to switch to AT&T because (1) I would get a discount for bundling my phone/tv/internet, (2) I thought the service couldn’t be worse than T-Mobile. For the first 4 months, the service was a little better than T-Mobile, nothing great, but I would definitely get signal in places where T-Mobile/Sprint never did.

I signed up with ATT phone service in Dec 2017, I wanted to a family plan with 2 lines, on one account. I was talking with a reps for about an hour or so, to make sure all the information was correct. When I got my first bill, they charged me to two separate accounts, that was my first month calling. Then in March I signed up with their U-verse, I had an scheduled appointment with them to come hook up my TV, in my new apartment, and it was the last day I had off from work. I was told someone would be at my apartment between 12-2 pm. Near 2 pm, I had to call to see if someone was on the way, a tech said they were on the way, and would be at my place in 10 mins, 20 mins later nothing, I called again, the tech said they couldn't find me.

WORST company. I'm Rudy ** owner of Edible Arrangements. Every July I get a renovation letter to which I respond to as soon as possible so my lines won't be affected. We agree to pay a certain amount. Every month I was getting my bills higher than usual. I called and went to the store a couple of times. They told me yes it was a mistake and that in the new bill I was going to get a credit, next month got a new bill again with a higher amount than the past one. Called again and went to store again and they told me again it was a mistake and not to pay bill until next month while they fixed.

My son left the country for four months, and I asked AT&T what we could do to save money (and his number while he wasn't using the account.) They said, no problem, he could pay ten bucks instead of twenty on our family plan. But it was a lie. They didn't tell me that invalidated the installment plan he had on his phone, so in actuality their little savings cost us 5+ bucks a month extra. I called, certain they'd fix that as they have in the past for their mistakes, but I was told no way. That they were sorry that they made a mistake, but they wouldn't fix it. It's the last straw for us with other issues we've overlooked. All seven of us on the family plan are leaving now. If that's the way they run their business, they can do it without us.

I have been a long time ATT wireless customer registered with autopay. My autopay is the 12th of each month. Some genius at ATT decided that autopay dates should happen at the end of the calendar month and unilaterally changed the date. Apparently an email was sent to that effect, which I could not find in my email. Even then, one email??? From ATT who regularly bombard both my email and regular mail with suggestions to increase my service (and hence their revenue?). In any case, I was not aware of the change.

I was unclear about associated fees for my “eligible upgrade.” I called AT&T Wireless after I upgraded in the Apple store to an iPhone X and was basically dismissed when I asked about any fees. I was told there’s nothing on my bill and the person allegedly called an Apple Store to learn what they might have been referring to. After about 20 minutes of back and forth and being told there was no fee by a clearly frustrated and rude customer service person, I hung up. SURPRISE. $30 upgrade fee on my next wireless bill. So I call again. Apparently there was a record of my previous call and this customer service person acknowledged that I was told there was no fee BUT that it is a legitimate fee and I’m responsible for it!

Does this make ANY sense to ANYBODY?? AT&T took my money through automatic draft on August 18th, 2018. My plan RENEWS on August 19th, 2018 (it is now Sunday the 19th) BUT it does NOT return my "high speed internet" service UNTIL one minute before midnight on August 19th in which case one minute later it is then August 20th, 2018. AT&T just screwed me out of one day of service! Think twice before using AT&T for your cell provider!

"Once you submit your final bill (online or by mail) from your current carrier (within 60 days of porting your number to AT&T) the AT&T Visa® Promotion Card will be mailed within 4-6 weeks after you've completed all eligibility requirements, including keeping your account in good standing for 30 days." I quoted above their actual print from their website.

The worse company to deal with. They will tell you they will credit your account, and they don't, meantime you have to pay the bill or they will charge you late fee. I will never deal with them again. I traveled abroad, I kept my phone on airplane mode, I did have local internet, so I used the WIFI, when I came back to US, AT&T charged me for all the data on my WIFI. I call this highway robbery. Have called them many times, someone in another country with an accent you can't understand tells me they will credit my account, and they never do. I am gathering my bill to take them to our Attorney General, the company should be fined and put in their place. I am glad I don't have any of their services any longer. Every month my bill was a different amount without using anything outside my services. I know they are too big to fight with, but I think people should know.

They lie! They promised a 194 credit to our account because of another AT&T employee lied to get us to switch. Spoke to 4 separate people in the loyalty department and 4 different occasion all of whom said it would credited within a day. Of course we never received the credit and decided to record the conversation of the employee. Who put in her notes that it was subject to management review. That was never said. Now there is 400 bill you expect me to pay. Good hustle AT&T. I will buy out these phones at 1500 and pay for 1 month of service. You will never get our business again and will also cancel DirecTV.

My wife and I had two phones, two bills. On my bill, I covered my cell phone, the internet, and U-verse. AT&T advertised the "Unlimited with 2 phones plan." I should have know better because they had a shark in a barrel in the TV ad. Anyway, we called and after about an hour on the phone, discussing the combination to one bill and lowering our costs, we made the switch. We were paying about $400 a month total for everything before the switch. The bill came in for a prorate on one month of $229 and then the next month bill was $522. I was on the phone for over 1 hour and was told the best they could do would be fill out a ticket and let me know in about 10 days. We went to the store and took a detailed printout of our bill. One hour later, we were told to call 611 and talk to retention. After another hour on the phone, we ended up going back to our old plans and losing around $130-150 for our troubles. This is no way to run a business.

at&t.com - I went online to order an iPhone. The advertisement for the iPhone X said "If ordered before 7pm free same day delivery." I ordered the iPhone X at 12:22 pm and after I placed the order - it said item to be shipped in 2 -3 business days. FALSE ADVERTISEMENT AND I'VE BEEN A CUSTOMER FOR MANY MANY YEARS NOT EVEN SURE HOW MANY. OVER 20 I THINK!

If you are a business, avoid setting up an account here. Because of a mistake by Spencer **, Justin **, and Todd the manager, it cost my business $50,000 in fees. Instead of owning up to their mistake (setting up my business account wrong to benefit them) they’ve done nothing to clean up the mess they made. Because of their mistake, opening up 60 new lines instead of adding it to my existing business account, it triggered the fraud department and without no warning, they shut every phone, employee and personal, off in the middle of a business day and refused to turn them back on. Our account was overpaid by $5,000 because we pay ahead and they refuse to give me our money back, kept our phone numbers we had for 20 years, and cost our business tens of thousands in loss.

My phone broke and I decided to order new through AT&T, the ad on the site was "Want it fast? Get FREE same-day delivery if you order by 7pm". I placed an order at 4pm on Friday, August 10, 2018. Did not have access to the internet until next day Saturday, August 11, had long conversation with the customer service rep, she told me it will be shipped on Monday overnight as was promised!!! I am a customer for more than 10 years and had to call on Monday, August 13, 2018 again.

Phone contact people are polite & do their job. But length of time to get internet & phones repaired is excessive. Elderly & blind does not need to be cut off for multiple days. Going on 4 days now while our location is Central Houston not rural middle of nowhere. Everyone is pleasant & nice but why so few repair people? Shame on stingy management. Hire & train adequate personnel to repair services within 24 hours. Do it right. You certainly charge enough. Poor poor management.

My daughter took a trip to Europe a month ago and we paid AT&T 10.00 a day that included data usage. They charged use 120.00 which is what we asked for but then they added 100.00 on our data rollover usage and I have spoken to 3 different agents and a manager and no one can explain where this 100.00 charge came from. I was promised a 40.00 reduction in our bill which they never took off. The call centers are located out of the country which provides a difficult language barrier and “I don’t care attitude.” Will be looking for another carrier as we are good customers to them and we always pay our bill on time.

They placed installment charges on the wrong account which should have been cancelled before the charged accrued and kept sending me 2 bills. When I inquired about the extra bills I had been getting to AT&T representatives several times, all of them told me to ignore the extra bills. I relied on them. Now they charged late fees on me for the bills they told me to ignore. Customer service doesn't know what they're doing. Totally stupid and irresponsible - they just keep saying there's nothing they can do. AT&T sucks and all they can do is scam customers. I wish I could give 0 star. Use Verizon.

Just signed up to be a new customer with AT&T’s on Friday, they said everything was approved, I paid what was needed, and that the phones would ship that following Monday and take 2 business days to arrive. I called and checked the process of everything, everything was still processing, and no emails were send regarding the tracking information, I called and asked why I couldn’t access anything on the online acct and the lady said it was because they haven’t been activated. Completely rude and continually interrupted me and didn’t answer any questions I asked. I called again to check the progress the next day and it still said processing.

This company is straight garbage. We were told we'd have our services (cable and internet) transferred when we moved, because we were you know, moving from one house to another. Only cable showed. They didn't know we wanted both. Are you serious? We called and after us explaining we work during the week 8-4 they said they can only come between 12-4. After an extremely difficult search to find someone to be at our house between 12-4 on a Monday, AT&T never showed. AGAIN. We called at 3, spent a half hour on the phone, were told something was wrong with the order, and someone would be there before the end of the night. By 7:30pm no one had showed. We called AGAIN, spent an hour and 35 minutes on the phone with them, appalled at how TERRIBLE their "customer service" was and demanded someone be at our house ASAP.

First off, I’ve been a loyal AT&T customer for 7 years. I have a wireless account and even had a home phone and U-Verse account. However, they are getting real expensive lately, and the services and pricing doesn’t even make sense. For example, internet by itself is around $75 a month for 100 Mbps, but if you add local channels it brings the bill down to around $65 a month. And that’s not even including all the taxes and fees they charge. That really doesn’t make any sense to me considering I never watch any of those local channels... So why even have it? Also, $75 for only 100 Mbps is ridiculous to me. I can go get faster speed at another company for much lower even after taxes and fees. Also, my wireless bill has gotten more expensive over the years. They increased the fees somehow turning my supposed $103 wireless bill into $114.

Shireen **, this location's authorized AT&T retailer and AT&T expert deliberately attempted to screw me over on a mobile plan in order to make a sale. If you want to purchase a phone at this Best Buy, heed my warning and simply go to one of your desired carrier's stores instead. All I wanted was to be removed from my parents' AT&T account onto a new account, and was told by Shireen that this could not be done. Instead, according to her, a new number/line must be created and must be 'merged' with the old line.

Took my 81 yr old mother in for a phone. She wanted a basic low-end iPhone and ended up walking out with a higher priced phone and a FREE TABLET. Bill came that free tablet sure wasn't free. I called several time and she calls to complain about this and how she was taken advantage of. They call her to threaten her now about paying on the tablet and they get darn right nasty. I've called and told them about the "trainee" who waited on my mom and I heard her myself say FREE. WE SHOULD NOT PAY FOR YOUR EMPLOYEE'S MISTAKE!! I wouldn't use ATT for anything. Rude, ignorant, and takes advantage of people and they don't support their customers.

Customer service is horrible. Very hard to understand and very rude. I have asked to speak with a supervisor and was told the first time one name then the second person I talked to gave me a different name. They do not listen to what you are telling them and they cut you off and do not let you speak. If I could give them less stars I would. I have been a customer for over 10 years and this is the worst experience I have ever had with them. I am looking at using a different provider or going to internet based. Thank you ATT&T for a horrible experience.

I was a customer for AT&T since 2006 and for the past months I notice an increase on my bill, I called AT&T to ask and to check other offers. The person that I talked to transferred me to a loyalty department, the person who answered from that department offered me a worst plan where I was going to pay more and get less, I told her that I was going to have to switch to T-Mobile and she didn’t care. I spoke to someone about my bill and the person assured me that I was going to pay only a partial amount since I switch in the middle of the month and just found out that was a lie, I have to pay for the whole month. Even if I am not happy with T-Mobile service I will never go back to AT&T because even though I was loyal to the company for 12 years they didn’t do anything to help me. I don’t recommend AT&T to anyone.

No stars at all, the hidden $ 20.00 fee, the lies about lowering the monthly cost of your bill, the buy one and get one free BS. The question is how do they get away with it? Nasty disgusting thefts, I personally went through all of this. They don't even deserve any of my time, I'm done.

Well I guess I will start at the beginning Dec 2016 I signed up with AT&T I accepted the offer buy 1 Galaxy get 1 free. Gold for me black for my husband. Phones arrived colors switched went into store and spoke with rep that stated both phones needed to switch husband is a truck driver it would be hard to do. So we just kept them. The rep then asked if I had DirecTV, home phone and internet. Advised I did, he said, "Great you qualify for a free iPhone." Explained I didn't need one. My daughter just got a new one a few months ago. He said, "This is the latest version it's free get it for Christmas." I checked with store manager and was assured It was free! Came home and called to double check was reassured that it was free.

AT&T and would not release my number until 3 days into the new billing cycle and now are charging me for a whole month of service I do not have! After years of being with them!! Like so many here - phone companies/cable companies are the worst! Policies at AT&T are ultimate worst!!!

I switched from Verizon to AT&T in April of 2018. I was combining my girlfriend’s phone service with mine and was trying to save some money in the meanwhile. I went to an AT&T store and was given the sales pitch. My girlfriend’s Verizon bill (with two of her kids) was $210 with Verizon and mine (with one of my kids) was $235 (I leaded a phone recently). The guy at the AT&T store quoted me at $230 for all 5 of us and talked me into new phones which I was told would bring my monthly bill to (he breaks out the calculator) just under $300. He sold me.

I switched from Sprint over to ATT last summer. I didn’t have terrible service with Sprint but had read that “you get what you pay for” and that ATT was one of the best for cellular and customer service. I figured it would be worth to pay a little extra if it meant that I would have all around better services. I have one phone with an unlimited plan and I rent to own an iPhone 7 Plus. Fast forward 12 months later and my phone bill has increased by $20. They have added new “service fees” for the last 3-4 months making my phone bill steadily increase. Whatever.

Not sure where to start. My wife holds the AT&T phone account, which she has had for almost two decades. I have a DirecTV account. Back in Dec 2017 I went to renew my DirecTV account for the next year and the person over the phone combined my wife's account with my account causing 5 months of lies and issues. Countless phone calls, transferred to multiple places and never resolving any issues. Lied to for four months stating the accounts were not merged, YES, finally in April found out by a customer service rep in the states that YES the accounts were merged. All of the previous weekly contacts with the other phone reps located in the Philippines would always tell us lies when we called and were transferred from person to person.

I am agrado. I don't have enough space to describe my disappointment and frustration but I was a member for over 20 years. One day I received a phone call from a sky phone and not knowing I called back because I was waiting for a phone call from my family in Puerto Rico due to the terrible hurricane that devastated the island. I got a bill of almost 900 dollars. I tried to dispute it and they simply said no. So the money I was going to use for help the victims ended paying AT&T. I decided to cancel and a day later I received a phone call from a person who wanted me to stay with AT&T and can give me a good deal because I could've been paying less of what I paid for 20 years.

Where to start! I have been using AT&T for sometime now and have decided to ditch them... why? Hidden fees on their plans and dishonest sales reps-- sales reps never tell you the full service charges you will get. For example, if you choose a $100 plan there will be an additional $20 charge added to connect your phone or device to the ATT network... so now you are paying $120 +. I chose the 10GB, $100.75/mo.per month for 2 devices -- my current bill is $154.65... I'm on the phone now for an explanation of the extra $54. They are thieves.

Where to begin, first off, I really do think they deserve a 1 star from me but since I can’t give 0, I guess this will have to do. I called AT&T to order a hotspot, which I was told came at an extra $20 a month, not bad, what really happened though was. The customer service rep opened up multiple ghost accounts each with their own data plans in both my mother and my name, our $200 monthly bill was now $750!! When I call AT&T back, they refused to help and even hung up on me multiple times, when I went to the stores, I was told they could do nothing and that my plan looked perfectly normal! What a joke company, now they are threatening collection for the fake accounts they opened without my permission. I would rather go back to using only a landline than ever deal with these crooks again.

To say that I have recently received the worst service from AT&T is an understatement. Our install service was canceled twice for our internet and not by me. It took two weeks to have someone out to install my internet. I work from home and that costed me money because I had to take time off work without pay. When I signed up for this so called “promotion” I was told the cost for three TVs (3 receivers) and one Genie two main wireless box with DirecTV including internet 50 mbps would be $122.46. I took down notes while speaking to the sales representative.

Just got off the phone with AT&T and I've never been more irritated. I switched over to Verizon about 3 months ago and I get a bill from AT&T for $85.00 in July. Let's not forget that I just paid them $130 some dollars in June. So you can see why I'm freaking. Apparently when I switched over to Verizon the second line I had with AT&T wasn't taken care of so it wasn't cancelled. Let's not mention I haven't used the second line since 2016. It has been suspended since 2016. I couldn't cancel the line because I was still paying for 2 cell phones.

My monthly bill has increased every month for hidden fees, they took it upon their self to change my account, so then I change it myself and for some reason my plan fee is still coming out to be what it use to be. They won't send me a paper copy of my bill unless I pay 5 per copy. When you ask them for breakdown they place you in hold and avoid directly answering your questions.

I’ve been blown away at AT&T blatant lies and scamming with deceptive practices. You will be on the phone for hours on end and YOU THINK IT’S SOLVED, it’s NOT. I bundled my wireless, cable and internet to save money monthly. I was on the phone for 1 1/2 hours to get signed up and a supervisor recorded my call to confirm I’m agreeing to a $400 visa gift card, HBO for life, half off Galaxy 9 and all of this for $146 a month for switching all my services to AT&T. First bill is $250, I call and 1 hour later they say I’ll be credited. Next bill $216, I call, 1 hour later they say I’ll be credited. I ask about my visa gift card, I’m told to check my email, I do and follow the link but it’s only for $200. I call, 1 hour later they say I have to call a different number which is the rewards center. I do with an hour wait time and I’m told another $200 link will come in my email to claim. It never comes, I call and then told that they see I’m only suppose to get $200.

Our family has been a loyal AT&T customer for over a decade, and new customers should heed my words. Avoid being lured in by deals made to scam you, because once you're a customer, you are as unimportant to them as the litter in a New York City subway station. Twice we have been lied to in the face and twice our bills were raised due to misinformation and lack of transparency from service representatives (using that term very loosely).

Last month I was praising AT&T for having great customer service. I take it all back! I purchased a new phone about 2 months ago because my 5s was old and just not working properly anymore, I was trying to hold off on upgrading until they came out with a similar size iPhone (I hate big phones). My only option was to buy the SE which was fine. The day I bought my phone the salesman at AT&T, said that it was approximately $14 a month for the phone for 24 months. We also switched plans that day because we were on a 15 Gb a month plan and they had unlimited data plans for less than we were paying. So to our surprise the salesman said my bill would be approximately $140 a month with the monthly payment plan on the new phone. Wow! I thought I’m saving about $20 dollars a month. Eric asked "Is this including my employee discount?" The AT&T sales rep in Rio Grande, NJ said "yes." So the next months bill comes it’s $300!

My employer had a different carrier as the preferred carrier. I switched my number to that company and closed my account paid off my iPhone. I have been trying to sell my phone for two months and AT&T can’t seem to unlock the phone or give me a statement that says the asset is paid for. Terrible ethics.

I was a subscriber for 5 years and was told that if I upgrade to a new phone my monthly service would not increase. The minute I purchased the new phone my bill went up $13 per month and when I returned the phone I still had to pay the $45 restocking fee even though I would not have upgraded had I known about the increase. I was very specific about the process before making the purchase. They lied to me.

Relocated could not get wireless service installed for 6 weeks although we tried multiple dates/stuck with AT&T because we are loyal - bad move! Stressful job situation needed our computers ended up getting $200 in cellular overages to manage our jobs, AND customer no- service confused the WiFi between the two homes and didn’t get their mistake so still we had no connection for our jobs. On the phone with customer no service for at least 3 hours- All they would offer were MORE PACK OF STUFF WE DONT WANT TO GIVE THEM MORE OF OUR MONEY. Waited on hold for 45 minutes to talk to a customer service manager - I was nothing but polite- he insisted “I don’t what happened in those customer service situations,” and HUNG UP ON ME. After years of loyalty- FORGET IT. They’re only about strategies to RIP YOU OFF!

Please do no go for never AT&T. NO business ethics and no policies, I took mobile phone service with monthly fixed payment of about 37-38$ inclusive taxes and all. I confirmed with the sales rep in store 3 times because I have been burned by AT&T in past as well. First bill I received for 82$, called in and they did adjustments and lowered to 44$. The sales rep on phone told me I should be happy as it is lowered but did not understand that it is not what I sign-up to pay. The second bill was 76$, called in again and lowered the bill to 53$. I was super frustrated so I cancelled my service and they within 40 days. Since AT&T charge in one month advance, I was suppose to get refund for rest of days I was on service for. But I never received it. Please do not go with these guys. All people work for AT&T answer different because company motto is not to provide good service but how to LOOT people. WORST ever.

This company is a rip off. Trying to charge me for months of service that I didn't even have. I will be getting a lawyer. Then the manager Terell hung up on me. He wouldn't give his full name stating that AT&T staff either goes by first or last name but not both. What a joke. I'm getting a lawyer ASAP. Although Tim from Charlotte was very helpful as he made me understand how my bill got so high in the first place. Thanks Tim. I wish everyone had your patience.

Me and my family have been using AT&T from 2008-Late 2016. Switching over to Verizon Network and Xfinity Wi-Fi was honestly the best feeling I've ever had in my life. I felt like I was finally freed from a disgusting prison and I could move on to true life. First off, let me tell you about the network. The network is slow. My parents have been using the iPhone 3, iPhone 4, then Galaxy Note 2, then Galaxy Note 4.

Negative 5 stars. We've been experiencing very bad wireless connection since last year. The internet is on and off all the time, it is impossible to work from home for me. Every time I called AT&T, they kept me on hold for more than one hour to speak to someone who truly understand the process. Every single time the technicians confirmed that there are some technical issues from AT&T side. It will take another one hour to speak to their billing department to get the credit adjustment. I feel so drained talking to them every single time! AT&T U-verse never really fixed the issues and they only credit a few $ back to my account for this ongoing problem.

I found that AT&T plans were high price compare to T-Mobile so I switch to T-Mobile thinking I should get a refund for the two weeks of service left on my plan. I found out that AT&T do not refund for the unused weeks that you do no use. I NEVER LET A COMPANY SCREW ME MORE THAN ONCE, STAY AWAY FROM THIS CROOKED COMPANY.

Here is what you will experience with AT&T. They will take up to 2-3 weeks to install internet/TV. They will force you to switch from DirecTV to U-verse and bill you for both. They will not set up your modem correctly and will have to send multiple technicians to you. They will constantly bill you extra services that will not have been approved by you. You will be with tech support or customer service at least once a month. Your internet will go down due to a *system outage* and you will not receive any help from technicians/customer service and will sometimes be from 2 days to 2 weeks without internet. You will be lied to multiple times.

Ok let's see where do I start... We bought our Galaxy S7s in December of 2016. I was told we were getting a buy one get one free deal and that sounded great. The agent at the Owasso Ok store told me my first bill would be a little wonky (whatever that is suppose to mean) but then it would straighten out and it might look like I was paying for both phones but one was canceling the other out. Well after 18 payments AT&T changed their bill to reflect that I have been paying for both phones all along. So I called and after several harassing phone calls of people with such heavy accents you could not understand anything that is being said. I got one agent who spoke English.

I respect Jesus for living a sinless life and all, but to be fair, he never had to deal with AT&T's website. On a great day, it only takes a few minutes to get logged in. Very frequently, it will just give me the endless "Please give us a moment, you're almost there" spinning wheel. It's maddening. Sometimes it will spin for several minutes and then warn me that I'm about to be logged out for inactivity, even though the website hasn't even loaded yet. On the rare occasions that I log on successfully, the website is counter-intuitive to manage, in my opinion. It is a constant and shocking disgrace that a company this successful cares so little about their customers as to put them through this nightmare.

Dealing with AT&T in any manner is an absolute nightmare. Anywhere from being overcharged by 100 dollars when your internet plan was supposed to be 30 dollars a month and having to wait up to 3 months to have all your overcharged money refunded. Contacting customer service is horrible, when will at&t figure out their automated machine is broken and never works. By the way we get double charged for internet services. One account for phone service and other for U-verse. I’ve spent hours on the phone trying to resolve issues. We will be cutting ties with AT&T once our contract is up. I wouldn’t recommend AT&T to my worst enemy.

I have tried accessing the website many times. Each time I have problems with the ID and password working. Sometimes I get locked out. Today I changed the ID and password, got into my account. I needed to make late payment arrangements and thought I had done this. But when I tried to cancel automatic payments it would not let me, forced me to log out which would not work and then I was forced to exit without logging out. I do not know whether my late payment arrangements were kept. I immediately took money from my account so they could not take it using the info I gave them. Disturbing big brother techniques, I think.

Worse customer service! In the last two months, I had to contact AT&T 3 different times. First time, contacted via chat because I was overseas. After trying for 8 HOURS to solve/understand why my bill was almost 50 dollars more, I gave up. The chat kept getting disconnected and the next representative would not have access to the previous chat, so I had to explain the issue over and over again, and never get to a concrete answer. I heard something different every time I tried to talk to them. I tried to complain about it and even that chat got disconnected.

I switched to AT&T cell phone service over 2 years ago because I moved and AT&T is the only service that will work where I live. I do get excellent reception here and I opted for the prepaid plan. Well everything has been working fine until my phone decided to fry itself a few weeks ago. Went to my AT&T store and had to purchase a new phone. What was really disappointing is that I have been a paying customer for over 2 years and do you think I could get any of the special prices or discounts offered to all other customers except prepaid customers?? I have 3 phones on my account and it is set up on automatic draft through my checking account so in my case the bill has been paid every month on time since I started using them.

They will take your money out of your account without you giving them permission! The company is ** evil! Sign you up for some cable t.v tell you it’s going to be 10$, on your bill charges your debit card or checking account without your knowledge, they made my account negative several times charging me 100’s in NSF. They will rip you off.

I can't believe it. They can take your money out as a mistake and then they can't put it back at the bank account because ATT regulation and rules. Worse company ever. Please don't let this company take the payments from the bank directly. They play with your money and no feeling at all. Now our lawyer will take over.

Because we weren't using it, my wife cancelled the "consumer protection" $9.95 add-on for our DirectTV account, and guess what? Within days our satellite receiver box magically "broke". After waiting for 50 minutes to speak to an AT&T customer service rep, she told us because we are no longer covered we needed to pay $49.95 for them to come and replace the box, and sign a new two-year commitment.

I have been a customer for 6 years on my business account and personal account, also a customer with U-verse and Directv. So recently I decided to add another line to my plan, so I went to the AT&T store and they gave me another SIM card, that simple. Today I get a text message that I’m losing my HBO for life because I changed my plan. The only reason why I moved my personal line to an unlimited was to get the free HBO and now, without any notice, they are removing it and saying that it’s because I requested to change. I want my plan back and my HBO back, this is your mistake. Not mine.

I have had billing problems since adding lines to my account and getting into to a two + years contract. Some months they overcharged me and didn’t give me the half off deal as promised. My bill should be around $230 for 4 lines. For my August 2018 due date I was billed $60 something dollars, when my bill should be around $230. When I questioned this I got one answer that was ludicrous and when my friend called, she got another answer stating that I would get an additional bill for the upcoming due date. That has yet to happen!!! If I don’t budget for this terrible service, I won’t have phone service in the upcoming months.

I have been a long time customer since before AT&T took over Cingular. I decided to switch to another provider and take all 5 of my lines to another provider. I never intended to stick AT&T with an unpaid bill. I started to pay off all of my phones that still had installments on left. I made a payment of $110.00 to pay off a Samsung J7 phone. The only phone that was left on the account was my Samsung Galaxy 8S that needed to be paid.

I chose to have a paper bill. I just received my bill today, July 23. The due date is July 25. If I am late, they will charge a $9.00 late fee, I asked when they sent out their bills. Supposedly it is on the 7th of the month so that it gives 16 days to be delivered. Guess the post office takes a very long time or they AT&T is not telling the truth. Makes it easier for them to collect late fees.

I have had AT&T for many years, I'm getting more and more frustrated and unhappy. Our AT&T store has the worst employees have ever dealt with. Nine times out of ten they don't know how to help with a problem, if it's 15 minutes to closing time they don't want to help you, especially if you want to purchase something using cash. Have a problem with an iPhone they said it's because the person I'm talking to doesn't have an iPhone. Really like that makes sense.

I have had AT&T cell service for years. When I went in earlier this year to get a new phone, I ended up also getting their wireless internet service and DirecTV Now. Biggest mistake ever! The internet is SLOW and if you want stream for TV and also work on your computer using internet, forget it. The TV will cut out and your internet takes forever on the computer to open anything on the web. I decided to call customer service to see if they could fix it. It was a nightmare. No one could find my account (but I sure was paying that account), I got bounced around to about 6 different people, and the issue was never resolved. This occurred on multiple days, spending about an hour each day trying to get to someone who could help.

I had called AT&T customer service to find out about the BOGO deal. I was told that I was talking in promotions department. They told me that to be eligible for this deal I need to add a new line to my account which I did not want to, so they offered me a solution and told that I can add a new line at the time of placing the order and after I receive my new phone I can cancel the new line. I was happy with this solution and so I placed the order. After I received my new phone I called up customer service and told them what I was told and asked them to cancel the new line. I was told that the person who gave me the initial information did was wrong and did not know what she was saying and it happens, sometimes customer care representatives don’t know about promotions. I requested if AT&T can do something since they gave me the wrong information. I talked with 5 different people and nothing happened.

My business account with AT&T was for 6-7 lines over a period of many years...probably 15-20 years. I recently moved to a rural area where AT&T is the worst option, so we switched to Verizon just before Christmas. All my lines were ported over. AT&T continued to bill me for service and every month when the statement arrived, I would call them to ask them to remove the fees for that month and when the overcharges reached over $500, they credited an autopayment back to me. The charges continued to accumulate and they finally closed my account. Several times, they told me they were creating a case for a supervisor to review and that I’d receive a call back within a week. No one ever called me, and now I’m being told this is the “back office team” and that there is no way to call them to speak with them. Next thing I know, I receive a letter from a collection agency!

AT&T Wireless is too expensive. Data finish so quick. I don't know is it even real that I am spending that amount. The only thing is that coverage is big and quality of reception is too.

AT&T was instructed to put insurance on my son’s new iPhone 7 when we bought it. It’s all over their notes! When the phone had water damage 3 weeks later they tell me they forgot to add insurance and I’m out the cost of a new phone. 8 years of my service with these crooks amounts to **. I hate Verizon but I guess it’s time we switch. I’ve spent 6 hours getting the run around with customer loyalty and they just don’t care.

25 year customer just paid 900 to walk away! Claimed buy one get one free a year ago and always got bill wrong. Had to call every month. This month they claimed that I’m not eligible for the get one free cause I canceled DirecTV 10 months ago and they apparently just figured that out of the other end. I call BS and paid 900 for remaining balance on two phones. Went down to Verizon and they bought them for 500 total so I’m out 400 but have better service and cheaper monthly bill. Can’t stand AT&T. They lost me FOREVER!

I received a new iPad from AT&T for purchasing a new cell phone. I only took it because it was FREE. For over l year they have been charging me for that iPad. The iPad has been in the drawer since I received it for FREE. I have no use for it. Don't know how to use it and don't want to use it. I called AT&T and told them to stop charging me for something I don't want or use. They claim I signed a 2 year contract for the iPad. I would never knowingly sign a 2 year contract for something I knew I would never use. They want to charge me over $100.00 to take the iPad off my cell phone bill. I told them I am 76 years old and had no idea I was going to be charged for something they were giving me for free.

I was with AT&T for over 7 years. Paid for my phones in full, my bills every month and didn't have much issues. Until my phone broke and I needed a new phone. I called AT&T to get pricing on the phone and got 3 - 4 different prices, when I requested to speak to the supervisor I was routed to 5-6 different departments. Finally I got a supervisor on the phone, she was supposed to put me on hold but she transferred me to a different department; I couldn't get a hold of her at all (no one knew her name or employee number). My whole day was being transferred from one person to another and no one could track the previous person. It was a Nightmare!!!

Signed up with company and have watched monthly bill increase slowly each month. Company took over DirecTV and watch channel availability decrease and monthly fee increase. No way to email them and repeated request to have someone call have been ignored. Been customer of DirecTV for twenty years and am totally disgusted. Have unlimited data plan but when it reaches 11GB everything slows down. This is pure BS. One pays for unlimited and should get such. This company is dishonest and needs investigation for monopoly and/or mob-like behavior.

I’ve been on the phone with these people for 5 days. Every representative has different information. We filed an insurance claim on a new phone that wasn’t working. They sent us a box for us to return the old phone. We did that. They are saying they didn’t receive it and now put 940$ on my bill. This is the second time in 6 months we have had to pay a big amount for something they scam up. I’ve been a good customer and this makes me sick. The last representative I talk to was rude and snippy. I told him, "How do I know someone in their warehouse didn’t steal the phone and not log it in"! They do absolutely nothing to help you resolve any issues. I hear Verizon calling my name. I’m just fed up with this. They don’t even act like they care about customer service at all! Rip offs is all I can say!!

AT&T had been charging me for a phone line I called to close for 9 months. Representatives wouldn’t officially close line after calling numerous times and now they won’t credit my account. They state there’s no comments of my 9+ phone calls. Every time I call I get wrong information and they say they will submit refund for review. Terrible customer service. For $270 a month 3 lines, I should be getting excellent customer service. I’ll be changing phone service, and I don’t think I’ll get my credit. I’m tired of waiting. I’ve been a customer of theirs for 13 years. It’s like they don’t want me to stay with company, when I say I’m switching they don’t even comment anything. Other companies usually try to get you to stay and might give you incentives. Not AT&T, very disappointed with them.

My cellphone phone wireless company had the audacity to tell me that a payment I made in March 2018 that they cashed was requested to be returned by my bank. I called my back and they stated that is not true as we don’t ask for money to be returned. I asked ATT to provide this proof in which I got the runaround and contact calls to suspend my service. I do not recommend ATT for any service as they do not want to help and are very dishonest! Worst company ever.

Don't speak to anyone at ATT Customer Service when connected to a live person!!! Immediately ask to speak to someone from the United States. The representatives are from the Philippines and in my humble opinion anyone from this country cannot relate to someone in the United States or has common knowledge on how society prevails here in the USA. It is a constant innuendo type conversation and you are immediately flagged as low class no matter how humble or considerate you are.

Recently I received my wireless bill with an increase of $9.83. When I called customer service to inquire about the increase I was told my plan was changed. I did not request this plan change, but I was told my old plan was discontinued (without my knowledge) and they had increased my data usage to 20g for a $10.00 increase. Well, I don't need 20g of data. I was then told I could lower my plan to $85.00 to get 10g of data. Since when is it ok for a company to randomly change a customer's account without the customer's permission or notification?

I had the unfortunate experience of switching my phone service to AT&T and buying new phones. I asked my salesman (at Westmoreland Mall Sales office in Greensburg, PA) at least 10 times what my monthly charge would be, the total cost per month. Mike ** responded all 10 times that I would be paying only $253 per month. He said this over and over. He so conveniently just never added in the cost of the four new phones in that total. So I was shocked at my third bill was now $335 per month because he only calculated the phone service charge as the total price. So I have to pay $85 per month more forever!!!

AT&T internet access is terrible. All residents at our building in Hollywood FL are complaining about AT&T internet. We did a speed test and PING is 76, DOWNLOAD Mbps is 0.28, and UPLOAD Mbps is 0.31. That means "click and wait, wait, and ... wait"; terrible internet connection and speed services by AT&T. AT&T outsource their customer service calls to Philippines; and those Filipino can't do nothing to help you. Do yourself a favor; Do NOT have AT&T for internet or any services!

If you want horrible reception, all of your phone calls to drop, only get half of your text messages, with old school "dial -up" data speeds then ATT is the plan for you... Almost forgot they also bill you for services not given years after you come to your senses and fire them. If you are reading this then you are thinking about joining the ATT family... JUST DON'T.

Where to begin? First, they pretty much stole our old smartphones when we switched to AT&T. They said we'd get credit for them on our bill, took them out of our hands, and we never saw the credit. Found out later that we were supposed to apply for the credit by a deadline, but no one told us that. They said that's our problem, not theirs. Since then, our cell reception has always been at only 1 or 2 bars, no matter where we are. And the latest and most annoying problems occur with every forced update our phones must go through. With every update comes more problems with certain apps not working anymore, popups that say other apps have stopped working, etc.

I had AT&T from January 2017 till now. My auto pay service was being shut off automatically last month and today they did it twice. I called last month to renew my auto pay service and they did nothing to help me. I was being transferred to another person and I'm now fed up with them. I dropped them today. I now have T-Mobile. I'm tired of AT&T and their crap. My card was declined on the auto pay service the beginning of last month and my new debit card was declined as well online. I'm happy with T-Mobile. I'm no longer going back to AT&T Wireless and deal with their crappy customer service who won't help me.

AT&T evidently put fiber cable in our neighborhood and did not tell anyone that they would be doing it or tearing up your yard and not fixing it. When I tired to talk to the workers doing the work, none of them could speak English. I have tired calling, emailing, feedback surveys, and a AT&T community forum and have yet to hear anything from them. This is going on 4 months since the work was done.

I don't even know where to start to be honest. My experience as of late with AT&T have been pathetic. Service goes down and I call and have a technician come to "fix" it, he tells me the wires down the road in the box were bare and corroded and he was surprised I saw service at all. The tech says he's taken care of that and now he's gonna put me on a better channel for my wifi to run more smoothly. It's been 2 weeks of the same old BS, runs slow, (if it works at all). I've been using my Verizon unlimited mobile hotspot to get anything done. STAY AWAY FROM THIS COMPANY! THEY ARE TRASH! if you look up a down detector/outage map and see AT&T's pathetic coverage problems it'll make you wonder how the ever living hell they're even still in business.

I have been a customer of AT&T since 2004. Customer service was why I stayed with them as every rep I ever spoke to was awesome and if something was incorrect in my billing, they corrected it and gave me a credit. They now give you absolutely nothing all while they charge you for every little detail and then some! They now charge you $800 for a new phone that doesn't last 2 years and tell you that Apple charges them the same price they charge us. Apple charges for 1 phone $800 but AT&T who buys thousands of phones supposedly pays the same price? You have to think I'm really ignorant to believe that lie!

There should be a negative rating. Internet was mind-numbingly slow, even after someone coming over and installing a new modem (which took a couple of tries in itself before he declared it to be working, yeah right). I got absolutely no response in spite of calling their "customer care 24x7" number multiple times. Each time they were getting multitudes of calls, putting me on hold for 20-30 minutes at a time. I can only assume there are tons of other furious customers out there. Also, no representative informed me about the whopping cancellation fee that would be charged. Apparently, you sign a year long contract with them, and if you wish to cancel it any time before that, beware because you will be charged a substantial sum. I got fed up of the service in two months, wherein I was charged a $150 fee. You basically get punished for not using their service for at least a year.

ZERO stars if possible. This company has a bunch of crooks with a license to steal. Close to 100 bucks for a 10-minute installation. I used their service for a couple of days before canceling, and then the bill for the month came out to be over $108! Ridiculous. This is the last mistake I will ever make, and I will most definitely EVER consider any of their services ever again.

Ongoing dispute for AT&T wireless MiFi services. I have and continue to be charged for services that were never used. Incorrect information was given to me on the internet services. AT&T provided me with the device that I did not need or want. The device was sent right back to them and was told for months this would be taken care of. Nine months later I am now receiving an invoice from a collection agency asking for money. I now in return decided I will not have a phone conversation with them. I will now put everything in writing. The recorded phone calls stated this would be taken care of and still have not. I have a cell phone and cable from AT&T and DirecTV which both bills are paid monthly with no issues. I feel I have been a more than loyal customer to AT&T and to be sent to a collection agency for services that were not provided is unfair.

AT&T is not what it used to be. 0 star. Been with them since 2006. My bill is getting higher. I recently changed plan to cut my bill in half. Got my bill and bill even higher than before. They made all the cuts and charged me more money. Can't do this anymore. Will pay off contract and buy another phone and go to phone cards. Not AT&T bad business and dishonest service.

I would like to share my experience because I got wrong information about switching AT&T from other service. I went to store and store salesman seemed so nice and explaining a lot. He said if I changed the service now, AT&T will pay the early termination fee. So I was interested and changed it. He said I can trade in my phone if I wanted. I decided to trade in my phone that day. He instructed me how to upload my last bill and I can get the credits for my early termination fee up to $650. I did right away. I waited more than 6 weeks and status on tracking showed pending.

Trying to change from one phone to another - I do not like doing this, but not sure how to tell AT&T what is going on if you get people on the phone that you have a complaint about. I called the AT&T consumer services. The first person was very hard to understand and could not understand what I wanted, so I asked to speak to his supervisor who still did not understand me, and I certainly could not understand her. They were with residential services and told me I had to transfer to business, which we are not and told them that. I know I have told over 10 people at AT&T stores and online that we are not a business.

By far THE WORST SERVICE as it applies to your Military subscribers. I’ve been a loyal customer for over 15 years. I placed my accounts on suspension while on deployment (out of country, not using one service) and I continued to contact AT&T to rectify the issue. They would continue state they would refund me. I’ve paid over $500 in services never rendered. Well done AT&T, accounts got closed tonight.

Att is the worst company I have ever encountered. I bought a iPhone 8 and thought I was in good hands with ATT since I have heard of this company since childhood and its good reputation. My iPhone won’t let me receive calls in my home, drops calls when I dial out and is garbled when if I do make it through to friends. Customer service and IT says nothing can be done about it. I have tried everything they suggested but nothing worked. A manager at a ATT store told me to call IT and ask for a microcell booster. The guy just laughed and told me they haven’t sold them in a year. I will never ever go back to this company after I finish the contract and I will strongly recommend to my friends and acquaintances not to use them. They are very unethical with customer service telling you one thing and it saying the complete opposite.

I had many issues with this so called mobile carrier. Is the worst company in the USA from all prospectives! Most their employee are rude. They only care is to get you buy a locked telephone device to get their correct service! I tried to get my personal information to change carrier and they told me that I had to pay an extra money to give me the information... I forgot to tell you that even though I made the change 25 of the month they kept change the date to the 1st month so I already paid for 25 day with no service! THOSE PEOPLE ARE THIEVES!

Cancelled my phones, tablet, internet and cable in April. They won't unlock our phones and are still billing me for a tablet. On the phone for the 4th time tonight, this time for 2 hours to be told, we owe the bill and never cancelled. Even though I spent 2 hours on with them last week and was told it would be cancelled and we didn't owe anything. I don't care if moved somewhere that only they serviced. I will NEVER use AT&T again.

I switched over from DISH to AT&T and DTV but it has been the worst experience ever, this is my fourth month and every month my bill is different. They have been charging my account for services I don't have and when calling they say that everything will be taken care and so far they haven't. The worst part of it is that if I cancel my services they charge you a cancellation fee. I would not recommend AT&T or DTV to anyone.

So apparently no one tells you that the AT&T autopay discount is them giving you a credit to make up the difference. Accidentally I spent it on data. I didn’t know until my phone was cut off and I spent about an hour and a half on the phone trying to figure out what happened and get the difference in account credit since I had to get a plan change at this point. Apparently it’s not “policy” to refund my money in my account unless it was put there for something or whatever. What crooks... So now I have money sitting in limbo until I add more on to use it.

I've had U-verse for almost 2 months since I have had 3 technicians come to the home and my service still will not work. I was told today I would have to pay for a tech to come out. I have troubleshooted over 5x with ATT with no results. My TVs still freeze and will not play. The rep today would not let me speak to a supervisor. And I still don't have my issue resolved. Next step is lawyer to get out this contract or get reimbursed for service. This is unacceptable.

AT&T stole my trade in iPhone 6. They want to give me $25 for the trade of my iPhone 6. It is a shame of a big corporation to have a customer service department so lousy and crooks all the way.

They were not giving me buy 1 get one free discount. I have been an ATT customer for 12 years and just last week I wanted to pay off a couple of contracts and I started looking and I was not getting credit for 2 of the contracts I had for buy 1 get 1. I contacted ATT and after 2 hrs of getting hung up on I was finally told they would look into it and get back to me. Lie # 1. No one contacted me so I called again, and after the runaround I am finally told that it had to be new lines. 1 was a new line. I am so fed up with the way they lie and no one knows what they're doing. I have paid off 9 phones in the past but if any company ever buys contracts I will happily change and I will be just as soon as I can. NEVER buy from ATT. They are the highest cell phone plans and they change your plan without even telling you which also happened last month. They think you won't be paying attention.

I have been with AT&T since 2010 and every time I wanted to leave their loyal department would throw me a bone and convince me to stay. When the bills arrived they ALWAYS went back on their word causing me a tremendous loss of precious time. There was rarely a month when I did not have to hack it out with them. Yesterday June 27, 2018 I've had it! In the past 5 years in the center of Hollywood we had only 1 bar and could barely receive calls never mind calling out. I have complained to them many times and finally they decided to exchange our family's phones with two free phones so we can at least make some calls. This happened in September 2017. I paid the bill monthly without really checking them until my wife left for Europe for 2 months and we disconnected her line.

I moved to Europe 2 yrs ago and canceled my AT&T service before I moved. As far as I know, I paid all remaining bills on my AT&T Account. Two years later, I have a collection agency calling me once or twice a day for an unpaid AT&T bill. They cannot give me any details about what the bill is for. When I call AT&T, they cannot give me any information because I cannot remember a pin code on an account that was closed 2 years ago. I have had discrepancies with AT&T billing on more than one occasion and there is no way that I will pay a $500 bill without knowing what it is for. But, I cannot get any information from AT&T. As far as AT&T is concerned the only solution is just to pay the bill with no information.

I went into the Olive branch, MS store and the second salesperson was Pam. I was approved for a iPhone 8 Plus but since they couldn't get my number deported they wanted to give me a new number and charge me 400.00. Well I wasn't going to pay that and Pam started digging in an old account that is now under bankruptcy and discussed it throughout the store. I ended up just leaving. She had no right at all and just to let you know I have contacted my bankruptcy attorney about her and AT&T which is Hurst law firm. Very unhappy and will not apply for anything else at this place.

AT&T has messed up my billing for months. Not only have I had to spend hours and I mean hours on the phone to get this fixed, if you don't keep an eye on them they will take it right back on. Not only did they do that... I tried to go from a business account to a regular account and they said I couldn't because I had an old bill with them from 1996. I had no idea what they were talking about because I was like 26 and I am now 47. So going back to my childhood and my ex said, "Oh we had an account with Bell South and filed bankruptcy on them." So now even though I have filed bankruptcy back in 1996 I still owe it because ATT bought them out. Something is definitely wrong with this company. Oh wait and in order to get this fixed I have to find my paperwork which I have now and prove it. But I only have 21 days to have gotten the paperwork from 1996 to send it to them. Which at that point I lost.

I've been ATT customer for about 8 years now. Last year they did promotion buy one get one free and when they run the numbers, it still came down to the same amount as previous plan including the phone discount that I've made the change. However, they are charging extras now and telling me that everything is correct and cannot dispute or add any promotion or discount. What they've initial told me and what we've agreed meant nothing here. They've false advertised and lied to a customer saying that my total bill will not go up but it did by far and I am stuck with this to complete the payment for about a year and a half now. Great scam and a good way to make money for the company but this is a SCAM.

We have used wireless internet with AT&T for many years. The first few years the service was excellent. This is the worst it has ever been. This past weekend it has been the slowest than it has ever been. It feels that the company is controlling access to the internet. It is so slow that it timeout before getting to site. Consequently, a person can spend years trying to enter the internet. It just feels that a rip off that is, paying for a service that you can't get access to when needed.

First, let me say that I love the speed of the new gigabit up/down internet. I think it is well worth the money. Now for the not so good stuff. My service has been mostly up for the last 6 months I have had the service. Unfortunately my service stopped all of a sudden on June 21 2018. I reset everything and still nothing. I then contacted the AT&T customer support for both digital telephone and internet and was told that the soonest someone could come out to look at what was wrong was five days. Unbelievable!!! So you may be wondering why, in the days of cell phones I would care so much about having my digital phone working? Well it is because I live in the fourth largest city in the United States about 1/2 mile from a major freeway where most cell phone firms keep their cell towers and I get 1 bar in or around my home. That is also unbelievable!

I'm going to keep this short and brief because I'm tired of going through all the details about the absolutely bad service I've received. Had been with Verizon 20 years and also have had DirecTV for 20 years. AT&T bought DirecTV and that was the end of their good service I had been use too. AT&T offered me a promotion of a $25.00 discount a month on DirecTV if I would switch to AT&T cell service. Sound like a good deal to me except for one problem. After 10 months and endless wasted phone calls I never received one penny discount. I'm now back with Verizon and will be switching to Dish in hopes I can get better service. I live in rural area and have to have satellite. Also the cell reception isn't as good as Verizon's plain and simple.

AT&T. Worst customer service ever. I cancelled my account and got charged 1 full month of service even though I cancelled same day my plan was ending. Apparently AT&T also charged me for change in plan after I cancelled. Mind you this is not a termination fee. They didn't send me bill because I was cancelled and had the nerve of adding interest on top. They charged 160 + 60 change in my service + 20 dollars interest for 1 month for using 0 days of their service. 0 days of phone service for $240. Just a scam. 15 years a customer for this kind of service.

My husband and I went over to the Best Buy in Clackamas and signed up with AT&T. One of the main reasons we signed up was because we got told if we signed up with DirecTV we would get a $15 bill credit. We then had a DirecTV representative come to our door. We mentioned the $15 bill credit and he said yes it was true. Both employees didn't say we had to be have a specific package with DirecTV. We are now in a 2 year contract with AT&T and DirecTV. When I called AT&T today to get the $15 bill credit added to our account I was told about the rule of having to have a certain package with DirecTV. I even spoke with a supervisor and that didn't help.

On June 20th around 10:30 PM I wanted to upgrade my and my fiance's devices. Before submitting my upgrade/order I changed my address because I no longer live at the old address that was on the account and I also didn't want it shipped there because my abuser lives there. So I changed my address, I got to the last page of my order and triple checked the shipping address which did have the correct/new address listed. I hit submit order. I get an order confirmation email from AT&T and when I opened it it said Shipping Address: old/abuser's address. I contacted an online agent through chat immediately, he said he was going to get me on to chat with his supervisor.

AT&T is quick to promote its products & services, but fails on the support. I scheduled an internet upgrade, and AT&T has missed 3 scheduled appointments. I lost 13 hours of work sitting at home waiting for a rep. The call center in the Philippines uses the same stock words over-and-over. After talking with 3 managers, I still do not have resolution. No one calls you back - even though they say they will. Sometimes a company gets too big: this is an example of that. And now they are getting bigger. I will be leaving AT&T after many years, and will share my bad experience with anyone who will listen.

I have been a customer with AT&T for over 15+ years and have not ever experienced such horrible service to resolve my issue. My first mistake was to trust the company with all charges on my account such as fee, taxes, etc, when I reviewed my bill for May bill cycle, a monthly fee $16.50 was applied to my account, which I called on 5/22/18 to speak to a representative to have the issue resolved. The representative stated the charges had been reversed, which I ended my call satisfied until I received June bill cycle. I now have a $115.50 charge on my account, and I called on 6/16/18 to have the issue resolved.

Need help. My phone number was transferred back to AT&T from T-Mobile. T-Mobile has dropped my service and now I do not have service or a phone to call. Unfortunately since I don't have the SIM card that was sent to the wrong address, I have no phone service. I do have my old AT&T SIM card in my phone but it does not work.

My billing period ended May 22, 2018, but I received my bill June 6, 2018 (two weeks later). The bill due date was June 12th. That gives me 6 days to pay. However, it takes three days in the mail, plus one day processing (per them) so I really have two days to get the payment in the mail. It irritates me greatly that they wait two weeks to send the bill, but give customers two days to pay it. AT&T has no incentive to send bills in a more timely manner because if you're late paying it's just another way for them to collect more money.

For the last nineteen years, I’ve been a satisfied AT&T wireless customer… But my satisfaction is quickly eroding. Sure there’s been bumps in the road: No International connectivity when traveling and those annoying upgrade conversations for additional gigabyte data and Dish subscriptions, that I don’t need or want. The reps are good natured, courteous and provide a high level of service. But my latest adventure is just over the top.

AT&T can just barge into your home or apartment without permission and disrupt your plans, privacy, and life so they can install their fiber lined internet? Attached are what they hang on your door. I had to move furniture so these idiots can rob my time and privacy in a service I will never ever get and not interested in. If this bothers you too, put up a fight as I did. They should be paying me to do their dirty work! I left AT&T years ago because of their poor business practices. Obviously it hasn't changed.

We had a WiFi Facetime call with a friend in Africa. Sometime at the beginning of the call (without our knowledge) the internet failed and the call was converted to cellular data. The call lasted 2 hours and the charges and taxes went up to $622. I have spoken to at least 7 people at ATT and none of them has had the authority to reverse the charges, or provide a credit. My claim went to "high level adjustment" and they were supposed to call me back after 4 days. I did not hear anything till I followed up 2 weeks later. I was told that they rejected my claim, with no explanation. I find it crazy that you aren't allowed to speak to humans that make these decisions.

Overcharging... creating false payment plans so they can play with numbers issuing credit and taxing on fake totals. Agreeing to monthly amounts and then overcharging and raising the price of their "administrative service" and other made up fees. Total crap. Even their phone reps cannot explain what the charges and increases are for. Now let's talk about piss poor service and reception... AT&T is the worst provider in our area. Dropped calls, broken voices, static. Messages not coming in for DAYS that were sent to and from our phones.

I generally enjoy dealing with AT&T because they are friendly and really try to help you find the best device or plan. But I wish that I had more areas with cell service, especially when I am shopping in the mall.

With ATT service I don’t experience dead zones. Always have coverage. I have also found that they will give you a “microcell tower” for your home if you experience bad coverage! Awesome right? So it’s a no brainer just pick ATT!

We signed up with AT&T as part of a bundle deal with DirecTV. Big mistake! We had nothing but problems with them. The reception was awful. The customer service was the worst of any company we have ever experienced. The service was horrible, when we called them we would be on the phone at least 2 hours on hold or being passed around from one representative to another with no resolution to our problems. Terrible company to do business with and it's not just me a lot of people have told me that they have had similar experiences with them. I would NOT recommend doing business with them! We finally just paid the termination fee to be done with them.

The one thing I am satisfied with about my ATT service is the price for my package. It is perfect for my needs and fits my budget nicely. But I wish the service was more reliable. There always seem to be outages in my area making it impossible to be sure service will be dependable. For 36 hours last week we had an outage that covered the whole town. It affects everyone in more ways than imaginable.

The company is very expensive. They have high prices and problems when devices fail. My bill continues to go up despite years of loyalty. There are others which cost much less for the same services.

Stay away from this company... I have so many problems with this company. Right now I am changing my plan to T-Mobile. I paid off my device and I'm waiting already 96th hour to get unlock my phone??? Called them couple of times, waste of time. Customer service workers are seriously dumb??? They promise me that technical support will call me but they didn’t.

Ok. I was approved for the rewards cards and I never seen the rewards and now they saying they are not responsible for the cards. So I ask them to come and get their equipment and they gave me the runaround and would not come get their equipment. They are so unprofessional. I recommend no one to them. Then the internet service runs real slow.

On May 10th 2018 I had an AT&T live chat with "Misty **". I told Misty that I needed to add my 17 year old daughter to my cell plan and that she was a heavy data user. Misty quoted me the price of $75 per month for the Unlimited Choice Enhance Plan, minus an additional $10 per month if I signed up for autopay, which I did. So, Misty quoted me $65 per month plus taxes. When I received my next bill the charges were ASTRONOMICAL. I went back to a live chat with a man named "Charles" on May 22 2018. Charles went into the notes from the chat with Misty on May 10th and said that Misty made a mistake with her quote and I could not be given the $65 per month as promised. That is false advertising, promising and not delivering, hoping I wouldn't notice or have a record of the quote from our chat, fraud and shoddy business practices by AT&T.

We ordered the services over the phone. We're offered a good deal for 24 months. After 3 months my bill changed. I called them. They said they couldn’t do nothing about it. I lower my service to stay in the same price range. A year later they have increased my bill again. I called. They are saying I have to have a secondary ATT services if I want to keep that offered. I was never explained this over the phone. They can’t provided me with internet so they are trying to make me get wireless services which I don’t need. Had to pay $250 to cancel that ridiculous contract. And they just kept saying, "We have a contract. Doesn’t matter what they told you over the phone or if you didn't receive the mail" which they had my mailing address all wrong after giving it to them times. Worst customer service ever. DirecTV/ATT so sad. After being a customer of ATT U-verse for so many years. Worst service ever.

I love AT&T! They are the best out of all the wireless carriers. We have been with them since the bag phone... They have exceptional service and coverage. Furthermore, they are always very receptive to any issues I have and are quick to fix them. I have checked repeatedly to find a better price and I have but only with “off” brand carriers.

When I was first signing up and had questions, customer service was very accommodating. I have the prepaid plan which is $45 and I get a $5 discount because I use autopay via my credit. It ends up being $44.86 with the tax. I have 6GB of data at high speed and then it slows down, but I never use 6GB, as a matter of fact I never use 2GB because I have wifi at home and most places I am have wifi. When I have to use data, it is usually pretty quick and easy to use.

I changed wireless carriers to take advantage of 50% promotion on 2 new phones. When I got my bill one of the phones didn't get the discount as promised. With discounts not supposed to show up until third billing I wasn't worried. But AT&T agent had made a mistake of identifying Samsung Galaxy 8 as being part of a promotion when in fact it was supposed to be iPhone 8. Guess who gets to pay for his mistake. After three days of wrangling I give up. Will pay full boat for phone and move somewhere else. They won't get a dime of my business EVER!!!

I started an account with AT&T in March of 2018. I went to Menlo Park Mall and spoke to a lady name Veronica. She was nice and a good salesperson. After hours of waiting we received a buy one get one free iPhone 8 and laptop. I paid 100.00 out of pocket, we were happy; thought it was a good deal. I was told if I get DirecTV I get a better discount. I switched over from Dish to DirecTV. It was a cancellation fee in which I did receive a gift card to pay for 220.00. DirecTV came to install my service. When I went to make a payment they have no record of me receiving service and a month later turned my service off. I called numerous times and I got nowhere, I finally got a representative whom found my account and said I have to pay a charge to pay my bill. I was upset and they waived it. Till this day DirecTV can’t find my account and I still can’t make a payment. I was told I will be paying about 50.00 a month. I am paying 90.00 with no free HBO.

After ridiculous contracts and hideous customer service experiences, I decided to switch my cell phone service to another carrier. AT&T has made it as difficult as humanly possible. Once they learned I was switching (prior to unlocking my phone as requested) they canceled my service. Rather than being able to have my phone unlocked through their Internet portal, I had to call the company and spend 1 1/2 hours on the phone with agents reading from scripts. I spoke with three agents who, literally, said the exact same thing. None of them could help expedite the unlocking of the phone - meaning that I will be without cell service for 24 - 48 hours until they do their part. Never again.

You go online and finally get a nice rep but the rep knew I knew not much about the product he was promoting to me. He signs me up automatically for Dish tv when I have Comcast. Why do I need two providers? Height of stupidity. He never asked me if I had service. All the worker wanted was commission not caring for the customer. Then I go back to see all the person had done and told another rep, "No. I have Comcast." He did not listen at all to me. Got mad. Canceled my entire order. Didn't say nothing else. This place has terrible customer service not to mention money hungry thieving workers. Because one customer service does one thing only for another to change my order as far as cancel it.

I always receive a good picture and have had no problems with the quality even during bad weather. However, I am very disappointed that every year you have to negotiate a price with AT&T. They go up every year even though this year they gave a 4 dollar increase to everyone. The price haggling is a definite mark against them.

I would like to start by saying that I have had AT&T service for about 19 years. Their customer service has always been severely lacking and I am DONE… this post is a LONG rant. If you do not want to feel sympathy-pains, please stop here. April 19, my cellphone stopped working: no internet, no calling (even AT&T). My phone was “blocked from the network”. I called AT&T on my Justin’s phone. Spent 2 hours on the phone getting it “resolved”. There was an insurance claim on my phone. Since I did not even HAVE insurance, they determined that the insurance company typed the phone number in wrong on another claim. Insurance company was closed. AT&T unblocked my phone and put in a request to reverse the claim. I would be contacted the next day.

I recently switched couple of lines AT&T wireless network. I went to their Sawmill Rd, Dublin store. Representative at the store told me there will not be any activation fee if your company is one of the AT&T's accredited. I further asked them, "I am a contractor right now so would I still be eligible?" They said, "Yes." I gave them my official email id so I can get registered for discount. I got my couple of lines activated in same day as well. After a week or two I received the prorated bill with $60 activation fee. I again called the store to check with them. They gave me the URL this time to get registered for the discount but nothing happened and I ended up paying $60.

AT&T Wireless has an excellent cellphone service. However customer service needs improvement - some worker are hard to understand because their English is poor or their accent is very thick which makes it hard to resolve your problem. Also when dealing with this company on the phone it sometimes takes several call to resolve a problem because some workers are more knowledgeable than others.

AT&T is the most horrible customer service I have ever had the pleasure of dealing with. Upgraded two phones one in January and one in February. At that time I had the option to send back my old paid for phones in order to receive a rewards credit for each phone up to $200.00. I did that in February and again in March. I have been on the phone for 4 hours total off and on from being put on hold, being disconnected, being spoken to rudely in a condescending manner as if I’m just another degenerate bothering them. I have been a loyal AT&T customer for years since they were cellular one. Each individual I speak with I again have to repeat my entire scenario to them and let’s face it they could give less than a **.

I filed a phone claim for a cracked screen on my new Note 8 at AT&T with their help on Monday. We scheduled the tech to come for the insurance claim on the following Tuesday. The next day, From 1 to 3 o'clock in the afternoon, they were supposed to call 30 minutes ahead. Nobody ever showed up or called, so at 3:30 I called Asurion at the number in the Email. The lady that answered transferred me to somebody higher up, who then asked me if I wanted her to just reschedule me, or contact the Tech and find out why they did not show. I told her I wanted to know why the Tech did not show, nor did they call. She put me on hold for a long time, came back on and asked me to hold a little longer, then came back on and apologized for the long wait.

I tried to switch all my internet, TV , home phone and cell to AT&T. They promised all sorts of discounts and bundling, but at the end of the day, it was all lies. They took my old phones, and then told us they could NOT give us credit due to the fact the old Sprint bill did fit the criteria for documentations. I was so frustrated with their "3 card monte" marketing, I canceled my phone, TV and internet switch. I tried to return the phones to get a refund, and had to fight them on the “cancelation period". I finally got a manager to agree to let me return the phones, and not owe anymore "fees or restocking charges", only to get a new restocking fee, "We can't find the notes from that manager."

I have dealt with this company for many years and have many difficulties with them over the years. They have lacked good business. I don't consider myself a very techy person, therefore makes communication a little more difficult. Also, I think their billing is very confusing, so much so that sometimes I'm wondering if I'm getting cheated. They say things that they bill you for and it doesn't even make sense. Their customer service argues with you in a roundabout way like you're stupid.

AT&T usually works with me. However, you don't always get the best customer care specialists. It is luck of the draw. But for the most part I don't have issues.

I purchased the BOGO at the beginning of the year for the Droids. We paid the upgrade fee to get the S8+ and all of the taxes. We were told that it would take 2-3 months of billing to see the BOGO credits. Fast forward 3 months later we called AT&T to see why the credits weren't on the bill, we were told again one more month. We waited. Called again. At this point we were told the store rep messed up when we did the BOGO and we didn’t qualify. 8 1/2 hours on the phone being told different answers and how it's the store’s fault and not AT&T. We finally were told we would see credits and it would be taken care of. NOW they double billed us with no credit. So we are back to square one with no credit on our bill but the double payment that they pulled from our account. This is turning into a legal issue with unfair sales practice and the old bait and switch.

Have had both ATT and Verizon service since 1995. I travel for business and found ATT to be the most reliable across the US and Europe. Never had any billing or service problems with ATT. And I can't say that about my Verizon.

They are not the cheapest provider, but have great coverage and work through issues with you... if only the storefront didn't have a such long wait but they are very accommodating, whenever I call with a concern.

AT&T overall is a very good provider however I’ve found it difficult at times to be connected with the correct customer representative. Also, I’ve been a customer of AT&T for several years now and I believe they should offer long-term customers like myself a loyalty discount. Their rates are high however I do understand they must remain competitive to remain a leader in the industry however if they take a stand to lower their rates then their competitors might follow suit.

I have had a lot of price increases for no reason that I can see. I feel when you have a locked in plan your rates should stay the same. I do not understand how they can get away with this.

DO NOT sign with AT&T. We were Verizon customers for 11 years and our bill had been the same every month aside from minor increases when upgrading to a newer phone. We rarely had to call to inquire about a bill and there were never adjustments or increases without alerting us prior. We decided to try AT&T because all of their "promises" sounded like a good option and would save us about $20 a month. This is such a scam of a company and we are now willing to take the loss as it will only get worse.

When your account has a limited data plan AT&T will charge you $15 for 1 GB of data when you run out of data before month end, WITHOUT your approval. I was charged $15 at 6pm on 5/31 for use to 6/1, and the extra data was NOT rolled over. When talking with a local rep, I was told the only way to stop this was to change my data plan. I considered this stealing, AT&T charged my account without my approval.

I have a unlimited plan with download speeds at 25MBPS and up loadspeeds are 12MBPS. My WiFi is a Netgear and can be portable. It runs on batteries and stays charged for about 8 hours.

I changed from Verizon 2 yrs ago (because I had DirecTV) & wish I hadn't done so. Verizon's cost was affordable and area coverage is better! AT&T/DirecTV billing & sign-in service is confusing.

AT&T took over my original cell carrier, Cricket. The only reason I stay with what I have is because I can afford it - $25/month (all fees & taxes included). But the customer service leaves much to be desired - called once to complain about phone not holding a charge and asked if I could upgrade - I was told to go to store. Also don't like that customer service is NOT in the USA.

AT&T is by far the worst phone company. First I’m going over my data now I change my data and now I can’t use my hotspot. It’s always something. Not to mention I’ve been with them for almost ten years. They do nothing for loyal customer.

I was lied to by AT&T when I was with Verizon, they offered to pay my bill at Verizon if I changed. So I did, they never paid... been a fight ever since, awful service, awful customer service... no regard for their customers at all... Awful, awful, awful.

I recently downloaded the newest app from AT&T that is supposed to monitor your data, but it keeps going into sleep mode, thereby disconnecting from my home WiFi and using data. I also feel the data plans on AT&T are high. The customer service is good, although some representatives are better than others!

The plan that I have allows for coverages on data without having to pay for it but it is slowed down so badly that it takes a day and a half for pages to load and since I use data more than anything else it really affects my ability to get things done. Then to top that off I have problems with reception where I live though most times I have service it drops off or is of poor quality frequently. Customer service Representatives that I have talked to have all been great and very knowledgeable. So even though they have their little quirks and problems (they are working on changing this) I would not even think of changing my service provider. As I have compared the plan I have to the same plan on other services and for what it is this one is the best price with the best coverage for my area.

Granted they are expensive but to be able to use it where we live then you have no choice but to use AT&T. They have good quality of the equipment you use and understanding on the bills.

Use phone as a convenience and do not spend a lot of time talking or playing like most people, just emergencies and vital communications so I feel the cost is a bit high for minimal use...

AT&T has a good coverage area. It works almost everywhere. However, the reception is bad where I work and when I am a passenger in my car. And the service is too expensive.

I never can get online. Even at home with home WiFi from AT&T. I get no signal even though they show coverage. I am charged for a plan then I am charged another amount for each phone too. The second fee is not the purchase fee but a connection fee. I pay 3 times of other plans.

I switched to AT&T 10 months ago as I was in the market for two phones and they had a buy one get one "free" offer. The sales person did not tell me I couldn't pay off my phones so I paid everything except the $649.99 that was supposed to be the "free" part. As of today I have spent over 8 hours on the phone and several hours in store with these people trying to get the installment payments stopped. I have had four open cases, even an ICU case, which is a total joke. The cases are never resolved. The first case they told me that the deal was invalid because I had to have installments on both phones. The second time they told me one phone needed to be on the installment plan, so the deal was not valid because I paid off both. The third time they said that I paid off the wrong phone and the phone that the account was tied to had to have installments.

From the first month of services I have had nothing but problems and have had to call every month because of billing and tech issues. First, I was told that my connection fee would be waived for becoming a new customer. I had to call the next month because it was not done. I was told it would be corrected, they lied and it was only corrected on the future call mentioned below. Second, when I signed up I was given a buy one phone get the second phone free deal. They said I would be billed for the phone for 3 months but then credited after I passed the 90 day period to ensure I did not return the phone. This did not happen as they said and was told by a representative that they basically lied to me about the connection fee and free phone deal and finally corrected this only after I called in furious about the constant discrepancies in my bill.

Company has decent service in most places. Customer service on local store is excellent too. But pricing could be better suited. All in all, I had a fair company experience.

I have been with ATT for over 15 years and I love the company and its services. It has been somewhat expensive yet, the customer service has been excellent.

For 5 years, I have complained about no service at my residence. They gave me a microcell and the signal improved a little at home... while I had internet service. When the 'net went down... zero service. Have to walk out to the road to get 1 bar. I live in the middle of town, near the Capitol. I would NOT receive calls from anyone for 2 days, texts for hours from when they were sent. Forget sending pictures. Just the same old combative AT&T employees. $160 per month for crap. Just 8 months and I am done with these scammers. Dumped DirecTV as a breakaway start from this empire of evil. Do not get this service. They owe me YEARS of funds and I won't collect. Someone needs to go to prison for this scam.

I have been a customer of AT&T since 1996 and I have learned that they respect the customer & their loyalty. My first cell phone was with them. I have had the normal ups & downs with them. Usually the downs were due to my failure to be an educated consumer. They are quick to assist & explain any questions or concerns one might have about the account.

For the last 6 months I had numerous bills that was not what I intended what I signed up for every month and varied. I don't know why. I do not work for AT&T. I'm just a customer. I am on the other side of the fence. I do not operate the computer who's ever put in the information in the computer. You need to speak to them. For the record three weeks ago I call in. I spoke to customer service. I told him I have a tablet phone, watch phone and a cell phone. My bill is almost $359. I don't need this. I'm not a phone person. I work construction for a living. I pay every bill on time.

Good coverage in rural area. Helped us set up a radiophone for $20/month. Better rate than on cellular and internet. Saving $170 per month getting rid of land phone and stupid satellite. We installed our own signal booster (WeBoost). Welcome to the 21st century!

I don't know if it's the plan or the service. However the phone only wants to work if it is connected to Wifi. If I leave home and can no longer connect to my home network the phone is SUPER SLOW. Maps hardly works. I get a message that I need to connect to a network. What's up with the mobile network? What am I paying for? AT&T sucks. I'm not excited about this service. However my employer uses AT&T so I made the mistake of leaving Verizon. Major regret.

Billing is horrible and not consistent in costs. Tried to change billing date and the that caused big problems. Too many dead spots. Would not recommend their service.

My reception at my home address is terrible. When I contacted AT&T THEY CLAIM nothing wrong. I constantly miss calls when I have phone in hand. Coverage sucks.

I really enjoy being an AT&T customer! They’re courteous, up with the current times, and getting better every day!!! They’re always working to improve everything!

I got the ZTE fold phone Axon M and it had a recharger defect. It been a week and still no phone. The store where I picked up the phone was very helpful, but I need a phone.

We were sold a plan AT&T for $49. They failed to mention additional charges that increased the plan to around $100 mo. We canceled service after we saw we had been lied to and went to a Verizon $40 prepaid. 3 gig comparable to AT&T, $60 per month less, same usage. Beware...

It's a good company that offers good service. I have not experienced a dead spot yet and even with only one bar it's always clear and doesn't drop the call. But their package deals are not the best and they charge you for everything as data including internet use, emails, streaming, and downloading of course while many others are giving you unlimited streaming for free and not part of your data usage like T-Mobile, and for this reason I have been thinking of going with T-Mobile, instead.

VERY POOR customer service. We returned two older phones for newer Samsung 9s, and have waited almost two months for our refund (gift cards). Latest call was today where I was told the CSR could not find the information so would have to refer to another department- Pier Two Support Team. Sounds mighty impressive, but two weeks ago I was told that one refund should be sent by now and the other was "under review". We seem to be advancing backwards. Apparently a bunch of **, or gorillas, are in charge of Customer Service at AT&T.

The bill is too high for four phones, several phones we hardly use. The phone plan unlimited data, yet we’re paying full price. If things don’t improve we will be changing within the next year. It’s almost impossible to tether with the complications of connections to disconnections when we’ve tried to do it on a limited basis. Surprise there’s not a better price on a combined package and the ability to use AT&T networks when you’re out and about.

AT&T is good enough. I've never gone seriously shopping elsewhere. And they keep me captive with their 2 year contracts to get a free or reduced cost phone. Support is OK... A little complex unless you go into a store.

It's great service but it's extremely expensive compared to other carriers. I have been researching other carriers and they seem to have way lower prices.

Our AT&T two year contract is up... the service has been very good, no complaints... the cost was higher than some providers due to monthly installments... noticed the phone is much slower now and freezes up... not sure if the slower speed is due to technical issues or just need a new phone. AT&T has been very good but we’re going to look around for a good, more affordable provider. Hope that helps!!!

AT&T prepaid customer service is effectively nonexistent. Do no order anything online. If the order isn't processed correctly you will never get any refund or correction. No satisfaction at all. The most frustrating customer service experience of my life. I won't continue using AT&T prepaid because of the customer service.