Asurion Reviews

I only have one phone which was recently damaged. Because I only have one phone, no landline and my young son in my home it is critical for me to have a phone. Asurion provided me very fast, professional service. The replacement phone arrived the next day! Great job. Thank you.

The people I communicated with were very friendly and professional. They had the knowledge needed to take care of my issue. I received my replacement very quickly. It was a pleasant experience. They explained details well.

My phone replacement was taken care of efficiently. The rep said I would be receiving a car charger, which was not with the package. So I called back, they said they were not sure why it was not there and would ship another one. 10-14 days went by... No charger. So I called back again. The rep informed me the reason I was not receiving it was because it was not in stock and he didn't know when it would be back in stock. What??? Now what do I do??? Wait and hope it shows? Keep calling? This is poor service.

My experience was generally very good, helpful up front. However, I have questions about the new phone, the theft of my daughter's old phone, turning off the "find my phone" feature, and the new SIM card. I wish that there would have been a bit more follow-up after we received the new replacement phone in the mail.

The phone arrived within 12 hours of my request and was delivered right to my door! The phone is in great condition! The one comment I do have is this phone does not keep a charge as long as my original phone. My phone was 4 months old. Otherwise the service was great and I would definitely recommend to a friend.

Employee dropped phone and it would no longer work. Needed a refurbished replacement, which arrived to us overnight. Thank you very much for your assistance, as always. Your communications are prompt and to the point.

Everything was handled professionally and you made it easy. The form was easy to fill out. The replacement phone was delivered when you said it would be and you kept me in the loop at all times. I would recommend Asurion to a friend. Thank you.

Replacement phone looks great but still locks up worse than my old one did. I believe it's also slower than my old one. I receive the phone fast. I did get great customer service though I just wish that the phone would work better. Is there any kind of warranty on the phone.

My cell phone broke and I had to pay the $199.00 out of pocket expense with my carrier Verizon. Asurion paid me $149.00 towards that expense. The experience from start to finish was very pleasant. The staff was very helpful and easy to communicate with throughout the entire process. Great experience.

The customer service is GREAT. The replacement phone is okay. I mean it has some issues but it's okay. When I am on the internet the screen will just turn pink out of nowhere. It's a little slow when texting. I am hesitant about getting a new one because it may be worse than the one I have now and it takes FOREVER to transfer everything to a new phone. I guess I am just being lazy with having to go through the whole process. I guess it was worth the $180 that I had to fork out.

I am ok with my experience, but not thrilled. My broken phone is obsolete now so was issued another phone. Unfortunately the phone that would have been sent was on backorder for another 2 weeks which made me settle for a Moto X 1060. Although a nice phone, it is not a current model and I am finding it impossible to find screen protectors for it. If you could let me know how to get those, I would be most appreciative of it, or is there a way to get a more current model without paying another 99 dollars?

I got my new phone next day with charger and the details how to return were very good. I was late in returning the device. I was out of town for family emergency and when I came back I called them explaining my issue for not returning on time. The person on the phone was very understanding and helped me. Great customer service.

Everything would have been fine but I asked for a receipt and it's been a month and several calls and still this company cant email me a receipt. Bad customer service. Now it wont let me submit this until I have forty words. So this company needs to reevaluate its systems because some people have busy lives and need to get right to the point.

Phone fell 2 feet and screen broken despite being in case. Phone replacement out of stock- how can a brand new phone be out of stock? It took way too long to get the replacement with no temporary phone provided. Even an older phone that contacts could be transferred to with the same number would have been helpful!

At first I was bummed with $149 deductible but the replacement phone was an upgrade, since my phone was unavailable and when the phone arrived less than 24 hours later (unheard of in Hawaii, 24 hours usually means at least 48) I was pretty impressed. Also, very friendly service!

I received a replacement phone. It had poor sound quality and I was hearing crackling and the battery didn't last the day. I called to troubleshoot. First two representatives said I had to be on another phone to troubleshoot. I told them this was my only phone and I don't have another phone to troubleshoot. I said "can you walk me through the troubleshooting steps that don't involve them dialing in to the phone in order to try to fix any problems first." But the representatives wouldn't budge because I was on my phone. I recently moved to Texas where I don't have friends or family here to use a different phone and I don't have a desk job. I am a traveling therapist so my cellphone is my work phone. Long story short I was able to finally get a hold of a phone. The third representative asked me a couple questions and locations of some numbers and that was it. I got a new phone.

My experience was great. I wasn't able to call (since I needed to borrow a friend's phone!) until relatively late at night and my replacement was still sent overnight. Filing the claim was quick and easy and the representative was very friendly.

Persons that I talk with say they can't hear my voice. I finally figured out that I need to turn on the speaker before they can hear me. Also, the phone shuts off in the middle of a conversation. The timeliness of returning my phone was good.

My son's iPhone screen broke and we were concerned because he is away at college and it was causing problems with the phone's performance. The Asurion representative walked us through the steps to get a replacement phone which arrived just a day or two later. It was a huge relief to me to know that he did not have to go very long without a working phone.

Received a refurbished phone that has what appears to be either water damage or a screen problem. Plan on contacting Asurion for new phone. Unacceptable! I paid $$ for this replacement phone and expected a solid product. Very disappointed. Not recommended.

We did the repair by appointment where they come to your location. They never showed. It was very upsetting. I was not helped by any people on the phone and was very upset. I was able to get to the highest level of supervisor and she helped me and felt so bad that she upgraded out replacement phone. It was just the extra service on top of a negative experience that allows me to say it was an overall good experience.

My replacement phone had power issues so had to send for another. The last phone wasn't able to retrieve photos - very sad - would still like help on this! Where can I go to get a short primer on the basic use of the phone, Android 7 I think it is.

Replaced a lost phone - In the 10 years I've had y'all's service, I think we've had to use it three times. Each & every time, service has been great. Y'all offer a great service at a fair price to consumers. I would highly recommend it to anyone. Thank you for great service.

Asurion provided me the best customer. I received my phone the next day as promised. The deductible could be a little cheaper. They provided more than enough time to send the damaged phone back to them. I highly recommend them. They were awesome!

It was easy to file a claim (wet phone) online. I received the replacement phone quickly. The setup directions were easy to follow. I had no problems with getting the new phone setup or in retrieving my contacts. Returning the phone is very easy also with the mailer.

My cellphone was lost into fast running water and I was pleased to find that the insurance covered the cost of the phone even with the $200 deductible. Got a new phone in about 24 hours just like the lost phone. Registered and downloaded the cloud backup, it was like nothing was lost. Thanks very much.

I received my replacement within 24 hours which I was highly impressed with the quality of the phone which was a replacement to a phone I didn't have prior which was the HTC M9 gold. I received the HTC 10 with at least half the memory of my previous phone. Cost me $150 for a replacement and the phone like many others was messed up. I could not access my email, my texting, the web kept messing up above all else. I had to bring it to a Verizon store to get it operating which for them was a hassle in itself destroying 6 SIM cards and 2 hours of work. In the end I traded it in for a better phone.

Phone was cracked and was starting to not work correctly. Asurion was a bit more extensive than I remember but still not too difficult. Phone came quick and was in great condition. Sending back my bad phone was quick and easy.

Very professional and quick service in replacing my lost Galaxy S7. I work on an ambulance and I use my phone all through the shift calling hospital ERs to give pt reports... Thanks everyone involved! I would definitely recommend this to a friend.

My daughter broke the screen on my S7 Edge. Thanks to Asurion I had a replacement phone within 2 days of filing my claim. The only reason it took 2 days was because I filed my claim on a Saturday. Thanks Asurion for your promptness and excellent assistance!

I revived the replacement phone as scheduled but the refurbished phone that was giving to me has glitches!! The screen freezes and it ghost write from time to time and the unlock finger touch doesn't unlock or recognize my fingerprint 99% of the time.

They were very fast and extremely nice to help me get a replacement device (Samsung S7) when I needed it. I am greatly thankful and happy to have Asurion's insurance coverage. I would definitely recommend their coverage to family and friends that need insurance on a device.

Dropped my phone at a service station by accident. Although it did not get run over, the screen was damaged when it landed. I carry insurance on it and Asurion replaced it within the next day. Very pleased with the turnaround response.

The overall experience with Asurion was great and they were very responsive and overnighted the replacement phone to me. However, after a month of use, I am fairly certain it's a refurbished device and the speaker cuts in and out and when I make a call I have to dial their number, hang up and then call again in order for it to work. :-(

This was super easy to do and I was very happy with the quick turnaround. I was able to get my new phone up and running quickly and send the broken one back in an easy manner. I was pleased with how smooth the process was and I was happy to know that I was paying for a good service.

Great quick response to my problem. Thank you for all your help. My phone had been delayed on back order for two months. Within 48 hours Asurion resolved and shipped my new phone. They included an envelope to send back my old, damaged phone so in all it was very simple/quick.

Applying for service was good. Received phone quickly but the phone has not been good. It is my son's phone and he can call out on phone and caller can hear him but he cannot hear who he is calling. We have tried different settings and nothing seems to fix problem. Phone needs to be replaced with a phone that works. I would appreciate someone from there calling me to correct issue or get another phone.

Finally! at&t and Asurion heard me. Happy to get the issue solved :) Thank you :)

Made the claim through Asurion and had the replacement phone in just a matter of a few days. Received the exact replacement model for the deductible amount of $50.00 per the policy. One problem was no paperwork for the return of the damaged phone was included. Also, no response from emails and phone messages requesting same.

Getting the phone was easy but trying to get it setup was difficult. Finally had to call the carrier and have them help which took about an hour. Glad the phone was insured but hope we do not have to replace it again. Sending the damaged phone back was also an easy thing to do.

I was very pleased with the service and the outcome. Staff were very professional over the phone and the online process was easy to follow. They did exactly what they said they would do and delivered the replacement product to me in a timely manner. I would recommend them to anyone.

I processed the claim online. The site is easy and user friendly. I received my phone within 24 hours of the claim being processed. I recommend Asurion when purchasing your iPhone. The copay is a lot less than having to buy a new phone before your contract is up.

You didn't offer my phone in the color I have, so you offered me a free upgrade for the inconvenience and I love my new phone. In my case I'm very happy with your service, although the 140$ deductible was a little rich for my blood, but nonetheless good work Asurion. Stay competitive, but fair to your customers. Fast servicing on claims and replacing devices.

I loved the ease of going online to do my claim. The deductible is a bit outrageous after paying premiums for, insurance for so long but I knew that when I bought insurance. The phone arrived fast and returning the phone was just as easy and delightful. Thank you.

Great service, very quick response. Extremely easy process for filing claim. Received replacement promptly. Excellent replacement product. Very easy to return damaged telephone. Received return label and envelope, just stuff, seal and send! I tell all my friends about Asurion!!!

I got my phone within twenty four hours and I was able to go to the store and get it on the same day. No problem retrieving my pictures or contacts. The person on the phone seem genuine on their concern for me and my dilemma.

With my job, going without a phone is just not an option. The time it took for me to get a new phone was so quick that it didn't affect me in the slightest. Smooth and easy process. I will always have the protection plan on my phone from now. The only issue I had was due to the post office and the customer service at Asurion was more than helpful figuring everything out for me. Thanks again!

The "brand new replacement phone" that I was sent is clearly a poorly refurbished iPhone. From the moment I activated it, it was worse off than the phone I dropped in water that it was replacing. There are constant keyboard glitches and the battery life is horrible. It turns off without warning. After all of these issues within the first 24 hours of using my replacement phone, I contacted Asurion about the issues. That was nearly 2 months ago. I'm still waiting to hear back. Needless to say, I won't be paying for insurance on my next phone.

The replacement phone you sent me did not work and I had to wait an additional 4 days for a new phone from Verizon. I have paid into this insurance for over 6 years, and still had to pay the deductible for the phone. Which as I stated above did not work. Terrible company and not worth the money.

My daughter's phone broke, we called for a replacement. The one Asurion sent was old, refurbished phone that did not work. We even took it to Verizon, could not get it to work. Again had to send it back. Waste of time, money, effort. After getting upset then they sent a proper phone. The experience left a bad taste in my mouth. Paying for insurance for two years, purpose is to have the problem resolved quickly, easily, efficiently. My daughter had to leave town in a school trip without her phone. The only reason why she has a phone is so we can communicate. I feel the system is flawed. They just sent the cheapest thing. I felt so taken advantage of by the company. We are evaluating if we should keep insurance.

Great customer service. Nice gentlemen is sending me a new return envelope for my phone. Thanks... it was fast and easy. Great help. There was easy steps to follow. I had a problem on my end when transferring pics but a rep helped me and I just dragged my pics from my phone onto my laptop. Great.

Have done phone replacement with two phones in past 6 months. It was quick and easy to get a replacement phone. Online claim form easy to follow and complete. New phone came as promised. Hefty deductible only reason for not giving 5 stars.

Received my new phone quickly, but I soon grew very dissatisfied with my experience. Phone is not equal. Refurbished phone has numerous flaws, including (but not limited to) battery life, slow performance, camera quality and GPS malfunctions. I have had difficulty contacting anyone at Asurion about this. I would like a new phone that was closer to my old one. Not satisfied!

Got my replacement phone within hours and was like nothing ever happen. Great job. Called the 1 800 number and talked to someone within minutes. My after a few questions and concerns I may have they had me fixed right up. This is the second time I have used them, one was when I was on vacation. Got my phone shipped there with no problems.

Fast and effective service. Submitted claim and within 24 hrs we received the new phone, activated and got it running. Loved how easy it was to return broken phone. Everything pre-arranged and ready to go! No hassles!! Thank you for this service. It is well worth the premium to have this peace of mind!

Everything was great! We did not have any problems throughout the process. We did not expect to have received the phone so soon. I have never had a phone arrive that quick. Usually it takes more than 2 business days. Thank you!

The item (smart watch) I had was a older version. I was upgraded to newer device. I'm highly satisfied. I would definitely insure any other devices I purchase in future. I'm totally convinced Samsung products are the best. Thanks again for your help with this matter.

I dropped my phone and it stopped working. Went to Verizon and they confirmed I had insurance. They gave me info to contact Asurion. The process was simple and easy. I was very pleased with how quickly I had a replacement phone.

Phone you sent me not working properly. Phone drains the battery within a hour or two. I have to leave it on charger to use it. Last iPhone it replaced lasted two or more days. You Sent my replacement phone quickly and representatives I dealt with were very helpful. Great customer service reps. iPhone really sucks. Not even close to last phone.

Asurion has absolutely the best customer service I have ever experienced. Hands down. Every time I have a issue they made sure to take excellent care of me. My only complaint would be that I received 2 replacement devices that both turned out to be defective. After the 2nd device was defective customer service issued me a brand new device (not refurbished). So far the new device works absolutely perfect. 0 complaints and I believe I will be good to go for the long run. Thanks again for excellent customer support.

Heartbreaking incident, but you made it good with the prompt delivery of my new phone and accessories. The Edge 7 must be insured because no one can repair them. Glad I took out insurance. Dropping my phone on the concrete was unexpected. The service to replace, took only a few simple steps on my part.

I cancelled my service on two of our three phones. You made me feel like I was stealing a phone. This you are not insurance. You are a scam. You asked so that's my thoughts. Sorry I had to go through so much. It made me feel like I would never want to go through this again. Good job with saving money, bad job at saving customers.

It was a horrible experience. I didn't get my phone forever and they lied about when their claim would be coming back through. Very overpriced, overpriced, overpriced. Very complicated paperwork. Took forever to get a hold of somebody.

I got what I wanted. It's just your website is so slow that I cannot confirm receipt of my phone. I have been trying for a while. The store would not give me a phone there so I had to wait for the mailed replacement. Because the NOTE7 is not available I had to get a totally new type of phone and none of my charge cables work which is frustrating. I have spent a lot of money to get the phone and accessories back to how I was before.

Thank you so much for being so prompt to handle our claim. In many years of having phones, we never had to use our insurance. Unfortunately my husband's phone got broke, but thank you for having a new one to us the very next day. We could not have asked for better service. We filed the claim in the late afternoon/early evening and a new one arrived at our home the next morning. I am very impressed and happy!!!

My daughter's phone broke and we needed it to be replaced. Filled out form online and didn't fill out right. Called the number. Spoke to a representative who gathered all the information and got a new phone for us. Very easy and the person that helped me was efficient, professional, and knowledgeable.

Everything has gone well with your company with other claims. This last one was confusing and a bit stressful. We sent in the damaged phone as instructed then got an email that the find my iPhone wasn't off. My daughter did it again, as she had done it prior to sending. Then I got a phone call it still wasn't done. We were unable to even find the phone in our cloud so I was concerned what had happened and if we'd be charged. I finally had to call and was told not to worry about it, there was a glitch in the computer updates and if we did it, it was fine. It was a lot of worry and messages for nothing.

The deductibles are a little high since you could walk in to any repair shop and pay slightly less without the $11/month for a cracked screen. The phone replacement costs is more reasonable at $149. The turnaround time for a claim was exceptionally fast and return defective item timeline was adequate. Overall pleased with the service.

Service was quick, I sent my signed documents and license and the response was rapid. I didn't like that I had to print out the paperwork. It should all be done online. But I had a phone within 3 days from losing my original phone.

The first people weren't helpful, then I got a hold of a gem of a person, took great care of me. Listened and solved the problem. The first two people just didn't have answers, the pixel is out of stock- Google can't handle demand? Finally, they gave us another suggestion that worked.

I had to use Asurion twice in one month and they did an awesome job. I have confidence that this was an added protection that is necessary to protect yourself from losses. I would recommend that all phone carriers have this in place because the phones are more fragile than advertised.

Other than cost great. You did not have my phone so I was upgraded. The edge is not a very steady phone. Nevertheless I have a phone. My new edge screen cracked the moment it came out the box. I was trying to put in the case and it cracked. I had to pay 35 dollars to get a better case but can't get a screen protector to fit with the case. The man in the store broke it trying to cover the phone with case. That being said it is what is.

I broke the screen on my iPhone and received a brand new replacement within a day of filing my claim. I was pleasantly surprised by the quality of the replacement I received as it was brand new, and in the past when I've received replacement devices they were refurbished and had body damage. This was a much better experience than the ones I've had in the past!

My wife use to teach computers at middle school and a severe auto accident and she became disabled. She bought a additional warranty for a HP laptop computer. The computer has never worked from the first day. She has spent countless hours on the phone with tech support having them take over the computer several times over the last 2-2 1/2 years. After fruitless attempts to fix the computer the techs would say to send in the computer. Well it has been sent in 4 time for repairs and of course doesn't count the countless times she has talked to the techs over the phone. Each time it would come back they said it was fixed only to have my wife spend more time on the phone and then sending it in again. Well it is going in again a 5th time.

The process is so easy online. My claim took me less than 15 minutes and I had my new phone the next day. I would definitely recommend this service for all phones. Thank you for making this process so simple and saving me the frustration that usually comes with replacing a phone.

My husband dropped his phone out on a construction site and the back of his phone broke. Asurion had a new phone at our door the next day!! Great customer support!! Keep up the great work! Have a nice day!

Ok, well the phone came on time and that was effortless and for that I thank you. Although the phone itself is horrible. I literally have to reboot it 9 times a day. You really need to test your refurbs before sending them out.

This refurbished phone is not like my other one, in the sense that I could walk all over my home with the Bluetooth and not get disconnected. With this one, I can be sitting right next to it and it will disconnect and sometimes reconnect. I truly am not pleased. The service was as stated, I received the device when expected and uploading my information was fairly simple.

Very confusing. Tried to do everything as directed. Recently we have had two phone messages that we did not do it correctly. However, I went online and it appeared that we had correctly disconnected??? Hopefully all was completed ok. If not, please send email to **.

My tablet screen was shattered, not charging properly as well. Got a new one in the mail, hooked it up at Verizon!! I am very happy with the service via phone call to Asurion and the immediate replacement!! Thank you.

The transaction was seamless. No hassle, no games; just business for obtaining a replacement phone after a phone was lost. Thanks for doing what we have paid for. I would recommend this service to anyone that is in need of phone insurance.

Your service was outstanding. The representative I spoke with was kind and understanding. The shipping for the replacement iPad was super fast. Your insurance is well worth the extra cost per month and the deductible was not high either. I will continue to insurance all my apple products with you. Thank you.

Service was within 24hr I had a new phone. When I had trouble getting the FIND MY PHONE turned off your service personnel helped me and I quickly got it done and in the return envelope and in the mail.

Absolutely & totally professional as well as TIMELY action taken on my claim! Simple easy steps taken with the best equipment in stock arriving AHEAD of predicted schedule!!! OUTSTANDING SERVICE!!! Competent, courteous phone email personnel! Thank you for everything!

The phone was delivered promptly which I appreciate. Customer service at Verizon was excellent as always. I was hoping to speak to a customer service representative at a Asurion and there was no one to take my call but everything worked out so thank you.

So the phone that I received it keeps freezing and the screen won't come on then it restarts. It also won't hold a very long time compared to my last one. I don't know if I received a bad phone and was wondering if I could get a new one.

I called one Friday and first customer service told me that he will sent my phone to my daughter apartment but we never get it. I called again and the second customer service was great and he check the first persons did all wrong. He fixed the problem and my daughter got the phone in the next day!!! Thank you!!!

Thanks to Asurion I received my device in a timely fashion. Not only were they professional but friendly as well. I would definitely recommend their services to others because customer service I believe is a must. Even when I called in numerous times they always assured me that they were working on my behalf. Again thanks for your time and efforts.

Lost my phone and never found it again. I now leave ON my "Find My iPhone", feature. Then I paid my "high" deductible amount online using my debit card. I received my replacement phone at 10am the next morning. This is the second time I needed to use this insurance for a replacement phone and aside for the high costs, their service is great.

Exceptional service. The whole process from filing a claim to receiving my new device was quick and easy!! I appreciated the option to file a claim online, the overnight shipping, and the simple process for returning my defected device. Absolutely no complaints! Thank you!!!

Your company is great. Very professional, fast, and convenient. Thank you so much for helping get back on track with everything. I would recommend your company to all my friends and family. Your employees are professional and kind.

I was very happy with the speed of replacement of my phone. However, phone speaker stopped working today. I wrote to Asurion earlier today. Need fixed or replaced. Please email me at ** or call me at **. Thanks in advance for your prompt attention.

You pay insurance for a phone and they give you a refurbished phone with third party accessories. It some cheap stuff at that. The charger, the case and headphones are garbage. What can you do. You pay this money every month and they couldn't even give you the same stuff you bought originally.

I was very satisfied with my new phone. It was my exact device and came in less than 24 hours. BUT... when it arrived, the box with my device inside was loose inside of a box that could have held 4 of the boxes inside.

I am very happy with this service. Very fast and easy. I got an upgraded phone for almost free. They are very helpful and easy to talk to. No problems with getting a replacement phone. It was overnighted so I got my new phone the very next day. Very happy.

The screen isn't secured well to the phone. It clicks sometimes when I'm typing. The phone doesn't recognize touch on the edges so it's hard to type letter "a" and "1". Poorly refurbished phone. Think your team should do a better job of ensuring the quality before sending to people. Plus it's expensive!

The customer service was very friendly and polite. The phone arrived very quick and everyone was helpful. I would definitely recommend this to all of my friends. I really can't say anything more about the excellence of my service I received.

This was the easiest insurance claim I've ever done! From start to finish it went extremely smooth. Could not have been easier and I will recommend your company to everyone I know. Going through Verizon was also very convenient.

After my son dunked his phone in a hot tub, you sent him a new one. It arrived so fast, and a quick order process made the crisis short lived. Thank you for your great service! I would recommend you to anyone, and am glad that you provide this option for me.

My husband and I both use Asurion for our cell insurance through Verizon. We both have broken our phones at least once and always get the replacement the very next day. Anytime we have had any questions or issues they are resolved promptly and with great assistance from their reps. Never had any issues. Great Service, fast responses and delivery.

My replacement phone was shipped without a SIM card. The shipping details said it would include a SIM card. I called to see what I could do. Asurion said I could either wait 5-6 business days, which I did not understand since my phone was shipped in 1, or go to a Verizon dealer to get a new sim & had to pay for it. I was not happy.

Thanks For your wonderful help. Awesome job. The Package came on time. It was delivered to my work. Had no problems. Thank you once again. I really didn't think it was going to be that fast. You did a great Job! In the future I will be using you again.

Easy, fast and affordable. I have had to use Asurion quite a few times over the last several years and this last time really showed improvement. Also loved getting the iPhone headphones and charger with the replacement. It took only 24 hours and I had my replacement phone in my hand.

My iPhone screen broke and I filed the claim that day. I had my new phone by noon the next day! Excellent! Filing was easy and fast! Returning the old phone was a breeze too with the envelope I received. I'd recommend Asurion to anyone! Thanks a lot for the great service!

Prompt polite service. Thank you!!! I needed a replacement pouch to send my son's broken phone back. Very nice people on the phone and they helped me out right away! They didn't ask questions just offered a solution. I appreciate that level of customer service.

What made the service ok is that I have to contact Verizon to approve you guys into my account. If I'm paying then why should have to get them to approve. After calling it took 24 hrs for you to get my order ready and it didn't ship for another 24. Not good when I'm running a business.

This replacement process was terrific, I couldn't have suggested anything to make the process easier. Thank you for everything. From the representative that took my initial call to returning the cellular device it was a great experience.

Stolen phone - No **, just helped me get it right right from the beginning. Very professional customer service. People oriented. Phone arrived in a prompt time. The representative that helped me was kind and not condescending. Yep, your company it great to deal with.

Received my replacement phone the next day! Fast. Quick. Easy. Highly recommended to anyone to go through Asurion. They made the process easy & simple. Ordered my phone after midnight & got it the very next day. Can't ask for better!!

The process was super easy and the rep that took my claim was so down to earth and helpful. I got my new phone the very next day! Sending the old phone back was a breeze. You don't find good customer service like this anymore. Great job to you guys!

My phone was stolen and I got a new phone quickly. Only waited two days, made my life easier. Process was easy and their customer service was very helpful. Overall content with the additional money I pay for this coverage.

Very friendly, and understanding service. I lost my phone somehow, and they helped replace it very quickly and easily. I think they are a necessary asset, and I'm glad I use their service. I fully recommend signing up to get your phone insured.

Why did it cost $199 to have a new phone sent to my daughter? I'm disappointed that for that price you couldn't even provide her with the phone she wanted, the gold Galaxy S7Edge. Asurion said gold was discontinued so they offered her silver. The phone she received was black!

Very happy with my experience, I would definitely recommend it. They help me replace my phone twice, my new phone has never worked better. I know that if something was to go wrong again I can count on them to have me a new phone the next day! Very thankful for this service.

My new phone came very quick and it's a great phone BUT I'm already paying $150 a month for this phone that someone else broke... I shouldn't have to pay $200 to get a new one sent in... That's what the INSURANCE is for.

Overall I am satisfied with the service. Instructions for the most part were clear and concise. However, did leave some questions that I later visited a Verizon store to obtain clarification. The clarification was simply concerning the availability to ship to a residential area versus a commercial area. Unfortunately I'm not able to have the phone delivered to my place of business as access is restricted. Therefore residential was the best option for me. Once that question was answered the rest of the process was simple as you provided all of the instructions needed to complete the transaction.

First let's start with if I wasn't required to give a star this company wouldn't have got a star but unfortunately they require you at least give one star. This company deserves 0 stars. I buy products from Walmart all the time and I try to always make sure to get the protection plan to be safe just in case something happens to my product. Well back in January I filed a claim on one of my products. I get an email saying the egift card will be sent to my email within 48 hours. So I wait those 48 hours and still nothing so I contact the company only to be told my claim is under review. I figured that was kind normal, but boy was I wrong. The man I spoke with told me to go ahead and dispose of the product. Then he told me the claim would be approved.

Cell phone insurance sounds great... Peace of mind, fix screens, replace devices... Sure. But the iPhone 7 isn't eligible for screen repair, even for the $89 deductible. Oh, but you can buy a refurbished replacement phone for $225. The fine print is really, really fine. Especially for the insurance company which is happy to take your money every month for the illusion of coverage. ATT should disclose that 7 screens wont be repaired under the policy when they sell the policy to you. It's a rip off. Dont buy it.

My Android 7 Edge had a cracked screen from being dropped. I made a claim, paid the fee and they replaced it in a timely manner. Representative was professional and helpful. My new phone arrived and is now in a safe case and I am happy.

Phone was water damaged. Contacted Asurion and received replacement phone the next day. Original phone was no longer available but replaced with more updated version. Very satisfied with replacement. Return of damaged phone could not have been simpler (remove sim card and place in enclosed envelope and return by regular mail). Very satisfied.

Good customer service. I will recommend to my friends to use insurance on their phones. My two brothers add insurance to their phone that did not have insurance. I mentioned to them and they thought it was a good idea. I will tell my coworkers to about insurance on their phones.

Called 5 different times within a 72 hr period. Getting different stories and answers each time. Sent the wrong phone once and a broken phone another time. In total I was sent 3 phones in a week due to the dumbass people working for this company.

I broke my phone and was sent a refurbished replacement. It did not work. It was awful! Returned it. The guy sent me another one. Same thing. It did not work, it flashed intermittently. It wouldn't communicate. It was terrible, terrible experience. I had to purchase a brand-new iPhone 7 in order to get a new phone that worked! I'm a very busy realtor, and those two phones left me stranded! Very disappointed.

Very informed and new phone was delivered in two days. Kept us posted when the new phone was to be delivered and provided easy to follow instructions. Provided return packing and easy to follow instructions for return. Glad we had insurance to replace phone.

I received my phone. There was a dark black shadow under the screen. After a day, the shadow spread all the way across the screen and it looked like a crack appeared all across the screen which led to two large black areas on the screen where the led pixels are dead.

My tablet was discontinued so got something that was around the same deductible price point. It's okay but not as great as my previous one... But thank you for replacing it. It came in next and was easy set up. Works well. Just speaker sounds blown... Especially while my son is on kid tube.

When I first went to set up the replacement, I was informed that my model phone (the LG v10) was out of stock and I had to choose a different model and was suggested the new LG v20, so I continued on and then had problems with the website not accepting my work address (as I was instructed to give since a signature was required) and after multiple customer service people helping me, apparently my claim was restarted and completed with the proper mailing address for my work. However, during this time, I suppose you guys had gotten some more LG v10 phones in, and I was not informed to expect a v10 instead of the v20 I had originally agreed to.

Excellent service. Easy to file a claim and immediate response. Excellent phone. Only two items prevent a 5 star. 1. No directions on using the phone or where to get information. I finally found the information on Verizon website. 2. There was no back case or outside case for the phone to protect the back of the phone. Verizon told me that I could not purchase a backing, since it was supposed to come with the phone. Thank you for your quick services.

The phone you sent has a number of bugs. Very frustrating. Even though it's set not to, it constantly asks me to link to random Wifi. It's all of sudden doesn't work well with my Bluetooth and it freezes up a lot. Pretty lame.

I am grateful that I had insurance but it is annoying that I still had to pay $99 to replace the phone. Phone arrived promptly, took both phones to Verizon to complete the changeover. Replacement phone works just fine.

I was in Puerto Rico. I lost my phone in the ocean. When I returned to Illinois the replacement was at my home. I was extremely happy. This tough situation was turned into an experience that was fast and easy. Thank you.

The process to replace my daughter's cell phone was so easy, I couldn't believe it! I lost mine the following week, and I purchased your insurance with the new phone I had to buy! I had to pay full price for the same phone while I only paid $100 for the same one my daughter had.

Had to speak to five or six people before problem was solved (last person was yesterday). Each one told me that the problem was solved, and that a note was put on my account stating that everything was taken care of. The next day I would get another call about the same thing. This went on for over two weeks. Hopefully all is taken care of and I will not be charged for not removing the location finder from that phone.

You were courteous, fast, efficient and I appreciate everything. My son had his phone in no time. Thank you. Thank you. I would recommend y'all to anyone who asks. 100% completely satisfied. If the IRS was as courteous as y'all might would talk to them. Thank you again. Have a good day.

Thank you for replacing my damaged phone with a new one. My other phone is working good. I did return my damaged phone. Hope you received it. Thank you very much for the help and assistance on how to acquire a new device. Hope you have a very good day.

I have been paying $10 each month for over 18 months and when I did lose my phone, Asurion sent me a repaired, previously owned/used iPhone on which the keyboard has a mind of its own. I have to keep tapping the screen at odd locations to type characters and always have to keep putting focus back on the text field as the keyboard is all messed up. I believe the digitizer and screen on this phone was replaced at some point and now used to replace my phone. So - I have already paid $180 in monthly subscriptions and then was asked to pay an additional $200 "deductible" to get a replacement - really!? Why wouldn't I be given a new phone equipment (same model though) for the insurance I bought and paid for?

My son's phone needed to be replaced and the person I talked to was very helpful and we received a replacement the next day. I was very happy to be able to get this done so quickly. I was very glad to have the insurance on our phones and would happily recommend his service to my friends and family. Thank you! Good service.

Phone was great, process was super easy. Love my insurance plan and how smooth the entire process is. The value paid for the phone is way better than that required if there was not an insurance plan. I would much rather pay a $100 fee vs. $650 for a new phone.

I was satisfied with my service although I found the "iCloud" to be a bit confusing... Originally the iCloud account was set up in 2009 and (my bad) I lost the original passcode. Apple was sending a new verification code to the phone I had returned. It would be nice to have other options for obtaining this code such as another phone, email.

We decided to get this insurance as we have a lot of Apple devices. We were paying $30 a month for up to 5 devices and now I believe it is $35 a month. Our Ipad screen was cracked so we sent it for repair. The Ipad came back with new broken screen. It took us 2 months with multiple phone calls, we spent probably 7 h on the phone (no joke!), I finally got a box to send Ipad for repair. And I got it with new screen, that is broken, and half of it does not work. Now I've been on the phone for 2 h this week. I found out that I was charged 2 times for the repair that was not done. And I'm not going to get my money back and if I would like it to be repaired I will be charged another $89. I could buy new Ipad and get reimbursed but I would not get money back for repair that was not done. And I can't even cancel this insurance now as I'm still trying to get my money back.

Everything was handled just as they said. This is our third experience with Asurion and they have all gone well. We have received the replacement on time and returning the damaged phone is fairly simple. It is difficult when a phone is damaged, but they make the replacement easy.

Thank you for your very quick service on replacing my son's phone when he lost it. Everyone nowadays rely on their phone for everything. As long as the price doesn't go up too much we will always carry insurance on our phones. Thanks again for the next day service.

I really appreciate your quick response in helping me receive the replacement phone (Samsung S6), and the acknowledgement your company takes in understanding the importance of having a replacement. There is nothing worse than being shut out from the outside world. Thank you.

My phone was replaced easily and QUICKLY! The process was super easy. I called your company; I explained what had happened; Asurion referred me to the website. Within ten minutes, the process was completed. I had my new phone up and running within two business days. Thank you.

I had great experience with my most recent insurance claim for a broken cell phone. The process was easy and very fast, and Asurion did everything as promised. I hope to always have Asurion for my device protection. I most recently purchased it at work for another device. Thank you!

I contacted Verizon and the customer service representative connected me with Asurion. The representative did everything possible to replace my wife's cell phone and we received the replacement the next day as promised. We are very pleased with the response we got. Thank you.

It seems that Asurion discourages actual voice communication with its customers by rigging the phone system to drive callers to the website. When I did get through to staff people, they were helpful and cordial and explained the process effectively. Getting a replacement phone was expedient and much appreciated. I would recommend Asurion to others but warn them of the phone system.

They did such a great job handling my broken phone issue. It was quick and easy to make a claim. My phone arrived the next day. Thanks so much for the quick response. We had some issues setting up the new phone we were able to connect with someone right away that helped get everything straightened out. Great customer service!

I was thrilled with the fact that they upgraded my phone to a newer version since my version was no longer available. Even with that a $199 deductible is too high especially after paying $9.99 a month for the service.

Hello. I received my replacement phone quickly and it is working fine. My issue is with the numerous phone calls I have received telling me that the Find My iPhone was not turned off. It actually was turned off properly after the first phone call from Asurion. The rep walked me through the steps and it was off. I continued to receive about one call per week for the next few weeks telling me it was not turned off.