Asurion Reviews

We bought insurance for my daughter's iPhone, trying to ensure that no matter what happens, our investment will be covered. So, when the screen cracked, we filed a claim. It all seemed so easy. Filed the claim online, made the appointment online, good to go. Until, during our appointment window the gentleman who was supposed to repair the phone called and said they had no screens and none on order. He told me I would have to pay $200 for a new phone rather than the $80 to repair it. I refused, as I found that unacceptable. He told me to call Asurion and see when phone screens would be in.

Absolutely great after sending a defective phone the first time. I received another one without issues. So far so good. This insurance is a great idea. However, refurbished phone should not be sent when you are paying for another phone. It only lead to another issue down the line.

This company is a ** joke!!! How hard can they make it to get a replacement phone?! DNA swabs? Fingerprints? Social security card and birth certificates? Jesus ** Christ!? To make a long story short I ended up having to go to AT&T to get an affidavit, filled it out, and sent it in. I checked the following day and there was no open claim!!! So I had to do it all over again and when I called Asurion to complain I was obviously upset the ** hung up on me!!! My first claim for my son's phone went smoothly then all the sudden just to verify I am me this is been a nightmare! Just give me my ** phone. I have business to conduct!!! Killing me!

I dropped my LG V20 and cracked the screen. Took it to a Sprint repair shop because my total protection insurance stated for phone repair take it in store. The salesperson gave the phone to the repair tech. She came back with my phone and said she cannot have it fixed. The V20 is not on the list of serviceable phones. I need to call Asurion to have it fixed. I Called Asurion to get the phone fixed. Found out I have to pay a 200$ deductible... I billed Sprint this charge, added it to my bill. Was told it would take 3 to 5 days. I checked back and the phone is on backorder and might take longer than 2 weeks... This is not acceptable.

My experience was good and the quality of new phone was good. The last replacement phone my mom received was not even the same phone she had so I was skeptical. The phone was delivered promptly. I ordered the phone on Saturday and received the phone Monday before noon.

Your service was great. I am thankful that I have this service. I have used it twice over the past few years and very happy with the delivery and customer service. I plan to keep this option with my phone service from Verizon. I have two phones that are connected to my account.

I received the tablet very fast, however the return shipping envelope does not fit a tablet, it's for a phone so I have not sent back the broken device yet. I will be calling to find out how I'm supposed to mail this device back.

My phone broke down on a Saturday afternoon, and by Monday morning I had a new replacement phone sitting on my desk. I'm amazed at how quickly Asurion online claim service worked to fix my dilemma. The online form was also really easy to fill out. NOW THAT IS SERVICE!!!??? THANKS ASURION!

At the start of my claim, my representative took great care of me. I am very satisfied with the customer service skills the company provides. The customer service is very respectful and understanding as well as doing what is right for the client.

I would recommend a friend. The process was easy to follow & responses were quick. Turning iCloud off of damaged phone was the only issue. It was done but multiple messages were received saying it had not been done & that I would be charged $500.

My phone had been badly cracked and the camera lens was completely shattered. I contacted Asurion and qualified for a replacement device. Now my phone was purchase brand new from Verizon and had for the most part great battery life, my new phone from Asurion seems to be lacking a little bit in terms of how long it remains charged. Also I needed a new charger and the charger I was sent was not a refurbished charger but a third party charged which does not support fast charge on the galaxy s7. As far as I'm aware they aren't required to send you a fast charge supported charger only a standard one so I won't complain but it should be noted it takes considerably longer to charge on this third party charger. I did receive my phone the next day however and am overall satisfied.

I was very pleased in how promptly I got my phone replaced and how professional your personnel was and courteous. I would recommend your insurance to everyone with no question ask and I want to thank you again for your service you have given me.

I've used your services three times since 2011. Customer service is excellent and the representatives are very knowledge (doesn't sound like they're just reading what's on the computer screen), and very friendly. Replacement phones are delivered on time. Each experience I've had has been stress-free. The only downfall is the $199 deductible. You guys are awesome.

Replacing the phone was accurate and on time. The only thing I couldn't comprehend was my phone had a cracked screen with no other damage. There is one of your repair facilities 10 minutes from my house and your personnel refused to just let me replace the screen, they insisted on replacing the entire phone. For you it would have been more economical and for me... less hassle getting my new phone back to where it was.

Fast service. I was very happy with the polite woman I spoke with and how quickly I had my new phone. My phone was dropped and it was cracked internally. I've dropped it before and didn't have this problem. I had to go to a Verizon store for help. Glad one was close.

Phone was replace with a cheaper phone. Was told the only difference was the shatterproof screen. The new one wouldn't have it. But come to find out I went from 64 to 32 memory. Wasn't too happy about that... Got my phone when promised though.

First of all, it took many phone calls with you to answer my question and I had to wait on the line for a long time to get service in the first place. Online help equally unhelpful. When all was said and done, the phone I received from you is extremely glitchy and the battery life is horrendous. I have been telling others that your service is disgraceful and unsatisfying as well.

Phone was lost in an 18 wheeler rollover accident. Personal items tossed all over in 4 feet of salty mud. Contacted Asurion a few days later in the evening and the new phone showed up by 9:00 a.m. the next morning! Very impressed.

My experience with Asurion was wonderful. I have no complaints. I would definitely recommend my family and friend to get the insurance. It great. I called in to Verizon and they switch me over to Asurion the representative help me through the process as far as returning my phone and getting a new phone.

I broke my screen and it was replaced quickly. I did it online, it was easy to follow instructions. I received my new phone quickly and packaging to send back my old phone. It also has a 1 year warranty in case something goes wrong. Loved it!

Charged me 300 for a damaged phone I sent back. I gave it to the mailman and have no clue what happened to it after that. I paid my insurance faithfully and paid 200 deductible. They say I have to find the mailman from a month ago. Absolutely ridiculous. The phone screen was shattered and phone unusable, why would I not send it back. I will be disputing the charge on my card.

My phone was stolen while we were on vacation, and not staying very long in one place. I reported the claim to Verizon at about 10 pm and they suggested I call Asurion to start the claim process as soon as possible. I called the phone number they gave me and the recording suggested doing the claim online. Since it was so late at night I was temped to wait until the next day but then went ahead and completed the claim online which was very, very easy. When I woke up the next morning I had a message that my new phone was on the way. By 1:30 pm that day, my new phone was delivered to the office of the RV park we were staying in. A half hour later my phone was set up and ready to use. I couldn't believe it happened so quickly!

I was very pleased with the service and how quickly things were handled. The process was pretty easy, and very professional. The lady I spoke to was very professional also. The return process was easy as well. Would refer people to use y'all.

Overall this was a straightforward and positive experience with 1 caveat. We have gone online and disabled all devices connected with this phone # but I have still received 2 messages that it was not done. I am very concerned because of the very steep $500 charge (more than a new phone) if the "find my phone" app on the old phone is not disabled. I would appreciate it if someone would contact me to confirm this step had been completed.

The service was great and I received the phone next day but the first phone had a problem so I had to return it back and get a second phone... It was very inconvenient because I had to go to Apple Store to find out the problem but it was just the device having a problem... I thought it was used phone?? I had a hard time activating my phone first and second phone.

Service alright. Directions on returning suck for a phone that can't turn on. Delivery fast. Packaging for delivery ok. While package to deliver back ok. Shouldn't have to give old phone back. That's a racket.

Great service in getting my Elipsis 8 tablet replaced. It was shipped in minimal time with easy to follow instructions. The insurance is a value added program for the equipment that someone purchases, people should take advantage of the insurance.

Quick and easy phone replacement! Didn't take much to fill out form and within a day I received a new phone. All hassle free! Easy to fill out claim and great confirmation. I recommend these services to everyone. Thanks again!

The process was fast and easy. Got my phone very quickly and was easy setup and to send back. But now not even a month after having this new iPhone that I paid $100 for is not making phone calls. Freezes and both ends cannot be heard. I've never had issues like this until I got a new phone. At this point I would rather have a cracked screen.

It took 3 faxes and 2 emails to confirm my identity from 8:47am until 4:30pm. Once Asurion confirmed who I was I got my phone the next day. Then began receiving emails and calls for Find My iPhone being on when it had been removed by a Verizon tech and checked all 3 - app iCloud and find my iPhone and it was already removed. Was threatened with a $500 charge if it wasn't turned off, and had to deal with this over a week of explaining no other iPhone but the one I had was linked. Any CSR I spoke with were not very friendly or helpful.

I wish there was an alternative to the Pixel, that you'd offer. I pay some much a month and still have to dish out $149 for a replacement. :( It take 2 months for a replacement to become available. I received the replacement phone within 12 hours of requesting the replacement.

My Samsung Galaxy S7 inexplicably stopped connecting to any USB. This meant no ability to charge the phone, among other things. I went to the Sprint store that same day; their technicians said they could not fix the problem because the connection port was corroded, possibly from moisture. Good thing I have a full device protection plan with extra coverage for water damage, right?

I had a phone replaced with the insurance. And I had to call back and get it replaced a second time. The agent I spoke to made it a very easy transaction. Thanks for the great customer service. The agent was polite and apologized for any inconvenience.

Sent in broken phone for replacement. You guys were awesome! The process was easy, and my new phone was sent quickly and when promised. The new phone arrived in great shape. I was very pleased with the service provided. I would recommend your service to my friends.

Damaged phone replaced. The representative was very pleasant and professional and courteous. The replacement fee a bit hefty but service was A-1. Phone arrived the next day and returned phoned was allowed a few weeks until we saved all info. Great company to deal with.

Thank you for providing the type of service that allows a claim to take place with an immediate response and resolution. We currently have our phones insured and life happens. And when it does Asurion has been there to take the claim, follow up with an immediate response, process and ship the new phone same day to any shipping address. Thank you again!

This is my second experience with Asurion. Each time they were professional and helpful. The first phone I was able to get repaired locally using my Asurion help. The second was a replacement phone which arrived as promised.

I'm glad to have gotten a replacement for my Pixel XL, but it did take a while for them to have one. I wish they had an option to get front glass repaired and me not to have to pay so much deductible for whole new phone.

Tried doing the replacement online but had no luck. Then while attempting to do it via the phone, somehow my explanation of what was lost got misconstrued. I did get my S7 edge replaced but not the Mophie case I had. No big deal but, I did pay in excess of $100 for the case.

Process was extremely unfriendly and difficult to navigate. After being told that the issue I was having with my phone was not a manufacturer's defect by the phone maker, I attempted to file a claim. The Asurion automated claim system rejected the claim stating that it was a manufacturer's defect. Once I was able to speak with a representative I was told that the claim would be covered, but that Asurion did not have my phone in stock, so it would take a week to 10 business days for my phone to be replaced.

I have a Samsung Galaxy S7 Edge that I dropped and cracked the screen. I went to Asurion's website and filled out their required information and was contacted almost immediately. I had to provide a little bit further information, so, after doing so, I called the next day and they said that it was approved. I was shocked that they replaced the whole phone instead of repairing the screen, but that is their choice. I was also shocked that it was replaced next day and brand new...not a refurb. Wow!

I submitted original completed affidavit only to have it rejected. I called customer service representative to understand why form was rejected - resubmitted and rejected again. This went on four separate times - called and resubmitted before the claim was finally approved. The process took 2 weeks before it was resolved. Each time I spoke with a customer service agent (when I finally got through) I was told something different. The entire process and customer experience was extremely frustrating and not helpful to customer.

Very easy and fast! The person I spoke to on the phone was very nice and polite and extremely helpful! Very fast and timely rushed overnight delivery. No complaints! Would use again and again. Very easy and self explanatory instructions. Easy mail back method and came overnight.

My daughter's phone was broken and we called to inquire about the insurance. We never used the insurance with Asurion before. Once we called, the representative was courteous, knowledgeable and helpful, and guided me through the process. The replacement phone arrived within 24 hours as expected. My daughter was ecstatic. Job well done Asurion!

Overall great experience. Was sent 2 refurbished phones that didn't work. Was given an upgrade to a new phone. Didn't have to ask for it was for the inconvenience. They were able to send the phones within 24 hours. Every customer service representative was very friendly and helpful. Thanks for helping us out and making us feel good.

My phone was stolen and I received another the very next day. They were out of the same color, but I picked another. I can't believe how fast we got it! Super happy I didn't have to even go into a store, it shipped straight to my home with no problem.

Fantastic job replacing damaged phone, couldn't have been easier. Used both online and phone customer service with such ease anyone could do it. Had my replacement phone the next day, set up and usable. Hope I don't have to use it again but if I do I know they're there to take care of the situation.

Thank you for your excellent service and commitment to excellence. So glad that I paid the monthly nominal fee for coverage. Rep at Verizon highly recommended insurance and it really paid off. One never knows when the unexpected can happened. Thank you!

Replacement phone - Giving me the option to upgrade at a cheaper price than the deductible I was expecting to pay. Refreshing. I expect a company, especially insurance, to go for the highest sale possible. I feel as though my satisfaction was placed before the profit margin.

Super fast send out. Total satisfied customer here!! From the initial call to the receiving of phone - not one single complaint. I will always have peace of mind with Asurion. For those who are just considering adding it to your bill - think no more. Just do it!!

When the images on my phone started fading out, I took it to the local Verizon Wireless Center where I had purchased it. While there the images went completely blank and although I could hear my alarms, alerts, etc. I could not see anything. I was told that I had water damage and they helped me get in touch with Asurion. Within 24 hours I had a new phone.

They did everything they said they would. No issues with the replacement phone. The deductible was a little more than I thought it would be since I had been paying for the insurance for over a year. Not sure I will insure another phone unless they make worth my while.

It was very easy to place the claim and we received the replacement phone within 24 hours. The instructions for returning the damaged device were clear and easily accomplished. I dropped it in the mail the morning after we received the new device. The fee for replacement was also very reasonable.

I shattered my tablet one night and realized immediately how much I depend on it! Called Asurion the next day and had tablet the following day and got right back online and to work. The staff was friendly and helpful and it was totally painless. They rock! This is why my devices are insured!

Asurion had my phone replaced the next day and they didn't badger me like the money was coming out of their pocket. Great customer service. Polite, efficient and cooperative!! I would definitely recommend Asurion to all my friends!! Can't go wrong with Asurion.

My grandson recently lost the iPhone I bought him. It was quickly replaced by Asurion the next day. Everything worked as was promised. This saved us several hundred dollars that would be needed to replace the lost phone if we hadn't had the insurance.

Using the online process, I was able to complete my claim with ease, receive a replacement phone in 24 hours and my cellular service was completely restored. I was also able without issue able to send back the damaged phone at no cost to me. Asurion has been awesome and indeed worth the peace of mind. Paying for insurance may not seem like a priority but accidents happen and having it with a company that provides a hassle-free process is worth the cost.

At first I was denied, the Asurion rep said phone wasn't in use at time of claim. There was some confusion. The Verizon people had to call Asurion and I had to dispute. I got the phone the next day. The rep was accommodating.

I'm wondering if the phone you sent me is a refurbished phone or a new phone, because the SIM card becomes loose easily but the process of switching phones is horrible so I will deal with it. But I have a feeling this is a refurbished 6s???

AT&T gets cellphone insurance from these thieves at Asurion. After paying monthly cell insurance premiums for years we filed a claim for a damaged phone. We have replacement insurance. Asurion sent a worn out cell as a replacement that had no battery life and dysfunctional buttons. When we pointed out the issues they were rude and not helpful. After we returned the worn out phone they sent another that was bent and had a broken screen. AT&T was not willing to intervene on our behalf either.

Service was exceptional, and delivery was outstanding and very prompt. My problem is with the replacement phone. At times, there is a very long delay the screen's ability to "wake up". I am not sure what causes this, and it doesn't happen every time. The most disappointing is the fact that the battery drains very quickly. This has happened since I first got the phone. I have gone through the list of possible fixes for this problem, but I have had no success. Do you have any solutions for my problem? Thank you!

Your service was good. Thank you and everything is good. Keep up the good work. The representative was very nice and they helped me thru the process of my claim. My replacement device arrived when it suppose to and it's working very well. Thanks again and will recommend others to use it.

Both times I have used your services has been pleasant and enjoyable. Direct contact to your establishment via phone is faster than the website in my experience. I was furthermore amazed as to how fast I received both my replacement phone.

After paying $200 to replace my phone the refurbished replacement phone that I received was defective. The GPS on that unit would not work. The 2nd replacement phone was a new phone, which made me happy, but after a few weeks the speaker started to malfunction. I couldn't use speaker phone or hear videos/music. I was told by the agent that I would receive another NEW phone as a replacement, this wasn't the case. I received another refurbished phone. When I called to find out why I didn't receive a new phone the agent made me feel like an idiot and wasn't helpful.

Service was awesome, I called, got the forms, filled them out and got my replacement phone the next day. It only took 1 day longer because I called after 9pm so all this took place on the next day but still awesome service. It's paid off having this insurance.

We were very happy with the service. The instructions were very clear and when we talked to a person they were very polite and walked us through what we were to expect. The phone was in our hands the next day! Yes I would recommend this to any of my friends.

Very easy to use Asurion services. I have talked with customer services as well as filed an online claim in the past. Both were very user friendly. Surprised how easy the claim process was. Thankful that this service exists at the rate my son breaks his phone.

My son's phone was stolen so called Asurion. The representative was very friendly and helpful. My son had a replacement phone within less than 48 hours. Although this is only second time I've used this insurance in 6 years it has come in handy.

My phone was cracked. I use Asurion to replace it. And I was given a refurbished Sg5 that couldn't hold calls, that for a whole day wouldn't give me my text. I paid $160 or something like that for it. After it repeatedly being difficult I went to Verizon, spent $230 on a new phone that's financing it till it's paid off and keeping the stupid refurbished sg5. All well I stopped my insurance and changed to have direct with Verizon.

Very quick and helpful. The only issue I had was I had a question about the return phone and I could never get anyone live which delayed the return of the lost device. The rest of the process was great.

I am very satisfied with Asurion. They answered my claim very fast. I made my claim late at night and by the next day I had my new phone. Thank you guys for your help. It made a difference when you send me all the instructions in how to deactivate my old phone.

Got the phone and it came fast. It all is how it should be. For the price of the replacement it better had been. For $200 I got a replacement but for the price I pay each month plus the replacement fee... I may save more canceling the service and buying new phone out of pocket. Definitely something I need to research.

Phone was stolen. It was a disappointment that my HTC one max wasn't available any longer but I must admit I like the phone that I had to choose from. The note 5. Although I think it's a scam to pay for insurance AND a replacement phone... it is what it is. Thanks.

I was very happy with the service I got. I was expecting a refurbished phone but I got the latest model LG v20 phone instead of an LG g4 phone. The service rep I talked to was polite and helpful. No complaints.

The service was prompt and I truly appreciate your representative who took care of me when I called in for the phone replacement. Keep on doing the good work, I am looking forward to keeping your insurance service for my phone lines and Ipad. Once again, thank you.

I was originally told phone was on back order and it would be 3-7 days. After 7 days I called and they said, "oh no, it is 3-10 days for phones on back order." 10 days without my phone is not good for my business. It did come 10 days later.

I frequently drop my phone at home, at work and even in the shower, so I knew I needed to purchase the insurance the day I received my new phone. I was very pleased with the replacement I received after shattering my screen. And I was very thankful that I didn't have to spend another $900 for a new phone. The replacement came two days after I completed the claim I think. That's probably because I completed the claim really late at night. But it still got here in a timely manner. They also provided me with a new charging cord and wall adaptor and a new set of head phones. That was greatly appreciated and unexpected. I was very pleased with my experience. Hopefully I won't have to use the insurance again, but I will always use Asurion to insure my phone.

Great experience overall. Easy and quick website as well as shipping in a timely manner. I highly recommend them and will continue to use them. Very satisfied with the product I received and also the ease of returning my broken product and the allotted time to return it. Great company.

My replacement phone came the very next day in perfect condition. I was able to set it up at the Verizon store. There were no problems with the phone. It was the exact same phone. The form was easy to fill out online. Payment was easy. The price of the deductible seems a bit high.

I dropped my phone and it was broken beyond repair. I needed my new phone fast and I received it just as I was told. Service was quick and efficient! I am impressed with how easy the process was to get another phone.

Asurion provide excellent service when it came down to replacing my son's lost phone. I file the claim and submitted the deductible online and in two days the phone was delivered to my door. Couldn't ask for better and faster service.

I was very happy with the service provided to replace my phone after it had been damaged (by my running it through the washer!!!) I definitely would recommend for people to make sure they have this coverage. The claim was handled professionally and VERY quickly. Thank you!

The service was fast and efficient. I'm very happy with my new phone. It's so nice to know that the person on the other side is there to help you. Thank you everyone for the great experience. I will definitely recommend this company to all my friends and family.

Replacement of an android phone that was broken. I was very satisfied with the customer service personnel and the immediate processing of my phone. I got a replacement phone within 24 hours. I am very happy with this company. Thank you to all.

Yes I would recommend to a friend and family. This service was amazing! The representative was very helpful with the whole process. Everything happened very quickly and very efficiently. I would use this service again without question. I am a very satisfied customer.

These people are TERRIBLE. If you have the option DO NOT use their insurance. They are unprofessional. I was told FOUR different time frames as to when I would receive my phone. 24 hours, 48 hours, that day then NEXT WEEK. Meanwhile they already charged my bill 200.00! So they charged my bill the 200.00 for the replacement sent which was sent BACK due to finding my old phone. They WOULD NOT take the block off my phone until they received the phone they shipped to me yet STILL billed me the 200.00. The "manager" spoke to me as if I was a friend sitting next him in a bar. Then told me there was no one else higher than him. UNREAL phone companies using these people better get their act together. These people SUCK.

I was extremely satisfied with the service I received. My phone was damaged over the weekend so I contacted your claim department on Sunday afternoon, and by 9:00 Monday morning I had my replacement phone. Since this is my business phone, not having one is extremely critical, but due to your quick service I was up and running in less than 24 hours. Thanks.

My son dropped his phone and broke it. He is in the navy and that is his only way of communicating. Other than email and he has just come back to the US from a deployment so he had not gotten all his communications back up and running. It meant a lot for the speed in which it was replaced.

The website is very easy to use. Much easier than trying to call on the phone and waiting for someone to answer. Going through all the prompts is not fun. The service provided fast. Received the phone sooner than indicated. That was fantastic!

After realizing my bill was about $80 more than normal, a Verizon sales associate had me call the hotline for clarification. Luckily they were able to quickly identify the problem and quickly correct it. They were also able to credit my account with the money missing so my total was much less.

Thank you for the quick service. I had to get two phones from you guys and the second phone doesn't keep a charge for very long. I will not even be on it and the battery has lost a MN lot of juice. I guess that is the nature of the beast. Thanks.

Yes, I did receive my phone literally overnight. However, the phone is NOT acceptable. The battery dies after half a day of not that much use. The camera does not work properly. You left me a message saying you were going to charge me $300.

Asurion was very fast replacing the phone with a good quality product. We are very happy with the ease of the process, customer service, and the program as a whole. The monthly payment for the coverage has been well worth it. Thank you very much.

The replacement phone came as quickly as promised. The deductible was high but everything else was fine. I particularly liked the return procedure for the old phone and the packaging that came with it. This procedure is a little restricting and time consuming though.

The replacement arrived quickly... the next day. Good response. We were late in getting the damaged phone back because we were seeking help in trying to save information. Only negative that I would have is that it is expensive when considering the month-to-month-to-month cost.

Getting a replacement phone was easy and quick. I had a new phone in 24 hrs. I had to send my broken phone back. I was glad to be able to recycle it. The screen shattered. I had paid for insurance for 2 yrs before I needed to use it. I was fine with getting the same model phone as a replacement. Others may prefer a newer device. You can drop insurance whenever you want.

My son's phone had a cracked screen for a while but eventually stopped working altogether. We filed a claim about 10 pm Thursday night and had a new phone the very next day. Excellent! Thanks so much for the super quick service.

I feel that it was very unfair that I had to pay a deductible since the phone overheated and the battery had to be removed to stop the overheating. The Samsung Galaxy s7 was working fine and suddenly shut down and wouldn't allow us to do anything with it. It almost burnt a while in the couch and just kept heating up.

I have a Galaxy S7 Edge, so when I dropped my phone from a height of about two and a half feet, it landed on its face and shattered the glass. I called around for a couple of days trying to find a cheaper alternative to paying my deductible, only to find out it was going to cost about $400. So I gave in and called the insurance. The whole process was very quick and painless, it took maybe 5-10 minutes. Much better than expected. The best part was NOT that it came the next day to my mailbox, but rather that I received a brand new phone and NOT a refurbished one. Thank you. :)

My phone broke so I filed a claim. I paid $200 dollars as a deductible and have been paying monthly for 2 years. When I filed my claim they told me that they didn't have my phone and that they could give me a comparable device. I love my phone that I had and wanted the same phone but apparently I had no choice but to get a different phone or have no phone at all. So I went with the comparable device. I was told it would be shipped to me within one day. Disappointingly, it's now been a week and I haven't received a replacement phone and it hasn't even been shipped yet. I called to check on it and they said it's on back order. So I have been paying for insurance monthly, paid a $200 dollar deductible, and now paying a phone bill that I can't even use a phone on. Again, I don't know what the point of paying insurance for if they can't keep their word. This has been very frustrating and a horrible experience. Extremely dissatisfied.

I was very satisfied with the service! Quick and efficient! The model I had was no longer available so you upgraded to a different and it works much better than the one I had! It's not dropping calls. Stays charged much longer. It has a few more features and most of all it works!

I received a replacement phone for my second line. It was an Samsung Note 5. But I was informed that Samsung was not making those phones anymore. So I received a Samsung 7s. A refurbished Samsung 7s. I really don't care for this phone and I am upset because this phone has so many problems. So I called back and complained because I paid $150 and didn't get a new phone. I got a fixed phone. So the representative told me that they would send me a new one. Never received it. Up to this day I'm still waiting for the new phone. Like I said I prefer my old Note 5. Or another iPhone 6s Plus for that second line. I am upset with Samsung. I don't like to own a phone that has caused so many problems to other people. And I am also upset with Asurion because you lie to me regarding this issue. Please let me know what will get done. Or I will want my money back and you can get this phone back. Thank you.

Asurion was fast and reliable with my phone replacement. I called on a Monday about my phone and was helped by a friendly individual. They followed up with a email and instruction on how to return the old phone and how to turn off find my phone. I would recommend Asurion to everyone.

Thank you for your service. This was a very fast transaction. Great job! You all did as you say you would and I received my replacement in one business day. I did not get the gold phone as I had in the beginning but the silver is just as good. Thanks.

I recently had eye surgery and somewhere between the surgery center and the pharmacy I lost my phone (perhaps someone took advantage of my limited vision, since I could only see out of one eye that had also recently been operated on and was blurry). I called everywhere I had been, and I contacted Lyft to see if I had left it in their car, but I had no luck finding it. It was a stressful time for me, and I really appreciated getting my replacement phone so quickly and easily - thank you!

The device looks new but it 1) continues to turn itself on and off, 2) keeps asking me to choose a keyboard and 3) when turn off when I try to place a call and auto turn itself back on. I wish you'd just send me a new phone since I'm still paying for it!

Very patient. Gave me time figure out what I needed to do to remove my old device from find my iPhone. With her patience we figure out the problem and got it resolved. Thanks for such great service. Very appreciated.

It was easy to file the claim and the phone arrived quickly after figuring how to switch the phone from Chinese letter was no problem. LOL Getting it turned was a pretty simple step by step procedure. I would say the Asurion system is pretty seamless and without flaw. Thumbs up.

Replacement of lost cell phone - I felt like I was treated like a common criminal. The process was very embarrassing and unpleasant. In the end, it all worked out. I am very reluctant to continue to share, because I do not wish to speak poorly of anyone. Thank you for your concern.

Well I never had a phone drop in water, so this experience was new to me. I thought it would have been a huge hassle to replace the phone - and it ended up simply delightful, quick, easy and fast. I couldn't have asked for anything more. Thank you!

I was more than pleased with how easy it was to put in my information and receive my new phone! The only downside was that my device was on back order. They didn't have my specific color in stock, but besides that I was impressed with the service. Replacement came with a charger as well. It wasn't the original Apple one but hey a charger is a charger. Thanks Asurion for providing the service you promised!

The insurance is not that great, wish that there were other insurance companies for wireless phones. I am not satisfied with the replacement. Ended up paying for an upgrade from the wireless provider. Shipping was slow, could get a straight answer from the reps. Wouldn't recommend your insurance to anyone.

The phone was supposed to be there the next day. It didn't show up for over a week. I was very disappointed in the service especially because I was still being charged for a phone I didn't have plus I paid to get the phone the next day.

Before my old phone got broken I never had a problem with my phone calls cutting out, but since I've received my replacement all phones keep cutting out and I'm getting impatient with it. I most certainly can't afford to get a new phone right now.

Got replacement with no problem, but process is so much more involved than it used to be. Most frustrating was having to print forms and download and send them. Seems you could have a way to fill in the forms on the computer and send them.

I was very satisfied with the service I received, even though I had to return 2 replacement devices due to the phone defects which I was only able to recognize based on the original phone that I had. It was still an easy process and the customer service was on point as well.

I had lost my phone Christmas Eve of all times! I was sent a replacement within three days. Everything was taken care of in an efficient manner, but I did have to hold for some time on the phone. Thanks so much.

Phone replacement. I paid the deductible to get a defective phone as the sound would continue to shut off and on. Had to make a trade again with Verizon thus costing more money. Should have paid off original phone then upgraded originally. No savings.

Received a smaller phone with much less battery charge. I will cancel the insurance on this phone. What next a flip phone. I understood that I would receive a replacement phone just like the one that was lost, not a inferior copy of an iPhone 6. Please send me a real iPhone 6.

The touch screen on this phone doesn't even work. They told me I could return it for $140. Unacceptable. I cannot believe that because y'all sent me a phone that didn't work means that I need to pay for a new one. I'm very unsatisfied with my product and my time.

Cellphone screen was cracked. Delivered replacement phone within 2 business days as promised. Transition to the new phone was seamless. Returning damaged cellphone was easy with pre-paid postage. I would recommend Asurion to my friends and family.

I was able file a report, and have another phone prepared to ship out in less than one hour, for my receipt the next day. It was a fast, easy process. I was very pleased with the process, and would recommend Asurion to others.

Asurion service was excellent! It was less than a 24 hour turnaround before we received our replacement phone. I am extremely happy with their service. My past experiences have been very good but they surpassed themselves this time. Thank you, Asurion.

Very easy to deal with. Very helpful, concerned that I was without a phone. After explaining what happened, got info needed, had replacement phone the next day. I would highly recommend Asurion to anyone, wanting insurance on a mobile device.

Phone Replacement: My phone arrived promptly & works okay. You can tell it's a refurbished item, the screen is not very bright even when turned up. I would have preferred a new phone & would have paid for a different brand of phone.

My phone's screen cracked. I used my Asurion insurance to replace the phone. I submitted the claim online and the phone arrived within 24 hours. Very simple. I wish the amount needed to be paid for replacement iPhone was less. But still much much cheaper than paying full price so definitely worth it.

I had to jump through hoops at the Verizon store for 2 days. Then when I finally got to talk to the insurance rep they said they had to do an investigation about my incident, and after being put on hold I finally was not given any reason but told never mind on the investigation. It was then sent the next day. Which thank goodness it was also my day off because you have to sign for the phone they say anytime between 8-5. Who has time to sit and wait for ups to get there during a work day? If not you risk having your phone sent back if it's failed a second time? Why? And you have to pay the shipping? I already pay for insurance, a data plan, and minutes.

The phone I received is defected. The speaker is not working properly. It some only one direction so you can hear but when speak the other person don't hear you and also many time it's not receiving the calls and msgs. So after calling this phone many times from my phone it's not even having a missed call.

It was easy to file the online claim for the phone that was dropped. Received the new phone quickly, and returning of the broken iPhone was easy to understand with prepaid packaging provided. Ample time for return of the broken phone was given.

Replacement of lost iPhone 7. Asurion responded to my claim before the time noted for response and provided clear information on when to expect a delivery. Delivery was made before the time noted. The replacement device was new, which was very important given the lost device was also very new.

I dropped my Pixel XL 128GB in the toilet!! I waited for that phone for months and of course Asurion did not have a replacement so I asked for an iPhone 7 Plus instead and they allowed me to change and gave me a new one the next day. No hassle, no issue. Very appreciative for how quickly they agreed. Very pleased.

I was told by someone in Asurion to contact Apple to get help with changing phone. Received incorrect instructions to put the old card in the new phone. Caused problems. Asurion helped with using the new card in new phone. Still having problems, just haven't called back.

My daughter broke her iPhone screen. Within two days of breaking her phone I had a brand new replacement in her hands. My wife could not believe I received a replacement that quickly. With three kids and a spouse, all with iPhones, getting this protection was a no-brainer. I'll never go without phone protection again.

The glass was broken on my previous phone so your company sent me a new one. Service was great however I feel like this phone is slower than my other phone and sometimes has problems loading and freezing. I appreciate the service but would expect the phone to be in better working condition than my last phone.

The process was quick and very professional. Thanks for the positive experience. I missed only 18 hrs. of phone use in the process. Very impressive. My business is customer service and your company did a fine job of taking care of the customer (me). Thanks again.

My iPhone 6 dropped and started glitching. It was already out of warranty but Asurion replaced it for me. My replacement came the next day and was perfect. I even like the new charging cable. I have Asurion coverage on all four of my Verizon iPhones. It's worth it!

My MiFi was running super hot. I called and reported it. Within a few days, I was sent a new one! Customer service was great. Since they didn't make my model mifi anymore, they upgraded me. I am very pleased.

Very easy getting the new phone set up exactly how my old one was. Very user friendly. I also think the new phone I received works really good. Usually never pay for insurance. Well, worth having. I'll never go without it.

Outstanding! Form was easy and straightforward to complete without any problems at all. In today's hurry up world it is almost impossible to receive any customer service much less the fast and courteous customer service I recently received from Asurion. Thanks!

Very fast and efficient replacement service. We received the phone the next day after reporting the loss of phone. Phone was taken from a bathroom at the Miami VA. Went to lost and found office to be told we were the fourth loss that morning.

I have problems with refurbish phone not working probably like when I purchase new phone. The battery power don't last. The phone freezes a lot. Drops calls. I purchase 200 for a new phone not refurbished. I'm not happy with results of this phone.

Asurion was great. I got my son's replacement phone very fast. The directions that were included made everything very easy. Including a return envelope also made it very simple to send the damaged phone in. Thank you! I would definitely recommend Asurion to friends.

The whole experience was amazing. I love my phone. I would love to recommend to a friend. They would love to use this just to fix their phone. I hope you guys keep up the good work. I hope I don't break my phone again but if I do I'll go back to you guys.

Phone came the very next day after the claim was complete. I was happy with the overall transaction. Only thing could have been better is, I lost my cell phone case when I lost my phone and wasn't offered a new one. But the process was great.

Your staff assisted me as I was having trouble with the online system. The representatives were knowledgeable, well spoken and provided easy to understand directions. Everything went well and the replacement cell phone arrived the next day. The box contained easy directions for activation. Thank you for making this an easy process.

I absolutely love you guys. You replaced my device due to it being cracked, then that one was defective so you guys decided to send me a brand new one, and the best of all it was a newer model than mine. Your specialists are super nice and never give me grief. Thank you!!!

We were helped tremendously and would recommend Asurion to others. Fast and courteous and really had no complaints. We received our phone in a very short amount of time. The screen quit working after the 1st 48 hours and Asurion replaced it with no questions other than to make sure we had not damaged it.

Not happy with the actual monthly price then the deductible. But filing a calm and turning the phone in was extremely easy. I don't plan on another break but I can honestly say if it happen it won't be a headache.

Phone arrived as promised but was displaying the Korean language not English. So this made it useless, I could not read to activate it. Called your Tech support and they had me on the line for over 30 min... They offered to send me another phone. But as it was past 5 pm here and later where they were it would not go out until the next day. And then I would have to wait until the following day to get the new phone. THIS WAS NOT ACCEPTABLE! I was then told to call Verizon. This was not a Verizon issue. It was a phone issue. Are your Tech Support people not trained on the phones that you send out and if not why? So I finally hung up with your Tech Support knowing that they had no intentions of fixing my problem in a quick and efficient manner.

My claim was handled quickly and a new phone was shipped out overnight. I couldn't believe how fast it was replaced. Returning the broken phone was super easy with the enclosed return envelope. I would definitely recommend using Asurion to anyone.