Asurion Reviews

We were surprised when we received the phone the next day. We were told that but we didn’t believe it. But it arrived before noon the next day. And my son was walked through the set up process in just a few minutes. It was all very nice & easy!

Super helpful. I had a really good experience with this service. Friendly employees and super easy to use and work with. I was very happy with the outcome. The employee went above and beyond to make sure everything was going well for me.

Very helpful and customers needs were met. Definitely great service. The service is excellent and people treat you right. The phone was packaged good and delivered on time. They are great people. They have the best service network ever and the Note 9 has a nice camera and phone quality nothing like I ever imagined the very best network.

Absolutely worth to have insurance with you. The website was very easy to navigate although I have to look for the IMEI number, I found the questions reasonable. Replacement delivery was done in a timely manner. I would certainly keep insurance for as long as I own the phone.

Quick and easy replacement of my phone! Best program I ever spent money for! Representatives I talked to are very helpful, and listened to my problem and came up with a quick replacement. I am so glad I have Asurion to protect my phone! I would recommend it to all my family and friends.

I was very pleased with the response time and replacement of the phone. I initially, don't recall a listing of a deductible and I thought that it had been submitted. After going through the steps the second time the activation went well.

Dropped my phone into the lake on a Saturday afternoon, reported it to Asurion that evening and had a new phone on Monday. The process is very easy and fast. I did have to contact Verizon for some set up when I got the phone but it was still a fairly easy process.

My fiance’s LG ThinQ has a damaged speaker/microphone port to where he was unable to make calls. The process to change it was extremely smooth and easy, from calling in, to receiving the new phone (a Samsung 9) to sending the old phone back.

They walked me through setting up my sons replacement iPhone 8. Received the replacement within 2 days, even over the weekend. Great customer service! I would recommend to a friend. Hopefully, we won’t have to replace another cell phone through insurance.

I wasn’t happy with a, what I realized later was a self caused problem That was actually fixable, with my phone where I couldn’t erase my info. I called Asurion to deal with it and wasn’t pleased with the answer or so I gave them a very sarcastic tone. They remained professional and handled the situation great. I appreciate it.

My experience was practically painless minutes losing my phone. Asurion was easy to deal with and very fast. I was only phone less for two days. Thanks you Asurion you did a great job and your services are very fairly priced.

After the first claim it was simple and fast. Replacement was there the next day, no questioning after filling out the claim. We have made 3 claims all claims were next day. I have been completely satisfied with the experience.

Got my new phone because Speaker went out on iPhone 7. Received next day from Asurion. Asurion was awesome! AT&T needs to ensure that other iPhones sync with her IPhones that are not AT&T when software data is upgraded. Thank you!

Website kept timing out so I could not fully submit my claim or check status. Phone rep helped me submit the claim and status emails were timely and useful. Replacement phone arrived as promised and was easy to set up. Activation phone rep was helpful and the experience (minus the website) was very good overall.

We were happy with the receipt of our reconditioned phone and the help Of the tech that talked us through the process. It was difficult for me at 74 years old with hearing problem to completely understand. The rep was patient.

Customer service was well above average although I feel the phone should’ve been shipped the same day I called since it was mid day rather than the next business day but other than that I rated very satisfactory and they’re highly recommend the bubble.

Very professional experience. Had my phone delivered earlier than expected. AT&T helped with the installation procedure, and got me up and running in about 5 minutes. Will recommend this to others who have phones.

Submitted request for replacement due to damaged camera. Received replacement phone two days later. Chose time for person to call and help setup replacement phone. When I received the call I was unable to do it. Ended up going to AT&T because my husband was replacing his phone so took everything to store and they helped with data transfer. Easy.

I went through the process of ordering my new device through Austin and the process was surprisingly easy. I really appreciated that part. And the turn around time it took for me to get my device was just as great! Only took a day and a half for me to get my new phone!

It was not the senders fault but my phone ended up being delivered to my neighbors house instead and their dog chewed open the package and everything else but thankfully the phone was not damaged at all. So easy to get a replacement phone thru Asurion. Thanks again!!

Asurion was very easy to use and their customer service was very courteous and knowledgeable. The delivery was very fast and online tech support was patient as they helped me through setting up my replacement phone. The entire process was complete in less than 48 hours.

So refreshing in today's world. Lost phone and feel like a prisoner at home - plus all my info. I reported it today, they rushed a review after my affidavit and were so kind to expedite shipping my phone. Unreal. Appreciated!!!!

Many thanks for your kind and efficient service. I have already and will definitely continue to recommend your services to others in the future. Wishing you all a lovely day and weekend. I was very glad to get my phone and send back there old phone back to you.

I thought the deductible was a little high but the overall experience was excellent. I had no problems at all. Asurion provided very quick service and shipping of my new iPad to replace the one I lost. I would recommend Asurion to other customers.

The associate I spoke with was friendly and understanding. The conversation took several minutes but the associate was able to process the claim during our conversation. Even better, I received my replacement phone the next day (on a Saturday). Overall a great experience related to filing an insurance claim.

I don't ever leave reviews but you guys were awesome! Had my phone the next day! Keep up the good work. It’s nice to have that option because you can’t do anything without your phone! AT&T has been great as well.

I’m very pleased with how quickly you got my son’s phone to us! Thanks so much! Unfortunately, the package didn’t survive his excitement. Could you please another box to me so I can send damaged phone to you. I’d appreciate it.

I was very pleased with the excellent customer service. The reps were knowledgeable and helpful. Really appreciate the thoroughness and follow-through. I would recommend Asurion to others, including family, friends, and colleagues. Keep up the great work and superior customer service.

My phone was seriously damaged due to my dog. Filing the claim was simple and quick. I received constant updates on the status of my claim which made the situation less stressful. My phone arrived within two days and included detail instructions regarding my new phone activation and setup. I highly recommend!

Not happy that color isn’t taken into consideration when replacing a broken phone but still happy with my replacement. I was very pleasantly surprised by how fast my replacement came and they did make it super easy to return my old phone.

I bought Wireless Phone Protection for $6.75 / month. It advertises: "We'll come to you or bring your device to an Asurion certified repair facility location." But per the website the only "UBreakIFix" locations available are 15 miles outside of NYC. No mail in option available (because given my address I am "not eligible"--but there would be if I lived elsewhere?!?) nor would local NYC branch of "UBreakIFix" nearest me cover the cracked screen repair. After 45 minutes on the phone I was referred to the CEO's office and spoke with Lacreatia who represents CEO TonY Detter. She was unable to provide a list of local Assurion authorized repair shops. I am cancelling the insurance and requesting a refund of all premiums paid as this insurance was sold under false pretenses.

My phone fell hit the ground and took a lot of tumble on stairs. I was working in New Haven. My wife called you up and you sent me a new phone. The phone I received had a small problem. You took care of that. Thank you for your service. Tommy

Thank you for a wonderful experience with my phone. My new phone arrived in a timely manner and sending the damaged one back was very easy. Having the insurance on my phone is a good benefit to have. I am thankful that I decided to carry insurance on all of my phones.

Services was great, my replacement phone came in a reasonable time.. I really enjoy my new phone. I used my phone a lot for work to track my emails and also I used for my income taxes business.. Thanks for prompt services.

Daughter dropped her phone and busted glass on both sides and two days later my other daughter lost her phone while out. Claim was easier to fill out than expected and shipment was quick. Never used the insurance but sure glad we have it!!!

My iPhone stop working, and the claim prose was very smooth, the staff was extremely friendly and helpful, the replacement, was delivered a few days later, and again the staff helped me to install and transfer all the data from my old phone and set all my apps.

I was concerned at first when the reply was "you did not have my model phone" but then in a couple days I got message one was on the way. I received it and am satisfied. The old one is on its way back to you.

I experienced excellent customer service at the local Verizon store that exceeded my expectations. I was very, very impressed with the quick overnight delivery service as well. You made it very convenient to return my old phone. Thank you so much. I would recommend this coverage to anyone.

Lost phone and watch, Asurion made it a smooth and simple transaction. Made life so easy. I got the replacements the very next day and was able to activate within minutes of filling the instructions. Thanks again. Glad I have insurance.

The Claim Process was easy. My new Phone arrived the next day. Your Setup was easy, the representative was courteous and patient. Awesome experience. I will gladly recommend Asurion to other cell phone users. Many Thank for a job well done!!!

I love the insurance protection. It is worth every penny. The techs have been nothing but professional, efficient, and courteous. I will keep using them. The customer service reps are very helpful and courteous as well. I will continue to use them.

I purchased a Defender Security Camera from Walmart and got the 4 year warranty. 2 years in I had problems and filed a claim. Asurion sent a return label and I sent the camera in. A few days later I received a phone call that the camera was full of bus and it was a biohazard for them to work on it. I requested a repair, refund or a new unit. Asurion said NO and that they were shipping it back to me. I received the package back and there were no bugs to be found. I spent an hour on the phone with Walmart Customer Service and they agreed to refund the purchase price of the camera. Asurion has good insurance unless you ever file a claim.

My tablet had a cracked screen and was running battery down. This was my first time experience with this service. It went very smooth and very satisfactory. I used the call in set or to setup my new tablet and all went perfectly. I would recommend this service. Thank you.

To whoever that receives this, I was very please with the service. It was a quick turnaround. I received my replacement overnight. So that mean my phone was down while I slept. I would recommend this service to everyone I know.

We had a great specialists who walk my daughter through every step and didn’t pressure her for quick closure. They made are of all data transferred and that she could make and receive calls and text. They even recommended apps that made the process easier. Thanks Asurion.

This company just loves to screw you over. I had issues with them YEARS ago when replacing an Samsung Android phone and their crummy re-manufactured phones and swore to myself I'd never use them again. Recently my iPhone XS MAX was destroyed and the clerk at Verizon assured me that Asurion has changed over the years and has become much better. WRONG! Got my replacement device after paying a nice $250 deductible and come to find out it is once again a crummy re-manufactured and practically fake iPhone. Lots of cheap plastic parts and much lighter than my actual iPhone when put on a scale side-by-side. Absolutely ridiculous that we pay this insane deductible then get shipped garbage, only to continue paying the phone company for the genuine phone we got in the first place.

Phone came within a day. Did not have the original phone because it was back ordered but all fine. Would recommend Asurion insurance if you have a phone. They were very helpful and really didn't have to do anything. Just file claim online.

I was able to get my issues resolved and customer service agents were very friendly and helpful. The service was also quick and precise. I love the options that Asurion provides and how staff work with you to get issue resolved.

The customer service rep was very respectful and understood my situation. She was able to help me process a claim and explained to me what I had to do. She also told me if I needed help with setting up the phone I could call back. She was very friendly.

Agents were very helpful. First call to them, the person I was speaking with told me to check with my provider and what to tell them to check my warranty first. After trying and trying to get in touch with them, I chose to just deal with Asurion, due to the fact that I just needed my phone for work. Called, and quickly, my phone was on the way. Got it next day... Thank you.

It was easy to get the new phone. Thank you! My son’s phone was broken, and we were sent a new phone quickly. The Verizon store gave me the number to call. The new phone is working well! I appreciate it being easy.

My cell phone got ruined when water spilled on it. I was so happy that I had Asurion insurance coverage. A new phone arrived in the mail the next day -- and I was impressed with how easy and efficient the entire process was. The only issue was that I could not access instructions to activate the new phone -- but my Verizon dealer provided the assistance I needed. Everything was resolved quickly and I really appreciated the efficient service. Thank you Asurion!

New phone was delivered quickly, but unfortunately the delivery never reach my daughter. She was notified that the phone was delivered her apartment, but it was nowhere to be found. Asurion sent a new phone to a new secure address and she did get the phone. Why don't you have someone sign for the phone?

I did not have a good experience with my phone replacement. I’d put in my claim on a Saturday. By Tuesday I’d heard nothing and when I tried to check my claim status online as directed multiple times, I could not check the status online. I called the number and was told my claim was canceled for an unknown reason. Then, after I’d provided everything multiple times over, I still did not have a completed claim. I still was directed via email to go online and complete my claim. Though I’d followed all instructions and prompts, it still did not work and I had to call....again. The whole process was inconvenient and stressful. My suggestion is to develop your website to actually work the way it is claimed that it works. On a side note...each time I called, though irritating that I had to keep calling, the people I spoke with were polite and professional.

What I appreciated was it was Quick And professional service and would always do business. The most important part of the experience was no hassle. If I had to pick an insurance company to use they would be the one.

Except for FedEx putting it where I couldn't find it all is good as soon as I get it set up. Yes and that's why there are laws to keep people in their homes so y'all and many more about the position of the younger drivers now shouldn't be out there.

Asurion promised me a new phone in 2 days. Not approved nor shipped by day three! Asurion phone system does not allow me to speak to their people at all. The system makes me enter my phone number and knows this is a follow-up call. It just tells me it's in review (3 days?) and refers me to their website so I can leave this comment. Still hoping for a quick response?

This was the easiest warranty replacement that I have ever done. The website is very user-friendly and the phone arrived the next day. Made the process extremely easy. My son was very pleased that it arrived so quickly. Very satisfied.

Please note. This phone must have been refurbished as it doesn't work properly. As I'm making a call it turns off at times. I was using the hp's and it keep turning off. I had to reset it several times. It keeps putting a message asking to approve touch phone or screen. It also had a small crack screen. Is getting bigger with time. I stop at Verizon station I was ask to contact you.

The online replacement process was so much easier than I had expected. I received my phone as promised with in 2 days. To my surprise, although I didn't not request a new charger or accessories which I badly needed; my replacement phone came complete like a new phone purchased. Thanks!!

The phone came in one day. The AT&T representative at the store was very helpful and completed the paperwork for us. We're very happy with your service. Thank you. Because the old phone won't keep its charge we could not wipe it.

It was a pleasure working with Asurion. They had my phone replaced the very next day. I had to have my phone as I work from it. I will ensure all my devices with Asurion from here on out. Thank you for listening.

I contacted to verify that I was unable to recover contacts and my photos from the phone I lost. Because I do not use the cloud to save things they are lost. Very polite and professional representative that I dealt with.

It was a very fast and easy experience. I would recommend using Asurion for your phone care needs. They worked quickly to get me my new phone and made it easy to ship them my old one. 10/10 would recommend using them.

The person I talked to was extremely nice and knowledgeable. He answered all my questions and resolved my problem. It took him very little time to get it done and he was very caring. I was impressed with his knowledge and speed.

Everything went well and happy with my experience with Asurion. The only thing that went wrong is FedEx delivered my phone to the wrong house, I was able to get my phone then same day but the FedEx guy who delivered my phone never apologized or even came to the door to give me my phone, just dropped it off at house and left.

The on-line process was user friendly and worked as promised although UPS was delayed delivering due to severe weather (we were warned about this). I appreciated the delivery tracking feature. Quality of replacement appears to be very good and support for set-up was available.

Fiance broke his led lights in the back of the glass screen. And we went to AT&T to claim insurance and we received an upgraded phone at no additional cost and received it the next day. He's loving the phone every since.

The new phone came fast & was very easy to set up. All my info transferred over with no glitches. Very easy process. Working with the gentleman at AT&T, I received my phone sooner then expected. I was surprised that my daughter set the new phone up for me.

Broken phone for **, We received the new phone with no problems. It was my son's phone that was destroyed. Even though I was a little confused I got through it. My son is happy with his new phone and I am too. Thanks for a job well done.

This experience was outstanding. My teenage son went on a trip out of state with some friends for the weekend and his phone was stolen while he was at a waterpark. It was distressing for him to be without his phone, and for me to not be able to reach him. I submitted a claim online the next day (Monday) as we waited for it to maybe show up before he left to come home. We had the phone by Tuesday afternoon. On top of everything, since we haven't used our insurance before, we got a discount. Thank you so much for your efficiency and helping us resolve this issue.

Quick. Easy. Straightforward. No arguments. So happy to have this service. They were great from start to finish. It puts your mind at ease to be able to count on reliable people such as these. Thanks, Asurion. Until the next time...

The representative was very helpful and friendly. She tell me exactly what I need to do when I don’t really know how to get my sim inside the phone. She guide me to put it correctly and my phone start working perfectly, thank you ANA.

The service was excellent and fast and the iPhone was good quality replacement and the customer service was also excellent and no hassle. Verizon is also a good service to have. l love the fact I received my phone the very next day. That was great and important to me.

I have literally had the worst experience with this company. Want your phone screen fixed? Sure! All you have to do is a 99$ and get downgraded 2 generations and no one tells you, and if you have a problem we can’t help you because there is literally no one to talk to. I’ve emailed them, call the customer service number, even had Verizon try to help me. ASURION SCREWED ME AND I CAN'T DO ANYTHING ABOUT IT. I’m never using this service anymore, I get better service waiting in a McDonald’s drive-through line and they are known for spitting your food. I’d rather do that than go through Asurion again.

I heard it but this is the best service they had it my wife lost it and I got to recover from insurance within a week which is great service. Cara solution was an excellent day try to help me each and every corner to resolve these because I doesn’t know how to do much but they’re grateful.

Everything was good except they forgot to send a return box and a sim card with my replacement device. Phone is perfect so far. I'll follow up when I receive my sim card and send my old phone back to AT&T. Now the customer service agent was absolutely astounding. I gotta say A+++.

I was very pleased and satisfied with the assistance of the associate, and the quick response to handle my problem. My cell phone came as scheduled and the associate at Verizon center was very nice in getting my phone on and made sure all of my information was transferred to my new cell phone.

Phone was lost. Asurion replaced in within 48 hours. Excellent customer service! Thank you Asurion!! No problems with replacement process! Highly recommended Verizon and Asurion! Will keep my Asurion insurance for sure! To replace a phone I thought would be difficult for sure!! No problems at all!!

Performance met all expectations. Great product. Love them. Easy to file a claim online. Easy approval. Quick delivery. Easy to bring up new phone if you are backed up. Your own fault if you’re not. Wouldn’t go without it. Easier to get a claim approved in to fill out this damn survey.

Awesome job, great customer service. I received my phone in a timely manner and the packaging was perfect. The whole claim process was easy, quick, and fast. If I had to submit another claim I would be happy to go through this easy process again.

I had no issues once I was able to talk to the right person. It took several calls to get in contact with the person who could assist me with the claim. The phone was not in stock but the several days were not an issue because my husband was able to use my phone.

Replaced iPad Mini due to broken screen. Process was easy and the replacement showed up in a reasonable time. Still had minor issues with SIM card but AT&T store took care of that. Overall we are pleased with the process and the end result.

Thank you very much for all your help! It took a while for us to send the broken phone back, and the reminder calls were so helpful. Every time we had to use Asurion, you were so prompt and caring. I really appreciate the great customer service. Thank you again!

Phone was lost, one call to Asurion with the information. Replacement phone was received the following day.. I recommend Asurion to everyone!!! The cost of the insurance for a phone or any electronic item is well worth it. Thank You Asurion....

I am very pleased with the coverage I was provided with when my phone was damaged they sent me a refurbished phone I had it for a few days and it started to mess up. I called the insurance. They sent me a new phone and service was extremely fast next day. I'm thankful. You don't usually get service like this anymore. Thanks a lot for taking care of me and your great customer service.

So happy with my new phone. The first customer service rep I spoke with was outstanding. Felt like he really cared. Got the new phone in a speedy manner. Return of old phone was easy too. Glad that I had phone insurance.

Quick resolution to my claim without any hassles. I didnt have to wait a long time and my replacement device was received. The return process for my device was extremely smooth. Just dropping off the device. I am very happy customer.

Since it was a holiday weekend the phone didn't get to our home to Tuesday. I needed my phone for work Monday. Otherwise it was good. Price sends to get higher and higher but phones cost more I guess. Thre airlines have not found my phone and lost pictures, memorable moments lost. Nothing else to say.

Asurion did exactly what they said they would. They provided us with a new looking replacement phone in less than 24 hrs. Extremely good experience. I wish my experience with other insurance providers was as good as with Asurion. Thank you Asurion for the great service.

Very fast and problem free service. Was a pleasure dealing with Asurion. The forms were easy to fill out and the entire process was very easy to complete. The prices were a tiny bit more than I would've liked to pay considering I am not a repeat offender of needing my phone repaired.

Asurion was very prompt in completing my claim and getting a replacement to us. It was very easy and fast to file a claim. Replacement phone came very well packaged and in mint condition. Returning damaged phone was also easy.

Provided new phone after part (screen) was unavailable. Limited colors available but still worked out well. Experience was more than satisfactory. Would rather have had a black phone S9 but all that was offered was blue or purple. Thank you.

A very easy experience... very easy! I was amazed at how easy and quick the on-line claim process was and how quickly we received the replacement phone. Then, returning the damaged phone was just as easy and fast. Thank you so much!

I received a damaged replacement and when I called back I was told that it was my fault, probably the overheating other then battery crack my screens and I was told it was my fault. It feels like this company knows they can more money like that. I wish there were more options for phone insurance to pick instead of Asurion.

Claim for my sons lost phone was handled and delivered very efficiently and the follow up call to set up device was equally as good. Device seems to be in order and is now working as expected without any issues so far.

Very timely and accurate information. The phone was delivered quickly despite the holiday weekend. They were also cooperative with working with me mother in a different state and getting it to the correct address. Setup was also easy for the phone. Assistance was provided if it was needed.

Contacted Asurion, the rep was very helpful and informative had me set up and ready to go in minutes. Few days later had my replacement device. Process was simple and quick. Definitely glad I had my device insured. Hopefully I never have to make another claim but if I do I know it will a painless process.

Online form submission for phone replacement was easy to use and understand. Replaced broken phone promptly and with the ultimate ease! Also sent replacement accessories which was very nice and convenient. Very satisfying. Will not hesitate to use this service when or if needed in the future.

That was so quick and easy which is great considering how much money people put out for these phones and there services. We were out of town for the weekend. My daughter lost get phone on Friday and by the time we got home in Sunday it was waiting at the house for us. I would speak very highly about having this insurance!!

Replacing my phone and having so I don't have to pay deductible right away was AWESOME!!! My problems was trying to get the approval, filling out the form then proving I was me. They wanted to send me a text message to my phone, my phone was lost and I did not have it to get the code to prove I was me. There has to be a better way. I was on with rep for over an hour trying to get an email to me, and we could not get it any other way. I was sick I had to throw up halfway through due to the anxiety I was being put through.

This was the best most professional experience I’ve had with losing a phone and they made it very easy to get a new phone and they were very fast at their response. I will always try to use Asurion for my customers.

Thanks y’all were fast, it was easy to set up. It has been a long time since I have had to use your service. It was really easy. Thanks for getting it here so fast. My carrier walked me through it so I would do it right.

I believe in honesty and that is why I put 4 stars. It has to be beyond perfect to get the 5th star. However I was pleased with my service! The first claim I sent was taken care asap. But I had to practically start all over with the second one. It has been taken care of now. Anyway it just took me longer on the second one, but it has been taken care of now. So I'm happy, my son is happy! So we are both happy now.

I would describe in a nutshell - Quick, Easy and Customer-oriented! The service representatives were also very professional and answered all my questions. The delivery was quick and the process to return the broken phone was seamless. Thanks again team Asurion!!!

My son was having problems with his phone. Took it to our local AT&T who turned it into the insurance company. Replacement phone arrived the next day! Only problem is the cord sent with the phone is not the correct cord but we do have a wireless charger, so not a huge deal.

Got a new phone because my battery was failing. Received it in a timely manner and was able to send my old phone back easily because of the provided packing slip. I would recommend getting this insurance to others. Was very helpful.

I had a few things I didn’t understand how to do but I received the help I needed to get my claim in. I’ve never had to set up a claim online before so it was a bit harder than going to the store or calling someone and setting up the claim.

From start to finish the experience was quick and easy. I’m so glad I had insurance on my device with this company. Asurion made this seamless and effortless. This is my first time dealing with an issue on an iPad and it was an ideal way it was handled.

I was Unthoughtful to carry my phone in my front shirt pocket and my phone got up from the deep bottom line. And just as I thought I would turn and lean down to pickup the ball which my great grandaugther and I was passing back and forth between ourselves out of my pocket flew my phone and wow made it pass my grasping clapping hands. And as it touched the cement ground the glass front just cracked all kind of direction and the person who was on the phone with me was so very very helpful.

I believe is a good company, also I like its customer service. I will definitely recommended in the future. This company has good prices. The service is fast and accurate. Asurion is a good insurance company, I will recommended in the future, also.

Horrible, Horrible, Horrible experience! This company is deceitful and just looking to charge you the highest deductible possible and as many times as they possibly can. None of the people I spoke to showed any compassion or concern for my bad experience. Trying to make a long story short.... I had a claim and they sent me a new phone and when my screen cracked 10 months later they said they could not replace the screen only because they did not service my area and I would have to pay $168 to replace the phone instead of $50 to fix the screen. They then said they could do the 2nd claim but would then drop me because it was my 2nd claim in a year.

The replacement phone was delivered in less than 48 hours. The phone was exactly like my damaged phone. I had a little trouble with the sim card, however, but an AT&T representative was able to help me with the issue over the phone.

The person I talked with to report the claim information was very pleasant and helpful. I was very pleased and surprised when the replacement phone showed up the next day. I didn't realize it would be shipped for next day delivery.

Great job of replacing my item. BUT should have not had to pay a dime since I had no prior claims. And Thanks for being so helpful in the information that was given to me by the person that helped me with the replacement.

Everyone was professional and courteous. From the first call and through setting up the phone, everything went smoothly. The replacement phone is perfect and just what my husband needed. We were pleased with our service from Asurion. Thank you for a pleasant experience.

Excellent customer's services, my Samsung Galaxy Note 9 phone was broken and I placed a claim to get new phone with this insurance phone company and I got the replacement phone in one business day. My device got to me fast, and I am now enjoying my new cellphone. They are the "best".

I’m completely satisfied with Asurion. I called to make a claim on my damaged phone. They responded in less than 24 hours with a new phone. Asurion is so smooth and easy to deal with. I'm very happy with their service.

Everything went great. I called. They got to my problem real quick and got it fixed in less than 2 days. Thank you all for what you do and if I have another problem I know you all will be there to fix it.

Went to AT&T dealer and explained My screen was separating on my phone. Took a few minutes to file a claim and received a reply within seconds. A replacement phone (upgraded also) was given as a replacement with a reasonable deductible. I received the phone the next day in the mail. Very pleased with the customer service and efficiency in which all was handled. Thanks, Dennis

My son who works in the financial industry in NYC broken his phone but with the help of Sir could still make calls (but could not see the screen) we did the claim with Asurion - and first it was the dept is closed, then it was, "We need to review your docs," then it was, "We need you to erase your current phone before we will send you another phone," - which would mean my son would not have any phone until the replacement came. In the past before we return the broken phone we erase it - but now they would ship or anything - which mean 24 hours no phone which is the life line to my son's job. They would not help nothing - Very upsetting. As soon as I am done - I will cancel my insurance rather just buy new phone instead of this headache - still need to pay $ 199.00.

I put in a claim and I received my replacement phone within a few days???? My daughter and I were very happy about how fast you all handled our claim and how fast we got the replacement phone in the mail. Thank you so much for a great service.

The customer service person walked me through making my claim. She was easy to understand and very kind. The phone was delivered to my door before expected. I am so happy to have the insurance with Asurion because they are helpful and easy to deal with.

Great phone and great help from technicians. Technicians were very knowledgeable and extremely helpful and most patient dealing with this senior citizen. The phone was not the color she wanted but it’s ok as she’s putting a case over it.

Hi, I have been using their service for years now and I never really had any problems with their services. I even use their home service which they started to offer. Didn’t needed it yet but it’s a good one too.

The representative was very professional & courteous. She informed me of the discount that I would receive for my replacement iPad Pro which made me very happy! She thoroughly advised me of the requirement of shipping the defective iPad back within 14 days.

I had the misfortune of dropping my phone into a lake a day before I was leaving for a trip. I called Asurion the same day and they set up a new phone for delivery to the location I was going to two days later. They saved me time and money! I also saved 50% off of my deductible because I had never filed a claim previously. Thank you, Asurion!

The process to file my claim was fast and simple. I would highly recommend Asurion for phone insurance claims. I filed my claim online, and you can also file over the phone as well. I received my phone replacement within 2 business days.

Wonderful experience. Very prompt service and activation. Courteous assurance from customer service rep and built great rapport. Overall glad for my choice of going through the insurance claim process and receiving my replacement. Very simple process for return of damaged device. I would certainly recommend this service to anyone.

Asurion was Quick and easy to get my claim done. My phone came the very next day. Even though I found my phone, I was able to use the prepaid label to return the phone I didn’t need. Very easy process.

Service was awesome but I keep getting notifications to erase my info but since my battery is what died, I was unable to erase my info. It would be great if you all could make sure that it is erased. Thank you, Deb

You guys are very fast when it comes down to replacing our phones or equipment. I would refer you guys to anyone because y’all are awesome. Any time I needed a replacement or new device Asurion has come through. Y’all are very fast and reliable when it comes down to insurance your phone.

Not too happy with the process initially. On hold too long and when I did speak to someone and explained the issue, he put me on hold for so long the recording came on they close at 9:00pm and I was disconnected.

The online claim process was fast and easy to complete. I received a new phone right away and I was provided with everything I needed to send them the broken device. My new phone was easy to set up with no problems at all.

My phone was amazing, but the Pro Tech people have no idea what they are doing! The lady I spoke to had no clue and nothing was loading! Thank god my husband is very tech friendly! I would maybe think about better training! Everything else amazing!

The replacement phone arrived very quickly and was either new or like new. Their customer service answered with no wait time, spoke perfect English, and were very helpful getting my data transferred to the replacement phone.

I thought my new iPhone glass cover was cracked and filed a claim to find out that it was only a protective cover that was cracked. I called Asurion and cancelled the claim within an hour after I filed it, explaining my mistake. They still sent the phone. I returned the phone immediately and was charged $168. Two months later the claim has not been cancelled and I am still being charged $168 on my AT&T bill despite AT&T and Asurion acknowledging that they had a tracking number documenting that I sent the phone back August 8.

I would like to thank you for a excellent job and service in handling my claim. You all were to act fast in getting my claim handle fast so I can get another device fast and got me back up and running in to days so that I didn't miss a beat on my call are email and staying in touch with my contacts. Thank you Asurion. For a excellent job in handling my claim. And the customer service was excellent in help me with everything. Thank you. It's good to know that someone cares. To help me have a peace mind and have to worry about stay in touch and a lot of lost time passed. Thank you once again.

My son, Ben, was deployed in Romania when his phone was stolen. Asurion replaced it with a refurbished phone that broke at a very critical time. Another replacement, also refurbished, broke again. In the meantime, Ben switched to his newlywed wife's plan. That ended Asurion's coverage. Ben ended up just paying for a new phone himself. Being deployed is hard. Asurion made it harder.

Have carried insurance for years with AT&T/Asurion without a previous claim. Filed all paperwork online as requested from Asurion and was sent a followup email with link to finalize claim. The link led to confirmation page which required a text be confirmed - only option was the phone I had the open claim against. Illogical to say the least. So called and spent another 30 minutes from department to department to be asked questions about my driver's license presumably to rule out fraud of some nature - that's fine, I get it. However, the CS rep said the case has to be reviewed further - what is there to review? The paperwork said the phone was dropped and beyond repair - come on Asurion, figure it out.

100% satisfied with the customer service and setting up the phone. I can't remember the name of the technical, but she was very knowledgeable, friendly and explained everything that we didn't have any issues setting up the new phone. It was one of my best experiences with Verizon and Asurion. Thanks you.

I needed help setting up my replacement phone. Your folks were very patient and walked me through the process which I greatly appreciated. During this process I worked with two of your folks (sorry I don't remember their names) who are an absolute credit to your company. I can't say enough of how pleased I am for the fantastic service and support. Best of all was the apparently limitless patience they exhibited while working with a relative computer/electronics illiterate. Great choice of employees and they are a real credit to your company. Thank you!

There is only one thing I would suggest changing. When I called to inquire about the replacement of my son's iPhone screen because it was cracked, I was asked for a zip code or zip codes in my area to see if there was a tech in my area that could fix. Because I did not know zip codes in my area, that limited me and I was force to replace the entire phone. $49 vs $115. Please upgrade your system to search by a city, st not just zip codes. Customers will not always know zip codes in their area.

Very helpful. Was able to place exact tablet. I had do to it. Not being made anymore but assured me that they could get me a better tablet then what I had. Always got it out to me the next day. I'm very pleased with your customer service.

Got my new phone the next day. I didn’t have to be without a phone for to long and sending the broke phone back was real simple and easy. Austin even sent the piece of tape to put over the box in case I didn’t have any.

My phone was delivered next day, fast efficient. Everything went smooth. Easy process. Answered some question. Did it all online. So simple even a child could do it. Since I have never used the insurance, my deductible was fifty percent off regular price. That also was a very helpful accommodation for me since it was an unexpected bill. I would recommend this company to anyone. They even follow upped with me. And they offer support to help set your phone up. So easy. I was happy with the whole process.

I received my replacement device quickly. It appears to be a good device. I haven't had the opportunity to switch it over and start using it yet. My rating could change if there's an issue, but I don't expect to encounter one.

Old phone had a cracked screen. Took phone back to AT&T store they looked up my account and within a few minutes they had ordered my new phone. I waited a day and I came grom the grocery store and the box with the new phone was there. Fast service. Thank you very much.

We’ve had to replace our phones far too often lately due to same problem. We could not hear and phone functioning improperly. And unfortunately usually the reps at store do not pay close attention and assist as I believe should be done.

From the very beginning, the claim process was simple and quick. Received the replacement phone in 2 business days. It’s nice to have peace of mind in case something happens to your phone. Well worth the money! It’s hard to find great customer service these days. Did not have one issue once my claim was submitted. Thank you!