Optimum Reviews

I was an Optimum customer since 2010. I disconnected the cable service because I decided to use streaming services. I called Optimum and was told the cable service was disconnected. I returned the box. I received a bill for service that included cable-it had to my knowledge been already disconnected & a box returned. I called customer service and after almost 2 hours of going back and forth I was told that I had to have a called a separate number and told them I was disconnecting my service, At no point was I told about the separate number to call. I had returned the box and I still to pay for service I did not use. No apologies, no supervisor and representatives who barely spoke English. Now I keep getting emails from them about their mobile service (joke really). Who wants to do business with such a nightmare of a company?

I have been on hold for 2 hours and 13 minutes and still no one answers my call. It is always a 30 minute plus wait time to try to talk to someone. Most channels will not come in on the app. I am also paying for 1 gig service. When I call in they say I should be getting that service. They send someone to my house and they say, "No. You will never receive that speed." Just checked and getting 121. 10% of what I am paying for. Only reason I use them is they have the service in the city I live in. You should have a way to rate them 0 stars.

They are a terrible company. I recently downgraded services and was quoted a price, I've never been charged the price stated and on top of that when I added ACP which should discount the service even further, they informed me that I could not receive the government discount and their discounts. They also randomly increased the price of the stream boxes I ordered with no notice so somehow I am being charged an additional $20 per month with no notice. Customer service is no help.

We have been with no service for 17 days, repeated lied to and finally cancelled today because they would not come out and fix the darn internet. This company has terrible customer service and simply refuses to do their job!

OPTIMUM-Choose another Company. Please look at other options before you choose OPTIMUM. If I could leave 0 stars I would. Customer service is non-existent. I am a customer for 25 years and am finally going to switch to another company. I just had my 4th service call and have spent countless hours on the phone and still have no resolution. Today the service call was comical, the tech told me he has to do something, necessary or not, in order for him to complete the service call. I am now left with a signal that is worse than before. Explore other options before settling on Optimum.

Local Optimum store is unable to provide any customer service. The phone agents were difficult to reach and each one had a different story as to why they could not correct their mistake. I spent more than 4 hours and spoke to 8 different agents to have 1 month's charge removed. I was told it would be sent to collections, that it was a mistake on Optimum's end, however I would still need to pay the charge. So many other nonsensical reasons.

The only reason I got internet is because I was having issues with vandalism so had to buy a ring. Had to call 3 times to get it straightened out. Was transferred to 3 different people and finally transferred to someone that got it fixed. Might be back if the issue continues. I want to thank the last two customer service people I talk to you that help me out. I will change it to five stars if the issue was taken care of. Thank you again for helping me out, Optimum Internet.

These guys suck at everything. Intermittent service with NO customer support. Call center in India(?) very poor English and lied to me about resetting my bill. Can never get a service rep on the line. Tried to disconnect twice but keep getting bills.

Consumer Affairs says they offer lifetime pricing. I’m sorry, but that’s just Optimum marketing **. Your base fee may be fixed, but most of your bill has nothing to do with your base fee. None of the “extras” offer lifetime pricing. None of the “discounts” offer lifetime pricing. Optimum’s so-called “lifetime pricing“ is nothing but a scam. You can ignore the overall rating of Optimum shown on this website. Just scroll down and see all the one star reviews. One star, after one star, after one star! Optimum is, in a word, simply awful. I could elaborate on my own problems, but they are identical to those of everyone else listed here. Just read their reviews, and multiply by 100. Or 1,000! Everyone gets equal service at Optimum. Meaning none. Just double talk and nonsense. That’s all Optimum ever provides.

You pay for a service in advance but they never discount what they don't deliver, so it's a clean tube. I pay for 500Mbs, I receive between 350-400, when you call customer service, they always say that it is a loss that they cannot control, it is throwing money into the sea, knowing that you will receive nothing.

I decided to give Optimum Internet and TV a try and started it in Jan 2023. Sunday, I am dusting and just bumped the modem. Internet goes out. After trying several things I call the company. After she told me to do things I already tried, the representative said, "well it looks as if your internet is not coming back on." She went on to say, "I will need to make you an appt which will be Monday 10 am to 8 pm." Oh, if it your problem after all you bumped the modem there will be charge of $59.00." and if you're not there when the technician arrives there will be a $60.00 charge."

Unfortunately, Optimum is the only internet and cable provider in our area and we finally had enough with price increases without any notice (please constantly check your bill to avoid surprises). Our last bill for BASIC cable, internet and telephone was over $300, so we had enough and made an appointment for today from 2-5PM to switch to only fiber optic cable. No one arrived at 5:00, so I called at 5:15 and was ensured that the technician was on the way. By 6:15, no one was here and I was told yet again, "They are on the way and will be there by 7:00." Well, 7:00 came and went and no one showed up.

I had them for over two years. Signal started out okay for the internet but there were many times where we had outages. We never received any sort of discount for the amount of time we had no service even though it was not our fault. I called to cancel my service two weeks ago as I’m moving and was told it would be canceled. Today I received a bill for the full month when I called to ask why they said that it was nothing they could do and that they still bill for a full month and won’t give back partial credit. I explained that I was not informed this and that I can’t use service due to moving and they did not care. I asked to speak to a manager and was told there were no managers. It’s just an overall awful company. That overcharges for service that they do not provide.

I was an Optimum (Suddenlink) for seven years and recently cancelled my service. I turn in the modem and was told l didn't owe anything. Yesterday I got a bill for another full month of service. I call and was told that I'm still being charged until March 15. When asked why I was told that is the last day of my billing cycle. So, I'm being charged for internet that I'm not using, and they want me to pay for something that isn't connected to my house anymore. This company lacks any type of customer service. I'm glad they're losing customers, and I hope they go out of business. Stay away.

After not showing up to connect last Friday, and promising to be here today, Tuesday between 10AM an 8PM, Optimum has failed to provide any level of service. I don't know how they expect to stay in business. I will be letting all my friends in the neighborhood and on social media about my experience with Optimum.

I had signed up for Optimum cable. I noticed that the package I signed up for a $120 basic package, but when my bill came I was charged over $200. I called to straighten it out and I was told that my bill was not paid. It’s funny whenever I pay bills I like to get an email for my records. But I notice an email was never sent. And has never been sent. Please check your records with this company. I believe they are overcharging people.

For some reason my service was disconnected. I called at 8;09 am to let them know that I had no service. I got transfer at least 15 times and accomplish 0. Everyone give a running around and still at 2pm no improvement. I called back and they told me that they had no record in the system then magically they find some but still I got transfer constantly from one dept. to on other and after all day of aggravation still my service is disconnected from their end not because I ask for it so they left me with no service. No manager available. It's just a shame that a company operated this way so do not get Optimum cause they have terrible customer service and also their internet service is terrible.

I was with Optimum for 1 year, I was on the phone with them 3 times a month for the first 6 months, I had a few months where I just dealt with the issues and didn't bother anymore. Then the last 3 months I decided to begin moving on to a different provider. I paid for 1 gig internet service, avg download speed was 250. They claim their speeds were 600 by the standards of their private speed test. (Every other device or company was 200-300.) Service would drop 5 times a month where I would have no internet. The only solution they knew to provide was swapping a router out. I decided to go with Planet Networks. I cancelled with optimum and reviewed the final billing details about if they would try to charge me cancellation fees and for an additional month because the cycle was 1 day off. I was informed that there would be no charges and that I already paid for the month coming.

Our internet service was out for more than a week and Optimum absolutely did not care at all. Our phone line was out as well, meaning we had no service whatsoever, with a 3 week old baby in the house. Not a single person on the other end of the phone cared what kind of danger this put us in. Instead, they set up and missed (no-call, no-show) THREE different appointments and did not offer the slightest apology. In fact, one representative even had the gall to hang up on me. Multiple technicians came and went without actually fixing the problem, and there was no urgency whatsoever on Optimum's part at any time.

First we ordered internet through this company, we selected for a install but they sent the equipment to our home for self install. Took 3 hours on the phone with tech support, so we asked for a technician to come out which they gave us from 8am-8pm. No one calls, no one comes to our home so we called back. Beforehand the technician called and said that his truck broke down and we would need to reschedule our appointment (keep in mind it’s Mardi Gras in Louisiana).

This is the first time I am ever giving a review. My internet has not been working for the past 2 weeks and I have been contacting customer care for the same. It is just impossible to reach out to them even after waiting for more than an hour over the phone. They have a chat virtual assistant who was not of much help. They have very poor services and there is no direct contact line for help with the internet services. Even when asked for help they scheduled an appointment 5 days later. Someone came and fixed half of it and I was told they would return and complete the work. It has been a week and no one has come to fix it. I have been on the line for almost one hour every day with the Optimum customer care services and no one ever answered my phone call. This is unacceptable. I will never recommend this internet service to anyone.

Left me for 7 days without internet or phone at my business. If you use them you are insane. Made (7) appointments they didn't show up for. Called 35-40 Times. I can't say how bad the service is and the speed of internet is horrible. I would get satellite before using them. AS bad as it gets.

I am an Optimum customer, who spent over a month trying to get service for a couple in their 80's who had no internet/phone/tv service. Since Optimum has a monopoly in our area, it is frustrating not being able to work with another company. Having to talk to automated system, then get an operator who you can hardly understand, who may be accommodating but does not solve the problem. I made a well over a dozen calls to get service. Since then, I have been trying to port a number. Since this couple had the same landline number for over 40 years they wanted it transferred.

Very disappointed. Optimum used to be "okay" but they've gone down hill! My husband set up for our services to be transferred to our new house. He was told by the customer service representative that our activation at our new house would be 2/4 and our cut off at our current house would be 2/8. Well last night suddenly we have zero service. We both had hell trying to get logged in as our information kept being kicked back (but was correct) then he requested to speak to someone via chat 10 minutes before I did, but I got someone before he did. That person "Billie" informed me that our account was disconnected and they couldn't reconnect it or see any details as to why.

If you want to be sure to receive any promotional gift card and have set up autopay and paperless statements, make sure to manually pay your first bill, especially if you don't receive your bill at your email address. I haven't received an email statement for any month that I've been a customer and my email address and autopay info has been correct from day one. Autopay does not apply to the current billing cycle when it is set up and starts with the next billing cycle. If you don't manually pay the first bill, you risk having a late payment, and because of this you will not receive the gift card.

I have called multiple times with multiple issues ranging from being able to access router settings, system outages, or even to simply upgrading the speed of the internet. Every call or chat is a minimum of 45 minutes, and I've had to try multiple times for each issue. Most recently, upgrading the speed was a 45 minute chat, including the question "Is it okay the I remove the credit that is applied to the service." Not a clue what "credit" would be applied, or why they'd have to remove it, and that couldn't be explained. I was finally directed me to call their Sales line.

I was an Optimum customer for 18+ years and several moves. On the last move, they "upgraded" my service to Altice. I had more connection issues in 6 months that I had over the prior 18 years. The worst was when the DVR didn't work to record the US Mens World Cup match. Very frustrating! I tried to cancel my service only to be tossed around to numerous call center agents - they couldn't figure out how to send me mailing labels to return their equipment. A month later, I receive a large bill as they hadn't recorded receipt. I had to tell them when it was signed for so they reversed the charges.

Been a long time subscriber to Optimum/Altice with telephone, internet and TV.

They need to allow customers to only pay for the channels we need. Please sell each channel individually and at a fair price, so we can select them, not forcing us to purchase channels in packages, thusly paying for channels we do not want and waste our money. It's very annoying and disappointing we are paying a lot of money for channels we don't want. Optimum needs to allow and promote freedom of channel selection and be more customer service oriented. By now with all the technology available they ought to know us better by now and automatically make regular suggestions that we cut off certain channels that the system recognizes we rarely if ever use and add other channels we'd more likely watch and enjoy. Please contact me if you need more clarification and understanding of what I'm saying. Thank you.

In November they offered me to try Optimum internet for 30 days cancellation free. After many years with another company I decided to give them another chance as they told me that the service had improved and it was a good price. After 30 days, around December 22, as the internet service was not as fast as the one I had, I called to cancel. After they took me through different departments, they told me that I had to call on December 29. On December 29 I called and after they had me on hold for about an hour they canceled my service and told me I had 30 days to return the router. On January 10 they sent me a text message saying that on January 15 they are going to withdraw $100 for January service.

Called in and canceled our internet/cable plan as we were moving to an area in which Optimum did not serve. I was told on the call, "okay we've canceled your plan". Found out roughly 1 month later that it was not canceled and was charged for 2 additional months. Called back in to try to get this resolved and experienced the customer support reps playing call tag, tossing me around and no resolution or refunds being issued. I would rather go without internet than use this company as a provider. Horrific customer experience...

They lie. Intentionally mislead. Overpriced. Horrible customer service. Just trying to get someone on the phone is a task in and of itself. Managers will talk down to you and then refuse to give their names or extensions so you can’t report them to anyone. Back when they were like the “only show in town” they were just something burdensome you dealt with. You’d think that now that they really aren’t needed at all anymore that they would step up the other parts of their game… like … being kind to customers… being transparent about savings opportunities… At a minimum you’d think they wouldn’t flat out LIE and treat their customers terribly. CUT THE CORD. Explore other home internet options. Never get involved with this terrible organization.

I have this service for 2 months and I spend 50% of my time trying to get the internet to work. It is a joke of a service. Their customer service reps are just as bad as the internet service. They are completely oblivious to the policies and how the service or billing works. It is a different answer each time you can get someone to speak with. The best part is-it is always the customers fault as to why the service is not working!!!! You spend forever on the phone with no resolution. The first month I had to have a service call because the box was installed on the floor of the back bedroom and the service could not reach the rest of the house. Who does that! Idiots. I know have to pay for a extra box to get service to the rest of the house and guess what it still does not work!!! If you have a choice go with Spectrum. I am stuck with this horrible company until Spectrum get here and then I am gone!!

This review was hard to write because I’m currently connected to Optimum internet, the most embarrassing excuse for an internet connection in America. Not only is Optimum way more expensive than it deserves to be, it will constantly cut out. Rain? It’ll cut out. Wind? It’ll cut out. It’s Tuesday? It’ll cut out. And don’t bother trying to fix it, their customer service is awful and they’ll make you pay to fix THEIR product. I’m not convinced Optimum doesn’t mess your service up on purpose so they can charge you $100+ to fix it. And remember not to have any pets or kids, or they’ll blame it on them.

We moved 5 months ago to another state and returned all our equipment at that time. Since we moved we have continually gotten billed $70 for the equipment. Have called customer service on numerous occasions and on the few times we actually got through they confirmed the equipment was received and we should no longer be billed. Despite this we are STILL getting bills for the equipment every month in. Tried calling again just today - put on hold and then disconnected!

I cannot do anything in my house when the internet drops at times and doesn't come back for a few minutes. I stream and play online games so this is just a horrible internet option for me considering the amount of games I lost because the internet randomly drops. I'm stuck with this horrible provider since it is the only one here. If you have a choice, Do Not Use This One. I'd rather have slightly slower internet than faster internet that randomly drops.

So first off if you are looking for a good internet provider go to Verizon! If you are a student, please stay away from Optimum. I’ve been out of service for a whole week, missing out on work etc. so I realized my internet wasn’t working and I called the customer service and they sent someone to come and fix it and the tech did nothing than to flirt with me and told me he can’t fix the internet, it needs the specialist. And I called again and they told me someone was coming the following day and that I had to be home. And no one showed up, the never called and I missed work.

If I could give them a zero. They used to be Suddenlink and change their name to Optimum or whatever. Either way both companies is horrible and I will be dropping them as soon as I find another provider that covers my address. It seems like every other day the internet has a outage. You call them to speak with management. They will not transfer the call but asked, "What do you think a member of management can do?" What kind of question is this when you charging people all this money for internet and the service is out every time you turn around. On top of that when they changed from Suddenlink to Optimum my bill increase without notice and they still haven’t called me back to explain why my internet went out 12/23/22 and was out for 2 whole days. That’s ridiculous. Again called customer service. The people that works there are very rude. I would not recommend them to anyone and will be dropping services with them soon.

I have tried to talk to the company about this issue and they don't respond. I recently paid my balance in full with the help of my mother in law over Christmas. Then I am going through my bank statement and there is a charge of 475.16 on my card and a random charge for 10.28. I call them and I'm told that it was because I made a late payment that they charged the 10.28 to my card. My comment was that you normally would put it on the next statement and not charge my account with out my knowledge or permission. That is illegal. They then say they have no idea what the charge is and they would refund it. Never got it. I talk to my mother inlaw and they charged her card and my card for the same payment. So now they have over 950.32. My bill was only 475.16. So I'm curious is this practice is usually allowed? I know I am an accountant and I don't have permission to randomly charge people without permission. I can't get anyone to talk to me and I'm beyond pissed.

My mother has been a Suddenlink customer for decades. Suddenlink merged into Optimum. She got phished and hackers took over her account. Changed the password, she cannot log into anything. Optimum was useless to restore it. They gave her a link to reset a password by sending it to the account she cannot access. She is forced to drop the service entirely and go with another company. It is the only way left to keep the hackers from using her email. There is always a way to reset the password manually. By refusing to do so, they essentially said "we do not know how to provide you service anymore."

I had to cancel my Optimum internet in Connecticut because of a move to Arizona. My final bill showed a refund owed to me. They will not pay it. I have written two letters and called and spoke to customer service rep who obviously lied to me about getting the refund. Appalling lack of integrity on their part.

Buyers beware! This company’s internet service is the worst I have ever experienced and I have had plenty of internet companies over the years. Much of the time I lose connection and therefore cannot use the internet. This is affecting my online business and therefore my livelihood. If I could rate this company with a negative review I definitely would. Please don’t use this company.

Optimum and just like other companies that offer Wifi or Cable. They want their money or you will be shut off. I asked customer service agent that I am going through Hardship and that my wife had 2 surgeries and she is going on the third one in January. I asked for help and that I will be paying late because of it and that I will eventually catch up. So today I called to let them know that I will be paying on Saturday coming up and they said that I don’t qualify. Happy Holidays Optimum. Thank you for your Understanding.

Have been a loyal customer for over 2 yrs and ever since Big Apple Connect took over Optimum Customer Services don’t give care about their customers. Everything is Big Apple Connect. I should’ve stayed with Verizon. They will be losing a customer for sure.

My points got stolen so I called the customer service to report it. The rep that I spoke with was rude and kept talking while I was speaking the same time. I told the rep that I would like to speak with her manager, I was going to complaint about her and the rep made an assumption that I was going to get the points back after speaking with her manager. Encourage the company to provide proper training to the rep.

Hello! I do not normally do things like this but at this point I have already broken down in a waterfall of tears. I have also spoken to many representatives since I moved in July. Moving meant that I no longer needed any internet services. It was all good. Then I was charged $80 in September and I called and it was me forgetting to return the router device. I returned it and had trouble for 2 months trying to get refunded for the $80. Finally in November, having been fed up, I made a dispute with my bank. I am a single mom of 2 kids and am on disability and cannot risk losing money at any cost. So the dispute went through and I got my $80 back FINALLY! All was well with the world and I have moved on since.

I spent hours and numerous calls trying to get correct monthly fee and to get faster internet box installed and working. Was transferred to at least 4 people who all asked me same qualifying questions and could only solve part of problem. They tried to charge me $50 month more than I qualified for.

With what they offer and their set up is from about 20 years ago if not more they need to catch up to the future. None of their equipment is wireless. They want to run all these old cable wires. I give it 2 thumbs down. I wanted a box in one of the bedrooms. They told me I needed to call an electrician to run cable. When they said I just literally went back in time. I will be getting rid of this service ASAP.

Since 10-06-2022, I have been having cable TV going out issues. Have been a customer since 06-20-2003. I have replaced the boxes and still no TV. I have had to use streaming to get anything. Went out again 11-26 and still out. They have no clue and now want me to wait till 12-01-2022 for service. They really are not a good service provider. I probably will have to switch to Fios and see how that service works. They keep rebooting the box remotely and still no channels will come up. They used to be very good and no issues but when there is a problem they cannot fix. I never had to deal with such poor service.

My internet kept disconnecting 8+ times each day the last week. Went thru 3 "upgraded" boxes and tech installing in the last few months. Finally called and disconnected. because I called 1 day past my cycle they are making me pay 1 additional month, even though I don't use their service anymore. The rep and the supervisor I had spoken to about disconnecting NEVER said I'd be billed an additional month. I had told them I wanted service disconnected immediately because I didn't want to get additional charges. I only found out about additional month because in Online chat I asked when am I getting my cancellation email which the supervisor told me I would get. Not only did Optimum not provide the service I've been paying for month to month, the upgraded boxes are useless, and to now have to pay another full month, due to 1 day past cycle is ridiculous.

My cable company was Suddenlink and since Optimum bought out Suddenlink my cable has been the worst... It buffer a great deal which cause the customer to wait for the website you are looking for... This makes the customer very frustrated and it is time-consuming. Also the customer service is no help at all. When I complained about the service they sent a tech out and it is still the same... This company needs to do better or they will be losing a lot of customers when this new company finally takes over this area!

Optimum I am extremely disappointed in this company! I was just disrespected and verbally abused by one of your reps because I called to dispute charges regarding the disconnection of my service. I disconnected the service and returned your equipment 6 DAYS into my billing cycle; Why am I being charged for 24 DAYS that I will not have the service at all?!?! I am beyond livid and if someone doesn't reach out to me in 24 hours I am escalating this to the Better Business Bureau. This is not fair and should be illegal! I should not be paying for a service I DON'T HAVE ACCESS TO. I have been a customer for over two years and this is how you treat your customers?! I demand to be credited the 24 days!!

Optimum is a terrible company, both their services and customer support. I have had internet installed as of 2 weeks ago and it did not work from the moment it was installed. Called for about 13 days and was hung up on consistently. Called from a phone that was not linked to my service and....just like that, someone answered immediately. Set up an IT rep to come to the house and fix the issue. Before the next day the internet works. WTF. It is still not as fast as advertised. The second Verizon is available in my area I am switching. Absolute garbage.

I just signed up for Optimum August 8th 2022 moving into a new home. The initial setup fee was a little hefty $145 but I knew there would be setup fees. I got the 500 mbps internet and my monthly bill is supposed to be $75. My second bill was supposed to be $24.19 because I setup my account in the middle of the month so they were only going to charge me a partial bill. My second bill came to $66 which I was like ok not $24 but sure, my autopay did not work for some reason so I was charged a late fee and my third bill jumped to $245!! I was charged a missed appt fee of $80 for the technician NOT showing up and a late fee. I paid the bill because I didn't realize my autopay wasn't working (which made no sense because I have the auto pay discount on my bill).

Was with this company as a Suddenlink customer. Optimum took over and went from bad to worse. Billing errors and Increases my rate twice… Contacted them with no offer given to return to my rate under Suddenlink. Converted to T-Mobile and called to cancel…. Then they offered huge discounts and had the nerve to make incorrect and false statements about the T-Mobile plan I switched to. Took almost 40 min on phone with “retention” agent to cancel. That person also contradicted customer service to say I had to ship the outdated and pathetic router back to them. I WAS able to take it to local office and return there. Bottom line… they lie!!! Go elsewhere!,

Been waiting since 10/29/22 for a technician to come out to install. It’s 11/18/2022 and still NO internet or tv. Called iO at least 15x to figure out what’s going on. All I keep getting is ”there is an issue with the pole.” I received 3 appts. and out of the 3 only 2 techs showed up. Waited 8 hours 3x just to have the 2 techs tell me there is an issue with the pole. I've seen at least 10 SRO’s come to try to fix the issue and after 3 weeks still nothing. Every single person in my neighborhood has fiber yet for some reason they’re treating my house as if it’s the first time they’ve ever dealt with it.

THIS IS BY FAR THE WORST CABLE COMPANY I HAVE EVER HAD TO DEAL WITH. Internet is on and off all day. I pay for 500 mbps (they do not have gig where I live) and I have never seen it go over 100 mbps. I spend hours on the phone with "tech services" and nothing ever gets accomplished. I tried to get wires at the pole fixed after a truck hit the wire and was told that I may be charged $80 for having a tech come out. Worst of all I ordered an Apple tv from them and was charged twice for 1 Apple tv. I have receipts showing that they charged me twice and the customer service department keeps saying that they do not see it and they can not refund me.

I had very limited service for the last three weeks. I've had to call nearly every day, have had three techs come out, have lost work, and used all my mobile data to establish a hot spot just to make it to conference calls and Zoom meetings. The customer service is awful. I have been hung up on, been told I was being transferred to a supervisor - just to be put back into a queue. I had an appointment arranged from 8am-11am, which I had to rearrange appointments etc to accommodate. At 11:30 am I called as my technician had not arrived, only to find out they moved my appointment to 10am-8pm, without being notified. They had me wait all day and stated if I missed the technician, I would be charged $60.

What a joke, please read all reviews before dealing with this company. I have been trying to call or get a correct number for over an hour. No one will help and then you sit on hold for what seems like an eternity.

On July 9 I got Optimum service for a quoted price of $84.99 a month. A few days later I got the ACP which kicked in in August. That should put my monthly bill at $54.99 a month. I have called Optimum and told the rep each time what I was quoted and what I should be paying. They are charging me $88.35 a month which is more than their quote. The rep I talked to today was unwilling to help me so I asked to speak to a supervisor. Four times I asked. Again the rep was unwilling to connect me to a supervisor. Optimum is using deceptive business practice. I’m going to write letters to the Attorney Generals in Texas and NY, the FFC and the FTC. I’m 68 and living on Social Security and can’t afford to pay $88.35 a month. Nothing but a company full of liars. Don’t trust Optimum or believe anything they say.

My husband decided to try Optimum..To set up services they were supposed to show up a Thursday from 8-11 am, showed up almost at 12, technician took hours until past 5:30. Made holes, left mess all over the house (3 floors) open windows, muddy floors said a supervisor was coming shortly and disappeared. I called later and they sent me a second technician for first thing Monday (8-11 am window) again technician showed up late (arrived at 11:50) to only come say I have to call, there is nothing he could do but make an action call.

Worst customer service ever!!!! How are they in business?? Overpriced and slow internet service. Any new customers out there?? Find another provider. Save yourself!!! Optimum will over charge you, hell they will charge you twice if they can and refuse refund. SAVE YOURSELF LOL!!!!

I only had Optimum for a few months. First off my apartment building lies and said Optimum was the only service provider giving me no choice to make a decision by myself. I WFH so internet is a make or break for my day and my mental health tbh. And without fail every single day my internet would disconnect and I’d have to reconnect and refresh a meeting, an email, a webpage, a slack **. It was infuriating. So I called and tried to cancel my service. It was super weird. I talked to an account manager and when I said no to their counter offers they escalated me to the supervisor. Who battled me about cancelling and I buckle easy so I said okay I’ll try again. And got upgraded to 1Gig. Which wasn’t any better.

For reference, the service I am currently using is the 300mb cable service. Optimum has been my internet provider for years and it's done a decent enough job, but in the past year it's drastically degraded in quality. The connection will be fine some days, and other days it'll be cutting out constantly and fluctuating wildly. It would be bad enough if it just made things less convenient, but I am working remotely and this inconsistency is unacceptable. I've had a technician come in to try and fix the issue and they may replace the modem or some other quick fix, but it hasn't improved much in the long run. If there was a more reliable ISP available at my address with a cable or fiber offering I'd switch immediately, even if it meant paying more.

I have been getting charged multiple fees for services that were not approved by me and I requested for months for them to be cancelled and I still am getting charged. I'VE called twice to speak to managers to help me and 2 customer service reps have raised their voices at me and refused to put a manager on the phone. DO NOT GO WITH OPTIMUM, THEY ARE A SCAM!

This company is terrible for a lot of reasons so I'm going to break my review down into sections.

Optimum/Altice are an outdated ISP from the past century who cannot provide a decent cable or internet service. As an example, despite paying $177 a month for their news channel service and Internet, sometimes I only get 1MB down/0.0MB up. Today they told me they only provide download services. When I first moved to this building (in NJ' gold coast beside Manhattan, NJ's most dense residential area and best served by companies like FIOS etc) we had 750 MB up. They are just a complete and utter joke.

My internet has been intermittent over the last month and half. Despite Optimum’s normal service being ok in Lubbock, this issue is directly related to the input into my home from the service connection on the street. I know this because multiple techs have told me but refuse to fix it. Altogether in trying to resolve this issue, Optimum has missed a total of nine appointments and made another four but the techs refused the fix the issue saying that it wasn’t their job, another team needed to do it.

I purchased the 400mbps service in 2018 and for about $50 a month. After a couple of years I was paying $120 per month with no upgrade of service. I changed to Plateau a couple of weeks ago and when I called Optimum to cancel my service I had to talk to the first agent for 10 minutes then was sent to the "Loyalty Department" where the agent tried to sell me the same service I had just purchased from Plateau for $10 less per month. After I wasted 10 more minutes telling her no thanks I was rudely told that Optimum was still going to charge me another $120 for the next billing period even though I was paid up until Nov 4th. Enjoy that stolen $120 Optimum because you will never get another dime from me and I will tell this story to anyone I hear that is considering your company.

I was lied to about my gift card... I was told I would get 200 dollar gift card, but I only got 50 dollar gift card... The company also told me at first I needed to upgrade because of limited internet and overcharge found out later this was also not true... Customer service has gotten better to deal with since my first month of internet...

Recently after a phone call with Optimum we switched to a 1 gig Altice modem router combo that was supposed to be 10 times faster than our existing setup. From day one it never worked correctly. After a lot of time on phone they sent a technician who stated he had found the problem, an old booster that was on the incoming line (placed there by optimum years earlier). We were told all was fixed. It wasn’t. We were told to get extenders. We did. Still dead spots all over the house and the internet service itself constantly dropped out. Not to mention the speeds were usually a fraction of what they should have been.

I’m a retired military member, a disable veteran and have lived all over the world, and Optimum Internet has to be the worst I’ve ever found. First I was told if I used my credit card to start service and paid for 3 consecutive months I would receive a 100 dollar Visa gift card. That never happened. Second, I’m moving and tried to cancel my service, but was told I was late on a payment and couldn’t speak to customer Service until the past due amount was paid. This included a 49 dollar late fee that brought the balance to 129 dollars and they’re scheduled to bill me again tomorrow, but I want it canceled and can’t because the past due amount isn’t paid. This company is a joke and it’s tragic that they can even operate on the market. Never, and I mean never use their service if you can at all avoid it. They’re a fly-by-night corrupt entity that you should avoid with all your might.

I've had Optimum for about a year. During this time, there's been a service outage lasting a full day every couple weeks. In an attempt to establish a dialogue with the business about potential compensation, I called them and got on the phone with a service rep. By the end of the conversation, I had been yelled at by the representative and refused to give me an opportunity to speak to a supervisor. They did eventually give me $10 dollars as a "customer appreciation" credit, but at that point, it'd been an hour on the phone and had been hung up on as well.

I had an appointment with Optimum today. The technician called me to find out my position. I told the technician that I’m not far from my place, and I will be there in 45 min. He replied, ”call me back when you come back to your place, and I will come fixing your device”. I replied, “no problem, I will.” My appointment is between “8Am to 11Am”, and the technician called me around 8:20 Am. In 45 min, I called back the technician and he didn’t pick up his Phone. I called optimum, the first agent was defending the technician because I told the technician that I wasn’t at home and I will be there in 45 min. So I was mad, and I left the call.

I've had outages now pretty much every day – in the middle of work calls, zoom presentations, etc. – for over two months. Despite paying over $100 per month the service has been utterly awful. They're now being fussy about paying me a refund for that period. Delighted that Verizon Fios has come to my area... I'm switching imminently.

Several problems with shows recorded in the cloud instead of a hard drive in the set-top box. First, there is a significant delay between a command on the remote and the subsequent response of the playback making it near impossible to stop on the desired scene. Second, often have playback stop with a red message popup that reads “please try again later” then restarts after some delay at some point later in the playback having skipped forward. Third, during an internet outage my recordings are not accessible.

As a marketing professional I rarely post negative reviews but this company has pushed me to my absolute limit. I called their company in July and was told they serviced my address. I paid $80 up front for the service then when the tech arrived he told me as soon as I opened the door that he had been to my address before and they did not have service there. He double checked to make sure new connections had not been run, they hadn't. I called their customer service immediately and requested a refund and instructions to return the equipment. The representative was very argumentative and told me it was just an "outage". I spent 30 minutes on the phone trying to explain to him that there were no connections running near my house so an outage had nothing to do with it. He was very condescending so I told him he could send the tech back out. My hope was the tech could help me get the point across.

I was told at the point of sale, the Apple box would give me more options, because I went with only the local channels and one Optimum Mini for one room. The person who sold me, told me the installer would bring it, install it and answer questions. Not true. The installers have nothing to do with the APPLE BOX. Lie number 1. The installer answered some questions and I decided to not with the APPLE BOX. He told me I had to go to the local office to pick it up. Lie number 2. I went to the office and they told me it will be sent. I called customer service and they told me it was already on the way. I told them to cancel and she convinced me to try it out, She would give me three months no charge and if I didn't want it I could bring it back to the office. Lie number 3.

I had an appointment with Optimum to come in to install the internet service on a Saturday. They didn’t come after the appointment window. I called them and they said the system only showed an appointment but no specific time was listed. As a result, the technician was not send to me. However, I had got an confirmation email stating the date and time of the appointment. So I made an appointment for the next Saturday. This time I called one hour before the appointment window to make sure they are sending someone. But no, they said no one will be send because there is no appointment time in their system, which only shows there is an appointment for the day.

We got our internet with Optimum on October 5th 2022. The internet worked for one day and wires that are connected the house are left out on the lawn. Today on October 7th they came and without notifying us kept them inside the lawn and left. Ever since our internet stopped working. I called the customer service number and they gave me an ETA of 14 days. I explained the situation that I WFH and I needed an internet without any delay and they are unable to help. They will give an answer that the issue is escalated. That is it. No emergency response. They have no response through chat as well. They say they escalated it. They expect the customers to be out of the service without an ETA.

Optimum sold me services they couldn't provide along with promised install date of 2-5 days. After 3 weeks, technician finally made it to my house and installed the services, TV, and then said they aren't working and will have to be advised by his supervisor. 48 hours later they said the services are not available in my area. This occurred after I cancelled services with my old provider and was left with no internet and TV. I was also promised a giftcard, which they didn't issue. Customer service is a call center and has not authority to do more than you as a customer can do yourself online. They will sign you up all day long. Then nothing.

I have spent 4 hours with Optimum Customer Service. I have been a longstanding customer and their customer service continues to be poor. When I moved the technician took my old equipment and installed new and now I have to prove he took it before they refund a charge of $421.27! So frustrating! Still no resolution.

The Yankee Red Sox game (where Aaron Judge could have set the HR record) was not on YES Network (Yankee Network) which I pay additional money to Optimum. Instead, all of a sudden the game was on Apple TV which I do not get, This along with the fact that Optimum farmed out most Friday night games to Amazon Prime throughout this entire season (which I also do not get). For years, I paid for YES Network and got all Yankee games (once in a while a game would be on channel 11 WPIX which everyone gets). I called Optimum to complain that I was getting much less games but the cost has gone up so I wanted some sort of credit. I told by Nazeem the supervisor that there would be no discount or credit because this was their policy, Optimum should not be allowed to get away with this. Signed Sean **

I applied for new service on 9/15/22 I was very happy to get an install appointment for 9/17/22. I made sure that I was at home and the installer arrived on time. After completing the inside work I was informed that outside wire work was needed, the service call was being requested and someone would be out to repair the outside wire by the following Monday at the latest. Monday I call customer service, was informed no ticket was in. Created a work request and waited, Wednesday a technician came out and said wire work is needed and said a tech would be out today 9/23/22 still no service and I work from home.

Paid for 1 Gig Internet for over a year, didn't receive 1/10th of that. Kept charging me for a modem I never used and returned every month and charged me for internet service when my internet service was shut off. After all that, 92V operator (Cheryl) told me that would take back all those charges, but only if I stayed with them. I said "So you are going to bill me for services you never delivered if I don't stay?" and the answer was "unfortunately yes, unless you stay with us".

Someone called me from Optimum offering a line for $5 a month on the first year. I believed them and requested two lines for my kids. They said my old IPhone is not good and they can send me new phone for $5 a month for 3 years. I believed them. When my kids checked the phones online, they found that they are very very basic, and they refund to have them. I called Optimum the second day and asked them to cancel the order (24 hours or less). They said I need to wait until I receive my order then send it back. I asked them for a return label and send them back without opening the box. They did not return my $82 that I paid as a start. They charged me $50 restocking fee on each phone and charged me for one month on each line. I tried to speak to managers but no one care and they sent $128 for collection. I paid $210 for nothing and I had to deal with scam from a trustful company. SHAME ON YOU OPTIMUM.

I wish I could give this company 0 stars. They are the absolute worst company to ever deal with in every way. It takes 5+ minutes to get to a human. They turned off my internet resulting in a missed deadline and now I am facing possible termination at my job. I came home at 8 pm to find my internet and all services were turned off because they installed new service in my 2nd home. I was never made aware that services would be terminated after installation. Not a single call, email, letter, nothing. I asked them 20 times to play the recorded call when I requested the additional services at the other house because I know I specifically told the girl that I DID NOT want to cancel anything and I would pay for both accounts and call them when I was ready to deactivate. They won't play the call. I called at 8 pm to see what was going on and their "tech support" told me there was nothing anyone could do until 8 am the following day.

Received an email from Suddenlink/Optimum on July 6th at 6:34pm, stating I was receiving a one-time credit. My bill showed no balance due. I called Suddenlink/Optimum to verify this email and to make sure it was not a scam. I was informed that the email was in fact legit, and I did not owe anything. However, on August 8th, I go to pay my bill and realize I have been charged fee and unpaid balance. I tried the online message center, which was a joke, it is just all automated prompts. When you ask to have a representative call you, the prompt then just keeps asking "How may I help you?", each time you ask for a representative to call you.

I wanted to switch to Verizon Fios and when I called to cancel Optimum I was offered 500 mpbs for 39.99 a month. I was sent a new router and when I went to set it up there were issues that the woman on the phone couldn't resolve. A tech came and told me the router I was sent couldn't handle 500 and to return it to the store and that my old router could be set up for 500. I noticed a week later I still had 300 mpbs so I called Optimum and they said the tech was wrong and he would be written up and I would not be charged for the visit. Well I was charged for the visit and they would not take the charges off my account. I am disgusted and got the runaround.

We moved to our new home about a year and half ago. It has been a nightmare with optimum since. The initial install was a mess (because they used private contractors) nothing worked. I spent months trying to get issues resolved. I'd set appointments and no one would show up (twice) and they have the gall tell you if you're not there they will charge you $80, or once they showed with the wrong work order and "couldn't fix the issue" because it wasn't on that work order.

I had Optimum at my old address for about 10 years. It was Suddenlink at that time. We had some trouble with it going out but nothing like what I'm dealing with now. We bought a house 20 minutes away that needed renovated. We couldn't get a cell signal so we knew we needed phone service. The broadband provider is was Suddenlink. They were already transitioning to Optimum. No landline phone is available so I went online and tried to schedule setting up internet and phone. When the technician arrived I questioned why it says only internet was available. He said they are making improvements. I provided my own router/modem combo.

From the official website of Optimum Mobile, I bought an iPhone 13 along with unlimited plan and paid in full. They provided me an invoice/Order ID: ** on 9/04/22 and a phone number along with a guarantee of a two-day shipment, but when it took longer than a week, I repeatedly contacted customer support and they were informing me that, "We are preparing for shipment" and that they would shortly give me a tracking number. But a week later, I got a call from a representative informing me that, "We were out of stock of the iPhone." I was shocked to learn what this is. I begged him to connect me to a manager or supervisor, but he said he was unable to do so and said, "We will repay you in two days.."

I connected the internet service with Suddenlink before Optimum bought that company. They left a cord on my front yard for almost a month. After two weeks with the service they came to bury the cord but they never connected that cord to the internet instead they left the old cord on my front yard still. I called several times and they keep telling me over and over that they will send somebody and they never did. Later they told me that Optimum bought the company and after blaming suddenlink for the bad service they told me that Optimum will fix the issue, but no one came. So I started calling again, I requested talking to a supervisor and the very rude customer service representative from optimum which told me his name was “Mohamed allí” lol! Hung up to me.

Updated on 09/15/2022: After writing a one-star review of Optimum, I was asked publicly to contact BrandReviews@Alticeusa.com for satisfaction. I asked BrandReviews to confirm it was a valid email address for Altice by verifying the amount of one of my past bills. This they either could not or just chose not to do. They did however ask for my name, address, phone number and account number. I fail to grasp the logic in providing such data to anyone without first verifying they had a valid reason to know the information, nor do I see the sensitivity in revealing what is clearly a useless piece of information of a months-old past bill amount.

Regular lies, awful customer service. If you’re told a price, it’s a scam price and they won’t honor it. Even if you ask them if the price will stay the same. They will lie and say yes and then raise the price any chance they get. I have never changed what cable and internet I receive from them and they have tried changing the price 4 times in 3 years.

I’ve had Optimum for a few months now with little issues until I noticed my bill which is on auto pay jumped up $15 out of nowhere. I looked into why and apparently I got charged for HBO Max. I called customer service and they said there’s a 3 month promotion and then they just start charging you. I was not made aware of this promotion when I signed up and never even used HBO Max through Optimum. I asked if I could get the charge refunded or a credit towards my next bill and was told no but they would cancel it so I don’t get charged again. So I got charged $15 for a service I never knew about and never used and couldn’t get refunded for it. Overall my connection has been good with only two short outages so I can’t really complain there, but getting hit with hidden fees and just being told sorry instead of getting a refund kind of sucks.

Forced to use optimum because of where I live. The internet randomly stops working at times. In the past, when I've called customer service for tech support I was on hold for a long time. Very frustrating since service is not reliable!

Recently, Suddenlink transitioned to Optimum. I have been with suddenlink since May 2022. Never had any issues with internet speeds or outages. This week however, I've had nothing but issues. I'm not sure if it's due to the transition, but my internet has consistently went out at 10 pm to 12 pm the next day. Sometimes it's out until about 5 pm. This started 6 days ago, and there is not reported outages in the area. I request a tech to come out, but the earliest appointment is 4 days away (which is outrageous). I work a lot from home and require internet connection. It's the only provider in my area. The bill also keeps changing. I was told when I set this up bills are due on the 18th. Then in July it moved to the 10th for some reason without my knowledge.

I set up service of my optimum internet on Monday. However, I still am without internet (Saturday). One of their technicians has been out three times and is scheduled to come out again tomorrow. Their customer support has been a joke and completely unhelpful in resolving the issue. This should be massively embarrassing to Optimum yet no one seems to be working very hard to figure out what’s wrong. They have a special investigations team that was supposed to be looking into the problem, evidently they don’t know what they are doing either. Never have I had such a difficult time dealing with any company. They are an internet company that can’t get their own router to provide internet. What an embarrassment.

I decided to call Optimum here in Texas last Thursday to get my wifi set up with them. It is now more than a week later and still no wifi. The technician came out after I called and tried to get it set up. He said he couldn't get a signal and would put in a service request and someone would come out within 48 hours. No one called, no one came out. I call again and they said they would have someone come out mid-week. Then when I call to confirm they said they couldn't find an appointment and to schedule it for Friday! Then someone calls me on Friday saying I needed to set up an appointment and I'm like, "Why? Someone is supposed to be on their way now?"

Very bad experience. My TV and other TV services got disturbed. Technician did not show up to resolve the issue even after frequent follow up calls. Customer service promised that tech will come before 8pm. I canceled my other work. No one showed up. Manager was supposed to call and never called either.

I cancelled service because I was moving. I made the last payment due but since I canceled service, I was owed $70. It's been 3 months now and I still can't get a refund. The service at Optimum over the last 20 years has been terrible especially billing. I am so grateful I don't need to use Optimum anymore.

This is the most sorry and disrespectful company I have EVER had to deal with. My internet has been in and put for the past week with absolutely no fix in sight! I called 7 times this past week and all I hear is do the troubleshooting. It fixes temporarily then back to not working. I finally got a tech support set up for them to call the next morning and they canceled it Saying "there's seems to not be an issue with my service." So I call back to reset up the tech service only to be hung up on by a supervisor. 0/10 on customer service. 0/10 for the service. Do not walk somewhere else run. Also if I could give them 0 stars as a rating I would but sadly I have to give them 1.

I have been a long-time customer of Optimum cable but I am so disappointed in this company I am switching to Verizon Fios. This is my story with Optimum, I got disconnected in error so I called to have this issue resolved. Their customer service is so bad they transferred me to different to department and no one could fix the mistake and they would not send a technician to my house either as they said it was an internal issue. Escalation department called a day later at a time when I was at work. I asked if could call her back in 20 minutes which she said yes, when called the number she called me from that number was not in service. 3 days has passed so I called again and so tired of explaining myself over and over with so many people from different departments, it’s frustrating. I am done with Optimum. I will return their equipment and never again will I ever be a customer of Optimum.

I finally switched to fiber internet, and I wish I'd done it far sooner. I turned my equipment in yesterday, 4 days into the pay period. I'm now told I have to pay for the entire month of service that I literally cannot use because I TURNED IN THE MODEM. The fact that this is legal and there's no recourse is absolutely mind boggling. I regret years of payments to Suddenlink/Altice/Optimum now after having to pay $140 for a month of internet access I can't use because I returned their equipment. Government agencies really need to look into practices like this.

I would like to Thank Rafael (**) for coming back out to reinstall my service, he didn’t have to do it but after his last job, he came back and hooked it up or we had a 3 day wait! Thanks again! This man deserves a raise!

I was a long time customer of Suddenlink, never had any problems until they switched to Optimum. I had paid my bill in full, then five days later, they took the bill out of my bank account again over drafting my bank account and then when I called them they told me that I wasn't even signed up for automatic payments and they STILL took the money out of my account so I would definitely check your banking account statements if you now have Optimum internet.

I went into Suddenlink/Optimum over a month ago to turn in my Tivo box and switch out my router. While there I upgraded my Internet speed. I got home and realized that my telephone service had been disconnected. I returned to the location that said it was still connected and I needed to call support. However when you call my house phone number it says the number is not in service. I have called several times and have been told it is an issue with the phone itself and I needed to purchase a new phone, Again I told them that when you call the number it says not in service. Then I was told a technician needed to come out.

I have been a loyal paying customer for years and years and I accidentally missed a payment last month. Optimum couldn't wait to threaten me with disconnection of services. I find that to be truly amazing that a company that already has a terrible reputation would do that to a very long loyal customer. Optimum always knows how to slump to new lows. I think you need to take a hard look at your business practices and perhaps a gentle reminder would deem more appropriate than a THREAT to disconnect and how much it will cost me to be reconnected.

I have been with Suddenlink for many years. Since they have been bought by Altice then Optimum their customer service is unacceptable. Their associates are outsourced and so rude. Nobody knows what's going on. The local store is of no help. They can't do anything but take returned equipment. I will be looking for companies to switch all my existing services too. So sad that a company of this size lost its quality and standards. Customer service is everything. I have been trying to get bundle prices on upgrading internet to 1 G plus my cellphone line vs Cable, 1 G + cellphone. I am an existing client whose account is on auto pay. This should be easy to look at my account and give me some bundled pricing per my request. This company has huge issues and is not worth wasting your time.

Optimum (aka Suddenlink, aka Altice) has some of the worst service of any company. For years, they were adding an illegal fee called “network enhancement”. That fee is no longer being charged, because there are now numerous class action lawsuits against them. The company is trying desperately to avoid losing, by saying each individual customer must make their own individual claim. They also keep changing their terms of service, in an attempt to avoid litigation.

Optimum refuses to let you set up your internet immediately, even if you have your own equipment, instead making you wait almost a week for no reason. And since they have a monopoly in the region, you have no other options. Their customer support is friendly, but makes you wait on hold forever and is ultimately useless. They cannot figure out how to work around their own brain dead policies, requiring you to wait for and receive a shipment of equipment you don't want or need before you can access the internet, despite that shipment not yet even being sent. They will transfer you endlessly between departments so you can repeatedly explain the problem, but still get no help.

I guess Optimum gets a whole lot of complaints. This has been going on for months my phone, internet and, TV. have been on and off for many hours every day. I have called many times can't even say how many unplugged and plugged in the modem 100s of times or more. I do my business on the internet and use my phone and because of this horrible service I have been losing money for months. When I call and finally get someone all they say is I am sorry and it takes me nowhere. A tech came out many times and can't find the problem so closes the ticket. Said Someone will check outside and closes the ticket and says it's fixed. This Company has turned into a scam. And I am hoping we have another provider in my area soon.

Be very careful of your payments. I always like to overpay because their prices are SO high it takes the shock out. I sent them a CHECK on April 23rd for 130.00. It never got cashed so I sent them another, actually for 140.00 just to be ahead. I never stopped payment on the check because I figured the worst that could happen is, they cash it and I get a credit. Never expecting it to be cashed, it was cashed on June 24th. I saw it on my bank statement. It was a hard copy check, but they cashed it electronically which is WRONG. I went to my bank and they agreed. Because they cashed it inappropriately, he was able to give me all the documentation. I have been calling them since June 27th. I was told that the one person would handle it, I was told 3 days expedited, I was told 5 days, I spoke to customer service reps. I spoke to a Supervisor who said SHE would call within 24 hours. I gave them all the information.

This company service sucks, their customer service is horrible, you go through hell to be able to hold on someone to talk to, and if you can get one, nothing worth than their customer service. I had canceled my phone and TV service many times with them, and it seemed to be Still being charged because they didn't cancel it when I requested it. They schedule you for a service at certain time, and here they reschedule it without asking or letting you know, and try to convince you that you are scheduled for different time and make you sound like a fool who doesn't know what he's talking about. Worst company ever, and they take advantage of them being the only company serving your area. I don't suggest them to my enemy, and can't wait to have other servicing company around.

So, I get a call from numerous people informing me that all emails being sent to my Optimum addresses have been blocked. They just are not reaching me. So I have no way of knowing who is emailing me because they would have to call or text me to let me know their email bounced back to them. I call optimum and explain the situation, hoping for a quick fix. The first three people I talk to are all answering from some call center with a bad connection and a lot of noise in the back. No one could help.

When I decided to switch from Cablevision/Optimum as my Cable TV provider to Dish Network, I called Optimum to inform them and cancel my service. I was told by the representative on the phone that I needed to keep paying at least for Optimum “basic” cable service otherwise I would not receive the basic channels like ABC, NBC, CBS, etc. I stupidly believed them. It’s now 4+ years later and, after doing a home renovation that requires me to disconnect and reconnect cables, it finally dawned on me that disconnecting from Optimum does not impact my Cable TV service. (I have also been buying Internet and landline phone from Optimum over all these years). I called Dish to confirm that they provide all the channels. Then I called Optimum. Those people couldn’t care less. They conned me out of approximately $1500 over a 4 year period.

Optimum is the worst company I have ever had hands down! I had trouble with them from the first week with them. A tree went down up the block from me and I kept trying to report it, but every time I received the same answer from different people "There's no reported black out in your area." I can only imagine how many of my neighbors were trying to report it. They sent someone to my house upon request, and finally there was an outage reported. So only company employees can report outages.

I paid 387.00 because my line got disconnected. I call and and paid what I owe but Optimum refused to put service back. They wanted me to paid 209.00 on top of 387.00 that I just paid. It's a horrible service. Don’t recommend no one to due for their business.

We supposedly have the highest internet speed available but this does not prevent us from having the worst internet experience. Their internet keeps going on and off. Every time I have to refresh the browser and then wait for 5-15 minutes for the page to reload. When we place a call to them they always conveniently cannot locate the phone number associated to the account. When they finally do, they want you to reset their modem. I never had this problem with Spectrum internet. I just wish they had services in this area.

OPtimum business are unprofessional staff especially person Name Chris and his ID **. He provide it with unprofessional customer service about my question on billing and why went up $80 just like that, when I asked him, "Can I speak with your supervisor" he refused then I asked him, "Let me talk to someone else who can explained to me about it," his words was, "This is the new bill now and you have to deal with it." On top of that put me on hold for over 1/2 hr every time I asked him to talk his supervisor. If someone from Optimum mgmt can call me really appreciate it.

I have had Optimum for approximately three years now. They are at my house every few weeks. No joke. Nothing is ever working. I have cable tv, Internet, and home phone with them. If there was another cable co I could go to I would pay double but there isn’t. I make appointments, I wait for them, take off time from work and they never show or call. I’m so disgusted and wish another option. I have never been reimbursed for anything. When the guys didn’t show up for an appointment they actually said I wasn’t home and optimum charged me $80 for not being there! I reached to a supervisor which was completely just as inept as the rest of the staff there. She never called me back as promised and never took the $80 off my bill.

Service is mediocre and I'm trying to let that slide, but getting the gift card promotion is even worse. Basically signed up in Nov 2021 and it still was not delivered. It is now nearly end of June 2022. "It is out of our hands" they say and I have to contact the gift card vendor. The vendor calls you with a blocked number and who will answer calls from a blocked number?? Terrible experience all around.

I run a medical/surgical facility, Optimum is our internet provider. I do not suggest them for a business. Home, maybe. Definitely not business. They are incredibly unreliable. We have been struggling for over a month now, and keep getting the run-around. When you ask for a tech to come out, they send some outside company who do not speak English nor do they know what they are doing because there is a language barrier. They make everything worse, while thinking they fixed it, and then leave.

We have internet outage from more than 32 hours, whenever we discuss with Optimum customer cares they mentioned it’s backend issue and issue will resolve in next 30 min. It’s frustrating service. If you have choice then please go with other internet services provider.

The service sucked, I would call to complain constantly, no change and no technician was sent (I work from home & the internet would go out in middle of the day). $200 gift card that I was supposed to receive, fought with them for 5 months. To cancel? THE WORST. Still waiting on a refund regarding overcharging my account. I’m disputing the charges with my bank at the moment. Customer service had me hours on end and did not resolve the issues regarding the billing, I even had to report a few for being rude and sarcastic. Forget escalating the situation, they even hang up on you after being transferred a few times because they can’t even get that right.

This company refuses to take responsibility for their own errors. They are a million dollar company and yet they were their Penny Pinchers. They won't take a partial payment and restore service. They won't listen. They won't pull phone calls from the past with recordings to prove the customer is correct. They won't listen. They do a lot of, "I'm so sorry" and try to get you off the phone and they're full of garbage. It's disgusting. It's absolutely disgusting. They make me sick to my stomach.

I run a few businesses for years. Was on auto pay and the bills would be mailed to my corporate office in another state. I had to change the bank and now if you have auto pay you cannot get the bills mailed! They have to be emailed. I explained to Optimum that they need to be mailed and yet they cannot do not. You would think they would accommodate their customers that pay on time and yet they do not care. I also had entered the new bank account in January, yet they kept taking the money out of the old bank. Took me 5 months to get them to stop. Their prices are insane and the service is so bad. They know the people need internet so they do not care what we think. I am go glad I do not have them at home. HORRIBLE.

The actual service wasn't all that bad but I get a better service and price elsewhere and called to cancel my service. My gosh! I closed on my house faster than it took for me to cancel service with them. First 2 service agents disconnected the call after hearing why I was calling. Finally on my 3rd attempt they bounced me from department to department each one trying to convince me to stay with them. Over and over I said no thank you and they wouldn't stop. "I'll give you this promotion" or that promotion and would not listen to me saying I'm not interested. When all was said and done the phone call took 42 minutes to complete the cancellation. Don't start with them. There are better services out there and you will pull any hair you have let on your head out if you try to cancel the service.

Optimum always does these annoying 1 year promos, so every year I have to call to get the price I'm already paying. This year they said they will give an increase in speed for the same price. I wanted to just keep my speed for cheaper price, but they insisted. Techs come install and leave before it's fully connected. Says I'll be good to go in twenty minutes. Modem never connects I have to spend over an hour on the phone with a completely clueless customer service agent. Says it's my fault and I have to pay to have a technician come out. Now I'm stuck with no internet till they arrive and if it's not the equipment I have to pay them for not having Internet at their insistence of an upgrade I didn't want or need. All because they can't just charge you one price as a loyal customer but play stupid games with one year promotions every year.

After hiking the rate double to the promotional rate and getting subpar internet service I decided to switch service, little did I know that Optimum uses all tricks in the book to suck out money from you. When I canceled I was told that a technician will come by to pick up the modem. Something that never happened, sometime later I received a $100 bill with no explanation on it, but I couldn't sign in to my account because I was not a customer any longer so my bills are not available for me to see. And then I see that there was a charge on card for the $100. Before I had a chance to call the company I received a collection letter for the same $100, now Optimum cannot explain why I being charged and put through collections for something that is paid. Corp will make it hard for you to comply with their rules so most people will end up paying those small fees. WHAT A SCAM.

I am a 78-year-old disabled female on SSI and all I have is my TV & Internet for enjoyment. Optimum gives me 15 channels (My Amazon $10.00) antenna gives me more stations, but I need the DVR because some of my shows are on late and I need to tape them. I pay close to $99.00 and I have to pay $10.00 for 200 speed, which I did not order, but I was told I had to have it. I am not a game player, and I don't need that speed, I only check email & pay bills. Every month my bill goes up and they tell me it's taxes. Right now, I am fighting with them to get the ACP program of which I am qualified. This has been going on since 2/10/22. It's a shame what they do to the disabled elderly. They have absolutely no empathy, I feel the older you get the more advantage they take of you. I am trying to get another company because I am so tired of explaining things to them, everyone has a different story and none to my advantage. They will probably punish me in some way because of this review.

The woman was LESS THAN helpful, attempted to get Antsy with me and received the same energy she gave to me! She appeared to be annoyed with my questioning, didn't have my account in front of her- which she admitted to-was NOT knowledgeable and tried to offer me a "Promotion!" The "Promotion" would take me back to 11/30/21 (see attachment 1) when I was dropped from the ACP (Affordable Connectivity Program) and to top it off... the channels I had WILL NOT BE added back which means I will have basic tv which I had already requested on 4/30/22 (see attachment 2)! She said I was dropped from ACP in June and I told her, No...it was in November 2021(see attachment 1)!!

Over three hours on a Friday evening! And still my cable is not working! They gave me a new box two Weeks ago which is defective, they sent me a new one and it is over three hours and this issue is still not resolved! And yet they charge a fortune for this ridiculous company! And nobody's accountable there it's disgusting and disgraceful

On April 11, 2022, I returned a qty of 5pcs to the Optimum Store located in Elizabeth, NJ. I started receiving calls from a collection agency approximately a week later, which prompted my call to customer service on April 23, 2022. During the automated call, the automated system stated that I owed $228.19. After providing the necessary info to verify my account, I explained what the automated system said and asked if I had a balance on my account. The rep (I think his name was Justin) informed me that I didn’t have any other charges on my account and it is due to the merchandise that has not been updated on the account.

For months now I get notices on the TV that a channel is not available. It is the Network stations. CBS, NBC, ABC. I have reached out numerous times. I am told to reboot. I do... Then they come to the house. Find nothing wrong. They cannot figure it out. Every time I call they make me go thru the same process that never fixes it. When I ask for a discount I get a couple of dollars off 1 bill but have a reoccurring issue. If you call you are on hold forever,..if you try to message.. they are confused. I want to switch services but have no other option. I pay in excess of 200.00 month for the worst TV experience. I just get someone overseas who I cannot understand and does nothing to help. If you have another option for service...TAKE IT.

It has been a nightmare having Optimum service. Technicians have been to my home a dozen times, they say the issue is fixed and it never, EVER is. I have to call again, wait in the 3 hour window and the same problem keeps happening with confident assurances from Optimum that it's fixed. The problem is they have a monopoly; I have no other choice for Internet service so why should I get good service? If you have any other choice, take it! I would drop Optimum in a second if I could.

Optimum had a promotion of a $200 gift card for switching- but I never got it. When I called in to ask - they tell me I paid first month’s bill late and that disqualified me for the promotion - they couldn’t tell me when or how the bill was sent. Let’s say they did send the bill properly and I missed it - you would expect some penalty and/or interest - not use that excuse to keep the $200/-. Clearly shows where their priorities lie - use whatever crooked methods you can to cheat customers - suggest being careful with them.

Updated on 06/27/2022: Update to my last review. Signed up in December. Was told I would receive a 300 gift card after 3 months. Never received the card. All I got is a bunch of people wasting my time telling me they are going to look into it. We are almost in July and still I’m getting the runaround. Terrible customer service. And the best part is after this review there will be a message under it form their resolution department to make it look like they are trying to resolve the issue.

This is the worst customer service I’ve ever seen. I was on hold for 40 min to talk with someone only to be put on hold for another 40 minutes. I’ve been a customer for over 10 years and my bill has gone up to almost 300 per month and I’m calling for technical support because my internet drops every day. If someone doesn’t call me back soon I’m going to repost this on every internet site I can. I wish Verizon was an option out here.

From beginning to end Optimum it's been a nightmare. If you have the chance choose any other service provider please do so. As their lack of interest for customer and poor quality internet is a real problem and they don't care until you escalate matters into the Better Business Bureau.

They charged for thing in the most confusing way possible and don't offer any recourse when there is an issue. I was charged for a service tech to come out to fix a box of theirs that wasn't working. Before this, I tried to fix it over the phone and the service rep assured me I wouldn't be charged to the tech since it was their equipment and their problem. Then I was charge $80 with no recourse. I do not recommend, go with anyone else.

I called 6 times today alone and got nothing resolved. Instead I was greeted, "Oh yes we can help", which lead me to become frustrated and angry, that caused an anxiety flare. I switched carriers, oh big, big mistake. They never ported my number from another and canceled the port giving me a new number. Nope that's not what was promised. The phone choice was limited. I chose a 13a ok well it won't make and receive calls. No service at all. It's T mobile. The worst in the country for coverage. They advertise best coverage, but do not believe it. The Customer service agent wanted me to buy additional lines to port my old number again. Excuse me I can't get service now why spend more, "Well you can get a refund". What I say? "I'm done talking. Get me a supervisor," oh no that was unheard of. I have wasted 8:30 am to 11:30 so far and not one thing accomplished.

Was a paying customer for 10+ years and can reliably say the customer service experience has been consistently inconsistent over the years. By this I mean, I'd call one operator about a billing or service issue, get disconnected or experience inaction, and then call again only to reach a different operator who contradicts what the previous operator says.

Optimum used to be the best. I paid a premium for this service. For months my internet and phone would disconnect, sometimes for days. 6 different techs came to my home giving me different excuses as to why they couldn't fix my problem. I spent countless hours on the phone with customer service and support. I asked for a refund for the months of interrupted service, they said I had to send an envelope with a request for a refund. Imagine an ISP requiring you to do this. Well I'm done with Optimum and have found another service provider that may not be as fast but actually stays on 24/7. They even cut off my email, good thing I already transferred my emails. Sad ending to a once solid ISP. They seem to not really care and hope you just deal with the poor service. Good luck to those that stick with them.

This by far is the worst mobile company I have dealt with. Customer Service is horrible and no one really helps. I have been calling for two weeks now and have not had anyone help me to get my internet working. I regret doing the switch.

Optimum has THE WORST, I repeat THE WORST customer service and are in the business of ripping their customers off. They have been charging my mother, a senior on a fixed income for an extra cable box for 13 MONTHS even after I called to fix it back in February of 2021 as soon as I saw the error. Despite providing the return label, they couldn't see they received the box and accused us of not returning it. I had to provide them with proof of return MULTIPLE TIMES. They allegedly Escalated the matter and yet I received no calls back from a manager.

The company credited my account. Balance is now zero.

The worst company ever, customer service, if you can call it that, just hangs up on you. The only reason I'm forced to continue with them is because they have a complete monopoly in my area. For the second time in less than two years, their terrible rigid outdated systems randomly decides that I'm moving and disconnects my service. It takes days to get it back, days of utter frustration and stress. Unbelievable that we as consumers seems completely defenseless against their mistreatment.

If you are able to choose another service provider - choose practically anyone BESIDES Optimum. There are more hidden fees that you care to admit. In addition, the internet service is terrible and the customer service even worse. Communications are sent "from" Optimum with incorrect information and they have no record of the communications or no explanation for them. Try calling -- you will get transferred through a multitude of departments since no one knows how to help or has the capacity to do so. Only call them if you want to make your life less happy than it is.

The service they offer is horrible -the customer service is extremely horrible & hard to speak with & terrible language barrier. Hardly anyone speaks English. Their billing practice is extremely fraudulent. When you disconnect they tell you it’s disconnected then you return the equipment..THEN they send you a message telling by the way you still need to pay for the rest of the month or next billing cycle even though you don’t have the service or equipment.

I signed up for a 1 Gig Internet at $69.99/month with no long term contract. However, when I cancelled their service, they send me a bill for $226.71. When I called them as to why I was being billed this much, they just said that’s the amount I have to pay. This is ridiculous and their billing practice should be looked into by the authorities because it’s simply wrong. If you are thinking to sign up with Optimum, I strongly suggest that you think again because this company simply does not care about their customers. All they care about is making money no matter what it takes.

Got promised a free year of unlimited data, got home and had 1GB. When upgrading to what I was promised got charged $70, with an overdraft fee that customer service said they won’t cover. And won’t get the $70 back till the 6th (27th when I talked to them).

I returned the cable equipment, asked about any over/under amount at the return counter and told nothing was over/under. Imagine my surprise when instead of a refund check I received a debit card. Now I'm stuck fussing through some no-name website asking to cash out the debit card.

I am currently using Optimum Internet service. I wanted to switch to a different internet provider last month due to the constantly increasing bills and called Optimum customer service to disconnect the internet service on 2/28/2022. During the conversation, I was offered a better promotional price, approximately $40 monthly balance for the same internet speed with additional $5 discount if I sign up for auto-payment. Since the offer was similar to the new provider, I decided to stay with Optimum, set up the auto-payment over the phone, and was informed that new balance will be applied to March bill. However, I noticed that there was no adjustment on my bill.