Optimum Reviews

Worst customer service ever!!!! How are they in business?? Overpriced and slow internet service. Any new customers out there?? Find another provider. Save yourself!!! Optimum will over charge you, hell they will charge you twice if they can and refuse refund. SAVE YOURSELF LOL!!!!

I only had Optimum for a few months. First off my apartment building lies and said Optimum was the only service provider giving me no choice to make a decision by myself. I WFH so internet is a make or break for my day and my mental health tbh. And without fail every single day my internet would disconnect and I’d have to reconnect and refresh a meeting, an email, a webpage, a slack **. It was infuriating. So I called and tried to cancel my service. It was super weird. I talked to an account manager and when I said no to their counter offers they escalated me to the supervisor. Who battled me about cancelling and I buckle easy so I said okay I’ll try again. And got upgraded to 1Gig. Which wasn’t any better.

For reference, the service I am currently using is the 300mb cable service. Optimum has been my internet provider for years and it's done a decent enough job, but in the past year it's drastically degraded in quality. The connection will be fine some days, and other days it'll be cutting out constantly and fluctuating wildly. It would be bad enough if it just made things less convenient, but I am working remotely and this inconsistency is unacceptable. I've had a technician come in to try and fix the issue and they may replace the modem or some other quick fix, but it hasn't improved much in the long run. If there was a more reliable ISP available at my address with a cable or fiber offering I'd switch immediately, even if it meant paying more.

I have been getting charged multiple fees for services that were not approved by me and I requested for months for them to be cancelled and I still am getting charged. I'VE called twice to speak to managers to help me and 2 customer service reps have raised their voices at me and refused to put a manager on the phone. DO NOT GO WITH OPTIMUM, THEY ARE A SCAM!

This company is terrible for a lot of reasons so I'm going to break my review down into sections.

Optimum/Altice are an outdated ISP from the past century who cannot provide a decent cable or internet service. As an example, despite paying $177 a month for their news channel service and Internet, sometimes I only get 1MB down/0.0MB up. Today they told me they only provide download services. When I first moved to this building (in NJ' gold coast beside Manhattan, NJ's most dense residential area and best served by companies like FIOS etc) we had 750 MB up. They are just a complete and utter joke.

My internet has been intermittent over the last month and half. Despite Optimum’s normal service being ok in Lubbock, this issue is directly related to the input into my home from the service connection on the street. I know this because multiple techs have told me but refuse to fix it. Altogether in trying to resolve this issue, Optimum has missed a total of nine appointments and made another four but the techs refused the fix the issue saying that it wasn’t their job, another team needed to do it.

I purchased the 400mbps service in 2018 and for about $50 a month. After a couple of years I was paying $120 per month with no upgrade of service. I changed to Plateau a couple of weeks ago and when I called Optimum to cancel my service I had to talk to the first agent for 10 minutes then was sent to the "Loyalty Department" where the agent tried to sell me the same service I had just purchased from Plateau for $10 less per month. After I wasted 10 more minutes telling her no thanks I was rudely told that Optimum was still going to charge me another $120 for the next billing period even though I was paid up until Nov 4th. Enjoy that stolen $120 Optimum because you will never get another dime from me and I will tell this story to anyone I hear that is considering your company.

I was lied to about my gift card... I was told I would get 200 dollar gift card, but I only got 50 dollar gift card... The company also told me at first I needed to upgrade because of limited internet and overcharge found out later this was also not true... Customer service has gotten better to deal with since my first month of internet...

Recently after a phone call with Optimum we switched to a 1 gig Altice modem router combo that was supposed to be 10 times faster than our existing setup. From day one it never worked correctly. After a lot of time on phone they sent a technician who stated he had found the problem, an old booster that was on the incoming line (placed there by optimum years earlier). We were told all was fixed. It wasn’t. We were told to get extenders. We did. Still dead spots all over the house and the internet service itself constantly dropped out. Not to mention the speeds were usually a fraction of what they should have been.

I’m a retired military member, a disable veteran and have lived all over the world, and Optimum Internet has to be the worst I’ve ever found. First I was told if I used my credit card to start service and paid for 3 consecutive months I would receive a 100 dollar Visa gift card. That never happened. Second, I’m moving and tried to cancel my service, but was told I was late on a payment and couldn’t speak to customer Service until the past due amount was paid. This included a 49 dollar late fee that brought the balance to 129 dollars and they’re scheduled to bill me again tomorrow, but I want it canceled and can’t because the past due amount isn’t paid. This company is a joke and it’s tragic that they can even operate on the market. Never, and I mean never use their service if you can at all avoid it. They’re a fly-by-night corrupt entity that you should avoid with all your might.

I've had Optimum for about a year. During this time, there's been a service outage lasting a full day every couple weeks. In an attempt to establish a dialogue with the business about potential compensation, I called them and got on the phone with a service rep. By the end of the conversation, I had been yelled at by the representative and refused to give me an opportunity to speak to a supervisor. They did eventually give me $10 dollars as a "customer appreciation" credit, but at that point, it'd been an hour on the phone and had been hung up on as well.

I had an appointment with Optimum today. The technician called me to find out my position. I told the technician that I’m not far from my place, and I will be there in 45 min. He replied, ”call me back when you come back to your place, and I will come fixing your device”. I replied, “no problem, I will.” My appointment is between “8Am to 11Am”, and the technician called me around 8:20 Am. In 45 min, I called back the technician and he didn’t pick up his Phone. I called optimum, the first agent was defending the technician because I told the technician that I wasn’t at home and I will be there in 45 min. So I was mad, and I left the call.

I've had outages now pretty much every day – in the middle of work calls, zoom presentations, etc. – for over two months. Despite paying over $100 per month the service has been utterly awful. They're now being fussy about paying me a refund for that period. Delighted that Verizon Fios has come to my area... I'm switching imminently.

Several problems with shows recorded in the cloud instead of a hard drive in the set-top box. First, there is a significant delay between a command on the remote and the subsequent response of the playback making it near impossible to stop on the desired scene. Second, often have playback stop with a red message popup that reads “please try again later” then restarts after some delay at some point later in the playback having skipped forward. Third, during an internet outage my recordings are not accessible.

As a marketing professional I rarely post negative reviews but this company has pushed me to my absolute limit. I called their company in July and was told they serviced my address. I paid $80 up front for the service then when the tech arrived he told me as soon as I opened the door that he had been to my address before and they did not have service there. He double checked to make sure new connections had not been run, they hadn't. I called their customer service immediately and requested a refund and instructions to return the equipment. The representative was very argumentative and told me it was just an "outage". I spent 30 minutes on the phone trying to explain to him that there were no connections running near my house so an outage had nothing to do with it. He was very condescending so I told him he could send the tech back out. My hope was the tech could help me get the point across.

I was told at the point of sale, the Apple box would give me more options, because I went with only the local channels and one Optimum Mini for one room. The person who sold me, told me the installer would bring it, install it and answer questions. Not true. The installers have nothing to do with the APPLE BOX. Lie number 1. The installer answered some questions and I decided to not with the APPLE BOX. He told me I had to go to the local office to pick it up. Lie number 2. I went to the office and they told me it will be sent. I called customer service and they told me it was already on the way. I told them to cancel and she convinced me to try it out, She would give me three months no charge and if I didn't want it I could bring it back to the office. Lie number 3.

I had an appointment with Optimum to come in to install the internet service on a Saturday. They didn’t come after the appointment window. I called them and they said the system only showed an appointment but no specific time was listed. As a result, the technician was not send to me. However, I had got an confirmation email stating the date and time of the appointment. So I made an appointment for the next Saturday. This time I called one hour before the appointment window to make sure they are sending someone. But no, they said no one will be send because there is no appointment time in their system, which only shows there is an appointment for the day.

We got our internet with Optimum on October 5th 2022. The internet worked for one day and wires that are connected the house are left out on the lawn. Today on October 7th they came and without notifying us kept them inside the lawn and left. Ever since our internet stopped working. I called the customer service number and they gave me an ETA of 14 days. I explained the situation that I WFH and I needed an internet without any delay and they are unable to help. They will give an answer that the issue is escalated. That is it. No emergency response. They have no response through chat as well. They say they escalated it. They expect the customers to be out of the service without an ETA.

Optimum sold me services they couldn't provide along with promised install date of 2-5 days. After 3 weeks, technician finally made it to my house and installed the services, TV, and then said they aren't working and will have to be advised by his supervisor. 48 hours later they said the services are not available in my area. This occurred after I cancelled services with my old provider and was left with no internet and TV. I was also promised a giftcard, which they didn't issue. Customer service is a call center and has not authority to do more than you as a customer can do yourself online. They will sign you up all day long. Then nothing.

I have spent 4 hours with Optimum Customer Service. I have been a longstanding customer and their customer service continues to be poor. When I moved the technician took my old equipment and installed new and now I have to prove he took it before they refund a charge of $421.27! So frustrating! Still no resolution.

The Yankee Red Sox game (where Aaron Judge could have set the HR record) was not on YES Network (Yankee Network) which I pay additional money to Optimum. Instead, all of a sudden the game was on Apple TV which I do not get, This along with the fact that Optimum farmed out most Friday night games to Amazon Prime throughout this entire season (which I also do not get). For years, I paid for YES Network and got all Yankee games (once in a while a game would be on channel 11 WPIX which everyone gets). I called Optimum to complain that I was getting much less games but the cost has gone up so I wanted some sort of credit. I told by Nazeem the supervisor that there would be no discount or credit because this was their policy, Optimum should not be allowed to get away with this. Signed Sean **

I applied for new service on 9/15/22 I was very happy to get an install appointment for 9/17/22. I made sure that I was at home and the installer arrived on time. After completing the inside work I was informed that outside wire work was needed, the service call was being requested and someone would be out to repair the outside wire by the following Monday at the latest. Monday I call customer service, was informed no ticket was in. Created a work request and waited, Wednesday a technician came out and said wire work is needed and said a tech would be out today 9/23/22 still no service and I work from home.

Paid for 1 Gig Internet for over a year, didn't receive 1/10th of that. Kept charging me for a modem I never used and returned every month and charged me for internet service when my internet service was shut off. After all that, 92V operator (Cheryl) told me that would take back all those charges, but only if I stayed with them. I said "So you are going to bill me for services you never delivered if I don't stay?" and the answer was "unfortunately yes, unless you stay with us".

Someone called me from Optimum offering a line for $5 a month on the first year. I believed them and requested two lines for my kids. They said my old IPhone is not good and they can send me new phone for $5 a month for 3 years. I believed them. When my kids checked the phones online, they found that they are very very basic, and they refund to have them. I called Optimum the second day and asked them to cancel the order (24 hours or less). They said I need to wait until I receive my order then send it back. I asked them for a return label and send them back without opening the box. They did not return my $82 that I paid as a start. They charged me $50 restocking fee on each phone and charged me for one month on each line. I tried to speak to managers but no one care and they sent $128 for collection. I paid $210 for nothing and I had to deal with scam from a trustful company. SHAME ON YOU OPTIMUM.

I wish I could give this company 0 stars. They are the absolute worst company to ever deal with in every way. It takes 5+ minutes to get to a human. They turned off my internet resulting in a missed deadline and now I am facing possible termination at my job. I came home at 8 pm to find my internet and all services were turned off because they installed new service in my 2nd home. I was never made aware that services would be terminated after installation. Not a single call, email, letter, nothing. I asked them 20 times to play the recorded call when I requested the additional services at the other house because I know I specifically told the girl that I DID NOT want to cancel anything and I would pay for both accounts and call them when I was ready to deactivate. They won't play the call. I called at 8 pm to see what was going on and their "tech support" told me there was nothing anyone could do until 8 am the following day.

Received an email from Suddenlink/Optimum on July 6th at 6:34pm, stating I was receiving a one-time credit. My bill showed no balance due. I called Suddenlink/Optimum to verify this email and to make sure it was not a scam. I was informed that the email was in fact legit, and I did not owe anything. However, on August 8th, I go to pay my bill and realize I have been charged fee and unpaid balance. I tried the online message center, which was a joke, it is just all automated prompts. When you ask to have a representative call you, the prompt then just keeps asking "How may I help you?", each time you ask for a representative to call you.

I wanted to switch to Verizon Fios and when I called to cancel Optimum I was offered 500 mpbs for 39.99 a month. I was sent a new router and when I went to set it up there were issues that the woman on the phone couldn't resolve. A tech came and told me the router I was sent couldn't handle 500 and to return it to the store and that my old router could be set up for 500. I noticed a week later I still had 300 mpbs so I called Optimum and they said the tech was wrong and he would be written up and I would not be charged for the visit. Well I was charged for the visit and they would not take the charges off my account. I am disgusted and got the runaround.

We moved to our new home about a year and half ago. It has been a nightmare with optimum since. The initial install was a mess (because they used private contractors) nothing worked. I spent months trying to get issues resolved. I'd set appointments and no one would show up (twice) and they have the gall tell you if you're not there they will charge you $80, or once they showed with the wrong work order and "couldn't fix the issue" because it wasn't on that work order.

I had Optimum at my old address for about 10 years. It was Suddenlink at that time. We had some trouble with it going out but nothing like what I'm dealing with now. We bought a house 20 minutes away that needed renovated. We couldn't get a cell signal so we knew we needed phone service. The broadband provider is was Suddenlink. They were already transitioning to Optimum. No landline phone is available so I went online and tried to schedule setting up internet and phone. When the technician arrived I questioned why it says only internet was available. He said they are making improvements. I provided my own router/modem combo.

From the official website of Optimum Mobile, I bought an iPhone 13 along with unlimited plan and paid in full. They provided me an invoice/Order ID: ** on 9/04/22 and a phone number along with a guarantee of a two-day shipment, but when it took longer than a week, I repeatedly contacted customer support and they were informing me that, "We are preparing for shipment" and that they would shortly give me a tracking number. But a week later, I got a call from a representative informing me that, "We were out of stock of the iPhone." I was shocked to learn what this is. I begged him to connect me to a manager or supervisor, but he said he was unable to do so and said, "We will repay you in two days.."

I connected the internet service with Suddenlink before Optimum bought that company. They left a cord on my front yard for almost a month. After two weeks with the service they came to bury the cord but they never connected that cord to the internet instead they left the old cord on my front yard still. I called several times and they keep telling me over and over that they will send somebody and they never did. Later they told me that Optimum bought the company and after blaming suddenlink for the bad service they told me that Optimum will fix the issue, but no one came. So I started calling again, I requested talking to a supervisor and the very rude customer service representative from optimum which told me his name was “Mohamed allí” lol! Hung up to me.

Updated on 09/15/2022: After writing a one-star review of Optimum, I was asked publicly to contact BrandReviews@Alticeusa.com for satisfaction. I asked BrandReviews to confirm it was a valid email address for Altice by verifying the amount of one of my past bills. This they either could not or just chose not to do. They did however ask for my name, address, phone number and account number. I fail to grasp the logic in providing such data to anyone without first verifying they had a valid reason to know the information, nor do I see the sensitivity in revealing what is clearly a useless piece of information of a months-old past bill amount.

Regular lies, awful customer service. If you’re told a price, it’s a scam price and they won’t honor it. Even if you ask them if the price will stay the same. They will lie and say yes and then raise the price any chance they get. I have never changed what cable and internet I receive from them and they have tried changing the price 4 times in 3 years.

I’ve had Optimum for a few months now with little issues until I noticed my bill which is on auto pay jumped up $15 out of nowhere. I looked into why and apparently I got charged for HBO Max. I called customer service and they said there’s a 3 month promotion and then they just start charging you. I was not made aware of this promotion when I signed up and never even used HBO Max through Optimum. I asked if I could get the charge refunded or a credit towards my next bill and was told no but they would cancel it so I don’t get charged again. So I got charged $15 for a service I never knew about and never used and couldn’t get refunded for it. Overall my connection has been good with only two short outages so I can’t really complain there, but getting hit with hidden fees and just being told sorry instead of getting a refund kind of sucks.

Forced to use optimum because of where I live. The internet randomly stops working at times. In the past, when I've called customer service for tech support I was on hold for a long time. Very frustrating since service is not reliable!

Recently, Suddenlink transitioned to Optimum. I have been with suddenlink since May 2022. Never had any issues with internet speeds or outages. This week however, I've had nothing but issues. I'm not sure if it's due to the transition, but my internet has consistently went out at 10 pm to 12 pm the next day. Sometimes it's out until about 5 pm. This started 6 days ago, and there is not reported outages in the area. I request a tech to come out, but the earliest appointment is 4 days away (which is outrageous). I work a lot from home and require internet connection. It's the only provider in my area. The bill also keeps changing. I was told when I set this up bills are due on the 18th. Then in July it moved to the 10th for some reason without my knowledge.

I set up service of my optimum internet on Monday. However, I still am without internet (Saturday). One of their technicians has been out three times and is scheduled to come out again tomorrow. Their customer support has been a joke and completely unhelpful in resolving the issue. This should be massively embarrassing to Optimum yet no one seems to be working very hard to figure out what’s wrong. They have a special investigations team that was supposed to be looking into the problem, evidently they don’t know what they are doing either. Never have I had such a difficult time dealing with any company. They are an internet company that can’t get their own router to provide internet. What an embarrassment.

I decided to call Optimum here in Texas last Thursday to get my wifi set up with them. It is now more than a week later and still no wifi. The technician came out after I called and tried to get it set up. He said he couldn't get a signal and would put in a service request and someone would come out within 48 hours. No one called, no one came out. I call again and they said they would have someone come out mid-week. Then when I call to confirm they said they couldn't find an appointment and to schedule it for Friday! Then someone calls me on Friday saying I needed to set up an appointment and I'm like, "Why? Someone is supposed to be on their way now?"

Very bad experience. My TV and other TV services got disturbed. Technician did not show up to resolve the issue even after frequent follow up calls. Customer service promised that tech will come before 8pm. I canceled my other work. No one showed up. Manager was supposed to call and never called either.

I cancelled service because I was moving. I made the last payment due but since I canceled service, I was owed $70. It's been 3 months now and I still can't get a refund. The service at Optimum over the last 20 years has been terrible especially billing. I am so grateful I don't need to use Optimum anymore.

This is the most sorry and disrespectful company I have EVER had to deal with. My internet has been in and put for the past week with absolutely no fix in sight! I called 7 times this past week and all I hear is do the troubleshooting. It fixes temporarily then back to not working. I finally got a tech support set up for them to call the next morning and they canceled it Saying "there's seems to not be an issue with my service." So I call back to reset up the tech service only to be hung up on by a supervisor. 0/10 on customer service. 0/10 for the service. Do not walk somewhere else run. Also if I could give them 0 stars as a rating I would but sadly I have to give them 1.

I have been a long-time customer of Optimum cable but I am so disappointed in this company I am switching to Verizon Fios. This is my story with Optimum, I got disconnected in error so I called to have this issue resolved. Their customer service is so bad they transferred me to different to department and no one could fix the mistake and they would not send a technician to my house either as they said it was an internal issue. Escalation department called a day later at a time when I was at work. I asked if could call her back in 20 minutes which she said yes, when called the number she called me from that number was not in service. 3 days has passed so I called again and so tired of explaining myself over and over with so many people from different departments, it’s frustrating. I am done with Optimum. I will return their equipment and never again will I ever be a customer of Optimum.

I finally switched to fiber internet, and I wish I'd done it far sooner. I turned my equipment in yesterday, 4 days into the pay period. I'm now told I have to pay for the entire month of service that I literally cannot use because I TURNED IN THE MODEM. The fact that this is legal and there's no recourse is absolutely mind boggling. I regret years of payments to Suddenlink/Altice/Optimum now after having to pay $140 for a month of internet access I can't use because I returned their equipment. Government agencies really need to look into practices like this.

I would like to Thank Rafael (**) for coming back out to reinstall my service, he didn’t have to do it but after his last job, he came back and hooked it up or we had a 3 day wait! Thanks again! This man deserves a raise!

I was a long time customer of Suddenlink, never had any problems until they switched to Optimum. I had paid my bill in full, then five days later, they took the bill out of my bank account again over drafting my bank account and then when I called them they told me that I wasn't even signed up for automatic payments and they STILL took the money out of my account so I would definitely check your banking account statements if you now have Optimum internet.

I went into Suddenlink/Optimum over a month ago to turn in my Tivo box and switch out my router. While there I upgraded my Internet speed. I got home and realized that my telephone service had been disconnected. I returned to the location that said it was still connected and I needed to call support. However when you call my house phone number it says the number is not in service. I have called several times and have been told it is an issue with the phone itself and I needed to purchase a new phone, Again I told them that when you call the number it says not in service. Then I was told a technician needed to come out.

I have been a loyal paying customer for years and years and I accidentally missed a payment last month. Optimum couldn't wait to threaten me with disconnection of services. I find that to be truly amazing that a company that already has a terrible reputation would do that to a very long loyal customer. Optimum always knows how to slump to new lows. I think you need to take a hard look at your business practices and perhaps a gentle reminder would deem more appropriate than a THREAT to disconnect and how much it will cost me to be reconnected.

I have been with Suddenlink for many years. Since they have been bought by Altice then Optimum their customer service is unacceptable. Their associates are outsourced and so rude. Nobody knows what's going on. The local store is of no help. They can't do anything but take returned equipment. I will be looking for companies to switch all my existing services too. So sad that a company of this size lost its quality and standards. Customer service is everything. I have been trying to get bundle prices on upgrading internet to 1 G plus my cellphone line vs Cable, 1 G + cellphone. I am an existing client whose account is on auto pay. This should be easy to look at my account and give me some bundled pricing per my request. This company has huge issues and is not worth wasting your time.

Optimum (aka Suddenlink, aka Altice) has some of the worst service of any company. For years, they were adding an illegal fee called “network enhancement”. That fee is no longer being charged, because there are now numerous class action lawsuits against them. The company is trying desperately to avoid losing, by saying each individual customer must make their own individual claim. They also keep changing their terms of service, in an attempt to avoid litigation.

Optimum refuses to let you set up your internet immediately, even if you have your own equipment, instead making you wait almost a week for no reason. And since they have a monopoly in the region, you have no other options. Their customer support is friendly, but makes you wait on hold forever and is ultimately useless. They cannot figure out how to work around their own brain dead policies, requiring you to wait for and receive a shipment of equipment you don't want or need before you can access the internet, despite that shipment not yet even being sent. They will transfer you endlessly between departments so you can repeatedly explain the problem, but still get no help.

I guess Optimum gets a whole lot of complaints. This has been going on for months my phone, internet and, TV. have been on and off for many hours every day. I have called many times can't even say how many unplugged and plugged in the modem 100s of times or more. I do my business on the internet and use my phone and because of this horrible service I have been losing money for months. When I call and finally get someone all they say is I am sorry and it takes me nowhere. A tech came out many times and can't find the problem so closes the ticket. Said Someone will check outside and closes the ticket and says it's fixed. This Company has turned into a scam. And I am hoping we have another provider in my area soon.

Be very careful of your payments. I always like to overpay because their prices are SO high it takes the shock out. I sent them a CHECK on April 23rd for 130.00. It never got cashed so I sent them another, actually for 140.00 just to be ahead. I never stopped payment on the check because I figured the worst that could happen is, they cash it and I get a credit. Never expecting it to be cashed, it was cashed on June 24th. I saw it on my bank statement. It was a hard copy check, but they cashed it electronically which is WRONG. I went to my bank and they agreed. Because they cashed it inappropriately, he was able to give me all the documentation. I have been calling them since June 27th. I was told that the one person would handle it, I was told 3 days expedited, I was told 5 days, I spoke to customer service reps. I spoke to a Supervisor who said SHE would call within 24 hours. I gave them all the information.

This company service sucks, their customer service is horrible, you go through hell to be able to hold on someone to talk to, and if you can get one, nothing worth than their customer service. I had canceled my phone and TV service many times with them, and it seemed to be Still being charged because they didn't cancel it when I requested it. They schedule you for a service at certain time, and here they reschedule it without asking or letting you know, and try to convince you that you are scheduled for different time and make you sound like a fool who doesn't know what he's talking about. Worst company ever, and they take advantage of them being the only company serving your area. I don't suggest them to my enemy, and can't wait to have other servicing company around.

So, I get a call from numerous people informing me that all emails being sent to my Optimum addresses have been blocked. They just are not reaching me. So I have no way of knowing who is emailing me because they would have to call or text me to let me know their email bounced back to them. I call optimum and explain the situation, hoping for a quick fix. The first three people I talk to are all answering from some call center with a bad connection and a lot of noise in the back. No one could help.

When I decided to switch from Cablevision/Optimum as my Cable TV provider to Dish Network, I called Optimum to inform them and cancel my service. I was told by the representative on the phone that I needed to keep paying at least for Optimum “basic” cable service otherwise I would not receive the basic channels like ABC, NBC, CBS, etc. I stupidly believed them. It’s now 4+ years later and, after doing a home renovation that requires me to disconnect and reconnect cables, it finally dawned on me that disconnecting from Optimum does not impact my Cable TV service. (I have also been buying Internet and landline phone from Optimum over all these years). I called Dish to confirm that they provide all the channels. Then I called Optimum. Those people couldn’t care less. They conned me out of approximately $1500 over a 4 year period.

Optimum is the worst company I have ever had hands down! I had trouble with them from the first week with them. A tree went down up the block from me and I kept trying to report it, but every time I received the same answer from different people "There's no reported black out in your area." I can only imagine how many of my neighbors were trying to report it. They sent someone to my house upon request, and finally there was an outage reported. So only company employees can report outages.

I paid 387.00 because my line got disconnected. I call and and paid what I owe but Optimum refused to put service back. They wanted me to paid 209.00 on top of 387.00 that I just paid. It's a horrible service. Don’t recommend no one to due for their business.

We supposedly have the highest internet speed available but this does not prevent us from having the worst internet experience. Their internet keeps going on and off. Every time I have to refresh the browser and then wait for 5-15 minutes for the page to reload. When we place a call to them they always conveniently cannot locate the phone number associated to the account. When they finally do, they want you to reset their modem. I never had this problem with Spectrum internet. I just wish they had services in this area.

OPtimum business are unprofessional staff especially person Name Chris and his ID **. He provide it with unprofessional customer service about my question on billing and why went up $80 just like that, when I asked him, "Can I speak with your supervisor" he refused then I asked him, "Let me talk to someone else who can explained to me about it," his words was, "This is the new bill now and you have to deal with it." On top of that put me on hold for over 1/2 hr every time I asked him to talk his supervisor. If someone from Optimum mgmt can call me really appreciate it.

I have had Optimum for approximately three years now. They are at my house every few weeks. No joke. Nothing is ever working. I have cable tv, Internet, and home phone with them. If there was another cable co I could go to I would pay double but there isn’t. I make appointments, I wait for them, take off time from work and they never show or call. I’m so disgusted and wish another option. I have never been reimbursed for anything. When the guys didn’t show up for an appointment they actually said I wasn’t home and optimum charged me $80 for not being there! I reached to a supervisor which was completely just as inept as the rest of the staff there. She never called me back as promised and never took the $80 off my bill.

Service is mediocre and I'm trying to let that slide, but getting the gift card promotion is even worse. Basically signed up in Nov 2021 and it still was not delivered. It is now nearly end of June 2022. "It is out of our hands" they say and I have to contact the gift card vendor. The vendor calls you with a blocked number and who will answer calls from a blocked number?? Terrible experience all around.

I run a medical/surgical facility, Optimum is our internet provider. I do not suggest them for a business. Home, maybe. Definitely not business. They are incredibly unreliable. We have been struggling for over a month now, and keep getting the run-around. When you ask for a tech to come out, they send some outside company who do not speak English nor do they know what they are doing because there is a language barrier. They make everything worse, while thinking they fixed it, and then leave.

We have internet outage from more than 32 hours, whenever we discuss with Optimum customer cares they mentioned it’s backend issue and issue will resolve in next 30 min. It’s frustrating service. If you have choice then please go with other internet services provider.

The service sucked, I would call to complain constantly, no change and no technician was sent (I work from home & the internet would go out in middle of the day). $200 gift card that I was supposed to receive, fought with them for 5 months. To cancel? THE WORST. Still waiting on a refund regarding overcharging my account. I’m disputing the charges with my bank at the moment. Customer service had me hours on end and did not resolve the issues regarding the billing, I even had to report a few for being rude and sarcastic. Forget escalating the situation, they even hang up on you after being transferred a few times because they can’t even get that right.

This company refuses to take responsibility for their own errors. They are a million dollar company and yet they were their Penny Pinchers. They won't take a partial payment and restore service. They won't listen. They won't pull phone calls from the past with recordings to prove the customer is correct. They won't listen. They do a lot of, "I'm so sorry" and try to get you off the phone and they're full of garbage. It's disgusting. It's absolutely disgusting. They make me sick to my stomach.

I run a few businesses for years. Was on auto pay and the bills would be mailed to my corporate office in another state. I had to change the bank and now if you have auto pay you cannot get the bills mailed! They have to be emailed. I explained to Optimum that they need to be mailed and yet they cannot do not. You would think they would accommodate their customers that pay on time and yet they do not care. I also had entered the new bank account in January, yet they kept taking the money out of the old bank. Took me 5 months to get them to stop. Their prices are insane and the service is so bad. They know the people need internet so they do not care what we think. I am go glad I do not have them at home. HORRIBLE.

The actual service wasn't all that bad but I get a better service and price elsewhere and called to cancel my service. My gosh! I closed on my house faster than it took for me to cancel service with them. First 2 service agents disconnected the call after hearing why I was calling. Finally on my 3rd attempt they bounced me from department to department each one trying to convince me to stay with them. Over and over I said no thank you and they wouldn't stop. "I'll give you this promotion" or that promotion and would not listen to me saying I'm not interested. When all was said and done the phone call took 42 minutes to complete the cancellation. Don't start with them. There are better services out there and you will pull any hair you have let on your head out if you try to cancel the service.

Optimum always does these annoying 1 year promos, so every year I have to call to get the price I'm already paying. This year they said they will give an increase in speed for the same price. I wanted to just keep my speed for cheaper price, but they insisted. Techs come install and leave before it's fully connected. Says I'll be good to go in twenty minutes. Modem never connects I have to spend over an hour on the phone with a completely clueless customer service agent. Says it's my fault and I have to pay to have a technician come out. Now I'm stuck with no internet till they arrive and if it's not the equipment I have to pay them for not having Internet at their insistence of an upgrade I didn't want or need. All because they can't just charge you one price as a loyal customer but play stupid games with one year promotions every year.

After hiking the rate double to the promotional rate and getting subpar internet service I decided to switch service, little did I know that Optimum uses all tricks in the book to suck out money from you. When I canceled I was told that a technician will come by to pick up the modem. Something that never happened, sometime later I received a $100 bill with no explanation on it, but I couldn't sign in to my account because I was not a customer any longer so my bills are not available for me to see. And then I see that there was a charge on card for the $100. Before I had a chance to call the company I received a collection letter for the same $100, now Optimum cannot explain why I being charged and put through collections for something that is paid. Corp will make it hard for you to comply with their rules so most people will end up paying those small fees. WHAT A SCAM.

I am a 78-year-old disabled female on SSI and all I have is my TV & Internet for enjoyment. Optimum gives me 15 channels (My Amazon $10.00) antenna gives me more stations, but I need the DVR because some of my shows are on late and I need to tape them. I pay close to $99.00 and I have to pay $10.00 for 200 speed, which I did not order, but I was told I had to have it. I am not a game player, and I don't need that speed, I only check email & pay bills. Every month my bill goes up and they tell me it's taxes. Right now, I am fighting with them to get the ACP program of which I am qualified. This has been going on since 2/10/22. It's a shame what they do to the disabled elderly. They have absolutely no empathy, I feel the older you get the more advantage they take of you. I am trying to get another company because I am so tired of explaining things to them, everyone has a different story and none to my advantage. They will probably punish me in some way because of this review.

The woman was LESS THAN helpful, attempted to get Antsy with me and received the same energy she gave to me! She appeared to be annoyed with my questioning, didn't have my account in front of her- which she admitted to-was NOT knowledgeable and tried to offer me a "Promotion!" The "Promotion" would take me back to 11/30/21 (see attachment 1) when I was dropped from the ACP (Affordable Connectivity Program) and to top it off... the channels I had WILL NOT BE added back which means I will have basic tv which I had already requested on 4/30/22 (see attachment 2)! She said I was dropped from ACP in June and I told her, No...it was in November 2021(see attachment 1)!!

Over three hours on a Friday evening! And still my cable is not working! They gave me a new box two Weeks ago which is defective, they sent me a new one and it is over three hours and this issue is still not resolved! And yet they charge a fortune for this ridiculous company! And nobody's accountable there it's disgusting and disgraceful

On April 11, 2022, I returned a qty of 5pcs to the Optimum Store located in Elizabeth, NJ. I started receiving calls from a collection agency approximately a week later, which prompted my call to customer service on April 23, 2022. During the automated call, the automated system stated that I owed $228.19. After providing the necessary info to verify my account, I explained what the automated system said and asked if I had a balance on my account. The rep (I think his name was Justin) informed me that I didn’t have any other charges on my account and it is due to the merchandise that has not been updated on the account.

For months now I get notices on the TV that a channel is not available. It is the Network stations. CBS, NBC, ABC. I have reached out numerous times. I am told to reboot. I do... Then they come to the house. Find nothing wrong. They cannot figure it out. Every time I call they make me go thru the same process that never fixes it. When I ask for a discount I get a couple of dollars off 1 bill but have a reoccurring issue. If you call you are on hold forever,..if you try to message.. they are confused. I want to switch services but have no other option. I pay in excess of 200.00 month for the worst TV experience. I just get someone overseas who I cannot understand and does nothing to help. If you have another option for service...TAKE IT.

It has been a nightmare having Optimum service. Technicians have been to my home a dozen times, they say the issue is fixed and it never, EVER is. I have to call again, wait in the 3 hour window and the same problem keeps happening with confident assurances from Optimum that it's fixed. The problem is they have a monopoly; I have no other choice for Internet service so why should I get good service? If you have any other choice, take it! I would drop Optimum in a second if I could.

Optimum had a promotion of a $200 gift card for switching- but I never got it. When I called in to ask - they tell me I paid first month’s bill late and that disqualified me for the promotion - they couldn’t tell me when or how the bill was sent. Let’s say they did send the bill properly and I missed it - you would expect some penalty and/or interest - not use that excuse to keep the $200/-. Clearly shows where their priorities lie - use whatever crooked methods you can to cheat customers - suggest being careful with them.

Updated on 06/27/2022: Update to my last review. Signed up in December. Was told I would receive a 300 gift card after 3 months. Never received the card. All I got is a bunch of people wasting my time telling me they are going to look into it. We are almost in July and still I’m getting the runaround. Terrible customer service. And the best part is after this review there will be a message under it form their resolution department to make it look like they are trying to resolve the issue.

This is the worst customer service I’ve ever seen. I was on hold for 40 min to talk with someone only to be put on hold for another 40 minutes. I’ve been a customer for over 10 years and my bill has gone up to almost 300 per month and I’m calling for technical support because my internet drops every day. If someone doesn’t call me back soon I’m going to repost this on every internet site I can. I wish Verizon was an option out here.

From beginning to end Optimum it's been a nightmare. If you have the chance choose any other service provider please do so. As their lack of interest for customer and poor quality internet is a real problem and they don't care until you escalate matters into the Better Business Bureau.

They charged for thing in the most confusing way possible and don't offer any recourse when there is an issue. I was charged for a service tech to come out to fix a box of theirs that wasn't working. Before this, I tried to fix it over the phone and the service rep assured me I wouldn't be charged to the tech since it was their equipment and their problem. Then I was charge $80 with no recourse. I do not recommend, go with anyone else.

I called 6 times today alone and got nothing resolved. Instead I was greeted, "Oh yes we can help", which lead me to become frustrated and angry, that caused an anxiety flare. I switched carriers, oh big, big mistake. They never ported my number from another and canceled the port giving me a new number. Nope that's not what was promised. The phone choice was limited. I chose a 13a ok well it won't make and receive calls. No service at all. It's T mobile. The worst in the country for coverage. They advertise best coverage, but do not believe it. The Customer service agent wanted me to buy additional lines to port my old number again. Excuse me I can't get service now why spend more, "Well you can get a refund". What I say? "I'm done talking. Get me a supervisor," oh no that was unheard of. I have wasted 8:30 am to 11:30 so far and not one thing accomplished.

Was a paying customer for 10+ years and can reliably say the customer service experience has been consistently inconsistent over the years. By this I mean, I'd call one operator about a billing or service issue, get disconnected or experience inaction, and then call again only to reach a different operator who contradicts what the previous operator says.

Optimum used to be the best. I paid a premium for this service. For months my internet and phone would disconnect, sometimes for days. 6 different techs came to my home giving me different excuses as to why they couldn't fix my problem. I spent countless hours on the phone with customer service and support. I asked for a refund for the months of interrupted service, they said I had to send an envelope with a request for a refund. Imagine an ISP requiring you to do this. Well I'm done with Optimum and have found another service provider that may not be as fast but actually stays on 24/7. They even cut off my email, good thing I already transferred my emails. Sad ending to a once solid ISP. They seem to not really care and hope you just deal with the poor service. Good luck to those that stick with them.

This by far is the worst mobile company I have dealt with. Customer Service is horrible and no one really helps. I have been calling for two weeks now and have not had anyone help me to get my internet working. I regret doing the switch.

Optimum has THE WORST, I repeat THE WORST customer service and are in the business of ripping their customers off. They have been charging my mother, a senior on a fixed income for an extra cable box for 13 MONTHS even after I called to fix it back in February of 2021 as soon as I saw the error. Despite providing the return label, they couldn't see they received the box and accused us of not returning it. I had to provide them with proof of return MULTIPLE TIMES. They allegedly Escalated the matter and yet I received no calls back from a manager.

The company credited my account. Balance is now zero.

The worst company ever, customer service, if you can call it that, just hangs up on you. The only reason I'm forced to continue with them is because they have a complete monopoly in my area. For the second time in less than two years, their terrible rigid outdated systems randomly decides that I'm moving and disconnects my service. It takes days to get it back, days of utter frustration and stress. Unbelievable that we as consumers seems completely defenseless against their mistreatment.

If you are able to choose another service provider - choose practically anyone BESIDES Optimum. There are more hidden fees that you care to admit. In addition, the internet service is terrible and the customer service even worse. Communications are sent "from" Optimum with incorrect information and they have no record of the communications or no explanation for them. Try calling -- you will get transferred through a multitude of departments since no one knows how to help or has the capacity to do so. Only call them if you want to make your life less happy than it is.

The service they offer is horrible -the customer service is extremely horrible & hard to speak with & terrible language barrier. Hardly anyone speaks English. Their billing practice is extremely fraudulent. When you disconnect they tell you it’s disconnected then you return the equipment..THEN they send you a message telling by the way you still need to pay for the rest of the month or next billing cycle even though you don’t have the service or equipment.

I signed up for a 1 Gig Internet at $69.99/month with no long term contract. However, when I cancelled their service, they send me a bill for $226.71. When I called them as to why I was being billed this much, they just said that’s the amount I have to pay. This is ridiculous and their billing practice should be looked into by the authorities because it’s simply wrong. If you are thinking to sign up with Optimum, I strongly suggest that you think again because this company simply does not care about their customers. All they care about is making money no matter what it takes.

Got promised a free year of unlimited data, got home and had 1GB. When upgrading to what I was promised got charged $70, with an overdraft fee that customer service said they won’t cover. And won’t get the $70 back till the 6th (27th when I talked to them).

I returned the cable equipment, asked about any over/under amount at the return counter and told nothing was over/under. Imagine my surprise when instead of a refund check I received a debit card. Now I'm stuck fussing through some no-name website asking to cash out the debit card.

I am currently using Optimum Internet service. I wanted to switch to a different internet provider last month due to the constantly increasing bills and called Optimum customer service to disconnect the internet service on 2/28/2022. During the conversation, I was offered a better promotional price, approximately $40 monthly balance for the same internet speed with additional $5 discount if I sign up for auto-payment. Since the offer was similar to the new provider, I decided to stay with Optimum, set up the auto-payment over the phone, and was informed that new balance will be applied to March bill. However, I noticed that there was no adjustment on my bill.

I recently moved in NC to an address that does not offer Optimum. I cancelled my Optimum service online (as suggested in Optimum website). I returned the modem, etc. as directed to them on Feb 25, 2022. I just received a huge bill stating account still active. Was told although I cancelled in February I had to pay through the end of that cycle, March 16. They claim to have received the returned modem after March 16, so I am subject to paying for the next cycle through April 16. (They had the returned box well over a month!) And, they said you CANNOT disconnect the service online... The website says you CAN! What a mess!. I'm out of pocket over $200. I have Spectrum now. If I ever move to an area where I must have Optimum, I'll go to some other service. Hate this company... Find another way to get service. Do yourself a favor!!!

To be honest one star is too much. Had internet/cable with Optimum for a few months. We had to end service with this company because the internet service was so bad. Everyday it was a hit or miss with connecting to the internet. When you call them their solution is to offer you more stuff disguised as upgrades. But the internet service was still crap.

GET ANY PROMISE BY SALES REP IN WRITING!!! I volunteer for a non-profit business in Sylva, NC. We had service with Frontier for phone and internet, and were unhappy with speed and service. The Optimum sales rep Gary offered a good deal, but we were unsure if worth the Frontier early cancellation fee. Gary promised Optimum would cover it. So we went forward with the swap. Afterwards, Gary didn't respond to any communications. When we contacted Optimum, we were told Gary had been fired and they would look into it. They later said the Frontier bill didn't list final amount as early cancellation and so wouldn't pay. They pulled this predatory practice against a non-profit!! Now we are stuck with new provider who gives better speeds but possibly even worse service.

Horrible. They charge more than any other company for internet service. In addition they force you to take a home phone service or pay more for the already overpriced internet. This is a manipulation of the market.

We lived in NJ for several years and continuously had problems with Optimum TV, Internet and Phone service. Their customer service was terrible! Terrible to get on the phone, terrible to speak to or get anything resolved and terrible all the way around. We finally made the switch to FIOS which we were very happy about. When I made the switch, I was already into the second week after I paid Optimum for the whole month. I didn't care that I was giving them two weeks of payment, I switched anyway. NOW, over two years later, we are receiving creditor requests for the last months' payment. First of all, you pay a month in advance, that makes over a month of service we already paid for. FIOS agreed and even told Optimum we switched 6 weeks prior. DO NOT USE OPTIMUM!!! They don't care about their customers. They just want the money and there is NO ONE there who will listen! I reported this to the Credit Bureaus and it is not news to them either!

All I can say is that Optimum online has the worse customer service. From yesterday I talk to at least 20 different representatives and none solve the issue and in the end all I was asking was to add basic tv channels to my internet which I sign on online. They keep turning me to next representative and the next and then next one of them was talking to my husband, man I got you, I got you, stay with me, I got you, in the end he hang on one of them told us he can't help us. He need to couch sales unbelievable what I experience. Then I told them, "Can you cancel and then I will do it online all over again." then they told me sorry that's the issue. They can cancel it's still pending the service once again. I said, "Ok can at least you try to add cable?" Nope. Then he ask do I need they have good deal on cell service. Again he wanted to make sale. I said no help me with this issue. All I can say to optimum is that they have to change custumer service

At first, I thought that I had chosen the right company for my Home Phone Services and Internet, but little by little they started planning this game, by stating that I had to change for Paperless billing, but I didn't have fax services and I called Optimum for another line for my fax services, and I did cancel it at the same moment I mean after 10 minutes because I wasn't pleased with the price, today I was checking my online account because someone from Optimum called me as a Preferred customer by offering me faster internet services then I realized that they have been charging me $40.00 each month for the fax line that I had canceled, they told me that I lied about it, that I never called to cancel it since they have access to my credit they keep on charging me for a line that I had never used.

Hard to give enough emphasis to what terrible customer service Optimum has. The timeframes of their technician appointments are meaningless to them. We have had 3 scheduled technician appointments over the last ten days that were simply blown off, rescheduled without notice, and in some instances they outright lied that the tech came to the home and no one answered (my home security camera show that they never came). Their phone reps don’t do anything other than apologize pretentiously for their poor service and offer to set you up with a new appointment that they won’t honor. They know that customers have limited (if any) choices for internet service, and they bundle other unwanted services so as to take advantage.

HORRIBLE SERVICES. NETWORK ALWAYS DISCONNECTS. COMPLETELY unreliable!! Every time I'm in a meeting disconnects, disconnects, disconnects, disconnect. Horrible experience!! I can't wait to quit. Done.

I’m a new customer who signed up for fiber internet. Optimum no showed for 4 out of 5 appointments over six weeks, and ultimately gave me cable internet. I haven’t received any of the $80 no-show fees as credits that they charge customers who aren’t home at the time of their appointment, and I’ve lost countless hours on the phone. We’ve been locked in an unvirtuous circle where the customer schedules an appt, the company fails to show, the employees of the company have no answers nor accountability, managers are nonresponsive, and the issue continues unresolved. This month’s excuse is that the fiber in the street is damaged, which is an odd claim since they haven’t been here since December. At least they are consistent in also no showing for street repairs.

I have made numerous calls, had service techs out and been told the problem is with their outside line. No attempt to repair and I have been paying for a service I am not receiving in over 3 months. They will not do anything about it.

Tech Support told me that my Router and Modem needed to be checked to find out why I had Cable service and no Internet or phone service. After spending 30 minutes with Tech Support, disconnecting and connecting the devices nothing changed. I was told a service call was necessary. Tonight, 4 hours later, WITHOUT CHANGING ANYTHING - the internet and phone was back in service. Optimum, train your employees better so that customers won't be wasting time working on a problem that doesn't exist. I am tired of "tech support" following a script instead of looking for the real problem. If Optimum cared they would do a better job.

Updated on 02/03/2022: One Wednesday afternoon, we were without cable tv, Wi-Fi and phone. We were told the next available appointment was the following Wednesday. I asked to speak to a supervisor, her name was Thalia who spewed policies and procedures and there was nothing she could do to help me and proceeded to HANG UP ON ME. Yup, she’s the supervisor. Fast forward to the problem being fixed by a very pleasant tech, he said it was Optimum's fault, the previous techs (who were there to fix the buzzing in the phone lol) hadn’t wrapped the wires properly. We will be leaving for Verizon who has great packages. My dream is to get an apology from optimum, specifically Thalia. Shame on you.

Optimum customer service is HORRIBLE. They tell you one thing, and do another.... I contacted customer service via chat on January 11th to confirm a cancelation that I had set up for January 16. I was told by a SUPERVISOR, that since my billing cycle runs 1/1 to 1/31 and my billing date is 1/15, that the bill would be paid on the 15th and then the retention department will prorate a credit for the 16th-31st, since the billing cycle wasn't completed.

I moved to an apartment in 2019 and I decided to have Optimum as cable TV because I was sure they were honest, fair and professional, to find out that they are not at all!!! When I first started, I called the customer service and the lady on the phone told me a price to find out a month later that I had to pay over 100 USD more for the first month, something that she deliberately avoided to tell me. After one year paying 134, they raised my monthly payment to 177 without even to inform me. I had to find out while checking my account.

Please look at the bill. It is certainly not what their advertisement tells us. To get the 300 Mbps internet I was forced to buy the Broadcast Basic, which has only a dozen news channels and I almost never watched. The internet speed is not 300 Mbps as well. Most of the time it is around 80 mbps. $141 per month for just internet? They are too greedy. I finally have some other high speed internet carriers in my area. Switched without any hesitation.

I've been repeatedly/inaccurately charged for the last 9 months. BLATANTLY LIED TO by no less than a dozen employees, that matter will be corrected...month in & month out! NOT, CORRECTED! Incompetent!

I have been with Optimum over 10 years. Relocated to Florida canceled my service and Company refuses to prorate my monthly payment. They are charging me the full month of $160 without using the service. Dealing with customers this way causes companies To lose their integrity. My suggestion to new customers is don't use Optimum. Stay away.

I ordered Internet service in January 2021. I moved in February 2021 and called them to cancel the service. In September of 2021, I noticed that a charge for $49.39 from Optimum. I went back to statements since February and found out that I was being billed every month. I called them and after 4 hours on the phone with 4 different people, this lady told me that she was sorry for the inconvenience, and that she was going to refund me the money within two weeks. I was waiting for the refund but it never came. I called again after two months and I was told that no money was going to refund because they have no record that I called to cancel the account in February. They are horrible at customer service and the company is not to be trusted. I would think twice before signing-up with them.

I had an issue and spend hours talking to them more unprofessional incompetent representatives who just got me upset and didn't even sold my issue. I wish I knew they were that horrible I would never have signed up and I will never use this company or anything related to them again!

Really the worst cable company. Don’t even bother calling them over the phone they’ll give you the runaround and transfer you to the wrong department and tell you the wrong info. Nobody knows anything. They’ll charge you for equipments that’s been returned and when you call for your refund… Good luck even getting your hardworking money back.

First off the lack of internet is awful. It constantly stops working and I never once got the speeds I paid for. I paid for a gig and never saw speeds over 200 the entire time. Secondly they really don’t care about their customers. I canceled the service and apparently I owed the last month's bill which is ok. I don’t mind paying. I didn’t know I owed it until I got a call from a Collection company. No calls from Optimum whatsoever. Just send me to collections while I’m in the middle of buying a house. How little do you care for people when you send a young couple into collections while they’re trying to buy a first house after not even telling them they owe money? The only reason to choose them is if you have no other choice in your area. I will never be using them again.

Horrible customer service. Only 1 person to help around 300+ people to return or pick up or buy. This company should be shut down. It’s a disgrace that they operate. You have to drive to the facility and then wait more than 1 hour to just be seen. Someone should regulate how they do business!

One of the worst experiences. I signed Up for internet access in mid Nov 2021 and have experienced at least 10-15 drops in service per day. Multiple techs have visited my apt to say that my in home setup is working but that there is an issue with the external wiring outside of my apartment building. They were supposed to schedule a visit from an external tech to look at the external wiring but that has not happened. I called support and now have another tech coming to visit my apt to check my internal setup and then will need to schedule an external tech. This is completely ridiculous and I would completely stay away from Altice. They literally give you the run around. I plan to leave the service and go to another provider asap. All who are having issues should do the same because they are just going to continue to bill you monthly and not resolve any issues.

The ONLY reason I use them is because of their monopoly in my area. They hit me with 3 rate increases in one year at one point. I average 20 spam emails a day which is very annoying, especially when you PAY for the service. I pay almost $100 per month for 100mb internet only where others are paying $30 p/mo for much faster speeds. I have been using them for 23 years and look forward to the day where I can tell them to "pack sand"!

They kept charging me after they cancelled my account. When I called them, they put me on long holds. Their agents always have stupid reasons. But once you talk to them, eventually it comes to a point that they have no choice but accepting that they have over charged you. But then they say I cannot do anything about it. Worst big company that I have ever dealt with. No exaggerations. Regarding their service: it had ups and downs. Sometimes faster, sometimes slow.

They used to be comparable or at least cheaper than Verizon. What a waste. I had to go to the premium select package because my son wanted DisneyXD. They upgraded me but was unable to provide the channels. Every feature in my cable box didn't work besides changing my channel. Terrible customer service. I don't think I have ever been this frustrated. They cut my verizon fios wire so now I have to pay for someone to fix it. They can't schedule a technician during the hours that I am available. Whatever you do stick with Verizon Fios.

I just moved into my apartment and called Optimum to have my Basic cable turned on and they were here a week and a half ago and never hooked up the cable for tv. He only hooked up the internet. I spent 8 hours with many Customer Service people and they finally figured out the guy didn’t know what I had requested. Next guy comes and has the wrong work order and didn’t have any cable box in the truck. So today the third guy came hooked up everything and said it would be activated in an hour and he left. I knew something was wrong and started calling and 4 hours later they told me the guy never activated the system!

It is difficult for me to comprehend the level of incompetency I encountered with Optimum while simply trying to have my 12 year old cable boxes and router updated with the new Altice products. In Mid November, I contacted Optimum and scheduled an appointment for new cable boxes and router for November 24th between 8:00 am- 11:00am. The morning of the 24th I confirmed that I was on the schedule via my online account. At 10:40 a.m. that day, my cable was shut off, which was not a major concern because I assumed the technician was on his way. Between 11:00 am and 8 pm that day I called at least 5 times and each time was assured the tech would be there. I also had to call to have my cable service restored.

Internet continuously has to be rebutted. Cable channels are constantly not working. Customer service only answer is, "I understand. Let me troubleshoot." Works for a few times. Call back same mess. Many times can't communicate or understand the representative.

DO NOT CONSIDER SERVICES FROM THIS COMPANY UNLESS YOU WANT CONTINUED FRUSTRATION AND LIKE TO DEAL WITH ON-GOING INCOMPETENCE. Never have I ever had such a miserable experience with a cable/phone/internet provider (and that's saying a lot). It took 3 home service calls for them to even get the order straight. When I requested the problem be escalated to a manager, they say the manager will call back. I have tried this a minimum of 5 times and have NEVER received a returned call. They will not supply the name of a manager or supervisor to speak with. It has been 10 days since services were supposed to be installed/connected and they have yet to get it right. They are unresponsive and the support/phone staff is unbelievably incompetent, repeatedly giving incorrect information and outright lying about what they are doing.

Have the unlimited service offered as a promo. Cell coverage is gradually increasing but still misses large chunks of the Belt Parkway and LI Expressway. Also, for a long time customer service was text only and they now have phone support. Recently had an issue dialing Europe. Was taught a geography lesson where I learned that the service allows call to the UK but not England. :( You can't make this stuff up.

They are impossible to contact. I was cut off from a chat. Finally started another after resubmitting the same information 3 times. No help. Phone call after much holding. Make you unplug and plug even though you did it already. Still no help. Said they would send a technician. Then I got a call telling me to unplug and plug again. Then I got a call saying they think it's fixed and will charge me for the technician (I will not pay) of course it was a recorded call not a human. The technician did come and checked all the connections. Nothing's wrong. Tv still doesn't work. He said the problem is from outside. But Optimum told me there is no problem. In the meantime the problem is getting worse and worse. As soon as I have time to deal with this I'll switch to Verizon and hope they're not as horrible.

Over this past summer (2021) I signed on for Optimum internet service in New Jersey. I was promised a $200 Visa gift card as a new customer. I never received the card after several months of service. They claim that it was mailed out to me on a certain date, yet it was never received. They referred me to an 800 number which only allows you to leave a message. I left 5 messages over a week's time and never received a callback. I complained to Optimum and they said they could not do any more for me than to refer me to that same 800 number that doesn't call you back. How awful to not stand by their incentive offer. They couldn't care less. I honestly feel like canceling the service this has left such a bad taste in my mouth.

Absolutely the worse service provider. Unreliable, dishonest, and difficult to work with. For years I've been having issues with the WIFI. They send numerous technicians and never resolved the issue. At one point they even suggested to get a third party router instead of theirs. I did and it still didn't resolve the problem. Once the technician didn't even show up. They never called to let me know he cancelled. I will not use them even if they pay me. Stay away!!!

Order internet service for my new constructed house way before the scheduled installation. On the scheduled date, no one showed up and was informed that it was delayed due to some technical issue (had to call to find out this new information). It was rescheduled after a week and the technician told us he cannot provide service because they do not have equipment installed on their box located outside of our building. Made several calls to resolve this issue but no one in their sales department handle my case and told someone else will call back but no one called me back. Worst C/S and lack of professionalism. Very disappointed.

Trust me go with FIOS!! or another company!. I recently moved to a new constructed building and I ordered to get internet installed, they sent me a technician but he couldn’t find a connection. He said he was going to report it and that it was going to be in the system. This way it will get reviewed and send the right person for the job. Then I contacted them again for they can send another technician. He came and still couldn’t find the problem. He said he also couldn’t find a connection and that this is going to get elevated to bring on a special tech which are for special situations.

I am incredibly unhappy with this service but do not have other options in my area. My TV gets interrupted with a blue Altice screen in the middle of movies, my internet is constantly dropping connectivity, and my phone is the only thing that works and I need it the least. This company is so badly ran and sells products they cannot deliver.

Terrible customer service, she put me on hold for over 20 minutes, then she transferred me to a automated system, I just wanted to PAY... they have the most ridiculously ignorant customer service out there. BE PREPARED TO GET DISRESPECTED LIKE THIS OR USE A BETTER INTERNET PROVIDER.

I called to suspend my account seasonally. The representative I spoke with was rude when I asked questions and was very short tempered as if I was wasting his time. I told him that I no longer wanted to speak with him and requested to speak with his manager. I received a call a short while later from a "manager" who stated that I cannot speak to his workers like that and would report my "abuse". When I asked what specifically I said would be considered abuse he started saying, "I cannot hear you". I asked for his name and identification number and he kept saying, "I cannot hear you". Never have I experienced anything like that from a big company. Laughable - probably had one of his friends call me back, if not that's frightening that Customer Service management speaks to their customers like that.

Please read reviews and be warned! I believe this company is selling your data! Started application with Optimum about a month ago, the information they require is very concerning. However I still provided everything they asked as I wanted the funds and the rate they offered. After going back and forth with emails approx 50-60 and provided confidential information they now declined the mortgage even though only require 10% LTV.

I wouldn’t think this is a company operating in 2021 with their lack of any awareness of any of their equipment. They were supposed to cancel my wifi on Tuesday so I can have Fios, they did it Friday night? And now it’s taking what two days to resolve their error?? Can't have my sister visit from college because we have no wifi for her to complete any assignments!! And well it’s 2 days later now and we still have no wifi and we were told it would take 2-3 hours. Please don’t ever switch from Fios to Pptimum. You'll kick yourself in the teeth and go back to Fios anyway! Those that have no choice due to Optimum's stupid monopoly that is the only reason they exist. Then no internet is honestly better than their garbage service team. Please just stop operating. Terrible terrible company!!!

I have internet at home and phones at work and we are switching as soon as possible. They don't send bills then charge late fees. The internet and phones go out all the time and customer service can't help at all except saying log in and try to fix it yourself or they know the problem is affecting the area just wait for them to fix it. Do yourself a favor and don't waste your time and money.

Moved to Hopatcong, NJ and the only isp available for high speed is Optimum, I've had Verizon fios for 8 years while living in Bayonne, NJ. Was figuring it would be essentially the same but that was very far from what happened. The optimum techs called and notified me they were on their way yet I had to pay or reschedule and cash was the option cause if I had paid over the phone they might have to reschedule my appt (shady) me being dumb and having just finished moving my family in the night before just went ahead. These guys came. Within 10 mins were done cause it's only just giving me the router and extender and whatever outside wire they replaced. Had internet for 10 mins after they left then gone.

Terrible service. Worst customer service experience. They charge extra for no reasons and keep on adding additional payments to your account. Technical staff has no experience and makes you go around in circles. I didn’t have internet for 4 days and charged me additional fee and also took away the gift card which they offered as part of the promotion. Terrible.

Not only is the internet extremely slow, not only does it drop out constantly, but when I canceled my service, I was continually charged for months on end because I had set up automatic withdrawals. If you can avoid using Optimum - do it at ALL COSTS!

We had no service for few days due to Optimum's issue with outside cable coming into our home. As a result of no service we were promised service disruption credit. Optimum refused to provide service credit and on top of it we were charged for technician time. I was told that technician came and we were not home. While on the day of technician's appointment I was told that technician could not come because he was delayed at the previous appointment. I am outraged at this behavior of Optimum.

Worst company ever, horrible service, worst customer service. Pure thieves. My account was 0 when closed it. Now they want $10 late fees and another $10 for the first $10 dollars late. Wow an amazing service.

Lie about speed. Throttle connections. Service schedules could take weeks or months to fix their issues externally. Overall unreliable and outsourced customer service that doesn't understand English well.

Not a reliable company, doesn't live up to their agreements. Charged me for one service, received lesser. Never received credit card. There aren't too many good, reliable companies

ATROCIOUS. I have had Optimum for less than 4 months. Every single month I have had an Internet or Cable issue where it has just gone out on me and takes days to come back up. The customer service at Optimum is BY FAR THE WORST customer service I have ever received anywhere in my entire existence. I have spent more time arguing with them over THEIR MISTAKES than I have using the service itself. They make you hold for hours. They will show up at your house for "tech visits" hours outside of what they tell you. Then guess what... YOU GET CHARGED.

I switched to Optimum Mobile from Sprint and paid half of what I was paying for sprint. Purchased their activation kit for 24.99. Installed sim card, my phone never recognized their sim card, could not find optimum in my network settings. Called multiple times, no resolution, went 2 days with no phone service, was told to wait for email. Being I use my phone for work, I could not wait an unlimited amount of time for service resolution. Optimum never resolved my issue with my phone, never received my money back. Just got runaround, transfer here, then there then online chat all in a big circle. Transferred my phone to a different carrier after 2 days of no service or resolution.

I often find myself having to reset my modem and router way too often. They charge $10 a month for a modem that is now around $100 to outright purchase. You cannot downgrade or cancel service on their website. I have Optimum 200 because they said, "Hey, it’s free" then in fine print as most of their marketing model (for a limited time) then you have to pay more.

Optimum is the worst company to call if you have a problem. The recording leads you in circles. The techs are unknowledgeable. Be prepared to call 3 or 4 times and wait months before problem is solved. Complaints are ignored and you are left frustrated without service. Communication is awful and they are very rude. Very frustrating company. They clearly don’t care.

After reading some of the reviews on this site and countless others, I realized I am not alone. Optimum clearly makes it a habit of lying to their customers in order to scam them out of more money. I recently called to disconnect my service because I was moving and it has been a nightmare ever since. I made sure to disconnect by the end of my billing cycle in which I was already paid up. The next day I returned my equipment and was informed that I needed to call because the service was not disconnected and I was going to be charged another month of service. I cannot even add up the amount of calls I have made to Optimum since, and the amount of hours in total it takes to speak to someone. They all tell you a different story.

Honestly, the reason I use Optimum for internet is because I had to switch my TV from Frontier, because Frontier doesn't have SNY, which is what you need to watch the New York Mets and also the UConn Huskies. And I want to get both services from the same company. Optimum internet is slightly more reliable than frontier, but not perfect. Their service is okay but not great. I preferred Frontier for that.

Outages, Price hikes, useless customer service, they have it all. Was Optimum customer for 7yrs, sleepily paying my monthly bill. Little did I know that it crept up from ~$85 to $250. Customer service no help at all. I changed to Verizon Fios and cannot believe how good it is, same internet speed but it is awesome! No outages so far either. Bottom line is I wish I knew all these years ago. Optimum is total waste of $$$.

Paying over $300 a month which is way too expensive. To make matters worst the internet connection in my home is horrible and I've already paid extra for better speed. I wouldn't be so dissatisfied if I could have better wifi.

Could be a little bit more faster for the price. I think it is worth less the price for the service. I would like to know why it's so high for the price for the service. I want to change the price but unfortunately it is not up to me.

I switched from AT&T a couple of months ago to Optimum when it became available locally, because it promised a much higher internet speed (200 MBPS). The day it was installed the speed test said about 190, but since then, on a good day, it is only 100 and only near the router. Elsewhere it is around 20 MBPS (not as goods as before the change). Since starting this service we experience frequent (i.e., more than once a day) interruptions in internet connection on computer, iPad and ROKU. The router shows no problem but we did not have this trouble until we switched to Optimum. I have not found their tech service to be particularly helpful. Their sole response is to "send a signal" to the router, which does nothing.

Hi there I am a very long time customer of Optimum, since they were known as Cablevision. I used to be able to visit their office in Cresskill, NJ. I pay A LOT of money to get my phone, TV and internet services. Ever since Altice purchased Optimum the internet and service went to crap. It is sad but true. The price used to be relatively the same as other providers but now it is very high. I don't mind the high price but the service should correspond with the price -- no? I cannot wait to switch providers and move out of New Jersey. Think twice and research their services before purchasing. Also they keep trying to upsell you more and more equipment to make their internet faster! Ridiculous! I just want them to fix the service I am paying for!!!

This company sucks. I don’t need the cable my parent does. They don’t have any nearby locations in Wp. They give you an imaginary one that is Pace University. When you get there you are told many people come but that’s the wrong address. It’s even posted online. When you call the number it’s to a call center to people who knows nothing about the sites and the correct location and this is all because the cable box will just stop working for no reason at all. It’s crap. The company is crap. Once I can get rid of them I will.

On July 19th, 2020 I spoke with a Supervisor from the Loyalty/Retention Department and she assured me that she was lowering my bill for 2 years. That assurance turned out to be false, because July 2021 my bill came in at the full amount after only 1 year. The supervisor lied to me that the promotion was for 2 years. Optimum customer service representatives are rude and usually lie about when a promotion would end. This deceit happened again as on July 27th, 2021, I spoke to another representative and she promised me a 3 month Loyalty Credit which was applied July 28th, 2021. I had 2 remaining months on on that 3 month Loyalty Credit, but my bill came in its full amount this month. Once again Optimum customer service representative lied that the Loyalty Credit would be for 3 months and it was only for 1 month.

What a garbage policy. The cost cutting we see from big corporations never ceases to amaze me. 90 days of inactivity gets your email deleted. Insanely greedy. How about at least a year? From an engineering standpoint, when you have a very serious change in service like this, it's best to be overly cautious about the impact rather than underestimate it. Why would you risk freezing out customers instead of just making the inactivity period padded to cover yourselves? You would still get the truly inactive accounts. It just blows my mind considering how much this company is worth.

Optimum failed to provide internet and phone service over a period of 3 months (August through October 2020) despite several calls to customer service and even numerous service visits. I could not have a conversation over the phone or sustain internet connection. They promised to credit me for missed service but never did. They sent 'repair techs' who came but didn't fix the problem, or never showed (we stood by the window because we wanted to be sure we would ask all our questions) and had the audacity to send an invoice for a time he never showed up.

Optimum is a terrible company - below are a few reasons why. First of all I had a tiny, one bedroom apartment that was an open floor plan in Brooklyn, NY. I had the best internet service Optimum offered, plus their own equipment and new cables. The internet was very spotty and required a restart several times a week for my wife and I while working at home. When I moved out of the apartment, I canceled my service and I downloaded their standard return label to return the equipment. I shipped it back, then 2 months later got auto-billed for $100. After asking their 3rd party customer service (clearly outsourced) several times WHY I was being billed, they finally told me it was because of an "unpaid balance." Then after another 20 minutes of asking what I was being billed for, they eventually said it is for "unreturned equipment"...

It has been a month since I paid for service installation. I have spent hours on the phone and no one can help. They can’t even transfer you to a manager, not allowed! Please use another provider if possible.

You are deceived by Customer Service. You will see on your bills. Hidden fees, taxes, at least $50 or more monthly if you do NOT get specifics regarding so called "promotions" when they began, end. They do NOT tell you "When you signed up, you were on a promotion. Read your fine print. We can take you off it at any time, even though we NEVER told you when you first got service, you were on one." Total liars, the worst corporation to do business with. They monopolize the area so you can't get a better provider. Totally crazy.

I scheduled an appointment to add a new box, I stayed at home all day long, no one came or called. I contacted Optimum and they said appointment was cancelled, and they can scheduled another appointment but I will be charged $59.99, or if I want to have the box delivered a week after and do it myself. I still don't believe the kind of service they are offering. The worst service in all areas. They cancel appointments themselves so customers call back and pay for everything, they charge for checking the router, they charge for changing their old equipment, they charge to fix the bad service they are giving. Burglars. Terrible service, no more Optimum.

I would rate this a 0 if that was available. Optimum has the worst service and worst technicians but unfortunately, no other internet provider is available in my area so we don't have any choices. It took 8 attempts from all levels of technicians to finally get internet service at my mother's apartment. After repeated attempts by contractors that Optimum uses to start new service, a senior level technician was finally able to get internet installed. My mother went into a nursing home and I returned her equipment on July 29th.

I'm very disappointed the way Optimum treats their customers, they keep sending me from department to department, instead of solving the issue each one throws it to the other department. Also they don't follow up with their email commitment.

Optimum continues to raise rates for the same service. Then when asked to keep or lower a rate, they reduce the service and reduce the TV stations available. I've disconnected their service, but they keep billing me. I now have a collection agency harassing me.

After connecting services, everything was great. I am a Special Education teacher who had to teach remotely during the Covid-19 lockdown. Almost everyday in 2020 I began losing wifi in the mornings during online zoom teaching. Some of my students depended on me to connect them with the lesson using my phone at the time (no wifi connection at their homes). I reached out to Optimum to resolve this issue to no avail. Eventually the matter was reported to 311. Following that service was great, then in a short time the interruptions continued. A colleague referred me to Verizon, and I applied for that service. Since it was during the lockdown Verizon representative told me that I would have to wait to be connected in November, for the technician had to come to the building. I continue to endure and would alert and prepare my students for these interruptions.