Optimum Reviews

I have never been so disappointed in the lack of ethics and service to customers as I am with Optimum. I was without service for 5 months and continued to pay my bill on time every month as they tried to fix the issue. The issue was never resolved. I requested for my money to be returned to me since I did not receive the services that I paid for during that timeframe. Not only did I never receive a refund, but they will not even return a call once it has been escalated. This company should be shut down. They DO NOT care about their customers and use the monopoly of the industry to continue to profit off of their lack of services. DO NOT USE!!!

The internet and television since going fiber optic is absolutely horrible. The customer service people while pleasant on the phone don't have a damn clue of what they are doing. I am now without service for 3 days and still waiting for a technician. The new remote controls were designed and configured by morons. Unfortunately the only other option is Verizon and they are no better. I was considering moving my mobile service to them but ha!! What a mistake that would be. This is by far the worst I have seen them and I have been a customer for over 30 years. PLEASE STAY AWAY AND SAVE THE HEARTACHE. I'm trying one of these internet based companies with thousands of channels next. Certainly can't be worse than what I have now. YOU WERE WARNED.

Have had very spotty service for over a month, can't get a service person here. They just keep having me do the service work, and then it goes out again in an hour or a day. Very bad service and internet. Would not recommend them for internet at all.

It is the sole provider in my area so I have no choice. Internet speeds are unbelievably slow and you are not given what you pay for. There should be no reason for me to be paying 60 bucks for download speeds lower than a SINGLE mbps.

Updated on 11/22/2024: Corporate contacted me as soon as the BBB called them. Still they insist on overpaying my bill from 321.64 to 272.60, why do I pay 50.00 more than I am obligated to. Corp. was no help at all. Had me on hold again to speak to a Supt, but as usual no one is available. Typical!!! This company leaves a lot to be desired!!!!

Internet service was fine until it went out. Then the customer service nightmare started, and only got worse when they were actually reachable (the next business day, from 11-3). Forced me back to FIOS as the only dependable service, and then screwed me out of an extra month's billing to boot after I returned their equipment. The best thing about Optimum was ultimately learning that I can go cheaper a la carte with FIOS gigabit internet, YouTubeTV and Vonage phone service, each of which have better continuing service than Optimum. Never going back!

Service failed every evening for the last three days - up to three hours. No internet, no TV and no landline. I reside in West Orange NJ. When the service was installed we were told that it is FIBER and very reliable.

I've only had Optimum fiber optic for 4 days and it's not really to my liking. The remote control has no back button, no PIP function, and is not lit. That means if you're sitting in a darkened room too bad. I have to use a flashlight or the light from my phone just to see the Channel numbers. Then the new service would not connect with any of my ring cameras. I was on the phone with Optimum and Ring support for hours only to find out at 3 a.m. that there was an outage according to Optimum tech support. Yet "Before" I called Opt I checked for any outages on the 'down website checker.' It said there were No Outages. Hmmm. I finally was able to connect my cameras the following morning.

The network lines in my neighborhood are bad, they know it and chose to ignore it. The bandaids are not good enough. Altice doesn't care enough to provide quality internet service to me and my neighbors.

Terrible customer service. Save your time and money and choose any other provider than Optimum. I am currently shopping around. I am exhausted from chatting with these representatives every 6 months when they increase my bill by $15 or more. They have gotten away with this in areas where they were the sole providers but that is changing. They will continue to lose customers with terrible service that is interrupted constantly and for charging too much for service.

Have been trying to resolve an spotty internet issue for MONTHS. Have had devices replaced to no avail. Multiple, multiple phone calls with no help. Customer service is horrible. Had another appt scheduled for today and when they didn't show up I called. Seems like they never had an appt scheduled. Funny because I scheduled with Mohammed for 8am-11am! Multiple technicians, even a fiber technician said there is fiber at our pole. When I call to schedule install I am being told fiber is not in our area. I am about to hire an outside lineman to confirm. It is very frustrating and unprofessional to have this constantly happening. I just keep getting the "runaround". I am paying way too much for services that cannot even be fixed.

I have been trying to cancel my internet service with Optimum for over two months. Optimum will not provide an email address to reach them to cancel service. They make you call their customer service number, who makes it extremely difficult to cancel your service. On my 3rd call, which was over a month ago, I was told my internet service would be canceled. However, today I received a bill from Optimum for over $80. Why am I still getting billed for service I canceled over two months ago?

0 stars. Avoid Optimum if able to! We were canceling service due to moving in September. They cancelled our internet one night weeks before our requested date…we were told there would be a credit applied for the last bill due to their error when we contacted them. Now we are notified that we have a bill that was sent to collections.

I wouldn't recommend this service to my worst enemy; it's absolutely terrible. I've been a customer for a little over two years. It was great at first, but once I moved, everything changed. I was paying for both cable and internet, but I had to cancel the cable because it became too expensive. It wasn't like that when I first became a customer. Now, I only have Wi-Fi, and I'm paying nearly $300 for it each month. The bill fluctuates, and since I'm on a fixed income, that's a huge issue for me. I'm planning to cancel the service because I've found a better option for around $50 a month; I believe it's called Vexus. Please, folks, don't go with this service—or at least don't move if you're using them. It's like being robbed.

Cancellation is a joke! Will not provide a cancellation code when you call to disconnect. Once I told them I was going to a provider that was providing fiber-optic services, their whole approach to us current customers changed to a negative and confrontational tone. Nowhere on your online account can you cancel your service. You must call their retention department and this is a very rude, condescending, and completely unprofessional department.

My son is a wounded warrior veteran and lives with me. He is blind and unable to use his body. If he chokes or aspirates at night he uses his Alexa to call for help. When our internet line got cut due to Optimum placing it into my yard by 5 extra feet they said it would be a week to replace the line. I spent a whole day calling and begging them to come out same day. I finally called the FCC and a kind Mother sent my complaint through same day. Suddenly someone from Altica who own Optimum calls me and says they will fix it the next day. I decided to cancel them anyway and go with ATT. The departments at Optimum are all disjointed and most people are snarky on the phone. Apparently the needs of our veterans and handicapped mean nothing to Optimum.

I have never experienced a company this dysfunctional. The service works less often than it doesn’t and the billing and customer service is no better. I am with Optimum only because I have no other choice where I am.

Optimum were in my neighborhood installing cable and decided to drive their big truck all over my front lawn, damaging the grass as well as landscape edging next to the street. I called and complained about what had happened. They took down a report and said they would "take care of it". Of course, they never did. If this is how they treat potential customers, I can't imagine how they treat existing customers.

Our bill recently went up by 80% after the promotional period was over, and our service immediately started to go out 1-3 times a day. We were told it was “the switch” nearby needing to reboot due to high traffic. I explained this was unacceptable, especially with what we were paying, and they I also had Fios in the house (backup internet for work) and they never happened. They offered to upgrade us to a fiber line (was not available when we got the first package) for no extra charge. I said I really wanted the price to come down- and they said OK, they would transfer me to someone who can help. 3 transfers and being told my bill would go up a bunch, not down, and arguing over 90 mins, we had a plan and an upgrade scheduled.

They only get one star cause I can’t give none. We have been captive to Optimum for 23 years. Recently FIOS came to our area. They showed us that we weren’t getting the 1 gig service we were paying for because our router could only handle 500gh. Since they replaced the box 2 weeks ago, we have had 3 technicians show up and a fourth not even have the courtesy to call when he cancelled and never showed up. Our television is virtually unviewable with error messages popping up on the screen every few minutes. They are a bunch of liars and thieves and their customer service doesn’t even have the decency and courtesy to contact us or apologize. AVOID AT ALL COSTS. They don’t care about consumers!

Optimum service has been lacking in our area. Wayne NJ 07470. We lose internet service regularly and always at the most inopportune times. Band aid repair attempts have failed. There is obviously a greater issue that is as of yet to be addressed.

After 6 years with the Optimum, today I had the worst experience and almost disconnected the service. The only reason for that was the customer service. The representative was very disrespectful and didn't know how to help me. She not only was very rude and cut me off several times, but she had no idea what to say when I asked the one question I had since the beginning. Several times she repeated that I needed to listen and accept what she was saying and talked over me every time I tried to say something. She also stated that Optimum has the right to increase fees even when the customer has any package or promotion without the customer's consent and ended up hanging up the phone call, after yelling for about 10-15 minutes.

Lazy techs, unprofessional phone services, lies, waiting over two weeks to get box replaced. Tech shows up, without even getting out of truck, leaves and reports we are not home. Instead of sending him back, they rescheduled a week out.

Terrible Service and Outrageous Prices! I've had it with Optimum Internet. Their service never delivers speeds that come close to what they promise. It’s incredibly frustrating, especially when you need a stable connection for work or streaming. Their customer service is just as bad—unhelpful and difficult to reach. Every time I call, I get transferred multiple times and spend forever on hold, only to be given the runaround. There’s zero accountability, and the agents seem poorly trained or completely disinterested in actually solving issues.

Optimum has hands down the WORST customer service on planet Earth. I was leaving Optimum because I was moving, and they've always been so unhelpful as a service provider. Someone from their loyalty program called me offering a huge discounted rate if I stayed with Optimum. Saying yes was the worst mistake I've made in a long time. They created two accounts for me instead of just transferring it, gave me the wrong internet speed at the wrong rate, and charged me for both. My bill, which was supposed to be $45 a month, was $157 instead. It's taken a week and it hasn't been straightened out yet. I've spent probably close to 5 hours this week speaking to Optimum representatives. Optimum is a scam designed to make it as difficult as possible to cancel or change your services so that they can charge you way too much for basic internet. Do not use this company, use literally any other provider you can in your area!!!!

You expect a big business to have excellent customer service but not here, there are no communication between reps, one says this and one says that and no one tells you the same thing, supervisors are even worse, told me my service was canceled in Aug 2024 but yet I've had service with no interruptions at all and then they want to charge $162.00 to reconnect when it was never disconnected....como guys you have to do something about your customer relations because it really sucks!!!

Good Day, I am paying for the 1GB plan, but I never get more than 450 MB. A couple of times a technician has come out and done a few things and I got about 650MB for a few days but then it always goes down. I have called several times in the few months I have had their service. They tell me they do not throttle back speeds. Then they put me through the same tedious and useless troubleshooting, modem re-setting, etc., etc. and nothing helps.

Wish I could give Zero stars. I was a customer for 19 years, back when it was Cebridge then Suddenlink, so I had some skin in the game.

The company deserves zero stars but it's not an option. After calling Optimum to cancel my tv service on 9/18/24, the salesperson told me he could offer me the same exact package I had for phone/internet/tv if I switched to their fiber optic network for approximately $85.00 plus tax. He told me that price would be good for one year. I had been paying around $120, and that had recently gone up to $166.00 because "credits" expired, so I decided to make the switch.

Would give Optimum a 0 if that was possible!! They lie, lie, lie!!!! Don’t let any gimmick they try to sell you think you’re getting a good deal, they will tell you your price will be one thing and then each month it goes up and the service is horrible!! Both internet and phone service is the worst!!! When I had my service disconnected I was told I would owe $12.00 then they told me I had to pay for another month even though I no longer had service & they would not honor what I was told I would owe!!! And when you ask to speak to a supervisor there is never one there or they are busy! It’s a scam & I have no idea how they stay in business but if people have any sense they won’t be because they are nothing but crooks & liars!!

Huge pain to cancel. Spent way too long on the phone. I had to speak with 4 different people. Two weeks later noticed it still wasn’t canceled. I called back, was told new billing cycle starts today, and therefore will be charged for the coming month. Being as the notes say “I decided not to cancel”, despite me telling them otherwise- their hands are tied. I went through 3 different departments, apparently no one has the ability to refund billing despite their error- and on the day the new cycle starts. Makes no difference that I hadn’t been living at the property or using services for the past two weeks. Basically- milk the customer for whatever you can get…

I would give zero stars if it was possible. What a scam running operation ....Customers be aware, if there is a problem with your service - NOBODY WILL HELP YOU and when you finally disconnect Optimum because you have no service anyway - Optimum will charge you for the WHOLE MONTH of NO SERVICE!!!! If there is a class action against this thiefs - I will find it and join. ONE BIG SCAM.

I was a Optimum customer for 5 years. At first everything was fine. I started with internet at home and it worked very well. But in the last year it started to fail all the time. The internet failed. I would call them to fix it. I would end up fixing the problem. Or they would say it was a problem with the antenna on the street. Until I got tired of the internet failing too much and they supposedly sent me a technician. He was **. I waited all day and the man arrived half an hour after the last hour. And he didn't fix anything. He used a piece of furniture that was near the window as an excuse and told me: "Say I couldn't fix it because of that piece of furniture you have there." So I got so angry and decided to disconnect the internet.

On September 20th at 6pm, I spoke to an Optimum retention representative about the cost of 300 mb of service being increased to the same cost as 1Gb at Verizon and he reduced my fees to match my previous payment. Upon reviewing my bill it had gone back to the previous 69.99 charge. I called billing where the representative was rude, dismissive and adamant that the discount was a one month discount. I spoke to the supervisor who then pretended to listen to the 40 min call with the retention department within 20 minutes - a call that I had recorded as well - and gaslight me by saying I agreed to a one month discount when I did not.

I have wasted weeks of my life dealing with this completely worthless company over the past year. JUST WASTED OVER 2 hours of my life without a resolution & being bounced from the Philippines to South America to Jamaica…They NEVER resolve an issue. They are terrible at customer service. THE WORST! I have been bounced to India, The Philippines, South America, Jamaica etc. ALL cannot think outside the box. I am pretty easygoing, & for me to tell you to run away from this company means they are TERRIBLE…I would pay double to go to another company if they were NOT the ONLY GAME in town. Run AWAY from doing business with them at all costs…You will see if you try them…

Called Optimum in July to try and get a more affordable price. They had increased price by $35 without notice as I am an auto pay customer. Negotiated a lower price with a lower increase. When I received my next month's bill it was still the higher price. I called in again and told them what I was promised and was informed they could not honor the price I was promised and had no record I had called in. I immediately cancelled my home phone and told them I would be canceling my cable and internet as soon as I could. I got service with another company at a much more affordable price. Now Optimum has called me 3 times offering better pricing and free internet for 3 months. I told them it was too late and they had their chance and blew it!

Very bad customer service - my service that was never used all the years we had it was cancelled and after months they started taking the fee from my credit card again. I didn’t notice it and never received any statements. Now they say it was never fully disconnected. No one told me that and now I have to still pay till they disconnect it. Very frustrated and will never use them again.

Garbage in a word. Unreliable internet and their billing is an absolute nightmare. I moved and they did not offer their service in my new location (thank my luck stars). I moved in June and I am still in disputes with them for bills in September! My account was “closed” on two separate occasions and yet bills keep making their way to my house for equipment I never had. When you call customer service they hold your credit hostage. Stating that for an additional fee they can make my equipment rental disappear….This is an absolute joke and these guys need to be prosecuted. I spoke with a senior Supervisor named Brandon and he had a ton of attitude and said it wasn’t his problem. Never again, run do not walk away from this company.

They have a purposeful policy to make your life miserable when you stop service with them. They make it nearly impossible to work with them to do so. And then they keep you on the phone to talk to multiple people while staying on hold for each one who all grill you to keep you from leaving. And then they keep some of your money as a credit. I have been trying for nearly an hour to get them to respond to my request for the refund. Finally, they said no and that they will eventually contact me. Yeah, right. A very disreputable company.

I have been an Optimum customer for almost 20 yrs. The bill has become outrageous. I tried to change my cable package by downgrading from Select TV ($140/mo) to Value TV ($120/mo). Long story short, I was told if I downgrade my package, my bill will go up by $100/mo because I will lose any discount I have. I was told the discount I have on my account doesn't exist anymore, but because I am a "loyal customer" Optimum let's me keep this discount....but if I change anything, I will lose it and can't get that discount again since it "no longer exists". I am looking into other options for cable and/or internet. My bill is over $200/mo right now...and keeps climbing.

The wifi is decently fast about 90 mbps, but it constantly goes out at least once a month, for two days, for the past 7 years! Please take some time to sit down and actually work on fixing your WiFi, you lazy bums.

I am extremely disappointed with Optimum's service. My home internet has been down for three days, and despite multiple attempts to resolve the issue, there has been no improvement. This has caused significant inconvenience, and the lack of timely support and communication is unacceptable. I expect better service from a company like Optimum, but this experience has been frustrating and disappointing.

I wish I have read reviews first before getting Optimum internet service. 1st, I told them I want a fiber connection, all this time I thought I had fiber connection with 1Gig internet. Just to my surprise while talking to the CSR regarding the billing that I set up auto payment that didn't go through, that my connection is just a normal one which is "Coaxial". All the people from this company including the technician didn't inform me that I couldn't have fiber connection. If it wasn't with the fail auto pay which they will not tell you that auto pay will start after the 2nd bill, I will never learn that I just have a regular connection and not fiber. That's a total DECEPTION!

This company is very predatory. It is one of the worst companies I’ve ever dealt with. Used to be Suddenlink. They were decent and easy to work with back then. Since Optimum took over they’re horrible. Closed our local office so we needed to deal with very poor phone support as the only option. Finally closed my account which turned into a nightmare. They emailed me a FedEx label to return all equipment which I did as soon as I printed it. After almost a year they sent a bill claiming I owed them money for unreturned equipment plus service fees. Had to deal with their customer service again which was of course very difficult. They finally “found” the returned equipment but claimed I still owed them for the Service Fees (Plus late penalties) at this point.

If I could give them zero stars, I would! I have wasted several hours over several weeks, calling Optimum and their incompetent unhelpful customer service representatives who put you through the most rigorous verification processes only to end up telling you they can’t help you. My wife sold her business and the new owner wanted to keep the phone number and transfer the service over to them. It has been several weeks with no results. I have filed complaints with the FCC. I have gotten multiple different information from optimum with regards to what is actually needed to change the service over. Every time we think we have what we need they come up with something new that they want us to provide.

Install date set up and technician arrived on time. He did not know what he was supposed to do and did not have equipment with him. Within 30 minutes he was gone; said he had to pick up items needed for installation. Five hours later he never returned or called. I tried to reschedule installation and was told it would be two weeks. This is ridiculous.

The worst ever. They have no value to customers. They care about money only and since there’s no other choice they bully customers. Wish very will come and fast. That’s all I can say to extreme Greedy corporations

If you are researching cable companies please, for the love of God and your own sanity RUN AWAY from Optimum as fast and far as you can!!!!! I wish I could have scored them a 0, but that number wasn’t in the scale!! Trust Me when I tell you, the only time I have seen my wife cry, in at least the last ten years is as a result of dealing with these lying, manipulative bottom feeders. I’ve also seen her yell and bang the phone on her desk. This is COMPLETELY AND TOTALLY so far out of her character that I was concerned for her well being. The Aggravation, stupidity and twisted demeanor of the upper management “gang” seeped down through all the cracks and crevasses and engulfed their dotted line staff. I therefore decided to take over the cable bill myself, assuming that I could put everything to bed quickly and resolve this madness. I could not have been more shortsighted. I had no idea what I was in for. What a bunch of low-life crooks!!!

We have had no trouble until they started Altice One, Since then we have had nothing but trouble. They have the worst customer service of anyone. We have constant interference, the cable goes out constantly. And it nearly impossible to talk to anyone. I would not recommend this service to anyone.

Used to be a solid bet though pricey. I’m at $250 a month and TV is near unwatchable with new “cast on” boxes at $12 per box. Monopolies are evil. 26 years of this. It’s time. Awful now. A shame as they used to be reliable and only pricey not diamond costs.

I wouldn't recommend them to my worst enemy. Been trying to cancel since 5/29/24. Everything turned in by 6/4/24. Now charging another month and late fees. Leaving out dates I cancelled over & over! They also want to charge late fees; after I was told there wouldn't be another bill. So incompetent! Call dates were: 5/29/24; 6/04/24; 6/07/24; 6/11/24; 6/17/24; 8/08/24. Even called when equipment was turned in, on 6/04/24. Each time I would get told that it was cancelled after getting the runaround. They need to honor what they say and actually notate what they tell customers. I will never go back and they still need to zero out my account. My credit should be hit, because of negligence on several of their employees.

I've been lied to. I've been made to pay over 1000 dollars for services I didn't have. I've asked for a paper bill for 6 months. They would not give me one. I've asked to see online bill and it was never up to date and after paying over 1000 dollars I still had my services turned off. I have all my bank statements that things were paid and they refused to show me a bill. I think they robbed me blind. I don't recommend Optimum at all. Bad service and if you like talking to the Philippines for help go for it.

I was with Suddenlink now Optimum. Same crappy service. Worked with them for 6 years. As I called them when my house was built 6 years ago for their service internet never worked. They have been out to my house at least 20 times with no fix for internet making it hard for me to perform work online as they were the only service in my area. When Nortex Internet came out I went with them. Super good internet now but cable bill went up due to no bundle. 160 a month for value cable.

My internet service has been spotty for months. I have called so many times for help. I have gotten 4 new modems, had a service tech at my house 2 times and still I have a connectivity issue. I have been promised call backs..never happens. I have waited on hold for over 45 minutes just to have my call disconnected so many times. I have an issue with my cables and no one can figure it out. Still I pay for internet and there are times that I have no service for hours. I have been lied to as well by many reps. Some say there is an outage in the area, others tell me it's normal to have to reboot many times a day. Unbelievable!

Unfortunately I have to write a bad review. They set me up with their equipment and it wasn't working so they came out and switched out the modem. They set up another account for me so I have been paying on 2 accounts. WHAT THE HECK. They are saying I never called in to cancel the other account. I would never use them again and now I am on hold for over an hour so I can talk to a supervisor.

This cable company deserves ZERO STARS. they do NOT resolve the problem and the tech today messed up cable box and tried to mess with my TV and remote. The extension cord to my cable box was plugged in but it was not connected to the cable box he went to his truck and that's when I noticed it was not connected to the cable box. So I plugged it back in and few minutes later he said I fixed it. I thought yeah right, I was so mad at him I wanted him out of my house. Optimum isn't any better their customer service stinks too. I pay almost $190.00 a month for cable internet, and phone it's NOT WORTHIT. I AM GOING TO LEAVE THESE GUYS. IT KEEPS GETTING WORSE NOT BETTER

Today, I called to cancel my internet service, which I had for several years. We decided to switch to Allo because they were a bit cheaper and we kept having issues with our internet. My husband had already arranged for Allo to come and set everything up, and he asked me to call Optimum to cancel our service. I spoke to an operator named Glen, operator number ** (though I'm not sure he provided the correct information). Despite explaining multiple times that I wanted to cancel, he kept pressuring me to stay. Normally, customer service might try a few times to retain a customer, but I had to repeat to him 10-20 times that I was not interested in staying.

I purchased the service to provide service for a senior in the 90’s. They are disabled and the phone provides access to 911 services. The internet provides service for a caption phone service, the customer cannot hear! Optimum has no useful resources for the disabled to restore service when it regularly stops. So except I sit on hold, this time for 90 minutes before giving up, and try and resolve the issue myself the service is not fixed. I have lived in many states and cities, rural and urban due to work; Optimum is the worst product I have ever used. They have no right offering phone service!

If you can avoid this company, please do. Every month my internet bill kept going up, so I decided to cancel. They called me continuously and promising the world. I paid the bill before the end of the billing cycle, yet still they found something to bill me for. I was so mad that I decided to cancel my prepaid. The same thing happen. They told me it's in the middle of a billing cycle so I have to pay for the month. Remember, it's prepaid not post-paid. Why do I have to pay twice for the same month.

They lie about everything. The Internet has to be rebooted a minimum of 3 times a day. I have no other options where I live for Internet service. I was receiving the ACP credit so I didn't have a bill for many months. Now I am supposed to receive credits of $15 per month however they have yet to apply them. My bill should be $30 before credits and now they are trying to screw me and say it is $45.

Called to cancel service, they put you on hold at least a half a dozen times while trying to get you to either transfer the service to someone or stay with them. They charged me for the full month’s billing cycle because I canceled on the first day of the billing cycle instead of the last day of the previous cycle. Yes, a difference of one day. Was a customer for 11 years and the bill went up and up every year as well. Would not recommend them to anyone.

The worst! Optimum service sucks. Optimum TV sucks. The internet sucks. My price is through the roof & half the time the TV doesn't work. Soooo over it! And all they do is send out a service guy that has no clue of what he's doing because by the next day, the TV doesn't work again... Wth.

After a lot of back and forth and having to write a handful of 1-star reviews I was able to obtain the gift card that was originally promised. I thank you Optimum for finally ensuring this gift card offering was managed. My hope is you do not make it this complicated for other customers.

Internet was okay for a while. Paid 50$/month for 500 mbps internet for around 6 months. Although it was never actually close to 500 I never had issues other than the occasional spottiness. I had to move and I took Optimum with me to my new address. Without my knowledge somebody, (maybe the tech that installed it?) signed me up for the 1 Gbps plan. AND they somehow turned off my autopay without notifying me, so I only found out when the bill was past due. I spent many hours calling multiple times to get it sorted out. Was especially difficult because they outsource their call centers to India. Eventually, I got them to put me back on the 500 Mbps plan. However now they're charging me $61 a month for the SAME PLAN I HAD BEFORE. Also, they LIED and said they would credit the overcharges back to my account and never did! Do not use them.

I can never get anywhere with your call center waste of time. I paid $800 in past 30 days was zeroed out on 6-20-2024 then got new bill for one month $615. This company worst ever. Please don’t sign up with auto pay they will steal your money, charge for equipment you don’t have and charge multiple times for charges and can’t explain anything. No notes on how calls. They can’t afford a CRM? Pay for local sports channel and now can’t get rangers game lol. Paying for 1 terabyte and when I run speed test can only get to 600megabytes. Don’t advertise it if you can’t deliver.

Optimum is the worst company I have ever dealt with. There should be a class action lawsuit against them. I was promised a price on 7/1/24 that was not the price I was charged. I have called multiple times and the price keeps increasing. I was also told that my cable boxes would be removed and I would get new boxes with my DVR information transferred and phone number would transfer over. None of these promises were ever fulfilled! Instead, I waited six hours for new wiring for Fiber cables, which were wired into a different part of the home, all of which I did not request, and I am stuck with a tremendous bill.

I am so tired of Optimum service outages. As long as it is sunny, the service is pretty good. Don't let it rain, though. If we get a heavy rain - not a major storm - the service goes out. It takes hours for them to get it back up and it is usually the same type of trouble: "equipment reset." If they know this, why don't they provide a permanent fix?! I am looking at other options. I must have reliable service because I work from home. Avoid this provider if you can!

The service is HORRIBLE. I continue to lose service several times a month. Customer service repeatedly says I need a new router/modem. I had it replaced, and I'm still having the same issue. I lost service 3 times today. It's frustrating to have to repeatedly reset the modem. Customer service is no help. At this point, it is easier to get a new service provider than to keep replacing the modem.

Unhappy customer here. I work from home and it's vital that I have service consistently. I pay for the fastest internet speed offered and only get close to half of what I pay for. Internet customer out randomly and I'm told it's a problem with the router they provided me. Another tech said it's because the wiring is not stable and needs to be replaced. I ask for replacement and they avoid the replacement stating that it's a modem problem. Considering I just got a replacement two months ago and it's faulty?

This is by far the worst service cable and internet company that I've ever had to deal with. You cannot get anybody on the phone and they are rude. Their internet always goes out. It's very very disturbing knowing that I have to continue to deal with them.

This is the WORST Internet ever!!!! Put a hole in my wall during install, waited over two weeks when service went out for a tech and then they wanted ME to pay $10 for them to come out and never told me about the charge!!!

Extremely poor customer service. Representatives were rude on the phone and refused to escalate calls. Several outages and when asked for information unable to provide and internet is extremely slow I will be switching to another company.

Optimum Cable internet, is spotty at best. If it goes out you will not get a refund for service. I had lines out for a while, when they finally diagnosed the problem as the lines into the house were bad, they insisted this was my problem. I informed them, they laid the wiring lines! Rates will go up on a regular basis, and Customer service is not helpful. IMO I will never use them again, encourage others to look at all options before getting service with Optimum.

I have no positive review for Optimum. In our neighborhood they are constantly having outages. For example the past two weekends the internet has gone out and they had reported outages on clear sunny days. They internet is constantly dropping when they don't have outages. They are for a few seconds but it gets annoying having up to 5 drops a day when you work from home and have to sign back in every time. I finally canceled and switched but now they won't let me cancel today. They said they will cancel at the end of the billing cycle and charge me for the whole month even though I won't be using it because I already switched.

I spent 6 hours going from person to person. My first 24-day bill was over $500 dollars. I was finally told it was reduced to $220 and change that was a lie. So I took their equipment back, paid the amount I was promised. On my way home, received a email I still have outstanding balance that they will never receive from me, a very shady way to operate a business if you ask me. Stay away, run away, don't even think about signing up for service from Optimum. Tv and internet service if you don't like bill surprises.

This is the worst isp I have ever had. “Pay less.” What a joke! It doesn’t matter how much you save if it doesn’t work. I pay for 500gbps… Sometimes I get that.. but it’s usually 20gbps… Don’t ever get Optimum/alltius… Guess they are trying to rebrand and hide the incompetence.

My wife decided to try Optimum as an Internet service. The technician showed up at our door to provide us with Internet service. However, he mentioned that he could not provide the service because our hookup was not accessible at our housing complex due to the proximity of our home. He instructed us to call Optimum to retrieve our deposit. When my wife called the guy said it would be 3 to 5 days to get our money back. It's been over a week and we still have not received our money. She even went to the outlet store and they gave her the run around saying she has to call another number to get our money back.

The worse cable experience I've ever had with a cable company, I live in Spiro, Ok. Service is constantly out, cable straight to TV not working, Internet out, needless to say streaming is out, my phone connected to computer at times works better, looking for a new option, I've had Time Warner, Comcast Paragon and Charter cable... Seriously Suddenlink is by far not even close to the service they provide and cannot even get credit for not having service that I paid for.

Beyond its price for me growing to over $300 per month. They would do nothing on working out a price. No retention office anymore, but they informed me that they have a disconnect office. I choose that. After 10 minutes to try to keep me, I find that I was a few days into the billing cycle, so I have to pay another $300 even though I return the equipment already. No prorated rate. I'm glad I finally got to leave them. New company and streaming TV at 60% my old Optimum price. Also with 1Gb internet instead of 300Mb. The disconnect guy would interrupt me as I've explain I don't agree with a non prorated disconnect fee. Always wanted FIOS, but it was blocked in my area. At least I can get their internet and phone.

Terrible experience, undisclosed price hikes, never had access to an online account or my bills due to an error on their backend, when called to close my account needed to go through a 30 min sales presentation first,.

I’m currently moved from an area that service was supplied by Spectrum. Great service, great prices, and whenever there lacked in any area I was supplied with a credit towards next bill. Since I’ve moved Spectrum doesn’t service Forney Tx area. I called to get service asap but had to wait two weeks out. Then when the date came they skipped their entire schedule with me from 11 am - 2 pm then an hour later I had to call they had no answers. What this tells me about this business/service if they're uninformed and unreliable to not expect above and beyond service or customer service. Personally, this company is trash because they're the only cable/wifi company that service area so as adults we know what that means bad service and no accountability.

They are the best to go through. Very patient and loyal to their customers. I really enjoyed my visit today. I know these Ladies be having a lot on their hands but they take the time and work with you to make sure you’re satisfied. ❤️

Rating is negative stars. I have finally gotten rid of this horrific service provider. 26 years of awful customer service and price gouging. Good riddance Optimum/Suddenlink or whatever your new name may be. Bye Felicia. Hasta la vista. Bye bye.

I recently had the most frustrating experience with Optimum internet, and I feel compelled to share it in hopes that no one else has to endure such a nightmare. If I could give zero stars, I would. Here's what happened: First, I scheduled a tech visit to resolve my ongoing internet issues. The tech arrived, took one look at my setup, and essentially shrugged. He claimed that I was on a non-existent internet plan, which was both confusing and concerning. Instead of fixing anything, he told me to call customer service because he couldn't help.

Optimum is harassing and extorting money from me. We cancelled our subscription to Optimum both TV and Internet on May 20 AND we returned the boxes. They said we had to call a special number to cancel. We did. I was on the phone with them for over 34 minutes and I CANCELLED THE SERVICE. They had already taken the May payment so we expected some sort of refund for the remainder of May. Instead I'm getting harassed for a bill of over $105.00 with the promise that the charges will continue to accrue till we pay it and they will not terminate the service till we do. We don't have the box or the modem. We are not getting service. THIS IS EXTORTION!!

Overall service is horrible! Customer service is non existent to say the least! Thieves is more the word that really fits the profile! My service slim to none since the main line was broken from the street after months and months of issues. I finally got a technician out to the residence who told me there was a major issue from the main line! Months later still fighting the chargers! At this point I’ve gone and filed a case with the BBB for thief of services and awaiting I response! Since I have spent over 30 hours on the phone and close to 30 email. Gave me the runaround! After promises but their own employees and refunds and or credit that were promise never we followed through with! Stay away!!!

Horrible service after 21 years! The last 4 months have been a disaster. Nothing works right. I plug and re-plug nonstop. I despise this company. 21 years and this is the way I get treated. And they have the nerve to tell me that I need to pay for service calls because their product isn’t working properly. What a ridiculously bad company!! Goodbye Optimum. Hello FIOS!

The worst lying company that could exist! They play with people’s money! Thieves and lousy service! What a game! My rate is always higher than expected! They keep lying on charges like I’m being favored.

Recently switched from Optimum coax to Optimum fiber. The only good thing is the wifi is better, All of the TV options are worse. No longer can you rewind a show you are watching, can't do last channel recall. Closed captioning (not used often) is a multi-step process. The remote no longer lights up, channel search is clunky, rewinding/fast forwarding anything on DVR is frustrating. It's like someone said, "Let's take all the good features and just leave the basic functions."

I came back from a lengthy vacation and only three of my six Optimum boxes were working. The Optimum salespeople convinced me to exchange all my cable boxes for cloud based DVR service that had new smaller boxes. The first appointment was eight days away. On that day no one showed up. A new appointment had to wait nine more days. When they came, the tech determined that the newer service was not good for my current system and had to take them all back. Now I am waiting for Optimum to come back with six of the older Samsung boxes. Frustrating and incompetent service.

Optimum customer service is the worst. We had an issue that was their issue, not weather or anything else related. Their technician disconnect our service working on another customer's issue. They took a week to fix an issue that they created.

DAWN, RETENSION MGR @ OPTIMUM MADE MY DAY. She handle my negative experience & previous review of Optimum from a 1 star to a 5 star. If I could rate 10 star I WOULD, She's a BOSS‼️ GLAD I STAYED W CO.

3 appointments made to bury the cable going across our front yard... No one ever shows up. Fourth appointment scheduled for tomorrow... a month after we got original service. When I call to find out why no one showed up.... I am told the the job was completed by the technician.

We have Optimum internet and it’s been pretty good. We only have them as an option in our area so we have no choice. We received a number of solicitations to bundle our phone service for decent savings. We moved from TMobile. The process at the store took three hours. Then we received the billing. They conveniently didn’t mention that the promised discount wouldn’t kick in for two months. We have to pay full price for two months. We’ve spent three hours on the phone with corporate and have been told we have to pay and it will be credited.

Optimum service is horrible! We were with them for almost 18 years and every year their prices went up. I had to call retention every year to get prices reduced but they still were quite high. I actually switched to their mobile service - which ended up being horrible! o we switched all services to Verizon - 2 days into the service for Optimum. Unbeknownst to me, they charge for a whole month, even though we had returned our equipment. When we called to disconnect, they didn't mention this. When I called to question the full month charge, they said it is on page 4 of your bill! Really???? I got a call from executive services who said they would help out, but nope... They did nothing! This is after 18 years of using their service! Wow.... Thanks for nothing Optimum! No wonder you get low reviews. Not consumer friendly at all!

I have had an Optimum Internet service for the past few years. They have been overbilling for the last several months. The customer service is outsourced, and most of the time, they cannot comprehend the problem. It’s time to change to another company.

This company sends me emails and text messages my bill is past due but when I call they just want to add to my services and my bill is not past due. I took this company off autopay and have been waiting 6 weeks for a paper bill sent to my mailbox. It has taken 3 phone calls and still they won't send me a paper bill so I can view my bill and pay my bill. The boxes in the bedrooms have never given us any channels but 3 and they sent a person out and it was never fixed. This company is poor communication and poor in customer services.

So far I have had a horrible experience with Optimum. I was overcharged when I called to pay my bill. On the same day, they charged my bank account twice!! One payment for 217.00 that I did authorize but then charged my bank account 356.06 that same day. I was told that they could not refund my bank account and could just give me credit and I could not speak to a supervisor. I called back and was told that they could refund my account and it would take 5-7 business days. I told them to do it and I also called my bank for fraudulent charge. This had now been going on for over a week. My refund request was submitted wrong twice and has reached another billing cycle so I'm not getting a total refund which I should have never been charged the 2nd charge... I was charged a total of 533.00 in one day for 1 month of service!!!! DO NOT USE OPTIMUM PLEASE!!! THEY ARE HORRIBLE!!!

Optimum is horrific and have been since the very beginning. It was a hassle to get the equipment, to get people to come out and install it, and god forbid I had an issue where I had to call. Their employees are incompetent & have no idea what they are doing. They do not communicate with each other & you just get transferred from employee to employee without anything ever being resolved. I had an issue with service, had someone come out to my house to fix it & replace the modem, and it still didn't work. Had to talk to about 7 people & eventually gave up because no one was able to help me - it also didn't seem like they wanted to either. I am going to cancel my service because they are a dumpster fire of a company.

Very frustrated by frequent Optimum internet service interruptions/outages. Many meetings, movies, sports matches disrupted by internet failure. Impossible to work from home without mobile phone hotspot backup.

We signed up because of the incentive gift card. We decided to switch to AT&T because the service was not great both talking to people and internet at the house. We would randomly have outages. It would be out until I got on the chat and told them there was an outage. Sometimes, it would be fixed right after, other times it would take a while. No report or anything. The outage map never said there was an outage and when I called, they could not give an eta. One time I called and they said 24-48 hours which is a joke. We decided to switch because of the outages but I wanted to try and get my incentive before service was cut off. With no missed or late payments. The guy said I would not be getting the incentive with no explanation as to why. Don’t use Optimum unless it is your only option.

Took them over a month and several screwed up appointments before they finally got fiber installed at my house. Since I got fiber my service has been worse, currently, service has been down for 18 hours and counting. First they told me there was an unscheduled maintenance outage in the area, with no ETA for service to return. Then when I reached out again they told me there was no outage and the problem was with my equipment and required a tech to come out. I know the problem is outside my house because their fiber modem is not getting a signal. The soonest they can get out to me is in almost 4 days, and they tried to scare me into a $7.99 a month service contract to guarantee I wouldn't be charged for the service visit. This company is the worst, and for some reason they're the only option in my town, and they know it, so they continue to raise prices on their terrible service.

Optimum Prices. Their prices are out of this world (TOO HIGH). I was paying $220 a month, then after the promotion, the price has gotten out of hand, from $220 a month to $291 a month in a few months, a $70 increase, that is RIDICULOUS. I returned everything back to Optimum. I now have T mobile and I pay only $60 a month for internet, a $231 a month savings. I will NEVER EVER go back to Optimum!!!

I've been a customer since Gladewater Cable almost 30 years. I was promised certain things and now Optimum is charging me. You can almost never understand customer service representative and I'm also a Senior citizen.

My father passed away and trying to close his account has been VERY frustrating. I live 400 miles away and they keep INSISTING I take a death certificate to a store. No fax or mail option. There isn't a store near me! Two.

I dropped off 2 old cable boxes today in West Hempstead. Representative confirmed my account email and promised to send a message as receipt for the single replacement box after confirming my account identity. I did this at 11:45 AM and no email. No phone line or email to the West Hempstead location so I would have to communicate with someone in the Dominican Republic to complain. This organization should be renamed Minimum to more accurately describe what to expect in consumer relations.

Optimum is brutally bad. It costs the same as Xfinity for worse service. Comcast has a similar cost and much better service as well. Optimum is the bottom of the barrel. If you don’t want to be able to load any webpages while you are 5 feet away from your modem this company is for you! The moment a better service is available I will leave Optimum.

I signed up for internet service on the 15th of March, I didn’t have a stable connection in today May 4th. I have been calling and chatting with them about this issue for over a month and a half. They never took ownership of a single thing. I replaced the modem once, then had a technician out to look at it, he wasn’t able to fix the problem so he had to refer it to a different agency to come out and fix the outside lines. They came a couple days ago and they caused an outage practically all day. Optimum only offered me a $13 credit for the entire month and a half of unstable internet. I called today to ask for either a bill credit for the month of service I paid for but didn’t receive or to cancel my service. After an hour on the phone with these idiots I still only received a $13 credit and no cancellation. I am sick and tired of wasting my time and energy with this stupid company. So I guess I’ll give up. Imbeciles, ALL of them!

Optimum has a significantly higher price point than Astound which was our previous provider. With a higher price for service generally the expectation is that you get better customer service and more professional interactions. The day I contracted with Optimum, the salesperson, Carl said the 1 gig plan should be 940 mbps download and they could be sued if it was not up to speed. He also stated that we would not be charged for technician appointments if we paid 15$ more monthly as insurance. In a nutshell, the router was installed and speeds were tested between 600s and 850 at best.

Once again, your company has failed me. 2 years ago I had asked for two simple things, have my wife removed as primary and me put in place and have her business email removed. NEVER HAPPENED. No big surprise there. I called today to inform your company Optimum / Suddenlink, which I now kindly refer to them as Optimum-less and Sudden-crap, that my ex-wife’s email was comprised and that her clients were receiving phasing emails (I hope you know what that means). Since I was supposedly placed as the primary holder of the account 2 years ago, I was happy to look into it. After contacting your company, I was informed that this did not occur and that she was still showing as primary.

Optimum is the worst internet I have ever used. Their officer came to our house to advertise it. The internet was so unstable. I used it for less than a week and had a terrible experience with their internet. The technician tried to fix it for a lot of hidden fees, which was not informed. Not working. Just waste time. They also charged me after I disconnected it.

Stay far away from this POS company. They are a bunch of scam artist that can’t do their jobs. They had a simple task of transferring accounts and instead onboard my roommate to make more money! Shocker, just another corporate company taking advantage of people!

Optimum trapped me into a bill. Salesmen came with an offer. Said we can try for 2 weeks but will get no charge if we elect not to continue. Installed 02/08. Contacted salesmen on 02/14 that we did not want the service. Salesmen said they would cancel and pickup equipment on same day. Did not come despite me contacting again. Eventually got a bill, and the salesmen stopped responding.

This is the 4th time our service has stopped working in the last 4 months, and unfortunately Optimum is not able to send a technician out for 2 days, so no internet connection, television or phone service. In the last 3 interruptions, we were without service for a total if 21 days. I wish we have an alternative carrier that we could switch to, but no other carrier exists to provide internet service.

This issue was satisfactorily resolved.

My service is consistently out. I’ve had multiple technicians come change out my router and it may work for a few days, goes out again for multiple days. Services currently out and no one seems to know what’s going on. There is an outage in the area and the technician tells me I have to call the office to figure out what’s going on so now I’m just left with no service.

If I could give a minus 5 review, that would be my option here. NO SERVICE. Interrupted service. UNRELIABLE service. Rude and disrespectful service reps. All for the cheap price of $90 per month. This is fraud, folks. When a company charges for a service they say is 99% reliable and LITERALLY cuts out 25 times a day, interrupting businesses that are being run, threatening the safety of patients who are linked to online monitoring, and who disrupt other processes needed for people, that is NOT a company you want to do business with. I have dozens of screenshots from the last few days that show that there is NO INTERNET SERVICE. I was also kicked out of a Zoom call which was REQUIRED for a work function.

They are awful. There is an outage 4-5 times a month for hours at a time. Can't get a human on the phone and when you finally do they don't know anything other than there is an outage. If you have a choice of internet service DO NOT choose Optimum.

We were customers since Optimum came to our town when they bought out the existing cable company. We paid our bill faithfully using auto pay. We discontinued our service effective 4/19/2024 by contacting customer service over a month earlier. We also discontinued autopay. We were instructed to bring in our cable boxes and remote controls on 4/19/2024 to avoid any further charges which we did. The folks at our local office we have known for years and are very nice.... the parent company not at all nice.

After being an Optimum customer for a few years, I finally decided to part ways. My service was not great but I blindly stayed with them. They send a technician to upgrade me to fiber optic and left me without any service at all. I've been given the runaround and after constant calls to find out when my service will be up, they laugh at me and told me that I'm unhinged and that I don't want a resolution. All because I'm work from home and losing days from work to pay my bills. My husband spoke to them and they were more cautious with him. These overseas men laugh at me just because I want to get back to work and was frustrated with this service. This is a clear case of sexual discrimination and misogyny.

I would give ZERO Stars if it was an option. Although it's fairly easy to sign up, I spent 45 minutes on the phone getting it canceled! Very high pressure to give them another name for 'whoever might move in when we move out'. We are selling our home and the buyer can pick who they want!! He asked "Do you have anyone staying in the house after you go?" None of your business, just cancel the service! "Don't you have a name of someone who wants the service or can you tell me where you are moving to?" No! Just cancel it!!!

I joined Optimum in late December of 2023. I bundled my internet and mobile services to save some extra money as per the sales team. Firstly contrary to what the salesman told me, I ended up paying more for less service after I selected the plan. That should have been a sign. Next since I joined I have experienced dropped calls and service outages monthly till the present. I called several times on a monthly basis to try and find a solution to no avail. After several troubleshooting tactics and a new sim card they finally tell me to go to the manufacturer Samsung because they make the phones optimum just provide the service as per the csr. I have to pay over 200 for a faulty phone that I can't port out to another company and I paid my bill on time since December.

If I could put no stars I would, they charged my card an outrageous amount for services I don’t even have with this company but you can’t get a real person to talk to and when you do they hang up on you instead of fixing their problem they created. 10/10. Don’t recommended this company ever. Shady people.

Updated on 04/23/2024: I posted a problem and review of Optimum yesterday. They did respond quickly, although as the responses progressed during the day, it became clear that customer service is not a priority with Optimum. Instead of trying to help beyond initial replies, they became more argumentative and defensive. After several emails, I was given a number to call about the issue. The background noise was so loud I could not hear the representative who answered and the problem was not resolved. I originally called them in March to try to reduce the cost because of a job loss and they are now billing me more than ever. They refused to honor what was agreed upon at that time, and the price I was given was somehow missing in the notes taken on the call. If there was another option in my area I would cut them off in a second. Fast internet but expensive and terrible service! They don't even deserve one star.

I wish I could score them a 0…. Simply understand that Optimum Cable knowingly and with malice of forethought conspires to defraud its customers. It has happened to me four times. It doesn’t matter if you pay twice the price, Do Not subject yourself to the lying, aggravation and outright theft. My next post is with the FCC and then the Better Business Service.

Tech gave me a media player to use instead of the cable box because of channel issues. I try to return the box in person and they won’t take it. Box is linked to the cable account. If I cancel the box my monthly price goes up do to promotions. What a joke. So now I have the cable box I’m paying for just to sit in the corner.

I have never been soo disappointed in Optimum. The customer service representatives that I have spoken to this week were completely rude and unprofessional.. I made my payment via check on April 8th and my service has been shut off. I called to speak to someone and told them that I do not make auto pay because last time I did a double payment was taken out of my account and it was such a hassle getting my money back. The CSR said well a check takes up to 21 days so you need to pay now. I explained that I'm a single mom and I cannot afford to keep cancelling checks because optimum just wants money. I’m soo disappointed by the way I was treated. I will never refer optimum to anyone and I will get my attorney involved because the nasty things the CSR said to me was unacceptable. All optimum wants is money and they don’t care about their customers

Optimum loves screwing over its customers. I’ve had them for years. I’ve been paying for stuff I didn’t want or ask for. When I got the service I specifically told them Wi-Fi only, now I’ve been paying for a house phone I never wanted and cable tv with dirty channels and HBO so I called them to tell them to disconnect the phone and cable and I was told I would still pay 160 dollars a month for just 1 gig of Wi-Fi. People don’t use these crooks, go elsewhere. T-mobile is 70 bucks a month with no hidden fees and works great.

It will probably not come as a surprise, but this company's ability to provide reliable Internet service is HORRIBLE. For over 2 months and 2 technician visits, NO ONE at Optimum can fix our problem. As I work form home full time this is completely unacceptable. During both technician visits they indicated that nothing was wrong with our equipment. The 1st solution was to rewire the house from the service entry to our modem. When internet continued to go out intermittently them the 2nd Technician replaced the line from the road to the house. Luckily while the 2nd technician was here, the internet went out. He did all sorts of testing and indicated the problem was up the road with the line of the repeater. He submitted a ticket as he indicated it was a "separate crew" that fixed those issues. He said to call the next time it goes out and indicate this is the issue to ensure it was fixed. Woke up today, no internet.

Total fraud. Signed up when I bought my house for $55 cable/internet for life. Got a notice after ownership change my lifetime deal was void. Latest bill $149. I pay for 100 meg internet. Current speed from Optimum's own site, CNET and Bing are all 10m download 3m upload.

I’ve moved 3 times, each time with a different internet provider. In my THREE MONTHS (I just paid my 3rd bill today) have I EVER had such a GOD AWFUL internet experience. In my three months of having this service, two times I’ve been attempted to be charged for two internet services I didn’t have. So instead of being charged $60 I’m being charged double and plus some? It was like $160 and all I have is internet. But when talking to customer service they said I was being charged for two internet services? I had to contact twice each time I was billed for this same exact reason. I kid you not when I was on the phone from 12:00pm to 6pm JUST to solve my billing issues. I was transferred over 10 times to different people.

Before they became Optimum they were Suddenlink. They had better customer service, Better issues with quality of service and prices. They continually go up to the point where you are paying a ridiculous amount. They are not affordable for low income people, people on disability Or the elderly. Also do not participate in the ACP program that they use to. If you decide to use them, please make sure that you ask them lots of questions about any hidden fees or charges to your bill and how long your service is guaranteed for if they don’t put you on a contract.

Optimum = 0 stars. This is the worst company to deal with. They rip people off. First my mother's bill jumped from $77 a month to $118 with no reason why. She had basic cable with phone and wifi. The cost was always $77. I also summated an application several months back for senior citizens to get a discount on internet connection through the state of NJ for my 89 year old mother. It came back denied from Optimum. What!? - Denied? Some stupid excuse that because her account is in my name she's not eligible.

Not good service, they make you pay a month in advance, if you cancel the service you still have to pay for the whole month. Not good policy. Never use them again. Also you don’t receive the speed they preach!!

There's no more customer service. I went down to my local Optimum store and there's no one there to help you. They're only there to take your money and give you equipment but there's no one there that you can speak to about your bill because you didn't have proper service for over a year. There's no longer anyone that you can actually talk to. There are no supervisors, no managers, the ship is afloat and sailing along like a vacuum sucking up money that's it, no more customer service.

I do not feel the need to review the terrible customer service, that is covered already by other people. I do want customers to be aware that when they cancel your bill will not be adjusted based on when you disconnect service. Part of the fine print says that any service cancellation becomes effective on the last day of the billing cycle. So make sure you cancel at the end of a bill cycle. Happily we are no longer customers.

If I could do zero stars I would. Been a loyal customer for 11 years with Suddenlink. Optimum took over and my account was hacked and a outstanding amount of money was charged on my account. I spent countless hours trying to get it all corrected. I got nowhere. I was told to pay the money and they would restore my service immediately. Why would I pay for what is not mine. After a total waste of time I returned all the equipment. Hopefully it does not report to my credit or I will hire attorney.

By far the absolute worst customer service team I have ever experienced in my life…Been trying to make things right since August but the reps are literally horrendous…They also got hacked and all my info was taken from Optimum….Been calling to get my bill corrected for months so I could pay it but they insist I have to pay the bill first before any adjustments….Why on earth would I pay money I don’t really owe? 1 rep offered me a lower payment but then the supervisor came on and said he had no right to do that and would not honor what was said on recorded phone line….

Total Outstanding: $50

Terrible company. They will send 3 party workers to your house with jailhouse tattoos, start cutting wires and then give you a hard time when you call the main number to fix the damage. They are still just like they were when called Suddenlink. Avoid.

Went last time to give Optimum a chance. They have the worst product, even worse customer service, and the technicians who come to the home are the most unprofessional under-trained in the industry. And, when the service goes out, which is frequent, it takes forever to get them to fix it. Never again.

Service is decent when it works. Good luck when it doesn’t. Customer service is non-existent. Scheduled an appointment twice for ‘tomorrow.’ Once it was scheduled for today. Second time for a week from now. All service out and now no appointments available until more than a week later. Based on experience they’ll send an inside tech even though I told them outside line is laying on the ground. Then I’ll wait another week for an outside tech appointment and the inside tech will show up again.

We recently switched our service from coaxial to fiber optics after experiencing internet issues. This has been the biggest mistake we could ever have imagined. Not only were we told we could switch back if we didn’t like it, we have spent the past six weeks in Optimum hell. Our internet issues are better but as far as our tv service it’s been a horror show. We have endured out-of-pocket expenses needing a new tv and had to buy two new cables to troubleshoot issues. I could write a book on this but if you have a sound system with your television Buyer Beware!!

I was with Suddenlink, OPTIMUM bought them out, so I canceled my service because OPTIMUM increased the bill by $25! They make you pay a month ahead, yet are billing me for service I canceled. I sent their modem back that same day, as they emailed the mailing label moments later. Do not choose them if you have AT&T available. I am not paying for service I never used. AT&T was installed the very next morning and we disconnected the Optimum wires from the house. Do not get with OPTIMUM. They lie, over charge and try to rip you off. I LOVE AT&T. I reported them to the BBB which says that OPTIMUM is NOT AN ACCREDITED COMPANY with the BBB. That alone should tell you something.

You should learn from Optimum how to CHEAT customers. I have been a loyal customer for many years. I was an optimum customer from 2013 till 2018 and again got back to optimum when we moved back to NJ in 2021. Earlier in Jan (Jan 04th, 2024 to be precise) I had a long discussion with an Optimum agent about my high bills and he offered a price of $126.99 after adding some discounts if I was ready to change from normal internet connection to Fiber Optics. And, I was promised this would be the monthly price for 1 year. I agreed to go ahead and went through the process of getting a new optics fiber line installed.

Optimum has horrible Internet service and even worse business communication. I called on the 15th of the month to have my services disconnected, they put my services as pending because, since I had my services hooked up on the 8th of the month, they said they will not shut it off till the following month on the 8th. Therefore, I had to pay for 3 weeks of use I was not even using their services. I'm not in a contract with them, they're just horrible and very very very poor customer service. I will put my money to where I get the services I deserve. Don't use Optimum people! They will rip you off.

1. When I first signed an Optimum contract 7 years ago, they said they would give me a gift card, but the gift card never came. So I asked, and they said they couldn't give it to me because there was a problem with the automatic payment that was set up after the initial contract, and the payment was a few days late.

Ongoing issues with my internet and TV. The company has sent out multiple technicians and they all blame each other and change each other’s Work and reconfiguration of the signal. I’ve had the wiring replaced from the pole, equipment changed and have had multiple technicians at my house for 2+ years. They send our contractors and not direct employees and they do as little as possible to fix or escalate my issue. Their customer service department for technical support is just as bad. Worse isp company I have ever dealt with.

When I called to cancel my services the customer service agent connected to a supervisor. The supervisor unknowingly did not turn her mic off. Supervisor asked customer service if I had returned all equipment. The customer service agent told her I had. Supervisor said, ”Does she know that?” They were trying to figure a way to charge me for the equipment as a way to punish me for cancelling services. Customer service knew immediately I overheard because I said I had returned all equipment. She also said I was owed a refund and I was billed 3 times more. They could tell I was a senior citizen.

On 2/29/2024 I contacted Optimum regarding a large increase in billing charges, with no change in service. The representative after a lengthy call committed to drop the increase in changes and reduce the monthly billing below what I had been paying. I paid the amount currently due and was also told that my next bill would have the credit of the billing change for the current month. In the past this automatic annual increase has been adjusted.