Optimum Reviews

While you can certainly sign up for their services, good luck ever trying to reach support. Their automated attendant will have you running in circles until you just give up. If you call does not fit in the buckets defined in their automated attendant, you will never reach someone live to talk to. Even if it does fit in a defined category, heaven forbid you don't have your 4 digit access code as without that you are stuck in neverland. They tell you to reset it on the web portal but it's not there (which is why you called in the first place), and around you go. When you finally do get to a live person, you are told it will be escalated and that just means it is tossed in the circular file and you will never hear from anyone again.

Optimum gives worst customer service. I had an issue with my billing and I tried to call them 3 times but they could not help. I asked if I can talk to supervisor but apparently they can not transfer and I will receive a call back from them, which I never received. Optimum overcharges you and after that they don't help you to change your service. You are bound with one service. I tried to request lower my speed to reduce my monthly bill to see if it can lowers my bill. They said it is going to increase your bill more than what currently I am getting. So, Please don't go with Optimum ever!

Optimum's internet stopped working for 35 days. I called to cancel the service. The billing dept (lady was cordial) transferred me to the 'retention dept' so I can cancel the service. The guy I spoke to was the rudest person with zero listening skills. He told me I must get the internet fixed before I disconnect it if I hoped to get a refund (opposite of what the lady told me) - which makes no sense. After 20 mins of aggravation, I hung up to plan a time for the service. Once I knew it, I called back and got connect to a different person in Retention. He was WORSE than the first one, RUDEST person I have ever talked to in my life, and started giving me yet another direction. I was trying to explain what the first two people told me - he WOULD NOT LISTEN, started YELLING at me. I kept asking if he could first listen to me, and when I interrupted his yelling, he asked me to SHUT UP and HUNG up on me.

Unethical company. Increasing the rate for internet connection during a horrible pandemic. At the time when children must have internet connection to get educated, our elderlies need internet to get vaccine appointment. At this time, when humanity is in crises, this disgusting company raise it prices. Shame on you.

I had switched to another internet provider, but Optimum still charging me. I had made many calls to explain that I should not pay for the service I didn't use at all. Most of their customer service was very rude and no intention to help me at all. One lady even yelled at me and talked in a way as if I was stupid didn't know their rules. It was a very frustrating experience to deal with Optimum. I will never choose them again. Don't get fooled by their sales for cheaper price. Once you need to contact with customer service, you will be mad and helpless.

Let me first say this I have a school age child at home and myself and husband have been out of work since this pandemic has hit. Like others we are struggling. Optimum has shut us off going on now 7 times for not paying. Mind you all we have is internet with them so our bill is really not that high. We bring up every time we call the executive orders that our governor has put into place and yet they still don't give a crap. Let alone trying to get a manager is absolutely useless because when we have they say "sure we will make sure you don't get shut off" six days later again shut off. If I could give them no stars I would. They don't follow anything, trying to get a hold of someone is horrendous and aggravating to say the least. Now my child is yet again out of school because of this company and she is all virtual. Optimum really needs to follow what the governor has put into action!

Ever since Covid started I have been working remotely from home. My internet has become so unstable that my connection to my job kept getting disconnected through VPM. My it dept had to set up access directly through the internet. Now we were informed that we will be working remotely indefinitely. I am now trying to set up a full workstation at my home. I received a phone and extra terminal however, I could not set up the extra terminal because in order for me to move docs from one my laptop to my terminal I would need VPM setup which requires a stable internet signal. I tried to no success to resolve this issue with customer service with no luck. I was once told they would schedule an appointment with a tech that never showed up. After months of trying to resolve issues per suggestions from my it dept I will be switching to FiOS.

I was charged a full month of services. They refused to credit me after I cancelled services. Spoke to representatives and still did not get credit for my Altice mobile account. Do Not get service from this company.

From March 2020 to March 2021, my Optimum internet bill went up - no joke - 48%. During a pandemic. My bill increased by $492 per year. After canceling these vultures and refuting their ridiculous "please take us back!" offers for 30 minutes, from 3 different agents (and a call from yet another agent the next day offering me his firstborn if only I'd keep Optimum) I think I'm finally done. A full month after canceling my service, here comes another bill for $120 dollars for internet I no longer even have. 20 more minutes trying to speak to a human who hangs up on me once he gets tired. 20 more minutes trying to speak to another human. They promised me a refund, but I'm pretty sure I'm gonna get billed next month, too. The best part of all this? Their internet was GARRRRBAGE. Pulling-up-my-Instagram-would-freeze-my-Netflix kind of garbage. Shame on you, pandemic gougers.

Like all bad scams. Do not do auto pay. They will charge you future bills after you cancel. Example, I canceled on March 26 and was charged on March 30th a new charge. So I am paying for service I don't have after I canceled on the 26 but still paying on the 30th. Called the nightmare customer service to no avail. System they have will screw you. I fighting to get the money I paid for the future. Go Fios.

Over the past year, I have had to deal with Optimum customer service three times for three different issues. It is very difficult and time-consuming to reach a person at Optimum customer service. It could take up to an hour on hold, and 2 to three calls to reach a live person. Optimum's phone system is difficult to navigate and hangs up on its customers. I believe the person who designed their phone system either has a low IQ, or management made a directive to make it difficult to reach a live representative. On two of my issues this past year I was only able to resolve my issue after making a complaint to the FCC. Some of the customer service representatives are not properly trained to handle customer issues. Of all of the companies that I deal with Optimum is the worst when it comes to customer service.

The customer service training industry could use Optimum as a case study of what not do. I ordered service at a new location I would be moving to, and arranged to terminate at a later date at my current location. They didn't tell me that I would lose service at my current location before the termination date, leaving me with no service. I was told to pick up the cable boxes and a special piece of equipment I would need for my order called an extender at the Optimum store.

My internet has been working intermittently since I moved in 4 months ago. It is so bad that I must find other places to work during the day. Customer service is terrible, they have been blaming my equipment and charging me for technician visits. All of my equipment has been replaced and is connected directly to the tap that Optimum installed. The technicians don't help, they say the problem is 'not my equipment, it's your problem' or 'the problem is in the outside line' but they can not fix it nor can they direct me to a someone who can. The troubleshooting procedures have been painful and time consuming. I wanted to show them the modem error logs but they said that it doesn't mean anything to them. The logs show huge amounts of errors because of noise in the line.

All my life I dealt with Optimum and very rare would I encounter any problems. But lately Optimum customer services has been the worse service I have ever encounter. They charge your account random pricing. They are always having technical difficulties when you try to reach out for answer. They promise you one service and fee and each month they want to overcharge you for no reason. We just downgraded our service for have internet and cable to just internet. They want to charge a cancelation fee 6 month after we been with the service all this time. Honestly Optimum would be losing a lot of their old customer at this rate.

Here are the facts about Optimum based on my experience of 15 years with this provider for internet, cable and phone services:

If you have an opportunity to use any cable, internet provider I strongly urge you to avoid Optimum. They are absolutely the worst. They perform maintenance which interrupts service with no notice to users, and when their Altice Router goes bad you have to wait for a service tech to replace it. My router died last night. Today is Thursday. First available appointment---MONDAY, That's right. So no TV Phone or Internet till Monday between 10am and 8pm.

Spent HOURS on the phone over multiple WEEKS to get a phone number transferred to another provider. Endless loop in the automated system to try and get someone on the line, countless representatives providing conflicting information and then HANGING UP MID CALL (happened MULTIPLE TIMES), supervisors unavailable and would need to call back 1 - 2 DAYS LATER, and still having trouble closing the account down. Wish a negative rating was possible - DO NOT RECOMMEND!

I have had intermittent connection with my internet since Wednesday 3/3/21. However, to be clear is technically been since October 2020 the connection has been intermittent. Each time I have lost connection I have utilized their recommended option to contact customer service which is via chat. Last week each time I have lost connection, I have gone on the chat. Each time I did and tried to get a live agent the virtual bot would not recognize my number and gave no option to connect me to a live agent. Yesterday on 3/6/21 at 8pm, the internet and phone went completely out. After attempting to troubleshoot on my own and no success, I attempted the chat and still no live agent. I call in which is a nightmare getting through the automated service. I called 4 times trying to bypass the automated service to get a live person.

This company lacks customer service and satisfaction. I have been lied to, scammed and disrespected by representatives over the phone. Optimum needs to be investigated scamming people for their money.

We moved from location we had their services. We returned the equipment in a timely fashion and told them we moved. They continued to Bill us even with proof of payment. Hours on the phone with no satisfaction. They then placed our account on collection. We gave up and paid the bill because it was such a theft of our time. They are THE WORST.

I have been an Optimum customer for years. Since they were Cablevision. Mostly for lack of better options in my immediate area. I have 3 cable boxes in my home. One of them was routinely having problems. At least once a week, the box would say "Err" (error) and not even re-setting it would always work. Some days, I wouldn't have working cable at all on that television. Once the problem became more frequent, I contacted customer service. They ran through their scripted troubleshooting - the types of questions that are almost insulting (like.. is the box plugged in? Yes.. I'm pretty sure I know that it needs to be plugged in...) and ultimately said they think I need a new box. So, I went right to the local Optimum store and exchanged the box for a brand new one. Came home, plugged it in... Error. Again.

Currently 4 and 0 for installation. First appointment could not complete work as the house was not connected to the street, so the technician noted that a bucket truck would be needed, sufficed to say the subsequent appointments no bucket truck, no service and a whole history of communication detailing this without any hope or end in sight. If they did not have a monopoly they would have no business. All the technicians have been very friendly, I am currently attempting to go for a new record of how many people come to my house and say the same thing. By the time they come, I wonder if internet will even still be a thing...

Can anybody believe that after more than three weeks, Optimum is still using a temporary cable line which is on the ground and passing by my neighbor's garage? I asked many times and but Optimum sill cannot give me a firm date when they can fix it???? I tried to call the customer service several times and the guy said yesterday my problems was marked fixed!!!! They schedule a technician today for 11am -2pm timetable and at 12:40pm the gentleman just called me that he knows the problem but will need another company to fix??? He even couldn't give me a firm date but said can be months! I wish I never use the company again.

Buyer Beware. Optimum boasts having the fastest internet, but it's really just a technicality of their best package (1000mbps vs competitor speeds of 940mbps), rather than a humanly perceptible difference maker. Optimum advertises great rates, often including cable and internet packages for under $100 a month, but those rates are incredibly deceptive "promotional" rates for new customers only, that change drastically after the promotional period ends (usually a year).

Optimum had no problem canceling services on the first day of billing period (service was unavailable within a half hour), but also still billed for the FULL month to follow. GOOD customer service would have advised on this practice so the consumer could make an educated decision on the cancelation date. Good customer service would also have had a supervisor call back as requested at the time of cancelation to possibly remediate the need to cancel altogether. Good customer service would make their customer a priority, particularly when the company admitted error resulting in the need to cancel. None of this happened because Optimum has Bad customer service practices. I suggest exploring streaming online TV services and other internet providers before signing up with Optimum.

In addition to be being VERY expensive, this company will only allow customers to speak with a bot or a very non-local service rep. In trying to speak with someone local to verify their hours and services provided, I was disconnected by the bot, and then spoken to in what I found to be a condescending tone by someone who was NOT local. When I asked for a local phone number so that I could get my local question answered, he first read to me from the internet, and then gave me the number I had called to reach him! None of this is surprising. Optimum is a very difficult company to deal with. They do not even have an email address. They simply do not want to hear from customers. They are not concerned about meeting customer needs or providing even the most innocuous information. Unfortunately, right now they are the only show in town for my area.

Initially their service plan would look value for the money. But this is just to make you fall into their trap. After that they will increase the price every year more than 30% without proper communication. Service is also not that reliable. You will see the frequent connection drops. Not worth it.

I have had this company for less than 2 months. So far we have had no internet for 4 days during this 6 weeks. I have had to miss work and my kids have had to miss remote school because of this. When I call the representatives they tell me there is an outage in my area; When I speak to someone on the internet they say there is no outage and I need a tech to come between 10-8pm - so I have to miss ANOTHER day of work to stay home and wait for a tech to come.

Going on 6 weeks without useable internet/phone. Optimum took a week to send a technician to our home (who bad-mouthed the company, their service and their treatment of employees), and he determined after 1.5 hours that there was absolutely no problem at or in our home. I call Optimum back, and even though they have all of this in their notes, they start all over again telling me how to fix my in-home network, and that if I would like, they will send a technician out to my home tomorrow. I tell them the problem is with the local service, possibly at the utility pole, and then they tell me the earliest they tell me they can get a technician is 5 days from now. I ask them for a credit on the account, and they tell me that I have to wait until the technician comes out to determine that the issue has been resolved.

Altic Optimum have unexperienced phone technicians. When they send their field techs to the customers house, their own technicians state that the altic equipment are faulty. They state that their mini boxes require internet over WIFI but that did not work due to the distance. Therefore, I hard wire all on the mini's directly to the back of their "UBEE" modem/router. Once it was all hooked up, it crashed their modem/router. Meaning, I am missing services on my cable TV and my internet speed max is 120MBS when I pay for GIG speed. I have proven time and time again which is all documented in their records also by the amount of technicians that come to my house to fix issues.

OPTIMUM HAS HAD TERRIBLE CUSTOMER SERVICE ALL THROUGH THESE "UNPRECEDENTED" PANDEMIC TIMES. I have called Optimum multiple times trying to make changes to my service and now finally to cancel as I will thankfully be moving. Earlier in the Pandemic I tried to cancel my TV plan and maintain internet since you know, we are ALL WORKING FROM HOME and I needed to save money given some personal finance issues many of us had experienced. They told me that because I would be cancelling the bundle that costs $92/mo, the internet alone would cost me $120/mo because it wasn't part of the bundle. ARE YOU KIDDING! This makes 0 sense to any logical business plan. So I was forced to keep the cable, even though I don't use it. Then I just tried calling them to cancel my service entirely for the end of the month, because you know that's when most people in cities MOVE!!!!

Ghost charges appearing on the accounts, resulting in hours of lost time calling Optimum, and getting to talk to "customer service" people trained to say no without understanding the first thing about their service, refusing to connect you to a manager who might be at least more professional, and plain wasting our time trying to charge us for repairing their non-functional services, plain lying to our face about what we did, said, or ordered. The only reason I got Optimum was that it was the service included in a temporary corporate housing, you can be sure that I will never ever buy any of their services based on this experience. Forget about costs, your time is too precious to waste days on end with these guys.

I decided to cancel my service. I was told it can't be done before the billing cycle. For example my billing cycle ends on Feb the 15th. I can't cancel it by January 28th. You will be charge till the last day after you return the equipment.

I have been a loyal customer for over 20 + years. I had lost my job because of Covid and was unable to keep up with the cable bill of over $200. When I called to find out if they can offer me a discounted rate like for new customers they said that discounts are only for new customers. Honestly the hidden fees are what kills you. Well after our long conversation I decided to cancel my service and do without cable. I canceled 2 days after the billing cycle and they charged me for the whole month plus extra fees that brought the bill close to $300. I called and explained my situation to them and they basically stated there is nothing they can do for me. Really? So they rather take the food off my table and the roof over my head to satisfy and better line their pockets. Now I'm in collections because I'd rather feed my family on the little money I get from unemployment. I will never recommend Optimum/Altice to anyone!! Worst customer service and no compassion for people in need.

The monthly fee continues to increase. I cancelled tv and phone service and removed the Optimum modem and router to reduce the bill and it is still $90 a month for just internet, speed of 200. The store agent and the phone rep suggested that I could purchase my own modem and router so I can stop "renting" it from Optimum who was charging for it for years. Now that I have my own, the IP address is dynamic, not stagnant and so it will not work at home with my special VPN phone from work. No one talked about that. This is a service that is too expensive and because I live in a town that is not wired for Verizon, there is no real competition. We are stuck.

We signed up with Optimum/Altice on 9/17/20, the installation was done on the first week of October but we did not move to the house and used the TV until Nov 15, 2020 in which we found out that 2 out of the 3 cable boxes would only work after rebooting it, every time you turn the cable off the cable box would not work again the next time you turn it on. The other cable box just wouldn't work at all it kept on telling us to call service which we did multiple times. It would work for about an hour and then die off again and would say to call service again.

Very bad services. Customer service literally does not exist. If you try to call them it can takes hours and sometimes day. Even if you reached them, there is no help. Recently my internet has not been working reliably. One day was ok and the other not. It took me a week to schedule an appointment with technician. Guess what? On the day he was scheduled, he never came claiming we were not home. I talked to my friends and they had the same experience. It is very common for Optimum technicians not to show up for the appointment and then they would charge you a fee for that missed appointment. Another way for Optimum to make money, ha?

We are with Optimum for well over Thirty years. Everything is just fine. Did not look beyond Optimum and recommend it. Its additional features includes: (1) Optimum WIFI helps you stay connected for free with convenient hot spots. (2) Optimum store provides great deals on brand-name electronics. (3) Parental controls. (4) Pay per view programs. (5) It's easy to store and surf one's favorite channels. (6) On demand selections.

I was a Opitmum customer for 15 years. I decided to switch my services. I called on Nov 24, 2020 to inquire if I need to give them a notice. The operator tried to keep me their customer but I disagreed. The reason is their service was costing me $172/month and their internet speed was very slow and choppy. The agent said, "When you bring the equipment, we will disconnect it." But in retaliation they disconnected without my knowledge. I had no internet phone and TV for days. Horrible experience. I advise anyone with Optimum please first connect with Verizon fios (Great speed, amazing router). I have IGB of download and I am spending half of what I was spending with Optimum.

The service is okay, but the price is way too high! I’m a customer of two years and I pay over $200 not okay! I’m thinking of switching to a more convenient provider. That cares about their customers!

Poor customer service. Multiple contact attempts, Twitter takes months for a vague unhelpful response. Phone is a little better when and if can reach someone. Cost is very high compared to other services. Speed is acceptable.

The service has to be more reliable to the customers. It’s always go off when the weather it’s raining or snowing. They have to give customer some credit. When service is interrupted by the weather they need to tell customers what happening. It’s sad that customers don’t know what going on and they don’t get credit when service is down due to weather.

I moved from my home with Optimum 'legacy system' into an apartment where they convinced me to install the new Altice One system. I was supposed to get 200 mbps service but speed tests showed service between 0.7 and 14.0 mbps. The range for the wifi was about 25 feet and I had to buy an wifi extender to reach the other side of the apartment. After three repair calls, the last serviceman said the only solution was to replace the Altice One with their 'legacy system'. Which I did and I got better than the 200 mbps.

They are the worst service out there but being in the town of Brookhaven on Long Island they are the only option other than Dish for TV. Getting through to them is next to impossible then when you do you are having to struggle with getting an actual person on the phone with the hope they will not hang up. They don’t value customers. Raise your bill every chance they can and you are stuck and can’t go anywhere. I wish I could cancel their service but there are no other options that are available in our area.

They are the only game in town so pricing is more than I believe is fair... Also customer service at best is mediocre. Your first year is average pricing then every year it gets higher! They suck. Period.

It always returns to its home channel instead of where I left off. Which is a bit annoying. Speeds can be iffy. Signal is weak even with a repeater. Expensive. As soon as Google brings internet to Beacon, I say goodbye to Optimum. Google speeds are multiple of what Optimum says theirs are. Hardly any outages. Picture is good. Overall, average.

I transferred service from a previous location. The installer was great. He was there early and had everything hooked up and ready to go quickly. Customer service has not been great. I had to call as the the price and serviced quoted me to keep service when I moved was not what was charged. They tried to charge me $50 a month more and they still did not get me to what was quoted. When I moved I was asked if this would be my monthly for 2 years and was told yes. That has not been the case as I have to call multiple times.

Optimum is an ok cable but they have a lot of restrictions and rules that it's too much sometimes and in my area they are the only provider which makes it harder on all of the customers. We also have issues with the internet connection.

The charges are outrageous. I am 75 living alone on Social Security. Every single item requires subscribing to another high cost addition. They make no exceptions or reductions for senior citizens. And, Internet speeds are awful unless, of course, I can come up with more money.

Very, very expensive. Very poor customer service. Choice of tv channels is terrible. Package deals force you to get many, many channels you will never watch. Internet service is extremely slow at times, equipment they "lease" you is sub-par, they are way behind on technology.

We live in a rural area in Northern NJ and therefore do not have any choice as to who we can use for internet access. We did have Service Electric for the past 20 years and although they were not cutting edge, it worked. We have had Optimum for the past few months and I cannot get the internet to work to even pay my bills. We called for service, they made an appointment for us, never showed up and never called. How can companies get away with this and we have no recourse?

Too expensive. Customer service not responsive. I’ve been a loyal customer. I have no other choices. They’re the only one in my area. I have a landline and Internet. They told me if I drop my landline, it wouldn’t reduce my price much.

I had Optimum installed on Oct 31st. My first service call was Nov 6th because the TV was pixelating and the internet kept giving us the "no internet" message. The tech replaced all the wiring and left. The service was not even improved a little. I had 2 more technicians come out and countless calls to customer service and nothing was being resolved. Customer service hung up on me more times than I can count. On 12/6 the last technician that came in did not even touch anything. He looked at my boxes and goes "Altice One minis are trash. I would never put these in my house and your modem is not installed right." It was 8pm that he came to my house so he said tech support could not call him back since it was so late and he left saying he "escalated" the issue. Again, nothing was fixed. After continuously calling customer service with no resolution I decided to cancel and go to Verizon Fios.

I had a business account with Optimum and due to the Covid-19 pandemic I lost my job and had to downgrade to a residential account. I advised the agent not to put me on auto pay and she assured me the new residential account is not on auto pay. I went to sign into my online dashboard to look at my services and it says I'm not the ID holder of the account and cannot see bill pay or my phone service information. Spoke with one of the agents and was advised I was set up on auto pay.

I have been a Optimum customer since April 3, 2020. At that time I was under the contract for the promotion deal for the price of only $180.00 a month for 2 yrs. I was supposed to get a $100 gift card. But I did not received that $100 gift card still. My bill was a reasonable price since April 2020 till September 2020. I recently was transferred to another apartment on October 1,2020. So I disconnected my cable for Optimum. I noticed they prices went sky high even during the Covid 19 of October 1,2020. $130 for barely no channels not even channel 5 lol. Then they had $260 for still barely no channels, and $400 for all channels which is the service I had at my other apartment for $180 a month.

The customer service is pretty good but the technical aspects aren't. The picture frequently goes bad, often evenings when no one is available at Optimum to fix it. I have to fiddle around for a while to get the reception going properly again.

Optimum continues to raise the price on its services without proper prior notification. Consistent problems with Internet service on a monthly basis. Price to have internet and TV service is too high.

For a basic service, I am being charged a lot of money. The equipment costs are extra. Optimum needs to take a serious look at their competition and maybe start a streaming service at a cheaper rate. About to drop them as my cable provider.

I have been an Optimum subscriber over 25 years and love the service especially the fact that I pay one price for internet, phone and cable service as a bundle. Also I have Flix and premium stations and can get weather and traffic whenever I want to.

They raise their rates constantly without in my estimation giving you additional product. Consumer cannot select piecemeal what they would like in their TV package. Would not recommend them. Unfortunately in my area I do not have a choice because they have a monopoly and are the only service available.

Definitely reconsider signing up for Optimum. They make it seem like setting up service is seamless. It is hardly that. It's 2020 and they still use coaxial cable and their modem to access the service..and on top of that need to go to the closet and another closet in the hallway to connect it all. So basic!! Not even else up for eternity connectivity, despite describing their service as up to date and fast. I was given a 3 hour window, and the only communication I received for their arrival was my building notifying me that they were in the lobby! Didn't call to say they were 30 mins away etc. Terrible service. Just get your money after describing the setup to be seamless and easy, far from it. Wouldn't recommend Optimum at all. Pay more for more reliable and more technologically advanced service. To do it over, would rather go with AT&T or verizon.

I created the service request when my internet stopped working, after 10 min my Internet started working itself so I did not follow up in service request. 4 days later I saw an email saying that technician came to my house and fixed wires/splinters and I will be charged 80 dollar in my next statement, in-fact no technician came to my house. Also no notification/alert was sent that technician will come to my house and fix it. I called Optimum and they said technician came to my house and fixed it, I asked them that "Is there any proof/signature somebody came to my house?" They do not have any proof because I know that it is just scam and they do not have any proof. Anybody have idea on how to get the refund? They have already charged me $80 as I have autopayment on.

Very expensive, has become unreliable and slow, when they installed VOIP they fouled up my wires, they destroyed the punch down panel and left me taped togethered wires! If I had any other choice I would dump them ASAP.

So we ordered a new service from Altice/Optimum Cable TV. We had an appointment for Thursday. So now there is a snow storm and understandably couldn't make the appointment. Now we have to wait another 3 weeks for the next available time for them to come out. I asked if the representative thought this was fair and he said that's just how it is! I own a retail business and if this was our policy we would be out of business. Anyway, enough with my rant. If you can get any other service besides Optimum/Altice then go for it.

Optimum is a genuine ripoff in every sense of the word. Since we first started using their service years ago we’ve had near constant issues with our internet and random fees that were never discussed with us. When we called the company to resolve the issues, they sent someone out to us who did absolutely nothing to fix our issue and then still charge us for it. Stay away if you can, they’ll bleed you dry without even providing a fraction of the download/upload speeds they promise and the equipment they supply you with (router and modem) barely work so we had to swap it all out. Expect constant internet service outages and throttled speeds.

I noticed my service was not working, I went online and seen I owed $120.35, for November?, I paid the amount. I thought I did not pay the previous month that is why I paid. Next Month my service went down. It said I owed 120.35 with a $240.00 balance. When I Saw this I realized there was a mistake. My bill is only $65.00 a month for Wi-Fi. When I researched I realized I paid $70.00 for the month October so I should have never been disconnected. It gets worse from here - after frantically calling why my bill was so high, I was told by a rep that my went from 65.00 a month to a WHOPPING $118.00 + tax a month. I told them I never received any correspondence or bill telling me my rate was going to change.

I’m trying to disconnect my service with Optimum, who states that the service can only be disconnected at the end of my billing cycle. I’ve sold my house and new owners are moving in on the 15th. But service can only be disconnected on the 22nd. That’s one whole week of service continuing in a home I no longer own or will be living in. Why should services still be on in my name in a home, I no longer live in? How does that make sense? One customer service agent said I could disconnect on the 12th, the other the 15th and now this one says the 22nd. What’s going on with this company? They do not value honesty or else they would not have such a policy.

I have no clue how this abusive excuse for a company is still operating. They have sent SIX technicians out to install internet. The first few technicians sat in their car for 30-60 minutes, wouldn't go into the house, said we didn't need a router or a modem for wifi, and then put in the notes that no one was home so that they would get paid for not doing any work. The 20+ so-called customer service reps I've spoken with all barely speak/understand English, hung up on me, insulted me, demanded I be professional after telling me things like "it's not my job to repeat what you say to me," and overall being abusive. This is a very tempered review of my experiences with the disrespectful adolescents at this company.

Optimum is not clear with their prices at all. I’ve been with Optimum for 3 years and each year I get treated worst and worst. They send an “upgrade” promotion for 59.99 but then gives you the runaround with all the “charges” and “fees” and “installation fee” (for a current customer). So the 59.99 deals comes to 120.00 + 60 one time fee when everything is added up. They also raise your rates randomly by a few dollars here and there that you might not notice- they added a “Network Enhancement Fee” on my bill- 3.50 each month- while I was on a guaranteed one year price. I am not at all happy with Optimum and I’ll never get or recommend this company ever.

I've been with this company for over a decade. Because that's the only internet provider is available in my area. Company sucks and monopoly sucks as well. First of all customer service people at Optimum are very rude. Service price are constantly increasing, they are not flexible to work with you at all. They are offering way better pricing with lifetime guaranty for new customers, but existing one has no choice. I do not have luxury to disconnect and connect service back, because I need internet at home almost 24/7. My only hope that soon our building will get Verizon Fios and I will totally forget about Optimum for good. I was looking at Starry service as well. Both of them coming to my area soon.

Often my internet computer connection is so slow that it's frustrating. This company gave me a hard time when I discontinued service and then started it up again. They wanted me to pay a full month's amount of money for just a few days. Their lousy service was the reason I discontinued. They hardly ever pick up the phone to help with a problem. Once they became Optimum Altice it became a subpar company in my eyes.

THIS COMPANY IS GOING TO **. I switched plans, added a phone line, canceled my old service under a different name, the tech that came out was rude and impatient, came with the wrong contract/internet speed, wouldn't wait for me to call customer service to change the speed, I refused to sign anything, company never followed up with me on porting out my phone number, they never even gave me THE NEW PHONE NUMBER, there was no follow up, no information offered to me at all, they OUTSOURCE to countries where the ACCENT is so hard you can hardly understand what they are saying, it is PAINFUL, if you can AVOID OPTIMUM, go with SATELLITE internet, especially if they have monopolized your region, MY GOD, SHUT THIS COMPANY DOWN OR LET US BREAK THE MONOPOLY so other companies can market to us.

I was a Very Unhappy Verizon Customer due to their excessive price and the need to have a router in addition to their box. Upon switching my bill has dropped dramatically and Optimum's Speed and Reliability are far better.

Beware! I moved and was charged a full month of service because the billing period ended 1 day before. The agent I scheduled the disconnect with the week before the move should have advised that Optimum does not prorate service. I would have shut it off before the start of new billing cycle. I went into store and called in for assistance but was told it’s company policy. Meanwhile, I am out $200 for no good reason! This company gets you in anyway they can for every hard earned dollar. Beware if you are stopping service.

I've had Optimum for years. Unfortunately, over the years they've gotten worse and worse. They gave me so much trouble to change the account holder and for ONE mistake in the paperwork they didn't even contact me about it. I only found out because they cut our service and when I called they told me there was a mistake in the paperwork. First off, makes no sense to cut the service for a mistake in the paperwork. I spent DAYS making calls and they just kept transferring my call over and over again. I was so sick of it. If I had other options I would leave optimum in a heart beat! Now that I opened another account under my name they're charging me more and they've just raised the amount I'm paying again. Makes absolutely no sense as to why I am paying almost $200 for just phone and internet. Optimum has the WORST customer service.

They have lied to me from the beginning! They will tell you anything you want to hear. The rates are not what they advertise. Bunch of liars! It's better to pay a little more for Vios than deal with Optimum. I can't believe they are still in business! They should be sued!!

I have Optimum 400 internet service and I am only getting less than 200 Mbps. This is measured with the router connected to modem without any splitting. I called them to complain, but they keep giving me the run around of how speed deteriorated with multiple equipment on wi-fi. They intentionally throttle the speed and blame the customer for the less than promised delivery of service. I would switch to another provider, but Optimum has a monopoly on high speed internet service where I live. There should be more recourse on the part of consumers with this level of cheating exhibited by a large corporation like Optimum. I would have give 0 stars if I could.

When I moved a year ago, I selected Optimum because of their low prices, however as COVID 19 went into effect and I had to work from home full time, I noticed how poor the quality of my wifi was. Over the summer, my one year contract ended and my bill immediately increased. I called and spoke with a representative who expressed that there were not promotions, I would have to pay the new amount. I asked if I could upgrade and at least get better quality internet for the high amount I was paying. She said yes, set me up, and scheduled an appointment. The date for my appointment came and passed and no technician ever showed up. I called and was informed that due to COVID they were actually not sending technicians out and I was not able to upgrade at that time. So I continued to pay for the increased price with poor service.

I called b/c our bill was so high, after a 30 min conversation the billing dept promised to reduce bill from $240 to $160 (discounts, loyalty credit). I was shocked when the bill that came the following month was higher- $260. I called back and I was told that the woman who gave me that deal would be punished and my bill would remain high. I was so upset, I told them I would call back.

Optimum service is the worst and should be shut down... they customer service is bad and I think over charge customers. I have at least two boxes that’s down & WiFi been down and optimum giving me the run around... I really dislike optimum.

Terrible customer service! I was told technician would pick up modem at my old apartment when he was putting in new one for new tenants. He never took it and they are charging me $180 for this oversight on their part and reported me to debt collection company even after agent told me they would waive the charge since technician was supposed to take the modem. I WILL BE FILING A COMPLAINT WITH BBB and FCC regarding this as I believe they deliberately leave behind equipment when customers move so that they can charge this ridiculous fee for a plastic box that has no inherent value. I have spoken to 3-4 agents already and they lied and never followed through.

One month after I've signed up to receive their service my internet stopped working. I've called several times and requested a call back and never did. When I finally got through to them I asked for my internet to be disconnected since I wasn't receiving any service (This was on my next billing cycle). The customer assistant proceeded to tell me that I had to pay for the service which I already wasn't receiving before they could disconnect my internet. They continued to bill me even after my request. Would not recommend this company to my worse enemy.

I called to cancel my service because I had to move to another state and I received a letter to return the equipment before November 07,2020 I did 11/06/2020 and the next day Optimum took (stole) of my account 365$ the amount of the equipment that I returned in Good condition and in right time. Now they don't want to return my money, the last time I Called them said I have to wait more than a month to receive my money. The money that don't belong to Optimum. This is Abuse to the Costumer.

I have had Optimum for TV, phone and Internet for many years. Whenever I can get a new promotion I take advantage of it. My Internet started going in and out constantly so I called to get a technician out. They came and changed the modem and router. It still did not work properly. I called and made another appointment. No one showed up. When I called they had no record of an appointment and so I made a third appointment. The third appointment came and they changed the router and realized that the problem was outside on the pole. Once he fixed what was that on the pole it worked fine.

I moved from New Jersey to Wisconsin during the midst of the pandemic in May 2020. I didn't want to take the time to return the Optimum equipment in person, so I requested a return label and returned the equipment via FedEx as Optimum instructed. The tracking number shows that the equipment was received a week later. In August, Optimum deducted $180 from my bank account for the equipment. I called Customer Service and was told they would send a request for a refund to the powers that be. Eight weeks later, I called Customer Service (the only number they provide) to check on the status of my request. The rep can only tell me that they are "still working on it" and suggest that I pay a visit to my nearest Optimum store which is a 24-hour drive away. There is no one else I can speak to about this matter. I hope the reader will learn from my sad story and FIND ANOTHER INTERNET PROVIDER!

You need to buy one or two tiers above the speed you want in order to get the speed you need. The field technicians are part of the scheme. They somehow lower the speed intentionally and will try to sell you other stuff.

We did not have internet from Optimum in a few rooms so I asked if they came to look at it would I be charged? They said no, the serviceman said no fee when he came and he couldn't fix it, so I cancelled my service, paid the last bill, returned all the equipment and they said I was good to go. Two months later I'm billed $80 for the service visit, then they reported me to a debt collector/creditor when I didn't pay within two weeks after the due date of the bill (because I was calling and calling to try and get it waived). At one point I was told to wait for the next month's bill to see a zero balance, and that was when the creditor mailed me a bill.

Clearly we can see here Optimum has a problem. How are they allowed to be the only service provider in my area and they do business THIS poorly. Look at all these reviews. They’re all the same. Poor service connection with WiFi, poor customer service reps, can’t get a supervisor on the phone. It’s the same thing. How is this legal????

There is no customer service and in a time of pandemic they are stealing the reconnection charge of $45 because they can't resolve anything!!! Most of them you can't understand!!!! Heartless people!!!!

Company is the worst. Been through 4 routers and a modem. Problem with WiFi dropping still exists. Customer service told us to buy our own router for it to work. Why should we provide equipment they are supposed to provide for their service. People should riot the company to make them do their job.

This Company has failed in all areas: 1. Nearly impossible to reach. 40 Minute waits are standard. 2. The agents are courteous but never have an answer. Always put you on hold and often lose the connection. 3. I have lost my landline service for over two weeks and they cannot figure out why. 4. Field tech came to house and said the problem was at the home office. 5. Home office says, "We will solve your problem in 24-48 hours." Two weeks ago. 6. I asked to Port a phone line from another company and they have no idea how to get it done. If I had another provider I would never use these people again.

I sign up for Optimum WiFi and cable. Things are great. All of the sudden I look at my account on my card. I was double charge. I call customer service asking why I was double charge. They keep giving me run around and the customer service person was so rude keeping arguing with me not explaining why I was charge double on my account. It’s not a good business and training for customers service at all. They don’t know how to talk and they also don’t know how to explained when someone sign up to optimum. Need better people to work for optimum service.

It’s unbelievable. After 10 phone calls troubleshooting, I still don’t have cable service. I had cable in August then I downgraded to a seasonal service that they offer for when you are not using your vacation property that much. 20 local channels nothing special. They shut my service off completely. And now every time I call to turn it back on they put me on hold for 20 minutes and nothing gets resolved. Worst Trouble Shooting Phone a service ever.

I started a new deli business and needed and phone and internet company for the deli. I call Optimum sales and the salesperson clearly told me they have a promotion for new customers for free install. I accepted the terms and proceed to schedule a install date. No email was sent to my account to notify me of my new account charges and breakdown. After the install was done I received a work order email that stated that they were charging me $179 for install fee. Right away I called customer service. They told me I have to wait for the actual bill to come in and they will waive the install fee. The bill came in. I called billing and they transferred me to a supervisor. He told me he had to look into the matter and most likely will refund me the install fee.

So this is the 3rd time in the last month I had an appointment with Optimum. Half our channels don’t come in. We have had 3 appointments. All of those appointments the technicians no showed, no call. Unacceptable! They keep giving us new appointments and the same thing happens. They need to hire new independent contractors cause the ones they have no are not worth the money they are being paid and neither is my service. It’s not worth what I pay.

I moved to Ulster County and requested Optimum/Altice to be my provider. The experience has been more than horrendous. Wifi service in the area is terrible. I've been charged in excess of 100$ to have someone troubleshoot and rectify phone issue with no satisfactory result. My grandson is on remote learning because of covid and he can hardly stay on because the wifi kicks him off constantly. They have come to the house to try and fix telephone service which is very much needed because of elderly parents and they still cant fix whatever problem they think it is. Bottom line They continue to promise in fixing this issue with phone for last three weeks with so called troubleshooting (fancy way of telling you they cant fix the problem) and still no results. Utterly frustrated with this company. Unfortunately there is no other service available in my area.

I've read other reviews and that was my experience too. I don't know how they are able to continue without being looked into. Something is very wrong with this company from customer service down to equipment that doesn't work. It feels like they are customers' money with no repercussions. I would highly recommend you not use them. I don't know what has happened to them from the past. A couple years ago they seemed okay.

I was without TV for 10 days because that is how long it took Optimum to send out a technician. The problem was outside the house and due to poor workmanship during installation. Optimum is obviously not in the customer service business.

Internet constantly drops, equipment was replaced with no improvement. I pay $97 a month for internet only. Offered $74.99 a month to add cable (supposedly a deal for existing customers), but was quoted $129 when I called. Clearly a bait-and-switch. There is no other internet or cable available in our area so I have no options.

I was taking care of my mothers account at her home on Long Island after she passed away in May 2020 and got the billing in my name. I called sometime in August to disconnect the service and the customer service agent was terribly rude and wouldnt help me because I didnt have the serial # of the equipment as I live in MA which is 4 hours away. The equipment has been disconnected for months as the house is vacant and being prepared for sale. I myself had/have health issues that prevented me from getting to the house so I could get the serial # and return the equipment. I'm a fair guy and want to have the bill reduced to 1 month service from the $483.00 and even that is too much for what you get. Seems this company is way too big and feels they dont have to help their customers.

Constant drops in internet services, which is and has been happening for 2 decades of dealing with this same company and I have lived in several locations with different, neighboring zip codes. Biggest problem is, they have monopolized almost the entire Borough of Brooklyn, NY and are literally NOT allowing other companies to move in. Charging a fortune again because they have no competition in the same area for over 20+ years and provide a terrible service in every aspect. The sooner there will be competition the better. Will leave Optimum 1st chance I have and never look back. Overpriced and terrible, terrible service!!!!

Horrible experience. Wifi was always dropping, not good since I am working from home. My tv box would always shut off and have to reboot. Called Optimum multiple times, but they always wanted to do a reset from their location. Every morning I wake up instead of my box showing the time it would always reconnecting. When signing up for Optimum, you are informed about a $100 Amazon gift card but not told you must be with for 3 months first. Just overall not informative and helpful. I have signed up with Verizon and they have been great! Fast internet and strong. Would not recommend Optimum to anyone, especially if you are working from home and need efficient internet service.

I called Optimum for the service as I was not getting a Wi-Fi to my apt. As a called the optimum to make a appointment and ask the representative that, "Am I getting charged for these services," and the representative told me, "No you will not get charged." As on September 16, the technician came in and told me that, "Your router is locked and that the reason you are not getting the Wi-Fi and you are getting to much signal in your apt," so, he installed the patch outside the building and installed the new router. Additionally, when the end of the month I got the bill from the optimum which showed $80 charged in the bill for the service.

I’ve had Optimum for a while the service was good for customer service. Since April they are a mess. I call every week, I get a person that doesn’t know what they are doing on the phone. I had 4 techs come to my house. They rush out, they don’t fix the problem. They said they will be back and don’t. They claim that it’s a programming issue. Can’t get a hold of a supervisor. Can’t get a hold of anyone that knows what they’re doing there. It’s ridiculous, it’s frustrating, it’s a crime what they’re doing. I had no on demand, no DVR Service, no cable, can’t get the Internet to work in my sons and daughters room. They have school, it’s frustrating. Don’t know what else to do or who to call to get the specs. Will be changing to a different company. They have a whole bunch of idiots answering the phones that don’t know what you’re doing, you’re going to lose all their clientele. I don’t know what happened to them. It’s ridiculous. It’s a sin. It’s no way to run a business.

My apartment needs wifi extenders to have internet in the whole apartment. During the pandemic, I have worked remotely. My telemedicine appointments are continually dropped because of poor wifi. Starting 9/13 the technician who came did not bring requested extenders. Next appointment, the technician said he had never heard of a wifi extender. 9/16 confirmed appointment to bring extenders, technician did not come and said he knocked on the door. Impossible since he needed to go through the doorman and did not do so. 9/21 technician did not come and said he did. Same story as last appointment. 9/22 Complained and waited to receive a call back. Never received one. 9/24 Technician came but did not bring extender. Said he would be back the next day. He did not come.

In short, none of the Optimum customer service reps seem to know what they are doing, they'll pass you from department to department (on average, they'll transfer you 4 or 5 times in one call) and they'll then terminate the call with no explanation or resolution.

I disconnected my service with Optimum, because my bill went up by a substantial amount. I called customer service concerning the disconnection, and where to drop off the equipment. The woman I spoke with was very rude and didn't know where to tell me to drop off the equipment, I was put on hold for a very long time; and then a man came on the line, who was extremely obnoxious with loud noise in the background. He was asking for more information, which they already have on file. The worst customer service ever, I think it is non existent. Stay away from this company, they are fraud.

Absolute worst company in the country. Customer service is a disaster. I will keep it as short as possible. Started from installation. Installer acted like he was doing me a favor. He was rude and unprofessional. Boxes never work properly and have to be rebooted on a daily basis. I called. Was told they would send a tech. Set appointment. Tech never shows. I give up and figure I will live with it. Not worth the hassle of dealing with them. My one year promotion ends and I receive a bill that is almost double. I attempt to call to lower package and it takes me a week to get through. Finally get someone who proceeds to flat out lie to me on new cost and what channels I will have.

Service at Cablevision was impossible the last two months. Closed my account, went to turn in equipment and office people were nasty nasty nasty yelling at each other, customers, anybody else who walked in the door. Can’t imagine what warranted this. The behavior was unacceptable. Does it cost them their salary if they are nice, civilized? Sure seems like it!

I had a very difficult time dealing with several people at Optimum in the Tech department. I first want to say reaching Optimum by phone is very difficult. Waiting time is so bad they call you back in more than 45 minutes. Only half the time they actually call back, the customer must keep calling. I dealt with 3 tech people on the phone and 2 over online help for about 3 weeks. A tech person was scheduled to come out and did not show up. I waited 8 hours. I did not receive a call to cancel. From September 3rd I had no Home phone service until today September 23rd. Finally I got someone on the phone through the billing department that also knew how to fix tech issues. Jameel was able to help me solve the problem completely and phone service was restored. He did in minutes what 5 other people could not solve in weeks. This is my first time writing a review but I felt compelled to do so. Thank you Jameel.

Whoever the technician was who install a cable in my building left a mess of wires hanging from the ceiling in the hallway of the building. It is the sloppiest job I've ever seen. The wall was freshly painted and he left the dirty fingerprints all over the wall but that can be painted however he left all the wires hanging out of the sleeve that the wires go into in a very sloppy manner. I was going to get cable but after seeing that I changed my mind.

Optimum is terrible. They are falsifying claims and and trying to get away with. They claiming that a service agent came to my home, when they are not and are playing hardball cause they have building monopolized. Now my internet is super slow and never had this problem before. Gonna push board to change that for next contract. Terrible!!!! They are trying to rip people off in the middle of pandemic, when trying to keep up with bills.

Worst company I have ever worked with. Would join ANY OTHER internet vendor who comes to Jackson New Jersey! Tried to change services this week and called in 5 times to the 'retention department'. Put on hold for 2 hours on each call, and ultimately the call disconnects at 2 hours. Finally got thru to change services today and they had the gall to try and upsell me before making the changes I asked for. I asked to speak to a manager, she joined on a clear line, suddenly there was static on the line, out of the blue, she yelled 'hello' 'hello' and also hung up on me. This is not an unusual interaction with this company. This has happened continually in our 20 years of being a 'valued customer' here.

Being a long time internet user/ cable/satellite subscriber I've witnessed the decline of customer service by companies that should be striving for good service/more customers. Instead, the business model is raise prices and provide service in all areas that is so bad the intention is seemingly to drive away its customer base.

The call is routed to Timbuktu. Background noise of everyone talking make it impossible to hear the rep much less understand her. I called because TV reception was not good. After an HOUR on the phone, I had no TV at all. Despite the fact I was on the phone at 1:30 PM could not get a technician to my house for another two days. We pay a lot of money for TV these days, and now they're going to expect me to pay to fix the problem they created. Cablevision come back! All is forgiven.

For the past 4 months I have been calling them about the interrupted service and incorrect billing items with no resolution. You have to wait hours upon hours to get to the right department before you can even be in a queue for a callback for your issue. After that you may or may not get a callback. And then you can start the entire procedure all over again the next day. Eventually once you get to the customer service rep. they say, our manager will call you back in a week or two. Are you serious! No resolution. I'm sick of this! I don't believe this company actually exists.

Optimum is a complete scam company. Our Internet has been down for 2 months now, company could care less about fixing it WHILE CHARGING US FULL PRICE. Have called numerous times, and not once have they bothered to come out. They claim there's an outage. Have visited the physical store, they tell us to call. We call, they don't care. Well if you don't care about your customer we will be taking our business elsewhere.

Optimum received the rental modem Ubee on June 23 and still charged me for $10+tax each month claiming that my privately purchased modem Arris TM1602 belongs to them. I called customer service today at 11:11am and Optimum called me at 12:36pm and got disconnected then call me again at 12:51pm. During 40 minutes communicating with the representative Nicole and was being put on hold for 30 minutes, at the end, she told me that her supervisor told her that my modem belongs to Optimum and she couldn't do anything. I told her again and again that I purchased the modem on my own and requested to speak to the supervisor. She said that the supervisor couldn't speak to me. I then asked for the supervisor's name who told her the wrong information. She said that she couldn't give out the supervisor's name.

They mistaked my address for someone else and canceled my service. I never called to cancel my service. Their mistake. I call and no one knows what they're doing. I had to go to the actual office and still don’t have my service back. This is absolutely ridiculous.

Optimum sells a router that does not work wirelessly and yet I am paying Optimum for wireless internet. It does not work w/ my time capsule to back up my computer periodically, automatically. I have placed 7 calls to Optimum 'service representatives'. Of those 7, I could only understand 2. Only those two helped by recording my case and telling me I would hear back in 48 hours. Needless to say, no one returned my call. My problem was never corrected and never properly addressed. The last (7th) 'serviceperson' said they could do nothing.

I schedule appointment 5 months ago.. After 8 no shows and reschedules which I had to call to reschedule. Today I was on hold with their text message service for 3 hours, at end they told me they cannot help me, to try calling!!!! They have a monopoly in the area and don't care about their customers.. Few months back I asked for manager and was told, someone would call back. Never did. Company has the worst customer service I ever seen. I pay $200 a month for their service.

Terrible service. My internet has not been working. I am paying $276/month and no WIFI service. Drops all day long. I call and get stuck on lines for hours. When someone finally gets on a phone, they are no help and service is not fixed. What a waste of my time and money that I don't have a single mom. My kids are unable to do remote learning from home because the service keeps falling off. Can't get a service tech out to house. They refuse to book one for me.

I would also give less stars if I could. 1st, they sent my SIM cards to a different building. 2nd I only received 3 instead of 4 of them. 3rd, the SIM cards had different phone #s and I almost ended up losing my original phone #. I also tried to cancel and suspend the SIM cards and none of the employers send the petition to cancel the account. Overall, this is a rip off... Horrible customer service and very unprofessional.

If I could give this worthless company no stars, I would. This company is an utter joke and a complete disgrace. It is even disgraceful that the residents of Brookhaven (Crookhaven) are pretty much stuck with them as an only viable option because we cannot get FIOS for whatever shady reason. For a company who claims they are "here to help keep you connected during the coronavirus pandemic", they do not even attempt to live up to that. I was out of work for a few days due to a potential covid case (my test came back negative). So naturally, I'm a little behind on everything. It didn't help that when I did try to pay when I had the resoures to, their service was down both over the phone and internet due to the hurricane; which is another issue in of itself.

Optimum charged me two months in advance. I was in process of moving and apparently, the new tenant called, canceled my account effective October, and opened a new account for him. How is it possible that Optimum allows anyone to cancel someone else's account? This illegal cancellation generated a new bill (2-month bill) which was paid. When I called to cancel the account they said that the account was canceled already. They canceled the account on August 26th but didn’t refund me for the second month (Sep 7th to October 2nd).

Prior to the Altice takeover of Optimum, Service was acceptable. Now, it is impossible to get a human on the phone unless you specifically call to cancel your service. That puts you on a 45 minute hold for someone in customer retention. Typically, that resource is practically useless, though they do set up technician visits two to three weeks later. Don't take the call-back option as that call back can take up to two days and if you are not sitting next to your phone waiting, you need to start over.

I switched from Verizon to Optimum because of pricing and Customer Service, and Optimum offers to buy out your contract. Well, after months and months of submitting my final bill and speaking to them on the phone 4 times (each time my issue was "escalated"), I never got my Early Termination Fee credit. They stated that the bill I sent did not have my name or address on it, so I looked at the attachment I sent and my name and address were on THE FIRST PAGE! I sent it back to them 3 additional times and directed them to the information. Nothing.

We were having a problem with our internet service for a few months. It was constantly disconnecting and reconnecting numerous times a day. After the fourth and final service call (had 2 prior service calls which did not resolve the problem and a missed service call where the technician never showed) the technician finally fixed the problem which turned out to be a faulty amplifier in the house (he replaced the amplifier with a splitter). This was in the basement and initially installed by the cable company which I would consider their equipment and not mine. Needless to say we were charged an $80 service fee which was mislabeled in the bill as a missed service call.

We signed up for a new Altice plan in March. At that time we were promised a 100.00 Amazon gift card, which we never received. Back in June, we spoke to the customer service department and they assured us it would be arriving shortly. Well, now it’s late August and no card. Over the last few days, we have spent about six hours on the phone. Their customer service is dismal at best. They lie constantly. The supervisor was supposed to call us back and never did. We are now looking at what Verizon has to offer.

I have been without internet multiple times. First time they gave me a bad modem that died within 3 days of starting with Optimum. Second time, someone canceled my service and was having it moved??? Took them almost 2 days to restore service and even then they had to completely remake my account. Now after isaias I finally got power after 5 days and it was working. Stopped work 3 days AFTER I got my power back which was a week AFTER THE STORM. Why?? Still don’t have internet service after 2 weeks. Went out on August 11th with no end in sight. Unbelievable since I am working from home and my sibling is going to school from home. Internet during this time is CRUCIAL.

When there is a storm, not only do you lose power, but Optimum always loses connection and can't provide service in the wake of it. It has been more than 3 weeks and I still don't have telephone service and only limited cable service. I cannot reach a person and the automated bot is just that, automated and nonresponsive. I have had several text messaging exchanges lasting over 2 hours and a visit by a technician who says he "can't repair" the problem. He claims to have escalated the issue and yet, I have gone back to square one and have waited another week for another technician to come and do nothing. Optimum is awful. Apparently, there are NO competent technicians or service managers that work at Cablevision, they just operate a call center where the operators don't speak good English and they only know to go thru a "rule book" of sorts with no understanding with what they are dealing with.

After 9 hours online with Optimum customer service... they did none of the things they promised to do to correct service issues extending over 6 months. They messed up every attempt to correct the situation ... adding fees to my account each time they tried to adjust the account. Even charging me $80 for a service call that was a NO show on their part. In my opinion and not challenged by their rep... Optimum is using abusive, telemarketing, sweatshop, tactics that pressure reps by performance quotas not to solve any issues that would cost the company even if that action is abusive to their customers.

New Construction internet. Called Optimum July 20th to install internet, Incorrect Optimum technician arrived. My builder informed Optimum in July that internet cable needs to be threaded and splice box placed for 4 homes in the residential home development. 2nd appointment failed on August 14th due to incorrect technician. 3rd appointment failed on August 24th due to not preparing properly to thread cable and install a splice box. 4th appointment set for August 30th. To be continued...

I just had my 5th appt to set up cable. The last 3 were no shows and the first appt the tech never called in serial numbers so the backend shows I don't even have a box. Just made 6th appt and will be 2 weeks from initial setup. Who can take off work 6 days??? Running back to Fios after I get 2 weeks of cable. My god what terrible service.

I am extremely frustrated and disappointed in Optimum. We lost service 15 days ago due to Hurricane Isaias. Electricity has been restored but Cable/wifi/phone has not. I have spoken to at least 10 different people at Optimum. They have sent 1 technician at 2 different times that were not equipped. We specifically said cable was snapped from a down pole. They sent 1st technician in a mini van who could not do the work. the 2nd technician was sent in a truck even though we specified needed a bucket truck which he did come in. He also came with no wire at all. Spoke again today and they are giving me a window 2 days from now which will be 17 days from when we lost service.

My bill went up by a substantial amount, for the last 4 days I am trying to reach customer service, I tried to wait in line for over an hour. No one took my call, then I selected a different option for them to call me, no one called again. The same scenario for the last 4 days, nothing resolved. I am a loyal customer for over 40 years. Extremely disappointed.

It took me less time to get divorced than it did to cancel the home phone and cable. Over the years I call and try to get the service changed, alway an up-sale, always "Can get you better deal". Today I waited for 65 minutes for someone to even answer.. and went on with the same, "Keep the phone so you can get discounts." No, I just want the internet. Why can’t I just have that, why does it come in a package. And why does it cost $122 per month for 500 mbps if it’s not in a package. What a shame that there is no choice in my area.

I have been without service for 2 weeks since tropical storm Isaias. I work from home and rely on the internet. I have called almost daily to no avail. Even after staying on hold for 2 hours each time, and being promised a return phone call, still nothing! Your wires have been down in my yard and the street for 2 weeks! You charge outrageous, unpredictable rates, 1 month in advance to boot! Poorly run, greedy companies don’t last!

Some other customer called in and cancelled my services by accidentally, Optimum did not even confirm the account information. Called the customer department and spent about 4 hours to re-active my account. I was kicked from Customer Services to Billing, then to Sales Department, the problem still not been solved. Lowest working efficiency, worst customer services ever seen in my life.

Optimum is a rip-off company that uses every and any tactic to raise your bill, and charge obscene prices for ridiculously poor service. They deliberately make their service fees difficult to comprehend and adjust, and out and out entrap their customers into high payments for low quality service. Stay away from them if possible, they have a monopoly on many areas in New York, but do whatever you can to report their practices or switch.

Instead of writing a lengthy review and taking my word for it, click on the link of the call I recorded with a supervisor at customer service after 2 weeks with no end in sight without cable, phone or internet. Absolutely the worst company you can deal with. Run from them. **

Over the last few months internet connection was terrible. Interruptions last from a few minutes to several days; each time I had wait for hours on hold. Covid may be a factor; one may think that over time they should have figured out how to do business in a new reality, but apparently not. Things are getting progressively worse. This is a serious nuisance since I'm working remotely, like many people these days. If you have an alternative option for internet provider, stay away from this one.

I have had nothing but issues with this company. They disconnected my internet by accident then couldn’t figure out how register my modem on their end. I was without internet for 9 days. I work from home so I didn’t get paid for 9 days. Now there was absolutely nothing wrong with my modem, it was that they were not registering it on their end correctly. It took three Optimum techs to come before they finally set it up correctly. That was last month. Now the bill came for this month and it’s more then double what I normally pay.

I had schedule a tech appointment because my modem kept rebooting itself for a whole year. My first tech didn't even show. No call no ringing the bell and we were home anxiously awaiting for his arrival. I had to reschedule another appointment. Second tech actually reached out on my cell on file. He found that our connection was being shared, due to last tech using a splitter for other apartments. I just got off the phone and I'm on the waiting list. First tech put in notes that he was here and no one was home. He straight up lied and I'm being charged for him not showing up, oh hell no!!!! This isn't right and someone needs to be held accountable.

An Optimum customer for 15 or so... only because there’s been no alternative in my area. Their customer service is horrible! Nobody picks up. On hold for hours. Rude and uninformed when connected. BAD!

Optimum discontinued my service, they couldn’t tell me how, why or who did it. I called their Customer Service Dept. and was hung up on a total of 23 times while being in hold in total of 9 hours. When I finally received help, they apologized for their mistake and promised me a Technician would come to my home today between 2-5pm. It is now 7pm and nothing. I’ve now been on hold again for over an hour and on their website it says there are no appointments for my account (but yet I have an email from them as confirmation). I am now in jeopardy of losing my job because I can’t work and Optimum is doing nothing to resolve my situation. If I do end up losing my job, I will be suing.

I've always had Optimum and have always had a problem with their customer service but, for the last three months, it's gotten ridiculous. They keep sending us cable boxes and charging us for them! I have 2 boxes yet last month I was forced to pay for 5. I was told I'd they don't 'do' refunds but they will apply the mount to my next month bill (this month). Then I got shipped ANOTHER cable box. And not only are they charging me for that new cable box - which I returned within a few days, but my bill is HIGHER than last month. There's no explanation for it and the money wasn't applied to my account.

Worst company, worst experience. Due to what was either a partial outage or Covid 19. I was on the phone 7 days attempting to obtain help to add 5 cable boxes. During this time I was lied to, hanged the phone on me and not called back, I'm currently waiting on hold to speak to a supervisor for 3 hours. 3 appointments have been scheduled to come home to change the boxes and the technician never showed up nor a call was made to me. My TV service was disconnected for lack of payment, when in reality the payment was made 2 weeks earlier than the due date. THE WORST COMPANY EVER.

i have been trying to port my landline number from Verizon to Optimum for weeks!!!! Hours on the phone with optimum customer service, and hours on hold!!! Nothing happens! Nothing! This is crazy! How are they still in business?

Over months the bill went from $150 to $183. This was in between the annual promotional period. The added fraudulent charge of $3.50 for Network enhancement fee without permission which is illegal and all the companies are have class actions suits for doing this same thing, AT and T are going sued for millions doing charges like this especially to the elderly. I spent hours on the phone and internet attempting to have this charge removed and they refused. They were charging more on this bill for my 91 year old mother with 1 tv than my house 10 minutes away with 2 TVs and many more channels. I warned them I would not let it go. I wrote the General Counsel VP of Optimum, I wrote Consumer Affairs and I informed them that this could be consider financial elderly abuse. They thought reading me a list of policies that did not even make sense I was going away, I made a living writing letters.

My WiFi service works when it wants to. They sent 3 techs and none of them can fix the problem. They all give you the same answer. Don’t ever use them for WiFi. On top of them not being able to fix the problem they showed up 2 hours early for a repair and of course I wasn’t home so now they want to charge me 80 dollars for them showing up earlier than they were supposed to. I’m definitely canceling my service.

Once you get an agent, the call will never be shorter than an hour for the simplest request. Often agent is not knowledgeable. Numerous attempts must be made to complete a task. A simple question takes at minimum an hour and often numerous call backs to get answered. On billing, Optimum makes an error. Doesn’t issue credit then issues late fees. The worst customer, tech & billing in all business.

This was unfortunately a typical experience. Due to what was either a partial outage or faulty cable box I spent more than 5 full days attempting to obtain help. During this time I was lied to, disconnected and not called back (in spite of a promise to do so), spent more than several hours on hold and much more than 48 hours awaiting a scheduled call-back. In an attempt to resolve the issue on my own I drove to a local opt online "store" and was given a new box that no one could at tech support could e to work, and drove back & switched that one for another for which I wasn't given a cable needed to allow the DVR service to work.

I spent an hour on the phone just trying to schedule a date to cancel my service (I was switching providers because the bill kept increasing and their service was unreliable). When I finally got somewhere, they said that I would have to cancel today because it was the end of my billing cycle - otherwise, I'd be charged for another month and not be prorated. I was told that my services would be disconnected later at midnight. Well, my cable was disconnected immediately and not at midnight. Their service is unreliable and they cheat their customers. You won't believe how they treat customers like my parents who are forced to use them because there is no other internet provider in their area.

I wanted to cancel service as of the end of the month (July 29) because I am moving out of state. I was told that the service will be cancelled in the middle of the next month (August 16). I was told that they do not prorate the account. I find that to be absurd. I will be paying for half a month for a service I will no longer be using. Good thing I’m moving out of state and I don’t have to deal with their expensive, slow service any longer.

Have been a customer for more than 10 years. Horrible customer support. Moving service from old home to new home they got request backwards (They were shutting off service to current house before I moved out. I caught it a day after I made the request as they sent me an email saying what they would do.). So I find out that customer Service set up a dummy account to cover their mistake and provide the service for the 5 days as originally requested. Advised me that "I would never see it nor get a bill". I then get a call from Optimum asking if I was moving out as someone wants to set up service at my address on May 22nd. (I know, you can't make this stuff up.) Told them yes, and there should be clear documentation of the move of my service.

I've been having problems with my Optimum TV service since June 8, 2020. It first started with disfigured pictures, colors, lines and blocks on the Lifetime channel. Then recently through most of the channels. This went on for over a month. Still going on. I have 4 cable boxes. My daughter don't show certain channels like 45 & 46. The other 3 is just disfigured. About a week about I contacted optimum complaining. After being hung up on several times. Hold on for about a hour and a half going through different representatives. My cable wouldn't come on at all for about a week. It stayed at 2 percent for almost a week.

We have had the worst experience dealing with a service provider in our life. We initially ordered service early April 2020. It took several visits, no show appointments, lied to and the installers looking to place our TV where they felt it was easier. We were even asked to install some of the equipment ourselves because the technician was too lazy to go up and down our stairs. Even after all that, the service was never hooked up completely. In frustration, we were forced to change service provider and cancel the Optimum service. This was done on 05/21/2020, just six days after the beginning of our second month with Optimum, with the understanding that our bill would be prorated for those six days.

Please be aware of Optimum Online phone service for business. We just saw a $2,000 bill for robo calls to our 24/7 after hours emergency number. Many fake calls ranging from 30 minutes to 1 hour. When we tried to cancel the 800 service, we waited on hold for over 4 hours, we were passed around many departments, and the last person, after a very long hold, hanged up on us. Please be aware, their customer service is non existent.

Had Optimum online and TV services since 1999 in Edison, NJ. Bought a home in Monroe, NJ in July 2020, where they do not offer Optimum but Xfinity service. I called to inform them I was moving. Customer Service told me that I already paid for their services for the month and since they do not pro-rate, they will not give me any money back even though I had only used one week of the current month. I never asked for money back but the fact that they do not care about their customers is sickening.

I canceled my Optimum service about two weeks ago. I no longer had access to my login online. I called wait time was 45 minutes long. Yes call me back when I’m next in line! Waited... 2 hours later, same thing! Waited... 2 hours later same thing!! NEVER RECEIVED A CALL BACK. Fast forward to today. I was on hold to speak to a representative for ONE HOUR AND 30 MINUTES!!! When asked if I could receive a discount on my final bill due to them unconvincing me???? They’re very strict on their rules and regulations. DO NOT. I REPEAT DO NOT USE OPTIMUM! Awful, Awful, Awful. Not to mention the Internet service itself sucks! Couldn’t go more than 20 feet from the router without losing connection!! JUST AWFUL.

I was on a chat for nearly two hours without resolving the issue. I signed up for the automatic billing for a $5.00 discount on my bill. Five dollars, you'd think it was five million the way customer service rep stalled looking for a solution. I went as far as copying and pasting the statement of my bill that agreed to the "discount" and still Optimum couldn't find the solution. They said they were having "Latency" issues. This from a company that wants you to sign up for more and more services. Latency issues with Opt 200 one level above Core!

I had bad internet service for over six months, where many times a day service would cut out for 5-10 minutes at a time, and even at the best times the Mbps were much lower than I was paying for. Optimum just kept sending techs who didn't do anything. No one seemed to understand that there was an intermittent problem and that just because it was working when the tech left didn't mean it would be working ten minutes later. They charged me $80 for a tech who put in a splitter that didn't make any difference. Then a representative said he reversed that charge, but it was still there. Twice techs did not show up on the appointment day, and Optimum would not give me a credit. Finally a tech said the problem was outside and it needed an engineer, but they never sent an engineer. Then Optimum wanted me to start the process all over again, to just keep calling and having techs come in and out who are incompetent.

I contacted Optimum to have short-term internet installed in my summer cottage. Things seemed to go well. They agreed that they’d install it on July 1st. And they did. And I enjoyed 7 lovely days of WiFi service. And then it was disconnected. I spent hours, literally hours trying to contact Optimum to ask why. Their customer service automated lines must be the very worst in the world. Their operators once reached cannot give you answers. Not one answer in one hour on the line with them. But what I was told is the technician must come out again and re-install the internet. Nobody could explain why. But that he would come between 11am and 2pm on July 11. That was the soonest he could come. They even confirmed by text the night before that he was coming. He didn’t show. No explanation. No contact.

I wouldn’t even give this company one star. This is the biggest scam going. I signed up with Optimum Altice. They say they a package for seniors 164.35 a month for life, never changes. So I signed up. My first payment that I paid was the 164, the next month they sent a bill for over 200 dollars. Called and complained. They lowered the bill to 86 dollars.

To whom it may concern, My name is Noel. I live in New Jersey and had been an Optimum customer for 34 years. On June 1, 2020, I decided to disconnect my service with Optimum. I called up 1-800-333-4857 and spoke to an Optimum customer representative. When I told this person I was disconnecting our service, he shifted me to a retention representative. I also told him I was disconnecting my service. Here was my first lie. He said that there wouldn't be any prorating of my 6/1-6/30/20 Optimum bill and that this would be my last bill which I wouldn't have to pay. I also told him that I was taking all the Optimum equipment I had and was sending it back to them through Fed Ex.

I cancelled a mobile phone line with Altice Mobile on the 23rd of July, and I've been charged the whole following month (August) because the billing was already created on July 22nd!!! An incredible justification to charge you an additional month! I tried to get a refund, but was denied!!!

As part of their terms and conditions, to not be charged for the following month, you should cancel at least a day before the billing period ends (as of June 2020). When I called to do that days before (I would've done weeks, if not months, but I had a roommate that needed internet during the quarantine and I didn't want to cancel and have him lose service randomly, in case Optimum pulled something on us), I got the expected script-read from the woman that answered. After confirming I will cancel, she makes up this lie that "the system" can only disconnect me on July 6th. I repeated the terms and conditions to her, and that her information wasn't said anywhere online and that I should be disconnected now, if not before the current billing period ends.

Their included router/modem reboots itself multiple times a day. Their router uses a web based system that feeds the info to Optimum's website. It is ungodly slow and doesn't work many times. Port forwarding is terrible because you can't reliably get into the settings and it says multiple ports are invalid (valid port numbers). Depending on your plan it wont let you forward certain ports. Their phone support hold time is always 1-4 hours. It always says it is longer than average and they give you some BS excuse. Their phone call back option never called me back. Their website is broken and online chat never loaded into a representative. After I signed up for optimum email their website sent in into an infinite redirect loop until they finally made the email later that day. All in all their modems and website is a complete disaster.

Optimum/Cablevision is the WORST COMPANY to deal with. I have been on hold for over 2 hours trying to figure out why they shut down my email account. I have never paid my bill late, I've been a customer of theirs for over 10 years! No one can tell me why this happened and I keep getting transferred around to all departments further wasting my day trying to get this issue resolved. AVOID THIS COMPANY!!!

I've always wondered how Optimum continues with the worst customer service ever. The answer I presume is that Fios isn't much better - sadly we have few alternatives. Most recently, in the ongoing saga of dealing with Optimum, we lost TV service. A phone number came up on the screen for people in need of customer service. As you wait on hold they have the audacity to advertise more services you can add and pay for. Sure, I want to buy something new from a company that's not providing the service I'm already paying for. Do they even see the irony in such stupidity?

I reached out Optimum customer sales team to add TV service to my internet account and I was told that I will be getting everything including Showtime and HBO at 138$ including service taxes and fees. I was not even asking for showtime but the sales guy himself placed mentioned that he is able to provide as an offer. After installation I didn't find this additional channels and on calling customer care I was told that bill comes out to 143$ excluding service tax and fees and that doesn't includes HBO. Also they are saying that an email was send to my id which I don't see at all. There is a clearly a gap in the order placed by sales team and service procurement team and I would not recommend optimum tv or any of its service unless you are ready and have capacity to spend more than they deserve.

20 year (once loyal) customer/fanboy. They used to have excellent CS. Now they are as bad as every other cableTV/ISP. Hidden fees, equipment rental fee, in home service fees. Their expert Tech Support seems to know nothing of the tech, and only follow process. They can't explain anything. I have spent 3 months trying to figure out why my internet connection is spotty. Diagnostics are excellent. Bought new router, and new modem. The automated online process does not work, and after waiting over an hour, the TS rep could not get the modem to register and could not explain why or forward me to someone who could help, even though the model I had was confirmed to work with OOL. She only offered to send someone, while warning I could get hit with an $80 service charge....

Stay away from any Optimum services like the plague. They have the audacity to charge you a monthly payment for their really really awful modem. If you decide to buy your own modem, "conveniently" their system is not compatible with your modem so you are stuck with their bad modem and pay them a monthly charge. I was on-hold with them for 4 hours and I can even give you a screenshot. There is not a day in the world you can "try" to reach them without being on-hold. They can't even do chat messaging right....I was on hold for chat messaging! Find any other means than giving this really mismanaged and awful sub-"optimum" your business. I'm sure they are collecting their fees, paying out their management team top dollar without investing a single dollar on improving their infrastructure.

Bad service, the representatives are not trained to serve the clients, they say anything to get rid of the client, the inspectors are not professionals, they say that they are going to call to solve the problem and they never do it. I called for a simple problem on the internet, the representative could not fix it from the office and told me that a technician should come, I asked twice if there would be any cost and the representative told me NO, so accept that reason, when the technician to my house I just disconnected and reconnected and everything was fine, the next day I see a charge of $86.00 dollars for that service that they told me they would not charge, I immediately called them asking for the recordings of everything that was talked to the representative to be uploaded, that there would be no charge and that I could not solve something so simple from the office, and they told me that this could only be solved by an inspector.

I am Optimum customer for many years. I paid for service $133 per month for tipple service. Four month ago I bought and installed personal modem to decrease my payment to $121 per month. This is legal. Optimum allowed to do this. I had this premium amount only 2 month. After that Optimum increase my payment to $135 per month (remove one discount) and after one month more to $161 per month (remove another discount).They removed discounts that I had before. At this time unable to get in touch with representative for discussion. If you are lucky you can leave phone number and somebody MAYBE will call back in uncertain time.

Unbelievably bad customer service. They were dishonest and cheated me out of 99 dollars even though I cut off my service with them. This is the worst cable company I have ever worked with. I promised them I would trash their company to every review site in retaliation. Honestly, go with the bigger company if you are questioning whether it is worth it. Quality is more important than supposedly saving money with this garbage where in the end they will cheat you anyways. My advice to you is to never ever ever give this company business.

Look out when you have a technician come out to fix your modem issue. They’ll FIX and CHARGE whenever they feel “necessary” because they’re so called “professional” and your thoughts, your concerns don’t matter to them. The technician would tell you everything was working fine, then turned around replacing your wiring even without asking/informing you, then charged you $59.95 for the service! Yes right even though it’s not your fault they will make it like it’s your fault so they can take money from you!! Don’t even bother to ask for a supervisor, they won’t allow you!!

I have been trying to upgrade a cable box for over 2 months. Call center reps lie to get you off phone. I am currently on hold for 3 hours and 20 minutes. I have called repeatedly- only to be told it’s being delivered or technician is coming but it’s not true or properly documented in their system. I have recorded the phone calls... It’s been 2 months of paying for hardware that does not work properly. It’s my mothers equipment. She is Elderly, home bound and disabled. Totally frustrating. Terrible service.

I used to have Optimum standard boxes with separate modem and router but I decided to switch to Altice One to help others to understand the product. The guide is simplified and with an easy to access remote that lights up in the dark. It has a voice command to use if you were cooking in the kitchen but wanted to hear your favorite songs or shows. It also includes streaming services such as Netflix, for those who wants a break from commercials. Let's just say, cable is not dead!

In my decades of experience with large companies, I've never had such a rotten experience. This is by far the absolute worst. If you don't get everything right the first, you'll NEVER straighten anything out with them. I requested that my old phone number (which I had with Verizon) be moved with my new installation at my new address. It wasn't done, although they assured me it will be done. I've been in contact with them about a half dozen times to correct this. In every contact they assured me it would be done. It was never done. I spent an enormous amount of time on the phone and interactively, but at this writing I accomplished nothing!

I’ve been with Optimum for over 10 yrs & all I’ve got from them is an increase in the bill! Me = 200mgbs for $150 vs $75 400 for new clients FOR LIFE! How is this fair? When reaching out to CS they cut call.

Optimum give you one price then they overcharge you with a price more than the first price given, also they charge you on the spot when in fact it supposed to be sent through your billing statement. I had the service for one day and cancelled it. Now they want to bill me when I already paid them upfront and giving me a hard time to get my money back.

OPTIMUM'S customer service is non-existent! ALTICE, too for that matter being that they are the same company. I wish in my area there were other choices. Someone needs to completely rework the system. If you have other choices, I suggest trying those first. They are double billing my account. You would think this is an easy fix; believe me, it is not.

"OPTIMUM INTERNET" SERVICE IS NOT SUITABLE TO GET A SINGLE START. I ordered internet service with 300Mbps with $34.99/month and this advertisement was included installation except for loan modem and router. OPTIMUM never delivered 300Mbps and it was below 100Mbps. Then I called several times to solve this issue and they never solved it.

My experience with Optimum was and still is terrible. In order to get through to a human, you have to go through a maze of computer robots directing you to another robot. If you're lucky, after a week of calling and holding on the phone for hours and hours, you may get through to a human who is rude and unhelpful and just trying to sell you something. They should be closed down by the FTC. They try to sell you services without stating the price. Almost every week, my bill gets higher and higher for no reason.

I knew I had to avoid Optimum but unfortunately they are the only ones in my area. My only comfort is knowing that when 5G gets rolled out and coverage areas become obsolete, this company is going to die and I hope it dies a painful death. I signed up for their internet and wanted cable too as I'd bought a house and wanted to try it, I've never had it before. Their cable never worked, the box they gave had issues and the channels I went to kept telling me I needed to upgrade service even though I had the premium service, channels like HGTV etc. Their customer support team could not solve it and told me nobody was allowed to come round to fix it due to Covid-19, so I cancelled it, or at least tried to.

Where to start? In December, I requested to go to the reduced seasonal plan because I was leaving the area for 4 to 6 months. I was told that they would reduce my rate from $300/month to $30/month by moving to a basic plan. In February and March, I received bills for approximately $30, and paid them both. In April, I received a $350 bill. I paid it without thinking, but when I received another bill for $350 in May, I called, sat on hold for 45 minutes before getting a person.

We’ve been experiencing issues with our cable box (Altice). The first time I tried to reach Optimum on the phone, they had a recording saying that there would be a 40 min wait. I hung up. A few days later, I received the same recording. I realized it was the “standard” recording. I chose the “call back” option. Eight hours later, I received a call back from out of the USA (what a surprise). It took me a very long time to communicate with him. He didn’t understand. Finally he did. He put me on hold and then he disconnected me. I tried to call back the next day with the same results. I hope Verizon comes here sooner than later. Our government needs to get after this company. Good luck new customers.

I recently moved to an area where I can only receive internet from Optimum. It felt like a trap. I have internet and I'm paying from 100-200 bucks a month and I can't change to another provider. There's always outages and when you call to get reimbursed they give you nothing. Worst service providers ever! Shut them down.

My experience with Optimum was very short and very unpleasant. Even after canceling the service, the charges kept on coming. They refuse to listen to you and continue doing what they do best... scamming you out of your money. Costumer service is very bad and also the actual internet service they provide is very bad as well. Please save your money and save yourself the headache and find a different provider. They have sent me to collection agency for a very small amount that they claim I owe, and as a result ruined my whole credit history. The amount was paid in full by the way.

I ordered a new cell phone and service from Altice/Optimum Mobile. The phone I received was defective. Fine, I've gotten defective products before. It happens. There is usually some mechanisms to help resolve an issue like this. NOPE not with Altice. The only customer service is via text. I informed them of the problem and they pushed me off to Samsung. There was no offer to get me a new product or get me up and running. So I did what any rational customer would do. I cancelled the service.

I have the Altice service and while the features sound appealing it is unreliable as the internet goes down regularly and takes about 20 minutes to return or requires a reboot. The mini boxes were advertised as repeaters but now they say they can’t offer that any more. After having one mini box replaced recently a second one failed. After waiting 20 minutes on hold, customer service took me thru a series of steps in a useless attempt to fix it remotely. All in after one hour wasted I was told I need to go to the store to get a replacement and I would get a label there to mail the defective mini box back. I asked if they could ship me a replacement box and they said no. I asked if I could drop off the defective box at the store they said no. Bottom line the equipment seems to break down often and the company makes you waste a lot of time to fix it. Not very customer focused. I will start to look at alternatives once the pandemic restrictions ease up.

My experience has just been poor for years now. I keep paying more and more and keep upgrading often to make sure I have good and reliable internet service but I literally have not succeeded yet after years of being with Optimum. I have literally never consistently had good and reliable internet service. It's only become so much worse now due to COVID-19 in the last couple of months. It's very difficult to find someone to speak with in technical support and it's very frustrating. Of course, I have to wait on hold for a VERY long time (45 mins or 60 mins) and if I manage to find someone to support me, they can't really do much generally. It's been consistently a very poor experience for us. I pay as much as I can and yet, I lose internet 2-3 times a day.. I have to reset the modem often.. It's just extremely frustrating. There seems to be outages often recently as well on top of it. Very poor experience here..

Guys please check your bills. They were charging me double for more then 2 years. When I check the current price it was 50% less. They did fraud with me. This company has to shutdown. They are giving new customers 50% price for lifetime and old customer has to pay double for ever. What a fraud.

Optimum has THE worst customer service of any company I have encountered. The staff is nice IF you can reach someone. I just spent 1 hour and 45 minutes waiting to be helped using Chat. I am still on hold trying to get someone by phone... it has been 1 hour and 15 minutes.... and counting. First, you have to go through the automated help, which doesn't understand what you want. If you say Tech Help, they reboot your TV whether you need it or not. Then, you have the chance to say that it didn't work and need help. So, they transfer you.... and no one ever picks up. You are just on hold forever.

Internet has been sporadic for months. As of 5pm yesterday it's been completely down - was on hold for 2 hours last night - never got a person on the phone. As of 6am this morning, TV is out. I called and finally got a person. I will miss at least my pay today as I am unable to work from home during a pandemic. Their customer service is terrible to say the least. For what we pay for this service it's disgusting. They are sending a tech on Saturday, if they find it's not their fault I pay $80 - 4 other apartments in my building are having the same exact issue. STAY AWAY - get Fios or Spectrum.

Here we go with another bloodsucking company. I asked my cable company if they have any programs or any relief for Frontline workers. They said no. America please remember this. So many companies have given relief to Frontline workers and unemployed people and me as a disabled person but this company I only have one word for them: get your knee off my neck!!!

I have struggled with loss of internet and TV now for several months. I have called repeatedly for technical support with long waiting times (up to 2 1/2-3 hrs) and, when finally speaking with a technical "expert", given incorrect advice like "you need a new router, you need a new modem, and you need a new TV cable box." Finally, I placed my 4th call early one morning and got professional advice and a technician was dispatched who untangled the wired from trees. Technical support and prompt action to address outage does not exist. I will be first in line when another internet provider is available in my area.

I called Optimum when my cable box died yesterday. They answered (after 40 minutes) and promised a technician would come this afternoon. They said I'd get a call confirming the appointment this morning. No call, and no show. I tried to reach them but was put on hold forever. I finally called Sales (unsurprisingly, they answered right away). They checked and told me that no appt was scheduled for me. They transferred me to tech support, where I was again put on hold forever. When they finally answered they said no one was available for 3 days and made a new appointment for me. Maybe they'll show up, maybe not. I had the exact same experience when my internet went out 6 months ago. Optimum makes promises they don't keep and thinks nothing of wasting their customers' time. I have never encountered customer service this bad anywhere, ever. They're a disgrace.