Optimum Reviews

After a lot of back and forth and having to write a handful of 1-star reviews I was able to obtain the gift card that was originally promised. I thank you Optimum for finally ensuring this gift card offering was managed. My hope is you do not make it this complicated for other customers.

Internet was okay for a while. Paid 50$/month for 500 mbps internet for around 6 months. Although it was never actually close to 500 I never had issues other than the occasional spottiness. I had to move and I took Optimum with me to my new address. Without my knowledge somebody, (maybe the tech that installed it?) signed me up for the 1 Gbps plan. AND they somehow turned off my autopay without notifying me, so I only found out when the bill was past due. I spent many hours calling multiple times to get it sorted out. Was especially difficult because they outsource their call centers to India. Eventually, I got them to put me back on the 500 Mbps plan. However now they're charging me $61 a month for the SAME PLAN I HAD BEFORE. Also, they LIED and said they would credit the overcharges back to my account and never did! Do not use them.

I can never get anywhere with your call center waste of time. I paid $800 in past 30 days was zeroed out on 6-20-2024 then got new bill for one month $615. This company worst ever. Please don’t sign up with auto pay they will steal your money, charge for equipment you don’t have and charge multiple times for charges and can’t explain anything. No notes on how calls. They can’t afford a CRM? Pay for local sports channel and now can’t get rangers game lol. Paying for 1 terabyte and when I run speed test can only get to 600megabytes. Don’t advertise it if you can’t deliver.

Optimum is the worst company I have ever dealt with. There should be a class action lawsuit against them. I was promised a price on 7/1/24 that was not the price I was charged. I have called multiple times and the price keeps increasing. I was also told that my cable boxes would be removed and I would get new boxes with my DVR information transferred and phone number would transfer over. None of these promises were ever fulfilled! Instead, I waited six hours for new wiring for Fiber cables, which were wired into a different part of the home, all of which I did not request, and I am stuck with a tremendous bill.

I am so tired of Optimum service outages. As long as it is sunny, the service is pretty good. Don't let it rain, though. If we get a heavy rain - not a major storm - the service goes out. It takes hours for them to get it back up and it is usually the same type of trouble: "equipment reset." If they know this, why don't they provide a permanent fix?! I am looking at other options. I must have reliable service because I work from home. Avoid this provider if you can!

The service is HORRIBLE. I continue to lose service several times a month. Customer service repeatedly says I need a new router/modem. I had it replaced, and I'm still having the same issue. I lost service 3 times today. It's frustrating to have to repeatedly reset the modem. Customer service is no help. At this point, it is easier to get a new service provider than to keep replacing the modem.

Unhappy customer here. I work from home and it's vital that I have service consistently. I pay for the fastest internet speed offered and only get close to half of what I pay for. Internet customer out randomly and I'm told it's a problem with the router they provided me. Another tech said it's because the wiring is not stable and needs to be replaced. I ask for replacement and they avoid the replacement stating that it's a modem problem. Considering I just got a replacement two months ago and it's faulty?

This is by far the worst service cable and internet company that I've ever had to deal with. You cannot get anybody on the phone and they are rude. Their internet always goes out. It's very very disturbing knowing that I have to continue to deal with them.

This is the WORST Internet ever!!!! Put a hole in my wall during install, waited over two weeks when service went out for a tech and then they wanted ME to pay $10 for them to come out and never told me about the charge!!!

Extremely poor customer service. Representatives were rude on the phone and refused to escalate calls. Several outages and when asked for information unable to provide and internet is extremely slow I will be switching to another company.

Optimum Cable internet, is spotty at best. If it goes out you will not get a refund for service. I had lines out for a while, when they finally diagnosed the problem as the lines into the house were bad, they insisted this was my problem. I informed them, they laid the wiring lines! Rates will go up on a regular basis, and Customer service is not helpful. IMO I will never use them again, encourage others to look at all options before getting service with Optimum.

I have no positive review for Optimum. In our neighborhood they are constantly having outages. For example the past two weekends the internet has gone out and they had reported outages on clear sunny days. They internet is constantly dropping when they don't have outages. They are for a few seconds but it gets annoying having up to 5 drops a day when you work from home and have to sign back in every time. I finally canceled and switched but now they won't let me cancel today. They said they will cancel at the end of the billing cycle and charge me for the whole month even though I won't be using it because I already switched.

I spent 6 hours going from person to person. My first 24-day bill was over $500 dollars. I was finally told it was reduced to $220 and change that was a lie. So I took their equipment back, paid the amount I was promised. On my way home, received a email I still have outstanding balance that they will never receive from me, a very shady way to operate a business if you ask me. Stay away, run away, don't even think about signing up for service from Optimum. Tv and internet service if you don't like bill surprises.

This is the worst isp I have ever had. “Pay less.” What a joke! It doesn’t matter how much you save if it doesn’t work. I pay for 500gbps… Sometimes I get that.. but it’s usually 20gbps… Don’t ever get Optimum/alltius… Guess they are trying to rebrand and hide the incompetence.

My wife decided to try Optimum as an Internet service. The technician showed up at our door to provide us with Internet service. However, he mentioned that he could not provide the service because our hookup was not accessible at our housing complex due to the proximity of our home. He instructed us to call Optimum to retrieve our deposit. When my wife called the guy said it would be 3 to 5 days to get our money back. It's been over a week and we still have not received our money. She even went to the outlet store and they gave her the run around saying she has to call another number to get our money back.

The worse cable experience I've ever had with a cable company, I live in Spiro, Ok. Service is constantly out, cable straight to TV not working, Internet out, needless to say streaming is out, my phone connected to computer at times works better, looking for a new option, I've had Time Warner, Comcast Paragon and Charter cable... Seriously Suddenlink is by far not even close to the service they provide and cannot even get credit for not having service that I paid for.

Beyond its price for me growing to over $300 per month. They would do nothing on working out a price. No retention office anymore, but they informed me that they have a disconnect office. I choose that. After 10 minutes to try to keep me, I find that I was a few days into the billing cycle, so I have to pay another $300 even though I return the equipment already. No prorated rate. I'm glad I finally got to leave them. New company and streaming TV at 60% my old Optimum price. Also with 1Gb internet instead of 300Mb. The disconnect guy would interrupt me as I've explain I don't agree with a non prorated disconnect fee. Always wanted FIOS, but it was blocked in my area. At least I can get their internet and phone.

Terrible experience, undisclosed price hikes, never had access to an online account or my bills due to an error on their backend, when called to close my account needed to go through a 30 min sales presentation first,.

I’m currently moved from an area that service was supplied by Spectrum. Great service, great prices, and whenever there lacked in any area I was supplied with a credit towards next bill. Since I’ve moved Spectrum doesn’t service Forney Tx area. I called to get service asap but had to wait two weeks out. Then when the date came they skipped their entire schedule with me from 11 am - 2 pm then an hour later I had to call they had no answers. What this tells me about this business/service if they're uninformed and unreliable to not expect above and beyond service or customer service. Personally, this company is trash because they're the only cable/wifi company that service area so as adults we know what that means bad service and no accountability.

They are the best to go through. Very patient and loyal to their customers. I really enjoyed my visit today. I know these Ladies be having a lot on their hands but they take the time and work with you to make sure you’re satisfied. ❤️

Rating is negative stars. I have finally gotten rid of this horrific service provider. 26 years of awful customer service and price gouging. Good riddance Optimum/Suddenlink or whatever your new name may be. Bye Felicia. Hasta la vista. Bye bye.

I recently had the most frustrating experience with Optimum internet, and I feel compelled to share it in hopes that no one else has to endure such a nightmare. If I could give zero stars, I would. Here's what happened: First, I scheduled a tech visit to resolve my ongoing internet issues. The tech arrived, took one look at my setup, and essentially shrugged. He claimed that I was on a non-existent internet plan, which was both confusing and concerning. Instead of fixing anything, he told me to call customer service because he couldn't help.

Optimum is harassing and extorting money from me. We cancelled our subscription to Optimum both TV and Internet on May 20 AND we returned the boxes. They said we had to call a special number to cancel. We did. I was on the phone with them for over 34 minutes and I CANCELLED THE SERVICE. They had already taken the May payment so we expected some sort of refund for the remainder of May. Instead I'm getting harassed for a bill of over $105.00 with the promise that the charges will continue to accrue till we pay it and they will not terminate the service till we do. We don't have the box or the modem. We are not getting service. THIS IS EXTORTION!!

Overall service is horrible! Customer service is non existent to say the least! Thieves is more the word that really fits the profile! My service slim to none since the main line was broken from the street after months and months of issues. I finally got a technician out to the residence who told me there was a major issue from the main line! Months later still fighting the chargers! At this point I’ve gone and filed a case with the BBB for thief of services and awaiting I response! Since I have spent over 30 hours on the phone and close to 30 email. Gave me the runaround! After promises but their own employees and refunds and or credit that were promise never we followed through with! Stay away!!!

Horrible service after 21 years! The last 4 months have been a disaster. Nothing works right. I plug and re-plug nonstop. I despise this company. 21 years and this is the way I get treated. And they have the nerve to tell me that I need to pay for service calls because their product isn’t working properly. What a ridiculously bad company!! Goodbye Optimum. Hello FIOS!

The worst lying company that could exist! They play with people’s money! Thieves and lousy service! What a game! My rate is always higher than expected! They keep lying on charges like I’m being favored.

Recently switched from Optimum coax to Optimum fiber. The only good thing is the wifi is better, All of the TV options are worse. No longer can you rewind a show you are watching, can't do last channel recall. Closed captioning (not used often) is a multi-step process. The remote no longer lights up, channel search is clunky, rewinding/fast forwarding anything on DVR is frustrating. It's like someone said, "Let's take all the good features and just leave the basic functions."

I came back from a lengthy vacation and only three of my six Optimum boxes were working. The Optimum salespeople convinced me to exchange all my cable boxes for cloud based DVR service that had new smaller boxes. The first appointment was eight days away. On that day no one showed up. A new appointment had to wait nine more days. When they came, the tech determined that the newer service was not good for my current system and had to take them all back. Now I am waiting for Optimum to come back with six of the older Samsung boxes. Frustrating and incompetent service.

Optimum customer service is the worst. We had an issue that was their issue, not weather or anything else related. Their technician disconnect our service working on another customer's issue. They took a week to fix an issue that they created.

DAWN, RETENSION MGR @ OPTIMUM MADE MY DAY. She handle my negative experience & previous review of Optimum from a 1 star to a 5 star. If I could rate 10 star I WOULD, She's a BOSS‼️ GLAD I STAYED W CO.

3 appointments made to bury the cable going across our front yard... No one ever shows up. Fourth appointment scheduled for tomorrow... a month after we got original service. When I call to find out why no one showed up.... I am told the the job was completed by the technician.

We have Optimum internet and it’s been pretty good. We only have them as an option in our area so we have no choice. We received a number of solicitations to bundle our phone service for decent savings. We moved from TMobile. The process at the store took three hours. Then we received the billing. They conveniently didn’t mention that the promised discount wouldn’t kick in for two months. We have to pay full price for two months. We’ve spent three hours on the phone with corporate and have been told we have to pay and it will be credited.

Optimum service is horrible! We were with them for almost 18 years and every year their prices went up. I had to call retention every year to get prices reduced but they still were quite high. I actually switched to their mobile service - which ended up being horrible! o we switched all services to Verizon - 2 days into the service for Optimum. Unbeknownst to me, they charge for a whole month, even though we had returned our equipment. When we called to disconnect, they didn't mention this. When I called to question the full month charge, they said it is on page 4 of your bill! Really???? I got a call from executive services who said they would help out, but nope... They did nothing! This is after 18 years of using their service! Wow.... Thanks for nothing Optimum! No wonder you get low reviews. Not consumer friendly at all!

I have had an Optimum Internet service for the past few years. They have been overbilling for the last several months. The customer service is outsourced, and most of the time, they cannot comprehend the problem. It’s time to change to another company.

This company sends me emails and text messages my bill is past due but when I call they just want to add to my services and my bill is not past due. I took this company off autopay and have been waiting 6 weeks for a paper bill sent to my mailbox. It has taken 3 phone calls and still they won't send me a paper bill so I can view my bill and pay my bill. The boxes in the bedrooms have never given us any channels but 3 and they sent a person out and it was never fixed. This company is poor communication and poor in customer services.

So far I have had a horrible experience with Optimum. I was overcharged when I called to pay my bill. On the same day, they charged my bank account twice!! One payment for 217.00 that I did authorize but then charged my bank account 356.06 that same day. I was told that they could not refund my bank account and could just give me credit and I could not speak to a supervisor. I called back and was told that they could refund my account and it would take 5-7 business days. I told them to do it and I also called my bank for fraudulent charge. This had now been going on for over a week. My refund request was submitted wrong twice and has reached another billing cycle so I'm not getting a total refund which I should have never been charged the 2nd charge... I was charged a total of 533.00 in one day for 1 month of service!!!! DO NOT USE OPTIMUM PLEASE!!! THEY ARE HORRIBLE!!!

Optimum is horrific and have been since the very beginning. It was a hassle to get the equipment, to get people to come out and install it, and god forbid I had an issue where I had to call. Their employees are incompetent & have no idea what they are doing. They do not communicate with each other & you just get transferred from employee to employee without anything ever being resolved. I had an issue with service, had someone come out to my house to fix it & replace the modem, and it still didn't work. Had to talk to about 7 people & eventually gave up because no one was able to help me - it also didn't seem like they wanted to either. I am going to cancel my service because they are a dumpster fire of a company.

Very frustrated by frequent Optimum internet service interruptions/outages. Many meetings, movies, sports matches disrupted by internet failure. Impossible to work from home without mobile phone hotspot backup.

We signed up because of the incentive gift card. We decided to switch to AT&T because the service was not great both talking to people and internet at the house. We would randomly have outages. It would be out until I got on the chat and told them there was an outage. Sometimes, it would be fixed right after, other times it would take a while. No report or anything. The outage map never said there was an outage and when I called, they could not give an eta. One time I called and they said 24-48 hours which is a joke. We decided to switch because of the outages but I wanted to try and get my incentive before service was cut off. With no missed or late payments. The guy said I would not be getting the incentive with no explanation as to why. Don’t use Optimum unless it is your only option.

Took them over a month and several screwed up appointments before they finally got fiber installed at my house. Since I got fiber my service has been worse, currently, service has been down for 18 hours and counting. First they told me there was an unscheduled maintenance outage in the area, with no ETA for service to return. Then when I reached out again they told me there was no outage and the problem was with my equipment and required a tech to come out. I know the problem is outside my house because their fiber modem is not getting a signal. The soonest they can get out to me is in almost 4 days, and they tried to scare me into a $7.99 a month service contract to guarantee I wouldn't be charged for the service visit. This company is the worst, and for some reason they're the only option in my town, and they know it, so they continue to raise prices on their terrible service.

Optimum Prices. Their prices are out of this world (TOO HIGH). I was paying $220 a month, then after the promotion, the price has gotten out of hand, from $220 a month to $291 a month in a few months, a $70 increase, that is RIDICULOUS. I returned everything back to Optimum. I now have T mobile and I pay only $60 a month for internet, a $231 a month savings. I will NEVER EVER go back to Optimum!!!

I've been a customer since Gladewater Cable almost 30 years. I was promised certain things and now Optimum is charging me. You can almost never understand customer service representative and I'm also a Senior citizen.

My father passed away and trying to close his account has been VERY frustrating. I live 400 miles away and they keep INSISTING I take a death certificate to a store. No fax or mail option. There isn't a store near me! Two.

I dropped off 2 old cable boxes today in West Hempstead. Representative confirmed my account email and promised to send a message as receipt for the single replacement box after confirming my account identity. I did this at 11:45 AM and no email. No phone line or email to the West Hempstead location so I would have to communicate with someone in the Dominican Republic to complain. This organization should be renamed Minimum to more accurately describe what to expect in consumer relations.

Optimum is brutally bad. It costs the same as Xfinity for worse service. Comcast has a similar cost and much better service as well. Optimum is the bottom of the barrel. If you don’t want to be able to load any webpages while you are 5 feet away from your modem this company is for you! The moment a better service is available I will leave Optimum.

I signed up for internet service on the 15th of March, I didn’t have a stable connection in today May 4th. I have been calling and chatting with them about this issue for over a month and a half. They never took ownership of a single thing. I replaced the modem once, then had a technician out to look at it, he wasn’t able to fix the problem so he had to refer it to a different agency to come out and fix the outside lines. They came a couple days ago and they caused an outage practically all day. Optimum only offered me a $13 credit for the entire month and a half of unstable internet. I called today to ask for either a bill credit for the month of service I paid for but didn’t receive or to cancel my service. After an hour on the phone with these idiots I still only received a $13 credit and no cancellation. I am sick and tired of wasting my time and energy with this stupid company. So I guess I’ll give up. Imbeciles, ALL of them!

Optimum has a significantly higher price point than Astound which was our previous provider. With a higher price for service generally the expectation is that you get better customer service and more professional interactions. The day I contracted with Optimum, the salesperson, Carl said the 1 gig plan should be 940 mbps download and they could be sued if it was not up to speed. He also stated that we would not be charged for technician appointments if we paid 15$ more monthly as insurance. In a nutshell, the router was installed and speeds were tested between 600s and 850 at best.

Once again, your company has failed me. 2 years ago I had asked for two simple things, have my wife removed as primary and me put in place and have her business email removed. NEVER HAPPENED. No big surprise there. I called today to inform your company Optimum / Suddenlink, which I now kindly refer to them as Optimum-less and Sudden-crap, that my ex-wife’s email was comprised and that her clients were receiving phasing emails (I hope you know what that means). Since I was supposedly placed as the primary holder of the account 2 years ago, I was happy to look into it. After contacting your company, I was informed that this did not occur and that she was still showing as primary.

Optimum is the worst internet I have ever used. Their officer came to our house to advertise it. The internet was so unstable. I used it for less than a week and had a terrible experience with their internet. The technician tried to fix it for a lot of hidden fees, which was not informed. Not working. Just waste time. They also charged me after I disconnected it.

Stay far away from this POS company. They are a bunch of scam artist that can’t do their jobs. They had a simple task of transferring accounts and instead onboard my roommate to make more money! Shocker, just another corporate company taking advantage of people!

Optimum trapped me into a bill. Salesmen came with an offer. Said we can try for 2 weeks but will get no charge if we elect not to continue. Installed 02/08. Contacted salesmen on 02/14 that we did not want the service. Salesmen said they would cancel and pickup equipment on same day. Did not come despite me contacting again. Eventually got a bill, and the salesmen stopped responding.

This is the 4th time our service has stopped working in the last 4 months, and unfortunately Optimum is not able to send a technician out for 2 days, so no internet connection, television or phone service. In the last 3 interruptions, we were without service for a total if 21 days. I wish we have an alternative carrier that we could switch to, but no other carrier exists to provide internet service.

This issue was satisfactorily resolved.

My service is consistently out. I’ve had multiple technicians come change out my router and it may work for a few days, goes out again for multiple days. Services currently out and no one seems to know what’s going on. There is an outage in the area and the technician tells me I have to call the office to figure out what’s going on so now I’m just left with no service.

If I could give a minus 5 review, that would be my option here. NO SERVICE. Interrupted service. UNRELIABLE service. Rude and disrespectful service reps. All for the cheap price of $90 per month. This is fraud, folks. When a company charges for a service they say is 99% reliable and LITERALLY cuts out 25 times a day, interrupting businesses that are being run, threatening the safety of patients who are linked to online monitoring, and who disrupt other processes needed for people, that is NOT a company you want to do business with. I have dozens of screenshots from the last few days that show that there is NO INTERNET SERVICE. I was also kicked out of a Zoom call which was REQUIRED for a work function.

They are awful. There is an outage 4-5 times a month for hours at a time. Can't get a human on the phone and when you finally do they don't know anything other than there is an outage. If you have a choice of internet service DO NOT choose Optimum.

We were customers since Optimum came to our town when they bought out the existing cable company. We paid our bill faithfully using auto pay. We discontinued our service effective 4/19/2024 by contacting customer service over a month earlier. We also discontinued autopay. We were instructed to bring in our cable boxes and remote controls on 4/19/2024 to avoid any further charges which we did. The folks at our local office we have known for years and are very nice.... the parent company not at all nice.

After being an Optimum customer for a few years, I finally decided to part ways. My service was not great but I blindly stayed with them. They send a technician to upgrade me to fiber optic and left me without any service at all. I've been given the runaround and after constant calls to find out when my service will be up, they laugh at me and told me that I'm unhinged and that I don't want a resolution. All because I'm work from home and losing days from work to pay my bills. My husband spoke to them and they were more cautious with him. These overseas men laugh at me just because I want to get back to work and was frustrated with this service. This is a clear case of sexual discrimination and misogyny.

I would give ZERO Stars if it was an option. Although it's fairly easy to sign up, I spent 45 minutes on the phone getting it canceled! Very high pressure to give them another name for 'whoever might move in when we move out'. We are selling our home and the buyer can pick who they want!! He asked "Do you have anyone staying in the house after you go?" None of your business, just cancel the service! "Don't you have a name of someone who wants the service or can you tell me where you are moving to?" No! Just cancel it!!!

I joined Optimum in late December of 2023. I bundled my internet and mobile services to save some extra money as per the sales team. Firstly contrary to what the salesman told me, I ended up paying more for less service after I selected the plan. That should have been a sign. Next since I joined I have experienced dropped calls and service outages monthly till the present. I called several times on a monthly basis to try and find a solution to no avail. After several troubleshooting tactics and a new sim card they finally tell me to go to the manufacturer Samsung because they make the phones optimum just provide the service as per the csr. I have to pay over 200 for a faulty phone that I can't port out to another company and I paid my bill on time since December.

If I could put no stars I would, they charged my card an outrageous amount for services I don’t even have with this company but you can’t get a real person to talk to and when you do they hang up on you instead of fixing their problem they created. 10/10. Don’t recommended this company ever. Shady people.

Updated on 04/23/2024: I posted a problem and review of Optimum yesterday. They did respond quickly, although as the responses progressed during the day, it became clear that customer service is not a priority with Optimum. Instead of trying to help beyond initial replies, they became more argumentative and defensive. After several emails, I was given a number to call about the issue. The background noise was so loud I could not hear the representative who answered and the problem was not resolved. I originally called them in March to try to reduce the cost because of a job loss and they are now billing me more than ever. They refused to honor what was agreed upon at that time, and the price I was given was somehow missing in the notes taken on the call. If there was another option in my area I would cut them off in a second. Fast internet but expensive and terrible service! They don't even deserve one star.

I wish I could score them a 0…. Simply understand that Optimum Cable knowingly and with malice of forethought conspires to defraud its customers. It has happened to me four times. It doesn’t matter if you pay twice the price, Do Not subject yourself to the lying, aggravation and outright theft. My next post is with the FCC and then the Better Business Service.

Tech gave me a media player to use instead of the cable box because of channel issues. I try to return the box in person and they won’t take it. Box is linked to the cable account. If I cancel the box my monthly price goes up do to promotions. What a joke. So now I have the cable box I’m paying for just to sit in the corner.

I have never been soo disappointed in Optimum. The customer service representatives that I have spoken to this week were completely rude and unprofessional.. I made my payment via check on April 8th and my service has been shut off. I called to speak to someone and told them that I do not make auto pay because last time I did a double payment was taken out of my account and it was such a hassle getting my money back. The CSR said well a check takes up to 21 days so you need to pay now. I explained that I'm a single mom and I cannot afford to keep cancelling checks because optimum just wants money. I’m soo disappointed by the way I was treated. I will never refer optimum to anyone and I will get my attorney involved because the nasty things the CSR said to me was unacceptable. All optimum wants is money and they don’t care about their customers

Optimum loves screwing over its customers. I’ve had them for years. I’ve been paying for stuff I didn’t want or ask for. When I got the service I specifically told them Wi-Fi only, now I’ve been paying for a house phone I never wanted and cable tv with dirty channels and HBO so I called them to tell them to disconnect the phone and cable and I was told I would still pay 160 dollars a month for just 1 gig of Wi-Fi. People don’t use these crooks, go elsewhere. T-mobile is 70 bucks a month with no hidden fees and works great.

It will probably not come as a surprise, but this company's ability to provide reliable Internet service is HORRIBLE. For over 2 months and 2 technician visits, NO ONE at Optimum can fix our problem. As I work form home full time this is completely unacceptable. During both technician visits they indicated that nothing was wrong with our equipment. The 1st solution was to rewire the house from the service entry to our modem. When internet continued to go out intermittently them the 2nd Technician replaced the line from the road to the house. Luckily while the 2nd technician was here, the internet went out. He did all sorts of testing and indicated the problem was up the road with the line of the repeater. He submitted a ticket as he indicated it was a "separate crew" that fixed those issues. He said to call the next time it goes out and indicate this is the issue to ensure it was fixed. Woke up today, no internet.

Total fraud. Signed up when I bought my house for $55 cable/internet for life. Got a notice after ownership change my lifetime deal was void. Latest bill $149. I pay for 100 meg internet. Current speed from Optimum's own site, CNET and Bing are all 10m download 3m upload.

I’ve moved 3 times, each time with a different internet provider. In my THREE MONTHS (I just paid my 3rd bill today) have I EVER had such a GOD AWFUL internet experience. In my three months of having this service, two times I’ve been attempted to be charged for two internet services I didn’t have. So instead of being charged $60 I’m being charged double and plus some? It was like $160 and all I have is internet. But when talking to customer service they said I was being charged for two internet services? I had to contact twice each time I was billed for this same exact reason. I kid you not when I was on the phone from 12:00pm to 6pm JUST to solve my billing issues. I was transferred over 10 times to different people.

Before they became Optimum they were Suddenlink. They had better customer service, Better issues with quality of service and prices. They continually go up to the point where you are paying a ridiculous amount. They are not affordable for low income people, people on disability Or the elderly. Also do not participate in the ACP program that they use to. If you decide to use them, please make sure that you ask them lots of questions about any hidden fees or charges to your bill and how long your service is guaranteed for if they don’t put you on a contract.

Optimum = 0 stars. This is the worst company to deal with. They rip people off. First my mother's bill jumped from $77 a month to $118 with no reason why. She had basic cable with phone and wifi. The cost was always $77. I also summated an application several months back for senior citizens to get a discount on internet connection through the state of NJ for my 89 year old mother. It came back denied from Optimum. What!? - Denied? Some stupid excuse that because her account is in my name she's not eligible.

Not good service, they make you pay a month in advance, if you cancel the service you still have to pay for the whole month. Not good policy. Never use them again. Also you don’t receive the speed they preach!!

There's no more customer service. I went down to my local Optimum store and there's no one there to help you. They're only there to take your money and give you equipment but there's no one there that you can speak to about your bill because you didn't have proper service for over a year. There's no longer anyone that you can actually talk to. There are no supervisors, no managers, the ship is afloat and sailing along like a vacuum sucking up money that's it, no more customer service.

I do not feel the need to review the terrible customer service, that is covered already by other people. I do want customers to be aware that when they cancel your bill will not be adjusted based on when you disconnect service. Part of the fine print says that any service cancellation becomes effective on the last day of the billing cycle. So make sure you cancel at the end of a bill cycle. Happily we are no longer customers.

If I could do zero stars I would. Been a loyal customer for 11 years with Suddenlink. Optimum took over and my account was hacked and a outstanding amount of money was charged on my account. I spent countless hours trying to get it all corrected. I got nowhere. I was told to pay the money and they would restore my service immediately. Why would I pay for what is not mine. After a total waste of time I returned all the equipment. Hopefully it does not report to my credit or I will hire attorney.

By far the absolute worst customer service team I have ever experienced in my life…Been trying to make things right since August but the reps are literally horrendous…They also got hacked and all my info was taken from Optimum….Been calling to get my bill corrected for months so I could pay it but they insist I have to pay the bill first before any adjustments….Why on earth would I pay money I don’t really owe? 1 rep offered me a lower payment but then the supervisor came on and said he had no right to do that and would not honor what was said on recorded phone line….

Total Outstanding: $50

Terrible company. They will send 3 party workers to your house with jailhouse tattoos, start cutting wires and then give you a hard time when you call the main number to fix the damage. They are still just like they were when called Suddenlink. Avoid.

Went last time to give Optimum a chance. They have the worst product, even worse customer service, and the technicians who come to the home are the most unprofessional under-trained in the industry. And, when the service goes out, which is frequent, it takes forever to get them to fix it. Never again.

Service is decent when it works. Good luck when it doesn’t. Customer service is non-existent. Scheduled an appointment twice for ‘tomorrow.’ Once it was scheduled for today. Second time for a week from now. All service out and now no appointments available until more than a week later. Based on experience they’ll send an inside tech even though I told them outside line is laying on the ground. Then I’ll wait another week for an outside tech appointment and the inside tech will show up again.

We recently switched our service from coaxial to fiber optics after experiencing internet issues. This has been the biggest mistake we could ever have imagined. Not only were we told we could switch back if we didn’t like it, we have spent the past six weeks in Optimum hell. Our internet issues are better but as far as our tv service it’s been a horror show. We have endured out-of-pocket expenses needing a new tv and had to buy two new cables to troubleshoot issues. I could write a book on this but if you have a sound system with your television Buyer Beware!!

I was with Suddenlink, OPTIMUM bought them out, so I canceled my service because OPTIMUM increased the bill by $25! They make you pay a month ahead, yet are billing me for service I canceled. I sent their modem back that same day, as they emailed the mailing label moments later. Do not choose them if you have AT&T available. I am not paying for service I never used. AT&T was installed the very next morning and we disconnected the Optimum wires from the house. Do not get with OPTIMUM. They lie, over charge and try to rip you off. I LOVE AT&T. I reported them to the BBB which says that OPTIMUM is NOT AN ACCREDITED COMPANY with the BBB. That alone should tell you something.

You should learn from Optimum how to CHEAT customers. I have been a loyal customer for many years. I was an optimum customer from 2013 till 2018 and again got back to optimum when we moved back to NJ in 2021. Earlier in Jan (Jan 04th, 2024 to be precise) I had a long discussion with an Optimum agent about my high bills and he offered a price of $126.99 after adding some discounts if I was ready to change from normal internet connection to Fiber Optics. And, I was promised this would be the monthly price for 1 year. I agreed to go ahead and went through the process of getting a new optics fiber line installed.

Optimum has horrible Internet service and even worse business communication. I called on the 15th of the month to have my services disconnected, they put my services as pending because, since I had my services hooked up on the 8th of the month, they said they will not shut it off till the following month on the 8th. Therefore, I had to pay for 3 weeks of use I was not even using their services. I'm not in a contract with them, they're just horrible and very very very poor customer service. I will put my money to where I get the services I deserve. Don't use Optimum people! They will rip you off.

1. When I first signed an Optimum contract 7 years ago, they said they would give me a gift card, but the gift card never came. So I asked, and they said they couldn't give it to me because there was a problem with the automatic payment that was set up after the initial contract, and the payment was a few days late.

Ongoing issues with my internet and TV. The company has sent out multiple technicians and they all blame each other and change each other’s Work and reconfiguration of the signal. I’ve had the wiring replaced from the pole, equipment changed and have had multiple technicians at my house for 2+ years. They send our contractors and not direct employees and they do as little as possible to fix or escalate my issue. Their customer service department for technical support is just as bad. Worse isp company I have ever dealt with.

When I called to cancel my services the customer service agent connected to a supervisor. The supervisor unknowingly did not turn her mic off. Supervisor asked customer service if I had returned all equipment. The customer service agent told her I had. Supervisor said, ”Does she know that?” They were trying to figure a way to charge me for the equipment as a way to punish me for cancelling services. Customer service knew immediately I overheard because I said I had returned all equipment. She also said I was owed a refund and I was billed 3 times more. They could tell I was a senior citizen.

On 2/29/2024 I contacted Optimum regarding a large increase in billing charges, with no change in service. The representative after a lengthy call committed to drop the increase in changes and reduce the monthly billing below what I had been paying. I paid the amount currently due and was also told that my next bill would have the credit of the billing change for the current month. In the past this automatic annual increase has been adjusted.

I decided to cut the cable and just subscribe to the internet and upgrade to 1gb which I was told would be $119.99. But what they didn't tell me was that this was a promotion rate! The representative I spoke to Michelle who likes to patronize customers told the BBB that I downgraded to 500mbs and that I didn't understand how things worked. What a liar, unbelievable how they treat their customers, like they say, we the customers are at their mercy and no one can do anything about! There is the Better Business Bureau, and FCC, consumer affairs division, but according to Optimum, there is nothing no one can do to them stop them from raising the rates to what they want. I want to know from these agencies that are suppose to help consumers and protect their rights as consumers if this true! How can these companies get away with "robbing" consumers!

Lost cable on both TVs same time on Feb 18.

Our internet has been nowhere near the 1gig plan we were paying for. So we called and a technician over the phone did something and we no longer had internet; and then hung up on us. We talked to another technician over the phone (no help) and a customer service representative (no help). They didn't want to send out anyone the day of this happening. When I requested to have our service disconnected, that's when they decided to not fight about sending out a technician to fix THEIR mistake. Since disconnecting, they have called multiple times and no voice-mails left. Stalker much? I had to finally block their number. Send me my final bill and go away. You overcharge for crap service. They are slowly no longer a monopoly in our area. TACHUS (Texas Company) has been amazing and the same price. Optimum (aka Suddenlink) is the same crap business with the same crap service that doesn't care about customers until you take away your wallet from them. I will never return to them. Good riddance!!!!

Do not pay your Optimum bill on their app. They simply withdraw the entire balance on the account and do allow for any other payment amounts like past due, etc. This app seems to rigged to debit whatever amount is owed from your bank account or credit or debit card they have on file.

This is without a doubt the worst company I have ever seen. Half the time it doesn't work and even when it does it is slower than the speed I pay for. Then when I ask to be refunded for their mistakes they refuse to do so. Every single time I call about my internet they say there is an outage. I have had to call every 2 weeks for a month. So I guess there is a permanent outage in my area. Terrible company. Don't make the same mistake I did. They don't care about their customers even a little bit.

After almost two years of using Optimum we decided to switch providers. I have returned their equipment in person at the beginning of January and asked for a refund of the charges they have posted to my account in advance. I was promised that all refunds will be issued via check and through the mail. After six weeks, I called their customer service at 973-777-9793, and someone by the name of Dashawan kept giving me the rounds around for about half an hour to finally tell me they did not owe me anything. I hanged up and had my credit card company investigate Optimum for fraud practices. I was told my credit card company that they have received many complaints about Optimum and that a refund will be promptly honored.

I had received several emails to exchange my old cable box due to it becoming non functional soon. After bringing it to the Riverhead Optimum for an exchange, the male desk attendant reveals that he could offer upgrades of services to my account. I declined and asked for him to just exchange out my cable box. 12 minutes after they close at 6 pm I received an email that all my services were cancelled and changed to the ones he offered! How is this even legal?

I cut my services off in October 2023 however had a ‘balance’ of $114. When I paid that off my account was sent to collections. Optimum did NOT contact me via email, phone or mail informing me that they sent it and now they do not want to contact the collection company informing them that I paid them as they told me they were!!! THIEFS. AVOID AT ALL COST!

After having various issues over the years, an experienced Optimum technician came to our home today. In his thorough examination of the outdoor and indoor wiring and machinery, he was able to discover an obscure problem that had been missed by service calls in the past. Additionally, he plans to use today’s experience to instruct other technicians about their service calls. We were very impressed and grateful that Optimum sent us this knowledgeable and skilled technician.

Service after the sign up is extremely difficult. If you speak foreign languages then you might be fine. Service people are script readers only. Cannot call local office. No phone. Can only walk-in then they say nothing they can do. You must call China.

I did call numerous times to cancel my tv subscription and as per operator they did cancel and stopped streaming but keep changing me like before for internet and tv. After all phone calls and time on hold and promises to adjust my bill I received double payments with request to pay as soon as possible to avoid collection fees and disruption of service. Feel helpless, frustrated, mad.

I called Optimum to transfer my internet service to my new apartment. During my conversation with the representative, I was informed that my monthly charge was going to be $45. However, upon receiving my bill, I noticed that I have been billed $69.75 instead. I called again and the representative acknowledged this mistake and assured me that he would rectify it promptly. It seems that an insurance charge was added to my account without my consent, for which I will be receiving a credit for the overcharge. Unfortunately, despite these assurances, my bill has now increased to $99.75. I am quite perplexed by the nature of their service and the deceptive practices they seem to be employing towards their customers.

I have had Optimum internet since 4/22 and I also had Optimum cable until this past October. When I called to cancel the cable, the "representative" apparently made some unacceptable errors because I have been changed $20 per month since October for Optimum phone and I have NEVER HAD an Optimum phone service. I just called Optimum today (2/21/24) and was told that they can only refund a portion of that phone charge since "they can only go back 60 days." That is unacceptable. Also, I have been on autopay and I have paperless billing, for which I receive a discount each month but it was noticed today that I have not been receiving that discount since I cancelled cable. Again, something wrong done by Optimum overcharges me. Idiots. If I had any other internet alternative, I would drop Optimum. Keep a very close eye on your Optimum monthly bills in case they sneak something in there on you.

I used Optimum because it took was the only cable provider in my area. I was paying for 500 mbps internet, and it was often much lower. Service was poor, or non-existent. At one point I went through four of their modems and finally purchased my own in order to get a reasonable internet speed at my house. The system still provided lower speeds because the cable on the poles coming to my area were old, had been damaged by squirrels and just aging. I changed to another provider when they became available, but Optimum played games and I got charged for a month when I was not even connected.

I am a Verizon customer for the past 10 years. Optimum technicians came unto my private gated property and installed a bulk of wires on my home, without permission of any sort. They never rang my bell, knocked my door, just opened the gate and installed label and left this bill of wire on my house. I've called 3 different numbers and am getting the runaround. I am now going to cut these wires myself because they do not belong to me. And it's on my private home. I bet they'll respond after the wires are cut.

Internet was slow so I called customer service, they said, "Get new stream box." I asked if it has all the same features, we record lots of programs and constantly get up to do something so we pause and rewind a lot. They lied, I can not rewind or pause anymore.

Internet and cable service both stopped working for no reason. You call and you get caught in the automated system for 10 mins before you can speak to a person....in India. I called to question the rate change on my bill. The first person I spoke with gave me a better deal and convinced me to stay. Later that day, my Internet stopped working. Troubleshooting did not help. I called customer service, got the automated system, and they told me there was an outage detected in my area. I waited a while before I realized there was no outage detected in my area so I called the number back. I spoke to the automated system and was told that my issue needed a technician to come to my home. It offered me the first available time and asked me if that was good. I declined the time and the automated system said that I was all set for that time.

My internet was disconnected without my permission, and no one from Optimum notified or followed up with me afterward. On 2/5/24, Nick from the online Sales department called me initially, inquiring if someone had moved into my apartment. I informed him that it was not the case, as my neighbor upstairs who wants to set up new Internet service occupies a different unit, and we handle separate bills.

Updated on 03/02/2024: My recording option is still not working. My Optimum service cost me almost $200 a month and for over a year now my recording option doesn’t work properly. I’ve made dozens of phone calls to Optimum. I’ve gotten phone calls back from them, asking the same questions over and over again. And it still doesn’t work. I’m still looking for a better service. As soon as I find one they’re history. If you’re thinking of subscribing to Optimum, do some research. Read all the reviews - Don’t get stuck.

My wife had miss placed her cellphone. So we went to the Optimum store to see if they could find it. We were told they could not and they recommended that the phone be "disconnected", and if we found it would be reconnected, we were told that we would still have our Lagacy plan and that they guaranteed our payments would remain at $20.00 per month per line, a total of a $40.00 per for LIFE. Within an hour we were at home and found the phone and returned to the store to have it turned back on, they then told us that we have to have a new number! We didn't want to change the number but were told it had to be changed and our Legacy plan would remain in effect.

Optimum continues to consistently lie about their charges. Three consecutive yrs for me I negotiate a reduced bill AFTER Optimum raises my bill. Then 1-2 mos after the reduced bills I am billed at a higher rate than where I started. Optimum's response to me each yr is "Sir, that person you spoke to made an error on your bill and this is the best I can do today! That lower rate is not available, sorry for the error." How can they blatantly lie to customers consistently and not be penalized??? Disgraceful and insulting!

Very unreliable service. 400 speed was $130 per month. New guys in town 1Gig service $49 per month. Called to disconnect 42 minutes on the phone. Was put on hold maybe 10 times with multiple offers. This company is terrible. If you have a choice choose someone else.

Updated on 03/11/2024: I posted my first ever negative review for any company about Optimum on February 12. The email server was dropping emails being sent. It took 8 days and countless hours on the phone being transferred from one "expert" or "advanced technician" to another to fix the problem, although the issue was identified on the second day. In fact, the problem was not resolved until I wrote my first review. Now I am dealing with exactly the same problem again and have already spent the afternoon talking to "experts" or "advanced technicians". I am currently waiting on engineering who may call some time in the next 24 to 48 hours. If I were an executive in this company, I would do whatever it takes to bring my company's ratings up. When there are over 1800 reviews, and the rating of 1 is defined by Very Dissatisfied, there is something seriously wrong with the way business is done.

I have been a Optimum customer for more than 20 years now and I just recently upgraded to optimum fiber to save me some money and I had a little trouble with the tv and I made an appointment for a technician to come to my house to fix the problem with my tv and he did and not only that but he explain to me how to fix the problem and he showed me how the new control works. He was really super nice. Thank you Yandel for your help today.

In January 2024 our Cable provider, Brookhaven Cable Optimum raised our rates and we decided to cancel our service after 31 years. I called their retention department to cancel our service and talked to Ceasar who said he could help us and provide a better service and even a better price. So we decided to stay. Well we received our new bill and it was 40 dollars more a month than we were promised, I even saved to original email from Ceasar that explained in detail our new service and bill. I have had several conversations with Optimum personnel and said no such promotion is available, yet Ceasar sent me our new service even telling me the tax and totals.

I had canceled my service within the billing period and returned the equipment as well. And Optimum still trying to charge me with some kind tax in which I don't have service & equipment anymore. all charge and tax were paid within the service period I had used. I requested to cancel my service before the billing cycle end and Optimum purposely cancel my service with an extra day that I did not requested. Everyone need to watch out on their bill, or when request canceling service. They also consistently jack up the charge with some non-sense fee without telling you or notify you. They are just terrible what I had experienced.

I called Optimum 9 times to fix my WiFi and cable. Their first technician showed up to my condo and dropped the equipment off and never hooked it up. The 2nd technician never showed up. The 3rd technician never showed up but said that he did. After complaining, they sent a 4th technician and he still couldn’t hook up the WiFi, router and cable box. Stay away from this company!!! Lazy workers…

Originally had internet and cable bundle. Cancelled our cable and the price we were going to be charged for internet alone was only $20 less than what we were paying for the internet/cable bundle which I found outrageous. Allowed the CSR to talk me into an internet phone bundle which was the only way to get a fairly decent price. Kept them for a while but continued to experience mediocre internet connection and then started having widespread outages in our area for 8+ hours at a time with zero communication from Optimum.

Fox Sports AZ, will be back shortly Channel 25. Why would you keep this on. Network no longer exist. Remove it already, it's fake news. You're too cheap to pick up Bally Sports AZ, that took its place. Have no access to Diamondback Games, being stuck with cheap Optimum cable. Will report you if you don't remove it by March 1.

Absolutely the worst customer service. I upgraded to 8GB internet in the Fall of 2023. After a few months, I didn't see the speed benefit vs the cost so I asked to drop the bandwidth to 5 GB which was a better price. I started that process on Dec 1, 2023. Here I am in Feb of 2024 and my bill is still reflecting the 8GB and I am paying the higher cost each month. Despite many calls, many chats, and even a technician coming to visit the house and look at the equipment, no results. All I get from any representative after either an hour of chatting or an hour of waiting for a rep to pick up my call, is that I need to call another number because they can't help me. My solution is simple, one more wrong bill and I close the account and return all equipment. Frontier is in the neighborhood. Hopefully, they are interested in my business.

I have been down for 7 days with no TV and internet as of today with no solution in sight. I run my business out of my house, and they are causing my business to greatly suffer as I cannot run without internet. I also have no TV which is really bad. They sent a tech early in the week who determined the issue was down the line as there is no signal at the pole and another crew would be needed. Today the second tech showed up and did the same thing, said there is no signal after 4 days being down!!!! Today I am furious as they are now telling me to wait another 24-48 hrs. for a call. They won't let me talk to a supervisor so I know they have the right crew coming and when they will be coming???? This company after over 40 years doing business are putting me out of business!!!! They are a complete MESS!!!!

We canceled our service on October 2nd. Did they pro-rate our bill? Nope- changed us ($245) for the entire month of October. This company is criminal. Btw- much happier with Fios- faster wifi and better cable choices.

Can we start with that annoying robot who answers the phone who spends the first 3 minutes repeating your balance and asking if you'd like to make a payment. "Tell us why you are calling". "Change services". "You're calling to report an outage right? My mistake, my mistake my mistake." It's no wonder customers are so agitated by the time they actually reach a human. If they do, that is. When did the East West categories begin? If you call with a technical issue, you get transferred 3 or 4 times, and EACH representative asks you to give them your name, address, phone number, access code. Before you can even explain what issue you are having they are trying to get you to upgrade or sign up for the mobile service. As always, you get a barely English speaking person who talks so fast it's impossible to understand them.

When Optimum acquired Morris Broadband in Hendersonville, NC there was a promise of improved service and new equipment would replace old modems & cable boxes. Three years later, service is still bad and no equipment was replaced. The only thing they did was raise prices and offer less. Recently we moved out of the area in the middle of our billing period. We returned our equipment to the Hendersonville, NC store and waited for our refund. After 3.5 weeks, I called and was told they issued a $7.23 credit. We paid more than $165.00 on 1/1/24 and returned equipment 1/3/24. We were refunded only $7.23 for 17 days of unused service. Truly a rip off Optimum gets away with. I know ATT Fiber was going to the area and only hope they practice more ethical behavior than Optimum. Where is government oversight for such poor business practices?

The experience was an utter disaster. Installer leaves after 90 minutes (and leaves all of the boxes and tons of black cable wire in my driveway) and says WiFi can't be activated for an hour because there is an outage. There was no outage. After 8 calls including many 'dropped' calls by Optimum, I was told my account had been disconnected and I was never sent an email or text alerting me to this. When asked why, the customer service representative (heard this from several of them) said there was a mistake with the address. Huh? A mistake with an address that I have been at for 8 years (and a customer for 31 years with 2 other addresses in town).

Optimum is just the worst wifi cable vision company ever. I guarantee you, you'll hate yourself for getting this. Do not at all cause get optimum. It's slow and they are cheap. Use your test speed with them and trust me it will be horrible. Weather usually makes the internet slow but optimum will be slow regardless of weather. They are horrible. Do not get optimum. Thank me later

I can't wait to get to get away from Optimum. I haven't had television for service for two days this time AFTER I waited 3 days after being out for two days and finally had a first service call, so it will be a week without service most of the time. And just getting through to an actual agent is a nightmare. The automated voice tries to take you through all kinds of irrelevant questions, and it just goes in circles when you try to respond with your problem. And once connected, it must be far away, because the connection with the agents is awful and with the apparent location of the service center it makes voices often indistinguishable. Then you get 6 different answers if you call 6 times about the same problem.

Optimum Cable TV needs to improve their contact technical support. This company needs to allow the customer the respect when they ask for representatives to let them connect! Bryan gets 5 stars from me, he was courteous, respectful, and most of all professional! The problem is that you have to go through all the steps to get to him. I DO NOT LIKE THE RECORDING! The assistance that came to my home to help us also gets 5 stars and I appreciate them beyond words! Thank you.

Optimum will constantly find ways to take your money. Worst company. Outright thieves. They have charged me late fees and reconnect fees when I have auto pay. They will not pay themselves some months and charge me for not paying themselves the next month.

They are short tempered and will not let you finish your sentence before they start talking. When they finish they just hang up the phone most of the time without a solution. The only time you can get some answers is when you ask for a supervisor.

They decided upon themselves to add HBO Max onto my account without my consent. Since I had auto payments I didn't realize the upcharge right away. I called and spoke with one of their reps which said since they could see that I never used it that they would reimburse me the few months. He told me I would see the credit within 2 weeks. I never got the credit! I had to call back and speak with a rep and a supervisor for over an hour for them to keep saying that their employee had misinformed me. You gotta be kidding me. Your own employee is giving out wrong information all of a sudden. Sounds like ** to me!

First and foremost, when I had started with this company I had a deal where I would only pay about $80 for their Internet service. It came to a shock when I realized that my next bill in the bills after would be around $96 instead of the 80 that they were advertising. I am now somehow 90 days behind payment, (maybe 60, but that would’ve been caught up in this month) and no internet. I paid $100 towards my balance in order to return my services. I was then told through the automated system that there needed to be at least another $200 paid before I could have my internet turned back on.

We called Optimum on Dec 27 and were hooked up with a “supervisor” to get our bill lowered. He stated that if we paid $150 that night we would not have to pay January's bill and starting in February the bill would be $134.48 until December 2024. Well on Jan 12 we received a notice that the bill was NOT paid! We have been a customer since 1975! I called and spoke to a person who knew nothing about this and stated he never heard of Telco, which was the company that we dealt with (we found out later). In the meantime my husband called Telco and spoke to the person who made this deal with us! He stated that he never made that deal and that he never got $150 from us! In the meantime Optimum would not honor this deal or credit our account for the $150 we paid! They filed a fraud request and an unauthorized person request. Big deal! And we had to pay the January bill of $191.48. Thanks for nothing Optimum! That’s how they treat 48 year customers!!!!

Optimum keeps raising my rate. I pay almost $100 per month for JUST the internet service. I do not have the option to switch to another provider because they own the lines. Every time I call & complain about my rate and the poor service, they target my video streaming and also send an email that they've just upgraded the service at no extra charge, which is purely bogus! Providers must not be allowed to own infrastructure. I'm forced to move out of my apartment because I just don't want to deal with Optimum. The service is horrible, and we experience continuous interruptions. This is a crooked organization, and New Jersey is allowing this crooked company to get away with tormenting and abusing consumers.

I signed up for Optimum because it was the only internet in the area where I lived and could not get my previous provider. They told me initially I was entitled to an American Express gift that I never got and could not speak with a person when I called several times. Then my connection was poor and they sent a technician who did not fix the problem. Over the next year I experienced dropped connection and cancelled. Terrible service and unhelpful support.

I contacted Optimum Customer service on numerous documented (I have Names, times & dates) to understand the difference between Seasonal & Temporary Holds. I have been a captive customer for over 30 years (I have no other options, based on my location) for Cable/Internet/Phone service. I will be gone for an extended period of time and wanted to be sure that my internet service would support my "Ring" cameras while away. On 1/03/24 at 11am I spoke with Yanique, in Customer Service. I didn't trust her information because it conflicted with previous documented conversations w customer service. Yanique advised that on "temporary hold" I would continue to have basic TV service, limited phone service on 2 lines and Ring supported internet. AND, when I returned and turned the services back on, that all pricing, packages & services would return to the original prices as the day I turned on the hold. THIS WAS AN ABSOLUTE LIE.

So this is crazy, I love Optimum. It took over 20 technicians and 20 years to get the perfect internet. I have a great connection and it stays running flawless. I'm so thankful for it. I went in to pay my bill and get help with my HBO max login and she the lady with glasses behind the desk started blaming me for it not working telling me her son's works...like so mine doesn't how's that help me? I told her about how the app was messed up and I did everything I was told by the tech online who was trying to help me.

Optimum is THE WORST! It takes about 15 minutes just to get a live person on the phone. Their WiFi service is horrendous. I called numerous times to fix this issue. I then bought a new modem and router. Nothing worked. They finally sent over a tech guy (with the threat that I would have to pay for the service call if it was determined it was my equipment. Yeah, thanks Optimum. After decades of faithfully paying my bills on time - that's what you offer?). He couldn't fix it either. He actually put in a new wire leading into the house. Still didn't work. I was paying for 200 mbs of service and was only getting 30mbs. I left for this reason and switched to Verizon Fios to get the WiFi we needed. Soooo much better.

Experiencing immense frustration with the current situation – I'm paying for a service I'm not receiving, and the customer service is abysmal. Promised callbacks go unfulfilled, and supervisors are either unavailable or abruptly end the call when requested. Each call necessitates restarting the entire process, leading to no resolution. The core issue revolves around internet protection; the system claimed it expired, prompting me to renew through their website. However, I was redirected to a different site and charged extra, despite already paying for the service. Although assured my protection was active, the problem persists, and during troubleshooting, the call was abruptly disconnected, forcing me to initiate contact once more. After enduring over 5 hours on the phone, a solution remains elusive.

I was an Optimum customer for ~ 13 years. Service was good but pricey. I recently switched to another internet service provider with faster speeds at less than 50% of Optimum cost. When I called Optimum to cancel service they did everything they could in their bag of tricks to retain me as a customer. The customer service reps are obnoxius and are trained to retain you as a customer at all costs. Fact is, the big providers like Optimum have treated their customers like they had a monopoly, they DID have a monopoly. Not anymore! Plenty of lower cost options out there now. Don't go with Optimum. Waste of money and frustrating customer service.

I emailed the email address provided by the company in the response to my review. Happy to say they resolved my issue and I received the refund.

Optimum had an internet special online for $25 per month. My daughter signed up for it and referred me to optimum. The rep called me within a few hours after she signed up and we started the process for me to sign up assuming it was $25 a month. When I asked the salesman how much my bill was going to be he said $35 a month and I asked him what that was for and he said it was for 300 Mbps. So in a few days I received the Altice box and try to hook it up per the instructions, but it didn't work. So I called optimum and told them what was going on and they tried to help me hook it up with no luck. They set me up for an appointment to have a tech come out and connected outside.

I moved out of my home 3 months ago. I cancelled service and returned all the equipment. A month later I was charged for the equipment that I had returned. After speaking to customer service they said I would be reimbursed in another month. Two months after moving, instead of seeing a credit, I see that I have received my recurring monthly service fee reinstated. I called to correct this and no one would help me because they would only help me with a 4 digit access code that I do not have. So, until I can produce this code, they can make mistakes in the billing and not correct them. They said they only could correct it if I go into an Optimum store. I don’t live in NY anymore. That is a lot to ask, considering that they made the mistake. This seems very unfair. I will have to get my credit card company involved to stop payments. If I could rate them with a negative number I would.

I just got off a phone to customer service. Her name was Regina. She was rude and saying I was wrong multiple times. I am currently on ACP program. Was supposed to have discounted internet twice. It was not discounted so I finally called. They said they fixed it. The next bill was even higher so today I called. Talked to Regina and two others. One said that I was on the ACP program and it should be discount this. Another lady named Regina tell me I'm not on the ACP program and said I was never yet I proof that I am out of program. She was very rude. This has become the worst internet.

The quality and service of the internet quickly deteriorated after only 2-3 months. I have cancelled my TV and I was given credit however at my next bill this wasn't applied and I got charged full amount. Unfortunately customer service is extremely poor and taking long time on chat. It seems that notes left in account are very poor as each customer service person starts having no clue and telling you very different things. My charges went up with no reason and when asked she said the prices went up for 'TV' but I said I have no TV only internet, then she said 'the charges went up '...how come customers are not notified?

I was with Optimum for about a year. I had called yesterday, Friday December 15th, 2023 in regards to having a technician reinstall the internet connection at my residence. When I called to make the appointment, I spoke with a representative by the name of “Amelia". She hung up the phone on me 3 times. I called back and asked to speak with a supervisor. The representative I got, named “Tristan”, claimed he was the man in charge. He assured me my complaint was filed and when I asked for a company email to follow up with something in writing, he told me to “Google it”. Then proceeded to laugh at me.

Due to mistakes with my bill, I have spent over a dozen hours on phone. Supervisor said he would not explain bill, because it had been explained before. And that I was wasting both our time. Minus stars

So after shutting my service for no reason they tell me a tech is coming Tuesday. Wednesday morning 9am two techs show. Tell me all work is to be done on outside of the house. I say, "Great." 20 minutes later I look outside the truck is gone. They didn't even tell me why they can't fix my problem. Three days now no service.

Optimum has been to my home several times in the last couple years. On each occasion I have shared with the employees how their facilities do not meet required construction standards for California, each time giving more detail. The last crew that was sent out to correct the installation problem did not have proper materials and ran an orange underground conduit up the pole to install the cables in. This conduit does not have the required electrical insulation, UV resistance or crush resistance. Optimum has not replied to requests to do it correctly with approved materials. Today I have sent a complaint to the California Public Utilities Commission. I encourage others to do the same with their issues. Complaints can go to www.CPUC.CA.Gov.

1 Star rating is far too high, I would give them 0 stars if possible. I am extremely dissatisfied with my experience with Optimum Internet. The only reason I chose this company is because it was the only thing available in the area at the time. To be fair, I saw the reviews were bad, but had limited options. Believe all the negative reviews you see, this company is a complete disappointment.

In September 2023, Optimum Engineer contacted me, suggesting a router change at no cost, promising improved service. After the switch, I began receiving calls claiming my account was overdue, despite timely monthly payments. Upon investigation, I discovered Optimum had two accounts for my address with different routers. They insisted I pay $160 for the old router, attributing the issue to the engineer's failure to close the old account. Despite arguing, I reluctantly paid $40. At the end they credited $20, stating I owed the remaining $20. It's baffling how a company can bill one person twice for the same address, especially due to their engineer's mistake. A frustrating experience indeed.

I was tired of using the other internet provider in our area so I thought I would try out Optimum. It was simple to sign up online and get an appointment for my equipment to be installed. Appointment day came and he said our house wasn't wired for Optimum so he would have to put in a service request for another tech to come out. 2 weeks later I called and asked them to just cancel the whole thing since evidently they had forgotten about installing it at my house. I was talked into keeping them, just let them come out at the end of the week to install it and I would be happier than ever. The tech came out to install it at the end of the day (after 5 pm). He was grumpy, he left the wires all over my attic and didn't install all of the equipment I had ordered. He left saying it would be easy for me to do it myself. He said they would come by later that week to bury the cabling outside. This was early July at this point.