Optimum Reviews

Worst company in the world, stay away from them at all cost! Very very bad customer service and technical support! Called for a tech to fix a issue, the guy said everything is set, and called back same day to make sure, and sure enough the 2nd guy could not find the appointment, had to do it again.

I was with Optimum before. Then I changed my mobile provide to Verizon. Lately I found out there is $54.76 credit (probably caused not stopping monthly payment in time) in my Optimum account. So I contacted Optimum to have the credit sent to my mailing address. The agent informed me that the ONLY way to use the credit is signing up for their service. That means I lost my credit due to this unethical practice.

I recently decided to try Optimum internet again after an unsatisfactory experience in October 2023, hoping for improvement. Unfortunately, the service still did not meet expectations. The internet coverage from their provided Wi-Fi router was insufficient for our needs, and their billing practices were disappointing. During my most recent sign-up, I encountered issues with refunds from a service I had used two years ago. Optimum applied charges from that period without prior notice, and I only became aware of the balance after receiving my first statement. Despite having already paid for an additional month of service, I promptly canceled. This lack of transparency and poor communication has eroded my trust in the company, and I cannot recommend their services.

I had Optimum (full service of internet, tv and phone) for over 13 years. Due to a move, I had to cancel service. When I called to cancel, I was kept on the phone for over an hour. The rep insisted that I transfer my service to someone else or place my account in hold instead of cancelling. I kept stating that I no longer needed the service and simply wished to cancel. The customer service rep, Jordan, was extremely pushy and would not take no for an answer. After going back and forth with this rude rep and being placed on hold multiple times (they probably hoped that I would just give up and hang up), I was finally transferred to Nancy, who again gave me the whole run down of the same exact conversation I had with the prior rep. Even though I clearly stated I wanted to cancel, I was again forced to hear about their options. Calling and speaking to a rep is the only way to cancel service.

I moved. It took 2 hours and two long phone calls to disconnect, where they move the disconnection date to the future. Multiple chats, phone calls, past due notices, more calls and now they want me to write a letter to dispute my balance due they created. I'll wait for the collection notice, then dispute the collection company. One of the worst companies that I have ever dealt with. When a private company is the only utility and no competition they can nail you. Lucikly internet is now becoming thru cell towers in my area so Optimum will be booted.

Optimum is absolutely the worst ISP I have ever dealt with. I have through Ookla registered speeds of up to 250mbs, still, my streaming websites constantly buffer. I mean, come on, Pandora buffers at that download speed. They suck. They must have the worst infrastructure ever. Wait, they bought out Suddenlink. That explains part of it, except that Optimum's parent company is Altice, which, by customer ratings, the worst ISP in the world. As one IT tech said quit complaining to consumer orgs and contact your state (nowadays providing you live in a blue state) and report the bad service to, for me, CPUC. They can be fined and rightly so.

Walked into the Optimum in Eureka, California today. Khabir couldn’t have been a better customer service rep. This was my first time leaving Optimum with a cheerful mood. Khabir (I hope that’s the correct spelling) brought the energy of a good friend and the customer service of a Chick-Fil-A attendant.

Have had Internet with them for a year. Service has been fine except for 1 outage. Internet issue I had was that cable was left on surface of ground & not buried. They sent someone to bury it, but still not buried. Main issue is with addition of Mobile service. Never received phone, called to ascertain reason 5 days ago, ordered svc 2 months ago. Phone delivered to wrong address; now in possession of mobile. Called to cancel mobile svc 1 hour ago. Was advised it has been more than 21 days & told I could cancel but would be charged full price of phone.

Probably the worst experience I’ve ever had in my entire life. Feels like a ginormous scam. I’ve had this service since it was Suddenlink and now that it’s Optimum I have to call every month or so when my so-called promotion runs out and instead of paying $140 I am billed $170. I have to watch my email very closely. Unlike any other provider or bill I have auto drafted. One month it’ll be $140 in the next month it’s 170. What a shame, canceling this garbage today. BEWARE.

I had issues with my internet little over a Month. They sent the same worker there twice nothing was fixed he told me my Internet was fine. I asked for another person to come check it and he found the issue finally. Very Nice worker. He told me to let Optimum know how long I did went without having internet and request to have a credit to my bill. They only gave me $1.50 credit for over a month and the internet still isn't the best.

DO NOT EVEN SPEAK TO THEM ON THE PHONE!!! Optimum is the worse company I’ve ever dealt with. I would have given a 0 if it would let me. I called to get internet service. The customer service rep. on the phone tried to set me up for phone service too. I needed 6 lines and was told since one was still under contract with Verizon I could only connect 5. I told the rep that it would not work for me because I needed 6 lines. Because I had already gave my cc card for the internet they went ahead and took out $101 for ACTIVATION fee for the phones. Then I received a message for activating my phones. I called and explained I would not be going with their service.

Every interaction with Optimum is a nightmare! Hours on the phone trying to get someone who actually knows how to solve a problem. Service tech who installed the wrong equipment, leaving my elderly Mom with no TV for going on 2 weeks. The list goes on and on. How can a company be this bad?

The man on their hotline called me a "**" as I was attempting to cancel my service. I heard him clear as day. Horrible company. They would not even allow me to cancel my service and told me I have to wait a month. How are you going to not allow me to cancel something I don’t want?

I just got my first bill from Optimum Internet company in Terrell Tx. It's $65.00 but when I signed up I was told I was signing up for a promotion the same promotion that is displayed on television $40 a month with a $200 Visa card if you pay your bill on time which is no problem so I called customer service and asked why was my bill $65. The customer service guy that I talked to acted dumb like there was never a promotion or he had no idea what I was talking about so I stated it to him, "Sir it is displayed on television and on the front door of the Optimum companies when you walk into the store." This company lied to me just to bake me into sign with them. They are dishonest. They lie and then act like they don't know what's going on. This company is full of crap and not worth it. Something needs to be done because a person owns a company don't mean you can scam the customers into signing up with you with a lie.

Optimum internet service has been a horrible nightmare, DO NOT USE THEM. The service was so intermittent I spent the last month using my personal hotspot for home internet service for weeks! Then when I tried to cancel my service I waited on the line for over an hour. I decided to hang up and call the number to set up a new account and they answered that line in less than a minute, a shameless scam. Obviously you could use some of the new accounts staff to cover the cancellation line but they made a conscious decision to make it difficult. My wife and I are filing a complaint with the consumer protection agency and Better Business Bureau.

Optimum are a bunch of brainless scammers. One month after trying to charge me an extra $130 on top of my bill for tv equipment they never gave me too. Their support is always lying about the costs (I’m supposed to only be paying $40 a month I’m paying $75+$15) and have no sense of human thought or common sense. Constantly switching up on you. Apparently Frontier doesn’t supply to Bradley and Optimum is probably loving the lack of competition. Easier to scam and lie to people that way. Brand new equipment, they just switched me out for doesn’t work anymore only a week later. Went out same time both today and yesterday only now I can’t reset it. No outages in my area, they just don’t want to give me the services I pay for and want me to pay for services I don’t use. Absolutely inexcusable…

My bill has risen to $367.33. On January 10, I canceled Optimum TV and Landline phone service so I thought after 4 phone calls. Two boxes and remotes were returned on January 13 being it took so long on the phone and by the time we would go the optimum store closed on January 10. After canceling the TV and Phone, I learned I was paying $109 for internet service 100mbps when I could get higher speed for less money. I was paying 14.99 for rental of the modem. I upgraded to 300 mbps speed and was told that they stopped charging for rental modems months ago!! So the upgrade would cost me $50 a month with no rental fee.

A couple months ago I switched to fiber optic Only because Optimum said they're phasing out coaxial and would give me an upgraded package at a lower price. I mean who could resist that? I should have because I'm not too satisfied. This fiber optic remote just Could Not have gone through quality control without them realizing key features were missing; i.e. no return/back button, no clock display on the small box and no PIP option.

Optimum service remains the same but prices continue to increase in significant amounts. This is simply price gouging. This is especially true in areas that have no other decent choice for internet. If given a choice I would not be an Optimum consumer.

I despise all companies that use unreasonable retention tactics. Following 2 widespread outages that lasted 18hrs and 36hrs respectively I decided to move to a new provider in hopes of better reliability. After more than 90 minutes on the phone and speaking to 3 different representatives I am still on hold.

A Technician was working outside of my residence and cut a wire which then caused me to lose all of my services (Cable, Internet. Mobile). The Technician then left before I can get his attention. I called Customer service and was connected to Tech Support (Grace) who was of no help because all she did was schedule an appointment for the following day in the afternoon. Due to this, I now am losing business opportunities and I am frustrated. Optimum needs to work on getting better trained individuals and a real time scheduling section because the Technician that was here should have been able to return and resolve the issues/disruptions he caused. I lost money due to their incompetence.

Talk about bait and switch. Following conversations with Optimum representatives we were given one price for switching to fiber. Bill comes in $ 50 per month higher. Optimum conveniently doesn't have any record of the offer that they made. I would leave in a moment but Optimum is the only game in town where I live.

Expect Optimum to disappoint you. Mediocre service with frequent outages, very bad customer service and outrageous pricing. Do NOT be fooled by the deals they offer as a new customer, I was with optimum for 14 years before finally changing service. To put things in perspective the original package that I got was 119$ a month for TV and internet. They have removed the main channels and now my monthly bill is around 249$ a month for the EXACT SAME SERVICE. Optimum is complete trash and they should dissolve the company. Don’t be a fool, don’t go to optimum.

I pay $160 a month & I think you should get what you pay for, but I don’t. Enough is enough & I will be canceling my service with Optimum tomorrow. I’ve had no service now for a week & customer service does not speak English. 😡

Optimum internet does nothing but give you lies about getting a good rate then after a few months your bill skyrockets. I signed up for a 75$ a month plan and only paid that maybe the first 2 months. I have paid 200$ a month since I’ve been with them the past 3 years. I never got my 200$ Visa Card for signing up. All they do is lie and scam you for your money. I can’t wait until another internet company with a better rate and honest service comes around.

I'm not satisfied with this kind of service. They don’t offer a good service. Every time I call for help, they tell they will transfer me with someone else but they take a long time to answer or sometimes never answer.

Making a phone call with Optimum it took 3 hours and still today, still having issues after talking with 2 representatives that couldn't help or didn't know what they we're doing. When talking with the 2nd Representative as she said switching me to a billing department I lost my patience. I reply I want a manager whose name is Brandon. He helped me & NO I was correct. No charge for channels. I pay $102.00 and I'm disabled but, I knew that this was going to be Long. As of today, January 13th 2025 haven't resolved my ISSUE. YES, I am very Upset w OPTIMUM.

Until recently Optimum was the only provider for broadband in our area. Luckily we now have other options. They have so many problems that I don't know where to start. The most frustrating for me is the random and often price increases. They seem not to have a real pricing policy where you van look up the cost for your options and select what you need. Everyone is priced differently. I have been a customer of them (and their predecessors) for over 34 years now but that is about to come to an end finally. Just the other day I got yet another price increase and 2 days later they dropped 2 of my favorite channels. Normally I would call retention services and request some relief but this time I will just show them the door. Enough is enough!

My husband switched us to Optimum. I detest them. First the billing. It is so bad their own people can’t explain them. I paid close to $600 for Nov and Dec, this week they cut us off, said we owed $2000 plus. Since it isn’t in my name I can’t figure out what they are doing The channels jump around, what is CNN today might be the Weather Channel tomorrow.! Just detest them. The main thing is their billing.

Avoid optimum cable at all costs. Overpriced, poor customer service and they just dropped all network channels. I’m paying over $300 a month for cable and internet and it’s not worth it. They still run TiVo boxes from 1999 in my area. They are turning customers over to Fubo and I don’t see them keeping much business.

How can you take away Channel 11. I am getting ready to delete your **. Your service sucks. Everything about your service is horrible. I have no idea how you stay in business. You're too expensive. You do not look out for your customers!

Altice ruins EVERYTHING it acquires. Makes bad companies they get for cheap even worse. Failing infrastructure, no local support and hire third party technicians that are not trained properly. Will not resolve issues within the plant (network) properly due to cost. I have to deal with this company every day (I am in IT) for clients that do not have any other options. I hate this company. It does deserve to be fined out of existence by local Public Service Commissions. YOU should stop leaving posts HERE and contact YOUR Public Service Commission. They have the power to force Optimum to fix your problems and fine them. There is a reason for 1 * ratings. It is a 1 star company. Don't let them fool you about how much they care. If they did care you would not have to resort to posting complaints.

Optimum takes advantage of elderly people. My father returned boxes. Called and cancelled and you even confirmed port date to Verizon. You sent an email to us from a supervisor who said she resolved it. The email stated that My dad owed nothing, confirmed all boxes were returned and he canceled and they confirmed the port date. Official email from an official optimum supervisor, Yet, you are charging him for services for over a year and won’t stop.

Terrible product. Bait n switch on prices. Cable with them is THE worst. On internet, only T-Mobile is worse. Few options where we live :(. If you can avoid Optimum, do it. I would never deal with them, for anything, if we had other options here.

They aren’t upfront with their fees. They constantly go up with no explanation. They offer new customers half the rate and people like me who have been a customer for years get screwed. Time for a new company. Optimum is not an honest company. I will tell as many people as I can to get them to switch including my business.

There is not a low enough score possible for this cable provider who should be in minus numbers on their reviews. They not only steal millions of subscribers’ money for services that don’t match up to what they claim while lying about the service they can provide, they also don’t give us the channels we signed up for. It’s really sad that the owners of this service haven’t been arrested and charged with the felonies anyone else would that isn’t extremely wealthy from taking so many people’s money. Justice only for the masses I guess, not for the extreme wealthy.

I have been trying to cancel my service with Optimum since the beginning of Nov. 2024. At first they said the port wasn't complete from Frontier. I checked with Frontier and everything was good on their end. I continued to get the runaround saying the same thing at least 3 different times. Finally one lady said it was in the works and should be good. She assured me I wouldn't be billed any more. That was false. I called again here at the beginning of Jan. because I kept getting a notification of a bill due. They said I needed to turn on the equipment. No one had mentioned that previously, so I figured they didn't need the 10yr old equipment.

Optimum has the absolute rudest employees I have ever interacted with. Trying to disconnect my service was like dealing with **. They repeatedly asked me if there was someone at the address that could take over the account. I continued to tell them that I was having to move because my sister had passed away. At one point I said "What part of dead and cremated do you not understand? There is no one to take over this account. I want it canceled. It is in my name. I want this canceled." 53 minutes later they FINALLY canceled my account, but informed me that I had to pay for the entire billing period even though I was only ten days into the billing period. I am always happy to pay for the time I used, but 20 days into the future that I will not be at that address? Don't use Optimum unless you have absolutely no choice.

Let’s start by my loyalty while everyone I know is paying for internet service and streaming for under 100 dollars. I’m paying 350 dollars. A customer that stays and wants to pay their bill and didn’t ask for a monetary credit, also explained the situation happened last month as bill due the 6th and rent on the 1st. Just need the two days for next paycheck. The main reason I stayed was MSG but now… I will leave. I wouldn’t recommend.

I have had this service for over 30 years! Now, my Optimum bill has increased 3 times over the last year, with a total increase of $45/month. I was told it was expiring incentives, but I am getting less stations (and now no MSG). I can't understand why anyone would keep Optimum as they are not reputable and could care less about their customers.

Got offer 500 buyout per line, Verizon never sent me the pay off on my phones so I tried to submit the receipts one day late, the guy said, "Sorry you’re out of luck," call back again 47 days after switching with a different issue; the customer service rep says actually you can submit an appeal, I was like oh great; and you actually have 45 days to do from the time you switch no 30 like they told you before, call the escalation team and they were like, "Nope you ain’t getting any buyout", seems to me they have it set up so people don’t get anything back, if this company seems appealing to you because of the buyout, don’t do it.

This company is corrupt. Where are the government services which are supposed to overview companies like this? The service is terrible. The bills arbitrarily increase substantially for no reason, and you can never reach anyone in customer service for help. Complete ripoff.

There is always a problem with this company. We have had Optimum for as long as I can remember and I don't think we have gone more than a few weeks without an issue. Random disconnects, slow speeds, now no MSG network. There is no reason to have Optimum anymore.

The internet services are o.k. but heaven forbid if you have a billing discrepancy. I normally don't write reviews but I feel compelled to do so in the instance. For 4 months I have been involved in a billing dispute with this company for charging me for services that I do not have. After 4 calls averaging 45 minutes to 2 hours with 2 of the representatives actually stating that they see where I am being billed for non-existent services, they still refuse to adjust my bill. At this point I am just throwing my hands up, pay what I estimate I owe and seek another internet provider. I have found out there is no reasoning with this organization on dispute of charges. This is not the only incident, the first having a lower dollar amount which they refused to adjust. HORRIBLE!

The worst customer service I have ever dealt with. Attempted to cancel my account and the customer service rep advised that I would have to pay for another month of service before I was able to disconnect. A supervisor or manager conveniently was not available to take my call. Equipment is disconnected in my home and being returned to the Optimum store today. Seems fraudulent to me that they can accept equipment leaving, me unable to access service, yet I will be required to pay for these unrendered services. Prior to deciding to disconnect service, I was considering switching to their internet only and cell phone service. Happy I didn't make that mistake!

I decided to cancel Optimum after being charge $130 a month, a price in my opinion extremely pricy for the quality of the internet. After switching to T-Mobile. Optimum blast my phone for a week to try to bring me back with a new plan. The plan was 30 dollars a month plus 3 months of internet free of charges and at the end of the 3 months period some kind of $200 in credit. The deal was too good to be true, so I end up accepting the offer. To my surprise the next month I got a bill of $55. Charging me $35 for the month, plus installation fees and a late pay fee that I already pay when I canceled my old account. In other words, they don't only lie but literally scam me into this amazing offer that was not real. After I call to complaint, they told me that the 3 months of free internet will apply after paying the first month. NONSENSE. Never mentioned before until now. Their ethics are just horrible as a company.

Optimum does not deserve a 1 star... If it was possible I would give them 0 stars!!! They are complete trash and their customer service agents are all useless. Every time you call them about an issue, they transfer you 100 times and after each transfer the customer service agent can't help you, so they keep transferring you to the next agent/department. I have been on the phone with them multiple times for over 50 minutes for the same issues with little to no resolution. Every time I call Optimum about my internet services not working, they disconnect my service and create a new account, but keep billing me for the previous accounts that they disconnected/closed. I am on my 3rd account since 12/17/2024 to 1/4/2025. This is absolutely ridiculous and I am done with Optimum! I don't understand how a company can be this terrible and still be in business.

HORRIBLE, HORRIBLE COMPANY!!!! STAY FAR AWAY FROM THEM IF YOU CAN!!! It was a bad experience from my very first call to set up my service but unfortunately I don't have any choice because they are the only company the new building I'm moving into contracts with.

I’ve been with many versions of the company over the years that is now known as “Optimum". With each iteration, it seems like quality gets spottier and the ability to speak to a customer representative gets more and more taxing. I understand that the rep wants to make sure that it’s working on their end, but trust me honey, I’ve tried the unplug and reset method. If you live in a more rural area speeds are far too up and down for the absurd prices they charge. 100+ dollars for maybe 200 Mgbs on a good day is absurd especially when internet access is an essential service nowadays.

We live in an area that has to use Optimum or you can stream. It has been almost 5 years of lost connections, no service at all after midnight, and constant rebooting. I always have one bar of internet on my phone. Today a tech was supposed to come because now they say the outside cable may be causing the lost signal and after waiting 4 hours, no one has shown up. Can’t stand this company.

I was a Optimum customer for many years. I switched to a different company due to Optimum costs, which are always going up. I went back to Optimum at the end of 2023, was told I was locked into the price they gave me for three years. My cost recently went up and I am being told that even if you are locked in, and costs go up, your bill goes up. Makes no sense. I have had constant problems with my Optimum tv, spent countless hours on the phone trouble shooting with their tech. Who by the way are not very good.

Optimum is the very worst company I have ever dealt with in my life. They increased my bill this month over $25.00. I called about it and let them know I was 75, a senior citizen, and could they help me out. I can't afford over $200.00 a month. Response? "Sorry, that's how we deal with all of our customers.". I explained I went on auto pay so it would help me out but, honest to God, she could care less. Left me hanging. I only have 2 TVs with absolutely no special channels!! Please everyone go elsewhere, I am!

I ordered cable and internet. Sales rep offers mobile. It sounded great and good price. Bad choice! I didn't switch over to Optimum mobile. I was charged. I inquired why. Well I didn't activate because wasn't sure if we were staying with optimum. The cable and Internet were not working. We had called service and they came out twice. The connection wasn't working for some reason. I call optimum and they offer 1st month free and asked we allow them to make it right. So they come out. Finally get the connection. After 3 weeks later. I get a bill for mobile. I explain we didn't activate service. I let them know ow I want to cancel. Then it begins. I cancel mobile and had to pay for service I didn't have. Then I get a bill the following month for over $700. I call. Ask why. They explain because I canceled mobile I was disqualified for the free gift they offer $500. which they explained to me it's not issued until after 60 days. I canceled with 30 days.

I’ve been an Optimum customer for almost 10 years for cable, phone, and internet. I’ve always paid my bills on time and remained with the plan as it was, although my children went off to college and cable wasn’t viewed as frequently and the home phone was only used for fax access. For the new year I decided to cancel cable and phone and keep only one the internet. I called on 12/30 to make the aforementioned changes and was talked into accepting a plan to include more cable, phone, and high speed internet with a savings of $64 dollars this call took 1.5 hours. An appointment was scheduled to switch the modem for 1/2/25. I considered my options and decided to return to my original plan to cancel everything except internet.

Yes I understand others read these but I am warning them to beware! I have had cable the old Optimum beginning and for many years they were great but now expensive for nothing packages. They shut your tv down when they fell and doing your own repair is ridiculous! Especially when you are paying close to 300.00 a month. I finally am letting them go. I have had enough of this. They control my tv shutting down constantly all too much. Optimum you have no comeback to this. You are bad. Sorry!

I have been trying to cancel my tv service for a while, it's hard to understand the person the other side of the line, and they put you to wait for a very long time, so you give up and keep paying for services that you no Long need. Want a piece of advice? Stay way from this company, you're better off!

I have been with Optimum when they were still Suddenlink. I feel like they just changed their name to get away from bad PR. I was supposed to be locked into a lifetime rate for gigabyte internet, but now every billing cycle they try to raise my bill. There are no other high speed ISPs in my area so there are no other options. Right now I am paying over twice the amount they charge a new client for the same service. This is a really bad way to treat customers who have been with your service since before you were even Optimum...

I have been a customer with Optimum for many years, and today, after asking to speak to the rep about fiber optic cable, I was switched to the customer service rep, who had an attitude. He was chewing something while talking to me and then hung up the line.

Alright, I have had this internet provider 4 years now and it has been nothing but a downhill spiral the entire time with them. The only reason that I still have service with them is they are the only cable internet provider in my area. It is entirely unacceptable that I am paying for 1gbps internet and I still get a better streaming service connection from my fpv drone from miles away from me than I do from a fiber optic land internet connection. Not to mention that they keep "upgrading" modems every time I moved and this has led to even more issues because now the new modems aren't even able to prioritize local network data flow properly, nor was customer service at all helpful in resolving the issue until over 10 times reaching out for help, let alone connect to wan without packet loss. If you have any other landline internet provider that is not Optimum I would suggest using them instead, even if it's dsl. It will probably be a more stable connection.

Since we have been with Optimum, we have nothing but internet issues. We are consistently threatened to have to pay for technicians to come out if the issue is on our end. Not once, has this been an issue on our side. I have to call Optimum, at least every other month to have my internet working. I was told that they make their money by renting out modems. We have our own Arris S33 Model. Why can't they keep their end running correctly and stop wasting my time. I have to waste time calling it in to troubleshoot, waste my time on waiting for a technician, and then call again to get credit. We are not being treated as a valued customers. At this point, I should be paid for all the time they take away for my time spent getting my internet to work.

Optimum is by far the worst bottom of the barrel co ever! With frequent price increases, poor outsourced customer service, and a reputation for difficult cancellation processes, now last minute "MSG" networks not available, in other words no sports! Altice is a public company that is screwing their customers. I see them reeling with a slew of problems. Beware & run for the hills.

Consumer BeWARE! I cannot tell you enough how much I regret ever using Optimum. Not only do I regret it, but my entire county does, and it's clearly stated all over the internet. Their service is Horrible. They have kept us hostage for years, and as soon as a competitor comes into town, they make it impossible to cancel. The series of questions is awful and not of their business. I have wasted almost 2 months of billing trying to cancel. Multiple calls and nothing gets done. Do yourself a favor and get anything else. This company is the worst I have ever dealt with...

Optimum does not say what they mean & do what they say. They sign you up for a reasonable rate and then give it 2 or 3 months then comes the SWITCH & BAIT...They will scam you and cover up for the high prices saying they are promotional prices only & good just to get you started, then the agony comes trying to correct, cancel or change something.. BUYER BEWARE!

This company is the WORST in history! Save the headaches and time. You will waste multiple hours talking to agents who transfer you from one person to another with no validation on what information or statements the prior agent told you. No accountability, no history to prove there were errors made on their end. They will change your bill every couple of months and there will be no way to argue because no one has a “recollection” of any prior issues/discussions made on your behalf. This company runs on lies and horrible services!! Don’t sign up with them!

I don’t like them at all. First they charge you more if you don’t sign up for automatic payment, and Second, they upcharge you because of the Device protection fees. I never receive any email, text, call or mail. I just spend about 30 minutes online to talked to agent why I was charging more even though I paid my bills on time each month. So ridiculous!!

Optimum consistently increased rates never updated equipment, many outages. I was glad when another internet service came into our area at better price. Optimum tried to keep me as customer offering bundle of internet/land phone/cell phone for about half what I had been paying previously and with cell phone thrown in and a gift card. This deal was better than Brightsppeed + my cell phone company. Also promised card and new cell phone. I said that I would change back if keep same numbers. Never received card or cell phone. Service man came to install asked if had my new phone -I said no. He said let me give you your new number. I responded I was supposed to keep same numbers. They will tell you anything. I told the guy I was not changing if not keeping same numbers--he said that was fine and he took new equipment and my old modem.

I’ve lowered my bill a while ago by taking some Channels off. They decided to increase my bill stating that my promotion ended. I didn’t get promotion, I decided to have less Channels and now they want me to pay same amount as I’ve paid before with more Channels. Unbelievable. I’ll check my other options after so many years with cable and Optimum.

Horrible experience. I've been dealing with constant ping spikes and disconnects for 2 years. On going issue with Optimum. I've asked multiple times about fiber getting installed since we are still on coaxial connection. On the broadband map it shows my block has fiber connection ran but every time I call they deny it. Why would it be reported on there if there's no fiber connection. Plus bill will go up unless you call retention department. Also Brand reviews email is no help with fixing these issues.

I only give 1 star because I can't give 0!!! Horrible service and customer service! I've had 12 techs And 2 line techs come to my house in a year's period because they never listen to you on the phone!! All new router, modem and new lines from pole to house and into house. Constant internet drops every 5 mins or so, cannot watch any streaming stuff, play online games or do online work!!! Not even half of the mbps I pay for, besides constant internet drops! All they want to do is send a tech to make sure line is secure into modem, even when you tell them it's in their lines and the line tech even said so, but they're so cheap they won't replace their own lines on pole, the line tech even told me they don't want to replace anything!

We have had Optimum for years. We dealt with the crappy service because it was cheap. We got a better deal with Verizon & transferred our service. You pre-pay ahead of time. I reached out to optimum and requested a refund for the two weeks that I did not have service with them because I already transferred to Verizon, but had already paid for. They flat out refused. I opened a ticket, they flat out, refused on that ticket as well. Horrible customer service, you can’t understand the people and they’re rude and then they don’t want to refund you for money that is due to you. Bad business.

I’m a new customer to Optimum Mobile…. I signed up online which was one of the biggest mistakes I’ve ever made…. First of all, I received the wrong phones. When I contacted Optimum, I was told it would be easier to fix this problem if I activated the iPhone 16s and then request an upgrade…. Hesitatingly I activated. When I contacted them after activation and asked what was the next step to get our iPhone 16 Plus, I was then told that it would be 10 or more days that I would be without a phone because they would have to receive and remove the 16’s from my account before issuing the iPhone 16 Plus and was told nothing else could be done…. I called customer service once again with my problem and was told to go to an Optimum store and request they put SIMs cards into our old phones and return the 16s.. I went to the Optimum store thinking this would be an easy fix but boy was I wrong….

I've been with Optimum for over 35 years and suffered the decline of their customer service to the point where on a 1 to 10 with 10 being the best, they are a minus 10 (if that were possible). Whenever I call, always with a billing issue I get transferred from 1 department to another and each is at least a 10 to 15 minute hold waiting and then the issue is never resolved unless I threaten to cancel. In addition, they need to bring the service back to the USA. Optimum, you should be completely ashamed!!!

Optimum is the worst company ever. I called three months ago to try to get my television bill down since they increased the bill by $35.00 a month. They told me there weren’t at that time any promotions going on, told me to call back next month in which I did. They told me the same thing but this lady named Erica told me she could give me a credit of $50 if I opened up this free mobile number on my. I told her I had Verizon and didn’t want a mobile number. She told me that was ok but this was completely free. So I let her open up the mobile number on my Verizon phone.

Horrible customer service. Called to fix issues with my internet signal, ended up having to call every other day for 2 weeks to finally get them to send a new modem. And when they did they shipped it to the wrong address. They will tell you straight up lies just to get you off the phone. Their reps are incompetent. Will be switching to Verizon.

Walter from Optimum installed new fiber-optic equipment. He was on time, friendly, and professional. He explained what he was doing, and was helpful and knowledgeable with any questions I had. Excellent employee.

Avoid at all cost. They don’t like to send technicians. They try to make you troubleshoot the problem by rebooting. In my case it would work for three or four days and go out again. When I tried to cancel they wouldn’t give me the PIN number for transferring my mom's landline to new provider. Each time they wouldn’t assure me the one they just created would work. The new provider warned me they were doing this. Also tried to see me all kinds of packages while I was trying to cancel service because of of their terrible junk internet, tv and phone. My daughter canceled and they called her so much during the day to try and get her back as a customer she had to block them.

This company is a freaking joke seriously, everyone that has dealt with this company deserves compensation. I have been without service this whole week, they sent a tech out today, he installed a new modem, asked me to call to activate modem and they blatantly lied and stated it was an outage even though the tech stated it wasn't. He hooked the old modem back up and it worked but the rep on the phone kept stating it was an outage AND WHERE FORNEY WENT WRONG WAS. MAKING THIS COMPANY THE PRIMARY INTERNET PROVIDER FOR THIS AREA so we are forced to deal with this trashy company. I WOULDN'T SUGGEST ANYONE TO USE THIS COMPANY. Read the reviews, they have 93% that rate them with 1 star.

I was a customer of Optimum for years. Their internet service met my needs for price and performance. A couple of months ago squirrels nibbled on the lines and I started seeing dropped packets when it rained. I contacted support dozens of times, they sent techs out twice and had line workers out multiple times. After weeks of not having reliable internet service I moved to a new ISP. Cancelling took hours. Their automated system hung up on me multiple times when I told it I wanted to cancel.

My worst customer experience ever, and that's really saying something. The tech showed up and said he couldn't connect us with the service promised by the Optimum salesman. The tech apologized profusely and left. I physically went to their store, cancelled the account and returned the equipment. Then they started billing us. I argued with them over the phone for 45 minutes and they refuse to cancel the account! Only alternative is to file a complaint with the public service commission. What is wrong with these people?

If I could rate, the zero stars, I would. I have been forced to have Optimum for over 10 years because my landlord refuses to let me get Verizon FiOS. I have been without Internet since Nov 21st. Customer Service has not helped at all. They’ve sent three technicians out to me. None of them have been able to help.

The cable service is horrible; the sound constantly drops out. The picture pixelates. Service technician says there is nothing they can do about it! We have no alternative in Mammoth Lakes so Optimum doesn’t try to fix their crappy service. They are the absolute worst.

Absolute worst service ever. I’m going on 6 months trying to cancel with them charging me for a service I never wanted. I get 20 calls a day from their collections because I refuse to pay after I have tried so hard to cancel.

Here's a good one. I was told by two different "Customer Service" reps that our local Optimum store didn't have a phone. A company that provides phone service doesn't have a phone. They actually thought I would believe that crap.

I have never been so disappointed in the lack of ethics and service to customers as I am with Optimum. I was without service for 5 months and continued to pay my bill on time every month as they tried to fix the issue. The issue was never resolved. I requested for my money to be returned to me since I did not receive the services that I paid for during that timeframe. Not only did I never receive a refund, but they will not even return a call once it has been escalated. This company should be shut down. They DO NOT care about their customers and use the monopoly of the industry to continue to profit off of their lack of services. DO NOT USE!!!

The internet and television since going fiber optic is absolutely horrible. The customer service people while pleasant on the phone don't have a damn clue of what they are doing. I am now without service for 3 days and still waiting for a technician. The new remote controls were designed and configured by morons. Unfortunately the only other option is Verizon and they are no better. I was considering moving my mobile service to them but ha!! What a mistake that would be. This is by far the worst I have seen them and I have been a customer for over 30 years. PLEASE STAY AWAY AND SAVE THE HEARTACHE. I'm trying one of these internet based companies with thousands of channels next. Certainly can't be worse than what I have now. YOU WERE WARNED.

Have had very spotty service for over a month, can't get a service person here. They just keep having me do the service work, and then it goes out again in an hour or a day. Very bad service and internet. Would not recommend them for internet at all.

It is the sole provider in my area so I have no choice. Internet speeds are unbelievably slow and you are not given what you pay for. There should be no reason for me to be paying 60 bucks for download speeds lower than a SINGLE mbps.

Updated on 11/22/2024: Corporate contacted me as soon as the BBB called them. Still they insist on overpaying my bill from 321.64 to 272.60, why do I pay 50.00 more than I am obligated to. Corp. was no help at all. Had me on hold again to speak to a Supt, but as usual no one is available. Typical!!! This company leaves a lot to be desired!!!!

Internet service was fine until it went out. Then the customer service nightmare started, and only got worse when they were actually reachable (the next business day, from 11-3). Forced me back to FIOS as the only dependable service, and then screwed me out of an extra month's billing to boot after I returned their equipment. The best thing about Optimum was ultimately learning that I can go cheaper a la carte with FIOS gigabit internet, YouTubeTV and Vonage phone service, each of which have better continuing service than Optimum. Never going back!

Service failed every evening for the last three days - up to three hours. No internet, no TV and no landline. I reside in West Orange NJ. When the service was installed we were told that it is FIBER and very reliable.

I've only had Optimum fiber optic for 4 days and it's not really to my liking. The remote control has no back button, no PIP function, and is not lit. That means if you're sitting in a darkened room too bad. I have to use a flashlight or the light from my phone just to see the Channel numbers. Then the new service would not connect with any of my ring cameras. I was on the phone with Optimum and Ring support for hours only to find out at 3 a.m. that there was an outage according to Optimum tech support. Yet "Before" I called Opt I checked for any outages on the 'down website checker.' It said there were No Outages. Hmmm. I finally was able to connect my cameras the following morning.

The network lines in my neighborhood are bad, they know it and chose to ignore it. The bandaids are not good enough. Altice doesn't care enough to provide quality internet service to me and my neighbors.

Terrible customer service. Save your time and money and choose any other provider than Optimum. I am currently shopping around. I am exhausted from chatting with these representatives every 6 months when they increase my bill by $15 or more. They have gotten away with this in areas where they were the sole providers but that is changing. They will continue to lose customers with terrible service that is interrupted constantly and for charging too much for service.

Have been trying to resolve an spotty internet issue for MONTHS. Have had devices replaced to no avail. Multiple, multiple phone calls with no help. Customer service is horrible. Had another appt scheduled for today and when they didn't show up I called. Seems like they never had an appt scheduled. Funny because I scheduled with Mohammed for 8am-11am! Multiple technicians, even a fiber technician said there is fiber at our pole. When I call to schedule install I am being told fiber is not in our area. I am about to hire an outside lineman to confirm. It is very frustrating and unprofessional to have this constantly happening. I just keep getting the "runaround". I am paying way too much for services that cannot even be fixed.

I have been trying to cancel my internet service with Optimum for over two months. Optimum will not provide an email address to reach them to cancel service. They make you call their customer service number, who makes it extremely difficult to cancel your service. On my 3rd call, which was over a month ago, I was told my internet service would be canceled. However, today I received a bill from Optimum for over $80. Why am I still getting billed for service I canceled over two months ago?

0 stars. Avoid Optimum if able to! We were canceling service due to moving in September. They cancelled our internet one night weeks before our requested date…we were told there would be a credit applied for the last bill due to their error when we contacted them. Now we are notified that we have a bill that was sent to collections.

I wouldn't recommend this service to my worst enemy; it's absolutely terrible. I've been a customer for a little over two years. It was great at first, but once I moved, everything changed. I was paying for both cable and internet, but I had to cancel the cable because it became too expensive. It wasn't like that when I first became a customer. Now, I only have Wi-Fi, and I'm paying nearly $300 for it each month. The bill fluctuates, and since I'm on a fixed income, that's a huge issue for me. I'm planning to cancel the service because I've found a better option for around $50 a month; I believe it's called Vexus. Please, folks, don't go with this service—or at least don't move if you're using them. It's like being robbed.

Cancellation is a joke! Will not provide a cancellation code when you call to disconnect. Once I told them I was going to a provider that was providing fiber-optic services, their whole approach to us current customers changed to a negative and confrontational tone. Nowhere on your online account can you cancel your service. You must call their retention department and this is a very rude, condescending, and completely unprofessional department.

My son is a wounded warrior veteran and lives with me. He is blind and unable to use his body. If he chokes or aspirates at night he uses his Alexa to call for help. When our internet line got cut due to Optimum placing it into my yard by 5 extra feet they said it would be a week to replace the line. I spent a whole day calling and begging them to come out same day. I finally called the FCC and a kind Mother sent my complaint through same day. Suddenly someone from Altica who own Optimum calls me and says they will fix it the next day. I decided to cancel them anyway and go with ATT. The departments at Optimum are all disjointed and most people are snarky on the phone. Apparently the needs of our veterans and handicapped mean nothing to Optimum.

I have never experienced a company this dysfunctional. The service works less often than it doesn’t and the billing and customer service is no better. I am with Optimum only because I have no other choice where I am.

Optimum were in my neighborhood installing cable and decided to drive their big truck all over my front lawn, damaging the grass as well as landscape edging next to the street. I called and complained about what had happened. They took down a report and said they would "take care of it". Of course, they never did. If this is how they treat potential customers, I can't imagine how they treat existing customers.

Our bill recently went up by 80% after the promotional period was over, and our service immediately started to go out 1-3 times a day. We were told it was “the switch” nearby needing to reboot due to high traffic. I explained this was unacceptable, especially with what we were paying, and they I also had Fios in the house (backup internet for work) and they never happened. They offered to upgrade us to a fiber line (was not available when we got the first package) for no extra charge. I said I really wanted the price to come down- and they said OK, they would transfer me to someone who can help. 3 transfers and being told my bill would go up a bunch, not down, and arguing over 90 mins, we had a plan and an upgrade scheduled.

They only get one star cause I can’t give none. We have been captive to Optimum for 23 years. Recently FIOS came to our area. They showed us that we weren’t getting the 1 gig service we were paying for because our router could only handle 500gh. Since they replaced the box 2 weeks ago, we have had 3 technicians show up and a fourth not even have the courtesy to call when he cancelled and never showed up. Our television is virtually unviewable with error messages popping up on the screen every few minutes. They are a bunch of liars and thieves and their customer service doesn’t even have the decency and courtesy to contact us or apologize. AVOID AT ALL COSTS. They don’t care about consumers!

Optimum service has been lacking in our area. Wayne NJ 07470. We lose internet service regularly and always at the most inopportune times. Band aid repair attempts have failed. There is obviously a greater issue that is as of yet to be addressed.

After 6 years with the Optimum, today I had the worst experience and almost disconnected the service. The only reason for that was the customer service. The representative was very disrespectful and didn't know how to help me. She not only was very rude and cut me off several times, but she had no idea what to say when I asked the one question I had since the beginning. Several times she repeated that I needed to listen and accept what she was saying and talked over me every time I tried to say something. She also stated that Optimum has the right to increase fees even when the customer has any package or promotion without the customer's consent and ended up hanging up the phone call, after yelling for about 10-15 minutes.

Lazy techs, unprofessional phone services, lies, waiting over two weeks to get box replaced. Tech shows up, without even getting out of truck, leaves and reports we are not home. Instead of sending him back, they rescheduled a week out.

Terrible Service and Outrageous Prices! I've had it with Optimum Internet. Their service never delivers speeds that come close to what they promise. It’s incredibly frustrating, especially when you need a stable connection for work or streaming. Their customer service is just as bad—unhelpful and difficult to reach. Every time I call, I get transferred multiple times and spend forever on hold, only to be given the runaround. There’s zero accountability, and the agents seem poorly trained or completely disinterested in actually solving issues.

Optimum has hands down the WORST customer service on planet Earth. I was leaving Optimum because I was moving, and they've always been so unhelpful as a service provider. Someone from their loyalty program called me offering a huge discounted rate if I stayed with Optimum. Saying yes was the worst mistake I've made in a long time. They created two accounts for me instead of just transferring it, gave me the wrong internet speed at the wrong rate, and charged me for both. My bill, which was supposed to be $45 a month, was $157 instead. It's taken a week and it hasn't been straightened out yet. I've spent probably close to 5 hours this week speaking to Optimum representatives. Optimum is a scam designed to make it as difficult as possible to cancel or change your services so that they can charge you way too much for basic internet. Do not use this company, use literally any other provider you can in your area!!!!

You expect a big business to have excellent customer service but not here, there are no communication between reps, one says this and one says that and no one tells you the same thing, supervisors are even worse, told me my service was canceled in Aug 2024 but yet I've had service with no interruptions at all and then they want to charge $162.00 to reconnect when it was never disconnected....como guys you have to do something about your customer relations because it really sucks!!!

Good Day, I am paying for the 1GB plan, but I never get more than 450 MB. A couple of times a technician has come out and done a few things and I got about 650MB for a few days but then it always goes down. I have called several times in the few months I have had their service. They tell me they do not throttle back speeds. Then they put me through the same tedious and useless troubleshooting, modem re-setting, etc., etc. and nothing helps.

Wish I could give Zero stars. I was a customer for 19 years, back when it was Cebridge then Suddenlink, so I had some skin in the game.

The company deserves zero stars but it's not an option. After calling Optimum to cancel my tv service on 9/18/24, the salesperson told me he could offer me the same exact package I had for phone/internet/tv if I switched to their fiber optic network for approximately $85.00 plus tax. He told me that price would be good for one year. I had been paying around $120, and that had recently gone up to $166.00 because "credits" expired, so I decided to make the switch.

Would give Optimum a 0 if that was possible!! They lie, lie, lie!!!! Don’t let any gimmick they try to sell you think you’re getting a good deal, they will tell you your price will be one thing and then each month it goes up and the service is horrible!! Both internet and phone service is the worst!!! When I had my service disconnected I was told I would owe $12.00 then they told me I had to pay for another month even though I no longer had service & they would not honor what I was told I would owe!!! And when you ask to speak to a supervisor there is never one there or they are busy! It’s a scam & I have no idea how they stay in business but if people have any sense they won’t be because they are nothing but crooks & liars!!

Huge pain to cancel. Spent way too long on the phone. I had to speak with 4 different people. Two weeks later noticed it still wasn’t canceled. I called back, was told new billing cycle starts today, and therefore will be charged for the coming month. Being as the notes say “I decided not to cancel”, despite me telling them otherwise- their hands are tied. I went through 3 different departments, apparently no one has the ability to refund billing despite their error- and on the day the new cycle starts. Makes no difference that I hadn’t been living at the property or using services for the past two weeks. Basically- milk the customer for whatever you can get…

I would give zero stars if it was possible. What a scam running operation ....Customers be aware, if there is a problem with your service - NOBODY WILL HELP YOU and when you finally disconnect Optimum because you have no service anyway - Optimum will charge you for the WHOLE MONTH of NO SERVICE!!!! If there is a class action against this thiefs - I will find it and join. ONE BIG SCAM.

I was a Optimum customer for 5 years. At first everything was fine. I started with internet at home and it worked very well. But in the last year it started to fail all the time. The internet failed. I would call them to fix it. I would end up fixing the problem. Or they would say it was a problem with the antenna on the street. Until I got tired of the internet failing too much and they supposedly sent me a technician. He was **. I waited all day and the man arrived half an hour after the last hour. And he didn't fix anything. He used a piece of furniture that was near the window as an excuse and told me: "Say I couldn't fix it because of that piece of furniture you have there." So I got so angry and decided to disconnect the internet.

On September 20th at 6pm, I spoke to an Optimum retention representative about the cost of 300 mb of service being increased to the same cost as 1Gb at Verizon and he reduced my fees to match my previous payment. Upon reviewing my bill it had gone back to the previous 69.99 charge. I called billing where the representative was rude, dismissive and adamant that the discount was a one month discount. I spoke to the supervisor who then pretended to listen to the 40 min call with the retention department within 20 minutes - a call that I had recorded as well - and gaslight me by saying I agreed to a one month discount when I did not.

I have wasted weeks of my life dealing with this completely worthless company over the past year. JUST WASTED OVER 2 hours of my life without a resolution & being bounced from the Philippines to South America to Jamaica…They NEVER resolve an issue. They are terrible at customer service. THE WORST! I have been bounced to India, The Philippines, South America, Jamaica etc. ALL cannot think outside the box. I am pretty easygoing, & for me to tell you to run away from this company means they are TERRIBLE…I would pay double to go to another company if they were NOT the ONLY GAME in town. Run AWAY from doing business with them at all costs…You will see if you try them…

Called Optimum in July to try and get a more affordable price. They had increased price by $35 without notice as I am an auto pay customer. Negotiated a lower price with a lower increase. When I received my next month's bill it was still the higher price. I called in again and told them what I was promised and was informed they could not honor the price I was promised and had no record I had called in. I immediately cancelled my home phone and told them I would be canceling my cable and internet as soon as I could. I got service with another company at a much more affordable price. Now Optimum has called me 3 times offering better pricing and free internet for 3 months. I told them it was too late and they had their chance and blew it!

Very bad customer service - my service that was never used all the years we had it was cancelled and after months they started taking the fee from my credit card again. I didn’t notice it and never received any statements. Now they say it was never fully disconnected. No one told me that and now I have to still pay till they disconnect it. Very frustrated and will never use them again.

Garbage in a word. Unreliable internet and their billing is an absolute nightmare. I moved and they did not offer their service in my new location (thank my luck stars). I moved in June and I am still in disputes with them for bills in September! My account was “closed” on two separate occasions and yet bills keep making their way to my house for equipment I never had. When you call customer service they hold your credit hostage. Stating that for an additional fee they can make my equipment rental disappear….This is an absolute joke and these guys need to be prosecuted. I spoke with a senior Supervisor named Brandon and he had a ton of attitude and said it wasn’t his problem. Never again, run do not walk away from this company.

They have a purposeful policy to make your life miserable when you stop service with them. They make it nearly impossible to work with them to do so. And then they keep you on the phone to talk to multiple people while staying on hold for each one who all grill you to keep you from leaving. And then they keep some of your money as a credit. I have been trying for nearly an hour to get them to respond to my request for the refund. Finally, they said no and that they will eventually contact me. Yeah, right. A very disreputable company.

I have been an Optimum customer for almost 20 yrs. The bill has become outrageous. I tried to change my cable package by downgrading from Select TV ($140/mo) to Value TV ($120/mo). Long story short, I was told if I downgrade my package, my bill will go up by $100/mo because I will lose any discount I have. I was told the discount I have on my account doesn't exist anymore, but because I am a "loyal customer" Optimum let's me keep this discount....but if I change anything, I will lose it and can't get that discount again since it "no longer exists". I am looking into other options for cable and/or internet. My bill is over $200/mo right now...and keeps climbing.

The wifi is decently fast about 90 mbps, but it constantly goes out at least once a month, for two days, for the past 7 years! Please take some time to sit down and actually work on fixing your WiFi, you lazy bums.

I am extremely disappointed with Optimum's service. My home internet has been down for three days, and despite multiple attempts to resolve the issue, there has been no improvement. This has caused significant inconvenience, and the lack of timely support and communication is unacceptable. I expect better service from a company like Optimum, but this experience has been frustrating and disappointing.

I wish I have read reviews first before getting Optimum internet service. 1st, I told them I want a fiber connection, all this time I thought I had fiber connection with 1Gig internet. Just to my surprise while talking to the CSR regarding the billing that I set up auto payment that didn't go through, that my connection is just a normal one which is "Coaxial". All the people from this company including the technician didn't inform me that I couldn't have fiber connection. If it wasn't with the fail auto pay which they will not tell you that auto pay will start after the 2nd bill, I will never learn that I just have a regular connection and not fiber. That's a total DECEPTION!

This company is very predatory. It is one of the worst companies I’ve ever dealt with. Used to be Suddenlink. They were decent and easy to work with back then. Since Optimum took over they’re horrible. Closed our local office so we needed to deal with very poor phone support as the only option. Finally closed my account which turned into a nightmare. They emailed me a FedEx label to return all equipment which I did as soon as I printed it. After almost a year they sent a bill claiming I owed them money for unreturned equipment plus service fees. Had to deal with their customer service again which was of course very difficult. They finally “found” the returned equipment but claimed I still owed them for the Service Fees (Plus late penalties) at this point.

If I could give them zero stars, I would! I have wasted several hours over several weeks, calling Optimum and their incompetent unhelpful customer service representatives who put you through the most rigorous verification processes only to end up telling you they can’t help you. My wife sold her business and the new owner wanted to keep the phone number and transfer the service over to them. It has been several weeks with no results. I have filed complaints with the FCC. I have gotten multiple different information from optimum with regards to what is actually needed to change the service over. Every time we think we have what we need they come up with something new that they want us to provide.

Install date set up and technician arrived on time. He did not know what he was supposed to do and did not have equipment with him. Within 30 minutes he was gone; said he had to pick up items needed for installation. Five hours later he never returned or called. I tried to reschedule installation and was told it would be two weeks. This is ridiculous.

The worst ever. They have no value to customers. They care about money only and since there’s no other choice they bully customers. Wish very will come and fast. That’s all I can say to extreme Greedy corporations

If you are researching cable companies please, for the love of God and your own sanity RUN AWAY from Optimum as fast and far as you can!!!!! I wish I could have scored them a 0, but that number wasn’t in the scale!! Trust Me when I tell you, the only time I have seen my wife cry, in at least the last ten years is as a result of dealing with these lying, manipulative bottom feeders. I’ve also seen her yell and bang the phone on her desk. This is COMPLETELY AND TOTALLY so far out of her character that I was concerned for her well being. The Aggravation, stupidity and twisted demeanor of the upper management “gang” seeped down through all the cracks and crevasses and engulfed their dotted line staff. I therefore decided to take over the cable bill myself, assuming that I could put everything to bed quickly and resolve this madness. I could not have been more shortsighted. I had no idea what I was in for. What a bunch of low-life crooks!!!

We have had no trouble until they started Altice One, Since then we have had nothing but trouble. They have the worst customer service of anyone. We have constant interference, the cable goes out constantly. And it nearly impossible to talk to anyone. I would not recommend this service to anyone.

Used to be a solid bet though pricey. I’m at $250 a month and TV is near unwatchable with new “cast on” boxes at $12 per box. Monopolies are evil. 26 years of this. It’s time. Awful now. A shame as they used to be reliable and only pricey not diamond costs.

I wouldn't recommend them to my worst enemy. Been trying to cancel since 5/29/24. Everything turned in by 6/4/24. Now charging another month and late fees. Leaving out dates I cancelled over & over! They also want to charge late fees; after I was told there wouldn't be another bill. So incompetent! Call dates were: 5/29/24; 6/04/24; 6/07/24; 6/11/24; 6/17/24; 8/08/24. Even called when equipment was turned in, on 6/04/24. Each time I would get told that it was cancelled after getting the runaround. They need to honor what they say and actually notate what they tell customers. I will never go back and they still need to zero out my account. My credit should be hit, because of negligence on several of their employees.

I've been lied to. I've been made to pay over 1000 dollars for services I didn't have. I've asked for a paper bill for 6 months. They would not give me one. I've asked to see online bill and it was never up to date and after paying over 1000 dollars I still had my services turned off. I have all my bank statements that things were paid and they refused to show me a bill. I think they robbed me blind. I don't recommend Optimum at all. Bad service and if you like talking to the Philippines for help go for it.

I was with Suddenlink now Optimum. Same crappy service. Worked with them for 6 years. As I called them when my house was built 6 years ago for their service internet never worked. They have been out to my house at least 20 times with no fix for internet making it hard for me to perform work online as they were the only service in my area. When Nortex Internet came out I went with them. Super good internet now but cable bill went up due to no bundle. 160 a month for value cable.

My internet service has been spotty for months. I have called so many times for help. I have gotten 4 new modems, had a service tech at my house 2 times and still I have a connectivity issue. I have been promised call backs..never happens. I have waited on hold for over 45 minutes just to have my call disconnected so many times. I have an issue with my cables and no one can figure it out. Still I pay for internet and there are times that I have no service for hours. I have been lied to as well by many reps. Some say there is an outage in the area, others tell me it's normal to have to reboot many times a day. Unbelievable!

Unfortunately I have to write a bad review. They set me up with their equipment and it wasn't working so they came out and switched out the modem. They set up another account for me so I have been paying on 2 accounts. WHAT THE HECK. They are saying I never called in to cancel the other account. I would never use them again and now I am on hold for over an hour so I can talk to a supervisor.

This cable company deserves ZERO STARS. they do NOT resolve the problem and the tech today messed up cable box and tried to mess with my TV and remote. The extension cord to my cable box was plugged in but it was not connected to the cable box he went to his truck and that's when I noticed it was not connected to the cable box. So I plugged it back in and few minutes later he said I fixed it. I thought yeah right, I was so mad at him I wanted him out of my house. Optimum isn't any better their customer service stinks too. I pay almost $190.00 a month for cable internet, and phone it's NOT WORTHIT. I AM GOING TO LEAVE THESE GUYS. IT KEEPS GETTING WORSE NOT BETTER

Today, I called to cancel my internet service, which I had for several years. We decided to switch to Allo because they were a bit cheaper and we kept having issues with our internet. My husband had already arranged for Allo to come and set everything up, and he asked me to call Optimum to cancel our service. I spoke to an operator named Glen, operator number ** (though I'm not sure he provided the correct information). Despite explaining multiple times that I wanted to cancel, he kept pressuring me to stay. Normally, customer service might try a few times to retain a customer, but I had to repeat to him 10-20 times that I was not interested in staying.

I purchased the service to provide service for a senior in the 90’s. They are disabled and the phone provides access to 911 services. The internet provides service for a caption phone service, the customer cannot hear! Optimum has no useful resources for the disabled to restore service when it regularly stops. So except I sit on hold, this time for 90 minutes before giving up, and try and resolve the issue myself the service is not fixed. I have lived in many states and cities, rural and urban due to work; Optimum is the worst product I have ever used. They have no right offering phone service!

If you can avoid this company, please do. Every month my internet bill kept going up, so I decided to cancel. They called me continuously and promising the world. I paid the bill before the end of the billing cycle, yet still they found something to bill me for. I was so mad that I decided to cancel my prepaid. The same thing happen. They told me it's in the middle of a billing cycle so I have to pay for the month. Remember, it's prepaid not post-paid. Why do I have to pay twice for the same month.

They lie about everything. The Internet has to be rebooted a minimum of 3 times a day. I have no other options where I live for Internet service. I was receiving the ACP credit so I didn't have a bill for many months. Now I am supposed to receive credits of $15 per month however they have yet to apply them. My bill should be $30 before credits and now they are trying to screw me and say it is $45.

Called to cancel service, they put you on hold at least a half a dozen times while trying to get you to either transfer the service to someone or stay with them. They charged me for the full month’s billing cycle because I canceled on the first day of the billing cycle instead of the last day of the previous cycle. Yes, a difference of one day. Was a customer for 11 years and the bill went up and up every year as well. Would not recommend them to anyone.

The worst! Optimum service sucks. Optimum TV sucks. The internet sucks. My price is through the roof & half the time the TV doesn't work. Soooo over it! And all they do is send out a service guy that has no clue of what he's doing because by the next day, the TV doesn't work again... Wth.

After a lot of back and forth and having to write a handful of 1-star reviews I was able to obtain the gift card that was originally promised. I thank you Optimum for finally ensuring this gift card offering was managed. My hope is you do not make it this complicated for other customers.

Internet was okay for a while. Paid 50$/month for 500 mbps internet for around 6 months. Although it was never actually close to 500 I never had issues other than the occasional spottiness. I had to move and I took Optimum with me to my new address. Without my knowledge somebody, (maybe the tech that installed it?) signed me up for the 1 Gbps plan. AND they somehow turned off my autopay without notifying me, so I only found out when the bill was past due. I spent many hours calling multiple times to get it sorted out. Was especially difficult because they outsource their call centers to India. Eventually, I got them to put me back on the 500 Mbps plan. However now they're charging me $61 a month for the SAME PLAN I HAD BEFORE. Also, they LIED and said they would credit the overcharges back to my account and never did! Do not use them.

I can never get anywhere with your call center waste of time. I paid $800 in past 30 days was zeroed out on 6-20-2024 then got new bill for one month $615. This company worst ever. Please don’t sign up with auto pay they will steal your money, charge for equipment you don’t have and charge multiple times for charges and can’t explain anything. No notes on how calls. They can’t afford a CRM? Pay for local sports channel and now can’t get rangers game lol. Paying for 1 terabyte and when I run speed test can only get to 600megabytes. Don’t advertise it if you can’t deliver.

Optimum is the worst company I have ever dealt with. There should be a class action lawsuit against them. I was promised a price on 7/1/24 that was not the price I was charged. I have called multiple times and the price keeps increasing. I was also told that my cable boxes would be removed and I would get new boxes with my DVR information transferred and phone number would transfer over. None of these promises were ever fulfilled! Instead, I waited six hours for new wiring for Fiber cables, which were wired into a different part of the home, all of which I did not request, and I am stuck with a tremendous bill.

I am so tired of Optimum service outages. As long as it is sunny, the service is pretty good. Don't let it rain, though. If we get a heavy rain - not a major storm - the service goes out. It takes hours for them to get it back up and it is usually the same type of trouble: "equipment reset." If they know this, why don't they provide a permanent fix?! I am looking at other options. I must have reliable service because I work from home. Avoid this provider if you can!

The service is HORRIBLE. I continue to lose service several times a month. Customer service repeatedly says I need a new router/modem. I had it replaced, and I'm still having the same issue. I lost service 3 times today. It's frustrating to have to repeatedly reset the modem. Customer service is no help. At this point, it is easier to get a new service provider than to keep replacing the modem.

Unhappy customer here. I work from home and it's vital that I have service consistently. I pay for the fastest internet speed offered and only get close to half of what I pay for. Internet customer out randomly and I'm told it's a problem with the router they provided me. Another tech said it's because the wiring is not stable and needs to be replaced. I ask for replacement and they avoid the replacement stating that it's a modem problem. Considering I just got a replacement two months ago and it's faulty?

This is by far the worst service cable and internet company that I've ever had to deal with. You cannot get anybody on the phone and they are rude. Their internet always goes out. It's very very disturbing knowing that I have to continue to deal with them.

This is the WORST Internet ever!!!! Put a hole in my wall during install, waited over two weeks when service went out for a tech and then they wanted ME to pay $10 for them to come out and never told me about the charge!!!

Extremely poor customer service. Representatives were rude on the phone and refused to escalate calls. Several outages and when asked for information unable to provide and internet is extremely slow I will be switching to another company.

Optimum Cable internet, is spotty at best. If it goes out you will not get a refund for service. I had lines out for a while, when they finally diagnosed the problem as the lines into the house were bad, they insisted this was my problem. I informed them, they laid the wiring lines! Rates will go up on a regular basis, and Customer service is not helpful. IMO I will never use them again, encourage others to look at all options before getting service with Optimum.

I have no positive review for Optimum. In our neighborhood they are constantly having outages. For example the past two weekends the internet has gone out and they had reported outages on clear sunny days. They internet is constantly dropping when they don't have outages. They are for a few seconds but it gets annoying having up to 5 drops a day when you work from home and have to sign back in every time. I finally canceled and switched but now they won't let me cancel today. They said they will cancel at the end of the billing cycle and charge me for the whole month even though I won't be using it because I already switched.

I spent 6 hours going from person to person. My first 24-day bill was over $500 dollars. I was finally told it was reduced to $220 and change that was a lie. So I took their equipment back, paid the amount I was promised. On my way home, received a email I still have outstanding balance that they will never receive from me, a very shady way to operate a business if you ask me. Stay away, run away, don't even think about signing up for service from Optimum. Tv and internet service if you don't like bill surprises.

This is the worst isp I have ever had. “Pay less.” What a joke! It doesn’t matter how much you save if it doesn’t work. I pay for 500gbps… Sometimes I get that.. but it’s usually 20gbps… Don’t ever get Optimum/alltius… Guess they are trying to rebrand and hide the incompetence.

My wife decided to try Optimum as an Internet service. The technician showed up at our door to provide us with Internet service. However, he mentioned that he could not provide the service because our hookup was not accessible at our housing complex due to the proximity of our home. He instructed us to call Optimum to retrieve our deposit. When my wife called the guy said it would be 3 to 5 days to get our money back. It's been over a week and we still have not received our money. She even went to the outlet store and they gave her the run around saying she has to call another number to get our money back.

The worse cable experience I've ever had with a cable company, I live in Spiro, Ok. Service is constantly out, cable straight to TV not working, Internet out, needless to say streaming is out, my phone connected to computer at times works better, looking for a new option, I've had Time Warner, Comcast Paragon and Charter cable... Seriously Suddenlink is by far not even close to the service they provide and cannot even get credit for not having service that I paid for.