Optimum Reviews

Many issues with my account. 1st my name isn't spelled right. 2nd ever since I moved in haven't had true access to my account cause they made me start another account and couldn't merge the 2 together so I can never see my bill always have to base it off the text. 3rd my cell phone part was cancelled 2 months prior to getting it but still seemed to pay for it all year. 4th can't pay internet bill cause it wants me to pay my cell phone bill 1st and I refuse to pay for something I never used. 5th every person I've talked to I can't understand enough to not start to get angry and I am super patient but trying not to get disrespectful.

Updated on 03/28/2025: This morning, 3/28, I received a phone call from an Optimum representative demanding payment of my “outstanding bill” for service beyond my cancellation and return of all equipment. I explained I did not owe Optimum anything and hung up.

I originally had Suddenlink but Optimum bought them out. For the past two years the outages have become more frequent. The last few months our Internet has been out for several long hours EVERYDAY and my payment increased from $89 to $103 a month for internet I don’t even get to use. I applied to a different provider this morning. I am so DONE with this company.

I have been a customer of Optimum for almost forty years and today may be the end of it. The bills have constantly risen over that amount of time. I have cut down to only internet and switched to fiberoptic. My first bill was the previous 253 and when I spoke with a rep I was told to only pay 153 and that going forward I would have a credit of over 200 just to find out my credit was applied to the 100 I was told not to pay. The new rep was rude and ended our chat mid conversation after sending me the bill I just received.

What a heartless company. They charged my mother's account $20 for a returned payment. This occurred because, when my mother passed away, the bank is required by law to close the account and freeze it. I called to try to get them to waive the fee due to the circumstances but they said they couldn't because the service was terminated.

SCAM!!! Be very aware that Optimum will offer the world with their up-to-date latest equipment and speed and then just like that you don't have internet for 3 months and then no-one can service you because all of a sudden your area is considered "suppressed" and technicians don't come out to suppressed areas. I'm a mom of 2 kids, a business owner and my husband is a VP. Internet is required in our household. We've called for 3 months and was told to reset our modem and there's nothing they can do. The internet goes out and you are left with a sign on your TV stated, "No internet connection."

Optimum loves to scam their customers. They quoted me $50/month for internet, and then I received a bill for $135 for the month. When I called to adjust my bill, they said that $50/month did not exist and offered to give me a 3 month promotion, but after those 3 months, the price would go back up. Paying what you were quoted is a constant battle with Optimum.

If you get a mobile service with them you are FORCE to have auto payment and they don’t let you remove it because they don’t send bills through the mail or allow checks or gift cards as payments. I got a pay-off promotion from Verizon where I received a new phone and they pay off my old phone and Optimum won’t allow gift card payments and they literally kept my credit card on file even by me telling them I do not authorize that. Should be illegal to charge a card when you are not authorizing it. Horrible service.

I signed up for internet service via their website. It included a 12 month promotion where the price would be discounted from $70/month to $40/month. My first bill showed the cost as $70/month. I checked the website and the promotion still existed. It remains their main promotion on their main signup page. I spoke with an Optimum rep through the Chat service, and they said they could not help me. They gave me a phone number to call. The first person I spoke to over the phone could not help me (billing department). The second person I spoke to over the phone could not help me (sales department). The third person (retention department) refused to offer me the promotion.

Just go to your local store if you can help it. The people on the phone are rude and extremely unhelpful! One person will tell you one thing and another person tells you something completely different. In the end the customer is a liar and they just want to take more money.

I would never use Optimum again. Had to call 3 times to cancel service, was told customers pay a month in advance to then be told I still had to pay for a month of service I DID NOT HAVE! The equipment was returned and they basically tried to force me to stay with them. They couldn’t even provide a confirmation number for the disconnection. Let’s not forget the service is no good in an apartment, had to have WiFi extender to get internet in the next room. 2 weeks of techs at my home to fix the issue. Save yourself the hassle and go somewhere else.

The service they provide is adequate. Contacting them, especially to disconnect, is a nightmare. All calls are routed overseas. Even if you are sure you want to discontinue their service, you have to endure countless questions and offers, almost like you would at a timeshare event. You cannot disconnect by going into their office either. I have called them every day for the last four days and my service is still not disconnected. I fear they are keeping me connected just long enough to charge me for another month! They deny this, but we shall see.

I had been with Cablevision for over 40 yrs. But after becoming disabled I decided to just purchase wifi after buying a smart tv. I had this service for over 7 years. But because I was moving I called and canceled my service. My wifi service started at $50 dollars but had raised to $75. I wasn't able to bring the boxes back as planned. I told them I was leaving October 31 of 2023. I called November of 2023 to tell them I would return boxes as soon as I could find some that I could trust to take them, I moved to South Jersey and they are didn't have cablevision.

If I could give negative stars I would. Not only does this company provide subpar service with outdated materials, you never get what you pay for (internet) and outages are a regular occurrence. They take advantage and bully elderly customers and continually raise your bill every single year. I am a customer in rural NJ, I pay for 1 gigabyte and NEVER get that speed. They have been nothing short of incompetent when it comes to fixes. When a technician came to look reeking of weed, he barely spoke to us and basically shrugged and left.

Bait and switch, slum lords of the internet,.. Throw out numbers ridiculously high, when questioned they basically stone wall…unless you try to cancel and then miraculously there’s a new promotion for a year…The worst used car salesman mentality… Now the people working the physical offices are super nice and helpful, but you have to deal with the online folks… No integrity at all…Thankful Verizon is now available, 20 years of aggravation….

I wanted to cancel middle of the bill cycle but they made me pay for the whole month. It is disappointing as I expected to be only charged for days I used their service. This is underhanded of the company and bad for business.

I would rather pay any service provider in blood than to ever do business with this company again!!!! According to an agent that I spoke with in February 2025 my phone service was to be ported from AT&T. It never happened! Instead I have a $500 cellphone bill!!!! The customer service agents are horrible and their English is limited. The only thing they say is I'm so sorry! When you ask to speak to a supervisor they will hang up on you. I was on the phone all day 3/14/25! My phone number is still not working!! After I was told all I have to do is power the phone off and back on! The phone is not registered on a network and it is 3/17/25! I was advised by the 5th agent that due to a month's inconvenience I would get a phone for free (a16), the only thing I had to do was provide ticket number. Top notch the agent lieddd! I would only need to drive to the store.

I have been with this company over four years and they are the worst customer service team I have ever seen again. Yet again there's a problem with my account. I made a payment on March 1, posted it to my check-in and was removed on March 3 and they are telling me they have no record of the payment. The agent wants to argue me down and go over my history of me being late the past six months constantly, which I already knew that I just make my payment when my paycheck comes unfortunately, a lot of us live check to check, but the issue is yet. This is third time I have had a problem with them taking payments from my account.

Beware! I have been a customer for decades. 20 years of horrible unreliable service and increased pricing. Today's outage was my last straw so I called to cancel services. They refused to cancel services unless I pay the bill. Really? That is pure extortion! Do NOT use this company, there are better options now.

PLEASE READ ALL! The worst experience ever. Let’s start: I have only the internet service with Optimum, for years, and I being paying the same amount $99.99 for 1 G. However last November out of nowhere, I got charged extra $20, and I was continued charged $20 extra since November. My husband called and they stated that it was because a phone line (landline). What? How it was added to my account a phone line with out my authorization? My husband immediately asked to cancel the service with Optimum. However the customer service representative, transferred him to another department my husband explained the whole situation this agent named Julian, apologized and told him he will give him a better offer since it was a missed understanding. My husband said “great”, remember we only need internet service.

I turned in my modem to the local store a few days ago. I told them I was cancelling my service. The man there handed me a piece of paper saying I had to call this number. The paper said "retention" and had an 800 number on it. I have spent the last several days attempting to get confirmation that my service has been cancelled with a cancellation receipt sent to my email. They have flatly refused to honor this simple request. Instead, they have engaged in sales pitch after sales pitch desperately trying to get me back as a customer (never happening, not in a million years, not now). My next step is to speak with my lawyer on Monday if I have not received my cancelation receipt by then. This has been the worst customer service experience of my entire life. They haven't just created a former customer, I am now and forever their sworn enemy.

After 5 years of cable/internet service with Optimum, I decided I no longer needed cable services just internet. I called customer service to see how much it would be just for them to provide this service, I also wanted to shop around for other internet service providers and so I specially mentioned to the rep to not schedule a technician to come until I called back. Within an hour or two after this call for whatever reason, Optimum decided to cut off my services and I no longer had internet. This pushed me to the decision of cancelling and going with Verizon instead.

Optimum refuses to honor what their customer service provider confirmed for us before we added cable tv to our already established WiFi service! They upped our bill from $79 to $120 and refuse to work with us on this! We were ASSURED that adding the cable tv for my husband’s grandmother was not a contract and we were told that if she ended up moving within a few months that we could cancel the cable service and return back to our original price for just WiFi with no penalties! It took us ten tries to get ahold of anyone for them to just say that the person we confirmed this with didn’t know what she was talking about.

Updated on 05/16/2025: Screw you, Optimum. After 7 years of arguing with customer service and getting arbitrary, conflicting, and incorrect information, I have had it. Will go with Brightspeed or just use my cell phone. All we have is a landline and wifi. We do not have computers nor do we stream TV or even have cable. My bill amount fluctuates each month. I asked that the landline be disconnected and was told that my bill for wifi only would be $70 a month! More than my current bill for landline and wifi...These people are absolute imbeciles. I am a senior citizen with a very low Social Security income. Cannot afford this service or the aggravation.

NEGATIVE STARS, if I could that’s all I would give. Avoid this corrupt, lying, overpriced company at all costs. The aggravation that my wife and I experienced this week after the decades of being loyal customers could not be summed up in one brief review. We are ending everything there is with this corporation of liars. Come and get your gear, it’s at the curb. Never again will we be in business together. They promised us a package, one we already had with TV coax cable, at an agreed upon price which we clarified four times in our conversation with the salesperson. We were scammed.

Their prices have gone thru the roof and customer service has been awful since Altice took over. So after over 40 years I decided to cancel my service with Optimum and it was a terrible experience. After I had my new service installed, I went to my local Optimum store to return their equipment, modem, TV boxes, etc., and they told me they could not accept the equipment until I phoned them to cancel. Can you imagine? So I call while in store and this call reveals the reason why they want you to call and that's to make a sales pitch! I already had a new service installed and they didn't care, the representative just kept trying to sell. After 15 minutes I finally convinced him I wasn't buying, he connected me with the 2nd person he claims I had to speak with to cancel and another sales pitch 2nd person and another 15 minutes of wasting my time. So sleezy!!!

After using Optimum for 10 years I needed to make a simple cancel all my service. Landline phone, internet, TV service. I talked to Leo. After 1 hour it may be done. Who knows. Really rude and he would not take no for an answer. I will never use or recommend any of their services again. Terrible company!

I have been a customer since 2007 and now that I had to move out of the country they gave me the runaround to cancel my service. One agent would say 1 thing and the other would say something different. Still ended up paying what I shouldn't have just so it won't go to the credit bureau. Very upset.

If I could vote negative stars I would. Sign up is easy, but everything else is downhill from there. If you decide to leave them, it takes an act of congress and they send you through layers of "retention" people who will promise you the world to stay. They tell you they are documenting all these promises but when you have a dispute, none of those promises show up to their "reviewers". Do Not trust them. I have already convinced three of my friends to leave them and I suggest you find another solution before falling into their web. Just listen to the reviews. These guys aren't below a "2.0" for no reason. And yes, I have been through this scenario myself!

Called months ago to lower monthly bill. This company is such a scam. They said they would remove movie channels and keep HBO channel, as we requested, and lower the monthly amount by $50. They lowered the bill for only 2 months then raised it back to the same amount I was paying, minus the movie channels and HBO. I called and chatted, no assistance whatsoever and then they had the nerve to hang up! I will be switching to any possible service other than Optimum. They think they can treat people so poorly and get away with it. Not this gal.

The company is money hungry and greedy. The representatives are very rude aggressive and combative. They don't listen to any concerns but always willing to sale you something or make a deal. They don't address the matter. The mobile service is slow like dial up. I'm switching back to Metro. Sorry I left it. Was the worse mistake ever.

I upgraded my internet from 1Gig Fiber to 2Gig Fiber for $80/month. There was an issue with my Internet Speed, and they needed to rebuild my account but did not explain that "account rebuild" meant they would delete my account and create a new one, and I lost all the loyalty discounts with the old account. I ended up paying $125 for 2Gig + no internet for 2-3 days! What a mess! That was a couple of months ago. I contacted them today and was unhappy with my 2Gig unstable speed and wanted to downgrade to 1Gig. Guess what? They said I'm not eligible to downgrade it, and there is no option for them to do that in their system!!!

I have TV and Internet with Optimum. Internet seemed fairly reliable and fast. Our TV service leaves a lot to be desired. Constantly the picture freezes up and audio cuts in and out. DVR recordings also cuts in and out. I've had the repair tech out at least 4 times. Then I tried to disconnect my services, which requires ME to disconnect all cables and equipment and ship it to them, requiring the purchase of the shipping box from Fedex. They ABSOLUTELY REFUSE to send some one to my home to disc the equipment and take it in. I was hung up on twice for not willing to disconnect and ship the equipment when I said I was a 100% disabled Vietnam veteran.

This is probably the worst company I have ever dealt with (and the previous Suddenlink). When we cancelled our services, they continued to bill us for months even though we had already been receiving and paying for services from another internet provider. When we questioned them, they acted as though we were putting them out just to do the research. After finding that we had canceled their services, they still made us pay an additional month for services we never received. Then, they sent the remainder of their fraudulent bills to a collection agency trying to collect the remaining $350+ dollars they say we still owe them. I sure wish the government would shut this company down because they are as corrupt as our politicians and are stealing from people.

Optimum Westchester turned off internet due to their error. I spoke to at 12 different customer service reps. Never was able to back on!!! Switched to Verizon. Within two days have Verizon service. Terrible Optimum service. No coordination. No reliability. No supervision or accountability.

Absolutely the worst experience with a company. I had the service for a few years as it was the 'best' in my area. When something better came along I was EXCITED to cancel and move away from their service. I cancelled, said no to all their offers to stay (free for 5 months, 20 a month after that and 300. Gift card) fine cancelled. Then the next day a salesman called and against my better judgement I said fine. They then charged me again.

Called because my wifi wasn't working. Spent an hour or more on the phone and couldn't resolve the issue. I get an appointment, wait for most of the 3 hours and they cancel. They make a new appointment for a couple days away. They call back within 5 minutes and tell me that my appointment is canceled. No kidding! You just called me and made a new appointment! Is anyone competent at this company!? If they didn't have such a monopoly in my area I'd use someone else! STAY AWAY AT ALL COSTS!!

Optimum has terrible customer service. They will waste your time and give you the runaround. They will not assist you and refuse to escalate. I do not recommend to use Optimum. Their support agents don't pay attention, make you repeat the same information over and over, and ultimately don't help, while clearly just repeating a script.

Well after a week of a runaround, and 2 bad reviews I wrote, I was advised by email to call the retention department and my price went right back down within 5 minutes over the phone to my original price. That's all I was asking, honor the promotion for the next 6 months to make it a complete year as promised. I got better than that, It's for a year as of today's date. Thank you Juan and Thank you David.

Would like to give 0 stars. I live in a small town & was paying almost $100 per month for internet. Optimum decided to stop servicing my area as of 2/15 but took my monthly payment on 2/10! I got an email on 2/18 saying there was an outage in my area. Still no service on 2/19 so I called to check status/request service credit and was told someone called the sales dept and cancelled my service. Was transferred multiple times before being told my service was DISCONNECTED because they no longer serviced my area. Then was told would have to call back to request refund! This business is a scam!

Every six months, Optimum increases my fee by about 25%, which is outrageous. I have been paying $184.00/month for TV and Internet. Today, I received a bill for $224.00. I had 300 mbps Internet speed. Optimum sent an e-mail about 6 months ago that they were upping the speed to 500 “at no additional cost”. I did not request it, and it did not seem to affect my bill.

Going through a divorce. I receive my first OP bill January 2025. It was $570 behind. I contacted OP immediately. They said I had made the changes to my bill in November of 2024. All of the personal information was my spouse. But magically, the bill is now my responsibility. OP customer service representatives are dishonest and a con job. They wanted me to give them permission to change the information they had in their system. I caught on to their game. Once the change happens they say there is no longer proof of the former information. It is a scam. I asked where the customer service was located and they said they are not allowed to say. I ask for copies of bills that they say they have sent to my address be emailed to me. They refused.

Our internet bill increased in December 2024 to $90/month from $76. I first chatted with someone on January 14, 2025 to cancel. After being told I was unable to cancel via chat but they could lower the bill if I added a mobile line, I ended the chat and called customer service. I wanted on hold for over two hours and I was finally connected with someone.

Optimum for is a poor service provider. I can't begin to tell you about their poor customer service, poor internet connections and the numerous outages that they have. Optimum won't even deduct money for their constant outages. I would recommend another provider and would at this point consider contacting AT&T to see what they have.

I have been unable to use my landline since January 29. I called, chatted and they sent installers to replace the modem. Still the problem is with the phone features the find me is unable to be turned off and stay off. Every time I contact them I go through the same runaround, over and over again. They now say it's a service outage. I cannot call my home from my cell. This is terrible. No one has a clue when I will be able to call home.

I only want to leave a important, grateful message to 2 people who helped me so....much!! I am truly thankful to these technicians who resolved my issues professionally & were so kind & patient with me as I'm not illiterate but do not understand technology!! "Soni" with TV & internet, & "Eyad" with mobile phone. Soni went above & beyond. She called back numerous times to be sure everything was working correctly. Thank you for your time.

Truly Optimum has the worst customer service on the planet. 3 weeks ago, we finally got a tech who told us the line from the tap to our house was no good. Asked ‘who installed this because it isn’t correct?’ Our response, ‘Optimum installed it because a tech said it was incorrect!’ Before sending tech, optimum demanded we ‘troubleshoot’ which consists of restarting the modem. No matter how many times I explained to customer service that I restarted every day they called back attempting to cancel the tech appointment in favor of troubleshooting. Fast forward a month and finally have appointment for tech to replace the line. Guarantee he’ll show up and say ‘oh I’m an inside tech and you need an outside tech’ and the process will start over. Been there. Done that.

This company is fraudulent, playing with people's trust and adding unauthorized charges. I’m truly disappointed. They frustrate customers with their billing management, making it difficult to track and control payments.

I would not recommend this service to anyone. Terrible customer service, have to call and cancel multiple times before it actually happens, staff is rude and will just flat out hang up on you when you call the retention office. They transfer you 3-4 times. Their phone service has a terrible lag/delay when you speak vs when it actually comes through on their end. 0/10 will never be a customer again!

I simply wanted to cancel my service. I returned all of my Optimum equipment to the Piscataway store yesterday morning and was informed that I had to call to cancel services. Customer service at call center was totally useless. I was kept on the phone for over ten minutes while the service center tried to talk me out of cancelling. Optimum is not happy unless they are trying to sell you something. Finally, I got pissed and hung up on them! If they keep my account active I will be filing a formal complaint with NJ.Gov.bpu. Account service is nonexistent unless it's in THEIR interest!

I’m a longtime Optimum customer for internet, cable and landline. My bill kept going up so I called to downgrade my cable package. I was promised a lower monthly bill - but instead my bill went up. It took me a month to realize the error. I called and was told they had made a mistake and had added additional internet service. I was assured they would take off that service and reimburse the overcharges. But the next bill still had the erroneous additional service and the extra cost so I called again. After an hour on the phone, they eventually took off the erroneous service but said they couldn’t reimburse the overcharges because “it was a valid charge since the service was on the account.” When I said it was not a service I had requested, they repeated that it was a valid charge and there was no escalation available. In other words, they expect me to pay for their mistake. Very poor and rude customer service.

I recently went with the Internet for nine days and had to learn on my own, but it was an outage no customer service they like your money so I went with a different Internet provider, contacted Optimum, and was on the phone for 20 minutes telling her I want my service disconnected and it got to the point of wanting to know who your service provider is now and we can’t be beaten. Yes you can, 100 Mbps is $87, optimum Xfinity 500 Mbps’s $79 for two years and one phone line with Verizon unlimited one year free. Such great customer service, she hung up on me. Don’t know if my service got disconnected. I had to threaten her that I will contact Better Business Bureau. She hung up on me. I would give zero stars for optimum if it was available and I’ve had optimum since 2013 but no more. I’m tired of being taken advantage of.

DO NOT USE THEIR SERVICE. Very, very bad customer service. Call the customer service number, and hold for more than 1 hour, still not get connected. Online chat is useless. It is robot, not answering your questions. Very frustrating.

We lost all of our TV Service on (3) TVs. Optimums Technician, Raymond **, arrived in the afternoon. He checked the coaxial connectors outside and saw they were corroded. He replaced them all including the splitters and the coaxial connector on the pole. He now checked the TVs and found they still did not work. He then replaced the coaxial cable between the pole and the splitter. TVs still did not work; He then replaced the coaxial cable from the splitter to the basement splitter. TVs still didn’t work. He then replaced the coaxial cable to the living room and changed the splitter. TVs still did not work. He then ran a new coaxial cable from the pole of over 100 feet.

Terrible company and service. Misrepresented what the package I wanted would include. In other words, I got less from them than what they told me I would get. Called to complain and was told that the services I wanted would cost extra. Ignorant representative ended up disconnected me because he didn't know how to resolve my issue. Called back and asked if there was a way of complaining about their misrepresentation and the representative who disconnected me and was told there isn't. I have now wasted hours with them and gotten nowhere. STAY AWAY! There are better service providers out there and I'm switching to one of them!

I would give zero if an option. I tried to sign up for optimum and their billing is SO confusing and misleading, it's ridiculous. I never activated my plan yet they continue to harass me about a bill I have called FIFTEEN times to rectify. Each time, I am told a credit will be applied yet it never is. Worst company I've ever dealt with. I am SO happy I chose to go with Frontier instead!

Optimum has raised my bill for the last time.. Last year you said I ran out of promotions... I had no more promotions, no discounts... yet a year later you TRY to charge me $35 more to my almost $200 a month bill.. for the worst wifi, shoddy cable service, and phone service that never had caller ID, yet caller id was paid for every month.. I was on the phone for 45 min. Today your representative could not tell me why there was an extra $35 on my bill that that was always paid before the due date. What she couldn't say, spoke volumes! Do better optimum! I will tell my friends and neighbors about frontier for sure!

I have been a customer of Optimum (previously known as Suddenlink) since 2018 (at my current address, total since 2012) and it's horrible. I've had constant droppage and there's always outages in my area. The only reason I've stayed with them is because it's the only service available in my area (I live in a rural area). I've called them asking if I'm getting prorated for the accumulated hours of not having internet service and they said no. I asked if there are any deals since I've been a customer for so long, they said no.

We see outages every other week and customer service is also not good. I would not recommend Optimum to anyone. The charges are also high compared to other services. Slow network for amount they charge.

Optimum is by far the worst experience I have ever had. After 18 years I left them for Verizon. They kept my account open, even after I returned my equipment. After the 4 month grace period, because I did not call to officially close my account, they began charging me again. I had to pay 2 months of bills for services never rendered. I just want to warn everyone of this unfair business practice.

Worst customer service experience of my life! Dude thought he muted me and cussed me out. They will purposefully drop calls. They’ll offer a credit....Then gaslight you when you call to ask why you never received it. In another experience with them I had an outage and they said 6 weeks before they could send someone to fix it…But then also continued to bill me and refused to give credit for the 6 week outage. I’ll happily pay 2-3x as much for another provider. At least I’ll actually have service!

Horrible service. Try to call and it takes forever to talk to someone and then they transfer you a bunch of times and still don’t resolve the issue. Would not recommend. Will not use again. The service also is very intermittent. Price went up without warning and service was worse.

Charged for future billing period after returning equipment and disconnection. No refund issued. Mislead. The bill is of past month despite bills clearly indicating billing period of Feb 2025. Irritating agent. Very rude customer service. Already moved out of apartment and still paying internet for Feb.

Started 1G internet a little over a year ago when we moved to Texas and price jumped from $55/mo to $75/mo after 1 year. I called to verify why and they said they could sign me up to save $20 a month if I paid $25 fee. I thought it was strange but it would save money so I agreed. The next day I found out they signed me up for mobile service which I didn't need. I called to cancel and then the price went up to $85/mo. This company has the WORST customer service I ever encountered and I am a customer service rep. All they try to do is upcharge or sell you unneeded products and the internet service is spotty at best.

This will be the 4th time I have had to call about my bill. Each month it goes up by 10$. The last time I called the retention department and had my bill adjusted the very next billing they changed it again. It's a constant battle to fight the monthly increases that come with no explanations. The latest is my 20$ reduction one month then they add it back the next month as a remaining balance fee. I am currently seeking a new provider and I highly suggest not using Optimum. It's a constant money game with my money!

Optimum had outage in my area last Monday and I did not receive alerts from Optimum. I contacted them by chat on Optimum.net for help, why I didn't have internet and why I didn't receive the alert for outage in my area. The reason of my concern is that, my daughter works at home with the internet and she has to provide evidence for the outage to her employer if she isn't provide evidence she not get paid for the day. They told me they cannot do anything, well Optimum you have to update a new department office for working people at home having issues with the internet provider because the companies not pay if we can't work but they pay us if we have the alerts for outage by writing on email or texts. Thank you.

Horrible horrible service. The service itself we never had a problem with. We had tried for six weeks spending about 2 1/2 hours of our time trying to cancel. I just tried again through the chat after telling her clearly why we’re canceling simply just because AT&T was cheaper. No big deal. She then sent me a credit card Application to fill out and to cancel my service. They have been charging us for the past 6 to 7 weeks with late fees, even though we’ve been trying to cancel, we are still not canceled. We never do business with them again just because of the customer service.

Worst company in the world, stay away from them at all cost! Very very bad customer service and technical support! Called for a tech to fix a issue, the guy said everything is set, and called back same day to make sure, and sure enough the 2nd guy could not find the appointment, had to do it again.

I was with Optimum before. Then I changed my mobile provide to Verizon. Lately I found out there is $54.76 credit (probably caused not stopping monthly payment in time) in my Optimum account. So I contacted Optimum to have the credit sent to my mailing address. The agent informed me that the ONLY way to use the credit is signing up for their service. That means I lost my credit due to this unethical practice.

I recently decided to try Optimum internet again after an unsatisfactory experience in October 2023, hoping for improvement. Unfortunately, the service still did not meet expectations. The internet coverage from their provided Wi-Fi router was insufficient for our needs, and their billing practices were disappointing. During my most recent sign-up, I encountered issues with refunds from a service I had used two years ago. Optimum applied charges from that period without prior notice, and I only became aware of the balance after receiving my first statement. Despite having already paid for an additional month of service, I promptly canceled. This lack of transparency and poor communication has eroded my trust in the company, and I cannot recommend their services.

I had Optimum (full service of internet, tv and phone) for over 13 years. Due to a move, I had to cancel service. When I called to cancel, I was kept on the phone for over an hour. The rep insisted that I transfer my service to someone else or place my account in hold instead of cancelling. I kept stating that I no longer needed the service and simply wished to cancel. The customer service rep, Jordan, was extremely pushy and would not take no for an answer. After going back and forth with this rude rep and being placed on hold multiple times (they probably hoped that I would just give up and hang up), I was finally transferred to Nancy, who again gave me the whole run down of the same exact conversation I had with the prior rep. Even though I clearly stated I wanted to cancel, I was again forced to hear about their options. Calling and speaking to a rep is the only way to cancel service.

I moved. It took 2 hours and two long phone calls to disconnect, where they move the disconnection date to the future. Multiple chats, phone calls, past due notices, more calls and now they want me to write a letter to dispute my balance due they created. I'll wait for the collection notice, then dispute the collection company. One of the worst companies that I have ever dealt with. When a private company is the only utility and no competition they can nail you. Lucikly internet is now becoming thru cell towers in my area so Optimum will be booted.

Optimum is absolutely the worst ISP I have ever dealt with. I have through Ookla registered speeds of up to 250mbs, still, my streaming websites constantly buffer. I mean, come on, Pandora buffers at that download speed. They suck. They must have the worst infrastructure ever. Wait, they bought out Suddenlink. That explains part of it, except that Optimum's parent company is Altice, which, by customer ratings, the worst ISP in the world. As one IT tech said quit complaining to consumer orgs and contact your state (nowadays providing you live in a blue state) and report the bad service to, for me, CPUC. They can be fined and rightly so.

Walked into the Optimum in Eureka, California today. Khabir couldn’t have been a better customer service rep. This was my first time leaving Optimum with a cheerful mood. Khabir (I hope that’s the correct spelling) brought the energy of a good friend and the customer service of a Chick-Fil-A attendant.

Have had Internet with them for a year. Service has been fine except for 1 outage. Internet issue I had was that cable was left on surface of ground & not buried. They sent someone to bury it, but still not buried. Main issue is with addition of Mobile service. Never received phone, called to ascertain reason 5 days ago, ordered svc 2 months ago. Phone delivered to wrong address; now in possession of mobile. Called to cancel mobile svc 1 hour ago. Was advised it has been more than 21 days & told I could cancel but would be charged full price of phone.

Probably the worst experience I’ve ever had in my entire life. Feels like a ginormous scam. I’ve had this service since it was Suddenlink and now that it’s Optimum I have to call every month or so when my so-called promotion runs out and instead of paying $140 I am billed $170. I have to watch my email very closely. Unlike any other provider or bill I have auto drafted. One month it’ll be $140 in the next month it’s 170. What a shame, canceling this garbage today. BEWARE.

I had issues with my internet little over a Month. They sent the same worker there twice nothing was fixed he told me my Internet was fine. I asked for another person to come check it and he found the issue finally. Very Nice worker. He told me to let Optimum know how long I did went without having internet and request to have a credit to my bill. They only gave me $1.50 credit for over a month and the internet still isn't the best.

DO NOT EVEN SPEAK TO THEM ON THE PHONE!!! Optimum is the worse company I’ve ever dealt with. I would have given a 0 if it would let me. I called to get internet service. The customer service rep. on the phone tried to set me up for phone service too. I needed 6 lines and was told since one was still under contract with Verizon I could only connect 5. I told the rep that it would not work for me because I needed 6 lines. Because I had already gave my cc card for the internet they went ahead and took out $101 for ACTIVATION fee for the phones. Then I received a message for activating my phones. I called and explained I would not be going with their service.

Every interaction with Optimum is a nightmare! Hours on the phone trying to get someone who actually knows how to solve a problem. Service tech who installed the wrong equipment, leaving my elderly Mom with no TV for going on 2 weeks. The list goes on and on. How can a company be this bad?

The man on their hotline called me a "**" as I was attempting to cancel my service. I heard him clear as day. Horrible company. They would not even allow me to cancel my service and told me I have to wait a month. How are you going to not allow me to cancel something I don’t want?

I just got my first bill from Optimum Internet company in Terrell Tx. It's $65.00 but when I signed up I was told I was signing up for a promotion the same promotion that is displayed on television $40 a month with a $200 Visa card if you pay your bill on time which is no problem so I called customer service and asked why was my bill $65. The customer service guy that I talked to acted dumb like there was never a promotion or he had no idea what I was talking about so I stated it to him, "Sir it is displayed on television and on the front door of the Optimum companies when you walk into the store." This company lied to me just to bake me into sign with them. They are dishonest. They lie and then act like they don't know what's going on. This company is full of crap and not worth it. Something needs to be done because a person owns a company don't mean you can scam the customers into signing up with you with a lie.

Optimum internet service has been a horrible nightmare, DO NOT USE THEM. The service was so intermittent I spent the last month using my personal hotspot for home internet service for weeks! Then when I tried to cancel my service I waited on the line for over an hour. I decided to hang up and call the number to set up a new account and they answered that line in less than a minute, a shameless scam. Obviously you could use some of the new accounts staff to cover the cancellation line but they made a conscious decision to make it difficult. My wife and I are filing a complaint with the consumer protection agency and Better Business Bureau.

Optimum are a bunch of brainless scammers. One month after trying to charge me an extra $130 on top of my bill for tv equipment they never gave me too. Their support is always lying about the costs (I’m supposed to only be paying $40 a month I’m paying $75+$15) and have no sense of human thought or common sense. Constantly switching up on you. Apparently Frontier doesn’t supply to Bradley and Optimum is probably loving the lack of competition. Easier to scam and lie to people that way. Brand new equipment, they just switched me out for doesn’t work anymore only a week later. Went out same time both today and yesterday only now I can’t reset it. No outages in my area, they just don’t want to give me the services I pay for and want me to pay for services I don’t use. Absolutely inexcusable…

My bill has risen to $367.33. On January 10, I canceled Optimum TV and Landline phone service so I thought after 4 phone calls. Two boxes and remotes were returned on January 13 being it took so long on the phone and by the time we would go the optimum store closed on January 10. After canceling the TV and Phone, I learned I was paying $109 for internet service 100mbps when I could get higher speed for less money. I was paying 14.99 for rental of the modem. I upgraded to 300 mbps speed and was told that they stopped charging for rental modems months ago!! So the upgrade would cost me $50 a month with no rental fee.

A couple months ago I switched to fiber optic Only because Optimum said they're phasing out coaxial and would give me an upgraded package at a lower price. I mean who could resist that? I should have because I'm not too satisfied. This fiber optic remote just Could Not have gone through quality control without them realizing key features were missing; i.e. no return/back button, no clock display on the small box and no PIP option.

Optimum service remains the same but prices continue to increase in significant amounts. This is simply price gouging. This is especially true in areas that have no other decent choice for internet. If given a choice I would not be an Optimum consumer.

I despise all companies that use unreasonable retention tactics. Following 2 widespread outages that lasted 18hrs and 36hrs respectively I decided to move to a new provider in hopes of better reliability. After more than 90 minutes on the phone and speaking to 3 different representatives I am still on hold.

A Technician was working outside of my residence and cut a wire which then caused me to lose all of my services (Cable, Internet. Mobile). The Technician then left before I can get his attention. I called Customer service and was connected to Tech Support (Grace) who was of no help because all she did was schedule an appointment for the following day in the afternoon. Due to this, I now am losing business opportunities and I am frustrated. Optimum needs to work on getting better trained individuals and a real time scheduling section because the Technician that was here should have been able to return and resolve the issues/disruptions he caused. I lost money due to their incompetence.

Talk about bait and switch. Following conversations with Optimum representatives we were given one price for switching to fiber. Bill comes in $ 50 per month higher. Optimum conveniently doesn't have any record of the offer that they made. I would leave in a moment but Optimum is the only game in town where I live.

Expect Optimum to disappoint you. Mediocre service with frequent outages, very bad customer service and outrageous pricing. Do NOT be fooled by the deals they offer as a new customer, I was with optimum for 14 years before finally changing service. To put things in perspective the original package that I got was 119$ a month for TV and internet. They have removed the main channels and now my monthly bill is around 249$ a month for the EXACT SAME SERVICE. Optimum is complete trash and they should dissolve the company. Don’t be a fool, don’t go to optimum.

I pay $160 a month & I think you should get what you pay for, but I don’t. Enough is enough & I will be canceling my service with Optimum tomorrow. I’ve had no service now for a week & customer service does not speak English. 😡

Optimum internet does nothing but give you lies about getting a good rate then after a few months your bill skyrockets. I signed up for a 75$ a month plan and only paid that maybe the first 2 months. I have paid 200$ a month since I’ve been with them the past 3 years. I never got my 200$ Visa Card for signing up. All they do is lie and scam you for your money. I can’t wait until another internet company with a better rate and honest service comes around.

I'm not satisfied with this kind of service. They don’t offer a good service. Every time I call for help, they tell they will transfer me with someone else but they take a long time to answer or sometimes never answer.

Making a phone call with Optimum it took 3 hours and still today, still having issues after talking with 2 representatives that couldn't help or didn't know what they we're doing. When talking with the 2nd Representative as she said switching me to a billing department I lost my patience. I reply I want a manager whose name is Brandon. He helped me & NO I was correct. No charge for channels. I pay $102.00 and I'm disabled but, I knew that this was going to be Long. As of today, January 13th 2025 haven't resolved my ISSUE. YES, I am very Upset w OPTIMUM.

Until recently Optimum was the only provider for broadband in our area. Luckily we now have other options. They have so many problems that I don't know where to start. The most frustrating for me is the random and often price increases. They seem not to have a real pricing policy where you van look up the cost for your options and select what you need. Everyone is priced differently. I have been a customer of them (and their predecessors) for over 34 years now but that is about to come to an end finally. Just the other day I got yet another price increase and 2 days later they dropped 2 of my favorite channels. Normally I would call retention services and request some relief but this time I will just show them the door. Enough is enough!

My husband switched us to Optimum. I detest them. First the billing. It is so bad their own people can’t explain them. I paid close to $600 for Nov and Dec, this week they cut us off, said we owed $2000 plus. Since it isn’t in my name I can’t figure out what they are doing The channels jump around, what is CNN today might be the Weather Channel tomorrow.! Just detest them. The main thing is their billing.

Avoid optimum cable at all costs. Overpriced, poor customer service and they just dropped all network channels. I’m paying over $300 a month for cable and internet and it’s not worth it. They still run TiVo boxes from 1999 in my area. They are turning customers over to Fubo and I don’t see them keeping much business.

How can you take away Channel 11. I am getting ready to delete your **. Your service sucks. Everything about your service is horrible. I have no idea how you stay in business. You're too expensive. You do not look out for your customers!

Altice ruins EVERYTHING it acquires. Makes bad companies they get for cheap even worse. Failing infrastructure, no local support and hire third party technicians that are not trained properly. Will not resolve issues within the plant (network) properly due to cost. I have to deal with this company every day (I am in IT) for clients that do not have any other options. I hate this company. It does deserve to be fined out of existence by local Public Service Commissions. YOU should stop leaving posts HERE and contact YOUR Public Service Commission. They have the power to force Optimum to fix your problems and fine them. There is a reason for 1 * ratings. It is a 1 star company. Don't let them fool you about how much they care. If they did care you would not have to resort to posting complaints.

Optimum takes advantage of elderly people. My father returned boxes. Called and cancelled and you even confirmed port date to Verizon. You sent an email to us from a supervisor who said she resolved it. The email stated that My dad owed nothing, confirmed all boxes were returned and he canceled and they confirmed the port date. Official email from an official optimum supervisor, Yet, you are charging him for services for over a year and won’t stop.

Terrible product. Bait n switch on prices. Cable with them is THE worst. On internet, only T-Mobile is worse. Few options where we live :(. If you can avoid Optimum, do it. I would never deal with them, for anything, if we had other options here.

They aren’t upfront with their fees. They constantly go up with no explanation. They offer new customers half the rate and people like me who have been a customer for years get screwed. Time for a new company. Optimum is not an honest company. I will tell as many people as I can to get them to switch including my business.

There is not a low enough score possible for this cable provider who should be in minus numbers on their reviews. They not only steal millions of subscribers’ money for services that don’t match up to what they claim while lying about the service they can provide, they also don’t give us the channels we signed up for. It’s really sad that the owners of this service haven’t been arrested and charged with the felonies anyone else would that isn’t extremely wealthy from taking so many people’s money. Justice only for the masses I guess, not for the extreme wealthy.

I have been trying to cancel my service with Optimum since the beginning of Nov. 2024. At first they said the port wasn't complete from Frontier. I checked with Frontier and everything was good on their end. I continued to get the runaround saying the same thing at least 3 different times. Finally one lady said it was in the works and should be good. She assured me I wouldn't be billed any more. That was false. I called again here at the beginning of Jan. because I kept getting a notification of a bill due. They said I needed to turn on the equipment. No one had mentioned that previously, so I figured they didn't need the 10yr old equipment.

Optimum has the absolute rudest employees I have ever interacted with. Trying to disconnect my service was like dealing with **. They repeatedly asked me if there was someone at the address that could take over the account. I continued to tell them that I was having to move because my sister had passed away. At one point I said "What part of dead and cremated do you not understand? There is no one to take over this account. I want it canceled. It is in my name. I want this canceled." 53 minutes later they FINALLY canceled my account, but informed me that I had to pay for the entire billing period even though I was only ten days into the billing period. I am always happy to pay for the time I used, but 20 days into the future that I will not be at that address? Don't use Optimum unless you have absolutely no choice.

Let’s start by my loyalty while everyone I know is paying for internet service and streaming for under 100 dollars. I’m paying 350 dollars. A customer that stays and wants to pay their bill and didn’t ask for a monetary credit, also explained the situation happened last month as bill due the 6th and rent on the 1st. Just need the two days for next paycheck. The main reason I stayed was MSG but now… I will leave. I wouldn’t recommend.

I have had this service for over 30 years! Now, my Optimum bill has increased 3 times over the last year, with a total increase of $45/month. I was told it was expiring incentives, but I am getting less stations (and now no MSG). I can't understand why anyone would keep Optimum as they are not reputable and could care less about their customers.

Got offer 500 buyout per line, Verizon never sent me the pay off on my phones so I tried to submit the receipts one day late, the guy said, "Sorry you’re out of luck," call back again 47 days after switching with a different issue; the customer service rep says actually you can submit an appeal, I was like oh great; and you actually have 45 days to do from the time you switch no 30 like they told you before, call the escalation team and they were like, "Nope you ain’t getting any buyout", seems to me they have it set up so people don’t get anything back, if this company seems appealing to you because of the buyout, don’t do it.

This company is corrupt. Where are the government services which are supposed to overview companies like this? The service is terrible. The bills arbitrarily increase substantially for no reason, and you can never reach anyone in customer service for help. Complete ripoff.

There is always a problem with this company. We have had Optimum for as long as I can remember and I don't think we have gone more than a few weeks without an issue. Random disconnects, slow speeds, now no MSG network. There is no reason to have Optimum anymore.

The internet services are o.k. but heaven forbid if you have a billing discrepancy. I normally don't write reviews but I feel compelled to do so in the instance. For 4 months I have been involved in a billing dispute with this company for charging me for services that I do not have. After 4 calls averaging 45 minutes to 2 hours with 2 of the representatives actually stating that they see where I am being billed for non-existent services, they still refuse to adjust my bill. At this point I am just throwing my hands up, pay what I estimate I owe and seek another internet provider. I have found out there is no reasoning with this organization on dispute of charges. This is not the only incident, the first having a lower dollar amount which they refused to adjust. HORRIBLE!

The worst customer service I have ever dealt with. Attempted to cancel my account and the customer service rep advised that I would have to pay for another month of service before I was able to disconnect. A supervisor or manager conveniently was not available to take my call. Equipment is disconnected in my home and being returned to the Optimum store today. Seems fraudulent to me that they can accept equipment leaving, me unable to access service, yet I will be required to pay for these unrendered services. Prior to deciding to disconnect service, I was considering switching to their internet only and cell phone service. Happy I didn't make that mistake!

I decided to cancel Optimum after being charge $130 a month, a price in my opinion extremely pricy for the quality of the internet. After switching to T-Mobile. Optimum blast my phone for a week to try to bring me back with a new plan. The plan was 30 dollars a month plus 3 months of internet free of charges and at the end of the 3 months period some kind of $200 in credit. The deal was too good to be true, so I end up accepting the offer. To my surprise the next month I got a bill of $55. Charging me $35 for the month, plus installation fees and a late pay fee that I already pay when I canceled my old account. In other words, they don't only lie but literally scam me into this amazing offer that was not real. After I call to complaint, they told me that the 3 months of free internet will apply after paying the first month. NONSENSE. Never mentioned before until now. Their ethics are just horrible as a company.

Optimum does not deserve a 1 star... If it was possible I would give them 0 stars!!! They are complete trash and their customer service agents are all useless. Every time you call them about an issue, they transfer you 100 times and after each transfer the customer service agent can't help you, so they keep transferring you to the next agent/department. I have been on the phone with them multiple times for over 50 minutes for the same issues with little to no resolution. Every time I call Optimum about my internet services not working, they disconnect my service and create a new account, but keep billing me for the previous accounts that they disconnected/closed. I am on my 3rd account since 12/17/2024 to 1/4/2025. This is absolutely ridiculous and I am done with Optimum! I don't understand how a company can be this terrible and still be in business.

HORRIBLE, HORRIBLE COMPANY!!!! STAY FAR AWAY FROM THEM IF YOU CAN!!! It was a bad experience from my very first call to set up my service but unfortunately I don't have any choice because they are the only company the new building I'm moving into contracts with.

I’ve been with many versions of the company over the years that is now known as “Optimum". With each iteration, it seems like quality gets spottier and the ability to speak to a customer representative gets more and more taxing. I understand that the rep wants to make sure that it’s working on their end, but trust me honey, I’ve tried the unplug and reset method. If you live in a more rural area speeds are far too up and down for the absurd prices they charge. 100+ dollars for maybe 200 Mgbs on a good day is absurd especially when internet access is an essential service nowadays.

We live in an area that has to use Optimum or you can stream. It has been almost 5 years of lost connections, no service at all after midnight, and constant rebooting. I always have one bar of internet on my phone. Today a tech was supposed to come because now they say the outside cable may be causing the lost signal and after waiting 4 hours, no one has shown up. Can’t stand this company.

I was a Optimum customer for many years. I switched to a different company due to Optimum costs, which are always going up. I went back to Optimum at the end of 2023, was told I was locked into the price they gave me for three years. My cost recently went up and I am being told that even if you are locked in, and costs go up, your bill goes up. Makes no sense. I have had constant problems with my Optimum tv, spent countless hours on the phone trouble shooting with their tech. Who by the way are not very good.

Optimum is the very worst company I have ever dealt with in my life. They increased my bill this month over $25.00. I called about it and let them know I was 75, a senior citizen, and could they help me out. I can't afford over $200.00 a month. Response? "Sorry, that's how we deal with all of our customers.". I explained I went on auto pay so it would help me out but, honest to God, she could care less. Left me hanging. I only have 2 TVs with absolutely no special channels!! Please everyone go elsewhere, I am!

I ordered cable and internet. Sales rep offers mobile. It sounded great and good price. Bad choice! I didn't switch over to Optimum mobile. I was charged. I inquired why. Well I didn't activate because wasn't sure if we were staying with optimum. The cable and Internet were not working. We had called service and they came out twice. The connection wasn't working for some reason. I call optimum and they offer 1st month free and asked we allow them to make it right. So they come out. Finally get the connection. After 3 weeks later. I get a bill for mobile. I explain we didn't activate service. I let them know ow I want to cancel. Then it begins. I cancel mobile and had to pay for service I didn't have. Then I get a bill the following month for over $700. I call. Ask why. They explain because I canceled mobile I was disqualified for the free gift they offer $500. which they explained to me it's not issued until after 60 days. I canceled with 30 days.

I’ve been an Optimum customer for almost 10 years for cable, phone, and internet. I’ve always paid my bills on time and remained with the plan as it was, although my children went off to college and cable wasn’t viewed as frequently and the home phone was only used for fax access. For the new year I decided to cancel cable and phone and keep only one the internet. I called on 12/30 to make the aforementioned changes and was talked into accepting a plan to include more cable, phone, and high speed internet with a savings of $64 dollars this call took 1.5 hours. An appointment was scheduled to switch the modem for 1/2/25. I considered my options and decided to return to my original plan to cancel everything except internet.

Yes I understand others read these but I am warning them to beware! I have had cable the old Optimum beginning and for many years they were great but now expensive for nothing packages. They shut your tv down when they fell and doing your own repair is ridiculous! Especially when you are paying close to 300.00 a month. I finally am letting them go. I have had enough of this. They control my tv shutting down constantly all too much. Optimum you have no comeback to this. You are bad. Sorry!

I have been trying to cancel my tv service for a while, it's hard to understand the person the other side of the line, and they put you to wait for a very long time, so you give up and keep paying for services that you no Long need. Want a piece of advice? Stay way from this company, you're better off!

I have been with Optimum when they were still Suddenlink. I feel like they just changed their name to get away from bad PR. I was supposed to be locked into a lifetime rate for gigabyte internet, but now every billing cycle they try to raise my bill. There are no other high speed ISPs in my area so there are no other options. Right now I am paying over twice the amount they charge a new client for the same service. This is a really bad way to treat customers who have been with your service since before you were even Optimum...

I have been a customer with Optimum for many years, and today, after asking to speak to the rep about fiber optic cable, I was switched to the customer service rep, who had an attitude. He was chewing something while talking to me and then hung up the line.

Alright, I have had this internet provider 4 years now and it has been nothing but a downhill spiral the entire time with them. The only reason that I still have service with them is they are the only cable internet provider in my area. It is entirely unacceptable that I am paying for 1gbps internet and I still get a better streaming service connection from my fpv drone from miles away from me than I do from a fiber optic land internet connection. Not to mention that they keep "upgrading" modems every time I moved and this has led to even more issues because now the new modems aren't even able to prioritize local network data flow properly, nor was customer service at all helpful in resolving the issue until over 10 times reaching out for help, let alone connect to wan without packet loss. If you have any other landline internet provider that is not Optimum I would suggest using them instead, even if it's dsl. It will probably be a more stable connection.

Since we have been with Optimum, we have nothing but internet issues. We are consistently threatened to have to pay for technicians to come out if the issue is on our end. Not once, has this been an issue on our side. I have to call Optimum, at least every other month to have my internet working. I was told that they make their money by renting out modems. We have our own Arris S33 Model. Why can't they keep their end running correctly and stop wasting my time. I have to waste time calling it in to troubleshoot, waste my time on waiting for a technician, and then call again to get credit. We are not being treated as a valued customers. At this point, I should be paid for all the time they take away for my time spent getting my internet to work.

Optimum is by far the worst bottom of the barrel co ever! With frequent price increases, poor outsourced customer service, and a reputation for difficult cancellation processes, now last minute "MSG" networks not available, in other words no sports! Altice is a public company that is screwing their customers. I see them reeling with a slew of problems. Beware & run for the hills.

Consumer BeWARE! I cannot tell you enough how much I regret ever using Optimum. Not only do I regret it, but my entire county does, and it's clearly stated all over the internet. Their service is Horrible. They have kept us hostage for years, and as soon as a competitor comes into town, they make it impossible to cancel. The series of questions is awful and not of their business. I have wasted almost 2 months of billing trying to cancel. Multiple calls and nothing gets done. Do yourself a favor and get anything else. This company is the worst I have ever dealt with...

Optimum does not say what they mean & do what they say. They sign you up for a reasonable rate and then give it 2 or 3 months then comes the SWITCH & BAIT...They will scam you and cover up for the high prices saying they are promotional prices only & good just to get you started, then the agony comes trying to correct, cancel or change something.. BUYER BEWARE!

This company is the WORST in history! Save the headaches and time. You will waste multiple hours talking to agents who transfer you from one person to another with no validation on what information or statements the prior agent told you. No accountability, no history to prove there were errors made on their end. They will change your bill every couple of months and there will be no way to argue because no one has a “recollection” of any prior issues/discussions made on your behalf. This company runs on lies and horrible services!! Don’t sign up with them!

I don’t like them at all. First they charge you more if you don’t sign up for automatic payment, and Second, they upcharge you because of the Device protection fees. I never receive any email, text, call or mail. I just spend about 30 minutes online to talked to agent why I was charging more even though I paid my bills on time each month. So ridiculous!!

Optimum consistently increased rates never updated equipment, many outages. I was glad when another internet service came into our area at better price. Optimum tried to keep me as customer offering bundle of internet/land phone/cell phone for about half what I had been paying previously and with cell phone thrown in and a gift card. This deal was better than Brightsppeed + my cell phone company. Also promised card and new cell phone. I said that I would change back if keep same numbers. Never received card or cell phone. Service man came to install asked if had my new phone -I said no. He said let me give you your new number. I responded I was supposed to keep same numbers. They will tell you anything. I told the guy I was not changing if not keeping same numbers--he said that was fine and he took new equipment and my old modem.

I’ve lowered my bill a while ago by taking some Channels off. They decided to increase my bill stating that my promotion ended. I didn’t get promotion, I decided to have less Channels and now they want me to pay same amount as I’ve paid before with more Channels. Unbelievable. I’ll check my other options after so many years with cable and Optimum.

Horrible experience. I've been dealing with constant ping spikes and disconnects for 2 years. On going issue with Optimum. I've asked multiple times about fiber getting installed since we are still on coaxial connection. On the broadband map it shows my block has fiber connection ran but every time I call they deny it. Why would it be reported on there if there's no fiber connection. Plus bill will go up unless you call retention department. Also Brand reviews email is no help with fixing these issues.

I only give 1 star because I can't give 0!!! Horrible service and customer service! I've had 12 techs And 2 line techs come to my house in a year's period because they never listen to you on the phone!! All new router, modem and new lines from pole to house and into house. Constant internet drops every 5 mins or so, cannot watch any streaming stuff, play online games or do online work!!! Not even half of the mbps I pay for, besides constant internet drops! All they want to do is send a tech to make sure line is secure into modem, even when you tell them it's in their lines and the line tech even said so, but they're so cheap they won't replace their own lines on pole, the line tech even told me they don't want to replace anything!

We have had Optimum for years. We dealt with the crappy service because it was cheap. We got a better deal with Verizon & transferred our service. You pre-pay ahead of time. I reached out to optimum and requested a refund for the two weeks that I did not have service with them because I already transferred to Verizon, but had already paid for. They flat out refused. I opened a ticket, they flat out, refused on that ticket as well. Horrible customer service, you can’t understand the people and they’re rude and then they don’t want to refund you for money that is due to you. Bad business.

I’m a new customer to Optimum Mobile…. I signed up online which was one of the biggest mistakes I’ve ever made…. First of all, I received the wrong phones. When I contacted Optimum, I was told it would be easier to fix this problem if I activated the iPhone 16s and then request an upgrade…. Hesitatingly I activated. When I contacted them after activation and asked what was the next step to get our iPhone 16 Plus, I was then told that it would be 10 or more days that I would be without a phone because they would have to receive and remove the 16’s from my account before issuing the iPhone 16 Plus and was told nothing else could be done…. I called customer service once again with my problem and was told to go to an Optimum store and request they put SIMs cards into our old phones and return the 16s.. I went to the Optimum store thinking this would be an easy fix but boy was I wrong….

I've been with Optimum for over 35 years and suffered the decline of their customer service to the point where on a 1 to 10 with 10 being the best, they are a minus 10 (if that were possible). Whenever I call, always with a billing issue I get transferred from 1 department to another and each is at least a 10 to 15 minute hold waiting and then the issue is never resolved unless I threaten to cancel. In addition, they need to bring the service back to the USA. Optimum, you should be completely ashamed!!!

Optimum is the worst company ever. I called three months ago to try to get my television bill down since they increased the bill by $35.00 a month. They told me there weren’t at that time any promotions going on, told me to call back next month in which I did. They told me the same thing but this lady named Erica told me she could give me a credit of $50 if I opened up this free mobile number on my. I told her I had Verizon and didn’t want a mobile number. She told me that was ok but this was completely free. So I let her open up the mobile number on my Verizon phone.

Horrible customer service. Called to fix issues with my internet signal, ended up having to call every other day for 2 weeks to finally get them to send a new modem. And when they did they shipped it to the wrong address. They will tell you straight up lies just to get you off the phone. Their reps are incompetent. Will be switching to Verizon.

Walter from Optimum installed new fiber-optic equipment. He was on time, friendly, and professional. He explained what he was doing, and was helpful and knowledgeable with any questions I had. Excellent employee.

Avoid at all cost. They don’t like to send technicians. They try to make you troubleshoot the problem by rebooting. In my case it would work for three or four days and go out again. When I tried to cancel they wouldn’t give me the PIN number for transferring my mom's landline to new provider. Each time they wouldn’t assure me the one they just created would work. The new provider warned me they were doing this. Also tried to see me all kinds of packages while I was trying to cancel service because of of their terrible junk internet, tv and phone. My daughter canceled and they called her so much during the day to try and get her back as a customer she had to block them.

This company is a freaking joke seriously, everyone that has dealt with this company deserves compensation. I have been without service this whole week, they sent a tech out today, he installed a new modem, asked me to call to activate modem and they blatantly lied and stated it was an outage even though the tech stated it wasn't. He hooked the old modem back up and it worked but the rep on the phone kept stating it was an outage AND WHERE FORNEY WENT WRONG WAS. MAKING THIS COMPANY THE PRIMARY INTERNET PROVIDER FOR THIS AREA so we are forced to deal with this trashy company. I WOULDN'T SUGGEST ANYONE TO USE THIS COMPANY. Read the reviews, they have 93% that rate them with 1 star.

I was a customer of Optimum for years. Their internet service met my needs for price and performance. A couple of months ago squirrels nibbled on the lines and I started seeing dropped packets when it rained. I contacted support dozens of times, they sent techs out twice and had line workers out multiple times. After weeks of not having reliable internet service I moved to a new ISP. Cancelling took hours. Their automated system hung up on me multiple times when I told it I wanted to cancel.

My worst customer experience ever, and that's really saying something. The tech showed up and said he couldn't connect us with the service promised by the Optimum salesman. The tech apologized profusely and left. I physically went to their store, cancelled the account and returned the equipment. Then they started billing us. I argued with them over the phone for 45 minutes and they refuse to cancel the account! Only alternative is to file a complaint with the public service commission. What is wrong with these people?

If I could rate, the zero stars, I would. I have been forced to have Optimum for over 10 years because my landlord refuses to let me get Verizon FiOS. I have been without Internet since Nov 21st. Customer Service has not helped at all. They’ve sent three technicians out to me. None of them have been able to help.

The cable service is horrible; the sound constantly drops out. The picture pixelates. Service technician says there is nothing they can do about it! We have no alternative in Mammoth Lakes so Optimum doesn’t try to fix their crappy service. They are the absolute worst.

Absolute worst service ever. I’m going on 6 months trying to cancel with them charging me for a service I never wanted. I get 20 calls a day from their collections because I refuse to pay after I have tried so hard to cancel.

Here's a good one. I was told by two different "Customer Service" reps that our local Optimum store didn't have a phone. A company that provides phone service doesn't have a phone. They actually thought I would believe that crap.