Optimum Reviews

Fox Sports AZ, will be back shortly Channel 25. Why would you keep this on. Network no longer exist. Remove it already, it's fake news. You're too cheap to pick up Bally Sports AZ, that took its place. Have no access to Diamondback Games, being stuck with cheap Optimum cable. Will report you if you don't remove it by March 1.

Absolutely the worst customer service. I upgraded to 8GB internet in the Fall of 2023. After a few months, I didn't see the speed benefit vs the cost so I asked to drop the bandwidth to 5 GB which was a better price. I started that process on Dec 1, 2023. Here I am in Feb of 2024 and my bill is still reflecting the 8GB and I am paying the higher cost each month. Despite many calls, many chats, and even a technician coming to visit the house and look at the equipment, no results. All I get from any representative after either an hour of chatting or an hour of waiting for a rep to pick up my call, is that I need to call another number because they can't help me. My solution is simple, one more wrong bill and I close the account and return all equipment. Frontier is in the neighborhood. Hopefully, they are interested in my business.

I have been down for 7 days with no TV and internet as of today with no solution in sight. I run my business out of my house, and they are causing my business to greatly suffer as I cannot run without internet. I also have no TV which is really bad. They sent a tech early in the week who determined the issue was down the line as there is no signal at the pole and another crew would be needed. Today the second tech showed up and did the same thing, said there is no signal after 4 days being down!!!! Today I am furious as they are now telling me to wait another 24-48 hrs. for a call. They won't let me talk to a supervisor so I know they have the right crew coming and when they will be coming???? This company after over 40 years doing business are putting me out of business!!!! They are a complete MESS!!!!

We canceled our service on October 2nd. Did they pro-rate our bill? Nope- changed us ($245) for the entire month of October. This company is criminal. Btw- much happier with Fios- faster wifi and better cable choices.

Can we start with that annoying robot who answers the phone who spends the first 3 minutes repeating your balance and asking if you'd like to make a payment. "Tell us why you are calling". "Change services". "You're calling to report an outage right? My mistake, my mistake my mistake." It's no wonder customers are so agitated by the time they actually reach a human. If they do, that is. When did the East West categories begin? If you call with a technical issue, you get transferred 3 or 4 times, and EACH representative asks you to give them your name, address, phone number, access code. Before you can even explain what issue you are having they are trying to get you to upgrade or sign up for the mobile service. As always, you get a barely English speaking person who talks so fast it's impossible to understand them.

When Optimum acquired Morris Broadband in Hendersonville, NC there was a promise of improved service and new equipment would replace old modems & cable boxes. Three years later, service is still bad and no equipment was replaced. The only thing they did was raise prices and offer less. Recently we moved out of the area in the middle of our billing period. We returned our equipment to the Hendersonville, NC store and waited for our refund. After 3.5 weeks, I called and was told they issued a $7.23 credit. We paid more than $165.00 on 1/1/24 and returned equipment 1/3/24. We were refunded only $7.23 for 17 days of unused service. Truly a rip off Optimum gets away with. I know ATT Fiber was going to the area and only hope they practice more ethical behavior than Optimum. Where is government oversight for such poor business practices?

The experience was an utter disaster. Installer leaves after 90 minutes (and leaves all of the boxes and tons of black cable wire in my driveway) and says WiFi can't be activated for an hour because there is an outage. There was no outage. After 8 calls including many 'dropped' calls by Optimum, I was told my account had been disconnected and I was never sent an email or text alerting me to this. When asked why, the customer service representative (heard this from several of them) said there was a mistake with the address. Huh? A mistake with an address that I have been at for 8 years (and a customer for 31 years with 2 other addresses in town).

Optimum is just the worst wifi cable vision company ever. I guarantee you, you'll hate yourself for getting this. Do not at all cause get optimum. It's slow and they are cheap. Use your test speed with them and trust me it will be horrible. Weather usually makes the internet slow but optimum will be slow regardless of weather. They are horrible. Do not get optimum. Thank me later

I can't wait to get to get away from Optimum. I haven't had television for service for two days this time AFTER I waited 3 days after being out for two days and finally had a first service call, so it will be a week without service most of the time. And just getting through to an actual agent is a nightmare. The automated voice tries to take you through all kinds of irrelevant questions, and it just goes in circles when you try to respond with your problem. And once connected, it must be far away, because the connection with the agents is awful and with the apparent location of the service center it makes voices often indistinguishable. Then you get 6 different answers if you call 6 times about the same problem.

Optimum Cable TV needs to improve their contact technical support. This company needs to allow the customer the respect when they ask for representatives to let them connect! Bryan gets 5 stars from me, he was courteous, respectful, and most of all professional! The problem is that you have to go through all the steps to get to him. I DO NOT LIKE THE RECORDING! The assistance that came to my home to help us also gets 5 stars and I appreciate them beyond words! Thank you.

Optimum will constantly find ways to take your money. Worst company. Outright thieves. They have charged me late fees and reconnect fees when I have auto pay. They will not pay themselves some months and charge me for not paying themselves the next month.

They are short tempered and will not let you finish your sentence before they start talking. When they finish they just hang up the phone most of the time without a solution. The only time you can get some answers is when you ask for a supervisor.

They decided upon themselves to add HBO Max onto my account without my consent. Since I had auto payments I didn't realize the upcharge right away. I called and spoke with one of their reps which said since they could see that I never used it that they would reimburse me the few months. He told me I would see the credit within 2 weeks. I never got the credit! I had to call back and speak with a rep and a supervisor for over an hour for them to keep saying that their employee had misinformed me. You gotta be kidding me. Your own employee is giving out wrong information all of a sudden. Sounds like ** to me!

First and foremost, when I had started with this company I had a deal where I would only pay about $80 for their Internet service. It came to a shock when I realized that my next bill in the bills after would be around $96 instead of the 80 that they were advertising. I am now somehow 90 days behind payment, (maybe 60, but that would’ve been caught up in this month) and no internet. I paid $100 towards my balance in order to return my services. I was then told through the automated system that there needed to be at least another $200 paid before I could have my internet turned back on.

We called Optimum on Dec 27 and were hooked up with a “supervisor” to get our bill lowered. He stated that if we paid $150 that night we would not have to pay January's bill and starting in February the bill would be $134.48 until December 2024. Well on Jan 12 we received a notice that the bill was NOT paid! We have been a customer since 1975! I called and spoke to a person who knew nothing about this and stated he never heard of Telco, which was the company that we dealt with (we found out later). In the meantime my husband called Telco and spoke to the person who made this deal with us! He stated that he never made that deal and that he never got $150 from us! In the meantime Optimum would not honor this deal or credit our account for the $150 we paid! They filed a fraud request and an unauthorized person request. Big deal! And we had to pay the January bill of $191.48. Thanks for nothing Optimum! That’s how they treat 48 year customers!!!!

Optimum keeps raising my rate. I pay almost $100 per month for JUST the internet service. I do not have the option to switch to another provider because they own the lines. Every time I call & complain about my rate and the poor service, they target my video streaming and also send an email that they've just upgraded the service at no extra charge, which is purely bogus! Providers must not be allowed to own infrastructure. I'm forced to move out of my apartment because I just don't want to deal with Optimum. The service is horrible, and we experience continuous interruptions. This is a crooked organization, and New Jersey is allowing this crooked company to get away with tormenting and abusing consumers.

I signed up for Optimum because it was the only internet in the area where I lived and could not get my previous provider. They told me initially I was entitled to an American Express gift that I never got and could not speak with a person when I called several times. Then my connection was poor and they sent a technician who did not fix the problem. Over the next year I experienced dropped connection and cancelled. Terrible service and unhelpful support.

I contacted Optimum Customer service on numerous documented (I have Names, times & dates) to understand the difference between Seasonal & Temporary Holds. I have been a captive customer for over 30 years (I have no other options, based on my location) for Cable/Internet/Phone service. I will be gone for an extended period of time and wanted to be sure that my internet service would support my "Ring" cameras while away. On 1/03/24 at 11am I spoke with Yanique, in Customer Service. I didn't trust her information because it conflicted with previous documented conversations w customer service. Yanique advised that on "temporary hold" I would continue to have basic TV service, limited phone service on 2 lines and Ring supported internet. AND, when I returned and turned the services back on, that all pricing, packages & services would return to the original prices as the day I turned on the hold. THIS WAS AN ABSOLUTE LIE.

So this is crazy, I love Optimum. It took over 20 technicians and 20 years to get the perfect internet. I have a great connection and it stays running flawless. I'm so thankful for it. I went in to pay my bill and get help with my HBO max login and she the lady with glasses behind the desk started blaming me for it not working telling me her son's works...like so mine doesn't how's that help me? I told her about how the app was messed up and I did everything I was told by the tech online who was trying to help me.

Optimum is THE WORST! It takes about 15 minutes just to get a live person on the phone. Their WiFi service is horrendous. I called numerous times to fix this issue. I then bought a new modem and router. Nothing worked. They finally sent over a tech guy (with the threat that I would have to pay for the service call if it was determined it was my equipment. Yeah, thanks Optimum. After decades of faithfully paying my bills on time - that's what you offer?). He couldn't fix it either. He actually put in a new wire leading into the house. Still didn't work. I was paying for 200 mbs of service and was only getting 30mbs. I left for this reason and switched to Verizon Fios to get the WiFi we needed. Soooo much better.

Experiencing immense frustration with the current situation – I'm paying for a service I'm not receiving, and the customer service is abysmal. Promised callbacks go unfulfilled, and supervisors are either unavailable or abruptly end the call when requested. Each call necessitates restarting the entire process, leading to no resolution. The core issue revolves around internet protection; the system claimed it expired, prompting me to renew through their website. However, I was redirected to a different site and charged extra, despite already paying for the service. Although assured my protection was active, the problem persists, and during troubleshooting, the call was abruptly disconnected, forcing me to initiate contact once more. After enduring over 5 hours on the phone, a solution remains elusive.

I was an Optimum customer for ~ 13 years. Service was good but pricey. I recently switched to another internet service provider with faster speeds at less than 50% of Optimum cost. When I called Optimum to cancel service they did everything they could in their bag of tricks to retain me as a customer. The customer service reps are obnoxius and are trained to retain you as a customer at all costs. Fact is, the big providers like Optimum have treated their customers like they had a monopoly, they DID have a monopoly. Not anymore! Plenty of lower cost options out there now. Don't go with Optimum. Waste of money and frustrating customer service.

I emailed the email address provided by the company in the response to my review. Happy to say they resolved my issue and I received the refund.

Optimum had an internet special online for $25 per month. My daughter signed up for it and referred me to optimum. The rep called me within a few hours after she signed up and we started the process for me to sign up assuming it was $25 a month. When I asked the salesman how much my bill was going to be he said $35 a month and I asked him what that was for and he said it was for 300 Mbps. So in a few days I received the Altice box and try to hook it up per the instructions, but it didn't work. So I called optimum and told them what was going on and they tried to help me hook it up with no luck. They set me up for an appointment to have a tech come out and connected outside.

I moved out of my home 3 months ago. I cancelled service and returned all the equipment. A month later I was charged for the equipment that I had returned. After speaking to customer service they said I would be reimbursed in another month. Two months after moving, instead of seeing a credit, I see that I have received my recurring monthly service fee reinstated. I called to correct this and no one would help me because they would only help me with a 4 digit access code that I do not have. So, until I can produce this code, they can make mistakes in the billing and not correct them. They said they only could correct it if I go into an Optimum store. I don’t live in NY anymore. That is a lot to ask, considering that they made the mistake. This seems very unfair. I will have to get my credit card company involved to stop payments. If I could rate them with a negative number I would.

I just got off a phone to customer service. Her name was Regina. She was rude and saying I was wrong multiple times. I am currently on ACP program. Was supposed to have discounted internet twice. It was not discounted so I finally called. They said they fixed it. The next bill was even higher so today I called. Talked to Regina and two others. One said that I was on the ACP program and it should be discount this. Another lady named Regina tell me I'm not on the ACP program and said I was never yet I proof that I am out of program. She was very rude. This has become the worst internet.

The quality and service of the internet quickly deteriorated after only 2-3 months. I have cancelled my TV and I was given credit however at my next bill this wasn't applied and I got charged full amount. Unfortunately customer service is extremely poor and taking long time on chat. It seems that notes left in account are very poor as each customer service person starts having no clue and telling you very different things. My charges went up with no reason and when asked she said the prices went up for 'TV' but I said I have no TV only internet, then she said 'the charges went up '...how come customers are not notified?

I was with Optimum for about a year. I had called yesterday, Friday December 15th, 2023 in regards to having a technician reinstall the internet connection at my residence. When I called to make the appointment, I spoke with a representative by the name of “Amelia". She hung up the phone on me 3 times. I called back and asked to speak with a supervisor. The representative I got, named “Tristan”, claimed he was the man in charge. He assured me my complaint was filed and when I asked for a company email to follow up with something in writing, he told me to “Google it”. Then proceeded to laugh at me.

Due to mistakes with my bill, I have spent over a dozen hours on phone. Supervisor said he would not explain bill, because it had been explained before. And that I was wasting both our time. Minus stars

So after shutting my service for no reason they tell me a tech is coming Tuesday. Wednesday morning 9am two techs show. Tell me all work is to be done on outside of the house. I say, "Great." 20 minutes later I look outside the truck is gone. They didn't even tell me why they can't fix my problem. Three days now no service.

Optimum has been to my home several times in the last couple years. On each occasion I have shared with the employees how their facilities do not meet required construction standards for California, each time giving more detail. The last crew that was sent out to correct the installation problem did not have proper materials and ran an orange underground conduit up the pole to install the cables in. This conduit does not have the required electrical insulation, UV resistance or crush resistance. Optimum has not replied to requests to do it correctly with approved materials. Today I have sent a complaint to the California Public Utilities Commission. I encourage others to do the same with their issues. Complaints can go to www.CPUC.CA.Gov.

1 Star rating is far too high, I would give them 0 stars if possible. I am extremely dissatisfied with my experience with Optimum Internet. The only reason I chose this company is because it was the only thing available in the area at the time. To be fair, I saw the reviews were bad, but had limited options. Believe all the negative reviews you see, this company is a complete disappointment.

In September 2023, Optimum Engineer contacted me, suggesting a router change at no cost, promising improved service. After the switch, I began receiving calls claiming my account was overdue, despite timely monthly payments. Upon investigation, I discovered Optimum had two accounts for my address with different routers. They insisted I pay $160 for the old router, attributing the issue to the engineer's failure to close the old account. Despite arguing, I reluctantly paid $40. At the end they credited $20, stating I owed the remaining $20. It's baffling how a company can bill one person twice for the same address, especially due to their engineer's mistake. A frustrating experience indeed.

I was tired of using the other internet provider in our area so I thought I would try out Optimum. It was simple to sign up online and get an appointment for my equipment to be installed. Appointment day came and he said our house wasn't wired for Optimum so he would have to put in a service request for another tech to come out. 2 weeks later I called and asked them to just cancel the whole thing since evidently they had forgotten about installing it at my house. I was talked into keeping them, just let them come out at the end of the week to install it and I would be happier than ever. The tech came out to install it at the end of the day (after 5 pm). He was grumpy, he left the wires all over my attic and didn't install all of the equipment I had ordered. He left saying it would be easy for me to do it myself. He said they would come by later that week to bury the cabling outside. This was early July at this point.

Optimum owes me a refund for 99.49. It was outsourced to another company who supposedly sent a prepaid Mastercard which I never received. Now I am supposed to wait from 45-90 days while this company investigates however, my refund is due from Optimum. I guess when you are no longer a customer. They just do not care. It is less than 100. They could certainly mail me a check, after being a customer for 30 plus years.

Optimum sets a new standard for terrible Customer Service. They have a number of arbitrary rules to make it difficult for the Customer. Apparently different departments are blocked from certain information in order to maximize charges to the Customer. Phone service only gives an option to make a payment. None for a billing dispute for instance but you can get through eventually if you keep repeating, "Agent." Chat services are virtually worthless because they are limited by arbitrary rules on what they can and can not do. Chat Agents are not allowed to email a Customer for example.

When I purchased a new phone for my wife we couldn’t get her emails on her cell phone only on her iPad, calling up Optimum service many times they Said it’s not possible, a year later I stopped at a Optimum kiosk in the Smith Haven Mall, the Lady straightened out the problem and my wife’s cell phone is getting all the emails but not her iPad anymore, I called Optimum service, over an hour and talking to their supervisor I was told that the iPad was NG and call Apple?

Spent 30+ min trying to cancel Optimum Internet. Homes in multiple locals. Optimum by far the most disappointing service ever. Major ordeal to cancel. Heed others advice and stay away from this provider.

Updated on 11/12/2023: They did not respond to my reply and I still can't play NBA 2k because they dont give enough internet to have fun or play. Smh. They crooks. Everyone should sue. They steal from NY to CT. Probably other states also. Smh.

I had the worst internet service so decided to switch to a different company. I returned my equipment to one of the stores and the same day verified with someone on the phone that the equipment was returned. A few months later they called saying they did not have any record of the equipment being returned and asked for $69. I asked them to go back to the recording on the day that the equipment was returned and they refused to saying they don't have access. Now 1 yr later they are changing the story and are saying they are not billing me for the equipment. I didn't pay my last month's bill (I canceled in April). They are billing for June. When trying to call in you can't get anyone on the phone to help. It takes hours to get someone actually on the phone. Will NEVER use this company again.

My TV showed a code indicating channel should appear shortly. Never did. A day later I got on a chat with a Luis (after waiting 27 minutes) and Luis said he would fix it. He left the chat to fix it but he was obviously helping others. He came back with a ‘You still here?’ response and after 34 minutes of coming and going ‘to fix my problem’ he finally said I needed to talk to a tech. So why was I not talking to a tech to begin with? I took my non-working NEW equipment back to the store and I was charged a full month despite the fact my cable never worked! These people are crooks and the responses given to complaints you see on this forum are cut and paste PR releases!

Unfortunately Optimum is the only high speed internet in my area. I've been using them for years and it's always been a hassle. They entice new subscribers with low temporarily discounted fees, then steadily raise them without notice or even acknowledgment that they have done so. The charges can rise to outrageous amounts. It's time consuming and difficult to get them on the phone. Chat is only with a bot and their website hides pricing from their existing customers. Even when existing customers are eligible for a discount they can be refused. This month my bill went up $15. There was no prior notice, no acknowledgment that it had occurred or change in service. My experience over the years has been that they will continue to raise the charge until you call and complain. They make this very time consuming with long waits. If you have another option for home internet I would seriously consider it.

I wish I had read the comments before opening an account with them. They had an offer of $60 a month for a year and month after month the price started to double without them sending anything. Now I pay about $150 every month for an Internet gate, and be careful they withdraw them at the beginning of the month and a half so that no one notices. I was always wasting my time not communicating with them or knowing what was happening. I do not suggest anyone to deal with them ever.

For a condo that we spend at most 10 weeks in throughout the year, I am paying 260 dollars a month for basic internet and cable. I keep calling to see if I can reduce the cost, all I get is the same price called 'promotion'. Very fishy business.

They very expensive and rude. They never give extension due to highly bad circumstances. They threatened to kill me in theft. Said they could give me an extension but they not going to because I’m a **. The lady and supervisor said.

If I could give negative stars I would. We have been fighting with Optimum for 3 weeks now to get someone to come install internet to our home. First appt was Oct 11th, the tech said he didn’t bring the right equipment and rescheduled for oct 14th. Oct 14th, tech comes and still didn’t bring the right equipment so we are now rescheduled for oct 21st. Oct 21st comes, and the tech calls me to let me know that they’re 10 mins away.. Over an hour goes by, so I give the tech a call and text. The tech read my message and didn’t reply (he has an iphone and read receipts are on).. I called three times and no answer.

On Thursday October 19th, 2023 in the early morning I woke up to not having internet, TV and my optimum.net email account was gone. I waited for 8 am and called Optimum and after staying with them on the phone for over 30 min I learned that someone disconnected my account because they established their own account under my home address. Later the same day I made another call and stayed with them on the phone. Got over an hour, nothing was fixed.

I spoke to an individual on Saturday 10/14/23 asking for an extension to Thursday 10/19/23 to prevent an interruption. He put me on hold multiple times after saying he was seeing what he can do. He came back and said he was able to get me an extension to 10/30/23. I was thrilled and confirmed that my service would not be interrupted and asked if it was for the whole amount (I had a past due and a current due) or just the past due and he said it would not be interrupted and that just the past due would be due on 10/30/23 but that the remaining would be due the following week. I asked for his operator number which he told me he couldn't give me but did give me a confirmation number and said it would all be documented in my account. Today, 10/17/23 I received a text message saying my service was going to be interrupted.

Always an outlet in Lampasas, TX. It has become now a weekly outlets. It is terrible!!!! Please let actions speak better than your advertisement. The service at max time is very slow, all I watch is buffering. The service Sucks!!!

We've had ongoing issues with Optimum for several months now. At times multiple monthly internet outages that will last 4-12 hours. Ongoing packet loss for months which they will sometimes acknowledge and other times deny. They have unreliable service, and customer service. I have reached out to them several times to resolve these issues and I will receive different answers from different customer service representatives. Example from last Tuesday's outage The first CSR said "It's not a node issue" and then the next CSR a few hours later said "Hopefully it will resolve with the node repair." They won't EVER give you an estimated time for a fix. They remain vague and often give everyone the same canned responses but don't actually "help" you with anything.

When I first signed up for service with Optimum they had sent a flyer in the mail about $5 per month service for mobile service for 1 year and get a free phone as well. I called to find out the catch because it sounded too good to be true. After speaking with someone he assured me there was no catch, all I had to do was keep service with them for 1 year and I would get a free phone and charged only $5 per month per line. So I went with it, the bill was $5 but a charge of $11 per phone plus all kinds of other charges. It was around $36 for two phone lines monthly.

I was suddenly disconnected and when I called they told me that someone else is under my address when no one lives here. They told me that they would look further into it and call my landlord which they said didn’t answer. I call my landlord right after and they said they never received any call or email from this provider (Also they answered right away). It’s very frustrating because I also have to pay temporary internet because I need it for other work. I asked for my money back and compensation for the inconvenience and they don’t want to cooperate on either. They just don’t want to help, so I don’t recommend this service to anyone. If you can stay away it will avoid you so many problems and headaches. And on top of that I was offered a $200 for purchasing a new plan as a new customer, and never even received that either.

Optimum has the WORST customer service. This is exactly why I cancelled their service. Then we purchased property that has 4 Optimum poles. One is laying on the ground and 2 ready to fall. Calling since March to remove the poles and nothing but runaround!

Lost ESPN and several other channels for several hours. Had to wait half hour on the phone, spent 1 hour out of my day to get an update code, so I could watch ESPN. No credit. Tried talking to supervisor, and they wouldn't connect me to one.

Never will I use Optimum cable services again, even if they change the name. A neighbor opened an account with a different name, however, Optimum got the apartments confused and continue disconnecting my services. When I call, they tell me my services are disconnected when, in fact, my services are turned on. It's been so frustrating working with them during the 17 years that I was a customer, and even more frustrating trying to disconnect my services. They are giving me the run-around, passing the call from one department to the next and not allowing me to disconnect my services. This should be illegal and that's why I'm filing a complaint in hopes that others will not have to endure the unprofessional, bad customer service and emotional stress I've had to endure with Optimum Cable Services. This is the absolute worst provider EVER!

I've had to use Optimum since 2021 when I moved to north NJ. Because there is no competition, they can do whatever they want, and my internet fees have been steadily rising. I use my own modem/router to save on costs. When I moved to central NJ, it's still Optimum, and I told them on the phone multiple times that I had my own modem/router. When the tech arrived, my modem/router was literally out on the carpet, I just hadn't had time to plug it in and call Optimum yet. Instead, he says that I'm not allowed to use it, he installs his own product. I ask him twice - "Why can't I use my own modem (you just can't), do I need to pay for this device (no), and if I move in the future do I need to return this device (no)." I tipped him $20 for being a liar. I get my bill a week later, and it shows "Gateway" for $12. I spend 30 min on a chat to find out that Gateway is a modem. I ask repeatedly if this is a 1x fee or recurrent - they do not answer.

Optimum is by far the worst internet provider I have ever had to deal with. Their internet connection is slow and outages are a near-daily occurrence. And because they have a monopoly in my area they aren't bothered to improve their service and don't care about their customers. I used to play online games with my friends until recently but now I can't due to Optimum's garbage internet making any form of online play impossible. I honestly don't know why I bother paying for Internet because it never works. DO NOT SUBSCRIBE TO OPTIMUM IF YOU HAVE ANOTHER OPTION. They are by far the worst internet provider on the market. Go elsewhere if you can.

The sales rep offered 1-month free trial and one-month free service as well as gift cards. None of these offers ever happened. I called several times to air my frustrations and each time the customer service rep said that they would escalate to a supervisor and never got any calls. In addition, the product is pretty bad. The system constantly reboots for updates of course when you're in the middle of watching a movie. This company was great under previous ownership and it is horrible now. Don't fall for false promises.

I was having a problem with my service. After numerous calls and about 6 tech they couldn't fix the problem until I made a big issue over it . Finally got a supervisor here to tell me the same thing I been telling their tech that it's an outside problem. After over a month with horrible service they fixed it. Now they are trying to charge me for a service visit that never came. I called to get that fixed and they refuse to take steps to fix the problem. They keep claiming they gave me a credit for the Visit that never happened and trying to force me to pay that service.

Very disappointed with customer service. Due to the timing of my move, I happened to cancel my service on the first day of my next billing cycle (Sept 5). I was asked to return my equipment as soon as possible. Per company policy, I have to pay the entire billing cycle (Sept 5 - Oct 5), even though I had to return the equipment. At no point was this policy made clear to me during the cancellation process. At no point has a customer service agent or supervisor even attempted to make it right when I have expressed frustration with the policy and how illogical and unfair it is to me as a consumer. I was told, "This is our policy and I have no authority to override it," rather than attempting to find a way to ensure customer satisfaction and repeat business.

When Optimum bought out Suddenlink in our area I was ecstatic. Never in my life had I had so many preventable, ridiculous problems with a company before Suddenlink. In the place I live, I can only use the service of the company the landlord approves. This is the only one. I didn't think any company could be worse. Optimum is now in the running. Some worker in the company removed my phone number from my account & placed it on a list with other numbers and sold it to someone else. Those people activated it. All this was completely unauthorized. I pay my bill every month and I'm not late. They mentioned nothing about this to me although my bill was slightly lower for the past 2 payments. I tried to check the itemized charges to see if this was a customer appreciation discount from optimum after the merger because I've been with this company about 10 years. However, it's impossible to get to the itemized charges using their new app.

Back in July of 2023 I was talked into switching my internet package to the 1GB plan with the promise of paying only $50/month for 12 months. My first bill was $128. When I called to find out why I was told I am being charged for my old internet plan as well as the new one. Whoever I spoke to in billing said they would remove the old plan and credit my account $41.98 which would be applied to the next bill (September) and that bill would total $8. September rolls around, I get a bill notification, open it up and it's $90 due 10/11/23. I call billing again, the old internet plan is still on the bill along with the new one. He removes the old plan, tells me the next bill would be $8 but that I still had to pay the $90 currently due. I ask for retention so I can cancel my services altogether, the man states that he will transfer me to retention but he was going to delete his notes concerning our call first.

On August 19th 2023. Optimum billing department. Billing department. ACH drafted 474.23 From my checking account. Which cleared and was shown on this statement. Still, to this day, though the month fails to credit funds to my account. That expects me to repay it again.

The absolute WORST company in existence. Service is horrible and customer service is even worse. Good luck EVER contacting a live person. Rebooting the router is the universal answer to all issues. It is my sincere desire that this company goes under. Can not wait for the day we have an alternative.

So we scheduled an upgrade to fiber optic Wi-Fi. The tech came out 15 min before our appt ended (we had 2-5pm) and removed the old equipment, installed new and said they can’t turn it on yet. I said WHAT? Tech said there’s a problem and he left. Called Optimum and was told it’ll take up to 3 days to fix. I explain we work from home and the financial losses could exceed tens of thousands of dollars. Optimum’s reply, "I’m sorry about that." Now they won’t put the old equipment back. They think we need them and must use them. Nope, called another service, install tomorrow. Don’t use optimum. Not if your life depended on it.

I have service at my current address. I am moving in 2 weeks so I called Optimum yesterday to set up a new internet and TV package in my new place for 2 weeks from now. The sales rep took it upon herself (I did not ask or tell her to disconnect my current service) to disconnect my current package today so I have no internet. I spent 2 hours on the phone, explained what happened EIGHT times after being hung up on after the first 40 minute call and transferred from person to person. They initially told me I'd have to pay $100 to reconnect, I told them I won't because this was the rep's fault.

Called Optimum Cable Co 8am today September 6/23 for a service issue. I made an appointment for 9/6/23 for a evening appointment, was not told until after 3pm that the appointment was reschedule until the following day between 5 and 8pm. Seriously like I’m not going to have to pay my cable bill for the ** up non working service. Why no one out there doesn’t do something about this company? We humans pay for ** up services. Is this not the USA? ARE WE A THIRD WORLD COUNTRY? SO NOW I'M PAYING FOR NO TELEVISION SERVICE

Have had intermittent internet since I moved in. 5 technical visits later it is not resolved. Also every time you call customer service you have to wait 8 minutes while the automated system resets your internet gateway before you can speak with a person. There is so much wasted time dealing with this company. Fiber is also still unavailable in our area despite lots of advertising around it. Cable monopolies need to go!

The internet it so slow and they give you no help besides send you from one call to another and they take hours to answer. I highly don’t recommend this service. I had multiple problems with this company.

I've been attempting to upgrade my internet speed for a few days now, and have been subjected to the proverbial run around. I started this process online and thought everything had been accepted and would be implemented without any issues. Wrong! I received an email the next morning from the e-commerce department (whatever that is) telling me the upgrade couldn't be completed until I called them. I called and was unable to speak to the person who sent the email. Another representative I spoke with couldn't answer my questions and said they'd call me back in a bit. I never heard from them again.

We started to rent a new house with an existing Optimum connection via a cable modem. It was supposed to be really simple! Send out a new cable model and router as the current one was old, and leave the current one in place until the new one arrives. Simple... Instead what happens is some guy rocks up at 8:30 PM slams a ladder on the side of the house, drops a 40 ft unwanted fiber line from the roof and says it's for later, and leaves. Next day the working internet is shut off (2 days ago) and technical support nor sales have a clue what to do... They don't know what to do with the unwanted fiber cable nor how to turn back on the working cable modem.

Immediately after switching to Altice we started having issues - have called several times to no avail!!! We have gotten new boxes, rebooted our system, had representatives do what they needed on their end and still it is not working - continuously buffers and today no internet all day. We called again only to be told they can send someone out on Tuesday!!! Awful. Not acceptable!!! Still on hold for over one hour waiting for a supervisor to get out of a meeting!!!!

We signed up for Optimum (which was Suddenlink at the time). July 25, 2022. Our quoted price was $44.99. Since then it has gone up to $74.20. I cannot get into my account online as my information with Suddenlink apparently did not transfer over when Optimum took over or changed the name or whatever the heck they did. I do not understand the people when I call for help because of the heavy accents. I keep praying Verizon or another provider start servicing this area because I will change in a heartbeat.

It has been years since my family and I have been subscribers to Optimum's services and the only reason that we are still with the company is because Fios along with many others are not in our area. Believe me, I have searched. We have been plagued with an ongoing issue for many years of internet working for an hour at most, only to cut out for an unpredictable amount of time. This can range from minutes to hours without internet. It is absolutely unreliable. Once a year we have a technician come out to our home around some arbitrary, obscure very inconvenient time slot that Optimum provides us with. So then replace the router or modem... then the service will function properly for about a month to only come crashing down with a halt of problems.

Our internet went out after a storm. It took forever to be able to talk to someone. They tell us there are no outages- however - everyone in the neighborhood with Optimum service has no internet. We are all in a chat group together and some tell us that their Optimum rep said there is an out. Other reps said there isn’t and to go get a new modem. So the whole neighborhood needs a new modem? I don’t think so. They have no idea what they are doing.

Cablevision is charging customers for technicians visits who never show up and you'll have to set up everything yourself with your own equipment. There's an escalation team there where a person by name Jennifer works who refused to provide her complete name or employee ID as soon as she was informed that the customer will be submitting a complaint outside of the company as she apparently doesn't want to be identified whom specifically this complaint is going against. She is unable to get any technical issues resolved but was trying to sell another modem and charge a customer a rental fee on a monthly basis instead, although a modem was provided by Cablevision when the account was established during a previous subscription with the company (there was one back in 2005 and another new subscription in 2020 when there was EBB/ACP/Lifeline provided by US government to certain households which Jennifer is not even aware of).

Updated on 09/12/2023: This is a follow up of my first review on Optimum. After returning the modem almost a month ago, the modem that I did NOT ask to be sent to me, I still got a bill statement on overdue payment and a notification of disconnection!!! This means to say that whoever is responsible to update information on complaints and whatever changes made on an account is incompetent and inept. So, I called again and it was a nice agent responded to my call. Again, apologizing and promising to cancel the alleged account. She was the 9th agent that I talked to since the problem began in July. I was told that this has been a problem because sales people are going ahead with the sale even without permission because THEY GET A COMMISSION! This is STEALING! And Optimum is NOT solving the problem because I am not the first case. It is rampantly happening. :-( If I could give a zero, I would.

It has been three years at least since we have had decent Wi-Fi and cable in this house! There have been at least 5 to 7 people working on my house over the three years and each one of them says the same thing is wrong! They recently put in fiber optic, which sucked, and I still had to put boosters in that I had to purchase and customer service told me they would not work, but the technician told me they do work and install them! I asked for management to contact me to set up an appointment to come to my home, no one ever get in touch with me!! This company reminds me of the Wizard of Oz, management is always hiding behind a curtain, and never wants to show their face and be responsible for the shit job The company does!! If they did, the right thing, I would give them a good review!!

Unfortunately, this is the downside of having a monopoly in any given area where a company is the only one offering high speed internet. We recently attempted to upgrade our service to Fiber optic high speed internet on Aug 10 2023. The technician showed up early and told me I’d be without service for a half hour. Needless to say, they basically shut my business down for the entire day and they have no fix and no one who actually cares enough to place any urgency on getting me up and running. I have over 4 hours of hold time and at least a half dozen different so called customer service reps all coming up with their own version of why it won’t work. All I want is my old service back and that has proven to be nearly impossible.

We have their cable (no competition). Keeps freezing and cutting out. We tried their internet, slow, unreliable, down a lot. Customer service and technical support are non existent. They are uninformed, rude and never solve anything. I thought they were bad as Suddenlink but actually much worse now.

How hard should it be to order internet service? Customer service is disorganized. I was quoted multiple prices for the same service, on the same call before I was disconnected. This repeated on multiple ordering attempts.

I have had issues with my service for a year. Optimum is the only cable and internet provider in my area colts neck NJ. For the last year I’ve called dozens of times with issues with my service. Until recently when it completely stopped working. I have had intermittent internet and 0 cable for weeks. This has caused me major problems with my business. I cannot work. I have no tv because my internet is not working. I have no alarm, no security cameras, no TV, cell phone bills in the hundreds of dollars because no Wi-Fi in the house.

I used to have credit card auto pay ($95 a month for internet service). Never had issues. Then my card expired. And I didn't aware till 6/7/23. I received the letter. Said I owe $193. Because I didn't paid June's bill. So I called the customer service and gave them my debit card number to pay it. On 7/10. I received the bill again, now the amount I owed is $213. So I called the customer service again. They kept tell me that my bank was charged $193, but they refund $193 to bank and my bank account is frozen. And charge me $40 refund fee. But I checked my bank account, I never got the refund and my account wasn't freeze. Then my Optimum account showed I paid $213 (wasn't my card number) and a week later, they refund the $213 to the card owner and charge me another $40 refund fee. And 7/3 they charge someone's card for $407 and refund the $407 on 7/10, and charged me $40 refund fee again.

I ordered an internet box on the first week of March 2023. I received the equipment on March 8 and couldn’t get it connect through the self-install directions. I called Optimum and they stated that someone would be out to make sure everything was installed correctly. Okay, no problem. Someone shows up a day or two later and he states that it was an outside wiring issue and that he couldn’t fix it so he escalated the problem to a higher level. Here it is July 21st, and still don’t have any service. I have called everyone I possibly can and all I ever get told is that the issue will be escalated or that someone will be out within 24-72 hours on several occasions.

On May 2, 2023 I paid $265.00 to Optimum to install cable/tv in my home. According to optimum the money shows up but it does not state what was it used to pay. I feel the optimum representative stole.

Updated on 07/14/2023: I made a complaint on this website about Optimum. I was given an email to send my complaint to. That email address is not valid. I tried sending an email to the address given and it is not a valid email address. Please help me. Thanks.

I turned in all of my equipment on 7/11/23 and canceled my service. The next day I got an email saying they will discontinue my service at the end of my service period on 8/7/23. I called but no help.

I canceled Optimum Rx 0n 5/11/23 They continued to send Prescription request to my Drs. On 6/1/23 I called and was told to ignore the messages about processing my meds. They continued sending renewal requests to my physicians until they finally got prescription renewals for all my meds. Now I am charged by Optimum for $429 co insurance for 8 inhalers that I would normally only use 2 to 3 refills per year. Now I get a message that I am $200 from going on the Medicare gap and will have to pay 25% co insurance. They billed medicare $750 each for 8 inhalers. Their web page is full of traps. You can spend hours on the phone with them and get no help. Confusing explanations, passed on to someone else who contradicts the last guy. I would give this outfit 0 stars. They are rip off artists who prey upon the elderly.

I canceled my service with Optimum on the 19th of June and turned in all equipment. My billing cycle ended on the 29th. I was assured I would get a prorated refund for the 10 remaining days. They never gave me a refund and tried to bill me for the next cycle.

Optimum has fraudulent billing practices and predatory billing increases for no reason. Consumer beware. They will keep your cc on file even after you discontinue service. It’s super slow internet. They advertise you’re getting one speed but you’re really a 1/10th of the actual speed. Then when you try to leave them, they talk you out of it with all kinds of lies and deceit. They make promises and don’t keep them just to keep charging you. Everybody is leaving their internet service. They haven’t figured out why. Do not use them if you don’t have to.

This company rebranded last year, but their service is still just as bad. I'm actually using the mobile Hotspot on my phone for this review, because I HAVE NO HOME INTERNET. Since the outage was >15 minutes, I did call tech support this time (usually I wait at least that long for it to come back on, since it goes out so much.) They tried to tell me I was wrong, everything is fine in my area. DON'T ever try to call their tech support, they are clueless about the product. In fact, the online tech support is about as good as their physical storefronts - which is nil.

I work from home and have had extremely slow internet access. I pay for 1Gig speed and have been getting 39Mbps on average for the past 5 days. After working online thru CHAT with their support team they determined it was necessary to send someone to my home to resolve the issue. An appointment "window" was scheduled from 11:00 - 2:00. At 11:44am while I was on the phone, I received a call from an 800 number. I didn't answer it nor did they leave a voicemail but after my call I decided to call the number back. It was Optimum. Using their voice response system I again confirmed I was home and expecting a service tech. I logged into my Optimum portal at 1:17pm to chat with "Patricia" who said the appointment was confirmed and someone would be there.

If I could leave zero stars I would. This company is garbage from service all the way to customer service. Optimum bought our local internet company, When they bought them out they sent a letter stating we would get the same great service. We have a large household and during Covid we paid for the maximum plan which was 1GB. Once Optimum took over we were constantly lagging, getting booted offline. Every time I would call they would tell me everything was fine. I would argue it wasn't and they would send a tech out, and every time there was something wrong with it. The first tech was extremely rude and condescending. Every time he would ask a question and I gave an answer she would either scoff or roll his eyes clearly indicating I was wasting his time.

I have been using Optimum as my internet service provider for over 5 years. Currently, my internet has been completely down for approximately two weeks. 1 week ago, a technician came to investigate - and he was unhelpful. He failed to diagnose the problem, and claimed it needed a specialized technician. He said someone would call me back to arrange that specialized appointment within 24-48 hours. That never happened. After 3 days of waiting, I have called Optimum everyday since, and still am unclear on when a specialized technician can come assess the building’s cable box wiring. At first, they said it would not be possible for up to 14 days.

Poor internet connectivity during the day, but better around midnight or later. Canceling service is much more difficult than paying your bill. Before calling customer service.. understand that if Anything goes wrong, it's your fault. The company's policies/rules are rigid and gladly enforced.

I have made 3 phone calls to get my service canceled and the people on the phone literally refuse to cancel your service. I had to scream and the guy to tell him to cancel it to get it canceled. I hate to be that way, but it’s ridiculous that they refuse to cancel you. Do better!! I’ll never return for that reason.

TV always in and out…internet, out and on and out. Optimum has bad customer service. Worst company in the 21st century. Our cable has been out 5 times this month alone. They are obviously incompetent. Do not use them.

I think it must be their standard business practice to try to cheat their customers and hope you don't catch it. It happened twice. Once to my mother, and once to me. One time is mistake, two times is a pattern. My mother was paying $60+ for 20MB/s internet. No, I didn't forget a zero in the speed. It was fixed only after it was called out. Now they tried to charge me even more after I dropped my speed in half. Plus, they tried to charge me a modem fee for equipment I bought myself online.

Horrible service. Always cutting off with no explanation. You pay your bill on time but you can't get service. Don't waste your money. Please fix this problem or get all them fake, lies, off t.v. about better service. This is not true.

WAS OFFERED A PROMOTION FOR A SLIGHT FASTER SERVICE WHICH WAS NOT NEEDED, still did it because I work from home, only for technician to mess up the job and have me spend 2 days (with additional 24-48hr wait for reinstallment) on customer service trying to get my internet back. Eventually after several hours with different reps refusing to connect me to a Supervisors and Supervisors transferring me, I find out from one of the Supervisors that my account was disconnected and had to be reinstated. I lost 2 days of work and possibly an additional 4 more days. UNACCEPTABLE FROM A HUGE COMPANY.

Optimum is the worst service provider I have ever seen. My internet very frequently cuts out in the middle of me doing very important work leaving me to have to do tasks several times. They refuse to fix the issue or even diagnose the issue, all they do when they come in is switch the modem which does nothing, sometimes makes the internet worse. I've been through almost 20 modems now and still no fix. I will be switching to Planet Networks when Planet finishes in my area. Do NOT waste your money on Optimum. If I could give them 0 stars I would.

Updated on 11/6/2023: 1.) This isn't the first time I've had problems with unreliable internet with an over-costing fee of $150+~ for just my internet solely. Yet I feel as if they're taking advantage of our area sorta a monopoly fee, but many of my friends as well as myself are thinking about moving to other companies because it can't get much worse than being over priced for the product in comparison to the rest of the country or what rates they show publicly all the time (via TV, online ADs, and other review sites). $150+~ for intermittent and very unreliable connection just like my last issue with Optimum. Are you a disabled Vet like I am? Do you have to do Telehealth or school online? Then Optimum hasn't shown me any sort of reliability to trust them with such task, at least in my area.

Horrible customer service! I have been trying to cancel for months but they won’t cancel me! The internet does not work. Even drive 2 hours to their office to replace the box and it still doesn’t work! They keep telling me to troubleshoot it and it has been unsuccessful every time. Requested twice for a someone to come to my house to see what’s wrong and both times no one showed up!

They loot from innocent people who are not aware of the charges. Greedy and unethical practices. I recently took installation of Optimum, they charged me 110$ where as the installation should be free of cost. Unfortunately, I got to know that after I put installation request.

I have been a customer of Suddenlink/Optimum for close to 30 years. My business relies 100% on telephone & Internet. A Bail Bonds Company. This am, 6-1-2023, we developed an outage of telephone, television and internet. We contacted Optimum this am and of course we had the misfortune to talk with a person that did not speak nor any understand English. A technician was sent to our business only after we made a lot of noise and again, of course identified the problem but could not “fix” it. The problem was something on top of a pole across the street from our office and he said he would pass this on to “escalations”. So why did this guy waste the time coming out????

6 weeks of intermittent service, I work from home for a large mortgage company and this is awful service. I was told my speed should be around 900 mbps and mine is not even a fraction of that! 5 technicians have been to my house, to be told that the issue is with a "node" that has affected several customers. The ticket is still open 3 weeks later and nothing resolved. I am paying $140 per month for crap! IF YOU HAVE OTHER OPTIONS FOR INTERNET, THEN GO WITH ANOTHER CARRIER.

Do not sign up for this service. They scam you, customer service doesn’t know anything and the supervisors are worse!! I won’t go into my horrible experience but just a warning you will be scammed and they charge you whatever they want. Don’t do it.

Canceled service due to non-competitive rates. Had to go through a 30-minute process to cancel. They only get serious about keeping the account in the last 5 min. Later received a bill for the modem, which I had provided myself, but couldn't prove as I had thrown it away. A month after cancellation, they charged me $100 for the modem.

One of your reps got back to me and I appreciate it. Thank you for resolving the issue. I waited a few days to see if it was really resolved and it actually was.

It means that there was some connectivity in my room today. I changed to fiber because my bill was ridiculously high and I was told that if I switched I would have a better connection and a lower bill. I do pay less money but I lost some features, so that wasn't true. And everything in my home that requires internet no longer works correctly...from my printer, to my security system, my doorbell camera to my tablet. Even the fiber boxes continually require resetting because of the weak/inconsistent signal. There is spotty connection in my room because the last service technician to come 'fix' the issues we've had since changing from coaxial (there have been 9 service calls so far) removed the extender and said the connection would be fine. It isn't. Internet providers love to talk about signal speed, but if the signal strength is weak and inconsistent then what difference does the speed make?

I canceled my account in March of this year. I was told I would get carton boxes to return the equipment. Last month I receive a bill so I called them again and they were going to send me a refund of $85.00. I was in shock when I received another bill this month for 98.00. Since I am enrolled in auto payment they just steal the money with no recourse on my part. Every phone call have me cost over an hour of my time.

Not good service I wouldn't recommend anyone to them...I can't ever get myacp connected for my discount on my internet..Never got a may bill til today and bill is showing double..Phone was free now I've went back to Metro and they charging me for the free phone and the employee Amanda ** lied about the phone..I went back to the store about the $245 bill and Amanda ** lied again saying it was free if approved then she lied saying she told me it was buy one get one free and that wasn't never brought up..She said to apply to see if I approve for a free phone and I got approved so please don't go there and get screwed with a high bill on your account..

My autopay amount was good for internet and basic cable...good rate I thought so I put it on autopay. Unbeknownst to me they decided to up their rates whenever they wanted. DO NOT TRUST THEM! I've now been disconnected for not paying their new rate for really bad connection (hasn't worked right in two weeks) PLUS all the new ** charges!! Not doing it Optimum! Bring back Suddenlink!!!

Firstly, we contacted Optimum on March 22 to cancel our service and request to return their equipment due to their poor internet service, but were informed that it was past the billing cycle date. As a result, our account was placed into a suspend mode with the assurance of no charges for three months. However, to our surprise, we received a bill on April 16 for a balance of $7.28 and another bill on May 16 for the full monthly service charge of $94.15. Despite our attempts to rectify the situation and cancel the service, we were met with unhelpful customer care, retention, and canceling departments. Their inability to clear the charges and process the cancellation has caused our significant stress, inconvenience, and wasted time.

I was a customer with Optimum for over 17 years and loyalty means nothing to them. New customers get cheap deals and long-time customers get ridiculous price increases every year. The phone and internet are very unreliable and the basic TV package is still costly with nothing to watch. I've wasted so many hours of my life on hold with customer service for so many reasons over the years. When we finally had to cancel because we are moving, they were suddenly ready to reduce our bill and give us a deal to keep the service. They reduced our bill, but then our service suddenly ended two weeks before our cancellation date.

Went to the new all fiber WiFi for lower cost. The TV cable boxes, Altice 1, are awful. Error code OBV-056 on power up - Optimum doesn't know what this is. Any remote functions are very slow (25 seconds). No clock or display. Lost all our DVR's even though they are in the cloud and were told twice that they would carry over. To retain them you must purchase the premier product. Free on demand takes about an hour to function. The box wouldn't turn on today and had to be manually reset twice. The remote control layout and functions could not have been designed by anyone that has to use it. Do not go for this product. FIFO's is looking much better.

In my 71 years long life I have never encountered a company such as Optimum, who's internet service is such a low quality, the prices so high and so is a disrespect for the customers. Constant outages, accessing a human who is qualified to help is beyond frustrating. The only reason I remain with this internet service provider is because the competition in our doesn't offer too many choices.

The internet and wifi is the worst. We feel trapped. Every time we try to cut it off, we are hung up on. When we attempt to get internet support, after a while they just hang up the phone. We thought if we increase the internet speed it will increase, but now we're paying more money for the same speed. The next thing we're thinking about doing is calling an attorney to get it turn off. No one should be forced to pay for poor service.

When you schedule an installation with Optimum, there is a better than 50% chance the tech will show up. (I've schedule five installations; the tech has showed up three times.) I use Optimum for my summer home. Not because I want to but because the company has a virtual monopoly in the Greenwood Lake/Monroe NY region. I live most of the year in Manhattan... which means that each time I schedule an installation, I have to drive 120 miles round trip. It would be nice, therefore, if it weren't a crapshoot that the tech would show up.

Starting with the phone call I received to change my cable/internet service to fiber optics, there have been a plethora of issues. I was advised that changing over will lower my bill. To my surprise when I called Optimum due to issues with one of the streaming boxes they installed, my bill was not actually going to be lower because the price quoted actually took my HBO subscription off. Why it was taken off, no one at Optimum had an answer. Next was the issue of the actual boxes they installed. After their agent left, I had to call them to correct the error code I was receiving from one of the boxes.

Optimum is the WORST company, their internet is awful, their customer service worse. They screwed up, then charged me $150 and keep saying that it’s valid. They created a new order for me when I was moving, I wanted to disconnect. And I owe for that new order?! Seriously!

I called because my cable box is not working! Was told unplug the box! Did! Now asks me to plug the box in a different outlet! I am so frustrated! I don’t have a different outlet! So my bill is due 05/06/2023! Not paying my bill till I get service! In the meantime I am researching Fios! Horrible service! I do not work for Optimum!!!

Altice owns Optimum internet. Optimum, bought out Morris broadband, in the middle of my promotional internet service contract. Morris Broadband service worked well. They immediately tried to raise my rates and I had to spend hours on the phone to get them to honor my contract. When my contract ran out they tried to raised my rate from $34.99 a month to $80.00 a month. When I explained that I don't need extreme high speed. They eventually agreed to provide me with internet service for $44.99 at their slowest speed.

I called Optimum customer service over a month ago to find out why our bill was so high. The young lady that spoke with my wife explained why and offered the same package for a lower price which my wife agreed to. The following month the bill went back up again. My wife called to find out why and they claim it is company policy that they can't speak with her. The representative a month ago had no problem speaking with my wife. They give you a new price and the following month they increase the bill, sort of like bait and switch. The representative my wife spoke with was rude and extremely unprofessional. If I could give zero stars for this company I would. I'm seriously considering dumping this company and go with DirecTV. It's terrible the way Optimum treats their customers which I have been for over 30 years! This company is a disgrace.

In my opinion, the Optimum internet service is extremely unreliable and constantly experiences outages. Every time there is a storm, the internet goes out and takes days to come back online. The speed is also consistently slow and inconsistent, making it impossible to stream movies or work from home efficiently. The customer service experience is also disappointing. Whenever I try to contact customer service for help, I'm put on hold for long periods of time and have to go through several automated menus before being connected to an actual representative. And even then, they don't seem to be very knowledgeable about how to fix the problems I'm having. Overall, I would not recommend Optimum home internet service to anyone. It's simply not worth the hassle and frustration of dealing with constant outages, slow speeds, and unhelpful customer service. I'm currently looking into alternative internet service providers and would encourage others to do the same.

I had cancel my services with Optimum a while ago. I’ve been very busy trying to adjust to my new home and did not have the time to return the equipment until now. They have stolen over $300 dollar charging me for the equipment. I have automatic payment and they just keep taking money from my bank account even though I return the equipment.

NEVER never buy any internet/tv/phone services from Optimum. You can be their LONG time customer, and the result is they will charge you $ 245 per month, while charging 1/3 to NEW customers. And you just can't get out of the TRAP of being an existing customer. How do you feel being stepped on each time you try to change the program to save money (and transferred around multiple times until you give up and they can keep overcharging you for years to come.) to become a new customer and pay that MUCH MUCH lower price, you have live without wifi for 30 days... cancel and come back .... but please don't! They are Horrible sleazy (as trained by their management) in charge of keeping you on crazy high rates. They claim to have different especially in the chat service, but it's **. Do NOT buy anything from them. Rates also go up (from $ 200 to $ 245 and so on...)

1. Loss of edibility due to an unreasonable reason. 2. No response from Optimum regarding the issue. I am a new customer of internet service by Optimum. We had an issue with receiving new customer benefit. I got information that we lost eligibility of the benefit, but I think it was not our fault, but Optimum. I called Optimum to explain that. Then it sounded to us that he understood the situation. He told us that he would escalate the case and we had high possibility to recover the eligibility. However, we still get no contact from Optimum today April 24th, though the call was made on April 3rd. We should have got response within 48-72 hours after the call according to his explanation. I guess he did not make any escalation. He just wanted to end the call. I would like to recover the eligibility, but I cannot do anything if Optimum ignore us.

We have no choice for internet service providers other than Optimum by Altice in our area. We struggled with constant internet outages and extremely slow internet speeds for years (even though we paid for high-speed service) until Optimum ran fiber to our house following several complaints we made to the BBB and FCC. Now our internet is slow again. The ONLY way to get anything done by this horrible company is to contact the FCC. (That's what I just did.) Here's a link to the FCC complaints site: **. Perhaps, if enough of us contact the FCC about Optimum, we can get other companies to expand into areas controlled by this monopoly or force them to provide the services we pay for.

Woke up this morning, only light on the modem is power. Tried resetting, nothing. Called customer service and listened to the same stupid music for over an hour before hanging up with frustration. Can anyone answer the phone? Does anyone even work at customer service?

I would normally have given a much higher rating, except for the price, but now that I am moving, I am being denied appropriate treatment as a long time (29 years) customer. I am returning all of my equipment because I am moving out of my home 15 days into my billing cycle and I am unable to establish Optimum service at my new address. The company (4 phone conversations: 2 to "moving," 1 to "billing," to "retention,") claims there is "no way" they can credit me for the time I will not be using their service. The "system" "automatically" sets the final billing date to the end of the billing cycle and charges me for all that time, even though I am not using the service for half the time.

Optimum/Altice is HANDS DOWN the worst company in the world. Their service is abhorrent, their customer service is even worse, their pricing is way too high for their subpar services (constant internet outages, slow internet even though you're paying extra for the "fastest"), and the worst part is their illegal and predatory billing practices! They give you 1 price on the phone, but the bill is always higher, and then they claim they don't know what you're talking about. How many millions of dollars have they fleeced from hardworking Americans?! When you want to cancel their services, they somehow charge you more money, won't give refunds for services they didn't provide, and make claims that only "another department" can do that, but then you get bounced around between departments where no one actually helps you, and then they will disconnect you. They should not be allowed to do business in this country.

My elderly parents have had the same Optimum services for 5 years (account under my name as their DPOA). Last month their bill increased by $40 with no notification or explanation. As of now, I have spent a total of more than 3 hours in-person (at office) and on phone with 4 different customer service representatives. I have waited for promised call-backs that never came. The last rep finally (so she said) reduced the bill to the previous level “with new promos” that will be “good for one year.” So we “just” have to pay the extra $40 for one month, and repeat the process above again then. I am looking for a different provider.

Everything about this company is just horrible. For the past 3 months, our internet service through Optimum constantly goes in and out on a daily basis, we never reach close to the speeds we pay for, and I rarely can work from home because the service is so intermittent. I have to drive to Mcdonald's to use their wifi so I can work. Calling their support line means waiting on hold for 30 minutes to an hour only to hear the same excuses again and again. They have sent 3 technicians to my house and have fixed nothing. They refuse to believe me that the problem is outside my home and my neighbors have similar problems. We have no other cable internet provider in our area, so I'm finally ordering Verizon 5G Internet to find an alternative. DO NOT WASTE YOUR TIME OR MONEY with Optimum, find another solution.

We moved 6 months ago. We read all of the great things about Optimum that they put out, We were supposed to get 1 G of data. The first group that came out installed the wire from the pole to the house and left it on the ground. The second technician tied it to a tree. We are lucky if we have 11.7 Mbps (the actual speed at the time of this writing). Optimum has promised to send a technician 3 times but they have not shown up in the past two weeks. I do not know if this is going to get resolved, but here are the steps that I will be taking:

Please beware of Optimum, (parent company AlticeOne) and their false and misleading information through all their channels. I subscribed to their Internet/Cable services on February 2020 and for the better part of three years had no problems. On December 2022, I called to upgrade my internet speed to 1GB and expressed that I wanted my premium cable services to remain the same. In three days a Technician was sent to my home with what I understood was an upgraded router and performed the installation. Once everything was installed I realized that my cable services were not working, more than half my channels were not available.

While the quality of connection is ok, Optimum billing practices are rogue. Expect predatory pricing from the beginning and forever. Even though Optimum advertises free installation, nevertheless it will charge $70 for installation. Contacting them may remove the $70 charges, but if you do not pay the bill in full, INCLUDING ALL DISPUTED incorrect charges, you will be billed additional late payment fees of $10. If you try to dispute these fees, because they were added incorrectly based on incorrect charges and do not pay the bill in FULL, there will be another late payment fees of $10. And the situation is going to perpetuate until you are fed up with this nonsense move to a different provider.

My experience was awful. I need internet for work and when I called to complain my internet wasn’t working they set me up with an appt 7 days later, never showed and they “escalated” my request to 8 days after that. When I called to cancel 'Cause I had to get other services they could care less and they also told me they wouldn’t credit me for the time I didn’t not have service 'cause they only extend that to active accounts. What a joke.

I just spent 23 minutes on the phone trying to cancel my internet account. I first spoke to one person who grilled me about why and would not stop. He then said ok, and then someone else got on the phone to further grill me with a lot of unnecessary questions because I had answered the same questions previously. Because of this experience alone, I would never sign on to the service again. Very aggressive and unprofessional. Btw the internet service isn't so great either.

I was an Optimum customer since 2010. I disconnected the cable service because I decided to use streaming services. I called Optimum and was told the cable service was disconnected. I returned the box. I received a bill for service that included cable-it had to my knowledge been already disconnected & a box returned. I called customer service and after almost 2 hours of going back and forth I was told that I had to have a called a separate number and told them I was disconnecting my service, At no point was I told about the separate number to call. I had returned the box and I still to pay for service I did not use. No apologies, no supervisor and representatives who barely spoke English. Now I keep getting emails from them about their mobile service (joke really). Who wants to do business with such a nightmare of a company?

I have been on hold for 2 hours and 13 minutes and still no one answers my call. It is always a 30 minute plus wait time to try to talk to someone. Most channels will not come in on the app. I am also paying for 1 gig service. When I call in they say I should be getting that service. They send someone to my house and they say, "No. You will never receive that speed." Just checked and getting 121. 10% of what I am paying for. Only reason I use them is they have the service in the city I live in. You should have a way to rate them 0 stars.

They are a terrible company. I recently downgraded services and was quoted a price, I've never been charged the price stated and on top of that when I added ACP which should discount the service even further, they informed me that I could not receive the government discount and their discounts. They also randomly increased the price of the stream boxes I ordered with no notice so somehow I am being charged an additional $20 per month with no notice. Customer service is no help.

We have been with no service for 17 days, repeated lied to and finally cancelled today because they would not come out and fix the darn internet. This company has terrible customer service and simply refuses to do their job!

OPTIMUM-Choose another Company. Please look at other options before you choose OPTIMUM. If I could leave 0 stars I would. Customer service is non-existent. I am a customer for 25 years and am finally going to switch to another company. I just had my 4th service call and have spent countless hours on the phone and still have no resolution. Today the service call was comical, the tech told me he has to do something, necessary or not, in order for him to complete the service call. I am now left with a signal that is worse than before. Explore other options before settling on Optimum.

Local Optimum store is unable to provide any customer service. The phone agents were difficult to reach and each one had a different story as to why they could not correct their mistake. I spent more than 4 hours and spoke to 8 different agents to have 1 month's charge removed. I was told it would be sent to collections, that it was a mistake on Optimum's end, however I would still need to pay the charge. So many other nonsensical reasons.

The only reason I got internet is because I was having issues with vandalism so had to buy a ring. Had to call 3 times to get it straightened out. Was transferred to 3 different people and finally transferred to someone that got it fixed. Might be back if the issue continues. I want to thank the last two customer service people I talk to you that help me out. I will change it to five stars if the issue was taken care of. Thank you again for helping me out, Optimum Internet.

These guys suck at everything. Intermittent service with NO customer support. Call center in India(?) very poor English and lied to me about resetting my bill. Can never get a service rep on the line. Tried to disconnect twice but keep getting bills.

Consumer Affairs says they offer lifetime pricing. I’m sorry, but that’s just Optimum marketing **. Your base fee may be fixed, but most of your bill has nothing to do with your base fee. None of the “extras” offer lifetime pricing. None of the “discounts” offer lifetime pricing. Optimum’s so-called “lifetime pricing“ is nothing but a scam. You can ignore the overall rating of Optimum shown on this website. Just scroll down and see all the one star reviews. One star, after one star, after one star! Optimum is, in a word, simply awful. I could elaborate on my own problems, but they are identical to those of everyone else listed here. Just read their reviews, and multiply by 100. Or 1,000! Everyone gets equal service at Optimum. Meaning none. Just double talk and nonsense. That’s all Optimum ever provides.

You pay for a service in advance but they never discount what they don't deliver, so it's a clean tube. I pay for 500Mbs, I receive between 350-400, when you call customer service, they always say that it is a loss that they cannot control, it is throwing money into the sea, knowing that you will receive nothing.

I decided to give Optimum Internet and TV a try and started it in Jan 2023. Sunday, I am dusting and just bumped the modem. Internet goes out. After trying several things I call the company. After she told me to do things I already tried, the representative said, "well it looks as if your internet is not coming back on." She went on to say, "I will need to make you an appt which will be Monday 10 am to 8 pm." Oh, if it your problem after all you bumped the modem there will be charge of $59.00." and if you're not there when the technician arrives there will be a $60.00 charge."

Unfortunately, Optimum is the only internet and cable provider in our area and we finally had enough with price increases without any notice (please constantly check your bill to avoid surprises). Our last bill for BASIC cable, internet and telephone was over $300, so we had enough and made an appointment for today from 2-5PM to switch to only fiber optic cable. No one arrived at 5:00, so I called at 5:15 and was ensured that the technician was on the way. By 6:15, no one was here and I was told yet again, "They are on the way and will be there by 7:00." Well, 7:00 came and went and no one showed up.

I had them for over two years. Signal started out okay for the internet but there were many times where we had outages. We never received any sort of discount for the amount of time we had no service even though it was not our fault. I called to cancel my service two weeks ago as I’m moving and was told it would be canceled. Today I received a bill for the full month when I called to ask why they said that it was nothing they could do and that they still bill for a full month and won’t give back partial credit. I explained that I was not informed this and that I can’t use service due to moving and they did not care. I asked to speak to a manager and was told there were no managers. It’s just an overall awful company. That overcharges for service that they do not provide.

I was an Optimum (Suddenlink) for seven years and recently cancelled my service. I turn in the modem and was told l didn't owe anything. Yesterday I got a bill for another full month of service. I call and was told that I'm still being charged until March 15. When asked why I was told that is the last day of my billing cycle. So, I'm being charged for internet that I'm not using, and they want me to pay for something that isn't connected to my house anymore. This company lacks any type of customer service. I'm glad they're losing customers, and I hope they go out of business. Stay away.

After not showing up to connect last Friday, and promising to be here today, Tuesday between 10AM an 8PM, Optimum has failed to provide any level of service. I don't know how they expect to stay in business. I will be letting all my friends in the neighborhood and on social media about my experience with Optimum.