Optimum Reviews

They are awful. There is an outage 4-5 times a month for hours at a time. Can't get a human on the phone and when you finally do they don't know anything other than there is an outage. If you have a choice of internet service DO NOT choose Optimum.

We were customers since Optimum came to our town when they bought out the existing cable company. We paid our bill faithfully using auto pay. We discontinued our service effective 4/19/2024 by contacting customer service over a month earlier. We also discontinued autopay. We were instructed to bring in our cable boxes and remote controls on 4/19/2024 to avoid any further charges which we did. The folks at our local office we have known for years and are very nice.... the parent company not at all nice.

After being an Optimum customer for a few years, I finally decided to part ways. My service was not great but I blindly stayed with them. They send a technician to upgrade me to fiber optic and left me without any service at all. I've been given the runaround and after constant calls to find out when my service will be up, they laugh at me and told me that I'm unhinged and that I don't want a resolution. All because I'm work from home and losing days from work to pay my bills. My husband spoke to them and they were more cautious with him. These overseas men laugh at me just because I want to get back to work and was frustrated with this service. This is a clear case of sexual discrimination and misogyny.

I would give ZERO Stars if it was an option. Although it's fairly easy to sign up, I spent 45 minutes on the phone getting it canceled! Very high pressure to give them another name for 'whoever might move in when we move out'. We are selling our home and the buyer can pick who they want!! He asked "Do you have anyone staying in the house after you go?" None of your business, just cancel the service! "Don't you have a name of someone who wants the service or can you tell me where you are moving to?" No! Just cancel it!!!

I joined Optimum in late December of 2023. I bundled my internet and mobile services to save some extra money as per the sales team. Firstly contrary to what the salesman told me, I ended up paying more for less service after I selected the plan. That should have been a sign. Next since I joined I have experienced dropped calls and service outages monthly till the present. I called several times on a monthly basis to try and find a solution to no avail. After several troubleshooting tactics and a new sim card they finally tell me to go to the manufacturer Samsung because they make the phones optimum just provide the service as per the csr. I have to pay over 200 for a faulty phone that I can't port out to another company and I paid my bill on time since December.

If I could put no stars I would, they charged my card an outrageous amount for services I don’t even have with this company but you can’t get a real person to talk to and when you do they hang up on you instead of fixing their problem they created. 10/10. Don’t recommended this company ever. Shady people.

Updated on 04/23/2024: I posted a problem and review of Optimum yesterday. They did respond quickly, although as the responses progressed during the day, it became clear that customer service is not a priority with Optimum. Instead of trying to help beyond initial replies, they became more argumentative and defensive. After several emails, I was given a number to call about the issue. The background noise was so loud I could not hear the representative who answered and the problem was not resolved. I originally called them in March to try to reduce the cost because of a job loss and they are now billing me more than ever. They refused to honor what was agreed upon at that time, and the price I was given was somehow missing in the notes taken on the call. If there was another option in my area I would cut them off in a second. Fast internet but expensive and terrible service! They don't even deserve one star.

I wish I could score them a 0…. Simply understand that Optimum Cable knowingly and with malice of forethought conspires to defraud its customers. It has happened to me four times. It doesn’t matter if you pay twice the price, Do Not subject yourself to the lying, aggravation and outright theft. My next post is with the FCC and then the Better Business Service.

Tech gave me a media player to use instead of the cable box because of channel issues. I try to return the box in person and they won’t take it. Box is linked to the cable account. If I cancel the box my monthly price goes up do to promotions. What a joke. So now I have the cable box I’m paying for just to sit in the corner.

I have never been soo disappointed in Optimum. The customer service representatives that I have spoken to this week were completely rude and unprofessional.. I made my payment via check on April 8th and my service has been shut off. I called to speak to someone and told them that I do not make auto pay because last time I did a double payment was taken out of my account and it was such a hassle getting my money back. The CSR said well a check takes up to 21 days so you need to pay now. I explained that I'm a single mom and I cannot afford to keep cancelling checks because optimum just wants money. I’m soo disappointed by the way I was treated. I will never refer optimum to anyone and I will get my attorney involved because the nasty things the CSR said to me was unacceptable. All optimum wants is money and they don’t care about their customers

Optimum loves screwing over its customers. I’ve had them for years. I’ve been paying for stuff I didn’t want or ask for. When I got the service I specifically told them Wi-Fi only, now I’ve been paying for a house phone I never wanted and cable tv with dirty channels and HBO so I called them to tell them to disconnect the phone and cable and I was told I would still pay 160 dollars a month for just 1 gig of Wi-Fi. People don’t use these crooks, go elsewhere. T-mobile is 70 bucks a month with no hidden fees and works great.

It will probably not come as a surprise, but this company's ability to provide reliable Internet service is HORRIBLE. For over 2 months and 2 technician visits, NO ONE at Optimum can fix our problem. As I work form home full time this is completely unacceptable. During both technician visits they indicated that nothing was wrong with our equipment. The 1st solution was to rewire the house from the service entry to our modem. When internet continued to go out intermittently them the 2nd Technician replaced the line from the road to the house. Luckily while the 2nd technician was here, the internet went out. He did all sorts of testing and indicated the problem was up the road with the line of the repeater. He submitted a ticket as he indicated it was a "separate crew" that fixed those issues. He said to call the next time it goes out and indicate this is the issue to ensure it was fixed. Woke up today, no internet.

Total fraud. Signed up when I bought my house for $55 cable/internet for life. Got a notice after ownership change my lifetime deal was void. Latest bill $149. I pay for 100 meg internet. Current speed from Optimum's own site, CNET and Bing are all 10m download 3m upload.

I’ve moved 3 times, each time with a different internet provider. In my THREE MONTHS (I just paid my 3rd bill today) have I EVER had such a GOD AWFUL internet experience. In my three months of having this service, two times I’ve been attempted to be charged for two internet services I didn’t have. So instead of being charged $60 I’m being charged double and plus some? It was like $160 and all I have is internet. But when talking to customer service they said I was being charged for two internet services? I had to contact twice each time I was billed for this same exact reason. I kid you not when I was on the phone from 12:00pm to 6pm JUST to solve my billing issues. I was transferred over 10 times to different people.

Before they became Optimum they were Suddenlink. They had better customer service, Better issues with quality of service and prices. They continually go up to the point where you are paying a ridiculous amount. They are not affordable for low income people, people on disability Or the elderly. Also do not participate in the ACP program that they use to. If you decide to use them, please make sure that you ask them lots of questions about any hidden fees or charges to your bill and how long your service is guaranteed for if they don’t put you on a contract.

Optimum = 0 stars. This is the worst company to deal with. They rip people off. First my mother's bill jumped from $77 a month to $118 with no reason why. She had basic cable with phone and wifi. The cost was always $77. I also summated an application several months back for senior citizens to get a discount on internet connection through the state of NJ for my 89 year old mother. It came back denied from Optimum. What!? - Denied? Some stupid excuse that because her account is in my name she's not eligible.

Not good service, they make you pay a month in advance, if you cancel the service you still have to pay for the whole month. Not good policy. Never use them again. Also you don’t receive the speed they preach!!

There's no more customer service. I went down to my local Optimum store and there's no one there to help you. They're only there to take your money and give you equipment but there's no one there that you can speak to about your bill because you didn't have proper service for over a year. There's no longer anyone that you can actually talk to. There are no supervisors, no managers, the ship is afloat and sailing along like a vacuum sucking up money that's it, no more customer service.

I do not feel the need to review the terrible customer service, that is covered already by other people. I do want customers to be aware that when they cancel your bill will not be adjusted based on when you disconnect service. Part of the fine print says that any service cancellation becomes effective on the last day of the billing cycle. So make sure you cancel at the end of a bill cycle. Happily we are no longer customers.

If I could do zero stars I would. Been a loyal customer for 11 years with Suddenlink. Optimum took over and my account was hacked and a outstanding amount of money was charged on my account. I spent countless hours trying to get it all corrected. I got nowhere. I was told to pay the money and they would restore my service immediately. Why would I pay for what is not mine. After a total waste of time I returned all the equipment. Hopefully it does not report to my credit or I will hire attorney.

By far the absolute worst customer service team I have ever experienced in my life…Been trying to make things right since August but the reps are literally horrendous…They also got hacked and all my info was taken from Optimum….Been calling to get my bill corrected for months so I could pay it but they insist I have to pay the bill first before any adjustments….Why on earth would I pay money I don’t really owe? 1 rep offered me a lower payment but then the supervisor came on and said he had no right to do that and would not honor what was said on recorded phone line….

Total Outstanding: $50

Terrible company. They will send 3 party workers to your house with jailhouse tattoos, start cutting wires and then give you a hard time when you call the main number to fix the damage. They are still just like they were when called Suddenlink. Avoid.

Went last time to give Optimum a chance. They have the worst product, even worse customer service, and the technicians who come to the home are the most unprofessional under-trained in the industry. And, when the service goes out, which is frequent, it takes forever to get them to fix it. Never again.

Service is decent when it works. Good luck when it doesn’t. Customer service is non-existent. Scheduled an appointment twice for ‘tomorrow.’ Once it was scheduled for today. Second time for a week from now. All service out and now no appointments available until more than a week later. Based on experience they’ll send an inside tech even though I told them outside line is laying on the ground. Then I’ll wait another week for an outside tech appointment and the inside tech will show up again.

We recently switched our service from coaxial to fiber optics after experiencing internet issues. This has been the biggest mistake we could ever have imagined. Not only were we told we could switch back if we didn’t like it, we have spent the past six weeks in Optimum hell. Our internet issues are better but as far as our tv service it’s been a horror show. We have endured out-of-pocket expenses needing a new tv and had to buy two new cables to troubleshoot issues. I could write a book on this but if you have a sound system with your television Buyer Beware!!

I was with Suddenlink, OPTIMUM bought them out, so I canceled my service because OPTIMUM increased the bill by $25! They make you pay a month ahead, yet are billing me for service I canceled. I sent their modem back that same day, as they emailed the mailing label moments later. Do not choose them if you have AT&T available. I am not paying for service I never used. AT&T was installed the very next morning and we disconnected the Optimum wires from the house. Do not get with OPTIMUM. They lie, over charge and try to rip you off. I LOVE AT&T. I reported them to the BBB which says that OPTIMUM is NOT AN ACCREDITED COMPANY with the BBB. That alone should tell you something.

You should learn from Optimum how to CHEAT customers. I have been a loyal customer for many years. I was an optimum customer from 2013 till 2018 and again got back to optimum when we moved back to NJ in 2021. Earlier in Jan (Jan 04th, 2024 to be precise) I had a long discussion with an Optimum agent about my high bills and he offered a price of $126.99 after adding some discounts if I was ready to change from normal internet connection to Fiber Optics. And, I was promised this would be the monthly price for 1 year. I agreed to go ahead and went through the process of getting a new optics fiber line installed.

Optimum has horrible Internet service and even worse business communication. I called on the 15th of the month to have my services disconnected, they put my services as pending because, since I had my services hooked up on the 8th of the month, they said they will not shut it off till the following month on the 8th. Therefore, I had to pay for 3 weeks of use I was not even using their services. I'm not in a contract with them, they're just horrible and very very very poor customer service. I will put my money to where I get the services I deserve. Don't use Optimum people! They will rip you off.

1. When I first signed an Optimum contract 7 years ago, they said they would give me a gift card, but the gift card never came. So I asked, and they said they couldn't give it to me because there was a problem with the automatic payment that was set up after the initial contract, and the payment was a few days late.

Ongoing issues with my internet and TV. The company has sent out multiple technicians and they all blame each other and change each other’s Work and reconfiguration of the signal. I’ve had the wiring replaced from the pole, equipment changed and have had multiple technicians at my house for 2+ years. They send our contractors and not direct employees and they do as little as possible to fix or escalate my issue. Their customer service department for technical support is just as bad. Worse isp company I have ever dealt with.

When I called to cancel my services the customer service agent connected to a supervisor. The supervisor unknowingly did not turn her mic off. Supervisor asked customer service if I had returned all equipment. The customer service agent told her I had. Supervisor said, ”Does she know that?” They were trying to figure a way to charge me for the equipment as a way to punish me for cancelling services. Customer service knew immediately I overheard because I said I had returned all equipment. She also said I was owed a refund and I was billed 3 times more. They could tell I was a senior citizen.

On 2/29/2024 I contacted Optimum regarding a large increase in billing charges, with no change in service. The representative after a lengthy call committed to drop the increase in changes and reduce the monthly billing below what I had been paying. I paid the amount currently due and was also told that my next bill would have the credit of the billing change for the current month. In the past this automatic annual increase has been adjusted.

I decided to cut the cable and just subscribe to the internet and upgrade to 1gb which I was told would be $119.99. But what they didn't tell me was that this was a promotion rate! The representative I spoke to Michelle who likes to patronize customers told the BBB that I downgraded to 500mbs and that I didn't understand how things worked. What a liar, unbelievable how they treat their customers, like they say, we the customers are at their mercy and no one can do anything about! There is the Better Business Bureau, and FCC, consumer affairs division, but according to Optimum, there is nothing no one can do to them stop them from raising the rates to what they want. I want to know from these agencies that are suppose to help consumers and protect their rights as consumers if this true! How can these companies get away with "robbing" consumers!

Lost cable on both TVs same time on Feb 18.

Our internet has been nowhere near the 1gig plan we were paying for. So we called and a technician over the phone did something and we no longer had internet; and then hung up on us. We talked to another technician over the phone (no help) and a customer service representative (no help). They didn't want to send out anyone the day of this happening. When I requested to have our service disconnected, that's when they decided to not fight about sending out a technician to fix THEIR mistake. Since disconnecting, they have called multiple times and no voice-mails left. Stalker much? I had to finally block their number. Send me my final bill and go away. You overcharge for crap service. They are slowly no longer a monopoly in our area. TACHUS (Texas Company) has been amazing and the same price. Optimum (aka Suddenlink) is the same crap business with the same crap service that doesn't care about customers until you take away your wallet from them. I will never return to them. Good riddance!!!!

Do not pay your Optimum bill on their app. They simply withdraw the entire balance on the account and do allow for any other payment amounts like past due, etc. This app seems to rigged to debit whatever amount is owed from your bank account or credit or debit card they have on file.

This is without a doubt the worst company I have ever seen. Half the time it doesn't work and even when it does it is slower than the speed I pay for. Then when I ask to be refunded for their mistakes they refuse to do so. Every single time I call about my internet they say there is an outage. I have had to call every 2 weeks for a month. So I guess there is a permanent outage in my area. Terrible company. Don't make the same mistake I did. They don't care about their customers even a little bit.

After almost two years of using Optimum we decided to switch providers. I have returned their equipment in person at the beginning of January and asked for a refund of the charges they have posted to my account in advance. I was promised that all refunds will be issued via check and through the mail. After six weeks, I called their customer service at 973-777-9793, and someone by the name of Dashawan kept giving me the rounds around for about half an hour to finally tell me they did not owe me anything. I hanged up and had my credit card company investigate Optimum for fraud practices. I was told my credit card company that they have received many complaints about Optimum and that a refund will be promptly honored.

I had received several emails to exchange my old cable box due to it becoming non functional soon. After bringing it to the Riverhead Optimum for an exchange, the male desk attendant reveals that he could offer upgrades of services to my account. I declined and asked for him to just exchange out my cable box. 12 minutes after they close at 6 pm I received an email that all my services were cancelled and changed to the ones he offered! How is this even legal?

I cut my services off in October 2023 however had a ‘balance’ of $114. When I paid that off my account was sent to collections. Optimum did NOT contact me via email, phone or mail informing me that they sent it and now they do not want to contact the collection company informing them that I paid them as they told me they were!!! THIEFS. AVOID AT ALL COST!

After having various issues over the years, an experienced Optimum technician came to our home today. In his thorough examination of the outdoor and indoor wiring and machinery, he was able to discover an obscure problem that had been missed by service calls in the past. Additionally, he plans to use today’s experience to instruct other technicians about their service calls. We were very impressed and grateful that Optimum sent us this knowledgeable and skilled technician.

Service after the sign up is extremely difficult. If you speak foreign languages then you might be fine. Service people are script readers only. Cannot call local office. No phone. Can only walk-in then they say nothing they can do. You must call China.

I did call numerous times to cancel my tv subscription and as per operator they did cancel and stopped streaming but keep changing me like before for internet and tv. After all phone calls and time on hold and promises to adjust my bill I received double payments with request to pay as soon as possible to avoid collection fees and disruption of service. Feel helpless, frustrated, mad.

I called Optimum to transfer my internet service to my new apartment. During my conversation with the representative, I was informed that my monthly charge was going to be $45. However, upon receiving my bill, I noticed that I have been billed $69.75 instead. I called again and the representative acknowledged this mistake and assured me that he would rectify it promptly. It seems that an insurance charge was added to my account without my consent, for which I will be receiving a credit for the overcharge. Unfortunately, despite these assurances, my bill has now increased to $99.75. I am quite perplexed by the nature of their service and the deceptive practices they seem to be employing towards their customers.

I have had Optimum internet since 4/22 and I also had Optimum cable until this past October. When I called to cancel the cable, the "representative" apparently made some unacceptable errors because I have been changed $20 per month since October for Optimum phone and I have NEVER HAD an Optimum phone service. I just called Optimum today (2/21/24) and was told that they can only refund a portion of that phone charge since "they can only go back 60 days." That is unacceptable. Also, I have been on autopay and I have paperless billing, for which I receive a discount each month but it was noticed today that I have not been receiving that discount since I cancelled cable. Again, something wrong done by Optimum overcharges me. Idiots. If I had any other internet alternative, I would drop Optimum. Keep a very close eye on your Optimum monthly bills in case they sneak something in there on you.

I used Optimum because it took was the only cable provider in my area. I was paying for 500 mbps internet, and it was often much lower. Service was poor, or non-existent. At one point I went through four of their modems and finally purchased my own in order to get a reasonable internet speed at my house. The system still provided lower speeds because the cable on the poles coming to my area were old, had been damaged by squirrels and just aging. I changed to another provider when they became available, but Optimum played games and I got charged for a month when I was not even connected.

I am a Verizon customer for the past 10 years. Optimum technicians came unto my private gated property and installed a bulk of wires on my home, without permission of any sort. They never rang my bell, knocked my door, just opened the gate and installed label and left this bill of wire on my house. I've called 3 different numbers and am getting the runaround. I am now going to cut these wires myself because they do not belong to me. And it's on my private home. I bet they'll respond after the wires are cut.

Internet was slow so I called customer service, they said, "Get new stream box." I asked if it has all the same features, we record lots of programs and constantly get up to do something so we pause and rewind a lot. They lied, I can not rewind or pause anymore.

Internet and cable service both stopped working for no reason. You call and you get caught in the automated system for 10 mins before you can speak to a person....in India. I called to question the rate change on my bill. The first person I spoke with gave me a better deal and convinced me to stay. Later that day, my Internet stopped working. Troubleshooting did not help. I called customer service, got the automated system, and they told me there was an outage detected in my area. I waited a while before I realized there was no outage detected in my area so I called the number back. I spoke to the automated system and was told that my issue needed a technician to come to my home. It offered me the first available time and asked me if that was good. I declined the time and the automated system said that I was all set for that time.

My internet was disconnected without my permission, and no one from Optimum notified or followed up with me afterward. On 2/5/24, Nick from the online Sales department called me initially, inquiring if someone had moved into my apartment. I informed him that it was not the case, as my neighbor upstairs who wants to set up new Internet service occupies a different unit, and we handle separate bills.

Updated on 03/02/2024: My recording option is still not working. My Optimum service cost me almost $200 a month and for over a year now my recording option doesn’t work properly. I’ve made dozens of phone calls to Optimum. I’ve gotten phone calls back from them, asking the same questions over and over again. And it still doesn’t work. I’m still looking for a better service. As soon as I find one they’re history. If you’re thinking of subscribing to Optimum, do some research. Read all the reviews - Don’t get stuck.

My wife had miss placed her cellphone. So we went to the Optimum store to see if they could find it. We were told they could not and they recommended that the phone be "disconnected", and if we found it would be reconnected, we were told that we would still have our Lagacy plan and that they guaranteed our payments would remain at $20.00 per month per line, a total of a $40.00 per for LIFE. Within an hour we were at home and found the phone and returned to the store to have it turned back on, they then told us that we have to have a new number! We didn't want to change the number but were told it had to be changed and our Legacy plan would remain in effect.

Optimum continues to consistently lie about their charges. Three consecutive yrs for me I negotiate a reduced bill AFTER Optimum raises my bill. Then 1-2 mos after the reduced bills I am billed at a higher rate than where I started. Optimum's response to me each yr is "Sir, that person you spoke to made an error on your bill and this is the best I can do today! That lower rate is not available, sorry for the error." How can they blatantly lie to customers consistently and not be penalized??? Disgraceful and insulting!

Very unreliable service. 400 speed was $130 per month. New guys in town 1Gig service $49 per month. Called to disconnect 42 minutes on the phone. Was put on hold maybe 10 times with multiple offers. This company is terrible. If you have a choice choose someone else.

Updated on 03/11/2024: I posted my first ever negative review for any company about Optimum on February 12. The email server was dropping emails being sent. It took 8 days and countless hours on the phone being transferred from one "expert" or "advanced technician" to another to fix the problem, although the issue was identified on the second day. In fact, the problem was not resolved until I wrote my first review. Now I am dealing with exactly the same problem again and have already spent the afternoon talking to "experts" or "advanced technicians". I am currently waiting on engineering who may call some time in the next 24 to 48 hours. If I were an executive in this company, I would do whatever it takes to bring my company's ratings up. When there are over 1800 reviews, and the rating of 1 is defined by Very Dissatisfied, there is something seriously wrong with the way business is done.

I have been a Optimum customer for more than 20 years now and I just recently upgraded to optimum fiber to save me some money and I had a little trouble with the tv and I made an appointment for a technician to come to my house to fix the problem with my tv and he did and not only that but he explain to me how to fix the problem and he showed me how the new control works. He was really super nice. Thank you Yandel for your help today.

In January 2024 our Cable provider, Brookhaven Cable Optimum raised our rates and we decided to cancel our service after 31 years. I called their retention department to cancel our service and talked to Ceasar who said he could help us and provide a better service and even a better price. So we decided to stay. Well we received our new bill and it was 40 dollars more a month than we were promised, I even saved to original email from Ceasar that explained in detail our new service and bill. I have had several conversations with Optimum personnel and said no such promotion is available, yet Ceasar sent me our new service even telling me the tax and totals.

I had canceled my service within the billing period and returned the equipment as well. And Optimum still trying to charge me with some kind tax in which I don't have service & equipment anymore. all charge and tax were paid within the service period I had used. I requested to cancel my service before the billing cycle end and Optimum purposely cancel my service with an extra day that I did not requested. Everyone need to watch out on their bill, or when request canceling service. They also consistently jack up the charge with some non-sense fee without telling you or notify you. They are just terrible what I had experienced.

I called Optimum 9 times to fix my WiFi and cable. Their first technician showed up to my condo and dropped the equipment off and never hooked it up. The 2nd technician never showed up. The 3rd technician never showed up but said that he did. After complaining, they sent a 4th technician and he still couldn’t hook up the WiFi, router and cable box. Stay away from this company!!! Lazy workers…

Originally had internet and cable bundle. Cancelled our cable and the price we were going to be charged for internet alone was only $20 less than what we were paying for the internet/cable bundle which I found outrageous. Allowed the CSR to talk me into an internet phone bundle which was the only way to get a fairly decent price. Kept them for a while but continued to experience mediocre internet connection and then started having widespread outages in our area for 8+ hours at a time with zero communication from Optimum.

Fox Sports AZ, will be back shortly Channel 25. Why would you keep this on. Network no longer exist. Remove it already, it's fake news. You're too cheap to pick up Bally Sports AZ, that took its place. Have no access to Diamondback Games, being stuck with cheap Optimum cable. Will report you if you don't remove it by March 1.

Absolutely the worst customer service. I upgraded to 8GB internet in the Fall of 2023. After a few months, I didn't see the speed benefit vs the cost so I asked to drop the bandwidth to 5 GB which was a better price. I started that process on Dec 1, 2023. Here I am in Feb of 2024 and my bill is still reflecting the 8GB and I am paying the higher cost each month. Despite many calls, many chats, and even a technician coming to visit the house and look at the equipment, no results. All I get from any representative after either an hour of chatting or an hour of waiting for a rep to pick up my call, is that I need to call another number because they can't help me. My solution is simple, one more wrong bill and I close the account and return all equipment. Frontier is in the neighborhood. Hopefully, they are interested in my business.

I have been down for 7 days with no TV and internet as of today with no solution in sight. I run my business out of my house, and they are causing my business to greatly suffer as I cannot run without internet. I also have no TV which is really bad. They sent a tech early in the week who determined the issue was down the line as there is no signal at the pole and another crew would be needed. Today the second tech showed up and did the same thing, said there is no signal after 4 days being down!!!! Today I am furious as they are now telling me to wait another 24-48 hrs. for a call. They won't let me talk to a supervisor so I know they have the right crew coming and when they will be coming???? This company after over 40 years doing business are putting me out of business!!!! They are a complete MESS!!!!

We canceled our service on October 2nd. Did they pro-rate our bill? Nope- changed us ($245) for the entire month of October. This company is criminal. Btw- much happier with Fios- faster wifi and better cable choices.

Can we start with that annoying robot who answers the phone who spends the first 3 minutes repeating your balance and asking if you'd like to make a payment. "Tell us why you are calling". "Change services". "You're calling to report an outage right? My mistake, my mistake my mistake." It's no wonder customers are so agitated by the time they actually reach a human. If they do, that is. When did the East West categories begin? If you call with a technical issue, you get transferred 3 or 4 times, and EACH representative asks you to give them your name, address, phone number, access code. Before you can even explain what issue you are having they are trying to get you to upgrade or sign up for the mobile service. As always, you get a barely English speaking person who talks so fast it's impossible to understand them.

When Optimum acquired Morris Broadband in Hendersonville, NC there was a promise of improved service and new equipment would replace old modems & cable boxes. Three years later, service is still bad and no equipment was replaced. The only thing they did was raise prices and offer less. Recently we moved out of the area in the middle of our billing period. We returned our equipment to the Hendersonville, NC store and waited for our refund. After 3.5 weeks, I called and was told they issued a $7.23 credit. We paid more than $165.00 on 1/1/24 and returned equipment 1/3/24. We were refunded only $7.23 for 17 days of unused service. Truly a rip off Optimum gets away with. I know ATT Fiber was going to the area and only hope they practice more ethical behavior than Optimum. Where is government oversight for such poor business practices?

The experience was an utter disaster. Installer leaves after 90 minutes (and leaves all of the boxes and tons of black cable wire in my driveway) and says WiFi can't be activated for an hour because there is an outage. There was no outage. After 8 calls including many 'dropped' calls by Optimum, I was told my account had been disconnected and I was never sent an email or text alerting me to this. When asked why, the customer service representative (heard this from several of them) said there was a mistake with the address. Huh? A mistake with an address that I have been at for 8 years (and a customer for 31 years with 2 other addresses in town).

Optimum is just the worst wifi cable vision company ever. I guarantee you, you'll hate yourself for getting this. Do not at all cause get optimum. It's slow and they are cheap. Use your test speed with them and trust me it will be horrible. Weather usually makes the internet slow but optimum will be slow regardless of weather. They are horrible. Do not get optimum. Thank me later

I can't wait to get to get away from Optimum. I haven't had television for service for two days this time AFTER I waited 3 days after being out for two days and finally had a first service call, so it will be a week without service most of the time. And just getting through to an actual agent is a nightmare. The automated voice tries to take you through all kinds of irrelevant questions, and it just goes in circles when you try to respond with your problem. And once connected, it must be far away, because the connection with the agents is awful and with the apparent location of the service center it makes voices often indistinguishable. Then you get 6 different answers if you call 6 times about the same problem.

Optimum Cable TV needs to improve their contact technical support. This company needs to allow the customer the respect when they ask for representatives to let them connect! Bryan gets 5 stars from me, he was courteous, respectful, and most of all professional! The problem is that you have to go through all the steps to get to him. I DO NOT LIKE THE RECORDING! The assistance that came to my home to help us also gets 5 stars and I appreciate them beyond words! Thank you.

Optimum will constantly find ways to take your money. Worst company. Outright thieves. They have charged me late fees and reconnect fees when I have auto pay. They will not pay themselves some months and charge me for not paying themselves the next month.

They are short tempered and will not let you finish your sentence before they start talking. When they finish they just hang up the phone most of the time without a solution. The only time you can get some answers is when you ask for a supervisor.

They decided upon themselves to add HBO Max onto my account without my consent. Since I had auto payments I didn't realize the upcharge right away. I called and spoke with one of their reps which said since they could see that I never used it that they would reimburse me the few months. He told me I would see the credit within 2 weeks. I never got the credit! I had to call back and speak with a rep and a supervisor for over an hour for them to keep saying that their employee had misinformed me. You gotta be kidding me. Your own employee is giving out wrong information all of a sudden. Sounds like ** to me!

First and foremost, when I had started with this company I had a deal where I would only pay about $80 for their Internet service. It came to a shock when I realized that my next bill in the bills after would be around $96 instead of the 80 that they were advertising. I am now somehow 90 days behind payment, (maybe 60, but that would’ve been caught up in this month) and no internet. I paid $100 towards my balance in order to return my services. I was then told through the automated system that there needed to be at least another $200 paid before I could have my internet turned back on.

We called Optimum on Dec 27 and were hooked up with a “supervisor” to get our bill lowered. He stated that if we paid $150 that night we would not have to pay January's bill and starting in February the bill would be $134.48 until December 2024. Well on Jan 12 we received a notice that the bill was NOT paid! We have been a customer since 1975! I called and spoke to a person who knew nothing about this and stated he never heard of Telco, which was the company that we dealt with (we found out later). In the meantime my husband called Telco and spoke to the person who made this deal with us! He stated that he never made that deal and that he never got $150 from us! In the meantime Optimum would not honor this deal or credit our account for the $150 we paid! They filed a fraud request and an unauthorized person request. Big deal! And we had to pay the January bill of $191.48. Thanks for nothing Optimum! That’s how they treat 48 year customers!!!!

Optimum keeps raising my rate. I pay almost $100 per month for JUST the internet service. I do not have the option to switch to another provider because they own the lines. Every time I call & complain about my rate and the poor service, they target my video streaming and also send an email that they've just upgraded the service at no extra charge, which is purely bogus! Providers must not be allowed to own infrastructure. I'm forced to move out of my apartment because I just don't want to deal with Optimum. The service is horrible, and we experience continuous interruptions. This is a crooked organization, and New Jersey is allowing this crooked company to get away with tormenting and abusing consumers.

I signed up for Optimum because it was the only internet in the area where I lived and could not get my previous provider. They told me initially I was entitled to an American Express gift that I never got and could not speak with a person when I called several times. Then my connection was poor and they sent a technician who did not fix the problem. Over the next year I experienced dropped connection and cancelled. Terrible service and unhelpful support.

I contacted Optimum Customer service on numerous documented (I have Names, times & dates) to understand the difference between Seasonal & Temporary Holds. I have been a captive customer for over 30 years (I have no other options, based on my location) for Cable/Internet/Phone service. I will be gone for an extended period of time and wanted to be sure that my internet service would support my "Ring" cameras while away. On 1/03/24 at 11am I spoke with Yanique, in Customer Service. I didn't trust her information because it conflicted with previous documented conversations w customer service. Yanique advised that on "temporary hold" I would continue to have basic TV service, limited phone service on 2 lines and Ring supported internet. AND, when I returned and turned the services back on, that all pricing, packages & services would return to the original prices as the day I turned on the hold. THIS WAS AN ABSOLUTE LIE.

So this is crazy, I love Optimum. It took over 20 technicians and 20 years to get the perfect internet. I have a great connection and it stays running flawless. I'm so thankful for it. I went in to pay my bill and get help with my HBO max login and she the lady with glasses behind the desk started blaming me for it not working telling me her son's works...like so mine doesn't how's that help me? I told her about how the app was messed up and I did everything I was told by the tech online who was trying to help me.

Optimum is THE WORST! It takes about 15 minutes just to get a live person on the phone. Their WiFi service is horrendous. I called numerous times to fix this issue. I then bought a new modem and router. Nothing worked. They finally sent over a tech guy (with the threat that I would have to pay for the service call if it was determined it was my equipment. Yeah, thanks Optimum. After decades of faithfully paying my bills on time - that's what you offer?). He couldn't fix it either. He actually put in a new wire leading into the house. Still didn't work. I was paying for 200 mbs of service and was only getting 30mbs. I left for this reason and switched to Verizon Fios to get the WiFi we needed. Soooo much better.

Experiencing immense frustration with the current situation – I'm paying for a service I'm not receiving, and the customer service is abysmal. Promised callbacks go unfulfilled, and supervisors are either unavailable or abruptly end the call when requested. Each call necessitates restarting the entire process, leading to no resolution. The core issue revolves around internet protection; the system claimed it expired, prompting me to renew through their website. However, I was redirected to a different site and charged extra, despite already paying for the service. Although assured my protection was active, the problem persists, and during troubleshooting, the call was abruptly disconnected, forcing me to initiate contact once more. After enduring over 5 hours on the phone, a solution remains elusive.

I was an Optimum customer for ~ 13 years. Service was good but pricey. I recently switched to another internet service provider with faster speeds at less than 50% of Optimum cost. When I called Optimum to cancel service they did everything they could in their bag of tricks to retain me as a customer. The customer service reps are obnoxius and are trained to retain you as a customer at all costs. Fact is, the big providers like Optimum have treated their customers like they had a monopoly, they DID have a monopoly. Not anymore! Plenty of lower cost options out there now. Don't go with Optimum. Waste of money and frustrating customer service.

I emailed the email address provided by the company in the response to my review. Happy to say they resolved my issue and I received the refund.

Optimum had an internet special online for $25 per month. My daughter signed up for it and referred me to optimum. The rep called me within a few hours after she signed up and we started the process for me to sign up assuming it was $25 a month. When I asked the salesman how much my bill was going to be he said $35 a month and I asked him what that was for and he said it was for 300 Mbps. So in a few days I received the Altice box and try to hook it up per the instructions, but it didn't work. So I called optimum and told them what was going on and they tried to help me hook it up with no luck. They set me up for an appointment to have a tech come out and connected outside.

I moved out of my home 3 months ago. I cancelled service and returned all the equipment. A month later I was charged for the equipment that I had returned. After speaking to customer service they said I would be reimbursed in another month. Two months after moving, instead of seeing a credit, I see that I have received my recurring monthly service fee reinstated. I called to correct this and no one would help me because they would only help me with a 4 digit access code that I do not have. So, until I can produce this code, they can make mistakes in the billing and not correct them. They said they only could correct it if I go into an Optimum store. I don’t live in NY anymore. That is a lot to ask, considering that they made the mistake. This seems very unfair. I will have to get my credit card company involved to stop payments. If I could rate them with a negative number I would.

I just got off a phone to customer service. Her name was Regina. She was rude and saying I was wrong multiple times. I am currently on ACP program. Was supposed to have discounted internet twice. It was not discounted so I finally called. They said they fixed it. The next bill was even higher so today I called. Talked to Regina and two others. One said that I was on the ACP program and it should be discount this. Another lady named Regina tell me I'm not on the ACP program and said I was never yet I proof that I am out of program. She was very rude. This has become the worst internet.

The quality and service of the internet quickly deteriorated after only 2-3 months. I have cancelled my TV and I was given credit however at my next bill this wasn't applied and I got charged full amount. Unfortunately customer service is extremely poor and taking long time on chat. It seems that notes left in account are very poor as each customer service person starts having no clue and telling you very different things. My charges went up with no reason and when asked she said the prices went up for 'TV' but I said I have no TV only internet, then she said 'the charges went up '...how come customers are not notified?

I was with Optimum for about a year. I had called yesterday, Friday December 15th, 2023 in regards to having a technician reinstall the internet connection at my residence. When I called to make the appointment, I spoke with a representative by the name of “Amelia". She hung up the phone on me 3 times. I called back and asked to speak with a supervisor. The representative I got, named “Tristan”, claimed he was the man in charge. He assured me my complaint was filed and when I asked for a company email to follow up with something in writing, he told me to “Google it”. Then proceeded to laugh at me.

Due to mistakes with my bill, I have spent over a dozen hours on phone. Supervisor said he would not explain bill, because it had been explained before. And that I was wasting both our time. Minus stars

So after shutting my service for no reason they tell me a tech is coming Tuesday. Wednesday morning 9am two techs show. Tell me all work is to be done on outside of the house. I say, "Great." 20 minutes later I look outside the truck is gone. They didn't even tell me why they can't fix my problem. Three days now no service.

Optimum has been to my home several times in the last couple years. On each occasion I have shared with the employees how their facilities do not meet required construction standards for California, each time giving more detail. The last crew that was sent out to correct the installation problem did not have proper materials and ran an orange underground conduit up the pole to install the cables in. This conduit does not have the required electrical insulation, UV resistance or crush resistance. Optimum has not replied to requests to do it correctly with approved materials. Today I have sent a complaint to the California Public Utilities Commission. I encourage others to do the same with their issues. Complaints can go to www.CPUC.CA.Gov.

1 Star rating is far too high, I would give them 0 stars if possible. I am extremely dissatisfied with my experience with Optimum Internet. The only reason I chose this company is because it was the only thing available in the area at the time. To be fair, I saw the reviews were bad, but had limited options. Believe all the negative reviews you see, this company is a complete disappointment.

In September 2023, Optimum Engineer contacted me, suggesting a router change at no cost, promising improved service. After the switch, I began receiving calls claiming my account was overdue, despite timely monthly payments. Upon investigation, I discovered Optimum had two accounts for my address with different routers. They insisted I pay $160 for the old router, attributing the issue to the engineer's failure to close the old account. Despite arguing, I reluctantly paid $40. At the end they credited $20, stating I owed the remaining $20. It's baffling how a company can bill one person twice for the same address, especially due to their engineer's mistake. A frustrating experience indeed.

I was tired of using the other internet provider in our area so I thought I would try out Optimum. It was simple to sign up online and get an appointment for my equipment to be installed. Appointment day came and he said our house wasn't wired for Optimum so he would have to put in a service request for another tech to come out. 2 weeks later I called and asked them to just cancel the whole thing since evidently they had forgotten about installing it at my house. I was talked into keeping them, just let them come out at the end of the week to install it and I would be happier than ever. The tech came out to install it at the end of the day (after 5 pm). He was grumpy, he left the wires all over my attic and didn't install all of the equipment I had ordered. He left saying it would be easy for me to do it myself. He said they would come by later that week to bury the cabling outside. This was early July at this point.

Optimum owes me a refund for 99.49. It was outsourced to another company who supposedly sent a prepaid Mastercard which I never received. Now I am supposed to wait from 45-90 days while this company investigates however, my refund is due from Optimum. I guess when you are no longer a customer. They just do not care. It is less than 100. They could certainly mail me a check, after being a customer for 30 plus years.

Optimum sets a new standard for terrible Customer Service. They have a number of arbitrary rules to make it difficult for the Customer. Apparently different departments are blocked from certain information in order to maximize charges to the Customer. Phone service only gives an option to make a payment. None for a billing dispute for instance but you can get through eventually if you keep repeating, "Agent." Chat services are virtually worthless because they are limited by arbitrary rules on what they can and can not do. Chat Agents are not allowed to email a Customer for example.

When I purchased a new phone for my wife we couldn’t get her emails on her cell phone only on her iPad, calling up Optimum service many times they Said it’s not possible, a year later I stopped at a Optimum kiosk in the Smith Haven Mall, the Lady straightened out the problem and my wife’s cell phone is getting all the emails but not her iPad anymore, I called Optimum service, over an hour and talking to their supervisor I was told that the iPad was NG and call Apple?

Spent 30+ min trying to cancel Optimum Internet. Homes in multiple locals. Optimum by far the most disappointing service ever. Major ordeal to cancel. Heed others advice and stay away from this provider.

Updated on 11/12/2023: They did not respond to my reply and I still can't play NBA 2k because they dont give enough internet to have fun or play. Smh. They crooks. Everyone should sue. They steal from NY to CT. Probably other states also. Smh.

I had the worst internet service so decided to switch to a different company. I returned my equipment to one of the stores and the same day verified with someone on the phone that the equipment was returned. A few months later they called saying they did not have any record of the equipment being returned and asked for $69. I asked them to go back to the recording on the day that the equipment was returned and they refused to saying they don't have access. Now 1 yr later they are changing the story and are saying they are not billing me for the equipment. I didn't pay my last month's bill (I canceled in April). They are billing for June. When trying to call in you can't get anyone on the phone to help. It takes hours to get someone actually on the phone. Will NEVER use this company again.

My TV showed a code indicating channel should appear shortly. Never did. A day later I got on a chat with a Luis (after waiting 27 minutes) and Luis said he would fix it. He left the chat to fix it but he was obviously helping others. He came back with a ‘You still here?’ response and after 34 minutes of coming and going ‘to fix my problem’ he finally said I needed to talk to a tech. So why was I not talking to a tech to begin with? I took my non-working NEW equipment back to the store and I was charged a full month despite the fact my cable never worked! These people are crooks and the responses given to complaints you see on this forum are cut and paste PR releases!

Unfortunately Optimum is the only high speed internet in my area. I've been using them for years and it's always been a hassle. They entice new subscribers with low temporarily discounted fees, then steadily raise them without notice or even acknowledgment that they have done so. The charges can rise to outrageous amounts. It's time consuming and difficult to get them on the phone. Chat is only with a bot and their website hides pricing from their existing customers. Even when existing customers are eligible for a discount they can be refused. This month my bill went up $15. There was no prior notice, no acknowledgment that it had occurred or change in service. My experience over the years has been that they will continue to raise the charge until you call and complain. They make this very time consuming with long waits. If you have another option for home internet I would seriously consider it.

I wish I had read the comments before opening an account with them. They had an offer of $60 a month for a year and month after month the price started to double without them sending anything. Now I pay about $150 every month for an Internet gate, and be careful they withdraw them at the beginning of the month and a half so that no one notices. I was always wasting my time not communicating with them or knowing what was happening. I do not suggest anyone to deal with them ever.

For a condo that we spend at most 10 weeks in throughout the year, I am paying 260 dollars a month for basic internet and cable. I keep calling to see if I can reduce the cost, all I get is the same price called 'promotion'. Very fishy business.

They very expensive and rude. They never give extension due to highly bad circumstances. They threatened to kill me in theft. Said they could give me an extension but they not going to because I’m a **. The lady and supervisor said.

If I could give negative stars I would. We have been fighting with Optimum for 3 weeks now to get someone to come install internet to our home. First appt was Oct 11th, the tech said he didn’t bring the right equipment and rescheduled for oct 14th. Oct 14th, tech comes and still didn’t bring the right equipment so we are now rescheduled for oct 21st. Oct 21st comes, and the tech calls me to let me know that they’re 10 mins away.. Over an hour goes by, so I give the tech a call and text. The tech read my message and didn’t reply (he has an iphone and read receipts are on).. I called three times and no answer.

On Thursday October 19th, 2023 in the early morning I woke up to not having internet, TV and my optimum.net email account was gone. I waited for 8 am and called Optimum and after staying with them on the phone for over 30 min I learned that someone disconnected my account because they established their own account under my home address. Later the same day I made another call and stayed with them on the phone. Got over an hour, nothing was fixed.

I spoke to an individual on Saturday 10/14/23 asking for an extension to Thursday 10/19/23 to prevent an interruption. He put me on hold multiple times after saying he was seeing what he can do. He came back and said he was able to get me an extension to 10/30/23. I was thrilled and confirmed that my service would not be interrupted and asked if it was for the whole amount (I had a past due and a current due) or just the past due and he said it would not be interrupted and that just the past due would be due on 10/30/23 but that the remaining would be due the following week. I asked for his operator number which he told me he couldn't give me but did give me a confirmation number and said it would all be documented in my account. Today, 10/17/23 I received a text message saying my service was going to be interrupted.

Always an outlet in Lampasas, TX. It has become now a weekly outlets. It is terrible!!!! Please let actions speak better than your advertisement. The service at max time is very slow, all I watch is buffering. The service Sucks!!!

We've had ongoing issues with Optimum for several months now. At times multiple monthly internet outages that will last 4-12 hours. Ongoing packet loss for months which they will sometimes acknowledge and other times deny. They have unreliable service, and customer service. I have reached out to them several times to resolve these issues and I will receive different answers from different customer service representatives. Example from last Tuesday's outage The first CSR said "It's not a node issue" and then the next CSR a few hours later said "Hopefully it will resolve with the node repair." They won't EVER give you an estimated time for a fix. They remain vague and often give everyone the same canned responses but don't actually "help" you with anything.

When I first signed up for service with Optimum they had sent a flyer in the mail about $5 per month service for mobile service for 1 year and get a free phone as well. I called to find out the catch because it sounded too good to be true. After speaking with someone he assured me there was no catch, all I had to do was keep service with them for 1 year and I would get a free phone and charged only $5 per month per line. So I went with it, the bill was $5 but a charge of $11 per phone plus all kinds of other charges. It was around $36 for two phone lines monthly.

I was suddenly disconnected and when I called they told me that someone else is under my address when no one lives here. They told me that they would look further into it and call my landlord which they said didn’t answer. I call my landlord right after and they said they never received any call or email from this provider (Also they answered right away). It’s very frustrating because I also have to pay temporary internet because I need it for other work. I asked for my money back and compensation for the inconvenience and they don’t want to cooperate on either. They just don’t want to help, so I don’t recommend this service to anyone. If you can stay away it will avoid you so many problems and headaches. And on top of that I was offered a $200 for purchasing a new plan as a new customer, and never even received that either.

Optimum has the WORST customer service. This is exactly why I cancelled their service. Then we purchased property that has 4 Optimum poles. One is laying on the ground and 2 ready to fall. Calling since March to remove the poles and nothing but runaround!

Lost ESPN and several other channels for several hours. Had to wait half hour on the phone, spent 1 hour out of my day to get an update code, so I could watch ESPN. No credit. Tried talking to supervisor, and they wouldn't connect me to one.

Never will I use Optimum cable services again, even if they change the name. A neighbor opened an account with a different name, however, Optimum got the apartments confused and continue disconnecting my services. When I call, they tell me my services are disconnected when, in fact, my services are turned on. It's been so frustrating working with them during the 17 years that I was a customer, and even more frustrating trying to disconnect my services. They are giving me the run-around, passing the call from one department to the next and not allowing me to disconnect my services. This should be illegal and that's why I'm filing a complaint in hopes that others will not have to endure the unprofessional, bad customer service and emotional stress I've had to endure with Optimum Cable Services. This is the absolute worst provider EVER!

I've had to use Optimum since 2021 when I moved to north NJ. Because there is no competition, they can do whatever they want, and my internet fees have been steadily rising. I use my own modem/router to save on costs. When I moved to central NJ, it's still Optimum, and I told them on the phone multiple times that I had my own modem/router. When the tech arrived, my modem/router was literally out on the carpet, I just hadn't had time to plug it in and call Optimum yet. Instead, he says that I'm not allowed to use it, he installs his own product. I ask him twice - "Why can't I use my own modem (you just can't), do I need to pay for this device (no), and if I move in the future do I need to return this device (no)." I tipped him $20 for being a liar. I get my bill a week later, and it shows "Gateway" for $12. I spend 30 min on a chat to find out that Gateway is a modem. I ask repeatedly if this is a 1x fee or recurrent - they do not answer.

Optimum is by far the worst internet provider I have ever had to deal with. Their internet connection is slow and outages are a near-daily occurrence. And because they have a monopoly in my area they aren't bothered to improve their service and don't care about their customers. I used to play online games with my friends until recently but now I can't due to Optimum's garbage internet making any form of online play impossible. I honestly don't know why I bother paying for Internet because it never works. DO NOT SUBSCRIBE TO OPTIMUM IF YOU HAVE ANOTHER OPTION. They are by far the worst internet provider on the market. Go elsewhere if you can.

The sales rep offered 1-month free trial and one-month free service as well as gift cards. None of these offers ever happened. I called several times to air my frustrations and each time the customer service rep said that they would escalate to a supervisor and never got any calls. In addition, the product is pretty bad. The system constantly reboots for updates of course when you're in the middle of watching a movie. This company was great under previous ownership and it is horrible now. Don't fall for false promises.

I was having a problem with my service. After numerous calls and about 6 tech they couldn't fix the problem until I made a big issue over it . Finally got a supervisor here to tell me the same thing I been telling their tech that it's an outside problem. After over a month with horrible service they fixed it. Now they are trying to charge me for a service visit that never came. I called to get that fixed and they refuse to take steps to fix the problem. They keep claiming they gave me a credit for the Visit that never happened and trying to force me to pay that service.

Very disappointed with customer service. Due to the timing of my move, I happened to cancel my service on the first day of my next billing cycle (Sept 5). I was asked to return my equipment as soon as possible. Per company policy, I have to pay the entire billing cycle (Sept 5 - Oct 5), even though I had to return the equipment. At no point was this policy made clear to me during the cancellation process. At no point has a customer service agent or supervisor even attempted to make it right when I have expressed frustration with the policy and how illogical and unfair it is to me as a consumer. I was told, "This is our policy and I have no authority to override it," rather than attempting to find a way to ensure customer satisfaction and repeat business.

When Optimum bought out Suddenlink in our area I was ecstatic. Never in my life had I had so many preventable, ridiculous problems with a company before Suddenlink. In the place I live, I can only use the service of the company the landlord approves. This is the only one. I didn't think any company could be worse. Optimum is now in the running. Some worker in the company removed my phone number from my account & placed it on a list with other numbers and sold it to someone else. Those people activated it. All this was completely unauthorized. I pay my bill every month and I'm not late. They mentioned nothing about this to me although my bill was slightly lower for the past 2 payments. I tried to check the itemized charges to see if this was a customer appreciation discount from optimum after the merger because I've been with this company about 10 years. However, it's impossible to get to the itemized charges using their new app.

Back in July of 2023 I was talked into switching my internet package to the 1GB plan with the promise of paying only $50/month for 12 months. My first bill was $128. When I called to find out why I was told I am being charged for my old internet plan as well as the new one. Whoever I spoke to in billing said they would remove the old plan and credit my account $41.98 which would be applied to the next bill (September) and that bill would total $8. September rolls around, I get a bill notification, open it up and it's $90 due 10/11/23. I call billing again, the old internet plan is still on the bill along with the new one. He removes the old plan, tells me the next bill would be $8 but that I still had to pay the $90 currently due. I ask for retention so I can cancel my services altogether, the man states that he will transfer me to retention but he was going to delete his notes concerning our call first.

On August 19th 2023. Optimum billing department. Billing department. ACH drafted 474.23 From my checking account. Which cleared and was shown on this statement. Still, to this day, though the month fails to credit funds to my account. That expects me to repay it again.

The absolute WORST company in existence. Service is horrible and customer service is even worse. Good luck EVER contacting a live person. Rebooting the router is the universal answer to all issues. It is my sincere desire that this company goes under. Can not wait for the day we have an alternative.

So we scheduled an upgrade to fiber optic Wi-Fi. The tech came out 15 min before our appt ended (we had 2-5pm) and removed the old equipment, installed new and said they can’t turn it on yet. I said WHAT? Tech said there’s a problem and he left. Called Optimum and was told it’ll take up to 3 days to fix. I explain we work from home and the financial losses could exceed tens of thousands of dollars. Optimum’s reply, "I’m sorry about that." Now they won’t put the old equipment back. They think we need them and must use them. Nope, called another service, install tomorrow. Don’t use optimum. Not if your life depended on it.

I have service at my current address. I am moving in 2 weeks so I called Optimum yesterday to set up a new internet and TV package in my new place for 2 weeks from now. The sales rep took it upon herself (I did not ask or tell her to disconnect my current service) to disconnect my current package today so I have no internet. I spent 2 hours on the phone, explained what happened EIGHT times after being hung up on after the first 40 minute call and transferred from person to person. They initially told me I'd have to pay $100 to reconnect, I told them I won't because this was the rep's fault.

Called Optimum Cable Co 8am today September 6/23 for a service issue. I made an appointment for 9/6/23 for a evening appointment, was not told until after 3pm that the appointment was reschedule until the following day between 5 and 8pm. Seriously like I’m not going to have to pay my cable bill for the ** up non working service. Why no one out there doesn’t do something about this company? We humans pay for ** up services. Is this not the USA? ARE WE A THIRD WORLD COUNTRY? SO NOW I'M PAYING FOR NO TELEVISION SERVICE

Have had intermittent internet since I moved in. 5 technical visits later it is not resolved. Also every time you call customer service you have to wait 8 minutes while the automated system resets your internet gateway before you can speak with a person. There is so much wasted time dealing with this company. Fiber is also still unavailable in our area despite lots of advertising around it. Cable monopolies need to go!

The internet it so slow and they give you no help besides send you from one call to another and they take hours to answer. I highly don’t recommend this service. I had multiple problems with this company.

I've been attempting to upgrade my internet speed for a few days now, and have been subjected to the proverbial run around. I started this process online and thought everything had been accepted and would be implemented without any issues. Wrong! I received an email the next morning from the e-commerce department (whatever that is) telling me the upgrade couldn't be completed until I called them. I called and was unable to speak to the person who sent the email. Another representative I spoke with couldn't answer my questions and said they'd call me back in a bit. I never heard from them again.

We started to rent a new house with an existing Optimum connection via a cable modem. It was supposed to be really simple! Send out a new cable model and router as the current one was old, and leave the current one in place until the new one arrives. Simple... Instead what happens is some guy rocks up at 8:30 PM slams a ladder on the side of the house, drops a 40 ft unwanted fiber line from the roof and says it's for later, and leaves. Next day the working internet is shut off (2 days ago) and technical support nor sales have a clue what to do... They don't know what to do with the unwanted fiber cable nor how to turn back on the working cable modem.

Immediately after switching to Altice we started having issues - have called several times to no avail!!! We have gotten new boxes, rebooted our system, had representatives do what they needed on their end and still it is not working - continuously buffers and today no internet all day. We called again only to be told they can send someone out on Tuesday!!! Awful. Not acceptable!!! Still on hold for over one hour waiting for a supervisor to get out of a meeting!!!!

We signed up for Optimum (which was Suddenlink at the time). July 25, 2022. Our quoted price was $44.99. Since then it has gone up to $74.20. I cannot get into my account online as my information with Suddenlink apparently did not transfer over when Optimum took over or changed the name or whatever the heck they did. I do not understand the people when I call for help because of the heavy accents. I keep praying Verizon or another provider start servicing this area because I will change in a heartbeat.

It has been years since my family and I have been subscribers to Optimum's services and the only reason that we are still with the company is because Fios along with many others are not in our area. Believe me, I have searched. We have been plagued with an ongoing issue for many years of internet working for an hour at most, only to cut out for an unpredictable amount of time. This can range from minutes to hours without internet. It is absolutely unreliable. Once a year we have a technician come out to our home around some arbitrary, obscure very inconvenient time slot that Optimum provides us with. So then replace the router or modem... then the service will function properly for about a month to only come crashing down with a halt of problems.

Our internet went out after a storm. It took forever to be able to talk to someone. They tell us there are no outages- however - everyone in the neighborhood with Optimum service has no internet. We are all in a chat group together and some tell us that their Optimum rep said there is an out. Other reps said there isn’t and to go get a new modem. So the whole neighborhood needs a new modem? I don’t think so. They have no idea what they are doing.

Cablevision is charging customers for technicians visits who never show up and you'll have to set up everything yourself with your own equipment. There's an escalation team there where a person by name Jennifer works who refused to provide her complete name or employee ID as soon as she was informed that the customer will be submitting a complaint outside of the company as she apparently doesn't want to be identified whom specifically this complaint is going against. She is unable to get any technical issues resolved but was trying to sell another modem and charge a customer a rental fee on a monthly basis instead, although a modem was provided by Cablevision when the account was established during a previous subscription with the company (there was one back in 2005 and another new subscription in 2020 when there was EBB/ACP/Lifeline provided by US government to certain households which Jennifer is not even aware of).

Updated on 09/12/2023: This is a follow up of my first review on Optimum. After returning the modem almost a month ago, the modem that I did NOT ask to be sent to me, I still got a bill statement on overdue payment and a notification of disconnection!!! This means to say that whoever is responsible to update information on complaints and whatever changes made on an account is incompetent and inept. So, I called again and it was a nice agent responded to my call. Again, apologizing and promising to cancel the alleged account. She was the 9th agent that I talked to since the problem began in July. I was told that this has been a problem because sales people are going ahead with the sale even without permission because THEY GET A COMMISSION! This is STEALING! And Optimum is NOT solving the problem because I am not the first case. It is rampantly happening. :-( If I could give a zero, I would.

It has been three years at least since we have had decent Wi-Fi and cable in this house! There have been at least 5 to 7 people working on my house over the three years and each one of them says the same thing is wrong! They recently put in fiber optic, which sucked, and I still had to put boosters in that I had to purchase and customer service told me they would not work, but the technician told me they do work and install them! I asked for management to contact me to set up an appointment to come to my home, no one ever get in touch with me!! This company reminds me of the Wizard of Oz, management is always hiding behind a curtain, and never wants to show their face and be responsible for the shit job The company does!! If they did, the right thing, I would give them a good review!!

Unfortunately, this is the downside of having a monopoly in any given area where a company is the only one offering high speed internet. We recently attempted to upgrade our service to Fiber optic high speed internet on Aug 10 2023. The technician showed up early and told me I’d be without service for a half hour. Needless to say, they basically shut my business down for the entire day and they have no fix and no one who actually cares enough to place any urgency on getting me up and running. I have over 4 hours of hold time and at least a half dozen different so called customer service reps all coming up with their own version of why it won’t work. All I want is my old service back and that has proven to be nearly impossible.

We have their cable (no competition). Keeps freezing and cutting out. We tried their internet, slow, unreliable, down a lot. Customer service and technical support are non existent. They are uninformed, rude and never solve anything. I thought they were bad as Suddenlink but actually much worse now.

How hard should it be to order internet service? Customer service is disorganized. I was quoted multiple prices for the same service, on the same call before I was disconnected. This repeated on multiple ordering attempts.

I have had issues with my service for a year. Optimum is the only cable and internet provider in my area colts neck NJ. For the last year I’ve called dozens of times with issues with my service. Until recently when it completely stopped working. I have had intermittent internet and 0 cable for weeks. This has caused me major problems with my business. I cannot work. I have no tv because my internet is not working. I have no alarm, no security cameras, no TV, cell phone bills in the hundreds of dollars because no Wi-Fi in the house.

I used to have credit card auto pay ($95 a month for internet service). Never had issues. Then my card expired. And I didn't aware till 6/7/23. I received the letter. Said I owe $193. Because I didn't paid June's bill. So I called the customer service and gave them my debit card number to pay it. On 7/10. I received the bill again, now the amount I owed is $213. So I called the customer service again. They kept tell me that my bank was charged $193, but they refund $193 to bank and my bank account is frozen. And charge me $40 refund fee. But I checked my bank account, I never got the refund and my account wasn't freeze. Then my Optimum account showed I paid $213 (wasn't my card number) and a week later, they refund the $213 to the card owner and charge me another $40 refund fee. And 7/3 they charge someone's card for $407 and refund the $407 on 7/10, and charged me $40 refund fee again.

I ordered an internet box on the first week of March 2023. I received the equipment on March 8 and couldn’t get it connect through the self-install directions. I called Optimum and they stated that someone would be out to make sure everything was installed correctly. Okay, no problem. Someone shows up a day or two later and he states that it was an outside wiring issue and that he couldn’t fix it so he escalated the problem to a higher level. Here it is July 21st, and still don’t have any service. I have called everyone I possibly can and all I ever get told is that the issue will be escalated or that someone will be out within 24-72 hours on several occasions.

On May 2, 2023 I paid $265.00 to Optimum to install cable/tv in my home. According to optimum the money shows up but it does not state what was it used to pay. I feel the optimum representative stole.

Updated on 07/14/2023: I made a complaint on this website about Optimum. I was given an email to send my complaint to. That email address is not valid. I tried sending an email to the address given and it is not a valid email address. Please help me. Thanks.

I turned in all of my equipment on 7/11/23 and canceled my service. The next day I got an email saying they will discontinue my service at the end of my service period on 8/7/23. I called but no help.

I canceled Optimum Rx 0n 5/11/23 They continued to send Prescription request to my Drs. On 6/1/23 I called and was told to ignore the messages about processing my meds. They continued sending renewal requests to my physicians until they finally got prescription renewals for all my meds. Now I am charged by Optimum for $429 co insurance for 8 inhalers that I would normally only use 2 to 3 refills per year. Now I get a message that I am $200 from going on the Medicare gap and will have to pay 25% co insurance. They billed medicare $750 each for 8 inhalers. Their web page is full of traps. You can spend hours on the phone with them and get no help. Confusing explanations, passed on to someone else who contradicts the last guy. I would give this outfit 0 stars. They are rip off artists who prey upon the elderly.

I canceled my service with Optimum on the 19th of June and turned in all equipment. My billing cycle ended on the 29th. I was assured I would get a prorated refund for the 10 remaining days. They never gave me a refund and tried to bill me for the next cycle.

Optimum has fraudulent billing practices and predatory billing increases for no reason. Consumer beware. They will keep your cc on file even after you discontinue service. It’s super slow internet. They advertise you’re getting one speed but you’re really a 1/10th of the actual speed. Then when you try to leave them, they talk you out of it with all kinds of lies and deceit. They make promises and don’t keep them just to keep charging you. Everybody is leaving their internet service. They haven’t figured out why. Do not use them if you don’t have to.

This company rebranded last year, but their service is still just as bad. I'm actually using the mobile Hotspot on my phone for this review, because I HAVE NO HOME INTERNET. Since the outage was >15 minutes, I did call tech support this time (usually I wait at least that long for it to come back on, since it goes out so much.) They tried to tell me I was wrong, everything is fine in my area. DON'T ever try to call their tech support, they are clueless about the product. In fact, the online tech support is about as good as their physical storefronts - which is nil.

I work from home and have had extremely slow internet access. I pay for 1Gig speed and have been getting 39Mbps on average for the past 5 days. After working online thru CHAT with their support team they determined it was necessary to send someone to my home to resolve the issue. An appointment "window" was scheduled from 11:00 - 2:00. At 11:44am while I was on the phone, I received a call from an 800 number. I didn't answer it nor did they leave a voicemail but after my call I decided to call the number back. It was Optimum. Using their voice response system I again confirmed I was home and expecting a service tech. I logged into my Optimum portal at 1:17pm to chat with "Patricia" who said the appointment was confirmed and someone would be there.

If I could leave zero stars I would. This company is garbage from service all the way to customer service. Optimum bought our local internet company, When they bought them out they sent a letter stating we would get the same great service. We have a large household and during Covid we paid for the maximum plan which was 1GB. Once Optimum took over we were constantly lagging, getting booted offline. Every time I would call they would tell me everything was fine. I would argue it wasn't and they would send a tech out, and every time there was something wrong with it. The first tech was extremely rude and condescending. Every time he would ask a question and I gave an answer she would either scoff or roll his eyes clearly indicating I was wasting his time.