Optimum Reviews

Horrendously unreliable wifi and TV connection. Service always goes out and takes days to restore. Can't watch services like Netflix either as a result. Takes hours of holding to speak to anyone and they're clearly answering the phone from somewhere outside of the U.S. They can barely speak or understand English and talk in scripted statements. They do nothing to resolve the issues. I asked 12x to talk to a supervisor and was told none was available for 24/48hrs. When I finally did speak to one, he also didn't resolve anything but his information contradicted everything the previous representative told me. Triple play Robbery.

I called, multiple times and got different information and transferred to many other departments. I called to order Apple TV. They said I should receive it in 3-5 days. 10 days later no Apple TV. Called back. Got hung up on twice. When finally got through 5 hours latter they say you have to go to the store. So now I have to go to Brooklyn if I want Apple TV. Why was I not told this from the beginning. Oh yah, they are incompetent idiots!!! And Verizon the only other choice is just as bad.

Repeated customer service issues over 20 years. This company dominates the market and cuts all costs at the expense of the consumer. I can never reach a live customer service person with always the same recording for years, 'due to unusually high call volume', one can be placed on hold for over an hour and sometimes multiple hours.

I cannot believe that this company charges me more than $311/mo for their product and they provide NO service. It is an embarrassment. Whomever is running this company should be thrown out. They do not answer the phone promptly. They do not take care of the problem in a timely manner. They are not empathetic to the problems. They do not care. Period.

After 6 mos' efforts for disputing a speed issue related account balance through FCC, recently I received a full reversal of my past due account balance (zero) from the company.

Customer support, especially following the death of a relative, is non-existent. I spent 3 hours on the phone trying to properly terminate my sisters account. She passed away on 4/6/20 and is being charged for two months service after she passed away. The equipment has been returned and the service disconnected and yet, Optimum insists that she pay her April and May "past due" bills.

They just shut my cable off during a pandemic due to late payment. Every other company has been very understanding and promising to keep service active during this crisis. Optimum wants everyone to know “we are not in this together!”

Optimum is the worst service to have, nobody understands English nor do they comprehend basic instructions. My entire account was messed up based on incompetence and mishandling. My building only allows this service, but I’d rather watch tv on my phone!

For the past several months, since everyone is now working from home, I have had NUMEROUS problems with my internet service. It would up and down all day, everyday, but the last two weeks it was practically non-existent. Approximately three weeks ago I called the company to tell them that I was having issues, and they had to send a service rep out to my apartment to look at it. The service rep told me that one of the connections in the box outside was corroded and he had to clean fix it. He also explained to me that because many people were now working from home, my service was no doubt being throttled. He admitted to me that I would be better off trying to upgrade to a faster service. I lost my job because of Covid-19 so upgrading at this time is not even possible. After he left, the problem with my service was even worse.

I've been an Optimum customer for more than 10 years and this is the worst they've ever been. I can somewhat understand the increasing prices, but the bad customer service is just unbearable. whether you're trying to chat, or call you will wait and wait until they simply disconnect you. Each time you call back you go further and further on the waiting. If you're fortunate enough, to get someone once you ask a question they not ready to answer or address you mysteriously get disconnected. They also cancel your appointments without any notice. It's really sad that a company that was so good has declined that bad. Definitely considering dropping cable altogether.

Internet service not reliable, even before COVID-19. Customer service horrible. Can't get through via phone or chat. Extended waiting time. Even when escalating via Better Business Bureau or Consumer Protection Agency, Optimum does not resolve issues and only defend themselves and insist speaking on the phone instead of responding via email. Seems they are not comfortable about putting anything in writing. If you have a choice, do not use Optimum. This is the worst service provider I ever had. I read recent poor reviews here and can attest those bad reviews are consistent with my own experience.

I pay $113/month for Optimum Internet. It never works. I cannot contact customer service to discuss the issue because their voicemail lasts 10 minutes before being placed on eternal hold. Staying on hold for 35 minutes is completely unacceptable -- even with COVID-19. Shame on you for ignoring your customers who pay you great money. If I treated my customers this way, I would be out of business.

Several phone calls about a charge on our bill. Left message each time. Never got a return phone call. This is unacceptable service. It is no service at all. I also tried leaving a message online. No response there either. The phone message was I’d get a call back in “more than 45 minutes.” That was about 8 hours ago.

All other negative reviews - same here plus more. These reps are trained to be belligerent, intimidating and not helpful. Anyone using this service is held hostage as there are no other internet providers available in our area. I have a business account for internet only, paying $120 for 200 mbps... That speed is not even offered to residential customers! There are published rates for less. The speed test runs at 105mbps.

I moved to Nassau County in mid 2018 and had to give up DirecTV because the Village of Floral Park has rules up the kazoo, and satellite dishes are forbidden, as is overnight parking in front of your house. Totally absurd!!! Anyway, I signed up with Optimum and they installed their Altice 1 system on my 3 Smart TVs. Within the first week I had to get a technician come to the house. That was the first of dozens of tech problems and several more service calls to the house. Altice 1 is garbage, totally unreliable.

I have had the misfortune of having to purchase my t.v., internet and phone service from Optimum for 2 years due to the lack of competition in my community. I have found them to be deceitful, greedy and customer service challenged. They seem to have perfected the art of "Bait and Switch". I am currently investigating various streaming providers so I can replace Optimum, hopefully 5G will be available in the foreseeable future.

In order to get customer service, you need to wait on hold on the phone. The last three times I needed to reach them, I have had to wait 45+ minutes to get in contact with someone.

How is it we are all having internet issues now and they say that they must come to you for a service call in your home or charge you to upgrade equipment? Selfish greedy company in this pandemic!!! Charges a service sport charge for non sport customers!!!! Be it internet or cable they gouge you. Let the Dept of Cable know! I have been a customer for so many years. I can't remember how long UA Columbia, I think from the seventies. Numerous name changes as Customer Service changes have I seen and experienced with this family company, now sold & owned overseas Especially since sold by the family who also took them to court in violation of terms set in the sale of this business i.e not to fire people who were to have jobs after the sale.

I was having problems with my Internet service so I decided to call Optimum’s customer service line. I immediately got on the phone with an automated speaker to follow directions as I needed help Specifically with Wi-Fi services. When I got to the point where I had to wait for a representative, I was told that I was to get called back, more than 45 minutes later. Then I didn’t know that it would be four hours later that I would be able to speak to a representative. Once I finally got that call back four hours later, I hurt so much background noise and talking that I couldn’t hear the actual representative likewise the representative couldn’t hear me. Then all of a sudden the phone clicked and ended our phone call without me even getting to explain my problem to them. So I recalled and waited an additional 4 hours for the next call back from a representative.

Let me start by saying I've used a competitor ISP and throughout the years, I never had major problems. However, since moving to the center of Brooklyn along the Midwood area, I opted for Optimum just by choice (since I never used them). My Optimum service has disconnected more times in two weeks than my competitor ISP disconnected in 10 years. I've had issues with Optimum pre-COVID-19 quarantine and during (right now).

Been an Optimum now Altice customer over a decade and this service is the worst I've ever seen in my life. Was bad during hurricane Sandy but now it's impossible and it's fake as they have high demand from people being home more but like a good business who would increase the amount of people working they don't. They hide in their looping phone system that either tells you how busy they are ALL the time and hangs up or puts you into menus you can't get live help on. THEIR GOAL IS TO BE CHEAP AND HAVE NO LIVE HELP or poor help who have no idea what they are doing. The goal is to have you hang up. They never ask for feedback on how they are doing. I wonder why?

How Optimum punishes society in the Covid pandemic time. I pay only for Internet access, no phones, no TV. Raising monthly price without reason shows what kind of evil company you are dealing with. Instead to increase Internet speed for same money they increased monthly fee for same service. In the time of Covid pandemic when people have less incomes this is bad, bad, bad....

For days we have been losing the internet 3-4 times a day! The landline has been dead for a day and a half, and I expect much longer. The automated system is infuriating. You are lucky to get anyone on the phone after a recorded message says the wait will be at least 45 min! I purposely called the sales dept out of desperation and because they answer fast, they want to make money, and he tried to sell me 2 two products, one of which was for tech support!!! I gave up and tried the chat feature on the website.

This is the worst service I have ever come across, and I actually work in the ratings & reviews industry. I would never recommend this company to my worst enemy. They make it impossible to cancel, and will not allow me to get in touch with an actual person. AND the automated system is absolutely terrible, it only has a few options and none of them address faulty service or canceling the service. I am incredibly dissatisfied and wish I could get people fired here for their terrible service.

When my internet recent went down for no reason, I could not get a live person on the phone. I waited 2-3 hours for someone to call me back and then that person did not seem to know what was going on and said there was an outage and the engineers were working on it. Two days later with my internet still not working, I finally got someone on Optimum chat who said it could be a router problem, but since it was my router that I paid for, if Optimum came and discovered it was my router issue they would charge me $80 to "fix" it. It was at that point in the chat that my temporary connection with the internet through which I was chatting with the Optimum person went out also.

We had the service for three years and are currently disconnecting it. The prices kept going up while the service options kept going down. We have had poor Internet service and interrupted TV service. Almost impossible to get to speak to a human being who actually cares. Worst service ever for Triple Play!

We have been customers of Optimum for over twenty years and never have had problems as such of recent. My husband contacted them because my internet/cable bill keeps increasing without additional services provided. He agreed to discontinue our TV service without my permission so I called back to speak with customer service to see if we could resume our TV service at the previous price that we were quoted. The customer service representative was so rude that I asked him to get his superior to speak with me. He said that I could not, as it is their policy not to allow for that. I asked for his employee number so I could call back to report him, but he refused. He only told me that his name was Steven M. (I questioned if that was even the truth).

This company is the absolute worst internet company second only to Sprint. I have absolutely no idea what I'm paying for. Kicked off constantly, internet constantly shuts off, They are the absolute worst. If you have ANY OTHER OPTIONS, take it!!!! An absolute ripoff!!!

DO NOT. Even, if like me, you only have 1 other option. Even if that option is Verizon with no FIOS, even if the service is a 10th of the internet strength, stay away from Optimum!! They will say anything to get you in the door and, as others said, get you paying for things you don't need. You get a great price for a year & then your bill doubles. When you call they give you story after story. They give you made up names & made up ID#s. One call contradicts the next. You're disconnected for no reason.

I had sudden monthly bill increase - had to wait for more than 2 hours to somebody answer, connection quality was very bad; support rep read the script (apparently promotion has ended) and finally abruptly disconnected. Researching if possible to switch provider - not easy as well especially if your residence is condominium.

Everything about Optimum is set up intentionally to make you pay for things you do not need. Do not believe a single thing they tell you in their sales pitch. The internet service is not that good either but the way their policies are set up is to make you pay for things you have not used. Try disconnecting a day after your billing cycle starts to pay for the whole cycle. Talk to customer service people who seem to have been trained to say whatever it takes to give you the impression that you are going to be charged less or get a better services. Lies, lies, lies, that is all you get out of this company. If it were possible to give them a negative number of stars I would have given them that.

They interrupted my services for everyone in my house where I live, to do updates... Without advising anyone and they do not answer their phone..This is a critical time for America, we all need to stay informed.

Optimum should change their Customer Service Dept name to "WE HAVE NO CUSTOMER SERVICE". This is the worst customer no service department I have ever tried to deal with. I say try because you can never get through to them. Every time I call, I get the same answering machine, it asks the same questions and you get the same results, you wait for hours and then hang up. Even the chat doesn't work right. You go around and around and you get nowhere. The bottom line is if there was another options for WIFI I would drop them in an instant. If you have any other choice in your area, take it. Optimum is the worst and they are very expensive. I get to pay almost $300 a month for this lack of customer service.

Please if you have another option of internet use it. This has the worst customer service, I am on hold every time for a minimum of 2 hours. The longest I was on hold was for 5 hours. After being on hold for this long they never complete what actions of what is requested. My internet was out over 10 times in 2 months. There are constant outages and it's more expensive than Verizon. Customer service refuses to send an email with a confirmation number. I have had 2 representatives that have flat out yelled at me when I voiced these concerns and they do not have any supervisors you can speak to EVER. THE WORST INTERNET SERVICE.

I just received my May 2020 bill. Amount increased by $20.00. I called to find out why because even as an intelligent human being you can not understand a cable bill. I was told the reason for the increase is due to "some discounts expiring" (NOW....during a time when people are out of work). I am currently paying well over $230.00 a month with no pay channels (basic cable, internet, NOT high speed and home phone). I was told to return a cable box or cancel DVR in order to lower my bill. They said at this time they are not running any specials that they can offer me. I believe it is time to find another cable company who is willing to help/accommodate a loyal customer.

I moved into a new house on Sept 2019. The service is brand new. This is my first time using Optimum Online. My service is the monthly fee plus the fiber gateway charge: $10 (which means modem rental) and $3.5 network enhancement fee(a fee from Optimum). It is an automatic payment so I pay on time every single time. Feb 2020 I requested to open up a port 80 (website) for my modem. No one calls back for a month until I call and complain. Finally Fixed after 1 month. March 2020, I received a call saying I have an unreturned equipment. But I am still using the service. What do they mean by "unreturned equipment"? I dismissed it thinking that it's not related to me.

It is such a horrible company to deal with. I have been their customer for more than 2 years and one day their modem which I was renting stopped working, they send a technician and arrived 3 hours later than time of our appointment. They wasted my entire day and they charged me $80+ for technician which was not my problem, please stay away from this ISP.

Their internet delivery and the customer service is to the lowest point possible. Talking to them online is worse than waiting on a line on phone call. They don't take responsibility at all to serve their customers. So unsatisfied with their service. They are the first for the money but last for bringing us the service we pay for.

Optimum supposedly signed a Keep Americans Connected pledge with the FCC but continues to disconnect customers' service including myself and my brothers who lost his job due to Covid 19. The customer service rep argues on the phone that businesses still need to make money which we know all too well as our small business has been closed!! Horrible and no compassion for what humanity is going through!

Well first it's started when they would not give us relief because we are a low income family with living on Disability. They charged us ghost fees and would have random hikes all of the time. Then we lost our main provider to cancer and got lost in grieving and missed 2 months of payments. We struggled and tried everything to get help but they charged us an extra month after we returned the equipment and closed our account! Fast forward a few years, we have someone come in to rent a room and they bring in their own service with Optimum. Little did we know that the person had an outstanding balance and after they left they never took in the equipment,closed the account or paid the bill.

I signed up for this service back in May 28,2019. The service has been terrible too since I have had it. I have been calling for service since the installation. I was promised free installation and was charged for it. They have been called out on several occasions. Did not come but charged for the visit. The initial installation was done poorly. My telephone service is still not working properly. It has been three months without service but I'm being billed consistently. I have missing channels daily. The service is frustrating.

Trying to get Customer Service or Tech Support at Optimum is the definition of insanity. The company offers multiple telephone contact numbers that lead to the same answering system that will request obscene amounts of information and if you're lucky may get connected to a department that will put you on hold for sometimes over an hour.

I have been a long time customer of this company. I have 2 accounts at home and one business account. So I was very upset when I saw on my bill that the price quietly went up without even a phone call or email about the price change. I was on the phone trying to get a hold of customer service since about 11 this morning and finally got someone at 4:15 pm. During the call the person I was talking to was very rude and when I asked to speak to a supervisor or someone else that could fix this he hung up. This is unacceptable especially during the covid-19 pandemic. The fact that it took me about 8 hours to have a real person get back to me not some robot is very unprofessional and the fact that person I got was rude on top of it was the last straw and I will be canceling all my subscription.

As all are already commenting, this CO. had bad customer service, it just got worse, I understand that the Covid 19 pandemic has a affected business, but this level of service is unacceptable from a Co so large with so many customers, that they don't have a live agent you can speak to and resolve cable problems. To cancel service you don't want or need, you have to go to an office and drop off equipment, like they can't just turn off service with the push of a button, and then maybe offer us to ship the equipment, being that all their stores are closed.

Have been trying for days for someone to pick up the phone on their end- have been billed although due to virus stay at home limits I had asked for temporary suspension of services. Impossible to reach them- their online chat is not working nor is anyone picking up to talk to us. Have now been on hold for 2 hours after trying on Friday for 90 minutes. Service was horrendous before the pandemic and now it has moved into abusive. They should be forced to give full refunds to people - they have zero regard for their customers.

Not sure how they are allowed to do business in Nassau county. Fraudulent practices. I set up service on 4/20/20 worked for a day. After that they pulled the channels that were included in my package and wanted me to upgrade. They were included. Try getting someone on the phone after an hour then they disconnect the call every time. Next day router, tv, phone not working. What a job this has been, tech came out 4/24/20. I had to wait between 10 am to 8 pm. He showed up 7:45 pm. Changed the router. Said he had to call it in, it would work in an hour.. Never did! Tomorrow will be a week since they installed it and it has been a complete nightmare. Tomorrow I call Fios.

It should be illegal that a cable company can hold me Or us hostage, I have no options to choose any other cable company. Not allowed satellite where I live. I’m stuck..pay 225 for basic cable 100 Speed.

I subscribed this service in July last year. My experience was short and very disappointing. I have to move for personal reasons. Then, I called Optimum to pay my pending bill and I requested to close my account. Unfortunately, the agent never told me that he couldn't process my request that I had to call the disconnection department, which is not visible in the papel statement and the web page. Also, I returned the equipment the same week and I have a receipt to prove it. I just received a bill some days ago. Immediately, I have been trying to contact them to resolve the problem. They don't have any records about my request and return. They let me on hold in the phone for while and they have not bee able to help me.

This is the worst company I ever had to deal with, their Internet speed is so slow and I am trying to contact them and usually, you have to hold hours just get to poor quality service. As soon as I have another option I will be switching service.

The customer care never reply and they are so disrespectful and what we are actually paying for. They don’t even care about the internet at all. I have online classes but I can do it due to their slow internet. I wish spectrum was available in my area.

Aside from the internet, the cable portion of Optimum Altice is absolutely terrible. The remotes disconnect from the cable box at least twice a week and you need to reconnect them. The cable box reboots every night around 2 AM while watching tv. Takes around 15 minutes for it to come back on. The buttons to the remote click/make a noise with every button you hit so if your spouse is sleeping they hear every single time you touch the remote (also there’s a giant Netflix button right in the middle of the controller that you hit by accident and it loads Netflix every time).

I have been a customer of Optimum for over 15 years. The introductory package of Triple Play is very attractive but over time the total bill keeps mounting. At present my monthly bill is just a few cents under $200.00. As a senior on a fixed income, I find it difficult continue paying this amount. I don't know of my alternatives since this is a monopoly in my area.

I regret leaving Fios! I do pay the same as I did with fios but Altice is giving me the price for as long as I stay with them. Which is the only thing that worth it and the remote lights up. But the service is no good. Well I mean I lost a lot of on demand. I get like half of what fios gave. Matter of fact I think I only get 1/3 of what fios offer. So I lost a lot. So their on demand system really sucks! The remote is cool because of the background light. But when it comes to fast forward or rewind that also sucks. When you fast forward and then you press play it keeps going for like another 10 seconds. I hate it. Fios once you play it it plays. Also what sucks you only get 30 mins of rewind. Which fios give you 1 hr. I lost a lot coming to altice cablevision! Bottom line you lose a lot!

With my own job closed for Corona Virus reasons, I had to make a choice for my expenses and decided to cut my internet, which I cut on April 3. Since there is no service disconnect possible online, phone only, I called the same day and every day thereafter. The phone connection either was a busy signal, or a message "We are currently experiences high call volume, call back another time". Once I got through, but after 2.5 hours it was still ringing. Then, on April 14, I finally got through to the billing department, which forwarded me to the disconnect department. I told them that right now, I couldn't afford the service, and I already cut the line on April 3.

Terrible. Terrible. Terrible Customer service. Bandwidth nothing 1-5 up and down, paying for 150. Techs came out 4 times to change boxes and cable to no resolve. TERRIBLE. Wish I had FIOS here. FIOS friend has zero problems.

I have had spotty internet service for several weeks, with no mitigation by Optimum in Yonkers. I started having issues with my service in February. They sent a tech to my home on a rainy Saturday in early March. He told me that water was getting into the wires coming into my house. He claims he addressed it and left. Within days, the service began cutting out and staying off for hours. I spent hours on the phone with techs resetting my service, only to have it remain unreliable. Two subsequent Saturday visits yielded, a change of the cable into my home and a change of cable (on a bucket) that ran from the telephone pole to my home, only to have the service quit again the following Saturday and stay off for nearly five hours.

Optimum Online service is one of the worst I have ever seen. Goes down often, extremely slow. Have called them multiple times and they really do not care about their customers. I pay a hefty monthly bill for 300 MBPS connection, I hardly ever get 10 % of that. I really don't know how they are allowed to operate this way.

Worst cable company out there. We have been without Internet cable and phone for 2 days. Been calling all the numbers nobody answers. Tried live chat 42 min wait to get someone. They said ok someone will call my cell phone. Nobody called. We are all home 'cause the state is making us. They have their monthly bill money. I have no service with 3 kids and myself at home.. horrible.. I wish someone could do something to them to make it alright. Been a customer for 3 years and I hate it!!

I so wish there was a negative stars option. They are BY FAR the worst service company I have ever dealt with - consistently so. Right now, as we all struggle to adapt and work form home, I have had NO WIFI, INTERNET etc. for over 24 hours. I held on hold for 57 minutes until I finally gave up. There has been no disseminating of information related to the outage nor anything about restoration. I cannot even express how horrendous their tactics are with outages and how little they care about how they hand-cuff their subscribers. I would so completely change services if - for example - Fios was available in my area. My advice: if you literally have any other option and can avoid Optimum - do so.

We switched to Optimum because Verizon's tech support was so bad, but Optimum has been so much worse overall. The internet periodically goes out for no reason, and now my cable box doesn't work. I tried calling tech support and was told my wait time is 45 minutes, so I tried their online "chat" service through their website and that won't connect either. We've only been with Optimum for a few months and we definitely regret making the switch. Going back to Verizon as soon as possible.

I am taking online classes, thus internet is crucial for me. I lost my internet connection on Sunday, which concerns me due to the fact that I have a final exam tomorrow. I've been trying to call Optimum since Sunday, with no success. Today I stayed on the phone for 1:30 hrs wasting my studying time. Nobody answered it, called me back or got in the chat as well. I did not find any address to send an email. This situation is frustrating because I was counting on Optimum in this pandemic to finish my semester at College.

I called to see 2 months ago what it would cost for basic two. Was told 89 instead of 199 with cable so I said ok. First bill was 189 so I was like ok maybe catch up next 189. I called and they won’t go back to 199 price and told me 245 even though I was given bad information. Optimum is horrible.

Amidst the lockdown, I have to admit the Optimim internet service is exceptionally HORRIBLE. I have the highest internet plan and pay them a lot of money every month and still do not get proper internet. Today morning I got disconnected from a very important Leadership meeting with my client. So now their reckless service has stated impacting my business. I have to reset my router and modem at least 5 times a day. I’m planning to change the service provider ASAP. I wish someone could guide me on how can I file a Lawsuit against this company.

I had the triple play which price went up to $164 (double) once contract was over. I'm on a set monthly income and couldn't afford it so I decided to try internet service only for $100 a month. Customer service/technical support might as well not exist as a department, because they are extremely unhelpful and slow. I ask why I continue to have internet issues, which I pay $100 for every month, keeps disconnecting, the rep told me I'm on a contract and for me to turn the modem/router on and off. They seem to reboot the problem on their end, put me on hold, have me check the lights on the box and it will start working again until days later, problem again. Every week the same problem. 1 hour plus on the phone trying to speak with customer service every Monday morning. What do I do now?

So let's just say, as of right now my internet barely functions enough to load this web page. I know we are under a pandemic but the least they can do is get someone to answer the phone and possibly reassure you that they will at least issue a credit to your account. I've been 5 days en-counting that my internet is near useless. I cannot browse web pages without having to wait minutes. I cannot access my WiFi which powers my Roku/Alexa or my work laptop. I've attempted multiple calls to your support line and have waited for up to an hour with no response. It takes around 5-10 minutes just to skip through your automated BS to even get in the queue. It's horrendous.

Internet service disconnects almost every hour now, which is really hard in a household where 2 students need to attend remote classes and 1 person needs to work remotely. Customer service might as well not exist as a department, because they are extremely unhelpful and slow. I asked why my internet, which I pay well over $100 for every month, keeps disconnecting, the rep told me to turn the modem/router on and off. When he finally arranged for a technician to come to our house, he told me that the cost would be $80 to fix the issue. Why do I need to pay additional fees on top of what I already pay for something that is their fault?

It's horrible. The internet is down here and there during this difficult time. No way you can get a customer representative to answer your call. I used their cable for couple of years. Now things become really ugly. I can't believe it's so so bad right now. It used to be fine. Stay away from this company. Right now it's a horrible company with horrible product, and non existed customer service.

I have been calling Optimum for a week now to review ramifications of cancelling tv. Impossible to get through to a person. Automated promises of call backs laughable. Worse than AT&T ever was. Hopeless!

This is truly the worst company! Do not Subscribe! I have experienced nothing but problems with internet service which when you work from home is a disaster! I have had to wait on hold every day when I call when I lose service for the last 3 weeks for an average of 1 hour!! A tech will be scheduled. The next day ... no service!! They fix nothing. I have had 3 new routers and 2 new modems in 3 months! The problem I am told by a private IT specialist is with Optimum. They could care less! They fix nothing. I am currently on hold as I write this for 1 hour and 10 minutes now.. There needs to be a class action lawsuit!!! They are a monopoly!! They need to be investigated!

I have a second home that is unfortunately serviced by Optimum. They have worst customer support. For starters everyone they employ in their service dept barely speaks English. They have such a heavy accent it's near impossible to understand them. Eventually if they ever pick up the phone they are ill prepared to answer any questions.

I've been with this company for only 3 months now and by far the worse decision I've made. Every other day I'm having issues with my service and nothing is being done. Someone came out. Same issues happened couple days later. So today after speaking to a representative which she was very helpful I asked her about my $100 gift card. She stated it was placed as ineligible so I asked her why she stated something with my bill. Mind you I've never paid my bill late. I've only had them for 3 months as I stated before so I asked to speak with a supervisor and she said not a problem. So here comes Bob the supervisor so he says.. I don't believe that was his name I believe he lied to me. He basically told me that the balance on my account was wrong and it was my fault because I didn't pay the bill on time. I asked him how is it my fault if it's showing a credit on my account of 0 balance. How do you pay 0 balance.

Optimum cable service provider. Worse cable service provider. I called Optimum to let them know, I'm having issues with internet. Due to the current situation with COVID-19, I really don't want no technician to come to my residence. They were able to see at their end that I truthfully, I'm having issue with the box. I asked if they can send me a new box and/or I pickup one of their local facilities, they said NO. I asked to speak to a manager--no one was available. They said in order for me get a new box a technician have come to my residence. OPTIMUM is not willing to work with their customer during this hard times. Please save the aggravation and search before selecting a service provider.. Optimum is the worst.

Love seeing $20 for a new movie for on demand. Complete ** with the stay at home order. This is price gouging. I would like to see ONE entertainment company helping people Instead of doing this crap during the Covid pandemic. Dollar signs in their eyes. ** sons of **.

Stay with Verizon! We switched and this is the worst product EVER! Most of the time we can't get the DVR to work, you click on a recorded program and it won't play. You have to click on it over and over and over until you get lucky and it finally plays! In the meantime you have to go out and back in many times which is a hassle. Fast forward and rewind are clunky like something from 1990. Today I tried to click on "On Demand" for over an hour and it said "not available" so I finally gave up! You'll be watching a channel and suddenly the screen goes blank, you have to change channels to finally get the original back!

I have been with Optimum on and off for years. This is the first time I have called them regarding cost increase and the rep put me on hold and then hung up. Most time, Optimum would try to help lower the amount. Don't know if the corona situation have Optimum now refusing to help with price reduction. I was offered $5 price credit for $86 increase. Thank you Optimum for nothing, as soon as I can get another provider we will be parting ways.

Having services installed in my apartment has been a nightmare. After setting up an appointment to have services installed tech never showed up after calling and stating they would arrive within 10 minutes. Technician also falsely stated that a payment with debit/credit card would have to be made prior to his arrival. Meanwhile in any email sent does it state such. Since I was the one needing the service, I went ahead and called to make the payment over the phone so it could be annotated into my account prior to his arrival this way he can begin installation.

I have been trying to reach Optimum for the last 3 days to see if they would work with me on reducing my bill at this time during the coronavirus due to not working. Day 1 - I called and left a call back number. No return call. Day 2 - I spoke to someone who was so unhelpful. Referred me to their website and told me they could not help me because I had a discount and if they removed anything my price would go higher than what I am paying now. Day 3 called and just kept getting a recording. I have never asked for a bill reduction. Made my payments on time. First time I needed help I cannot get anyone to talk to me. I know everyone is calling and having issues but at least return a phone call. Very Unhappy.

I’m genuinely appalled by your lack of judgment, which has led to a lack thereof customer service. At a time when people rely on services the most, Optimum/Altice has failed miserably in this area. It took me all day to get this letter out as I spent the majority of my morning trying to get back online with Internet Service.

First off, after Optimum was acquired by Altice, they closed the customer service office near my home. So now I would have to drive for over 35 minutes to get to the next nearest customer service office still open. People who work there are RUDE (Nanuet NY). My remote control (the one they provided with their Cable TV box) stopped working. I called the Call Center to see if they could mail me a new one. 3 times over 4 weeks they told me it would mailed and it NEVER came.

I have had Optimum now for a little over a year, it has worked fine - no problems whatsoever. Now, they increased the price significantly (from 78.15 to 94.15) for my 400 Mbps connection - no cable or anything else. I do not like that at all - but OK, could live with that. On my 1 day anniversary, they changed something - I do not know what - IP address or whatever - and all of a sudden, I could no longer access certain pages: www.elpais.com, www.xfinity.com, www.spectrum.com and www.playstation.com. I got an “Access denied - you do not have permission to access this page on the server.” This was pretty bad, as we use Playstation for media-center - and this block prevents us from logging on, so no Netflix, Prime or games.

I have Optimum for several years, I complained about the modem being too old and defective. I end up using my cell data instead. They keep canceling the appointment and on top told me, they will charge me $80 for the technician to come. Why are you charging me? I am not buying your modem, and I am paying for services not being delivered. If you can stay away from this company, do not give them your money. On top of that I have to personally bring their equipment back or I get charged fees. This company has no shame!!!

I stopped at the Optimum store and paid for cable and Internet and picked up my cable box and router and modem and told them that the wire needs to be reconnected at the pole. Three weeks later after many many calls the wire was still not reconnected and I still had no service so I connected it myself. These people are idiots at best and then factor in that my $64.99 Per month for life is costing me $111.00 And now has gone up to $123.00 per month. I mean really isn’t it false advertisement to tell people the price and charge them almost double? These people are criminals who lied to everybody about the price and then give you a crappy service on top of it. If you have an option any other option take it because this company sucks and I’m being nice about it. I gave one star because I had 20 stars is not an option or I will give them no stars.

Right from the day, they came in to install service the technician was having issues with only god knows what. And he just installed and didn't even explain anything and left. And then I called because there were some issues with my connection, so then send another Tech "who was a wannabe Spanish Tupac". Come into my place all gangster-like, and then damaged my tv claiming it was like that. I've had that tv for years and never had a problem till he came in and damaged it. I wanted to smack him upside his head little punk.

I neglected my cable internet bill at my vacation home. The reactivation cost was $535. I paid that in full. I was told services could not be reactivated from the office. A tech needed to visit. I was told multiple dates and times, as soon as same day, then next day, then 2 days later. I asked to have next day since I paid a large bill and really wanted to watch the latest breaking news about corona virus. They insisted I needed a tech and had to wait.

I have been a Cablevision/Optimum customer for many many years and only out of convenience have I stayed. The mere fact I have to call and beg to disconnect before they’ll match their current rates is despicable. Their WiFi is horrible, the cable boxes have to be constantly reset to watch more than 3 dvr programs ... I am going to return boxes, get Apple TV and Firesticks and be done with them.., they need to wake up, people aren’t going to put up with this horrid customer service.. oh and when they do match current promo they jack it right back up when it’s supposed to be for life.. Super shady. Super deceptive..

I am just using INTERNET ONLY. Every six month MY bill goes higher than internet speed. There is no changes to internet speed but Optimum just raise the bill every six months. when I speak to customer service they have NOOO knowledge about the job, they speak about something else. If you are a new customer, you need home internet service, DO NOT GO with optimum. At the beginning they show you the rates are cheaper than others, after six months, and every six months you will see your bill went up.

First of all, I only chose one star because the system wouldn't let me move forward without doing so. Even one star is too much. We moved from Nassau to Suffolk County at the beginning of the month and carried Optimum with us. I inquired about the loyalty retention promotion that is on Optimum's website. I believe I fit the criteria for this promotion. I have called Optimum a total of seven times this past week to inquire as to why this promotion was not available to me. I also went to both the Hauppauge and Bethpage facilities to try to get some answers. Why could no one give me a reason why that promotional package was not applied to my account?

First you should know that Optimum, and Altice are the same co. so same review for both. Basically I've moved a couple times last couple years for work, dealt with service co. The way optimum, and altice works when you call in for new service, sales will promise you everything, so I got the following free installation, free modem, equipment etc. all included 53.68 total bill, for wifi. + 20 for altice, then I received the bill, following were the charges, 127.56 installation, 73.53 bill, 30 for altice, I learned a long time ago, this is important whenever you speak to any co. YOU MUST RECORD THE CALLS, there are very good apps out there.

Avoid at all costs. Nobody in this company has a clue of what they are doing. They also have nobody working the phones or at customer service that speaks English. You can't understand a word they are saying. They are all incompetent. I tried to take off one simple service and I was sent around to 3 different people. All who were more stupider than the previous one. I was finally disconnected by mistake and had to start the process all over again, calling and going through the whole verification nonsense and everything. They don't hire any English speaking people to work the phones that you can understand. Plus they have no way to contact Optimum by email.. Phone or chat only so you can't even email them and tell them anything.

My employer moved and wanted to transfer 2 telephone numbers from an old Optimum account to a new Optimum account - yes, I had to set up a new account because the move was around the block. I have now made a total of 16 - yes 16- calls to TRY to have this accomplished. I am currently TRYING again and have been on the phone with them - so far for AN hour and 56 minutes - and am STILL working with them to TRY TO GET THIS DONE. In my opinion, the entire staff that I've dealt with is unable to complete the task that is THEIR JOB to do!! This request can't possibly be that difficult or unusual - so WHY???? I wish there were more options available in the area because of their work - I would NEVER DEAL WITH OPTIMUM AGAIN - EVER. Oh yeah - they won't allow you to speak to a supervisor either and I've now been on this call for 2 hours and six minutes and counting....

On 3/2/20 one of our TV boxes stopped working, we have five boxes. Actually the box did turn the TV on and off, it changed the channels but it would not let us turn the volume up or down, I called Optimum at 1-800-244-2328 and after spending about a half hour with a recording, I finally got an agent whom I could barely understand which I had expected. But she done better with my English than I could have done with her language.. I explained the problem to her and said that everything worked fine except the volume., There was just something wrong with the box.. I spent an hour on the phone with her doing all kinds of different diagnostic tests.. Finally she agreed that there was something wrong with the box.. She said, "I can mail you a new box or you can go to our store in Dover Plains, NY and they will check out the box and give you a new one.."

So upset and disappointed with Optimum. The customer service is just horrible. I have such slow internet service - they sent a technician twice and issue is still not resolved. I currently pay for 100/100 internet speed but get 20/14. They charge every time a technician come out —- but the customer is responsible for something they can not fix!! You ask to even escalate to a supervisor and you can’t even speak to a supervisor.

I have been a longtime customer. I had to cancel cable and opt for streaming because i was paying over $200 for ONE box. Every time, I threaten to cancel, they offer a promotion which lowers your bill. The "promotion"is just a discount for a sum of money. They earn it back by continuing the "promotion" but randomly increasing the price of service every 3 to 6 months, so you end up right back where you started within 4 to 6 months.. I now have cable only. I specifically asked the rep what the bill would be monthly because of the issues I faced with the cable service. He stated the "promotion" he was offering would keep my bill at $65 and would be in effect until 2021. Well lo and behold, 6 months later, the cost of the service jumped up $15, but the promotion is still there, thereby increasing my bill. I called to speak to supervisor, no one called back and it wasn't put in the notes.

I have been a customer for several years and services have been acceptable enough for me not make a change. For the past two days I faced an Internet outage and have had to deal with what is by far the worst customer service experience I have come across. I have spoken with their support staff over 5 times and each person has given me information that is conflicting with the previous. They will not escalate the call, they will not call back even when they promise they would and I have been hung up on as well. Still no Internet and in the process of switching to FIOS.

I have a DVR box. I record NEW programs only. Why does repeat episodes record? They sometimes pass it off as 'bonus scenes' but it is still a repeat and takes up recording space. This is happening A LOT. Also the guide listings are often incorrect. I think I am recording a certain program only to find out when I go to view it, it is something entirely different. Why are we paying increased prices for recycled programming? Very sloppy programming. Shame on the company.

Every six months there is a price increase, I'm going to DISH for TV and Viasat for internet, at this point I don't care what Dish charges, enough is enough! It's double my electric bill, terrible channel line up also, all sports and Spanish.

This has got to be the worst service I have ever seen!!!! Internet has been cutting in and out for over a month. One minute I have 20 to 30 mbs service and then I can't even bring up a web site. They recently doubled the cost for this horrible service and it doesn't even work!!!! Not to mention that I have to pay additional costs for my cell service to make a WiFi hot spot on my phone because the Optimum internet service doesn't work. This is crazy!!!! You get the same story from the online support, "reset the modem, reset the router". You're lucky if that might fix it temporarily then it will drop out again. Can you image if PSEG said, "Well you have to turn the power to your home off and on to reset it so that your lights and heat will work."

Now they are threatening to shut me off because I refuse to pay for 6 weeks of partial service until it's fixed.

On Sun, Feb 23rd, after weeks of intermittent wifi outages & our DVR not working, we contacted Optimum for assistance. We informed the rep we actually live a few blocks from their Optimum store and could drive there to pick up a new cable box, which is what they told us we needed after running remote diagnostics, but they told instead that they could have a technician come by & replace the box for us. We consented & scheduled for a technician to come by on Tues, Feb 25th, in the afternoon. My father lives at my house and babysits my son all day and my landlord is home all day as well. However, it was not until today, Feb 28th, that we realized no one came by.

I have been a long time customer of Optimum (for more than 10 years). I just discovered the huge increase in my bill. There are no more promotions and added to that the Cable and Internet service charges went up PLUS there are additional charges. Those add-on fees at $10 each, equipment rental went up as well, and the broadcast fees for the sports package which I have no choice but to pay for.

I only had Optimum because at the time they were the only company offering internet service without a contract and I needed service for 4-6 months while I was in the process of moving. First and foremost, they have the WORST customer service of any company in the world. I would not ever in my life get optimum even if it was offered for free. Their customer service agents on their 800 line can barely speak English, put you on hold, forever question you answer, unless you yell or get nasty on the phone they will not transfer you to someone with knowledge (not sure anyone in this company has any), supervisors are in meetings more than the president apparently and always need 48 to get back to you. Their service is just as horrible. I was paying for 200mbps however they always have lag spikes. I get 200mpbs one minute, 40mbps the second, up to 100 then down, it's very inconsistent.

I absolutely hate this company. They have the WORST customer service and terrible internet service. It's unfortunately the only provider in my area or I would switch in a heartbeat. I will definitely be moving into another area in the future that I have an option for any other provider besides Optimum - this is how much I despise them.. Service provider will have a huge impact on where I move to next!

Stolen identity. Optimum went ahead and canceled our service with Fios without our consent. I feel very violated and it’s taking a long time to get our services back in order. Now I will never sign up for Optimum after this very disgusting act. How can you get away with breaking in to others utility services?

I have never in my life hated a single company more than Optimum! They know they have us in a chokehold (no Verizon in our area, only DSL) so they can treat us like morons and there is nothing we can do about it. I was lied to for 8 days straight, repatedly hung up on, disconnected, lied to some more, given the run-around, and treated like total garbage. Our router was black-listed because it was not 'approved', we used Optimum's router for a few weeks but it lost connection 15-20 times a day. We went out and spent over $130 on one of their 'approved' routers and was told, BY SUPPORT, to call and have someone come out to check everything once we hooked it up; they emphasized that their technicians cannot install it themselves. We hooked it up, someone came out, spent 5-10 mins running a few tests, told us he didn't know why he was there and left.

They are extremely overpriced. Every time I try to reduce my bill and cancel services a month later it’s back to where I started with random fees. The customer service is terrible I’ve been dealing with an issue for over two days now, a supervisor was supposed to call me back which still hasn’t happened yet. Tonight I’m on the phone again trying to solve the same issue I’ve been transferred to three departments and I’ve been on hold for about 45 minutes.

This was once a very customer oriented company and it was a pleasure to deal with them. They were reliable and kind. However, since new ownership Optimum has become a different mentality. It's all about money and raising prices; power and control. If you call about the price hikes they display a contemptuous attitude toward the consumer. Always seeking to find an excuse to charge more. Not long ago they prided themselves for their good service and I felt comfortable calling to speak about issues. These are mostly new employees. Probably younger than the ones I knew who haven't realized that a job is not worth adopting malicious practices.

My bills just jumped from $80 to over $100 with no warning. And you think the service would improve because of that? Hell no. The service gets worse and worse every way. At random points there are internet outages for a few hours. Then Optimum throttles the internet speeds and everything is super slow. I am a long time customer. I have had this for close to 9 years. I am finally fed up and switching to Verizon.

Calling Optimum or Altice or Cablevision (used to be) is like a life sentence. No humans, just recordings - in a death-spiral loop. Don't know how to talk to a human. The recording asked for my 4-digit security code, so I opened my bill to view it. It gets paid automatically by credit card. I COULD FIND NO SECURITY CODE. I am in Florida, so I'm using their antiquated products to view everything. I want to know how they scrub spam from my account. It's piling up. I'll have to change companies. This is the 21st century and they are in the 19th!!! DON'T BECOME A CUSTOMER!!!!

I am so upset and disgusted with Altice Mobile. What a disappointment!! Absolutely NO customer service at all! I signed up online with Altice Mobile on January 14th for 1 new phone and to transfer over my current phone. I paid $459 that day with no issues and received a confirmation email and account information. I was suppose to receive my order within 2 days. I waited and waited but never received my order. I had to use the "chat" feature to contact customer service. What an utter waste of time! I chatted with probably 8 to 10 different people over the past few weeks and never received a straight answer! VERY robotic, scripted answers! Apparently, there was an internal issue and THEY cancelled my order. I was told that I had a credit. I explained SEVERAL times that I didn't want a credit. I wanted a FULL refund back to my credit card.

This is a monopoly completely out of control.. so terrible in America there is absolutely no respect for the consumer anymore. Ridiculous fees and charges squeezed onto the bill year after year. If I had a choice, I would pay more for less because of how insulting it is to my intelligence. Entire industry needs reform.

We were customers in the past and in the beginning happy...but then the fees just were out of control. We moved in 2017 and contact Customer Service advising of our move and requested to keep our telephone and we were told after the rep confirmed it with the Manager we could keep our telephone....Day of the installation the tech person told us, "Here is your new telephone"...Ugh....Needless to say due to 911 guides we would have to change our number....About a year into our move our bill went to about $180 for the cost effective plan...Really...We asked if we could just have internet and cable....The rep told us that it would cost more to just have the 2 options and not the bundle plan (they just weren't willing to work with us)...

Dealing with Optimum's Customer Service Department is a bit like entering into a funhouse mirror world. Nothing appears to be real, everyone conspires to make you look crazy and every concern you have is immediately twisted into a joke. And the reason why is not difficult to discover: When you're lucky enough to have a monopoly, you can afford to treat your customers like jokes.

Optimum online is the worst. They throttle your bandwidth, they actually took money from my account during a dispute due to bandwidth throttling. Then they have the audacity to send me to customer service in a country where they can hardly be understood. They are a division of Altice. Buyer beware.

Been a loyal Optimum customer for years. Since Altice One has joined them, they truly suck!!! They say $64 a month... B/S more like $100+. Your box updates every night right in the middle of a program, Why!!?? What is there to update??? Altice1 sucks!!! They block certain channels so you have to upgrade. Emergency test that last 5 minutes plus. Altice1 SUCKS!!! If there is another company in your neighborhood go with them. I thinks it's illegal altice1 is the only one in my neighborhood!!! Once again altice1 SUCKS!!!!

Updated on 02/24/2020: This is my second review on Optimum. If I could, I will rate optimum negative 10. When I called optimum for reasons to increase the price by more than 20% without any notifications and told the representative that I would terminate the service, the representative told me that he would check whether there was a promotion they could give me. After 5 minutes, he told me that there was a promotion this month and they might give me the promotion price, then he said he would check with his manager to find out and placed me on hold for more than 10 minutes. After that, he said his manager would call me back in a few minutes and hanged up. After this a few day waiting, there is no call from optimum. thus, I have disconnected optimum service at the end of this month, which is the end my billing cycle.

Optimum has been part of our family for years and I just received my bill with an increase without any warnings. I tried to speak to someone regarding this situation. No one seems to care or speak properly. Also there was an outage which I had no service for couple days. No picture. Remote was on the glitz. They send a technician with the promise of no charge by customer service and confirmed with the technician. When he arrived I asked, "There is no charge for this service?" He said no charge and on my bill there’s a $80.00 charge. I have spoken to 2 people so far regarding this matter – on February 5th and today February 15th. Still no answer. Only, "We will put your request thru in 2 days. You will hear from us." I won’t hold my breath. Unprofessional, lack of concern and no one speaks proper English. Someone do something about Optimum. They ripping people off. Very disappointing.

Optimum rips off all the loyal customers taking advantage of monopoly!!! I only use the internet service. Optimum keeps increasing monthly cost periodically on top of yearly-basis. A big jump this time from $77.45 to $103.49. Despite numerous complaints I've addressed to the customer service since the beginning, they simply do not care. Because they know very well their customers don't have much options (at least in Cresskill, NJ).

With no warning, Optimum more than tripled the price of their internet service. The 2nd tier, as in 2nd worst, now cost $120.00. $120 per month!!! When I called to ask why, after a 55 minute wait on hold, they just said they made a rate increase and will give no promotions or discounts to anyone. After that, they hung up on me. 55 minutes on hold to ask why they have the highest priced internet service in the country and they say one line and than hang up. Don't use Optimum, they are criminals that want to rip you off and steal from you, and don't care to even pretend to act like they care.

We just received a bill for our small business account and the price has increased 70% from our previous bill. We called to speak to a representative and they have outsourced the business department and it is so hard to understand what the representative is saying. The first rep. I spoke to said that there was nothing she could do and to look online for promotions, I did look online, couldn't find anything so I called again. The new rep. told me that there were no promos online and that she would have to do it, she said she looked and didn't see any promos so to call back in a few days. I asked to speak to a supervisor and she was no help at all either. I am now being switched to another department, the retention center. This is so disappointing and frustrating.

Opened my bill today to see a 20% increase in the monthly charge. I only have wifi service with Optimum, since August 2012. I do not have phone or TV or any other service with them. No change in service since I started with them. No explanation. Calls to customer service numbers printed on bill got me to front-line service people somewhere offshore who spoke in broken English.

They raised up the prices from 64.95 to 89.95 for Optimum Online. I am about to cancel the service or maybe get the Optimum 20 only. Since no other provider available in this area I might even use the T-Mobile hotspot. Giving tmobile even 100 a month more for hotspot data is much more satisfying than giving 1 extra dollar to optimum. Because of loyalty t-mobile reduced $30 a month from my bill indefinitely. That's called customer service and appreciation for being there many years. It seems optimum only cares about the new customers. Guess what, they will keep losing the old ones like us and get less revenue from the new ones. Nice business strategy to throw the loyal ones in trash.

Our business has been using Optimum for over 16 years (internet and phones). We were shocked to receive a new invoice with a 70%+ price hike from the prior month. Service didn't improve - speed is the same so why such a outrageous increase? Called customer service who quickly moved the call on to the retention department. They lowered the rate (on a one year "promotion") so the increase is now 28%. Still outrageous. What is a small company to do?

Optimum has been a part of our family lives for years. We upgraded to (Altice). It was the worst mistake. We had so, many problems. Our service went out. Some boxes stopped working. On demand gave error messages. Try again later. Some channels don't work. We had these problems starting from January 9th 2020. All through January 27th 2020. That day January 27th I canceled the service. Our service was disrupted for 18 days. Then switched to Verizon Fios.

When this company was owned and operated by Cablevision, it was a Top notch Company with Top Notch Techs and Experienced and Knowledgeable Customer service Reps. This has all changed with Optimum. This company has gotten rid of virtually all of the experienced Technicians, so timely service and repairs are a thing of the past! In addition they have also replaced the local Customer Service Reps with People in the third world that can barely speak English, and it can take weeks to resolve any problems! This company is only interested in maximizing its profits while in return providing the lowest possible service. If another company was available, virtually everyone I know would switch from Optimum.

Customer service was so much better last year for long time existing customers. This year, the customer service and pricing policy really are awful. I am very disappointed in the Customer and am considering switching after nearly 40 years of being a loyal customer.

I’m at the point where it doesn’t matter what the competition charges. When I get home I’ll switch. Issues: 1: I call to have my TV and phone put on hold 2 days from now, snowbirds to Fl. I was told no problem and what the new charges would be, great no problem. An hour later I decide to turn the news on my TV. Oops ‘no service’, ok simple mistake. I’ll call them back and they can fix it. Well, I get someone who tells me that they can’t put services on hold for a future date! Why didn’t the first person tell me that? So he explains he will turn the service back on and I should call on the actual day I want it stopped. Ok lets do that. Oops, I get an email with almost 300.00 dollars in services, turn off/on.

Optimum is abusing the monopoly position they have in this part of Connecticut. Having sold me a cable & internet package at the beginning of January 2020 (I didn't have cable before) for ~$150/month combined, they proceeded to apply a 30% increase effective the beginning of February without even informing me. It was only when I received the electronic bill that I was made aware of the increase. On calling customer service I was informed that an increase had indeed been applied without any notification except for a list of rates on the final page (pg 5) of the previous month's invoice. Obviously, no one ever looks at the final page of the invoice after all the other appendices. Furthermore, this price list did not indicate anywhere that included increases.

I previously had Verizon Fios but decided to switch to Optimum. After a technician came and installed my Internet, phone, and cable services we experienced many issues with connection and had WiFi that was in and out and tv that would stop working out of nowhere. We contacted optimum and they had another technician come over and inform us that the technician that installed our services made a mistake and that was why we had such poor services. After fixing the mistakes made by the last technician we were told that we will be charged for the fix made by the new technician which is unfair. Why should we pay for a mistake that was made by this company?

I have been an Optimum customer for many, many years and extremely unhappy with there polices and customer service. Unfortunately, they do not take care of their existing customers. Each year the rates go up and up and existing customers never get a break or promotion. Years ago, they offered existing customers promotions that may have only been short term, but still saved you some money for that period of time.

Optimum is a rip off!! I called and requested my service be suspended for a month between 8/20 - 09/23/2019. I received my next bill and was charged for the dates my service was suspended. I called and was told because the start date of my suspension did not correspond with my billing cycle, the system continued to bill me and that is their policy written into their agreement. I was flabbergasted! Is it even legal to charge customers for services that was never provided??? How can they get away with it.

I’ve been a Optimum customer for decades now. I’ve never had a problem with them until the past 5 years or so. The price increases and no long time customer loyalty or perks is disgraceful. I use to have cable and internet, but I dropped the cable years ago and never regretted my decision. Held on to the internet as not many choices in my area. My internet was $49 a month. After a few months $59. After 1 year $77 a month. Now my bill is $95 a month for the same service. I called their customer service line to see if I had any options in lowering my bill as a long time customer. Nope nothing! Shame on you for charging me twice the price of a new customer! I’m switching elsewhere where I can be the customer and get some appreciation!

I feel completely ripped off by Optimum every month. First of all, they send your bill 10 days in advance, with no reminder. If you pay a minute late, you're charged $10 fee. I signed up for automatic payment to avoid this, and now I'm being suddenly charged several hundreds of dollars, then reimbursed random amounts (my monthly bill is ostensibly $70). This is completely abusive, it never makes sense, and deliberately confusing. I have tried to get the attention of regulators. I'm completely fed up. I don't have a choice for another provider in my area, and Optimum abuses its position. Please do something!

I had an optimum person come install internet into my apartment. It was a Sunday. He said the wire didn't have a strong enough connection and someone would be in touch in 7-10 days. no one was in touch and my account was shut off because I didn't pay within the first 7 days. I didn't pay because it did not work. I called three times and all I was told was that a 3rd party would be in touch. No one called. That was 3 weeks ago and they want me to pay to turn the service back on. the service that didn't work!

200Mbs didn't give me unbroken streaming so at Optimum's direction I upgraded to 400Mbs. No improvement, and tests show I'm getting only 42Mbs much of the time. Had a tech out who changed the router and with no change in speed, said it was the best I would be able to get. That's FRAUD! Selling something, taking the $$$ every month, and not delivering as contracted.

Optimum charged me random bill amount and if you don’t pay before issue gets resolved they charge you late fee. They are simply abusing their monopolistic position in the market. High time some regulators start putting fines on these people for ripping off customers.

Trying to suspend service spoke to three people and got three, unhelpful, stories. They are making it as difficult as possible. Latest is if you have any promotional rates you automatically lose them if you suspend. Also got no info on how suspension impacts smart devices like thermostats. More and more people are cutting the cord, and I understand the attraction. Optimum needs to be more customer friendly or go out of business.

I have been stuck with Optimum service due to my zip code 08837 which is only served by Optimum. The service is so pathetic, drop call, channel hang and internet drops. Complains to customer service is a joke. They break it forest and then ask us to pay for repair. Paying through the roof for the basic internet, TV and phone. I wish we had options.

I would like to talk about billing that Optimum increased on my Internet connection. I can understand you have to increase the price but recently in Feb month charges my billing got increased from 64.95 to 89.99. An increase of $25.04 monthly fees is not acceptable. How do I raise my voice about such a monopoly where they are trying to take advantage. Something must be done to lower the price. On top of it, they sell their disgusting Modem which keeps losing internet connection thrice a day and they charge another $10 for the same. How do we ensure such brutal cost increase are stopped. Where should I complain about such behavior?

Got a internet connection for 300 Mbps today. The internet speed is 28 Mbps up and 5 mbps download. The service man said it will take 30 min to get to the full speed. After a day still the same. Called customer care multiple time. Waited 1 hr and 15 min so for with no answer yet. Worst company to have business with. We are stuck with this due to unavailability of other service in the area. If you have an option just run away from Optimum.

Do not order Optimum ~ find someone else. My 3 boxes have been changed 3x, this is an ongoing issue since June 2019 ~ had 10 technicians at my home for unresolved issue of cable not entering my home at 100%. Supervisors never call back. I have to chase via emails & calls all paying my $300+ bill every month. They are thieves, never a supervisor, don’t fall into their LIES. It’s all documented what they DON’T Do but they get away with it! I will be filing a formal complaint & SHAME ON YOU received my problem in writing as well. Save yourself from these issues, read all the complaints, it is sad.

In November my died. Optimum was on auto pay from my father's account. Once I informed the bank that he died they cacanceled payment. I expected to have a double bill. It came. Was 525.00. I paid it. Following month I went to pay my optimum bill it. Said I owed 805.00. They never credited me. I produced receipt of the 525.00 so I cancel service. Now they say I owe them 1900.00 bucks. What I do. This company is ROBBING THE PUBLIC. I OWED ONLY 277.00 AND FROM THAT THEY CLAIM IT'S 1900.00. 900.00 JUST FOR THEIR OLD EQUIPMENT.. Man I can't sleep at night thinking about them taking 525 from me and now sending intimidating letters insisting 1900. If anyone can help me email me at **.

I call technical support and reported that some channels are not working. I spend over half hour on the phone with the technician and we couldn't fix the issue. The technician suggested to a have a technician come to the house, however if the issue is the cables then I will have to pay $89. If the issue is the box there will not be any charge. If I want to avoid paying the $89 they can charge me $7.99 per month for as insurance protection plan. Currently I pay $200 per month for internet, TV and phone. Why I should pay for any cable issue when these cables where install by Cablevision? Unfortunately in this case we have no choice because they the only cable company in our area. New customers can get the triple package with Altice for $69 and existing customers can continue paying the high cost.

We have been having ongoing issues for 3 weeks now with both TV and Internet, with no solution. The Internet works intermittently, mostly not, and now does not work at all. We have 4 TV boxes and all are giving us intermittent problems. Two of the boxes are new (within last 3 months) and these have more problems than the older ones. One TV box that was working fine 3 days ago stopped working, boom, error code CA008. Call service. With the 2nd box, the TV goes in and out (screen goes black and/or no sound) all day. We can't even use a 3rd box because that TV is now hooked up to the 2nd box because the original TV does not work with any box (But it did until 3 weeks ago then had intermittent issues which we (wrongly) thought was the TV). We have called support daily for a week, and support is horrible. Sometimes they say there are outage issues in our area and sometimes they say there are no issues.

I Ms ** have been with Optimum for a long time. I was calling to ask about features I did not approve of and one of your agents was very argumental about me requesting to speak with a supervisor. I was refused to be transferred and her name is Lizzie. I will be filing court proceedings because of unauthorized charges that I am previously paying for, also representative was very unprofessional.

We were without Internet and phone service since the beginning of January. Since like Jan. 1. It progressed last week to our cable. I have lost count of the amount of times my husband has called them now. We even had a technician we were very confident would be able to assist and he said he would call my husband the next day and he did not. Time and time again people said they would call back and they never did. Every time you call them with the same problem you are starting from scratch.

I have been a long-time customer of Optimum, for the most part, the service has been good. However, over the last couple of years, I have noticed a decline in the quality of customer service. They are rude and unprofessional. The company also has changed the amount of information that can be used to help solve problems. The automated chat is a joke. They have made an effort to cut down on call waiting time but that has created a workforce who can only tell you what's on the computer screen they read. No effort to solve the problem beyond what is told to them. As soon as I have an opportunity to switch providers they are history.

I have paid for HBO since 2013. Today while trying to watch HBO, system wanted me to subscribe again thereby paying twice for HBO. PHONE CALLS didn’t fix the problem. I was on phone with them for 2 hours. I went to Randolph Optimum location and service rep was rude, dismissive and unprofessional. Optimum not giving me credit for time I couldn’t access HBO. It’s a total rip off. Want to give 0 stars.

My business internet went out and I called tech support in October 2019. They tried to troubleshoot for 5 minutes over the phone and just said we'll send a tech. They said I would not be billed if it wasn't our problem. But from prior experience I knew this was a lie. So even after the tech came to work on the router and fixed it in 5 minutes, I made sure to ask him if we'd get billed, and he said "no, not your problem". But I don't trust Optimum so I put a reminder for myself to check my bill the following month. Lo and behold there is the service charge for $59.99. I called and they said the tech wrote "faulty wires" so that was my fault apparently. Unreal. So after a little back and forth, I had enough. This happened several times and I was done...ready to cancel. They transferred me to the Retention Department before I could officially disconnect.

Optimum installed a router that didn't work correctly, and it requited a service call to fix it. I paid $100 for Optimum to install everything less than 1 month ago. The appointment must be after 5pm because I work full time. The customer support rep suggested via the online chat to set the arrival window between 8am to 8pm with a note that I will not be home until 6pm. This was perfect until the first technician showed up at 2PM. Then I notice a charge me $80 for a missed appointment fee. I called and they said they couldn't credit it until the rescheduled appointment was completed. Once that was completed, I contact support again for the credit and they said it is my fault for not understanding the arrival window. However, the trained employee suggested this, not me, and the support supervisor said I should have listened to the automated message over the live TRAINED employee.

I spent hours on the phone with them trying to fix boxes remotely. Then 5 technicians came out over 4 weeks to fix and I had to go back to my old service. They insulted me by giving me a $19 credit. I lost HOURS calling to report issues, working on phone to fix, scheduling and waiting at home for service men. They also broke my house alarm and I had to have that repaired (and pay $10 extra per month) because it could not work with their internet. To get the credit I had to speak with numerous customer service people and was on hold for 1 hour. I'm still furious. This company should be shut down. I had to give a rating of 1 star to post this review. They deserve even less.

I bought my own modem so I don’t have to pay their modem rental of $10 per month but they still charged me. I called them but they couldn’t make the refund because of “technical issues.” I gave the modem to the technician and later learned that I also need a router so I had to buy a router later that day. I was talking to a sales guy earlier that day and told me I can avoid the $10 per month if I buy my own modem. He could have saved me another trip to BestBuy had he told me I’ll also be needing a router.

Avoid this company like the plague! Probably the worst and most dysfunctional customer service I've ever encountered in my life. We went to return the equipment last month after we disconnected our service. The line was so long, it started about 10 yards on the sidewalk outside the store. We stood in the cold for one and a half hours, just to return the equipment! They promised to refund us within 10 days for the returned equipment. It's been a month now, and no refund yet! And don't even bother calling customer service. We called them 3 times already, and all they do is tell you more lies and give you more empty promises. We're considering filing a formal complaint with the Better Business Bureau and State Consumer Protection Agency to expose the scam and rip-off this company is engaging in. DON'T BUY OPTIMUM!!!

(BRONX NY 10462) We scheduled an installation for 11:00AM. The technician was late. We did not receive updates, we had to call ourselves for updates. By 6:00PM we told them we would rather reschedule. We were told they arrived around 2:00PM, and claimed no one was home. My husband was home all day and they did not show up. We rescheduled, and the second installation the technician showed up hours late with improper equipment. Due to the improper equipment he requested we reschedule.

Had Altice One installed in March 2018. From the beginning, one or more of the mini boxes become unresponsive and require a reboot/reset. Tech came out at least 3 times at first (I got tired of calling). Nothing wrong each time but the (bedroom) box continues to become unresponsive. I wrote a nasty letter in April 2018. Tech came again and could not find anything wrong but replaced the mini-box. Did not work. Given that I only watch the bedroom TV sparingly, I let it go.

I have been an Optimum customer basically all of my life, recently I wanted to reduce my current level of service in order to save some money each month, but found out it's impossible! I am trapped at my current service level of Optimum Core & Optimum Premiere. Even If I downgraded to basic Cable the customer service rep told me my bill would go up from the $200 a month I pay now! (Because they give you "discounts" for using the most expensive services and "bundling" with other services such as phone service which I dont even use). This is a Monopoly and it needs to change Now. These Cable companies should not be allowed to rape customers like this!

We recently moved residences. When arranging the move, we requested that the original number be ported over to the new address. We've had this request 4 different times, and at the end of each call we are told the process is complete. However, when we call back to confirm, they say there is information missing and we have to start from scratch. Each time we call back, the hold time is in excess of 45 minutes (one time it was over two hours). I've asked to speak with Supervisors only to be told that none were available. They say they will relay the message, but none ever get back. I really should switch to Verizon but I'm worried the service there won't be much better.

My service provider is Optimum. I wanted to watch the Packers playoff game online. Optimum TV to Go has Fox Now on its online channel list. I clicked on it to watch Live game and FoxNow rejected me because of Optimum Online is not on their provider list. I contacted Optimum and asked if they have FoxNow in their TV to Go channel list why am I being rejected by FoxNow. They said some companies are not signed up with Optimum... So why do they have FoxNow button on the Optimum to Go website?

I called to pay my bill. I was told that I would be charged a $10 fee if a rep did it with me, or I could do it for free over the phone, TV or online. Optimum was down in my area, so I had no TV or internet, so I went to do it over the phone with the automated machine. Machine was down, so it sent me back to a representative. Representative told me to pay with them, I would be charged $10 that could not be waived even though both their machine and Optimum service were down. I asked to speak with manager and was hung up on. Called back, asked to speak with manager and was hung up on again. In total, this took about 2 hours. Needless to say, we are switching providers. Stay away.

This company is infuriating, and the only consolation I get is to write this review which will have little to no impact on Optimum because they are the only service available in my area so people are forced to use them. IT'S 2020 AND I CAN'T GET RELIABLE INTERNET SERVICE! This is unacceptable, my SERVICE CUTS OUT EVERY OTHER NIGHT for seemingly no reason. I have spent so many hours of my life on hold with optimum's HORRIFYING CUSTOMER SERVICE. This has gone on for years and no matter how many times I complain to them they do absolutely nothing to help me except offer to send someone to my house the following day. Then the service comes back on before the technician gets to my house and there is nothing wrong so THEY CHARGE ME EXTRA for the appointment and nothing is resolved!

Horrible inconsistent system coupled with even worse customer service! The system crashes all of the time. The remote only seems to work when it wants to and don't even get me started about the customer service. Even their Technicians say it's a horrible system. Dont waste your time or money.

I am waiting over 45 mins to speak with a rep to find out where the tech is that is supposed to arrive to my home between 11am-2pm. I find the service of Optimum to be an atrocity. I have to pay $80 if I cancel the appt last minute or not here when they arrive. I am going to deduct $80 from my bill because I was not awarded the same courtesy, and the irony in this as Optimum is a COMMUNICATIONS company!! Really such a JOKE and Optimum should be ashamed!! On a scale of 1-10 for service with Optimum for me would be SUB ZERO!!! I pay such ridiculous HIGH pricing for your service and ONE WOULD EXPECT THE SERVICE TO MATCH THE OUTRAGEOUS PRICING. The only thing that matches is that the sub zero service is equally as horrific as the outrageoius pricing.

I was without DVR or On Demand service all day. After rebooting the DVR several times I was told that there is a “DVR only” outage in my area. I asked why the on demand was also out and after a minute of silence she said “there is a DVR and On Demand outage in the area.” Then she hung up on me. I called back and after going thru more reboots she told me my box was no good and I need a service call. I asked why it affected both boxes and she him hung up on me. A few minutes later the service was restored. Also, both reps barely spoke English. I had to translate into Spanish for them to even understand what I was saying.

Updated on 3/10/2020: Received a call from Optimum Feb. 2020 after taking a customer satisfaction survey. I gave them a zero satisfaction rating. They called to pacify me by claiming I could increase the services I currently have, as well as, increase my bill. I ask them how does that explain why I never got the $100.00 Amazon Gift card that was offered when I joined Optimum! They said that was a customer service issue.

I signed up with Optimum 8/2019 and was promised a $100.00 gift card after keeping & paying for service for 90 days. It's now January 2020 and after 10 plus calls I still do not have it. They claim it was mailed on 12/5/19 but I still don't have it and they tell me give it time. Are they kidding. It's over a month in the mail??? I just called for the last time and cancelled the service after they refused to let me speak with a supervisor.

Optimum or Altice is selling the Wifi, TV and Phone service in a bundle with enticing promotional gift of $100 Amazon gift card. After a few months, the gift card never came. When I asked customer service, I was told that I was disqualified due to a late payment on the first bill. In truth, they never sent me the bill until after due date. The customer service agent apologized for the "frustrating" experience. What a scam! Do not trust them.

12 midnight - customer service here always sucks after 7pm. —-Part of my tv service has been cut off—- Can never speak to a customer. The automated system OBLIGATES you to reboot and also go thru different tech format without having a tech issue. After all this unnecessary technical nonsense, I speak to a tech person who repeats everything i already discussed with another rep. It ends up that I owe money - which I already know, but my letter give me 3 more days to pay? This whole bs last too long and is too much to write. My issue wasn’t resolved even after I read them the letter.

Spent over 6 hours being shuffled back and forth by Manny and now Christina at the Main Office. They fully understand that I am angry that brand new customers are paying 1/2 what they charge me, a customer for over 20 years. They "say" they can't do anything. That is just bull. Of course you can. You ARE giving better prices just not to long time customers. I hope you all get unemployed real soon with people leaving in droves and using streaming without you.

At first, everything was fine, however, after just 2 hours it became apparent that if a device disconnected from the wifi and attempted to reconnect it would be unable to do so. I now have no wifi. Yay!

I had Spectrum before, used my own modem and router for just internet service and I never had an issue. I moved to Brooklyn, NY into a building where Optimum is the only internet provider, well I did not have any other choices than going with them for internet service for the same amount of money and speed I had with Spectrum.

Call center seems to have gone to India. It was never good here. Many communication problems, noisy line, dropped calls. Seems impossible to drop a service. Can't do it online. They allow you to watch TV on an iPad or similar device. But there is always buffering or another problem. Not nearly as good as Google TV. Had a tree fall on my cable line, so it's been on the ground. Optimum guy said they won't cut the line and put a new one up. The State Highway department says they won't pick up the tree as long as it's on a line. Been that way for six months. It all appears to me that Optimum doesn't care about good service. I'm ready to cut the cord.

We are currently paying $130 for cable, internet and phone. With a newborn at home, we would like to cut down some expense. So I called to find out how much we would be paying if we cancel cable. The lady told me that we would be paying $190 for just internet and phone. How does this math work????

I don’t even know where to start.. The rep came to my house spent about an hour and a half saying how great the service is now and how much it has changed. So we decided to sign up for since I would save a couple dollars from Fios. Good I stated to search for reviews That night and saw that it wasn’t great and all complaints about tv and customer service. The next morning I called to cancel the service (not even 11 hours later from talking to rep). I still haven’t back about my refund.. I called to get my refund and they told me I’m not entitled to a refund but I have a bill for following month services services that I do not have because I canceled in 12 hours and they never set up services in my house.

Horrible. Nothing about this company is done well. The person who opened the account for our company left and we needed to change a setting in the phone system but could not because we did not have the account holder's access code. I have been trying for two months to designate a new account holder, over 3 hours on the phone. Talking to multiple people who give me different directions on how to make out a form that does not apply because they have no form to change the account holder. Incredibly painful. If you have not already opened an account, RUN AWAY NOW!

I reached out to Optimum to get some info in internet service. The rep convinced me to get the Altice boxes. Took a day off from work waiting for a Technician who never showed, no call or update, I was shocked at the level of service I was receiving for Optimum. Finally a Technician show up the next day and installed the new boxes. The system is the worst. I want my old boxes back. IT CUTS OFF ALL THE TIME. SEEMS MORE LIKE A DOWNGRADE RATHER THAN AN ENHANCED ITEM. Tech support don't know the product. Optimum you have to do better. Fire your customer experience manager/s. I am done, switching to Verizon.

No technician at the scheduled time. Was supposed to receive a phone call when the technician was on his way. No phone call no technician. Technician was supposed to come at 1 o’clock. No phone call no technician technician was supposed to come at 5 o’clock. No phone call no technician. Call customer service. We did on the phone over 30 minutes to speak to a supervisor.

We changed over to Altice thinking that we could get a better deal but we were wrong! We had hopes of getting a gift card and never received it because we were late on one payment! we were overcharged endlessly with fees, the guy who came to do work at our house was very sloppy with the work and left wires hanging which were never fixed. We needed to change an appointment and they couldn't accommodate us so they charged us for having them send someone out to our house. Our box and remote never worked properly so we had to continuously call the department for help and when we called we frequently got people who we didn't understand. We decided it was time to change back to Verizon. According to Optimum their policy is to continue to charge until the end of the billing cycle regardless of when you cancel with them. My best advice is Not even get involved with a horrible company such as Optimum!

Wanted to get "winter service" for my summer home with alarm system working (as promised in their flyer). Had to call 5 times (long waits each time) before getting someone competent to do this for me. Since then I sold the house. I tried to return the equipment to their Bronx store. There was a line around the block of people waiting (I presume) to pay bills, and a rude man in the store who said I'd have to wait on that line--estimated time--more than 1 hour. I went back to NYC where I live without returning the equipment. Now I will drive out to drive to Riverhead and try them. Optimum is the very worst. This shows you the effects of monopoly. They don't care about customers. In Suffolk cty. there's no other cable company.

This Is the worst experience of my life when dealing with a cable company. STAY AWAY IF YOU CAN. 1-They increased my contract to premium without me knowing and when I questioned my bill they said I did it. They refused to correct it and treated me as if I was crazy, they actually said, "Well if you didn't do who did???" Exactly!

The service never works but they are always willing to take your payment! Tech has been to my house 5 times over last 2 months and they tell me everything is fine. They changed my equipment and wire to the house but no improvement. Patiently waiting for Verizon to offer service in my area.

We called Optimum.net to change us from one address to another 5 miles away. Sounds simple. The technician was OK but now we know he lied when he told us that 15 minutes after he left we would have service. The office forgot that we had internet and they erased of the history of shows we recorded. As of 12 hours later still no service and no promised call back from a supervisor. I do not know what to do as live people are impossible to reach and chat people send me to a website to pay $15 to solve the problem. I wish I would have changed. These people just do not care.

I pay $78/mo for internet only through Optimum. I used to be able to walk from my living room to my kitchen, right next door with no streaming issues. NOw I lose connectivity if I do the same thing I've been doing for years. If I go upstairs I can't even get my TV to stop circling to find a streaming media channel. Why the hell are they allowed to do this to people? Now they offer tiers of internet speeds...WTH? I am not even guaranteed I will be able to watch TV upstairs if I buy into the next level. There is no competition in NJ. IT's ridiculous and it's wrong. IF the politicians really wanted to tackle an issue that affects ALL New Jerseyans it would be this monopoly.

Been without service for a week and a half and had half serve for about two weeks before that. When calling numerous times waiting through all the computer prompts for about a half hour to an hour every time. Reset the boxes for weeks. Nothing happens. Do everything they say and nothing works. Finally after two weeks a tech comes and in 5 minutes tells me it’s their wire to my home. Proceeds to tell me that someone will be here in 24 hrs two fix the problem. Take off of work no one shows. Go through all the prompts and ** again and again make two more appointments and no show again and again. Basically Optimum is stealing from my family because the $244 dollar bill still comes with no service. When I ask for a refund they tell me when it’s fixed to call back for all the days that it didn’t work. Problem is you can’t even get through to cancel my service. We have been customers for 20 years.

We Recently switched to Optimum by Altice...what a horrible experience. Technicians couldn't install equipment and blamed it on the equipment. Customer service and technicians down out lied and claimed no one was and now want to charge us for a missed service appointment for $80.00. The first technician Alijah left us high and dry 3 out of 5 boxes didn't work, our security system down and husband's internet not working. Do you think we would miss an appointment. We have called several times to Optimum and no resolve on the charge.

As a customer from the 1970's of the original, wonderful Cablevision and a Long Islander, I have always felt that for as many previous problems I've had with them, I should always give them one more chance. WELL, NOT ANYMORE! From being told, TWICE, by Agents, "So, why don't you just leave and go somewhere else." to, currently, having a statement of $163 generated in error--as per a Supervisor from the Retention department who attempted to clear this error--I have been given the Royal Bureaucratic Screwing of the century. It makes Washington's bureaucratic wheel look like an efficiently run machine!!!

Internet was not working, they guy came to fix the internet issue. I had bought the 1GBPS package. The guy came and he spend 3 hours to fix the issue. He basically opened up cable, cut it, and he spliced it (tuned/re-programmed) for an hour. Optimum charged me $80 for asking their technician to visit my home. I kept calling billing department, they kept promising me that the manager will call me back...They have not called me back yet, it's 2 weeks. Now, when I call them, they hang up as soon as I tell them that I have a query about billing dispute. I am taking these people to court.

I signed up for $119.99 for life for the Optimum premier package in November over the phone with one of their agents who said they would do it. I received my bill and it was $129.99. I called Optimum and they now tell me it was for new customers only and will not honor the promotion or do anything at all for telling me one thing and then billing another. I am stuck because they are the only option for internet service which is monopolistic and they are taking advantage of that position.

We were paying about $120 a month to have internet and phone with Optimum/Altice and the service was horrible! Constant buffering, phone would go down. Finally, disgusted with the high bill (Altice refused to lower same) and bad service we switched to Verizon. In all fairness, there were some problems with the Verizon installation. We had once been on Fios but the technician found that the line going from the house to the street was no longer functional. It did take them a long time to run a new line and complete the installation. But now the service is very good compared to Altice and my bill for internet is about $56 per month. (We are using OOMA for the phone now.) There were some hiccups along the way in doing the switch but in the end, we had stayed with Altice for way too long.

I had the Samsung cable box for years and decided to switch to the Altice equipment so I could get all 3 services for a reasonable price. Biggest mistake ever made. I had my service installed in October and have already had a technician come by 3 times! The remote works when it wants to; you can't see the channel guide; I haven't had Wi-Fi since Dec. 22. Now my two additional boxes are not showing any channels because they won't pair with the main box! Their solution to every issue is to unplug the box. Then good luck getting any help from customer service. They are just a bad as the product they offer. In this day and age when there're so many options for watching tv, I am not sure how Optimum is still in business.

Horrible Company. They hang up the phone on you. They tell you lies to steal your money. They make false promises. No service with the internet. I have 300mbps and it only pushes out 150mbps. That’s technically stealing because you are not giving the customer when they are paying for. On the 1st of Dec I call to cancel service. Guy tells me he’s going to hook me up. Tells me on Dec 15 I’m only going to pay 25 dollars. I told him it’s not reflected on the app. He tells me because my bill was already posted not to worry.

Since switching to the Altice One from Optimum they offer these wonderful packages, but fail to explain that the internet never runs at the speed you are paying for! Their service reboot at random times while watching shows and even during watching a dvr recorded show. They shut their services down during peek times, because they can’t support the traffic!!! Why is tv/internet/ monopolized?!? There needs to be more providers to create a better awareness so these companies fight for your business! This company is horrible and can’t care less about their customers.

I’ve had over 6 technicians in my house since October, to try resolve a speed issue in my home. If I’m paying for 400 mbps I expect to at least get 350-400 either hardline or WiFi but unfortunately I don’t get either. On a good day on WiFi I’m getting 200 mbps max and 80 mbps hardline straight out of the modem. Don’t ask me how because the techs don’t even have an explanation for that. I already escalated my concern to corporate but apparently nothing is being done either. Spoken to the corporate office twice and I was schedule for my 7th appointment for tomorrow. At this point I’m requesting a Supervisor or Senior Tech to come to my house because all I get is contractors who do not want to do any work and all they want to do is swap equipment.

They have an email service but don't bother. Non opinion fact based statement. No one stays with a cable company forever. When you do leave you lose access to your email. The fine print says "An Optimum Online email account will not be affected by the change unless an email account goes inactive for more than 90 days. Any email accounts that have been inactive for more than 90 days will be deleted and the contents cannot be recovered. ". My parents are not tech savvy and use the email because they were told about it by the rep. Years later Fios comes to the house and pitches them a better deal. They switch and go to check their email later on and are locked out. After calling multiple times and being directed in a circle multiple times they give up and call me.

I really do not know where to begin. I have had issues from initial set up, to my service at home to even my online account. It makes me want to cry. When I first started the service, they put my first name as my last, so "Elvis Elvis", like that makes sense. I had to fax my license to the hub with a form filled out, to prove it wasn't really that. Ok, then I paid for a additional TV channel service. It worked on one box and not the other (only have two). My god, I had to reset my TV box so many times. I am amazed it didn't break. That was the response for over a month from Optimum, just reset it. The phone system did resets, actual people did resets. I lost my mind after who knows, how many calls.