Optimum Reviews

Optimum is a rip-off company that uses every and any tactic to raise your bill, and charge obscene prices for ridiculously poor service. They deliberately make their service fees difficult to comprehend and adjust, and out and out entrap their customers into high payments for low quality service. Stay away from them if possible, they have a monopoly on many areas in New York, but do whatever you can to report their practices or switch.

Instead of writing a lengthy review and taking my word for it, click on the link of the call I recorded with a supervisor at customer service after 2 weeks with no end in sight without cable, phone or internet. Absolutely the worst company you can deal with. Run from them. **

Over the last few months internet connection was terrible. Interruptions last from a few minutes to several days; each time I had wait for hours on hold. Covid may be a factor; one may think that over time they should have figured out how to do business in a new reality, but apparently not. Things are getting progressively worse. This is a serious nuisance since I'm working remotely, like many people these days. If you have an alternative option for internet provider, stay away from this one.

I have had nothing but issues with this company. They disconnected my internet by accident then couldn’t figure out how register my modem on their end. I was without internet for 9 days. I work from home so I didn’t get paid for 9 days. Now there was absolutely nothing wrong with my modem, it was that they were not registering it on their end correctly. It took three Optimum techs to come before they finally set it up correctly. That was last month. Now the bill came for this month and it’s more then double what I normally pay.

I had schedule a tech appointment because my modem kept rebooting itself for a whole year. My first tech didn't even show. No call no ringing the bell and we were home anxiously awaiting for his arrival. I had to reschedule another appointment. Second tech actually reached out on my cell on file. He found that our connection was being shared, due to last tech using a splitter for other apartments. I just got off the phone and I'm on the waiting list. First tech put in notes that he was here and no one was home. He straight up lied and I'm being charged for him not showing up, oh hell no!!!! This isn't right and someone needs to be held accountable.

An Optimum customer for 15 or so... only because there’s been no alternative in my area. Their customer service is horrible! Nobody picks up. On hold for hours. Rude and uninformed when connected. BAD!

Optimum discontinued my service, they couldn’t tell me how, why or who did it. I called their Customer Service Dept. and was hung up on a total of 23 times while being in hold in total of 9 hours. When I finally received help, they apologized for their mistake and promised me a Technician would come to my home today between 2-5pm. It is now 7pm and nothing. I’ve now been on hold again for over an hour and on their website it says there are no appointments for my account (but yet I have an email from them as confirmation). I am now in jeopardy of losing my job because I can’t work and Optimum is doing nothing to resolve my situation. If I do end up losing my job, I will be suing.

I've always had Optimum and have always had a problem with their customer service but, for the last three months, it's gotten ridiculous. They keep sending us cable boxes and charging us for them! I have 2 boxes yet last month I was forced to pay for 5. I was told I'd they don't 'do' refunds but they will apply the mount to my next month bill (this month). Then I got shipped ANOTHER cable box. And not only are they charging me for that new cable box - which I returned within a few days, but my bill is HIGHER than last month. There's no explanation for it and the money wasn't applied to my account.

Worst company, worst experience. Due to what was either a partial outage or Covid 19. I was on the phone 7 days attempting to obtain help to add 5 cable boxes. During this time I was lied to, hanged the phone on me and not called back, I'm currently waiting on hold to speak to a supervisor for 3 hours. 3 appointments have been scheduled to come home to change the boxes and the technician never showed up nor a call was made to me. My TV service was disconnected for lack of payment, when in reality the payment was made 2 weeks earlier than the due date. THE WORST COMPANY EVER.

i have been trying to port my landline number from Verizon to Optimum for weeks!!!! Hours on the phone with optimum customer service, and hours on hold!!! Nothing happens! Nothing! This is crazy! How are they still in business?

Over months the bill went from $150 to $183. This was in between the annual promotional period. The added fraudulent charge of $3.50 for Network enhancement fee without permission which is illegal and all the companies are have class actions suits for doing this same thing, AT and T are going sued for millions doing charges like this especially to the elderly. I spent hours on the phone and internet attempting to have this charge removed and they refused. They were charging more on this bill for my 91 year old mother with 1 tv than my house 10 minutes away with 2 TVs and many more channels. I warned them I would not let it go. I wrote the General Counsel VP of Optimum, I wrote Consumer Affairs and I informed them that this could be consider financial elderly abuse. They thought reading me a list of policies that did not even make sense I was going away, I made a living writing letters.

My WiFi service works when it wants to. They sent 3 techs and none of them can fix the problem. They all give you the same answer. Don’t ever use them for WiFi. On top of them not being able to fix the problem they showed up 2 hours early for a repair and of course I wasn’t home so now they want to charge me 80 dollars for them showing up earlier than they were supposed to. I’m definitely canceling my service.

Once you get an agent, the call will never be shorter than an hour for the simplest request. Often agent is not knowledgeable. Numerous attempts must be made to complete a task. A simple question takes at minimum an hour and often numerous call backs to get answered. On billing, Optimum makes an error. Doesn’t issue credit then issues late fees. The worst customer, tech & billing in all business.

This was unfortunately a typical experience. Due to what was either a partial outage or faulty cable box I spent more than 5 full days attempting to obtain help. During this time I was lied to, disconnected and not called back (in spite of a promise to do so), spent more than several hours on hold and much more than 48 hours awaiting a scheduled call-back. In an attempt to resolve the issue on my own I drove to a local opt online "store" and was given a new box that no one could at tech support could e to work, and drove back & switched that one for another for which I wasn't given a cable needed to allow the DVR service to work.

I spent an hour on the phone just trying to schedule a date to cancel my service (I was switching providers because the bill kept increasing and their service was unreliable). When I finally got somewhere, they said that I would have to cancel today because it was the end of my billing cycle - otherwise, I'd be charged for another month and not be prorated. I was told that my services would be disconnected later at midnight. Well, my cable was disconnected immediately and not at midnight. Their service is unreliable and they cheat their customers. You won't believe how they treat customers like my parents who are forced to use them because there is no other internet provider in their area.

I wanted to cancel service as of the end of the month (July 29) because I am moving out of state. I was told that the service will be cancelled in the middle of the next month (August 16). I was told that they do not prorate the account. I find that to be absurd. I will be paying for half a month for a service I will no longer be using. Good thing I’m moving out of state and I don’t have to deal with their expensive, slow service any longer.

Have been a customer for more than 10 years. Horrible customer support. Moving service from old home to new home they got request backwards (They were shutting off service to current house before I moved out. I caught it a day after I made the request as they sent me an email saying what they would do.). So I find out that customer Service set up a dummy account to cover their mistake and provide the service for the 5 days as originally requested. Advised me that "I would never see it nor get a bill". I then get a call from Optimum asking if I was moving out as someone wants to set up service at my address on May 22nd. (I know, you can't make this stuff up.) Told them yes, and there should be clear documentation of the move of my service.

I've been having problems with my Optimum TV service since June 8, 2020. It first started with disfigured pictures, colors, lines and blocks on the Lifetime channel. Then recently through most of the channels. This went on for over a month. Still going on. I have 4 cable boxes. My daughter don't show certain channels like 45 & 46. The other 3 is just disfigured. About a week about I contacted optimum complaining. After being hung up on several times. Hold on for about a hour and a half going through different representatives. My cable wouldn't come on at all for about a week. It stayed at 2 percent for almost a week.

We have had the worst experience dealing with a service provider in our life. We initially ordered service early April 2020. It took several visits, no show appointments, lied to and the installers looking to place our TV where they felt it was easier. We were even asked to install some of the equipment ourselves because the technician was too lazy to go up and down our stairs. Even after all that, the service was never hooked up completely. In frustration, we were forced to change service provider and cancel the Optimum service. This was done on 05/21/2020, just six days after the beginning of our second month with Optimum, with the understanding that our bill would be prorated for those six days.

Please be aware of Optimum Online phone service for business. We just saw a $2,000 bill for robo calls to our 24/7 after hours emergency number. Many fake calls ranging from 30 minutes to 1 hour. When we tried to cancel the 800 service, we waited on hold for over 4 hours, we were passed around many departments, and the last person, after a very long hold, hanged up on us. Please be aware, their customer service is non existent.

Had Optimum online and TV services since 1999 in Edison, NJ. Bought a home in Monroe, NJ in July 2020, where they do not offer Optimum but Xfinity service. I called to inform them I was moving. Customer Service told me that I already paid for their services for the month and since they do not pro-rate, they will not give me any money back even though I had only used one week of the current month. I never asked for money back but the fact that they do not care about their customers is sickening.

I canceled my Optimum service about two weeks ago. I no longer had access to my login online. I called wait time was 45 minutes long. Yes call me back when I’m next in line! Waited... 2 hours later, same thing! Waited... 2 hours later same thing!! NEVER RECEIVED A CALL BACK. Fast forward to today. I was on hold to speak to a representative for ONE HOUR AND 30 MINUTES!!! When asked if I could receive a discount on my final bill due to them unconvincing me???? They’re very strict on their rules and regulations. DO NOT. I REPEAT DO NOT USE OPTIMUM! Awful, Awful, Awful. Not to mention the Internet service itself sucks! Couldn’t go more than 20 feet from the router without losing connection!! JUST AWFUL.

I was on a chat for nearly two hours without resolving the issue. I signed up for the automatic billing for a $5.00 discount on my bill. Five dollars, you'd think it was five million the way customer service rep stalled looking for a solution. I went as far as copying and pasting the statement of my bill that agreed to the "discount" and still Optimum couldn't find the solution. They said they were having "Latency" issues. This from a company that wants you to sign up for more and more services. Latency issues with Opt 200 one level above Core!

I had bad internet service for over six months, where many times a day service would cut out for 5-10 minutes at a time, and even at the best times the Mbps were much lower than I was paying for. Optimum just kept sending techs who didn't do anything. No one seemed to understand that there was an intermittent problem and that just because it was working when the tech left didn't mean it would be working ten minutes later. They charged me $80 for a tech who put in a splitter that didn't make any difference. Then a representative said he reversed that charge, but it was still there. Twice techs did not show up on the appointment day, and Optimum would not give me a credit. Finally a tech said the problem was outside and it needed an engineer, but they never sent an engineer. Then Optimum wanted me to start the process all over again, to just keep calling and having techs come in and out who are incompetent.

I contacted Optimum to have short-term internet installed in my summer cottage. Things seemed to go well. They agreed that they’d install it on July 1st. And they did. And I enjoyed 7 lovely days of WiFi service. And then it was disconnected. I spent hours, literally hours trying to contact Optimum to ask why. Their customer service automated lines must be the very worst in the world. Their operators once reached cannot give you answers. Not one answer in one hour on the line with them. But what I was told is the technician must come out again and re-install the internet. Nobody could explain why. But that he would come between 11am and 2pm on July 11. That was the soonest he could come. They even confirmed by text the night before that he was coming. He didn’t show. No explanation. No contact.

I wouldn’t even give this company one star. This is the biggest scam going. I signed up with Optimum Altice. They say they a package for seniors 164.35 a month for life, never changes. So I signed up. My first payment that I paid was the 164, the next month they sent a bill for over 200 dollars. Called and complained. They lowered the bill to 86 dollars.

To whom it may concern, My name is Noel. I live in New Jersey and had been an Optimum customer for 34 years. On June 1, 2020, I decided to disconnect my service with Optimum. I called up 1-800-333-4857 and spoke to an Optimum customer representative. When I told this person I was disconnecting our service, he shifted me to a retention representative. I also told him I was disconnecting my service. Here was my first lie. He said that there wouldn't be any prorating of my 6/1-6/30/20 Optimum bill and that this would be my last bill which I wouldn't have to pay. I also told him that I was taking all the Optimum equipment I had and was sending it back to them through Fed Ex.

I cancelled a mobile phone line with Altice Mobile on the 23rd of July, and I've been charged the whole following month (August) because the billing was already created on July 22nd!!! An incredible justification to charge you an additional month! I tried to get a refund, but was denied!!!

As part of their terms and conditions, to not be charged for the following month, you should cancel at least a day before the billing period ends (as of June 2020). When I called to do that days before (I would've done weeks, if not months, but I had a roommate that needed internet during the quarantine and I didn't want to cancel and have him lose service randomly, in case Optimum pulled something on us), I got the expected script-read from the woman that answered. After confirming I will cancel, she makes up this lie that "the system" can only disconnect me on July 6th. I repeated the terms and conditions to her, and that her information wasn't said anywhere online and that I should be disconnected now, if not before the current billing period ends.

Their included router/modem reboots itself multiple times a day. Their router uses a web based system that feeds the info to Optimum's website. It is ungodly slow and doesn't work many times. Port forwarding is terrible because you can't reliably get into the settings and it says multiple ports are invalid (valid port numbers). Depending on your plan it wont let you forward certain ports. Their phone support hold time is always 1-4 hours. It always says it is longer than average and they give you some BS excuse. Their phone call back option never called me back. Their website is broken and online chat never loaded into a representative. After I signed up for optimum email their website sent in into an infinite redirect loop until they finally made the email later that day. All in all their modems and website is a complete disaster.

Optimum/Cablevision is the WORST COMPANY to deal with. I have been on hold for over 2 hours trying to figure out why they shut down my email account. I have never paid my bill late, I've been a customer of theirs for over 10 years! No one can tell me why this happened and I keep getting transferred around to all departments further wasting my day trying to get this issue resolved. AVOID THIS COMPANY!!!

I've always wondered how Optimum continues with the worst customer service ever. The answer I presume is that Fios isn't much better - sadly we have few alternatives. Most recently, in the ongoing saga of dealing with Optimum, we lost TV service. A phone number came up on the screen for people in need of customer service. As you wait on hold they have the audacity to advertise more services you can add and pay for. Sure, I want to buy something new from a company that's not providing the service I'm already paying for. Do they even see the irony in such stupidity?

I reached out Optimum customer sales team to add TV service to my internet account and I was told that I will be getting everything including Showtime and HBO at 138$ including service taxes and fees. I was not even asking for showtime but the sales guy himself placed mentioned that he is able to provide as an offer. After installation I didn't find this additional channels and on calling customer care I was told that bill comes out to 143$ excluding service tax and fees and that doesn't includes HBO. Also they are saying that an email was send to my id which I don't see at all. There is a clearly a gap in the order placed by sales team and service procurement team and I would not recommend optimum tv or any of its service unless you are ready and have capacity to spend more than they deserve.

20 year (once loyal) customer/fanboy. They used to have excellent CS. Now they are as bad as every other cableTV/ISP. Hidden fees, equipment rental fee, in home service fees. Their expert Tech Support seems to know nothing of the tech, and only follow process. They can't explain anything. I have spent 3 months trying to figure out why my internet connection is spotty. Diagnostics are excellent. Bought new router, and new modem. The automated online process does not work, and after waiting over an hour, the TS rep could not get the modem to register and could not explain why or forward me to someone who could help, even though the model I had was confirmed to work with OOL. She only offered to send someone, while warning I could get hit with an $80 service charge....

Stay away from any Optimum services like the plague. They have the audacity to charge you a monthly payment for their really really awful modem. If you decide to buy your own modem, "conveniently" their system is not compatible with your modem so you are stuck with their bad modem and pay them a monthly charge. I was on-hold with them for 4 hours and I can even give you a screenshot. There is not a day in the world you can "try" to reach them without being on-hold. They can't even do chat messaging right....I was on hold for chat messaging! Find any other means than giving this really mismanaged and awful sub-"optimum" your business. I'm sure they are collecting their fees, paying out their management team top dollar without investing a single dollar on improving their infrastructure.

Bad service, the representatives are not trained to serve the clients, they say anything to get rid of the client, the inspectors are not professionals, they say that they are going to call to solve the problem and they never do it. I called for a simple problem on the internet, the representative could not fix it from the office and told me that a technician should come, I asked twice if there would be any cost and the representative told me NO, so accept that reason, when the technician to my house I just disconnected and reconnected and everything was fine, the next day I see a charge of $86.00 dollars for that service that they told me they would not charge, I immediately called them asking for the recordings of everything that was talked to the representative to be uploaded, that there would be no charge and that I could not solve something so simple from the office, and they told me that this could only be solved by an inspector.

I am Optimum customer for many years. I paid for service $133 per month for tipple service. Four month ago I bought and installed personal modem to decrease my payment to $121 per month. This is legal. Optimum allowed to do this. I had this premium amount only 2 month. After that Optimum increase my payment to $135 per month (remove one discount) and after one month more to $161 per month (remove another discount).They removed discounts that I had before. At this time unable to get in touch with representative for discussion. If you are lucky you can leave phone number and somebody MAYBE will call back in uncertain time.

Unbelievably bad customer service. They were dishonest and cheated me out of 99 dollars even though I cut off my service with them. This is the worst cable company I have ever worked with. I promised them I would trash their company to every review site in retaliation. Honestly, go with the bigger company if you are questioning whether it is worth it. Quality is more important than supposedly saving money with this garbage where in the end they will cheat you anyways. My advice to you is to never ever ever give this company business.

Look out when you have a technician come out to fix your modem issue. They’ll FIX and CHARGE whenever they feel “necessary” because they’re so called “professional” and your thoughts, your concerns don’t matter to them. The technician would tell you everything was working fine, then turned around replacing your wiring even without asking/informing you, then charged you $59.95 for the service! Yes right even though it’s not your fault they will make it like it’s your fault so they can take money from you!! Don’t even bother to ask for a supervisor, they won’t allow you!!

I have been trying to upgrade a cable box for over 2 months. Call center reps lie to get you off phone. I am currently on hold for 3 hours and 20 minutes. I have called repeatedly- only to be told it’s being delivered or technician is coming but it’s not true or properly documented in their system. I have recorded the phone calls... It’s been 2 months of paying for hardware that does not work properly. It’s my mothers equipment. She is Elderly, home bound and disabled. Totally frustrating. Terrible service.

I used to have Optimum standard boxes with separate modem and router but I decided to switch to Altice One to help others to understand the product. The guide is simplified and with an easy to access remote that lights up in the dark. It has a voice command to use if you were cooking in the kitchen but wanted to hear your favorite songs or shows. It also includes streaming services such as Netflix, for those who wants a break from commercials. Let's just say, cable is not dead!

In my decades of experience with large companies, I've never had such a rotten experience. This is by far the absolute worst. If you don't get everything right the first, you'll NEVER straighten anything out with them. I requested that my old phone number (which I had with Verizon) be moved with my new installation at my new address. It wasn't done, although they assured me it will be done. I've been in contact with them about a half dozen times to correct this. In every contact they assured me it would be done. It was never done. I spent an enormous amount of time on the phone and interactively, but at this writing I accomplished nothing!

I’ve been with Optimum for over 10 yrs & all I’ve got from them is an increase in the bill! Me = 200mgbs for $150 vs $75 400 for new clients FOR LIFE! How is this fair? When reaching out to CS they cut call.

Optimum give you one price then they overcharge you with a price more than the first price given, also they charge you on the spot when in fact it supposed to be sent through your billing statement. I had the service for one day and cancelled it. Now they want to bill me when I already paid them upfront and giving me a hard time to get my money back.

OPTIMUM'S customer service is non-existent! ALTICE, too for that matter being that they are the same company. I wish in my area there were other choices. Someone needs to completely rework the system. If you have other choices, I suggest trying those first. They are double billing my account. You would think this is an easy fix; believe me, it is not.

"OPTIMUM INTERNET" SERVICE IS NOT SUITABLE TO GET A SINGLE START. I ordered internet service with 300Mbps with $34.99/month and this advertisement was included installation except for loan modem and router. OPTIMUM never delivered 300Mbps and it was below 100Mbps. Then I called several times to solve this issue and they never solved it.

My experience with Optimum was and still is terrible. In order to get through to a human, you have to go through a maze of computer robots directing you to another robot. If you're lucky, after a week of calling and holding on the phone for hours and hours, you may get through to a human who is rude and unhelpful and just trying to sell you something. They should be closed down by the FTC. They try to sell you services without stating the price. Almost every week, my bill gets higher and higher for no reason.

I knew I had to avoid Optimum but unfortunately they are the only ones in my area. My only comfort is knowing that when 5G gets rolled out and coverage areas become obsolete, this company is going to die and I hope it dies a painful death. I signed up for their internet and wanted cable too as I'd bought a house and wanted to try it, I've never had it before. Their cable never worked, the box they gave had issues and the channels I went to kept telling me I needed to upgrade service even though I had the premium service, channels like HGTV etc. Their customer support team could not solve it and told me nobody was allowed to come round to fix it due to Covid-19, so I cancelled it, or at least tried to.

Where to start? In December, I requested to go to the reduced seasonal plan because I was leaving the area for 4 to 6 months. I was told that they would reduce my rate from $300/month to $30/month by moving to a basic plan. In February and March, I received bills for approximately $30, and paid them both. In April, I received a $350 bill. I paid it without thinking, but when I received another bill for $350 in May, I called, sat on hold for 45 minutes before getting a person.

We’ve been experiencing issues with our cable box (Altice). The first time I tried to reach Optimum on the phone, they had a recording saying that there would be a 40 min wait. I hung up. A few days later, I received the same recording. I realized it was the “standard” recording. I chose the “call back” option. Eight hours later, I received a call back from out of the USA (what a surprise). It took me a very long time to communicate with him. He didn’t understand. Finally he did. He put me on hold and then he disconnected me. I tried to call back the next day with the same results. I hope Verizon comes here sooner than later. Our government needs to get after this company. Good luck new customers.

I recently moved to an area where I can only receive internet from Optimum. It felt like a trap. I have internet and I'm paying from 100-200 bucks a month and I can't change to another provider. There's always outages and when you call to get reimbursed they give you nothing. Worst service providers ever! Shut them down.

My experience with Optimum was very short and very unpleasant. Even after canceling the service, the charges kept on coming. They refuse to listen to you and continue doing what they do best... scamming you out of your money. Costumer service is very bad and also the actual internet service they provide is very bad as well. Please save your money and save yourself the headache and find a different provider. They have sent me to collection agency for a very small amount that they claim I owe, and as a result ruined my whole credit history. The amount was paid in full by the way.

I ordered a new cell phone and service from Altice/Optimum Mobile. The phone I received was defective. Fine, I've gotten defective products before. It happens. There is usually some mechanisms to help resolve an issue like this. NOPE not with Altice. The only customer service is via text. I informed them of the problem and they pushed me off to Samsung. There was no offer to get me a new product or get me up and running. So I did what any rational customer would do. I cancelled the service.

I have the Altice service and while the features sound appealing it is unreliable as the internet goes down regularly and takes about 20 minutes to return or requires a reboot. The mini boxes were advertised as repeaters but now they say they can’t offer that any more. After having one mini box replaced recently a second one failed. After waiting 20 minutes on hold, customer service took me thru a series of steps in a useless attempt to fix it remotely. All in after one hour wasted I was told I need to go to the store to get a replacement and I would get a label there to mail the defective mini box back. I asked if they could ship me a replacement box and they said no. I asked if I could drop off the defective box at the store they said no. Bottom line the equipment seems to break down often and the company makes you waste a lot of time to fix it. Not very customer focused. I will start to look at alternatives once the pandemic restrictions ease up.

My experience has just been poor for years now. I keep paying more and more and keep upgrading often to make sure I have good and reliable internet service but I literally have not succeeded yet after years of being with Optimum. I have literally never consistently had good and reliable internet service. It's only become so much worse now due to COVID-19 in the last couple of months. It's very difficult to find someone to speak with in technical support and it's very frustrating. Of course, I have to wait on hold for a VERY long time (45 mins or 60 mins) and if I manage to find someone to support me, they can't really do much generally. It's been consistently a very poor experience for us. I pay as much as I can and yet, I lose internet 2-3 times a day.. I have to reset the modem often.. It's just extremely frustrating. There seems to be outages often recently as well on top of it. Very poor experience here..

Guys please check your bills. They were charging me double for more then 2 years. When I check the current price it was 50% less. They did fraud with me. This company has to shutdown. They are giving new customers 50% price for lifetime and old customer has to pay double for ever. What a fraud.

Optimum has THE worst customer service of any company I have encountered. The staff is nice IF you can reach someone. I just spent 1 hour and 45 minutes waiting to be helped using Chat. I am still on hold trying to get someone by phone... it has been 1 hour and 15 minutes.... and counting. First, you have to go through the automated help, which doesn't understand what you want. If you say Tech Help, they reboot your TV whether you need it or not. Then, you have the chance to say that it didn't work and need help. So, they transfer you.... and no one ever picks up. You are just on hold forever.

Internet has been sporadic for months. As of 5pm yesterday it's been completely down - was on hold for 2 hours last night - never got a person on the phone. As of 6am this morning, TV is out. I called and finally got a person. I will miss at least my pay today as I am unable to work from home during a pandemic. Their customer service is terrible to say the least. For what we pay for this service it's disgusting. They are sending a tech on Saturday, if they find it's not their fault I pay $80 - 4 other apartments in my building are having the same exact issue. STAY AWAY - get Fios or Spectrum.

Here we go with another bloodsucking company. I asked my cable company if they have any programs or any relief for Frontline workers. They said no. America please remember this. So many companies have given relief to Frontline workers and unemployed people and me as a disabled person but this company I only have one word for them: get your knee off my neck!!!

I have struggled with loss of internet and TV now for several months. I have called repeatedly for technical support with long waiting times (up to 2 1/2-3 hrs) and, when finally speaking with a technical "expert", given incorrect advice like "you need a new router, you need a new modem, and you need a new TV cable box." Finally, I placed my 4th call early one morning and got professional advice and a technician was dispatched who untangled the wired from trees. Technical support and prompt action to address outage does not exist. I will be first in line when another internet provider is available in my area.

I called Optimum when my cable box died yesterday. They answered (after 40 minutes) and promised a technician would come this afternoon. They said I'd get a call confirming the appointment this morning. No call, and no show. I tried to reach them but was put on hold forever. I finally called Sales (unsurprisingly, they answered right away). They checked and told me that no appt was scheduled for me. They transferred me to tech support, where I was again put on hold forever. When they finally answered they said no one was available for 3 days and made a new appointment for me. Maybe they'll show up, maybe not. I had the exact same experience when my internet went out 6 months ago. Optimum makes promises they don't keep and thinks nothing of wasting their customers' time. I have never encountered customer service this bad anywhere, ever. They're a disgrace.

Horrendously unreliable wifi and TV connection. Service always goes out and takes days to restore. Can't watch services like Netflix either as a result. Takes hours of holding to speak to anyone and they're clearly answering the phone from somewhere outside of the U.S. They can barely speak or understand English and talk in scripted statements. They do nothing to resolve the issues. I asked 12x to talk to a supervisor and was told none was available for 24/48hrs. When I finally did speak to one, he also didn't resolve anything but his information contradicted everything the previous representative told me. Triple play Robbery.

I called, multiple times and got different information and transferred to many other departments. I called to order Apple TV. They said I should receive it in 3-5 days. 10 days later no Apple TV. Called back. Got hung up on twice. When finally got through 5 hours latter they say you have to go to the store. So now I have to go to Brooklyn if I want Apple TV. Why was I not told this from the beginning. Oh yah, they are incompetent idiots!!! And Verizon the only other choice is just as bad.

Repeated customer service issues over 20 years. This company dominates the market and cuts all costs at the expense of the consumer. I can never reach a live customer service person with always the same recording for years, 'due to unusually high call volume', one can be placed on hold for over an hour and sometimes multiple hours.

I cannot believe that this company charges me more than $311/mo for their product and they provide NO service. It is an embarrassment. Whomever is running this company should be thrown out. They do not answer the phone promptly. They do not take care of the problem in a timely manner. They are not empathetic to the problems. They do not care. Period.

After 6 mos' efforts for disputing a speed issue related account balance through FCC, recently I received a full reversal of my past due account balance (zero) from the company.

Customer support, especially following the death of a relative, is non-existent. I spent 3 hours on the phone trying to properly terminate my sisters account. She passed away on 4/6/20 and is being charged for two months service after she passed away. The equipment has been returned and the service disconnected and yet, Optimum insists that she pay her April and May "past due" bills.

They just shut my cable off during a pandemic due to late payment. Every other company has been very understanding and promising to keep service active during this crisis. Optimum wants everyone to know “we are not in this together!”

Optimum is the worst service to have, nobody understands English nor do they comprehend basic instructions. My entire account was messed up based on incompetence and mishandling. My building only allows this service, but I’d rather watch tv on my phone!

For the past several months, since everyone is now working from home, I have had NUMEROUS problems with my internet service. It would up and down all day, everyday, but the last two weeks it was practically non-existent. Approximately three weeks ago I called the company to tell them that I was having issues, and they had to send a service rep out to my apartment to look at it. The service rep told me that one of the connections in the box outside was corroded and he had to clean fix it. He also explained to me that because many people were now working from home, my service was no doubt being throttled. He admitted to me that I would be better off trying to upgrade to a faster service. I lost my job because of Covid-19 so upgrading at this time is not even possible. After he left, the problem with my service was even worse.

I've been an Optimum customer for more than 10 years and this is the worst they've ever been. I can somewhat understand the increasing prices, but the bad customer service is just unbearable. whether you're trying to chat, or call you will wait and wait until they simply disconnect you. Each time you call back you go further and further on the waiting. If you're fortunate enough, to get someone once you ask a question they not ready to answer or address you mysteriously get disconnected. They also cancel your appointments without any notice. It's really sad that a company that was so good has declined that bad. Definitely considering dropping cable altogether.

Internet service not reliable, even before COVID-19. Customer service horrible. Can't get through via phone or chat. Extended waiting time. Even when escalating via Better Business Bureau or Consumer Protection Agency, Optimum does not resolve issues and only defend themselves and insist speaking on the phone instead of responding via email. Seems they are not comfortable about putting anything in writing. If you have a choice, do not use Optimum. This is the worst service provider I ever had. I read recent poor reviews here and can attest those bad reviews are consistent with my own experience.

I pay $113/month for Optimum Internet. It never works. I cannot contact customer service to discuss the issue because their voicemail lasts 10 minutes before being placed on eternal hold. Staying on hold for 35 minutes is completely unacceptable -- even with COVID-19. Shame on you for ignoring your customers who pay you great money. If I treated my customers this way, I would be out of business.

Several phone calls about a charge on our bill. Left message each time. Never got a return phone call. This is unacceptable service. It is no service at all. I also tried leaving a message online. No response there either. The phone message was I’d get a call back in “more than 45 minutes.” That was about 8 hours ago.

All other negative reviews - same here plus more. These reps are trained to be belligerent, intimidating and not helpful. Anyone using this service is held hostage as there are no other internet providers available in our area. I have a business account for internet only, paying $120 for 200 mbps... That speed is not even offered to residential customers! There are published rates for less. The speed test runs at 105mbps.

I moved to Nassau County in mid 2018 and had to give up DirecTV because the Village of Floral Park has rules up the kazoo, and satellite dishes are forbidden, as is overnight parking in front of your house. Totally absurd!!! Anyway, I signed up with Optimum and they installed their Altice 1 system on my 3 Smart TVs. Within the first week I had to get a technician come to the house. That was the first of dozens of tech problems and several more service calls to the house. Altice 1 is garbage, totally unreliable.

I have had the misfortune of having to purchase my t.v., internet and phone service from Optimum for 2 years due to the lack of competition in my community. I have found them to be deceitful, greedy and customer service challenged. They seem to have perfected the art of "Bait and Switch". I am currently investigating various streaming providers so I can replace Optimum, hopefully 5G will be available in the foreseeable future.

In order to get customer service, you need to wait on hold on the phone. The last three times I needed to reach them, I have had to wait 45+ minutes to get in contact with someone.

How is it we are all having internet issues now and they say that they must come to you for a service call in your home or charge you to upgrade equipment? Selfish greedy company in this pandemic!!! Charges a service sport charge for non sport customers!!!! Be it internet or cable they gouge you. Let the Dept of Cable know! I have been a customer for so many years. I can't remember how long UA Columbia, I think from the seventies. Numerous name changes as Customer Service changes have I seen and experienced with this family company, now sold & owned overseas Especially since sold by the family who also took them to court in violation of terms set in the sale of this business i.e not to fire people who were to have jobs after the sale.

I was having problems with my Internet service so I decided to call Optimum’s customer service line. I immediately got on the phone with an automated speaker to follow directions as I needed help Specifically with Wi-Fi services. When I got to the point where I had to wait for a representative, I was told that I was to get called back, more than 45 minutes later. Then I didn’t know that it would be four hours later that I would be able to speak to a representative. Once I finally got that call back four hours later, I hurt so much background noise and talking that I couldn’t hear the actual representative likewise the representative couldn’t hear me. Then all of a sudden the phone clicked and ended our phone call without me even getting to explain my problem to them. So I recalled and waited an additional 4 hours for the next call back from a representative.

Let me start by saying I've used a competitor ISP and throughout the years, I never had major problems. However, since moving to the center of Brooklyn along the Midwood area, I opted for Optimum just by choice (since I never used them). My Optimum service has disconnected more times in two weeks than my competitor ISP disconnected in 10 years. I've had issues with Optimum pre-COVID-19 quarantine and during (right now).

Been an Optimum now Altice customer over a decade and this service is the worst I've ever seen in my life. Was bad during hurricane Sandy but now it's impossible and it's fake as they have high demand from people being home more but like a good business who would increase the amount of people working they don't. They hide in their looping phone system that either tells you how busy they are ALL the time and hangs up or puts you into menus you can't get live help on. THEIR GOAL IS TO BE CHEAP AND HAVE NO LIVE HELP or poor help who have no idea what they are doing. The goal is to have you hang up. They never ask for feedback on how they are doing. I wonder why?

How Optimum punishes society in the Covid pandemic time. I pay only for Internet access, no phones, no TV. Raising monthly price without reason shows what kind of evil company you are dealing with. Instead to increase Internet speed for same money they increased monthly fee for same service. In the time of Covid pandemic when people have less incomes this is bad, bad, bad....

For days we have been losing the internet 3-4 times a day! The landline has been dead for a day and a half, and I expect much longer. The automated system is infuriating. You are lucky to get anyone on the phone after a recorded message says the wait will be at least 45 min! I purposely called the sales dept out of desperation and because they answer fast, they want to make money, and he tried to sell me 2 two products, one of which was for tech support!!! I gave up and tried the chat feature on the website.

This is the worst service I have ever come across, and I actually work in the ratings & reviews industry. I would never recommend this company to my worst enemy. They make it impossible to cancel, and will not allow me to get in touch with an actual person. AND the automated system is absolutely terrible, it only has a few options and none of them address faulty service or canceling the service. I am incredibly dissatisfied and wish I could get people fired here for their terrible service.

When my internet recent went down for no reason, I could not get a live person on the phone. I waited 2-3 hours for someone to call me back and then that person did not seem to know what was going on and said there was an outage and the engineers were working on it. Two days later with my internet still not working, I finally got someone on Optimum chat who said it could be a router problem, but since it was my router that I paid for, if Optimum came and discovered it was my router issue they would charge me $80 to "fix" it. It was at that point in the chat that my temporary connection with the internet through which I was chatting with the Optimum person went out also.

We had the service for three years and are currently disconnecting it. The prices kept going up while the service options kept going down. We have had poor Internet service and interrupted TV service. Almost impossible to get to speak to a human being who actually cares. Worst service ever for Triple Play!

We have been customers of Optimum for over twenty years and never have had problems as such of recent. My husband contacted them because my internet/cable bill keeps increasing without additional services provided. He agreed to discontinue our TV service without my permission so I called back to speak with customer service to see if we could resume our TV service at the previous price that we were quoted. The customer service representative was so rude that I asked him to get his superior to speak with me. He said that I could not, as it is their policy not to allow for that. I asked for his employee number so I could call back to report him, but he refused. He only told me that his name was Steven M. (I questioned if that was even the truth).

This company is the absolute worst internet company second only to Sprint. I have absolutely no idea what I'm paying for. Kicked off constantly, internet constantly shuts off, They are the absolute worst. If you have ANY OTHER OPTIONS, take it!!!! An absolute ripoff!!!

DO NOT. Even, if like me, you only have 1 other option. Even if that option is Verizon with no FIOS, even if the service is a 10th of the internet strength, stay away from Optimum!! They will say anything to get you in the door and, as others said, get you paying for things you don't need. You get a great price for a year & then your bill doubles. When you call they give you story after story. They give you made up names & made up ID#s. One call contradicts the next. You're disconnected for no reason.

I had sudden monthly bill increase - had to wait for more than 2 hours to somebody answer, connection quality was very bad; support rep read the script (apparently promotion has ended) and finally abruptly disconnected. Researching if possible to switch provider - not easy as well especially if your residence is condominium.

Everything about Optimum is set up intentionally to make you pay for things you do not need. Do not believe a single thing they tell you in their sales pitch. The internet service is not that good either but the way their policies are set up is to make you pay for things you have not used. Try disconnecting a day after your billing cycle starts to pay for the whole cycle. Talk to customer service people who seem to have been trained to say whatever it takes to give you the impression that you are going to be charged less or get a better services. Lies, lies, lies, that is all you get out of this company. If it were possible to give them a negative number of stars I would have given them that.

They interrupted my services for everyone in my house where I live, to do updates... Without advising anyone and they do not answer their phone..This is a critical time for America, we all need to stay informed.

Optimum should change their Customer Service Dept name to "WE HAVE NO CUSTOMER SERVICE". This is the worst customer no service department I have ever tried to deal with. I say try because you can never get through to them. Every time I call, I get the same answering machine, it asks the same questions and you get the same results, you wait for hours and then hang up. Even the chat doesn't work right. You go around and around and you get nowhere. The bottom line is if there was another options for WIFI I would drop them in an instant. If you have any other choice in your area, take it. Optimum is the worst and they are very expensive. I get to pay almost $300 a month for this lack of customer service.

Please if you have another option of internet use it. This has the worst customer service, I am on hold every time for a minimum of 2 hours. The longest I was on hold was for 5 hours. After being on hold for this long they never complete what actions of what is requested. My internet was out over 10 times in 2 months. There are constant outages and it's more expensive than Verizon. Customer service refuses to send an email with a confirmation number. I have had 2 representatives that have flat out yelled at me when I voiced these concerns and they do not have any supervisors you can speak to EVER. THE WORST INTERNET SERVICE.

I just received my May 2020 bill. Amount increased by $20.00. I called to find out why because even as an intelligent human being you can not understand a cable bill. I was told the reason for the increase is due to "some discounts expiring" (NOW....during a time when people are out of work). I am currently paying well over $230.00 a month with no pay channels (basic cable, internet, NOT high speed and home phone). I was told to return a cable box or cancel DVR in order to lower my bill. They said at this time they are not running any specials that they can offer me. I believe it is time to find another cable company who is willing to help/accommodate a loyal customer.

I moved into a new house on Sept 2019. The service is brand new. This is my first time using Optimum Online. My service is the monthly fee plus the fiber gateway charge: $10 (which means modem rental) and $3.5 network enhancement fee(a fee from Optimum). It is an automatic payment so I pay on time every single time. Feb 2020 I requested to open up a port 80 (website) for my modem. No one calls back for a month until I call and complain. Finally Fixed after 1 month. March 2020, I received a call saying I have an unreturned equipment. But I am still using the service. What do they mean by "unreturned equipment"? I dismissed it thinking that it's not related to me.

It is such a horrible company to deal with. I have been their customer for more than 2 years and one day their modem which I was renting stopped working, they send a technician and arrived 3 hours later than time of our appointment. They wasted my entire day and they charged me $80+ for technician which was not my problem, please stay away from this ISP.

Their internet delivery and the customer service is to the lowest point possible. Talking to them online is worse than waiting on a line on phone call. They don't take responsibility at all to serve their customers. So unsatisfied with their service. They are the first for the money but last for bringing us the service we pay for.

Optimum supposedly signed a Keep Americans Connected pledge with the FCC but continues to disconnect customers' service including myself and my brothers who lost his job due to Covid 19. The customer service rep argues on the phone that businesses still need to make money which we know all too well as our small business has been closed!! Horrible and no compassion for what humanity is going through!

Well first it's started when they would not give us relief because we are a low income family with living on Disability. They charged us ghost fees and would have random hikes all of the time. Then we lost our main provider to cancer and got lost in grieving and missed 2 months of payments. We struggled and tried everything to get help but they charged us an extra month after we returned the equipment and closed our account! Fast forward a few years, we have someone come in to rent a room and they bring in their own service with Optimum. Little did we know that the person had an outstanding balance and after they left they never took in the equipment,closed the account or paid the bill.

I signed up for this service back in May 28,2019. The service has been terrible too since I have had it. I have been calling for service since the installation. I was promised free installation and was charged for it. They have been called out on several occasions. Did not come but charged for the visit. The initial installation was done poorly. My telephone service is still not working properly. It has been three months without service but I'm being billed consistently. I have missing channels daily. The service is frustrating.

Trying to get Customer Service or Tech Support at Optimum is the definition of insanity. The company offers multiple telephone contact numbers that lead to the same answering system that will request obscene amounts of information and if you're lucky may get connected to a department that will put you on hold for sometimes over an hour.

I have been a long time customer of this company. I have 2 accounts at home and one business account. So I was very upset when I saw on my bill that the price quietly went up without even a phone call or email about the price change. I was on the phone trying to get a hold of customer service since about 11 this morning and finally got someone at 4:15 pm. During the call the person I was talking to was very rude and when I asked to speak to a supervisor or someone else that could fix this he hung up. This is unacceptable especially during the covid-19 pandemic. The fact that it took me about 8 hours to have a real person get back to me not some robot is very unprofessional and the fact that person I got was rude on top of it was the last straw and I will be canceling all my subscription.

As all are already commenting, this CO. had bad customer service, it just got worse, I understand that the Covid 19 pandemic has a affected business, but this level of service is unacceptable from a Co so large with so many customers, that they don't have a live agent you can speak to and resolve cable problems. To cancel service you don't want or need, you have to go to an office and drop off equipment, like they can't just turn off service with the push of a button, and then maybe offer us to ship the equipment, being that all their stores are closed.

Have been trying for days for someone to pick up the phone on their end- have been billed although due to virus stay at home limits I had asked for temporary suspension of services. Impossible to reach them- their online chat is not working nor is anyone picking up to talk to us. Have now been on hold for 2 hours after trying on Friday for 90 minutes. Service was horrendous before the pandemic and now it has moved into abusive. They should be forced to give full refunds to people - they have zero regard for their customers.

Not sure how they are allowed to do business in Nassau county. Fraudulent practices. I set up service on 4/20/20 worked for a day. After that they pulled the channels that were included in my package and wanted me to upgrade. They were included. Try getting someone on the phone after an hour then they disconnect the call every time. Next day router, tv, phone not working. What a job this has been, tech came out 4/24/20. I had to wait between 10 am to 8 pm. He showed up 7:45 pm. Changed the router. Said he had to call it in, it would work in an hour.. Never did! Tomorrow will be a week since they installed it and it has been a complete nightmare. Tomorrow I call Fios.

It should be illegal that a cable company can hold me Or us hostage, I have no options to choose any other cable company. Not allowed satellite where I live. I’m stuck..pay 225 for basic cable 100 Speed.

I subscribed this service in July last year. My experience was short and very disappointing. I have to move for personal reasons. Then, I called Optimum to pay my pending bill and I requested to close my account. Unfortunately, the agent never told me that he couldn't process my request that I had to call the disconnection department, which is not visible in the papel statement and the web page. Also, I returned the equipment the same week and I have a receipt to prove it. I just received a bill some days ago. Immediately, I have been trying to contact them to resolve the problem. They don't have any records about my request and return. They let me on hold in the phone for while and they have not bee able to help me.

This is the worst company I ever had to deal with, their Internet speed is so slow and I am trying to contact them and usually, you have to hold hours just get to poor quality service. As soon as I have another option I will be switching service.

The customer care never reply and they are so disrespectful and what we are actually paying for. They don’t even care about the internet at all. I have online classes but I can do it due to their slow internet. I wish spectrum was available in my area.

Aside from the internet, the cable portion of Optimum Altice is absolutely terrible. The remotes disconnect from the cable box at least twice a week and you need to reconnect them. The cable box reboots every night around 2 AM while watching tv. Takes around 15 minutes for it to come back on. The buttons to the remote click/make a noise with every button you hit so if your spouse is sleeping they hear every single time you touch the remote (also there’s a giant Netflix button right in the middle of the controller that you hit by accident and it loads Netflix every time).

I have been a customer of Optimum for over 15 years. The introductory package of Triple Play is very attractive but over time the total bill keeps mounting. At present my monthly bill is just a few cents under $200.00. As a senior on a fixed income, I find it difficult continue paying this amount. I don't know of my alternatives since this is a monopoly in my area.

I regret leaving Fios! I do pay the same as I did with fios but Altice is giving me the price for as long as I stay with them. Which is the only thing that worth it and the remote lights up. But the service is no good. Well I mean I lost a lot of on demand. I get like half of what fios gave. Matter of fact I think I only get 1/3 of what fios offer. So I lost a lot. So their on demand system really sucks! The remote is cool because of the background light. But when it comes to fast forward or rewind that also sucks. When you fast forward and then you press play it keeps going for like another 10 seconds. I hate it. Fios once you play it it plays. Also what sucks you only get 30 mins of rewind. Which fios give you 1 hr. I lost a lot coming to altice cablevision! Bottom line you lose a lot!

With my own job closed for Corona Virus reasons, I had to make a choice for my expenses and decided to cut my internet, which I cut on April 3. Since there is no service disconnect possible online, phone only, I called the same day and every day thereafter. The phone connection either was a busy signal, or a message "We are currently experiences high call volume, call back another time". Once I got through, but after 2.5 hours it was still ringing. Then, on April 14, I finally got through to the billing department, which forwarded me to the disconnect department. I told them that right now, I couldn't afford the service, and I already cut the line on April 3.

Terrible. Terrible. Terrible Customer service. Bandwidth nothing 1-5 up and down, paying for 150. Techs came out 4 times to change boxes and cable to no resolve. TERRIBLE. Wish I had FIOS here. FIOS friend has zero problems.

I have had spotty internet service for several weeks, with no mitigation by Optimum in Yonkers. I started having issues with my service in February. They sent a tech to my home on a rainy Saturday in early March. He told me that water was getting into the wires coming into my house. He claims he addressed it and left. Within days, the service began cutting out and staying off for hours. I spent hours on the phone with techs resetting my service, only to have it remain unreliable. Two subsequent Saturday visits yielded, a change of the cable into my home and a change of cable (on a bucket) that ran from the telephone pole to my home, only to have the service quit again the following Saturday and stay off for nearly five hours.

Optimum Online service is one of the worst I have ever seen. Goes down often, extremely slow. Have called them multiple times and they really do not care about their customers. I pay a hefty monthly bill for 300 MBPS connection, I hardly ever get 10 % of that. I really don't know how they are allowed to operate this way.

Worst cable company out there. We have been without Internet cable and phone for 2 days. Been calling all the numbers nobody answers. Tried live chat 42 min wait to get someone. They said ok someone will call my cell phone. Nobody called. We are all home 'cause the state is making us. They have their monthly bill money. I have no service with 3 kids and myself at home.. horrible.. I wish someone could do something to them to make it alright. Been a customer for 3 years and I hate it!!

I so wish there was a negative stars option. They are BY FAR the worst service company I have ever dealt with - consistently so. Right now, as we all struggle to adapt and work form home, I have had NO WIFI, INTERNET etc. for over 24 hours. I held on hold for 57 minutes until I finally gave up. There has been no disseminating of information related to the outage nor anything about restoration. I cannot even express how horrendous their tactics are with outages and how little they care about how they hand-cuff their subscribers. I would so completely change services if - for example - Fios was available in my area. My advice: if you literally have any other option and can avoid Optimum - do so.

We switched to Optimum because Verizon's tech support was so bad, but Optimum has been so much worse overall. The internet periodically goes out for no reason, and now my cable box doesn't work. I tried calling tech support and was told my wait time is 45 minutes, so I tried their online "chat" service through their website and that won't connect either. We've only been with Optimum for a few months and we definitely regret making the switch. Going back to Verizon as soon as possible.

I am taking online classes, thus internet is crucial for me. I lost my internet connection on Sunday, which concerns me due to the fact that I have a final exam tomorrow. I've been trying to call Optimum since Sunday, with no success. Today I stayed on the phone for 1:30 hrs wasting my studying time. Nobody answered it, called me back or got in the chat as well. I did not find any address to send an email. This situation is frustrating because I was counting on Optimum in this pandemic to finish my semester at College.

I called to see 2 months ago what it would cost for basic two. Was told 89 instead of 199 with cable so I said ok. First bill was 189 so I was like ok maybe catch up next 189. I called and they won’t go back to 199 price and told me 245 even though I was given bad information. Optimum is horrible.

Amidst the lockdown, I have to admit the Optimim internet service is exceptionally HORRIBLE. I have the highest internet plan and pay them a lot of money every month and still do not get proper internet. Today morning I got disconnected from a very important Leadership meeting with my client. So now their reckless service has stated impacting my business. I have to reset my router and modem at least 5 times a day. I’m planning to change the service provider ASAP. I wish someone could guide me on how can I file a Lawsuit against this company.

I had the triple play which price went up to $164 (double) once contract was over. I'm on a set monthly income and couldn't afford it so I decided to try internet service only for $100 a month. Customer service/technical support might as well not exist as a department, because they are extremely unhelpful and slow. I ask why I continue to have internet issues, which I pay $100 for every month, keeps disconnecting, the rep told me I'm on a contract and for me to turn the modem/router on and off. They seem to reboot the problem on their end, put me on hold, have me check the lights on the box and it will start working again until days later, problem again. Every week the same problem. 1 hour plus on the phone trying to speak with customer service every Monday morning. What do I do now?

So let's just say, as of right now my internet barely functions enough to load this web page. I know we are under a pandemic but the least they can do is get someone to answer the phone and possibly reassure you that they will at least issue a credit to your account. I've been 5 days en-counting that my internet is near useless. I cannot browse web pages without having to wait minutes. I cannot access my WiFi which powers my Roku/Alexa or my work laptop. I've attempted multiple calls to your support line and have waited for up to an hour with no response. It takes around 5-10 minutes just to skip through your automated BS to even get in the queue. It's horrendous.

Internet service disconnects almost every hour now, which is really hard in a household where 2 students need to attend remote classes and 1 person needs to work remotely. Customer service might as well not exist as a department, because they are extremely unhelpful and slow. I asked why my internet, which I pay well over $100 for every month, keeps disconnecting, the rep told me to turn the modem/router on and off. When he finally arranged for a technician to come to our house, he told me that the cost would be $80 to fix the issue. Why do I need to pay additional fees on top of what I already pay for something that is their fault?

It's horrible. The internet is down here and there during this difficult time. No way you can get a customer representative to answer your call. I used their cable for couple of years. Now things become really ugly. I can't believe it's so so bad right now. It used to be fine. Stay away from this company. Right now it's a horrible company with horrible product, and non existed customer service.

I have been calling Optimum for a week now to review ramifications of cancelling tv. Impossible to get through to a person. Automated promises of call backs laughable. Worse than AT&T ever was. Hopeless!

This is truly the worst company! Do not Subscribe! I have experienced nothing but problems with internet service which when you work from home is a disaster! I have had to wait on hold every day when I call when I lose service for the last 3 weeks for an average of 1 hour!! A tech will be scheduled. The next day ... no service!! They fix nothing. I have had 3 new routers and 2 new modems in 3 months! The problem I am told by a private IT specialist is with Optimum. They could care less! They fix nothing. I am currently on hold as I write this for 1 hour and 10 minutes now.. There needs to be a class action lawsuit!!! They are a monopoly!! They need to be investigated!

I have a second home that is unfortunately serviced by Optimum. They have worst customer support. For starters everyone they employ in their service dept barely speaks English. They have such a heavy accent it's near impossible to understand them. Eventually if they ever pick up the phone they are ill prepared to answer any questions.

I've been with this company for only 3 months now and by far the worse decision I've made. Every other day I'm having issues with my service and nothing is being done. Someone came out. Same issues happened couple days later. So today after speaking to a representative which she was very helpful I asked her about my $100 gift card. She stated it was placed as ineligible so I asked her why she stated something with my bill. Mind you I've never paid my bill late. I've only had them for 3 months as I stated before so I asked to speak with a supervisor and she said not a problem. So here comes Bob the supervisor so he says.. I don't believe that was his name I believe he lied to me. He basically told me that the balance on my account was wrong and it was my fault because I didn't pay the bill on time. I asked him how is it my fault if it's showing a credit on my account of 0 balance. How do you pay 0 balance.

Optimum cable service provider. Worse cable service provider. I called Optimum to let them know, I'm having issues with internet. Due to the current situation with COVID-19, I really don't want no technician to come to my residence. They were able to see at their end that I truthfully, I'm having issue with the box. I asked if they can send me a new box and/or I pickup one of their local facilities, they said NO. I asked to speak to a manager--no one was available. They said in order for me get a new box a technician have come to my residence. OPTIMUM is not willing to work with their customer during this hard times. Please save the aggravation and search before selecting a service provider.. Optimum is the worst.

Love seeing $20 for a new movie for on demand. Complete ** with the stay at home order. This is price gouging. I would like to see ONE entertainment company helping people Instead of doing this crap during the Covid pandemic. Dollar signs in their eyes. ** sons of **.

Stay with Verizon! We switched and this is the worst product EVER! Most of the time we can't get the DVR to work, you click on a recorded program and it won't play. You have to click on it over and over and over until you get lucky and it finally plays! In the meantime you have to go out and back in many times which is a hassle. Fast forward and rewind are clunky like something from 1990. Today I tried to click on "On Demand" for over an hour and it said "not available" so I finally gave up! You'll be watching a channel and suddenly the screen goes blank, you have to change channels to finally get the original back!

I have been with Optimum on and off for years. This is the first time I have called them regarding cost increase and the rep put me on hold and then hung up. Most time, Optimum would try to help lower the amount. Don't know if the corona situation have Optimum now refusing to help with price reduction. I was offered $5 price credit for $86 increase. Thank you Optimum for nothing, as soon as I can get another provider we will be parting ways.

Having services installed in my apartment has been a nightmare. After setting up an appointment to have services installed tech never showed up after calling and stating they would arrive within 10 minutes. Technician also falsely stated that a payment with debit/credit card would have to be made prior to his arrival. Meanwhile in any email sent does it state such. Since I was the one needing the service, I went ahead and called to make the payment over the phone so it could be annotated into my account prior to his arrival this way he can begin installation.

I have been trying to reach Optimum for the last 3 days to see if they would work with me on reducing my bill at this time during the coronavirus due to not working. Day 1 - I called and left a call back number. No return call. Day 2 - I spoke to someone who was so unhelpful. Referred me to their website and told me they could not help me because I had a discount and if they removed anything my price would go higher than what I am paying now. Day 3 called and just kept getting a recording. I have never asked for a bill reduction. Made my payments on time. First time I needed help I cannot get anyone to talk to me. I know everyone is calling and having issues but at least return a phone call. Very Unhappy.

I’m genuinely appalled by your lack of judgment, which has led to a lack thereof customer service. At a time when people rely on services the most, Optimum/Altice has failed miserably in this area. It took me all day to get this letter out as I spent the majority of my morning trying to get back online with Internet Service.

First off, after Optimum was acquired by Altice, they closed the customer service office near my home. So now I would have to drive for over 35 minutes to get to the next nearest customer service office still open. People who work there are RUDE (Nanuet NY). My remote control (the one they provided with their Cable TV box) stopped working. I called the Call Center to see if they could mail me a new one. 3 times over 4 weeks they told me it would mailed and it NEVER came.

I have had Optimum now for a little over a year, it has worked fine - no problems whatsoever. Now, they increased the price significantly (from 78.15 to 94.15) for my 400 Mbps connection - no cable or anything else. I do not like that at all - but OK, could live with that. On my 1 day anniversary, they changed something - I do not know what - IP address or whatever - and all of a sudden, I could no longer access certain pages: www.elpais.com, www.xfinity.com, www.spectrum.com and www.playstation.com. I got an “Access denied - you do not have permission to access this page on the server.” This was pretty bad, as we use Playstation for media-center - and this block prevents us from logging on, so no Netflix, Prime or games.

I have Optimum for several years, I complained about the modem being too old and defective. I end up using my cell data instead. They keep canceling the appointment and on top told me, they will charge me $80 for the technician to come. Why are you charging me? I am not buying your modem, and I am paying for services not being delivered. If you can stay away from this company, do not give them your money. On top of that I have to personally bring their equipment back or I get charged fees. This company has no shame!!!

I stopped at the Optimum store and paid for cable and Internet and picked up my cable box and router and modem and told them that the wire needs to be reconnected at the pole. Three weeks later after many many calls the wire was still not reconnected and I still had no service so I connected it myself. These people are idiots at best and then factor in that my $64.99 Per month for life is costing me $111.00 And now has gone up to $123.00 per month. I mean really isn’t it false advertisement to tell people the price and charge them almost double? These people are criminals who lied to everybody about the price and then give you a crappy service on top of it. If you have an option any other option take it because this company sucks and I’m being nice about it. I gave one star because I had 20 stars is not an option or I will give them no stars.

Right from the day, they came in to install service the technician was having issues with only god knows what. And he just installed and didn't even explain anything and left. And then I called because there were some issues with my connection, so then send another Tech "who was a wannabe Spanish Tupac". Come into my place all gangster-like, and then damaged my tv claiming it was like that. I've had that tv for years and never had a problem till he came in and damaged it. I wanted to smack him upside his head little punk.

I neglected my cable internet bill at my vacation home. The reactivation cost was $535. I paid that in full. I was told services could not be reactivated from the office. A tech needed to visit. I was told multiple dates and times, as soon as same day, then next day, then 2 days later. I asked to have next day since I paid a large bill and really wanted to watch the latest breaking news about corona virus. They insisted I needed a tech and had to wait.

I have been a Cablevision/Optimum customer for many many years and only out of convenience have I stayed. The mere fact I have to call and beg to disconnect before they’ll match their current rates is despicable. Their WiFi is horrible, the cable boxes have to be constantly reset to watch more than 3 dvr programs ... I am going to return boxes, get Apple TV and Firesticks and be done with them.., they need to wake up, people aren’t going to put up with this horrid customer service.. oh and when they do match current promo they jack it right back up when it’s supposed to be for life.. Super shady. Super deceptive..

I am just using INTERNET ONLY. Every six month MY bill goes higher than internet speed. There is no changes to internet speed but Optimum just raise the bill every six months. when I speak to customer service they have NOOO knowledge about the job, they speak about something else. If you are a new customer, you need home internet service, DO NOT GO with optimum. At the beginning they show you the rates are cheaper than others, after six months, and every six months you will see your bill went up.

First of all, I only chose one star because the system wouldn't let me move forward without doing so. Even one star is too much. We moved from Nassau to Suffolk County at the beginning of the month and carried Optimum with us. I inquired about the loyalty retention promotion that is on Optimum's website. I believe I fit the criteria for this promotion. I have called Optimum a total of seven times this past week to inquire as to why this promotion was not available to me. I also went to both the Hauppauge and Bethpage facilities to try to get some answers. Why could no one give me a reason why that promotional package was not applied to my account?

First you should know that Optimum, and Altice are the same co. so same review for both. Basically I've moved a couple times last couple years for work, dealt with service co. The way optimum, and altice works when you call in for new service, sales will promise you everything, so I got the following free installation, free modem, equipment etc. all included 53.68 total bill, for wifi. + 20 for altice, then I received the bill, following were the charges, 127.56 installation, 73.53 bill, 30 for altice, I learned a long time ago, this is important whenever you speak to any co. YOU MUST RECORD THE CALLS, there are very good apps out there.

Avoid at all costs. Nobody in this company has a clue of what they are doing. They also have nobody working the phones or at customer service that speaks English. You can't understand a word they are saying. They are all incompetent. I tried to take off one simple service and I was sent around to 3 different people. All who were more stupider than the previous one. I was finally disconnected by mistake and had to start the process all over again, calling and going through the whole verification nonsense and everything. They don't hire any English speaking people to work the phones that you can understand. Plus they have no way to contact Optimum by email.. Phone or chat only so you can't even email them and tell them anything.

My employer moved and wanted to transfer 2 telephone numbers from an old Optimum account to a new Optimum account - yes, I had to set up a new account because the move was around the block. I have now made a total of 16 - yes 16- calls to TRY to have this accomplished. I am currently TRYING again and have been on the phone with them - so far for AN hour and 56 minutes - and am STILL working with them to TRY TO GET THIS DONE. In my opinion, the entire staff that I've dealt with is unable to complete the task that is THEIR JOB to do!! This request can't possibly be that difficult or unusual - so WHY???? I wish there were more options available in the area because of their work - I would NEVER DEAL WITH OPTIMUM AGAIN - EVER. Oh yeah - they won't allow you to speak to a supervisor either and I've now been on this call for 2 hours and six minutes and counting....

On 3/2/20 one of our TV boxes stopped working, we have five boxes. Actually the box did turn the TV on and off, it changed the channels but it would not let us turn the volume up or down, I called Optimum at 1-800-244-2328 and after spending about a half hour with a recording, I finally got an agent whom I could barely understand which I had expected. But she done better with my English than I could have done with her language.. I explained the problem to her and said that everything worked fine except the volume., There was just something wrong with the box.. I spent an hour on the phone with her doing all kinds of different diagnostic tests.. Finally she agreed that there was something wrong with the box.. She said, "I can mail you a new box or you can go to our store in Dover Plains, NY and they will check out the box and give you a new one.."

So upset and disappointed with Optimum. The customer service is just horrible. I have such slow internet service - they sent a technician twice and issue is still not resolved. I currently pay for 100/100 internet speed but get 20/14. They charge every time a technician come out —- but the customer is responsible for something they can not fix!! You ask to even escalate to a supervisor and you can’t even speak to a supervisor.

I have been a longtime customer. I had to cancel cable and opt for streaming because i was paying over $200 for ONE box. Every time, I threaten to cancel, they offer a promotion which lowers your bill. The "promotion"is just a discount for a sum of money. They earn it back by continuing the "promotion" but randomly increasing the price of service every 3 to 6 months, so you end up right back where you started within 4 to 6 months.. I now have cable only. I specifically asked the rep what the bill would be monthly because of the issues I faced with the cable service. He stated the "promotion" he was offering would keep my bill at $65 and would be in effect until 2021. Well lo and behold, 6 months later, the cost of the service jumped up $15, but the promotion is still there, thereby increasing my bill. I called to speak to supervisor, no one called back and it wasn't put in the notes.

I have been a customer for several years and services have been acceptable enough for me not make a change. For the past two days I faced an Internet outage and have had to deal with what is by far the worst customer service experience I have come across. I have spoken with their support staff over 5 times and each person has given me information that is conflicting with the previous. They will not escalate the call, they will not call back even when they promise they would and I have been hung up on as well. Still no Internet and in the process of switching to FIOS.

I have a DVR box. I record NEW programs only. Why does repeat episodes record? They sometimes pass it off as 'bonus scenes' but it is still a repeat and takes up recording space. This is happening A LOT. Also the guide listings are often incorrect. I think I am recording a certain program only to find out when I go to view it, it is something entirely different. Why are we paying increased prices for recycled programming? Very sloppy programming. Shame on the company.

Every six months there is a price increase, I'm going to DISH for TV and Viasat for internet, at this point I don't care what Dish charges, enough is enough! It's double my electric bill, terrible channel line up also, all sports and Spanish.

This has got to be the worst service I have ever seen!!!! Internet has been cutting in and out for over a month. One minute I have 20 to 30 mbs service and then I can't even bring up a web site. They recently doubled the cost for this horrible service and it doesn't even work!!!! Not to mention that I have to pay additional costs for my cell service to make a WiFi hot spot on my phone because the Optimum internet service doesn't work. This is crazy!!!! You get the same story from the online support, "reset the modem, reset the router". You're lucky if that might fix it temporarily then it will drop out again. Can you image if PSEG said, "Well you have to turn the power to your home off and on to reset it so that your lights and heat will work."

Now they are threatening to shut me off because I refuse to pay for 6 weeks of partial service until it's fixed.

On Sun, Feb 23rd, after weeks of intermittent wifi outages & our DVR not working, we contacted Optimum for assistance. We informed the rep we actually live a few blocks from their Optimum store and could drive there to pick up a new cable box, which is what they told us we needed after running remote diagnostics, but they told instead that they could have a technician come by & replace the box for us. We consented & scheduled for a technician to come by on Tues, Feb 25th, in the afternoon. My father lives at my house and babysits my son all day and my landlord is home all day as well. However, it was not until today, Feb 28th, that we realized no one came by.

I have been a long time customer of Optimum (for more than 10 years). I just discovered the huge increase in my bill. There are no more promotions and added to that the Cable and Internet service charges went up PLUS there are additional charges. Those add-on fees at $10 each, equipment rental went up as well, and the broadcast fees for the sports package which I have no choice but to pay for.

I only had Optimum because at the time they were the only company offering internet service without a contract and I needed service for 4-6 months while I was in the process of moving. First and foremost, they have the WORST customer service of any company in the world. I would not ever in my life get optimum even if it was offered for free. Their customer service agents on their 800 line can barely speak English, put you on hold, forever question you answer, unless you yell or get nasty on the phone they will not transfer you to someone with knowledge (not sure anyone in this company has any), supervisors are in meetings more than the president apparently and always need 48 to get back to you. Their service is just as horrible. I was paying for 200mbps however they always have lag spikes. I get 200mpbs one minute, 40mbps the second, up to 100 then down, it's very inconsistent.

I absolutely hate this company. They have the WORST customer service and terrible internet service. It's unfortunately the only provider in my area or I would switch in a heartbeat. I will definitely be moving into another area in the future that I have an option for any other provider besides Optimum - this is how much I despise them.. Service provider will have a huge impact on where I move to next!

Stolen identity. Optimum went ahead and canceled our service with Fios without our consent. I feel very violated and it’s taking a long time to get our services back in order. Now I will never sign up for Optimum after this very disgusting act. How can you get away with breaking in to others utility services?

I have never in my life hated a single company more than Optimum! They know they have us in a chokehold (no Verizon in our area, only DSL) so they can treat us like morons and there is nothing we can do about it. I was lied to for 8 days straight, repatedly hung up on, disconnected, lied to some more, given the run-around, and treated like total garbage. Our router was black-listed because it was not 'approved', we used Optimum's router for a few weeks but it lost connection 15-20 times a day. We went out and spent over $130 on one of their 'approved' routers and was told, BY SUPPORT, to call and have someone come out to check everything once we hooked it up; they emphasized that their technicians cannot install it themselves. We hooked it up, someone came out, spent 5-10 mins running a few tests, told us he didn't know why he was there and left.

They are extremely overpriced. Every time I try to reduce my bill and cancel services a month later it’s back to where I started with random fees. The customer service is terrible I’ve been dealing with an issue for over two days now, a supervisor was supposed to call me back which still hasn’t happened yet. Tonight I’m on the phone again trying to solve the same issue I’ve been transferred to three departments and I’ve been on hold for about 45 minutes.

This was once a very customer oriented company and it was a pleasure to deal with them. They were reliable and kind. However, since new ownership Optimum has become a different mentality. It's all about money and raising prices; power and control. If you call about the price hikes they display a contemptuous attitude toward the consumer. Always seeking to find an excuse to charge more. Not long ago they prided themselves for their good service and I felt comfortable calling to speak about issues. These are mostly new employees. Probably younger than the ones I knew who haven't realized that a job is not worth adopting malicious practices.

My bills just jumped from $80 to over $100 with no warning. And you think the service would improve because of that? Hell no. The service gets worse and worse every way. At random points there are internet outages for a few hours. Then Optimum throttles the internet speeds and everything is super slow. I am a long time customer. I have had this for close to 9 years. I am finally fed up and switching to Verizon.

Calling Optimum or Altice or Cablevision (used to be) is like a life sentence. No humans, just recordings - in a death-spiral loop. Don't know how to talk to a human. The recording asked for my 4-digit security code, so I opened my bill to view it. It gets paid automatically by credit card. I COULD FIND NO SECURITY CODE. I am in Florida, so I'm using their antiquated products to view everything. I want to know how they scrub spam from my account. It's piling up. I'll have to change companies. This is the 21st century and they are in the 19th!!! DON'T BECOME A CUSTOMER!!!!

I am so upset and disgusted with Altice Mobile. What a disappointment!! Absolutely NO customer service at all! I signed up online with Altice Mobile on January 14th for 1 new phone and to transfer over my current phone. I paid $459 that day with no issues and received a confirmation email and account information. I was suppose to receive my order within 2 days. I waited and waited but never received my order. I had to use the "chat" feature to contact customer service. What an utter waste of time! I chatted with probably 8 to 10 different people over the past few weeks and never received a straight answer! VERY robotic, scripted answers! Apparently, there was an internal issue and THEY cancelled my order. I was told that I had a credit. I explained SEVERAL times that I didn't want a credit. I wanted a FULL refund back to my credit card.

This is a monopoly completely out of control.. so terrible in America there is absolutely no respect for the consumer anymore. Ridiculous fees and charges squeezed onto the bill year after year. If I had a choice, I would pay more for less because of how insulting it is to my intelligence. Entire industry needs reform.

We were customers in the past and in the beginning happy...but then the fees just were out of control. We moved in 2017 and contact Customer Service advising of our move and requested to keep our telephone and we were told after the rep confirmed it with the Manager we could keep our telephone....Day of the installation the tech person told us, "Here is your new telephone"...Ugh....Needless to say due to 911 guides we would have to change our number....About a year into our move our bill went to about $180 for the cost effective plan...Really...We asked if we could just have internet and cable....The rep told us that it would cost more to just have the 2 options and not the bundle plan (they just weren't willing to work with us)...

Dealing with Optimum's Customer Service Department is a bit like entering into a funhouse mirror world. Nothing appears to be real, everyone conspires to make you look crazy and every concern you have is immediately twisted into a joke. And the reason why is not difficult to discover: When you're lucky enough to have a monopoly, you can afford to treat your customers like jokes.

Optimum online is the worst. They throttle your bandwidth, they actually took money from my account during a dispute due to bandwidth throttling. Then they have the audacity to send me to customer service in a country where they can hardly be understood. They are a division of Altice. Buyer beware.

Been a loyal Optimum customer for years. Since Altice One has joined them, they truly suck!!! They say $64 a month... B/S more like $100+. Your box updates every night right in the middle of a program, Why!!?? What is there to update??? Altice1 sucks!!! They block certain channels so you have to upgrade. Emergency test that last 5 minutes plus. Altice1 SUCKS!!! If there is another company in your neighborhood go with them. I thinks it's illegal altice1 is the only one in my neighborhood!!! Once again altice1 SUCKS!!!!

Updated on 02/24/2020: This is my second review on Optimum. If I could, I will rate optimum negative 10. When I called optimum for reasons to increase the price by more than 20% without any notifications and told the representative that I would terminate the service, the representative told me that he would check whether there was a promotion they could give me. After 5 minutes, he told me that there was a promotion this month and they might give me the promotion price, then he said he would check with his manager to find out and placed me on hold for more than 10 minutes. After that, he said his manager would call me back in a few minutes and hanged up. After this a few day waiting, there is no call from optimum. thus, I have disconnected optimum service at the end of this month, which is the end my billing cycle.

Optimum has been part of our family for years and I just received my bill with an increase without any warnings. I tried to speak to someone regarding this situation. No one seems to care or speak properly. Also there was an outage which I had no service for couple days. No picture. Remote was on the glitz. They send a technician with the promise of no charge by customer service and confirmed with the technician. When he arrived I asked, "There is no charge for this service?" He said no charge and on my bill there’s a $80.00 charge. I have spoken to 2 people so far regarding this matter – on February 5th and today February 15th. Still no answer. Only, "We will put your request thru in 2 days. You will hear from us." I won’t hold my breath. Unprofessional, lack of concern and no one speaks proper English. Someone do something about Optimum. They ripping people off. Very disappointing.

Optimum rips off all the loyal customers taking advantage of monopoly!!! I only use the internet service. Optimum keeps increasing monthly cost periodically on top of yearly-basis. A big jump this time from $77.45 to $103.49. Despite numerous complaints I've addressed to the customer service since the beginning, they simply do not care. Because they know very well their customers don't have much options (at least in Cresskill, NJ).

With no warning, Optimum more than tripled the price of their internet service. The 2nd tier, as in 2nd worst, now cost $120.00. $120 per month!!! When I called to ask why, after a 55 minute wait on hold, they just said they made a rate increase and will give no promotions or discounts to anyone. After that, they hung up on me. 55 minutes on hold to ask why they have the highest priced internet service in the country and they say one line and than hang up. Don't use Optimum, they are criminals that want to rip you off and steal from you, and don't care to even pretend to act like they care.

We just received a bill for our small business account and the price has increased 70% from our previous bill. We called to speak to a representative and they have outsourced the business department and it is so hard to understand what the representative is saying. The first rep. I spoke to said that there was nothing she could do and to look online for promotions, I did look online, couldn't find anything so I called again. The new rep. told me that there were no promos online and that she would have to do it, she said she looked and didn't see any promos so to call back in a few days. I asked to speak to a supervisor and she was no help at all either. I am now being switched to another department, the retention center. This is so disappointing and frustrating.

Opened my bill today to see a 20% increase in the monthly charge. I only have wifi service with Optimum, since August 2012. I do not have phone or TV or any other service with them. No change in service since I started with them. No explanation. Calls to customer service numbers printed on bill got me to front-line service people somewhere offshore who spoke in broken English.

They raised up the prices from 64.95 to 89.95 for Optimum Online. I am about to cancel the service or maybe get the Optimum 20 only. Since no other provider available in this area I might even use the T-Mobile hotspot. Giving tmobile even 100 a month more for hotspot data is much more satisfying than giving 1 extra dollar to optimum. Because of loyalty t-mobile reduced $30 a month from my bill indefinitely. That's called customer service and appreciation for being there many years. It seems optimum only cares about the new customers. Guess what, they will keep losing the old ones like us and get less revenue from the new ones. Nice business strategy to throw the loyal ones in trash.

Our business has been using Optimum for over 16 years (internet and phones). We were shocked to receive a new invoice with a 70%+ price hike from the prior month. Service didn't improve - speed is the same so why such a outrageous increase? Called customer service who quickly moved the call on to the retention department. They lowered the rate (on a one year "promotion") so the increase is now 28%. Still outrageous. What is a small company to do?

Optimum has been a part of our family lives for years. We upgraded to (Altice). It was the worst mistake. We had so, many problems. Our service went out. Some boxes stopped working. On demand gave error messages. Try again later. Some channels don't work. We had these problems starting from January 9th 2020. All through January 27th 2020. That day January 27th I canceled the service. Our service was disrupted for 18 days. Then switched to Verizon Fios.

When this company was owned and operated by Cablevision, it was a Top notch Company with Top Notch Techs and Experienced and Knowledgeable Customer service Reps. This has all changed with Optimum. This company has gotten rid of virtually all of the experienced Technicians, so timely service and repairs are a thing of the past! In addition they have also replaced the local Customer Service Reps with People in the third world that can barely speak English, and it can take weeks to resolve any problems! This company is only interested in maximizing its profits while in return providing the lowest possible service. If another company was available, virtually everyone I know would switch from Optimum.

Customer service was so much better last year for long time existing customers. This year, the customer service and pricing policy really are awful. I am very disappointed in the Customer and am considering switching after nearly 40 years of being a loyal customer.

I’m at the point where it doesn’t matter what the competition charges. When I get home I’ll switch. Issues: 1: I call to have my TV and phone put on hold 2 days from now, snowbirds to Fl. I was told no problem and what the new charges would be, great no problem. An hour later I decide to turn the news on my TV. Oops ‘no service’, ok simple mistake. I’ll call them back and they can fix it. Well, I get someone who tells me that they can’t put services on hold for a future date! Why didn’t the first person tell me that? So he explains he will turn the service back on and I should call on the actual day I want it stopped. Ok lets do that. Oops, I get an email with almost 300.00 dollars in services, turn off/on.

Optimum is abusing the monopoly position they have in this part of Connecticut. Having sold me a cable & internet package at the beginning of January 2020 (I didn't have cable before) for ~$150/month combined, they proceeded to apply a 30% increase effective the beginning of February without even informing me. It was only when I received the electronic bill that I was made aware of the increase. On calling customer service I was informed that an increase had indeed been applied without any notification except for a list of rates on the final page (pg 5) of the previous month's invoice. Obviously, no one ever looks at the final page of the invoice after all the other appendices. Furthermore, this price list did not indicate anywhere that included increases.

I previously had Verizon Fios but decided to switch to Optimum. After a technician came and installed my Internet, phone, and cable services we experienced many issues with connection and had WiFi that was in and out and tv that would stop working out of nowhere. We contacted optimum and they had another technician come over and inform us that the technician that installed our services made a mistake and that was why we had such poor services. After fixing the mistakes made by the last technician we were told that we will be charged for the fix made by the new technician which is unfair. Why should we pay for a mistake that was made by this company?

I have been an Optimum customer for many, many years and extremely unhappy with there polices and customer service. Unfortunately, they do not take care of their existing customers. Each year the rates go up and up and existing customers never get a break or promotion. Years ago, they offered existing customers promotions that may have only been short term, but still saved you some money for that period of time.

Optimum is a rip off!! I called and requested my service be suspended for a month between 8/20 - 09/23/2019. I received my next bill and was charged for the dates my service was suspended. I called and was told because the start date of my suspension did not correspond with my billing cycle, the system continued to bill me and that is their policy written into their agreement. I was flabbergasted! Is it even legal to charge customers for services that was never provided??? How can they get away with it.

I’ve been a Optimum customer for decades now. I’ve never had a problem with them until the past 5 years or so. The price increases and no long time customer loyalty or perks is disgraceful. I use to have cable and internet, but I dropped the cable years ago and never regretted my decision. Held on to the internet as not many choices in my area. My internet was $49 a month. After a few months $59. After 1 year $77 a month. Now my bill is $95 a month for the same service. I called their customer service line to see if I had any options in lowering my bill as a long time customer. Nope nothing! Shame on you for charging me twice the price of a new customer! I’m switching elsewhere where I can be the customer and get some appreciation!