Optimum Reviews

I switched to Optimum's fiber optics from coaxial in Oct 2024 and from then on it has been a nightmare. Their outsourced techs do not know anything and they arrive with no information about the issues. Their internet connection is horrible and because of that my TV and phone very thing is very disruptive. After well over 12 visits and even upgrade to 2gb plan, it still does not work. They would not even provide credit till problem is 'resolved', which they don't know how to fix. Not sure if there is any agency that I should complain or reach out to get Optimum to either fix the problem or refund my payments. I have been. With them for over 20 years and never experienced such a miserable service and lack of care for their customers.

I tried to disconnect service with Optimum.. I brought my box to the optimum store in Nanuet NY. They said I have to call to disconnect. I was switched to 4 different people. Each one asked my name address phone number and code Each tried to convince me to stay. Each one put me on hold and each one said they had to switch me to another person. It took over an hour to finally get disconnected. I know of a few companies that had class action lawsuits against them for making it very difficult to disconnect. Optimum should be the next one to get sued for this. I will never use them again and I suggest nobody else does.

My experience was really bad. The billing department does not keep good notes. In total I spent about 7 hrs with customer service over and over about my bill and also called to have service disconnected and that didn't happen but they did keep charging my account. I'm done and would not recommend anyone.

There is no other word to describe Optimum but to say that they are the absolute worse! For half of 2024 my service was down for most of the day 2-4 times a week. Which was frustrating because I take on-line courses. I would receive texts message from Optimum informing me that they "Are aware of the the service outages in my area, and they were doing their "best" to resolve the issues." Really? How does that help me to finish my on-line courses credits using a service I paid for? When I would call them about the issue, they'd walk me through this profoundly long and highly annoying rebooting process, only to have the same service outages the next day, and receiving the same text messages that they "Were aware of the service outages."

I have been on the phone for over an hour trying to get them to stop charging me for a service I canceled months ago. The lady put me on hold for more than ten minutes now. No check in. I assume hoping that I hang up. Their service is bad and I work from home so had to cancel them. Every day they said they were working on it and would fix soon but could not give an actual date. That went on for two weeks. I thought I was done with these imbeciles yet here I am still on a call when I have things to do. And if I hang up I would need to start the process all over. Biggest mistake was getting Optimum.

No way a person should pay $148 a month for WiFi just for a phone and a tablet that I own both tablet and phone. I get nothing but the runaround with this company and I will not be paying for the remainder of the month.

Optimum Customer Retention hard sold me on migrating my pre-existing Internet to fiber optic IF I also got mobile service so I could save $40 on my monthly bill on April 9. They told me I had 21 days for buyer remorse. The next day I called Optimum to CANCEL the mobile service and the migration. They shipped the mobile device anyway. I returned it with a label they provided. They activated the device without my consent (after sending me 4 reminders to activate, which I ignored) and continue to charge me for mobile service even after I returned the unopened device. They claimed I didn't cancel service, only that I returned the device. They didn't tell me there would be a $50 "restocking" fee and they won't refund the service they activated and threaten to charge me for the device. I have spent over 120 minutes on phone calls with them. They continue to charge my debit card.

After years of frustrating service both with technical service problems with reception and false information and pricing on the customer service side, I finally switched my services to another provider. My simple request of discontinuing service became a big deal with long waits and being transferred from agent to agent and when that was finally done, I returned their equipment to their store in Roslyn Long Island and requested a receipt. My address was printed incorrectly on the receipt and when I asked for it to be corrected the agent Juan said that it can not be corrected but it is ok like that. I then asked him to write his name on the receipt (because of my multiple past experiences of being lied to by optimum agents on the phone). Mr. Juan said to me that I am harassing him and trying to bully him!!! What?! Where did that come from. Me asking him for an address correction? Who was being harassed here?

I am very disappointed with the new Management/ Suddenlink was sending me receipt for reconciliation and they stopped. Optimum is difficult to work with. I was instructed to call my bank to remove my auto pay, they could not so it even though I paid this for 4 years, so I did, I sent a quit letter in December, here we are April 30th and I keep getting invoiced. I called this morning after 48 minutes, I was told to look up the corporate number, and the rep would not transfer me to a manager, he would not give me his managers name. I will give my call history and quit letter to our company attorney. Long story short, the customer service I received was a 1 from 1 through 10 and I gave them a 1 because they answered the phone.

First of all I had a great service tech come to my home to fix an issue. This service tech told me since it was an outside issue I would not have to pay for the service. Then I get the BILL!. I was charged over $100.00. I am a customer that is paid ahead of my bill and always have a credit on my account. I called customer service and they would not remove the charge. They do not back their service techs at all. Time to look for another company. I am a senior on Social security and can't afford this way of business. I was in customer service all my adult life and would never treat my customers this way.

Optimum could be great...but farming out customer service calls to India is a disaster.. no one seems to realize that when your internet and tv goes down...you don't want to wait 7 days for a tech to come. Mine actually never showed up. Customer service does not care the least bit. Great when it works....horrible when down which.is a lot. I'm waiting on a tech now...I'll see if they come. They won't send a truck with a bucket until a tech comes and then requests one. You can be without service 10 days or more.

This review is in regards to Optimum Internet. My experience with the service was fine without any problems. However, when I chose to leave the service it was very difficult, having to go through numbers of people trying to convince me not to leave with many offiers to continue. Once convinced I was not staying I canceled the services and returned my equipment to a local store on the 20th of the month. My agreement was not terminated until the 7th of the following month. I was told because I did return the equipment I would receive a prorated refund for the days I did not use the service. I did not receive the refund in the time I was told and called back and told again that I would get it in 4-5 business days.

Very poor product performance and very difficult to obtain help. Everything done by a "process" that doesn't consider the customers needs. Poorly maintained cable lines. Help line bring you offshore. Customer service only repeats itself and talks over you. Since they don't listen, their canned responses are of little value. I will never use any Optimum product again.

Horrible experience, they don't disconnect the service when you want. Customer have to wait until the billing cycle completes and pay full amount of that month. Are customers supposed to live without internet if they want to cancel the service in the middle of a cycle but don't want to pay for unused days? Stupid policies to milk money out of customers. Dumb customer service.

This is the WORST telecom company in existence, and I'm so glad I ditched them. But now, I get mail (via USPS) from them EVERY SINGLE DAY to come back. I'm glad it's probably costing them money, as I'd love to see their demise. But meanwhile, their JUNK mail kills trees every day, and I can't find a way to stop it. I absolutely REFUSE to call them, because they don't ever take no for an answer.

I have never dealt with such a company. I've been with our local cable company since 1994 and stayed with them through a couple of ownership changes. The owner is now Optimum. They will only give you a price for a couple of months and tell you to call back in to see if there is something more permanent. No longer able to negotiate a price for full year as previously done. I have called and spent HOURS on the phone with them...every 2-3 months. And, even then, the price they promise is not reflected in the billing. When I call "Customer Retention" I'm on the phone for 30-40 minutes and all they can say is that they are checking with their supervisors. I have asked if I can speak with their supervisor, but they never let me do it. I am so frustrated I don't know what to do. Report to FCC? Or my State AG Office?

Horrible! Signed up 4/22/25 for internet, today is 4/28/25 and STILL NO INTERNET!!! Appt for technician to come out is the 30th. Seriously??? UNACCEPTABLE!! Be prepared for slow set up and tech's help.

Awful customer service, awful technical service. I had to file a complaint already with the Federal Communications Commission, which I highly suggest anybody does if they come into problems with this company. They have been hands-down some of the worst customer service I’ve ever dealt with. I’ve felt harassed and rushed because the technician finished their job early and felt that I should’ve been home outside of when I was told to be home. Complaint was definitely filed with FCC.

Horrible service! The last 2 weekends the service has been down for HOURS! I can’t watch tv, connect to my security cameras, connect to the internet etc 2 weekends in a row! This is ridiculous! This is when everyone is home and watching tv and using WiFi the most. It’s been 7 hours so far and still not restored?? Last weekend was about 15 hours on Easter. I can’t wait to move and cancel this service and switch to something else! Only Optimum is available in my area now but not for long!

I contacted Optimum more than 3 weeks ago to cancel my internet services. The representative kept me on the phone for more than 30 minutes trying to convince me to keep the service, after me saying I want to cancel the service over 50 times. At that point, I very much felt like the line of harassment was crossed so I hung up the phone. I since received a bill for over a $100 dollars. I contacted optimum earlier this week and was told I have to pay for the service until May 8 (and my service wasn’t previously cancelled when I called over 3 weeks ago). This is just bad business on all fronts and I will NEVER even consider Optimum in the future (even if I had no other options). Terrible experience for a customer you had for over 10 years. Agents need training on business ethical behavior and not to harass their customers!

It’s hard to explain how much I despise Optimum Mobile. I was offered a special promotion to try Optimum since I use their Internet service. I was offered a free set up service and a low monthly rate for trial. After that, I never received an invoice. So I was later surprise that they charged me a $35 set up fee. I tried to log onto the website but their website issues and I couldn’t login. I tried calling customer service and they were no help at all. So I decided to disconnect the service and spent 2 1/2 hours arguing with Customer Service who refused to cancel my service at first. They then told me to go to the retail store. The retail store told me to go back to customer service. I had to escalate to call several times. I wasted 2 1/2 hours until I finally talked to a supervisor who reluctantly agreed to cancel my service. So they charge me for a set up fee when they said there was no set up fee. They never sent any emails with invoices.

Optimum is a profoundly incompetent, unprofessional, greedy company. They gouge on pricing because they seem to have a monopoly in Kingwood, Texas. If moving within same area, customer forced to open new account so they can increase cost. They disable their own cable tv equipment to force visit from technician. Representatives mostly have heavy accents making communication difficult. Reps put customers on hold for long periods then never return or disconnect call. In calling back after disconnect customer has to restart attempted resolution from the beginning: over and over, day after day. Overall, if not a monopoly probably business would've failed. Improvement unlikely. After my move I'll be paying almost twice the cost of 4 years ago! Almost $200/month strictly for cable tv, then after this increase customer was besieged with sales calls for internet or phone! NO WAY! Worst business ever experienced.

The internet itself is good but having to call every month to fix your bill is exhausting. My rate which is supposed to stay the same keeps going up. I call to fix it and they transfer you to at least 3 people who generally don't know what to do.

I am absolutely disgusted and appalled at the disrespect shown to me by customer service. A year ago I went on disability. I asked Optimum to cancel my t.v. subscription and leave my internet. That's I could afford. They did not turn it off. For 8 months I kept requesting to shut it off. They failed to do so. I finally quit paying the internet bill till my service was disconnected. Now I have a 600 dollar bill. Even though I've made payment arrangement. They continue to try to collect the whole bill. I've had to turn the card off because I get hit with overdraft fees's every time they try to run the card. I'll be seeking an attorney and sending them 1.00 a month from now on. Don't do business with these crooks. No wonder their review scores are so low.

Let me tell you beware! We have been with this company and all the changes from Cox, Suddenlink, Altice and Optimum. That's over 20 years. I disputed a unauthorized charge. Their system automatically enrolled me auto pay! I opted out of auto pay last year after my account was hacked and my payments were sent to someone else account. I call in my account payment manually to prevent they taking it out automatically. This month I paid like I always do, but on the 4-17 -25 they deducted and additional 286. Auto pay! Since I paid before the bill came I didn't notice that the bill had a check ✅ mark in auto pay, created by optimum, not by me. I don't send in a paper bill.

They don’t even deserve 1 start. Complete scam fraudulent company. My bill was $40 it went up to $70. I called & said I could not afford that & to cancel my service if there were no other options. I had a medical emergency & was out of state at that time. I took my account off autopay as I could never afford to pay that much. This month I get another bill for $70 stating I have a past due balance of $140. I was on the phone for over 2 hrs & told it was mistake I should have never been charged $70, I would receive credits for the balance etc…. I said I couldn’t afford to pay $55 & they said not to worry my next bill would not exceed $40 as they had a new promotion available. I was told to wait 24hrs for all the changes to update in the system. My bill was due yesterday. Today I was notified by my bank $125 was auto drafted from my account by Optimum.

Hello, I had gotten Optimum about 2 years ago and had it in my dorms for months until I moved out and during the install process, it was good and it worked very well but once I decided to move I put my account on the 10$ monthly pause and my account got charged for 2 months roughly 124$ and so I was waiting for them to pay me back. And decided to cancel my account shortly after getting charged that much. This was back in March of 2024 and fast forward a couple months, I end up getting deployed and keep getting these spam calls of I owe money to Optimum, they said about 130$ and I was furious because they owe me money, not I owe them. I never turned in my router which is my fault but every single day I’d get calls during my sleep schedule and once I’d fully wake up, I’d try to return the call but it never got picked up. And this went on for about 6 months.

Optimum is the worse WiFi and Cable TV service. The service goes out just about every other night. And just when you get to the good part of a movie it goes out. It’s very expensive. I’m exploring my options for WiFi and Cable TV service. And when you upgrade the service you can no longer record your movies/shows.

They kept increasing my bill claiming I signed up for HBO when I did not sign up for HBO. Be careful. They will scam you. Had to keep calling every month for them to "remove HBO" and them telling me I signed up for it. BEWARE!!!

Had the services under Suddenlink but they were bought by Optimum. Service was okay, spotty during storms, price kept going up. Called to cancel. They did their dealing. I stayed another year with intermittent service. (Drop to house is old. No tech would ever replace the drop). Well come to current day a new internet provider ran fiber so I switched. Set on the phone for over a hour and a half with optimum trying to cancel my services during the whole time I'm talking to a rep over seas that you can barely understand since the call center they work in is crowded. For the whole time she kept trying to push deals and discounts. I told her several times I do not want deals. I have already switch to another provider. They wasted over a hour and a half of my time till I finally got my services disconnected.

I was completely satisfied with service and service technicians. When I wanted to cancel after over 10 years, this was very difficult. I paid my final bill over the phone, in order to cancel this was required. I have since been turned into a collection agency for not paying the final bill (?) and not returning the equipment, which I did. In fact, a technician came to the house to get it, which was very courteous. They are saying I owe 156.00 even though they said on the phone that I had no balance. I was made to feel "bad" for ending my service, I had to repeat that I did not want service repeatedly, even on a recorded line. If you go with this company, you will need to stand your ground, keep a recording of cost as it will repeatedly increase, and close account in writing to avoid the process of the CS agent!

Let me start by saying I'm 73 years old. I'm retired and was a small business owner for 21 years. I have never in my lifetime dealt with a more incompetent company than Optimum. If I hadn't moved from the NYC area to Nassau County I would still be with the cable company for the NYC area. I have more issues with billing, year after year and what's funny about all this is their mistakes are ALWAYS in their favor. If you decide to do business with this company be ready to get your blood pressure up.

The worst internet service in history..I work from home and the internet constantly goes in and out..I am currently without internet service and the next technician will not be available until the next day..so 24 hours without internet service but they continue to increase your bill…I hate this company.

Horrible. Horrible. Horrible customer service. I inquired why my rate increased and no one cared. Okay cool. So I switched to Sparklight with a $25 a month for 12 month on their fiber. Well I called a wanted to cancel. The first guy went and asked questions. "Why this? Do you want this," etc. "No I just want to cancel." He went on about other plans. Then he said, "Okay I will transfer you to the cancelation specialist." Oh lord... she was Horrible. I wasn't able to record what bad things she said but did the ending and she wasn't pleasant. She said she couldn't transfer me. Why don't I want to stay all casually with a lot of attitude because she held the power of my cancelation or me calling back and waiting forever again.

At least once a year, I contact this awful company's Retention Dept. to ask why the yearly rate I'm promised continues to rise 10 or 12 dollars every few months. That's not what I agreed to. I've spent countless hours on the phone, being bounced from one lying representative to another. And that includes the "Retention" Dept. I've been told "promotions expired" or "somebody made a mistake". Seriously? I was previously told the revised rate to keep me as a customer was good for one year.

First and foremost I want to thank Justin, customer service division in NY area! You are the best customer service agent, I had came across with. Very polite and went above and beyond what I expect to be a regular customer service phone call. I could not tell you how much I appreciate your help. 5 stars all the way.

Thank you to Star Linesman Bernard from Optimum. You are an asset to your company. I appreciate your courtesy, kind manners and your concern for your careful work and for the customer. Appreciate it Bernard.

WARNING! DO NOT USE THIS COMPANY! I have been absolutely astounded by the corrupt practices of this company. They go to great lengths to make sure they cover all their bases so they can rip you off and get away with it! They have deceiving ads, pricing and billing. It's almost impossible to reach anyone on the phone who speaks English that is understandable and once they have your billing information you are basically TRAPPED!! I literally had to call my bank and get a new debit card just to keep Optimum from charging me monthly because nobody in customer service would answer my call to CANCEL MY SERVICE! HOW IS THIS LEGAL!!

Optimum runs a scam operation in their claims of service fees and gift card offers and customer service is a joke! I was stuck with Optimum because they are the only service provider in the neighborhood where I purchased a new home. I will be switching providers the moment I have that option.

Been a customer since 2017. My bill increased $41 this month and I'm done. It's a hassle every year trying to keep expenses in order, and when I called to try to get the bill down all they did was try to sell me their mobile service. NO WAY. This is how they show appreciation for being a customer 8 years. Give me a freaking break!!!

Optimum is the worst internet. Constantly buffering and going out without power outages. Getting ahold of someone to talk to is ridiculous. That tells you right there they are having issues. I had internet for 1/2 the month yet I am told no credit is to be issued. What a joke.

We have had Optimum for 3 years May 1st. We use them for our seasonal home. Every year we go on their program where we place our account on hold for 6 months and only supposed to pay $5 a month that’s to hold our equipment. Well every single month we get billed our normal rate of $65.00. I will have to sit on the phone for 2 hrs every month fighting with them to get my money back then they don’t want to refund my money. They just give me a credit… This is the absolute WORST COMPANY EVER!! DO NOT USE THEM.

I’ve had nothing but problems with Optimum over the past 3 weeks. I scheduled two technician appointments and no one showed up either time—not even a courtesy call. I spent hours on the phone getting passed around, only to be given the runaround again and again. It wasn’t until I threatened to cancel that a rep finally admitted they knew what the issue was all along, but it would take nearly a month to fix it. Unbelievable. When I tried to end my service, the customer service rep hung up on me. Before that, they kept offering deals—3 months free, discounts, anything to keep me hanging on—but it was all lies. Just a way to string me along without actually solving the problem. Optimum is a joke. Do yourself a favor and find another provider. This company does not value its customers.

The worst company I have ever dealt with. Let this be the review you trust the most. If you use this company just know I warned you. You can toss $ in wind and get a better experience. Horrible company!

I have been with Optimum for about 10 years and am elderly and on social security. I had a representative from optimum show up at my doorsteps and offered a promotional deal that would of brought down my bill by 80 dollars, I took it and when I got my first bill it was almost the same as my old bill. In calling optimum and speaking with the supervisor he said that promotion was supposed to be for some higher digital system that was not in my area and that he couldn’t do nothing for me. I was disgusted after being a loyal customer and the fact that their representative was the one that came knocking at my door. That is false advertising and should be addressed with their CEO. I am so upset and have to look elsewhere for service. Beware of the deception. That was totally wrong! Upset elderly customer.

Optimum increased my bill with no notification and I never look at my bank account so I didn’t see any increase . When I became aware of it I cancelled my service and they said I can pay $35 for a final payment and return the equipment. They said they would text or email me paid in full. Never received their message then I received another bill. After many calls to straighten it out they then turned me in to collections for $25.68. Tried to pay it in cash at their store but they were hesitant to take the payment and said it wouldn’t stop the collections. I said what do I have to do to resolve this go to court? They told me for saying this to get out of their office!

I have been with Optimum for 3 years and all it has been is a headache. Internet service has been in and out all the time. Optimum has been good about trying to resolve the problem each time by sending out a technician but once the tech arrives they always seem dumbfounded by why they are here. It's like nobody communicated our problem(s). So, after 3 years plus of service we have decided to cut the cord and move to another company.

I am a retired IT professional with over 45 years experience; some in the telephone industry. I was using Milnet before there was an Internet. Optimum employees are ignorant beyond the sheet of paper in front of them and are either incapable of or unable to make decisions. My wife and I are in our 80s and with technical double talk from Optimum we are paying ten times more for the service we want than it should cost. ie. We watch two channels. Those two channels can be set up via streaming for $16/month, but the access is complicated (too complicated for seniors). They can be set up as simple cable channels, but require $160/month worth of set-top boxes and 250+ useless channels we don't need (or want). Some custom channel provisioning would go a long way towards making Optimum viable for seniors.

THIS IS HANDS DOWN THE WORST SERVICE OUT THERE!!!! If I were you and you live outside city limits go with Satellite. Optimum takes over Suddenlink, they should have just kept Suddenlink as the name. They have the audacity to attempt to charge me if a tech finds an issue inside the house when the cable was ran by THEM in the house. Then they have me waiting a week for them to come out and is not guaranteed. They will then call you several times saying they can fix an outage on their end and troubleshoot the exact same thing you did with not 1 not 2 but 3 different techs so they don't have to send someone out. If I could take it back I would have just gone with Satellite less Tx/Rx receiving but would beat the headache this company would give. I CAN'T WAIT TO GET RID OF THEM. If you don't believe me please please please do your research. They used to be called Suddenlink.

If I could give Optimum zero stars, I would. I was lured in by their signup bonus, and from that moment on, it’s been nothing but disappointment. The installation was the worst I’ve ever experienced. The technician left the plug literally hanging out of the wall. To make matters worse, they ran a random wire across the top of our garage, connected to absolutely nothing. When I called to have it removed, they said I’d have to pay them to take care of their mess. After over a year of spotty, unreliable internet service, we finally switched to a fiber provider. I called to cancel and believed I had done so. I thought I was simply keeping the equipment for six months in case we returned, not continuing to be billed for a suspended service. But Optimum didn’t actually cancel my account, they just paused it without telling me. I only found out when I got past-due notices for a service I wasn’t even using.

When it's going it's great, but when a cable or internet line outside outside is down it takes forever for someone to come out and repair it. The local city water, and light company say that they don't take care of their lines. They really need to work on that.

Well I would like to share my experience with Optimum. Please do not use them if they lure you in with prepaid cards. We signed up with them and was told that we would receive a $300 prepaid card after 90 days, as long as we kept the service and payments current. We set up the account for auto pay so as too not miss a payment. After the first month, they contact us for a missed payment. When I asked them how we could have missed a payment when it is on auto pay? They came back with some kind of story that it was canceled but then turned right back on, but after the first payment due date.

Totally unreliable service and unscrupulous billing. Customer service is horrible and reps are dishonest. I have phone recordings assuring me of no additional charges for unsolicited products/services only to be billed the following month and monthly thereafter.

If I could give it no stars I would. Worst Internet provider. Horrible customer service. No communication skills whatsoever. Don’t let you know that your bill is coming up, just when it’s past due but it’s too late to try to pay it because they turn your WiFi off. The app doesn’t work or is always down for maintenance. Don’t help you resolve none of your issues or problems. They close the chatbox in the middle of me texting my issue. I was charge 60$/month then all of a sudden my bill went up to 72$. Then 210$. Paying 200 dollars for WiFi is Ludacris. If you see Optimum run the other way.

Our business has coax business internet with these jokers. They have zero historical signal data to see what might be causing your intermittent internet outages. "Oh we can access the modem so the problem is on your end" is their only pathetic refrain. Modem signal dropouts can and will cause a loss of IP connection, even if the modem doesn't drop. Intermittent line errors will also do the same, and cause CRC errors to increment across the circuit, causing loss of connectivity. Ethernet framing errors can also cause issues. These jokers can't check for any of that, but they'll gladly blame your VPN or your switches for your terrible service. BEWARE!!!

Absolutely the worst company ever - Every 3 months they raise my bill. I call in. They waste my time verifying my account and sending me all over the place then disconnecting me and I call back then speak to the cancellation dept then they adjust doing their best etc, etc then it goes back to the regular price with them giving a promotion again and again and again - This is extortion, fraud and other monopoly practices - The service provider - I would like a class action suit with all customers who are experiencing changing rates every 3 months - The rep actually says that you have to call back every 3 months to keep my discount - which is the rate I agreed to.

Zero stars. Incompetent company! I constantly have issues and they play games then charge way more than what’s quoted. Then consistently raise prices without informing. All for terrible service all around. It’s disgusting they are the only company available to some areas.

Optimum promised faster, less expensive wifi service with an "upgrade" to my wifi. They needed to set an appointment to enter the house to perform the upgrade. The technician called and began the process. He had to climb a ladder outside my home. He fell off the ladder and there was no one else to help him. I thought I should call 911, but he said he was alright. It took about 2 hours and he left.

I just called in to see if my service would be pro-rated for the partial month since I had just paid on April 1 for the month. (Today is the 2nd). I was told yes, they would prorate until April 17. She switched me to customer retention who then told me that was not true. They do not prorate. I paid the full month yesterday and they do not have any grace on that. Wow. First off, they need to train their people. Second, they are not interested in working with customers.

If I could give 0 stars I would. I was with them for over 3 years. I called to cancel my account and get my transfer pin. They upsold me some things to potentially add my daughter and husband to my account but it ultimately did not work for my family and I asked for my account to be canceled and to be given my transfer pin. They gave me my transfer pin and transferred in my daughter and husband's number and charged me for service the next month that we were not using as I never knew they had done this. Mind you, my husband's phone has been inactive and my daughter continues to be with Cricket.

Would never use again, was told I could transfer service seamlessly to another location. Took me 1.5 hours on the phone to transfer service, which they don't offer service at that specific address. They are charging me an additional month because when I initially called 3 weeks about the transfer, they said it wouldn't be a problem moving service. I tried to call the Dennis Mathew, CEO with no call back. I have drafted a letter about this situation, we will see if it gets resolved.

I have been with this company for 13 years. TV & internet. After month of no internet service I tried to cancel the service over the phone. Impossible to do so. Finally dumped their equipment at Terrell office in Texas. Even then, I could not cancel. Had to call another #. Which I did and this time I told them that I am out of the country for 2 years to get them to cancel. You actually have to lie to get them to cancel and even then their retention dept. tries to sell you something.

No show appointment now it's been 3 times for Internet. No one show up. Was told money would be put back on my card March 24. Not been done yet. So don't give them money upfront. Have had them hang up on me three times when I ask to speak to a supervisor or ask about my money. So far they hang up. One nice lady I talked to today said 7 days to return money back then I got a email that they were coming to put it in. So I called tonight. Ask about it. Was told it could take between 30 45 days. Out of 6 people I have talked to one could speak English. The rest just barely could speak English. Don't do any business with this cable company. I got T-Mobile Internet in less than a hour. So save yourself a headache. Don't deal with this company. Get yourself t mobile Internet and save time. Don't deal with this no speaking English dummies.

We were shut off repeatedly, scammed, lied to about bills saying we owe $1,000, $900, $190, $331, we signed up for $55 a month, then tell us we were scammed, they never got our payments, the bank took our money out. It's been stressful, it's been frustrating, annoying trying to explain that you do not owe them money every week, definitely do not use these guys, piss poor company.

Hi, I am sorry to write a review, generally I won't write. But with my experience, I doesn't want others to face this situation. I took a Optimum internet as the representative came and told to try for one month (1000kB) FIBER and the FIRST MONTH IS FREE (Installation and all is Zero dollars) But the speed I received is only 300. When I asked they told me it is your house problem as my house is a New constructed house.

I would have given 0 stars if it was an option. 30 year customer for internet and cable. Just fired them in February. Not because of cable or internet service issues but because they rip you off on your monthly bill. Absolutely criminal. When you call in to complain about your bill, they will get a retention person on the line with you and find a way to lower your bill by $30 or $40 a month. You feel like you have won but then every 12 months from that credit, they raise your bill. I went from $278 a month to $378 a month over a two year period and it was slated to go to $460 a month this May. When I canceled they said my final bill would be pro rated. Just got my refund. $73. I switched to FIOS. $278 a month for everything I had plus more. Price locked in for 5 years.

Worst company! I called Optimum today. My internet is down, they can’t get anyone to look at it for days and I received 5 calls saying they are following up on my service and if I sign up for fiber I’ll never have this issue again. Absolute worst customer service.

Optimum fiber optics goes back in time. My tv and internet were better 10 years ago. The tv goes in and out often. I lose the channel I'm watching. The remote is the worst. Doesn't have a back button for previous channel to name one feature missing. The tv is the worst. If you have time go with Xfinity instead of Optimum. Their tv is reliable and internet speed the best.

I cannot believe this company is able to stay in business with the Customer Service they provide. My first issue was attempting to disconnect TV services and install Data services. I was informed they could not process both at the same time. So they keyed an order to add Data and told me to call back to disconnect TV. I complied with their process but was unhappy to do so. Next, I was billed $220 for one occurrence of Data (1G speed). When I saw this on the bill, I immediately called in to request my billing be adjusted and to be refunded. They said they could not do that. I needed to pay the bill that was wrong and then I would be issued credits to resolve the overcharges. I said not happening and requested a disconnect and my money back and a refund. They are refusing to do this as well. I have reported as this to the FCC. I hope the FCC destroys them.

Optimum has the worst customer service of any phone provider. They were supposed to send three SIM cards for me and my family, but only sent two. They didn't send an email or make any attempt to notify us that the third SIM card wouldn't be sent. I called customer service and spoke with three different representatives from Pakistan, all of whom were rude and unhelpful. They assured me they would send the missing SIM card, but it never arrived.

Don't even call to get information on pricing. Customer service is the worst. Wait times are minimum 30 mins. Also they will charge you and send you a bill for unused service. Email and a phone call for demand of payment when the service was canceled within 2 days and box was returned unopened within 2 days. I would not ever use them even if they provided free service.

Optimum internet is constantly going out. You have two options, text or tall to someone in India. Ask for a US based person and they get confrontational and rude. As soon as possible I will be going to an internet provider with US based support and better internet.

Many issues with my account. 1st my name isn't spelled right. 2nd ever since I moved in haven't had true access to my account cause they made me start another account and couldn't merge the 2 together so I can never see my bill always have to base it off the text. 3rd my cell phone part was cancelled 2 months prior to getting it but still seemed to pay for it all year. 4th can't pay internet bill cause it wants me to pay my cell phone bill 1st and I refuse to pay for something I never used. 5th every person I've talked to I can't understand enough to not start to get angry and I am super patient but trying not to get disrespectful.

Updated on 03/28/2025: This morning, 3/28, I received a phone call from an Optimum representative demanding payment of my “outstanding bill” for service beyond my cancellation and return of all equipment. I explained I did not owe Optimum anything and hung up.

I originally had Suddenlink but Optimum bought them out. For the past two years the outages have become more frequent. The last few months our Internet has been out for several long hours EVERYDAY and my payment increased from $89 to $103 a month for internet I don’t even get to use. I applied to a different provider this morning. I am so DONE with this company.

I have been a customer of Optimum for almost forty years and today may be the end of it. The bills have constantly risen over that amount of time. I have cut down to only internet and switched to fiberoptic. My first bill was the previous 253 and when I spoke with a rep I was told to only pay 153 and that going forward I would have a credit of over 200 just to find out my credit was applied to the 100 I was told not to pay. The new rep was rude and ended our chat mid conversation after sending me the bill I just received.

What a heartless company. They charged my mother's account $20 for a returned payment. This occurred because, when my mother passed away, the bank is required by law to close the account and freeze it. I called to try to get them to waive the fee due to the circumstances but they said they couldn't because the service was terminated.

SCAM!!! Be very aware that Optimum will offer the world with their up-to-date latest equipment and speed and then just like that you don't have internet for 3 months and then no-one can service you because all of a sudden your area is considered "suppressed" and technicians don't come out to suppressed areas. I'm a mom of 2 kids, a business owner and my husband is a VP. Internet is required in our household. We've called for 3 months and was told to reset our modem and there's nothing they can do. The internet goes out and you are left with a sign on your TV stated, "No internet connection."

Optimum loves to scam their customers. They quoted me $50/month for internet, and then I received a bill for $135 for the month. When I called to adjust my bill, they said that $50/month did not exist and offered to give me a 3 month promotion, but after those 3 months, the price would go back up. Paying what you were quoted is a constant battle with Optimum.

If you get a mobile service with them you are FORCE to have auto payment and they don’t let you remove it because they don’t send bills through the mail or allow checks or gift cards as payments. I got a pay-off promotion from Verizon where I received a new phone and they pay off my old phone and Optimum won’t allow gift card payments and they literally kept my credit card on file even by me telling them I do not authorize that. Should be illegal to charge a card when you are not authorizing it. Horrible service.

I signed up for internet service via their website. It included a 12 month promotion where the price would be discounted from $70/month to $40/month. My first bill showed the cost as $70/month. I checked the website and the promotion still existed. It remains their main promotion on their main signup page. I spoke with an Optimum rep through the Chat service, and they said they could not help me. They gave me a phone number to call. The first person I spoke to over the phone could not help me (billing department). The second person I spoke to over the phone could not help me (sales department). The third person (retention department) refused to offer me the promotion.

Just go to your local store if you can help it. The people on the phone are rude and extremely unhelpful! One person will tell you one thing and another person tells you something completely different. In the end the customer is a liar and they just want to take more money.

I would never use Optimum again. Had to call 3 times to cancel service, was told customers pay a month in advance to then be told I still had to pay for a month of service I DID NOT HAVE! The equipment was returned and they basically tried to force me to stay with them. They couldn’t even provide a confirmation number for the disconnection. Let’s not forget the service is no good in an apartment, had to have WiFi extender to get internet in the next room. 2 weeks of techs at my home to fix the issue. Save yourself the hassle and go somewhere else.

The service they provide is adequate. Contacting them, especially to disconnect, is a nightmare. All calls are routed overseas. Even if you are sure you want to discontinue their service, you have to endure countless questions and offers, almost like you would at a timeshare event. You cannot disconnect by going into their office either. I have called them every day for the last four days and my service is still not disconnected. I fear they are keeping me connected just long enough to charge me for another month! They deny this, but we shall see.

I had been with Cablevision for over 40 yrs. But after becoming disabled I decided to just purchase wifi after buying a smart tv. I had this service for over 7 years. But because I was moving I called and canceled my service. My wifi service started at $50 dollars but had raised to $75. I wasn't able to bring the boxes back as planned. I told them I was leaving October 31 of 2023. I called November of 2023 to tell them I would return boxes as soon as I could find some that I could trust to take them, I moved to South Jersey and they are didn't have cablevision.

If I could give negative stars I would. Not only does this company provide subpar service with outdated materials, you never get what you pay for (internet) and outages are a regular occurrence. They take advantage and bully elderly customers and continually raise your bill every single year. I am a customer in rural NJ, I pay for 1 gigabyte and NEVER get that speed. They have been nothing short of incompetent when it comes to fixes. When a technician came to look reeking of weed, he barely spoke to us and basically shrugged and left.

Bait and switch, slum lords of the internet,.. Throw out numbers ridiculously high, when questioned they basically stone wall…unless you try to cancel and then miraculously there’s a new promotion for a year…The worst used car salesman mentality… Now the people working the physical offices are super nice and helpful, but you have to deal with the online folks… No integrity at all…Thankful Verizon is now available, 20 years of aggravation….

I wanted to cancel middle of the bill cycle but they made me pay for the whole month. It is disappointing as I expected to be only charged for days I used their service. This is underhanded of the company and bad for business.

I would rather pay any service provider in blood than to ever do business with this company again!!!! According to an agent that I spoke with in February 2025 my phone service was to be ported from AT&T. It never happened! Instead I have a $500 cellphone bill!!!! The customer service agents are horrible and their English is limited. The only thing they say is I'm so sorry! When you ask to speak to a supervisor they will hang up on you. I was on the phone all day 3/14/25! My phone number is still not working!! After I was told all I have to do is power the phone off and back on! The phone is not registered on a network and it is 3/17/25! I was advised by the 5th agent that due to a month's inconvenience I would get a phone for free (a16), the only thing I had to do was provide ticket number. Top notch the agent lieddd! I would only need to drive to the store.

I have been with this company over four years and they are the worst customer service team I have ever seen again. Yet again there's a problem with my account. I made a payment on March 1, posted it to my check-in and was removed on March 3 and they are telling me they have no record of the payment. The agent wants to argue me down and go over my history of me being late the past six months constantly, which I already knew that I just make my payment when my paycheck comes unfortunately, a lot of us live check to check, but the issue is yet. This is third time I have had a problem with them taking payments from my account.

Beware! I have been a customer for decades. 20 years of horrible unreliable service and increased pricing. Today's outage was my last straw so I called to cancel services. They refused to cancel services unless I pay the bill. Really? That is pure extortion! Do NOT use this company, there are better options now.

PLEASE READ ALL! The worst experience ever. Let’s start: I have only the internet service with Optimum, for years, and I being paying the same amount $99.99 for 1 G. However last November out of nowhere, I got charged extra $20, and I was continued charged $20 extra since November. My husband called and they stated that it was because a phone line (landline). What? How it was added to my account a phone line with out my authorization? My husband immediately asked to cancel the service with Optimum. However the customer service representative, transferred him to another department my husband explained the whole situation this agent named Julian, apologized and told him he will give him a better offer since it was a missed understanding. My husband said “great”, remember we only need internet service.

I turned in my modem to the local store a few days ago. I told them I was cancelling my service. The man there handed me a piece of paper saying I had to call this number. The paper said "retention" and had an 800 number on it. I have spent the last several days attempting to get confirmation that my service has been cancelled with a cancellation receipt sent to my email. They have flatly refused to honor this simple request. Instead, they have engaged in sales pitch after sales pitch desperately trying to get me back as a customer (never happening, not in a million years, not now). My next step is to speak with my lawyer on Monday if I have not received my cancelation receipt by then. This has been the worst customer service experience of my entire life. They haven't just created a former customer, I am now and forever their sworn enemy.

After 5 years of cable/internet service with Optimum, I decided I no longer needed cable services just internet. I called customer service to see how much it would be just for them to provide this service, I also wanted to shop around for other internet service providers and so I specially mentioned to the rep to not schedule a technician to come until I called back. Within an hour or two after this call for whatever reason, Optimum decided to cut off my services and I no longer had internet. This pushed me to the decision of cancelling and going with Verizon instead.

Optimum refuses to honor what their customer service provider confirmed for us before we added cable tv to our already established WiFi service! They upped our bill from $79 to $120 and refuse to work with us on this! We were ASSURED that adding the cable tv for my husband’s grandmother was not a contract and we were told that if she ended up moving within a few months that we could cancel the cable service and return back to our original price for just WiFi with no penalties! It took us ten tries to get ahold of anyone for them to just say that the person we confirmed this with didn’t know what she was talking about.

Updated on 05/16/2025: Screw you, Optimum. After 7 years of arguing with customer service and getting arbitrary, conflicting, and incorrect information, I have had it. Will go with Brightspeed or just use my cell phone. All we have is a landline and wifi. We do not have computers nor do we stream TV or even have cable. My bill amount fluctuates each month. I asked that the landline be disconnected and was told that my bill for wifi only would be $70 a month! More than my current bill for landline and wifi...These people are absolute imbeciles. I am a senior citizen with a very low Social Security income. Cannot afford this service or the aggravation.

NEGATIVE STARS, if I could that’s all I would give. Avoid this corrupt, lying, overpriced company at all costs. The aggravation that my wife and I experienced this week after the decades of being loyal customers could not be summed up in one brief review. We are ending everything there is with this corporation of liars. Come and get your gear, it’s at the curb. Never again will we be in business together. They promised us a package, one we already had with TV coax cable, at an agreed upon price which we clarified four times in our conversation with the salesperson. We were scammed.

Their prices have gone thru the roof and customer service has been awful since Altice took over. So after over 40 years I decided to cancel my service with Optimum and it was a terrible experience. After I had my new service installed, I went to my local Optimum store to return their equipment, modem, TV boxes, etc., and they told me they could not accept the equipment until I phoned them to cancel. Can you imagine? So I call while in store and this call reveals the reason why they want you to call and that's to make a sales pitch! I already had a new service installed and they didn't care, the representative just kept trying to sell. After 15 minutes I finally convinced him I wasn't buying, he connected me with the 2nd person he claims I had to speak with to cancel and another sales pitch 2nd person and another 15 minutes of wasting my time. So sleezy!!!

After using Optimum for 10 years I needed to make a simple cancel all my service. Landline phone, internet, TV service. I talked to Leo. After 1 hour it may be done. Who knows. Really rude and he would not take no for an answer. I will never use or recommend any of their services again. Terrible company!

I have been a customer since 2007 and now that I had to move out of the country they gave me the runaround to cancel my service. One agent would say 1 thing and the other would say something different. Still ended up paying what I shouldn't have just so it won't go to the credit bureau. Very upset.

If I could vote negative stars I would. Sign up is easy, but everything else is downhill from there. If you decide to leave them, it takes an act of congress and they send you through layers of "retention" people who will promise you the world to stay. They tell you they are documenting all these promises but when you have a dispute, none of those promises show up to their "reviewers". Do Not trust them. I have already convinced three of my friends to leave them and I suggest you find another solution before falling into their web. Just listen to the reviews. These guys aren't below a "2.0" for no reason. And yes, I have been through this scenario myself!

Called months ago to lower monthly bill. This company is such a scam. They said they would remove movie channels and keep HBO channel, as we requested, and lower the monthly amount by $50. They lowered the bill for only 2 months then raised it back to the same amount I was paying, minus the movie channels and HBO. I called and chatted, no assistance whatsoever and then they had the nerve to hang up! I will be switching to any possible service other than Optimum. They think they can treat people so poorly and get away with it. Not this gal.

The company is money hungry and greedy. The representatives are very rude aggressive and combative. They don't listen to any concerns but always willing to sale you something or make a deal. They don't address the matter. The mobile service is slow like dial up. I'm switching back to Metro. Sorry I left it. Was the worse mistake ever.

I upgraded my internet from 1Gig Fiber to 2Gig Fiber for $80/month. There was an issue with my Internet Speed, and they needed to rebuild my account but did not explain that "account rebuild" meant they would delete my account and create a new one, and I lost all the loyalty discounts with the old account. I ended up paying $125 for 2Gig + no internet for 2-3 days! What a mess! That was a couple of months ago. I contacted them today and was unhappy with my 2Gig unstable speed and wanted to downgrade to 1Gig. Guess what? They said I'm not eligible to downgrade it, and there is no option for them to do that in their system!!!

I have TV and Internet with Optimum. Internet seemed fairly reliable and fast. Our TV service leaves a lot to be desired. Constantly the picture freezes up and audio cuts in and out. DVR recordings also cuts in and out. I've had the repair tech out at least 4 times. Then I tried to disconnect my services, which requires ME to disconnect all cables and equipment and ship it to them, requiring the purchase of the shipping box from Fedex. They ABSOLUTELY REFUSE to send some one to my home to disc the equipment and take it in. I was hung up on twice for not willing to disconnect and ship the equipment when I said I was a 100% disabled Vietnam veteran.

This is probably the worst company I have ever dealt with (and the previous Suddenlink). When we cancelled our services, they continued to bill us for months even though we had already been receiving and paying for services from another internet provider. When we questioned them, they acted as though we were putting them out just to do the research. After finding that we had canceled their services, they still made us pay an additional month for services we never received. Then, they sent the remainder of their fraudulent bills to a collection agency trying to collect the remaining $350+ dollars they say we still owe them. I sure wish the government would shut this company down because they are as corrupt as our politicians and are stealing from people.

Optimum Westchester turned off internet due to their error. I spoke to at 12 different customer service reps. Never was able to back on!!! Switched to Verizon. Within two days have Verizon service. Terrible Optimum service. No coordination. No reliability. No supervision or accountability.

Absolutely the worst experience with a company. I had the service for a few years as it was the 'best' in my area. When something better came along I was EXCITED to cancel and move away from their service. I cancelled, said no to all their offers to stay (free for 5 months, 20 a month after that and 300. Gift card) fine cancelled. Then the next day a salesman called and against my better judgement I said fine. They then charged me again.

Called because my wifi wasn't working. Spent an hour or more on the phone and couldn't resolve the issue. I get an appointment, wait for most of the 3 hours and they cancel. They make a new appointment for a couple days away. They call back within 5 minutes and tell me that my appointment is canceled. No kidding! You just called me and made a new appointment! Is anyone competent at this company!? If they didn't have such a monopoly in my area I'd use someone else! STAY AWAY AT ALL COSTS!!

Optimum has terrible customer service. They will waste your time and give you the runaround. They will not assist you and refuse to escalate. I do not recommend to use Optimum. Their support agents don't pay attention, make you repeat the same information over and over, and ultimately don't help, while clearly just repeating a script.

Well after a week of a runaround, and 2 bad reviews I wrote, I was advised by email to call the retention department and my price went right back down within 5 minutes over the phone to my original price. That's all I was asking, honor the promotion for the next 6 months to make it a complete year as promised. I got better than that, It's for a year as of today's date. Thank you Juan and Thank you David.

Would like to give 0 stars. I live in a small town & was paying almost $100 per month for internet. Optimum decided to stop servicing my area as of 2/15 but took my monthly payment on 2/10! I got an email on 2/18 saying there was an outage in my area. Still no service on 2/19 so I called to check status/request service credit and was told someone called the sales dept and cancelled my service. Was transferred multiple times before being told my service was DISCONNECTED because they no longer serviced my area. Then was told would have to call back to request refund! This business is a scam!

Every six months, Optimum increases my fee by about 25%, which is outrageous. I have been paying $184.00/month for TV and Internet. Today, I received a bill for $224.00. I had 300 mbps Internet speed. Optimum sent an e-mail about 6 months ago that they were upping the speed to 500 “at no additional cost”. I did not request it, and it did not seem to affect my bill.

Going through a divorce. I receive my first OP bill January 2025. It was $570 behind. I contacted OP immediately. They said I had made the changes to my bill in November of 2024. All of the personal information was my spouse. But magically, the bill is now my responsibility. OP customer service representatives are dishonest and a con job. They wanted me to give them permission to change the information they had in their system. I caught on to their game. Once the change happens they say there is no longer proof of the former information. It is a scam. I asked where the customer service was located and they said they are not allowed to say. I ask for copies of bills that they say they have sent to my address be emailed to me. They refused.

Our internet bill increased in December 2024 to $90/month from $76. I first chatted with someone on January 14, 2025 to cancel. After being told I was unable to cancel via chat but they could lower the bill if I added a mobile line, I ended the chat and called customer service. I wanted on hold for over two hours and I was finally connected with someone.

Optimum for is a poor service provider. I can't begin to tell you about their poor customer service, poor internet connections and the numerous outages that they have. Optimum won't even deduct money for their constant outages. I would recommend another provider and would at this point consider contacting AT&T to see what they have.

I have been unable to use my landline since January 29. I called, chatted and they sent installers to replace the modem. Still the problem is with the phone features the find me is unable to be turned off and stay off. Every time I contact them I go through the same runaround, over and over again. They now say it's a service outage. I cannot call my home from my cell. This is terrible. No one has a clue when I will be able to call home.

I only want to leave a important, grateful message to 2 people who helped me so....much!! I am truly thankful to these technicians who resolved my issues professionally & were so kind & patient with me as I'm not illiterate but do not understand technology!! "Soni" with TV & internet, & "Eyad" with mobile phone. Soni went above & beyond. She called back numerous times to be sure everything was working correctly. Thank you for your time.

Truly Optimum has the worst customer service on the planet. 3 weeks ago, we finally got a tech who told us the line from the tap to our house was no good. Asked ‘who installed this because it isn’t correct?’ Our response, ‘Optimum installed it because a tech said it was incorrect!’ Before sending tech, optimum demanded we ‘troubleshoot’ which consists of restarting the modem. No matter how many times I explained to customer service that I restarted every day they called back attempting to cancel the tech appointment in favor of troubleshooting. Fast forward a month and finally have appointment for tech to replace the line. Guarantee he’ll show up and say ‘oh I’m an inside tech and you need an outside tech’ and the process will start over. Been there. Done that.

This company is fraudulent, playing with people's trust and adding unauthorized charges. I’m truly disappointed. They frustrate customers with their billing management, making it difficult to track and control payments.

I would not recommend this service to anyone. Terrible customer service, have to call and cancel multiple times before it actually happens, staff is rude and will just flat out hang up on you when you call the retention office. They transfer you 3-4 times. Their phone service has a terrible lag/delay when you speak vs when it actually comes through on their end. 0/10 will never be a customer again!

I simply wanted to cancel my service. I returned all of my Optimum equipment to the Piscataway store yesterday morning and was informed that I had to call to cancel services. Customer service at call center was totally useless. I was kept on the phone for over ten minutes while the service center tried to talk me out of cancelling. Optimum is not happy unless they are trying to sell you something. Finally, I got pissed and hung up on them! If they keep my account active I will be filing a formal complaint with NJ.Gov.bpu. Account service is nonexistent unless it's in THEIR interest!

I’m a longtime Optimum customer for internet, cable and landline. My bill kept going up so I called to downgrade my cable package. I was promised a lower monthly bill - but instead my bill went up. It took me a month to realize the error. I called and was told they had made a mistake and had added additional internet service. I was assured they would take off that service and reimburse the overcharges. But the next bill still had the erroneous additional service and the extra cost so I called again. After an hour on the phone, they eventually took off the erroneous service but said they couldn’t reimburse the overcharges because “it was a valid charge since the service was on the account.” When I said it was not a service I had requested, they repeated that it was a valid charge and there was no escalation available. In other words, they expect me to pay for their mistake. Very poor and rude customer service.

I recently went with the Internet for nine days and had to learn on my own, but it was an outage no customer service they like your money so I went with a different Internet provider, contacted Optimum, and was on the phone for 20 minutes telling her I want my service disconnected and it got to the point of wanting to know who your service provider is now and we can’t be beaten. Yes you can, 100 Mbps is $87, optimum Xfinity 500 Mbps’s $79 for two years and one phone line with Verizon unlimited one year free. Such great customer service, she hung up on me. Don’t know if my service got disconnected. I had to threaten her that I will contact Better Business Bureau. She hung up on me. I would give zero stars for optimum if it was available and I’ve had optimum since 2013 but no more. I’m tired of being taken advantage of.

DO NOT USE THEIR SERVICE. Very, very bad customer service. Call the customer service number, and hold for more than 1 hour, still not get connected. Online chat is useless. It is robot, not answering your questions. Very frustrating.

We lost all of our TV Service on (3) TVs. Optimums Technician, Raymond **, arrived in the afternoon. He checked the coaxial connectors outside and saw they were corroded. He replaced them all including the splitters and the coaxial connector on the pole. He now checked the TVs and found they still did not work. He then replaced the coaxial cable between the pole and the splitter. TVs still did not work; He then replaced the coaxial cable from the splitter to the basement splitter. TVs still didn’t work. He then replaced the coaxial cable to the living room and changed the splitter. TVs still did not work. He then ran a new coaxial cable from the pole of over 100 feet.

Terrible company and service. Misrepresented what the package I wanted would include. In other words, I got less from them than what they told me I would get. Called to complain and was told that the services I wanted would cost extra. Ignorant representative ended up disconnected me because he didn't know how to resolve my issue. Called back and asked if there was a way of complaining about their misrepresentation and the representative who disconnected me and was told there isn't. I have now wasted hours with them and gotten nowhere. STAY AWAY! There are better service providers out there and I'm switching to one of them!

I would give zero if an option. I tried to sign up for optimum and their billing is SO confusing and misleading, it's ridiculous. I never activated my plan yet they continue to harass me about a bill I have called FIFTEEN times to rectify. Each time, I am told a credit will be applied yet it never is. Worst company I've ever dealt with. I am SO happy I chose to go with Frontier instead!

Optimum has raised my bill for the last time.. Last year you said I ran out of promotions... I had no more promotions, no discounts... yet a year later you TRY to charge me $35 more to my almost $200 a month bill.. for the worst wifi, shoddy cable service, and phone service that never had caller ID, yet caller id was paid for every month.. I was on the phone for 45 min. Today your representative could not tell me why there was an extra $35 on my bill that that was always paid before the due date. What she couldn't say, spoke volumes! Do better optimum! I will tell my friends and neighbors about frontier for sure!

I have been a customer of Optimum (previously known as Suddenlink) since 2018 (at my current address, total since 2012) and it's horrible. I've had constant droppage and there's always outages in my area. The only reason I've stayed with them is because it's the only service available in my area (I live in a rural area). I've called them asking if I'm getting prorated for the accumulated hours of not having internet service and they said no. I asked if there are any deals since I've been a customer for so long, they said no.

We see outages every other week and customer service is also not good. I would not recommend Optimum to anyone. The charges are also high compared to other services. Slow network for amount they charge.

Optimum is by far the worst experience I have ever had. After 18 years I left them for Verizon. They kept my account open, even after I returned my equipment. After the 4 month grace period, because I did not call to officially close my account, they began charging me again. I had to pay 2 months of bills for services never rendered. I just want to warn everyone of this unfair business practice.

Worst customer service experience of my life! Dude thought he muted me and cussed me out. They will purposefully drop calls. They’ll offer a credit....Then gaslight you when you call to ask why you never received it. In another experience with them I had an outage and they said 6 weeks before they could send someone to fix it…But then also continued to bill me and refused to give credit for the 6 week outage. I’ll happily pay 2-3x as much for another provider. At least I’ll actually have service!

Horrible service. Try to call and it takes forever to talk to someone and then they transfer you a bunch of times and still don’t resolve the issue. Would not recommend. Will not use again. The service also is very intermittent. Price went up without warning and service was worse.

Charged for future billing period after returning equipment and disconnection. No refund issued. Mislead. The bill is of past month despite bills clearly indicating billing period of Feb 2025. Irritating agent. Very rude customer service. Already moved out of apartment and still paying internet for Feb.

Started 1G internet a little over a year ago when we moved to Texas and price jumped from $55/mo to $75/mo after 1 year. I called to verify why and they said they could sign me up to save $20 a month if I paid $25 fee. I thought it was strange but it would save money so I agreed. The next day I found out they signed me up for mobile service which I didn't need. I called to cancel and then the price went up to $85/mo. This company has the WORST customer service I ever encountered and I am a customer service rep. All they try to do is upcharge or sell you unneeded products and the internet service is spotty at best.

This will be the 4th time I have had to call about my bill. Each month it goes up by 10$. The last time I called the retention department and had my bill adjusted the very next billing they changed it again. It's a constant battle to fight the monthly increases that come with no explanations. The latest is my 20$ reduction one month then they add it back the next month as a remaining balance fee. I am currently seeking a new provider and I highly suggest not using Optimum. It's a constant money game with my money!

Optimum had outage in my area last Monday and I did not receive alerts from Optimum. I contacted them by chat on Optimum.net for help, why I didn't have internet and why I didn't receive the alert for outage in my area. The reason of my concern is that, my daughter works at home with the internet and she has to provide evidence for the outage to her employer if she isn't provide evidence she not get paid for the day. They told me they cannot do anything, well Optimum you have to update a new department office for working people at home having issues with the internet provider because the companies not pay if we can't work but they pay us if we have the alerts for outage by writing on email or texts. Thank you.

Horrible horrible service. The service itself we never had a problem with. We had tried for six weeks spending about 2 1/2 hours of our time trying to cancel. I just tried again through the chat after telling her clearly why we’re canceling simply just because AT&T was cheaper. No big deal. She then sent me a credit card Application to fill out and to cancel my service. They have been charging us for the past 6 to 7 weeks with late fees, even though we’ve been trying to cancel, we are still not canceled. We never do business with them again just because of the customer service.

Worst company in the world, stay away from them at all cost! Very very bad customer service and technical support! Called for a tech to fix a issue, the guy said everything is set, and called back same day to make sure, and sure enough the 2nd guy could not find the appointment, had to do it again.

I was with Optimum before. Then I changed my mobile provide to Verizon. Lately I found out there is $54.76 credit (probably caused not stopping monthly payment in time) in my Optimum account. So I contacted Optimum to have the credit sent to my mailing address. The agent informed me that the ONLY way to use the credit is signing up for their service. That means I lost my credit due to this unethical practice.

I recently decided to try Optimum internet again after an unsatisfactory experience in October 2023, hoping for improvement. Unfortunately, the service still did not meet expectations. The internet coverage from their provided Wi-Fi router was insufficient for our needs, and their billing practices were disappointing. During my most recent sign-up, I encountered issues with refunds from a service I had used two years ago. Optimum applied charges from that period without prior notice, and I only became aware of the balance after receiving my first statement. Despite having already paid for an additional month of service, I promptly canceled. This lack of transparency and poor communication has eroded my trust in the company, and I cannot recommend their services.

I had Optimum (full service of internet, tv and phone) for over 13 years. Due to a move, I had to cancel service. When I called to cancel, I was kept on the phone for over an hour. The rep insisted that I transfer my service to someone else or place my account in hold instead of cancelling. I kept stating that I no longer needed the service and simply wished to cancel. The customer service rep, Jordan, was extremely pushy and would not take no for an answer. After going back and forth with this rude rep and being placed on hold multiple times (they probably hoped that I would just give up and hang up), I was finally transferred to Nancy, who again gave me the whole run down of the same exact conversation I had with the prior rep. Even though I clearly stated I wanted to cancel, I was again forced to hear about their options. Calling and speaking to a rep is the only way to cancel service.

I moved. It took 2 hours and two long phone calls to disconnect, where they move the disconnection date to the future. Multiple chats, phone calls, past due notices, more calls and now they want me to write a letter to dispute my balance due they created. I'll wait for the collection notice, then dispute the collection company. One of the worst companies that I have ever dealt with. When a private company is the only utility and no competition they can nail you. Lucikly internet is now becoming thru cell towers in my area so Optimum will be booted.

Optimum is absolutely the worst ISP I have ever dealt with. I have through Ookla registered speeds of up to 250mbs, still, my streaming websites constantly buffer. I mean, come on, Pandora buffers at that download speed. They suck. They must have the worst infrastructure ever. Wait, they bought out Suddenlink. That explains part of it, except that Optimum's parent company is Altice, which, by customer ratings, the worst ISP in the world. As one IT tech said quit complaining to consumer orgs and contact your state (nowadays providing you live in a blue state) and report the bad service to, for me, CPUC. They can be fined and rightly so.

Walked into the Optimum in Eureka, California today. Khabir couldn’t have been a better customer service rep. This was my first time leaving Optimum with a cheerful mood. Khabir (I hope that’s the correct spelling) brought the energy of a good friend and the customer service of a Chick-Fil-A attendant.

Have had Internet with them for a year. Service has been fine except for 1 outage. Internet issue I had was that cable was left on surface of ground & not buried. They sent someone to bury it, but still not buried. Main issue is with addition of Mobile service. Never received phone, called to ascertain reason 5 days ago, ordered svc 2 months ago. Phone delivered to wrong address; now in possession of mobile. Called to cancel mobile svc 1 hour ago. Was advised it has been more than 21 days & told I could cancel but would be charged full price of phone.

Probably the worst experience I’ve ever had in my entire life. Feels like a ginormous scam. I’ve had this service since it was Suddenlink and now that it’s Optimum I have to call every month or so when my so-called promotion runs out and instead of paying $140 I am billed $170. I have to watch my email very closely. Unlike any other provider or bill I have auto drafted. One month it’ll be $140 in the next month it’s 170. What a shame, canceling this garbage today. BEWARE.

I had issues with my internet little over a Month. They sent the same worker there twice nothing was fixed he told me my Internet was fine. I asked for another person to come check it and he found the issue finally. Very Nice worker. He told me to let Optimum know how long I did went without having internet and request to have a credit to my bill. They only gave me $1.50 credit for over a month and the internet still isn't the best.

DO NOT EVEN SPEAK TO THEM ON THE PHONE!!! Optimum is the worse company I’ve ever dealt with. I would have given a 0 if it would let me. I called to get internet service. The customer service rep. on the phone tried to set me up for phone service too. I needed 6 lines and was told since one was still under contract with Verizon I could only connect 5. I told the rep that it would not work for me because I needed 6 lines. Because I had already gave my cc card for the internet they went ahead and took out $101 for ACTIVATION fee for the phones. Then I received a message for activating my phones. I called and explained I would not be going with their service.

Every interaction with Optimum is a nightmare! Hours on the phone trying to get someone who actually knows how to solve a problem. Service tech who installed the wrong equipment, leaving my elderly Mom with no TV for going on 2 weeks. The list goes on and on. How can a company be this bad?

The man on their hotline called me a "**" as I was attempting to cancel my service. I heard him clear as day. Horrible company. They would not even allow me to cancel my service and told me I have to wait a month. How are you going to not allow me to cancel something I don’t want?

I just got my first bill from Optimum Internet company in Terrell Tx. It's $65.00 but when I signed up I was told I was signing up for a promotion the same promotion that is displayed on television $40 a month with a $200 Visa card if you pay your bill on time which is no problem so I called customer service and asked why was my bill $65. The customer service guy that I talked to acted dumb like there was never a promotion or he had no idea what I was talking about so I stated it to him, "Sir it is displayed on television and on the front door of the Optimum companies when you walk into the store." This company lied to me just to bake me into sign with them. They are dishonest. They lie and then act like they don't know what's going on. This company is full of crap and not worth it. Something needs to be done because a person owns a company don't mean you can scam the customers into signing up with you with a lie.

Optimum internet service has been a horrible nightmare, DO NOT USE THEM. The service was so intermittent I spent the last month using my personal hotspot for home internet service for weeks! Then when I tried to cancel my service I waited on the line for over an hour. I decided to hang up and call the number to set up a new account and they answered that line in less than a minute, a shameless scam. Obviously you could use some of the new accounts staff to cover the cancellation line but they made a conscious decision to make it difficult. My wife and I are filing a complaint with the consumer protection agency and Better Business Bureau.

Optimum are a bunch of brainless scammers. One month after trying to charge me an extra $130 on top of my bill for tv equipment they never gave me too. Their support is always lying about the costs (I’m supposed to only be paying $40 a month I’m paying $75+$15) and have no sense of human thought or common sense. Constantly switching up on you. Apparently Frontier doesn’t supply to Bradley and Optimum is probably loving the lack of competition. Easier to scam and lie to people that way. Brand new equipment, they just switched me out for doesn’t work anymore only a week later. Went out same time both today and yesterday only now I can’t reset it. No outages in my area, they just don’t want to give me the services I pay for and want me to pay for services I don’t use. Absolutely inexcusable…

My bill has risen to $367.33. On January 10, I canceled Optimum TV and Landline phone service so I thought after 4 phone calls. Two boxes and remotes were returned on January 13 being it took so long on the phone and by the time we would go the optimum store closed on January 10. After canceling the TV and Phone, I learned I was paying $109 for internet service 100mbps when I could get higher speed for less money. I was paying 14.99 for rental of the modem. I upgraded to 300 mbps speed and was told that they stopped charging for rental modems months ago!! So the upgrade would cost me $50 a month with no rental fee.

A couple months ago I switched to fiber optic Only because Optimum said they're phasing out coaxial and would give me an upgraded package at a lower price. I mean who could resist that? I should have because I'm not too satisfied. This fiber optic remote just Could Not have gone through quality control without them realizing key features were missing; i.e. no return/back button, no clock display on the small box and no PIP option.

Optimum service remains the same but prices continue to increase in significant amounts. This is simply price gouging. This is especially true in areas that have no other decent choice for internet. If given a choice I would not be an Optimum consumer.

I despise all companies that use unreasonable retention tactics. Following 2 widespread outages that lasted 18hrs and 36hrs respectively I decided to move to a new provider in hopes of better reliability. After more than 90 minutes on the phone and speaking to 3 different representatives I am still on hold.