Optimum Reviews

I don’t have a problem with the actual internet service itself; it’s strictly their janky customer service. They offered me a gift card for $75 or something and, per the rules to receive the gift card, you can’t be late on any payments for X amount of days. Perfectly fine by me. The next two payments after that, suddenly I’m late and getting notifications via text that Optimum hasn’t received my payment. I go through this with them at least once per year and it’s INSANE. My billing info has NEVER changed. I am convinced that they do this to get out of their gift card offer because I keep mine on auto draft and I have not missed a payment in quite some time. They do this anytime I accept a gift card offer. The quality of the internet is great, hardly any issue, but their billing department is total crap, and that’s why I’m giving two stars.

The customer service experience with Optimum is HORRIBLE. Probably the worst of any company I have ever experienced. They are rigid with their policies not allowing a person with the account information to cancel the services unless they are on the phone with the agent. AND THEN even the person on the account has to waste an hour telling various people over and over they want to cancel before anyone will actually take action to do it. DO NOT DO BUSINESS with these JERKS. IT'S NOT WORTH THE AGGRAVATION. And it's too expensive for the crappy service anyway.

I have had them for several years and the wifi has not worked well for a while now (about 6 months) so I found a much better deal and better coverage with a new company in the area. I called to cancel my Optimum service and the lady on the retention side would not cancel my service. I was completely mind blown. In my 46 years I have never experienced such terrible customer service in my life. She wanted to send a tech out and I declined and she pretty much said she was not going to cancel my service until I gave her a reason for not having the tech out. I said cancel my service I don't have to give you a reason I am not in a contract and I want my service canceled and she would not do it. I literally had to hand up and call back.

We had Optimum for 18 years, because it was the only game in town. Even then, they wouldn't install us until we pointed out that our neighbor 200 yards down the road had them. During the last several years, both outages and prices had increased until we were paying $108 for 100 Mps. So when Spectrum built fiber on our street, we decided to try them instead. A day after we got Spectrum, I cancelled our Optimum, I thought. Our agent at the Indian call center gave us the usual rigmarole about staying. We were cut off twice (deliberately?). The first time the agent called back, but not the second. We later learned that she had outright lied on her situation report. But they had the information and my wife's approval (account was in her name). We got a bill on May 5, and I sent it unpaid with a letter detailing what had happened.

Horrible customer service. After being a customer for one year they treated me with no regard as they charged me for an additional month of service after cancelling my service well in advance. I tried cancelling several days ago and was given the run around now 2 days later. Even after I turned in my equipment they’re saying I have to still pay for an additional month even though I tried cancelling before that time anyways the supervisor is literally the same voice, same person as the regular guy who was helping me sounds like y'all use 3rd party customer service and there is none if all you cite are contracted terms instead of real life situations. Will NEVER use this service again, rarely went down, customer service never actually services. They just spit out terms and conditions you’d think AI was operating

I cancelled Optimum phone/internet/tv service for my 91 year old blind mother. I got a horrific runaround and transferred from person to person. Once I thought the service was finally cancelled, I was again transferred and told if I disconnect the cancellation would be nulled. Then I spent another 20 minutes repeating the same cancellation request to this 2nd person I was transferred to. I requested she not be billed again and yet two days ago optimum charged her another 223.83 for service. Customer service stated they can not prorate their service. No one informed me of this at the time of the cancellation call that she would be billed again and I specifically inquired on her not being billed again.

I had been a customer for several years. Optimum internet made sure they got their monthly fee on time and in full. When it came to cancelling the service I was confronted with terrible customer service. I have attached a screenshot that shows how long it took to do a simple cancellation of my internet with them. I was put through 4 different people all trying to convince me that I needed to keep the service. They were very pushy and unprofessional when I simply asked to cancel the service. They kept telling me “this is our process we have to go through”. I will never ever again be involved with this company. I rather do without internet. The whole experience was so offputting!!! Do not sign up for anything with this company. Save yourself the headache.

For the past 2 weeks I have been lied to by 6 different agents promising things that never happened to show how much they appreciated my business and for me not to go to another provider. As of now I am without phone service after spending 7.5 hours in an Optimum store and days on the phone with promises of agent returning call the following day which never happened. I traveled 50 miles to have phones transferred and left with no service to drive back home with no service. SHAME ON YOU OPTIMUM. The stories I heard while in the store from your customers.

For the love of god, DO NOT pay a dime to these guys!! If you have ANY other options, it would benefit you to explore those choices. Service goes out at least once a month (usually more) and all they want to do is charge more money. Most, if not all, of these outages are NOT storm related...just goes out. HORRIBLE customer service, no help. Won't offer credits because, according to them, there's no record of all the outages they actually have...that's up to me to call every time it goes out and log it with them...who has that much time? (Did it once....took over an hour and they were willing to give me a couple bucks back…crooks!!!). You'd spend days a month on this!!!! Terrible, terrible, absolutely terrible!!!

Optimum inadvertently disconnected my service and I had to wait 24 hours for them to reconnect. After several phone calls, I spoke with a supervisor, Kimberly who said there is nothing they can do and that I had no choice but wait-- clearly upset she dismissed me and hung up. There was no one to speak to at the next level. At $200/mo poor customer satisfaction esp that I was caught in the middle. I asked for credit for the 24 hours that I had to wait and she told me after it was reconnected I can call back and request it. I wasted all day on the phone with no solution. Zero stars.

Optimum, please don’t let me lose my job!!!! There’s NEVER a day the Internet does not go off, NEVER!!!! especially during my DSM and presentation (sharing of screen). At this point, I’m beginning to look stupid at work, because they won’t stop asking me if I live in a rural area where Internet is forbidden. I’ve had it to the brim, I’m unable to cancel on the app, but I’ll find all means to cancel even if you guys want to force me to stay against my wish.

Optimum Internet: I have been experiencing several outages lately. Most recent, was a total of 24 hours of outage over 3 days 5/29/25 – 5/31/25. I called to request a credit for the outages. I had to hotspot to my phone (also Optimum) in order to complete my workdays. It cost me $6 extra on my cell phone due to going over my data limit. I only go over limit when I have to hotspot due to internet outages, therefore I should not need a higher plan on my cell phone.

Optimum left unsavory taste in mouth and will not recommend anyone to solicit their service. The last couple of months I have been harassed by Optimum and I voluntarily cancelling my service in March. First, the cancellation process was utterly ridiculous in which I was transferred 5 times where each representative heckling me trying to keep the service. With the last representative I spoke with offering me over 50% in what I was currently paying. That was insult because why not offer current customers those type of promotions. But I still insisted to cancel leaving a zero balance.

While it's the only 1 gig service in the area, if there was another option, I would have dropped them a long time ago. At least once a week, maybe more, you lose service or experience slow speeds and forget getting tech out in under a week. Not happy but it's the only one in the area.

No contracts means fluctuating prices that constantly go up. I’ve been so tired of playing the game of calling for better pricing. There is finally competition in my area, so I am RUNNING away from Optimum! Right now, I’m on the line to cancel my service and it has LITERALLY been an hour on the line with them trying to give me 12 month offers to keep me, when I have repeated myself 9 TIMES to cancel because I’m not interested! So so frustrating. I am on the line after an hour, waiting for them to “complete the process”. I am NEVER GOING BACK!

I came on to write a review and I am not surprised Optimum has a 1.2 star rating!! From 03/24-05/08 I had no service with them, but they want to charge me because that's the day they shipped the device to me. I explained that a family member was sick, and had spinal tumor and I did not have time to call to set up for them to come in and install it. Instead of crediting me the $125 for the time I was not using the service they would prefer to lose me entirely as a customer!! Keep doing what you are doing I am sure you will be out of business soon. Did I mention, I had a fire last year and I had to spend over 45 minutes on the phone with them answering questions before they allowed me to terminate. They are disgusting!!

A tech installed everything on Tuesday. The tech said that it isn't going to work and that he'll turn in a ticket. I called Optimum the next couple of days and was given 3 different reasons on why it wasn't working. After calling some more I was told all of tickets were closed out so the issue should be resolved. It still wasn't and they told me they can't get another tech out until the next Wednesday. I wouldn't recommend if you have other good cable option. Unfortunately I do not as of now. Plan on switching when possible.

The new Optimum Stream cable box is the worst ever!! Ever since we were forced to change to the new box (because the old ones kept breaking down and was told they were going to be obsoleted). I have 4 in my house and I already replaced 2 because it stopped working. The others that ‘work’ still need to be reboot once a while. I’ve been with Optimum for over 25 yrs and the last couple of years the quality of this cable boxes are getting worst and worst.

2 major issues: my cell phone service was going up in price may 27 or may 28. They send an email on May 26 warning me about the increase. They sure don’t give you enough notice to look at other options. This seems sleazy to me. Regarding the internet service. Called them to cancel my service a few days after my billing cycle. They do NOT prorate a refund. Keep in mind there is no contract signed so it’s not as if I’ agreed to this. I asked them how am I to know this in advance (I basically paid for two internet services for a month). They told me they make it known when the cancellation is put through. Shouldn’t that be told to us when we start the service? In my opinion, that’s stealing.

I literally have never dealt with ANY company that is anywhere near as careless, rude or has worse customer service than OPTIMUM. I have had 6 service locations with them for almost 10 years and at least 5 cell phones lines thru them as they monopolize the area I live and do business in. I have been kind, patient and understanding towards these helpless employees for years and I have decided I am going to Starlink and Verizon.

Good afternoon, thank you for reaching out to me. I called Optimum since a supervisor never reached out to me. I just spoke to Lelle #**. She is telling me I can’t lost my promotion of 89.00 when I upgraded, and I can’t have that price anymore. She did compensate me on my June Bill for 64.76 and my occurring charges will be 97.00. I am pleased that she was able to help me. Thank you again for reaching out to me.

I would definitely NOT recommend Optimum mobile. I have had the service since November, which is only 7 months, most of the time, I don’t have service, constantly disconnected calls while talking, and this is in WiFi as well, phone is constantly going to sos. One of the worst cell services I ever had. When you call customer service, you get a different excuse every time. So they are no help.

Awful. Internet is constantly going out. Company SUCKS! Pay monthly bills for poor service, slooow internet… Supposed to be speedy-anything but. Internet goes out constantly. Get a different provider or go to starlink.

Day 7 of the latest outage. The map is lying, not showing our outage. We get zero answers about why or an ETA on repair. 2025 and their engineers still haven't fixed anything. I've been a loyal customer to Optimum for years, yet not one offer of any compensation other than they will credit for days we are out. Yet they are swarming the Internet with ads about a $400 sign-ups bonus for new customers.

If you’re thinking about going with a mobile company, do not go to Optimum. They make the deal and the plans sound good but once you get a few bills, there’s hidden fees and it goes up. They offer promotions, but then they hide the small print and clauses and when you call to talk about it, they act like you don’t know what you’re talking about.. There are a lot of options out there and you’re better off dealing with people that have number one service satisfaction. The retention department at this Optimum Mobile company is not worth the crap.. They do not help you or do not look for any solutions. All they do is apologize and you stay on the phone for a lot of hours.

Optimum cable is too expensive for the quality of service. I'm trying to get the phone terminated and can't. So I have to keep paying the bill for a service no one is using. $300/month for no internet, basic cable/phone. When possible, I'll do my best to terminate everything 'cause as I mentioned before, it's trash.

Good morning! I will just get straight to the point! I don’t agree with what Optimum has done, by putting a lock on this address! Why put a lock on the address and make whomever stay there responsible for the issue at hand? You need to go after the person that cause the issue! I have been trying to get service at this address for over a year now, but it is UNBELIEVABLE!! Then you tell me if I clear up the a count balance, I can get some service! I don’t agree! Why will I clean someone else’s debt? This account was placed in someone else’s name! When I began paying the bill, and I decided to try and move there, I tried to transfer the service in my name but instead of them making the transfer, they disconnected the service without a notice, which left me without!

Crooks...It's a shame how the government allow this company to take advantage of consumers by making up the rules as they go. Optimum owes me money after I paid extra to avoid a negative balance when canceling my service.

If I could leave zero Stars I would. This is the absolute most trash internet I have ever had in my life and I have been with them since they were Suddenlink. When they were Suddenlink I hardly ever had issues with my internet but for the last year or so I have had nothing but problems. My internet doesn't work half the time and every time I reach out to tech support it's always, "Unplug your router and plug it back in" which this time didn't work. I was sent to go get new equipment at the closest store which is 25 miles from me, came home and contacted Tech Support to activate it, and it still is not working.

I had to contact them several times to get my service canceled. The process was extremely frustrating and unnecessarily drawn out. Each time I called, they continued to ask numerous questions and made repeated offers to try to get me to stay. I felt bullied and harassed, as if they were deliberately making the cancellation process as difficult as possible. Their approach to customer service makes one question the stability of the company—it felt desperate, as though they were clinging to customers at any cost.

My experience with this company was short but a HUGE DISAPPOINTMENT... My issue was never resolved. They send 6 tech and none good them could do resolve my Problem ... and customer they never have a full information concerning my issue.

I changed internet services April 2, which was also the 1st day of Optimum billing period. They charged the full $131 for April with no service. I spoke with customer service a couple of times and they agreed that I should get an adjusted price with one of them mentioning my being a customer for 13 years. They said to wait for my final bill. Now I’ve got a late fee instead and the rep I spoke to won’t says she can’t do anything about it. I guess I’ll just pay the bill and say good riddance. It’s cheaper than legal fees to sue and I’m sure they recognize that. And Optimum, don’t bother to reply that I need to send you the details, you already have them.

I had to close out my ex-husband's affairs after his unexpected death. Optimum call center forced me to listen to a lengthy hard sell of services before they would cut off the account. Call lasted over 20 minutes. There was absolutely no way to fast track the process. The representative stated she had to go through each and every promotional offer. I have no issue with the professionalism of the representatives, but the policy and procedure in this circumstance is truly terrible. I will personally never use this company for this reason.

Optimum need to have a automatic billing option. I would like to pay my bill on the first of every month. And I should have the option to do so. Not everyone has the money in their account. When their machine take money out. Some people is on a fix income, and need a specific time to pay their bill.

Optimum is by far the worst internet company I’ve dealt with. I called back in Dec ‘24 or Jan ‘25 to express my frustration after FOUR price increases in 2024 alone. I told the rep I was switching to AT&T and no longer wanted service. They said they would “credit the account,” which made me think it was taken care of. I unplugged the modem and moved on. Fast forward to May 14, 2025—I’ve STILL been charged $65 monthly, including a charge on March 11, even though I haven’t used a single megabyte of service. Now they’re claiming I didn’t “specifically say the word close” during my call, so they kept billing me. Really?

Every time I call, I am told that I have to get my husband on the phone to give permission for them to speak with me. Each and every time, he adds my name to the account and gives “permission”. For me to make changes. Despite this, the next time I call, they will not speak to me until my husband gets on the phone!!! It is 2025! I co-own the house and l pay all the bills! I am Literally on the account as a co-owner and they will not speak with me… They will only speak to my husband until he gives permission. So sexist. I can’t even believe it is actually happening (repeatedly)!!!

Had the WORST experience with trying to cancel. The woman I spoke to, refused to cancel my service, wouldn’t listen and just kept pushing/trying to force me to keep the service. She even asked for my landlords information which is ridiculous. It took 25 minutes, having to get my husband on too, to get someone to cancel. Really pathetic service, truly the worst customer service interaction I have ever had. Glad to be done with them. If I could give 0/5 stars I would.

Save yourself the trouble with optimum and DO NOT USE THEM, I had to speak to 4 different people just to disconnect my service that was DOUBLE the price it originally started at. (While I was canceling they started throwing new number at me as if it wouldn’t change again in two months.) They definitely don’t make it easy.

I’ve never been an Optimum customer, but they keep sending me physical junk mail. I spent over 40 minutes on the phone trying to get removed from their mailing list, and no one could help me. I was transferred multiple times, and still no resolution. There’s no working opt-out process, and their customer service is unhelpful at best. It’s wasteful, invasive, and incredibly frustrating. If this is how they treat people before they’re customers, I can only imagine what it’s like afterward.

Every time they turn off the Internet I have time to leave a review about them, it's good, because I have plenty of such time every day! Well, in short, if you want good Internet at home or on your phone, then avoid the word "Optimum".

Expect at least 1+ outage a week that takes forever for them to fix. This company sucks and I would never recommend their services to anyone. I spent an hour on the phone with them just to get the service cancelled because of course there is NOT an option to cancel via their website. Shady company. Don’t utilize their services.

I've been charged 70 dollars for the 40 $ plan (the lowest plan they have). Correctly being charged twice in my cable is off.. The gaslighting is horrible. I hate the service.. NUMBER TO CORPORATE PLEASE...

I want to thank Kayron in the Tyler, Texas Optimum store for his excellent customer service. With power outages in the area due to the weather, I tried to make a phone call and got a "Call Failed" message. Within minutes, he was able to look up my account and install a new ESim card and I was up and running! I appreciate his efficiency in helping me as a Optimum customer!

The Optimum internet service in my area has become very unreliable. The network drops multiple times during the day and speeds have slowed down over the duration of my service. This is not ideal for people who work from home. After multiple calls and a tech visit the issue was identified. Based on the explanation Optimum failed to upkeep the infrastructure to meet the increasing demands, the resolution to the issue is estimated to take 6-12 months based on the message exchange with the tech. Now I am stuck paying a hefty monthly bill for a unreliable service. Ironically the network dropped twice during me posting this review.

Scumbag company. Impossible to cancel internet service. Easy to sign up online. Advertises 24/7 customer service. But if you want to cancel you have to get on the phone with them for 25 minutes. Horrendous.

Internet goes out regularly. Very regularly. It's horrible. They send out texts messages that there is an outage, then it's fixed, then a couple of hrs later, out again. This is all the time, not just every once in a while.

I canceled my Optimum account on April 23rd, and got charged May 5th, so basically what they told me was that a new billing cycle starts on April 21st, so they got almost a full month of 75 dollar charge from me for free. Definitely be wary with optimum, they couldn't waiver or disregard the 2 days, and basically robbed me so think twice before signing up with them. P.S. They'll blindside you with a future projected increase.

I've been a customer since Suddenlink! Got the one Gig plan 4 years later. Still don't have it! I've never received more the 500 mb consistent. Mostly 300s! They tack stupid cable packages and you'll have to go through 4 or 5 people to get anything accomplished! Then when they do send a tech out he says it's someone else's problem!!!! If you have another option go with laterally anyone else!!!!

Worst ever. Moving to small town, only service available. Sales doesn't know unable to obtain any product other than Live TV, bare bones, no box. Tech didn't do as promised by entering notes that unable to obtain service sold. Customer Service unable to do job of refunding overcharge for service. Charged $71 day made purchase even though told rep not moving. Marked as self install but tech scheduled to come out 3 weeks after initial call. Charged over $300 for that. Approximately 5 hours spent trying to resolve issue with only $120 being refunded hopefully. Life is too short to deal with Optimum cable.

Horrible service. Power went out due to storm and the cable line went down due to fallen tree. Therefore no internet service and work from home and need internet for my work. Called several times and when called on Monday morning fully explained the situation and support stated that no one is available until next day, Tuesday. Technician came Tuesday morning and was told that need police to help with traffic and spoke with supervisor who stated that everything was arranged for next day, on Wednesday. Got an all from technician Wednesday morning who stated that police is not available until next day, Thursday. So no internet for 3 day. UNACCEPTABLE. Staff does not want to help customer at all and keeps lying.

They give FALSE information trying to get you to sign up. Once you contact them about this they say your account is Canceled (requested by you) over the Phone, but will NOT send any written Confirmation. They say your Account is activated when it it NOT! They keep charging fees and threaten you by phone and email for $. I did receive the sim card and returned it. I received No equipment or Service!! They Threaten to turn you in to COLLECTIONS. DO NOT USE THIS COMPANY!!! They are deceitful and dishonest!!!

Easily the worst internet service in southern Nevada. Outages literally every other day for the past few months. Customer service would actually IMPROVE if you could not get hold of them; instead you get an Offshore that gives the most idiotic advice imaginable. I called just today, during yet another outage where I cannot work remotely, to ask if they are working on the equipment or if there is a restoration ETA. "David" (who couldn't even pronounce his own fake name) explained that maybe I needed to unscrew the coaxial cable both from the modem and the wall to make sure the signal was reset. I almost passed out from laughing at him.

Customer service agent hang up after request to speak to a supervisor; Second “retention department” representative stated lowering tv package will increase the bill by $60 because it is does not have promotions. Altogether low speed internet plus home phone plus 1 box basic tv channels come to $299+monthly. With value pack (which has more channels) it $239 after increase by $25 starting this month. Other options include internet upgrades, when asking can we get back to this conversation at a different time, answer is offers are not documented and work differently at different time. Am I at bazaar?

Optimum are the worst internet service provider i have to deal with, their service is not great, their "tech support" barely know how to do their jobs and can only read scripts that don't help anyone. they will do everything in their power to blame their problems on other issues, their installers do poor work, their entire support center for calls is designed to be as difficult as possible to reach anyone of any use. I shouldn't have to go through an automated system and provide my info, then to get to a live person and have to provide the same info, then get transferred to another person and then have to provide the same info again. the inability to look up their own internal ticket numbers they provide to you is also the most insane thing i have ever heard from an ISP. I CAN NOT STRESS THIS ENOUGH, DO NOT GET OPTIMUM INTERNET.

Absolutely horrible service. At least once a month we would have a lost of service and then when you try to cancel they try selling you and will not let you cancel. They also do not let you cancel outside of a billing period. In addition they incorrectly charged me for months for TV service and would not refund it because it was my fault for not looking at the bill when I was on auto pay. Safari was supposedly a supervisor not a manager and provided horrible customer service. Would never use them for any services.

They are horrible company. When I signed up with them a 7 months ago the agent at the store gave me a price of $170, got my first bill and it was $220. Went to the store and asked what is up with bill so the guy said the other guy gave me a price if I had cell with them. So in the past 7 months, the bill has gone up to $257, no changes in any services. So went online to see if they could lower bill, answer was they could give $5 off. Then he said we could lower it to $150, if you get a cell phone. I just laughed and said no. I was informed they want everyone to have cell service with them and that is what driving other cost up. So, needless to say changing providers, getting same service I had with them, except for a total of $180. So they can just take their stuff and put it somewhere. Recommend that look elsewhere, unless you got lots of money and you can bet your bill will just go up and up.

The initial phone call was awesome and sounded too good to be true.... and it WAS!! I had no idea a company could be that incompetent!! Install #1 the tech never even showed up and went to the neighbor's and said we weren't at home despite me calling their "schedulers" multiple times. Install #2 was today. Tech shows up and guess what? IT ISN'T EVEN AVAILABLE AT MY ADDRESS! Apparently it stops about 5 miles from here. So I was furious at this point and ordered Starlink instead. Then I got a call 5 minutes ago from the original sales person I talked to at the beginning of all the mess to ask me why my install was permanently cancelled today and was concerned about his commission... You have GOT to be kidding me!!!

Anyone else have an issue with Optimum? They keep saying the same thing over and over about how direct deposit takes money out of our account and then the bill is adding up every-time. This has been going on for two years. The bill is added up to three months and they keep saying we have to pay it even though it was more on their error.

I recently changed over from AT&T to Optimum Mobile. The change over was fairly easy, but I am regretting a little due to the fact with AT&T at my area I had 5G. With Optimum Mobile I have 4G LTE. The price is awesome and so is the coverage, but I don't like the 4G in the Sibley Heflin area of Louisiana. I may pay more with AT&T but it's for a better reliability when all they sell is 5G phones.

If ever you are to have trouble (for instance lighting hits your home's service box) it feels hopeless trying to get any real help from this company. They will not listen to you. They take a very long time to fix the problem.

I wanted to off myself because of their ad. Please don't ever advertise again. Horrible. If I have hear this ad again my head will explode. You think this is a smart move? Dude I just heard it again. My God get a new advertising guy.

I switched to Optimum's fiber optics from coaxial in Oct 2024 and from then on it has been a nightmare. Their outsourced techs do not know anything and they arrive with no information about the issues. Their internet connection is horrible and because of that my TV and phone very thing is very disruptive. After well over 12 visits and even upgrade to 2gb plan, it still does not work. They would not even provide credit till problem is 'resolved', which they don't know how to fix. Not sure if there is any agency that I should complain or reach out to get Optimum to either fix the problem or refund my payments. I have been. With them for over 20 years and never experienced such a miserable service and lack of care for their customers.

I tried to disconnect service with Optimum.. I brought my box to the optimum store in Nanuet NY. They said I have to call to disconnect. I was switched to 4 different people. Each one asked my name address phone number and code Each tried to convince me to stay. Each one put me on hold and each one said they had to switch me to another person. It took over an hour to finally get disconnected. I know of a few companies that had class action lawsuits against them for making it very difficult to disconnect. Optimum should be the next one to get sued for this. I will never use them again and I suggest nobody else does.

My experience was really bad. The billing department does not keep good notes. In total I spent about 7 hrs with customer service over and over about my bill and also called to have service disconnected and that didn't happen but they did keep charging my account. I'm done and would not recommend anyone.

There is no other word to describe Optimum but to say that they are the absolute worse! For half of 2024 my service was down for most of the day 2-4 times a week. Which was frustrating because I take on-line courses. I would receive texts message from Optimum informing me that they "Are aware of the the service outages in my area, and they were doing their "best" to resolve the issues." Really? How does that help me to finish my on-line courses credits using a service I paid for? When I would call them about the issue, they'd walk me through this profoundly long and highly annoying rebooting process, only to have the same service outages the next day, and receiving the same text messages that they "Were aware of the service outages."

I have been on the phone for over an hour trying to get them to stop charging me for a service I canceled months ago. The lady put me on hold for more than ten minutes now. No check in. I assume hoping that I hang up. Their service is bad and I work from home so had to cancel them. Every day they said they were working on it and would fix soon but could not give an actual date. That went on for two weeks. I thought I was done with these imbeciles yet here I am still on a call when I have things to do. And if I hang up I would need to start the process all over. Biggest mistake was getting Optimum.

No way a person should pay $148 a month for WiFi just for a phone and a tablet that I own both tablet and phone. I get nothing but the runaround with this company and I will not be paying for the remainder of the month.

Optimum Customer Retention hard sold me on migrating my pre-existing Internet to fiber optic IF I also got mobile service so I could save $40 on my monthly bill on April 9. They told me I had 21 days for buyer remorse. The next day I called Optimum to CANCEL the mobile service and the migration. They shipped the mobile device anyway. I returned it with a label they provided. They activated the device without my consent (after sending me 4 reminders to activate, which I ignored) and continue to charge me for mobile service even after I returned the unopened device. They claimed I didn't cancel service, only that I returned the device. They didn't tell me there would be a $50 "restocking" fee and they won't refund the service they activated and threaten to charge me for the device. I have spent over 120 minutes on phone calls with them. They continue to charge my debit card.

After years of frustrating service both with technical service problems with reception and false information and pricing on the customer service side, I finally switched my services to another provider. My simple request of discontinuing service became a big deal with long waits and being transferred from agent to agent and when that was finally done, I returned their equipment to their store in Roslyn Long Island and requested a receipt. My address was printed incorrectly on the receipt and when I asked for it to be corrected the agent Juan said that it can not be corrected but it is ok like that. I then asked him to write his name on the receipt (because of my multiple past experiences of being lied to by optimum agents on the phone). Mr. Juan said to me that I am harassing him and trying to bully him!!! What?! Where did that come from. Me asking him for an address correction? Who was being harassed here?

I am very disappointed with the new Management/ Suddenlink was sending me receipt for reconciliation and they stopped. Optimum is difficult to work with. I was instructed to call my bank to remove my auto pay, they could not so it even though I paid this for 4 years, so I did, I sent a quit letter in December, here we are April 30th and I keep getting invoiced. I called this morning after 48 minutes, I was told to look up the corporate number, and the rep would not transfer me to a manager, he would not give me his managers name. I will give my call history and quit letter to our company attorney. Long story short, the customer service I received was a 1 from 1 through 10 and I gave them a 1 because they answered the phone.

First of all I had a great service tech come to my home to fix an issue. This service tech told me since it was an outside issue I would not have to pay for the service. Then I get the BILL!. I was charged over $100.00. I am a customer that is paid ahead of my bill and always have a credit on my account. I called customer service and they would not remove the charge. They do not back their service techs at all. Time to look for another company. I am a senior on Social security and can't afford this way of business. I was in customer service all my adult life and would never treat my customers this way.

Optimum could be great...but farming out customer service calls to India is a disaster.. no one seems to realize that when your internet and tv goes down...you don't want to wait 7 days for a tech to come. Mine actually never showed up. Customer service does not care the least bit. Great when it works....horrible when down which.is a lot. I'm waiting on a tech now...I'll see if they come. They won't send a truck with a bucket until a tech comes and then requests one. You can be without service 10 days or more.

This review is in regards to Optimum Internet. My experience with the service was fine without any problems. However, when I chose to leave the service it was very difficult, having to go through numbers of people trying to convince me not to leave with many offiers to continue. Once convinced I was not staying I canceled the services and returned my equipment to a local store on the 20th of the month. My agreement was not terminated until the 7th of the following month. I was told because I did return the equipment I would receive a prorated refund for the days I did not use the service. I did not receive the refund in the time I was told and called back and told again that I would get it in 4-5 business days.

Very poor product performance and very difficult to obtain help. Everything done by a "process" that doesn't consider the customers needs. Poorly maintained cable lines. Help line bring you offshore. Customer service only repeats itself and talks over you. Since they don't listen, their canned responses are of little value. I will never use any Optimum product again.

Horrible experience, they don't disconnect the service when you want. Customer have to wait until the billing cycle completes and pay full amount of that month. Are customers supposed to live without internet if they want to cancel the service in the middle of a cycle but don't want to pay for unused days? Stupid policies to milk money out of customers. Dumb customer service.

This is the WORST telecom company in existence, and I'm so glad I ditched them. But now, I get mail (via USPS) from them EVERY SINGLE DAY to come back. I'm glad it's probably costing them money, as I'd love to see their demise. But meanwhile, their JUNK mail kills trees every day, and I can't find a way to stop it. I absolutely REFUSE to call them, because they don't ever take no for an answer.

I have never dealt with such a company. I've been with our local cable company since 1994 and stayed with them through a couple of ownership changes. The owner is now Optimum. They will only give you a price for a couple of months and tell you to call back in to see if there is something more permanent. No longer able to negotiate a price for full year as previously done. I have called and spent HOURS on the phone with them...every 2-3 months. And, even then, the price they promise is not reflected in the billing. When I call "Customer Retention" I'm on the phone for 30-40 minutes and all they can say is that they are checking with their supervisors. I have asked if I can speak with their supervisor, but they never let me do it. I am so frustrated I don't know what to do. Report to FCC? Or my State AG Office?

Horrible! Signed up 4/22/25 for internet, today is 4/28/25 and STILL NO INTERNET!!! Appt for technician to come out is the 30th. Seriously??? UNACCEPTABLE!! Be prepared for slow set up and tech's help.

Awful customer service, awful technical service. I had to file a complaint already with the Federal Communications Commission, which I highly suggest anybody does if they come into problems with this company. They have been hands-down some of the worst customer service I’ve ever dealt with. I’ve felt harassed and rushed because the technician finished their job early and felt that I should’ve been home outside of when I was told to be home. Complaint was definitely filed with FCC.

Horrible service! The last 2 weekends the service has been down for HOURS! I can’t watch tv, connect to my security cameras, connect to the internet etc 2 weekends in a row! This is ridiculous! This is when everyone is home and watching tv and using WiFi the most. It’s been 7 hours so far and still not restored?? Last weekend was about 15 hours on Easter. I can’t wait to move and cancel this service and switch to something else! Only Optimum is available in my area now but not for long!

I contacted Optimum more than 3 weeks ago to cancel my internet services. The representative kept me on the phone for more than 30 minutes trying to convince me to keep the service, after me saying I want to cancel the service over 50 times. At that point, I very much felt like the line of harassment was crossed so I hung up the phone. I since received a bill for over a $100 dollars. I contacted optimum earlier this week and was told I have to pay for the service until May 8 (and my service wasn’t previously cancelled when I called over 3 weeks ago). This is just bad business on all fronts and I will NEVER even consider Optimum in the future (even if I had no other options). Terrible experience for a customer you had for over 10 years. Agents need training on business ethical behavior and not to harass their customers!

It’s hard to explain how much I despise Optimum Mobile. I was offered a special promotion to try Optimum since I use their Internet service. I was offered a free set up service and a low monthly rate for trial. After that, I never received an invoice. So I was later surprise that they charged me a $35 set up fee. I tried to log onto the website but their website issues and I couldn’t login. I tried calling customer service and they were no help at all. So I decided to disconnect the service and spent 2 1/2 hours arguing with Customer Service who refused to cancel my service at first. They then told me to go to the retail store. The retail store told me to go back to customer service. I had to escalate to call several times. I wasted 2 1/2 hours until I finally talked to a supervisor who reluctantly agreed to cancel my service. So they charge me for a set up fee when they said there was no set up fee. They never sent any emails with invoices.

Optimum is a profoundly incompetent, unprofessional, greedy company. They gouge on pricing because they seem to have a monopoly in Kingwood, Texas. If moving within same area, customer forced to open new account so they can increase cost. They disable their own cable tv equipment to force visit from technician. Representatives mostly have heavy accents making communication difficult. Reps put customers on hold for long periods then never return or disconnect call. In calling back after disconnect customer has to restart attempted resolution from the beginning: over and over, day after day. Overall, if not a monopoly probably business would've failed. Improvement unlikely. After my move I'll be paying almost twice the cost of 4 years ago! Almost $200/month strictly for cable tv, then after this increase customer was besieged with sales calls for internet or phone! NO WAY! Worst business ever experienced.

The internet itself is good but having to call every month to fix your bill is exhausting. My rate which is supposed to stay the same keeps going up. I call to fix it and they transfer you to at least 3 people who generally don't know what to do.

I am absolutely disgusted and appalled at the disrespect shown to me by customer service. A year ago I went on disability. I asked Optimum to cancel my t.v. subscription and leave my internet. That's I could afford. They did not turn it off. For 8 months I kept requesting to shut it off. They failed to do so. I finally quit paying the internet bill till my service was disconnected. Now I have a 600 dollar bill. Even though I've made payment arrangement. They continue to try to collect the whole bill. I've had to turn the card off because I get hit with overdraft fees's every time they try to run the card. I'll be seeking an attorney and sending them 1.00 a month from now on. Don't do business with these crooks. No wonder their review scores are so low.

Let me tell you beware! We have been with this company and all the changes from Cox, Suddenlink, Altice and Optimum. That's over 20 years. I disputed a unauthorized charge. Their system automatically enrolled me auto pay! I opted out of auto pay last year after my account was hacked and my payments were sent to someone else account. I call in my account payment manually to prevent they taking it out automatically. This month I paid like I always do, but on the 4-17 -25 they deducted and additional 286. Auto pay! Since I paid before the bill came I didn't notice that the bill had a check ✅ mark in auto pay, created by optimum, not by me. I don't send in a paper bill.

They don’t even deserve 1 start. Complete scam fraudulent company. My bill was $40 it went up to $70. I called & said I could not afford that & to cancel my service if there were no other options. I had a medical emergency & was out of state at that time. I took my account off autopay as I could never afford to pay that much. This month I get another bill for $70 stating I have a past due balance of $140. I was on the phone for over 2 hrs & told it was mistake I should have never been charged $70, I would receive credits for the balance etc…. I said I couldn’t afford to pay $55 & they said not to worry my next bill would not exceed $40 as they had a new promotion available. I was told to wait 24hrs for all the changes to update in the system. My bill was due yesterday. Today I was notified by my bank $125 was auto drafted from my account by Optimum.

Hello, I had gotten Optimum about 2 years ago and had it in my dorms for months until I moved out and during the install process, it was good and it worked very well but once I decided to move I put my account on the 10$ monthly pause and my account got charged for 2 months roughly 124$ and so I was waiting for them to pay me back. And decided to cancel my account shortly after getting charged that much. This was back in March of 2024 and fast forward a couple months, I end up getting deployed and keep getting these spam calls of I owe money to Optimum, they said about 130$ and I was furious because they owe me money, not I owe them. I never turned in my router which is my fault but every single day I’d get calls during my sleep schedule and once I’d fully wake up, I’d try to return the call but it never got picked up. And this went on for about 6 months.

Optimum is the worse WiFi and Cable TV service. The service goes out just about every other night. And just when you get to the good part of a movie it goes out. It’s very expensive. I’m exploring my options for WiFi and Cable TV service. And when you upgrade the service you can no longer record your movies/shows.

They kept increasing my bill claiming I signed up for HBO when I did not sign up for HBO. Be careful. They will scam you. Had to keep calling every month for them to "remove HBO" and them telling me I signed up for it. BEWARE!!!

Had the services under Suddenlink but they were bought by Optimum. Service was okay, spotty during storms, price kept going up. Called to cancel. They did their dealing. I stayed another year with intermittent service. (Drop to house is old. No tech would ever replace the drop). Well come to current day a new internet provider ran fiber so I switched. Set on the phone for over a hour and a half with optimum trying to cancel my services during the whole time I'm talking to a rep over seas that you can barely understand since the call center they work in is crowded. For the whole time she kept trying to push deals and discounts. I told her several times I do not want deals. I have already switch to another provider. They wasted over a hour and a half of my time till I finally got my services disconnected.

I was completely satisfied with service and service technicians. When I wanted to cancel after over 10 years, this was very difficult. I paid my final bill over the phone, in order to cancel this was required. I have since been turned into a collection agency for not paying the final bill (?) and not returning the equipment, which I did. In fact, a technician came to the house to get it, which was very courteous. They are saying I owe 156.00 even though they said on the phone that I had no balance. I was made to feel "bad" for ending my service, I had to repeat that I did not want service repeatedly, even on a recorded line. If you go with this company, you will need to stand your ground, keep a recording of cost as it will repeatedly increase, and close account in writing to avoid the process of the CS agent!

Let me start by saying I'm 73 years old. I'm retired and was a small business owner for 21 years. I have never in my lifetime dealt with a more incompetent company than Optimum. If I hadn't moved from the NYC area to Nassau County I would still be with the cable company for the NYC area. I have more issues with billing, year after year and what's funny about all this is their mistakes are ALWAYS in their favor. If you decide to do business with this company be ready to get your blood pressure up.

The worst internet service in history..I work from home and the internet constantly goes in and out..I am currently without internet service and the next technician will not be available until the next day..so 24 hours without internet service but they continue to increase your bill…I hate this company.

Horrible. Horrible. Horrible customer service. I inquired why my rate increased and no one cared. Okay cool. So I switched to Sparklight with a $25 a month for 12 month on their fiber. Well I called a wanted to cancel. The first guy went and asked questions. "Why this? Do you want this," etc. "No I just want to cancel." He went on about other plans. Then he said, "Okay I will transfer you to the cancelation specialist." Oh lord... she was Horrible. I wasn't able to record what bad things she said but did the ending and she wasn't pleasant. She said she couldn't transfer me. Why don't I want to stay all casually with a lot of attitude because she held the power of my cancelation or me calling back and waiting forever again.

At least once a year, I contact this awful company's Retention Dept. to ask why the yearly rate I'm promised continues to rise 10 or 12 dollars every few months. That's not what I agreed to. I've spent countless hours on the phone, being bounced from one lying representative to another. And that includes the "Retention" Dept. I've been told "promotions expired" or "somebody made a mistake". Seriously? I was previously told the revised rate to keep me as a customer was good for one year.

First and foremost I want to thank Justin, customer service division in NY area! You are the best customer service agent, I had came across with. Very polite and went above and beyond what I expect to be a regular customer service phone call. I could not tell you how much I appreciate your help. 5 stars all the way.

Thank you to Star Linesman Bernard from Optimum. You are an asset to your company. I appreciate your courtesy, kind manners and your concern for your careful work and for the customer. Appreciate it Bernard.

WARNING! DO NOT USE THIS COMPANY! I have been absolutely astounded by the corrupt practices of this company. They go to great lengths to make sure they cover all their bases so they can rip you off and get away with it! They have deceiving ads, pricing and billing. It's almost impossible to reach anyone on the phone who speaks English that is understandable and once they have your billing information you are basically TRAPPED!! I literally had to call my bank and get a new debit card just to keep Optimum from charging me monthly because nobody in customer service would answer my call to CANCEL MY SERVICE! HOW IS THIS LEGAL!!

Optimum runs a scam operation in their claims of service fees and gift card offers and customer service is a joke! I was stuck with Optimum because they are the only service provider in the neighborhood where I purchased a new home. I will be switching providers the moment I have that option.

Been a customer since 2017. My bill increased $41 this month and I'm done. It's a hassle every year trying to keep expenses in order, and when I called to try to get the bill down all they did was try to sell me their mobile service. NO WAY. This is how they show appreciation for being a customer 8 years. Give me a freaking break!!!

Optimum is the worst internet. Constantly buffering and going out without power outages. Getting ahold of someone to talk to is ridiculous. That tells you right there they are having issues. I had internet for 1/2 the month yet I am told no credit is to be issued. What a joke.

We have had Optimum for 3 years May 1st. We use them for our seasonal home. Every year we go on their program where we place our account on hold for 6 months and only supposed to pay $5 a month that’s to hold our equipment. Well every single month we get billed our normal rate of $65.00. I will have to sit on the phone for 2 hrs every month fighting with them to get my money back then they don’t want to refund my money. They just give me a credit… This is the absolute WORST COMPANY EVER!! DO NOT USE THEM.

I’ve had nothing but problems with Optimum over the past 3 weeks. I scheduled two technician appointments and no one showed up either time—not even a courtesy call. I spent hours on the phone getting passed around, only to be given the runaround again and again. It wasn’t until I threatened to cancel that a rep finally admitted they knew what the issue was all along, but it would take nearly a month to fix it. Unbelievable. When I tried to end my service, the customer service rep hung up on me. Before that, they kept offering deals—3 months free, discounts, anything to keep me hanging on—but it was all lies. Just a way to string me along without actually solving the problem. Optimum is a joke. Do yourself a favor and find another provider. This company does not value its customers.

The worst company I have ever dealt with. Let this be the review you trust the most. If you use this company just know I warned you. You can toss $ in wind and get a better experience. Horrible company!

I have been with Optimum for about 10 years and am elderly and on social security. I had a representative from optimum show up at my doorsteps and offered a promotional deal that would of brought down my bill by 80 dollars, I took it and when I got my first bill it was almost the same as my old bill. In calling optimum and speaking with the supervisor he said that promotion was supposed to be for some higher digital system that was not in my area and that he couldn’t do nothing for me. I was disgusted after being a loyal customer and the fact that their representative was the one that came knocking at my door. That is false advertising and should be addressed with their CEO. I am so upset and have to look elsewhere for service. Beware of the deception. That was totally wrong! Upset elderly customer.

Optimum increased my bill with no notification and I never look at my bank account so I didn’t see any increase . When I became aware of it I cancelled my service and they said I can pay $35 for a final payment and return the equipment. They said they would text or email me paid in full. Never received their message then I received another bill. After many calls to straighten it out they then turned me in to collections for $25.68. Tried to pay it in cash at their store but they were hesitant to take the payment and said it wouldn’t stop the collections. I said what do I have to do to resolve this go to court? They told me for saying this to get out of their office!

I have been with Optimum for 3 years and all it has been is a headache. Internet service has been in and out all the time. Optimum has been good about trying to resolve the problem each time by sending out a technician but once the tech arrives they always seem dumbfounded by why they are here. It's like nobody communicated our problem(s). So, after 3 years plus of service we have decided to cut the cord and move to another company.

I am a retired IT professional with over 45 years experience; some in the telephone industry. I was using Milnet before there was an Internet. Optimum employees are ignorant beyond the sheet of paper in front of them and are either incapable of or unable to make decisions. My wife and I are in our 80s and with technical double talk from Optimum we are paying ten times more for the service we want than it should cost. ie. We watch two channels. Those two channels can be set up via streaming for $16/month, but the access is complicated (too complicated for seniors). They can be set up as simple cable channels, but require $160/month worth of set-top boxes and 250+ useless channels we don't need (or want). Some custom channel provisioning would go a long way towards making Optimum viable for seniors.

THIS IS HANDS DOWN THE WORST SERVICE OUT THERE!!!! If I were you and you live outside city limits go with Satellite. Optimum takes over Suddenlink, they should have just kept Suddenlink as the name. They have the audacity to attempt to charge me if a tech finds an issue inside the house when the cable was ran by THEM in the house. Then they have me waiting a week for them to come out and is not guaranteed. They will then call you several times saying they can fix an outage on their end and troubleshoot the exact same thing you did with not 1 not 2 but 3 different techs so they don't have to send someone out. If I could take it back I would have just gone with Satellite less Tx/Rx receiving but would beat the headache this company would give. I CAN'T WAIT TO GET RID OF THEM. If you don't believe me please please please do your research. They used to be called Suddenlink.

If I could give Optimum zero stars, I would. I was lured in by their signup bonus, and from that moment on, it’s been nothing but disappointment. The installation was the worst I’ve ever experienced. The technician left the plug literally hanging out of the wall. To make matters worse, they ran a random wire across the top of our garage, connected to absolutely nothing. When I called to have it removed, they said I’d have to pay them to take care of their mess. After over a year of spotty, unreliable internet service, we finally switched to a fiber provider. I called to cancel and believed I had done so. I thought I was simply keeping the equipment for six months in case we returned, not continuing to be billed for a suspended service. But Optimum didn’t actually cancel my account, they just paused it without telling me. I only found out when I got past-due notices for a service I wasn’t even using.

When it's going it's great, but when a cable or internet line outside outside is down it takes forever for someone to come out and repair it. The local city water, and light company say that they don't take care of their lines. They really need to work on that.

Well I would like to share my experience with Optimum. Please do not use them if they lure you in with prepaid cards. We signed up with them and was told that we would receive a $300 prepaid card after 90 days, as long as we kept the service and payments current. We set up the account for auto pay so as too not miss a payment. After the first month, they contact us for a missed payment. When I asked them how we could have missed a payment when it is on auto pay? They came back with some kind of story that it was canceled but then turned right back on, but after the first payment due date.

Totally unreliable service and unscrupulous billing. Customer service is horrible and reps are dishonest. I have phone recordings assuring me of no additional charges for unsolicited products/services only to be billed the following month and monthly thereafter.

If I could give it no stars I would. Worst Internet provider. Horrible customer service. No communication skills whatsoever. Don’t let you know that your bill is coming up, just when it’s past due but it’s too late to try to pay it because they turn your WiFi off. The app doesn’t work or is always down for maintenance. Don’t help you resolve none of your issues or problems. They close the chatbox in the middle of me texting my issue. I was charge 60$/month then all of a sudden my bill went up to 72$. Then 210$. Paying 200 dollars for WiFi is Ludacris. If you see Optimum run the other way.

Our business has coax business internet with these jokers. They have zero historical signal data to see what might be causing your intermittent internet outages. "Oh we can access the modem so the problem is on your end" is their only pathetic refrain. Modem signal dropouts can and will cause a loss of IP connection, even if the modem doesn't drop. Intermittent line errors will also do the same, and cause CRC errors to increment across the circuit, causing loss of connectivity. Ethernet framing errors can also cause issues. These jokers can't check for any of that, but they'll gladly blame your VPN or your switches for your terrible service. BEWARE!!!

Absolutely the worst company ever - Every 3 months they raise my bill. I call in. They waste my time verifying my account and sending me all over the place then disconnecting me and I call back then speak to the cancellation dept then they adjust doing their best etc, etc then it goes back to the regular price with them giving a promotion again and again and again - This is extortion, fraud and other monopoly practices - The service provider - I would like a class action suit with all customers who are experiencing changing rates every 3 months - The rep actually says that you have to call back every 3 months to keep my discount - which is the rate I agreed to.

Zero stars. Incompetent company! I constantly have issues and they play games then charge way more than what’s quoted. Then consistently raise prices without informing. All for terrible service all around. It’s disgusting they are the only company available to some areas.

Optimum promised faster, less expensive wifi service with an "upgrade" to my wifi. They needed to set an appointment to enter the house to perform the upgrade. The technician called and began the process. He had to climb a ladder outside my home. He fell off the ladder and there was no one else to help him. I thought I should call 911, but he said he was alright. It took about 2 hours and he left.

I just called in to see if my service would be pro-rated for the partial month since I had just paid on April 1 for the month. (Today is the 2nd). I was told yes, they would prorate until April 17. She switched me to customer retention who then told me that was not true. They do not prorate. I paid the full month yesterday and they do not have any grace on that. Wow. First off, they need to train their people. Second, they are not interested in working with customers.

If I could give 0 stars I would. I was with them for over 3 years. I called to cancel my account and get my transfer pin. They upsold me some things to potentially add my daughter and husband to my account but it ultimately did not work for my family and I asked for my account to be canceled and to be given my transfer pin. They gave me my transfer pin and transferred in my daughter and husband's number and charged me for service the next month that we were not using as I never knew they had done this. Mind you, my husband's phone has been inactive and my daughter continues to be with Cricket.

Would never use again, was told I could transfer service seamlessly to another location. Took me 1.5 hours on the phone to transfer service, which they don't offer service at that specific address. They are charging me an additional month because when I initially called 3 weeks about the transfer, they said it wouldn't be a problem moving service. I tried to call the Dennis Mathew, CEO with no call back. I have drafted a letter about this situation, we will see if it gets resolved.

I have been with this company for 13 years. TV & internet. After month of no internet service I tried to cancel the service over the phone. Impossible to do so. Finally dumped their equipment at Terrell office in Texas. Even then, I could not cancel. Had to call another #. Which I did and this time I told them that I am out of the country for 2 years to get them to cancel. You actually have to lie to get them to cancel and even then their retention dept. tries to sell you something.

No show appointment now it's been 3 times for Internet. No one show up. Was told money would be put back on my card March 24. Not been done yet. So don't give them money upfront. Have had them hang up on me three times when I ask to speak to a supervisor or ask about my money. So far they hang up. One nice lady I talked to today said 7 days to return money back then I got a email that they were coming to put it in. So I called tonight. Ask about it. Was told it could take between 30 45 days. Out of 6 people I have talked to one could speak English. The rest just barely could speak English. Don't do any business with this cable company. I got T-Mobile Internet in less than a hour. So save yourself a headache. Don't deal with this company. Get yourself t mobile Internet and save time. Don't deal with this no speaking English dummies.

We were shut off repeatedly, scammed, lied to about bills saying we owe $1,000, $900, $190, $331, we signed up for $55 a month, then tell us we were scammed, they never got our payments, the bank took our money out. It's been stressful, it's been frustrating, annoying trying to explain that you do not owe them money every week, definitely do not use these guys, piss poor company.

Hi, I am sorry to write a review, generally I won't write. But with my experience, I doesn't want others to face this situation. I took a Optimum internet as the representative came and told to try for one month (1000kB) FIBER and the FIRST MONTH IS FREE (Installation and all is Zero dollars) But the speed I received is only 300. When I asked they told me it is your house problem as my house is a New constructed house.

I would have given 0 stars if it was an option. 30 year customer for internet and cable. Just fired them in February. Not because of cable or internet service issues but because they rip you off on your monthly bill. Absolutely criminal. When you call in to complain about your bill, they will get a retention person on the line with you and find a way to lower your bill by $30 or $40 a month. You feel like you have won but then every 12 months from that credit, they raise your bill. I went from $278 a month to $378 a month over a two year period and it was slated to go to $460 a month this May. When I canceled they said my final bill would be pro rated. Just got my refund. $73. I switched to FIOS. $278 a month for everything I had plus more. Price locked in for 5 years.

Worst company! I called Optimum today. My internet is down, they can’t get anyone to look at it for days and I received 5 calls saying they are following up on my service and if I sign up for fiber I’ll never have this issue again. Absolute worst customer service.

Optimum fiber optics goes back in time. My tv and internet were better 10 years ago. The tv goes in and out often. I lose the channel I'm watching. The remote is the worst. Doesn't have a back button for previous channel to name one feature missing. The tv is the worst. If you have time go with Xfinity instead of Optimum. Their tv is reliable and internet speed the best.

I cannot believe this company is able to stay in business with the Customer Service they provide. My first issue was attempting to disconnect TV services and install Data services. I was informed they could not process both at the same time. So they keyed an order to add Data and told me to call back to disconnect TV. I complied with their process but was unhappy to do so. Next, I was billed $220 for one occurrence of Data (1G speed). When I saw this on the bill, I immediately called in to request my billing be adjusted and to be refunded. They said they could not do that. I needed to pay the bill that was wrong and then I would be issued credits to resolve the overcharges. I said not happening and requested a disconnect and my money back and a refund. They are refusing to do this as well. I have reported as this to the FCC. I hope the FCC destroys them.

Optimum has the worst customer service of any phone provider. They were supposed to send three SIM cards for me and my family, but only sent two. They didn't send an email or make any attempt to notify us that the third SIM card wouldn't be sent. I called customer service and spoke with three different representatives from Pakistan, all of whom were rude and unhelpful. They assured me they would send the missing SIM card, but it never arrived.

Don't even call to get information on pricing. Customer service is the worst. Wait times are minimum 30 mins. Also they will charge you and send you a bill for unused service. Email and a phone call for demand of payment when the service was canceled within 2 days and box was returned unopened within 2 days. I would not ever use them even if they provided free service.

Optimum internet is constantly going out. You have two options, text or tall to someone in India. Ask for a US based person and they get confrontational and rude. As soon as possible I will be going to an internet provider with US based support and better internet.

Many issues with my account. 1st my name isn't spelled right. 2nd ever since I moved in haven't had true access to my account cause they made me start another account and couldn't merge the 2 together so I can never see my bill always have to base it off the text. 3rd my cell phone part was cancelled 2 months prior to getting it but still seemed to pay for it all year. 4th can't pay internet bill cause it wants me to pay my cell phone bill 1st and I refuse to pay for something I never used. 5th every person I've talked to I can't understand enough to not start to get angry and I am super patient but trying not to get disrespectful.

Updated on 03/28/2025: This morning, 3/28, I received a phone call from an Optimum representative demanding payment of my “outstanding bill” for service beyond my cancellation and return of all equipment. I explained I did not owe Optimum anything and hung up.

I originally had Suddenlink but Optimum bought them out. For the past two years the outages have become more frequent. The last few months our Internet has been out for several long hours EVERYDAY and my payment increased from $89 to $103 a month for internet I don’t even get to use. I applied to a different provider this morning. I am so DONE with this company.

I have been a customer of Optimum for almost forty years and today may be the end of it. The bills have constantly risen over that amount of time. I have cut down to only internet and switched to fiberoptic. My first bill was the previous 253 and when I spoke with a rep I was told to only pay 153 and that going forward I would have a credit of over 200 just to find out my credit was applied to the 100 I was told not to pay. The new rep was rude and ended our chat mid conversation after sending me the bill I just received.

What a heartless company. They charged my mother's account $20 for a returned payment. This occurred because, when my mother passed away, the bank is required by law to close the account and freeze it. I called to try to get them to waive the fee due to the circumstances but they said they couldn't because the service was terminated.

SCAM!!! Be very aware that Optimum will offer the world with their up-to-date latest equipment and speed and then just like that you don't have internet for 3 months and then no-one can service you because all of a sudden your area is considered "suppressed" and technicians don't come out to suppressed areas. I'm a mom of 2 kids, a business owner and my husband is a VP. Internet is required in our household. We've called for 3 months and was told to reset our modem and there's nothing they can do. The internet goes out and you are left with a sign on your TV stated, "No internet connection."

Optimum loves to scam their customers. They quoted me $50/month for internet, and then I received a bill for $135 for the month. When I called to adjust my bill, they said that $50/month did not exist and offered to give me a 3 month promotion, but after those 3 months, the price would go back up. Paying what you were quoted is a constant battle with Optimum.

If you get a mobile service with them you are FORCE to have auto payment and they don’t let you remove it because they don’t send bills through the mail or allow checks or gift cards as payments. I got a pay-off promotion from Verizon where I received a new phone and they pay off my old phone and Optimum won’t allow gift card payments and they literally kept my credit card on file even by me telling them I do not authorize that. Should be illegal to charge a card when you are not authorizing it. Horrible service.

I signed up for internet service via their website. It included a 12 month promotion where the price would be discounted from $70/month to $40/month. My first bill showed the cost as $70/month. I checked the website and the promotion still existed. It remains their main promotion on their main signup page. I spoke with an Optimum rep through the Chat service, and they said they could not help me. They gave me a phone number to call. The first person I spoke to over the phone could not help me (billing department). The second person I spoke to over the phone could not help me (sales department). The third person (retention department) refused to offer me the promotion.

Just go to your local store if you can help it. The people on the phone are rude and extremely unhelpful! One person will tell you one thing and another person tells you something completely different. In the end the customer is a liar and they just want to take more money.

I would never use Optimum again. Had to call 3 times to cancel service, was told customers pay a month in advance to then be told I still had to pay for a month of service I DID NOT HAVE! The equipment was returned and they basically tried to force me to stay with them. They couldn’t even provide a confirmation number for the disconnection. Let’s not forget the service is no good in an apartment, had to have WiFi extender to get internet in the next room. 2 weeks of techs at my home to fix the issue. Save yourself the hassle and go somewhere else.

The service they provide is adequate. Contacting them, especially to disconnect, is a nightmare. All calls are routed overseas. Even if you are sure you want to discontinue their service, you have to endure countless questions and offers, almost like you would at a timeshare event. You cannot disconnect by going into their office either. I have called them every day for the last four days and my service is still not disconnected. I fear they are keeping me connected just long enough to charge me for another month! They deny this, but we shall see.

I had been with Cablevision for over 40 yrs. But after becoming disabled I decided to just purchase wifi after buying a smart tv. I had this service for over 7 years. But because I was moving I called and canceled my service. My wifi service started at $50 dollars but had raised to $75. I wasn't able to bring the boxes back as planned. I told them I was leaving October 31 of 2023. I called November of 2023 to tell them I would return boxes as soon as I could find some that I could trust to take them, I moved to South Jersey and they are didn't have cablevision.

If I could give negative stars I would. Not only does this company provide subpar service with outdated materials, you never get what you pay for (internet) and outages are a regular occurrence. They take advantage and bully elderly customers and continually raise your bill every single year. I am a customer in rural NJ, I pay for 1 gigabyte and NEVER get that speed. They have been nothing short of incompetent when it comes to fixes. When a technician came to look reeking of weed, he barely spoke to us and basically shrugged and left.

Bait and switch, slum lords of the internet,.. Throw out numbers ridiculously high, when questioned they basically stone wall…unless you try to cancel and then miraculously there’s a new promotion for a year…The worst used car salesman mentality… Now the people working the physical offices are super nice and helpful, but you have to deal with the online folks… No integrity at all…Thankful Verizon is now available, 20 years of aggravation….

I wanted to cancel middle of the bill cycle but they made me pay for the whole month. It is disappointing as I expected to be only charged for days I used their service. This is underhanded of the company and bad for business.

I would rather pay any service provider in blood than to ever do business with this company again!!!! According to an agent that I spoke with in February 2025 my phone service was to be ported from AT&T. It never happened! Instead I have a $500 cellphone bill!!!! The customer service agents are horrible and their English is limited. The only thing they say is I'm so sorry! When you ask to speak to a supervisor they will hang up on you. I was on the phone all day 3/14/25! My phone number is still not working!! After I was told all I have to do is power the phone off and back on! The phone is not registered on a network and it is 3/17/25! I was advised by the 5th agent that due to a month's inconvenience I would get a phone for free (a16), the only thing I had to do was provide ticket number. Top notch the agent lieddd! I would only need to drive to the store.

I have been with this company over four years and they are the worst customer service team I have ever seen again. Yet again there's a problem with my account. I made a payment on March 1, posted it to my check-in and was removed on March 3 and they are telling me they have no record of the payment. The agent wants to argue me down and go over my history of me being late the past six months constantly, which I already knew that I just make my payment when my paycheck comes unfortunately, a lot of us live check to check, but the issue is yet. This is third time I have had a problem with them taking payments from my account.

Beware! I have been a customer for decades. 20 years of horrible unreliable service and increased pricing. Today's outage was my last straw so I called to cancel services. They refused to cancel services unless I pay the bill. Really? That is pure extortion! Do NOT use this company, there are better options now.

PLEASE READ ALL! The worst experience ever. Let’s start: I have only the internet service with Optimum, for years, and I being paying the same amount $99.99 for 1 G. However last November out of nowhere, I got charged extra $20, and I was continued charged $20 extra since November. My husband called and they stated that it was because a phone line (landline). What? How it was added to my account a phone line with out my authorization? My husband immediately asked to cancel the service with Optimum. However the customer service representative, transferred him to another department my husband explained the whole situation this agent named Julian, apologized and told him he will give him a better offer since it was a missed understanding. My husband said “great”, remember we only need internet service.

I turned in my modem to the local store a few days ago. I told them I was cancelling my service. The man there handed me a piece of paper saying I had to call this number. The paper said "retention" and had an 800 number on it. I have spent the last several days attempting to get confirmation that my service has been cancelled with a cancellation receipt sent to my email. They have flatly refused to honor this simple request. Instead, they have engaged in sales pitch after sales pitch desperately trying to get me back as a customer (never happening, not in a million years, not now). My next step is to speak with my lawyer on Monday if I have not received my cancelation receipt by then. This has been the worst customer service experience of my entire life. They haven't just created a former customer, I am now and forever their sworn enemy.

After 5 years of cable/internet service with Optimum, I decided I no longer needed cable services just internet. I called customer service to see how much it would be just for them to provide this service, I also wanted to shop around for other internet service providers and so I specially mentioned to the rep to not schedule a technician to come until I called back. Within an hour or two after this call for whatever reason, Optimum decided to cut off my services and I no longer had internet. This pushed me to the decision of cancelling and going with Verizon instead.

Optimum refuses to honor what their customer service provider confirmed for us before we added cable tv to our already established WiFi service! They upped our bill from $79 to $120 and refuse to work with us on this! We were ASSURED that adding the cable tv for my husband’s grandmother was not a contract and we were told that if she ended up moving within a few months that we could cancel the cable service and return back to our original price for just WiFi with no penalties! It took us ten tries to get ahold of anyone for them to just say that the person we confirmed this with didn’t know what she was talking about.

Updated on 05/16/2025: Screw you, Optimum. After 7 years of arguing with customer service and getting arbitrary, conflicting, and incorrect information, I have had it. Will go with Brightspeed or just use my cell phone. All we have is a landline and wifi. We do not have computers nor do we stream TV or even have cable. My bill amount fluctuates each month. I asked that the landline be disconnected and was told that my bill for wifi only would be $70 a month! More than my current bill for landline and wifi...These people are absolute imbeciles. I am a senior citizen with a very low Social Security income. Cannot afford this service or the aggravation.

NEGATIVE STARS, if I could that’s all I would give. Avoid this corrupt, lying, overpriced company at all costs. The aggravation that my wife and I experienced this week after the decades of being loyal customers could not be summed up in one brief review. We are ending everything there is with this corporation of liars. Come and get your gear, it’s at the curb. Never again will we be in business together. They promised us a package, one we already had with TV coax cable, at an agreed upon price which we clarified four times in our conversation with the salesperson. We were scammed.

Their prices have gone thru the roof and customer service has been awful since Altice took over. So after over 40 years I decided to cancel my service with Optimum and it was a terrible experience. After I had my new service installed, I went to my local Optimum store to return their equipment, modem, TV boxes, etc., and they told me they could not accept the equipment until I phoned them to cancel. Can you imagine? So I call while in store and this call reveals the reason why they want you to call and that's to make a sales pitch! I already had a new service installed and they didn't care, the representative just kept trying to sell. After 15 minutes I finally convinced him I wasn't buying, he connected me with the 2nd person he claims I had to speak with to cancel and another sales pitch 2nd person and another 15 minutes of wasting my time. So sleezy!!!

After using Optimum for 10 years I needed to make a simple cancel all my service. Landline phone, internet, TV service. I talked to Leo. After 1 hour it may be done. Who knows. Really rude and he would not take no for an answer. I will never use or recommend any of their services again. Terrible company!