Optimum Reviews

Salesman offered me to sign up for mobile phone with good deal since it has promotion. He told me just called if promotion ended so I will get new promotion. The account on my husband name who has passed away that time. Little I know it should be the account holder only who allowed to make any change. However the salesman did let some changing on the account that still under my deceased husband name. After for while I decided to switch to better provider. Unfortunately Optimum made a big deal about changing on the account. Can only be done by account holder who passed away already. Optimum keep telling me I have to pay them even I am no longer use the service. I have to close the account first then make any change such as describe. I refuse to do so since the option is go to the store which is so far away from where I live or submit dead certificate along with form.

This is the worst service and customer service I have ever had. Phone doesn’t work, internet at home doesn’t work. 100 percent trash! Raised my bill after month one, and without reason. Equipment charges is what was told to me. HOT TRASH

I’ve spent over an hour on the phone trying to cancel service just to continue being put on hold and asked over and over again why I’m canceling and then being offered discounted service. Even explaining that it’s my fault that the service is always disrupted. I had to hang up due to obligations the first 30 minutes. I’ve removed my automatic payments and all financial data from my account. Worst case is you don’t disconnect me and you don’t get paid. It’s ridiculous that after 3 years of price increases you offer me service at 1/3 the rate I’ve been paying.

They continually increase the rates with no notice and when I called them to cancel for my move they refused to prorate the billing cycle and insisted that I would have to pay the full month. Many frequent outages and throttling, inconsistent service levels.

I have been actively trying to cancel Optimum mobile for 3 months. The first month they sent me to a department where they bribed me to stay making ridiculous offers. They made excuses as why they couldn't cancel service and billed me another month. I called in again and said I now have to pay that month I was trying to cancel because service wasn't canceled when I tried to cancel. I told them I refuse to pay a month of service I didn't want. I got billed again. I called in and they told me they will continue to bill me every month until the balance of the 2 months are paid as well as every month I don't pay. How am I supposed to cancel service without getting robbed more money.

Optimum tried upgrading me from 1 gig to 5 gig. 10 days later no internet. 7 field techs to my house and 10 plus over the phone tech support. Every time you call it's a different country except united states. They have no clue. It's a revolving circle. Now I've been trying to cancel service and keep getting disconnected or transferred and disconnected again. But when I call and say new or upgrade service call goes through in minutes. Save your time and headache. Pay a little more for fios.

Trying to cancel my service and they do a 20 Min exit questionnaire. They don't let you bypass the exit questions and this is after sitting on hold for 55 minutes to talk to a person. So you are stuck waiting in order to cancel out from their services. Also as soon as I inquired on pricing last Friday my internet "magically" was slower than ever at 1Gig.

I was paying over $350/ month for my cable, Internet, and house phone. I decided to leave completely, and was convinced to stay at least with my Internet and home phone. The customer service rep kept me on the phone for over an hour. I was promised to pay $85 per month for the next two years for Internet and home phone. Here we are, four months later, and an additional $10 was added to my bill.

They provide internet to everyone on my street, via the cables they dug into my garden. Then, make sure to spray and kill my plants as well. They offer their high speed internet to everyone except me, horrible company. The equivalent of bullies power tripping. Go bury your power lines on the people you provide internet to. So annoying.

I called on August 11 to make a final payment and cancel my bill. I was told I had to be transferred to a different department to get that done. After remaining on hold for 30 minutes, the number disconnected. They asked for my callback number to ensure they would call me back, which they never have done. So I called back a week later to make sure that it had been canceled. They said that since I was not able to reach the disconnection department due to their disconnection, they had to continue my service for another month. Even though this was only seven days later. So again, I called to cancel this they documented the fact that I did call to cancel, but since conveniently I couldn’t reach their disconnection department they want to bill me for another month. Worst customer service as usual, but it’s not surprising by the hundreds of reviews on here that are horrible.

I signed up for Optimum Internet hoping for a fast and stable connection, but it’s been disappointing. The service drops many times a day, speeds are far below what I pay for, and customer support is unhelpful. Bills keep rising with hidden fees, and canceling is a hassle. Overall — unreliable service, poor support, and not worth the price.

I just signed up with Optimum a few days ago just to have wifi, mainly to for my phone, which my service was thru a government program, which offered free service, so I was good not having a phone bill to have to worry about every month. The problem i was having was running out of my high speed Internet every month and my phone gearing down to a snails pace. So I got an advertisement in the mail from Optimum, which was offering a discount on first time hook ups, so I had just basic medium speed wifi (300 Mbps) unlimited installed and everything seemed to be good and within my budget.

The most absurd situation -- after waiting for over 3 hours this morning (and cancelling plans) for an 8-11 am technician to service my cable box and router (and several other issues that I wanted to discuss with them), Optimum customer service sends someone who could not speak any English. Just Spanish. Only Spanish. This is a business, where even when you call technical support -- although it can be challenging to understand what they are saying, and clearly you can tell they speak another language -- they can at least communicate with you in English. This tech that came was late, appeared cordial, came with all his equipment, probably is a decent person and a hard worker, but you're not delivering me an Uber eats dropoff meal or just delivering something to me!

My mother-in-law passed away recently and she had tried to disconnect tv and internet services with Optimum since March 2025. Due to the language barrier from their customer service, they only canceled the internet services, and continued to draft from her account until her passing late September. Her family found out about the ongoing draft payments in early September and have finally been able to disconnect the services. Though, Optimum, knowing the circumstances, will still charge one last draft for October.

Optimum should change its name to Bait and Switch. They offer amazing yearly promotions. Except their idea of a year is a few months. After waiting 1 1/2 hours for a call back, the agent informed me that the new charges were factored in to cover operating costs. i.e. executive’s multi-million dollar bonuses.

Other than the guy who installed the equipment - who was great, it's been a horrible experience. Terrible customer service, but then again they outsource, which stinks when you want to talk to someone you can understand. I also keep getting scam calls and texts from people claiming to be Optimum but they're not. I'm not sure what they can do about this, but it's happened to three of my family members, including myself. Makes me worried that our information is not being kept private by this company. Switching to a new service provider at the end of the month.

DO NOT!!!! Get Optimum. Do not CALL Optimum. Worst co I've ever dealt with in my life. I'm stuck with the tv service because tv co's hold a monopoly in each area. But when I tried to cancel a mobile account order, no one would do it. I spoke to multiple people, over multiple days, for hours, they try to negotiate price, etc. I was screaming on the top of my lungs just now (my throat hurts) saying "just cancel my order". And he just continues to speak as if I'm not screaming and continues to try to negotiate. I have A LOT of medical problems and should not be screaming or sooooo stressed out just to try and cancel and order.

Very bed internet services. Last time when I had a word with Optimum they offered me $45 monthly plan for fiber. Where they mentioned that fiber equipment is free. They charged nothing for modem for two months and now after two months it's showing $60. When I contact them they are saying now it's $10 for modem. If I enroll for checking account auto pay I'll get $10 discount. All the time they are trying to cheat the customer. When I shifted to Fiber they said it's free, now to charge for modem it's not right.

The phone lines took ~1 hour before I could speak to anyone. Sometimes it would disconnect and you are out of luck.. I finally got a callback and to find out they won't cancel it until the end of the month! So much for "Cancel Anytime".... I was fine with paying the prorated amount, but they "cannot do prorates because their system won't let them". They informed me this is like a subscription, however, if it was a subscription, I should not be billed at the end of the month, because subscriptions renew the month instead of being active without payment.

If you are living in Newark NJ and in the zip code of 07012, Please stay away from Optimum. They are the worst for an ISP. Constantly increasing my bill, telling me I was on promotion plan. Internet speed was reduced from 1GB to 300MB without being told, after I complained that my bill went up 33%. To help me they gave me a $45 credit but reduced my speed in the backend. So disconnected the service, they continue to bill me for service that was not rendered for the month, on top, remembered that $45 credit, they bill me for that as well. I can't wait for this company to go out of business.

I had Optimum and went to another server called Optimum to cancel on 9/4/25. The new server was in and working. They told me I had to wait until 9/15/25 to cancel. What an B.S. this was. They took my money out on 8/30/25. They told me the billing date was 9/15/25. I would have to wait until then. After 1 hr on the phone arguing with the representative they didn’t want me to get a refund. The next day took all my equipment to an Optimum store. Cancel with no problem and told me that I would get a refund. What a bunch of Bull Shi? I got from the representative. So be careful when canceling with Optimum.

To begin, the service was pretty reliable for the year that I had them. Having said that, their customer service stinks. I had a poor experience with them at install and never did get their TV service to work and turned in the cable boxes and reduced service to just internet. Then today, when I went to disconnect from their service because I finally have better options available in my neighborhood, they re-enforced my disdain for their customer service. Their reps (yes reps plural) did not listen to me at the beginning of the calls that I was not interested in anything they were selling to keep me on as a customer and that I had already turned my modem in to their store front, so I couldn't use their internet anymore anyway. They continuously throughout the call kept trying to sell me on keeping Optimum.

This is the worst company in the world. Alex the supervisor, Eli have had nothing but messed up customer service, fraudulent stealing my money and harassment. This company should be shut down immediately, this is an embarrassment to the American Way of life.

If I could give them 0 I would. There is a outages every week. Most weeks twice. Customer service is nightmare they are all non English script reading robots. Run do not walk away if they come asking for about their service. It is horrible!

Optimum Mobile service is the worst! They have no idea how to fix your issue and they are very rude. I don’t recommend using any service that they offer. Also they give you half truths. I am so disappointed and mad with this company and their management team.

Worst customer service, when in a financial strain they won't help with payment plans or extensions. They will not work with you. I’m thinking about going a different route, somewhere the customer service is actually helpful and will work with you on your bill.

Optimum has to be the worst internet company ever. Bill was one thing then they added fees, couldn’t tell me why or what it was for. Customer service is rude. They just don’t care. Not to mention the service is horrible. I would never recommend them to anyone.

If I can call FRUSTRATION with another name, it will be OPTIMUM. How is it possible that they were charging me for a phone THAT I CANCELED 4 years ago, and they refused to give me a credit? They have a history that I NEVER DID ANY PHONE CALLS, and still refuse to give me a credit. Not only that, they change the box for the internet, and they start CHARGING me for the box without letting me know. The worst nightmare is that I CAN'T CHANGE to another company, because they're the ONLY ONE that works in my area.

I had been a customer of Optimum since 2002, except for a few years during Covid. Recently, they raised the price of internet service from $50 to $70 a 40% increase. They don't care about keeping customers: they entice a new subscriber by offering a low charge for services, then once they got you, you find one day the "promotional rate" has ended. Then they gouge you. They assume you will just take the increase. If you cancel, then they will offer what you should have been paying all along. It's a cynical ploy to to treat their customers like suckers. Their business model is to draw new customers at low rates and let the old customers subsidize those low rates with high increases. Zero loyalty from Optimum. Solution: give them zero of your dollars, until they make permanent rates.

Optimum has a monopoly on TV. After being conned to get fiber and how they will give you this great deal you think. And a few months later it's all over and raise your price and take the channels away. Then you sit on the phone for over 2 hours to talk to somebody who's doesn't understand ENGLISH and you get nothing. RUN FROM OPTIMUM. THEY SUCK.

Their 60 day moneyback, guarantee or warranty is worthless. I signed a lease to move into a new apartment on August 4, 2025. I moved in on the 5. I had a technician from Optimum show up on the sixth because they had mailed me a box to install myself and there was no wiring so they had to come out and fix that problem. I paid on August 1 to have the installation done which was $45 my first month’s Internet bill.. On October 3 I called to cancel and ask if I could get the 60 day moneyback warranty and they told me, "No. We show your installation was on the Aug 2 so you’re out of your 60 days and you don’t qualified." I can’t have Internet, when I hadn’t even moved into the apartment yet.

Awful in every way. I'm writing this on behalf of my elderly parents, who are so frustrated by their abysmal experiences with Optimum, and unfortunately, are not alone. Optimum takes advantage of the elderly and senior citizens--even those on fixed income--by periodically and surreptitiously inflating their service costs, without any actual changes (or improvements) to said services.

I was not happy with Optimum and transferred to T-Mobile. It took me four days to cancel my account due to the rudest, nastiest people I’ve ever encountered on a phone or at their store. Beware, if you attempt to close your account, these people are trained thugs. You must go through the “cancellation department.” They won’t do what you ask and offer anything to keep you. Also, put you on hold for long periods.

Holy crap. I never had a service so bad in my life!!!! Horrible. They don't answer your phone calls, no one is willing to answer your questions. They just want to get the money and don't care about you!!!!

If you are thinking of Signing up for Optimum, read this first. My attempt to cancel service has been an absolute nightmare that has consumed three days. Billing fraud. I am being charged for service that I Never used (Oct). Returned equipment. Oct 1. I was transferred between departments, customer service, billing, and retention. Estimated time 4 hours. This is not a mistake. It is a deliberate business practice to frustrate into submission. As Oct 3 still not cancelled, using different service now.. Stay Away.. Dennis

We just signed up for a package deal (phone, internet and TV) with Optimum only to discover after signing up that they lied to us about the cost as well as the specifics of their offer. We now have a mess as we've already cancelled with our prior provider. We will be cancelling the Optimum services and looking elsewhere. I am writing this review to warn others about doing business with Optimum. They will say anything to get you to sign up for their services only to later deny what was said. Customer service based out of the Philippines, is a joke. And, you can resolve nothing at local Optimum offices.

Absolutely horrible- Customer service sucks, poor language abilities, deceitful business practices, e.g., bait-and-switch. My experience seems to be the norm. Optimum has always been the skeeviest company I've ever dealt with. How is this company allowed to continue as such? Payola?

There should be a 20-star review. Both techs that came were both knowledgeable and professional. David knows his stuff. And was nothing but professional. I would definitely recommend their service to anyone in doubt. I hope this helps someone wondering, should I or shouldn't I. Supreme customer service. Thanks, Jason and David.

I had Optimum for many years. The cancellation process and billing terms are ridiculous, almost crooked and criminal. I cancelled and returned equipment on 8/14/25 bill date was 8/15/25 and the bill in advance. They charged me until 8/31/25 and said I still had a router for $80, on 8/15/25 I spoke with an agent named Mercy who did track the router so that was taken off and she stated I would get a refund for the partial month. What other company can get away with charging for no equipment to use the service. I have seen other complaints that this is against the FCC. It is definitely a scam. I had several other interactions with agents and they were all rude and did not listen. I was told I was put in collections, so I did pay the $310.90 and will continue to fight for my partial payment refund. I will reach out to Channel 4 Better Get Baquero. I hope that this help others from a torturous situation. SHAME ON YOU OPTIMUM!

After decades of problems with Optimum, I am now making arrangements to cut the cable. Their customer service is the worst. They repeatedly make promises to fix the problems and never follow through. I have sat in my home for 4+ hours waiting for techs and no one shows and no one calls. I am paying for services that they fail to provide and when I complain, they make more promises with no follow-through. The reps on the phone absolutely refuse to connect to supervisors and will hang up on you when you insist upon speaking to one. The reps address you rudely, too.

Let me start by saying Optimum is an absolute scam of a company and I’m beyond disgusted! Over the summer my bill went up to $64 for just basic wifi and when I called I was told there were no promotions and nothing they could do to lower it. Today my bill shot up again to $80 and now suddenly I’m being told a “promotion ended.” Which is it? Either they lied then or they’re lying now. The truth is they just keep jacking up prices and making up excuses. On top of that my internet was down for several days this summer because of “area outages” and I was still charged full price with no credit, no apology, nothing.

The worst wifi company ever!!!. I will never get Optimum again. I only had it since it was the only service in the area. Their customer service robot is absolutely garbage. It’s just to wastes customers' time.

Optimum is the worst. Had it in Jersey and switched to Verizon Fios. Was so much happier with Fios. Optimum has old technology, horrible customer service, you can't reorder the channel lineup like YouTube TV and is expensive. I hated it.

I have had Optimum for over 2 years. Service drops a lot. Supposed to be 1g. I signed up with someone else for 5g at the same cost. It took an hour to get optimum to agree to cancel service. And I paid for up through the 7th of October. They will not cancel it until then and will not refund for service I am not using and want their equipment back. They tried everything and argued with me trying to get me to not cancel. I spoke to 3 people. I finally said I am done, told them to cancel and hung up on them.

The customer service does not know what they are doing. I pay every month on time but they are double billing me and threatening to turn off service. They have different account numbers for me. Therefore charging me extra. Every time I call I get a different answer and most you can’t understand because of accents, they also lie to get you to switch plans then one month later charge more. Every month I get a different amount of bill. Driving me crazy.

Absolute trash company. 17 year customer and we had issues with our internet. They sent a contract tech who replaced my service drop and my modem and all this did was make my signal go out completely. We dealt with this over a month. Their equipment issues and they still tried to charge service call fees. Then we tried 3 times for a tech to come out all for them to cancel the appointment by text saying they couldn’t access the area and then tried to charge us miss service call fees. We finally canceled all services and switched to starlink. Honestly a relief knowing I don’t have to deal with subpar service, horrible customer service you can’t understand and a constantly raising bill. Absolutely the worst company I’ve ever dealt with!

Horrible service. Never received the price of $35.00 or the speed. Did a required speed test for work and the employer stated that the internet service was terrible. The offer of a $100 Visa card never received. Very deceptive practices. Cancelled service and was told that I would have to pay an additional month of service. Stay away.

I have filed 10 complaints against Optimum in the last 2 years. These are my current dilemmas with Optimum. The mobile service problems that I reported in my first complaint 2 years ago have returned. The service issues are, I can't call out or have someone call me, dropped calls, automated systems don't recognize when I touch my keypad, 10 second delays in conversations, audio stops working during calls.

They attached a predatory HBO trial to my internet account -- which billed me 16.99 a year after the trial ran its course. I was never expressly made aware of this or notified when it would begin. When I informed optimum, they said they couldn't do anything. They removed the future 16.99 charge only to ADD a brand new $10/month "equipment" charge. I do not have any optimum "equipment" in my household. This feels like a retaliatory charge.

I have been an Optimum customer for 8 years. I decided to cancel my cable service after getting new Roku TVs and only subscribe to streaming services. It literally took me 4 hours to cancel- two days and multiple agents who subjected me to hard sell offers that I was uninterested in. I finally got the service cancelled, turned in my equipment, and four days later received another large bill. When I called in again to question this (after having been told my account balance was -0- when I cancelled and that as long as I turned in my equipment before the end of the billing cycle I would not be charged) I was then told that my account would not be disconnected until the end of the month and I owed the amount reflected in the new bill. So basically, it seems that the disconnection was delayed until after the date that a new bill could be generated, which I then owed when I didn't even have the service or equipment any more. Shady, deceptive business practices...

I am beyond disappointed with this company’s service and professionalism. The level of disregard I have experienced as a paying customer is absolutely unacceptable. First, the internet service itself is unreliable and unusable. My ping regularly spikes into the 2000s, causing constant drops in connection. This has directly impacted my ability to work from home, costing me both time and income. Despite repeated calls and reports, nothing has been resolved.

Optimum is seriously willing to lose a customer over a $14/month Fiber Gateway rental fee. It’s unbelievable, but it tells you everything you need to know about how they operate. Their website claims you can “bring your own equipment to avoid fees.” Total nonsense. I tried using the same exact gateway model from a friend, Optimum refused, calling it a “dirty modem.” Then I was told ownership isn’t allowed for fiber customers, period.

I received a bill forwarded from my old address on 9/22 for an Optimum account I never opened. I have never had Optimum service — I’ve been a Verizon customer for over 10 years. This account was fraudulently opened in my name, with an email and phone number that do not belong to me. When I called Optimum to report this as identity theft, I was met with rude, unhelpful reps who told me I had to go to my old address to retrieve equipment I never ordered or used. They even told me the account couldn’t be closed until October 7th — weeks after I notified them of the fraud.

If I could give less than one star I would!! Their customer service reps take your password, blocks you from your email and scams you! When you call back you are hung up on by rude CUSTOMER SERVICE! It has taken month to get an account resolved and now a total of 3 hours on one call with multiple representatives and my issues are still unfixed. Getting the same rep to call you back is impossible. They don’t give you their ID numbers to leave reviews on. All customer service is outsourced to overseas workers which is very hard to understand and the urgency is not relatable.

Absolutely terrible service and customer service. Slow speeds, constant loss of service and the most aggravating experience. Trying to contact them to report or correct an ongoing outage leads to nothing but being sent in frustrating circles. To add to the frustration, it took me 47 minutes on the phone to cancel service. Avoid avoid avoid at all costs.

I am writing to formally express my deep frustration and disappointment regarding the service I experienced with Optimum yesterday. I contacted your customer support line to request my transfer PIN number, as I decided to switch to another carrier while keeping my phone number. The reason for my switch is that Optimum’s internet service has been consistently unreliable. Whenever I am away from the city center, I face serious connection issues. This has caused me repeated problems, especially with GPS navigation, where the internet frequently cuts out and leaves me stuck on the road without directions.

This is the worst company I have ever had to use customer service for. It’s unfortunate because we tried to give the company a second and third chance. The only time you’re taken seriously is if you attempt to disconnect service. Your concerns are then escalated to a supervisor where they offer lower prices to try to keep you as a customer. Once they persuade you to say with a low price, the technician doesn’t show up on the day they are supposed to. We weren't even informed that the technician was no longer coming, we had to call and ask where he was and were told Optimum had cancelled our appointment today and they can come again in 3 days. On top of horrendous customer service, the outages are no joke.

Trying to get internet and cable TV service at my new house. Talked with an Optimum rep who gave me all the pricing and features. Then she said "let me check to see if any promotions are available for you". She came back on the phone and said the current promotion is $20. more each month! WTF! The supervisor Shamar could not do anything to get me service. This company is unethical and tries to rip off the consumer. I will research satellite dishes!

WORST SERVICE -- DO NOT RECOMMEND. Doesn't even deserve a star! My home and mobile internet bill kept climbing from $75 to $85, then $95, and now $120!!!! Just internet! Customer support: 3/5. I spent an hour on the phone with no real solution. They could have at least lowered it back to $85 after raising it without my full consent or awareness. And honestly, the home internet quality is poor. I'll be switching. Other companies offer the same service at a lower price. DO NOT WASTE YOUR TIME.

Absolutely terrible experience from the start. I recorded every conversation from the start, just like they do. I was going to cancel my internet and got talked into getting phones through them. I was promised $45 a month for 12 months and they was going to lower my internet bill to $50 for 12 months. Mind you, I was paying over $100 for the internet. I agreed and told them I don’t have a cell phone company, they said "No problem, we will give you phones." I agreed. First bill was right, second bill went up. I called and stated that wasn’t what was said and told them I have it recorded and played it back to them. They then tell me that I didn’t transfer my old numbers to them, so the discount don’t apply now.

I had a very disappointing experience. I was pressured to make a payment immediately, even after I explained my work and family obligations. When I could not comply under those strict conditions, I was not given any flexibility or understanding. On top of that, when I attempted to share my experience, my review was removed. This is unprofessional and unfair to customers who deserve honesty and transparency. I would not recommend this business to others.

I cancelled my service back in May. Optimum decided they were not going to do that. Now they say I owe them money. They lied about not raising their rates, they lied about dropping the charge for the router when we returned theirs. Nothing is honest about this company.

In my 70 years of life, Optimum is the worst company I have ever dealt with. Trouble started back in July 2035 when service ended. No luck restoring service online so made an appt for service tech. He never showed. We wasted all day. Made second Appt. He never showed again. Wasted another day. Finally, I just happened to see a service tech in my condo complex, and he agreed to have a look. He was nice but not very knowledgeable. He had no knowledge of the appts. He told me the internet connection couldn't be fixed. So, I called Optimum to cancel service and go with someone else. The first few calls were pointless as they refused to cancel. I finally tried a third time, and they agreed to cancel service at the end of the month. This was 7 August. My service has been out since early July.

I just spend 1 hour on the phone and another hour in a chat with customer service. I was lied to several times. The first rep told me he would give me a $30 credit for customer loyalty and that I could save $85/mo by changing to fiber optics. He then told me he needed to hang up and reboot his computer but would call me back in 15 minutes.

I would give them no stars if I could. Crappiest internet service ever, internet is always going out for who knows how long. Today’s, just from what I was able to witness, I counted 17 outages and that’s just what I counted. I can’t wait to switch!

Hands down the absolute worst company to do business with. The stores offer only handing you a card with a phone number & the phone support is terrible as well. When you go to cancel they give you the runaround & force your account to go into another billing cycle before they will cancel it, this is after you have returned the equipment. They are very deceptive in their practices as well as their service, they charge for 1GB speed internet but it rarely even reaches 50MB. Save yourself a lot of money & grief, do anything but Optimum, you will regret the day you sign up with them.

My service period began on Aug 17...3 days later, on Aug 20: 9:39 AM - I received notice of an outage in my area...My service was working. 10:08 AM - I received notice that repairs were underway...My service was working. 10:53 AM - Received notice that outage was resolved...My service was working. 10:58 AM - My service went out. I called to report my outage. Unable to connect to my modem, they sent a service tech out to troubleshoot. After testing my line, the tech inspected at the distribution box. Someone from Optimum (not this service tech) had installed a "line trap" on my line...Disconnecting my service. Optimum states that they have no record of a disconnect AND the service tech that came out canceled the service call and lied...Reporting that I was not home. I've since canceled my service with them. They charged me $75 for those 3 days of service and $65 for a service call. Horrible company.

Not getting what I'm paying for! I'm paying for 500 MB service and barely getting 300 during a Sunday afternoon football game. What a joke! Thank you. Optimum needs to be investigated! Multiple online reviews suggest the same so this is not an isolated issue versus a systematic overall problem.

Had them for internet for 10 years. Paying 120 dollars a month. Went with a local company for 50 a month for faster service. It took 3 phone calls, 20 plus minutes each to get them to cancel service. Also lied when they said they would waive the 120 dollar final month and still cancel. They still charged us the 120 and said “sorry about the miscommunication,” i.e. lied about what was offered. Also offered more deals instead of canceling.

I wish I could give no stars!!! They were the only service provider in my area for 5 years. If the wind blew too hard, I would lose service… My bill was almost $100 and I rarely received credits for inconsistent service or days lost. Customer service is almost nonexistent and they won’t prorate your bill if you cancel your service in a billing cycle. After new fiber lines have been installed in my neighborhood the service is so much faster for same speed and I already know my new provider has the workforce to handle customer service requests more promptly. I’m only five days into my billing cycle with Optimum so I have to pay for the rest of the month but I’m already using my new service and I’m not looking back! ✌🏻

Had a appointment between 2 PM and 5 PM and they never show up. They keep saying the technician was on his way. Not upgrading with them anymore. Talk with 6 different person and finally the technician call that he was in a different town and to make the a appointment another day.

Starting last Friday I have not had internet service. Looking online shows no outage in my area but when I called I was told that there was intermittent outages in my area and they were working on it no estimate of time. I explained I've had no service. They walked me through a bunch of stuff decided my modem was bad and I drove 40 miles one way and got a new modem. Still no internet. Called again. Was told there was problems in the area but they would not give me any kind of an estimate of repairs. Also I was told it was in a minute and I kept saying I have had no service.

This company increases their rates for no reason whenever they feel like it. If you're lucky enough you might get a "special" for a year but guaranteed your rate will go up. I've dealt with other internet companies and they charge a lesser amount for faster service and it stays the same amount for years! What gives with these guys?

I give 0 Stars. All I wanted to do is cancel the service because the connection is horrible. Always cuts out for about 10 minutes at a time over, and over everyday. THEY WOULD NOT LET ME CANCEL! They keep going in circles to upgrade after I said NO!!! CANCEL!! I DO NOT WANT YOUR PROVIDER AT ALL! He would not let me speak to a manager, or transfer to someone more professional. Me and my mom was yelling, shaking with so much rage. Most unprofessional staff I've ever seen. Dude says his name is Eric, but sounds overseas. What a joke.

Optimum is the worst company you can ever work with! I called in May 2025 to cancel my service. Since I was one day in my billing cycle, I specifically asked the customer service rep if I will be charged for the whole month or only for the day or two we had service. She told me it would only be for the few days and it will be reflected on my bill. I also confirmed with her that the we do not have any equipment, since we were our own router. At the end of the month I was charged for the full month and I called again, spoke to a different customer service rep who said because the bill was already printed and we were on automatic payment we were charged. She said don't worry, call back in a couple weeks and ask for a refund.

They lie about the price. Service is spotty. Hit and miss! Then they continue to up the price once you're signed up. New customers get better deals. LOL. I called and they didn't care if I went elsewhere. So, I am. LOL..Bye bye.

If I could give less than 1 stars, I would. When I had moved, I went through all the correct steps to conclude the service. I was told it had been done and then proceeded to get 2 more bills. I spent about 12 hours, in total, on the phone attempting to get my money back. On top of that, they had tried to charge me for not returning my equipment, which had been returned a significant amount of time prior to the end of service. In the end, I only got half my money back and it took from November to May.

Terrible ISP. Awful customer service. I’ve had connectivity issues for most of the month. The virtual agent wasn’t able to resolve the issue and suggested a technician come out. I was then told it would take several days for that person to come out. Working from home means this issue would cost time and money. They refused to offer a prorated amount, as I refused to pay for days that I wasn’t receiving what I was getting billed for. The agent refused to honor/ignored my request for service cancellation. On top of this, you can expect price bumps unexpectedly. If they’re the only company in your area, they will leverage that against you. If you can, look elsewhere for your ISP.

Optimum reports service interruptions frequently to customers but never includes a credit on a bill unless a customer calls to complain. This is a company that should be subject to class action lawsuit for not automatically providing credits on bills for acknowledged downtime.

God awful!!! I have been dealing with extreme incompetent customer service for way too long. Altice should be ashamed, truly ashamed. I will be going to streaming. Even your technicians have voiced their concerns, and you are not listening. I asked for a credit on my $240 monthly bill and all they could give me is a single $7.00 credit. With all the issues and poor service, I should have a year's credit. Optimum (Altice) is horrendous. Stay far far away from this company.

Terrible service. So far I have been without continuous service for a average of 5-6 hours a day. What's frustrating is that the service will be out for 30 to 40 minutes at a time and you can't get compensated for what you've paid for unless it's out for 3 CONTINUOUS hours. Two days ago it was out for a total of 9+ hours over a 24 hour period. If you use Google Home, it will track the time your wifi was down.

I would never recommend doing business with Optimum. We had their internet service installed and on the same day of the installation the internet went out twice. I called that same day and I was told that my account was not showing up yet to cancel it. Two days later, plus another two phone calls and I think it has been cancelled but I still don't have a cancellation email to confirm that the service is cancelled. It took three phone calls within 48 hours and almost TWO HOURS ON THE PHONE TO CANCEL my service.

Had the service for over 2 years and yes price went up but service was over ok. BUT!! When trying to cancel it took up to over a week!! It was so ridiculous!! Will never use their service again. I feel they were dragging out the cut off so we rolled into another month of billing.

An entire day on chat over the weekend to reduce my bill that was up by $43 for the second time in less than 6 months. Outrageous pricing. Nothing had changed. We got the pricing down. They would not confirm for how long that would last, what channels I would be getting, also agreed to change my phone service on which I told the gentleman on that day I desperately need it a phone asap. Here we are 3 days later, the phone still has not shipped, the check that came out early in the morning was not able to do his job. The fiber optics needed repair that was done to get the first gentleman back, he said I needed to call and have that taken open again.

Optimum service preys on senior citizens. We were offered internet and phone service for $80 a month. Then I got a bill for $80 for cell phone and $84 for Internet. Trying to cancel is a nightmare. Their customer reps transfer you from one dept. to another. We have been waiting for almost 2 hours just to cancel. The rep in Wappinger Falls called Edgardo or Edgarda offered us the cell/internet bundle. We noticed while we were waiting that the majority of customers returning equipment were senior citizens. We started to talk to some of them and they mentioned the same problem we had. They had been offered service combos but were lied. Customer service is horrible. If you call to disconnect they transfer you to 3 or 4 different departments. They transfer you to a retention dept. and on and on and on.

Impossible to get a truthful answer from anyone. HORRIBLE experience was only going to lose 1 customer due to a death, now they are losing at least 2. Find another provider for your own sanity, it will be worth it. Trying to cancel my father's service because he passed away. Tried to get his service cancelled and taken off autopay because his checking account was closed. Was told he was cancelled. Got bill with auto pay still being on acct charged with cancelled check fees and acct was still opened. Over 5 hours of phone calls and 2, 2-hour round trips to return equipment, talking to at least 10 people on the phone, 2 people in the actual office. Everyone has lied. I've had enough from the company. Do yourself a favor, save your sanity and time, find another company to go with. You will not regret it. If I could give Optimum a negative number, I would.

I have to dispute a charge with Optimum for $50.33. I signed on for service @ mid August 2025. I received the equipment in the mail a couple days later. Being totally tech illiterate, I called and cancelled the service and returned equipment to downtown office. A day or so after this I called to get the $50.33 charge removed from my account. I spoke to a male rep who nicely took me off auto pay and told me the $50.33 would be removed from my account. Then just last week of August, another rep called me telling me I still owed the $50.33 and I told her to listen to the earlier recording. She said I could pay the money over the phone but she would immediately refund the charge back toy account. I did so 'cause I did not want to mess up my 800 credit score.

This is the worst service ever!! Constantly freezing, buffering. Can’t watch a series without getting frustrated and shutting it off. I need some other company. How can they be the only company in this area. With the technology today, I should be able to shop around. I fee trapped! Someone help me please!!!!

0 stars if I could. HUGE SCAM. They swindled my elderly father in law into a new mobile plan when he was trying to call for assistance with his cable/internet service. He tried on multiple occasions to cancel mobile plan himself, spending hours on the phone. I then called for him (with him present) & dealt with the most incompetent customer service people I have ever experienced. It took over an hour to simply get a return label to return the new, unopened phone. Once the phone is returned, we then have to call back & spend hours more on the phone, I'm sure, to cancel service. We asked no less than 20x to speak to a supervisor & kept getting the runaround. We are still going to be out $90 dealing with this scam of a company but will be worth it to never have to deal with them again. The cable & internet will be cancelled too as a result. Please do yourself a favor & stay far away from this company.

Optimum has terrible service, terrible customer service. If they don't like what you hear they hang up on you, I have had trouble for numerous years. They don't know how to fix it. They broke my TV. It took me 2 months to get it replaced Badam. I had to go through the Public Service Commission. They keep raising your bill and they don't know how to fix the problem. I would never go with optimum when I find someone else better to go with I will leave them. The problem is there's not all a whole lot of competition in Charleston, west, Virginia. Stay away from Optimum.

From beginning to end, Optimum Internet has been my worst experience ever. To start with, my Sales Rep, Ahmad sent my router to the wrong address, lied to me about my monthly rate. Said because I set it up on Autopay… my monthly Rate would be $60.00. However, it is $65.00 each month. Lies again! Trying to cancel was a nightmare. One Customer Rep stated that my account was current and that I owed nothing… then sent me a bill for an additional $ 65.00. This company is dishonest all across the board. STAY AWAY FROM OPTIMUM SERVICES ALL TOGETHER!!!!

Horrible. I wouldn't even give it 1 star. Two weeks ago we were encouraged to upgrade to optic fibers. Disaster. We have had no internet or phone since and no one seems to be capable to fix it. Three tech have come out, still not fixed. Once the tech gets the wi-fi running, they leave ASAP before it goes down again, leaving it to be the next tech's problem. You can hardly get a customer service rep on the phone and when you do, every rep says something different as though they are looking at a different account each time I call for help. They claim a supervisor will call and no one ever calls. I am beyond frustrated and would NOT recommend their services to anyone. I'd rather pay more to get quality service. This is ridiculous.

I work from home with my daughter. We only have Optimum available to us. My Internet went down and when I called I was told it would be 6 days before someone could even come out. We sent pictures of our cable which looked horrible and was on the ground. Not buried. We were told a cable and would come out 3 days later and no one came.

Prices continue to climb, yet every time you do flip through it seems more channels are suddenly missing with no notice. Recently lost 2 HBO channels, notices saying the channel is no longer airing. 2 premium channels that you pay for gone, no notice, but you can guarantee the bill isn't going to go down. On top of it, they do not offer a cable box that will allow your 4k TV to function properly. No cable airs in 4k, not expecting 4k streaming through it, but hooking it up means you'll have to jump through hoops for the times you want to use HDR and enhanced signals for other devices.

Jesus, I should have came here before ever getting a plan with Optimum Mobile. They do the same reach around baloney to everyone when you try to transfer out after they raise your lifetime price bill unexpectedly. 3 to 4 hours I had to speak to so many people asking same questions not letting me transfer out. Drove me sick and I told them that and they didn't care. Same baloney to try to get me to stay. I felt like I was taking crazy pills literally. 3 to 4 hours. Jesus Christ. Don't join them because you will go mad trying to leave. Just repeating same stuff over and over for hours. I feel crazy.

I got new internet service on August 11th. I received a text stating my bill was due on August 29th. Confused, I called the customer service number and requested to change it to the 15th of September because I can’t pay bills twice in one month. They gave me a reference number and said I would receive an email if it was approved. I didn’t receive one but I got a survey so I took that and explained there was no resolution. About 30 minutes later someone called because of my survey and said my request for a date change was approved. But it would take effect the next month. So now, instead of saving my money and paying it on the 15th of September, I have to pay it on August 29th and September 15th. No one understood what I meant and this was hours of phone calls. So unnecessary and I’ll find a better company.

Worst internet service provider around! It’s great when you have a home office and are constantly having outages. Pay for a gig but don’t get near the up and down speeds. Sub-par. As soon as another option comes up we are switching, currently no AT&T or google fiber.

HORRIBLE to try to get service cancelled. My parents moved out of state in early April. My mom called to cancel service, gave the agent the ok for me to act on their behalf. I tried to cancel service and was told I needed to have the new owners sign up with them. When I refused, they said to call back tomorrow. I called back the next day, was told the same thing... Get the new owner to sign up with us. When I told them I didn't believe it was my place, more or legal for me to do that they told me service has been disconnected & confirmed all equipment had been returned 4 days prior. 5 months later... They are still billing my parents and calling and harassing them for payment.

As we only winter in Arizona I put my account on temporary Seasonal Hold, I am still being billed at full service price even though services are disconnected. They also billed me for unreturned equipment even though at the time I was told that was okay and there would only be a nominal $10 monthly charge for that. I have called customer service multiple times and submitted numerous e-mails to our ResiBulk Representative. If that representative does get me a credit for the month it magically disappears and I get a one-time only charge for the full monthly billing amount bringing me back to the original cost. Have asked for a supervisor on the phone multiple times and have never been connected to one yet. The billing customer support has been an overseas person each time.

The fiber line to my house snapped off the post. I contacted customer service at least 10 times to get a technician with the right equipment to solve the issue. There was no coordination between the person on the phone and their technical department. I constantly received text messages contradicting the conversation I had with their representative. It took 3 days to send a technician with half of the right equipment to reach the post and took him double the amount of time to get fixed as if they would have brought the proper type of truck. If I had a choice, I would stop their service and never hire them again.

The bull Optimum feeds you about discounts & promotion is just that... bull!!! We been optimum for about 13 years both business & residential & every 6 months we're having to call about bill going up too high. Well this last time we went as for as letting them take automatic payments from card. BIG MISTAKE!!! ALL OF SUDDEN THEY PULLED MORE THAN DOUBLE THE BILL WITH NO WARNING!!! Called them & they said promotion was over. We didn't no we were on a promotion! Salesman had told us that was our bill not a promotion!!!! Needless to say we canceled both business & residential accounts. We put up with long enough cuz we didn't want to change carriers but they pushed it too far this time taking advantage of automatic payment.

As a WAN Network Engineer, I troubleshoot complex transport and routing issues daily. Based on my testing and analysis, the problems I’m experiencing with Optimum’s service are not internal to my LAN environment but are originating upstream at the junction/transport terminal. Here are the observed metrics:

Only use them because they’re the only ISP allowed to be used in my area, and boy do they act like it. Constant outages, terrible customer service that don’t answer questions and just give you the runaround while charging at a premium for internet with constant outages. I would happily change to just about any other provider if it were possible. At this rate I might become a Luddite and save the $100/month for something actually useful instead of feeling like I’m paying for their CEO's next boat with it.

I've been a loyal customer with Optimum for over 14 years but my latest experience with internet service issues leaves me speechless with how inefficient the support team is. I've been experiencing intermittent internet service or no service at all for 3 days within a period of 3 weeks. After countless hours on the phone and attempts to fix it remotely, I had 6 technicians come in (some of them I was charged for and had to fight for reimbursement) to work both inside and outside.

The worst cable company. If they didn't have a monopoly in my development I'd never have used them. Horrible service, customer service, pricing. I didn't even want to give one star, but to leave a review I had to.

I have had Optimum for well over 30 years, since they were Cablevision and the only channel was HBO. I’ve stayed with them all these years. I am moving on 8/30 and my new building says they only work with Optimum. They had me call to set up service, which I explained should start on 8/30 as I am still at my old address until then. Last Night, on 8/23 my TV service was disconnected at my current apartment. They couldn’t do anything that night. But I was told they would call me when the “retention department” opened at 10:00 am.

They have doubling up on autopay for last 7 months. Drawing from my bank on another account I wasn’t aware of. Cancelled that account when I caught it. So I thought. 3 days later they drew from my bank again. I’ve called 4-5 times and spent hrs on the phone with them. They continually transfer me over and over. Then I’m on hold 30+ mins before I realize they are going to ignore me and I hang up. I call right back and go through the same process again. Frustrating. If and when I’m able to talk to someone about the other account they avoid trying to figure out why this happening.

I just got off a 1 1/2hr call with Optimum to disconnect the mobile service I tried to disconnect—for months. On hold for long periods in between & can barely understand any of them. They wanted me to explain WHY I was disconnecting, with all their discounts. Too much entanglement. The badgering had me just about lose my mind. Harassing, excessive. Landline part is ok, they are trippin over the mobile. Also can’t understand how they are withdrawing from my online account. ;-(

It is nearly impossible to get anyone on the phone and even once you manage that, all they do is troubleshoot remotely. It's insane. If we had any other choice, we’d have cancelled yesterday. We are done.

I'm disappointed to tears. I called Optimum to discuss the increase to my monthly bill. I was told at the time about a promotion and the bill wouldn't change. The rep also include Optic Fiber. WORST MISTAKE!!!. The picture is horrible!!! Poor signal. I was told in time it will clear up. Three weeks later, the same. Yesterday, I received my bill and it's $50, higher. I called, and the rep could barely speak English. She said there's no record of the previous call and couldn't change my bill.

Optimum cable prices are awful. They have raised my monthly pricing over the course of 2 years 100%. They force you to call each year to argue with them for promotions. My current complaint is 4 months ago I turned in a cable box. I had 4 so I eliminated 1. I took it to an Optimum office and got a receipt. Now 4 months later I am calling them to find out why my bill had not been reduced.

We moved and the area does not offer Optimum. I cancelled my service on 8-19-25, I was told I needed to turn in my router before the 26th. Today I get an email telling me I will be billed for 30 more days because my closing date for my bill is the 18th and I cancelled on the 19th. These people are thieves. Out to screw people out of their money. Oh and I don’t need to turn router until next month before the 23rd. Not line I can use it the next 30 days. Line I said thieves.

This is the worst internet company that I have rented from. The price points are at best on par with their competitors, and at worst, grossly overcharged. But the most significant concern with Optimum is their piss-poor customer service. If you ever have an issue with coverage or billing, prepare to navigate a Kafkaesque labyrinth of sleepy phone representatives, with the personalities of a baked potato from Applebee's and the reasoning capabilities of a beta Chatbot.

This experience was disappointing and annoying. I cancelled the appointment and they still came. I had gone shopping and my son and daughter stayed home. The Optimum workers came and ate peaches off of the tree that I have. My son saw this and called me telling me what happened. I called the workers to tell them that I cancelled the appointment but they continued to knock on the door. We went back and forth 3 times until they decided to stop knocking. They woke up my daughter from her nap and annoyed my son, and they even threw the half eaten peach on our lawn. This infuriated me causing me to have to come back home. I think I am going to switch to Verizon.

I was with Suddenlink, then Optimum bought them out a couple of years ago. Service used to be good, not that it's bad, but every time there is a small rain, the internet goes out. When I call to report an outage, I'm on the phone for over an hour arguing with the person, who speaks horrible English, that it's not my modem, I do not need a service technician to come out. They schedule one anyway for the quickest available time, that is always 2 weeks out. They never need to come out, because, surprise-surprise, it was an outage. I'm honestly fixing to get a new internet service. I can't stand calling and talking to someone who does not speak or understand very English, plus the internet goes out several times a month.

I am highly disappointed and completely disgusted with this company. It would not give us a transfer pin to transfer our service and it kept on trying to hustle us and hustle us and hustle us until we finally gave in after hours of conversation with several different staff members! The store in St. Joseph Missouri, is full of incompetent bottom-of-the-barrel human beings. This is the worst company on the market. My wife has been without a phone for more than a week. Our business has been affected financially and you think that this is the end. No, now we’re following a lawsuit. I would run as fast as I can, and I will tell anybody that I know that these people are straight criminals, and the whole entire company must be full of CEOs from the gutter.

This was the worst experience that I have with any company that, I have dealt with. I called on Saturday August 16, 2025. To cancel my service. The customer service rep said that I had to pay a past due balance. I said ok cool. Let me talk to somebody else, because we are not getting anywhere. I said that I was hanging up the phone. The rep called back and said "Why did I hang up?" I told him I didn't want to talk no more.

Wish I could give zero stars! Never dealt with anything like this. 1st cut my promotion no warning and bill was exceedingly over what was promised, then call talk to them get another price and supposedly a character for the next month of course was wrong again, then got sent a bill for equipment never turned in that I still had then billed for new equipment I never got! Oh this is all in 2 months! Then the bill I got next of course was higher than told. Back to retention I go, another price given. Honored 1 month then next bill says an amount was left on previous bill that wasn't! They've added it after I already paid I guess! I've talked to them I bet 25 times in 2 months and never never what they say the bill will be is right. It's like they try to drive you crazy! Never had an experience like this in my life! I told them a new customers you treat great but loyal customers you treat awful. I don't understand at all!

Optimum’s billing and confirmation emails are misleading and unethical and the customer service chats always hang up on me without resolving the issues. They say the previous chat person was wrong, even after "confirmation" emails were sent, they just ignore them. So basically what they do is tell you what you want to hear, email you a confirmation, then don’t honor it and the bill goes up anyway, and then you have to call every month to complain. It’s like with politics. You’re only given 2 choices (optimum or verizon) and they both lie and scam you.

In The Hills Communities only Optimum Cable/Internet service is available. You're a captive customer base and their customer service shows it. Their representatives speak very poor English, using "basically" in every sentence. They cut off my Internet while processing my payment and now will take 2 to 3 billing cycles to give refund while I discontinue service and move out of State. Their representatives speak at 500 words per minute and 'cannot guarantee' that the request you make will be done! Who runs a business like this? Only a company with a captive customer base. Get any other streaming service.

The local channels pixelate and sometimes I get an error message saying that I could be watching this channel call such and such number. I also get a grey screen and have to use the recall button to go to my secondary channel then hit the recall button again to go back to my original channel. I also have to do the same thing with the sound being kind of pixelated. All of this only happens on my local channels. This happens almost daily. My internet has problems too. Sometimes I don’t have internet at all and have to go through the process of unplugging the power then plugging it back in. Every time I go into the app it always says my internet is down and wants me to fix it. I’m really getting fed up with Optimum. I took the picture while I was writing this. I’m about ready to change my service to another company.

Absolute worst customer service I have EVER encountered. I’m currently without service again for the second time in a month. Everyone blames someone else. When I called I was placed on hold for 1.5 hrs. Then the rep was too hard to understand.

Hi everyone, look at the reviews. Optimum is scamming customers, please do not take any services from them. I beg you. Stay away. A representative knock on my doors to install internet in my house. The lady sweet talk me on how great they are of a company. My friend was there. Warns me not to listen to her. She finally make me agree on a 40$/plan lock for 2 years. Guess what? My first monthly bill was 87$. When I call them to rectify it they make me pay 168$ for 3 months of services and told me they'll rectify it. LIES. All lies. Please go with other providers and make sure the first confirmation email is what you agree to pay for. They are scammers. I just finished a discussion with one of their agent. I'm readying to cut tie with them on 8/18/25.

My wife and I were loyal Optimum customers for years in NYS. However three years ago we moved to IL. The optimum was not good here. So recently we decided to change companies. However, when we called optimum to get a transfer code a service rep (claimed his name was Mohammed) kept us on the phone for well over an hour and REFUSED to give us the code. He finally relented. The next day we had to call ATT to get it straightened out as the code was ineffective.

I want to thanks Demi for excellent customer service I received. I was having trouble setting up my wi-fi extender at home, and Demi guided me through every step of the process with patient and professionalism. Thanks for the clear instructions and support, I was finally able to connect the extender successfully. Demi made what felt like a frustrating situation so much easier, and I truly appreciate Demi's help. Demi Provided outstanding service, and I'm very grateful!

Do not do business with Optimum. All these people will make your life miserable. Whatever they promise you is not true. Since I switched to Optimum, my life is a nightmare. Even after I cancelled all services they keep charging me and bothering my life.

I GIVE Optimum ZERO STARS. Very DISAPPOINTING. I HAVE an ELDERLY family member WHOM had the service for quite a while who never missed a payment. There was a mishap with the payment in which I help Rectify with the bank. I was on the phone with Optima for 2 days for UP to 2 hours EACH DAY to make a PAYMENT To be TRANSFERRED. 6 to 7 times speaking to 6 and 7 different people Asking about the same thing to still have her SERVICE OFF And NO PHONE service is a Discredit to her and is it Discredit to your Elderly..I myself will GET RID OF MY SERVICE AS WELL...NEVER TO USE OPTIMUM AGAIN. VERY DISAPPOINTED. 😞

The is probably the worst internet company I deal with (compare to Verizon and spectrum). I called for my mother in law to set up service, they trying to rope money from different ways! My mil moving into my cousin's house which they already using this trash company for years, at first they said they could mail me modem to set up by myself then after they said they need to charge me installation fee $100 to send someone to install which the house already getting Optimum! When I'm trying to confirm if the monthly price is $40 they told me I have to set up auto pay with my checking account and there is another $5 monthly for equipment! This company is full with bs and not honest at all!

Don't get Optimum home wifi. You will regret it. I swear to god. They hang up on you when you're an actual customer. The staff they hire care less about helping you and will make you repeat verification process. Absolutely wish I never joined.

BAIT AND SWITCH on price. Sales rep pushy to switch to fiber. Beware. Doesn't even help that I have screenshots of the conversation. And that's after talking all day and being passed on from rep to rep!

When calling Optimum to request cancellation, they engage in a combination of stalling tactics, intimidation, and outright lying in order to prevent customers from canceling their service. I recently called and explicitly asked to cancel my service - while I was expecting some minor inconvenience and stalling already, I was not prepared for the 45 minute call where, no matter how firmly and explicitly I requested cancellation, they refused to push my request through.

No need to get into the weeds. This sums it up! Optimum’s handling of its customers isn’t just frustrating, it’s systematically abusive. The endless wait times, dropped calls, evasive support, sudden price hikes, and confusing billing practices feel deliberately designed to wear people down. It’s not just bad service. It’s psychologically draining. They make it so exhausting to resolve basic issues that customers will pay anything just to avoid interacting with them. Their leadership needs to wake up and fix what’s clearly a culture of disregard.

I have had Optimum for almost 3 years. The price has gone from $40 a month to now $70 a month. If they actually had reliable service or upgrades for the price fluctuation I'd understand but it's just the same unreliable service. We are always having to reboot the router. Customer service is horrible. The only good thing is the speed but that doesn't matter when service is going in and out. Wish I had more options where I live. Never again.

Take 1 minute to get service from them, take forever to cancel that service! The customer service team just cannot simply help the customers cancel the service but instead keep offering a bunch of deals that we don't need in the moment! I just want the service gets cancelled so they don't keep charging to the credit card for the service that I don't use!!!

I had Optimum for a while and when I moved I wanted to transfer my service. I called and made the transfer. They cancelled my internet without me asking. Was on the phone for hours trying to get it back. Then when I moved they messed up the transfer on the move. I was on the phone for several more hours with several representatives and they all lied saying it would be connected but it never was and then I got fed up and decided to leave it unconnected and took my business elsewhere. Not worth the hassle. If you can find a different internet company.

They installed my internet yesterday, and the wiring fell down today, creating a hazard for pedestrians. They don’t have a number for emergencies, so it was hard to report the issue. After I finally got a hold of an agent, he said the technician will come the next day to fix the problem. In the meantime, the wire is just hanging there low on the street, and I can’t even park on my driveway. The agent didn’t even apologized.

Took 30 minutes to cancel service with them. I kept asking over and over to cancel and they kept trying to offer deals and wanting to know what company I was switching to. I repeated several times that I just want to cancel. When I threatened with a lawyer, they finally cancelled. What a joke.

It's been 8 days since the first attempt at installation. I say "first attempt" because they sent a "Co-ax" technician, eve¹qn though my building is fiber. So, 4 days layer another technician came and, in theory, installed it properly. That was Tuesday. On Thursday, mid-day, internet disappeared. They sent another technician on Friday who showed up, literally, 1 minute after the 3 hour window they gave me. He also, in theory, fixed the issue.

A month before I moved on June 14th I set up Optimum internet for 1 gig for $50 a month. I paid them the $50 required to initiate that service which was scheduled to be installed on Monday, June 16t,h between 8 and 11. No one showed and when I called around noon, I was told I had failed to pay $239 to get service.

Had Optimum since 1997. Recently my situation has changed and due to the high price of internet and cable was too much so I had to make a change. Due to my circumstances I get huge discount through Verizon so I switched companies. When I called Optimum to have my services disconnected I was on the phone for 30 mins arguing about my choice to switch. After telling them over and over that I didn't care about any offers they have, I didn't want 3 months free to stay with them, I didn't want anything optimum. Then the man started to talk about Fios and how he knows it's no good and how they change the price to 3 times as much after you have it for a month or two. Just bad mouthed Verizon about everything.

Our cable service has been awful for months!! You need to take time off of work just to talk to someone. It took us 2 hours talking to several different people, that were difficult to understand, to even have our cable cut off. We originally had a wonderful company called Morris Broadband. They sold to Spectrum, who eventually sold to Optimum. Our bill for cable and internet had risen to $217 per month! They offer promo packages that expire, then your cost goes up. Imagine having to stay on hold for nearly 2 hours to cancel your cable! Worst service I ever had in my life, and I am 60 years old!! Save yourself the time and trouble and don't use this company.

Optimum got into my savings by using auto pay. I never do auto pay with any bills. I watch every penny for I can not work. I am not on auto pay. I have never used auto pay for any service. I just paid my July bill August first and was going to pay my late fees with the August payment. When I checked my debit card Optimum took out 87 dollars without my approval. Also sold my number to somewhere cause I have gotten over 300 spam calls. Do not use this service. They take advantage of older Americans and will take your savings.

Have constant outages, was out for over 3 days, running a business from home, credit of $3.23. Rude, unable to understand accent. Horrible!! The phone is never answered. When asked to speak to a supervisor or retention, the person said "no, that's all we will do."

Beware Before Switching to Optimum Mobile. You may regret your decision right after agreeing to switch. In early May, I was persuaded by Optimum to transfer my landline to Optimum Mobile. They promised a free phone and $10/month service for a year. I agreed to give it a try—but things went downhill quickly. They couldn’t transfer my landline number, despite multiple assurances. After five emails confirming they couldn’t do it, I requested a cancellation. That began a nightmare of over a month and seven separate 45-minute phone calls to finally close the account. The customer service reps used every excuse imaginable to delay or avoid closing it.

I wish I could give no stars because this internet service doesn’t even deserve 1 star. I’ve had this service for 6 months and I’ve experienced over 3 outages a month. No bad weather, just an outage for terrible service. As soon as AT&T service comes to my area I am switching. The only reason I have this service and still have this service is because it’s the only service offered in my area..

DO NOT!! I REPEAT, DO NOT!! DO BUSINESS WITH A COMPANY NAMED OPTIMUM!!! After moving from New York to North Carolina I started experiencing excessively high volumes of data use with the mobile phone service (OPTIMUM MOBILE), that I had been using for decades. I tried to contact their so called [CUSTOMER SERVICE], which in Truth should be called (CUSTOMER DISSERVICE!!]

0 STARS. I have had Optimum for many years and do not recommend this company to anyone. You will not receive the speed promised, the connection is poor and the bill continues to rise every month. When you try to cancel, you will receive the utmost runaround tactic, I WAS PUT ON HOLD 6 TIMES WITH AT LEAST A 10 MINUTE WAIT EACH TIME. Even after being on the phone for over an hour to try to cancel and having returned the equipment they will still continue charging you. BEWARE!!!!

My appointment to upgrade and get better wifi in the house was supposed to be on 8/4/2025. I had multiple text messages and call to remind me. They sent not one but two guys to run wire from the pole to the house. Two hours before the scheduled block of time I got a text saying to confirm our appointmnet on 8/6/2025. I called right away to question on what was going on. They told me I never had an appointmment for that day, which was pretty funny since I had the text messages. I hung up the phone and called back to get someone else since I was being told I was lying about having an appointment that day.

TWO DAYS TO CANCEL SERVICES. Day one, the 5-minute wait time ended with a message after 30 minutes that I was second in line, and as the chat was now closed, I would have to return the following day to contact an agent. On day two, it took an HOUR of back-and-forth with agents to receive confirmation of cancelation. Just when I thought we were getting somewhere, another sales pitch and we're back to square one and I'm beating my head against the wall. Bounced from one agent to another to "finalize the disconnection" who also provided offers - just in case I didn't mean to actually cancel.

We had service in Arkansas for five months with few issues. After moving to Louisiana we have had nothing but trouble. Random outages all day, poor service. We recommended Optimum to family members and now find ourselves apologizing for the crap service.