Optimum Reviews

Got a internet connection for 300 Mbps today. The internet speed is 28 Mbps up and 5 mbps download. The service man said it will take 30 min to get to the full speed. After a day still the same. Called customer care multiple time. Waited 1 hr and 15 min so for with no answer yet. Worst company to have business with. We are stuck with this due to unavailability of other service in the area. If you have an option just run away from Optimum.

Do not order Optimum ~ find someone else. My 3 boxes have been changed 3x, this is an ongoing issue since June 2019 ~ had 10 technicians at my home for unresolved issue of cable not entering my home at 100%. Supervisors never call back. I have to chase via emails & calls all paying my $300+ bill every month. They are thieves, never a supervisor, don’t fall into their LIES. It’s all documented what they DON’T Do but they get away with it! I will be filing a formal complaint & SHAME ON YOU received my problem in writing as well. Save yourself from these issues, read all the complaints, it is sad.

In November my died. Optimum was on auto pay from my father's account. Once I informed the bank that he died they cacanceled payment. I expected to have a double bill. It came. Was 525.00. I paid it. Following month I went to pay my optimum bill it. Said I owed 805.00. They never credited me. I produced receipt of the 525.00 so I cancel service. Now they say I owe them 1900.00 bucks. What I do. This company is ROBBING THE PUBLIC. I OWED ONLY 277.00 AND FROM THAT THEY CLAIM IT'S 1900.00. 900.00 JUST FOR THEIR OLD EQUIPMENT.. Man I can't sleep at night thinking about them taking 525 from me and now sending intimidating letters insisting 1900. If anyone can help me email me at **.

I call technical support and reported that some channels are not working. I spend over half hour on the phone with the technician and we couldn't fix the issue. The technician suggested to a have a technician come to the house, however if the issue is the cables then I will have to pay $89. If the issue is the box there will not be any charge. If I want to avoid paying the $89 they can charge me $7.99 per month for as insurance protection plan. Currently I pay $200 per month for internet, TV and phone. Why I should pay for any cable issue when these cables where install by Cablevision? Unfortunately in this case we have no choice because they the only cable company in our area. New customers can get the triple package with Altice for $69 and existing customers can continue paying the high cost.

We have been having ongoing issues for 3 weeks now with both TV and Internet, with no solution. The Internet works intermittently, mostly not, and now does not work at all. We have 4 TV boxes and all are giving us intermittent problems. Two of the boxes are new (within last 3 months) and these have more problems than the older ones. One TV box that was working fine 3 days ago stopped working, boom, error code CA008. Call service. With the 2nd box, the TV goes in and out (screen goes black and/or no sound) all day. We can't even use a 3rd box because that TV is now hooked up to the 2nd box because the original TV does not work with any box (But it did until 3 weeks ago then had intermittent issues which we (wrongly) thought was the TV). We have called support daily for a week, and support is horrible. Sometimes they say there are outage issues in our area and sometimes they say there are no issues.

I Ms ** have been with Optimum for a long time. I was calling to ask about features I did not approve of and one of your agents was very argumental about me requesting to speak with a supervisor. I was refused to be transferred and her name is Lizzie. I will be filing court proceedings because of unauthorized charges that I am previously paying for, also representative was very unprofessional.

We were without Internet and phone service since the beginning of January. Since like Jan. 1. It progressed last week to our cable. I have lost count of the amount of times my husband has called them now. We even had a technician we were very confident would be able to assist and he said he would call my husband the next day and he did not. Time and time again people said they would call back and they never did. Every time you call them with the same problem you are starting from scratch.

I have been a long-time customer of Optimum, for the most part, the service has been good. However, over the last couple of years, I have noticed a decline in the quality of customer service. They are rude and unprofessional. The company also has changed the amount of information that can be used to help solve problems. The automated chat is a joke. They have made an effort to cut down on call waiting time but that has created a workforce who can only tell you what's on the computer screen they read. No effort to solve the problem beyond what is told to them. As soon as I have an opportunity to switch providers they are history.

I have paid for HBO since 2013. Today while trying to watch HBO, system wanted me to subscribe again thereby paying twice for HBO. PHONE CALLS didn’t fix the problem. I was on phone with them for 2 hours. I went to Randolph Optimum location and service rep was rude, dismissive and unprofessional. Optimum not giving me credit for time I couldn’t access HBO. It’s a total rip off. Want to give 0 stars.

My business internet went out and I called tech support in October 2019. They tried to troubleshoot for 5 minutes over the phone and just said we'll send a tech. They said I would not be billed if it wasn't our problem. But from prior experience I knew this was a lie. So even after the tech came to work on the router and fixed it in 5 minutes, I made sure to ask him if we'd get billed, and he said "no, not your problem". But I don't trust Optimum so I put a reminder for myself to check my bill the following month. Lo and behold there is the service charge for $59.99. I called and they said the tech wrote "faulty wires" so that was my fault apparently. Unreal. So after a little back and forth, I had enough. This happened several times and I was done...ready to cancel. They transferred me to the Retention Department before I could officially disconnect.

Optimum installed a router that didn't work correctly, and it requited a service call to fix it. I paid $100 for Optimum to install everything less than 1 month ago. The appointment must be after 5pm because I work full time. The customer support rep suggested via the online chat to set the arrival window between 8am to 8pm with a note that I will not be home until 6pm. This was perfect until the first technician showed up at 2PM. Then I notice a charge me $80 for a missed appointment fee. I called and they said they couldn't credit it until the rescheduled appointment was completed. Once that was completed, I contact support again for the credit and they said it is my fault for not understanding the arrival window. However, the trained employee suggested this, not me, and the support supervisor said I should have listened to the automated message over the live TRAINED employee.

I spent hours on the phone with them trying to fix boxes remotely. Then 5 technicians came out over 4 weeks to fix and I had to go back to my old service. They insulted me by giving me a $19 credit. I lost HOURS calling to report issues, working on phone to fix, scheduling and waiting at home for service men. They also broke my house alarm and I had to have that repaired (and pay $10 extra per month) because it could not work with their internet. To get the credit I had to speak with numerous customer service people and was on hold for 1 hour. I'm still furious. This company should be shut down. I had to give a rating of 1 star to post this review. They deserve even less.

I bought my own modem so I don’t have to pay their modem rental of $10 per month but they still charged me. I called them but they couldn’t make the refund because of “technical issues.” I gave the modem to the technician and later learned that I also need a router so I had to buy a router later that day. I was talking to a sales guy earlier that day and told me I can avoid the $10 per month if I buy my own modem. He could have saved me another trip to BestBuy had he told me I’ll also be needing a router.

Avoid this company like the plague! Probably the worst and most dysfunctional customer service I've ever encountered in my life. We went to return the equipment last month after we disconnected our service. The line was so long, it started about 10 yards on the sidewalk outside the store. We stood in the cold for one and a half hours, just to return the equipment! They promised to refund us within 10 days for the returned equipment. It's been a month now, and no refund yet! And don't even bother calling customer service. We called them 3 times already, and all they do is tell you more lies and give you more empty promises. We're considering filing a formal complaint with the Better Business Bureau and State Consumer Protection Agency to expose the scam and rip-off this company is engaging in. DON'T BUY OPTIMUM!!!

(BRONX NY 10462) We scheduled an installation for 11:00AM. The technician was late. We did not receive updates, we had to call ourselves for updates. By 6:00PM we told them we would rather reschedule. We were told they arrived around 2:00PM, and claimed no one was home. My husband was home all day and they did not show up. We rescheduled, and the second installation the technician showed up hours late with improper equipment. Due to the improper equipment he requested we reschedule.

Had Altice One installed in March 2018. From the beginning, one or more of the mini boxes become unresponsive and require a reboot/reset. Tech came out at least 3 times at first (I got tired of calling). Nothing wrong each time but the (bedroom) box continues to become unresponsive. I wrote a nasty letter in April 2018. Tech came again and could not find anything wrong but replaced the mini-box. Did not work. Given that I only watch the bedroom TV sparingly, I let it go.

I have been an Optimum customer basically all of my life, recently I wanted to reduce my current level of service in order to save some money each month, but found out it's impossible! I am trapped at my current service level of Optimum Core & Optimum Premiere. Even If I downgraded to basic Cable the customer service rep told me my bill would go up from the $200 a month I pay now! (Because they give you "discounts" for using the most expensive services and "bundling" with other services such as phone service which I dont even use). This is a Monopoly and it needs to change Now. These Cable companies should not be allowed to rape customers like this!

We recently moved residences. When arranging the move, we requested that the original number be ported over to the new address. We've had this request 4 different times, and at the end of each call we are told the process is complete. However, when we call back to confirm, they say there is information missing and we have to start from scratch. Each time we call back, the hold time is in excess of 45 minutes (one time it was over two hours). I've asked to speak with Supervisors only to be told that none were available. They say they will relay the message, but none ever get back. I really should switch to Verizon but I'm worried the service there won't be much better.

My service provider is Optimum. I wanted to watch the Packers playoff game online. Optimum TV to Go has Fox Now on its online channel list. I clicked on it to watch Live game and FoxNow rejected me because of Optimum Online is not on their provider list. I contacted Optimum and asked if they have FoxNow in their TV to Go channel list why am I being rejected by FoxNow. They said some companies are not signed up with Optimum... So why do they have FoxNow button on the Optimum to Go website?

I called to pay my bill. I was told that I would be charged a $10 fee if a rep did it with me, or I could do it for free over the phone, TV or online. Optimum was down in my area, so I had no TV or internet, so I went to do it over the phone with the automated machine. Machine was down, so it sent me back to a representative. Representative told me to pay with them, I would be charged $10 that could not be waived even though both their machine and Optimum service were down. I asked to speak with manager and was hung up on. Called back, asked to speak with manager and was hung up on again. In total, this took about 2 hours. Needless to say, we are switching providers. Stay away.

This company is infuriating, and the only consolation I get is to write this review which will have little to no impact on Optimum because they are the only service available in my area so people are forced to use them. IT'S 2020 AND I CAN'T GET RELIABLE INTERNET SERVICE! This is unacceptable, my SERVICE CUTS OUT EVERY OTHER NIGHT for seemingly no reason. I have spent so many hours of my life on hold with optimum's HORRIFYING CUSTOMER SERVICE. This has gone on for years and no matter how many times I complain to them they do absolutely nothing to help me except offer to send someone to my house the following day. Then the service comes back on before the technician gets to my house and there is nothing wrong so THEY CHARGE ME EXTRA for the appointment and nothing is resolved!

Horrible inconsistent system coupled with even worse customer service! The system crashes all of the time. The remote only seems to work when it wants to and don't even get me started about the customer service. Even their Technicians say it's a horrible system. Dont waste your time or money.

I am waiting over 45 mins to speak with a rep to find out where the tech is that is supposed to arrive to my home between 11am-2pm. I find the service of Optimum to be an atrocity. I have to pay $80 if I cancel the appt last minute or not here when they arrive. I am going to deduct $80 from my bill because I was not awarded the same courtesy, and the irony in this as Optimum is a COMMUNICATIONS company!! Really such a JOKE and Optimum should be ashamed!! On a scale of 1-10 for service with Optimum for me would be SUB ZERO!!! I pay such ridiculous HIGH pricing for your service and ONE WOULD EXPECT THE SERVICE TO MATCH THE OUTRAGEOUS PRICING. The only thing that matches is that the sub zero service is equally as horrific as the outrageoius pricing.

I was without DVR or On Demand service all day. After rebooting the DVR several times I was told that there is a “DVR only” outage in my area. I asked why the on demand was also out and after a minute of silence she said “there is a DVR and On Demand outage in the area.” Then she hung up on me. I called back and after going thru more reboots she told me my box was no good and I need a service call. I asked why it affected both boxes and she him hung up on me. A few minutes later the service was restored. Also, both reps barely spoke English. I had to translate into Spanish for them to even understand what I was saying.

Updated on 3/10/2020: Received a call from Optimum Feb. 2020 after taking a customer satisfaction survey. I gave them a zero satisfaction rating. They called to pacify me by claiming I could increase the services I currently have, as well as, increase my bill. I ask them how does that explain why I never got the $100.00 Amazon Gift card that was offered when I joined Optimum! They said that was a customer service issue.

I signed up with Optimum 8/2019 and was promised a $100.00 gift card after keeping & paying for service for 90 days. It's now January 2020 and after 10 plus calls I still do not have it. They claim it was mailed on 12/5/19 but I still don't have it and they tell me give it time. Are they kidding. It's over a month in the mail??? I just called for the last time and cancelled the service after they refused to let me speak with a supervisor.

Optimum or Altice is selling the Wifi, TV and Phone service in a bundle with enticing promotional gift of $100 Amazon gift card. After a few months, the gift card never came. When I asked customer service, I was told that I was disqualified due to a late payment on the first bill. In truth, they never sent me the bill until after due date. The customer service agent apologized for the "frustrating" experience. What a scam! Do not trust them.

12 midnight - customer service here always sucks after 7pm. —-Part of my tv service has been cut off—- Can never speak to a customer. The automated system OBLIGATES you to reboot and also go thru different tech format without having a tech issue. After all this unnecessary technical nonsense, I speak to a tech person who repeats everything i already discussed with another rep. It ends up that I owe money - which I already know, but my letter give me 3 more days to pay? This whole bs last too long and is too much to write. My issue wasn’t resolved even after I read them the letter.

Spent over 6 hours being shuffled back and forth by Manny and now Christina at the Main Office. They fully understand that I am angry that brand new customers are paying 1/2 what they charge me, a customer for over 20 years. They "say" they can't do anything. That is just bull. Of course you can. You ARE giving better prices just not to long time customers. I hope you all get unemployed real soon with people leaving in droves and using streaming without you.

At first, everything was fine, however, after just 2 hours it became apparent that if a device disconnected from the wifi and attempted to reconnect it would be unable to do so. I now have no wifi. Yay!

I had Spectrum before, used my own modem and router for just internet service and I never had an issue. I moved to Brooklyn, NY into a building where Optimum is the only internet provider, well I did not have any other choices than going with them for internet service for the same amount of money and speed I had with Spectrum.

Call center seems to have gone to India. It was never good here. Many communication problems, noisy line, dropped calls. Seems impossible to drop a service. Can't do it online. They allow you to watch TV on an iPad or similar device. But there is always buffering or another problem. Not nearly as good as Google TV. Had a tree fall on my cable line, so it's been on the ground. Optimum guy said they won't cut the line and put a new one up. The State Highway department says they won't pick up the tree as long as it's on a line. Been that way for six months. It all appears to me that Optimum doesn't care about good service. I'm ready to cut the cord.

We are currently paying $130 for cable, internet and phone. With a newborn at home, we would like to cut down some expense. So I called to find out how much we would be paying if we cancel cable. The lady told me that we would be paying $190 for just internet and phone. How does this math work????

I don’t even know where to start.. The rep came to my house spent about an hour and a half saying how great the service is now and how much it has changed. So we decided to sign up for since I would save a couple dollars from Fios. Good I stated to search for reviews That night and saw that it wasn’t great and all complaints about tv and customer service. The next morning I called to cancel the service (not even 11 hours later from talking to rep). I still haven’t back about my refund.. I called to get my refund and they told me I’m not entitled to a refund but I have a bill for following month services services that I do not have because I canceled in 12 hours and they never set up services in my house.

Horrible. Nothing about this company is done well. The person who opened the account for our company left and we needed to change a setting in the phone system but could not because we did not have the account holder's access code. I have been trying for two months to designate a new account holder, over 3 hours on the phone. Talking to multiple people who give me different directions on how to make out a form that does not apply because they have no form to change the account holder. Incredibly painful. If you have not already opened an account, RUN AWAY NOW!

I reached out to Optimum to get some info in internet service. The rep convinced me to get the Altice boxes. Took a day off from work waiting for a Technician who never showed, no call or update, I was shocked at the level of service I was receiving for Optimum. Finally a Technician show up the next day and installed the new boxes. The system is the worst. I want my old boxes back. IT CUTS OFF ALL THE TIME. SEEMS MORE LIKE A DOWNGRADE RATHER THAN AN ENHANCED ITEM. Tech support don't know the product. Optimum you have to do better. Fire your customer experience manager/s. I am done, switching to Verizon.

No technician at the scheduled time. Was supposed to receive a phone call when the technician was on his way. No phone call no technician. Technician was supposed to come at 1 o’clock. No phone call no technician technician was supposed to come at 5 o’clock. No phone call no technician. Call customer service. We did on the phone over 30 minutes to speak to a supervisor.

We changed over to Altice thinking that we could get a better deal but we were wrong! We had hopes of getting a gift card and never received it because we were late on one payment! we were overcharged endlessly with fees, the guy who came to do work at our house was very sloppy with the work and left wires hanging which were never fixed. We needed to change an appointment and they couldn't accommodate us so they charged us for having them send someone out to our house. Our box and remote never worked properly so we had to continuously call the department for help and when we called we frequently got people who we didn't understand. We decided it was time to change back to Verizon. According to Optimum their policy is to continue to charge until the end of the billing cycle regardless of when you cancel with them. My best advice is Not even get involved with a horrible company such as Optimum!

Wanted to get "winter service" for my summer home with alarm system working (as promised in their flyer). Had to call 5 times (long waits each time) before getting someone competent to do this for me. Since then I sold the house. I tried to return the equipment to their Bronx store. There was a line around the block of people waiting (I presume) to pay bills, and a rude man in the store who said I'd have to wait on that line--estimated time--more than 1 hour. I went back to NYC where I live without returning the equipment. Now I will drive out to drive to Riverhead and try them. Optimum is the very worst. This shows you the effects of monopoly. They don't care about customers. In Suffolk cty. there's no other cable company.

This Is the worst experience of my life when dealing with a cable company. STAY AWAY IF YOU CAN. 1-They increased my contract to premium without me knowing and when I questioned my bill they said I did it. They refused to correct it and treated me as if I was crazy, they actually said, "Well if you didn't do who did???" Exactly!

The service never works but they are always willing to take your payment! Tech has been to my house 5 times over last 2 months and they tell me everything is fine. They changed my equipment and wire to the house but no improvement. Patiently waiting for Verizon to offer service in my area.

We called Optimum.net to change us from one address to another 5 miles away. Sounds simple. The technician was OK but now we know he lied when he told us that 15 minutes after he left we would have service. The office forgot that we had internet and they erased of the history of shows we recorded. As of 12 hours later still no service and no promised call back from a supervisor. I do not know what to do as live people are impossible to reach and chat people send me to a website to pay $15 to solve the problem. I wish I would have changed. These people just do not care.

I pay $78/mo for internet only through Optimum. I used to be able to walk from my living room to my kitchen, right next door with no streaming issues. NOw I lose connectivity if I do the same thing I've been doing for years. If I go upstairs I can't even get my TV to stop circling to find a streaming media channel. Why the hell are they allowed to do this to people? Now they offer tiers of internet speeds...WTH? I am not even guaranteed I will be able to watch TV upstairs if I buy into the next level. There is no competition in NJ. IT's ridiculous and it's wrong. IF the politicians really wanted to tackle an issue that affects ALL New Jerseyans it would be this monopoly.

Been without service for a week and a half and had half serve for about two weeks before that. When calling numerous times waiting through all the computer prompts for about a half hour to an hour every time. Reset the boxes for weeks. Nothing happens. Do everything they say and nothing works. Finally after two weeks a tech comes and in 5 minutes tells me it’s their wire to my home. Proceeds to tell me that someone will be here in 24 hrs two fix the problem. Take off of work no one shows. Go through all the prompts and ** again and again make two more appointments and no show again and again. Basically Optimum is stealing from my family because the $244 dollar bill still comes with no service. When I ask for a refund they tell me when it’s fixed to call back for all the days that it didn’t work. Problem is you can’t even get through to cancel my service. We have been customers for 20 years.

We Recently switched to Optimum by Altice...what a horrible experience. Technicians couldn't install equipment and blamed it on the equipment. Customer service and technicians down out lied and claimed no one was and now want to charge us for a missed service appointment for $80.00. The first technician Alijah left us high and dry 3 out of 5 boxes didn't work, our security system down and husband's internet not working. Do you think we would miss an appointment. We have called several times to Optimum and no resolve on the charge.

As a customer from the 1970's of the original, wonderful Cablevision and a Long Islander, I have always felt that for as many previous problems I've had with them, I should always give them one more chance. WELL, NOT ANYMORE! From being told, TWICE, by Agents, "So, why don't you just leave and go somewhere else." to, currently, having a statement of $163 generated in error--as per a Supervisor from the Retention department who attempted to clear this error--I have been given the Royal Bureaucratic Screwing of the century. It makes Washington's bureaucratic wheel look like an efficiently run machine!!!

Internet was not working, they guy came to fix the internet issue. I had bought the 1GBPS package. The guy came and he spend 3 hours to fix the issue. He basically opened up cable, cut it, and he spliced it (tuned/re-programmed) for an hour. Optimum charged me $80 for asking their technician to visit my home. I kept calling billing department, they kept promising me that the manager will call me back...They have not called me back yet, it's 2 weeks. Now, when I call them, they hang up as soon as I tell them that I have a query about billing dispute. I am taking these people to court.

I signed up for $119.99 for life for the Optimum premier package in November over the phone with one of their agents who said they would do it. I received my bill and it was $129.99. I called Optimum and they now tell me it was for new customers only and will not honor the promotion or do anything at all for telling me one thing and then billing another. I am stuck because they are the only option for internet service which is monopolistic and they are taking advantage of that position.

We were paying about $120 a month to have internet and phone with Optimum/Altice and the service was horrible! Constant buffering, phone would go down. Finally, disgusted with the high bill (Altice refused to lower same) and bad service we switched to Verizon. In all fairness, there were some problems with the Verizon installation. We had once been on Fios but the technician found that the line going from the house to the street was no longer functional. It did take them a long time to run a new line and complete the installation. But now the service is very good compared to Altice and my bill for internet is about $56 per month. (We are using OOMA for the phone now.) There were some hiccups along the way in doing the switch but in the end, we had stayed with Altice for way too long.

I had the Samsung cable box for years and decided to switch to the Altice equipment so I could get all 3 services for a reasonable price. Biggest mistake ever made. I had my service installed in October and have already had a technician come by 3 times! The remote works when it wants to; you can't see the channel guide; I haven't had Wi-Fi since Dec. 22. Now my two additional boxes are not showing any channels because they won't pair with the main box! Their solution to every issue is to unplug the box. Then good luck getting any help from customer service. They are just a bad as the product they offer. In this day and age when there're so many options for watching tv, I am not sure how Optimum is still in business.

Horrible Company. They hang up the phone on you. They tell you lies to steal your money. They make false promises. No service with the internet. I have 300mbps and it only pushes out 150mbps. That’s technically stealing because you are not giving the customer when they are paying for. On the 1st of Dec I call to cancel service. Guy tells me he’s going to hook me up. Tells me on Dec 15 I’m only going to pay 25 dollars. I told him it’s not reflected on the app. He tells me because my bill was already posted not to worry.

Since switching to the Altice One from Optimum they offer these wonderful packages, but fail to explain that the internet never runs at the speed you are paying for! Their service reboot at random times while watching shows and even during watching a dvr recorded show. They shut their services down during peek times, because they can’t support the traffic!!! Why is tv/internet/ monopolized?!? There needs to be more providers to create a better awareness so these companies fight for your business! This company is horrible and can’t care less about their customers.

I’ve had over 6 technicians in my house since October, to try resolve a speed issue in my home. If I’m paying for 400 mbps I expect to at least get 350-400 either hardline or WiFi but unfortunately I don’t get either. On a good day on WiFi I’m getting 200 mbps max and 80 mbps hardline straight out of the modem. Don’t ask me how because the techs don’t even have an explanation for that. I already escalated my concern to corporate but apparently nothing is being done either. Spoken to the corporate office twice and I was schedule for my 7th appointment for tomorrow. At this point I’m requesting a Supervisor or Senior Tech to come to my house because all I get is contractors who do not want to do any work and all they want to do is swap equipment.

They have an email service but don't bother. Non opinion fact based statement. No one stays with a cable company forever. When you do leave you lose access to your email. The fine print says "An Optimum Online email account will not be affected by the change unless an email account goes inactive for more than 90 days. Any email accounts that have been inactive for more than 90 days will be deleted and the contents cannot be recovered. ". My parents are not tech savvy and use the email because they were told about it by the rep. Years later Fios comes to the house and pitches them a better deal. They switch and go to check their email later on and are locked out. After calling multiple times and being directed in a circle multiple times they give up and call me.

I really do not know where to begin. I have had issues from initial set up, to my service at home to even my online account. It makes me want to cry. When I first started the service, they put my first name as my last, so "Elvis Elvis", like that makes sense. I had to fax my license to the hub with a form filled out, to prove it wasn't really that. Ok, then I paid for a additional TV channel service. It worked on one box and not the other (only have two). My god, I had to reset my TV box so many times. I am amazed it didn't break. That was the response for over a month from Optimum, just reset it. The phone system did resets, actual people did resets. I lost my mind after who knows, how many calls.

I moved into my new apartment almost a month ago. Only needed internet access. Made a appointment with Optimum. They sent 3 different technicians out to fix the problem and still to this day do not have internet connection so now they sent a fourth technician out yesterday and he canceled at the last minute. Now they told me I have to wait until January the third for them to come back. Every time I ask for a supervisor they give me the runaround. This company SUCKS!!!!

Called Optimum today to close the account. Divorce settlement agreement clearly states that I am not liable for the account going forward. Representative closed the account but told me that optimum will continue charging me for renting their equipment. Explaining that i have moved out from that location 6 years ago and that this place is where my ex-in-laws and ex husband live did not help. I was told that I need to take the police officer and I must return the equipment... Reminded that I have the order signed by the judge that I am not liable for the account. It meant nothing.

I have billing issue and trying to talk someone who can resolve my issue, they keep putting me on hold for hours and transfer from one department to another department and nobody is helping me out. Waste my 2 hours and representatives sucks. The price they promise for the internet speed does not match with the money I am paying.

I called in one day before thanksgiving because they shut down my service even though I had it paid through automatic debit and last charge was 2 days before they shut it down. The lady said that my ex-husband called in and asked to shut the service down. She used the fact that I had sent a form requesting the change of owner of the account to my name and as you have to inform the reason, I checked the box "divorce". So after this person said that, I had to call my ex husband who told me that he didn't do that, and he wouldn't have any reason to do so as the card on file has always been mine.

Worst Customer services, do not honor their promise and each customer service representative do not know what they can do. I called 6 times for a billing problem, never got resolved. One agent asked me to upgrade my internet and TV service however, the price is not what is promised. I asked the supervisor to listen to the taped conversation but no one call back. It was over 2 weeks and no one care or respond.

I called Optimum to discuss with them my bill seeing how I can lower it. They came up with a new plan with a salesperson a month and a half ago to find out when I got my new bill it was still the same. They claimed the order got cancelled. Never by me. A mistake on their end. I've called numerous times. Ask for supervisors to call me back. They say they would call me back in 48 hours. No phone call. Again spend an hour and a half on the phone with a supervisor for him to put me through to a sales guy which I explained my situation in frustration and he hangs up on me. Great company please be aware. Stay away from no customer satisfaction at all.

After speaking with other customers I canceled my installation order with Altice prior to install. I placed 4 calls to confirm cancellation and a refund of my deposit over the last month. To date I have not received a refund and Altice did not submit request to my carrier to stop the porting of my home phone. So six weeks later my number has been disconnected. At this point I am glad I did not change my service. Each customer service agent I spoke with didn't appear to take their job seriously. That's why I placed 4 calls. As I compose the review I have been on hold for 46 minutes.

So apparently not being able to send emails and having an upload speed of 0 is acceptable? I have been having problems with my internet service for over a month and all they did was credit my account $8. I had a total of 6 technician appointments. 2 of those were total no shows, no call, nothing. 4 of those were technicians who couldn't solve the problem. I work from home so not having the ability to send emails is completely unacceptable. The amount of disrespect that I've received from them is ridiculous. When I went to cancel my services, the woman said, "I can offer you a $100 credit- $50 on your bill this month and $50 on your bill next month." She said that an $8 credit was insulting. Funny how when you go to cancel your services they then want to make it right. Ended up denying the credit because the last thing I want to do is be an Optimum customer.

You expect installation Guys to check if there is a line to the house before coming. Drop that expectation. The 3rd install guy who reported “No line to house” told me and the others before him, his supervisor, which helps nothing. Drop the expectation that help will come from them. Over a month, 3 installation appointments, calls to customer service to, “send someone to bring line to house” nothing. Drop that expectation. That quality control, management, independent contractors, would be monitoring operations. Drop that expectation. That I’m still connected to Verizon Hallelujah!!!

I wanted to get the Altice one due to that it is a lower rate and they stated that I could not get it due to that it is only for new customer, so they have all these great rates for new customer but, what about your existing customer, I have 3 children in college and wanted to get a better deal and can not. They will offer the triple deal but that is not what I want. They have other deals but they are all expensive, I have no stars for them, they are really unfair to their existing customer.

HORRIBLE. MISINFORMATION, INCONSISTENT INFORMATION, LYING REPEATEDLY, USELESS TIME WASTING 'CUSTOMER SERVICE' AND MORE. Optimum deserves ZERO stars. I am disgusted with their complete lack of any customer service that can resolve issues. Ignorance at its finest. Even worse they now have lied and are trying to steal my money by accessing a late fee on an automatic payment they failed to make. It is total insanity.

I have been an Optimum customer for years and never had service issues until I moved last year. At that point I was not offered the traditional cable boxes but their new product Altice One. It was supposed to be an upgrade but ended up being the worse mistake. The DVR hardly ever works. The cable itself sometimes freezes. You call customer service and they try to fix these issues remotely. That rarely works. They then schedule techs to come and fix the problem. The techs themselves have said that they do not have Altice one because they know what a bad product it is. The problem is temporarily fixed and a few days later we are back to square one. Worse cable service ever! Definitely not worth the money for hassle.

After countless re-booting, internet interruptions, and tech visits I decided I had enough. So I went to the drop off to return the equipment. I had just recently paid my bill using auto pay. So I was quite angered when told that there was no refund for the unused portion of the month. I felt robbed again. I mean again because when I signed up I was to receive a gift card. Due to the fact that I had so much trouble setting up, customer service said I would be getting 30 more days to try it out. Apparently they charged me and since I didn’t know and delayed setting up auto pay I was told I would not be getting my gift card. I am truly appalled that a big company like Optimum would pick customer’s pockets. I have always liked Optimum and now I am completely disgusted. Different owner I assume. I had to reluctantly give a one star to leave a review. There should be a way to leave ZERO stars!

My cable TV stopped working on December, 13. I called Optimum customer service during Saturday five times. I reboot my cable box every time and reset it by unplugging from the wall and plugged again, but nothing changed. First representative said, that they will send technician, because it outage problem in my area. She promised that technician will come before 3p.m., but no one appeared. In my second call the representative said that technician will be by 6p.m. The same situation. Next call at 7p.m. The representative said that it outage problem and can be solved only Monday.

I upgraded from Optimum to Optimum to Optimum Altice One a week ago and the service is terrible. I would not recommend upgrading to anyone. If there was less than one star that would be my grade. The television screen constantly turns blue and you can't see the picture. The internet is even worst. I have to reboot the internet before every use sometimes two to three times before it connects. The internet stops working in the middle of using it and you have to start over again.

Our service has been out for 2 days. When you call the voice message says, "We know there is a problem," click hang up. No information such as when they plan to fix the problem or if they are working on the problem. I guess they don't care since they have been protected by Brookhaven!

As with all of the internet providers, they use promotions and discounts in a sketchy way. I have used Optimum for a year (online internet + 200). My bill is jumping up 15$ this year due to the reduction in "Promotional Discounts". Spoke to a representative and there is no explanation as to why it is jumping up $15 this month/year and to what next year's cost might be. As with everything, costs just keep increasing every year without much explanation.

We were trying to upgrade internet speed to 200. Spent 30 minutes on a chat assistance and we're told that we have to call local number. Called local number in Brooklyn, spent 20 minutes waiting. We're connected to a person, gave all information they asked, waited another 20 minutes. After that we were told that they will have to transfer us to a promotion department. Another 20 minutes wait, some person picked up and said that 200 internet speed will cost over 100.00. The person hardly spoke English. When we asked about his supervisor he said that he is our account manager and he is not going to transfer us to a supervisor. The price for 200 internet speed actually is 68.00. Terrible, terrible customer service! Very incompetent people who are not there to help you.

This company has consistently treated us unfairly since I shut down my phone & TV services. My internet fee tripled immediately and then started incrementally increasing. Cable Modem fees, did as well. After purchasing a Docsis 3.1 modem, their tech configured it to work with their servers and all was well for many months. Then, after a server upgrade 2 nights ago, they no longer desired to allow my modem to connect to their server. I had no other choice but to use one of theirs. Customer tech support told me to go to an Optimum store and either rent or purchase a Docsis 3.0 modem. I drive to the next town in Oakland NJ and I'm told they don't sell them and handed me a piece of paper with the website for Arris.com, who I called.

Waited 45 mins before Speaking with a very nasty Altice rep ‘CeCe’ about issue with my remote. Prob not resolved & have to wait 5-7 bus days for new one. Asked to speak with her manager Andy. She hung up after pretending she couldn’t hear me on the phone. Also, The price initially quoted for $80 is not true. It’s $168. Now I remember why I stuck with Verizon for 10 yrs. May be going back.

They agreed to provide internet service and not activate WiFi Hotspot, but now they recently decided to activate it without asking or informing me. When I call to request it be deactivated, they give me the runaround, leave me on hold, then disconnect the call. I filed a complaint with the FCC, we will see how that goes.

In my area Optimum is advertising AlticeOne for $64.99 for life for new residential customers. Being curious and only needing service on 1 TV in my household I decided to inquire. The initial customer service rep who fielded my query and answered my questions confirmed the offer and upon my approval transferred me to another rep to schedule the service install. The second rep then verified all of my info again, advised me of the $59.00 install fee and then proceeded to go over the service and costs. Without signing up for AlticeOne mobile or adding anything to the bottom tier AlticeOne "for life" offering the monthly costs somehow came out to be $108.43 per month. I immediately balked at the almost double price and tried getting the rep to explain how $64.99 turns in to $108.43 a month but he was unable to elaborate and indicated that the previous rep I spoke with was misinformed.

I had Cablevision for 27 yrs. The last 5 it kept breaking every new TV I got in my family room. I moved & thought I'd keep it. I was told I would have to switch to Altice One. I signed up for a bundle at $106 for phone, cable & internet. They charged me $289/mo but for 7 days of use! They're insane! The customer service is outsourced to India & they are ignorant & totally incompetent. You can't understand a word they say. They're defiant & hang up. I had it installed Nov 20th. The house I'm in has universal cable & the tech stapled wires around an archway & wouldn't install the TV over the fireplace. It's now Dec 12th & I'm still waiting for the tech to come back to set up the cable in my bedroom. I've been billed for 2 boxes but the 2nd one isn't set up! This company is French owned & they don't give a damn about Americans.

I called Optimum customer service at 845 AM and was put on hold for an unnecessary amount of time going through this unnecessary spiel. Instead of having a human answer my call to help me..NO the system has to go through this long process just to connect you to a rep that has no clue about optimum. I was LIED to 3 times by optimum reps that their was an outage in my neighborhood. Which was not true.

In brief: Optimum service tech installed the internet equipment incorrectly. After calling and using the chat function over the course of multiple days for assistance with my frequent internet outages (approx. every 2-3 hours), customer service gave me a date and time that a service tech would visit to remedy the issue. I took time off of work to await the service tech and he was a no-call, no-show.

Experiencing wireless cellphone connection problems, my phone dials & never rings. People call me & I never received the call. Technical support is rude, nasty & unwilling to help. They blame it on me. 100% worthless company!

I may have had worse experiences with customer service organizations, but I can't thank of any. Unreliable cable service and incompetent agents on the phone, once you finally get to them, are recipes for moving to Fios or any other company that can provide internet, TV and phone. Then they don't show up during the time frame they promised. Clearly customers come last with this company.

Optimum = corporate greed. This company is unbelievably arrogant is not customer oriented. I had some issues with them before, so dropped all the services except the internet and waiting for FIO to be installed in my area. My parents who are 89 year old couple and not so fluent in English are Optimum subscribers specifically for TV package. They lost the connection and I had to spend 2 hours with customer service to try to troubleshoot it. Nothing helped so the agents suggested to send the tech to their place. Apparently, he came, fixed the issue. Some defective wires (that actually optimum installed originally), and this whole ordeal cost my parents $80.

Since 2017 I’ve asked Optimum to cease sending me junk mail. Initially I was told to wait 30 days for my name to removed. In 2018 I was still receiving Optimum junk mail. In 2019 I called Optimum to request they cease with the junk mail. Their answer was to remove my name but continued sending junk mail to my address instead of my name the word "resident" was substituted. I’m still receiving junk mail.

December 6 2019, I called customer service about 15 times to downgrade my package, every agent kept hanging up. When I first called all I heard was loud noise in the background. My service was never down graded after I was told by 3 agents they would assist me. The product is horrible and so is customer service. I am a satisfied customer with Verizon Fios. I would not recommend Optimum at least to anyone..

Since December 1, 2019 I been have issues with TV, Internet and Phone service. I called all week to Optimum about not be able to use the service th as that I pay for. Technicians are lazy and told my grandmother about other customer having the same issue. Then write a report the no one else is having the same issue. Supervisors are refused to talk to the customers as well. Optimum is just to steal customers money!!!

Have internet with Optimum (Altice). Decided to get cable tv a year ago. They gave me 3 hour window. Made me wait 6 hours and cancelled on me, I gave up. Giving them another try this year. Have already passed my 3 hour window. Called them, they said it will be another 2 hours. Seeing a pattern of bad customer service. Had to miss 3 hours of work, out that money. Now I have to cancel dinner reservations with my mom. Hoping they might show up.

Service techs claim they did repairs on inside wiring when they did not come in the home. Tech does work on outside wiring but files false report to Optimum billing. They charge $80 to Bill, I have called 4 times, am told supervisor will return my call in specified amount of time, they never call. Will not give me number of tech to call who lied about work done. Will not let me spark to supervisor either. Not paying for false charges from Tech, I am going to the media instead!

Where do I begin! First the customer service at Optimum is absolutely terrible. I had an incredibly horrible experience. Disconnected service after 2 WEEKS of their non-sense. I have been trying to pay the remaining balance of my bill - access to online bill payment was removed because "you are no longer an Optimum customer". THANK GOD! ...Attempted to make the payment over the phone using their IVR system - unable to make adjustment to the payment amount. Spoke with 2 separate costumer service representative. First rep. "Linda", disconnected the called after verifying my identity including my direct contact number. Mistakes happens, BUT I NEVER RECEIVED A CALL BACK FROM LINDA OR ANYONE ELSE FOR A FOLLOW UP.

In 2006 I started using Optimum bundled services. I started with 2 cable boxes for 2 TV sets in 2008. I had one cable box removed. I just found out by accident today Dec. 3, 2019 that all these years optimum has been charging me for 3 cable boxes but surreptitiously hiding the charge for for 2 non existent cable boxes by calling this overcharge by other names. The way I found out was that periodically I cancel my TV service with OPtimum and use other TV services because Optimum regularly nickel and dimes me by promising me one monthly price and finding ways of adding in sports surcharges in order to charge a higher price. A little while ago I hired HULU as my TV service and renegotiated a lower price with optimum. Optimum Gave a lower price promotion which enticed me to switch back to Optimum.

Called today to discuss my bill and possibly changing to Altice one boxes.

Been a customer for the longest time. The huge bill & internet always dropping made us change to a different service. I called their customer service to cancel the service with them and they are nice to you until you tell them NO to all the offers they give you to make you stay with them. Finally when I said no politely to all the offers, the lady changes her attitude very cold and ends the call rudely after we canceled.

Optimum has by far the worst service I have ever experienced. We moved into our house in CT in June 2017. Since then we have had horrible service. Very slow upload and download speeds. We have had to install multiple mesh systems, to no avail. Optimum has switch out modems multiple times and still they don't work. When they say they are coming to service our line they don't show up and say they did. I tried to switch cable companies, but Optimum has a monopoly on our area so we ARE FORCED TO USE THEM. We have now been without service or glacially slow service for 2.5 weeks and they just told me it'll be another 7-10 days before they can begin to fix our issue. IF YOU DON'T HAVE TO USE OPTIMUM DON'T. You will be severely disappointed if you sign up with them. Run, don't walk, away from OPTIMUM.

My 88 year old mother was told she would be credited for service outage and for a tech visit. After making several phone calls to customer service and getting a supervisor to authorize the fee waiver, the amount is still on the bill. Each time I called to fix this I’m told that I will receive a call from a supervisor or an email but it never happened. The representative lie and say they will adjust the bill but each time I would call them there is no record of this authorization and I have to insist on speaking to a supervisor all over again and again. Am told there is no record of the fee waiver. They're lying and customer service is horrible.

Went to 2 locations to return equipment and they were closed for renovations although online it stated they were open. Tried to get a final statement and it was sent to a place where I have set up an online account. I need my services disconnected but cannot get anyone to answer the phone.

We switched from Verizon Fios after 10 years. Verizon wanted to charge us $200 just to renew our contract and get new equipment, and then an additional $70 a month for the same package we had. Since Optimum were sending out insane amounts of mail and people knocking on our door daily to get us to switch we decided to give it a shot. There's no contract so we figure there's not much to lose. OMG!!! Time and aggravation! This is CRAP! NEVER WORKS! DAILY REBOOT IS NECESSARY! Don't do it! We're researching live TV streaming next. If we're going to have terrible third world service in the heart of NY we rather pay under $100 for the pleasure. :(

Optimum has horrible consumer policies that just nickle and dime you to death. The new member deals are really nice but once you are a customer all of their tricks come out. My internet often goes down and when I call to complain, they never really fix the problem and just tell me that they are looking into it. After 8 calls, I finally got someone to come out and found that they gave me the wrong router to begin with for the service that I got. They also refuse to give me any service credit when service is out for long periods of time. They keep increasing my bill every year and when I call to cancel, they insist that I need to pay for a whole month even when I only need service for 4 days. Every other company pro-rates the bill for you but it is their corporate policy to not do it. Happy to not be a customer anymore as it has been a very painful relationship.

I placed an order. Have Optimum installed in my home to provide cable, phone and internet. I was given a window for the appointment between 8-11 am. At 10:35 am I received a call from Optimum saying my technician was still at another appointment but would be contacting me when he was on his way. At 11:21 am I received another call from Optimum saying my technician arrived at 10:24 but no one was home to let him in. When I called customer service to fix this issue, I was told the technician can't come back today and I would need to reschedule. I wasted my entire Saturday morning waiting for them and they lied and said he did come at 10:24 am. I received no phone call he was on his way nor did anyone ring my doorbell or knock on my door all morning!

A longtime customer of Optimum, passed away, and due to this, when we told Optimum about it, Optimum shafted us with his bill! Optimum stated that they could not give any credit to the deceased balance, this painted a very clear picture of Optimum, and how greedy, and how low they could go! We told Optimum that they Fail to see that without Customers they would be Nothing, and Unfortunately Customers do pass away, and Unfortunately they can’t come back and Pay their Bills and Unfortunately the deceased biggest mistake was not that he passed away, as he could not helped that, but staying with Optimum for so long as a dedicated customer and paying For Their High Cost Services! Optimum should be Ashamed for their Horrible Customer Service!

Signing up the 1st year is how they get you. Then they raise the price without warning. They raised my price $20. And I was told the price would go down next month but when called to confirm days later they said the adjustments weren't made. My bill is like another car note. I will make it my mission to spread the news about their service.

Their internet service is the absolute worst. Most of the time I cannot stream video and I have to reset the modem. When I email or call their CS is useless. I am looking into NYC mesh or Fios as I am literally throwing my money away at this point. This is a perfect example of why monopolies need to be outlawed.

Optimum promises everything. Signing up is sooo easy. Getting out is endless torture. Installation leaves big holes in home's outside wall through room's wall. Modem remains after cancellation. Year later get surprise collection notice demanding hundreds of dollars if modem not returned immediately. Finding optimum's phone # to return it is impossible.

I have called repeatedly regarding the level of service that I have received from your company these last few months and it would be a overly generous statement to qualify the response that I have received as anything resembling "okay". I complained about channels missing from the basic cable offerings and got nothing but excuses numerous times until someone finally suggested that the boxes I have been paying to access the service be exchanged. To do that, I had to suffer the inconvenience of taking them to a center and getting them changed. The issue was resolved that way after maybe a year and a half.

I am sorry to say that Optimum has the worse service and the worse customer service reps!! I have been complaining about my TV service and internet for over a year and a half. As of today it still has not been resolved!! My internet is slow and I pay for on demand service and premium channels that does NOT work, rebooting my cable box have been a 2 hour pattern daily. The tech that came out in May 2019 stating that the cable wire from the house to the street has to be replaced. He told us that he will write it up and someone will come out and change it. This was NOT done!!

I paid Optimum on a Saturday late night and did not realized the option date. Per customer service even when you pay your bill they cannot help you because the automated system cannot be override. Wish I stayed with Verizon.

The worse billing customer service I ever had in my life! They charged me for nothing without my permits on. I just called them to get to know prices and plans but instead they asked my contacts and promised do not do anything and to call me next day. It never happened. In addition they charged me $50 for nothing!

I have my own Samsung cablebox. I picked-up a cablecard from the local Optimum Store and spent more than an hour getting it activated today. I called 6 times. After getting past the automated menu, everyone of the live representatives claimed that there is a local outage and refused to help. I resorted to online Chat. I had to confront the representative that if there was an outage at the service address, I would not be able to connect by chat via the internet. I was finally directed to a professional who succeeded to activate the cablecard, a task that should not have taken more than 10 min if Optimum bothers to retain properly trained staff. This is the latest experience in frustration after Optimum became Altice. If I am not locked into a 5-year contract provided through my co-op, I will definitely switch to another provider.

My internet service was interrupted for 3 days last week. So no wifi, cable TV or landline. I contacted Optimum and it took them 3 days to send a repair man after a series of appointments misinformation and last minute changes without any explanation. I was given appointments that were changed 3 times. When I called to ask the reason, the operators I spoke with were barely able to speak English and kept reading prompts. On the third day, I finally received a call from a dispatcher who also cancelled the new appointment I had been given earlier that day! As I expressed my frustration, he basically told me off, telling me that if I was not happy, he would reschedule one for the week after. My experiences with Optimum have always been bad and this one unfortunately is not different. It is the only provider available in my area so I don't have a choice.

Optimum has charged my 82 yr old parents twice for a job that was not done correctly the first time! Since optimum subcontracts out their jobs, the quality of the work is subpar. If they had done the job properly the first time, they would not have had to make the second service call and would not have been charged twice for that service call. I have repeatedly spoken to customer service and have been told they will call me back and they have not. Each subcontractor bills per job. The quicker they do yours (wrong or right) the quicker they can move on to another job to make more money for themselves. It's all a scam and optimum does not care if they are scamming the elderly on fixed incomes. Fact. I only gave them one star because you have to rate them, otherwise it would have been no stars!

My last bill increased from 133.73 to 187.79. Note on bill says that promotion expired but the worst part is on top of page 3 of 4 "Your monthly savings = $74.86". They are charging me $53 more and telling me that I saved $74. What a joke. Another disappointment with Optimum came when I called customer service. Call went to foreign country. Connection was very poor, I could not understand and was asking to repeat frequently. To add insult to injury, representative did not know what we were discussing, could not answer my questions and finally told me that his floor supervisor will call me back in 1 hour. Of course, nobody called. BAD, BAD customer service, very frustrated with Optimum.

I am looking for a better option than a company that can raise its prices over and over after promotions end, and without warning. Customers want a steady bill and do not want surprises on their bill and increases for no apparent reason, other than to line a companies pockets. Standard discounts for things like military, senior, multiple services etc should be offered for everyone, at the same rate for everyone who qualifies. Consumers want transparency and ability to choose the services they want at a guaranteed rate. This is why your company is rated so poorly. Please listen to what the consumer wants.

Don't ever get Altice Mobile. It is the absolute worst decision I've ever made. This is one business our consumer advocates should look into. In my opinion, It is a scam. I want to put "zero" stars but can't. First of all, to port over your old numbers, you had to get into your account in their site. The password they gave me did not work. Secondly, the only way you can get help is to chat online. They have no phone numbers that you can call nor can the people in their store help you. Because the password did not work, I pressed "Forgot Password" so that they can send me a link to reset the password via email. Tried that several times, but nothing comes into my email. So via Chat, they tried my other email address but nothing works.

Went to cancel service because of slow internet. I did not have a contract but when I went to cancel they told me I had to pay the rest of billing cycle which was 3 weeks. So I guess I did have a month to month contract. Very devious.

Maria **. The bills of Nov and Dec 2019 were charged $10. - late fees. I always paid the bills on 1st of the month. After speaking with Cesar on Nov 18, I learned that the payments should came on 29th of the month, no grace period. I was never notified of this policy-rules. Looks like Optimum has a mafia style operation system to me. I am really fed up with them after Optimum making a lot of many for many years on me.

This company is a bunch of thieves. I recently inquired about switching to Altice. My price was $60 a month more as an existing customer than it is for the price for life for a new customer. FIOS here I come.

I can't even begin to express how frustrated I am right now. Today is 11/20 and I have been contacting Optimum Customer Services regarding a service call on 9/24 for two MONTHS!! Every time I call I get a different story. They came out to install the service and since there was a power outage that day the service never came on. When I moved into the apartment 7 days later I realized that I never had service. They actually charged me $80 for a technician to come out to fix something that never worked in the first place!!!! I called them 6 times and was told that a supervisor would call two separate times- no one called. I even had two agents lie to me and tell me that the credit was being processed. Then today the agent just comes right out and says "that's the standard fee - they aren't going to credit your account." I am switching back to VERIZON!!!!

As I was moving I called Optimum in the middle of the month to cancel my service. I moved out of state and no longer needed their services. The representative informed me that I have already been charged through the end of the month but assured me that my service would be cancelled the last day of the month. I later called and spoke to another representative regarding my router and for some reason unknown to me that representative reactivated my account past the original cancellation date and did not inform me. I did not find out until checking my account online that I was charged for the subsequent month. Multiple days and phone conversations later my issue still has not been resolved.

I recently moved and decided to switch from Fios and try the Altice 1 package for my home and home office. I ordered the service and set up an installation date over 3 weeks in advance. I took that day off from work to be there for the installation which was scheduled between 2 and 5pm. At 4:45, I got a phone call from the technician he would not be able to make it that day and rescheduled my service installation for the next day between 2 and 5pm. Although I was upset, I took the day off again. Once again, at 4:45 the technician called me and said that they would not be able to install my service because the Optimum system was down. I was very upset. I had already taken two days off. Even though I was losing my patience, I felt I had no other choice when they rescheduled me for another day, two days later. They promised me that I would be the first one in the morning at 8 AM because I had already taken two days off.

So I switched my internet service from Fios to Optimum gigabit connection (Altice) and about after one month I lost internet connection. I called and was told a tech would come and fix it. Tech came and said that it had to be fixed over the network. Next day still service another tech comes and replaces the modem he leaves and still no service. Later that night service comes back on. (Thank God.) 3 days later service is out again. I call up and they say a tech has to cone replace the modem again. Tech scones and says that it has to be fixed over the network. (Doesn’t replace the modem.) Next day still no service.

Worst Internet Provider Ever. Their technicians don't even know how to troubleshoot so good luck getting support. Their speeds are slow and full of jitter, don't ever purchase Altice, it's full of bugs. Optimum is decent but their Altice equipment line is not ready to roll out.

Tech guy comes after big wind storm. TV pixelating. Doesn't check pole connection. Replaces splitter (theirs) on OUTSIDE of house. Next day TV pixelating again. Go out and see giant tree branch hanging on line from pole. Line looked like a V. Call these BUMS and they send someone out to replace line to pole. If the tech guy had taken the time to check the line from the pole he wouldn't have had to change anything. $80 SCAM!!!!

Altice One service is deplorable. The State and Feds need to fine the hell out of them. The system glitches are insane. Boxes reboot constantly while watch a show and randomly at anytime without morning taking up to 15 minutes for service to come back. When you need service you have to wait as long as a week while you have no internet phone or TV because their system is so bad they don't have enough field tech to keep up. Unfortunately they are the only service available in my area otherwise they would be gone.

To start off- it took 5 different technicians to set up my cable. I have never experienced such inadequate service. Then fast forward a year and my remote stopped working. I called cs for help. They tried to help but ending up cutting off my service and finally indicated I needed a new remote and would send me one. When they cut off my service they also disconnected my internet that was connected to all my smart home devices. What a major inconvenience.

For two weeks our cable has been rebooting and finally all service was interrupted with an "Err" message. We repeatedly called the support number for assistance. All boxes were missing channels from our package and we had no service on one of our three boxes. We decided to spend the day to resolve the issues. I called Optimum early today and after several attempts to reboot and restore service, I was advised to return the old cable box for a new one.

First I want to review the actual product. While the Altice box is nice and sleek, the interface isn't the friendliest to navigate through and the apps are incredibly limited. You still have to buy a Fire Stick or Chromecast or something if you want to access anything other than Netflix. Next to customer service. When I signed up for the service I was told that taxes and fees were included in my price and that if i signed up for auto-pay I would get a $5 discount on my monthly bill. Well guess what, taxes and fees were not included and I didn't not received a $5 discount for signing up for auto-pay.

Don't let them fool you. Horrible Wi-Fi, glitchy cable, and rude offshore representatives. They will hang up on you if they don't have an answer. Just stick to Hulu and black market stuff. Amazon box, Apple tv, etc.

No help provided, left to dry. Had to figure out things myself. Insane amount of charge every time someone visits and they don't even fix anything. Multiple times I have called and told them about constant issues that keep occurring, yet it has never been fixed. Just move on over to Verizon or something with way better service than this.

I would recommend avoiding Optimum at all costs. The company cut off my internet service at my home / home office due to a mix-up in their computer system. When I called customer service, it took 5 days of repeated calling for someone with any level of competence to look into the matter and call me back. 5 days. Then, the following month, I received my monthly bill, which included a $150 installation charge. They actually charged me as if they did a new install at my house when in fact my service was disconnect by their error. I have still been unable to resolve the matter. Their customer service representatives are among the least competent I have ever dealt with and when you ask for a matter to be escalated, they promise a 24 hour call back. No one ever calls back. Again, absolutely horrible - avoid using this provider at all costs.

They basically outsource their customer service rep. from India and one word they are ‘Horrible’. They don’t know what they’re talking about and I feel like I have to be patient with them instead of the opposite! I wish I had other internet providers in my area crying out loud!

Biggest mistake ever made switching to Optimum! I regret it so much! Less than 24 hour after I paid for installation and only my TV works. The installer couldn’t finish the job because systems were down. Spent 2 hours on the phone with someone and although he got my tv to work nothing else does. I ask for a installation refund and was Told no. And the person I spoke to last night had the audacity to say that if I had told him about the second modem for my telephone we wouldn’t have been on the phone for two hours trying to rectify this which I’ll add still is not rectified. I hardwired my computer into my router and it still says no internet. Today I have been transferred 3 times and on the phone for over an hour! Now they want to transfer me again! This is the worst company every!

I have been with Optimum since 2010 due to moving to an area where they were the monopoly. Finally, Verizon has come to town. Needless to say, their pricing is so much better than Optimum, and their WiFi speed??? Unbelievable. Now for the ending. Optimum has basically held my telephone number 'hostage'. They were ridiculously difficult and hostile in helping me to disconnect their service. Sorry for the rest of you that have no other options, but for those who do? Think thrice!

Only after renting our DVR box were we told that there would be an $18 per month charge to use it. Due to sports programming, our DVR didn't get the last 15 min. of a show recorded about 10 days ago. When I went to see it under "Free On Demand," it said that there would be a rental period. I called Optimum to clarify why a free show would be described as having a rental period. The Optimum agent confirmed that there is a 2-3 day grace period to see "Free On Demand" shows and then there are charges. Since the On Demand screen DID NOT INDICATE A DOLLAR AMOUNT FOR THE RENTAL, I asked what a rental would cost. The agent said that it depended but typically the charge is about $4. In my experience, Optimum nickles and dimes its customers and is secretive about its fees.

The worst internet experience. Everything started when they change companies and started with active I believe so, called several times about an issue. The voice recognition doesn’t work properly and data entered on the automatic service doesn’t transfer over to the representative helping, they don’t know what they are doing over the phone or seem to have any clue at all. The internet worked on and off for over a month. Trying to get a technician's appointment doesn’t seem to be an option because the have all day appointments available only (guess people don’t wanna work with them) and several time on hold for them to try to troubleshoot. The worst ever. Wish to be able to give -20 stars. Switching over to Verizon.

Help my elderly parents with their bills and keep a record of all the payments I make. I started getting late notices from Optimum and when I called them they told me they have no record of a payment. I shared with them the confirmation # that was given to me and they said "Oh we can not look it up that way". What the hell is the sense in giving me a confirmation # if does nothing. This has created so much wasted time on hold with Optimum CS and Billing via phone.

We have been a customer of Optimum, when it was still Cablevision for 20 years on the North Fork of Long Island. Currently we have no internet, no cable and no telephone for 3 weeks yet they continue to bill us the outrageous monthly fee of $280. When they send out technicians they don't know how to fix things, when you contact them by phone you are put on hold for 30+ minutes and are then transferred to someone who says ”there is an outage in your area”, which is never true and their standard line in order not to deal with the problem.

They slowly increased my bill over the year, first 10$ then 20$. Now they offer half what I pay to newer customers for the same service (crappy service that cuts out on weekends as well). These cable companies and they're greedy monopolies need to go! I have no options in Brooklyn NY but Optimum. If you have any recommendations on how to dump Optimum, please email me at **. Thank you!

The billing doesn't end when you return the equipment. It ends from the first day of service to the following month. So if you returned on Jan 30 and you started on any mid month, you will have to pay for the billing cycle. In other words you started Dec. 15, and returned Jan.30 you owe till Feb.15. Paying for no service, sounds like fraud, not policy.

I was a loyal customer to this company for over 9 years! ALTICE came into the picture, and all HELL broke loose. If I could rate you guys a -100 I really would. The loyal respect clearly means nothings. Since the whole Altice ordeal, my service has been HORRIBLE. No television for a week, no phone service for 3 days, and of course no internet as well. With all 3 services out on Monday no one is available till Friday or Saturday. Completely unacceptable! Finally called to cancel my service and that took an extra 2 days.

I called back on May 13th from North Bergen NJ when I had no internet service. They said a technician will come the following week to repair but it wasn’t fixed. I was then told I had a data leakage which only an engineer can repair. After countless calls I took the equipment back to West NY, NJ center to disconnect the service and close my account. Next thing I know they bill me for June, I called back to be told I would be sent a check for the prorated days of no service in May and not billed. Now as of October I am in collections for the June bill. What a sorry horrible company!!

Optimum has maybe the worst customer service I have ever experienced. First off: It's made nearly impossible to talk to a sales representative. Once you make it through an endless automated phone maze to even be able to access the option of speaking to a human, the lines are consistently busy. When I was finally able to get through to someone, he explained to me that my problem (inconsistent service requiring daily resets of the modem) was hard to prove. He basically tried to talk me out of having someone come to fix my service, threatening that if they found no problem while they were there we would have to pay an 80 dollar fee for wasting their time.

Optimum customer service should be automated, the reps constantly have inconsistent information, they place you on hold for long periods of time, they all need to be retrained or fired. They lack professionalism. Once a new carrier comes to my area I will be long gone. No wonder why they have terrible reviews. Their customer service / supervisors you can never get a hold of / fail to return calls/ they fail to honor their printed programming. This entire company needs to be revamped or have customer service automated. The people are not working anyway. Last complaint some of the reps have language barriers. How could someone resolve issues & they barely speak/ understand English. Again if you have options choose wisely. They are a complete waste of your time.

I have been without Internet service for a week now. They no-showed on my service appointment so I went to the Optimum store and exchanged my modem and router. Service was great for about an hour then cut out again. I cannot seem to get Internet service no matter what I do. Wait hold times are unbelievable. Customer Service Reps can't help. I troubleshoot better than they do. So when I call I have service so they tell me nothing is wrong but then my service will cut out again and I'm left without Internet. I have another service call set up, hopefully they show up. If the issue can't be resolved I'll be switching providers.

First let me say that I am a customer for over 15 years. Recently I had a problem with one of my Samsung cable boxes that could not be resolved by Optimum support over the phone. BTW, I could barely understand the Technician. Then I was told to bring it to the nearest store for an exchange. Guess what? The nearest store was 16 miles away. My time & my gas for their defective product? What kind of customer support is this? They should have more stores or a delivery service for their customers. This is a clear indication of what happens when there is no competition for business....the customer suffers. VT

The worst customer service I've ever experienced. I've been lied to multiple times about my account and charges that were never supposed to be on my account. For months I've been calling non-stop and getting nowhere. Was recently told by a rep that someone called and cancelled my phone service. I never called and am the only one listed on the account. When I demanded more answers he said I would have to speak to a supervisor and he would escalate the issue. Lies after lies after lies. Nobody can give me the phone number to any supervisor. I'm just supposed to trust that I'll get a call back in 24-72 hours from a supervisor (I never do). I ask for a supervisor's phone number and the rep told me it's internal information they can't give out. Neither can they give me a fax number or email. Nothing.

When you’re a monopoly I suppose it doesn’t matter but the level of ineptitude is commendable. Optimum can make a process like installing a new modem, something that takes more than an hour. This is a tech company. I’m still on hold after 1:10. To install a modem. How can this company still be in business???? 0 stars isn’t an option.

Internet goes out many times a day, and you can set your watch to 12:15 and 6:15 when it is sure to go down. I have spent my life going to the store, they say: "you need a new router," "you need a new modem," "you need a new router," "you need a new modem." If you have to speak to tech support, you have to wait HOURS for anyone to pick up or call back. If it's on the weekend, just forget it. They lie all the time. They set up appointments, then when they call you to confirm as soon as you say Hello, they hang up and cancel the appointment saying they couldn't reach you. The bonehead cable guy strung a new wire outside my home and wrapped it behind my gutter and wire is strung diagonally across my front porch.

Moving into our new house, I scheduled installation of Optimum cable, internet and land-line 2 weeks in advance and was told over the phone that my installation would be free of charge. The installation appointment was made for 10/10/19 and I was given a time window. Optimum referred me to a service (Hello Tech) to have the TV mounted to the wall so they were scheduled 2 hours after the end of my time window. When the optimum technician did not show up I called customer service and they apologized and said the tech will be at my home in 30-40 minutes. So I asked the Hello Tech guy to come 2 hours later than originally scheduled ($25 fee). When the optimum tech did not show up again, I called, and I was told he was going to be there a little later. I asked Hello Tech to come in the evening and they agreed (another $25 fee).

About one month ago I lost internet for 2 weeks. I kept trying to reach customer service to find out what the problem was. Finally the representative said that a technician needed to come out to my home. The technician came and said that the problem was on their end and the internet should be fine. Little did I know that they would charge me for a tech to come out. The charge was 80.00. I called customer service back and wanted an explanation for the 80.00 charge. They said that every time a tech is sent out they need to charge the customer even if the problem is on their end.

Please do not sign up with Optimum, their service is not stable. My internet goes down almost 3 times everyday. The customer service representative misinformed me.. She mentioned their service will be pro rated if I cancel on the 2nd day of the month. But they did not pro rate the bill for the month. They charged me for the entire month even though the customer service Representative misinformed me that they do pro rate.

I saw the commercial and the deal was too good not to try. That impression was wrong. The first 2 appointments were cancelled. They gave me no notice of either cancellation. I called after the three hour appointment window to find this out. Each time I was on phone for more than 40 minutes to gain this information. When they finally installed the product the following day, it only performed at 60% of the advertised speed. So, I refused the service. However, the technician would not take the equipment back. Another phone call, during which I was informed that I was responsible for the equipment left by the technical.

I have had Optimum since I was a baby. My partners always had optimum so it is all that I know. Once I moved out I wanted to have the same cable company. My experience with them was not good at all. First they got it confused with 3 cable boxes when I said I wanted only 2. The Tech came out to install and he came with 3 boxes!!!! I told him to only install 2 cause that is was I asked for and he said he can’t do that. He was very rude and left. I called optimum and spoke to a supervisor and they finally got everything right. When a tech came out he still brought 3 boxes!! I just let him install it because I did not want to go through all of that again. The next day I returned one cable box. I was also promised since I am a new customer I get a American Express gift card of $200 after 3 months.

So extremely tired of Optimum. It's next to impossible to speak to someone in tech support and once you do it's someone not even in this country and just puts you on hold so they can ask a supervisor. The cost is extremely high and just keeps going up while new customers get everything for free. Over 15 yrs a customer and can't get an appointment for 3 days while my business uses the phone and internet for every day functions. When will there be other options!!!!

I've had ALTICE One for over a year, it's horrible! It cuts off and reset whenever it wants. I could be in the middle of watching a movie and it cuts off! No clocks on the mini box! The monthly fees are ridiculous for this type of poor service!

We bought into the lifetime price. Installer came on Wednesday October 23. Left at 5 pm without finishing install. Different installer came on Thursday, he also left without finishing install. Spent 4 hours on calls with customer service. In the end was told they can have an installer come on Monday October 28. NEVER again will I ever recommend Optimum.

We upgraded our equipment to Altice 1 recently. The service we are getting is good. What isn’t good is the customer service. During our installation which we had to pay a 79.00 fee to upgrade, our technician neglected to hook up our home security cameras to the internet. We did not realize this until a few days later when our alarm went off. The alarm company dispatched the police because our cameras were offline. Thinking we were being robbed and the security cameras were disconnected by the said robber we met the police at our home. After a thorough walkthrough everything was intact and it was deemed a false alarm.

Since they were bought by Altice, they outsourced the call center to another country. More jobs moved from NY and tristate area to cheaper labor abroad! They don't speak English and don't understand you when you speak to them. Repeat same statements until you give up. Great way to take care of your customers who pay upwards of $200 per month for mediocre service! Do NOT "upgrade" to Altice One, was pushed to market too early as per technician who REMOVED it from my house a month after they installed. Now they won't refund my $79 for installation ... what a racket!

Every experience with Optimum was terrible. First time I called with a billing question the person on the phone was so nasty to me. When I asked to speak with her supervisor - she hung up on me. The next time I called with a billing question the person on the phone would not help me unless I gave him the number located on the bottom of the modem? I was at work and couldn't access it - this was after being asked every question to identify myself. Calling to cancel my service was also a brutal experience. 33 minutes on the phone being grilled as to why I wanted to cancel my service and then oh yeah getting hung up on again. Horrible service, horrible people.

I have had cable problems for 4 months and no one fixes it. Customer service is not helpful. They gave me a temporary cable and it has been struck by lightning, it has staples down my driveway and has put a hole in my tire and they will not fix it.

Worst Internet in NJ/NY. Have been a customer of Optimum for 10 years now but every 3-6 months they want to increase the price with one excuse or the other. Internet experience is extremely bad. Customer service is horrendous - no one can beat their worst service. They keep transferring the call from one agent to another and most of them are somewhere outside the country and have no clue what they are talking. With all the comments on this website - Wonder if Optimum management really care about the quality and customer satisfaction at all????

I recently got Altice in my home. Although. I love the service of the programming and internet speed the process to change for one channel to the next is archaic... You go to a channel then you literally have to wait 3 seconds till you can change to the next channel... It’s frustrating and bizarre!

Not only did the WiFi not work which is bad enough so I canceled my service within 24 hours, they refused to pick up their equipment even though they gave me 2 different appointments, September 30 and October 16 to wait for them all day to pick it up. After 2 no shows they want to charge me over $400 or want me to drive to them to return their incompetent equipment. Needless to say that is why the majority of people use Verizon. Never again, completely incompetent company.

My sister recently connected their "premium superfast internet" and tv for $200 a month. TV on demand is extremely limited to what they want to provide you unless you rent titles from them while their so-called premium internet wifi network leaves you looking at buffering wheels every 20minutes even if there is only ONE device connected to the network! Overall trash wifi connection and their "fix" is to sell you a "wifi booster" which comes from a company they own. Wow!

Worse experience! I was set up to switch from Verizon (because I thought it would be cheaper, which it is NOT) and the tech showed up 45 minute AFTER THE 3 hour time frame I was given. The tech showed up in his own SUV, that had to be over 10 years old, and he couldn't even do the installation because he was having difficulty finding a signal.

I have been an Optimum customer for more than 3 years and they keep on increasing the bill every 6 months/Year stating the Promotion has ended. While existing customers are penalized for their continuation and loyalty, they keep promising new customers lower rates and a new dimension stating "Price for Life". When you reach out to customer Service to understand your options to optimize the bill, they keep transferring the call from 1 person to another person and you start explaining the problem from the start to every person. Very pathetic way to manage Customer Service. The only resolution they suggested to try (they were not sure) - Disconnect your Services and join back as new customer to avail Promotion.

We signed with Optimum for internet and 4 boxes. The appointment date was May 11, 2019 for 9am-12 noon. The techs came in with wrong boxes and left with their equipment. They were on the job for 2 weeks and were trained. They didn't know how to do the installation. I live in Manhattan and had gone to Southampton for the installation. The next crew I was promised would be there 2-5pm. They did not show up!

I've been in networking for nearly 30 years, and I use the Internet for everything (no phone or TV packages). My experience with Optimum about 5 years ago was an incredibly frustrating exercise in incompetence and straight up deceit. I was thrilled when FiOS came into the area and made the switch. Recently, after a somewhat unsatisfactory renewal with FiOS, an Optimum rep assured me that they could provide more than twice the speed for less money, and offer a credit against the FiOS contract. During the first billing cycle, I had to argue to get the monthly price promised me in writing by the rep. By the 3rd billing cycle, Optimum refused to give me the full credit (which was also in writing) because I didn't get a full package.

It was big mistake in my life. Poor service, not real hidden Higher bills, the agents very rude. If you said them want to cancel they will ask a lot questions why you want cancel it. Optimum is **!!!!

This company is the biggest ripoff in the land. Can someone please tell how a 69.99 for life turn to 200.00 a month for life. The person who signs you gives you the price you want to hear and when you get your first bill it's double or more and when you or if you get a customer service representative he or she hit you with a whole bunch of hidden charges that you will have to pay or it will mess up your credit.. and the service sucks. The Altice box shut off whenever they want right in the middle of a program. I'm so disappointed in this company. To whoever is reading this this company will rob you blind. Ps how's ever running this company should be flippin' Fired!!

My condo was finally wired for FIOS, and I was ecstatic that I could dump Optimum after 4 years of overpriced and unreliable internet. I had the 200 speed service ($104/mo. that included modem or router rental and a monthly line protection fee), which was slow most week nights and weekend mornings, and which would disconnect for a few seconds to a few minutes at least once a week. I'd have to reboot my modem monthly.

Optimum is, unfortunately, the only service provider in my area. I have been limping along with their poor service for years, uncomplainingly to date. The last straw was the optimum "policy" of increasing their billing automatically from the reduced off-season rate to the full rate, while not reducing the rate back to the off-season rate at the end of the full-rate season. Optimum blithely continues to bill the full rate while no service is being used at all, and refuses to adjust the bill. Adding insult to injury, it is nearly impossible to reach a customer service person by phone. When you do reach one, after a lengthy wait on hold, the customer service people are gleefully unhelpful and rude.

I signed up for 300 download. It is now capped at 100 and is usually about 45. I have spent hours on the phone just waiting for someone to answer. And.. nobody ever has. This Optimum total lack of service and honesty is a nightmare. CANCEL!

We lived in the town of Brookhaven where we are obligated to use Optimum services. First off for the year we lived here we had to replace the Altice all in one box 3 times. This is supposed to be the top of the line equipment yet we would have no internet on multiple occasions and have to wait for a service appt. I just called to cancel my subscription after being directed to a retention specialist who went through his required scripts of trying to retain me as a customer. I very firmly had to explain to him that I'm not interested and we could bypass this nonsense. He stated that he is required to ask specific questions before proceeding to the cancellation.

Be careful with this company. They had a offer for 100.00 gift card with new service. I got the service in May. It didn't properly work till two weeks later. A tech came again and took 4 hours to fix it. The cable and internet was working ok. I called 4 months after service to inquire about my gift card they states in June I was late and I'm not eligible for the gift card! When I said I would close my account they were like "o.k." Oh I left a major part out. When I called to start new service a dog was barking in the background. Please find a new company.

Brooklyn NY, Brownsville, East New York and Canarsie area. Ever since December of 2018 I've noticed fluctuation with the speed on and off every few days or so with the internet service, then soon after like in January I started noticing television poor pixel and picture quality from time to time judging on how windy or rainy it was outside, then sometime after that the telephone started working one way, sometimes I can hear whoever I was speaking to but they couldn't hear me or the touch tone pad wouldn't work on automated calls and calls would suddenly drop.

It turns off automatically several times a day and all customer service rep ask us to restart every time we call. Finally after dozens of calls they are send a technician. Now I am not sure if their technicians can understand the issue. Very disappointed.

Just a few weeks I had a problem my signal and I called customer service regarding the issue. They said they will send out a technician and solve the problem, when the technician came he didn't do ** he was on the phone with his friends and were talking while taking out an adapter that was installed and changes the router. The problem kept on happening until I called again and a representative did a software update from their side for the router. After that the problem was solved. For this month's bill I get charged an additional 83 dollars for that adapter he took out and because he took out coaxial cable and put it back. Optimum overcharges for ** things. I would leave optimum and get another provider but Optimum is the only provider available in my community.

Due to the bad weather Optimum cable broke from the pole and dropped on our backyard, when complained they said "if there is no interruption of service its not an issue" mean time my children are unable to use our backyard. Horrible customer service.

I have been calling for the past 2 days. They never call you back. I have been waiting for a customer service for over an HR. No service. The same problem. No internet. No tv. I guess I will just have to close this account and just take them their equipment. Horrible. This has been going on for over a year. They fix it and it happen again. I am done with their poor service.

The representatives have no sense of good customer service. My installation was scheduled between 11 and 2. Unless we had called we'd never know that engineer wouldn't actually make it within this time frame and he'd be way later. I try to explain that there's a plane to catch and just extended no courtesy to move it forward or at least make it within the time frame we were given. The online pricing are completely misleading which I will report to the bureau of consumer protection.

Can't get them on the phone. I had no cable boxes working for 5 months. I told them to change the tap. I do it for a living. Finally 5 months later they changed the tap and I am working. Worst customer support ever!

With Optimum, coming from Verizon FiOS, you get charged more for (a lot) less (speed). Hating this company to my guts. Charged me twice $80 service charges, for a sub-par service that they offer. Retarded channel setup. Slow Internet. Incompetent technicians, lying on their reports back in the office. Went from "needing 3 extenders to be sent in 2 days" to "issue is with the client setup" and charged, WITHOUT any notice, $80 service calls!!!!

After 4 attempts to resolve, I was told they won't credit me the $80 for a missed service call. Let me state that when I initially called to resolve poor Altice Mini connections for extremely pixelated video (unwatchable), they escalated to an in-home service call. I said I was only available on the weekend and the CSR said she would definitely get me a weekend appointment and would call me back to confirm. That was on a Wednesday. Friday my neighbor texts me that Optimum van is parked outside my house. I did not confirm this appointment. I checked my email did see an appointment email but it was already too late. I rescheduled for my initial weekend request.

I was paying $104 a month for their high speed internet, 300mbps, but was only getting between 158-178mbps. I had to deal with their "support", which are people who are better trained at not answering your issue, than actually dealing with it. Shockingly bad service.

Internet service went down due to an Optimum outage at the pole - supposedly was fixed however my service is still down - takes over an hour to get someone from customer support at Optimum to either chat or speak to - they determined the issue is at their pole but aren't going to be able to send a technician for 8 days to fix it! I live on Long Island in a very popular and densely populated neighborhood - 8 days without service? Really? How is this acceptable? No storms or natural disasters caused this outage. I will be exploring other Service Provider options - I suspect I am not alone in my experience with Altice/Optimum - I had this service for 20 years since moving into this residence....

Having been with Optimum for several years**. The only option in this area, as is the monopoly nature of services in the USA. I notice that internet (at the speed I currently have) + phone (which I don't) is available for $55/month ("for life"). I, an existing and loyal customer who always pays on time, am getting ripped to the tune of $85/month for internet alone. That's over 50% higher charges than I could get if I didn't already pay Optimum. I called Optimum and was told that this is only for new customers. This is not stated on the website. Therefore: Optimum, stop ripping people off for as long as you can due to their lack of awareness. You should automatically give your existing customers the rate you offer to all non-customers. And, let's face it, it's mainly old people that will be getting stung by this tactic.

Just moved and signed up 3 days ago. WiFi range is extremely limited. Bought the best WiFi extender available but still 2-4 bars depending on time of the day. Trying to sign up (for other apps and billing) but my info I provided is apparently invalid. Called customer service but never could get out of automated system after 40+ minutes. Desperate to talk to someone, finally I called sales for new order cause that’s always the fastest way to get a live person with all unethical corporate. Someone answered but no help! Simply horrible service, hope they wake up before going bankrupt like the others.

3 techs appointments. Still can't get picture for a month now. Frustrating even to get an appointment with the robot answering. Billed me for service not completed and did not fix problem. Agent Darrell ** refused to let me speak to a supervisor even though he could barely speak English. Verizon here I come....

I called Optimum to go with the advertised Altice One package for my area. The offer was for Altice Core TV plus 400 megabit internet plus phone line at $94.99. I wanted to get that service but because I am a current Optimum customer I was told that my price for that exact service would be $251.00 per month. It took me about an hour on the phone to get that information. The person did not want to give me exact numbers, just make changes and tell me my next bill would be lower than I was paying, which it would not have been once the changes were made to reflect the advertised offer. Very disappointed with how Optimum (Altice) is treating its existing customer base. If I had a viable option where I live I would switch in a minute.. I may consider putting up an antenna on the roof and just go with broadcast TV and just retain internet service.

I was a recent subscriber to their triple play services - Internet, Phone and TV. I disconnected my services with them as I decided to take a different approach for those capabilities. Their policy is to continue to charge me for the full billing cycle even though I cancelled just 5 days past the previous cycle. While I am okay to pay for the 5 days (pro-rated) I was with them, it is unreasonable for them to charge me for the remaining 25 days in the cycle. They absolutely need to fix the policy. Highly recommend that folks understand what they are committing to before signing up with Optimum.

I have been with Optimum the past four years and have had mediocre service. When moving in August I went to switch to its competitor and they offered me a loyalty move credit of $34 off my 76 per month bill. When I received my first bill it was $90 which is even more than I usually pay so where there promised $34 discount. I waited an hr to speak to a rep who told me they upgraded me to a new plan $30 more so the discount was canceled or without my permission they switched my entire plan to charge more. How unprofessional and sneaky.

This company has horrible customer service and provides inconsistent service. You can’t understand the customer service people due to lack of enunciation and they can’t correct or reprogram my new cable box that I had to pick up at the store and replace the old one. Different instructions given two separate times by two different customer service representatives and never resolved except if a technician comes out for $80.00. If you go to the store, the sales people there are NOT friendly and give off and don’t care as to the frustration of a customer dealing with Optimum. Absolutely horrible and where we are located, there is no other company to choose from and believe me Optimum knows it and takes full advantage of it.

The worst customer service and company I have ever had, take too long to answer the phone even to return the calls. WHAT'S WRONG WITH THIS COMPANY? HOOOO BUT IF YOU DON'T PAY ON TIME < not even one star.

It took me two days to get in touch with customer service and when I did I could barley hear her. It sounded like she was driving all I heard was like a wind. I was without cable for a day due to power outage. I ask for a credit for the day I didn’t have cable or internet and she told me it’s not eligible. Also I bill kept going higher and higher every month. My bill was originally $180. And it would come $220 so I ask her nicely to discontinue my service. She said when I paid off the current bill which was $600 when I only owe one month when I ask her bout the $400 she said it was taxes and past due balance when I paid every month $200 for my bill. They refuse to discontinue service. Stay away. They are the worst cable company.

My latest experience with Optimum online company now they scamming people with any type of service call fee. Our problem we thought was the modem however after 4th modem in 3 month optimum online decide to send somebody. Problem was wire come from pole to our house. Technician change wire. Problem solved. We get charge $80 which is we shouldn't when I called them and ask them why we got charge they said, "Technician step in your home." Yes he check to connection but problem was at the outside not in my home. Customer rep said to me nothing he can or I can do. When I ask higher authority people for speak he denied my request. If I had choice to switch I do this right away. Even paying more than optimum online but as of now only choice them. And they are very well aware of. I don't care about $80 even not our fault but There is no one complain about and not much choice that bothers me so much.

I use 5 cable boxes for different locations. One of the boxes died (no lights, numbers, etc). I was told I have too many boxes already to mail a new box to my home and having one delivered will cost $80. The ONLY way to get it replaced is to drive 30 min to the only bricks and mortar location in Southern CT. Last year they charged me $75 for a technician who told me my TV was old and no good and the cable eqpt was just fine. Somehow the old TV worked perfectly when moved to a new location but a new TV did not work with the old cable box — which was obviously broken. They eventually replaced the broken cable box but refused to refund the unnecessary fee. Internet has to be rebooted almost daily also. If only there was ANY other company...

After service stopped working, they tell you to keep service on in order to process a refund claim. They charge you in the meantime and don't let you cancel. Which is more than refund request. They keep you hostage and make your life HELL.

The worst customer service and company I have ever had the misfortune of dealing with. There’s always a 15 minute wait just to speak to someone. Their customer service reps the people who answer the phone are so unprofessional and rude so when you ask to speak to supervisor they just hang up on you. They send over lazy and unprofessional cable technician to your house when installing their systems. After all this you will try and make a complaint and try and speak with a supervisor but you will never get a call from one. This company knows you need them for their service like internet so they just don’t care????‍♂️ If there was something else I would have done it.

Everyone my auto payment is deleted due to their system issue. Then they charge me late fees. They tell me they can only give partial discount due to non payment. Every month I go through this issue with them. I have set-up auto payment. There is no question of me not paying my bill. They made it sound as I am trying get out of not paying. This seem to be scam of trying to collect money from customers. This issue needs to addressed and taken care of ASAP. Everyone works hard for their money not pay people who are not being genuine. I am complete upset with their behavior on the phone with me. 'Cause they know there is no other provider in the area so the customer is not going cancel the services. We people like us are being taken advantage of.

BE aware what the rep may OMIT when it comes to seasonal rates. I was advised to ask for suspension rather than seasonal since I am away from December till May. I did that with the rep, only to find that I was charged way about $240 starting from March. I am on auto-pay. Upon calling Optimum to inquire about these charges, I was told from another rep that I had to CALL Optimum in March to ask for suspension and that was how seasonal works. So here I am four phone calls and months later still waiting for mediation to call me back and credit me these overpayments. Why not just set a fair, reasonable price for service and save the consumer from haggling over pricing and billing missteps!

July 12, 2019, we left Dish to get Altice/Suddenlink and it has been the most aggravating experience we have ever dealt with. I am on the phone now at 8:30am so far 25 minutes. Yesterday we had the 15th Tech come and attempt to fix the problems with the TV. We have to re-boot the system about every 30 minutes on average, sometimes 2 minutes after turning on or 2 hours. The TV freezes up and you can't change channels or for that matter even turn off the box to be able to re-boot. The remote on our main TV won't function, we have checked batteries they are strong. We have to pay the bill until the issue is fixed, then we will get a credit, maybe.