Optimum Reviews

My internet keeps going up, almost 80 dollars a month and all I have is internet. Spoke to customer service a couple of times, representative says there is nothing they can do, if I don't like paying the bill I "can turn in the modem". That's your answer? That's customer service when I told you I am leaving to find someone more reasonable? As I was speaking to them I looked online and saw they are offering 24.99 a month to new customers, but Donna lied and said there are No Promotions and could not drop my bill just a little bit to keep me as a customer. They have cornered the market so they can keep overcharging thinking no one will do anything about it. Looking for a new internet service provider right now. Tired of giving my money to these crooks, and the internet has to be Reset just about daily, You suck Optimum.

Optimum charged me $80 service call fee where technician came to my house and perform no work other than telling that my router is old and needs to be replaced to get higher speeds. I have my own modem and router and in fact it was an outage issue in my area which was their cable issue. This appears to me as some sort of scam and fraudulent charge. I would like this charge to be removed from my bill since there was nothing done in my house to fix the issue. I have spoken to customer service rep and their manager with no luck. Another manager suppose to call me tomorrow to discuss about it. I would like to file complain about this fraud charge.

I have been a faithful Optimum customer since 2004. Since last 2 days, I am calling the customer service numbers to be connected to cancellation department. (They call it retention department). I am trying to get out of the cable TV service as I am paying a very hefty amount and not using it. They are now offering new Altice service for new customers which is 1/3rd of the cost which I am paying for similar services. I asked the customer care person to provide me with the new offering considering that I am their customer since last 15 years. However, she totally refused and finally I decided to get rid of cable TV service altogether. Since then I am being tossed around from one queue to another and never reaching the "retention department". This is simply extortion and a trap.

I am a very unhappy Optimum customer. In a 3-4 months they changed my plan several times, every month raising the cost of their services, without obtaining my consent. They are fooling their customers, don't do what they promise. Don't believe them! It's especially easy for them to rob those, who choose the automatic payment method.

Terrible customer service. Lack of communication. Installing process was nightmare. After installer left the the WiFi did not work. Had our service turned off 4x within 2 weeks for no reason. Paid our bill on time. When I called to complain and request a credit for inconvenience and frustration. We then received a 7.00 credit. JOKE! Wish we never signed up with them! Nothing but problems since day one!

Does anyone in this company know what they are doing? I don't think so!! Thinking of reporting them to BBB. Received confirmation email with confirmation # to change from Optimum to Altice with date and time technician scheduled to be here. When I called them to add another box, they said that confirmation # doesn't exist. Advised me to replace new order. Wait another 2 weeks? No!! (Placed order on August 31st, earliest technician be here was September 15th.)

Why are these crooks in business? I downgraded my service so when I called the lady said, "We'll send someone out.." I said ok..the guy came out..well after he left I realized he never hooked the box up! I tried and it said err..so I called back and told the lady what happened..she said, "Ok we'll send someone out.." So I said, "Ok and I won't be charged right? It wasn't my fault.." She said no..ok the second guy comes, hooks it up..next thing I get a email with a $80 service charge..she told me I would not be charged..so I call again..the next lady said.."Oh no you shouldn't have been charged..we will credit your account..so when you get your bill just pay what you would normally pay.." Ok no problem..I get my next bill..the $80 charge is STILL on there..

So, I was a Verizon Fios customer for some time now. In addition to being a Fios customer, I was a VZW customer almost triple that time. Needless to say, when it came to signing a contract I had no fears. But that was the problem, Verizon as a company is contract-happy! The latest iteration of my last Fios contract with Verizon saw my beloved HBO being taken from me. The only option was to pay nearly $60 more to keep what I had. I said hell no to that! Not only did I feel insulted that Verizon was willing to have a long-time customer walk, but I almost allowed my emotions to severe my remaining commitment with Verizon, namely my VZW services. Boy am I glad I didn't. What I did do was perhaps worse: I brought my TV bucks to Optimum's piggy bank; worse decision ever!!!!

So I signed up for Optimum about six months ago. My young adult kids have gone back to graduate school and away for an internship kids so we didn’t need one additional box which is eight dollars a month to rent. When I went to the Hicksville New York store with the box and cable that I easily disconnected, the customer service representative aggressively told me that I can return the box but that should I need it in the future, I can’t just pick up a box at their store (because for some reason they don’t stock them there?!). I will be forced to pay $80 to have a tech come to my home and to install it. That’s their company policy apparently to dissuade people from bringing boxes back when you don’t need them when people are not using them. Why should I have to pay for a box for six months when my young adult kids aren’t even going to be here?? A total rip off!! I returned and am looking into Fios!

I have been a customer of Optimum for 28 years. I switched to Altice a year ago because we moved and had no choice at our new home to keep the old Optimum service. The service is horrible. I have had no phone or WiFi for over a month and lost tv service for 2 days as well. I keep calling Optimum and cannot get through to customer service and when I do I get no assistance. But I do keep getting my bills. This Monday I am switching to Verizon. I have had enough with Optimum. Their service sucks!!!!

My grandparents are 90 years old and they asked my mom to return the cable box and cancel the service since they are not able to watch tv any longer. My mom drove to the store and returned the box and canceled the service. That was in April 2019, then in June they received a bill for over $200.00, we called the service team and they said that someone had called and reactivated the account and added premium services. Then they said that they will investigate and they will call us back with an update. The following month they received a bill for $300.00 and the same thing they said that they will get back to us with more information. Every time they called we have to wait over an hour for somebody to get back to us, and majority of the time the call get disconnected by their service team.

My internet, cable, and phone were not working. I called and was advised there was an outage in my area. My internet and cable came back but no phone - I've been on hold for over 45 minutes waiting to speak to a representative!!

We live in New Jersey and pay for the 'faster' service. Internet goes out multiple times each day. Yesterday, it was out from 1:52pm to 2:02pm, 2:25pm to 2:52pm, and 3:04pm to 3:09pm. It just went out again today. Big problem when you work remotely. We've had techs out to our house three times. We've switched modems and returned it when that didn't work either. Really, really hate this service. As soon as we get an alternative, we will cancel in a heartbeat.

Forget Optimum as a service provider! I upgraded to their supposedly best internet service and am now getting freezing pictures, blurry pictures, picture without sound, sound without picture and apps that suddenly quit. Worse than that, when you call for tech support they keep you on hold for 2 hours then hang up on you. They have no one for chat and the reps that do answer are in billing and can't help you. THERE IS NO REASON FOR THIS. HIRE PEOPLE FOR TECH SUPPORT!!!! If I could change I would but they are a monopoly!!!!

So Optimum has these new promotions. 1st Promotion - $64.99 for life. Great!!! Not so fast! It only applies to new customers. Present customers must keep dealing with raising costs of Optimum services. 2nd Promotion - $20.00 per line for life with Altice/Optimum mobile, keep your own phone and number. Awesome! Really??? NEWS FLASH: Customers with Samsung do not qualify. Only those with iPhones. So for you to get this promotion, you must be a current customer and have an iPhone. DOES OPTIMUM THINK THAT EVERYONE LIKES IPHONES??? So where is the incentive for current customers who do pay and are in good standards? Eventually, customers like myself and others are not taken into consideration. We can't have a $64.99 for life and no $20.00 per line for life. Optimum must be a bit appreciative of their loyal customers.

Optimum has the worst customer service I have ever experienced. It took over 5 days to get in touch with a person to install internet and then the next available appointment was in 4 more days. This is unacceptable. When called each time there is a hold for over an hour or the system automatically disconnects due to "an unusually high call volume". Optimum clearly does not care about their customers just the bottom line and is clearly only still in business because they do not have any major competitors in the market.

I am trying to put my tv service on a seasonal hold. I was told yesterday to call back M-F 8-8 for cancellation. I waited over 12 minutes to finally get through to a truly incompetent. After 12+ minutes, He finally transferred me to the cancellation department (despite his assurance that he was in that department). I got through to a "supervisor" who told me that the system was down. I was given a number - 877-936-4778 that would get me back to her department, without going through others. We will see. I will follow up with how that went.

64.99 for life. That is what Optimum offers their new Customers. And you better not have internet with them cause you do not qualify. But if you've been with them for over 30 years, you just get charged more. I was one of those customers. I couldn't take it any more and decided to go with DIRECTV. The minute I can get internet from another company, which by the way Optimum has a monopoly on, I will be completely be free from Optimum. I am happy with DIRECTV. I get great service and don't get charged for the other two boxes in my other rooms. Optimum charges 10 dollars per box. They will nickel and dime you to death. Stay away!

I’ve been a customer forever at least 10 years, most likely more (much more). I use to love this company. Customer service and service well justified the price. Well, that’s all gone. Customer service is horrible. Service is horrible and the price just keeps on going up and up. But unfortunately for me I don’t have any other options. I’m stuck with these guys. For the past two years I’ve been complaining about the horrible service they keep trying and can’t get it right. I pay top dollar for the bad service. At this point I just have learned to accept it. So if you are looking, and have other options look at those first. I would not recommend Optimum online to anybody. This is why they get - 0 stars from me.

Be aware, this company allowed someone to start a new cable service using my residence address without ever catching a double billing or an already existing account for that address. The crook who started this new account using my address never paid their bill causing Optimum to cancel my service at MY HOUSE, even though all my bills have been paid on time for the past 18 years, now comes the fun part, trying to get a hold of someone to fix this **... 8:25am Speak to Frankie after being on hold for 10 minutes (not bad). Frankie: we see the mistake, we we have fixed it on our end, it will take 2 hours for you to get your service back. Someone will call you in 2 hours to review what happened and I will also call you back in 2 hours. 3 Hours later, NO CALL BACKS NO SERVICE. I get back on the phone, same number, CURRENTLY ON HOLD FOR 1:59:35. JUST WAITING FOR SOMEONE TO PICK UP.

So I recently had Optimum installed because of their lifetime price lock. I've had the service for approximately two weeks. As usual with companies like this I am charged immediately for the rest of August and next month's charge. Also, an installation charge. That is fine just as long as I am receiving the service which I am paying for, which of course I am not.

I had no internet access, so I have checked website to troubleshoot. Nothing worked. Called the help line. Directed that the wait time was about 45:00 minutes! After waiting 1 hrs 15 mins the line was cut off. Will definitely cancel tomorrow.

I would give zero stars if possible. I've been a customer of theirs for 20 years. They deactivated my service without any notice -no balance has ever been on this account; Always PIF. I've been calling all week to get some resolution but I've been blacklisted by their reps. Been put on everlasting holds while they pretend to help. Shameful for this company to do this to a customer of 20 years. No wonder Verizon is taking over.

Altice One starts freezing. Called customer service, they said my box wasn’t good, ok. They left me without tv for 3 days. Technician comes late in the day. Turns off Bluetooth. TV started working, but without Bluetooth the remote doesn’t work good. At least I have tv. Today I got the bill and they charged me 80$. I call customer service and they are nasty. And tell me I have no choice but to pay. And that was not a problem. I had no tv 3 days. How’s that not a problem? I’m going back to DirecTV. It was so much better. They treat you horrible.

The technician could not connect my internet during his visit. I called for 5 days trying to get someone out to fix my issue and customer service would not help in any way. They said because they were fixing their website, no one could see my account and I would just have to wait. I've been without internet for 5 days, and they finally made a new appointment for next Saturday, a full 8 days from when I should have had service. If something goes wrong, they will not help you. Good luck with this company.

For two days I have been trying to speak to anyone there to cancel a service before I pay the bill, and it's impossible. I have left callback numbers for days without any callback, so obviously Altice only cares about sales, not service. I will not pay the bill until I speak to a representative and it looks like I never will.

I receive an email from Optimum on August 28, 2019. I call Optimum customer service to upgrade the Service. I was told by customer service this promotion expired 6 months ago. My question was then why did you send me email week ago that promotion that I receive is still valid. I asked a customer service representative if I can send him the copy if they email here. Refused to continue any further conversation. He was like in a, "We don't give this promotion anymore." And whenever you try to call optimum customer service it takes forever to get it through and finally when you get it their customer service sucks. The worst customer service experience of my life.

The Altice One experience was just awful. The system never worked right, only good box is the main one and if mini boxes are too far away they do not work. None of the apps can be used, no Netflix, DVR or on demand options. They are liars about the wifi speed and access!!! Customer service is terrible. After 25 of being an Optimum customer I am cancelling. My advice is if you're happy with regular Optimum legacy boxes then keep them. Do not switch to Altice One... It was the worst decision I ever made.

I am a business owner and have been using Cablevision/Optimum/Altice for years. In the past year, the email service has become horrendous. The new improved format is user unfriendly. It will leave the last viewed email "checked". I have accidentally deleted several important emails by mistake. The format does not allow you to view as many emails as the "classic" version permitted. There are other quirky issues such as when replying to an email, it places you in the middle of the incoming message so you have to scroll up to start a response. You cannot add on to a sent email without starting an entire new chain. More important, the connectivity issues are constant. "Unable to connect to server" is a daily event.

I started having some issues with my Internet service on Wednesday, Thursday it was a little worse, and Friday I was reduced to tethering to my cell phone. I was working at home, so it was quite disruptive. You can't get through on the phone so I contacted Optimum with an online chat. The first thing they wanted to do was blame my equipment. Problem is, I am an IT professional, so I had already reset my Optimum supplied router and had a laptop wired directly into it, so my equipment was out of the loop. They still wanted to blame my equipment. By Saturday I had multiple spreadsheets with many hours of data showing latency, upload, and download stats. I complained on Twitter Saturday and they finally got on with me.

Even though I like their programming, most of the time, the internet speed, which is fastest in the area that we live in considering that we can't get FIOS here, I am still trying to force my hand to keep this service due to their customer service issues. Every time you need their help on anything that goes wrong or any questions you pay for it. Is this a complete lack of gratitude for me being a customer or lack of understanding what customer service is? I am already a customer and paying for their services, so the least that they can do is assist me if I have an issue, but no, not this company and not the case.

I was paying $40 for internet first year, it was then bumped to $55 year later and then to $57.50 few months later. Now again after few months it's expected to be close to $70. Customer service is horrible and don't want explain anything. Service keeps on dropping and internet speed is nowhere close to what they promise.

I have had optimum for 6 months and I can honestly say it sucks. Very unreliable connection. Always lapsing work because I lose connection. It take me forever to get my work done because I always (when i say always i mean every single day) lose connection! My husband insists on keeping it because it's cheap. But trust me, you get what you pay for. It's crap.???

I was a long time optimum customer until now. I used to think Optimum had a pretty good product. However I recently was having issues with distortion of cable picture and stuttering of the audio. The internet was worse with frequent signal loss and slow speed. I changed the equipment at the optimum store and that did nothing except increase my bill by $5/month because the new DVR costs more. I scheduled a service visit and it was emphasized to me by Optimum that I would incur a $80 charge if I canceled the visit at the door. Well I left work early and was there waiting. But canceled me and when I told them my cancellation fee was also $80 they laughed and would only give me $25. So I'm done.

Optimum - Altice must be the most dishonest company I have ever had the displeasure to need to be involved with. In my area, there are no other internet connection services available and this company takes full advantage of that fact. The prices we pay are exorbitant, the service is the pits, and the customer service reps are even worse. You cannot cancel any services without tripling the one service you want to keep, which in effect, forces you to pay for services you don't need. I don't know how any of this is legal - they charge one price for a person in an area that has competition and another price for people in areas that have no other choice - simply unethical and horrifying. If you don't have to have them DON'T - run far away.

My cable service with Optimum went out and I made calls to have it repaired. 3 days later a technician came to my home and told me that it could not be repaired. I returned all my equipment and was told I would only have to pay for the 6 days that I had service that month. the bill came and it was for 30 days. I tried numerous times and countless phones calls and was basically told too bad. Pay the whole bill or ruin my credit. This is after being a loyal customer for 10 years.

I called Optimum to downgrade cable to basic broadcast. My monthly bill had increased to over $250 a month with our package, simply obscene. An extremely rude "account manager" told me that basic broadcast cable and the internet (200mbps) would be $200 a month, which I refused to believe and I asked to speak with a supervisor. She repeatedly stated that there was no one else that I could talk to and, even more infuriating, told me that 'I had no choice since Fios is not available in my area,' so I would not even have the ability to connect to the internet to stream tv if I wanted to.

I received my bill today. It’s $212. I called billing to see why my bill is $212. The rep stated that I was charged $80 for missing a service appointment on August 17. I informed the rep that I didn’t not missed the appoint. The super technician came inside my apartment, looked out my window, and told me there was an outage in the entire building and that they fixed the issue with the wires in Shakespeare Avenue. He said my internet should be up and running and so he had me check so see by having me turn on my firestick and accessing Netflix. I told him I hope it’s fixed because my internet goes out every day for the past month. He said it should be fixed now and left to visit a neighbors apt. My internet went out at 5pm that same day the supervisor tech came. Now when I call the rep today, August 22, the rep tells me that the technician said I turned him away at the door and they can’t take the $80 off of my account.

This is the worst internet service company I used. I canceled the service 1st day of billing cycle and they asked me to pay for the entire month. Internet speed also very less than they what they have promised.

I got a great package deal with the new Altice equipment 1 year ago. At the beginning the service and equipment was amazing! The internet speed was super fast and the apps available were great. About three months later we started to have some internet issues. We were able to fix them by restarting the router. Quick fix. Nothing to get too crazy about. Three months ago it started happening more and more often. We had 3 technicians come out. By the third visit we got a new main box. For about 2 weeks it was great. No issues whatsoever and then again the internet started going out. Since everything is based off the internet connection nothing works. What I mean is that if the internet is down the DVR, guide and settings do not work. That is basically everything except channels.

Altice One is a horrible company. The best thing you can do is ignore all promotional offers and never purchase this service. If a competing company is more costly, trust me it is worth the cost as you will prevent a huge headache. Altice One's customer service is awful and highly incompetent. The $64 dollar promotional offer will run you more than double cost without any additions. Over an 11 month period we have had constant internet disruptions, no phone service for a few days and problems with the Altice One box. From those who worked on this company, I know without doubt that the Altice One box is faulty and has been doomed from the beginning.

October 2018 I had Optimum install Altice. They installed wires from the pole to my home. Altice is the worst system constantly needed rebooting which many other people have the same issue and the calls I made to optimum customer service and their tech people admitted Altice still had kinks in it and this was a common problem. I then had Optimum install their older system into my home with a change in boxes to Samsung. No issue. A few months ago we found we had no service. Optimum sent a tech out who discovered animals had eaten the wires that were outside my home and they were not installed correctly. Service back up and running now. We still found some outside wires were not installed correctly and were loose. Called Optimum again who sent a service person to install the wires correctly, which we believe they did. I then received a service bill for at $85.00 from Optimum.

I have been a customer of Optimum for many many years. We have a business and home service. The business service is excellent. You get American support and a 4 hour response. At home service is a different animal. No one and I mean no one is from the USA. I have called literally 30 times to active a cable card and none of the non English speaking “techs” can help me. None of the people in Optimum support know how to provision a cable card or maybe Optimum doesn’t want to do it so that we can rent one of their crappy Samsung DVRs. We have been using TiVo for years before Optimum sold and never had a problem. We upgraded the TiVo to have more features and unfortunately for me I had to get the card to provision again to this new TiVo.

I have been a long time Optimum customer for many years. Never switched to another carrier. I have to say since they got bought out customer care has been nothing short of awful. I called last month since my bill was about $30 more. In my household $30 more a month is a shocker. When I spoke to a rep they told me my promotion ended, but I "should" get it again next month. Then I called again because usually the story changes. Well lo and behold the second person told me I "will" get the promotion, but couldn't tell me what the promotion will be. Then after paying my bill today I thought let me speak to another rep (3rd one) to verify my promotion would start next month. Nope, now I was told we are on the list for the next promotion. She just didn't know when the promotion would begin...hmmm very strange I never get 1 straight answer.

3 weeks with no cable or internet. One TV works, the first week we called they said there was an outage and refused to fix our service. Clearly, there wasn't an outage as one TV was working. The second week I call and make an appt for someone to come fix my service. They can't come until the NEXT week and specifically tell them I need after 5 PM because I CANNOT work from home because I DO NOT HAVE INTERNET courtesy of them and I am not taking a day off of work. The service day comes. They call me at 9 AM to tell me they're at my house. I have to call AGAIN with their obnoxious system that makes it nearly impossible to get in contact with one of their incompetent employees in some other country that can barely speak English. Finally, I speak to a supervisor who assures me someone will come back to my home 5-8 PM. Never shows up. DO NOT USE THIS COMPANY.

The worst customer service ever, my internet went out and after Optimum tried to troubleshoot I was given an appointment for a tech to come out. The tech replaced a Cable connection on the outside of my apt building. I was then billed $80.00 to my surprise... So I am now responsible for maintenance of their outside wiring??? Upon several calls to Billing and the Retention Dept. I was advised I would need to speak to a supervisor which none were available at the time. Over a week and several additional phone calls I never received a call from supervisor. I called to cancel my service and was advised that now I can even cancel my billing service for another 15 days. Only way they could cancel that day was if I was dead. So now I will be charge for another 15 days of service I do not even have anymore. I will never go back to Optimum.

When we first got Optimum 5 years ago it was fine. Service was exceptional and bill was good. Now I have no idea what happened but it has all gone down hill. We pay around 250 a month for basic cable, wifi and phone with zero on demand features. The wifi is spotty and it crashes frequently. The first time the wifi went down, we had a technician from Optimum come by. We waited three days for him to come.

I ordered HBO with my package, there is a fraction of the HBO content on Altice One compare to Verizon Fios. Tech support told me to go to HBO GO if I want to see the rest of the HBO content (lame). I do not have a Smart TV so that's not happening. I have an older Plasma which I love. Additionally the picture quality is much softer than Verizon.

Being charged service fees for no reason. Being told will look into it and get back to me. OF COURSE NEVER GETTING BACK. Service didn't work till I called a private IT professional. Optimum's technician is still playing Candy Crush...

I was over billed for several months, and when I call, the representative was rude and unprofessional. Worst of all, she used racist remarks when I explain I was over billed. I complain to the executive office, and I was shocked to find out, not only did they refuse to cancel my service, but they told me "YOU WILL NEVER SPEAK TO AN EXECUTIVE." A really horrible experience from a very disgraceful company.

Three times now, in less than a year, Optimum has lost or applied my payments late that were sent directly from Chase Bank. I find out when they suspend my service. I can see that Chase mailed my checks on time, but Optimum hasn't applied my payments to my account. They then charge me $10 for a late payment, which they lie and say they will refund.

We have been having many issues with our internet service for quite some time. We lose connection at least 5 times a day. We called and a technician was sent. He said he couldn't find anything causing our issues, so he replaced a wire from the pole to our house just because "it was easy enough to do." He informed me of this after he completed the job, with no mention of any charges since nothing was technically wrong with the wire according to him. When looking at our bill, my husband notices an $80 charge for that visit. We have called multiple times about this charge, and each time we are met with frustration. Different representatives give us different reasons for the charge, and, in the end, they all say "it's policy" and end the call.

Been customer with Optimum for more than a decade. We moved recently to an apartment and the only mistake we did was we did not utilize the mover's special with Optimum which we were not aware of. We placed new order online with Optimum for the apartment we moved to. Technician's inefficiency on day of installation caused us additional expense of $80 within two days of installation of Optimum in our apartment. Optimum is forcing us to pay $80 when it is not our fault reasoning that we called for service.

I called Optimum customer service again. Following an hour of speaking with the representative, I finally talked to the manager. After another long talk, the manager promised to deduct the $80 fee from my next monthly wifi bill. He also reminded me that if a technician were to be called again for service, I need to communicate with the technician on what he had fixed, so there would be no misunderstanding.

I'm done with my bundle contract of phone, tv and internet. Since I don't even use the phone and hardly watch tv, I called and inquired how much will the monthly price be if I will downgrade to internet only. The first customer rep looked at my account and verify that I'm out of contract and indeed can downgrade and quoted $60 for my current internet service. I told her that I will call again once I'm decided. The following week, I called again but this time, the customer rep was quoting $75/month for internet (Optimum 300) only. I ask why was it higher and he said he doesn't know what the first rep quoted because what he is quoting is the real price of the internet that I have. I decided to hold off again since with the taxes, modem and other fees it might not be worth it.

There is no -ve star otherwise I choose that one. Worse service experience I had in entire my life. Few months ago I changed the the account from my wife to my name the get a better deal on internet service, Optimum charging me $74 per month for 200 MB connection (which is too much). When I changed the account and have my own modem to save some money, the bills I paid it went to my wife's old account, and they kept adding money into new account with late fee as well.

I have two residences and am forced to use Optimum at both because it is the only option. Not only do they not consolidate two accounts but the fees for everything are so exorbitant I am paying close to 500 dollars for both. (One of the residences is just basic cable). The packages lock you into paying fees for sports channels and things I don't watch and if I am at one residence for a long time if I go to use their suspension service (paying only 25 dollars a month just to keep the cable going till I get back) they tell me I will lose my packages. It's all just money scam after money scam and so exorbitant, I feel trapped by a greedy monopoly with no choice but to use their slow internet for above market prices.

We had a new house built in 2018. We had cable and phone jacks installed in multiple rooms. We opted for the Altice One service plan to include, Cable TV, internet and phone. At our request, the Altice installer placed the the modem in a bedroom closet which the builder had wired for service. WiFi, works well. When I went to plug in a landline phone, all the room jacks are dead. I've been paying for bundled service for 10 months, but never tried to plug in a phone until today. This is what customer service says: (paraphrasing)...the phone will only work when plugged into the modem...in the closet!

July 15th, I have place an internet service online with the promotion of $100 Amazon card and free installation. Got a confirmation email with the scheduled installation August 3rd. On that day, the technician never showed up, so I called to find out where the tech is. I gave my address, account number, and seemed they couldn't locate my account. Later, I was redirected to the sales, and they asked for the Acct number, and said they found it, but the installation needs to be rescheduled. I settled with the new schedule, and here comes the confirmation email.

First off, we decided to switch from Fios to Optimum by Altice in order to save a little money. Instantly regret that decision and will be cancelling soon, only a week after switching, and going back to Fios. First off, the company has straight lied to us a several occasions. The sales rep had said that the main cable box/modem would have 4 ethernet ports and the satellite boxes would each have 2 ethernet ports. However, only the main box has ethernet ports, and the satellite boxes have no connectivity at all. Our plan was to plug in various devices to these mini boxes, since they are quite far from the main box.

I got Altice One for my house in April. My bill is due on the 31 first of every month 162 dollars, I have pay always on time. Optimum added a past due balance to my account from someone else with my same name, I email them my IDs and the collection rep stated the past due was under a different name and SS number and that they will update the account. Today my service was disconnected, and I made my payment on my due date. I will sue Optimum and report them in every site possible for bad business and trying to rob people.

Make no mistake. The reason you're reading all these negative reviews about Optimum is because they've convinced (or paid) lawmakers that they should be a monopoly over home video and internet service in various localities (e.g. Northern NJ and Connecticut). Introduce some viable competition and the level of service and customer care will go up.

Still waiting!!! Made an appointment for a technician to come to my home and repair a cable line that was taken down by a large delivery truck, not Optimum, I am still without service. Was told by a customer service manager that my appointment would be the next day, to only get a call 2 hrs before the technician was supposed to arrive to say he wasn't coming without reason. Rescheduled my appointment and was told they would be to my house at 10am, then at 3pm. As I write this review I am still waiting. I called customer service and they told me he was supposed to be there already and they had no way of contacting him. And that they had until 8pm to show up.. Like I said I am still waiting. This company is truly a joke. I am very disappointed and dissatisfied with how they treat their customers. I would never recommend them to anyone. I WILL BE CHANGING CABLE COMPANIES.. IMMEDIATELY!!!

First. Altice One is an okay service, but it is more beta than ready for prime time. It has many deficiencies, particularly in interface and smoothness. For example, 30 second skip is not smooth and is very choppy. When you go to DVR, you switch off the program you are watching. My problem was that they claim that the satellite boxes extend wifi. In actuality, it turns out that all wifi comes from the main box. I called in to have them turn on the satellite boxes to extend wifi. They said that they cannot do that remotely and a tech visit is required. They sent out a contractor. He had our guardhouse call me to let him in and he showed up at my door 45 minutes later. He works a few minutes here and does nothing. He says that he can't do that and that the service doesn't do what they say they can do.

Oakland NJ customer service is awful. Cannot get to a human being. Wait time's up to 46 minutes. Phones calls drop after a few minutes after the connection. I left a message for an auto callback. Phone rang, when I answered it the call got dropped. I will have to go to the office to get results. There is no other service here so we are trapped. I tried for an hour and half yesterday and found the auto attendant useless and time wasted. I am going to dc the phone service and use my cell.

After signing up with the new Altice One product, I am very pleased with the upgrades from Optimum. I was wary at first with other reviews but gave it a chance since they offered so many new features. I’m glad I did not listen to the other reviews because this is a very good product. It is easy to use and I love the Netflix button and voice command on the remote control. I also love that the remote lights up when I am near it or touch from the motion sensor. Aside from that, the picture quality is excellent and there are never any freezing or delays like I had before. I spent years with other services but once I tried the new Altice One, I wish I did it sooner because it’s definitely faster internet and easier to use. The router being built into the cable box is beautiful too since I hate the mess of wires. I normally don’t write reviews but I am very happy with the New Altice Optimum and felt like it is deserved.

Errol of Elmont, NY: First sorry for the long post. I hope this help someone when dealing with Optimum: Note: This Company is just downright terrible to deal with. They have no respect for your time. They lie to customer. They are not above pulling bait and switch tactics on customer. They will try to nickel and dime you for service fees/charges on equipment, installation and service issue which are clearly their responsibility. They like to give customer the brush off or stall by telling then they are investigating a simple issue, and that someone will get back to you. However, they have no ETA on this investigation and will never get back to you.

Had Optimum install a 400MB Fiberoptic Modem last week. It was to include 1 free repeater and the ability manage the router. Well, it's one week later. Optimum cannot get the repeater to work and there is no timeframe for the end user to have any access to the router (This includes changing the password). They should not NOT be selling this product at this time. It is a security risk since the end user does not have access to the router. My suggestion is to have them run the cable and purchase your own equipment. Keep your home secure from internet trolls and Optimum.

Service sucks. At least once a week for a couple of hours I have no service and that's when I pay attention to it. I need it on my PC and not my phone. Thank God for the wireless Verizon which always works, unlike crappy ** wired Optimum (unreliable), thus it's probably out more often. Billing sucks. Paid through automated system. Got a confirmation code. Apparently payment never went through on their end and there is no log of me ever making a call or payment (but they decided to charge me late fees which is very convenient). It's not a lot 10$ but why should this monopoly of a business make money off me when I do things on time.

I was charged $80 for a technician coming out to the house and the WiFi still stopped worked after that. I have received several messages on my screen saying since the technician came saying there is no internet and I should fix the same coaxial cable I paid $80 on my bill to replace. Seriously considering switching to Verizon.

Optimum mistaken our account for another person's (who lives in our building) account and accidentally cut off our service...twice when we never requested any changes made to our account and our monthly bills are always paid in full. The second time, they accidentally cut off our service, we were without internet for 5 days. My brother is a full-time college student who has assignments to complete and research that he needs to do, so it's extremely inconvenient for us to not have internet service. We were only compensated around $8 and change for our 5-day outage. That is less than how much we are charged if you divide our monthly bill by the numbers of days in a month.

Very bad service. I installed Optimum in Mar, since then I have been having trouble in the connectivity. I called them twice for service and issue was fixed when the Modem was changed. This is none of my problem and it was a defective modem they gave me. However My bill carried a fee of $80 for service. They charge the customer for defects on their hardware/network. They say installation is free, but don't install properly causing network connectivity issues. They then charge you for the service visit that is not at all your problem. I kept calling them to refund the charge for service but all in vain. The agent says, since I called them for a service I was charged a 80$ fee. I called for a service just because your device was defective, else am I fool to call you? Would Optimum want the customer to have a defective modem all through life and not at all call you?

Called in Optimum for a loud fan noise in the Altice One box. The customer service said it cannot be done via mail so it has to be a Technician visit - but rest assured there will not be any charge for the Tech visit, because it is for the faulty equipment with loud fan noise and faulty remote. The technician came and replaced the faulty equipment and did no other job at the premises. Yet Optimum hit me with $80 tech visit, even for their own faulty equipment. Several phone calls follow up, even with their escalation manager Chris, and they won't remove those unfair charges. Never giving my business again to this dishonest company.

Do not use! Use DirecTV. I was a loyal customer who paid a 200+ bill every month on time for over 11 years!!! I moved out of their service area and called to cancel my service on the 24th of the month. They said my billing cycle started on the 22nd. So they are charging me over 200 dollars for a full month of service when I am not there at all and someone else is living in the house!!!! This is a total rip off scam. How can you take money from someone you are NOT providing any service to. Guy on the phone just kept saying this is "their policy". Right a policy "they made up". It's not a law. They are the worst and if ever move into their area again will never use them! Wish I could rate 0 stars!

I'm so tired of paying for cable every month and these channels show repeat after repeat. Day in and day out the same shows run in s 24 hr cycle. Your basically paying for something that you can't even watch. These channels should be mandated to show new episodes. I channel surf from the time I get off work until the time I go to bed. All I have to do is look at the titles of the episode and know that Ive watched it more than one time. It makes no sense. Every channel disgusts me to the max.

Since Altice took over Optimum, it is next to impossible to get through to a person. There are no longer email options (I used to be able to submit troubleshooting issues via email & I would actually get a response). If we were not planning to move soon, we probably would've switched to DirecTV (only other option for us here) by now. HORRIBLE, HORRIBLE, HORRIBLE!!! Not to mention ridiculously overpriced!!!!

I've had nothing but issues with Optimum. They offered me a "reduced" rate to stay with them, then proceeded to increase my bill two months later. Have called customer service, customer care, national accounts, shared services. No one can resolve the issue. They repeat themselves and when you don't agree, they hang up on you! I have literally spoken to 6 different people in 5 different departments and spent 6+ hours on the phone with them, all to no avail. They don't care one iota about their customers and let you know in no uncertain terms. I'm moving on to another service, even if the internet service is supposedly "slower".

Optimum mistakenly disconnected service to both of my phone lines. They gave no warning at all. When I called to ask why, they said someone new was moving into my house. This isn't true! I've lived here 24 years and haven't sold my house. After wasting much of two days calling and chatting with "customer support", I have only partial phone service via their modem.

Dear Optimum if I could give your Customer Service less than one star I would. I moved out of my apt Jun 30. You already suspended my service from May 15. Last payment on June 15 then I went to Randolph NJ store and handed in all my equipment. Rep said all I have to do is pay the final bill and I will be cancelled. I went to pay the final bill on July 22, 2019 and the balance remained. They then billed me for July and August (and it's still July). So now I cancelled by phone. After 1 hour and 5 transfers I was told billing would not adjust the bill back to $459 (I am paying $230 a month).

It took installers 4 appointments to get my phones to work. Then they want to charge me $240 for service calls. WHAT? Spoke to numerous supervisors who said they would “look into it” and call me back. Never happened!!!! But they did turn off my TV and internet for non payment of service fee. STAY AWAY. It’s been over a month trying to get answers as to the fees and service back. I’ve paid my monthly bill but They just want the service bill paid. Don’t get involved with this company and their extortion routine!!!!

We have had multiple service issues with Optimum Cablevision for the past nine months. We have currently been without ALL service since Thursday. They didn't show up to a scheduled appt on Friday. We rescheduled for Sunday from 5-8pm and we just receive a call saying the service technician is working on a "big job" and is running late. Now we getting the runaround by their customer service dept. This is the worst company I have ever dealt with. They have a horrible product, we are constantly having problems with the service, they have no commitment to fix the problems and they have no concept of customer service. If you have any choice whatsoever, I would not choose Optimum Cablevision (or Altice) as your cable service provider.

I have had Optimum for nearly two years. I am completing my MBA online and for the past 3 weeks I have had barely no internet. I called them maybe 8 times and they send jingles, blah, blah, blah. Then they say it is my modem. I go to the Optimum store and get a new modem. The next day my internet is out. Now I am in the process of having to file an extension for both classes, which will cost me $500 because I can't get my internet to work. I had a tech come out, he reset the system. The next day it was out.

I learnt this morning that Optimum had and was blocking e-mails from a UK company with whom I have a financial investment. I tried to reach Optimum this morning but after 3.5 hours with their auto service and then waiting for a live chat I was UNABLE TO GET ANY ASSISTANCE with this important issue. Absolutely shocking since this is the very service that they provide and should be supporting and assisting on. I will review changing my service. Michael **

Altice One ONLY works with new technology. It doesn't work with older TV's. They don't tell you that your equipment MUST be HDMI ready. Altice One came on June 10 for the initial install. Tech told me to order conversion parts and call service to complete the install. On June 13 and June 18th after ordering a number of parts, the Tech still couldn't complete my install and only advise me to order parts that did NOT work. I researched converters and found one at Radio Shack online which did the conversion. I finally got the boxes working myself with the Radio Shack part. Altice/Optimum then had the nerve to charge me an $80 service call for something they couldn't finish from day 1. Still arguing with them today. Next step, kick them to the curb.

Since early July 2019 Altice (Optimum) has changed their email platform. Rather than let their customers know about it, they just sprung it, along with all its non performing features and let the customer figure out where the problem was. More specifically about the problems, you no longer can just highlight an email in your inbox and then delete it. You have to highlight the email, open up the email, then deleted it. Another problem is the inability to underscore text, highlight text, or italicize text. They apparently did away with that feature. Also gone is the ability to increase or decrease the size of text or choose a different font.

I will keep this short and sweet! I cancelled my cable services several weeks before the due date and returned the cable boxes in 2018. The service was horrible and the internet was extremely slow. I informed the Optimum that I was switching to another competitor. The Optimum employee informed me that I did not owe a final bill and to return the equipment, which I did. When I returned the equipment at the service center, I was told that I did not owe a bill...confirmed again.

I rented a movie on my living room cable box and wasn’t able to continue watching in living room. When I tried to watch on bedroom cable box, the movie wouldn’t play because it was rented on the other box. The error message actually indicated I’d be charged again for watching the movie I was already just charged for since it was on a different box. It then expired unwatched. Why doesn’t Optimum allow a rented movie to be watched on ANY cable box in the home? This is standard on XFinity and other services. It’s absurd. It’s ONE system and one service yet it’s actually designed like that to only allow viewing on a single box despite the fact that I actually pay a per box monthly charge!

Called to disconnect our service, as we are moving out of their service area. What should have been a short call took 5 agents transferring me to different departments, a time-share worthy retention pitch, and zero confirmation that the cancellation would take place.

Any time I've had to contact Optimum for literally any problem whatsoever, small or large, the customer service representatives are always rude, un-knowledgeable, and completely useless. It's honestly a waste of time ever bothering to try to contact anyone for help. I've had Optimum for a great many years and it's progressively gotten worse. I just now contacted them over a very small and simple issue, I couldn't locate a certain page on their website anymore for some reason, and simply needed to know how to get to said page, whether given instructions or a link, either would have worked. It took a solid 45 minutes because the rep wasn't listening/understanding me and would put me on hold every time I spoke.

I called to disconnect service (07/11) AND UPON RECEIPT OF MY BILL due to moving out of state. The service rep was very friendly attempting to have Optimum/ALTICE remain as the vendor for cable/Wifi service. I was moving as of the 15th of the month and requested service be disconnected on the 16. But I was informed that service would continue until the end of my billing period 07/08 to 08/07 and the full bill was due. I attempted to speak w/ a supv or manager and was directed to the billing dept. The rep informed me that it is noted on the billing info that billing each month in advance for the next month's service. Service cancellations are effective on the last day of then current billing period.

Worst service and customer rep has no power or authority to do nothing. No higher supervisor available. Rate goes up and up... Why they are exist? I have no choice due to they are the only one authorised in my area. All political issues. Worst worst worst.

I had an issue for 3 months where my DVD and tv did not work 90% of the time. They came to the house 3 times and did not have a clue. Finally after over 100 hrs me trying to get it resolved they sent an engineer who knew what he was doing and explained it was their problem out at the street and he would get it taken care of. 3 months later it was never fixed and they want to start the process all over. A horrible company with no customer service. They just take your money and do not care. I am canceling my service and will look for a new provider for tv phone and internet.

Using the Altice boxes for about a year. Have 4 TVs in my home, (1 main and 3 minis) and the mini boxes have terrible streaming quality. The internet can’t handle any smart products. If my ring doorbell motion goes off the picture on the TV freezes. More than one TV on simultaneously causes drastic pixelation issues and all cables, heads and splitter are new (RG6). Since I’m now in a rural area I no longer get the better providers. May have to bite the bullet and put a satellite on the roof. Can’t be any worse. (The 1 star was for the tech that came out, he was very helpful and knowledgeable). Other than that, sheer disappointment.

Not only are they expensive and difficult to deal with. If you move they want you to pay for the entire month whether you have returned the equipment and are not using their services. I personally moved and had to pay them for two weeks with no service and pay the new company for the same period. They sent my non payment of the two weeks to a collection agency. Disgusting company.

Optimum has sent me a letter with "urgent account details" every month for the past 7 or 8 years. Every single time, it is an ad to buy landline (yes, they want me to pay for a new landline phone in 2012-19), and TV in addition to my current internet subscription, all for a higher price. The thickness of the envelope differs, and I should add that it is sometimes labeled a "special offer", sometimes "urgent message", sometimes "important information about your optimum account", but it is always an ad for landline + tv.

After 10+ years of Cable service with Optimum, I switched over to Fios due to lower price ($60 less per month). I returned all my equipment on June 8th, which turns out to be the 1st day of my billing cycle. Now I'm being billed for the entire month from June 8th to July 7th, for services I DID NOT have. Because since Altice took over the company, they no longer prorate even though they bill AHEAD. So I have to pay $210 for services that I didn't have. It's a policy that needs to be changed, and a guarantee that I will NEVER be an Optimum customer again!!!

While I never had an issue with actual service connection, this company is money hungry. Every time I turned around, they were charging some type of fee. Additionally, they increased pricing without notice and stated they were "enhancement fees." The icing on the cake is that they will only cancel service on your billing cycle date (no sooner or later). I ended up moving mid month and I am having to pay for 2 weeks of service I am not receiving. Seems criminal to me. If you are going to use this company, just keep a close eye on your bill. They were on speed dial on my phone unfortunately.

Optimum raised my monthly payment amount in June 2019 from $57 to $80 without any notification. This is an unethical way of doing business, they have no respect for their clients. As a joke, they sent an email promising to lower the bill for being a loyal customer. The representative sounded very robotic and announced she was able to bring my payment amount down to $68 - so now my monthly bill is $11 higher than before. What a way to treat customers!

Optimum service has been the worst experience. They will keep charging without you knowing. I had transferred the account to my tenant and they did not process the documents and charged me for the equipment. I had to call for 2 days and be on the phone for 2 hours every day to explain that I am not canceling but transferring the account. They charged $871. They are pathetic and don't know who is going to fix the issue.

My Optimum service was suddenly disconnected after 6 years of paying my bill in full every month. When I called to restore my service, I was told that someone - who I do not know - was given access to my account and cancelled my service. I work from home and rely on the internet service to conduct 7+ hours of video conferences daily. After over 4 hours and a dozen calls, Optimum is unable to restore my service in a satisfactory manner. Either I have to pay over $500 and return all of equipment and receive all new equipment, or I have to wait 2-3 business days for my service to - and I quote - "hopefully" be restored. So now I am out over $900 in lost wages and have so far run up $75 in overage charges from having to hotspot my phone just to finish out the business day. Do not use this service. Apparently anyone can just say they live at your house and cost you hundreds of dollars.

I called Optimum 3 times in early June to cancel my service. I was told by reps that I would be charged full price for the month and would not be prorated for services I did not use. I told them fine I will keep service till the 22nd and then after that I will just keep internet and I want to cancel phone and cable. They told me that they could not help me and I would need to call back on the 22nd to cancel services that I don’t want any longer. I called back on the 22nd and cancelled my unwanted services and was told that I will not be charged for phone or cable in the coming month.

My mother is an Optimum customer and is 80 years old. This company buries hidden charges in her statement. The companies customer service representatives are inept and have no clue on their own companies policy. I spent over an hour on hold finally reaching a supervisor (Sam) who admitted what the company policy was and then recanted and accused me of using his words against him. I can't wait for their monopoly on Long Island to come to and end and seeing their greedy corporate executives hit the unemployment line.

We have had so many problems with the Optimum TV and Internet service. Our equipment was swapped out 4 times, but the problems remain. And we never use the home phone. So we decided to just use internet and YouTube TV. On June 4th we called to downgrade to just the internet from the triple play. On June 6th the technician came and swapped out the equipment. (Removed TV and Phone for just internet.) Old bill was $184.04. New Bill was $82.49 (with discount for moving to faster internet 400).

You're better off having a conversation with the back of a milk carton than trying to resolve an issue with their customer service department. It's been 4 months and I'm still getting charged 10$ extra a month for a rental modem fee when I returned it 4 months ago. The first rep over the phone said he'll resolve the issue. The 2nd rep said I'm getting charged for renting the router..NOT TRUE! The third rep told me to mail the receipt to some address and I cursed her out because that sounded like BS to me. Why should I mail them the receipt when I told her the number over the phone and plus Optimum should have that on file regardless. To make things worse most people there have horrible English and are hard to understand. I dont think they're ever gonna drop the 10$ rental fee from my bill. To make things even worse the internet speed I'm paying for is only a small fraction of what it should be! STAY AWAY from OPTIMUM! Their bad reviews are all true!

I have gone from an unhappy new customer to an irate new customer. I received the equipment in mid-June and started using the service one week ago when I moved into my new apartment. I should not have had to literally make about 15 phone calls for problems with the service and the remotes. Moving is stressful enough. Today I had a service appointment for between 2 and 5 pm. Not only did nobody show up but nobody communicated with me in any way, shape or form to let me know what was happening.

I called FOUR times today as I had questions about my bill and service. I NEVER dealt with such rude, nasty, argumentative people in a customer service role in my life! The agents on the phone interrupted me repeatedly and were actively unhelpful. Two of them didn't let me finish my sentences and just hung up on me. The fourth agent was condescending, obnoxious and he preceded to argue with me then help me. Thanks to the unprofessional, and disgusting disrespectful behavior I am now actively looking to switch services. I can't image giving this company another red cent.

Not happy with Optimum prices, but they offered a reasonable deal (advertised as $74.99 but quoted as $117.00 with equipment, fees and taxes). Was promised by salesperson (supposedly recorded) "all the same services I had plus more channels and better internet". Asked for it in writing or e-mail, never received. After installation tech said I just had to call office for cloud DVR to work because he couldn't do that part of install. Called office "You are not set up for DVR on your package, extra $17.00 a month". I had DVR on my old service, not being able to record or pause a show is not the same as the service I had. Salesperson told me $80. to have them disconnect my 3 day old install of inferior package.

I called to have internet installed. They sent out a third party subcontractor who had no clue what he was doing. He put a hole through my wall straight outside damaging the Sheetrock inside and the siding outside. Then he left, without even installing the internet! Optimum sent a second person out to finish the install but they cannot fix the damage done by the first guy. Now optimum will NOT address or fix this issue. I cannot get anyone to speak to me or resolve. My next step is to cancel the service obviously and file a complaint with the police.

The customer service department is not helpful. Does not let you speak to a supervisor. Does not explain things properly! The customer service reps are not in America. They have a heavy accent and are trained to say, "I understand." They do not solve your problem. They double-charged me and just kept saying I have a credit on my account. I ended up going into overdraft and they wouldn't put the money back in my account. Do not, I repeat do not let this company have access to your account. They will take money left and right. Their services are horrible. My internet does not even work.

I opened our account with Cablevision for more than 20 years ago. It has been downhill ever since! Requesting to speak to a supervisor, is a chore, which the rep argued with me that there's no way to get a supervisor on the phone and that they're always extremely busy. He put me on hold for literally 60 mins then I finally got a supervisor. I was beyond aggravated and frustrated at that point. I told the supervisor everything that happened. And we then were disconnected! And no one called back!!!! I am furious every time I have to call them about anything now. The rep promised to have all of the fees removed. Next month they are back again.

Optimum is providing a good internet connection (who does not nowadays) however this company is money hungry. They raise your prices without telling you and when you ask why they are blaming you like - "Oh we gave you faster speed," or "You should have checked your bill." Also it seems that none of their team members are speaking with each other. Every time I call I am promised something, which never happens and when I call back to follow up there is never a "record" of any promise/conversation.

Last week I had to transfer the cable account from my roommate's name to mine. The first 2 people I spoke to were to email me forms to sign and all would be done. No forms ever came. So I called for a third time. This woman told me that the information the previous employees gave me were incorrect. Opening a new account is the best and easiest way to go. And she could lower my rate. Her first question was, "What channels do you watch." "Only 5," I replied. "2, 28, 44, 45, 46." Her response was with the select package I was assured to have all the channels. And she would waive the installation fee. All would be $109.

After a large number of mishaps as soon as we subscribed, we cancelled our service within the first week. We are both disabled and need special services. The supervisor advised that the equipment would be picked up on June 19 at our home between 10 a.m. and 8 p.m. No one ever came. But I was told by phone, when I called to complain, that I am being charged a horrendous amount of money for the unreturned equipment. The stuff was installed on June 5. Today is June 20. I will somehow get to the Fairlawn office, with my operated on head bandaged, in order to make the return. And I will not pay for any equipment. All of the negatives I have read online are true: no one seems to know what they are doing and the equipment is inferior. What I was quoted is inaccurate and I am thoroughly disgusted with Optimum.

I opened an account with Optimum on April 2, 2019. It has been a nightmare ever since! The day I ordered service, I was told by the sales representative that I have to pay the first month's bill PRIOR to service be installed and started. April has 30 days, right? OK, so I pay the first month's bill (April) which included taxes and fees and came to $243. After payment was made, I was told that I will be all set until May and have a $0 balance on my account. Fast forward to the middle-end of April, I receive a bill in the mail, for APRIL, for $44.89. I called, which was another issue getting an actual person on the phone, and I was told it was an installation charge, in which when I first signed up, was told that that was waived. The phone call turned into an argument as the representative was insisting that installation was not waived nor included in the first month's bill that I already paid. He told me it was a separate charge.

We met with an Optimum salesman. Agreed to switch. Installer came out and said that our house could not have Optimum service. Therefore we did not have service installed. $147 charge showed up on my credit card. I call Optimum. 1st person said impossible to refund $$, because I have no account. I said, "I have no service with you, how could I have an account?" The second person I spoke to found reference number via my phone number, then transferred to me to a nasty women in customer service. She would not give me the refund because my husband's name was on initial paperwork, and not mine. They are trying to steal my $$. $$ should have refunded when they knew the service was not installed. BTW: I still have no refund.

Optimum.net website is full of errors and bugs and as a result I have not been successful with accessing my account to pay my bill. This has been an ongoing issue ever since I first signed up for cable internet which results in my having to call customer service on nearly a monthly basis to restore access to my online account to simply pay my bill. This results in at least an hour of my time, sometimes longer every month to call customer service to restore access to my account in order to pay my bill.

There are few internet service providers in southeast Connecticut, despite being a wealthy area. Optimum offers a service that they claim is 100 mb/sec, and which they charge at 100 mb/ sec, but which is often down and almost never meets that speed. I have clocked the actual service hundreds of times, and it varies between 0-50 mb/ sec, depending on the time of day. In the early morning, there is frequently no service for 10-15 minutes at a time.

I have had the Altice One system for several months and I have had the technicians at the house several times. I cannot get a consistent connection to the internet and the mini boxes service Pixelates constantly. The technicians come check the system and say it is an outside wiring issue. The outside wiring technician comes and says it’s a problem that I am at the end of a wire run and cannot get good service. I’m tired of paying for a service I am not getting. My internet is also a problem. I run Speedtest and I get 80/35 and they tell me it’s because I’m not using an Ethernet cable. Wireless internet is always slower. My phone service is also intermittent. The Attorney General needs to do something to make these companies give the service we are paying for.

Where to start; after your deal contract is finish get ready for prices and fees to double. Customer service will not be able to provide you or try to keep you as a loyal customer. Price is low high and even reduce the speed of the internet and delete channels so in the end you end up paying $136 for basic and slow Internet. I do not recommend Optimum. Find and compare with other carriers.

Since I was moving, I had to cancel my services during the middle of the billing cycle. Optimum said they would not refund me a prorated amount. I will not be using them ever again and would not recommend them to anyone.

I had some intermittent connection issues with Optimum internet service. We have a business account with them. After opening a ticket with Optimum, the tech came to look at the issue and said there is nothing he can do and the issue is at their "plant" and some "ingress" on the line. We lost our internet on Friday. When I called back they said the plant issue is fixed and they will send the tech out again. When the tech came he said the issue is still existing and went back.

Optimum promised me a promotional price back in February. In June I tried to cancel my service because they didn't make good on their promised price. They told me it wasn't my fault and that there was some kind of computer error. I was told that I should get a credit for the money overpaid, and they would also give me an additional credit if I stayed with them, but that either way I would get credit for the overcharged amount. I was transferred 3 times and in the end, I was told they couldn't get any of the overcharges back because, "That's just the way it is". Optimum has made numerous mistakes, their customer service representatives give the customer unprofessional attitude, and cable goes out often enough to be annoying. I've had it with this company. In the meantime, I'm out over $500, and I've switched to a different cable company. The Better Business Bureau will be getting a call on Monday.

I recently had a service call to resolve an poor reception/connectivity issue with 1 of my 3 cable TV connections. The technician resolved the issue by replacing the 'grounding block' which connects the cable service from the pole to the televisions/STBs. All the cables coming out of the 'grounding block' into my house were fine and did not need attention. The technician told me to mention the nature of the fix if I received a service charge which I did in the next month's bill. I was billed $80 dollars for an issue that Optimum had with their hardware.

As I was checking my bank account to know how much I had for the entire month, I was shocked to have $87 in my bank account on June 6. I entered panic mode. I checked my bank activity and found the culprit. Optimum charged me on June 3: 83.29, 166.58. This totals: $249.87. I immediately called by phone. Turns out they didn't charge me on May. The support guy tells me "I did not PAY on May." How is that possible when I opt-in to automatic payments, and on the day they usually charge I had plenty of funds in the bank. The guy didn't even acknowledge he made a mistake in blaming me for the May payment missed. They simply didn't charge me.

I called Optimum several times because I was not getting internet service. The issue was outside and all technicians that came to the home came changing parts of the problem and saying that the tech that came before did not do his job. So the last tech who comes to my home has to fix something outside again and then comes inside to change their OWN internet wire. So because he came inside my home they are charging me the 80 service fee. Mind you this nonsense was going on for about 2 months. They are joke and don't care for them at all. Rip off!! Would I recommend them? NOPE!

I've had Optimum for about 3 years. Had the tv & internet package which was about $89 a month when I started. One tv, cable box, and no DVR. Every couple of months after the 1st year I started getting increases. I'd call and explain that I wasn't gonna pay a ton of money for the services I was getting which I felt were super overpriced. After getting the runaround for months and them lowering than almost immediately increasing my price I had had enough. I told myself the next time I got an increase I was switching. This past week I got the notice that my bill was going from $115 a month to $150. I called and explained it to the customer service rep and he said that I would have to call back another day because everyone from the retention department had gone home.

Service keeps on getting disconnected. The earliest time that the tech can come out is two days later. I suspect this is because they feel like the service will come back on its own. They also charge $80 for the service if the problem is not with Optimum equipment. We have had our service go out 3-4 times already and it's only been 3 months since we switched from Verizon. I requested to have an authorized user on the account, but it was not put in. Overall, very dissatisfied with the customer service and service in general.

Since I was moving, I had to cancel my services during the mid of the billing month. Optimum did not refund me the prorated amount and charged 134$ for only 13 days of cable usage. I had a long call with the associates/customer care and they just went round and round on that is how they do it. But in the billing document there was no mention of "charging the full month in case of cancellation". I asked to talk to the supervisor and I was told, the supervisor will call me back in 30 mins and it never happened. I have done similar cancellation with other service providers like Fios, Xfinity when I moved and never had a problem like being charged for the entire month.

I moved one floor up and they told me it would be more money now for the SAME package. Eventually, to not lose me as a customer, they agreed to give me the package I had for the same cost. A day later I found out the package was different and I no longer had HBO. I called and after an hour of arguing, they said they would give me free HBO for 6 months only. Little did I know, they changed my internet speed from Optimum 300 to 200 - without my knowledge or consent. I am on the phone now and they are telling me if I want it back I have to pay an extra 10 a month! Steal from Peter to pay Paul is how they work. Oh we will give you a deal but we will secretly cut back on something else. Crooks and scam artists. They can’t even speak English.

Omg.... I want my rabbit ears back! But the government won’t allow it. This company is a disgrace (worst service ever), please boycott them. They don’t deserve to be in business! I can’t even explain the nightmare of doing business with this outfit.

Been waiting since 1/31/2019 for Optimum internet service to my home. I live in a rural area and could conduct business from home with ultra slow satellite. My nearest neighbor is 1/4 mile away and he has Optimum. I called Optimum and was told "no service in my area". Had to make numerous calls to explain I can see the utility pole that has Optimum eqpt that is wired to my neighbor's home. "Oh," they said. "Must need pole licensing," they said. 4 months later with complaints to FCC and PSC in NY and I am dealing with their Executive Customer Relations in Bethpage, NY.

I ordered 2 additional phone lines. I was told that a technician will come down to add the lines. We made the appointment and the tech came he didn't have the right modem. So we made another appointment and stayed home from work and another tech came and he didn't have the right modem. We had that same thing happen 2 more times and WE still didn't get our Phone lines 20 days later.

Ordered internet and phone for my business, they said there would be an installation charge, when the service tech arrived, he told me that I would have to create my own internet account and that he just puts in the phone modem and that you have to connect your phones by yourself! Why do they charge an installation charge if they don’t install the products?

I scheduled a service appointment because my replacement remote would not program. The service rep said there was nothing he could do, after arriving 2 to 5 hours late! He claimed my set was a monitor only not a TV, which was incorrect. He left without filling out any paperwork & told me there would be no charge ($80). My complain that there should be no charge was denied. So besides losing an entire day for no solution I'm paying $80!!! Jerry **

I was billed a service fee charged and was told there will be no fees for having technicians to see the wires around the house/block. Technicians never stepped into my house or changed anything in the exterior and left. Then next month I received a bill with a $80 charge?!!? Seriously? Tried to call Optimum and they just kept saying will follow up then next time calling in they tell you different stories. What a scam! Anyone else has this problem? We need to speak up and stop Optimum from scamming people!

Altice box is mediocre at best. It works when it wants to and apparently needs to be rebooted to work except you have no idea it needs to do that. You now have a box that doesn’t want to work and you didn’t know that they sent an update and it’s not smart enough to reboot after update. The remotes are battery killers. They also don’t stay connected to the box for more than a few days. I had to reconnect the remote 5 times in one day. When the box gets the update and then didn’t reboot the remote doesn’t work. You're thinking remote batteries or something but no you need to reboot box manually. This system is a joke.

When I first switched to Optimum it sounded great. They had this new Altice one that was supposed to provide me with the best experience. The box started giving me problems after a week. I went down to the closest office and voiced my complaint, and they gave me instructions on how to fix the problem. The solution fixed the cable box only for 4 days. For the next 2 months every 2 days I was resetting the box just like I was instructed. And because they kept telling me the new update should fix my problems I didn’t think of getting the box replaced. After having the service for 2 months the box stopped turning on. I called Optimum's tech support and they tried to fix the box remotely with their computer and they ended up telling me that the only way to fix the service is to have one of their technicians come to my home.

I had the worst experience ever on the phone yesterday with customer service. I was on the phone for 1 hour and 58 minutes dealing with an issue that wasn’t resolved. There are people yelling, laughing, cheering and screaming in the background so loudly that you can’t hear yourself speak let alone the persons you're talking to.

When looking for a new cable, internet and phone provider, I came across a fantastic deal with Optimum, $139.99 for 3 years plus an Amex gift card for $200. When I called to verify the amount I was told the total monthly price was $139.99. When asked if that included tax and fees, I was told "no" - they should have mentioned that and not waited for me to ask. False advertising indicating the total monthly fee of $139.99. I told them I wanted to keep my phone number, they assigned a new number (which I called and cancelled). I asked for a Saturday appointment, they gave me a Thursday appointment. I asked for Altice, they gave me the legacy product with refurbished equipment.

My internet got cut off for over 3 weeks, couldn’t find the reason, Optimum customer service/tech department someone named Gabriel told me it could be my modem’s issue, and The only way to get the modem is to pick up in their store, or pay $80 service fee for a technician to bring it. I’m willing to pay for shipping fee for the modem but I can’t quit my job for picking up a modem. But they say they can’t do it, unless I’m willing to upgrade my service. And they told me if I want to cancel the account it’s ok. Like no one cares. I was waiting online for a supervisor/manager to solve this issue, but clearly he pass the phone to his colleague instead who told me the same thing. So I decided to cancel my account right there. They told me they can’t do it. I’ll have to call another department. Obviously they don’t want to be associated to the cancellation based on their horrible treatment to the customers.

I have had Optimum for 6 years since I moved in since they are the only TV provider. It is terrible. The channel guide constantly freezes or will say no data when I try to scroll the channels. Numerous times I have had to call to reset the internet because it stopped working. They raise my bill every year and offer nothing else with it. They try to tell me they are the most affordable provider but that’s only because there is no other competition in the area. I will be canceling my TV subscription because it is so terrible. There needs to be other providers in Mahwah to encourage competition and stop the monopoly that Optimum has. I literally pay $130 for cable and Internet with one cable box and the service is terrible.

You can never get in touch with a live customer service rep. Ever! My mother is paralyzed and cannot press any buttons on her box, that stopped working. I was just trying to find out what options she has. But all I get is an annoying robot recording, that refuses to understand the request to space with an operator, or representative. Shame on you, Optimum!

I was promised $150 for signing on as a new customer. Now they Refuse to give it to me. They say I missed one payment but that was because they refused to help me sign on to automatic withdrawals from my account. My password did not work on their internet screen and they would not walk me through so one payment was missed. Finally one rep helped me get a new password and I have automatic payment now. They are still refusing to give me the promised $159.

Right now I'm looking at an Alert that says the channel is unavailable (as are many). Every time I call customer service it's a nightmare, 1st time the women left me on hold until the call center closed, second time after my line went down after a storm and the repair guy had to come in my house, they are trying to charge me $80 plus tax for their crappy work. Customer service was USELESS and when I asked to go above the supervisor the guy actually sounded scared and said "that's upper management", who shocking never got back to me. What a bunch of fools.

The worst company you can ever deal with. Don't get Optimum. You can be on hold for hours and hours and don't solve any issue. Very very very unprofessional representative and you can never ever speak to a manager. By the way they will make 20 holes on the day of insulation and don't get it right.

Worst in all aspects! Customer Service and Site techs have no knowledge of what they are to be doing. I was a Comcast Customer for 20+ years and only issue was when superstorm Sandy affected our area, otherwise no problem. I have a service appointment scheduled today from 10 am to 8 pm (some window, huh!). Stayed home and still no one! The old adage is the fish stinks from the head and no doubt this is the deal here! Their employees are probably the most underpaid under appreciated bunch and therefore could not care less about work ethic. Miserable experience from one end to other.

I called customer service to cut the cord. I was transferred to someone who, it seems, had the job of talking me out of it. She offered me a great deal, big savings. I was impressed, said I would take it and keep my cable. Unbeknownst to me, the deal involved cancelling my phone service. I couldn't figure out what was wrong with the phone until I got the Optimum email confirming the "deal." No wonder the price was low. Years ago, when AOL was a subscription service, anyone trying to cancel had a hard time with their customer service. There were a lot of complaints about it. Apparently Optimum is adopting the same tactics. Whatever it takes to stop someone cutting the cord. Be forewarned.

Got Altice in Sept and since then have called ** every two days to reboot to get favorites. Only Feb had a ticket about the problem and every two days I call then get email about how was the service and I yell loud - since Feb have called ** to reboot to get favorites because they are the techs. Then they start saying I should reboot it myself. I say you I want it to work then they send to video specialist and Carol said, "Go to old system and pay more but don't have installs after 2-5 today." Chris said that they update Altice every day and it defaults to all channels back up. I said, "Could I speak to somebody that could help answer." "No." Then came the **. Sorry Chris your company really sucks.

The only reason they get 1 star is become no stars is not possible to write a review. This is the worst company. Stay away if you can. For three weeks they've lied to me, I pay almost $300 a month for cable/phone/Internet and I've had an issue with my cable service. For three weeks no supervisor ever called back, they've lied to me, I stay on the phone for hours and when the first tech came in to solve the problem he didn't.

I am a single mother of 2, My bill goes up every time I call to save money. They convinced me to stay with them at a basic TV and phone and internet 200 mbps for $87.49 Altice box. Optimum wanted to increase my speed and upgrade my system, which I was surprised seeing as I just downgraded TV to basic to save $$. I come home to find 3 old boxes, a spaghetti wire mess in my home and my daughter said she didn’t understand how this was an upgrade! Then I received a email with my bill that jumped to $98.49. Liar liar pants on fire????

I called Optimum in about a gift card of 100$. I started my service in December and now it's May. They said I would've gotten my gift card after March 29, as I became eligible for it. They said I was eligible because I made 3 months payment, soon came April 29th and I call them. Again they say it should come any day. First week of May I call again. They tell me it should come around the coming Monday. Now it's been 3 days after Monday. I call again. Now they tell me I didn't meet the requirement. They say there isn't a gift card any more. So they told me I was Eligible on March 29th and made me wait all the way to May 9th, just to tell me I won't be getting it, when in that time frame they have continuously reassured me I will be getting it. Now that's false advertisement and a waste of my time. You don't tell a customer the same thing for a few months and change it all of a sudden. Bunch of thieves.

I have had nothing but problems with my cable since mid Winter. We had no issues at all then all of a sudden I see Optimum trucks on our street 2 or 3 times a week and then one by one our cable boxes started to not work. We took 2 of them to our local Optimum store and replaced them and they worked for a week or so then started to go out again. Then one would work and one would not and so on. They would reboot them and refresh signal and then they would be fine then out again.

2:30pm my users alerted me that they have no Internet connection. Called Optimum and the recording said due to high volume, customer service is unavailable. I used the IVR and the ETA is 6:00pm. At 6:30 still no Internet, logged into the online portal and now the outage has no ETA. I asked for a call back from a supervisor if there is any feedback from the technician. I get a call 3 hours later and the supervisor says sorry but no ETA. A business internet that is down for more than 6 hours and still no ETA? How do they stay on business with this much lack of providing critical information? How unreliable is their field technician if they are working on this for 6 hours and still cannot provide an ETA? If you run a business, stay away from Optimum.

We switched to Altice One in February. Since then I have one box that only works part time. And two boxes I have to reboot between 3 to 5 times a week to get them to work. You also cannot get all the apps you can get with a smart TV. They preload apps and those are the ones you can watch. My Smart TV I was able to download any and all apps. Now I cannot use those apps. Also they tell you you can restart a program but when you do you cannot fast forward through commercials so you throw your whole watching off. I also cannot stop and back up on one of my boxes even though all the settings say it is set up. We initially switch because of pixelation, we were told this would help, it does not. We still get pixelation while watching.

Optimum is simply the worst company ever. Their products are inferior and their customer service (CS) is horrendous. Firstly, they have outsourced their CS to somewhere outside the US, and those representatives are not familiar with any aspect of the company or the services. It’s basically the same as speaking with an automated system, plus they claim they have no ability to transfer you to a US rep if you request such. They tell you that you just need to try calling back until you reach someone in the US, & they tell you this, while simultaneously claiming they are in the US. If you request a supervisor - there is never anyone available and they tell you they will schedule a call back. I have scheduled a call back no less than five times at different times about different issues and I have never gotten a call back.

Has anybody notice that when you call Customer Service that your called is being outsourced out of the country? Support is now terrible. I called up with a minor problem and the person was unable to help me. Customer Service is now very inferior to what it was when support came from the US. For me this is a show stopper. Without Customer Service, they are worthless. I will be most likely be dropping them and going to one of their competitors.

This company has got to be the worst company I have dealt with when it comes to cable. They are liars. They are deceivers and they tell one customer different things depending on which representative you speak to. You could speak to 3 representatives in the span of 1 hour and each representative will tell you something different about the same bill and the same account. I realize that when they cannot give you the proper information or when they are being dishonest they will put you on hold without you knowing that they're putting you on hold, then all of a sudden you hear a busy signal because they hung up on you. Optimum is full of crap. They are the worst company ever and I advise if you can find a different company to go with please go with a different cable company because this company is full of a bunch of liars, deceivers and unethical people.

Optimum quality of services has drastically declined. Customer service is POORLY informed and do not have correct answers. I spoke to 5 CSR all with different answers when my cable was knocked out. Some said it was an outage just to get off the phone, others say it was not, SO WHEN I finally asked for a service guy, they advised if the issue is outside there is no 90.00 service charge, if the issue is inside the home there will be a charge!

If there were a rating less than 1 star I’d chose that! NASTY customer service. I was on the phone for 2 hours before I had any type of “help”.. I asked to speak with a supervisor and one representative told me, "What would you expect the supervisor to do for you..." Kept me on hold for 25 min then told me I should probably call back later...which is odd being that I’ve been a loyal customer for 9 years. On top of all that they bill you a whole page of taxes and surcharges that the employees themselves couldn’t explain what they were for. They make changes without notifying you and transfer you everywhere in the company before you get at-least one person who’s willing to hear you out and attempt to help. But by that time you’re ready to rip your sideburns off... This company is horrible.

One of my two remotes was an antique, but it worked until about 3 weeks ago. I called service. They said they shipped one... never to be seen in my mail. After that first conversation, I received an email stating I was getting a new cable box, cost $11.00, but at no charge. I called and said, “All I need is a remote.” "Please Hold". The agent checked and said the remote was ordered, but IF I get a cable box, please call them. I got nothing in the time promised by the first agent. More time passed, I called again, "Please hold," and this time was admonished and told it takes 5-10 Business days, unlike what the first agent promised. More time went by and I called again. "Please hold" I was told to give it until Friday, and was given the code number on the missing remote so I could activate it. (It was like telling me the winning lottery number, and I didn't have a ticket.) Nada.

I’m sad to admit I dealt with them longer then I should have. They have the worst customer service and can careless about losing a customer. In three occasions when I called to touch base about an issue they claim that THEY HAVE NO RECORDS OF ME CALLING WITH WHATEVER ISSUE. Like really?? Three time.. Not a coincidence. They are a scam. Never refunded my money for a faulty box of 6 months. I left Verizon to go to them for price savings but you get what you pay for. I am going back to Verizon and will to pay much more for better customer service. Verizon would never lose a customer over a few bucks of a refund. I do not recommend Optimum based on their customer service. Price was good but with equipment failure and poor customer service Optimum is on my ** list. This goes to show that paying more for something is better when customer service is on point. Bye Optimum and sorry Verizon for leaving for 8 months.

I lived with a roommate and we sent in a name change form to switch the account to me as she was moving out. I was downgrading from Cable and internet to just internet. A technician came out and took the 3 boxes away and installed a new modem. The next bill came and it went to my old roommate who got charged $360 for ‘equipment’. I call them and I’ve been calling weekly now for 2 months trying to get a bill for my new connection. I don’t exist in their world. There is no record of me, they say my roommate account is disconnected. However I still have WiFi. But when I call to reset the modem the other day I used her phone number & the automated system recognized her number and it was reset. But then I spoke to a person saying I still hadn’t received a bill and that the charge on the roommate's bill was incorrect.

By far, the worst cable service. I’ve had this product for 2 months and have needed an employee come over to repair issues 3 times. And I am still having the same issues. The service cuts in and out, voice functions rarely work, and the box has to be routinely restarted for internet service. You pay less for a service, you get cheap crap. The one moment of peace you get during the day to watch TV, is beaten to death by static screens and useless reception. NEVER USE THIS CABLE!!

My boxes have not worked since the beginning of March so I turned them in by the end of March. I returned my boxes during my last billing cycle and am still being charged for them for the month of April. The billing department refuses to acknowledge the error and make a change to the bill. I am so disappointed and considering turning off my services completely after this experience. Charging for services not received is unacceptable. My internet is often in and out or slow. For such expensive services they are terrible and unreasonable to deal with when they make an error.

Don't expect the service to ever work, almost nightly my ping skyrockets to anywhere between 500ms and 1500ms with peaks of 10k or more. Four separate service techs have been out here so far and all of them have wiggled the cables a bit, ran a speed test when I have clearly stated lag never occurs that early in the day then went on their way. It's obvious that their network isn't up to par and they're fine with people from my area being bogged down by too much traffic on clearly outdated infrastructure.

When canceling my internet service with another provider, there was a promotion at Optimum stating that they would pay your cancelation fees if you were to switch over. They do not HONOR THAT PROMISE. When calling to follow up on an email that I had sent a month ago with proof of cancelation, the man that was on the phone helping me denied that they had anything like that before. I had to explain to them that they did.

Updated on 04/28/2019: I have been a CableVision/Optimum subscriber for over 25 years and never had I experience the level of incompetence, false information and down right horrible customer service as of Friday April 26, 2019 to the present. I lost Internet and Wi-Fi service on the evening of Friday April 26, 2019. I chatted and spoke with many of your representatives who determined after troubleshooting my equipment there is a problem with your equipment outside of my home. I was given a trouble ticket number ** that later was closed and a new ticket number ** was issued. I spoke with Trevor a supervisor in your technical department on Saturday April 27, 2019 who advised me that there seems to be frayed wires not allowing my Internet and Wi-Fi service and assured me that a technician will come by Sunday April 27, 2019 between 10 am and 8 pm.

Worst customer service, equipment, and field techs ever. Latest encounter: come home to find cable on my lawn from cable box to house. I never called nor had any recent issues. Had no TV service. Called 4x. Supervisor was supposed to call. Hasn't in 2 days. Not 1 CS rep was aware of my situation. Cable still out on lawn. Bolt from lawn cable box left in street. Girlfriend parked there and now has flat tire. Still no call.

Optimum is the worst. They tell you that you will receive a gift card for signing up but I was one day late on paying my bill and I also upgraded within the 90 days so my gift card offer was denied. They have the town of Brookhaven monopolized that no other service can come in which is ridiculous. They know that we have no other company to use so they take advantage. Their customer service is terrible and the reps do not speak good English. It is really disgusting that they charge all this money for service yet they treat their customers horribly.

I have been a loyal Optimum customer for more than 25 years. Last September after the cost of the bill had gotten up to $261 per month I decided to switch to a streaming service. I called to cancel my service and the rep kept on trying to transfer me to the retention department. This is the department you get connected to only if you say the magic words "I want to disconnect my service." I did not want the retention department.

I recently switched over to Optimum Altice One. I was all excited about the high speed internet, single box for all services, plus the voice controlled remote. Since the time I got it installed and started using it, I have had nothing but problems. Within the 1st week of using their service, the cable remote stopped working. I called the tech support and they tried everything possible to resolve the issue and could not. Finally they said they will send me a new one within 3 to 5 business days. 8 days past and I did not receive the remote. When I called and checked I was told that for some reason the order was not out in and it was never shipped. They finally sent it and it took another 5 days for it to reach me.

The people I dealt with were fine. Showed up on time however the remote was seriously outdated. I could only add apps that they approved. The internet was the worst I ever had. Kept cutting out and very slow. My smart tv remote outshines their remote by far. No clock on cable boxes. I now have a outdoor antenna from Amazon for $60, Hulu, and Netflix saving over $100 a month and Fios for the internet. I am very happy.

If I can give this company 0 stars, I would. Do not use them. They are a ripoff and horrible. Worst customer service especially for being 1st time customers. The most frustrating experience I've ever had. Optimum really sucks. Been on the phone with them from the minute I signed up. They disconnected my landline, did credit us, poor service, changed the amount on bill, and I think I called about 10x since the beginning of the pay period. 1 of the person told us to look up the information online. Just horrible. Just today alone I called 3x and had 1 really rude chica talk to me and refused to transfer me to her supervisor and then hung up the phone. Very disappointed and disgusted. They are very frustrating and giving a not needed headache. Do not use and will be moving to another company.

To those looking to purchase Optimum Internet Connection BEWARE! Advertising in NJ: 100 Mbps = $40.00. My Bill: a) Optimum Online = $44.99 b) 1 Modem Rental Fee = $10.00 c) Network Enhancement Fee = $2.50 d) Modem Sales Tax = $0.66. TOTAL = $58.15. Let me break down the the details of the scam. I asked them why am I paying $44.99 because when I signed up with them the salesperson told me it was $40.00 / month? I received no clear answer, just comments saying that advertisement and real life are two different things.

In lieu of Taking $113 (I think that’s the amount now) out of my Social Security every month for Medicare, with OPTIMUM, they only take out about $25 a month and I get $35 a month over the counter from their brochure, free. I have had x-rays, Dr. visits, blood tests, etc., and for every single thing I had I only paid $20 for an ultrasound of my stomach trying to find a kidney stone. There were no other charges at all. I am very satisfied with OPTIMUM.

I hope I can give a negative star for this company. In 2013, I moved to Edison NJ and the only internet company available in this town is Optimum, which is part of Altice now. I used my own modem to avoid their modem charge. We have not been charged the modem rental fee until we moved recently. The corporate relationship representative claimed the modem is theirs based on MAC address in their database and they waived my modem rental fee for 6 years. They will keep charging me until I return my modem to them unless I provide the receipt back in 2012. It has been several phone call with their customer service and total phone should be more than 3 hours. I gave up and will buy a new modem and keep the receipt forever. I really hope I can switch to other company as soon as possible. But it seems this company made some deal with township that other internet company just cannot get in this area. I cannot believe this can happen these days.

Optimum services are so overpriced. Video quality is not even full high definition in 4k tv era. Internet is way slower and reliable than Verizon's. People on the phone cant speak English and are rude. After being their customer for over 20 years they gave me $15 discount. Lol. Time to cut the cord. Good luck Optimum. Your time is up.

I wish I read these reviews before wasting my time. This company is HORRIBLE! I wish I was able to give them ZERO stars!!!! I have Verizon Fios right now and was paying too much (about $300 a month) so I thought why not try Optimum! Boy was that a waste time! I scheduled an appointment to install the new service for Thursday. So someone came in and was about to install their new Altice TV boxes. However, since my house is 3 floors the Altice boxes won't work properly because the boxes communicate via Bluetooth so we had to reschedule for the next day to receive different type of TV boxes.

We had a "leak" in service for over three weeks - no internet, no phone. We still, despite 8 phone calls, have not received credit on our bill. They give the runaround. Promise a supervisor will call. We're going on 5 weeks of battle at this point. Optimum is the absolute worst company I've ever had to deal with. Unbelievable.

FIRST I want to say the serviceman that came to my house was great, But for the Altice one not so great. I had 1 main box and 4 mini boxes every night. At least 3 boxes would lose connection and have to be rebooted every morning and if the box in my bedroom disconnected I had to also remove the cable wire and put it back on or the box would not reboot. REALLY!! NOW They gave me 5 big Samsung boxes and a router and I guess a modem. Anyone know how the FIOS ONE IS.

What they have done here is put a router, cable box and modem all in one box. The main problem is that neither the installers, phone techs or service representatives understand how the equipment works or more importantly how to install or fix it. Probably too much tech in one box. I have one main box and one mini. When it was initially installed there were a series of problems which the installers tried to fix. It was interesting that they had to call in to reach a tech resource and wait the same way a customer does, what a waste of everyone’s time. Makes you wonder how the installers get paid. While the main box worked the mini did not have all the TV channels. I called. Went through several steps with the tech on the phone and was told they needed to have a service person come out.

Multiple hour long phone calls. Multiple time wasting service appointments. Optimum raises rates every chance they get and then makes you play phone games for hours to try to lower your rate. Out of 20 friends who discussed this we all pay different prices. Legacy system never that great especially the TV experience and picture quality. Internet always going down/changing speeds. Switched to Altice setup and worked great for 3-4 months then fell apart. Had better picture quality and fast stable internet at first then the fun started. Even worse internet issues and the mini box would randomly lose connection with the main box. Then the audio issues started.

I went over my bill and found Optimum was charging me for HBO. I never authorized this charge and didn't even know it was on my tv. When I called Optimum they said it was a free promotion and when it expired they started charging me for it. The worst is they could not refund me the money since I didn't catch this charge. The customer service representative actually said that I need to go over my bill every month with a "fine tooth comb". To me she is admitting that they are crooks and should not be trusted. This blew my mind how they can charge you for something that you never gave authorization for.

6 months ago, our bill got too high, so we decided to switch to Verizon and cancel Optimum. Horrible nightmare. It took 30 minutes just to cancel, being put on hold, having to repeat our information to 3 different people, then being told that we were being difficult when all we wanted was to cancel our service! Then a sale representative gave us a 'good' offer (lied to us and said that it would be a better deal than what we're currently paying, but it didn't account for taxes), and, when we found out that the offer really wasn't that good, we decided to cancel our order, and it took us another 30 minutes and 3 people to try to get our refund, with them telling us that they would have to call us back. Absolutely ridiculous.

On Monday, April 1, I called Optimum to quit our TV service & increase our internet speed (since some time at the end of a promotion, they downgraded us to 60 speed. After dealing with their annoying voicemail prompts, I some to Teesha (sp?). We had Optimum and she offered us a deal on Altice. We have been customers for almost 34 years. At first she offered us the same package we had with Optimum for $172.45. We declined because it was not enough of a savings. She put me on hold again and came back with the bottom line lowest offer she could give: $147.45 which would be our exact same package, she was throwing in the DVR and it would be for a one year promotion. We agreed. We were happy with that. She set us up for free installation for Wednesday, April 3 during the time period 8AM - 11AM.

I have used Optimum for 10 years now - why? Because they are a monopoly on the east end of Long Island. I have had substantial increases for services each year and am not paying more than twice what I started at. So I thought I'd check out what they offer online. For new customers, they offer a host of services (I don't have) for less than 2/3 of what I pay for fewer services AND they get a $200 Amex gift card in addition. So I thought I'd cancel and sign up for the new service. No way - new customers only. What they are doing is having long standing customers subsidize new customers - big time. It is a GIANT rip off. SHAME ON ON YOU OPTIMUM.

I switch to Optimum for three months and it was the worst three month of service I've experienced. From time they offered me internet speeds of 300/300 to the time of disconnect.

I've been an Optimum customer since for 17 years, my fees have gone up and up but the service hasn't gotten any better. In fact my had 60 Mbps and was paying way more than colleagues so I called to switch to the new Altice supposedly getting me to 100 Mbps for the same price and so I made the switch. It's a week later & had and installation issue with one of the boxes on the date of install. The service person working had reset the box 3 times and then left once it worked. Within 2-3 days the box stopped working (just showing a white screen).

I recently moved to Edison, NJ area and I signed up for the Optimum Internet 400 Mbps speed. There was a promotion that I will get free installation and $100 Gift Card. After the installation I did not even get 200 Mbps speed. I was even using all their equipment. After troubleshooting with their two different techs they determined that there is an issue and they have to dispatch out a tech. I verified like 2-3 times that it will not cost me anything and they said it will not. Tech came in and they charged me in my bill for a tech's visit. Tech wrote in a order that No issue found. And when I called customer care to dispute they said tech came inside of my home to fix the issue and there is nothing that they can do to revert me back the credit. I fought with three different people and they decided to give me a credit.

I was a customer for 20 years, but have now moved out of the area and Optimum does not service my new area. I called in February to cancel the tv service, instead they kept partial tv service bit disconnected my internet. I tried to call on March 31 to cancel all services, the customer retention department was not open. I called back on April 1 to cancel and they very rudely, because I was not transferring the service and did not want to keep the service until my house was sold and the new owners could get a great offer from them, told me they could not cancel until April 30. This is how they treat their loyal customers. So I am now having to pay for service that is no longer connected in my house! Pretty poor customer service....so beware of when you cancel your service.

They have the most unfriendly automated system - there is no way to talk to a rep. Just try to get someone to get help with remote. HORRIBLE - they just do not want you to call them - just take the ** they dish out!!!

Optimum charges an 80 fee for their technicians to come out and solve a problem, aren’t we paying enough already? It’s supposed to work isn’t it? Why am I paying a service fee? There’s already a monopoly.

I had a 2-5 pm window. The technician didn't show up at all. I called multiple times and I kept on getting the runaround. They wasted 6 hours of my time. I am COMPLETELY DISGUSTED! The tech himself actually called me around 6 pm and said, "Do you still want the cable?" I said, "Ummm yes..." He then stated that he would come but it would be another hour to hour and a half. It is now 8 pm and still nothing. I just wanted to let everyone know to read all the other reviews that people left before considering saving a few $. Don't risk it. I have never had to write a review like this one before. Think really hard before you switch and again read all the other reviews.

Optimum is the worst cable company you can imagine. I had their service for 8 years. I was going away for few months so I asked them if they can put me on seasonal and what will be the charge? They coated $28.80, but when I came after few months and asked them to reinstall the service they charged me $124.50 for seasonal and increased the price by for the regular service. I had their silver package which was costing me 268.36 and they increased it to $275 per month. Since I am a senior citizen, it is hard for me to afford this much so I asked them what is the next package I can take which is cheaper. They put me on the hold for half an hour and finally they said we will call you back in 15 minutes.

This company is a multi billion-dollar company and customer support named Brany cannot supply me the consumer with an appropriate number or address of a higher up who could help with my continued problems of billing. I received a $14.99 promotion for Internet in the mail, I called and order the Internet, in which the man on the phone told me I had to pay $51.98 for installation fee and the first $14.99, I asked about taxes and fees, because I know the rate will be different and I may not be able to afford if the price is too high. The man offered me the senior promo too. I get my first bill and there is no proof on the bill that I paid the $51.98. I call Optimum and they tell me they took my money to close out an old bill of $371.57 in 1993 or something. I did not receive any written paper about this, customer service told me this. I asked for something in writing about this. Have not received anything yet.

Let me start by saying that I have never written a complaint about any company. My recent experiences with Optimum Altice have prompted me to do this. My Verizon bill had reached $330 mo. so I figured it was time for a change. Optimum offered me he same service, internet and amount of boxes for $190. How could I pass that up? They said it won't change for 2 years. But... try to get that in writing!

I placed a call to customer service at 8:28 p.m. on 3/26/19. After a 15 minute hold I spoke to a rep named Atiana who could not help me at all. I asked five different times to be transferred to a supervisor or manager. Was then placed on another 10 minute hold only for Atiana to come back to tell me she could not get a hold of anyone. She proceeded to tell me that after being on the phone 35 minutes that she has a two minute time limit then she would have to schedule a callback.

I switched from Verizon to Optimum because we wanted to try the new Altice system. The first two appointments never happened because the technicians did not show up. One lied and said he came, the other got canceled because the tech allegedly got into an accident. The 3rd, the technician took 8 hours to switch from Verizon to Optimum. When all said and done, he had connected the old Samsung boxes. When I asked what happened to Altice, he said the system was down and he could not connect and that someone would have to come another day to switch over.

I tried to move my business phone to my home phone. I spoke to three different customer service reps and still don’t have this fixed. First, it took over 30 minutes each time to get through, and I had to keep repeating the same information. Each of the three of them were not just rude but overtly hostile and my issue isn’t resolved. I requested a callback from a supervisor twice. That never happened. I submitted my concerns in writing. I finally received a voice mail follow-up. When I called back at the number that was left, they couldn’t find my account. Today I asked for a supervisor and was told that each of them has 5 hours of calls to make in response to complaints.