Mediacom Cable Reviews
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About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
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- 4,968,218 reviews on ConsumerAffairs are verified.
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Dec. 10, 2017
FINALLY. A real Mediacom tech that not only knew what he was doing but cared about actually solving a problem! Mediacom is STUPID for using contractors. We had no shows, late shows, and “I don’t give a **” guys out here when we moved last month. They reflect very poorly on Mediacom and greatly harm the brand. We were one last visit away from switching service. Cory saved your ass.
Robert,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 10, 2017
I have been using Mediacom for almost a year now. I had DirecTV before but each TV had to have its own box and it came for $70 so our bill was high so I switched. The service of Mediacom is very good. I have a daycare so I ordered extras of the children's program. And then I wanted the CMC, the music channel, all the time.
Shelly,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
We are happy with the cable viewing service itself, BUT we are unable to take advantage of all of the extra services because we cannot get our login account fixed. We have called MULTIPLE times to try to get all of our log-ins aligned with passwords to no avail. We cannot log in anywhere!
Barbara,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
Was without phone & internet, until I told them to take their equipment. They still owe me money. Paid 120.00, only had it for 3 weeks. Could not get phone calls or pay my bills. Really not happy customer.
Duane,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
I have never had as many troubles before getting Mediacom. I had wonderful internet for the 1st month. That's it. Since then there has been 3 major outages. (Ok that happens) But. Aside from those major outages, I pay for 200 mb/s and I've been maxing at about 2-3 mb/s. Not only that but it's been in and out multiple, multiple times a day for the last 2 months. Not only does it take forever for them to get a tech out here, but it has yet to come close to fixing the issue. After replacing the modem AGAIN, I had to call because nothing was working. And I'm not sure where they outsource their call center too but the lady I talked to last night was the rudest person ever. So at this point in time I would never recommend this service to anyone who plays games, streams, or regularly needs a faster internet speed. Because not only is this my problem, but the multiple friends who have had it in the past as well.
Skyler,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
I recently changed from Verizon to Mediacom -- and I'm so glad I did. Verizon had recently removed all local stations (CBS and Fox) due to a dispute. I decided this was the last straw with Verizon. Now, with Mediacom I get more local stations, the weather channel.. and much more than I did with Verizon at the same cost. The Tivo Box is much more user friendly and customizable so you can remove stations you don't watch (instead of strolling through hundreds and hundreds of stations you never use). Mediacom staff with professional and friendly, and everything through the transfer went smoothly. Thank you Mediacom!
Eric,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
The Mediacom Cable sales team was super nice and they told me how things work. I like their price over other companies. So I got the internet and the guy who installed it was just nice, brief and to the point. I'm going to have to call them for the email thing and they'll help me. They have done it before. Although I don't use their services very often, I found my new vehicle by going online and looking at the cars from the dealership that I got online with so I was happy about that. So far, so good.
Nancy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 9, 2017
Mediacom is the only cable company available to us where we live. Their sales reps were polite, but they don’t seem very knowledgeable about their packages. We have internet and cable through them. The installer was very efficient and nice. Some of the prices are a little high because they have a monopoly. But overall, the service is okay.
Reviewed Dec. 8, 2017
Great customer service. Good service - seemed to lose internet every day from 4:00 - 7:00 pm. Poor equipment quality (router, modem) - router had to be reset multiple times each day. Was told it was old but that they didn’t have newer ones for me to swap with. Slow response time for major repairs (downed lines took too long to get repaired).
Angie,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 8, 2017
We have had Mediacom for years and it's a real shame that there is no other competition in the area. I'm not sure who paid to have most of the reviews on here but some of them are from areas I've never heard of. They either live next door to Mediacom or haven't had their service long enough to see how completely unreliable it is. It is advertised as "always faster internet". We currently pay for very high speeds (1G down and 50+ up I believe) and for the last 30 hours I've had about 40Mbps down and about 2Mbps up at most. This is a very regular and ongoing problem we've had for YEARS.
Every time we call their answer is to send a tech out. We've probably had roughly 30 calls to come out to our home to "work on" the problem. The result is the same every time: it’s not on our end. They come out, it works for 1 day to 2 weeks and then it's back to complete garbage speeds again or not working at all. I had better cable internet service 20 years ago I think. It was way more reliable and only about $50 a month for speeds that – averaged - better than I get with Mediacom. So we pay for high level internet that is supposedly the fastest, but it never works for long and is incredibly unreliable.
I honestly don't know what to do. I feel like a trapped and forced customer to pay for complete garbage service. I don't know how they get away with it. You'd think they would have enough common sense to think if it's the same result every time they come out here for the same problem, that it's something they need to address to satisfy their customer and earn their respect. I'm on the verge of looking for ADSL through CenturyLink or something instead and I recommend you do the same if you don't want to constantly babysit this company's service and do half of their job for them free of charge. Again, I don't know who paid who for all the excellent reviews they have received but I can guarantee it's not coming from this area that I am in.
Updated on 01/15/2018: As a follow-up to my last review, of course we are still unhappy with the actual service being provided. The service advertised and what we are actually paying for is not even within a mile of what we actually get. The reason I've upgraded my rating to two stars instead of negative 5 is because there have been at very least some effort made on behalf of Phil **. to keep in touch to find out how things are going on my end. So my overall experience has slightly improved due to a few people seeming like they care enough to check in on things.
Unfortunately my overall rating cannot be higher since it's not solely based off of just relations alone. My problem is that we are still paying top dollar for the best service offered/advertised, yet after years of service still receive the most pathetic internet speeds I've ever seen. I'm mostly referring to the upload side even though our download is consistently around the 30% of what we pay for mark. Very consistently our uploads are at 5% or less of our price package, and a lot of times even worse than that.
The upload is so terrible that it regularly takes longer to send a 1 paragraph email than it did prior to their being high speed internet. Close to 15 years ago I had consistent speeds through a cable company so I know it's possible. How are we paying more for faster speeds that are advertised, but getting less quality, less overall customer care, less reliability and most often less speeds. (Mostly referring to the upload again.) Again, paying for up to 50Mbps upload speed, we are for the past couple of months more regularly getting between 0.05Mbps to 2Mbps. (Currently at the 2Mbps mark which is around 5% or less than what we're paying for/advertised).
If I were to call tech support every single time we have issues, they might as well put me on payroll. And the reason I don't call every single time is because their answer every single time is to send out a technician. Now, if they've sent out 10 technicians over the exact same issue, and the issue is very similar to what it's been for years, wouldn't that indicate that they have not been doing their job to address the actual issues?
They say the only option is to schedule a technician and so we continue to wait another week to a week and a half with crappy internet, just to go through the motions we know are not going to fix anything. There is nothing wrong on our end is the technician's answer every time. If I could put a dollar amount on the service we receive as far as reliability is concerned, it would be at most $7-$10 a month. Most of the things I have the internet for cannot even be consistently done, and the service itself is MORE reliably failing miserably than working as intended/advertised/paid for. While the service itself is a complete disaster, as I mentioned above, Phil **. has reached out to me several times to check on things and for that I am thankful. Nothing against his multiple efforts of course, but as a "consumer" we are completely dissatisfied with our product and have been for years.
Jason,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 8, 2017
For the last couple of days we're having bad reception and a lot of pixels on the screen. I also don't like some of the changes Mediacom Cable had in the TV programs. They have taken off a good movie channel and put in a religious I-want-money-donation type thing on there. They have very scattered movies that I will watch but I wish that they had more decent movies on like the program that I was getting which they took off. I have reached out to them about that but it didn't do any good.
Nancy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
I called Mediacom to set-up an appointment and was set for December 7th, which was a week away. This was fine and I could wait that long. When the day came I waited in the 8am-11am the time frame. It was 12 pm and nothing, no one was here or contacted me. I call Mediacom to get an idea of why no one is here. They said that there wasn't a technician in my area to set up the internet. What was the point of an appointment if you cant send someone to fulfill that request? They then said that a week from now, December 14th would be the next appointment. This is ridiculous. How is this a problem?
Jackson,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
Since we changed to Mediacom we have had minimal downtime with our Internet. When there was an issue the tech department was helpful to get everything back up and working. The cost is much more affordable too. This is one of the best decisions we have made.
Karen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
The cable is really messed up, the screen freezes while I'm watching TV. The cable box turns off while watching shows, really irritating. The cable does both of these things at least three to four times a day! The internet is supposed to be high speed but is really slow as well. When trying to watch Netflix the modem turns off in the middle of my show, like a reboot, and then has trouble connecting there after. My cellphone data (internet connectivity) is faster than the internet in my own home? I'm in the process of looking for a different more reliable service from a different provider. Because this is ridiculous with Mediacom.
Kenneth,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
Starting with walking into our local Mediacom store and receiving a long-lost-family-member welcome, then signing for a truly great package deal (I did shop around first, this is THE best deal). Then watching the world's greatest technician completely wire me up for five separate TVs, then stumbling through the remote as he patiently and very, very thoroughly taught me how to use it - my entire experience with Mediacom has been truly, incredibly, wonderful.
Rolf,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
I ordered an HD Box two weeks ago. The young lady said the delivery would be 2-4 days. Well over a week went by and nothing. I called, was told they don't know what happened and they have been busy. So order had to be retaken. Still waiting. Should receive tomorrow? It's just the point is I was lied to. It's not that Mediacom is too busy to send one HD box, it's the disrespect of a lie. Been a customer a long time and just recently switched my phone service to you. Just basically very disappointed with Mediacom.
Helen,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
Everything went fine with installation. Had lines in the TV. Internet would not stay connected to even use it. PHONES WE ONLY GOT GARBLED VOICE YOU COULD NOT UNDERSTAND. Had service call 4 times in a month and still. Had all the same problems.
Randall,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 7, 2017
I live in an apartment building and Mediacom is all they let us have. I wasn't happy with their customer service. I only have their cable service and for a long time, my television didn't work. I found out that I should’ve had a box when I first got their service, but they didn’t tell me about it and didn’t bring me one. So I called Mediacom and had to pay for the box. Their price was high and they wanted me to have other stuff to make it cheaper which I don't have access to. Other than that, it’s all taken care of and now I can watch the television unlike before that I just couldn’t get nothing.
Beverly,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
I use Mediacom's phone and I like watching a few shows on their cable. They had more channels and it doesn't go out during the rain or snow. Their reps get right on with my concern when I call. They're very prompt, very polite, and courteous. Also, the installation was really good. Their team told me step-by-step what they're doing. I like Mediacom, overall.
Merlyn,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
The installer wouldn't install the router where I asked. This caused problems with the signal. I am more aware of my homes "wifi" layout than the tech. The tech spent too much time talking, telling stories, and cutting up. The tech reassured me if the router didn't work where he placed it, then he would come back out and move it for me. I requested the tech come back out and was "put on the back burner" for several weeks. I had managers hang up on me. I was promised call backs with info upon when my tech would be here without a return call. I even tried the online chat help... these folks couldn't even get my first name correct. I wasn't notified if the tech was going to be late or not even show up. After 3 days of dealing with this I gave up and went back to Dish Network.
Stacey,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
I do not know how to describe it other than we have barely intermittent internet. And no one seems to care or is able to remedy this situation. We have had Mediacom for 2-3 months and it has been a total nightmare.
Mark,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Worst cable company I have ever had. I am a brand new customer. I have had the service for three weeks. I have yet to have a single day that the televisions allow a show to play in full without interruption. Constantly re-booting, losing the signal etc... I have called for service once a week and nothing has changed, in fact, got worse. I will cancel my service this week if not completely fixed.
Craig,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
We have had people here several times and they have seemed to fix the problem of tiling for a few days, but then it comes to black. We are not happy with having to call several times. The problem still is not fixed. We believe they will have to replace the wiring outside.
Francis,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
I have been pleased with both the service level of the internet itself as well as with the customer service I received when fixing issues. I have found everyone from the installation technicians to the phone support staff to be competent and helpful. The wait to get service installed took about 30 days, but is understandable considering they had to bury a cable under our neighbors driveway. Thanks!
Reviewed Dec. 6, 2017
Basically happy with Mediacom experience. Love the extreme (TiVo) cable experience. Internet WiFi for logging on to internet is not as fast as I would like for the cost. I had faster speed with my own router than with the built in wireless with the newer modem. Service has been better and high marks for the staff answering the service calls!
Kathleen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Technician was excellent. Cable is good. But my internet service is still slow, not reliable, and very unsatisfactory. If I had other options, I'd use them. This is very expensive compared to options available in Champaign, so I had hoped for better.
Amy,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
My internet service keeps going down. This is my third attempt to fill out this form because the internet goes down and I have to start over. Mediacom has had five different service techs provide service for this issue, but it still is not working properly. I wish I could give them no stars, their service does not deserve any.
Updated on 1/09/2018: The saga of my poor service from Mediacom continues. I have had intermittent service (lost cable and internet) for over four months now. There was a loss of service on the day before Christmas and which lasted through 1/4/18. It is four days later and my internet service is "not responding" again. Promises to credit my account for the time my services have not worked, has only resulted in an $8 credit. It has been a few weeks since I have heard anything from Mediacom's Consumer Affairs Liaison... Perhaps his internet is not working properly.
Orville,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
We were very pleased with the outcome and great serviceman James. We had lots of questions and he answered them all. Made two foreign exchange students far from home very happy. It was his first time installing this type of equipment and he got it right!
Kathy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Updated review: Jan. 5, 2018
The third modem has stabilized the speed at 60 Mbps download and 20 upload. Wifi is reliable with both modem 2 and 3. Speed is acceptable at 60 Mbps with modem 3. What I cannot understand is the need to work thru 3 modems on a network? The first was supposed to the latest, greatest but was not. Modems 2 and 3 were each older versions as I understand it from technicians. All folks I interacted with were polite and professional.
Original Review: Dec. 6, 2017
The speed of service is advertised as 100 GB with superior Wifi. The wifi modem couldn't stay connected and required a reboot 2-4 times a day for first 7-10 days until replaced by a previous generation modem, which cuts speed in half according to 3rd party measuring of both modems. The old modem doesn't require rebooting. Nobody has communicated a plan or timeframe for delivering what I am paying for. I am unable to login to your website. I currently have Mediacom at MN and FL locations.
Dane,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Our Mediacom service has been excellent with video, phone, and internet. I would be interested in possible a la carte pricing for sports and family channels. What is the possibility of adding Game Show Network to the lineup? Also, extra digital channels of Springfield broadcast stations should be added to the lineup.
Stephen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Fast, friendly service the people are always super friendly! This is the best company that I have ever dealt with! I wish more companies gave service like this... my last cable provider was Comcast and they were the worst company I have ever dealt with!
Craig,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
The price I was sold on was for 49.00. for the internet service, unlimited. It has went up after about 3 month service to 66.00 now and seems to have leveled off at this level. I am not pleased with the way that was handled. Also tech is hard to get a hold of when there are outage or lost internet problems. Overall I'm happy with Mediacom.
Michael,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
For the 1 1/2 years that I received Mediacom I was very pleased with the television choices and the internet service was some of the best I have dealt with than any satellite service. The quick and responsive service was spot on, the tech's very friendly and professional. No complaints in any way from this brief use of service. Thank you.
Janice,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
I found it impossible to contact Mediacom by phone. I was subjected to innumerable ads and finally was told phone number had been changed. When I called the new number and the ad offers started, I hung up. the phone system is not set up to resolve questions.
Sara,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Called in to get a cable upgrade, was told a bundle package was cheaper so went with that. Took 2 months for a technician showed up after they had scheduled when nobody was home. Called and changed back to original appointment which wasn't met. Never did get a phone number with the new bundle.
Curtis,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 6, 2017
Installer was on time, professional, and quick. He connected cable, internet, phone and even my wifi router. Great service. Beautiful picture, fast internet and love the phone! Very pleased with Mediacom and their pricing, too. I would highly recommend. Friendly service on phone, too, helping me place my order.
Frank,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
So far so good. I have only had Mediacom internet for about a month and a half. I wasn't home when the tech came but my husband says she was top notch, very knowledgeable about her job and Mediacom. I cannot believe that I waited so long to get internet. My experience, like I said above, so far so good no issues yet.
Linda,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
My experience was just great everything was all taken care of in a short period of time very satisfied with Mediacom. I will continue with Mediacom as long as possible. We have our phone service from them and we also have our internet service from them.
Jerry,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Tech was patient with me and talked me through problem and tried to fix it via WiFi/long distance. It (problem) was apparently not fixable long-distance via WiFi, so arranged for me to get a new one at local office here in Ottumwa.
Danna,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Absence of local phone numbers to call is frustrating. Needing to most generally go to office is quite an annoyance, since it is a 20 plus minute drive. This particular time I was able to handle the situation on the telephone without being on hold for 15 minutes, which was nice.
Arlan,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I have use Mediacom for my vacation rental property for many year. I am very happy with the service. It is always responsible and reliable. If I have any issues, it will be resolved properly and on timely manner. I definitely will referral anyone to use this company.
Wenfei,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I had to take off a star because the service does get dropped temporarily but usually comes back up quickly, and if not then a quick call is all it ever takes and usually the automated service fixes the problem, if not, then customer service is great.
Cinde,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
We have been very satisfied with our cable service since switching to Mediacom. TIVO is very easy to use, and the feature is nice a we can record a program when the airing is not convenient for us. Mediacom has been very helpful with any of our questions.
William,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Our service from Mediacom is top notch and our internet is second to none. Best around. Am very happy with tv and internet. Have recommended to other folks. Our local cable man in very good at his job and very helpful.
Charles,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
First, he showed up an hour early unannounced. It was Saturday morning. I can't believe how sloppy the installation was left. Didn't even attach it to the house. Left all the wrappers on the ground outside, along with the packaging of the equipment. Never locked the box outside. He ran a new drop above ground without checking the existing one. Did not provide the our new phone number for the triple play package. Did not program our TV remotes to coincide with the cable receivers. A tech has since been out to clean up the installation. We're not off to a good start. I'm hoping this is used as a learning experience, but I don't have confidence that this will even be taken seriously. Thanks and hope this helps.
Amado,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Dec. 5, 2017
I am supposed to get virus protection... However it does not work. Called Mediacom and they told me they can't help me. That's the only thing that sold me on the internet. Thinking about switching to Verizon Fios. It would be nice that I get what I pay for!
Charles,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
The second cable guy said he would come back and attach the cable to the House never returned like he said. I like the cable but I would like the cable outside fixed before it gets pulled out of the house wall.
Mark,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
$5.00 increase in price because the client does not own a computer - I am handling my mother’s account with you and was transferred to a supervisor’s voicemail - who did not identify himself with a name and has not called back. There is an issue of discriminating against an elderly customer because she cannot operate a computer in order for her to receive her $5 discount, but she does have auto payment. You are taking advantage of people on limited incomes. Even worse, you don’t call back. Very, very disappointed in the monopoly you have. I would appreciate some resolution in this matter.
Margaret,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Dec. 5, 2017
Why, as a longtime customer, do we not get better rates? My bill just keeps going higher & higher. Then if you need service it takes a week to get a repairman out to your home. Things need to change. You need to give lower rates to longtime customer.
Dolores,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I think it’s unfair that I can’t watch TV on my phone or my iPad because my basic services go bulk at the condo I live in. So I can’t get the privileges that other people have even though I’m paying for other services such as router, HD box, etc.
Henry,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I had canceled my service to go with DirecTV and Centurylink for internet. Worst decision of my life. I'm still fighting with DirecTV and ended up canceling CenturyLink internet and going back to Mediacom. Mediacom met all my needs immediately with professional service and no offense, but customer service agents I can actually understand. Needless to say when my contract is up, going back to Mediacom for everything.
Terri,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I don't see much difference in the cable service over the last 30 years. I get service 99% of the time. The thing that stands out to me is the recent move. I had scheduled installation and when the young man came to my home the landlord would not allow him access to the maintenance room. He became very diplomatic and although it did take a second trip he did get the landlord to allow him to do his work. Once it was all set up over the next few days I had trouble with internet going out. The service call I got the same young man and the looked over the problem and replaced the modem with a different brand and I have not had a problem since. This young man is certainly an asset to your company. His name is Witt and he sure knows his business.
Lair,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Your auto service helped me to get phone back in order when I lost service. We went over several directions to get to what I needed to get back online. Time was not wasted but I also learned how to do this on my own if this happens again. Thank you so much.
John,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
It's very frustrating when I've repeatedly had to call customer service for issues with my modem or cable service over the years. The final straw for dropping cable ended up being due to the box that was provided (not TiVo) being outdated and wouldn't work as designed and indicated by the company. It was unreliable and outdated data, but yet my bill didn't decrease with the repeated issues for malfunctioned boxes. Once we argued enough the company gave us TiVo at the same price as the previous cable box price - I don't pay for service when the company's equipment is repeatedly faulty. When our family's internet goes out - this becomes increasingly frustrating and considering another provider as the modems we receive are also outdated/faulty. If I'm paying for a service the price should include quality equipment in my household. The problem is NOT with the technicians, even though many are inexperienced and working alone.
Juan,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Cable worked great from install worked great but internet barely allowed you to log on. So after losing time for my first appointment, I had to schedule a 2nd appointment and wasted another 4 hours waiting for an appointment. It now works great. Although I did get a partial credit it didn't cover the time it wasn't working. Never mind my inconvenience.
Paul,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Dec. 5, 2017
I find the service to be extremely fast. I can't think of any major complaints. The cost is also agreeable. I am considering adding cable TV to my account in the near future. The agent I spoke with to help me with my router was efficient and courteous.
Michael,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Everything was good! Everyone was very professional. They all did good service work and came in a timely manner. This was for our place in Okoboji -- so in the future I hope they can send the stuff to our place in Sioux Center first so we can make sure it's there before we open up our place over there!
Sharon,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
Whenever I need assistance, I get a very competent employee on the phone willing to help. Whenever a Mediacom representative has come to our home for assistance, he has been top-notch. We have telephone, internet, and cable - and love the quality of service from all three.
Vickki,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
They need to hire more techs to handles issues that arise with their customers. I called on a Wednesday regarding my TV service being out and they said a tech was not available to come out to the house until the following Tuesday. This is completely unacceptable going a week without service for the rates that we pay. It is not the tech's fault. It is a business decision that they do not have enough employees to service their customer base with a manageable process. If I would not I have persistent and threatened to take my business elsewhere I would have had to wait a week to get my service back.
Gary,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I own a small business and have been a Mediacom customer for many decades. I am well aware that with any large company that deals with technical services is bound to have service issues from time to time and Mediacom is no exception. That being said, they are always there to get things running again quickly and efficiently.
William,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 5, 2017
I like Mediacom better than the other companies. Installation went really well and they came out a couple times and fixed my TV. Since having the service, I've watched TV a lot. It was a good experience with them and I’d tell friends to get Mediacom.
Maxine,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 4, 2017
3 separate times I took work off to wait for a technician where the technician never showed. No phone call or notification that they needed to reschedule. Most times it took days for them to show up. Even after a call and complaint the customer service was still no help resolving the matter. Terrible company and I wouldn’t ever go back.
Nicholas,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 4, 2017
My internet never works. If I'm lucky enough to actually get my internet working then I end up being locked out of my email. Constantly having to call in and change my email password. This is nuts. This is ridiculous.
Marissa,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 4, 2017
I've been with Mediacom for at least five years. I had cable and I got satellite. As for their phone service, there are too many days that it goes on and off. About four months ago, I went almost a month without a phone but they reimbursed me. There were too many times that the phone will come on then it'll say “no line” so it was like I didn’t have a phone. Three months ago, their rep got up there and said it was a fielder on the pole and it's only been once or twice since then that I can’t use the phone. When their rep Steve came, he said I wasn't grounded properly so he went through all my splitters and everything. That's when I had Mediacom cable too but the cable kept going fuzzy.
They went through everything here and he finally brought the big boy down with him and he said, "Well, this is going to have to go up and down the alley with the TV and check each pole." I wondered why mine was the only one. Phone-wise, the big wig said it was because I didn't have it plugged into a grounded outlet so I ran a drop cord from my living room. I knew it was grounded because I just rewired everything directly to the fuse box. It was great for a couple years and finally, in the kitchen where I got my phone, I ran a new outlet there and that solved everything. I talked to Mediacom about the bill the other day and there was nothing they can do about my phone because I don't have internet or I'm still on contract with DirecTV. That's what the girlfriend wanted me to change to, so we ended up changing that.
However, they can't give me discounts on my phone and I hated that because I don't really talk on the phone very much. But they can't do anything with me unless I hooked up the internet. When I first had Mediacom, I had another package of 200 minutes a month for a certain fee and if I went over, 15 cents a minute. That was my fault for going over. When I talked to the rep here a month and a half or so ago, he said they can't do anything about us and bill-wise was going to be for unlimited.
I was happy with Mediacom when I had it and I really like having the On Demand stuff where you watch what you wanted when you wanted. And you could watch a lot of your older movies for free and order your new movies for $4 or $5.99 in which I never really did. As for cable, I would tell the others to go with Mediacom. On our rainy, snowy, or windy day, you still get TV versus the satellite. Phone-wise, I've had enough trouble and that never worked. Steve has tried his hardest every time he's been down here. They've always been here within a day or two when something's wrong.
Troy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 3, 2017
I called in and within three days, Mediacom came and hooked up the cable for me. The person that I dealt with on the phone was a very nice woman and the person who came and hooked it up was a nice young man. I got the basic package and then I added the Starz and the Info Channel. I would recommend Mediacom Cable. The quality of service is good and we haven't had any problems with the cable channels.
Pat,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 2, 2017
I’ve had Mediacom ever since they bought out the other cable company and we’ve kept them because we already had all our favorite stations. I spoke with a rep on the phone about our internet and they were able to answer all my questions. I have a different telephone company but soon I’ll have cable, internet and phone bundled all together with Mediacom because the rep said it’s going to be cheaper for me. Their service has been working out okay and I’d tell my friends to try it and see if they'd like it too.
Joann,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 1, 2017
Mediacom Business is an absolute joke. We pay for 1 gigabit down and 100 meg up speed and seldom achieve more than 50 meg up or down. Today it is 3 meg down and less than one down. They send service people out and they consistently fail to solve the problem. I am constantly on hold and have invested in excess of 40 hours of my time on their performance over the past six months. My advice to Mediacom is to either provide the service that people pay for or get out of the business as it is beyond your ability to comprehend.
Jim,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 1, 2017
Call to tell you phone and TV aren't working, Been working on this for 5 days. Now we're told you can't come for another week!! I have had nothing but lost phone, bad TV connections, one won't even come in, says it's not connected. I don't have internet most of the time. I thought you were the best. I had better service before, without all your junk you got me into!
Karl,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Dec. 1, 2017
I’m an old, handicapped lady and what I do is sit and watch television. I have Mediacom's TV service for three years and have good experience with them. The installers did a nice job and in terms of service, it was good. I like Mediacom and I don’t have any problems with them at all.
Virene,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 30, 2017
I watch the Christian broadcasting company and I watch the news through Mediacom Cable. It would be good though if they give me my channels. I can’t get RFD, and I’ve called them, and they put it back on, and then I lost the one with Christian broadcasting company. Other than that, my experience with them has been all right.
Geneva,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 29, 2017
We have a great service from Mediacom. We have their phone, internet and TV services. They were very helpful when I had to call them. They come when they say they're going to come and they call before they do. I had to go over to our local guy and make an appointment to have him fix a problem for me since I'm not very good at electronics. On the other hand, our condo pays $10,000 a year for 24 units to Mediacom and that's high. We pay our share as it is included in our condo fee. Other than that, we're satisfied with them.
Ellis,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 28, 2017
So on install day (Oct 6) the installer, John, was very knowledgeable and accommodating. However, even though I ordered a cable card for a Tivo install, it was not on his install list. That required me to go to the Dagsboro DE office and pick one up. Not a big deal, but somewhat inconvenience. All in all I have made several calls to customer service and dealt with John installing the service. I can honestly say it hasn't been a bad experience. Also the TV and Internet has been rock solid.
Patrick,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 28, 2017
After a horrible experience with AT&T Mediacom was a breath of fresh air. The rep I talked with was so nice (Thank you Kathy # **) (Give that lady a bonus!). She took the time to find the right product and price for me and got a technician out within 18 hours. I waited 8 days for AT&T. They missed my scheduled appt and never even bothered to call me so I didn't have to wait at home for 9 hours. Then bumped me to the back of their wait list which was 9 days later. Never offered any acceptable resolution for their mistake. I appreciate Mediacom's professional attitude when it comes to customer service and that they keep call center jobs in the US instead of shipping them overseas. Customer for life now! Thank you!
Amy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 28, 2017
I've had Mediacom ever since I had my own place and it's been real good. I picked up all of the boxes and did all the installation myself. I have the basic service, plus extended. Everything's good except Velocity channel never seems to be clear and it's one of my favorite channels.
Monty,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 27, 2017
We’ve had Mediacom ever since it came to Leon about 25 years ago. At first, it was in my husband’s name and then, we changed it to my name. I'm not very happy because they can’t give us a good rate. They can give the new people all good rates, but we’re stuck with the $100 cable bill which we can’t afford. They said that we got the best rate there is. However, I know they’re lying because it says on the TV that I can get phone and internet for $16 for a year a piece. They should give us old time customers a better rate. We always pay the bills but they’ll give all these new people a reason to jack it up, which I disagree with doing. It's $75 and I'm paying $90. That’s a big jump for an old person’s paycheck. Plus, sometimes it’s out for five hours at a time. However, we don’t get reimbursed for the time that it’s out. A lot of our people here are changing to Skitter, which I'm thinking about doing as well because it’s cheaper.
Betty,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 26, 2017
Mediacom's fee was cheaper when I started and I've been with them for four years now. I have their telephone and internet service wherein the quality is fine. Their reps have been friendly. Although we had issues with the prices going up, that has already been resolved. I like the experiences I've had with them and I'm satisfied.
Margaret,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 25, 2017
There's nothing on regular TV anymore so I like Mediacom cable. I have been with them for years. The installation guys were right on time and real friendly. The sales team, on the other hand, takes their time getting here but they show up. I had to call to have the boxes and remotes changed because they have messed up. I've had this remote for years. Otherwise, I ain’t got no problem with the boxes.
David,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 25, 2017
Going with Mediacom was the logical thing to do. I have the internet service and a basic package recommended by them. I told them what I wanted. They put the package together. The sales team was very fine to work with. They were friendly and knowledgeable. The installation and their service were all fine. Whenever I called up, they quickly responded and I got the help I needed. It's a good experience with Mediacom.
Donald,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 24, 2017
I’ve always had Mediacom when I lived at my other house. Mediacom is the main one here in an assisted living place at Arlington where so many people live. I ordered the movie channel from Mediacom and I'm having problems with it. I'm an old lady and I just want to turn it on to where the movies are but I don't know how to run it. I want to try to figure it out myself and I'm going to try one more week. I'm so thankful that I have the music channel because that's my favorite.
The installation was a sad experience but I'm not going to blame the guy that came. I was eating supper then so the director that was in charge went with him to my room and they installed the system. It was the director’s fault because she should have told me that he was here and I would have had him come down and explain to me what I had to do. The only thing that bothered me is this unit, a tiny box, is sitting on top and I would like it to be back up or down on the floor or someplace else where the other one is. He came back down and tried to explain it to me but when you're old, it takes a little longer to absorb all this stuff. Otherwise, the service has been great and they're here when I need them.
Sara,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 23, 2017
The Mediacom cable came with my home. A guy came that was supposed to connect us to the computer but he said he only came to connect the TV and that I need to get somebody else. The appointment had to be changed a couple of times and that was bad. Finally, another gentleman came and installed the internet. However, my computer is old and not doing well, so I'm starting to learn how to use my iPad. My son-in-law would bring me a different computer when he has time. I'm awake so much in the night and I watch TV when it's on. But sometimes, the cable is off in the middle of the night for two or three hours and I can't figure out why. The next time it's off, I would call Mediacom about it.
Judy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 22, 2017
We have been with Mediacom for about seven years but we had disconnected for a little bit because of the price and then came back when they had the special going on about three years ago. The installation went fine but they didn’t remove the old cable so there are two cables running beside the house which makes it look bad. When our box went down, Mediacom sent out a replacement right away, and we took our old one up when we disconnected, all the way up to Des Moines. If they had a shipper service where they’d send out a box or a mailer label that paid for the postage on that deal, that would be great. Mediacom service is perfect all the time and I haven’t heard any complaints from the kids. One boy gets on there and he’ll do a bit of gaming with his brother in California and my daughter does Snapchat. However, I was having trouble getting on to my bank website one day but that might have been the website, not the Wi-Fi.
Rick,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 22, 2017
Mediacom is the main cable and internet provider here. When we first went to them, we got their internet service and they did a good job. They were nice guys so I liked them. My husband watches a lot on TV and he got bored with the channels we had, so in October, we also ordered the TV and phone. The installation went smooth and they were extremely efficient. They always got in touch with me and have done well for us. It was an uncomplicated experience.
Melody,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 21, 2017
I’ve been with Mediacom for 30 years. We had them at the other house but I transferred it to our current house. When Mediacom came in initially, the only channels were 13, 8 and 5 so it was a way to go. Over the years, we've had a lot of options of satellites to where they can individually put a receiver in the house as far as not being broadcast from a different place.
Within the first 10 years I had it, they had a silver, a gold and a platinum program and on the top tier, everything was supplied. But now, prices have gone up and that was one thing I didn't like. In that time period, I had to drop things that I enjoy to fit my income although they had worked with us with that. When my grandkids came along, I went back up to TiVo and Wi-Fi in the house for them so I increased spending a little bit here in the last few years. Plus we changed our ways a little bit too. Since I got more time sitting around the house and watching TV, I’ve picked up more sports programs and the wife has picked up more of the old love stories.
I’ve had problems through the years and Mediacom has always resolved them without much problem. I’ve learned things about my reception. We had some bad rainstorms this fall and it went out on all my TVs. I could tell that it was something in the main line rather than my line coming to the house. There was also one time when we had a two-week wait which was not acceptable as far as I was concerned but they’ve had trouble with employment and not having enough technicians. Some of the technicians are a little better than others but since they got the Wi-Fi and the TiVo system in, they seem to have expanded their employment base and hired quite a few more technicians who are getting better and younger. They’ve got more educated technicians now and there’s a marketplace for their services in the system now. They also give credit for the amount of time their service was out.
However, one thing I wish they would have done over the years was kept up their interest in new lines because we have a lot of problems with the squirrels chewing holes. When they came through initially, they put up about an inch of aluminum wire piping with the lines inside it. Now, they’ve dropped to smaller lines with probably much insulation. They’ve improved things to where they’ve had to splice pieces in because of the vermins chewing holes in them when they’re walking across them. In general, Mediacom has done a real good job. I’ve had plenty offers to go to other networks but Mediacom has been mostly satisfying that’s why I stayed with them.
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 20, 2017
Mediacom Cable has a package where I could get both the internet and the TV, and I got the internet with medium speed. I had a fantastic experience with them when they came out to my house to do the installation. The quality of their service has been very good and they work with their customers. I enjoy my TV but I cannot watch the higher channel which has HD TV. It has all kinds of line things and I have to watch it down in the lower channel. It has been going on ever since they put it in.
Lee,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 20, 2017
We've got cable and internet service from Mediacom. Whenever I talk to their team, they always have an answer about what's going on. Three weeks ago, I had to have service down here. They had to trace some cable ends and they said that it's not the newest things and that they have changed in 16 years. But everything is fine on the internet. I watch TV whenever I have the time. And later on at night, I get on and look at different stuff on the internet. Overall, they're a pretty good company.
Dale,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 19, 2017
Mediacom is just our local provider and we have been with them for 12 years as our internet and cable provider and it's for personal use. The service is okay. Sometimes it goes out and things are a little crazy sometimes. But it usually comes back on right away so I don't contact them.
Angie,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 18, 2017
We were pretty satisfied with Mediacom until now. Problem arose because we are about to move to Georgia, therefore, we need just four more days of service after billing cycle ends. I didn’t want to pay the whole month bill for just four days’ usage. When I called for the first time about this, I was told to just ignore the whole month bill, only to pay $12.92 at the counter when I return the equipment, it would be very fine if it works this way. I had kind of an uneasy feeling about this that I made the second call to confirm it, I was told that there were neither named Christina works there nor the note containing this information at first but eventually found the note after I raised my voice. When I demanded receiving the bill of $12.92, CS told me that since I called plenty of time in advance, monthly electronic bill should only reflect $12.92.
Regardless the agreement above, I received the whole month bill today 11/17/2017, therefore, I made the third call. The manager, Michael, came on the phone a while later after I demanded to speak to him, just telling me that he sees the bill of $12.92 and the bill is already in the mail, therefore, I should receive it by 11/22/2017. When I told him that all I could see was a full bill of $140.43 online, he told me to ignore it and pay only $12.92 when I receive the new bill in the mail.\
As soon as I told him that I would start recording this conversation, manager, Michael, told me that Mediacom doesn’t allow customer to record the conversation, therefore, he has to hang up the phone. I was going to use Mediacom continuously in another state, but this is out of the question now. Mediacom lies left and right to its customers. I will file a complaint through FCC and follow up all the way through. I encourage people to file a complaint through FCC. I was told by FCC that people who filed complaints, usually didn’t follow all the way through. I will follow up to the end of it for sure.
Hello,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Updated review: Jan. 10, 2018
On 11/18 I entered a review for this company. However Phil has went over and beyond to make me happy being their customer. I would recommend Phil to being a great controller of a situation. At this time Mediacom has done a lot more than the being. Would I still recommend them. That is still on hold at the moment.
Original Review: Nov. 18, 2017
I started with internet service with Mediacom not even 2 months ago. My internet has been offline for a total of 3 times. Now let me clarify what it means when it's offline. A tech has to come out and fix the modem because unplugging it isn't going to work. I lost internet service last Sunday, I called and they scheduled an appointment for me for this Sunday 11/19. I receive an email on Friday 11/17 stating that my appointment has been rescheduled for Friday and someone will be here between 5-7. I rushed home to nothing. I called again for someone to tell me that since I am located in a rural area that no tech is available and they do not have anything until Dec, 1. "Why can't you put my original date back?" I ask. She said because when I rescheduled the appointment they gave it to another person. Ummm I didn't reschedule this. You guys did. Long story short I have received my money back.
Jem,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 18, 2017
The tech that came out and hooked up my triple play was very professional and very nice and very helpful. The only issue I have with my service though is I feel there should be more channels to choose from based on the amount it cost. Comparing it to RTC and Comcast we have a lot less channels on the cable part.
Elizabeth,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 18, 2017
My wife has a job to call on the internet and it has to load a lot of things so it has to have high speed. My son does a lot of gaming, too. We have Mediacom's internet service and the quality of it is very good. Their technicians came out to wire the system up. It was a three-person project, where one had to bury it in the ground, one had to run it across the road, and one had to bring it in the house. It was a drawn-out deal, but we got it done. They were excellent. There were some delays on the phone, and they did some things to satisfy us and scheduled people to get out there. They made some improvements to their service and it was a lot better getting the work done this time than 12 years ago.
Les,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 17, 2017
I went with Mediacom because of the cost. I called them and got somebody to set it up. I’m happy that we got internet and it’s great. It is way better than what we had before. And the representatives did an okay job. However, I’m a little disappointed with them now. I got 25 to 30 channels to choose from and they made it sound like a huge package that I got. But they're just the same channels doubled up and I get a bunch of Spanish channels, but I ain't Spanish. I felt like paying for a false presentation. I haven’t talked to any rep because the only thing they want is to upgrade me to another package which will cost me more money and probably getting me five more channels.
Also, the installation was a nightmare. The technicians were supposed to be there between 1:00 and 5:00 but they never showed up. I finally called after 5:00 o’clock and I asked them where they at. They told me they were running late and I said, “I couldn’t get a phone call?” They told us that the company was supposed to call if they were running late but I didn’t get one. They showed up a half hour later and were there a couple of hours. It’s frustrating that I was sitting around waiting for them to show up. I have my own business and I was losing money the whole time.The timeframe should be narrowed down to within an hour or two. I called and told them I wanted to cancel right at that moment. My wife got back on the phone and talked to them. I got a discount of $20 or $40. She was more out of it about having cable than I was. Other than that, Mediacom's not too bad. I had and still recommend them. I just tell them what to expect.
Kevin,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 16, 2017
I have a basic TV and cable package. The cable works but the WiFi rarely works. I call to complain often but it never gets fixed. The worst part is there are hidden fees and I pay way more than I agreed to.
Nolan,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 16, 2017
We live in an apartment and had Windstream for internet but we were very aggravated with them. Everybody in here has Mediacom and they were running a special, so we called and hooked up to them. I was confused at first but they explained everything in detail. We got the phone, internet and cable with them. The installer was great. I don’t get electronics as well as some younger people but he sat here and explained the remote to me with the TiVo. He took as much time as I needed. That was a great experience.
If I’ve had to call, they come out and fix the problems right away. We had a couple issues where we’ve lost connection for a day but I’ve called in and they’ve given us that day for no charge. I also called them in once because somebody broke into the box outside the apartment building as somebody was trying to steal cable. We had to use our TV remote for the sound. They came the next day, got the connection back up and the lock is back. We’ve been really satisfied with Mediacom.
Connie,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 15, 2017
My brother-in-law has always used Mediacom and he said they were the best, so that's what I've been using ever since. I got the internet and basic cable and the quality of their service has been excellent. Internet speed is sometimes slow but it may be because of the area. Mediacom takes care of my problems and I'd recommend them.
Jon,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 14, 2017
I find that the price charged for your services is basically outrageous, your service department or whatever said that I had to get a different modem to get the internet, and it didn't play well with my router when I installed it, in order for my daughter to get on the net I have to reboot the modem on a regular basis. It's aggravating, but livable. On the other hand (my cable tv side that is) I find that the picture freezes on a regular basis among other irritating things, I attempt to watch a show that is from a channel I have subscribed to only to see that I need a subscription to it. Considering the price I pay for this, if I actually had a reasonable alternative I would not be getting services from Mediacom.
Brenda,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 14, 2017
Our internet service is horrible. It is high speed but only connects part of the time. EVERY time we have a service call the tech cuts and reroutes wires. They say the wiring that the previous tech did was done wrong. None of them agree on how things should be done. Because of this, IT DOESN'T WORK CORRECTLY!!!
Colin,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 14, 2017
I liked Mediacom when I used it before in Carroll. I called the rep one time since I made a mistake of picking up my remote and hit the wrong button so they sent a technician to come straighten it out for me. Their service was right there when I needed them. Right now, I have the basic service and I can’t afford the internet. I like the Western movies but I’d love them to add more channels. I'm happy with Mediacom Cable and I would recommend it to a friend.
Rose,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 14, 2017
Since I rent, I did not want to do a satellite but when I called the phone number on the Mediacom website to obtain the services, I was given a price higher than what was on the website. I was told that that price was not available in my area but supposedly it was because I had put my zip code into the website. I was also told that I would be sent a gift card for $75 within two weeks. I obtained the services because I was going to be offering work from home so I had to get internet. As a bonus for my kids, I decided to go ahead and bundle it with the cable as well. I have a friend/coworker who did the same thing but she went with more channels, TiVo and the whole shebang. Yet, she was given a lower monthly price. She was told that the price for the services depends on who you talk to and that's crappy.
It's been over a month and neither of us have received our gift cards. I called Mediacom last week and was told that when you call over the phone to get the services, there is no gift card. It’s only when you order online. It was nothing that the rep could help with either. She put in the tickets to have this third party contact me but I've not had a contact back from them either. For some, the $75 gift card might be nothing but for me it’s something when I forked out just under $2005 to even have the services installed. Otherwise, I use the internet for my job and the service has been fine. I would refer them.
Tifanny,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 13, 2017
We recently had our service put into vacation mode. While it still cost us $35+ a month which I find a bit expensive to hold our account open while we are away for two months or more… I guess the alternative is to turn in equipment and have an installer come every time we become “snowbirds”. There really should be something simpler and less expensive!
Bonny,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 13, 2017
I moved into a townhouse where I can only have Mediacom. I got their basic service and have had them for about a year and a half. The installation was good. They were here the next day when I changed departments but I use it for personal use. I’ve had good experience with them and their customer reps were friendly. One complaint though is that the bill creeps up and up even though I’ve not changed my program at all. I started at $109 and it’s $139 now. I have to follow up with Mediacom about this.
Linda,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 12, 2017
My mother has Mediacom and I’ve been with them for a month. We have it for family use. The reps were really nice and it was a good experience. It was tricky finding the time for someone to be home while the tech was there because you have to open the door for him. Other than that, it went very well and the tech was very nice and quick. Mediacom was great.
Francisco,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 12, 2017
Mediacom was the only one available when I first moved in and I've been with them since 1995. They had professional very installers had good service. I have their cable service now but I used to have their phone service for a while. I wasn’t very happy with that though since all I got were calls that I didn’t want and wrong numbers too. I'm in Arizona right now and sometimes, their reps were slow in coming.
Jane,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 11, 2017
I was putting up with slow internet from Verizon for years in anticipation FIOS. It appears there are still no plans for it on the entire eastern shore of Maryland. My service was installed by a very knowledgeable Mediacom contractor. I now have 100MB download speed for less than what I paid Verizon for 2.5MB (on a good day!).
Jack,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm ecstatic that we can be your internet service provider at an exceptional value!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 11, 2017
I had moved to a place which only used Mediacom. Then I moved again and I brought my Mediacom with me because I like it a lot better and they have the stations I like. I’ve been with Mediacom for a year now and the reps have done a really good job. The one that hooked it up here, I told him everything about my machine because it was making some noise. He switched it out and I haven’t had problems with it. They take care of my problems no matter what. I have the Mediacom bundle- the phone and the Wi-Fi. I play games on the Wi-Fi and for personal use.
Anita,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 10, 2017
After several attempts by Mediacom contractors to fix our internet. An actual, Mediacom tech came to the rescue. Very professional and knew what he was talking about. Our internet has never run this smooth. The technician explain exactly what he was checking for and did. He was very knowledgeable and patient with my questions. And the good thing, he knew the answers.
Denise,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things. I'm grateful to hear that our technician was professional and knowledgeable! I'm ecstatic that your internet is working the best it ever has!
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 10, 2017
Mediacom is hooked up to where I live and I've been using them personally for my telephone and TV services for about five years now. I've had them come see and fix up my TV set and sometimes it takes a little while to get them to come over. They should get here a little bit sooner so I shouldn't have to wait for them to show up. I've had them come anywhere from one day to get in and out and five days to get it fixed.
Jeffrey,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 10, 2017
I have Wi-Fi with Mediacom for a little over a year now. And then, after I got it and I've seen how good it worked, we hardly ever have any problems with it. So, that made me even more glad that I went with them. The sales team were very accommodating and very polite. They answered most of my questions. Some can tell you one thing and then they change it but they were truthful about what they said. So, I really liked it. The installation didn't take very long and it was okay. All in all, they gave good service.
Patricia,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 9, 2017
I have Mediacom internet service only because of past horrible service with their cable TV. The only reason I have them for internet is they are the ONLY one available. I was out of internet for a 10 day period while out of town. The first 3 days my son called and told me about it and when I called was told I would have to wait 7 days for a tech to come out. Then once restored it went out again after only 2 days. I called again and was told I would have to wait 5 days for a tech to come out to fix the problem. The problem was within the Media Com network.
This is not acceptable service. And if it continues I will be calling the Illinois Commerce Commission and lodging a formal complaint. I had to call the office which is a major pain to reach due to a automated answering system and asked for a refund of 10 days and not offered either time by the office or tech a refund, so out of the 31 days of October I was without internet for 15 days. I am tempted to hook up to the local phone company for internet but will wait to see if this continues to happen. I would be pleased if I actually had a call from the main office and telling me of a refund, and that they would start having a tech available on a more timely situation, one week or longer is NOT ACCEPTABLE.
Michael,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 9, 2017
We had a Home Controller security system installed in Shannon, IL in Sept. Excellent installers, newer contractor out of Machesney Park, IL, with supervision by excellent "seasoned" installer from Dubuque, IA. We did not fully understand how the motion sensor worked, so a week later, called for service since we thought it was malfunctioning. It was not bad, we had not understood how it's activated. But, new serviceman, went to incredible extents to explain, show us how it works, and we learned to set up "rules" to activate the sensor.
Ernie,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm glad to hear that your Home Controller product is a sensational asset to your security needs!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 9, 2017
Mediacom cable should have a senior prices. Most seniors are on a very limited budget. My mom would like to have more channels but she can not afford it. Mediacom needs to make a very simple remote. The remote should have off and on, volume, channel button, and the ten numbers on it. It should be large enough for the people who have bad eyesight that can not be corrected with glasses.
Ellen,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Nov. 9, 2017
Mediacom is awesome. The quality of service is excellent. I've had them in the past for the basic cable and never had any problems with them. The technicians were courteous and very helpful. Anytime I talk to them on the phone, the representatives always make sure that they have answered all my questions and they ask if I have any other questions.
Orlene,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 8, 2017
I’ve been with Mediacom for so long and I’m happy with it. The man who came here was a perfect gentleman and he did very well. Their customer service has been fine and we were okay with everything. If we would have them again, I hope it’s the same way. Our experience with Mediacom has been very good.
Frank,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm grateful to hear that your technician was a perfect gentleman!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 8, 2017
Oh boy, I don't even know where to begin -- I have filed complaints with the Better Business Bureau and the FCC but here is my story: Back on October 15 I responded to an ad I had received saying that Mediacom Xtreme was available in my area. I called their toll free number and spoke to a gentlemen who confirmed that Yes, it was available at my address and would I like to go ahead and set it up? I said yes as the cost was 100 less per month than my current Dish Network bill and also offered a home phone. This was completed and the connection appointment scheduled for Thursday October 19 between 12 and 5. I took the day off from work and the tech finally showed up at 4:45 and in less than 5 minutes told me that a 'tap' needed to be installed but he would go ahead and schedule it for the following Saturday Oct 21.
I agreed as I had already cancelled my Dish services for midnight of that night and figured a few days without services would be fine. I asked the Tech to have me called when the tap was completed, which was not done but I called customer service late Saturday afternoon and was told that yes it was done and we rescheduled my installation for Friday the 27th again between 12 and 5. Again the Tech showed up at 4:45 and was there for 5 minutes before saying the tap had not, in fact, been done and it would need to be scheduled as he did not see that a work order had ever been placed. I was a bit annoyed by this time but called customer service AGAIN and asked that this be done. I was assured yet again that it would be done and that John from the Plymouth office would call me on Monday to confirm. Yet again, no phone call so I called and was told that yes, the tap had been done (I didn't see one) and we were all set to install.
At that point I requested that John call me to confirm or a tech come out when I was home to show me where but oh yeah, apparently there were no lines to my house for cable etc. Craig, a tech from Edenton, showed up at 6:00 on 10/31 walked around showed me the tap we would have to use which is across the street at another house and said he wasn't sure if we could use that one or not but he would talk to John and he would call me the next day. Nutshell, no call AGAIN. Customer service still tells me we are serviceable yada yada yada then I hear from Mediacom Support on Twitter that, nope, not serviceable. I am steaming by this point. I called again and spoke to a supervisor about this and asked for the Plymouth office's phone number (which is less than the length of a football field from my house mind you. I can see their front door from my porch.) and was told that their regional offices do not have one. Amazing.
A communications company that does not offer a way to communicate with the local office? Anyway, at this point it had been 3 weeks with no services whatsoever, I was out several days of work and had paid an early cancellation fee to Dish Network based on what I was told would be fine. John was allegedly supposed to talk to the regional manager about getting me a reimbursement for the cost of reactivating my Dish Network (the 410 cancellation PLUS 200 to reconnect) and call me back--yet another week has passed with no word or communication from this man and I have communicated with Mediacom daily and am told the same thing over and over.
They seem to desire to either escalate the situation or hope that I give up and go away, which I won't on general principle. As I said, I have filed formal complaints with the BBB and FCC regarding their unethical business practices and false advertising and am now continuing to wait. To anyone reading this review I would recommend that you RUN not Walk to the nearest satellite provider.
Andrew,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 8, 2017
I had an interruption in my Mediacom Internet Service. Accordingly I telephoned Mediacom and spoke with a customer service agent. She was knowledgeable and resolved my issues. The importance of my outage was understood and the entire matter was taken care of in a timely manner. Thank you.
Kenneth,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm ecstatic to hear that your concerns have been successfully addressed!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 8, 2017
Rating of experience is ZERO. I have had the Mediacom repairmen out several times. They have attempted to fix the problem, but for some reason, on the one TV, on ONLY the channels in the 81 sequence do the action and sound act like robots. These are 81-2, 81-4, 81-6, 81-8, 81-10, 81-12; all other stations come in perfectly. The picture and sound are unintelligible on the 81 sequence channels. The problem is not fixed, so I am NOT satisfied.
Bob,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Bob, thanks again for providing your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 8, 2017
I had a problem with connecting to a web page due to the computer/internet "Resolving host" for up to a minute before finally going to the web page. I still have the problem occasionally which clears when the modem is restarted. Frankly, I'm tired of getting up and doing this several times a day. For what I'm paying per month JUST for internet, I should be getting MUCH faster speeds...
Thomas,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to solve your service issues. We appreciate your business!
Phil C.
Reviewed Nov. 8, 2017
Caller ID not appearing on the TV - Called and was helped by a tech. Thought it was fixed but I noticed today that it wasn't working today either. I probably will call again tomorrow unless you call first. I really depend on this feature as I get a lot of scam calls.
Sandra,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 8, 2017
Telephone had been out from one afternoon to the next day and I called and they were able to fix it while I was on the phone... They said alarms were going off, and I think they reset some things on their end and our modem also reset.
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 8, 2017
It all started when I first day I got their service. My internet keeps cutting on and off and when I check the speed it flows up and down. To make it even better every time I go into Mediacom/Xtream to get someone over here to fix it they just tell me it should be fine but when I actually contacted Mediacom/Xtream through phone they told me they’d fix it. So when I paid my bill they come over and said they fixed it but guess what. They didn’t. Right when he left it happens again. I just don’t wanna switch companies because my family has had them our whole life but it’s getting to the point to where I’m going to just drop off their router and go to someone else.
Christopher,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 8, 2017
Have to say cable and internet has improved a little. But still could stand some more improvement. For example tv freezes and internet speed never close to what paying for and never the same. I think if had new wires ran on poles and to house would help. Also the office here is not open much and when it is they are no help at all.
Paul,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to help resolve your service issues. We appreciate your business!
Phil C.
Reviewed Nov. 8, 2017
I have Encore and I use the telephone and cable service, mostly in the evening. I recently called Mediacom because I have trouble with my TV. I turned it off and everything was fine but now it won't come back on. I had a phone issue prior and I think that's what caused it. The reps that I dealt with were delightful and did their best to help me. They explained everything to me and told me that they'll be here tomorrow to fix it. Mediacom gives very excellent service and I've always recommended them.
Dorothy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 8, 2017
My sister had Mediacom as internet service and I also got them since they offered the fastest speeds for internet in the area. I had cable TV and phone through them but now all I have is internet. The installation went perfectly and everything's been working fine since it got installed. It’s working just like they told me when I talked to them on the phone and ordered the service. And the price has been exactly what they told me it was going to be when I ordered it.
Rigoberto,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
I called customer service to add a new modem as my old one was cutting out and I was having dropped connectivity. The tech was able to add the new modem quickly and I was back up in 10 minutes. An hour later I received a phone call from a Mediacom employee inquiring about expanding my service due to the fact that I have used more than my max allowed Gb under my plan. He stated that he had talked to me earlier in the day, I informed him that I only had talked to the tech about the modem. He started listing the months that I had gone over and paid the extra fee and for a additional $$ amount I could upgrade so that I wouldn't have that problem going forward. I told him to send the information to my email so that I could review it. It was never sent.
Chad,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 7, 2017
My bill was high. Found out that I was still being charged for a router I sent back. I went out and bought a new one high powered router at their recommendation but they forgot to take it off the bill. Working together I got my bill lower considerable.
Charles,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm ecstatic to see that your billing was addressed in a proper fashion.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for providing your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
The installer was excellent, the service sucks, no fast forward, have to watch commercials, and was not told there would be additional fees for the service. As far as I am concerned it can go. Have had several times when it froze, and had to shut of T.V. in order to watch. There is nothing that I like about the new system.
Susan,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to help resolve your concerns. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
I've been with you guys for over 6 years my internet service between my house I'm currently in and the one that I moved from a year ago I've never had this money issues with my internet especially not being able to get it fixed in a timely manner. It's been 10 weeks now. It's been going in and out and it's still not fixed. When I decided to go ahead and switch from DirecTV over to Mediacom I ended up having to pay to get out of the contract that I didn't know I was in. That's not Mediacom fault. However I paid $130 to get out of my contract to have everything switched over to Mediacom for me not to have constant internet and TV access.
For the past 10 weeks I've had people out of my house at eight or nine times. In the past 10 weeks it all started the night that you installed the TV and upgraded my internet system so he's been the whole entire time I've had it and it's still not taken care of. I did talk to someone today on the phone and they said that they would try to get to the bottom of the shoe and get it taken care of for me which is wonderful. But that's the same thing that I've been told for the past 10 weeks so hopefully you can be fixed soon and I won't have to worry about it again.
Amanda,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to help resolve your service issues. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
I was calling in to see if there was something could be done about my bill. I talk with a tech name Kelly who was very concerned about my issue and spent some time helping me. Kelly was able to reduce my bill by 67 dollars a month for the next couple years. I thanked her for the help and was please to save on my billing.
Ms. Leslie,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm pleased to see that Kelly was able to get your billing resolved so you can experience our services at the best possible pricing for you.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking time to give us your feedback. Thank you for your business!
Phil C.
Reviewed Nov. 7, 2017
Before we cancelled HughesNet internet (due to them not being able be compatible with our camera/security system), we went into our local Mediacom office located in Oskaloosa Iowa the beginning of September 2017 to make sure they could provide us with service. Our property had service with Mediacom prior to us buying the property. They stated they could provide us with cable, phone and Internet. Within a few days we received a box containing 5 receivers. It's now November 7th and we still have no service. I've called the main number for Mediacom multiple times and still no service. In the beginning I was told I'd get a call back within a day or so. I've been to the local office 4 times to ask what the status is and still have NO service.
Last week I went in to office again. The representative called her supervisor and then told me that the supervisor who call me. It's been over a week and still no call. I DO NOT AND WOULD NOT EVEN GIVE MEDIACOM A 1 STAR. Customer service is the worst I've ever seen. I'll be going into office in about an hour and I bet they don't have an answer for me. One very important note, I feel like I am being held hostage by Mediacom since there are no other internet service providers in our area! If anyone cares, please help us get this request for service resolved ASAP!
Dwight,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 7, 2017
Since we bought a smart tv... we upgraded to TiVo, which is easy to use and allows more taping time, etc. Love the digital and info features!! Sometimes service appts take longer than we like, and some service people are more knowledgeable and thorough! We had distortion issues and the 2nd serviceman checked cable box outside and something bit through cable and he replaced that part and cable. It finally got resolved!! Thanks to him for checking inside and out!!
Mr. Tekippe,
Thank you for sharing your experience with Mediacom! I'm excited you love the TiVO product. It's a sensational offering from Mediacom. I appreciate you taking time to give us such an outstanding rating.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
If you need anything further, please don't hesitate to reach out! Thank you for your business!
Phil C. Lytton
Reviewed Nov. 7, 2017
2 week delay in order to get a service call is ridiculous. That's 1/2 of the monthly service waiting for someone to come out and check the problem. This hasn't just happened once but on 3 separate incidents in the last month and half... Do the numbers.
Brian,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to help get your service concerns addressed. We appreciate your business.
Phil C.
Reviewed Nov. 7, 2017
I had a appointment from 8 to 12 today and did not receive a call from the technician. It is now 11:50 and still no call. I am very disappointed by the level of customer service. I have worked for DirecTV and am aware of how windows of time and technicians operate. The laziness of a technician that operates this way to get out of work is a worthless business commodity and should give up their position for more deserving people that are willing to work. Our daily lives revolve around internet and as an internet company. You should strive to be better than this.
Christopher,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to resolve your concerns. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
I have my Internet with Mediacom. When making an actual phone call for service, I'm usually satisfied and service is restored. However, if my call requires a tech to come to the house, the wait time is just awful in this area for a residence. Could be up to 2 weeks. In my humble opinion, this is just totally unacceptable.
Jo,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 7, 2017
Called to discontinue phone service due to price, Representative looked at my package and found me a different package that let me keep phone and internet at a lower price. Also told me that a new modem for my internet would be mailed to me with installation directions. Very happy with all the people I worked with.
Sara,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm happy to hear that we were able to get you into a package that gives you a better value!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
Mediacom representative, John, was knowledgeable, friendly, and courteous. He installed our boxes and ran the cable from the street. So far, we've been pleased with the service. We did have to call later to have the cable buried, but that was done in a timely manner.
Brenda,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm happy to see that John took great care of you!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
There has been NO SIGNAL on our second TV, a service call was scheduled then you pushed us off for over 2 weeks, and still not fixed. I am SORRY I ever switched from Verizon to go with YOU LOSERS.
William,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to help. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
It was the most awful experience we have had. We had to call them over 10 times, because the internet continuously kept going out. The service man didn’t clean up his mess. The second one came back twice to change modems. I finally had to threat them to fix it or take the junk out! You need to get rid of your automated system!
Dennis,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to help resolve your service issues. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
I had been having trouble with my cable tv. Plus I had a second tv in bedroom scheduled to hook up TiVo on 10/03/17. He said the trouble was with the box itself and he didn’t have a new one with him. Made a new appointment for a tech to come out on Monday, 10/6/17. I was without tv for 3 days. Technician David said it was hooked up wrong and he replaced box and was great about finally getting it done right. He was very polite and he also fixed the cable line going to my bedroom so it would not be a trip hazard for me. If I ever have any more trouble, I hope I can request him.
Ms. Lynne,
Thank you for sharing your experience with Mediacom! I sincerely appreciate you taking the time to give Mediacom such an outstanding rating! Our goal is to provide an exceptional experience each and every time we interact with out customers. I'm grateful to hear that David took exceptional care of all of your TiVo and service needs!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for allowing us to be your entertainment provider!
Phil C.
Reviewed Nov. 7, 2017
The add on box would not connect to the internet even though the main box was working. The tech support person walked me through what I needed to do and everything was fixed. One needed to disconnect the main box and not just the add on box plus I learned that the main box controlled the smaller one.
Mary,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm glad to hear that both of your TiVo boxes are in proper working order!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Updated review: Nov. 21, 2017
Thank you Mediacom, and Consumer Affairs.
Original Review: Nov. 7, 2017
Technical problems since I've had Mediacom!!! At least a dozen service calls, and when it's not corrected usually takes another week before they come back! Each service technician comes up with a different idea of what's wrong! Broken Promises!! Will be switching to DirecTV or Dish!
Randy,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to address your service concerns. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
We customer service out yesterday to view our internet and TV in bedroom... Last night did exact same thing (both issues). Randy called them and said if they are not here today to look at, he will be pulling it out. We waited 3 days the first time to get service and they wanted him to wait another 3 days and that was not going to happen... You will lose some business if someone is not out today to look at it and fix it... Thanks.
Randall,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for giving me the opportunity to resolve your concerns!
Phil C.
Reviewed Nov. 7, 2017
Our installer Chaz went above and beyond to ensure our internet tv and telephone were working properly. He called and attended our residence several times to ensure we had everything working properly. Billing dept also very very helpful and efficient.
Donna,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm ecstatic that Chaz went above and beyond to ensure your services are in proper working order!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
The Mediacom tech was on time and very courteous. They always are. The issue was fixed. However, we do have problems getting channels we should already have. These channels were supposed to be included in our package (we have the VIP package). Otherwise we are happy with our cable. We became Mediacom customers in 2004. Thank you.
Lowell,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
Called to add a few channels. She not only added the wanted channels, she also included many others while dropping my monthly price. In turn, saving me money. She was very friendly to talk to and very quick about helping me. This call helped change my mind about Mediacom.
Tracy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm glad to hear that that you were able to get more channels and saved money in the process!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
When our Cable/Internet are being received properly (Signal Reception) all is well. However, of late we have been experiencing quite a bit of outages and downtime. These Outages are sporadic and Currently our Home Phone (**) is out, which is supplied via a Mediacom Cable Modem. Within the past couple of months, weeks, the Internet and cable TV have been down several times for short periods. This is very frustrating. Customer Service was notified last week approximately 11-02-2017 in regard to our Phone. We have been scheduled for Technical Repair on 11-11-2017. At present, Mediacom is our only option for Cable Service. We do prefer Cable over a Dish Service, however, we have AT&T Direct TV and Dish Network available. We hope Mediacom will resolve Signal/Reception issues soon.
Easter,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 7, 2017
I upgraded my package to kids channel and movie and when I asked which is the best movie package I was told HBO which I am not satisfied with. The movies are old and always the same. I pay 180 a month to use the internet and watch Netflix because I am so unsatisfied.
Kory,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you for giving me the opportunity to help resolve your service issues. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
We have had a very frustrating experience with TIVO since it was installed last month. The fourth tech crew is coming this week to try to reinstall the apps. It works for a week or two and then it goes off. Mediacom has been helpful in trying to reinstall over the phone, but it is always unsuccessful. Waiting around entire mornings or afternoons for a technician is frustrating.
Frank,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 7, 2017
Install was great. Billing experience not so much. You sent me the video bill, I have nothing with an account number etc so how do I know when my bill is due. I have tried to log in but no account number so I can't proceed. Been watching the mail. Would like my bill so I am not penalized or fined a late fee.
Gaylene,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm grateful to hear that you had an amazing install and first impression of our company!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
Wish could talk to a real person right away. Xfinity serviceman showed up instead of Mediacom that was different. Would like to only pay for the few shows I watch instead of so many I never. Only use an iPad not a computer. Seems A lot to pay.
Ada,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We apprecicate your business!
Phil C.
Reviewed Nov. 7, 2017
At the beginning we had issues with our internet running extremely slow however, a Mediacom technician came out and fixed the issue. We love the ability to record as well as rewind shows we love. It's awesome. We would definitely recommend this to anyone else.
Rashad,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified. I'm happy to hear that you love our recording and rewind features for the shows you love. It is awesome!
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Nov. 7, 2017
Was without service for over a week. I had just got new service and within 2 weeks of start up I lost service for a week. I expect not to have to wait for a service call for that long from a major company. When the techs came it wound up being a bad gateway. I take it I was given a second hand one that was not tested out before it was sent to me.
Charles,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your concerns. We appreciate your business!
Phil C.
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com