Mediacom Cable Reviews

We had a service technician come out to our home to install 3 TiVo units yesterday, but before he made it through the doorway, he stated "it smells like Asian in here". This comment was a shock, but dismissed at the time. Then while installing the first unit in our living room, he again made the comment "it smells like Asian in here." While it was a shock the first time he said it, the second time was extremely offensive. However, the most shocking part of this whole experience was when the technician was installing a unit in our Master bedroom. He made the remark "I just keep smelling Asian stuff in here, it smells like bad Asian food in here". Then proceeded to ask "Is your wife Asian?" At that point, he was informed "my wife is a Pacific Islander in nationality." He still continued on with his unwanted racial remarks and stated "Did you meet her in the army?" From that point, he was asking too many personal questions and just wanted him to do his job and get out of my house.

I called customer service on 4-24 to see if I could get a tech and after 20 minutes of checking channels and hrs reset, which I had done prior to calling. I was put on hold for another 5 minutes and was told it would be 4 days before they could get a tech. I stated that this was unacceptable and would like to speak to a supervisor. After being on hold again, I was told no supervisors were available. I was advised I would get a credit for the time I had no service. On 4-28 the tech shows up and cleans connections outside and my signal comes back. The tech came to the door and I advised that the signal was back on and he left.

Mediacom charges so much and their service is the worst. Every time there is a rain or strong wind, it goes off and it takes a week for a repair man to fix the problem. Wake up people, we need a competition. Otherwise Mediacom will continue to exploit us. They do not fix the problem to really solve the problem. They just do it to shut your mouth for few days. Very dishonest company.

For months now there has been a loss of sound on a couple of the broadcast stations. The sound goes out periodically for about a minute sporadically and then comes back on. I tried to communicate this problem to Mediacom and their answer was---nothing. They totally ignored me and the problem persists. Mediacom has been listed as the worst cable company nationwide. It seems as though they could not care less. I'm in a county that only permits Mediacom to exist. I shall work to get that changed.

The programming sucks. I am tired of seeing the same damn movies over and over. There are so many movies out there, why do you have to play the same movies over and over. I am on the verge of canceling my subscription. What is your excuse?????

We recently moved into an apartment and basic cable was included in our rent for an extra $40 under an agreement with Mediacom. We called to get a DVR delivered and the Mediacom technician failed to deliver or call on ALL 3 dates! This is unacceptable! Mediacom does NOT care about their customers!

First off, a year ago we bundled with Mediacom to save approx. $100 a month. We bought our own phone and internet modem and set up auto pay. Both were supposed to save us money only to find out later that auto pay does not save anything (lies). They overcharged us for a year. Every time I called about the bill, they told me it was right. I told them I wanted to hear my verbal contract and to speak with a supervisor. They told me they would transfer me and every time the line would disconnect. I spent at least 12 hrs or more on the phone with them over the last 12 months. They told me the supervisor would call me back, but no call back.

I got Mediacom phone and internet installed in Nov/Dec 2013 because they advertised a good deal ($29.95 for each) without contract. I was hesitant to get their service because I had their cable about 5 years ago that was about $100/mo - for basic cable... Anyway I was having trouble with the DSL line that I had from my old phone company (no internet signal for over a month) so I thought I could save money with Mediacom and get more reliable service than what I had. First, they were late installing my service. The third party installer (with plumber's crack) showed me how fast my connection was after the install. I was pleased. As soon as he left I tested the speed and didn't get half of the 15 Mbps that I was promised.

When trying to connect to my work server, which requires the use of a soft phone, I am unable to maintain a ping. One test will be 30 or 40, the next test will be 1100-1500, my download and upload speeds change as well. The first customer service rep I spoke with, hung up on me during the call. The second one couldn't tell me if bypassing my router would solve the issue since it wasn't a Mediacom router. However she did say I should contact my employer's IT department because it was probably an issue with their server. The third tech verified my lines were in working order and stated he would gladly send a tech to check the performance of my modem. However, if my modem is working correctly I will be charged for a service call and will still have no resolution.

Well I have had Mediacom for about 8 years now. I told them that I was having lag problems with my PC so I up the speed which upped my bill. Then when I done a speed test, I was not getting the speed I was paying for so the tech came out and say my PC was too old, need a new one to get the right speed so went and got a new PC. Still having lag problems now this has been going on for like 6 years. So the other day, they send a tech out. He gives me a new modem and tell me there is a dope in the line somewhere out at the road so they send the cable maintenance guy to the road, could not find what was wrong. So he come back and tell that they looked at it and did not find the problem and act like they did not want to fix it. So still have lag so I am think of going with some different. Since I live in a small town, they are the only cable company here. THIS IS THE POORLY RAN COMPANY EVER AND THEY DO NOT FIX ANYTHING WHEN IT GOES WRONG.

Mediacom likes to scam you into using them...you start with paying 29 USD a month then when your year is up they jack you up to over 100 usd just for cable TV, no movie channels not bells and whistle's and that's not the end of it. You get rude and slow sometimes late service calls and when I say late, I mean no show at all, also about every 8 months their modem for internet goes out on me and laggy internet service. Also, you're a person that don't have much money to waste on Mediacom.

MediaCom employs some really nice people, but unfortunately they are not in a position of fixing problems. Been having problems for over 2 months with TV picture pixelating and slow internet. Have contacted MediaCom by chat, they go thru the regular (no outages in area reported, unplug, send out stronger signal, etc.) then say we can send out a tech. Tech shows up, walks in and says, "Yip, you are experiencing what others in your area are experiencing, the problem is the feed coming into your subdivision." Internet is $212/mo and can't watch TV and can't get decent internet service. WHAT A DEAL.

I quit Mediacom telephone service today. My residential Mediacom phone line charge jumped from $14.95 to $49.95. Hey Mediacom, have you seen what the cellphone monthly charges are doing? They are going down. Try it. As a 20 year customer of Mediacom this is an awful way to develop or reward customer loyalty. At Ring Central for $34.99 at my office I get a phone line and 800 fax line, voice messaging and transparent billing.

I don't understand how this company hasn't been shut down. If I go to a store, order a coke and pay for it, only to take my first sip and realize that I have been sold a coke bottle filled with rusty brown water, and that thousands of people have reported the same thing, I have to believe that the store selling rusty brown water advertised and labeled as coke would be at least investigated, if not shut down. Dramatic as this analogy might sound, the principle at issue is the same. If I purchase a service from this company in good faith (Internet access), am locked into a contract with this company, thereby bound to pay them money for this service every month, but do not have access to the Internet half of the time I try to get on my computer, it would seem that Mediacom is engaged in business practices that are, at the very least, questionable and worthy of an investigation.

I have been with Mediacom for over 8 years! I have cable and internet with them and what do they do?? Raise my rates! So I Try to go through the retention department to get my rates lowered back to their original rates and Mediacom did lower my rates back to the rates I had previously but two days later, they take away some of my digital channels! I call Mediacom to try and fix the problem and the representative tells me I now have to pay extra for those channels I previously owned!!! They were not even big named channels like HBO or Showtime!! Wow can someone say take advantage of your customers!! I will definitely not recommend Mediacom to anyone I know and as a matter of fact I will rate it negatively on every site they have ratings because they take and scam you out of money and then also their services are consistently going out or something is wrong with them!! SMH.

Called in about a technical difficulty with cable TV. There was a strong language barrier with the representative I was speaking with, asked if there was another representative I could speak with. Was transferred to a supervisor (call was dropped by my phone no fault of theirs). I called back in. While waiting I received a phone call and voicemail. When listening to the voicemail the supervisor had returned the dropped call stating that I was a "racist **". That is no way to treat a customer that is just having difficulty with a language barrier!

Left the house on a Saturday afternoon for lunch and came back and both TVs had no signal... Called the customer service number all afternoon only to receive a busy signal each time. Finally after 4:30pm the customer service phone started to ring only to be hung up on after 5 rings. The MediaComm website does not indicate an outage and no one will answer the phone. Suppose I'll have to wait all weekend to see if the cable signal will come back on. The problem is external to my apartment, but no way to know what's going on or to even report the problem. Suppose next week If I can get through, I'll have to answer a whole list of questions and take time off work and wait for a technician only to be told that the problem is external.

It has been 10 days with download speeds of .01. It took 4 days for a tech to come out who then determined it was outside and someone would be there the next day, which was the first lie. Every day I have called wondering when they will be coming. I have been told 24 to 48 and sometimes 72 hours. Then they "escalated" the case which meant it was more of a priority I guess. That was done on Friday and STILL no one. The supervisor on Friday told me they work on weekends, however yesterday (Sunday) another supervisor told me the techs don't work on weekends. I have been given the runaround with stories changing. All I have asked is what is the delay in them not getting here and no one can answer. They have checked with the dispatch who apparently can't communicate with the techs they dispatch (literally I was told that) because they can't give an answer on why no one is coming or when it will be fixed. Unbelievably frustrating when you know you're being **. Customer service has their script to read with the appropriate answers, it's obvious... Whenever there is another option for high speed internet, and perhaps there is and I need to explore that more, I guarantee I will be changing.

Had an appointment for installation between 10am and 12pm on a given day, I took time off work from my own business in which resulted in a loss of about $300 to $500. Mediacom never showed and never called. When I called them, they said they called and I didn't answer so they didn't come. However they never said that we had to sit by the phone to get our agreed upon, scheduled appointment. So I checked caller ID and our answering machine. No calls. Come to find out they called wrong number. I complained and asked to have a supervisor call me back. Never happened. I was offered a $20 credit on the account but told them that was unacceptable. This still is unresolved. Contemplating Small Claims Court.

I called Mediacom to report my cable is inoperable, only to be told there is no outage. I explained to the person none of my neighbors have service nor do I therefore there must be an outage. She failed to agree. We still have no cable but the technician should be here in one and a half days.

I have had Mediacom for many years until recently because of the following events. In November I noticed that my bill had increased by $40 to $142 a month (including internet). I don't have HBO, etc. but I do have a DVR and just the basic package. So I called in and asked why my rates had gone up so much without any notification. They said part of the contract allowed them to do that. The cancellation fee for Mediacom TV only = $240. Let's see $1800 = a year for Cable + Internet (The equivalent of 2 months rent or a very nice vacation) VS. $600 a year = Netflix + Hulu + Antenna + Internet ($1200 for a vacation or 1 month's rent plus).

In Nov. of 2013, I bundled w/ DirecTV for internet service w/ Mediacom. I had to use my debit card for a one time payment for installation & 1st mo. of service. On Dec. 17 Mediacom ran another payment through which at the time I didn't have enough money in my account so I incurred NSF fees. After numerous phone calls to Mediacom, they acknowledged it was their mistake & to have my credit union fax the information about the fees. They faxed the paperwork. Today, I called Mediacom about the situation. They told me it was DirecTV fault. I called DirecTV & was told they could not have signed me up for auto pay because my bill comes directly to me w/ Mediacom & I would have to sign a paper w/ Mediacom to have auto pay. I've been w/ DirecTV for years & never had any problems. I had Mediacom for 2 mo. & all they have caused me is undue grief & money! I would like to get in a class action lawsuit if there is one. I've also heard from my friends who had Mediacom for 30+ yrs. & cannot leave them because they were told they have a contract. There was no contracts 30 yrs ago!! Mediacom are crooks, liars. If there was -stars for the review they would've gotten -100 stars!

I was connected to in Oct. 2013, I received a bill for much more than agreed upon. I was not given a breakdown of service charges for example 411 information calls at $2.50 ea. I was provided no information telling me of such charges prior to using 411. I have a cell phone with unlimited 411 calls free. Also I have a computer hooked to Mediacom with free white pages. I explained that I am not a total idiot to the customer service dept on phone. They told me I would not have to pay these charges. My agreed upon billing was/is to be $111.80. Today the bills keep coming in at $149.20. As they told me again today I am delinquent from last month, I told the woman I have never been late and am not. Then I asked her what state she was in. She replied she was in the Philippines. Way to go Mediacom, what a bunch of crap! Scam on a disabled old man on soc. security! Shame on you!

I would like to take a moment to say how disgraced and upset I am with the customer service. For a military family who is having a child in 2 months, it is very difficult to deal with a company that is trying to pull the rug out from under us with LITTLE to NO explanation. I never received my bill for the month of December and have never been late on a bill prior to that. I had previously attempted to set up the online EFT for my account and I never received a notice in the mail that there was a problem with it or an email regarding any issues that had come up.

I am writing this review to tell you how disappointed I am with Mediacom. I handle the affairs of my mother and when she had a stroke, I cancelled service. I was told to pay $19.78 to close the account which I did. 2 months later, I got a check from them for guess what $19.78 as a refund. The next day, I got a call from the collection agency to pay my bill of $19.78 + 20%. Okay, 3 bucks. I called into customer service and offered to pay and then cash my check but they wanted their 3 bucks collection fee. Can I speak to a supervisor. Nope. But they would transfer me to the collection agency. "Are you going to pay or what?"

What motivated me to create this review was a recent experience I had with Mediacom, my Internet service provider in the Iowa/Illinois area (Quad Cities). I experienced a lack of Internet access one morning, although my cable modem lights were all illuminated and all my devices were working fine. With each cable modem reboot, I could access the modem's internal web server to look at the configuration, but once it made a connection to Mediacom, it was completely unresponsive. I figured it was my modem 'going bad'. But upon contacting Mediacom to check for an outage, I discovered they had terminated my service for non-payment, even though I had made an EFT payment nearly a week prior! Seems the transaction had failed, possibly due to a typo (which could be my fault). Even though my billing due date was weeks away, Mediacom terminated my service instantly without giving me a call or an e-mail. I've never had a late or missed payment with them in years, and this is how they treat me.

I called in for a service call. I talked with a female who was not helpful, surly, and got me off the phone call telling me that my WEEK long TV cable problem was a new problem today only that that someone would take care of. Vague resolution and very rude customer service representative. I am sorry that I have to deal with Mediacom because of living in a retirement community.

We went on a vacation to visit grandchildren in August and we extended our visits as it had been 2 years since seeing any of them. When we returned on 10/18 and tried to make a phone call there was no dial tone! Then I noticed we had also lost TV and internet service. I had to use a cell phone to call Mediacom and find out why services were suspended as checking my bank's automatic monthly Aug, Sept and pending 10/21 were made. They told me that I was behind $14.17 on my billing because they had raised rates in August $7.07.

I called to see if my $49.95/mo. internet bill could be switched to the $9.95/mo. which they have as a special for CURRENT customers. I asked to speak with customer retention. She had some excuse about how that special was for current customers but I was not allowed to get it because I already had internet (note: I was not under any contract either). I asked if there were anything she could do because the internet plus the cable package I was getting was outrageous. She said, "No, when would you like to cancel with us?" How is that customer retention?? My intention was to get my bill a bit cheaper. Instead of giving me a cheaper rate, they lost my loyalty as an internet AND cable customer. Awesome job Mediacom.

They have sent a rep out over 12 times to repair our cable and the last time they decided to install a different cable from the pole. The company they used tore up my very manicured lawn. I called them to send out someone to fix it and they have blown me off. This company is truly bad, bad news. STAY AWAY if at all possible. We are stuck because we have too many trees to install a dish. This is one industry that actually does need to be overseen by a government agency...

I moved to Marceline in February of 2013. I contacted the local cable company Mediacom for service. I ordered cable and internet services through them. I went through many cable boxes and many tech visits. Each time they would bring me a new box. I would estimate that it took approx. 3 months to get working cable TV service. At which point I was never credited for the time I did not have service.

Ok, so I've gone through 6 Mediacom modems and average 2 service calls per month. For 2 years, have had 2 new drops run and your service is horrible. Went and purchased my own Motorola modem (200 bucks) and your service is still well below your advertised "service reliability" standards. And your tech just left at almost 11am.

We have had Mediacom for a number of years, our only choice and they SUCK. No contact numbers. When you call their 800 number a recording informs you that they are having a high volume of calls and you will have to call back later. We have had 3 in-person visits in the last 30 days with nothing resolved at all, picture/volume dropping in and out, and unable to get basic equipment swapped out.

Mediacom Cable in my area works intermittently at best. Missing channels, poor reception, or no signal at all. The service is horrible and they actually charge you in addition to the horrendously huge monthly service bill. I am calling them on a monthly basis at a minimum and they always say that it is now fixed and then it will not work the next week. If you are worried about satellite service being intermittent or poor quality during a storm, try Mediacom in Duluth first because everything is better than this. We are leaving Mediacom because they suck so bad. 9 chances is enough.

I entered into a 2 year contract with Mediacom in March 2012. I was quoted a price for unlimited internet service, the STARS TV package and unlimited nationwide phone service. About 2 weeks ago Mediacom announced they are going to start limiting internet service to 250 MB/months with additional fees of $10/month for packets of 50 MBs of service above this base. I have a contract price and now Mediacom is trying to change the terms and cost of service. In addition to poor reliability and terrible customer service, Mediacom has now proven that their word is WORTHLESS!

I contacted Mediacom in May 2013 for advertised service in TV and internet. The sales department said service was available in my area, but when the installer arrived, he reported that the cables out here were inadequate. They came out on 6/6 to run new lines and hook up internet, but had no HD box and did not have time to split the line (as promised by sales). I had to pay the June service fee, in cash, anyway, before they would even hook up internet. They finally came out 7/3 with the box, but it was the wrong one (so old it had no HDMI ports) and claimed there was no order to split the cable. I called sales and they put in an order for the correct box and re-ordered the cable split.

Week in and week out our cable service fails in one way or another. If you call you get a friendly or not so friendly person who can't really help you at all. They just go through an algorithm and then they are done. I am 50, and I would advise anyone living in Iowa to avoid Mediacom at all cost. They are not worth the activation! They are certainly not worth what they charge. THE WORST COMPANY I HAVE EVER DEALT WITH (and that includes credit card and insurance companies)!

Been trying to connect service with Mediacom for over a week now. Called the sales dept and was told that a technician would be at my house the following Tuesday. I received a call telling me that the technician would be at my house between the hours of 9-10am. He called once I missed the call and he never showed up, came to my door, left a note, nothing!! So I was forced to reschedule 2 days later. I told the lady on the phone to make sure that the next technician to call me at least twice. Or at least get out of the truck and come to my door to make contact. I mean what kind of company comes to hook up a service and calls only 1 time and doesn't even get out of the van to try and make contact! Feeling very frustrated at this point! I tell her to reschedule the appointment for 2 days later between 830-9 am so I wait.

I ordered an HD receiver. Twenty two phone conversations with Mediacom and five missed appointments and I still do not have the damn thing.

Not only is the quality of service substandard but the rates are high (and arbitrary depending on how much time you have to spend arguing with them), the response time for technical support is not fast and the technicians themselves are willing to say that their training is minimal and that they are working on and with the oldest equipment in the industry. Mediacom is a sub par service provider. The bigger question for me is how communities and its citizens find themselves locked into area-wide franchises which provide no opportunity for competition from other cable providers. Not only is the service bad, the system under which it operates is WRONG.

We had a fire in January and we returned to the house. We decided to go with Mediacom internet and WIFI. I really thought the days of dial up were over with. We constantly have frozen screens and at times it times out trying to go to another site. Luckily we are only paying $20.00 some dollars for a couple of years and in that time we are looking for something else. When Windstream took over Iowa Telecom their rates more than doubled so I hope in time to find something affordable and reliable. They have also been back and said the trouble was taken care of. HA HA!!

A couple years ago, I deleted my Mediacom services. In the past month, I decided to go with them again for phone and internet. Since putting my phone and internet in, I have experienced dropped calls, I cannot hear people on the phone, and my internet has been extremely slow where I cannot open websites. They came again today and said they have had a problem in our area that had something to do with a card, and they have been working on it for a week and a half. I cannot believe it takes over a week and a half to correct a problem. In the meantime, they have not notified their customers. I called them six times today and was dropped three times. They could not hear me. When I finally got through, and the other times, they indicated they were busy and to leave a message and they would call back.

I'm a long time customer. Almost two years ago, I negotiated a new two year deal. With that contract ending in 5 months, they have started raising my monthly rate first by $5 followed by another $8 this month. They say we have a verbal contract allowing them to make these increases and it will go up another $20/month before it's all over. I don't remember any of this. They just know from experience they can get away with this until the contract is up. Even if it's legal, it is certainly unethical.

I came home from work last week to no internet or cable service, so I called and informed MC of the outage. They told me it would be days before they could look at it. Meanwhile I find out that the very day I lost service, an MC outsourced tech was in the building disconnecting service to another apartment. You know where this is going, he disconnected mine also and then I find out today that they charged me a $32.00 service call on top of my losing some of my channels too. The tech who fixed the issue never said anything about a service call fee. This company is poor on their very best day. My only regret is they are the only monopoly in town. Imagine that, a monopoly with poor customer service!!

7-2 Installer to be here in the morning to set up cable phone and internet. They don't show till after 5.

I’m very dissatisfied with Mediacom. We have the VIP Package and when the phone rings, the internet goes down and the internet freezes up. Cable has stations that freeze up. Terrible.

I have been with Mediacom since it was AT&T. One of my favorite things to do is call in and be a complete **. THE WHOLE COMPANY deserves to be lashed out at from the customer service to the management to the service techs. Somehow I always get my bill lowered when the intro offer expires (I've killed with kindness, I've sworn, I've yelled, I've played economic heart strings)... it's a game! The service crews have no training in the construction field. When they have worked on my home, I watch them like a hawk and once redid some of their handy less work. Try bribing the service techs... Always get full names and extensions (tell them you're recording for your records). Threaten. Always pay on time. Remember, it's a game... so have fun.

Mediacom - it’s so expensive and the services suck. I had internet/ cable never had reception. Never ever again. This company is the worst. I am going to try DirecTV, which I heard is the best provider in town.

I called multiple times about my phone, internet, and television services. The phone service didn't work the majority of the time, and the internet was slow and would stall constantly. Many times, I couldn't even connect. The television services were very dim. I had technicians to my house several times, and made many calls into Mediacom to try to have them fix these problems. It would work for a short time, then they were out again. A group of four technicians finally came out and had to pull new lines from the pole because they were bad and should have been changed out the day I first got hooked up to their services. Also, the original equipment for my set-up were the wrong ones! The techs said that it was a miracle I had any services at all. I was told that this would fix some of the problems, but that the entire wiring on all the poles coming into my community were so old that my service would not be good until they spent the money to do all the lines.

I've had problems with my service for quite some time. We would call in to report the problem and the computer voice would have you go through the steps of resetting everything, and it would work for a few days. I would talk to the service department. I was told a tech would have to come out and I would be charged. I finally got Mediacom to agree to send someone out without a charge. The tech that came to my home said the cable that runs from the pole to my house was not the kind of cable that should be buried and had gone bad over time. He said he would set up a service order to have new cable buried. He also said that the people that buried the cable would hook everything up.

We had a 2 year contract, always paid our bill on time and had every intention to follow through with our contract. However, life happens. After a few months, my husband was laid off and after searching 6 more months, he found one. We had to move 4 hours away to an area that had no Mediacom services; therefore, we couldn't transfer our service. They charged us $180.00 cancellation fee. I wrote them a letter explaining our situation, thinking there had to be some circumstances like this one that they could waive the fee or at least lessen the big fee. I received no response from them (I would have been happier with them giving me the respect of at least telling me no). I did call them as well, and the guy said someone would call me back. No one called me back either. What they did was send me another bill along with another fee! The cancellation and late fee I paid was $216.00 just for fees and never got a response.

This thing has happened for almost a year and it just drives me nuts. I have a 10-month contract with them on internet and they are the only one I can get at my apartment so I have no choice. The first four months, they charged me modem every month when I use my own modem. I called them almost every month and all their customer service just gave me a lot of crap ideas and made my bill a mess. At that point, I missed one month of the bill that I am sure I sent out but I guess they didn't get it. And because of the messy bill, I didn't notice that and furthermore, one month I didn't even see a crap. They supposedly told me (even charged a late fee is better than not notify me a **). Finally, the modem thing was done and I thought I would be fine - wrong!

So I got Mediacom Cable a few months ago because I was tired of losing signal with another company, and Mediacom was the only other option. Well, the first day we got it, my husband was home for the installation and didn't think he needed to doublecheck the internet signal because he doesn't use it. I came home from work late that night and the internet was named something crazy and they didn't leave the password to log onto the internet either, so I had to call for that. Literally a week later, the internet stopped working. They fixed that. For the next month, I had signal issues with cable! I switched because I thought it would be better. It was a constant battle with me calling them and techs coming out. In the long run, the original installer had split my line with a neighbor's line, making my signal weaker because they used it all the time.

So I signed up for MediaCom (they are the only cable co. available where I live) 2 weeks ago and have had nothing but problems. I requested HD boxes for 2 rooms and, when installer came, I was informed that they didn't have any HD boxes so he installed regular boxes and informed me that the HD boxes would be in in a few days and someone would call me. But of course that never happened.

We have had nothing but problems with Mediacom since we started using their services! The internet is horrible; it goes out constantly. Their customer service is also awful! They are so rude and unhelpful. We tried getting phone service through them, and they said they couldn't because our address didn't exist, even though we already have Internet through them. They made us go through a huge process, and automated phone called us about it 3-5 times a day! This went on for nearly a month before we finally just gave up on getting phone service.

I signed up with Mediacom internet about 2+ weeks ago with a 20G plan. The installer came, everything was looking good. It felt really slow for a 20G plan. I went to several speed test sites and turns out I was pulling less than 1G. I called tech support and they said I was only signed up for a 3G plan (who would sign up for that slow of a connection?). I went into the office the next day and the very nice lady helped me out. All I had to do was go home and reset my modem and all will be fixed. Well that didn't work. I even left it unplugged while I did a couple loads of laundry to make sure it had enough time to get things switched around at the company. No dice. So I called the company and, "A tech will be with you next week." Sucks but okay.

MediaCom installed our internet in December of 2012. We had to reset the box constantly as it would just stop working. Luckily, we needed to move and did not need the service anymore. We returned the modem to the service center in Albany, GA on January 18th, 2013. We had paid a deposit to get the service started. I called the main office the next week and they indicated that it would take 2-4 weeks to get a check back. I called again on February 18th, 2013 and they indicated it would be another 2 weeks. It is now February 28th, 2013 and I have not seen my money back yet. Be very cautious if you give this company money as you may never see it again. And if you talk to them, they will just give you lame excuses as to why you have not gotten it back. It does not take 6 weeks to issue a check!

I am getting a lot of dropped calls for the last four months or so. To this day, it is still doing it even after I called it in to Mediacom. Even though I couldn't understand her at all, I did what she told me to try. I think I may have to drop Mediacom if this problem is not resolved. I don't know what else to do. I currently have it bundled.

When I signed up for Mediacom, someone called me to confirm the package and the price that I was ordering. They repeatedly told me that $75/month was what I was going to pay. When the technician showed up to connect my service, he even asked for the $75 for the first month. A week after service was connected, I was sent a bill for $23.04. When I investigated the bill, I noticed that my monthly charge was listed as $85/month. I called customer service to ask why. They told me that the external box that connects to my TV was $10/month fee. This was never mentioned to me when I called to confirm my price, and the customer service representative said she could do nothing to change the monthly price back to what I was quoted. I will be looking to get out of my Mediacom contract as soon as possible!

On Dec. 11th, I spoke to Matt at Mediacom. He sold me 2 DVRs, 30 Mbps, Starz/Encore, HBO/Showtime for 3 months, 7,000 on demand titles and free installation for $89.95. I am 100% sure because I wrote everything down and repeated it to him several times along with my bundled price of $89.95. He confirmed several times that this was the price I would pay. I received my bill and I am being charged for the installation, $17.49 extra for the DVDs and $94.90 instead of $89.95. Throughout this entire process, I have had to make 8 calls to Mediacom with managers saying they will call back but they never do. I am really livid about this and don't think this giant should get away with such practices. I just made another call and they said Matt's manager will call me.

I called Mediacom last month to try to lower my cable bill. I was told that I could get a package for a set price each month for the first year and it would go up for the second year. It was an upgrade. We were not using the cable conversion boxes on the basic package that we had before. I was also told that I could call back to see what packages were available at the end of the two year contract, but if I disconnect before the two years was up, there would be a penalty. The specific dollar amount was told to me during the part of the conversation that was recorded, and I asked that the amount be repeated to me before I got off the phone.

I live in an area where Mediacom has the monopoly for broadband. I pay a premium for their Prime Plus Internet service, and I also have their phone service. While I am supposed to be seeing 20-30Mbps download and 2Mbps upload speeds, it's usually more like 6Mbps download and 0.6Mbps upload. In addition, I experience outages almost every few days, sometimes for a few hours, sometimes over 24 hours. This has been going on for years. It's rare that I get a full month of uninterrupted service. Call quality (when the phone does work) is variable.

We are on our 3rd DVD, and the service technician never came. Ten calls, seven days, and over four hours on the phone later, we have to go to a store ourselves to exchange equipment and then hook it up ourselves! I will not be extending my contract. I wish I never switched to them. The customer service is the worst I have ever experienced.

I was scheduled for a new service today between 1 and 3 pm. At 3:11, I called MediaCom and the notes on the account said they called me and I cancelled the installation. That's a lie. They never called me. Thankfully and wisely, I did not cancel my existing satellite service or internet service expecting them to not fulfill their obligation. I guess I'm going to threaten the satellite company to try to get the bill lowered and to ** with MediaCom. Also I'm going to talk to county/city politicians who contract with MediaCom and try to get them to run them out of county.

I just began Mediacom internet service for my business and made it clear I used wireless. I am hooked up to the internet, but have lost all connectivity in my network for wireless printing. Calling the business support line, I get the excuse that they do not support wireless technology - it is supplied as a "freebie" (no kidding, that is what I was told). Imagine a business technology company that doesn't support wireless. Additionally, it took two weeks for me to get the service connected - which I wish I had never done. Now I have to go back to my prior service or find another. This has cost me a lot of time, and will cost me more to get my operations back to normal.

I would do everything in my power not to use MediaCom as your Internet/TV provider and if you have to please, please do not sign a contract because, trust me, you will want to break it. Their customer service is absolutely horrible and, what is even worse, when you complain because of their customer service you are told you are wrong, it is not them. I could make this a very, very long story; however, please just take my advice and everyone else's advice and do not use MediaCom. This is quoted back from a complaint when asking to have a supervisor contact me: "It looks like the issue is resolved. Thank you for contacting us." I never received a call or a sorry for all the ** we put you through as a customer. We are more like punching bags, not customers. Do not use MediaCom.

I absolutely hate Mediacom. Their customer service is horrible and when you need Tech Support, it is never soon. Tonight, I have spent over 2 hours on the phone with Tech Support and with 5 different agents and 3 times when I asked for a supervisor, they hung up on me. Then when I get a supervisor, she sets up a ticket for Tech Support to come out and the earliest appointment is Dec. 28th. I called back again and a tech admitted I was usually only getting 20% of the speed I was paying for and yes, I upgraded to the highest speed they offered and I was not even close to getting it. He also admitted that yes, they are in breach of contract by not providing me the service level I am paying for. I cannot go to another company because they are the only ones in this area that offer high speed cable and internet and the internet I need for my job. I am so frustrated and pissed off. Please some Charter or AT&T, get your ** in my area so I can switch! I believe a class action lawsuit is in order!

After dealing with company for too many years, I reached my last straw last night and today. I have heard for the last seven years that Ankeny is being upgraded and that causes outages - a lie. There has been nothing upgraded in those seven years. Our cable and internet goes off many times a month - up to 12 hours at a time. Their current advertising is just a waste of money and a joke. They promise speedy service at my convenience, but still offer two-hour segments of time at their convenience, and then you are lucky if they show up.

Regular problems with bi-monthly visits: I have the second data modem and the fourth or fifth HD DVR from Mediacom. Literally, three HD DVRs seem to have self-destructed. Our last appointment was 10/9, and now on 10/27, we are waiting for another service call. The data modem seems to disconnect daily and reconnect to the network. Some days, it stays offline for hours. Our On Demand is hit or miss. I can't express how much I hate this company. Technical problems would be easier to handle if it weren't compounded by ridiculous telephone people, who insist they are showing my equipment works even though I can't watch any TV. Then when we get an appointment, they never show up when they say.

I just got connected with Mediacom (the only cable provider in my area) and I have to say it's an outstanding service. I have the TV, phone, and internet bundle deal. I was not home when the tech guy came but my father said he was a very nice man and just plain out friendly. Some of my friends from school speak very highly of Mediacom (though many more have Dish). I think it really matters on where you live and the type of people you locally have working for the company. Mediacom rocks!

I'm a huge Kansas City Chiefs fan. I pay for the digital box from Mediacom Cable. Combined with Internet, I pay about a hundred bucks a month for the service. It's opening weekend for the NFL regular season, and guess what, Mediacom, in its infinite wisdom, is only showing two games: the Detroit/St. Louis game and the Jacksonville/Minnesota game – neither of which I give a ** about, especially, the St Louis game. In fact, I believe that geographically, I'm a lot closer to Kansas City. This is outrageous.

First, I need to say my husband worked at Mediacom for 13 years and they sourced out his job as a designer to save money. We had 10 days to let them know if we wanted to keep cable, internet & phone. We turned in all our equipment on the 10th day. We did some checking and got a much better deal with DirecTV and CentruryLink, about $50 a month less than what Mediacom charges. I want to say that DirecTV blows cable away on picture and customer service and has no hidden cost like Mediacom has. I checked online for my final bill; it showed like it had not been disconnected.

Mediacom Cable has a horrible customer service & scheduling. I just had to put this out there. We have had Mediacom service; on and off (under contract the whole time though) for around four years now and it just gets dumber by the day. After having a technician to fix our intermittent internet issues (our modem would cut out each day for around 18 hours), they eventually quit trying and reported that it was my router that was causing the issue and making the modem go offline. I thought to myself this was a little odd so I threw together a program to check my connection once every five seconds and output the report to notepad (I'm a geek). This allowed me to have a detailed list of when three of our four services would cut out ($29.99 Internet, $29.99 Phone, and $7 Cablebox). We would still be able to watch TV just not on demand and our DVR would report that it was not enabled. It's strange but at least I could have a log of it.

When my first two-year retention pricing was up, I called the retention dept before changing providers. I agreed to the new pricing. I had an oral recording of agreement made. I specifically made sure I would keep all existing channels I had been receiving since 2008, which would be on the supposedly recorded agreement. Well one day, I noticed I lost the Sci channel (which happened to be one I watched regularly). I called them and was told I never should have had that channel in the first place. Well, that's crap. I highly doubt Mediacom would provide a channel I was not paying for four years. They then told me they changed the name of the package. I told them I don't care what they did. I have an oral agreement that had stated by the retention rep that I would not lose any channels. Well, I did. They didn't give a hoot about it. So I dumped them on the spot without paying early termination fee since they breached the oral agreement.

This is a follow up on the lack of service and fraud perpetrated by Mediacom. Be warned!

I switched to Mediacom from AT&T because AT&T is overcharging and I constantly lose signal with them. So Mediacom came out and installed the internet and it worked for a whole hour after they’ve left - then it dropped out. Ahhh! When I called, they told me someone will have to come out tomorrow. I asked to speak to a supervisor and I'm told I don't qualify to speak to a supervisor. Absolutely, the whole attitude is this: “Tough crap - we don't care about the customer.” Actually, I have never been told I had to "qualify" to speak with a supervisor before. So, it is going to cost me two days off from work now (which I don't get paid for) so they can maybe get it right. If they don't, they can pull the service entirely and just refund my money. I seem to be hearing this same complaint over and over. Anyone interested in looking into a class action consumer suit with me?

I have been with this company since October 2010. Numerous times, service has gone out for no apparent reasons. At other times, channels were missing from the line up - channels I paid to be able to watch (especially during football season). Now, we are moving and they want us to pay a termination fee because it was a 2-year contract. I've heard of termination fees if you just up and cancel. But we're moving! This is the worst cable company I've ever dealt with.

I have been having a problem with getting our local channels on two TVs, and our high def TV doesn't get all of the HD channels. When I try to contact Mediacom, I absolutely get nowhere. I have been online and tried those instructions. I have used the telephone number given me, talked to an animated voice and followed those instructions. Now, I just called customer service and after a 10-min wait on the phone, the gentlemen I was talking to hung up on me. I have been dealing with this problem since February and here it is May. I'm thinking Dish, here we come.

When I try to watch true crime shows on HLN, the show is interrupted by Mediacom Newsleaders minutes before each half hour. Just as the show is about to unveil the criminal! I complained to Mediacom months ago and got no response. I finally complained to HLN and got an immediate response. They said they were aware of the situation and "have elevated the issue to senior staff." I hope they can take action. I no longer watch those shows on HLN.

I was told my bill would jump over $50 to $185.00 per month. I have internet, cable and phone. A bundle for VIP customers, which started at $99 a month, has gone up steadily in the past many years I am a customer. I was told there was a special offer in place for $109 a month for the 1st year and then $129 a month for the second year. After I agreed, they asked if they could tape the call. I said yes. Halfway through, I was told there was a cancellation fee of $240 if I cancelled for any reason within the two years. I said this was an unfair practice that I may be moving in the next year. I was told there was nothing I could do except to pay the $185 a month if I did not want the offer. I was told after the first year $30 would be deducted from the $240 each month.

I contracted Mediacom for service when we moved from another state. I was told we couldn't get DirecTV because of our location. We knew the next day after the service was installed that it was a very bad service. We called and cancelled. We were told that it would take 5-7 weeks to get our refund. (I bet they never told anyone else that either when they sign up)

After having Mediacom internet for about a year and a half, I got a letter that the rate was going to more than double for my service. I was originally told that due to where I was living, I would get internet service for $19.95. I was never told anything about this being a promotional price, but that it was because of a deal with the apartment complex. Now I am paying $45.95 for the same service. Now, a month later, I have another $5 added to charges with no explanation as to why. After contacting Mediacom, I was told that it was for using their modem. Neither of these issues would be worthy of a complaint if they had informed me upfront that my prices would increase. I am now paying 250% of what I had originally agreed to.

No service. I've contacted the Gulf Breeze office and they have no clue what the problem is, but said that I was a residential customer and it's first come, first service. Chances of me getting back online will be Monday, today is Saturday. They are the most well-insulated company I've ever dealt with. They will not provide employee numbers or names, therefore when you file a complaint, no one spoke with you and there is no record. Dish, here I come. You have to be better than "we don't give a ** about you", Mediacom. I am cancelling the service. After several phone calls, I finally got through to Tom, ext. ** who wouldn't give his name, but a friend heard him speaking to me and called me back to pass the information alone. Mediacom is horrible.

Recently, March and April 2012, Mediacom has experienced too many outages. We use internet almost constantly. We just have to wait. We have been with Mediacom for as long as I remember, at least 15 years, 20. Usually, service is decent if needed but the cost keeps going up. That is to be expected but they offer awesome deals; however, only to new customers. That said they offer deals to current customers but I don't want a phone line. Good speed internet but I'll keep shopping for another company.

This issue started when we contracted Mediacom to get internet service. We had the service for a few months and during that time someone in the local neighborhood used our wireless signal (unprotected) to use our internet. They were apparently downloading movies illegally. We received a notice in the mail from Mediacom stating that a movie had been illegally downloaded. This letter also said it was the second notice. We never received a first notice! I contacted them and they told me things I could do to protect my Wi-Fi signal. Well, it happened a 3rd time and Mediacom shut down the account. They billed us $180.00 for shutting down the service. It had been about 3 months and we had decided to wait to pay it since they cut our service. We received a collection agency notice trying to collect the $180 and a $36.00 fee to them ($216.00 total).

When Mediacom tried to upgrade their programming system, I lost approximately 80% of everything I already had recorded, as it showed up as some other station or Starz/Encore channel. It also eliminated some of my recording preferences and I had to schedule them back in. Then there are some shows that are in a tiny box view at the top right of my 50" television. When I finally got through after days of trying to call, I was told I could receive a $6.00 DRV credit/refund. I told the gentleman to keep it, as that was just chump change for the loss of up to three weeks of missed episodes of my favorite programs.

We have had MediaCom for about 10 years. Our modem has been replaced 4 times in the last 6 months. We complained about the On Demand as it goes out all the time. They told me the other day that they are going to have outages in my area until May 30th and never said they would give a discount on our bill. The net goes out all the time and the phone service is always losing connection. We will be in the middle of a call and then—boom, it’s gone.

We have had service issues since moving into this house 8 years ago (we have no alternative for high-speed internet, which I required). We've replaced the service drop 3 times, modem countless times and repeatedly, service techs have told us that there is a maintenance problem, maintenance knows about it and it will be fixed. We've had Dan ** (maintenance manager) and his lead techs (both maintenance and service) involved for about two years and we still have intermittent service. It is infuriating that they make commitments to get back to me, but don't. Operations and maintenance fail to follow through! This isn't rocket science. The node tests out fine. The problem is between the node and the service point to the house. If this was not a monopoly that is virtually unregulated, they would be out of business.

We are currently on our third technician appointment. Our cable service is substandard to say the least. Through Mediacom, we cannot watch HD channels through the day without buffering problems. Our screen pixelates. We cannot watch an On-Demand movies at all. It is that bad. Our internet service is just as bad with regular disconnects sometimes for hours at a time. Despite continued efforts to have these problems resolved, there has been no solution and we are seeking a different service. Our only option is Verizon which may affect internet service. We use our internet for business. If only we lived 8 miles away in Ocean City, we could get Comcast, which is more expensive but we've had Comcast when we lived in PA. I know they will demand a cancellation fee if we drop them and I am currently looking for a solution to that, I don't believe we should be held accountable for substandard service.

We moved here from NW, AR in November, 2011. We chose to do business with Mediacom. I'm tired of watching channel 30 (HLN) on Sundays and having programs interrupted with "Mediacom's Newsleaders". I have yet to see the ending of any of the hour-long shows such as Dominic Dunne and Murder by the Book. It's bad enough that they show the same program over and over. Even worse is that they continue to repeat the same “Newsleaders”. At least, let us see the ending of one show.

For starters, I've worked as a tech at Comcast for years and know the "ins and outs" of the day to day operations of a cable company. Mediacom shouldn't be allowed to even be a cable company. I called them to get service only to find out that they don't supply my neighborhood but I know they do because I can see the ** cable hanging from the pole. I finally persuaded them to come out and take a look and sure enough, there is cable there. So they finally installed it.

I am upset with Mediacom, I have been a customer for 9 years. Unfortunately where I reside, it is the only choice available to us. Over the years, I have closely watched my bill and watched it go up pennies, dimes, and nickles to well into the 100s of dollars. It is and has been a waste of time to try to talk with the company about the inflation; they have no answers. Not once was I ever given notice of any kind of the price increase.

I’m very disappointed in the speed of Mediacom internet. They advertise 20 mbps but I have never had anything close to those speeds. It’s almost impossible to watch YouTube videos. Unfortunately, there are no other choices in our area. We know the reason is too many people on the same line. I have been told it will be a very long time until the problem is fixed. They did reduce my monthly bill when I complained.

For the first year, the phone and internet were always out. Now the cable just keeps going out on a daily basis and they do nothing when I call them. I'm not going to pay them and I'm getting another service.

My husband and I decided to go with Mediacom over AT&T/Dish or DirecTV packages because of 1.) having one bill and 2.) it seemed to be the best option price wise for what we wanted/needed. We've put up with absolute hell for the past two years that we've had this service. They have lied to us, given us long ETAs on techs, as well as the fact our services constantly went out. Our bill also shot up tremendously every few months! We never even made it the full 12 months on our introductory monthly rate before they terminated the discount and the bill went up and when we called to question them, they did not provide any good reason as to why it did.

I was with Mediacom for 3 years and did not had any problems except for their internet service cutting out and never late on any payments. My promotion for my internet and phone was running out so I phoned to see what they could do for me on a fixed income. At this time, she stated to call back at the end of December when my promotion was closer to running out as they did not have information on promotions for the next month. I specifically asked her so my December bill should be the same amount she told me yes. Well, low and behold, it was not it went from 95.00 a month to 135.00 because my phone promotion ran out.

We ordered Mediacom back at the end of October 2011 from a door to door sales person. We cancelled the service within 1 hour from when the installer disappeared from my home. We took the equipment back the next day. I received a bill in the mail last month and spoke with a representative that said he would waive the charge. Two days ago, I received another bill and called again and was told that I had to pay for it for 1 day of service.

If you need any assistance with billing or service related issues we are more than happy to assist you if you could contact us at Social Media Team or even on Twitter. We do have our own official forums to talk directly with a representative online if you prefer. Thanks.

Since day one my internet has been unreliable as has my phone service. I found out about my phone when a friend emailed me to tell me that she had tried calling but my phone was out of service. What?! I always pay bills on time and I've used various cable and phone companies in the states I've lived. I never had such terrible service with Cablevision, AT&T, or SBC. When I took a job in another state where Mediacom does not provide service, I called to cancel my service, a mere 5 months after signing up. Mind you, the day I canceled I had to reset my modem a few times to use my phone and internet. I was told that I had to pay an early termination fee because I signed a contract with Mediacom for 2 years.

As usual Mediacom is raising cable rates yet again, and service is just as awful as normal, especially the reception for our local CBS station. Deregulating the cable industry was the biggest mistake Congress ever made.

I signed up for basic cable with the sports and information package (extra $8/month) as well as the Online Max (20mbps). I am loving the internet but hating the cable and the price for it. The bill would be $142.xx/month after all is said and done. My biggest problem with the cable is that you have to pay $7.xx/month per cable box you have. And I had two but wanted to get another. So, you have to pay to be able to watch the cable you are already paying for.

We're having a hard time with Mediacom's cable and customer services. The cable keeps on pixelating on our screens nonstop. When we call about it, we're told that there is not a service blockage in our area and that they won't send anyone out. We're also trying to see if we can come to an agreement about fees for what we already have and they're not willing to bend to what we need. We've called three times and they keep upping the price.

After less than 48 hours with Internet, we were blocked and told that we had downloaded an illegal game. We own the game and had downloaded an upgrade. It didn't matter to Mediacom--they said that we are guilty. They said that our "story" didn't matter. We were told to sign a paper to have service, and we were told not to contact the game company because the game company would sue and/or fine us. We were told that Mediacom was looking out for us. However, we were told that if this happened again in our life, we would be blocked from Internet/cable services. We were told that we would be on a list, shared by providers because we had downloaded an illegal content, even if we hadn't.

As of two weeks ago with Mediacom being with them for 9 years, they have really done it now. I started to get awful download speeds as low as 40kb a second. I'm on the 12mbps plan. I play a lot of games and latency is up to 7000 all the time. Constant disconnects and the modem shuts off all the time; shut off 14 times last night. I had 4 techs come out to fix it. All they have done was replaced splitters and left. I've been talking to a dude called MediacomChad on DSL reports. He was helpful (kinda). I'm paying $80 a month for TV and internet for a fuzzy picture and awful internet. If you can stay away from Mediacom.

I have had several problems with Mediacom's online service ever since I signed up with them, most notably bandwidth issues/latency issues/utilization issues.

Since July 2011, my Internet works maybe 10-25 minutes. They have been at my place since July and two to four times a month, I would call and report even after they leave. This is **! I am trying to get online but I can't do it because there is no connection. I don't know what the ** is going on with it. I am tired of paying for this when it is not even working!

On September 7th, my husband was getting ready to watch a football game; the first regular game of the season. As he went to turn on the game, the channel was out. Finally, he figured out why. Mediacom lost the LIN network. A network that gives us our local NBC channels, Fox channels and of course, his football every Sunday and Thursday night. Well, I called Mediacom to see what they could do for us. Their offer was to give us something that we already had. Showtime. Great, that helps. When asked if I could get out of our contract for our TV only, I was told I could, but it would cost me $210 to do so. This is insane. I pay $150 a month for crappy service, phone that goes out, cable that loses channels and internet that is faster when it's out and I use the hotspot on my phone. As for customer service? It's a joke. Once our contract is up, I'm going with another company.

Around July 16, 2011, I contacted MediaCom. I was connected to Ben **. I requested phone and MediaCom Online MAX 20 Mbps Internet service. Ben noticeably confused about the multiple of specials around this time, suggested a special for $34.95 for phone and MediaCom Online MAX 20 Mpbs for 12 months, after which it would then go up. I agreed on this, and the technician named Jose installed the service on 07/26. However, already then I noticed on the work order that only the Standard Internet service was included (12 Mbps), and the charge was only $29.95.

There are constant outages with the cable, phone, and internet. Every time I call to request information, customer service has no information to report to the consumer. If they tell you that you will receive credit, don't look for it because it does not happen. This time after being so frustrated, I demanded to speak with management and I got the hang up three times. I was persistent and kept calling back only to find out that the supervisor Casey ** was just as unprofessional as the customer service representatives that I spoke with. I vowed to him that I would file this complaint as a consumer because of the poor level of service that they provide. I will cancel this service and take them to court if they dare to try and charge me an early termination fee or any other costs. Yes, we are faced with unexpected circumstances on a daily basis, but consumers should not be subject to the level of unprofessionalism that this company continues to impose upon us.

I called for basic cable service based on a TV ad by Mediacom. Representative wanted card immediately to bill first month, then said that my social security number did not match with SSA. I would have to pay a 50-dollar deposit.

I just want it posted out here that I, too, think Mediacom sucks!

i lost services after 9pm on 6-19-11. When I called, they made me an appointment for Wednesday, but I would be on priority list. I called to check on my appointment on 6-20-11 and their automated service informed me my appointment was on 6-23-11 between the hours of 1-4pm. By 4pm, no one had called or showed,when I called, they could not find out why no one showed. I asked to speak with a supervisor who informed me that they never had an appointment scheduled for me. They had reviewed any calls I made to them and no appointment was ever scheduled.

I have been a customer of Mediacom Internet service since 1/3/2003. At first, I used the modem they installed, which cost $5 rent a month. In June, I purchased my own modem, provided the MAC number and service continued using my own modem. I immediately returned their modem to the local Mediacom office and received a receipt marked “RET”. My bill was decreased by $5.

i moved here a year ago and subscribed to mediacom for internet service. the service is horrible. i have called numerous times for them to come out and troubleshoot and within the past few months, they haven't done anything. they determined the underground cable had a break in it but have never replaced it. my internet service goes out and stays out days at a time. i call for service and it takes them days to respond and come out. they have not made any restitution to me offering to deduct from my bill.

Mediacom phone is consistently dropping my phone calls. I have internet, cable & mediacom phone. I have had several problems with the internet service also but the worst problem has been with the phone service. Everyday while I'm on the phone I can hear the party I'm talking to but they can't hear me; they end up hanging up thinking I had hung up. I have had representatives out to my house on several occasions only to be told they can find nothing wrong with the phone & then they have the nerve to try to charge me for the service call without fixing the problem. It's bad enough that you go without a land line but then you have to wait a week before you can get a service tech out to say they find nothing wrong. My son also

We updated to the new 50 MB deluxe Internet package three weeks ago. Mediacom sent a tech to the house and when he left he advised it was working. I tried it about 15 minutes later and it was not working at all. I called Mediacom back and was advised they would send the tech back after he left the next appointment. I called my employee and told them I would be late by about 1 hour. 2 hours later I called back to Mediacom and was advised the tech would probably show up at the end of his shift between 4 to 5:30, I asked why I was told something different from the last rep and she said she was sorry and did not know. I called work and got a co-worker to cover me for several more hours. At 5:30 I called Mediacom again to find out where they were, they advised me that they re-scheduled the appointment for Monday (4 days) without even calling me and letting me know this. The customer support representative advised sorry the outside tech should have called you to let you know.

Mediacom is not only monopolizing the area, but they are not delivering the service that they promised. I was paying for a 12 mps package. Since day 1, I have barely received 10% of that. As I type this, I'm getting 0.5 mps (387 ms), so I'll be surprised if this even gets submitted. Upon calling the technical support department, I was told that the problem was my computer. I could sit here and list all of the specifications of my computer, but I'll sum it up by saying that I build computers and I work with CISCO, so I know a little more than the average person.

I've had on and off service outages for days. I'll be lucky to get a two minute window to do things that I need to do before the lights on my modem blink, start up again, and get online once more. I've called Mediacom repeatedly, and only once did I get a competent technician who wasn't reading from a script and who told me that this was an issue with 114 other people and that he'd make note of it for his supervisor. A week later, it's still going on. The next time I called, I got some airhead who claimed it was an issue with my modem, and since it's midterms, I cannot be home to wait around for someone to come and look at this. I've power cycle and unplugged for hours. The modem is fine if I can get online. It's serving its function. It's Mediacom that isn't serving theirs.

After months of horrible service, paying for channels I can never get to work, and several trips to my home from Mediacom's technicians, I turned my equipment in on 12/2/10 and canceled my service. I called Mediacom today, 12/3/10, and was told I will be charged for an additional week and they could give me a reason why. This equals out to about $25, which is not alot of money, but the point is I canceled and turned in their equipment! Why charge a long time paying customer and give no explanation? I believe this is because $25 from each former customer will add to their revenue with the assumption nothing can be done to stop them!

I have had Mediacom cable TV, internet and phone service since August 2010 and from week 1, I have had numerous problems from the installer to the service itself. There were constant interruptions, constant outages, 2 cable boxes, modems, lines in and out of my home replaced, removed, fixed, etc. Time and time again, each and every phone call I make is just an excuse from the customer service tech telling me that nothing is wrong with my service, box or modem. That it must be my TV. It's funny how I have no problem playing my DVDs!

Multiple interruptions in services, both telephone and cable TV, per day that has been on-going for several months. Mediacom service techs have checked the house several times and found everything okay on my end. Techs report the issue is outside their authority to repair requiring a "601", i.e. maintenance to distribution system. The issue has been observed by Mediacom service at their Pontiac, IL north node. Their are several other customers in the Pontiac area reporting the same issues as me. I have been informed that there is a large backlog of "601"s and that Mediacom maintenance is fully aware of the problem.

As usual, the TV cable service is out again. This company sucks so bad and the phone support is even worse; they use every excuse in the book and then think up new ways to try and cover it up. How does a company get away with doing business like this? I am not in favor of more government but something has to change and put a stop to our being ripped off by this type of lousy service.

2 years of service and FOX and CBS channels have been horrible the entire time with multiple complaints which are still not fixed. They want to schedule a technician, and there have already been technicians who came and don't follow-up. There are multiple complaints from the same town that I live in, yet Mediacom customer service told me every time that I called that I am the only complainant with this issue. They have opened an "exclamation" ticket too many times to count (at least it sounds like that is what they are saying, who would know when they all speak broken English).

I am a VIP Mediacom Customer and never ever been late on one bill since I have had their service (several years). From time to time, we have experienced outages of all the three services we have and never had any explanation as to what the problem is or for "my time" being wasted by a tech putting me on hold. Now, I have many complaints in the past years but I'm totally upset with the major outage since 01-20-2010 through the present 01-24-2010. We have been without internet, cable, email, phone up and down like a yo-yo. But the most important to me right now is no phone service since 01-20-10. I live in an area where no cellular phone survives and I have gone to my son's house to use his phones.

It's amazing to me that there are not more complaints on here about this company. I hear them all the time, see them on people's Facebook pages, etc. Ask someone about Mediacom and see how many times "reliability" and "good service" come up versus "terrible" and "down constantly". This is a serious problem. We are paying from a service from a utility here and are not only getting crappy service, but crappy customer service. I am writing this after yet another 5 hour down time on the so-called High Speed internet service. Worse, when I signed up for their cable/phone/internet package, I expressed concerns about what would happen to their phone service if the internet connection went down as it frequently did (that was two years ago people) and was told the two were not related so phone service, which has "utmost priority", would not be interrupted.

I have noticed that Mediacom is putting partial commercials on and after these, comes one in a succession of 3-6 in the space of 1 minute. Literally, they then play their commercials that last 3 minutes and in their entirety. Oh, Verision, Activia, 1/2 of Progressive's, plus a couple others are granted full commercials but no one else. They can run a lot more of their Mediacom commercials per hour as the prior patrons have been wrongfully charged for full commercials when they haven't seen the chop-job that they have done on their patrons commercials. This is wrong and should be addressed by someone, somewhere. At the very least, the companies that patronize the commercials should be made aware of their commercial practices and that they are stealing their monies without running the commercials as they promised their patrons.

I noticed an increase on my monthly bill so I called the company to find out why. I was told it was a rate increase. When I asked if notification was given, I was told that it was included on the statement for May. I did not recall seeing this so I looked back at my statements all the way to March and there was absolutely no information about a rate increase. I called them back to inquire further about this and the man was very rude, did not provide his name and when I asked to speak to a supervisor, he told me that it wasn't going to change my rate. He then put me on indeterminate hold. Is it legal to increase rates without proper notification?

Internet cable service is unstable, connections drops for hours every single day. If you call to complain, they only have two answers. "Our service interruption on your area" or "scheduled stop for service." The 2nd answer is even worse, as it's scheduled, why am I not warned about it? I need internet to work and study and I can't afford not to have service for hours. Like today, since 12pm (7:15pm now) and there's no service.

This problem started back in May - disconnected my cable by mistake instead of my neighbors. In June my cable was once again disconnected by mistake it took almost 2 weeks to get it back on and than I was charged an installation (but it has been credited when I stated that I would contact the Better Business Bureau). Now, July 15th cable is out once again. The first time I called this evening they said it was due to an outage - okay I can understand that this happens; but after almost 5 hours out of service I called back and was told by another person that there was no outage in the area - I said but if there's not than why was I told earlier there was.

I live in Ankeny Iowa and have been using Mediacom's high speed internet for the last three years with no problems until a month ago. I was try to use my connection to play an online game and kept getting dropped from the server. I went out to the web to try some speed tests, which had horrible results. Basically, I am paying $65 a month for 5mb (5000 kbps)download and the test I ran come back at 300-900 kbps). I called into Tech support and told them how slow my speed was. They did some checking and decided to send out a tech to take a look.

I am a Mediacom high speed internet customer. One day recently I found out by chance that business emails - to me - were being blocked. AT&T is Mediacom's "backbone" and they were the ones who did it. I haven't yet been able to talk to a human about this (almost impossible) but we think it is because my domain's email was being forwarded (along with all the spam I get) to my Mediacom email address and they mistakenly thought that the spam was coming from MY domain. This should be illegal - I can't imagine that we would allow the post office to behave like this. How are you supposed to know if emails are blocked from coming to you?

Mediacom has known for over a year that there is a problem with the cable that runs from the junction box to my apartment and won't do anything about it. This problem has been detected by 5 different service techs from mediacom out on service calls...each one claiming a supervisor will contact me regarding the problem, Which never happens. 8 or more service calls, a bunch of broken promises, and still the reception is shotty. It's gone on for over a year now, with no remedy in sight. Until a competing cable company enters the market (if that ever happens,) I'm stuck with Mediacom, as there is no clear line of site for a dish. In short, Mediacom is all talk, and no action!

Upon canceling our cable service we were told that we should disregard our next bills by the mediacom customer service department. Approximatey 2 months later after receiving no calls or notices of late payment, we recieved a letter from a collection agency stating we would be charged for late fees and be turned in if we did not pay immediatly. We came to the company and told the representatives about our situation and were disregarded and told to pay.