Mediacom Cable Reviews

We have had Mediacom cable and internet for 2 years. Originally the service was good except for a few issues about wiring which they fixed. The problem we are having now is with their email service. My wife uses email to stay in touch with people she trains dogs with. They use it to help schedule places and times to train. She has not received an email since 12/14/2014. I have sent several emails from my computer that uses their server and they do not come thru on her computer. I have talked with their IT people and they said her email is set up correctly and everything should work.

We are a long-time Mediacom customer. For the past two whole weeks, our Outlook Express as well as Webmail has been down. We have made calls only to be told "we're working on it; parts are on order; moving you to a new/better server" (over and over again). This is not acceptable and we reject the idea that decisions such as described in the above "canned" response are responsible for this full outage for, which we are being charged. Mediacom is not living up to its advertising on TV about quality, speed, and performance. Whereas they are willing to give us a credit on our account, the real issue is what kind of company is Mediacom that would not be better prepared for internal changes, holding their customer hostage for days and weeks, versus minutes or a few hours at most which a good company is prepared to provide.

I have a great story for anyone taking service with Mediacom. I live in an area of Springfield Missouri (Galloway area) wherein I needed a fast cable service for internet access, at the time I had a home office, this was about 2010. AT&T doesn't have availability in my area and all I was left with was Mediacom. So I call them and am assured that they can have me up and running in ten days. Three months later I'm still waiting on service. Two technicians had come out and couldn't figure out how to run the line. A third one came out and he was drunk and passed out in my back yard with his ** showing in his jeans. The fourth guy actually got me up and running (he was the youngest of the batch).

I have been a Mediacom customer for nearly two years. All the promotional incentives available in the first year have sadly gone away. I have had so many problems with the poor service - TV, internet and telephone that I may just quit them entirely. Their retention office is supposed to phone within 24 hours to see what they can do for me.

I have trouble with Mediacom cable and internet bill it gets changed like every 3 months. In September or October of 2014 I had spoken with several people on the phone. I finally thought it was taken care of for another year with 999 GB and cable with encore and stars and as long as I don't go over the 999 GB or rent on demand that my bill would be 103.11 till Sept.or Oct.2015 .Once again they're trying to raise it another 20 dollars. I've been with you for 3 years and don't want to have to change companies but I'm on fixed income. They can't keep trying to raise it every few months. It's no contract but they set the terms for the year and are going back on there word. Please talk to the Columbia Missouri office and take care of this, so I don't have to change companies please.

So just got done with a long ** argument with these ** idiots. I got a promotional price for 12 months. The rates after those 12 months were fine and reasonable. Now mysteriously after 2 year mark, they raised my rates almost DOUBLE what it was. Then tell me they reserve the ** right to change the damn rates to whatever they please. I have internet of 15 mbps. I rarely get about 5 mbps download speed and .78 mbps upload speed. This is ** ridiculous that these ** can do this and legally get away with it. If anyone has the money to lawyer up, file a class action and force them to change their policy, so they can't change rates on a whim. That's the primary reason why anyone is here filing a report. A class action can get a lot of winnings.

I am a college student and my gf and I had a month where we had one source of income during finals week. We fell behind and paid the back balance. When the next month came I called customer service to try to make a partial payment and try to get a payment arrangement and they refused to work with us on that. We should only be one month behind and they turned off the internet. Today a technician came to our door to collect $268 by the next 3 days (great extension since I explained that I just started a new job and could pay the balance in full by the first week of January). I didn't shoot the messenger but this company is complete garbage. He then proceeded to tell me that even though my internet is off, I am still being billed for a service that I can not enjoy.

Yikes...reading everyone else's post is like looking at my own situation. Yes, I have Mediacom and my phone, internet, and TV go out during the day, early evening, late night, morning, and every other time randomly. However, today when I actually did not have an outage, I saw an ad for $25 rebate for Showtime. Had to call my cable representative to get it, and boy was that a mistake! Not only was the representative rude and lied to me (she told me Showtime had no rebate). I explained the commercial I just saw and she said that the rebate expired "last week sometime". P.S. There needs to be a rating of less than one star. I would give them all they are worth - NOTHING!

I am a subcontractor for Mediacom. The general contractor is out of Missouri by the name PremierCC. I can't find any emails or contact numbers for the higher up so I figured I'd leave a message here. I have filed a Mechanics lien against them for 125 jobs that were completed but not paid for. The general contractor asked for the paperwork which I turned in so they could cross the work off. They lost the paperwork. So unfortunately Mediacom is going to have some ANGRY customers calling them with liens on their properties due to the general contractor not paying me, 125 of them to be exact. So if anyone reading this is of importance to Mediacom or knows how to reach someone who is, alert them of their embarrassing moments to come. I will settled for amount owed OR PremierCC being removed from the Iowa city area. Lien is currently pending.

On 08/15/14, Mediacom replaced equipment in Springfield, MO. On that day, service was down completely and Mediacom had to temporarily move affected people to old equipment and completed the work later. Since that fateful day, Mediacom's service is ridiculous, slow and not working correctly. I have had 3 modems since 08/15/14 only to find out the problem Mediacom denied as being theirs was determined to be as they had a problem with the equipment. A problem so severe they have no idea how to fix it and have reached out to the manufacturer for assistance who as I was advised from my IT department has an error in the manufacturing and they are collaborating together to resolve this. As of this writing, I do not know if this has been corrected but as of last week it was not. Personally had Mediacom taken the proactive approach and not blame their customers for several months, perhaps this would have been resolved more timely.

On 9-5-14 I had my services transferred to a new home. My granddaughters were here for the install - 18 and 16 years old. I had to go to the VA Hospital. The contractor came in for the install - hooked up the internet, laid the cable inside the house for boxes. While I was driving home I called to check on the install and spoke with the contractor. He said the box was broken and I had to take it to the local office to get another one. He didn't have one on the truck. I told him the box was not broken. I had just used it a couple of days earlier then he left without hooking up the TV's to cable. My oldest son came to hook up the TV's for me and he looked at the box, and said that what had happened was there was a weak weld on the AC adapter and when it was shook it finished breaking loose. That's when I discovered that my services were disconnected.

We have had Mediacom Cable since March 2014 and had nothing but problems. On certain channels the sound cuts out and we have to turn the channel and come back to the one we want to watch to get the sound to come back, does this all the time. Then all of a sudden while we are watching a show it will go into Spanish mode then again we have to turn the channel and go back to the channel for it to be back into English. Does this a lot too, it doesn't happen on all channels just a few, but those few channels are the ones we watch the most so this gets VERY annoying! We are so upset by how many issues we have had since switching to Mediacom that as soon as our contract is up we are dumping them and going back to Dish Network where the only issue we had ever had in the 2 years we used them was losing reception for a brief moment when there was a storm passing by. Mediacom just sucks for Cable! I wish there was a rating less than 1 star!

I decided to switch cable providers to save money. The quality of signal was horrible. The install was messed up. They forgot to install a box so I could get some of the services I was paying. So another guy came out to install that box. Again quality sucked. Decided to cancel after a month. I had to return the equipment. Turns out the second box wasn't even on my account. I guess I could have kept it but that wouldn't have been honest. Not that this company is ever honest in its dealings with customers. Don't hear anymore from them. I get a collection letter 4 months later wanting over $200 about my delinquent Mediacom account. I called Mediacom directly. They tell me I had an outstanding installation fee and a second month. But they realize that the $195 also included a second installation fee and some other charges. So they waive that charge and its only $110. I decided to pay just to get rid of it. But I was never told I would have to pay for installation. And why I should have had to pay an entire second month is beyond me. But I wanted it done with. Glad I decided to walk away from this cable company.

We have had Mediacom since 1997, we have NEVER had good service. When I call, they tell ME what is wrong. At first 17 years ago I believed them, sometimes it was 2-3x a month I had to call. 1st it was the cable, then the phone, then the internet. I called Corporate - can't do that anymore. I even had 4 Corporate men and techs out here and tell me they have no idea what the problem is. Then a rep on the phone says "I see you have a bad signal." Ha ha what a joke I have had a bad signal for 17 yrs, it is the only service out here or else I would cancel now. I have Tevo every night, at the same time it kicks me off what I am watching. I can't get certain links on the Internet. It is the worse I have ever had. I have no idea where to go or what to do. They keep coming out telling me they have no idea. Please help, tell me what I can do.

I have been a customer since April 2014. I signed up for the ultra service, 100 mg. Not only do I NOT get the speed I signed up for, but the wireless signal goes down EVERYDAY, sometimes numerous times a day. Half the time I can't put in a trouble ticket because there is an outage in the area. I have to wait until the outage is cleared before I can call back. Their facilities must be in exceedingly bad shape if there is an outage virtually every day.

Don't understand Franchise fee $4.21 - Why? This month added a Regional Sports Network surcharge of $2.64 and a local broadcast Network surcharge of $2.12. This adds $8.97 to my bill. They add Taxes three times - why three times? Called them about the Sports surcharge and the broadcast surcharge and find out it has nothing to do with sports! They told me it was to negotiate for different channels. All this should be included in my basic and expanded plan. I feel like I'm paying for their cheap internet plan for everyone else. I feel stuck and would like to get out, but Mediacom is the only available cable.

My parents recently moved to Delaware, on November 24th it will be 1 month exactly. They signed up for what we all figured was another cable company like we have here in PA (Comcast or Verizon). This past Monday they had a storm and the cable went out. Ok, this can happen, it was windy. They called many times in the past two days and seem to get different responses depending on who they talk to at Mediacom. First they were told there were outages, the following day there weren't any outages. Today is November 18 and apparently they will not be able to get anyone to the house to look at the cable until December 2? Two weeks to get someone out to the home of two retirees so they have some connection to the outside world at this time of the year. I think it's unacceptable business and I will be looking into other providers and getting them out of their contract.

New Neighbors warned me of Mediacom practices and poor customer service. I left my car running at the front door and took half day off to receive the crew from 8:00-10:00am. I got in shock when I opened the door and they left me a note stating that we missed them. My wife is a stay-home mom, we have 3 kids, and I stayed today at home after 8 days of waiting for their "available" installation date. TODAY!

A while ago I called to cancel my service due to my husband being in the military and we were transferring. The day of nobody came to shut off, so my husband went in to the local office to return equipment and make sure we are cancelled. Received an email today saying I owe money so I called to see what was up with that. The man I spoke to was so rude!!!! I am so glad I never again have to deal with Mediacom. Not only does the service suck... but so does customer service. I'm freaking pregnant. Like my emotional stress isn't bad enough!!! Such a jerk!

I was a Mediacom Cable customer with internet, cable TV and phone for over 1 years until I cancelled 2 months ago. During this time whenever trying to get Mediacom to fix problems they were difficult to contact and usually resulted in comments that it must be your equipment. After many tries they will say that they will be sending someone to fix problems but no one will ever show up. Tech who finally showed up said not sure why you are with Mediacom, they have the worst services and very old hardware and everyone is having problems with them.

Our Son had been living in our house for the past 3 to 4 years while we were living in another city. He was using Mediacom. Recently we decided to move back to Columbus and he had the service disconnected. When we moved back into the house I contacted Mediacom and went over the pricing with him and in the process I informed them that there was a little black box over here already plugged into the cable and I'm not sure but it could be a modem. They informed me that I would need a modem etc and the total charges included with the modem rental fee. So the tech came out with a modem in a box and I told him that he doesn't have to switch out the modem if the one plugged in works because it really didn't make any difference to us as long as it works. The technician did his checks and said he had to switch turn off the wifi because I was not paying for wifi. I was fine with that since I had all my Routers etc. After the technician left I noted that that every few hour the download speed would go down to about 12 mb. This eventually prompted me to call tech support. After their usual song and dance the tech asked for the MAC # and reset the modem and stated that we should call back if the problem reoccurs.

This customer service manager is very rude and disrespectful. He doesn't care about his job and from his tone and actions he doesn't care about you either. I hate when I speak with mean bullies like this guy that's mad at the world and take it out on you. Mediacom will lose a lot of customers because of people like him.

I was a Mediacom Cable customer with internet, cable TV and phone for over 3 years until I cancelled today. During this time whenever trying to get Mediacom to fix problems they were difficult to contact and usually resulted in comments that it must be your equipment. When they did provide a tech they were seldom on time and many times missed the original appointment altogether. I can't even recall all the excuses I got, everything from bad connectors inside to bad connectors down the street to your amplifier can't handle the HD signal properly.

We have been with Mediacom for about 10 years, not because we want to but because we have to. So within those 10 years we've found that they are a far cry from the best of the worst. All around Mediacom does 'try' to work with their customers but their conduct of their systems and maintenance could be far better than they are. The first aspect of the service I would criticize is that the reliability of both their phone service and their internet. We had the phone service prior to switching to cell phones, and of course it was a nightmare. Every time the internet went down so did the phones. So there was no way to call them about an outage (hence why we went out and bought cell phones) or for emergency services. So the phone service is a total waste of money (unless you need it for a dedicated fax line). I can tell when our internet is going to go down. Either a storm rolls in or it's getting close to the due date of payment. This is a deceptive practice in my mind. It'll either get slower or go out reminding you to 'pay your bill' without any other form of notice. They also switched how they billed with hardly any notice (I wouldn't say two weeks is good notice). They are one of the reasons our family wants to move out of this area. Way to go, Mediacom!

I received my statement last month to find a sports franchise fee added to my bill. I HATE sports and didn't want them to begin with but as they do not offer a package without them above the basic broadcast package I was stuck paying for them. I blocked them all out and NEVER watch them. Now not only do I have to pay for channels I never wanted to begin with they want to charge even more. I called to have it removed to be told "we have to charge you this fee." I informed that I would not be paying it, to deduct it or I would deduct it each month. They said it would still be billed and eventually add up to a late fee.... REALLY, I told them I would not be paying that either and they would lose a paying customer over a surcharge and they don't even care.

I have been with Mediacom for a year. Since the first day we have had issue after issue. Our internet goes off 14-20 times a day. It has now been off for a full day and part of yesterday. We have called multiple times. They have rewired our house from the modem all the way out to the street. Everything is new and it has not solved the intermittent service at all. We have had 13 techs in 11 months. And have another scheduled tomorrow. They usually miss the first appointment and have to reschedule. The techs usually tell us it's not an "onsite" issue but the whole area of Springfield Mo needs to be reworked. At one point we had an appointment which I took off work for. They didn't call nor did they show up. I called and was told my "wife" called and canceled my appointment. I am not married. I do not have a person of any kind authorized on my account. I know I am the only person on it and they make me go through all of the security steps just to access my own account so my non existent "wife" canceling is not an option.

We received our bill 3 days ago only to discover Mediacom had added a new $15.00 charge listed under "High Speed Basic" and increased our Prime HSI internet fee by $10.00. When my husband talked to Mediacom he was told that the $15.00 listed under "High Speed Basic" was because we did not have their cable television service (basically a $15.00 penalty for not having their cable for television). When we signed up with Mediacom two years ago we also signed up for the cable television service. The service technician who installed our equipment installed defective and beaten up equipment which never worked. Consequently we cancelled the cable television and stayed with the internet only. Our bill was increased a total of $25.00, more than 50% increase in bill without any explanation on the bill.

I have been a customer with Mediacom in my area for two years. We had the same monthly rate for two years - $55. Then today, all of a sudden without notice our bill was increased by $20. I go online to do a live chat with someone and they were no help. Last year we had called to have my name put on the account so that I could handle matters like this when my boyfriend was not home. The lady on the live chat told me that there was no authorized users under the account and that I needed to know my boyfriend's SSN or his license number to be able to figure anything out. It is quite ridiculous that a company cannot do what they said they would do to help their customers out. We have had multiple other problems such as our internet going in and out frequently and internet being quite slow. In all, I am quite fed up with Mediacom and am planning on switching internet/tv providers.

Every 20 minutes or so, my internet turns off for about 5 minutes. This is happening to all of my friends too, at the exact same time.

I have yet to get a tech out to fix the situation and the billing is way too high off charge and no service. That is Mediacom. I will be dumping Mediacom like a hot potato as soon as possible. All Mediacom is is a headache. When I change I will never do business with Mediacom again. It is a ripoff.

Absolutely terrible service. I lose internet connection daily, sometimes several times in an hour. It took me 3 minutes and a subsequent restart of my computer to even connect to the internet to write this review. It sometimes takes multiple tries to connect to the internet. For a product that cost $85 a month and more recently $110 a month, you'd think the service would actually be reliable. Very unhappy customer. Switching companies and will never look back.

My name is Aaron ** and this is my first complaint about an actual company. I will try write my review as thoroughly and with as much accuracy as my memory serves me. We've had Mediacom since late September, 2013 at a difference residence as ours now, we recently moved and got Mediacom again as early as February 2014. The problems started around Thanksgiving 2013. Now, I know why that seems weird, to continue having Mediacom if I think their service is unreliable and overpriced, but where we live we have no choice. We can't get AT&T due to our credit, and DSL is even more expensive than Mediacom (out of our current budget).

I have been with Mediacom for a little over 2 years now, all in all it has been a pretty good experience. We were leasing our building at the site that we had Mediacom. We have now bought a building and moved and Mediacom is not servicing the area we have moved to. I am being told, because they don't service my area, that I need to pay the balance of my contract with them. Again, let me state, I would have stayed with Mediacom if they were in the new area. I am just having a hard time wrapping my hands around having to pay out the contract when they can't even give me the option to fulfill my contract, as they don't service my area. I was told, "I'm Sorry you don't agree with our legal terms of the contract, but you can seek legal counsel if you feel necessary." So much for back-end support. Stay as far away from Mediacom as you possibly can.

I have had Mediacom cable, internet and phone for 5 months. Internet and phone are fine. TV service however is awful. I have not had a good picture since the day I had it installed. They constantly make promises they don't keep. It takes at least 10 days to have someone come and look at the problem. They should get with Cox cable and get some education on customer service. Tomorrow I am dropping the service and going with someone else.

Cable, phone and internet has been down off and on for 2 months. Poor customer service. Technicians have been out twice and still no resolve. Now, yet again, we have to wait 10 days for another technician to come out. At this point, customer satisfaction is non-existing.

My wife and I have had service for three months now and have had to call 3 times to fix issues. The DVR doesn't record when it is set up to. Channels don't always work and can't use on demand. Any time you call with an issue their solution is to unplug your items and let them sit for 30 seconds to reset. I don't pay for cable television to come home from work to spend my first 30 minutes at home going around and unplugging our boxes to get our service to work. I am going to drop them even if it costs extra money and will pay more for a service provider that works. Very dissatisfied and are ripping people off. They need to figure out how to better serve customers. It starts at the top. Rocco Commisso doesn't runs a scumbag company. I am in the Cedar Rapids area.

This past winter, I requested two changes in my Mediacom service. I wanted to upgrade my internet speed and I wanted them to drop several channels from my lineup to lower my cable bill. The higher internet speed would require a new cable modem which I rent from Mediacom and dropping the unwanted channels would require them to climb the pole in my backyard. I made the appointment and they said that I needed to be home between 8 AM and noon on the appointed day to receive my new modem and allow them to install the filter to block the unwanted channels. I took the morning off work and waited for them and they of course did not show up. I called to complain and Mediacom told me that the installer had came to my house and had climbed the pole to remove the channels but didn't bother to knock on the door.

Phone service has been out for three days now (it is Friday) and it will be Tues before Mediacom will be here to repair. Both my wife and I are 85 and have been customers since 1973. We both have health issues. I have had two hips replaced and on blood thinners and heart medication. My wife has dementia and is visually impaired. My daughter has been on the phone for 3 1/2 hrs the last two days to plead to try to get the phone repaired earlier to no avail. It is unacceptable to be without a phone for 6 days. Our cable only has three stations and not sure if this is related to the phone or not. There has been no severe weather or other outages. Why it is taking six days to get a repairman out is not being explained. WE are terribly disappointed since we have been loyal customers since 1973.

I bought a newly constructed townhome, and called Mediacom to set up an appointment to get cable and internet installed. I set up the appointment a month ahead of time. First my tech was late. My appointment time was supposed to be between 8-10, he didn't show until 10:10. Then when he gets there, he realizes that the cable has yet to be run to the building so he can't set anything up for me. Now all I am told is that my house is not yet serviceable. They didn't realize this when I set up the appointment a month ago. When I call customer service they have no idea when the cable will be run, and they offer no discount for their mistakes. Now I am left without internet which I need for work.

I was with Mediacom for over 10 years. The monthly bill reached $180.00 per month. I contacted them saying I will need to switch companies if this cost does not go down. They could not do that so I decided to switch companies. I contacted Mediacom to cancel my services. The new company told me I could keep my old phone number through them so I said ok. Mediacom continued to charge me monthly for this phone. Even after contacting Mediacom several times saying I cancelled your services they continued charges. Now they have a collection company threatening my credit history. What do I do?

On Sept. 4th I returned my modem to the Mediacom office, I physically handed the modem to the lady at the desk and requested my phone and internet be disconnected that day. She asked, "Is there anything about the phone number such as saving it, etc.?" I replied no! She said, "Ok." I asked again, "Now you have canceled the phone and internet, correct?" She replied she had. She handed me a receipt and I left.

Mediacom is one of the only internet service providers in my area, so I mistakenly signed a 2 year contract with them. Customer service is awful. Most of the time (about monthly) when all three of my services are out and I call, I can't even speak to a rep because I get a message that says there is an outage and they are working on it. The system then dumps your call. No ETA. If you need a service tech you can plan on waiting a week with no service. When the folks do show up, usually not within their quoted window, they are ill prepared, unapologetic and somewhat rude. I had a tech at install tell me I have too many bedrooms and they weren't hooking up the cable in all of them, so I could either do it myself or pay for them to come back. Getting them to credit for outage time is nearly impossible, you have to call back multiple times and then they only credit for full days without service.

Moved to new city and thought to give mediacom a chance. Worst decision ever! Was on the phone with cust serv more than able to use internet or watch tv. Sat on phone for over 3 hours in a span of 2 days, they offered me $20 for my time? Less than minimum wage. Would NOT recommend them to even my worst enemy. Switched to DirecTV and century link, never been happier. Don't know if it is because of them or not having mediacom.

I have had the purpose to call the Customer Service Dept at MediaCom over the past few months. It begins with talking to the automated robot who looks up your records, your address and all that kind of stuff. Then the robot tries to problem solve the issue but usually fails because it really takes talking to a human. You finally get a human on the phone and they ask for all kinds of personal account information. I think it is ridiculous since that was pulled up by the robot. My big issue is that if I am calling about a service related issue then all I need to report is my address and a description of the problem. I draw the line when I am asked to supply my driver's license number. I am all about account security and would not have a problem with that request if I were calling about changing my service or inquiring about a billing statement. I will not give my driver's license and I think MediaCom needs to modify their policy and procedures to reflect this invasion of information.

I've been going back and forth with Mediacom about my internet. I've been through two modems and they still don't know what the issue is. Now, I tried to get them to come out again and it's 11 days until the next appointment. What a bunch of garbage. Their support people are a joke. Please don't give me the stock "I'm sorry" answers. Just fix the problem that you're having. But, they don't care, you can tell from their people's voices. I don't care that you're busy, we're all busy. Hire more people or bring people in from other area that your company isn't quite as incompetent, if that area exists. I'm finally at the end, I'm looking for another service. What a joke they are.

I cancelled a "no risk" sales order on a Monday after Mediacom failed to respond to repeated emails and phone calls requesting written confirmation of the sales order plan terms & conditions (They insist you "trust them" that there is no contract - hah!). The order was cancelled on a Monday prior to a Saturday install. Mediacom still shipped me equipment - arriving on Friday (2 day UPS - so shipped after I cancelled the order). I emailed them on their error and told them to pick up the equipment and they failed to respond again. They began calling twice a day leaving automated messages to return their equipment (which I never signed for and on a cancelled, no risk sales order that I also never signed for). I spoke with them today and was told I had to return in the store, repackage into smaller boxes and ship back or wait a month for their people to pick up. They threatened to bill me for this equipment.

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 MB service. I was told I did not need to upgrade Mediacom modem to take advantage of the increased speed. My first appointment was to have an extra cable TV box installed. When the service guy showed up for the first appointment he asked me why he was at my house. He said he had no paperwork. He did put in the cable box and told me about an hour after he left I would see the increase internet speed. Even after checking my speed a few days later I noticed no change in speed. I did some research online and found the Mediacom modem I had did not support 50 MB speed.

One week is not acceptable for service. One quarter month is lousy, they just don't care. All I get is rhetorical "I am sorry" and they don't even mean it. Lack of techs to service their accounts. We deserve better than excuses.

In the last 3 days I have spent over 12 hours dealing with the people at Mediacom. The experience was the absolute worst I have ever had in my life. First the TEVIO wouldn't work, then the internet and now the DVR. I spent 9 hours in one day talking to the customer service dept with no help at all. They are the most incompetent people. We are back on the phone with them now because the DVR isn't working and all they have done is make the problem worse. Now our DVR in the bedroom won't even come on. Why am I not surprised? If we had any other choice for TV and internet we would NOT use Mediacom at all. I will never suggest anyone use them for anything. If I could give them zero stars I would have.

My pc was working just fine, but since last eve (8/24/14) I haven't been able to log onto my email no matter what I tried. I just finished 'chatting' with a rep for over an hour who had me try everything she could think of, only to find that her 'colleagues' had been experiencing similar issues and that they would keep me 'posted'. Not only is Mediacom expensive but the service is truly subpar. I bundle my net, phone and tv and now for some 3 years my phone cuts in and out when talking with someone - for a length of time, the other person just hears nothing at the other end and miraculously, they reappear. This can happen many times over the course of a conversation.

I was a Mediacom Cable customer for years because I didn't have any other options. We had repairmen out to our home several times changing out the cable box. When we sold our home, they said we "owed" them a cable box that we no longer had. I even went to their office in person and explained that one of the repairmen took it with them on a call, but to no avail. Not only did they post a negative claim that lowered my credit score, but the original $300 box is now worth $450!! Buyer beware!!! I would never, ever use them again.

(2009) I took a job in a small city and knew it would be temporary, but wanted internet so I had to go with Mediacom. When the tech arrived I informed him I only wanted service month to month and would pay the difference due to the temporary status of my job. He agreed and set up my service. I paid the higher bill for the three months I was there, and called to cancel service when I was moving to another state. Two years later I set up service again with Mediacom in another town and paid all owed back charges. I was told by the billing department I had a zero account and no other charges pending. After having service for a year, I paid my final bill and transferred my service to my ex's daughter and again made sure my account had a zero balance.

I called needing help with managing our bill. Angie set me up and it has been great feeling we had resolved the problem together (there a compliment) and further she directed me to HBO GO but I am disappointed that although The Tudors are advertised being on this HBO GO, I fear I can't find the series!! There a compliment and a gripe. Thank you Angie, can you tell your HBO GO people what's the deal with The Tudors being no go on the HBO GO! We have been customers since 1990 and hope to remain so despite DirecTV and Dish! I have no interest in their services that require a satellite dish destroying the integrity of our house's curb appeal!

I have had constant problems with my cable & DVR service. Picture freezing up and pixels freezing, slowing picture and audio cutting out. For over 9 months I was told by their technicians that they had NO cable boxes available to change with my BAD one that didn't even have an hdmi connection. I've been lied to by their "independent - contractor" technicians that they, "Mediacom", takes no responsibility for because they aren't employed directly by Mediacom. Constant, Constant, Constant problems. Need I say more?

My family and I have had Mediacom for about a year now, and I wish I didn't have to say that. I am a dedicated streamer on Twitch.tv. I stream video games and I get paid for doing it. As you can assume... good, fast internet is a priority for me to get my stream out to my viewers. Too bad priorities are cut short with Mediacom. It seems like every night around 12-1 a.m. my internet drops, my WiFi goes out and my hardline displays "no internet access". As you could guess, when I'm in the middle of streaming a game with 15k viewers and my internet just stops working, it's pretty irritating.

After having had Mediacom's full package for 2 years (contract) phone, internet and TV, the rate almost doubled, so we decided to try to get a better rate, still pretty high, and we opted to drop Mediacom for another provider with sat. TV and DSL for less than half what Mediacom offered. The crux of the matter is what they did after we cancelled service. I went to return and pay off the final bill. They tried to hit me with an extra couple hundred for equipment that had never been installed on my TV sets, which was 2 digital to analog converters where both my televisions were newer LCD and a plasma. I never had a need for such devices, yet these were left in my home at the time of the install and got put away on a shelf and forgotten until I had to go turn my house upside down searching for them.

Hello everyone, this is the worst service in the world. You get a schedule for installation or something else in your house and the technician fails to come. You don’t get a call or nothing from them and when you try to contact them on phone, you get told they experiencing a high call volume. When you try their chat service, the representative tells you to call even after you explain about the high call volume message you get. This is absolutely unbelievable.

I called to have cable, phone and internet hooked up for my father who is very old. I was in town a week and was told the service could not be done that fast. I told them to cancel the order then as I had to be here to help my father. The man told me he found an opening and it could be done the very next day July 10th from 3 to 5 pm. We were excited and went on with the order. So here it is... 3 pm calling Mediacom who has just informed me they do not have our order scheduled until July 21st!!! Really? Either the right hand does not know what the left hand is doing or I've been lied to so they could make a sale.

After lightning hit the cable line and took out all the boxes and 1 TV, techs came out 3 times. This would have only been once but they won't call 15 minutes like they say they will and I wasn't home, only the babysitter. I was told they would offer a voucher or similar to replace the 50" plasma if deemed if came from their equipment. The techs mentioned how sloppy the install was and how the ground wire was even attached probably causing the damage. After 2 weeks of nothing I decided to call and follow up. They were rude, blamed ME for unhooking the ground wire that was pushed up out of the way, and then hung up on me. Thankfully I'm still in my 90 day window to cancel, although I'm sure they will still try to bill me for the service that hasn't even been working the whole time. NEVER again. They were voted WORST telecom provider in 2012 for a reason!

I've been in sales for 30 years prior to joining Mediacom Business as an AE. This "company" is totally screwed up. At every level. In every department. They lie to get people hired and then lie about their products to get businesses to sign contracts. Then when their phone and internet service doesn't work they could care less about fixing the problems. They do new installs at businesses and leave them with no phone or internet service. This happens all the time. Then they say it's not their problem. I can go on and on. TERRIBLE company; the absolute worst of the worst!

My original problem was my internet connection was intermittent. So after 10 calls to customer service, a field visit by a tech, replacement of a router, my connection is no better, still readiac. Plus with the 10 calls to customer service, my connection was lost twice after their "Fix". Per Mediacom, the tech visit did not increase the input signal. So I do not believe their promise that service is number one. I certainly have no good word about Mediacom service. We soon will be moving and bidding farewell to Mediacom, FOREVER!

I have had nothing but trouble with this cable/internet provider. Their customer service reps are terrible & they do not want to resolve any issues or complaints. They have sent a technician out here at least 4 times that I remember & they have yet to fix the original issue. Each time they send someone out, another issue arises!!!

Today I spent over one hour and 35 minutes trying to get a trouble ticket for someone to come to my home. They told me it would take at least 10 days. Really. This means I have no service for at least 10 days. I asked for a supervisor to try and speed up the process and she said she would check and for me to hold on. After nobody coming back to the phone after waiting 20 minutes I hung up and called back again and asked for her. She again never got back on the phone so I finally got another supervisor. The time I spent on this phone I would have drove to my summer home which is two hours away. This is unacceptable. I still have to wait forever for a service person to have the wifi fixed. This company really needs to step up and do something about their service.

I don't think this company should advertise streaming videos, playing online, and downloading at the same time with no buffering. It's already difficult enough we have a limit. We are paying customers. We deserve better service, not being taken advantage of. I don't know how many times I've had to reset my modem to get my page to load. I disable and enable my Wi-Fi to see if that help, sometimes. It is so frustrating, not even being able to load a page. Watching Netflix and not being able to rewind without buffering. Lagging off from playing online. I am tired of having any internet difficulties everyday!

I just got an xbox and I have lagged offline and out of games and parties more than 30 times in 2 minutes. We had somebody to come over and fix our Wi-Fi and put splitters on the modem but he did nothing and just made it worse. I lag out so many times and my friends say that I have the worst Internet and I would have better Wi-Fi at McDonalds than my house. I called them the next day telling them that my Internet kept lagging me out on Xbox and they said that it was the weather but all my friends on Xbox live in the same state and the same weather happen but they weren't lagging out every 3 seconds. DO NOT BUY MEDIACOM IF YOU WANT TO PLAY ON A CONSOLE OR COMPUTER. Otherwise for your mobile devices, it isn't the worse.

A couple days after installation, the tech called and informed me that my money had been stolen from his clipboard. He assured me that it would be paid and told me not to worry. Nearly a week later the services were disconnected. I talked with Mediacom and they told me the tech was fired the day BEFORE he come to my home. Then they told me it was in their system that it had never even been installed. Once again, I was told it would be taken care of. Here we are two months later and they are telling me that I have to pay another 170 dollars BC I have misplaced my receipt. Yet, I get the crappy end of the deal BC their company hired a untrustworthy person to enter the homes of their customers. I do not recommend Mediacom at all. They have screwed me out of $340.

Upon canceling our account way before the due date plus had our equipment sent in, was told they got it before due date. Was told we owed nothing on our account. Then lo and behold, we get a bill for $211.00. Called billing. Was told to disregard that bill that there was a mix up in billing time and now we get another bill today for $54.00. Called and told them we was told twice before that we owed nothing and why was we getting billed again. Well after sitting waiting for billing to get it thru, was finally told again that bill was reduced and adjusted to 0 balance. So will see now if we get another bill. My brother-in-law went thru same thing with them.

Had a bundle package, cannot get phone service when system is shut down. Losing profit because of it, canceled and still have to pay for something that does not work. Got hollered at by one of the customer support guy. DO NOT RECOMMEND!!! Mediacom...

We have 2 modern TVs that need programming because of their new digital conversation. Despite many searches online, there are NO instructions. To add complete insult to it, when you call, no one at the call center IN THE PHILIPPINES cares! After 4 hours on the phones to various "customer service" people, I was finally told that they know nothing and cannot even schedule a service visit for a particular time bc that is a different department. It is shameful these jobs are taken from competent people in the US to be given to rude, unhelpful individuals whose main job is to run you around with no answer until you give up.

We had a service technician come out to our home to install 3 TiVo units yesterday, but before he made it through the doorway, he stated "it smells like Asian in here". This comment was a shock, but dismissed at the time. Then while installing the first unit in our living room, he again made the comment "it smells like Asian in here." While it was a shock the first time he said it, the second time was extremely offensive. However, the most shocking part of this whole experience was when the technician was installing a unit in our Master bedroom. He made the remark "I just keep smelling Asian stuff in here, it smells like bad Asian food in here". Then proceeded to ask "Is your wife Asian?" At that point, he was informed "my wife is a Pacific Islander in nationality." He still continued on with his unwanted racial remarks and stated "Did you meet her in the army?" From that point, he was asking too many personal questions and just wanted him to do his job and get out of my house.

I called customer service on 4-24 to see if I could get a tech and after 20 minutes of checking channels and hrs reset, which I had done prior to calling. I was put on hold for another 5 minutes and was told it would be 4 days before they could get a tech. I stated that this was unacceptable and would like to speak to a supervisor. After being on hold again, I was told no supervisors were available. I was advised I would get a credit for the time I had no service. On 4-28 the tech shows up and cleans connections outside and my signal comes back. The tech came to the door and I advised that the signal was back on and he left.

Mediacom charges so much and their service is the worst. Every time there is a rain or strong wind, it goes off and it takes a week for a repair man to fix the problem. Wake up people, we need a competition. Otherwise Mediacom will continue to exploit us. They do not fix the problem to really solve the problem. They just do it to shut your mouth for few days. Very dishonest company.

For months now there has been a loss of sound on a couple of the broadcast stations. The sound goes out periodically for about a minute sporadically and then comes back on. I tried to communicate this problem to Mediacom and their answer was---nothing. They totally ignored me and the problem persists. Mediacom has been listed as the worst cable company nationwide. It seems as though they could not care less. I'm in a county that only permits Mediacom to exist. I shall work to get that changed.

The programming sucks. I am tired of seeing the same damn movies over and over. There are so many movies out there, why do you have to play the same movies over and over. I am on the verge of canceling my subscription. What is your excuse?????

We recently moved into an apartment and basic cable was included in our rent for an extra $40 under an agreement with Mediacom. We called to get a DVR delivered and the Mediacom technician failed to deliver or call on ALL 3 dates! This is unacceptable! Mediacom does NOT care about their customers!

First off, a year ago we bundled with Mediacom to save approx. $100 a month. We bought our own phone and internet modem and set up auto pay. Both were supposed to save us money only to find out later that auto pay does not save anything (lies). They overcharged us for a year. Every time I called about the bill, they told me it was right. I told them I wanted to hear my verbal contract and to speak with a supervisor. They told me they would transfer me and every time the line would disconnect. I spent at least 12 hrs or more on the phone with them over the last 12 months. They told me the supervisor would call me back, but no call back.

I got Mediacom phone and internet installed in Nov/Dec 2013 because they advertised a good deal ($29.95 for each) without contract. I was hesitant to get their service because I had their cable about 5 years ago that was about $100/mo - for basic cable... Anyway I was having trouble with the DSL line that I had from my old phone company (no internet signal for over a month) so I thought I could save money with Mediacom and get more reliable service than what I had. First, they were late installing my service. The third party installer (with plumber's crack) showed me how fast my connection was after the install. I was pleased. As soon as he left I tested the speed and didn't get half of the 15 Mbps that I was promised.

When trying to connect to my work server, which requires the use of a soft phone, I am unable to maintain a ping. One test will be 30 or 40, the next test will be 1100-1500, my download and upload speeds change as well. The first customer service rep I spoke with, hung up on me during the call. The second one couldn't tell me if bypassing my router would solve the issue since it wasn't a Mediacom router. However she did say I should contact my employer's IT department because it was probably an issue with their server. The third tech verified my lines were in working order and stated he would gladly send a tech to check the performance of my modem. However, if my modem is working correctly I will be charged for a service call and will still have no resolution.

Well I have had Mediacom for about 8 years now. I told them that I was having lag problems with my PC so I up the speed which upped my bill. Then when I done a speed test, I was not getting the speed I was paying for so the tech came out and say my PC was too old, need a new one to get the right speed so went and got a new PC. Still having lag problems now this has been going on for like 6 years. So the other day, they send a tech out. He gives me a new modem and tell me there is a dope in the line somewhere out at the road so they send the cable maintenance guy to the road, could not find what was wrong. So he come back and tell that they looked at it and did not find the problem and act like they did not want to fix it. So still have lag so I am think of going with some different. Since I live in a small town, they are the only cable company here. THIS IS THE POORLY RAN COMPANY EVER AND THEY DO NOT FIX ANYTHING WHEN IT GOES WRONG.

Mediacom likes to scam you into using them...you start with paying 29 USD a month then when your year is up they jack you up to over 100 usd just for cable TV, no movie channels not bells and whistle's and that's not the end of it. You get rude and slow sometimes late service calls and when I say late, I mean no show at all, also about every 8 months their modem for internet goes out on me and laggy internet service. Also, you're a person that don't have much money to waste on Mediacom.

MediaCom employs some really nice people, but unfortunately they are not in a position of fixing problems. Been having problems for over 2 months with TV picture pixelating and slow internet. Have contacted MediaCom by chat, they go thru the regular (no outages in area reported, unplug, send out stronger signal, etc.) then say we can send out a tech. Tech shows up, walks in and says, "Yip, you are experiencing what others in your area are experiencing, the problem is the feed coming into your subdivision." Internet is $212/mo and can't watch TV and can't get decent internet service. WHAT A DEAL.

I quit Mediacom telephone service today. My residential Mediacom phone line charge jumped from $14.95 to $49.95. Hey Mediacom, have you seen what the cellphone monthly charges are doing? They are going down. Try it. As a 20 year customer of Mediacom this is an awful way to develop or reward customer loyalty. At Ring Central for $34.99 at my office I get a phone line and 800 fax line, voice messaging and transparent billing.

I don't understand how this company hasn't been shut down. If I go to a store, order a coke and pay for it, only to take my first sip and realize that I have been sold a coke bottle filled with rusty brown water, and that thousands of people have reported the same thing, I have to believe that the store selling rusty brown water advertised and labeled as coke would be at least investigated, if not shut down. Dramatic as this analogy might sound, the principle at issue is the same. If I purchase a service from this company in good faith (Internet access), am locked into a contract with this company, thereby bound to pay them money for this service every month, but do not have access to the Internet half of the time I try to get on my computer, it would seem that Mediacom is engaged in business practices that are, at the very least, questionable and worthy of an investigation.

I have been with Mediacom for over 8 years! I have cable and internet with them and what do they do?? Raise my rates! So I Try to go through the retention department to get my rates lowered back to their original rates and Mediacom did lower my rates back to the rates I had previously but two days later, they take away some of my digital channels! I call Mediacom to try and fix the problem and the representative tells me I now have to pay extra for those channels I previously owned!!! They were not even big named channels like HBO or Showtime!! Wow can someone say take advantage of your customers!! I will definitely not recommend Mediacom to anyone I know and as a matter of fact I will rate it negatively on every site they have ratings because they take and scam you out of money and then also their services are consistently going out or something is wrong with them!! SMH.

Called in about a technical difficulty with cable TV. There was a strong language barrier with the representative I was speaking with, asked if there was another representative I could speak with. Was transferred to a supervisor (call was dropped by my phone no fault of theirs). I called back in. While waiting I received a phone call and voicemail. When listening to the voicemail the supervisor had returned the dropped call stating that I was a "racist **". That is no way to treat a customer that is just having difficulty with a language barrier!

Left the house on a Saturday afternoon for lunch and came back and both TVs had no signal... Called the customer service number all afternoon only to receive a busy signal each time. Finally after 4:30pm the customer service phone started to ring only to be hung up on after 5 rings. The MediaComm website does not indicate an outage and no one will answer the phone. Suppose I'll have to wait all weekend to see if the cable signal will come back on. The problem is external to my apartment, but no way to know what's going on or to even report the problem. Suppose next week If I can get through, I'll have to answer a whole list of questions and take time off work and wait for a technician only to be told that the problem is external.

It has been 10 days with download speeds of .01. It took 4 days for a tech to come out who then determined it was outside and someone would be there the next day, which was the first lie. Every day I have called wondering when they will be coming. I have been told 24 to 48 and sometimes 72 hours. Then they "escalated" the case which meant it was more of a priority I guess. That was done on Friday and STILL no one. The supervisor on Friday told me they work on weekends, however yesterday (Sunday) another supervisor told me the techs don't work on weekends. I have been given the runaround with stories changing. All I have asked is what is the delay in them not getting here and no one can answer. They have checked with the dispatch who apparently can't communicate with the techs they dispatch (literally I was told that) because they can't give an answer on why no one is coming or when it will be fixed. Unbelievably frustrating when you know you're being **. Customer service has their script to read with the appropriate answers, it's obvious... Whenever there is another option for high speed internet, and perhaps there is and I need to explore that more, I guarantee I will be changing.

Had an appointment for installation between 10am and 12pm on a given day, I took time off work from my own business in which resulted in a loss of about $300 to $500. Mediacom never showed and never called. When I called them, they said they called and I didn't answer so they didn't come. However they never said that we had to sit by the phone to get our agreed upon, scheduled appointment. So I checked caller ID and our answering machine. No calls. Come to find out they called wrong number. I complained and asked to have a supervisor call me back. Never happened. I was offered a $20 credit on the account but told them that was unacceptable. This still is unresolved. Contemplating Small Claims Court.

I called Mediacom to report my cable is inoperable, only to be told there is no outage. I explained to the person none of my neighbors have service nor do I therefore there must be an outage. She failed to agree. We still have no cable but the technician should be here in one and a half days.

I have had Mediacom for many years until recently because of the following events. In November I noticed that my bill had increased by $40 to $142 a month (including internet). I don't have HBO, etc. but I do have a DVR and just the basic package. So I called in and asked why my rates had gone up so much without any notification. They said part of the contract allowed them to do that. The cancellation fee for Mediacom TV only = $240. Let's see $1800 = a year for Cable + Internet (The equivalent of 2 months rent or a very nice vacation) VS. $600 a year = Netflix + Hulu + Antenna + Internet ($1200 for a vacation or 1 month's rent plus).

In Nov. of 2013, I bundled w/ DirecTV for internet service w/ Mediacom. I had to use my debit card for a one time payment for installation & 1st mo. of service. On Dec. 17 Mediacom ran another payment through which at the time I didn't have enough money in my account so I incurred NSF fees. After numerous phone calls to Mediacom, they acknowledged it was their mistake & to have my credit union fax the information about the fees. They faxed the paperwork. Today, I called Mediacom about the situation. They told me it was DirecTV fault. I called DirecTV & was told they could not have signed me up for auto pay because my bill comes directly to me w/ Mediacom & I would have to sign a paper w/ Mediacom to have auto pay. I've been w/ DirecTV for years & never had any problems. I had Mediacom for 2 mo. & all they have caused me is undue grief & money! I would like to get in a class action lawsuit if there is one. I've also heard from my friends who had Mediacom for 30+ yrs. & cannot leave them because they were told they have a contract. There was no contracts 30 yrs ago!! Mediacom are crooks, liars. If there was -stars for the review they would've gotten -100 stars!

I was connected to in Oct. 2013, I received a bill for much more than agreed upon. I was not given a breakdown of service charges for example 411 information calls at $2.50 ea. I was provided no information telling me of such charges prior to using 411. I have a cell phone with unlimited 411 calls free. Also I have a computer hooked to Mediacom with free white pages. I explained that I am not a total idiot to the customer service dept on phone. They told me I would not have to pay these charges. My agreed upon billing was/is to be $111.80. Today the bills keep coming in at $149.20. As they told me again today I am delinquent from last month, I told the woman I have never been late and am not. Then I asked her what state she was in. She replied she was in the Philippines. Way to go Mediacom, what a bunch of crap! Scam on a disabled old man on soc. security! Shame on you!

I would like to take a moment to say how disgraced and upset I am with the customer service. For a military family who is having a child in 2 months, it is very difficult to deal with a company that is trying to pull the rug out from under us with LITTLE to NO explanation. I never received my bill for the month of December and have never been late on a bill prior to that. I had previously attempted to set up the online EFT for my account and I never received a notice in the mail that there was a problem with it or an email regarding any issues that had come up.

I am writing this review to tell you how disappointed I am with Mediacom. I handle the affairs of my mother and when she had a stroke, I cancelled service. I was told to pay $19.78 to close the account which I did. 2 months later, I got a check from them for guess what $19.78 as a refund. The next day, I got a call from the collection agency to pay my bill of $19.78 + 20%. Okay, 3 bucks. I called into customer service and offered to pay and then cash my check but they wanted their 3 bucks collection fee. Can I speak to a supervisor. Nope. But they would transfer me to the collection agency. "Are you going to pay or what?"

What motivated me to create this review was a recent experience I had with Mediacom, my Internet service provider in the Iowa/Illinois area (Quad Cities). I experienced a lack of Internet access one morning, although my cable modem lights were all illuminated and all my devices were working fine. With each cable modem reboot, I could access the modem's internal web server to look at the configuration, but once it made a connection to Mediacom, it was completely unresponsive. I figured it was my modem 'going bad'. But upon contacting Mediacom to check for an outage, I discovered they had terminated my service for non-payment, even though I had made an EFT payment nearly a week prior! Seems the transaction had failed, possibly due to a typo (which could be my fault). Even though my billing due date was weeks away, Mediacom terminated my service instantly without giving me a call or an e-mail. I've never had a late or missed payment with them in years, and this is how they treat me.

I called in for a service call. I talked with a female who was not helpful, surly, and got me off the phone call telling me that my WEEK long TV cable problem was a new problem today only that that someone would take care of. Vague resolution and very rude customer service representative. I am sorry that I have to deal with Mediacom because of living in a retirement community.

We went on a vacation to visit grandchildren in August and we extended our visits as it had been 2 years since seeing any of them. When we returned on 10/18 and tried to make a phone call there was no dial tone! Then I noticed we had also lost TV and internet service. I had to use a cell phone to call Mediacom and find out why services were suspended as checking my bank's automatic monthly Aug, Sept and pending 10/21 were made. They told me that I was behind $14.17 on my billing because they had raised rates in August $7.07.

I called to see if my $49.95/mo. internet bill could be switched to the $9.95/mo. which they have as a special for CURRENT customers. I asked to speak with customer retention. She had some excuse about how that special was for current customers but I was not allowed to get it because I already had internet (note: I was not under any contract either). I asked if there were anything she could do because the internet plus the cable package I was getting was outrageous. She said, "No, when would you like to cancel with us?" How is that customer retention?? My intention was to get my bill a bit cheaper. Instead of giving me a cheaper rate, they lost my loyalty as an internet AND cable customer. Awesome job Mediacom.

They have sent a rep out over 12 times to repair our cable and the last time they decided to install a different cable from the pole. The company they used tore up my very manicured lawn. I called them to send out someone to fix it and they have blown me off. This company is truly bad, bad news. STAY AWAY if at all possible. We are stuck because we have too many trees to install a dish. This is one industry that actually does need to be overseen by a government agency...

I moved to Marceline in February of 2013. I contacted the local cable company Mediacom for service. I ordered cable and internet services through them. I went through many cable boxes and many tech visits. Each time they would bring me a new box. I would estimate that it took approx. 3 months to get working cable TV service. At which point I was never credited for the time I did not have service.

Ok, so I've gone through 6 Mediacom modems and average 2 service calls per month. For 2 years, have had 2 new drops run and your service is horrible. Went and purchased my own Motorola modem (200 bucks) and your service is still well below your advertised "service reliability" standards. And your tech just left at almost 11am.

We have had Mediacom for a number of years, our only choice and they SUCK. No contact numbers. When you call their 800 number a recording informs you that they are having a high volume of calls and you will have to call back later. We have had 3 in-person visits in the last 30 days with nothing resolved at all, picture/volume dropping in and out, and unable to get basic equipment swapped out.

Mediacom Cable in my area works intermittently at best. Missing channels, poor reception, or no signal at all. The service is horrible and they actually charge you in addition to the horrendously huge monthly service bill. I am calling them on a monthly basis at a minimum and they always say that it is now fixed and then it will not work the next week. If you are worried about satellite service being intermittent or poor quality during a storm, try Mediacom in Duluth first because everything is better than this. We are leaving Mediacom because they suck so bad. 9 chances is enough.

I entered into a 2 year contract with Mediacom in March 2012. I was quoted a price for unlimited internet service, the STARS TV package and unlimited nationwide phone service. About 2 weeks ago Mediacom announced they are going to start limiting internet service to 250 MB/months with additional fees of $10/month for packets of 50 MBs of service above this base. I have a contract price and now Mediacom is trying to change the terms and cost of service. In addition to poor reliability and terrible customer service, Mediacom has now proven that their word is WORTHLESS!

I contacted Mediacom in May 2013 for advertised service in TV and internet. The sales department said service was available in my area, but when the installer arrived, he reported that the cables out here were inadequate. They came out on 6/6 to run new lines and hook up internet, but had no HD box and did not have time to split the line (as promised by sales). I had to pay the June service fee, in cash, anyway, before they would even hook up internet. They finally came out 7/3 with the box, but it was the wrong one (so old it had no HDMI ports) and claimed there was no order to split the cable. I called sales and they put in an order for the correct box and re-ordered the cable split.

Week in and week out our cable service fails in one way or another. If you call you get a friendly or not so friendly person who can't really help you at all. They just go through an algorithm and then they are done. I am 50, and I would advise anyone living in Iowa to avoid Mediacom at all cost. They are not worth the activation! They are certainly not worth what they charge. THE WORST COMPANY I HAVE EVER DEALT WITH (and that includes credit card and insurance companies)!

Been trying to connect service with Mediacom for over a week now. Called the sales dept and was told that a technician would be at my house the following Tuesday. I received a call telling me that the technician would be at my house between the hours of 9-10am. He called once I missed the call and he never showed up, came to my door, left a note, nothing!! So I was forced to reschedule 2 days later. I told the lady on the phone to make sure that the next technician to call me at least twice. Or at least get out of the truck and come to my door to make contact. I mean what kind of company comes to hook up a service and calls only 1 time and doesn't even get out of the van to try and make contact! Feeling very frustrated at this point! I tell her to reschedule the appointment for 2 days later between 830-9 am so I wait.

I ordered an HD receiver. Twenty two phone conversations with Mediacom and five missed appointments and I still do not have the damn thing.

Not only is the quality of service substandard but the rates are high (and arbitrary depending on how much time you have to spend arguing with them), the response time for technical support is not fast and the technicians themselves are willing to say that their training is minimal and that they are working on and with the oldest equipment in the industry. Mediacom is a sub par service provider. The bigger question for me is how communities and its citizens find themselves locked into area-wide franchises which provide no opportunity for competition from other cable providers. Not only is the service bad, the system under which it operates is WRONG.

We had a fire in January and we returned to the house. We decided to go with Mediacom internet and WIFI. I really thought the days of dial up were over with. We constantly have frozen screens and at times it times out trying to go to another site. Luckily we are only paying $20.00 some dollars for a couple of years and in that time we are looking for something else. When Windstream took over Iowa Telecom their rates more than doubled so I hope in time to find something affordable and reliable. They have also been back and said the trouble was taken care of. HA HA!!

A couple years ago, I deleted my Mediacom services. In the past month, I decided to go with them again for phone and internet. Since putting my phone and internet in, I have experienced dropped calls, I cannot hear people on the phone, and my internet has been extremely slow where I cannot open websites. They came again today and said they have had a problem in our area that had something to do with a card, and they have been working on it for a week and a half. I cannot believe it takes over a week and a half to correct a problem. In the meantime, they have not notified their customers. I called them six times today and was dropped three times. They could not hear me. When I finally got through, and the other times, they indicated they were busy and to leave a message and they would call back.

I'm a long time customer. Almost two years ago, I negotiated a new two year deal. With that contract ending in 5 months, they have started raising my monthly rate first by $5 followed by another $8 this month. They say we have a verbal contract allowing them to make these increases and it will go up another $20/month before it's all over. I don't remember any of this. They just know from experience they can get away with this until the contract is up. Even if it's legal, it is certainly unethical.

I came home from work last week to no internet or cable service, so I called and informed MC of the outage. They told me it would be days before they could look at it. Meanwhile I find out that the very day I lost service, an MC outsourced tech was in the building disconnecting service to another apartment. You know where this is going, he disconnected mine also and then I find out today that they charged me a $32.00 service call on top of my losing some of my channels too. The tech who fixed the issue never said anything about a service call fee. This company is poor on their very best day. My only regret is they are the only monopoly in town. Imagine that, a monopoly with poor customer service!!

7-2 Installer to be here in the morning to set up cable phone and internet. They don't show till after 5.

I’m very dissatisfied with Mediacom. We have the VIP Package and when the phone rings, the internet goes down and the internet freezes up. Cable has stations that freeze up. Terrible.

I have been with Mediacom since it was AT&T. One of my favorite things to do is call in and be a complete **. THE WHOLE COMPANY deserves to be lashed out at from the customer service to the management to the service techs. Somehow I always get my bill lowered when the intro offer expires (I've killed with kindness, I've sworn, I've yelled, I've played economic heart strings)... it's a game! The service crews have no training in the construction field. When they have worked on my home, I watch them like a hawk and once redid some of their handy less work. Try bribing the service techs... Always get full names and extensions (tell them you're recording for your records). Threaten. Always pay on time. Remember, it's a game... so have fun.

Mediacom - it’s so expensive and the services suck. I had internet/ cable never had reception. Never ever again. This company is the worst. I am going to try DirecTV, which I heard is the best provider in town.

I called multiple times about my phone, internet, and television services. The phone service didn't work the majority of the time, and the internet was slow and would stall constantly. Many times, I couldn't even connect. The television services were very dim. I had technicians to my house several times, and made many calls into Mediacom to try to have them fix these problems. It would work for a short time, then they were out again. A group of four technicians finally came out and had to pull new lines from the pole because they were bad and should have been changed out the day I first got hooked up to their services. Also, the original equipment for my set-up were the wrong ones! The techs said that it was a miracle I had any services at all. I was told that this would fix some of the problems, but that the entire wiring on all the poles coming into my community were so old that my service would not be good until they spent the money to do all the lines.

I've had problems with my service for quite some time. We would call in to report the problem and the computer voice would have you go through the steps of resetting everything, and it would work for a few days. I would talk to the service department. I was told a tech would have to come out and I would be charged. I finally got Mediacom to agree to send someone out without a charge. The tech that came to my home said the cable that runs from the pole to my house was not the kind of cable that should be buried and had gone bad over time. He said he would set up a service order to have new cable buried. He also said that the people that buried the cable would hook everything up.

We had a 2 year contract, always paid our bill on time and had every intention to follow through with our contract. However, life happens. After a few months, my husband was laid off and after searching 6 more months, he found one. We had to move 4 hours away to an area that had no Mediacom services; therefore, we couldn't transfer our service. They charged us $180.00 cancellation fee. I wrote them a letter explaining our situation, thinking there had to be some circumstances like this one that they could waive the fee or at least lessen the big fee. I received no response from them (I would have been happier with them giving me the respect of at least telling me no). I did call them as well, and the guy said someone would call me back. No one called me back either. What they did was send me another bill along with another fee! The cancellation and late fee I paid was $216.00 just for fees and never got a response.

This thing has happened for almost a year and it just drives me nuts. I have a 10-month contract with them on internet and they are the only one I can get at my apartment so I have no choice. The first four months, they charged me modem every month when I use my own modem. I called them almost every month and all their customer service just gave me a lot of crap ideas and made my bill a mess. At that point, I missed one month of the bill that I am sure I sent out but I guess they didn't get it. And because of the messy bill, I didn't notice that and furthermore, one month I didn't even see a crap. They supposedly told me (even charged a late fee is better than not notify me a **). Finally, the modem thing was done and I thought I would be fine - wrong!

So I got Mediacom Cable a few months ago because I was tired of losing signal with another company, and Mediacom was the only other option. Well, the first day we got it, my husband was home for the installation and didn't think he needed to doublecheck the internet signal because he doesn't use it. I came home from work late that night and the internet was named something crazy and they didn't leave the password to log onto the internet either, so I had to call for that. Literally a week later, the internet stopped working. They fixed that. For the next month, I had signal issues with cable! I switched because I thought it would be better. It was a constant battle with me calling them and techs coming out. In the long run, the original installer had split my line with a neighbor's line, making my signal weaker because they used it all the time.

So I signed up for MediaCom (they are the only cable co. available where I live) 2 weeks ago and have had nothing but problems. I requested HD boxes for 2 rooms and, when installer came, I was informed that they didn't have any HD boxes so he installed regular boxes and informed me that the HD boxes would be in in a few days and someone would call me. But of course that never happened.

We have had nothing but problems with Mediacom since we started using their services! The internet is horrible; it goes out constantly. Their customer service is also awful! They are so rude and unhelpful. We tried getting phone service through them, and they said they couldn't because our address didn't exist, even though we already have Internet through them. They made us go through a huge process, and automated phone called us about it 3-5 times a day! This went on for nearly a month before we finally just gave up on getting phone service.

I signed up with Mediacom internet about 2+ weeks ago with a 20G plan. The installer came, everything was looking good. It felt really slow for a 20G plan. I went to several speed test sites and turns out I was pulling less than 1G. I called tech support and they said I was only signed up for a 3G plan (who would sign up for that slow of a connection?). I went into the office the next day and the very nice lady helped me out. All I had to do was go home and reset my modem and all will be fixed. Well that didn't work. I even left it unplugged while I did a couple loads of laundry to make sure it had enough time to get things switched around at the company. No dice. So I called the company and, "A tech will be with you next week." Sucks but okay.

MediaCom installed our internet in December of 2012. We had to reset the box constantly as it would just stop working. Luckily, we needed to move and did not need the service anymore. We returned the modem to the service center in Albany, GA on January 18th, 2013. We had paid a deposit to get the service started. I called the main office the next week and they indicated that it would take 2-4 weeks to get a check back. I called again on February 18th, 2013 and they indicated it would be another 2 weeks. It is now February 28th, 2013 and I have not seen my money back yet. Be very cautious if you give this company money as you may never see it again. And if you talk to them, they will just give you lame excuses as to why you have not gotten it back. It does not take 6 weeks to issue a check!

I am getting a lot of dropped calls for the last four months or so. To this day, it is still doing it even after I called it in to Mediacom. Even though I couldn't understand her at all, I did what she told me to try. I think I may have to drop Mediacom if this problem is not resolved. I don't know what else to do. I currently have it bundled.

When I signed up for Mediacom, someone called me to confirm the package and the price that I was ordering. They repeatedly told me that $75/month was what I was going to pay. When the technician showed up to connect my service, he even asked for the $75 for the first month. A week after service was connected, I was sent a bill for $23.04. When I investigated the bill, I noticed that my monthly charge was listed as $85/month. I called customer service to ask why. They told me that the external box that connects to my TV was $10/month fee. This was never mentioned to me when I called to confirm my price, and the customer service representative said she could do nothing to change the monthly price back to what I was quoted. I will be looking to get out of my Mediacom contract as soon as possible!

On Dec. 11th, I spoke to Matt at Mediacom. He sold me 2 DVRs, 30 Mbps, Starz/Encore, HBO/Showtime for 3 months, 7,000 on demand titles and free installation for $89.95. I am 100% sure because I wrote everything down and repeated it to him several times along with my bundled price of $89.95. He confirmed several times that this was the price I would pay. I received my bill and I am being charged for the installation, $17.49 extra for the DVDs and $94.90 instead of $89.95. Throughout this entire process, I have had to make 8 calls to Mediacom with managers saying they will call back but they never do. I am really livid about this and don't think this giant should get away with such practices. I just made another call and they said Matt's manager will call me.

I called Mediacom last month to try to lower my cable bill. I was told that I could get a package for a set price each month for the first year and it would go up for the second year. It was an upgrade. We were not using the cable conversion boxes on the basic package that we had before. I was also told that I could call back to see what packages were available at the end of the two year contract, but if I disconnect before the two years was up, there would be a penalty. The specific dollar amount was told to me during the part of the conversation that was recorded, and I asked that the amount be repeated to me before I got off the phone.

I live in an area where Mediacom has the monopoly for broadband. I pay a premium for their Prime Plus Internet service, and I also have their phone service. While I am supposed to be seeing 20-30Mbps download and 2Mbps upload speeds, it's usually more like 6Mbps download and 0.6Mbps upload. In addition, I experience outages almost every few days, sometimes for a few hours, sometimes over 24 hours. This has been going on for years. It's rare that I get a full month of uninterrupted service. Call quality (when the phone does work) is variable.

We are on our 3rd DVD, and the service technician never came. Ten calls, seven days, and over four hours on the phone later, we have to go to a store ourselves to exchange equipment and then hook it up ourselves! I will not be extending my contract. I wish I never switched to them. The customer service is the worst I have ever experienced.

I was scheduled for a new service today between 1 and 3 pm. At 3:11, I called MediaCom and the notes on the account said they called me and I cancelled the installation. That's a lie. They never called me. Thankfully and wisely, I did not cancel my existing satellite service or internet service expecting them to not fulfill their obligation. I guess I'm going to threaten the satellite company to try to get the bill lowered and to ** with MediaCom. Also I'm going to talk to county/city politicians who contract with MediaCom and try to get them to run them out of county.

I just began Mediacom internet service for my business and made it clear I used wireless. I am hooked up to the internet, but have lost all connectivity in my network for wireless printing. Calling the business support line, I get the excuse that they do not support wireless technology - it is supplied as a "freebie" (no kidding, that is what I was told). Imagine a business technology company that doesn't support wireless. Additionally, it took two weeks for me to get the service connected - which I wish I had never done. Now I have to go back to my prior service or find another. This has cost me a lot of time, and will cost me more to get my operations back to normal.

I would do everything in my power not to use MediaCom as your Internet/TV provider and if you have to please, please do not sign a contract because, trust me, you will want to break it. Their customer service is absolutely horrible and, what is even worse, when you complain because of their customer service you are told you are wrong, it is not them. I could make this a very, very long story; however, please just take my advice and everyone else's advice and do not use MediaCom. This is quoted back from a complaint when asking to have a supervisor contact me: "It looks like the issue is resolved. Thank you for contacting us." I never received a call or a sorry for all the ** we put you through as a customer. We are more like punching bags, not customers. Do not use MediaCom.

I absolutely hate Mediacom. Their customer service is horrible and when you need Tech Support, it is never soon. Tonight, I have spent over 2 hours on the phone with Tech Support and with 5 different agents and 3 times when I asked for a supervisor, they hung up on me. Then when I get a supervisor, she sets up a ticket for Tech Support to come out and the earliest appointment is Dec. 28th. I called back again and a tech admitted I was usually only getting 20% of the speed I was paying for and yes, I upgraded to the highest speed they offered and I was not even close to getting it. He also admitted that yes, they are in breach of contract by not providing me the service level I am paying for. I cannot go to another company because they are the only ones in this area that offer high speed cable and internet and the internet I need for my job. I am so frustrated and pissed off. Please some Charter or AT&T, get your ** in my area so I can switch! I believe a class action lawsuit is in order!

After dealing with company for too many years, I reached my last straw last night and today. I have heard for the last seven years that Ankeny is being upgraded and that causes outages - a lie. There has been nothing upgraded in those seven years. Our cable and internet goes off many times a month - up to 12 hours at a time. Their current advertising is just a waste of money and a joke. They promise speedy service at my convenience, but still offer two-hour segments of time at their convenience, and then you are lucky if they show up.

Regular problems with bi-monthly visits: I have the second data modem and the fourth or fifth HD DVR from Mediacom. Literally, three HD DVRs seem to have self-destructed. Our last appointment was 10/9, and now on 10/27, we are waiting for another service call. The data modem seems to disconnect daily and reconnect to the network. Some days, it stays offline for hours. Our On Demand is hit or miss. I can't express how much I hate this company. Technical problems would be easier to handle if it weren't compounded by ridiculous telephone people, who insist they are showing my equipment works even though I can't watch any TV. Then when we get an appointment, they never show up when they say.

I just got connected with Mediacom (the only cable provider in my area) and I have to say it's an outstanding service. I have the TV, phone, and internet bundle deal. I was not home when the tech guy came but my father said he was a very nice man and just plain out friendly. Some of my friends from school speak very highly of Mediacom (though many more have Dish). I think it really matters on where you live and the type of people you locally have working for the company. Mediacom rocks!

I'm a huge Kansas City Chiefs fan. I pay for the digital box from Mediacom Cable. Combined with Internet, I pay about a hundred bucks a month for the service. It's opening weekend for the NFL regular season, and guess what, Mediacom, in its infinite wisdom, is only showing two games: the Detroit/St. Louis game and the Jacksonville/Minnesota game – neither of which I give a ** about, especially, the St Louis game. In fact, I believe that geographically, I'm a lot closer to Kansas City. This is outrageous.

First, I need to say my husband worked at Mediacom for 13 years and they sourced out his job as a designer to save money. We had 10 days to let them know if we wanted to keep cable, internet & phone. We turned in all our equipment on the 10th day. We did some checking and got a much better deal with DirecTV and CentruryLink, about $50 a month less than what Mediacom charges. I want to say that DirecTV blows cable away on picture and customer service and has no hidden cost like Mediacom has. I checked online for my final bill; it showed like it had not been disconnected.

Mediacom Cable has a horrible customer service & scheduling. I just had to put this out there. We have had Mediacom service; on and off (under contract the whole time though) for around four years now and it just gets dumber by the day. After having a technician to fix our intermittent internet issues (our modem would cut out each day for around 18 hours), they eventually quit trying and reported that it was my router that was causing the issue and making the modem go offline. I thought to myself this was a little odd so I threw together a program to check my connection once every five seconds and output the report to notepad (I'm a geek). This allowed me to have a detailed list of when three of our four services would cut out ($29.99 Internet, $29.99 Phone, and $7 Cablebox). We would still be able to watch TV just not on demand and our DVR would report that it was not enabled. It's strange but at least I could have a log of it.

When my first two-year retention pricing was up, I called the retention dept before changing providers. I agreed to the new pricing. I had an oral recording of agreement made. I specifically made sure I would keep all existing channels I had been receiving since 2008, which would be on the supposedly recorded agreement. Well one day, I noticed I lost the Sci channel (which happened to be one I watched regularly). I called them and was told I never should have had that channel in the first place. Well, that's crap. I highly doubt Mediacom would provide a channel I was not paying for four years. They then told me they changed the name of the package. I told them I don't care what they did. I have an oral agreement that had stated by the retention rep that I would not lose any channels. Well, I did. They didn't give a hoot about it. So I dumped them on the spot without paying early termination fee since they breached the oral agreement.

This is a follow up on the lack of service and fraud perpetrated by Mediacom. Be warned!

I switched to Mediacom from AT&T because AT&T is overcharging and I constantly lose signal with them. So Mediacom came out and installed the internet and it worked for a whole hour after they’ve left - then it dropped out. Ahhh! When I called, they told me someone will have to come out tomorrow. I asked to speak to a supervisor and I'm told I don't qualify to speak to a supervisor. Absolutely, the whole attitude is this: “Tough crap - we don't care about the customer.” Actually, I have never been told I had to "qualify" to speak with a supervisor before. So, it is going to cost me two days off from work now (which I don't get paid for) so they can maybe get it right. If they don't, they can pull the service entirely and just refund my money. I seem to be hearing this same complaint over and over. Anyone interested in looking into a class action consumer suit with me?

I have been with this company since October 2010. Numerous times, service has gone out for no apparent reasons. At other times, channels were missing from the line up - channels I paid to be able to watch (especially during football season). Now, we are moving and they want us to pay a termination fee because it was a 2-year contract. I've heard of termination fees if you just up and cancel. But we're moving! This is the worst cable company I've ever dealt with.

I have been having a problem with getting our local channels on two TVs, and our high def TV doesn't get all of the HD channels. When I try to contact Mediacom, I absolutely get nowhere. I have been online and tried those instructions. I have used the telephone number given me, talked to an animated voice and followed those instructions. Now, I just called customer service and after a 10-min wait on the phone, the gentlemen I was talking to hung up on me. I have been dealing with this problem since February and here it is May. I'm thinking Dish, here we come.

When I try to watch true crime shows on HLN, the show is interrupted by Mediacom Newsleaders minutes before each half hour. Just as the show is about to unveil the criminal! I complained to Mediacom months ago and got no response. I finally complained to HLN and got an immediate response. They said they were aware of the situation and "have elevated the issue to senior staff." I hope they can take action. I no longer watch those shows on HLN.

I was told my bill would jump over $50 to $185.00 per month. I have internet, cable and phone. A bundle for VIP customers, which started at $99 a month, has gone up steadily in the past many years I am a customer. I was told there was a special offer in place for $109 a month for the 1st year and then $129 a month for the second year. After I agreed, they asked if they could tape the call. I said yes. Halfway through, I was told there was a cancellation fee of $240 if I cancelled for any reason within the two years. I said this was an unfair practice that I may be moving in the next year. I was told there was nothing I could do except to pay the $185 a month if I did not want the offer. I was told after the first year $30 would be deducted from the $240 each month.

I contracted Mediacom for service when we moved from another state. I was told we couldn't get DirecTV because of our location. We knew the next day after the service was installed that it was a very bad service. We called and cancelled. We were told that it would take 5-7 weeks to get our refund. (I bet they never told anyone else that either when they sign up)