Mediacom Cable Reviews

I had set up service with Mediacom last month and they had to install a new cable from the outside box to the house. The box is located in a common area. It has been over a month and no one from Mediacom has come out to bury the cable. I have called several times to request the company to bury the cable but I get the standard answer from customer service. "A request has been put into the system." I tried to get a phone number for our local Mediacom office and the Central Customer support person would NOT give it to me. They told me to drive to their local office 40 miles away in order to talk to someone! This is poor customer service. I have called 5 times now to get the cable buried and with no luck. It's been over a month and nothing! This company needs to improve its customer service and its act!!! I will be looking for another provider. I definitely do not recommend this service for anybody.

I'm just wondering if others are seeing a spike in alleged usage. After averaging 92.1 Gb for the past three months during which it went from 90 to 170. This month we hit 250 halfway to our next billing with no change in what we've been doing. When it was installed, the installer told us 250 Gb was plenty, that we would have to download movies all day every day to reach that. Something is definitely wrong here.

I have had nothing but trouble with this company. We are constantly out of service due to out of date, antiquated modems, poor lines, or something! We pay $70+ a month for the fastest speed available-50- and we buffer in the middle of Netflix. We are held to a data usage amount of a certain amount, and after that no internet or we are charged heftily. My main issue is the fact that we constantly cannot count on. We are sick of paying a company for something that they are not delivering! In my world if I told someone that I would give them something and took their money and did not deliver, it would be called stealing! That is exactly what I feel about them!

While my service was usually ok I did have few times where I had to call and have them troubleshoot or send a tech out but that usually fixed it. I am in customer service and I can tell you these people don't give a crap. They are reading a script and could care less what problems you are having. Out of every rep I have spoken to only 2 were ever sincere. They can be reliable service but gosh are they greedy greedy greedy.

I never liked Mediacom; and even more than a year after I quit service, I'm still experiencing problems with them. Fourteen months after I terminated my service, returned my borrowed equipment, and paid my "supposed" payoff balance, I received a letter from a collection agency, on behalf of Mediacom, stating that I still owed over $270. I asked Mediacom if they could provide any records that I owed this money and they said that they could, but it would cost me an extra $29. So, I'm going to dispute this until I can get access to my records to find out. I am really frustrated that I wasn't provided accurate information with what I owed, nor notified in a timely matter in order to remedy this sooner.

Mediacom internet it just ** slow, every month I paid 62.00 and it is ** slow, call 4 times. Service person come, and it just nothing happened, they said I don't know what happened, and he just gives me a rotor. ** this ** Mediacom.

Since subscribing, I have not had any real issues that required customer support. Have a fair selection of channels to choose from. I do not like how they bundle their channels. On-Demand is too expensive. I can do better with other programming. I have not lost any service since I have subscribed. Do not like how all the music related channels are bundled into a separate group and of course, at an additional monthly fee.

Customer support is very scripted and rarely addresses the problem. I have had reoccurring problems resulting in regular calls, chats, and emails. The reoccurring problem is still there a year and a half later and customer support merely provides the same cookie cutter response each time. Horrible service. I have literally experienced interruptions on a daily basis for over a year. If I have one day interruption free, we celebrate! I pay the same rate as those who get "good service". Occasionally they will credit my account but for the most part, I'm paying for service I am NOT receiving.

As a customer of Mediacom, I appreciate the offer to resolve my original complaints. I have received a satisfactory discount for being a loyal customer, yet with the condition of a 2-year contract. At this time, I would give them a 3-Star rating. I wish it could be more, but later that day I still experienced slow internet and buffering while watching Netflix. I do feel the need to point out that their Loyalty Customer Service Rep. did not make it a pleasant experience in the least. I thought I was calling for a loyalty discount and instead I was being pitched about their many packaged deals. I stopped the conversation mid-way with the Rep and I instantly got a condescending attitude with her arguing over receiving a discount for our current services. I had to repeat my request for a loyalty discount on our current services at least 3 times. The call ended with my receiving the discount, but I did not feel good about the experience. A customer should never have to sell a company on the idea of why they should receive a Loyalty Discount! I wish I could give a higher rating, but their Customer Service, cable, phone, and the internet needs to be greatly improved. When I feel that improvement has been made, I will more than happily upgrade their rating. Thank you for the opportunity to be heard in regards to Mediacom Cable.

Most times you got a recording saying due to the amount of calls they could not help. Call back later or you got the automated helpline which didn't help the problem. Very poor picture quality, outages, bad customer service! Paid way too much for a whole lot of channels we never watched. Never anything worth watching when we had Time to watch tv. We finally got fed up and cut the cable and speed the internet speed. We watch videos with Netflix, Hulu and Amazon Prime, faster internet speeds and still pay about $100.00 less than we did for internet and cable combined.

Customer support is good, if you can get through to them. It's very difficult to get in touch with customer service via telephone, as they have a long Menu list, and a long wait time. There's no way to leave a callback phone number or a short message with a phone number. Without my knowledge, Mediacom changed their policy. They went from unlimited home usage to limited; and if I go over a certain amount of time, they charge me more for an additional "block" of time. The additional "block" of time is usually at the end of the month. When the new month rolls over, I do not get to keep the additional block of time that I paid for. They take it away, which is unfair, because I paid for it. Not to mention, a few years back, they raised their fee without notification. I don't put much value in their actions, however, I NEED the internet for the usual home bills. The service is largely reliable. It's as good as the electric company.

Although they had a local sales rep, their customer support is all off-shore (India?). It is hard to decipher what they are saying. And if what I'm asking doesn't fit their script, they are lost. They have no authority. This is plain disrespectful to the customer. Frequent outages, unexplained, never a credit. But let me go 1 GB over my monthly allotment, and they charge me for an extra 50 GB! Their repair services came out once and, in violation of code and common sense, strung cables through the trees (I live in an RV park)!

I had Mediacom Internet service since maybe 3 months. After 3 months I've had a technician out 5 times every time my internet goes out which is maybe once every week or two weeks. I have to wait 2 or 3 weeks just to get service. It's ridiculous. It's crazy and it makes me so mad because they think just because they take a few dollars off of your bill that it's okay but I don't want a few dollars off my bills, I want my internet service - that's what I want. I want the internet service that they talk about on TV but they don't deliver in real life.

Every time the temperature drops below 32 degrees, my TV shivers or freezes. Literally! And I do not live in the North Pole. I had to wait 10 days for someone to come and fix it, but the next time the weather got cold, the same thing happened. This has been going on for 2 months now. How is it possible to have such a problem in the 21st century? Is this the US or some developing country? The service is terrible. I will have to look for another provider or buy a furnace to warm the cables when it gets cold. Ridiculous.

My internet connection goes down several times a day and sometimes in the morning. I have to call tech support to have them "reset my modem." Today I called to complain about the service dependability (again) and they suggested I replace my modem (second time this week). I think they are blaming systematic infrastructure failings on the end user's equipment (even though they provide that equipment). This is what lack of real competition produces -- truly gutter-level service and off-shore customer reps who have absolutely no interest or investment in outcomes.

Problems with billing. I tried calling and after being told (by a robot) that it would be a 5 minute wait. When the 5 minutes were passed I was told the wait would be 10 more minutes. Soooo, I went to the computer to try an on-line chat. After much more waiting (because the reps computer would not load information) and not receiving any worthwhile information, I was told that I should CALL customer service (the number that they would not answer previously). What a loser business!

After 15 years of service with Mediacom in Manchester, IA, we have seen the service go from bad to worse. We have trouble with getting the correct billing information. Recently we "upgraded" to the Ultra speed of 100mb/sec. After an internet speed test we are getting a download speed of 28mb/sec. We have no other choice due to the fact that the "founding fathers" of Manchester will not allow any other internet service to compete with Mediacom. They do not ever have to work at satisfying the customers who they are suppose to serve. Brick by brick, the wall of consumer trust is being dismantled throughout this community and the country. When is "enough is enough" going to cause us, as consumers and citizens of America, to change the way we are treated?

Mediacom disconnected my service the other day by mistake. I was told that they would connect the next day but they called and said they can't. Then they call and said they would be out later and then I was called back and told they can't. They took Money from a disable Vet, then turn around and lied to me 3 times. They treat people like dirt.

When you only have one option for internet service you expect it to perform... Mediacom's internet service constantly drops during peak hours every day/evening. We are not alone in this complaint. Hundreds of customers have already reported the same issue but no resolution is found. The bottom line is that Mediacom needs to step up to the plate and increase their bandwidth and remedy the connection issue during peak hours. Maybe together we can do something about this unreliable company.

I pay for 50 meg down. They tell me via wi-fi I should get 80%, or 40 meg. Their modem/router is 25' from my computer, and I'm getting 8.4, 3.6. My upload speeds are faster than my download speeds. The poor service guy has been out 3 times in the past 5 weeks. There's nothing wrong with equipment, or so I'm told. It's the line somewhere up the chain. LOTS of neighbors complaining. IF YOU HAVE ANY OPTION FOR INTERNET, CHOSE SOMEONE ELSE!!! Mediacom does NOT provide reliable service!!!

They promise contract prices for two years then raise them within. They are rude and unprofessional. I cancelled my service and turned it to the attorney general of my state. They are criminal.

I talk to a computer then a foreign country. They scheduled me for service. About 5 calls I make I get told there is a problem in my area!! ** up service... Promise me credit and never get it.

Every night starting at 4:30 pm the internet starts slowing down. By 7:00 pm it is at 0.5 Mbps. By 9:00 it goes back up to 20 Mbps. Customer service tries to claim it is a problem with my router. I'm no expert but it seems to do with high demand/peak times. I think they want to deny that they need to add some bandwidth.

Where to even start with this pathetic excuse of an internet provider. As someone so eloquently put it, they suck. We have been having internet issues for the past 2 months and I have called 10 times about it and STILL nothing has been done. We can't download anything, we can't stream, we can't online game, we get booted off every 10-30 minutes. It's just ridiculous. I am a very knowledgeable user when it comes to computers/networking and every time I called I was met with horrible monosyllabic customer service and the extent of their "fixes" was "Have you tried turning it off and back on again?" followed by a deep sigh from the agent. Oh gee no, after 2 months and 10 calls later, that thought never ONCE crossed my mind. I'm a very easy going person. I'm always nice to customer service but that stopped because you literally have to be belligerent to get these people to do ANYTHING of use.

First, they suck... Second: I had TV service for years but the signal was crap and they told me it was my issue for years. Then had an honest tech tell me the signal was not strong enough. I had to install an electric box for them to plug in a signal strengthener. It worked but cost was going up with crap programming. I now have Dish and am willing to pay extra for crystal clear pictures.

Yesterday 12/28/15 and today 12/29/15 in particular, but at frequent interval before that also there have been problems with low signal for periods of time with loss of sound and picture. Most frustrating. Always in the middle of a important news report, weather report or important scene in a program. In the past if this happened, which was rare, we could switch to the antenna stations and all would be good. Now that option is gone. You cost too much for this to continue! I am however, pleased that you have corrected whatever problem you were having with the internet service to this area.

I have had awesome service from Mediacom. My internet connection is on 99% of the time. However, I have had horrible luck with their customer service agents and repair people. I hate talking to people who speak English as a second language. Not because they are a different ethnicity, but because no matter how hard they try, they will never understand the nuance of American English. In addition, the cost is very high, but where I live it is the only service I can get if I do not want AT&T's more expensive and very slow DSL.

Worst internet service I have ever experienced in my life. The ONLY reason I still have this pathetic service is because it's the only ISP where I live. I pay for 100mbps download and rarely get it from 2pm-11pm. I'm guaranteed at least 60mbps and that is rare as well. They constantly try to send techs and the techs will show 50% of the time. When I call, they claim that the tech tried to get in contact with me when they absolutely did not. The techs have listed me as a cancellation after showing up and assuring me there would be follow up. I've had a tech tell me he would put in a follow up for a line replacement.

I recently moved away from the serviceable Mediacom area, and upon doing so, I cancelled my account with the company and returned all of their equipment. This notably includes a pair of digital converter cable boxes, which I took to the local Jefferson City office. We looked up my account info there, and after handing the equipment to the representative, I was told that everything was 'all set' and that no further action was needed on my part. Weeks later, I was contacted about additional charges pending on my account - charges that included $200 for unreturned equipment. 'All set' indeed. When I then contacted the company, I was informed that they would begin looking for said equipment by sending a note to the local office.

Poor service on all counts! Cable and internet constantly going out. When you call in for customer service they tell you to unplug the receiver & they will send a re-boot which takes close to 30 minutes to get service again. Repeat this process every weekend. They also charged me multiple service fees at $29 each time their technicians came out to try and fix the cable. Then they double charged me for 2 receivers when I only have 1.

Attempted to establish TV and Internet service since I am new to the area. It was the most unbelievable goat rope I have ever experienced. After dealing with customer service for an hour, I became fed up and wanted to cancel after they wanted to charge me $100 to flip a switch on the pole. "Customer Service" said they can't cancel the order until the order is established in the system, which takes 3 working days. NO WONDER THEY HAVE SUCH TERRIBLE REVIEWS!!! DISH network, here I come!

So I have problems with Mediacom. So I call to cancel. Lady tells "ok all set." Find out they keep withdrawing. I have my bank cut them off, then get a bill for the equipment I bought at Best Buy (yes serious). What a joke. Ran by idiots.

Once again Mediacom changes my plan without my knowledge. Not only do I despise their service anymore, but their tactics. I have been a customer for over 14 years. I had unlimited internet with no bandwidth restrictions. Then on their own they put me in a plan with the lowest data amount possible and forced me pay for a higher priced plan. I had no option but to purchase a higher priced plan. I was suppose to be getting 105MB download speeds and 2TB a month of data bandwidth. Now I get a warning that says, "You are approaching your limit of 999gb" which I never signed up for. I am suppose to be getting 2TB. Once again this company changes plans midstream without the consumer knowledge. Time to shop around. Tired of the Cable scam game. Mediacom SUCKS!

Service goes out on a weekly basis. I am concerned such fluctuation in reception is damaging my tv. Im going to move to different apartment where I can aim a satellite. Highly unsatisfied. I do not recommend.

"THIS CHANNEL WILL BE AVAILABLE SHORTLY." Shortly becomes an hour or more. It is most likely to happen on the weekend and since I live at Keystone Place the building is affected. It seems as if the Hawks' games are interrupted which would suggest that the service is overloaded. It is more likely to happen on the high definition channels and sometimes the regular channels are available at that time.

Mediacom cable is the worst cable company in the world. I'm paying for service and not getting any. My cable goes out constantly, and it's been a headache getting someone out here. Yesterday they came after months of complaining. He said my cable should be on in about an hour. Well that was yesterday and my cable is still off in my living room. No service, and customer service is the rudest people you will ever talk to. And they have the nerve to say, "WE'LL SEE WHAT WE CAN DO." For real you'll see.

Mediacom is one the only company available where we live. They are absolutely horrible. We lose our internet at least once a day. It could be for a few minutes or it could be half a day. When we call they tell us the normal bs they tell everyone.

Better than centuryLink in Des Moines. Very fast installation and the connect speed is quite fast.. Very less wait time and good response in customer care... One negative is although I had my own modem, the install guy insisted to use his modem and said i can return it later but they are charging for their modem...

Mediacom is the worst company to deal with, I have ever had the displeasure to deal with. As Ghetto as it gets. Person who tried install cable as redneck as it gets. No ID, driving a junk car. Could not operate his own equipment. Finally got fed up, told him to get his ** and get the hell out. The IDIOTS at Mediacom had the nerve to bill me for his service. Has led to three month battle over fraudulent billing. DO NOT CONTACT THESE THIEVES. I promise you will be sorry. Be forewarned. No tv is better than Media CRAP. I cannot believe Direct is associated with these idiots.

My cable bill increased $15 per month and I called for an explanation. Help-line said I had agreed to the increase a year ago. I had not because on their recording I specifically had said I did not agree. So they "had a review" and called me to tell me someone had reviewed and I had agreed. I requested to hear whatever they heard or be emailed an audio of the recording. They said they would not do that. I requested a Supervisor come on the line and none were available. So we agreed a Supervisor would call me back at 4:00 PM that day and no one has ever called. I never agreed but their system is totally one-sided. If we had another cable option I would use it. So now I pay more for the same service.

The TV in my bedroom "can't connect" 2 out of 7 days. Tonight the TV in the living room and kid's room does not work and no internet! Called Mediacom and they can't send someone until Wednesday. We usually have to have someone come check out her TV due to problems on their end as well every couple of month which is why we switched to TiVo but it isn't helping at all. We should not be expected to pay for the services that we're not even able to use. Will be switching to a different company if this issue isn't resolved soon.

The absolute worst internet/cable company in the history of Internet/cable companies. I pay $100 a month for 100-150 mbps high speed Internet and it's never been even close to that. Unfortunately they're the only choice where I live. Been a customer for 9 years. 9 years of horrible service. Horrible customer support. They are rude and tell you what they're trained to tell you. Techs are never helpful when you actually get them to show up. AVOID. AVOID. AVOID.

Day 1, no internet, late at night. Day 2, Can't watch movie, I pay for 15MB. Day 3, called CS, opted for TV package bundle, home phone, for faster internet... Instructed to bring DirecTV bill locally to receive $15 mo discount. Woman there would not accept detailed bill, was a REAL **. Decided I didn't need TV bundle after THAT encounter, cancelled upgrade. Still, slow/no internet. Can't chat, hangs and freezes. Called... went through process of present internet speed... 0.28 download speed, 2.38 upload speed... got disconnected. Fuming mad now... called back, girl answered, told her of previous contacts. She acknowledged I have a "terrible" speed. Disconnected AGAIN while she was resetting modem. Now 10/28, better internet connection... lagging. Awful to stinking customer service, and what I pay for... NOT getting my money's worth.

The TV in my bedroom "can't connect" 2 out of 7 days. Tonight TV in den and son’s room does not work and no internet! Called Mediacom and they can't send someone until Thursday. Really but you expect me to pay you for service that I do not receive on a regular basis. Terrible service and I will be switching companies.

Mediacom service is a complete failure in Hahira GA. When moving from out of state to Hahira GA, I established temporary residence and ordered internet/television service through Mediacom. The service installation was completed at the date and time provided. However, the service completely cut out the following day. Technical support was called but was unable to provide a solution. The only possible answer was to get a technician back on-site which was a one week turnaround. After a week a technician arrived and resolved the issue in 5 minutes. Mediacom had disconnected my service on accident when the previous resident put in a cancellation order. Since that resolution, the cable service has been fairly reliable, but the internet service goes out at least 4 or 5 times a day.

Still being charged $7.50 for internet router box sent back 2 weeks before Christmas. Wrapped the box in an old bill so they could not say they did not get it. Guess what they said they did not get. What a bunch of crooks.

Do not ever use Mediacom. This company has brought me to the brink of a nervous breakdown. If you aren't prepared to spend many hours of your workday on the phone in a futile effort to resolve problems, then go elsewhere. I had to take over my brother's Mediacom account after he died, and they could not have been atrocious. It took several hours for them even to grasp that they would have to change a billing address and I contended with several bad fax numbers and then they lost - literally, lost - a check that I had sent to keep service going in this rental property. So they summarily discontinued service and it will cost another 30 bucks to get it back - all because they don't know how to do paperwork. Truly, the worst experience yet in corporate America. AVOID At ALL Costs!!!

This is, by far, the worst internet I have EVER had. Every two weeks, it alternates between getting the speeds I pay for to speeds as low as .54 download and .04 upload (for comparison, I am paying for 100 down and 10 up). The Twitter customer support is useless... Same old excuses of "we see no problems." I finally had to file a complaint with the FCC. And oh boy did they get back to me quickly then! But every step Mediacom has taken to fix my problem has only made it worse.

Cannot believe that Mediacom would not support their home team of "Royals", a show out of town ALDS against Houston. This is totally unacceptable. If I had a choice, Mediacom would not be used in my home at all.

So our on demand has not been working for weeks. They (Mediacom) were to send a technician. One never came or left a message if they tried to, and now our internet doesn't work. Called again. They said the technician came to our house and left a message so not only did I have to argue with them that no one came to MY house or left a message on MY phone they tell me they won't credit our account because I've only reported an outage of service recently. I thought when we called weeks ago we were reporting an issue with our service? How a company like this is able to do such things on a consistent basis to their consumers is an outrage. If you can at all costs BOYCOTT MEDIACOM!! Forever!!!

We have consistently slow and buffering internet. It's maddening. Maybe one out of 7 days the speed is what we pay for. Techs came out and blame construction, blame this, blah blah. No answers. Will NEVER use Mediacom again if I have a choice.

Constantly having disruption of service and lack of internet and phone. Techs arrive, find fault of others. Internet speed nowhere as high as advertise. Streaming very slow. New routers brought same results. Always an issue.

Here's my story. It isn't long but I'm an awful writer so bear with me. This Mediacom truck was across the street from my house working on the cables. The county is about to do some major road work and the cables needed to be moved. Whatever those service guys did that day it took my service out. I have Cable TV and Internet service with Mediacom. Anyway, it came back on that evening and went back off that evening and went out the next evening and the next and the channels started getting fewer and fewer until I got nothing at all. In the meantime I reported the problem and was given a service appointment for them to check it out a month later. A MONTH!!

The Internet goes out daily. They sold our info to telemarketers, then lied about it, then changed their story, then lied again. The people who work at the Mediacom store are rude & unhelpful (and lie).

First off Mediacom is the only provider of high speed internet in my area, my only other option besides dial up would be AT&T with DSL. My subscription to Mediacom is for the fastest and largest data package that they offer. On a "good" day my service is interrupted at least 10 times a day. It is not uncommon to lose my connection 6 or 7 times while attempting to watch one episode on Netflix. I reboot my modem at least 3 times a day.

This go-round was the fourth time the company failed to show or call on a scheduled appointment this month. I spent 35 minutes on hold before being told I had to reschedule. I have spent two working days waiting for no one!

First off I am trying to get some IP webcams working with Mediacom internet. I do the port forwarding you need to do with the router to get it to work. But for the life of me I can't access them. When I look more closely at my router settings it looks like my router is connected to a WAN address. That doesn't make any sense so I type in the IP address and I am greeted with a Hitron login page. So I call Mediacom tech. support and tell her that is going on. She tells me I am trying to login into their wireless router. I say "what I never order that or didn't even know they offered it". So I ask her the login and password and she won't give it to me because it's a service I have to pay a extra 3.99 a month for. I say "whatever, so can you get me one that is just a cable modem with internet phone and without a wireless router". She says "go to your local office and they should give you one". I say OK.

Lost Internet Reception. Supervisor argued with my husband that it's not their problem. We contend it is.

This comment will be fair. My mother is a 83 year woman on a fix income. I call today to see if there's any promotion or discounts for seniors. I explain my mother speaks with a larynx box and they wouldn't understand her. I then ask to speak to a manager and was told they're in a meeting... ok. The customer service representative found her coworker to speak to me and I'm like "you can't help" but she insist the floor supervisor would be able to help which she wasn't anyway. I have an issue with the rise in cost to seniors and I wrote to the Ledger Enquirer to help me with this issue. If that doesn't work I'm going to the next best thing or company to help. I've never seen a bunch of commercialized company in my life as I have with Mediacom. I promise you I won't let this go until something is done. Angry.

I have been with Mediacom for a little over a year and have had to take at least 7 days off from work just to try and get my service to act right. At first they sent out about four boxes that did not work. Finally they gave me a Tivo Box. The last service tech came out had the wrong box, came back later that afternoon and stayed 4 hours. Still no second TV and was going to bring me a new modem for my computer and haven't heard from him since, over a week. Called Mediacom and as usual their service time is anywhere from 7-10 days. They have poor service, poor customer service but hold you to a contract. I do not recommend them at all!

This has to be the worst service I have ever seen. Cable and internet stay off more than they are on. Customer service acts like they couldn't care less. The only thing timely about their service is the bill. I live in Thomasville, AL. I live in an apartment and can't have satellite. When I move from here I will never use Mediacom for anything ever again!

Triple Play with cable, phone and internet - internet and phone quit working on 9/4. Repair service ETA is 14 days. My mom is terminally ill and we have no home phone from which to receive emergency calls. Called and was told canceling phone service to get another would cause my monthly invoice to be $40 HIGHER. Plan to post on every social media site possible. Definitely leaving at end of agreement term. Mediacom is rated dead last by several independent agencies including Consumer Reports. I understand why. Member of iVote and will definitely vote with my feet and run far away.

Mediacom is supposed to have excellent service. The only problem is when you have a problem they will make an appointment for you, but it will be six days. Today I noticed some guys doing some digging in the alley. I went into the house after they left and found we had no internet, television, or phone. I called their service department and told them they (Mediacom) had cut our cable to the house. I told them where and how and that it was their subcontractor who was installing cable in a neighbors. They told me the soonest that they could get to work on it would be six days. No services for six days, but if my bill is a day late they are all over me. I have had enough.

I used Mediacom Internet for about 6 months. I told them not to disconnect the Internet and they went ahead and did Internet anyway. Then I had to pay a reconnect fee, which I paid. Then, they never came back over to reconnect my Internet! I then told them to cancel my service and they sent my bill to collections within 30 days. I didn't receive any letters or emails on the bill amount. Truly horrible service! Would rather have no Internet than have theirs. Go to any other provider if possible!

Just like the title says. Complaining yields zilch results. They are a monopoly in this town and they know it. I am too exhausted dealing with them to go into further details FOR NOW.

My mother and I have been paying Mediacom customers for a long time, and their service has never been particularly impressive. Since we moved into a condo about a year ago, though, "abhorrent" seems the appropriate description. First, it took several weeks, including two missed appointments for which we were never credited the $25 they guarantee, to get our internet hooked up. When their technicians called, they were from out-of-state phone numbers, not identified in any way with the company, or indeed as representing any professional interest. On the first missed appointment, I was told that the technician drove by and didn't see me. I had been standing outside waiting for them for more than an hour. The second, I was told that the technician was on the way, I saw the van drive past without stopping.

I have had Mediacom for 13 months!!! I have had poor cable and internet service from day one. We have had several tech here to fix the problem but the problems never get fixed!!! This May and June we have had 5 techs out to fix the problems - would work for maybe one day. Then they would sent a supervisor tech, he said the field techs would have to come out to fix it because we are in fact not getting a single. They gave us a 28 dollar credit - wow for almost a month with bad service. Month of July, 28 days no internet or cable, made call after call, no one came to fix the problem, supervisor after supervisor, no one came to fix the problem!!! A week ago they came to disconnect service for non payment. Really we are still waiting for someone to fix the service. We have had no internet or TV for 28 days.

Never had a worst customer service experience in my life. Was paying $59 for the cable, prime plus and phone bundle. Internet is completely garbage and two people can't be on at once. I called stating that I wanted to lower my bill and remove the phone service. The customer service agent was all for it and failed to mention that my bill would be $12 HIGHER every month thereafter. They never came to remove the phone. I called asking if I could go back to the old plan, especially since I still had the phone. No can do. Once I have any other option, I will never give that place another dollar in my life.

Internet down more than up. Slow speed when up, "You might have a problem… Your connection scored only 5% of the Mediacom Cable average (95% slower). This does not always mean that you're in bad shape. If the internet package you subscribe to is slower than most people using your ISP you'll see this message." Can't get through to an operator, phone line keeps going dead from their end. Wouldn't doubt they hang up to increase the number of calls they 'answer'.

I just kicked a sorry excuse for a service man for Mediacom out of my house. Arrived hour and half late. Drove a junk car no id. Had horrible body odor. Had absolutely no idea what he was doing or how to get internet working. Total idiot that threw down his cigarette butts in my yard. ** would not give me his name but his Kentucky tag number is **. Piece of junk black jeep cherokee.

Sat August 8, 9 am suddenly lost Internet connection. Did the whole disconnect modem and restart, unsuccessful. Left for the day, not knowing it was not usual service interruption you experience with Mediacom. Returned late sat night to find service was still off and noticed ph and cable not working as well. Called Mediacom and spoke with Alex (badge #**) who informed me of system issues and couldn't help me. I had to call back in hr or so. Due to the hr, went to bed and called Sun morning at 7:30. Spoke with Michelle (no badge # - employee #mmm) who informed me they would have tech come out and first available was thurs 23rd in afternoon.

This is a truly awful company. The price is way too high for cable, prices continue to be tacked on with excuses always presented. The Customer Service people are extremely rude; each one has a different way to offer services. When you think you have been given the service and cost, the bill comes and it is higher. When you call the Customer Service Department, they inform you that you were given incorrect information, you had a special deal that has expired. I am asking friends who they use to be able to discontinue this company.

On 30 July I cancelled my digital cable with Mediacom and was only going to keep the internet, who needs cable with Netflix and Hulu. I was told by several friends that are techs with Mediacom that there shouldn't be a fee and they don't actually have to come to my home to do anything. I turned my digital box and remote into the office in Moline and was told by the angry old lady working that there would be 30 dollar fee for a truck moving to come to my home and disconnect the cable service and that if I take the cable wire and plug it into the TV I would still have cable. I told her that I would not pay the fake 30 fee. 6 Aug I checked my bill and sure enough there is a 30 dollar fee.

I currently have DirecTV for TV and Mediacom for internet and phone service. And had Mediacom cable TV service in the past, but dropped the cable service due to poor services and could get more options from DirecTV. I have been a Mediacom customer for over 10 years. I recently saw an ad for Mediacom's new service called Xtream. It boasted multi-room DVR service, TiVo, and streaming services like Netflix. It sounded good and thought that Mediacom had finally come out with a service to compete with DirecTV, and other cable companies. So I called them and asked to add the service to the internet and phone service. I was then told it was only available to new customers.

I called one weekend and upgraded my account. They told me it would be $10 more, and if I wanted to go up again it would be another $5. I said I would try the one, and if I felt like I wanted to I would go up later. Asking them the question if I decide later to add it for that $5 if I could they said "yes". I get my next bill and it is $15 dollars more than they had said. So I called them back and asked what was going on. They told me that I had a promotion that ended that made the bill jump up. It just happened that jump in price came the same day I called in and upped my speed. So she told me that she could do something for me, so I say "sure". She told me that for $15 a month cheaper I could get the ultra without any contract or anything. So I did it. Later that night I notice my internet isn't getting the speed it's supposed to and the charge to my account hadn't gone away.

I have paid 65$/month for 5 years for internet service through MediaCom. I have kept their service because there are no other available providers. Never have I been so dissatisfied with a product. The internet works... sometimes. I try to use internet for gaming and working on my master's thesis. And it's horrible on both accounts. Time and time again finals weeks rolls around and studying is extremely difficult as I can do online research and when I want to enjoy the internet for gaming or streaming Netflix it fails yet again. Customer service can have a guy come "fix" the internet in 3 or 4 days, then a week later it's back to the same intermittent garbage.

Mediacom or "mediacant" as it's commonly referred to is the most garbage Internet provider/company in general. I think I've been legitimately helped 1 time out of the 100 times I've had to call them. The associates are either ill informed and don't know anything or are just plain rude and lie to you. They advertise high speed internet and it is anything but. It might be quick for a minute or two, but then quickly drops down to dial up speeds. The speeds are crap and the consistency of the signal and their service in general is a joke. God forbid you ever have an issue where you need someone to come to your house. This will happened about 1 time every week or two if you are lucky, because it takes them about 1 week minimum on average to fit you into their busy schedule.

My cable TV froze up every few minutes live and on recorded video, until I unplugged the external drive (real cable companies have real DVRs). The picture was not as good as the HD antenna and I live 20+ miles from the source. The modem/router I rent only works with a single computer, unless I pay more to turn their WiFi on. Tech support lied to me about not being able to use my router because of interference, which is a total joke. I guess they thought I'd believe there is only one channel on WiFi. They make Comcast look top shelf and I thought Comcast was the worst.

Alright here it is... My channels always change. Some just disappear, or I'll be on one channel and all the sudden it changes to another channel. So say I'm going to watch truTV it will change to Cartoon Network. So I have to go to Cartoon Network just to get said channel back... Need this fixed because it is quite unappreciated.

I was getting charged for modem rental when I had my own modem. I called them up and they looked at my account and credited my account, that part was fair/easy enough. After that point I decided to pay my bill while I had the representative on the line, and I provided my checking and routing information. This part seemed to go fine at the time.

I started my Mediacom cable/internet service on 7/24. It did not start well. I told the Mediacom salesperson I needed two HD boxes. The salesperson kept pushing their phone which required a modem at a monthly rental. I told them over and over I did not want the phone or modem. They sent one HD box with the tech and their modem. The tech kept trying to push the modem on me until I completely put my foot down. The tech that came to set up service smelled and looked like he just stepped out of a bar. He could not get the internet working and told me it should work out and I needed to figure it out. After a few hours I got it to work. The cable worked but flickering the whole night.

We had Mediacom since 2008 and had a contract with them. We were supposed to get charged 79.99 a month for HBO stars and encore high speed internet and phone and when we got first month bill it was doubled and we called them and they said that was the correct price and we told them that the person who signed us up told us that it would be 79.99 for 3 years and they said that the person no longer works for them so they cannot give us the price he promised and we were stuck. So 3 years later we were able to change the contract and it was supposed to be 79.99 again and ended up being 215 a month so we finally got fed up last year and switched our TV to dish and just have phone and Internet which we were paying 45 which took a hike to 85 and so we moved and we had to pay past due.

I have had Mediacom "High Speed" (quotation marks intentional) internet for over a year now and I am not impressed at all. At least once a week I would have an internet outage and when I did have an outage I called into customer and always it was a week before someone could come out and look at it. When the service tech did come out and look at it they all told me the same thing which is "it's working fine" so I can't do anything about it. Which in the service tech's defense it was working most of the time when they came out. Along with the outages I would get super slow webpage loading times where I would have to reload the page numerous times before it would actually work and no one could ever tell me why it was doing that even when they were here at my residence and could see it happening before their eye. They would say things like "Maybe it's your net card."

Now I remember why we cancelled our service with Mediacom some years ago. Their prices went up and up and it got harder and harder to get anyone to come out and fix any problems. They would say they'd come out at a certain time and then never show up or call to say they weren't coming. I had to miss days for work waiting for techs who never came. We cancelled and they came out right away and disconnected our service, but they left the outside wires up to the house and a box on the wall of the house.

I signed up for a "Month by Month" "No Contract" Cable Internet plan and when it came time for me to terminate services they told me I signed a two year contract with them but they can not produce a single contract I signed cause there is none in existence. Then they dare tell me I have to pay an early termination fee when they first told me I would not have to ever worry about a fee since it was only month by month. Mediacom are liars and cheats. They do anything they can do to ** you out of your money for as long as they can.

Waited 6 days for an appointment with a technician -- have had the same ongoing problem for almost a year. Technician NEVER showed up, and all they can say is that I'll have to reschedule. Customer Service will put you on hold --- and then never come back, which consequently ends up disconnecting the call. Threatened that if I went to another provider, I would have to pay early termination fees. I will NOT!

This service is a joke... my Internet and home phone goes out at least twice a day. I'm done.

I have been with Mediacom since I was able to purchase the service for myself as a sophomore in college. That was 7 years ago and I am just now dropping them as my provider, though I wish I would have done so much sooner. Customer service is a nightmare. They are typically rude and unable to help, acting like you are inconveniencing them by calling in (if your product didn't suck I wouldn't have to). Our internet would go out at least twice per month, typically for 4-5 days at a time. We never received all of the TV channels that we were paying for. Customer service was, again, of no help when it came to these issues. I have been in customer service for many years and I know people can be a pain, but I am always friendly and don't speak down to the representative, yet always received lackadaisical service.

I got rid of their TV service because I couldn't afford it. I still have their internet and phone which are fine. What I don't like is I can't get a lot of the free channels off the antenna provided by my landlord, though my neighbors don't have this problem. I contacted Mediacom who gave some vague explanation of those channels being 'trapped' when I got rid of my cable TV, but that there was nothing they could do to fix the problem and they couldn't or wouldn't tell me WHO to contact about it. It's highly frustrating. I would switch providers for my internet and phone, but the only other option would cost me even more per month!

If I need a repair, they give me an 4-hr window to arrive. Now that I'm moving out of state and cancelling my service after 8 yrs of payments on time, I was told I have a 12-hr. window from 8 am to 8 pm because "equipment pick ups are low priority." I waited 7 1/2 hrs only to get a voicemail on the wrong contact number I left them saying "it was too far for the technician to drive so the supervisor told him to reschedule." The HD box constantly freezes and the non hd box has snow. They are my only cable provider so they know they can treat everyone in Gilberts, IL as low priority. I would recommend anyone to go with Dish Network other than Mediacom. Now they've given me another 12-hr waiting period for tomorrow...

We set up service for cable tv/internet/telephone through Mediacom several weeks ago. The phone didn't have a dial tone for several weeks and we didn't realize it because we weren't dialing out. When I discovered the phone was not working, I called and the Mediacom rep said it wasn't "linked correctly" at set up. The rep got the phone working and a week later it didn't work again. I had to call to have the telephone "linked" again. At this time I was informed that the phone number we were given upon ordering the service was not the number assigned to this account.

The technician was at my home for three hours trying to install internet. He didn't seem to know what he was doing. He kept calling his boss or the help line. The cable running along my house is loose and drooping. I guess I will have to tack it down myself. He also broke the hose reel that was attached to my house when he ran the cable along the house. He didn't tell me, just laid the hose and the broken parts on my air conditioner unit, which I found after he left and I went to inspect his work. I had to pick up pieces of cut and unused cable from my yard.

Have had Mediacom since before it was mediacom. They just keep getting sold to other cable companies. Had internet when it was dial up then about 10 years went to wireless through mediacom. Never want over or near amount of data we had even during summers when my son would have friends over, 2 computers plus game systems, playing internet games sometimes all day and all night. Now 10 years later, son's friends have gone their own ways. So now my son is the only one but now he only plays about 8 hours a day and only 1 system at a time.

Since I have packaged my 3 main services with them, I've been more hesitant to switch providers; however, it is totally impossible to reach them via phone in less than 30 minutes - it's like they are out to "wait you out" and maybe that will be one less complaint. I've had them out several times for one section of my house where they tell me the "signal is weak", which is hard to understand because after they make a call it is fine for a while! The internet is even a worse story - no dial up could be slower!

I'm exhausted from near daily long holds and misery changing bills and so many other problems. I'm not gonna bother trying to remember each problem bc it was way too many. Just do yourself a favor and DO NOT get Mediacom. You will most certainly regret it.

We have had Mediacom for our Internet provider for the past 2 1/2 years. We selected Mediacom by default as they are the only provider that offers more than 3 mbps service in our area. Since we have had them our connection has issues around 50% of the time. With random disconnects and slow speeds on a regular basis. When we call for assistance we get a sales pitch on adding more services. It's so bad now, we have purchased a Sprint service for a tablet and use that as a backup via a hotspot. I would not recommend Mediacom to anyone!!!

Poor service, if it gets cloudy or a rain drop the picture freezes. The on demand only works 50% of the time. We rented a movie from on demand and it stopped working and movie expired before it began to work again. I've called numerous times before. Can never really get anyone that's not in Pakistan. When I do get someone in the U.S. they can never really help me, they say someone will contact you but no one ever does.

Mediacom offers terrible customer service. I have waited for 30 minutes to talk to an agent and after that the lady I spoke with was so rude, who didn't even try to understand what I am saying. Not just one time, every agent I spoke with has no sense of customer service. I was so pissed and cancelled my service.

Mediacom switched their service, so we needed a digital adapter for each TV. Their tech came out to replace ancient modem and told us our newer TVs didn't need them. Then service went out. Called and was told I could pick adapters up that day at their Savage office. Checked Internet for exact address and hours. Drove there to find it closed. Called customer service- closed for months. Ordered adapters to be mailed -- fastest was 4 business days. Over a week goes by-- no adapters. Called to see what's up- adapters on back order. No idea how long a delay. Asked why I wasn't notified of delay. Asked for discount on my monthly bill- would only give for up to today. I would have to call in again when adapters arrived to get full amount- no automation.

I called to set up a new Mediacom account and the service representative was very helpful, however the soonest installation appointment was in two and a half weeks. Today, I took off work in the morning to meet the technician. The technician was late and when he did show up, he said that Mediacom doesn't serve my address and then left. So we just waited two and a half weeks for information that they should have been able to tell me when I gave them my address to schedule the installation.

I haven't had much problem with the actual product from Mediacom (possibly because the local rep tech lived right across the street from me for 2+ yrs! ), but their customer service is HORRIBLE. I've had numerous fights with them over everything from billing (keep an eye on the detailed charges on your bill...they like to sneak stuff on it!) to installation and performance. Most of the Mediacom people I've dealt with in-person are decent, honest, hard-working individuals who take pride in their jobs and pride in providing for their customers. The people manning the phones at their customer service center, on the other hand, are an absolute joke. Unprofessional, rude, ignorant, pushy...and on and on!

Mediacom misleads and directly lies to consumers. Mediacom Advertises fast intranet and then gives you slow intranet service (slow like dial up). Mediacom will give consumers several different answers to the same question. It took me over a dozen calls to get cable as the price kept changing daily with packages. Mediacom retaliates against consumers who send ANY complaints into FCC. Mediacom appears to be a monopoly on cable in the Des Moines and Surrounding Areas. Mediacom sales reps offer you more but will give you less.

Mediacom is horrible!!! Their service is horrible. We just had internet put in. Mediacom wasn't our first choice, but it's the only one available. Barely works!!! The customer service is horrible. When you make an appointment they call all hours of the day to make sure you still want it. But won't come at any time. They say they will be there at 8 AM but still haven't showed up. Completely unacceptable. I missed work for this and had to cancel appointments. Very upset. If we had another service option, they will be dropped!

In my building there is only one internet option, Mediacom, and if I'm not satisfied, I just have to suck it up, and I am certainly unsatisfied. We are supposed to be getting 15 mbps which is more than enough for browsing, streaming, and gaming. We are definitely not getting the speed we pay for. We will disconnect everything from the wifi and still get 'cannot connect' errors on our laptop. It is so slow that when browsing on my phone I have to shut off wifi and switch to 4g because it is ridiculously faster. Customer service is a joke. We have talked to them a dozen times and they have no solutions just, "Well everything looks good on my end," or "I sent a signal to the box," whatever that means...

I ordered the best service bundle Mediacom had available at my new location. They are the only service available in my area. Everything was installed by a nice guy who knew absolutely nothing about internet service - but the TV worked and the internet worked enough to get the service activated. Since that day there has never been a single day that I could get uninterrupted TV service and it is simply impossible to do anything online. You might get to a website or two but other than information pages less than 3% of everything I try gets anything other than the timeout screen!

Truly some of the worst customer service ever. A week ago scheduled an appointment for today between 0800-1200. At 1117 I missed a call. No message left. At 1122, while on another call, a call from NYC rang in. They left a message. It was Mediacom calling to verify someone was home. I was supposed to call back or the appointment would be rescheduled. I called back and was on hold for 15 minutes. I was told my appointment would need to be rescheduled. Keep in mind I had been waiting around all morning and it was still before 1200! After speaking with three different people in two states my appointment is now another week away. Looking forward to getting a new internet and TV provider. Awful service.

We needed to cancel our mediacom service and were well aware of early termination fee, but when we called to set up a payment plan with them we were told 45 days then collection. And they charged an extra week, not sure what is up with that. Trying to establish and maintain good credit is hard to do when the only show in town is all or we will ruin you. I sincerely hope where we move to next will have another option for internet, as we need that much more than cable we don't watch. VERY DISAPPOINTED!!!!

I closed my account with this company and returned all my equipment. Now that I am no longer their customer, I started receiving bills for a digital converter box that was never on my account. Phone call after phone call, research tickets keep getting closed with no resolution and promise after promise broken to resolve this and contact me. I don't have the time or patience to continue. Next step is small claims for negligence.

I have had cable service with Mediacom for a little over a year. At one point my cable went out. It took two weeks to get a service tech to fix it because they only have one service technician that works my area. Multiple times I have been without cable phone and Internet. Today June 8th 2015 I am without cable again. The 6th and 7th my box lost signal, I had to have it rebooted. Today there is an outage in the area. It is after midnight and the cable has been out since noon. You cannot get any other cable service in this area. 3 miles down the road you can have Comcast.

I've had Mediacom for over a year and our Internet and on demand services have worked for maybe a month out of the entire time. We have had 4 different modems because our Internet shuts off randomly between every 5 minutes to every hour. We even bought a top of the line $150 modem/router to see if it was just their horrible cheap equipment and it only worked well for a day before it went to the same crap. We've had a technician come out 6 times and either put in a new modem or say they fixed the wiring issues and literally an hour after they leave it doesn't work again. Also when I call to let them know, I'm on hold anywhere from 14 minutes to an hour and a half before I even get to talk to a real person. And every time they say "we're so sorry we'll set up an appointment for a technician." And the appointments are always at least 2 weeks out.

Mediacom required 1 week disconnect notice and disconnected after 2 days. The only good thing: they offered a 90 day money back guarantee which I am so grateful to have. Mediacom started by giving us a modem for our internet with known issues. It was constantly cutting out and the speed was drastically slower than advertised. When I called to complain they sent a technician out who replaced the modem. The speed was great, but the connection was pitiful. Internet worked for about an hour before cutting out, and the only way to get it back was to reset the modem, which we did about 15 times a day before calling them to complain again.

2 weeks ago, I contacted Mediacom to see what offers that they had available, the reason being is that AT&T Uverse incentives were gone and my Uverse bill was extremely high. Well, I agreed to contract with Mediacom for all my services, (i.e. phone, internet, t.v.) for less than what I was paying for AT&T. I rec'd the equipment a couple of days before the install on Friday. The technician showed up around 9:00 am, took a look at the ports on the line and informed me that he could not do the install since there were no ports for the cable. He further mentioned to me that when he pull the work order before leaving, he had noticed that there wasn't a tag at that address and that he would have to call his supervisor.

Mediacom, when are you going to deliver the speed that we paid for every month? We are not getting the 50 mbps. It comes and go. But this last 2 weeks, it so slow. We unplug to see if it helps but nope... We are considering going to the other company... We've had this issue before. We called and they sent somebody over to fix the problem... but it did not seemed to fix it. So tired of this. We are considering switching with the other company.

Mediacom charges $5.00 per month fee to rent their modems. When I discovered this, I promptly called them to return the modem and I would purchase my own. They informed me that I needed to physically return the modem at one of their locations before they would stop the additional charge. I had to wait in line for two hours behind dozens of other angry customers because they only had one person working at the location.

My wife and I moved from Connecticut to North Carolina and completely changed everything about our tv/internet/phone service. We went with Mediacom because of the "deal" we would get for bundling. Expecting a rash of bill collector calls because of the previous phone number owner when we got the phone, (like we did in Ct. when we got the bundle and lost the land line phone number we had for 25 years) we answered the phone every time it rang to clear out the problem and clean up the phone. The problem is, is that Mediacom must sell their numbers to telemarketers, because we've gotten no less than 20 calls in the first week asking for us specifically, and trying to sell us everything from security systems to diabetic testing supplies.

After thirteen calls to attempt to order service I had to do a conference call which lead to additional calls including hang up, disrespect, insult to my intelligence out right lies from employees of Mediacom. Quoted Fees for service not comparable to competing sales team selling same package. I received a phone call from Mediacom that my installations, {2} I DID NOT ORDER was to be the next day. I was told from Mediacom TWO of the Mediacom sales reps ordered this. I wonder how much they get paid to lie. Finally, I got through with the conference call but got lied to again. Fee was supposed to be for showtime, family pack plus the free channels and intranet for $54, install fee waived. I buy my own box for intranet.

Mediacom keeps charging me for equipment they haven't installed yet! I asked for a second DVR which appeared on my bill instantly and yet several months later, I still don't have it. They keep telling me they're on backorder. I just spent 12 hours waiting for an install (what other company makes you wait for a 12 hour period for workers to arrive???). At 13 hours I called and said no one showed up. They asked me to wait another hour. So I may have someone show up at 10 pm to install a DVR. Absolutely ridiculous!!! And to keep charging me for equipment I don't have is ripping me off. I will be changing companies ASAP!!

I had an appointment window Saturday morning from 8am to 11am. 11 am rolls around - no tech out to set up cable and internet. I call Mediacom. After a 30 min wait on hold, we found out the tech has called in sick unknown to the service representative. No courtesy call informing us our tech had called in sick or to reschedule. I get things happen (i.e. calling in sick, running late, etc.) But calling to let one know the situation makes all the difference. Now we get to set up a new appointment window... whenever they decide to call back and set one up with me. I guess more waiting it is...

Wiring ran that is visible and looks like spider web under house and even inside. Horrible customer service. All they say is "they understand." "One More moment" gets old. Our most expensive monthly bill. 200 and still don't get half the channels. The movies they sell are 20 years old. Internet freezes. THE BOXES NEVER SHUT OFF.

After 1 year, the price went up 10$, I called and they said that it says in my contract that my bill will go up 10$ every year. I was never told that and tried explaining to representative but all she said was "that’s what the contract says." I asked if calls are recorded and she said yes. I asked for the recorded call because I clearly remember that no one said anything about price jumping up 10$ every year but she wouldn’t help me with that and all she would do is read the contract and say "that’s what’s in the contract". So in less than a year, my internet alone will be 64.17$ per month. Going to find different provider after contract ends.

I have Mediacom internet and we always have probs with it going out. This time it has gone out during Sunday's storm... it is Tuesday now and still no service. Support line is foreign people troubleshooting from a book.

Mediacom is the worst provider of TV, Internet, phone, and all other services they provide. Their customer service is terrible. They are rude and not knowledgeable of what they sell. You all suck!!!

We bought our home 3 yrs ago and decided to use Mediacom for our home phone/tv & internet. At first it was really good and then started to slow down. There have been times where they just shut off service, and then wait hours and even days for it to come back on. Then I started noticing the Mediacom work truck at the neighbors who rent two houses down from us, and during this last fall and winter, our service is now dragging. What took me just an hour to play my one online game is now taking me days to play because the service is so slow, and it keeps freezing, so am having to restart a lot. Wondering if they, like with Comcast are also trying to use the RCA router they gave us, as also a hotspot for free wi-fi... Just wondering why the mediacom trucks at the neighbors several times in the last few months...

Is Mediacom stealing our internet? That is a harsh question and accusation, but I have eliminated everything else. The past two months mediacom has said that we are allegedly going over our data caps, that are 250 gigs. Now, we are one of those families that "cut the cord" years ago after trying to reason with mediacom about increasing cable prices. We gave up and gave up cable. So yes, we use internet primarily for our personal entertainment needs using Netflix, hulu, and sling. Having said all of this, we don't come anywhere near the limit.

Without a doubt the worse internet service I have ever experienced in my life. Only reason we stay with the company is because they're the only provider allowed to cover the entire county we live in. Seems like a monopoly to me. I would rather sell my house and move than deal with this ridiculous drama. Internet in this house is not for social media, it is without a doubt much needed for the 2000 word essays I have to do each week for school. Thanks to Mediacom and their millions of technical problems. I have to drive 30 mins to a coffee shop a couple days a week to do my papers. Oh yeah, and that's only if my husband isn't deployed! Thanks a lot Mediacom! P.S. Does it seem like I have time for horrible internet experience. Am I really asking that much for good quality service that we must pay for?

Not any other cable or internet provider acts like a mobile phone network besides Mediacom. Why should I be in fear of using my internet more than twice a day with this company? I fear if I use it too much I'll get a massive bill due to the over excessive tack ons over going over my Data Cap. It's 2015 and the internet is an active place.

Frustrating to be treated with so little value to a company. I've been a Mediacom internet subscriber since they began offering the service. 6 weeks ago I upgraded to fastest service to support my in-home business. Also upgraded to Tivo. Paid $50 to have it "professionally installed". I've had 3 complete outages, virtually closing down my office. Each time I'm told to wait for service from 3 to 5 days!!! This last time a tech showed up late for a 2 hour service window, checked some wires and left after 15 minutes. An hour later BOTH my TV and internet were down. When I called to get immediate help, the first rep transferred me mid-sentence. All they would do was give me another 4 hour service window for today.

This month, I received notice from Mediacom that we were nearing our 250GB limit which we have never done before. After a little exploration, it appears that we have increasingly used more data over the past 3 months. Our habits have not changed. We don't stream movies. We have one teen who does computer gaming OR x-box live - generally on the weekends. (We used to have 2 teenagers in the house.) How is it that if we have not changed what we do (and have less people at home), we are all of a sudden nearing our limit? I've tried unplugging everything, changed my wi-fi password, and paid someone to "clean up" my computers. I've connected my devices back one by one to see if there is any spike to determine which one is causing the problem. No such luck and we still are using quite a bit of data.

I resisted getting Mediacom Cable for 3 years because I knew how they do business but with my bill for separate satellite service getting too high, I gave in. Big mistake. It’s been a little more than two weeks and the TIVO box they gave us is bad. We have a technician that lives 300 feet away and they wanted us to wait over a week to get us a new one and still pay out bill even though we aren't getting what we paid for. I believe that's called fraud. They have the local internet monopoly on high speed internet. That's the only reason they stay in business.

I had a salesman come to my home and offer TV, Phone and Internet for $99.95 a month with the caveat that they will pay the disconnect fee for my previous provider. The salesman comes back the next day to say he was sorry the offer to pay my disconnect ended but would give me a rate of $79.95 in its place a month. I received a bill for 111.00 a month plus taxes etc. I have called several times with no help. Finally reach a Supervisor who fixed it for a month. I finally filed a consumer complaint and got it fixed. That lasted 2 months. I called to ask what the cost would be for me to move my service. I am told $29.00 fee for the transfer. My previous bills were $76. I get a bill for $192.00??? Why?? They say they bill ahead. WHAT??? I had service - it was a transfer. NO help. I have spent some many hours on the phone with this company and the service for the programming is not that good. I wish I could go back to DirecTV.

We have had Mediacom internet for several years now, and at first, it was fine. Very recently, our internet has been horrible. On their commercials, they say you get 50 mbs, and up to 100 mbs. At the current moment, I am getting less than 0.05 mbs. It usually hovers around 10-15, never even close to the 50 they say. Very randomly, my internet will cut out, and turn right back on. This has happened over 10 times in an hour. I have used other members of my family, who don't have a big company providing their internet, but instead have a small town internet service. Their internet is very easily twice as fast as ours, and much more reliable. Even if only one person is on the internet, it is still usually less than 15 mbs. If I attempt to upload any Youtube video, it will automatically knock out my internet, and it will not turn back on until I abort the upload. Overall, Mediacom internet sucks. Never get it. EVER.

I had the same problem as Joe of Des Moines. We have had Mediacom for about 4 years straight. When they started the putting on a cap, we never seemed to go over for the first 6 months. But lately in the past 6 months, we are constantly going over the data cap of 250 gigabytes. Instead of paying overage charges, we finally decided to upgrade to the 350. Lo and behold after we switch, does a 350 gigabyte - we're going over that as well. We called Mediacom several times with no answers. They keep telling us that there's nothing we can do about it, we keep changing our password on our wireless router, and we even started trying to keep track of how much data we are actually using.

As with most cable companies, they have certain areas where NOTHING else is available. So, you are then held prisoner to deplorable service, customer service reps that will laugh when you call with a complaint, and service that stops working with no warning or viable explanation. Once you are unfortunate enough to be STUCK with this service, expect internet to drop out at LEAST three times per week, and when you call in, they'll give you the excuse it was either "maintenance" that they DID NOT WARN YOU was coming, or a "problem" with no estimated time of restoration. This is a company that has ZERO respect for their customers, are rude, and essentially do not care about you one bit. AWFUL. Do not move to an area where you are held prisoner by this company. DO NOT.

I signed up for Mediacom internet and was forced to add something, anything, to my agreement in order to get internet service for ca. $33 per month, so I signed up for local cable television, which I never, ever watch. After a year, Mediacom almost doubled my monthly fee to ca. $61. When I complained, I was told that my agreement provided for an increase of $25 plus attendant taxes, but that I might be able to take advantage any promotional pricing available to me. Mediacom transferred me to its special promotions department and, lo and behold!, I was eligible for special pricing of ca. $43 per month the first year and ca. $57 per month for the second year if I agreed to be bound by Mediacom's no-quit without a full penalty contract.

We have had internet/cable through Mediacom for 3 months now. The cable seems to go out like Satellite TV and the Demand Shows are always fuzzy as well. Internet is a joke. We have had internet previously through another company and have always had 250 GB monthly. We have never been even close to this usage and nothing has changed in our internet usage since switching from our old internet provider to Mediacom. We have 350 GB though Mediacom, and we have to unplug our modem in order not to go over our monthly usage rate of 350 GB. We have seen our internet daily usage jump by the minute.

We recently added a new room to our cable service and when I hooked up the box, it was a faulty box. We finally got someone out to work on the one room that wasn't working and by the time he left, every room that had cable was no longer working.

I have been with mediacom for 17 years and now all of a sudden they charge you for data usage and only allow you 250 megabytes whatever that is. I was charged and extra $50 this month for data usage, I am 72 years old and the only one that uses my computer. This is gouging a customer and I am not going to stand for it. I am writing to the attorney general to see if anything can be done about this. It's not a cellphone, anything to get more money out of people, I have never paid for data usage. I refuse to pay the overage when I am hardly on the computer.

Supposed to be getting 50meg download... It varies between 3.5meg and 30meg throughout most days. My cable just went out as I am writing this... LOL. I talked to a rep on the phone and she ran a line test. She told me that I wasn't getting enough signal. Next available service call was two weeks later. So... Two weeks later a smart-** "field tech" came out and stood right here in front of my TV while it was screwed up and told me there was nothing he could do about it... WOW. I told him what the phone rep told me, and he said, (Exact quote) "I don't know what the hell she's talking about." WOW. I'm going back to Dish as soon as my contract runs out. Mediacom sucks. My cable just went out again... LOL.

I am not able to send email messages, but am able to receive them. The company is aware of the problem but uncertain as to when they will have the problem fixed. It has been an issue for over a week. The customer service dept can only say "call back later" - since they do not have an eta on the repairs just that they are aware of the issue and continue to work on the problem. No do they offer a courtesy call back once the problem has been solved.

I thought Comcast would never be beat on the worst customer service award but Mediacom blows Comcast out of the water! I looked into Mediacom before ever ordering their service and I read about how they tell customers one price but then charge them another price but I figured it wouldn't happen to me. So I called a few times while deciding whether or not to order my services through them and was told by multiple reps that the installation charge for the service that I chose would only be $50 at the very most but I could save a little money if I qualified. So they ran a credit check and said the installation charge would be the full $50. I figured $45.00 for 100 mbps of service and $50 installation charge was fair so I decided to go ahead with it and set up a meeting for the installation.

Mediacom's "service" cut out consistently, which is a really funny word to use in this review. They spy on your activity & use illegal wiretapping. They will overbill you as well. VERY RUDE employees on phone & in person, on the internet they fake nice. RUN! Use anyone else, ever charter if you have to.

I have been a Mediacom customer at this address since 2008 and for the past few months I have been supposedly going over my gigabyte allowance that Mediacom is now imposing on their customers. It started in mid summer with just going over by 10 gigs or so at a limit of 250 gigs and a speed of 15 mbps. Then the next month (Oct. 2014) I went over again reaching 306 gigs. So in Nov. I thought I would bump up the service to the 350 gig and 50 speed and that would take care of the issue and help solve my buffering problem I have always had when streaming movies. Well I increased my service and lo and behold it also increased my usage!!! My Nov. usage was 465 gigs!!!!!!

I ordered Mediacom, internet & Tv, in November, so 3 month ago. I taught I was given proper information about my monthly charges. I was told I would pay about 60$ to 65$ a month for a whole year of my contract. Oh boy, how was I misinformed. Incredible. I was told, I would have to pay a 1$ more for my modem rental, after 3 months. I was fine with it.

I have had the opportunity to live in different states and use different cable providers and Mediacom is by far the worst provider I have ever been forced to use. I can not use satellite due to a tree directly across the street that we have been informed would break contact.. not like that would be much of a change from the constant pixelated problems we get from Mediacom cable. They have the highest prices with the least variety available. Fraction of the selection in their on demand. Throw in rude customer service and you basically would be better off staring at the wall.. In fact...

I have been plagued by problems with the lack of service from Mediacom. They always tell me that there isn't an outage when there is. Customer support lacks on caring and English skills. I'm on college and rely on my internet for school... Kicked me off in the middle of a test!!!!

I called to upgrade my services with mediacom. I had my home phone and internet through them and was going to add cable. We schedule an appointment and the day of the appointment I get a call saying he don't have the equipment. So we reschedule. The next appointment the same thing happens. So rescheduled again. Each time I spoke with customer service and got nothing except attitude from them. Third time was not a charm either. The tech showed up but it was extremely cold that day and he was going to have to do some work outside so he came up with an excuse not to do it. He told me to call him the next day when I got what I needed and he would do it. Well next day came and no tech.

We were a Mediacom customer for 13+ years. We originally had the TV/internet/phone bundle, until we got a bill from Mediacom for hundreds of dollars for phone calls to Africa. They claimed we made dozens of these calls in less than a month. Of course, we had done no such thing but calls to the local office and the corporate office got us nowhere. Mediacom finally bullied us into paying the bill or they threatened to ruin our perfect credit. We dropped their phone service after that.

Tried to get new service today, the technician told me everything he could not do...which I promise, I wasn't asking for much. I have a phone jack in two of my 3 bedroom apartment that he would not use because they so call line up with AT&T. I got a deal that comes with 4 boxes, he said he can only do 2. I ask to speak to his supervisor, he told me what he want do and said I can fuss all I want but it would not change anything. So at the end of the day, I still have no services and had to reschedule with another technician and that will take a few days. I am a very dissatisfied customer. My feeling is that I partake in keeping Mediacom a running business and this is how I'm treated.

So just left DISH Network because I didn't have my Fox news and was tired of losing service when weather got bad. And my first 12 hours of Mediacom there's an outage - no internet or HD channels. Looks like DISH will be back tomorrow if this isn't fixed. Can't believe this happens within the first 12 hours.

I was a CSR at the Local Mediacom here in little town Iowa. Horrible business. They literally fired me for a family emergency when there's laws protecting me. Don't do business. The front counter person is rude and is always the same one when I go in there. It's a call center filled with rude ** people who are more worried about having sex with co workers and their "shift bid". They will try to sell you ** you don't need so they can get commission they DON'T deserve. Plus the fact the service might be on or off depending on the day. Most are ** and won't credit you. I've been on the inside, it's full of lies and corruption - especially the trainers who train you to lie!!! They might as well say: "Thanks for calling MediaCON, the biggest CON in history."