Mediacom Cable Reviews

I have lived in 2 small towns in IA but have had poor quality internet service. Internet constantly goes in and out when we call. To find out what's going on or to explain the issues we are told different things from each representative. It's our router, it's our modem which we own, it's the lines. They come out and check the lines there's nothing wrong with their lines. We're told that we need to replace the router or the modem within the last 6 years. We have replaced the router and the modem 3 times and over a hundred bucks a piece and only once did it improve the service.

Mediacom came out three times this past month and worked at the poles. When they left, it seemed to have cleared up a little bit but then it started right back tiling by nightfall. It's still having some problems with tiling, even with video on demand. Me and my daughter watched a movie over the Mother's Day weekend and it was awful, with tiling all the way through it. There was a lady that I talk to about this issue as well as the modem still going off. A guy came to check it. He changed a little thing at the back of the connections to the TV and computer. He said it was not the modem causing any problems, but rather the pole.

When I decided to get Mediacom, they were extremely helpful and expedited my order. Now, six months later, I'm moving into a new home, and they're not so helpful. When I called 7/29/16 to inform them that I was moving and provided the new address, the lady said that they needed to send a tech out to verify service. I waited a few days and called back on 8/2/16 only to be told "the order was just placed today and it will take another 48 hours." I called back again on 8/9/16 and this time I was told that they would not be able to verify service until 8/19/16. This was the point that the frustration started.

For several months we have had erratic service. Someone brought us a new box but it was apparently an el cheapo that now doesn't work at all. We finally got out of the robo call and got a real person but then find out that it takes three weeks to get anyone to come and replace the box or defective cable signal. However, despite the poor and almost non-existent service the monthly bill will arrive on time. At this point we would be hard pressed to recommend Mediacom to anyone and since we have fiber optic piped to the house we might consider that option.

We have had Mediacom for less than a month and I'm already debating switching services. Multiple times now it just stops working. One time was for over 7 hours. And here is the kicker: I tried to call their Customer Support and all I got was a machine telling me they would try to fix it. Began 8 a.m. - 9 p.m. then the machine hung up on me. What the hell kind of customer service is that? Put me through to a person who can at least explain what is going on. Pathetic Customer Support and even worse internet reliability.

I chose Mediacom because my friend has it, and I always enjoy watching shows with her. She recommended it to me. I got the whole package, and the service is excellent.

This is the worst ISP I have ever had. Even the little companies that apartment complexes often force you to go through are better than this horrid excuse for a "service provider". At least 4 times a day I have my internet go out and need to just wait it out until it comes back on, understandable if I was living in the boonies but I live in a major metropolitan area. I have had service techs come in and re-lay wires, check every connection, and even upgraded the router and modem that I have in the hopes of even a modicum of stability. Alas all of this is to no avail as I am still resetting my modem and router several times a day for the little blips that happen and then am forced to wait out the longer ones.

I have internet, phone, and TV through Mediacom, and they have been great so far. The installer is a very knowledgeable young man. All in all, I have no problems with them.

Good morning, Chris sorry for the late update but I haven't been able to respond here up till now everything was great and updated on my last bill. Thank you for taking the time to look at my account and making everything right and fair.

We've had Mediacom for years since the time they came out. We had it at our other house then we got it in this place where we are now. We didn’t want another one. We've got the digital cable in three rooms and regular cable in the fourth TV. It's a small house but I got a TV in all the rooms, so my granddaughters can be happy. My daughter watches TV and country and western music and the grandkids watch a variety of everything, mostly cartoons on Disney Channel. I also have my phone connected to the modem. The overall quality of service from Mediacom has been fantastic. Everything’s fine.

I don't like Mediacom because it doesn't have the programs I like. They are the only company I can have here. I had Dish before and I liked that because I like the programs they have. I just paid them $96. They have a high price, and the cable goes off a lot.

I have cable from Mediacom which I use for enjoyment. I had Mediacom before and I didn’t have any problems so I subscribed from them again. The installation was fine and their technicians were friendly. Service is very good.

I’ve had Comcast and Xfinity but I like Mediacom's service a lot better. I have their internet and basic cable. I play a lot of Xbox Live and I don't like internet lagging so I subscribed to them. Mine’s real smooth and it hardly ever lags out anything. Their service was really great because if something goes wrong, it’s just one phone call and not too long it's back on again. When I go to pay my bill, I pay by phone and their reps were very courteous.

I've had Mediacom for a while and I liked it better when they had an office here where if I needed to talk to somebody, I could go out there and talk to them. Now, whenever I want to talk to somebody, they'll put me on hold for 20 or 30 minutes. I got aggravated about that but I'm not going to quit Mediacom because I like Mediacom. They put me in three or four boxes and cost me about 75-80$ a month. I have the cable and it's better than it was a year ago. A year ago, we were having a lot of problems out here. I'm satisfied and happy right now. I watch a lot of TV and got a different box, where I can go in another room and watch a show that I'm the only one who likes watching it.

I moved from Milwaukee about six years ago and somebody recommended Mediacom to me. I have cable TV and I've been very happy with it. Also, whenever I lose my channel, very often whoever answers the phone is able to help me so I can get back on again. They've been very good.

It seems that Mediacom Cable keep raising my rates every month and I don't know why. I don't use my phone that much. I have the cable but I'm not that happy with them. However, I'm in a building where Mediacom is all we get. I also have problems with the TV services because they sometimes cut off programs that I'm watching and they don't get back on for another half hour. I don't know if they have problems with their communications or their electronics or whatever.

The home in Bay St Louis we own is not our primary residence. For the past 4 times we have been to this home, our internet has not been working. The options I am given by Mediacom involve an appointment 4-5 days out and we are usually not in town. As an alternative, I have driven to the local Mediacom office and exchanged the router. One time in July, I had to return the router I was given 3 times before I got one that would work. I gave up our second DVR box a year ago because it never worked when we came in town. I am beyond un-impressed. The equipment seems outdated, and I hate paying $200+ a month for something we hardly use. There should be a "summer plan" for people who don't live here all year round.

I was new to USA and Mediacom was my first internet provider. I got the new internet connection from Mediacom on January 17th 2015. After 1-2 days my internet was not working (most probably date was 19th January 2015) and I registered a complaint that my internet is not working. Technician came to my house and replaced that modem and didn't give any receipt, even I was not aware that 2 modem has been added into account in the background system.

Mediacom has reasonable price and their representative was courteous and patient. When the maintenance people came out to hook it up, they asked me questions if I needed help with channels. They're right on the job and very concerned. The setup didn't take more than two or three days. They were right here to help me out. I got the box with the DVR and the channels that go from 1 all the way up to the 900. I’m appreciative of Mediacom. They're decent and not disrespectful to me.

For a ten minute repair, I had to wait over two weeks to get fixed, and during that time, I tried to get ahold of Mediacom, and was put through an automated loop several times. I have yet to be able to contact them, if I have this issue again, I intend to go to satellite internet.

The ordering took longer than expected and the installation took a lot long than expected but then the tech stayed on the phone over half the time.

Mediacom has better channels and better receiver because I've been looking at some satellites and they are going out when it rains really hard or there is a wind blowing. Plus, their sales team is okay - they do their job. I like Mediacom and that I can appreciate their cooperation. I have recommended them to a friend.

I like Mediacom best over other cable and Internet providers. They always come right on out when I call them and they're straight with me every time something happens. I’m happy and I'd recommend them all the way.

Mediacom was the only one that could fit my budget. The installers were friendly, courteous, very nice and good people to work with. I enjoy their service. Anytime I call them out and I need someone to be there, they come out.

We had a whole package deal with Mediacom and we never had any problems with them. They were real good talking to us if we call. The other provider we had would put us on hold and never come back. We also know really good people that are involved within the company. We have the service so that we're able to talk and see my children and grandchildren once a week who live in Wisconsin. It’s worth every penny we got.

We have had Mediacom for only 4 days and it's the only provider in our area. Our experience has been so bad with them, that we literally wish we would have bought a different house. We scheduled to set up service last Wednesday, but a couple of days prior, I got an email saying they had rescheduled us for Thursday. They didn't ask me if the time would work, or explain why they were rescheduling, they just did it. The window for service was 1-3 pm and the guy arrived at 2:59 pm. He also didn't bring the cable card I had requested for our TiVo when I first scheduled set up, but he told me that I could call and request one.

The sales team was fine and the installers did a really good job. I chose Mediacom since they were cheaper compared to the other companies. They’re good people to do business with, and the service is good sometimes.

Mediacom Cable is better than other cable and internet companies. It has a very nice quality of service and I would recommend it.

Experience is not good with the telephone portion of your services. Voices and words spoken are often clipped or cut out entirely making some conversations pointless, forcing us to shift to cell phones. Two service attempts for repair or improvement did not resolve the problem. Service men were prompt, courteous and knowledgeable of the issue. They stated that the phone service was the majority of the problems they were seeing. Did do some re-connecting of coaxial fittings with only small improvement in outcome. You need to fix this problem with your equipment!!!

I was greeted by a cheery voice and someone who listened to my problem entirely before assuming what I was going to say. Listening is a talent that is rare nowadays and I really appreciated that.

The rep that came out for the install was very patient and helpful. Made for a great experience.

We've had Mediacom for our cable since ages ago because they are the only cable in my town and their services have been good.

I have been using Mediacom since April 2016. So far I have had no serious problems using Mediacom. Only had minor problem at first. A tech was sent out and the problem was resolved. Have had no further problems. I do recommend Mediacom.

I called & told you to disconnect the Phone & Tv portion but I wanted to keep the Internet. I am very Upset because I never received my "Winback Promotion money of $350". You just think you can promise Someone something & then pretend like you don't know What they're Talking about. The Man that promised me the "Winback Payment" said it didn't have a time-sensitive Period. You are a ripoff. Thanks for nothing & not even attempting to set up an installment payment with your Service. My son was killed in an Automobile Accident on 7-15-2016. I was paying what I could until the bill became overwhelming. Hope you all live forever & Never Die so you can reach that Zillion dollar Mark which I'm actually positive you have already. Oh & my Grandchildren said to tell you thanks because their School's homework was set up for Online, not homeschooling but actual Public School homework! Thanks a lot.

Following the damage due to the storm, Mediacom replaced within 5 working days! Thank you Mediacom for your support! My handicapped daughter spends a lot of time on her computer and she sends her blessings too.

Mediacom has better channels, and receiver because I've been looking at some satellites and they would be going out when it rains really hard or wind blowing. Their sales team is okay, they do their job. Sometimes the service goes out but not very often. I understand that can happen when there's a bad weather. Overall, I like Mediacom and I appreciate their cooperation with me.

Our billing had not been received in mail due to incorrect address. When inquiring about this, the agent allegedly corrected this. Next billing period, again, no bill received. When received (late) we were assessed a late fee. Agent got very indignant and would not remove the late fee. Manager not available. Called central office on 7-25-16 to report incident and was told issue would be handled. Treated very nicely during this call.

The young man who did the installation seemed to know exactly what he was doing. He was a very nice gentleman. He encountered a little bit of an issue, and I couldn’t believe that when he called in that a serviceman would have to wait to get connected to. I asked him, “You mean to tell me you don’t have a direct line right to, you know, somebody to answer the questions you need to know?” And he said, “No. We have to wait like everybody else.” It was kind of funny that these guys have to stand and wait in line to get answered.

I really hesitated getting Mediacom as my neighbors have complained about poor service. However, nothing could be as bad as Frontier since they took over for FIOS. I have been really pleasantly surprised. I will admit that my internet goes down at least once a week and I have to reboot, but that does the trick. Only once have I had to call for tech support for them to reboot it. I have the phone service and it is fine too. Customer service is very polite when I call and capable. I did not get TV. Everyone told me if I have another choice take it. So that gives you an idea of our area's opinion.

Contract ran out. Called and got a new agreement. Man came with all new equipment installed and left. We found that tv upstairs did not function properly and called for service. When guy came nothing was working phone, cable, tv and cable internet. While two repairmen worked on the problem the power went off and they left. Today we have a tv upstairs that shows pink and green when you first turn on. I called and went thru the motions and still the same. I called today to talk about a billing problem and could not get anyone. High influx of calls.

This is not my first time I've used Mediacom. Overall they have continued to improve their service. The Internet speed blows away my other options in my area. I think customer service could improve but it's not horrendous. I'll continue to use them.

I have been with Mediacom for many years. I have no problems or complaints with the service.

The units were dropped in the UPS drop box on the corner of US Hwy 53 and Stebner Road in Duluth MN, on 06/29/2016 at 1PM at the direction of a Mediacom phone representative who knew I had not received packaging or UPS shipping labels. Repeated calls to resolve the issue have failed. Requests to speak to a supervisor have been ignored. Apparently Mediacom is helpless when attempting to locate their own equipment and the responsibility keeps falling back on me the customer.

It was decided by Mediacom that I should have an underground cable put in. A non Mediacom company showed up and the cable months later. The cable to be attached to my Mediacom box and the at the telephone pole. After three appointments with Mediacom to finish the installation, no connection. I have a fenced in yard and leave the dog inside and the gate open. I am tired of calling and being given appointment for next month which service personnel likely will not show up for. I am open for suggestions on how to motivate Mediacom service. I invite suggestions. I reason that cold weather and snow is coming which will make it more difficult or impossible.

Poor TV reception. Not dependable... Picture gets jumbled up often on all TVs.

Internet not working. It did take two phone calls. After the first call the young man came to my home and internet was working. After he left, went out again then called again and the gal I talked to was so very helpful and I followed her instructions and got my internet to work and has been fine ever since. Both employees I dealt with were so helpful and very pleasant.

I was disappointed in your service when I ASKED to have TV and computer service put on vacation. I TOLD the girl "do not turn off the telephone," because of ADT. Everything was turned off and then when we got home and I found I had no phone service they changed my phone number and after a long, long discussions I finally got my phone number back. Also, besides this issue, I am disappointed in your fees. They are extremely high. You lower your rates to try and get new customers and raise the rates for customers who have been with you for years.

I’ve had Mediacom for a long time and they have very friendly salespeople and their cable service has been excellent. I'm very satisfied.

We are happy with the service we are getting from Mediacom for the two services that we currently have with them, those being Home Phone Service as well as Internet Service. For the most part, the service is uninterrupted and runs good.

There have been a few times where the internet just stops and then several minutes later comes back on.

I contacted Mediacom on how to cut my bill. Instead they gave me more bang for my buck. Amount is a little strained but, with upgrades it should be worth cost. Also, I've lost my rep & following up should be priority in some cases. Thanks for your time.

Our modem quit working and someone was here the very next morning and replaced. Great service.

Since March, I moved to Estherville, IA, and experience very slow internet service. I pay for high speed, but high speed is not what I am getting. Thank you for your kind attention.

i enjoyed having Mediacom... Perhaps not the best provider ever, but the best in my area.

I have heard negative things about Mediacom when I first moved here and I will say that everything I heard was incorrect. Mediacom is help and has great customer service.

Technician was pleasant and on time (name Clifton). We are satisfied.

Because Mediacom kept increasing my bill, I switched my tv to DirecTV. I have Mediacom for internet and phone. Is it possible to get a bundle price for all three? Melinda, a Mediacom employee in Georgia, promised to help, but so far, nothing. Can you do anything to help me? I am an 80 yr. old widow on limited income. Any help is appreciated. Thank you.

I had a very good experience with Mediacom however we live in an area where there are a lot of Lakes. People enjoy going fishing and compete on many fishing tournaments and we don't have a fishing channel to watch. I recommend WFN (World Fishing Network). Let's get that channel on the regular channels so we can enjoy watching some Bassmaster fishing or FLW Tour fishing.

We have had Mediacom service for just about a year and the wifi connection has not stayed on for more than 48 hours at a time and I'm being generous with that figure. Our recent service technician visit was such a pleasant experience that I ALMOST stopped hating Mediacom's erratic behavior for a moment. Great, personable employee.

Mediacom did settle the problem to my satisfaction. Although it did take several phone calls to get it started.

Television service is terrific. Internet is very sporadic. Always says "MSN is not working."

Love having a tv with cable. Only problem we're having is it goes out a lot.

Great work by install cable and the internet guy. Internet was sealed a few days but it all worked out.

Quality of picture and service is great. The issue we have is the price for programming. The same shows, over and over, and the better channels keep moving to premium cable set up with digital box. Even the better channels, have repeat programming. Not for us, sorry.

Why must I respond responsible when your service totally sucks? We had approx. 10 calls in for problems - each time given different reasons why the problem exists. Today (8-3-16) we had a call in for tv, internet, and dropped phone calls... That's right dropped phone calls. We were told that a person would be here between 10:00-12:00. We received a call at 9:33. Guess what? The call was dropped...so no service man showed up. Common sense. Call sent in for dropped calls. Ever think of just coming to see with this being one of the problems? So again another day of wasting sitting for nothing. If it were up to me not my spouse I would tell you to come and get your equipment. Not only us but four other neighbors experiencing same crap. I think some sort of refund is expected.

As part of a move, we recently renewed our Mediacom internet and cable services. The services were added on separate dates by separate people. Our cable service install on July 5 was excellent, with a personable installer well-versed with Mediacom's services and channels. We remain quite pleased. Our internet install on July 1 was challenging. The contracted installer was scheduled for 1-5 p.m. While we were at another location 30 minutes away, he called us at 10:30 a.m. to say he was at our home "waiting" for us. When we noted the scheduled time, he replied he "got done early" at another job and was ready for us. I stopped what I was doing and drove to the home.

I'm tired of my internet not working and constantly having to reset the modem. Also have to reset cable box and on demand only works half the time. Been dealing with these issues since I had to switch to Mediacom where I live.

I am getting sick and tired of calling customer service and talking to some Asian who is barely understandable!

We have never lived somewhere before where they limit the amount of data you use, Mediacom was the first. We were running out of data every month with four users on the data pool and we were paying an extreme amount for services. However, there was no other provider in the area so we were stuck. I was never so glad to move and get unlimited internet again!

The service was installed promptly and they even fixed a problem with the cable outside of the house, blocking the road and climbing posts. The speed offered is always there and everything works flawlessly. So far, there has not been any problem.

I have trouble with my internet being too slow and channel 807 has squiggles in it. Also, my internet will just stop working sometimes.

The tech showed up on time and quickly installed the new equip. He was pleasant and professional. At the end he showed me how to use the new set up.

Keep doing what you are doing! Outstanding service.

Installer was knowledgeable & professional. Had us set up & ready to go in an hour or so. He did a great job.

Mediacom service is bad enough with something going down about once a month, but what's worse is the customer service to solve the problem. After waiting 20 minutes on hold to speak to someone, I get an agent. Explain the problem with phone and cable TV keep going out intermittently. After explaining who I am, the account, the problem, then the phone call gets disconnected. You would think the agent would call me back. No, never happens. You have to call, get put on hold 20 minutes again, do it all over. Mediacom, please train your employees to call back.

I just wish the bill wasn't so expensive!

My husband has been laid after 13 years of service. I don't want to go to DirecTV, but this might leave me no choice. My first csr in retention center was great but the last one couldn't help me reduce my bill. Very upset.

TV and Internet. Everything is fine at this time! Thank you!

Telephone call in. The problem was fixed immediately.

Technician was early for the scheduled appointment, and I appreciate him for that. However, He didn't fix my problem. My internet service was still working before he left, but about 30 minutes after he left, my internet service wasn't working. Mediacom is failing to address the problem. I feel like cable line tests should be done, or a new coaxial cable should be installed, or maybe I need a new modem. I'm not a happy camper right now because I'm not getting what I paid for.

I had Mediacom Cable prior to our move to Washington County and had it set up again when we moved back here. The installers were really nice and I appreciate everything they’ve done. I watch TV all day and the service quality is good. My daughter likes them, too, and is set to go have it up where she’s at.

Made the call to see why about my service interruption. The computer explained it was being work on and it was fixed in several hours. Service was great but I don't like dealing with a computer, would rather speak with a human.

I am really impressed with how fast my cable modem can be at times. Compared to 1 mb DSL it is blazing. Would be nice to jump to 200 mb tier. Speed on internet can never be too fast.

Mediacom was supposed to port my number from Frontier & someone dropped the ball & I am very unhappy.

I'm still having problems with my DVR unit. When I record shows, the audio cuts out when watching another show while DVR is recording.

I was formerly a Comcast customer and my service was horrible and the customer service was just as bad. I'm so happy to be with MediaCom. No complaints whatsoever. Excellent company in my book.

Our technician brought us a new router and fixed our problems in a short amount of time.

There have been just too many "outages" in our area of late. I had a two week time when I was off internet more than on. Never got a refund. Then with the billing. My billing kept creeping up each month until I had to cut back on service to afford to keep the internet. I, unfortunately, cannot use Directv, because where I live won't allow it. So I am stuck...

After calling Mediacom the service attendant was very helpful and explained their service, the cost and where I could save money. Since then they continued to be helpful when their modem stopped working, and replaced it. Their technical staff was very helpful in determining the modem was no functioning properly. So far I give the entire staff an "A" for both effort and performance. Thank you all so much.

For as long as I has been a customer of Mediacom their service has not been what I have always been expected of it. One too many problems with their service connection. Not being constant, dropping constantly, not getting the connection that I'm paying for most of the time, a lot of downtime. A couple of the technicians that has come over are not worth at all, and some have been bully towards me when I'm trying to explain the problem.

Sometime I don't think I am getting the full 15 mbs.

My internet is being connected across the lawn two blocks away. In order to increase my speed, I was promised burial of my line to the closest street (Thorington) within a few weeks. I work at home with hi-res graphics and this slow speed is not acceptable. The response time seems to be very slow every time I can for assistance. No one seems to be able to give me an answer as to when my line will be buried.

I am so frustrated with my wifi that I am ready to switch back to CenturyLink. I have to reset my modem daily sometimes twice a day. I had a technician out a couple of weeks ago and he checked all of my wiring and replaced my modem. Worked OK for a while if you don't mind paying for speeds up to 50 mbps and lucky to get 20. On top of that wifi stops working now every day. Hate it!!!

From the start Mediacom has provided excellent customer service. First we didn't have a working line to the house. By the next day someone was out to fix it. Then our trash service pulled the new line & they were out there the next day. A+.

The installer was very informative, polite, and very helpful in showing me how to operate the equipment. Have been fairly pleased with my service thus far.

Mediacom has the best Wi-Fi, the best online and picture altogether. But recently I had to get rid of my Wi-Fi because my landlord wouldn’t let them come up here to service us. And I wouldn't want to pay for something that I couldn’t use. This last bill, I don’t know what they’re doing with it and they’re supposed to deduct our Wi-Fi and our internet off. But overall, my experience with Mediacom has been great.

Mediacom is reliable and reasonable and we don’t have to sign a contract. Their sales team was friendly and knowledgeable. We got cable TV and the installation was good.

I called about the price of my bill and wanted to go under contract. I was told when I got my service I could go under contract AT ANY TIME. When I called to go under contract once a year had passed, I was told that I could only go under contract within 90 days and that a contract with Mediacom was no longer an option, EVER. Even if we cancelled and came back again. Our bill would continue to go up every year for the same service regardless. This is ridiculous.

Mediacom was the only cable option in the community that we live in. In another house that we had in another location, we had Comcast which provided service a little better than Mediacom. But Mediacom's reps were always very business-like, pleasant and helpful. And I had very positive talks with them.

When we are talking to a person who may be in California or in Washington, we are somehow cut off. Is this a problem with Mediacom or some other phenomenon? This event only happens periodically so I can't pinpoint the exact time that it happens. Thank you.

Mediacom has cheaper rates than DirecTV and Dish. Their sales reps were nice and helped me out a whole lot. During installation, there was a big misunderstanding on their part because they told me a lot of things that didn’t come up before when I received my first-month bill. But we got that situated out, so that’s been taken care of. The quality of their service is really good and very convenient.

My fiance and I pay a lot of money to get good Internet. We both have to for our jobs and my schooling. It never works. Maybe an hour a day. We call and get hung up on. They still make us pay for full month even though it rarely works. I have to have it for college. My fiance ends up having to pay to go other places to use their WiFi. I know WiFi isn't something people need (like food), but we are paying for it and actually have to use it. I spend so much money on classes and have to have it for work. If the WiFi isn't working he could lose his job, hence why he pays places to let him work from there, and I could fail classes.

I have Mediacom cable then I have Starz and Encore. They have good selection of channels. When the technicians come, they know what they're doing, which is good cause I don't know a lot about cable.

We signed up for MediaCom back in November of 2015, worst decision ever!!! Not only has MediaCom been very unprofessional, they continue to lie about the offers that they have promised us since day 1. When asking for the money back guarantee just 1 month into it, especially after the technician broke our tv due to complete lack of care, we were not given the ability to do so, even though that advertise it, that's false advertising. Our service has been absolutely terrible. There are outages all the time!!! Every time we call in about an issue, it says, "there is a known outage in your area and we are working on this to get it resolved," yet somehow they never fix it because we still have no service. We have spoken to MediaCom Corporate who in my opinion is even worse than the rude and inexperienced customer service reps.

I have Mediacom internet here in Iowa and internet and TV in Florida. I have a credit history with Mediacom and most of it was not good. For example, in June 23rd, I bought my own modem and router with Mediacom’s blessing, but they took their modem back and that’s supposed to be $12 a month off. Now the July bill, which came out yesterday, still doesn’t reflect that. That’s just not good business. Why wouldn’t that be reflected a month later? And TV-wise, they mistakenly unhook us one weekend in Florida and it was on a very bad time because I’m a basketball fanatic and my team was playing that weekend. We had to go to a restaurant to watch, and that’s not desirable. I said, “So after doing this to us, you gonna make any adjustment?” They said, “No. Accidents happen.”

On July 21st, we received a phone call threatening to shut off the service at our restaurant in West Des Moines due to non payment. After explaining that we took ownership on this location on June 1st and have a different account name and number, they looked up the information, apologized, and indicated that the account was paid in full. On July 25th, we received a second phone call threatening to shut off service. Once again, we had them look up the information and once again, they found that the account was paid in full. However, this representative continued to badger us for contact information to update their records on the delinquent account.

The first time Mediacom came to hook their system up, their installer used a wrong USB cord. So we only got to watch TV for a week and then it wouldn’t work anymore. But someone came out to change the cord. Then another week later, the picture came back when the volume was turned back on. We just did that over the phone. I have the box in one room so everything was okay and the problem was just with the volume that time and the wrong USB cord. But in my mom’s room, the cable completely went out and wouldn’t work. They said she needed to get an adaptor for her cable to continue working without a box. If we had known before they came, we would’ve purchased one. We now got her one of those little boxes at $27. I haven't paid the bill yet. I’m just waiting to get my money so I can get the cable turned back on.

Mediacom was the provider we’ve had the most luck with. We got a bundle, inclusive of cable, internet, and phone, primarily for personal and gaming use. The internet can be a little laggy at times, but that’s when there is a power down, but otherwise, it’s been pretty good. We have five cell phones connected to the internet, three or four game systems, and computers. Also, the sales team has been really good, helpful, and knowledgeable.

I live in an apartment complex, so all I can get is over the air or the cable and I cant use any dishes so I decided to use Mediacom. I have cable and the internet and a phone line from them. Their sales team have always been friendly and were able to answer my questions. Then they sent someone out to put it in. He was a real friendly guy. He came in, did everything and ensured everything was working before he left. The service is great, but my signal comes from down in the big town. So sometimes they have an outage problem down there and it affects me up here, but they always get it fixed.

I have good service with Mediacom Cable. I got the basic cable and they quickly put a little box down by the TV. Also, I had my bill lowered and I was pleased with the deal they hooked me up with for my phone and cable.

Hey Mediacom, just wanted to say thanks a lot for making my 90-year-old grandmother who lives by herself go without TV for 5 whole days just so someone could finally show up and fix the problem in 5 minutes (the problem was caused by another Mediacom employee 5 days earlier when they accidentally cut a line while assisting someone in the house behind my grandmother's). Really? Not one single employee during the past 5 days was able to work 5-10 minutes overtime and fix this issue? What BS! I wonder what kind of discount she'll get this month? Your company gave me a discount on my bill when I was without internet AGAIN for 9.5 hours this past week, so SURELY she'll not have to pay full price.

I have been with Mediacom since about 2001. I have had problems with them since day one. Have had multiple service calls through the years but still having issue. Their service is at best spotty. In fact if the temperature outside is 70 or over I have no internet service at all. The response from the technicians is to tell me that I have the wrong connections on the coaxial cable which is funny since they are the ones who put them on to begin with. They have cut my lines so many time that if they do it again they will have to replace the line.

The price of using the internet and watching television via Mediacom has increased from $89.44 to $93.80 to $104.75 over 12 months. Incredible! And I am not receiving any additional "services." When I signed up for service, a credit check was completed, and a customer service representative asked if I wanted the "border service", apprising me of the title and synopsis of each show, and I responded that the "service" was not necessary. However, the "service" did indeed appear during the winter months, and my charge was automatically increased to $93.80. And in July, the bill inched ever higher to $104.75! Same service (even though I expressed no desire to pay for something in 2015 that I deem unnecessary for television survival), but more money.

I think I am at my last straw with Mediacom... I get told on Friday that it's a street outage by a tech and now they are trying to say it's a single home issue now... I smell BS! After 11 years of Mediacom I think it's time for AT&T! I am tired of having to take off multiple days of work and losing a lot of money for Mediacom to constantly have to come out and fix issues. Poor Customer service for a long time subscriber and didn't care if I leave or not.

The leasing office that we live at referred Mediacom to us. The area that we live in has a lot of trees and doesn’t really get good signal, and they said that Mediacom would be the best. We have the internet for about three months now and it’s really good. I like it. It wasn't that easy to install because we have Dish and the way our apartment is set up, there's only one line. The installer had to go and split that one line from the cable line and make it an internet line. The guy was really nice and professional and did everything the right way. When I had a power outage and the cable and internet went out, another guy came and fixed everything. The customer service was really good.

Mediacom is the only one that would provide service in my area and their salesperson was good. I also had a wonderful time with the installers who got everything working easily.

I’ve been a Mediacom customer since 1982. I've had quite a few conversations with their team members since the adaptors went in. My TV went out in my living room and as a result, I made an appointment with the technician to come out. The TV would pop off and then I’d plug it in again and it would go for five minutes and then go off. We just turned the TV off for about three hours and turned it back on. It’s been fine ever since, and I’m on the sense if I should cancel that because everything is working fine. I'd hate to have anyone come out and not be able to find anything wrong with it, so I was thinking about calling one of the customer reps and seeing what they would advise. Everybody has been very courteous.

I’m 87 years old and I have been a customer for Mediacom for many years. I’m very well satisfied and I haven’t had any problems with them. When I request certain things, they seem to be able to get it done. They also call me to remind me that my bill maybe due. They answer my questions and when I can’t get to the office, I get on the phone, get the number, and I get in touch with them. It was not difficult for me to call. But yesterday was the only time that I had that problem. I had called them so I could pay my bill, but it seemed like the operator couldn’t get the right number. That’s the only time that I have been frustrated.

When I started with Mediacom, I went to their office and they gave me a list of what they got and I just pick it out. The sales team seemed okay and I availed the Gold Package that got everything, so all the movie channels were there. It was reasonably priced compared to the other one that we have here in town and they've got better service. The tech guy who installed it took him a few minutes to work on it. All he did was come inside the house once he got it fixed outside and hook it up with my TV. The cable and internet worked fine and in two years we have had it, it only did not work once and they came out here and fixed it.

One of my friends had Mediacom and got the on-demand so she could look up the shows that we watch. Mediacom had all the other ones and DirecTV didn’t have it, so I tried Mediacom out. But had I known all these extra fees, I would’ve forgotten the show and waited until the old season starts playing on TV and recorded the show.

I have called Mediacom three times in the last 24 hours. Last night (July 20) I asked two questions of which neither were answered. I asked a fairly simple question and the CSA put me on hold for 15 minutes and never came back. Today I call, again sitting on hold for 10 minutes and the CSA I spoke with did not listen to anything I was asking - she just wanted to sign me up - for something she couldn't explain. I was frustrated with her and the speed in which our current service is running and asked to speak to a supervisor. She put me back in the queue with a message that had me waiting even longer than the first time.

I got internet, phone and tv from Mediacom and their salespeople were pleasant. I use the internet daily and the tv is for family time. Installation went fine and the service is good quality. However, I can't remember how to use all the controls. The boxes do different things and I can’t figure it out. But, I’d recommend them.

I have television service from Mediacom and have been a customer for around 20 years. I watch ballgames on tv as I'm retired for good and don't get around much. Everything is alright.

The technician servicing my home was prompt and very efficient. He also was very knowledgeable.

I got the telephone and internet from Mediacom and the installation was very nice and quick. I use it when I watch TV when I get off work and when I work on my job on the internet. I would recommend them.

Mediacom is widely used in our area. It is also the cheapest and the service is good. I got my internet service through them for my personal use. I had no issues with the sales people when I was signing up and the installation people did a good job. They were quick and knew exactly what they were doing. I've been with Mediacom for a year now, and I like that they haven't raised my rates. That's the way to keep a good business going.

Mediacom is a very good service and we had very few issues with cable. My only recommendation would be to offer a better internet. Frontier is very slow and we are not even online a lot. I was also told several times that my cable and internet bill would be combined into 1 monthly bill. It wasn't a big deal to pay 2 separate bills but 1 would have been more convenient. I wouldn't have thought much of it but I was told at least 3 times it would happen and it never did. I have recommended Mediacom to others but I always have to make them aware of the not so reliable internet.

Mediacom's sales team was always nice, friendly and tried to get me the best deal. Their service was good and I had no problem with them. However, it kept getting too expensive so I quit and went elsewhere.

We've always had Mediacom Cable as we live in an area where there's no other cable company. We used to not have any problem when it was just the regular cable. Our old TV was with AT&T, the cable was with Mediacom, but we combined them and that's when the problem started. I used to have the TV to cable. They would all just go off because when one goes out, the cable, the internet, and the phone would all go out. That was a hard experience. However, they would come out and try to fix it. This started last year in June and it really got complicated. During the month, I was mostly out of service than I was in service. And right now there is still something else. But they have rectified as of the 20th.

Thank you. Please send someone to fix these spikes.

In 2014, my husband and I switched from satellite cable to streaming only. During this time, we also switched our internet provider from AT&T to Mediacom. During the enrollment phone call, the Mediacom rep told us about a promo happening where you could bundle Internet/basic cable (local channels). The price was good and since my husband does sometimes like the news in the morning before work that cable provides, I enrolled. We were fine with the services but two weeks ago, we received a message on the tv letting us know we had to switch to digital and would need an adaptor. Since we so rarely watch cable and mainly stream, I called Mediacom to cancel cable services. I was so glad I did since switching to Internet only saved me $40+ dollars on my monthly bill. The cable services were good, but not worth the price for the amount we were watching it. I may have kept it if the price was lower.

Mediacom has more channels for everything. It's great service but sometimes, it freezes up but not really too bad.

We had Mediacom for quite a while before and then we changed to Dish because my husband insisted that we do. We had Dish for 2 years but I wasn't satisfied so we went back to Mediacom for our TV's and have had them for 10 years now. However, I've had a bit of trouble getting the food channel when I got back to Mediacom and I've called them many times. I've had repairmen half a dozen times but they've always been real good about getting it straightened out for me then.

For the last 2 months the internet had dropped at random times during the day. Have had 2 tech's out to house and found nothing wrong and said it was an external issue and contacted supervisor. No one has contacted me nor has the problem been fixed. I have contacted 2 internet supervisors on tech line and was told they would relay problem to ground supervisor and have someone call me back. No one has called back. Problem still exist and no one returned phone call. Looking for another carrier.

I have Mediacom cable and internet. They are faster compared to other providers and I mostly use it for gaming. The quality and the service I receive from them are great.

I've been a Mediacom customer for about 12 months, and it's been good overall with them. I use them for my phone. When I moved here last summer, I got a digital satellite for TV and I told the company providing me with TV service that I wanted to pay for the phone service, too. But they said that Mediacom will provide the phone line. It was 11 days before I could get the phone turned on, and I didn't like that too much, but I got it and I'll keep it. The installation experience was good and was as quick as it could be. The reps went down here a couple of times. The line that Mediacom provided became unplugged, but they plugged it in for me real quick. They sometimes also help me with what my balance is and when my next statement will come. We used to have payment due on the 21st, but a lot of times I pay my bill on the first of the month.

We previously had a WIFI router (D-Link) and was able to view what devices were connected in our home network using a web page. Since switching to Mediacom WIFI, we no longer can view our connected home network of devices unless we pay $3.95/month to set up access to it. Why should we have to pay to view this?

Worst option available. Service fails CONSTANTLY! Tech support is a joke and appointments are weeks after you call. Hate this company.

Every time I have called in, my experience has been great, and every time I have a tech come, he is great, as well. But the customer service experience with the store rep never seems to match. I recently went in to get a additional box. The lady didn't seem like she really wanted to be there. I was surprised as I turn to walk to the door, she said, "Have a good day." But over all I love Mediacom. Thanks.

I got cable and internet with Mediacom and it was a great experience with their sales team. Installation was easy and the quality of service I receive from Mediacom was really good. Overall, it was time-efficient. They knew what they were doing.

I knew a couple of people in the building where I live at, and they recommended Mediacom. I ordered the package with the phone, internet, and HDTV. It took forever for my internet to come. I have service only since March but it's been a fantastic experience.

Internet down on 07/12/16 and cannot come to repair until 07/22/16. I pay ~$75/mo for this "service." Told if my modem was the problem they would charge me ~$30. Bought new modem; same problem. Said they would escalate to sooner if someone cancels. Someone needs to be at house within 15 minutes of when they call if that occurred. I work 30 minutes away and have no guarantee they will call. Unacceptable! Cannot believe any company would expect that kind of downtime... 10 days! This lack of service and consideration for a long paying customer is costing me thousands in lost revenue since I need access in the evening to solicit sponsorship and ticket sales for an upcoming event where I have invested $5000+. Time is of the essence and 10 days of lost productivity is damaging!

I've been a customer with Mediacom for about 6 months now, and I can not wait to be able to switch services. When I first signed up for service the deal they were giving me sounded very good. When it was time for the install I was extremely excited. Now I wish I never involved myself with them. This company has done nothing but stress me out since day 1.

Been with Mediacom a number of years and found that they are always working to improve their services. They hold their customers to a high value. Tech service is cutting edge and prompt. We have no complaints. We would definitely recommend without hesitation.

We use Mediacom for our internet and cable TV. A few weeks ago, we downgraded our cable and it was a nightmare. I talked to four different people and got four different answers to the same questions, so that was a little troubling but that's been the only real rough path that we had.

Mediacom was cheaper and their reps were knowledgeable and pleasant. I got the basic cable and two boxes and installing them went very well.

Repairman told me I should replace router but the problem was in computer.

Very good. I would highly recommend Mediacom.

I had another cable provider for several years, and it got to where I couldn’t watch a half-hour TV program, without going off half a dozen times. I tried Direct but they said they couldn’t put a dish on my house ‘cause there were too many trees in the neighborhood. They want me to cut trees but I told them I didn’t have $2000 to do it, so I went to Mediacom and I just got my cable service last Thursday. My experience with the installation team was fine.

I've been using Mediacom for about six years. I mostly use it for watching television, and the quality of their service is fine.