Mediacom Cable Reviews

After installation we experience several issues. Two remote tv's would shutdown (connection lost) after being on for approximately 30 minutes. We would lose the wifi. When it was working it seemed to fluctuate. A service call was made. The tech immediately saw the modem that was installed and said that it was one that should not have been installed. That this modem was faulty. He installed another modem. After he left we could not connect devices to the wifi. A call to Mediacom was made and they said our modem was not connected. A second call was able to resolve the issue by escalating the problem. All seems to be working now. But the above took over a week to resolve.

I had Mediacom before I moved to my new house and I liked it then. But now, since I ordered it, I haven't been satisfied with how I've been treated. The sales team was excellent and I had no problems with ordering. Everything was smooth until the installation. The first tech came and installed on the 30th and he said that it was good to go. Then I was told he didn't install it right so my cable was going in and out. Somebody came out on the second to give me my TiVo box and hook it up. They said it still isn't right. So now I watch TV with my HD box and I can't put my TiVo box on because it's not gonna work. I was told somebody supposedly came out on the 8th but when the person came out, he said he couldn't find where I live. I was told they'll go on the 12th.

I live in an apartment complex that doesn't have satellite so I had to choose a cable company and I chose Mediacom. The sales rep explained to me that they have several different packages. I selected the Silver package and then I got the internet because I needed WiFi. The tech was great and knew exactly what he was doing. Installation was done in a heartbeat.

My Internet was going on and off. Not working properly. So I called, waited 3 days, guy came out said "It's not doing the problem now." Of course so he tighten everything. I asked him to please change out the modem router. So I shouldn't have any issues. He said "sorry I don't have 1 on my truck." Okay so you're here for my Internet issue and you don't have what could fix it. He said it should be okay. 40 minutes later it's out again. I call again, explain tech was just here. And it's still broke. "Okay we can send a tech out in 15 days to take a look at it again."

When your tech showed up to install, he informed me I should have got new TiVo box shipped to my house. That has yet to happen. So your installer said he grabbed all of the used boxes and could install one of them. I declined having him install old box but he insisted on doing it. THREE TiVo boxes later, he got one to work. Collected his money and left within an hour the picture started to break up. I called one of your techs on the phone told him of the problem. After a couple of tries to reboot the box we both decided it was a bad box. Hours later, I had removed the TiVo boxes, splitter, cable and went to straight into the TV. The salesman said I would be getting new equipment and that is what I expect. I am still not able to enjoy TiVo and all the features. Awaiting a repairman/tech to resolve problems and reinstall TiVo. I do not think anyone will read this. Prove me wrong with a response to this description.

I'm very happy with Mediacom Cable. We started out with them and they're all we’ve ever had. The quality of their cable service is good. Once in a while, I have problems because of the weather but everybody does.

I have been a customer of Mediacom for over 15 years. However, our bill for expanded basic, phone and internet services is over $180 per month! It is quickly becoming an unnecessary luxury. When we talked to the representatives in our local office, they were very rude. We are ready to disconnect our cable and go to Big Dog Satellite.

Internet Speed Repair - I was the last call on the repairman's list for the day and he had already been working waaaay past 8 hours. He took his time and did a careful analysis, made adjustments and calls to Mediacom, and answered all my questions. He demonstrated that I was now getting all the speed that my agreement asked for. A very pleasant experience.

I live in a rural area and Mediacom is my only option for "high speed" internet (although I never get over 12 mbps, not really high speed). My service is very unreliable. For the past month, it's been even worse than usual. My internet drops out three times or more every day. I work at home, so this has crippled my home office. A technician visited two weeks ago (I had to wait two weeks for a service call). He said my modem and internal wiring are fine and didn't fix the problem. When I called back for more help, Mediacom said I had to wait an additional two weeks for another appointment. After repeated calls trying to get an earlier appointment, agents always promise to elevate my case, but when I call back, there is no record of those promises.

Ever since August of 2015, Mediacom has continually found the need to raise my monthly bill bundle of services. I've repeatedly informed Mediacom that as a disabled American, I can't afford their arbitrary raising of my monthly bill.

After a call from Mediacom, we agreed to an improved internet service and was sent a new modem which we were told was simple to install. We installed the modem, however, had no internet service. After over 3 hours with 3 different representatives, we finally got internet and wireless service but now our phone was dead. We have been waiting for a week, with no phone service, for a technician to come to fix our phone. This is the worst customer service we have ever received. We called several times requesting quicker service for our phone due to the fact we are seniors, could need emergency service and have limited cell phone service. We've received no help.

I’ve been with Mediacom for quite a few years and I’ve been very satisfied. They’ve tolerated my calls to come out and check it out. The two boys that came out to check everything were nice young men. They were on time and they wouldn’t leave until they had it perfect and they did. There were some shorts in the wiring, so they replaced the wiring to the black box above. It’s been about a week so far and the reception’s been perfect. We've had excellent service and I enjoyed it. Mediacom has been honest about everything and they’re not pushing for anything.

Mediacom had a special on for a year where I got a bundle. It was also cheaper than any of the rest of the companies. The phone I use all the time is alright as well as the tv which I watch a lot on. However, I wish Mediacom would let us pick our tv stations and not pay for a bunch of stuff we don't use. They always pad sports channels on it but I'd like to get rid of that. The internet was slower than molasses in January, too. Apart from that, my Mediacom experience has been fine.

Street Outage - Dogwood Drive second time in four days. Kara who took my call, blew me off and let me know it would be days before Mediacom could respond. Only has service for two weeks and line has been out 40+ hours. Management needs to get out of the office and see what is going on with customer service.

I was sitting watching tv and my screen went black. My phone went dead. Looked outside. There was a car outside my neighbor's with Mediacom contractor on it. I went to see where this person was. He was walking back with a long ladder. I asked him what he was doing. He said he had a disconnect order. This was very embarrassing. I am 63 yrs old and have never had anything disconnected in my life. I pay my bills. My neighbor was home. He had parked in his driveway so I know he saw what happened. Very embarrassing to me. I told him it was an upgrade. He went to his car.

I've been a customer for about 1 month. Hasn't been very good. Tech said I need a new box. In the past a box could be picked up at local office. Discontinued that practice. Made me an appt for roughly 2 weeks from the time I called. My problem was that every channel shows TO BE ANNOUNCED. So I click each channel to see what is on. Been with Comcast for many years, nothing like this. I new to the eastern shore and it was this or DirecTV. Hopefully Mediacom is better than this. Can someone help me bring me a new box. I never like to complain, but this is warranted.

Customer support and technical help is great. If they can't do it in office then they get you in home support as fast as possible. I commend their efforts to satisfy their customers. Their techs are thoughtful and friendly, kind, helpful, and does everything to make things right.

Had a good CRR the last call I made. My internet has been out for two weeks, the earliest they could come out was 10/04 between 12-5 pm. I had my wife take off work to make sure someone would be home. No one ever showed up nor get a call saying they can't make it. I called the 1800 # for the third time asking why a service tech did not show up. Was told they did not show up 'cause they had an outage in my area, and can't schedule another appointment 'til they fix it.

I love Mediacom! Anytime I have a problem or a question I receive excellent customer service. I called to add some channels the other day. The call took about 15 minutes and I got exactly what I asked for!

2 issues. The programming listed for channel 119 is supposed to be WYCCW, instead it is FNX. Called to see if this could be corrected since I watch WYCCW frequently. I have heard nothing back and nothing has changed so Zero stars for that issue. Needed a new remote for the digital cable box, was informed where I could go pick up a replacement for free, which I did without any hassles. Five stars for that issue. On the programming don't feel like anyone really listened or cared or was going to pursue the issue to have it resolved.

I like Mediacom. I can get better channels and better service from them. I've got the phone, Expand, On Demand and just about everything. I had some complaints when they came out to check something for me because the ones who came in and put my Mediacom for me didn't put in new wires. So I called them and they gave me a new wiring which I put in. They also gave me a used remote box. I'd be talking long on my phone and all of a sudden it would go "poof" like it wasn't there. So they came today and gave me a new remote box. But overall, I'm satisfied with the experience.

Mediacom's sales team was fantastic. They were able to answer any questions I had for the particular package that I was looking for at the time and what other options I had as well. That made it easier for me to choose the right package. However, the very first technician that came over didn't do the installation correctly. So he said he was gonna bring somebody else who turned out great. The second technician looked at things then started routing the whole thing and connecting it. I was then able to have the system working that time. The technicians who've come have been very helpful and they did all the connections as it should be. Everything is working fine.

I was real frustrated with Frontier as I was spending almost $200 and by going with Mediacom, it was reduced by quite a bit. We have services for Internet, television, and a phone line, and they're good. The only thing we’re missing is a television station that we’d love to have. I haven’t had any problems with the sales team. The only thing is we’ve had some internet outages that have caused a little frustration. I did not like the man who came out and installed. He didn’t finish setting up one of the TVs on the TiVo. In fact, I was trying to do that last night and I’m stuck. I’m working on getting that straightened out and it could be TiVo more than Mediacom, but I’m not upset. When I call in for help, they’re great and I like the good, friendly service.

When we decided to go Mediacom, they had a promotion that stated "Get the Xtream 50 silver, and you receive a $100 gift card". We have had nothing but issues since we signed on. Our bill has been as high as $189 a month, compared to the $89.99 a month (we are bundled). We have made payments over the phone that "seemed to have gone to the wrong account". When we noticed that the payment wasn't taken out of our account, they proceeded to try and charge us an additional $35 "late charge" because they either credited our payment to another persons account OR "we're not really sure what happened".

I was really happy with Mediacom and we've always had it, except for one little mishap. I talked to one of the lady representatives on the phone and she was real rude. She said that there were no deals that I could get and I was with Mediacom for many years. She was gonna look into it but I don't know if she did. I made up my mind and went to the water company in Independence and got their cable.

My services have been restored.

I use Mediacom for internet. Their sales team was good and were nice on the phone when I signed up. Installation didn't take long. If I have a problem, I call them. They take at least a week before they come and fix it. I'm satisfied with my Mediacom experience.

We had Verizon for years and never had a problem. However, Verizon sold out to Frontier and Mediacom was our only other choice once we got rid of Frontier. We live in a private, gated community, so I went to a lot of my neighbors and asked why don't we give the small guy a chance. None of us had any dealings with Mediacom in the past and we talked to a few people and the information we got was mixed. I went to the local office of Mediacom and the head salesman, Mike, spent a few hours with me. Mike came to our community, spoke to some people, and we signed up. But instead of three days, it ended up being two weeks to get our service in.

Mediacom is really and truly is number one company to use in Albany. They're our cable provider for about 10 years since we've lived in our apartment. I really had no problem except that it has gone out sometimes. I watch TV everyday, and overall, my Mediacom experience was excellent.

I live in an area where the only Internet provider available is Mediacom. They have increased my rates without warning every few months, I've lost Internet access for weeks at a time, a customer service representative has laughed at me and I have zero trust or faith in this company. I am an online college student and am at the mercy of these monsters to complete my schooling. The next house I buy I will ensure I will never have to work with this sneaky, corrupted company again. My advice is to avoid Mediacom at all costs or be prepared to be raped.

I've had Mediacom service for a while. I love their prices and benefits, I've worked for other cable providers so I know when I'm getting a great deal. Recently we have move in our neighborhood so we had to transfer my service. The transition went over smoothly, then the issue came. First I was getting kicked out of my internet server. As I stated before I've for cable companies so I know how technology work. I know about peak hours, when a certain time of the days your service slows. I also know about sharing megabits in your household. Hence the I got the top speed and tier of service. Given the knowledge I possess in the field I was thinking nothing of it. I would just unplug and refresh which basically the solution for any modem issue honestly.

I live in an area that does not have fiber optic telephone lines. I had the little Verizon Jetpack I carry with me but it was very expensive and I had to keep buying more plan that costs $15. Then somebody sent me a whole bunch of pictures that used up what I had paid for and it goes on like that until I finally gave up. I found out that the only Wi-Fi service this area is allowed to have, is either Mediacom or used to be Verizon but it’s now Frontier. I didn’t want Frontier so I tried Mediacom. I live across the street from the Mediacom store. It’s that close to me so naturally, I chose them. I walked over to the store, as I always check on things, and they were very, very helpful and good. Amanda printed out and gave me all the information I needed. The store over there was very, very excellent. I had no complaint with the person who set me up with the account and she was very nice.

Since we had for Mediacom installed we've had nothing but problems. We got the complete package-- cable, internet, phone, TiVo. Our on demand has only worked once, our internet is slow and now cable and internet isn't working. I called and waited for 20 minutes. The CSS had me reboot and it did not correct anything so she said they couldn't make it out till October 4th. When I ordered the service they were fast about getting out and getting us setup... My children need the Internet for school and I do work at home with it. The CSS said she was very sorry but couldn't do anything else. I guess they have longer wait for getting stuff fixed than setting up... That's a red flag!!!

The service with my cable is crappy and my internet comes and goes. We have to keep unplugging it to reset it almost on a daily basis. It refuses to work the way we need it to. Plus, when I get online sometimes and use it, it freezes. I spoke to them about it but nothing's been done yet. I even got an upgrade on it thinking it would be better but apparently it's not.

I was new here from Phoenix and when I moved, I asked Cox, who was my provider, to recommend someone and they selected Mediacom. I mainly dealt with the reps on the phone to get the contract for the next two years and it was good. It was clear, I got the answers I was looking for and I made my decision according to that. I only need internet for services like paying bills online and catching up on the news, and everything’s fine. That’s why I’ve been with Mediacom for two years and I chose to go at it for another two years. I know there are solid providers in the area now that I’m situated here in Rio Rico, but I’m comfortable and happy with Mediacom.

We had a direct dish. When we moved to this apartment, we couldn’t put it on the building and didn’t have it the way it was supposed to be. So we had to go with Mediacom. The service is great. If we have any trouble, all we got to do is call. If it’s an emergency, they’re here within a few minutes. And if it’s something that can wait, they put us on a list and get to us as soon as they can.

I get my internet, phone line and cable from Mediacom. Their internet is better than the other company and it is cheaper. The service they give us is fine, but the initial cable hook up was horrible. The technicians were lazy. They installed it for two flat screens but they couldn’t get the flat screens to hook up. Then they gave us boxes and even the boxes weren’t giving us all the stations we paid for. We finally got the problem fixed, but it was really bad. It took them three trips and three different technicians to fix it.

The work as to installation of equipment was good. However, as usual, Mediacom didn't complete the agreement. I didn't receive the correct programs agreed to by my conversation with the rep when I first inquired on 08/26/16. Mediacom has always been rated low on customer service. No follow up by Mediacom after the installation date.

Mediacom worked in our neighborhood, and I decided to use them because of referrals. We got service for the TV, internet, and telephone, and the installation was very good. I've had a few problems, but they always took care of it. Occasionally it'll go down, but we just reboot the router and the modem. Other than that, everything works fine, so I have no complaints. Overall, it's been good.

I took over a Mediacom account that my son had and I don’t like the service. I have the internet with them. The installer came out and put a box. The second time, I had the box go down. I had to wait a week for them to get their butts out there to get the system back up and running. I've gone on to have another system with them. I tried to have it advanced so it would be faster, see if that would work any, but it doesn’t seem to have much since it goes down a lot. It's naturally super spotty. I wish I can get something else because it's lousy but I'm stuck and it's the only company I can get in Valley Center where I am.

I was tired of paying too high a cable bill--my bill was getting close to $200. I called several times weeks apart to get my bill to $150. Never was able to do that--I said well I've seen specials on the TV and was told "those are for new customers". I was a loyal customer for 2 yrs. I had great service from Chase!! And enjoyed having TiVo. I did not expect to pay $50 but really no one could get it to $150! After calling several times I decided I was looking at other providers!! I kept the internet only--and if cost goes up and up, I will cancel and check other providers for my internet!

We had Verizon for years and since they changed, nothing worked so we changed to Mediacom because it's local. I'm 77 years old and I watch TV every day. Mediacom's TV service has been terrible, nothing ever works. If they fix something, something else goes out. Their customer service is a joke too. When you call, you get the Philippines. What's somebody going to do for me in the Philippines? If you can't understand what they're saying, how can you talk to them? You're lucky to get a person in the States. They walk you through but then it never gets fixed. It just keeps going bad. Now we're having trouble with the caller ID again. There isn't a week that goes by without something happening. The service has been very poor.

We were having problems with our other provider and we heard Mediacom had a good service and switched to them. Their sales team was great. I run a business and they said with what I will be needing for services, we could do it all, the residential side and save money. So that's what we did. When we first got the cable installed, it was great. The installer came out and he was very professional, fast and knowledgeable about the job. We've since moved to another location down the road and we have had a living nightmare trying to get our services reconnected at our new residence.

The overall price is too expensive. I pay 147.00 a month just for cable and internet. You need to lower your prices.

I signed up for a 2 year contract with Mediacom for bundling of cable/phone/internet. Thankfully that contract expired this month. Already dropped the phone service. They do not offer blocked nonpublished phone service so everyone you call gets your home phone number - our telemarketing calls quadrupled. Several times our caller ID showed I was calling myself from my own home phone number. I contacted Mediacom, was told that someone had "cloned my phone number" and that there was nothing they could do about it!!! WTF?! Unacceptable for obvious reasons!

My service has always been restored quicky with a phone call. Never more than 10 minutes! I am disabled and my phone, tv, and internet is my only connection to the outside world basically and entertainment. So thank you for your quick service.

I will stay with Mediacom Cable because they do not charge for their equipment. I only pay $.99 for the small DTV box. I changed from Verizon for that reason. $19.99 for the first box. $13.00 for the second. My bill was always too high from month to month. I will never go back, nor will I try Xfinity of Comcast.

Nobody else is close to the speed that Mediacom offers. It's the best internet speed there is in Nogales. I use it mostly for streaming and a little bit of computer work. They stopped the phone service, but it was fine. It's good and I never had any problems with it.

Dylan listened to my problem. Diagnosed and provided a solution. Asked me to contact him if I had any other issues. He was competent and respectful. Good Installer to keep!

When we decided to go with Mediacom we were quite pleased with services then we were losing signals which meant NO PHONE, NO TV, NO COMPUTER. Now I CAN understand the need for upgrades. No prob. But don't you think it would be a good idea to give a courtesy call to the subscribers that would be affected. Not everyone go to the Messages part. And when this is done or happening that you give a bit of a discount or a free V.O.D. Well that's if it is provide. I was told I was supposed to get that (V.O.D.) but then I was told that is Not Provided where I LIVE but you sure can get those ADULT MOVIES on the programming. I do feel you need some fixes done, before you start losing subscribers and that WOULD be SAD for EVERYONE Hum!!? Thank You.

Internet always got interrupted and kicked out from launching. Not satisfied with all services. Telephone was cut off during the conversations a lot. Got frustrating with media on cable services a lot lately. Need some improvement.

The sales team of Mediacom has been good. However, I’ve had big issues with service. My TV just goes out. I've had to call them a handful of times and they say it’s because of my area. But they’ve tried to figure it out and have always been very nice. I have had good support from them. They gave me an appointment for like five days out. But, nevertheless, I started playing with my remote. I have to use two because my remote for my TV is not on Mediacom’s list. So for on and off and volume, I have to use the one that came with the TV. Otherwise, I gotta use the Mediacom remote, which isn’t a big deal. I never opened the little box they sent me because I was afraid after what I experienced on my bedroom TV, I might have one on and one off.

Moved to new home May 2016 and previously had Charter Spectrum which was excellent but they are not allowed to service my area so had to go with Mediacom for Internet, TV, phone. Have had horrible service from day one. Have to have Internet for working at home so when we ordered mediacom no one told us they mail the equipment to you so when the installer came we didn't have any equipment. Luckily we had our own modem and temporarily set it up until the equipment arrived. Next appt they set everything up but for some reason the modem blocks the wifi calling for cell phone so had to have someone come again and switch to a diff type of modem and ever since like clockwork once a week the modem crashed and Internet is down or phone crashes along with on demand. Nothing ever works at the same time.

Verizon had switched to Frontier and they are one of the worst. Mediacom is 100% better. The salesmen at the office helped me and he was great, great, great! They're local and I asked them a couple of questions which they tried to answer or show me on their demo screen. Then they gave me a number for their services and when I used them once for something, they're never rude. The installer was efficient and everyone on the phone was courteous. They were all polite including the technicians who came out. They didn't make me feel like I'm a stupid older lady that doesn't know technology.

Mediacom representative was professional and efficient. He took the time to make sure everything was okay and even left a phone number for any questions we had after he left. Nice personality. Well groomed.

Internet down due to outside problem. The person sent to fix it did not bother to come inside the house to see if it was working. It wasn't and we were out of service 2 weeks total with no adjustment to the bill.

I decided to try the plan that included cable, internet, and telephone a few months ago. Ever since then I have had problems with my internet, I had no service and had to take my modem into the Mediacom office to exchange it because there would be no service people in my area until the following Monday. This was on a Thursday. I am a full time student who also works a full time job so I would not have been able to stick around for a service appointment anyway. After this was exchanged, I had no TiVo service and when I called I was walked through a few troubleshooting ideas that left me without live television and it did not fix the TiVo problem. Again I have to wait to get a service tech on this following Monday 9/19/2016.

I got internet access and telephone from Mediacom because of the price. I stream media over the internet, like TV shows, movies, YouTube, as well as live stream events. All interactions with their sales team were very positive. I did them via chat. It was very easy and I told them what I wanted and why I wanted it. I’ve had some issues, but overall it’s been a good experience. During the installation, I made a mistake in overriding the installer guy's recommendation because the wiring in the house was really old and kept causing the internet to drop offline. I then had a supervisor came out to look at the issue and resolved it for me.

I was dissatisfied with DirecTV and moved to Mediacom. They had the better price for the bundle. I got the silver package from them. I spoke to the sales team over the phone, and it was very good. The office is just down the street here, so it’s not a problem. The man who came over and got the installation done was very knowledgeable. I watch a little bit in the morning and the evening, so I use it off and on during the day. However, I'm into basketball and there's no NBA channel. Other than that, their service is excellent.

We were in need of a new modem which I had received in the mail. I couldn't follow all the instructions. I went to our local office and arranged to have it installed. The first problem was the wrong modem was sent. The installer took care of that. Then the phone didn't work and a different person had to come the next morning to fix it.

Mediacom is a Terrible company with terrible customer service and very high prices. AT&T is a much better company with great customer service. Go AT&T. The prices are high but they have great service and are helpful to help when problems occur!

Required several calls to fix WiFi and TiVo. Extreme length of time on phone without satisfaction. Finally had to schedule a technician to fix problem. Also had an issue with billing but finally rectified.

I have problems a couple times a month getting phone & internet reception!! Not very happy about service.

I have nothing good to say about Mediacom. Their online customer service is some of the worst I have ever experienced (it once took me 45 minutes to get an answer to a simple yes/no question) and I have had service technicians no show for appointments. Calling into their customer service phone number to talk to someone is a guaranteed 15-20 min wait on hold. The only reason I continue to use them is that they are really the only cable option in the area. I plan to cancel my service with them as soon as I can and move to someone else (like DirecTV).

Did NOT like that you use foreign based customer service people. He was extremely difficult to understand and his understanding of my concerns were less than expected. Also, I wish you would lower your prices or, at least, give loyalty discounts for long time customers. New customers get the best deals and we long time customers pay for their discounts!

I have been a customer for 15 years. I'm moving. Mediacom doesn't have access to my new home. That's not my fault. Still charged me for breaking the service agreement. Very disappointed. Won't recommend to anyone.

I called in when the internet was not working, worked through the support process to determine that the Modem is broken (it only works intermittently) and was told that it will replaced. The next available slot for a support person to come in was four days. The support person determines that the modem is ok - just that it happened to work at that moment - and leaves. We now have an intermittent internet. Please fix this, We don't have time to go through the time taking support process again.

Mediacom has been very helpful to our family, especially when my kids use the Internet for studying and homework. However, when I called Mediacom to fix the Internet line, I was told that I had to wait three days. How would you feel if you and your family were told there was no Internet for three entire days? You would have also felt annoyed and uncomfortable. Is this the kind of service that Mediacom provides to all of their customers? I was already displeased when the Internet stopped working but hearing that it would take this long to repair made me even more vexed. If you do not improve your customer service, your customers are most likely to leave Mediacom.

First of all your service was the most expensive. Second, I hardly had any channels I could watch. Every time I wanted to see something I didnt have the channel so why do they show up under the "my channels" category?!? And third upon cancelling our service your genius employee did not stop the auto draft so you guys took more money from us. I called and had them reverse the charges and they said it would be 3-5 days before it would process back onto my acct. Well its been 6 days and you guys still have my money which was allotted for other things. I called your customer service only to be notified that now you're mailing me a check!!! Wtf? I got bills to pay! Bad service!

The guy who installed my Mediacom Cable said he was new and did not know very much about how to set the remote. We have to turn up the volume by going to the TV. The whole job was sloppy and not what I have come to expect from Mediacom. Very disappointed!

Numerous resets and calling tech support. Can reset myself to no avail. Order on demand usually doesn't work. Many calls. Technician today said problem is outside with setup. They want my 180.00 a month but don't want to provide the services I'm paying for.

I cancelled my service with you guys, and when I turned in my stuff today (9/14/16), the girl at the front desk was very rude to the point where I will never be back.

We have had it for a couple months. It goes out a lot. It's been out for about 11 hours today. Not impressed. I would switch but we're only going to be up here for a couple more months so why bothered. Customer service isn't too bad but not worth the price. We got a special they said and it's still more than I paid in Bakersfield at Bright House but it's a smaller town everything is more expensive. Wouldn't recommend it to anyone.

It took awhile to finally connect with one another, but once we did everything went smoothly. My concerns were addressed and my issues all resolved. Other than the amount of time it took, I am completely satisfied with the way Mediacom handled my case and they were very accommodating.

We had been with Verizon and then they switched to Frontier,. When they switched over, we had nothing but problems with Frontier. So we decided to go with DirecTV and Mediacom. It was fine with their sales representative and we ordered the internet and telephone over the phone. The installation went well and the quality of service has been good. We get a lot of unwanted phone calls, but that happens all the time. Other than that, everything’s been okay.

My parents have been using Mediacom for a couple of years when we moved to Menifee and they said it's reliable. The people are always very helpful and friendly. Whenever the techs come out, they're very courteous and very professional. My wife and kids always watch TV, and the Internet is always being used for streaming and school work. We always get faster than what we've paid for per download. I’ve recommended them to many people.

Installer was hostile and rude and did a very sloppy job outside and the black cable is crooked and very visible inside. He left the boxes in the middle of my living room floor.

My cable bill goes up every year. I feel that because there is no competition for Mediacom, they can increase prices for no reason. Loyalty should be rewarded with reduced prices. The longer you are a loyal Mediacom customer, your bill should go down, not up. The CSR offered to put me in another "promotion" that would offer fewer services for a higher price. Mediacom is a rip-off!

Everything went well. The 2 installers were extremely nice and professional. Very satisfied with the installation and the services we are now getting from Mediacom. I would highly recommend Mediacom to friends and associates.

Very dissatisfied with the rising cost. Started at $39 a month and now over $50 in less than a year. Why??? No better service. I am looking for a new internet provider. Why would you raise the cost of the modem? Just greedy **.

I had cable service from Mediacom for close to 18 years. While I was satisfied with the service, the price for the service increased time & time again. I inquired to Mediacom about introducing a LOYALTY discount or rate because they were offering lower costs to new subscribers instead of trying to keep their long term customers. It seemed like new customers were more important to them than their existing customers. I asked for equipment discounts or complimentary DVR service, similar to what my neighbors and friends were getting from Mediacom, and I was told "NOTHING'S FOR FREE".

This young man was knowledgeable, polite, no muss, no fuss, and did the entire install and change out of modems, etc. quickly and efficiently. He patiently spent time showing husband and I how to operate equipment... I think he was one of the best techs you've sent us!!! Please tell him thank you again from us.

Had a transfer of service appointment planned. 10am-12pm on a Thursday. I am at my new apartment during this time + 45 minutes later 12:45PM. I leave to go just down the street less than 5 minutes away to get food. Tech shows up without calling not 5 minutes after I left and leaves a note. I could have been there if he called, which he didn't. After wasting my afternoon talking to no less than 5 customer service reps, who all assured me the tech would be back before the afternoon was over, and also told me he would call me, I decided to leave the apartment again and made another call to customer service. While talking to them they tell me I just missed the tech AGAIN, but wouldn't have if he had simply CALLED me.

I like the Internet service I have. But there's a lot of lags in it. During peak hours I tend to get bumped off my service. There should be an unlimited data for those of us that like to watch Netflix or Hulu.

It's pointless to write this because it will not change anything. No complaints etc. Everything stays the same. I have Mediacom because we have no other in my area.

We have no major problems with Mediacom - have internet and cable. No need to have phone, already have cell phone. Seldom do we go without service and that is a positive but still feel monthly rates are getting out of control. We have retired the past year and are on a set budget - may not include Mediacom next year. Will be calling to see when our contract expires and then will give some serious reconsideration.

We had to wait 1 full week for our internet and phone to be turned on. It was turned off the week before by mistake and I couldn't get anyone here to turn it back on for an entire week. Why couldn't I get a man here quicker than that?

I spoke to a great customer rep named Andy today, he listened to me, then put me on hold and together with his boss, they applied recent discounts programs to reduce our cable bill by $50 a month! Thank you! ( now if only the electric company was soo responsive!)

I have had my system for around six months now and I have never been able to watch anything on any of our computers tablet or smartphones. I have made many calls to Mediacom and have had four texts out to my house and it still does not work. I feel they really don't care if I ever do get it fixed. If you can help it would be great.

I do like Mediacom, BUT I'm so tired of the same shows, same movies. We have been talking about switching to a disc or something. Your company is pushing customers away with the same thing over and over.

I'm satisfied with the service at this time. I still can't watch the HD channels as they are sporadically working but the lower end channels work. The internet has stayed on for the most part (just slow at times) so it's gotten better.

I asked the service rep to come because the wi-fi speed was so low that not only the Netflix didn't work. My computer could not open a single page. It turned out that it was the known problem outside my apartment (that was fixed coincidentally while the rep was in my apartment), and my router was located behind the TV, which made a reception worse than it should be. So the questions were answered, and my speed now at the level it was before. Thanks.

I'm paying for a certain internet speed and not getting it. Repair guy said problem was put in work order outside house. Then called in and recording said "sorry we missed you."

I am unaware of my account number as I am at work. My old address is **. I am very disappointed in the fact that I moved out of state and are still charging me and turning over to collections for breaking the contract. No one knows these days where they are going to end up in 2 years when they do the contract. Life happens and sometimes you have to move where Mediacom is not available. Even if it is spur of the moment. I think it is ridiculous.

Primary viewing is in den. The kitchen TV is often distorted by small squares appearing across the screen making it unavailable for viewing most channels. I would like a service help with this problem.

I was first on hold for quite some time, then when I got a representative he was not able to help me and said he would put in an order for someone to call me within 24 hours. I have not heard from anyone. This was last week. I want to inquire about my bill that increased after I DISCONTINUED the phone service. I want to find out just what my plan is and how much it will cost going forward.

We had DIRECTV but we decided to go with Mediacom. It's part of our HOA dues. The sales reps were knowledgeable and nice. Installation was very good. We're in new houses so it took a while to get service, but after it was out here, installation went nice and smooth. However, we're having problems with internet. I work from the house for now, so not being online is an inconvenience. I’ve got a ticket and it's still active. Nothing's been fixed or troubleshooted yet. I put in the trouble call three days ago and Mediacom told me it would be two weeks. I said I can't be offline for two weeks and they said they would get somebody out here within a day or two. Today is now the third day and I still haven’t heard anything. We also lose channels on the TV every once in a while where we don't get a signal on a channel. I didn't have the problems that I'm having now when I had DIRECTV but I'm not going to give Mediacom up to go back to DIRECTV.

Along with the picture fading out several times during an hour show, the sound does also! Thanks for allowing me to voice the situation! Also, I think the thin paper channel reminder could be some improvement-- it stinks actually!!!

1st a cable was missing. Had to call to get one shipped to me. The installations were not easy to follow. I can't activate because I am waiting for cable (HDMI cable).

I ordered Mediacom's internet service and I've been with them for four months now. They have affordable prices compared to others and they have very good quality service. My sales and installation experiences were all good.

Just switched from Dish to Mediacom, for the sole purpose of having a bundle. It was great for a few days but now the TV only works sometimes. Boxes say they can't read the main tv so no TV in the other rooms! And the Internet has. What a joke. It only seems to work when it wants to. Not happy with the new service!!

I have many channels that I do not ever watch. I would appreciate the option to get rid of sports channels or at least to have a wider variety of channel options in a variety of packages that do not include the premium services.

Compared to the Mediacom of 2014, this is a totally different organization. I am exceptionally please with their response to questions and issues I have had.

Every time that I have had a problem the technician has been able to help me. The only problem that has not be able to be fixed is my last problem, it is not a major problem just a small pain. On My Guide channels 20 and 21 shows to be announced. We live in Livingston county which does get these channels. Every other time that I have called my problem has been fixed to my satisfaction. This last problem was the only time that it wasn't fixed. It is not that important except when want to know what is up next.

When my boyfriend and I moved into our new apartment we decided to try a new internet provider. We quickly realized in just THREE months how terrible Mediacom is in our location. Over the past months we have called them over 50 times and have had our internet disconnect non-stop. The first two techs that were sent for installation did not even work for Mediacom! They were outsourced contractors that set up our internet to a different apartment and on a splitter! It took three more techs to find that out and that we had a tiny modem that could not possibly deliver our 150mbps we signed up for.

Daily we experience scrambling in the network. Problems with the signal daily. I have been without service for days from time to time. My bill almost doubled without an explanation. I asked for a breakdown of my bill and never received it. I have been a customer for years and my quality of service seems to decrease daily. I must say at this point I am a very dissatisfied customer.

Service with Mediacom has been greatly improved. Have phone, computer & TV (cable) service with them. TV channels are just as good of a variety as Dish &/or DirecTV, but less expensive. Phone service & computer service has improved 100% also.

Email not working. Three times now no one has followed up and called me back about my situation. I am looking for another provider now.

I love the easy of use in regards to service and billing. The small touches like notifications of maintenance (which don't happen often) before the lapse in service are a big reassurance.

Mediacom has made told me both on the phone and in the office that their business practice is to add default charges to your bill each time you make a change in service and that they think it is the customer's responsibility to notice they are being overcharged. During 2014-2015 I tried for months to get my DVRs fixed and each time I took time off from work to meet their service technician (minimum 4 hours off work each time waiting) they always sent him without hardware and every time he told me I needed new hardware. So after 3 or 4 times I sent the DVRs back with him but I was sure to take a picture of him holding them with the serial numbers showing in the pic.

The sales representatives of Mediacom are awesome. I had to work around my budget which was only $85 a month since my six months half price deal expired and he helped me stay in that budget. I got the cable and the internet. The installation went very well. They just came in and they did great. Sometimes there are interruptions in the internet but whenever I call, they get it fixed as fast as they can. They have been very, very helpful with me and I really did appreciate a lot that they could stay around my budget.

I was sick of Fios and I called Mediacom and asked them if I could get on their plan because they were contracted out from AT&T and dealt with them before about 19 years ago. I had AT&T cable and Fios because AT&T didn't offer the landline and Internet in our area and they told me that Mediacom and several others did. The installation was quick. They came and hooked up the phone line first and then put the Internet a couple of days later. That was inconvenient as they should've done it all together at once. They connected it but they didn't connect me to the cable TV. I had to call them and they had to walk me through that. He was here within 15 minutes in and out to put the tower in, unplugged it, plugged it, and that was it. I really didn't know what he did. Mediacom is good to me but I don't have any control with the people who fixes because they're sub-contracted out by Mediacom.

Mediacom makes upgrades which requires users to investigate and make changes to service. They have hold periods exceeding 15 minutes. They create their own problems with no regard to the consumer. Their service and reliability sucks!

Over the years, I've switched from one provider to the other and so far, I'm very happy with Mediacom. Their sales rep was excellent, and he was very easy to deal with and he told me what I wanted to know. I'm one very happy customer. I got their TV, as well as the internet, which is very important to me. I go online early in the morning and I'm in and out of there all day long. As for TV, I'm very channel selective. I'm a KPBS fan and I go there more than any other. With Mediacom, all I had to have was a router because I already have a landline so I just plugged it in and go. Their service is excellent. It does what it should do and it works fine. The only thing I didn't like was the bundled telephone because I use AT&T. When I called overseas that's when I ran into problems with Mediacom. It just directed me to AT&T. So, I thought I don't need an intermediary so I took it out and use AT&T direct.

I have the whole Mediacom bundle - TV, Phone, and Internet. It comes in handy when I want to surf something on the web or watch something. However, I had problems in the beginning. My area was a low-frequency one so the connection was not that well. I was without a phone for almost two months so it was hectic. But it's good now and I don't have any problems with all the services. Everything is up and running well. The last technician who came out was wonderful. He made sure everything was working and up to par.

Mediacom's program schedule is very poor. For the past two weeks, we're having lots of service problems with them. I'd get TV for a half hour, then I'd get a black screen, which says, “Service should be back momentarily.” Then I'd get TV back for another half hour, then it’d go out again. It's working fine right now, but for about three to four weeks there, we sure had nothing.

We have had this service for about a year and it is terrible. The wifi and tv does not work more than it does work. Called several times with no change. I wish I had not signed a contract. Terrible and very frustrating.

I had Frontier and I checked around, and Mediacom was the best deal. The installation guy was good and the process went quickly. The quality of the television is not great but I can live with it. I'll have times when all of a sudden it starts to pixelate. Also, the screen freezes up but it doesn't last very long and it's back to operating correctly. The sales team was great except they put me together on the price. I nickel-and-dime it because I don't have a lot of income, and it turned out that after three months, I had to start paying $3 a month. Now I'm looking to see if I may go somewhere else for that $3. They should've told me that the price changes in three months.

When I first signed up for their phone service, I was insistent that my service be unpublished and unlisted... They said there was an extra charge for this and I said that was fine. For the next 6 months I got continual hangups and nasty calls and my car was vandalised numerous times which I can only assume that it was my ex doing it. When I discovered that my number was available through directory assistance, after threatening to call my attorney to make them fix this I have had nothing but problems with the phone service working. I had a service appointment set up and their tech never showed and today was the wit's end. I called to cancel my service after my son was unable to call me for a ride home cause our phone wasn't working. Mediacom you need to stop being in the phone service business!!

We've been calling Mediacom and going over and doing all kinds of stuff and we're still having trouble with our computers. They tried but it doesn't come up to the standards that I expect. I told my husband that we should go with them. We shop at Costco and they were pushing Mediacom and said it was so great. The installation was fast and the guy was nice and personable. We took a chance on it but it hasn't really been what we thought it was going to be.

I went with Mediacom because first of all, they are the only ones that are in our area. Second, I was coming from Verizon and Verizon was getting too expensive. I had a nice gentleman that came out for the installation and he did what he was supposed to do. He was really helpful. He explained some things to me and showed me some different things that I didn't know so I really appreciated him. I had a problem getting them to change over when I wanted my payment to come out of my account. It took longer than what I thought it would take and it took time to where they were charging a late fee. But the girl explained everything to me and so I understood that.

I decided to use Mediacom because of their price. Their sales representative was professional and knew what he was talking about, as did the young lady who worked in their office. The installation process was poor. We went through two routers on the initial set up of the phone with internet and they weren't working. Apparently that particular model of router was running so slow just like now. However we have somebody who has the same internet-only package and router but their router works for them pretty well. So I'm not understanding what's going on.

I didn't like Frontier so when we heard about Mediacom, we decided to go with them. We've had them for about four months and the people there were all friendly. The installation and the quality of their service were fine. I got everything through Mediacom, from the TV, computer, and the telephone. I watch TV and go to my computer every day and although the phone rarely rings, I need to have a phone in order to press 9 if somebody wants to get through the gated senior citizen's complex I am in.

My husband and I have Mediacom for a long time in my home. I'm very happy with the service, and don't want to change it. I watch the news in English and Spanish and I'm glad when I can watch everything. The sales team is very polite and pleasant. Plus, the installation was very nice.

Mediacom is the only provider we can use in our city and we have their internet and cable. Their services are for family use and the internet is for business when it's working. We've had it for a long time and I'm not real happy about the internet because it keeps going off. It happened again a couple of days ago and it probably happens at least once a month. I get the automated recording and that resets it but I've had multiple issues with that as well.

I was with DISH and Verizon before, and I always get things in the mail and normally, I put them away. But one time, I took a look at it, studied it and called DISH. I've been with them for 10 years and their service is good. But they raise their prices occasionally and I have to call in to negotiate for a lower price when my neighbors are paying half of what I'm paying because they're brand new. Being around for 10 years doesn't count. So, I decided to change to Mediacom. In the first couple of days, I was very impressed with the TV. It was like going from 1st grade to high school. On the third day, I put the TV on and it turned off by itself. I waited 20 minutes and I turned it on again and it stayed on. It tells me that there's something wrong. So, I got a hold of tech support and they told me to get a paperclip and do a reset. Which I did and it worked.

My internet service in Ridgecrest, California went out, after calling support and trying a few things they said a service call was needed - date given for said call was one MONTH later. I thought, surely that's an 'at worst' situation so went ahead. Two weeks later, still nothing from Mediacom, so I decided to take my old modem down to the local office and swap it for a new one, see if that was the problem. It wasn't, still out.

I chose Mediacom for its price. I got their cable, internet and phone services. I use the cable and internet daily. The phone was part of the deal so we just took it. I left them before and went to Verizon for a few months and then came back and it seems like all their internet problems have been improved drastically. Their service is good.

With Dish we always lose service every time the wind blows, so I got rid of them and signed up with Mediacom. I also signed up because of money and I've been using them for about 15 years. I have Wi-Fi now and they've called me half a dozen times trying to get me to take television but I have internet and it works for me. I use it for email and I'm constantly looking stuff up on Google.

I've had good service with Mediacom so I decided to keep them, and I renewed the contract recently. It’s kind of a pain when it goes out and you I to look at something, though. I have a box in the family room, the living room, and one in the bedroom. And every time I'd have a problem, they've taken care of it. I have one box that went out twice and they told me to go down to the local Mediacom and get a new box. That's what I did, and so far, the new box is working okay. Everything went fine. I'd recommend them.

I had a coupon and a deal that got me Mediacom Cable service for less than it was originally set so I tried them. Verizon got too high and added different expenses so I quit. Mediacom's rep was wonderful and was really good. My daughter was going to school and she needed internet service only at that time, and to add on TV and phone was an expense. I really liked their service, which was great. My daughter also used it to put on movies. It was all done for her and her schooling. And then, it benefited her children and the rest of the family being able to watch movies and finding out information. If I should ever need cable service again, I will for sure call them first. The only reason why I discontinued it is because we had to move.

I had Mediacom before and after six months I went back with Time Warner because they didn't offer TiVo. But, now, I came back Mediacom and the girl who talked to me said TiVo is very excellent and I could record and do a lot of things with it. The service that they gave me is much better than other companies and they were there, and not just a machine. I have cable, telephone and internet with Mediacom. I use it to watch shows, record movies, then cartoons for the grandkids. I also like their voicemail service. But if they offer a Spanish channel, then that will really make my experience better.

When we moved, Mediacom seemed like the best choice for the price and service. We got their internet. When they did the installation, we had some issues and my husband figured that out. The overall service is very good. I work out of my house for a national mortgage company, and I use my internet because I VPN to the systems, so I'm on it from 8:30 to 5:30 every single day. Everybody at their office has been really great. They were very understanding when we had some challenges because my husband had some strokes and couldn't remember what he did and didn't do, and still has that trouble, but they've been really good. Any time I've had questions, people have been awesome.

I haven't had a good experience with Mediacom. I've had a lot of troubles with my phone service on the years that I've been with them. Also, my remote wore out right now and there's someone who's supposed to come tomorrow and give me a new remote. I've called a number of times and they just raised my rates and I didn’t like that. I was paying plenty every month for the service I get and so I called about that but it didn’t do any good. The representative just said, “Nope,” and that’s it. I'm not satisfied with the price.

I love the services of Mediacom, and when I have problems, they really work with me. Sometimes I have power outages when the weather gets bad but then I usually reboot them up. The last problem was really bad and they came out on the pole and did something. They’ve been really courteous and they've helped me make it from one point to the other during months that I don’t have the money. I'd also have to travel to Walmart to pay it, ‘cause someone stole my car and I have to get community transfer. It’s very hard for me right now and they’ve been very understanding. They even called the higher authorities to make sure they can help me, and they pulled through each time. I'm very pleased and satisfied with them. The only problem I had was them cutting my flowers down. They needed to get a wire there and didn't ask me if they could move them. But that's okay because it grew back.

It's good. I just wish we had the game show channel and it would be to the top of my list.

The customer service that came out to install were nice people and really friendly. They talk with you, explain to you everything that they're doing and that if you need them, you call and let them know and they'll be glad to come back out to check and see something if you're having any problem. I like the service I get from Mediacom and everything's been excellent. When I watch TV, the different programs that I like would be available. I would recommend them to a friend who's trying to get cable.

We subscribe to Mediacom TV and Internet as a Bundle. We purchased an ARRIS SBG6580 Cable Modem/Router combo unit 'recommended' by Mediacom. After installation by a Mediacom tech, the Wi-Fi wouldn't function. We called every imaginable phone number for internet technical support. After getting the 'robot' responses, we tried to get an "Agent". When we did, we were told that due to call volume we should call back later. This happened five (5) times, not to mention the initial "hold" wait period of the call and then the subsequent 'menu choice' game. After making the 'menu choices', we got the "we are too busy right now to help, so call back later AND THEN A HANG UP". What service!

Finally I was told I could receive Mediacom service and the lines would be installed in 2 weeks. 2 weeks later I called and there is no record of a service ticket and my address still needed to be verified. My son is Autistic and attends online schools. He has missed the first few weeks b/c of the Mediacom. I am going elsewhere.

Mediacom has not been too great. They are the only one I can use in my area. If I could choose someone else, I would. Their sales team was fine on the phone. But on the first appointment, the time frame given was between 8:00 and 12:00 and the guy didn’t show up till after 3:00 and no one called me to tell me he'd be late. I had to call and they told me it would be an hour and it was actually three hours late. Also, the $20 lifetime guarantee that they told me they always honor wasn’t offered to me until I called them. So if I never called to complain, they wouldn't honor it. And, the internet wasn’t working when the installer left so I had to wait another week and have someone else come out again. When I called, I asked to speak to a supervisor and I was disconnected. It’s been really a hassle trying to communicate with them.

I've had Mediacom ever since I've had TV. When I first had it hooked up, I had trouble getting it to work. I called them and the gal I talked to said, “We'll go over and try this.” So we tried a few things and we did get it to work. However, I wished she would have stayed and explained a few things to me because I'm 90 years old and I'm a little behind all this electronic stuff. But outside of that, everything was fine when they had hooked it. They were always very courteous and very helpful. I’m very happy with the service.

Excellent service from Ryan the tech that came out. Very friendly and knowledgeable and explained things completely. The service itself is awesome! Can't complain about anything! The few times there was an outage in my area, they repaired it quickly, especially during the latest fire event. Kudos to all who participated in getting lives as back to normal as possible.

Problems with intermittent outages with the responses, "I wish I could help you but unfortunately our techs in your area are buried and cannot schedule a service call for over a week, even though you are home by yourself and have no cell phone coverage in your home after your back surgery." I, on every contact about this, have stated how important reliable phone service is to me, especially at these times. This means nothing to Mediacom customer service. They respond with canned answers and ask, "is that all today?" I have never had such unreliable phone service with any other provider.

I have Mediacom internet. I pay for their "prime plus" package which supposedly has download speeds of 'up to' 50 mbps. I regularly test my download speeds and have never seen anything better than 10. I would downgrade my service so I would only pay for the speed they give me but then the data caps become an issue. I frequently experience slowdowns in service that make it impossible to stream videos as they have to stop and load constantly. For the last week speeds have been so slow that simply browsing the internet to read the news has been impossible. In the year I have had service at my current address this is not the first time I have had such an issue.

I have had two lengthy delays in service requests for slow or no internet signal. The first was earlier this year when I had a 10 day wait for a service call. Today they scheduled me out for another 10 day wait for another issue of slow and dropping out service. Now to be clear, this is not the result of a weather event or something like that, this is their everyday normal response time. This is absolutely unacceptable length of time to wait. I rely on my internet service to do my job. I have to now push the appointment out until after Labor Day as I am traveling for my job on the day they scheduled. August 31. Unfortunately for me, they are the only option for internet service where I live.

Mediacom drops our internet service frequently. When we call they invariably say that it's our firewall here at the office. Unfortunately we have an in-house IT department and that is not the issue. The issue is that they have a monopoly on internet service in our town so simply don't care if we have reliable service or not. We try to explain that we have a business that uses VOIP phones and we rely on them for consistent service in order to provide good customer service to our clients. They have no empathy. It truly is like being on an episode of Saturday Night Live. They do not care and have no plans to fix the problem. They just tow the party line and blame it on our firewall. If you stay on the phone for hours to run diagnostics with them they will eventually admit it's them, but they still do not care. It's simply too bad, it's them or DSL. Where is the FCC or DOJ on all this? Oh yeah, they are civil servants with nothing to do - certainly not their job.

Mediacom required that you call in to tell them that you want a credit for the days they are unable to provide you service - and if you call in when you notice in not on your bill they will tell you that it is too long ago for them to verify. How odd that a digital company has the inability (or should we be honest as they are not - unwillingness) to credit you for the time down. If you can charge me for movies to my account you can write a program to credit for days no service to the account but it is just a lovely way to be the new age snake oil salesman. Beware they do not care if in any other world what they are doing would be stealing. They are after all a cable company.

I called one of the Mediacom 800 numbers to discuss my 300 dollar bill that I am due to pay next month. The bill was overdue because my payee and me did not get our regular monthly bill in the mail. The representative (customer service) woman who took my call was immediately rude and said that I should look at my bill online instead. I explained that I was trying to get it handled over the phone and that I did not want the hassle of then, looking online at it.

We've had Mediacom Cable for more than 20 years and their service is satisfactory. I use it daily. However, I wish they’d get these converter boxes straightened out because I got one that's not working and they’re supposed to come tomorrow.

Thank you for the clarification. No one I called or spoke to in person knew this. I understand it better now.