Mediacom Cable Reviews

The guy who installed my Mediacom Cable said he was new and did not know very much about how to set the remote. We have to turn up the volume by going to the TV. The whole job was sloppy and not what I have come to expect from Mediacom. Very disappointed!

Numerous resets and calling tech support. Can reset myself to no avail. Order on demand usually doesn't work. Many calls. Technician today said problem is outside with setup. They want my 180.00 a month but don't want to provide the services I'm paying for.

I cancelled my service with you guys, and when I turned in my stuff today (9/14/16), the girl at the front desk was very rude to the point where I will never be back.

We have had it for a couple months. It goes out a lot. It's been out for about 11 hours today. Not impressed. I would switch but we're only going to be up here for a couple more months so why bothered. Customer service isn't too bad but not worth the price. We got a special they said and it's still more than I paid in Bakersfield at Bright House but it's a smaller town everything is more expensive. Wouldn't recommend it to anyone.

It took awhile to finally connect with one another, but once we did everything went smoothly. My concerns were addressed and my issues all resolved. Other than the amount of time it took, I am completely satisfied with the way Mediacom handled my case and they were very accommodating.

We had been with Verizon and then they switched to Frontier,. When they switched over, we had nothing but problems with Frontier. So we decided to go with DirecTV and Mediacom. It was fine with their sales representative and we ordered the internet and telephone over the phone. The installation went well and the quality of service has been good. We get a lot of unwanted phone calls, but that happens all the time. Other than that, everything’s been okay.

My parents have been using Mediacom for a couple of years when we moved to Menifee and they said it's reliable. The people are always very helpful and friendly. Whenever the techs come out, they're very courteous and very professional. My wife and kids always watch TV, and the Internet is always being used for streaming and school work. We always get faster than what we've paid for per download. I’ve recommended them to many people.

Installer was hostile and rude and did a very sloppy job outside and the black cable is crooked and very visible inside. He left the boxes in the middle of my living room floor.

My cable bill goes up every year. I feel that because there is no competition for Mediacom, they can increase prices for no reason. Loyalty should be rewarded with reduced prices. The longer you are a loyal Mediacom customer, your bill should go down, not up. The CSR offered to put me in another "promotion" that would offer fewer services for a higher price. Mediacom is a rip-off!

Everything went well. The 2 installers were extremely nice and professional. Very satisfied with the installation and the services we are now getting from Mediacom. I would highly recommend Mediacom to friends and associates.

Very dissatisfied with the rising cost. Started at $39 a month and now over $50 in less than a year. Why??? No better service. I am looking for a new internet provider. Why would you raise the cost of the modem? Just greedy **.

I had cable service from Mediacom for close to 18 years. While I was satisfied with the service, the price for the service increased time & time again. I inquired to Mediacom about introducing a LOYALTY discount or rate because they were offering lower costs to new subscribers instead of trying to keep their long term customers. It seemed like new customers were more important to them than their existing customers. I asked for equipment discounts or complimentary DVR service, similar to what my neighbors and friends were getting from Mediacom, and I was told "NOTHING'S FOR FREE".

This young man was knowledgeable, polite, no muss, no fuss, and did the entire install and change out of modems, etc. quickly and efficiently. He patiently spent time showing husband and I how to operate equipment... I think he was one of the best techs you've sent us!!! Please tell him thank you again from us.

Had a transfer of service appointment planned. 10am-12pm on a Thursday. I am at my new apartment during this time + 45 minutes later 12:45PM. I leave to go just down the street less than 5 minutes away to get food. Tech shows up without calling not 5 minutes after I left and leaves a note. I could have been there if he called, which he didn't. After wasting my afternoon talking to no less than 5 customer service reps, who all assured me the tech would be back before the afternoon was over, and also told me he would call me, I decided to leave the apartment again and made another call to customer service. While talking to them they tell me I just missed the tech AGAIN, but wouldn't have if he had simply CALLED me.

I like the Internet service I have. But there's a lot of lags in it. During peak hours I tend to get bumped off my service. There should be an unlimited data for those of us that like to watch Netflix or Hulu.

It's pointless to write this because it will not change anything. No complaints etc. Everything stays the same. I have Mediacom because we have no other in my area.

We have no major problems with Mediacom - have internet and cable. No need to have phone, already have cell phone. Seldom do we go without service and that is a positive but still feel monthly rates are getting out of control. We have retired the past year and are on a set budget - may not include Mediacom next year. Will be calling to see when our contract expires and then will give some serious reconsideration.

We had to wait 1 full week for our internet and phone to be turned on. It was turned off the week before by mistake and I couldn't get anyone here to turn it back on for an entire week. Why couldn't I get a man here quicker than that?

I spoke to a great customer rep named Andy today, he listened to me, then put me on hold and together with his boss, they applied recent discounts programs to reduce our cable bill by $50 a month! Thank you! ( now if only the electric company was soo responsive!)

I have had my system for around six months now and I have never been able to watch anything on any of our computers tablet or smartphones. I have made many calls to Mediacom and have had four texts out to my house and it still does not work. I feel they really don't care if I ever do get it fixed. If you can help it would be great.

I do like Mediacom, BUT I'm so tired of the same shows, same movies. We have been talking about switching to a disc or something. Your company is pushing customers away with the same thing over and over.

I'm satisfied with the service at this time. I still can't watch the HD channels as they are sporadically working but the lower end channels work. The internet has stayed on for the most part (just slow at times) so it's gotten better.

I asked the service rep to come because the wi-fi speed was so low that not only the Netflix didn't work. My computer could not open a single page. It turned out that it was the known problem outside my apartment (that was fixed coincidentally while the rep was in my apartment), and my router was located behind the TV, which made a reception worse than it should be. So the questions were answered, and my speed now at the level it was before. Thanks.

I'm paying for a certain internet speed and not getting it. Repair guy said problem was put in work order outside house. Then called in and recording said "sorry we missed you."

I am unaware of my account number as I am at work. My old address is **. I am very disappointed in the fact that I moved out of state and are still charging me and turning over to collections for breaking the contract. No one knows these days where they are going to end up in 2 years when they do the contract. Life happens and sometimes you have to move where Mediacom is not available. Even if it is spur of the moment. I think it is ridiculous.

Primary viewing is in den. The kitchen TV is often distorted by small squares appearing across the screen making it unavailable for viewing most channels. I would like a service help with this problem.

I was first on hold for quite some time, then when I got a representative he was not able to help me and said he would put in an order for someone to call me within 24 hours. I have not heard from anyone. This was last week. I want to inquire about my bill that increased after I DISCONTINUED the phone service. I want to find out just what my plan is and how much it will cost going forward.

We had DIRECTV but we decided to go with Mediacom. It's part of our HOA dues. The sales reps were knowledgeable and nice. Installation was very good. We're in new houses so it took a while to get service, but after it was out here, installation went nice and smooth. However, we're having problems with internet. I work from the house for now, so not being online is an inconvenience. I’ve got a ticket and it's still active. Nothing's been fixed or troubleshooted yet. I put in the trouble call three days ago and Mediacom told me it would be two weeks. I said I can't be offline for two weeks and they said they would get somebody out here within a day or two. Today is now the third day and I still haven’t heard anything. We also lose channels on the TV every once in a while where we don't get a signal on a channel. I didn't have the problems that I'm having now when I had DIRECTV but I'm not going to give Mediacom up to go back to DIRECTV.

Along with the picture fading out several times during an hour show, the sound does also! Thanks for allowing me to voice the situation! Also, I think the thin paper channel reminder could be some improvement-- it stinks actually!!!

1st a cable was missing. Had to call to get one shipped to me. The installations were not easy to follow. I can't activate because I am waiting for cable (HDMI cable).

I ordered Mediacom's internet service and I've been with them for four months now. They have affordable prices compared to others and they have very good quality service. My sales and installation experiences were all good.

Just switched from Dish to Mediacom, for the sole purpose of having a bundle. It was great for a few days but now the TV only works sometimes. Boxes say they can't read the main tv so no TV in the other rooms! And the Internet has. What a joke. It only seems to work when it wants to. Not happy with the new service!!

I have many channels that I do not ever watch. I would appreciate the option to get rid of sports channels or at least to have a wider variety of channel options in a variety of packages that do not include the premium services.

Compared to the Mediacom of 2014, this is a totally different organization. I am exceptionally please with their response to questions and issues I have had.

Every time that I have had a problem the technician has been able to help me. The only problem that has not be able to be fixed is my last problem, it is not a major problem just a small pain. On My Guide channels 20 and 21 shows to be announced. We live in Livingston county which does get these channels. Every other time that I have called my problem has been fixed to my satisfaction. This last problem was the only time that it wasn't fixed. It is not that important except when want to know what is up next.

When my boyfriend and I moved into our new apartment we decided to try a new internet provider. We quickly realized in just THREE months how terrible Mediacom is in our location. Over the past months we have called them over 50 times and have had our internet disconnect non-stop. The first two techs that were sent for installation did not even work for Mediacom! They were outsourced contractors that set up our internet to a different apartment and on a splitter! It took three more techs to find that out and that we had a tiny modem that could not possibly deliver our 150mbps we signed up for.

Daily we experience scrambling in the network. Problems with the signal daily. I have been without service for days from time to time. My bill almost doubled without an explanation. I asked for a breakdown of my bill and never received it. I have been a customer for years and my quality of service seems to decrease daily. I must say at this point I am a very dissatisfied customer.

Service with Mediacom has been greatly improved. Have phone, computer & TV (cable) service with them. TV channels are just as good of a variety as Dish &/or DirecTV, but less expensive. Phone service & computer service has improved 100% also.

Email not working. Three times now no one has followed up and called me back about my situation. I am looking for another provider now.

I love the easy of use in regards to service and billing. The small touches like notifications of maintenance (which don't happen often) before the lapse in service are a big reassurance.

Mediacom has made told me both on the phone and in the office that their business practice is to add default charges to your bill each time you make a change in service and that they think it is the customer's responsibility to notice they are being overcharged. During 2014-2015 I tried for months to get my DVRs fixed and each time I took time off from work to meet their service technician (minimum 4 hours off work each time waiting) they always sent him without hardware and every time he told me I needed new hardware. So after 3 or 4 times I sent the DVRs back with him but I was sure to take a picture of him holding them with the serial numbers showing in the pic.

The sales representatives of Mediacom are awesome. I had to work around my budget which was only $85 a month since my six months half price deal expired and he helped me stay in that budget. I got the cable and the internet. The installation went very well. They just came in and they did great. Sometimes there are interruptions in the internet but whenever I call, they get it fixed as fast as they can. They have been very, very helpful with me and I really did appreciate a lot that they could stay around my budget.

I was sick of Fios and I called Mediacom and asked them if I could get on their plan because they were contracted out from AT&T and dealt with them before about 19 years ago. I had AT&T cable and Fios because AT&T didn't offer the landline and Internet in our area and they told me that Mediacom and several others did. The installation was quick. They came and hooked up the phone line first and then put the Internet a couple of days later. That was inconvenient as they should've done it all together at once. They connected it but they didn't connect me to the cable TV. I had to call them and they had to walk me through that. He was here within 15 minutes in and out to put the tower in, unplugged it, plugged it, and that was it. I really didn't know what he did. Mediacom is good to me but I don't have any control with the people who fixes because they're sub-contracted out by Mediacom.

Mediacom makes upgrades which requires users to investigate and make changes to service. They have hold periods exceeding 15 minutes. They create their own problems with no regard to the consumer. Their service and reliability sucks!

Over the years, I've switched from one provider to the other and so far, I'm very happy with Mediacom. Their sales rep was excellent, and he was very easy to deal with and he told me what I wanted to know. I'm one very happy customer. I got their TV, as well as the internet, which is very important to me. I go online early in the morning and I'm in and out of there all day long. As for TV, I'm very channel selective. I'm a KPBS fan and I go there more than any other. With Mediacom, all I had to have was a router because I already have a landline so I just plugged it in and go. Their service is excellent. It does what it should do and it works fine. The only thing I didn't like was the bundled telephone because I use AT&T. When I called overseas that's when I ran into problems with Mediacom. It just directed me to AT&T. So, I thought I don't need an intermediary so I took it out and use AT&T direct.

I have the whole Mediacom bundle - TV, Phone, and Internet. It comes in handy when I want to surf something on the web or watch something. However, I had problems in the beginning. My area was a low-frequency one so the connection was not that well. I was without a phone for almost two months so it was hectic. But it's good now and I don't have any problems with all the services. Everything is up and running well. The last technician who came out was wonderful. He made sure everything was working and up to par.

Mediacom's program schedule is very poor. For the past two weeks, we're having lots of service problems with them. I'd get TV for a half hour, then I'd get a black screen, which says, “Service should be back momentarily.” Then I'd get TV back for another half hour, then it’d go out again. It's working fine right now, but for about three to four weeks there, we sure had nothing.

We have had this service for about a year and it is terrible. The wifi and tv does not work more than it does work. Called several times with no change. I wish I had not signed a contract. Terrible and very frustrating.

I had Frontier and I checked around, and Mediacom was the best deal. The installation guy was good and the process went quickly. The quality of the television is not great but I can live with it. I'll have times when all of a sudden it starts to pixelate. Also, the screen freezes up but it doesn't last very long and it's back to operating correctly. The sales team was great except they put me together on the price. I nickel-and-dime it because I don't have a lot of income, and it turned out that after three months, I had to start paying $3 a month. Now I'm looking to see if I may go somewhere else for that $3. They should've told me that the price changes in three months.

When I first signed up for their phone service, I was insistent that my service be unpublished and unlisted... They said there was an extra charge for this and I said that was fine. For the next 6 months I got continual hangups and nasty calls and my car was vandalised numerous times which I can only assume that it was my ex doing it. When I discovered that my number was available through directory assistance, after threatening to call my attorney to make them fix this I have had nothing but problems with the phone service working. I had a service appointment set up and their tech never showed and today was the wit's end. I called to cancel my service after my son was unable to call me for a ride home cause our phone wasn't working. Mediacom you need to stop being in the phone service business!!

We've been calling Mediacom and going over and doing all kinds of stuff and we're still having trouble with our computers. They tried but it doesn't come up to the standards that I expect. I told my husband that we should go with them. We shop at Costco and they were pushing Mediacom and said it was so great. The installation was fast and the guy was nice and personable. We took a chance on it but it hasn't really been what we thought it was going to be.

I went with Mediacom because first of all, they are the only ones that are in our area. Second, I was coming from Verizon and Verizon was getting too expensive. I had a nice gentleman that came out for the installation and he did what he was supposed to do. He was really helpful. He explained some things to me and showed me some different things that I didn't know so I really appreciated him. I had a problem getting them to change over when I wanted my payment to come out of my account. It took longer than what I thought it would take and it took time to where they were charging a late fee. But the girl explained everything to me and so I understood that.

I decided to use Mediacom because of their price. Their sales representative was professional and knew what he was talking about, as did the young lady who worked in their office. The installation process was poor. We went through two routers on the initial set up of the phone with internet and they weren't working. Apparently that particular model of router was running so slow just like now. However we have somebody who has the same internet-only package and router but their router works for them pretty well. So I'm not understanding what's going on.

I didn't like Frontier so when we heard about Mediacom, we decided to go with them. We've had them for about four months and the people there were all friendly. The installation and the quality of their service were fine. I got everything through Mediacom, from the TV, computer, and the telephone. I watch TV and go to my computer every day and although the phone rarely rings, I need to have a phone in order to press 9 if somebody wants to get through the gated senior citizen's complex I am in.

My husband and I have Mediacom for a long time in my home. I'm very happy with the service, and don't want to change it. I watch the news in English and Spanish and I'm glad when I can watch everything. The sales team is very polite and pleasant. Plus, the installation was very nice.

Mediacom is the only provider we can use in our city and we have their internet and cable. Their services are for family use and the internet is for business when it's working. We've had it for a long time and I'm not real happy about the internet because it keeps going off. It happened again a couple of days ago and it probably happens at least once a month. I get the automated recording and that resets it but I've had multiple issues with that as well.

I was with DISH and Verizon before, and I always get things in the mail and normally, I put them away. But one time, I took a look at it, studied it and called DISH. I've been with them for 10 years and their service is good. But they raise their prices occasionally and I have to call in to negotiate for a lower price when my neighbors are paying half of what I'm paying because they're brand new. Being around for 10 years doesn't count. So, I decided to change to Mediacom. In the first couple of days, I was very impressed with the TV. It was like going from 1st grade to high school. On the third day, I put the TV on and it turned off by itself. I waited 20 minutes and I turned it on again and it stayed on. It tells me that there's something wrong. So, I got a hold of tech support and they told me to get a paperclip and do a reset. Which I did and it worked.

My internet service in Ridgecrest, California went out, after calling support and trying a few things they said a service call was needed - date given for said call was one MONTH later. I thought, surely that's an 'at worst' situation so went ahead. Two weeks later, still nothing from Mediacom, so I decided to take my old modem down to the local office and swap it for a new one, see if that was the problem. It wasn't, still out.

I chose Mediacom for its price. I got their cable, internet and phone services. I use the cable and internet daily. The phone was part of the deal so we just took it. I left them before and went to Verizon for a few months and then came back and it seems like all their internet problems have been improved drastically. Their service is good.

With Dish we always lose service every time the wind blows, so I got rid of them and signed up with Mediacom. I also signed up because of money and I've been using them for about 15 years. I have Wi-Fi now and they've called me half a dozen times trying to get me to take television but I have internet and it works for me. I use it for email and I'm constantly looking stuff up on Google.

I've had good service with Mediacom so I decided to keep them, and I renewed the contract recently. It’s kind of a pain when it goes out and you I to look at something, though. I have a box in the family room, the living room, and one in the bedroom. And every time I'd have a problem, they've taken care of it. I have one box that went out twice and they told me to go down to the local Mediacom and get a new box. That's what I did, and so far, the new box is working okay. Everything went fine. I'd recommend them.

I had a coupon and a deal that got me Mediacom Cable service for less than it was originally set so I tried them. Verizon got too high and added different expenses so I quit. Mediacom's rep was wonderful and was really good. My daughter was going to school and she needed internet service only at that time, and to add on TV and phone was an expense. I really liked their service, which was great. My daughter also used it to put on movies. It was all done for her and her schooling. And then, it benefited her children and the rest of the family being able to watch movies and finding out information. If I should ever need cable service again, I will for sure call them first. The only reason why I discontinued it is because we had to move.

I had Mediacom before and after six months I went back with Time Warner because they didn't offer TiVo. But, now, I came back Mediacom and the girl who talked to me said TiVo is very excellent and I could record and do a lot of things with it. The service that they gave me is much better than other companies and they were there, and not just a machine. I have cable, telephone and internet with Mediacom. I use it to watch shows, record movies, then cartoons for the grandkids. I also like their voicemail service. But if they offer a Spanish channel, then that will really make my experience better.

When we moved, Mediacom seemed like the best choice for the price and service. We got their internet. When they did the installation, we had some issues and my husband figured that out. The overall service is very good. I work out of my house for a national mortgage company, and I use my internet because I VPN to the systems, so I'm on it from 8:30 to 5:30 every single day. Everybody at their office has been really great. They were very understanding when we had some challenges because my husband had some strokes and couldn't remember what he did and didn't do, and still has that trouble, but they've been really good. Any time I've had questions, people have been awesome.

I haven't had a good experience with Mediacom. I've had a lot of troubles with my phone service on the years that I've been with them. Also, my remote wore out right now and there's someone who's supposed to come tomorrow and give me a new remote. I've called a number of times and they just raised my rates and I didn’t like that. I was paying plenty every month for the service I get and so I called about that but it didn’t do any good. The representative just said, “Nope,” and that’s it. I'm not satisfied with the price.

I love the services of Mediacom, and when I have problems, they really work with me. Sometimes I have power outages when the weather gets bad but then I usually reboot them up. The last problem was really bad and they came out on the pole and did something. They’ve been really courteous and they've helped me make it from one point to the other during months that I don’t have the money. I'd also have to travel to Walmart to pay it, ‘cause someone stole my car and I have to get community transfer. It’s very hard for me right now and they’ve been very understanding. They even called the higher authorities to make sure they can help me, and they pulled through each time. I'm very pleased and satisfied with them. The only problem I had was them cutting my flowers down. They needed to get a wire there and didn't ask me if they could move them. But that's okay because it grew back.

It's good. I just wish we had the game show channel and it would be to the top of my list.

The customer service that came out to install were nice people and really friendly. They talk with you, explain to you everything that they're doing and that if you need them, you call and let them know and they'll be glad to come back out to check and see something if you're having any problem. I like the service I get from Mediacom and everything's been excellent. When I watch TV, the different programs that I like would be available. I would recommend them to a friend who's trying to get cable.

We subscribe to Mediacom TV and Internet as a Bundle. We purchased an ARRIS SBG6580 Cable Modem/Router combo unit 'recommended' by Mediacom. After installation by a Mediacom tech, the Wi-Fi wouldn't function. We called every imaginable phone number for internet technical support. After getting the 'robot' responses, we tried to get an "Agent". When we did, we were told that due to call volume we should call back later. This happened five (5) times, not to mention the initial "hold" wait period of the call and then the subsequent 'menu choice' game. After making the 'menu choices', we got the "we are too busy right now to help, so call back later AND THEN A HANG UP". What service!

Finally I was told I could receive Mediacom service and the lines would be installed in 2 weeks. 2 weeks later I called and there is no record of a service ticket and my address still needed to be verified. My son is Autistic and attends online schools. He has missed the first few weeks b/c of the Mediacom. I am going elsewhere.

Mediacom has not been too great. They are the only one I can use in my area. If I could choose someone else, I would. Their sales team was fine on the phone. But on the first appointment, the time frame given was between 8:00 and 12:00 and the guy didn’t show up till after 3:00 and no one called me to tell me he'd be late. I had to call and they told me it would be an hour and it was actually three hours late. Also, the $20 lifetime guarantee that they told me they always honor wasn’t offered to me until I called them. So if I never called to complain, they wouldn't honor it. And, the internet wasn’t working when the installer left so I had to wait another week and have someone else come out again. When I called, I asked to speak to a supervisor and I was disconnected. It’s been really a hassle trying to communicate with them.

I've had Mediacom ever since I've had TV. When I first had it hooked up, I had trouble getting it to work. I called them and the gal I talked to said, “We'll go over and try this.” So we tried a few things and we did get it to work. However, I wished she would have stayed and explained a few things to me because I'm 90 years old and I'm a little behind all this electronic stuff. But outside of that, everything was fine when they had hooked it. They were always very courteous and very helpful. I’m very happy with the service.

Excellent service from Ryan the tech that came out. Very friendly and knowledgeable and explained things completely. The service itself is awesome! Can't complain about anything! The few times there was an outage in my area, they repaired it quickly, especially during the latest fire event. Kudos to all who participated in getting lives as back to normal as possible.

Problems with intermittent outages with the responses, "I wish I could help you but unfortunately our techs in your area are buried and cannot schedule a service call for over a week, even though you are home by yourself and have no cell phone coverage in your home after your back surgery." I, on every contact about this, have stated how important reliable phone service is to me, especially at these times. This means nothing to Mediacom customer service. They respond with canned answers and ask, "is that all today?" I have never had such unreliable phone service with any other provider.

I have Mediacom internet. I pay for their "prime plus" package which supposedly has download speeds of 'up to' 50 mbps. I regularly test my download speeds and have never seen anything better than 10. I would downgrade my service so I would only pay for the speed they give me but then the data caps become an issue. I frequently experience slowdowns in service that make it impossible to stream videos as they have to stop and load constantly. For the last week speeds have been so slow that simply browsing the internet to read the news has been impossible. In the year I have had service at my current address this is not the first time I have had such an issue.

I have had two lengthy delays in service requests for slow or no internet signal. The first was earlier this year when I had a 10 day wait for a service call. Today they scheduled me out for another 10 day wait for another issue of slow and dropping out service. Now to be clear, this is not the result of a weather event or something like that, this is their everyday normal response time. This is absolutely unacceptable length of time to wait. I rely on my internet service to do my job. I have to now push the appointment out until after Labor Day as I am traveling for my job on the day they scheduled. August 31. Unfortunately for me, they are the only option for internet service where I live.

Mediacom drops our internet service frequently. When we call they invariably say that it's our firewall here at the office. Unfortunately we have an in-house IT department and that is not the issue. The issue is that they have a monopoly on internet service in our town so simply don't care if we have reliable service or not. We try to explain that we have a business that uses VOIP phones and we rely on them for consistent service in order to provide good customer service to our clients. They have no empathy. It truly is like being on an episode of Saturday Night Live. They do not care and have no plans to fix the problem. They just tow the party line and blame it on our firewall. If you stay on the phone for hours to run diagnostics with them they will eventually admit it's them, but they still do not care. It's simply too bad, it's them or DSL. Where is the FCC or DOJ on all this? Oh yeah, they are civil servants with nothing to do - certainly not their job.

Mediacom required that you call in to tell them that you want a credit for the days they are unable to provide you service - and if you call in when you notice in not on your bill they will tell you that it is too long ago for them to verify. How odd that a digital company has the inability (or should we be honest as they are not - unwillingness) to credit you for the time down. If you can charge me for movies to my account you can write a program to credit for days no service to the account but it is just a lovely way to be the new age snake oil salesman. Beware they do not care if in any other world what they are doing would be stealing. They are after all a cable company.

I called one of the Mediacom 800 numbers to discuss my 300 dollar bill that I am due to pay next month. The bill was overdue because my payee and me did not get our regular monthly bill in the mail. The representative (customer service) woman who took my call was immediately rude and said that I should look at my bill online instead. I explained that I was trying to get it handled over the phone and that I did not want the hassle of then, looking online at it.

We've had Mediacom Cable for more than 20 years and their service is satisfactory. I use it daily. However, I wish they’d get these converter boxes straightened out because I got one that's not working and they’re supposed to come tomorrow.

Thank you for the clarification. No one I called or spoke to in person knew this. I understand it better now.

I have lived in 2 small towns in IA but have had poor quality internet service. Internet constantly goes in and out when we call. To find out what's going on or to explain the issues we are told different things from each representative. It's our router, it's our modem which we own, it's the lines. They come out and check the lines there's nothing wrong with their lines. We're told that we need to replace the router or the modem within the last 6 years. We have replaced the router and the modem 3 times and over a hundred bucks a piece and only once did it improve the service.

Mediacom came out three times this past month and worked at the poles. When they left, it seemed to have cleared up a little bit but then it started right back tiling by nightfall. It's still having some problems with tiling, even with video on demand. Me and my daughter watched a movie over the Mother's Day weekend and it was awful, with tiling all the way through it. There was a lady that I talk to about this issue as well as the modem still going off. A guy came to check it. He changed a little thing at the back of the connections to the TV and computer. He said it was not the modem causing any problems, but rather the pole.

When I decided to get Mediacom, they were extremely helpful and expedited my order. Now, six months later, I'm moving into a new home, and they're not so helpful. When I called 7/29/16 to inform them that I was moving and provided the new address, the lady said that they needed to send a tech out to verify service. I waited a few days and called back on 8/2/16 only to be told "the order was just placed today and it will take another 48 hours." I called back again on 8/9/16 and this time I was told that they would not be able to verify service until 8/19/16. This was the point that the frustration started.

For several months we have had erratic service. Someone brought us a new box but it was apparently an el cheapo that now doesn't work at all. We finally got out of the robo call and got a real person but then find out that it takes three weeks to get anyone to come and replace the box or defective cable signal. However, despite the poor and almost non-existent service the monthly bill will arrive on time. At this point we would be hard pressed to recommend Mediacom to anyone and since we have fiber optic piped to the house we might consider that option.

We have had Mediacom for less than a month and I'm already debating switching services. Multiple times now it just stops working. One time was for over 7 hours. And here is the kicker: I tried to call their Customer Support and all I got was a machine telling me they would try to fix it. Began 8 a.m. - 9 p.m. then the machine hung up on me. What the hell kind of customer service is that? Put me through to a person who can at least explain what is going on. Pathetic Customer Support and even worse internet reliability.

I chose Mediacom because my friend has it, and I always enjoy watching shows with her. She recommended it to me. I got the whole package, and the service is excellent.

This is the worst ISP I have ever had. Even the little companies that apartment complexes often force you to go through are better than this horrid excuse for a "service provider". At least 4 times a day I have my internet go out and need to just wait it out until it comes back on, understandable if I was living in the boonies but I live in a major metropolitan area. I have had service techs come in and re-lay wires, check every connection, and even upgraded the router and modem that I have in the hopes of even a modicum of stability. Alas all of this is to no avail as I am still resetting my modem and router several times a day for the little blips that happen and then am forced to wait out the longer ones.

I have internet, phone, and TV through Mediacom, and they have been great so far. The installer is a very knowledgeable young man. All in all, I have no problems with them.

Good morning, Chris sorry for the late update but I haven't been able to respond here up till now everything was great and updated on my last bill. Thank you for taking the time to look at my account and making everything right and fair.

We've had Mediacom for years since the time they came out. We had it at our other house then we got it in this place where we are now. We didn’t want another one. We've got the digital cable in three rooms and regular cable in the fourth TV. It's a small house but I got a TV in all the rooms, so my granddaughters can be happy. My daughter watches TV and country and western music and the grandkids watch a variety of everything, mostly cartoons on Disney Channel. I also have my phone connected to the modem. The overall quality of service from Mediacom has been fantastic. Everything’s fine.

I don't like Mediacom because it doesn't have the programs I like. They are the only company I can have here. I had Dish before and I liked that because I like the programs they have. I just paid them $96. They have a high price, and the cable goes off a lot.

I have cable from Mediacom which I use for enjoyment. I had Mediacom before and I didn’t have any problems so I subscribed from them again. The installation was fine and their technicians were friendly. Service is very good.

I’ve had Comcast and Xfinity but I like Mediacom's service a lot better. I have their internet and basic cable. I play a lot of Xbox Live and I don't like internet lagging so I subscribed to them. Mine’s real smooth and it hardly ever lags out anything. Their service was really great because if something goes wrong, it’s just one phone call and not too long it's back on again. When I go to pay my bill, I pay by phone and their reps were very courteous.

I've had Mediacom for a while and I liked it better when they had an office here where if I needed to talk to somebody, I could go out there and talk to them. Now, whenever I want to talk to somebody, they'll put me on hold for 20 or 30 minutes. I got aggravated about that but I'm not going to quit Mediacom because I like Mediacom. They put me in three or four boxes and cost me about 75-80$ a month. I have the cable and it's better than it was a year ago. A year ago, we were having a lot of problems out here. I'm satisfied and happy right now. I watch a lot of TV and got a different box, where I can go in another room and watch a show that I'm the only one who likes watching it.

I moved from Milwaukee about six years ago and somebody recommended Mediacom to me. I have cable TV and I've been very happy with it. Also, whenever I lose my channel, very often whoever answers the phone is able to help me so I can get back on again. They've been very good.

It seems that Mediacom Cable keep raising my rates every month and I don't know why. I don't use my phone that much. I have the cable but I'm not that happy with them. However, I'm in a building where Mediacom is all we get. I also have problems with the TV services because they sometimes cut off programs that I'm watching and they don't get back on for another half hour. I don't know if they have problems with their communications or their electronics or whatever.

The home in Bay St Louis we own is not our primary residence. For the past 4 times we have been to this home, our internet has not been working. The options I am given by Mediacom involve an appointment 4-5 days out and we are usually not in town. As an alternative, I have driven to the local Mediacom office and exchanged the router. One time in July, I had to return the router I was given 3 times before I got one that would work. I gave up our second DVR box a year ago because it never worked when we came in town. I am beyond un-impressed. The equipment seems outdated, and I hate paying $200+ a month for something we hardly use. There should be a "summer plan" for people who don't live here all year round.

I was new to USA and Mediacom was my first internet provider. I got the new internet connection from Mediacom on January 17th 2015. After 1-2 days my internet was not working (most probably date was 19th January 2015) and I registered a complaint that my internet is not working. Technician came to my house and replaced that modem and didn't give any receipt, even I was not aware that 2 modem has been added into account in the background system.

Mediacom has reasonable price and their representative was courteous and patient. When the maintenance people came out to hook it up, they asked me questions if I needed help with channels. They're right on the job and very concerned. The setup didn't take more than two or three days. They were right here to help me out. I got the box with the DVR and the channels that go from 1 all the way up to the 900. I’m appreciative of Mediacom. They're decent and not disrespectful to me.

For a ten minute repair, I had to wait over two weeks to get fixed, and during that time, I tried to get ahold of Mediacom, and was put through an automated loop several times. I have yet to be able to contact them, if I have this issue again, I intend to go to satellite internet.

The ordering took longer than expected and the installation took a lot long than expected but then the tech stayed on the phone over half the time.

Mediacom has better channels and better receiver because I've been looking at some satellites and they are going out when it rains really hard or there is a wind blowing. Plus, their sales team is okay - they do their job. I like Mediacom and that I can appreciate their cooperation. I have recommended them to a friend.

I like Mediacom best over other cable and Internet providers. They always come right on out when I call them and they're straight with me every time something happens. I’m happy and I'd recommend them all the way.

Mediacom was the only one that could fit my budget. The installers were friendly, courteous, very nice and good people to work with. I enjoy their service. Anytime I call them out and I need someone to be there, they come out.

We had a whole package deal with Mediacom and we never had any problems with them. They were real good talking to us if we call. The other provider we had would put us on hold and never come back. We also know really good people that are involved within the company. We have the service so that we're able to talk and see my children and grandchildren once a week who live in Wisconsin. It’s worth every penny we got.

We have had Mediacom for only 4 days and it's the only provider in our area. Our experience has been so bad with them, that we literally wish we would have bought a different house. We scheduled to set up service last Wednesday, but a couple of days prior, I got an email saying they had rescheduled us for Thursday. They didn't ask me if the time would work, or explain why they were rescheduling, they just did it. The window for service was 1-3 pm and the guy arrived at 2:59 pm. He also didn't bring the cable card I had requested for our TiVo when I first scheduled set up, but he told me that I could call and request one.

The sales team was fine and the installers did a really good job. I chose Mediacom since they were cheaper compared to the other companies. They’re good people to do business with, and the service is good sometimes.

Mediacom Cable is better than other cable and internet companies. It has a very nice quality of service and I would recommend it.

Experience is not good with the telephone portion of your services. Voices and words spoken are often clipped or cut out entirely making some conversations pointless, forcing us to shift to cell phones. Two service attempts for repair or improvement did not resolve the problem. Service men were prompt, courteous and knowledgeable of the issue. They stated that the phone service was the majority of the problems they were seeing. Did do some re-connecting of coaxial fittings with only small improvement in outcome. You need to fix this problem with your equipment!!!

I was greeted by a cheery voice and someone who listened to my problem entirely before assuming what I was going to say. Listening is a talent that is rare nowadays and I really appreciated that.

The rep that came out for the install was very patient and helpful. Made for a great experience.

We've had Mediacom for our cable since ages ago because they are the only cable in my town and their services have been good.

I have been using Mediacom since April 2016. So far I have had no serious problems using Mediacom. Only had minor problem at first. A tech was sent out and the problem was resolved. Have had no further problems. I do recommend Mediacom.

I called & told you to disconnect the Phone & Tv portion but I wanted to keep the Internet. I am very Upset because I never received my "Winback Promotion money of $350". You just think you can promise Someone something & then pretend like you don't know What they're Talking about. The Man that promised me the "Winback Payment" said it didn't have a time-sensitive Period. You are a ripoff. Thanks for nothing & not even attempting to set up an installment payment with your Service. My son was killed in an Automobile Accident on 7-15-2016. I was paying what I could until the bill became overwhelming. Hope you all live forever & Never Die so you can reach that Zillion dollar Mark which I'm actually positive you have already. Oh & my Grandchildren said to tell you thanks because their School's homework was set up for Online, not homeschooling but actual Public School homework! Thanks a lot.

Following the damage due to the storm, Mediacom replaced within 5 working days! Thank you Mediacom for your support! My handicapped daughter spends a lot of time on her computer and she sends her blessings too.

Mediacom has better channels, and receiver because I've been looking at some satellites and they would be going out when it rains really hard or wind blowing. Their sales team is okay, they do their job. Sometimes the service goes out but not very often. I understand that can happen when there's a bad weather. Overall, I like Mediacom and I appreciate their cooperation with me.

Our billing had not been received in mail due to incorrect address. When inquiring about this, the agent allegedly corrected this. Next billing period, again, no bill received. When received (late) we were assessed a late fee. Agent got very indignant and would not remove the late fee. Manager not available. Called central office on 7-25-16 to report incident and was told issue would be handled. Treated very nicely during this call.

The young man who did the installation seemed to know exactly what he was doing. He was a very nice gentleman. He encountered a little bit of an issue, and I couldn’t believe that when he called in that a serviceman would have to wait to get connected to. I asked him, “You mean to tell me you don’t have a direct line right to, you know, somebody to answer the questions you need to know?” And he said, “No. We have to wait like everybody else.” It was kind of funny that these guys have to stand and wait in line to get answered.

I really hesitated getting Mediacom as my neighbors have complained about poor service. However, nothing could be as bad as Frontier since they took over for FIOS. I have been really pleasantly surprised. I will admit that my internet goes down at least once a week and I have to reboot, but that does the trick. Only once have I had to call for tech support for them to reboot it. I have the phone service and it is fine too. Customer service is very polite when I call and capable. I did not get TV. Everyone told me if I have another choice take it. So that gives you an idea of our area's opinion.

Contract ran out. Called and got a new agreement. Man came with all new equipment installed and left. We found that tv upstairs did not function properly and called for service. When guy came nothing was working phone, cable, tv and cable internet. While two repairmen worked on the problem the power went off and they left. Today we have a tv upstairs that shows pink and green when you first turn on. I called and went thru the motions and still the same. I called today to talk about a billing problem and could not get anyone. High influx of calls.

This is not my first time I've used Mediacom. Overall they have continued to improve their service. The Internet speed blows away my other options in my area. I think customer service could improve but it's not horrendous. I'll continue to use them.

I have been with Mediacom for many years. I have no problems or complaints with the service.

The units were dropped in the UPS drop box on the corner of US Hwy 53 and Stebner Road in Duluth MN, on 06/29/2016 at 1PM at the direction of a Mediacom phone representative who knew I had not received packaging or UPS shipping labels. Repeated calls to resolve the issue have failed. Requests to speak to a supervisor have been ignored. Apparently Mediacom is helpless when attempting to locate their own equipment and the responsibility keeps falling back on me the customer.

It was decided by Mediacom that I should have an underground cable put in. A non Mediacom company showed up and the cable months later. The cable to be attached to my Mediacom box and the at the telephone pole. After three appointments with Mediacom to finish the installation, no connection. I have a fenced in yard and leave the dog inside and the gate open. I am tired of calling and being given appointment for next month which service personnel likely will not show up for. I am open for suggestions on how to motivate Mediacom service. I invite suggestions. I reason that cold weather and snow is coming which will make it more difficult or impossible.

Poor TV reception. Not dependable... Picture gets jumbled up often on all TVs.

Internet not working. It did take two phone calls. After the first call the young man came to my home and internet was working. After he left, went out again then called again and the gal I talked to was so very helpful and I followed her instructions and got my internet to work and has been fine ever since. Both employees I dealt with were so helpful and very pleasant.

I was disappointed in your service when I ASKED to have TV and computer service put on vacation. I TOLD the girl "do not turn off the telephone," because of ADT. Everything was turned off and then when we got home and I found I had no phone service they changed my phone number and after a long, long discussions I finally got my phone number back. Also, besides this issue, I am disappointed in your fees. They are extremely high. You lower your rates to try and get new customers and raise the rates for customers who have been with you for years.

I’ve had Mediacom for a long time and they have very friendly salespeople and their cable service has been excellent. I'm very satisfied.

We are happy with the service we are getting from Mediacom for the two services that we currently have with them, those being Home Phone Service as well as Internet Service. For the most part, the service is uninterrupted and runs good.

There have been a few times where the internet just stops and then several minutes later comes back on.

I contacted Mediacom on how to cut my bill. Instead they gave me more bang for my buck. Amount is a little strained but, with upgrades it should be worth cost. Also, I've lost my rep & following up should be priority in some cases. Thanks for your time.

Our modem quit working and someone was here the very next morning and replaced. Great service.

Since March, I moved to Estherville, IA, and experience very slow internet service. I pay for high speed, but high speed is not what I am getting. Thank you for your kind attention.

i enjoyed having Mediacom... Perhaps not the best provider ever, but the best in my area.

I have heard negative things about Mediacom when I first moved here and I will say that everything I heard was incorrect. Mediacom is help and has great customer service.

Technician was pleasant and on time (name Clifton). We are satisfied.

Because Mediacom kept increasing my bill, I switched my tv to DirecTV. I have Mediacom for internet and phone. Is it possible to get a bundle price for all three? Melinda, a Mediacom employee in Georgia, promised to help, but so far, nothing. Can you do anything to help me? I am an 80 yr. old widow on limited income. Any help is appreciated. Thank you.

I had a very good experience with Mediacom however we live in an area where there are a lot of Lakes. People enjoy going fishing and compete on many fishing tournaments and we don't have a fishing channel to watch. I recommend WFN (World Fishing Network). Let's get that channel on the regular channels so we can enjoy watching some Bassmaster fishing or FLW Tour fishing.

We have had Mediacom service for just about a year and the wifi connection has not stayed on for more than 48 hours at a time and I'm being generous with that figure. Our recent service technician visit was such a pleasant experience that I ALMOST stopped hating Mediacom's erratic behavior for a moment. Great, personable employee.

Mediacom did settle the problem to my satisfaction. Although it did take several phone calls to get it started.

Television service is terrific. Internet is very sporadic. Always says "MSN is not working."

Love having a tv with cable. Only problem we're having is it goes out a lot.

Great work by install cable and the internet guy. Internet was sealed a few days but it all worked out.

Quality of picture and service is great. The issue we have is the price for programming. The same shows, over and over, and the better channels keep moving to premium cable set up with digital box. Even the better channels, have repeat programming. Not for us, sorry.

Why must I respond responsible when your service totally sucks? We had approx. 10 calls in for problems - each time given different reasons why the problem exists. Today (8-3-16) we had a call in for tv, internet, and dropped phone calls... That's right dropped phone calls. We were told that a person would be here between 10:00-12:00. We received a call at 9:33. Guess what? The call was dropped...so no service man showed up. Common sense. Call sent in for dropped calls. Ever think of just coming to see with this being one of the problems? So again another day of wasting sitting for nothing. If it were up to me not my spouse I would tell you to come and get your equipment. Not only us but four other neighbors experiencing same crap. I think some sort of refund is expected.

As part of a move, we recently renewed our Mediacom internet and cable services. The services were added on separate dates by separate people. Our cable service install on July 5 was excellent, with a personable installer well-versed with Mediacom's services and channels. We remain quite pleased. Our internet install on July 1 was challenging. The contracted installer was scheduled for 1-5 p.m. While we were at another location 30 minutes away, he called us at 10:30 a.m. to say he was at our home "waiting" for us. When we noted the scheduled time, he replied he "got done early" at another job and was ready for us. I stopped what I was doing and drove to the home.

I'm tired of my internet not working and constantly having to reset the modem. Also have to reset cable box and on demand only works half the time. Been dealing with these issues since I had to switch to Mediacom where I live.

I am getting sick and tired of calling customer service and talking to some Asian who is barely understandable!

We have never lived somewhere before where they limit the amount of data you use, Mediacom was the first. We were running out of data every month with four users on the data pool and we were paying an extreme amount for services. However, there was no other provider in the area so we were stuck. I was never so glad to move and get unlimited internet again!

The service was installed promptly and they even fixed a problem with the cable outside of the house, blocking the road and climbing posts. The speed offered is always there and everything works flawlessly. So far, there has not been any problem.

I have trouble with my internet being too slow and channel 807 has squiggles in it. Also, my internet will just stop working sometimes.

The tech showed up on time and quickly installed the new equip. He was pleasant and professional. At the end he showed me how to use the new set up.

Keep doing what you are doing! Outstanding service.

Installer was knowledgeable & professional. Had us set up & ready to go in an hour or so. He did a great job.

Mediacom service is bad enough with something going down about once a month, but what's worse is the customer service to solve the problem. After waiting 20 minutes on hold to speak to someone, I get an agent. Explain the problem with phone and cable TV keep going out intermittently. After explaining who I am, the account, the problem, then the phone call gets disconnected. You would think the agent would call me back. No, never happens. You have to call, get put on hold 20 minutes again, do it all over. Mediacom, please train your employees to call back.

I just wish the bill wasn't so expensive!

My husband has been laid after 13 years of service. I don't want to go to DirecTV, but this might leave me no choice. My first csr in retention center was great but the last one couldn't help me reduce my bill. Very upset.

TV and Internet. Everything is fine at this time! Thank you!

Telephone call in. The problem was fixed immediately.

Technician was early for the scheduled appointment, and I appreciate him for that. However, He didn't fix my problem. My internet service was still working before he left, but about 30 minutes after he left, my internet service wasn't working. Mediacom is failing to address the problem. I feel like cable line tests should be done, or a new coaxial cable should be installed, or maybe I need a new modem. I'm not a happy camper right now because I'm not getting what I paid for.

I had Mediacom Cable prior to our move to Washington County and had it set up again when we moved back here. The installers were really nice and I appreciate everything they’ve done. I watch TV all day and the service quality is good. My daughter likes them, too, and is set to go have it up where she’s at.

Made the call to see why about my service interruption. The computer explained it was being work on and it was fixed in several hours. Service was great but I don't like dealing with a computer, would rather speak with a human.

I am really impressed with how fast my cable modem can be at times. Compared to 1 mb DSL it is blazing. Would be nice to jump to 200 mb tier. Speed on internet can never be too fast.

Mediacom was supposed to port my number from Frontier & someone dropped the ball & I am very unhappy.

I'm still having problems with my DVR unit. When I record shows, the audio cuts out when watching another show while DVR is recording.

I was formerly a Comcast customer and my service was horrible and the customer service was just as bad. I'm so happy to be with MediaCom. No complaints whatsoever. Excellent company in my book.

Our technician brought us a new router and fixed our problems in a short amount of time.

There have been just too many "outages" in our area of late. I had a two week time when I was off internet more than on. Never got a refund. Then with the billing. My billing kept creeping up each month until I had to cut back on service to afford to keep the internet. I, unfortunately, cannot use Directv, because where I live won't allow it. So I am stuck...

After calling Mediacom the service attendant was very helpful and explained their service, the cost and where I could save money. Since then they continued to be helpful when their modem stopped working, and replaced it. Their technical staff was very helpful in determining the modem was no functioning properly. So far I give the entire staff an "A" for both effort and performance. Thank you all so much.

For as long as I has been a customer of Mediacom their service has not been what I have always been expected of it. One too many problems with their service connection. Not being constant, dropping constantly, not getting the connection that I'm paying for most of the time, a lot of downtime. A couple of the technicians that has come over are not worth at all, and some have been bully towards me when I'm trying to explain the problem.

Sometime I don't think I am getting the full 15 mbs.

My internet is being connected across the lawn two blocks away. In order to increase my speed, I was promised burial of my line to the closest street (Thorington) within a few weeks. I work at home with hi-res graphics and this slow speed is not acceptable. The response time seems to be very slow every time I can for assistance. No one seems to be able to give me an answer as to when my line will be buried.

I am so frustrated with my wifi that I am ready to switch back to CenturyLink. I have to reset my modem daily sometimes twice a day. I had a technician out a couple of weeks ago and he checked all of my wiring and replaced my modem. Worked OK for a while if you don't mind paying for speeds up to 50 mbps and lucky to get 20. On top of that wifi stops working now every day. Hate it!!!

From the start Mediacom has provided excellent customer service. First we didn't have a working line to the house. By the next day someone was out to fix it. Then our trash service pulled the new line & they were out there the next day. A+.

The installer was very informative, polite, and very helpful in showing me how to operate the equipment. Have been fairly pleased with my service thus far.

Mediacom has the best Wi-Fi, the best online and picture altogether. But recently I had to get rid of my Wi-Fi because my landlord wouldn’t let them come up here to service us. And I wouldn't want to pay for something that I couldn’t use. This last bill, I don’t know what they’re doing with it and they’re supposed to deduct our Wi-Fi and our internet off. But overall, my experience with Mediacom has been great.

Mediacom is reliable and reasonable and we don’t have to sign a contract. Their sales team was friendly and knowledgeable. We got cable TV and the installation was good.

I called about the price of my bill and wanted to go under contract. I was told when I got my service I could go under contract AT ANY TIME. When I called to go under contract once a year had passed, I was told that I could only go under contract within 90 days and that a contract with Mediacom was no longer an option, EVER. Even if we cancelled and came back again. Our bill would continue to go up every year for the same service regardless. This is ridiculous.

Mediacom was the only cable option in the community that we live in. In another house that we had in another location, we had Comcast which provided service a little better than Mediacom. But Mediacom's reps were always very business-like, pleasant and helpful. And I had very positive talks with them.

When we are talking to a person who may be in California or in Washington, we are somehow cut off. Is this a problem with Mediacom or some other phenomenon? This event only happens periodically so I can't pinpoint the exact time that it happens. Thank you.

Mediacom has cheaper rates than DirecTV and Dish. Their sales reps were nice and helped me out a whole lot. During installation, there was a big misunderstanding on their part because they told me a lot of things that didn’t come up before when I received my first-month bill. But we got that situated out, so that’s been taken care of. The quality of their service is really good and very convenient.

My fiance and I pay a lot of money to get good Internet. We both have to for our jobs and my schooling. It never works. Maybe an hour a day. We call and get hung up on. They still make us pay for full month even though it rarely works. I have to have it for college. My fiance ends up having to pay to go other places to use their WiFi. I know WiFi isn't something people need (like food), but we are paying for it and actually have to use it. I spend so much money on classes and have to have it for work. If the WiFi isn't working he could lose his job, hence why he pays places to let him work from there, and I could fail classes.

I have Mediacom cable then I have Starz and Encore. They have good selection of channels. When the technicians come, they know what they're doing, which is good cause I don't know a lot about cable.

We signed up for MediaCom back in November of 2015, worst decision ever!!! Not only has MediaCom been very unprofessional, they continue to lie about the offers that they have promised us since day 1. When asking for the money back guarantee just 1 month into it, especially after the technician broke our tv due to complete lack of care, we were not given the ability to do so, even though that advertise it, that's false advertising. Our service has been absolutely terrible. There are outages all the time!!! Every time we call in about an issue, it says, "there is a known outage in your area and we are working on this to get it resolved," yet somehow they never fix it because we still have no service. We have spoken to MediaCom Corporate who in my opinion is even worse than the rude and inexperienced customer service reps.

I have Mediacom internet here in Iowa and internet and TV in Florida. I have a credit history with Mediacom and most of it was not good. For example, in June 23rd, I bought my own modem and router with Mediacom’s blessing, but they took their modem back and that’s supposed to be $12 a month off. Now the July bill, which came out yesterday, still doesn’t reflect that. That’s just not good business. Why wouldn’t that be reflected a month later? And TV-wise, they mistakenly unhook us one weekend in Florida and it was on a very bad time because I’m a basketball fanatic and my team was playing that weekend. We had to go to a restaurant to watch, and that’s not desirable. I said, “So after doing this to us, you gonna make any adjustment?” They said, “No. Accidents happen.”

On July 21st, we received a phone call threatening to shut off the service at our restaurant in West Des Moines due to non payment. After explaining that we took ownership on this location on June 1st and have a different account name and number, they looked up the information, apologized, and indicated that the account was paid in full. On July 25th, we received a second phone call threatening to shut off service. Once again, we had them look up the information and once again, they found that the account was paid in full. However, this representative continued to badger us for contact information to update their records on the delinquent account.