Mediacom Cable Reviews

Got a good deal to add cable TV. Installer came when I wasn't home, I had a family member there. Spoke to him on the phone. He insisted on installing new internet modem for "free" and promised we would not incur monthly charges for it. I said multiple times that we don't need it, but he persisted. I had to run to a meeting, so I finally said ok if it's free because I didn't want to argue more. Got our first bill and found $8.50 monthly charge for the modem. Had to call to replace with original modem. Representative did not apologize for this and only refunded first month. Networking support guy provisioning the old modem was very unfriendly.

Mediacom is the complete worst. They set you up with appointments and claim they call you to confirm and then don't ever show up at all. And when you call them back they tell you they are going to come back out and they still never show up. They even had the nerve to offer me a 20.00 credit when all I wanted was for my internet service to be fixed so that I could complete my school assignments. If you want better customer service you might want to find another company because this one sure isn't the one.

I have had Mediacom's internet service for a year and a half and have had nothing but problems. I started out with the Prime package and had so many issues with my internet not working or being extremely slow that I caved and upgraded to the Prime Plus package which is supposed to have speeds of 50Mbps. It isn't any better unfortunately. I previously had AT&T U-verse when I lived in Illinois and had only one issue in 6 years which was resolved very quickly. I work from home so having a reliable internet connection is essential. I've contacted Mediacom two or three times but they always tell me that they can't see anything wrong with my signal. I think there's only one other company that services this area, so hopefully their internet is better.

When I called to order service I very carefully asked specifically what channels, tv services (dvr) and Internet speed etc I would be getting. The tech came out after no-showing the first time and installed a box without a dvr. When I questioned this he stated the order didn't show dvr, but he had one in his truck (very old - and now completely doesn't work after 4-5 months). I was surprised when I was only receiving 5 channels. I called and they said this is what I ordered, because that is what is says on the computer. Then the bill comes and it is $30 more per month than I was quoted. They tell me there isn't a written contract to confirm what I was told on the phone for price and channels.

Thanks for the prompt professional service Mediacom.

Representative was very knowledgeable and understanding to my request! She completely absolved the issue. After explaining the situation she was able to change the billing to reflect the order working. I really liked the way she explained all items and was very consumer friendly. Wish all companies were as good as she was. Hope I don't have to contact again, but would be happy to work with her on any situation.

I have tried again to sign up for cable service with Mediacom Cable. They do not show for the first appointment and have to call back and set up a second time. When they do show I had three tv's getting local channels. When they leave only one TV now works. I have called to have them come back and fix this. They do not show again for this appointment. I call back and again do not show!!! I had said if they do not show to cancel my account. They give lip service to caring but do nothing. This is a monopoly that could care less about its customers. Everyone should contact their congressman to get this monopoly stopped and bring in competition. This is the only way to get any type of service from this industry. For now looks like I will be going to arbitration.

I don't think that Mediacom is a good company. I just moved to Iowa and I was confused about my payment period. I know it was gonna be covered and there's nothing wrong but instead, they just shut off the service. I didn't like that and they didn't even contact me to give me the opportunity to fix it. I only had them for about a week before they turned it off. I had cable, internet, and phone and the internet never worked when I had it. I made an appointment for them to come out and fix the box. They said they would send someone out. The appointment came up, but it was already shut off. I would not recommend them to anybody because they're not a fair company. Everybody go through things, anything can happen.

We recently moved into a new house in Wayzata. We had a number of options for cable and internet service, but unfortunately, we chose Mediacom. The company sent out a technician on a Wednesday to hook up our service, but the hook was done inefficiently and, as it turns out, improperly. To make matters worse, the technician would not spend time with us showing us how the system works - nor did he leave information behind on how we could get more information. About an hour after he left the house, the TV no longer worked. No signal. We tried everything - and did the usual phone calls with a remote "expert" - but the answer was that the issue could not be fixed. In other words, the in-home technician left us with a service that wasn't working from the start. The folks on the phone were of no help - so we asked for a service call to get our service STARTED!

Have been trying to get service from this company for a week now. Technician came the first day and was poorly trained. Told us he had never worked in a house with multiple phone lines. He was completely confused about where to locate the router. Was out of his depth. The tv worked for 5 minutes but then there were issues and he left.

The salespeople were helpful. The installation people came in and did what they had to do, however, some wires that were supposed to be hidden were left outside. The whole cable outside that runs to the box was left out in the yard and we had to go up on the roof and fix it up. There was already a line here but they decided to do it fast and just added another line so they put a big, long cord around the mobile home. They also left wires on the floor. Because of the reception where we live, we couldn’t get anything else except Mediacom Cable, but it turned out to be a good experience with them. We have the internet, cable TV, and home phone. The service is good and I like it.

I've had Mediacom for about a year. It's been trouble from the start. It took almost 3 weeks to get it installed. I've been without cable more times than I can count. It takes at least a week to get someone out here to look at it. I ordered the box for my son's t.v. back in May still haven't received it. They say it's on backorder. It just seems like the problem is never resolved with them. They don't have techs on weekends and I work an hour from home so trying to schedule a time is next to impossible because they don't have anything later than 5 pm. I'm just beyond frustrated with Mediacom.

I like Mediacom but it’s gotten so expensive that I had to drop HBO this month. I just can’t handle $160 a month anymore. I only have their cable service and I’ve been trying to get the new listings. Mediacom changed some of the listings. I was in Florida and everyone here says it will be there in three or four days. The last time I called would be five weeks ago this Friday. I can’t seem to get anybody to send me a listing of the stations and I don’t understand why.

I've always been happy with Mediacom's cable TV service. If it goes out, they get out as soon as they can even in bad weather and gets the problem fixed. I would recommend Mediacom to other people. They’ve always been nice to talk to when I called.

We're on our third year with Mediacom now, outages are frequent, and they STILL have not trenched in our cable. It took them forever to get us hooked up in the beginning too, had to come back several times before they were able to get it done. The cable is going across our driveway, and we have to unhook it every time we want to access our north gate. It's an all around shoddy installation. It takes forever to get a tech to show up, or to even get anyone on the phone. We've pretty much given up, so many people here dissatisfied. We're most likely switching as soon as we can get out of this contract.

The only thing I would truly change about Mediacom is to eliminate channel 7 from your line-up unless it is used 24/7. Often when I'm hitting the Favorites button on my remote my fat fingers will touch the 7 and then my TV is paused for a while.

And sometimes in the winter, the weather messes up the cable but I just have to wait and they always get it straightened out.

When I first moved here, Mediacom was what they had in the building. I just had two people come in and got Mediacom and I've been happy with it ever since. When the installers first came though, somehow the box that connects my phone and the TV weren't working right. So they brought me out a smaller box, put in, and I haven't had a bit of problem since.

So far Mediacom has been great. If I have a problem, they come and fix it. Sometimes, due to the fact that it's not our fault that the problem happened, they won't charge me. They also gave more channels. I just switched over to TiVo and the rep came in, spot on checked yesterday and brought our new boxes. He installed everything perfectly and quickly. Their sales team is also very professional and courteous.

From the start Mediacom made me wait almost a whole month to get my cable and internet started. I even ran into a cable provider in my same apartment complex and he was doing 3 other apartments that day but couldn't do mine. The day the guy came he did not come until the very last minute. They told me it could be from 8 a.m. until 4. He came after 4. As far as quality I have had constant internet outages. I am paying over $200 for my service and my HBO GO goes in and out constantly. This is everyday thing. The internet is slower than usual for some reason.

I get an average 30mbps now after all the fixes. Still, it's not what I pay for 100mbps. 30mbps is better than nothing to get my work done.

Customer service call center is completely worthless so they will schedule a tech appointment which will take a minimum of 6 days. My 88 year old mother was without a phone for 8 days along with internet. Internet goes out more than I change underwear which is daily.

I have had Internet with Mediacom since September of 2015. In August I had them come out to install cable with Tivo in 2 rooms and family cable within my 2 other rooms as well as a land line. Mediacom now sends out your boxes direct to your house. I received a main Tivo box and the additional smaller box that connected to my Tivo for my bedroom. The tech came out, I explained to him what he was supposed to install. He spent a couple hours on installation then left. Never offered to show us anything regarding our cable. My kids were not home at the time of installation, when they came home a few days later they went into their rooms to watch TV and did not even have cable.

We've had our cable through Mediacom for 30 years. I'm happy with the services so far but my husband got aggravated one time when he got on the phone with them. He's having trouble and they were trying to sell him a phone and a computer. The cable's all we need since we use it for morning news and stock channels. Mediacom is good but I think since we've had these little HD boxes, it seems like the TV goes out more often a little bit more than it used to.

A number of years ago I had DIRECTV and I didn't have television for a couple of weeks. I was thoroughly disgusted, dumped it and came to Mediacom. I have them for 20 years now. Their reps were great and very professional. Any of the repair people that I’ve called for some kind of service over the years have done their job, explained whatever was wrong and and left within a short period of time. I'm happy and satisfied with the service. However, I got a little problem right at the moment. When I'm switching channels, the number eight does not want to come up on the handset. I have to jock it around a couple of times to get it to come in. I would really appreciate if somebody could look at it. It's irritating.

I fell and broke a lot of bones. I'm tied up at home and I like to watch Westerns and whatever else is on. We get our reception well from Mediacom and I'm happy with them. I'm satisfied with everything except all that interference happening every once in a while, but it's not as bad as it was. Whatever it is they're doing, Mediacom is progressing a little bit.

I have a son that uses a lot of gigs on his tablet to help make it so we wouldn't go over every month. They claimed to have bumped us up a package and never did. They claim excellent customer service but they were rude and didn't help so we tried it again and once again they did not bump us up. I truly believe they love overcharging people for internet usage, love claiming to help only in the end to continue to overcharge every single week. It was as if they weren't restarting our usage every month. I read off the days we got overcharged and asked when does our usage begin and end and got no answer what's that tell you bad, bad place that loves to rip people off.

I signed up for our internet about a year ago with Mediacom because I liked the bundle with the TV and computer all in one bill. A box was recently mailed to me with Xtream on it but I don't know how to install it. It would be nice if somebody comes in to do it. Other than that, I'm watching TV, playing on the computer, and sitting right in front of the phone about all day, and I've had no problem with them in my daily life. I'm happy with them. If I had any problems, they're taken care of. I would recommend Mediacom to anybody else.

Let me start out by saying the few interactions I have had with actual humans has been great. I realize the people in the trenches have little to do with my issues. That being said, have been without TV now for 4 days this time around. It has been intermittent now for a couple of months. My first complaint in August was responded to by telling me a tech would be by in 2 weeks, I had already been trying to resolve this over the phone for 8 days. I got pissed off and filed a complaint with the FCC and lo and behold someone was available in 2 days. The tech checked out the system and replaced the cable box and we were good after 11 days. Since then we have had intermittent TV loss until 11/8/16.

Mediacom sucks because for the last six months, they're more off than on. It's a 50-50 chance. Like today, I opened my business at 1:30 this morning, and we've only had internet on for 35 minutes out of the whole day. Our cable has only been on for nine hours at the most. So it's been off three or four hours, and I don't know if it's my system. I have had a couple of people come out at our home, but they just said that we had other rooms on and that was draining it down. They unhooked it, but we still haven't had better service.

I thought I had made it clear that things were resolved in a great and satisfying way. The team at Mediacom came through and were simply excellent. They got things done and resolved the problem and I now have a cable box that works well. I'm very happy and satisfied. Sometimes it does pay to speak up when all other efforts to resolve things have failed. Now, if I can just get Mediacom to help resolve my other cable TV connection that keeps dropping a channel, I will be over the top happy.

Mediacom believes they can raise their prices while offering sub par service and poor customer service. If you ever disconnect and try to reconnect, they will rake you over the coals and try to squeeze every last penny they can from you. I called to have them disconnect service on the first of November, they left it on for two weeks and decided to turn service off on a Saturday. I find it ridiculous they would wait until a weekend to terminate service. This practice is only in place to inconvenience the customer. I called to upgrade service and when I eventually asked to talk to their customer service manager they revoked all offers and put me on a call list. I waited an hour before calling back myself just to get belittled by their customer service manager. They revoked all offers and sent me on my way. They are running a monopoly and feel like they can do whatever they please with no recourse.

I have cable TV, telephone, and internet services with Mediacom and everything has been great. I had no problems during the installation but if I do, I just call them and they tell me what to do and we walked through it. I turn the television on in the morning when I get up and it stays on all day. Everything is working well.

Very happy with my service, but the price has went up and was supposed to be a locked in price since I did a 2 year contract. I'll give member services a call and see if it's anything I've missed on my part. If not then I may switch to a different service next year.

Mediacom has been wonderful to deal with and the installers were quick. The quality of service I received from them was good, but I have had a lot of issues with the On Demand service and the DVR service. It has been going out and coming back.

Mediacom has more to offer, and we have the TiVo now. Plus, we have the computer, the TV set and the home phone. Their sales team has been pleasant and knowledgeable. However, we've had a little problem with my phone dropping meaning, I'm talking, and they can hear me but I can't hear them. They don't quite have that figured out. Nonetheless, everything was good. During the installation, the people came on time, got done what they needed to get done, and fixed what they needed to fix. Furthermore, Mediacom always sends somebody that pretty much knows what they're doing.

3 times when I called in I had a wait of over 15 minutes to speak to a rep. I told them several times that at least 3 houses in a row were out, but they kept insisting that I needed an appointment for a tech. I told them the problem was not in my house. The problem was fixed before a tech could come, but nobody bothered to tell him. For a tech to come was going to take 3 days. I was without tv for 3 days but my bill did not reflect this.

They do the maintenance work on Thursday night until Friday mornings and if they screw up your service then you have to wait until they can give you a appointment to get it fixed. Just 3 weeks ago they did their maintenance work on Thursday night and we was out until Sunday night about 8. We went to bed and woke up at 4 the next morning and it was back out again for another day. Now here we are again - they are working on it again and no service.

Mediacom was in the area of the new condo we had moved into. They had a telephone along with the TV service, too, so I decided to get it all in a bundle. Their salespeople were pleasant and seemed to know what they were talking about. Along the way, with Mediacom, I had some problems with the DVD player. It kept going haywire all the time. I’ve had to have two or three of them replaced but they were good about it. They came out, said that it's defective and then put in a new and really good one. The device was already in the building and the installer came right in and hooked these up which was all they had to do. It worked out really well.

I'm very unhappy customer service! The first date for installation, the installer was not even aware that I was to have the internet as well as the phone service! The modem that was installed for my phone was junk. Therefore I had to reschedule to have someone bring a new one. Now wouldn't you think they were all tested beforehand, obviously not. So therefore I was without landline and was not a happy camper. Very dissatisfied. I was misled I guess through my satellite provider that Mediacom was a bundle package with AT&T. But I guess someone lied to me. Therefore you are more expensive than my previous. So I will be switching back soon... what a joke.

I’ve always had Mediacom and it's been very good. Once in a while it would say, “Sorry, something’s been interrupted” then there wouldn’t be anything for a while. It comes back on eventually so there's nothing bad. There were times that it said I can call a certain number if the service doesn’t come back on, and I have done that. I called them and the service came back on. I’m pretty satisfied with Mediacom.

I have Mediacom for my phone and cable services. A month ago, I had somebody come out here and fix my television. He was really nice and even gave me his own remote. And then recently, all of a sudden, I couldn't get channels except for one, so I called Mediacom up. The lady taught me through how to fix the television. First of all, my battery was very low, which I didn't know and my remote wasn't working right. She told me to put batteries in my remote, press a number on it, and then, press something on the side of the television. It was fun that the issue could be fixed over the phone, and that the lady knew exactly what buttons I needed to press. I'm watching a lot of television, and I'm on the phone once a day. I'm satisfied with my service. I'm getting my television and my phone working the way they should. The only thing is it's so pricey, but other than that, my experience with Mediacom has been really good.

It has been quite a change from AT&T, there are a number of issues that arise with any learning curve and the availability of your support team leaves much to be desired. 30 min. waits are the norm, then I could not contact you on the various websites since I had not received my first bill and lacked a pin #. Tivo has cut off several times during the month and had to reset - which I was not told how. My wireless printer will not link to the new network and I had to rearrange my room in order to use it by direct wire.

Our HD reception still stinks. Good experience resetting the modem and channel lineup but he could not replace outside cables due to time conflict. HD SERVICE IS TERRIBLE ON MAIN CHANNELS. THIS NEEDS ATTENTION IMMEDIATELY! HD Channels for ABC and FOX are unwatchable.

We had a tornado in June and Mediacom buried our cable 'cause it was hung up in the tree. That's been over a month now but they still haven't come out and buried the cable in the yard. So, when I mow, I have to pick the cable up and move it around. And I have no idea when they're going back to fix it. Also today I couldn't get channel three.

I have not had to call Mediacom recently but when I do they always take good care of me. They answer my questions and give me pointers about Cable TV. THANK YOU. If I have an issue with our Cable TV, I will call Mediacom. AGAIN, THANK YOU.

I hate having to plug and unplug my modem when the phone goes dead but the computer voice and the human technician that were both involved stayed the course and helped get the phone working again. It would be REALLY nice if one could have access to a human tech when calling and skip the computer if they so wish.

Had no problems with installation, but technician was about 2 hrs late, never received phone call. Also came to my house and buried cable in the ground which was good and about on time. Don't really think my Internet is any faster than what I had. It seems a lot of times I'm actually waiting for a response. I guess we will see how it goes from here, and If I have to do something again I will.

On approximately Oct 12, I requested an upgrade to a DVR. I was told a DVR would be shipped to me. Approximately Oct 25, I haven't received the DVR and called to find out what was wrong. I was informed the warehouse was out of DVRs and a TECH. Would be by on Nov 1st to install a DVR. Upon the TECH's. arrival, he asked me had I received the DVR and informed me he didn't have one on the truck. He then told me he would have to drive to the local office to pick up one and return. Approximately 15 minutes later, the TECH called to tell me, the local office was closed and another service call would have to be scheduled. The following week another TECH arrived with the DVR and promptly installed it. But it had been nearly one month since I had requested the DVR.

We wanted some stations like the Cyclone Network and we heard that Mediacom provided that. We called and asked them to hook us up and the person who hooked us up was wonderful. They were right there on the dot when we thought they were coming, when they said they would be there. Then we had to call in two different times because we couldn’t get our TV on or couldn’t get it figured out, and we had a wonderful experience. They were so helpful, courteous, and they helped us through our situations both times. The service is satisfactory so far and we’re very pleased but if they gouge us on the price, we’ll simply drop them and change to other companies that also do a good job because we are not going to sit and have our prices increased every year.

My cable keeps going out so I have to reboot the cable boxes in all of the rooms. Also the internet goes in and out. When the internet goes out I have to reconnect everything back to the Internet including the cable boxes. AND to reset the internet I have to keep unplugging it and wait for it to reload. It's a burden.

Rich came and we talked about what the DVR was doing, and he seen it was too hot, almost burned himself on it, had to change it out. Was really impressed that my 2 grandchildren did not bother him when they would not leave him alone. He worked and had no problem with them bugging him. Was super nice to them and did a great job.

I have had Mediacom for the past five months. I would have loved to stay with my old provider, but I was relocated and this was mediocre was supposed to be similar. I pay $57 a month for Prime Plus and it is almost unusable. Over the last three months the internet has gotten so slow I turn off WIFI on my phone and tablet when at home and use my 4GLTE. Every time I call about it, customer service wants to set up an appointment for a tech to come out, usually too far out for me to know what will be going on at work. I work in a field where it is extremely inconvenient to have to commit to an appointment more than a few days out.

Having issues with long distance calls. Area supervisor and a senior tech came out and resolved the issue. However, still having modem issues with telephone call dropping last night and this morning, no phone or internet and television outage, intermittent. Will watch and call area supervisor if it happens again.

I called with a question. The operator was VERY helpful and answered my question politely and completely. She then went on to find a special that I was eligible for and applied it to my account. I was not asked to buy anything I didn't want nor was I ignored. It was a nice enjoyable phone call!!

I have reported this loss 3-4 times. Each time someone comes out but never fixes the problem. When I call your call center they act like I don't know what I am doing and just have me re-boot the modem. I am a computer engineer and do know a little about these things. Only one tech was able to show me where the problem was and it was before entering the house. He, apparently, was blown off by management and the problem still exists. I am completely disgusted with Mediacom and will be changing to another provider.

The service men were thorough and capable. They diagnosed the problem and had to do the job in more than one day because the lines were all old and needed to be replaced. They were efficient and respectful. Thanks for a job well done and improved services at my home!

We have called twice now trying to get some answers on why we keep losing the connection on our mini TiVo up in our bedroom. The first tech that come out said it was in the wires outside and should be fixed soon. We called again a second time and the customer service seemed like she really did not want to help us. Just put in a order for a tech. We will see what he says but I am sure it will still not be fixed. Not happy with customer service at all.

I had a rough time getting service, the story is a long one but I suspect some of it has been entered into your notes, or at least I hope it was. For a while I didn't think it would ever happen, but finally, all is now OK. I opted only for the internet with wifi, next to the top tier. I am very pleased with the service that finally got installed. I was also pleased with each of the service people that came out with their Professionalism and Friendliness. To wrap it up I am happy with all but the beginning.

The tech that was here was very courtesy and had knowledge of the problem. He left and within 1 hour still had the problem. I took the box to Mediacom and exchanged it. That did help but the tv still messes up. I have had these problems for a year or more now. Have had several techs here but still have problems with the tv scaling with squares. I personally think it is the cable from the box to the house but no tech will replace it. I have another tv in the basement with no problems. I have been thinking of getting a dish to prevent this problem. Very upsetting to watch tv and get to only see part of it because of the squares, I also purchased a new tv, that was not the problem.

No one seems to be able to get our remotes working properly... have two that were sent to me and they both don't work with my RCA 19 inch TV, so I just use the little ones. I am OK with it... cannot get the STARZ. My family likes it when they come to visit. I never watch it... so it doesn't matter. But I just wonder why a technician doesn't drop by to get it working right. I am 83 yrs old and to follow directions from you all via e-mail just does not work for me. I cannot pay for a person to come out to adjust problem. I think I am paying for STARZ, maybe not I did not ask for it. On limited income, I like what I have. It is OK. Just wanted you all to know about remotes... and I will save for you all. Thanks much.

Easy to work with the techs and Ted was very professional when I have problems he fixes it fast. Would totally recommend them to all my friends and family. I love the fast internet speed and channels that you offer in your service. They made the billing easy to read as well.

The only reason we discontinued service was because we are in Florida for the winter. When we return we will return to Mediacom this summer in May. We enjoyed the service. Just wished the area offered fiber optic which we have in Florida.

I have been very dissatisfied thus far with nearly every aspect since my switch to Mediacom. I have been with Mediacom for right around 1 month. I have had to request the original installer come back after he'd left to set up the internet correctly. Later I had to have another technician come back out. He replaced lines which increases the connected internet but the wi-fi was still very slow. He left and recommended me to call customer service to get it fixed and he left. I did get this issue resolved but then the cable began to act up. I no longer had access to On Demand and couldn't find things in the guide correctly. It took me at least 3 phone calls and hours of my time to sit on hold in order to finally get this resolved. Long story short, I feel that I have had nothing but problems since my switch and I don't feel that the company has taken any of this into consideration.

I wish Mediacom could have MLB network. Baseball has become more and more popular and not having MLB network on someone as large as Mediacom is a negative. This is not a new channel anymore and would be a nice addition to the general menu or the Sports Package.

No matter what you do the Internet skips, it's jittery. Can't watch Netflix, or any other Web base application. Customer service isn't that good either. Service tech screwed up my TV. Can't watch in full screen now. It's cut in half, since of this.

My issues have been phone call drops (Which is now fixed) and Internet download and upload speeds. We have had numerous of what I see as half-hearted attempts to solve this problem. We have gone through three different modems/routers to no avail. I do some work online and it has made it very difficult to work.

I am pleased. The installer was professional, fast and friendly. I am satisfied with my TIVO, internet and home phone. I had to place a second order because I added services. The same installer came out. He was amazing! I did receive a bill after being told that I had already paid the first month in advance!

The speed is not as advertised. It has very high fluctuations that does not allow me to give it four stars. The customer service have improved from last time around. I have had to call once to fix billing related issues. It's not always fun making those calls. Thanks.

I called Mediacom to lower my bill ----I was paying 125.00 per month for 78 cable channels and internet. I wanted to reduce my monthly bill. I called and the service was great. Spoke to a lady on 10/13/2016 ---she said that I could get into a cord cutter package which would up my internet speed so I did not have lags and I would received channels 2 thru 22. For approx $65 per month. I agreed to this because it cut my bill roughly in half. She also stated this would be a 2 year agreement then price would increase $15 the 2nd year. And I would get showtime and stars free for 6 months.

I enjoy my cable and the channel and the shows. I would suggest Mediacom to other people in the neighborhood. I am glad that Mediacom provide cable in my area for people like me that's on a fix income. I will continue to enjoy my cable and my channel lineup.

I live alone and I'm 88 years old so I watch a lot of the TV stations that Mediacom supplies for me. I called and ordered cable a couple of years ago and the sales team was alright. Then last year, the installation team came and installed a box on the TV. They went back one other time because I was having trouble getting it. It all worked and I'm very satisfied with them.

We were looking for something cheaper and the gal from Mediacom's sales team was very, very nice and helpful. We have their internet service for surfing and I also need it as I'm going back to school. We recently added TV, too. The installation was easy and quick and Mediacom provides excellent customer service.

I'm loyal to whoever's loyal to me so I've been with Mediacom for so long. I have their basic cable although I wish I had more channels. But that’s okay and I’m pretty content. Every time I've had problems they've always been there. I've had nothing but good things about them. Even my son’s with them too and he never had any problems either. I would tell everybody to get Mediacom. In fact, I talked to my Mom to go to Mediacom less than a year ago and she did. Now, she's saving money too.

I had a reoccurring problem with my DHCP lease time which was fixed or soon to be fixed after hopping in here and posting. I highly recommend Mediacom to anyone. Cody was one person in particular who went out of his way to make sure I was taken care of and my problem was gone. Going in later today to pick up the new modem! Thanks again, everyone.

I like everything about Mediacom like their TV system. Their sales team were professionals and their installers did a good job. The quality of their services is good and I use their services for family stuff. So far, everything is good.

We were with Mediacom for several years. And then the disc boys came and sold me a disc so I cancelled Mediacom and went with them which was a big mistake. Now I've gone back to Mediacom for my TV and phone and I'm very well pleased with their service.

All my friends had Mediacom so I went with the company, too. The salespeople were good and I had a really nice installation experience. The internet service worked alright, too, when I used it for Facebook. I got rid of them because I can't run a computer and I have a kid and decided that I couldn't use it but I was satisfied with my Mediacom experience.

Every time there was a storm, my TV went off or we had trouble with it. Also, the price of our previous company's service kept going up and I had no control over it. I didn't get any satisfaction every time I called so I switched to Mediacom and so far they've been really great. Every time I've called they've been doing their best to satisfy. Their installers did a good job and they've made things easy for me. I had problems because of the internet but they worked with me and told me what to do and it worked out pretty good.

Every time there's a storm, signal would be lost with a dish a lot of times. We went with Mediacom and everything's fine with them. We got a good relationship. If I have a problem, the people I usually talk to solve it.

When I tried a satellite from a different company, they told me they had a package deal. And they came out and installed it. But when I asked about the telephone, they said I have to get my own company for that. I told them I had a package deal but they said they don't do that. So I had the take it put, even though they still charged me. And that's when I tried Mediacom.

I had Dish before and had a lot of problems with it. My Mediacom experience on the other hand is very satisfying, and everything's fine. The sales team is very good because they cooperate. I just have the cable television and the installation and the quality are very good.

I recently decided to change to Mediacom in the hopes of reducing my cable/internet/security bill. It took four weeks to finally get everything installed after multiple reschedules because the technicians never showed up or called well after their appointment time and needed to be rescheduled. Once everything was finally in, the internet and security systems aren't functioning properly. When I called to advise of the problem, I was initially told it would be a week before anyone could come out. The tech did state he would see if they could get someone out sooner. Someone did call the next day to schedule for Saturday which was three days from when the issue was reported. I would have thought I should be moved to priority as an existing customer. What do I do for internet service in the meantime?

I went into the local Mediacom office almost a month ago, ordered and paid for cable, landline and internet. I was given a card with the installation date, advised to go ahead and stop my Dish for the following day after the install. Two weeks later on the appt day we waited and waited, called twice, was told the tech came and we weren't home, we were there. Another week later, another appointment waiting for them to JULIE our yard instead a service guy comes today, checked the existing cables from the house and the out building, said they were suppose to bury the cable, and they would get in touch and left. Later we turned on our TV in the out building, and no signal! The tech had disconnected our line. World Series game 7, pouring rain, had to find it and reconnect. A month, really??? Communicate follow up and finish the job! Oh and they just emailed me a bill! For what, no service, my time?

I had Dish but they totally sucked, taking away channels, adding this and that and then charging high dollar amount. I switched over to Mediacom because they were more reasonable and they had all the channels I want. Also, they were local here in town and I got their cable and internet for a good price. Their sales team was fantastic. Every time I had an issue, they resolved it. The installer came in and set everything up where I wanted it and didn't have any issues. Now I get to do a lot of gaming and watch a lot of cable with the family for ball games. My experience has been fantastic. I'm very satisfied.

I got Mediacom's cable TV with the sports package and their sales team is knowledgeable. My experience with the sales team and the installation were good. I use their services for personal time, and if it wasn’t for the Cyclone Network I would probably go with somebody else. Everything about Mediacom is good except what they charge - they're too expensive!

Two months of no internet. Spend 2 hours or more while supervisors avoid me by not picking up transferred calls. Never any resolution. Took three service calls to get a bucket truck out. When they buried new cable when I wasn't home they knocked the service out again. Then scheduled day appointment after I told the customer service person I wasn't home until after 4. Couldn't get another evening appointment for 8 days. Transferred to anyone but a supervisor 4 times.

I wanted to change companies because my phone has been off and I'm approaching 80 years old. Now I have my phone service and cable TV with Mediacom. Their sales reps were really a nice couple. The installers were quick and cleaned up after themselves. The quality of service is very good. I have my TV on all day and it has been fine, as far as the clear picture. I would certainly recommend Mediacom to a friend.

All my friends recommended Mediacom because they’ve never really had an issue and indeed, there’s never been an issue. It's everything I needed. I have their internet service and use it mainly for online TV and video games. The sales team did really well. I switched addresses and asked them about a wireless router and they told me exactly what I needed to know, etc. It was simple, effective, and now I have a good wireless router. The installation guy came early which was nice. He replaced the old cable because it was 20-some years old, asked me how I wanted it done, and did a real nice job installing. He only attached to the building where he actually needed. He went above and beyond a normal installer. We've only been using the service for a week but it's 100% quality. Our power went out last night then and when it was fixed back on, the internet came right back up fine.

Past irritated with Mediacom. Representatives act like they've only worked there two days. Constantly on hold while they try to figure out what to do. Was supposed to get a call back within 48 hours but that turned into 90+ hours. Missing school work because of them.

Mediacom is the only thing to have where I live in and I've been having their cable TV for years. I called them, they hooked it up, and they're nice. They had to get the wires and stuff over in the building when I moved and everything was smooth. I got no complaints about them. I like and I'm satisfied with all of the channels I got especially the sports channels because I'm a sports man. For everything, they do good service.

Move to area where Mediacom is the only service provider. Been trying to get services since Aug 2. Initially went through sales and customer service who submitted request for service and at the time I told them it was for new construction and required a service call to identify requirements to extend services. Agent said no problem. Next contact would be to schedule an install appt. Tech shows up and says no way to connect service and this resulted in on the phone almost daily to try and fix the issue which follow on appts to do what I said was needed to be done. Kept Getting changed and pushing out the timeline. Finally got it over to the engineering team who came back with I would need to pay $1,500 to extend services due to the requirement to run 400-450 ft of cable as I was outside of the 350 ft radius. This was 5 weeks ago and I keep getting told 2-2 1/2 weeks more. Now at 91 days in the works and still no service.

Mediacom is what the local town decided we use and my experience with their sales team was fine. I got their cable and I watch tv daily but the quality of their service is poor because there's a lot of petering out.

We have Mediacom's cable and internet. They came to do the installation, and we didn't have any problems. However, the thing I get disgusted with is I pay $140 a month for TV and watch the same show over and over again. One night, I counted, and the same show was on seven different channels at the same time. Also, the cost keeps getting higher. One of these days, I'm going to have to take it out because it'll get to the point where I can't afford to watch the same shows over and over again. In addition, we had trouble one night, so we called and got somebody who was in some other country. She told my wife, "let me Google that." My wife said that if she was going to Google it, we could have done it ourselves. I wasn't happy with that. I wanted somebody here in the States that can speak English to help fix the problem, not somebody in some foreign country that I couldn't understand. Apart from those, their service is pretty decent.

Have had 3 modems in the last 4 months all new cables installed. THEY say there is something wrong with main lines but they have yet to fix the problem. Goes on and off several times a day. Very frustrated. Thus will be the third time a manager is suppose to call me back. It has not happened yet. In my opinion they don't deserve a star. THEY keep wanting their money for services that are not working. Also keep to sell me other promotion. Sick of it.

We have always used Mediacom for our telephone, cable, and internet. The sales rep who came to our house was nice, and we decided to go with them because she was knowledgeable about the products. The gentleman who installed them came within the time frame that they gave us and it took him less than 30 minutes. I was trying to get the internet started and called the tech for some support and it didn't take long. My experience was educational and everything was great.

We’ve had Mediacom ever since we've been here. We just have a regular, family cable which I like better than satellite and there's not really been any problems with Mediacom. If something goes out, they fix it immediately, and rarely do we have a cable blackout so everything is good. I just don't like their price. But since we are both retired and fixed income people, they would come every now and then to give us special promotions and bring the price down. Outside of that, I don't have any problem. When I call them, they always have good people to come to the house. They're dependable and the best part about it is we don't have any blackouts for regular phone.

I looked for cable and got Mediacom. My experience with their sales people was good and got their services for the phone, the internet, and the cable. The quality of the services has been made good by the channels. The installation didn't take long and they taught me how to use it. I'm happy with the experience.

I've always used Mediacom. I like them better than any of the other ones. They are here in town and they take care of business. They're a good company. I've had a couple of mishaps and they've always showed up, have been on time, and very pleasant. The quality of the cable service is very good as well.

Took awhile to correct the issue, but the company made everything right with my bill without hesitation. Overall, the company took great strides to correct the issue as quickly as possible and showed great concern for my family's safety and comfort. Would have been great to not of had the issue, but any cable company will have its flaws at times, just glad they showed great effort for my satisfaction.

I had Dish before but couldn't get a local network station in California so I went with Mediacom as they showed local channels. I like them but their price is way too high for the service I get. I get way too much mail with Mediacom, too and I'd like for that to stop. And there's nobody to talk to. When I went in their office and asked them where do I find a technician, the people there said there were none of the techs around. If I call about my remote which isn't working right, I don't know where to have their number.

I have phone, internet, and cable from Mediacom and has been their customer for 15 years, but I'm seriously thinking about dropping them because I'm not real thrilled with them at this point. Right now, their quality of service is very shabby. It was supposed to be an upgrade by moving me from Standard to TiVo. Since then, about every other week, I get air messages saying that I don't have connectivity so my shows aren't recorded. I can’t go on to On Demand and all I have is basic cable. The whole purpose of having TiVo is so you can record your shows but it doesn't work 90% of the time. It tells me my cable or the coax cord isn't hooked in, when in fact it is.

Mediacom was offering a better deal at the time and their sales team were great. I went with the phone, internet and cable. Installation went well. I was supposed to have one TiVo and three other TVs but they only had to order for two TVs. We got on the phone with their rep, they switched it and I got it all changed. It was all taken care of right away. The quality of the service is very good, and the internet speed was a lot faster than what we had. I don't usually use the landline, and in fact, I don't even have a phone hooked to it just yet. But it was part of the package and it was all still cheaper. Overall, I had a very good experience.

I had Mediacom for years. Their reps are good but sometimes it's hard for me to understand some people because of their accent. I got basic and standard cable, HD, the two DVR's, Stars and Encore, and wifi. I was a little disappointed during the installation because it was my vacation and they were supposed to come between 12 and 5. I waited all day and then finally the guy called me a little bit and told me he was half hour late. Then it was two hours later and no one has shown still so I waited around the whole day on my day off. Another is when I ordered the internet, I assumed Wi-Fi was included with it but wasn't. But the tech gave me a Wi-Fi box because I said that I wanted the Wi-Fi. Nonetheless, the quality of the services is perfect.

I got Mediacom for the many channels you can get. The sales team are great. They're always pleasant and they go to the limit. They all make sure you're satisfied. I have the internet, phone and the installation went fantastic. The internet speed is also very good but I like to make them write that bill, what I got paid for $400. I don't believe it was correct. But they've been great dealing with me. If you have a storm or anything, they make sure that their customer has the information they need, they all take cover in the weather with emergencies.

It did take two months but the main issue is that the fees were removed, the charges remaining were explained without my feeling as if I were bothering someone. I can say that they have lived up to their promise of quality upstanding customer service. I cannot say where the flaw lies but I hope that the gentleman who assisted me today (Rick) was considerate and kind. I was willing to walk away with a slightly higher monthly service charge, but he sweetened the pot and provided me with an unexpected generosity that provided me with faith that the BIG ones sometimes do really care and persistence always pays off. Thank you Rick for giving me the confidence to remain a loyal MEDIACOM customer.

Mediacom did respond to my issue, the service is working well, and billing was credited. The problem has been resolved.

Our cable goes out for hours at a time every day. The customer service department is no help. The techs they send out to diagnose the problem literally tell us there is nothing they can do because the cable service is just that bad!

I found Mediacom online when looking for internet in my area on June of 2016. I clicked on a link that looked closest to what I needed and promotional offer that grabbed my eyes. It was a link near the top of results near Mediacom's actual website page. The offer was a $100 Visa gift card you get when you get the package for that rebate. I got service through Mediacom as I was transferred to a representative from the representative of the number the offer gave me to call for service. This in itself starts to get confusing. Keep in mind for your average customer cashing in on an offer like this.

This issue is resolved but took two months. I repeatedly asked the techs to swap out the Tivo box and was told that it couldn't be the problem. I was insistent during the last tech visit and have not had a problem since. I was promised multiple times that the problem was on the radar of "management" who would call me, it never happened. 3 weeks after the problem was finally resolved, I did receive a call from some one asking me if the problem was fixed. Such miserable follow-up.

I had an issue with a personally owned router/modem that worked just fine on Sunday. Wireless connections still worked but didn't get internet access. Called support and they immediately decided it was my personally owned modem. I had a modem owned by Mediacom that I was willing to hook up, and pay all their fees, but was told that would take 24 hours to activate a setting on a router that only takes minutes to charge (if you count time to actually connect and login to modem).

Mediacom was supposed to come Friday, on the 14th, and we never heard from them. We ended up getting our stations back, but as of yesterday we didn't have our local channel. It says no signal. My husband was upset yesterday because he's missed a ball game. That was supposed to be on that channel and we didn't realize that we didn't have it until yesterday. Any other time it's been all right. We had an awful bad storm and a lot of flood, water and wind the week before, and they said they were all just tied up. I'm sure we're not the only area that had a lot of trouble. And they only have so many people to work, so I just took it with a grain of salt, but I was really upset over it.

I have Mediacom internet at home and phone internet service for my business. The internet is fast and I like their service. I have overall a good experience with them including with the sales team and the installation of the system. When I called them they came immediately.

I'm 89 years old so I don't have internet and only got Mediacom television. They take care of us if we have a problem or question. We've never had any problems. They changed the boxes a couple of months ago. We got one television with a box and another television that didn't require a box. It's always working. Once in a while it goes bananas but that's possible with the airwaves and the weather. And that doesn't happen too often. They have a good piece of newsletter that they send to let us know what channels are available. And whenever they change something, we get informed through that document. Whenever we have a problem we call them. Sometimes it takes a couple of days for them to come out, but other than that, I'd recommend them.

Mediacom is about the only one here in this small town and I got their cable and telephone service. Their sales people were very good and pleasant. Their reps are very knowledgeable, knew their job, and anytime I called, they were very helpful.

At the time I got Mediacom, I didn't have any good reception for satellite because if there's a storm then usually our signal disappear. They were one of the more reliable providers. I got their internet and cable and had them for about 20 years, but then we were flooded so we moved. The technician who came to set us back up was excellent. He was polite and said they were running late but was willing to keep time that night. His workload was bigger and took longer so he ended up staying late to make sure the job was done. The overall quality of service I received was good, although some of the other providers are cheaper. Still, they're a good cable provider and internet speed is fast.

I used to have Mediacom at three places and it's doing fine. However, the bill keeps going up and down, and I decided I didn't like that. I don't know why they had to put more on my telephone bill. If it keeps on rising back up, I'm going to drop it. I only ordered the regular phone, and the installation team has had to come out four times to get it fixed. I used to keep having trouble with it, so they put a new wire down for me.

I had been with AT&T since the early '90s and had several services with them -- phone, cell phones, internet, DIRECTV -- but I was having a lot of problems with the internet. I got tired of calling AT&T to come and fix it, so I called Mediacom. They had such a great deal, so I switched three of our services: internet, cable, and phone, from AT&T to Mediacom.

I have been with Mediacom for about 2 years now and I've had problems since the day of installation. The tech was 8 hours late with one excuse after another, including "a flat tire" on the way to my house. When he did finally show up, he didn't do anything I requested, putting the modem in my daughter's room and the second tv in my room, telling me I'd have to give up either the phone or the Internet if I wanted to do it the other way. He then suggested that I get phone service through AT&T since Mediacom's phone service is so bad.

We’ve had a good experience with Mediacom. They were the only one here at the time we got their service and I just continued with it because I did not want to make changes. I've been getting good services on my cable, internet, and phone. I have a good selection of cable tv channels for what I can afford and get. When my phone kept going out, they were prompt on coming. They made three trips before we finally got it figured out.

I subscribed for Mediacom Cable on the 10th of this month... I just canceled my account and got a refund because to start with their order takers are not trained properly. They will recite to you exactly what you tell them you want in your cable then put in what they want. The technician that did my install was 4 hours late and then my services never did fully come online. I couldn't use my on demand at all. I in 2 days had to call customer services 12 times and the first tech I talked to disabled my DVR and changed my equipment settings. She tried to tell me it was an outage in DVR service but when I finally got someone that knew what they were doing Betty found that the settings were not right in their system. She fixed it and everything came back online except for my on demand feature.

I called to change my cable and internet service and they told me they could come change it the next business day (without signing a contract) and they never showed up. I made multiple calls to them since then and I would just get hung up on. I finally got on the phone with someone who would listen and they told me they didn't know why the other guy offered me when I talked to him because whatever I would change to my services, I would have to sign a 2- year contract. The lady on the phone emailed the person I was initially talking to and she said he will call me tomorrow.

I’m in a retiree home and Mediacom is all we got. I have from them cable, telephone, and an internet that works quickly. The service has been fine and I'm very well satisfied with Mediacom. I'd recommend them.

Internet-email - Don't like the fact I have archived important family history and now I'm not able to send it from where I have it saved. Never had problems til a few months ago. Now I have new family members to share it with and no way to get it to them.

When I bought my house and needed TV and phone, the Mediacom number was given to me to get in touch with. I had some problems during the installation and I had to keep calling them back. They buried my cable three times and each time they did, they messed up my irrigation system. Also, it takes a long time to get to talk to a person. When I had a question for them as I thought I had an unlisted number and people couldn't get in touch with me even when they go through operators, it took several days before I found a person who could tell me that my number was not unlisted. One person said they would check into it and see if I could get a listing but I never heard back.

The set-up was as scheduled. The only complaint I have is the return of the modem. It had to be returned 50 miles away on the day before leaving the area. It would be helpful to have the return of the modem locally.

Over the past 2 weeks my internet has been getting slower and slower and I finally called customer service on 10/8/16. After 2 hours of unplug this, try this, stand on your head and pray they confirmed I have a very slow connection. I knew that when I called. So they offer to send a tech out to my house on the 20th. I'm glad poor service is a priority for your company so I can wait another 12 days for someone to show up. I asked to speak to a supervisor and waited almost 45 minutes for that to happen only to be told by him that that is "company policy" and there is nothing more he could do. I called back today hoping to maybe get some more helpful and I did get my appointment moved up Friday which is still a week after my call. If I had an option for the area I live in I would switch but you are all I have and you know so poor services is all I get from your company. Right now my high speed internet has a 0.27 Mbps download speed. What a joke.

My TV was freezing and breaking up. My wi-fi was dropping and had to be rebooted daily. Mediacom set up an expedited appointment and replaced the modem and router. When that did not work, the tech service man came back and installed a different setup for the modem and router. He kept at it until all my TiVo units and wi-fi worked. He was very diligent in getting things up to speed.

I have basic cable from Mediacom. When I had new televisions, I had to get some kind of a little box or whatever that is that's attached to it to get the HDL and I had to go to the local store to get that. Their quality of service is good. I had a problem with my billing and I spoke to someone about that. They handled everything like I needed it to be done.

I have always used Mediacom. They were the only one available here. Their sales team has been wonderful. They were pleasant on the phone and they knew what they were talking about. As of now, I only have to pay for the phone, though I also have the internet and TV package. The installation was quick and easy to do and their service is really good. I have a lot of channels to choose from and the internet speed is fast. I use their services every day.

Mediacom Albany, GA Service and Customer Service is despicable. I have been with Mediacom for years now. And my bill keeps getting more and more ridiculous. The fact that I pay my bill the past due amount every month is becoming more and more of a financial struggle just to even have internet. And the sad part about it is, it's not even the Highest Speeds nor the largest gigs. And I'm literally paying about $130 a month JUST FOR INTERNET. Then when I called to ask questions about my bill the Customer Service people have really funky attitudes and they act unconcerned about how the charges affect me as a Customer of years. Currently my services are off because the price Mediacom expect me to pay is half of my rent and that will never happen.

After installation we experience several issues. Two remote tv's would shutdown (connection lost) after being on for approximately 30 minutes. We would lose the wifi. When it was working it seemed to fluctuate. A service call was made. The tech immediately saw the modem that was installed and said that it was one that should not have been installed. That this modem was faulty. He installed another modem. After he left we could not connect devices to the wifi. A call to Mediacom was made and they said our modem was not connected. A second call was able to resolve the issue by escalating the problem. All seems to be working now. But the above took over a week to resolve.

I had Mediacom before I moved to my new house and I liked it then. But now, since I ordered it, I haven't been satisfied with how I've been treated. The sales team was excellent and I had no problems with ordering. Everything was smooth until the installation. The first tech came and installed on the 30th and he said that it was good to go. Then I was told he didn't install it right so my cable was going in and out. Somebody came out on the second to give me my TiVo box and hook it up. They said it still isn't right. So now I watch TV with my HD box and I can't put my TiVo box on because it's not gonna work. I was told somebody supposedly came out on the 8th but when the person came out, he said he couldn't find where I live. I was told they'll go on the 12th.

I live in an apartment complex that doesn't have satellite so I had to choose a cable company and I chose Mediacom. The sales rep explained to me that they have several different packages. I selected the Silver package and then I got the internet because I needed WiFi. The tech was great and knew exactly what he was doing. Installation was done in a heartbeat.

My Internet was going on and off. Not working properly. So I called, waited 3 days, guy came out said "It's not doing the problem now." Of course so he tighten everything. I asked him to please change out the modem router. So I shouldn't have any issues. He said "sorry I don't have 1 on my truck." Okay so you're here for my Internet issue and you don't have what could fix it. He said it should be okay. 40 minutes later it's out again. I call again, explain tech was just here. And it's still broke. "Okay we can send a tech out in 15 days to take a look at it again."

When your tech showed up to install, he informed me I should have got new TiVo box shipped to my house. That has yet to happen. So your installer said he grabbed all of the used boxes and could install one of them. I declined having him install old box but he insisted on doing it. THREE TiVo boxes later, he got one to work. Collected his money and left within an hour the picture started to break up. I called one of your techs on the phone told him of the problem. After a couple of tries to reboot the box we both decided it was a bad box. Hours later, I had removed the TiVo boxes, splitter, cable and went to straight into the TV. The salesman said I would be getting new equipment and that is what I expect. I am still not able to enjoy TiVo and all the features. Awaiting a repairman/tech to resolve problems and reinstall TiVo. I do not think anyone will read this. Prove me wrong with a response to this description.

I'm very happy with Mediacom Cable. We started out with them and they're all we’ve ever had. The quality of their cable service is good. Once in a while, I have problems because of the weather but everybody does.

I have been a customer of Mediacom for over 15 years. However, our bill for expanded basic, phone and internet services is over $180 per month! It is quickly becoming an unnecessary luxury. When we talked to the representatives in our local office, they were very rude. We are ready to disconnect our cable and go to Big Dog Satellite.

Internet Speed Repair - I was the last call on the repairman's list for the day and he had already been working waaaay past 8 hours. He took his time and did a careful analysis, made adjustments and calls to Mediacom, and answered all my questions. He demonstrated that I was now getting all the speed that my agreement asked for. A very pleasant experience.

I live in a rural area and Mediacom is my only option for "high speed" internet (although I never get over 12 mbps, not really high speed). My service is very unreliable. For the past month, it's been even worse than usual. My internet drops out three times or more every day. I work at home, so this has crippled my home office. A technician visited two weeks ago (I had to wait two weeks for a service call). He said my modem and internal wiring are fine and didn't fix the problem. When I called back for more help, Mediacom said I had to wait an additional two weeks for another appointment. After repeated calls trying to get an earlier appointment, agents always promise to elevate my case, but when I call back, there is no record of those promises.

Ever since August of 2015, Mediacom has continually found the need to raise my monthly bill bundle of services. I've repeatedly informed Mediacom that as a disabled American, I can't afford their arbitrary raising of my monthly bill.

After a call from Mediacom, we agreed to an improved internet service and was sent a new modem which we were told was simple to install. We installed the modem, however, had no internet service. After over 3 hours with 3 different representatives, we finally got internet and wireless service but now our phone was dead. We have been waiting for a week, with no phone service, for a technician to come to fix our phone. This is the worst customer service we have ever received. We called several times requesting quicker service for our phone due to the fact we are seniors, could need emergency service and have limited cell phone service. We've received no help.

Mediacom had a special on for a year where I got a bundle. It was also cheaper than any of the rest of the companies. The phone I use all the time is alright as well as the tv which I watch a lot on. However, I wish Mediacom would let us pick our tv stations and not pay for a bunch of stuff we don't use. They always pad sports channels on it but I'd like to get rid of that. The internet was slower than molasses in January, too. Apart from that, my Mediacom experience has been fine.

I’ve been with Mediacom for quite a few years and I’ve been very satisfied. They’ve tolerated my calls to come out and check it out. The two boys that came out to check everything were nice young men. They were on time and they wouldn’t leave until they had it perfect and they did. There were some shorts in the wiring, so they replaced the wiring to the black box above. It’s been about a week so far and the reception’s been perfect. We've had excellent service and I enjoyed it. Mediacom has been honest about everything and they’re not pushing for anything.

Street Outage - Dogwood Drive second time in four days. Kara who took my call, blew me off and let me know it would be days before Mediacom could respond. Only has service for two weeks and line has been out 40+ hours. Management needs to get out of the office and see what is going on with customer service.

I was sitting watching tv and my screen went black. My phone went dead. Looked outside. There was a car outside my neighbor's with Mediacom contractor on it. I went to see where this person was. He was walking back with a long ladder. I asked him what he was doing. He said he had a disconnect order. This was very embarrassing. I am 63 yrs old and have never had anything disconnected in my life. I pay my bills. My neighbor was home. He had parked in his driveway so I know he saw what happened. Very embarrassing to me. I told him it was an upgrade. He went to his car.

I've been a customer for about 1 month. Hasn't been very good. Tech said I need a new box. In the past a box could be picked up at local office. Discontinued that practice. Made me an appt for roughly 2 weeks from the time I called. My problem was that every channel shows TO BE ANNOUNCED. So I click each channel to see what is on. Been with Comcast for many years, nothing like this. I new to the eastern shore and it was this or DirecTV. Hopefully Mediacom is better than this. Can someone help me bring me a new box. I never like to complain, but this is warranted.

Customer support and technical help is great. If they can't do it in office then they get you in home support as fast as possible. I commend their efforts to satisfy their customers. Their techs are thoughtful and friendly, kind, helpful, and does everything to make things right.

Had a good CRR the last call I made. My internet has been out for two weeks, the earliest they could come out was 10/04 between 12-5 pm. I had my wife take off work to make sure someone would be home. No one ever showed up nor get a call saying they can't make it. I called the 1800 # for the third time asking why a service tech did not show up. Was told they did not show up 'cause they had an outage in my area, and can't schedule another appointment 'til they fix it.

I love Mediacom! Anytime I have a problem or a question I receive excellent customer service. I called to add some channels the other day. The call took about 15 minutes and I got exactly what I asked for!

2 issues. The programming listed for channel 119 is supposed to be WYCCW, instead it is FNX. Called to see if this could be corrected since I watch WYCCW frequently. I have heard nothing back and nothing has changed so Zero stars for that issue. Needed a new remote for the digital cable box, was informed where I could go pick up a replacement for free, which I did without any hassles. Five stars for that issue. On the programming don't feel like anyone really listened or cared or was going to pursue the issue to have it resolved.

I like Mediacom. I can get better channels and better service from them. I've got the phone, Expand, On Demand and just about everything. I had some complaints when they came out to check something for me because the ones who came in and put my Mediacom for me didn't put in new wires. So I called them and they gave me a new wiring which I put in. They also gave me a used remote box. I'd be talking long on my phone and all of a sudden it would go "poof" like it wasn't there. So they came today and gave me a new remote box. But overall, I'm satisfied with the experience.

Mediacom's sales team was fantastic. They were able to answer any questions I had for the particular package that I was looking for at the time and what other options I had as well. That made it easier for me to choose the right package. However, the very first technician that came over didn't do the installation correctly. So he said he was gonna bring somebody else who turned out great. The second technician looked at things then started routing the whole thing and connecting it. I was then able to have the system working that time. The technicians who've come have been very helpful and they did all the connections as it should be. Everything is working fine.

I was real frustrated with Frontier as I was spending almost $200 and by going with Mediacom, it was reduced by quite a bit. We have services for Internet, television, and a phone line, and they're good. The only thing we’re missing is a television station that we’d love to have. I haven’t had any problems with the sales team. The only thing is we’ve had some internet outages that have caused a little frustration. I did not like the man who came out and installed. He didn’t finish setting up one of the TVs on the TiVo. In fact, I was trying to do that last night and I’m stuck. I’m working on getting that straightened out and it could be TiVo more than Mediacom, but I’m not upset. When I call in for help, they’re great and I like the good, friendly service.

When we decided to go Mediacom, they had a promotion that stated "Get the Xtream 50 silver, and you receive a $100 gift card". We have had nothing but issues since we signed on. Our bill has been as high as $189 a month, compared to the $89.99 a month (we are bundled). We have made payments over the phone that "seemed to have gone to the wrong account". When we noticed that the payment wasn't taken out of our account, they proceeded to try and charge us an additional $35 "late charge" because they either credited our payment to another persons account OR "we're not really sure what happened".

I was really happy with Mediacom and we've always had it, except for one little mishap. I talked to one of the lady representatives on the phone and she was real rude. She said that there were no deals that I could get and I was with Mediacom for many years. She was gonna look into it but I don't know if she did. I made up my mind and went to the water company in Independence and got their cable.

My services have been restored.

I use Mediacom for internet. Their sales team was good and were nice on the phone when I signed up. Installation didn't take long. If I have a problem, I call them. They take at least a week before they come and fix it. I'm satisfied with my Mediacom experience.

We had Verizon for years and never had a problem. However, Verizon sold out to Frontier and Mediacom was our only other choice once we got rid of Frontier. We live in a private, gated community, so I went to a lot of my neighbors and asked why don't we give the small guy a chance. None of us had any dealings with Mediacom in the past and we talked to a few people and the information we got was mixed. I went to the local office of Mediacom and the head salesman, Mike, spent a few hours with me. Mike came to our community, spoke to some people, and we signed up. But instead of three days, it ended up being two weeks to get our service in.

Mediacom is really and truly is number one company to use in Albany. They're our cable provider for about 10 years since we've lived in our apartment. I really had no problem except that it has gone out sometimes. I watch TV everyday, and overall, my Mediacom experience was excellent.

I live in an area where the only Internet provider available is Mediacom. They have increased my rates without warning every few months, I've lost Internet access for weeks at a time, a customer service representative has laughed at me and I have zero trust or faith in this company. I am an online college student and am at the mercy of these monsters to complete my schooling. The next house I buy I will ensure I will never have to work with this sneaky, corrupted company again. My advice is to avoid Mediacom at all costs or be prepared to be raped.

I've had Mediacom service for a while. I love their prices and benefits, I've worked for other cable providers so I know when I'm getting a great deal. Recently we have move in our neighborhood so we had to transfer my service. The transition went over smoothly, then the issue came. First I was getting kicked out of my internet server. As I stated before I've for cable companies so I know how technology work. I know about peak hours, when a certain time of the days your service slows. I also know about sharing megabits in your household. Hence the I got the top speed and tier of service. Given the knowledge I possess in the field I was thinking nothing of it. I would just unplug and refresh which basically the solution for any modem issue honestly.

I live in an area that does not have fiber optic telephone lines. I had the little Verizon Jetpack I carry with me but it was very expensive and I had to keep buying more plan that costs $15. Then somebody sent me a whole bunch of pictures that used up what I had paid for and it goes on like that until I finally gave up. I found out that the only Wi-Fi service this area is allowed to have, is either Mediacom or used to be Verizon but it’s now Frontier. I didn’t want Frontier so I tried Mediacom. I live across the street from the Mediacom store. It’s that close to me so naturally, I chose them. I walked over to the store, as I always check on things, and they were very, very helpful and good. Amanda printed out and gave me all the information I needed. The store over there was very, very excellent. I had no complaint with the person who set me up with the account and she was very nice.

Since we had for Mediacom installed we've had nothing but problems. We got the complete package-- cable, internet, phone, TiVo. Our on demand has only worked once, our internet is slow and now cable and internet isn't working. I called and waited for 20 minutes. The CSS had me reboot and it did not correct anything so she said they couldn't make it out till October 4th. When I ordered the service they were fast about getting out and getting us setup... My children need the Internet for school and I do work at home with it. The CSS said she was very sorry but couldn't do anything else. I guess they have longer wait for getting stuff fixed than setting up... That's a red flag!!!

The service with my cable is crappy and my internet comes and goes. We have to keep unplugging it to reset it almost on a daily basis. It refuses to work the way we need it to. Plus, when I get online sometimes and use it, it freezes. I spoke to them about it but nothing's been done yet. I even got an upgrade on it thinking it would be better but apparently it's not.

I was new here from Phoenix and when I moved, I asked Cox, who was my provider, to recommend someone and they selected Mediacom. I mainly dealt with the reps on the phone to get the contract for the next two years and it was good. It was clear, I got the answers I was looking for and I made my decision according to that. I only need internet for services like paying bills online and catching up on the news, and everything’s fine. That’s why I’ve been with Mediacom for two years and I chose to go at it for another two years. I know there are solid providers in the area now that I’m situated here in Rio Rico, but I’m comfortable and happy with Mediacom.

We had a direct dish. When we moved to this apartment, we couldn’t put it on the building and didn’t have it the way it was supposed to be. So we had to go with Mediacom. The service is great. If we have any trouble, all we got to do is call. If it’s an emergency, they’re here within a few minutes. And if it’s something that can wait, they put us on a list and get to us as soon as they can.

I get my internet, phone line and cable from Mediacom. Their internet is better than the other company and it is cheaper. The service they give us is fine, but the initial cable hook up was horrible. The technicians were lazy. They installed it for two flat screens but they couldn’t get the flat screens to hook up. Then they gave us boxes and even the boxes weren’t giving us all the stations we paid for. We finally got the problem fixed, but it was really bad. It took them three trips and three different technicians to fix it.

The work as to installation of equipment was good. However, as usual, Mediacom didn't complete the agreement. I didn't receive the correct programs agreed to by my conversation with the rep when I first inquired on 08/26/16. Mediacom has always been rated low on customer service. No follow up by Mediacom after the installation date.

Mediacom worked in our neighborhood, and I decided to use them because of referrals. We got service for the TV, internet, and telephone, and the installation was very good. I've had a few problems, but they always took care of it. Occasionally it'll go down, but we just reboot the router and the modem. Other than that, everything works fine, so I have no complaints. Overall, it's been good.

I took over a Mediacom account that my son had and I don’t like the service. I have the internet with them. The installer came out and put a box. The second time, I had the box go down. I had to wait a week for them to get their butts out there to get the system back up and running. I've gone on to have another system with them. I tried to have it advanced so it would be faster, see if that would work any, but it doesn’t seem to have much since it goes down a lot. It's naturally super spotty. I wish I can get something else because it's lousy but I'm stuck and it's the only company I can get in Valley Center where I am.

I was tired of paying too high a cable bill--my bill was getting close to $200. I called several times weeks apart to get my bill to $150. Never was able to do that--I said well I've seen specials on the TV and was told "those are for new customers". I was a loyal customer for 2 yrs. I had great service from Chase!! And enjoyed having TiVo. I did not expect to pay $50 but really no one could get it to $150! After calling several times I decided I was looking at other providers!! I kept the internet only--and if cost goes up and up, I will cancel and check other providers for my internet!