Mediacom Cable Reviews

I have internet and phone. It works great. The customer service has been friendly and helpful. I went to the store and paid my bill. They were also friendly. Love the service. I would recommend this service to anybody. Also gave me the best deal!

They (Mediacom Knoxville) never sent a cable box, blamed the mail carrier and a technician Billy after canceling on October 4 rescheduled for Monday Oct 8 at 5 pm and no call no showed. We were blown off twice after waiting a whole month. Extremely horrible and unprofessional. I think someone forgot to order the parts and wrongfully and falsely accused the mail service. We will use the wifi hotspot on our phones.

I've had phone and internet with Mediacom for a year and the internet is slow sometimes or it goes out. I also wanted channels such as ITN, INSP and Hallmark Drama and they said they don't have those. However, I got good service and they always do what I look for when I call them. Mediacom is the best.

We’ve had Mediacom for 11 years and we’ve always been satisfied with it. Recently, my daughter called the sales team for a certain issue and she asked her several questions. However, she didn’t get the answers that she felt like they could’ve given her. But then we’ve always had good luck when the boys come out and work on the TV. They would explain things and work until they find the problem. They were nice and polite too.

Years back, we didn’t have cable at the house we were living in so I got cable from Mediacom. It was way back in the ‘80s. I use it everyday since I watch a lot of shows and sometimes, I like having Showtime HBO. The reps were good and I like Mediacom a lot. I’m happy with it.

I was having trouble getting internet. We were stuck with DSL for a long time and people kept promising, “Oh yes, they could get us the real deal.” I’d sign up, get ready and they would come over. And the person that would put it in would say, “Oh I’m sorry. You can’t really get that in your neighborhood or it’ll be much slower.” I was sick of that. I talked to some of my friends and they said they have better luck with Mediacom. We had DirecTV satellite and the internet that we had was really shabby. When the weather was bad, the satellite stuff didn’t work either so we switched.

I gave up dial up after over 20 years to get the worst Internet and phone service. After my contract ended, I decided to continue with the service. Every month my internet connection goes out, which knocks out the phone service, also! I have had to call them every month to find out why this occurs repeatedly. Amazing these so call techs have no explanation as to why. They usually want to send a signal to the box and or send out a technician. Oh, don't mention filing a complaint. Meet with go ahead and do it. I pay my bill on time every month... no doubling and still get lousy internet connection. Goes out at the worst time. Middle of doing homework, fillings out forms. Early in the morning, afternoon and late at night.

We've had several members in the family that have Mediacom. The sales team was great. They helped us get our cable and internet -- there have been several things that we got. The installers came in, worked quickly, and they were good. When we had trouble with them, they had somebody here immediately. So, we've been pleased with their service. When their work is bad, they explain things to you. It was a good overall process. Our family uses Mediacom's services every day, and they are great.

Mediacom was convenient and the price was right. I really liked the program too. But when I first came up to them 18 years ago, I had a bad experience and I wasn’t too happy with them. But I put the past to the past and I decided to go to Mediacom again. This second time, I’ve had a great service and great programming. It was a huge improvement on the company’s part to implement different things. The new technology has helped Mediacom to be a better company. They've really stepped up their service and there's a huge difference.

I don't go anywhere and I decided to use Mediacom's cable service. I have it for the kids and grandkids. I've been with Medicacom for three years now and so far, I'm satisfied with my experience. Their selection keeps me from switching. I have the basic package with them and I get the cooking channels as well as Discovery. When the equipment was installed, they said that my wiring was old and didn't pass the code, so I had to redo it. Initially, it got cold or hot out there and they took off. Then it took five years before they came back and finished it.

I have television, telephone, Internet from Mediacom. I watch TV all the time, my kid uses the internet, and I talk on the phone when I have to. Whenever I reach out to customer service, they answer me right off the bat and they don't drag their feet -- I like them just fine. When the techs come out, they do just fine, too. I would recommend them to my friends.

I changed from Dish to Mediacom because Dish didn’t do what they say they were gonna do. The sales rep from Mediacom was really time. He took his time and showed me things. He told me my bill was gonna be $86. When I got my first and second bills, they were at $86, but then it went to $92. I called Mediacom and the lady said something about fees. Mediacom is doing the same thing that Dish did. I only have basic cable and the price is too much, but I try to pay it every month. Before I signed on with Mediacom, I told the sales rep that I wanted my local channels. He did give it to me and I'm enjoying my local channels. Overall, I would recommend them, but the bill should stay just the way the sales rep said it would be.

Everything has been fine with Mediacom and their reps are professional. Their service is great and they even lowered my bill. I like everything on the package although I watch more of the ID channel and the OWN channel. If anyone asks about Mediacom, I would tell them to get it.

We have Mediacom for TV and the installation was quick and easy. The quality of their service has been good. But when there's a storm the TV goes haywire. You get a black screen. My wife and I are also disappointed with them right now because they changed the format and we’re looking at blue letters on a black background, and we can hardly read it.

Our cable is the worst service I have ever seen. The neighbors that I have talked to feels the same way. I have a DVR and when I replay the recordings it freezes up. I have replaced this box at least 10 times. I decided that it is not the box. We all feel that it is the wires that come into our neighborhood. They need to be replaced. You should pay us instead of us paying you, or at least reduce our rates.

When I first moved here, my sister and relatives had Mediacom so I took it. The guys who came seem very good and very helpful. Their rates are very high and I'm thinking if they could do something about it. If not, I’m gonna have to find somebody else since I can’t afford it. It’s $167. I would like to pay between $125 and $30 dollars for everything and I would be satisfied. I have Mediacom for a long time too. It’s not like I’m going back and forth. But the quality of the service with my TV has been good.

I wanted the computer hooked up, and I got Mediacom's internet and the phone services. My experience with the sales team was good and the installation was fine too. The installer got it done quickly and we chatted after he was done. The service is good and I like it. I’d recommend them to anybody.

I like Mediacom's programs, and the sales team came and helped me figure out the service I wanted. It was a good experience and I got the internet service. But when the guy came to install, one of the wires in the alley was bad. He fixed that thing though, and the installation was done within a few hours. Overall, I like the service I've received from Mediacom.

Mediacom does have superior products. However, their customer service is the worst customer service in all that I've had contact with. My mom has had their service for over 35 yrs. She called as the phone, internet and cable wasn't working. They said they would have it fixed by 2:00 in the afternoon on Saturday. She called back on Saturday night and Sunday morning to no availability. They stated she needed to have an appointment set for 2 weeks out. They stated there was nothing they could do and hung up on her several times when she wanted to speak to a supervisor.

I've had Mediacom for five or six years and then I got rid of it for a while, and then I had to take it back because I wasn’t able to watch football. I've just been with it now and I've been putting up with paying $96 expanded basic cable which is too much. I usually don’t talk to their reps because they offer me something that I'm eligible for. I explain to them that I can't do that because it's gonna increase my bill every month. I'm just on Social Security so I can barely afford what I got now, and I don’t know how I can get my bill lowered and keep what I got. I thought they had a program to where they reward their customer for being with them for so long, but they don’t. Nonetheless, I had a fine experience with them. I'd tell others that Mediacom is the best deal they could get.

Received 2 calls within 1 minute from Mediacom saying wait until they connect me with a technician. I waited and no one ever was there. I called back believing this is for my appointment since our internet keeps going out. The Representative Darius said the field rep was here and called. Neither happened. No miss calls, no vm plus my dog barks when the neighbors are even walking by my door. I asked where I can send a screenshot of my call history because someone is not doing their job and is making me the customer look like a liar. Darius said their website. I was trying to ask questions to which rep kept talking over me. I asked for his supervisor name Miss **. He put me on hold. Said I could speak to her right now.

We’ve had Mediacom since 1981. We have the cable, the phone and the internet, and the service has been good so far. The installation didn't take long either. I had a good experience with that and in dealing with their representatives over the years.

Mediacom reps have been wonderful. I have internet service from them and it is great.

I have been so dissatisfied and disappointed with Mediacom since I have been using their service just for past 2 months. I have used multiple internet providers in past and never have I had to go through anything like this. Mediacom doesn’t like to take responsibility for their own mistakes and make our life miserable. They show up without any notification and make some changes in our wires after which out internet stopped working. They don’t think it’s an error from their end but all they have to say is our next technician available is 10 days from today. I am never going back to using them as my internet provider ever. Customer support sucks and they say they value our business but I don’t believe they really mean it!!!

On Friday everything was working just right. Then I did a stupid thing. I called Mediacom to upgrade our cable service and add a few channels. The sent a guy on Monday 3 days later to do that at the pole. His “upgrade” included rendering our TiVo box dead. I called in but it couldn’t be put right over the phone so we have no TV for 8 days. Seems like I’m paying more for nothing. Maybe I’m just dumb and this is good customer service; but I wish there were 2 cable companies serving our area so they would have to do better and earn people’s business. Although to be honest, I really like their internet speed.

When I called Mediacom about the one box being out over a Labor Day weekend, they couldn’t get to me until the 10th of September. I told the lady to make it for afternoon because it’s at the lake, one hour away from us and she kept saying, “Well, it’s a 15-minute call ahead of time.” I said, “Well, I can’t be there in 15 minutes unless we come up during the day.” She set it for Monday morning between eight and noon so we ended up giving up what we had to do on Sunday, went up there Sunday night and at 9 o’clock they called and said, “Our technician is sick. He won’t be able to fix it.” So we were not happy. She did not even offer that I could go into town to maybe trade or have the office look at the box.

My neighbor right next door has Mediacom and they've got some kind of procedure where he can have me on as a buddy but I felt that wasn't really the right thing to do. So I went ahead and signed up and had the guys come out. Their employees are unbelievable. One guy who had my cable installed was staying at a hotel in Kearney, Missouri. It was raining and he said, "Nope, I want to get you fixed up so you can get on Mediacom." He worked despite the rain. He was soaking wet but the work was super. They had to put some new lines in and I got me a little box sitting on one of my bookshelves here. I just love Mediacom. It will take me 10 years to go through all of the movies they got. Every morning the first thing I do is sit, drink a cup of coffee or tea and get myself started on a show. Mediacom has a lot of very informative movies about wars which I just love. We learn so much.

I have TV cable and telephone services with Mediacom. It goes off easily when we have weather problems but their customer service taught me how to do things such as rebooting it. Mediacom has been good to me so it would be worth it for others to give it a try.

I've had Mediacom for five years now. Their reps always help me and try to give me the bills they have and they tell me how much I’m wasting. If I have a question, I call them and they tell me what my better option is. I have the phone and internet service from them. I also have a cable service but only for basic channels. Mediacom service has been good so far.

We turned in our "boxes" and had our service discontinued. However, about a week later we got a Mediacom bill for the next month. When I called Mediacom, the rep said unfortunately Mediacom continues to bill after the service ends. In other words, Mediacom ignores the cut off date of service and wants to bill when no service is provided. Mediacom appears to take the view that it is up to the prior customer to call the Mediacom office to challenge the bill. If the bill is not challenged, so much the better for Mediacom. SO, BUYER BEWARE WHEN YOU DISCONTINUE SERVICE WITH MEDIACOM!

Mediacom has very courteous people. They're pretty pleasant to work with. They are also friendly and knowledgeable. I have Mediacom for my cable, and I'm very satisfied with it. They have improved their service so much that it has made it real nice, except when we had a little cold snap before it turned hot. When the TV in my den wouldn't work and I couldn't get the voice on it, it took Mediacom one week before they could get out here to fix that. The Mediacom man lives about five miles from me on the other side of town, and they could have done it quicker. But that was all right and I would recommend them.

I’ve seen Mediacom advertised quite a bit so I decided to go with them and I've had them for four months now. Their reps are very reliable and they seem to know what they’re doing. Their service has been really good so far.

We cancelled our cable with Mediacom. The quality was average but dealing with their customer service was a pain. In fact, it was pretty much non-existent. The people were indifferent to any kind of problem that we had.

The other companies wanted credit cards and I don’t have any. So I got cable with Mediacom and it was great working with their sales team. The installation experience was all right too. It did not take long at all. The cable has also been okay but once in a while, it blacks out. I don’t know if it’s the weather. But overall, the service has been great.

Mediacom's cable service is good and we've had them for over 20 years. I wish they’d get more channels on rather than sports. Other than that, we’re satisfied.

I have been with Mediacom for many years and the experience has been good. They answer me when I call. Yesterday, they didn't have cable because there was something wrong in the whole Mount Vernon. They fixed it and my cable came back. They also taught me on what to do if my cable was messed up. I have the regular cable and I'm satisfied with what I have here.

I've had Mediacom cable since 1998 and it's good quality. They're doing fine and I like my experience with them.

I used Mediacom before and they were always fair with me. The technicians were respectful and I never worry. It was a very positive experience. Most recently, I had some internet connection issues with the gaming console that I use and they fixed it. They went in and reset it. Mediacom has been great and even set up AutoPay for me which was awesome. People should stand firm on the package that they want but Mediacom’s prices are the best around so they would know anyway.

We were with another company who kept going up and wanted way over $250 for their services so we went to Mediacom. We have been with them for 15 years and they do a good job. The reps have always been nice to us but they could get here faster. A couple of weeks ago, we were having trouble with our phone and we called several times. They finally sent somebody out after three weeks, after we haven’t had any phone for a while.

Mediacom was convenient and I would recommend them. Their customer service and technician were both good. I have TV cable, internet and phone service with them and the quality has been fine.

I am not a customer of Mediacom, but I guess I have the same name as one of their customers and they send me all his emails. I've tried several times to notify Mediacom they've got the wrong email, but there is no easy way to do this the way their auto-email is setup. Mediacom is sharing one of their customers' personal info with me and I can't stop it.

It takes too many days before a service tech gets out to work on repairs. When they do finally come out they should know how and have the patience to make repairs. I went a month without service on one of my two TVs. So your service needs work!

The installation with Mediacom was good. They had to come out again because I was having connection problems. So, the guys gave us our own line and stuff now. The service has been good and Mediacom's team has been nice. They let me know what's going on. They even told me about somebody trying to call and get the service cut off or get the payment back.

Bill changes monthly, not much help from call center. Was told to read the small print on the original startup offer delivered to my mailbox. Also told I could not have a copy of original recipe for startup fee that I paid to the man who hooked up our services in the house. Also told that service people were too busy to talk to me, must wait for callback.

Called the toll free number on bill and spoke with someone about the box not working, error message, was no signal. We troubleshooted over the phone and it was determined that the box was bad and that they no longer carried that kind anymore but we could pay extra for a ebox. We went to our local office and told the story to a gifted customer service gal that I WISH I could remember her name. She took the time to check the power cord, the box and determined that the box was indeed bad. She thought that we would probably have to call in and have a hit sent to it.

The two servicemen that came to my house were very good, very helpful. My only complaint was with the guy I talked to when choosing the service. I was not given complete information about boxes, services, and costs. I made it clear what my priorities were, but was not given information that helped me to understand what I was ordering. This is part of the reason for the second home visit. Also, I am concerned about the cable left exposed in the yard. No one has come to make the underground lines before Mediacom can buy the cable.

Well, we had a rough start with replacing old cable outside and with several visits from technicians correcting inside connection problems but all in all things are going well. Thank you for all your help and I'd like to also thank your billing department as well.

I've been quite pleased with my service. I called a few weeks ago to see if my computer running slow because I had a lower speed, and the agent checked and told me it was fine. It felt so good that he didn't try to sell me an upgrade or something I didn't need. Thanks for the great service.

My experience with Mediacom was like dealing with a bully. They took 4 weeks to come out and lay a new line. They did adjust my bill. When the room devices failed (one for the main room, twice for the bedroom) they always replace with used equipment. This makes it difficult as I work in MD and have to drive to Dagsboro during their office hours. Front desk minions were bare polite and unaccommodating.

Closing service - I will for sure come back when I find my next home. Hassle free and everything was up front. What I was told is what I got. I have worked with many other providers and very disappointed. Thank you...

The internet speed was brilliant and it worked majority of the time. There was the occasional outage that was frustrating at times but still worked more than not. After moving I was a bit disappointed I was charged for two months even though I was no longer living there, and I got a bill in the mail saying I owed money for items when I know I sent the modem back. Overall was okay.

During the one month of service I did not have a single day without the internet interruptions. Lost phone connection too when the internet lost for a long time. When I signed up with Mediacom I was not told that my phone would be connected to the internet.

Was told I needed a new box. Account was closed even though I had paid in advance. Missed tech appointment but spoke with Customer service. Her name was Amy from Moline and she was a star. She helped me get the box fixed and I give her a 9 out of 9. In the future I will ask for Amy to help me with any issues I have.

I had to go pick up a new box which was no big deal. Well then the new box didn’t work and I had to wait almost 2 weeks to get a tech to come evaluate. They fixed it. Then a week later it went out again! Took another week for someone to come out. The tech found out it was because the buried wire ‘had too much lubricant on the connector’. He fixed it. Then it went out again!

Too expensive for the price I pay. I know you guys can do lower prices, the quality does not match the pricing of it, it is definitely of a very unsatisfactory manner sadly. Someday you guys will learn to listen to your customers and actually deliver good service.

He followed the procedure of getting a signature from owner before drilling into the building. He cleaned up after his job was complete.

Recently I lost both TV and Internet Service. I waited over 2 hours to see if service would return before calling MEDIACOM. After going through multiple tests I was told I'd have to have a service call. I was told a service technician would be there in FIVE DAYS. I can't believe they would leave a customer without service for 5 days.

The tech who fixed our cable was excellent, very capable and efficient. He did his job quickly, arrived on time, called before he arrived and did a great job of getting our service restored. However, the 12 days to get service was totally unacceptable. It was out from August 3rd until our appointment on August 15th. Totally unacceptable.

Unfortunately we were out of service a lot and when I called it was always at least a week before anyone could come out to fix it. With an elderly parent and husband who only watch tv all day it was too long of a week. Our internet would go out too often also.

Lost internet and cable because of storm. Tree limb fell on cable line. Tweeted to you next day. Was told it was fixed. Wrong. Called. Told someone would be out next day. Wrong. Finally 1st guy showed up and said he couldn't fix. Next guy only hooked up lines & left. No check to see if working. Called again. Told it would be a week. Finally on Twitter was able to get someone out two days later.

I received a box with the equipment needed to install my alarm system. It was missing the camera. The tech ordered it. The camera came and I called Mediacom. They set an appointment for Monday (Labor Day), I figured ok, they know what they are doing. Labor day came and went and I still have a camera in a box 4 days later.

Mediacom was the fastest around and their customer service was good. They tried to help or sent someone out to fix it if I had a problem. The technicians explained a lot to me on how stuff works. They also told me to give them a call if I needed any help and they will come over. Mediacom is cheap and the quality is good. I go over 20 miles away and they couldn’t get Mediacom. Other cable brands or for internet gain 16 megabits per second for 60 bucks and I'm gaining 200 for $70.

Everybody’s been helpful at Mediacom. They were here when they were supposed to be during the installation and had it hooked up and everything went fine. Also I’ve always got somebody here if something happens to my cable. Mediacom is the best place to go. I have it mostly to relax, keep up with the news and what’s going on with the world.

I haven’t been satisfied with Mediacom. You turn to another station and it won’t come on right away and the price is not really satisfactory. We’re retired and on a fixed income so I’m not real pleased with it. I don’t think you should have to pay that much for TV and internet. My brother had Mediacom and he was very disappointed, and he switched to Paul Bunyan. But Mediacom's reps have always been pleasant when we call in and they let us know when someone can come.

While Mediacom's Twitter Support and DSL Reports have stayed on top of the situation, and the techs have been awesome in doing everything they possibly could, I have to say that this last month has been the worst yet when it's come to my internet service. I've been with them for 3 years since I moved into this apartment. Once a year I have a major issue with upload that is resolved within the week. I have changed my modem a total of three times. This time, the issues have been going on for a month. I've been keeping track of when this occurs so I can receive bill credit.

The building that I live in is a senior building and it has Mediacom. We pay the cable through our rent money and they brought us a box that we have to use in order to have our TV. I have a TV in the bedroom in case I get sick and I can watch it in the bedroom. So, I pay $450 a month for that out of pocket. The people who came were very nice and wonderful. I haven't had any problem except I thought I was supposed to be paying once a month and I never get a bill. So I have to go up there and find rides to pay my $450 a month, and I'm gonna be 83. I asked the girl why I wasn’t getting a bill and she told me that I have to ask the post office. I said that if I didn’t get a bill one month, I should still be getting a bill the next month or so. I have to ask people if they're getting a bill every three months. I was waiting for this month to see if I was gonna get a bill.

We've been with Mediacom since we got here and we've had their cable service. Their technician who came out for the installation was very polite and nice. We have so many channels and the service is good. If we have a problem, we can call and they will help us through it. It doesn't matter what time at night it is, and if they can't help us through it, they try to get someone out here as soon as they can. They also call us before they come to make sure we're here.

We have cable, internet, and phone service from Mediacom at the office. We used to have a really good rep, but now, you just can't get their attention and sometimes it's frustrating. When they hooked me up, I had a Robocall, but they didn't call the Robocall. But my rollover number for my Fence Line was a 433 number, and I was getting calls from people asking what I wanted. I would tell these people that we didn’t call you and they said they received a call from my number to call back. I got a call from the same line on my cellphone, so I called Mediacom to change that number. Somebody said that they could do it in-house, but they screwed it up and put it over on a Horace Mann Insurance line that a guy rented an office here. So my rollover number from the Fence company said Horace Mann Insurance.

I have Mediacom's internet and cable services. My experience with the sales team and the installation was fine. However, the cost keep going up. And right now, my internet is running really slow. Also, I like looking at different channels, but I see same thing on three channels. Other than that, the company's fine and I haven't had any problems with them. I called them, they came out and they fixed whatever issue I had.

I’ve been with Mediacom a long time and I have the internet, cable and phone. We get outages quite a bit out here in the country and when we get one, the service is unsatisfactory. When I called them a couple of times, they were responsive to me. However, I have to explain the situation to them. It seems like they got some young kids there that operate the telephone systems and sometimes, they talk too fast. I’m an old person and I’m kinda hard of hearing but all in all, they are okay.

Mediacom's rate keeps going up all the time. I started out at about $20 and now they're up around $50. I'm down here only six months out of the year but this year, we had to stick around because I've got some sickness so I decided to stay with them and keep the package. I just got the minimum cable stations but it seems like they add something else every time. We just watch TV, get the local news and try to pick up some old movie stations. So far, the quality of service is okay.

They provide internet. It works. They send me lots of ads to buy more, which I don’t need. Their price always goes up. There are limited choices in my area for internet. I wish there were more so there would be competition so prices will go down.

My parents recently started Mediacom with their Xfinity high speed internet. Today everything just quit. Looked on the web for outage reports but no info. Tried calling, automated system said to unplug and reset. Did that. Nothing tried to talk to someone. They're "Too busy try later". Tried to make a service appointment, first available a week out. My parents are retired and nearly housebound. They're paying for premium services and getting NO service or customer service. We've called an independent repair service, but may have to switch to sat/DSL.

Picture quality has been a problem. The first repairman one weekend didn't accomplish much. The second one who came several weeks later after we had called again spent several hours and accomplished a lot as our system had not had any upgrades since your company first came to town.

There have been a lot of issues with my account thus far. I have been sent two packages in error. I have had to call customer service multiple times due to errors with my original install and shipping errors. I have also had several calls to my home phone (through Mediacom) asking for other clients.

I had another cable provider where they put it on the roof and I was totally dissatisfied. It was always going off with a little bad weather. I’ve been with Mediacom for four months now and I have the phone and TV. The quality of service is fine and when the channels went down from 133, they got it hooked up.

My experience with Mediacom has been bittersweet. They’re the only company in the area that can provide a certain level of quality and consistency versus DSL or satellite internet options, but, ironically, that’s also where they’re lacking. Their prices do not meet the quality or consistency of service that they provide. I’m paying for 100 mbps of service, but regularly get speeds of 5 or less. There are times where my internet goes out for hours as well.

I lived in Bainbridge for 21 years and we had Mediacom. My husband passed away and I moved to Lakeland, and I’ve been here for almost 15 years. It's the only company I’ve ever known. I have the cable, internet and telephone and the quality of their service has always been good. Dealing with the reps was fine. If I call and the reps couldn’t come, they schedule an appointment. I have no complaints and other than when they came and hooked this up, they came back once for the internet. I had to call them a couple of times because I have the phone too but they walked me through on how to reset it.

When a storm would come, I couldn't get anything on my TV. But with Mediacom everything still works during a storm. Sometimes there's a message that comes across saying, "If we don't come back on, call us," but their overall service, including their customer service, have been very good. Everyone should have Mediacom.

When I receive a bill, I would prefer that all information be available for me to see without having to log in to your website. This would make the consumer experience more enjoyable, and would save me time. Respect my time!

First, I have had very few problems with our cable use. The problem I have is with the internet accessibility. It just quits working at random occasions. I have called in a few times and your system was able to reset it, but I have had to unplug the power, leave it off for about 5 minutes, then plug it back in, many, many times in order to restore the internet access. I haven't switched to another carrier simply because it's too much trouble.

I had several issues since I became a new member, all of my issues except one was handled with courtesy and knowledge. Mediacom's representatives are courteous and reassuring. Throughout my various contacts they always reassured me that the issue will be resolved. That is very comforting they were patient and a suited me that they would stay with me till whatever issue got taken care of. There are several things I love about their service, one of them is that through that Tivo TV they can give their customers access to Netflix, Vudu, Hulu and other apps even when the TV is not a smart one. That is huge because people that do not own a smart TV can still watch such programs... OUTSTANDING. NEEDLESS TO SAY... I am very satisfied with Mediacom.

I went over to Ames to ask what I needed to do to get a regular basic cable put in, and my experience with the Mediacom sales team was cut and dry. They asked for my address and that was it. The installers called before they got to my home to see if I was gonna be around. I told them that I would be around all day and they informed me that they would be here between 1:00 and 5:00, and they showed up about 4:00. They hooked up the cable and they weren't here that long. They had to put something in the computer to get it turned on, and everything was fine. Mediacom's service has been pretty good. When a tower went out for about seven hours, I went out and told Mediacom about it and that it has been down for a long time. They said that they've gotten reports from a lot of people and they would look it up and give me credit for it, which they did. Mediacom was pretty simple to deal with.

Phone number doesn't ever work and it is the number they gave me - turn on TiVo and it says I am past due and it will not work. Well some of it does and I have a credit balance. Then the HD quit working after a technician had me pull the plug-then reboot and the whole thing went down but he said not his fault and he would send info to the comuputer people and it would be fixed in 24 hours. That has been 3 days going on 4. HD was back up but still msg about being past due etc-giving them till Monday and if they don't come out, which they haven't offered, or it isn't fixed I will be saying goodbye to Mediacom. They never got it set up right and they don't care so that's it. Here is your review, be careful what you ask for.

Mediacom's cable and telephone services were reasonable. But for some reason, it was for a short period of time. My TV and phone went from 74 up to a 114. They should let me know when they’re gonna up the price but they don’t. They just up it. They take it out of my checking account, so I was a little disappointed with that. I contacted them. They could do a little better. I told them we could discontinue the phone this month and the TV next month. When they lose a customer, they lose money. They finally called and finally came up with something halfway decent for a year, so I stayed with them.

I've been here about 13 years and Mediacom has been the provider all this time. One time, I had some trouble with a station that I was watching. It went off the air and it said that I’ve lost signal. I called their number and their rep came. The young man that came and checked out why I wasn’t getting the station was very nice. Overall, I've had good experience with their people. I'd like to have a little more stations though. There are so many that are government-access, and they're not on the other period.

When I signed up for Mediacom I was hesitant to agree to a contract because there was a chance I would be moving out of state within the next couple years. Mediacom assured me that if I moved to a location they did not provide coverage for that my contract would be voided, so I agreed to the contract terms. THEY LIED! I was charged a large termination fee on my contract because it is not voided. DO NOT BELIEVE WHAT THEY TELL YOU!

Our cable was put in when we moved here in '88. That time, they still weren't called Mediacom. It was another company then Mediacom came in and bought that company out. They were the only cable provider in Americus too. Their customer service has been good as well as the cable service. Also whenever I look at my bill, I have no problems. But, I'm paying $90 for basic cable and if they wanna go up on something, they'd go up. They gave us some new boxes and it cost me $5 a month. I should have to pay nothing because I am already subscribed for their service. It's ridiculous, it doesn't make sense and I'm retired and 68 years old. So, I'm about to start looking for somebody out.

We’ve been with Mediacom since we first started and we just stuck with them. The installation guy explained everything. He even gave me his phone number if I needed to call him. They helped me and they have real good service. I like the automated service where I can just call and most of the time it’s fixed that way, which is fast. I'm very satisfied with them.

We're using Mediacom's cable services. The team from Mediacom was okay, and the installation of our equipment was fine. The only thing is that every year, the price seems to go up with no more benefits and it got to the point where I don’t think I can afford them anymore. It started out at $50 and now, it’s a $106.

We moved Ankeny in early July. There was a mixup in scheduling installation of Mediacom services and we received installation a week later than anticipated. However, the technician responsible for installation was friendly and worked hard to get everything going. (The home was previously not connected to Mediacom.)

Got machine everytime I called. Helped but problem back in 15 mins and I would have to start all over again. Took forever to get a HUMAN to help. Not a happy person -- this went on for two 1/2 days. Why can't we just get a HUMAN to help?

I have internet services with MediaCom. The service is okay. That's closest to get to the due date. The services start being slow. It constantly goes in and out and for the amount of money that I am paying for Internet service through Mediacom it should be faster, more reliable and work properly.

Great install, very polite and answered my questions. But provisions were not done. Phone wasn’t ported at time of install and 2 TVs wouldn’t work, had to have 2 additional service calls to fix all issues. But we do love the internet and cable now. Thank you.

Here is what you should expect when you sign up with Mediacom. Uninterrupted service, courteous customer support, and timely response to your inquiries and concerns. They will literally become one of the reasons you don't want to move to a place they don't provide service to.

I’ve had Mediacom cable for 45 years. I’m 85 years old and I live by myself, and it's my means of entertainment. But it's not super special as all these programs on TV now are all reruns. Also, the price is getting high. I’m paying about $98 a month. Other than that, I’m satisfied with them. They’ve always been pretty nice to me and the people would come if I need anyone.

We are very dissatisfied with our Mediacom experience. The internet goes out several times a day and has to be reset. Mediacom has a very long wait time to come out and look at the problem. The television service is less than satisfactory as well. We will be looking at other internet providers.

My refund for the modem charge was posted to my account. While it did take longer than it should have, Mediacom has completely resolved the issue.

I have Mediacom for my television, computer and telephone. My phone wasn’t working last week and they came and thought they had it fixed, and they didn’t so I called them back and they came and the fixed it. I called back and another guy came the next day and he did some work out by the pole, and everything is perfect. The guys were so nice. Mediacom has a wonderful service. They can cut the charges down a bit but overall they are very good and I’m always pleased with them.

I am happier with you. AT&T was awful. Service went out nearly every day. Bill differed every month although nothing changed as far as usage. It's very easy to reset when it does go out as well. I'm happy with service.

This was cancelled because we’re finally fed up with all the different tech service people coming to our house, telling us the same thing over and over, changing the modem, and still not fixing the problem. No one is willing to find out what the real problem is or they know what the problem is but can’t fix it. We’ve already made the decision to leave Mediacom and will advise everyone we can to do the same because there is absolutely no continuity or concern about following through to make sure everything is working properly.

Mediacom's rate went really high. It was supposed to be 85 a month and now it went up to 101. I had some boxes I had to return because they tore up. I returned them and they still didn’t bring the price down and I just wanted to see why so I need to call them about it. Nevertheless, I've always been happy with Mediacom. Their reps have always been good to me on the phone. Whenever I call and if I got a problem, they would help me out with it. I have good pictures and everything’s good.

The service is average and most comparable to COMCAST. Same kind of disconnect rates and outages. I also had a few months of problems initially that caused a bit of a headache. The service, however, was not my major problem with the company. My "promo" period ended and I called up to negotiate my rate seeing as it now went up by over 50%. I could understand $60 is a promo price but now paying $100 a month feels awfully excessive. I called them to offer to meet them in the middle and pay $80/month for the same service.

Medicom's reps have always been friendly and helpful. I have cable from this company and the service has been really good.

I come home in summer from Florida and I have Mediacom. It's too expensive because the only thing I get is regular TV but I don't know how to fix the TV, so I have to go ahead and use it. Also, I have trouble every year. Every time I get home, I never have TV. I always call and tell them to reinstate it and they say it has already been reinstated. And it's only vacation for so many months and I start paying the higher price when I'm not here. Other than that, the service is okay. I go to Florida every winter and so, I get on the phone before I go and make arrangements to have it turned off. Then, I get back on the phone before I come home and make arrangements and hope I have it turned on when I get here.

I’ve been with Mediacom before. I was away for about 15 years, but because I needed internet, I came back. The people from this company have been okay. The few times I've needed them have been successful. Also, the quality of service has been well and I haven’t had experienced any problems.

Originally, Michael bought a house one block over and by that time, DirecTV was here and he went ahead and went with DirecTV. Then, it wasn’t long he was with Mediacom because I was having no problem with Mediacom and he was having all kinds of problems with DirecTV. The installers came when they said they were gonna come and they fixed it all up. I had to have them come back once. It was during the storm and all the wires came down and they came right out that afternoon when I called. Michael has handicaps and pretty much all he does is watch the television and so it was really nice that they came so fast. Everything is good with Mediacom.

Mediacom's deal was pretty good so I took it and have been with them for many years. I've got the TV and the phone which were installed nicely. And so far, the service has been really good. I use them quite a bit in the daytime.

I have TV and phone services from Mediacom and I like the service. Occasionally, it goes down for repairs but the quality of service has been good overall. My experience has been satisfactory.

I’ve had Mediacom for 15+ years and several locations. Having called for service has been a challenge at times because of waits, but the difficulties have always been achieved. I have neighbors who have other suppliers and have heard their complaints. I will stick by Mediacom as I now have ‘Extreme’ and love it. I have phone, email and TV service - so I have a package deal.

Mediacom originally had the wrong address down. I had to call several times and finally the right address was put on file. I have yet to receive my first bill in the mail as they sent to the wrong address so I am still unable to set up my online account. This has made paying my bill a hassle with having to guess as to when to call and pay my bill over the phone.

The modem given to me only provides 12 Mbps down and 3 Mbps up. I constantly have to power it down and then back up in order to even get a connection. When I call Mediacom, they say a technician has to come out. We do that and then Mediacom calls and texts about a million times to confirm it. And then the day before the appointment, I get a text telling me it's been cancelled, with no explanation. I can't wait til we switch to Comcast in the fall.

We have cable, internet and a phone with Mediacom and compared to other companies, they were cheaper The salespeople were all good but there was one thing that pissed me off. When I set up an appointment, I let them know what time I got off work and they said, “Okay. No problems.” But then they showed up way before I got off work. I called and asked what was going on and they said they couldn't get back out to me for another two weeks. So I wasn’t too happy about that in the beginning. But ever since then, if I’ve had an issue, I’ve called and everything’s been settled and set up good.

I let Dish because they raised my prices and now your company is doing the same thing! Not happy with the increases. Is it time for me to shop around? A Dish rep has been going door to door because my neighbors are reporting increases.

Repairman was punctual and affable. Very nice all around. Always explained clearly what he was doing. However, my computer still keeps getting kicked off the internet. I rented a modem/router from Mediacom just so I would know that it wasn't either of those. But the extra expense doesn't seem to have helped. This is the third time someone has come out to fix the problem, but the problem still persists. Every time I sit down to my computer I have to unplug the router/modem and wait until I am hooked up again. Even when I am working it very often goes out on me. I need this problem fixed for good or I will switch to another provider. I don't blame the repairman; I blame Mediacom.

I love Mediacom and I wouldn’t go anywhere else. I had Verizon and they weren’t sending me any bills. I would ask them why they wouldn’t send me bills and I’d have to call them to see how much my bill was, and I wouldn’t wanna go and be stressed out over that. I have dealt with Mediacom in May and it was good. I enjoyed talking to them. When the installer came, it was also good and really nice. I got the phone, internet, and cable, and the quality of service is good so far.

It is a pleasure working with Mediacom, great customer care and support. John the technician went above and beyond to secure the cable service set up. However, I still do not have internet service. I have not had time to call back about it.

We've had trouble since installation with occasional loss of connectivity. This was our third or fourth "intervention" call to Customer Service without getting a resolution. However, it appears that this time the Rep found a problem with the original, initial installation and fixed it, and hopefully now we've reached a final, permanent solution.

Wanted to change plan to local channel package only while retaining internet. This was offered not too long ago. Evidently other subscribers must have wanted it too so Mediacom dropped the option. So much for what the customer wants.

Mediacom overcharged me when I vacated my lease and would not even begin to help me fix my problem with them! I asked for my cable services to be disconnected upon my lease termination date. Mediacom failed to discontinue the Billings and I was charged in error! I disputed the bill to no avail and it was sent to collections agency where I was forced to pay it in order to clear my credit!!

We have cable and internet with Mediacom and we've had it for years. Our experience has been reasonably good, but we've had some issues with the cable boxes that they got. They said they were gonna replace 'em and we'd get new cable boxes, but I'm paying $2 a box and they want $6 a box for the new one. It's like they got me hooked on and then they want to put a new box, and they wanna charge more money when we're already paying too much. We should be dropped at least 20% from what we're paying. The service is jumping around and you don't know what they're gonna give you.

Mediacom is my only option for service because I'm only here temporarily. I have lived in many states/locations and I can not really say a single positive thing after three months with them. I was never getting the internet speed I was paying for so they finally decided to switch out my modem a week ago. The tech that I called to set it up was less than competent. Internet still isn't working correctly so they scheduled a tech to come out, I confirmed the appointment via text message.

My niece was using Mediacom and I got a better offer. The guy who came out to do the installation was very nice and he was dressed very nice too. When he knocked the vase over as he was moving stuff around, he offered to pay for it but I told him it was okay. When people have had to come out or do anything, they've been very nice people as well. The Mediacom service has been real good. I've got the internet and all the programs that I need. I like the ones that I'm watching, like the old movies and the Cowboy one, and I have both the channels for older movies and for western movies. Plus I can get to them real good.

I fully enjoy Mediacom. I wish their rates weren't so expensive. Be nice if they would offer their dedicated customers special bonuses like they do new customers and like a free month of cable like every 3 years of dedication. Other than the cost they are awesome. Customer service is on top. Whenever I needed someone to come out the field service guys are very nice and curtious.

I'm happy with Mediacom. The phone service is good and I also have cable with them. I usually watch sports and my package definitely has a lot of sport channels. I watch football, basketball and baseball. Every now and then we have a little trouble but they seem to get it cleared up. Once they said there was something around here that was off and our local stations were off for four days but I have enough channels so I can watch something else. Mediacom people have also been here twice and they were friendly and professional. Overall, I'm satisfied with the company.

I've had the other providers and now that I have Mediacom, I think all three of them are lousy. If the weather changes, you lose your services but they don’t subtract that from your bill when the service comes back on. When they do subtract it, they only subtract a dollar even when your service had been off for four hours. So I don’t think they are doing a very good customer service. Mediacom's representatives aren't very professional or friendly either. And although the installation went okay, people came out some other day when I wasn’t home and didn't clean up after themselves. They repaired the wire that went from my house to the pole and left the old wire in my driveway. Otherwise, the quality of service is fine.

Shady business practices. Had me package (and bill) corrected until I had internet issues, which, after 8 months proved to be their issue. Well, anyway, after my year came due, I noticed my bill changed but looked closer and saw that there was a new line on my bill (HDTV 525) which is a video receiver (which I've never had (I own my own TiVo). This caused my bill to go up and additional $20 a month. I called as soon as I noticed it and was told there is no way to take the receiver change off even though I have my own and that their packages had changed and there was no way to take it off. I've called twice and have been told the same thing.

I had internet installed in April and was told that the ground was frozen and the cable could not be buried at that time. The tech told me it would probably be completed in May. I have contacted Mediacom several times to have this completed. The cable has been sitting in the street for 3 months because the neighbor was tired of moving it every time he wanted to mow his lawn. I am very tired of explaining to people why I have an extension cord running to my house!

Never really had a bad experience with these guys. My internet disconnects around 4 am but that’s when they typically do maintenance so dropped signal was expected around that time. Other than that everything else was great, they even help me modify my account so I wouldn’t be charged extra.

Mediacom had the best deal at the time we got them. We had their telephone and internet, and the installation was easy. They showed up when they were supposed to and got it hooked up. Everything worked when it was supposed to and I didn’t have any issues. The customer service department treated me good whenever I called in. However, the price ended up going way up. Still, Mediacom seemed easy to work with.

I have been a Mediacom customer for several years, and the longer I am a customer, the more I am charged for the same service I started with! A representative once told me my bill keeps rising because I "have been a customer for so long"! That is ridiculous! Whatever happened to rewarding a customer for loyalty?!? The customer service representatives are rude and undertrained, and the internet service is not as good as advertised. If I had any other option, and I mean ANY, I would no longer be a Mediacom customer!

The network suddenly shuts down when I am using it. First tech was totally incompetent and had to have another tech come to fix his mistakes. Phone problems, landline disconnected. Lack of information. Very small remote control with very fine print. TV print is also very small. I regret changing to Mediacom.

Mediacom is the only company that is allowed in our apartment complex. The technicians were good when I first got set up. I just have cable at the moment and the quality of service is excellent. Customer service is good and they answer promptly if I had a question. If you're thinking of switching, go for Mediacom.

I love the product, but the implementation of it is terrible. Installation was a disaster. First it was winter and the installer laid the cable over the driveway which broke the very next day. The installer didn't hook up our phone either. I had voicemail, but didn't know it, was given no insight into how to use it or anything. The website is great to sell you something but is terrible to find out information. I couldn't turn off the voicemail, which I didn't want at all. They give you a Mediacom email account which seemed to be a big secret also. I just tried to update my billing, but I couldn't even do that on the website, it just kept saying invalid data, what data was invalid I have no idea.

After years of having Mediacom, my wife and I are moving. We wish Mediacom was offered in the area we are moving to but they are not. We have a few glitches over the years but Mediacom tech support was always considerate, helpful and prompt to solve our issues. Our last service technician, Brice, was amazing. Unfortunately I don’t remember the name of the woman in customer service who helped my wife try to move our service but ultimately cancel service. She was very helpful and very pleasant. She made the process painless and uncomplicated. Thank you again for your services.

We wanted to add more TVs to our Mediacom connection, waited 2 months and never received one, BUT Mediacom charged us at a much higher rate. Finally we had to abandon the idea of have more TV sets connected to our already existing connection since 2008.

If there are no notes on file of our complaints or requests for repairs to be made at the pole, then it can only be because customer service reps and managers we talked to did not record them.

I am retired and on Social Security with limited income. When I spoke to a Mediacom representative about a lower package price, they really came through and gave me a substantial loyalty discount, which I really appreciated.

Terrible service-new acct 2 wks ago. Wasn't set up right. Now moving into the right home and can't get any help for 5 days. No computer or tv unless I do it myself which if I had stayed with DirecTV that would be ok. I was told this would happen but since this is something that I have to use per property mgt that they pay for, I am stuck until someone can come out and fix it. I turned off 1 tv due to move tomorrow and the other one would not do anything so I had to unhook it too-great going.

I’m in Florida and I’ve always used Mediacom ever since I had TV. I have the regular cable and I get good service out of them. I’m satisfied but it seems like the price keeps going up every once in a while. I’m low income and the money I’m paying them is my social security. I hope they keep the price down as much as they can. I like watching my TV especially my sports channels because it's what I got right now. Customer service hit me up once in a while on a package of so much for a year and they'd cut me right down. Overall, Mediacom has treated me good.

I had Mediacom before and I left and went with another cable and internet company. But then with the other company, I couldn't get the service I wanted, so I went back to Mediacom. However, my granddaughter moved in, and she wanted internet and a whole bunch of other stuff, so she had me go with somebody else. I got screwed. I only have one channel for a month because I couldn’t pay the bill. I'm living on a limited income, and I am just about blind. So I came back and I got a package deal but then I didn't get what I wanted which was to get incoming calls going across to talk on my TV.

Using a satellite of any sort is harder to deal with in my location. Mediacom is available and local. They're about a block away from me. I went in and their treatment towards me was perfect. I got their internet and cable and everything with the installation was fine. There was an outage one time but the overall quality of service is very good. I would recommend Mediacom.

I have been with Mediacom for over 4 years. Last year when my bill increased I called them since I knew I would not be able to afford their services. I was no longer under contract. I was going to leave the company and go to another cable provider. The rep from Mediacom was then very helpful and was able to lower my bill to be around $123+ since I explained that I am on a fixed income. About 6 months in my bill changed to $143 and I didn't complain. I just received my new bill and it was increased to $173.10. I immediately called them and was then told that a year had past and supposedly my rate is increased. I then told them if I could not afford my bill last year why would they think I would agree to a increase in my bill a year later. I told them I wanted to close my account down. She then told me she could downgrade my account to their essential plan and when I looked at this plan 60% was music channels which I would never use.

We have experienced more limited or no service hours in 5 weeks with Mediacom internet and phone than we did in the last 5 YEARS with our previous providers. Can I say piss poor? We are very disappointed. Previous tv only service was good but package deal hasn't been.

I’ve been with Mediacom ever since they started in our community back in the 70s. I was the fourth guy to sign up in our community and I’ve been with them even though somebody else has owned them in between. Now, the City of Oakland has a franchise for them. I’m paying $103.03 a month for the basics and the family channel but they’re about to price us out. I have two TVs and two boxes, so I could probably eliminate one of the boxes. After 45 years, I thought they’d give me a break. We’re 80 years old and I’ve called them trying to get them to lower the price a little bit. They said that they can but I need to add the computer deal. However, we don’t own a computer and don’t know how to run one. So overall, outside of the price, I have excellent interactions with the staff and I'm 110% satisfied with the service.

I've had Mediacom for years and years and they know their business. I have telephone and cable through them. However, I have to plug and unplug the system every once in a while. Sometimes it just goes off. Also, Mediacom has been way too high on the system I've had. Still, the quality of service I've gotten has been alright and I've never tried to get it down.

I wish I could switch to another provider, but sadly, Mediacom is the only "fast" internet provider in my area so I am stuck, otherwise there is DSL which I don't prefer either. Where to start my dissatisfaction?! First off, don't expect to get service all the time, I am a gamer, so I'm supposed to get 1 TB each month and I am somehow constantly hitting that and being throttled (love how internet has a cap these days...). On top of hardly getting decent speed, I *CONSTANTLY* deal with my internet not working. Tonight, while trying to play my video game, connect/disconnect/connect, etc. I've been dealing with this since day 1 so... 6 months now. It gets SO tiresome!

I live in the Centerville Lofts and they had the system set up for Mediacom when they built the building. Mediacom is all they will allow us to have and we cannot have any dishes attached to the building. I've had Mediacom before and I've never had any problems with it. So this recent time, I called and told them that I wanted the TV hooked up to Mediacom. They set up a time and a tech came out and hooked it up. For some reason, I have a control board in the laundry room and when he came to do things, he had to go in there and flip some switches. I don't know what it was about but all I do now is turn it on, watch my programs, then turn it off.

Initially, Mediacom had a lesser price package, but now, others have lots of lesser prices so I've been considering switching. There's also a lot of static in the picture and my computer is slow. If I go to like Netflix, a lot of times, it doesn't pick up the signals and I have to do it 3 or 4 times. So this last couple of years, the service has not been as good as what it was initially. Then the prices keep going up and that's how people switch to ones that give a better deal. While I really prefer to stay with one, sometimes I have to do what I have to do. And I know some people who go for a year here then a year there. Other than that, the Mediacom team has been good and they've answered questions for me when I've had questions. Most of them refer me to whatever the TV I have or the Blu-ray. I call them to find out what's going on and ask about routers and the machine they gave.

The person who installed my Mediacom system was very nice. He was very knowledgeable and he walked me through everything. He explained everything he was doing and showed me how to restart the system if something happens. Currently, I have my cable, internet and phone through them. Though service goes down a bit when we have a storm, I'm satisfied with their service. When I have a problem, I can call and it doesn't take long to get a representative.