Mediacom Cable Reviews

I've been using Mediacom since last year. I heard about them through word-of-mouth and went with them because of the special they had. Their services are alright and I like it. I have no complaints about it and the quality is sufficient.

I've been a Mediacom customers for almost 10 years. I check my Internet usage almost daily. I live by myself. I checked my usage last Friday, and according to Mediacom, I have watched over NINETY 2-hour movies in 2 weeks (almost 400GB). Seriously??? I've actually watched only 6. I don't know where you are coming up with your figures, because they certainly don't match mine! I'm considering going with CenturyLink!

My phone, internet, and TV are all from Mediacom. Their reps and service are good. However, when I got my last bundle, I'm supposed to be on their fastest internet and I have no idea how to know if I am or not.

Was very satisfied with my experience with Mediacom today. I talked to a rep and informed her that I was on a fixed income. She was very helpful. Looked at my account, helped me to lower my bill by forty dollars. Thanks. Every dime helps.

Mediacom is a service in our summer home. So far we are very pleased. We have land line phone, tv, and internet. We can better assess the service when we are able to spend more time at the residence. Nice to have service in a remote area.

I've had Mediacom Cable for so long, though there wasn’t really any competition in this area. But, they provide good service and dealing with their reps went smoothly.

Our internet is almost always out. Tried to reset over the phone and didn't work. The tech said we needed a new modem. A tech came out and reset it and said if it goes out again we will get a new modem. So if it does go out again I am switching to Dish. Problem solved.

We just moved into a new home and we've been using Mediacom's internet for 2 days now. It's up to par so far, and they're supposed to come Monday to put the cable in. Their customer service rep has been great and the young man who came out and installed was very knowledgeable. He was friendly and very helpful in suggesting things, too.

We've had Mediacom for years and have been utilizing their cable service. The quality has been okay.

We have been with Mediacom for over 10 years. I have worked with Mediacom. I don't know how many time. Now we wanted to put an alarm system in our home. We go to set an appointment up and we tell them that we need a night appointment or a weekend due to we both work during the day and I for one don't get home until 4:15 and my husband doesn't get home until 6. On the weekends we don't work. Here is what they say. "We don't do nights or weekends." I'm sitting there like um "You're kidding me right? It says it on your website and on TV." I hung up on them. Trying to figure out if I'm just going to drop them and just go somewhere else.

I have Mediacom for my internet for about two months now, and the service has been good right now.

The only complaint I have is its high price as compared to other companies. Although I haven't changed providers, I've thought about it along the way.

I live in an assisted living and Mediacom is what's offered here. Because my building is a secure locked building, nobody can get in unless I come down to let them in. For the first week, I gave them my number but they called my sister instead of me because her name is on the bill. On the second week, they called but it was the same thing. Now, it's week three and I'm still waiting. Their service is not satisfactory and it's ridiculous how I had to go through all that and all the last rep could tell me was he wasn't a liar.

We moved in and got Mediacom on December 19th. Since then it has not worked. The Internet would go down about every 10 minutes. The television would freeze and go all pixie so you could not watch it. The tech was scheduled to come Monday January 9. He called my cell phone, it rang twice and did not leave a message. We told the service center some one would expect at the house no matter what. Well since I didn't pick up the phone fast enough they said I was not home and put me on hold. I got on the phone right away and got a hold of a customer service right away and the man told me he would check into it and he would call me back in 5 minutes.

I was warned about Mediacom by a professional working in a local center for independent living. He had seen too many incidents in which Mediacom would overcharge even people who were disabled and had limited incomes. I was given an amount I would have to pay to install my internet service AND pay for my first month of service. I just received my very first bill. It shows I have a previous balance of $16.20 along with a late fee of $8.50. My FIRST bill with a previous balance AND a late fee!? These additional charges very nearly DOUBLE the amount I was told I would pay for internet service. I will be terminating this service. I am also someone who has to survive on a limited income, and Mediacom obviously has no problem stealing from me. I am disgusted. Their reputation in this city of being dishonest and flagrantly overcharging customers is clearly one they have earned.

I have the three bundle service with Mediacom and it's good. I will recommend it. However, Mediacom is a big drop from ExpandTV because of all the things that we had available to us for around the same price. We also had on-demand and there were plenty of movies, but it's limited with Mediacom.

Internet signal output from signal splitter to in-house connector run below floor was pulled off the connector plate inside the house causing the Coax cable to drop behind the wall making it inaccessible to the technician. Because of this a new cable had to be run on the outside of the house. Signal (Internet/TV) apparently could not be found at the on-property junction box. A new (presumably temporary Drop) orange colored cable was run somewhere way down the neighborhood to attach to a working connection rather than repairing the signal connection at the Junction box on the residential property. We assume that this is not a permanent solution since we would prefer the orange cable not be buried on our property. There are irrigation lines/Water lines/and power lines buried there.

This is honestly the best service I have had with any cable provider. Your team is very awesome and yes, I would recommend Mediacom to my friends. I haven't had any problems with my service. If I have it has been resolved immediately. I enjoy it.

I have appreciated my Mediacom service since 2009. Recent service change was made in a timely fashion. The only confusion was having any clarity 1) before my change (i.e., available rate charges to choose from online and in mailings) and 2) after my change (I had to speak with Mediacom assistant via phone - at 855-633-4226.)

Mediacom's service is sometimes okay and sometimes not for the years that I've had them. I usually give them a call and they try to fix and correct things. Their customer service reps are always helpful and respectful, too.

Mediacom has been around for years in Carterville. We have their television and WiFi service and it's been pretty good. Everything is working. Mediacom's customer service reps are very nice.

I have had OK assistance by basically just calling on the phone. If I call later in the day - I think I get CHINA. But otherwise during the day I've been able to follow their directions. Have not needed to have them come to the house for service. Keeping my fingers crossed though. Fortunately, I can't complain.

We continue to have the "pixeling" on the tv and our internet is having outages/slow speed on random basis. It is usually in the evenings and on weekends, which I assume is the highest usage times. We really need something done so it is consistent.

I've been using Mediacom Cable for 20 years and I'm satisfied with them. However, I used to get All In The Family but I don’t seem to be able to get that anymore. I don't know if they've taken that off.

I've had to phone Mediacom a few times for various reasons and have always been VERY pleased with their response, including courtesy, help and patience with my lack of computer knowledge. I have recommended Mediacom to various neighbors and friends.

We've had Mediacom at the family shop for a while for the internet. And when we applied for Charter, they were the ones that popped up. The installation went pretty smoothly. My wife dealt with the same servicemen that she deals with at the shop, so that worked out.

My most recent statement had overusage charges that I am not responsible for. A stranger hacked into my WiFi connection on my modem {I didn't know I had access to WiFi.} I was told it is my fault because the account is in my name. Had it been my Mastercard that had been hacked they would have investigated and removed the charges. As it was, I received only $90 off. I am extremely displeased with the manner in which I was treated, as though it actually was my fault. If it happens in the future I will be changing my account to another company as this is the second time.

I have Mediacom's TV service and the reception is fine. I have a full screen picture, but once in a while it comes about a two inch wide blackout on the top and the bottom. It makes the picture shorter. But it doesn't happen real often and I've been told that's the way the program is. Also, I'm not happy that the payment center down the street where I pay my bills closed. Now I have to mail my bill.

Mediacom is our internet service provider. Over the past year and a half we have only encountered a couple of service interruptions. When they have occurred the service was restored extremely quick. Excellent speed and we stream music and video daily. We are very satisfied with the service and price of our account.

Mediacom has just notified me that due to recent increases in their network, they are going to raise my internet speed from 50MB to 60MB and charge me $5.00 a month more with no choice to stay at my current speed/billing rate for their high speed internet services. So when I called to say I did not want the increased speeds/billing, I was told I have no choice as the 60MB speed was their new minimum speed.

After debating for quite some time, we decided to take the leap and add Mediacom tv to our internet. The service person never showed up. We had to call in to find out (from someone who was extremely difficult to understand) that they had rescheduled it for the next day without contacting us. I have serious misgivings about adding Mediacom tv after this experience.

I spent 40 minutes on the phone with Mediacom tech Mon. night, getting done. Did same thing 3 hrs. later. First man told me to maybe get a new modem...which the repair did the next day. He told me to update my computer to a newer version of Windows...still no service. I said I would contact gent who sold it to me. He was stumped I had no service. 2nd lady told me to get a new router. Called them, they said my agreement had expired 5 years prior...but for X $$ I could get it renewed. I Declined. MY niece came today, got it reassigned. Even though everything seems a bit slower than before. She was successful with Mediacom with the WiFi password, etc. Needless to say, I was disappointed with your tech support people when called upon. I have never had this type of service before. I hope when my TVo man comes I don't have this type of service after signing up.

I've had Mediacom as my internet provider for 10 months and so far everything has been great. I like the quality of the service but I wish it was cheaper.

I’ve been with Mediacom Cable for so long and the quality of their service has been all right. Their customer service is also really good and I just told them to put in a new deal for a new TV about two weeks ago.

The person I contacted on the phone was very helpful and suggested ways to improve our service. Service rep. came to swap out an old cable box for a Tivo box. Service provider was very professional and courteous. Thank you.

We have had Mediacom for years but since we got tivo it has been horrible. We have not had 1 day in the last year that did not have Internet problems kicking us off tivo. Boxes can't connect and it's horrible. We have 150mb download speed but horrible service. Ask for service appt. They tell us "oh sorry gotta wait a week or two." We are about done.

The young man who installed our new receiver was very professional and did a very nice job. He also updated our customer information and took back several devises to credit our account. All of our TV's now work with perfect reception.

Overall service has significantly improved over the past several years. However, recently I am encountering intermittent problems with momentarily freezing and/or pixelation of my TV picture. I am located at the end of one of Mediacom's distribution circuits. Their technicians have determined the cause is the result of an intermittent bandwidth or signal strength problem. Lines have been replaced between their curb box and my house. Any suggestions on how I can resolve this problem?

Horrible. I have had Mediacom at least 25 years and I am getting more and more disappointed. Internet constantly out. Reset router at least 12 times a day. Cable channels suck. I am simple fed up with expensive monthly payments and lousy service.

I thought I was getting the Starz/Encore package when I did the switch and save. Got a promotion in the mail this week which has the exact same price and Extreme Silver and the Starz/Encore package included. I called 2 different times, talking to 2 different people, the first said "Silver never comes with that package" although I read the promotion from Mediacom right to her. The second basically said "nothing can be done." I wish you would treat all customers like new customers. I can just as easy go back to my old provider with a "new subscriber" plan just as good as yours. Seems would be easier and better to keep customers.

Customer service rep was WRONG. I asked if I needed to be home to have the Family Channels added to our basic cable package and she said NO! Then frantic calls and messages that I wasn't home for an appointment. I never set up as I was TOLD, I didn't need to be home.

When I spoke with the rep initially on the phone I must have misunderstood her. I thought that the package was going to include a couple of channels "History-Discovery-Military (AHC)". After getting everything installed I could not find those channels. A phone called revealed that to get those channels I would have to purchase two extra packages. Not what was expected.

I have been using Mediacom's services for my television since 2007. The quality of their service has been fine as well as my interactions with their customer service representatives. I am happy with Mediacom.

Mediacom is far cheaper than any other product we have had. When there is a problem, they are there to help and the people who come are very friendly and know what they are doing to address the issue. Wish there was a TV guide to tell us what program was on, like a TV guide that comes in the mail.

I moved to Iowa coming from a surprisingly smooth experience with Comcast and was expecting that Mediacom would, at least be on par. This is not what I found. First, the installation took really long. A cable was left ruling on my backyard and the guy did not explain me anything about the service. I found out later that not all channels were available. Another team was sent to deal with that and they solved the problem but could not explain anything about login to online services. The worst part is calling Mediacom. You wait for a LONG time and, when they answer they put you on hold again to talk to the correct department. Even worse: they tell you that the lines are long and that they can call you back. NEVER accept this "offer": What they do is calling you back and put you on hold AGAIN to wait for the right department to answer. Other than that, the Internet is not that fast and, compared with Comcast Xfinity, it makes Comcast look from the future.

Have placed 3-4 calls requesting help in solving fragmented/pixelated pic on TV and nothing seems to be a permanent fix. Have been told it was an outdated, faulty cord which was replaced. That helped for a short time. I'll be placing another call today.

Thank you, Cody. That is very generous. Please let me say that I did not intend or realize that this review would go out for public viewing. I thought that the consumer affairs email requesting a review was from Mediacom, just wanting to know how things went. If I had known it would be available for public viewing I certainly would not have written it the way I did, detailed and rambling, and rather critical. I am quite satisfied with Mediacom, which is why I gave it 4 stars. Unfortunately, I have not found a way to delete or modify the review. I will, however, try to mark it as resolved.

These guys did it man, they went above and beyond to correct my problems, and more so they did it FAST! On top of fast, they were friendly, like I knew them all my life, grew up together, played in school friendly. It was excellent. I am very thankful to have my faith restored in Mediacom and their want and need to provide the best all around service possible.

My family is very happy with Mediacom TV and Internet service. We particularly enjoy the ease of use of the guide. The fact that we can record multiple shows at the same viewing time is a great feature. The WiFi strength is enough for multiple devices.

The issue was resolved to the fullest. Thank you.

Because of financial I had to lower my bill. Operator was so helpful allowing me to get the most with what I could afford. The clerk who received my returned items was efficient and was very professional. Although she was only One With long lines the wait was short.

I paid my bill and removed HBO. I was not enjoying that channel at all. Also our services are not working 60% of the time. We constantly have to reset the modem. An upgrade is badly needed on your wiring in our services area. The internet is slow as molasses and I'm paying for the high speed service. TV is never clear - always has tiny boxes on screen. It's annoying and not worth what you charge.

Well after being hook up in August of 2016, the independent contractor that Mediacom hires came out and destroyed my walls and my home. And their company refused to fix it along with Mediacom not responding to any of my calls or complaints. Now I can't even watch Netflix or YouTube with my internet. As long as I am on this rant I also was promised 88$ a month taxes included. I been paying over 139$ every month since then. So again sadly how a company can treat people like this is beyond me. I will be canceling my service the 11th of this month and will no longer be a Mediacom customer. You guys have made a bad impression on me in the way you guys handle your customers.

The single coming into the house was too high. A lineman had to come out and fix the problem. The repair said I see a difference once the lineman came but I didn't. The guy I spoke to got the rest of the problem fix and internet is work and rest of channels came back on.

Your installer Craig was very good and helpful. A good man to have on your staff. I am just getting the hang of your services and finding that I like them. Also the price is really better than last service. Thank you.

I called about my bill increase. The lady I spoke to said that she would change my plan and that I should pay the higher bill, then I would receive a credit and my bill would be lower each month for 2 years.

The tech troubleshooted my connectivity issues and was able to increase my speed from 9 mbs to over 90 mbs. He was very professional and friendly. I appreciated that he took his time to thoroughly resolve the issue, and let me know what was happening. Good work!

We were pleased with our experience. When our Internet was having problems, service to fix the problem was thorough and timely. The cost of Internet and phone was very reasonable. We needed the landline phone because cell phone service was not very good where we were living.

My experience with Mediacom has not been good. I do not get all the channels I got before, especially 5 which should be included in the local channels. Sometimes the tv goes off at night, displaying 'No Signal' on the screen. Sometimes the internet goes off too. Very inconvenient since I stay up late at night. I have had very poor service & will be looking for something else when my contract is up.

It takes a while to get a repairman once in a while. We’ve had a couple of interruptions when we had no TV or telephone for as high as two weeks. The service was off for one week and then it came back on. The repairman came and fixed it, and then it went off again. The problem was in the lines, not anything in the house, and Mediacom had to fix them. They went up through the poles then took the wires and the box down. They had to do that a couple of times in the two-week period. But it’s all back in good shape now and if everything keeps on going like it is, I'm satisfied.

Mediacom was the only cable company in town. I use their internet service but dropped their TV service because it was bad. It never worked half the time. I’d call and make an appointment and they couldn’t come for four days and then I had to wait four hours for them to show up and when they do, sometimes they fix, sometimes they don't and then it wouldn’t work again on a weekend. I’d wait another four days and so finally I just had enough and got rid of them. But as far as the internet service that we’ve had, it’s been great.

The lady I talked to on the phone was the most upbeat positive customer service rep I have had the pleasure to deal with in a very long time. She was wonderful and very pleasant. We had used 93% of our data and it wasn't the end of our bill cycle yet. So I asked her how she could help us and she informed me of my options. For $10 more a month we shouldn't have to worry about going over our data.

I have been with Mediacom for many years and am overall very satisfied with the service received. Occasionally outages but to be expected. Never happy with pricing but am sure you are very competitive with other providers. I hope to continue my subscription for the years to come.

Mediacom is a bunch of con artists. They don't service the area I moved to but wouldn't let me out of my last two months. This has been on my credit report for two years. How can you charge me when you don't service where I live now? Pretty dumb. Wouldn't recommend. The service is bad too.

The service that I have received so far has been great. No outages or any crisis. Just overall great experience. I would recommend these services to anyone. As long as the services continue at this rate I will definitely be a loyal customer.

I called on December 13th to get cable supply to our two TVs. The salesperson arranged for a tech to come on December 17th. The tech fitted the DVR to our main TV and hooked the cable directly to the small TV. I was not satisfied with the direct hook up as it did not match the channel line up numbers. So I then called the customer service and asked for another DVR for the small TV. The salesperson arranged for the tech to visit 12/23 to fit the new box. The tech left before all the channels were available and so the next day as we were missing channels I called customer service.

Contractors cut my cable while digging. Called Mediacom and within a couple hours it was repaired. Previously the company had sent someone out to mark its location, but was covered with dirt as a result of digging the foundation. Excellent response to our dilemma.

The internet connection slows the computer down so much sometimes I have to just shut if off. And our ROKU streaming channels don't always get the power they need to enjoy a movie or program. Have only called you once about this problem, but it happens when you least want it to.

Have always appreciated the fast and reliable service using Mediacom internet. Nice to have this company to work with for my internet. When we leave we are confident that our service will be there for us when we return after our wintering away from home. Another thing about Mediacom is that when we call with certain issues, we have always been treated with the utmost courtesy and our problems are resolved in a timely manner.

The person that came out was great. Did the job. Had a long waiting time for the company to help with checking installation. I had my internet changed and it is worse now than it was. There is no good cable servers in my area.

My Mediacom Internet service has been very reliable since I had it install September 2016. The speed has been stable with no issues. Customer service has been excellent for the few billing issues I have had. They are courteous and know what they are doing.

I had to have a tech come out and fix the MoCa modem. He said all was fix, basement bedroom was all working. But that night when we tried to use the TV in the basement it would not connect to the TiVo. Called the next day and TiVo tech tried to fix over the phone but was unable to fix. He then told me he was scheduling a tech to come back out. That day came and no tech showed up. I still don't have TV in the basement because when I called back in the woman transferred me back to TiVo techs again. Felt like I was getting the runaround and I don't have time to keep repeating the same thing over and over with the same outcome.

Talk to rep about my monthly bill concerning the increase and the high speed internet connection. I found out about the modem needing changed to receive HSI. Was pleased with the outcome and the helpfulness of the employee. She was very informative about all.

I had issues with the cable and internet from the first day of service. The image was breaking up on my living room TV. A day after getting the cable guy to fix it with no notice I got disconnected on Christmas Eve because of local Mediacom poor communication between me being a new customers and old customers canceling their account and I had to wait 4 days to get connected back.

Mike was on time and quickly solved my problem. Nothing to do with the service but it seems a bit less than effecient to send all the wiring I didn't need when I requested a new modem. Also, the person whom I spoke with when asking for a service person didn't inquire so to what the problem was. Seems a bit strange to me.

I've had several issues I needed help with when it comes to internet service. Every time I got the most wonderful lady on the phone. They know what customer service is all about. Jamie was awesome, so are the others. They went out of their way to help me. We got a good laugh out of my call. And my day was complete with a happy voice on the other end. Not every company has awesome customer service so this was very much appreciated. I have a lot more respect for a company with excellent customer service.

In our area, reliable internet service is hard to come by. Mediacom was definitely the best in this regard, and in the four and a half years I was with them I had next to no outages. Mediacom is the only provider I would choose to use in Carbondale.

Where do I begin with the most horrible customer service and quite frankly even respect for paying customer. Numerous calls to customer service, 4 service calls, 3 technicians, 4 mornings taken off work. Promised return phone call from a supervisor by Monday, 12/26 and wait for it, the shocker still no returned/follow up call whatsoever. Here's where are.

Generally, once I get past the recorded hello part, I get very good service with patient techs... on both TV and computer service. Home visits by those techs is also very appreciated, fairly soon after the initial request, and excellent repair, (etc) service.

Well I received a flyer in the mail for 99.98 deal for internet, phone and cable. So I called to see what other fees I would incur and how much and see what kind of deal I was really getting or not. The lady I talked to said it would cost me 127 dollars but she couldn't explain to me the difference in the price in the flyer and what she was telling me.

A patient Apache Junction Mediacom desk person issued a TV box and Internet modem. Apparently there had been long lines all day. I waited 30 min. and a there was a long line after me. I successfully set up the TV, and tried to connect the modem. I had problems and called tech support. Very helpful person finally gave up and said we'd need a service call, since she couldn't "see" the modem. The next day, I re-connected all fittings, called tech support. A very helpful person (James in DesMoines I think) helped me and was able to make the connection. GOOD GOOD service. THANK YOU!

or dropping your service. You may contact us regarding this matter to help reduce our cost.

My internet service went down so I called Mediacom. They said it would be six days before they could get a tech to come out. Finally they showed up six days later... They put up some new connections at the pole and cut off some of the old wiring. He came in and got us connected but could not connect the wireless unit. We had service at least 30 minutes after he left and it went down again. We called the company and they said "we would have to talk to a technician" so they would return the call in one to two hours. We waited 3 hours without a return call. The next day I looked on our incoming calls and found no return calls at all. We finally had a friend who know some about the systems. He came over and worked on this for 5 hours before finally getting us connected. Now I received our new bill to find out the price has gone up almost $10.00... For what??? I am ready to change companies for this kind of service and billing... Crap!

First the guy who came to set it up used old wire and just hooked a small piece to the router box and then took forever to set it up on phone and also he was not on time. The order said between 10 am and 12 pm. He shows up at 1 pm. After it was set up he gave me a paper and said "this is your login" and took the 100$ and then he left. I tried to hook my WiFi up to my smart TV and iPhone and it did not work. So I called tech support and those guys helped me out and got it to work for me so I am very pleased with it now. Thank you.

Poor signal, sneaky charges, unreliable signal, poor setup and installation. Mediacom has been a disappointment from the moment I ordered my tv/internet package. I was charged almost double what was promised for no added value and the installation team that set up the TV service did not do a good job.

I am Not happy about the way you took our voice mail away, not asking us if we would like to go with your voice mail. So how much is that going to cost? I tried to get Mediacom Business for $89. That you are always showing on TV.

The customer service has been great.

We have a cottage at Clear Lake. Many times we had no picture and had to call in. After a "zap" it would take about 30 minutes for our picture to appear. This was repeated several times each visit. Turning off our service in the Fall is a problem. It would be helpful if you had a drop-off point near the lake.

Right after Christmas we turn in all our Mediacom equipment as we leave for warmer weather for four months. As usual, the turn in was accomplished in a very friendly and professional manner. We will return to our home in Minnesota, and once again, renew our relationship with Mediacom.

Monopoly in the county and service sucks big time. Cable keeps going out, internet and phone just as bad and for almost $200 per month think it is time someone else comes into this county and runs Mediacom out of town. Really need to try for Google or Verizon Fios.

I have been very happy with Mediacom's services where I live. They offer the fastest speeds available in my area with the exception of occasional maintenance services are hardly ever interrupted or deteriorated. Mediacom has friendly US based customer service (except after normal office hours) and I like that the automated system will tell me if there is a reported/known outage in my area. Any issues I have had were related to third party installers which created communication issues. Overall I have been very happy and recommend Mediacom to anyone who's looking for their services.

Mediacom was the very best internet/cable and phone service that we have experienced to date! We travel all across the U.S. for my husband's job and were very fortunate to be in an area where we got to enjoy your great services! Thank you so much for your great service and support! Would highly recommend your company to anyone shopping for such services. We almost hated to leave the area because we knew we would not enjoy such great services where we were going.

We have thoroughly enjoyed Mediacom service when everything is working properly. Occasionally we have glitches where our TiVo does not connect with the mini-TiVo boxes and we have to restart but it is not frequent. I don't like if I have to add additional services that I must pay for a new installation fee of $99. For people like our family that want to add the home security, we already have services and the $99 fee is high when we already pay $160+ per month.

I only get the internet. Even for the medium speed, it is still slow for the price that I pay. My son likes to game so I am sure that is the reason why. At least we do not sit around waiting for the sites to load anymore with my last upgrade.

When I moved out of my parent's house, Mediacom was the company that came to mind. I have their internet and before this month, I was absolutely satisfied with their service. But it's been about a month of it not really working and technicians have been out three times but haven't fixed it. I recently found out too when they came out to fix my internet that it hasn't been operating to its full capacity since I've moved into my house because they had a trap on there that was older and was not conducive to the new stuff. I haven't been getting what I’ve been paying for four years. It not a huge issue, but it's still a little bit frustrating. It took me calling in to figure that out.

Unfortunately Mediacom is the only internet provider on W. Beach Blvd in Gulf Shores. Our signal has been poor since June. We have had 3 modems installed. On a Thursday another technician came out, replaced the modem and ran a new cable from the junction box at the road. He admitted that the signal was weak, so he turned in an order for a technician to replace the Junction box. That was where the problem became worse. We had internet when the technician left.

We’ve had Mediacom for years and we quit it for a couple of months, but then we weren’t happy with what we had so we went back to Mediacom. We currently have their internet and TiVo, and so far, so good. We’re extremely happy with it although I’m not crazy about paying for all the channels we get because we don’t watch all of them.

Apparently Mediacom charges overage charges for using too much internet in your home. This is not cell phone data. I'm talking in home internet. That is the most idiotic thing I have ever heard of and if you didn't know. The way they get you is by putting it on the contract in very very small handwriting. Make sure you read it before you sign. Good bye Mediacom. You just lost a customer for life.

I’m not too happy with Mediacom. It’s been off quite a bit in the past year and we’ve already reported it to them. I understood that the weather wasn’t supposed to interfere with the reception but my screen would have lines running through it and blinking off. The customer service reps are pretty helpful though.

Have been with Mediacom in Georgia since late 2013. Anytime the service starts acting up, usually takes several visits from techs as well as several hours of calls from me to them in that time span. My services include internet, phone and cable (TiVo). Usually the problems I experience, have been experienced by others since I see them in Mediacom forums and describing exactly what I am experiencing. Usually a Mediacom representative answers and tries to help out but for some reason the call center team does not know about these issues or how to resolve them. They just send a tech to your house (usually about a week after) and the tech shows up and says that there is nothing he can do since he does not have a replacement box or there is no apparent issue.

I rent a condo and they don’t like to have dishes and all that around, so I went with Mediacom. I got their phone, internet and cable TV services, and I’ve been with them for so long. I haven’t had any problems with their reps. There were only a few times that I had to contact them for problems, and their service is very good. The only thing is that it’s too expensive for what I get, but it’s okay. Everything is expensive now. But I think that eventually these cable companies need to get to where you can pick your channels and you don’t have to buy a package and get 20, 30, 40 channels that you don’t even use.

After several attempts we finally have service that works.

I've had Mediacom for years and the television service has been excellent. However, it's awfully hard if the TV would go out because of a storm to have them acknowledge the fact that it is out. It's terrible to forget a telephone number or else I'm on hold or they'll call me back. I have to look up the telephone number and most of the time I go back to an original bill to get it. But this year, I haven't had any outages.

Mediacom is very good. I have their regular cable and I use it everyday. Installation went pretty quick but sometimes I do have problems with them and they do work with me. I would recommend Mediacom to all my friends.

The installer didn't ground my first box when he put it in. Lightning came in on it. The next box I got would shut off and when I turned it back on, I couldn't change the channels with it. So they gave me another one but I don't get full picture with it. It shows commercials and then it’s real narrow. There are spaces at the top, bottom and both sides. I’m very disgusted with it. They need to send it back to Japan. But other than that, I've had Mediacom since 1986 and our experience has been good.

Mediacom at first offered outstanding service when I had first chosen them. Over the years, they've become more than just disappointing. I'm a internet based kind of guy. I rely on it for everything I do. One of my part time jobs requires me to be online for 8 hours of the day, 3 days a week. Their internet packages for rural areas are great for the price you pay, but are extremely inconsistent. (Ex. I pay over $120 a month for their package of basic cable channels and the Ultra internet package. That's over 60 channels SD & HD with internet speeds up to 100 Mbps download/10 upload.)

I wanted to share my recent experience with Mediacom to hopefully help future potential customers or even current customers understand the level of service to be expected. During the construction of our new home, I called Mediacom in the middle of October to request/schedule a line bury and service connection to my home. We were in the finishing stages of work inside the home and were preparing to final grade the yard and pour our city sidewalk. Trying to prepare for tearing up a portion or the yard with a little foresight, they scheduled a technician on approx. Oct. 21st. I was not contacted after the visit by the technician or customer service.

Been with Mediacom off and on for years. Internet provider have to keep on them to keep connection speed fast when kids did a lot of online gaming, but was workable. Unfortunately cutting TV programming service this week after another poor programming decision here in Quad Cities. Fox consistently chose to air Bears NFL games over Packers, despite obvious record disparity. Even Bears v Washington rather than Packers v Vikings. REALLY? Customer service said no way to change our plan to get all Packers games. DirecTV here we come.

Called to get service at new home before we even moved. It has now been almost two months since my very first phone call and I have no Mediacom. They had said something about needing a post so the cable could reach to my home but I have yet to hear anything about when or how much it would cost to have that done. Every time I have called I get a different answer. One time I'm told I am unserviceable and need a post and the next I am serviceable... Their customer service department is horrible. Seems they don't know what they are doing and make false promises. I would never recommend this company to anyone ever!

These guys are slow, care about nothing but upselling and sales, have large outages, terrible support, and should be avoided at literally any cost. Switching to AT&T resulted in a 11500% increase of speed and removed dropped packets. Sure, Mediacom had a known damaged line in the area, but they refused to repair it, and only tried to upsell for a better experience (providing 4mbs up on an advertised 20 with a high percentage of packet loss). They refused to apologize for this or even provide statistics indicating that this was an atypical experience after a month of trying to give them a chance to weigh in on the matter. Seriously, avoid these guys whenever possible.

I live in a park where they have Mediacom. We were given the basics initially. I had to call Mediacom to get the upgrade on it. It took three days to get someone out here. It took the installer a little bit to get the cable hooked up but he got the problem figured out and did a good job. I have the internet and cable which I use daily. I'm retired, so I use it whenever I want to at no particular time. So far everything is fine, except if I do have a problem and set up an appointment, it takes Mediacom a long time to get out here, like 2-4 days. Also, I'm a Winter Texan and I'm in Iowa about eight months in year. I go to Texas for about four months and I turn my equipment in to get the payment stopped on it. When I go back, I have them get it back up for me. It would be nice if I could shut it off and they wouldn't charge me so much for not using it.

When we moved into the neighborhood, our friends told us that they used Mediacom and had good experiences with them. I got their services for my sister-in-law, nieces, and nephews when they come up. So far, it's been great and I love their service. The guys who came out and buried the line were fabulous. They didn't tear up any of my flowers. When I called in with questions, their reps were really nice to me, and I appreciate that. I called them when the bill had gone high and I couldn't figure out why, and they got it lowered down to the minimum, which is much better. Overall, we're very satisfied with Mediacom.

Bought new house. You charged $150 plus install fee because my credit wasn't any good. Rented before, had Comcast each time and NEVER was charged for install ever. It's a piss poor way to do business and if I had access to another cable co. I would.

I do not need 40 words to comment on the shortcomings of Mediacom. The only cable carrier worse than Mediacom is Comcast, A tech came to my home and did more damage than he did to fix my problem. I still cannot get channels 2 - 12. The other cable channels come in with squares, and cannot be viewed. This is going on for two years.

I had DIRECTV before and didn't have too good luck with that. I was having so much outage problems, I finally went to Mediacom. I have them for my cable TV. I have an iPhone on which I have internet and Wi-Fi and there was no point for me to have it in two places. But when I moved in April over here in Western Village Mobile Home Park, the private contractor who hooked me up said I can't get Wi-Fi when I wanted it put in at that time. I don't know why this other guy didn't think I could get Wi-Fi in here because my son-in-law was here a few months later and he called Mediacom about it and they've hooked it up over the phone.

Well where to start... My cable and internet was hooked up Monday and by Tuesday both were out so when I get off work Monday morning I call and at first I am told that I will have to wait till the 28th... I mean come on that's an entire week away. Then I am told, "Oh sorry I meant the 23!" Not to mention the fact that when I called I said I wanted basic channels and internet and was scammed into a phone line and a TiVo box which apparently only works with the internet...

Mediacom was running a special when I started with them. During installation, I let them do their thing and they knew what they're doing. It was smooth going. Also, they came in a short time when we had problems and I haven't had too many. I just have the basic TV and service has been good enough. I've been satisfied.

I have Mediacom for cable TV and I like what it covers. So far, my experience with them has been very good. I've talked to them when I had the remotes changed and that went real great. I've also been very satisfied and happy with their service. It seldom goes down and when it does it usually gets back on. And I know other people have problem with theirs a lot more than I do.

I've been with Mediacom ever since they came to town. My experience with their sales team has been excellent. The services have been really good. I don't have any problem with Mediacom at all and I'd recommend them.

We are 100% satisfied with Mediacom and we have been with them for years. If we had a problem, they've always helped us. They've done everything we could ever ask for. Their prices are high but we deal with it.

We had a little problem with Mediacom a week or so ago. The TVs and the telephone wouldn't work but we got it straightened out. They've come right down and fixed that up a little bit. We got along all pretty darn good with them. We had to wait a couple days before the tech got here the last time but we don't normally have much trouble anyway. They've always been good with us.

I moved from St. Louis to Columbia and Mediacom is the cable company here which is not a problem because their services have been fine. Any problems that I had, Mediacom solved quite quickly. I have the Xtream package and it includes the internet, all stations, Netflix, and YouTube. The installers took us through everything we needed to know like how to do the internet. I also appreciated the way that they were prompt in getting things done and that when I asked them a question, they were right on top of it. Outstanding experience.

Signal goes in and out and has since installed new and improved service. I have to write more of a bad review because I had not used enough words. Why do I have to pay for SPORTS when I DO NOT like sports. You can take all of the SPORTS Channels and shove them. I will be contacting the Attorney General of Indiana to complain about NOT having a choice and being FORCED to pay for a service that I do not want.

We decided to use Mediacom due to their pricing. We had a young man come to the door to introduce it to us, and he was very thorough with it and we liked what we saw. We were with CenturyTel and we're not happy with them because the price for television, phone, and the internet continued to go up. We were up to $250. I understand there will be some increases, but if Mediacom ever gets in that range, we'll drop them too. I hate to switch all the time, but if they're not going to keep treating us fairly, we're not going to stay with them.

We've had Mediacom since 2013. When your bill just keeps going up every year and paying $100 a month just for good old, regular, nothing fancy cable for $100 no extra channels. Got a better offer through another cable company but when I went to cancel my cable the lady said I needed to return the remote and adapter and if I didn't it'd be a $100 charge. Never had anything extra just good old cable attached to the tv. She said by the picture on my account I had one and needed to return it. I think this place is ridiculous and someone better look into this... She ended the call and thanked me again for being a valid customer. Won't ever go back with Mediacom.

I moved to this place about 12 years ago and they had Mediacom into the house here. So I just switched it to my name. I've had little problems a couple of different times. I had to wait a few days for them to get here sometime, but they did a good job. They fixed it right away. So far, I'm happy with it. I would recommend Mediacom.

I'm extremely disappointed with Mediacom. They are by for the worst cable and internet company that the world can offer. Their service is horrible. They are not helpful at all. When I first moved to my apartment last year they took way too long to send someone to set up our cable. The employee they sent said he'd show up Thursday, he didn't. Said he would show Friday, he didn't. Said he'd show up Saturday, he didn't. Finally he showed up three days later on Sunday and when I called he used some profanity and said he come soon. Once he shows up he realized he didn't have all his tools to set up our cable. He went and got his tools and showed up an hour later. While setting up our cable he was laughing at the movie I was watching. Mediacom is the absolute worst and I do not recommend them to anyone. Also the wifi was constantly going out. Thanks for nothing!!!

I am a new customer and have scheduled two separate days to be home between 8a-12p for a Service Tech to set up my internet. Needless to say I have yet to have my internet hooked up. We are currently on day 3 waiting for setup. Supposed to arrive between 8a-11a today. Not too convinced but we will see. I have taken a total of 8hrs off work so far and could potentially be 12 after today. Mediacom has given me $50 credit. Ridiculous.

My internet was supposed to be faster after I bundled my services but it doesn't seem to be and sometimes it seems slower. Everything else it good. Haven't been losing signal as I was with Dish Network, The weather hasn't been a problem, so far.

I started with Mediacom and didn't want a dish on my house or in my yard so that's why I stuck with them. The installation was quick and the tech support has been very helpful. I've called in a lot of times and they could take care of it by telling me what to poke, when to do it and so forth. If I have a problem that they can't fix like that, sometimes it takes them quite a while to get somebody out here. It's usually five or six days which is kind of aggravating. But I have no problem if I call and add or delete something in my service. I also love the new on-demand for the major stations like ABC, CBS, NBC and Fox. That is the best upgrade they've done and that's really neat. A lot of times there's five things I want to watch on TV in one night then another night there's nothing to watch so it works out great. I'm very satisfied with my experience.

It sucks... It takes way too long of selecting numbers on the phone and trying to figure out which choice should I make to get a correct answer to a question or problem. Get some live people answering the phones for support. I came from Cinergy Metronet. Call today for a problem, tech is at my door the next day, not three days later. Other than the support and service issue, the product is good...

There is always an outage. When the weather isn't bad my cable still acts up. My bill has went up, when I was with Direct this never happened. I'm so paying this contract out and heading back to Direct. I can't even have people over to watch a game. The cable always goes out. It's just horrible. Why am I paying for it every month?

I called Mediacom today about a problem with my cable. They let me know in order to get the cable worked on I would have to take off from work. Which I cannot do. I live by myself. In order for me to get the cable fixed I have to do it on their terms. They want me to miss work so they won't be inconvenienced, but how do they think I get the money to pay their bill.

Mediacom has been pretty good for the most part. It's easy to set up but it seems like it sometimes crashes a lot depending on the day. We talked to somebody about it and we ended up adding 50 more gigs of data for five extra dollars per month but it didn't help a little bit. We only use it for Netflix and our cellphones.

The rep that talked to me into getting the phone service was a very pleasant individual. The only thing I can say is it's too expensive for an old person. However, they did lower my price some so I'm satisfied. The installation crew was very good and it's been pretty a good service and I can't complain.

We are both retired and needed to reduce our outgo wherever possible. Your rep helped us reduce our coverage somewhat. He was helpful and pleasant to deal with. We may go to only using our cell phones in the future, but for now your plan works.

I live in Emmetsburg, IA which is a fairly small town. I moved here about 4 years ago and have had nothing but headaches with the atrocity that is Mediacom. First off, Mediacom is really the only option for internet in Emmetsburg. Mediacom uses their monopoly to unfairly jack up prices. Currently, I'm paying about $80 a month for 50 Mb/s. The city of Estherville (about 30 miles from me) has both Mediacom and CenturyLink. I looked into moving there for college and the exact same speed was just $30/month, $50 less than what I pay for the EXACT SAME service. I have a cousin who lives in Ames, Iowa. He pays $50/month and gets 150 Mb/s, $30 cheaper and 3x as fast as my service. Mediacom is questionably legally utilizing them being our only option to jack up our rates 2-3 times as much as cities with competing internet providers.

I decided to change to Mediacom because I don't lose their service when it storms. The people who came and did the install were very helpful and very courteous. They explained what they were doing but they couldn't get up to the antenna of the fourplex so I have a cord running from my window in the dining area all the way to the living room. They wanted me to cover it up with a rug but I pushed it up because I didn't wanna have to worry about stubbing my toe or get my foot underneath the edge of a rug so I need to have them come back. Other than that, I'm very happy with Mediacom.

Mediacom is good and I always use their services, but not lately. I have their cable and internet which the kids play on when they get home from school. I go on there too and play poker and I never had a problem with. But ever since I moved here six months ago, I hooked up the internet but I lose it and everything else. When the kids get on their phones, it slows the internet down. I kept calling Mediacom because of that, and then they had somebody come out here to check the wires, and said everything was alright. But I called back again and they said they could see that I was losing signal. They sent me a new box but I’m still having problems. Other than that, I still like Mediacom.

A channel you do not broadcast and watching Iowa State girls basketball game. 30 seconds left. Tie ball game and you cut to a hockey pre-game blog. DUMB. For the most part I am satisfied with service but too long for a service call to be made. I was 3 days without phone service and that is all I have.

I've been with Mediacom forever and I have the internet, cable and phone services that I use to watch Westerns and play games on my computer. But I'm not too happy with what happened down here. It took them forever to come and hook up my cable. They said they kept calling but I never got one phone call. It turned out they got the wrong number. The salespeople were nice, though, except whoever kept getting the wrong phone number down. Overall, I'm satisfied and I'd recommend Mediacom.

Well here I am again, I don't know what's becoming of our world, because of my troubles with DirecTV my wife and I decided to go with Mediacom cable TV. Man, if we only knew, this journey started 8 days ago, I called Mediacom for cable TV, the woman was very nice and she talked me into a total package including TV, internet, and phone (landline), scheduled installation for 12/31/16. After we thought about it, we decided we would stay with Hughesnet. When I called them to cancel they made me a good deal. So I called Mediacom back to cancel the internet and phone to get just cable TV. That change got me moved up to 2 days for the install! Well about that, 1 to 5 on 12/2 around 4. I still haven't heard from the installer so I called and she told me that appointment got canceled and the computer made me another for 12/6 1 to 5. I knew nothing about it, no email nothing, I had to cancel a doctor's appt.

After a recent price hike, the operator suggested that we "give up" some movie channels and sports channels in order to keep a lower price. We did. Our combined price is now about $130 per month. We had always asked to keep it below $100. What is the problem? AT&T and DirecTV offer a 5 year rate of $99 right now. COME ON Mediacom, get in touch with your customers.

The gentleman who came to fix our issue with the guide not showing up on TV was on time, professional and knowledgeable. He made sure all TV's and internet were working correctly and we were satisfied before he left. He removed extra wiring from our box, which improved signal quality. Previous technicians recognized additional wires, but left them.

Mediacom's sales team was very helpful, and one rep explained everything. I got their internet and cable services. The installer that came was very nice and professional. He introduced himself and it only took him a few minutes to finish the job. I've been very satisfied with their service. I also like that they're close to home, so if I have any problems, I can call them.

I am very upset that when the guy came to install my cable I had to dig the hole, go underneath the house and not to mention I was dressed for a wedding. Then I was told I could watch recorded movies in both rooms but I can't. I didn't want sports channels but yet I am being charged 3.81 for it and I have a 24.99 charge for double pay installation. What is that?

I am happy with the service and the black box and guide. I am not happy with the remote. It never works the same twice. Sometimes I press buttons for several minutes before I get and can hold a picture. The service tech said he would mail me an owner’s manual. NEVER RECEIVED.

Mediacom is okay. It would go out sometimes and there's a number to call but I never had to because it always comes back on. It may be the line or whatnot but that happens sometimes when I'm in the middle of something that I'm trying to watch. It's not that often though. I'd recommend Mediacom.

My experience is great. However, there could be more cheap deals for someone who just wants to have cable and internet. I feel most of the offers are for bundles and telephone lines. Also, there was an increment in my internet bill which it was not surprising but felt uneasy.

For years my wife and I have watched the Christmas City of the North parade. My neighbors could view it very good. We had no tv service for a few days. When it did come on reception was very poor, we just turned off the tv... I am sure you could put something better on #22. I have no desire to watch a ball game from Iowa. Make a local game!

Our internet connection keeps losing connection. At least one time a week we have to go restart the modem. When this happens we are unable to use the TiVo or watch any shows we have recorded. As far as the installation process I was satisfied with the service.

My tech was incredible. He had done 14 other homes and didn't complain at all. He was great. He had to go under my trailer which I won't even do. He was so polite and answered all my questions with ease. I really did feel like was a good guy. So I think you guys should give him a raise.

The internet goes down more often than expected. We had a difficult time getting our voicemail activated. It took 4 months. The description in the manual on how to retrieve voicemail didn't work. Then we were told to use the passcode that comes with the bill. We didn't get a bill for months; the code didn't work anyway. Then we were told that we didn't pay for voicemail. Finally, we were given a code that worked. I am not able to monitor upload usage. With our previous provider I could monitor daily download and upload. On the plus side the picture quality and controller for the TV are excellent. Internet speed is good.

I realized everything goes up but my bill has increased $25.00 throughout this last year. A representative told me to call in Sept. 2017 to re-negotiate my contract. She was very nice and helpful. All in all I like Mediacom. I do wish there were more free movies.

Mediacom hired a private contractor to come install internet, phone, and television services for my house. Clearly he came unprepared. After four hours, I still didn't have television in any of my bedrooms or basement. He says he has the wrong power cord and needs to go get the right one. He also didn't have any HDMI cables with him...or so he claimed, so I had to use my old ones. I wait three days. No phone call, no text, nothing from the installer. I have to call Mediacom directly to file a complaint and get this fixed. Another third party contractor comes. It's his first day on the job. Serious...first day on the job! He knows nothing - I have no idea what kind of training they gave this guy but it wasn't much.

I have been a Mediacom customer for at least 15 years. There are many other providers out there competing against them. My experience has been that Mediacom has been a stable, progressive, interested in providing good service company. I have been very happy with their interest in solving problems that I may be having with any area of the "bundle" contract I have. I listen to many complaints that others have about different services, and I am grateful that I have stayed with Mediacom.

Just moved here from FL, very disappointed so far with Mediacom. First I was charged a installation fee of over $100. The house was already wired for Mediacom services... Then I was offered a $26.99 silver package from a rep, who guaranteed me that I would be paying $26-$29 for said package, only to be told 2 days later it was really a $69.99 per month package and they were sorry. The rep was very rude and condescending.. Putting notice I will be filing claims with the federal trade commission, FCC and the BBB for deceptive advertising.

We got the package that includes a house phone, internet, and cable from Mediacom. Their sales team was real nice and the techs did okay on everything. Mediacom is doing a pretty good job except when the weather's real bad. It screws up a little but it comes back on, too. So, we don't worry about calling.

I have Q-See security cameras. I need to view them remotely via the internet. They worked fine with my Netgear router/modem. The modem failed and I rented a router/modem from Mediacom. I am told the Mediacom (Cisco) modem cannot be configured so that the cameras can be viewed remotely. If this is true Mediacom needs to fix the problem!

For eight years I have had problems with my internet connection. This entire time the problem has never been completely resolved. Actually seems to have gotten worse. Service from Mediacom is not worth mentioning. Very disappointed in every aspect of their company. Pathetic.

I switched from AT&T U-verse and DISH network service in May 2016. U-verse internet and Dish network for TV. Both services were always on with good quality. My internet service with Mediacom is intermittently out like today it was off for around 15 minutes around 3pm. When needing to use the internet you never can count on it being up but it will generally be up in 15 to 30 minutes. Mediacom cable is almost always a question if the station tune in will work or will the picture be broken up completely or just part of the picture with several lines through it. Some channels work most of the time. When trying to watch a program on Hulu the show will stop somewhere during the show for 1 to 3 minutes and about 15 percent of the time you will have to exit Hulu and restart the show. This never happened with U-verse and Roku. With Mediacom it's like living in a third world country. If it was not for the discounted price of Mediacom I would be gone.

October 24, 2016 I called to try to lower my Mediacom bill for Internet & telephone service. I have been a customer since 2002. My account then was under Terry & Dawn ** and we lived in Clearlake Oaks, CA. Terry passed away in 2014. So your Customer Service Rep told me I could save money if I added TV in my guest room. (I have Directv in other rooms) So the tech arrived, said they didn't send all the equipment I needed. So I called and your C.S. Rep said the TV would end up costing me MORE so she cancelled it for me and lowered my bill. That part was great. But the tech left all of the equipment that was mailed to my house spread all over my kitchen & dining room & I have been waiting for someone to pick up this stuff ever since, I live in a small house. I had to CLEAN UP his mess!!! And I had to work around all that stuff during my THANKSGIVING with my family!

We are very upset about your internet. We lose our connection all the time and my son's room won't even stay connected. We are going to be leaving your company and going to another one because this is what we have had to deal with since 7/25/2016. Plus we can get all channels and phone and internet for cheaper than we are getting it from your company. I'm just tired of having to have techs come out and they don't even know why my internet stinks. My address is **.

Ever since I had Mediacom service I have had problems with the internet service going out. Just recently I had a tech come out and he explained to me that the tech who eventually did the job, that everything was old and out of date and splitters were placed in areas they shouldn't have been. If you take a look at my call in history you will see. Not one time have I received a credit, it's always "we will get a tech out". I know losing 1 customer won't affect Mediacom business. So if the issue hadn't got resolved I was leaving Mediacom. The tech that came out recently was great and did a great job and explained things in a way that I could understand instead if doing rush work.

We switched to Mediacom for our cable, internet & phone. So far we have been very pleased. Not only with the installer that came but we had them come back to install TiVo on our other 2 tvs. I am thrilled with the internet and wifi service. My other was horrible so now just so happy with that.

When service was lost they made appointment. Tech care said there was nothing he could do, drove off. Call in again. Said they would call back, did not happen. About 3 other time they sent same tech out again. He check line, said had get someone, he would stop back, let us know and said we would be back up before thanksgiving which did not happen. Set appointment for a month later. Said if wasn't fix before that they could pick up the equipment, I would go elsewhere.

I am happy with Mediacom's services for my area. I have had nothing but good things from them the internet is strong fast and stable. I want to call to cancel my cable service when I was on the phone with the representative she mentioned to me there was a new deal going on where I can get a hundred fifty mag plus 2 terabyte of data a month for no extra cost. I was really happy with that offer and for the team that keeps it all going.

I am happy with my experience with Mediacom, particularly signing up and cancelling my subscription. Both calls were handled efficiently and courteously. The only reason I did not rate 5 stars is because there were not many service appointments available when I needed one, so I was a bit inconvenienced. Otherwise I'm very pleased.

I have been unable to see my shows on my upstairs tv for over a month now, closer to 2 months. I called and ordered this adapter over a month ago and never received it. On that date, the rep gave me credit for a month of service b/c, #1 cable not working, TIVO not connecting to headquarters. #2 have never received directions on our TIVO box, she said directions were being sent, still have not received them. #3 I needed this adapter! I have a service call for Dec 15th. NOT HAPPY. I quilt UPSTAIRS!!! I watch tv UPSTAIRS! Husband watches sports DOWNSTAIRS!

I moved into my apartment approximately a year and a half ago. On doing so, I was informed that my sole option for internet was through Mediacom. I searched for reviews of the company and found them to be almost overwhelmingly negative. But, as it was my only option, I begrudgingly obtained the service. The customer service members were polite and helpful, the costs are high compared to the quality of service but aren't unreasonable, and the technician who set up my service was friendly enough to make the experience pleasant.

My home is a Mediacom cable home... my brother and I love this company, if there's an issue with my phone or cable tv or internet, it may take a week but they do their job and it gets done thoroughly.

Mediacom has been fine. I've had it for many years. My one complaint is they don't even offer the MLB Network. In most cases people just switch to Dish to get it which I have considered. Why not do a survey of customers and see how many would be interested?

When the service (high speed internet) worked, it was great. The speed was excellent. Customer service experience was very poor. The website / customer portal is very difficult to use and navigate. It was very difficult to set up automatic payments. Whenever my service was disrupted or down, it took an unreasonable amount of time and effort to get Mediacom to restore the service, and the general level of troubleshooting skill by their average customer service personnel was very poor. Disruptions to the service were infrequent, but when they happened it caused enough pain to leave a lasting negative impression.

Your customer service department was recently very positive. I got a letter from MediaCom advising my internet speed would be upped to 100 mbps from 50 mbps without charge. This didn't happen. When I called about the letter, I was advised I would have to upgrade. I'll stick with the 50 mbps for now. I still frequently get loss of service from time to time.

The representative was professional and courteous. She answered my questions accuracy and with a great attitude. I came away 100% satisfied. When the changes took place on my service, they were just as I thought they would be... no surprises. Great Service!

Total mess every step of the way. From canceling appointments without permission to slowing down internet plan from 100 mbps to 50 and taking a week to fix it and to make matters worse we got horrible overage charges that wouldn't have happened had they fixed the internet plan in time.

Worse experience from a vendor in years. They hire people who don't know what they are doing and who lie and don't take notes. Owe me money and I still haven't received it and was told a check was in the mail two months ago. My service was interrupted and I am returning equipment. I still have yet to hear from a manager to resolve the issues.

The collections person was very helpful and was agreeable to my solution. I was treated with respect and courtesy. I really don't have anything more to say and think it is pretty silly to insist on 40 words. In the future, I will not answer these surveys if that is your criteria. Hope that makes sense to you.

Overall Mediacom is definitely better than its competition. Customer service is good. Product is reliable (other than a few glitches, which they are good to fix). My only complaints are really minimal and are as follows:

I have had 3 technicians out to my residence and issue has not been resolved. None of the techs has checked the lines outside. I am very disappointed in the professionalism in the techs. They could not give me an answer on what the issue was and the issue was not resolved and they did not seem to be concerned.

Wow, reviews work. I complained about an issue with Mediacom and the next day I got a called and my issue was resolved in 5 min. Thanks, Consumer Affairs and Rick from Mediacom!

The rates are outrageous for the service we receive. We have many channels but a lot of duplicates. I have good service for expanded basic cable but new customers get the same basic cable for about half the rate For 2 years that I pay. Not fair. No rates for senior citizens.

Wow. This all started a few months ago when my 2nd TV with a converter box would regularly deny access to HD channels over 836. After multiple calls to CS and resetting / signal reset one operator came to the conclusion that the box itself was outdated and unable to function with the current system. She suggested a replacement and offered to send a tech (in a week!). I asked if I could bring the old equipment to Mediacom and just trade it out, she agreed it would be faster that way. So I unplugged it all, and drove to Mediacom. There, I was told that they do not have the new box, and a tech would have to come out and install. So we scheduled a tech to come out in another week.

Unfortunately, I recently had to cancel my Mediacom Cable TV Services since I was no longer able to afford them. Although I attempted to work out more economical solutions with representatives at the Mediacom Customer Loyalty Service Center, there were no options available to suit my needs or budget. It seems like the overall trend today is towards 'more is better'... more channels, more packages, more movies, more music, more options, more selections, more sports, etc. and, of course, for more money!

Had a appt., went to restroom, tech called. Am I supposed to carry phone to restroom with me? His call lasted 27 seconds. I called office told me sorry and he would be back out to me at 4. Well he never showed. Told I'd have a credit. Waiting...

I moved from a non-internet rural area, at which I had lived for 23 years, to a rural area with Mediacom and I love it! I never knew internet speeds could be so great! I always had to use my cell phone's wifi to even read emails. Now I can read emails and browse the web with speed. I would definitely recommend Mediacom to anyone who asks. A BIG THUMBS-UP!!!

I have had internet issues from the date of installation. It still isn't working the way it should. I have paid a lot for a service I have had ongoing issues with. I have called several times and some agents were rude and not willing to help fix the problem. I lost all service and was expected to wait three days for someone to come out and fix it.

They were very understanding and really worked hard at problem solving. They were patient with me because I wasn't looking for credit but wanted to understand how the problem was occurring and actually changing the outcome. It appears that has happened and I appreciate everyone who listened and assisted in solving the problem.

Service cut 3 times year by your techs because cable wasn't color coded, then it took 6 days each time to get repair service. Went to Rantoul office to switch box at 1:15PM & found note on door (be back at 2) when hours posted are 8-6. I question why my bill includes repair service when common phrase is "we will put you on a priority if there is a cancellation" & it never happens (6 days to get repair service is NOT service). 1 star rating is a GIFT with our account.

Very happy with the service. I have family tv and 50 mbps internet. Other than a little trouble getting the digital cable box (tech forgot to tell me I needed it to receive all the channels) I am overall very happy. Mediacom sent me the box and helped me activate it (there was a little difficulty), customer service was very nice and extremely helpful. Simply outstanding!!!