Mediacom Cable Reviews

I have had awesome service from Mediacom. My internet connection is on 99% of the time. However, I have had horrible luck with their customer service agents and repair people. I hate talking to people who speak English as a second language. Not because they are a different ethnicity, but because no matter how hard they try, they will never understand the nuance of American English. In addition, the cost is very high, but where I live it is the only service I can get if I do not want AT&T's more expensive and very slow DSL.

Worst internet service I have ever experienced in my life. The ONLY reason I still have this pathetic service is because it's the only ISP where I live. I pay for 100mbps download and rarely get it from 2pm-11pm. I'm guaranteed at least 60mbps and that is rare as well. They constantly try to send techs and the techs will show 50% of the time. When I call, they claim that the tech tried to get in contact with me when they absolutely did not. The techs have listed me as a cancellation after showing up and assuring me there would be follow up. I've had a tech tell me he would put in a follow up for a line replacement.

I recently moved away from the serviceable Mediacom area, and upon doing so, I cancelled my account with the company and returned all of their equipment. This notably includes a pair of digital converter cable boxes, which I took to the local Jefferson City office. We looked up my account info there, and after handing the equipment to the representative, I was told that everything was 'all set' and that no further action was needed on my part. Weeks later, I was contacted about additional charges pending on my account - charges that included $200 for unreturned equipment. 'All set' indeed. When I then contacted the company, I was informed that they would begin looking for said equipment by sending a note to the local office.

Poor service on all counts! Cable and internet constantly going out. When you call in for customer service they tell you to unplug the receiver & they will send a re-boot which takes close to 30 minutes to get service again. Repeat this process every weekend. They also charged me multiple service fees at $29 each time their technicians came out to try and fix the cable. Then they double charged me for 2 receivers when I only have 1.

Attempted to establish TV and Internet service since I am new to the area. It was the most unbelievable goat rope I have ever experienced. After dealing with customer service for an hour, I became fed up and wanted to cancel after they wanted to charge me $100 to flip a switch on the pole. "Customer Service" said they can't cancel the order until the order is established in the system, which takes 3 working days. NO WONDER THEY HAVE SUCH TERRIBLE REVIEWS!!! DISH network, here I come!

So I have problems with Mediacom. So I call to cancel. Lady tells "ok all set." Find out they keep withdrawing. I have my bank cut them off, then get a bill for the equipment I bought at Best Buy (yes serious). What a joke. Ran by idiots.

Once again Mediacom changes my plan without my knowledge. Not only do I despise their service anymore, but their tactics. I have been a customer for over 14 years. I had unlimited internet with no bandwidth restrictions. Then on their own they put me in a plan with the lowest data amount possible and forced me pay for a higher priced plan. I had no option but to purchase a higher priced plan. I was suppose to be getting 105MB download speeds and 2TB a month of data bandwidth. Now I get a warning that says, "You are approaching your limit of 999gb" which I never signed up for. I am suppose to be getting 2TB. Once again this company changes plans midstream without the consumer knowledge. Time to shop around. Tired of the Cable scam game. Mediacom SUCKS!

Service goes out on a weekly basis. I am concerned such fluctuation in reception is damaging my tv. Im going to move to different apartment where I can aim a satellite. Highly unsatisfied. I do not recommend.

"THIS CHANNEL WILL BE AVAILABLE SHORTLY." Shortly becomes an hour or more. It is most likely to happen on the weekend and since I live at Keystone Place the building is affected. It seems as if the Hawks' games are interrupted which would suggest that the service is overloaded. It is more likely to happen on the high definition channels and sometimes the regular channels are available at that time.

Mediacom cable is the worst cable company in the world. I'm paying for service and not getting any. My cable goes out constantly, and it's been a headache getting someone out here. Yesterday they came after months of complaining. He said my cable should be on in about an hour. Well that was yesterday and my cable is still off in my living room. No service, and customer service is the rudest people you will ever talk to. And they have the nerve to say, "WE'LL SEE WHAT WE CAN DO." For real you'll see.

Mediacom is one the only company available where we live. They are absolutely horrible. We lose our internet at least once a day. It could be for a few minutes or it could be half a day. When we call they tell us the normal bs they tell everyone.

Better than centuryLink in Des Moines. Very fast installation and the connect speed is quite fast.. Very less wait time and good response in customer care... One negative is although I had my own modem, the install guy insisted to use his modem and said i can return it later but they are charging for their modem...

Mediacom is the worst company to deal with, I have ever had the displeasure to deal with. As Ghetto as it gets. Person who tried install cable as redneck as it gets. No ID, driving a junk car. Could not operate his own equipment. Finally got fed up, told him to get his ** and get the hell out. The IDIOTS at Mediacom had the nerve to bill me for his service. Has led to three month battle over fraudulent billing. DO NOT CONTACT THESE THIEVES. I promise you will be sorry. Be forewarned. No tv is better than Media CRAP. I cannot believe Direct is associated with these idiots.

My cable bill increased $15 per month and I called for an explanation. Help-line said I had agreed to the increase a year ago. I had not because on their recording I specifically had said I did not agree. So they "had a review" and called me to tell me someone had reviewed and I had agreed. I requested to hear whatever they heard or be emailed an audio of the recording. They said they would not do that. I requested a Supervisor come on the line and none were available. So we agreed a Supervisor would call me back at 4:00 PM that day and no one has ever called. I never agreed but their system is totally one-sided. If we had another cable option I would use it. So now I pay more for the same service.

The TV in my bedroom "can't connect" 2 out of 7 days. Tonight the TV in the living room and kid's room does not work and no internet! Called Mediacom and they can't send someone until Wednesday. We usually have to have someone come check out her TV due to problems on their end as well every couple of month which is why we switched to TiVo but it isn't helping at all. We should not be expected to pay for the services that we're not even able to use. Will be switching to a different company if this issue isn't resolved soon.

The absolute worst internet/cable company in the history of Internet/cable companies. I pay $100 a month for 100-150 mbps high speed Internet and it's never been even close to that. Unfortunately they're the only choice where I live. Been a customer for 9 years. 9 years of horrible service. Horrible customer support. They are rude and tell you what they're trained to tell you. Techs are never helpful when you actually get them to show up. AVOID. AVOID. AVOID.

Day 1, no internet, late at night. Day 2, Can't watch movie, I pay for 15MB. Day 3, called CS, opted for TV package bundle, home phone, for faster internet... Instructed to bring DirecTV bill locally to receive $15 mo discount. Woman there would not accept detailed bill, was a REAL **. Decided I didn't need TV bundle after THAT encounter, cancelled upgrade. Still, slow/no internet. Can't chat, hangs and freezes. Called... went through process of present internet speed... 0.28 download speed, 2.38 upload speed... got disconnected. Fuming mad now... called back, girl answered, told her of previous contacts. She acknowledged I have a "terrible" speed. Disconnected AGAIN while she was resetting modem. Now 10/28, better internet connection... lagging. Awful to stinking customer service, and what I pay for... NOT getting my money's worth.

The TV in my bedroom "can't connect" 2 out of 7 days. Tonight TV in den and son’s room does not work and no internet! Called Mediacom and they can't send someone until Thursday. Really but you expect me to pay you for service that I do not receive on a regular basis. Terrible service and I will be switching companies.

Mediacom service is a complete failure in Hahira GA. When moving from out of state to Hahira GA, I established temporary residence and ordered internet/television service through Mediacom. The service installation was completed at the date and time provided. However, the service completely cut out the following day. Technical support was called but was unable to provide a solution. The only possible answer was to get a technician back on-site which was a one week turnaround. After a week a technician arrived and resolved the issue in 5 minutes. Mediacom had disconnected my service on accident when the previous resident put in a cancellation order. Since that resolution, the cable service has been fairly reliable, but the internet service goes out at least 4 or 5 times a day.

Still being charged $7.50 for internet router box sent back 2 weeks before Christmas. Wrapped the box in an old bill so they could not say they did not get it. Guess what they said they did not get. What a bunch of crooks.

Do not ever use Mediacom. This company has brought me to the brink of a nervous breakdown. If you aren't prepared to spend many hours of your workday on the phone in a futile effort to resolve problems, then go elsewhere. I had to take over my brother's Mediacom account after he died, and they could not have been atrocious. It took several hours for them even to grasp that they would have to change a billing address and I contended with several bad fax numbers and then they lost - literally, lost - a check that I had sent to keep service going in this rental property. So they summarily discontinued service and it will cost another 30 bucks to get it back - all because they don't know how to do paperwork. Truly, the worst experience yet in corporate America. AVOID At ALL Costs!!!

This is, by far, the worst internet I have EVER had. Every two weeks, it alternates between getting the speeds I pay for to speeds as low as .54 download and .04 upload (for comparison, I am paying for 100 down and 10 up). The Twitter customer support is useless... Same old excuses of "we see no problems." I finally had to file a complaint with the FCC. And oh boy did they get back to me quickly then! But every step Mediacom has taken to fix my problem has only made it worse.

Cannot believe that Mediacom would not support their home team of "Royals", a show out of town ALDS against Houston. This is totally unacceptable. If I had a choice, Mediacom would not be used in my home at all.

So our on demand has not been working for weeks. They (Mediacom) were to send a technician. One never came or left a message if they tried to, and now our internet doesn't work. Called again. They said the technician came to our house and left a message so not only did I have to argue with them that no one came to MY house or left a message on MY phone they tell me they won't credit our account because I've only reported an outage of service recently. I thought when we called weeks ago we were reporting an issue with our service? How a company like this is able to do such things on a consistent basis to their consumers is an outrage. If you can at all costs BOYCOTT MEDIACOM!! Forever!!!

We have consistently slow and buffering internet. It's maddening. Maybe one out of 7 days the speed is what we pay for. Techs came out and blame construction, blame this, blah blah. No answers. Will NEVER use Mediacom again if I have a choice.

Constantly having disruption of service and lack of internet and phone. Techs arrive, find fault of others. Internet speed nowhere as high as advertise. Streaming very slow. New routers brought same results. Always an issue.

Here's my story. It isn't long but I'm an awful writer so bear with me. This Mediacom truck was across the street from my house working on the cables. The county is about to do some major road work and the cables needed to be moved. Whatever those service guys did that day it took my service out. I have Cable TV and Internet service with Mediacom. Anyway, it came back on that evening and went back off that evening and went out the next evening and the next and the channels started getting fewer and fewer until I got nothing at all. In the meantime I reported the problem and was given a service appointment for them to check it out a month later. A MONTH!!

The Internet goes out daily. They sold our info to telemarketers, then lied about it, then changed their story, then lied again. The people who work at the Mediacom store are rude & unhelpful (and lie).

First off Mediacom is the only provider of high speed internet in my area, my only other option besides dial up would be AT&T with DSL. My subscription to Mediacom is for the fastest and largest data package that they offer. On a "good" day my service is interrupted at least 10 times a day. It is not uncommon to lose my connection 6 or 7 times while attempting to watch one episode on Netflix. I reboot my modem at least 3 times a day.

This go-round was the fourth time the company failed to show or call on a scheduled appointment this month. I spent 35 minutes on hold before being told I had to reschedule. I have spent two working days waiting for no one!

First off I am trying to get some IP webcams working with Mediacom internet. I do the port forwarding you need to do with the router to get it to work. But for the life of me I can't access them. When I look more closely at my router settings it looks like my router is connected to a WAN address. That doesn't make any sense so I type in the IP address and I am greeted with a Hitron login page. So I call Mediacom tech. support and tell her that is going on. She tells me I am trying to login into their wireless router. I say "what I never order that or didn't even know they offered it". So I ask her the login and password and she won't give it to me because it's a service I have to pay a extra 3.99 a month for. I say "whatever, so can you get me one that is just a cable modem with internet phone and without a wireless router". She says "go to your local office and they should give you one". I say OK.

Lost Internet Reception. Supervisor argued with my husband that it's not their problem. We contend it is.

This comment will be fair. My mother is a 83 year woman on a fix income. I call today to see if there's any promotion or discounts for seniors. I explain my mother speaks with a larynx box and they wouldn't understand her. I then ask to speak to a manager and was told they're in a meeting... ok. The customer service representative found her coworker to speak to me and I'm like "you can't help" but she insist the floor supervisor would be able to help which she wasn't anyway. I have an issue with the rise in cost to seniors and I wrote to the Ledger Enquirer to help me with this issue. If that doesn't work I'm going to the next best thing or company to help. I've never seen a bunch of commercialized company in my life as I have with Mediacom. I promise you I won't let this go until something is done. Angry.

I have been with Mediacom for a little over a year and have had to take at least 7 days off from work just to try and get my service to act right. At first they sent out about four boxes that did not work. Finally they gave me a Tivo Box. The last service tech came out had the wrong box, came back later that afternoon and stayed 4 hours. Still no second TV and was going to bring me a new modem for my computer and haven't heard from him since, over a week. Called Mediacom and as usual their service time is anywhere from 7-10 days. They have poor service, poor customer service but hold you to a contract. I do not recommend them at all!

This has to be the worst service I have ever seen. Cable and internet stay off more than they are on. Customer service acts like they couldn't care less. The only thing timely about their service is the bill. I live in Thomasville, AL. I live in an apartment and can't have satellite. When I move from here I will never use Mediacom for anything ever again!

Triple Play with cable, phone and internet - internet and phone quit working on 9/4. Repair service ETA is 14 days. My mom is terminally ill and we have no home phone from which to receive emergency calls. Called and was told canceling phone service to get another would cause my monthly invoice to be $40 HIGHER. Plan to post on every social media site possible. Definitely leaving at end of agreement term. Mediacom is rated dead last by several independent agencies including Consumer Reports. I understand why. Member of iVote and will definitely vote with my feet and run far away.

Mediacom is supposed to have excellent service. The only problem is when you have a problem they will make an appointment for you, but it will be six days. Today I noticed some guys doing some digging in the alley. I went into the house after they left and found we had no internet, television, or phone. I called their service department and told them they (Mediacom) had cut our cable to the house. I told them where and how and that it was their subcontractor who was installing cable in a neighbors. They told me the soonest that they could get to work on it would be six days. No services for six days, but if my bill is a day late they are all over me. I have had enough.

I used Mediacom Internet for about 6 months. I told them not to disconnect the Internet and they went ahead and did Internet anyway. Then I had to pay a reconnect fee, which I paid. Then, they never came back over to reconnect my Internet! I then told them to cancel my service and they sent my bill to collections within 30 days. I didn't receive any letters or emails on the bill amount. Truly horrible service! Would rather have no Internet than have theirs. Go to any other provider if possible!

Just like the title says. Complaining yields zilch results. They are a monopoly in this town and they know it. I am too exhausted dealing with them to go into further details FOR NOW.

My mother and I have been paying Mediacom customers for a long time, and their service has never been particularly impressive. Since we moved into a condo about a year ago, though, "abhorrent" seems the appropriate description. First, it took several weeks, including two missed appointments for which we were never credited the $25 they guarantee, to get our internet hooked up. When their technicians called, they were from out-of-state phone numbers, not identified in any way with the company, or indeed as representing any professional interest. On the first missed appointment, I was told that the technician drove by and didn't see me. I had been standing outside waiting for them for more than an hour. The second, I was told that the technician was on the way, I saw the van drive past without stopping.

I have had Mediacom for 13 months!!! I have had poor cable and internet service from day one. We have had several tech here to fix the problem but the problems never get fixed!!! This May and June we have had 5 techs out to fix the problems - would work for maybe one day. Then they would sent a supervisor tech, he said the field techs would have to come out to fix it because we are in fact not getting a single. They gave us a 28 dollar credit - wow for almost a month with bad service. Month of July, 28 days no internet or cable, made call after call, no one came to fix the problem, supervisor after supervisor, no one came to fix the problem!!! A week ago they came to disconnect service for non payment. Really we are still waiting for someone to fix the service. We have had no internet or TV for 28 days.

Never had a worst customer service experience in my life. Was paying $59 for the cable, prime plus and phone bundle. Internet is completely garbage and two people can't be on at once. I called stating that I wanted to lower my bill and remove the phone service. The customer service agent was all for it and failed to mention that my bill would be $12 HIGHER every month thereafter. They never came to remove the phone. I called asking if I could go back to the old plan, especially since I still had the phone. No can do. Once I have any other option, I will never give that place another dollar in my life.

Internet down more than up. Slow speed when up, "You might have a problem… Your connection scored only 5% of the Mediacom Cable average (95% slower). This does not always mean that you're in bad shape. If the internet package you subscribe to is slower than most people using your ISP you'll see this message." Can't get through to an operator, phone line keeps going dead from their end. Wouldn't doubt they hang up to increase the number of calls they 'answer'.

I just kicked a sorry excuse for a service man for Mediacom out of my house. Arrived hour and half late. Drove a junk car no id. Had horrible body odor. Had absolutely no idea what he was doing or how to get internet working. Total idiot that threw down his cigarette butts in my yard. ** would not give me his name but his Kentucky tag number is **. Piece of junk black jeep cherokee.

Sat August 8, 9 am suddenly lost Internet connection. Did the whole disconnect modem and restart, unsuccessful. Left for the day, not knowing it was not usual service interruption you experience with Mediacom. Returned late sat night to find service was still off and noticed ph and cable not working as well. Called Mediacom and spoke with Alex (badge #**) who informed me of system issues and couldn't help me. I had to call back in hr or so. Due to the hr, went to bed and called Sun morning at 7:30. Spoke with Michelle (no badge # - employee #mmm) who informed me they would have tech come out and first available was thurs 23rd in afternoon.

This is a truly awful company. The price is way too high for cable, prices continue to be tacked on with excuses always presented. The Customer Service people are extremely rude; each one has a different way to offer services. When you think you have been given the service and cost, the bill comes and it is higher. When you call the Customer Service Department, they inform you that you were given incorrect information, you had a special deal that has expired. I am asking friends who they use to be able to discontinue this company.

On 30 July I cancelled my digital cable with Mediacom and was only going to keep the internet, who needs cable with Netflix and Hulu. I was told by several friends that are techs with Mediacom that there shouldn't be a fee and they don't actually have to come to my home to do anything. I turned my digital box and remote into the office in Moline and was told by the angry old lady working that there would be 30 dollar fee for a truck moving to come to my home and disconnect the cable service and that if I take the cable wire and plug it into the TV I would still have cable. I told her that I would not pay the fake 30 fee. 6 Aug I checked my bill and sure enough there is a 30 dollar fee.

I currently have DirecTV for TV and Mediacom for internet and phone service. And had Mediacom cable TV service in the past, but dropped the cable service due to poor services and could get more options from DirecTV. I have been a Mediacom customer for over 10 years. I recently saw an ad for Mediacom's new service called Xtream. It boasted multi-room DVR service, TiVo, and streaming services like Netflix. It sounded good and thought that Mediacom had finally come out with a service to compete with DirecTV, and other cable companies. So I called them and asked to add the service to the internet and phone service. I was then told it was only available to new customers.

I called one weekend and upgraded my account. They told me it would be $10 more, and if I wanted to go up again it would be another $5. I said I would try the one, and if I felt like I wanted to I would go up later. Asking them the question if I decide later to add it for that $5 if I could they said "yes". I get my next bill and it is $15 dollars more than they had said. So I called them back and asked what was going on. They told me that I had a promotion that ended that made the bill jump up. It just happened that jump in price came the same day I called in and upped my speed. So she told me that she could do something for me, so I say "sure". She told me that for $15 a month cheaper I could get the ultra without any contract or anything. So I did it. Later that night I notice my internet isn't getting the speed it's supposed to and the charge to my account hadn't gone away.

I have paid 65$/month for 5 years for internet service through MediaCom. I have kept their service because there are no other available providers. Never have I been so dissatisfied with a product. The internet works... sometimes. I try to use internet for gaming and working on my master's thesis. And it's horrible on both accounts. Time and time again finals weeks rolls around and studying is extremely difficult as I can do online research and when I want to enjoy the internet for gaming or streaming Netflix it fails yet again. Customer service can have a guy come "fix" the internet in 3 or 4 days, then a week later it's back to the same intermittent garbage.

Mediacom or "mediacant" as it's commonly referred to is the most garbage Internet provider/company in general. I think I've been legitimately helped 1 time out of the 100 times I've had to call them. The associates are either ill informed and don't know anything or are just plain rude and lie to you. They advertise high speed internet and it is anything but. It might be quick for a minute or two, but then quickly drops down to dial up speeds. The speeds are crap and the consistency of the signal and their service in general is a joke. God forbid you ever have an issue where you need someone to come to your house. This will happened about 1 time every week or two if you are lucky, because it takes them about 1 week minimum on average to fit you into their busy schedule.

My cable TV froze up every few minutes live and on recorded video, until I unplugged the external drive (real cable companies have real DVRs). The picture was not as good as the HD antenna and I live 20+ miles from the source. The modem/router I rent only works with a single computer, unless I pay more to turn their WiFi on. Tech support lied to me about not being able to use my router because of interference, which is a total joke. I guess they thought I'd believe there is only one channel on WiFi. They make Comcast look top shelf and I thought Comcast was the worst.

Alright here it is... My channels always change. Some just disappear, or I'll be on one channel and all the sudden it changes to another channel. So say I'm going to watch truTV it will change to Cartoon Network. So I have to go to Cartoon Network just to get said channel back... Need this fixed because it is quite unappreciated.

I was getting charged for modem rental when I had my own modem. I called them up and they looked at my account and credited my account, that part was fair/easy enough. After that point I decided to pay my bill while I had the representative on the line, and I provided my checking and routing information. This part seemed to go fine at the time.

I started my Mediacom cable/internet service on 7/24. It did not start well. I told the Mediacom salesperson I needed two HD boxes. The salesperson kept pushing their phone which required a modem at a monthly rental. I told them over and over I did not want the phone or modem. They sent one HD box with the tech and their modem. The tech kept trying to push the modem on me until I completely put my foot down. The tech that came to set up service smelled and looked like he just stepped out of a bar. He could not get the internet working and told me it should work out and I needed to figure it out. After a few hours I got it to work. The cable worked but flickering the whole night.

We had Mediacom since 2008 and had a contract with them. We were supposed to get charged 79.99 a month for HBO stars and encore high speed internet and phone and when we got first month bill it was doubled and we called them and they said that was the correct price and we told them that the person who signed us up told us that it would be 79.99 for 3 years and they said that the person no longer works for them so they cannot give us the price he promised and we were stuck. So 3 years later we were able to change the contract and it was supposed to be 79.99 again and ended up being 215 a month so we finally got fed up last year and switched our TV to dish and just have phone and Internet which we were paying 45 which took a hike to 85 and so we moved and we had to pay past due.

I have had Mediacom "High Speed" (quotation marks intentional) internet for over a year now and I am not impressed at all. At least once a week I would have an internet outage and when I did have an outage I called into customer and always it was a week before someone could come out and look at it. When the service tech did come out and look at it they all told me the same thing which is "it's working fine" so I can't do anything about it. Which in the service tech's defense it was working most of the time when they came out. Along with the outages I would get super slow webpage loading times where I would have to reload the page numerous times before it would actually work and no one could ever tell me why it was doing that even when they were here at my residence and could see it happening before their eye. They would say things like "Maybe it's your net card."

Now I remember why we cancelled our service with Mediacom some years ago. Their prices went up and up and it got harder and harder to get anyone to come out and fix any problems. They would say they'd come out at a certain time and then never show up or call to say they weren't coming. I had to miss days for work waiting for techs who never came. We cancelled and they came out right away and disconnected our service, but they left the outside wires up to the house and a box on the wall of the house.

I signed up for a "Month by Month" "No Contract" Cable Internet plan and when it came time for me to terminate services they told me I signed a two year contract with them but they can not produce a single contract I signed cause there is none in existence. Then they dare tell me I have to pay an early termination fee when they first told me I would not have to ever worry about a fee since it was only month by month. Mediacom are liars and cheats. They do anything they can do to ** you out of your money for as long as they can.

Waited 6 days for an appointment with a technician -- have had the same ongoing problem for almost a year. Technician NEVER showed up, and all they can say is that I'll have to reschedule. Customer Service will put you on hold --- and then never come back, which consequently ends up disconnecting the call. Threatened that if I went to another provider, I would have to pay early termination fees. I will NOT!

This service is a joke... my Internet and home phone goes out at least twice a day. I'm done.

I have been with Mediacom since I was able to purchase the service for myself as a sophomore in college. That was 7 years ago and I am just now dropping them as my provider, though I wish I would have done so much sooner. Customer service is a nightmare. They are typically rude and unable to help, acting like you are inconveniencing them by calling in (if your product didn't suck I wouldn't have to). Our internet would go out at least twice per month, typically for 4-5 days at a time. We never received all of the TV channels that we were paying for. Customer service was, again, of no help when it came to these issues. I have been in customer service for many years and I know people can be a pain, but I am always friendly and don't speak down to the representative, yet always received lackadaisical service.

I got rid of their TV service because I couldn't afford it. I still have their internet and phone which are fine. What I don't like is I can't get a lot of the free channels off the antenna provided by my landlord, though my neighbors don't have this problem. I contacted Mediacom who gave some vague explanation of those channels being 'trapped' when I got rid of my cable TV, but that there was nothing they could do to fix the problem and they couldn't or wouldn't tell me WHO to contact about it. It's highly frustrating. I would switch providers for my internet and phone, but the only other option would cost me even more per month!

If I need a repair, they give me an 4-hr window to arrive. Now that I'm moving out of state and cancelling my service after 8 yrs of payments on time, I was told I have a 12-hr. window from 8 am to 8 pm because "equipment pick ups are low priority." I waited 7 1/2 hrs only to get a voicemail on the wrong contact number I left them saying "it was too far for the technician to drive so the supervisor told him to reschedule." The HD box constantly freezes and the non hd box has snow. They are my only cable provider so they know they can treat everyone in Gilberts, IL as low priority. I would recommend anyone to go with Dish Network other than Mediacom. Now they've given me another 12-hr waiting period for tomorrow...

We set up service for cable tv/internet/telephone through Mediacom several weeks ago. The phone didn't have a dial tone for several weeks and we didn't realize it because we weren't dialing out. When I discovered the phone was not working, I called and the Mediacom rep said it wasn't "linked correctly" at set up. The rep got the phone working and a week later it didn't work again. I had to call to have the telephone "linked" again. At this time I was informed that the phone number we were given upon ordering the service was not the number assigned to this account.

The technician was at my home for three hours trying to install internet. He didn't seem to know what he was doing. He kept calling his boss or the help line. The cable running along my house is loose and drooping. I guess I will have to tack it down myself. He also broke the hose reel that was attached to my house when he ran the cable along the house. He didn't tell me, just laid the hose and the broken parts on my air conditioner unit, which I found after he left and I went to inspect his work. I had to pick up pieces of cut and unused cable from my yard.

Have had Mediacom since before it was mediacom. They just keep getting sold to other cable companies. Had internet when it was dial up then about 10 years went to wireless through mediacom. Never want over or near amount of data we had even during summers when my son would have friends over, 2 computers plus game systems, playing internet games sometimes all day and all night. Now 10 years later, son's friends have gone their own ways. So now my son is the only one but now he only plays about 8 hours a day and only 1 system at a time.

Since I have packaged my 3 main services with them, I've been more hesitant to switch providers; however, it is totally impossible to reach them via phone in less than 30 minutes - it's like they are out to "wait you out" and maybe that will be one less complaint. I've had them out several times for one section of my house where they tell me the "signal is weak", which is hard to understand because after they make a call it is fine for a while! The internet is even a worse story - no dial up could be slower!

I'm exhausted from near daily long holds and misery changing bills and so many other problems. I'm not gonna bother trying to remember each problem bc it was way too many. Just do yourself a favor and DO NOT get Mediacom. You will most certainly regret it.

We have had Mediacom for our Internet provider for the past 2 1/2 years. We selected Mediacom by default as they are the only provider that offers more than 3 mbps service in our area. Since we have had them our connection has issues around 50% of the time. With random disconnects and slow speeds on a regular basis. When we call for assistance we get a sales pitch on adding more services. It's so bad now, we have purchased a Sprint service for a tablet and use that as a backup via a hotspot. I would not recommend Mediacom to anyone!!!

Poor service, if it gets cloudy or a rain drop the picture freezes. The on demand only works 50% of the time. We rented a movie from on demand and it stopped working and movie expired before it began to work again. I've called numerous times before. Can never really get anyone that's not in Pakistan. When I do get someone in the U.S. they can never really help me, they say someone will contact you but no one ever does.

Mediacom offers terrible customer service. I have waited for 30 minutes to talk to an agent and after that the lady I spoke with was so rude, who didn't even try to understand what I am saying. Not just one time, every agent I spoke with has no sense of customer service. I was so pissed and cancelled my service.

Mediacom switched their service, so we needed a digital adapter for each TV. Their tech came out to replace ancient modem and told us our newer TVs didn't need them. Then service went out. Called and was told I could pick adapters up that day at their Savage office. Checked Internet for exact address and hours. Drove there to find it closed. Called customer service- closed for months. Ordered adapters to be mailed -- fastest was 4 business days. Over a week goes by-- no adapters. Called to see what's up- adapters on back order. No idea how long a delay. Asked why I wasn't notified of delay. Asked for discount on my monthly bill- would only give for up to today. I would have to call in again when adapters arrived to get full amount- no automation.

I called to set up a new Mediacom account and the service representative was very helpful, however the soonest installation appointment was in two and a half weeks. Today, I took off work in the morning to meet the technician. The technician was late and when he did show up, he said that Mediacom doesn't serve my address and then left. So we just waited two and a half weeks for information that they should have been able to tell me when I gave them my address to schedule the installation.

I haven't had much problem with the actual product from Mediacom (possibly because the local rep tech lived right across the street from me for 2+ yrs! ), but their customer service is HORRIBLE. I've had numerous fights with them over everything from billing (keep an eye on the detailed charges on your bill...they like to sneak stuff on it!) to installation and performance. Most of the Mediacom people I've dealt with in-person are decent, honest, hard-working individuals who take pride in their jobs and pride in providing for their customers. The people manning the phones at their customer service center, on the other hand, are an absolute joke. Unprofessional, rude, ignorant, pushy...and on and on!

Mediacom misleads and directly lies to consumers. Mediacom Advertises fast intranet and then gives you slow intranet service (slow like dial up). Mediacom will give consumers several different answers to the same question. It took me over a dozen calls to get cable as the price kept changing daily with packages. Mediacom retaliates against consumers who send ANY complaints into FCC. Mediacom appears to be a monopoly on cable in the Des Moines and Surrounding Areas. Mediacom sales reps offer you more but will give you less.

Mediacom is horrible!!! Their service is horrible. We just had internet put in. Mediacom wasn't our first choice, but it's the only one available. Barely works!!! The customer service is horrible. When you make an appointment they call all hours of the day to make sure you still want it. But won't come at any time. They say they will be there at 8 AM but still haven't showed up. Completely unacceptable. I missed work for this and had to cancel appointments. Very upset. If we had another service option, they will be dropped!

In my building there is only one internet option, Mediacom, and if I'm not satisfied, I just have to suck it up, and I am certainly unsatisfied. We are supposed to be getting 15 mbps which is more than enough for browsing, streaming, and gaming. We are definitely not getting the speed we pay for. We will disconnect everything from the wifi and still get 'cannot connect' errors on our laptop. It is so slow that when browsing on my phone I have to shut off wifi and switch to 4g because it is ridiculously faster. Customer service is a joke. We have talked to them a dozen times and they have no solutions just, "Well everything looks good on my end," or "I sent a signal to the box," whatever that means...

I ordered the best service bundle Mediacom had available at my new location. They are the only service available in my area. Everything was installed by a nice guy who knew absolutely nothing about internet service - but the TV worked and the internet worked enough to get the service activated. Since that day there has never been a single day that I could get uninterrupted TV service and it is simply impossible to do anything online. You might get to a website or two but other than information pages less than 3% of everything I try gets anything other than the timeout screen!

Truly some of the worst customer service ever. A week ago scheduled an appointment for today between 0800-1200. At 1117 I missed a call. No message left. At 1122, while on another call, a call from NYC rang in. They left a message. It was Mediacom calling to verify someone was home. I was supposed to call back or the appointment would be rescheduled. I called back and was on hold for 15 minutes. I was told my appointment would need to be rescheduled. Keep in mind I had been waiting around all morning and it was still before 1200! After speaking with three different people in two states my appointment is now another week away. Looking forward to getting a new internet and TV provider. Awful service.

We needed to cancel our mediacom service and were well aware of early termination fee, but when we called to set up a payment plan with them we were told 45 days then collection. And they charged an extra week, not sure what is up with that. Trying to establish and maintain good credit is hard to do when the only show in town is all or we will ruin you. I sincerely hope where we move to next will have another option for internet, as we need that much more than cable we don't watch. VERY DISAPPOINTED!!!!

I closed my account with this company and returned all my equipment. Now that I am no longer their customer, I started receiving bills for a digital converter box that was never on my account. Phone call after phone call, research tickets keep getting closed with no resolution and promise after promise broken to resolve this and contact me. I don't have the time or patience to continue. Next step is small claims for negligence.

I have had cable service with Mediacom for a little over a year. At one point my cable went out. It took two weeks to get a service tech to fix it because they only have one service technician that works my area. Multiple times I have been without cable phone and Internet. Today June 8th 2015 I am without cable again. The 6th and 7th my box lost signal, I had to have it rebooted. Today there is an outage in the area. It is after midnight and the cable has been out since noon. You cannot get any other cable service in this area. 3 miles down the road you can have Comcast.

I've had Mediacom for over a year and our Internet and on demand services have worked for maybe a month out of the entire time. We have had 4 different modems because our Internet shuts off randomly between every 5 minutes to every hour. We even bought a top of the line $150 modem/router to see if it was just their horrible cheap equipment and it only worked well for a day before it went to the same crap. We've had a technician come out 6 times and either put in a new modem or say they fixed the wiring issues and literally an hour after they leave it doesn't work again. Also when I call to let them know, I'm on hold anywhere from 14 minutes to an hour and a half before I even get to talk to a real person. And every time they say "we're so sorry we'll set up an appointment for a technician." And the appointments are always at least 2 weeks out.

Mediacom required 1 week disconnect notice and disconnected after 2 days. The only good thing: they offered a 90 day money back guarantee which I am so grateful to have. Mediacom started by giving us a modem for our internet with known issues. It was constantly cutting out and the speed was drastically slower than advertised. When I called to complain they sent a technician out who replaced the modem. The speed was great, but the connection was pitiful. Internet worked for about an hour before cutting out, and the only way to get it back was to reset the modem, which we did about 15 times a day before calling them to complain again.

2 weeks ago, I contacted Mediacom to see what offers that they had available, the reason being is that AT&T Uverse incentives were gone and my Uverse bill was extremely high. Well, I agreed to contract with Mediacom for all my services, (i.e. phone, internet, t.v.) for less than what I was paying for AT&T. I rec'd the equipment a couple of days before the install on Friday. The technician showed up around 9:00 am, took a look at the ports on the line and informed me that he could not do the install since there were no ports for the cable. He further mentioned to me that when he pull the work order before leaving, he had noticed that there wasn't a tag at that address and that he would have to call his supervisor.

Mediacom, when are you going to deliver the speed that we paid for every month? We are not getting the 50 mbps. It comes and go. But this last 2 weeks, it so slow. We unplug to see if it helps but nope... We are considering going to the other company... We've had this issue before. We called and they sent somebody over to fix the problem... but it did not seemed to fix it. So tired of this. We are considering switching with the other company.

Mediacom charges $5.00 per month fee to rent their modems. When I discovered this, I promptly called them to return the modem and I would purchase my own. They informed me that I needed to physically return the modem at one of their locations before they would stop the additional charge. I had to wait in line for two hours behind dozens of other angry customers because they only had one person working at the location.

My wife and I moved from Connecticut to North Carolina and completely changed everything about our tv/internet/phone service. We went with Mediacom because of the "deal" we would get for bundling. Expecting a rash of bill collector calls because of the previous phone number owner when we got the phone, (like we did in Ct. when we got the bundle and lost the land line phone number we had for 25 years) we answered the phone every time it rang to clear out the problem and clean up the phone. The problem is, is that Mediacom must sell their numbers to telemarketers, because we've gotten no less than 20 calls in the first week asking for us specifically, and trying to sell us everything from security systems to diabetic testing supplies.

After thirteen calls to attempt to order service I had to do a conference call which lead to additional calls including hang up, disrespect, insult to my intelligence out right lies from employees of Mediacom. Quoted Fees for service not comparable to competing sales team selling same package. I received a phone call from Mediacom that my installations, {2} I DID NOT ORDER was to be the next day. I was told from Mediacom TWO of the Mediacom sales reps ordered this. I wonder how much they get paid to lie. Finally, I got through with the conference call but got lied to again. Fee was supposed to be for showtime, family pack plus the free channels and intranet for $54, install fee waived. I buy my own box for intranet.

Mediacom keeps charging me for equipment they haven't installed yet! I asked for a second DVR which appeared on my bill instantly and yet several months later, I still don't have it. They keep telling me they're on backorder. I just spent 12 hours waiting for an install (what other company makes you wait for a 12 hour period for workers to arrive???). At 13 hours I called and said no one showed up. They asked me to wait another hour. So I may have someone show up at 10 pm to install a DVR. Absolutely ridiculous!!! And to keep charging me for equipment I don't have is ripping me off. I will be changing companies ASAP!!

I had an appointment window Saturday morning from 8am to 11am. 11 am rolls around - no tech out to set up cable and internet. I call Mediacom. After a 30 min wait on hold, we found out the tech has called in sick unknown to the service representative. No courtesy call informing us our tech had called in sick or to reschedule. I get things happen (i.e. calling in sick, running late, etc.) But calling to let one know the situation makes all the difference. Now we get to set up a new appointment window... whenever they decide to call back and set one up with me. I guess more waiting it is...

Wiring ran that is visible and looks like spider web under house and even inside. Horrible customer service. All they say is "they understand." "One More moment" gets old. Our most expensive monthly bill. 200 and still don't get half the channels. The movies they sell are 20 years old. Internet freezes. THE BOXES NEVER SHUT OFF.

After 1 year, the price went up 10$, I called and they said that it says in my contract that my bill will go up 10$ every year. I was never told that and tried explaining to representative but all she said was "that’s what the contract says." I asked if calls are recorded and she said yes. I asked for the recorded call because I clearly remember that no one said anything about price jumping up 10$ every year but she wouldn’t help me with that and all she would do is read the contract and say "that’s what’s in the contract". So in less than a year, my internet alone will be 64.17$ per month. Going to find different provider after contract ends.

I have Mediacom internet and we always have probs with it going out. This time it has gone out during Sunday's storm... it is Tuesday now and still no service. Support line is foreign people troubleshooting from a book.

Mediacom is the worst provider of TV, Internet, phone, and all other services they provide. Their customer service is terrible. They are rude and not knowledgeable of what they sell. You all suck!!!

We bought our home 3 yrs ago and decided to use Mediacom for our home phone/tv & internet. At first it was really good and then started to slow down. There have been times where they just shut off service, and then wait hours and even days for it to come back on. Then I started noticing the Mediacom work truck at the neighbors who rent two houses down from us, and during this last fall and winter, our service is now dragging. What took me just an hour to play my one online game is now taking me days to play because the service is so slow, and it keeps freezing, so am having to restart a lot. Wondering if they, like with Comcast are also trying to use the RCA router they gave us, as also a hotspot for free wi-fi... Just wondering why the mediacom trucks at the neighbors several times in the last few months...

Is Mediacom stealing our internet? That is a harsh question and accusation, but I have eliminated everything else. The past two months mediacom has said that we are allegedly going over our data caps, that are 250 gigs. Now, we are one of those families that "cut the cord" years ago after trying to reason with mediacom about increasing cable prices. We gave up and gave up cable. So yes, we use internet primarily for our personal entertainment needs using Netflix, hulu, and sling. Having said all of this, we don't come anywhere near the limit.

Without a doubt the worse internet service I have ever experienced in my life. Only reason we stay with the company is because they're the only provider allowed to cover the entire county we live in. Seems like a monopoly to me. I would rather sell my house and move than deal with this ridiculous drama. Internet in this house is not for social media, it is without a doubt much needed for the 2000 word essays I have to do each week for school. Thanks to Mediacom and their millions of technical problems. I have to drive 30 mins to a coffee shop a couple days a week to do my papers. Oh yeah, and that's only if my husband isn't deployed! Thanks a lot Mediacom! P.S. Does it seem like I have time for horrible internet experience. Am I really asking that much for good quality service that we must pay for?

Not any other cable or internet provider acts like a mobile phone network besides Mediacom. Why should I be in fear of using my internet more than twice a day with this company? I fear if I use it too much I'll get a massive bill due to the over excessive tack ons over going over my Data Cap. It's 2015 and the internet is an active place.

Frustrating to be treated with so little value to a company. I've been a Mediacom internet subscriber since they began offering the service. 6 weeks ago I upgraded to fastest service to support my in-home business. Also upgraded to Tivo. Paid $50 to have it "professionally installed". I've had 3 complete outages, virtually closing down my office. Each time I'm told to wait for service from 3 to 5 days!!! This last time a tech showed up late for a 2 hour service window, checked some wires and left after 15 minutes. An hour later BOTH my TV and internet were down. When I called to get immediate help, the first rep transferred me mid-sentence. All they would do was give me another 4 hour service window for today.

This month, I received notice from Mediacom that we were nearing our 250GB limit which we have never done before. After a little exploration, it appears that we have increasingly used more data over the past 3 months. Our habits have not changed. We don't stream movies. We have one teen who does computer gaming OR x-box live - generally on the weekends. (We used to have 2 teenagers in the house.) How is it that if we have not changed what we do (and have less people at home), we are all of a sudden nearing our limit? I've tried unplugging everything, changed my wi-fi password, and paid someone to "clean up" my computers. I've connected my devices back one by one to see if there is any spike to determine which one is causing the problem. No such luck and we still are using quite a bit of data.

I resisted getting Mediacom Cable for 3 years because I knew how they do business but with my bill for separate satellite service getting too high, I gave in. Big mistake. It’s been a little more than two weeks and the TIVO box they gave us is bad. We have a technician that lives 300 feet away and they wanted us to wait over a week to get us a new one and still pay out bill even though we aren't getting what we paid for. I believe that's called fraud. They have the local internet monopoly on high speed internet. That's the only reason they stay in business.

I had a salesman come to my home and offer TV, Phone and Internet for $99.95 a month with the caveat that they will pay the disconnect fee for my previous provider. The salesman comes back the next day to say he was sorry the offer to pay my disconnect ended but would give me a rate of $79.95 in its place a month. I received a bill for 111.00 a month plus taxes etc. I have called several times with no help. Finally reach a Supervisor who fixed it for a month. I finally filed a consumer complaint and got it fixed. That lasted 2 months. I called to ask what the cost would be for me to move my service. I am told $29.00 fee for the transfer. My previous bills were $76. I get a bill for $192.00??? Why?? They say they bill ahead. WHAT??? I had service - it was a transfer. NO help. I have spent some many hours on the phone with this company and the service for the programming is not that good. I wish I could go back to DirecTV.

We have had Mediacom internet for several years now, and at first, it was fine. Very recently, our internet has been horrible. On their commercials, they say you get 50 mbs, and up to 100 mbs. At the current moment, I am getting less than 0.05 mbs. It usually hovers around 10-15, never even close to the 50 they say. Very randomly, my internet will cut out, and turn right back on. This has happened over 10 times in an hour. I have used other members of my family, who don't have a big company providing their internet, but instead have a small town internet service. Their internet is very easily twice as fast as ours, and much more reliable. Even if only one person is on the internet, it is still usually less than 15 mbs. If I attempt to upload any Youtube video, it will automatically knock out my internet, and it will not turn back on until I abort the upload. Overall, Mediacom internet sucks. Never get it. EVER.

I had the same problem as Joe of Des Moines. We have had Mediacom for about 4 years straight. When they started the putting on a cap, we never seemed to go over for the first 6 months. But lately in the past 6 months, we are constantly going over the data cap of 250 gigabytes. Instead of paying overage charges, we finally decided to upgrade to the 350. Lo and behold after we switch, does a 350 gigabyte - we're going over that as well. We called Mediacom several times with no answers. They keep telling us that there's nothing we can do about it, we keep changing our password on our wireless router, and we even started trying to keep track of how much data we are actually using.

As with most cable companies, they have certain areas where NOTHING else is available. So, you are then held prisoner to deplorable service, customer service reps that will laugh when you call with a complaint, and service that stops working with no warning or viable explanation. Once you are unfortunate enough to be STUCK with this service, expect internet to drop out at LEAST three times per week, and when you call in, they'll give you the excuse it was either "maintenance" that they DID NOT WARN YOU was coming, or a "problem" with no estimated time of restoration. This is a company that has ZERO respect for their customers, are rude, and essentially do not care about you one bit. AWFUL. Do not move to an area where you are held prisoner by this company. DO NOT.

I signed up for Mediacom internet and was forced to add something, anything, to my agreement in order to get internet service for ca. $33 per month, so I signed up for local cable television, which I never, ever watch. After a year, Mediacom almost doubled my monthly fee to ca. $61. When I complained, I was told that my agreement provided for an increase of $25 plus attendant taxes, but that I might be able to take advantage any promotional pricing available to me. Mediacom transferred me to its special promotions department and, lo and behold!, I was eligible for special pricing of ca. $43 per month the first year and ca. $57 per month for the second year if I agreed to be bound by Mediacom's no-quit without a full penalty contract.

We have had internet/cable through Mediacom for 3 months now. The cable seems to go out like Satellite TV and the Demand Shows are always fuzzy as well. Internet is a joke. We have had internet previously through another company and have always had 250 GB monthly. We have never been even close to this usage and nothing has changed in our internet usage since switching from our old internet provider to Mediacom. We have 350 GB though Mediacom, and we have to unplug our modem in order not to go over our monthly usage rate of 350 GB. We have seen our internet daily usage jump by the minute.

We recently added a new room to our cable service and when I hooked up the box, it was a faulty box. We finally got someone out to work on the one room that wasn't working and by the time he left, every room that had cable was no longer working.

I have been with mediacom for 17 years and now all of a sudden they charge you for data usage and only allow you 250 megabytes whatever that is. I was charged and extra $50 this month for data usage, I am 72 years old and the only one that uses my computer. This is gouging a customer and I am not going to stand for it. I am writing to the attorney general to see if anything can be done about this. It's not a cellphone, anything to get more money out of people, I have never paid for data usage. I refuse to pay the overage when I am hardly on the computer.

Supposed to be getting 50meg download... It varies between 3.5meg and 30meg throughout most days. My cable just went out as I am writing this... LOL. I talked to a rep on the phone and she ran a line test. She told me that I wasn't getting enough signal. Next available service call was two weeks later. So... Two weeks later a smart-** "field tech" came out and stood right here in front of my TV while it was screwed up and told me there was nothing he could do about it... WOW. I told him what the phone rep told me, and he said, (Exact quote) "I don't know what the hell she's talking about." WOW. I'm going back to Dish as soon as my contract runs out. Mediacom sucks. My cable just went out again... LOL.

I am not able to send email messages, but am able to receive them. The company is aware of the problem but uncertain as to when they will have the problem fixed. It has been an issue for over a week. The customer service dept can only say "call back later" - since they do not have an eta on the repairs just that they are aware of the issue and continue to work on the problem. No do they offer a courtesy call back once the problem has been solved.

I thought Comcast would never be beat on the worst customer service award but Mediacom blows Comcast out of the water! I looked into Mediacom before ever ordering their service and I read about how they tell customers one price but then charge them another price but I figured it wouldn't happen to me. So I called a few times while deciding whether or not to order my services through them and was told by multiple reps that the installation charge for the service that I chose would only be $50 at the very most but I could save a little money if I qualified. So they ran a credit check and said the installation charge would be the full $50. I figured $45.00 for 100 mbps of service and $50 installation charge was fair so I decided to go ahead with it and set up a meeting for the installation.

Mediacom's "service" cut out consistently, which is a really funny word to use in this review. They spy on your activity & use illegal wiretapping. They will overbill you as well. VERY RUDE employees on phone & in person, on the internet they fake nice. RUN! Use anyone else, ever charter if you have to.

I have been a Mediacom customer at this address since 2008 and for the past few months I have been supposedly going over my gigabyte allowance that Mediacom is now imposing on their customers. It started in mid summer with just going over by 10 gigs or so at a limit of 250 gigs and a speed of 15 mbps. Then the next month (Oct. 2014) I went over again reaching 306 gigs. So in Nov. I thought I would bump up the service to the 350 gig and 50 speed and that would take care of the issue and help solve my buffering problem I have always had when streaming movies. Well I increased my service and lo and behold it also increased my usage!!! My Nov. usage was 465 gigs!!!!!!

I ordered Mediacom, internet & Tv, in November, so 3 month ago. I taught I was given proper information about my monthly charges. I was told I would pay about 60$ to 65$ a month for a whole year of my contract. Oh boy, how was I misinformed. Incredible. I was told, I would have to pay a 1$ more for my modem rental, after 3 months. I was fine with it.

I have had the opportunity to live in different states and use different cable providers and Mediacom is by far the worst provider I have ever been forced to use. I can not use satellite due to a tree directly across the street that we have been informed would break contact.. not like that would be much of a change from the constant pixelated problems we get from Mediacom cable. They have the highest prices with the least variety available. Fraction of the selection in their on demand. Throw in rude customer service and you basically would be better off staring at the wall.. In fact...

I have been plagued by problems with the lack of service from Mediacom. They always tell me that there isn't an outage when there is. Customer support lacks on caring and English skills. I'm on college and rely on my internet for school... Kicked me off in the middle of a test!!!!

I called to upgrade my services with mediacom. I had my home phone and internet through them and was going to add cable. We schedule an appointment and the day of the appointment I get a call saying he don't have the equipment. So we reschedule. The next appointment the same thing happens. So rescheduled again. Each time I spoke with customer service and got nothing except attitude from them. Third time was not a charm either. The tech showed up but it was extremely cold that day and he was going to have to do some work outside so he came up with an excuse not to do it. He told me to call him the next day when I got what I needed and he would do it. Well next day came and no tech.

We were a Mediacom customer for 13+ years. We originally had the TV/internet/phone bundle, until we got a bill from Mediacom for hundreds of dollars for phone calls to Africa. They claimed we made dozens of these calls in less than a month. Of course, we had done no such thing but calls to the local office and the corporate office got us nowhere. Mediacom finally bullied us into paying the bill or they threatened to ruin our perfect credit. We dropped their phone service after that.

Tried to get new service today, the technician told me everything he could not do...which I promise, I wasn't asking for much. I have a phone jack in two of my 3 bedroom apartment that he would not use because they so call line up with AT&T. I got a deal that comes with 4 boxes, he said he can only do 2. I ask to speak to his supervisor, he told me what he want do and said I can fuss all I want but it would not change anything. So at the end of the day, I still have no services and had to reschedule with another technician and that will take a few days. I am a very dissatisfied customer. My feeling is that I partake in keeping Mediacom a running business and this is how I'm treated.

So just left DISH Network because I didn't have my Fox news and was tired of losing service when weather got bad. And my first 12 hours of Mediacom there's an outage - no internet or HD channels. Looks like DISH will be back tomorrow if this isn't fixed. Can't believe this happens within the first 12 hours.

I was a CSR at the Local Mediacom here in little town Iowa. Horrible business. They literally fired me for a family emergency when there's laws protecting me. Don't do business. The front counter person is rude and is always the same one when I go in there. It's a call center filled with rude ** people who are more worried about having sex with co workers and their "shift bid". They will try to sell you ** you don't need so they can get commission they DON'T deserve. Plus the fact the service might be on or off depending on the day. Most are ** and won't credit you. I've been on the inside, it's full of lies and corruption - especially the trainers who train you to lie!!! They might as well say: "Thanks for calling MediaCON, the biggest CON in history."

We have had Mediacom cable and internet for 2 years. Originally the service was good except for a few issues about wiring which they fixed. The problem we are having now is with their email service. My wife uses email to stay in touch with people she trains dogs with. They use it to help schedule places and times to train. She has not received an email since 12/14/2014. I have sent several emails from my computer that uses their server and they do not come thru on her computer. I have talked with their IT people and they said her email is set up correctly and everything should work.

We are a long-time Mediacom customer. For the past two whole weeks, our Outlook Express as well as Webmail has been down. We have made calls only to be told "we're working on it; parts are on order; moving you to a new/better server" (over and over again). This is not acceptable and we reject the idea that decisions such as described in the above "canned" response are responsible for this full outage for, which we are being charged. Mediacom is not living up to its advertising on TV about quality, speed, and performance. Whereas they are willing to give us a credit on our account, the real issue is what kind of company is Mediacom that would not be better prepared for internal changes, holding their customer hostage for days and weeks, versus minutes or a few hours at most which a good company is prepared to provide.

I have a great story for anyone taking service with Mediacom. I live in an area of Springfield Missouri (Galloway area) wherein I needed a fast cable service for internet access, at the time I had a home office, this was about 2010. AT&T doesn't have availability in my area and all I was left with was Mediacom. So I call them and am assured that they can have me up and running in ten days. Three months later I'm still waiting on service. Two technicians had come out and couldn't figure out how to run the line. A third one came out and he was drunk and passed out in my back yard with his ** showing in his jeans. The fourth guy actually got me up and running (he was the youngest of the batch).

I have been a Mediacom customer for nearly two years. All the promotional incentives available in the first year have sadly gone away. I have had so many problems with the poor service - TV, internet and telephone that I may just quit them entirely. Their retention office is supposed to phone within 24 hours to see what they can do for me.

I have trouble with Mediacom cable and internet bill it gets changed like every 3 months. In September or October of 2014 I had spoken with several people on the phone. I finally thought it was taken care of for another year with 999 GB and cable with encore and stars and as long as I don't go over the 999 GB or rent on demand that my bill would be 103.11 till Sept.or Oct.2015 .Once again they're trying to raise it another 20 dollars. I've been with you for 3 years and don't want to have to change companies but I'm on fixed income. They can't keep trying to raise it every few months. It's no contract but they set the terms for the year and are going back on there word. Please talk to the Columbia Missouri office and take care of this, so I don't have to change companies please.

So just got done with a long ** argument with these ** idiots. I got a promotional price for 12 months. The rates after those 12 months were fine and reasonable. Now mysteriously after 2 year mark, they raised my rates almost DOUBLE what it was. Then tell me they reserve the ** right to change the damn rates to whatever they please. I have internet of 15 mbps. I rarely get about 5 mbps download speed and .78 mbps upload speed. This is ** ridiculous that these ** can do this and legally get away with it. If anyone has the money to lawyer up, file a class action and force them to change their policy, so they can't change rates on a whim. That's the primary reason why anyone is here filing a report. A class action can get a lot of winnings.

I am a college student and my gf and I had a month where we had one source of income during finals week. We fell behind and paid the back balance. When the next month came I called customer service to try to make a partial payment and try to get a payment arrangement and they refused to work with us on that. We should only be one month behind and they turned off the internet. Today a technician came to our door to collect $268 by the next 3 days (great extension since I explained that I just started a new job and could pay the balance in full by the first week of January). I didn't shoot the messenger but this company is complete garbage. He then proceeded to tell me that even though my internet is off, I am still being billed for a service that I can not enjoy.

Yikes...reading everyone else's post is like looking at my own situation. Yes, I have Mediacom and my phone, internet, and TV go out during the day, early evening, late night, morning, and every other time randomly. However, today when I actually did not have an outage, I saw an ad for $25 rebate for Showtime. Had to call my cable representative to get it, and boy was that a mistake! Not only was the representative rude and lied to me (she told me Showtime had no rebate). I explained the commercial I just saw and she said that the rebate expired "last week sometime". P.S. There needs to be a rating of less than one star. I would give them all they are worth - NOTHING!

I am a subcontractor for Mediacom. The general contractor is out of Missouri by the name PremierCC. I can't find any emails or contact numbers for the higher up so I figured I'd leave a message here. I have filed a Mechanics lien against them for 125 jobs that were completed but not paid for. The general contractor asked for the paperwork which I turned in so they could cross the work off. They lost the paperwork. So unfortunately Mediacom is going to have some ANGRY customers calling them with liens on their properties due to the general contractor not paying me, 125 of them to be exact. So if anyone reading this is of importance to Mediacom or knows how to reach someone who is, alert them of their embarrassing moments to come. I will settled for amount owed OR PremierCC being removed from the Iowa city area. Lien is currently pending.

On 08/15/14, Mediacom replaced equipment in Springfield, MO. On that day, service was down completely and Mediacom had to temporarily move affected people to old equipment and completed the work later. Since that fateful day, Mediacom's service is ridiculous, slow and not working correctly. I have had 3 modems since 08/15/14 only to find out the problem Mediacom denied as being theirs was determined to be as they had a problem with the equipment. A problem so severe they have no idea how to fix it and have reached out to the manufacturer for assistance who as I was advised from my IT department has an error in the manufacturing and they are collaborating together to resolve this. As of this writing, I do not know if this has been corrected but as of last week it was not. Personally had Mediacom taken the proactive approach and not blame their customers for several months, perhaps this would have been resolved more timely.

On 9-5-14 I had my services transferred to a new home. My granddaughters were here for the install - 18 and 16 years old. I had to go to the VA Hospital. The contractor came in for the install - hooked up the internet, laid the cable inside the house for boxes. While I was driving home I called to check on the install and spoke with the contractor. He said the box was broken and I had to take it to the local office to get another one. He didn't have one on the truck. I told him the box was not broken. I had just used it a couple of days earlier then he left without hooking up the TV's to cable. My oldest son came to hook up the TV's for me and he looked at the box, and said that what had happened was there was a weak weld on the AC adapter and when it was shook it finished breaking loose. That's when I discovered that my services were disconnected.

We have had Mediacom Cable since March 2014 and had nothing but problems. On certain channels the sound cuts out and we have to turn the channel and come back to the one we want to watch to get the sound to come back, does this all the time. Then all of a sudden while we are watching a show it will go into Spanish mode then again we have to turn the channel and go back to the channel for it to be back into English. Does this a lot too, it doesn't happen on all channels just a few, but those few channels are the ones we watch the most so this gets VERY annoying! We are so upset by how many issues we have had since switching to Mediacom that as soon as our contract is up we are dumping them and going back to Dish Network where the only issue we had ever had in the 2 years we used them was losing reception for a brief moment when there was a storm passing by. Mediacom just sucks for Cable! I wish there was a rating less than 1 star!

I decided to switch cable providers to save money. The quality of signal was horrible. The install was messed up. They forgot to install a box so I could get some of the services I was paying. So another guy came out to install that box. Again quality sucked. Decided to cancel after a month. I had to return the equipment. Turns out the second box wasn't even on my account. I guess I could have kept it but that wouldn't have been honest. Not that this company is ever honest in its dealings with customers. Don't hear anymore from them. I get a collection letter 4 months later wanting over $200 about my delinquent Mediacom account. I called Mediacom directly. They tell me I had an outstanding installation fee and a second month. But they realize that the $195 also included a second installation fee and some other charges. So they waive that charge and its only $110. I decided to pay just to get rid of it. But I was never told I would have to pay for installation. And why I should have had to pay an entire second month is beyond me. But I wanted it done with. Glad I decided to walk away from this cable company.

We have had Mediacom since 1997, we have NEVER had good service. When I call, they tell ME what is wrong. At first 17 years ago I believed them, sometimes it was 2-3x a month I had to call. 1st it was the cable, then the phone, then the internet. I called Corporate - can't do that anymore. I even had 4 Corporate men and techs out here and tell me they have no idea what the problem is. Then a rep on the phone says "I see you have a bad signal." Ha ha what a joke I have had a bad signal for 17 yrs, it is the only service out here or else I would cancel now. I have Tevo every night, at the same time it kicks me off what I am watching. I can't get certain links on the Internet. It is the worse I have ever had. I have no idea where to go or what to do. They keep coming out telling me they have no idea. Please help, tell me what I can do.

I have been a customer since April 2014. I signed up for the ultra service, 100 mg. Not only do I NOT get the speed I signed up for, but the wireless signal goes down EVERYDAY, sometimes numerous times a day. Half the time I can't put in a trouble ticket because there is an outage in the area. I have to wait until the outage is cleared before I can call back. Their facilities must be in exceedingly bad shape if there is an outage virtually every day.

Don't understand Franchise fee $4.21 - Why? This month added a Regional Sports Network surcharge of $2.64 and a local broadcast Network surcharge of $2.12. This adds $8.97 to my bill. They add Taxes three times - why three times? Called them about the Sports surcharge and the broadcast surcharge and find out it has nothing to do with sports! They told me it was to negotiate for different channels. All this should be included in my basic and expanded plan. I feel like I'm paying for their cheap internet plan for everyone else. I feel stuck and would like to get out, but Mediacom is the only available cable.

My parents recently moved to Delaware, on November 24th it will be 1 month exactly. They signed up for what we all figured was another cable company like we have here in PA (Comcast or Verizon). This past Monday they had a storm and the cable went out. Ok, this can happen, it was windy. They called many times in the past two days and seem to get different responses depending on who they talk to at Mediacom. First they were told there were outages, the following day there weren't any outages. Today is November 18 and apparently they will not be able to get anyone to the house to look at the cable until December 2? Two weeks to get someone out to the home of two retirees so they have some connection to the outside world at this time of the year. I think it's unacceptable business and I will be looking into other providers and getting them out of their contract.

New Neighbors warned me of Mediacom practices and poor customer service. I left my car running at the front door and took half day off to receive the crew from 8:00-10:00am. I got in shock when I opened the door and they left me a note stating that we missed them. My wife is a stay-home mom, we have 3 kids, and I stayed today at home after 8 days of waiting for their "available" installation date. TODAY!

A while ago I called to cancel my service due to my husband being in the military and we were transferring. The day of nobody came to shut off, so my husband went in to the local office to return equipment and make sure we are cancelled. Received an email today saying I owe money so I called to see what was up with that. The man I spoke to was so rude!!!! I am so glad I never again have to deal with Mediacom. Not only does the service suck... but so does customer service. I'm freaking pregnant. Like my emotional stress isn't bad enough!!! Such a jerk!

I was a Mediacom Cable customer with internet, cable TV and phone for over 1 years until I cancelled 2 months ago. During this time whenever trying to get Mediacom to fix problems they were difficult to contact and usually resulted in comments that it must be your equipment. After many tries they will say that they will be sending someone to fix problems but no one will ever show up. Tech who finally showed up said not sure why you are with Mediacom, they have the worst services and very old hardware and everyone is having problems with them.

Our Son had been living in our house for the past 3 to 4 years while we were living in another city. He was using Mediacom. Recently we decided to move back to Columbus and he had the service disconnected. When we moved back into the house I contacted Mediacom and went over the pricing with him and in the process I informed them that there was a little black box over here already plugged into the cable and I'm not sure but it could be a modem. They informed me that I would need a modem etc and the total charges included with the modem rental fee. So the tech came out with a modem in a box and I told him that he doesn't have to switch out the modem if the one plugged in works because it really didn't make any difference to us as long as it works. The technician did his checks and said he had to switch turn off the wifi because I was not paying for wifi. I was fine with that since I had all my Routers etc. After the technician left I noted that that every few hour the download speed would go down to about 12 mb. This eventually prompted me to call tech support. After their usual song and dance the tech asked for the MAC # and reset the modem and stated that we should call back if the problem reoccurs.

This customer service manager is very rude and disrespectful. He doesn't care about his job and from his tone and actions he doesn't care about you either. I hate when I speak with mean bullies like this guy that's mad at the world and take it out on you. Mediacom will lose a lot of customers because of people like him.

I was a Mediacom Cable customer with internet, cable TV and phone for over 3 years until I cancelled today. During this time whenever trying to get Mediacom to fix problems they were difficult to contact and usually resulted in comments that it must be your equipment. When they did provide a tech they were seldom on time and many times missed the original appointment altogether. I can't even recall all the excuses I got, everything from bad connectors inside to bad connectors down the street to your amplifier can't handle the HD signal properly.

We have been with Mediacom for about 10 years, not because we want to but because we have to. So within those 10 years we've found that they are a far cry from the best of the worst. All around Mediacom does 'try' to work with their customers but their conduct of their systems and maintenance could be far better than they are. The first aspect of the service I would criticize is that the reliability of both their phone service and their internet. We had the phone service prior to switching to cell phones, and of course it was a nightmare. Every time the internet went down so did the phones. So there was no way to call them about an outage (hence why we went out and bought cell phones) or for emergency services. So the phone service is a total waste of money (unless you need it for a dedicated fax line). I can tell when our internet is going to go down. Either a storm rolls in or it's getting close to the due date of payment. This is a deceptive practice in my mind. It'll either get slower or go out reminding you to 'pay your bill' without any other form of notice. They also switched how they billed with hardly any notice (I wouldn't say two weeks is good notice). They are one of the reasons our family wants to move out of this area. Way to go, Mediacom!

I received my statement last month to find a sports franchise fee added to my bill. I HATE sports and didn't want them to begin with but as they do not offer a package without them above the basic broadcast package I was stuck paying for them. I blocked them all out and NEVER watch them. Now not only do I have to pay for channels I never wanted to begin with they want to charge even more. I called to have it removed to be told "we have to charge you this fee." I informed that I would not be paying it, to deduct it or I would deduct it each month. They said it would still be billed and eventually add up to a late fee.... REALLY, I told them I would not be paying that either and they would lose a paying customer over a surcharge and they don't even care.

I have been with Mediacom for a year. Since the first day we have had issue after issue. Our internet goes off 14-20 times a day. It has now been off for a full day and part of yesterday. We have called multiple times. They have rewired our house from the modem all the way out to the street. Everything is new and it has not solved the intermittent service at all. We have had 13 techs in 11 months. And have another scheduled tomorrow. They usually miss the first appointment and have to reschedule. The techs usually tell us it's not an "onsite" issue but the whole area of Springfield Mo needs to be reworked. At one point we had an appointment which I took off work for. They didn't call nor did they show up. I called and was told my "wife" called and canceled my appointment. I am not married. I do not have a person of any kind authorized on my account. I know I am the only person on it and they make me go through all of the security steps just to access my own account so my non existent "wife" canceling is not an option.

We received our bill 3 days ago only to discover Mediacom had added a new $15.00 charge listed under "High Speed Basic" and increased our Prime HSI internet fee by $10.00. When my husband talked to Mediacom he was told that the $15.00 listed under "High Speed Basic" was because we did not have their cable television service (basically a $15.00 penalty for not having their cable for television). When we signed up with Mediacom two years ago we also signed up for the cable television service. The service technician who installed our equipment installed defective and beaten up equipment which never worked. Consequently we cancelled the cable television and stayed with the internet only. Our bill was increased a total of $25.00, more than 50% increase in bill without any explanation on the bill.

I have been a customer with Mediacom in my area for two years. We had the same monthly rate for two years - $55. Then today, all of a sudden without notice our bill was increased by $20. I go online to do a live chat with someone and they were no help. Last year we had called to have my name put on the account so that I could handle matters like this when my boyfriend was not home. The lady on the live chat told me that there was no authorized users under the account and that I needed to know my boyfriend's SSN or his license number to be able to figure anything out. It is quite ridiculous that a company cannot do what they said they would do to help their customers out. We have had multiple other problems such as our internet going in and out frequently and internet being quite slow. In all, I am quite fed up with Mediacom and am planning on switching internet/tv providers.

Every 20 minutes or so, my internet turns off for about 5 minutes. This is happening to all of my friends too, at the exact same time.

I have yet to get a tech out to fix the situation and the billing is way too high off charge and no service. That is Mediacom. I will be dumping Mediacom like a hot potato as soon as possible. All Mediacom is is a headache. When I change I will never do business with Mediacom again. It is a ripoff.

Absolutely terrible service. I lose internet connection daily, sometimes several times in an hour. It took me 3 minutes and a subsequent restart of my computer to even connect to the internet to write this review. It sometimes takes multiple tries to connect to the internet. For a product that cost $85 a month and more recently $110 a month, you'd think the service would actually be reliable. Very unhappy customer. Switching companies and will never look back.

My name is Aaron ** and this is my first complaint about an actual company. I will try write my review as thoroughly and with as much accuracy as my memory serves me. We've had Mediacom since late September, 2013 at a difference residence as ours now, we recently moved and got Mediacom again as early as February 2014. The problems started around Thanksgiving 2013. Now, I know why that seems weird, to continue having Mediacom if I think their service is unreliable and overpriced, but where we live we have no choice. We can't get AT&T due to our credit, and DSL is even more expensive than Mediacom (out of our current budget).

I have been with Mediacom for a little over 2 years now, all in all it has been a pretty good experience. We were leasing our building at the site that we had Mediacom. We have now bought a building and moved and Mediacom is not servicing the area we have moved to. I am being told, because they don't service my area, that I need to pay the balance of my contract with them. Again, let me state, I would have stayed with Mediacom if they were in the new area. I am just having a hard time wrapping my hands around having to pay out the contract when they can't even give me the option to fulfill my contract, as they don't service my area. I was told, "I'm Sorry you don't agree with our legal terms of the contract, but you can seek legal counsel if you feel necessary." So much for back-end support. Stay as far away from Mediacom as you possibly can.

I have had Mediacom cable, internet and phone for 5 months. Internet and phone are fine. TV service however is awful. I have not had a good picture since the day I had it installed. They constantly make promises they don't keep. It takes at least 10 days to have someone come and look at the problem. They should get with Cox cable and get some education on customer service. Tomorrow I am dropping the service and going with someone else.

Cable, phone and internet has been down off and on for 2 months. Poor customer service. Technicians have been out twice and still no resolve. Now, yet again, we have to wait 10 days for another technician to come out. At this point, customer satisfaction is non-existing.

My wife and I have had service for three months now and have had to call 3 times to fix issues. The DVR doesn't record when it is set up to. Channels don't always work and can't use on demand. Any time you call with an issue their solution is to unplug your items and let them sit for 30 seconds to reset. I don't pay for cable television to come home from work to spend my first 30 minutes at home going around and unplugging our boxes to get our service to work. I am going to drop them even if it costs extra money and will pay more for a service provider that works. Very dissatisfied and are ripping people off. They need to figure out how to better serve customers. It starts at the top. Rocco Commisso doesn't runs a scumbag company. I am in the Cedar Rapids area.

This past winter, I requested two changes in my Mediacom service. I wanted to upgrade my internet speed and I wanted them to drop several channels from my lineup to lower my cable bill. The higher internet speed would require a new cable modem which I rent from Mediacom and dropping the unwanted channels would require them to climb the pole in my backyard. I made the appointment and they said that I needed to be home between 8 AM and noon on the appointed day to receive my new modem and allow them to install the filter to block the unwanted channels. I took the morning off work and waited for them and they of course did not show up. I called to complain and Mediacom told me that the installer had came to my house and had climbed the pole to remove the channels but didn't bother to knock on the door.

Phone service has been out for three days now (it is Friday) and it will be Tues before Mediacom will be here to repair. Both my wife and I are 85 and have been customers since 1973. We both have health issues. I have had two hips replaced and on blood thinners and heart medication. My wife has dementia and is visually impaired. My daughter has been on the phone for 3 1/2 hrs the last two days to plead to try to get the phone repaired earlier to no avail. It is unacceptable to be without a phone for 6 days. Our cable only has three stations and not sure if this is related to the phone or not. There has been no severe weather or other outages. Why it is taking six days to get a repairman out is not being explained. WE are terribly disappointed since we have been loyal customers since 1973.

I bought a newly constructed townhome, and called Mediacom to set up an appointment to get cable and internet installed. I set up the appointment a month ahead of time. First my tech was late. My appointment time was supposed to be between 8-10, he didn't show until 10:10. Then when he gets there, he realizes that the cable has yet to be run to the building so he can't set anything up for me. Now all I am told is that my house is not yet serviceable. They didn't realize this when I set up the appointment a month ago. When I call customer service they have no idea when the cable will be run, and they offer no discount for their mistakes. Now I am left without internet which I need for work.

I was with Mediacom for over 10 years. The monthly bill reached $180.00 per month. I contacted them saying I will need to switch companies if this cost does not go down. They could not do that so I decided to switch companies. I contacted Mediacom to cancel my services. The new company told me I could keep my old phone number through them so I said ok. Mediacom continued to charge me monthly for this phone. Even after contacting Mediacom several times saying I cancelled your services they continued charges. Now they have a collection company threatening my credit history. What do I do?

On Sept. 4th I returned my modem to the Mediacom office, I physically handed the modem to the lady at the desk and requested my phone and internet be disconnected that day. She asked, "Is there anything about the phone number such as saving it, etc.?" I replied no! She said, "Ok." I asked again, "Now you have canceled the phone and internet, correct?" She replied she had. She handed me a receipt and I left.

Mediacom is one of the only internet service providers in my area, so I mistakenly signed a 2 year contract with them. Customer service is awful. Most of the time (about monthly) when all three of my services are out and I call, I can't even speak to a rep because I get a message that says there is an outage and they are working on it. The system then dumps your call. No ETA. If you need a service tech you can plan on waiting a week with no service. When the folks do show up, usually not within their quoted window, they are ill prepared, unapologetic and somewhat rude. I had a tech at install tell me I have too many bedrooms and they weren't hooking up the cable in all of them, so I could either do it myself or pay for them to come back. Getting them to credit for outage time is nearly impossible, you have to call back multiple times and then they only credit for full days without service.

Moved to new city and thought to give mediacom a chance. Worst decision ever! Was on the phone with cust serv more than able to use internet or watch tv. Sat on phone for over 3 hours in a span of 2 days, they offered me $20 for my time? Less than minimum wage. Would NOT recommend them to even my worst enemy. Switched to DirecTV and century link, never been happier. Don't know if it is because of them or not having mediacom.

I have had the purpose to call the Customer Service Dept at MediaCom over the past few months. It begins with talking to the automated robot who looks up your records, your address and all that kind of stuff. Then the robot tries to problem solve the issue but usually fails because it really takes talking to a human. You finally get a human on the phone and they ask for all kinds of personal account information. I think it is ridiculous since that was pulled up by the robot. My big issue is that if I am calling about a service related issue then all I need to report is my address and a description of the problem. I draw the line when I am asked to supply my driver's license number. I am all about account security and would not have a problem with that request if I were calling about changing my service or inquiring about a billing statement. I will not give my driver's license and I think MediaCom needs to modify their policy and procedures to reflect this invasion of information.

I've been going back and forth with Mediacom about my internet. I've been through two modems and they still don't know what the issue is. Now, I tried to get them to come out again and it's 11 days until the next appointment. What a bunch of garbage. Their support people are a joke. Please don't give me the stock "I'm sorry" answers. Just fix the problem that you're having. But, they don't care, you can tell from their people's voices. I don't care that you're busy, we're all busy. Hire more people or bring people in from other area that your company isn't quite as incompetent, if that area exists. I'm finally at the end, I'm looking for another service. What a joke they are.

I cancelled a "no risk" sales order on a Monday after Mediacom failed to respond to repeated emails and phone calls requesting written confirmation of the sales order plan terms & conditions (They insist you "trust them" that there is no contract - hah!). The order was cancelled on a Monday prior to a Saturday install. Mediacom still shipped me equipment - arriving on Friday (2 day UPS - so shipped after I cancelled the order). I emailed them on their error and told them to pick up the equipment and they failed to respond again. They began calling twice a day leaving automated messages to return their equipment (which I never signed for and on a cancelled, no risk sales order that I also never signed for). I spoke with them today and was told I had to return in the store, repackage into smaller boxes and ship back or wait a month for their people to pick up. They threatened to bill me for this equipment.

I signed a 2 year contract which was my first mistake. I was told my download internet speed would go from 30 MB to 50 MB service. I was told I did not need to upgrade Mediacom modem to take advantage of the increased speed. My first appointment was to have an extra cable TV box installed. When the service guy showed up for the first appointment he asked me why he was at my house. He said he had no paperwork. He did put in the cable box and told me about an hour after he left I would see the increase internet speed. Even after checking my speed a few days later I noticed no change in speed. I did some research online and found the Mediacom modem I had did not support 50 MB speed.

One week is not acceptable for service. One quarter month is lousy, they just don't care. All I get is rhetorical "I am sorry" and they don't even mean it. Lack of techs to service their accounts. We deserve better than excuses.

In the last 3 days I have spent over 12 hours dealing with the people at Mediacom. The experience was the absolute worst I have ever had in my life. First the TEVIO wouldn't work, then the internet and now the DVR. I spent 9 hours in one day talking to the customer service dept with no help at all. They are the most incompetent people. We are back on the phone with them now because the DVR isn't working and all they have done is make the problem worse. Now our DVR in the bedroom won't even come on. Why am I not surprised? If we had any other choice for TV and internet we would NOT use Mediacom at all. I will never suggest anyone use them for anything. If I could give them zero stars I would have.

My pc was working just fine, but since last eve (8/24/14) I haven't been able to log onto my email no matter what I tried. I just finished 'chatting' with a rep for over an hour who had me try everything she could think of, only to find that her 'colleagues' had been experiencing similar issues and that they would keep me 'posted'. Not only is Mediacom expensive but the service is truly subpar. I bundle my net, phone and tv and now for some 3 years my phone cuts in and out when talking with someone - for a length of time, the other person just hears nothing at the other end and miraculously, they reappear. This can happen many times over the course of a conversation.

I was a Mediacom Cable customer for years because I didn't have any other options. We had repairmen out to our home several times changing out the cable box. When we sold our home, they said we "owed" them a cable box that we no longer had. I even went to their office in person and explained that one of the repairmen took it with them on a call, but to no avail. Not only did they post a negative claim that lowered my credit score, but the original $300 box is now worth $450!! Buyer beware!!! I would never, ever use them again.

(2009) I took a job in a small city and knew it would be temporary, but wanted internet so I had to go with Mediacom. When the tech arrived I informed him I only wanted service month to month and would pay the difference due to the temporary status of my job. He agreed and set up my service. I paid the higher bill for the three months I was there, and called to cancel service when I was moving to another state. Two years later I set up service again with Mediacom in another town and paid all owed back charges. I was told by the billing department I had a zero account and no other charges pending. After having service for a year, I paid my final bill and transferred my service to my ex's daughter and again made sure my account had a zero balance.

I called needing help with managing our bill. Angie set me up and it has been great feeling we had resolved the problem together (there a compliment) and further she directed me to HBO GO but I am disappointed that although The Tudors are advertised being on this HBO GO, I fear I can't find the series!! There a compliment and a gripe. Thank you Angie, can you tell your HBO GO people what's the deal with The Tudors being no go on the HBO GO! We have been customers since 1990 and hope to remain so despite DirecTV and Dish! I have no interest in their services that require a satellite dish destroying the integrity of our house's curb appeal!

I have had constant problems with my cable & DVR service. Picture freezing up and pixels freezing, slowing picture and audio cutting out. For over 9 months I was told by their technicians that they had NO cable boxes available to change with my BAD one that didn't even have an hdmi connection. I've been lied to by their "independent - contractor" technicians that they, "Mediacom", takes no responsibility for because they aren't employed directly by Mediacom. Constant, Constant, Constant problems. Need I say more?

My family and I have had Mediacom for about a year now, and I wish I didn't have to say that. I am a dedicated streamer on Twitch.tv. I stream video games and I get paid for doing it. As you can assume... good, fast internet is a priority for me to get my stream out to my viewers. Too bad priorities are cut short with Mediacom. It seems like every night around 12-1 a.m. my internet drops, my WiFi goes out and my hardline displays "no internet access". As you could guess, when I'm in the middle of streaming a game with 15k viewers and my internet just stops working, it's pretty irritating.

After having had Mediacom's full package for 2 years (contract) phone, internet and TV, the rate almost doubled, so we decided to try to get a better rate, still pretty high, and we opted to drop Mediacom for another provider with sat. TV and DSL for less than half what Mediacom offered. The crux of the matter is what they did after we cancelled service. I went to return and pay off the final bill. They tried to hit me with an extra couple hundred for equipment that had never been installed on my TV sets, which was 2 digital to analog converters where both my televisions were newer LCD and a plasma. I never had a need for such devices, yet these were left in my home at the time of the install and got put away on a shelf and forgotten until I had to go turn my house upside down searching for them.

Hello everyone, this is the worst service in the world. You get a schedule for installation or something else in your house and the technician fails to come. You don’t get a call or nothing from them and when you try to contact them on phone, you get told they experiencing a high call volume. When you try their chat service, the representative tells you to call even after you explain about the high call volume message you get. This is absolutely unbelievable.

I called to have cable, phone and internet hooked up for my father who is very old. I was in town a week and was told the service could not be done that fast. I told them to cancel the order then as I had to be here to help my father. The man told me he found an opening and it could be done the very next day July 10th from 3 to 5 pm. We were excited and went on with the order. So here it is... 3 pm calling Mediacom who has just informed me they do not have our order scheduled until July 21st!!! Really? Either the right hand does not know what the left hand is doing or I've been lied to so they could make a sale.

After lightning hit the cable line and took out all the boxes and 1 TV, techs came out 3 times. This would have only been once but they won't call 15 minutes like they say they will and I wasn't home, only the babysitter. I was told they would offer a voucher or similar to replace the 50" plasma if deemed if came from their equipment. The techs mentioned how sloppy the install was and how the ground wire was even attached probably causing the damage. After 2 weeks of nothing I decided to call and follow up. They were rude, blamed ME for unhooking the ground wire that was pushed up out of the way, and then hung up on me. Thankfully I'm still in my 90 day window to cancel, although I'm sure they will still try to bill me for the service that hasn't even been working the whole time. NEVER again. They were voted WORST telecom provider in 2012 for a reason!

I've been in sales for 30 years prior to joining Mediacom Business as an AE. This "company" is totally screwed up. At every level. In every department. They lie to get people hired and then lie about their products to get businesses to sign contracts. Then when their phone and internet service doesn't work they could care less about fixing the problems. They do new installs at businesses and leave them with no phone or internet service. This happens all the time. Then they say it's not their problem. I can go on and on. TERRIBLE company; the absolute worst of the worst!

My original problem was my internet connection was intermittent. So after 10 calls to customer service, a field visit by a tech, replacement of a router, my connection is no better, still readiac. Plus with the 10 calls to customer service, my connection was lost twice after their "Fix". Per Mediacom, the tech visit did not increase the input signal. So I do not believe their promise that service is number one. I certainly have no good word about Mediacom service. We soon will be moving and bidding farewell to Mediacom, FOREVER!

I have had nothing but trouble with this cable/internet provider. Their customer service reps are terrible & they do not want to resolve any issues or complaints. They have sent a technician out here at least 4 times that I remember & they have yet to fix the original issue. Each time they send someone out, another issue arises!!!

Today I spent over one hour and 35 minutes trying to get a trouble ticket for someone to come to my home. They told me it would take at least 10 days. Really. This means I have no service for at least 10 days. I asked for a supervisor to try and speed up the process and she said she would check and for me to hold on. After nobody coming back to the phone after waiting 20 minutes I hung up and called back again and asked for her. She again never got back on the phone so I finally got another supervisor. The time I spent on this phone I would have drove to my summer home which is two hours away. This is unacceptable. I still have to wait forever for a service person to have the wifi fixed. This company really needs to step up and do something about their service.

I don't think this company should advertise streaming videos, playing online, and downloading at the same time with no buffering. It's already difficult enough we have a limit. We are paying customers. We deserve better service, not being taken advantage of. I don't know how many times I've had to reset my modem to get my page to load. I disable and enable my Wi-Fi to see if that help, sometimes. It is so frustrating, not even being able to load a page. Watching Netflix and not being able to rewind without buffering. Lagging off from playing online. I am tired of having any internet difficulties everyday!

I just got an xbox and I have lagged offline and out of games and parties more than 30 times in 2 minutes. We had somebody to come over and fix our Wi-Fi and put splitters on the modem but he did nothing and just made it worse. I lag out so many times and my friends say that I have the worst Internet and I would have better Wi-Fi at McDonalds than my house. I called them the next day telling them that my Internet kept lagging me out on Xbox and they said that it was the weather but all my friends on Xbox live in the same state and the same weather happen but they weren't lagging out every 3 seconds. DO NOT BUY MEDIACOM IF YOU WANT TO PLAY ON A CONSOLE OR COMPUTER. Otherwise for your mobile devices, it isn't the worse.

A couple days after installation, the tech called and informed me that my money had been stolen from his clipboard. He assured me that it would be paid and told me not to worry. Nearly a week later the services were disconnected. I talked with Mediacom and they told me the tech was fired the day BEFORE he come to my home. Then they told me it was in their system that it had never even been installed. Once again, I was told it would be taken care of. Here we are two months later and they are telling me that I have to pay another 170 dollars BC I have misplaced my receipt. Yet, I get the crappy end of the deal BC their company hired a untrustworthy person to enter the homes of their customers. I do not recommend Mediacom at all. They have screwed me out of $340.

Upon canceling our account way before the due date plus had our equipment sent in, was told they got it before due date. Was told we owed nothing on our account. Then lo and behold, we get a bill for $211.00. Called billing. Was told to disregard that bill that there was a mix up in billing time and now we get another bill today for $54.00. Called and told them we was told twice before that we owed nothing and why was we getting billed again. Well after sitting waiting for billing to get it thru, was finally told again that bill was reduced and adjusted to 0 balance. So will see now if we get another bill. My brother-in-law went thru same thing with them.