Mediacom Cable Reviews
- We require contact information to ensure our reviewers are real.
- Our moderators read all reviews to verify quality and helpfulness.
- We use intelligent software that helps us maintain the integrity of reviews.
+2 more
About Mediacom Cable
Mediacom Cable is a subset of the Mediacom brand, which sells internet and TV bundles. Its cable services are available in conjunction with its internet services. Pricing at Mediacom Cable varies based on location, but a sample price for the most basic cable and internet bundle for a 65202 ZIP code started at $119.26 a month before local fees and taxes. Availability is limited in some areas and is mostly confined to smaller cities and towns.
Visit mediacomcable.com- Flexible internet, cable, landline and mobile plans
- Speeds ranging from 300 Mbps to 1 Gbps
- Reliable high-speed internet service
- More than 170 channels available
- Includes on-demand viewing
- Internet subscription required for all services
- Not available in all areas
Mediacom Cable Reviews
Filter by Rating
- (3,218)
- (1,306)
- (811)
- (811)
- (1,613)
Popular Mentions
- 4,968,218 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,968,218 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Feb. 3, 2018
CenturyLink and I didn’t get along so I switched and Mediacom gives me my internet service. I’ve been with Mediacom since December and it’s better, faster, and cheaper.
Paul,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Feb. 3, 2018
Mediacom was furnished where we moved to and it is included in our rent. There are 27 apartments here and they all have Mediacom. We really couldn’t do much else because they wouldn't allow putting a dish on the roof. We’ve had the Mediacom team here a few times when I've told them they had to do some work. I have one guy who comes here and he knows what’s going on and is on top of it right away. We got cable and the quality of the service is good. We use most of it for family time and watch what we want to. We get a lot of channels with Mediacom so I’d recommend it.
William,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Feb. 2, 2018
I’ve been with Mediacom for a long time and I have telephone service with them. My experience has been good whenever I speak with their team. I didn’t have trouble before, but it seems like something went kaput. My telephone needs fixing because people can’t leave messages on it. I used to always have a lot of messages on there, but I don't have anything now and it has been a couple of months. There was a gal I had talked to but she couldn’t get it fixed. Other than that, they’ve tried to help me with stuff and I’ve been satisfied so far.
Anna,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Feb. 1, 2018
I lived Rural and had Frontier. Ok, it works if that is all you can get. So I moved into town and Mediacom was available so I got it instead. Frontier could only offer me 15 megs of down which you get about 2 megs max. WIth Mediacom when it works it is fast. I had a lot of issues and in the first 12 months of service, I had 10 new routers. These routers are junk. I can not access my router at all like the old days. Now you have to use a Mediacom control panel via their website and 99% of the time, their website cannot communicate with the router so you can not change passwords, forward ports or nothing. I called in and got a Japanese lady I think (nothing wrong with that except she could barely speak broken English) and she had no clue what to do to help. So she had me go to Mediacom's control panel and actually had me log in using another customer's login and password! HOLY SMOKES!!! I quickly told her and she was oh no!!!
Needless to say a Mediacom repair guy came out as cool as could be and told me while he was here to fix my TV to get rid of the router and buy my own router/modem and because Mediacom is junk. Lol Nice. So I called and told them I wanted to take their router off rental and give it back and I'll buy my own and to please send someone out to hook up an external MoCA for my TiVo to work. The man actually told me no on the phone. He said I was not forced to use their equipment and to buy my own. I was like but I need MoCA for TiVo and he said the repairman was a liar. External MoCA is no longer available. So in short, I am forced to rent their equipment.
Mediacom, all I want to do is access my router from my own house. Your method sucks really bad. I am an IT graduate and can tell you more about this stuff than your techs can. THere is no need to make me log in to your website to control my router/modem. Please explain to me why a repair man said he hooks up external MoCAs for people yet I was told he is a liar and they are no longer available? As far as service goes, I had all brand new cable installed from down the street to my corner pole, from that pole to my house. Thanks to a hungry squirrel, all cable under my house is brand new as well as all 2 splitters they installed. 10 brand new routers, You blamed my devices for being infected so I formatted everything and started fresh and here we sit still.
I give you 3 stars because it works when it works and is fast when it works and you are 100% better than Frontier will ever be. P.S. On a side note, for the last week, all Wi-Fi in my house has been on and off. I literally watched my router turn itself off and back on 3 times today. The speed is fast as all get out, but is very unreliable. P.P.S. So in short, if you need access to your home network, do NOT count on a Mediacom modem/Router for those needs. If you continue to call over and over to have them do stuff for you, they will consider you a trouble customer and drop you. Yep! I was warned by a tech who came to my house last time that I was real close to a 5 day warning to be dropped. WTF!
Ray,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Feb. 1, 2018
I’ve been with Mediacom for a long time. When I have a request or anything or want to change anything the sales reps are always willing to take care of it for me. It’s too expensive but other than that it’s alright. We have the basic service and then we have the family, just the first two items, sports and information channel. The bill is around a $178 a month. To me that’s absolutely absurd with the channels on the TV. There are other places out there advertising $50 a month for 190 channels. It’s competitive but I don’t want dishes and stuff in my house so that’s why I keep it because the wires come in and you don’t have to have junk all over the roof of your house.
The service is fine and the TV is great. The channels that we ordered and we have are good. We enjoy watching them. They have these 9.2 and 9.3 channels that they’ve had for the last couple of years which show old shows and old programs from years ago. They’ve messed us up because they got some stuff on there you can’t even watch. We like to watch a lot of basketball and football and so we got those. We get a lot of basketball games that we’ve been watching on the ESPN stations.
Chris,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Feb. 1, 2018
I like that Mediacom is local and up to last week, I was satisfied with the service and the charges that Mediacom was offering. However, they raised the rates. I don’t own a computer, so I can’t take advantage of when they’re giving these 50% off things. As a matter of fact, I just got another offer today. I also am a retired telephone person so I have a concession rate with the telephone company. As a loyal customer, I’ve had service since 1980 and then Mediacom bought that company out in ’89. I also have low vision and so, in order to even read materials, I have a visual aid machine for that. When they raised my rate, I’m already having problems even watching television.
I called after the rate increase came on to see if there was a something right now for the loyal customer, but there isn’t. The young man I talked to gave me about a 10% discount so I went back through again and got someone different. One of them was in Red Oak, Iowa and another was in Columbus. But neither one of them could help me and they couldn’t come up with that rate either so I gave it up. Also, I wish that they could notify me of customer loyalty discounts instead of me having to call and say, “Have you got anything right now?”
When you’re on a fixed income, it doesn’t help matters when they keep raising the rate of things. But I’ll continue this thing with Mediacom. If we lose the cable for any given length of time, I just call and they always give me a credit for the amount of time that we were out of service. We have a service center right here in Knoxville so, it’s always nice to see the trucks going by and know that if something comes up, it’s not very long before they’d be here to find out the problem.
Patsy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 31, 2018
I’m a loyal customer of Mediacom. I have them for a long time and I love them. I get good service from them and my experience with their sales team has been wonderful. They were polite and helpful. The man who did the installation was also wonderful. I have the family package for recreation and I’m entirely happy with everything. My best friend has Mediacom, too, and she feels the same way about it. I would tell others to get Mediacom instead of a dish which could get iced over sometimes so you have to go out and wipe them off.
Marilyn,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 30, 2018
I've been with Mediacom for a while now and they are great. They were in and out during the installation, which was good. Their sales team were very pleasant and I got along fine with them.
Charles,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 29, 2018
I’ve had Mediacom off and on for almost 20 years. During installation the installers were going to rewire everything and I didn’t want to go that far to do anything. They ended up hooking me up to where I was and put a new coaxial and it works best. The internet service has been pretty good. I had some trouble with the modem thing and the Wi-Fi but it turned out the cable outside was old which they replaced and then it works fine.
Timothy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 28, 2018
I’ve been with Mediacom for a lot of years. The rep was really nice to me and showed me how to work my TV, the box and the things that I got. We have cable so we had to get the box, and the tech installed it and it was good. He was courteous and professional. He showed me how to do everything like I was supposed to. They also came out on a day they said they were going to. However, sometimes it’s hard to get a hold of people when calling. Nonetheless, I’d recommend Mediacom.
Lloyd,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 27, 2018
I have been with Mediacom for years and had nothing but issues with them. Starting with the cable DVR. It didn't record everything or certain shows when programmed. Internet is slow even at the top speed bundle. Which they say you get 100mbps which is false, come to find out that you share signals with others which can slow yours down. Which is crap if you pay for something you should get what you pay for not half or quarter. Streaming bad even hardlined which really drives me crazy. Last customer service stinks they don't communicate with their tech so had many mix ups. They seem to care at the beginning but soon they just stop giving a rip about their customers. These people lie and care less if your happy about their services avoid if possible.
Chris,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 27, 2018
Honestly the fastest internet available in my area... When it works. Every month the internet starts to cut out, slow down, and cut off entirely. I call their service which results in either "We'll send a tech in 2 weeks to fix the issue" or "Have you tried turning your modem off and back on again". The tech swapped our modem once, fixed the issue for all of 1 week before it started again. I'm under the impression that I should be getting my 200Mbps that I'm paying for, but instead I'm getting 8.1Mbps. (Image attached) I would switch off Mediacom if we had another high speed service provider in our area, but therein lies the issue. Either I pay 181$/month for this internet and cable, OR 400$/month for internet alone from one of the smaller providers. I'm give a 2 star rating because the only time we had an issue with the cable is when a hurricane hit.
Matt,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 27, 2018
I’ve had Mediacom since ’99 and I have the phone, internet and cable with them. When I went with TiVo, I spoke with a lady who was really good to work with. I went and talked to her about my bills. I said that they kept getting higher while all the benefits that they offered were for new customers. We didn’t see many things for long-time customers. She took my information and went above and beyond. She didn’t do it instantly while I was standing there, but she went and looked for different stuff, so I was happy with that. Then she got back to me and worked with me to lower my bill.
Brandy,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 27, 2018
I’m very happy with the service I have coming from Mediacom. I have them for my entertainment and I also watch the news, but I wish that they had a movie channel. Other than that, everything’s fine. Their team came out before and they were extremely helpful and nice. I don’t remember what they did, but the service was wonderful and I thanked them profusely for it.
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 26, 2018
I have never had such horrible tech service, between them not actually calling and getting an appointment scheduled this has been a nightmare, after wasting 6+ hrs since the time slot windows are 3 hrs time frames we still have no internet and yet another appointment we may or may not get a call to confirm we are home for! We normally have no issues with Mediacom and have been happy customers for a couple of years. Now it saddens me that it is not an issue to them (even when it is their mistake) that they do not try harder to resolve the issue.
Stephanie,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 26, 2018
Sometimes, we didn’t get a station on the TV. It’d be off for two or three days and I had to call Mediacom Cable. The CS reps have always been very good and they restored the stations right away. I would recommend Mediacom.
Mary,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 25, 2018
We have had Mediacom cable for 4 months and had no trouble until a week ago. Our phone service is splotchy and callers sometimes cannot hear us. Our wi-fi took a nose dive, and the internet is not reliable. Our service appt. took a week even though I told them I work from home. On service day I received a call from a "Private name-Private number" but they couldn't hear me (poor phone quality on the landline provided by Mediacom). Suspecting it was our tech calling, I called Mediacom only to find out the appt. had been cancelled because "no one was home"! My 10-10:30 am appointment was now an 8 am - 8 pm appt. The call center did nothing for me. Awful, awful service!
JoAnna,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 25, 2018
I’ve used Mediacom for years and I figured they were the most reliable at that time. Their service is great and I’ve always been very happy with their service and their people. I had a very good experience with Mediacom, overall.
Shirley,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 25, 2018
I’ve had Mediacom for so many years. The last time I talked to anybody there was when we had an outage earlier this winter and the reps were very good then. I’m usually satisfied with the service. But when I call, it usually takes five to ten minutes to get through. When I'm waiting on the phone listening to the same recorded spiel over and over, five minutes is a long time. They could stop offering me those things because I’m not going to switch from my Mediacom service.
I like having Mediacom for my television and a bundle with Sensory Link for my phone and computer because when one service goes out, I can do something else on the other one. If the computer goes out, I can still watch TV or call somebody. Sometimes the On Demand channel doesn’t work when I want it to and I don’t like that I have to wait so long to get somebody to come. If Mediacom wants to improve, they should get somebody in the house sooner when I have a problem. Being without a TV for four or five days is a burden and it drives me crazy.
Sue,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 24, 2018
There have been a few issues with Mediacom but my wife got them all cleared it up yesterday with a representative. Their installer was extremely nice and very mannerly but he forgot two or three things. He was new on the job and I realized, as someone who ran a business for 49 years, that it takes a little time to get settled in. In terms of the quality of service we receive, the internet stops a lot. We have tablets and my wife has her phone, and we play games on them all the time. We also watch our TV shows. Sometimes the internet comes back but sometimes, it takes time and it gets a little frustrating. We're on the tablets every day and it happens on those quite frequently but with the TV, it's just now and then.
John,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 23, 2018
I would like itemized billing. It concerns me when I sign up for $70/month and get a bill for $150 with no explanation! Did we go over a limit? Was there a fee? I HAVE NO IDEA!!! So frustrating! On top of my $150 internet bill, it constantly shuts off, and lags like crazy! Maybe it’s a bad modem, that I believe I rent from you, for what, like $10 a month? AGAIN I DO NOT KNOW, BECAUSE I DO NOT GET AN ITEMIZED BILL!! If I had another wired option in my area I would switch immediately. So disappointed.
Lana,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 23, 2018
We recently called Mediacom to complain about the fact that our bill has gone up so much. Last month, it raised over $20. We called them and they gave us a different package. So, we’re going to try that but it’s about $30 higher than what we could get with Dish. Plus, Mediacom said that we had to take another DVR to get this package even though we didn’t really want. So, they sent the DVR to us. It went with two TVs and we do have two TVs but we don’t use the other one with the DVR. When we got the DVR so that we could record programs, we learned to do that and that was nice. But we also had to take a subscription to STARZ, which added about $10 to our bill.
When I called and said that we don’t use it and we don’t really want it, they said that we had to have it because it goes with the DVR. However, just the other day we called and the gal said that she’ll just take it off. So, I don’t know what’s going on. Also, we’ve got to turn the DVRs in when we change services. So, it’s something we've got to keep track of. Eventually, we made the change in the package and it was supposed to take our bill down to about $117 but we got the bill yesterday and it was still about $140. I don’t know is if they will adjust this the next time. If they don’t, I’m going to be mad because the bill we got is for the service for February and we made that change about January 30th.
When we called in though, everybody was really good and they’ve always fixed issues. Their rep was very nice and helpful. However, when we go to their Knoxville office, we can’t get any answers for anything. My husband likes some of Mediacom’s older channels like WGN and TBS and some of those old programs. We also like the Sports channels and the Big Ten. These are the main reasons why we have stayed with this package but it does force us to get a lot of channels that we never look at. And, they can’t seem to tailor the bill down to what we use and actually want to pay for. If the new package doesn’t go well, then we’re going to switch.
Jacquelyn,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 23, 2018
I've been a Mediacom customer for 30 years now and I'm not happy with their service anymore. I've got the expanded basic package, which costs me close to $100, and the shows are horrible. I can’t pick what I want to see a la carte. It only has two movie channels, 765 and AMC. It’s the same old stuff over and over. There’s no variety. I’d love to see St. Louis and Kansas City news channels, but I don’t get that, or different places that have movies. I can’t do it unless I buy a package like HBO. And that’s expensive after a while. We’re retired so we don’t have a lot of discretionary spending on our ability. It’s disappointing that we're getting what we’re getting for the price we’re getting it. I, however, am pleased with their service reps. Occasionally, my TV glitches and I call them and they help me out.
John,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 22, 2018
I needed to use a VPN and Mediacom is the only one that has it in my area. I've had the service for a long time and I spoke to them last week as I wanted to get rid of Mediacom or lower my bill and they tell me they can't do it. Right now, I want to get rid of the cable and just have the internet and they told me the internet would cost me $60 a month. I am very dissatisfied. If you are hooked up with Mediacom, it would be cheaper for you to cancel. Pay the cancellation fee and come back and get what you want.
Anita,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Reviewed Jan. 21, 2018
With the cable that we had when I work nights from home, the TV goes off for a certain hour. We had to wait for the next morning for it to come back up and I didn't like that. So we went back to Mediacom and got the basic cable service and the internet from them. Their sales team were good and friendly. The contractor who came to do the installation was nice. However, when I came in with my grandson, I took off my jewelry so I won't stress the baby and then put it in the box. Then I saw that the jewelry box was half open and both of my jewelry was gone. The contractor took them and Mediacom did nothing about it. I still go to that jewelry box and look.
But other than that, the quality of their service is good and the channels are okay. Some of the channels we don't get since we have to pay more. My boyfriend watches sports on it. I like game shows but we don't get that many games shows on the service we got. I wish I could lower Mediacom's price since it's super high. Still, I would tell others that Mediacom is good but they have to watch the people who does the installation. They've got to walk around with them.
Rana,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 21, 2018
Mediacom’s pricing was cheaper than what I had before. I have a computer and a phone, and the phone is a bit of a problem because if the computer goes out, the phone goes out. They’ve got to be reapplied back to each other, and I wish they were separate. I had to call Mediacom and when I finally got through and got a reason why, I learned that it was a major problem somewhere. Other than that, my experience with Mediacom has been fine.
Catherine,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 20, 2018
The company is always accusing us of copyright infringement when that is never the case. They do not bother contacting anyone, and refuse to acknowledge the terms of fair use. The freedom of belief, and expression cannot be inhibited by any corporate entity. Extremely dissatisfied with this company. They overcharge and are unfair in every decision ever made. The internet in its entirety is public knowledge. If they cant pursue the actual person that uploads said content to the public, instead of their paying customers it Makes them look horrendous. Stop harassing your customers! They even make false claims about their internet connection promising speeds that they do not even have.
Tim,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 20, 2018
We have Mediacom's internet service. My husband uses it to watch TV for Netflix and I use it for my business. The installation has been good but I'm not happy with their service right now because our internet only wants to work half the time. We've had somebody come and look at it and it's still doing the same. The reps said it was a bigger issue with something up the street from us like a junction box. I hope they come to fix our internet so that it works 100% of the time.
Katie,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 19, 2018
I was proud and happy to have Mediacom. I had many channels and a good phone. They're doing everything right and I couldn't have asked for any better. But I'd be 80 in a year and a half and I had to quit my job even though I had done work way past my retirement time. With my rent and expenses, I had to get rid of Mediacom because I couldn't afford it financially. Still, I would recommend Mediacom and tell others that is the best company to go with.
Carole,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 19, 2018
They located problem in tv set, needs replacing, and I have a new tv to install. They are also going to run NEW cable wiring due to age. Scheduled to rewire. That should cure the problem. Have no other comments other than the previous tech did not find the problem.
Charles,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 19, 2018
I switched for Qwest to Mediacom because they suppose to have fast internet. Well every other week my internet goes out and the IT department is no help! All they want to do is send a tech that takes 3 days without Internet! But my bill is paid but I can't get service or compensations for not having service! Not happy!
Patricia,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 19, 2018
I have had Mediacom Cable for a couple of years but then I switched to DirecTV which was a mistake. I was paying too much but I had a two-year contract with them. While I had my phone and internet with Mediacom, with DirecTV I couldn't. DirecTV said CenturyLink is their guy for that. I went with CenturyLink and I thought I would get a break from them but I never did. Furthermore, I had a dish on my roof from DirecTV. I would lose signal when the wind would blow. In the winter time, we have a lot of wind and so I would lose my picture. With Mediacom, my phone was off a little while one day but it wasn't a big deal.
DirecTV's cable, as well as CenturyLink's phone and internet, wound up costing me more than I was paying Mediacom. And so, as soon as I could get out of that contract I went back to Mediacom. Their installer came out and hooked their equipment up. Since then, everything has worked fine. Now, I have phone, internet and TV through them. I'm satisfied with their services and what I pay for them. I would recommend Mediacom over a lot of other providers.
Robert,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 18, 2018
I used Mediacom Cable before and I preferred them over other companies because they had no contract. I hated the idea of having to be kept under a contract in case something came up that I didn't like. Mediacom gave me a good price to start with and they have stuck with it the whole time I was with them. I had regular TV, internet, and the Starz channel when I lived over in Osceola. Then my wife and I moved into an assisted living facility where sometimes there's not much to do besides watch TV. They also provide Mediacom cable here with all the regular channels but they don't have any of the upgrades like HBO. So far, the only issue I ever had was when somebody dug up one of their fiber optic cables and severed it one or two months ago. So we had to do without service for a whole day. Other than that, everything's been fine.
Heather,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 18, 2018
My mom uses Mediacom. We remodeled the house and we tried to get everything situated so we can live there and be comfortable. I got the basic, the Family, and the internet with Mediacom. We had some difficulty with the sales team when I had it all turned on and told them my address. They hooked the phone up across the street. I called and then they charged $60 something to have it transferred to my house so I ended up paying $259 two days ago, and this is my first month. I paid them $100 something for the installation. They explained it and said it was until February and then it's supposed to go up to $109 a month. The installer was good and he didn't hesitate to crawl underneath the house in the crawlspace around the wires. He did excellent on that.
The service has been good with me and the internet’s fast. It saves a lot of money. We used to go to Redbox and order the DVDs every night so it's good to just come home and sit down or lie down and watch TV. My son plays with the ABC on the internet and it helps him in the learning process too. I just wish they wouldn't have charged me for that transfer fee that didn't have anything to do with me. I didn't order the phone so I don't know where that even came into the picture at. I like Mediacom and I'll tell others to go to them.
Larry,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 17, 2018
I moved into the apartment and Mediacom was what was available. I have phone and television, and everything’s fine. I’m satisfied with them.
Yvonne,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
Using iPod, phone or laptop to go on internet is a problem. The service constantly disconnects. Wifi always goes in and out so doing anything online is very frustrating. Also the costs keep on rising and they don’t offer senior discounts of any appreciable value.
Mary,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
We finally gave up and subscribed to DirecTV because Mediacom has been so terrible. For the past several months we have had problems with any and all service which includes phone, internet, and cable TV. Multiple service visits have not resulted in consistent or improved service. Over the phone, Mediacom apologizes profusely for interruption of service. Unfortunately, they play Mediacom advertisements while I wait. Oh boy! Inappropriate. They record my conversations with them. Obviously, they don't listen.
Here's the absurdity. My last phone call this past week produced profuse apologies and the next service appointment was three days away. That same day I walked into the AT&T store, signed up for DirecTV and got an installation appointment the next day. In addition we are about to save $50/month on our bill. We called Mediacom to cancel service. They have appointments every day, all week, to come and remove equipment.
I would have just liked Mediacom to provide consistent service. Bottom line: so far DirecTV has been fine. I'm sure there will be issues. There always are. However, I feel like I was driven by Mediacom to take DirecTV. At least there is an alternative now. As one consumer among millions, I don't feel much empowered. But, hopefully someone will be guided by my experience.
Victor,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
When I first called Mediacom I went over the details of what I was looking for internet service and cable. I noticed that the price was only $49 for what I was looking for. Unfortunately when I received my bill I saw the $92.41 paid at the beginning of the month and now there's an additional $88.86. This is going over $170 in one month. When I called on 1/4/2018 I told them that I was on the budget due to Social Security and I mentioned that I wanted to be under $100 a month. At the time the service rep entered my home, he mention there is phone service which is free. On the bill it is showing a charge for phone. How is this suppose to be in my budget under $100 a month! I feel I was lied to regarding what was in the package. Now, I feel that I cannot keep this service. I cannot afford food for myself and my dog for the remainder of the month.
Darlene,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
I've been hooked up to Mediacom since 1985 and I'm probably one of their oldest customers in our city. I just had a box put in and Wi-Fi, and the installer was a very nice kid. But on New Year's day, I had no TV and I tried to call in and complain about it yet I couldn't get anywhere. It went off 3:00 o'clock in the morning and it didn't come back on until about 3:30 in the afternoon. I'd like to get credit for that. Also, their price is too high. I'm a senior and on a fixed income and they keep raising everything. Now I have to pay more as I've got a box and Wi-Fi, and they're awful expensive.
Glenda,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 16, 2018
We had a satellite dish that every time it rained, it knocked the dish out so we got tired of it. So, we went back to Mediacom, and their sales team was nice. The installation went well and we’re happy with the service.
Larry,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 15, 2018
I've had Mediacom since the beginning and have their services on my TVs, two DVRs, and my computer. My experience with their sales team has been fine. Anybody that's come here to help me has been very helpful and nice. I had a problem with my computer when one of the guys was here and he got into the fuse box. My computer didn’t work for quite a while and they gave me some credit that's working now. But I haven't been on it for a while, it's awfully slow. They keep saying that it got speedy but it is not. Its price is $154 and I don't like it. It’s over and beyond what I feel it should be.
I don't have any problems lately with Mediacom but I've always had, at least three times, and that was within a short period of time. I called because there was something wrong and I said, "Yes, I know you can do it or tell me what to do." Then the rep said that she can't. I was not going to be without TV for days because that's my life. So, I just hung up and called back and I got the girl who knew exactly what to do, and we got it fixed.
My son was happy my contract was coming up before and he was going to have me call Dish. They got Dish. They just love it and it lowered their price plus they have so much that they can do. But I went ahead because I want to get it done. Mediacom lowered my price and it went right back up to the same price. I have a two-year contract but that didn’t seem to matter. The sales rep quoted me a price of $142 but she didn't say that didn’t include the tax and all those things so when I got my bill it was back to $150 so she didn’t really lower it.
Pam,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 14, 2018
My modem kept losing signal and resulting in loss of internet. The online tech instructed me on how to resolve the problem in home without having to wait for a tech to come out. The tech was quite helpful and patience with me. Couldn't ask for any better service, with a smile you could feel.
Edward,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 14, 2018
While we have had a good experience with the cable and internet we have been trying to get into our account. I have repeatedly tried to get the email to reset my password to access the account. Have tried again today and so far no luck. I have requested the reset email at least 5 or 6 times. It's very frustrating. Also since we switched to Mediacom we can no longer access our programmable thermostat from our phones.
Beverly and Frank,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 14, 2018
I had a cable service with Mediacom before and had a good experience with it. I now have their landline which I have for a year now and the quality of their service is good as well. Their customer service people have been real nice and everything I've had so far has been wonderful. I would my friends about my experience with Mediacom and that it's been very good.
Mary,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 14, 2018
I was getting poor service with the other companies and they were getting too expensive. The sales team from Mediacom was fine and I'm satisfied with the package that I got.
Helen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 13, 2018
I called in first to have the transfer fee to be waived because I was not told about. The representative (in another country) argued with me and didn't want to do it but after having me hold for 10min she finally did. A couple days later my internet is not working for 3 days, scheduled for a tech to come out. For some reason it was saying my password was incorrect, come to find out the rep I was talking to about the transfer fee, changed my wifi password out of spite. I never called in to have it changed. The representative went into my account a couple of days later and changed it without my permission. This is very unprofessional and childish. I asked to speak with a supervisor and that was 2 days ago and still haven't heard anything.
Tammy,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 13, 2018
Switched over Mediacom internet from AT&T due it being slow. I am having the same issue with Medicom. This makes it difficult for my children with their studies. I am currently searching for another company. I have only had this service for about 3 months. Please note that technicians were friendly & helpful with installment.
Jennifer,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 13, 2018
I have tried to get a technician scheduled to pick up this equipment several times and have even had a neighbor set it on my porch for me. No one has come to get it yet. The automated harassing calls continue and have even started threatening to turn it over to a collection agency. I have a heart problem and do not need this extra stress. This needs to be resolved and the harassing calls stopped. NOW.
Dana,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 13, 2018
Mediacom Cable is good and I like their service. I have been with them for about 10 years now and they have treated me really well. They also did a good job during the installation. I got their phone and I get about 35 stations. They help me out with questions that I have on how to use their product and when something goes wrong. At times, I want to know if there’s a power outage in my area because my phone goes dead and they help me. I would recommend them.
Tina,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
I have had Mediacom's TV and phone services for a long time now. They've always been prompt in what they say they'll do but recently they haven't been and it has become aggravating. I've often had a lot of problems with their system, which I think shouldn't happen. The modem goes off and doesn't come on. I have to call them about it and they would usually have me plug and unplug the unit. There's also one in the wall which I unplug as well and it usually does it. The cord that comes out of the wall is loose, which I think shouldn't be.
Kay,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
Seem to always have trouble with the quality of service and products from here. I have to have a fast stable internet as a job requirement. I work from home and that is the first major requirement. Unfortunate for us is that Mediacom has a lockdown in our area and we're stuck. This last crash of the internet may have lost me 3 days of work. Because they locally weren't able to get someone out here till Mon. I finally had it and called corp an hour ago getting a tech here in 15 mins now. This is the second major crash in 2 weeks. I lost 4 days then. Doubting their ability to actually solve it. They just keep telling us to upgrade for limited cable phone and 100 mbps of internet. Right now paying 150 and Corp says we are not getting what we're supposed to be getting at all. The local cs are not trained to do anything but apologize. Just worthless.
Michelle,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
Internet consistently cuts in and out. When I am in the middle of something on internet it drops connection and at times does it quite often. Very frustrating. When making a telephone call at times we need to redial 3 times because of not completing connection. There has been times we have called someone and their telephone rings they pick up but we cannot hear them or it dropped our call. Television cable does cutting in and out also. There is times we cannot finish a program because of all of these issues. Picture at times is so distorted.
Kenneth & Betty,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
Last month, we purchased an "upgrade" from a Mediacom representative going door to door enticing existing customers to bundle their internet access with a new telephone service. It was less expensive from what we were paying...but, what a terrible mistake! We immediately lost the ability to receive incoming calls! Our phone never rings. Everything goes straight to a voicemail that the rep didn't tell us about or how to get messages from. After repeated attempts to access the online "HELP" and troubleshooting, we are still without a landline after 6 weeks. The rep has not returned our calls. This is service is an absolute sham and on top of that, our internet regularly craps out for no reason. No customer service. No concern for providing the services sold to us. Do not "upgrade" to Mediacom.
Brenda,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
I received my bill and it has increased from $169.90 to $177.00 to $193. I understand about the first increase due to using Mediacom router but I had no idea about the last increase. I will find another cable company I hope that is less after being with Mediacom at this location since 2003.
Arnold,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 12, 2018
Our DirecTV was too high but Mediacom told me that I was going to get this at a lower rate. I might have for the first couple of months but then, it went right up and it became about the same price DirecTV was. And now, my son has everything I have, plus he has the HBO and all that stuff and we pay about the same amount of money. I don't have all that stuff so there are a lot of differences in my book. I told Mediacom what I was paying and asked them if there was something cheaper, and they told me, "Yes", and the amount. It was meaningful, near $100 but now it's over. There was a whole lot of difference with my TV and internet service as the whole package and they really gave it to me good but they lied to me. I'm still having a little better luck with it than I did with my DirecTV because my DirecTV went out sometimes when it stormed and rained.
A young kid that didn't know what he was doing came out to do the installation. He didn't know how to hook up my phone. And I've got a wireless computer and he tried to hook it up in there by the phone stuff. One time, we called because we had trouble getting anything in. Our TV went out for a little bit. This girl kept trying to work with us then, she finally got tired of working with us and she more or less told us that our remote was not working and we needed to come down and get new remote since she was going to mark us down. I was going to be coming in and picking up a new remote. Then my son walked in the house five minutes after she got off the phone and he went and hit one button on the remote, and everything started right back. She didn't know what she was doing in there either. We're older people so we don't know a lot about stuff. Either my son or my daughter comes over and do most of our stuff.
Mediacom should tell people the truth of what they're really especially to older people because older people live on a fixed income. They're only going to get that fair price once and then it keeps going up. It was hard for us right at first. I had to budget. And now, sometimes, it's still hard. Then, when I found out that my son is paying the same price as I do and he has everything. He has all the TV channels and everything and I don't have that so that makes a whole lot of difference too. Mediacom’s TV does not go out but if something does go wrong, it's going to be hard for somebody to get somebody experienced to tell them how to get stuff back in.
Bonnie,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
Channel 3, WSIL-TV the broadcast shows people talking not in sync with the picture. It is very hard to watch. Unable to receive golf channel which I had before. Also unable to receive several channels starting with 66- on a TV that had those channels. YOUR tech could not correct this, and had no reason for the channels missing.
Charles,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
Worker replaced the box which was making loud noises during operation. He reset the box with our Mediacom box and made sure everything was in working order. When resetting our mobile devices, he told us where to find the codes to use to complete the setup.
Harry,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
I got the cable service from Mediacom and it has been good. Very seldom does it goes out and if it does, the people from Mediacom usually comes within the first 30 minutes to fix it. The people they sent out were good and knowledgeable. They treat me really well and helped me out a lot in the past with bills. Mediacom also has good prices. I would definitely recommend them.
Robert,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
I have been with this company since August. It's now January. They have not fixed the problem with the internet and wifi. I've had over 11 Tech at my house including my Tim ** the operation manager and Chris the field super tech. They did 300 dollars worth the damage to my house. The first Tech... nothing done about it... service goes down every day. Techs no show no call several appointments. I went to Dagsboro office. Spoke to Pat the VP and still have the problem like the upper management is there for a check and give a crap about customer... I am now in suspension because I refuse to pay a bill when I'm not getting what I paid for. I am going to talk to a lawyer tomorrow. Had it with the discrimination.
John,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
I need to change the password on the wifi of the router of the modem/router provided by Mediacom for Tivo. Passwords can be changed for their control panel but don't stay. Tried 4 times. Then it shuts down completely and even Mediacom can't get on the control panel. Called 4 times and issue had to be "escalated." Each time there was no returned call as promised. When I did get into the control panel and changed the password to router's wifi it would not stick either and reverted to the old one. This creates a security risk and Mediacom isn't doing anything about it in a timely fashion.
Doug,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 11, 2018
Mediacom is an inferior product and company compared to other cable companies that I have had service through. They have been to my house 4 times and the internet still isn’t set up properly. The internet quality is very poor when it is working and the cable TV isn’t very good either.
Anthony,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
When I called to speak with a representative they did transfer me to another representative which was Michael. He did an excellent job on helping me with my questions. I feel he went out of his way to do EVERYTHING possible to help me with my service.
Lynne,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Overall I'm satisfied with Mediacom. However, I've had a few issues in the past year or so that I had to speak person to person to get resolved, a 28 mile round trip from my home. On a few occasions I had to return another time or TWO to get my issue resolved. I cannot pinpoint the issues here, because I do not remember but you can find them in my account.
On New Year's eve about 9:00 PM my cable went out along with my telephone. I believe it was out at least three hours. A very bad night. Lately my modem/WI-FI has gone out at least 3-4 times leaving us "in the dark". I wish someone could fix this problem. I did have my modem replaced about one month ago, but it still goes "tango uniform" occasionally.
Norman,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Turned in two boxes first part of Dec. Called for instructions and followed the instructions. Was told that I would not be charged full price from my automatic deduction from my bank account. Big lie! Was charged full price. Called to see why and was completely confused by two different operators. Bad service.
Charles,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
No internet - Your associate was accurate, quick and kind, Solved problem quickly, had a lot of understanding of system. Had me reboot the modem by unplugging from power and restarting system, had me check wireless and connected devices, TV and phone to confirm successful repair.
William,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Our problem was with the internet connection to our TiVo. This was caused by a change in your software that shut down the link to the Tivo. By your "upgrade" my system would not work properly. It took over a week to get the problem addressed. A problem caused by your change in software. Your tech was excellent but it was a problem caused by Meadiacom. This is not the first time we have had similar problems and it has always been caused by Meadiacom.
Jeffrey,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
They came out 3 times and never changed the box until the last trip. And fixed the problem. Need to do better than that. I kept losing signal on our TiVo box. All through Christmas we couldn’t have watch a movie. No signal.
Susan,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
I was very satisfied with Mediacom until you raised the cost. I liked not having to have a dish outside and will return to it if cost down. I’m ready to disconnect and watch my Netflix and Amazon if things don’t change.
Sally,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Cable and wiring constant outage - After numerous callouts they determined new cables from pole were needed since they were old quality. All of the techs that came out were very helpful and understood our frustration with having to reset numerous times a day and did research put in order to replace the cables. They have started. Don’t know how long it takes but they are at least trying fixing.
Linda,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
I haven't had any problems for the past 2 years and have called to see if I can reduce my bill, Always helpful and answered all my questions. I like Mediacom and would recommend this company to others. Youtube line discovery and watch them frequently. I plan on staying with Mediacom. The extra franchise fees I wished wasn't so high. I'm on disability and the bundle plan works for me.
Anita,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Recently I have wanted to update my internet speed from our original speed of 60 mbps to 200 mbps. Before switching to 200, I was running multiple tests on the internet speed testing site, ** only to find out while paying for 60 mbps, I was only receiving download speeds of about 30-40 mbps. After upgrading my service to the 200 speed, I was running multiple more tests only to find out Mediacom internet had only boosted my speed up to about 60 mbps (WHAT I WAS ORIGINALLY SUPPOSED TO BE PAYING FOR). They finally sent a technician out, who sat around for about 30 minutes doing speed tests with me on his phone and my computer, while he was here he switched my rented Mediacom modem out with the exact same model that I previously had. While running speed tests on his phone we were able to reach 200+ mbps while connected to the 5G speeds while on my computer only getting to the 60 mbps download speeds.
After 2 days of him leaving, now my phone Wi-Fi and my computer Wi-Fi aren't even reaching 2, TWO mbps. So after trying to get into an online chat with 4 different customer service employees, they finally told me another technician will need to come out. I think Mediacom has some shady business tactics and they also don't give their customers the proper services that they pay for. Unfortunately for our area, Mediacom is the only cable and decent internet provider available so they are able to screw over their customers without any repercussions. Mediacom is an absolute horrible service and it seems they don't really do much to help out their loyal customers.
Lucas,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Phone good. Internet OK. Runs slow sometimes, buffering often. Cannot rate TV connect yet since TV is not connected. TV in different room from hook up. That is why I only rated you 3 star, even though not your fault, because couldn't set up TV.
Laurel,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
First it's better than DirecTV... BUT the internet is SLOW. Not what is advertise about FAST... Yes, I have called and had them out changed the tower. Still the same. The bill is increasing up to around $15 more per month. I feel that a little too high. I do understand something's go up, but that much??? Much higher and I'll have to do something else. Can't afford it. Programming is Okay. When calling Customer Service its Okay, You have some very nice customer service people that I have spoken to... BUT the WAIT TIME is WAY TOO LONG up to 45 mins. Short is 15 mins. YOU need to Hire more staff!!! I hope this is helpful to you.
Brenda,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Hello. I'm concerned about the phone issue I've been having since November of last year. I can make outgoing calls, but sometimes people are unable to call me. Callers get a recording stating, "The number you are trying to reach is not in service at this time; please try again later." A technician checked my equipment on Dec. 28th here at home and he said everything is working fine, but he said to give Mediacom a few weeks to try and fix a problem they were having with phone service. He said the entire service area was affected and they weren't sure what was causing the issue for many customers. I would like to know if the problem has been fixed since I don't get many calls to begin with. The last complaint was from a family member who said my phone wasn't working again... this was about a week ago. I just want to know if the problem has been fixed. Thanks.
Mary,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
When the TV was brand new, Mediacom came out and made sure everything was okay. I have the basic plan and I’m satisfied with it.
Mary,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 10, 2018
Mediacom offered what I wanted at a lower price and the rep answered the question that I asked. The installation also was done in a timely manner and it was good. So far, our internet, cable and phone services have been great. They should keep up the good job and I would recommend them.
Patricia,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Updated review: Jan. 16, 2018
Fixed 6 weeks later after numerous calls and credits.
Original Review: Jan. 9, 2018
12-12-17 two techs came out and said problem was on Mediacom pole. No has fixed. I have called numerous times. No one knows what is going on. Keeps sending out techs. I have to call weekly so they will credit me. Promised numerous times it would be fixed. Just about ready to take it out.
Jeffrey,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Was way too long for getting my internet, tv, phone installed, over two hours! The service man had to keep calling Mediacom for help to connected, which they do not have a direct number for this and have to wait online for the next rep to answer, just like a customer! There should be a direct number for the techs to call, installation would not take so long. Also I was not given a phone number. I had to call and find out what mine was, along with on how to connect the phone.
Marsha,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
The technician was on time and very adept at his work! He explained things to me in a way I could understand. He answered all my questions. He was very thorough in leading me through the process of using my new remote and TiVo system.
Lynette,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I have Mediacom internet, cable T.V., and landline phone service. I called Mediacom to access my account online as I forgot my username and password. The customer service representative, Gene, helped me reset them and were very courteous, patient and efficient throughout the process. I would highly recommend this company to anyone needing internet, landline phone and/or cable T.V. Outstanding Customer Service!!
Jennifer,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I was quoted a price of around $80 a month for TV. My bill is $107 and I have fewer channels than I was promised. I cannot access the Mediacom site to make changes to my programming, as I keep being prompted that my account doesn't exist. It sucks.
Susie,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
After I relocated to Atlanta, received a box returned all equipment to Mediacom. My account was still charged and place on my credit report. Poor television and internet service for the two months I had it and poor customer service. There isn't any competitors in the area so consumers are stuck with companies who don't give 2 cents.
Kimberly,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I got a call about a "deal" to upgrade my services. I was going to get more for less. By the end of the call I am getting more internet they say for a TIVO I don't need and my bill is of course going up which I didn't need and couldn't afford. Tried to tell him didn't need he wouldn't listen. Continued on and on and on so I finally gave in to shut him up but he would not listen to me. I am on a very limited income and he sold me on the fact that bill was going to be less and it wasn't. Supposedly 10.00 less but with taxes it is more. Make sense not to me. Oh but to Mediacom it does!!! Don't need TIVO. Listen to your customers please!
Amy,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I have been a Mediacom customer for 8 years, with a bundle of services for phone, cable and internet. I have been pleased with the service and help when needed. Usually I get answers to service questions promptly. I recently got a new deal with Mediacom, which cut my bill by $76 per month! It also upgraded the equipment I had been using and was installed in a timely manner. The technician was helpful with a new remote and new commands.
Jan,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Why do my bills always change to what I was told when I renewed my contract. I have been a customer since the early 80's. This is quite upsetting as I am on a fixed income since retiring from the city of Moline.
Gary,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Frequent outages and lousy service to fix problems. MC has 2 types of techs, inside and outside. They refuse to send an outside tech, even when it is obviously an outside problem, until after an inside tech comes out. It usually takes 7-10 days before the inside tech shows up. Once he is convinced an outside tech is needed a new order is placed and it is usually several more days until they show up.
Richard,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I have consistent internet buffering as do many of my neighbors. I have had four service calls over the last few months and I still have daily problems. Mediacom is aware they have a problem in my general neighborhood. They are either unable or unwilling to fix this problem. I have discussed this issue in a neighborhood social media forum. Many neighbors report the same problem.
David,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Original Review: Jan. 9, 2018
Phone service very intermittent. Restarted modem at least 3-4 times daily for 3 weeks. Service comes up for a little time then disconnects again. 20 mins after tech left, service was off again. No return call as of 11:30am next day.
Laura,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I ordered sports and had to pay a one time fee, plus the cost of the channels. I don't understand why I had to pay the extra fee. I have had Mediacom a very long time and have had great service, but need to keep my bill down. Thanks.
Sharon,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I am 99% satisfied with my service. I stream TV 24/7. My speed is great. Never gone over data limit. My ONLY problem is that I have to reset the router every once in awhile. Whenever I've had a problem, they are able to resolve the issue over the phone. I would definitely recommend Mediacom.
Tina,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
In the past, I have used CenturyTel, and Dish for my television and telephone needs. I was not at all happy with either. Approximately 4 years I changed to Mediacom for my internet, TV and telephone and I have been completely satisfied with their service. If ever I have a problem, such as internet not available, all I need to do is call Mediacom and use their "animated" help line, which usually takes care of the problem. If there is a more involved problem, I am directed to a technician that will expertly walk me through the steps resolving the problem. When I have on occasion needed a technician to come to my home to take care of a situation, they have always been very kind and courteous and efficient. I would highly recommend Mediacom to everyone.
Priscilla,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Getting way too expensive for seniors on fixed income. Price just keeps going up. Internet is slow. Can't afford to pay more for faster speed. Do have fast and helpful service. Customer service are very friendly. Need better specials for existing customers.
Sharon,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I was not here for the installation. The following day, there are loose wires hanging from our ceiling down to my desk. Every single person that comes in my office laughs at the installation. To leave it like this is very unprofessional.
Rick,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Mediacom had been charging $10/month for an internet modem, but it was my personal modem. I asked for a refund. The agent was very understanding and helpful, but was only allowed to refund back 6 months. That's better than nothing, but I had my own modem for years. My lesson is to pay more attention to my bill, which is confusing, and call with questions if I have any.
Michael,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I transfer service from Carroll Iowa to Mason City Iowa. I made it very clear that I wanted the same package that we have. It included Sec network, HBO, Cinemax, Starz and Encore and all the classic TV channels like Antenna, Logo, MGM. Well we didn't get any of them. Not one. So I had to add HBO and Secn. It all came to the same price we were paying in Carroll but with a lot less channels. I dont know why that is but I am seriously thinking of ordering DirecTV. I loved the service in Carroll but it sucks here in Manson city.
If you people cant get me what I had at the same price I will no longer want your service. Oh by the way I had better equipment in Carroll. I have slower internet and an older box. Not the latest model. I dont want to deal with this much longer. Please give me what I asked for. Not more and not less. Just what I asked for and what I had. Your services isnt free. I PAY for it so why cant I get what I want not what you think I should have. If that the way it's going to be then you pay for my service because it not what I asked for. Let's be fair. You pay for it.
Diana,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Many time (at least 1-2 times a week) there are connection issues and we have to reset the router every time. Also, the connection with our smart TV, Netflix keeps on getting disconnected. This creates issues like it slows down many time and basic pages like Gmail, Facebook, takes a long time to open.
Rushi,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Tv has some reception issues, sometimes wear-Tv does not come in too good. Most of the time it's ok. The internet is very good and I enjoy it very much. The staff at the Gulf Breeze office are great. They know what they are doing, very organized, and super customer service. They get 10 stars from me.
Thomas,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
For the last couple of months, we've been experiencing loss of service, on and off. Sometimes a couple of hours or a few days in the row. The tech support has been called multiple times. First time, in mid December, the tech did not fix the issue and we had to be without service for a couple of weeks. After 2nd tech left, we lost the service again and the next available appointment was in roughly 1.5 weeks. We had no service or poor service during the holidays!!! Per loyalty department, the escalation team should have showed up on January 8 to make sure everything runs smoothly. But Instead, we had another tech who swapped the modem and left, but the problem still persisted. He basically abandoned the job! And we were promised the escalation team!!! I had to call the customer service again and thanks to the last phone rep (1/8/18) who seemed to be able to resolve the issue on his end.
This total experience was nothing but frustration. I had to call multiple times and wasted a lot of time. The techs would not resolve issues and the time between appointments was roughly 1.5 weeks... Ridiculous... I was about to leave the company because of all of that frustration. Hopefully, that works from now on. Please note, The last phone rep I dealt with though was great (call 1/8/18), kudos to him! All the others, not so much.
Grigory,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Mediacom is terrible. The WiFi is very slow. We have been paying for 200megs for three months and had a tech here three times. I was told I could never get 200megs cause my laptop will not handle it. Why the heck didn’t the sales rep ask and let me know that. Nobody offered to refund what we paid for and never got. I wanted to lower the megs plan but was told it would be $10.00 more because of the bundle we got. Hogwash. If there was another provider to choose from we would.
Diane,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I am pleased with Mediacom cable TV and internet phone service. I have been a customer since they offered service in our area. Mediacom has upgraded its service and equipment. I do not like the automated customer assistance when there is a service outage. I do not like the reduction of staff for house calls. I am well pleased with Mediacom overall.
Wayon,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
The service was excellent. He checked everything out and cleaned up all my connections and made sure everything was working properly before he left. I wished I would have called earlier instead of waiting in frustration all those months that I did not receive the channels.
Teri,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
Horrible lack of privacy!!! I have called to alert you regarding my email address being used when I am NOT A CUSTOMER! You are still sending me notices for someone else's account. Please remove my email address from this account.
Felecia,
Thank you for sharing your experience with Mediacom. I will personally research your concerns and contact you with a resolution.
Thank you,
Phil C.
Reviewed Jan. 9, 2018
I've had Mediacom service since 2015 and it's been a horrible experience since the beginning. First, I purchased my own modem/router to save money. However, someone apparently hacked my Wi-Fi and downloaded Mission Impossible. I called and inquired and was downright accused of being the one who downloaded the movie and the rep. refused to help. He went on to say that he can't troubleshoot any part of my modem due to it not belonging to Mediacom. So, to make sure this issue didn't happen again, I got a Mediacom modem. Soon after (still 2015) the internet service was constantly being interrupted. I called for a service technician to respond. He did and stated that there was an issue with their modem and exchanged it for another one. The technician took the faulty modem with him and left me with another one.
Fast forward to throughout 2016, my internet service has been consistently interrupting. Each time I called, they would say that there was an issue going on in the area. Every week??? Finally another technician came to my home and did something to make it work. Sept. 2017 internet service was null and void. I called every week and set up multiple appointments for a technician to come out. No one ever showed up for the Oct and Nov months that I scheduled. When I called again I expressed this matter and was dismissed and simply had another scheduling for Christmas Eve of 2017. A technician came and said the cable line was old so he had to replace it with an updated one so the connection would transmit. It worked for about 2 weeks and now it doesn't anymore.
I called and was told that the Technicolor modems are outdated and shouldn't be used. He also stated that he wasn't sure why the technicians would put them in the homes and that there wasn't anything he could do to fix it. I gathered the modem and cord and went to my local Mediacom office to return it. The lady advised of there being a second modem still listed on the account. I informed her that I only had the one that I was returning. She said she would put in a ticket to locate the other modem. I called customer service after I left the office and spoke with Mike. He stated that he can see where a technician came out for a service call for a faulty modem a few years back. He said he could see where the technician added a modem but didn't see that the original modem was returned.
He asked if I was given a receipt. I informed him that if I was given a receipt that I'm sure that I no longer have it due to it being years ago since the transaction. Mike told me that whether I have the modem or not, that I would be responsible for paying for it even if the technician took it and didn't do his job to put it in the system. What sense does that make? It's unfair and unprofessional of a corporation to nickel and dime you throughout the entire time you have cable and then attempt to rob you of your money for something that you aren't responsible for. He then goes on to say that I don't have anything to worry about since I'm not being charged for the modem as long as I have service with Mediacom. He stated that the only time I would see an issue with having the modem on my account is when the creditors place it on my credit for not paying for it.
I didn't even say that I was cancelling service during the entire conversation but he assumed that I was telling him I wasn't paying for it and cancelling. I guess he gets that from multiple customers. Mike said he would put in a ticket and call me back with the results but I highly doubt that it's going to be found and highly doubt that he will call back. I absolutely refuse to pay for something that I don't have and that this company isn't holding their technicians responsible for all of the equipment they steal but make hard working consumers pay for their robbery.
This is absolutely absurd and I would rather spend extra money not to pay for this faulty modem that I don't have that's still listed on my account than pay for it if i decide to cancel service. It's the principal. Mediacom treats their customers horribly and something needs to be done about it. If anybody would like to go in on a class action I'm totally here for it. I've never been treated so unfairly by a company in my life.
Dedra,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I was with Mediacom when cable first came out. A friend of mine sold Dish networks and he has been asking me for three years until I finally agreed to try it and see how it goes. But Dish kept getting worse and so I said that we would stick with Mediacom again. Dish didn’t have WHO which is Channel 13 at Mediacom. The Mediacom sales team was very energetic. They know what they're talking about and I'm very satisfied with them. The installers were fantastic and if something goes wrong they come right out and fix it. I have from them the 190 channels and some of them I don't like but that comes as a package. I have the Playboy channel, which is very interesting at times and I've been happy with it.
Their quality of service is great. I have a big screen TV and it's all 3D. It didn’t look that way before but it does since we went to Mediacom. Sometimes they throw a ball it looks like they're going to come out in your living room. I really enjoy it. One thing I don't have and I wished I had but you have to have stars to get in is a lot of Westerns. And I get Gunsmoke just like I had with Mediacom and a few other types of things but not like I did with Dish and their Westerns, which they call Western Wednesdays. They had Westerns all the time but I get plenty of Westerns like Gunsmoke and all that kind of stuff so I'm happy. Plus everybody that comes out is very kind and nice. Once in a while I push the wrong button and it'll go to HD and I lose all my connections. I call Mediacom and tell them what my problem is and they run me through it.
Marvin,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 9, 2018
I have the Mediacom service for a long time and I'm happy with it. I heard my sister and other people had bad experiences with the other companies so I decided to stick with Mediacom. Anytime I’ve had to talk to their reps, they have always been pleasant and taken care of my problems.
Reviewed Jan. 8, 2018
After years of overpaying for cable and internet, (cost with fees was approaching 160/month, no premium channels, basic wireless speed), I was recently offered a considerably lower price with phone service bundled in. I took the offer and a technician set up a new modem to provide both internet and phone service. Now my internet drops frequently, requiring unplug and restart daily. Annoying but tolerable, but the phone service never works properly for more than 15 minutes or so. Incoming calls go to voicemail without ever ringing through. Calling out requires several attempts as if the service has to reboot itself every time.
Peter,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 8, 2018
The TV service is great and I have never had an issue. Well priced packages to choose from. The internet...not so great. Constant outages and spotty signal. When I have signal, the speeds are great. But it always lags out or goes completely. It's very frustrating when you are trying get online and constantly lose signal. I call them regularly and get sent to an overseas call center. Friends and family in different areas have the same issue. So, I know it isn't just me, my house, or my equipment. Not good internet, but good TV.
Andrew,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 8, 2018
Mediacom has better internet service than other providers and we have the television and the internet with them. The sales reps were all nice and polite, which is a good thing. The installers also came in like gentlemen, got the work done and got the service running. They were always on time too. If anyone is looking for a cable company, I'll tell them Mediacom.
Thomas,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 8, 2018
I have been using Mediacom for 37 years. There have been times that I’ve had to call them because the TV would mess up, and they'd come out and fix it. They also answered all of my questions. My experience has been good, but right now they're expensive. I noticed my bill just went up this month. Even so, they got good service.
Lalonni,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 7, 2018
I have Mediacom internet and I get all the channels like ESPN and all the movies which I like such as Star. I got pretty much what I want and I don’t want any more than what I have because I don’t want the price to go up anymore. We had few issues and Mediacom ought to have more promotions because I live on a fixed income. Their rate was $133.30 a month before. I couldn’t handle that anymore and I got it down to $118. Less than a month ago, my box was not working so the technicians had to come and put in a new box because the old one had been used a lot. I’m happy with Mediacom. Their service is good. In fact, I had neighbors who just moved in our complex and they asked me about it.
Carmen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 7, 2018
Mediacom is the only cable company around our area so we signed up for their cable service. We usually have trouble during storms but the service has been mostly good and we use it all the time.
Nancy,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 6, 2018
The other satellite companies, as it rains or storms, you get your cable off for hours on end, but in Mediacom, you don’t. The sales team was good. I have the phone and basic internet services. I also have Cinemax and Starz. However, the installers didn’t hook up the right plan the first time. We called them back and they got it put back right. But besides that, it was all right. They were on time. With their services, I regularly sit down with the kids and watch cartoons or a movie. My sister is going to be hooking up Mediacom sometime next week. She wanted to know what the plans are and I told her. She wanted to know if it goes out when it storms because she has satellite right now. In a time of storms or rains, hers goes out for three hours. And I said, “Go to Mediacom if you want a better quality of TV.”
Robyn,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 5, 2018
Last time we had a install they never showed up stating they did multiple times. This time we moved down the street they disconnect us 2 days early. Will not connect us back and tell us they will meet us the next day. Again they say we are not home when we are there and despite our appointment they now say it will be 2-3 more weeks till we get hooked up. This is the sorriest company I have ever dealt with. Nothing gets done. They are artful at cutting off a service before it should be but when you ask them to connect it back they all act like they don’t speak English. Someday they will all be replaced with better tech. Your time is coming bozos!
Brian,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 5, 2018
Our experience with Mediacom is good. However, they keep raising their price on elderly and the young people. With my recent experience, my box and my TV in the living room weren't working, but the one in the bedroom works. The guy that came out here said that the box was old and they didn’t have them anymore. I told him that I was never informed that they were going to have new boxes, and so, I didn’t call them to get one.
I was without cable for three days and so I asked them to take it off my bill but they still haven't done that. I'm an elderly and I was furious. The lady I spoke to said that they would cut one day off. I told her that I wanted to see it on paper, and when my bill came, it wasn’t cut off. They only have so many cable men that come out to people’s houses and see it as a big area, but they didn’t have to do that to me. They could have explained to me that I should call in to get a different box. But the guy put a real big one in and everything’s working fine now. He was nice and showed me what to do.
There are 72 apartments in this area and a lot of them have Mediacom as well. Their TV was out too. Everybody's TV was out. I wonder how they felt sitting around for three days without TV and pay $160 a month but they can’t get it right. That was what upsets me. The bill could have been $130 instead of $160 and each month I’ve been sending $160 and they’ve been keeping it.
They have some channels that I don’t care for. But I have to deal with it since I’ve got basic and an in-family. If I got any more, like for when my great grandbaby comes, I only get two channels for cartoons. When he gets aggravated and says to turn it into something else, I go all the way up to 300 and it gets into music and religion. My grandbaby and I don't need all that up there. I don’t have any other channels for him to watch when he’s here, so I have to entertain him. They could have given me different channels to choose from. Other channels have got wrestling. They could take the religion stuff off, all the music off and all that upper channel stuff from 98 on up through 400. I need some channels that my great grandbaby can watch. They give me all these channels and then boost the price up which I don’t like.
The lady from Mediacom, which I spoke to on the phone, was gripy. She said that she's at the front desk and waiting on people. The boss and the assistant manager weren't there so she doesn’t have time for this stuff. I wanted to go there but I couldn’t. At that time, I’d had some surgery and they wouldn’t let me drive. I should have gotten in the car and drove anyway, but I probably would have hurt myself and been back in the hospital again. But that made me mad. What she did was very rude. That’s not the way to be and I should have turned her into her boss but I didn’t. I didn’t have the heart to do it as she probably needed the job.
At Christmastime, they kicked off a channel that a lot of people like. They like The Golden Girls here. They have all these Christmas shows, and some people enjoyed that. I also enjoyed some, but then, I got tired of it. Now, they got Winterfest on and they’re going to start doing Springfest. That’s only on channel 65 which I have. They could put in more cartoon channels or old movie channels that people would like. I don’t like what I have now but I’m not going to change it and continually pay the $160. If it gets any higher, I have to get rid of something and going back to basic.
Susan,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 4, 2018
We have always had Mediacom cable and internet, and I love them. Their sales and customer service teams were good. They take care of everything for the most part and I don't have problems with them.
Elizabeth,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 3, 2018
Mediacom Cable was cheaper so I got our cable television from them. It was the cheapest package I could get from them. I was impressed with their sales team, and I didn't have any trouble when they hooked it up. They were really considerate that when they came in the room to hook it up, they were worried about the shoes. They also cleaned up after the installation. There are times that the cable goes out but I can call them and they usually have it fixed right away. The quality of their service has been pretty good, and I'm really happy with them.
Thomas,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 2, 2018
I've had Mediacom ever since they put it in town which was about 30 years ago. Currently, we have cable and internet with them and the only time I use it is when I watch TV at night. The only problem I have is when the power goes out, Mediacom goes out as well and I'm screwed for a day or two. They try to get everything back up quickly but sometimes the service people I talk to on the phone don't seem to know what's going on. Although their attitude seems fine but without being here, they wouldn't see the problems, so I end up having a serviceman out.
Rodney,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Jan. 2, 2018
If you have any decent option other than Mediacom, do your self a favor and take it. I’ve used Comcast, Verizon Fios, and Mediacom. Mediacom, hands down, is the worst. We pay for the best internet plan available and have upgraded to a better router, yet the service is mediocre at best. Don’t waste your money.
Cameron,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Jan. 1, 2018
Mediacom's reception was better than other providers and my husband wanted to get me their service. He had internet and he liked it, but he passed away and I didn’t keep it because I have to watch my income now. The technicians have been very good and polite, and I've been pleased with them. However, I had a lot of trouble earlier because there were some wires up in the attic that a coon chewed up. A technician didn't put the plug-in on to cover where the wire went in the wall. I also had to keep calling Mediacom because there was something wrong with the TV reception and I had to go to an outside line. It got to where it wouldn’t work, so my son went up to the attic and helped the techs a bit with the bars. My grandson is an electrician and he went up there, too. They found the cord on their own and they changed it.
My son and grandson put the cable themselves into the wall in the living room and everything's fixed now. I had that cord changed and I also got an outside connection for the bedroom TV. I use Mediacom's cable services for personal time. I have been with them for about 20 years now and I've never had any problem with their reps. They always came out even when it was really cold, and they always seem to get the problem fixed. Just this last time I wasn’t very happy about not getting the receipt when I paid in cash, but at the same time, I didn't ask him, so it was partly my fault, too. I would recommend Mediacom.
Jere,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 31, 2017
I have Mediacom cable now and I use it in my own time. The guy who installed the service did well.
Warren,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 30, 2017
We decided to upgrade our service with TIVO and HD boxes. (I know, hard to believe). It's been about a month now, and we're pleased with the service thus far. The tech who did the final installation (Tory) did a great job and was patient with my many questions.
Richard and Mary,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 30, 2017
I’ve been with Mediacom for about seven years and I got into another contract with them when my Mediacom contract ran out. Because my stuff was old, they sent me this TiVo and I've had problems ever since. So, we scheduled to have someone come out to the house about two weeks ago and they were quite late in getting here. I had to call to see if they were still coming. I understood that they were really busy but a call to me would have been appreciated and I shouldn’t have to call them when they should be at my house at a certain time. We waited for more than an hour for this guy to show up. I understood that they were running behind but my time is just as valuable as theirs. Also, I was frustrated because what they told me was that if I don’t answer when they call, they will cancel my appointment.
There were times when everything was interrupted. The internet wasn't working. The TV couldn’t get anything to work. Everything was slow, so we called them to come back out. They were supposed to have been here between 1:00 and 3:00, so my son left work early to be here but they didn’t show up. So, he called them and they said that they will be here between 5:30 and 7:30. But they showed up at 4:30 and my son wasn’t here because he had to go back to work, so he had to come back again.
When the first guy came, he showed me this little piece that was in there which he took out and replaced. A second guy came back last week and he said that the TV wasn’t working right and the internet was so slow because the wiring was set up wrong. So, he corrected it and we haven’t had any problems since. There was another time when we lost service completely. It was ridiculous. I’m paying for something that I’m not getting. They credited me for that date, though. Also, the landlord was paying the bill and I was paying the bill too, and so they credited it back. They went back a year. Because other companies don’t really provide internet service and the ones that do, don’t have it in my area, everything just seems so pricey with Mediacom.
Loretta,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 29, 2017
Mediacom was the only cable company I've ever used and they treat me well. They come on time when they say they are and they fix things. Everything is good and I'd recommend it.
Linda,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 28, 2017
Serviceman came. Was told my cable modem was causing the internet problem, went and purchased a new modem. Problem still happening! Been dealing with issue since Oct. Called again today and this Dec. 28, 2017. Hope someone can fix issue, Mediacom website says problems in area but was never informed today by support.
Dwayne,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 28, 2017
I like Mediacom Cable, and their sales team was nice. The reception is all right most of the times but it gets bad and ends up blank sometimes. However, I’m wondering why the price is so high. The cable is $99 but my bill is $199.
Mildred,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 27, 2017
This is the worst experience I have ever had with a cable company. It took 3 attempts, and two months, to get the cable installed as the outside hookups weren’t activated. This neighborhood has been here for over a year, so that made no sense. I cannot even begin to describe how much red tape I had to go through (or how many calls) to get this resolved. Once the installer arrived, he took 4 hours to set it up as he had trouble with the actual TiVo box. He then refused to show me how to use the remote or change the WiFi password he set. I will be switching to Satellite as soon as possible.
Allen,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 27, 2017
A lot of cable companies don't carry stations 5, 8 and 13 but Mediacom has the main stations. We got the basic package that's right about $67. But when my husband was trying to get it out of his name, they couldn't do it over the phone like they used to. They said they had to send a guy out and I wasn't very pleased with him because he was stomping around. He turned a half an hour job into a two hour job. We called Mediacom back after he left and they said they could do it right there. So they switched it over and my husband had to get it out of his name. Mediacom was pretty good and we haven't really had a bad experience them. They called before they came. But my husband shut it off because he is no longer here. I'll have to wait about sometime next year to get back on it. I can probably afford it after I get my car paid off.
Vicky,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 26, 2017
We had services added to our existing account which required new cable. We have two cable boxes outside. One on our property and one on the property line between ours and our neighbors. The latter is the box we have used for many years. The men that came insisted that we needed to be hooked up to the original box which required the cable to weave around our 3/4 acre lot and under a fence. Different guys came to bury the cable and said it was impossible so a new group of guys came and buried cable leading from the property line box. Unfortunately no one has ever come to hook us up to the buried cable. Although everything works fine inside this is how they left it outside.
Brian,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 23, 2017
This is the worst internet service I have ever had. I am always getting a dropped connection every day in the morning, afternoon and evening. My service is done so many times in the same hour it is unbelievable. I would not recommend using Mediacom and I would love to back-charge this company every time I cannot connect to the internet. I am looking into Verizon as my provider next and if Verizon does not get good reviews then I will look into Hugh net. Horrible, Horrible internet connection and customer service.
Melissa,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 22, 2017
Throughout my story you should know, with the exception of 2 Mediacom employees, their attitudes are rude and sometimes condescending. I have wondered if they are trained in unprofessional attitude. I live in an apartment building that has Mediacom cable for free. The lease requires we use only Mediacom. So, when we moved in we leased a Pace DVR. It worked for a few months then it didn't. For the last 2 years, I have had nothing but problems. There are pauses. Sometimes as many as 3 in a minute. There are pixelations or tiling. Sometimes I am locked out. Usually, the solution is to call tech support & they reboot the DVR from their location. This means the guide has to download. It can take up to 3 days.This has occurred as often as 3X a week. For the last year, I refuse to call tech support unless it is untenable.
Calling tech support is a time-consuming ordeal. It's not uncommon to be on hold for 30 min. They reboot the box & the next day it starts all over again. The audio fails a lot. Tech support tried to tell me it was my speakers. When I called Vizio they ran diagnostics with me. We tested YouTube, Amazon, our DVD, & Chromecast. All had audio and the sound quality was perfect. Whenever the audio failed a tech would show up and "change out the box." In an effort to avoid the 3-8 day wait, we began taking the current box in for a "swap." Every time the box is swapped we lose the series recordings and have to start all over again. Then on November 3, 2017, it became so bad we couldn't even watch a program. I swapped the box. When we got home the new box didn't work at all. So, we got back in the car & took that box back.
The clerk that help us at the Enterprise facility was the rudest person I have ever dealt in my 68 yrs. He raised his voice to me saying I had better get a tech because there would be no more swaps. The disdain on his face rattled me. On the 6th, a tech came out & found the signal was a -6. He told us that had the signal been any lower we wouldn't have had a picture. He spent an hour repairing the problem. An hour & a half after he left, the same thing began again. Since we could no longer swap the box, I called again & a tech came out on the 9th. He said there was nothing wrong and left. I began a "Mediacom Events Log" documenting every pause, pixelation, and lock-up. The 1st day we experienced 81 events in 5 programs. An appointment was made for the following Wednesday. The tech called to say he was on his way.
A few minutes later I got a called from a supervisor, Ron **, telling me if I wanted the tech to come it would cost me $30 because it must be me as the previous tech had found nothing wrong. The appointment was canceled. Further, the supervisor told me that through "deductive reasoning" it had to be the cable in the wall, which is the responsibility of the leasing co. Exasperated, on the 29th I called tech support again. The rep told me that I wouldn't be charged as it was obvious I had a serious problem. The tech arrived that afternoon & change the wire at the "tap." I had called the leasing co. & they sent out their own tech. He went over everything & said he was going to have to "get with" Mediacom to see their results & he would get back to me. He didn't get back to me, so I called him. He told me he was waiting for a return call from Mediacom (he had called 3X).
2 days later he called to say there was nothing they could do because Mediacom was not responding to their calls & he couldn't complete his report without their findings. He stated that dealing with Mediacom was like "herding cats." 7 weeks have passed & I have documented every event failure. I call Mediacom when the audio fails or it locks up or there is an "interruption in service" and they reboot the box from their end. By the way, in the midst of this, they raised the rent on the damn box. When I got the statement they had charged me for the visit on the 29th. Another call to Mediacom. The rep told me in a tone of voice that could never be considered professional, she would credit the account just "one time as a courtesy." So, you don't think we are idiots, we have spoken with the leasing company & their contract excludes us from going with Dish, etc. We're stuck.
It appears Mediacom doesn't have the capability of finding the problem & they will not consult with the leasing company's electrician. I have spoken with the apt. mgmt. We have concluded that at least 70% of the problem is in the box. So, for Xmas we decided to purchase a TiVo. However, it seems we will have to get Mediacom Internet for it to work. Why the hell would I purchase Mediacom internet; when the free service provided by the landlord is excellent? If you rent from a landlord that provides free Mediacom, BEWARE. You will be a captured consumer. They have managed to take competition out of their business model and thus could care less about their customers.
Georgeann,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 22, 2017
I've had Mediacom before and it's easier for me. I got them as my provider again and their sales team was very polite and helpful. The service is very good and if I have a problem with the picture then they check for me. I'm still waiting on my new bill, but they're reasonable.
Diane,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 21, 2017
The Mediacom sales team answered all my questions and gave me good advice, which turned out well for me as a consumer. Their service is also very good. I use cable all the time and I have the TV on constantly. Mediacom meets my needs and I would recommend it.
Barbara,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Updated review: Feb. 10, 2018
Finally got things worked out though I am paying more than what I understood As advised by customer service representative. I finally agreed to a price just so I could get the services I was told I was going to get.
Original Review: Dec. 20, 2017
While trying to explain the problem to the customer service representative that their field technician had advised to contact customer service about, the representative would not listen. Kept talking over me. Paid for a service for over a year not knowing I was not receiving said service because I am not a tech geek and didn't know they had installed wrong cable box. They would not give credit of any kind. Representative kept speaking over even when I ask if she would be quiet and listen to what I was saying. I ended up just hanging up because she refused to.
Updated on 01/12/2018: So after having customer service representative that talked over me, Phil reached out to me. He set up another appt. Tech came. Could not get service active because they wanted to charge me way more than I was advised before. The tech emailed Phil and I have not heard from Phil or the Tech. So now I can't even watch regular cable as the screen on TV box says account closed. I am NOT late on any payments and I am being charged for a service I am now not getting????
Cat,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 20, 2017
I had the worst experience in the world with Mediacom. I'm very dissatisfied. My friend said that her son had some guy that was knocking on doors and they had some kind of special for Mediacom. So I told her to give the guy my number so he could give me a call. The guy gave me a call and we set an appointment. He told me that for $62 I would get the whole package deal. He said I would get the phone and internet which was too good to be true but I agreed to be signed up for it. And then I found out that he has lied about the offer so I called Mediacom to see what exactly did I get and was I going to get it.
The rep told me that for $62, all I paid for was channel three, six and 12, TiVo plus internet. I was also told I will get a hopper which was a lie as well. It turned out that the rep also lied to me because when the people came out here, I only got the internet. So I called Mediacom again. The rep I was able to get talked to me like I was a child so I asked for a supervisor. Then I told that supervisor that I do not need internet and I only want cable.
On the first day they hooked up my cable, a man came out here and checked if people are getting free cable and the other man turned my cable off. I went out there and said, “Hey, you just turned my cable off.” He said, “I’m sorry, hold on”. He got in his truck and left. It was a rough ride with Mediacom so never again. They've got people knocking on doors and people on the phone lying. They need to train their people better because they need to know that they cannot go into someone’s house just to get that commission and lie to customers. They should be straightforward.
April,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 20, 2017
My sister used Mediacom, and she enjoyed it. So, when my husband and I moved down here, we decided to get Mediacom as well. It was pretty easy to install, so it was a great experience. And every time I’ve had a problem, somebody has come out and solved it. We took the cheapest package we could get from them, which went up to 23 channels. Now, we have major movie channels like Entertainment Tonight, Starz, and Encore. I’ve also tried the another one that had several other channels, but they were not channels I want to see. My daughter lives with me now. But if she moves out, or if something happens, I will go back to basic, which I can’t do now because it has gone up.
Shirley,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 19, 2017
Mediacom is faster and they have not jumped up to outrageous prices like some of the other providers. Being retired, I have to watch my money. Usually, I get up at 3:00 in the morning if I can't sleep and if I get on the computer, the internet comes right up. I like it and it's pretty simple to use. Their reps were also great. They were right there and worked with me on the computer if I had to disconnect and reconnect things. They helped as much as they could to get the internet up and running, and if there’s a problem in the area, someone would always come and fix it.
But the internet on my TV goes in and out. And when there was something I wanted to get on the TV, I couldn’t get it because it said, “Internet not connected”. I was behind the seat then got disconnected and reconnected, so I thought I have done something wrong. I called Mediacom and they said they were in the area and it should be fixed. But I tried it and it wasn’t. I called them back for the second time and they didn’t get it fixed. So I’ll just have to search for other ways to get it resolved. But the couple of times that I have connected to their reps that were helping me, one was a guy and the other one was a girl, they were both very helpful.
Colleen,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 18, 2017
I had a Dish Network for my TV. When they called and I asked for internet service, they told me, “You don’t make enough money. It's very expensive." I couldn’t believe it. I’ve been with them for four years and I don't miss a payment. So now I have Mediacom's internet service and it’s affordable. I’m disabled and I don't make much money, but I can afford it. I’m stuck here but the internet has really opened my life up.
The Mediacom sales team was very polite and helpful. The installer had to string the wire from around the corner down the block and he did everything very fast. He showed me how to get on the internet and how to get off. He was very helpful and polite as well. Also, I like that when I have a problem, I can call and get good advice and help, and the problem is resolved very quickly. That works good for me. They've helped me a couple of times when the service has gone out and I’ve had to unplug the modem and put it back in. But that's nothing too terrible. My experience with Mediacom has been great. I like the quality of service a lot.
Robert,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 17, 2017
We've had Mediacom for TV for so many years. We’ve always been pleased with the service and the channels we have. They have good quality pictures. Mediacom is also so helpful when I do call when I need something different done and that would be the main thing. Everyone is so friendly and more or less goes out of their way to make sure that I’m a satisfied customer. We’re 84 years old, and at our age, we don’t quite grasp things as rapidly as I used to. The gentleman who took my order even said that he fully understood that we didn’t understand this new technology. The technician who came here the other day was so very helpful and understanding as well.
Ruth,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 16, 2017
We switched our services from a company we had been with for over 20 years to Mediacom in November 2016. The reason we switched the other company's internet was so slow we couldn't fax. Mediacom promised that we would be very happy with their internet speed and cable and phone services. We were from November 2016 until April 2017. That's when we started having problems, I would call and call sometimes we would have to wait a week or more for someone to come out. After the tech would leave the services would stop again. Even the supervisor came out still wasn't done right. The supervisor called me after I had called to report the services out again and he told me nothing was wrong with the services, he was really rude. He also said if I called again he was going to charge me for coming out. I told him if that's the way he felt there was nothing I could do about it. But there is something wrong.
So we started unplugging and plugging back sometimes 20 or more times per day. Then that stopped so I finally had to call. I told customer service what he said. I was told he shouldn't have said that. It is almost the end of December and we are still having problems with the speed. We pay for 200 mbps but aren't getting nowhere near that. The technician said he couldn't figure out what was wrong. He said they would call me in an hour with an appointment. No one did, so I called them the next day. Suppose to be coming Monday. But it wouldn't be the first time they cancelled 30 minutes before they were scheduled to come. Tired but I need the services because I attended South University online. I had an online job but lost it because of the internet situation.
Darlene,
Our commitment is to provide consistent reliable service and an exceptional customer experience each time you interact with us. Based on your current feedback, we did not meet this goal. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or IOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 16, 2017
Mediacom works well with the telephone and I've had it for a few years. I was unhappy with what I had, and the telephone company I had was not being very helpful. I don’t have a computer, I don’t watch a lot of television, and I’m a senior citizen who is busy. I watch at night a little bit, I watch the news, and I rarely have it on in the daytime. When it was out, it was out, and I was very unhappy with it because I didn't expect a whole lot from it, but when I did, I wanted it to be on time and clear.
The people at Mediacom are fine. There’s an office here in Mason City out on the west side of town, and there are two people who work there that I’ve had the fortunate chance to work with. They’re nice, knowledgeable, and accommodating. Two or three people have been in my home in the past year or two, and they have been knowledgeable, polite, on time, and concerned. I appreciate that. If they say they’d be here between 8:00 and 11:00, they were here between 8:00 and 11:00.
I have no intention of changing and if something were to happen in the next year or two and I have to go to a nursing home, I would expect Mediacom would move my information along to the nursing home. I'll recommend them and/or suggest that people change to them if somebody were to ask, which every once in a while they do. People would be short-sighted if they didn’t use Mediacom in Mason City.
Margaret,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 15, 2017
When I initially set up service I was given a phone number by rep that was to be assigned to my house/business. I was later told that this number had been assigned to someone else. Unfortunately I had contacted my clients giving them the first number. I spent at least 3 hours of total wasted time on the phone with call center people that I could barely understand because of their accents/fast talking/dismissive behavior. Basically they said it was my problem that I sent out notifications...wtf.
Then the number that I was later given turned out to be someone else's! Now they did rectify that issue but I am still stuck with second number. The inconvenience/$ of having to resend notifications out again to clients is totally unacceptable. I have never ever had an issue like this with Verizon...ever. I am giving Mediacom its 90 days and then we'll see if I keep this service. Not happy with their business practices. The installer was fine although apparently they had given him a defective unit so it took a long time (not his fault) to install devices.
Robin,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 15, 2017
Mediacom offered a new promotional item a couple of years ago that would save us a good deal of money than the one that we were having at that time. I had a good interaction with the sales team during the setup. They were good about coming out and getting everything wired to their system, and they have installed a couple of new leads into my house for a couple of different televisions, which I am pleased about. It gave us a good signal. The installers were fine and I had a good experience with them.
Their service people have been good and easy to work with. We’ve had them out here for several items during the course of the last couple of years and they have always been good about it. I use Mediacom primarily for television and we also have Wi-Fi and computer services. The quality of the TV service has been very good and Mediacom has been good to work with. Our two-year contract was up and I was hoping that I wasn’t going to get a bump in the bill as far as that part’s concerned, and it’s been stable so I’ve been pleased.
David,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 14, 2017
We signed up for Mediacom in 1994 and there was one time when one of their video exchangers broke, so I went to their office and got a new one. The only thing that they should change is the automated phone system they have since it's junk. But outside of when I'm trying to talk to somebody on the telephone, I would recommend Mediacom.
Wayne,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 14, 2017
I have always had good experiences with Mediacom Cable and I would recommend it. I probably have cable for 20 years and I have the basic cable for my business and we got the hi-def package and internet at home. Installation went fine, the team ran the wire and got it installed. Although, the quality of the service depends on the weather. When we are watching hi-def, the cable gets all crackly and kind of stalls a bit then gets back together. That happens once in a while, otherwise it’s been pretty good. I got a lot of friends who got Dish or DirecTV and we compare them. The only complaint I have is Mediacom gets expensive compared to what it used to be. I hope they can knock the price down to $30 a month but nowadays, the price builds up with everything and it’s part of life. But overall, I’m happy with Mediacom. And if we have problems at home, we call them and get it straightened out.
Tom,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 13, 2017
The person who came: Joe, was very patient and helpful and not only took time to help reset our remote but then re-instructed us in TIVO use. We have had a number of calls since joining Mediacom this summer and the phone helpline was always helpful and the people were friendly.
James,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 13, 2017
My experience with Mediacom has been okay. Their reps were attentive and knew what they were doing. They did their job and explained things to me. I live right across the street from Mediacom and I talk to them all the time. However, I have been having a lot of trouble with interference with my homeland phone. Someone has been cutting in and listening to my conversations. I can hear him breathing and clicking, as well as making noises, but Mediacom can’t do anything about it. They sent a couple of men out here a couple of times to look at things but they couldn’t find anything wrong and it’s still happening. I would recommend not getting their telephone service as your line is connected to someone else’s. Each person should have their own private telephone line and should not have to share a line with another person.
Bessie,
Thank you for sharing your experience with Mediacom. I sincerely apologize if our service did not meet your expectations and appreciate you taking time to share your concerns. I will personally research your concerns regarding your account and contact you with a resolution.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thank you in advance for giving me the opportunity to help resolve your issues. We appreciate your business!
Phil C.
Reviewed Dec. 12, 2017
I had Mediacom for cable in the beginning and CenturyLink for my telephone. Then I moved into a senior housing complex and I decided to just get one package with Mediacom. I tried to transfer my old number over, too, since it would be a lot cheaper for me but I had a little trouble trying to keep that number. So I was a couple of days without cable and telephone, and it took about a week or so to get everything settled since I've transferred from one company to the next.
Mediacom's reps were very helpful but I had a little trouble with a technician that came. He left because he was very rude and he was young and didn't really know what he was doing. Then the manager sent this next guy and he was very nice and thoughtful. All in all, Mediacom's service is very good. When something was not right, I went over to their office since I was right across the street from them and didn't have to go far. They listened to my problems and what was going on. They were very considerate and they really helped me. I'm also really enjoying the tv a lot. I have certain programs that I watch in the morning, in the afternoon, and in the evening. So I'm very satisfied so far.
Dianne,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 11, 2017
I’ve been with Direct for years and my bills kept going up to 300 and some dollars. My husband said that I’m going to have to change because we’re on lower income and it is too much. The Mediacom Cable sales team was good and experienced in what they were doing. They helped me in putting in the cable in the living room and three bedrooms. I also got the internet and phone services. Mediacom Cable has a good quality of service.
Victoria,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 11, 2017
I have had the service for about 4 months and have had only one problem. I am satisfied with the service overall however. The only time I ever had an issue was when trying to stream The Walking Dead on my laptop from my hotel room. For some reason I couldn't get it to work and spent about an hour on the phone until I just gave up.
Aaron,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Reviewed Dec. 11, 2017
Been with Mediacom since 2013 (internet) & 2014 (triple play). During this time, I've had 3 major hardware issues: - Internet signal strength. - Main TiVo DVR failure. - MoCA network failure. All have been resolved, but said resolution took a fair amount of my own technical expertise. Basically Mediacom is great if you're tech savvy, know what you're doing, and patient. On the software side, TiVo service hasn't been as good as desired, but TiVo themselves have been good at improving this.
Judah,
Thank you for sharing your experience with Mediacom! Thank you for giving us such an outstanding rating! Our goal is to provide an exceptional experience each time you interact with us. It appears, in your specific case, this was exemplified.
Don't forget to download the Mediacom mobile care app. It is available on both Android or iOS devices. On the app you can check on outages, troubleshoot service issues, set up a service call, check and pay your bill, and view your internet usage just to name a few things.
Thanks again for taking the time to give us your feedback. We appreciate your business!
Phil C.
Mediacom Cable Company Information
- Company Name:
- Mediacom Cable
- Website:
- mediacomcable.com