Mediacom Cable Reviews

Mediacom is a very good service and we had very few issues with cable. My only recommendation would be to offer a better internet. Frontier is very slow and we are not even online a lot. I was also told several times that my cable and internet bill would be combined into 1 monthly bill. It wasn't a big deal to pay 2 separate bills but 1 would have been more convenient. I wouldn't have thought much of it but I was told at least 3 times it would happen and it never did. I have recommended Mediacom to others but I always have to make them aware of the not so reliable internet.

Mediacom's sales team was always nice, friendly and tried to get me the best deal. Their service was good and I had no problem with them. However, it kept getting too expensive so I quit and went elsewhere.

We've always had Mediacom Cable as we live in an area where there's no other cable company. We used to not have any problem when it was just the regular cable. Our old TV was with AT&T, the cable was with Mediacom, but we combined them and that's when the problem started. I used to have the TV to cable. They would all just go off because when one goes out, the cable, the internet, and the phone would all go out. That was a hard experience. However, they would come out and try to fix it. This started last year in June and it really got complicated. During the month, I was mostly out of service than I was in service. And right now there is still something else. But they have rectified as of the 20th.

Thank you. Please send someone to fix these spikes.

In 2014, my husband and I switched from satellite cable to streaming only. During this time, we also switched our internet provider from AT&T to Mediacom. During the enrollment phone call, the Mediacom rep told us about a promo happening where you could bundle Internet/basic cable (local channels). The price was good and since my husband does sometimes like the news in the morning before work that cable provides, I enrolled. We were fine with the services but two weeks ago, we received a message on the tv letting us know we had to switch to digital and would need an adaptor. Since we so rarely watch cable and mainly stream, I called Mediacom to cancel cable services. I was so glad I did since switching to Internet only saved me $40+ dollars on my monthly bill. The cable services were good, but not worth the price for the amount we were watching it. I may have kept it if the price was lower.

Mediacom has more channels for everything. It's great service but sometimes, it freezes up but not really too bad.

We had Mediacom for quite a while before and then we changed to Dish because my husband insisted that we do. We had Dish for 2 years but I wasn't satisfied so we went back to Mediacom for our TV's and have had them for 10 years now. However, I've had a bit of trouble getting the food channel when I got back to Mediacom and I've called them many times. I've had repairmen half a dozen times but they've always been real good about getting it straightened out for me then.

For the last 2 months the internet had dropped at random times during the day. Have had 2 tech's out to house and found nothing wrong and said it was an external issue and contacted supervisor. No one has contacted me nor has the problem been fixed. I have contacted 2 internet supervisors on tech line and was told they would relay problem to ground supervisor and have someone call me back. No one has called back. Problem still exist and no one returned phone call. Looking for another carrier.

I have Mediacom cable and internet. They are faster compared to other providers and I mostly use it for gaming. The quality and the service I receive from them are great.

I've been a Mediacom customer for about 12 months, and it's been good overall with them. I use them for my phone. When I moved here last summer, I got a digital satellite for TV and I told the company providing me with TV service that I wanted to pay for the phone service, too. But they said that Mediacom will provide the phone line. It was 11 days before I could get the phone turned on, and I didn't like that too much, but I got it and I'll keep it. The installation experience was good and was as quick as it could be. The reps went down here a couple of times. The line that Mediacom provided became unplugged, but they plugged it in for me real quick. They sometimes also help me with what my balance is and when my next statement will come. We used to have payment due on the 21st, but a lot of times I pay my bill on the first of the month.

We previously had a WIFI router (D-Link) and was able to view what devices were connected in our home network using a web page. Since switching to Mediacom WIFI, we no longer can view our connected home network of devices unless we pay $3.95/month to set up access to it. Why should we have to pay to view this?

Worst option available. Service fails CONSTANTLY! Tech support is a joke and appointments are weeks after you call. Hate this company.

Every time I have called in, my experience has been great, and every time I have a tech come, he is great, as well. But the customer service experience with the store rep never seems to match. I recently went in to get a additional box. The lady didn't seem like she really wanted to be there. I was surprised as I turn to walk to the door, she said, "Have a good day." But over all I love Mediacom. Thanks.

I got cable and internet with Mediacom and it was a great experience with their sales team. Installation was easy and the quality of service I receive from Mediacom was really good. Overall, it was time-efficient. They knew what they were doing.

I knew a couple of people in the building where I live at, and they recommended Mediacom. I ordered the package with the phone, internet, and HDTV. It took forever for my internet to come. I have service only since March but it's been a fantastic experience.

Internet down on 07/12/16 and cannot come to repair until 07/22/16. I pay ~$75/mo for this "service." Told if my modem was the problem they would charge me ~$30. Bought new modem; same problem. Said they would escalate to sooner if someone cancels. Someone needs to be at house within 15 minutes of when they call if that occurred. I work 30 minutes away and have no guarantee they will call. Unacceptable! Cannot believe any company would expect that kind of downtime... 10 days! This lack of service and consideration for a long paying customer is costing me thousands in lost revenue since I need access in the evening to solicit sponsorship and ticket sales for an upcoming event where I have invested $5000+. Time is of the essence and 10 days of lost productivity is damaging!

I've been a customer with Mediacom for about 6 months now, and I can not wait to be able to switch services. When I first signed up for service the deal they were giving me sounded very good. When it was time for the install I was extremely excited. Now I wish I never involved myself with them. This company has done nothing but stress me out since day 1.

Been with Mediacom a number of years and found that they are always working to improve their services. They hold their customers to a high value. Tech service is cutting edge and prompt. We have no complaints. We would definitely recommend without hesitation.

We use Mediacom for our internet and cable TV. A few weeks ago, we downgraded our cable and it was a nightmare. I talked to four different people and got four different answers to the same questions, so that was a little troubling but that's been the only real rough path that we had.

Mediacom was cheaper and their reps were knowledgeable and pleasant. I got the basic cable and two boxes and installing them went very well.

Repairman told me I should replace router but the problem was in computer.

Very good. I would highly recommend Mediacom.

I had another cable provider for several years, and it got to where I couldn’t watch a half-hour TV program, without going off half a dozen times. I tried Direct but they said they couldn’t put a dish on my house ‘cause there were too many trees in the neighborhood. They want me to cut trees but I told them I didn’t have $2000 to do it, so I went to Mediacom and I just got my cable service last Thursday. My experience with the installation team was fine.

I've been using Mediacom for about six years. I mostly use it for watching television, and the quality of their service is fine.

The service tech was very appreciative and helpful. The company has treated us very well so far. My experience with Mediacom started a few years ago. Then we had problems with everything. When we had an severe storm and an outage that lasted for approx. two weeks, our contact with the company was practically nil. I'm a liver transplant patient that receive an organ at approx. that period of time and needed contact with my doctors at that time for the medication and prognosis of my condition. When we finally got in contact with Mediacom, we explained our situation to the lady. She was very blunt and told my wife she couldn’t help us and told us to go out and buy a cellphone.

Cable modem was replaced on 07/03/16. Modem did not work -- 2nd modem replaced on 07/07/16 -- did not work; 3rd modem installed same day; was then informed we were not subscribed to certain channels which we had been receiving since Sept, 2010 and it would cost another $8.00 per month. On 07/08/16 talked to rep about billing -- she was to figure it out and call back, to date have not received call back. Very disgusted with service.

Mediacom has always demonstrated with me to be sympathetic, extremely helpful and understands any problems I have.

If the help we got from Mike on Friday 8/12 continues to hold, we should be just fine now. He also told us some other problems that might crop up and what we might do to resolve them on our own. I am very satisfied with the assistance we have received!

I wanted lower price for service. I did get a lower price but I had to give up a lot of TV service. I think I may add dish along with what I have then I will be used the dish programming and will be able to drop Mediacom TV down the road. With the offers from frontier, I will improve my internet and phone for a lot less money.

For approximately two plus weeks, channels 25 TNT, 30 TRUTV, 33 Spike, 46 CNN, 47 HLN, 49 MSNBC, 64 NIK, 67 TOON, 69 TVLND, 86 MtV, 88 CMT have not been available. Customer service message "There are outages in my area and should be ok shortly."

We had Mediacom in the past so when we moved back to our area, we contacted them. They were very friendly and helpful, and they installed everything quickly and professionally. With our cable TV, we have a couple of channels that don't come in as good as they should and we sometimes lose them. When there are bad storms, there's a feed from Mobile, Alabama to our local provider and we'll lose a couple of the channels. As for our wireless, we have to reboot the modem more often than we should. But other than that, it's been a very good experience.

I’ve always had Mediacom as our Cable TV provider. I just got my new adapter last week, and the gentleman that installed it was great. I hate their remotes - they are awful. I've got to press so many buttons and then go over it three times before the TV will come on. I have one television that isn’t HD, and that remote works wonderful.

Really two experiences. In the summer heat our cable signal began pixelating badly, and the Mediacom man went through his checklist and determined, correctly as it happened, that the line between the street and the house had gone bad. He replaced it easy peasy and tweaked the box at the street to improve the Internet speed (now running at a blazing 57.8 bits per second). While on the phone about that, I asked Mediacom about upgrading our cable & DVR boxes, which we've had for over a decade. The rep set me up with new TiVo units, which the installation guy got up and running in no time. WOW! The TiVo interface just upgrades the whole environment! Plus the box provides access to Netflix and a host of other apps. We never have to turn anything off or switch inputs - it's all right there!

I have had problems with losing the phone and internet a few times in a month with one being longer than 12 hrs. I was very frustrated especially when I reported it from my cell phone and told that there are no outages reported in the area.

Very limited assistance and then schedule a tech to help out weeks later. Not happy at all.

The man that came out to install this did not do the job and we had a lot of hell with it and very upset with Mediacom and do not think we should be charged installation.

The installer was prompt, pleasant, informative and very quick. He did an excellent job.

I called for service due to slow internet speeds. The young man who came to the house was VERY cordial, VERY competent and VERY thorough. He identified the problem as a spare splitter someplace, which I couldn't believe I had. Lo and behold, he found 2 of them left over from when I had Mediacom phone. He removed them, ran a new cable to my modem and I have had awesome internet ever since!!

I was having trouble with TIVO knocking our secondary TVs out and slow and inconsistent internet. Twice I called tech support and they fixed it...temporarily. Third time they sent out a tech. He fixed it within minutes and saw that our connection to the house was old and had started to fray so he put on a new connection also. I liked that he saw an eventual problem and repaired it before it became one. Very good service!

The internet service from Mediacom is horrible. It is loaded w/ so many ads which makes everything slow to open, often lockup, then you have to PAY for extra speed to open their ads, NONSENSE! Also, TV shows are terrible, all garbage and if you do find something, commercials run 17 in a row. By the time the show returns, you forgot what it was about. Might as well just watch network TV. Rates continue to go up FOR WHAT? More ads! Considering Cancelling.

We have used cable, phone and internet from Mediacom for several years. Service has been reasonably effective and reliable. Yet three days during the past month we have had no phone or internet service. My granddaughter lives right next door to me, but has been unable to get Mediacom service for nearly three months. Mediacom claims the location is not in their service area, even though the homes on both sides are served by Mediacom, and the house has cable connected to it from the pole at the street. If there were some other company available, I would look for another provider.

We've had Mediacom for five years. We got cable, internet, and phone and it's been a very good experience. We have them for personal, everyday use and the quality of service we receive is great.

I've got TV, cable, internet and phone service from Mediacom. They're supposed to be sending me a new box so I can switch it over myself. They've already gotten the information. My TV is on all day - my husband likes Westerns, myself and my daughter like the game shows, and my nine-year-old granddaughter is into the cartoons, especially Paw Patrol. The cables and the phone service are fine; it's just the internet that has issues - a lot of that might have to do with when we're getting bad weather. Other than that, when we call, they get here as quickly as they can.

Cable rep made several suggestions with resetting cable box. Remedied the problem. Rep was very courteous and stayed on phone to make sure problem was solved.

Mediacom representative gave her name and the reason she was there and went about her work. Very happy on the digging in the yard and the neatness of her work. Very happy with this representative and gave a good impression on Mediacom.

Agent Tom in Pensacola was very knowledgeable and helpful in restoring WiFi reception. Only complaint is that there have been problems on consecutive weekends requiring fixes by your service people.

I am still not a fan of their customer service. A friend of mine had a similar probable to mine and was waiting for a technician to arrive - in a week and a half.... so she would have been without cable for a week and a half. I sent her the instructions and she fixed it herself. That is frustrating... but apparently, it is what it is. If you have a problem, try to find a solution online. Call their customer service as a last resort.

I've been with Mediacom for a long time. I have their internet and home phone, and the service has been good all this time. The installation team connected it real quick because I just got my equipment for the other house and then I put it in. They checked the bulbs and then everything was ready to go. The sales team are also very nice. Every time they have deals, they always call me and ask me if I want to upgrade. They always advise me on new things. Every time I call, they're very efficient. They understand what I'm saying and then they fix the issues if I have one. It's been a great experience. I don't have any reason to look for another company.

I find Mediacom a lot friendlier, more efficient and better than the others. Their salespeople were very polite and I liked their attitude and the way they presented the service which was very good. I ordered TV and phone at first. I did the internet for a short while which was great. It was there for my entertainment then as I was stuck at the house and don't have any place to go. But it got to where I couldn’t afford it, so I took that out and no longer use it. The quality and speed of the service were great. If I had any problems or questions, they were right there. They explain things. All I have to do is call them and they will resolve the problem. And if the problem can’t be resolved over the phone they will send somebody out right away or as soon as possible. Mediacom's service is excellent.

We've had Mediacom since I was younger. At the time when we were living in an apartment, the infrastructure around was poor or needed repairs. So far at the new house that we moved in a couple of weeks ago, all has been really well although I hadn't really done any tests on it yet. The tech that came out to install was knowledgeable and knew what he was doing.

I have been with Mediacom since 2011 and have internet and phone. I got tv service with TiVo and it was horrible compared to Dish tv for tv service. I called and cancelled tv service within the first week. My internet was downgraded to prime speed and usage with the tv package. I had ultra speed and usage before. When I cancelled the tv service they said I would go back to the package I had before with ultra. Well it still hasn't gone up and telling me my usage is high and the speed is slower than what I had with ultra. If I had a choice for a different internet company I would switch. The prices with Mediacom are outrageous if you are not a new customer. I pay a high amount every month. Maybe it's time to give Frontier a chance.

Mediacom is a very popular company and everything was good when my sister signed up with them. Everything was working fine when the sales team came and they were very polite and resolved any problem. My sister got services for the internet and most of the TV channels. Everything seems to be running nice and clear and I don’t see any problem. I use her internet on my phone when I'm here. It has been a wonderful experience with Mediacom.

I moved into Montgomery two and a half years ago and Mediacom's number was one of the choices that was on the little form that I got from the Board of Directors. I didn't check anything else and decided to get them. They were there when they said they would be for the installation and I was really impressed with that. It was real easy to have it done. When something went wrong, I gave them a call and they were able to fix the problem right away over the phone. So I've been very happy with it. I would never consider switching, however, I'm concerned about the price going up every year. I don't know how long I'll be able to stick with it. Otherwise, everything else is good.

My cable and internet has gone out two weeks in a row. The first time it was out two days then came back on. Now it's been out since Thursday 7-8-16 and now they say they do not enough service techs and cannot come out til 7-14-16. I cannot believe this. I am going to switch to another service. I am so tired of hearing they are sorry for the service outage. But the lack of service techs to do proper repairs is just unprofessional and not the kind of company I want to pay for.

I just got a new phone with a new number and I went to pay my Mediacom bill and was letting them know that this number was currently mine and that I had been getting phone calls for this gal name Journey and asking how I could stop the calls... The guy begins to get smart with me which I believe his name is AJ saying that he took care of it and then asked, "can I ask you a question?" and I go, "yeah." He goes, "how did you know Journey was a girl?" I said, "well just by her name I assumed" and he goes, "oh well if you said your name was Steve I would call you Mrs. Steve"... well that's fine you actually hear my voice and can tell I'm a girl. I just got a voicemail saying her name and assumed she was a girl. If they left a voicemail saying Steve I would have assumed it was a guy so he was basically calling me a liar about knowing her or being her even though I'm clearly not her.

We use Mediacom's service for our business because of how good they've been. I got the cable and a phone. The sales reps and the service that we received were good.

OK so after two years of constant outages and speeds less than half what I am paying for it looks as if my service has been fixed. The last time I called and complained Mediacom sent two tech supervisors and their boss and after some work outside and replacing the modem (all of which had been done at one point or another over the last two years) I have had only one minor interruption in service and my speeds are right where they should be. I am finally satisfied with my internet service. I would give more than three stars but it took two years to get this resolved.

I have been with Mediacom for over 18 months now and it has been a constant source for aggravation. I have had their Ultra Internet plan (100mb down/10mb up/1TB data cap) which should allow for fast downloading and uploading of large files both for work and home. At least one to two times per month I have had a Mediacom technician out to check on my internet because I am only getting about 30-40% of what I am paying for. For the first 3 months I was constantly arguing with the billing department about the fact that I have my own modem yet they were charging a rental fee. The next six months after that I was fighting with them because I would constantly get throttled down to 50mb because the information on my account shows I have the Prime plus and not the Ultra despite every bill showing I have it.

Mediacom was the only cable TV around, so I went with them. The installation guy came out, and I watched him as he was doing his job. In a couple hours, he was done. The services I receive from Mediacom are good. Sometimes, when you call, they get a little short with their answers, but that’s fine.

Mediacom's sales team was perfect. I got the whole nine yards of their service. When I need them, they come out and fix the issue. I have a Nextbook Ares 8, Google Play, Intel, Bluetooth, HDMI, and Wi-Fi. The last lady I talked to said that the TV part comes with Flixster which I don’t have to pay for it to get on. It's also got movies and TV, Net Nanny and Office Suites. I have internet as well. The problem is I have no idea how to work all of these so I was thinking about calling and see if I can get some direction on how to use them. But the service has been good so far.

I've been with Mediacom ever since I got an apartment. It has been many years and I've been trying to keep my bill out of a $100 because while I was paying a $100, somebody else had the same thing but is paying less than mine. So I called them to have it upgraded and my bill is $84 now. Also sometimes, they play some of the movies over and over and I'm tired of watching the same thing.

Mediacom is supposedly a really good and fast service. I take care of my personal business like my banking and investments with their internet and it works good. However, it has had bad connection and slow speed this year. This past week I had to call them and they've had to redo or reset something in the office up there two times. Then they also told me I had to reset my modem at least once or twice a week to keep the speed up which I don't understand why. I've never had to do that before. This morning, when I went to use the service, it was slow again. So I reset again and now it's back where it's supposed to be. As long as I've been on it, this is the only year I've not had really good service out of the system. I think there's a problem in the system but I can't get them to admit it.

I called Mediacom Thursday, June 30th, to set up a time for our cable and internet to be hooked up. We moved and have all of the equipment. Shouldn't take too long to perform this service. I was told the first available time was Thursday, July 7th. They did move that up to Wednesday, July 6th, between 1 and 5 p.m. They did not show up.

As of right now, we still haven't got hooked up. A Mediacom guy came over and took off an amp that was already here and as soon as he took the thing off of the wire, it showed a weak signal and all of a sudden nothing's working right. When my son-in-law suggested that maybe it was on there for a reason and helped boost the whole thing, the guy showed an impish attitude. My other son-in-law was over the same day and was talking to the guy asking him if he was the one that was working on our cable, and the guy got an attitude with him as well. I called Mediacom while he was here to make sure that they shipped all of the stuff to us. They did but it was just the guy's attitude because it was like I was stepping on his feet when I was only trying to find out and make sure that nothing was shorted and that everything was there in order to actually benefit and help him out to where he's going to be able to do his job correctly.

Mediacom reps came right out, put the cable in, and they were fine. We have their basic TV services for our lake house and it's good. We use it for family TV time. However, when the cable goes out, it takes a week for them to come and fix it and that's a long time.

I did not have an option to select 0 stars or that would be my choice to rate Mediacom's service. Mediacom is the only service available in the area that I recently moved to. I had phone, cable, and internet installed in March 2016. All 3 services go out all day long and if it rains I get no service at all. This has been going on for 4 months. I was told it was the modem I rent from Mediacom and they agreed to send a technician to sway out the modem. After waiting for 2 weeks, the technician arrived last Tuesday afternoon and told me it was not the modem, but the Mediacom box outside. So I took a half day off from work to wait and find out the problem is not even in my home. I was promised someone would be out the next day to repair the box. Nobody came to repair the box. I called Mediacom again and was told they would definitely be here to service their box on Thursday and they have 24-48 hours to reply.

Mediacom Cable prices keep going up - again. It's outrageous how much we have to pay for just internet only. Tried to cancel cable but found out that I'm locked into a TWO YEAR contract. I don't remember it being that long. I called to delete the promotional premium channels (the few I had) so that I would not be charged for them after the promotional runs out. In the process I was given the "opportunity to sign up for a "package deal" including the phone which would increase my bill by about $35/mo or more. I don't understand what these folks don't get about my wish to REDUCE my bill, not increase it.

I wanted to use Mediacom so I got a cable TV and internet with them. The installation experience was great. I just have the internet at the moment and it's fast. Mediacom provides pretty good service.

Had a nice experience with the Mediacom sales team. We ordered the internet and the guys who installed it were knowledgeable. Usually, the connectivity would go out once a week and it's really slow sometimes, but I don't know if it's the area. We could have a lot of people around us on that same company in the area. We use Mediacom's service basically just to watch videos for family time. It was a great overall experience. Their service is good and did its job.

Good service value for the money. Thanks.

I own a business in this town and we have Mediacom business plans. Their sales team made some recommendations that suited my needs and everything went well. They're an acceptable company that gives what they promised. I'm satisfied with them.

We wanted internet, TV, and telephone when we moved here. Mediacom was the recommendation which I got and everything went well with the installation. The gentleman was very professional and friendly. I haven't had any problems thus far.

I have been "bundled" with Mediacom for several years and was a customer long before that. I feel I was paying too much monthly because my service has been interrupted sometimes for long periods of time. However, I contacted Customer Service and, after almost an hour of figuring, she was able to give me a lower monthly rate. I still feel that I am paying too much, as I am on a lower fixed income. The new 2 yr. contract, which I had to agree to in order to get the lower rate, entitled me to WI-FI. I did not know what this was. They sent me 2 boxes of equipment and scheduled a man to come & install it. When he arrived I asked him to explain WI-FI to me. I neither needed nor wanted WI-FI. He was very nice and took the equipment with him. Overall, I am satisfied with Mediacom.

I finally have multiRoom TiVos that work again. Just did a speed test also getting better than my promised speed of 50meg once again! From my desktop (hardwired) I am pulling 77meg consistently. After 3 new modem swaps, they rented me Cisco's DPC3925 docis 3.0 with a wireless gateway that works great. It also offers wired connection spots for my TiVo Pace DVR and my desktop computer. Mediacom credited my account for a full month of service for my troubles but best of all my services are working great!

I live in an apartment building and they provide our TV for us, and it's Mediacom. When we pay our rent, the cable's included. I also have my computer and telephone through Mediacom. A couple of times I had problems with my computer and the customer service reps were great when I reached out to them. I've had Mediacom for many years and I changed to a different company once for my phone and my computer, but I was not happy. So I went right back to them.

We live in a really small town so Mediacom was the only option I had. Everybody on the phone was nice and helpful. The guy that came and installed it was nice too, but my wife said he forgot to hook up our phone. I had to call back and have them do whatever they do with the computer, then it worked. Other than that, everything was fine. Our wi-fi, cable, and phone are good. When it rains or storms, we lose cable all of a sudden but they told us that when I was setting everything up. I'm almost 30 years old and this is the first time I've had cable, so all of the features like being able to do Netflix and all those options that I've never had growing up are cool.

Was notified via e-mail that we were required to have a new modem sent to us and installed in order to retain internet services prior to a certain date. We finally broke down and allowed one to be sent and spent over an hour getting it activated with the assistance of customer service rep. Had it less than two weeks and had to reset it 3 times to get internet to reconnect. Then during a brief storm we had lightning strike across the street and the power fluctuated for a moment and came immediately back on. The internet was down and we checked on the modem, reset it and was on the phone with customer service rep for a combined two and a half hours trying to figure out why the modem seemed to be working on your end but my computer kept giving messages that there was no service.

I always hate to call. I would rather get a root canal.

I have had Mediacom service for quite some time now, probably somewhere around 5+ years or more. In all that time I can honestly say I have never had a problem and taking into account time before, I've never had a service work as well as Mediacom. The one complaint I have is that similar packages with other companies that perform just as good are in some cases much, much cheaper than Mediacom's pricing. If there were one point Mediacom could improve on it would be price points. I would and routinely do recommend Mediacom service to my friends looking for such services.

Install new cable box - Very nice work and was done in no time at all.

I switched from WOW to Mediacom, and we've had a lot of trouble with the service. We've had it for a little over 1 month, and we've had technicians over every week to resolve issues. We've already replaced the modem once. Also their techs have not shown up twice for appointments for which we waited from 8am to 8pm. We changed because WOW was charging about $230/month, while Mediacom is only charging about $150 for slightly better service in theory. We're not under contract, so we may sign up for another service.

When we switched to Mediacom at first it was real reasonable. Now the prices have risen to what I was originally paying with another carrier.

I have call several times about cable service interruptions and you keep wanting to send a tech to the house. I was completely unsatisfied with the installation... The installer would not tell me about how to use the tivo... I asked about it and he asked if I knew how to google?? He said that was how to learn about the tivo... When he left, I tried to get on the internet only to find that he had not hooked my computer to the Mediacom system... I had to go get an ethernet cord and hook it up myself. Later, I was having trouble with the cable. When the tech came to my house, he said the installer had hooked the cable up incorrectly.... Another time I called about an interruption in cable service. It cleared up two days later (before the tech could come out)...

We've had great experience with Mediacom. They did a great job setting up our Wi-Fi and whenever we have a problem with the computer, they were very happy to help us with it. I can now understand their English. It's really great now as compared before. The only complaint I have is I keep seeing them lowering prices and I'd like them to offer us a special deal because we've been long time customers. We haven't switched to DirecTV like a lot of our neighbors have. We're retired so it would be nice if they'd offer 5, 10 year customers a special deal for a year. Their service is outstanding and they're very responsive.

Mediacom is in our area and our experience with their sales team was fine. The installation experience was also fine. We got Mediacom's internet service and use it for a little of everything-- gaming, family time, business, personal. The service works fine and everything works good.

Over the years it's been the best ISP provider with a very minimal downtime. I do everything online, school, working (when freelance), email, social media, bills, banking, shopping and more. :-) Thanks for keeping it up and running!!

I needed cable and I went with Mediacom at the time because of their price. It's good when I have it. We just got our TV going again but sometimes it will go out and we don't know why. My phone would go out as well which I need since I'm disabled. I had their internet but just have the phone and the cable now. My bill kept going up but everything keeps going out.

You make a appt. for tech service. They never call or come. This happen four times in 8 days. We have had Mediacom for 15 years and it has been awful. The women in office are very helpful.

I've been with Mediacom for 22 years. I live in Jacksonville, Illinois and Mediacom is our provider this town. I use their internet and the television. I have the highest speed they got and I use it every day mostly for business. It's good though it could be a little cheaper. I have switched from Mediacom to DISH or DirecTV before because when I sign up for Mediacom, it goes up almost double after so long. But if you're a newcomer, you get it cheaper so I switch off then go back repeatedly which I don't like.

2 repair men came very soon and upgraded my power at the box because I had very weak power, the next day a line man came to replace my line coming from the pole to the house, the line was very old and peeling. My phone is working very well and I have more power to my computer, the tv is brighter. I say that is good service and very prompt also, thank you.

Pricing is high. I would prefer to be able to choose individual channels rather than having to pick packages. Customers pay a lower price initially, then the price goes up. If the customer is savvy enough to call you and threaten to drop you, then you lower the price.

I am so upset that my Des Moines based news channel are no longer available to me! I have to watch news out of Cedar Rapids & the quad cities which have nothing that is of importance to me. KCCI was the channel I watched several times a day. Their news and weather included Conrad and Marshalltown (the closest larger town to me) why am I not able to have the choice as to what is my viewing area. I am so mad.

Awesome internet speed, good line up on tv, and phone service that is free. I hope you don't change that.

First 3 months after setting up payment criteria and successful payments, your system would no longer use them, kept getting different issues alerts. Contacted your customer service people and they would not help me resolve this issue. I now have to pay, buy telephone. Not happy with this.

Although I have had problems with the quality of the cable, the service and timeliness of getting the problems resolved is faster than other cable services in the area.

Waited from 8 a.m. to 8 p.m. and no one showed for a scheduled appointment. I have had problems since the initial installation.

HD channels do not change channels when selected and email keeps timing out and I have to change passwords numerous times and it won't allow me on all the time. Tech's can't find problems and aren't qualified to troubleshoot. Numerous times they say they can't fix it and have to reschedule appt, again and again. Very dissatisfied... email problems still exist so does HD problems.

I have never been unhappy with Mediacom when I have had a reason to contact them. Always very helpful and courteous. That is why I have been and will continue to be a subscriber.

My internet hasn't been working for 5 days. Tried to call in to the office - couldn't get through. I'd like my bill credit please. No internet for the kids is a bad thing.

I think Mediacom is a great company. The people are friendly and service is great. The reason for a three-star review is just what they advertise is not what you get. I see that I could have TV, phone and cable for $89 but then when I called it was only a certain speed or no DVR. Which is not show on the ad. Also if there is an outage or something happens with the internet it takes at least a week for someone to respond or to come out and check on you. Being as I work from home that is a big issue. I also think there could be discounts for users who have been around over a year!

Recently I downgraded from their triple play because the phone service was not consistent. Many dropped calls. This was especially troublesome when you had to call a government agency and you had to enter information on the "Q" system. I got rid of the phone service and got internet and a TiVo service because the receivers were $5 instead of ten. It reduced my cost by $20.00. The issue is that many times you lose channels and can not watch what you want when you want to watch it. The "ON-DEMAND" feature doesn't always function. The system goes down and you have to wait till it comes up. I have no issues with internet but I must say that it is on the pricey side. The other issue is that not all the personnel seem to be that familiar with the TiVo service. Conflicting info when you talk to different reps.

I called a few months ago and got no help at all but these last two calls I made customer service was excellent and what I needed was taken care of. Just let me say this. Your automated robot needs to be reprogrammed and I absolutely hate being told what I can do online while I'm waiting and your ads to me are short on honesty and big on bragging.

Your rates are getting way toooo high. After my time is up I will be moving on. You show LITTLE respect for your long term customers. You give great discounts for new customers and none for your "VALUED" customers. Those of us on a fixed income are not given any consideration.

The most recent interaction I had with Mediacom was when I contacted them about getting a new remote for my cable box. I should probably mention that Mediacom recently closed an office that was very near my work which, if I had still been able to just run over there, would have made this a very simple thing. As it was I ended up calling them and they were very friendly and offered to send me a new remote at no cost. However, after a few weeks the new remote had not arrived and I needed to call them again. This time they did get the order in and the new remote arrived a few days later and I was not charged (and having the new remote is great; I just about had to stand on some of the buttons of the old remote to get them to work).

Actual response time was almost always too far out. Had to insist on better service time. Took over 5 months to get tv working properly. Had several calls to get bug worked out. After was never follow up to see if everything was working properly.

The Mediacom app was a breeze to use. It let me troubleshoot the problem, reset the modem, and solve the problem without having to go through a frustrating automated call. It was so easy!

No outages... that's one thing I love about Mediacom. When you did have a problem with the cable box, customer service is there to help with out the runaround.

I'm very pleased with how the company handle my call. The tech that came out was extremely wonderful and very nice. He knew just what to fix and made sure everything was working properly before leaving. Thank you MediaCom.

The cable and internet service is horrible there is always a problem. My neighbors and myself are always calling in about the cable/internet not working correctly at least 2 times a week and more sometime.

I have the entry level cable and I really don't have a speed problem normally. I feel that for the price of cable at all levels, the performance could be about 20 percent better. I have tv, internet and phone now and think I spend more than enough money to Mediacom. My entertainment via minimum standards cost me more than my heat and water and electricity most months. Being retired, I look for lower expenses almost daily. I would like to move up to the family level on tv and the next higher speed on internet but I don't consider the added features worth the considerable expense to obtain them. I am just under $100 per month and pretty sure it would jump at least 40 percent when we can only watch one channel at a time. Also, the additional channels are about 12 unwanted to 1 wanted. Other than that, Mediacom has not been a big problem to me.

Had a very good experience. The salesperson was very friendly and experienced.

I switched over from Qwest and it's been miserable. It's one been a week and my internet is still not working. When I called customer support he wasn't helpful. And I asked for a supervisor and he hung up on me after being on hold for 15 minutes. I'm trying to get a hold of someone in corporate at this point.

My bill was too high and climbing. I'm on disability and about had to cancel. I called and got a few dollars taken off.

Fast reliable service.

My rate went from 89.00 to $186.00 in two years time without changing services. I Called many times to try and find out why and if they could help me. They would not get the rate lowered compared to their competition. Will be thinking about changing services soon!

I've always had Mediacom. At one point in time I had the high end cable and the high speed internet, and now I am just a high speed internet customer. Their service is excellent quality. Pretty much any question I had for the sales team was answered. And the installer was above and beyond a good experience. He gave me tips on how to increase my internet speed for the stuff in my house. It's something that he didn't have to do, but he did and I'm really appreciative of that. There's a reason I'm still with Mediacom even though we get daily mailings from other internet service providers, and it's because I know what to expect from Mediacom and that's 5 star service.

Tech is as nice a person as could be. He checked all sorts of things, even laid a new line from the pole to my house. Problem is not cured but is much better (lots of tiling). I need to make another appointment but it is getting old. I have been a customer since Mediacom came to town however, it may be time to try a different server.

I will always refer friends, family, and customers to Mediacom. The service is always fast and efficient. The staff is always courteous and if they don't know something they find out and get back to you.

I had a great experience with your help.

I have been a customer at Mediacom for over a year now and have had, without a doubt, some of the worst customer service experiences of my life. Incredibly rude reps would call me early in the morning (I work nights), and give me high pressure sales pitches about upgrading my service. They would preemptively charge late fees on my bill for the next month, change my prices, and give misleading information. When I made a partial payment on my bill (more than half of what was owed), they treated me like a criminal and made it sound like I had to also pay for next month's right then and there to this rep or I would lose my contract. I pay my bill every month and have for than a year, yet am consistently treated like trash by this company. They were in contact with me, more than half was paid, but they went on to cut my service, and are forcing me to pay for next month as well as an exploitative "reactivation" fee.

Two Issues - 1.For the last three years we have experienced HD cable boxes issues. After a new box would be installed within months it would stop working. I wasted several trips to retrieve new boxes, with still no assistance besides being told this one should work. The last technician showed up and checked the cable frequency entering the house and being distributed to the 5 TVs, he stated a booster was needed. He installed a booster and all is well now.

Happy with the experience.

Have had Mediacom cable at our vacation home at ** for about 10 years now and have no complaints. We aren't there very often but have not experienced any problems with service when we are there. And we are very happy that you offer the discount for the off season since we only go there every 6 weeks or so for a day or two during that timeframe to be sure everything is ok at that home.

Mediacom provides a good service that is the most affordable in my opinion. I hardly ever have any issues with the cable aspect of my package. I have had I think one issue where the cable wasn't working correctly, and I called customer service and they fixed it. I pay for 100GB a month for Internet speed. It only feels like it runs fast at all about half of the time (which honestly is better than most Internet providers). But on my ps4, I can NEVER (wired or not) get past like a 15-30 download speed. I got 84 DL Speed on my Xbox (finally), but never on my ps4. Also, the MLB TV app has TERRIBLE quality like 99% of the time. But I can't tell if it's the app, or the Internet at this point. All in all, it's the best I'm gonna get, so I guess I'll get used to it.

Your representative was able to walk me through and resolved my inability to use my iPad. Also any time I've had to have your local service representative here, he has been very polite and knowledgeable fixing problem without making me feel inadequate in his field of expertise. Thanks.

Fixed guy had good experience. Thank you.

The technicians are very helpful in fixing problems over phone.

Your request for feedback, I am mostly happy with Mediacom, however with the stated 50 mbps download speed I am puzzled why I am having so much trouble with my Roku device.

Mediacom has left a cord stretched across my front yard for almost 3 weeks. They said they would be back but no one has come to bury this cord. Today is Tuesday 6/21/2016.

The DVR box that have in the living room is not working now. And then the prices that Mediacom has are too high and think that they could be lower and affordable so can afford it. And then also offer more channels too like there is a up channel and some other channels offer more channels.

The technician came in and quickly identified the problem not as the "black box" over the T.V., but the T.V. itself. He was prompt, courteous and helpful. I appreciate his coming out.

First tech came out did not even look at tv that we were having trouble with, ran new cable from street to house, made some adjustments to signal still freezing up. Rescheduled, came out 5 days later, #2 tech changes out DVR box on tv that was freezing up and it stopped freezing up. First tech was here 2 1/2 hrs doing whatever? Second tech here less than 30 minutes. Guy that buried cable did a bad job (I think a 7 years old could have done a better job). I call back in to get someone to straight the mess out. Again not a very happy customer with the call back from whoever cover the cable.

I updated with Mediacom Cable to a little faster internet service and the quality of service we got from them was good. We don't have many options on cable or internet companies for our area, and Mediacom was the best. I'm very satisfied with the sales team and it was good too with the installation team. Everything is great.

Service rep straightened my box in the backyard. I wasn't sure if I could or should do that myself. It took about 1 minute. Thanks.

I received my bill and notice that I had a balance owed even after I sent my payment. I called Mediacom to ask why and was told it was because of HBO. I told the rep I could not afford this, I canceled HBO and she went out to see what else I could change to save me money. She reduced my speed. She never said that by doing this I would increase my contract date out.

RATES GO UP, SERVICE GOES DOWN. CONSOLIDATED JUST PUT FIBER TO THE HOUSE. Mediacom no longer the only game in town. You could give seniors a discount.

I ordered 50 mbps internet and paid on time every month for a few months before I decided to upgrade to a total package with tv/phone service. I was told it would be 89.99 a month. With fees it would be around 117 which I agreed to. Little did I know I was going to be charged for two months plus an upgrade fee on my next bill. So, I went from paying around 50 dollars a month for internet to 250 dollars on my next bill. It was going to take me a little time to get that much, so I attempted to pay one month before my service was disconnected and was denied. I had never had any late fees or extensions until I tried to upgrade my service, and since I could not make a deal, I am losing my service. I wish we could've worked something out. All I need was one month and I would've paid everything in full.

Way too long to wait for repair of internet.

Have yet to have a technician show up that knew what they were doing or that could their job efficiently. Problems are never resolved, only patched. Faulty equipment from day one, still not working properly. Software issues that are unresolved. Charged a service call fee for technician work on their equipment. This company is horrible.

Mediacom was offline on Saturday for 10 hours. No reason nor explanation given. Phone call was promised when back on power, and no call given.

Friday we had bad storm that blew out 5 or more families cable. I was told we had to wait for tech and they can't come out until 24th. I asked for earlier service because nothing works. No Internet, phone, cable. Their response was someone would call us if it was possible. Very rude. It costs a lot of money to be out of service them many days. They need to have next day service in emergency situations. Take job more seriously for the amount us consumers pay.

I've had DISH and I found it to be unreliable. When I called them for help, I would get this explanation that I had to stand up and spin around three times and pinch my nose before I could get it to come back on again. I told them, "You do that to me one more time and I'm leaving." And they did and I left. I switched to Mediacom and it has been good. I use their service mostly for cable. I sometimes get a little concerned when the service goes out but it doesn't happen all that often. I'm not that upset about it 'cause I get immediate service. And when I call, I also get knowledgeable people. However, it's expensive.

I was using a Verizon Wi-Fi and it has limited data so I got Mediacom's internet. Our house was already wired so they just had to plug the system in. Their service was good. It's a little slow sometimes and sometimes it goes out but that's not often. I only use it for personal use though. So far, everything was fine. It was a very easy experience.

The customer care informed me that a tech is to come to my home at a scheduled time and date to switch my service from digital to basic service in which I had requested in order to cut down on my bill since my income had decreased. That tech never called nor showed. I called a few different times throughout the day to see what the issue was. When the tech finally arrived, 8 hours later, he appeared frustrated because customer care gave him a work order to just do an outside job where he was to make a switch then that was it. He was never told that he was to come inside and switch out the equipment. Apparently the first customer service rep who placed the original order entered it incorrectly. I also was not aware that any equipment was needed to downgrade thus I was confused when FedEx shipped me equipment. The original rep never mentioned any equipment being shipped to me.

Mediacom Cable Internet is more affordable and has the speed that I like. I use it to talk to my family on Skype, checking emails, doing some searches online and for work. The sales people I spoke to were very helpful. The installer that got here called me earlier in the morning to tell me that he was gonna put me first on the list. Unfortunately, I was at work, but he still asked when I was gonna be here. So when I got home, he was already waiting for me and the installation went very fast. Overall, I do love the quality of their service. I'm totally satisfied and I definitely would recommend it to my friends.

I have been a Mediacom customer since 2010, the only reason I remain a customer is b/c they have a monopoly in Ridgecrest, CA. I called to move my service from the temporary apartment I have been forced to live in the past 4 months while my home is repaired after a water pipe burst damaging every room in my home. I called yesterday to be told they would call me back; guess what after 24 of no callback I called again for the original agent to do nothing. Finally get the setup arranged for the transfer to be told "We don't have any appointments for 2 weeks."

This issue was resolved to my satisfaction. I would still suggest getting it in writing when equipment is returned.

I was a customer of Mediacom for many years. When we decided to buy my husband's homestead and move, we called and emailed to discontinue service. We continued to get bills for two months and kept calling and paying. Finally we were told that the reason we kept getting billed was because the equipment had not been turned (which consisted of one small box and a remote and which we had been told was outdated and did not need to be returned). We turned in the equipment on 1/7 and continued to be billed the rest of that cycle and then 1/25 to 2/27. We finally refused to pay the remaining $64.00 and have been turned over to collections! Thank you Mediacom for the worst customer service ever, for a customer who paid you for years on time and as expected. We will have to go to court for last $64.00. Yes, it would be easier just to pay it, but ENOUGH IS ENOUGH!

I've always used Mediacom. I have their internet and cable service, mostly for personal use. The sales team have always been really nice. It has always been really good too with the installation team, except this time, they didn't act like they knew what they were doing and they were rude. When the first two installers came out to hook up, the quality of the cable and internet service that we got wasn't good, so they had to send a man back in the afternoon to fix it. Moreover, when they hooked up my service, they accidentally unhooked my neighbor's service and she has called repeatedly for someone to turn it back on, but no one has come. I feel really bad about it. I'm the new neighbor and I come in, and then I've got cable and internet, and she doesn't.

We went with Mediacom Cable because of the slowness of the Comcast XFINITY we had. The package we got is pretty inclusive and comprehensive that includes internet, phone, and cable. We're retired so we use our Mediacom services pretty much for personal use. The installation was very easy and went very well. The installers were prompt. In fact, we added another TiVo and they took care of that very quickly too. The picture is really good. We also picked the faster internet speed and we've been satisfied with that. If I had to do it again, I would choose Mediacom again. They were courteous and efficient.

Rude techs that don't understand IP. Charging for a service they can't provide. Support that has no idea what has already transpired over the course of four months. I pay for 150 down HSI, they can't provide that and give me the runaround when I ask them what the issue is. If you have a choice, don't use Mediacom. They're an incompetent company that in many ways, reminds me of a lot of our politicians in Illinois.

We've been with Mediacom since they first came in to our area of North Webster, Indiana and we chose to have it instead of an antenna. It goes back to when it was the only cable service and we've been with them ever since. They have an office which is only about 3 1/2 miles from our home so occasionally we go in there and if we have questions, they do fine.

Internet modem I rented from Mediacom stopped working suddenly (less than a month old). So I called customer care. They told me that earliest technician can come and check issue is after 7 days. (Internet is must to have, as every night I have calls and not having internet for 7 days means I need to stay in office till 11:30 pm everyday and also on weekends). I asked for place where I can go and get modem checked myself. They gave me address of place and told that place would be open till 5 pm on Sat. However the place was already closed at 12. So I gave up and bought a new cable modem from Best Buy. Informed Mediacom about it. They told that they will charge me rental for modem till I return it to their office. So currently they are charging me rental for a modem that's not connected and not working. :-(. Very unhappy.

I want to give you a 5-star rating because your customer service is outstanding, but I can't as the service is not. I have been a customer for almost 2 years. I have had problem after problem with internet that doesn't work most of the time. I have called and called and have had service man after service man here to fix it, with them saying there is nothing they can do. It's condensation from the lines not being buried deep enough. I have had 2 reps tell me they would adjust my bill accordingly and have never received that discount.

I received a call today from Mediacom to upgrade my internet. The rep said after we upgrade my service that I could buy the modem/equipment from Mediacom to help save on my bill. So he transferred me to the department so that I could buy the modem. She advised Mediacom doesn't offer that. That I would need to go to Walmart or somewhere else to get the modem. I asked her to transfer me back to the other department so I could cancel my upgrade. She put me on hold for over 15 mins. I finally had to hang up and call back. The third rep said that I could buy the modem. They are very uncoordinated with each other. I will never recommend Mediacom to anyone!!!

I, like so many other Mediacom customers, became, first frustrated, and then angry with outages, channel option packages and other issues. Back in September I called to cancel Mediacom. Some lady I spoke with agreed to lower my bill, and agreed to program all the channels my wife and I wanted to watch. i.e.: TCM, Hallmark, Smithsonian... etc... In return I agreed to a two-year contract. We received an HD box and enjoyed cable for a while until a bad drop cable caused the internet to fail in March. That was repaired by a very competent technician. He was very thorough in his troubleshooting and made sure we received all the channels we paid for.

When it worked, I was very happy with our Mediacom service. But when we had problems, getting someone out to correct the issue is a nightmare!! I work from home, and internet is detrimental to my job. The "service after the sale" needs serious attention. Our cable, internet and phone service went out on Friday 05/20/16. I called Mediacom at 8:30am and told them I had no service. The earliest appointment time they had was Monday afternoon. Even after explaining that I work from home and no internet = no money, that was the best they could do.

Our internet and home phone as well as a portion of our cable service Tivo is out and has been inoperable for 3 weeks. They send technicians out and they are unable to find and fix the problem. They do not call us back to inform us of the status. We have to call only to be informed that the next available appointment is 8 days out. My husband is disabled and a home phone is required due to possible emergencies. Medications are ordered via the Internet and this can't be done.

My cable has been functioning intermittently. Had to call support since the online support site was not functioning over the weekend (when I typically have problems). After taking all the standard, pointless steps to fix, was told a technician needs to come out. First available is over a week out. UNACCEPTABLE! You did the same thing to my father, who is a shut-in. He had absolutely no signal so sat in silence all day for over week waiting on you guys. Of course when you have a monopoly, you can treat your customers like garbage. In summary, you treat your customers like imbeciles and fail to communicate amongst yourselves. Your service is unreliable and your support would be comical if it weren't inconveniencing me so much. Also, your search function on your "support forum" site hasn't worked for over 3 years. Again laughable, sad, and infuriating.

We used to get good internet service when we first moved into our condo. Then our building contract expired & Mediacom refused to talk to our building manager. Since then our internet service has become more & more undependable & now stops & starts every few seconds. We are paying for 50 Mbs download & 5 Mbps upload. It takes hours to send messages. We continue to pay our bill every month for continuously declining service. This is the worst internet service I have ever had in my life & I need to be able to work & communicate online while I am at home. If I could give no stars at all I would do so.

I've only had Mediacom's service for about 30 days and have never had reliable WiFi. I am unable to record shows on the DVR or delete shows. I have no TV guide channel to know what's on TV and have had intermittent WiFi. I have to constantly reset the modem and unplug everything to get the WiFi working again. I've called Mediacom numerous times to have to fixed. They like to just walk you through the process (which is fine) but it doesn't seem to really fix the problem.

So on 5/23/2016 and am looking to disconnect 5/24/2016. This is the worst customer service that I have dealt with in 42 years. Nobody knows how to operate the system (TiVo). I call tech support and I think the people helping are in another country cause their accent is so strong you can't understand them. I never even got a instruction manual of how to operate this system. Whoever the person is that comment on these pages don't have a clue what is going on in this company. Everybody is very rude. Very very unpleasant company to work with. TiVo system is very complicated. I even went to a Mediacom office where I purchased this service. Even they are super rude. Trust me. Stay away. I heard about this bad customer service but had to see for myself. It is as bad as they say. Don't go through the headache!!! Unless you are a tech person this system is not for you, it is super super complicated.

I have had Mediacom cable and internet for just over a month and it has been the very worst of any services I have ever had. Have had to call customer service at least twice a week for some problem. Have had the TiVo box swapped out. The internet modem swapped 5 times because the modem would just stop working. Every technician has told me that the equipment that was sent out to hook my services up was the OLD stock they were just using till they got the new products. My internet finally works but one of the wireless TiVo boxes will lock up and stop the watchability of one of the tv's in my home.

Over the past year and beyond have had numerous problems my Internet and then we have to wait most of the time 4 to 5 days to get someone here to look at it. Tonight drew the line. 2 days ago I had a tech here ‘cause of no Internet and did get it going and today he was back asking if I still had it to which I did at the time ‘cause he said others were having the same problem and needless to say I lost it again. So I called support a total of 3 times ‘cause we got disconnected and the last tech was just had the tone of voice that he didn't really care. On my second call that tech put me on hold to get the technical supervisor ‘cause they didn't fix the problem and get it escalated to tomorrow and when I was in hold I got disconnected again and waited for a callback which did not happen.

The last six months I have experienced really bad internet service. They keep sending a tech out and he keeps telling me there's nothing they can do because their infrastructure doesn't support the customers in the neighborhood. I can't believe they think it's a good excuse. Nights, weekends, and school holidays is when the Internet is barely working if I have any at all. We have a history recorded of the speeds we are getting. 3-6Mbps. We are currently paying for 50Mbps. We were paying for 90 Mbps until just recently I told them to downgrade my account because I'm not getting 90 anyway. Not getting 50 either.

I called in looking to setup new Mediacom service and the wonderful lady who I spoke to, ran through the list of options for service. Keep in mind this is 4:30 PM in the afternoon on a Friday. I finally settle on a plan that I liked and paid everything upfront. I was then shocked when she asked me if tomorrow morning around 9:30 AM would be good. I told her yes and asked her to confirm the time for me because I simply could not believe I'd be getting next day service. Sure enough at 9:25 the tech arrived and had everything installed in under an hour. Even put on new connectors on both ends of the existing wiring.

The problem started mid-March 2016. One day over 1000 of my old deleted emails showed up in my account dating back to 2003. There were 2-4 copies of each. On top of that when I looked at my account on their servers I noticed that my file structure from my Outlook account had been cloned. And again, within each of those folders there were multiple copies of my saved emails. It is now May 15 and the problem is worse. Not only did I go into the online account and delete the emails and folders on two occasions, so did the Mediacom techs. On May 12 all those emails showed up again in my account. And now I am unable to send emails, or view emails I receive that have attachments.

On 12 April 2016 Mediacom upgraded the remaining analog channels on our cable TV service to digital. In this apartment we had two TV's both of which were digital-ready and we had been told there was no requirement for a digital adapter box. Before the changeover we received a good quality picture on both TV's for all Basic Service and Expanded Service channels.

For about 8 months, internet ran great! Then we began to incur constant disconnections. Mediacom sent me a new modem free of charge. Still the same. I'm trying to work from home here, and I get NOTHING done. It only runs for about 20 mins, then DC all day long. Still trying to work with this. Mediacom is the only provider in my area, or I would've switched long ago.

I had got Mediacom phone service only for a few months. After a while I got a call to get a bundle special so I did. After a few months they overcharged me $700.00. It took me about eight months to get it off my bill. During those months they turned off my service, twice in one week once and I would have to call them every month and explain the situation again. Then get my service turn back on. Every month they would say problems were fixed, but every month I would have the same problem. When contract was up I had it turned off. Three months later I get a collection agency letter saying I owe money, so I called Mediacom to find out why I am receiving this because I had it turned off. The manager pretty much called me a liar, told me I never had it turned off. So now they are trying to cheat me once again out of money I don't owe.

I wouldn't even give Mediacom one star. They by far are the worst provider to get services through. I've had cable and internet with them and currently only have internet since there isn't another option for me where I'm at. The monthly cost is ridiculous and continues to go up in little increments every month, 80-90% of the time the service is incredibly slow or just doesn't work. I have contacted them well over 10 times in last month to reset my modem, I have swapped out modems with them had a tech at my house twice - all within last 6 months. The last tech that came stayed for 3 minutes and unplugged my personal router from my modem and yelled to me in next room that "I had an extra cord and he didn't know why."

It has been three months and I still do not have TV without the tiny squares all over the picture. I have made three service appointments and still have not had a technician come to the house to fix. I had two miss work for two of these appointments. For the last week I have had nothing but problems with my internet, I am surprised it is working now for me to write this review. I would give anything to have another option. Very disappointed.

Sick and tired of paying you for slow internet, most time none at all.

Yes, the complaint was resolved.

I had set up service with Mediacom last month and they had to install a new cable from the outside box to the house. The box is located in a common area. It has been over a month and no one from Mediacom has come out to bury the cable. I have called several times to request the company to bury the cable but I get the standard answer from customer service. "A request has been put into the system." I tried to get a phone number for our local Mediacom office and the Central Customer support person would NOT give it to me. They told me to drive to their local office 40 miles away in order to talk to someone! This is poor customer service. I have called 5 times now to get the cable buried and with no luck. It's been over a month and nothing! This company needs to improve its customer service and its act!!! I will be looking for another provider. I definitely do not recommend this service for anybody.

I'm just wondering if others are seeing a spike in alleged usage. After averaging 92.1 Gb for the past three months during which it went from 90 to 170. This month we hit 250 halfway to our next billing with no change in what we've been doing. When it was installed, the installer told us 250 Gb was plenty, that we would have to download movies all day every day to reach that. Something is definitely wrong here.

I have had nothing but trouble with this company. We are constantly out of service due to out of date, antiquated modems, poor lines, or something! We pay $70+ a month for the fastest speed available-50- and we buffer in the middle of Netflix. We are held to a data usage amount of a certain amount, and after that no internet or we are charged heftily. My main issue is the fact that we constantly cannot count on. We are sick of paying a company for something that they are not delivering! In my world if I told someone that I would give them something and took their money and did not deliver, it would be called stealing! That is exactly what I feel about them!

While my service was usually ok I did have few times where I had to call and have them troubleshoot or send a tech out but that usually fixed it. I am in customer service and I can tell you these people don't give a crap. They are reading a script and could care less what problems you are having. Out of every rep I have spoken to only 2 were ever sincere. They can be reliable service but gosh are they greedy greedy greedy.

I never liked Mediacom; and even more than a year after I quit service, I'm still experiencing problems with them. Fourteen months after I terminated my service, returned my borrowed equipment, and paid my "supposed" payoff balance, I received a letter from a collection agency, on behalf of Mediacom, stating that I still owed over $270. I asked Mediacom if they could provide any records that I owed this money and they said that they could, but it would cost me an extra $29. So, I'm going to dispute this until I can get access to my records to find out. I am really frustrated that I wasn't provided accurate information with what I owed, nor notified in a timely matter in order to remedy this sooner.

Mediacom internet it just ** slow, every month I paid 62.00 and it is ** slow, call 4 times. Service person come, and it just nothing happened, they said I don't know what happened, and he just gives me a rotor. ** this ** Mediacom.

Since subscribing, I have not had any real issues that required customer support. Have a fair selection of channels to choose from. I do not like how they bundle their channels. On-Demand is too expensive. I can do better with other programming. I have not lost any service since I have subscribed. Do not like how all the music related channels are bundled into a separate group and of course, at an additional monthly fee.

Customer support is very scripted and rarely addresses the problem. I have had reoccurring problems resulting in regular calls, chats, and emails. The reoccurring problem is still there a year and a half later and customer support merely provides the same cookie cutter response each time. Horrible service. I have literally experienced interruptions on a daily basis for over a year. If I have one day interruption free, we celebrate! I pay the same rate as those who get "good service". Occasionally they will credit my account but for the most part, I'm paying for service I am NOT receiving.

As a customer of Mediacom, I appreciate the offer to resolve my original complaints. I have received a satisfactory discount for being a loyal customer, yet with the condition of a 2-year contract. At this time, I would give them a 3-Star rating. I wish it could be more, but later that day I still experienced slow internet and buffering while watching Netflix. I do feel the need to point out that their Loyalty Customer Service Rep. did not make it a pleasant experience in the least. I thought I was calling for a loyalty discount and instead I was being pitched about their many packaged deals. I stopped the conversation mid-way with the Rep and I instantly got a condescending attitude with her arguing over receiving a discount for our current services. I had to repeat my request for a loyalty discount on our current services at least 3 times. The call ended with my receiving the discount, but I did not feel good about the experience. A customer should never have to sell a company on the idea of why they should receive a Loyalty Discount! I wish I could give a higher rating, but their Customer Service, cable, phone, and the internet needs to be greatly improved. When I feel that improvement has been made, I will more than happily upgrade their rating. Thank you for the opportunity to be heard in regards to Mediacom Cable.

Most times you got a recording saying due to the amount of calls they could not help. Call back later or you got the automated helpline which didn't help the problem. Very poor picture quality, outages, bad customer service! Paid way too much for a whole lot of channels we never watched. Never anything worth watching when we had Time to watch tv. We finally got fed up and cut the cable and speed the internet speed. We watch videos with Netflix, Hulu and Amazon Prime, faster internet speeds and still pay about $100.00 less than we did for internet and cable combined.

Customer support is good, if you can get through to them. It's very difficult to get in touch with customer service via telephone, as they have a long Menu list, and a long wait time. There's no way to leave a callback phone number or a short message with a phone number. Without my knowledge, Mediacom changed their policy. They went from unlimited home usage to limited; and if I go over a certain amount of time, they charge me more for an additional "block" of time. The additional "block" of time is usually at the end of the month. When the new month rolls over, I do not get to keep the additional block of time that I paid for. They take it away, which is unfair, because I paid for it. Not to mention, a few years back, they raised their fee without notification. I don't put much value in their actions, however, I NEED the internet for the usual home bills. The service is largely reliable. It's as good as the electric company.

Although they had a local sales rep, their customer support is all off-shore (India?). It is hard to decipher what they are saying. And if what I'm asking doesn't fit their script, they are lost. They have no authority. This is plain disrespectful to the customer. Frequent outages, unexplained, never a credit. But let me go 1 GB over my monthly allotment, and they charge me for an extra 50 GB! Their repair services came out once and, in violation of code and common sense, strung cables through the trees (I live in an RV park)!